AFFINA Company
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AFFINA Employees
Ford Motor Company December 2014 - Present
Express Employment Professional April 2014 - December 2014
Dedicare June 2008 - January 2009
Adecco Staffing, USA March 2008 - June 2008
Checker Cab Company May 2002 - April 2004
Motor City Casino June 2000 - November 2001
AFFINA February 1999 - February 2000
Dots November 1997 - November 1998
Skills
Time Management, Customer Service, Data Entry, Microsoft Word, Telephone Skills, PowerPoint, Access, Microsoft Office, Filing, Management, Teamwork, Call Centers
Education
Henry Ford Community College 2014 — 2016
Associate's degree, Administrative and Information Management
Oakland Community College 2012 — 2015
Associate of Arts and Sciences (AAS), Administrative Support Technology
Metakote March 2015 - Present
Terex Corporation September 2014 - March 2015
AMCOL International February 2011 - December 2013
AMCOL International February 2008 - February 2011
AFFINA June 2006 - December 2007
Skills
Business Process..., Business Service..., Customer Service, Inventory Management, Inventory Control, Quality Management, Safety, Human Resources, Employee Training, Operations Management, Operational Excellence, Preventive Maintenance, Maintenance Management, Financial Analysis, Financial Reporting, 5S, Organizational Behavior, Analysis, Leadership, Continuous Improvement, Manufacturing, Logistics, Change Management, Management, Process Improvement, Lean Manufacturing
Education
Upper Iowa University 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, Organizational development
AIB College of Business 2010 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
OmnicomMediaGroup USA September 2013 - Present
Principal Manufacturing Corporation May 2009 - September 2013
Aerotek June 2008 - February 2009
Rural Metro Ambulance 2008 - 2008
AFFINA 2007 - 2007
Skills
Human Resources, Payroll, Onboarding, New Hire Orientations, Recruiting, Technical Recruiting, Employee Benefits, HRIS, Management, Employee Relations, Training, Performance Management, Talent Acquisition, Benefits Administration, Sourcing, Hiring, Personnel Management, Temporary Placement, Interviews, Customer Service
Education
Roosevelt University 2011 — 2013
Masters of Business Administration, Human Resources
Bradley University 2004 — 2007
BS, Business Management
Caterpillar Inc. 2010 - Present
Dream Center Peoria May 2013 - Present
Caterpillar Inc. August 2008 - October 2010
Wayne Printing / Mail Tech Enterprises October 2005 - December 2007
AFFINA February 2003 - October 2005
Skills
Process Improvement, Security, Engineering, Troubleshooting, Customer Service, Risk Assessment, Leadership, Program Management, Team Leadership
Education
Eureka College 2012 — 2014
Bachelor's Degree, Organizational Leadership
Illinois Central College 2000 — 2009
Associate's degree, Educational Leadership and Administration, General
MOSAIC CONSIGNMENT STUDIO June 2012 - August 2012
AFFINA June 2011 - November 2011
Abercrombie & Fitch July 2007 - August 2011
Education
Bowling Green State University 2008 — 2012
Apparel and Textile Marketing Management/Marketing
Bowling Green State University
Bachelor Degree, Apparel Merchandising Product Development/Marketing
ConAgra Foods ...Ameren Corporation2014 - Present
Hillshire Brands March 2005 - April 2012
Hillshire Brands August 2007 - February 2010
Hillshire Brands March 2004 - April 2005
Ameren June 2000 - July 2003
AFFINA December 1995 - December 2000
City of Peoria - Economic Development Services January 1999 - January 2000
United States Postal Service September 1996 - January 1999
Skills
Order Management, Food Industry, Consumer Products, Food, Food Safety, SAP, EDI, PKMS, Manugistics, HACCP, Food Processing, Grocery, Customer Service..., Customer Service, Customer Service..., Continuous Improvement, Claims Resolution, Claims Handling, Conflict Resolution, Cross-functional Team..., Supply Chain, Customer Insight, National Accounts, Bakery, Food Service, Inventory Management, Leadership, Management, Process Improvement
Education
Maryville University of Saint Louis 2014 — 2015
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Lindenwood University 2009 — 2012
Criminal justice, Criminalistics and Criminal Science
Illinois Central College 1991 — 1994
Business Administration and Management, General
Sitel April 2015 - Present
TeleTech January 2015 - Present
Telerx July 2013 - Present
Dish Network February 2013 - June 2013
TeleTech October 2012 - January 2013
State Farm April 2012 - October 2012
Kelly Services November 2011 - March 2012
Teleperformance, USA January 2011 - October 2011
AFFINA May 2010 - December 2010
Alorica July 2009 - March 2010
Skills
C++, C#, Customer Service, JavaScript, Java, HTML, HTML5, ASP.NET, Microsoft SQL Server, Visual Basic, Visual Studio, Python, Microsoft Office, Computer Networking, Network Security, Technical Support, Networking, Hardware, Programming, Troubleshooting, Software Development, CSS, Windows, SQL, Software Installation, Customer Satisfaction, MySQL, Call Centers, PHP, Software Documentation, Computer Science, Databases, Eclipse, Computer Hardware, XML, Operating Systems, .NET, Web Development, Access, SDLC, Windows 7, Android, Oracle, jQuery, Software Engineering, Windows XP, VB.NET, C, Training, CRM
Education
Park University 2012 — 2015
Bachelor of Science (B.S.), Computer and Information Sciences, General, 3.2
Park University 2012 — 2015
Bachelor of Science (B.S.), Computer and Information Sciences, General, 3.2
El Paso Community College 2006 — 2012
Computer Science
Caterpillar Inc. January 2015 - Present
Caterpillar Inc. June 2007 - December 2014
AFFINA August 2004 - August 2007
Caterpillar Inc. June 2005 - June 2007
Skills
Project Management, Change Management, Six Sigma, Microsoft Office, Lotus Notes, Manufacturing, Inventory Management, Customer Satisfaction, Marketing Communications, Customer Service, Visio, Process Improvement, Project Planning
Education
Bellevue University 2008 — 2010
BA, Marketing Management
Illinois Central College 2005 — 2007
Associates, Business Administration
Valley Staffing, inc. November 2013 - Present
Gauge Setting and Repair November 2010 - November 2013
AFFINA April 2010 - November 2010
Skills
Calibration, Maintenance & Repair, Recruiting, Staffing Services, Skill Marketing, Human Resources, Payroll, Client Development, Customer Service, Account Management, Sales, Job Matching, Advertising, Online Advertising, Marketing, Marketing Strategy, Inspection, Cold Calling, Temporary Placement, Temporary Staffing, Job Fairs, Recruitment Training, Staff Augmentation, Recruiters, Reference Checking, Candidate Generation, Background Checks, Telephone Interviewing, Resume, Industrial Sector, Behavioral Interviewing, Screening Resumes, Interview Preparation, Interviews, Coaching, Time Management, Team Building, Training, Employee Relations, Applicant Tracking..., Contract Recruitment, Networking, Sourcing, Internet Recruiting, Leadership, Management, Talent Acquisition, Sales Management, Customer Satisfaction, Social Media
Education
Illinois Central College
Business Administration
Time Warner Cable October 2010 - Present
Dash Carrier Services 2007 - October 2010
OpenLogic December 2006 - June 2007
Avaya November 2004 - December 2006
Level 3 February 2000 - November 2004
ASD Interactive April 1999 - February 2000
Affina June 1997 - April 1999
United States Marine Corps September 1990 - June 1994
Skills
Java, Linux, SQL, Groovy, Scala, Agile, Scrum, Grails, REST, Web Services, Telecommunications, Cable Television, HTTP, Agile Methodologies, Web Applications, Python, Architecture, SOA, Tomcat, Java Enterprise Edition, Spring, Distributed Systems, MySQL, Eclipse, Integration, Android, Software Engineering, Open Source, JUnit, SDLC, Enterprise Software, Maven, Test Driven Development, JBoss Application Server, Git, Ant, Object Oriented Design, Apache, Hibernate, Architectures
Education
Bradley University 1996 — 1999
BS, Computer Science
St Bede Academy
AFFINA June 2007 - Present
AFFINA 2007 - 2013
Pearsons Government August 2003 - June 2007
Education
Full Sail University 2013 — 2014
Master of Business Administration (MBA), Public Relations, Advertising, and Applied Communication
Arizona State University 2003 — 2007
Bachelor of Science (B.S.), Computer Technology/Computer Systems Technology
GE Oil & Gas April 2014 - Present
Smith Industries July 2013 - March 2014
Permian LIDE January 2013 - July 2013
Enertech March 2012 - January 2013
Wells Fargo May 2011 - December 2011
AFFINA January 2009 - May 2011
Skills
Welding, Metal Fabrication, Petroleum, Leadership, Tanks, Oilfield, Oil, Supervisory Skills, Electricians
Education
El Paso Community College 2003 — 2006
Associate's degree, Higher Education/Higher Education Administration
Western Technical College 2002 — 2003
Combination Welder, Welding Technology/Welder
El Paso High School 1998 — 2002
High School Diploma, General Studies
IL ARNG August 2007 - Present
AFFINA October 2001 - August 2007
Bed Bath & Beyond June 2000 - October 2001
Fulton County Ambulance Service December 1999 - June 2000
Fort Campbell Ambulance Service December 1996 - November 1999
Education
Illinois Central College 2006 — 2007
General Studies
Northern Virginia Community College 1994 — 1995
General Studies
University of Maryland Asian Division 1992 — 1993
General Studies
El Paso Community College 1990 — 1991
General Studies, Emergency Medical Technology/Technician (EMT Paramedic)
University of Maryland Asian Division 1985 — 1987
General Studies
Fairmont Heights High School 1979 — 1983
Village of Germantown Hills October 2012 - Present
Dorian B LaSaine & Associates April 2008 - February 2010
AFFINA March 2006 - July 2007
Skills
Customer Service, Data Entry, Outlook, Troubleshooting, Microsoft Office, Microsoft Excel, Workforce Management, Call Centers, Customer Satisfaction, Customer Experience, Software Documentation, Administrative..., Training, Access, Data Analysis, Analysis
Education
Illinois Central College 2010 — 2014
Metamora High School 1996 — 2000
Volt Workforce Solutions April 2012 - Present
Volt Workforce Solutions October 2005 - April 2012
SVI September 2002 - October 2005
Affina November 2000 - July 2002
Afni July 1998 - November 2000
AFFINA January 1993 - July 1998
Skills
Vendor Management, Process Improvement, Six Sigma, Call Center, Operations Management, Workforce Management, Temporary Placement, BPO, Customer Satisfaction, Account Management, Technical Recruiting, Business Process..., Program Management, Project Management, Outsourcing, Sourcing, Human Resources, Business Analysis, Employee Relations, Talent Acquisition, Call Centers, Hiring, Applicant Tracking..., Change Management, Contract Recruitment, CRM, Onboarding, Training, Team Building, College Recruiting, Recruiting, Management, Leadership, Team Leadership, Coaching, Business Development, PeopleSoft, Interviews, Employee Training, Executive Search, Cross-functional Team..., Analytics, Logic Programming, MS Project, Microsoft Office, Conflict Resolution, Performance Management, Temporary Staffing, Staffing Services, Talent Management
Education
Midstate College 2001 — 2003
Business Management
Illinois Central College 1995 — 1997
Computer Programming
Spoon River College 1990 — 1992
Associates, General Business
Change150 February 2014 - Present
Talascend (Caterpillar) July 2013 - Present
independent August 2012 - June 2013
Bradley University August 2011 - July 2012
CGN & Associates February 2007 - June 2011
SpyderHost.net August 2001 - February 2007
AFFINA 1994 - 2004
Skills
Program Management, Strategy, Project Management, Certified Scrum Master..., Sustainability, Leadership, Change Management, Strategic Planning, Management, Analysis, Six Sigma, Start-ups, Data Analysis, Management Consulting, Team Leadership, Business Development, Competitive Analysis, Business Process, Sustainability..., Project Planning, Corporate Social..., Sustainable Business, Sustainable Development, Business Process..., Process Improvement, Team Management, Sustainability Reporting, Business Analysis, Supply Chain, CRM, Supply Chain Management, Budgets, Consulting, Coaching, Enterprise Software, Business Intelligence, Cross-functional Team..., Vendor Management, Telecommunications, Sustainability Strategy, Process Engineering
Education
Bradley University 2010 — 2012
Master of Business Administration (M.B.A.), Concentration in Management. Focus on Sustainability, Corporate Social Responsibility, 4.0/4.0 GPA
Bradley University 1993 — 2000
Bachelors of Science, Electrical Engineering Technology
Monsanto Company January 2013 - Present
AFFINA August 2005 - January 2013
AFFINA August 2005 - January 2013
AAA September 2003 - July 2005
Independent Insurors August 2003 - July 2005
Koller Craft August 1999 - September 2003
Pasta House Company June 1998 - August 1999
Skills
Training, Sales, Sales Management, Budgets, Customer Service, Management, Sales Operations, Strategic Planning, Public Speaking, Microsoft Excel, Account Management
Education
Webster University 2011 — 2014
Master of Arts (M.A.), Human Resource Development
Columbia College 2008 — 2011
BS- Business Admin, Human Resource Managment and Managment
Little Giants Daycare February 2012 - February 2013
Flying Colors Learning Center January 2011 - December 2011
AFFINA September 2010 - May 2011
Kids Nation Daycare June 2009 - July 2010
Education
Kaplan College-El Paso 2014 — 2014
Medical Office Specialist
Bel Air High School 1997 — 2001
High School
Bel Air High School
Kaplan College
Diploma
Baker Hughes 2008 - 2014
Baker Hughes 2008 - 2013
Baker Hughes 2006 - 2008
Encana Corporation 2004 - 2006
worldwideassist.com 2000 - 2004
AFFINA 1998 - 2000
Lakeview Memorial Gardens by Arbor Memorial 1997 - 1998
Ancorage Rehabilitation 1993 - 1996
Skills
Sales, Account Management, Contract Management, Oil/Gas, Time Management, Customer Service, Drilling, Microsoft Word, Microsoft Excel, Energy Industry, Negotiation, Team Building, New Business Development, Management, Sales Management, Leadership, Salesforce.com, Petroleum, Petroleum Engineering, Drilling Engineering, Building Relationships, Onshore, Energy, Gas, Directional Drilling, Public Relations, Technical Product Sales, Oilfield, Contract Negotiation, Procurement, Process Improvement, Business Process..., Document Lifecycle..., Knowledge Sharing, Knowledge Management, Highly Detailed, Communication Skills, FCPA, Legal Compliance, SAP, Concur, Workspace, Miller Heiman Sales..., CRM, Business Development, Microsoft Office, Upstream, Oil & Gas Industry, Natural Gas, Completion
Education
Bishop's University 1990 — 1994
Bachelor of Arts (B.A.), Psychology
Genesis Diamonds July 2015 - Present
Nashville Marriott at Vanderbilt University April 2015 - July 2015
The Hermitage Hotel and Keswick Hall October 2013 - April 2015
The Hermitage Hotel June 2012 - September 2014
Dave & Buster's November 2011 - June 2012
Hollywood Tan September 2011 - December 2011
CMT January 2011 - April 2011
Hadwiger Multimedia Lab August 2010 - December 2010
WTVP May 2010 - July 2010
AFFINA June 2008 - August 2009
Skills
Final Cut Pro, Microsoft Office, Avid, Organization, Final Cut Express, Teleprompter, Recording Studio, Canon XL2, Social Networking, Social Media, Editing, Event Planning, Facebook, Adobe Creative Suite, Photography, Photoshop, Social Media Marketing, Advertising, Video Production, Public Relations, InDesign
Education
Eastern Illinois University 2009 — 2011
Bachelor of Arts, Communication Studies; Mass Communications
Illinois Central CollegeEast 2007 — 2009
Associates, Mass Communications
Elmwood High School 2003 — 2007
Diploma, General Education
Sinclair Oil November 2012 - Present
The Shaw Group September 2010 - December 2012
Piping Stress Inc August 2005 - May 2009
Wonder Bread and Hostess Cake January 2000 - January 2005
AFFINA January 1996 - January 2000
Skills
Piping, Stress Analysis, Pressure Vessels, Inspection, CADWorx, PDMS, PDS, Mechanical Engineering, Engineering Design, Heat Exchangers, AutoCAD, P&ID, Finite Element Analysis, Navisworks, MathCAD, ANSYS, Nuclear, Fluid Mechanics, API 570, API 510, API 653, maximo, Engineering, Refinery
Education
Illinois Institute of Technology 2006 — 2010
BS, Mechanical Engineering
Illinois Central College 1996 — 2005
Associates, Engineering Science
New Horizons Counseling Services April 2013 - Present
Children's Home Association of Illinois November 2007 - February 2012
Methodist Medical Center January 2009 - April 2011
Children's Home Association of Illinois November 2007 - October 2008
Camelot Community Care, Inc July 2005 - October 2007
Catholic Charities August 2004 - May 2005
AFFINA June 1994 - July 2004
Millikin University January 1992 - January 1994
Skills
Psychotherapy, Clinical Supervision, Mental Health, Crisis Intervention, Family Therapy, Adolescents, Therapists, Interventions, Behavioral Health, Program Management, Training, GLBT issues, Personality Disorders, Disordered Eating, Addictions, Food Addiction, Community Outreach, Psychology, Nonprofits, Mental Health Counseling, Call Centers
Education
Capella University 2014 — 2016
PhD, Counselor Education and Supervision, 4.0
Bradley University 2001 — 2005
Master's, Human Development Counseling
Aquinas College 1987 — 1991
BA, English
YPO - Young Presidents' Organization November 2013 - Present
BT Conferencing March 2012 - February 2013
BT Conferencing November 2010 - March 2012
BT Conferencing March 2006 - November 2010
GCA Services Group August 2005 - March 2006
APAC Customer Services October 2004 - June 2005
Affina August 1997 - June 2004
Skills
Organizational..., Operations Management, Business Management, Call Center Development, Training & Development, Business Transformation, Talent Development, Human Relations, P&L responsibility, Organizational..., Employee Engagement, Call Center, Customer Satisfaction, Coaching, Performance Management, Team Building, Process Improvement, Strategic Planning, Employee Relations, Change Management, Leadership Development, Mentoring, Customer Relations, Talent Management, Telecommunications, Performance Improvement, Problem Solving, Customer Service, Planning, Business Strategy, Staff Development, Organizational Change, Budgeting, Management Development, Instructional Design, Management Consulting, Career Development, Customer Experience, Public Speaking, Program Management, Team Leadership, Team Management, Yellow Belt Lean Six..., Project Planning, Budgets, Management, Call Centers, Leadership, Six Sigma, Start-ups
Education
Hampton University 2013 — 2013
Professional Food Manager Certificate, Food Service, Safety and Protection, HACCP
Kazahskij Universitet Meždunarodnyh Otnošenij i Mirovyh Jazykov 1990 — 1995
Training and Development/Foreign Languages
Piedmont Community College 2012 — 2012
Certification Program, Web Design (HTML, XHTML, CSS)
BT 2012 — 2012
Certification, Lean Six Sigma (Yellow Belt)
ALISON 2013 — 2013
Diploma, Psychology
Partners 2000 October 2011 - Present
AFFINA February 2008 - May 2010
Affina Inc February 2008 - May 2010
Parkside Athletics February 2003 - January 2008
Afni January 2006 - March 2007
Afni Inc January 2006 - March 2007
Pekin Park District May 2004 - August 2005
JCPenney October 1999 - March 2001
Skills
Customer Service, Communications Audits, Telecommunications, Bill Payment, Telecommunications..., Telecommunications..., Telecommunications..., Telecommunication...
Education
Herzing University-Madison 2011 — 2012
Diploma, Medical Insurance Coding Specialist/Coder
Illinois Central College 2002 — 2004
Herzing University
Odessian, LLC May 2014 - Present
LiveAce, LLC January 2013 - March 2014
Sound Advice Consulting Services August 2012 - December 2012
Advanced System Designs December 2005 - June 2012
AFNI October 2004 - December 2005
AFFINA July 1999 - May 2004
Skills
Software Development, Open Source Software, Web Applications, C#, SQL Server, Python, Windows, Debian, Mono, Django, Mobile Applications, Research, Software Design, System Architecture, Open Source, .NET, ASP.NET, ASP.NET MVC, JavaScript, jQuery, Dojo, Linux, sysops, Cloud Computing IaaS, PaaS, E-commerce, Mentoring, Coaching
Education
Bradley University 1995 — 1996
Foster College of Business Administration
University of Illinois at Urbana-Champaign 1994 — 1995
Liberal Arts and Sciences
Illinois Central College
Business and Information Systems
Pearce Community Center January 2014 - Present
Marquette Group February 2011 - December 2013
AFFINA November 2007 - February 2011
American Greetings May 2007 - October 2007
HALLMARK CARDS OF November 2006 - April 2007
Hallmark Cards July 2000 - April 2007
Peoria Park District May 1991 - July 2000
KOHLER COMPANY February 1989 - May 1991
Skills
Strategic Communications, Integrated Marketing, Marketing Strategy, Market Planning, Marketing Communications, Advertising, Public Relations, Press Releases, Direct Marketing, Event Management, Social Media, Sales, Marketing, Strategic Planning, Social Media Marketing, Online Advertising, Trade Shows, Marketing Research, Time Management, Newsletters, Training, Lead Generation, Management, Email Marketing, Budgets, Digital Marketing
Education
Bradley University 1993 — 2001
Bachelor of Science, Marketing
Parkland College 1981 — 1982
Associate, Psychology
Shanti Jani Enterprises, LLC June 2011 - Present
Bluscious Vintage Salon April 2011 - Present
AFFINA November 2008 - July 2011
Affina, LLC November 2008 - July 2011
Afni February 2010 - July 2010
Skills
Customer Satisfaction, Training, Call Center, Customer Experience, Typing, Data Entry, Phone Etiquette, Professional Phone..., Administrative..., Clerical Skills, Organization &..., E-commerce, Business Correspondence, Graphic Arts, Marketing, Direct Sales, Filing, Adobe Creative Suite, Microsoft Office, Troubleshooting, Communication Skills, Office Equipment, Receptionist Duties
Education
Illinois Central College 2007 — 2013
Graphic Arts, Marketing, Advertising
Illinois Central College 2007 — 2013
In Progress, Graphic Arts/Marketing
Allegro Marketing March 2013 - Present
Lowes March 2008 - June 2010
AFFINA September 2007 - February 2008
Sinfulshirts July 2005 - May 2007
Skills
Photoshop, Illustrator, InDesign, Microsoft Office, Graphic Design, CSS, Premiere, Adobe Audition, Cinema 4D, HTML
Education
University of Northern Iowa 2010 — 2012
Bachelor of Science (BS), Graphic Communications
Des Moines Area Community College 2005 — 2007
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Wells Fargo Financial March 2010 - Present
Wells Fargo Credit Cards 2010 - Present
AFFINA May 2008 - August 2008
Toshiba electronics May 2008 - August 2008
Cedar Falls Lutheran Home April 2007 - June 2008
KWWL Television January 2007 - August 2007
Cedar Falls Lutheran Home October 2002 - August 2005
Skills
Weather Forecasting, Environmental Science
Education
University of Northern Iowa 2005 — 2008
BA, Earth Science
Des Moines Area Community College
Hawkeye Community College
AA, General Studies
University of Northern Iowa
BA, Earth Science
Life Changing Transformation (LCT) October 2013 - Present
Sweet Pea Day Care January 1995 - Present
AFFINA October 2008 - December 2013
Afni Outsourcing/Offshoring February 1998 - February 2003
Skills
Leadership Development, Personal Development, Customer Service Expert, Customer Experience..., Motivating and Personal..., Call Center Professional, Outsourcing, Inbound Marketing
Education
Illinois Central College 2010 — 2012
Associate's degree, Child Development
Illinois Central College 2010 — 2012
Associate's degree, Child Development
Dora Hospitality Group March 2015 - Present
Mark Twain Hotel October 2010 - Present
Mark Twain Hotel October 2006 - October 2010
Mcomm Group, Inc May 2005 - August 2006
AFFINA December 1998 - May 2005
Skills
Customer Service, Budgets, Operations Management, RFP, Sop, Event Management, Strategic Planning, Event Planning, Account Management, Marketing Communications, Marketing Strategy, Social Media Marketing, Vendor Management, Public Relations, Team Building, Management, Project Planning, Advertising, Training, Trade Shows, Social Media, Email Marketing, Hotel Management, Interior Design, Renovation, Vendor Relationships, Facilities Management, Shopping, Timely Decision Making, Hotels, Time Management, Sales, Hospitality, Marketing, Negotiation, Leadership, Customer Satisfaction, Hospitality Management
Education
Bradley University 1998 — 2002
BS, Advertising/Marketing
Illinois Central College 1996 — 1998
AA, Communication
Richwoods High School 1992 — 1996
Diploma, College Prep
Caterpillar Inc. 2005 - Present
Dunlap School District 2003 - 2005
Habitat for Humanity of Peoria 2002 - 2003
AFFINA August 2001 - May 2002
MacMurray College, Jacksonville, Illinois October 1989 - June 1995
Skills
Public Speaking, Organizational..., Desktop Publishing, Writing, Editing, Resume Writing, Event Planning, Team Building, Leadership, Staff Development, Web Design, Illustrator, Recruiting, Photography, Digital Photography, Social Media, Social Media Marketing, Program Management, Customer Service, Public Relations, Microsoft Office, Newsletters, Proposal Writing, Social Networking, Blogging, Marketing, PowerPoint, Adobe Creative Suite, Training, Microsoft Word, Advertising, Facebook, Research
Education
Illinois State University 1989 — 1990
Illinois College 1985 — 1989
Bachelor of Arts (B.A.), Communications and Theatre
The Company for Women February 2011 - Present
Domtar 2007 - 2009
Affina 2006 - 2007
MSDS Solution 2005 - 2006
Fido Solutions 2002 - 2005
Education
Gestion - Supervision RH
SE3 March 2013 - Present
Aldridge Electric December 2012 - March 2013
Bradley University April 2011 - December 2012
AFFINA July 2010 - December 2012
Bradley University Library August 2007 - May 2011
College Works Painting May 2008 - August 2008
City of Bushnell June 2005 - August 2006
Skills
AutoCAD, Excel, PowerPoint, Word, Microsoft Office, Windows, Matlab, Technical Writing, Mac OS X, Microsoft Word, Microsoft Excel, Bentley Microstation, Adobe Creative Suite
Education
Bradley University 2011 — 2012
Masters of Civil Engineering, Transportation
Bradley University 2007 — 2011
Bachelor of Science, Civil Engineering
J.D. Power April 2015 - Present
J.D. Power and Associates November 2006 - Present
Market Strategies 1997 - 2004
AFFINA 1991 - 1997
Skills
Quantitative Research, Survey Design, Customer Insight, Questionnaire Design, Qualitative Research, Focus Groups, Market Research, Marketing Research, Survey Research, Segmentation, Advertising Research, SPSS, Online Research, Research Design, Consumer Behaviour, Analytics, Data Analysis, Competitive Intelligence, Primary Research, Data Collection, Questionnaires, Predictive Analytics, Customer Experience, Market Intelligence, Marketing Strategy, Statistics, Secondary Research, Analysis, Brand Equity, Quantitative Analytics, Consumer Insight, Ethnography, Customer Satisfaction..., Market Analysis, Report Writing, Business Insights, Voice of the Customer, Competitive Analysis
Education
University of Phoenix 1996 — 1998
Master, Organizational Management
Alma College 1987 — 1991
Bachelor of Art, Business Administration
Akron Fairgrove High School
Akron Fairgrove High School
ATD Solutions LLC December 1999 - Present
AFFINA 1993 - 1999
Skills
QuickBooks, Small Business, Accounting, Tax, Tax Preparation, Bookkeeping, Financial Reporting, Income Tax, Time Management, Accounts Receivable, Payroll, Accounts Payable, Financial Statements, Training, Financial Analysis, Employee Benefits, Partnership Taxation, Business Analysis, General Ledger, Tax Accounting, Nonprofits, CPA, Management, Budgets, Payroll Taxes, Cash Flow, Invoicing, Sales Tax, Analysis, Accountants, Tax Returns, Financial Accounting, Auditing, Corporate Tax, GAAP, Strategic Financial..., Account Reconciliation
Education
Baker College Business and Corporate Services
Bachelor of Science (BS), Accounting and Business/Management
MAEDCO April 2015 - Present
Bridgeway 2010 - Present
Human Service Professionals, LLC July 2009 - Present
Carl Sandburg College January 2012 - December 2014
Bridgeway July 2008 - July 2009
Morton Metalcraft Co. August 2000 - June 2008
Illinois Central College January 2000 - May 2008
C.B. Accounts, Inc. December 1996 - August 2000
AFFINA 1991 - 1999
Commercial National Bank of Peoria 1986 - 1991
Skills
Strategic Planning, Analysis, Process Engineering, Vendor, Supplier Management, Facilities Management, Crisis Management, Budget Management, Compliance, Operations Management, Contract Negotiation, Team Building, Budgeting, Purchasing, Customer Relations, Planning, Contract Management, Security, Change Management, Vendor Relations, Program Management, Contract Negotiations, Negotiation, Microsoft Office, Procurement, Problem Solving, Process Improvement, Customer Service, Team Leadership, Six Sigma, Public Speaking, Project Planning, Team Management, Healthcare, Administration, Troubleshooting, Coaching, Vendor Management, Telecommunications, Customer Satisfaction, Excel, Data Center, Manufacturing, Budgets, Project Management, Cross-functional Team..., System Administration, Management, Sales, Training
Education
University of Illinois Springfield 1986 — 2000
B.A., Social Justice
Illinois Central College 1984 — 1986
A.A.S, Social Justice
Pearl Companies February 2006 - July 2011
Pearl Insurance February 2006 - July 2011
Pearl & Associates February 2006 - July 2011
Pearl Technology February 2006 - February 2011
Parker Hannifin 2005 - 2006
AFFINA 1986 - 2004
Confetti's Night Club 1984 - 1986
Skills
Training, Human Resources, Coaching, Management, Administration, Process Improvement, Team Building, Change Management, Operations Management, Employee Relations, Access, Performance Management, Organizational..., Employee Engagement
Education
Illinois Central College
Business Administration and Management, General
J-tec Industries, Inc. June 2014 - Present
Nelson Global Products June 2013 - May 2014
Morton Industries LLC May 2013 - May 2014
Morton Industries LLC January 2012 - June 2013
Morton Industries LLC September 2006 - January 2012
Heyl, Royster, Voelker & Allen April 2006 - September 2006
AFFINA March 2005 - April 2006
Skills
Cost Accounting, Accounts Payable, Variance Analysis, Accounting, Financial Accounting, Microsoft Excel, General Ledger, Accounts Receivable, Capital Budgeting, Account Reconciliation, Budgets, GAAP, Financial Statements, Activity Based Costing, Pivot Tables, Crystal Reports, Fixed Assets, ERP, Business Intelligence, Dashboards, Financial Reporting, Physical Inventory, Freight, Order Processing, Operational Accounting, Inventory, Syteline ERP, Sage FAS, Performance Reporting, Financial Close Process, T-SQL, Transportation..., Information Systems, Data Mining, Excel VBA, Standard Costs, Emotional Intelligence, Leadership, Break-even Analysis, Microsoft SQL Server, VBA, Dashboard, ERP Implementations, Forecasting, Working Capital..., Cash Management
Education
Bradley University 2012 — 2016
Master of Business Administration (M.B.A.)
Midstate College 2005 — 2007
Bachelor's Degree, Accounting
Illinois Central College 2003 — 2004
Associate, General
University of Illinois at Urbana-Champaign 2001 — 2003
Architecture
Pearl Technology October 2006 - Present
AFFINA April 2005 - October 2006
OIC Group, Inc. August 2002 - April 2005
Investortools, Inc. October 1995 - June 2002
Skills
ASP.NET, ASP.NET MVC, AJAX, C#, Visual Basic, Visual Studio, HTML, XML, CSS, JavaScript, Microsoft Office, Microsoft SQL Server, SQL, Database Design, User Interface Design, Linux, Windows Server, Systems Analysis, Team Leadership, Mentoring, Software Design, Software Architectural..., ADO.NET, VB.NET, PHP, HTML 5, .NET
Education
Illinois Central College 1993 — 1995
AutoUplinkUSA January 2015 - February 2015
V3 - Printing, Packaging, & Direct Mail August 2014 - December 2014
Marketstar October 2012 - December 2014
Squished Diorama Productions August 2009 - October 2012
Relevant Ads [aka: Local Splash] February 2012 - May 2012
Innova Global Technology August 2011 - December 2011
North Orange County New Generations October 2008 - October 2011
The CBE Group, Inc. January 2011 - August 2011
AFFINA September 2009 - January 2011
Bargain Network Inc October 2007 - October 2009
Skills
SEO, Web Development, Online Marketing, 10 Key, Professional..., Social Networking, Wireless Solutions, Wireless Broadband, Data Analysis, Data Mining, Data Center, Cooking, Line Cook, Direct Sales, Sales Management, Inside Sales, Thinking Outside The Box, Smartforms, Google Apps, Google+, Google Analytics, Expert Sourcing, Co-working, Coaching, Compliance, Computer Hardware, Computer Repair, Online Advertising, Microsoft Excel, Sales, Management, Leadership, Access, Networking, Lead Generation, Marketing, Strategy, Training, Technical Writing, Salesforce.com, Troubleshooting, Facebook, CRM
Education
Orange Coast College 2004 — 2008
AA, English, General Education
Fullerton College 1998 — 2002
Associate of Arts, English
Automotive Robotics May 2012 - Present
Automotive Robotics May 2011 - Present
Peoria Frisbee Club 2010 - 2013
Illinois Machine & Tool Works December 2010 - May 2011
DHL GLOBAL FORWARDING May 2010 - December 2010
Mediacom Communications November 2009 - April 2010
Hagerty Steel & Aluminum July 2004 - January 2009
AFFINA July 2000 - July 2004
Affina Corp July 2000 - July 2004
Marcone Appliance Parts October 2001 - May 2002
Skills
Troubleshooting, Windows, Windows Server, Microsoft Exchange, Operating Systems, System Administration, Technical Support, Leadership, Project Management, Active Directory, Office 365, Computer Repair, Customer Retention, Purchasing, Group Policy, Asterisk, Cisco Firewall Security, Customer Service
Education
Illinois Central College 1998 — 1999
Photography/General Studies
Illinois Central College
Computer Networking
Rainbow Light Reiki Healing and Teaching January 2014 - Present
Smooth Results by Ruth May 2012 - Present
5 Senses Salon and Spa June 2013 - December 2013
C B Accounts September 2007 - October 2011
C B Accounts, Inc September 2007 - October 2011
AFFINA February 2006 - November 2006
Afni May 2001 - August 2005
Afni, Inc. May 2001 - August 2005
C.B. Accounts, INC March 1996 - October 2001
JOB TITLE June 1990 - December 1995
Skills
Collections, Esthetics, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Multi-line Phone, Dialers, Management, Hiring, Customer Retention, Coaching, Team Building, Skip Tracing, PowerPoint, Team Leadership, Marketing, Outlook, Office Management, Accounts Receivable, Data Entry, Telephone Skills, Leadership, Sales, Call Centers, 10 Key, Recruiting, Teamwork, Leadership Development, Cashiering, Credit Cards, Training, Customer Satisfaction, Retail, Payroll, Employee Training, Inventory Management, Customer Experience, Invoicing, Social Networking, Access, Fax, Inbound Marketing, Software Documentation, Administrative..., Interviews, Workforce Management, HIPAA, Process Improvement
Education
Tricoci University of Beauty College 2011 — 2012
Esthetics, Esthetics
Tricoci University of Beauty Culture-Peoria 2011 — 2012
Esthetics, Esthetics
Richwoods Community High School 1987 — 1990
General Education, Business Administration
SIR Management November 2011 - Present
Walmart March 2009 - September 2009
AFFINA August 2007 - February 2009
Education
Arizona State University
Bachelor's Degree, Computer and Information Science
West Montreal Readaptation Centre March 2001 - Present
AFFINA 1999 - 2003
AFFINA 1999 - 2000
Edmonton Community and Family Services June 1995 - December 1996
Education
Dawson College 1992 — 1994
DEC Social Service, Social Work (Qualified Social Consellor)
Best Buy July 2011 - Present
The Digital Store August 2010 - June 2011
Starbucks Coffee Company April 2009 - July 2010
Best Buy October 2007 - December 2008
AFFINA September 1999 - March 2005
Skills
Customer Experience, Customer Satisfaction, Mobile Devices, Retail, Sales, Technical Support, Time Management, Customer Service, Store Management, Merchandising, Selling
Education
Illinois Central College 1998 — 1999
Mass Communications
Absolute Construction July 2015 - Present
Hinduja Global Solutions Inc., August 2011 - July 2015
AFFINA May 2007 - August 2011
Hitachi 2000 - 2009
AFFINA April 2004 - September 2007
AFFINA December 2000 - April 2004
AFFINA July 1996 - December 2000
Skills
Call Center, Customer Satisfaction, Outsourcing, Process Improvement, BPO, Vendor Management, Workforce Management, Customer Experience, Customer Service, Operations Management, Account Management, Team Management, Strategic Planning, Forecasting, Team Building, Management, Microsoft Excel, Call Centers, Coaching, Product Development, CRM
Education
Bradley University 1999 — 2004
BS, Business Management - Entreneurship
Illinois Central College 1997 — 1999
none, Business Management
Bradley University 1993 — 1995
none, Civil Engineering
Purdue University 1991 — 1992
none, Mechanical Engineering
Hinduja Global Solutions March 2008 - September 2013
AFFINA April 2002 - March 2008
Spencer Gifts, Inc April 2001 - April 2002
County Market (Niemann Foods) March 2001 - July 2001
ShopKo Stores, Inc. April 1998 - April 2001
Dick Blick January 1999 - May 1999
Illinois State University - Dept of Health, Physical Education, & Recreation January 1998 - December 1998
Jacks (Penn-Daniels) August 1995 - January 1998
Skills
BPO, Operating Systems, Technical Support, Performance Management, Team Management, Computer Hardware, Customer Satisfaction, Change Management, Customer Service, Troubleshooting, Leadership, Time Management, Call Centers, Sales, Vendor Management
Education
Western Illinois University 2014 — 2017
Bachelor of Science (B.S.), Engineering
Black Hawk College 2014 — 2015
Carl Sandburg College 2010 — 2014
Associate of Science (A.S.)
Midstate College 2003 — 2003
Computer and Information Science
Illinois State University 1997 — 1998
Galesburg High School 1993 — 1997
Dallas Theological Seminary July 2013 - Present
Dallas Theological Seminary June 2012 - June 2013
Dallas Theological Seminary August 2008 - June 2012
Karis, Inc. January 2003 - June 2012
Fellowship Bible Church Dallas 2009 - February 2012
Kade's Coffee & Tea December 2004 - January 2008
Luebke Baker & Associates March 2003 - March 2006
Affina 2000 - 2002
Afni 1998 - 2000
PetsMart 1995 - 1997
Skills
Team Building, Training, Human Resources, New Business Development, Business Coaching, Group Dynamics, Organizational..., Public Speaking, Leadership Development, Coaching, Strategic Planning, Teaching, Social Media, FDCPA, Leadership, Public Relations, Entrepreneurship, Microsoft Office, Customer Service, Preaching, Theology, Higher Education, Curriculum Development, Discipleship, Community Outreach, Fundraising, Nonprofits
Education
University of St. Andrews 2013 — 2016
Doctor of Philosophy (PhD), Philosophical Theology
Dallas Theological Seminary 2012 — 2013
Postgraduate Coursework, Theological Studies
Dallas Theological Seminary 2007 — 2012
Th.M., M.A., Academic Ministry - Systematic Theology & New Testament, With Honors
University of Phoenix 2000 — 2003
Communications/Business
Concordia University Chicago 1990 — 1992
Theater/Music
Saint Paul's College 1988 — 1990
Hinduja Global Solutions Inc., October 2010 - Present
AFFINA August 2010 - September 2011
AFFINA October 1992 - December 2010
Spirit Cruises 1991 - 1992
Time Inc. 1982 - 1992
Skills
Outsourcing, Call Centers, Information Security, Security, Vendor Management, Enterprise Risk..., Management, Team Management, Business Continuity..., Change Management, BPO, Risk Management, Solution Architecture, Information Technology, Training, Leadership, Start-ups, Business Development, Program Management, Process Improvement, Operations Management, Telecommunications, Customer Satisfaction, Enterprise Software, Contact Centers, Project Management, Customer Experience, Budgets, Quality Assurance, Performance Management, Strategic Planning, Team Building, Cross-functional Team..., Customer Retention, Account Management, New Business Development, CRM, Team Leadership, Business Process..., Marketing, Networking, Service Delivery, Sales, Solution Selling, Business Intelligence, Business Analysis, Integration
Education
Bradley University 1993 — 1996
Bachelor of Arts
Illinois Central College 2006 — 2007
CCNA Certification
College of DuPage 1988 — 1990
AA
Morris Bixby Group October 2005 - Present
AFFINA March 2005 - October 2005
Caterpillar 2000 - 2002
Skills
Training, Human Resources, Customer Service, Sourcing, Team Building, Employee Training, Leadership, Employee Relations, Project Management
Education
Illinois State University 2003 — 2004
BS, Business Administration with IT Emphasis
Southern Illinois University, Carbondale 2002 — 2002
Management Information Systems
Illinois Central College 2000 — 2002
AS, General Education
Oakwood Hospital & Medical Center June 1999 - Present
Botsford Hospital November 1998 - June 1999
AFFINA April 1996 - November 1998
Skills
Microsoft Office, PeopleSoft, Internet, Invision, Inventory Control
Education
Henry Ford Community College 2008 — 2012
Associate's degree, General Studies
Cass Technical High School 1989 — 1993
High School Diploma, Performing Arts
Hinduja Global Solutions Inc., December 2010 - Present
AFFINA April 2009 - December 2010
AFFINA October 2007 - April 2009
AFFINA April 2002 - October 2007
AFFINA October 2000 - April 2002
AFFINA 1995 - 2000
Skills
Call Center, BPO, Process Improvement, Vendor Management, Workforce Management, Outsourcing, Customer Satisfaction, Operations Management, Contact Centers, Customer Experience, Call Centers, Leadership, Training, CRM, Team Management, Performance Management, Customer Service, Service Delivery, Customer Retention
Education
Illinois Central College 1985 — 1987
Associates in Applied Science, Business
Lexus of Peoria February 2012 - Present
Lexus of Peoria September 2011 - Present
Scentsy, Inc. April 2010 - July 2012
Lexus of Peoria September 2011 - January 2012
Pearl Automotive Group November 2009 - September 2011
AFFINA August 2005 - September 2009
AT&T February 2006 - October 2006
AFFINA August 2005 - February 2006
L. R January 1997 - January 2005
Skills
Management, Purchasing, Customer Retention, Employee Relations, CRM, Retail, Sales Management, Customer Service, Customer Satisfaction, Account Management, Process Improvement, Profit, Vendor Management, Human Resources, Outlook, Data Entry, Leadership, Call Center, Automotive, Sales Process, Sales, Microsoft Excel, Training, Budgets, Coaching, Customer Experience, Employee Training, Forecasting, Inventory Management, Payroll, Recruiting, Sales Operations, Team Building, Team Leadership, Time Management
Education
Keller Graduate School of Management of DeVry University 2011 — 2015
Master of Business Administration (MBA), Management and Accounting
DeVry University 2008 — 2011
BTSM, Bachelors in Science - Technical Management
Illinois Central College
Associates, Applied Science - Accounting
Practice Builder August 1990 - Present
Affina 1990 - Present
Phoenix perinatal associates April 2010 - 2013
Skills
Managed Care, EMR, Practice Management, Hospitals, Management Consulting, Healthcare Management, Healthcare, Health Information..., Strategic Planning, Public Speaking, Insurance, Marketing, Non-profits, Pharmaceutical Industry, Contract Negotiation, Business Analysis, Sales, Event Planning, Dermatology, Health Policy, Healthcare Consulting, Management, Healthcare Information..., Leadership
Education
LIU Post 1972 — 1974
MBA, Finance
Hobart and William Smith Colleges 1967 — 1971
B.A., European History
Hinduja Global Solutions March 2005 - March 2015
AFFINA 2000 - 2005
AFFINA 1996 - 2000
Ruppman Marketing Techologies 1993 - 1996
Red Fox Grocery 1988 - 1994
Ruppman Marketing Technologies 1992 - 1993
Skills
Customer Satisfaction, Call Centers, Operations Management, Process Improvement, Customer Experience, Customer Service, Leadership, Team Building, Vendor Management, Workforce Management, Outsourcing, Account Management, CRM, Business Process..., Training, Strategic Planning, Project Management, Six Sigma, Program Management, Leadership Development, Quality Assurance, Business Analysis, Performance Management, Budget Management
Education
Illinois Central College 1992 — 1993
Business Administration
Peoria Manual High 1987 — 1990
College/University Preparatory and Advanced High School/Secondary Diploma Program
The Lebermuth Company April 2013 - Present
Parker Hannifin December 1998 - October 2012
AFFINA April 1992 - December 1998
Byerly Music August 1986 - April 1992
Skills
EDI, SQL, Project Management, SAP, ERP, Data Analysis, Database Administration, PHP, HTML, Visio, Data Mapping, Data Integration, Epicor Dataflo, UniVerse / Pick Database, MySQL, Integration, Windows, Six Sigma, Software Project..., CRM, Oracle, Quality Assurance, SharePoint, Programming, MRP, Leadership, Management, Business Intelligence, Requirements Analysis, SDLC, Microsoft SQL Server, Crystal Reports
Education
Illinois Central College 1990 — 1993
Associate of Arts and Sciences (AAS)
Zipcar April 2013 - Present
Zipcar August 2012 - April 2013
Zipcar April 2011 - September 2012
AFFINA October 2010 - April 2011
AFFINA May 2009 - October 2010
Peoria Public Schools District 150 January 2009 - April 2009
Converse Marketing, Inc May 2008 - August 2008
Skills
Excel, Outlook, Word, PowerPoint, InDesign, Photoshop, iPhone, Attention To Detail, Able To Multi-task, Customer Service, Coaching, Microsoft Excel, Microsoft Word, Facebook, Call Centers, Social Media, Social Networking, Leadership, Customer Engagement, Social Media Marketing, Strategic Planning, Marketing, Time Management, Team Management, Teamwork, Training
Education
Bradley University 2004 — 2008
Bachelor of Arts, Advertising, Psychology
Tunica County School District July 2008 - Present
West Helena Baptist Church August 2004 - May 2005
West Helena Baptist Church August 2003 - May 2004
Analysts International Corporation (AIC) May 2001 - April 2002
Analysts International Corporation (AIC) August 2000 - May 2001
AFFINA September 1999 - August 2000
AFFINA June 1997 - September 1999
AFFINA February 1995 - June 1997
AFFINA February 1995 - June 1997
AFFINA February 1995 - June 1997
Skills
Curriculum Development, Curriculum Design, Educational Technology, Educational Leadership, Public Speaking, Staff Development, Teaching, Lesson Planning, K-12, Tutoring, Classroom, Classroom Management, Elementary Education, Differentiated..., Strategic Planning, Nonprofits, Research, Event Planning, Customer Service, Community Outreach, Fundraising
Education
Delta State University 2005 — 2008
Bachelor of Education (B.Ed.), Elementary Education and Teaching K-6
Phillips Community College of the University of Arkansas 2002 — 2005
Associate's degree, Business Administration
Phillips Community College of the University of Arkansas 2002 — 2003
Child Development Associates
University of Michigan-Flint 1999 — 2002
Focused on obtaining Bachelor Degree in Marketing
Oakland University 1997 — 1998
Focused on obtaining Bachelor Degree in Marketing
Oakland Community College 1992 — 1995
Associate of Arts (A.A.), Liberal Arts
Customer Servicing Solutions, LLC August 2007 - Present
PCCW Teleservices, Inc. (US) November 2011 - October 2014
AFFINA November 2003 - July 2007
Prudential Relocation August 2002 - September 2003
NextCard January 2000 - August 2002
American Express August 1987 - December 1999
American Express August 1987 - December 1999
American Express August 1987 - December 1999
Education
Brigham Young University
MBA, Marriott School of Management
Brigham Young University
BS, Business Management - Finance
Pearl Automotive Group August 2009 - Present
AFFINA May 2008 - August 2009
Skills
ADP Payroll, Automobile, Automotive, Budgets, Customer Retention, Customer Satisfaction, Customer Service, Data Entry, Microsoft Excel, Microsoft Office, Microsoft Word
Education
University of Phoenix 2014 — 2015
Master of Business Administration (M.B.A.)
University of Illinois at Springfield 2009 — 2011
Bachelor of Business Administration (B.B.A.)
Illinois Central College 2007 — 2009
Associate's degree, Business Administration and Management, General
Apogee Retail LLC. December 2013 - Present
United Blood Services November 2009 - May 2013
United Blood Services June 2009 - November 2009
Ceridian Stored Value Solutions (SVS) January 2009 - May 2009
Comdata September 2007 - December 2008
AFFINA November 2006 - September 2007
AT&T April 2004 - September 2006
EchoStar Corporation May 2000 - February 2004
Skills
Supervisory Experience, Training Delivery, Communication Skills, Communication Training, Timely Decision Making, Social Media, Leadership, Community Outreach, Management, Training, Customer Service, Customer Satisfaction, Quality Assurance, Time Management, Payroll, Call Centers, Conflict Resolution, Supervisory Skills
Education
Texas A&M University-Corpus Christi 2015 — 2016
Master of Business Administration (MBA)
Western Governors University 2011 — 2014
Bachelor of Science (BS), Business Administration and Management, General
El Paso Community College 2008 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Bell March 2013 - Present
IBM Canada Ltd. August 2011 - March 2013
IBM Global Services March 2007 - August 2011
AFFINA March 1999 - May 2007
Skills
Cisco Telepresence, Cisco Technologies, Cisco Call Manager, Pre-sales, Wireless, Routers, Firewalls, VMware, TCP/IP, Cisco UCS, Tandberg, Cisco Routers, Video Conferencing, Unified Communications, Unified Presence, System Architecture, Unity Connection, cisco unified presence, Cisco Emergency..., Cisco Meeting Place, WebEx, CTMS, CTS-MAN, Codian, VCS, SRST, e.164 Dial Plan, CUCM 8.x, CUCM-Express 8.x, Cisco Unity Express 8.x, SIP Trunking, CUMS, UCCX 8.x upgrades, Cisco UC Architecture, Cisco Video Architect, Cisco VoIP, jabber, Cisco Routing &..., Wireless Networking, Network Design, Networking, Integration, Cisco Certified, Telepresence, Telecommunications, CCNP, QoS, VoIP, Switches, CCIE
Education
Concordia University 2008 — 2016
Bachelor of Arts (B.A.), Sociology
Champlain college 2001 — 2003
Network administration, CCNA AND CCNP
Herzing College 1998 — 1999
MCSE and network administration.
Dawson College 1994 — 1997
Social Sciences, Commerce Degree
Champlain college
Roberts, Stevens, Prendergast, & Guthrie PLLC November 2014 - Present
Isle of Capri Casino December 2013 - January 2015
Iowa Legal Aid August 2014 - December 2014
Hawkeye Community College March 2014 - December 2014
Parziale Home Daycare June 2008 - August 2013
AFFINA May 2001 - June 2008
Arthur L. Davis Publishing Agency, Inc. May 1999 - May 2001
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Customer Satisfaction, Administrative..., Outlook, Data Entry, Telephone Skills, Leadership
Education
Hawkeye Community College 2013 — 2014
Associate of Arts (AA), Legal Office Assistant, 4.0
University of Northern Iowa 1999 — 2001
G4S February 2013 - Present
Mack Trucks August 2012 - December 2012
Home Depot February 2012 - September 2012
Germany; basketball and home personel August 2007 - June 2011
Affina 2007 - 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Management, Strategic Planning, PowerPoint, Team Building, Social Media, Leadership, Marketing, Outlook, Marketing Strategy
Education
Illinois Central College 2003 — 2006
Associates, Graphic Design and Criminal Justice
Black Hawk College 2004 — 2005
none, Art/Art Studies, General
Rocky Mountain Institute February 2014 - Present
University of Colorado Foundation November 2005 - November 2013
Colorado Public Radio January 2004 - November 2005
Karsh & Hagan Advertising June 2004 - July 2005
Westwood College May 2003 - January 2004
AFFINA November 2000 - April 2003
Human Kinetics February 1999 - March 2000
Customer Development Corporation October 1994 - December 1998
Rapp Collins Worldwide August 1993 - October 1994
Young & Rubicam April 1981 - November 1989
Education
University of Colorado at Boulder 2012 — 2013
Graduate Certificate in Project Management, College of Engineering, Project Management
Barry University 1990 — 1992
Master of Business Administration (MBA), Marketing
Queens College (CUNY) 1977 — 1981
Bachelor of Arts (BA), Communication Arts & Sciences
Allegra Direct Communications October 1999 - August 2015
Affina August 1994 - October 1999
Skills
Customer Service, Insurance, Process Improvement, Microsoft Office, Risk Management, Management, Project Management, Microsoft Excel, Change Management, Strategic Planning, Team Building, Business Analysis, Leadership, Team Leadership, Microsoft Word, Operations Management, Vendor Management, Underwriting, PowerPoint, Outsourcing, Employee Engagement, Call Centers, Performance Management, Time Management, Training, Customer Satisfaction, Coaching, Program Management, Recruiting, Business Process..., Human Resources, Employee Relations, Leadership Development, Interviews, Employee Training, Account Management, Cross-functional Team..., Organizational..., Onboarding, Healthcare, Talent Management, Benefits Administration, CRM, Sourcing, Talent Acquisition, Project Planning, Training & Development, Health Insurance, Customer Retention
Education
Baker College Center for Graduate Studies 2011 — 2015
Associate's degree, Human Resources Management and Services, 3.89 GPA
Lincoln High School
Perfect World Search - MRI Affiliate June 2008 - Present
Self-Employed January 2001 - Present
AFFINA January 1998 - January 2001
Primedia September 1990 - May 1997
RLI Insurance Company January 1980 - September 1990
Illinois Central College April 1978 - January 1980
Seyfarth Shaw January 1976 - April 1978
Skills
Proposal Writing, Technical Writing, Project Management, New Business Development, Business Development, Marketing Communications, Project Planning, Contract Negotiation, Research, Technical Recruiting, Recruiting, Strategy, Contract Management, Team Building, Social Media Marketing, Start-ups, Newsletters, Telecommunications, CRM, Market Research, Process Improvement, Training, Entrepreneurship, Team Leadership, Analysis, Human Resources, Business Planning, Vendor Management, Corporate Communications, Sales, Interviews, Management, Social Networking, Leadership, Team Management, Operations Management, Budgets, Engineering, Business Analysis, Social Media, Coaching, Negotiation
Education
Denison University 1971 — 1975
BA, English
Paralegal Institute, Philadelphia, PA
corporate law specialty course
Palos Verdes High School
diploma
Maui Jim July 2014 - Present
Advanced Technology Services March 2014 - July 2014
Advanced Technology Services April 2007 - March 2014
Advanced Technology Services September 2005 - March 2007
Advanced Technology Services May 2005 - September 2005
Advanced Technology Services November 2004 - May 2005
Advanced Technology Services March 2003 - November 2004
WMBD-TV January 2003 - March 2003
Ozark Radio Network May 2002 - January 2003
AFFINA January 1995 - September 2001
Skills
Process Improvement, Project Management, Training, Business Analysis, SAP, Six Sigma, Team Leadership, Project Planning, Management, Software Documentation, Customer Satisfaction, Account Management, Sales, Leadership, Inventory Management, Data Analysis, Business Process, E-commerce, Web Project Management
Education
Bradley University 1995 — 1999
MBA, Business - Marketing
Olivet Nazarene University 1991 — 1995
B.A., Business Administration - Marketing
HCA- Las Palmas Medical Center July 2008 - Present
HCA- Patient Access Services August 2006 - July 2008
HCA- Patient Access Services March 2004 - August 2006
AFFINA March 2002 - March 2004
El Paso Kar Fones, L.C. 1999 - 2002
Skills
Healthcare Information..., HIPAA, Healthcare, EHR, Meditech, Software Documentation, Hospitals, Process Improvement, Informatics, CPOE, EMR, Revenue Cycle, Healthcare Management, Patient Safety, Physician Relations, HL7, Human Resources, SOX, Facility Privacy Officer, Information Security, Project Management, Ethics, Records Management, Medicare/Medicaid..., Regulatory Requirements, HITECH, Internal Audit, Compliance, HR Policies, Policy Writing, Internal Investigations, Management, Contract Compliance, Volunteering, Employee Training, Employee Relations, Employee Handbooks, Call Centers, Product Training, Quality Assurance, Data Analysis, Interviews, Training, Acute Care, Budgets, Medical Records, JCAHO, Health Information..., Medicaid, Medicare
Education
El Paso Community College
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
IBM October 2014 - Present
IBM July 2006 - Present
Infinite Computer Solutions June 2006 - June 2006
Volt Information Sciences December 2005 - May 2006
Independent Consultant October 2005 - December 2005
Caterpillar Inc. June 2003 - October 2005
Bradford & Galt January 2001 - May 2003
AFFINA September 1995 - January 2001
Skills
WebSphere Portal, J2EE, Web Content Management, Connections, Lotus Notes, RAD, Sametime, Crystal Reports, Business Objects, Eclipse, WebSphere Application..., Tomcat, Vignette, IBM HTTP Server, Apache, Linux, Unix, Windows, Oracle, DB2, SQL Server, MySQL, SunOne, Active Directory, eDirectory, Java, Python, PHP, Perl, JavaScript, XML, HTML, SQL, PL/SQL, Unix Shell Scripting, TCL, C++, Agile, Waterfall, Java Enterprise Edition, Agile Methodologies, Enterprise Software, Integration, SOA, WebSphere, Enterprise Architecture, Cloud Computing, Weblogic, Microsoft SQL Server
Education
Bradley University
BS, Computer Science
Illinois Central College
AS, Engineering Science
MID ILLINI SURGICAL ASSOCIATES June 2012 - June 2013
Illinois Eye Center December 2005 - June 2011
AFFINA September 2004 - December 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Sage, Intergy, Compulink, Wordperfect, Healthcare
Education
Midwest Technical Institute-East Peoria 2011 — 2012
CMA Certifcate, Medical Office Assistant/Specialist
Bauder College 2003 — 2005
Associate's degree, Fashion Merchandising
Pearl Insurance July 2014 - Present
Advanced Technology Services May 2011 - July 2014
Integrated Audio Systems, Inc May 2007 - May 2011
AFFINA August 2004 - May 2007
Skills
Linux, Software Development, IIS, Visual Basic, Visual Studio, Help Desk Support, C++, C#, Python, PHP, Operating Systems, Databases, TCP/IP, Windows, VB.NET, Android, .NET, Microsoft SQL Server, Troubleshooting, jQuery, JavaScript, Windows 7, OS X, Web Development, CSS, MySQL, HTML 5, Java, Unix, Ubuntu, HTML, Web Applications, AJAX, Visio, Programming, Security, Automation, CompTIA Network+..., CompTIA A+ Certification, CompTIA Security+...
Education
Illinois Central College 2014 — 2018
Computer Programming and Database Development, Computer Programming and Database Development
American Red Cross November 2007 - Present
AFFINA March 1990 - September 2007
Skills
Customer Service, Data Entry, Microsoft Office, Outlook, Microsoft Excel, PowerPoint, Microsoft Word, Call Centers, Training, Customer Satisfaction, Team Building
Education
Eastern Illinois University 1986 — 1989
Bachelor of Applied Science (BASc), Home Economics in Business
Illinois Central College 1985 — 1986
General coursework
ReRuns Thrift Store Compliance CoordinatorAdvantage Nursing Services - Pediatric Home CareApril 2013 - July 2013
OSF HealthCare April 2012 - May 2013
Access2Go October 2011 - February 2012
Volt Services Group July 2006 - May 2010
Caterpillar February 2009 - December 2009
National Bank August 2004 - July 2006
Central Illinois March 2003 - August 2004
Consumer Credit Counseling Service of Central Illinois 2003 - 2004
Farm Insurance January 2001 - March 2003
AFFINA 1998 - 2001
Skills
CNA Certified, Payments, Customer Service, Problem Solving, Troubleshooting, Customer Relations, Word, Microsoft Office, Call Center, Accounting, Teamwork, Advertising Sales, Microsoft Word, Team Leadership, Supervisory Skills, Billing Process, Collections, Training, Process Improvement, Coaching, Insurance, Call Centers, Policy, Budgets, Account Management, Team Building, Customer Satisfaction, Leadership, Time Management, Outlook, Strategic Planning, Recruiting, Leadership Development, Management, Sales, Inventory Management, Cold Calling, Social Networking, Marketing, Human Resources, Public Speaking, Operations Management, Event Planning
Education
Rossville-Alvin High School
Hoopeston East Lynn
Illinois Central College
The Foundry™ - Powered by Monster.ca October 2013 - Present
Monster June 2010 - Present
Monster October 2009 - June 2010
Monster February 2007 - October 2009
Monster March 2006 - October 2006
Monster January 2005 - March 2006
AFFINA March 2002 - December 2004
AFFINA October 1999 - March 2002
Skills
Call Center, Customer Satisfaction, Account Management, Customer Experience, Sales, Project Management, Management, MS Project, Accountability, Media, Restructuring, Call Centers, Recruiting, Training, Team Building, Team Management
Education
Concordia University 2010 — 2011
Certificate, Human Resources Management
Concordia University 2009 — 2009
Project Management
Concordia University 1999 — 2003
Bachelor's degree, Sociology
CEGEP - John Abbott College 1996 — 1998
DEC, Social Sciences
Visiting Angels of Central Illinois September 2004 - Present
Roanoke Concrete Products 2007 - 2010
AFFINA 2001 - 2004
Heartland Chevrolet 1999 - 2001
Skills
Elder Care, Budgets, Accounting, Home Care, Strategic Planning, Team Building, Executive Management, Healthcare, Hospitals, Start-ups, Employee Relations, Leadership, Customer Satisfaction, Seniors
Education
Eastern Illinois University 1987 — 1990
B.S. Business, Accounting
roanoke-benson
OSF HealthCare July 2013 - Present
Country Club of Peoria July 2009 - May 2012
Granite City Food and Brewery October 2007 - May 2009
Warranty Corporation of America April 2007 - September 2007
Richard's May 2006 - September 2007
Mediacom March 2006 - October 2006
TGIFriday's September 2005 - July 2006
Hoops Pub and Pizza August 2003 - July 2005
AFFINA March 2002 - November 2004
Education
Illinois Central College
work, business general education
Cuba High School
Monsanto Company October 2014 - Present
Monsanto April 2012 - Present
Monsanto December 2009 - April 2012
AFFINA July 2006 - December 2009
Sherwin-Williams Paints September 2005 - July 2006
Great Plains Analytical Laboratory June 2004 - August 2004
Skills
Agriculture, Project Management, Data Analysis, Process Management, Internal Process..., Communication Skills, Data Management, Microsoft Excel, MS Excel Pivot Tables, PowerPoint
Education
University of Missouri-Columbia 2002 — 2006
B.S., Agribusiness Management
Czech University of Life Sciences Prague 2005 — 2005
Illinois Music Hall of Fame January 2014 - Present
Hinduja Global Solutions Inc., 2010 - 2012
Merck 2005 - 2010
AFFINA 1999 - 2004
CILCO (now Ameren) 1993 - 1999
Skills
Marketing, Salesforce.com, Account Management, Marketing Strategy, Advertising, Microsoft Excel, Leadership, Microsoft Word, Marketing Communications, Online Marketing, Facebook, Results-driven leader..., Energetic approach and..., Award-winning sales..., Sales, Business Strategy, New Business Development, Well-honed presentation..., Energy Industry, Call Centers, Strong verbal and..., Creative Thinker, Radian6, Graphic Design, Sales Management...
Education
University of Illinois Springfield
Bachelor's Degree, Management
Illinois Central College
Associate's degree, Graphic Design
YMCA July 2014 - Present
Tribune Company July 2012 - July 2014
Tribune Company June 2010 - July 2012
Tribune Company August 2005 - May 2010
Tribune Company October 2002 - August 2005
HOME-LINK SERVICES INC January 2000 - January 2002
AFFINA January 1998 - January 2000
Skills
Requirements Gathering, Requirements Analysis, Business Analysis, Sales Management, Coaching, Training & Development, Product Management, Business Intelligence, Team Building, Strategic Planning, Customer Relations, Advertising Sales, Budgeting, End User Training, Business Process..., Team Leadership, Process Improvement, Software Project..., Agile, Business Requirements, Operations Management, People Management, Analytics, Project Management, Budgets, Business Process, Strategy, Management, Agile Methodologies, CRM, Enterprise Software, Team Management, Project Planning, Training, Cross-functional Team..., Agile Project Management, Call Centers, Sales, Performance Management, Testing, Program Management
Education
Bradley University 1993 — 1997
Bachelor of Science, Economics
Cisco March 2013 - Present
Cisco Systems Inc March 2005 - March 2013
Wind River April 2004 - March 2005
Corporation Service Company November 2003 - March 2004
AFFINA March 2003 - November 2003
Fluke Corporation September 2002 - March 2003
Canon USA April 2002 - July 2002
IBM (SPSS) January 2002 - April 2002
SAI TECHNICAL SERVICES LIMITED April 2000 - November 2001
Software Solutions Integrated Limited February 1995 - January 2000
Skills
Oracle Applications, Systems Analysis, Solution Architecture, Oracle E-Business Suite, Requirements Analysis, Enterprise Architecture, Oracle, IT Strategy, ERP
Education
Sri Venkateswara University 1984 — 1987
B.A, Mathematics, Statistics & Economics
Indian Institute Of Information Technology 1990 — 1993
AMIE, Electronics & Tele Communications Engineering
California State University-East Bay 2006 — 2010
Bridge to MBA, Business Administration and Management, General
North Carolina State University 2015 — 2015
Data Science Certificate, Data Science
Cisco Systems October 2007 - Present
Sun Microsystems September 2004 - October 2007
Affina November 2001 - December 2004
Corel Corporation October 1998 - November 2001
Corel 1998 - 2001
Skills
Sales, Managed Services, Business Development, Selling, Solution Selling, Cisco Technologies, Channel Partners, Channel, Call Centers, SaaS, Telecommunications, Data Center, Enterprise Software, Cloud Computing, Sales Management, Professional Services, Team Leadership, Analysis, Unified Communications, Salesforce.com, Strategic Partnerships, Government, CRM, Direct Sales, Go-to-market Strategy, Management, Account Management
Education
George Mason University
Your Hometown Allstate Team December 2014 - Present
Multi-Ad June 2012 - November 2014
Keller Williams Premier Real Estate July 2011 - June 2012
AFFINA July 2009 - July 2011
AFFINA - An HTMT Global Solutions Company January 2007 - July 2009
Skills
Workforce Management, Call Center, BPO, Customer Experience, Customer Satisfaction, Vendor Management, Outsourcing, Brand Loyalty, CTI, Operations Management, Process Improvement, CRM, Team Management, Customer Service, IVR, Contact Centers, Inbound Marketing, Business Process..., Account Management, Team Leadership, Project Management, IT Management, Visio, Employee Relations, Forecasting, Business Analysis, Program Management, Management, Call Centers, Telecommunications, Customer Retention, Service Delivery, Performance Management, Leadership, Cross-functional Team..., Change Management, Team Building, Strategy, P&L Management, Coaching, Business Development, Salesforce.com, Six Sigma, Training, Start-ups, SaaS, Quality Assurance, Sales Operations, Recruiting, B2B
Education
Western Illinois University 2013 — 2015
Bachelor's degree, General Studies
Southern Illinois University, Carbondale 1984 — 1985
Architecture
Illinois Central College
Associate's, Business Administration
Diversified Service Options January 2014 - Present
Liquid Analytics August 2011 - October 2013
NorthgateArinso June 2010 - August 2011
Convergys November 2003 - June 2010
Connextions 2003 - 2003
Affina February 2000 - December 2002
Red Roof Inns July 1985 - February 2000
Skills
Vendor Management, Agile Methodologies, Leadership, Integration, Strategic Planning, Program Management, Management, Outsourcing, SQL, Enterprise Architecture, SDLC, Cloud Computing, Business Intelligence, Business Process, Software Development, Process Improvement, Java, ERP, Business Analysis, IT Strategy, Enterprise Software, Requirements Analysis, SaaS, Solution Architecture, PMP, CRM, Quality Assurance, Disaster Recovery, Software Project..., Business Process..., IT Management, Unix, Business Development, Security, Data Warehousing, Big Data, Cassandra
Education
Capital University 1981 — 1985
Bachelor's degree, Double major: Computer Science and Spanish
Caterpillar Inc. March 2012 - Present
CliftonLarsonAllen September 2004 - March 2012
AFFINA June 2002 - June 2004
Hult Fritz Matuszak January 2000 - June 2002
Skills
Marketing Communications, Campaign Management, Niche Marketing, Event Planning, Marketing Strategy, Public Relations, Market Planning, Direct Marketing
Education
Illinois State University 1995 — 1999
Bachelor of Science, Political Science, Public Relations
Neovia Logistics August 2015 - Present
Caterpillar Inc. September 2010 - June 2015
RSVP June 2009 - September 2010
AFFINA May 2008 - June 2009
Skills
Microsoft Excel, Microsoft Office, Green Belt, Customer Service, PowerPoint, Purchasing, Access, Project Management, Lotus Notes, Microsoft Word, Cross-functional Team..., Analysis, Program Management, Data Analysis, Bookkeeping, Dictaphone, Hospitality Industry, Project Portfolio..., Budgets, Communication, Internal Communications, Event Planning, Event Management, Events, Microsoft Publisher, Meeting Planning, Meeting Scheduling, Organizing Meetings, Supply Chain, Process Improvement, Inventory Management
Education
Joliet Junior College
Business Administration and Management, General
Oakton Community College 2009 — 2010
Business Administration, Business Administration and Management, General
Illinois Central College 2007 — 2008
Business Administration
College of Lake County 2005 — 2006
Business Administration and Management, General
Thomas Edison State College
Business Administration
Starbucks September 2013 - Present
Old Navy January 2004 - October 2009
Bath & Body Works October 1999 - March 2004
Bombay Kids March 2003 - January 2004
Midwest Cellular February 2002 - March 2003
Affina November 2000 - February 2002
Skills
Inventory Management, Inventory Control, Loss Prevention, Store Management, Visual Merchandising, Merchandising, Retail, Logistics, Customer Service, Store Operations, Distribution Center..., Retail Sales, Time Management, Driving Results, Operations Management
Education
Illinois State University 1999 — 2002
Bachelor of Arts (B.A.), Graphic Design
Illinois Central College 1996 — 1999
Associate's degree, Graphic Design
Sherry Laboratories 2009 - Present
Oxygen Education 2005 - 2008
Wireless Internet Service Provider 2004 - 2007
Medical Care & Outcomes 2002 - 2003
batteries.com 2000 - 2001
AFFINA 1997 - 2000
Ameritech 1984 - 1997
Skills
Strategic Planning, Business Development, Team Building, New Business Development, Business Strategy, Sales Management, Marketing, Team Leadership, Cross-functional Team..., Start-ups, Entrepreneurship, Program Management, Leadership, Project Management, Business Planning, Operations Management, Process Improvement, Sales, Contract Negotiation, Leadership Development, Budgets, Management, Engineering, Manufacturing, Training, Change Management, Product Development, Analysis, Account Management
Education
Butler University - College of Business Administration 1982 — 1984
MBA, Business
Ball State University - College of Business 1974 — 1978
BS, Accounting & Management
Pearl Insurance February 2015 - Present
Pearl Insurance January 2014 - February 2015
Pearl Insurance September 2011 - January 2014
Pearl Insurance July 2009 - September 2011
AFFINA April 2009 - July 2009
JupiterImages July 2007 - April 2009
Illinois State University 2005 - 2007
Skills
Insurance, Professional Liability, Sales, Legal Liability, Property & Casualty..., Business Development, Customer Service, Underwriting, Public Speaking, Workers Compensation, Leadership, Commercial Insurance, Commercial Lines, Brokers, Liability, Account Management, Management, Sales Presentations, Marketing, New Business Development, General Insurance, Casualty, Errors & Omissions, Risk Management, Small Business, Health Insurance, Disability Insurance, Umbrella Insurance, D&O, Life Insurance, Automotive Aftermarket, Employment Practices..., Customer Retention, Employee Benefits, Mediation
Education
Illinois State University 2005 — 2007
M.S., Communication
Illinois State University 2003 — 2005
B.S., Communication
Liberty Mutual Insurance December 2006 - Present
hhgregg July 2003 - December 2006
Affina 1978 - 2002
Education
Argosy University 1974 — 1978
Nursing Degree
AFFINA July 1999 - Present
AFFINA 2008 - 2008
AFFINA January 2005 - 2007
AFFINA July 1999 - January 2004
Education
Concordia University 2002 — 2004
Gongos March 2014 - Present
Gongos Research 2004 - March 2014
AFFINA 1994 - 2002
Market Opinion Research (Now MOR Pace) May 1980 - July 1986
Skills
Quantitative Research, Market Research, Customer Insight, Marketing Research, Focus Groups, Consumer Behaviour, Qualitative Research, Questionnaire Design, Marketing, Online Research, Analysis, SPSS, Primary Research, Ethnography, Survey Design
Education
College for Creative Studies 1977 — 1982
Bachelor of Fine Art, Painting
Proctor Place April 2015 - Present
Wilber Lane Law Firm August 2012 - April 2015
AFFINA September 1997 - March 2011
Skills
Human Resources, Employee Relations, HR Project Management, Program Management, Employee Engagement, Call Centers, Training, HR Policies, Performance Management, Benefits Administration, Employee Training, HRIS, Interviews, Onboarding, Process Improvement, Recruiting, Succession Planning, Talent Management
Education
Eastern Illinois University
Bachelor of Science, Business Management, Human Resources
TeamCentric Technologies September 2011 - Present
RotoMetrics August 2009 - September 2011
Duncan Massey Inc. January 2008 - August 2009
MasterCard August 2004 - January 2008
AFFINA 2000 - 2004
affina 1993 - 2004
Skills
Java, Cloud Computing, XML, SQL, JavaScript, Apex Programming, xpages, Piano Playing, Singing, Lotus Notes, Lotus Domino
Education
University of Phoenix 2002 — 2006
Bachelors of Science, IT
Bradley University
Hewlett-Packard October 2013 - Present
Hewlett-Packard March 2010 - September 2013
Hewlett-Packard February 2007 - October 2008
Hewlett-Packard June 2004 - February 2007
AFFINA February 1999 - June 2004
Afni 1998 - 1999
Skills
Service Delivery, PMO, Project Portfolio..., ITIL, Program Management, Change Management, IT Service Management, PMP, Disaster Recovery, Project Delivery, IT Management, Enterprise Software, Service Desk, Vendor Management, IT Operations, Risk Management, Resource Management, Integration, Process Improvement, IT Strategy, Outsourcing, Service Management, IT Outsourcing, Incident Management, Sla, Enterprise Architecture, Data Center, Business Process..., MS Project, Business Analysis, Business Process, Requirements Analysis, HP, SDLC, System Deployment, Transition Management, Software Documentation, Security, Configuration Management, Cloud Computing, Software Project..., Offshoring, Professional Services, Release Management, Information Technology, SharePoint, Governance, Infrastructure, SLA, Management
Education
Illinois Central College
Dish Network August 2010 - June 2012
DHL Global Forwarding June 2007 - August 2008
AFFINA January 2007 - June 2007
Illinois Prevention Community Planning Group March 2005 - December 2006
Skills
Process Improvement, Materials Management, Customer Service, Inventory Management, Project Planning, Project Management, Strategic Planning, Employee Relations, Budget, Leadership Development, Vendor Management, Access, Account Management, Program Management, Outlook, Sales, Negotiation, Change Management, Customer Satisfaction, Logistics, System Administration, Budgets, Training, Analysis
Education
Metropolitan State University of Denver 2012 — 2014
Management, B.S., Business Administration, Management and Operations
Illinois Central College 2007 — 2011
International Business / Supply Chain Logistics
AFFINA June 2005 - Present
Education
Greenville College 1999 — 2002
Illinois Central College September 2007 - Present
Dimension Research August 2003 - December 2006
AFFINA November 2000 - December 2003
Norrell Services March 2000 - November 2000
Hertiage Manor November 1994 - April 1997
Proctor Hospital October 1989 - April 1994
OSF Saint Francis Medical Center August 1982 - April 1989
OSF Medical Center 1982 - 1989
Education
Illinois Central College 2003 — 2007
Associate in Applied Sciences, Office Occupations
Graham Hospital February 2005 - Present
AFFINA June 2001 - February 2005
AFFINA June 1999 - June 2001
Skills
Healthcare, Data Analysis, Microsoft Excel, Healthcare Management, Hospitals, Microsoft Office, Customer Service, PowerPoint, Revenue Cycle
Education
Kaplan University 2008 — 2010
Master of Business Administration (M.B.A.)
Illinois College 1997 — 1999
Bachelor's degree, Accounting and Finance
Spoon River College 1995 — 1997
Associate's degree
New College of Florida December 2012 - Present
New College of Florida March 2010 - December 2012
New College of Florida July 2003 - March 2010
AFFINA August 2001 - May 2003
AFFINA February 2001 - August 2001
USF Holland Inc. June 1995 - October 1997
Prince Corporation January 1993 - June 1994
Skills
Databases, Oracle, Unix, SQL, Microsoft SQL Server, PL/SQL, Requirements Analysis, Business Analysis, Testing, Data Analysis, Business Intelligence, Project Management, Microsoft Office, Programming, SDLC, ETL, Higher Education, Microsoft Excel, ERP, Toad, Program Management, Data Warehousing
Education
Davenport University 1991 — 1995
BBA, Computer Information Systems
MultiAd April 2014 - Present
Courier Publishing Co. October 2013 - April 2014
MultiAd 2008 - October 2013
MultiAd 2006 - 2008
MultiAd 2005 - 2006
MultiAd 2002 - 2005
Courier Publishing Co. 2001 - 2002
AFFINA 2000 - 2001
Courier Publishing Co. 1997 - 2000
Skills
Contractor Management, Project Management, Graphic Design, Graphics, Art, Photography, 3D, Adobe Creative Suite, 3D visualization, Illustrator, Mac, Commercial Photography, Photoshop, Modeling, InDesign, Creative Direction, Advertising, Illustration, Computer Graphics, Layout, Web Design, Adobe Acrobat, Image Editing, Dreamweaver, Brochures, Logo Design, Digital Illustration, Digital Photography, QuarkXPress, Mentoring, CGI
Education
Robert Morris University 2004 — 2008
BBA - Management, Management
Illinois Central College 2000 — 2002
AAS - Graphic Arts, Graphic Arts/Printing/Pre-Press
Southern Illinois University, Carbondale 1998 — 1999
Aviation Flight, Commercial Aviation/Airport Management
EPCHS 1994 — 1998
Good Energy, LP September 2012 - Present
Midwest Equipment Company March 2010 - August 2012
AFFINA February 2009 - February 2010
Hertz June 2008 - January 2009
American Red Cross May 2006 - June 2008
Enterprise Rent-A-Car July 2001 - March 2006
NACCO Materials Handling Group June 2000 - June 2001
Skills
Sales Management, Account Management, Sales, Customer Service, Contract Negotiation, Negotiation, New Business Development, Sales Force Development, B2B, Budgets, Strategic Planning, Sales Presentations, Marketing Strategy, Training, Team Building, Selling
Education
Eastern Illinois University 1996 — 2000
BA, Communications, Business Administration
TSYS June 2006 - Present
NCO Group 2004 - 2006
AFFINA 2003 - 2004
DecisionOne 1998 - 2001
Skills
Salesforce.com, Credit Cards, Account Management, Sales Process, CRM, Call Centers, Payments, New Business Development, Selling, Direct Sales, Solution Selling, Sales, Strategic Planning, Business Development, Customer Service, Sales Management, Vendor Management, Contract Negotiation, Lead Generation, Strategy, Leadership
Education
Georgia State University
M.S., Management-Human Resources
The University of Georgia
B.A., Speech Communications
Quest Diagnostics May 2014 - Present
Quest Diagnostics March 2012 - May 2014
Elmhurst College August 2011 - May 2013
Concentra Inc December 2007 - September 2010
Verizon Wireless June 2007 - December 2007
Alltel Communication January 2007 - March 2007
AFFINA May 2006 - December 2006
Sun Orthodontic Center February 2006 - May 2006
Sun Orthodontic Center February 2006 - May 2006
Skills
Team Leadership, Training, Management, Quality Assurance, Teamwork, Healthcare Management, Human Resources, Customer Service
Education
Elmhurst College 2011 — 2013
Bachelor's Degree, Business Administration and Management, General, Cum Laude
Career Centers of Texas-El Paso
Diploma, Dental Assistant program
College of DuPage
Business Administration and Management, General
RFL April 2011 - Present
AFFINA October 2010 - April 2011
Peoria Next Innovation Center / Bradley University June 2009 - August 2009
Skills
Call Centers, Customer Service
Education
Bradley University 2008 — 2010
BS, Economics and Business Management & Administration
Inca Digital Printers July 2013 - Present
Rosemont Health and Fitness January 1998 - Present
Iron Mountain May 2003 - June 2010
MTL Insurance Company August 1997 - September 2002
Allstate Insurance/The Choice for Staffing January 1997 - August 1997
TCI Communications Inc January 1996 - February 1997
AFFINA August 1993 - August 1995
Ruppman Marketing August 1993 - August 1995
Skills
Problem Solving, Salesforce.com, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Data Entry, Customer Service, Sales Support Tools, Switchboard Operator, Records Management, Receptionist Duties, Account Management, PowerPoint, Dispatching, Call Center, Troubleshooting, Peer Mediation, Call Centers, Process Scheduler
Education
Illinois Central College 1986 — 1989
Associates, Theatre / Business
Lowpoint-Washburn High School 1983 — 1987
High School Diploma
Caterpillar Inc. January 2015 - Present
OSF HealthCare September 2007 - January 2015
Keane 2000 - 2007
Whittman-Hart / marchFIRST 1999 - 2000
AFFINA 1996 - 1999
Skills
Program Management, Software Development, Healthcare Information..., MS Project, Process Improvement, PMP, Business Analysis, Visio, Project Management, Software Documentation, HIPAA, Software Project..., Change Management, Epic Systems, Healthcare, Business Process..., EMR, Strategic Planning, Vendor Management, Six Sigma, Quality Assurance, Consulting, SharePoint
Education
Midstate 2010 — 2013
Bachelor of Business Administration (B.B.A.), 3.8
Illinois Central College
Associates, Business Management and Supervision
Casey's General Stores January 2012 - Present
AFFINA September 2008 - January 2010
Skills
SAP Data Services, Inventory Control, Inventory Management, Customer Service, Customer Retention, Customer Satisfaction, Retail Sales, Data Entry, Customer Service..., Retail Category...
Education
DeVry University-Illinois 2010 — 2016
Bachelor of Science (B.S.), Technical Management with a concentration of Accounting
University of Phoenix-Online 2007 — 2009
Associate of Arts (A.A.), Business
EVO Payments International July 2012 - Present
EVO Canada January 2011 - July 2012
EVO Canada October 2009 - January 2011
Sitel October 2008 - October 2009
Sitel March 2005 - October 2008
AFFINA August 2004 - February 2005
Skills
Sales Management, Team Leadership, Call Center, Project Management, New Business Development, Payment Card Processing, Electronic Payments, Payments, Account Management, Business Strategy, E-commerce, Management, Team Building, Credit Cards, Vendor Management, Mobile Payments, Call Centers, Debit Cards, E-payments, Merchant Services, Customer Satisfaction, Payment Systems, Payment Gateways, Relationship Management, Acquiring
Education
Concordia University 2003 — 2005
Walt Disney World - Global Business Technology April 2000 - Present
Walt Disney World - Disney Reservation Center April 2000 - Present
Walt Disney World - Disney Reservation Center April 2000 - Present
Walt Disney World April 2000 - Present
AFFINA January 1997 - April 2000
Peoria Park District - John C. Proctor Recreation Center January 1992 - January 1997
Peoria Park District - John C Proctor Recreation Center January 1992 - January 1997
Skills
Kepner-Tregoe, Project Management, Team Management, ITIL v3 Foundations..., Linux, Unix, SoapUI, Disaster Recovery, Business Objects, Agile Methodologies, Microsoft SQL Server, Oracle, Windows Server, HTML, Scripting, XML, SAP, Windows 7, Visio, Microsoft Office, Microsoft Word, Microsoft Excel
Education
Illinois Central College 1992 — 1994
Associate Degree, Robotics Numerical Control and N.C. Servicing
Caterpillar Inc. August 2004 - February 2009
Affina September 2001 - August 2004
TransTechnology Electronics August 1994 - August 2001
Education
Illinois Central College 2009 — 2011
C & K Consulting February 1993 - Present
AFFINA 1999 - 2006
Education
Dawson College 1982 — 1988
Geiger May 2011 - Present
Toshiba August 2008 - May 2011
Toshiba August 2008 - April 2011
Geiger 2011 - 2011
AFFINA August 2004 - August 2008
Pizza Hut of Southern Wisconsin 1996 - 2000
Skills
Process Improvement, Customer Service, Management, Call Center, Leadership, Team Building, Customer Satisfaction, Microsoft Office, Sales, Training, Continuous Improvement, Account Management, Operations Management, Call Centers, Troubleshooting, Manufacturing
Education
Dodgeville High School 1991 — 1993
Nevada High School 1989 — 1990
Illinois Central College
Real Estate, Business
Children's Home of Illinois August 2012 - Present
Owen Nursery February 2012 - May 2012
Hot Topic Inc August 2005 - May 2011
Illinois State University August 2007 - January 2009
AFFINA April 2003 - July 2004
CDSC Video Productions September 2002 - March 2003
Afni May 2001 - July 2002
Skills
Customer Service, Troubleshooting, Microsoft Office, Computer Hardware, Windows 7, Technical Support, Mac OS X, Windows, Microsoft Excel, Access, Outlook
Education
Illinois State University 2004 — 2009
BS, Technology
Illinois Central College 2000 — 2003
AA, Radio and Television Production
Neovia Logistics August 2012 - Present
Caterpillar Logistics Inc. May 2007 - July 2012
Principal Financial Group September 2003 - May 2007
Levi Ray & Shoup, Inc May 2000 - January 2003
Advanced Technology Services October 1999 - May 2000
AFFINA March 1992 - December 1999
Caterpillar Inc. May 1990 - January 1992
Skills
COBOL, SQL, HTML, XML, Java, JSP, Visual Basic, .NET, IBM Rational, Crystal Reports, Business Object, Transportation..., Warehouse Management, Group Insurance, Call Center Development, Web Applications, WebSphere Application..., WSAD, Microsoft Office, SQL DB2, Oracle SQL Developer, Microsoft SQL Server, Oracle, Testing
Education
Simpson College 2006 — 2007
Computer Science
Bradley University 1989 — 1990
Traditional Computer Science
Spoon River College 1987 — 1989
Associate's degree, Data Processing
AFFINA June 2011 - Present
AFFINA May 2009 - September 2011
Caterpillar Inc. September 2010 - June 2011
Skills
Data Entry
Education
Illinois Central College 2009 — 2013
Current Student, Elementary Education
Peoria Alternative High School 2005 — 2008
High School Diploma, General Education
SMAART Medical Systems, Inc. September 2013 - Present
Applebee's December 2012 - September 2013
Nordstrom Rack August 2011 - August 2012
AFFINA June 2008 - December 2010
Par-A-Dice Hotel and Casino May 2004 - June 2008
Skills
Customer Service, Retail, Sales, Inventory Management, Customer Satisfaction, Time Management, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Cashiering, Outlook, Data Entry, Leadership, Social Media
Education
Advanced X-Ray Training Institute 2013 — 2013
Certificate, X-Ray Technician
Illinois Central College 2004 — 2010
Associates in Applied Sciences, Field of Crime Scene Technology
Walmart September 2009 - April 2010
AFFINA September 2007 - September 2008
Skills
Microsoft Excel, Microsoft Word, QuickBooks, Customer Service, PowerPoint, Customer Satisfaction
Education
Illinois Central College 2006 — 2013
Foxx's Sub Shoppe June 2013 - January 2014
Convergys December 2012 - April 2013
Fort Sill National Bank 2011 - 2012
Showplace 14 April 2007 - July 2008
Affina February 2007 - April 2007
Walmart June 2006 - September 2006
Wendy's International April 2003 - March 2006
Skills
Microsoft Office, Computers, Customer Service..., Retail Banking, Retail Sales, Cash Handling Experience, Call Center, Call Centers
Education
Austin Peay State University 2013 — 2018
Bachelor's Degree, Finance, General
East Peoria Community High School 2001 — 2004
High School Diploma, General Studies
Volkswagen Credit INC October 2012 - Present
Affina 2009 - 2012
Motorola 2005 - 2009
Skills
Oracle, Unix, Shell Scripting, Linux, Unix Shell Scripting, Solaris, C, ClearCase, Perl, C++, Java, TCP/IP, Android, GSM, Windows
Education
DePaul University
Master, Computer Science
Pearl Insurance October 2008 - Present
AFFINA December 1985 - October 2008
Skills
Insurance, Commercial Insurance, Risk Management, Professional Liability, Legal Liability, Property & Casualty..., Underwriting, Workers Compensation, General Insurance, Process Improvement, Brokers, Account Management, Liability, Team Building, Call Centers
Education
Illinois Central College
Business Administration and Management, General
Eureka College September 2009 - Present
Affina August 2008 - July 2009
Skills
Administration, Data Entry, Management, Facilities Management, Scheduling, Administrative..., Purchasing, Event Planning, Research, Customer Service, Finance, Time Management, Microsoft Office, Teamwork, Invoicing
Education
Eureka College 2004 — 2008
Bachelor's Degree, Business Administration and Management, General