Agero, Inc.
Industry: Company
DescriptionFounded: 1972 Subsidiaries: SwoopMe, Inc., Agero Administrative Service Corp., Parent organization: The Cross Country Group, LLC
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Agero, Inc. Employees
Agero, Inc. August 2014 - Present
The Wine Group June 2013 - September 2013
Reebok March 2011 - July 2012
Hubble Innovations July 2009 - March 2011
DDB September 2007 - June 2009
Skills
Marketing Strategy, Customer Insight, Integrated Marketing, Marketing Research, Competitive Analysis, Analytics, Brand Management, Strategy, Market Research
Education
Northwestern University - Kellogg School of Management 2012 — 2014
Master of Business Administration (MBA), Marketing, Finance
Ludwig-Maximilians Universität München 2006 — 2007
Business Administration
Boston College 2002 — 2006
B.A., Economics, German
University of Oxford 2004 — 2005
Economics, German
The Hotchkiss School 1998 — 2002
Fidelity Investments June 2015 - Present
Bryant University September 2014 - May 2015
Fidelity Investments June 2014 - August 2014
Bryant University September 2013 - May 2014
Agero, Inc. May 2013 - August 2013
Bryant University September 2012 - May 2013
Northeast Arc June 2012 - August 2012
Skills
Statistics, Teamwork, Financial Analysis, Microsoft Excel, Microsoft Word, Oracle Business..., Essbase, PowerPoint, Equity Valuation, FactSet, Time Management, Social Media, Listener, Team Leadership, Ebay Sales, Writing, Prophix, Brio Explorer, Organization, Building Relationships, SAS Base, SAS Programming, SAS Enterprise Miner, SAS Enterprise Guide, Microsoft Office, Customer Service, Leadership, Accounting, Public Speaking
Education
Bryant University 2011 — 2015
Bachelor’s Degree, Business Administration; Finance & Applied Statistics, Graduated
Symantec October 2013 - Present
MetraTech Corp August 2012 - October 2013
Agero, Inc. November 2011 - May 2012
AppLabs August 2007 - October 2011
FM Global 2009 - 2011
Skills
Test Automation, Quality Center, QTP, C#, Python, VBScript, Flask, Selenium, Shell Scripting, XML, HTML, SQL, MySQL, CSS, Automation, Agile Methodologies, HP QTP, HP Quality Center, SDLC, Testing
Education
Jawaharlal Nehru Technological University 2004 — 2007
B.Tech, Electronics and Communication Engineering
Agero, Inc. October 2013 - Present
Dovie Pearson Photography October 2012 - Present
DataSource Mobility March 2011 - October 2012
US Army September 1999 - August 2008
Robert Half Technology 2006 - 2008
Skills
Computer Hardware, Customer Relations, Customer Service, Problem Solving, Troubleshooting, Customer Satisfaction, PowerPoint, Microsoft Word, Microsoft Excel, Technical Writing, Social Media Marketing
Education
Austin Peay State University 2010 — 2013
BA, Business Management
ERS Consulting-Automotive April 2014 - Present
Agero, Inc. March 2014 - May 2015
TeleTech January 2014 - April 2014
LiveOps March 2010 - October 2013
LiveOps March 2010 - October 2013
Coach-Net August 2000 - March 2010
Coach-Net August 2000 - March 2010
Coach-Net August 2000 - March 2010
Skills
Call Center, Process Improvement, Customer Experience, Team Building, Customer Satisfaction, Customer Service, Account Management, Call Centers, CRM, Team Management, Salesforce.com, Strategic Planning, Microsoft Office, Sales, Workforce Management, Microsoft Excel, Leadership, Training, Operations Management, Telecommunications, Team Leadership, Cross-functional Team..., Program Management
Education
El Camino College
Business/Commerce, General
Agero, Inc. April 2014 - June 2015
J.A.M. Promotions Music Label June 2009 - May 2014
Agero, Inc. December 2012 - April 2014
Orion Technology August 2007 - May 2012
Certive Home Health December 2006 - July 2007
U.S. Army May 2000 - April 2005
U.S. Army July 2001 - November 2002
Skills
Project Management, Project Development, Marketing and Sales, Appointment Scheduling, Report Presentation, Customer Relations, Customer Service, Quality Assurance, Professional Networking, Administration, Databases, Data Entry, Social Networking, Social Media, Microsoft Office, Organizational..., Leadership Development, Budgeting, Military, Public Speaking, Coaching, Supervisory Skills, Scheduling, Team Building, Problem Solving, PowerPoint, Word, Strategic Planning, Excel, Documentation, Team Leadership, Employee Relations, Government, Time Management, Policy, Promotions, Marketing Strategy, Budgets, Microsoft Word, Interviews, Human Resources, System Administration, Operations Management, Event Planning, Call Centers, Program Management, Microsoft Excel, Software Documentation
Education
Bethel University McKenzie TN 2012 — 2014
Master of Business Administration (MBA)
Bethel University 2009 — 2011
B.B.S., Business Management
Austin Peay State University 2005 — 2007
B.B.A, Business Administration
Osbourn High 1994 — 1998
High School Diploma
AGERO
Leadership Development
Goji August 2014 - Present
Next Step Living, Inc April 2011 - August 2014
BostonCoach August 2006 - April 2011
USM February 2006 - July 2006
Agero, Inc. December 1991 - February 2006
Skills
Process Improvement, Vendor Management, Change Management, Operations Management, CRM, Quality Assurance, Call Center, Management, Customer Satisfaction, Project Management, Budgets, Training, Project Planning, Strategic Planning, Performance Management, Leadership, Analysis, Business Development, Event Management, Cross-functional Team..., Team Leadership, Six Sigma, Team Building, Customer Service, Negotiation, Sales, Recruiting, Start-ups, Call Centers, Business Strategy, New Business Development, Product Management, Inventory Management, Account Management, Entrepreneurship, Program Management, Customer Experience, Strategy, Executive Management
Education
Emmanuel College
MSM, Leadership
Villanova University 2005 — 2005
Green Belt Certificate, Six Sigma
Newbury College 1997 — 1999
BS, International Business
Agero, Inc. January 2011 - October 2011
Office Depot June 2008 - December 2010
Skills
Venipuncture, Vital Signs, Quality Patient Care, Capillary Puncture, EKG, Bloodborne Pathogens...
Education
Genesis Career College 2012 — 2013
Medical/Clinical Assistant
Art Institute of Pittsburgh
Digital Arts
Agero, Inc. October 2012 - Present
Austin Peay State University August 2007 - December 2008
Jenkins & Wynne August 2003 - September 2007
Education
Austin Peay State University 2007 — 2008
Master of Arts (M.A.), Communication and Media Studies
Austin Peay State University 2003 — 2008
Bachelor of Science (BS), English Language and Literature, General
White Castle April 2015 - Present
AAA Auto Club South April 2015 - July 2015
Agero, Inc. May 2014 - January 2015
Taco Bell December 2011 - May 2014
Austin Peay State University September 2010 - May 2011
Skills
Data Entry, Customer Service, Food Service, Telephone Skills, Cashiering, Time Management, POS, Management, Cash Register, Phone Etiquette, Friendly Personality, Cash Handling Experience, Food Preparation, Retail Sales, Group Work, Employee Training, Inventory Control, Restaurants, Facebook, Process Scheduler, Inventory Management, Clerical Skills, Hiring, People Skills, Profit, Loss Prevention, ServSafe, Social Networking, Merchandising, Teamwork, Filing, Retail, Critical Thinking, Hospitality, Customer Satisfaction, Inventory, Bartending, General Insurance, Call Centers, Call Routing, Human Resources, Team Building, Leadership, Social Media, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Event Planning, Public Speaking
Education
Austin Peay State University 2010 — 2014
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Google November 2014 - Present
Grit Matters July 2014 - October 2014
Agero, Inc. November 2011 - July 2014
Winter Wyman July 2010 - November 2011
TEKsystems July 2007 - June 2010
Starbucks Coffee Company March 1998 - July 2007
Skills
Account Management, Performance Reporting, Cognos, Microsoft Dynamics, Customer Service, Customer Experience, Salesforce.com, Microsoft Excel, Talent Acquisition, Applicant Tracking..., Recruiting, Cold Calling, Technical Recruiting, Problem Solving
Education
Cathedral high school
Holyoke Community College
Liberal Arts
Brookdale Senior Living April 2015 - Present
Apria Healthcare February 2014 - April 2015
Agero, Inc. September 2012 - February 2014
Convergys July 2012 - September 2012
Convergys May 2011 - July 2012
Convergys November 2011 - December 2011
Convergys January 2011 - May 2011
Convergys January 2010 - May 2011
Convergys November 2009 - January 2010
Convergys June 2006 - November 2009
Skills
Coaching, Presentation Development, Media Relations, Social Media, Problem Solving, Microsoft Office, Corporate Communications, Oral Communications, Writing, SharePoint, Fast Learner, Marketing Communications, Team Leadership, Program Management, People Skills, Team Motivator, Creative Problem Solving, Windows, Customer Service, Customer Satisfaction, Customer Focus, Managing Employees, Goal Oriented, Management, Teamwork, Time Management, Strategic Planning, Leadership, Human Resources, Policy, Strategy, Software Documentation, Employee Relations, Training, Account Management, Interviews, Call Centers, Recruiting, Staff Development, Operations Management, PowerPoint, Administration, Leadership Development, Organizational..., Payroll, Performance Management, Process Improvement, Sales, Hiring, CRM
Education
Bethel College (TN) 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Austin Peay State University 2006 — 2011
B.S. of Communications, Corporate Communications
MCHS 2002 — 2006
High School Diploma
Advantage xPO April 2015 - Present
Wells Fargo November 2014 - February 2015
Clifton Larson Allen January 2014 - April 2014
CLIFTON LARSON ALLEN January 2014 - April 2014
Agero, Inc. March 2013 - December 2013
Army National Guard 2006 - 2007
Skills
Access, Finance, Payroll, Auditing, Accounting, Management, Time Management, Employee Benefits, Office Administration, Customer Service, Income Tax, Call Centers, Communication, Veterans Benefits, Corporate Tax, Outsourcing, Anti Money Laundering, Financial Analysis, Strategic Analytics
Education
Saint Leo University 2011 — 2013
Bachelor of Business Administration (BBA), Accounting and Business/Management
City University of New York-Baruch College 2007 — 2008
Stuyvesant HS
Agero, Inc. November 2014 - Present
Agero, Inc. May 2013 - November 2014
Agero, Inc. September 2011 - May 2013
Agero, Inc. November 2008 - September 2011
Agero, Inc. April 2005 - November 2008
Agero, Inc. January 2004 - April 2005
Agero, Inc. September 2001 - January 2004
Skills
Highly Analytical, Process Improvement, People Management, Customer Experience, Service Delivery, Critical Thinking, Strategic Planning, Management, Customer Satisfaction, Analytical Skills, Customer Service, Leadership, Cross-functional Team..., CRM, Vendor Management, Call Centers, Customer Retention
Education
Berklee College of Music 1997 — 2001
B.M., Production and Engineering
The Golden Morning Show WJZM 1400AM July 2014 - Present
Agero, Inc. November 2012 - August 2014
Convergys January 2007 - January 2012
Skills
New Business Development, Broadcast
Education
Bethel University 2008 — 2009
Master of Business Administration (M.B.A.), Business Administration and Management, General
State University of New York at New Paltz 1992 — 1994
Bachelor of Arts (B.A.), Sociology
Hein & Associates January 2015 - Present
TravisWolff Independent Advisors & Accountants January 2011 - January 2015
Agero, Inc. June 2008 - November 2010
Carrollton-Farmers Branch ISD January 2007 - May 2008
Brookhaven College August 2006 - May 2008
Skills
Accounting, Tax Preparation, QuickBooks, Tax, Customer Service, Time Management, Training, Tax Research, Income Tax, Corporate Tax, Partnership Taxation, Account Reconciliation, Microsoft Excel
Education
The University of Texas at Arlington 2008 — 2010
Bachelor of Science, Accounting
Brookhaven Community College 2005 — 2007
Associates of Science, Business
Agero, Inc. October 2014 - Present
Rialto Center for the Arts at Georgia State University October 2013 - May 2014
Gap Inc./Old Navy May 2013 - August 2013
Rialto Center for the Arts at Georgia State University August 2012 - May 2013
Wet Seal, Inc March 2011 - August 2012
Skills
PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, Public Speaking, Teamwork, Time Management, Marketing, Sales
Education
Georgia State University 2010 — 2014
Bachelor's degree, Biology/Biological Sciences, General
Georgia State University 2010 — 2014
Bachelor of Science (B.S.), Biology, General
Agero, Inc. March 2014 - Present
Noble Systems 2011 - August 2012
PROMETHEAN INC September 2009 - May 2011
Niles Bolton Associates September 2006 - March 2009
Body Training Systems 2004 - 2006
Skills
Benefits Administration, Accounts Payable, Microsoft Excel, Microsoft Word, Microsoft Office, Accounts Receivable, Payroll, Invoicing, Accounting, Account Reconciliation, Account Management, Leadership, Bank Reconciliation, Human Resources, Training, Salesforce.com, Customer Service, Auditing, Employee Benefits, Time Management, Journal Entries, Financial Reporting, Event Planning, Employee Relations, Expenses, Vendor Management, Office Management, Cold Calling, ADP Payroll, PowerPoint, Project Planning, Employee Training, Onboarding, HR Policies, New Hire Orientations, Retail, Data Entry
Education
Georgia Southern University 1999 — 2004
Bachelor of Science, Criminal Justice and Psychology
CMI
Agero, Inc. November 2014 - Present
U.S. Security Associates December 2011 - Present
AstraZeneca December 2011 - November 2014
Market Basket September 2007 - September 2011
Worcester District Court House, District Probation Department February 2011 - May 2011
A&R Landscaping September 2004 - September 2005
Skills
Security, Enforcement, Private Investigations, Surveillance, Security Operations, Tactics, Physical Security, Security Management, Risk Assessment, First Aid, Crisis Management, Emergency Management, Security Clearance, Leadership, Operational Planning, Training, Computer Security, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Time Management, Criminal Justice, Firearms, Social Media, Management, CPR Certified, Data Entry, Team Building, Corporate Security, Supervisory Skills, Event Planning, Investigation, Public Safety, Security Training, Police, Teamwork, Protection, Patrol
Education
Anna Maria College 2007 — 2011
Bachelors degree, Criminal Justice
Peabody Veterans Memorial High School 2004 — 2007
Diploma, General Studies, 3.0
BNSF Railway August 2013 - Present
Agero, Inc. August 2006 - Present
Transplace August 2004 - August 2006
i2 Technologies January 2000 - October 2002
Skills
Web Services, Java Enterprise Edition, Terracotta, soapui, hudson, Maven2, Glassfish, Oracle SQL, junit, JProfiler, EJB, JavaScript, RMI-IIOP, Spring, Java, Agile Methodologies, SQL, JSP, SDLC, Integration, Struts, Software Development, SOA, Web Applications, XML, Software Project..., CSS, Hibernate, Unix, Testing
Education
Texas Tech University 1998 — 2000
Master of Science (MS), Computer Software Engineering
Florida Atlantic University 1996 — 1998
Master of Science (MS), Electrical and Electronics Engineering
Chinese Culture University 1988 — 1991
Bachelor's degree, Electrical and Electronics Engineering, 3.8
Agero, Inc. April 2014 - Present
DTI August 2008 - April 2014
Pearson North America August 2012 - January 2013
UNICCO Service Company June 2005 - September 2008
Skills
Customer Service, Microsoft Office, Outlook, Microsoft Word, Microsoft Excel, Access, Records Management, Management, PeopleSoft, Process Scheduler, Vendor Management, Administrative..., Leadership, Networking, Windows, Customer Retention, Project Management, Public Speaking, Process Improvement, Teamwork, AutoCAD, Centerstone, Team Leadership, Analysis, Time Management
Education
Wentworth Institute of Technology 2008 — 2013
Facilities Management, Facilities Planning and Management
Bunker Hill Community College 2003 — 2008
Associate's degree, General Studies
Agero, Inc. July 2012 - Present
National Creditors Connection Inc. August 2009 - July 2012
ACC Consumer Finance June 2005 - August 2009
Triad Financial June 2003 - January 2004
HSBC 1998 - 2003
First Bank June 1995 - July 1998
National City Bank 1991 - 1995
Skills
Strategic Planning, Product Development, Loans, B2B services, Sales, Business Process..., Leadership, Sales Management, Mortgage Lending, B2B, Business Development, Executive Management, New Business Development, Finance, Customer Satisfaction, Credit, Coaching, Sales Operations, Customer Service, Sales Process, Marketing, Strategy, Banking, Management, Account Management, Team Building, Negotiation, Cross-functional Team..., Competitive Analysis, Business Planning, Training, Insurance, Marketing Strategy, Call Centers, CRM, Recruiting, Operations Management, Process Improvement, Risk Management, Project Planning, Vendor Management, Contract Negotiation, Strategic Partnerships, Direct Sales, Loan Origination, Financial Services, Relationship Management, Cold Calling, Customer Retention, Forecasting
Education
Southern Illinois University, Edwardsville 1993 — 1995
Master of Business Administration (M.B.A.)
Eastern Illinois University 1984 — 1988
Bachelor's Degree
ZoomInfo January 2014 - Present
ZoomInfo January 2013 - December 2013
Zoom Information March 2011 - December 2012
Agero, Inc. January 2009 - March 2011
Agero, Inc. June 2006 - January 2009
Raising Canes LLC 2002 - 2006
Skills
Lead Generation, Salesforce.com, Cold Calling, Sales Process, B2B, SaaS, Account Management, Direct Sales, Email Marketing, Sales Operations, Direct Marketing, CRM, Sales Management, New Business Development, SEM, Sales Presentations, Sales, Customer Retention, Entrepreneurship, Strategic Partnerships, Solution Selling, Enterprise Software, Business Development, Demand Generation, Product Marketing, Selling, Competitive Analysis, Professional Services, Analytics
Education
Hartwick College 1998 — 2002
BA, Business Management
Geotab June 2013 - Present
TeleNav February 2011 - May 2013
Accenture 2010 - 2011
Airbiquity 2008 - 2009
Agero, Inc. 2008 - 2008
SkyTel 2007 - 2007
Axonn, LLC/GlobalStar 2006 - 2007
GE Transportation 2005 - 2006
Nexiq Technologies (A Snapon Company) 2000 - 2005
Qualcomm 1995 - 2000
Skills
Product Management, Marketing Strategy, New Business Development, Fleet Management, Cross-functional Team..., Asset Tracking, Telematics, Wireless, Location Based Services, Product Marketing, Product Development, Product Strategy, Strategic Partnerships, Competitive Analysis, Strategic Planning, Business Strategy, Vendor Relations, Team Leadership, Team Building, Product Launch, Strategy Development, Customer Relations, Marketing Management, Mobile, Customer Satisfaction, Business Planning, Market Analysis, Insurance, Automotive, Six Sigma, Business Management, Solution Selling, Business Intelligence, Transportation, Mobile Resource..., Customer Service, Mobile Devices, Strategy, Management, Go-to-market Strategy, B2B, M2M, Start-ups, Sales, Business Development, CRM, Enterprise Software, Integration, Channel Partners, Selling
Education
Bentley College - Elkin B. McCallum Graduate School of Business 1983 — 1985
MBA, Computer Science Concentration
University of Massachusetts, Amherst 1979 — 1982
BA, Marketing
United Healthcare at TeleTech August 2015 - Present
TeleTech February 2015 - April 2015
AGERO, Inc. January 2013 - April 2014
AFEES - BK Express March 2012 - January 2013
Marshall Gerstein & Borun LLP June 2002 - June 2009
Skills
Westlaw, Litigation, Transcription, Administrative Support, Microsoft Office, Word, Excel, PowerPoint, Outlook, Real Estate, Medical Terminology, General Office Duties, Office Equipment, Telephone Skills, Customer Relations, Scheduling, Fax, Documentation, English, Teamwork, Editing, Billing, Healthcare, Writing, Customer Service, Administrative..., Process Scheduler, Office Management, Trademarks, Intellectual Property, Invoicing, Microsoft Excel, Microsoft Word, Prosecution, Software Documentation, Patent Prosecution
Education
Bryan University 2015 — 2017
Associate of Arts and Sciences (AAS)
Career Step 2011 — 2012
Certification, Medical Transcription and Editing
THC (Tennessee Health Careers) 2011 — 2011
Certificate of Completion, Certified Nursing Assistant, 4.0
AT&T April 2014 - Present
Perficient April 2013 - March 2014
Virtusa December 2012 - March 2013
Sabre Holdings August 2012 - November 2012
Insight February 2012 - July 2012
Agero, Inc. June 2008 - March 2012
Acquity Group 2012 - 2012
Concentra Solutions February 2008 - May 2008
Hewlett Packard April 2006 - February 2008
HCL Technologies April 2004 - April 2006
Skills
Agile Methodologies, Spring, Java Enterprise Edition, Hibernate, SOA, CQ5, REST, XML, JSP, JDBC, Software Development, Struts, JavaScript, Scrum, jQuery, Web Services, Spring Framework, Java
Education
Jawaharlal Nehru Technological University 1998 — 2002
B.Tech, Computer Science
Jawaharlal Nehru Technological University
M.Tech, Computer Science
NextGear Capital June 2014 - Present
NextGear Capital February 2012 - June 2014
Agero, Inc. October 2007 - February 2012
Extec Machinery February 2007 - October 2007
Enterprise Rent-A-Car March 1999 - February 2007
Skills
Customer Service, Sales Process, Cold Calling, New Business Development, Account Management, Customer Retention, Salesforce.com, Sales Management, Sales, Customer Satisfaction, Business Development, Automotive, Direct Sales, Sales Operations, Marketing, B2B, Profit, CRM, Lead Generation, Sales Presentations, Selling, Team Building, Market Planning, Forecasting, Competitive Analysis, Cross-functional Team...
Education
Dublin City University 1994 — 1998
Bachelor of Business Studies, Marketing
First Trade Union Bank May 2012 - May 2013
Agero, Inc. September 2011 - May 2012
PSCH, Inc. September 2009 - September 2011
Clear Channel Inc August 2007 - September 2009
Island/Def Jam Music Group September 2001 - December 2003
State Street Research September 1998 - September 2001
Universal Music Group June 1996 - June 1998
Skills
Microsoft Excel, Event Planning, Marketing, Social Media, Financial Analysis, Outlook, Access, Negotiation, Management, Sales, Microsoft Word, Advertising, Accounting, PowerPoint, Program Management, Leadership
Education
Bentley University
Bachelor of Science, Finance
Church Farm School (High School)
Agero, Inc. March 2014 - Present
CP Home Improvements June 2006 - Present
Clean Harbors September 2012 - July 2013
Lowe's February 2011 - September 2012
CVS Caremark Corporation May 1982 - November 2010
Skills
Direct Sourcing, Project Planning, Project Implementation, Employee Relations, Employment Law, Employer Branding, Employee Management, Talent Acquisition, Talent Selection, Talent Assessment, Profit & Loss Management, Staff Training, Contract Management, Statistics, Budget Management, Sourcing, Talent Management, Recruiting, Vendor Management, Income Statement, Human Resources, Budgets, Strategy, Performance Management, Program Management, Onboarding, Leadership, Screening, Hiring, Interviews, Succession Planning, Training, Internet Recruiting, Management, New Hire Orientations, Applicant Tracking..., College Recruiting, HRIS, Temporary Placement, Workforce Planning, Technical Recruiting, Employee Engagement, P&L Management, Benefits Negotiation, Employee Benefits, PeopleSoft, Deferred Compensation, Executive Search, Job Descriptions, Staffing Services
Education
Bryant University
MBA, Public Administration
Providence College
BA, BA, Political Science, Public Administration
Bishop Hendricken High School
Maxim Integrated September 2013 - Present
Agero, Inc. 2008 - August 2013
Cisco January 2008 - December 2008
Sabre Airline Solutions July 2007 - January 2008
Alliance Data April 2006 - July 2007
Sabre Airline Solutions April 2001 - April 2006
Thor Technologies July 1999 - April 2001
Skills
Project Management, Agile Methodologies, Telecommunications, SOA, Software Development, SDLC, Java Enterprise Edition, Java, XML, Unix, Oracle, Spring, Hibernate, SQL, C#, Software Engineering, JavaScript, Testing, C, Databases, Linux, Solaris, Software Project..., Scrum, CQ5, Web Content Management, Adobe AEM, JCR, OSGi, Jackrabbit, Apache Sling
Education
Pace University 1998 — 1999
M.S., Computer Science
Bharathiar University 1989 — 1993
B.E., Mechanical Engineering
Stevens Institute of Technology
Agero, Inc. March 2012 - Present
Brookline Bank June 2008 - January 2012
Eastern Bank May 2005 - August 2007
Skills
Banking, Claims Management, Salesforce Training, Salesforce.com, QuickBase, Retail Banking, Credit Analysis, Commercial Banking, Investments, Auditing, Credit Risk, Credit, Financial Analysis, Financial Reporting, Business Analysis, Risk Management, Team Building, Microsoft Excel, Cash Management, Insurance, Microsoft Word, Microsoft Office, PowerPoint, Cross Selling
Education
Endicott College 2015 — 2016
Bachelor’s Degree, Human Resources Management and Services
Marian Court College 2014 — 2016
Bachelor's Degree, Business Administration, Management and Operations, 3.875
marblehead high school 1999 — 2003
Next Step Living August 2014 - Present
TBR Global August 2013 - August 2014
BostonCoach (a Fidelity Investments Company) January 2007 - July 2013
Agero, Inc. March 2006 - January 2007
Agero, Inc. January 2005 - March 2006
Agero, Inc. April 2002 - January 2005
Royal Bank of Scotland / Cybuy.com 2000 - 2002
Bloomberg News 1997 - 2000
Skills
Management, Business Development, Vendor Management, Strategic Partnerships, Contract Negotiation, Negotiation, Operations Management, Cross-functional Team..., Team Building, P&L Management, Logistics, Six Sigma, Logistics Management, Strategic Planning, Team Leadership, Project Management, Executive Management, People Management, Business Strategy, Strategic Leadership, Affiliate Networks, Business Process..., Analytics, Direct Sales, Sales, Salesforce.com, Partner Relationship..., Public Speaking, Transportation, Customer Presentations, Data Analysis, Presenter, Procurement, Partnerships, Supplier Management, Supplier Selection, Supplier Quality..., Provider Relations, Provider Network..., Service Provider..., Partner Management, Affiliate Relations, Supply Management, Supplier Evaluation, Operational Planning, Energy Efficiency, Sustainable Energy
Education
Villanova University 2007 — 2007
Six Sigma
Fairfield University 1995 — 1999
Bachelor's of Science
Agero, Inc. July 2014 - Present
Wayfair July 2013 - February 2014
Wayfair January 2013 - July 2013
The Children's Museum in Easton September 2011 - December 2011
Public Relations Student Society of America September 2009 - December 2011
Heritage Museums and Gardens June 2006 - August 2010
Skills
Event Planning, Public Relations, Social Media, Press Releases, Blogging, Billing, File Management, Customer Service, Microsoft Office, Computers, Flyers, Visual Media, Fundraising, Event Management, Community Outreach, Corporate Communications, Marketing, Newsletters, Email Marketing, Invoicing, Visual Arts, Social Networking
Education
Bridgewater State University 2008 — 2012
Bachelors Degree, Communication Studies
Cape Cod Community College 2006 — 2008
Bachelor of Arts (BA) in Communication Studies, Communication, General
athenahealth July 2014 - Present
Agero, Inc. January 2009 - July 2014
Skills
Process Improvement, Automotive, Customer Satisfaction, Salesforce.com, Six Sigma, Customer Service, Team Building, Project Management, Sales, Training, Microsoft Excel, CRM, Strategic Planning
Education
Endicott College 2000 — 2004
Bachelor of Arts (B.A.), General Studies
D-Y
D-Y
Takeda Pharmaceuticals October 2014 - Present
Harvard Graduate School of Education June 2014 - August 2014
Center for International Development at Harvard University February 2014 - June 2014
Harvard Law School November 2013 - February 2014
Agero, Inc. August 2012 - October 2013
Harvard University November 2012 - February 2013
Harvard University May 2012 - June 2012
Massachusetts Institute of Technology (MIT) August 2011 - April 2012
Harvard Business School August 2010 - May 2011
Harvard Business School January 2010 - June 2010
Education
Harvard University 2009 — 2015
Master’s Degree, Business Management
University of Michigan 1993 — 1996
Bachelor’s Degree, Cultural Anthropology
Plymouth Rock Assurance February 2014 - Present
Consumer United July 2013 - January 2014
Agero, Inc. October 2012 - February 2013
Plymouth Rock Assurance October 2011 - August 2012
Plymouth Rock Assurance September 2008 - October 2011
LABBB Collaborative Educational Programs September 2006 - September 2008
LABBB Collaborative Educational Programs September 2004 - September 2006
Skills
Claim, Customer Satisfaction, Management, Software Documentation, Underwriting
Education
Curry College 2001 — 2004
Bachelor's degree, Psychology
Agero, Inc. September 2014 - Present
Curata July 2012 - May 2013
Gartner 2007 - 2012
GME Medical 2005 - 2007
UPS Supply Chain Solutions 2003 - 2005
Skills
Leadership, Marketing, Demand Generation, Start-ups, Sales Process, Business Strategy, Social Media, Digital Marketing, Marketing Communications, Thought Leadership, B2B Marketing, Direct Marketing, Marketing Management, Social Media Marketing, Selling, Management Consulting, Digital Strategy, Strategic Partnerships, Online Marketing, Retail, Telecommunications, Analytics, E-commerce, Sales
Education
Emerson College 1999 — 2003
Bachelor of Science (B.S.), Integrated Marketing Communications
Winchester High School 1996 — 1999
Agero, Inc. July 2009 - Present
Harvard University September 2003 - Present
GE Sensing & Inspection Technologies August 2006 - May 2009
athenahealth, inc. August 2005 - August 2006
Bacon's Information, Inc. March 2001 - August 2005
IEC/Quisic April 1998 - March 2001
Skills
Learning Management..., E-Learning, Leadership, Instructional Design, Project Management, Web Design, Training, Instructor-led Training, Flash, Strategy, SharePoint, CSS, Web Development, Software Documentation, Leadership Development, Distance Learning, Adobe Creative Suite, SQL, Dreamweaver, Captivate, SaaS, Cross-functional Team..., Multimedia, Interaction Design, Microsoft Office, ASP, User Experience, Writing, Communication Skills, Teaching Adults, HTML scripting, JavaScript, Creative Solutions, Critical Thinking, Webinar Development, Change Management, Management, Program Management, Process Improvement, Strategic Planning, Team Building
Education
Tufts University 2010 — 2013
Master's Degree, Business Administration, Management and Operations
Harvard University Graduate School of Education 2003 — 2005
Master's Degree, Technology, Innovation, and Education
St. Cloud State University 1992 — 1997
Bachelor of Arts (BA), Business Computer Information Systems and Theatre
Agero, Inc. March 2013 - Present
Skills
API Development, OAuth, Amazon Web Services..., Agile Methodologies, Web Services, XML, .NET, Software Development, SDLC, Microsoft SQL Server, C#, SQL, Software Design Patterns, WCF, ASP.NET Web API, ASP.NET MVC, PhoneGap, PostSharp, Oracle, ASP.NET, Databases, JavaScript, Integration, Visual Studio, Cloud Computing, Web Applications, jQuery, Enterprise Software, SOA, REST, SOAP, SaaS, Software Project..., Scrum, Architecture, Management, Test Driven Development, Requirements Analysis, Java, Windows Azure, Business Analysis, Enterprise Architecture, CRM, Software Engineering
Education
Boston University Questrom School of Business 2011 — 2014
Master of Business Administration (M.B.A.), Strategy & Business Analysis / Finance, Honors
Louisiana State University
Master’s Degree, Systems Science
Element Fleet Management April 2014 - Present
Zipcar February 2013 - March 2014
Zipcar November 2011 - February 2013
Agero, Inc. July 2004 - August 2011
Skills
Customer Satisfaction, Automotive, Account Management, Operations Management, Process Improvement, Customer Retention, Team Building, New Business Development, Cross-functional Team..., Sales Management, CRM, Sales, Competitive Analysis, Sales Operations, Forecasting, Salesforce.com, Leadership, Marketing, Sales Process, B2B, Product Management, Budgets, Customer Service, Business Development, Strategy, Pricing, Start-ups, Marketing Strategy, Call Centers, Management, Program Management, Integrated Marketing, Project Planning, Analysis, Strategic Partnerships, Enterprise Software
Education
Babson College - Franklin W. Olin Graduate School of Business 1999 — 2001
MBA, Marketing
Syracuse University 1988 — 1992
Bachelor's degree, Psychology
Agero, Inc. March 2015 - Present
Mount Washington College September 2013 - May 2015
Agero, Inc. March 2014 - March 2015
Blue Cross Blue Shield of Massachusetts February 2012 - March 2014
The Revolution Group September 2011 - February 2012
Unum March 2007 - August 2011
Unum June 2005 - March 2007
Unum August 2002 - June 2005
Manpower Professional April 2002 - August 2002
Commtel January 2001 - April 2002
Skills
Security, ITIL, CISA, SQL Server, Windows, Active Directory, Windows Server, System Administration, Problem Solving, Troubleshooting, Windows 7, Network Security, Documentation, Microsoft Office, Microsoft SQL Server, Software Documentation, Process Improvement, Visio, SQL, VMware, Linux, IT Management, Computer Security, Enterprise Architecture, IT Strategy, Penetration Testing, Access, PCI DSS, Cisco Technologies, Financial Risk, Citrix, Information Security, Requirements Analysis, Systems Analysis, CISSP, Business Continuity, Cloud Computing, Network Administration, System Deployment, Databases, Risk Management, Information Technology, DLP, Servers, XP, Operating Systems, SDLC, Firewalls, VPN, Data Center
Education
SANS 2013 — 2013
SEC579 Virtualization and Private Cloud Security
SANS 2012 — 2012
MGMT514 Strategic Planning, Policy, and Leadership
Capella University 2003 — 2006
Master of Science
Excelsior College 1999 — 2002
Bachelor of Science
CDI College 1994 — 1995
Programmer Analyst
Legal Sea Foods September 2012 - Present
Agero, Inc. September 2013 - March 2014
SOsponsored January 2013 - June 2013
Riddell 2009 - 2012
30 Fps Productions Inc July 2011 - September 2011
New England Patriots September 2007 - February 2008
Skills
Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Sales, Negotiation, Facebook, Human Resources, Social Networking, Social Media, Event Planning, Outlook, Social Media Marketing, Customer Service, Event Management, Marketing, Public Relations, Advertising, Inventory Management, Communication, Organization
Education
Quinnipiac University 2008 — 2012
Bachelor of Arts (B.A.) in Communications, Major: Film/Cinema/Video Studies Minor: Marketing/Advertising
Griffith University 2011 — 2011
Marketing
DECA Inc. April 2015 - Present
Agero, Inc. June 2015 - Present
Krass & Co. October 2014 - Present
Endicott Collegiate DECA June 2014 - May 2015
GAP Promotions July 2014 - January 2015
GAP Promotions May 2014 - January 2015
YMCA May 2014 - August 2014
Shetland & Co June 2013 - August 2013
Essex Avenue Children Center June 2011 - August 2013
White Dog Studios March 2013 - May 2013
Skills
PowerPoint, Microsoft Word, Social Networking, Facebook, Management, Microsoft Office, Spanish, Social Media, Acting, Critical Thinking, Marketing Strategy, Microsoft Excel, Marketing, Modeling, Market Research, Outlook, International Business, Teamwork, Leadership Development, Leadership, Public Speaking, Customer Service, Time Management
Education
Endicott College 2013 — 2017
Duel major in International Business and Marketing with a Theatre Minor
Bryant University 2013 — 2013
International Business
Manchester Essex Regional High School 2009 — 2013
Kia Motors America March 2008 - Present
Agero, Inc. July 2004 - March 2008
Skills
Customer Satisfaction, Negotiation, Analysis, Dispute Resolution, Automotive, Management, Customer Retention, Customer Service, Automotive Aftermarket, Team Building, Automobile, Continuous Improvement, Process Improvement, Profit, Sales, Sales Operations, Vehicles
Education
Pima Community College 2002 — 2003
College of DuPage
Business, Management, Marketing, and Related Support Services
Landmark Partners September 2015 - Present
Agero, Inc. May 2015 - Present
BNP Paribas March 2015 - April 2015
Fortune Ventures June 2014 - September 2014
Noah Private Wealth Management June 2013 - September 2013
Jin & Yuan Law July 2012 - September 2012
Skills
Personal Finance, Investment Management, Venture Capital, Private Equity, Urban Studies, Bloomberg Terminal, Social Media, Microsoft Office, Risk Management, Research, Market Research, Economics, Investments, FactSet, Microsoft Excel, PowerPoint, Microsoft Word, Financial Analysis, Financial Modeling, Leadership, Data Analysis, Corporate Finance, Management, Project Management, Asset Management, Valuation, Business Strategy, Statistics, Writing, Due Diligence, Portfolio Management, Mergers & Acquisitions, Policy Analysis, Finance
Education
Amherst College 2014 — 2015
Bachelor's degree, Law, Jurisprudence, and Social Thoughts
Trinity College-Hartford 2012 — 2016
Bachelor of Arts (B.A.), Public Policy and Law
The Stowe Group September 2015 - Present
Texas Roadhouse January 2009 - September 2015
Erwin Pearl Inc. December 2013 - August 2015
Agero, Inc. January 2011 - December 2013
Airport Wireless September 2009 - October 2011
Skills
Salesforce.com, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Leadership, Time Management, Organization, Research, Creative Writing, Customer Service, Customer Satisfaction, Teamwork, Outlook
Education
Bay State College 2014 — 2016
Bachelor of Science (B.S.), Finance and Financial Management Services, 3.85 GPA
Bunker Hill Community College 2010 — 2013
Associate of Science (A.S.), Business, 3.4 GPA
Agero, Inc. November 2014 - Present
Agero, Inc. December 2013 - Present
BBC Fitness February 2013 - May 2014
The Leaf-Chronicle January 2011 - July 2011
The Leaf-Chronicle January 2007 - March 2011
The Leaf-Chronicle (Gannett) January 2001 - January 2007
The Leaf-Chronicle (Gannett) August 1998 - January 2001
The Leaf-Chronicle (Gannett) September 1997 - August 1998
Skills
Storytelling, Journalism, Press Releases, Publications, Feature Articles, Newspaper, Freelance Writing, Advertising, Content Management, Newspapers, Budgets, Blogging, News Writing, Breaking News, Social Media, Editorial, Newsletters, AP Style, Crisis Communications, Copy Editing, Web Content, Media Relations, Headline Writing, Editing, Fact-checking, QuarkXPress, Online Journalism, Copywriting, Multimedia, Creative Writing, Investigative Reporting, Facebook, Content Strategy, Social Media Marketing, Content Development, Proofreading, Interviews, Web Content Management, Non-fiction, Computer-assisted..., Business Journalism
Education
Howard University 1990 — 1994
Agero, Inc. October 2014 - Present
Florida Blue (Florida's Blue Cross Blue Shield Plan) August 2005 - October 2014
PHH Corporation February 2002 - July 2005
Jacksonville Area/National Lenders May 1998 - January 2002
Solution Dynamics Corporation 1995 - January 1998
LifeThrive Performance Systems 1995 - 1997
Learning Technologies, Ltd 1993 - 1995
International Horizons (Curacao) NV 1988 - 1993
International Horizons (Curacao) NV 1986 - 1988
Skills
Process Improvement, Leadership, Cross-functional Team..., Strategy, Coaching, Management, Business Process..., Operations Management, Strategic Planning, Continuous Improvement, Six Sigma, Healthcare, Analysis, Change Management, Performance Management, Business Development, Training, Operational Planning, Human Resources, Recruiting, Team Building, Sales, Vendor Management, Workforce Management, Negotiation, Sales Operations, Team Leadership, Project Planning, Business Planning, Call Centers, Budgets, Program Management, Entrepreneurship, Industrial Engineering, Engineering, Time Management, Start-ups, Employee Relations, Marketing, Consulting, Forecasting, Leadership Development, Business Process, Quality Assurance, Capacity Modeling, Strategic Sourcing, Management Consulting, Resource Planning, Lean Healthcare, Customer Service
Education
University of North Florida 1993 — 1996
MBA studies (WIP), Finance Concentration
Auburn University 1980 — 1984
BS BA, Dual Discipline Degree: Industrial Engineering / Operations Management
Agero, Inc. April 2015 - Present
Signature Consultants December 2014 - March 2015
Enterprise Rent-A-Car January 2014 - October 2014
Enterprise Rent-A-Car April 2013 - January 2014
Enterprise Rent-A-Car January 2013 - March 2013
Enterprise Rent-A-Car June 2012 - January 2013
Enterprise Rent-A-Car May 2011 - August 2011
VITA Program January 2011 - 2011
Bayberry Hills Golf Course May 2010 - August 2010
Stop and Shop October 2004 - January 2010
Skills
Customer Satisfaction, PowerPoint, Outlook, Word, Data Entry, Proficient in TaxWise..., Customer Service, Sales Management, Operations Management, Sales, Account Management, Accounts Receivable, Fleet Management, Microsoft Word, Time Management, Selling, Microsoft Excel
Education
Assumption College 2008 — 2012
Bachelor's degree, Major: Management, Minor: Accounting
Arlington High School 2004 — 2008
High school Diploma
Agero, Inc. March 2014 - Present
Agero, Inc. (formerly Cross Country Automotive Services) December 2006 - February 2014
Getconnected, Inc. September 2005 - December 2006
Monster January 2005 - September 2005
Monster December 2003 - January 2005
About.com March 1997 - December 2004
Monstermoving.com (Monster) June 2001 - December 2003
Getconnected September 1999 - June 2001
MASCO April 1994 - September 1999
Skills
Product Management, Product Development, Project Management, Program Management, Portfolio Management, Mobile Applications, Mobile Technology, SDLC, Project Portfolio..., Agile Project Management, Web Project Management, Web Services, Web Content, Web Analytics, SaaS, Agile Methodologies, Vendor Management, Cloud Computing, Telecommunications, Management, Call Centers, CRM, Leadership, Enterprise Software, Business Intelligence, Integration, E-commerce
Education
General Assembly 2015 — 2015
Product Management
University of Sussex 1988 — 1991
BA Hons, Sociology
Agero, Inc. May 2015 - Present
Genzyme January 2014 - May 2015
Genzyme April 2012 - January 2014
Booz Allen Hamilton April 2011 - April 2012
Booz Allen Hamilton October 2009 - April 2011
Deloitte Consulting May 2009 - October 2009
BearingPoint February 2008 - April 2009
United States Air Force January 2002 - January 2008
US Army June 2007 - November 2007
Skills
Program Management, Leadership, Project Management, Process Improvement, Management, Strategy, Strategic Planning, Cross-functional Team..., Project Portfolio..., Analysis, Management Consulting, Business Development, Change Management, Risk Management, Contract Management, Six Sigma, Business Intelligence, Budgets, Metric Development, Quality Assurance, Coaching, PMP, Team Building, SOP development, Proposal Writing, Training, ITIL v3 Foundations..., Microsoft Office, MS Project, Visio, DoD, Government, Air Force, Navy, Defense, Military, Policy, Army
Education
Harvard University Graduate School of Education 2014 — 2014
7 month cohort, Managing Others - Leadership Program
Central Michigan University 2007 — 2011
Master's Degree, Public Administration, GPA - 3.97
University of Alabama at Birmingham 1997 — 2001
Bachelor's Degree, Kinesiology: Exercise Science, GPA - 3.37
PMStudy 2009 — 2009
PMP Bootcamp, Project Management
Denver East High School 1993 — 1997
High School, Sports Medicine, GPA - 4.67
Agero, Inc. January 2015 - Present
Freedom Smoke USA May 2014 - September 2014
Manor At Midvale April 2013 - January 2014
QuikTrip 2014 - 2014
GC Services 2013 - 2014
APAC Customer Services September 2012 - May 2013
Taco Bell June 2012 - September 2012
Citi September 2011 - May 2012
CCI November 2010 - September 2011
Afni, Inc. April 2010 - November 2010
Skills
Customer Service, Sales, Escalations Management, Vendor Relations, Payment Card Processing, Call Centers, Retail, Consumer Electronics, Mobile Devices, Consumer Products, Student Loans, Debt Collection, Security, Grounds Management, Office Administration, Skip Tracing
Education
Brookline College-Phoenix 2010 — 2012
Associate’s Degree, Health/Health Care Administration/Management
Northern Arizona Academy
High School, High School/Secondary Diplomas and Certificates
VMTurbo May 2015 - Present
Emmanuel College August 2011 - May 2015
Major League Lacrosse April 2014 - September 2014
Agero, Inc. May 2013 - September 2013
Skills
Customer Service, Microsoft Excel, Microsoft Word, Social Networking, Event Planning, PowerPoint, Outlook, Data Entry, Teamwork, Public Speaking, Facebook, Time Management, Sales, Pre-sales, Sales Process, Salesforce.com, Virtualization, VMTurbo, VMware, Identifying Sales..., Qualifying Opportunities, Qualifying Prospects
Education
Emmanuel College 2011 — 2015
Bachelor’s Degree, Business Administration and Management, Economics
brother rice
Agero, Inc. June 2015 - August 2015
Skills
Matlab, Desktop Support..., Desktop Application..., Testing, Process Improvement, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows 7, Windows 8, Remote Desktop, Desktop Computers, Leadership, Computer Hardware, Outlook, Computer Network..., Customer Relations, Customer Satisfaction, Customer Service, Automotive, Management, SQL, Team Building
Education
Boston University 2014 — 2018
Bachelor of Engineering (B.E.), Computer Engineering
Malden Catholic High School 2010 — 2014
Agero, Inc. August 2015 - Present
Allston Brighton Area Planning Action Council June 2015 - September 2015
Synchro Software Ltd. March 2014 - July 2015
Allston Brighton Area Planning Action Council November 2013 - May 2015
Geek Squad September 2012 - April 2014
Cumberland Farms January 2011 - August 2012
Skills
Software Installation, Troubleshooting, Computer Hardware, Microsoft Excel, Customer Service, Technical Support, Disaster Recovery, Windows 7, VMware, Cyber-security, Synchro, Microsoft Visual Studio..., HTML, JavaScript, PHP, MySQL, Ulead VideoStudio, Computer Repair, Video Editing, Employee Engagement, PowerPoint, Notepad++, Employee Training, Asset Management, Adobe Acrobat, Windows XP, Remote Desktop, Windows XP Pro, Windows Vista, Hardware, Windows, Printers, Laptops, Virus Removal, Hardware Installation, Antivirus, Mac OS, Scanners, Ubuntu, System Administration, LAN-WAN, Router Configuration, Microsoft Operating..., Linux, Outlook, WAN, Home Networking, VPN, Active Directory
Education
Massachusetts Institute of Technology
Certification Course CSx, Cyber Security
Southern New Hampshire University 2015 — 2016
Bachelor's Degree, Information Technologies - CyberSecurity
ITT Technical Institute-Norwood 2013 — 2015
Associate's Degree, Information Technology - Computer Network Systems, 3.94 GPA
The Boston Artscience Prize 2010 — 2011
Social Sciences
Harvard University
7 Months Internship-Mentoring, Science 9 Program
Online Web Developments and Networking Classes 2011 — 2013
Online Web Developments and Networking Classes, Web Development and Knowledge Web Languages
Boston Community Leadership Academy 2007 — 2011
High School, General Studies, 3.67
Lionbridge April 2015 - Present
Lionbridge October 2014 - April 2015
Insite Research August 2012 - September 2014
Agero, Inc. July 2012 - April 2014
TJ Maxx August 2007 - October 2011
LocatePLUS June 2004 - August 2008
Skills
Customer Service, iWork, Filing, Business Analysis, APS, Office Administration, Training, Data Entry, Billing Solutions, Auditing, Quality Auditing, Invoice Processing, Information Systems, Highly motivated..., Employee Relations, Microsoft Office, Supervisory Skills, Cash Handling, Invoicing, Business Strategy, Salesforce.com, Quality Assurance, Market Research, Competitive Analysis, Recruiting, Research, Leadership, Time Management, Microsoft Excel, Team Building
Education
University of Massachusetts Boston 2009 — 2011
Bachelors of Science, Psychology
Becker College 2008 — 2009
Business
Analog Devices June 2015 - Present
Genius Trends June 2014 - June 2015
Ciao Telecom Inc. April 2014 - September 2014
Genius Trends July 2012 - April 2014
Agero, Inc. April 2013 - January 2014
4sight Technologies December 2011 - July 2012
AddTech Plus June 2009 - December 2011
FD Plastics January 2004 - January 2009
Skills
MS Project 2007-2010, MS Office Suite, Adobe Creative Suite, Scrum, Salesforce.com, Software Development, Microsoft Office, Marketing, Analysis, CRM, English, Program Management, Operations Management, Entrepreneurship, Requirements Analysis, Management, Business Analysis, Business Planning, Team Leadership, Project Planning, Process Improvement, Project Management, Visio, Software Project..., MS Project, Training, SDLC, Integration, Budgets, Multilingual, Vendor Management, Business Development, Resource Management, Project Coordination, Testing, Project Portfolio..., Recruiting, PMO, Microsoft Project
Education
Cornell University 2013 — 2015
Master, Product Management & Systems Design
Project Manager Institute 2013 — 2015
PMP, Project Management
Nichols College 2009 — 2011
Bachelor, Management Information Systems
Nichols College 2009 — 2011
Bachelor, Business Administration
Mount Wachusett Community College 2007 — 2009
Associates, Business Administration
Mount Wachusett Community College 2007 — 2009
Bachelor of Science, Business Administration
Agero, Inc. October 2011 - Present
Safeway NASC July 2010 - October 2011
SOS Staffing, Inc March 2008 - April 2009
Safeway NASC February 2006 - March 2008
Skills
C#, Xamarin, VB.NET, SQL, XML, .NET, Visual Studio, Android, Software Engineering, Web Services, OOP, Xamarin.Insights, Xamarin.Forms, XAML, SQLite, WCF, MVVM, Databases, HTML, Agile Methodologies
Education
DeVry University 2009 — 2011
Bachelors, Computer Information Systems
DeVry University 2004 — 2007
Bachelors, Business Administration
Agero, Inc. December 2012 - Present
Agero November 2011 - Present
Cross Country Automotive Services November 2010 - Present
Cross Country Automotive Services June 2010 - Present
Cross Country Automotive Services June 1992 - Present
Cross Country Automotive Services June 1992 - Present
Education
Harvard Business School 2011 — 2011
Advanced Management Program
Suffolk University 1986 — 1993
Tech Talent Systems Inc. November 2014 - Present
SigmaFlow July 2012 - October 2014
Agero, Inc. November 2010 - July 2012
BNSF Railway May 2010 - November 2010
First Data Corporation January 2009 - December 2009
First Data Corp November 2004 - January 2009
Broadvision Inc. 2000 - 2004
SSI Inc. August 1997 - April 2000
Williams Energy 1998 - 2000
TV Guide 1996 - 1998
Skills
SOA, SDLC, Cloud Computing, Web Services, Enterprise Architecture, Testing, Enterprise Software, .NET, Agile Methodologies, Web Applications, SharePoint, Integration, Mobile Applications, Java Enterprise Edition, Databases, Microsoft SQL Server, Production Systems, Oracle, Architecture, Application Architecture, IT Management, System Monitoring, E-commerce, Software Project..., Solution Architecture, Virtualization, Business Development, Strategic Leadership, Cross-functional Team..., Offshore Software..., Location Based Services, System Architecture, Software Development, Telematics, Customer Engagement, Large Scale Systems, High Availability, Android, Application Security, Enterprise Portals, Connected Vehicle..., J2EE, Apple iOS, HTML5, Application Performance..., Production Systems..., Ionic Framework, AngularJS, Node.js, Cordova
Education
The University of Texas at Arlington - College of Business Administration 2009 — 2010
MBA, MBA
University of Nebraska-Lincoln 1991 — 1993
MS, Engineering
Jawaharlal Nehru Technological University 1986 — 1990
BS, Engineering
Agero, Inc. July 2014 - Present
Shoney's Restaurant May 2012 - 2014
Jump Start Agency September 2013 - November 2013
All State Newspaper January 2012 - May 2012
Byrns Darden Elementary April 2011 - May 2011
24/7 Teen Club November 2009 - January 2010
Skills
I am skilled in song..., I am also a good note..., Blogging, Marketing, Fashion, Interviews, Call Centers, Research, Time Management, Microsoft Excel, Sales, Facebook, Event Planning, Teamwork, PowerPoint, Customer Service, Leadership, Social Media
Education
Austin Peay State University 2010 — 2014
Bachelor of Business Administration (BBA), Marketing, Senior
Clarksville-Montgomery County Industrial Development Board June 2014 - Present
Agero, Inc. October 2012 - June 2014
Convergys August 2011 - October 2012
Convergys May 2010 - August 2011
Convergys June 2006 - May 2010
Skills
Inbound, Customer Service, Call Center, Outbound, Escalation, IEX, Timely, Billing, New Hire Training, Telephone Skills, Problem Solving, Troubleshooting, Microsoft Office, Excel, Fax, Payments, Coaching, Courteous, Word, Performance Appraisal, Performance Reviews, Data Entry, Customer Satisfaction, Credit Cards, Audio Conferencing, Feedback, Checking, Mentoring, Call Centers, Team Leadership, Human Resources, Time Management, Policy, Strategy, Supervisory Skills, Management, Outlook, Leadership Development, Employee Relations, Recruiting, Process Improvement, Performance Management, System Administration, Team Building, Process Scheduler, Organizational..., Teamwork, Microsoft Word, Microsoft Excel, Invoicing
Education
Bethel University, College of Professional Studies 2013 — 2015
Master of Business Administration (MBA), Human Resource, 3.8 GPA
Austin Peay State University
BS, Public Management
Dyersburg High School 2001 — 2005
Advanced Signal Corporation January 2013 - Present
Grand Circle Corporation July 2010 - October 2011
Vanderweil Engineers January 2006 - February 2009
Agero, Inc. April 1997 - October 2000
Skills
Microsoft Office, CAD, Project Management, Microsoft Excel, Microsoft Word, Engineering, Leadership, Submittals, AutoCAD
Education
Northeastern University 2006 — 2007
Associate's Degree, Introduction to Auto-Cad •Plumbing Systems and Design
Emerson College 1994 — 1996
Communication, General
Sirius XM Radio Inc. November 2013 - Present
Agero, Inc. 2008 - October 2013
ATX Group August 2005 - 2008
ATX Group 2000 - 2005
Micrografx 1997 - 2000
Fidelity Investments 1994 - 1997
A. C. Nielsen 1991 - 1993
Skills
Telematics, Enterprise Architecture, SaaS, Cloud Computing, Strategic Planning, Software Engineering, Business Intelligence, Vehicles, Start-ups, Wireless, Solution Architecture, Mobile Devices, Management, Enterprise Software, Product Management, Automotive, Leadership, Integration, Cross-functional Team..., Team Building, Vendor Management, Agile Methodologies, Software Project..., Software Development, Product Development, Program Management, Telecommunications, CRM, Business Strategy, Business Development, Analytics, Architectures, SDLC, Mobile Applications, IT Strategy, Executive Management, Requirements Analysis, Strategy, System Architecture, Strategic Business...
Education
Boston University 2010 — 2010
CIO Pocket MBA, Business Strategy and Information Technology, School of Management
CIO Executive Council 2010 — 2013
CIO Program, Business Technology Leadership
Texas A&M University 1989 — 1991
M.S., Engineering
Texas A&M University 1986 — 1989
B.S., Engineering
Euro-Pro May 2015 - Present
Agero, Inc. December 2012 - April 2015
Autodesk October 2011 - November 2012
Autodesk October 2009 - October 2011
Autodesk May 2006 - October 2009
Autodesk December 1999 - May 2006
Hayes IT Consultancy Ltd. July 1999 - November 1999
Chilworth Communication September 1998 - July 1999
Softbank Services July 1997 - August 1998
Skills
Product Management, Program Management, Project Management, Cross-functional Team..., AutoCAD, Leadership, Agile Methodologies, Agile Project Management, Project Planning, Microsoft Office, Enterprise Software, Management, SaaS, Computer Hardware, SharePoint, Software Development, Software Documentation, Customer Oriented, Customer Support, Cloud Computing, Product Support, Consulting, Scrum, Integration, JIRA, Architecture, Technical Writing, Multilingual, Written & Oral..., Corporate Communications, VMware, Net Promoter Score, Go-to-market Strategy, Analytical Skills, Rally, Beta Management, Creative Solutions, Amdocs Clarify, Creative Problem Solver, Eye for Details, SharePoint Designer, Leading Positive Change, Clarify, Adobe, Siebel 7.x, Centercode Connect, Customer Success, Software Project..., Testing, CRM
Education
Baker College Center for Graduate Studies 2014 — 2015
Master of Business Administration (M.B.A.), Business Intelligence
Baker College of Flint
Bachelor's Degree, Business Management
Farnborough College of Technology
C++ Programming
The Open University
Java, Concurrent Systems
Agero, Inc. March 2015 - Present
Agero, Inc. August 2011 - Present
Cross Country Automotive Services January 2009 - August 2011
G2 Technology Group May 2009 - January 2010
The Kessler Group August 2007 - January 2009
Boston Neighborhood Network TV September 2004 - August 2007
Boston Neighborhood Network TV May 2003 - September 2004
Boston Neighborhood Network TV January 2000 - May 2003
The Boston Globe 2000 - 2001
Skills
Marketing Strategy, Public Relations, Direct Marketing, Integrated Marketing, Marketing Management, Online Marketing, Social Media, Marketing Communications, CRM, Marketing, Business Development, Strategic Planning, Strategy, Digital Marketing, Email Marketing, Product Development, Strategic Communications, Strategic Partnerships, Social Media Marketing, Brand Development, Lead Generation, Corporate Communications, Online Advertising, B2B, Product Marketing, Advertising, Media Relations, SEO, Digital Strategy, Brand Management, Digital Media, Interactive Marketing, Copywriting, Competitive Analysis, SEM, Content Strategy, Mobile Marketing, Brand Awareness, Web Analytics, Market Planning, Market Research
Education
Emerson College 2006 — 2008
MA
Northeastern University 1999 — 2003
BS
Cayan LLC July 2014 - Present
Merchant Warehouse November 2012 - July 2014
Agero, Inc. August 2011 - November 2012
Agero, Inc. June 2010 - August 2011
Rocky Neck Consulting June 2009 - November 2010
Technical Fabrications, Inc. January 2008 - June 2009
Agero, Inc. October 2004 - December 2007
MedicorJobs September 2003 - June 2005
Thomson Reuters June 2000 - September 2004
Skills
Product Management, Salesforce.com, Product Strategy, Competitive Analysis, Product Planning, Pricing, Product Marketing, SaaS, Marketing Strategy, E-commerce, Email Marketing, New Business Development, Telematics, Location Based Services, Software Development, Project Management, Mobile Applications, Mobile Technology, Mobile Payments, Cloud Applications, Start-ups, Cross-functional Team..., Management, Business Development, Strategy, Customer Satisfaction, Analytics, Cloud Computing, Enterprise Software, Go-to-market Strategy, Product Development, Market Research, SEO, Program Management, Marketing, SEM, Team Leadership, Sales, Wireless, Social Media Marketing, CRM, Mobile Devices, B2B, Strategic Planning, Lead Generation, Strategic Partnerships, Customer Acquisition, Sales Process, Customer Retention, P&L Management
Education
Endicott College
MBA
Salem State University
BS
Rockport High School
Sirius XM Connected Vehicle Services, Inc. February 2007 - Present
Agero, Inc. February 2007 - November 2013
Ciber, Inc. and Alliance Consulting February 2005 - October 2006
Excel Communications/VarTec Telecom, Inc. July 1999 - October 2004
FirstPlus Financial September 1998 - March 1999
Computer City, Inc. (a spin-off from Tandy Corp.) January 1998 - September 1998
Whittman-Hart 1997 - 1998
Long John Silver's 1980 - 1994
Skills
Telecommunications, Consulting, Pharmaceutical Industry, PMO, Project Management, Relationship Management, Finance, PMP, Project Portfolio..., Vendor Management, Program Management, Cross-functional Team..., SDLC, Leadership, Management, Strategy, Product Management, Integration, Business Process, Requirements Analysis, Visio, Team Management, Software Development, Quality Assurance
Education
Eastern Kentucky University 1976 — 1980
BBA
Cornell University
Sirius XM Radio Inc. November 2013 - Present
Agero, Inc. 2002 - November 2013
Genuity 2001 - 2002
Verizon 1986 - 2001
Skills
Product Development, Product Management, Strategic Planning, Account Management, Contract Negotiations -..., Customer Support, Internet of Things, M2M Solutions, Operations Management, New Business Development, RFI, RFP, Telematics, Wireless Communications...
Education
Boston University 1994 — 1996
MS, International Business
University of Massachusetts Boston 1982 — 1986
·BS, Management and Finance
Agero, Inc. March 2011 - Present
Skills
IT Strategy, SaaS, Integration, Strategy, Business Intelligence, Mobile Devices, Leadership, Change Management, Business Strategy, Strategic Planning, System Architecture, Architectures, Software Engineering, PMO, Operations Management, Governance, Product Management, Agile Methodologies, Cloud Computing, SOA, Management, Team Leadership, Architecture
Education
Babson Graduate School of Business 1991 — 1993
MBA
University of Massachusetts-Amherst
Bachelor of Arts (B.A.)
MIT Sloan School of Management 2009 — 2012
MIT Sloan Executive Certificate
Johns Hopkins Bloomberg School of Public Health 2014 — 2014
Boston University Questrom School of Business 2009 — 2009
MBA
Agero, Inc. September 2013 - Present
Agero, Inc. April 2011 - September 2013
Agero, Inc. October 2010 - April 2011
Agero, Inc. June 2007 - October 2010
Strategic Financial Partners (New England Financial) July 2006 - June 2007
Fidelity Investments June 2001 - July 2005
Permanent Wave Productions June 2000 - December 2000
Skills
Agile Methodologies, Vendor Management, Cross-functional Team..., Process Improvement, IT Strategy, Software Development, Project Management, Analysis, Quality Assurance, PMO, Change Management, Management, Team Leadership, Business Analysis, Leadership
Education
Boston College - Wallace E. Carroll Graduate School of Management 2008 — 2011
Master of Business Administration (M.B.A.), Finance
Worcester Polytechnic Institute 1999 — 2001
Master’s Degree, Computer Science
University of Mumbai 1993 — 1997
Bachelor’s Degree, Electronics Engineering
Agero, Inc. January 2012 - August 2014
The Boston Consulting Group June 2010 - October 2010
Biogen Idec May 2006 - April 2009
Boston Medical Center April 2005 - December 2005
Crosby Benefit Systems August 2004 - January 2005
CDM July 1989 - October 2003
Skills
Benefits Administration, FMLA, ADA, Short-term Disability, Long-term Disability, Worker's Compensation, Canadian Leave..., Retirement Planning, HRIS, Onboarding, Deferred Compensation, COBRA, Employee Wellness..., Corporate Wellness, Program Management, HIPAA, Microsoft Excel, Microsoft Word, Outlook, Windows 7, XP, Vista...
Education
Boston College
Bachelor, Business Management
Sila Solutions Group August 2012 - Present
Agero, Inc. February 2005 - August 2012
Skills
SDLC, Testing, Requirements Analysis, Enterprise Architecture, Test Automation, Test Planning, Oracle, Business Analysis, Program Management, Process Improvement, UML, Process Development, Atlassian JIRA, .NET, Six Sigma, Agile Methodologies, Analysis, Project Management, Metrics, Requirements Management, Lean IT, PMP, Quality Assurance, Software Project..., Integration
Education
Eastern Connecticut State University 2001 — 2005
B.S. Business Administration, Minor: Management Information Systems
The University of Connecticut School of Business
Avid Technology July 2014 - Present
Agero, Inc. January 2008 - July 2014
Comverse July 2005 - September 2007
Comcast June 2003 - June 2005
Comcast 1998 - 2002
Bearing Point 1997 - 1998
NYNEX 1994 - 1997
Skills
Leadership, Process Improvement, CRM, Call Center, Telecommunications, Performance Management, Business Process..., Program Management, Team Building, Cross-functional Team..., Team Leadership, Talent Management, Strategy, Budgets, Vendor Management, Technical Support, Product Management, Leadership Development, Human Resources, Training, Organizational..., Project Management, Management Consulting, Succession Planning, Project Planning, Instructional Design, Management, E-Learning, Call Centers, Employee Training, Learning Management...
Education
Bentley University 1993 — 1996
MBA, Management & Quality
Providence College 1985 — 1989
MS, Business Administration
St. John's prep 1982 — 1985
Sirius XM Radio Inc. November 2013 - Present
Agero, Inc. April 2009 - November 2013
Agero, Inc. August 2007 - April 2009
Nortel Networks August 2000 - July 2007
Skills
Software Quality..., Test Planning, Testing, Wireless, Test Automation, Agile Methodologies, SDLC, Software Engineering, System Testing, Software Project...
Education
The University of Texas at Dallas 2000 — 2001
Master, Computer Science
Iowa State University 1994 — 1996
Master, Industrial Engineering
National Chiao Tung University 1989 — 1993
Bachelor's degree, Industrial Engineering
Consultant May 2011 - Present
Agero, Inc. 2014 - 2015
Agero, Inc. 2014 - 2015
Bank of America Merrill Lynch June 2010 - October 2011
Microsoft November 2008 - June 2010
Bank of Tokyo-Mitsubishi January 2008 - November 2008
Siemens Health Care, 2007 - 2008
Ethos Solutions 2005 - 2006
Skills
AngularJS, JavaScript, Meteor, ASP.NET MVC, .NET, C#, Node.js, jQuery, MongoDB, Dojo, Entity Framework, XML, Microsoft SQL Server, Agile Methodologies, ADO.NET, Databases, Web Services, WCF, LINQ, AJAX, Windows Azure
Education
Anna University
B.E, Electronics and Communication Engineering
Syracuse University
M.S, Computer Engineering
Agero, Inc. June 2010 - December 2014
Agero, Inc. September 2006 - June 2010
Enterprise Rent-A-Car March 2005 - August 2006
Enterprise Rent-A-Car September 2004 - February 2005
Enterprise Rent-A-Car January 2004 - August 2004
Alexander & Co. January 2001 - January 2004
Skills
Managerial Experience, Operations Management, Vendor Management, Supply Chain Management, Account Management, Sales Management, Vendor Relations, Client Services, Negotiation, Conflict Resolution, Salesforce.com, Microsoft Dynamics, Brio Query, Service Delivery, Operational Excellence, Client Retention, Client Communication, Client Relationship..., Client Engagement, CRM, Management, Financial Services, Customer Retention, B2B, Sales, Process Improvement, Cross-functional Team..., Leadership, New Business Development, Sales Process, Customer Experience, Customer Engagement, Communication
Education
Assumption College 1996 — 2000
BA, Social and Rehabilitation Services
Marian High School 1992 — 1996
Sirius XM Radio Inc. March 2011 - Present
Agero, Inc. October 2008 - March 2012
Blockbuster Inc May 2006 - September 2008
Ericsson 2004 - 2006
Skills
SDLC, Business Intelligence, Product Management, Data Warehousing, Agile Methodologies, Requirements Gathering, Vendor Management, Cross-functional Team..., Requirements Analysis, Business Analysis, Competitive Analysis, SOA, Unix, SQL, Databases, Analytics, Project Management, Software Development, Software Project..., Team Leadership, Agile Project Management, Data Modeling, SaaS, Java Enterprise Edition, Enterprise Architecture, Integration, Java, UML, Web Services, Oracle, XML
Education
The University of Texas at Dallas - School of Management 2008 — 2010
MBA, Marketing and Strategic Management, 4.0
The University of Texas at Dallas 2002 — 2004
Master of Science (M.S.), Computer Science, 3.8
Delhi University 1998 — 2002
BIS, Computer Science
Southern Methodist University
Business Analytics Certification
Backcountry.com January 2015 - Present
Backcountry.com September 2014 - January 2015
Backcountry.com April 2013 - August 2014
Boston Beer Company March 2008 - December 2012
Agero, Inc. June 2006 - March 2008
Skills
Data Analysis, Analytics, Microsoft Excel, Marketing, Market Research, Social Media, Competitive Analysis
Education
Colby College 2002 — 2006
Agero, Inc. February 2013 - Present
Skills
Photoshop, Microsoft Office, Adobe Creative Suite, QuarkXPress, HTML, Customer Service, Audacity, Podcasting, Public Speaking, Editing, Newsletters, Graphic Design, InDesign, Proofreading, Marketing, Dreamweaver, Photography, Training, Blogging
Education
Austin Peay State University
M.A.
Austin Peay State University 2004 — 2008
B.S.
eBay August 2015 - Present
eBay February 2015 - August 2015
eBay February 2012 - February 2015
Agero, Inc. October 2011 - February 2012
Agero, Inc. May 2010 - October 2011
Alcon Laboratories, Inc. October 2009 - April 2010
Eagle Creek Software Services April 2008 - October 2009
Eagle Creek Software Services February 2006 - March 2008
Perficient (formerly ePairs) May 2004 - February 2006
Ness Global May 2003 - March 2004
Skills
PL/SQL, Business Intelligence, Web Services, Oracle, Siebel, OBIEE, CRM, Business Analysis, Data Migration, Data Warehousing, EAI, Informatica, Integration, Requirements Analysis, Requirements Gathering, SDLC, Testing, Solution Architecture, Consulting, Software Development, XML, SOA, SQL, Analytics
Education
De La Salle University 1995 — 1999
Computer Science, Software Technology
Agero, Inc. August 2015 - Present
Safety Insurance January 2012 - July 2015
UBS March 2007 - April 2008
The Food Project 2002 - 2004
Skills
Insurance, Liability, Time Management, Customer Service, Claims Handling, Property Claims, Property Damage, Claim Investigation, Sicasa, Sedona, Auto Claims, Liability Analysis, Insurance Adjusting, Xactimate, Homeowners, Claims Management, Data Entry, Third Party Liability, Data Analysis, Personal Lines Auto, Claims Review, Claims Investigations, Loss Reserving, Insurance Negotiations, Fraud Claims, Public Speaking, Microsoft Office, AS400 Administration, Property & Casualty..., Claim, Management, General Insurance
Education
American International College 2005 — 2009
Bachelor of Science in Business Administration (B.S.B.A), Economics and Business Management, 3.2 GPA
John D. O'Bryant Exam School 2001 — 2005
Diploma, Mathematics and Science concentrations
Boston University
Master’s Degree, Business Continuity, Security, and Risk Management
The Allstonians August 1992 - Present
Dana Reed Thurston January 1992 - Present
Fidelity Investments October 2014 - December 2014
shotgunflat creative agency November 2012 - December 2014
Dana Thurston, Consultant 2010 - 2014
Dana Thurston, Consultant 2010 - 2014
Agero, Inc. October 2013 - December 2013
Sovereign Bank March 2011 - November 2011
Focus Technology Group August 2004 - April 2009
bankboston 1994 - 1998
Skills
Project Management, Software Design, Banking, Business Analysis, Programming, Visio, Integration, MS Project, COBOL, SQL, Software Project..., SDLC, Requirements Gathering, Requirements Analysis, Mainframe, DB2, Quality Assurance, CSS, Systems Analysis, Database Design, Business Intelligence, Agile Methodologies, Management, Consulting
Education
Boston University 1978 — 1983
BA, English Literature
high school 1973 — 1977
general
FIVE STAR QUALITY CARE LTD July 2015 - Present
Aegis Therapies July 2011 - Present
Cooley Dickinson Hospital January 2011 - May 2011
Frontier Regional School September 2010 - December 2010
THOM Westfield Infant Toddler Services May 2010 - August 2010
UMass Center for Language, Speech and Hearing September 2009 - May 2010
Agero, Inc. September 2000 - September 2009
North Andover Public Schools 2006 - 2009
Skills
Speech, Language Disorders, Dysphagia, Aphasia, Apraxia, Speech Therapy, Dysarthria
Education
University of Massachusetts, Amherst 2009 — 2011
M.A., Speech Language Pathology
Emerson College 2002 — 2006
B.S., Communication Disorders
Agero, Inc. June 2012 - Present
Skills
Accounting, Financial Reporting, Auditing, Internal Controls
Education
Fitchburg State University 2001 — 2005
Norwood Senior High School 1996 — 2000
High School
Shapiro, Fishman & Gache, LLP November 2013 - Present
Aetna March 2009 - August 2013
Law School Admission Council December 2008 - March 2009
Wyndham Vacation Ownership July 2008 - October 2008
Agero, Inc. November 2006 - May 2008
Affiliated Computer Services, Inc. July 2006 - October 2006
AMRI Global SMARTSOURCING™ June 2006 - July 2006
Florida State University October 2005 - May 2006
Skills
Data Entry, Microsoft Excel, Microsoft Office, Outlook, Customer Service, Administrative..., Microsoft Word, Access, PowerPoint, Insurance, Health Insurance, Spreadsheets, Telephone Skills, Office Management, SharePoint, Managing Workflow, Organization &..., Windows, Access Database, Communication Skills, Written Communication, Multitasking Skills
Education
Florida State University 2003 — 2006
Philosophy
Providence College 2001 — 2003
Music
Agero, Inc. November 2014 - Present
ISO Claims Partners (formerly Crowe Paradis) February 2011 - September 2014
ISO Claims Partners (formerly Crowe Paradis) October 2009 - February 2011
Electric Insurance Company (GE) March 2009 - October 2009
Electric Insurance Company (GE) January 2008 - October 2009
Electric Insurance Company (GE) October 2005 - February 2009
Electric Insurance Company (GE) October 2002 - October 2005
Electric Insurance Company (GE) August 2001 - October 2002
Electric Insurance Company (GE) June 1999 - August 2001
Ford Motor Credit Company September 1996 - June 1999
Skills
Business Analysis, Software Documentation, Six Sigma, Insurance, Project Management, Team Leadership, Strategic Planning, SOX, Project Portfolio..., Operations Management, Corporate Communications, Process Optimization, Customer Service, Process Improvement, MS Project, Project Planning, Program Management, Leadership, Management, Requirements Gathering, Business Process, Visio, Business Intelligence, Vendor Management, Risk Management, PMO, Training, SDLC, Business Process..., Account Management, Recruiting, Analysis, Human Resources, Data Analysis, Cross-functional Team..., Change Management, Microsoft Project
Education
Endicott College 2005 — 2007
M Ed, Organizational Management
Northeastern University 1994 — 1996
BS, Graphic Design & Visual Communication
Salem State University 1989 — 1992
BA, English
Bennington College 1988 — 1989
Literature, Fine Arts
St. Mary's High School, Lynn, MA 1984 — 1988
Healthcare Payment Specialists September 2013 - Present
Perceptive Software March 2012 - September 2013
MEDITECH January 2011 - March 2012
Agero, Inc. August 2008 - February 2011
New England Institute of Art November 2006 - August 2008
First Franklin, a subsidiary of Merrill Lynch July 2005 - November 2006
Direct Finance Corporation February 2003 - June 2005
Skills
Negotiation, Hospitals, Team Building, Customer Service, Analysis, Process Improvement, Change Management, EHR, EMR, Project Management, Training, Recruiting, Leadership, Sales Operations, Management, Selling
Education
Curry College 1998 — 2002
BA, Business Management and Marketing
Agero, Inc. March 1998 - Present
Skills
Data Center, Troubleshooting, Disaster Recovery, System Administration, VoIP, Vendor Management, Cisco Technologies, IT Strategy, Security, Visio, Windows Server, TCP/IP, Networking, Cloud Computing, Wireless, MPLS, Cisco IOS, Network Security, Switches, Cisco Nexus, Firewalls, Network Engineering, Routers, Routing, Network Administration, Juniper, VPN, Telecommunications, Leadership, Team Leadership, Team Building, Cross-functional Team...
Education
Framingham State University
Graphic Design
Agero, Inc. June 2013 - Present
NCCI November 2006 - January 2013
Jerry Rahon 2013 - 2013
Verizon Wireless April 2006 - November 2006
Cingular May 2005 - April 2006
GE Healthcare August 2004 - April 2005
AT&T Wireless April 2000 - August 2004
California State Board of Equalization 1992 - 1996
Skills
Operational Management, Leadership, Team Building, Strategic Planning, Sales Management, Strategic Business, Management, Sales Leadership, Loss Mitigation, Loans, Risk Management, Credit, Mortgage Lending, Solution Selling, Strategic Partnerships, New Business Development, Operations Management, CRM, Selling, Process Improvement, Executive Management, Sales, Direct Sales, Sales Operations, Cold Calling, Training, Lead Generation, Strategy, Business Development, Marketing, P&L Management, Business Planning, Enterprise Software, Coaching, Negotiation, Product Management, Banking, Call Centers, Change Management, Customer Retention, Sales Presentations, Vendor Management, Human Resources, Contract Negotiation, Customer Service, Customer Experience, Competitive Analysis, Customer Satisfaction, Finance, Account Management
Education
California State University-Long Beach
Bachelor of Science (B.S.), Finance
University of California, Irvine
Servite High School 1979 — 1983
Agero, Inc. March 2015 - Present
Agero, Inc. January 2012 - March 2015
Grand Circle Corporation February 2011 - October 2011
Grand Circle Corporation August 2009 - January 2011
Cambria Consulting 2003 - July 2009
Cambria Consulting January 1997 - January 2003
Skills
Software Project..., Agile Methodologies, Disciplined Agile..., Agile Web Development, XML, ITIL v3 Foundations..., Web Applications, .NET, ASP, Sitecore, Website Development, C#, Web Development, SQL, Microsoft SQL Server, Microsoft Office, VB.NET, MS Project, SQL Server, JIRA, Crystal Reports, Hyperion Interactive..., SPSS, MS Office Suite, Microsoft Team..., SDLC
Education
Clark University-Computer Career Institute
Certificate in Client/Server Application Development
Boston University Questrom School of Business 1980 — 1984
BSBA, Business Administration
Agero, Inc. December 2000 - Present
WorldCom October 1998 - August 2000
Parkson Corporation September 1997 - September 1998
Jyothi Systems August 1994 - August 1996
Skills
SOA, Telematics, Wireless Protocols, WCF, .NET, IVR, CTI, SOAP, REST, GIS, Windows Azure, J2EE Application..., Simulation Software, Agile & Waterfall..., MSMQ
Education
Thanthai Hans Roeves college 1992 — 1994
Masters, Computer Science
C B M College 1987 — 1990
Asan Memorial 1977 — 1987
Babson College
Care.com April 2014 - Present
MorphoTrust USA August 2013 - April 2014
Agero, Inc. March 2012 - August 2013
Agero, Inc. November 2004 - March 2012
Skills
InstallShield, JIRA, Shell Scripting, Testing, Oracle, ASP.NET, Mobile Applications, Continuous Integration, TFS, .NET, Visual Studio, Agile Methodologies, SDLC, XML, SOA, Subversion, VSS, Java, SSIS, Web Services, Configuration Management, Hudson, Scrum, Databases, C#, Quality Assurance, Software Project..., Integration, Software Development, CRM, Cloud Computing
Education
Boston University 2006 — 2008
M.S, Computer Science
Annamalai University 1991 — 1995
B.Tech
Agero, Inc. August 2006 - Present
Education
Southern New Hampshire University 2000 — 2016
nternational Business and Information Technology
Fanshawe College 1979 — 1982
Business
Agero, Inc. July 2012 - Present
Cross Country Automotive Services 1996 - 2008
Education
Northeastern University
BSBA
Berklee College of Music 1983 — 1986
Agero, Inc. June 2015 - Present
Vistaprint January 2008 - April 2015
Avid Technology 2005 - 2008
MIT Lincoln Laboratory November 2000 - March 2005
DA Consulting Group July 1998 - July 2000
MIT May 1994 - July 1998
Skills
HRIS, Human Resources, Employee Benefits, SAP HR, SAP, Applicant Tracking..., Deferred Compensation, Performance Management, Recruiting, Onboarding, PeopleSoft, Talent Management, ERP Implementations, SAP ERP, ERP Software, SuccessFactors, Employee Training, Team Building, Team Leadership, Team Management, Cross-functional Team..., Organizational Learning, Change Management, Personnel Management, Personal Development, Information Security, HR Policies, HR Consulting, HR Strategy, HR Project Management, HRIS Database Management, Data Analysis, Data Entry, Database Administration, Business Analysis, Business Process, Business Process..., Business Process Design, Business Process Mapping, Functional..., Technical Support, Technical Documentation, Technical Training, Management, Process Improvement, Employee Relations, Talent Acquisition, Consulting, Leadership
Education
Boston University
Psychology
Rivier College
Business
Agero, Inc. November 2014 - Present
Agero, Inc. April 2013 - November 2014
Senture, LLC August 2009 - December 2012
Lexington Legends May 2008 - September 2008
U.S. Senator Mitch McConnell 2002 - 2002
Skills
Event Planning, Sports Marketing, Facebook, Social Media, Social Networking, Event Management, Social Media Marketing, Press Releases, Media Relations, Fundraising, Sales, Public Relations, Marketing Communications, Public Speaking, Marketing, Leadership, Management, Community Outreach, Time Management, Team Building, Team Leadership, Coaching, Strategic Planning, Recruiting, Account Management, Customer Satisfaction, Customer Service, Data Entry, Direct Marketing, Editing, Leadership Development, Microsoft Office, Microsoft Word, Nonprofits, PowerPoint, Sponsorship, Training
Education
Eastern Kentucky University 2005 — 2008
BA, Public Relations
EMD Millipore March 2015 - Present
Agero, Inc. November 2009 - Present
Fidelity March 2004 - March 2009
Fidelity Investments March 2004 - May 2008
National Grange Mutual July 1999 - March 2004
Timken MPB 1997 - 1998
Skills
HRIS, Payroll, Employee Relations, Budgeting, ADP, Benefits, Benefits Administration, Performance Management, Process Improvement, Vendor Management, Applicant Tracking..., Metrics, Business Process..., Employee Benefits, Onboarding, Business Analysis, Compliance, Vendor Relations, BPO, Crystal Reports, 401k, Software Implementation, Background Checks, HR Policies, Requirements Analysis, Hiring, Data Analysis, Policy, Six Sigma, Employment Law, Interviewing, Problem Solving, Documentation, Human Capital Management, FMLA, Talent Acquisition, Payroll Processing, Administration, HR Strategy, COBRA, Ceridian, Full-cycle Recruiting, ADP Payroll, Payroll Administration, Visio, HR Transformation, Call Center, Open Enrollment, HR Solutions, Benefit Administration
Education
Franklin Pierce University 1993 — 1996
Bachelors, Business Management
Franklin Pierce University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Agero, Inc. December 2011 - Present
Cross Country Automotive Services December 2009 - December 2011
The Hearle Gallery May 2009 - November 2009
Boston Magazine January 2009 - May 2009
Copley Society of Art September 2008 - January 2009
Body + Soul Magazine May 2008 - August 2008
Skills
InDesign, Illustrator, Graphic Design, Photoshop, Layout, Marketing, Magazines, Adobe Creative Suite, Social Media, Mac, User Experience, Mobile Devices, Art, Web Design, Interaction Design
Education
Boston University 2005 — 2009
Bachelor Fine Arts, Graphic Design, Business Administration
Abbott Labs October 2013 - Present
Agero, Inc. January 2012 - June 2012
Siemens Energy & Automation, Inc. October 2006 - January 2012
Motorola 1998 - 2006
Motorola 1998 - 2006
Skills
PMP, Integration, Software Project..., Automation, Software Development, MS Project, Agile Methodologies, Program Management, Testing, Project Management, SDLC, Embedded Systems, Cross-functional Team..., Requirements Analysis, Software Engineering
Education
The University of Texas at Arlington 1999 — 2002
MS, Electrical Engineering
Brigham Young University 1994 — 1998
BS, Electrical Engineering
Agero, Inc. April 2006 - Present
Daymon Worldwide April 2005 - April 2006
Daymon Worldwide April 2004 - April 2005
The First Years, Inc. May 2000 - October 2003
Skills
Marketing Strategy, Account Management, Cross-functional Team..., Product Development, Product Management, Process Improvement, CRM, Customer Satisfaction, Team Building, Project Management, Sales, Marketing, Competitive Analysis, Strategy, Product Marketing
Education
Assumption College 1998 — 2002
Business Communications, Marketing Communications
ECi Software Solutions November 2014 - Present
Agero, Inc. March 2012 - March 2014
Forever 21 February 2011 - February 2012
Skills
HP Quality Center, Quality Assurance, HP QTP, Microsoft SQL Server, SQL, Regression Testing, User Acceptance Testing, Defect Logging, Functional Testing, Test Cases, Use Case, Microsoft Office, Agile Methodologies, Microsoft Excel, Test Scenarios, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Test Planning, Business Requirements, Agile & Waterfall...
Education
University of North Texas 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Communications / SLP, 3.6
Brookhaven Community College 2004 — 2006
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Sirius XM Radio Inc. 2001 - Present
Agero, Inc. 1998 - 2013
Education
Dallas Baptist University
TCLEOSE
Richland Community College
Associates
89 Degrees July 2015 - Present
Cayan LLC July 2013 - Present
Agero, Inc. October 2011 - July 2013
Cross Country Automotive Services June 2008 - September 2011
Agero, Inc. May 2003 - May 2008
UCA Computer Systems July 2001 - May 2003
Actuate Corporation August 2000 - June 2001
South India Corporation (Agencies) Limited January 1996 - August 2000
Skills
Software Engineering..., Agile & Waterfall..., Cross-functional Team..., Software Design Patterns, Enterprise Software, Lean Software..., Team Leadership, Web Technologies, Software Project..., .NET, Microsoft SQL Server, Design Patterns, C#, Web Applications, TFS, CRM, Web Services, WCF, Oracle, jQuery, SOA, SOAP, IIS, MVC 2/3, CSS, RESTful WebServices, Windows Azure, SharePoint, Cloud Computing, Integration, MSMQ, HTML
Education
Bharathidasan University 1995 — 1998
MCA, Computer Applications
St. Joseph's college of arts and science, University of Madras 1992 — 1995
B.Sc, Computer Science
Agero, Inc. April 2014 - Present
Bright Horizons August 2013 - March 2014
Granite Telecommunications November 2011 - August 2013
Boston Private Bank August 2011 - September 2011
CompuCom June 2007 - February 2011
EMC Computer Systems July 2006 - June 2007
Skills
Economics, Finance, Telecommunications, Team Leadership, SDLC, A+ Certified..., Microsoft SQL Server, Access, Microsoft Office, Open Office, Analytics, EDI, SharePoint, Application Support, Troubleshooting, Problem Solving, Testing, Leadership, Business Analysis, Databases, SQL, Analysis, Oracle, Windows 7, PL/SQL, T-SQL, C#
Education
Bridgewater State College 2009 — 2011
Bachelor of Science, Economics
ITT 2004 — 2006
Associate of Applied Science, Computer Electronics and Engineering Technology
Agero, Inc. April 2015 - Present
Notary Public October 2011 - Present
Agero, Inc. August 2012 - March 2015
Agero, Inc. June 2011 - August 2012
Marshalls Department Store March 2006 - November 2011
Bentley University November 2007 - May 2011
Boston Medical Center HealthNet Plan June 2010 - August 2010
Harvard Pilgrim Health Care June 2009 - August 2009
Harvard Pilgrim Health Care December 2008 - January 2009
Harvard Pilgrim Health Care June 2008 - August 2008
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Spanish, Time Management, Databases, Community Outreach, Microsoft Office, Social Media, Outlook, Access, Financial Analysis
Education
Bentley University 2007 — 2011
Bachelor's degree, Marketing & Law
Agero, Inc. August 2012 - Present
Security National Life Insurance Company November 2011 - May 2012
SMART Public Safety Software April 2009 - May 2010
The Home Depot June 2007 - November 2007
CARMIKE WYNNSONG 16 THEATERS May 2004 - December 2006
HAPPY JOE*S PIZZA AND ICE CREAM May 2003 - November 2003
Skills
C#, XML, Computer Science, Software Engineering, .NET, SQL, Visual Studio, Coded UI, Object Oriented Design
Education
UNIVERSITY OF NORTHERN IOWA 2006 — 2010
Computer Science
HAWKEYE COMMUNITY COLLEGE
Iowa State University 2004 — 2005
Sirius XM Radio Inc. October 2013 - Present
Southwest Airlines May 2013 - October 2013
Dotcom Team May 2010 - April 2013
Southwest Airlines 2013 - 2013
Agero, Inc. 2010 - 2012
Fidelity Investments July 2008 - February 2010
Verizon data Services October 2006 - July 2008
Fusion Technology Group 2005 - 2006
Skills
Java, Web Development, Testing, Telecommunications, Process Improvement, J2EE Web Services, J2EE Application..., SOA, Spring, Hibernate, Maven, ESB, Messaging, Tibco EMS, JSP, SOAP, Java Enterprise Edition
Education
Jerusalem College of Engineering 2000 — 2004
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
Agero, Inc. March 2012 - Present
Benefit Trust Company September 2007 - March 2012
Quilogy 2005 - 2006
Sprint Nextel 2001 - 2005
Skills
Process Improvement, SDLC, Business Analysis, Visio, Requirements Analysis, User Acceptance Testing, Business Process..., Vendor Management, Project Management, SQL Server 2008 R2, VBA, Financial Services, Business Intelligence, Investments, SQL, Access, Program Management, Microsoft SQL Server, Databases
Education
DeVry University-Missouri 1996 — 2000
Bachelor of Science (B.S.), Computer Information Systems
DeVry University-Missouri 1996 — 2000
Bachelor of Science (B.S.), Business Information Systems
Johnson County Community College
Agero, Inc. March 2012 - Present
The Reebok Foundation, BOKS September 2010 - May 2011
Edwards Wildman Palmer LLP June 1994 - July 2003
Edwards Angell Palmer & Dodge LLP 1994 - 2003
Education
Boston College Law School 1991 — 1994
JD
University of Michigan 1986 — 1990
BA, Political Science
Agero, Inc. January 2009 - Present
Enterprise Rent-A-Car May 2004 - January 2009
Education
Bentley University 2000 — 2004
Bachelor of Business Administration (BBA), Management, 3.35
Agero, Inc. June 2014 - Present
H&R Block December 2011 - Present
McDonald's Corporation March 2011 - Present
Cheddar's Casual Cafe May 2013 - June 2014
Workforce Essentials June 2009 - July 2009
Skills
Can type 40 wpm, Good verbal and written..., Teamwork, Time Management, Leadership, Customer Service, Microsoft Excel
Education
Austin Peay State University 2009 — 2014
Bachelor's Degree, Business Administration and Management, General
Western Kentucky University 2009 — 2010
Bachelor of Science, General Business
TGASK February 2015 - Present
Crown Services July 2014 - February 2015
Crown Services/ TGASK September 2013 - February 2014
Huhtamaki April 2013 - June 2013
Agero, Inc. January 2013 - April 2013
Propulsys(Parent Company of White Staffing Management) September 2010 - December 2012
H&R Block December 2011 - March 2012
Alma Container Corporation April 2007 - July 2010
Skills
Internal Audit, Payroll, Auditing, Excel, Documentation, ArtiosCAD, Process Improvement, Microsoft Office, Word, Compliance, Teamwork, PowerPoint, Manufacturing, Quality Assurance, Customer Relations, Planning, Inventory Management, Administration, Purchasing, Supervisory Skills, Analysis, Data Entry, Data Analysis, ISO, Writing, Continuous Improvement, Accounting, Lean Manufacturing, Root Cause Analysis, Testing, Microsoft Excel, Training, Management, Customer Service
Education
Ferris State University
Business Administration
Agero, Inc. January 2015 - Present
Agero Automotive October 2007 - Present
W. Roy Wikes, Esq January 2002 - June 2007
Law Office of Trombley July 2006 - September 2006
Law Office of Bohden Neswiacheny, Esq September 2001 - June 2006
Skills
Filing
Education
Broward Community College
Massachusetts Department of Revenue October 2014 - Present
msg global solutions May 2013 - Present
Agero, Inc. September 2012 - May 2013
Florida Department of Agriculture and Consumer Services June 2010 - November 2012
Florida Department of Education September 2008 - May 2010
Florida Department of Financial Services January 2009 - August 2009
HUMANA Inc November 2007 - September 2008
Infosys February 2006 - November 2007
Infosys May 2003 - January 2006
Skills
C#, .NET, ASP.NET MVC, jQuery, ASP.NET, Entity Framework, Visual Studio, Web Development, Requirements Gathering, Oracle, SDLC, REST, Microsoft SQL Server, PL/SQL, MVC, Design Patterns, Windows Azure, LINQ, VSS, SQL, Database Design, Databases, AJAX, T-SQL, ASP.NET AJAX, Bing Maps, RESTful WebServices, SOAP, WCF, JavaScript, Knockout.js, jQuery UI, angularJS, Ninject, Moq, WinForms, TFS, ADO.NET, Oracle SQL, Oracle PL/SQL..., Requirements Analysis, Software Design, Professional Mentoring, Oral & Written..., SQL Server Management..., CSS, WPF, People Skills, JSON, Technical Writing
Education
Harvard University 2010 — 2014
Master's Degree, General Management
Jadavpur University 1998 — 2002
Bachelor of Engineering (BE), Civil Engineering, First Class Honors with Distinction
Agero, Inc. October 2012 - Present
Cornerstone Pediatric Therapies February 2012 - October 2012
Education
Austin Peay State University 2008 — 2011
Bachelor of Science (BS), Psychology
Road America June 2012 - Present
Allstate Roadside Services May 2007 - June 2012
Agero, Inc. March 2004 - May 2006
Skills
Strategy, Networking, Negotiation, Sales Management, Service Delivery, Management, Sales, New Business Development, Account Management, Call Centers, Operations Management, Process Improvement, Recruiting, Customer Service, Customer Satisfaction, Strategic Planning
Education
Fitchburg State College
Communication, General
Riley Children's Foundation March 2015 - Present
Agero, Inc. December 2012 - March 2013
Agero, Inc. 2012 - 2013
American Red Cross March 2011 - June 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Customer Service, Cashiering, Phone Etiquette
Education
Medtech College-Greenwood Campus 2013 — 2014
Medical/Clinical Assistant
Austin Peay State University 2012 — 2012
Ivy Tech Community College 2007 — 2009
Agero, Inc. July 2013 - Present
Senture, LLC June 2010 - July 2013
Education
Eastern Kentucky University 2005 — 2009
Clay County High School 2000 — 2004
Agero, Inc. December 2013 - May 2015
Eversource Energy April 2013 - December 2013
CenterPoint Energy February 2012 - April 2013
Heritage Access Group LLC September 2009 - December 2011
National Grid USA June 2007 - August 2009
The 3DO Company January 2001 - May 2003
Skills
Program Management, Leadership & Team..., Change Management, Stakeholder Management, Agile Methodologies, Project Management, Software Development, Agile Project Management, SDLC, Test Driven Development, Project Cost & Budget..., Scope Management, Benefits Realisation, Project Portfolio..., Earned Value Management, Procurement & Contract..., Quality Management &..., Project Financial..., Leadership, Process Improvement, Enterprise Software, Business Intelligence, Software Project..., Business Analysis, IT Strategy
Education
Brandeis University 2010 — 2012
Master of Science (M.S.), M.S. in Project & Program Management
City University of New York City College 2000 — 2004
Bachelor of Science (B.S.), Architecture
Kwame Nkrumah' University of Science and Technology, Kumasi 1998 — 2000
Agero, Inc. 2013 - 2014
kiddie college January 2012 - January 2013
Education
Daymar Institute-Clarksville 2013 — 2015