aigdirect.com Company
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aigdirect.com Employees
DirectAsia.com March 2015 - Present
Hiscox August 2013 - February 2015
Hiscox Small Business Insurance October 2009 - August 2013
21st Century Insurance 2007 - September 2009
aigdirect.com 2007 - 2008
Progressive 1987 - 2007
Progressive Insurance 1987 - 2007
Price Waterhouse 1982 - 1986
Price Waterhouse, Tampa 1982 - 1986
Price Waterhouse, Tampa 1982 - 1986
Skills
Insurance, Call Center, Leadership, Process Improvement, Customer Satisfaction, Customer Experience, Operations Management, Team Building, Change Management, Customer Service, Project Management, Contact Centers, Training, Business Analysis, Program Management, Team Leadership, Performance Management, Management, Sales, Sales Management, Business Process, Six Sigma, Coaching, Call Centers, Outsourcing, Strategic Planning, Executive Management, CRM, Business Process..., Leadership Development, Cross-functional Team..., Business Development, Strategy, Product Management, Quality Assurance, Analysis, Forecasting, Management Consulting, P&L Management
Education
University of Detroit Mercy 1980 — 1982
MBA
Capital One October 2013 - Present
Comerica Bank September 2011 - September 2013
aigdirect.com September 2004 - September 2009
Skills
Credit, Risk Management, Underwriting, Banking, Loans, Credit Analysis, Insurance, Microsoft Office, Customer Service, Mortgage Lending, Business Analysis, Financial Analysis, Commercial Banking, Finance, Loan Origination, Financial Modeling, Project Management, Portfolio Management, Financial Risk, Analysis, Management, Treasury Management, Commercial Lending, Credit Risk, Financial Services, Process Improvement, Investments, Relationship Management, Nonprofits, Non-profit..., Fundraising, Relationship, Relationship Building, Collaborative Problem..., Collaborative Leadership, Start-ups
Education
University of North Texas 2008 — 2011
Bachelor of Science (BS), Economics
Farmers Insurance Company & Zurich Financial Services September 2010 - Present
Farmers/Zurich Insurance Company September 2010 - January 2011
21st Century Insurance October 1985 - January 2010
aigdirect.com 1985 - 2010
21st Century Insurance 1985 - 2010
Skills
Cisco, Meridian Mail, Invoicing, Customer Service, Telecommunications, Cisco Technologies, Avaya, Call Center, Call Centers, Leadership, Project Management, Networking, Management, Technical Support, Software Documentation, Visio, Vendor Management, Business Analysis, Integration, Process Improvement, SDLC
Education
California State University-Northridge 1987 — 1989
AA, Associates in Arts and Science, Business Administration
Union Bank May 2010 - Present
Aflac August 2009 - August 2010
aigdirect.com March 1994 - December 2008
Skills
Insurance, Call Center, Customer Service, Team Building, Risk Management, Sales Management, Analysis, Banking, Business Analysis, Call Centers, Change Management, Coaching, Customer Retention, Credit, Employee Benefits, Forecasting, Leadership, Loans, Operations Management, Performance Management, Management, Process Improvement, Program Management, Sales, Team Leadership, Vendor Management
Education
Mt. San Antonio College 1990 — 1992
AA, Business Administration
Bank of America March 2013 - Present
Ascensus July 2011 - February 2013
Princeton Information March 2011 - June 2011
Access Group December 2009 - May 2011
aigdirect.com 1998 - November 2009
AIG 1986 - November 2009
21st Century Insurance 2000 - 2009
Skills
Quality Assurance, SDLC, User Acceptance Testing, Testing, Quality Center, Visio, Process Improvement, Vendor Management, Test Planning, Insurance, MS Project, SharePoint, Analysis, Process Development, Risk Management, Software Quality..., Problem Solving, Team Building, Team Leadership, Coaching, Metrics, System Testing, Agile Methodologies, Agile Testing, Business Analysis, Change Management, Integration, Requirements Analysis, Requirements Gathering, Software Documentation
Education
University of Delaware 1977 — 1978
University of Delaware
The Landis Company 2009 - Present
aig 1999 - Present
AIG 1999 - 2007
aigdirect.com 1999 - 2007
CIGNA Insurance 1965 - 1999
Education
Temple University 1970 — 1976
aigdirect.com Regional Actuary21st Century Insurance2008 - Present
21st Century Insurance and Financial Services 2005 - 2008
Skills
Risk Management, Insurance, Property & Casualty..., Underwriting, Claim, Process Improvement, Pricing, General Insurance, Business Analysis, Vendor Management, SDLC, Liability, Visio, Casualty Insurance
Education
University of California, Berkeley 1979 — 1983
Drake University 2014 - Present
George Washington University School of Business 2009 - 2014
21st Century Insurance April 2007 - July 2009
aigdirect.com 2007 - 2009
GEICO 2002 - 2007
Skills
Marketing Research, Statistics, SAS, Access, Data Analysis, Insurance, Microsoft Excel, Microsoft Office, Business Analysis, PowerPoint, Analytics, Leadership, Market Research, Marketing, Predictive Modeling, Statistical Modeling
Education
The George Washington University - School of Business 2009 — 2014
Doctor of Philosophy (PhD), Business (Marketing)
Southern Adventist University 1999 — 2002
Bachelor of Science (BS), Actuarial Studies
aigdirect.com Sales SupervisorAIG Direct/21st Century Insurance1998 - Present
AIG 1998 - Present
AIG (aigdirect.com) 1993 - Present
Education
Pierce College 2007 — 2008
aigdirect.com January 2005 - Present
HRCS July 1997 - January 2005
Cardservice International September 1995 - November 1996
Dentsply July 1991 - April 1994
Education
Pierce College 1996 — 1998
General - PACE Program
Henry Mayo Newhall Memorial Hospital December 2012 - Present
Henry Mayo Newhall Memorial Hospital October 2011 - December 2012
Childrens Hospital Los Angeles May 2008 - October 2011
AIGDirect.com August 2006 - May 2008
21st Century Insurance November 2004 - August 2006
Skills
Troubleshooting, Technical Support, Active Directory, Hardware, Servers, System Deployment, Citrix, Software Documentation, VPN, Disaster Recovery, Telecommunications, System Administration, VMware, Windows 7, Network Administration, Cisco Technologies, Help Desk Support, Visio, SharePoint, Windows Server, Healthcare Information..., IT Management, Vendor Management, Windows, Meditech, 3M Coding and..., Security, EMR, Physician Support, Cerner, Informatics, Hospitals, Adult Education, Healthcare Information..., Medical Records, Data Analysis, ICD-9, ICD-10, HL7, Process Improvement, Project Management, CPOE, HIPAA
Education
The College of St. Scholastica
Master of Science (MS), Health Information Management/Information Technology Leadership, Graduate
Devry University 2000 — 2002
Bachelor of Science (B.S.), Telecommunications Management
AigDirect.Com IT Security Admin LeadAIG
21st Century Insurance 2000 - Present
21st 2000 - 2008
Education
Philippine School of Business Administration 1980 — 1983
Fox Networks Group April 2015 - Present
Fox Networks Group April 2009 - Present
aigdirect.com 2005 - March 2009
AIG June 2004 - March 2009
Skills
Disaster Recovery, Software Documentation, SDLC, Technical Support, Process Improvement, Visio, ITIL, Business Intelligence, Vendor Management, SharePoint, Active Directory, VMware, IT Management, Citrix, Integration
Education
University of Southern California 2000 — 2003
21st Century Insurance January 2010 - Present
21st Century Insurance 2009 - Present
aigdirect.com 2000 - 2008
AIG 2000 - 2008
Camanco Communications 2000 - 2000
Strategic Distribution 2000 - 2000
PMA 1990 - 1999
Skills
Analytics, Property & Casualty..., Financial Analysis, Insurance, Financial Reporting, Risk Management, Business Analysis, Underwriting, Analysis, Budgets, Financial Risk, Corporate Finance, Process Improvement, Strategic Financial..., Financial Modeling, General Insurance
Education
Philadelphia University 1990 — 1993
MBA, Finance
Goldey-Beacom College 1985 — 1990
B.S, Finance
A.I dupont High School 1981 — 1983
Diploma, College Prep
Morristown High School
University of Delaware
aigdirect.com January 1988 - Present
Education
University of Delaware 1983 — 1987
BS, Mathmatics/Statistics
Mr. B's Bookkeeping & Tax Services June 2015 - Present
Travelers June 2009 - June 2015
aigdirect.com July 2004 - March 2009
21st Century Insurance 2005 - 2009
21 Century Insurance Company 2004 - 2009
Moore Corporation 1986 - 2001
Skills
Program Management, Vendor Management, Insurance, Call Centers, Project Management, Call Center, General Insurance, Customer Service, Leadership, Time Management, Six Sigma, Cross Selling, Customer Retention, Customer Satisfaction, Workforce Management, Financial Services, Customer Experience, Siebel, Salesforce.com, Underwriting, Property & Casualty..., Process Improvement, Training, Team Building, Claim, Inbound Marketing, Management, Strategic Planning, Risk Management
Education
University of North Texas 1984 — 1986
BBA, Business Administration
Coligeo Nueva Granada (CNG) 1968 — 1974
Morris Hardwick Schneider November 2010 - August 2013
Temple University August 2009 - May 2010
AIGDirect.com May 2008 - August 2008
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint
Education
Southwestern University School of Law 2013 — 2016
Doctor of Law (JD)
Temple University - Fox School of Business and Management 2006 — 2010
BBA, Legal Studies
Providence Health Plans August 2011 - Present
AIGDirect.com January 2006 - July 2008
AIG Marketing January 1997 - January 2006
Skills
Business Intelligence, Visio, Unix, MySQL, PHP, JavaScript, Testing, PL/SQL, Analysis, Unix Shell Scripting, Data Migration, Business Analysis, CSS
Education
Delaware Technical and Community
Associate, Applied Science, Computer Science
University of Delaware
History
n/a - currently unemployed July 2008 - Present
aigdirect.com 2007 - 2008
Education
University of Hawaii at Manoa 1995 — 1997
MA, Asian Studies
Occidental College 1991 — 1995
BA, Asian Studies