Air Canada Vacations
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Air Canada Vacations Employees
Air Canada Vacations September 2015 - Present
Sunwing Airlines Inc. November 2014 - September 2015
Airline & Travel Marketing May 2012 - November 2014
Jet Airways July 2007 - August 2010
Skills
Microsoft Office, Aviation Security, IATA, Sabre, Airports, Airport Management, Airlines, Amadeus, Flights, Commercial Aviation, Ticketing
Education
The Maharaja Sayajirao University of Baroda 2004 — 2007
Bachelor of Commerce (B.Com.), Accounting
Air Canada Vacations May 2014 - Present
Artissimo Designs October 2013 - May 2014
Redberry Resto Brands Inc November 2012 - October 2013
Kerr Financial November 2002 - October 2012
Holdun Family Office 1999 - 2002
SNC Lavalin 1998 - 1999
Skills
Performance Management, Microsoft Office, Project Management, Microsoft Excel, PowerPoint, Recruiting, Customer Service, Finance, Financial Analysis, Lotus Notes, Wealth Management, Entrepreneurship, Human Resources, Investment Management, Organizational Structure, Analysis, Employee Benefits, Outlook, Payroll, Accounting
Education
McGill University
Human Resources Management
McGill University - Desautels Faculty of Management 1997 — 1999
Bachelor of Commerce (B.Com.), Finance, General
Concordia University 1996 — 1996
Psychology
Costa Rica Monkey Tours April 2015 - August 2015
Groupe Samajam April 2014 - February 2015
Air Canada Vacations November 2012 - May 2013
Vacances Tour Mont-Royal 2008 - 2012
Vélo Québec 2008 - 2009
Productions Espaces June 2006 - December 2007
Fjord en Kayak May 2003 - September 2005
Station de ski Mont-Edouard January 2005 - April 2005
Skills
Destination Management..., Customer Service..., Tourism Management, Tour Operators, Sales, Events Coordination, Intercultural Relations, Microsoft Office, Mac, Volunteer Management, Guided Tours, Adventure Travel, Réseaux sociaux, Gestion d'évènement, Voyagiste, Communication marketing, Service client, Stratégie marketing, Français, Coordination..., Relations publiques, Hôtellerie, Tourisme, Planification..., Vente, Event Planning
Education
Université du Québec à Montréal 2000 — 2005
Bachelor of Business Administration (B.B.A.), Gestion du tourisme et de l'hôtellerie
Université du Québec à Montréal 2003 — 2003
Certificat en administration des affaires, Administration et gestion des affaires, général
Collège André-Grasset 2002 — 2002
Attestation d'étude collégiale, Réalisation et production télévisuelle
ABB, High Voltage Products December 2010 - Present
ABB MV - Distribution Automation September 2007 - August 2010
Air Canada Vacations September 2004 - August 2006
Hotel Le Cantlie Suites, Montreal April 2002 - December 2003
Skills
Electrical Engineering, SCADA, Project Management, Automation, Risk Management, Scheduling and Cost..., International Trade, Project Safety..., Switchgear, Project Planning, Power Systems, Energy, Project Engineering, Smart Grid, Power Distribution, Engineering
Education
The George Washington University - School of Business
Project Management Applications
The George Washington University - School of Business
Scheduling and Cost Control
Management Institute of Finland - Fintra 2008 — 2009
Further Degree in International Trade
Humber College September 1998 - Present
Everest College Canada September 1998 - July 2001
Signature Vacations April 1996 - July 1998
Signature Vacations November 1994 - April 1996
Signature Vacations September 1992 - November 1994
Signature Vacations November 1989 - September 1992
Carlson Wagonlit Travel July 1988 - November 1989
Marlin Travel Service Guaranteed January 1988 - July 1988
Thomas Cook North America April 1987 - January 1988
Air Canada Vacations February 1986 - April 1987
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Sabre, Galileo, Twitter, Pinterest, Facebook, LinkedIn, Blackboard
Education
Seneca College of Applied Arts and Technology 1995 — 1996
Adult Education Certificate, Staff Training & Development
Centennial College 1986 — 1988
Travel Counsellor Diploma, Travel & Tourism
Humber College
Le st martin hotel August 2012 - Present
Le Den Bakery & Restaurant January 2007 - November 2014
Air Canada Vacations August 2010 - August 2012
Clearpoint Direct December 2008 - April 2010
Clearpoint Direct September 2007 - December 2008
Jack Victor Montreal October 2005 - August 2007
Skills
Customer service, Customer support, Planning, Customer Service, Time Management, Event Management, Customer Satisfaction, Project Planning, Hospitality, Customer Support, Hotels, Tourism, Travel Management, Microsoft Excel, Hospitality Management, Hotel Management, Revenue Analysis, Hospitality Industry, Teamwork, Yield Management
Education
Concordia University 2007 — 2010
Hospitality Management Certificate, Hotel Management
Dawson College 2005 — 2007
DEC, Travel and Tourism
St Thomas High School 2000 — 2005
High school graduate, Immersion program, 7-11
Market Force (co.: Subway, The Bay, and Movie Theaters) January 2011 - Present
Air Canada Vacations July 2011 - May 2013
Carlson Marketing Canada November 2009 - June 2011
Elcotour, Rio de Janeiro, Brésil January 2001 - October 2008
Skills
Sales, Customer Service, Supply Chain Management, Logistics Management, Warehousing, Distribution Strategies, Housing Management, Travel Management, Marketing, Cruise Lines, Business Travel, Event Planning, Airline Management, Hotel Management, Adult Education, Language Teaching, Cultural Geography, Tourism, Leadership
Education
McGill University 2014 — 2014
Associate's Degree, Part-time, Certificate in Supply Chain Management and Logistics
LaSalle College, Montreal 2009 — 2010
High School, Event and Tourism management
Universidade Federal de Mato Grosso 1998 — 2001
Bachelor's Degree, BA in English, French, Spanish and Portuguese
Candido Rondon University 1996 — 1998
Certificate, Business Communication and Marketing
Air Canada Vacations September 2008 - Present
Thomas Cook North America 1998 - 2008
Canada Trust Financial Institution October 1995 - August 1999
Skills
Bilingual, Computer Proficiency, Microsoft Office, Microsoft Excel, Microsoft Word, Problem Solving, PowerPoint, Strategic Planning, Contract Negotiation, Organization, Customer Service, Hotels, Leisure Travel, Product Development, Event Management, Revenue Analysis, Sales
Education
Humber College 1993 — 1995
Dipolma, Travel & Tourism
ADP April 2011 - Present
Air Canada Jazz October 2007 - December 2008
CIBC October 1996 - August 2004
Air Canada Vacations February 1990 - September 1996
Skills
Languages, Trilingual, Recruiting, Training, Multilingual, Coaching, International Business, Process Improvement, Time Management, Banking, Benefits Administration, Employee Benefits, Employee Relations, Human Resources, Payroll, Performance Management, Sales, Customer Service, Microsoft Office, Leadership
Education
Eastern College 2009 — 2010
Human Resources & Payroll, Human Resources & Payroll
Saint Mary's University 1997 — 1998
Diploma, International Business & Marketing
Maritime Business College 1990 — 1991
Travel & Tourism, Travel & Tourism
St. Francis Xavier University
Bachelor of Arts, English Literature
Roche August 2014 - Present
Les logiciels INFORMAT inc. July 2013 - August 2014
Standard Life April 2013 - July 2013
CGI July 2010 - April 2013
CGI August 2008 - July 2010
CGI September 2007 - August 2008
Hanesbrands Inc. / Canadelle February 2006 - September 2007
Air Canada Vacations May 2004 - September 2005
Air Canada Vacations November 1998 - May 2004
Air Canada Vacations September 1997 - November 1998
Skills
Incident Management, ITIL, Service Delivery, Telecommunications, IT Service Management, IT Strategy, Solution Architecture, Business Process, Leadership, Information Technology, Project Planning, Project Management, IT Operations, CRM, System Deployment, Integration, IT Management, Enterprise Architecture, Outsourcing, IT Outsourcing, PMP, PMO, Requirements Analysis, Project Portfolio..., Service Management, Project Delivery, SDLC, Business Analysis
Education
Herzing Institute 1996 — 1997
AEC - Programmer Analyst
CEGEP - John Abbott College 1990 — 1993
DEC - Pure and Applied Science
Travelbrands August 2014 - Present
Air Canada Vacations October 2010 - January 2014
Thomas Cook 2008 - 2010
Intair 2001 - 2008
Tours Maison 1992 - 2000
Skills
Cruises, Leisure Travel, Travel Management, Marketing Communications, Product Development, Tourism, Marketing Strategy, Revenue Analysis, Account Management, Negotiation, Sales, Team Leadership, Tour Operators, Business Travel, Hotel Booking, Hotels, Leisure, New Business Development, Online Travel, Travel Planning
Education
Université de Montréal 1992 — 1993
McGill 1988 — 1991
ITHQ 1986 — 1989
Laval Catholic High School 1984 — 1986
ITHQ
Concept Homes Master Builder 2004 - Present
Strathcona County Economic Development and Tourism January 1996 - August 2004
Alberta Economic Development and Tourism 1992 - 1996
Air Canada Vacations 1991 - 1992
Sport Tours 1989 - 1991
Marmot Basin Ski-Lifts Ltd. 1989 - 1989
Media Project Coordinator 1988 - 1989
Better Business Bureau 1987 - 1988
Travel Alberta 1986 - 1987
Skills
New Business Development, Budgets, Strategic Planning, Marketing Communications, Marketing Strategy, Customer Service, Entrepreneurship, Future Trends, Big-picture Thinking, Group Dynamics, Real Estate, Leadership, Advertising, Project Management, Nonprofits, Event Management, Sales, Marketing, Public Relations, Online Marketing, Event Planning, Business Development, Strategy, Social Media Marketing
Education
Cape Breton University 2003 — 2006
Master of Business Administration (MBA), Community Economic Development
University of Alberta 1984 — 1988
Bachelor of Commerce (B.Com.), Marketing
Ross Sheppard Composite High School 1981 — 1984
Broccolini Construction Inc. July 2015 - Present
Air Canada Vacations May 2012 - July 2015
Bishop's University January 2012 - May 2012
Air Canada Vacations May 2011 - August 2011
Air Canada Vacations May 2010 - August 2010
Skills
Teamwork, Customer Service, Microsoft Office, Event Management, Social Media, Fundraising, PowerPoint, Event Planning, Time Management, Employee Relations, Human Resources, Coaching, Leadership, Management, Marketing Strategy, Microsoft Excel, Recruiting, Strategic Planning, Team Leadership, Training
Education
Bishop's University 2009 — 2012
BBA, Human Resources and General Management - Co-Op
CEGEP - John Abbott College 2006 — 2009
DEC Commerce
The Study School 1995 — 2006
Concordia University September 2012 - Present
Luscious without Laxative 1994 - Present
Painter September 1988 - Present
Air Canada Vacations September 2005 - August 2012
Globus Media 2003 - 2005
Intercollege, Moscow, Russia October 1999 - October 2000
Soka Chu, Soka, Japan July 1998 - September 1999
Skills
Illustrator, Dreamweaver, Photoshop, InDesign, QuarkXPress, Layout, Adobe Acrobat, Adobe Creative Suite, Social Media, HTML, Web Design, Illustration, Graphics, Photography, Axure, Advertising, Flash, Graphic Design, Logo Design, Word, Wireframes, Responsiveness, Painting, Sculpture, Drawing, WordPress, Creative Direction, Website Development, Blogging, SEO, CMS
Education
Concordia University 1992 — 1995
Bachelor of Fine Arts, Fine and Studio Arts, A
Laval University 1990 — 1992
Certificate in French as a Second Language, French Language and Literature
University of Saskatchewan 1988 — 1990
Painting, Drawing, Biology, Osteology
Air Canada Vacations April 2011 - Present
Air Canada Vacations 2003 - March 2011
Air Canada Vacations 1999 - 2003
Skills
Performance Management, Tourism, Coaching, Human Resources, Employee Relations, Organizational..., Organizational..., Employee Engagement, Talent Management, Talent Acquisition
Education
Concordia University
Bachelor's degree, Human Relations
Queen's University
Certificate, Advanced Human Resources
Air Canada Vacations January 2014 - Present
Bistro des bières belges September 2013 - Present
Skills
French, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Customer Service, Teamwork, Access, Marketing Communications, Marketing Strategy, Social Media, Public Relations, Leadership, Event Planning, Event Management, English, Restaurant Management, Food Industry, SPSS, Communicaitons, Outlook, DES, Marketing Research, Marketing, Social Media Marketing, Sales, Retail, Consumer Behaviour, Advertising, Facebook
Education
Office de la protection du consommateur 2014 — 2014
Certification de conseillère en voyages, Voyage
Université de Montréal - HEC Montréal 2010 — 2013
Bachelor of Business Administration (B.B.A.), Marketing
Bishop's University 2010 — 2010
Anglais
cégep maisonneuve 2008 — 2010
préuniversitaire, Sciences humaines profil monde avec mathématiques
Loisirs Saint-Jacques October 2010 - Present
Monster Energy December 2009 - June 2012
Benamor et Associes September 2008 - July 2009
Air Canada Vacations September 2006 - August 2007
Skills
Dedication and..., Excellent communication..., multi tasking, Communication Skills, Microsoft Office, French, Event Management, Event Planning, Organizational..., Multi Tasking, Social Media, Marketing Communications, Marketing Strategy
Education
Trait d'Union 2011 — 2012
Business management, Accounting and Business/Management
Université du Québec à Montréal / UQAM 2008 — 2010
certificat, general
Marie-Victorin college 2000 — 2004
DEP, social science
Sunwing Travel Group August 2015 - Present
Win Kit Customs April 2014 - Present
Air Canada Vacations April 2012 - March 2014
Blueheel Dance Studios May 2011 - June 2012
University of Ontario Institute of Technology (UOIT) February 2011 - June 2011
BeaconWall Limited April 2010 - July 2010
Marlin Travel May 2007 - July 2008
Air Canada Vacations February 2007 - April 2007
Skills
Leadership, Project Management, Analytical Skills, Marketing, Team Leadership, Social Skills, Communication, Teamwork, Highly organized, Excellent project..., Ability to multi-task, Strong communication..., Detail oriented, Strong business acumen, Marketing Communications, Analysis, Tourism, Leisure Travel, Customer Service, Event Planning, E-commerce, Proofreading, Microsoft Office, Microsoft Excel, Market Research, Time Management, Social Media Marketing, Research, PowerPoint, Business Strategy, Product Development, Online Marketing, Fundraising, Hospitality, Business Travel, Training, Tour Operators, New Business Development, Content Management..., SAP
Education
University of Ontario Institute of Technology 2008 — 2011
Bachelor of Commerce
Humber College 2005 — 2007
Tourism Management, Travel Industry Services
Royal Caribbean Cruises, Ltd. November 2002 - Present
Air Transat 2000 - 2002
Signature Vacations 1999 - 2000
Air France October 1997 - August 1999
Air Canada Vacations January 1995 - October 1997
Skills
Customer Service, Hospitality, Tourism, Airlines, Travel Planning, Management, Training, Pre-opening, Leisure Travel, Travel Management, Rooms Division, Leisure, Banquets
Education
Concordia University 1995 — 1997
Hospitality Administration/Management
College April Fortier 1994 — 1995
Tourism and Travel Services Management
Cegep Edouard Montpetit 1991 — 1994
DEC, General
College Francais 1988 — 1991
DES, General
Salon Beaute Plus September 2015 - Present
Beachbody July 2015 - Present
Dema Aeronautics January 2013 - January 2015
Connie Ragusa - Consultant March 2012 - January 2015
Nedco November 2011 - December 2012
Air Canada Vacations September 2009 - November 2011
Air Canada Vacations August 2008 - September 2009
Credico Marketing May 2006 - February 2008
Skills
Marketing, E-commerce, Management, Advertising, Marketing Strategy, Corporate Branding, Brochure Production, Social Networking, Customer Service, Event Management, Social Media, Integrated Marketing, Sales, Budgets, Blogging, Sales Management, Email Marketing, Negotiation, Leadership, Online Marketing, Marketing Communications, Marketing Management, Market Research, Social Media Marketing, B2B, Trade Shows, Business Development
Education
Home Staging Montreal 2013 — 2013
Certificate, Home staging
Dawson College 2002 — 2006
DEC, Micropublishing and Hypermedia Technology
Rogers Communications March 2015 - Present
Rogers Communications October 2011 - Present
Rogers Communications Inc. November 2009 - October 2011
Rogers Communications Inc. August 2005 - November 2009
Jetsgo Aviation 2004 - 2005
Air Canada Vacations 2001 - 2004
Skills
Coaching, Cross-functional Team..., Leadership, Customer Experience, Customer Service, Team Leadership, Strategic Planning, Training Delivery, Management, Telecommunications, Customer Satisfaction, Performance Management, Change Management, Mentoring, Team Management, Strategy, Call Center, CRM, Training, Recruiting
Education
Institute for Health and Human Potential 2015 — 2015
Emotional Intelligence - the science of leadership under pressure, Emotional Intelligence
Essential Impact 2014 — 2014
Accelerator Coaching Program, Organizational Leadership
York University - Schulich School of Business 2014 — 2014
Certificate in Coaching Skills, Organizational Leadership
Concordia University 2001 — 2003
Marketing
Champlain College - St. Lambert 1999 — 2001
Tourism Hospitality Management
Tier One Travel November 2012 - Present
Robertson College May 2013 - Present
Air Canada Vacations September 2012 - November 2012
Romantic Planet Vacations Inc. November 2011 - August 2012
Transat October 2008 - October 2011
Marlin Travel April 2004 - September 2008
Marlin Travel April 1997 - March 2004
FunSun Vacations 1996 - 1997
Skills
Leisure Travel, Cruises, Tourism, Customer Service, Sales Management, Leisure, Travel Management, Hotel Booking, Business Travel, Tour Operators, Hospitality, Adventure Travel, Vacation, Hotels, Online Travel, Airlines, Sales, Hospitality Industry, Honeymoons, Marketing, Revenue Analysis, Event Management, Account Management, Event Planning, Resorts, Customer Satisfaction, Car Rental, Sabre, Destination Marketing, Marketing Strategy, Weddings, Tourism Management, Luxury, Travel Technology, Ticketing, Public Relations, Travel Planning, Contract Negotiation, Hotel Management, Galileo, Incentive Travel, Hospitality Management, Online Marketing, Front Office, Trade Shows
Education
Grant Macewan College 1994 — 1996
Travel Consultant
Wainwright High School 1987 — 1993
Freelancer January 2002 - Present
Lumenpulse Lighting Inc. July 2012 - June 2013
Spacial Audio February 2011 - January 2012
enRoute magazine September 2008 - April 2009
Cossette (Blitz) March 2008 - May 2008
Air Canada Vacations September 2007 - March 2008
Station M August 2005 - January 2007
Journal Place Publique February 2002 - July 2004
DTI Software October 2000 - January 2002
The McGill News October 1998 - October 2000
Skills
Copywriting, Writing, Journalism, Advertising, Marketing Communications, Public Relations, Translation, Editorial, Blogging, Film Criticism, Strategy, French, Corporate Communications, Online Journalism, Social Media Marketing, Creative Writing, Content Marketing, Copy Editing, Web Content, Magazines, Online Marketing, Web Marketing, Content Development
Education
McGill University 1997 — 2000
Bachelor of Arts, English (Cultural Studies)
Air Canada Vacations November 2009 - Present
Air Canada Vacations September 2006 - October 2009
Air Canada Vacations September 2004 - September 2006
Selectours 2002 - 2006
Skills
Tourism, Leisure Travel, Revenue Analysis, Hotels, Tour Operators, Sabre, Hotel Booking, Airlines, Event Management, Airports, Sales, Sales Management, Microsoft Word, Strategic Planning, Leisure, Online Travel, French, Teamwork, Microsoft Excel
Education
University of New Brunswick
Diploma, Tourism and Travel Services Management
Manulife June 2015 - Present
Manulife Financial July 2011 - Present
Manulife Financial May 2010 - July 2011
Canadian Cancer Society June 2009 - May 2010
Air Canada Vacations January 2005 - March 2009
Skills
Onboarding, Performance Management, Talent Acquisition, HRIS, Recruiting, Employee Relations, Human Resources, New Hire Orientations, Interviews, Employee Benefits, Benefits Administration, Training, Payroll, Screening, Management
Education
Sheridan College 2009 — 2012
Enrolled, Human Resources Management
Air Canada Vacations February 2011 - Present
Skills
Leisure Travel, Revenue Analysis, Tourism, Travel Management, Hospitality
Education
Humber College 2009 — 2011
Humber College 2009 — 2011
diploma, travel and tourism
GoodLife Fitness January 2010 - Present
Cruise Strategies Ltd. March 2012 - February 2014
Centrum Travel February 1998 - December 2007
Encore Cruises May 1994 - February 1998
Air Canada Vacations April 1992 - May 1994
Skills
Microsoft Office, Excel, Word, Customer Relations, Marketing, Microsoft Word, Cruises, Business Development, Strategy, Sales, Event Planning, Account Management, Marketing Communications, Online Marketing, Event Management, Social Media Marketing, Tourism, Travel Management, Customer Service, Marketing Strategy, Leisure Travel
Education
Brock University 1983 — 1986
Bachelor of Arts (B.A.), Geography
Bishop MacDonell High School 1979 — 1983
Air Canada Vacations June 2015 - Present
Air Canada October 2013 - June 2015
Alcor February 2012 - October 2013
CGI May 2010 - August 2010
CGI April 2008 - August 2008
Skills
Marketing Strategy, Strategic Planning, Project Management, Communication marketing, Étude de marché, Stratégie marketing, Microsoft Office, Google Analytics, Web Analytics, Planification..., Market Analysis, API, Marketing Communications, Marketing Research, Online Marketing, Business Analysis, CMS, SAS, SPSS, Photoshop, Airlines, Analyse de marché
Education
HEC Montréal 2010 — 2011
Master of Science in Administration (M Sc)
HEC Montréal 2007 — 2010
Bachelor of Business Administration (BBA)
Solvay Business School 2009 — 2009
Business Engineering
Air Canada Vacations December 2010 - Present
Auto123.com September 2010 - December 2010
evolio 2010 - 2010
Nurun 2006 - 2010
Delphes 2001 - 2006
Skills
.NET, Agile Methodologies, CMS, CSS, Databases, HTML 5, Integration, JavaScript, SQL, UML, Web Development, XHTML, XML, XSLT, jQuery, HTML
Education
Université des Sciences et de la Technologie 'Houari Boumediène'
Air Canada August 2010 - Present
Delta Air Lines 1991 - 2010
Air Canada Vacations 1988 - 1990
Skills
English, French, Italian, Portuguese, Airports, Coaching, Customer Support, Civil Aviation, Flights, Ticketing, Commercial Aviation, Strategy, Call Centers
Education
Loyola High School 1980 — 1984
Concordia University
BA
Concordia University
Certificate
Air Canada Vacations May 2015 - Present
Air Canada Vacations May 2013 - Present
Air Canada Vacations September 2007 - Present
Air Canada Vacations October 2003 - July 2007
Air Canada Vacations October 2002 - November 2003
Air Canada Vacations January 2002 - October 2002
Canada 3000 October 2000 - November 2001
British Airways November 1999 - October 2000
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Apollo, RESIII, Exceptionally Organized, Self starter, Excellent interpersonal..., Team player, Sales, Hotels, Tourism, Travel Management, Advertising, Leisure Travel, Hospitality, Business Travel
Education
International Institute of Travel 1996 — 1996
Diploma, Travel & Tourism
George Brown College 1989 — 1992
Diploma, Graphic Design
CW Jefferys Collegiate Institute 1986 — 1989
SSGD & SSHGD, Art
St. Basil's The Great 1984 — 1986
360 L'agence November 2014 - Present
Air Canada Vacations August 2011 - November 2014
Air Canada Vacations October 2010 - November 2011
Vacances Tour Mont-Royal December 2008 - April 2010
Allard Johnson Communications July 2007 - June 2008
Ubisoft 2006 - 2007
Skills
Marketing Communications, Project Management, Marketing, French, English, Marketing Strategy, Event Management, Public Relations, Spanish, Advertising, Event Planning, Tourism, Marketing Management, Strategic Communications, Online Marketing, Market Research, Account Management, Customer Service
Education
Université du Québec à Montréal 2003 — 2006
Baccalauréat, Communication marketing
Université de Sherbrooke
DESS en communication appliquée, Communications
Barcelo Hotels & Resorts April 2012 - Present
Air Canada Vacations May 2007 - April 2012
Transat November 2003 - May 2007
Sunquest/Holiday House September 2000 - November 2003
WestJet 1996 - 2000
Fiesta West 1992 - 1995
Skills
Client Relationship..., Conflict Resolution, Customer Relations, Troubleshooting, Training Skills, Training Delivery, Territory Management, Event Execution, Increasing Sales, Sales Promotion, Customer Service, Training, CRM, Event Planning, Leisure Travel, Hotels, Business Travel, Adventure Travel, Travel Management, Tourism, Cruises, Incentive Travel, Account Management, Sales Management, Marketing Strategy, Management, Business Development, Resorts, Trade Shows, Leisure, Tour Operators, Online Travel, Revenue Analysis
Education
Southern Alberta Institute of Technology 1986 — 1986
Travel Counsellor Certificate - Continuing Education
Southern Alberta Institute of Technology 1986 — 1986
Diploma, Travel Counsellor
Kensington Tours May 2012 - August 2014
Travel Professionals International January 2008 - February 2012
Contac Services September 2006 - January 2008
Air Canada Vacations December 2002 - June 2006
Blue Peak and Associates October 2000 - December 2002
American Airlines September 1999 - October 2000
Intra Travel Corporation/Carlson Wagonlit Travel Canada July 1997 - September 1999
Canadian Airlines 1984 - 1997
Skills
Business Planning, Strategic Thinking, Change Management, Operational Excellence, Organizational..., P&L Management, M&A experience, Corporate Communications, Re-engineering, Tourism, Leadership, Customer Service, Salesforce.com, Strategic Partnerships, Management, Budgets, Sales, Cruises, Business Development, Business Travel, CRM, Tour Operators, Marketing Strategy, Strategic Planning, Online Marketing, Mergers & Acquisitions, Event Management, Operations Management, Team Leadership, Hotels, Leisure Travel, Strategy, Public Speaking, Product Development, Airlines, Business Strategy, Coaching, Travel Management, Account Management, Team Building, Negotiation, Leisure, Marketing Communications, New Business Development, Hospitality Industry, Corporate Sales...
Education
Langara College 1984 — 1987
North Park Collegiate
Travelbrands (Sunquest & Holiday House) February 2015 - Present
Air Canada Vacations August 2003 - June 2014
Air Canada Vacations August 2006 - October 2008
Sunquest vacations 1992 - 2003
Sunquest vacations 1992 - 2003
Skills
Travel Management, Marketing Communications, Revenue Analysis, Negotiation, Social Media, Airlines, Public Relations, Leisure Travel, Marketing Strategy, Trade Shows, Hospitality Industry, Public Speaking, Sales Management, Territory Management, Account Management, Hospitality, B2B, Cross-functional Team..., Leadership, Product Marketing, Team Building, Sales Force Development, Sales, Business Travel, Marketing, Tourism, Business Development, Entrepreneurship, Pricing, E-commerce, Cruises, Customer Service, Contract Negotiation, Online Travel, Hotels, Event Management, New Business Development, Leisure, Strategic Planning, Management, Online Marketing, Online Advertising, Tour Operators, Budgets, Social Media Marketing, Business Strategy
Education
Seneca College of Applied Arts and Technology
Toronto School of Business
Halogen Filmshop January 2013 - Present
Parmalat Canada August 2012 - October 2012
Sobeys January 2012 - March 2012
Imperial Tobacco Canada August 2010 - December 2011
Air Canada Vacations 2007 - 2007
Rogers Communications 2004 - 2007
Skills
Financial Analysis, Sales Management, Team Leadership, Buisness développement, Financial Strategy, Real Estate Development, Real Estate Staging, Taxations, Corporate Budgeting, Risk Management, SAP, Business Strategy, Forecasting, Strategic Planning, Teamwork, Microsoft Excel, Finance
Education
Université de Sherbrooke 2011 — 2012
Expertise Comptable 2ième cycle, Accounting CGA
Université du Québec à Montréal 2007 — 2010
Baccalauréat, Comptabilité
Cegep Bois de Boulogne
Cegep Bois de Boulogne
Cegep Bois de Boulogne
Air Canada Vacations 2008 - Present
Freelance 2005 - Present
Freelance 1999 - Present
Centre Linguista Canada (CLC) January 2006 - September 2007
Centre Linguista 2002 - 2006
Inlingua 2000 - 2001
Skills
Creative Writing, Blogging, Editing, Advertising, Photography, French, Film, Social Media, Marketing Communications, Publicity, Marketing Strategy, Copy Editing
Education
McGill University 1996 — 1999
Bachelor's Degree, English Literature
Canadian Global TESOL Training Institute
Certificate of Teaching English to Other Languages, Languages / Teaching
Air Canada Vacations March 2013 - Present
Sunwing Travel Group December 2011 - February 2013
Transat January 1997 - October 2011
Vacances Air Canada / Vacances Air Transat November 1983 - May 1999
Skills
Tourism, Travel Management, Leisure Travel, Hotels, Hospitality, Cruises, Leisure, Revenue Analysis, Customer Service, Resorts, Tour Operators, Sabre, Online Travel, Event Management, Sales, Marketing Strategy, Sales Management, Account Management, Airlines, Vacation, Marketing, French, Business Travel, Yield Management, Adventure Travel, DES, Hotel Booking, Travel Planning, Travel Technology, Airline Reservations, Hospitality Industry, Incentive Travel, Car Rental, Voyage en ligne, Voyage d'affaires, Gestion des voyages, Hôtellerie, Stratégie marketing, Tourisme, Analyse des revenus, Voyages loisirs, Hôtel, Gestion d'évènement, Croisières, Service client, Français, Data Encryption Standard, Sales Manager, Réservation d'hôtel, Vente
Education
Envision groups- 2015 — 2015
Profesionlal Development Program
Disney Institute 2014 — 2014
Foundations for Excellence
Plusieurs formations spécialisées dans le domaine de la vente au cours des 20 dernières années 1985 — 2011
Certificats / mentions / formation continue, Ventes / marketing / gestion du personnel / communication
Université McGill 1993 — 1994
Conversation anglaise, Langue
Université du Québec à Montréal 1980 — 1983
B.A.A. en administration des affaires / Gestion et interventions Touristiques, Gestion Touristique, Obtention de mon BAC en 1983
CGI November 2005 - Present
Cirque du Soleil July 2004 - September 2005
CGI November 2002 - July 2004
Montreal International September 1996 - April 2002
Festival des Films du Monde June 1996 - September 1996
National Film Board of Canada March 1977 - September 1996
Transat January 1995 - March 1995
National Film Board of Canada November 1987 - April 1988
Air Canada Vacations November 1986 - April 1987
Radio-Canada March 1986 - June 1986
Skills
Organisation..., Relations publiques, Multicultural, English, Espagnol, Customer Service, Outlook, Multitasking Skills, Microsoft Word, Microsoft Excel, Tourisme et voyages, Esprit d'équipe, Critique voyages Trip..., PowerPoint, Efficacité..., Français, Intégration, Destination Management..., Confidentialité, Rédaction, Gestion d'agenda, Prise de...
Education
McGill University 1994 — 1995
Certificat de compétences en espagnol, Hispanic and Latin American Languages, Literatures, and Linguistics, General, Haut niveau.
Académie Sainte-Anne 1975 — 1976
Secondaire V, Secrétariat, Mention honorable.
Vanier College 1973 — 1975
D.E.C., Langues modernes (Espagnol, italien et allemand), Haut niveau.
Dandurand 1972 — 1973
Secondaire V, Géographie, histoire, anglais, littérature française, etc.
Air Canada Vacations May 2013 - Present
CH August 2010 - Present
vestechpro September 2011 - December 2012
Reitmans April 2007 - August 2009
Buffalo Jeans September 2001 - February 2007
Cooper-Hewitt, National Design Museum June 2000 - August 2000
Skills
Creative Direction, Brand Development, Graphic Design, Marketing Strategy, Logo Design, Marketing, Fashion, Strategy, Packaging, Retail, Apparel, Trend Analysis, Team Leadership, Scenario Planning, Motivation, Personal Development, Creative Services, Teamwork, Special Events..., Planning & Execution of..., Graphics, Business Development
Education
HEC Montréal 2009 — 2010
MBA, Marketing
Concordia University 1999 — 2001
BFA, Design Art
McGill University 1992 — 1996
BA, Psychology
CEGEP - John Abbott College 1990 — 1991
DES, Social Sciences
Air Canada Vacations April 2013 - July 2015
Thomas Cook North America, ENCORE CRUISES December 2011 - March 2013
AIR TRANSAT HOLIDAYS 1995 - 2011
AIR TRANSAT HOLIDAYS 1992 - 1995
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, HTML, Negotiation, Tourism, Gestion d'évènement, Service client, Tourisme, Vente
Education
College Lasalle, Ecole de tourisme 1987 — 1989
D.E.C. tourism degree
College Lasalle Montreal
Université de Montréal
Majeur en littérature anglaise
Learnography April 2015 - Present
Curriculum Services Canada April 2014 - Present
JTCina.com August 2004 - Present
The Andrew Rok Foundation June 2013 - January 2014
Advanced Knowledge Networks September 2012 - January 2014
Starshot Ventures Inc. November 2008 - June 2011
The Career Foundation 2011 - 2011
Oxford University Press May 2008 - November 2008
Iovate Health Sciences December 2006 - March 2007
Air Canada Vacations 2007 - 2007
Skills
Strategic Communications, Corporate Communications, Blogging, Marketing Communications, Marketing, Strategy, Social Media Marketing, Leadership, E-commerce, Marketing Strategy, Newsletters, Coaching, Internal Communications, Training, Social Media, New Business Development, Editing, Public Speaking, Copywriting, Persuasive Communication, Career Counseling, Content Development, Executive Coaching, Communication Training, Psychology, Marketing Management, Web Design, Management, Media Communications, Business Coaching, Presentation Coaching, Product Marketing, Market Planning, Lead Generation, Online Advertising, Business Development, CRM, Public Policy, Politics, Public Relations, Press Releases, Speech Writing, Media Relations, Integrated Marketing, Business Strategy, Email Marketing, SEO, Event Management, Fundraising, B2B
Education
Queen's University 2003 — 2005
Master of Arts, •Political Studies: Canadian Politics, Constitutional Politics, Human Rights
University of Toronto 1999 — 2003
Honours Bachelor of Arts, English Specialist, Political Science Major
Philip Pocock Catholic Secondary School 1994 — 1999
Ontario Secondary School Diploma
Kensington Tours / TravelEdge February 2012 - August 2015
Air Canada Vacations August 2002 - June 2011
Roots Air - Skyservice Airlines Inc January 2001 - May 2001
Grands Voyages Brindisi International Inc June 1997 - January 2001
Tour East Holidays March 1996 - March 1997
Fairmont Hotels and Resorts August 1995 - December 1995
Rocky Mountaineer April 1993 - August 1995
Brewster Transportation & Tours May 1985 - January 1993
Skills
Leadership, Management, Team Building, Tourism, Strategic Planning, Cross-functional Team..., Negotiation, Change Management, Start-ups, Marketing Strategy, Sales Operations, Sales, Coaching, Product Development, Analysis, Hospitality, Event Management, Sales Management, Customer Service, Leisure Travel, Forecasting, New Business Development, Account Management, Purchasing, Budgets, Operations Management, Business Strategy, Marketing Communications, Tour Operators, Hotels, Contract Negotiation, Entrepreneurship, Travel Management
Education
Concordia University
Bachelor of Arts
Air New Zealand January 2008 - Present
Air Canada Vacations 1987 - 2007
Skills
Travel Management, Sabre, Business Travel, Airlines, Tourism, Leisure Travel, Online Travel, Amadeus, Sales Management, Customer Service, Revenue Analysis, Event Management, Account Management, Tour Operators, Contract Negotiation
Education
Humber College
Air Canada Vacations February 2011 - Present
Owner/Founder December 2007 - Present
Owner September 2007 - Present
Freelance Musician 1995 - Present
Stocktrak April 2010 - July 2010
RFID Academia November 2009 - December 2009
Royal Lepage November 2006 - July 2008
IATA January 2004 - July 2005
IATA April 2001 - December 2004
IBM February 2000 - April 2001
Skills
Management, Business Analysis, Project Management, Team Leadership, Business Process, Analysis, Process Improvement, Project Planning
Education
McGill University 2006 — 2007
Comprehensive Project Management Course (26 weeks), Project Management
Concordia University 1994 — 1997
Bachelor of Computer Science, Information Systems
Concordia University 1987 — 1990
Bachelor of Commerce, Administrative Management
Concordia University
Continuing Education, Structured Query Language (SQL)
Carbure Design August 2009 - Present
ADD stratégies January 2005 - August 2009
Air Canada Vacations June 2003 - January 2005
Dumoulin Electronique July 2000 - June 2003
Skills
Illustrator, Graphic Design, InDesign, Marketing Communications, Brochures, QuarkXPress, Web Design, Adobe Creative Suite, Advertising, Social Media, Photoshop, Dreamweaver, Adobe Acrobat, Photography, SEO, Typography, Online Advertising, Social Media Marketing, Online Marketing, DES, VOS, Creative Direction, Art Direction, Marketing Strategy, Strategic Communications, Digital Strategy, Directeur artistique, Adobe Photoshop, Communication marketing, Direction artistique, Graphisme, Adobe Illustrator, Stratégie marketing, Coaching, Réseaux sociaux, Publicité en ligne
Education
Université Laval 1992 — 1996
bac, Communication graphique
Air Canada Vacations November 2011 - Present
lg2 December 2010 - August 2011
Top Gear Marketing (Events and promotions) May 2010 - October 2010
Draftfcb May 2008 - June 2010
L'Oreal 2007 - 2007
Imperial Tobacco 2006 - 2006
Skills
Digital Marketing, Marketing Communications, Advertising, Marketing Strategy, Email Marketing, Marketing Management, Account Management, Event Management, Digital Strategy, Integrated Marketing, Online Marketing, Marketing, Web Analytics
Education
HEC Montréal 2006 — 2008
Bachelor's, Marketing
Champlain College 2003 — 2005
DEC, Commerce
Rogers Communications Course instructorCanadian Marketing AssociationSeptember 2011 - Present
Air Canada Vacations May 2014 - August 2015
Air Canada Vacations July 2008 - May 2014
La fondation du Maire June 2011 - May 2013
Reseau Action TI 2010 - 2011
CloudRaker October 2006 - June 2007
OnX Bluespark January 2006 - September 2006
Tucows December 2004 - January 2006
Taleo December 2002 - September 2004
Userfriendly365 March 2001 - November 2002
Skills
E-commerce, Digital Marketing, Online Advertising, Web Analytics, Mobile Marketing, Web Marketing, User Experience, SEM, Online Marketing, Usability Testing, Strategy, Google Adwords, Web Strategy, SEO, Google Analytics, Social Media, Marketing, E-business, Usability, User Experience Design, Digital Strategy, Media Planning, Entrepreneurship, Email Marketing, Management, Taleo, Interactive Marketing, Analytics, Web 2.0, Digital Media, PPC, Content Strategy, Product Development, Social Media Marketing, CMS, New Media, Conversion Optimization, Website Development, Marketing Strategy, Guest Lecturing, Web Development, Leadership, Marketing Communications, Advertising, CRM, Integrated Marketing
Education
Université Laval 2003 — 2007
MBA
University of Toronto - Ontario Institute for Studies in Education 2000 — 2002
M.Ed
University of Toronto - Woodsworth College 1994 — 1998
B.Sc.
Université de Montréal 1989 — 1991
Certificate
Polyvalente Charles-Gravel 1981 — 1986
Amazon January 2013 - Present
WebMD August 2009 - December 2012
Conceptis Ltd. August 2009 - December 2012
Air Canada Vacations July 2006 - July 2009
Skills
JavaScript, CSS, Java, Web Development, CMS, HTML, XML, Flash, SQL, SEO, Databases, Programming, Website Development, jQuery, Photoshop, Windows, Web Applications, XHTML, Front-end Development, MySQL, AJAX, Mobile, Graphics
Education
Concordia University 2002 — 2006
Bachelor Degree in Engineering, Computer Engineering, Software Option
Cardio Plein Air inc. March 2013 - Present
Les YMCA du Québec August 2011 - June 2013
COH Inc. February 2010 - April 2011
Moisson Montréal January 2010 - February 2010
SLM Communication July 2009 - November 2009
Air Canada Vacations 2002 - 2008
Education
Université Laval 1996 — 1999
Baccalauréat, Sciences de la consommation - option service à la clientèle
Consulat du Guatemala Agent de LiaisonCONSULAT DU GUATEMALA A MONTREALOctober 2013 - Present
Air Canada Vacations September 2010 - September 2011
Vacances Air Transat 1999 - 2005
Skills
Marketing Strategy, Marketing, Account Management, Sales Management, Sales, Marketing Communications, Online Advertising, Customer Service, E-commerce, Event Management, Leadership, Strategic Planning
Education
HEC Montréal 2000 — 2001
Certificat, Business Administration and Management, General
College Maisonneuve 1994 — 1997
DEC, Bureautique et Administration
Royal Caribbean Cruises, Ltd. November 2013 - July 2015
Globus family of brands January 2013 - November 2013
CSIA December 1999 - February 2013
Air Canada Vacations June 2012 - December 2012
Air Canada Vacations February 2010 - June 2011
Advantage Travel & Cruise Centres October 2008 - December 2010
Cité Collégiale, Ottawa Ont September 2009 - May 2010
Thomas Cook Group June 2007 - October 2008
Alitalia, bmi, Hyatt Hotels and resorts April 1999 - December 2001
ROYAL AIRLINES May 1998 - April 1999
Skills
Tourism, Account Management, Strategic Planning, Coaching, Customer Relations, Marketing Strategy, Organizational..., Customer Service, Event Management, Sales Management, Management, New Business Development, Advertising, Business Development, Training, Contract Negotiation, Hospitality, Sales, Social Media, Project Planning, Budgets, Travel Management, Selling, Program Management, Hotels, Cruises, Event Planning, Marketing Communications, Public Relations, Marketing, Trade Shows, Hospitality Industry
Education
Université de Montréal 1983 — 1984
Certificate (not completed), Marketing, Communications
Collège du Vieux Montréal 1977 — 1979
DEC, Education spécialisée
IFG Marketing 2009 - Present
Travix International - Vayama.com September 2011 - September 2013
Travel Guide to California January 2010 - June 2013
Luxury Link December 2007 - March 2009
Classic Vacations - Expedia October 2005 - November 2007
Air Canada Vacations March 2004 - October 2005
Purley Supreme Foods December 2000 - February 2004
Air Canada Vacations May 1996 - January 2001
Air Canada Vacations May 1990 - May 1996
Air Canada Vacations June 1986 - May 1990
Skills
SEM, E-commerce, SEO, Strategy, Advertising, Digital Marketing, Sales, Web Analytics, Affiliate Marketing, Public Relations, Direct Marketing, Leadership, Email Marketing, Marketing, Social Media Marketing, Account Management, Online Marketing, Google Adwords, New Business Development, Social Networking, Marketing Strategy, Product Development, Strategic Partnerships, PPC, Lead Generation, B2B Marketing, Online Advertising, Social Media, Mobile Marketing, Brand Management, Marketing Communications, B2B, Brand Development, Digital Media, Integrated Marketing, Media Planning, Digital Strategy, Analytics, Web Marketing
Education
University of San Francisco 2011 — 2011
Master Certificate in Internet Marketing
University of Toronto Mississauga 1983 — 1985
Business Administration, Marketing
Cawthra Park High School
Air Canada Vacations December 2006 - Present
Globus family of brands January 2004 - July 2006
AOL Canada, Toronto July 2003 - January 2004
Televisa - Esmas.com January 2000 - July 2002
Skills
E-commerce, E-business, Web Marketing, Multimedia, Business Strategy, Strategic Planning, Business Planning, New Business Development, Marketing Strategy, Change Management, Negotiation, Business Analysis, Cross-functional Team..., Competitive Analysis, Business Development, Business Intelligence, Management Consulting, Team Leadership, Web Analytics, Strategy, SEO, Leadership, Management, Sales Management, Start-ups, Marketing, Online Marketing
Education
York University - Schulich School of Business 2003 — 2004
Post- MBA
IPADE Instituto Panamericano de Alta Direccion de Empresas 1995 — 1997
MBA
Tecnológico de Monterrey 1986 — 1991
BSc.
JPdL International August 2011 - January 2015
Sabre Hospitality Solutions September 2010 - August 2011
Self Employed January 2007 - September 2010
Travelport 2005 - 2007
American Express 2003 - 2005
Sabre Travel Network 1997 - 2003
Sunqest Vacations 1994 - 1997
Air Canada Vacations 1987 - 1993
KPMG 1983 - 1987
Skills
Negotiation, Management, Business Acumen, Networking, Profit, Account Management, New Business Development, Sales Management, Strategic Planning, Budgets, Contract Negotiation, Marketing Strategy, B2B, Leadership, Team Leadership, Project Planning, Business Development, Social Media Marketing, Sales, Customer Service, Retail, Coaching, Strategy, Start-ups, Strategic Partnerships, CRM, Competitive Analysis, Pricing, Business Planning, Forecasting, Business Strategy, Finance, Product Marketing, Team Building, Sales Process, Key Account Management, Sales Operations, Selling, P&L Management, Marketing
Education
Bishop's University 1980 — 1983
BBA
McGill University 1983 — 1985
Diploma in Accountancy Program
Champlain College 1978 — 1980
DEC
St Patrick High School 1973 — 1978
PWC January 2006 - Present
Air Canada Vacations January 2005 - 2006
Education
Concordia University 2000 — 2001
Graduate Certifcate, Managememt Accounting
Zemh Technology Services Inc. April 1996 - Present
Contac Services July 2010 - December 2010
Air Canada February 2009 - December 2009
Air Canada Vacations February 2006 - February 2009
Air Canada January 2000 - February 2006
Air Canada January 1997 - January 2000
Air Canada April 1996 - January 1997
Via Rail 1986 - 1996
Via Rail Canada 1986 - 1996
Mercantile Bank of Canada May 1978 - May 1986
Skills
Business Analysis, Process Improvement, IT Management, Project Portfolio..., Databases, Project Management, Airlines, Aviation, Commercial Aviation, Change Management, Flights, Requirements Analysis, Team Building, Airports, Project Planning, Management, Program Management, Team Leadership, Integration, IT Strategy, Business Process..., Operations Management, Business Process, Software Project...
Education
McGill University 1968 — 1978
Soest Senior School 1965 — 1968
High School
Air Canada July 2008 - Present
Air Canada Vacations January 2004 - July 2008
Education
Concordia University 1996 — 1999
GTA Wholesale October 2014 - Present
TMR HOLIDAYS June 2013 - May 2014
Total Vacations August 2011 - June 2013
Globelite Travel Marketing Inc. October 2010 - August 2011
Solways Holidays/Solways January 2008 - August 2010
Air Canada Vacations September 1988 - June 2006
Air Canada Vacations August 1986 - September 1988
Air Canada Vacations January 1983 - August 1988
Air Canada Vacations November 1982 - January 1985
Skills
Travel Management, Hospitality, Online Advertising, Marketing Strategy, E-commerce, New Business Development, Competitive Analysis, Business Strategy, Management, Training, Market Planning, Budgets, Team Leadership, Sales Operations, Cruises, Sales, Sales Management, Tourism, Strategic Planning, Leisure Travel, Customer Service
Education
Ryerson University 1982 — 1985
business administration, Marketing and finance
Cawthra Park Secondary School 1977 — 1982
Hohours High Diploma
Art Horn Sales Technique
Business Administration
SplashDot January 2013 - Present
We Talk To Robots August 2009 - Present
Publipage October 2011 - October 2012
Air Canada Vacations September 2008 - September 2009
Interfacing Technologies March 2007 - September 2008
Interfacing Technologies December 2006 - March 2007
Gameloft June 2005 - December 2006
Skills
Corporate Communications, Video Production, Social Media Marketing, Online Advertising, E-commerce, Process Improvement, Marketing, HTML, Email Marketing, Digital Marketing, Photoshop, Social Media, Marketing Strategy, Project Management, XML, Adobe Creative Suite, Dreamweaver, Graphic Design, Website Development, Marketing Communications, Analytics, Digital Media, Strategic Communications, Online Marketing
Education
Concordia University 2009 — 2013
Masters, Philosophy of language/Cognitive Science
Concordia University 2003 — 2006
BA, Philosophy, Cognitive Science, Logic, Writing
Air Canada Vacations January 2010 - September 2010
TUI TRAVEL UK May 2009 - December 2009
SUNWING VACATIONS October 2007 - April 2009
LIZ CLAIBORNE INC March 2006 - March 2007
Business Development Bank October 2004 - March 2006
THE BANK OF NOVA SCOTIA Personal Banking Officer July 2000 - March 2004
Education
Concordia University 2000 — 2004
Bachelors of Commerce, Finance
Champlain College 1998 — 2000
DEC, Commerce
Fusion BPO Services February 2015 - Present
Gexel Telecom International and IP5 Corporation February 2007 - May 2014
Jetsgo January 2004 - January 2007
Air Canada Vacations January 2002 - November 2004
Air Canada Vacations March 1999 - August 2002
Canadian Airlines 1997 - 1999
Skills
Call Center, Telecommunications, Customer Relations, Operations Management, Sales Management, Change Management, Account Management, Customer Satisfaction, Strategic Planning, Outsourcing, Management Consulting, Negotiation, Business Strategy, Business Analysis, Business Planning, Process Engineering, E-commerce, Contract Negotiation, Marketing, Sales, Management, Call Centers, Leadership
Education
Queen's University 2000 — 2000
Certficate, Executive Leadership
Concordia University 1981 — 1983
Commerce, Commerce
Air Canada Vacations January 2015 - Present
SCP SCIENCE September 2011 - December 2014
Gap Inc. December 2005 - December 2011
Skills
Microsoft Office, Biochemistry, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Team Leadership, Outlook, Teamwork, Project Management, Management, Retail, Sales, Customer Satisfaction, Time Management, Leadership, Research, Strategic Planning, Data Analysis
Education
Concordia University 2013 — 2016
Bachelor of Commerce (BCom), Logistics, Materials, and Supply Chain Management
Concordia University 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Biochemistry, Specialization
Air Canada Vacations
Skills
Airlines, Tourism, Sabre, Travel Management, Revenue Analysis, Business Analysis, Airports, Leisure Travel, Customer Service, Software Quality..., Team Management, Business Intelligence, Performance Testing, Marketing Strategy, Change Management, Process Improvement, Strategic Planning, SQL, Project Planning, Online Travel, Leadership, Budgets
Education
Concordia University 1996 — 1997
Commerce
Freelance January 1998 - Present
Institut Kiné-Concept May 2013 - September 2013
CLS Lexi-tech Ltd. August 2008 - May 2009
Air Canada Vacations 2005 - 2006
Skills
Translation, Copywriting, Proofreading, Writing, French, English, Literature, Social Media, Research, Customer Service
Education
Université de Montréal 2003 — 2007
Master's Degree, German Studies
Family Care Network August 2015 - Present
Lifetek Inc September 2012 - Present
Associates in Family Medicine March 2014 - August 2015
Northwest Gastroenterology August 2013 - January 2014
Avamere Bellingham Healthcare and Rehab April 2013 - August 2013
Bellingham Technical College January 2010 - June 2010
Western MailTech Ltd January 2000 - January 2002
IMA Ltd January 1998 - January 1999
CAA Southwestern Ontario, Hamilton January 1994 - January 1998
Air Canada Vacations January 1992 - January 1994
Skills
Pediatrics, Nursing, Healthcare, Hospitals, Clinical Research, Cpr Certified, ACLS, BLS, Medicine, Inpatient, Acute Care, Medication..., LPN, Patient Education, EKG, Vital Signs, Home Care, IV, Direct Patient Care, First Aid, Phlebotomy, EMR, Patient Advocacy, Nursing Education, Rehabilitation, Medical Terminology, Wound Care, Training, Medical/Surgical, Nursing Care, CPR Certified, Teaching, Patient Safety, Family Medicine, HIPAA, Health Education
Education
Bellingham Technical College 2014 — 2016
RN Associate Degree, Registered Nursing, 4.0
Bellingham Technical College 2009 — 2013
Practical Nursing - Graduated, Anatomy, Biology, Nursing, A+
Clayton College 2006 — 2011
B.S. of Natural Health/Doctor of Naturopathy, Naturopathy, 4.0
Bellingham Technical College 2010 — 2010
Certificate, Phlebotomy, 4.0
British Columbia Institute of Technology 1998 — 2000
Certificate of Computer Programming, Computer Programming
Sims Travel College 1989 — 1990
Diploma, Travel & Tourism, 4.0
Central Counties Tourism April 2013 - Present
Marriott Hotels and Resorts June 2011 - November 2012
Four Points by Sheraton Toronto Mississauga December 2009 - April 2011
Westmont Hospitality Group June 2007 - December 2009
CELUISMA HOTELES April 2006 - May 2007
Air Canada Vacations January 2004 - April 2006
Crown Paradise January 2001 - January 2004
Biovail January 1998 - January 2000
Allan Crawford 1994 - 1995
Skills
Sales Management, Revenue Analysis, Hotels, Account Management, Hospitality Industry, Hospitality Management, Hotel Management, Leadership, Hospitality, Marketing Strategy, Event Management, Meeting Planning, Tourism, Sales, Customer Service, Trade Shows, Management, Marketing, Resorts, Budgets
Education
McGill University 1989 — 1992
BComm, Sales & Marketing
CEGEP - John Abbott College 1987 — 1989
Marketing, 92%
Riverdale High School
GED
Air Canada Vacations 1992 - Present
Walt Disney World 1991 - 1992
Skills
Tourism, Training, Project Planning, Teamwork, Coaching, Customer Service, Performance Management, Event Management, Hospitality, Travel Management
Education
CompTia - FKA
Managing the learning organization, Designing instruction, CTT +, Training
Concordia University
Hospitatily Management
Lasalle College
Tourism
Air Canada Vacations January 2008 - Present
Air Canada Vacations May 2007 - December 2007
MLAR 1998 - May 2007
Skills
Business Intelligence, SQL, Oracle, Databases, XML, Software Development, Microsoft SQL Server, Visual Basic, Informix 4GL, Informix, C, Java, Atlassian JIRA, Confluence, Fisheye, Problem Solving, System Design, System Architecture, SAS programming, IT Management, Integration, Requirements Analysis, Business Analysis, E-commerce
Education
Champlain Regional College 1980 — 1983
DEC, Computer Science
Concordia University
bComm, Decision Sciences (MIS)
Westjet Vacations May 2008 - Present
Air Canada Vacations 2001 - 2004
Education
Acadia University 1992 — 1994
BBA, Minor in Marketing
Acadia University 1988 — 1992
BRM, Tourism
Air Canada Vacations
Skills
Airlines, Aviation, Airports, Airport Management, Travel Management, Sabre, Commercial Aviation, Leisure Travel, Amadeus
Education
HEC Montréal
Certificate, Management
ITHQ - Institut de Tourisme et Hotellerie du Quebec 1976 — 1980
DCS, Tourism Management
Sunwing Travel Group December 2011 - Present
GEM Health Care Services January 2011 - December 2011
Air Canada Vacations September 1986 - June 2010
Air Canada Vacations February 1997 - September 2007
Skills
Revenue Analysis, Tourism, Travel Management, Hotels, Hospitality, Hospitality Industry, Airlines
Education
Dawson College
Social studies
Air Canada Vacations September 2013 - Present
Rogers Communications May 2013 - August 2013
Ryerson University Information Technology Management Student Association May 2011 - April 2012
Enbridge Gas Distribution May 2011 - August 2011
Journey of Faith Conference May 2011 - August 2011
Ryerson University Women in Information Technology Management September 2010 - April 2011
Ryerson University Information Technology Management Student Association September 2010 - April 2011
Ryerson University 2010 - 2011
Ryerson University November 2009 - September 2010
Ryerson University Women in Information Technology Management September 2009 - September 2010
Skills
Microsoft Office, Leadership, Team Leadership, Social Media, Business Analysis, Project Delivery, Business Requirements, User Acceptance Testing, Unit Testing, System Integration..., Customer Service, Teamwork, Research, Time Management, Access, Analysis, Visio
Education
Ryerson University 2008 — 2012
Bachelor of Commerce (B.Com.), Business Technology Management
Air Canada Vacations May 2013 - Present
Transat February 2012 - May 2013
Banque Nationale du Canada April 2011 - February 2012
National Bank of Canada March 2006 - March 2011
Standard Life September 2004 - March 2006
Skills
Recruiting, Payroll, Employee Relations, Human Resources, Employee Benefits, HRIS, Coaching, HR Policies, Benefits Administration, Training, Customer Service, Interviews, Performance Management, Talent Acquisition, Succession Planning
Education
Concordia University 2002 — 2005
Bachelor's Degree, Human Ressources
The Hershey Company 2013 - Present
Pitney Bowes Canada 2010 - 2013
Air Canada 2008 - 2010
FedEx Express 2006 - 2008
Air Canada Vacations 2004 - 2006
Infonet Services Canada Inc. (rebranded BT Infonet) 2001 - 2003
Education
Building Better Boards - TJ Solutions 2012 — 2012
Building Better Boards
Certified Management Accountants of Ontario 2005 — 2009
CMA
Ryerson University 1997 — 2001
BComm
Bisque It Pottery Painting Studio June 2013 - Present
Virtual Agent Services Toronto Ontario January 2010 - January 2012
Air Canada Vacations December 1989 - August 2009
M & L Custom Upholstery April 2002 - April 2007
Air Canada Vacations 2002 - 2006
Air Canada Vacations December 1989 - September 2002
MCI the Doctor's office, Etobicoke January 2000 - January 2001
Skills
Teamwork, Customer Relations, Billing, Customer Service, Forecasting, Tourism, Hospitality, Sales, Invoicing, Hotels, Customer Satisfaction, Cruises, Coaching, Time Management, Call Centers, Airlines, Marketing, Pricing, Social Media Marketing, Microsoft Office, Revenue Analysis, Management, Training, Account Management, Event Management, Hospitality Industry, Marketing Strategy, Team Building, Team Leadership, Negotiation, Microsoft Word, Leadership, Budgets
Education
Humber College 1987 — 1989
Diploma, Travel and Tourism Diploma
VOYAGE REGENCE/CARLSON April 2006 - Present
Air Canada Vacations 1988 - 1990
Skills
Tourism, Leisure, Cruises, Leisure Travel, Travel Management, Tour Operators, Hotels, Revenue Analysis, Business Travel, Hospitality
Education
Université de Montréal 1977 — 1979
Spanish Studies, Spanish
Parker Hannifin November 2007 - Present
Air Canada Vacations March 2002 - April 2006
Air Canada July 1996 - February 2002
Shoppers Drug Mart March 1986 - June 1996
Skills
Talent Management, Employee Relations, Employee Engagement, Performance Management, Change Management
Education
University of New Brunswick 1988 — 1992
BBA, Human Resources/Political Science
Air Canada Vacations January 2014 - September 2015
C.P.R.L. 2013 - January 2015
Le SuperClub Vidéotron January 2011 - May 2013
Calimacil 2013 - 2013
École de danse Corps et âme en mouvement June 2010 - August 2010
Le Château January 2010 - June 2010
Carnival store June 2009 - August 2009
Skills
Translation, English, Microsoft Office, Language Services, Customer Service, Research, Microsoft Excel, Microsoft Word, Relations publiques, Service client
Education
Université de Montréal 2010 — 2013
Baccalauréat, Traduction et interprétation
The University of Salford 2012 — 2012
Translation
Cégep Marie-Victorin 2006 — 2009
DEC technique, Design de mode
Air Canada Vacations April 2011 - Present
Air Canada Vacations September 2010 - April 2011
KLF Media December 2008 - September 2010
Skills
SOA, Design Paterns, Java, JEE, EJB, RMI, JNDI, JMS, Multithreading, Web Development, Web Services, Distributed Systems, Spring, Hibernate, Struts, MyBatis, JAXB, Maven, Ant, Oracle, PostgreSQL, MySQL, Tomcat, JBoss, Agile Methodologies, Unix, C++, Linux, Shell, UML, Web Applications, Java Enterprise Edition, Spring Framework
Education
Université Paris Sud (Paris XI) 2004 — 2005
Master, IT
Air Canada Vacations August 1990 - Present
Skills
Hotels, Tourism, Revenue Analysis, Leisure Travel, Business Travel, Leisure, Travel Management, Tour Operators, Customer Service, Online Travel, Hospitality, Airlines, Cruises, Hospitality Industry, Yield Management, Resorts
Education
Sheridan College
Travel & Tourism
Flight Network June 2007 - Present
Air Canada Vacations May 2000 - March 2007
Skills
Travel Management, Tourism, Airlines, Business Travel, Leisure Travel, Online Travel, Cruises, Customer Service, Hotels, Amadeus, Leisure, Vacation
Education
Humber College 1998 — 2000
Travel and Tourism
AMPM ( Armando Mendonca Project Management ) July 2014 - Present
VoX International Inc. September 2009 - July 2014
Air Canada Vacations March 2006 - August 2009
Skills
Integrated Marketing, Strategy, Advertising, Business Development, Product Development, Social Media, Marketing Communications, Online Marketing, Marketing Strategy, Social Media Marketing, Marketing, Account Management, New Business Development, Trade Shows, Sales Management
Education
University of Toronto 1994 — 1996
Marketing
Toronto School of Business 1984 — 1986
Orbitz Worldwide May 2015 - Present
Air Canada Vacations January 2012 - April 2015
Air Canada Vacations August 2007 - December 2011
Air Canada Vacations October 2005 - May 2007
Skills
Tourism, Marketing Strategy, Travel Management, Marketing Communications, Marketing, E-commerce, Web Analytics, Strategic Planning, Customer Service, Market Research, Competitive Analysis, Business Travel, Revenue Analysis, Sales, Social Media, Online Marketing, Hospitality, Project Management, Product Management, Revenue Management, Business Development, Market Management, Business Analytics, Online Travel, Management, Hotels, Leadership, Negotiation, Hospitality Industry, Strategy, Leisure Travel
Education
Concordia University 2007 — 2014
Bachelor of Commerce (B.Com.), Marketing
Cegep John Abbott College October 2013 - Present
Air Canada Vacations March 2012 - June 2013
Holiday Club Pacific April 2011 - June 2011
All Communications Network July 2009 - February 2011
ACN July 2009 - February 2011
Air Canada Vacations December 2007 - February 2011
Skills
Direct Sales, Customer Service, Customer Satisfaction, Tourism, Guided Tours, Hospitality Industry, Commercial Insurance, Property & Casualty..., Professional Services
Education
CEGEP - John Abbott College 2013 — 2014
DEC obtained 2004 AEC obtained 2014, Tourism and Insurance
Champlain College 2000 — 2004
Tourism, Tourism
Air Canada Vacations November 2012 - Present
Zoum Armada February 2011 - April 2012
Air Canada Vacations 2009 - 2011
Self Employed Freelance Work November 2007 - November 2009
Nerd Studios 2007 - 2008
DesArts communication June 2005 - November 2007
HBC 1986 - 2003
Skills
Illustrator, QuarkXPress, InDesign, Photoshop, Layout, Adobe Acrobat, Mac, Production, Microsoft Office, Adobe Creative Suite, Art, Pre-press, Vector Illustration, Art Direction, Image Editing, Creative Direction, Video Editing, Drawing, Painting, Brand Development, Marketing Communications, Keynote, OS X, Branding & Identity, Posters, WordPress, Visual Communication, Book Design, Direct Mail, Interaction Design, Brochures, Business Cards, Motion Graphics, Concept Development, Digital Marketing, Digital Illustration, Banners, Magazine Design, Catalogs
Education
RTC 2004 — 2005
DEP, Computer Graphic techniques
Concordia University 1983 — 1986
Fine Arts, Studio Arts
Lester B. Pearson Comprehesive High School 1975 — 1976
High School Graduation certificate
Westin Montreal May 2015 - Present
Hotel Nelligan July 2014 - January 2015
CorporateStays.com August 2013 - May 2014
Hôtel Le Crystal May 2013 - August 2013
Hôtel Le Crystal April 2011 - August 2013
CAA-Québec May 2010 - August 2010
Air Canada Vacations June 2009 - December 2009
Air Canada Vacations June 2008 - June 2009
Skills
Hospitality Industry, Hotel Management, Front Office, Property Management..., Tourism, Revenue Analysis, Hotel Booking, Tourism Management, Travel Management, Travel Planning, Tour Operators, Yield Management, Opera, GDS, Galileo, Reservation, Customer Satisfaction, Travel Agency, Guest Service Management, Hospitality, Hospitality Management, Rooms Division, Leisure Travel, Online Travel, Business Travel, Hotel Administration, Revenue Forecasting, Up-selling
Education
École des sciences de la gestion (ESG UQAM) 2011 — 2014
BAA, Tourism & Hospitality management
Université du Québec à Montréal 2009 — 2010
Certificate, Tourism management
College April-Fortier 2008 — 2008
AEC, Travel planning & sales
RONA June 2011 - Present
Air Canada Vacations July 2008 - August 2009
IMS Health January 2003 - January 2008
IMS Health 2000 - 2002
Education
Concordia University 1988 — 1990
B.A., Journalism
McGill University 1984 — 1987
B.A., Industrial Relations
McKesson Canada June 2015 - Present
McKesson Canada May 2012 - June 2015
McKesson Canada February 2011 - May 2012
McKesson Canada August 2007 - February 2011
McKesson Canada December 2004 - August 2007
Air Canada Vacations October 2003 - December 2004
Bombardier Aerospace September 2000 - October 2003
Skills
Corporate FP&A, Mergers & Acquisitions, Strategic Thinking, Business Development, Pricing Strategy, Financial Analysis, Financial Modeling, Process Improvement, Leading Change, Business Valuation
Education
Ordre des Comptables Professionnels Agréés du Québec
CPA, CMA
Université de Montréal - HEC Montréal
BAA
Air Canada Vacations February 1988 - Present
The Bay, Laval 1981 - 1984
Skills
Marketing Strategy, Travel Management, Tourism, Revenue Analysis, Airlines, Airports, Leisure Travel, Negotiation, Aviation, Mediation, Cruises, Travel Planning, Online Travel, Leisure, Travel Arrangements, Vacation, Business Travel
Education
Member - Toastmasters
Université de Montréal / University of Montreal
In Transition 2015 - Present
Cascades Tissue Group 2014 - 2015
Honeywell Safety Products 2009 - 2014
Honeywell Safety Products 2006 - 2009
Air Canada Vacations 2004 - 2006
IC Vision 2000 - 2004
Elyps Communications 1998 - 2000
Ultramar 1997 - 1998
Rogers Communications 1995 - 1997
Ernst & Young 1994 - 1995
Skills
Strategic Planning, Brand Management, Product Marketing, Business Development, Budgets, Product Launch, CRM, Start-ups, Contract Negotiation, Email Marketing, Salesforce.com, Marketing Communications, Go-to-market Strategy, B2B, Integrated Marketing, Cross-functional Team..., Marketing Strategy, Market Analysis, Marketing, Sales, Leadership, Marketing Management, Management, Product Management, Segmentation, Product Development, Competitive Analysis, Strategy, Sales Operations, Market Planning, Lead Generation, New Business Development, International Sales, Channel Strategy
Education
HEC Montreal 1985 — 1988
BAA, Administration
SellOffVacations.com June 2014 - Present
itravel2000 September 2010 - June 2014
itravel2000 2009 - 2010
itravel2000 2007 - 2009
The Great Atlantic & Pacific Tea Company 2004 - 2008
The Great Atlantic & Pacific Tea Company 1993 - 2008
Air Canada Vacations March 2007 - May 2007
Skills
Customer Service, Leisure Travel, Microsoft Office, Time Management, Travel Planning, Social Media, Event Planning, Social Media Marketing, Business Travel, Microsoft Excel, Marketing Communications, Marketing Strategy, Teamwork, Email Marketing, Microsoft Word, Budgets, Sales, Online Travel, Hotels, Event Management, Sabre, Travel Management, Hotel Booking, Cruises, Leisure, Tour Operators, Incentive Travel, Adventure Travel, Meeting Planning, Corporate Events, Vacation, Strategic Planning, Amadeus, Incentives
Education
Sheridan College 2005 — 2007
Travel & Toursim
Humber College 1999 — 2001
Advsertising & Graphic design
Corporate Traveller Canada November 2013 - Present
Air Canada Vacations April 2011 - October 2013
Bell March 2010 - April 2011
Skills
Tourism, Travel Management, Leisure Travel, Hotels, Sabre, Business Travel, Hospitality, Hotel Booking, Hospitality Industry, Online Travel, Leisure, Cruises, Airlines, Tour Operators, Hotel Management, Resorts, Event Management, Travel Planning
Education
Collège april-fortier 2010 — 2011
Organisation de voyages
Université du Québec à Montréal
OPTUM of UnitedHealth Group February 2015 - Present
Norbert Dentressangle USA December 2012 - February 2015
Air Canada Vacations September 2007 - December 2012
3CE Technologies Inc April 2004 - August 2007
Concordia University January 2002 - April 2004
Bank of China February 1998 - September 2001
Skills
Apache, Microsoft Exchange, Active Directory, NetApp SAN, ExaGrid, EMC Legato Networker, CommVault, Citrix XenApp, Oracle 9i, VMware ESX, WhatsUp, Tomcat, Red Hat Linux, Cisco ASA, ITIL, PCI Data Security..., Oracle, SAN, DNS, EMC VNX SAN/RecoverPoint, EMC Avamar, VMware, Virtualization, Servers, EMC Storage
Education
Concordia University
Master's, Computer Science
Xidian University
Bachelor's, Information Technology
Cineplex Entertainment August 2011 - Present
Air Canada Vacations June 2013 - Present
Cineplex Entertainment April 2006 - August 2011
Skills
Customer Service, Operations Management, Bilingual, Time Management, Destination Knowledge, Sales, Conflict Resolution, Telephone Experience, Workbrain, Payroll, Multi-task & Handle..., Food Safety, Microsoft Excel, Microsoft Word, PowerPoint
Education
Champlain College Saint Lambert 2010 — 2013
Dimploma of College Education, Tourism Management
Dawson College 2004 — 2006
Diploma of College Education, Social Sciences