Allianz Global Assistance
Allianz Global Assistance List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Allianz Global Assistance. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Allianz Global Assistance Salaries. You can even request information on how much does Allianz Global Assistance pay if you want to. Learn about salaries, pros and cons of working for Allianz Global Assistance directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
347 Allianz Global Assistance employees in database. Find out everything there's to know about Allianz Global Assistance employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Allianz Global Assistance Employees
Allianz Global Assistance December 2013 - Present
Allianz Global Assistance June 2010 - December 2013
Smart From Home Realty Limited, Brokerage August 2009 - January 2011
Mondial Assistance July 2002 - June 2010
Skills
Process Improvement, Insurance, Management, Team Leadership, Call Center, Teamwork, Requirements Gathering, Time Management, Business Process..., Customer Satisfaction, Negotiation, Sales, Vendor Management, Marketing, Call Centers, Customer Service, Business Analysis, CRM, Analysis, Software Documentation
Education
University of Waterloo 2012 — 2013
Certificate, Business Analysis
Ontario Real Estate Association 2007 — 2008
Real Estate License, Buying & Selling Commercial & Residential Properties
Conestoga College 1999 — 2002
Business Administration, Management Studies
Jacob Hespeler 1994 — 1998
Re-Establish Richmond June 2013 - Present
MHAV February 2013 - Present
Allianz Global Assistance September 1999 - Present
Skills
General Insurance, Claims Management, Financial Services, Insurance, Call Centers, Business Analysis, Reinsurance, Claim, Underwriting, Brokers, Analysis, Liability, Health Insurance, Customer Service, Property & Casualty..., Auditing, Life Insurance, Strategic Planning
Education
Florida A&M University 1996 — 1998
Masters, Agribusiness/Agricultural Business Operations
Rwanda 1992 — 1996
Bachelor of science, Geography
Virginia Department of Corrections 2014 - Present
Genworth Financial 2011 - 2013
Allianz Global Assistance 2008 - 2011
Allianz Global Assistance 2001 - 2008
Skills
Microsoft Excel, MS Excel Pivot Tables, Access, Business Objects, PeopleSoft, Microsoft SQL Server, German, Insurance, Auditing, SQL, Process Improvement, Health Insurance, Software Documentation, Risk Management, Catastrophe Modeling, Data Analysis, Analysis, Reinsurance, Underwriting, Business Analysis, Business Process..., General Insurance
Education
Averett University 2010 — 2012
MBA, Masters of Business Administration
Virginia Commonwealth University 2001 — 2005
BS, Business Administration
Brock Solutions 2012 - Present
BlackBerry September 2010 - February 2012
BlackBerry 2008 - 2010
Allianz Global Assistance April 2007 - July 2008
Skills
Process Improvement, Training, Team Building, Coaching, Onboarding, HRIS, Conflict Resolution, Microsoft Office, HR Policies, Vendor Management, Microsoft Excel, Program Management, Recruiting, Human Resources, Interviews, Customer Service
Education
Conestoga College 2006 — 2007
Post-graduate Degree, Human Resources Management
University of Waterloo 2002 — 2006
Bachelor's Degree, Industrial and Organizational Psychology
Softvoyage 2005 - Present
Allianz Global Assistance 2003 - 2005
Transat 2001 - 2003
RBC Insurance 1989 - 2001
Skills
Relationship Management, Contract Negotiation, Business Development, Business Analysis, Product Management, Web Development, Account Management, E-commerce, Strategic Partnerships, Cloud Computing, Online Travel, Management, Tourism, Strategic Planning, Team Leadership, Customer Service, French, Marketing Strategy, SaaS, PHP, Leisure Travel, Travel Management, New Business Development, Marketing, Social Media Marketing, Sales Management, Project Management, Business Intelligence, Online Advertising, Sales, Leadership, Hospitality, Hotels, Event Management, Business Travel, Online Marketing, B2B, Negotiation, Leisure
Education
University of Toronto 2015 — 2016
Certificate, Digital Marketing
Institut de tourisme et d'hôtellerie du Québec 1978 — 1981
College degree, Hotel/Administration/Management
HITS, Inc. June 2013 - Present
Allianz Global Assistance May 2008 - January 2013
Education
La Salle University 2004 — 2007
Master of Arts (M.A.), Central and Eastern European Studies
Arizona State University 1999 — 2003
Bachelor of Arts (B.A.), German Language and Literature
AI Biotech June 2014 - Present
Allianz Global Assistance March 2012 - July 2013
Allianz Global Assistance September 2005 - March 2012
Mondial Assistance formally World Access August 2003 - September 2005
OSI Inc. February 2003 - September 2003
Skills
Insurance, Customer Service, Sales, Analysis, Outlook, Data Entry, Salesforce.com, PeopleSoft, Time Management, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Data Analysis, HIPAA, ICD-9-CM, ICD-10-CM, CPT, HCPCS, Medical Billing, Medicare/Medicaid..., Healthcare Reimbursement, Medical Terminology, Human Anatomy, EMR, EHR, Healthcare Management
Education
Allen School-Jamaica 2014 — 2015
Associate's Degree, Applied Sciences in Medical Insurance Billing and Coding
Allen School-Jamaica 2013 — 2014
Certificate Program, Medical Insurance Billing and Coding, 4.0
Allianz Global Assistance. March 2010 - Present
Pepsi Bottling Group September 2007 - January 2009
Pepsi Bottling Group August 2006 - August 2007
Pepsi Bottling Group August 2003 - August 2006
Skills
Claim, Insurance, Customer Service, Outlook, Data Entry, Sales, Training, Coaching, Marketing, Microsoft Word, PeopleSoft
Education
Bridgewater College 1996 — 2000
BA, Arts
Laura McKay Agency, LLC December 2012 - Present
Allianz Global Assistance 2008 - 2012
AAA Washington January 1998 - October 2007
AAA Carolinas October 1994 - October 1997
Brendan Vacations October 1988 - June 1994
Skills
Travel Management, Leisure Travel, Business Development, Customer Service, Key Account Management, Leadership, Microsoft Office, Organization, Strategic Planning, Pricing, User Experience, User Interface, Critical Thinking, Insurance, Business Analysis, Travel Technology
Education
George Mason University
Mathematics
Moorpark College
Associate's degree, Business Administration and Management, General
Gaithersburg High School
College Prep
Allianz Global Assistance October 2014 - Present
rjh production group May 2000 - Present
Canadian Soccer Association (Canada Soccer) January 2014 - May 2014
National Event Management June 2010 - March 2014
Capilano University February 2009 - February 2014
Mountain Bike Tourism Association May 2013 - June 2013
Variety BC - the children's charity May 2012 - November 2012
Whistler Film Festival + Forum June 2012 - June 2012
Backbone Magazine September 2011 - December 2011
The Trials Stars - Professional Performance Bike Team May 2011 - December 2011
Skills
Event Management, Public Relations, Marketing, Marketing Communications, Fundraising, Social Media Marketing, Social Networking, Event Planning, Trade Shows, Sponsorship, Copywriting, Video Production, Entertainment, Management, Creative Strategy, Technical Writing, Public Speaking, Sponsorship Relations, Media Relations, Creative Media Solutions, Creative Solutions, Adobe Creative Suite, Coordinating Events, Tourism Management, Vendor Relationships, SEO copywriting, Social Media, Marketing Strategy, Sales, Sports, Sports Marketing, Brand Development, Advertising, Online Marketing, Sales Management, Strategic Planning
Education
Capilano University 2014 — 2014
Website Development: HTML5/CSS
Langara College 2004 — 2005
Public Relations
Mohawk College 1978 — 1979
Tourism and Travel Services Marketing Operations
Capital Photography January 2001 - Present
Cognosante 2013 - 2013
Cognosante 2013 - 2013
Cognosante 2013 - 2013
Allianz Global Assistance March 2008 - September 2011
Lifetouch August 2007 - March 2008
Wing-IT Photo Arts July 2003 - March 2005
Holyfield Photography January 2000 - January 2001
Lifetouch May 1998 - December 1999
Lifetouch May 1995 - May 1997
Skills
Photography, Photoshop, Digital Photography, Portrait Photography, Portraits, Commercial Photography, Event Photography, Wedding Photography, Photojournalism, Graphic Design, Lightroom, Image Manipulation, Microsoft Office, Social Media, Photos, Image Editing, Customer Service, Advertising, Weddings, Management, Time Management, Training, Mac, Marketing Strategy
Education
East Carolina University 1990 — 1992
Broadcast Communications, Political Science
North Carolina A&T State University 1988 — 1990
Broadcast Communications, Political Science
Allianz Global Assistance March 2007 - Present
Rath, Young and Pignatelli June 2005 - March 2007
NH Department of Insurance September 2002 - June 2005
Marsh Inc. July 1996 - July 2001
Penn Millers Insurance August 1994 - June 1996
Skills
Compliance, Claims, Strategic Planning, Strategy Development, Insurance, Legislation, Claim, Strategy, Corporate Law, Litigation, Analysis, Risk Management, Insurance Law, Product Liability, Negotiation, Underwriting, Claims Management, Health Insurance, Property & Casualty..., General Insurance
Education
Boston College - Wallace E. Carroll Graduate School of Management 1996 — 1999
MBA
University of New Hampshire School of Law 1991 — 1994
JD, Law
University of North Carolina at Chapel Hill 1983 — 1987
BA, History
Allianz Global Assistance June 2008 - July 2013
Vangent, Inc. May 2006 - June 2008
Virginia Health Quality Center September 2005 - May 2006
Cardinal Health August 2000 - July 2005
Auto Insurance Specialists June 1998 - August 2000
Skills
Human Resources, Onboarding, Personnel Management, Leadership, Talent Acquisition, Employee Relations, Performance Management, Team Building, Vendor Management, Talent Management, Process Improvement, Applicant Tracking..., Training
Education
California State University-Chico
Bachelor of Arts (B.A.), Psychology
OpenText March 2014 - Present
blueballoon Health Services December 2013 - February 2014
BlackBerry June 2011 - October 2013
Allianz Global Assistance October 2005 - June 2011
Active Claims Management June 2001 - October 2005
Skills
Strategy, CRM, Product Management, Strategic Partnerships, Negotiation, Process Improvement, Project Management, Program Management, Analysis, Account Management, Management, Customer Service, B2B, Business Analysis, Strategic Planning, Sales, Leadership, Change Management, Vendor Management, Time Management
Education
University of Waterloo 2015 — 2015
Certificate, Business/Corporate Communications
York University - Schulich School of Business 2011 — 2011
Communication, Communicating effectively through email
Conestoga College 2001 — 2001
Introduction to Law/Municial Courtroom Procedures, Law
Conestoga College 1996 — 1998
Law Enforcement
Resurrection High School
Resurrection High School
Concur, an SAP Company October 2013 - Present
Best Doctors January 2013 - October 2013
iJET Intelligent Risk Systems January 2010 - January 2013
iJET Intelligent Risk Systems March 2009 - May 2010
Allianz Global Assistance November 2006 - December 2007
International SOS Assistance, Inc. May 2004 - December 2005
International SOS Assistance, Inc. March 2003 - May 2004
Morningstar September 2001 - March 2003
Lend Lease Real Estate Investments 2000 - 2001
SEI Investments 1991 - 1998
Skills
Contract Negotiation, Key Account Management, Sales Management, Risk Management, Security, New Business Development, Business Development, Strategic Planning, Account Management, Business Strategy, Healthcare, Product Management, Team Building, Risk Assessment, Strategy, Management, Coaching, Leadership, Competitive Analysis, Selling, Enterprise Software, Start-ups, Sales Operations, Entrepreneurship, Marketing, Business Planning, Sales Process, Integrated Marketing, Project Planning, Budgets, Strategic Partnerships, Advertising, Salesforce.com, Sales
Education
Drexel University - College of Business and Administration
MBA, Marketing Management
Texas Tech University
BBA, Labor and Human Resources
IBM June 2014 - Present
Infosys March 2013 - June 2014
Allianz Global Assistance June 2011 - March 2013
Medical Predictive Science Corporation November 2006 - May 2011
Smart Information January 2000 - May 2011
Macrosoft Systems January 1998 - January 2000
Motorola Mexico September 1996 - August 1998
Microsoft Corporation Mexico March 1996 - September 1996
Iusacell May 1994 - March 1996
IBM Mexico March 1992 - May 1994
Skills
Enterprise Architect, Web Services, Web Analytics, Solution Architecture, Sales Process, Americas, SOA, SOAP, Techical Sales, XML, HTML + CSS, Virtualization, A/B and Multivariate..., Web 2.0, Microsoft Infrastructure, Infrastructure Projects, SaaS, E-commerce, Cloud Computing, Product Management, Online Marketing, Conversion Optimization, OLAP, SME, Strategy Development, Marketing Strategy, Business Strategy, Strategic Planning, Visioning, Communications Strategy, Strategic Leadership, People Management, Team Leadership, Process Management, Targeted Advertising, Monetization, Mobile Technology, Management, Strategy, Pre-sales, CRM
Education
Tecnológico de Monterrey 1994 — 1996
MBA, Marketing & International Business
Instituto Politécnico Nacional 1989 — 1993
Bachelor, Information Systems
Allianz Global Assistance April 2015 - Present
Grand Circle Corporation August 2013 - April 2015
World Travel Holdings January 2011 - August 2013
Progress Software February 2010 - January 2011
Progress Software DataDirect Technologies October 2006 - February 2010
CarMax 2003 - 2004
Skills
Omniture, Email Marketing, SEO, Marketing Communications, Marketing, Lead Generation, SEM, PPC, Google Analytics, Online Marketing, Corporate Branding, Web Content Management, Event Planning, Salesforce.com, Dreamweaver, Social Media, Database Marketing, Newsletters, Project Management, Illustrator, Trade Shows, Direct Marketing, Public Relations, Press Releases, Strategy, Entrepreneurship, Digital Marketing, Content Strategy, Online Advertising, Social Media Marketing, Web Analytics, Leadership
Education
Babson College - Franklin W. Olin Graduate School of Business 2009 — 2012
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services
Virginia Commonwealth University 2003 — 2006
BS, Public Relations
Midlothian High School 1998 — 2002
Atlantic Fence Supply December 2014 - Present
Allianz Global Assistance June 2012 - November 2014
Allianz Global Assistance. October 2011 - June 2012
Staffmark July 2010 - October 2011
Staffmark April 2010 - July 2010
Staffmark February 2010 - April 2010
Patterson Sports Park March 2007 - April 2010
Skills
Customer Service, Management, Leadership, Customer Satisfaction, Process Scheduler, Microsoft Excel, Software Documentation, Purchasing, Microsoft Office, Invoicing, Event Planning, Facilities Management, Real Estate, Inventory Control, Supply Chain Management, Property Management, Microsoft Word, Project Management, Events Coordination, Inventory Management, Sales
Education
Virginia Commonwealth University 2006 — 2009
BS, Real Estate and Marketing
High Point University 2004 — 2006
MeyerGoergen, PC September 2014 - Present
Lawyer's Staffing, Inc. June 2014 - September 2014
Lawyer's Staffing, Inc. February 2014 - June 2014
Nordstrom October 2013 - February 2014
Markel Corporation May 2013 - August 2013
Allianz Global Assistance September 2012 - February 2013
Farmers Insurance August 2011 - August 2012
Food Lion May 2003 - August 2010
Skills
Property & Casualty..., Customer Satisfaction, Outlook, Hospitals, Microsoft Excel, Claim, Rescue, Insurance, Volunteering, Cpr Certified, EMT, Customer Service, Microsoft Word, Data Entry, Access, Management, Marketing, Policy, Team Leadership, Customer Engagement, Customer Oriented, Event Photography, Fashion, Mountain Biking, Non-profit Volunteer, POS, Point of Purchase, Rock Climbing, Sales, Training
Education
Christopher Newport University 2005 — 2010
Bachelor of Arts, Government & Public Affairs
Allianz Global Assistance September 2015 - Present
Allianz Global Assistance March 2012 - Present
Allianz Global Assistance September 2010 - 2012
SuperMedia LLC September 2008 - September 2010
Benchmark Hospitality March 2006 - September 2008
Skills
Account Management, Sales, B2B, Sales Management, New Business Development, Marketing, Salesforce.com, Customer Service, Sales Process, Cold Calling, Event Management, Sales Presentations, Social Media Marketing, Marketing Strategy, Customer Retention, Sales Operations, Trade Shows
Education
High Point University 2000 — 2004
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
St. Catherine's School 1996 — 2000
Allianz Global Assistance August 2006 - Present
Mondial Assistance 2006 - Present
Affirmative Insurance Holdings, Inc. 2005 - 2006
Hotels.com 2003 - 2005
MyTravel USA 1996 - 2003
Certified Vacations 1990 - 1996
Education
Florida Atlantic University 1984 — 1986
Masters, Accounting
Allianz Global Assistance August 2006 - Present
Mondial Assistance USA and Canada 2006 - Present
Affirmative Insurance Holdings, Inc March 2005 - April 2006
Hotels.com March 2003 - February 2005
Travel Services International May 1998 - February 2003
Education
Florida Atlantic University 1984 — 1986
Masters, Accounting
Brookfield Global Relocation Services November 2014 - Present
Hilti August 2012 - November 2014
Allianz Global Assistance May 2005 - August 2012
Allianz Global Assistance February 2010 - November 2011
Mondial Assistance July 2003 - April 2005
Mondial Assistance November 2002 - June 2003
Mondial Assistance January 2000 - October 2002
Skills
Performance Management, Talent Management, Leadership Development, Organizational..., Change Management, Employee Engagement, Training, Compensation Structure..., Employee Relations, Project Management, HRIS, Compensation Structures, Vendor Management, Management, Strategy, Negotiation, Human Resources, Onboarding, Talent Acquisition, Personnel Management, Workforce Planning, Deferred Compensation, Employee Benefits
Education
Conestoga College
Certificate, HR Management
University of Waterloo
Bachelor’s Degree, Sociology
York University
MHRM, Master of Human Resources Management
Commercial Medical Escorts, Inc. 2015 - Present
AXA Assistance March 2013 - January 2014
Allianz Global Assistance USA October 2008 - March 2013
Allianz Global Assistance 2008 - March 2013
Skills
Healthcare Management, Insurance, Healthcare, Process Improvement, Coaching, Nursing, Team Leadership, Recruiting, ICU, Medicine, Leadership, Change Management, HIPAA, Hospitals, ACLS, Proactive self-starter, Customer Service, Management, Strategic Planning, Team Building, Health Insurance
Education
Hampton University 1993 — 1995
BSN, Nursing
McKesson April 2014 - Present
Allianz Global Assistance June 2010 - April 2014
Lexar Media April 2008 - April 2010
Circuit City June 2006 - April 2008
Circuit City August 2003 - July 2006
Circuit City 1994 - 1997
Skills
Negotiation, Business Strategy, Business Analysis, Retail, Sales Management, Marketing Strategy, Forecasting, Cross-functional Team..., Multi-channel Marketing, Product Marketing, Strategic Planning, Account Management, Competitive Analysis, B2B
Education
Hampden-Sydney College 1989 — 1993
BA, Economics
Virginia Commonwealth University October 2014 - Present
James River Association November 2012 - July 2014
Virginia Commonwealth University June 2010 - December 2012
Richmond Region Energy Alliance March 2012 - November 2012
Environic Foundation International May 2010 - November 2012
SNL Financial June 2009 - March 2010
Genworth Financial May 2008 - March 2009
Allianz Global Assistance May 2007 - February 2008
Allianz Global Assistance August 2006 - May 2007
Allianz Global Assistance January 2004 - August 2006
Skills
Sustainability, Adult Education, Non-profits, Sales Management, Product Development, Program Management, Strategic Planning, Market Research, New Business Development, Fundraising, Marketing Strategy, Market Analysis, Business Intelligence, Special Events, Donor Relations, Donor Management, Online Marketing, Social Media Marketing, CRM, Policy, Nonprofits, Event Management, Leadership, Budgets, Strategy, Project Management, Management
Education
Virginia Commonwealth University - School of Business 2015 — 2018
Doctor of Education (Ed.D.)
University of Richmond 2009 — 2009
Adjunct Teaching Certificate
University of Maryland - Robert H. Smith School of Business 1999 — 2001
MBA
Georgetown University 1992 — 1994
BS
Apex Systems May 2014 - Present
Apex Systems June 2013 - May 2014
Allianz Global Assistance May 2012 - August 2012
Skills
Technical Recruiting, Marketing, Social Media Marketing, Recruiting, Social Media, Event Planning, Facebook, Sales, PowerPoint, Microsoft Office, Social Networking, Microsoft Excel, Marketing Communications, PeopleSoft, Applicant Tracking..., Marketing Strategy, Team Leadership, Account Management, Vendor Management, Contract Recruitment, Customer Service, Internet Recruiting
Education
James Madison University 2009 — 2013
Bachelor of Business Administration (B.B.A.), Marketing
James Madison University - College of Business 2009 — 2013
Bachelor of Business Administration (B.B.A.), Marketing
Allianz Global Assistance February 2014 - Present
Riggs Ward Design May 2009 - February 2014
Virginia Commonwealth University August 2007 - May 2008
Skills
Graphic Design, Graphics, Nonprofits, InDesign, Typography, Teaching, Art Direction, Visual Communication, Corporate Identity, Adobe Creative Suite, Logo Design, Illustration, Photoshop, Branding & Identity, Concept Development, Layout, Posters, Illustrator, Creative Direction
Education
Virginia Commonwealth University 2006 — 2008
MFA, Design and Visual Communication
Flagler College 2002 — 2006
BA, Graphic Design, Art History, Fine Art
Tax Analysts May 2015 - Present
Stateside Associates July 2014 - May 2015
Virginia General Assembly January 2014 - June 2014
CarMax Home Office January 2013 - December 2013
Allianz Global Assistance June 2012 - January 2013
Ruth's Chris Steak House January 2012 - June 2012
Congressman Rob Wittman January 2012 - May 2012
Hudson Institute September 2011 - December 2011
Carl's Ice Cream April 2006 - November 2010
Chick-fil-A June 2004 - December 2005
Skills
Qualitative Research, Clerical, Multi-line Phone, Phone Etiquette, Report Writing, Customer Engagement, Customer Support, Food Service, Data Entry, Writing, Microsoft Office, Lotus Notes, PeopleSoft, Intranet Quorum, Office Equipment, Front Office, Management, Politics, Policy Analysis, Public Speaking, Governance, Social Media, Research, Leadership, PowerPoint, Microsoft Word, Customer Service, Administrative..., Bible teaching, Event Planning, Community Outreach
Education
George Mason University 2009 — 2011
B.A., Government & International Politics
Germanna Community College 2007 — 2008
A.A.S, General Studies
Fredericksburg Christian H.S. 2004 — 2007
Allianz Global Assistance August 2015 - September 2015
Teleperformance/USAA August 2014 - April 2015
WellPoint November 2013 - August 2014
DuPont February 2012 - December 2013
Aerotek/Cognosante/General Dynamics Contractor April 2013 - July 2013
Sentara Healthcare November 2011 - January 2012
Kelly Services/Wellpoint June 2011 - July 2011
University Instructor/ PCG March 2005 - May 2011
Richmond Public Schools August 2008 - August 2009
Prince George Public Schools August 2007 - August 2008
Skills
Microsoft Office, Public Speaking, Social Media, Non-profits, Leadership Development, Community Outreach, Strategic Planning, Coaching, PowerPoint, Team Building, Editing, Budgets, Microsoft Excel, Outlook, Customer Service, Fundraising, Event Management, Higher Education, Leadership, Marketing Communications, Team Leadership, Project Management, Curriculum Development, Management, Policy, Staff Development, Teaching, Marketing, Training, Program Development, Government, Employee Training, Microsoft Word, Organizational..., Event Planning, Volunteer Management, Administration, Research, Grant Writing, Healthcare, Public Health, Program Management, Teamwork, Curriculum Design, Data Analysis, Supervisory Skills, Social Networking, Career Counseling, Conflict Resolution, Community Development
Education
Community Health, Old Dominion University 1999 — 2001
Masters of Science, Environmental Health/Community Health, 3.49
United States Army /Basic 1997 — 2001
Army Veterinary Food Inspection School 1997 — 1997
Army Veterinary Food Inspection Certificate., Veterinary Food inspection
George Mason University 1990 — 1997
Bachelors, Commuinication
Allianz Global Assistance August 2011 - Present
Aithent, Inc. January 2011 - July 2011
Heritage Union Life July 2007 - December 2010
2006 - 2007Whitehill Technologies October 2006 - July 2007
2005 - 2006AAA Life Insurance Company July 2005 - November 2006
Pacific Life & Annuity January 1998 - January 2005
PacifiCare Health Systems January 1990 - January 1998
Skills
Insurance, Term Life Insurance, Health Insurance, Analysis, Management, Disability Insurance, Mergers & Acquisitions, Policy, Leadership, Claims Management, Reinsurance, Underwriting, General Insurance, Claim
Education
Life Management Institute 1997 — 2001
Associate, AIRC, Insurance Regulatory Compliance
Pacific Life Business School 2000 — 2000
Life Management Institute 1997 — 2000
FLMI, Insurance Management
Cypress College 1989 — 1992
Business Administration
Allianz Global Assistance 2015 - Present
African Travel Inc. November 2011 - October 2014
Rocky Mountaineer January 2011 - December 2011
Crystal Cruises January 2003 - September 2010
Grand Expeditions April 2001 - September 2002
Virgin Atlantic Airways 1989 - 2001
Skills
Hospitality, Tourism, Business Travel, Travel Management, Hotels, Leisure Travel, Online Travel, Destination Marketing, Account Management, Tour Operators, Customer Satisfaction, Contract Negotiation, Vacation, Cruises, Adventure Travel, Trade Shows, Corporate Events, Sales Management, Incentives, Event Planning, Incentive Travel, Sales, Key Account Management, Budgets, Event Management, Leisure, Customer Service, Resorts, Honeymoons, Luxury, Hospitality Industry, Marketing, Negotiation, Marketing Strategy, Food & Beverage, Online Advertising, New Business Development, Strategic Partnerships, Email Marketing, Training, Travel Planning, Revenue Analysis, Management, Market Planning, Sabre, Yield Management, Ticketing, Amadeus, Hospitality Management, Team Building
Education
Bergen Community College 1976 — 1978
Computer Science
Allianz Global Assistance October 2002 - Present
Mondial Assistance 2002 - Present
World Access (Access America) 2002 - Present
Alamo Rent A Car January 1987 - November 2001
Skills
Travel Insurance, Marketing, Networking, Travel Management, Strategic Planning, Customer Satisfaction, Cruises, Sales, Strategic Partnerships, Customer Service, New Business Development, Insurance, Account Management, Negotiation, Sales Management, Business Development, Marketing Strategy, B2B, Call Center, Customer Retention, Tourism, Process Improvement, Leadership
Education
Nova Southeastern University 1992 — 1994
Business
Cleveland State University 1985 — 1987
University of Cincinnati 1982 — 1984
Business
Allianz Global Investors September 2015 - Present
College of William and Mary August 2013 - May 2015
Allianz Global Assistance June 2014 - August 2014
Omzest Group May 2010 - August 2013
Foreign Friendship Association March 2009 - April 2010
Skills
Business Analysis, Business Strategy, Business Development, Business Process..., Business Intelligence, Global Business..., International Business, International..., Strategic Planning, Strategic Communications, Market Research, Team Leadership, Financial Analysis, Public Relations, Teamwork, Social Networking, Event Planning, Public Speaking, Communication Skills, Management, Editing, Microsoft Excel, PowerPoint, Time Management, International Relations, Microsoft Office, Microsoft Word, English, Outlook, Administrative..., customer insight, Medical Assisting, Office Administration
Education
The College of William and Mary - The Mason School of Business 2013 — 2015
Master of Business Administration (MBA), Finance/Marketing/Marketing Management/General Management, 3.65
Southwest University of Political Science and Law 2009 — 2012
Master of Arts (MA), Applied Linguistics and Legal Translation
Sichuan International Studies University 2005 — 2009
Bachelor of Arts (BA), English Language and Literature, General
Banaras Hindu University 2007 — 2008
Exchange Student, English Literature (British and Commonwealth)
Mental Health America of Virginia March 2013 - Present
Allianz Global Assistance 2006 - Present
Carroll's Foods of VA September 1998 - September 1999
Skills
Accounts Receivable, Accounts Payable, OPEX Lite Project..., Payroll, Payments, Auditing, Call Center, Customer Service, Microsoft Excel, Microsoft Office, Team Leadership, Management, Process Improvement, Spreadsheets, Call Centers, Insurance, Business Analysis, Health Insurance, Claims Management, Data Analysis, Customer Satisfaction, PeopleSoft, Leadership, Outlook, Risk Management, Access, Software Documentation, Analysis, Microsoft Word, Finance, Program Management
Education
Florida A&M University 1996 — 1998
Master's degree, Agribusiness/Agricultural Business Operations
Rwanda National University 1992 — 1996
Bachelor of Arts (B.A.), Geography
Allianz Global Assistance August 2014 - Present
MLT Vacations Inc. April 2013 - April 2014
MLT Vacations April 2009 - September 2013
Continental Airlines December 2008 - April 2009
ExpressJet Airlines January 2006 - December 2008
Skills
Airlines, Tourism, Travel Management, Revenue Analysis, Yield Management, Vacation, Resorts, Sabre, Account Management, Sales, Incentive Travel, New Business Development, Sales Operations, Online Travel, Contract Negotiation, Corporate Events, Event Management, Travel Planning, Customer Service, Aviation, Business Travel, Cruises, Hotels, Travel Technology, Leisure, Incentives, Trade Shows, Hotel Booking, Marketing Strategy, Meeting Planning, Leisure Travel, Management, Marketing, Budgets, Hospitality, Negotiation, Hospitality Industry, Tour Operators, Sales Management, B2B, Hospitality Management, Airports, Pricing Strategy, Amadeus, Pricing, Adventure Travel, Destination Marketing, Ticketing, Hotel Management, Loyalty Marketing
Education
Chestnut Hill College
Bachelor of Science (BS)
Saputo Inc. May 2014 - January 2015
Allianz Global Assistance December 2012 - April 2013
pund-IT April 2012 - November 2012
Nordia inc June 2009 - June 2011
Arvato Digital Services June 2007 - June 2009
Rogers Communications August 2003 - June 2005
Glentel September 2001 - November 2002
The Insurance Service/Assante May 1997 - January 2000
Staples/Business Depot May 1996 - July 1997
Toronto separate school board June 1991 - December 1994
Skills
Customer Satisfaction, Customer Service, Team Leadership, Technical Training, Staff Training, Retail Website..., Software Training, Inventory Management, Call Center, Food Safety, Clean and Sanitize..., Dismantle Equipment and..., Familiar with 7..., Titration of solutions..., Titrate solutions to..., Research of Pathogens..., Hands-on Training, Training, Sales, Leadership, Process Improvement, Sales Management, Strategic Planning, Team Building
Education
Conestoga College 2013 — 2014
Diploma, Food Processing Technician
Humber College 1986 — 1988
Micro Computer Business Applications
Michael Power High School 1978 — 1983
ERS of Central Virginia June 2013 - Present
Allianz Global Assistance November 2010 - January 2013
Globex International Group July 2009 - November 2010
ACE European Group Ltd January 2006 - September 2008
AIG April 2004 - January 2006
AIG Hungary 1997 - 2004
AIG 1994 - 1997
Skills
Insurance, Underwriting, Liability, Casualty, Strategy, Property & Casualty..., General Insurance, Start-ups, Commercial Insurance, Business Development, Reinsurance, Claims Resolution, Disaster Recovery, Management, Portfolio Management, Brokers, Legal Liability, Casualty Insurance
Education
Duke University 1984 — 1988
B.A., Dual Major: Comparative Area Studies and Spanish
St. Louis University
Spanish, Political Science
Idaho State University
Political Science
Fusion Company May 2012 - Present
Allianz Global Assistance October 2010 - September 2012
Capital One November 2009 - March 2011
iTechUS November 2004 - November 2009
PEER Group GmbH November 2004 - September 2009
Qimonda May 2005 - December 2008
Viewlocity February 2003 - December 2004
TRW April 2001 - February 2003
Skills
Automation, Testing, Quality Assurance, Requirements Analysis, User Acceptance Testing, Semiconductors, Integration, Software Quality..., Software Documentation, Program Management, SQL, Test Automation, Unix, Manufacturing, SDLC, Java, Agile Methodologies, C++, Troubleshooting, Software Development, Scrum, Software Project..., Test Planning, HTML, Visual Basic, Databases, Windows, XML, SharePoint, Microsoft SQL Server, Visual Studio, Requirements Gathering, Visio, Agile Project Management, MS Project, Oracle, UML, System Testing, Business Analysis, Software Engineering, .NET, Web Services, Systems Analysis, Project Management, Process Improvement, Regression Testing, Test Cases, Web Applications, Vendor Management, Consulting
Education
The University of Texas at Dallas 1999 — 2001
Physics
1993 — 1998
Bachelors, Engineering
Allianz Global Assistance October 2012 - Present
Deane & Deane, Inc 2003 - 2011
Bistrot Belgique Gourmande 1994 - 2003
Skills
Project Management, Event Planning, Account Management, Customer Experience..., Bilingual Communications, French to English, Microsoft Office, Siebel, Oracle Applications, Time Management, Customer Service, Customer Satisfaction, World Traveler, English to French, International &..., Coordinating Tasks, Communication
Education
George Mason University
Bachelor of Arts (B.A.), French Studies
Allianz Global Assistance June 2015 - Present
Honda Canada Finance Inc. April 2014 - March 2015
TD February 2013 - December 2013
IBM September 2012 - December 2012
RBC July 2012 - September 2012
Workplace Safety and Insurance Board (WSIB) December 2011 - May 2012
McCain Foods January 2011 - June 2011
McCain Foods July 2010 - December 2010
eHealth Ontario 2005 - 2009
Skills
Cisco Technologies, VoIP, Cisco Call Manager, Unified Communications, Infrastructure, Networking, WAN, Cisco Networks, Cisco Voice, Data Center, Switches, Telecommunications, SIP, UCCE, CVP Call Studio v.10.1, EIGRP, VPN, LAN-WAN, Routing, CCNP, QoS, CCNA, Network Engineering, Cisco IOS, MPLS, Routers, Cisco Routers, PMO and Vendor..., Network Design, CiscoWorks, Wireless Networking, Network Architecture, Microsoft Exchange, Cisco Prime Suite 8.x..., Cisco Operations..., Cisco SIP Proxy (CUSP)..., Cisco Border Element..., ICM v.10.1, Finesse v.10.1, CUIC Dashboard v.10.1, Verint Call Recording..., Workforce Management, Quality Monitoring, Cisco Jabber v.9.7, SQL
Education
DeVry Institute of Technology
Information Technology, Data Networks
Bowlmor AMF June 2015 - Present
US Army March 1999 - Present
Supreme Court of Virginia March 2014 - May 2015
Allianz Global Assistance June 2007 - March 2014
Allianz Global Assistance June 2007 - July 2009
Allianz Global Assistance August 2005 - June 2007
T W Systems Inc. January 2001 - March 2003
Hanover Security October 2000 - June 2001
Skills
Security, Leadership, Quality Assurance, Management, Analysis, Business Analysis, Software Documentation, Process Improvement, Team Leadership, Project Management, Access, Visio, Troubleshooting, Army, Risk Management, SDLC, Requirements Analysis, Data Analysis, Training, Systems Analysis, Change Management, Requirements Gathering, Program Management, SharePoint, Testing, IT Management, Business Process, ITIL, Business Intelligence, User Acceptance Testing
Education
ECPI College of Technology 2005 — 2007
BS, Managment Information Systems
Virginia Commonwealth University 1999 — 2003
Bachelor of Applied Science (BASc), Information Technology, NA
Friends of Wintergreen 2015 - 2015
Friends of Wintergreen 2015 - 2015
Fusion Company July 2012 - 2015
Allianz Global Assistance, USA November 2010 - June 2012
Jefferson Insurance Company (An Allianz Company) April 2007 - June 2012
Allianz Global Assistance July 2003 - June 2012
Allianz Global Assistance July 2003 - June 2012
Allianz Global Assistance US, formerly World Access and Mondial Assistance July 1992 - October 2010
Access America/World Access January 1986 - June 1992
Skills
Business Strategy, Strategy, Business Analysis, New Business Development, Leadership, Business Development, E-commerce, Mergers & Acquisitions, Management, Executive Management, Marketing Strategy, Start-ups, Entrepreneurship, Strategic Partnerships, Health Insurance, Reinsurance, Electric Guitar
Education
University of Pennsylvania - The Wharton School 1975 — 1977
MBA
Colgate University 1968 — 1972
BS, Economics
Inventory Recovery, LLC 2010 - Present
Allianz Global Assistance 2007 - 2010
Circuit City Stores, Inc 2006 - 2007
Virginia Society of CPAs 2004 - 2005
Virginia Chamber of Commerce 2003 - 2004
Asheville Area Chamber of Commerce 2000 - 2003
Skills
Web Commerce, Bidding Process, Operational Planning, Operations Management, Vendor Relationships, Retail Category..., Inventory, Fulfilment, P&L Management, Pricing, E-commerce, Multi-channel Marketing, Inventory Management, Pricing Strategy, Warehousing, Management, Sales, Social Media, Account Management, Leadership, Customer Service, Sales Management
Education
Grand Valley State University
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Hyde School
Hillside Missions Organization June 2015 - Present
Jamberry November 2014 - Present
Starbucks August 2009 - Present
Allianz Global Assistance December 2014 - May 2015
Virginia Association of Secondary School Principals August 2014 - December 2014
OfficeTeam July 2014 - August 2014
FTS USA January 2014 - May 2014
The Mint Museum January 2008 - August 2008
Engineering and Environment Inc. January 2007 - January 2008
Smithsonian American Art Museum June 2006 - December 2006
Skills
Museum Education, Office Administration, Customer Service, Close Attention to..., Diligent, Microsoft Office, Organization, Art History, Spanish Art, History, Museums, Critical Thinking, Inventory Management, Cash Handling Experience, Research, PowerPoint, Community Outreach, Microsoft Excel, Microsoft Word, Training, Inventory Control, Raiser's Edge, Barista Training, Art Education, Data Entry
Education
Virginia Commonwealth University 2008 — 2012
Master of Arts (M.A.), Art History, Criticism and Conservation
Elon University 2002 — 2006
Bachelor of Arts (B.A.), History
First Colonial High School 1998 — 2002
Adanced Diploma
McGuireWoods LLP June 2014 - Present
IIBA Central Virginia Chapter January 2012 - Present
Rice-Stovall Family Foundation August 2010 - Present
AMITIE CONSULTING December 2004 - Present
Markel Corporation January 2014 - May 2014
Capital One - PDM Infrastructure June 2012 - December 2013
Giving Change May 2011 - December 2013
Allianz Global Assistance April 2011 - June 2012
International Institute of Business Analysis - Central Virginia Chapter January 2010 - December 2011
Mondial Assistance November 2010 - March 2011
Skills
Business Analysis, Process Improvement, Analysis, SDLC, Requirements Gathering, Risk Management, Business Process, Management, Change Management, Team Building, Software Documentation, Requirements Analysis, Leadership, Project Management, Business Process..., Microsoft Excel, Customer Service, Corporate Communications, Strategic Planning, Research, Process Engineering, Business Process Mapping, Process Simulation, Documentation, Problem Solving, Process Development, Process Management, Process Mapping, SharePoint, Training, Integration, E-commerce, Agile Methodologies, Business Planning, Entrepreneurship, Visio, Databases, CRM, Testing, Public Relations, Business Requirements, Nonprofits, Business Process Design, Cross-functional Team..., Mentoring, Coaching, Program Management, Strategy, Vendor Management, Consulting
Education
California State University-Los Angeles
MA, Global Economics
Metaphysical Institute of Higher Learning
Ph.D., Metaphysical Sciences, Quantum Physics, Philosophy
Pepperdine University
Investment Management
St. Mary's Academy - Inglewood
University of California, Los Angeles
BA, Economics, Communications
Allianz Global Assistance January 2015 - Present
ArtsKey October 2012 - Present
TIC Travel Insurance April 2013 - January 2015
HumberSys Consultancy Services Inc. February 2012 - September 2012
Easy Email Solutions September 2010 - September 2010
1 Stop Jewellery January 2010 - April 2010
ENANA for information Technologies April 2007 - October 2009
Solarcola Company 2006 - 2007
Al-Asalah associate 2003 - 2004
Skills
Branding, Advertaising,..., Web Design, User..., Managing Server &..., SEO, Google Analytics., Adobe Creative Suite., Adobe Flash, Animation,..., XHTML, CSS., Javascript, jQuery., Online Advertising, Domain Names, Web Design, Flash Animation, Logo Design, CSS, jQuery, SEO, Adobe Creative Suite, User Interface, User Experience, Graphic Design, Illustrator, InDesign, Dreamweaver, Flash, Graphics, Advertising, Brochures, Photoshop
Education
International Academy of Design 2011 — 2012
Diploma, Graphic and Web Design
Overland Learning Center 2010 — 2010
Certificate, Flash Animation
Al-Qadisieh Collage 1998 — 2009
Diploma, Graphic Design
Dar Al-Anda 2008 — 2008
certificat, Drawing
The Advisory Board Company, Clinovations March 2015 - Present
The University of Edinburgh September 2013 - November 2014
Freshsight January 2014 - May 2014
James Madison University August 2012 - May 2013
Our World English Schools July 2011 - August 2012
Allianz Global Assistance June 2010 - July 2011
Bon Secours Health System May 2009 - July 2009
Skills
PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Research, Customer Service, Public Speaking, Editing, Social Media, Outlook, Photoshop, Access, Facebook, Event Planning, Social Networking, Data Analysis, Time Management, Spanish, Public Relations, SharePoint, Event Management, WordPress, Dreamweaver, Press Releases, Adobe Creative Suite, Leadership, Strategic Planning, Windows, Marketing Communications, Management, Human Resources, Teamwork, Social Media Marketing, Higher Education, Healthcare, Fundraising, Community Outreach, Blogging, Marketing, Statistics, Team Building, Project Management, Sales, InDesign, Creative Writing, Team Leadership, Teaching, Photography, Advertising, SPSS
Education
The University of Edinburgh 2013 — 2014
Master of Science (MSc), Health Systems and Public Policy
James Madison University 2009 — 2013
Bachelor of Arts (B.A.), International Affairs Major, Double Minor in Economics and History, 3.48
Allianz Global Assistance December 2014 - Present
Aramark September 2013 - December 2014
Kara Alumni House August 2011 - December 2014
The Sea Pines Resort May 2014 - September 2014
Skills
Microsoft Excel, Social Media, PowerPoint, Microsoft Office, Sales Operations, Customer Service, Build Strong..., Team Building, Work in A Fast Paced..., Raiser's Edge, CPR Certified
Education
California University of Pennsylvania 2011 — 2014
Bachelor's Degree, Sports Management
Mills E. Godwin High School 2007 — 2011
Allianz Global Assistance March 2015 - Present
Education
Georgia State University
BA in Psychology
North Springs High School 1996 — 2000
International School of Brussels 1992 — 1996
Ontario Teachers Insurance Plan (OTIP) September 2010 - Present
Manulife June 2007 - September 2010
Allianz Global Assistance September 2004 - June 2007
Skills
Coaching, Customer Service, Insurance, Leadership, Risk Management
Education
Conestoga College
Microsoft Excel, Introduction, Intermediate, Excel Level 3 Data Management
International Foundation of Employee Benefit Plan
Group Insurance Landscaping
Atlantic Media Strategies September 2015 - Present
Ogilvy Public Relations May 2014 - September 2015
Woolly Mammoth Theatre Company 2013 - 2014
GlobalGiving 2012 - 2013
GlobalGiving 2010 - 2012
Allianz Global Assistance 2009 - 2010
Skills
Fundraising, Nonprofits, Social Media, Public Relations, Event Planning, Marketing, Non-profits, Customer Service, French, Newsletters, Grants, Research, Blogging, Editing, Philanthropy, Strategy, Event Management, Corporate Social..., International..., Public Speaking, Qualitative Research, Advertising, Salesforce.com, Community Outreach, Email Marketing, Strategic Communications, Facebook, Crisis Communications, Strategic Partnerships
Education
Georgetown University 2013 — 2015
Masters of Professional Studies, Public Relations and Corporate Communications
Virginia Commonwealth University 2004 — 2008
Bachelor of Arts, International Studies with a Focus on the Arts from a Global Perspective, French
Université Jean Monnet Saint-Etienne
Arts, Letters, Languages
Travelers September 2014 - Present
Travelers December 2011 - September 2014
Allianz Global Assistance July 2011 - December 2011
Allianz Global Assistance February 2009 - July 2011
Allianz Global Assistance August 2006 - January 2009
Skills
Insurance, Claim, Building Relationships, Claims Management, Leadership, Team Building, Underwriting, Customer Service, Liability, Commercial Insurance, Management, Creative Problem Solving, Connecting People, Legal Liability, General Insurance, Property & Casualty..., Analysis, Professional Ethics, Microsoft Excel, Risk Management, Marketing, Financial Risk
Education
Virginia Commonwealth University 2011 — 2014
Bachelor of Applied Science (BASc), Marketing, Cum Laude
Bryant and Stratton College-Richmond 2003 — 2007
Business Administration and Management, General
Allianz Global Assistance October 2014 - Present
Allianz Global Assistance December 2012 - December 2014
Independent Consultant November 2011 - November 2012
Blue Cross Blue Shield of Minnesota November 2008 - November 2011
Wolters Kluwer Financial Services November 2004 - November 2008
The Thomson Corporation April 1995 - November 2004
TASC 1992 - 1995
AGS Federal Systems 1988 - 1992
Recognition Equipment Inc 1986 - 1988
VTLS 1984 - 1986
Skills
IT Strategy, Enterprise Architecture, Strategy, Software Development, Program Management, IT Operations, SDLC, Business Analysis, IT Management, Management, Integration, Vendor Management, Enterprise Software, Analysis, IT Outsourcing, Business Strategy, Product Management, Business Development, Product Development, Software Project..., Leadership, Mergers & Acquisitions, Due Diligence, Outsourcing, B2C
Education
University of Minnesota-Twin Cities 2001 — 2003
Master's Degree, Management of Technology
George Mason University 1991 — 1996
MS, Information Systems/Software Systems Engineering
University of Maryland University College 1986 — 1991
BS, Computer and Information Science
ESIS, Inc. November 2014 - Present
Sentry Insurance November 2012 - November 2014
Allianz Global Assistance May 2010 - November 2012
Wachovia Securities March 2007 - March 2009
Wachovia Securities January 2006 - February 2007
Wachovia Securities January 2004 - January 2006
First Union National Bank October 1999 - January 2004
Skills
Customer Relations, Customer Service, Insurance, Microsoft Office, Negotiation, Banking, Problem Solving, Customer Satisfaction, Account Management, Call Center, Administration, Telephone Skills, Data Entry, Teamwork
Education
Bethel High School
A.A, IT/Networking
ECPI University 2002 — 2004
AAS, IT/Networking
Fusion Company (Allianz Company), Digital marketing, merchandising and optimization company July 2012 - Present
Urban League of Greater Richmond January 2013 - April 2014
Allianz Global Assistance January 2009 - July 2012
Greater Richmond Urban League Young Professionals Network June 2005 - September 2011
Averett University 2009 - 2010
IQualify Staffing2008 - 2010 July 2008 - December 2009
Adecco June 2007 - December 2008
AppleOne, Howroyd Group of Companies January 2001 - June 2007
AppleOne, Howroyd Group of Companies January 1999 - January 2001
AppleOne, Howroyd Group of Companies January 1998 - January 1999
Skills
Coaching, Selling Skills, Process Improvement, Program Management, Mentoring, Analysis, Leadership Development, Employee Relations, Team Management, Performance Management, Recruiting, Talent Management, Strategic Planning, CRM, Organizational..., Team Leadership, Human Resources, Leadership, Training, Management, Strategy, Customer Service, Team Building, Marketing, Project Management, New Business Development, Talent Acquisition, Sales, Budgets
Education
Averett University 2003 — 2004
Business Administration and Management, General
Grand & Toy May 2015 - August 2015
Grand & Toy October 2012 - August 2015
Commalert December 2010 - April 2011
Allianz Global Assistance December 2004 - July 2007
Arvato Services June 2003 - December 2003
Accu-Link Call Centres Inc. 2003 - 2003
XO Communications February 1999 - May 2001
Deb Shops, Inc. November 1997 - June 1998
Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Sales Process, Time Management, Call Centers, Data Entry, Loss Prevention, Customer Support, Order Processing, Customer Loyalty, Sales, Problem Solving, Account Management, Retail, Management
Education
MacEwan University 2015 — 2017
Library Technician & Information Management, Library and Information Science
TechReach Office Administration Program 2010 — 2010
Boise State University 1989 — 1990
Cultural Anthropology
Transamerica Life Canada June 2015 - Present
The Kl Group & Kari Lywood Events June 2015 - July 2015
Allianz Global Assistance October 2014 - February 2015
Reef Moxie January 2010 - October 2014
The Tilted Kilt June 2014 - September 2014
Laura/Laura Petites Kitchener, On January 2010 - February 2011
Balta Imports LTD October 2009 - January 2010
Teknik Salon and Spa January 2008 - January 2009
Sport Check March 2006 - September 2008
Spaghetti House 2006 - 2008
Skills
Marketing Communications, Event Management, Event Planning, Social Media Marketing, Social Networking, Promotional, Advertising, Marketing, Photoshop, Dreamweaver, InDesign, Customer Service, Graphic Design, Public Relations, Marketing Strategy, Leadership, Microsoft Office, Digital Marketing, Merchandising, PowerPoint, Facebook, Social Media, Sales, Online Marketing, Online Advertising
Education
Conestoga College 2009 — 2012
Business Administration Marketing, Marketing
Capital One July 2012 - Present
Capital One July 2012 - Present
Allianz Global Assistance May 2011 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Python, Django, Agile, ScrumMaster, Product Owner, HTML, CSS, BPM, SQL, Git
Education
J Sargeant Reynolds Community College 2011 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
George Mason University 2010 — 2012
Business Adminiistration
Allianz Global Assistance February 2005 - Present
Skills
Leadership, Change Management, Insurance, Process Improvement, Call Centers, Operations Management, Health Insurance, Customer Service, Risk Management, Business Analysis, Business Process..., Vendor Management, Management, Customer Satisfaction, Microsoft Excel, Performance Management
Education
Conestoga College
Insurance
Morgan Stanley May 2011 - June 2014
Allianz Global Assistance October 2010 - December 2010
Summit Club, China Glory International Investment Group December 2008 - August 2010
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Event Planning, Research
Education
Inner Mongolia University of Science and Technology 2004 — 2008
Bachelor’s Degree, English Language and Literature, General
Accenture July 2015 - Present
Mapcom Systems March 2014 - August 2014
Allianz Global Assistance March 2013 - January 2014
Allianz Global Assistance September 2012 - January 2013
Skills
Project Management, Business Analysis, Call Centers, Customer Service, Leadership, T-SQL, Data Integration, Management, Programming, Web Development, Office Administration, Report Design, Database Design, C#, Case Managment, Health Insurance, Microsoft Office, Process Improvement, Training
Education
Virginia Commonwealth University 2012 — 2014
Bachelor's Degree, Management Information Systems, 3.1 GPA
J Sargeant Reynolds Community College 2010 — 2012
Associate's Degree, Business Administration and Management, General, 3.5 GPA
Allianz Global Assistance April 2012 - Present
Mondial Assistance January 2009 - April 2012
Mondial Assistance January 2006 - January 2009
Allianz Global Assistance January 2003 - January 2006
Allianz Global Assistance September 1999 - January 2003
Skills
Account Management, Strategic Planning, Customer Service, New Business Development, Sales Management, Insurance, Leadership, Management, Sales, Team Building
Education
Bachelors Degree
Bachelor of Arts (BA), Communications and Literature
Benedictine University
Loras College
Wilmington Trust July 2014 - Present
M&T Bank July 2013 - June 2014
University of Richmond April 2012 - May 2013
Allianz Global Assistance June 2012 - August 2012
Skills
Marketing Strategy, International Business, Strategic Planning, Market Research, Strategic Partnerships, Brand Development, Data Analysis, Marketing, Research, PowerPoint, Marketing Research, Public Speaking, Marketing Communications, Microsoft Excel, Microsoft Office, Product Development, Entrepreneurship, Email Marketing, Digital Marketing, E-commerce, Social Media
Education
University of Richmond 2009 — 2013
BSBA, International Business & Marketing
The University of Queensland 2011 — 2011
International Business
Charles University in Prague 2010 — 2010
Czech Language and Literature
Kenan Institute of Private Enterprise September 2015 - Present
Allianz Global Assistance June 2015 - August 2015
Acme United Corporation October 2014 - May 2015
State Farm October 2012 - August 2014
Tidewater Physical Therapy, Inc. May 2012 - October 2012
Skills
Customer Service, Microsoft Office, SQL, Visual Basics, Project Management, Process Management, Leadership, Change Management, Event Planning, Analysis, Teamwork
Education
East Carolina University 2014 — 2016
Master of Business Administration (M.B.A.), Finance, 1st Year
The College of William and Mary 2007 — 2012
Bachelor's degree, Bachelor of Science - Kinesiology and Health Science; Minor - Process Management and Consulting
Allianz Global Assistance May 2011 - June 2012
Westminster Canterbury of the Blue Ridge July 2010 - January 2012
Staffmark 2011 - 2012
Yves Delorme February 2010 - May 2010
Dean Transportation - Dean Management, Inc. August 2006 - January 2009
Meijer (Otterbase Technical) May 2006 - July 2006
Multi-Wall July 2004 - March 2006
Western Michigan University August 2000 - November 2003
Skills
ADP ezLaborManager, Databases, Flow Charts, Microsoft Office, Quicken, Assistant Teaching, Executive..., Organization &..., Payroll, Human Resources, Administrative...
Education
Grand Rapids Community College 2004 — 2007
Associate of Arts and Sciences (AAS), Computer Science, 3.6
Allianz Global Assistance July 2015 - Present
Allianz Global Assistance February 2011 - Present
Mondial Assistance (Allianz Global Assistance) February 2010 - February 2011
Mondial Assistance (Allianz Global Assistance) October 2009 - February 2010
Conestoga College Institute of Technology and Advanced Learning May 2009 - August 2009
Skills
Employee Relations, Human Resources, Performance Management, Employee Engagement, Recruiting, Employee Benefits, Talent Management, Benefits Administration, Payroll, Organizational..., HR Policies, Talent Acquisition, Coaching, Change Management, Team Leadership, Ceridian Payroll System, Customer Service, Onboarding, HRIS, Process Improvement, Insurance
Education
Conestoga College 2008 — 2009
Post Graduate Certificate, Human Resources
University of Waterloo 2003 — 2008
BA Hons, Social Development Studies, Marriage & Family Studies
University of Waterloo - Renison College 2003 — 2008
Diploma, Social Work
WorldView Solutions Inc June 2015 - Present
Verisk Health July 2012 - June 2015
SunTrust April 2012 - July 2012
Allianz Global Assistance December 2006 - March 2012
InfoReliance July 2004 - July 2006
NRECA May 2003 - July 2004
SAIC January 2001 - May 2003
GSK July 1999 - January 2001
Royal & Sun Alliance July 1998 - July 1999
MDB Information Network October 1997 - June 1998
Skills
C#, ASP.NET, SQL Server, Oracle, XML, Enterprise Architecture, PL/SQL, T-SQL, ORM, Application Design, Application Architecture, LINQ, NHibernate, NUnit, TFS, SQL Server 2000-2008, VSS, Visio, Wireshark, Iterative, Log4Net, CMM, LDAP, IIS, .NET, Microsoft SQL Server, Entity Framework, ExtJS, MVC3, ASP.NET MVC, JavaScript, Crystal Reports, AJAX, Web Services, Web Applications, jQuery, Architectural Design, Agile Methodologies, SDLC, Software Development, Databases, SSIS, Ext JS, Software Design, SSRS
Education
Capitol College 2004 — 2008
MS, Information Assurance
University of Baltimore 1992 — 1994
BS, Computer Science
Dundalk Community College 1989 — 1991
AA, Computer Programming Technology
Eastern Vocational Technical High School 1985 — 1989
high school diploma, Data processing
Kaiser Permanente June 2015 - Present
Kaiser Permanente October 2014 - Present
Kaiser Permanente via Rose International July 2014 - October 2014
SNL Financial July 2013 - July 2014
Configuration Management, Inc. October 2012 - June 2013
Allianz Global Assistance June 2010 - October 2012
Mondial Assistance September 2005 - June 2010
Skills
Requirements Analysis, Quality Assurance, SDLC, Process Improvement, Business Analysis, Testing, Agile Methodologies, Integration, Cross-functional Team..., User Acceptance Testing, Project Management, CRM, Test Planning, Team Leadership, Management, Visio, Customer Service, XML, Release Management, Microsoft Office, PeopleSoft, Scrum, TFS, Microsoft Test Manager, SQL Server Management...
Education
Virginia Commonwealth University 2001 — 2007
Bachelor's Degree, German
Duke University 2002 — 2003
German
Allianz Global Assistance February 2015 - Present
Allianz Global Assistance March 2012 - Present
YES Chiropractic March 2003 - December 2011
Henrico County Public Schools March 2008 - July 2010
Mississippi Valley Regional Blood Center 1999 - 2000
Skills
Customer Service, Leadership, Management, Training, Healthcare, Microsoft Excel
Education
J. Sargent Reynolds Community College 2014 — 2014
Career Switcher Provisional Teaching License, Endorsement in Biology
Bloomfield College 1997 — 2002
Bachelors of Science, Biology
Palmer College of Chiropractic 1999 — 2002
Neurobiology and Anatomy
Allianz Global Assistance November 2014 - Present
Allianz Global Assistance September 2014 - November 2014
Visions Family Services, Inc. 2012 - 2013
Matthew's Center October 2010 - April 2011
Visions Family Services, Inc. March 2009 - October 2009
Skills
Event Management, Social Media, Social Networking, Event Planning, Public Speaking, Project Management, MS Project, Management, Customer Service, PowerPoint, Software Documentation, Microsoft Project, Analysis, Time Management, Program Management, Leadership, Research, Microsoft Office
Education
Virginia State University 2013 — 2013
Master of Science (M.S.), CTST (Project Management)
Virginia State University 2007 — 2012
Bachelor of Science (B.S.), Agricultural Business & Economics
Community College of Rhode Island 2005 — 2006
Associate of Science (A.S.), Business Administration and Management, General
Milton Hershey School 1997 — 2005
High School Diploma
Allianz Global Assistance May 2015 - Present
JMU UREC August 2014 - May 2015
James Madison University 2011 - May 2015
Genworth May 2014 - August 2014
Children's Museum of Richmond June 2013 - August 2013
Celebrations at the Reservoir May 2013 - August 2013
Cindy Shumaker State Farm Insurance Agency June 2010 - August 2013
eFollett, James Madison University Bookstore August 2012 - May 2013
Skills
Textbooks, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Higher Education, Social Media, Facebook, Event Planning, Photoshop, Teamwork, Customer Service, Research, Public Speaking, Social Networking, Wedding Photography, Photography, Digital Photography, Time Management
Education
James Madison University 2011 — 2015
Bachelor of Science (B.S.), Technical and Scientific Communication
KVS Title, LLC May 2015 - Present
MBH Settlement Group, L.C. November 2012 - April 2015
MBH Settlement Group, L.C. April 2012 - November 2012
Allianz Global Assistance November 2011 - March 2012
Allianz Global Assistance November 2010 - November 2011
Verizon June 2007 - August 2007
Skills
Event Planning, PowerPoint, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Data Entry, Research, Social Networking, Social Media, Outlook, Spanish, Social Media Marketing
Education
George Mason University 2006 — 2010
B.A., Spanish, Latin American Studies
People's Bank of Virginia November 2011 - Present
Allianz Global Assistance November 2010 - August 2011
Campus Activites Council September 2008 - May 2010
Campus Activities Council September 2008 - May 2010
EMU Varsity Softball Team August 2008 - May 2010
All-American Fast Pitch Inc. May 2004 - August 2009
Eastern Mennonite University August 2007 - April 2008
Education
Eastern Mennonite University 2006 — 2010
B.S., Business Administration
Allianz Global Assistance June 2015 - Present
Christopher Newport University February 2014 - April 2015
Hillphoenix June 2014 - August 2014
Hillphoenix May 2013 - August 2013
Hillphoenix May 2012 - August 2012
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking, Teamwork, Time Management, Research, Data Analysis, Access, Critical Thinking, Finance
Education
Christopher Newport University 2011 — 2015
Bachelor of Business Administration (B.B.A.), Business Management and Finance, Overall 3.56, Management 3.96, Finance 3.96
Virginia Center for Prosthodontics April 2013 - Present
Allianz Global Assistance December 1998 - January 2013
MEDICAL COLLEGE OF VIRGINIA (MCV) October 2011 - May 2012
Bay View Dental Laboratory March 2012 - April 2012
Neighbor Care Pharmacy June 1998 - December 1998
Skills
Training, Team Leadership, Leadership, Time Management, Management, Quality Assurance, Healthcare, Customer Service, Process Improvement, Team Building, Insurance, Analysis, Microsoft Excel, Project Management, Software Documentation, Coaching, Microsoft Office, PeopleSoft
Education
Coastal Carolina University 1996 — 1998
Bachelor of Arts (BA), Art Studio Program, 4.0
J Sargeant Reynolds Community College 2010 — 2012
Associate of Applied Science, Dental Laboratory Technology, 4.0
Richard Bland College of the College of William and Mary 1994 — 1996
Associate of Science (AS), Science, 3.96
Allianz Global Assistance May 2012 - December 2013
Allianz Global Assistance February 2011 - May 2012
Skills
Customer Service, Spanish, Excel, PowerPoint, Word, Microsoft Office, Customer Relations, Microsoft Excel
Education
James Madison University 2006 — 2010
Bachelor of Business Administration, International Business, Spanish
Pontificia Universidad Católica de Chile 2009 — 2009
Study Abroad
Gold's Gym Midlothian March 2014 - Present
Gold's Gym (Midlothian and Arboretum) August 2012 - Present
Allianz Global Assistance May 2011 - February 2014
Royall & Company January 2010 - August 2010
Virginia Union University September 2009 - October 2009
Palari Publishing LLP April 2009 - August 2009
Florida State University College of Law August 2007 - December 2008
Skills
Social Media Marketing, Editing, Social Media, Facebook, Copywriting, Social Networking, Email Marketing, Marketing Communications, Technical Writing, Press Releases, Marketing, Public Speaking, Dreamweaver, Leadership, Writing, InDesign, Graphic Design
Education
Florida State University 2007 — 2008
Graduate Certificate, Editing and Publishing
Florida State University 2004 — 2007
Bachelor of Arts, English and Psychology
Midlothian High School 2000 — 2004
International Baccalaureate Diploma
Dominion August 2014 - Present
Allianz Global Assistance April 2014 - August 2014
Wells Fargo Advisors August 2013 - March 2014
Argo Group International Holdings, Ltd. March 2013 - August 2013
Verizon Wireless July 2012 - November 2012
Cox Communications August 2007 - July 2012
Cox Communications June 2006 - August 2007
Cox Communications October 2002 - June 2006
Skills
SDLC, Integration, Telecommunications, Requirements Gathering, CRM, Process Improvement, Visio, Project Management, Vendor Management, Business Process, Program Management, Testing, Business Analysis, Wireless, Cross-functional Team..., Requirements Analysis, Business Requirements, Access, Analysis, Team Leadership, Telecommunications..., MS Project, Data Analysis, Agile Methodologies, Solution Architecture, VoIP, Databases, Microsoft Office, Business Process..., Oracle Applications, Siebel, SharePoint, User Acceptance Testing, Project Planning, OBIEE, IT Operations, Mediation, Oracle BRM, AS400, Remedy, SQL, Oracle, Product Configuration, SOA, NERC, Compliance, FERC, PCI Standards, Bulk Electric Systems, IT Risk Management
Education
Hampton University 1997 — 2001
Chemical Engineering
Fusion March 2012 - Present
Allianz Global Assistance July 2011 - February 2012
The Green Office Co-op 2010 - 2011
Mondial Assistance December 2006 - September 2010
Ferguson Center for the Arts September 2005 - May 2009
CNU September 2008 - February 2009
Douglas Aquatics Inc May 2002 - August 2006
Filtrona Inc May 2004 - August 2004
Skills
Market Research, Business Strategy, Marketing Strategy, Marketing, Negotiation, Business Analysis, Training
Education
Manchester Business School 2009 — 2010
MSc, International Business and Management
Christopher Newport University 2005 — 2009
BA (3.6 GPA) Cum Laude, History and Leadership
Universidad Pablo de Olavide 2007 — 2007
History and Spanish
Booz Allen Hamilton January 2015 - Present
Rising Leaders Forum Graduates Community (RLF GC) - Booz Allen Hamilton April 2014 - Present
Booz Allen Hamilton June 2013 - December 2014
Cohen Career Center at College of William and Mary October 2011 - May 2013
Allianz Global Assistance June 2012 - August 2012
Zushi Japanese Bistro December 2009 - November 2011
Sheraton October 2007 - September 2011
Skills
Requirements Gathering, Requirements Analysis, Stakeholder Engagement, Budget Reconciliation, Ad Hoc Reporting, Community Outreach, Development & delivery..., Team Leadership, Analysis, Microsoft Office, MS Excel Pivot Tables, Data Analysis, Strategic Planning, Research, Management, Team Building, Business Intelligence, Cognos, Six Sigma, Marketing, Stata, Sales, Access, Teamwork, Editing, Language: Russian..., Profit View
Education
University of Pennsylvania - The Wharton School 2015 — 2016
Business Analytics Specialization, Business Analytics
The College of William and Mary 2011 — 2013
Bachelor of Business Administration (BBA), Finance with a concentration in Process Management and Consulting, Minor: Economics
Tidewater Community College 2009 — 2011
Associate of Science (AS), Business Administration
Novosibirsk State University of Economics and Management (NSUEM) 2004 — 2007
Bachelor's degree, East Asian Studies
Genworth January 2011 - Present
Century Distribution Systems November 2008 - December 2010
Allianz Global Assistance January 2007 - June 2008
Asian American Society of Central Virginia (AASoCV) August 2004 - December 2006
Virginia Asian Chamber of Commerce October 2004 - December 2005
PT Infracell Nusatama July 1999 - August 2001
PT Mincom Indoservices November 1997 - June 1999
First Data Corporation September 1995 - October 1997
Skills
Business Analysis, Business Intelligence, Requirements Analysis, Data Modeling, Project Management, SDLC, Program Management, Data Warehousing, ETL, Requirements Gathering, Business Objects, Visio, Reporting & Analysis, PeopleSoft, Spotfire, Enterprise Architecture, Vendor Management, Oracle, Shell Scripting, Process Automation, People Skills, Analytics, Databases, Project Delivery, Software Project..., Testing, Enterprise Software, Data Integration, Solution Architecture, Performance Improvement, Systems Analysis, System Administration, Disaster Recovery, Networking, IT Operations, Team Building, Troubleshooting, Telecommunications, CBIP, System Deployment, Infrastructure, Process Improvement, Change Management, Training, ERP, Software Documentation, E-commerce, Toastmasters, SOX Compliancy, Toad
Education
Virginia Commonwealth University 2015 — 2016
MSc, Information Technology Management
Jacksonville State University 1991 — 1994
BSc, Computer Information Systems
Allianz Global Assistance June 2015 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Sales, Microsoft Word, Leadership, PowerPoint, Research, Customer Service, Social Networking
Education
Christopher Newport University 2013 — 2016
Bachelors of Science in Business, Business, Management, Marketing, and Related Support Services, GPA: 3.14
Visa Inc. March 2008 - Present
Visa Inc. November 2007 - March 2008
Visa 2005 - 2007
Visa October 2002 - July 2005
Visa December 2000 - September 2002
Allianz Global Assistance August 1998 - October 2000
AXA Assistance August 1994 - August 1998
AXA Assistance 1994 - 1998
Skills
Loyalty Marketing, Financial Services, Electronic Payments, Account Management, Analytics, Call Center, Call Centers, Cards, Credit Cards, Customer Acquisition, Customer Experience, Customer Service, E-payments, Leadership, Management, Mobile Payments, Payment Cards, Program Management, Service Delivery, Vendor Management, CRM, Process Improvement
Education
Cornell College
Bachelor of Arts (B.A.), International Business &International Relations
The Johns Hopkins University
MBA, Business, Management, Marketing, and Related Support Services
IBM December 2011 - Present
Analysis Exchange January 2010 - Present
Ironworks Consulting May 2011 - November 2011
Allianz Global Assistance January 2006 - April 2011
Xperts, Inc. February 2005 - May 2005
PrecisionIR Group July 2002 - February 2005
Skills
Digital Analytics, Web Analytics, Inbound Marketing, Marketing Automation, Online Marketing, Email Marketing, Web Development, Presentation Design, Public Speaking, Unica, Marketing, Graphic Design, E-commerce, B2B, B2B Marketing, Lead Generation, Social Media, Social Media Marketing, Content Management
Education
Clarkson University 2000 — 2001
MBA
Clarkson University 1996 — 2000
BS
X Corp Solutions, Inc. Certified 8(a) SDB, SDVOSB, HUB Zone, SWaM (DOT) May 2015 - Present
Allianz Global Assistance June 2014 - May 2015
Universal Understanding, Inc. March 2013 - December 2013
ManTech August 2005 - November 2012
Northrop Grumman Corporation January 2003 - August 2007
Russ Bassett Corporation 1997 - 1999
Formal Wear International 1996 - 1997
FEDCO 1991 - 1996
Skills
Government Contracting, Proposal Writing, Security Clearance, Program Management, Government, Project Finance, Invoicing, Strategic Planning, Budget Reconciliation, Revenue Forecasting, Cash Management, Change Management, Quality Management, Resource Management, Process Improvement, Audit Compliance, Aquisition Management, Building Relationships, Team Leadership, Cross-functional Team..., PeopleSoft, Microsoft Dynamics, Cost Accounting, Government Procurement, Operations Management, EAC, Financial Policies &..., SharePoint, AS400 system, Microsoft Office 2007, Time Management, DoD, Management, Strategy, Leadership, Managerial Finance, Project Planning, Financial Analysis, Accounting, Analysis, Project Management
Education
Colorado Technical University
Criss College
Allianz Global Assistance 1998 - Present
DP Solutions, Inc. June 1998 - August 1999
Hi-Tech Consultants October 1996 - June 1998
Advanced Business Systems, Dubai - U.A.E December 1995 - August 1996
Systems & Software, SEEPZ September 1994 - October 1995
Skills
PL/SQL, WCF Services, C#, Database Design, PeopleSoft, Data Modeling, Application Architecture, PeopleTools, Oracle SQL, PeopleCode, ASP.NET MVC, JavaScript, CSS, jQuery, jQuery UI, XML Publisher, SAP FI, Sparx Enterprise..., Toad
Education
Goa University 1991 — 1994
MCA, Computer Applications
Goa University 1988 — 1991
Bachelor of Science, Physics and Mathematics
Allianz Global Assistance March 2015 - Present
Suntrust Mortgage - Contract August 2014 - January 2015
Capital One October 2000 - July 2014
Westvaco October 1996 - October 2000
Earth Tech October 1994 - October 1996
25th Infantry Division 1990 - 1994
Skills
Process Management, Credit Cards, Risk Management, Financial Risk, Call Center, Banking, Process Improvement, Management, Risk Assessment, Business Analysis, Analysis, Operations Management, Business Process..., Financial Services, Change Management, Project Management, Business Continuity, Internal Audit, Vendor Management, Operational Risk..., Outsourcing, Fraud, Customer Service, Relationship Management, Business Process, Governance, Coaching, Customer Experience, Cross-functional Team..., Policy, Enterprise Risk...
Education
Strayer University
Business / Business Law
Hawaii Pacific University
Criminal Justice
Allianz Global Assistance November 2012 - Present
Allianz Global Assistance June 2008 - November 2012
Capital One March 2007 - June 2008
World Access 2004 - 2007
Skills
Process Improvement, Business Analysis, Business Process..., Vendor Management
Education
Barton College 1996 — 2000
Bachelor of Science (B.S.), Human Resources Management and Services
Citizens Bank November 2014 - Present
Allianz Global Assistance February 2012 - November 2014
Royal Bank of Scotland September 2009 - January 2012
Citizens Bank September 2009 - January 2012
Old Dominion University August 2009 - December 2009
Circuit City June 2007 - January 2009
Circuit City October 2005 - January 2009
Circuit City Stores, Inc. October 2005 - January 2009
Circuit City October 2005 - June 2007
Best Buy October 2003 - October 2005
Skills
SAS, SQL, Access, Forecasting, Data Analysis, Process Improvement, Retail, Business Analysis, Analysis, Microsoft Excel, Analytics, Inventory Management, VBA, Vendor Management, Cross-functional Team..., Risk Management, PowerPoint, Visio, Demand Forecasting, Credit Risk, Regression Analysis, Product Management, Compliance Analysis, PeopleSoft, Mortgage Analytics
Education
Old Dominion University 2004 — 2005
Master of Arts, Economics
Strome College of Business 2004 — 2005
Master of Arts, economics
Virginia Polytechnic Institute and State University - Pamplin College of Business 1998 — 2003
BA and BS, History and Business Economics
Virginia Tech 1998 — 2003
Bachelor of Science, Business Economics
Cheonggang Academy
Bachelor of Arts, History
SNL Financial July 2014 - Present
SNL Knowledge Center December 2012 - July 2014
Dominion Virginia Power February 2011 - March 2012
Dominion January 2006 - February 2011
Allianz Global Assistance September 2001 - May 2004
Productivity Point Global September 2001 - August 2002
University of Richmond March 1996 - September 2000
Skills
Workshop Facilitation, Adult Learning Theory, Change Management, Management Training..., Curriculum Development, Project Management, Instructional Design, Technical Writing, Educational Technology, Needs Analysis, Analysis, E-learning, Research, Adult Education, Classroom Instruction, Curriculum Design, Problem Solving, Process Improvement, Organizational..., Blended Learning, Requirements Analysis, Training Delivery, E-learning Development, Online Training, Web-based Training, Instructional Technology, Software Training, Distance Learning, Blended Learning..., Technical Training
Education
University of Maryland Baltimore County 2002 — 2004
Master of Arts (M.A.), Instructional Systems Design Area of Emphasis: Computer-based/Web-based Training
City University of New York-John Jay College of Criminal Justice
Bachelor’s Degree, Legal Studies, General
Kingsborough Community College
Associate’s Degree, Business Administration and Management, General
Allianz Global Assistance January 2014 - Present
Allianz Global Assistance October 2010 - January 2014
Mondial Assistance USA January 2006 - October 2010
Mondial Assistance USA January 2004 - January 2006
Skills
OPEX Methodology (Blue..., OPEX Project Management..., Process Improvement, Vendor Management, Training, Team Leadership, Change Management, Operations Management, Business Analysis, Leadership, Call Centers, Insurance, Business Process..., Team Building
Education
Averett University 2004 — 2006
Graduate, MBA
VCU 1999 — 2003
Undergraduate, German/International Management
Allianz Global Assistance June 2013 - Present
Skills
Databases, Web Services, Human Resources, Operating Systems, Troubleshooting, SQL, Access, Windows, Software Documentation, Microsoft Office, Technical Writing, Higher Education, Data Analysis, Customer Service, Research, Nonprofits, Java, Oracle, Testing
Education
Christopher Newport University 1999 — 2004
Bachelor of Science (B.S.)
Kecoughtan High School 1995 — 1999
Allianz Global Assistance July 2000 - Present
PHICO Insurance Company 1993 - 2000
Skills
Insurance, Reinsurance, Leadership, Claim, Human Resources, Management
Education
Duquesne University School of Law 1989 — 1992
Allianz Global Assistance January 2008 - Present
Mondial Assistance June 2005 - December 2007
World Access June 2001 - May 2005
Skills
IT Management, Troubleshooting, Visio, Vendor Management, Cisco Catalyst Switches, Customer Service, Enterprise Backup, Data Recovery, Network Administration, Cisco Technologies, Cisco Routing &...
Education
ECPI University 2001 — 2002
Associates
Virginia Union University 1993 — 1997
BA
Scecon February 2014 - Present
Riggs Ward Design March 2013 - January 2014
Allianz June 2010 - February 2013
Allianz Global Assistance 2010 - 2012
Winston-Salem Planning Department June 2008 - August 2009
GMK Associates April 2006 - August 2007
Skills
Interior Design, SketchUp, AutoCAD, Rendering, Microsoft Office, Photoshop, Adobe Creative Suite, Photography, Adobe Acrobat, Sketching, Microsoft Word, Microsoft Excel, PowerPoint, Space-planning, Revit, Interior Architecture, Illustrator, Furniture, Fine Art
Education
University of North Carolina at Greensboro 2007 — 2010
Master's of Science, Interior Architecture, Historic Preservation Focus
Florida State University 2001 — 2005
Bachelor of Science, Interior Design
Dino's Contracting Services, LLC January 2005 - Present
Allianz Global Assistance December 2000 - March 2011
Skills
Residential Homes, Insurance, Call Centers, Interior Design, Customer Service, New Business Development, Flooring, Carpentry, PeopleSoft, Bathrooms, Process Improvement, Contract Negotiation, Negotiation, Vendor Management, Team Building, Leadership, Strategic Planning, Business Process..., Change Management, Analysis, Business Analysis, Coaching, Risk Management
Education
J Sargeant Reynolds Community College 2007 — 2009
Associate Degree, Electrical Engineering
Werner Siemens - Stuttgart 1997 — 2000
Engineering
University of Virginia August 2013 - Present
Allianz Global Assistance USA July 2012 - July 2013
Allianz Global Assistance January 2012 - July 2012
CIEE - Council on International Educational Exchange August 2008 - January 2012
Mondial Assistance December 2007 - August 2008
Skills
Outlook, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Public Speaking, Research, Marketing, Project Planning, Social Media, Teaching, Account Management, Editing, Sales Management, English, Logistics, Operations Management
Education
James Madison University 2003 — 2006
Bachelor of Arts, Modern Foreign Language
University of Heidelberg 2005 — 2005
German Studies
University of Virginia
Master's Degree, Germanic Languages, Literatures, and Linguistics
Unboxed Technology September 2014 - Present
Self Employed 1993 - Present
Estes Express Lines September 2012 - September 2014
Allianz Global Assistance May 2008 - August 2012
World Access 2006 - 2008
Games Workshop April 1999 - April 2005
Brightstone Pharma 1997 - 1999
Skills
Quality Assurance, Software Documentation, Project Management, Business Analysis, Requirements Analysis, Analysis, Team Building, Customer Service, Process Improvement, Team Leadership, Microsoft Excel, Microsoft Office, Training, Microsoft Word, Requirements Gathering, Technical Writing, Change Management, PowerPoint, Management, Leadership, Video Games, Access, Agile Methodologies, Integration, Program Management, SharePoint, MS Project, Vendor Management, SDLC
Education
American University 1988 — 1992
B.A., History
FCB Global August 2015 - Present
FCB Global June 2015 - August 2015
Allianz Global Assistance July 2011 - May 2012
GayRVA.com 2012 - 2012
VCU Health System 2008 - 2010
CertaPro Painters 2007 - 2007
Abercrombie & Fitch 2004 - 2006
American Eagle Outfitters 2003 - 2004
Skills
Advertising, Social Media, InDesign, Facebook, Photoshop, Web Design, Illustrator, Marketing, Public Relations, PowerPoint, Non-profits, Art Direction, Interactive Advertising, Online Advertising, Premier, Journalism, Dreamweaver, After Effects, HTML, HTML 5, Microsoft Word, Twitter, MySpace, Tumblr, Wikipedia, Blogger, YouTube, Adobe Fireworks, Outlook, Microsoft Excel, peoplesoft, Impact 360, Image Now, iDVD, iMovie, iTunes, garageband, iPhoto, Customer Service, Retail, Clerical Skills, Running, Swimming, Drawing, Interactive Design, Graphic Design, Web, Web Development, Video Production, User Experience
Education
The Creative Circus 2013 — 2015
Art Direction/Interactive Design
J Sargeant Reynolds Community College 2012 — 2012
Web development
Virginia Commonwealth University 2005 — 2010
Bachelor of Science (B.S.), Mass communications
Deep Run High School 2002 — 2005
McCordick Glove December 2013 - Present
ALLIANZ GLOBAL ASSISTANCE January 2013 - November 2013
Oticon Canada Ltd. April 2008 - November 2012
Metafore, LLC April 2006 - May 2008
Manulife Financial 1991 - 2001
Skills
Bilingual, Outlook, Windows 7, Customer Service, Lotus Notes, Call Center, Microsoft Office 2007, Microsoft Works, Customer Satisfaction, Microsoft Excel, XP, Data Entry, Microsoft Office, Troubleshooting, Google Chrome, Team Leadership, Access, Microsoft Word, Team Building, Time Management, Call Centers
Education
Conestoga College 2005 — 2010
course, French Studies
college notre dame 1978 — 1982
12, 1982
Allianz Global Assistance January 2010 - Present
Skills
Travel Insurance, Insurance, Healthcare, Nursing, Case Managment, Leadership, Process Improvement, Hospitals, Medicine, Operations Management, Management, Healthcare Management, Team Building, Change Management, Business Analysis, Strategic Planning, Case Management, Emergency Medicine, Healthcare Information..., Critical Care
Education
Allianz Opex 2013 — 2013
Blue Belt Opex Methodology Trained ( Six Sigma Green Belt equivalent)
Conestoga College 1988 — 1990
Diploma, Nursing
University of Waterloo
Online Business Success Creator August 2014 - Present
Allianz Global Assistance February 2010 - Present
Suncorp Bank October 2007 - November 2009
Envisage Systems Limited (Taken over by Fusion5), New Zealand October 2004 - April 2007
Flameweb Development, New Zealand 2004 - 2005
Skills
Microsoft SQL Server, Software Documentation, CRM, Testing, Databases, Disaster Recovery, Integration, IT Service Management, Project Management, IT Management, Stakeholder Management, Business Analysis, Requirements Gathering, Software Development, Systems Analysis, Management, Business Process..., Social Media Marketing, Online Advertising, SDLC
Education
Unitec Institute of Technology 2001 — 2002
Post Graduate Diploma in Computing, Computing
National Institute of Information Technology 1992 — 1996
Graduate of NIIT, Systems Management, Excellent
Delhi University 1992 — 1995
Bachelor of Arts, Economics, Maths
Allianz Global Assistance February 2015 - Present
Allianz Global Assistance August 2011 - Present
Make it Posh Events January 2009 - Present
HCA May 2009 - August 2011
ELEKTRA, INC April 2008 - August 2011
COASTLINE LIMITED February 2007 - April 2008
TIDEWATER TRAIL ANIMAL HOSPITAL July 2005 - February 2007
ANTEON CORPORATION April 2002 - May 2003
GEICO / CAPITAL ONE June 1999 - September 2002
Skills
Leadership, Management, Team Building, Software Documentation, Budgets, Customer Service, Operations Management, Training, Microsoft Office, Healthcare, New Business Development, Policy, Process Scheduler, Call Centers, Cross-functional Team..., Sales, Negotiation, Marketing
Education
Virginia Commonwealth University
Bachelor's, for Business Administration and Radiography
Germanna Community College
Associates Degree, Arts & Sciences / Radiography
COURTLAND HIGH SCHOOL 1994 — 1998
Diploma
Courtland High School 1994 — 1998
Virginia Commonwealth University
Allianz Global Assistance June 2014 - Present
Highland Adventist School September 2010 - June 2014
Highland Adventist School January 2007 - June 2014
Highland Adventist School January 2007 - June 2014
Mountain View Conference January 2002 - May 2004
Home Health Education Service June 1998 - August 2000
Skills
Leadership, Teaching, Computer Maintenance, Spreadsheets, Mathematics, Network Administration, Linux, Business Efficiency, Oral & Written..., SQL, Microsoft Excel
Education
Andrews University 2004 — 2006
MDiv, Focus on OT archaeology and ancient history
Southwestern Adventist University 1997 — 2001
BA, Theology
Southern Outreach Leadership School 1998 — 1999
None, Leadership
Allianz Global Assistance October 2010 - Present
Capital One December 1996 - September 2010
Education
Community College of Rhode Island 1982 — 1984
Education
Allianz Global Assistance 2015 - Present
Securitas Canada 2013 - 2015
Marsh Canada Limited 2010 - 2013
London Financial Studies 2009 - 2010
Centre for Public Management 2008 - 2009
Skills
Risk Management, Commercial Insurance, Property & Casualty..., Risk Assessment, Insurance, Liability, Enterprise Risk..., Management
Education
King's College London
MSc Risk Analysis, Risk Management, Distinction (Highest Honours)
Carleton University
Bachelor of Public Affairs and Policy Management, Specialization in Public Policy and Administration, Minor in Law, Highest Honours
Seneca College of Applied Arts and Technology
Ontario College Diploma - Law Clerk, Corporate and Commercial Law, Litigation
Department of Treasury December 2006 - June 2014
Allianz Global Assistance February 2005 - December 2006
Sunquest Information Systems February 2002 - December 2004
Blackboard March 1998 - January 2002
Skills
Software Development, SDLC, Program Management, Project Portfolio..., Project Planning, Budgets, Requirements Analysis, Process Improvement, Business Process..., Strategic Planning, Software Project..., Integration, Cross-functional Team..., Team Building, Vendor Management, Contract Negotiation, Technical Leadership, Managing Technical..., Business Decision Making, Manage Client..., Procedure Development, Quality Assurance, Security Audits, Systems Analysis
Education
Boston University 1996 — 1997
Master's Degree, Computer and Information Sciences, General
Univesity of Calcutta
Bachelor's degree, History
Allianz Global Assistance January 2011 - Present
Allianz Global Assistance May 2005 - January 2011
Allianz Global Assistance February 2002 - May 2005
Allianz Global Assistance June 2001 - February 2002
Skills
Talent Management, Benefits Administration, Employee Benefits, Leadership, Performance Management, Employee Relations, Employee Engagement, Onboarding, Succession Planning, Change Management, Team Building, Human Resources, Talent Acquisition, Personnel Management, Business Process..., Organizational..., Workforce Planning, Recruiting, HR Policies, PeopleSoft, HRIS
Education
Dalhousie University 2006 — 2013
Certified Employee Benefit Specialist
University of Waterloo 1997 — 2000
Psychology
Conestoga College 2000 — 2001
Human Resources
Dalhousie University 2006 — 2009
Compensation Management Specialist
Dalhousie University 2006 — 2012
Group Benefits Associate
Allianz Global Assistance August 2010 - Present
Skills
PeopleSoft, Customer Service, Requirements Analysis, Team Building, Excel, PowerPoint, Word, Project Management, Microsoft Excel, Microsoft Word, Business Analysis, Process Improvement
Education
J Sargeant Reynolds Community College 1977 — 1979
Associate of Arts and Sciences (AAS), Opticianry/Ophthalmic Dispensing Optician
Allianz Global Assistance January 2009 - Present
Nordia Inc. October 2001 - August 2009
Skills
Workforce Management, Instructional Design, Performance Management, Coaching, Employee Engagement, Talent Management, Change Management, Succession Planning, Organizational..., Customer Service
Education
Conestoga College 2010 — 2012
Certificate, Adult and Continuing Education and Teaching, Graduate with Honours
Conestoga College 1989 — 1992
Diploma, Radio and Television Broadcasting
Allianz Global Assistance September 2007 - March 2013
Viable Resources March 2003 - September 2007
Ford Motor Credit Company November 2001 - February 2003
Avaya January 2000 - June 2001
State of Michigan March 1999 - December 1999
AT&T (formerly Ameritech Cellular and Paging Wireless Operations) March 1993 - July 1998
Comerica Bank March 1980 - March 1993
Skills
Avaya, Call Centers, Contact Centers, Telecommunications, Unified Communications, Vendor Management, Avaya CMS, Cisco Technologies, CRM, IVR, ACD, Cisco Call Manager, Software Documentation, Professional Services, System Administration, Analysis, Customer Service, Telephony, VoIP, IP, SIP, Customer Experience, Workforce Management, Telephony Support
Education
Central Michigan University 1993 — 1995
Master of Science (MS), Business Administration and Management, General
Concordia University-Ann Arbor 1990 — 1992
BS, Human Resources Management/Personnel Administration, General
Allianz Global Assistance October 2013 - April 2015
Rockwell Automation March 2004 - May 2008
TD June 2001 - March 2004
Education
Wilfrid Laurier University 1998 — 2001
Bachelor of Arts (B.A.), Economics
Conestoga College 2009 — 2010
Ontario College Graduate Certificate, Professional Accounting Practice Program
Allianz Global Assistance October 2014 - Present
Allianz Global Assistance April 2014 - October 2014
Allianz Global Assistance August 2012 - April 2014
Commonwealth Primary Care, Inc January 2007 - January 2012
Education
George Mason University 2008 — 2012
Bachelor of Arts (B.A.), Major in International Affairs/Minor in Spanish, 3.1
George Mason University 2008 — 2012
Global Affairs; Global Governance
Allianz Global Assistance January 2015 - Present
R&R Office Supplies & Furniture June 2014 - Present
YMCA May 2010 - Present
GreenBank May 2009 - August 2009
Skills
Financial Reporting, Financial Analysis, Accounting, Microsoft Excel, QuickBooks, Banking, Finance, Teamwork, Microsoft Word, Microsoft Office, PowerPoint, Outlook, Account Reconciliation, Time Management
Education
Gardner-Webb University 2010 — 2013
Bachelor of Science (BS), Sociology
East Tennessee State University 2008 — 2010
Computer Science
Allianz Global Assistance January 2015 - Present
Allianz Global Assistance October 2012 - December 2014
Telefónica Germany January 2007 - October 2013
Allianz Global Assistance January 2012 - September 2012
Allianz France April 2009 - September 2010
Avery Zweckform GmbH, Oberlaindern, Germany July 2004 - December 2006
Reckitt Benckiser Deutschland GmbH, Mannheim, Germany March 2002 - June 2004
ESCADA September 1995 - June 1997
Skills
Marketing Strategy, International Project..., Product Marketing, Insurance, FMCG, Telecommunication, Partnership Marketing, E-commerce, B2B2C, Telecommunications...
Education
European Business School Oestrich-Winkel 1997 — 2001
Master's degree, Marketing/Marketing Management, General
Ecole supérieure de Commerce de Lille 2000 — 2000
Marketing/Marketing Management, General
San Francisco State University 1999 — 1999
Marketing/Marketing Management, General
Allianz Global Assistance October 2011 - Present
DriveTime October 2010 - October 2011
Virginia Credit and Finance October 2006 - April 2010
Education
ECPI College of Technology 2004 — 2006
Associate's degree, Business Administration and Management, General