Allied Contact Center & BPO
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Allied Contact Center & BPO Employees
Employee
Years
Job
Industry
Steve Barrientos Steve Barrientos's Allied Contact Center & BPO Experience 2010 - 2011
Job Gerente de ventas en Elex S.A.
Industry Wholesale
Experience
Elex S.A. September 2015 - Present
BACCredomatic Network April 2014 - August 2015
BACCredomatic Network January 2014 - March 2014
BACCredomatic Network July 2013 - December 2013
Allied Contact Center & BPO 2010 - 2011
Skills
Financial Analysis, Strategic Planning, Project Management, Project Planning, Team Leadership, Team Building, Teamwork, Team Management, English, Analysis, Business Strategy, Forecasting, Strategy, Six Sigma, Análisis financiero, Análisis, Planificación..., Trabajo en equipo, Gestión de proyectos, Liderazgo de equipos, Inglés, Estrategia empresarial, Planeamiento de..., Negociación
Education
BAC Credomatic Network 2014 — 2014
Green Belt Lean Six Sigma, Lean Six Sigma
Universidad Rafael Landívar 2008 — 2013
Ingeniero Industrial, Ingeniería industrial
Elex S.A. September 2015 - Present
BACCredomatic Network April 2014 - August 2015
BACCredomatic Network January 2014 - March 2014
BACCredomatic Network July 2013 - December 2013
Allied Contact Center & BPO 2010 - 2011
Skills
Financial Analysis, Strategic Planning, Project Management, Project Planning, Team Leadership, Team Building, Teamwork, Team Management, English, Analysis, Business Strategy, Forecasting, Strategy, Six Sigma, Análisis financiero, Análisis, Planificación..., Trabajo en equipo, Gestión de proyectos, Liderazgo de equipos, Inglés, Estrategia empresarial, Planeamiento de..., Negociación
Education
BAC Credomatic Network 2014 — 2014
Green Belt Lean Six Sigma, Lean Six Sigma
Universidad Rafael Landívar 2008 — 2013
Ingeniero Industrial, Ingeniería industrial
Gabriela Monterroso Escobar Gabriela Monterroso Escobar's Allied Contact Center & BPO Experience September 2010 - Present
Job Quality Assurance Analyst
Industry Telecommunications
Experience
Allied Contact Center & BPO September 2010 - Present
Education
Universidad Mariano Gálvez 2010 — 2013
Licenciatura en Administración de Empresas
Colegio de Señoritas El Sagrado Corazón 2007 — 2009
Secretariado Biligüe
Colegio Bilingüe Los Andes 2004 — 2006
Estudios Básicos
Allied Contact Center & BPO September 2010 - Present
Education
Universidad Mariano Gálvez 2010 — 2013
Licenciatura en Administración de Empresas
Colegio de Señoritas El Sagrado Corazón 2007 — 2009
Secretariado Biligüe
Colegio Bilingüe Los Andes 2004 — 2006
Estudios Básicos
Beatriz Bejarano Beatriz Bejarano's Allied Contact Center & BPO Experience October 2009 - December 2011
Job Asistente de Comunicación en Quetsol
Industry Renewables & Environment
Experience
Kingo July 2014 - Present
SIT March 2013 - June 2014
Comunicación Estratégica January 2012 - February 2013
Allied Contact Center & BPO October 2009 - December 2011
Skills
Research, Journalism, Technology, Presenting Proposals, Public Relations, Marketing Communications, Social Media, Microsoft Technologies, Redes sociales, Relaciones con los..., Relaciones públicas, Investigación y..., Periodismo, Publicidad, Comunicaciones..., Comunicaciones de...
Education
Universidad Rafael Landívar 2006 — 2012
Licenciatura en Ciencias de la Comunicación, con énfasis en medios
Instituto Guatemalteco Americano 2002 — 2004
Secretaria Bilingüe
Kingo July 2014 - Present
SIT March 2013 - June 2014
Comunicación Estratégica January 2012 - February 2013
Allied Contact Center & BPO October 2009 - December 2011
Skills
Research, Journalism, Technology, Presenting Proposals, Public Relations, Marketing Communications, Social Media, Microsoft Technologies, Redes sociales, Relaciones con los..., Relaciones públicas, Investigación y..., Periodismo, Publicidad, Comunicaciones..., Comunicaciones de...
Education
Universidad Rafael Landívar 2006 — 2012
Licenciatura en Ciencias de la Comunicación, con énfasis en medios
Instituto Guatemalteco Americano 2002 — 2004
Secretaria Bilingüe
Carlos Orellana Solares's Allied Contact Center & BPO Experience September 2010 - April 2011
Job Profiling Specialist at Tigo Guatemala
Industry Higher Education
Experience
Millicom International Cellular (Tigo Guatemala) August 2014 - Present
Millicom International Cellular (Tigo Guatemala) July 2013 - July 2014
Departamento de Planificación y Seguimiento, Universidad Rafael Landivar May 2012 - June 2013
Dirección de Tecnologías de la Información, Universidad Rafael Landivar August 2011 - May 2012
Dirección de Tecnologías de la Información, Universidad Rafael Landivar April 2011 - August 2011
Allied Contact Center & BPO September 2010 - April 2011
Eurocomer, S. A. November 2008 - February 2009
Skills
Software Development, Software Design, Business Intelligence, Microsoft SQL Server, Database Administration, R, Data Analysis, Data Mining, Data Warehousing, Analysis Services, MS Integration Services, MS Reporting Services, Oracle, SPSS, OLAP, SSRS, SSIS, Data Modeling, Data Integration, ETL, Integration, JavaScript, Java, Visual Studio, XML, HTML, Databases, SQL, mongoDB, Talend Open Studio, KML, GIS
Education
Universidad Rafael Landívar 2009 — 2014
Engineer's Degree, Computer Engineering
Instituto tecnológico de Computación, ITC 2007 — 2008
Bachiller en Computación con Orientación Científica, Information Technology
Instituto Guatemalteco Americano, IGA 2000 — 2006
Preparation for the TOEFL test, Idiomas
La Montaña
La Montaña
La Montaña
Millicom International Cellular (Tigo Guatemala) August 2014 - Present
Millicom International Cellular (Tigo Guatemala) July 2013 - July 2014
Departamento de Planificación y Seguimiento, Universidad Rafael Landivar May 2012 - June 2013
Dirección de Tecnologías de la Información, Universidad Rafael Landivar August 2011 - May 2012
Dirección de Tecnologías de la Información, Universidad Rafael Landivar April 2011 - August 2011
Allied Contact Center & BPO September 2010 - April 2011
Eurocomer, S. A. November 2008 - February 2009
Skills
Software Development, Software Design, Business Intelligence, Microsoft SQL Server, Database Administration, R, Data Analysis, Data Mining, Data Warehousing, Analysis Services, MS Integration Services, MS Reporting Services, Oracle, SPSS, OLAP, SSRS, SSIS, Data Modeling, Data Integration, ETL, Integration, JavaScript, Java, Visual Studio, XML, HTML, Databases, SQL, mongoDB, Talend Open Studio, KML, GIS
Education
Universidad Rafael Landívar 2009 — 2014
Engineer's Degree, Computer Engineering
Instituto tecnológico de Computación, ITC 2007 — 2008
Bachiller en Computación con Orientación Científica, Information Technology
Instituto Guatemalteco Americano, IGA 2000 — 2006
Preparation for the TOEFL test, Idiomas
La Montaña
La Montaña
La Montaña
Elliot Berger Elliot Berger's Allied Contact Center & BPO Experience July 2012 - Present
Job Director of Business Development at Allied Contact Center & BPO
Industry Outsourcing/Offshoring
Experience
Allied Contact Center & BPO July 2012 - Present
Allied Global July 2012 - Present
iPacesetters July 2010 - July 2012
121 Direct Response January 2007 - July 2010
Skills
Lead Generation, Account Management, Outsourcing, Strategic Planning, Call Centers, Telemarketing, Business Development, BPO, Management, Customer Experience, Contact Centers, Project Management, Team Management, Vendor Management, Telecommunications
Education
Temple University 1976 — 1981
Bachelor of Science (BS), Business Administration and Management, General, 3.0
Allied Contact Center & BPO July 2012 - Present
Allied Global July 2012 - Present
iPacesetters July 2010 - July 2012
121 Direct Response January 2007 - July 2010
Skills
Lead Generation, Account Management, Outsourcing, Strategic Planning, Call Centers, Telemarketing, Business Development, BPO, Management, Customer Experience, Contact Centers, Project Management, Team Management, Vendor Management, Telecommunications
Education
Temple University 1976 — 1981
Bachelor of Science (BS), Business Administration and Management, General, 3.0
Renato Escobar's Allied Contact Center & BPO Experience 2007 - April 2013
Job VCP Analyst en Citi
Industry Banking
Experience
Citi September 2014 - Present
Citi May 2013 - August 2014
Administracion de Call Centers June 2007 - April 2013
Allied Contact Center & BPO 2007 - April 2013
Skills
Customer Service, Liderazgo de equipos, Workforce Management, Call Centers, BPO, Contact Centers, Inbound Marketing, Telemarketing, Outsourcing, Customer Experience, Team Management, Operations Management, Performance Management, Vendor Management, CRM, Team Leadership, Formación de personal, Proyección, SAP CRM, Servicio de atención al..., Análisis de datos, Bases de datos, Análisis financiero, Planificación..., Gestión de proyectos, Microsoft Office, Cambio organizacional, Subcontratación, Centro de llamadas, Gestión del rendimiento..., Negociación, Liderazgo, Estrategia empresarial, Mejora de procesos, Inglés, Análisis de negocio, Administración y..., Coaching, Análisis, Trabajo en equipo, Plan de negocio, Mejora de procesos de..., Estrategia, Español, Gestión y motivación de..., Desarrollo..., Microsoft PowerPoint, Banca
Education
Universidad Rafael Landívar 2012 — 2013
Master of Business Administration (MBA), Administración y gestión de empresas, general
Universidad de San Carlos de Guatemala 2005 — 2012
Ingeniería Industrial
Citi September 2014 - Present
Citi May 2013 - August 2014
Administracion de Call Centers June 2007 - April 2013
Allied Contact Center & BPO 2007 - April 2013
Skills
Customer Service, Liderazgo de equipos, Workforce Management, Call Centers, BPO, Contact Centers, Inbound Marketing, Telemarketing, Outsourcing, Customer Experience, Team Management, Operations Management, Performance Management, Vendor Management, CRM, Team Leadership, Formación de personal, Proyección, SAP CRM, Servicio de atención al..., Análisis de datos, Bases de datos, Análisis financiero, Planificación..., Gestión de proyectos, Microsoft Office, Cambio organizacional, Subcontratación, Centro de llamadas, Gestión del rendimiento..., Negociación, Liderazgo, Estrategia empresarial, Mejora de procesos, Inglés, Análisis de negocio, Administración y..., Coaching, Análisis, Trabajo en equipo, Plan de negocio, Mejora de procesos de..., Estrategia, Español, Gestión y motivación de..., Desarrollo..., Microsoft PowerPoint, Banca
Education
Universidad Rafael Landívar 2012 — 2013
Master of Business Administration (MBA), Administración y gestión de empresas, general
Universidad de San Carlos de Guatemala 2005 — 2012
Ingeniería Industrial
Juanluis Estrada Juanluis Estrada's Allied Contact Center & BPO Experience September 2009 - April 2011
Job QC Analyst en Xerox
Industry Pharmaceuticals
Experience
Xerox November 2013 - Present
Farmacias de la Comunidad April 2011 - November 2013
Allied Contact Center & BPO September 2009 - April 2011
Skills
Software Development, Microsoft SQL Server, SQL, Java, C#, JavaScript, Linux, PHP, MySQL, .NET, Project Management, Windows, HTML, Oracle, Databases, Web Development, Business Intelligence, Change Management, Marketing Strategy, Programming
Education
Universidad de San Carlos de Guatemala 2001 — 2013
Ingeniero en Ciencias y Sistemas
Colegio Campo Real
Xerox November 2013 - Present
Farmacias de la Comunidad April 2011 - November 2013
Allied Contact Center & BPO September 2009 - April 2011
Skills
Software Development, Microsoft SQL Server, SQL, Java, C#, JavaScript, Linux, PHP, MySQL, .NET, Project Management, Windows, HTML, Oracle, Databases, Web Development, Business Intelligence, Change Management, Marketing Strategy, Programming
Education
Universidad de San Carlos de Guatemala 2001 — 2013
Ingeniero en Ciencias y Sistemas
Colegio Campo Real
Suamny Cedano Suamny Cedano's Allied Contact Center & BPO Experience March 2011 - October 2011
Job Executive Assistant at Capgemini
Industry Information Technology and Services
Experience
Capgemini August 2012 - Present
GENPACT August 2009 - August 2012
Allied Contact Center & BPO March 2011 - October 2011
Skills
Project Management, Outlook, Vendor Management, SharePoint, Negotiation, Visio, Business Analysis, Process Improvement, Human Resources, Business Process..., Outsourcing, Leadership, Program Management, CRM, BPO, Business Process, Call Centers, Change Management, Resource Management, Management, Business Intelligence, Team Management, Team Leadership, Performance Management, Service Delivery, Recruiting, Software Documentation
Education
UTESA 1992 — 1994
Bachelor's degree, Modern Languages
Universidad Galileo
Bachelor's Degree in Management and Human Resources Techniques, HR Admon., 3rd semester
Capgemini August 2012 - Present
GENPACT August 2009 - August 2012
Allied Contact Center & BPO March 2011 - October 2011
Skills
Project Management, Outlook, Vendor Management, SharePoint, Negotiation, Visio, Business Analysis, Process Improvement, Human Resources, Business Process..., Outsourcing, Leadership, Program Management, CRM, BPO, Business Process, Call Centers, Change Management, Resource Management, Management, Business Intelligence, Team Management, Team Leadership, Performance Management, Service Delivery, Recruiting, Software Documentation
Education
UTESA 1992 — 1994
Bachelor's degree, Modern Languages
Universidad Galileo
Bachelor's Degree in Management and Human Resources Techniques, HR Admon., 3rd semester
Gabriel Alejandro Albizurez Gómez Gabriel Alejandro Albizurez Gómez's Allied Contact Center & BPO Experience 2009 - 2009
Job Comunicador & Diseñador Gráfico
Industry Public Relations and Communications
Experience
Industrias De La Riva, S.A. March 2012 - September 2013
Allied Contact Center & BPO 2009 - 2009
Skills
Communication, Graphic Design, Redaction, Oratory, Photography, Digital Illustration, Business Cards, Catalogs, Posters, Banners, Brochures, Image Manipulation, Mac, Logo Design, Visual Communication, Image Editing, Corporate Identity, Adobe Acrobat, Dreamweaver, Flash, InDesign, Illustrator, Adobe Creative Suite, Storyboarding, Art Direction, Direct Mail, Premiere, Motion Graphics, Digital Photography, Advertising, Desktop Publishing, Concept Design, Multimedia, Creative Direction
Education
Universidad Galileo 2009 — 2013
Industrias De La Riva, S.A. March 2012 - September 2013
Allied Contact Center & BPO 2009 - 2009
Skills
Communication, Graphic Design, Redaction, Oratory, Photography, Digital Illustration, Business Cards, Catalogs, Posters, Banners, Brochures, Image Manipulation, Mac, Logo Design, Visual Communication, Image Editing, Corporate Identity, Adobe Acrobat, Dreamweaver, Flash, InDesign, Illustrator, Adobe Creative Suite, Storyboarding, Art Direction, Direct Mail, Premiere, Motion Graphics, Digital Photography, Advertising, Desktop Publishing, Concept Design, Multimedia, Creative Direction
Education
Universidad Galileo 2009 — 2013
Guillermo Riojas D. Guillermo Riojas D.'s Allied Contact Center & BPO Experience September 2012 - December 2014
Job Owner at langTrain
Industry Outsourcing/Offshoring
Experience
XumaK September 2015 - Present
langTrain January 2015 - Present
Allied Contact Center & BPO September 2012 - December 2014
Allied Contact Center & BPO September 2008 - June 2012
Transactel June 2008 - September 2008
Habitare Desarrollos December 2007 - May 2008
Indico, S.A. January 2007 - August 2007
RiceCo, LLC January 2004 - October 2006
Telgua June 2003 - December 2003
Skills
Project Management, Call Centers, Team Management, English, Training, Strategic Planning, Operations Management, Spanish, Customer Service, BPO, Sales, Customer Relations, Problem Solving, Coaching, Social Media, Sales Management, Call Center, Quality Assurance, Excel, Microsoft Office, Word, Photoshop, PowerPoint, Writing, Public Speaking, Business Analysis, Best Practices
Education
Universidad del Valle de Guatemala 2015 — 2017
Master of Project Management, Project Management
Texas A&M International University 1998 — 2003
BBA, Management
J.B. Alexander Hight School 1996 — 1998
High School Diploma
American School of Guatemala 1987 — 1996
XumaK September 2015 - Present
langTrain January 2015 - Present
Allied Contact Center & BPO September 2012 - December 2014
Allied Contact Center & BPO September 2008 - June 2012
Transactel June 2008 - September 2008
Habitare Desarrollos December 2007 - May 2008
Indico, S.A. January 2007 - August 2007
RiceCo, LLC January 2004 - October 2006
Telgua June 2003 - December 2003
Skills
Project Management, Call Centers, Team Management, English, Training, Strategic Planning, Operations Management, Spanish, Customer Service, BPO, Sales, Customer Relations, Problem Solving, Coaching, Social Media, Sales Management, Call Center, Quality Assurance, Excel, Microsoft Office, Word, Photoshop, PowerPoint, Writing, Public Speaking, Business Analysis, Best Practices
Education
Universidad del Valle de Guatemala 2015 — 2017
Master of Project Management, Project Management
Texas A&M International University 1998 — 2003
BBA, Management
J.B. Alexander Hight School 1996 — 1998
High School Diploma
American School of Guatemala 1987 — 1996
Nelson Gabriel Mesias Rodas Nelson Gabriel Mesias Rodas's Allied Contact Center & BPO Experience July 2013 - Present
Job Center of Excellence/ Strategy on Allied Contact Center & BPO
Industry Outsourcing/Offshoring
Experience
Allied Contact Center & BPO July 2013 - Present
Allied Contact Center & BPO September 2009 - July 2013
Skills
workforce management, Forecasting, Big Data Analisis, Business Intelligence, Continuous Improvement..., Centro de llamadas, Dirección y desarrollo..., Centros de contacto, Subcontratación de..., Subcontratación, Workforce Management, Administración de la..., Team Management, Gestión de los recursos..., Pronósticos, Servicio de atención al..., Customer Service, Outsourcing, Operations Management
Education
Universidad del Valle de Guatemala 2005 — 2012
Engineer's degree, Computer Science
Universidad del Valle de Guatemala 2005 — 2012
Grado en Ingeniería, Ciencias de la computación
Allied Contact Center & BPO July 2013 - Present
Allied Contact Center & BPO September 2009 - July 2013
Skills
workforce management, Forecasting, Big Data Analisis, Business Intelligence, Continuous Improvement..., Centro de llamadas, Dirección y desarrollo..., Centros de contacto, Subcontratación de..., Subcontratación, Workforce Management, Administración de la..., Team Management, Gestión de los recursos..., Pronósticos, Servicio de atención al..., Customer Service, Outsourcing, Operations Management
Education
Universidad del Valle de Guatemala 2005 — 2012
Engineer's degree, Computer Science
Universidad del Valle de Guatemala 2005 — 2012
Grado en Ingeniería, Ciencias de la computación
Jefferson Esquivel Jefferson Esquivel's Allied Contact Center & BPO Experience June 2010 - April 2011
Job Técnico en Universidad Rafael Landivar
Industry Telecommunications
Experience
Xerox June 2014 - Present
Universidad Rafael Landivar March 2012 - Present
Allied Contact Center & BPO June 2010 - April 2011
Skills
Databases, MySQL, Microsoft SQL Server, English, Spanish, Microsoft Office, Software Engineering, Programming, Visual Studio, Software Development, HTML
Education
Universidad Rafael Landívar 2009 — 2014
Ingeniero, Informática y Sistemas
Xerox June 2014 - Present
Universidad Rafael Landivar March 2012 - Present
Allied Contact Center & BPO June 2010 - April 2011
Skills
Databases, MySQL, Microsoft SQL Server, English, Spanish, Microsoft Office, Software Engineering, Programming, Visual Studio, Software Development, HTML
Education
Universidad Rafael Landívar 2009 — 2014
Ingeniero, Informática y Sistemas
Julio Flores Faena Julio Flores Faena's Allied Contact Center & BPO Experience December 2011 - March 2012
Job Administrador de empresas
Industry Consumer Services
Experience
Instituto Guatemalteco Americano - IGA November 2013 - Present
Compralo-Ya.com February 2013 - Present
cbc (Central America Beverage Corporation) July 2012 - October 2012
Allied Contact Center & BPO December 2011 - March 2012
Skills
Servicio de atención al..., Infostat - Software..., Emprendimiento, Translation, Estrategia de..., Planificación..., Estrategia empresarial, Negociación, Gestión de proveedores, Liderazgo, Gestión de proyectos, Liderazgo de equipos, Mercadotecnia, Espíritu empresarial, Customer Service
Education
Universidad Panamericana 2013 — 2017
Licenciatura en Administración de empresas
Universidad Rafael Landívar 2011 — 2012
Licenciatura en Administración de Empresas
Instituto Guatemalteco Americano - IGA November 2013 - Present
Compralo-Ya.com February 2013 - Present
cbc (Central America Beverage Corporation) July 2012 - October 2012
Allied Contact Center & BPO December 2011 - March 2012
Skills
Servicio de atención al..., Infostat - Software..., Emprendimiento, Translation, Estrategia de..., Planificación..., Estrategia empresarial, Negociación, Gestión de proveedores, Liderazgo, Gestión de proyectos, Liderazgo de equipos, Mercadotecnia, Espíritu empresarial, Customer Service
Education
Universidad Panamericana 2013 — 2017
Licenciatura en Administración de empresas
Universidad Rafael Landívar 2011 — 2012
Licenciatura en Administración de Empresas
Jonathan Moino Jonathan Moino's Allied Contact Center & BPO Experience December 2011 - January 2013
Job Administrative Manager en Café Trevíso
Industry Higher Education
Experience
Purificadora Peña de Horeb July 2013 - Present
Café Trevíso July 2013 - Present
Allied Contact Center & BPO December 2011 - January 2013
Skills
Photography, Digital Photography, Portrait Photography, English, Office Administration, Accounting
Education
Universidad Galileo 2012 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Universidad de San Carlos de Guatemala 2009 — 2011
Purificadora Peña de Horeb July 2013 - Present
Café Trevíso July 2013 - Present
Allied Contact Center & BPO December 2011 - January 2013
Skills
Photography, Digital Photography, Portrait Photography, English, Office Administration, Accounting
Education
Universidad Galileo 2012 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Universidad de San Carlos de Guatemala 2009 — 2011
Iván Alejandro Valdez Iván Alejandro Valdez's Allied Contact Center & BPO Experience October 2011 - March 2012
Job Profesional de Subcontrataciones/Offshoring
Industry Outsourcing/Offshoring
Experience
Allied Contact Center & BPO October 2011 - March 2012
Education
Universidad Rafael Landívar 2012 — 2016
Engineer's degree, Informatics
Allied Contact Center & BPO October 2011 - March 2012
Education
Universidad Rafael Landívar 2012 — 2016
Engineer's degree, Informatics
Brian Estrada Brian Estrada's Allied Contact Center & BPO Experience March 2011 - August 2012
Job Ing. Informatico
Industry Information Technology and Services
Experience
Claro Guatemala November 2013 - Present
Allied Contact Center & BPO March 2011 - August 2012
Skills
.NET, HTML, Software Development, Process Improvement, Cloud Computing, Network Administration, Operating Systems, Systems Analysis, MySQL, JavaScript, Linux, Java, Desarrollo de software, Gestión de proyectos, Project Management, SAP BO y Data Services, jQuery, Microsoft SQL Server, PHP, SQL
Education
Universidad de San Carlos de Guatemala 2008 — 2013
Ingeniería, Ciencias y sistemas
Claro Guatemala November 2013 - Present
Allied Contact Center & BPO March 2011 - August 2012
Skills
.NET, HTML, Software Development, Process Improvement, Cloud Computing, Network Administration, Operating Systems, Systems Analysis, MySQL, JavaScript, Linux, Java, Desarrollo de software, Gestión de proyectos, Project Management, SAP BO y Data Services, jQuery, Microsoft SQL Server, PHP, SQL
Education
Universidad de San Carlos de Guatemala 2008 — 2013
Ingeniería, Ciencias y sistemas
Melissa Portillo Ramos Melissa Portillo Ramos's Allied Contact Center & BPO Experience November 2010 - April 2011
Job Estudiante en Universidad Rafael Landívar
Industry Public Relations and Communications
Experience
Allied Contact Center & BPO November 2010 - April 2011
Skills
Communication, Communication Skills, English, Customer Service, Call Center
Education
Universidad Rafael Landívar 2011 — 2015
Bilingual Los Andes school
Capouilliez school
Allied Contact Center & BPO November 2010 - April 2011
Skills
Communication, Communication Skills, English, Customer Service, Call Center
Education
Universidad Rafael Landívar 2011 — 2015
Bilingual Los Andes school
Capouilliez school
Jacob Noj Jacob Noj's Allied Contact Center & BPO Experience June 2012 - June 2013
Job Network Senior Engineer en Allied Global /CCNA Academy Instructor en Predin
Industry Telecommunications
Experience
Allied Global June 2013 - Present
Predin Cisco Network Academy November 2013 - July 2015
Allied Contact Center & BPO June 2012 - June 2013
Universidad de San Carlos January 2012 - December 2012
Allied Contact Center & BPO January 2012 - May 2012
Ingenieria de datos, S.A. April 2011 - November 2011
Skills
TCP/IP, Networking, High Availability..., Cisco Technologies, Linux, Zenoss, C++, C, Cisco IOS, Red Hat Linux, SQL, Project Management, Python, Java, Fortinet, Perl Script, Routing Protocols, Network Design, Troubleshooting, Cisco Certified, CISCO, LAN Switching, Network Security, Familia de protocolos..., Tecnología de Cisco, CCNA, Gestión de proyectos, Redes informáticas, Servidores, Enrutadores, Enrutamiento
Education
Universidad de San Carlos de Guatemala 2007 — 2012
Computer Science And System Engineer, Computer Engineering
KINAL 2006 — 2006
CCNA c1 y 2, Computer Systems Networking and Telecommunications
Allied Global June 2013 - Present
Predin Cisco Network Academy November 2013 - July 2015
Allied Contact Center & BPO June 2012 - June 2013
Universidad de San Carlos January 2012 - December 2012
Allied Contact Center & BPO January 2012 - May 2012
Ingenieria de datos, S.A. April 2011 - November 2011
Skills
TCP/IP, Networking, High Availability..., Cisco Technologies, Linux, Zenoss, C++, C, Cisco IOS, Red Hat Linux, SQL, Project Management, Python, Java, Fortinet, Perl Script, Routing Protocols, Network Design, Troubleshooting, Cisco Certified, CISCO, LAN Switching, Network Security, Familia de protocolos..., Tecnología de Cisco, CCNA, Gestión de proyectos, Redes informáticas, Servidores, Enrutadores, Enrutamiento
Education
Universidad de San Carlos de Guatemala 2007 — 2012
Computer Science And System Engineer, Computer Engineering
KINAL 2006 — 2006
CCNA c1 y 2, Computer Systems Networking and Telecommunications
Stuart Discount Stuart Discount's Allied Contact Center & BPO Experience 2011 - September 2012
Job Chief Commercial Officer
Industry Marketing and Advertising
Experience
Professional Association for Customer Engagement (PACE) March 2015 - Present
1&all, LLC June 2014 - Present
Allied Global Contact Center & BPO September 2012 - Present
Sigma Alpha Rho Alumni Association 2004 - June 2013
Allied Contact Center & BPO 2011 - September 2012
American Teleservices Association October 2002 - January 2011
American Teleservices Associations 2002 - January 2011
1 2 1 Direct Response April 1988 - November 2010
ATA 2005 - 2006
Skills
Call Center, Inbound Marketing, BPO, Telemarketing, Lead Generation, Contact Centers, Strategic Planning, Customer Experience, Cloud Computing, Outsourcing, Account Management, B2B, Business Development, CRM, Call Center Development, Telecommunications, Sales, Call Centers, Management, Workforce Management, Executive Management, New Business Development, Strategy, Operations Management, Strategic Partnerships, Offshoring, Team Management, Sales Process, Outsourcing Management, Sales Operations, SaaS, Salesforce.com, Leadership, Direct Sales, Start-ups, Cross-functional Team..., IVR, Performance Management, Customer Satisfaction, Team Leadership, Team Building, Customer Acquisition, Vendor Management, P&L Management, Sales Management, Solution Selling, Multi-channel Marketing, Customer Retention, Customer Service, Coaching
Education
Temple University 1973 — 1977
Bachelor of Science (BS), Accounting
Professional Association for Customer Engagement (PACE) March 2015 - Present
1&all, LLC June 2014 - Present
Allied Global Contact Center & BPO September 2012 - Present
Sigma Alpha Rho Alumni Association 2004 - June 2013
Allied Contact Center & BPO 2011 - September 2012
American Teleservices Association October 2002 - January 2011
American Teleservices Associations 2002 - January 2011
1 2 1 Direct Response April 1988 - November 2010
ATA 2005 - 2006
Skills
Call Center, Inbound Marketing, BPO, Telemarketing, Lead Generation, Contact Centers, Strategic Planning, Customer Experience, Cloud Computing, Outsourcing, Account Management, B2B, Business Development, CRM, Call Center Development, Telecommunications, Sales, Call Centers, Management, Workforce Management, Executive Management, New Business Development, Strategy, Operations Management, Strategic Partnerships, Offshoring, Team Management, Sales Process, Outsourcing Management, Sales Operations, SaaS, Salesforce.com, Leadership, Direct Sales, Start-ups, Cross-functional Team..., IVR, Performance Management, Customer Satisfaction, Team Leadership, Team Building, Customer Acquisition, Vendor Management, P&L Management, Sales Management, Solution Selling, Multi-channel Marketing, Customer Retention, Customer Service, Coaching
Education
Temple University 1973 — 1977
Bachelor of Science (BS), Accounting
Abdy Meoño Abdy Meoño's Allied Contact Center & BPO Experience November 2010 - May 2011
Job Translator
Industry Translation and Localization
Experience
Guatemala Hope October 2011 - Present
Free-lance January 2009 - Present
Buckner International January 2013 - August 2015
Buckner Guatemala January 2013 - August 2015
BUCKNER GUATEMALA January 2013 - August 2015
Buckner International September 2011 - August 2015
Allied Contact Center & BPO November 2010 - May 2011
Ministerio de RElaciones Exteriores de Guatemala January 2011 - February 2011
Ministerio de RElaciones Exteriores de Guatemala November 2009 - February 2010
Skills
Microsoft Office, Translation, Interpretation, Editing, Education, English grammar, Project Planning, Data Analysis, Data Management, Photoshop, Database Design, Statistics, Redes sociales, Publicidad, Diseño, Generación de conceptos, Traducción, Español
Education
Universidad de San Carlos de Guatemala 2011 — 2012
Pensum cerrado de Licenciatura en Ciencias Lingüísticas con Énfasis en Traducción e Interpretación, Traducción e interpretación
Universidad de San Carlos de Guatemala 2008 — 2012
Técnico en traducción y correspondencia internacional, Traducción e interpretación
Universidad de San Carlos de Guatemala 2008 — 2012
Técnico en Traducción y Correspondencia Internacional, Traducción
Guatemala Hope October 2011 - Present
Free-lance January 2009 - Present
Buckner International January 2013 - August 2015
Buckner Guatemala January 2013 - August 2015
BUCKNER GUATEMALA January 2013 - August 2015
Buckner International September 2011 - August 2015
Allied Contact Center & BPO November 2010 - May 2011
Ministerio de RElaciones Exteriores de Guatemala January 2011 - February 2011
Ministerio de RElaciones Exteriores de Guatemala November 2009 - February 2010
Skills
Microsoft Office, Translation, Interpretation, Editing, Education, English grammar, Project Planning, Data Analysis, Data Management, Photoshop, Database Design, Statistics, Redes sociales, Publicidad, Diseño, Generación de conceptos, Traducción, Español
Education
Universidad de San Carlos de Guatemala 2011 — 2012
Pensum cerrado de Licenciatura en Ciencias Lingüísticas con Énfasis en Traducción e Interpretación, Traducción e interpretación
Universidad de San Carlos de Guatemala 2008 — 2012
Técnico en traducción y correspondencia internacional, Traducción e interpretación
Universidad de San Carlos de Guatemala 2008 — 2012
Técnico en Traducción y Correspondencia Internacional, Traducción
Diego Quant Jo Diego Quant Jo's Allied Contact Center & BPO Experience January 2010 - January 2011
Job Gerente de Comercialización en Layta
Industry Wholesale
Experience
Envases Layta October 2013 - Present
Cofiño Stahl January 2013 - October 2013
Millicom International Cellular (Tigo) March 2011 - January 2013
Allied Contact Center & BPO January 2010 - January 2011
Skills
Customer Service, Microsoft Office, Retail, Microsoft Excel, Microsoft Word, PowerPoint, Merchandising, Social Media, Sales, Microsoft PowerPoint, Mercadotecnia, Servicio de atención al..., Administración y..., Planificación...
Education
Universidad Rafael Landívar 2009 — 2014
Licenciatura en Mercadotecnia, Comercio Internacional
Unviersidad Rafael Landivar 2008 — 2013
Licenciatura en Administración de Empresas
Liceo Javier 1995 — 2007
Bachiller en Ciencias y Letras
Envases Layta October 2013 - Present
Cofiño Stahl January 2013 - October 2013
Millicom International Cellular (Tigo) March 2011 - January 2013
Allied Contact Center & BPO January 2010 - January 2011
Skills
Customer Service, Microsoft Office, Retail, Microsoft Excel, Microsoft Word, PowerPoint, Merchandising, Social Media, Sales, Microsoft PowerPoint, Mercadotecnia, Servicio de atención al..., Administración y..., Planificación...
Education
Universidad Rafael Landívar 2009 — 2014
Licenciatura en Mercadotecnia, Comercio Internacional
Unviersidad Rafael Landivar 2008 — 2013
Licenciatura en Administración de Empresas
Liceo Javier 1995 — 2007
Bachiller en Ciencias y Letras
José Daniel González's Allied Contact Center & BPO Experience February 2013 - Present
Job Technology Project Manager en Allied Contact Center & BPO
Industry Information Technology and Services
Experience
Allied Contact Center & BPO February 2013 - Present
MEGASUBASTAS November 2012 - January 2013
Pronet S.A. February 2010 - October 2012
Red Pago Panamá August 2011 - July 2012
Tele-Pin S.A. September 2003 - January 2010
Skills
SQL, Project Management, Business Analysis, Windows, Microsoft Office, MySQL
Education
Universidad Mesoamericana 2010 — 2014
Licenciatura en Administracion de Empresas
Universidad de San Carlos de Guatemala 1999 — 2003
5to. Semestre, Ingenieria Mecanica
Allied Contact Center & BPO February 2013 - Present
MEGASUBASTAS November 2012 - January 2013
Pronet S.A. February 2010 - October 2012
Red Pago Panamá August 2011 - July 2012
Tele-Pin S.A. September 2003 - January 2010
Skills
SQL, Project Management, Business Analysis, Windows, Microsoft Office, MySQL
Education
Universidad Mesoamericana 2010 — 2014
Licenciatura en Administracion de Empresas
Universidad de San Carlos de Guatemala 1999 — 2003
5to. Semestre, Ingenieria Mecanica
Carlos Berganza's Allied Contact Center & BPO Experience February 2012 - Present
Job Call Center Solutions Administrator at Allied Contact Center & BPO
Industry Telecommunications
Experience
Allied Contact Center & BPO February 2012 - Present
Bersal January 2010 - Present
Allied Contact Center & BPO May 2010 - February 2012
Americatel June 2006 - January 2010
Skills
Telecommunications, Network Administration, VoIP, Telephony, Call Center, Asterisk, Vocalcom, Vicidial, Contact Centers, IVR, SIP, CTI, IT Service Management, ACD, IP, BPO, Avaya, Call Centers, ITIL, MPLS, Network Design, Project Management, Unified Communications, Business Strategy, Network Architecture, Cisco Technologies, Management, Team Leadership, Wireless, Outsourcing, Routing, Team Management, Workforce Management, IT Management, Strategic Planning
Education
Universidad del Valle de Guatemala
Ingeniero, Electrical and Electronics Engineering
Allied Contact Center & BPO February 2012 - Present
Bersal January 2010 - Present
Allied Contact Center & BPO May 2010 - February 2012
Americatel June 2006 - January 2010
Skills
Telecommunications, Network Administration, VoIP, Telephony, Call Center, Asterisk, Vocalcom, Vicidial, Contact Centers, IVR, SIP, CTI, IT Service Management, ACD, IP, BPO, Avaya, Call Centers, ITIL, MPLS, Network Design, Project Management, Unified Communications, Business Strategy, Network Architecture, Cisco Technologies, Management, Team Leadership, Wireless, Outsourcing, Routing, Team Management, Workforce Management, IT Management, Strategic Planning
Education
Universidad del Valle de Guatemala
Ingeniero, Electrical and Electronics Engineering
Luis Rivadeneira's Allied Contact Center & BPO Experience August 2008 - Present
Job Real Time (Workforce) Supervisor at Allied Contact Center & BPO
Industry Motion Pictures and Film
Experience
Allied Contact Center & BPO August 2008 - Present
Allied Contact Center & BPO August 2008 - August 2012
24/7 Customer October 2007 - June 2008
Skills
Call Centers, Team Management, Customer Service, Microsoft Office, Contact Centers, CRM, Leadership, Workforce Management, Performance Management, Project Management, Customer Experience
Education
UPANA 2014 — 2018
Licenciatura, Cilomunicacion y Produccion Audiovisual
Colegio Decroly Americano 1994 — 2001
High School
Universidad Galileo
Produccion Digital de Television, Radio, Television, and Digital Communication
Allied Contact Center & BPO August 2008 - Present
Allied Contact Center & BPO August 2008 - August 2012
24/7 Customer October 2007 - June 2008
Skills
Call Centers, Team Management, Customer Service, Microsoft Office, Contact Centers, CRM, Leadership, Workforce Management, Performance Management, Project Management, Customer Experience
Education
UPANA 2014 — 2018
Licenciatura, Cilomunicacion y Produccion Audiovisual
Colegio Decroly Americano 1994 — 2001
High School
Universidad Galileo
Produccion Digital de Television, Radio, Television, and Digital Communication
Delmy Aguirre's Allied Contact Center & BPO Experience October 2011 - Present
Job floor supervisor en Allied Contact Center & BPO
Industry Outsourcing/Offshoring
Experience
Allied Contact Center & BPO October 2011 - Present
Education
Universidad Rafael Landívar
Allied Contact Center & BPO October 2011 - Present
Education
Universidad Rafael Landívar
Rigoberto Acifuina Coronado's Allied Contact Center & BPO Experience November 2010 - Present
Job ERD Rep en ALLIED Contact Center & BPO
Industry Consumer Services
Experience
ALLIED Contact Center & BPO November 2010 - Present
Education
Universidad de San Carlos de Guatemala 2011 — 2017
ALLIED Contact Center & BPO November 2010 - Present
Education
Universidad de San Carlos de Guatemala 2011 — 2017
Pablo Recinos Samayoa's Allied Contact Center & BPO Experience June 2009 - Present
Job Supervisor de Operaciones en Allied Global Guatemala
Industry Outsourcing/Offshoring
Experience
Allied Contact Center & BPO June 2009 - Present
Education
Universidad de San Carlos de Guatemala 2008 — 2013
Licenciatura en Administracion de Empresas, Gestión de recursos humanos/Administración de personal, general
Allied Contact Center & BPO June 2009 - Present
Education
Universidad de San Carlos de Guatemala 2008 — 2013
Licenciatura en Administracion de Empresas, Gestión de recursos humanos/Administración de personal, general