Allstate Dealer Services
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Allstate Dealer Services Employees
DealerTrack Technologies May 2010 - Present
Allstate Dealer Services April 2007 - May 2009
Williams and Associates July 2004 - April 2007
Infiniti of South Atlanta December 2001 - July 2004
Wyatt Johnson Buick, Pontiac GMC, Hyundai, Subaru April 1993 - December 2001
Skills
Training, Sales, Leadership, Selling, Negotiation, Automotive, Management, Marketing, Operations Management, Marketing Strategy, Customer Retention, Sales Operations, Regional Account..., Client Realtionship..., District Sales..., Business Development..., Territory Management, Finance Oversight, Development Programs, Key Account Management, Technologies, Microsoft Office Suite..., DealerTrack, Reynolds &...
Education
Xavier University 1996 — 1998
Austin Peay State University 1991 — 1994
Allstate Dealer Services May 2012 - Present
Allstate Dealer Services April 2008 - May 2012
Allstate Credit Division February 2007 - April 2008
Allstate Credit Division October 2006 - February 2007
Ollie Koala’s Backyard July 2005 - October 2006
United States Air Force January 2001 - July 2005
CEC Entertainment, Inc. April 1997 - January 2001
Skills
Insurance, Management, Training, Analysis, Team Building, Customer Service, Process Improvement, Customer Satisfaction, Budgets, Time Management, Human Resources, Microsoft Office, Claim, Operations Management, Underwriting, Leadership, Customer Retention, Business Process, Risk Management, Team Leadership, Business Analysis, Call Centers, Vendor Management, Integration, Visio, Software Documentation, Business Process..., Microsoft Project, Microsoft Visio, Hyland On Base, Access, Project Management, Project Planning
Education
ITT Technical Institute-Jacksonville 2012 — 2014
Bachelor's degree, Project Management
ITT Technical Institute 1998 — 2000
AS, Electronic Engineering
Robert E. Lee Senior High School 1995 — 1998
High School Diploma, General Education
Southcoast Enterprises February 2015 - Present
Burger King Corporation November 2012 - February 2015
Allstate Dealer Services February 2012 - October 2012
Deutsche Bank April 2011 - November 2011
Deutsche Bank September 2010 - April 2011
Deutsche Bank July 2009 - September 2010
HSBC Securities April 2007 - June 2009
Skills
Analytical Skills, Microsoft Excel, MS Excel Pivot Tables, SAP, Business Objects, ISDA, CSA 2010, Bloomberg, Communication Skills, PowerPoint, Written & Oral..., Agency MBS, FX Options, Swaps, Formulas, Building Relationships, Business Networking, Microsoft Office, Derivatives, Letters of Credit, Multi Tasking, Organizational..., Financial Risk, Valuation, Trading
Education
Georgia State University 2002 — 2005
Bachelors, Political Science
YoungHarris College 2000 — 2002
Associates, General
Florida Blue September 2015 - Present
Allstate Dealer Services September 2014 - September 2015
Florida Blue May 2011 - September 2014
MITRE January 2000 - October 2000
IBISNET August 1998 - September 1999
IBM January 1997 - July 1998
Marketing Response Group and Laser Company February 1994 - July 1996
Skills
Software Testing, SDLC, Testing, HP Quality Center, User Acceptance Testing, Regression Testing, Test Cases, Manual Testing, Quality Assurance, Unix Administration, Windows NT, VB.NET, Java, C, SQL, Agile Methodologies, System Testing, Visio, Databases, XML, Integration, Software Quality..., Unix, Test Planning, SharePoint, Software Development, HP QTP, Linux, Test Automation, ASP.NET, AJAX, SoapUI, Firebug, Rally, Waterfall, Agile & Waterfall..., Scrum, HTML, CSS, SFDC, Six Sigma, Web Applications, Visual Studio, RAD, Mobile Testing
Education
Florida State College at Jacksonville 2014 — 2017
Bachelor of Applied Science (B.A.Sc.), Computer/Information Technology Administration and Management
Florida State College at Jacksonville 2008 — 2011
Associate of Science (A.S.), Computer Programming and Analysis
Allstate Dealer Services May 2015 - Present
MJB Consulting September 2013 - April 2015
Chevrolet of Irvine January 2012 - June 2013
AutoNation January 2011 - January 2012
Beaverton Nissan / Damerow Ford September 2008 - March 2009
Lithia Motors Inc. July 1997 - March 2008
Gresham Nissan / Subaru March 1992 - June 1997
Skills
Negotiation, People Skills, Budgets, Customer Service, Public Relations, Sales Management, Project Management, Team Building, Business Development, Automotive, Automotive Aftermarket, Sales, Leadership, Retail, Automobile, Inventory Management, Sales Process, Customer Satisfaction, Customer Retention, Operations Management, Time Management, Training, Social Media Marketing, Marketing Strategy, Competitive Analysis, Vehicles, Management, Sales Operations, New Business Development, Online Marketing, Advertising, Online Advertising, Profit, Purchasing, Reynolds, Recruiting, Dealers, E-commerce, Marketing, Strategic Planning, Selling, B2B, Dealer Management, Automotive Sales..., Pricing, Gross Profit, Parts, Warranty, Account Management, Forecasting
Education
NADA (National Auto Dealers Association) Dealer Academy 1994 — 1995
General Dealership Management Program
University of Montana
Allstate Dealer Services June 2014 - Present
Allstate Dealer Services August 2013 - June 2014
Arlington Toyota Rent A Car May 2010 - June 2013
Skills
Sales Management, Marketing, Inventory Management, Customer Satisfaction, Customer Retention, Leadership, New Business Development, Purchasing, Social Networking, Microsoft Excel, Sales, Customer Service, Coaching, Management, Training
Education
Flagler College 1999 — 2003
Bachelor of Arts, Business Administration, Economics
Allstate Dealer Services April 2013 - Present
Allstate Dealer Services February 2011 - April 2013
Allstate Dealer Services August 2003 - February 2011
Skills
Analysis, Business Analysis, Business Process, Talent Acquisition, Project Management, Financial Analysis, Process Improvement, Operations Management, Budget, Operational Efficiency, Problem Solving, SDLC, Budgets, Insurance, Customer Service, Customer Satisfaction, Customer Retention, Business Process..., Vendor Management, Business Intelligence, Leadership, PMO, Call Centers, Coaching, Risk Management, Forecasting, Cross-functional Team...
Education
Fordham University 1983 — 1987
BS, Accounting
Allstate Dealer Services January 2015 - Present
Florida Blue May 2008 - December 2014
Florida Blue January 2006 - May 2008
Florida Blue January 1999 - January 2006
Skills
Process Improvement, Healthcare, Cross-functional Team..., Data Analysis, Continuous Process..., Health Insurance, Program Management, Six Sigma, Lean Six Sigma, Strategic Planning, Healthcare Management, Project Management, Leadership, Healthcare Information..., Change Management, HIPAA, Integration of Business..., Visio, Microsoft Office, Minitab, Team Building, Management, Business Process...
Education
Jacksonville University
Master of Business Administration (MBA), Business Administration, Management and Operations
Jacksonville University
Bachelor of Science (BS), Physics
Spencer Re September 2014 - Present
Allstate Dealer Services November 2011 - September 2014
Allstate July 2009 - November 2011
GMAC / Motors Insurance / Ally Insurance April 1995 - July 2009
US Army 1993 - 2001
Skills
Warranty, Reinsurance, Sales Management, Insurance, Risk Management..., Agents, Operations Management, Claims Management, Product Development, Product Launch, Automotive, Underwriting, F&I Development, Dealer Operations, F&I, Strategy, Sales, Profit, Customer Satisfaction, New Business Development, Dealers, Vehicles, Automobile, Customer Retention, Sales Process, Claim, Pricing, Marketing, Sales Operations, Management, Risk Management, Property & Casualty..., Program Management, Team Management, Selling, Team Building, Forecasting, Negotiation, Business Planning, Competitive Analysis, Account Management, Process Improvement, B2B
Education
National-Louis University
BS, MS
Northeastern Illinois University
Wyoming Tech
Autobody Repair
Allstate Dealer Services January 2015 - Present
Jim Moran & Associates Group September 2000 - October 2014
U.S. Bank 1997 - 2000
Skills
Automotive, Vehicles, Automotive Aftermarket, Customer Service, Automobile, Training, Dealer Management, Sales Process, Customer Retention, Dealers, Warranty, Customer Satisfaction, Sales Operations, Profit, Parts
Education
California Polytechnic State University-San Luis Obispo
Electronic Engineering and Ag Business Management
STARTEK May 2015 - Present
ACCENT Marketing March 2014 - May 2015
ACCENT Marketing May 2013 - March 2014
ACCENT Marketing February 2011 - May 2013
ACCENT Marketing February 2008 - February 2011
GSI Commerce September 2007 - December 2007
Allstate Dealer Services July 2005 - July 2007
Skills
Social Media, Account Management, Advertising, Workforce Management, Direct Marketing, Integrated Marketing, CRM, Leadership, Sales, Call Centers, Customer Service, Marketing Strategy, Marketing, Retail, Project Management, Customer Retention, Customer Satisfaction, Strategic Planning, Market Research, Team Building, Social Media Marketing, Email Marketing, Strategic Partnerships, Marketing Communications, Customer Experience, B2B, Leadership Development, Cross-functional Team..., E-commerce, Interactive Marketing, Online Marketing, Telemarketing, Database Marketing, Social Networking, Lead Generation, Strategy, Salesforce.com, Digital Marketing, Multi-channel Marketing, Marketing Management, Analytics
Education
University of Louisville 2001 — 2005
Business Administration
University of Florida 2006 — 2006
Project Management Certification
National Auto Care May 2011 - Present
Allstate Dealer Services May 2009 - August 2009
Skills
Automotive, Product Development, Sales Management, Insurance, Profit, Sales, Vehicles, Pricing, Team Building, New Business Development, Automobile, Account Management, Automotive Aftermarket, Customer Satisfaction, Marketing, Dealers, Sales Process, Customer Retention, Agents, Business Development, Training, Sales Operations, Dealer Management, Selling, Operations Management, Competitive Analysis, Forecasting, B2B, Direct Sales, Market Planning, Cold Calling, Sales Presentations, Income Statement, Warranty, Business Planning, Parts, Purchasing, Finance, Selling Skills, Inventory Management, Deal Closure, P&L Management, Key Account Management, CRM, Negotiation, Salesforce.com, Reynolds, Executive Management, Lead Generation, Truck Driving
Education
University of Alabama 2007 — 2011
BS, Finance & Economics
The Bolles School
Allstate Dealer Services March 2014 - Present
Allstate Benefits March 2012 - March 2014
Somebody Call an Ambulance Productions February 2007 - May 2013
Blue Cross Blue Shield of Florida March 2010 - March 2012
Blue Cross Blue Shield of Florida May 2008 - February 2011
Blue Cross Blue Shield of Florida January 2008 - March 2010
Blue Cross Blue Shield of Florida January 2006 - January 2008
Deermeadows Baptist Church May 2005 - August 2005
Palm Beach Atlantic University March 2002 - April 2005
Skills
SharePoint, Adobe Creative Suite, AP Style, HTML, Film Editing, Film Production, Cultural Diversity, Acting, Video Production, CSS3, Microsoft Office, Multimedia Marketing..., Strategic Communications, Corporate Communications, PHP, MySQLi, Creative Direction, Leadership, Event Planning, CSS, Process Improvement, Management, Internal Communications, Project Management
Education
Palm Beach Atlantic University 2001 — 2005
B.A., Communication
National Auto Care January 2015 - Present
National Auto Care & Family First Dealer Services May 2012 - January 2015
Allstate Dealer Services November 2011 - May 2012
Allstate Dealer Services March 2011 - November 2011
Allstate Dealer Services February 2010 - March 2011
Allstate Dealer Services August 2009 - February 2010
Skills
Competitive Analysis, Product Development, Automotive, Insurance, Pricing, Business Development, Strategy, Market Research, Management, Sales, Entrepreneurship, New Business Development, Program Management, Analysis, Sales Management, Marketing, Customer Retention, Training, Finance, Project Management, Risk Management, Project Planning, Leadership, Customer Service, Business Planning
Education
Tulane University - A.B. Freeman School of Business 2005 — 2009
Bachelor Science of Management, Strategy and Entrepreneurship, and Marketing
The Bolles School
General Motors February 2015 - Present
Chrysler Group LLC March 2014 - November 2014
Ideal Dealer Services July 2013 - March 2014
Allstate Dealer Services January 2010 - July 2013
Jim Moran & Associates May 2004 - March 2009
Magic Toyota June 2002 - July 2003
Advance Auto Parts April 2001 - June 2002
Skills
Account Management, Automobile, Automotive, Competitive Analysis, Customer Retention, Customer Satisfaction, Dealers, Finance, Insurance, Leadership, Sales, Management, New Business Development, Profit, Sales Management, Sales Operations, Sales Process, Strategy, Team Building, Training, Vehicles, B2B
Education
Northwood University 2000 — 2004
a BBA, Automotive Marketing and Management and
Northwood University 2000 — 2004
Bachelors, Automotive Marketing and Management
Northwood University 2000 — 2004
Bachelors, Automotive Marketing and Management
Daytona State College
Assist-2-Sell Buyers & Sellers Realty April 2015 - Present
Collins Realty Services and Property Managers January 2014 - April 2015
Allstate Dealer Services May 2012 - June 2013
Summit Investment Partners November 2006 - July 2010
Remax Real Estate Agency May 2001 - June 2005
Skills
Real Estate, Marketing Strategy, Customer Service, Budgets, Risk Management, Microsoft Office, Microsoft Excel, Marketing, PowerPoint, Insurance, Project Management, Project Planning, Process Improvement, Advertising, Strategic Planning, Sales, Contract Negotiation, Team Building, Management, Outlook, Financial Analysis, Leadership, Training, Time Management, Small Business, Business Analysis, Business Planning, Account Management, Salesforce.com, Public Speaking
Education
University of Central Florida
Bachelor of Arts, Business Communication
Allstate June 2006 - Present
Allstate Dealer Services June 2003 - Present
American Heritage Insurance Services June 2003 - Present
Automobile Protection Corporation June 1997 - June 1999
Skills
Microsoft Excel, Microsoft Word, Insurance Claims, Automotive Repair, Claims Quality Control, Insurance, GAP, Microsoft Access, Customer Focus, Ad Hoc Reporting, Customer Satisfaction, Quality Auditing, Claim, Process Improvement, Customer Service, Microsoft Office, Access, Team Leadership, Auditing, Spreadsheets, Quality Assurance, Claims Management, Leadership, Automobile, Claims Investigations, Claims Resolution, Motorcycle, Motorsports, Automotive Parts, Motorcycle Repair, Training, Outlook, Operations Management, Time Management, Impact 360, Reinsurance, General Insurance, Databases, Commercial Lines, Casualty, ETCH, PDR, EWT, Underwriting, Liability, Legal Liability, Call Centers, Commercial Insurance, Risk Management, Coaching
Education
Miami Dade College 1976 — 1980
Allstate Dealer Services June 2015 - Present
Buffalo Wild Wings February 2015 - May 2015
Coe College August 2011 - May 2015
Dynamis, Inc. November 2014 - December 2014
AVANTI Technologies, Inc. September 2014 - November 2014
Pizza Hut June 2014 - August 2014
Buffalo Wild Wings June 2014 - August 2014
Coe College June 2014 - August 2014
Lambda Chi Alpha Fraternity- Coe College Chapter December 2013 - May 2014
Coe College September 2011 - May 2014
Skills
PowerPoint, Fundraising, Social Networking, Microsoft Office, Editing, Customer Service, Critical Thinking, Volunteer Management, Volunteering, Public Speaking, Social Media, Community Outreach, Public Relations
Education
Coe College 2011 — 2015
Lake Park High School 2007 — 2011
Allstate Dealer Services June 2001 - Present
Jim Moran & Associates 1996 - 2000
Skills
Customer Service, Management, Relationship Marketing, Expense Management, Staff Retention, Compensation & Benefit, Sales Management, Customer Retention, Sales Process, Automotive, Customer Satisfaction, Profit, Sales, Account Management, Sales Operations, Marketing, Insurance, Leadership, Selling, Training, Marketing Strategy, Team Building, New Business Development, Salesforce.com, Retail, Automobile, Competitive Analysis, Dealers, Automotive Aftermarket, Business Development, CRM, Vehicles
Education
Northwood University 1991 — 1995
Bachelors, Dual Majors Marketing/Management - Advertising
Allstate Dealer Services September 2013 - Present
Water Street Capital May 2008 - September 2013
Skills
Microsoft Excel, PowerPoint, QuickBooks, Microsoft Access, SAP, Budgets, Microsoft Word, Outlook, Financial Accounting, General Ledger, Customer Service, Access
Education
University of North Florida 2004 — 2009
Bachelor of Business Administration (B.B.A.), Finance
University of North Florida - College of Business Administration 2004 — 2009
Bachelor's Degree, Statistics
Allstate Benefits February 2010 - Present
Davin Parker Graphic Design March 2009 - Present
Allstate Dealer Services August 2007 - February 2009
Allstate Workplace Division January 2006 - August 2007
Skills
InDesign, Illustrator, Graphic Design, Logo Design, Typography, Advertising, Dreamweaver, Graphics, Illustration, QuarkXPress, Photoshop, Posters, Photography, Marketing, Art, Storyboarding, Concept Development, Strategy, Product Development, Collateral, Layout, Corporate Identity, Brochures, Branding & Identity, Microsoft Excel, Creative Direction
Education
University of North Florida 2005 — 2011
BFA BFA, Graphic Design
Allstate Dealer Services February 2002 - Present
Independent Music Professional 2000 - Present
Cygnus Technologies, Inc. 1996 - 2002
AOL 1995 - 1996
Skills
Music, Recording, Visual Studio, Microsoft SQL Server, ASP.NET, VB.NET, Software Development, Jazz, Bass Guitar, T-SQL, Music Production
Education
Art Institute of Fort Lauderdale 1986 — 1988
AAS, Photography
Allstate Dealer Services June 2014 - Present
Allstate July 2013 - June 2014
The Warranty Group January 2012 - 2013
Administration Specialists of Omaha 2009 - 2011
Universal Warranty Corporation and GMAC Insurance 2000 - 2009
GMAC Insurance 1988 - 2000
Michigan Mutual Insurance July 1986 - June 1988
Arthur Andersen June 1984 - July 1986
Skills
Property & Casualty..., Account Management, Profit, Process Improvement, Financial Analysis, Customer Satisfaction, Competitive Analysis, Financial Services, Relationship Management, Forecasting, Vendor Management, Business Strategy, Sales Management, Insurance, Entrepreneurship, Team Building, Business Development, Strategic Planning, Underwriting, Reinsurance, Strategy, New Business Development, Risk Management
Education
University of Michigan Business School 1988 — 1993
MBA, Marketing and Finance
Albion College 1980 — 1984
BA, Economics & Mgmt, Accounting
Allstate Dealer Services July 2007 - Present
Risk Insurance & Reinsurance Solutions February 1995 - March 2006
North Carolina Department of Insurance, Financial Regulation December 1992 - February 1995
Florida Office of Insurance Regulation July 1989 - December 1992
Skills
Financial Analysis, Internal Controls, Finance, Auditing, Operational Risk..., Due Diligence, Financial Modeling, Disability Insurance, Sarbanes-Oxley Act, Mergers & Acquisitions, Financial Examination..., SOX and Business..., Forensic Accounting, Data Analysis, disability income..., SOX, Compliance Monitoring, Risk Management
Education
The American College 1995 — 2001
Designations, Financial Consulting (ChFC), Life and Health Insurance (CLU)
Northeastern University 1969 — 1974
BSBA, Accounting, Finance
Allstate Dealer Services February 2011 - Present
Ally Financial Inc. June 2008 - January 2011
Lear Mortgage Group 2004 - June 2008
MetAmerica Mortgage Bankers 2005 - 2006
Group 1 Automotive 2002 - 2004
JM Family Enterprises 1999 - 2002
Skills
Insurance, Loans, Profitability, Automotive, Mortgage, Banking, Budgets, Credit, Customer Retention, Customer Satisfaction, Customer Service, Dealers, Finance, Leadership, Management, Marketing, Marketing Strategy, Mortgage Lending, Negotiation, New Business Development, Portfolio Management, Pricing, Profit, Sales, Sales Management, Selling, Sales Operations, Start-ups, Strategy, Training, Team Building
Education
Auburn University 1993 — 1998
Business, Management
Allstate Dealer Services August 2011 - Present
Allstate Dealer Services 2006 - August 2011
Allstate Dealer Services July 2000 - April 2005
JM&A Group April 1997 - July 2000
Jake Sweeney Automotive September 1988 - March 1997
Education
University of Cincinnati 1984 — 1990
Allstate Dealer Services June 2014 - Present
Ivantage Select Agency January 2012 - Present
Allstate Financial February 2010 - January 2012
Allstate March 2009 - March 2010
AIX Group July 2005 - March 2009
Wells Fargo Insurance Services July 2003 - July 2005
Chubb January 2002 - June 2003
Swiss Re June 1995 - January 2002
Education
Columbia University - Columbia Business School 2000 — 2002
MBA, Finance and Strategy
Macalester College 1985 — 1989
BA, Communications
Allstate Dealer Services June 2012 - Present
Allstate Dealer Services June 2010 - June 2012
Allstate Dealer Services September 2008 - June 2010
Skills
Sales, Sales Management, Account Management, Customer Service, Marketing, New Business Development, Marketing Strategy, Strategic Planning, Management, Property & Casualty..., Negotiation, Health Insurance, Business Development, Insurance
Education
Florida State College at Jacksonville 2005 — 2015
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Terry Parker High School 2002 — 2005
Allstate Dealer Services June 2015 - Present
ECP Incorporated July 2014 - April 2015
Ally Financial Inc. August 2012 - March 2014
Ally Financial Inc. January 2008 - August 2012
Ally Financial Inc. July 2005 - December 2007
Ally Financial Inc. October 2001 - June 2005
Skills
Insurance, Customer Satisfaction, Underwriting, Leadership, Customer Service, Team Building, Process Improvement, Strategic Planning, Call Center, Account Management, Customer Retention, Sales, Call Centers, Sales Operations, Training, Risk Management, Sales Management, Management, Operations Management, Analysis, Coaching, Financial Analysis, Profit, Forecasting, Vendor Management, Microsoft Excel, Automotive
Education
Aurora University 2007 — 2009
MBA, Leadership
Southern Illinois University, Carbondale 1995 — 1998
BS, Automotive Technology
Illinois Valley Community College 1993 — 1995
AAS, Automotive Technology
Allstate Benefits May 2014 - Present
Allstate Dealer Services August 2011 - April 2014
Allstate Credit Division August 2006 - August 2011
Nelnet Inc. April 2003 - July 2006
Skills
Fluent in Hungarian, Project Management, Event Planning and..., Client Relations, Vendor Management, Research & Analysis, Creative & Technical..., Marketing..., Process Improvement, Procedures development..., Marketing, Research, Customer Service, Event Planning, Marketing Communications, Creativity, Strategic Planning, Time Management, New Business Development, Insurance, Customer Satisfaction, Sales Operations, Salesforce.com, Sales, Advertising, Management, Leadership, Direct Marketing, Analysis, Sales Management, Account Management, Customer Retention, Marketing Strategy, CRM, Team Building, Competitive Analysis, Pricing, Teamwork, Strategy, Sales Process, Negotiation, Market Research, Forecasting, B2B
Education
University of North Florida - College of Business Administration
Bachelors in Marketing, Marketing
University of North Florida - College of Business Administration
Bachelors in Business Management, Management
EngagementHealth LLC June 2015 - Present
Hub International February 2010 - May 2015
American Association of Inside Sales Professionals May 2011 - January 2013
ALLSTATE DEALER SERVICES April 2007 - October 2009
US Sales, AIG American General January 1997 - March 2007
Skills
Recruiting, Coaching, Sales & Marketing..., Strategic Vision, Strategic Visionary, Inspiring Teams, Training, Inspiring People, High Performance Teams, Corporate Recruiting, Leadership, Strategic Planning, Strategic Partnerships, Strategy, Lead Generation, Business Development, Sales Operations, New Business Development, Sales, Account Management, Sales Management, B2B, Start-ups, Insurance, Management, Cold Calling, Sales Process, Sales Prospecting, Sales Leadership..., Marketing, Marketing Strategy, Executive Management, Selling, Setting Appointments, Customer Retention, Forecasting, Closing Business, Cold Calling Experience, Contract Negotiation, Change Management, Strategic Prospecting, Direct Sales, Selling Skills, Alliance Formation, Sales Compensation, Sales Presentations, Executive Presentations, Hands-on leader, Engaging People, Qualifying Opportunities
Education
Northern Illinois University
B.S, Finance, Psychology
Fortegra June 2014 - Present
Allstate Dealer Services February 2012 - June 2014
Allstate April 2010 - February 2012
Skills
Insurance, Business Process..., Microsoft Office, Operations Management, Customer Satisfaction, Business Strategy, Performance Management, New Business Development, Business Development, Claim, Contract Negotiation, Customer Retention, Customer Service, Leadership, Management, Negotiation, Process Improvement, Risk Management, Sales Management, Strategic Planning, Team Building, Team Leadership, Training, Underwriting, Visio, Analysis, Call Centers, Vendor Management, Coaching, Business Analysis, Sales, Budgets, Timely Decision Making
Education
Keiser Career College-Jacksonville 2007 — 2008
Associate of Arts (A.A.), Paralegal Studies
University of Central Oklahoma 1994 — 1997
Business Management
Allstate Dealer Services March 2010 - Present
Lockheed Martin SSC May 2009 - August 2009
Publix Super Markets October 2003 - May 2009
Skills
Microsoft Excel, SAP BW, SAP HR, SAP ERP, Microsoft Office, PowerPoint, Metaviewer, Hyperion Enterprise, Financial Analysis, Analytics, Project Management, Strategic Planning, Forecasting, Invoicing, Account Management
Education
University of Florida 2006 — 2009
Bachelor of Science (B.S.), Finance, General
National Auto Care March 2015 - Present
Allstate Dealer Services September 2011 - 2015
Allstate 2008 - 2015
Allstate 2008 - 2015
Dealer Support Specialist April 2010 - September 2011
Education Solutions, LLC (dba Sylvan Learning Centers) 2002 - 2005
3M May 1998 - July 2000
Skills
Team Building, Microsoft Office, Salesforce.com, Sales, Presenter, Event Planning, Sales Management, Employee Training, Management, Sales Process, Customer Service, Profit, Microsoft Excel, Strategy, Customer Satisfaction, Account Management, Customer Retention, Leadership, Recruiting, Start-ups, Insurance, Marketing, Coaching, New Business Development, Sales Operations, Training, Direct Sales, Selling, Strategic Planning, Cold Calling, Team Leadership, Retail, Teamwork, Social Networking, Public Speaking, Business Planning, Marketing Strategy, Process Improvement, Automotive, Fundraising, Staff Development, Leadership Development, Social Media Marketing, Sales Presentations, Time Management, Operations Management, Business Development, Analysis, Marketing Communications
Education
Percy L Julian 1984 — 1987
Florida State College at Jacksonville
Business Administration and Management, General
Allstate Dealer Services August 2013 - Present
Allstate Dealer Services 2012 - August 2013
Allstate Dealer Services May 2011 - 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Georgia Southern University
Bachelor of Science (BS)
Smokeware April 2015 - Present
Youth-Basketball-Camps.com GBF Sports LLC April 2010 - Present
JPMorgan Chase January 2012 - October 2014
Coldwell Banker The Amelia Group October 2010 - November 2011
Allstate Dealer Services June 2010 - September 2010
Education
University of Central Florida - College of Business Administration 2006 — 2010
Business Administration, Management, Writing
Allstate Dealer Services May 2005 - Present
Allstate Dealer Services January 2004 - April 2005
Skills
Risk Management, Product Management, Financial Services, Business Analysis, Property & Casualty..., Process Improvement, Underwriting, Business Process..., Forecasting, Data Analysis, Analysis, Analytics, GAP Insurance, Vehicle Service..., Tire & Wheel, F&I Products, Financial Risk, Marketing, Finance
Education
Florida State University - College of Business 2014 — 2016
Master’s Degree, Risk Management and Insurance, 3.75
Palm Beach Atlantic University-West Palm Beach 2000 — 2003
Bachelor of Science (BS), Music, 3.77
University of North Florida 1998 — 2000
Business Administration and Management, General
Allstate Dealer Services July 2014 - Present
Allstate Dealer Services July 2012 - July 2014
Allstate Dealer Services November 2010 - July 2012
Allstate Dealer Services March 2008 - November 2010
Skills
Insurance, Health Insurance, Property & Casualty..., Casualty, Commercial Lines, Customer Satisfaction
Education
University of North Florida 2002 — 2006
Bachelor of Arts (BA), Criminal Justice
Allstate Dealer Services July 1998 - Present
Allstate Dealer Services December 2008 - March 2010
Skills
Product Development, Process Improvement, Product Management, Product Launch, Product Design, Insurance, Pricing, Automotive, Strategic Planning, Customer Satisfaction, Management, Project Management, CRM, Training, Marketing, Strategy, Business Analysis, Cross-functional Team..., Business Planning
Education
Florida State College at Jacksonville
Florida State College at Jacksonville
Business Administration and Management, General
Allstate Dealer Services March 2014 - Present
Ally Auto - DP&S 1993 - March 2014
Ally Insurance (Formerly GMAC Insurance) 2010 - December 2012
GMAC Financial Services / Educational Services 1993 - 2010
Skills
Sales Management, Customer Retention, Team Building, New Business Development, Customer Satisfaction, Account Management, Automotive, Training, Product Development, Insurance, Customer Service, Employee Training, Selling, Forecasting, B2B, Sales Process, Profit, CRM, Selling Skills, Pricing, Sales, Sales Operations
Education
Purdue University 1985 — 1989
BS, RHI, Business
Allstate Dealer Services April 2013 - Present
Protective Life January 1988 - February 2013
Skills
Management Consulting, Employee Benefits, Account Management, Strategy, Human Resources, Vendor Management, Training, Negotiation, Customer Service, Coaching, Profit, Reinsurance, Customer Satisfaction, Sales Process, Program Management, Leadership Development, Operations Management, Underwriting, Health Insurance, Project Management, Sales, Sales Management, Risk Management, Budgets, Disability Insurance, Claim, Insurance, Forecasting, Team Leadership, Management, Process Improvement, Automotive Aftermarket, Employee Engagement, Team Building, Automotive, Strategic Planning, Leadership, Executive Management, Business Planning, Employee Relations, Marketing, Analysis, Customer Retention, New Business Development
Education
North Park University
Bachelors-Business Admin, Organizational Managment
Allstate Dealer Services July 2012 - Present
Lender Processing Services, Inc. (LPS) September 2011 - July 2012
Fortegra Financial (formerly Life of the South) November 2008 - March 2011
Fortegra Financial November 2004 - November 2008
Fortegra Financial January 2002 - November 2004
Fortegra Financial January 2000 - January 2002
Fortegra Financial March 1995 - January 2000
Skills
Process Improvement, Insurance, Leadership, Management, Financial Reporting, Team Building, Accounting, Analysis, Forecasting, General Ledger
Education
University of North Florida 1990 — 1994
B.B.A, Accounting
Allstate Dealer Services January 2014 - Present
Kemper Preferred January 2012 - January 2014
Progressive March 2007 - December 2011
Progressive Insurance January 2005 - March 2007
Progressive Insurance September 2000 - January 2005
Progressive Insurance July 1997 - September 2000
Westfield Group January 1997 - July 1997
Skills
Data Analysis, Analysis, Forecasting, SAS, Process Improvement, Data Mining, Product Marketing, Billing, Pricing, Access, Property & Casualty..., Excel, Business Analysis, PowerPoint, Competitive Analysis, Project Management, Microsoft Excel, Analytics, Training, Insurance
Education
Cleveland State University 2003 — 2005
MBA, Business Administration
The University of Akron
Business Administration, Finance
Allstate Dealer Services November 2014 - Present
Ally Auto-Dealer Products and Services December 1997 - November 2014
GMAC Insurance-Dealer Products and Services January 1997 - January 2001
Skills
Account Management, Relationship Management, Negotiation, Sales, Strategic Planning, Customer Retention, New Business Development, Team Building, Sales Management, Marketing, Customer Service, Leadership
Education
North Park University 1998 — 2000
Master of Management, Business Management
Illinois State University 1988 — 1991
B.S., Public Relations
Monte De Oro Winery April 2015 - Present
Bridgeforce January 2015 - Present
Western Dental February 2014 - August 2014
Wells Fargo Dealer Services June 2010 - February 2014
Wachovia Dealer Services October 2009 - June 2010
Allstate Dealer Services June 2008 - October 2009
DaimlerChrysler Financial Services May 1990 - February 2008
Skills
Credit, Process Improvement, Outsourcing, Vendor Management, Call Center, Business Analysis, Customer Satisfaction, Negotiation, Strategy, Call Centers, Change Management, Budgets, Business Process..., Training, Performance Management, Leadership, Risk Management, Banking, Relationship Management, Analysis, Finance, Collections, Loss Recovery, CRM, Portfolio Management, Insurance, Coaching, Financial Services, Sales, Operations Management, Marketing, Customer Service, Financial Analysis, Customer Retention, Cross-functional Team..., Forecasting, Credit Analysis, Team Building, Business Development, Credit Risk, Business Planning, Loans, Business Strategy, Underwriting, Team Management, Sales Management, Account Management, Team Leadership, Executive Management, Time Management
Education
University of Phoenix 1996 — 1999
B/S, Business Management
Allstate Dealer Services September 2000 - Present
Jacksonville Sheriff's Office 1997 - 2000
Skills
Sales, SDLC, Customer Retention, Process Improvement, Underwriting, Property & Casualty..., Insurance, Profit, Sales Management, Customer Satisfaction, Sales Process, Claim, Team Building, Risk Management, Reinsurance, Claims Management, New Business Development, Casualty, Automobile, Commercial Insurance
Education
Florida State College at Jacksonville
Massachusetts Institute of Technology - Sloan School of Management
Allstate Dealer Services September 2014 - Present
Ally Financial Inc. June 2010 - September 2014
Ally Financial Inc. March 2009 - May 2010
GMAC Insurance February 2008 - March 2009
GMAC Insurance April 2006 - February 2008
GMAC Insurance June 2004 - April 2006
GMAC Insurance August 1998 - June 2004
Motors Insurance Corporation June 1996 - August 1998
Motors Insurance Corporation February 1993 - June 1996
Skills
Forecasting, Strategic Planning, Process Improvement, Insurance, Competitive Analysis, Sales Process, Automotive, Profit, Customer Satisfaction, Pricing, Strategy, Business Planning, Customer Retention
Education
Northwood University - Richard DeVos Graduate School of Management
MBA
Central Michigan University
Bachelor of Applied Science (B.A.Sc.), Public Administration
Allstate Dealer Services December 2014 - Present
Allstate Dealer Services March 2013 - Present
Allstate July 2011 - Present
Skills
Automotive, Team Building, Account Management, Advertising, B2B, Budgets, Business Development, Business Strategy, CRM, Coaching, Competitive Analysis, Cross-functional Team..., Customer Retention, Customer Satisfaction, Enterprise Software, Forecasting, Insurance, Lead Generation, Leadership, Management, Management Consulting, Marketing, Marketing Strategy, Mentoring, Negotiation, New Business Development, Process Improvement, Operations Management, Profit, Public Speaking, SMS, Sales Management, Sales, Sales Process, Sales Operations, Strategic Planning, Selling, Team Leadership, Strategy, Training, Time Management, Vehicles, Product Development, Retail
Education
University of Rhode Island 1978 — 1981
BS Management, Business
Community Hospice of Northeast Florida February 2015 - Present
Apex Home Healthcare Services, L.L.C. December 2014 - February 2015
Ortho Home Health Care April 2014 - December 2014
Amedisys Home Health & Hospice February 2014 - April 2014
Jacksonville March 2012 - February 2014
ASTD NorthEast Florida Chapter 2009 - April 2010
Allstate Dealer Services July 1996 - April 2009
Allstate Credit Division 2002 - 2007
American Heritage Life Insurance 1996 - 2002
Skills
Healthcare, Hospitals, Healthcare Management, Nursing, Clinical Research, Project Management, Microsoft Word, Cpr Certified, PowerPoint, Customer Service, Software Documentation, Research, Microsoft Office, Public Speaking, Outlook, Leadership, Training, Team Building, Leadership Development, Time Management, Process Improvement, Coaching, Insurance, Organizational...
Education
Jacksonville University
BSN
Florida State College at Jacksonville 2010 — 2011
AS RN, Nursing
Jacksonville University 2007 — 2009
Social Sciences
Florida State College at Jacksonville
AA, Business Management
Florida State College at Jacksonville
Insurance Claims Adjuster, 5-20 All Lines Adjuster
American Express February 2013 - January 2015
Allstate Dealer Services 2007 - 2008
BellSouth 2002 - 2006
Alltel Information Services 1996 - 2001
Skills
PMP, Agile Methodologies, Project Management, Management, Leadership, SDLC, Requirements Analysis, Vendor Management, Business Analysis, Release Management, Software Project..., Program Management, Enterprise Software, Process Improvement, Team Leadership, IT Strategy, Business Process...
Education
Ripon College 1984 — 1989
Bachelor of Arts, Business Management / Economics
National Auto Care September 2014 - Present
Allstate June 2013 - September 2014
Allstate Dealer Services August 2011 - June 2013
Allstate April 2010 - September 2011
Allstate Dealer Services July 2006 - April 2010
Allstate Dealer Services August 2004 - July 2006
Skills
Enterprise Risk..., Process Improvement, IT Strategy, Risk Management, Internal Audit, Customer Service, Sarbanes-Oxley Act, Insurance, Financial Analysis, Underwriting, Strategic Financial..., Business Process..., Financial Risk, Internal Controls, Auditing, Business Analysis, Financial Services, Sarbanes-Oxley
Education
Clemson University 2002 — 2003
MBA, Dual Concentration in Finance and Accounting
Bentley Rolls Royce Aston Martin of Fort Lauderdale April 2015 - Present
Motortrend of Broward January 2014 - September 2014
Sawgrass Infiniti June 2013 - December 2013
Audi of Lighthouse Point June 2012 - June 2013
Allstate Dealer Services June 2007 - September 2010
Warren Henry Automotive Group August 2001 - May 2007
Skills
Customer Service, Sales, Customer Satisfaction, Retail, Sales Management, Leadership, Management, Customer Retention, Sales Operations, Sales Process, Cold Calling, Selling, Pricing, Forecasting, Negotiation, Profit
Education
Rutgers, The State University of New Jersey-Newark 1976 — 1979
Business administration
Henry Snyder High School, Jersey City, NJ 1972 — 1976
College/University Preparatory and Advanced High School/Secondary Diploma Program
Allstate Dealer Services September 1998 - Present
American Heritage Life Insurance Company 2002 - 2004
The Daily Star January 1985 - August 1998
Skills
Customer Satisfaction, Customer Service, Advertising, Insurance, Underwriting, Claim, Call Centers, Customer Retention, Business Process, Property & Casualty..., Process Improvement, 401k, Strategy, Management
Education
Florida Community College at Jacksonville
AA, Education
SUNY Oneonta
Accounting and Education
Allstate Dealer Services June 2014 - Present
The Cheesecake Factory April 2012 - June 2014
Education
University of North Florida 2007 — 2009
Economics, Mathematics
Allstate Dealer Services July 2004 - Present
Skills
Customer Retention, Sales Management, CRM, Customer Satisfaction, Sales Process, Customer Service, Marketing Strategy, Microsoft Office, Account Management, Sales, Insurance, Automotive, Microsoft Excel, Process Improvement, Sales Operations, PowerPoint, Outlook, Salesforce.com, New Business Development, Forecasting, Team Building, Negotiation
Education
Northeastern Illinois University 1983 — 1985
Bachelor’s Degree, Business Administration and Management, General, Marketing
Harper College 1979 — 1981
Associate’s Degree, Accounting and Business/Management
William Fremd 1975 — 1979
High School
Allstate Dealer Services December 2014 - Present
Allstate Dealer Services January 2013 - Present
Allstate Insurance Company May 1997 - Present
Brennan, Harris & Rominger July 1989 - May 1997
Skills
Litigation, Appeals, Civil Litigation, Commercial Litigation, Personal Injury, Torts, Personal Injury..., Insurance Law, Wrongful Death, Trial Practice, Litigation Management, Trials, Product Liability, Public Liability, Mediation
Education
University of Georgia School of Law 1984 — 1987
JD
University of Georgia - Terry College of Business 1981 — 1984
BBA, Accounting
Allstate Insurance Company March 2015 - Present
Allstate Dealer Services August 2011 - March 2015
Allstate Insurance November 2009 - August 2011
Allstate Dealer Services August 2006 - November 2009
Great American Insurance 1998 - 2006
Skills
Underwriting, Insurance, Pricing, Sales Management, Product Management, Sales, Customer Service, Management, Customer Retention, Training, Marketing Communications, Leadership, Team Building, CRM, Customer Satisfaction, Sales Operations, Property & Casualty...
Education
Northern Kentucky University 1996 — 1999
MBA, Business
Allstate Dealer Services March 2013 - Present
Allstate Dealer Services February 2012 - March 2013
SwipeClock July 2004 - May 2010
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Public Speaking, Strategic Planning, Editing, Software Documentation, Analysis, Process Improvement, Troubleshooting, Visio, Project Management, Business Analysis, Insurance, Customer Satisfaction, Team Building
Education
Florida State College at Jacksonville 2015 — 2017
Bachelor's Degree, Business Administration and Management, General
Louisiana State University 1998 — 2000
Attended 1998 - 2000
Allstate Benefits January 2015 - Present
Allstate Dealer Services September 2012 - January 2015
Allstate Dealer Services October 2011 - October 2012
Allstate July 2009 - May 2012
Allstate Dealer services July 2009 - August 2010
City Mitsubishi April 2005 - July 2009
Skills
Sales, Customer Service, Insurance, Underwriting, Process Improvement, Customer Retention, Customer Satisfaction, Call Centers, Team Building, Claim, Business Analysis, Property & Casualty..., Risk Management, Training, Microsoft Office
Education
ITT Technical Institute-Jacksonville 2014 — 2016
Associate's Degree, Network and System Administration/Administrator
Fernandina Beach HIgh School
Allstate Dealer Services September 2010 - Present
Self Employed May 2005 - August 2010
Electronet Intermedia Consulting April 2001 - May 2005
AOL March 1999 - January 2001
Skills
Property & Casualty..., Project Management, Insurance, Microsoft Excel, Vendor Management, Microsoft Word, Microsoft Office, Customer Service, Customer Satisfaction, Call Centers, Process Improvement, Access, Software Documentation, Leadership, Training
Education
Auburn University 1982 — 1983
Engineering / Business
Tulane University 1980 — 1981
Engineering
Allstate Dealer Services April 2011 - Present
Service Group September 1996 - March 2010
Skills
Sales, Marketing, New Business Development, Customer Retention, Sales Process, Training, Customer Satisfaction, Dealers, Program Management, Profit, Account Management, Sales Management, Sales Operations, Selling, B2B, Team Building, Pricing, Leadership, Sales Presentations, Competitive Analysis, Retail, Insurance, Negotiation, Cold Calling, Direct Sales, Forecasting, Selling Skills, Business Planning, Salesforce.com, CRM, Customer Service, Automotive
Education
The University of Texas at Austin 1975 — 1979
Dallas Institute of Mortuary Science 1974 — 1975
Mortuary of Science Degree
National Auto Care May 2013 - Present
Allstate Dealer Services October 2011 - May 2013
Allstate August 2008 - October 2011
Skills
Team Leadership, Call Center, Process Improvement, Insurance, Customer Service, Coaching, Sales Management, Team Building, Customer Satisfaction, Customer Retention, Call Centers, Salesforce.com, Account Management, Sales Process, Sales, Business Development, New Business Development, Selling, Sales Operations, Pricing, Training, Profit
Education
Miami Dade College
General Motors February 2015 - Present
Allstate Dealer Services October 2011 - February 2015
General Motors 2015 - 2015
Ally Financial Inc. April 2008 - April 2011
JM&A Group January 1996 - May 2008
Skills
Strategic Planning, Sales Presentations, Sales Management, Inventory Management, Training, CRM, Dealers, Marketing, Leadership, Process Improvement, Customer Retention, Profit, Business Planning, Sales, Customer Service, Direct Sales, Retail, Automotive, Vehicles, Cold Calling, Negotiation, Account Management, Customer Satisfaction, Team Building, Sales Process, Team Leadership, Banking, B2B, Sales Operations, Management, Selling, New Business Development, Automobile, Microsoft Word, Direct Marketing, Microsoft Excel, Microsoft Office, Insurance, Budgets, Forecasting, Hiring, Coaching
Education
Triton College 1974 — 1975
Liberal Arts
Proviso West 1970 — 1974
high school
Convergys October 2010 - July 2011
Allstate Dealer Services May 2006 - March 2009
Education
Florida International University 2003 — 2012
Bachelors, Liberal Arts
Allstate Benefits January 2014 - Present
Allstate Dealer Services August 2008 - Present
Allstate Dealer Services July 2012 - January 2014
ALLSTATE BENEFITS (formerly Allstate Workplace Division) March 2005 - August 2008
Allstate Benefits (formerly Allstate Workplace Division) February 1998 - August 2008
Skills
Outlook, Disability Insurance, Claim, Health Insurance, Customer Service, PowerPoint, Long-term Care, Call Centers, Insurance, Salesforce.com, Accident, Term Life Insurance, Employee Training, Sales, Management
Education
Centro Escolar University 1992 — 1996
B.S Nursing
Allstate Dealer Services January 2014 - Present
Allstate September 1999 - Present
Skills
Commercial Insurance, Insurance, General Insurance
Education
University of La Verne 1997 — 1999
Master's Degree, Organizational Management, 4.o
Group 1 Automotive September 2013 - Present
Insight Global/Mercer September 2012 - November 2012
Allstate Dealer Services August 2005 - May 2011
Kelly Service/Allstate January 2005 - July 2005
Best Staff/Shell Oil July 2003 - December 2004
Skills
Property & Casualty..., Commercial Insurance, General Insurance, Underwriting, Claim, Liability, Casualty, Legal Liability, Commercial Lines, Claims Management, Life Insurance, Workers Compensation, Professional Liability, Umbrella Insurance
Education
Houston Community College 2013 — 2014
Health Information Specialist, Health
C.H. Yoe High School
H.S. Diploma, General Studies
Gulf States Financial Services August 2011 - Present
Allstate Dealer Services October 1995 - July 2011
Education
University of Arkansas at Fayetteville
Allstate Dealer Services August 2014 - Present
EverBank May 2012 - August 2014
State Farm January 2012 - May 2012
DICK'S Sporting Goods October 2010 - January 2012
US Navy July 2005 - July 2009
Skills
Microsoft Office, Retail, Customer Service, Marketing, Mortgage Lending, Mortgage Banking, Training, Computer Proficiency, property preservation
Education
University of North Florida 2011 — 2013
Bachelor of Business Administration (B.B.A.), Marketing
Florida Community College at Jacksonville 2009 — 2011
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
Allstate Dealer Services November 2013 - Present
Citistreet June 2001 - June 2004
Education
Florida Community College at Jacksonville 1976 — 1995
Associate of Arts (AA), Banking and Financial Support Services
Sandlewood High School 1974 — 1976
High School, Business