Experience
Intellectual Ventures  September 2012 - July 2015
Microsoft  December 2011 - September 2012
QBE Insurance  August 2008 - September 2011
Union Savings Bank - CT  September 2006 - September 2007
AllState Insurance Company   September 2005 - June 2006
Boyd & Becker   February 2005 - September 2005

Skills
Administrative..., Legal Research, Customer Service, Litigation, Administrative..., Insurance, Administration, Teamwork, Civil Litigation, Budgets, Project Management, Microsoft Office, PowerPoint, Excel, Outlook, Research, Banking, Word, Litigation Support, Billing, Budgeting, Administrative Support, Office Management, Office Administration, Time Management, Event Planning, Event Management, Management, SharePoint, Expense Reports, Cost Reporting, Executive Calendar..., Heavy Calendaring, Calendar Planning, Invoicing, Microsoft Excel, Microsoft Word

Education
Ashworth College
Associate's Degree, Paralegal Studies

SimpliLearn   2014 — 2014
Project Management

Universidade Santa Úrsula   1990 — 1994
Bachelor's Degree, Law

Universidade Santa Úrsula   1990 — 1994
Bachelor's Degree, Business Administration, Law

Lycée Roger Verlomme   1986 — 1988
Technical, Economics

Experience
Allstate Insurance Company   March 2015 - Present
Allstate  January 2014 - February 2015
Allstate Insurance Company   June 2008 - January 2014
Allstate Insurance Company   March 2005 - June 2008
Allstate Insurance Company   July 2003 - March 2005
Skyland Family Medical Center   January 1997 - August 2002
Cardiology Associates  September 1994 - January 1997

Skills
Insurance, Employee Relations, Customer Service, Performance Management, Customer Satisfaction, New Hire Orientations, Property, Claim, Casualty, General Insurance, Medical Billing, Claims Management, Microsoft Office, Microsoft Excel, Microsoft Word, Subrogation, Employee Training, Leadership, Claim Investigation, Training, Health Insurance, Property & Casualty..., Commercial Insurance, Casualty Insurance

Education
American Intercontinental University   2004 — 2005
Associates, Business

Experience
The Hartford  January 2008 - Present
Rheumatology Associates of Central Florida   March 2007 - January 2008
Florida Hospital Family Health Center   December 2006 - March 2007
Sand Lake Dermatology   March 2006 - December 2006
Florida Hospital  2000 - December 2006
Florida Hospital Diabetes and Endocrine Center   June 2000 - January 2001
Allstate Insurance Company   April 1997 - May 1998
The Radisson Inn Maingate   June 1984 - August 1987

Skills
Process Improvement, Underwriting, Risk Management, Microsoft Excel, Health Insurance, Data Analysis, Microsoft Office, Leadership, Employee Benefits, Business Analysis, Clinical Research, Healthcare, Training, Software Documentation, Access, Analysis, Customer Service

Education
Florida Hospital College of Health Sciences   1998 — 1999
Advanced Licensed Practical Nurse, Nurse

Ohio State University   1983 — 1984
Elementary Education and Teaching

Valencia Community College
Completed prerequisite courses for LPN transition to RN, Nurse

Experience
Boehringer Ingelheim Pharmaceuticals  November 2013 - Present
Boehringer Ingelheim  February 2006 - Present
Ventiv Pharma Services  October 2004 - December 2005
California Casualty Insurance Company  December 2000 - March 2004
GMAC Insurance Company  September 1998 - September 2000
Allstate Insurance Company   October 1996 - September 1998
Shelter Insurance Company  October 1995 - September 1996

Skills
Leadership, Managed Care, Cardiology, Sales Operations, Negotiation, Neurology, Hospitals, Product Launch, Oncology, Nephrology, Endocrinology, Healthcare, Dermatology, Sales, Hypertension, Gastroenterology, Hospital Sales, Training, Pulmonology, Pharmaceutical Sales, Urology

Education
Fontbonne University   1998 — 2000
Master's, Business Management

Arkansas State University   1988 — 1992
Bachelor's of Science, Journalism

Experience
Petrobras America Inc.  January 2012 - Present
Allstate Insurance Company   September 2005 - January 2012
Farmers Insurance Group  January 2005 - September 2005
Robert's Western World Inc.   March 2002 - January 2005
Domingues Insurance Agency - Insurance Broker   January 1988 - February 2003

Skills
English, Spanish, Portuguese, Multilingual, Negotiation, Insurance, Customer Service, Teamwork, Management, SAP, Public Speaking, Microsoft Excel, Microsoft Office, Finance, Strategic Planning

Education
Universidade Guarulhos   1982 — 1989
Superior, Communication

Experience
Encompass Insurance  September 2014 - Present
Allstate Insurance Company   October 2011 - September 2014
North Light Specialty Insurance Company   September 2007 - October 2011

Skills
Underwriting, Property & Casualty..., Insurance, General Insurance, Commercial Insurance, Liability, Risk Management, Life Insurance, Leadership, Strategic Planning

Education
Baldwin Wallace University

Experience
Allstate Insurance Company   July 2014 - Present
Allstate Insurance Company   January 2011 - Present

Skills
Microsoft Office, NextGen, SAP BW, Fixed Annuities, Insurance, Property & Casualty..., General Insurance, Umbrella Insurance, Claim, Casualty Insurance, Customer Service

Education
Ashford University
Bachelor's of Organizational Management

University of Phoenix

Experience
Farmers Insurance  September 2014 - Present
Little Moon Design   February 2013 - Present
Allstate Insurance  February 2010 - August 2014
Allstate Insurance Company   May 1999 - November 2009
Rite Aid  1993 - 1997

Skills
Adobe Creative Suite, InDesign, Graphic Design, Dreamweaver, Web Design, Photoshop, Advertising, Branding, Social Networking, Layout, Typography, Customer Service, Illustrator, Marketing, Leadership

Education
California State University-Sacramento   2009 — 2013
Bachelors of Science, Graphic Design, Cum Laude

Sacramento City College   2008 — 2009
Associates, Graphic Communications

Art Institute of Pittsburgh
Graphic Design

Experience
Allstate Insurance Company   November 2013 - Present
Liberty Mutual Insurance  February 2005 - September 2013
Liberty Mutual Insurance Group  February 2005 - September 2013
Liberty Mutual Insurance  May 2004 - February 2005
Liberty Mutual Insurance Group  April 2001 - May 2004
Liberty Mutual Insurance  April 1998 - April 2001

Skills
Claim, Liability, Legal Liability, Insurance, Claims Handling, Property & Casualty..., Claims Management, General Insurance, Casualty Insurance, Professional Liability, Claim Investigation, Training

Education
Adelphi University   2000 — 2005
M.B.A, Business Administration and Management, General

C.U.N.Y. Queens College   1993 — 1998
B. A, Urban Studies

Experience
Allstate Insurance Company   1983 - Present

Skills
Insurance, Commercial Insurance, Employee Benefits, Business Development

Education
Alabama Agricultural and Mechanical University

Experience
Acclamation Insurance Management Servics (AIMS) & Allied Managed Care (AMC)   May 2010 - Present
Interplan Health Group, Inc.   2005 - 2009
Tristar Insurance Group  2002 - 2005
Employer & Occupational Service Group, Inc. (EOS)   2000 - 2002
Superior National Insurance  1999 - 2000
CalFarm Insurance, a Zenith National Company   1989 - 1999
Allstate Insurance Company   1972 - 1989

Skills
Insurance, Workers Compensation, Managed Care, Claims, Liability, Casualty, Negotiation, Risk Management, Contract Negotiation, Strategic Planning, Customer Relations, Litigation, Budgeting, Sales Management, Claims Management, General Liability, Customer Service, Claim, Disability Insurance, Commercial Lines, Litigation Management, Product Liability, Employee Benefits, Brokers, Medicare, Claim Investigation, New Business Development, Network Development, Liability Analysis, Legal Liability, Sales, Account Management, Underwriting, Management, Claims Resolution, Umbrella Insurance, Property & Casualty..., Subrogation, Investigation, D&O, Healthcare, Commercial Insurance, Provider Relations, Budgets, Professional Liability, Reinsurance, PPO, Health Insurance, Workers' Compensation..., HMO

Education
Thomas Jefferson School of Law   1973 — 1977
JD, Law

Arizona State University   1968 — 1972
BS, Quantitative Systems

Experience
Tower Hill Insurance Group  November 2010 - Present
Nationwide/Allied Insurance  December 2000 - November 2010
Allstate Insurance Company   August 1983 - July 2000

Education
American Education Institute
PCLS, Insurance

American Institute CPCU/IIA
CPCU, AIC, AU, Insurance

Arkansas Tech University
Bachelor of Arts (B.A.), Music Education

The American College
CLU, ChFC, Insurance

University of Florida
Doctor of Philosophy (Ph.D.), Music History & Literature

Experience
BMO Harris Bank, A part of BMO Financial Group   March 2014 - Present
Allstate Insurance Company   July 2007 - March 2014
Allstate Insurance  January 2004 - July 2007

Skills
Talent Acquisition, HR Consulting, Full-cycle Recruiting, Recruiting, Human Resources, Leadership, Insurance, Time Management, Sourcing, Networking, Taleo, Executive Search, Interviews, Screening Resumes, Hiring, Screening

Education
The University of Tennessee at Chattanooga   2002 — 2004
MBA, Emphasis on HR

The University of Tennessee at Chattanooga   1998 — 2002
B.S., Cum Laude, Management, Human Resource Management

Aquinas College   2006 — 2007
Certificate of, Human Resource Management

Experience
Allstate Insurance Company   August 1980 - Present

Skills
Customer Service, Property & Casualty..., Commercial Insurance, Term Life Insurance, Life Insurance, Insurance, General Insurance, Disability Insurance, Fixed Annuities, Casualty, Health Insurance, Long-term Care, Underwriting, Universal Life, Brokers, Series 6, Umbrella Insurance

Education
Augusta State University - College of Business Administration   1973 — 1976
Attended

Aquinas High School, Augusta GA   1969 — 1973

Experience
AAA Michigan  February 2010 - Present
The ASU Group  October 2008 - November 2009
Allstate Insurance Company   July 1996 - August 2008
US Army Reserve  March 2002 - 2006
Kramer Triad Management  January 1995 - June 1996
Dard Incorporated   September 1990 - December 1994
The Schneider Group   January 1989 - January 1990
Monetary Investment Group   June 1986 - December 1988

Education
US Army Infantry School   1995 — 1996
Command and General Staff College

Oakland Community College   1973 — 1975
Accounting and Economics

Albion College   1966 — 1970
BA, Liberal Arts

Experience
Independent Consultant  August 2012 - Present
Concrete Reinforcing Steel Institute  October 2006 - November 2011
Allstate Insurance Company   March 2005 - October 2006
American Hospital Association  2003 - 2005
TuckerKnapp Integrated Marketing, Inc.   2002 - 2003
The Food Group  2000 - 2002
American Institute of Steel Construction  1993 - 2000
CRS Sirrine  1989 - 1993
Chicago Tribune  1988 - 1989
Indiana Design Consortium  1986 - 1988

Skills
Corporate Communications, Video Production, Public Relations, Strategic Planning, Advertising, Construction, Marketing Communications, Internal Communications, Marketing Strategy, Media Relations, Press Releases, Copywriting, Promotions, Market Research, Brochures, Strategic Communications, Change Management, Graphic Design, Online Marketing, Direct Mail, Forecasting, Process Improvement, Corporate Identity, Corporate Branding, Operations Management, Business Planning, Organizational..., CRM, Strategy, Leadership, Integrated Marketing, Marketing, Newsletters, Competitive Analysis, B2B, Management, Cross-functional Team..., Editing, Email Marketing, Business Development, Training, Fundraising, Project Management, Brand Management, Social Media Marketing, Web Design, Digital Marketing, Lead Generation, Social Media, Program Management

Education
Loyola University of Chicago   1995 — 1997
MBA, Business

Purdue University   1983 — 1989
BA Communications, Advertising

The College of St. Mark and St. John   1985 — 1985
Exchange Program, Humanities

Experience
Allstate Insurance  June 2008 - Present
Allstate  1991 - 2014
Allstate Insurance Company   January 2005 - September 2007

Skills
Performance Management, Onboarding, Talent Management, Employee Engagement, Human Resources, Employee Relations, Consulting, Personnel Management, Organizational..., Workshop Facilitation, Leadership Development, Organizational..., Training Delivery, Management, Training, Employee Training, Recruiting

Education
Baldwin-Wallace College

Experience
Global Compliance  July 2010 - March 2012
Allstate Insurance Company   February 2008 - July 2010
The Home Depot  June 2007 - February 2008
Vituoso Latin America, Caribbean, and Bermuda Division   February 2005 - October 2005
AHMSA MARINA RESORTS   December 2003 - July 2004
AHMSA MARINA RESORTS   January 2002 - December 2003
BARCELO BAVARO PALACE & CONVENTION CENTER PUNTA CANA   July 1999 - January 2002

Skills
Languages, Insurance, Business Ethics, Interpreter, Youth Soccer Coaching, Spanish translation, French Translation, Hospitality Management

Education
Travel Careers International   2004 — 2005
Travel Specialist, Tourism and Travel Services Marketing Operations

Universidad Salesiana, A.C.   1991 — 1993
Licenciate, Philosophy and Religious Studies

Liceo Eugenio Ma. De Hostos   1987 — 1990
Bachilller Filosofia y Letras, High School/Secondary Diplomas and Certificates

College Le Bon Samaritan

Experience
Adlitem Solutions   January 2010 - Present
Avila University  January 2012 - Present
Missouri Bar Fee Dispute Resolution Program   January 1997 - Present
American Family Insurance  July 2003 - August 2013
Avila University - Kansas City, Missouri   2006 - 2009
Hershewe Law Firm   December 2001 - June 2003
Wallace Saunders Austin Brown & Enochs  February 2001 - December 2001
Allstate Insurance Company   November 1999 - February 2001
Daniel Robert DeFoe, Attorney at Law   June 1992 - November 1999
Missouri Court of Appeals - Kansas City   August 1988 - September 1990

Skills
MBTI, Emotional Intelligence, Organizational..., Process Consultation, Organizational Diagnosis, Performance Consulting, Instructor-led Training, Talent Management, Organizational..., Organizational Change, Organizational Design, Team Performance, Training Presentations, Individual Development, Action Research, Case Analysis, Trial Preparation, Trial Practice, Trial Advocacy, Change Management, Trials, Litigation, Courts, Process Consulting, Employee Training, Strategy, Leadership, Instructional Design, Performance Improvement, Leadership Development, Training

Education
Avila University   2006 — 2009
M.S., Organizational Development Psychology

Center for Applications of Psychological Type - CAPT   2010 — 2010
MBTI(R) Steps I, II, III Certification

EI Skills Group   2013 — 2013
Certified MSCEIT Practitioner, Mayer-Salovey-Caruso Emotional Intelligence Test Certification

Illinois Central College
A.A.S., Radiologic Technology

MetaSkills Consulting Group   2013 — 2013
Hogan Assessments Certification

Multi-Health Systems, Inc. - MHS   2011 — 2011
EQ-i 2.0 Certification

University of Illinois at Springfield
B.A., Social Justice

University of Missouri - Columbia, School of Law
J.D., Law

Experience
Daniel Spehar Insurance Agency, Inc.   November 2004 - Present
Spehar Enterprises, Inc./Subway   September 2000 - May 2004
Allstate Insurance Company   June 1988 - May 2000

Skills
Writing, Public Speaking, Presentations, Qualitative Research, Online Research, Customer Service, Community Outreach, Consultative Sales, Policy Analysis, Relationship Building, Public Relations, Animal Welfare

Education
Humane Society University   2011 — 2015
Master’s Degree, Animal Policy & Advocacy, 4.0

Baldwin Wallace University   2009 — 2009
Graduate Certificate, Applied Communication, 4.0

Cleveland State University   1981 — 1985
Bachelor’s Degree, Communication

Experience
Carilion Clinic Police Department   July 2011 - Present
Virginia Western Community College Campus Police   January 2011 - June 2011
Virginia Western Community College Campus Police   August 2009 - May 2010
Salem Hydraulics   September 2008 - December 2008
Allstate Insurance Company   May 2000 - December 2006
JC Penney Company  October 1998 - May 2000
Pizza Hut Restaurant   October 1996 - October 1998
Mount Regis Changes Drug and Alcohol Treatment Center   April 1994 - September 1996
McDonald's Corporation  July 1990 - April 1994

Skills
Customer Relations, VCIN?NCIC Certification, Office Administration, Scheduling, Microsoft Office, Coordination, Policy, Editing, Customer Service, Process Scheduler, Team Building

Education
Virginia Western Community College   2008 — 2010
AAS, Administration of Justice

Ashford University   2006 — 2008
BA, Psychology

Davie County High School   1989 — 1991
College Prep

Experience
Deloitte  August 2012 - Present
Arizona Health-e Connection  October 2010 - August 2012
eHealth Trust   September 2010 - December 2010
AccelerateMD   August 2009 - July 2010
NextCare, Inc.   January 2009 - July 2010
Allstate Insurance Company   January 2008 - January 2009
CDK Partners, LLC   November 2006 - September 2007

Skills
Strategic Planning, Customer Relations, Vendor Management, Team Leadership, Project Portfolio..., Financial Analysis, Management Consulting, Healthcare, Healthcare Information..., Consulting, Project Management, CRM, Customer Service, Management, Business Process..., Entrepreneurship, Business Development, Process Improvement, Business Analysis, Leadership, Program Management, Sales, Strategy, Change Management, Business Strategy, Finance, Team Building

Education
Arizona State University - W. P. Carey School of Business
BS, Economics

Arizona State University, W. P. Carey School of Business
MBA, Finance Emphasis

Experience
Mercury Insurance Group  September 2012 - Present
Clearside General   2010 - 2010
Farmers Insurance Group  January 2009 - December 2009
Bristol West Insurance Group  February 2008 - December 2008
Multi State Insurance   July 2007 - February 2008
Independent Insurance Company   2006 - 2007
Allstate Insurance Company   January 1996 - December 2005

Skills
Strong interpersonal..., Product Marketing, Results Oriented, Organizational..., Business Management, New Business Development, Time Management, Teamwork, Able To Multi-task, Determination, Reliability, Training & Development, Customer Relations, Strategic Planning, Problem Solving, Account Management, Microsoft Office, Excel, Public Speaking, Word, Fundraising, Outlook, PowerPoint, Public Relations, Insurance, Sales Management, Marketing, Sales, Customer Service, Training, Underwriting, Management, Microsoft Word, Commercial Insurance, Employee Training, Microsoft Excel, Marketing Strategy, Leadership, Sales Operations, Umbrella Insurance, Brokers, Casualty, Property & Casualty..., Legal Liability, Liability, Casualty Insurance, Goal Oriented

Education
Sacramento Regional Public Safety Center   2011 — 2011
Certificate, Law Enforcement

American River College
Pursuing associate's degree, Business

Experience
Ketchum  October 2014 - Present
Ketchum  December 2013 - October 2014
Ketchum Public Relations  February 2013 - December 2013
Emanate PR  September 2012 - February 2013
The Walt Disney Company  September 2011 - September 2012
Moxie PR Group   January 2011 - September 2011
South Mountain Community College  January 2011 - June 2011
Allstate Insurance Company   August 2010 - December 2010
FOX 10 KSAZ/KUTP   July 2007 - August 2010
Cronkite School of Journalism and Mass Communication   August 2009 - April 2010

Skills
Event Planning, Press Releases, Public Relations, Adobe Creative Suite, Final Cut Pro, Consumer Branding, Consumer Media Relations, Media Relations, Press Campaigns, Client Service Oriented, Writing, Newsletters, Event Management, InDesign, Facebook, Journalism, Strategic Communications, Corporate Communications, Editing, Blogging, Client Services, Marketing

Education
New York University   2011 — 2013
Masters of Science, Public Relations & Corporate Communication

Arizona State University   2007 — 2011
Bachelor of Arts, Journalism (Public Relations)

Experience
Discover Financial Services  June 2014 - Present
Discover Financial Services  May 2010 - Present
Discover Financial Services  June 2008 - April 2010
Discover Financial Services  April 2007 - June 2008
ALLSTATE INSURANCE COMPANY   January 2003 - April 2007
Allstate Insurance Company   January 2001 - January 2003
Allstate Insurance Company   January 1998 - January 2001
Creative Arts  January 1996 - January 1998
TEC-DOC, INC   January 1990 - January 1996

Skills
Credit Cards, Payments, Payment Card Processing, Project Management, Marketing, Strategy, Insurance, Product Management, Program Management, Management, Process Improvement, Start-ups, Integrated Marketing, Analysis, Strategic Partnerships, Vendor Management, Financial Services

Education
Lake Forest Graduate Management School2005   2002 — 2005
Master, Business Administration

Universidad Iberoamericana del Norte   1983 — 1987
Bachelor's Degree, Architecture

Universidad Iberomexicana   1982 — 1987
Architecture, Architecture

Experience
Allstate Insurance Company   October 2014 - Present
Village of Oakwood Hills   February 2006 - October 2014
Village of Prairie Grove   March 2001 - January 2006
Zurich Kemper Life Insurance Company   September 1998 - June 2000

Skills
Records Management, Project Support, Executive Calendar..., Meeting and Appointment..., Website Updating, Budget Preparation, Accounts Payable, Constant Contact, Customer Relations, Insurance, Customer Service, Leadership, Sales, Management, Process Improvement, Microsoft Excel, PowerPoint, Team Building

Education
Ashworth College   2015 — 2019
Bachelor’s Degree, Business Administration and Management

Ashworth College   2003 — 2007
Associate’s Degree, Business Administration and Management

South High School, Crystal Lake, IL   1992 — 1996
Business Administration and Management

Experience
London Business School  August 2013 - July 2015
LVMH Zenith Watches   April 2015 - June 2015
Lamoda.ru   June 2014 - August 2014
Deloitte Consulting LLP  2010 - 2013
LVMH Donna Karan International   2008 - 2010
Marion Greenberg PR (MGI)   2008 - 2008
Allstate Insurance Company   2006 - 2007

Education
London Business School   2013 — 2015
Master of Business Administration (MBA)

HKUST MBA   2015 — 2015
MBA International Exchange Participant

Northwestern University   2002 — 2006
B.A.

Experience
TIAA-CREF  July 2015 - Present
Allstate Insurance Company   March 2012 - July 2015
NATIONAL HIGHWAY AUTHORITY   February 2008 - January 2012
International Islamic University Islamabad   February 1998 - February 2008

Skills
Financial Analysis, Financial Modeling, Research, Finance, Teaching, Management, Analysis, Training, Entrepreneurship, Team Management, Curriculum Design, Teamwork, Sales, Life Insurance, Microsoft Excel, Time Management, Data Analysis, Health Insurance, Corporate Finance, Property & Casualty..., Leadership, Managerial Finance, P&C License, Economics, Strategic Planning, Market Research, Team Leadership, Team Building, Business Strategy, English, Negotiation, Public Speaking, Banking, Budgets, Business Planning, SPSS, Strategic Financial..., University Teaching, Credit Risk, Portfolio Management, Qualitative Research, Report Writing, Staff Development, Series 6, Series 63, Financial Planning, Financial Advisory

Education
Mohammad Ali Jinnah University   2005 — 2007
Master of Science (MS), Finance, Corporate Governance

IDLO, International Development Law Organization   2003 — 2003
Ceritificate " TOT", Training of Trainers

International Islamic University   1996 — 1997
MBA, Finance

Quaid-e-Azam University, Islamabad   1994 — 1995
Post Graduate Diploma, Computer Science

Experience
Allstate Insurance Company   April 1987 - Present

Skills
Insurance, Property, General Insurance, Liability, Claim, Claims Management, Process Improvement, Training

Education
Arizona State University   1982 — 1985
Bachelor of Science (BS), Criminal Justice/Safety Studies

Experience
Crawford & Company  September 2014 - Present
Allstate Insurance Company   January 2012 - May 2014
Kelly's Services (Allstate Insurance)   October 2005 - December 2011

Skills
Licensed Property &..., All-Lines Certified..., Public Speaking, Customer Service, Event Planning, Management, Microsoft Office, Training, Leadership, Microsoft Excel

Education
Academy of Art University   2014 — 2018
Master of Fine Arts (MFA), Motion Pictures & Television Screenwriting

Spelman College   2008 — 2012
BA, Drama

Experience
Fulton County Clerk of Superior Courts   March 2014 - Present
The State of Georgia   April 2012 - March 2014
Georgia Department of Community Health  2012 - 2014
Skelton & Skelton Attorneys   May 2008 - December 2009
Atlanta Core Supply   August 2007 - January 2008
YSI Youth International Services   March 2007 - July 2007
Allstate Insurance Company   May 2005 - April 2006

Skills
Community Outreach, Customer Service, Medicaid, Filing, Data Entry, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Call Center, Outlook, Customer Satisfaction, Administrative..., Insurance, 10 Key, Time Management, Conflict Resolution, Health Insurance, PeopleSoft, Customer Retention, Critical Thinking, Office Management, Clerical Skills, Research, Teamwork, File Management, Social Media, Interviews, Courts, Administration, Telephone Skills, Spreadsheets, Government

Education
Argosy University Atlanta   2014 — 2015
Master of Arts (M.A.), Forensic Psychology

American InterContinental University   2008 — 2010
Bachleor of Science, Criminal Justice/Forensics

Pebblebrook High School   1994 — 1998
High School Diploma, General Studies

Experience
Allstate  August 2014 - Present
Allstate Insurance Company   April 2012 - October 2014
Allstate Insurance Company   2010 - 2012
Allstate Insurance Company   2008 - 2009
Allstate Insurance Company   January 2008 - June 2008
Allstate Insurance Company   2003 - 2008
Allstate Insurance Company   1999 - 2003

Skills
Insurance, Customer Service, Presentations, Business Analysis, Outlook, Phone Etiquette, Customer Experience, SharePoint, Consulting, Claim, Property & Casualty..., Employee Training, Process Improvement, Management, Property Damage, Employee Engagement, Microsoft Office, Liability, Leadership Development, Claims Management

Education
University of Phoenix Online   2001 — 2006
Masters in Organizational Management

University of Arizona   1996 — 1999
Bachelor's degree, Marketing

Ambassador University   1994 — 1996
Associate of Arts (A.A.)

Experience
eSecuritel  October 2014 - Present
Financial Executives International, Atlanta Chapter   May 2014 - Present
The Home Depot  July 2014 - October 2014
Allstate Insurance Company   July 2007 - November 2013
Allstate Insurance Company   January 2006 - July 2007
Allstate Insurance Company   August 2004 - January 2006
Allstate Insurance Company   March 2001 - July 2004

Skills
Process Improvement, Cross-functional Team..., Forecasting, Change Management, Financial Modeling, Leadership, Leadership Development, Strategic Planning, Business Strategy, Financial Analysis, Analysis, Financial Forecasting, Presentations, Finance, Internal Controls, Recruiting, CPA, Planning Budgeting &..., Variance Analysis, Strategic Financial..., Financial Reporting, Microsoft Excel, Budget Process

Education
Arizona State University   1993 — 1996
MBA, Masters in Business Administration

Western Illinois University   1982 — 1986
Bachelor of Business, Accounting

Experience
USAA  August 2007 - Present
Sentry Insurance  May 2005 - August 2007
Allstate Insurance Company   March 1999 - May 2005

Skills
Subject Matter Expert..., Personal Injury, Training, Liability, Human Resources, Legal Liability, Customer Service, Subrogation, Team Building, Claim, Negotiation, Claims Management, Insurance, Policy, Settlement, Coaching, Casualty, Event Planning, Social Media, Investigation, Public Speaking, Auditing

Education
Arapahoe Community College   1994 — 1994
General Studies

Colorado Christian University   1993 — 1994
General Studies

Experience
Bridgestone Americas  June 2011 - Present
Allstate Insurance Company   November 2010 - October 2011
Sonnenschein Nath & Rosenthal LLP  June 2008 - August 2009
Jones Day (Chicago, Moscow, London offices)   July 2003 - May 2008

Skills
Corporate Governance, Mergers, Due Diligence, Contract Negotiation, Corporate Law, Securities Law, Capital Markets, Real Estate, Licensing, Securities, Corporate Finance, Franchising, Compliance, Legal Research, Negotiating Contracts, Legal Advice, Negotiation, Legal Writing, Strategic Planning, Policy, Public Speaking, Mergers & Acquisitions, Securities Regulation, Leveraged Finance

Education
Ashworth College   2007 — 2008
Diploma, Hotel & Restaurant Management

Vanderbilt University - Owen Graduate School of Management   2001 — 2003
Certificate, Law and Business

Vanderbilt University Law School   2000 — 2003
J.D., Law

Saint Petersburg State University   1992 — 1996
B.A., Philology and English Translations

Experience
Hoover Treated Wood Products, Inc.   August 2013 - Present
Medac, Inc and KAM Technologies  September 2007 - August 2013
Allstate Insurance Company   December 2003 - September 2007
SouthTrust Bank  February 2001 - December 2003

Skills
Customer Service, Microsoft Office, New Business Development, Microsoft Excel, Sales Process, Team Leadership, Vendor Contracts, Social Media Marketing, Collateral Materials..., Collateral Material..., Trade Shows, Budget Process, Event Planning, Salesforce.com..., Travel Management, Corporate Website..., Proposal Writing, Sales Management, Office Administration, Pipeline Development, Business Analysis, Revenue Forecasting, Process Improvement, Sales, Budgets, Telecommunications, ACD Management, Facilities Management, Project Management, Management, Marketing

Education
Augusta State University - College of Business Administration   2003 — 2007
Bachelor of Business Administration (BBA), Marketing

Experience
Allstate Insurance Company   October 2012 - Present
Allstate  September 2003 - Present

Skills
Insurance, Data Analysis, Property & Casualty..., Risk Management, Underwriting, General Insurance, SAS, Actuarial Science

Education
Augustana College

Experience
Allstate  June 1996 - July 2011
Allstate Insurance Company   June 1996 - July 2011
Allstate  January 2009 - December 2009
Allstate Insurance Company   January 2009 - December 2009
Allstate Insurance Company   January 2009 - December 2009
Allstate  August 1998 - November 2000
Allstate  May 1992 - August 1996

Education
Amberton University   2006 — 2008
Human Relations & Business, Business

Amberton University
Human Relations & Business

Experience
Allstate Insurance Company   July 2007 - Present
Allstate Insurance  2007 - February 2011
CVS Caremark Corporation  2002 - 2007

Skills
Performance Consulting, Organizational..., Organizational Learning, Succession Planning, Program Facilitation, Employee Engagement, Talent Management, Organizational Design, Needs Analysis, Leadership Development, Business Coaching, Performance Management, Culture Change, Onboarding, Management Development, Performance Improvement, Organizational..., Workshop Facilitation, Career Development, Instructional Design

Education
Roosevelt University   2001 — 2003
MS, Organizational Development

Augustana College   1991 — 1995
BS, Political Science

Experience
City of Trenton-Department of Law   July 2013 - Present
Office of the Public Defender  July 2007 - June 2013
aig  August 2006 - June 2007
City of Trenton, New Jersey   September 2004 - August 2006
allstate insurance company   May 2000 - September 2004
Essex County Prosecutor's Office  May 1998 - May 2000
City of Newark  March 1993 - March 1995

Skills
Litigation, Legal Research, Criminal Defense, Legal Writing, Criminal Law, Civil Litigation, Commercial Litigation, Personal Injury, Courts, Employment Law, Mediation, Family Law, Westlaw, Appeals, Alternative Dispute..., Civil Rights, Bankruptcy, Trials, Trial Practice, Hearings, Legal Issues, Arbitration, Juvenile Law

Education
Texas Southern University—Thurgood Marshall School of Law   1987 — 1990
JD, Law

Rutgers, The State University of New Jersey-Newark   1985 — 1987
BA, political science

American University   1981 — 1983
Political Science

Experience
Arrow Intl   2006 - Present
Allstate Insurance Company   2006 - Present
Aegis Capital Partners LLP   2001 - 2003
Solectron  1997 - 2001
Solectron Technology  1997 - 2001

Skills
Financial Analysis, Managerial Finance, Finance, Contract Manufacturing, Agile Methodologies, Strategic Sourcing, Mergers & Acquisitions, SDLC, Mergers, Process Improvement, Pricing, Cross-functional Team..., Manufacturing, Six Sigma, Forecasting, Supply Management, Risk Management, Insurance, Customer Service

Education
Baldwin-Wallace College   1984 — 1984
Master of Business Administration (MBA), International Business

Bowling Green State University
BSBA, Mathematics and Statistics

Experience
The Write Call   September 2010 - Present
Allstate Insurance Company   May 2012 - September 2012
Austin Kyle Professional   January 2009 - April 2010
Allstate Insurance Company   October 1987 - October 2007
Allstate Insurance Company   1987 - 2007

Education
American University   1970 — 1974
BA, French

NYU Certificate
Certificate in Training and Organizational Development

Universite de Dijon

Experience
Allstate  November 2014 - Present
Allstate Insurance  December 2009 - Present
Allstate Insurance  February 2014 - November 2014
Allstate Insurance Company   February 2006 - December 2009

Skills
Forecasting, Cross-functional Team..., Microsoft Excel, Analysis, Insurance, Project Planning, Process Improvement, Financial Analysis, Finance, PowerPoint, Business Analysis, Leadership, Risk Management, Financial Reporting, Access

Education
Arizona State University - W. P. Carey School of Business   2000 — 2004
Finance, Finance, Accounting, Spanish

Experience
Allstate Insurance Company   November 1999 - Present
Allstate  January 2001 - December 2009

Skills
Social Media, Social Media Marketing, Marketing, Marketing Communications, Cross-functional Team..., Analytical Skills, Project Planning, Budgeting, Cost Control, Event Planning, Community Partnership..., Corporate Partnership..., Problem Solving, Contract Negotiation, Grant Administration, Grants, Foundations, Youth Mentoring, Nonprofits, Non-profit Volunteering, Leadership, Management

Education
Ashford University   2010 — 2012
Bachelor of Arts, Organizational Management

Experience
Allstate Insurance Company   March 2006 - Present

Skills
Umbrella Insurance, Property & Casualty..., Commercial Insurance, Casualty, Renters, Homeowners, Term Life Insurance, Marine Insurance, General Insurance, Motorcycle, Legal Liability, ATV, Flood Insurance, Commercial Lines, Liability, Insurance, Life Insurance, RV, Fixed Annuities, Disability Insurance

Education
Central Michigan University   1987 — 1989
Master's degree, General Administration

Alcorn State University   1980 — 1984
Bachelor of Science (BS), Business Administration

Experience
Haughn & Associates, Inc.   March 2014 - July 2015
Barrett Insurance Agency   August 2011 - March 2014
Allstate Insurance Company   April 1999 - November 2008
Service Merchandise  1998 - 1999

Skills
Customer Service, Workers Compensation, Insurance, Human Resources, Recruiting, Property & Casualty..., Liability

Education
Athens State University   1989 — 1993
Bachelor, Business Administration

Experience
Super Book Deals   July 2012 - Present
Allstate Insurance Company   March 2012 - July 2012
TLK Group, LLC  August 2009 - November 2011
Computer Sciences Corporation  July 2008 - August 2009
Computer Sciences Corporation  January 2008 - July 2008
Army Knowledge Online AKO(contractor)-Intech Inc   August 2005 - January 2008
University of Phoenix  November 2004 - July 2005

Skills
Troubleshooting, Access, Technical Support, Hardware, Software Installation, Help Desk Support, Training, Data Entry, Customer Service, Printers, Teamwork, Administrative..., Active Directory

Education
Ashford University   2012 — 2016
Bachelor's degree, Project Management

Year Up Washington D.C.   2008 — 2009
18 College Credits, Information Technology

Experience
Allstate Insurance Company   December 2008 - Present

Skills
Insurance, Property & Casualty..., Life Insurance, Commercial Insurance, Disability Insurance, General Insurance, Fixed Annuities, Term Life Insurance, Health Insurance, Casualty, Underwriting, Umbrella Insurance, Workers Compensation, Employee Benefits, Long-term Care

Education
Adelphi University
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General

Experience
ACE Group  2013 - Present
ACE Group  February 2010 - 2013
Allstate Insurance Company   June 2001 - June 2007

Skills
Insurance, Call Center, Customer Retention, Customer Satisfaction, Customer Service, Process Improvement, Sales, Account Management, Team Building, Software Documentation, Training, Team Leadership, Leadership, Customer Experience, Recruiting, Project Management, Business Analysis, Collections, Credit Analysis, Advertising, Property, Microsoft Office, Access, Microsoft Excel, Coaching, Umbrella Insurance, Analysis

Education
Averett University   2008 — 2010
M.B.A, Business Administration, Management and Operations

Hampton University   2005 — 2009
B.A., Liberal Arts/General Studies

Experience
DeVry University  February 2008 - Present
DeVry University  June 2012 - March 2013
DeVry University  March 2010 - June 2012
Aflac  November 2006 - July 2008
Allstate Insurance Company   May 2006 - January 2007
Bakers Shoe Company   August 2003 - May 2006

Skills
Training, Leadership, CRM, Management, Customer Retention, New Business Development, Employee Benefits, Policy, Selling, Community Outreach, Marketing Strategy, Strategic Planning, Public Speaking, Team Building

Education
Keller Graduate School of Management   2009 — 2012
Master, Human Resource Management

American InterContinental University   2007 — 2009
Bachelor’s Degree, Business Administration/ Human Resource Management

Prairie State College
Associate's Degree, Liberal Arts

Experience
Allstate Insurance Company   October 1999 - Present
Allstate Insurance Company   October 1999 - 2010

Education
University of Southern Mississippi College of Business

Experience
Allstate Insurance Company   February 2013 - Present
Fischer Body Refinishing (Suburban Collection Corporation)   December 2000 - February 2013
Saturn of troy/Suburban Mazda (Suburban Collection Corp)   November 2003 - October 2004
Pep Boys  June 1998 - December 2000

Skills
Automobile, Automotive Repair, Vehicles, Parts, Automotive, Customer Satisfaction, Customer Service, Purchasing, Inventory Management, Team Building, Microsoft Office, Troubleshooting, Continuous Improvement, Negotiation, Process Improvement, Hardware Diagnostics, Fleet Management, Profit, Sales Management, Customer Retention, Automobile Accidents, Damage Assessment, Accident Insurance, Accident Claims, Insurance, Collision, Claim, Data Entry, Dealers, Training, General Insurance, Time Management, Motorcycle, Team-oriented, Teamwork, Warranty, Sales Process, Automotive Aftermarket, Team Leadership, Dealer Management, Sales, Operations Management, Coaching, Leadership, Account Management, Retail, Selling, Reynolds, System Administration, Social Networking

Education
Baker College of Clinton Township   2011 — 2011
Information Technology

Macomb Community College   2013 — 2015
Associate's degree, Information Technology

Walsh College of Accountancy and Business Administration
Bachelor of Business Administration (B.B.A.)

Experience
Allstate  March 2009 - Present
Allstate Insurance  March 2009 - Present
Allstate Insurance Company   August 2007 - March 2009
American Family Insurance  August 2005 - August 2007
Associated Clinic of Psychology  October 2002 - August 2005
OrthoRehab  November 2000 - October 2002

Education
Arizona State University
Bachelor of Science, Biology

Lakeland Medical Academy
AAS, Medical Assistant

State of Minnesota

Experience
City of Phoenix  March 2007 - Present
City of Scottsdale  September 2004 - March 2007
Arizona Department of Environmental Quality  January 2000 - December 2003
Allstate Insurance Company   February 1998 - December 1999

Skills
Policy, Government, Community Outreach, Program Management, Community Development, Public Administration, Public Policy, Public Speaking, Environmental Compliance, Code Enforcement, Photography, Business Development, Urban Redevelopment, Zoning, Contractual Agreements, Compliance, Community Engagement, Online Research, Legal Documents

Education
Arizona State University   1996 — 1997
Bachelor of Science, Adminstration of Justice

Glendale Community College   1989 — 1992
Associates of Science Degree, Administration of Justice

Experience
Electrolux North America  May 2014 - Present
Travelers  April 2012 - May 2014
Family Dollar Stores  October 2008 - March 2012
Allstate Insurance Company   January 2001 - October 2008

Education
Appalachian State University   1996 — 2000
Bachelor of Science, English; English

Experience
East Akron Neighborhood Development Cooporation   September 1998 - February 2002
Allstate Insurance Company   June 1995 - July 1996

Education
The University of Akron   1995 — 2014
BA, Communication

Akron Institute of Herzing University   1993 — 1995
diploma, Medial Billing

Experience
Liberty Coating Company, LLC   March 2013 - Present
Apple  August 2012 - March 2013
Allstate  1996 - 2012
Allstate Insurance Company   December 1996 - April 2002

Skills
Management, Project Management, Microsoft Office, COBOL, Property & Casualty..., Claim, Insurance, General Insurance, Claims Management, Health Insurance, Commercial Insurance, Casualty, Liability, Troubleshooting, Customer Service, Performance Management, Call Centers, Employee Benefits, Interviews, Team Building, Training, Leadership, Negotiation, Strategic Planning, Claims Resolution, Microsoft Excel, Coaching, Data Entry, Hiring, Process Improvement, Customer Satisfaction, Business Analysis, Recruiting, Employee Relations, Human Resources, Program Management, Analysis, Customer Retention, Outlook, Risk Management, Access, Vendor Management, Benefits Administration, PeopleSoft, Administration, Policy, Payroll, Employee Training, Time Management

Education
Jones International University   2006 — 2008
Master, Business Administration; Project Management

Spring Hill College   1998 — 2001
Master of Business Administration (M.B.A.), Business Administration and Management, General

Alabama State University   1989 — 1996
Bachelor of Science (B.S.), Computer and Information Sciences and Support Services

Leflore High School

Experience
Office of the City Attorney, Jackson, Mississippi   April 2010 - Present
LEDIC Management Group  July 2008 - July 2009
SJB Real Estate   January 2008 - June 2008
SHP Management  January 2004 - January 2008
Allstate Insurance Company   January 1995 - June 2004

Skills
Legal Assistance, Legal Research, Litigation, Legal Writing, Civil Litigation, Appeals, Administrative Law, Litigation Support, Legal Documents, Document Review

Education
Alcorn State University   1988 — 1991
Biology

Callaway Senior High School   1986 — 1988
General Studies

Experience
Renal Consultants, PLLC   April 2003 - Present
Allstate Insurance Company   February 1995 - February 2003
Bank of the Philippine   August 1979 - September 1993

Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Healthcare, Outlook

Education
Divine Word College of Laoag
just my first year college, undecided yet that time

Jose P. Rizal University
Secretarial Science

Philippine School of Business Administration
Bachelor of Science in Business Administration, Accounting