Allstate Roadside Services
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Allstate Roadside Services Employees
Allstate June 2015 - Present
Caldera July 2011 - Present
Allstate Roadside Services August 2011 - June 2015
Matthew Jason and the Collective Debut February 2011 - June 2014
Barnes & Noble August 2010 - May 2011
Nor'Easter May 2010 - May 2011
Brethren Benefit Trust May 2009 - February 2010
Skills
Music, Piano, Drums, Music Production, Band, Recording, Percussion, Music Theory, Rock, Musicians, Acoustic Guitar, Customer Service, Composition, Bass, Guitar, Songwriting, Singing, Bands, Music Education, Audio Engineering, Studio Recording, Microsoft Word, Microsoft Office, Social Media, Music Industry, Guitarist, Sound Design, Live Sound, Composing, Mastering, PowerPoint, Windows, Microsoft Excel, Audio Post Production, Music Technology, Data Analysis, Computer Building, Database Administration, SQL, Business Objects, Workforce Management, Rock Music
Education
Judson University 2004 — 2009
BA, Music Performance
Elgin Community College 2008 — 2008
Allstate Roadside Services February 2015 - Present
Allstate Insurance November 2012 - February 2015
Neeley and Associates Consultants January 2011 - May 2012
American Airlines May 2011 - August 2011
Michigan FHA Consulting August 2008 - July 2010
Homeloans- Complete Mortgage Services December 2004 - July 2010
Skills
Analysis, Leadership, Negotiation, Management, Management Consulting, Finance, Strategy, Project Management, Consulting, Financial Analysis, Entrepreneurship, Analytics, Financial Modeling, Business Strategy, Strategic Planning, Risk Management, Data Analysis, PowerPoint, Market Research, Microsoft Office, Portfolio Management, Six Sigma, Marketing, Marketing Strategy, Business Analysis, Program Management, New Business Development, Project Planning, Business Intelligence, IT Strategy, Insurance, Predictive Analytics, Data Strategies, Data Analytics, R, Marketing Analytics, Change Management, Financial Services, Strategic Consulting, Project Portfolio..., Information Technology..., Data Management, Data Governance, SQL, SPSS, SAS, Business Development
Education
Northwestern University 2014 — 2017
Master of Science (MSc)
Texas Christian University
Master of Business Administration (MBA)
Coursera.org
Hogeschool Haarlem
Western Michigan University - Haworth College of Business
BBA
Allstate Roadside Services July 2014 - Present
Allstate Roadside Services April 2013 - July 2014
Allstate Roadside Services August 2011 - April 2013
Frank's Handiwork May 2010 - August 2011
FWC Pottery July 2008 - March 2010
Steak N Shake March 2007 - May 2007
Smith Barney June 2006 - August 2006
Lone Star Steakhouse / Texas Land & Cattle January 2001 - June 2005
Walt Disney World June 2000 - January 2001
Skills
Customer Service, Public Relations, Leadership, Event Planning, Microsoft Office, Claim, Microsoft Excel, Social Media, Storytelling, Online Content Creation, YouTube, Power Director, Blogging, twitter, Facebook, Instagram, Digital Photography, Lightroom, Photoshop, Corel Draw, Experienced Trainer, Corporate Communications, High Achiever, Goal Oriented, Business Analysis, Process Focused, Creative Problem Solving, Conflict Resolution, Community Management, Computer Gaming, Interactive..., Computer Hardware, Corporate Culture, Branding & Identity, Personal Development, Cultural Analysis, Diversity & Inclusion, Time Management, Multitasking Skills, Peer Mentoring, Motivation
Education
Northern Illinois University 2006 — 2008
Bachelor's Degree, Business/Corporate Communications, Upper Division Honors Graduate; GPA: 3.7
城西大学 2007 — 2007
Study abroad, Contempary Japanese Society
College of DuPage 1999 — 2004
Associate's Degree, Liberal Arts and Sciences/Liberal Studies, GPA: 3.8
Lake Park High School 1995 — 1999
Zappos Family of Companies June 2014 - May 2015
Allstate Roadside Services December 2009 - March 2014
Allstate Roadside Services July 2006 - October 2009
Urban Outfitters September 2004 - July 2006
Old Navy August 2001 - August 2004
Skills
SQL, Business Objects, Hiring, Customer Service, PowerPoint, Public Speaking, Coaching, Supervisory Skills, Excel, Word, Problem Solving, Funding, Time Management, Customer Satisfaction, Call Center, Writing, Performance Analysis, Radio, Outlook, Access, Scheduling, Customer Relations, Microsoft Office, Teamwork, Team Leadership, Spreadsheets, Leadership, Management, Training, Sales, Process Improvement, Team Building, Analysis, Call Centers, Communication, Human Resources, Microsoft Excel, Microsoft Word, Process Scheduler, Social Media, Social Media Marketing
Education
DePaul University 1998 — 2001
Bachelors Degree, Communication-Media Studies
Allstate Roadside Services April 2012 - Present
Allstate Insurance Co January 2007 - April 2012
Allstate Insurance Co January 2004 - January 2007
Allstate Insurance Co September 2001 - December 2003
Midwest Claim Service December 1996 - September 2001
Home Office Claim Administrative Mgr October 1995 - December 1996
Allstate Ins Co May 1989 - October 1995
Allstate Ins. Co. February 1989 - May 1989
Physical Damage Advisory Panel April 1986 - February 1989
Personal Lines & Casualty March 1984 - April 1986
Skills
Insurance, Liability, Casualty Insurance, Property & Casualty..., Claim, General Insurance, Underwriting, Claims Management, Commercial Insurance, Claim Investigation, Call Center, Tow Provider Networks, Operations, Billing
Education
Mercyhurst University 1975 — 1979
Bachelor of Arts Degree, Criminal Justice and Environmental Resource Management
Mercyhurst University 1975 — 1979
Bachelor of Arts (B.A.), Double Majored in Criminal Justice and Environmental Resource Management
Rockfish Digital Strategist & AnalyticsACTIVE NetworkAugust 2014 - December 2014
CNA Insurance 2014 - 2014
TMP Worldwide September 2013 - December 2013
Noble September 2012 - June 2013
Empire Today November 2010 - March 2012
Allstate Roadside Services February 2010 - October 2010
Dialog Social Media Marketing May 2009 - January 2010
Boomm! marketing & communications March 2008 - July 2009
Carlucci Restaurant September 2007 - April 2009
Konlon & Associates September 2001 - April 2009
Skills
Marketing Strategy, Digital Strategy, Media Strategy, Digital Marketing, Digital Media, Online Marketing, Analytics, Strategic Insight, Web Analytics, Online Advertising, Online Lead Generation, E-commerce, Online Reputation..., SEO, SEM, Email Marketing, Program Management, Cross-functional Team..., Media Buying, Media Planning, Experiential Marketing, Team Leadership, Fundraising, Entrepreneurial Skills, Event Management, Online Communities, Social Media Marketing, Consumer Insights, Market Insights, Mobile, Product Management, Direct Mail, Marketing, Display Advertising, Advertising, Lead Generation, Brand Development, Facebook, PPC, Mobile Marketing, Brand Management, Entrepreneurship, Social Media, Integrated Marketing, Direct Marketing, Web Development, Google Adwords, Business Insights, Strategy, Google Analytics
Education
University of Illinois at Chicago 1976 — 1981
Liberal Arts and Sciences/Liberal Studies
Ukrainian Teachers' Association School
Diploma, Higher Courses Ukrainian Studies
Weightvest.Com Inc June 2015 - Present
Evokative Photography January 2015 - Present
Bright Eyed Way Photography 2007 - December 2014
Allstate Roadside Services May 2013 - June 2014
Skills
Glamour Photography, Portrait Photography, Senior Portraits, Wedding Photography, Engagements, Lightroom, Photography, Digital Photography, Film Photography, Family Photography, Commercial Photography, Studio Photography
Education
The Art Institutes of Pittsburgh - Online Division 2012 — 2013
Certificate, Portrait Photography
Brigham Young University - Idaho 2003 — 2007
Bachelor of Arts (B.A.), Psychology
Allstate Roadside Services 2006 - Present
ARAG February 1998 - January 2006
Skills
Insurance, Strategic Planning, Sales, Property & Casualty..., Process Improvement, Employee Benefits, Recruiting, Health Insurance, Commercial Insurance, Leadership, New Business Development, Team Building, Business Development, Account Management, Marketing
Education
University of North Carolina School of the Arts 1984 — 1988
BFA, Opera Performance
Allstate Roadside Services 2011 - 2013
19 Entertainment - If I Can Dream 2010 - 2010
Paradigm Talent Agency 2006 - 2010
Skills
Windows XP / Vista, Word, Excel, PowerPoint, Outlook, Customer Service, Function Independently, Problem Solving, Initiative, Communicate Effectively, Adaptable / Flexible, Excellent Work Ethic, Self-motivated, Persistent, Enjoys Learning, Social Media, Social Networking, Microsoft Office, Microsoft Excel, Adaptability, Editing, Blogging, Film, Microsoft Word, Event Planning, Creative Writing, Press Releases, Fundraising, Public Speaking, Leadership, Music, Marketing, Management, Facebook, Research, Spanish, Public Relations, Recruiting, Advertising, Photoshop, Event Management, Sales, Nonprofits, Mac, Marketing Communications, Training, Social Media Marketing, Final Cut Pro
Education
Columbia College Chicago
Bachelor's Degree
Allstate Roadside Services November 2014 - Present
Allstate August 2012 - October 2014
Skills
Project Management, Technical Leadership, Capacity Planning, Insurance, Claim, Property & Casualty..., General Insurance, Commercial Insurance, Liability, Casualty, Underwriting, Health Insurance, Life Insurance, Claims Management, Legal Liability
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master of Business Administration (MBA), Project Management
DeVry University 2010 — 2013
Bachelor of Science (BS), Technical Management
Allstate Roadside Services July 2008 - December 2011
GE Financial Assurance February 2006 - June 2008
GE Financial Assurance April 2001 - January 2006
Signature Group March 1998 - March 2001
Skills
SDLC, SharePoint, JCL, COBOL, MVS, ISPF, Mainframe, IBM Mainframe, Quality Assurance, CICS, TSO, VSAM, FTP, System Administration, Application Architecture, Easytrieve, Xpediter, Endevor, SOX, Fileaid, z/OS, Websphere, IBM Utilities, Application Development, Application Design
Education
College of DuPage 2006 — 2007
JAVA
Illinois State University 1994 — 1997
BS, Computer Information Systems
Elgin Community College 1992 — 1994
AS
Allstate Roadside Services September 2011 - Present
PearlDentalCare June 2010 - Present
Buffalo Grove Fitness Center November 2008 - May 2009
Buffalo Grove Fitness Center August 2002 - November 2008
World Employment Service March 1998 - April 1999
Skills
Public Speaking, Insurance, Process Scheduler, Fundraising, Customer Service, Fitness, Time Management, Newsletters, Public Relations, Program Management, Management, Healthcare, Social Media, Hospitals, Leadership, Marketing, Sales, Team Building, Budgets, Interviews, Press Releases, Training, Account Management, Program Development, New Business Development, Small Business, Microsoft Office, Social Media Marketing, Event Planning, Advertising, Strategic Planning, Community Outreach, Coaching, Nonprofits, Research, Sales Management, Leadership Development, Marketing Strategy, Event Management, Wellness, Process Improvement, Customer Satisfaction, CRM, Cold Calling
Education
Illinois State University
Social Work
Emmett's Brewing Company November 2013 - Present
Allstate Roadside Services March 2011 - October 2014
Hyatt Regency Schaumburg June 2009 - October 2012
Hotels and Resorts October 2007 - March 2008
Kaplan University Online June 2006 - September 2007
Colorado Technical University Online September 2005 - April 2006
Boston Market August 2003 - September 2005
Cheesecake Factory September 2002 - August 2003
Melting Pot February 2002 - September 2002
Pappadeaux Seafood Kitchen May 1997 - February 2002
Skills
Customer Service, Training, Management, Public Speaking, Team Building, Sales, Leadership, Customer Satisfaction, Strategic Planning, Event Planning
Education
Colorado Technical University 2007 — 2008
Executive MBA, Business
Columbia College Chicago 1988 — 1996
Bachelor's, Musical Theater
Life April 1986 - Present
Verizon Wireless November 2014 - January 2015
Allstate Roadside Services March 2013 - October 2014
Allstate Insurance January 2012 - March 2013
Idaho State University 2009 - 2011
Skills
Behavioral Interviewing, Team Leadership, Hiring Practices, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Employee Surveys, Presenter, Training, College Recruiting, Interviews, Coaching, Recruiting, Employee Benefits, Talent Acquisition, Taleo, Benefits Administration, Performance Management, CRM, Human Resources, Leadership Development, Leadership, Employee Training, Employee Relations, Workforce Planning, Time Management, Hiring, Insurance, Internet Recruiting, Team Building, Microsoft Excel, Adult Education, Applicant Tracking..., Call Centers, Cold Calling, Team Management, Talent Management
Education
Idaho State University 2009 — 2011
Master of Arts (M.A.), Sociology
Idaho State University 2004 — 2009
Bachelor of Arts (B.A.), Sociology
Allstate Roadside Services April 2009 - Present
Skills
General Insurance, Health Insurance, Property & Casualty..., Customer Service, Insurance, Commercial Insurance, Life Insurance
Education
Northwood University 1976 — 1980
Bachelor's Degree, Business Administration and Management, General
Allstate Roadside Services April 2013 - Present
Allstate Roadside Services April 2010 - April 2013
LRN August 2006 - February 2010
LRN Corporation August 2006 - February 2010
Automatic Data Processing (ADP) January 2005 - July 2006
ADP Dealer Services June 2001 - July 2006
Automatic Data Processing (ADP) August 2002 - January 2005
Automotive Directions July 2001 - July 2002
Skills
MS Project, Project Planning, Process Engineering, Account Management, Project Management, CRM
Education
Marquette University 1997 — 2001
Communications, Advertising
Marquette University 1997 — 2001
Bachelor of Arts, Communications; Advertising; Marketing
Allstate Roadside Services October 2009 - Present
Laidlaw October 2004 - February 2008
FirstGroup America 2007 - 2008
Laidlaw Education Services October 1999 - October 2004
GATX January 1994 - September 1999
Coopers & Lybrand July 1989 - January 1994
Skills
SDLC, Requirements Analysis, Project Management, Business Process, PMO, Process Improvement, Management, Leadership, Project Planning, Analysis, Enterprise Software, Vendor Management, Six Sigma, E-commerce, IT Strategy, Cross-functional Team..., Business Strategy, Business Analysis, Business Process..., Strategic Planning, Project Portfolio..., Program Management, Operations Management, PMP, Change Management, Business Intelligence, Budgets, Consulting, Team Building, Business Planning, Team Leadership, Disaster Recovery, Visio, Risk Management, Strategy, Integration, MS Project, Training, Agile Methodologies, CRM, Requirements Gathering, Governance, IT Service Management, Enterprise Architecture, Management Consulting, ERP, Information Technology, Software Project..., SharePoint, ITIL
Education
University of Notre Dame 1985 — 1989
BBA, Management Information Systems
Allstate Roadside Services November 2010 - Present
Allstate May 2007 - November 2010
GE February 2005 - April 2007
GE February 2002 - February 2005
GE December 2000 - February 2002
SBC/Ameritech 1998 - 2000
Skills
Segmentation, Database Marketing, Analytics
Education
North Park University
B.A.
Allstate Roadside Services 2012 - Present
The CEI Group, Inc. 2011 - 2012
Sears Holdings Corporation 2009 - 2011
Wheels, Inc. 2001 - 2009
United Stationers 1991 - 2001
Education
Northern Illinois University 1987 — 1988
BA
Sutherland Global Services April 2015 - Present
Allstate Roadside Services 2010 - Present
NOVO 1 August 1996 - Present
NOVO 1 August 1996 - April 2015
Skills
Customer Service, Team Building, Training, Leadership, Call Centers, Strategic Planning, Team Leadership, Management, Microsoft Excel, Account Management, CRM
Education
Dallas Baptist University 2009 — 2012
Bachelors, Business Administration
Ricks College 1994 — 1996
Allstate Roadside Services November 2003 - Present
IMC Global 1999 - 2003
WM Mercer 1996 - 2001
WM Mercer 1996 - 2001
Education
College of DuPage 1973 — 1976
ASSOCIATES DEGREE, Computer Sciences
Southern Illinois University, Carbondale 1970 — 1972
Allstate Roadside Services June 2008 - Present
GE Money PMG 1997 - June 2008
Zurich American Insurance 1989 - 1997
Skills
Business Process..., Cross-functional Team..., IT Strategy, Leadership, Process Improvement, Program Management, Project Management, SDLC, Six Sigma, Strategy, Vendor Management, Business Analysis, Analytics, PMP, Outsourcing
Education
Northern Illinois University 1985 — 1989
BS, Computer Science, Math
Allstate Roadside Services June 2008 - Present
GE Money January 1996 - June 2008
Home Shopping Network May 1992 - January 1996
The Journal Newspaper August 1988 - February 1992
Skills
Management, Call Centers, Human Resources, Coaching, Customer Service, Time Management, Insurance, Advertising, Process Scheduler, Invoicing, Banking, Risk Management, Credit, Process Improvement, Financial Analysis, Credit Risk, Portfolio Management, Retail Banking, Vendor Management, Workforce Management, Avaya ASA, Business Continuity..., Lean Six Sigma, Leadership
Education
Eckerd College 2005 — 2009
Northern Virginia Community College 1988 — 1990
Osborne Park High School 1984 — 1988
Allstate Roadside Services June 2008 - Present
GE Money November 2006 - Present
DHL September 2003 - November 2006
Airborne Express November 1994 - September 2003
Skills
Sales Management, Telematics, GPS, Navigation, Concierge Services, Roadside Assistance, Transportation, Customer Retention, Income Statement, Cross-functional Team..., Executive Management, Sales Operations
Education
Tennessee State University 1988 — 1993
Bachelor of Business Administration (BBA), Economics and Finance
Independent Contractor - Sales Client Relationship Manager1to1 CardSeptember 2013 - July 2015
1to1 Card 2013 - 2014
GE Money July 2006 - September 2013
Allstate Roadside Services July 2006 - September 2013
Equity Corporate Housing 2002 - 2004
IBL 1994 - 1999
Skills
Customer Service, Process Improvement, Sales, Insurance, Strategic Planning, Account Management, CRM, Marketing Strategy, Marketing, Cross-functional Team..., Direct Marketing, Customer Retention, Vendor Management, Analytics, Lead Generation
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1992 — 1995
Master of Business Administration (MBA), Marketing
Illinois Wesleyan University 1986 — 1990
B S Business Admin, Business Administration and Management, General
Allstate Roadside Services January 2008 - Present
TRG Customer Solutions March 2006 - December 2007
GE Money December 2006 - August 2007
Skills
Management, Program Management, Telecommunications, Financial Services, Insurance, Account Management, CRM, Sales, Customer Retention, Call Centers, Customer Service, Vendor Management, Leadership, Relationship Management, Sales Management, Customer Satisfaction, Lead Generation, Customer Experience, New Business Development, Process Improvement
Education
Northern Illinois University 1985 — 1990
Bachelor of Arts (B.A.), Sociology and Criminology
Allstate March 2015 - Present
Allstate Roadside Services April 2013 - March 2015
Wheels, Inc. June 2008 - April 2013
Wheels, Inc. June 2007 - June 2008
Wheels, Inc. November 2002 - June 2007
Monroe Truck Equipment June 2000 - November 2002
Skills
Customer Satisfaction, Process Improvement, Vendor Relations, Customer Relations, Account Management, Team Building, Vendor Management, Customer Service, Project Management, Fleet Management, New Business Development, Operations Management, Automotive, Cross-functional Team..., Strategic Planning, Business Development, Call Centers, Leadership, Purchasing, Training, Vehicles, Negotiation, Management, Sales, Budgets, Continuous Improvement, Procurement, Selling, Transportation, Pricing, Forecasting, Competitive Analysis
Education
Lake Forest Graduate School of Management 2004 — 2008
MBA, Business
University of Wisconsin-Platteville 1996 — 2000
Undergraduate, Agribusiness
Allstate May 2014 - Present
Allstate Roadside Services May 2012 - April 2014
Heurich Productions August 2010 - December 2012
Allstate Roadside Services November 2011 - May 2012
Allstate Roadside Services May 2011 - November 2011
Allstate Insurance May 2010 - August 2010
NuLine Technologies May 2007 - August 2007
Skills
Microsoft Office, Visio, SharePoint, Business Objects, Data Analysis, Process Improvement, Product Development, Contract Negotiation, Cross-functional Team..., Project Management, Six Sigma, Business Analysis, Salesforce.com, PowerPoint, Strategic Planning, Time Management, Leadership, Training, Strategy, Project Planning
Education
Purdue University 2015 — 2017
Master’s Degree, Leadership
Purdue University 2006 — 2011
B.S., Technology Leadership & Innovation
GE Capital Americas October 2011 - Present
Allstate Roadside Services August 2008 - October 2011
GE Money August 2007 - July 2008
Verizon Business 2000 - 2006
Reader's Digest 1995 - 2000
Long Island Lighting Company July 1994 - October 1994
Andersen Consulting 1990 - 1994
Skills
Risk Management, Requirements Analysis, Application Lifecycle..., Web Analytics, User Training, SDLC, Software Project..., Vendor Management, Business Analysis, Requirements Gathering, PMP, Visio, Systems Analysis, Mainframe, Solution Architecture, Process Improvement, IT Strategy, Quality Assurance, Project Management, Outsourcing, Oracle
Education
AMA University 1985 — 1990
Bachelor of Science
Allstate Roadside Services June 2010 - Present
Hewitt Associates August 1990 - December 2009
Hewitt Associates September 2001 - September 2008
Hewitt Associates August 1994 - August 2001
Skills
AEC, Agile (SCRUM)..., Vendor Management, Process Improvement, Management, Project Management, Leadership, Business Analysis, Outsourcing, ITIL, PMP, SDLC, Wireless, VoIP, Visio, Strategic Planning, Software Documentation, Six Sigma, Security, Program Management, Procurement, Operations Management, Networking, Network Security, Managed Services, Integration, Information Technology, IT Management, Financial Services, Disaster Recovery, Contact Centers, Cloud Computing, Change Management, BPO, Budgets, Business Process..., Business Strategy, Call Center, Call Centers
Education
Western Illinois University 1975 — 1979
BA, Political Science
Golden Gate University
Master of Science, Telecommunications
PMI Project Management Institute
PMP, Project Managment Institute
SCRUMstudy
AEC, Agile (SCRUM) Expert certification.
Allstate Roadside Services June 2005 - Present
Allstate Motor Club January 2000 - June 2005
Skills
Insurance, Coaching, Call Center, Call Centers, Account Management, Team Building, Financial Services, Customer Service, Training, Vendor Management, Operations Management, Customer Retention, Customer Satisfaction, Leadership, Management, Process Improvement
Education
Northeastern Illinois University
Bachelor of Arts, Economics and Business Management
Allstate Roadside Services December 2008 - Present
TEK Systems February 1996 - December 2008
Kemper Insurance January 1985 - February 1996
Skills
Visio, Business Analysis, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Quality Center, Quality Assurance, User Acceptance Testing, Project Management, Risk Management, Business Requirements, Management, ETL
Education
Northern Illinois University 1985 — 1989
BS, Computer Science; Minor in Business Administration
Rock Valley College 1981 — 1985
Associate of Science (AS)
Allstate Roadside Services April 2013 - Present
G3 Enterprises April 2012 - April 2013
E. & J. Gallo Winery November 2010 - April 2012
Wheels, Inc. August 2000 - December 2010
Skills
Fleet Management, New Business Development, Account Management, Sales Management, Customer Satisfaction, Pricing, Purchasing, Customer Retention, Automotive, Key Account Management, Vehicles, B2B, Customer Service, Forecasting, Contract Negotiation, Operations Management, Sales, Vendor Management, Automobile
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1997 — 2000
MBA
San Francisco State University 1985 — 1988
Bachelor of Business Administration (B.B.A.)
Allstate Roadside Services September 2014 - Present
Allstate Roadside Services December 2012 - August 2014
Allstate Roadside Services May 2005 - December 2012
Allstate Roadside Services March 2002 - May 2005
Allstate Roadside Services July 1998 - March 2002
Montgomery Wards October 1993 - March 1998
Skills
Marketing Communications, Event Planning, Direct Marketing, Trade Shows, Customer Retention, Marketing, Email Marketing, Digital Marketing, Integrated Marketing, Marketing Strategy, Team Building, Customer Service, Sales Management, Strategy, Account Management, Strategic Planning
Education
Ashford University
Bachelor of Business Administration (B.B.A.), Marketing
Allstate Roadside Services May 2013 - Present
american nursery services March 2008 - September 2012
Bannock Development Corporation 2011 - 2012
Idaho State University 2010 - 2012
Skills
Customer Service, Microsoft Office, Sales, Microsoft Excel, Microsoft Word, Leadership, PowerPoint, Retail, Strategic Planning, Teamwork, Leadership Development, Merchandising, Outlook, Sales Management, Training, Quality Assurance, Team Building, Career Development, Public Speaking, Coaching
Education
Idaho State University 2007 — 2012
Master of Business Administration (M.B.A.), Management and Economics
Sears March 2012 - December 2013
Allstate Roadside Services February 2013 - November 2013
Sears April 2011 - January 2012
Knight Security Services March 1995 - September 2001
Skills
Customer Service, Customer Satisfaction, Personnel Management, Team Building, Team Leadership, Merchandising, Inventory Management, Sales Operations, Retail Sales, Human Resources, Management, Loss Prevention, Training, Coaching, Retail, Sales
Education
Idaho State University 1989 — 1991
Sociology/Psychology
Idaho State University 1984 — 1985
Certificate of Completion, Law Enforcement, 3.6
Allstate Roadside Services October 2009 - Present
Allstate Roadside Services April 2006 - October 2009
Spherion/AAA January 2003 - April 2006
Skills
Call Centers, Automotive, Analysis, Automobile, Customer Service, Program Management, Customer Satisfaction, Strategic Planning, Management, Leadership, Marketing
Education
Miami Dade College
Road America June 2012 - Present
Allstate Roadside Services May 2007 - June 2012
Agero, Inc. March 2004 - May 2006
Skills
Strategy, Networking, Negotiation, Sales Management, Service Delivery, Management, Sales, New Business Development, Account Management, Call Centers, Operations Management, Process Improvement, Recruiting, Customer Service, Customer Satisfaction, Strategic Planning
Education
Fitchburg State College
Communication, General