Alltel/Verizon Company
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Alltel/Verizon Employees
Pearson September 2014 - Present
Westminster College August 2014 - Present
Thiel College August 2014 - May 2015
Youngstown State University August 2012 - May 2014
Verizon July 2012 - March 2014
Verizon November 2010 - June 2012
Alltel/Verizon July 2008 - November 2010
Alltel Wireless January 2005 - July 2008
Skills
Training, Interviews, Coaching, Customer Service, Proofreading, Teaching, Critical Thinking, Team Management, Classroom, Resume Writing, Curriculum Design, Editing, Research, Technical Writing, Tutoring, Higher Education, Time Management, American Literature, British Literature, Writing, Customer Satisfaction, Employee Training, English, Literature, Literary Criticism, Team Building, Motivation, Graphic Design, Computer Graphics, Self-starter, Eagerness to Learn, Flexibility, Leadership, Creative Problem Solving, Computers, Risk Assessment, Typing, Strategic Planning, English grammar, Facebook, Google Docs, University Teaching, Oral, Staff Development, Teamwork, Phone Etiquette, Close Attention to..., Conflict Resolution, Analysis
Education
Youngstown State University 2012 — 2014
Master's degree, English Language and Literature, General
Youngstown State University 2008 — 2012
Bachelor of Arts (B.A.), English Language and Literature, General
American InterContinental University 2005 — 2006
Bachelor of Arts (B.A.), Design and Visual Communications, General
American InterContinental University 2004 — 2005
Associate of Arts (A.A.), Business Administration
Clear Channel Outdoor August 2015 - Present
Arizona Land Brokers November 2009 - Present
AT&T Mobility June 2013 - May 2015
Bechtel Corporation October 2010 - June 2013
Salt River Project June 2009 - October 2010
Parke Commercial January 2004 - November 2009
Alltel/Verizon November 2005 - June 2009
United States Marine Corps January 1999 - November 2004
Skills
Site Development, Commercial Real Estate, Management, Mergers & Acquisitions, Zoning, Real Estate, Real Estate Development, Contract Negotiation, Wireless, Contract Management, Land Use Planning, Brokerage, Investors, Leases, Construction Management, Sellers, Project Planning, Real Estate Transactions, Landlord, Investment Properties, Entitlements, Negotiation, Program Management, Coaching, Project Management, Land Acquisition, Disposition, Tenant, Construction, Location Intelligence, Strategic Planning, Leadership, Due Diligence, Team Building, Microsoft Office, Telecommunications, 4G, Team Leadership, Real Estate Economics, Vendor Management, Cellular Communications
Education
Arizona Summit Law School 2012 — 2014
Doctor of Law (J.D.), Law
University of Phoenix 2008 — 2009
Master of Business Administration (MBA), Business Administration, Management and Operations
Windstream Communications January 2013 - September 2014
Acxiom March 2012 - September 2012
Alltel/Verizon January 2000 - December 2011
Alltel/Verizon January 2000 - January 2011
Alltel January 1997 - October 2000
Skills
Billing Systems, Wireless Networking, System Testing, Cellular, Testing, Remedy, Voice Mail, Data Manipulation, Provisioning, User Acceptance Testing, Wireless, Dashboard, Data Validation, Troubleshooting, Change Control, Test Planning, Windows 95, End User Support, SSO, Quality Assurance, Documentation, Vendor, Regression, Requirements Analysis, Billing, Telecommunications, Test Director, Quality Center, Windows, Software Documentation, Test Cases, Manual Testing, Business Requirements, Regression Testing, Software Quality..., Invoicing, SQL, SDLC, Agile Methodologies, Business Analysis, Unix, Cellular Communications, BMC Remedy, Technical Support, Software Project..., Training, Integration, Vendor Management, Release Management, Call Centers
Education
University of Central Arkansas 1987 — 1995
BS, Kinesology/Sports Medicine
Sylvan Hills High School 1984 — 1987
WAVSYS August 2014 - Present
MyCom North America January 2013 - August 2014
Orin USA September 2012 - July 2014
Glotel May 2011 - November 2011
Alltel/Verizon May 1997 - June 2010
Alltel Communications/ Verizon Wireless January 1997 - January 2010
Heilig Meyer Service center March 1990 - May 1997
Heilig Meyers Service Center January 1991 - January 1997
Skills
Carpenrty(home..., T1, RF, CDMA, Wireless, LTE, Fiber Optics, Telecommunications, UMTS, Cabling, Routers, Wireless Networking, Troubleshooting, Nokia NSN Flexi..., 4G, Microwave, TCP/IP, Testing, Transmission
Education
Fayetteville Technical Community College
Associates Degree, Mechanical Drafting
Fayetteville Technical Community College
Associates Degree, Mechanical Drafting; Seventy
Ruckus Wireless April 2014 - Present
Hewlett-Packard January 2013 - April 2014
Aruba Networks August 2010 - December 2012
Alltel/Verizon June 2005 - February 2009
McDATA January 2003 - January 2005
3Com January 1997 - January 2002
Nortel January 1993 - January 1997
Education
University of Nebraska at Omaha 1983 — 1987
BSBA, MIS
Daniel J Gross 1977 — 1981
Daniel J Gross 1977 — 1981
St Thomas Moore 1970 — 1977
Windstream August 2015 - Present
Alltel/AT&T March 2012 - Present
AT&T March 2005 - Present
Alltel/Verizon April 2002 - February 2005
Skills
Customer Satisfaction, Retail, Customer Service, Cold Calling, Coaching, Account Management, Merchandising, Marketing, Call Center, Leadership, Inventory Management, Leadership Development, Customer Retention, New Business Development, Strategic Planning, Direct Sales, Wireless, Customer Experience, B2B, Team Building, Microsoft Office, Store Management, Training, Microsoft Excel, Profit, Recruiting, Team Leadership, Hiring, Quotas, Employee Training, Cellular Communications, Sales, Telecommunications, Retail Sales, Selling, Interviews, Sales Presentations, Teamwork, M2M, 4G, Loss Prevention, Onboarding, Forecasting, Mobile Devices, Inventory Control, Operations Management, Employee Relations, Contract Negotiation, Business Development, VoIP
Education
Gardner-Webb University 1998 — 2003
BA, Human Services
RICHMOND SR. HIGH SCHOOL 1995 — 1998
BACHELOR OF SCIENCE, General Studies
Northrop Grumman Corporation March 2013 - Present
Independent Contractor June 2009 - Present
Arkansas Children's Hospital May 2009 - March 2013
Arkansas Children's Hospital May 2009 - March 2013
ALLTEL/Verizon May 2007 - May 2009
Alltel May 2005 - May 2007
ALLTEL/Verizon June 2006 - December 2006
ALLTEL, One Allied Dr June 2005 - June 2006
Skills
VB.NET, T-SQL, Databases, Testing, Troubleshooting, C#, SQL, MySQL, Unix, Microsoft Excel, Visual Studio, ASP.NET, Database Design, Microsoft SQL Server, JavaScript, jQuery
Education
Henderson State University 2001 — 2005
B.S, Computer Science/Math
DeQueen High School 1997 — 2001
High School Diploma
American Express June 2015 - Present
American Express March 2014 - June 2015
American Express November 2012 - March 2014
American Express September 2009 - November 2012
American Express September 2009 - October 2012
Alltel/Verizon February 2007 - September 2009
DIRECTV June 2006 - February 2007
Skills
Coaching, Training, Leadership Development, Training Delivery, Instructor-led Training, Customer Satisfaction, Employee Training, Employee Engagement, Curriculum Design, Customer Experience, Talent Management, Performance Management, Mentoring, Instructional Design, Project Planning, Performance Consulting, Adult Learning Theory, Team Leadership, Customer Retention, Strategy, Management, Project Management, Blended Learning, Call Centers, Train the Trainer, Workshop Facilitation, Staff Development, Adult Education, E-Learning, Needs Analysis, Onboarding, Learning Management..., SharePoint, Training & Development, Hiring, Team Building, Interviews, Leadership, Change Management, Organizational...
Education
University of Tulsa 1997 — 1999
BA, History/Secondary Education
Louisiana State University 1995 — 1996
General Studies
Broken Arrow High School 1990 — 1994
Alltel/Verizon Graphic ArtistAlltel2001 - Present
Education
Henderson State University 1988 — 1993
BFA, Graphic Design
Verizon November 2009 - Present
Alltel/Verizon 2007 - 2009
Alltel Communications 2005 - 2006
Skills
Call Center, Telecommunications, Wireless, Customer Experience, Customer Retention, Customer Satisfaction, Vendor Management, Mobile Devices, Cross-functional Team..., Process Improvement, Quality Assurance, Troubleshooting, Team Leadership, Salesforce.com, Analysis, Coaching, B2B, Training, Product Management, Call Centers, Business Analysis, VoIP
Education
University of Arkansas at Little Rock 2003 — 2007
BBA, Marketing
Heartland Payment Systems July 2015 - Present
T-Mobile November 2010 - July 2015
Verizon Wireless July 2009 - November 2010
Alltel/Verizon January 2009 - July 2009
Alltel March 2006 - January 2009
Alltel Communications July 2002 - February 2006
Skills
M2M, Wireless, Customer Retention, Quotas, Direct Sales, Telecommunications, Management, Sales, Retail, Sales Process, Leadership, 4G, Customer Experience, Sales Operations, Cellular Communications, Cold Calling, Customer Satisfaction, Selling, Managed Services, Mobile Devices, Salesforce.com, Solution Selling, B2B, VoIP, Unified Communications, Account Management, Retail Sales, Sales Management, Team Leadership, Training
Education
Delta State University 2014 — 2015
BCA, Bach of Comm Aviation, Aviation/Airway Management and Operations
Delta State University 2014 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
Windstream October 2015 - Present
Windstream Communications February 2014 - Present
Windstream Communications April 2011 - February 2014
Alltel/Verizon May 2000 - November 2009
Education
Pulaski Technical College 1997 — 2000
Associate of Applied Science, Computer Programming
University of Arkansas for Medical Sciences November 2010 - Present
Alltel/Verizon November 1995 - July 2009
Skills
Troubleshooting, Visio, Access, Process Improvement, Wireless, Analysis, Program Management, Telecommunications, Project Management, Requirements Analysis, Business Analysis
Education
Arkansas State University 1986 — 1991
Windstream Communications January 2010 - Present
Alltel/Verizon April 2004 - October 2009
Verizon Wireless 2004 - 2009
Alltel 2003 - 2009
Alltel 2003 - 2009
Verizon 2003 - 2009
Alltel 2003 - 2009
Education
University of Arkansas at Pine Bluff 1996 — 2003
Cactus Flower Florists January 2013 - Present
Levy Restaurants September 2012 - Present
Over Under Sports Grill 2011 - 2012
Verizon Wireless February 2009 - November 2009
Alltel/Verizon May 2006 - November 2009
Alltel August 2000 - May 2006
Cactus Flower Florist July 1999 - August 2000
1-800-FLOWERS July 1997 - July 1999
Skills
Retail, Sales, Outlook, Sales Operations, Inventory Management, Data Entry, Sales Management
Education
Arizona State University
Bachelor of Science, Sociology
Integrated Flow Solutions October 2012 - Present
Child Care Aware of Southwest Kansas November 2011 - June 2012
Child Care Aware of Southwest Kansas May 2011 - October 2011
Alltel/Verizon 2007 - 2009
Skills
Customer Service, Research, Data Analysis, Social Media, Community Outreach, Facebook, Copy Editing, Public Relations, Team Leadership, Microsoft Office, Databases, Community Development, Nonprofits, Newsletters, Document Management, Document Review, Data Entry, Database Administration, Data Management, Event Planning, Software Documentation
Education
Kansas State University 2006 — 2009
BS, Women's Studies & Psychology
Garden City Community College 2004 — 2006
AS, Science
CSC - Computer Sciences Corporation March 2015 - Present
APS Payroll February 2014 - March 2015
Jean Simpson 2012 - February 2014
Alltel/Verizon January 2005 - July 2011
Alltel January 2002 - January 2005
CenturyTel/Alltel January 2000 - January 2002
Skills
Call Centers, Wireless, Sales, Customer Satisfaction, Customer Service, Microsoft Office, Customer Retention, Customer Experience, Call Center, Telecommunications, Leadership, Team Leadership, Operations Management, Direct Sales, Vendor Management, Troubleshooting, Analytics, Computer Proficiency, Analysis, Microsoft Excel, Retail, Accounts Payable, Technical Support, Cellular Communications, Inventory Management, Information Technology, Network Security, Information Security, CompTIA A+ Certification, CompTIA Network+..., HTML, Windows Server
Education
Bossier Parish Community College 2013 — 2014
Associate's Degree, Information Network Security Specialist, 4.0
University of Phoenix 2008 — 2010
Bachelor's, General Business Administration/Management
University of Phoenix 2008 — 2010
Attained bachelor's degree, General Business/Management
LSU Shreveport 1996 — 2000
GBA, Business
Caddo Magnet High School 1992 — 1996
City of Lakeland December 2014 - Present
(Intellect Technical Solutions) The City of Lakeland September 2013 - December 2014
Verizon Wireless April 2011 - August 2012
Alltel/Verizon October 2008 - April 2011
Alltel November 2005 - October 2008
Alltel July 2004 - October 2005
Skills
Troubleshooting, Technical Support, Training, Customer Service, Call Center, Microsoft Office, Call Centers, Time Management, Access, Microsoft SQL Server, Microsoft Visual Studio..., Microsoft SSRS, Software Documentation, Visio, Customer Satisfaction, Networking, System Administration, VoIP, SQL, Salesforce.com, Team Leadership
Education
University of South Florida 2008 — 2013
Bachelor's Degree, Management Information Systems
Hillsborough Community College 1998 — 2002
Associate in Arts, Computer Science
McAllister's Deli September 2011 - Present
Perceptis July 2011 - September 2011
Virginia College March 2010 - July 2011
Alltel/Verizon February 2006 - March 2010
First Data Corporation January 2001 - July 2005
Skills
Recruiting, Career Counseling, Career Development, Employee Relations, Human Resources, Interviews, Onboarding, Staff Development, Organizational..., Leadership Development
Education
Limestone College 2011 — 2013
BS, Psychology
Limestone College 2011 — 2013
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
AMERICAN HOME PATIENT August 2011 - Present
Alltel/Verizon July 2000 - June 2010
Longview/Kilgore Cable June 1989 - August 1999
Skills
Customer Service, Public Speaking, Wellness, Microsoft Office, Healthcare, Nutrition, Fitness, Coaching, Microsoft Excel, Strategic Planning, Social Media, Microsoft Word
Education
Prairie View A&M University 1971 — 1972
Longview High School 1970 — 1971
Diploma, All Required, 12th