Alorica Company
Industry: Company
DescriptionHeadquarters: Irvine, California, United States CEO: Andy Lee (1999–) Founded: 1999 Subsidiaries: Precision Response Corporation,
Alorica List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Alorica. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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2,179 Alorica employees in database. Find out everything there's to know about Alorica employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Alorica Employees
Alorica February 2015 - Present
First Class AC and Appliance October 2013 - October 2014
Teleperformance November 2010 - June 2014
CareVacations, Ltd. October 2012 - September 2013
American Express September 2007 - January 2010
Skills
Call Centers, Customer Satisfaction, Customer Experience, Microsoft Office, Management, Customer Service, Technical Support, Customer Support, Windows, Avaya, Team Leadership, Troubleshooting, Team Management, BPO, Microsoft Excel, Customer Retention, Networking, Lotus Notes, Windows 7, Outlook, Computer Hardware, Telecommunications, Data Entry, Help Desk Support, Databases, Software Installation, Windows XP Pro, Operating Systems, Microsoft Office 2007, Internet Explorer, XP, Telephone Skills, Teamwork, Software Documentation
Education
Beauty Schools of America-North Miami Beach 2012 — 2013
Pending, Cosmetology/Cosmetologist, General
YWCA USA January 2014 - Present
Alorica 2010 - 2010
Alorica 2010 - 2010
Skills
Marketing Communications, Community Outreach, Sales, Computer Proficiency, Business Travel, Leisure Travel, Travel Planning, Travel Blogging, Online Travel, Travel Management, New Business..., Identifying Sales..., Student Affairs, Fundraising, Microsoft Office, Management, Facebook, Marketing, Customer Service, Strategic Planning, Leadership, Event Management, Public Speaking, Tourism, Hospitality, Team Building, Negotiation
Education
Washburn University 2015 — 2020
Master of Social Work (MSW)
Allen County Community College 2012 — 2015
Associates of Arts, Psychology
Marc Jacqeus October 2014 - Present
Self Employed January 1999 - Present
Ryan's Computer Shop August 2014 - Present
Self-employed June 2012 - Present
Creative Computer Solutions April 2014 - August 2014
Wingnut Enterprises December 2013 - April 2014
DayTradetoWin.com February 2013 - December 2013
Alorica 2012 - 2012
Skills
Networking, Electronics, Programming, Customer Service, Windows 7, Continuous Improvement, Linux System..., Windows 8, Arduino, Computer Security, Electronic Engineering, Manufacturing, Engineering, Product Development, Lock Picking, Penetration Testing, Shell Scripting, Kali Linux, WiFi, Social Media, Macintosh Applications, Customer Satisfaction, Hacking, Hardware Hacking, Password Resets, Microsoft Office, Intel, AMD64
Education
ITT Technical Institute-Fort Myers 2010 — 2021
Associate's Degree, Electrical and Electronics Engineering
Backgrounds Online July 2013 - Present
Zenith Endeavors 2012 - 2013
Alorica 2009 - 2009
Skills
Customer Service, Secretarial Skills, Microsoft Office, Multi Tasking, Friendly Personality, Proficient Typing Skills, Phone Etiquette
Education
Allan Hancock College
Alorica June 2013 - Present
Lee High School August 2012 - August 2014
Appleton Learning January 2014 - May 2014
RGIS January 2012 - August 2013
Skills
Adobe inDesign, Adobe Photoshop, Solid Edge, Solidworks, Adobe Illustrator, Microsoft Office, Microsoft Excel, Microsoft Word, Managing Database, Customer Service, PowerPoint, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Negotiation, Editing
Education
Alabama Agricultural and Mechanical University
Bachelor of Science (BS), Industrial Technology
Publix Super Markets June 2014 - Present
Alorica February 2013 - November 2013
The Flyin' Hawaiian Grill October 2011 - April 2012
Kingstons Sports bar and Pizza May 2011 - September 2011
CVS Caremark Corporation December 2009 - April 2011
Skills
Microsoft Office, Sales, Logistics, Human Resources, Purchasing, Advertising, Invoicing, Customer Service
Education
American Military University 2013 — 2015
Bachelor's Degree, IT Security
Everest University-South Orlando 2012 — 2014
Computer Science
Red River Academy 2006 — 2008
Diploma
Massage Studio August 2012 - Present
Enhance skin & body medical spa October 2011 - August 2012
Alorica October 2008 - March 2010
ORS Nasco 2010 - 2010
Skills
Microsoft Office, Wellness, Microsoft Excel, Customer Service, Public Speaking, Nutrition, Microsoft Word, PowerPoint, Fitness, Social Media, Strategic Planning, Coaching, Healthcare, Research, Event Planning, Team Building, Marketing, Teaching, Sales, Social Networking, Management
Education
Oklahoma Health Academy-Tulsa 2011 — 2012
Massage Therapy/Therapeutic Massage
Tulsa Community College 2008 — 2012
Business Administration and Management, General
March of Dimes January 2015 - March 2015
The Wayne Brown Institute June 2014 - October 2014
The Wayne Brown Institute May 2014 - June 2014
Discover Financial Services April 2008 - December 2012
Alorica October 2007 - March 2008
InterContinental Hotels Group August 2006 - October 2007
Skills
Customer Service, Sales, Social Media, Skin Care, Public Speaking, Presentations, Facebook, WordPress, Organizational..., Conflict Resolution, Press Releases, Spa, Mediation, Media Monitoring, Clipping, Google Alerts, Twitter, Editorial Calendars, Collections, Communication, Technorati, Tumblr, Klout, Advertising Equivalency, Crisis Communications, PowerPoint, Guerrilla Marketing, Newsroom, CisionPoint, Social Media Blogging, Radian6, Newsletters, Fundraising, Community Outreach, Media List Building, Public Relations, Nonprofits, Event Planning, Pitching Media, Social Networking, Social Media Marketing, Blogging, Marketing Strategy, Curating
Education
Utah Valley University 2012 — 2015
Public Relations
Skinworks School of Advanced Skincare 2013 — 2013
Basic Esthetics, Esthetics
Utah Dispute Resolution 2012 — 2012
Certificate of Completion, Mediation
Alorica March 2013 - December 2013
ACS May 2012 - February 2013
Redcats February 2011 - May 2012
Time Warner Cable June 2009 - January 2011
West Corporation December 2003 - March 2009
GC Services April 2000 - November 2003
Archstone May 1997 - December 2000
Skills
Accounts Receivable, Accounting, Accounts Payable, Account Reconciliation, Financial Reporting, General Ledger, Microsoft Excel, Invoicing, QuickBooks, Financial Analysis, Microsoft Office, Microsoft Word, Outlook, Payroll, Journal Entries, Budgets, Auditing, Forecasting, Financial Accounting
Education
Academia de Studii Economice din București 1979 — 1983
Bacalaureat Diploma, Accounting and Business/Management
Providence Family Physicians November 2012 - Present
Mobile County Public School System April 2011 - Present
Thirty-One Gifts October 2010 - Present
Alorica February 2011 - April 2011
Jim Bryan Insurance Agency May 2005 - January 2010
Skills
Customer Service, Receptionist Duties, Microsoft Publisher, Insurance, Medical Coding, Photoshop Elements, Property & Casualty..., Organization, Appointment Scheduling, Insurance Software, Insurance Background, Graphic Design, Direct Sales, Managing Accounts, Word Processing, Microsoft Excel, Microsoft Word, PowerPoint, Social Networking
Education
ITT Technical Institute-Mobile 2009 — 2010
Associate of Science (AS), Criminal Justice and Corrections
Citronelle High School 2003 — 2007
Honors Diploma, Honors
Asurion January 2015 - Present
Asurion March 2014 - January 2015
Asurion September 2013 - March 2014
Dell May 2011 - September 2013
Alorica May 2007 - April 2011
Quanta Computer Inc. 2006 - 2007
Quanta Computer Inc. 2006 - 2007
Skills
Technical Support, Help Desk Support, Troubleshooting, Windows 7, Windows XP, A+ Certified, Active Directory, Computer Repair, Computer Hardware, Networking, Laptops, Servers, Windows Server, Customer Service, Microsoft Exchange, Call Centers, VMware, Network Administration, HP, Hardware, Microsoft Office, Dell Computers, iOS, Android, Blackberry OS, Ubuntu, Windows Phone, CompTIA A, CA Spectrum, HP Service Manager, PRTG, Critical Incident..., Operations Centers, Incident Management, Service Desk, IT Operations, CompTIA Network+
Education
Tennessee Technology Center at Murfreesboro 2005 — 2007
Computer/Information Technology Administration and Management
Alorica August 2014 - Present
Gate Gourmet June 2013 - August 2014
Maggie Moos Ice Cream and Treatery February 2009 - October 2012
Maggie Moos January 2009 - January 2012
Maggie Moos January 2009 - January 2012
Marble Slab Creamery May 2009 - August 2009
Marble Slab Creamery May 2009 - August 2009
North Clayton High School January 2007 - January 2008
North Clayton High School January 2007 - January 2008
Skills
Customer Service, Supervising, Communication, Time Management, Call Centers, Catering, Mail Sorting, Team Leadership, Collections, Data Entry
Education
Albany State University 2008 — 2012
Bachelor's degree, Business Management
Albany State University
B.S, Business Management
Albany State University
B.S, Business Management
North Clayton High School
Diploma
North Clayton High School
Diploma
Hewlett-Packard August 2015 - Present
Ezpawn March 2010 - August 2015
Alorica July 2007 - March 2008
Cinemark January 2003 - June 2007
Skills
Customer Service, Microsoft Office, Social Networking, Coaching, Entrepreneurship, Team Building, Social Media Marketing, Training, Microsoft Word, Social Media, System Administration, Microsoft Excel, Marketing, Management, Sales, Online Advertising, Online Marketing, Data Entry, HTML 5, Time Management, Leadership, Team Leadership, Facebook, Customer Satisfaction
Education
South University 2014 — 2016
Bachelor's degree, Computer Science
Brown Mackie College-Tulsa 2012 — 2014
Associate's degree, Information Technology
Union High School
Alorica September 2013 - Present
Australian international school. September 2009 - July 2013
Ranks Telecom Ltd. March 2007 - August 2009
Skills
Public Relations, Recruiting, Training, Human Resources, Performance Management, Sales, Business Strategy, Talent Acquisition, Taleo, Employment Verifications, Background Checks, Microsoft Excel, Interviews, Sourcing, Time Management, Highly detail oriented
Education
Independent University, Bangladesh 2002 — 2007
Bachelor of Business Administration (BBA)
Dhaka Commerce College 1999 — 2000
Higher secondary certificate
Motijheel Model High School 1993 — 1998
Secondary School certificate
Alorica November 2014 - Present
Mobile Housing Board June 2011 - Present
MSX International May 1999 - May 2006
United States Marine Corps/ Army National Guard February 1991 - May 1999
Skills
Warehousing, Inventory Control, Inventory Management, Logistics, Shipping, Customer Service, Customer Satisfaction, Continuous Improvement, Distribution Center..., Forklift Operator, Purchasing, Supply Chain, Supply Chain Management, Transportation, Warehouse Management
Education
Dorsey Business Schools-Southgate 2001 — 2002
Certificate, Computer Software and Media Applications, B
Davenport University
Associate's degree, Business Administration and Management, General, B
Ross Medical Education Center-Saginaw
Certificate, Medical/Clinical Assistant
Alorica December 2014 - Present
Self Employed January 2006 - Present
OnPOINT Imaging May 2014 - July 2014
Denali Advanced Integration April 2013 - March 2014
CenterPartners August 2012 - April 2013
Altig - American Income Life Insurance Company April 2012 - July 2012
Best Buy 2011 - 2011
Schuck's Auto Supply May 2006 - September 2009
Skills
Customer Service, Microsoft Office, Outlook, Windows 7, Windows XP Pro, Symantec Endpoint..., Symantec Antivirus, VPN, Remote Desktop, Laser Printers, Software Installation, Management, Sales, Wireless Networking, iPhone Support, Android, Computer Hardware, Hardware Support, Training, Troubleshooting, Team Leadership, Recruiting, Time Management, Active Directory, Group Policy, Security, Technical Support, Networking, Laptops, Help Desk Support, Software Documentation, Antivirus, Printers, DHCP, Microsoft Exchange, System Deployment, Citrix, Hardware, DNS, SharePoint, SCCM, Windows
Education
Interface College-Spokane 2012 — 2014
Associate's degree, Network and System Administration/Administrator, 3.9
Spokane Community College 2003 — 2005
Associate of Arts and Sciences (A.A.S.), Automotive Engineering Technology/Technician, 3.4
Hacienda Colorado October 2014 - Present
Starbucks August 2013 - October 2014
Cascade Family Chiropractic December 2013 - June 2014
Alorica March 2013 - June 2013
Xerox July 2012 - November 2012
Skills
Public Speaking, Photography, Editing, Digital Photography, Research, Teaching, Photoshop, Microsoft Office, Social Media, Microsoft Word, PowerPoint, Event Planning, Microsoft Excel, Creative Writing, Customer Service, Blogging, Social Networking, English, Nonprofits, Mac, Time Management
Education
Pikes Peak Community College 2014 — 2016
Associate's Degree, Business Administration and Management, General
King's University 2011 — 2012
Bachelor's Degree, Theological Studies/Biblical Counseling
Falcon High School 2001 — 2005
Diploma
Alorica December 2010 - Present
Alorica November 2009 - December 2010
West Asset Managent May 2007 - September 2009
West Asset Management September 2006 - April 2007
Skills
Computer Hardware, Computer Repair, Computer Security, Computer Maintenance, Troubleshooting, Technical Support, Windows, Windows 7, XP, Wireless Networking, Home Networking, Network Security, Cisco Networking, Website Creation, Website Development, Website Updating, Home Audio, Home Video, Home Automation, Car Audio, Mobile Devices, Call Center, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Telecommunications, Workforce Management, Team Leadership, Process Improvement, Development Of Employees, Job Coaching, Instructor-led Training
Education
Alabama State University 2000 — 2001
John F Kenndey Sr. High 1998 — 2000
New York State Department of Health May 2014 - Present
Alorica March 2010 - March 2013
Pershing October 2006 - January 2009
Westat August 2002 - May 2006
Kingsbrook Jewish Medical Center November 1995 - August 2002
Skills
Data Entry, Outlook, Administrative..., Lotus Notes, Process Scheduler, Customer Service, Microsoft Word, Microsoft Excel, Management, Inventory Management, Database Administration, Troubleshooting, Project Planning, Confidentiality, Microsoft Publisher
Education
Strayer University 2010 — 2012
Bachelors, Human Resource Management
American InterContinental University 2003 — 2005
Associates, Business Administration
Pro Sports MVP August 2012 - Present
Alorica December 2011 - June 2012
FedEx November 2011 - December 2011
Skills
Social Media, Social Media Marketing, Facebook, Photoshop, Microsoft Office, PowerPoint, Public Relations, Microsoft Excel, Marketing, InDesign, Social Networking, Microsoft Word, Blogging
Education
Colorado State University-Pueblo 2008 — 2011
Bachelor of Business Administration (B.A.), Business Administration and Management, General
Adams State College 2006 — 2007
Undecided
Chili's June 2014 - November 2014
The Cheesecake Factory February 2014 - June 2014
Office Depot July 2013 - September 2013
Alorica September 2012 - February 2013
Sonic Drive-In August 2009 - September 2012
Skills
Customer Service, Teamwork, Public Speaking, English, Microsoft Word, Windows, Time Management, Sales, Cashiering, Microsoft Excel, Troubleshooting, Leadership, Customer Satisfaction, Team Building, PowerPoint, Outlook, Training
Education
Paul Mitchell the School-Fresno 2013 — 2015
Southern Light May 2014 - Present
Popeye’s March 2012 - September 2014
Gulf Coast Exploreum March 2014 - May 2014
Alorica October 2013 - March 2014
Home Depot February 2011 - March 2013
Sears July 2010 - February 2011
West Asset Management August 2009 - October 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Budgets, Negotiation, Editing, C
Education
ITT Technical Institute-Mobile 2012 — 2014
ITT Technical Institute
Associate of Applied Science degree, Drafting and Design Technology
Subway Developments 2000 Inc. June 2012 - December 2013
Alorica March 2012 - June 2012
One Source Staffing Corporation December 2011 - January 2012
Nearshore Call Center December 2009 - January 2011
Skills
Phlebotomy, Vital Signs, EKG, veni, Continuous Glucose...
Education
Concorde Career Institute-Miramar 2013 — 2014
Diploma, Medical assistant
Concorde Career Institute-Miramar 2013 — 2014
Alorica 2012 - 2012
Coldwater Creek October 2009 - December 2009
Skills
Writing, Video Games, Reading, Fiction, Science Fiction, Editing, Fiction Writing, Gaming Industry, MMORPG
Education
Milan Institute-Clovis 2007 — 2007
Certification, Massage Therapy/Therapeutic Massage
Fresno City College 2000 — 2005
Some College, Liberal Arts and Sciences/Liberal Studies
Alorica March 2012 - Present
Dollar Tree Stores October 2010 - March 2012
Checkers Drive In Restaurants September 2008 - November 2010
Education
Everest College-Chesapeake 2011 — 2012
Medical/Clinical Assistant
Dreams Retail November 2012 - January 2013
Alorica January 2011 - August 2011
Target March 2008 - November 2008
Skills
Photoshop, Typing, Computer Graphics, Videography, Graphic Design, Graphics, Animation
Education
Amarillo College 2010 — 2010
El Paso Community College 2009 — 2010
Community Coalition June 2015 - July 2015
Union Rescue Mission - Los Angeles May 2015 - July 2015
Camp Fire April 2013 - May 2013
Brothers & Company January 2013 - March 2013
Alorica April 2012 - July 2012
Skills
Proficient in..., Call Center, Customer Satisfaction, Customer Service, Customer Experience, Telephone Skills, Data Entry, Workforce Management, Fundraising, Event Planning, Editing, Time Management, Management, Social Networking, Leadership, Call Centers, Teamwork
Education
University College - Azusa Pacific University 2015 — 2017
Masters of Art in Transformational Urban Leadership, Seminary
Oral Roberts University 2011 — 2013
Bachelor degree of science (B.S), Media degree with a concentration in Public Relations
Los Angeles Trade Technical College 2008 — 2010
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Balm IT! January 2015 - Present
Western Governors University March 2014 - Present
Alorica April 2013 - March 2014
Paradise Liquors October 2004 - August 2008
Skills
Visual Studio, Access, Microsoft Excel, Information Technology, ASP.NET, SQL Server Management..., Visual C#, Project Management, Flow Charts, Help Desk Support, Java, Databases, Programming, Visual Basic, Visio, Windows 7, Microsoft SQL Server, VB.NET, SQL, ASP, VBA, Public Speaking, Training, Customer Service
Education
Western Governors University 2013 — 2015
American College of Technology 2012 — 2014
Associate's Degree, Computer Programming, 4.0
Kaplan University 2012 — 2013
CIS, 4.0
Cedarville University 1990 — 1994
Communication and Media Studies
Level 3 Communications May 2013 - Present
Hewlett-Packard February 2012 - May 2013
Alorica November 2010 - February 2012
Skills
Microsoft Office, Technical Support, Customer Service, Telecommunications, Windows, Data Center, Networking, Call Centers, Process Improvement, VoIP, Troubleshooting, Software Installation, Cisco Technologies, Vendor Management, Service Delivery, IP, Wireless
Education
Oklahoma Technical College 2015 — 2016
Automotive Engineering Technology/Technician
University of South Florida 2009 — 2010
Psychology
Alorica 2014 - 2014
Jacks market May 2012 - July 2012
Monte Vista head start October 2011 - May 2012
Biggins June 2011 - October 2011
Grandview cabins & RV resort April 2011 - June 2011
Education
Adams State University 2013 — 2021
Bachelor of Science (B.S.), Wildlife Biology
Intellitec Medical Institute 2014 — 2015
Certificate, Massage Therapy/Therapeutic Massage
Byron syring delta center 2007 — 2007
G.e.d., General Studies
Trinidad State Junior College 2007 — 2007
Certificate, Nail Technician/Specialist and Manicurist
LCEC March 2015 - Present
Sony Electronics June 2007 - May 2014
Alorica 2006 - 2007
Sony Electronics 2005 - 2006
Sony Electronics 2004 - 2005
Sony Electronics October 2001 - 2004
clubsystems group January 1999 - July 2000
Country Club Systems September 1992 - June 1998
Skills
Consumer Electronics, Cross-functional Team..., Product Launch, Product Management, Account Management, B2B, Competitive Analysis, Strategic Partnerships, Sales Operations, Forecasting, CRM, P&L Management, Process Improvement, Product Development, Sales Management, Customer Experience, Multi-channel Marketing, Team Building, Customer Satisfaction, Customer Service, Data Analysis, Customer Support, Customer Service..., Call Centers, Vendor Management, Third Party Vendor..., Management, Team Leadership, Leadership
Education
SUNY Brockport 1990 — 1992
Business Administration and Management, General
Alfred State College - SUNY College of Technology 1986 — 1988
Associate's degree, Business Administration and Management, General
West Physics July 2014 - Present
Doguroo October 2013 - Present
Best Buy November 2012 - May 2014
Alorica May 2013 - May 2013
Torrid 2006 - September 2012
Health Education Resource January 2010 - August 2012
Women’s Resource Center to End Domestic Violence January 2011 - May 2011
Agnes Scott College January 2009 - January 2011
Skills
Sales, Retail, Scheduling, Visual Merchandising, Customer Service, Retail Category..., PowerPoint, Point of Service..., Promotions, Fashion, Logistics
Education
Agnes Scott College 2009 — 2013
Bachelor of Arts (B.A.), Women's Studies and Psychology
United States Navy Reserve 2008 - Present
Alorica November 2011 - April 2012
Sonic Drive-In May 2011 - August 2011
Skills
Security Clearance, Microsoft Office, Microsoft Excel, Microsoft Word, Photoshop, Customer Service, Food Preparation, Cpr Certified, Watchguard, Customer Satisfaction, Committed to..., Windows 7, Committed to Customer..., Professional..., Security, Communication, Communication Skills
Education
American InterContinental University 2011 — 2012
Associate of Arts (AA), Business Administration and Management, General
Homestead Senior High 2004 — 2008
New York Life Insurance Company May 2013 - Present
Teleperformance, USA May 2012 - May 2013
Alorica April 2009 - April 2010
Skills
Proficient in Microsoft...
Education
Miami Northwestern Senior High School 2001 — 2005
High School Diploma, General Studies, 3.7
Brown Mackie College-Miami 2013 — 2015
Associate of Science (AS), Business Administration and Management, General, 3.4
home January 2014 - Present
Thornton's Inc August 2011 - January 2014
Alorica November 2010 - March 2011
Stadler Tax & Accounting January 2010 - April 2010
Skills
Microsoft Office, QuickBooks, Cashiering, Cash Flow, Financial Accounting, Customer Service
Education
Harrison College-Terre Haute 2004 — 2006
Associate's degree, Business Administration
Peace Corps June 2013 - August 2015
Alorica August 2012 - March 2013
Cornell University September 2008 - May 2012
Wright State University June 2010 - August 2010
Support for International Change May 2009 - July 2009
Skills
Microsoft Word, Gel Electrophoresis, Western Blotting, Bradford Assay, PCR, Photoshop, PowerPoint, Bacterial Culturing, Spectrofluorometry, Organization, Event Planning, Community Outreach, Public Speaking, Research, Leadership, Microsoft Office, Data Analysis, Grant Writing
Education
The George Washington University- Milken Institute School of Public Health 2015 — 2017
Master of Science (M.S.), Microbiology and Emerging Infectious Diseases
Cornell University 2008 — 2012
Bachelor of Arts (B.A.), Biological Sciences (Animal Physiology)
The George Washington University
Master of Science (M.S.), Microbiology, and Emerging Infectious Diseases
Trash Alternatives September 2008 - Present
Alorica September 2014 - December 2014
Ray Hopkins February 2014 - September 2014
Michelin North American Headquarters April 2003 - September 2007
Greenville Hospital System September 2001 - March 2003
CIGNA Healthcare May 2000 - September 2001
Sealed Air November 1991 - November 1999
County of Greenville November 1990 - November 1991
U.S. Air Force October 1980 - November 1990
Skills
Customer Service, Account Management, Process Improvement, Team Building, Sales, Human Resources, Time Management, Employee Benefits, Public Speaking, Leadership, Training, Strategic Planning
Education
University of South Carolina Upstate 2009 — 2011
Bachelor of Science, Interdisciplinary Studies; Business Administration, 3.0
Anderson University (SC) 2008 — 2009
Business
Community College of the Air Force 1985 — 1988
AA Degree, Resource Mangagement
Amazon June 2014 - Present
Asurion April 2014 - July 2014
Amazon November 2013 - April 2014
Alorica May 2009 - July 2013
Walmart April 2012 - December 2012
Asurion March 2010 - July 2012
InteliSol Inc. 2010 - 2011
Editorial Santillana Peru 2008 - 2009
Skills
Quality Assurance, Testing, Computer Repair, Sales, Performance Testing, Access, Microsoft Office, Customer Service, Strategic Planning, Troubleshooting, English, Microsoft Word, Outlook, Microsoft SQL Server, Microsoft Excel, Networking, Research, Team Leadership, Flexible Schedule, Spanish, Accounting
Education
Universidad Tecnológica del Perú 2007 — 2009
Accounting and Finance
Southwest Florida Works August 2013 - Present
Alorica August 2010 - May 2013
Target July 2010 - August 2010
Baptist College of Florida January 2005 - May 2009
Harris Teeter June 2003 - December 2008
Skills
Computers, DIY, Networking, Technical Support, Computer Repair, Customer Service, Help Desk Support, Computer Hardware, Computer Maintenance, Leadership, Data Entry, Public Speaking, Customer Satisfaction, Time Management, Teamwork, Microsoft Office, Team Building, Facebook
Education
Immokalee Technical Center 2013 — 2016
Excelsior College 2009 — 2010
Bachelor of Science, Liberal Arts and Sciences/Liberal Studies
The Baptist College of Florida 2004 — 2009
NA, Music
HP Enterprise Services November 2012 - Present
Go2IT May 2008 - February 2010
Kforce Technology Staffing December 2008 - 2010
The Addison Group March 2008 - May 2008
Alorica June 2007 - March 2008
Skills
A+ Certified, Dell Computers, Software Installation, Microsoft Office, Microsoft Exchange, Windows 7, Windows XP Pro, Windows Vista, Windows Server, Computer Hardware, Printers, VMware, Norton Ghost, Active Directory, Troubleshooting
Education
ITT Technical Institute-Tulsa 2012 — 2014
Bachelor's degree, Information Systems Security
ITT Technical Institute-Tulsa 2009 — 2011
Associate of Applied Science, Computer Network Systems, 3.5
CompTIA
A+, PC Software/Hardware
DCSE
Various, Computer Technology
Accela October 2012 - Present
Dell Services August 2008 - October 2012
Kerman Christian School July 2005 - June 2008
Alorica February 2004 - June 2007
Skills
Computer Hardware, Troubleshooting, Information Technology, Active Directory, Windows Server, Dell Computers, SQL, Microsoft SQL Server, SharePoint, Dell PowerEdge Servers, Windows, System Administration, Windows 7, Disaster Recovery, XP, C#, .NET, xUnit, Moq, NUnit, Programming, Windows XP, Java, Databases, Visual Basic, Technical Support
Education
American InterContinental University 2011 — 2012
Bachleor's of Information Technology, Software Programming
Heald College 2003 — 2004
Assoicates of Science, Buisness Software Applications
Center for Advanced Research and Technology 2000 — 2001
Certification, Telecommunications Technology/Technician, 12th
Pizza Hut August 2015 - Present
McGraw-Hill Education August 2015 - Present
Remedy Intelligent Staffing June 2015 - July 2015
Alorica November 2014 - February 2015
Blue Chip 2000 August 2014 - November 2014
Village Pantry, LLC June 2014 - October 2014
Remedy Intelligent Staffing October 2013 - February 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Public Speaking, HTML, Strategic Planning, Negotiation, Editing, Computer Hardware, Network Administration
Education
TechSkills-Columbus 2013 — 2014
Systems Administrator
Jewelry In Candles November 2013 - Present
Avon September 2012 - 2013
Convergys November 2011 - February 2012
Resource Management Group October 2011 - November 2011
Galileo Processing May 2011 - July 2011
ACS Technologies December 2010 - April 2011
Fresh Market Grocery June 2010 - August 2010
KForce Professional Staffing November 2007 - April 2008
Alorica January 2007 - March 2007
Convergys September 2004 - January 2007
Skills
Customer Service, Microsoft Excel, Marketing Strategy, New Business Development, Microsoft Office, Strategic Planning, Budgets, Management, PowerPoint, Microsoft Word, Retail, Sales, Social Networking, Customer Satisfaction, Leadership
Education
American InterContinental University 2013 — 2015
Bachelor of Science (BS), Criminal Justice and Forensics
Salt Lake Community College 2009 — 2010
Certificate of completion, Pharmacy Tech
Salt Lake Community College 2008 — 2009
GED, General Education
Riverside Unified School District 2012 - 2012
Alorica 2007 - 2009
Skills
Interpersonal..., Typing, Copying, Scan, 10 Key, Always Punctual, Filing, File Management, Multi-line Phone, Phone Etiquette, Call Logging, Call Routing, Call Centers, Running Errands, Mail Merge, Labels, Microsoft Office, Highly Reliable
Education
Central Learning Adult School Site 2013 — 2013
Office Professional Certificate
Galen College of Medical and Dental Assistants 2003 — 2004
Medical Assistant Certificate
AVIS March 2014 - Present
Hewlett-Packard October 2012 - November 2013
Siwel Consulting July 2011 - September 2012
TCIM Services March 2009 - May 2010
TCIM Services July 2008 - March 2010
Riggs Abney Law Firm November 2008 - February 2009
TCIM Services September 2007 - January 2008
US Cellular April 2007 - May 2007
Alorica July 2006 - March 2007
Cendant June 2005 - December 2005
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Project Management, microsoft system center, CMIS, Active Directory, Bomgar, RDP, Adobe, HP Service Manager, NetIQ AppManager, PowerPlant, Storms, LDAP Administration, Mainframe, Telephone Skills, Remedy Ticketing System, Microsoft Servers, Training
Education
ITT TECH 2007 — 2011
Associates, Information Technology, Computer Networking System
ITT Technical Institute-Tulsa 2007 — 2011
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Rogers State University 2002 — 2004
Criminal Justice and Corrections, 3.0
Nathan Hale
Standard Furniture Manufacturing June 2014 - Present
STC Network Services, Inc. June 2013 - March 2014
Alorica December 2012 - January 2013
Cracker Barrel April 2012 - December 2012
Skills
Computer Building, Routers, Microsoft Servers, Packet Tracer, TCP/IP, Soldering, Customer Service, Windows 7, Printers, Computer Hardware, Wireless Networking, Cisco Routers, Software Installation, Laptops, Computer Repair, Technical Support, Help Desk Support, Network Administration, Windows XP, Windows Vista, Hardware, Cabling, Remote Desktop, Network Security, Windows Server, Server Administration, Windows XP Pro, Computer Maintenance, Servers, Troubleshooting, LAN-WAN, Network Engineering, VLAN, Wireshark, DHCP, Network, Virtualization, Networking, Computer Security, Cisco Networking, FTP, DNS, Active Directory, VMware Workstation, Microsoft Exchange, Virus Removal, Dell Computers, Desktop Computers, Antivirus, Workstations
Education
ITT Technical Institute-Mobile 2011 — 2013
Associate's degree, Network and System Administration/Administrator
Baldwin County High School 2007 — 2010
N/A January 2012 - Present
Express Personnel November 2011 - January 2012
Teleperformance, USA November 2008 - July 2009
ACS April 2008 - November 2008
Alorica May 2007 - April 2008
SIS Consulting May 2006 - September 2006
NetDeposit January 2005 - February 2006
Utah Department of Health, Bureau of Medicaid Operations February 1999 - November 2005
solutions, inc March 1998 - August 1998
Cumulus Broadcasting March 1997 - March 1998
Skills
Data Analysis, Unix Administration, Conversant IVR, Writing, Technical Writing, Report Writing, Microsoft Operating..., Data Mining, Computer Maintenance, Computer Repair, Paradox, MMIS, Scriptbuilder, Script Express, Technical Training, Database Administration, Database Development, VAX/VMS, Microsoft Office, DOS, Database Analysis, Database Mining, Technical Support, Procedure Manual..., Databases
Education
University of North Texas 1988 — 1993
BA, English Composition and Language
Amarillo College 1985 — 1989
AAS, Computer Information Systems
JPMorgan Chase & Co. September 2015 - Present
JPMorgan Chase & Co. August 2015 - Present
JPMorgan Chase & Co. April 2015 - August 2015
USPTO December 2014 - February 2015
University of Texas at Arlington May 2013 - December 2014
Attack! March 2013 - December 2014
Alorica September 2011 - April 2013
PADI January 2009 - May 2010
US Navy June 2000 - June 2004
Skills
Brand Awareness, Brand Management, Marketing, Microsoft Office, Information Technology, Stock Trading, Market Analysis, Currency, Qualitative Research, Leadership, Inventory Management, Financial Markets, World Affairs, Customer Service, Data Entry, Lead Generation, Product Marketing, Communication, Financial Analysis, Financial Reporting, Social Networking, Analysis, CRM, Program Management, Data Analysis, Team Leadership, Social Media, Management, Proposal Writing, Social Media Marketing, Project Management, Account Management, Public Relations, Event Management, Budgets, Market Research, Marketing Strategy, Marketing Communications, Event Planning, Project Planning, Microsoft Excel, Financial Accounting, Global Economics, Institutional...
Education
The University of Texas at Arlington 2013 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
The University of Texas at Arlington - College of Business 2013 — 2014
Master of Business Administration (M.B.A.)
Virginia Polytechnic Institute and State University 2004 — 2007
Bachelor of Arts (B.A.), International/Global Studies
Российский Государственный Гуманитарный Университет / Russian University of Humanities 2006 — 2006
Advanced Russian Language, Russian Politics, Russian History
St. Amant High School; St. Amant, Louisiana 1996 — 2000
Laird Noller Ford September 2014 - Present
Alorica June 2010 - June 2014
Legends Dental November 2008 - April 2009
Skills
Customer Satisfaction, Cost Reduction..., Complaint Management, Customer Service, Negotiation, ADP Payroll, PowerPoint, Microsoft Office, Microsoft Excel, Computers, Analytics, icare, sview, csm, Citrix, eis, iPad, Time Management, Sales, Customer Experience, Team Leadership, Management, Operations Management, Process Improvement, Training, Call Centers
Education
Allen County Community College 2009 — 2010
Shawnee Heights High School 2006 — 2008
high school diploma
GCF Global September 2013 - Present
Alorica April 2013 - Present
Lockheed Elementary School October 2012 - December 2012
Georgia Institute of Technology August 2012 - November 2012
Baptist Tower Pharmacy February 2011 - April 2011
Coldwell Banker Tennessee Valley Realty Inc June 2008 - August 2008
Skills
Microsoft Office, Customer Service, Public Speaking, Microsoft Excel, Time Management, PowerPoint, Fundraising, Microsoft Word, Event Planning, Research, Social Networking, Leadership, Teamwork, Management, Training, Healthcare
Education
Life University 2011 — 2012
Masters of Sports Health Science, Exercise Science and Sports Medicine
Alabama State University 2007 — 2011
Bachelors degree, Biology, General with a Minor in Chemistry
Alorica August 2013 - Present
NOVO1/Prime Therapeutics October 2012 - July 2013
Skills
Highly detail oriented, Knowledge of HCFA 1500..., Type 60 WPM, Hard working,..., Windows & Mac operating..., Ability to learn quickly, Accurate Data Entry, Filing, Purchase Orders, Work Well Independently, Web Browsing, Many Software..., General Accounting..., Bookkeeping, Accurate Record Keeping, Commitment to Customer..., Thrive in..., Grace Under Pressure, Analytic Thinking, Organization &..., Enjoy A Challenge, Multi-line Phone, Team-oriented, Goal-oriented..., Enthusiastic..., Oral & Written..., Dedication to..., Early Childhood..., Tutoring, Childcare, Lesson Planning, Elementary Education, Special Education, Literacy, Child Development, Research, Teacher Training, Parenthood, Customer Service
Education
Ashford University 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Early Childhood Education, 3.4 GPA
American InterContinental University-Houston 2008 — 2010
Associate of Arts (A.A.), Business Administration with a minor in Medical Billing and Coding
Vanderbilt University I Development and Alumni Relations (DAR) November 2014 - Present
Toll Group April 2013 - October 2014
Alorica October 2012 - March 2013
Quanta Computer Inc. November 2011 - May 2012
Alba Ltd. Civil Engineering and Construction Company September 2005 - October 2009
Planeta Pharmaceutical Company March 2003 - August 2005
Skills
Management, Technical Support, Microsoft Office, Windows 7, Microsoft Excel, Logistics, Testing, Time Management, Supply Chain Management, Help Desk Support, Software Installation, Hardware, Operations Management, Windows XP, Team Leadership, Freight Forwarding, Quality Assurance, Training, Printers, XP, Visual Basic, Windows Server, Multimedia, AutoCAD, Engineering, Data Entry, Web Design, Blogger, Quality Management, Proofreading, Quality Control, Quality Auditing, Engineering Management, Adobe Acrobat, Troubleshooting, Supply Chain, 3PL, Transportation, Databases, Problem Solving, Property Management, eDI CRM, Adobe Design Programs, eDI Enterprise, Analytical Capability, Analytical Skills, Microsoft CRM, SAP CRM, Data Analysis, SAP BI
Education
National College of Business and Technology 2009 — 2011
Associate of Science
Khazar University 2005 — 2009
Bachelor of Applied Science (BASc)
School No. 22 named after M. Fuzuli 1987 — 1999
Secondary School
Seeking Employment Information Systems EngineerAFTRA-SAG Federal Credit Union2009 - 2010
AFTRA-SAG Federal Credit Union 2007 - 2009
Charter Communications 2004 - 2006
Alorica 2004 - 2004
Skills
Active Directory, Windows 7, Help Desk Support, Windows Server, Microsoft Exchange, Computer Hardware, Network Security, Software Installation, Laptops, Microsoft Office, Computer Repair, Printers, Troubleshooting, Wireless Networking, Wireless Security, Routers, Cabling, Cloud Computing, Backup & Restore, A+ Certified IT..., Virtualization
Education
DeVry University, Southern California
Bachelor of Science, Computer Information Systems
Baldwin Park Adult & Community Education 2013 — 2014
Certificate, Computer Repair and Network Training
Walmart April 2014 - Present
North Central Kansas Technical College 2012 - 2013
Alorica February 2007 - June 2008
Skills
Computer Networking, Computer Repair, PC Maintenance, Software Installation, Networking
Education
North Central Kansas Technical College 2011 — 2013
Associates of Applied Science Degree, Computer Systems Networking and Telecommunications
Alorica 2012 - 2012
Skills
Medical Billing, Medical Coding, Medisoft, EHR, Spreadsheets, Medical Transcription, Microsoft Word, 10 Key, Data Entry, EMR, HIPAA, ICD-9, Medical Records
Education
Career Point College 2012 — 2013
Medical Secretary, Medical Administrative/Executive Assistant and Medical Secretary
Alorica February 2013 - July 2013
UnitedHealth Group August 2011 - December 2012
UnitedHealth Group August 2011 - December 2011
Mental Health Association January 2011 - August 2011
Elant CHOICE September 2010 - June 2011
SLS Health May 2010 - February 2011
Barke-Seaton Family 2011 - 2011
Pet Care Rx October 2007 - September 2009
Arc of Descent February 2004 - May 2008
Schay Family September 2006 - May 2007
Skills
CBT, Psychology, Case Managment, Therapists, DBT, Cognition, Neuropsychology, Behavior Modification, Teaching, Tutoring, Microsoft Word, Marketing, Mental Health, Crisis Intervention, Group Therapy, Psychotherapy, Adolescents, Social Services, Mental Health Counseling, Psychological Assessment, Family Therapy, Treatment, Counseling Psychology, Behavioral Health, Motivational..., Program Development, Clinical Research, Clinical Supervision, Psychological Testing, Community Outreach, Child Development, Program Evaluation, Data Entry, Interventions, Cpr Certified, Career Counseling, Autism Spectrum..., Stress Management, Mindfulness, Non-profits, Administrative..., Conflict Resolution, Developmental..., Play Therapy, Applied Behavior..., Anger Management, Public Health, Case Management, Coaching, Leadership
Education
Adelphi University
B.A., Psychology
Pace University-New York 2002 — 2003
transferred from, Pre-Law Studies
Alorica August 2014 - June 2015
Alorica June 2013 - August 2014
Discovery Point Child Care January 2013 - May 2013
JC Penney October 2012 - December 2012
Subway January 2011 - April 2012
Skills
Customer Service, Administrative..., Computer Proficiency, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Typing, Medical Terminology
Education
Albany State University 2008 — 2012
Bachelor of Arts (B.A.), Psychology
Albany State University 2008 — 2012
Bachelor of Arts (BA), Psychology
Alorica January 2013 - Present
Comcast September 2010 - June 2012
D&S Walmart August 2006 - August 2007
Skills
Telecommunications, Customer Service, Sales, Management, Call Centers, Receptionist Duties, Cash Management, Cash Register, Shipping, Office Management, Microsoft Office, Microsoft Excel, Microsoft Word, Computers, PowerPoint
Education
Grand Canyon University 2011 — 2015
Bachelor of Business Administration (B.B.A.)
Laurus Technical Institute 2007 — 2008
Medical Billing and Coding
Advanced Custom Computers, LLC May 2010 - January 2011
Williams International February 2008 - February 2009
LMI Finishing May 2007 - December 2007
Alorica November 2005 - May 2007
IFA February 2004 - August 2005
IFA September 2003 - February 2004
Education
Uintah Basin Applied Technology College
Spartan College of Aeronautics and Technology
ASSOCIATE OF APPLIED SCIENCE
Verizon September 2014 - Present
Pioneer Technology Group April 2011 - September 2014
LexisNexis March 2010 - April 2011
BB&T November 2008 - February 2010
Brown & Brown July 2007 - October 2008
Alorica April 2006 - June 2007
Liberty Medical Supply August 2003 - February 2006
FedEx Ground August 2000 - February 2002
Skills
Microsoft SQL Server, Business Analysis, Requirements Analysis, Software Documentation, Microsoft Office, Visio, SSIS, SSAS 2008, Troubleshooting, SQL, Quality Assurance, SharePoint, Databases, SDLC, Project Management, Software Development, Vendor Management, Program Management, Process Improvement, Software Project..., Management, Windows
Education
American InterContinental University 2004 — 2005
Master's degree, Information Technology
University of Central Florida - College of Business Administration 2000 — 2002
Bachelor of Science (BS), Management Information Systems, General
Indian River Community College 1998 — 2000
Associate's Degree, Computer and Information Systems Security/Information Assurance
Walmart February 2015 - Present
Walmart September 2013 - February 2015
Macy's February 2008 - February 2014
Alorica February 2012 - May 2012
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Windows, Mac OS, Adobe Creative Suite, Leadership, Organization, Customer Service, Team Building, Telephone, Retail, Sales, Office Management, Social Media Marketing, Data Entry, Time Management
Education
Strayer University 2013 — 2016
Master of Business Administration (MBA), Human Resources Management and Services
American Intercontinental University 2011 — 2013
Bachelor of Arts (B.A.), Design and Visual Communications, General
Atlanta Technical College 2009 — 2011
Associate of Arts (A.A.), Design and Visual Communications, General
Choctaw Casinos of Oklahoma April 2014 - Present
Alorica September 2013 - December 2013
Caddo Cafe February 2010 - December 2012
Skills
People Skills, Computer Proficiency, Cash Handling, Leadership Development
Education
Academy of Art University 2014 — 2018
Bachelor of Art, Art History
Rent-A-Center Franchising International, Inc. September 2013 - Present
Rent-A-Center September 2012 - September 2013
Rent-A-Center April 2012 - September 2012
Alorica April 2009 - September 2012
Blitz Kerig Entertainment March 2002 - April 2009
Skills
Creative Writing, Producing, Directing, Human Resources, Creative Writer, Product Development, Administrative Work, Personal Assistant, Microsoft Office, Apple, Hosting, On-air Hosting, Invoicing, Process Scheduler, Retail, Employee Training, Hiring, Recruiting, Training, Time Management, Customer Satisfaction, Inventory Management, Sales, Team Building, Management, Customer Service
Education
Clayton State University 2008 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Javelin Technical Training Center 2006 — 2008
Associate's degree, Medical Office Management/Administration
Chattahoochee Technical College 2004 — 2006
Associate's degree, Business Administration and Management, General
Studio+ May 2013 - Present
Alorica January 2012 - May 2013
Cheapest Motor Sports June 2011 - September 2011
Walmart May 2008 - April 2011
Skills
AutoCAD, Architecture, Engineering, SketchUp, Revit, Construction Drawings, Graphic Design, 3D visualization, Architectural Drawings, Computer Repair, Troubleshooting, CAD, Modeling, 3D Modeling, Windows, 3D Visualization, BIM, Architectural Design, AutoCAD Architecture
Education
Lee County High Tech Center Central 2009 — 2011
Certificate, Architectural Drafting
Florida Gulf Coast University 2007 — 2008
NexxLinx March 2015 - Present
Walmart July 2013 - June 2014
Alorica June 2012 - October 2012
Skills
Leadership, Cashiering, Customer Service, Sales, Customer Satisfaction, Customer Experience, Time Management, Data Entry, Team Leadership, Training, Management, Team Building
Education
Miller-Motte College Online 2015 — 2017
Associate’s Degree, Electronic Medical Coding
American InterContinental University 2010 — 2012
Associate's Degree, Business Administration and Management, General, 3.25
Glasgow High School 1995 — 1999
High School, High School/Secondary Diplomas and Certificates
Alorica May 2015 - Present
Wash Tub January 2015 - May 2015
Skills
Microsoft Office, Customer Service, Management, Public Speaking, Leadership, Sales
Education
Southern Careers Institute-San Antonio 2015 — 2017
Alorica August 2015 - Present
Education
Everest Institute-San Antonio 2011 — 2012
Medical Billing Coding
DC Building Group October 2013 - Present
Gary T Edwards CPA, Inc. November 2010 - September 2013
Jon Murdock, Inc. January 2009 - October 2010
Alorica June 2004 - June 2008
Skills
Typing, Answering Phones, Filing, Data Entry, People Skills, Multi-line Phone, Phone Etiquette, Telephone Skills, Receptionist Duties, Time Management, Fax, Clerical Work, Switchboard Operator, Appointment Scheduling, Clerical Skills, 10 Key, Office Equipment, Customer Service, Contract Management, Contract Negotiation, Process Scheduler, Construction Management, Microsoft Word, Team Building, Budgets, Contractors
Education
B Street Design School of International Hair Styling-Manhattan 2009 — 2010
Diploma, Cosmetology
TYRA beauty September 2015 - Present
Fefe Monroe 2015 - Present
Macy's June 2014 - October 2014
Alorica November 2013 - May 2014
826CHI May 2011 - May 2012
Target September 2008 - April 2010
Skills
Barista Training, Social Media, Creative Writing, Retail, Blogging, Retail Sales, Promotions, Web Design, Microsoft Office, Open Office, Modeling, Inventory Control, Answering Phones, Customer Support, Help Desk Support, Customer Service, Cashiering, Cash Register, Time Management, Writing, Sales, Microsoft Word, Customer Satisfaction, Social Networking, Visual Merchandising, PowerPoint, Inventory Management, Training, Microsoft Excel, Fashion, Social Media Marketing, Makeup Artistry
Education
Milan Institute-Clovis 2014 — 2015
CA State Board License, Esthetician
City Colleges of Chicago-Harold Washington College 2011 — 2012
Theatre/Theater
Open Options December 2014 - Present
NCR Corporation September 2012 - November 2014
Sam's Club April 2012 - September 2012
Sam's Club July 2011 - April 2012
Alorica February 2011 - June 2011
Kendall's Drugs and Gifts April 2009 - February 2011
Target April 2008 - April 2009
DIRECTV October 2006 - November 2007
Skills
Technical Support, Retail, Computer Repair, Customer Service, Windows 7, Troubleshooting, Microsoft Office, Computer Hardware, Hardware, Windows XP, Microsoft Word, Microsoft Excel, Microsoft Exchange, Telecommunications, Information Technology, Software Installation, Customer Support, CompTIA A+
Education
Colorado State University-Global Campus 2015 — 2017
Bachelor of Science, Information Technology
Central Technology Center 2005 — 2006
Certificate of Completion, Network Security and Administration, 4.0
Sapulpa High School 2004 — 2006
High School Diploma, General Studies, 3.45
At Home Group Inc. February 2015 - Present
Lawton Group June 2014 - February 2015
Alorica August 2013 - May 2014
Alorica May 2012 - July 2013
L-3 Communications January 2011 - December 2011
Quick Services LLC (QSL) January 2011 - December 2011
US Army February 2003 - February 2011
SAIC November 2009 - December 2010
Skills
Microsoft Office, Security Clearance, Microsoft Excel, PowerPoint, Military, Microsoft Word, Analysis, DoD, Research, Intelligence Analysis, Data Analysis, Windows, Team Leadership, Customer Service, Government, Strategic Planning, Counterterrorism, Troubleshooting, Briefing, Active Directory, Group Policy, BMC Remedy, HUMINT, SIGINT, Intelligence, Army
Education
Kiamichi Technology Center-Durant 2013 — 2014
Computer Repair and Networking, Computer Installation and Repair Technology/Technician
Cochise College 2003 — 2004
Military Intelligence, Command Control and Information Operations
Boswell High School 1999 — 2003
High School Diploma
Independent Contractor July 2000 - Present
Thirty-One Gifts 2015 - 2015
Kelly Educational Staffing January 2013 - July 2014
Alorica March 2011 - November 2011
Walmart November 2010 - March 2011
Jim's February 1997 - June 1999
Eckerd 1998 - 1999
McDonalds May 1995 - August 1996
McDonald's April 1995 - August 1996
Skills
Customer Service, Customer Satisfaction, Customer Retention, Microsoft Word, Hiring, Customer Service..., Hiring Personnel, Inventory Control, Labor Management, Typing, High Sense Of Urgency, Money Management, Deposits, Word 2013, Medical Terminology, Loss Prevention, Hospitality Industry, Training, Management, Hair Cutting, Hair Straightening, Long Hair, Hair Care, Beauty Industry, Entrepreneurship
Education
Indiana University East 2015 — 2017
Bachelor's Degree, Psychology, Senior
Indiana State University 2000 — 2002
Psychology
J Michael Harrold Beauty Academy 2015 — 2016
Cosmetology/Cosmetologist, General, NA
Alorica June 2015 - Present
Kaplan University March 2013 - March 2014
Starbucks March 2011 - July 2011
United States Air Force October 1997 - August 2004
Skills
Customer Service, Microsoft Word, Microsoft Excel, Public Speaking, PowerPoint, Microsoft Office, Customer Support, Call Centers, Forklift Operation, Warehousing, pick-up and delivery, Front Office, Dental Assisting
Education
Kaplan College-San Antonio-San Pedro 2013 — 2013
diploma, Dental Assisting/Assistant
University of Phoenix 2011 — 2012
did not recieve a degree, bachelors of science
FULL TIME STUDENT/ Stay at home mom June 2014 - Present
Discover Goodwill of Southern & Western Colorado (your Life, Your Way) April 2014 - December 2014
Xerox June 2013 - March 2014
Alorica February 2013 - May 2013
Wee Care Pediatrics November 2012 - January 2013
Skills
Customer Service, Troubleshooting, Microsoft Office, Microsoft Excel, Microsoft Word, Training
Education
CollegeAmerica 2014 — 2016
Associates in Medical Specialties, Medical/Clinical Assistant
Pima Medical Institute-Colorado Springs 2011 — 2012
Certificate of Completion, Medical/Clinical Assistant
Doherty High School 1999 — 2003
Diploma, General Studies
Gulf Coast Psychiatric Associate June 2015 - Present
Alorica April 2012 - December 2014
Beau Rivage May 2004 - November 2012
Skills
Customer Satisfaction, Accounting, Troubleshooting, Gaming Industry, Customer Service, Casino, Team Leadership, Retail, Sales Operations, Customer Experience
Education
Virginia College-Biloxi 2013 — 2015
Associate’s Degree, Medical/Clinical Assistant, 3.5
Alorica November 2014 - Present
Boyles Media November 2004 - Present
Boyles Creations June 2014 - Present
Author Darlene Santuzzi / Coming Out of Darkness June 2013 - Present
Pictures by Peggy June 2005 - Present
Heavenly Rain & Fire Ministries July 2012 - Present
The Hoyt institute of fine art June 2003 - July 2003
Skills
Photoshop, After Effects, Final Cut Pro, Video Editing, Video Production, Graphic Design, Motion Graphics, Premiere, Television, Video, Film, Photography, Post Production, Broadcast, Storyboarding, Maya, Computer Proficiency, Producing, Computer Animation, HD Video, Multimedia, Videography, Flash, Art Direction, Creative Direction, Dreamweaver, 3D Studio Max, Lighting, Flash Animation, Digital Video, Logo Design, Layout, Art, Camera Operating, Digital Media, Film Editing, Sound Design, Color Correction, Image Manipulation, Storytelling, Web Design, Digital Photography, 3D Modeling, WordPress, Dvd, Avid, Sound, Screenwriting, Final Cut Studio, Editing
Education
Academy of Art University 2006 — 2015
Bachelor's degree, Animation, Interactive Technology, Video Graphics and Special Effects
Art Institute of Pittsburgh 1998 — 2000
Associate of Arts (AA), Industrial and Product Design
Bartlett & West Engineers through Adecco December 2012 - January 2014
The Home Depot March 2011 - December 2012
Carver Learning Systems January 2011 - October 2011
Student Financial Aid Services August 2008 - April 2009
Alorica July 2007 - June 2008
Skills
Management, Microsoft Excel, Microsoft Office, Leadership, Training, Team Building, Negotiation, Budgets, Customer Service, Management Consulting, Teacher Training, MS Office, Advertising, Economics, Computer Hardware, Computers, ESRI Arc Map, Map reading, Parceling, Real Estate Valuations..., Title Searching, Collections & Credit
Education
Allen Community College 2009 — 2011
Associate of Science (A.S.), Computer Science / Network Information Technology
Salt Lake Community College 1997 — 1997
Snow College 1992 — 1993
Kearns High School 1989 — 1992
J.J.G. Events August 2013 - Present
J.J.G. Events August 2013 - Present
Alorica July 2013 - August 2013
US Army May 2010 - January 2013
Hendry County Sheriff’s Office May 2008 - April 2010
Seminole Tribe of Florida July 2007 - May 2008
Skills
Microsoft Office, Transportation, Typing, Office Administration, Computer Aided Dispatch, Truck Driving, Emergency Management, Planned Preventative..., Customer Service, Phone Etiquette, Internet Explorer, Security Clearance, Combat Lifesaver, Fast Learner, Military Training, Troubleshooting, Administration, Police, Military, Military Logistics, Supervisory Skills, Army, Military Experience, Military Operations, Operational Planning, Tactics, Training, Weapons
Education
Sunstate Academy 2014 — 2015
Licentiate degree, Cosmetology/Cosmetologist, General
Art Institute of Pittsburgh 2013 — 2014
Bachelor of Science (B.S.), Hotel, Motel, and Restaurant Management, 3.55 GPA
The CDL School, Inc. 2013 — 2013
Class A - Commercial Driver's License, Truck and Bus Driver/Commercial Vehicle Operator and Instructor
United States Army 2010 — 2010
Licentiate degree, Military Intelligence, General
Clewiston High School 2002 — 2006
High School Diploma, General Studies
BBVA Compass April 2015 - August 2015
Alorica February 2015 - April 2015
First Community Bank October 2012 - January 2015
PartyLite August 2012 - November 2012
Greater Philadelphia Health Action, Inc. 2009 - 2011
Skills
Customer Service, Team Building, Time Management, Leadership, Microsoft Word, Team Leadership, PowerPoint, Data Entry, Healthcare
Education
University of Phoenix 2015 — 2018
Bachelor of Business Administration (B.B.A.), Accounting and Finance
Southern Careers Institute-Corpus Christi 2003 — 2003
Certification, Medical/Clinical Assistant, 3.89
Alorica October 2013 - Present
Self-employed January 2013 - Present
McDonald's April 2011 - April 2012
Skills
Computer Repair, Computer Networking, Cisco Internetworking, Cisco Routing and..., Microsoft Windows, Computer Hardware, Computer Troubleshooting, Microsoft Office, Customer Service, Leadership, Telnet
Education
National Computer Science Academy 2014 — 2014
Pakistan Institute Of Computer Science 2014 — 2014
McFatter Technical Center 2013 — 2013
Network Support Services Certificate of Completion, Network Support Services
Tallahassee Community College 2010 — 2010
A.A., Criminal Justice
Marion County Community Technical and Adult Education Center 2007 — 2008
GED
Breslow Eye Care August 2014 - July 2015
Alliance Data December 2013 - September 2014
JPMorgan Chase May 2013 - September 2013
Comcast Cable February 2013 - March 2013
Alorica December 2012 - February 2013
VSP November 2011 - October 2012
Thirty-One Gifts March 2011 - November 2011
JPMorgan Chase October 2009 - March 2011
Safelite AutoGlass November 2007 - October 2009
Skills
Microsoft Office, Banking, Call Center, HCPCS, CPT, Clerical Skills, Customer Service, Team Leadership, Organizational..., Sales, Call Centers, Direct Sales, Customer Experience, Credit Cards, Salesforce.com, Time Management, Leadership, Training
Education
Heritage College-Columbus 2013 — 2014
Hospital and Health Services Management
Alia Healthcare Services 2010 — 2010
State Tested Nurse Aide, Paitent Care
Beechcroft High School 2004 — 2008
High School Diploma, General Studies
Alorica July 2015 - Present
SupplyOn AG December 2014 - June 2015
SupplyOn AG July 2010 - December 2014
Samhammer AG April 2004 - June 2010
Küblbeck GmbH & Co. KG August 2002 - September 2003
Aafes Car Care Ctr December 1999 - July 2002
K&S Automobile March 1999 - September 1999
Skills
Active Directory, Windows Server, Microsoft Office, Microsoft Excel, Microsoft Word, Forschung, PowerPoint, Vertrieb, Training
Education
Staatl. Berufsschule mit BFS Weiden i. d. Opf 1996 — 1999
Associate's degree, Mechanics and Repairers, General
The Home Depot January 2013 - Present
Alorica March 2011 - January 2013
Philips Arena November 2008 - December 2010
Skills
Sound, Audio Post Production, Sound Design, Audio Engineering, Final Cut Pro, Recording, Music
Education
American InterContinental University 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Art Institute of Atlanta 2006 — 2009
Bachelors, Audio Production
Alorica December 2005 - Present
Shilo's Restaurant (Hilti cafeteria) May 2003 - December 2005
Hope testing Clinic November 2002 - April 2003
California Overnight May 2002 - November 2002
Assistant Manager Clothes Line Store August 1998 - June 1999
Skills
Training, Call Centers, Training Delivery, Workforce Management, Performance Management, Employee Engagement, Soft Skills, Coaching, Employee Training, Vendor Management, Team Management, Customer Experience
Education
Universidad Juárez del Estado de Durango 1999 — 2000
Pre-Medicine/Pre-Medical Studies
CETis #59 1996 — 1999
High School, Chemical Biology, 9.2
The Utah CFP April 2008 - Present
Fox Force June 2009 - April 2010
Alorica 2008 - 2009
Sprint Nextel June 2005 - April 2007
2020 Companies February 2005 - May 2006
Skills
Legal Research, Security, Teaching, Strategic Planning, Training, Sales, Team Building, Policy, Negotiation, Customer Service, Advertising, Coaching, Public Speaking, Management, Public Relations, Leadership, Sales Management, Entrepreneurship, New Business Development, Leadership Development, Analysis, Small Business, Social Networking, Team Leadership, Program Management, Marketing Strategy
Education
Fox Force Academy 2010 — 2010
Licensing, Legal Studies, General
Everest College-West Valley City 2008 — 2009
Certification, NISS
Western Wyoming Community College 2007 — 2007
Certification, CDL
South Pointe High School 2002 — 2005
high school, Diploma
HealthPort Technologies May 2014 - Present
State Farm April 2014 - May 2014
Alorica December 2013 - 2014
Liberty Mutual Insurance May 2012 - September 2013
Liberty Mutual Insurance 2012 - 2013
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Property & Casualty..., Licensed Property &..., Customer Service, Typing, Customer Oriented, Casualty, Liability, Commercial Insurance, Telephone Skills, Casualty Insurance, Commercial Lines, Call Centers, General Insurance, Insurance, Sales, Employee Benefits, Health Insurance, Team Building, Underwriting, Leadership, Life Insurance, PowerPoint, Account Management, Customer Retention, Training
Education
SABIS 1995 — 2008
High School Diploma, General Studies
SABIS 1995 — 2008
High school diploma
Everest Institute-Norcross
Associate's degree, Medical Insurance Specialist/Medical Biller
Nova Southeastern University November 2014 - Present
Alorica February 2014 - November 2014
Cory 1st Choice Home Delivery March 2012 - February 2014
VODAFONE Italy January 2008 - 2012
VODAFONE Global September 2001 - January 2008
VODAFONE Group September 1999 - September 2001
Skills
Business Intelligence, SDLC, Project Management, Unix, Microsoft SQL Server, Telecommunications, ITIL, SQL and T-SQL, Strategic Technology..., SSIS/SSAS/SSRS, ETL,..., Visio, People Management, Ms-Dynamics CRM 4.0 and..., Crystal Reports /..., Analysis, CRM, Databases, MS Project, Management, Oracle, SQL, SharePoint, Data Warehousing, Leadership, Information Technology, Training
Education
Nova Southeastern University 2013 — 2013
Graduate Certificate In Business Intelligence / Analytics
Nova Southeastern University 2011 — 2011
Master of Science (M.S.), IT Management / MIS
Università degli Studi di Milano-Bicocca 2001 — 2003
Bachelor’s degrees, Statistical and Economic Sciences
Università degli Studi di Napoli 'Parthenope' 1993 — 1997
Bachelor’s degrees, Statistics and Computer Science for Business Administration
Istituto Tecnico Industriale "F. Giordani" - Caserta 1991 — 1991
Computer Science
eHealth Inc August 2015 - Present
Netflix March 2015 - May 2015
Alorica September 2014 - February 2015
Teleperformance, USA October 2013 - September 2014
Skills
Microsoft Office, Sales, Customer Service, Troubleshooting, Technical Support, Customer Satisfaction
Education
Broadview Entertainment Arts University 2014 — 2017
Bachelor's Degree, Visual Arts
Rockdale County High School 2005 — 2009
High School, 3.0
Liveops Inc March 2015 - Present
Farmers Insurance March 2014 - February 2015
Dial America Marketing April 2013 - March 2014
Alorica October 2012 - December 2012
New Mission Home Care October 2011 - March 2012
Skills
Licensed Property &..., Life & Health Insurance..., Insurance, Cashiering, Data Entry, Customer Service, Cash Management, Receptionist Duties, Telephone Skills, Clerical Skills, Cash Register, Internet Explorer, 10 Key, Filing, Call Centers
Education
Kaplan University 2014 — 2017
Bachelor of Technology (BTech), Information Technology
Kaplan College-El Paso 2010 — 2011
Diploma, Medical Office Assistant/Specialist
Socorro High School
Mobile Area Education Foundation May 2014 - Present
ONE Consulting February 2014 - Present
Alorica January 2011 - February 2014
Ryla Teleservices January 2010 - January 2011
Jenkins Group Consulting, LLC June 2008 - January 2010
Aflac June 2008 - December 2009
Vinson & Elkins August 2007 - April 2008
Van Ness Feldman, P.C. September 2006 - 2007
DFI International, Inc. January 2003 - February 2006
Darryl Green Foundation 2002 - 2003
Skills
SPHR, Change Management, Strategic Planning, Performance Management, Employee Relations, Employee Training, Recruiting, Talent Management, Budgets, Applicant Tracking..., Employee Benefits, Human Resources, HRIS, HR Consulting, Career Development, Leadership, Training, Organizational..., Deferred Compensation, Coaching, Onboarding, New Hire Orientations, Call Centers, Interviews, Personnel Management, Payroll, Leadership Development, Management, Temporary Placement, Benefits Administration, Workforce Planning, Program Management, Talent Acquisition, Policy, Employee Engagement, Succession Planning, College Recruiting, Technical Recruiting
Education
Evangelical Theological Seminary 1999 — 2002
Master's degree, Divinity/Ministry
Spring Hill College 1995 — 1999
B.A., Political Science & English
Davidson HS
Alorica February 2010 - September 2011
Skills
IP, GSM, Telecommunications, Wireless, 3G, UMTS, VoIP, SDH, CDMA, LTE, Ethernet, Transmission, Telephony, 2G, Fiber Optics, Broadband, SS7, Computer Network..., T1
Education
Brown Mackie College-Greenville
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
ICDC College 2012 — 2013
Diploma, Health/Health Care Administration/Management
Greenville Technical College 1998 — 2006
Associate of Arts and Sciences (A.A.S.), Human Services, General
Propertybase - The Real Estate Desktopᵀᴹ July 2014 - Present
GTM Sportswear December 2012 - June 2014
GTM Sportswear December 2012 - June 2014
GTM Sportswear August 2011 - June 2014
GTM Sportswear August 2011 - June 2014
GTM Sportswear April 2008 - August 2011
Alltel February 2007 - February 2008
Alorica May 2006 - February 2007
Skills
Computer Hardware, Project Planning, Troubleshooting, Customer Service, Windows, HTML, Access, Microsoft Office, PowerPoint, Account Management, Microsoft Word, Pc Software, Problem Solving, Outlook, Team Building, Active Directory, Technical Support, Social Media, Documentation, Desktop Support, Salesforce.com..., Administration, Word, Excel, MySQL, XP, Software, Microsoft Excel, Planning, Writing, Operating Systems, Salesforce Administrator, Software Development, Software Documentation, Software Project..., Software Quality..., CRM, Customer Management
Education
North Central Kansas Technical College 2004 — 2006
Degree; A.S, Advanced Computer and Information Technology
Clifton-Clyde High School 2000 — 2004
High School Diploma
Securitas Security Services USA, Inc. August 2012 - February 2013
Alorica October 2011 - December 2011
Calera Manor Nursing Home July 2009 - October 2009
Choctaw Casinos of Oklahoma August 2008 - December 2008
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft Publisher, 10-Key, Multi-line Phone, Organization, Office Administration, Medical Terminology, Medical Office, Accounts Receivable, Accounts Payable, Outlook, PowerPoint, 10 Key
Education
Kiamichi Technology Center-Durant 2013 — 2015
Advanced Adminitstative Assistant/Medical Office Assistant, 4.0
Leadership Development/Technical 2012 - Present
Alorica 2009 - 2012
Alorica 2009 - 2012
Choice Leadership 2007 - 2009
City of Atlanta 1996 - 2000
Skills
Staff Development, Employee Training, Leadership, Recruiting, Strategic Planning, HR Policies, Presentation Design, Workforce Planning, Presentation Development, Computer Software..., Project Management, Human Resources, Professional Trainer, Performance Management, Talent Management, Management, Onboarding, Leadership Development, Organizational..., Training, Personnel Management, Talent Acquisition, Interviews, Job Coaching, Employee Relations, Coaching, Resume Writing, Team Building, Employee Benefits, Change Management, Employer Branding, Instructional Design, Deferred Compensation, Applicant Tracking..., Technical Recruiting, Training Delivery, Recruitment Advertising, Sourcing, HRIS, Vendor Management
Education
Albany State University 1973 — 1977
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Devereux September 2015 - Present
Devereux October 2014 - September 2015
Aquatics Management Inc May 2014 - September 2014
Alorica February 2014 - May 2014
YMCA October 2013 - January 2014
City of Albany May 2010 - July 2013
Committee to Re-Elect Anita Williams Brown May 2012 - August 2012
Skills
Microsoft Office, Customer Service, PowerPoint, Research, Social Media, Photoshop, HTML, Event Planning, Social Networking, Facebook, Data Analysis, Public Speaking, Critical Thinking, Microsoft Excel, International Relations, Cpr Certified, Higher Education, AED, Fundraising, Community Outreach, Teamwork, Microsoft Word, Data Entry, Lifeguarding, Telephone Skills, Conflict Resolution
Education
Albany State University 2009 — 2013
Bachelor of Arts (B.A.), Political Science and Government
Kennesaw State University
Master of Science (M.S.), Conflict Management
Corporate Commercial Sweeper March 2014 - Present
Lockwise Roadside Assistance 2010 - Present
Sandy Springs Ford 2013 - March 2014
Alorica 2012 - 2012
Pep Boys 2009 - 2012
Express Oil Change 2006 - 2012
Skills
Automotive Repair, Microsoft Office, Technology, Public Speaking, Customer Service..., Customer Support, Customer Experience
Education
American InterContinental University 2013 — 2016
Bachelor's Degree, Criminal Justice
Convergys October 2013 - January 2014
Alorica August 2013 - October 2013
Albany State University August 2009 - May 2013
Federal Law Enforcement Training Center Accounting Department May 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, HTML, SQL, PowerPoint, Microsoft Word, Windows, Customer Service, Access, Teamwork, Photoshop, Data Analysis, Research, Team Leadership, MySQL, Programming
Education
Albany State University 2009 — 2013
Bachelor of Science (BS), Business Information Systems
Benevis January 2015 - Present
Benevis January 2015 - Present
Keep It Natural Hair Studios November 2014 - January 2015
SALON ELEGANCE HAIR STUDIO November 2013 - June 2014
RaceTrac Petroleum June 2012 - March 2013
Alorica October 2011 - March 2012
Skills
Microsoft Office, Customer Service, Microsoft Word, PowerPoint, POS, Inventory Control, Retail, Microsoft Excel, Management, Accounts Payable, Avaya, Cisco Technologies, Citrix XenApp, Vantage-One, Outlook Express, Sales, Customer Satisfaction, Inventory Management, Time Management, Data Entry
Education
Empire Beauty School-Kennesaw 2013 — 2014
Cosmetology/Cosmetologist, General
Everest Institute-Marietta 2011 — 2011
Certificate, Medical Assisting
Alorica November 2013 - Present
Miranda Hahn March 2006 - Present
Versus Technology March 2012 - November 2013
Versus Technology April 2007 - March 2012
MACTEC December 2003 - April 2007
Bohning Company, Ltd. January 2004 - May 2006
City of Cadillac June 2000 - December 2003
Skills
Writing, Copywriting, Proposals, RFI, Research, Proposal Writing, RTLS, Healthcare, Technical Writing, Marketing, Press Releases, Information Technology, Social Media, Strategic Planning, Advertising, Sales, Case Studies, Customer Service, Automation, RFP, CRM, Business Development, Newsletters, Content Development, Editing, Fundraising, Public Speaking, Training
Education
Alma College 2000 — 2003
B.A., English, Spanish, (dual major)
AHA International 2002 — 2002
Spanish
La Academia Latinoamericana de Español 2001 — 2001
Spanish
Wittenberg University 1999 — 2000
English & Spanish
Comcast August 2014 - Present
Alorica April 2013 - August 2014
Skills
Customer Service, Call Centers, Customer Satisfaction, Microsoft Excel, Microsoft Word, Sales, Process Improvement
Education
Pima Medical Institute-Colorado Springs 2011 — 2012
Certified Veterinarian Assistant, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
EY May 2015 - Present
EY September 2013 - May 2015
eVerifile January 2013 - July 2013
RedPrairie September 2011 - January 2013
Alorica April 2009 - September 2011
Xerox Global Services December 2008 - February 2009
Skills
Vendor Management, Business Intelligence, Requirements Analysis, Business Analysis, SDLC, Process Improvement, Application Support, Agile Project Management, Access, Requirements Gathering, Integration, Testing, Enterprise Software, Scrum, Project Management, Cross-functional Team..., Agile Methodologies, Business Process, Management, Visio, Software Documentation, Software Project...
Education
Nagarjuna University 1994 — 1996
MBA, Human Resources Management
Cultura Technologies July 2015 - Present
Associated Staffing, Inc., dba ASI May 2011 - June 2015
Alorica October 2010 - April 2011
Wesley College September 2006 - December 2009
Skills
Recruiting, Human Resources, Talent Acquisition, Interviews, Temporary Placement, Onboarding, Customer Service, Applicant Tracking..., Sourcing, Microsoft Office, Hiring, Technical Recruiting, Social Networking, Employee Relations, Leadership, Leadership Development, Teamwork, Microsoft Excel, Outlook, Cold Calling, Sales, Performance Management, Personnel Management, HR Policies, Staffing Services, Networking, Qualifying Candidates, Candidate Generation, Job Descriptions, Boolean Searching, CRM, Job Fairs, Telephone Interviewing, FMLA, Multi Tasking, Workday
Education
American Intercontinental University 2012 — 2014
Master of Business Administration (M.B.A.), Human Resources Management and Services
Wesley College 2005 — 2009
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Alorica September 2008 - Present
Gateway computer March 2006 - September 2008
Trigem (Trigem Texas) February 2000 - June 2005
Skills
Product Management, Product Lifecycle..., Engineering, Testing, Cross-functional Team..., Six Sigma
Education
Ajou University 1993 — 2000
BS, Mechanical Engineering
Alorica July 2014 - March 2015
Gate Gourmet March 2011 - April 2014
Manheim (Cox Enterprises) July 2007 - January 2010
Worldspan September 2006 - July 2007
Latin America January 2001 - August 2006
Sabre May 1995 - December 2000
Skills
Benefits Administration, Employee Relations, Human Resources, Recruiting, Customer Service, Performance Management, Workforce Planning, Personnel Management, Teamwork, Management, PeopleSoft, New Hire Orientations, Employee Benefits, Payroll, Sourcing, Onboarding
Education
American InterContinental University 2009 — 2010
Master of Business Administration (MBA), Human Resources Management
Universidad Nueva Esparta
Bachelor, Business Administration
Yosemite Technologies April 2007 - November 2008
Alorica August 2005 - April 2007
Inter-Con Security Systems, Inc. November 2000 - July 2005
Skills
Disaster Recovery, Troubleshooting, Security, Network Security, Integration, Team Leadership, Program Management, Active Directory, Firewalls, Virtualization, Windows, TCP/IP, Project Management, System Administration, Technical Support, Software Documentation, Windows Server, Windows 7, Network Administration, Business Continuity
Education
American InterContinental University 2004 — 2005
Bachelor of Science, Information Technology in Computer Systems
PeopleScout 2013 - Present
Alorica April 2004 - September 2013
Allstate 2002 - 2004
Cingular 2001 - 2002
Skills
Customer Service, Microsoft Office, Microsoft Excel, Strategic Planning, Team Building, Employee Relations, Microsoft Word, PowerPoint, Performance Management, Project Management, Coaching, Recruiting, Process Improvement, Training, Call Centers, Talent Acquisition, Onboarding, Leadership, Customer Satisfaction, Employee Benefits, Human Resources, Workforce Management, Organizational..., Hiring, Applicant Tracking..., Interviews, Management, Employee Engagement, Workforce Planning, Talent Management, Vendor Management, Technical Recruiting, College Recruiting, Benefits Administration, Sourcing, HRIS, BPO, Internet Recruiting, Staffing Services
Education
American InterContinental University 2004 — 2006
BA, Network Administration
Villanova University 2004 — 2005
Certification, Human Resources
University of Alabama at Birmingham 2001 — 2004
Psychology
Alorica April 2014 - Present
KPIT May 2006 - June 2013
FWL Technologies now KEWILL September 2004 - May 2006
Skills
Oracle E-Business Suite, Oracle PL/SQL..., Oracle Forms, Oracle Reports, XML Publisher, Oracle Applications..., Oracle Workflow, Oracle Applications, Oracle Developer 2000, Oracle, Requirements Analysis
Education
Dr. D.Y. Patil Pratishthan's Padmashree Dr. D.Y.Patil Institute Of Engineering and Technology 2000 — 2004
Bachelor of Engineering (B.E.), Computer Science
Vivekanand College 1998 — 2000
HSC, Science
New Model English School, Kolhapur 1996 — 1998
SSC
University of Bridgeport October 2012 - December 2014
Formula Street January 2012 - July 2014
Southwest Wholesale Nursery January 2012 - January 2013
GTM Sportswear January 2011 - January 2012
MetroWest Medical Center January 2009 - December 2010
Alorica January 2009 - December 2009
Incentium January 2008 - January 2009
Compañía Boliviana de Energía Eléctrica S.A. January 2002 - December 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Time Management, Office Management, Administrative..., Event Planning, Purchasing, Website Development, Social Media
Education
Universidad Tecnológica Privada De Santa Cruz 2002 — 2007
Bachelor of Laws (LL.B.), Law
Universidad Tecnológica Privada De Santa Cruz 2001 — 2003
Secretarial Sciences, Business Administration and Management, General
CBA 1998 — 2003
Bilingual Profficiency Interpretor , English Language and Literature, General
ITU Private Institute 2000 — 2002
Certificate, Executive Assistant/Executive Secretary
Alorica May 2014 - Present
Uhaul July 2012 - May 2014
Academy Sports and Leisure November 2010 - May 2014
Davaco Inc. March 2012 - April 2012
Senior Star Living November 2009 - January 2010
Magnum Construction, Inc. July 2008 - September 2008
Oklahoma Disaster Restoration July 2004 - July 2008
Skills
Customer Service, Networking, Windows, Customer Satisfaction, Microsoft Office, Access, Inventory Management, Project Management, Outlook, HTML, Retail, Team Leadership, Vendor Management, Sales, Microsoft Excel, Software Installation, Training, XP, Mac, Management, Technical Support, Merchandising, Teamwork, Time Management, Call Centers, Budgets, Microsoft Word, Troubleshooting, PowerPoint, Visual Merchandising, Social Networking, Data Entry, Software Documentation, System Administration, Facebook, Retail Sales, Cashiering, Social Media, Store Management, Loss Prevention
Education
ITT Technical Institute-Tulsa 2007 — 2009
Associate of Science (A.S.), Computer Systems Networking and Telecommunications, 3.6
Tulsa Technology Center-Peoria Campus 2006 — 2007
Network and System Administration/Administrator, 3.4
Tulsa Technology Center-Lemley Campus 2004 — 2006
Photography, 3.5
Alorica March 2015 - Present
Tupperware July 2013 - Present
Skills
Customer Service, Microsoft Word
Education
Ivy Tech Community College 2013 — 2014
None, General Education
American River College 1998 — 2004
none, General/everything that interested me
Visions In Education Charter Home School 1999 — 2001
High School Diploma, General Education
El Dorado Seventh-Day Adventist School 1997 — 1998
nope/transferred, General high school stuff
Orangevale Seventh-Day Adventist Elementary School 1989 — 1997
Elementary Diploma, Elementary school stuff
Hope Academy August 2012 - Present
Alorica May 2011 - August 2012
University of Phoenix August 2010 - March 2011
TNG Marketing June 2010 - August 2010
Ace Hardware February 2009 - June 2010
GameStop May 2005 - August 2008
Skills
Advertising, Social Media, Account Management, Online Advertising, Social Media Marketing, Marketing Strategy, Marketing Communications, Digital Marketing, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Adobe Fireworks, Photoshop, Flash, HTML, CSS, FileMaker, Illustrator, Dreamweaver, QuarkXPress, Management, Customer Satisfaction, Sales, Web Design, Retail
Education
University of Phoenix 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General
American InterContinental University-South Florida 2001 — 2003
Bachelor of Science (BS), Information Technology
Vijilan Security, LLC September 2014 - Present
Alorica August 2014 - September 2014
Florida Power & Light January 2013 - August 2014
The Deauville Beach Resort September 2011 - January 2013
CompuCom September 2012 - November 2012
Staples June 2011 - September 2011
American Apparel December 2008 - February 2010
Skills
Information Security, Security+, A+ Certified IT..., CompTIA Network+..., Debian, Snort, Experience with..., Python, Linux Desktop, Microsoft Office, Ubuntu, FreeBSD, Wireless Networking, Network Administration, Active Directory, Windows 7, Computer Maintenance, Laptops, Computer Repair, Wireshark, Dell Computers, Help Desk Support, DHCP, Workstations, Group Policy, Troubleshooting, Servers, Technical Support, Server Administration, Windows XP, VPN, Remote Desktop, DNS, Computer Security, Antivirus, Routers, Storage, BMC Remedy, Windows Server, Wireless Security, TCP/IP, Switches, IDS, Checkpoint Security, Sourcefire, Ironport
Education
Atlantis University 2008 — 2009
A+ Certification, A+, N+ Certification Course
FastTrain of Pembroke Pines 2009 — 2010
Microsoft Certified Server Engineer 2008 Course
Atlantis University 2008 — 2009
CompTIA A+ and Network+ Certification Course
Atlantis University
Network+ Certification
Atlantis University
Security+ Certification
Boys & Girls Clubs of Fresno County January 2008 - Present
Acoustic Highway October 2005 - Present
CBC Innovis October 2006 - August 2007
Alorica July 2003 - August 2006
Skills
Volunteer Management, Non-profits, Fundraising, Community Outreach, Event Planning, Program Development, Volunteer Training, Social Media, Volunteer Recruiting, Research, Community Organizing, Management, Community Development, Customer Service, Nonprofits, Microsoft Office, Facebook, Microsoft Excel
Education
MCed Career College 2002 — 2003
Computer Operator, Certifications A+ and Network +
CSU Fresno 1985 — 1989
Senior/no degree, Interior Design/Photography
California State University, Fresno 1985 — 1989
Interior Design
Alorica May 2014 - Present
Precision Response Corporation August 2005 - Present
Skills
Vendor Management, Process Improvement, Outsourcing, BPO, Business Process..., Call Centers, Customer Experience, PMP, Service Delivery, CRM, Offshoring, Project Delivery, Workforce Management, Contact Centers, Program Management
Education
Duquesne University 2003 — 2005
MA, Liberal Arts and Sciences/Liberal Studies
Allegheny College 1998 — 2002
BA, Philosophy
ResCare January 2011 - June 2014
Alorica September 2009 - January 2010
Skills
Customer Service, Microsoft Office, Sales, Leadership, Strategic Planning, Microsoft Excel, New Business Development
Education
Harrison College-Terre Haute 2012 — 2014
Associate of Applied Science, Medical Assisting
Alorica July 2012 - August 2014
Body Fitness 45 January 2008 - July 2012
Skills
Microsoft Office, Customer Service, Public Speaking, Microsoft Excel, Microsoft Word, Research, PowerPoint, Teaching, Social Media, Event Planning, Leadership, Management, Editing, English, Nonprofits, Training, Community Outreach, Outlook, Teamwork, Strategic Planning
Education
College of Continuing and Professional Education at KSU 2015 — 2015
Business, Management, Marketing, and Related Support Services
Chattahoochee Technical College 2010 — 2010
Certification, Microsoft Office For Professionals
Chattahoochee Technical College 2009 — 2010
Certification, Quick Books
Alorica August 2010 - June 2014
Alorica August 2010 - June 2014
Hope Center October 2008 - December 2010
Skills
Customer Service, Microsoft Excel, Management, Call Centers, Customer Satisfaction, Sales, Troubleshooting, Process Improvement, Microsoft Word, Team Leadership, Leadership, Training, PowerPoint, Team Building, Account Management
Education
University of Phoenix 2014 — 2016
Bachelor of Arts (B.A.), Elementary Education and Teaching
City College-Miami 2010 — 2013
Associate of Arts and Sciences (AAS), Paralegal/Legal Assisting
Department of Juvenile Justice August 2013 - Present
New Breed Logistics April 2012 - July 2013
Alorica January 2011 - March 2012
Cardinal Health February 2006 - March 2009
U.S. Marine Corps September 2001 - September 2005
Skills
Written Correspondence, General Office Skills, Customer Service, Job Scheduling, Microsoft Office, Military Experience, Clerical Skills
Education
Strayer University 2013 — 2014
Bachelor of Business Administration (B.B.A.), Marketing, 3.2
American Intercontinental University 2007 — 2009
Associate of Arts (AA), Information Technology, 3.0
U.S, Marine Corps 2002 — 2002
N/A, Human Resources Management/Personnel Administration, General
Alorica December 2014 - Present
Kings Canyon Unified Schl Dist October 2014 - Present
Walmart July 2013 - July 2014
California Army National Guard November 2007 - September 2013
Centerpoint Athletic Club August 2006 - December 2008
Skills
Microsoft Excel, Microsoft Word, Customer Service, Outlook, Time Management
Education
Reedley College 2011 — 2014
Bryan College-Los Angeles 2009 — 2010
Court Reporting/Court Reporter
PSG Global Solutions February 2012 - Present
Teleperformance October 2007 - July 2011
Alorica April 2007 - October 2007
Skills
Full-cycle Recruiting, Talent Acquisition, Technical Recruiting, Performance Management, Applicant Tracking..., Hiring, Sourcing, Executive Search, Interviewing, Employee Relations, Salary Negotiation, Recruitment/Retention, Employee Engagement, Talent Management, Employer Branding, Coaching, HR Consulting, Mentoring, Team Building, Talent Development, Team Leadership, Metrics
Education
AMA University 2002 — 2004
Master of Computer Applications (M.C.A.), Information Technology
Target June 2015 - Present
Universal Services of America May 2015 - Present
ATC Income Tax December 2013 - Present
Amazon October 2014 - January 2015
Walmart September 2013 - November 2014
Alorica March 2013 - September 2013
Instant Tax Service December 2012 - March 2013
City Gear July 2010 - November 2012
Montgomery County Revenue Commission Office March 2011 - July 2011
Office Depot July 2010 - December 2010
Skills
Prepared budget..., Calculated tax..., Developed client..., Proficient in software..., Trained in extensive..., Reported consistently..., Attended class regularly, Production and..., Computer skills, Dependability and work..., Leadership, Auditing, Advertising, Management, Accounting, Customer Service, Data Entry, Time Management, Merchandising, Tax, Sales, Microsoft Word
Education
Walden University 2014 — 2016
Master’s Degree, Accounting, 3.8
Alabama State University 2008 — 2012
Bachelor’s Degree, Accounting, 3.4
Alorica July 2013 - Present
Alorica December 2012 - June 2013
Ryla/ Alorica June 2010 - November 2012
Skills
Customer Service, Call Centers, Technical Support, Troubleshooting, Active Directory, Vendor Management, Windows XP, Windows 7, Workforce Management, Computer Hardware, Process Improvement, Help Desk Support, Servers, Customer Satisfaction, Software Documentation, Visio, Outsourcing, BPO, Training, Sales, Management, Team Leadership, Customer Experience, Contact Centers
Education
Southern Polytechnic State University 2013 — 2015
Master of Science, Information Technology
Albany State University 2004 — 2009
Bachelor of Science (BS), Business Information Systems
Indymac Bank January 2001 - Present
Alorica 2009 - 2012
Indymac Bank January 2001 - November 2008
Skills
Loans, Credit, Banking, Customer Satisfaction, Customer Service, Leadership, Loan Origination, Team Building
Education
Alabama State University 1979 — 1983
Journalism
Alorica August 2011 - Present
US Navy April 2007 - April 2010
Naples, Italy April 1995 - April 1999
Skills
Dental Technology
Education
American InterContinental University 2005 — 2007
Bachelor of Business Administration (BBA), Health Services Administration, A
Hoffman Estates, IL 2005 — 2007
Bachelor of Business Administration (B.B.A.), Health Services Administration
Marina Inn Conference Center 2012 - 2012
Alorica March 2007 - March 2008
RGIS May 2006 - February 2007
Skills
Customer Service, Janitorial, Sales, Inventory Accuracy, Inventory, Housekeeping, Technical Support, Computer Repair, Software Solutions, Hardware Installation, Retail
Education
Little Priest Tribal College 2012 — 2012
GED
Alorica August 2015 - Present
Central Fish Co March 2014 - Present
Gordos Roadhouse 2009 - 2012
Skills
vitals, injections,..., Customer Service, Cash Register, Cashiering, Microsoft Word, Teamwork, Telephone Skills, Microsoft Excel, Catering, Public Speaking
Education
Kaplan College-Fresno 2012 — 2013
certificate/diploma, Allied Health and Medical Assisting Services
Clovis High School 2005 — 2009
High school diploma, General Studies
Alorica January 2010 - November 2010
Best Buy Insurance September 2009 - December 2009
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Publisher, Medisoft, OPTUM, Medcin, Internet Explorer
Education
Kaplan College-El Paso 2012 — 2013
Diploma, Medical Office Assistant/Specialist
Alorica May 2014 - Present
Education
Everest Institute-Norcross 2010 — 2011
Alorica May 2012 - Present
Tyson Foods July 2009 - February 2013
Orascom Construction Industries (OCI) January 2006 - March 2007
Skills
Microsoft Office, Quality Assurance, Troubleshooting, Windows, Microsoft Project, Process Improvement, Team Leadership, Six Sigma, Access, Testing, Analysis, Project Management, Project Planning, SAP, Microsoft Excel
Education
October 6 University
Bachelor of Engineering (B.Eng.), Computer Engineering
Staffworks Group June 2013 - Present
Alorica 2011 - 2012
Sitel 2009 - 2011
Skills
Recruiting, Interviews, Internet Recruiting, Student Recruiting, Hiring Practices, Hiring Employees, Hiring, CMAA, Medical Records
Education
Fayetteville State University
Performance Training
Alorica January 2014 - Present
Talenti February 2013 - October 2013
National Credit Consultant April 2010 - January 2012
Education
Roffler Moler Hairstyling College 2010 — 2011
Opelika High School 1986 — 1990
Back Home Senior Care March 2013 - January 2014
Alorica March 2012 - August 2012
Education
University of California, Santa Cruz 2003 — 2011
Bachelor of Arts (BA), Business Management Economics
Milan Institute-Clovis 2008 — 2010
Certificate of Completion, Cosmetology
US Army October 2011 - Present
Alorica June 2010 - September 2011
Lynx Global Corp September 2009 - December 2010
Equiflor Corporation January 2008 - March 2009
BBVA Banco Ganadero January 1994 - November 2000
Skills
Windows, Customer Service, Financial Skills, Management, Quality Focus, Problem Analysis, Problem Solving, Multi Tasking, Logistic Support, Process Improvement
Education
American Public University System 2013 — 2015
Associate's degree, Business Administration and Management, General
Fundación Universitaria San Martín 2000 — 2000
Medicine
Med-cure June 2014 - Present
Alorica July 2007 - June 2014
Skills
Technical Support, Customer Service, Call Centers
Education
Howard University 1978 — 1982
Residency, Urology Residency Program
Howard University 1977 — 1978
Internship, Flexible Surgery Internship
Howard University College of Medicine 1973 — 1977
Doctor of Medicine (M.D.)
Amherst College 1969 — 1973
Bachelor's Degree, Independent Scholar Religion and Philosophy, Rite
Alorica September 2014 - Present
FAMILY DENTIST 2013 - 2014
Dr. Anahi Santana January 2011 - September 2013
Skills
Microsoft Office, Customer Service, Microsoft Excel, Training, Public Speaking
Education
New Professions Technical Institute 2011 — 2012
Medical/Clinical Assistant
Miami Jackson Senior High 2002 — 2005
high school diploma
Clovis Adult Education October 2013 - Present
Alorica April 2012 - September 2013
California Fresno Oil Circle K/76 November 2009 - February 2011
Skills
Proficient Typing Skills, 10 Key, Filing, Business Letters, Microsoft Office, Accounting, QuickBooks, Payroll
Education
Clovis Adult Education 2013 — 2014
Administrative Support Certification, Administrative Support Program
Fresno City College 2000 — 2001
Undeclared
Valeo Behavioral Health Care 2009 - 2014
Alorica June 2007 - March 2008
Skills
Adult CPR, Frist Aid, Microsoft Word, PowerPoint
Education
Bryan College-Topeka 2004 — 2005
Medical/Health Management and Clinical Assistant/Specialist
Direct Outbound Services LLC September 2012 - Present
Alorica February 2008 - May 2012
Skills
Customer Service
Education
Anderson University (SC) 2010 — 2014
Bachelor of Arts (B.A.), Marketing/Marketing Management, General
Greenville Technical College 2007 — 2007
Real Estate
Full Time Student at ITT Technical Institute February 2015 - Present
Alorica August 2013 - January 2015
City of Glenpool May 2012 - August 2013
Kum & Go March 2012 - April 2012
Skills
Computer Network..., Microsoft Office, Linux, Electrical Engineering, Customer Service, Troubleshooting, Technical Support, Team Leadership, Customer Satisfaction, Windows, Microsoft Excel, Call Centers, Windows 7, Vendor Management
Education
ITT Technical Institute-Tulsa 2013 — 2014
Associate of Arts (AA), Electrical, Electronic and Communications Engineering Technology/Technician
Tulsa Technology Center-Peoria Campus 2002 — 2004
Certification, Network Technology
Anamarc College September 2013 - April 2014
Alorica January 2013 - September 2013
Got Wax September 2010 - November 2011
Skills
Cross-cultural..., Medical Terminology, Medical Education, Healthcare, Health Insurance
Education
Arizona College of Allied Health 2014 — 2015
Medical/Clinical Assistant
Anamarc College-El Paso 2013 — 2014
Nursing Assistant/Aide and Patient Care Assistant/Aide
Alorica February 2014 - Present
ipaysetters June 2012 - February 2014
Skills
Typing, Customer Service, Phlebotomy, Operating Systems
Education
northside high school 2000 — 2021
GED
Indian Capital Technology Center-Sallisaw 2009 — 2009
certificate in phlebotomy
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas April 2011 - Present
Alorica October 2010 - April 2011
Adecco Staffing, USA July 2009 - September 2010
Skills
Typing, Microsoft Office, Data Entry, Call Centers, Collections, Technical Support
Education
Brown Mackie College-Tulsa 2014 — 2016
Associate's Degree, Health/Health Care Administration/Management, 3.5
Alorica
Skills
Customer Service, Customer Satisfaction, Microsoft Excel, Microsoft Word, Microsoft Office
Education
Walden University 2015 — 2015
Communication, General
Kennesaw State University 2013 — 2014
Communication, General
Albany State University 2011 — 2013
Mass Communication/Media Studies