Alorica Company
Industry: Company
DescriptionHeadquarters: Irvine, California, United States CEO: Andy Lee (1999–) Founded: 1999 Subsidiaries: Precision Response Corporation,
Alorica List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Alorica. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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2,179 Alorica employees in database. Find out everything there's to know about Alorica employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Alorica Employees
Employee
Years
Job
Industry
James Crump James Crump's Alorica Experience June 2010 - April 2012
Job Business Takeon Project Manager at CPA Global
Industry Legal Services
Experience
CPA Global August 2012 - Present
Alorica June 2010 - April 2012
Alorica June 2010 - April 2012
Citi August 2008 - August 2009
Skills
Public Speaking, Coaching, Workshop Facilitation, Management, Leadership, Team Building, Organizational..., Training, Customer Service, Call Centers, Leadership Development, Employee Training, Employee Relations, Human Resources, Microsoft Office, Analysis, Event Management, Strategic Planning, Social Networking, Microsoft Excel, Microsoft Word, Project Management, Social Media, Program Management, Team Leadership, Salesforce.com, Sales, Marketing
Education
Northern Virginia Community College
Business Administration and Management, General
Norfolk State University
CPA Global August 2012 - Present
Alorica June 2010 - April 2012
Alorica June 2010 - April 2012
Citi August 2008 - August 2009
Skills
Public Speaking, Coaching, Workshop Facilitation, Management, Leadership, Team Building, Organizational..., Training, Customer Service, Call Centers, Leadership Development, Employee Training, Employee Relations, Human Resources, Microsoft Office, Analysis, Event Management, Strategic Planning, Social Networking, Microsoft Excel, Microsoft Word, Project Management, Social Media, Program Management, Team Leadership, Salesforce.com, Sales, Marketing
Education
Northern Virginia Community College
Business Administration and Management, General
Norfolk State University
Jason Pawlowski's Alorica Experience May 2011 - September 2011
Job Cyber Network Operator/Information Systems
Industry Information Technology and Services
Experience
United States Marine Corps October 2011 - Present
Alorica May 2011 - September 2011
Skills
Communication System..., Technical Support, Network Administration, Classified Information..., Electronic Data Security, Systems..., Security Clearance, Documenting/Record..., Electronic..., Integrated Electronic..., Networking, Military, Help Desk Support, Management, Information Assurance, Servers, Security, Information Technology, Active Directory, CompTIA Security, Military Operations, Customer Service, Training
Education
Oklahoma State University 2007 — 2011
Bachelor of Science (B.S.), Management Information Systems
Jenks High School 2003 — 2007
United States Marine Corps October 2011 - Present
Alorica May 2011 - September 2011
Skills
Communication System..., Technical Support, Network Administration, Classified Information..., Electronic Data Security, Systems..., Security Clearance, Documenting/Record..., Electronic..., Integrated Electronic..., Networking, Military, Help Desk Support, Management, Information Assurance, Servers, Security, Information Technology, Active Directory, CompTIA Security, Military Operations, Customer Service, Training
Education
Oklahoma State University 2007 — 2011
Bachelor of Science (B.S.), Management Information Systems
Jenks High School 2003 — 2007
Jimmy Trogdon Jimmy Trogdon's Alorica Experience 2005 - 2008
Job Broadband Installation Manager
Industry Internet
Experience
SageNet LLC April 2012 - Present
U.S. Cellular June 2011 - March 2012
Sprint Nextel 2008 - 2011
Alorica 2005 - 2008
Best Buy 2001 - 2005
Skills
Wireless, Troubleshooting, Telecommunications, Wireless Networking, Networking, Mobile Devices, Technical Support, VPN, LAN-WAN, Computer Hardware, Call Center, Software Installation, Hardware, Electronics Repair, Retail Sales, XP, Ethernet, Blackberry, Network Design, DSL, Cable Modems, Call Centers, WiFi, Account Management, WAN, Cellular Communications, Broadband, Windows XP
Education
Oklahoma State University 2006 — 2011
Tulsa Community College 2005 — 2007
Associates, liberal arts
University of Arkansas 2003 — 2004
SageNet LLC April 2012 - Present
U.S. Cellular June 2011 - March 2012
Sprint Nextel 2008 - 2011
Alorica 2005 - 2008
Best Buy 2001 - 2005
Skills
Wireless, Troubleshooting, Telecommunications, Wireless Networking, Networking, Mobile Devices, Technical Support, VPN, LAN-WAN, Computer Hardware, Call Center, Software Installation, Hardware, Electronics Repair, Retail Sales, XP, Ethernet, Blackberry, Network Design, DSL, Cable Modems, Call Centers, WiFi, Account Management, WAN, Cellular Communications, Broadband, Windows XP
Education
Oklahoma State University 2006 — 2011
Tulsa Community College 2005 — 2007
Associates, liberal arts
University of Arkansas 2003 — 2004
Matt Cramblet Matt Cramblet's Alorica Experience March 2007 - Present
Job Operations Staff Trainer at Alorica
Industry Professional Training & Coaching
Experience
Alorica March 2007 - Present
West Corporation November 2005 - March 2007
West Corporation April 2002 - November 2005
West Corporation November 2001 - April 2002
Electronic Data Systems June 2000 - November 2001
Skills
Leadership Development, Training, Customer Service, Coaching, Performance Management, Personal Development, Organizational..., Executive Coaching, Team Building, Team Leadership, Call Centers, Learning Management..., Learning Management, Key Performance..., Employee Relations, Employee Engagement, Workshop Facilitation, Situational Leadership, Sales Process, Offshore Outsourcing, BPO, Program Management, Employee Training, Leadership, Management, Team Management, Staff Development
Education
Northwest Florida State College 1997 — 1999
Alorica March 2007 - Present
West Corporation November 2005 - March 2007
West Corporation April 2002 - November 2005
West Corporation November 2001 - April 2002
Electronic Data Systems June 2000 - November 2001
Skills
Leadership Development, Training, Customer Service, Coaching, Performance Management, Personal Development, Organizational..., Executive Coaching, Team Building, Team Leadership, Call Centers, Learning Management..., Learning Management, Key Performance..., Employee Relations, Employee Engagement, Workshop Facilitation, Situational Leadership, Sales Process, Offshore Outsourcing, BPO, Program Management, Employee Training, Leadership, Management, Team Management, Staff Development
Education
Northwest Florida State College 1997 — 1999
I'Tisha Satchell-Terry I'Tisha Satchell-Terry's Alorica Experience January 2015 - April 2015
Job Looking for a Entrylevel Construction Management/Project Management Career job
Industry Financial Services
Experience
South Carolina Department of Transportation August 2015 - Present
Greenville County Schools June 2015 - Present
Alorica January 2015 - April 2015
Check Into Cash July 2014 - January 2015
The Home Depot March 2014 - July 2014
Oldcastle BuildingEnvelope January 2013 - September 2013
New England Institute of Technology November 2012 - February 2013
Opportunities Unlimited January 2011 - June 2011
BuyBuyBaby September 2010 - December 2010
Judge Rotenberg Center February 2008 - June 2010
Skills
Store Management, Direct Sales, Mental Health Care, Retail Sales, Customer Service, Inventory Management, Data Entry, Microsoft Word, Leadership, Customer Satisfaction, Sales, Loss Prevention, Retail, Merchandising, Cpr Certified, Budgets, Management, Time Management, Research, Cashiering, Inventory Control, Cash Register, Floor, Phone Skills, Troubleshooting, Forklift Operator, First Aid, Teamwork, Outlook, Training, Employee Training, Product Development, Blueprint Reading, Distribution Center..., Invoicing, Schedules, 10 Key, Doors, Job Scheduling, Clerical Skills, Pricing, Forecasting, Contract Negotiation, Inventory, Always Punctual, Stock Control, Customer Experience, Project Planning, Filing, Process Scheduler
Education
New England Institute of Technology 2012 — 2014
Bachelor of Science (BS), Construction Management
New England Institute of Technology 2004 — 2007
Associate of Science (AS), Construction Trades
South Carolina Department of Transportation August 2015 - Present
Greenville County Schools June 2015 - Present
Alorica January 2015 - April 2015
Check Into Cash July 2014 - January 2015
The Home Depot March 2014 - July 2014
Oldcastle BuildingEnvelope January 2013 - September 2013
New England Institute of Technology November 2012 - February 2013
Opportunities Unlimited January 2011 - June 2011
BuyBuyBaby September 2010 - December 2010
Judge Rotenberg Center February 2008 - June 2010
Skills
Store Management, Direct Sales, Mental Health Care, Retail Sales, Customer Service, Inventory Management, Data Entry, Microsoft Word, Leadership, Customer Satisfaction, Sales, Loss Prevention, Retail, Merchandising, Cpr Certified, Budgets, Management, Time Management, Research, Cashiering, Inventory Control, Cash Register, Floor, Phone Skills, Troubleshooting, Forklift Operator, First Aid, Teamwork, Outlook, Training, Employee Training, Product Development, Blueprint Reading, Distribution Center..., Invoicing, Schedules, 10 Key, Doors, Job Scheduling, Clerical Skills, Pricing, Forecasting, Contract Negotiation, Inventory, Always Punctual, Stock Control, Customer Experience, Project Planning, Filing, Process Scheduler
Education
New England Institute of Technology 2012 — 2014
Bachelor of Science (BS), Construction Management
New England Institute of Technology 2004 — 2007
Associate of Science (AS), Construction Trades
Katrina Freeman's Alorica Experience February 2013 - Present
Job Customer Service Representative at Alorica
Industry Retail
Experience
Alorica February 2013 - Present
Areas USA Inc August 2011 - February 2013
Kaplan College January 2011 - May 2011
Office Team May 2009 - January 2011
Aaron Etzler Properties July 2010 - November 2010
Inergy Corporation November 2007 - February 2009
Councilman Sam Malone May 2007 - October 2007
Skills
Accounts Payable, Payroll, Front Office, Customer Service, Sales, Microsoft Word, Microsoft Excel, Microsoft Office, Expense Reports, Clerical Skills, Administrative Work
Education
Northern Kentucky University 2007 — 2009
Hughes Center High School 2007 — 2007
High School Diploma, Math and Science program
Alorica February 2013 - Present
Areas USA Inc August 2011 - February 2013
Kaplan College January 2011 - May 2011
Office Team May 2009 - January 2011
Aaron Etzler Properties July 2010 - November 2010
Inergy Corporation November 2007 - February 2009
Councilman Sam Malone May 2007 - October 2007
Skills
Accounts Payable, Payroll, Front Office, Customer Service, Sales, Microsoft Word, Microsoft Excel, Microsoft Office, Expense Reports, Clerical Skills, Administrative Work
Education
Northern Kentucky University 2007 — 2009
Hughes Center High School 2007 — 2007
High School Diploma, Math and Science program
Laura Walsworth Laura Walsworth's Alorica Experience July 2013 - Present
Job GoArmyEd Customer Service Agent at Alorica
Industry Consumer Services
Experience
A New Day Employment Services Inc January 2015 - Present
Alorica July 2013 - Present
Lincoln Financial Group September 2006 - February 2012
Homemaker/Mom January 2005 - September 2006
Jefferson Pilot Securities October 1999 - January 2005
Southern New Hampshire Bank & Trust March 1998 - October 1999
BankBoston 1994 - 1998
BayBank February 1992 - August 1994
Brooks Fashions 1989 - 1992
Bradlees 1986 - 1989
Skills
Securities, Outlook, Customer Service, Microsoft Office, Microsoft Excel, Data Entry, Microsoft Word, FINRA, Sales, Management, Team Leadership, Finance, Account Management, Leadership, Coaching, New Business Development, Marketing Strategy, Investments, Team Building, Sales Management, Process Improvement, Risk Management, Time Management, Negotiation, Banking, Retail
Education
FINRA 2006 — 2007
Northern Essex Community College 1989 — 1989
Marketing
Southern New Hampshire University 1984 — 1985
Pinkerton Academy 1979 — 1983
High School
A New Day Employment Services Inc January 2015 - Present
Alorica July 2013 - Present
Lincoln Financial Group September 2006 - February 2012
Homemaker/Mom January 2005 - September 2006
Jefferson Pilot Securities October 1999 - January 2005
Southern New Hampshire Bank & Trust March 1998 - October 1999
BankBoston 1994 - 1998
BayBank February 1992 - August 1994
Brooks Fashions 1989 - 1992
Bradlees 1986 - 1989
Skills
Securities, Outlook, Customer Service, Microsoft Office, Microsoft Excel, Data Entry, Microsoft Word, FINRA, Sales, Management, Team Leadership, Finance, Account Management, Leadership, Coaching, New Business Development, Marketing Strategy, Investments, Team Building, Sales Management, Process Improvement, Risk Management, Time Management, Negotiation, Banking, Retail
Education
FINRA 2006 — 2007
Northern Essex Community College 1989 — 1989
Marketing
Southern New Hampshire University 1984 — 1985
Pinkerton Academy 1979 — 1983
High School
Danielle Dunson, M. Ed Danielle Dunson, M. Ed's Alorica Experience February 2012 - September 2012
Job Credentialed Trainer at Greenville Health System
Industry Information Technology and Services
Experience
Greenville Health System April 2015 - Present
Higher Learning Consultants, LLC August 2010 - Present
Novant Health November 2014 - March 2015
St. Luke's University Health Network May 2014 - September 2014
Children's Healthcare of Atlanta March 2014 - May 2014
Duke University Health System March 2013 - March 2014
Medfirst Consulting January 2013 - February 2013
Medfirst Consulting November 2012 - November 2012
Intellect Resources September 2012 - October 2012
Alorica February 2012 - September 2012
Skills
Problem Solving, Account Management, Team Building, Customer Service, Coaching, Training & Development, Interviewing, Leadership Development, Instructional Design, Adult Learning..., Team Leadership, Organizing, Strategic Planning, Project Management, Ambulatory, Healthcare Information..., Sales, Instructor-led Training, Sales Operations, Employee Training, Program Management, Leadership, Training, Management, Marketing, Public Speaking, Healthcare, Budgets, Interviews, Software Documentation, Recruiting, Human Resources, Call Centers, Performance Management, Process Improvement, Employee Relations, Customer Retention, Customer Satisfaction, Sales Management, Vendor Management
Education
North Carolina State University
BA, Communication
North Carolina State University
M.Ed., Training and Development
Greenville Health System April 2015 - Present
Higher Learning Consultants, LLC August 2010 - Present
Novant Health November 2014 - March 2015
St. Luke's University Health Network May 2014 - September 2014
Children's Healthcare of Atlanta March 2014 - May 2014
Duke University Health System March 2013 - March 2014
Medfirst Consulting January 2013 - February 2013
Medfirst Consulting November 2012 - November 2012
Intellect Resources September 2012 - October 2012
Alorica February 2012 - September 2012
Skills
Problem Solving, Account Management, Team Building, Customer Service, Coaching, Training & Development, Interviewing, Leadership Development, Instructional Design, Adult Learning..., Team Leadership, Organizing, Strategic Planning, Project Management, Ambulatory, Healthcare Information..., Sales, Instructor-led Training, Sales Operations, Employee Training, Program Management, Leadership, Training, Management, Marketing, Public Speaking, Healthcare, Budgets, Interviews, Software Documentation, Recruiting, Human Resources, Call Centers, Performance Management, Process Improvement, Employee Relations, Customer Retention, Customer Satisfaction, Sales Management, Vendor Management
Education
North Carolina State University
BA, Communication
North Carolina State University
M.Ed., Training and Development
Antoinette Daniel Antoinette Daniel's Alorica Experience November 2014 - Present
Job Student at North Carolina Wesleyan College
Industry Higher Education
Experience
Alorica November 2014 - Present
North Carolina Wesleyan College August 2013 - Present
The Wendy's Company July 2013 - November 2014
Skills
Public Speaking, Research, PowerPoint, Teaching, Event Planning, Customer Service, Higher Education, Training, Editing, Microsoft Office
Education
North Carolina Wesleyan College 2013 — 2015
Bachelor's Degree, Business Administration and Management, General, Senior
Peace College 2009 — 2013
Business Administration and Management, General
Alorica November 2014 - Present
North Carolina Wesleyan College August 2013 - Present
The Wendy's Company July 2013 - November 2014
Skills
Public Speaking, Research, PowerPoint, Teaching, Event Planning, Customer Service, Higher Education, Training, Editing, Microsoft Office
Education
North Carolina Wesleyan College 2013 — 2015
Bachelor's Degree, Business Administration and Management, General, Senior
Peace College 2009 — 2013
Business Administration and Management, General
Howard Wang Howard Wang's Alorica Experience February 2012 - June 2014
Job Certified Public Accountant
Industry Accounting
Experience
WLCC Accountancy Corp September 2014 - Present
Alorica February 2012 - June 2014
Chen and Fan Accountancy Corporation July 2010 - February 2012
Chen & Fan Accountancy Corp. July 2007 - June 2010
Chen & Fan Accountancy Corp. September 2004 - June 2006
Gre Tai Securities Market 2003 - 2004
Skills
Financial Reporting, IFRS, US GAAP, Financial Institutions, Telecommunications, Audit, Auditing, Internal Controls, CPA, SEC filings, Financial Accounting, Accounting, Big 4, Financial Audits, Revenue Recognition, Tax, Tax Returns, Risk Assessment, QuickBooks, PeopleSoft, External Audit, Corporate Tax, Accountants, GAAP, General Ledger, Tax Preparation, Payroll, Income Tax, Tax Research, Sarbanes-Oxley Act, Finance, Due Diligence, Mergers & Acquisitions, Financial Statements, Assurance, Internal Audit, Budgets, SEC Filings
Education
National Chengchi University 1998 — 2000
Master of Arts (M.A.)
Tamkang University 1991 — 1994
Bachelor
WLCC Accountancy Corp September 2014 - Present
Alorica February 2012 - June 2014
Chen and Fan Accountancy Corporation July 2010 - February 2012
Chen & Fan Accountancy Corp. July 2007 - June 2010
Chen & Fan Accountancy Corp. September 2004 - June 2006
Gre Tai Securities Market 2003 - 2004
Skills
Financial Reporting, IFRS, US GAAP, Financial Institutions, Telecommunications, Audit, Auditing, Internal Controls, CPA, SEC filings, Financial Accounting, Accounting, Big 4, Financial Audits, Revenue Recognition, Tax, Tax Returns, Risk Assessment, QuickBooks, PeopleSoft, External Audit, Corporate Tax, Accountants, GAAP, General Ledger, Tax Preparation, Payroll, Income Tax, Tax Research, Sarbanes-Oxley Act, Finance, Due Diligence, Mergers & Acquisitions, Financial Statements, Assurance, Internal Audit, Budgets, SEC Filings
Education
National Chengchi University 1998 — 2000
Master of Arts (M.A.)
Tamkang University 1991 — 1994
Bachelor
Connor Crawford's Alorica Experience September 2015 - Present
Job Senior Operations Manager at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica September 2015 - Present
Xerox April 2014 - September 2015
Xerox December 2012 - April 2014
Xerox September 2012 - December 2012
Xerox December 2011 - September 2012
Xerox October 2011 - December 2011
Skills
Call Centers, Troubleshooting, Customer Satisfaction, Technical Support, Process Improvement, Team Leadership, Telecommunications, Service Delivery, Customer Experience, Vendor Management, Outsourcing, Customer Service, Software Documentation, Customer Retention, Account Management, Workforce Management, Customer Support, Managed Services, Cross-functional Team..., Project Management, Problem Solving, Management, Operations Management, BPO, Employee Relations, Employee Training, Employee Recognition, Training, Performance Management, Team Management, Leadership, Team Building, Business Process..., Program Management, Strategy, Quality Assurance, Teamwork, Contact Centers
Education
National University
In Progress, Multi-/Interdisciplinary Studies, General
Alorica September 2015 - Present
Xerox April 2014 - September 2015
Xerox December 2012 - April 2014
Xerox September 2012 - December 2012
Xerox December 2011 - September 2012
Xerox October 2011 - December 2011
Skills
Call Centers, Troubleshooting, Customer Satisfaction, Technical Support, Process Improvement, Team Leadership, Telecommunications, Service Delivery, Customer Experience, Vendor Management, Outsourcing, Customer Service, Software Documentation, Customer Retention, Account Management, Workforce Management, Customer Support, Managed Services, Cross-functional Team..., Project Management, Problem Solving, Management, Operations Management, BPO, Employee Relations, Employee Training, Employee Recognition, Training, Performance Management, Team Management, Leadership, Team Building, Business Process..., Program Management, Strategy, Quality Assurance, Teamwork, Contact Centers
Education
National University
In Progress, Multi-/Interdisciplinary Studies, General
Jenifer Spurgeon Jenifer Spurgeon's Alorica Experience March 2013 - Present
Job Director of Operations at Alorica
Industry Information Technology and Services
Experience
Alorica March 2013 - Present
Alorica January 2012 - March 2013
Alorica April 2010 - January 2012
Alorica July 2009 - April 2010
Inpulse May 2004 - May 2005
Skills
Training, Performance Management, Strategic Planning, Operations Management, Recruiting, Team Leadership, Organizational..., Employee Training, Call Centers, Team Building, Coaching, Leadership, Change Management, Process Improvement, Management, Program Management, Data Analysis, Quality Management, Leadership Development, Customer Satisfaction, Workforce Management, Customer Retention, Hiring, Staff Development, Team Management, Training Delivery, Quality Assurance, Sales, Onboarding, P & L Management, Contact Centers, Six Sigma, Training Management, Time Management
Education
New Mexico State University 1999 — 2004
Bachelor of Science, Communication Studies
Alorica March 2013 - Present
Alorica January 2012 - March 2013
Alorica April 2010 - January 2012
Alorica July 2009 - April 2010
Inpulse May 2004 - May 2005
Skills
Training, Performance Management, Strategic Planning, Operations Management, Recruiting, Team Leadership, Organizational..., Employee Training, Call Centers, Team Building, Coaching, Leadership, Change Management, Process Improvement, Management, Program Management, Data Analysis, Quality Management, Leadership Development, Customer Satisfaction, Workforce Management, Customer Retention, Hiring, Staff Development, Team Management, Training Delivery, Quality Assurance, Sales, Onboarding, P & L Management, Contact Centers, Six Sigma, Training Management, Time Management
Education
New Mexico State University 1999 — 2004
Bachelor of Science, Communication Studies
Kathryn Cage Kathryn Cage's Alorica Experience April 2010 - February 2011
Job Administrative Tech II at Tulsa Sooner Start
Industry Government Administration
Experience
Tulsa Sooner Start August 2014 - Present
Richard Hoe Investments February 2012 - August 2014
City National Bank and Trust July 2011 - February 2012
J. Cage-POA February 2011 - July 2011
Alorica April 2010 - February 2011
McCormick, Field & Cinocca January 2009 - April 2010
Walmart Pharmacy November 2000 - October 2008
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Lotus 123, Outlook, Adobe Acrobat, Accounts Receivable, Data Entry, Accounts Payable, Customer Service, Communication, Receptionist Duties, Telephone Skills, Microsoft Office, Time Management, Teamwork, Accounting, Spreadsheets, Typing, Budgets, Filing, Research, Social Media, Policy, Lotus Notes, Administration, Sales
Education
Oklahoma State University 2005 — 2007
Bachelor of Science (B.S.), Sociology
Tulsa Community College 2003 — 2005
Transferred for a bachelor's degree, General Studies
Union High School 2001 — 2003
Diploma, General Studies
Tulsa Sooner Start August 2014 - Present
Richard Hoe Investments February 2012 - August 2014
City National Bank and Trust July 2011 - February 2012
J. Cage-POA February 2011 - July 2011
Alorica April 2010 - February 2011
McCormick, Field & Cinocca January 2009 - April 2010
Walmart Pharmacy November 2000 - October 2008
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Lotus 123, Outlook, Adobe Acrobat, Accounts Receivable, Data Entry, Accounts Payable, Customer Service, Communication, Receptionist Duties, Telephone Skills, Microsoft Office, Time Management, Teamwork, Accounting, Spreadsheets, Typing, Budgets, Filing, Research, Social Media, Policy, Lotus Notes, Administration, Sales
Education
Oklahoma State University 2005 — 2007
Bachelor of Science (B.S.), Sociology
Tulsa Community College 2003 — 2005
Transferred for a bachelor's degree, General Studies
Union High School 2001 — 2003
Diploma, General Studies
Dana Ballow Fennell's Alorica Experience July 2013 - October 2013
Job Proactive store manager, online marketing specialist, and advertising agent.
Industry Marketing and Advertising
Experience
Cellular World December 2013 - Present
The Shop Boutique, St. Petersburg October 2013 - December 2013
Alorica July 2013 - October 2013
Murray State University January 2013 - May 2013
The Children's Place May 2011 - December 2011
Piercing Pagoda January 2011 - June 2011
Off Broadway Shoes August 2010 - December 2010
Skills
Intercultural..., Interpersonal..., Sales, Marketing, Promotions, Advertising, Fundraising, Communication, Academic Tutoring, Peer Tutoring, Peer Mentoring, Social Networking, Organizational..., Cultural Diversity, Outlook, Microsoft Excel, B2B, Social Media Marketing, Management, Online Marketing, Social Media, Facebook, Marketing Communications, Editing, SEO, Google Adwords, Social Skills, Project Management, Time Management, Customer Service, Training, PPC, Microsoft Office, Team Building, Team Leadership, Coaching, Organizational..., Leadership Development, Direct Marketing, Conflict Resolution, Digital Marketing, Marketing Strategy, Internal Communications, Teamwork, Microsoft Word
Education
Murray State University 2010 — 2013
Bachelor's degree, Organizational Communication, General
University of Kentucky 2009 — 2010
Special Ed/ Sever Disabilities
Arkansas School of Mathematics, Sciences, and the Arts 2007 — 2009
Biology Focus, Highschool Degree, Biology, General
Cellular World December 2013 - Present
The Shop Boutique, St. Petersburg October 2013 - December 2013
Alorica July 2013 - October 2013
Murray State University January 2013 - May 2013
The Children's Place May 2011 - December 2011
Piercing Pagoda January 2011 - June 2011
Off Broadway Shoes August 2010 - December 2010
Skills
Intercultural..., Interpersonal..., Sales, Marketing, Promotions, Advertising, Fundraising, Communication, Academic Tutoring, Peer Tutoring, Peer Mentoring, Social Networking, Organizational..., Cultural Diversity, Outlook, Microsoft Excel, B2B, Social Media Marketing, Management, Online Marketing, Social Media, Facebook, Marketing Communications, Editing, SEO, Google Adwords, Social Skills, Project Management, Time Management, Customer Service, Training, PPC, Microsoft Office, Team Building, Team Leadership, Coaching, Organizational..., Leadership Development, Direct Marketing, Conflict Resolution, Digital Marketing, Marketing Strategy, Internal Communications, Teamwork, Microsoft Word
Education
Murray State University 2010 — 2013
Bachelor's degree, Organizational Communication, General
University of Kentucky 2009 — 2010
Special Ed/ Sever Disabilities
Arkansas School of Mathematics, Sciences, and the Arts 2007 — 2009
Biology Focus, Highschool Degree, Biology, General
Ellis Hampton Ellis Hampton's Alorica Experience March 2005 - April 2007
Job Engineering Technician at L3 Communications
Industry Defense & Space
Experience
L-3 Communications April 2007 - Present
Alorica March 2005 - April 2007
Skills
QA Engineering, IPC-A-610 certified, Efficient knowledge of..., Experienced in an..., Perform calibrations, Inspection, Troubleshooting, Electronics, Training, Engineering, Quality Assurance, Testing
Education
Northeastern State University 2014 — 2016
Bachelor of Business Administration (B.B.A.), International Business
Northeastern State University 2014 — 2016
Bachelor's degree, International Business, 3
Tulsa Community College 2007 — 2013
Associate's degree, International Business
Spartan College of Aeronautics and Technology 2005 — 2007
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician
L-3 Communications April 2007 - Present
Alorica March 2005 - April 2007
Skills
QA Engineering, IPC-A-610 certified, Efficient knowledge of..., Experienced in an..., Perform calibrations, Inspection, Troubleshooting, Electronics, Training, Engineering, Quality Assurance, Testing
Education
Northeastern State University 2014 — 2016
Bachelor of Business Administration (B.B.A.), International Business
Northeastern State University 2014 — 2016
Bachelor's degree, International Business, 3
Tulsa Community College 2007 — 2013
Associate's degree, International Business
Spartan College of Aeronautics and Technology 2005 — 2007
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician
Jeffery S. Thomas Jeffery S. Thomas's Alorica Experience February 2004 - March 2007
Job Technical Support Helpdesk/Desktop Support/AD & Exchange admin
Industry Information Technology and Services
Experience
Tulsa Public Schools February 2013 - Present
TEKsystems 2013 - 2013
Siwel Consulting July 2009 - November 2012
The Mortgage Doctor March 2006 - July 2009
Alorica February 2004 - March 2007
Skills
Remote Desktop, Help Desk Support, Active Directory, Windows 7, Microsoft Exchange, Computer Hardware, Blackberry Enterprise..., Technical Support, VPN, VMware, Adobe Acrobat, Windows XP Pro, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, Blackberry, RSA SecurID, Laptops, XP, VMSphere, Hardware, Printers, Software Installation, Troubleshooting, Wireless Networking, Hardware Support, Security, Software Documentation, VMware ESX, Networking, Antivirus, Windows XP, Desktop Administration, Access, Office 2010, Network Administration, Windows Vista, DNS, Symantec Endpoint..., Operating Systems
Education
Tulsa Community College 1990 — 1991
Oklahoma State University 1988 — 1989
Tulsa Public Schools February 2013 - Present
TEKsystems 2013 - 2013
Siwel Consulting July 2009 - November 2012
The Mortgage Doctor March 2006 - July 2009
Alorica February 2004 - March 2007
Skills
Remote Desktop, Help Desk Support, Active Directory, Windows 7, Microsoft Exchange, Computer Hardware, Blackberry Enterprise..., Technical Support, VPN, VMware, Adobe Acrobat, Windows XP Pro, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, Blackberry, RSA SecurID, Laptops, XP, VMSphere, Hardware, Printers, Software Installation, Troubleshooting, Wireless Networking, Hardware Support, Security, Software Documentation, VMware ESX, Networking, Antivirus, Windows XP, Desktop Administration, Access, Office 2010, Network Administration, Windows Vista, DNS, Symantec Endpoint..., Operating Systems
Education
Tulsa Community College 1990 — 1991
Oklahoma State University 1988 — 1989
Apriel-Nikolle Cunningham Apriel-Nikolle Cunningham's Alorica Experience December 2011 - February 2012
Job Child Welfare Specialist I at Department of Human Services, Muskogee Oklahoma
Industry Individual & Family Services
Experience
Department of Human Services, Muskogee Oklahoma May 2012 - Present
Express Employment Professionals February 2012 - May 2012
Alorica December 2011 - February 2012
Skills
Microsoft Office, Taleo, Customer Service, Reports, Kronos, 10 Key, Human Resources
Education
Western Kentucky University 2009 — 2010
Bachelor of Science (B.S.), Human Resources and Management
Northeastern State University 2003 — 2008
Department of Human Services, Muskogee Oklahoma May 2012 - Present
Express Employment Professionals February 2012 - May 2012
Alorica December 2011 - February 2012
Skills
Microsoft Office, Taleo, Customer Service, Reports, Kronos, 10 Key, Human Resources
Education
Western Kentucky University 2009 — 2010
Bachelor of Science (B.S.), Human Resources and Management
Northeastern State University 2003 — 2008
Jacob Bullock Jacob Bullock's Alorica Experience April 2011 - Present
Job Lead Product Engineer
Industry Program Development
Experience
Alorica April 2011 - Present
Alorica October 2009 - April 2011
Skills
Windows Batch, Delphi, Borland Delphi, Pascal, Object Pascal, C#, Pixel Art, Windows, OS X, Linux, Android
Education
Nossi College of Art 2014 — 2016
Associate's degree, Commercial and Advertising Art
Alorica April 2011 - Present
Alorica October 2009 - April 2011
Skills
Windows Batch, Delphi, Borland Delphi, Pascal, Object Pascal, C#, Pixel Art, Windows, OS X, Linux, Android
Education
Nossi College of Art 2014 — 2016
Associate's degree, Commercial and Advertising Art
LaNita McVay LaNita McVay's Alorica Experience April 2008 - October 2010
Job Customer Service /Technical Support
Industry Consumer Services
Experience
Safe Hands Learning center April 2003 - May 2011
Alorica April 2008 - October 2010
DIRECTV February 2005 - May 2007
Skills
Customer Service, Customer Experience, Policy, Customer Satisfaction, Training, Outlook, Customer Retention, Payroll, Data Entry, Technical Support
Education
Northeastern Oklahoma A&M College 1990 — 1993
Central High School 1986 — 1990
diploma
Safe Hands Learning center April 2003 - May 2011
Alorica April 2008 - October 2010
DIRECTV February 2005 - May 2007
Skills
Customer Service, Customer Experience, Policy, Customer Satisfaction, Training, Outlook, Customer Retention, Payroll, Data Entry, Technical Support
Education
Northeastern Oklahoma A&M College 1990 — 1993
Central High School 1986 — 1990
diploma
Julie Ambroson Julie Ambroson's Alorica Experience September 2011 - November 2011
Job
Industry
Experience
Casey's General Stores, Inc. May 2014 - Present
Papa John's International November 2013 - Present
Self Employed October 2012 - December 2013
Alorica September 2011 - November 2011
Skills
Microsoft Word, Customer Service, Windows, Research, Teaching, Public Speaking, HTML
Education
Western Iowa Tech Community College 1999 — 2001
Associate of Arts (A.A.), Child Care Supervision and Management
Morningside College 1993 — 1997
Bachelor of Science (B.S.), History
Casey's General Stores, Inc. May 2014 - Present
Papa John's International November 2013 - Present
Self Employed October 2012 - December 2013
Alorica September 2011 - November 2011
Skills
Microsoft Word, Customer Service, Windows, Research, Teaching, Public Speaking, HTML
Education
Western Iowa Tech Community College 1999 — 2001
Associate of Arts (A.A.), Child Care Supervision and Management
Morningside College 1993 — 1997
Bachelor of Science (B.S.), History
Ryan Dahlgren Ryan Dahlgren's Alorica Experience December 2003 - March 2008
Job Systems Engineer at Tulsa Technology Center
Industry Education Management
Experience
Tulsa Technology Center July 2013 - Present
Tulsa Technology Center May 2010 - June 2013
Tulsa Technology Center June 2008 - April 2010
Alorica December 2003 - March 2008
Skills
Windows Server, Active Directory, Apple Certified..., Network Engineering, Network Administration, Network Security, Troubleshooting, VMware, Servers, VPN, SharePoint, Switches, Microsoft Exchange, Windows, Wireless Networking, Routers, Firewalls
Education
Oklahoma State University 2006 — 2008
Bachelor of Science (B.S.), Liberal Studies/Technical Writing
Oklahoma State University 2001 — 2003
Undergraduate Work, Computer Science
Tulsa Technology Center July 2013 - Present
Tulsa Technology Center May 2010 - June 2013
Tulsa Technology Center June 2008 - April 2010
Alorica December 2003 - March 2008
Skills
Windows Server, Active Directory, Apple Certified..., Network Engineering, Network Administration, Network Security, Troubleshooting, VMware, Servers, VPN, SharePoint, Switches, Microsoft Exchange, Windows, Wireless Networking, Routers, Firewalls
Education
Oklahoma State University 2006 — 2008
Bachelor of Science (B.S.), Liberal Studies/Technical Writing
Oklahoma State University 2001 — 2003
Undergraduate Work, Computer Science
Howard Humphrey Howard Humphrey's Alorica Experience April 2003 - October 2006
Job IT Project Mgr III, IM E&C and CSD at Williams
Industry Oil & Energy
Experience
Williams January 2014 - Present
ONEOK April 2013 - January 2014
Williams Company October 2011 - April 2013
Oral Roberts University October 2006 - October 2011
Alorica April 2003 - October 2006
Skills
Project Management, Team Leadership, Team Building, MS Project, Executive Reporting, Program Management, Executive Presentations, Vendor Management, ITIL Process, System Administration, Service-Now, Windows, Customer Service, SharePoint, IT Service Management, Microsoft Project, JavaScript, Microsoft Office, Access, Active Directory, OS X, Microsoft Technologies, Software Licensing, Budgets, IT Procurement, Strategic Planning, iOS, Apple, Mac OS X, Business Analysis, Project Planning
Education
Oral Roberts University 2007 — 2009
MBA, Business Administration and Management, General
Northeastern State University 1999 — 2003
BBA, Management Information Systems
Williams January 2014 - Present
ONEOK April 2013 - January 2014
Williams Company October 2011 - April 2013
Oral Roberts University October 2006 - October 2011
Alorica April 2003 - October 2006
Skills
Project Management, Team Leadership, Team Building, MS Project, Executive Reporting, Program Management, Executive Presentations, Vendor Management, ITIL Process, System Administration, Service-Now, Windows, Customer Service, SharePoint, IT Service Management, Microsoft Project, JavaScript, Microsoft Office, Access, Active Directory, OS X, Microsoft Technologies, Software Licensing, Budgets, IT Procurement, Strategic Planning, iOS, Apple, Mac OS X, Business Analysis, Project Planning
Education
Oral Roberts University 2007 — 2009
MBA, Business Administration and Management, General
Northeastern State University 1999 — 2003
BBA, Management Information Systems
Edward Prince Edward Prince's Alorica Experience October 2012 - February 2013
Job Clerk at United HealthGroup
Industry Hospital & Health Care
Experience
UnitedHealth Group September 2014 - Present
Nationwide Title Clearing November 2013 - August 2014
Henry E. Nobles, P.A. February 2013 - October 2013
Alorica October 2012 - February 2013
Janjer Enterprises Inc. June 2010 - August 2012
Skills
Notary Public, ADP Payroll, ADP ReportSmith, Microsoft Word, PowerPoint, Microsoft Excel, Outlook, ProDoc, Strategic Planning, Data Entry, Marketing Strategy, Research
Education
Morgan State University 2007 — 2011
Computer Science
UnitedHealth Group September 2014 - Present
Nationwide Title Clearing November 2013 - August 2014
Henry E. Nobles, P.A. February 2013 - October 2013
Alorica October 2012 - February 2013
Janjer Enterprises Inc. June 2010 - August 2012
Skills
Notary Public, ADP Payroll, ADP ReportSmith, Microsoft Word, PowerPoint, Microsoft Excel, Outlook, ProDoc, Strategic Planning, Data Entry, Marketing Strategy, Research
Education
Morgan State University 2007 — 2011
Computer Science
Brock Ketterman Brock Ketterman's Alorica Experience April 2014 - Present
Job HR Manager at Alorica
Industry Telecommunications
Experience
Alorica April 2014 - Present
West Corporation April 2004 - Present
Skills
College Recruiting, Employee Relations, Recruiting, Applicant Tracking..., Onboarding, Interviews, Process Improvement, Customer Service, Call Centers, Employee Training, Hiring, Customer Satisfaction, Training, Supervisory Skills, Management, Customer Retention, Human Resources, Talent Acquisition, Leadership Development, Employee Engagement, Job Fairs, Benefits Administration, Internet Recruiting, Performance Management, HR Policies, Talent Management, Technical Recruiting, Coaching, Employment Law, Organizational..., Sourcing, Job Coaching, Team Building, Vendor Management, Customer Experience, Time Management, Team Leadership, Training Needs Analysis, Training Delivery, New Hire Orientations, Leadership, Networking, Instructor-led Training, Software Documentation
Education
Mount Vernon Nazarene University
Alorica April 2014 - Present
West Corporation April 2004 - Present
Skills
College Recruiting, Employee Relations, Recruiting, Applicant Tracking..., Onboarding, Interviews, Process Improvement, Customer Service, Call Centers, Employee Training, Hiring, Customer Satisfaction, Training, Supervisory Skills, Management, Customer Retention, Human Resources, Talent Acquisition, Leadership Development, Employee Engagement, Job Fairs, Benefits Administration, Internet Recruiting, Performance Management, HR Policies, Talent Management, Technical Recruiting, Coaching, Employment Law, Organizational..., Sourcing, Job Coaching, Team Building, Vendor Management, Customer Experience, Time Management, Team Leadership, Training Needs Analysis, Training Delivery, New Hire Orientations, Leadership, Networking, Instructor-led Training, Software Documentation
Education
Mount Vernon Nazarene University
Bill Gates Bill Gates's Alorica Experience October 2006 - March 2008
Job Director of Sales Kay Dee Feed Company
Industry Retail
Experience
Kay Dee Feed Company April 2012 - Present
City of Sioux City March 2008 - April 2012
Alorica October 2006 - March 2008
MCI / Worldcom / Verizon September 1987 - June 2006
Skills
Inventory Management, Customer Service, Team Building, Account Management, Strategic Planning, Leadership, Purchasing, Microsoft Office, Microsoft Excel, Budgets, Management, Operations Management, Process Improvement, Forecasting, Sales, Contract Negotiation, Sales Management, Customer Satisfaction, Coaching, Product Development, Sales Operations, Strategy, Business Planning, Data Analysis, Organizational...
Education
Morningside College 1984 — 1987
Agricultural Business and Management
Kay Dee Feed Company April 2012 - Present
City of Sioux City March 2008 - April 2012
Alorica October 2006 - March 2008
MCI / Worldcom / Verizon September 1987 - June 2006
Skills
Inventory Management, Customer Service, Team Building, Account Management, Strategic Planning, Leadership, Purchasing, Microsoft Office, Microsoft Excel, Budgets, Management, Operations Management, Process Improvement, Forecasting, Sales, Contract Negotiation, Sales Management, Customer Satisfaction, Coaching, Product Development, Sales Operations, Strategy, Business Planning, Data Analysis, Organizational...
Education
Morningside College 1984 — 1987
Agricultural Business and Management
Jerod Mendolia's Alorica Experience September 2012 - September 2013
Job Junior Recruiter/Connection Facilitator
Industry Staffing and Recruiting
Experience
SNI Technology September 2013 - February 2014
Alorica September 2012 - September 2013
Skills
Recruiting, Staffing Services, Internet Recruiting, Temporary Placement, Technical Recruiting, Talent Acquisition, Applicant Tracking..., Screening Resumes, Staff Augmentation, College Recruiting, Screening, Benefits Negotiation
Education
Missouri State University 2007 — 2011
Business Administration and Management, General
SNI Technology September 2013 - February 2014
Alorica September 2012 - September 2013
Skills
Recruiting, Staffing Services, Internet Recruiting, Temporary Placement, Technical Recruiting, Talent Acquisition, Applicant Tracking..., Screening Resumes, Staff Augmentation, College Recruiting, Screening, Benefits Negotiation
Education
Missouri State University 2007 — 2011
Business Administration and Management, General
Sarah Leaf Sarah Leaf's Alorica Experience April 2014 - August 2014
Job PreSales Solutions Consultant at Verint
Industry Telecommunications
Experience
Verint August 2014 - Present
Alorica April 2014 - August 2014
Verigent February 2014 - March 2014
Xerox May 2003 - December 2013
Pentagon Federal Credit Union November 2001 - August 2002
Pentagon Federal Credit Union November 2000 - November 2001
Skills
Telecommunications, VoIP, Troubleshooting, Integration, TCP/IP, Cisco Technologies, Linux, Unix, Testing, IP, Data Center, ITIL, Servers, Avaya, Software Installation, Call Centers, Avaya Technologies
Education
Strayer University (VA) 1998 — 2001
Bachelor of Science (BS), Computer Information Systems
Northern Virginia Community College 1996 — 1997
Verint August 2014 - Present
Alorica April 2014 - August 2014
Verigent February 2014 - March 2014
Xerox May 2003 - December 2013
Pentagon Federal Credit Union November 2001 - August 2002
Pentagon Federal Credit Union November 2000 - November 2001
Skills
Telecommunications, VoIP, Troubleshooting, Integration, TCP/IP, Cisco Technologies, Linux, Unix, Testing, IP, Data Center, ITIL, Servers, Avaya, Software Installation, Call Centers, Avaya Technologies
Education
Strayer University (VA) 1998 — 2001
Bachelor of Science (BS), Computer Information Systems
Northern Virginia Community College 1996 — 1997
Brendan Uhl Brendan Uhl's Alorica Experience June 2011 - June 2012
Job Self Employed Artist and Carpenter
Industry Public Relations and Communications
Experience
Self Employed July 2012 - Present
Self Employed March 2010 - Present
Alorica June 2011 - June 2012
Hy Vee April 2009 - May 2011
Morningside College August 2010 - December 2010
Skills
Public Relations, Press Releases, Social Media, PowerPoint, Logo Design, Branding, Research, Facebook
Education
Morningside College 2006 — 2010
B.S. Corporate Communications
Self Employed July 2012 - Present
Self Employed March 2010 - Present
Alorica June 2011 - June 2012
Hy Vee April 2009 - May 2011
Morningside College August 2010 - December 2010
Skills
Public Relations, Press Releases, Social Media, PowerPoint, Logo Design, Branding, Research, Facebook
Education
Morningside College 2006 — 2010
B.S. Corporate Communications
Jelani Hasan Jelani Hasan's Alorica Experience February 2010 - February 2012
Job consultant
Industry Professional Training & Coaching
Experience
independent June 2006 - Present
independent February 2012 - 2014
Alorica February 2010 - February 2012
Entravision Communications January 2009 - March 2010
Clear Channel Radio December 2007 - February 2009
Frontier Airlines April 2005 - December 2007
Skills
Media Production, Training, Motivation, Public Speaking, Public Relations, Microsoft Office, Marketing Communications, Corporate Communications, Recruiting, Program Management, Group Dynamics, Hosting, Research, Team Building, Team Leadership, Communication Training, Social Networking, Strategic Planning, Leadership, Leadership Development, Coaching, Social Media, Management, Social Media Marketing, Blogging, Fundraising, Interviews, Marketing Strategy, Time Management, Nonprofits, Organizational..., Event Planning, Editing, Press Releases, Account Management, Marketing, Project Planning, Business Strategy, New Business Development, Business Planning, Budgets, Business Development, Change Management, Advertising, Copywriting, Sales, Online Advertising, Entrepreneurship, Strategy, Media Relations
Education
New Mexico State University 2000 — 2004
Bachelor of Arts (B.A.), Communication and Media Studies
independent June 2006 - Present
independent February 2012 - 2014
Alorica February 2010 - February 2012
Entravision Communications January 2009 - March 2010
Clear Channel Radio December 2007 - February 2009
Frontier Airlines April 2005 - December 2007
Skills
Media Production, Training, Motivation, Public Speaking, Public Relations, Microsoft Office, Marketing Communications, Corporate Communications, Recruiting, Program Management, Group Dynamics, Hosting, Research, Team Building, Team Leadership, Communication Training, Social Networking, Strategic Planning, Leadership, Leadership Development, Coaching, Social Media, Management, Social Media Marketing, Blogging, Fundraising, Interviews, Marketing Strategy, Time Management, Nonprofits, Organizational..., Event Planning, Editing, Press Releases, Account Management, Marketing, Project Planning, Business Strategy, New Business Development, Business Planning, Budgets, Business Development, Change Management, Advertising, Copywriting, Sales, Online Advertising, Entrepreneurship, Strategy, Media Relations
Education
New Mexico State University 2000 — 2004
Bachelor of Arts (B.A.), Communication and Media Studies
KAMI FOX KAMI FOX's Alorica Experience November 2012 - Present
Job Customer Service Representive at Alorica
Industry Telecommunications
Experience
Alorica November 2012 - Present
faye's kitchen May 2010 - October 2012
Sears Holdings Corporation May 2009 - May 2010
Skills
Computers, Music, Social Networking, Time Management, Business, Technical Support, Telephone Skills, Computer Hardware, Troubleshooting, Computer Repair, Data Entry, Advertising, Cashiering, Software Installation, Help Desk Support, Cooking, Customer Support
Education
Tulane University 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Information Technology, 3.2
Mississippi Gulf Coast Community College 1998 — 2000
Associate of Arts (A.A.), Business Administration and Management, General
Alorica November 2012 - Present
faye's kitchen May 2010 - October 2012
Sears Holdings Corporation May 2009 - May 2010
Skills
Computers, Music, Social Networking, Time Management, Business, Technical Support, Telephone Skills, Computer Hardware, Troubleshooting, Computer Repair, Data Entry, Advertising, Cashiering, Software Installation, Help Desk Support, Cooking, Customer Support
Education
Tulane University 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Information Technology, 3.2
Mississippi Gulf Coast Community College 1998 — 2000
Associate of Arts (A.A.), Business Administration and Management, General
Dave Kelly-Roberson Dave Kelly-Roberson's Alorica Experience October 2013 - Present
Job Customer Service Specialist
Industry Hospitality
Experience
Bank of America November 2014 - Present
Alorica October 2013 - Present
Courtyard by Marriott Chapel Hill June 2012 - Present
Springhill Suites by Marriott May 2011 - June 2012
Skills
Troubleshooting, Front Office, Hospitality Industry, Customer Service, Microsoft Office, Microsoft Excel, Accounting, Micros, Microsoft Word, Employee Training, Data Entry, Management, Public Speaking, Hotel Management, Hotels, Customer Satisfaction, Hospitality Management, Food
Education
North Carolina Central University 2009 — 2013
Bachelor of Science (BS), Hospitality Administration/Management, Senior
Bank of America November 2014 - Present
Alorica October 2013 - Present
Courtyard by Marriott Chapel Hill June 2012 - Present
Springhill Suites by Marriott May 2011 - June 2012
Skills
Troubleshooting, Front Office, Hospitality Industry, Customer Service, Microsoft Office, Microsoft Excel, Accounting, Micros, Microsoft Word, Employee Training, Data Entry, Management, Public Speaking, Hotel Management, Hotels, Customer Satisfaction, Hospitality Management, Food
Education
North Carolina Central University 2009 — 2013
Bachelor of Science (BS), Hospitality Administration/Management, Senior
Dan Bustillos Dan Bustillos's Alorica Experience September 2013 - September 2014
Job Network Engineer
Industry Information Technology and Services
Experience
MAXIMUS September 2014 - Present
Alorica September 2013 - September 2014
Camber Corporation August 2011 - September 2013
Skills
Cisco Technologies, Linux, Network Security, TCP/IP, Windows Server, Network Administration, Switches, Firewalls, Active Directory, Data Center, VMware, Virtualization, Unix, Network Design, VPN, OSPF, Routing, Microsoft SQL Server, Routers, DNS, CCNA, CCNP, VLAN, Network Engineering
Education
New Mexico State University
Computer Engineering
MAXIMUS September 2014 - Present
Alorica September 2013 - September 2014
Camber Corporation August 2011 - September 2013
Skills
Cisco Technologies, Linux, Network Security, TCP/IP, Windows Server, Network Administration, Switches, Firewalls, Active Directory, Data Center, VMware, Virtualization, Unix, Network Design, VPN, OSPF, Routing, Microsoft SQL Server, Routers, DNS, CCNA, CCNP, VLAN, Network Engineering
Education
New Mexico State University
Computer Engineering
Mark B. Cunningham Mark B. Cunningham's Alorica Experience July 2015 - Present
Job
Industry Human Resources
Experience
Alorica July 2015 - Present
Xerox January 2012 - July 2015
ACS, a Xerox Company July 2010 - December 2011
ACS, a Xerox Company October 2008 - July 2010
Countrywide Home Loans/ Bank of America January 2007 - October 2008
Affiliated Computer Services, Inc. March 2003 - September 2006
Affiliated Computer Services, Inc. March 2003 - 2006
Electronic Data Systems/ Hewlett Packard July 1989 - March 2003
Plano ISD 1981 - 1989
Skills
Talent Management
Education
University of North Texas 1987 — 1989
M Ed Program, Education
Nazareth College of Rochester 1977 — 1981
BA, Modern Foreign Languages
Université Rennes 2 1979 — 1980
Diplome d'Etudes Francaises, French
University of Valencia 1978 — 1978
Summer Program Diploma - Spanish Studies, Spanish
Spencerport High 1973 — 1977
Regents, High School
Alorica July 2015 - Present
Xerox January 2012 - July 2015
ACS, a Xerox Company July 2010 - December 2011
ACS, a Xerox Company October 2008 - July 2010
Countrywide Home Loans/ Bank of America January 2007 - October 2008
Affiliated Computer Services, Inc. March 2003 - September 2006
Affiliated Computer Services, Inc. March 2003 - 2006
Electronic Data Systems/ Hewlett Packard July 1989 - March 2003
Plano ISD 1981 - 1989
Skills
Talent Management
Education
University of North Texas 1987 — 1989
M Ed Program, Education
Nazareth College of Rochester 1977 — 1981
BA, Modern Foreign Languages
Université Rennes 2 1979 — 1980
Diplome d'Etudes Francaises, French
University of Valencia 1978 — 1978
Summer Program Diploma - Spanish Studies, Spanish
Spencerport High 1973 — 1977
Regents, High School
Ross Ehrich Ross Ehrich's Alorica Experience September 2010 - January 2012
Job Managing Partner at All Cutz Barber Shop
Industry Health, Wellness and Fitness
Experience
All Cutz Barber Shop June 2012 - Present
AR Partnership for Health January 2012 - Present
Alorica September 2010 - January 2012
Sitel October 2009 - April 2010
New Hope International Church June 2004 - September 2009
W.W. Grainger, China August 2005 - December 2008
Auction Store Midwest November 2004 - May 2005
Kraft Foods November 1999 - February 2004
Spherion May 1997 - November 1999
Skills
Barbering, Creative Writing, Web Content, Customer Service, Troubleshooting, Call Centers, Microsoft Excel, Outlook, Avaya, Customer Satisfaction, Management, Team Building, Public Speaking, Microsoft Office, Training, Entrepreneurship, Writing, Call Center, SAP, Team Leadership, PowerPoint, Printers, Visio, Power Point, HP Service Center, Peregrine, Remedy Ticketing System, Entertainment, Carpentry, Drywall, Shipping, Warehousing, Nutrition, Real Estate Transactions, Carpet, Retail, Active Directory, Pastoral Care, Copywriting, Preaching, Problem Solving, Communication, Job Coaching, Merchandising, Store Management, Presenter, Listener, Conflict Resolution, Ethics, Social Media Marketing
Education
Oakton Community College 2000 — 2002
21 credit hours earned, General Studies, 3.89
Computer Learning Center 1996 — 1997
Certificate, Network and System Administration/Administrator, 4.1
Computer Learning Center 1988 — 1989
Certificate, Computer Programming, 3.8
All Cutz Barber Shop June 2012 - Present
AR Partnership for Health January 2012 - Present
Alorica September 2010 - January 2012
Sitel October 2009 - April 2010
New Hope International Church June 2004 - September 2009
W.W. Grainger, China August 2005 - December 2008
Auction Store Midwest November 2004 - May 2005
Kraft Foods November 1999 - February 2004
Spherion May 1997 - November 1999
Skills
Barbering, Creative Writing, Web Content, Customer Service, Troubleshooting, Call Centers, Microsoft Excel, Outlook, Avaya, Customer Satisfaction, Management, Team Building, Public Speaking, Microsoft Office, Training, Entrepreneurship, Writing, Call Center, SAP, Team Leadership, PowerPoint, Printers, Visio, Power Point, HP Service Center, Peregrine, Remedy Ticketing System, Entertainment, Carpentry, Drywall, Shipping, Warehousing, Nutrition, Real Estate Transactions, Carpet, Retail, Active Directory, Pastoral Care, Copywriting, Preaching, Problem Solving, Communication, Job Coaching, Merchandising, Store Management, Presenter, Listener, Conflict Resolution, Ethics, Social Media Marketing
Education
Oakton Community College 2000 — 2002
21 credit hours earned, General Studies, 3.89
Computer Learning Center 1996 — 1997
Certificate, Network and System Administration/Administrator, 4.1
Computer Learning Center 1988 — 1989
Certificate, Computer Programming, 3.8
Doug Kline Doug Kline's Alorica Experience February 2015 - Present
Job Director of Sales at Alorica
Industry Telecommunications
Experience
Alorica February 2015 - Present
West Direct September 1990 - February 2015
West Direct 2006 - 2011
Skills
Call Center, Telecommunications, Account Management, New Business Development, CRM, Call Centers, Lead Generation, Direct Sales, Customer Retention, Vendor Management, Inbound Marketing, Salesforce.com, Customer Experience, Team Leadership, Business Development, Sales, Leadership, Telemarketing, Telephony, Strategic Planning, B2B, Sales Management, IVR, Product Management, VoIP, Direct Marketing, Mobile Devices, Email Marketing, Marketing, Direct Response, Strategic Partnerships, Mobile Marketing, Online Marketing, Integrated Marketing, SEM, Online Advertising, Customer Acquisition, Multi-channel Marketing, SaaS, Selling, Product Marketing, Start-ups, Database Marketing, E-commerce, Sales Process, Strategy, Competitive Analysis, Digital Marketing, B2B Marketing, Analytics
Education
Nebraska Wesleyan University 1983 — 1987
Nebraska Wesleyan University
BS in Sociology
Alorica February 2015 - Present
West Direct September 1990 - February 2015
West Direct 2006 - 2011
Skills
Call Center, Telecommunications, Account Management, New Business Development, CRM, Call Centers, Lead Generation, Direct Sales, Customer Retention, Vendor Management, Inbound Marketing, Salesforce.com, Customer Experience, Team Leadership, Business Development, Sales, Leadership, Telemarketing, Telephony, Strategic Planning, B2B, Sales Management, IVR, Product Management, VoIP, Direct Marketing, Mobile Devices, Email Marketing, Marketing, Direct Response, Strategic Partnerships, Mobile Marketing, Online Marketing, Integrated Marketing, SEM, Online Advertising, Customer Acquisition, Multi-channel Marketing, SaaS, Selling, Product Marketing, Start-ups, Database Marketing, E-commerce, Sales Process, Strategy, Competitive Analysis, Digital Marketing, B2B Marketing, Analytics
Education
Nebraska Wesleyan University 1983 — 1987
Nebraska Wesleyan University
BS in Sociology
Randall Weiss's Alorica Experience April 2005 - March 2006
Job Employment Consultant at Goodwill Industries of Tulsa
Industry Staffing and Recruiting
Experience
Goodwill Industries of Tulsa July 2008 - Present
Starbucks Coffee Company August 2006 - July 2008
Alorica April 2005 - March 2006
Education
Northeastern State University 2009 — 2012
BA, English
Goodwill Industries of Tulsa July 2008 - Present
Starbucks Coffee Company August 2006 - July 2008
Alorica April 2005 - March 2006
Education
Northeastern State University 2009 — 2012
BA, English
Tina Fetty's Alorica Experience May 2015 - Present
Job Center Coordinator
Industry Outsourcing/Offshoring
Experience
Alorica May 2015 - Present
Carnival Cruise Lines November 2012 - April 2015
Red Ventures August 2009 - October 2012
AT&T October 2006 - July 2009
Imagos Day Spa & Salon (Hospitality) October 2001 - September 2006
Skills
Customer Service, Leadership, Relationship Building, Sales, Sales Management, Customer Experience, Direct Sales, Sales Process, Account Management, Customer Satisfaction, Pricing, Sales Presentations, Cold Calling, Customer Retention, Marketing
Education
Nova Southeastern University 2000 — 2003
Bachelor's degree, Business Administration and Management, General
Century 21 school of realty 1999 — 2000
Real Estate
Coral Gables Sr. High 1996 — 1999
High school diploma, General Studies
Alorica May 2015 - Present
Carnival Cruise Lines November 2012 - April 2015
Red Ventures August 2009 - October 2012
AT&T October 2006 - July 2009
Imagos Day Spa & Salon (Hospitality) October 2001 - September 2006
Skills
Customer Service, Leadership, Relationship Building, Sales, Sales Management, Customer Experience, Direct Sales, Sales Process, Account Management, Customer Satisfaction, Pricing, Sales Presentations, Cold Calling, Customer Retention, Marketing
Education
Nova Southeastern University 2000 — 2003
Bachelor's degree, Business Administration and Management, General
Century 21 school of realty 1999 — 2000
Real Estate
Coral Gables Sr. High 1996 — 1999
High school diploma, General Studies
David (Dave) Robison David (Dave) Robison's Alorica Experience December 2011 - December 2012
Job Comedian/Writer/ Manager; TMX Finance
Industry Entertainment
Experience
Ventures Entertainment March 2007 - Present
TMX Finance January 2013 - Present
Alorica December 2011 - December 2012
RYLA Inc. August 2009 - December 2011
Medi-Stat RX December 2008 - April 2009
Medi-Stat Home Medical September 2005 - December 2008
Skills
Call Center, Entertainment, Team Building, Event Planning, Public Speaking, Writing, Public Relations, Editing, Blogging, Customer Service, Acting, Theatre, Social Media, Stage, Ventriloquism, Television, Improvisation, Film, Comedy, Music, Creative Writing, Social Media Marketing, Voice Over, Social Networking, Voice Acting, Facebook, Event Management, Video, Festivals, Radio, Call Centers
Education
Mississippi University for Women 1990 — 1993
Bachelor's Degree, Journalism/Public Relations
University of Mississippi 1980 — 1980
Bachelor of Science (BS), Theatre
Ventures Entertainment March 2007 - Present
TMX Finance January 2013 - Present
Alorica December 2011 - December 2012
RYLA Inc. August 2009 - December 2011
Medi-Stat RX December 2008 - April 2009
Medi-Stat Home Medical September 2005 - December 2008
Skills
Call Center, Entertainment, Team Building, Event Planning, Public Speaking, Writing, Public Relations, Editing, Blogging, Customer Service, Acting, Theatre, Social Media, Stage, Ventriloquism, Television, Improvisation, Film, Comedy, Music, Creative Writing, Social Media Marketing, Voice Over, Social Networking, Voice Acting, Facebook, Event Management, Video, Festivals, Radio, Call Centers
Education
Mississippi University for Women 1990 — 1993
Bachelor's Degree, Journalism/Public Relations
University of Mississippi 1980 — 1980
Bachelor of Science (BS), Theatre
Rachel Lindenberger Rachel Lindenberger's Alorica Experience July 2014 - Present
Job Financial Analyst at Alorica
Industry Accounting
Experience
Alorica July 2014 - Present
Palisades Hudson Financial Group LLC February 2013 - April 2014
Max & Erma's September 2011 - July 2012
Shaw Jewish Community Center of Akron June 2006 - July 2012
The College of Wooster March 2008 - May 2011
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Data Entry, Time Management, Outlook, Critical Thinking, Research, Customer Service, Facebook
Education
Nova Southeastern University 2012 — 2014
Master's Degree, Accounting
The College of Wooster 2007 — 2011
Bachelor of Arts (B.A.), English Language and Literature/Letters, 3.5
Firestone High School 2003 — 2007
High School, International Baccalaureate
Alorica July 2014 - Present
Palisades Hudson Financial Group LLC February 2013 - April 2014
Max & Erma's September 2011 - July 2012
Shaw Jewish Community Center of Akron June 2006 - July 2012
The College of Wooster March 2008 - May 2011
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Data Entry, Time Management, Outlook, Critical Thinking, Research, Customer Service, Facebook
Education
Nova Southeastern University 2012 — 2014
Master's Degree, Accounting
The College of Wooster 2007 — 2011
Bachelor of Arts (B.A.), English Language and Literature/Letters, 3.5
Firestone High School 2003 — 2007
High School, International Baccalaureate
Kasey Templeton Kasey Templeton's Alorica Experience December 2012 - February 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Alorica December 2012 - February 2013
Verizon Wireless December 2011 - October 2012
Piedmont Care, Inc. October 2010 - October 2011
Skills
Proficient in Microsoft..., More than 70 WPM, SAP Software, ACSS Software, Lotus Notes, Identifies..., Coordinates..., Delegates...
Education
North Greenville University 2007 — 2010
Bachelor's degree, Interdisciplinary Studies Psychology/Education
Alorica December 2012 - February 2013
Verizon Wireless December 2011 - October 2012
Piedmont Care, Inc. October 2010 - October 2011
Skills
Proficient in Microsoft..., More than 70 WPM, SAP Software, ACSS Software, Lotus Notes, Identifies..., Coordinates..., Delegates...
Education
North Greenville University 2007 — 2010
Bachelor's degree, Interdisciplinary Studies Psychology/Education
Anthony Beedles Anthony Beedles's Alorica Experience January 2010 - August 2011
Job Senior Technical Project Manager at AT&T
Industry Telecommunications
Experience
AT&T January 2013 - Present
Real Estate Mogul 2014 - 2014
Resolution Technologies, Inc. January 2012 - January 2013
Alorica January 2010 - August 2011
Alorica February 2009 - January 2010
RAI Construction Inc. August 2007 - February 2009
United States Marine Corps December 2001 - June 2005
Skills
Curriculum Development, Performance Analysis, Cross-functional Team..., Instructional Design &..., Organizational..., Performance Management, Training &..., Strategic Planning, Outstanding Customer..., Problem Solving, Coaching, Project Management, Strategy Implementation
Education
National University 2003 — 2004
Psychology
Valdosta State University 1998 — 2001
Psychology
AT&T January 2013 - Present
Real Estate Mogul 2014 - 2014
Resolution Technologies, Inc. January 2012 - January 2013
Alorica January 2010 - August 2011
Alorica February 2009 - January 2010
RAI Construction Inc. August 2007 - February 2009
United States Marine Corps December 2001 - June 2005
Skills
Curriculum Development, Performance Analysis, Cross-functional Team..., Instructional Design &..., Organizational..., Performance Management, Training &..., Strategic Planning, Outstanding Customer..., Problem Solving, Coaching, Project Management, Strategy Implementation
Education
National University 2003 — 2004
Psychology
Valdosta State University 1998 — 2001
Psychology
Bruce Grimberg Bruce Grimberg's Alorica Experience December 2010 - Present
Job Senior Manager of Business Intelligence and Performance Management at Alorica
Industry Information Technology and Services
Experience
Alorica December 2010 - Present
Revival Animal Health 2008 - February 2011
Gateway 2000 - 2008
Gateway 1998 - 2000
Skills
Vendor Management, Customer Experience, Performance Management, Team Building, Process Improvement, Management, E-commerce, SEO, SEM, Email Marketing, Online Marketing, Forecasting, CRM, Marketing, Multi-channel Marketing, Business Process..., SaaS, Web Marketing, Integrated Marketing, Data Analysis, Analytics, Strategy, Salesforce.com, Advertising, Social Media Marketing, Call Centers, Strategic Partnerships, Cross-functional Team..., Web Analytics, Lead Generation, Product Management, Business Development
Education
Morningside College 1982 — 1984
Bachelor of Science, Double Major, Economics and Ag-Marketing
Alorica December 2010 - Present
Revival Animal Health 2008 - February 2011
Gateway 2000 - 2008
Gateway 1998 - 2000
Skills
Vendor Management, Customer Experience, Performance Management, Team Building, Process Improvement, Management, E-commerce, SEO, SEM, Email Marketing, Online Marketing, Forecasting, CRM, Marketing, Multi-channel Marketing, Business Process..., SaaS, Web Marketing, Integrated Marketing, Data Analysis, Analytics, Strategy, Salesforce.com, Advertising, Social Media Marketing, Call Centers, Strategic Partnerships, Cross-functional Team..., Web Analytics, Lead Generation, Product Management, Business Development
Education
Morningside College 1982 — 1984
Bachelor of Science, Double Major, Economics and Ag-Marketing
Larry Roth Larry Roth's Alorica Experience September 2003 - April 2004
Job BI/SharePoint Analyst at Williams
Industry Information Technology and Services
Experience
Williams June 2014 - Present
SiteDataSystems (for White Buffalo Environmental, Inc.) April 2006 - June 2014
Choice Computer Services and TreatWrite October 2007 - February 2009
Bedlam Sports (Previously Sunbelt Sports) May 2004 - April 2006
Alorica September 2003 - April 2004
First Level Technology January 2002 - September 2003
Transco Supply August 2001 - February 2002
Williams Communications July 2000 - June 2001
BuyItNow.com May 1999 - July 2000
DecisionOne April 1998 - April 1999
Skills
SharePoint, SharePoint Designer, SQL Server, Visual Studio, HTML, CSS, Microsoft Office, Access, Excel, Word, PowerPoint, Visio, Paint.NET, OneNote, Outlook, SketchUp, Windows Movie Maker, Google Analytics, Google Adwords, Google Docs, Google Webmaster Tools, Google Website Optimizer, Blogging, Database Administration, Web Development, Databases, Web Design, Documentation, E-commerce, GIS, Internet, MySQL, Social Media, Social Networking, Network Security, Online Marketing, Organizing, Optimization, Photoshop, Planning, Quality Assurance, Research, SEO, Problem Solving, SQL, Troubleshooting, Wordpress, Writing, XHTML, Project Planning
Education
University of Oklahoma 1991 — 1993
Master, Human Relations; Film and Video Studies
Northeastern State University 1986 — 1991
Bachelor's of Arts, Psychology
Rogers State University 1986 — 1988
General Requirements, General Requirements
Williams June 2014 - Present
SiteDataSystems (for White Buffalo Environmental, Inc.) April 2006 - June 2014
Choice Computer Services and TreatWrite October 2007 - February 2009
Bedlam Sports (Previously Sunbelt Sports) May 2004 - April 2006
Alorica September 2003 - April 2004
First Level Technology January 2002 - September 2003
Transco Supply August 2001 - February 2002
Williams Communications July 2000 - June 2001
BuyItNow.com May 1999 - July 2000
DecisionOne April 1998 - April 1999
Skills
SharePoint, SharePoint Designer, SQL Server, Visual Studio, HTML, CSS, Microsoft Office, Access, Excel, Word, PowerPoint, Visio, Paint.NET, OneNote, Outlook, SketchUp, Windows Movie Maker, Google Analytics, Google Adwords, Google Docs, Google Webmaster Tools, Google Website Optimizer, Blogging, Database Administration, Web Development, Databases, Web Design, Documentation, E-commerce, GIS, Internet, MySQL, Social Media, Social Networking, Network Security, Online Marketing, Organizing, Optimization, Photoshop, Planning, Quality Assurance, Research, SEO, Problem Solving, SQL, Troubleshooting, Wordpress, Writing, XHTML, Project Planning
Education
University of Oklahoma 1991 — 1993
Master, Human Relations; Film and Video Studies
Northeastern State University 1986 — 1991
Bachelor's of Arts, Psychology
Rogers State University 1986 — 1988
General Requirements, General Requirements
Justin Jeter's Alorica Experience 2011 - 2012
Job IT Specialist II at UL Workplace Health & Safety
Industry Information Technology and Services
Experience
UL Workplace Health & Safety November 2014 - Present
Covenant Dove, LLC July 2013 - October 2014
Robert Half Technology February 2013 - July 2013
Alorica 2011 - 2012
Alorica June 2010 - April 2011
Skills
Troubleshooting, Active Directory, VMware, Windows 7, Hardware, TCP/IP, Computer Hardware, Windows XP, Call Centers, Citrix, XP, Servers, Operating Systems, Windows 8.1, Technical Support
Education
IT University Online 2013 — 2013
Cisco Systems Certifications
Northwest Mississippi Community College 2009 — 2010
Business Administration and Management, General
UL Workplace Health & Safety November 2014 - Present
Covenant Dove, LLC July 2013 - October 2014
Robert Half Technology February 2013 - July 2013
Alorica 2011 - 2012
Alorica June 2010 - April 2011
Skills
Troubleshooting, Active Directory, VMware, Windows 7, Hardware, TCP/IP, Computer Hardware, Windows XP, Call Centers, Citrix, XP, Servers, Operating Systems, Windows 8.1, Technical Support
Education
IT University Online 2013 — 2013
Cisco Systems Certifications
Northwest Mississippi Community College 2009 — 2010
Business Administration and Management, General
Dawn Drury's Alorica Experience January 2011 - February 2012
Job Inside Sales Consultant
Industry Consumer Services
Experience
Alorica January 2011 - February 2012
PRC, LLC January 2006 - December 2010
Hancock Information Group October 2005 - December 2005
Danka Office Imaging December 2004 - October 2005
Medical Motor Service 1999 - 2000
Skills
Call Center, Customer Satisfaction, Customer Service, CRM, Process Improvement, Team Building, Employee Relations, Telecommunications, Outlook, Quality Assurance, Call Centers, Training
Education
Monroe Community College 1996 — 1998
Associate of Arts and Sciences (AAS), Executive Assistant/Executive Secretary
Alorica January 2011 - February 2012
PRC, LLC January 2006 - December 2010
Hancock Information Group October 2005 - December 2005
Danka Office Imaging December 2004 - October 2005
Medical Motor Service 1999 - 2000
Skills
Call Center, Customer Satisfaction, Customer Service, CRM, Process Improvement, Team Building, Employee Relations, Telecommunications, Outlook, Quality Assurance, Call Centers, Training
Education
Monroe Community College 1996 — 1998
Associate of Arts and Sciences (AAS), Executive Assistant/Executive Secretary
Jonathan Billett Jonathan Billett's Alorica Experience January 2014 - May 2015
Job Carrier Revenue Assurance Manager at EarthLink
Industry Telecommunications
Experience
EarthLink May 2015 - Present
Alorica January 2014 - May 2015
Level 3 Communications October 2012 - January 2014
Level 3 Communications 2008 - October 2012
Paychex 2005 - 2008
Paychex 2004 - 2005
Skills
MS Excel, MS Access, Telecommunication..., Strategic Pricing, Financial Analysis, Access, Microsoft Excel, Forecasting, Budgets, Telecommunications, Analysis, Sales, Finance, Pricing, Leadership, Project Planning, Management, Pricing Strategy, Process Improvement
Education
Nazareth College of Rochester 2001 — 2003
BS, Business Administration, IT Minor
Monroe Community College 1999 — 2001
A.S., Liberal Arts
EarthLink May 2015 - Present
Alorica January 2014 - May 2015
Level 3 Communications October 2012 - January 2014
Level 3 Communications 2008 - October 2012
Paychex 2005 - 2008
Paychex 2004 - 2005
Skills
MS Excel, MS Access, Telecommunication..., Strategic Pricing, Financial Analysis, Access, Microsoft Excel, Forecasting, Budgets, Telecommunications, Analysis, Sales, Finance, Pricing, Leadership, Project Planning, Management, Pricing Strategy, Process Improvement
Education
Nazareth College of Rochester 2001 — 2003
BS, Business Administration, IT Minor
Monroe Community College 1999 — 2001
A.S., Liberal Arts
Adrienne Leeds Adrienne Leeds's Alorica Experience February 2012 - May 2014
Job Customer Service Professional
Industry Consumer Services
Experience
Alorica February 2012 - May 2014
Wendy Babchin Inc January 2011 - January 2014
Alorica 2013 - 2014
Independent Contractor Customer Service October 2007 - December 2011
IBM January 1996 - January 2002
Skills
Direct Sales, Social Media Marketing, Temporary Placement, Networking, Leadership, Fashion, Account Management, Sales, Resume Writing, Solution Selling, Business Strategy, Business Analysis, Process Improvement, Digital Marketing, Customer Service, Salesforce.com, New Business Development, Outlook, Market Research, Merchandising, Analytics, Call Centers, Editing, Management, Business Development, B2B, Microsoft Office, Social Media, Advertising, Marketing, Team Leadership, Procurement, Purchasing, Contract Negotiation, Recruiting, Lead Generation, Nonprofits, Team Building, Public Speaking, Selling, Retail, Strategic Planning, Vendor Management, Sales Management, Training, Sales Process, CRM, Teamwork, Cold Calling, Negotiation
Education
New York University
Physical Education
Alorica February 2012 - May 2014
Wendy Babchin Inc January 2011 - January 2014
Alorica 2013 - 2014
Independent Contractor Customer Service October 2007 - December 2011
IBM January 1996 - January 2002
Skills
Direct Sales, Social Media Marketing, Temporary Placement, Networking, Leadership, Fashion, Account Management, Sales, Resume Writing, Solution Selling, Business Strategy, Business Analysis, Process Improvement, Digital Marketing, Customer Service, Salesforce.com, New Business Development, Outlook, Market Research, Merchandising, Analytics, Call Centers, Editing, Management, Business Development, B2B, Microsoft Office, Social Media, Advertising, Marketing, Team Leadership, Procurement, Purchasing, Contract Negotiation, Recruiting, Lead Generation, Nonprofits, Team Building, Public Speaking, Selling, Retail, Strategic Planning, Vendor Management, Sales Management, Training, Sales Process, CRM, Teamwork, Cold Calling, Negotiation
Education
New York University
Physical Education
Cindy Araneda Cindy Araneda's Alorica Experience March 2013 - August 2013
Job MIPS Manager at Verisk Health
Industry Information Technology and Services
Experience
Verisk Health June 2014 - Present
Alorica March 2013 - August 2013
ACS June 1993 - September 2012
Skills
BPO, Outsourcing, Management, Call Centers, Vendor Management, Business Process..., Process Improvement, Offshoring, Service Delivery, Solution Selling, Business Analysis, Account Management, Workforce Management, Operations Management, Team Building, Operational Excellence, Change Management, P, Leadership, Performance Management, Business Intelligence, Strategic Partnerships, Business Strategy, Customer Satisfaction, New Business Development, Program Management
Education
New Mexico State University 1980 — 1982
Associates, Education
Verisk Health June 2014 - Present
Alorica March 2013 - August 2013
ACS June 1993 - September 2012
Skills
BPO, Outsourcing, Management, Call Centers, Vendor Management, Business Process..., Process Improvement, Offshoring, Service Delivery, Solution Selling, Business Analysis, Account Management, Workforce Management, Operations Management, Team Building, Operational Excellence, Change Management, P, Leadership, Performance Management, Business Intelligence, Strategic Partnerships, Business Strategy, Customer Satisfaction, New Business Development, Program Management
Education
New Mexico State University 1980 — 1982
Associates, Education
Amy Comstock Amy Comstock's Alorica Experience December 2006 - Present
Job Training Manager at Alorica
Industry Writing and Editing
Experience
Alorica December 2006 - Present
West 2006 - 2009
Skills
Call Center, Training, Performance Management, Coaching, Leadership Development, Training Delivery, Talent Management, Instructional Design, Employee Training, Interviews, Call Centers, Employee Relations
Education
Northwest Missouri State University 1992 — 1995
BA, Marketing
Alorica December 2006 - Present
West 2006 - 2009
Skills
Call Center, Training, Performance Management, Coaching, Leadership Development, Training Delivery, Talent Management, Instructional Design, Employee Training, Interviews, Call Centers, Employee Relations
Education
Northwest Missouri State University 1992 — 1995
BA, Marketing
Hunter Daves-Garrett Hunter Daves-Garrett's Alorica Experience January 2006 - February 2006
Job Systems Engineer at Eagle Materials Central Plains Cement
Industry Industrial Automation
Experience
Eagle Materials May 2013 - Present
HDG Consulting January 2007 - Present
Eagle Materials - Central Plains Cement - Tulsa Plant December 2012 - May 2013
Lafarge North America - Tulsa Cement Plant January 2012 - November 2012
Lafarge North America - Fredonia Cement Plant April 2011 - January 2012
Lafarge North America - Tulsa Cement Plant January 2007 - April 2011
ProActive Business Solutions December 2006 - July 2009
Cox Communications May 2006 - November 2006
Alorica January 2006 - February 2006
DecisionOne January 2005 - December 2005
Skills
Servers, Technical Support, Hardware, Active Directory, IT Operations, Windows, Windows 7, Infrastructure, Windows Server, Printers, Lotus Notes, Disaster Recovery, Computer Hardware, Laptops, Network Administration, Switches, Operating Systems, System Administration, Customer Service, Microsoft Word, PLC, DHCP, DNS, Microsoft Office, Access, Visio, Routers, Desktop Support, Windows Server 2003, XP, Problem Solving, Excel, TCP/IP, Windows Server 2008, Word, VMware, SDLC, iFix, SCADA, Virtualization, WAN, Software Installation, Business Analysis, SMB, DFD, ERP, System Automation, HMI, Industrial Control, Process Automation
Education
Northeastern State University 2008 — 2010
Bachelor of Business Administration, Management Information Systems
Tulsa Community College 2005 — 2007
Associate's degree, Business Administration and Management, General
Eagle Materials May 2013 - Present
HDG Consulting January 2007 - Present
Eagle Materials - Central Plains Cement - Tulsa Plant December 2012 - May 2013
Lafarge North America - Tulsa Cement Plant January 2012 - November 2012
Lafarge North America - Fredonia Cement Plant April 2011 - January 2012
Lafarge North America - Tulsa Cement Plant January 2007 - April 2011
ProActive Business Solutions December 2006 - July 2009
Cox Communications May 2006 - November 2006
Alorica January 2006 - February 2006
DecisionOne January 2005 - December 2005
Skills
Servers, Technical Support, Hardware, Active Directory, IT Operations, Windows, Windows 7, Infrastructure, Windows Server, Printers, Lotus Notes, Disaster Recovery, Computer Hardware, Laptops, Network Administration, Switches, Operating Systems, System Administration, Customer Service, Microsoft Word, PLC, DHCP, DNS, Microsoft Office, Access, Visio, Routers, Desktop Support, Windows Server 2003, XP, Problem Solving, Excel, TCP/IP, Windows Server 2008, Word, VMware, SDLC, iFix, SCADA, Virtualization, WAN, Software Installation, Business Analysis, SMB, DFD, ERP, System Automation, HMI, Industrial Control, Process Automation
Education
Northeastern State University 2008 — 2010
Bachelor of Business Administration, Management Information Systems
Tulsa Community College 2005 — 2007
Associate's degree, Business Administration and Management, General
Donald Penman Donald Penman's Alorica Experience January 2013 - April 2014
Job Employee at UPMC
Industry Hospital & Health Care
Experience
UPMC April 2015 - Present
Red Lobster July 2014 - Present
Premier Marketing Innovations, Inc. April 2014 - May 2014
Jackson Hewitt January 2014 - April 2014
Alorica January 2013 - April 2014
Dish Network October 2003 - March 2010
Cheapskates Rest October 2000 - October 2003
United States Postal Service September 1993 - June 2000
US Navy June 1985 - July 1992
Skills
Training, Customer Service, Process Scheduler, Technical Support, Electronics, Microsoft Office, Microsoft Excel, PowerPoint, Marketing, Social Media, Customer Satisfaction, Microsoft Word, Data Entry, Outlook, Sales, Inventory Management, Management, Time Management
Education
Penn State Greater Allegheny 2011 — 2012
BS, Management Marketing, 3.83
Norfolk State University 1996 — 1998
Mathematics
Penn State University
UPMC April 2015 - Present
Red Lobster July 2014 - Present
Premier Marketing Innovations, Inc. April 2014 - May 2014
Jackson Hewitt January 2014 - April 2014
Alorica January 2013 - April 2014
Dish Network October 2003 - March 2010
Cheapskates Rest October 2000 - October 2003
United States Postal Service September 1993 - June 2000
US Navy June 1985 - July 1992
Skills
Training, Customer Service, Process Scheduler, Technical Support, Electronics, Microsoft Office, Microsoft Excel, PowerPoint, Marketing, Social Media, Customer Satisfaction, Microsoft Word, Data Entry, Outlook, Sales, Inventory Management, Management, Time Management
Education
Penn State Greater Allegheny 2011 — 2012
BS, Management Marketing, 3.83
Norfolk State University 1996 — 1998
Mathematics
Penn State University
Rebecca Griepentrog's Alorica Experience July 2012 - August 2013
Job Geeksquad Covert Dispatcher, Burnsville, MN
Industry Writing and Editing
Experience
Geeksquad January 2014 - Present
Alorica July 2012 - August 2013
Fastenal July 2008 - July 2011
Midtown Foods March 2006 - August 2009
Skills
Microsoft Office, Technical Support, Creative Writing, Troubleshooting, Mobile Devices, Account Management, Customer Service, Inventory Management
Education
Minnesota State College - Southeast Technical 2006 — 2008
Networking Administration & Technology, Information Systems
Northcentral Technical College 2003 — 2004
Human Resources Management and Services
Geeksquad January 2014 - Present
Alorica July 2012 - August 2013
Fastenal July 2008 - July 2011
Midtown Foods March 2006 - August 2009
Skills
Microsoft Office, Technical Support, Creative Writing, Troubleshooting, Mobile Devices, Account Management, Customer Service, Inventory Management
Education
Minnesota State College - Southeast Technical 2006 — 2008
Networking Administration & Technology, Information Systems
Northcentral Technical College 2003 — 2004
Human Resources Management and Services
Dewey Thompson's Alorica Experience December 2002 - January 2010
Job Senior Analyst / Order Manager at Verizon Business
Industry Telecommunications
Experience
Verizon Business August 2010 - Present
Dish Network January 2010 - August 2010
Alorica December 2002 - January 2010
Skills
Personal Chef Services, Quality Assurance, Malcolm Baldrige, Myers-Briggs Certified, Six Sigma, Iso 9000, Culinary Skills, Culinary Management, Culinary Education, Culinary Travel, Telecommunications..., Call Centers, Customer Satisfaction, Avaya, Contact Centers, Management, Provisioning, Sla, Employee Training, Help Desk Support, Customer Retention, Ethernet, Customer Service, Operations Management, Order Management, Process Scheduler, Troubleshooting, Process Improvement, Technical Support, Inventory Management, Supervisory Skills, Telecommunications
Education
Oklahoma State University 1998 — 2000
Associate of Arts and Sciences (A.A.S.), Food Service Mangement/Culinary Arts, 3.5
Oklahoma State University Institute of Technology-Okmulgee 1998 — 2000
Associate of Arts and Sciences (A.A.S.), Culinary Arts/Chef Training
Verizon Business August 2010 - Present
Dish Network January 2010 - August 2010
Alorica December 2002 - January 2010
Skills
Personal Chef Services, Quality Assurance, Malcolm Baldrige, Myers-Briggs Certified, Six Sigma, Iso 9000, Culinary Skills, Culinary Management, Culinary Education, Culinary Travel, Telecommunications..., Call Centers, Customer Satisfaction, Avaya, Contact Centers, Management, Provisioning, Sla, Employee Training, Help Desk Support, Customer Retention, Ethernet, Customer Service, Operations Management, Order Management, Process Scheduler, Troubleshooting, Process Improvement, Technical Support, Inventory Management, Supervisory Skills, Telecommunications
Education
Oklahoma State University 1998 — 2000
Associate of Arts and Sciences (A.A.S.), Food Service Mangement/Culinary Arts, 3.5
Oklahoma State University Institute of Technology-Okmulgee 1998 — 2000
Associate of Arts and Sciences (A.A.S.), Culinary Arts/Chef Training
Colleen Lange's Alorica Experience September 2014 - Present
Job HR Administrative Assistant at Alorica
Industry Warehousing
Experience
Alorica September 2014 - Present
CCO Investment Services December 2007 - April 2014
Citizens Bank April 2009 - November 2012
Amoskeag Women’s Rugby Club March 2009 - March 2011
Bath and Body Works November 2006 - November 2008
Blue River Canyon Day Spa and Store September 2007 - December 2007
Creature Comforts December 2006 - September 2007
Bancnorth Investment Group October 2003 - October 2006
Pellenz and Thomas, P.L.L.C April 2003 - September 2003
Kanu Customized, Inc October 2002 - September 2003
Skills
Customer Service, Fundraising, Management, Sales, Administrative..., Research, Microsoft Office, Nonprofits, Invoicing, Administration, Human Resources, Leadership, Sales Management
Education
New England College 1996 — 2000
Bachelor of Arts, Business, Business
Alorica September 2014 - Present
CCO Investment Services December 2007 - April 2014
Citizens Bank April 2009 - November 2012
Amoskeag Women’s Rugby Club March 2009 - March 2011
Bath and Body Works November 2006 - November 2008
Blue River Canyon Day Spa and Store September 2007 - December 2007
Creature Comforts December 2006 - September 2007
Bancnorth Investment Group October 2003 - October 2006
Pellenz and Thomas, P.L.L.C April 2003 - September 2003
Kanu Customized, Inc October 2002 - September 2003
Skills
Customer Service, Fundraising, Management, Sales, Administrative..., Research, Microsoft Office, Nonprofits, Invoicing, Administration, Human Resources, Leadership, Sales Management
Education
New England College 1996 — 2000
Bachelor of Arts, Business, Business
Peter Sinzenich Jr. Peter Sinzenich Jr.'s Alorica Experience February 2013 - Present
Job Director Client Services at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica February 2013 - Present
New River Leads August 2011 - December 2012
Alorica October 2003 - August 2011
Technion Communications June 1999 - October 2003
MarCom Technologies August 1997 - July 1998
Skills
Brand Loyalty, Resource Management, Strategic Partnerships, Contact Center..., Direct Sales, Customer Service, Telecommunications, B2B, Income Statement, Project Management, Call Center, Retail, Financial Forecasting, Call Center Development, Workforce Management, Program Management, Management, CRM, Cross-functional Team..., Outsourcing, Operations Management, Customer Experience, Customer Retention, Call Centers, Coaching, Leadership, Account Management, Recruiting, Training, Strategy, Start-ups, Vendor Management, Sales, Forecasting, P&L Management, BPO, Lead Generation, Telemarketing, Inbound Marketing, Contact Centers, Quality Assurance, Customer Satisfaction, Avaya, IVR, Sales Management, Contract Negotiation, Budgets, Offshoring, Business Strategy, Performance Management
Education
Northern Virginia Community College 1984 — 1986
Associates Credits, Police Administration
Alorica February 2013 - Present
New River Leads August 2011 - December 2012
Alorica October 2003 - August 2011
Technion Communications June 1999 - October 2003
MarCom Technologies August 1997 - July 1998
Skills
Brand Loyalty, Resource Management, Strategic Partnerships, Contact Center..., Direct Sales, Customer Service, Telecommunications, B2B, Income Statement, Project Management, Call Center, Retail, Financial Forecasting, Call Center Development, Workforce Management, Program Management, Management, CRM, Cross-functional Team..., Outsourcing, Operations Management, Customer Experience, Customer Retention, Call Centers, Coaching, Leadership, Account Management, Recruiting, Training, Strategy, Start-ups, Vendor Management, Sales, Forecasting, P&L Management, BPO, Lead Generation, Telemarketing, Inbound Marketing, Contact Centers, Quality Assurance, Customer Satisfaction, Avaya, IVR, Sales Management, Contract Negotiation, Budgets, Offshoring, Business Strategy, Performance Management
Education
Northern Virginia Community College 1984 — 1986
Associates Credits, Police Administration
Adam Kearns Adam Kearns's Alorica Experience February 2013 - Present
Job Sales Representative at Alorica
Industry Music
Experience
Alorica February 2013 - Present
Realer Music Group, LLC January 2010 - Present
Durham Public Schools August 2011 - December 2012
US Census Bureau February 2010 - September 2010
Radio One June 2008 - August 2008
Skills
Editing, Broadcast
Education
North Carolina Agricultural and Technical State University 2006 — 2008
Business Administration with a concentration in Marketing
North Carolina Central University 2003 — 2005
Business Administration with a concentration in Marketing
Alorica February 2013 - Present
Realer Music Group, LLC January 2010 - Present
Durham Public Schools August 2011 - December 2012
US Census Bureau February 2010 - September 2010
Radio One June 2008 - August 2008
Skills
Editing, Broadcast
Education
North Carolina Agricultural and Technical State University 2006 — 2008
Business Administration with a concentration in Marketing
North Carolina Central University 2003 — 2005
Business Administration with a concentration in Marketing
Cleeton Gumbs Cleeton Gumbs's Alorica Experience May 2011 - October 2012
Job Web Admin at FAMU College of Law
Industry Marketing and Advertising
Experience
Florida A&M University February 2015 - Present
Great Faith Church August 2008 - Present
Market Traders Institute, Inc July 2014 - February 2015
Comp-U-Floor May 2013 - June 2014
Alorica May 2011 - October 2012
Kelly Services January 2009 - May 2011
Siemens September 2007 - May 2008
Skills
Photoshop, Microsoft Office, Social Media Marketing, Illustrator, Wordpress, Wix website builder, Staffing Services, Teaching, Inside Sales, Marketing Strategy, Advertising, Graphic Design, Web Design, Web 2.0, Media Planning, Audio Editing, Video Editing, Human Resources, Social Media, Marketing Communications, WordPress, Sales, Creative Direction, Time Management, Social Networking, Marketing, Facebook, Adobe Creative Suite
Education
Nova Southeastern University 2011 — 2014
Master of Business Administration (MBA), Organizational Leadership
University of Central Florida - College of Business Administration 2005 — 2009
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Florida A&M University February 2015 - Present
Great Faith Church August 2008 - Present
Market Traders Institute, Inc July 2014 - February 2015
Comp-U-Floor May 2013 - June 2014
Alorica May 2011 - October 2012
Kelly Services January 2009 - May 2011
Siemens September 2007 - May 2008
Skills
Photoshop, Microsoft Office, Social Media Marketing, Illustrator, Wordpress, Wix website builder, Staffing Services, Teaching, Inside Sales, Marketing Strategy, Advertising, Graphic Design, Web Design, Web 2.0, Media Planning, Audio Editing, Video Editing, Human Resources, Social Media, Marketing Communications, WordPress, Sales, Creative Direction, Time Management, Social Networking, Marketing, Facebook, Adobe Creative Suite
Education
Nova Southeastern University 2011 — 2014
Master of Business Administration (MBA), Organizational Leadership
University of Central Florida - College of Business Administration 2005 — 2009
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Jeremy Tennant Jeremy Tennant's Alorica Experience June 2008 - September 2008
Job District Manager at Mobile Management Inc
Industry Wireless
Experience
Mobile Management Inc September 2014 - Present
Oklahoma National Guard June 2009 - Present
Dentures & Dental Services® September 2013 - May 2014
Dish Network June 2013 - September 2013
Dan D Drilling June 2012 - June 2013
DIRECTV June 2010 - February 2011
AT&T September 2008 - March 2010
Alorica June 2008 - September 2008
The Junction ISP August 2004 - June 2008
Skills
Management, Retail, Sales, Team Building
Education
Missouri Southern State University 2006 — 2007
Information Technology
Mobile Management Inc September 2014 - Present
Oklahoma National Guard June 2009 - Present
Dentures & Dental Services® September 2013 - May 2014
Dish Network June 2013 - September 2013
Dan D Drilling June 2012 - June 2013
DIRECTV June 2010 - February 2011
AT&T September 2008 - March 2010
Alorica June 2008 - September 2008
The Junction ISP August 2004 - June 2008
Skills
Management, Retail, Sales, Team Building
Education
Missouri Southern State University 2006 — 2007
Information Technology
Brittney Gibbs Brittney Gibbs's Alorica Experience May 2013 - July 2013
Job Administrative Assistant at TSA
Industry Government Administration
Experience
TSA February 2015 - Present
TSA April 2014 - February 2015
Fulton County Probate Court July 2013 - April 2014
Alorica May 2013 - July 2013
TSA July 2010 - May 2013
Nettles Harris Law Firm PLLC January 2012 - January 2013
Kids R Kids August 2009 - June 2010
Skills
Homeland Security, Government, Security, Security Management, Security Clearance, Policy, Security Operations, Federal Government, Criminal Justice, Criminal Investigations, Day Care, Administrative..., Legal Assistance, Microsoft Office, Microsoft Excel, Microsoft Word, Kronos WFC, WebTAS, Sabre, AIM, PMIS, EDB
Education
University of Mississippi 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections, 3.6
Northwest Mississippi Community College 2009 — 2011
Associate's degree, Criminal Justice, 3.8
Center Hill High School 2006 — 2009
Diploma
TSA February 2015 - Present
TSA April 2014 - February 2015
Fulton County Probate Court July 2013 - April 2014
Alorica May 2013 - July 2013
TSA July 2010 - May 2013
Nettles Harris Law Firm PLLC January 2012 - January 2013
Kids R Kids August 2009 - June 2010
Skills
Homeland Security, Government, Security, Security Management, Security Clearance, Policy, Security Operations, Federal Government, Criminal Justice, Criminal Investigations, Day Care, Administrative..., Legal Assistance, Microsoft Office, Microsoft Excel, Microsoft Word, Kronos WFC, WebTAS, Sabre, AIM, PMIS, EDB
Education
University of Mississippi 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections, 3.6
Northwest Mississippi Community College 2009 — 2011
Associate's degree, Criminal Justice, 3.8
Center Hill High School 2006 — 2009
Diploma
Jens Schubert Jens Schubert's Alorica Experience March 2015 - July 2015
Job Graduate Research Assistant at New Mexico State University
Industry Education Management
Experience
New Mexico State University May 2015 - Present
Alorica March 2015 - July 2015
Hampson English Institute/Donghua University May 2012 - July 2014
AT&T June 2008 - February 2012
Skills
Computer Proficiency, Microsoft Office, Customer Experience, Workforce Planning, Language Teaching, Team Leadership, Management, Customer Service, Training, Public Speaking
Education
New Mexico State University-Alamogordo 2011 — 2015
International Business, Management by Leadership, and History, Business Administration and Management, General, 3.88
New Mexico State University May 2015 - Present
Alorica March 2015 - July 2015
Hampson English Institute/Donghua University May 2012 - July 2014
AT&T June 2008 - February 2012
Skills
Computer Proficiency, Microsoft Office, Customer Experience, Workforce Planning, Language Teaching, Team Leadership, Management, Customer Service, Training, Public Speaking
Education
New Mexico State University-Alamogordo 2011 — 2015
International Business, Management by Leadership, and History, Business Administration and Management, General, 3.88
Salifu Ceesay's Alorica Experience May 2012 - January 2015
Job IT Desktop Specialist at St Thomas Health
Industry Hospital & Health Care
Experience
St Thomas Health September 2015 - Present
Genco ATC January 2015 - August 2015
Alorica May 2012 - January 2015
Computer House Company June 2010 - January 2014
Standard Chartered Bank Gambia Ltd August 2006 - December 2009
Skills
Software Installation, Computer Software..., Printers, Windows 7, Retail Banking, Branch Banking, XP, Windows XP, Computer Hardware..., Computer Hardware..., Commercial Banking, Computer Hardware, Hardware, Laptops, Java, C#, HTML, CSS, Dreamweaver, ColdFusion, Oracle SQL Developer, Microsoft Office, Troubleshooting, Operating Systems, Computer Repair, Windows Vista, Windows, Servers, Customer Service, Public Speaking, Leadership, Active Directory, Remote Desktop, Strategic Planning, Computer Maintenance, System Deployment, Networking, Training, Management, System Administration, Desktop Computers, Technical Support, Documentation, Databases, Team Leadership, Process Improvement, Windows Server
Education
Western Governors University 2015 — 2017
Bachelor of science, Information security
Nashville State Community College 2012 — 2014
Associate's Degree, CIS System Analyst
St Thomas Health September 2015 - Present
Genco ATC January 2015 - August 2015
Alorica May 2012 - January 2015
Computer House Company June 2010 - January 2014
Standard Chartered Bank Gambia Ltd August 2006 - December 2009
Skills
Software Installation, Computer Software..., Printers, Windows 7, Retail Banking, Branch Banking, XP, Windows XP, Computer Hardware..., Computer Hardware..., Commercial Banking, Computer Hardware, Hardware, Laptops, Java, C#, HTML, CSS, Dreamweaver, ColdFusion, Oracle SQL Developer, Microsoft Office, Troubleshooting, Operating Systems, Computer Repair, Windows Vista, Windows, Servers, Customer Service, Public Speaking, Leadership, Active Directory, Remote Desktop, Strategic Planning, Computer Maintenance, System Deployment, Networking, Training, Management, System Administration, Desktop Computers, Technical Support, Documentation, Databases, Team Leadership, Process Improvement, Windows Server
Education
Western Governors University 2015 — 2017
Bachelor of science, Information security
Nashville State Community College 2012 — 2014
Associate's Degree, CIS System Analyst
Phillip Johnson Jr.'s Alorica Experience June 2014 - October 2014
Job President of Phillip Dweedle Music™ | Experienced Musician & Visionary Entrepreneur
Industry Music
Experience
Rocky Mount Preparatory School October 2015 - Present
Thornes Chapel Missionary Baptist Church September 2015 - Present
Phillip Dweedle Music™ January 2015 - Present
Sweet Teas February 2015 - April 2015
RGIS December 2014 - January 2015
Alorica June 2014 - October 2014
The Rho Mu Chapter of Phi Mu Alpha Sinfonia Fraternity of America, Inc. August 2013 - May 2014
Spirit of Norfolk May 2010 - March 2014
Norfolk Public Schools September 2012 - December 2012
RaJazz & RaJazz Unplugged January 2011 - May 2011
Skills
Music, Microsoft Office, Bands, Singing, Teaching, Piano, Social Media, Social Networking, Music Theory, Composition, Music Performance, Conducting, Piano Performance, Piano Playing, Bass Guitar, Music Production, Songwriting, Music Videos, Music Publishing, Music Industry, Music Education, Musical Improvisation, Customer Service, Classical, Leadership, Arranging, Creative Writing, Sight Reading, Singer-songwriter, Piano Education, Trumpet, Research, iMovie, Garageband, Logic Pro, Finale, Strings
Education
Norfolk State University 2012 — 2014
Master of Music in Music (M.M.), Music Theory & Composition, Piano, GPA: 3.7
Norfolk State University 2006 — 2011
Bachelor of Music in Music Education (B.M.), Emphasis in Music Media, Trumpet, GPA: 3.1, Cum Laude
Rocky Mount Preparatory School October 2015 - Present
Thornes Chapel Missionary Baptist Church September 2015 - Present
Phillip Dweedle Music™ January 2015 - Present
Sweet Teas February 2015 - April 2015
RGIS December 2014 - January 2015
Alorica June 2014 - October 2014
The Rho Mu Chapter of Phi Mu Alpha Sinfonia Fraternity of America, Inc. August 2013 - May 2014
Spirit of Norfolk May 2010 - March 2014
Norfolk Public Schools September 2012 - December 2012
RaJazz & RaJazz Unplugged January 2011 - May 2011
Skills
Music, Microsoft Office, Bands, Singing, Teaching, Piano, Social Media, Social Networking, Music Theory, Composition, Music Performance, Conducting, Piano Performance, Piano Playing, Bass Guitar, Music Production, Songwriting, Music Videos, Music Publishing, Music Industry, Music Education, Musical Improvisation, Customer Service, Classical, Leadership, Arranging, Creative Writing, Sight Reading, Singer-songwriter, Piano Education, Trumpet, Research, iMovie, Garageband, Logic Pro, Finale, Strings
Education
Norfolk State University 2012 — 2014
Master of Music in Music (M.M.), Music Theory & Composition, Piano, GPA: 3.7
Norfolk State University 2006 — 2011
Bachelor of Music in Music Education (B.M.), Emphasis in Music Media, Trumpet, GPA: 3.1, Cum Laude
Jacqueline Sisk's Alorica Experience November 2011 - Present
Job Financial Sales Supervisor at Alorica
Industry Telecommunications
Experience
Alorica November 2011 - Present
Red Robin Burgers & Drinks July 2008 - November 2011
Skills
Project Management, Strategic Planning, Leadership, Sales, PowerPoint, Public Speaking, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Social Media, Team Building, Training, Team Leadership, Sales Management, Marketing Strategy, Budgets, Teaching, Marketing, Negotiation, Process Improvement, Teamwork, Coaching, English, Account Management, Business Strategy, Event Management, Time Management, Analysis, Program Management, Operations Management, Outlook, Windows, Social Media Marketing, Business Analysis, Strategy
Education
National School of Realty 2015 — 2015
Real Estate License, Real Estate
Northwest Shoals Community College-Muscle Shoals 2006 — 2008
General Studies, General Studies
New Century Technology High School 2005 — 2006
Advanced Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Russellville High School 2002 — 2005
Preparatory Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Alorica November 2011 - Present
Red Robin Burgers & Drinks July 2008 - November 2011
Skills
Project Management, Strategic Planning, Leadership, Sales, PowerPoint, Public Speaking, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Social Media, Team Building, Training, Team Leadership, Sales Management, Marketing Strategy, Budgets, Teaching, Marketing, Negotiation, Process Improvement, Teamwork, Coaching, English, Account Management, Business Strategy, Event Management, Time Management, Analysis, Program Management, Operations Management, Outlook, Windows, Social Media Marketing, Business Analysis, Strategy
Education
National School of Realty 2015 — 2015
Real Estate License, Real Estate
Northwest Shoals Community College-Muscle Shoals 2006 — 2008
General Studies, General Studies
New Century Technology High School 2005 — 2006
Advanced Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Russellville High School 2002 — 2005
Preparatory Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Joshua Hunter's Alorica Experience March 2012 - August 2012
Job Sales and Marketing Manager at Slingshot, Inc
Industry Internet
Experience
Slingshot, Inc December 2013 - Present
TSI Security August 2012 - December 2012
Alorica March 2012 - August 2012
Skills
Customer Service, Memorization, Sales, Perseverance, Hardwork, Social Media Marketing, Leadership, Team Leadership, Teamwork, Efficiency, Presenter, Advertising, Customer Experience, Customer Satisfaction, Customer Retention, Online Advertising, Security, PPC
Education
University of South Alabama 2012 — 2015
Bachelor of Science (BS), Biology, General
Oakwood College 2010 — 2011
Bachelor of Science (BS), Biology, General
Slingshot, Inc December 2013 - Present
TSI Security August 2012 - December 2012
Alorica March 2012 - August 2012
Skills
Customer Service, Memorization, Sales, Perseverance, Hardwork, Social Media Marketing, Leadership, Team Leadership, Teamwork, Efficiency, Presenter, Advertising, Customer Experience, Customer Satisfaction, Customer Retention, Online Advertising, Security, PPC
Education
University of South Alabama 2012 — 2015
Bachelor of Science (BS), Biology, General
Oakwood College 2010 — 2011
Bachelor of Science (BS), Biology, General
Antwaine Sells's Alorica Experience August 2011 - February 2012
Job Graduate of Oklahoma State University
Industry Marketing and Advertising
Experience
Owasso Body Coach February 2015 - Present
Hahn Appliance Warehouse July 2012 - July 2015
Alorica August 2011 - February 2012
2011B&B Yard Service November 2008 - August 2011
Hibbett Sporting Goods January 2008 - October 2008
Skills
Quick Study, Internet, Microsoft Word, Small Business, New Business Development, Social Media Marketing, Marketing, Business Planning, Organizational..., Social Media, Problem Solving, Mathematics, Time Management, Sales, Customer Service, Social Networking, Teamwork, PowerPoint, Team Leadership, Event Planning, Facebook, Marketing Communications, Advertising, Online Marketing, Retail, Data Entry, Marketing Research, Microsoft Excel, Customer Satisfaction, Leadership, Training, Event Management, Account Management, Public Speaking, Market Research, Marketing Strategy, Inventory Management, Customer Experience, Merchandising, Entrepreneurship, English, Telephone Skills, Cashiering
Education
Oklahoma State University 2010 — 2012
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Oklahoma State University 2010 — 2012
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Tulsa Community College 2008 — 2010
Associate of Science (AS), Business Administration, Management and Operations
Owasso Body Coach February 2015 - Present
Hahn Appliance Warehouse July 2012 - July 2015
Alorica August 2011 - February 2012
2011B&B Yard Service November 2008 - August 2011
Hibbett Sporting Goods January 2008 - October 2008
Skills
Quick Study, Internet, Microsoft Word, Small Business, New Business Development, Social Media Marketing, Marketing, Business Planning, Organizational..., Social Media, Problem Solving, Mathematics, Time Management, Sales, Customer Service, Social Networking, Teamwork, PowerPoint, Team Leadership, Event Planning, Facebook, Marketing Communications, Advertising, Online Marketing, Retail, Data Entry, Marketing Research, Microsoft Excel, Customer Satisfaction, Leadership, Training, Event Management, Account Management, Public Speaking, Market Research, Marketing Strategy, Inventory Management, Customer Experience, Merchandising, Entrepreneurship, English, Telephone Skills, Cashiering
Education
Oklahoma State University 2010 — 2012
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Oklahoma State University 2010 — 2012
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Tulsa Community College 2008 — 2010
Associate of Science (AS), Business Administration, Management and Operations
Steve Heeg's Alorica Experience April 2010 - December 2012
Job President at North Dallas Backdraft
Industry Restaurants
Experience
North Dallas Backdraft January 2012 - Present
Alorica April 2010 - December 2012
United Health Group May 2007 - May 2010
Sitel April 2002 - February 2007
Gateway Computers 1994 - 2002
Skills
Call Center, Outsourcing, Operations Management, BPO, Vendor Management, Call Centers, P&L Management, Human Resources, Recruiting, Management, Executive Management, Team Management, Workforce Management, Business Process..., IT Management, Leadership, Cross-functional Team..., Service Delivery, Start-ups, Team Leadership, Telemarketing, Account Management, Quality Assurance, Customer Retention, Customer Experience, CRM, Performance Management, Customer Service, Telecommunications, Strategic Planning, Employee Engagement, Customer Satisfaction, Program Management, Inbound Marketing, Sales Process, Coaching, Operational Excellence, Strategy, Process Improvement, Team Building, Offshoring, Process Engineering, New Business Development, Business Analysis, Technical Support, Sales, Change Management, Business Process, Project Management, Contact Centers
Education
Northwestern College 1992 — 1994
Elementary Education and Teaching
Northwestern College 1991 — 1994
BS, Education
North Dallas Backdraft January 2012 - Present
Alorica April 2010 - December 2012
United Health Group May 2007 - May 2010
Sitel April 2002 - February 2007
Gateway Computers 1994 - 2002
Skills
Call Center, Outsourcing, Operations Management, BPO, Vendor Management, Call Centers, P&L Management, Human Resources, Recruiting, Management, Executive Management, Team Management, Workforce Management, Business Process..., IT Management, Leadership, Cross-functional Team..., Service Delivery, Start-ups, Team Leadership, Telemarketing, Account Management, Quality Assurance, Customer Retention, Customer Experience, CRM, Performance Management, Customer Service, Telecommunications, Strategic Planning, Employee Engagement, Customer Satisfaction, Program Management, Inbound Marketing, Sales Process, Coaching, Operational Excellence, Strategy, Process Improvement, Team Building, Offshoring, Process Engineering, New Business Development, Business Analysis, Technical Support, Sales, Change Management, Business Process, Project Management, Contact Centers
Education
Northwestern College 1992 — 1994
Elementary Education and Teaching
Northwestern College 1991 — 1994
BS, Education
Umar Naseem, Executive MBA's Alorica Experience March 2008 - June 2008
Job Business Analyst
Industry Retail
Experience
U&Z Inc. January 2009 - Present
DCCCD February 2011 - June 2011
Click2tutor June 2010 - October 2010
Kohl's Department Stores April 2010 - July 2010
Alorica March 2008 - June 2008
Ford Motor Company July 2007 - November 2007
Skills
Strategic Planning, SWOT analysis, Program Management, Forecasting, Marketing Research, Capital Budgeting, Team Leadership, Consumer Behaviour, Commercial Aviation, Computer Maintenance, Astrophysics, Multicultural, Foreign Languages, Computer Hardware, Microsoft Operating..., Program Evaluation, Leadership, Analysis, Customer Service, Microsoft Excel, Training, Teamwork, Recruiting, Financial Analysis, PowerPoint, Microsoft Office, Management
Education
Texas Woman's University 2014 — 2015
Executive MBA, Business Administration and Management
The University of Texas at Arlington 2011 — 2012
Bachelor of Business Administration (B.B.A.), Concentration in Management
Tarrant County College 2011 — 2012
Business Administration and Management, General
Spartant College of Aeronautics and Technology 2007 — 2008
Diploma, Aviation, Graduated with Honors
Mountain View College 2009 — 2011
Business Administration and Management, General
South Grand Prairie High School 2003 — 2007
Diploma
U&Z Inc. January 2009 - Present
DCCCD February 2011 - June 2011
Click2tutor June 2010 - October 2010
Kohl's Department Stores April 2010 - July 2010
Alorica March 2008 - June 2008
Ford Motor Company July 2007 - November 2007
Skills
Strategic Planning, SWOT analysis, Program Management, Forecasting, Marketing Research, Capital Budgeting, Team Leadership, Consumer Behaviour, Commercial Aviation, Computer Maintenance, Astrophysics, Multicultural, Foreign Languages, Computer Hardware, Microsoft Operating..., Program Evaluation, Leadership, Analysis, Customer Service, Microsoft Excel, Training, Teamwork, Recruiting, Financial Analysis, PowerPoint, Microsoft Office, Management
Education
Texas Woman's University 2014 — 2015
Executive MBA, Business Administration and Management
The University of Texas at Arlington 2011 — 2012
Bachelor of Business Administration (B.B.A.), Concentration in Management
Tarrant County College 2011 — 2012
Business Administration and Management, General
Spartant College of Aeronautics and Technology 2007 — 2008
Diploma, Aviation, Graduated with Honors
Mountain View College 2009 — 2011
Business Administration and Management, General
South Grand Prairie High School 2003 — 2007
Diploma
Alexandria Thompson Alexandria Thompson's Alorica Experience June 2013 - Present
Job
Industry Marketing and Advertising
Experience
Alorica June 2013 - Present
Skills
Management, Microsoft Excel, Leadership, Microsoft Word, Customer Service, Windows, Sales, Research, Team Leadership, Social Media, Outlook, Team Building
Education
Northeastern State University 2008 — 2015
Bachelor of Science (B.S.), Mathematics
Alorica June 2013 - Present
Skills
Management, Microsoft Excel, Leadership, Microsoft Word, Customer Service, Windows, Sales, Research, Team Leadership, Social Media, Outlook, Team Building
Education
Northeastern State University 2008 — 2015
Bachelor of Science (B.S.), Mathematics
Huley Hollingsworth II's Alorica Experience July 2005 - April 2009
Job Operations Manager
Industry Telecommunications
Experience
MacNeill Group, Inc. August 2015 - Present
Univita Health Inc October 2014 - August 2015
Univita Health Inc May 2014 - October 2014
American Express February 2012 - May 2014
Comcast Cable August 2011 - February 2012
Nova Southeastern University August 2009 - October 2011
Alorica July 2005 - April 2009
Alorica March 2002 - July 2005
After School Programs, Inc. September 2000 - March 2002
Skills
Call Centers, Process Improvement, Training, Leadership, Customer Experience, CRM, Management, Workforce Management, Vendor Management, Analysis, Customer Satisfaction, Coaching, Forecasting, Program Management, Time Management, Operations Management, Data Analysis, Software Documentation, Call Center, Process Scheduler, Project Management, Troubleshooting, Microsoft Office, Networking, Microsoft Excel, Budgets, Avaya Technologies, Analytics, CMS, Building Relationships, Aspect, Blue Pumpkin, Call Center Development, Analytical Skills, Genesys, Cognos, Reporting & Analysis, Avaya, Impact 360, Excel Dashboards, uptivity, Clarity, ADP Payroll, eWFM, Work At Home, Scheduling, NICE Call Recording, Medtrac, Symon
Education
Nova Southeastern University 2009 — 2011
Business Administration, Management and Operations
Dillard High School 1998 — 2001
Diploma
MacNeill Group, Inc. August 2015 - Present
Univita Health Inc October 2014 - August 2015
Univita Health Inc May 2014 - October 2014
American Express February 2012 - May 2014
Comcast Cable August 2011 - February 2012
Nova Southeastern University August 2009 - October 2011
Alorica July 2005 - April 2009
Alorica March 2002 - July 2005
After School Programs, Inc. September 2000 - March 2002
Skills
Call Centers, Process Improvement, Training, Leadership, Customer Experience, CRM, Management, Workforce Management, Vendor Management, Analysis, Customer Satisfaction, Coaching, Forecasting, Program Management, Time Management, Operations Management, Data Analysis, Software Documentation, Call Center, Process Scheduler, Project Management, Troubleshooting, Microsoft Office, Networking, Microsoft Excel, Budgets, Avaya Technologies, Analytics, CMS, Building Relationships, Aspect, Blue Pumpkin, Call Center Development, Analytical Skills, Genesys, Cognos, Reporting & Analysis, Avaya, Impact 360, Excel Dashboards, uptivity, Clarity, ADP Payroll, eWFM, Work At Home, Scheduling, NICE Call Recording, Medtrac, Symon
Education
Nova Southeastern University 2009 — 2011
Business Administration, Management and Operations
Dillard High School 1998 — 2001
Diploma
Kern Philgence Kern Philgence's Alorica Experience February 2011 - June 2011
Job Adjunct Professor of History and Political Science at University of Maine at Fort Kent
Industry Education Management
Experience
University of Maine at Fort Kent August 2015 - Present
Connections Academy Maine August 2014 - Present
Kaufman, Englett and Lynd March 2011 - August 2012
Alorica February 2011 - June 2011
WFAF December 2004 - January 2011
Skills
Independent Contractor, Customer Service, Operations Research, Public Speaking, Research, Teaching, Mentoring, Problem Solving, Analysis, Writing, Policy, Microsoft Office, PowerPoint, Word, Policy Analysis, Windows, Excel, Government, Editing, History, Military History, Data Analysis, Customer Relations, Planning, Public Relations, International Relations, Economics, Supervisory Skills, Microsoft Excel, Microsoft Word, Leadership Development
Education
Norwich University 2007 — 2009
Masters, Military History
University of Central Florida 1998 — 2000
Bachelor of Arts, History
University of Maine at Fort Kent August 2015 - Present
Connections Academy Maine August 2014 - Present
Kaufman, Englett and Lynd March 2011 - August 2012
Alorica February 2011 - June 2011
WFAF December 2004 - January 2011
Skills
Independent Contractor, Customer Service, Operations Research, Public Speaking, Research, Teaching, Mentoring, Problem Solving, Analysis, Writing, Policy, Microsoft Office, PowerPoint, Word, Policy Analysis, Windows, Excel, Government, Editing, History, Military History, Data Analysis, Customer Relations, Planning, Public Relations, International Relations, Economics, Supervisory Skills, Microsoft Excel, Microsoft Word, Leadership Development
Education
Norwich University 2007 — 2009
Masters, Military History
University of Central Florida 1998 — 2000
Bachelor of Arts, History
Eddie Vaca's Alorica Experience April 2015 - Present
Job Division Vice President at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica April 2015 - Present
Alorica July 2010 - April 2015
FDP, LLC January 2009 - June 2012
PRC, LLC an IAC Operating Company September 2006 - August 2008
PRC, LLC an IAC Operating Company September 2003 - August 2006
PRC, LLC an IAC Operating Company September 2000 - August 2003
PRC, LLC and IAC Operating Company December 1995 - August 2000
Skills
CRM, Call Centers, Leadership, Call Center, Strategy, Customer Satisfaction, Process Improvement, Management, Vendor Management, Outsourcing, P&L Management, Business Development, Workforce Management, BPO, Telecommunications, Customer Experience, Program Management, Operations Management, Start-ups, Team Management, Customer Retention, Performance Management, Contact Centers, Team Leadership, Inbound Marketing, Business Process..., Strategic Planning, Sales, Training, Coaching, Executive Management, Service Delivery, Team Building, Business Analysis, Customer Service, Call Center Development, Offshoring, Direct Sales, Cross-functional Team..., Lead Generation, Change Management, SaaS, Telemarketing, Avaya, Account Management, Sales Operations, Forecasting, Behavioral Based...
Education
Nova Southeastern University 1988 — 1993
BA
Alorica April 2015 - Present
Alorica July 2010 - April 2015
FDP, LLC January 2009 - June 2012
PRC, LLC an IAC Operating Company September 2006 - August 2008
PRC, LLC an IAC Operating Company September 2003 - August 2006
PRC, LLC an IAC Operating Company September 2000 - August 2003
PRC, LLC and IAC Operating Company December 1995 - August 2000
Skills
CRM, Call Centers, Leadership, Call Center, Strategy, Customer Satisfaction, Process Improvement, Management, Vendor Management, Outsourcing, P&L Management, Business Development, Workforce Management, BPO, Telecommunications, Customer Experience, Program Management, Operations Management, Start-ups, Team Management, Customer Retention, Performance Management, Contact Centers, Team Leadership, Inbound Marketing, Business Process..., Strategic Planning, Sales, Training, Coaching, Executive Management, Service Delivery, Team Building, Business Analysis, Customer Service, Call Center Development, Offshoring, Direct Sales, Cross-functional Team..., Lead Generation, Change Management, SaaS, Telemarketing, Avaya, Account Management, Sales Operations, Forecasting, Behavioral Based...
Education
Nova Southeastern University 1988 — 1993
BA
Christopher Maple Christopher Maple's Alorica Experience May 2014 - May 2015
Job Sports Information Dept at Southeastern Oklahoma State University
Industry Sports
Experience
Chickasaw Nation August 2015 - Present
iQor July 2015 - August 2015
Southeastern Oklahoma State University August 2012 - August 2015
Alorica May 2014 - May 2015
Murray State College August 2009 - May 2012
Interactive Response Technologies, (IRT) May 2008 - October 2008
Skills
Sports, People Skills, Microsoft Word, PowerPoint, Baseball, Budgets, Strategic Planning, Social Media, Customer Service, Teaching, Social Networking, Microsoft Excel, Microsoft Office, Event Management, Higher Education, Facebook, Sports Management, Marketing Strategy, Project Management, New Business Development, Communication, Writing, Sponsorship, Program Management, Customer Retention, Contract Negotiation
Education
Southeastern Oklahoma State University 2012 — 2016
Bachelor's degree, Health and Physical Education/Fitness
Murray State College 2009 — 2012
Associate of Science (A.S.), General Studies
Tupelo High School 2004 — 2008
HS Diploma, H
Chickasaw Nation August 2015 - Present
iQor July 2015 - August 2015
Southeastern Oklahoma State University August 2012 - August 2015
Alorica May 2014 - May 2015
Murray State College August 2009 - May 2012
Interactive Response Technologies, (IRT) May 2008 - October 2008
Skills
Sports, People Skills, Microsoft Word, PowerPoint, Baseball, Budgets, Strategic Planning, Social Media, Customer Service, Teaching, Social Networking, Microsoft Excel, Microsoft Office, Event Management, Higher Education, Facebook, Sports Management, Marketing Strategy, Project Management, New Business Development, Communication, Writing, Sponsorship, Program Management, Customer Retention, Contract Negotiation
Education
Southeastern Oklahoma State University 2012 — 2016
Bachelor's degree, Health and Physical Education/Fitness
Murray State College 2009 — 2012
Associate of Science (A.S.), General Studies
Tupelo High School 2004 — 2008
HS Diploma, H
Eric Hagen's Alorica Experience March 2009 - March 2013
Job Vice President, Contact Center Operations at Support.com
Industry Information Technology and Services
Experience
Support.com May 2014 - Present
support.com July 2013 - May 2014
American Express Business Travel March 2013 - July 2013
Alorica March 2009 - March 2013
Sitel September 2007 - March 2009
Sitel January 2007 - September 2007
Sitel September 2005 - January 2007
Upstream June 1999 - September 2005
Rosenbluth International January 1995 - June 1999
Skills
Workforce Management, Call Center, Capacity Planning, Six Sigma, Command Center, Project Management, Business Process..., Change Management, Pricing Models, Budget Process, Staff Development, Coaching, Demand Forecasting, Financial Forecasting, Strategic Planning, Financial Modeling, Performance Reporting, KPI Reports, Data Analysis, Process Automation, Balanced Scorecard, Problem Solving, Avaya, BPO, Call Centers, Contact Centers, Customer Satisfaction, Forecasting, IEX, Leadership, Management, Operations Management, Outsourcing, Pricing Strategy, Strategy, Analysis, Call Center Development, Process Improvement, Vendor Management, Metrics, Contact Center..., Customer Experience, Avaya Technologies, Team Leadership, Performance Management
Education
North Dakota State University 2000 — 2003
MBA, Business Administration
North Dakota 1995 — 1999
Bachelor's degree, Sociology
Support.com May 2014 - Present
support.com July 2013 - May 2014
American Express Business Travel March 2013 - July 2013
Alorica March 2009 - March 2013
Sitel September 2007 - March 2009
Sitel January 2007 - September 2007
Sitel September 2005 - January 2007
Upstream June 1999 - September 2005
Rosenbluth International January 1995 - June 1999
Skills
Workforce Management, Call Center, Capacity Planning, Six Sigma, Command Center, Project Management, Business Process..., Change Management, Pricing Models, Budget Process, Staff Development, Coaching, Demand Forecasting, Financial Forecasting, Strategic Planning, Financial Modeling, Performance Reporting, KPI Reports, Data Analysis, Process Automation, Balanced Scorecard, Problem Solving, Avaya, BPO, Call Centers, Contact Centers, Customer Satisfaction, Forecasting, IEX, Leadership, Management, Operations Management, Outsourcing, Pricing Strategy, Strategy, Analysis, Call Center Development, Process Improvement, Vendor Management, Metrics, Contact Center..., Customer Experience, Avaya Technologies, Team Leadership, Performance Management
Education
North Dakota State University 2000 — 2003
MBA, Business Administration
North Dakota 1995 — 1999
Bachelor's degree, Sociology
Enja Gumbs Enja Gumbs's Alorica Experience September 2007 - December 2008
Job Electrical Designer at FrankfurtShortBruza Associates, P.C. architects engineers planners
Industry Electrical/Electronic Manufacturing
Experience
Frankfurt-Short-Bruza Associates, P.C. architects engineers planners June 2015 - Present
Army National Guard May 2009 - Present
Baker Hughes September 2013 - March 2015
Ducommun LaBarge Technologies January 2012 - April 2012
West Corporation March 2009 - July 2009
Alorica September 2007 - December 2008
Skills
Troubleshooting, Customer Service, Brainstorm Facilitation, Technical Support, Computer Hardware, Maintenance & Repair, Windows 7, Security, Leadership, Team Leadership, Networking, Windows, Access, Computer Repair, Military, Quality Assurance
Education
Oklahoma State University 2011 — 2014
Bachelor of Applied Science (BASc), Electronics Engineering Technology
Spartan College of Aeronautics and Technology 2006 — 2009
Associate of Arts and Sciences (A.A.S.), Avionics Maintenance Technology/Technician
Frankfurt-Short-Bruza Associates, P.C. architects engineers planners June 2015 - Present
Army National Guard May 2009 - Present
Baker Hughes September 2013 - March 2015
Ducommun LaBarge Technologies January 2012 - April 2012
West Corporation March 2009 - July 2009
Alorica September 2007 - December 2008
Skills
Troubleshooting, Customer Service, Brainstorm Facilitation, Technical Support, Computer Hardware, Maintenance & Repair, Windows 7, Security, Leadership, Team Leadership, Networking, Windows, Access, Computer Repair, Military, Quality Assurance
Education
Oklahoma State University 2011 — 2014
Bachelor of Applied Science (BASc), Electronics Engineering Technology
Spartan College of Aeronautics and Technology 2006 — 2009
Associate of Arts and Sciences (A.A.S.), Avionics Maintenance Technology/Technician
James Hakim James Hakim's Alorica Experience March 2015 - August 2015
Job Recruiter at University Health System
Industry Human Resources
Experience
University Health System August 2015 - Present
Alorica March 2015 - August 2015
West Corporation June 2013 - February 2015
ADP June 2012 - August 2012
Redcats November 2005 - April 2007
Education
New Mexico State University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Human Resources Management
University Health System August 2015 - Present
Alorica March 2015 - August 2015
West Corporation June 2013 - February 2015
ADP June 2012 - August 2012
Redcats November 2005 - April 2007
Education
New Mexico State University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Human Resources Management
Tony Lipscomb Tony Lipscomb's Alorica Experience August 2014 - March 2015
Job Customer Advocate
Industry Medical Practice
Experience
Balance Behavioural Health April 2015 - September 2015
Alorica August 2014 - March 2015
Landmark Property Management Co. August 2013 - August 2014
The Berkeley hotel January 2013 - July 2014
Pembrooke Occupational Health February 2013 - August 2013
Wells Fargo 2012 - 2013
Radisson Hotel and Suites December 2009 - September 2011
Skills
Sales, Customer Service, Employee Benefits, Customer Satisfaction, Outlook, Microsoft Excel, Microsoft Office, Time Management, Microsoft Word, PowerPoint, Front Office, Teamwork, Hotels, Hospitality Industry, Telephone Skills, Hospitality Management
Education
Norfolk State University 2007 — 2008
Computer Science
Machester High School 2003 — 2007
Diploma, General Studies
Balance Behavioural Health April 2015 - September 2015
Alorica August 2014 - March 2015
Landmark Property Management Co. August 2013 - August 2014
The Berkeley hotel January 2013 - July 2014
Pembrooke Occupational Health February 2013 - August 2013
Wells Fargo 2012 - 2013
Radisson Hotel and Suites December 2009 - September 2011
Skills
Sales, Customer Service, Employee Benefits, Customer Satisfaction, Outlook, Microsoft Excel, Microsoft Office, Time Management, Microsoft Word, PowerPoint, Front Office, Teamwork, Hotels, Hospitality Industry, Telephone Skills, Hospitality Management
Education
Norfolk State University 2007 — 2008
Computer Science
Machester High School 2003 — 2007
Diploma, General Studies
Noah Towns's Alorica Experience August 2013 - Present
Job Training Quality Manager at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica August 2013 - Present
Alorica March 2012 - August 2013
Alorica September 2009 - March 2012
Skills
Customer Service, Quality Assurance, Quality Management, Training, Instructor-led Training, Music Education, Choral Conducting, Vocalist, Tenor, Training Management, Work At Home, Call Centers, Leadership
Education
Morningside College 2013 — 2015
Bachelor of Education (BEd), Music
University of Northern Iowa 2005 — 2009
Associate of Arts (AA), Music
Alorica August 2013 - Present
Alorica March 2012 - August 2013
Alorica September 2009 - March 2012
Skills
Customer Service, Quality Assurance, Quality Management, Training, Instructor-led Training, Music Education, Choral Conducting, Vocalist, Tenor, Training Management, Work At Home, Call Centers, Leadership
Education
Morningside College 2013 — 2015
Bachelor of Education (BEd), Music
University of Northern Iowa 2005 — 2009
Associate of Arts (AA), Music
Nicholas Hurley Nicholas Hurley's Alorica Experience 2010 - 2011
Job Senior Reporting Analyst at ASU Foundation for A New American University
Industry Higher Education
Experience
ASU Foundation for A New American University July 2015 - Present
ASU Foundation for A New American University 2013 - Present
Bank of America 2011 - 2013
Alorica 2010 - 2011
Skills
Microsoft Office, Microsoft SQL Server, Crystal Reports, SSRS, VBA, VB.NET, PL/SQL, HTML5, CSS, JavaScript, PHP, WordPress, Microsoft Excel, Process Improvement, Customer Service, Business Analysis, Public Speaking, Strategic Planning, Management, Access, Data Analysis, Leadership, Research, Microsoft Word
Education
Morehouse College 2003 — 2009
Bachelor of Arts (BA), Marketing
ASU Foundation for A New American University July 2015 - Present
ASU Foundation for A New American University 2013 - Present
Bank of America 2011 - 2013
Alorica 2010 - 2011
Skills
Microsoft Office, Microsoft SQL Server, Crystal Reports, SSRS, VBA, VB.NET, PL/SQL, HTML5, CSS, JavaScript, PHP, WordPress, Microsoft Excel, Process Improvement, Customer Service, Business Analysis, Public Speaking, Strategic Planning, Management, Access, Data Analysis, Leadership, Research, Microsoft Word
Education
Morehouse College 2003 — 2009
Bachelor of Arts (BA), Marketing
Daniel Copeland Daniel Copeland's Alorica Experience August 2009 - June 2011
Job Owner at NineEighteenRoasters
Industry Medical Devices
Experience
NineEighteenRoasters August 2015 - Present
Compression Solutions July 2015 - Present
Owasso Pentecostal Church July 2014 - Present
Compression Solutions June 2011 - July 2015
Hobby Lobby October 2012 - November 2013
The Lighthouse Church June 2010 - March 2012
Alorica August 2009 - June 2011
Lighthouse Christian Academy August 2010 - December 2010
Hobby Lobby February 2006 - August 2009
Skills
Customer Service, Microsoft Office, Team Building, Call Center, Troubleshooting, Microsoft Excel, Process Improvement, Technical Support, Software Documentation, Customer Satisfaction, Data Entry, Management, Teamwork, System Administration, Outlook, Employee Training, Training, Call Centers, Public Speaking, Leadership, Access, Hardware
Education
Oklahoma State University 2010 — 2011
B.S.B.A, Management
University of Tulsa 2007 — 2010
Management Information Systems
NineEighteenRoasters August 2015 - Present
Compression Solutions July 2015 - Present
Owasso Pentecostal Church July 2014 - Present
Compression Solutions June 2011 - July 2015
Hobby Lobby October 2012 - November 2013
The Lighthouse Church June 2010 - March 2012
Alorica August 2009 - June 2011
Lighthouse Christian Academy August 2010 - December 2010
Hobby Lobby February 2006 - August 2009
Skills
Customer Service, Microsoft Office, Team Building, Call Center, Troubleshooting, Microsoft Excel, Process Improvement, Technical Support, Software Documentation, Customer Satisfaction, Data Entry, Management, Teamwork, System Administration, Outlook, Employee Training, Training, Call Centers, Public Speaking, Leadership, Access, Hardware
Education
Oklahoma State University 2010 — 2011
B.S.B.A, Management
University of Tulsa 2007 — 2010
Management Information Systems
Rosanna Moquete Rosanna Moquete's Alorica Experience August 2012 - April 2014
Job Customer Service Specialist at Black Turtle, Inc.
Industry Consumer Services
Experience
Black Turtle Services, Inc. August 2015 - Present
Sunrise Systems, Inc. May 2014 - August 2014
Alorica August 2012 - April 2014
Franklin Covey November 2009 - February 2011
Sorenson Communications, Inc. August 2008 - May 2009
Professional Staffing, Inc. (contract assignment w/Zagg, Inc.) July 2008 - August 2008
Teleperformance, Inc. January 2008 - March 2008
Convergys, (Capital One Project) June 2005 - July 2006
Skills
Customer Service, Technical Support, Invoicing, Accounts Payable, Sales, Retail, Data Entry, Customer Retention, Windows, Time Management, Communication Skills, Typing, Multi Tasking, Computer Literate, Microsoft Word, 10 Key, Call Centers, Training, Troubleshooting, Outlook, Teamwork, Audio Typing
Education
The National University 1992 — 1994
BA 4 courses to complete, Psychology/Behavioral Science, 3.8
Monterey Peninsula College 1971 — 1973
Associate's Degree, Business Administration/Social Sciences, 2.7
Black Turtle Services, Inc. August 2015 - Present
Sunrise Systems, Inc. May 2014 - August 2014
Alorica August 2012 - April 2014
Franklin Covey November 2009 - February 2011
Sorenson Communications, Inc. August 2008 - May 2009
Professional Staffing, Inc. (contract assignment w/Zagg, Inc.) July 2008 - August 2008
Teleperformance, Inc. January 2008 - March 2008
Convergys, (Capital One Project) June 2005 - July 2006
Skills
Customer Service, Technical Support, Invoicing, Accounts Payable, Sales, Retail, Data Entry, Customer Retention, Windows, Time Management, Communication Skills, Typing, Multi Tasking, Computer Literate, Microsoft Word, 10 Key, Call Centers, Training, Troubleshooting, Outlook, Teamwork, Audio Typing
Education
The National University 1992 — 1994
BA 4 courses to complete, Psychology/Behavioral Science, 3.8
Monterey Peninsula College 1971 — 1973
Associate's Degree, Business Administration/Social Sciences, 2.7
Juan Pablo Chellew Juan Pablo Chellew's Alorica Experience January 2012 - February 2013
Job Senior Quality Assurance and Compliance Manager at Sheridan Healthcorp
Industry Computer Software
Experience
Sheridan Healthcorp August 2013 - Present
Acquinity Interactive February 2013 - August 2013
Alorica January 2012 - February 2013
RedPrairie July 2007 - November 2011
Tyco/ADT 2005 - 2007
RevChain Solutions (Windstream) June 2003 - October 2005
Viziqor (now Formula Telecom Solutions, Inc.) January 2002 - May 2003
Daleen Technologies 1997 - 2002
Skills
SDLC, Agile Methodologies, Quality Assurance, Test Automation, Quality Center, Software Quality..., Testing, Scrum, System Testing, Regression Testing, Manual Testing, QTP, Software Project..., Microsoft SQL Server, Process Improvement, SQL, Oracle, Performance Testing, Software Development, Security Testing, .NET, Resource Management, Java, Change Management, Business Analysis, Six Sigma, Release Management, LoadRunner, Agile Testing, Coaching, UML, Software Engineering, Hiring, Offshore Management, Process Management, Usability Testing, Change Control, Penetration Testing, PCI DSS, Order to Cash, SQL Server, B2C, Budget Management, Scrum Master, ERP/CRM, J2EE, B2B eCommerce, web onthology, OWL, B2B
Education
University of Maryland University College
BS
Montgomery College
Associate
ASQ 2010 — 2010
Manager of Quality/Organizational Excellence
Sheridan Healthcorp August 2013 - Present
Acquinity Interactive February 2013 - August 2013
Alorica January 2012 - February 2013
RedPrairie July 2007 - November 2011
Tyco/ADT 2005 - 2007
RevChain Solutions (Windstream) June 2003 - October 2005
Viziqor (now Formula Telecom Solutions, Inc.) January 2002 - May 2003
Daleen Technologies 1997 - 2002
Skills
SDLC, Agile Methodologies, Quality Assurance, Test Automation, Quality Center, Software Quality..., Testing, Scrum, System Testing, Regression Testing, Manual Testing, QTP, Software Project..., Microsoft SQL Server, Process Improvement, SQL, Oracle, Performance Testing, Software Development, Security Testing, .NET, Resource Management, Java, Change Management, Business Analysis, Six Sigma, Release Management, LoadRunner, Agile Testing, Coaching, UML, Software Engineering, Hiring, Offshore Management, Process Management, Usability Testing, Change Control, Penetration Testing, PCI DSS, Order to Cash, SQL Server, B2C, Budget Management, Scrum Master, ERP/CRM, J2EE, B2B eCommerce, web onthology, OWL, B2B
Education
University of Maryland University College
BS
Montgomery College
Associate
ASQ 2010 — 2010
Manager of Quality/Organizational Excellence
Isaac Aguilar Isaac Aguilar's Alorica Experience May 2011 - August 2011
Job Supply Chain Analyst at Halliburton
Industry Oil & Energy
Experience
Halliburton October 2013 - Present
Sam Houston State University August 2012 - May 2014
Halliburton April 2013 - October 2013
New Mexico State University January 2012 - June 2012
Alorica May 2011 - August 2011
Skills
Ability to communicate..., Ability to conduct..., Bilingual (Fluent in..., Proficient with..., Flexible team player,..., Highly adaptable to..., Testing, Research, Data Analysis, Statistics, Microsoft Office, Leadership, Access, Quality Assurance, Technical Writing, Accounting, Analysis, Management, Process Scheduler
Education
Sam Houston State University 2012 — 2014
Masters of Business Administration, Finance
New Mexico State University 2008 — 2012
B.B.A, Management, H.R & Managerial Leadership Option
Halliburton October 2013 - Present
Sam Houston State University August 2012 - May 2014
Halliburton April 2013 - October 2013
New Mexico State University January 2012 - June 2012
Alorica May 2011 - August 2011
Skills
Ability to communicate..., Ability to conduct..., Bilingual (Fluent in..., Proficient with..., Flexible team player,..., Highly adaptable to..., Testing, Research, Data Analysis, Statistics, Microsoft Office, Leadership, Access, Quality Assurance, Technical Writing, Accounting, Analysis, Management, Process Scheduler
Education
Sam Houston State University 2012 — 2014
Masters of Business Administration, Finance
New Mexico State University 2008 — 2012
B.B.A, Management, H.R & Managerial Leadership Option
Patricia Terrell-Lewis Patricia Terrell-Lewis's Alorica Experience August 2011 - Present
Job St Johns Medical Center
Industry Medical Practice
Experience
Alorica August 2011 - Present
Skills
Outlook, Windows, Call Center, Customer Service, Data Entry, Microsoft Office, Customer Satisfaction, Microsoft Word, Microsoft Excel, Troubleshooting, Training, PowerPoint, Coaching, Telephone Skills
Education
Northeastern State University 2005 — 2008
BSW, Social Work
Northeastern State University 2005 — 2008
BSW, Social Work
Alorica August 2011 - Present
Skills
Outlook, Windows, Call Center, Customer Service, Data Entry, Microsoft Office, Customer Satisfaction, Microsoft Word, Microsoft Excel, Troubleshooting, Training, PowerPoint, Coaching, Telephone Skills
Education
Northeastern State University 2005 — 2008
BSW, Social Work
Northeastern State University 2005 — 2008
BSW, Social Work
Jose Benito Bocanegra Yanez Jose Benito Bocanegra Yanez's Alorica Experience December 2014 - April 2015
Job Occupational Safety & Health Major at Southeastern Oklahoma State University
Industry Environmental Services
Experience
Alorica December 2014 - April 2015
Wal-Mart August 2014 - November 2014
Wal-Mart June 2014 - August 2014
Wal-Mart April 2014 - June 2014
Skills
Competent use of..., Workplace Safety, Health Promotion, Fluent in Spanish, Project Implementation
Education
Southeastern Oklahoma State University, GPA 3.95 2014 — 2016
Bachelor’s Degree, Occupational Health and Safety, Minor in Business
Murray State College, GPA 3.92 2012 — 2014
Alorica December 2014 - April 2015
Wal-Mart August 2014 - November 2014
Wal-Mart June 2014 - August 2014
Wal-Mart April 2014 - June 2014
Skills
Competent use of..., Workplace Safety, Health Promotion, Fluent in Spanish, Project Implementation
Education
Southeastern Oklahoma State University, GPA 3.95 2014 — 2016
Bachelor’s Degree, Occupational Health and Safety, Minor in Business
Murray State College, GPA 3.92 2012 — 2014
Diana Conn Diana Conn's Alorica Experience January 2000 - September 2003
Job Director, Learning & Development at Cross Country Home Services
Industry Human Resources
Experience
Cross Country Home Services September 2003 - Present
Alorica January 2000 - September 2003
Certified Vacations February 1995 - January 2000
Avis Budget Group April 1989 - February 1995
Skills
Human Resources, Organizational..., Strategic Planning, Talent Management, Enterprise Learning..., Employee Engagement, Performance Management, Change Management, Corporate Communications, Leadership Development, Executive Coaching, Training, Trusted Business Partner, Employee Relations, Talent Acquisition, Learning Management..., Educational Technology, Instructional Design, Customer Centric..., Solution Implementation, Software Implementation, Instructional Technology, Quality Assurance, Project Management, Gamification, Help Authoring, Six Sigma Yellow Belt, Certified DDI..., Achieve Global Certified, Adobe Creative Suite, MBTI, NICE Call Recording, Ultipro, IEX Total View, Succession Planning, Competency Framework..., BPO, Offshore Outsourcing, ERP, National Sales Training
Education
Nova Southeastern University 1995 — 1998
Master of Science (MS), Human Resource Management
University of Miami - School of Business 1984 — 1988
Bachelor of Science Business Administration (BBA), Organizational Leadership
Cross Country Home Services September 2003 - Present
Alorica January 2000 - September 2003
Certified Vacations February 1995 - January 2000
Avis Budget Group April 1989 - February 1995
Skills
Human Resources, Organizational..., Strategic Planning, Talent Management, Enterprise Learning..., Employee Engagement, Performance Management, Change Management, Corporate Communications, Leadership Development, Executive Coaching, Training, Trusted Business Partner, Employee Relations, Talent Acquisition, Learning Management..., Educational Technology, Instructional Design, Customer Centric..., Solution Implementation, Software Implementation, Instructional Technology, Quality Assurance, Project Management, Gamification, Help Authoring, Six Sigma Yellow Belt, Certified DDI..., Achieve Global Certified, Adobe Creative Suite, MBTI, NICE Call Recording, Ultipro, IEX Total View, Succession Planning, Competency Framework..., BPO, Offshore Outsourcing, ERP, National Sales Training
Education
Nova Southeastern University 1995 — 1998
Master of Science (MS), Human Resource Management
University of Miami - School of Business 1984 — 1988
Bachelor of Science Business Administration (BBA), Organizational Leadership
Christopher Kinde Christopher Kinde's Alorica Experience January 2013 - January 2014
Job Help Desk Specialist at US Bank
Industry Information Technology and Services
Experience
US Bank January 2015 - Present
Robert Half October 2014 - January 2015
Gander Mountain September 2014 - September 2014
GENCO May 2014 - August 2014
Alorica January 2013 - January 2014
Skills
Help Desk Support, A+ Certified, Technical Support, Laptops, Computer Repair, Desktop Computers, Windows XP, Printers, Windows, Windows 7, Computer Hardware, Troubleshooting, Active Directory, Windows Server, Software Installation, Windows Vista, Call Centers, Operating Systems, Network Administration, Servers, Hardware, DHCP, Wireless Networking, VPN, TCP/IP, Group Policy, Networking, Remote Desktop, System Deployment, Antivirus, Hardware Support, Network Security, OS X, Computer Maintenance, System Administration, Routers, VMware, Windows XP Pro, Network Design, LAN-WAN, Cisco Routers, Server Administration, Information Technology, Switches, Cabling, DNS, Computer Security, Virus Removal, Hardware Installation, Disaster Recovery
Education
Nashville State Community College 2009 — 2014
Associate of Arts and Sciences (A.A.S.) Graduation May 2014, Computer Systems Networking and Telecommunications
Nashville State Community College 2009 — 2014
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications
US Bank January 2015 - Present
Robert Half October 2014 - January 2015
Gander Mountain September 2014 - September 2014
GENCO May 2014 - August 2014
Alorica January 2013 - January 2014
Skills
Help Desk Support, A+ Certified, Technical Support, Laptops, Computer Repair, Desktop Computers, Windows XP, Printers, Windows, Windows 7, Computer Hardware, Troubleshooting, Active Directory, Windows Server, Software Installation, Windows Vista, Call Centers, Operating Systems, Network Administration, Servers, Hardware, DHCP, Wireless Networking, VPN, TCP/IP, Group Policy, Networking, Remote Desktop, System Deployment, Antivirus, Hardware Support, Network Security, OS X, Computer Maintenance, System Administration, Routers, VMware, Windows XP Pro, Network Design, LAN-WAN, Cisco Routers, Server Administration, Information Technology, Switches, Cabling, DNS, Computer Security, Virus Removal, Hardware Installation, Disaster Recovery
Education
Nashville State Community College 2009 — 2014
Associate of Arts and Sciences (A.A.S.) Graduation May 2014, Computer Systems Networking and Telecommunications
Nashville State Community College 2009 — 2014
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications
Paul Hao's Alorica Experience July 1999 - October 2005
Job
Industry Information Technology and Services
Experience
In Win Development February 2007 - Present
CNET Consulting October 2005 - February 2008
Alorica July 1999 - October 2005
CTX Data Services March 1998 - July 1999
Earthlink September 1997 - March 1998
Skills
New Business Development, IT Management, Marketing Strategy, Management, Integration, Business Strategy, Software Development, Leadership, Product Management, Cross-functional Team..., Project Management, Product Marketing, Strategic Partnerships, Account Management, CRM, Program Management, Start-ups, E-commerce, SaaS, Solution Selling
Education
Northern Arizona University 1996 — 1997
MBA, MIS
In Win Development February 2007 - Present
CNET Consulting October 2005 - February 2008
Alorica July 1999 - October 2005
CTX Data Services March 1998 - July 1999
Earthlink September 1997 - March 1998
Skills
New Business Development, IT Management, Marketing Strategy, Management, Integration, Business Strategy, Software Development, Leadership, Product Management, Cross-functional Team..., Project Management, Product Marketing, Strategic Partnerships, Account Management, CRM, Program Management, Start-ups, E-commerce, SaaS, Solution Selling
Education
Northern Arizona University 1996 — 1997
MBA, MIS
Will Laymance's Alorica Experience March 2010 - September 2012
Job Intraday Analyst at Direct Energy
Industry Writing and Editing
Experience
Direct Energy September 2012 - Present
Alorica March 2010 - September 2012
Self Employed May 2007 - March 2010
Skills
Workforce Management, Workforce Planning, Technical Writing, Creative Writing, Event Planning, Fiction, Freelance Writing, Copy Editing, Editing, Books, Blogging, Social Media, Research, Public Speaking, Microsoft Office, Microsoft Word, Customer Service, Strategic Planning, PowerPoint, Training, Proofreading, Newsletters, Social Networking, Call Centers, Leadership, Microsoft Excel, Access, Software Documentation, Outlook, Forecasting, Team Building, Process Scheduler, Customer Experience, Avaya, Project Planning, Adobe Acrobat, Windows, Data Entry, Teamwork, Team Leadership, WordPress, Customer Satisfaction, Troubleshooting, Program Management, Data Analysis, Analysis, Coaching, Employee Training, Management, Process Improvement
Education
Oklahoma State University 1999 — 2005
Bachelor of Arts (B.A.), English
Murray State College 1998 — 1999
Direct Energy September 2012 - Present
Alorica March 2010 - September 2012
Self Employed May 2007 - March 2010
Skills
Workforce Management, Workforce Planning, Technical Writing, Creative Writing, Event Planning, Fiction, Freelance Writing, Copy Editing, Editing, Books, Blogging, Social Media, Research, Public Speaking, Microsoft Office, Microsoft Word, Customer Service, Strategic Planning, PowerPoint, Training, Proofreading, Newsletters, Social Networking, Call Centers, Leadership, Microsoft Excel, Access, Software Documentation, Outlook, Forecasting, Team Building, Process Scheduler, Customer Experience, Avaya, Project Planning, Adobe Acrobat, Windows, Data Entry, Teamwork, Team Leadership, WordPress, Customer Satisfaction, Troubleshooting, Program Management, Data Analysis, Analysis, Coaching, Employee Training, Management, Process Improvement
Education
Oklahoma State University 1999 — 2005
Bachelor of Arts (B.A.), English
Murray State College 1998 — 1999
Rachel Pace-Maron's Alorica Experience December 2005 - July 2011
Job Fearless Operations, Workforce and Call Center Executive
Industry Outsourcing/Offshoring
Experience
Noxqqivit, LLC August 2011 - Present
Alorica December 2005 - July 2011
Office Depot September 2002 - September 2005
BizProLink January 1999 - April 2002
Centrack International January 1997 - January 1999
Skills
Business Process..., Operational Planning, Operational Excellence, Global Sourcing, Process Improvement, Operations Management, Change Management, Process Engineering, Business Strategy, Vendor Management, Call Center, BPO, Contract Negotiation, Outsourcing, Program Management, Cross-functional Team..., PMO, Business Planning, Workforce Planning, Workforce Management, Technical Support, IT Strategy, Management, SDLC, Project Management, Customer Service, Contact Centers, CRM, Call Centers, Strategy, Team Building, Training, Strategic Planning, Call Center Development, Business Development, Integration, Customer Experience, Project Planning, Team Leadership, Customer Satisfaction, Leadership, Team Management, Analysis, Inbound Marketing, Coaching, Recruiting, Human Resources, Service Delivery, Enterprise Software, Executive Management
Education
Montana State University-Bozeman
BS
Noxqqivit, LLC August 2011 - Present
Alorica December 2005 - July 2011
Office Depot September 2002 - September 2005
BizProLink January 1999 - April 2002
Centrack International January 1997 - January 1999
Skills
Business Process..., Operational Planning, Operational Excellence, Global Sourcing, Process Improvement, Operations Management, Change Management, Process Engineering, Business Strategy, Vendor Management, Call Center, BPO, Contract Negotiation, Outsourcing, Program Management, Cross-functional Team..., PMO, Business Planning, Workforce Planning, Workforce Management, Technical Support, IT Strategy, Management, SDLC, Project Management, Customer Service, Contact Centers, CRM, Call Centers, Strategy, Team Building, Training, Strategic Planning, Call Center Development, Business Development, Integration, Customer Experience, Project Planning, Team Leadership, Customer Satisfaction, Leadership, Team Management, Analysis, Inbound Marketing, Coaching, Recruiting, Human Resources, Service Delivery, Enterprise Software, Executive Management
Education
Montana State University-Bozeman
BS
Donna Simmons {ddd.simmons<AT>yahoo.com}'s Alorica Experience August 2008 - August 2014
Job Former QA Coordinator and Customer Service Agent at Alorica
Industry Computer Software
Experience
Alorica August 2008 - August 2014
First Data/TASQ December 2007 - April 2008
Georgia Department of Labor February 2006 - June 2007
AT&T (formerly Cingular) August 2004 - October 2005
Anesthesia Practice Management December 2003 - August 2004
AT&T (formerly Cingular) October 2001 - November 2002
Spherion/Enthusian October 2000 - June 2001
Infor (formerly MAPICS) May 1993 - August 2000
MAPICS May 1993 - August 2000
IBM November 1980 - August 1992
Education
Southern Polytechnic State University 2008 — 2008
Oracle DBA Education
Northwestern University
BSE, Educaton, Sociology, Psychology
Alorica August 2008 - August 2014
First Data/TASQ December 2007 - April 2008
Georgia Department of Labor February 2006 - June 2007
AT&T (formerly Cingular) August 2004 - October 2005
Anesthesia Practice Management December 2003 - August 2004
AT&T (formerly Cingular) October 2001 - November 2002
Spherion/Enthusian October 2000 - June 2001
Infor (formerly MAPICS) May 1993 - August 2000
MAPICS May 1993 - August 2000
IBM November 1980 - August 1992
Education
Southern Polytechnic State University 2008 — 2008
Oracle DBA Education
Northwestern University
BSE, Educaton, Sociology, Psychology
Jennifer Raven's Alorica Experience 2005 - Present
Job Programmer Analyst at Alorica
Industry Telecommunications
Experience
Alorica 2005 - Present
FUNNY BONE COMEDY CLUB 2004 - Present
Skills
Telecommunications, Business Analysis, Troubleshooting, Requirements Analysis, SQL, VB.NET
Education
Wayne State College 1998 — 2000
Bachelor’s Degree, Computer/Information Technology Administration and Management / Marketing
Northeast Community College 1996 — 1998
Associate’s Degree, Liberal Arts, emphasis on Computer Programming
Alorica 2005 - Present
FUNNY BONE COMEDY CLUB 2004 - Present
Skills
Telecommunications, Business Analysis, Troubleshooting, Requirements Analysis, SQL, VB.NET
Education
Wayne State College 1998 — 2000
Bachelor’s Degree, Computer/Information Technology Administration and Management / Marketing
Northeast Community College 1996 — 1998
Associate’s Degree, Liberal Arts, emphasis on Computer Programming
Tonya Goforth-Olson's Alorica Experience December 2013 - Present
Job Sales and Marketing Solutions
Industry Marketing and Advertising
Experience
Alorica December 2013 - Present
Alorica (formerly PRC) December 2008 - December 2013
Credit Control, LLC May 2005 - December 2008
Transworld Systems December 2004 - February 2005
Classic Vacations November 2002 - November 2004
OSI April 2001 - November 2002
Tuthill Corporation May 1997 - September 2000
The Team June 1996 - November 1996
Skills
Business Development, Advertising, SEO, Proposal Writing, Creative Direction, Call Center, Direct Marketing, Lead Generation, Project Management, Marketing, Marketing Strategy, Vendor Management, Call Centers, CRM, Email Marketing, Marketing Communications, Management, Competitive Analysis, Marketing Management, B2B, Public Relations, Start-ups, Direct Mail
Education
Missouri State University 1992 — 1996
Bachelor of Science, Marketing
Alorica December 2013 - Present
Alorica (formerly PRC) December 2008 - December 2013
Credit Control, LLC May 2005 - December 2008
Transworld Systems December 2004 - February 2005
Classic Vacations November 2002 - November 2004
OSI April 2001 - November 2002
Tuthill Corporation May 1997 - September 2000
The Team June 1996 - November 1996
Skills
Business Development, Advertising, SEO, Proposal Writing, Creative Direction, Call Center, Direct Marketing, Lead Generation, Project Management, Marketing, Marketing Strategy, Vendor Management, Call Centers, CRM, Email Marketing, Marketing Communications, Management, Competitive Analysis, Marketing Management, B2B, Public Relations, Start-ups, Direct Mail
Education
Missouri State University 1992 — 1996
Bachelor of Science, Marketing
Laurie Eves's Alorica Experience November 2000 - April 2012
Job Learning Consultant at BNY Mellon
Industry Marketing and Advertising
Experience
BNY Mellon March 2014 - Present
Pershing April 2012 - March 2014
Alorica November 2000 - April 2012
Skills
Coaching, Leadership Development, Performance Management, Organizational..., Training Delivery, Sales Management, Consultative Selling, Training & Development, Customer Service, Customer Retention, Customer Experience, Team Leadership, Employee Training, Team Building, Selling, B2B, Account Management, Business Development, CRM, Call Centers, Leadership, Management, Program Management, Strategy, Training
Education
Oakland University
Bachelor of Science, Management Information Systems
University of Central Florida - College of Business Administration
Masters, Business Administration
BNY Mellon March 2014 - Present
Pershing April 2012 - March 2014
Alorica November 2000 - April 2012
Skills
Coaching, Leadership Development, Performance Management, Organizational..., Training Delivery, Sales Management, Consultative Selling, Training & Development, Customer Service, Customer Retention, Customer Experience, Team Leadership, Employee Training, Team Building, Selling, B2B, Account Management, Business Development, CRM, Call Centers, Leadership, Management, Program Management, Strategy, Training
Education
Oakland University
Bachelor of Science, Management Information Systems
University of Central Florida - College of Business Administration
Masters, Business Administration
Shannon Cragin, PHR,SHRM-CP's Alorica Experience June 2015 - Present
Job PayrollHR Specialist
Industry Outsourcing/Offshoring
Experience
Alorica June 2015 - Present
Fort Walton Beach Medical Center July 2002 - February 2015
Ft Walton Beach Medical Ctr April 1992 - July 2002
Skills
HRIS, Employee Benefits, Human Resources, Personnel Management, Employee Relations, Onboarding, Talent Acquisition, Talent Management, Recruiting, Applicant Tracking..., Performance Management, Employee Engagement, Benefits Administration, Succession Planning, Deferred Compensation, Organizational..., Technical Recruiting
Education
Northwest Florida State College 2013 — 2014
Springfield Technical Community College 1987 — 1989
Alorica June 2015 - Present
Fort Walton Beach Medical Center July 2002 - February 2015
Ft Walton Beach Medical Ctr April 1992 - July 2002
Skills
HRIS, Employee Benefits, Human Resources, Personnel Management, Employee Relations, Onboarding, Talent Acquisition, Talent Management, Recruiting, Applicant Tracking..., Performance Management, Employee Engagement, Benefits Administration, Succession Planning, Deferred Compensation, Organizational..., Technical Recruiting
Education
Northwest Florida State College 2013 — 2014
Springfield Technical Community College 1987 — 1989
Kenneth Maynor's Alorica Experience February 2014 - Present
Job Senior Site Director
Industry Telecommunications
Experience
Alorica February 2014 - Present
APAC Customer Services February 2010 - February 2014
Accent Marketing July 2006 - September 2009
Skills
Customer Experience, BPO, Inbound Marketing, Call Center, Customer Satisfaction, Telemarketing, IEX, Operations Management, Avaya, Customer Service, Performance Management, Leadership Development, Outsourcing Management, Coaching, Employee Engagement, Customer Relations, Telecommunications, Vendor Relationships, Logistics, Revenue Forecasting, Revenue Analysis, Six Sigma, CRM, Contact Centers, Call Center Development, Avaya Technologies, Customer Retention, Process Improvement, Outsourcing, Call Centers, Leadership, Management, Project Planning, Public Speaking, Team Leadership, Training, Vendor Relationship..., Workforce Management, Vendor Management, Program Management, Team Building, Cross-functional Team..., Business Process..., Human Resources, Recruiting, Team Management, General Management
Education
North Carolina Agricultural and Technical State University 1985 — 1990
BA, Business Administration
Oklahoma University College of Continuing
Alorica February 2014 - Present
APAC Customer Services February 2010 - February 2014
Accent Marketing July 2006 - September 2009
Skills
Customer Experience, BPO, Inbound Marketing, Call Center, Customer Satisfaction, Telemarketing, IEX, Operations Management, Avaya, Customer Service, Performance Management, Leadership Development, Outsourcing Management, Coaching, Employee Engagement, Customer Relations, Telecommunications, Vendor Relationships, Logistics, Revenue Forecasting, Revenue Analysis, Six Sigma, CRM, Contact Centers, Call Center Development, Avaya Technologies, Customer Retention, Process Improvement, Outsourcing, Call Centers, Leadership, Management, Project Planning, Public Speaking, Team Leadership, Training, Vendor Relationship..., Workforce Management, Vendor Management, Program Management, Team Building, Cross-functional Team..., Business Process..., Human Resources, Recruiting, Team Management, General Management
Education
North Carolina Agricultural and Technical State University 1985 — 1990
BA, Business Administration
Oklahoma University College of Continuing
Rhonda Talton's Alorica Experience April 2014 - Present
Job Call Center Operations
Industry Professional Training & Coaching
Experience
Alorica April 2014 - Present
Alorica October 2010 - April 2014
Zep, Inc May 2007 - July 2008
Acuity Specialty Products October 2005 - May 2007
Acuity Specialty Products January 2002 - October 2005
Southeast Research 1998 - 1999
Skills
Coaching, Management, Leadership, Training, Process Improvement, Customer Service, Human Resources, Customer Satisfaction, Call Centers, Team Leadership, Interviews, Recruiting, Team building, Creative Solutions, Problem Solving, Staff Development, Employee Training, Job Analysis, Job Coaching, Job Evaluation, Sales, Sales Operations, Strategic Planning, Supervisory Skills, Team Building, Sales Management, Training
Education
Oglethorpe University 1984 — 1988
BA, Business Administration/Behvr Science
Alorica April 2014 - Present
Alorica October 2010 - April 2014
Zep, Inc May 2007 - July 2008
Acuity Specialty Products October 2005 - May 2007
Acuity Specialty Products January 2002 - October 2005
Southeast Research 1998 - 1999
Skills
Coaching, Management, Leadership, Training, Process Improvement, Customer Service, Human Resources, Customer Satisfaction, Call Centers, Team Leadership, Interviews, Recruiting, Team building, Creative Solutions, Problem Solving, Staff Development, Employee Training, Job Analysis, Job Coaching, Job Evaluation, Sales, Sales Operations, Strategic Planning, Supervisory Skills, Team Building, Sales Management, Training
Education
Oglethorpe University 1984 — 1988
BA, Business Administration/Behvr Science
Michelle Noyes's Alorica Experience January 2010 - July 2015
Job Director of Human Resources at Nash Community College
Industry Human Resources
Experience
Nash Community College July 2015 - Present
Alorica January 2010 - July 2015
OLPH School January 2009 - January 2009
Eagle Press February 2006 - December 2008
Newington Concrete August 2005 - January 2006
Slevin & Hart, P.C.W August 2000 - August 2005
Powell Goldstein (Merged with Bryan Cave) February 2000 - August 2000
Nixon Peabody, LLP March 1999 - February 2000
Nathan Associates March 1998 - March 1999
Wiley Rein LLP August 1996 - March 1998
Skills
Employee Relations, Benefits Administration, Performance Management, Human Resources, HR Policies, Employee Benefits, Recruiting, Personnel Management, New Hire Orientations, Payroll, Policy, Coaching, Conflict Resolution, Performance Appraisal, Hiring, Employee Handbooks, Job Descriptions, Job Analysis, Management, Onboarding, HRIS, Talent Acquisition, Deferred Compensation
Education
George Mason University - School of Business 1992 — 1994
B.S., Human Resources
Northern Virginia Community College 1985 — 1992
Associate’s Degree, Business Administration and Management, General
Nash Community College July 2015 - Present
Alorica January 2010 - July 2015
OLPH School January 2009 - January 2009
Eagle Press February 2006 - December 2008
Newington Concrete August 2005 - January 2006
Slevin & Hart, P.C.W August 2000 - August 2005
Powell Goldstein (Merged with Bryan Cave) February 2000 - August 2000
Nixon Peabody, LLP March 1999 - February 2000
Nathan Associates March 1998 - March 1999
Wiley Rein LLP August 1996 - March 1998
Skills
Employee Relations, Benefits Administration, Performance Management, Human Resources, HR Policies, Employee Benefits, Recruiting, Personnel Management, New Hire Orientations, Payroll, Policy, Coaching, Conflict Resolution, Performance Appraisal, Hiring, Employee Handbooks, Job Descriptions, Job Analysis, Management, Onboarding, HRIS, Talent Acquisition, Deferred Compensation
Education
George Mason University - School of Business 1992 — 1994
B.S., Human Resources
Northern Virginia Community College 1985 — 1992
Associate’s Degree, Business Administration and Management, General
Ron Hardy, MBA's Alorica Experience August 2012 - April 2013
Job Pursuing a Certified Public Accountant licensure
Industry Accounting
Experience
West Corporation July 2013 - April 2014
Alorica August 2012 - April 2013
Dish Network November 2009 - August 2012
Alorica December 2005 - November 2009
DecisionOne December 2003 - December 2005
Skills
Troubleshooting, Call Center, Customer Service, Windows, Computer Hardware, Microsoft Office, Operations Management, Microsoft Excel, Technical Support, PowerPoint, Microsoft Word, Customer Satisfaction, Product, Price,..., Investment Capital, Global Operations, Fixed Income, Organizational..., Cost & Demand Analysis, Competitive Analysis, Portfolio Management, Change Management, Conflict Resolution, Capital Markets, Budget Monitoring, Product Costing, Business Ethics, Diversity, Business Law, Data Analysis, Cash Flow, Motivation, Dividends, Securities, Coaching, Management, Performance Management, Call Centers
Education
Northeastern State University 2013 — 2014
Bachelor's Degree, Accounting
St. Gregory's University 2011 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 3.73 GPA
Oklahoma Baptist University 1994 — 1997
Bachelor of Arts, Religion / Business
Metro Christian Academy 1991 — 1993
High School Diploma
West Corporation July 2013 - April 2014
Alorica August 2012 - April 2013
Dish Network November 2009 - August 2012
Alorica December 2005 - November 2009
DecisionOne December 2003 - December 2005
Skills
Troubleshooting, Call Center, Customer Service, Windows, Computer Hardware, Microsoft Office, Operations Management, Microsoft Excel, Technical Support, PowerPoint, Microsoft Word, Customer Satisfaction, Product, Price,..., Investment Capital, Global Operations, Fixed Income, Organizational..., Cost & Demand Analysis, Competitive Analysis, Portfolio Management, Change Management, Conflict Resolution, Capital Markets, Budget Monitoring, Product Costing, Business Ethics, Diversity, Business Law, Data Analysis, Cash Flow, Motivation, Dividends, Securities, Coaching, Management, Performance Management, Call Centers
Education
Northeastern State University 2013 — 2014
Bachelor's Degree, Accounting
St. Gregory's University 2011 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 3.73 GPA
Oklahoma Baptist University 1994 — 1997
Bachelor of Arts, Religion / Business
Metro Christian Academy 1991 — 1993
High School Diploma
Kay Hatfield's Alorica Experience December 2012 - Present
Job membership services at Costco Wholesale
Industry Consumer Services
Experience
Costco Wholesale August 2013 - Present
Alorica December 2012 - Present
Comcast December 2007 - December 2012
MCI Corporation October 1990 - June 2001
Skills
VoIP, Customer Satisfaction, Customer Service, Telecommunications, Customer Retention, Call Center, Quality Assurance, Call Centers, Customer Experience
Education
Barnard High School
Northern State University
Costco Wholesale August 2013 - Present
Alorica December 2012 - Present
Comcast December 2007 - December 2012
MCI Corporation October 1990 - June 2001
Skills
VoIP, Customer Satisfaction, Customer Service, Telecommunications, Customer Retention, Call Center, Quality Assurance, Call Centers, Customer Experience
Education
Barnard High School
Northern State University
JohnPaul JP Harper's Alorica Experience January 2010 - Present
Job AT&T Exec.Escalation Manager at Alorica
Industry Telecommunications
Experience
Alorica January 2010 - Present
West Corporation November 2007 - December 2009
Education
Nebraska Wesleyan University 1999 — 2002
Bachelor degree in Business, Business
Alorica January 2010 - Present
West Corporation November 2007 - December 2009
Education
Nebraska Wesleyan University 1999 — 2002
Bachelor degree in Business, Business
Anthony Pinon's Alorica Experience April 2014 - Present
Job Operations Manager at West Corporation
Industry Telecommunications
Experience
Alorica April 2014 - Present
Time Warner Cable April 2013 - April 2014
The Scooter Store March 2011 - March 2013
Trasks Holdings, LLC August 2010 - March 2011
Hill Country Furniture Holdings, LLC June 2008 - August 2010
Best Buy February 1999 - June 2008
EP Venture May 1999 - August 1999
Skills
Sales, Inventory Management, Retail, Sales Management, Furniture, Customer Service, Merchandising, Purchasing, Team Building, New Business Development, Account Management, Sales Operations, Inventory Control, Strategic Planning, Operations Management, Income Statement, Profit, Selling Skills, Visual Merchandising, Budgets, Process Improvement, Sales Process, Team Leadership, Direct Sales, Human Resources, Customer Satisfaction, Leadership, Training, Coaching, Customer Experience, Forecasting, Customer Retention, Management, P&L Management, Performance Management, Call Centers, Selling, Time Management, Hiring, Cold Calling, Project Management, Cross-functional Team..., Networking
Education
New Mexico State University 1999 — 2001
Biology and Business
Burges High School 1996 — 1998
High School Diploma, General Studies
Alorica April 2014 - Present
Time Warner Cable April 2013 - April 2014
The Scooter Store March 2011 - March 2013
Trasks Holdings, LLC August 2010 - March 2011
Hill Country Furniture Holdings, LLC June 2008 - August 2010
Best Buy February 1999 - June 2008
EP Venture May 1999 - August 1999
Skills
Sales, Inventory Management, Retail, Sales Management, Furniture, Customer Service, Merchandising, Purchasing, Team Building, New Business Development, Account Management, Sales Operations, Inventory Control, Strategic Planning, Operations Management, Income Statement, Profit, Selling Skills, Visual Merchandising, Budgets, Process Improvement, Sales Process, Team Leadership, Direct Sales, Human Resources, Customer Satisfaction, Leadership, Training, Coaching, Customer Experience, Forecasting, Customer Retention, Management, P&L Management, Performance Management, Call Centers, Selling, Time Management, Hiring, Cold Calling, Project Management, Cross-functional Team..., Networking
Education
New Mexico State University 1999 — 2001
Biology and Business
Burges High School 1996 — 1998
High School Diploma, General Studies
Becky Monk's Alorica Experience August 2005 - January 2013
Job Tech Support
Industry Consumer Services
Experience
DIRECTV February 2013 - Present
Alorica August 2005 - January 2013
Education
Northeastern State University
Bachelor in Accounting, Accounting
University of Phoenix
Master of Business Administration (MBA), Business Administration and Management, General
Watts High School
High school diploma, School
DIRECTV February 2013 - Present
Alorica August 2005 - January 2013
Education
Northeastern State University
Bachelor in Accounting, Accounting
University of Phoenix
Master of Business Administration (MBA), Business Administration and Management, General
Watts High School
High school diploma, School
Chris Cagle's Alorica Experience March 2002 - March 2006
Job Account Manager II John Crane Fluid Control Group
Industry Design
Experience
John Crane November 2011 - Present
Riggs Abney Law Firm September 2007 - February 2012
DC Industries March 2006 - September 2007
Alorica March 2002 - March 2006
B&B Plumbing September 1998 - March 2002
Skills
Web Design, Outlook, CSS, Product Development, PHP, Microsoft Excel, Customer Experience, Troubleshooting, AutoCAD, Microsoft Office, Solidworks, Windows, Technical Support, Management, Team Building, Customer Service, Team Leadership, Project Management, Account Management, Leadership, Photoshop, Contract Management
Education
Oklahoma State University 2014 — 2017
Bachelor's Degree, Mechanical Engineering
Tulsa Community College 2010 — 2014
Associate's Degree, Mechanical Engineering
Tulsa Community College 2010 — 2014
Associate's Degree, Physics
Tulsa Community College 2010 — 2014
Associate's Degree, Mathematics
Tulsa Community College 2009 — 2010
Computer Aided Design, Engineering
John Crane November 2011 - Present
Riggs Abney Law Firm September 2007 - February 2012
DC Industries March 2006 - September 2007
Alorica March 2002 - March 2006
B&B Plumbing September 1998 - March 2002
Skills
Web Design, Outlook, CSS, Product Development, PHP, Microsoft Excel, Customer Experience, Troubleshooting, AutoCAD, Microsoft Office, Solidworks, Windows, Technical Support, Management, Team Building, Customer Service, Team Leadership, Project Management, Account Management, Leadership, Photoshop, Contract Management
Education
Oklahoma State University 2014 — 2017
Bachelor's Degree, Mechanical Engineering
Tulsa Community College 2010 — 2014
Associate's Degree, Mechanical Engineering
Tulsa Community College 2010 — 2014
Associate's Degree, Physics
Tulsa Community College 2010 — 2014
Associate's Degree, Mathematics
Tulsa Community College 2009 — 2010
Computer Aided Design, Engineering
Mark J. O'Connell's Alorica Experience September 2011 - Present
Job Operations Manager at Alorica
Industry Professional Training & Coaching
Experience
Alorica September 2011 - Present
Goodwill Industries July 2010 - November 2011
Edge Teleservices, Inc March 2005 - March 2010
The Locator July 2003 - February 2005
Pioneer TeleTechnologies 1988 - 1991
MCI/Verizon 1986 - 1991
Skills
Customer Satisfaction, Vendor Management, Call Center, Customer Experience, Operations Management, Call Centers, Performance Management, BPO, Process Improvement, Team Leadership, Team Building, Project Management, Account Management, Sales, New Business Development, Business Development, Hiring, Leadership, Outsourcing, Human Resources, Sales Management, Employee Training, Workforce Management, Customer Retention, Recruiting, Telecommunications, Employee Relations, Change Management, Training, Strategy, CRM, Coaching, Program Management, Call Center Development, Management, Leadership Development, Contact Centers, Cross-functional Team..., Team Management, Strategic Planning, Employee Engagement, Business Process..., Talent Acquisition, Talent Management, Customer Service, Interviews, Sales Operations
Education
Morningside College 1981 — 1985
B.A., Business Admin/Industrial Psychology
Alorica September 2011 - Present
Goodwill Industries July 2010 - November 2011
Edge Teleservices, Inc March 2005 - March 2010
The Locator July 2003 - February 2005
Pioneer TeleTechnologies 1988 - 1991
MCI/Verizon 1986 - 1991
Skills
Customer Satisfaction, Vendor Management, Call Center, Customer Experience, Operations Management, Call Centers, Performance Management, BPO, Process Improvement, Team Leadership, Team Building, Project Management, Account Management, Sales, New Business Development, Business Development, Hiring, Leadership, Outsourcing, Human Resources, Sales Management, Employee Training, Workforce Management, Customer Retention, Recruiting, Telecommunications, Employee Relations, Change Management, Training, Strategy, CRM, Coaching, Program Management, Call Center Development, Management, Leadership Development, Contact Centers, Cross-functional Team..., Team Management, Strategic Planning, Employee Engagement, Business Process..., Talent Acquisition, Talent Management, Customer Service, Interviews, Sales Operations
Education
Morningside College 1981 — 1985
B.A., Business Admin/Industrial Psychology
Rick Quinones's Alorica Experience April 2014 - May 2015
Job Director of Operations at Conduit Global
Industry Outsourcing/Offshoring
Experience
Conduit Global May 2015 - Present
Alorica April 2014 - May 2015
Xerox Commercial Solutions LLC October 2013 - April 2014
Diamond Parking January 2010 - September 2013
TMP Worldwide August 2007 - November 2009
Swets Information Services January 2001 - August 2007
Cablevision May 1996 - November 2000
Skills
Account Management, Sales Management, Sales, New Business Development, Team Building, Contract Negotiation, P&L, Operations Management, Customer Retention, P&L Management, Process Improvement, Management, Call Centers, Leadership, Forecasting, Employee Engagement, BPO, Human Resources, Performance Management, Team Leadership, Workforce Management
Education
Montclair State University 1990 — 1995
BS
Conduit Global May 2015 - Present
Alorica April 2014 - May 2015
Xerox Commercial Solutions LLC October 2013 - April 2014
Diamond Parking January 2010 - September 2013
TMP Worldwide August 2007 - November 2009
Swets Information Services January 2001 - August 2007
Cablevision May 1996 - November 2000
Skills
Account Management, Sales Management, Sales, New Business Development, Team Building, Contract Negotiation, P&L, Operations Management, Customer Retention, P&L Management, Process Improvement, Management, Call Centers, Leadership, Forecasting, Employee Engagement, BPO, Human Resources, Performance Management, Team Leadership, Workforce Management
Education
Montclair State University 1990 — 1995
BS
Valerie Bierman's Alorica Experience November 2013 - Present
Job Regional Director at Caregiver Services, Inc.
Industry Hospital & Health Care
Experience
Alorica November 2013 - Present
Kaplan University November 2007 - December 2010
AOL March 2006 - October 2007
PRC April 1996 - March 2006
AT&T 1990 - 1997
Skills
Call Center, Business Development, Coaching, BPO, Customer Experience, Workforce Management
Education
Nova Southeastern University 1999 — 2000
MBA, business
Alorica November 2013 - Present
Kaplan University November 2007 - December 2010
AOL March 2006 - October 2007
PRC April 1996 - March 2006
AT&T 1990 - 1997
Skills
Call Center, Business Development, Coaching, BPO, Customer Experience, Workforce Management
Education
Nova Southeastern University 1999 — 2000
MBA, business
Mary Platt's Alorica Experience February 2013 - Present
Job Customer Service Agent at Alorica
Industry Food Production
Experience
Alorica February 2013 - Present
Cost Plus World Market April 2011 - Present
Interstate Brands Corporation February 2007 - October 2010
Skills
Transportation, Inventory Management, Food, Customer Service, Food Service, Problem Solving, Sales Management, Customer Satisfaction, Training, Budgets, Leadership, Retail, Merchandising, Grocery, Sales, Microsoft Excel, Microsoft Word, Troubleshooting, Data Entry, Retail Sales, Teamwork
Education
Oakton Community College 1979 — 1985
Business, Computers
New Trier East - Winnetka, IL
Alorica February 2013 - Present
Cost Plus World Market April 2011 - Present
Interstate Brands Corporation February 2007 - October 2010
Skills
Transportation, Inventory Management, Food, Customer Service, Food Service, Problem Solving, Sales Management, Customer Satisfaction, Training, Budgets, Leadership, Retail, Merchandising, Grocery, Sales, Microsoft Excel, Microsoft Word, Troubleshooting, Data Entry, Retail Sales, Teamwork
Education
Oakton Community College 1979 — 1985
Business, Computers
New Trier East - Winnetka, IL
Laura Cates's Alorica Experience November 2009 - November 2010
Job Vehicle Control Clerk
Industry Information Technology and Services
Experience
Dollar Thrifty Automotive Group July 2015 - Present
Capital One Auto Finance June 2014 - May 2015
West corporation July 2011 - March 2012
Alorica November 2009 - November 2010
MetLife 1997 - 2005
MetLife 1997 - 2005
MetLife 1997 - 2005
Skills
Customer Service, Troubleshooting, Avaya, Call Center, Technical Support, Telephony, Collections, Foreclosures, Customer Retention, Customer Experience, Customer Satisfaction, Help Desk Support, Computer Hardware, Vendor Management, Networking, Sellers, Short Sales, Telecommunications
Education
Mississippi University for Women 1980 — 1984
Bachelor of Arts (B.A.), English Language and Literature, General, 3.0
Mississippi University for Women 1980 — 1984
Bachelor's degree, English Language and Literature, General
Homewood High School
Homewood High School
Dollar Thrifty Automotive Group July 2015 - Present
Capital One Auto Finance June 2014 - May 2015
West corporation July 2011 - March 2012
Alorica November 2009 - November 2010
MetLife 1997 - 2005
MetLife 1997 - 2005
MetLife 1997 - 2005
Skills
Customer Service, Troubleshooting, Avaya, Call Center, Technical Support, Telephony, Collections, Foreclosures, Customer Retention, Customer Experience, Customer Satisfaction, Help Desk Support, Computer Hardware, Vendor Management, Networking, Sellers, Short Sales, Telecommunications
Education
Mississippi University for Women 1980 — 1984
Bachelor of Arts (B.A.), English Language and Literature, General, 3.0
Mississippi University for Women 1980 — 1984
Bachelor's degree, English Language and Literature, General
Homewood High School
Homewood High School
Suzanne Stidham's Alorica Experience November 2001 - November 2002
Job Currently seeking my next exciting project
Industry Consumer Services
Experience
Concentrix Corporation November 2014 - June 2015
Safety Services Company May 2013 - January 2014
GC Services June 2007 - May 2013
Gannett Government Media Corporation October 2005 - June 2007
ABIO Financial Group, Inc. January 2003 - January 2005
Alorica November 2001 - November 2002
WorldCom July 1993 - March 2001
Skills
Call Centers, Operations Management, Customer Service, Customer Satisfaction, Process Improvement, Change Management, Coaching, Professional Mentoring, Sales Management, Leadership, Leadership Development, Team Leadership, P&L Management, Vendor Management, Performance Management, Team Building, Strategy, Training
Education
Northeastern State University
Psychology
Tulsa Community College
Marketing
Concentrix Corporation November 2014 - June 2015
Safety Services Company May 2013 - January 2014
GC Services June 2007 - May 2013
Gannett Government Media Corporation October 2005 - June 2007
ABIO Financial Group, Inc. January 2003 - January 2005
Alorica November 2001 - November 2002
WorldCom July 1993 - March 2001
Skills
Call Centers, Operations Management, Customer Service, Customer Satisfaction, Process Improvement, Change Management, Coaching, Professional Mentoring, Sales Management, Leadership, Leadership Development, Team Leadership, P&L Management, Vendor Management, Performance Management, Team Building, Strategy, Training
Education
Northeastern State University
Psychology
Tulsa Community College
Marketing
Carol Juliano's Alorica Experience September 2013 - Present
Job Sales Manager at Alorica
Industry Telecommunications
Experience
Alorica September 2013 - Present
Sitel Corporation November 2010 - September 2013
PRC, LLC November 2006 - June 2010
PRC November 2006 - March 2010
Education
New England College 2013 — 2015
Marketing/Marketing Management, General, 1st year
Alorica September 2013 - Present
Sitel Corporation November 2010 - September 2013
PRC, LLC November 2006 - June 2010
PRC November 2006 - March 2010
Education
New England College 2013 — 2015
Marketing/Marketing Management, General, 1st year
Cheryl Linsky's Alorica Experience February 2011 - March 2013
Job Sr Financial Analyst
Industry Financial Services
Experience
Alorica February 2011 - March 2013
LexisNexis August 2008 - April 2010
DHL Express March 2005 - August 2008
Citrix November 2001 - March 2005
Amadeus IT Group 1998 - 2001
Siemens 1991 - 1998
IBM 1978 - 1988
Skills
Process Improvement, Vendor Management, Business Analysis, Analytics, Forecasting, Analysis, Call Centers, Management, Project Management
Education
Nova Southeastern University 1987 — 1990
MA, Accounting
University of Tampa 1970 — 1972
Bachelor of Science (BS), Economics
Alorica February 2011 - March 2013
LexisNexis August 2008 - April 2010
DHL Express March 2005 - August 2008
Citrix November 2001 - March 2005
Amadeus IT Group 1998 - 2001
Siemens 1991 - 1998
IBM 1978 - 1988
Skills
Process Improvement, Vendor Management, Business Analysis, Analytics, Forecasting, Analysis, Call Centers, Management, Project Management
Education
Nova Southeastern University 1987 — 1990
MA, Accounting
University of Tampa 1970 — 1972
Bachelor of Science (BS), Economics
Edward Shelton's Alorica Experience June 2008 - August 2009
Job Content Producer at HCREALMS.COM/TCGPLAYER.COM
Industry Security and Investigations
Experience
HCREALMS.COM December 2013 - Present
Target October 2013 - Present
Jamthehype.com July 2008 - Present
Kansas Legislature January 2013 - May 2013
ADT June 2010 - September 2012
Alorica June 2008 - August 2009
Skills
Security Management, Security, Team Building, Surveillance, Corporate Security, Physical Security, IP Cameras, Emergency Management, Speech Writing, Public Speaking, Politics, Alarm Systems, Social Media Marketing, Social Media, Online Journalism, Magazine Layout Design, online layout, Christian Theology, Public Relations, Supervisory Skills
Education
Oral Roberts University 2005 — 2009
Masters of Divinity, Theology/Theological Studies
Newman University 2000 — 2004
Bachelor of Arts (B.A.), Theology, Communications, History
HCREALMS.COM December 2013 - Present
Target October 2013 - Present
Jamthehype.com July 2008 - Present
Kansas Legislature January 2013 - May 2013
ADT June 2010 - September 2012
Alorica June 2008 - August 2009
Skills
Security Management, Security, Team Building, Surveillance, Corporate Security, Physical Security, IP Cameras, Emergency Management, Speech Writing, Public Speaking, Politics, Alarm Systems, Social Media Marketing, Social Media, Online Journalism, Magazine Layout Design, online layout, Christian Theology, Public Relations, Supervisory Skills
Education
Oral Roberts University 2005 — 2009
Masters of Divinity, Theology/Theological Studies
Newman University 2000 — 2004
Bachelor of Arts (B.A.), Theology, Communications, History
Curtis Askew's Alorica Experience September 2009 - Present
Job Operations Manager/Call Center Manager at Alorica, Inc
Industry Outsourcing/Offshoring
Experience
Alorica September 2009 - Present
GE December 1998 - August 2004
Skills
Workforce Management, Call Centers, Human Resources, Customer Service, Call Center, Customer Experience, Customer Satisfaction, Process Improvement, Vendor Management, Microsoft Office, Operations Management, Management, Coaching, Performance Management, Talent Acquisition, IEX, Avaya
Education
Mercer University
BBA, Organizational Behavior Studies
North Carolina Agricultural and Technical State University
Alorica September 2009 - Present
GE December 1998 - August 2004
Skills
Workforce Management, Call Centers, Human Resources, Customer Service, Call Center, Customer Experience, Customer Satisfaction, Process Improvement, Vendor Management, Microsoft Office, Operations Management, Management, Coaching, Performance Management, Talent Acquisition, IEX, Avaya
Education
Mercer University
BBA, Organizational Behavior Studies
North Carolina Agricultural and Technical State University
Jose Luis Anaya's Alorica Experience February 2009 - May 2014
Job Recruiting Supervisor at Security Finance
Industry Human Resources
Experience
Security Finance May 2014 - Present
Alorica February 2009 - May 2014
Convergys January 2008 - December 2008
Tyson Foods November 2005 - December 2007
Border Foods Inc March 2004 - April 2005
Skills
Recruiting, Human Resources, Employee Relations, Benefits Administration, Applicant Tracking..., Onboarding, Technical Recruiting, HRIS, Employee Benefits, ADP Payroll, College Recruiting, FMLA, HR Policies, Hiring, Internet Recruiting, Interviews, New Hire Orientations, Performance Management, Personnel Management, Succession Planning, Talent Acquisition, Talent Management, Taleo, Workforce Planning
Education
New Mexico State University 1998 — 2003
BBA, Human Resources
New Mexico State University 1998 — 2003
BA Foreign Language, Spanish
Security Finance May 2014 - Present
Alorica February 2009 - May 2014
Convergys January 2008 - December 2008
Tyson Foods November 2005 - December 2007
Border Foods Inc March 2004 - April 2005
Skills
Recruiting, Human Resources, Employee Relations, Benefits Administration, Applicant Tracking..., Onboarding, Technical Recruiting, HRIS, Employee Benefits, ADP Payroll, College Recruiting, FMLA, HR Policies, Hiring, Internet Recruiting, Interviews, New Hire Orientations, Performance Management, Personnel Management, Succession Planning, Talent Acquisition, Talent Management, Taleo, Workforce Planning
Education
New Mexico State University 1998 — 2003
BBA, Human Resources
New Mexico State University 1998 — 2003
BA Foreign Language, Spanish
Jeff Arrington's Alorica Experience October 2010 - Present
Job Aspiring Author and Customer Service Expert
Industry Writing and Editing
Experience
Alorica October 2010 - Present
Education
Northern Arizona University 2005 — 2005
None, Theater, Language, Creative Writing
Alorica October 2010 - Present
Education
Northern Arizona University 2005 — 2005
None, Theater, Language, Creative Writing
Lisa bustamante's Alorica Experience September 2013 - Present
Job
Industry Telecommunications
Experience
Alorica September 2013 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
National American University 2009 — 2012
Buisness Administration
Alorica September 2013 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
National American University 2009 — 2012
Buisness Administration
Cari Turner's Alorica Experience March 2015 - Present
Job High Speed Service Delivery Manager at Alorica
Industry Telecommunications
Experience
Alorica March 2015 - Present
West Corporation December 2014 - March 2015
West Business Services October 2012 - December 2014
Family home May 2012 - September 2012
H&H Chevrolet May 2011 - March 2012
West Business Services July 2004 - February 2011
Eye Care Centers of America (EyeMasters) October 1998 - July 2004
Nebraska AIDS Project August 1997 - July 1998
Region VI Behavioral Health Administration June 1995 - July 1997
Skills
Account Management, Microsoft Word, Project Management, Outlook, Customer Relations, Data Entry, Word, Excel, Customer Focus, Customer Service, Team Building, Order Management, Training, Microsoft Office, Call Centers, Customer Satisfaction, Microsoft Excel, Leadership, Program Management, Nonprofits, Sales, Coaching
Education
University of Nebraska at Omaha 1992 — 1994
Masters, Physical Education
Northern Arizona University 1989 — 1992
Bachelors, Physical Education
Alorica March 2015 - Present
West Corporation December 2014 - March 2015
West Business Services October 2012 - December 2014
Family home May 2012 - September 2012
H&H Chevrolet May 2011 - March 2012
West Business Services July 2004 - February 2011
Eye Care Centers of America (EyeMasters) October 1998 - July 2004
Nebraska AIDS Project August 1997 - July 1998
Region VI Behavioral Health Administration June 1995 - July 1997
Skills
Account Management, Microsoft Word, Project Management, Outlook, Customer Relations, Data Entry, Word, Excel, Customer Focus, Customer Service, Team Building, Order Management, Training, Microsoft Office, Call Centers, Customer Satisfaction, Microsoft Excel, Leadership, Program Management, Nonprofits, Sales, Coaching
Education
University of Nebraska at Omaha 1992 — 1994
Masters, Physical Education
Northern Arizona University 1989 — 1992
Bachelors, Physical Education
Eli Hines's Alorica Experience July 2011 - April 2012
Job Showroom Manager at Premier Wood Floors
Industry Insurance
Experience
Premier Wood Floors March 2012 - March 2013
Alorica July 2011 - April 2012
Alorica February 2011 - July 2011
QuikTrip February 2010 - December 2010
Oklahoma State University Cartography Services May 2008 - December 2009
Skills
GIS applications, Remote Sensing, Satellite Imagery..., Computer Cartography, Management, Routers, Satellite Imagery, GIS, Technical Support, Customer Service, Call Centers, Quality Assurance, Access, Laptops, Program Management
Education
Oklahoma State University
Bachelor of Science, Geography, 2009
Premier Wood Floors March 2012 - March 2013
Alorica July 2011 - April 2012
Alorica February 2011 - July 2011
QuikTrip February 2010 - December 2010
Oklahoma State University Cartography Services May 2008 - December 2009
Skills
GIS applications, Remote Sensing, Satellite Imagery..., Computer Cartography, Management, Routers, Satellite Imagery, GIS, Technical Support, Customer Service, Call Centers, Quality Assurance, Access, Laptops, Program Management
Education
Oklahoma State University
Bachelor of Science, Geography, 2009
Ronald Saint-Surin's Alorica Experience June 2014 - Present
Job Student at nova southeastern university
Industry Alternative Dispute Resolution
Experience
Alorica June 2014 - Present
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Research
Education
Nova Southeastern University 2011 — 2013
Master of Science (MS), conflict resolution and analysis
nova southeastern university 2006 — 2007
Bachelor of Science (BS), Legal Assistant/Paralegal
Alorica June 2014 - Present
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Research
Education
Nova Southeastern University 2011 — 2013
Master of Science (MS), conflict resolution and analysis
nova southeastern university 2006 — 2007
Bachelor of Science (BS), Legal Assistant/Paralegal
Brandon Hardesty's Alorica Experience June 2003 - May 2006
Job Information Technology Specialist at F.C. ZIEGLER CO.
Industry Information Technology and Services
Experience
F.C. ZIEGLER CO. December 2014 - Present
BankOnIT January 2012 - November 2014
Oklahoma State University January 2011 - December 2011
Williams & Williams July 2008 - August 2008
Bank of Oklahoma May 2006 - December 2006
Alorica June 2003 - May 2006
Video Joes: Game Exchange and Rental September 2000 - December 2004
Skills
Windows 95-8.1, Microsoft Server..., LAN-WAN, Office and Mainframe..., Microsoft Office, Active Directory, Microsoft SQL Server, Hyper-V, VMware vSphere, Microsoft Exchange, Adobe Professional, Lotus 123, Network Security, Pegasus Email, Training, Visual Basic .NET, C++, DHTMLX, Patch Management, Research, Graphics, Web Design, Public Speaking, Social Media, Data Analysis, Technical Support, Help Desk Support, Project Management, Strategic Planning, Networking, Software Installation, Firewalls, Management, Network Administration, Outlook, Windows, Windows 7
Education
Oklahoma State University 2009 — 2011
Bachelor of Arts (B.A.), Art History, Criticism and Conservation
Tulsa Community College 2005 — 2008
Associate's degree, Liberal Arts and Sciences/Liberal Studies / Adobe Master Design Certification
North Dakota Division of Independant Study 2002 — 2004
High School Diploma, high school deploma, specializing in programming and science
F.C. ZIEGLER CO. December 2014 - Present
BankOnIT January 2012 - November 2014
Oklahoma State University January 2011 - December 2011
Williams & Williams July 2008 - August 2008
Bank of Oklahoma May 2006 - December 2006
Alorica June 2003 - May 2006
Video Joes: Game Exchange and Rental September 2000 - December 2004
Skills
Windows 95-8.1, Microsoft Server..., LAN-WAN, Office and Mainframe..., Microsoft Office, Active Directory, Microsoft SQL Server, Hyper-V, VMware vSphere, Microsoft Exchange, Adobe Professional, Lotus 123, Network Security, Pegasus Email, Training, Visual Basic .NET, C++, DHTMLX, Patch Management, Research, Graphics, Web Design, Public Speaking, Social Media, Data Analysis, Technical Support, Help Desk Support, Project Management, Strategic Planning, Networking, Software Installation, Firewalls, Management, Network Administration, Outlook, Windows, Windows 7
Education
Oklahoma State University 2009 — 2011
Bachelor of Arts (B.A.), Art History, Criticism and Conservation
Tulsa Community College 2005 — 2008
Associate's degree, Liberal Arts and Sciences/Liberal Studies / Adobe Master Design Certification
North Dakota Division of Independant Study 2002 — 2004
High School Diploma, high school deploma, specializing in programming and science
Jeremiah Cole III's Alorica Experience August 2013 - March 2014
Job Account Executive at Ray Grand Apparel
Industry Financial Services
Experience
Ray Grand Apparel May 2014 - Present
Volunteer Tulsa January 2012 - December 2014
Alorica August 2013 - March 2014
Northwestern Mutual May 2012 - February 2013
Students in Free Enterprise April 2009 - April 2011
Xi Mu Chapter Phi Beta Sigma Fraternity Inc. December 2009 - December 2010
Skills
Management, Finance, Relationship Building, Networking, Self Motivated, Dependable Team Player, Consulting, Flexibility, Team Leadership, Budgets, Customer Service, Training, Leadership, Public Speaking, Human Resources, Cold Calling, Social Networking, Fundraising, Event Planning, Access, Teamwork, Data Analysis, Analysis, Time Management, Project Planning, Marketing, Outlook, Microsoft Excel, PowerPoint, Sales, Leadership Development, Recruiting, Nonprofits, Microsoft Word
Education
Oklahoma State University 2009 — 2014
Bachelor of Science (B.S.), Business Administration, Major: Management
Ray Grand Apparel May 2014 - Present
Volunteer Tulsa January 2012 - December 2014
Alorica August 2013 - March 2014
Northwestern Mutual May 2012 - February 2013
Students in Free Enterprise April 2009 - April 2011
Xi Mu Chapter Phi Beta Sigma Fraternity Inc. December 2009 - December 2010
Skills
Management, Finance, Relationship Building, Networking, Self Motivated, Dependable Team Player, Consulting, Flexibility, Team Leadership, Budgets, Customer Service, Training, Leadership, Public Speaking, Human Resources, Cold Calling, Social Networking, Fundraising, Event Planning, Access, Teamwork, Data Analysis, Analysis, Time Management, Project Planning, Marketing, Outlook, Microsoft Excel, PowerPoint, Sales, Leadership Development, Recruiting, Nonprofits, Microsoft Word
Education
Oklahoma State University 2009 — 2014
Bachelor of Science (B.S.), Business Administration, Major: Management
Catrina Davis's Alorica Experience 2011 - 2012
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Alorica 2011 - 2012
Express Scripts December 2007 - January 2010
Skills
Customer Service, Team Leadership, Team Oriented
Education
National American University-Bloomington 2010 — 2013
Associates of Science, Accounting
Ronald L Hubb Center 1996 — 1996
High School
Alorica 2011 - 2012
Express Scripts December 2007 - January 2010
Skills
Customer Service, Team Leadership, Team Oriented
Education
National American University-Bloomington 2010 — 2013
Associates of Science, Accounting
Ronald L Hubb Center 1996 — 1996
High School
Derek Alexandrian's Alorica Experience September 2010 - February 2011
Job Airlines/Aviation Professional
Industry Airlines/Aviation
Experience
Alexandrian Aviation February 1987 - Present
West Corporation May 2014 - June 2014
Alorica September 2010 - February 2011
Navistar Inc May 2008 - December 2008
Primus International Walden's Division LLC October 2006 - April 2007
Skills
Windows 7, Software Installation, Microsoft Office, Customer Service, Assembly, Manufacturing, Product Development, Organizational..., Training & Development, Personal Training, Supervisory Skills, Inventory Management, Marketing Strategy, Transportation, Restaurant Management, Hotel Management, Reservations, Carpentry, Landscaping, Painting, Masonry, Tiles, Technical Writing, Pre-sales Technical..., Inside Sales, Sales Support, Sales Process, Operations Management, Negotiation, Aircraft
Education
Oklahoma State University 2002 — 2010
Bachelor of Science, Aerospace administration and operations
Northeastern State University 1991 — 1996
Alexandrian Aviation February 1987 - Present
West Corporation May 2014 - June 2014
Alorica September 2010 - February 2011
Navistar Inc May 2008 - December 2008
Primus International Walden's Division LLC October 2006 - April 2007
Skills
Windows 7, Software Installation, Microsoft Office, Customer Service, Assembly, Manufacturing, Product Development, Organizational..., Training & Development, Personal Training, Supervisory Skills, Inventory Management, Marketing Strategy, Transportation, Restaurant Management, Hotel Management, Reservations, Carpentry, Landscaping, Painting, Masonry, Tiles, Technical Writing, Pre-sales Technical..., Inside Sales, Sales Support, Sales Process, Operations Management, Negotiation, Aircraft
Education
Oklahoma State University 2002 — 2010
Bachelor of Science, Aerospace administration and operations
Northeastern State University 1991 — 1996
Justin Sterling's Alorica Experience 2009 - Present
Job Customer Service Supervisor at Credit Acceptance
Industry Financial Services
Experience
Credit Acceptance March 2013 - Present
Alorica 2009 - Present
Skills
recruiting
Education
Morehouse College 2005 — 2007
Sociology
Credit Acceptance March 2013 - Present
Alorica 2009 - Present
Skills
recruiting
Education
Morehouse College 2005 — 2007
Sociology
Katie Clausen's Alorica Experience February 2007 - November 2007
Job
Industry
Experience
Delta Air Lines November 2007 - April 2011
Alorica February 2007 - November 2007
Skills
Customer Service, Phone Etiquette, Superior Computer Skills, Self-starter, Organization, Eagerness to Learn, Multi Tasking, Efficent, Sales
Education
South Sioux City High School 1999 — 2003
High School Diploma, 3.44
Northeast Community College 2000 — 2000
Trig & College Algebra
Western Iowa Tech Community College
Administrative Assistant- Legal
Delta Air Lines November 2007 - April 2011
Alorica February 2007 - November 2007
Skills
Customer Service, Phone Etiquette, Superior Computer Skills, Self-starter, Organization, Eagerness to Learn, Multi Tasking, Efficent, Sales
Education
South Sioux City High School 1999 — 2003
High School Diploma, 3.44
Northeast Community College 2000 — 2000
Trig & College Algebra
Western Iowa Tech Community College
Administrative Assistant- Legal
Charles Keith's Alorica Experience January 2007 - June 2007
Job Enterprise Change Management at ConocoPhillips
Industry Information Technology and Services
Experience
ConocoPhillips February 2013 - Present
True Digital Security October 2011 - January 2012
PepsiCo - Gatorade September 2007 - January 2009
PREMIER Direct TV June 2007 - September 2007
ALORICA January 2007 - June 2007
ELECTRONIC DATA SYSTEMS / SABRE 1998 - 2006
Grace Fellowship School 1990 - 1998
Education
Oklahoma State University 2011 — 2012
Bachelor's degree, Information Assurance and Forensics, 3.4
Oklahoma State University 2009 — 2011
Associate of Science (AS), Information Technologies, 3.3
Oklahoma State University 2009 — 2011
Associate of Arts and Sciences (AAS), Associate in Applied Science - Information Technology, 3.3
Oklahoma Junior College 1986 — 1989
Associate of Science (AS), Computer Science, 3.71
ConocoPhillips February 2013 - Present
True Digital Security October 2011 - January 2012
PepsiCo - Gatorade September 2007 - January 2009
PREMIER Direct TV June 2007 - September 2007
ALORICA January 2007 - June 2007
ELECTRONIC DATA SYSTEMS / SABRE 1998 - 2006
Grace Fellowship School 1990 - 1998
Education
Oklahoma State University 2011 — 2012
Bachelor's degree, Information Assurance and Forensics, 3.4
Oklahoma State University 2009 — 2011
Associate of Science (AS), Information Technologies, 3.3
Oklahoma State University 2009 — 2011
Associate of Arts and Sciences (AAS), Associate in Applied Science - Information Technology, 3.3
Oklahoma Junior College 1986 — 1989
Associate of Science (AS), Computer Science, 3.71
Danielle Adkins's Alorica Experience 2004 - 2011
Job Student at Oklahoma State University
Industry Medical Practice
Experience
Alorica 2004 - 2011
Skills
PowerPoint, Data Entry, Outlook, Microsoft Office, Microsoft Word, Microsoft Excel, Research, Customer Service, Public Speaking, Teamwork, English, Social Media, Teaching, Windows, Health Education
Education
Oklahoma State University 2013 — 2015
Bachelor of Science (BS), Health Education and Promotion - Exercise and Health
Oklahoma State University 2013 — 2015
Bachelor of Science (BS), Health Education and Promotion - Community Health Education
Oklahoma State University Institute of Technology-Okmulgee 2011 — 2013
Associate of Science (AS), Allied Health and Medical Assisting Services, President Honor Roll
Alorica 2004 - 2011
Skills
PowerPoint, Data Entry, Outlook, Microsoft Office, Microsoft Word, Microsoft Excel, Research, Customer Service, Public Speaking, Teamwork, English, Social Media, Teaching, Windows, Health Education
Education
Oklahoma State University 2013 — 2015
Bachelor of Science (BS), Health Education and Promotion - Exercise and Health
Oklahoma State University 2013 — 2015
Bachelor of Science (BS), Health Education and Promotion - Community Health Education
Oklahoma State University Institute of Technology-Okmulgee 2011 — 2013
Associate of Science (AS), Allied Health and Medical Assisting Services, President Honor Roll
Tanya Stepp's Alorica Experience December 2009 - July 2011
Job Manager at Noble Finance
Industry Financial Services
Experience
Noble Finance July 2012 - Present
Alorica December 2009 - July 2011
TUESDAYS BAIL BONDS February 2007 - September 2007
Education
Murray State College 2007 — 2011
AAS
BUTTE HIGH SCHOOL 1996 — 2000
DIPLOMA, GENERAL
Noble Finance July 2012 - Present
Alorica December 2009 - July 2011
TUESDAYS BAIL BONDS February 2007 - September 2007
Education
Murray State College 2007 — 2011
AAS
BUTTE HIGH SCHOOL 1996 — 2000
DIPLOMA, GENERAL
Georgi Delgado's Alorica Experience 2012 - 2013
Job Political Professional
Industry Nonprofit Organization Management
Experience
Alorica 2012 - 2013
Federal Student Aid Information Center November 2011 - July 2012
Skills
Call Centers, BPO, Workforce Management, Technical Support, Customer Satisfaction, Outsourcing, Contact Centers, Customer Experience, Troubleshooting, Avaya, Vendor Management, Customer Service, Windows 7, XP, Service Delivery
Education
New Mexico State University 2012 — 2013
Bachelor of Criminal Justice, Criminal Justice and Corrections
New Mexico State University 1996 — 2003
Bachelor of Arts (B.A.), Political Science and Government
Alorica 2012 - 2013
Federal Student Aid Information Center November 2011 - July 2012
Skills
Call Centers, BPO, Workforce Management, Technical Support, Customer Satisfaction, Outsourcing, Contact Centers, Customer Experience, Troubleshooting, Avaya, Vendor Management, Customer Service, Windows 7, XP, Service Delivery
Education
New Mexico State University 2012 — 2013
Bachelor of Criminal Justice, Criminal Justice and Corrections
New Mexico State University 1996 — 2003
Bachelor of Arts (B.A.), Political Science and Government
Barbra LoPrinzi's Alorica Experience May 2002 - May 2013
Job Inside Sales Representative at Hilton Grand Vacations
Industry Hospitality
Experience
Hilton Grand Vacations May 2013 - Present
Alorica May 2002 - May 2013
Assist 2 Sell January 2006 - January 2008
Skills
Call Centers, Sales, Customer Satisfaction, B2B, Real Estate
Education
Minnesota State University, Moorhead
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
UNLV
Master's degree, Elementary Education and Teaching
Hilton Grand Vacations May 2013 - Present
Alorica May 2002 - May 2013
Assist 2 Sell January 2006 - January 2008
Skills
Call Centers, Sales, Customer Satisfaction, B2B, Real Estate
Education
Minnesota State University, Moorhead
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
UNLV
Master's degree, Elementary Education and Teaching
lisa metzger's Alorica Experience November 2009 - November 2012
Job Telecommunications Professional
Industry Telecommunications
Experience
Dish Network 2012 - 2013
Alorica November 2009 - November 2012
Education
Oklahoma State University 1999 — 2001
Bachelor of Science (B.S.), Information Technology
Dish Network 2012 - 2013
Alorica November 2009 - November 2012
Education
Oklahoma State University 1999 — 2001
Bachelor of Science (B.S.), Information Technology
Jacqueline Huffman's Alorica Experience March 2015 - May 2015
Job Technical Support at Alorica
Industry Consumer Services
Experience
Alorica March 2015 - May 2015
G&G Enterprise February 2015 - March 2015
Amazon Fulfillment Services November 2014 - December 2014
River City Management June 2014 - July 2014
Dunkin Donuts February 2014 - May 2014
Longhorn Steakhouse August 2013 - January 2014
Nielsen Company April 2012 - May 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Typing, Customer Service, Customer Experience, Customer Satisfaction, Call Centers, Teamwork, Client Rapport, Account Handlers, Technical Support, Remote Troubleshooting, Remote User Support, Time Management, Handle Confidential..., Client Billing, Billing Systems, Billing Solutions, Conflict Resolution, Resolving Issues, Dispute Resolution, Escalation Resolution, Sales, Marketing Research, Cash Handling, Cash Register, Food Safety, Food & Beverage, Warehousing, Order Processing, Order Picking, Shipping, Shipping Systems, Barcode Scanners, Multi-task & Handle..., Prioritize Workload, Workplace Safety
Education
Northern Kentucky University 2013 — 2017
Bachelor’s Degree, Psychology
North Hardin High School 2009 — 2013
High School Diploma
Alorica March 2015 - May 2015
G&G Enterprise February 2015 - March 2015
Amazon Fulfillment Services November 2014 - December 2014
River City Management June 2014 - July 2014
Dunkin Donuts February 2014 - May 2014
Longhorn Steakhouse August 2013 - January 2014
Nielsen Company April 2012 - May 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Typing, Customer Service, Customer Experience, Customer Satisfaction, Call Centers, Teamwork, Client Rapport, Account Handlers, Technical Support, Remote Troubleshooting, Remote User Support, Time Management, Handle Confidential..., Client Billing, Billing Systems, Billing Solutions, Conflict Resolution, Resolving Issues, Dispute Resolution, Escalation Resolution, Sales, Marketing Research, Cash Handling, Cash Register, Food Safety, Food & Beverage, Warehousing, Order Processing, Order Picking, Shipping, Shipping Systems, Barcode Scanners, Multi-task & Handle..., Prioritize Workload, Workplace Safety
Education
Northern Kentucky University 2013 — 2017
Bachelor’s Degree, Psychology
North Hardin High School 2009 — 2013
High School Diploma
Paul Mcduffie's Alorica Experience Center associateACE Cash ExpressMarch 2013 - June 2013
Job Customer Service at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica Center associateACE Cash ExpressMarch 2013 - June 2013
Chuck E Cheese's April 2006 - December 2011
Education
Norfolk State University 2007 — 2014
Bachelor of Technology (B.Tech.), Computer and Information Sciences and Support Services
Western branch high 2003 — 2007
High school advance
Alorica Center associateACE Cash ExpressMarch 2013 - June 2013
Chuck E Cheese's April 2006 - December 2011
Education
Norfolk State University 2007 — 2014
Bachelor of Technology (B.Tech.), Computer and Information Sciences and Support Services
Western branch high 2003 — 2007
High school advance
Emily Lujan's Alorica Experience January 2015 - Present
Job Student at Northwest Vista
Industry Telecommunications
Experience
Alorica January 2015 - Present
Sport Clips Haircuts June 2012 - June 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Northwest Vista College 2015 — 2017
Biochemistry, Freshman
Incarnate Word High School 2010 — 2014
High School Diploma, High School Diploma
Alorica January 2015 - Present
Sport Clips Haircuts June 2012 - June 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Northwest Vista College 2015 — 2017
Biochemistry, Freshman
Incarnate Word High School 2010 — 2014
High School Diploma, High School Diploma
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY