Alorica Company
Industry: Company
DescriptionHeadquarters: Irvine, California, United States CEO: Andy Lee (1999–) Founded: 1999 Subsidiaries: Precision Response Corporation,
Alorica List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Alorica. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Alorica Salaries. You can even request information on how much does Alorica pay if you want to. Learn about salaries, pros and cons of working for Alorica directly from the past employees.
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2,179 Alorica employees in database. Find out everything there's to know about Alorica employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Alorica Employees
Holyoke Rehab Center December 2014 - Present
Gandara Center December 2014 - Present
Mass Pro Photo's and Design's June 2014 - Present
Johnson Hill Staffing Agency November 2013 - June 2014
Coparts Auto Auction February 2010 - December 2013
T-Mobile (Wireless Vision) November 2012 - November 2013
Alorica March 2013 - August 2013
Topps Graphics March 2010 - December 2011
Tell Tel Wireless April 2008 - November 2010
Education
University of Arkansas at Pine Bluff 2000 — 2006
Bachelor of Fine Arts (B.F.A.), Fine Arts
Union Public Schools February 2015 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2011 - September 2014
Alorica April 2008 - October 2011
Capital One Auto Finance February 2007 - January 2008
Skills
Customer Service, Insurance, Microsoft Excel, Leadership, Project Management, Strategic Planning, Process Improvement, Sales, Business Analysis, Team Building, Call Centers, Microsoft Office, Outlook, Troubleshooting, Customer Experience, Vendor Management, Training, Access, Customer Satisfaction, Software Documentation, CRM, Time Management, Customer Retention, Account Management, Negotiation, Management, Technical Support, Marketing, Cross-functional Team...
Education
Booker T Washington High School
Tulsa Community College
Sports Management
OGE Energy Corp January 2012 - Present
CEVA Logistics 2010 - 2011
Alorica 2007 - 2011
Skills
Energy, Smart Grid, SAP, Electric Power, Process Improvement, Natural Gas, Renewable Energy, Analysis, Smart Metering, Demand Response, Gas, IBM AS/400, Ensemble, Project Management, Change Management, Leadership, Program Management, Strategic Planning
Education
MACU 2014 — 2016
Bachelor's Degree, Business Administration and Management, General
The University of Texas at El Paso 1997 — 2000
Bachelor of Science (BS), Business Administration and Management, General, 3.58
JPMorgan Chase June 2012 - Present
Xerox February 2012 - April 2012
Alorica March 2010 - February 2012
Skills
Call Centers, Avaya, Telecommunications, Customer Experience, Troubleshooting, Technical Support, Customer Satisfaction, Workforce Management, Contact Centers, VoIP, Telephony, Customer Retention, Wireless
Education
The University of Akron
Associate of Science (AS), Computer and Information Sciences and Support Services
Alorica July 2015 - Present
Around the World Catering Service May 2015 - Present
PCS Mobile Solutions July 2014 - December 2014
Perfumes4U June 2013 - June 2014
GameStop September 2009 - June 2013
Skills
Customer Service, Video Games, Video Game Journalism, Creative Writing, Result Oriented, Delegate Management, Store Management, New Store Openings, Visual Merchandising, Loss Prevention, Retail Sales, Profit, Planograms, Shrinkage, Store Operations, Driving Results, Cashiering, Associate Development, New Store Development, Merchandising, POS, Merchandise Planning, Hiring, Time Management, Customer Experience, Customer Satisfaction, Inventory Control, Team Building, Social Networking, Retail, Leadership, Strategic Planning, Sales, Marketing, Training, Inventory Management, Public Speaking, Coaching, Management, Microsoft Office, Social Media, Social Media Marketing, Sales Management
Education
The University of Texas at El Paso 2002 — 2004
Business/ English
Alorica May 2015 - Present
Alorica November 2012 - Present
Alorica December 2010 - November 2012
Alorica October 2009 - December 2010
Skills
Troubleshooting, Electronics, Telecommunications, Customer Satisfaction, Customer Service, Wireless, Call Centers, Microsoft Office, Technical Support, SAP, Account Management, Process Improvement, Team Leadership, Sales, Product Management, Quality Assurance, Social Media, Training, Outlook
Education
The Art Institute of Charlotte
digital filmmaking and video production
Bank of Oklahoma March 2007 - Present
RF Photography December 2008 - December 2014
Eldercare of Bartlesville January 2010 - February 2013
EDS Group 2005 - 2007
ConocoPhillips November 2004 - April 2005
KKI December 2003 - May 2004
Mozilla Corporation November 2002 - November 2003
Alorica January 2001 - October 2002
WIS International 1999 - 2001
Skills
Troubleshooting, XP, Access, Databases, Software Documentation, SQL, Active Directory, Windows, Computer Repair, SharePoint, Business Analysis, HTML, VPN, Security, Computer Hardware, Windows XP, Servers, Help Desk Support, Networking, Windows 7, Hardware, Microsoft Exchange
Education
Future Media Concepts 2013 — 2013
Ipad Support and Deployment
Tulsa Community College 2009 — 2009
University of Phoenix 2003 — 2004
IT
Tyro Christian High School
Diploma
Alorica January 2014 - Present
West Corp. March 2013 - January 2014
US Senator James Risch January 2009 - December 2009
US Senator Larry Craig June 2008 - December 2008
US Senator Larry Craig October 2007 - June 2008
US Senator Larry Craig October 2003 - September 2007
US Senator Larry Craig February 1998 - September 2007
US Senator Larry Craig July 2000 - September 2003
US Senator Larry Craig June 1998 - September 2003
US Senator Larry Craig March 1996 - January 1998
Skills
Website Development, HTML, CSS, XML, ColdFusion, JavaScript, Graphic Design, Photoshop, Adobe Acrobat, Microsoft Office, Windows Server, Microsoft Exchange, Microsoft SharePoint, Active Directory, Intranet Quorum, Technical Training, iOS, Technical Support, Servers, Community Outreach, Software Installation, Government, Leadership, Social Media
Education
The University of Dallas 1989 — 1993
Bachelor of Arts, Politics, Political Philosophy
SimplexGrinnell April 2015 - Present
Advanced Cabling Systems September 2014 - April 2015
je systems November 2013 - October 2014
Mac Systems, Inc. September 2011 - October 2013
Pendergraph Systems April 2007 - September 2011
Alorica January 2006 - April 2007
Skills
Microsoft, Objective-C, Programming, Inspection, Fire Alarm, Security, Alarm Systems, Access Control, Software Installation, Intrusion Detection, CCTV, Low Voltage, System Design, PHP, Web Development, Fire Management, Troubleshooting, Fire Safety, MySQL, IP Cameras, Security+, Computer Hardware, JavaScript, Biometrics, Mac OS
Education
Wright Career College Tulsa, OK 2006 — 2007
PC Technician Diploma, Computers
Tulsa Technology Center-Broken Arrow Campus 2003 — 2003
CNC Programmer, Espirit Software
JDC Group June 2012 - Present
Pro 31 Investments, LLC July 2006 - Present
Datum Software 2012 - 2012
Alorica 2010 - 2012
FedEx 2008 - 2010
Norrell Staffing June 2004 - June 2005
Skills
Technical Recruiting, Applicant Tracking..., Management, Sourcing, Interviews, Recruiting, Human Resources, Internet Recruiting, Screening, Deferred Compensation, Temporary Placement, Call Centers, New Hire Orientations, Payroll, Temporary Staffing, PeopleSoft
Education
The University of Memphis 1999 — 2003
Bachelor's degree, Education
PennWell July 2014 - Present
Austin Crafts Web Development January 2013 - Present
Mentorship Mastery September 2011 - Present
Littlefield Brand Development January 2014 - July 2014
iMirus August 2010 - August 2011
Alorica December 2007 - May 2010
Skills
PHP, JavaScript, MySQL, Web Development, HTML, jQuery, CSS, XHTML, HTML 5, CSS3, SSH, Linux, phpMyAdmin, Joomla, WordPress, JSON, Python, Zend Framework, Photoshop, Illustrator, Eclipse, NetBeans, Android, CSScaffold, Zend Framework 2, Drupal, Leadership, XML, Java, AEM, Apache, SASS, LESS
Education
Tulsa Community College 2010 — 2012
Associates, Computer Science
Self-employed 2005 - Present
Skype 2014 - 2014
Alorica May 2008 - September 2011
Walthill Public School August 1997 - May 2005
EDEC 1994 - 1996
Skills
Translation, German, English, Press Releases, Training, Employee Training, Manuals, Microsoft Office, Web Content, Proofreading, Teaching, Public Speaking, Research, Media Relations, Multilingual, Literature, Editing, Foreign Languages, Website Localization, Language Services, Spanish, Technical Translation, Legal Translation, Trados
Education
The University of South Dakota 1996 — 1997
Master of Arts (MA), English
University of Pittsburgh 1991 — 1992
Professional Year, Secondary Education and Teaching
Windstream Communications March 2010 - Present
Alorica March 2008 - April 2009
Skills
Routers, Telecommunications, Computer Hardware, Hardware, Troubleshooting, VoIP, Technical Support, Call Centers, Wireless Networking, Customer Satisfaction, Networking
Education
Tulsa Community College 2007 — 2008
Kimberly-Clark June 2014 - Present
House of Philadelphia October 2012 - Present
Alorica July 2012 - September 2012
Tuskegee University August 2011 - December 2011
Winn Dixie Stores March 2006 - May 2006
Skills
Marketing, Customer Service, Customer Retention, Customer Experience, Software Documentation, Sales, Social Media Marketing, Leadership, Marketing Strategy, Advertising, Market Research, Time Management, Direct Marketing, Management, Social Media, Cold Calling, Microsoft Office, Social Networking, Customer Satisfaction, Salesforce.com, Business Development
Education
Tuskegee University 2007 — 2012
Bachelor of Applied Science (B.A.Sc.), Sales and Marketing
Comcast August 2012 - Present
West Corporation December 2010 - July 2012
Alorica January 2008 - October 2010
Skills
Management
Education
Tacoma Community College 2014 — 2016
Associate's degree, Long Term Care Administration/Management
Sprint October 2014 - November 2014
Alorica October 2013 - May 2014
ACS October 2010 - February 2011
Sprint July 2007 - December 2009
Sprint January 2003 - July 2007
Sprint April 2002 - January 2003
Sprint February 2002 - April 2002
Sprint April 2001 - February 2002
Skills
Leadership, Process Improvement, Training, Customer Retention, Troubleshooting, Analysis, Management, Human Resources, Customer Service, Wireless, Customer Support, Call Centers
Education
Temple College 1996 — 2001
The University of Texas at San Antonio 1994 — 1995
Basic Curriculum
Seeking fultime job GeneralHireCallMarch 2015 - March 2015
American Staff Corp December 2014 - January 2015
Coca-Cola Enterprises June 2013 - December 2014
Alorica January 2008 - June 2013
Delta T Limited February 2006 - January 2008
Prime Industrial Recruiters May 2005 - September 2005
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Sales, Project Management, Leadership, Microsoft Word, Marketing, Windows
Education
University of Arkansas 1986 — 1989
General, Education
dardanelle high school 1983 — 1985
General, General
Alorica July 2009 - Present
Sitel 1997 - 2009
Skills
Organizational..., Leadership Development, Employee Relations, Performance Management, Training, Talent Management, Employee Engagement, Team Leadership, Employee Training, Training Delivery, Strategy, Succession Planning, Human Resources, Call Centers, Onboarding
Education
University of South Florida 1989 — 1991
Master's degree, Mass Communication/Media Studies
The Ohio State University 1979 — 1983
Bachelor's degree, Organizational Communication and Media Studies
Admiral King
U.S. Cellular September 2013 - Present
Alorica July 2012 - June 2013
West Corporation 2012 - 2012
Xerox 2010 - 2011
DIRECTV November 2007 - May 2009
Dish Network September 2006 - May 2007
Guardian Security Systems, Inc. March 2004 - September 2006
Skills
Employee Training, Technical Support, Leadership, Process Optimization, Multi Tasking, Software Quality..., Typing, Windows, Microsoft Office, Siebel, Social Networking, Android, iOS, Telecommunications, Telephone Skills, Escalation Resolution
Education
Tulsa Community College 2009 — 2011
Secondary Education and Teaching, 3.6
US Federal Contractor Registration June 2014 - Present
Alorica June 2011 - June 2014
Supermedia January 2012 - July 2012
Pelican Sinks May 2011 - August 2011
Everest University Online December 2010 - May 2011
Holler Honda June 2010 - December 2010
IKON Office Solutions February 2009 - December 2009
ADT July 2005 - November 2008
AMP February 2002 - July 2005
SPAR Marketing Force June 2001 - February 2002
Skills
Career Counseling, Customer Service, Public Speaking, Recruiting, Leadership Development, Talent Acquisition, Interviews, Employee Training, Management
Education
University of California, Berkeley
American Israel Public Affairs Commission June 2014 - Present
Alan S. Veingrad, Inc. January 2003 - Present
Bayview Financial August 2006 - 2009
TeleTech 2000 - 2003
Alorica 1996 - 2000
Dallas Cowboys March 1991 - July 1993
Green Bay Packers March 1986 - March 1991
Skills
Leadership, Public Speaking, Strategy, Small Business, Marketing, Management, Business Development, Sales, CRM, Fundraising, Sports, Selling, Training, New Business Development, Negotiation, Long-term Care, Football, Professional Sports, E-commerce, Sales Process, Integrated Marketing, Executive Management, Contract Negotiation, Motivational Speaking, Social Media, Strategic Planning, Event Planning
Education
Texas A&M University-Commerce 1981 — 1986
Bachelor of Science, Health & Physical Education
West Corporation August 2012 - October 2013
Alorica June 2010 - April 2012
Alorica July 2008 - June 2010
Alliance Data March 2000 - July 2007
Skills
Workforce Management, Customer Satisfaction, Call Center, Vendor Management, BPO, Customer Experience, Performance Management, Outsourcing, Team Management, Telecommunications, Team Leadership, Project Management, Coaching, Team Building, Management, Employee Relations, Leadership, Quality Assurance, Program Management, Customer Retention, Training, Leadership Development, Avaya, CRM, Cross-functional Team..., Recruiting, Change Management, Organizational..., Human Resources, Business Process..., Contact Centers, Call Center Development, Strategy, Interviews, Budgets, Software Documentation, Start-ups, Call Centers
Education
Devry University 2004 — 2006
Bachelor of Business Administration (BBA), Business/Human Resources
Tulane University 1989 — 1993
Independent Contractor February 2015 - Present
Alorica March 2014 - Present
Plato's Closet March 2012 - May 2013
Body Central February 2010 - September 2012
University of South Alabama May 2011 - August 2011
Skills
Creative Writing, Journalism, Marketing, Customer Service, Clerical Skills, Microsoft Office, Blogging, WordPress, Sales, Facebook, Editing, Social Networking, Social Media, Advertising, Management
Education
University of South Alabama 2010 — 2012
Bachelor of Arts (BA), English/ Creative Writing, 4.0
University of Alabama 2008 — 2009
Bachelor of Arts (BA), English
HP Enterprise Services May 2013 - Present
Alorica August 2012 - May 2013
BRIGHT SOL TECH EL PASO October 2012 - March 2013
The University of Texas at El Paso August 2011 - December 2011
Purdue University May 2011 - August 2011
Skills
C language, SQL, Project Management, Customer Service, Telecommunications, Microsoft Office, Microsoft Excel, Strategic Planning, Linux, VoIP, Team Leadership, Java, Sales Management, Verilog, VHDL, Matlab, C
Education
The University of Texas at El Paso 2008 — 2012
Bachelor of Science (BS), Electrical and Computer Engineering
Sutherland Global Services August 2012 - Present
Alorica December 2010 - July 2012
eTelecare Global Solutions October 2009 - November 2010
eTelecare Global Solutions June 2007 - October 2009
eTelecare Global Solutions October 2006 - June 2007
Phase 2 Solutions October 2001 - October 2006
Gateway September 1999 - October 2001
Skills
Call Center, Technical Training, Hiring, Global Management, Remote Management, Remote Team Management, Training & Development, Staff Training, Training Skills, Training Delivery, Organizational..., Team Leadership, Problem Solving, Process Improvement, Cost Reduction, Retention, Staff Retention, Attrition, Soft Skills, Quality, Outsourcing, Offshoring, Business Travel, Non-executive Director, Increasing Revenue, Greenfield Projects, Culture Change, Regional, New Business Launch, Program Launches, Teamwork, Root Cause Analysis, Employee Surveys, Teaching Adults, Course Design, Training Course..., Customer Experience, Employee Training, Training, Performance Management, Call Centers, Instructional Design, Strategy, BPO, Recruiting, Business, Contact Centers, Customer Retention
Education
The University of South Dakota 1998 — 1999
The University of South Dakota
Animus Connection May 2014 - Present
Uber July 2014 - Present
Support.com July 2013 - July 2014
Staples May 2012 - May 2013
Vintage Stock April 2011 - December 2012
Juji Publishing March 2010 - December 2012
Walmart June 2010 - July 2011
Alorica May 2009 - June 2010
Skills
Computer Hardware, Computer Repair, Creative Writing, Customer Service, Information Security, IT Service Management, Microsoft Office, Mentoring, Network Administration, Windows 7, Windows XP Pro, Mac OS, Remote User Support, Team Building, Team Leadership, Windows XP, Technical Support
Education
Tulsa Community College 2010 — 2012
Information Technology
Fairborn Digital Academy 2004 — 2009
High School Diploma
Alorica 2011 - Present
Heartstone Management February 2008 - July 2010
Education
Troy University 2006 — 2009
Bachelor's degree, Human Services, General, 3.0
Alorica April 2013 - Present
caspers company mcdonalds November 2010 - Present
chamberlain high school August 2009 - August 2010
Skills
Communication, Typing, Creative Writing, Customer Service, Accounting, People Skills, Web Design, Computer Animation
Education
Tallahassee Community College 2011 — 2012
Elwood Staffing Services, Inc. May 2012 - Present
Alorica August 2007 - December 2011
Resource Corporation of America January 2007 - August 2007
Georgia Department of Human Resources September 1999 - December 2006
Grady Health System June 1998 - September 1999
Grady Health System July 1997 - June 1998
Skills
Data Entry, Financial Counseling, Microsoft Office, Microsoft Windows XP, Customer Service, Call Center, Mental Health Counseling, Social Services, Drug Testing, Internet, Time Management, Problem Solving, Substance Abuse..., Call Centers, Healthcare, Program Management
Education
State University of West Georgia 1993 — 1996
Bachelor of Arts, Psychology
Tuskegee University 1991 — 1992
The Language Company June 2015 - Present
Chesapeake Energy November 2014 - March 2015
Hampton February 2013 - August 2014
Hilton Garden Inn June 2012 - March 2013
Ruhrpumpen, Inc. March 2012 - August 2012
QuikTrip March 2012 - June 2012
Alorica May 2011 - August 2011
Jason's Deli August 2010 - December 2010
Mark A. Hacker & Associates May 2004 - August 2007
Skills
Customer Service, Personnel Training, Market Research, Event Planning, Human Resources, Legal Compliance, Scheduleing, Marketing Strategy, Auditing, Advertising, Customer Relations, Troubleshooting, MIS, Social Networking, Time Management, Microsoft Excel
Education
University of Tulsa 2009 — 2014
Bachelor of Science, International Business & Chinese (Mandarin)
Tulsa Community College 2008 — 2009
Undecided, General Business
R3 Social Media October 2011 - Present
Life Park Christian Fellowship March 2013 - Present
Combotronics Inc. February 2011 - April 2012
Old Navy February 2010 - March 2011
US Census Bureau February 2010 - July 2010
Micahtek, Inc April 2009 - October 2009
Alorica January 2009 - March 2009
Alorica September 2006 - April 2008
Skills
Social Media Marketing, Social Media Event..., Social Media, Live Event Tweeting, Google Plus, Facebook, Twitter, Customer Service, Pinterest, Blogging, LinkedIn, Leadership, Marketing, Product Marketing, Web Marketing, Online Marketing, Small Business, Social Networking, Customer Satisfaction, Marketing Strategy, Online Advertising
Education
Glenpool High School 2002 — 2006
Diploma
Tulsa Community College
none, Paralegal
Alorica September 2014 - Present
Alorica March 2013 - September 2014
City of Richmond Public Utilities February 2012 - December 2012
City of Portsmouth Public Utilities April 2007 - February 2012
StarTek, Inc November 2005 - April 2007
Anthem Blue Cross Blue Shield January 2005 - September 2005
Bank of America March 2000 - February 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Public Speaking, Editing, Social Media, Research, Windows, Outlook, Strategic Planning, Negotiation, Team Building, Coaching, Training, Program Management, Call Centers, Management, Leadership
Education
Thomas Nelson Community College
Associate of Science (A.S.), Social Sciences
Thomas Nelson Community College
Professional Writing Certificate
Faneuil Inc June 2015 - July 2015
Alorica March 2015 - May 2015
Xerox September 2014 - January 2015
QVC August 2013 - March 2014
Domino's February 2013 - June 2013
Farmers Insurance and Bankers Life and Casualty August 2012 - December 2012
Portfolio Recovery Associates, LLC May 2012 - August 2012
Ashford University June 2011 - October 2011
Self Employed March 2010 - May 2011
Office Depot July 2008 - February 2010
Skills
Management, Customer Service, Sales, Call Center, Leadership, Research, Outlook, Student Recruiting, Account Management, Accounting, Public Relations, Team Building, Insurance, Budgets, Data Entry, Negotiation, Marketing, Microsoft Office, Coaching, Forecasting, Operations Management, PowerPoint, Microsoft Excel, Social Media, Microsoft Word, Payroll, New Business Development, Teamwork, Team Leadership, Event Management, Customer Satisfaction, Data Analysis, Event Planning, Fundraising, Project Management, Process Improvement, Access, Marketing Strategy, Social Networking, Strategic Planning, Time Management, Training, Analysis, Sales Management, Program Management, Recruiting, Call Centers, Customer Retention, Finance, Leadership Development
Education
WebCE –– December 2014
Insurance Continuing Education
ExamFX - Online Insurance Exam Training
Virginia Insurance Agent Licenses, Annuities, Life & Health, and Property & Casualty
The University of Texas at Dallas - School of Management 1984 — 1986
Master of Business Administration, Finance, 3.90
Michigan State University – College of Business 1976 — 1977
Bachelor of Science, Economics, 3.55 in Major
The University of New Mexico 1975 — 1976
Non-Degree Seeking, Economics (including "Environmental Economics") and Philosophy (including "Philosophy of Life")
Michigan State University - College of Social Science 1972 — 1975
Undergraduate, Development Economics, 3.55 in Major
Missouri University of Science and Technology 1971 — 1972
Non-Degree Seeking, Mathematics
Alorica April 2013 - Present
current October 2012 - February 2013
Fremont school district re-2 October 2002 - May 2011
Education
Ultimate Medical Academy 2010 — 2011
william j palmer high school 1999 — 2003
high school diploma, Basic Skills and Developmental/Remedial Education
Playtime Plus September 2014 - Present
Playtime Plus May 2014 - September 2014
Gordmans November 2013 - February 2014
Self-Employed February 2011 - October 2013
Toys R Us November 2009 - January 2010
Alorica March 2009 - July 2009
Eagle Mountain Vision February 2009 - May 2009
Babies R Us January 2009 - February 2009
Toys R Us November 2008 - January 2009
Children's Eye Care of Tulsa July 2007 - January 2008
Skills
Customer Service, Sales, Childcare, Vital Signs, Technical Support, Microsoft Excel, Outlook, Teamwork
Education
Tulsa Technology Center-Lemley Campus 2006 — 2007
Vision Science/Physiological Optics
DIRECTV June 2011 - February 2012
Alorica May 2008 - July 2011
Skills
Call Center, Troubleshooting, Computer Hardware, Software Installation, XP, Windows 7, Desktop Support, Laptops, Windows, Printers, Cabling, Avaya, Customer Service, Hardware, Operating Systems, Technical Training, Technical Support, Call Centers, Routers
Education
Tulsa Community College 1998 — 2000
United States Truck Driver Training School 1990 — 1991
Commercial Drivers License Class A, Truck Driving
Alorica October 2013 - Present
Victoria's Secret June 2007 - Present
Elmcroft Senior Living June 2013 - October 2013
Covenant Hospice June 2012 - October 2013
USM's Psychology Lab June 2011 - December 2011
Hollister Co. January 2007 - June 2007
Skills
Typing, Counseling, Clinical Research, Data Entry, Time Management, Customer Service, PowerPoint, Word, Microsoft Word, Leadership, Musicality, Retail, Healthcare, Research, Social Networking, Psychotherapy, Critical Thinking
Education
The University of Southern Mississippi 2007 — 2011
Bachelor of Science, Psychology
Enduro Pipeline Services August 2010 - Present
Mobilelink Cricket (Cricket wireless service) August 2013 - April 2014
Walgreens March 2009 - August 2010
Alorica June 2007 - May 2008
Skills
Microsoft Office, Data Entry, Laboratory, Cashiering, Inventory Management, Microsoft Excel, Time Management, Soldering, Customer Service, Telephone Skills, Call Centers, Sales, Teamwork, Outlook, Facebook, Social Networking, Microsoft Word, Retail, Windows, Inventory
Education
Tulsa Community College 2007 — 2013
in progress
Tulsa Central High School 2003 — 2007
HS Diploma
Helen of Troy April 2015 - Present
Helen of Troy May 2011 - Present
Robert Half International June 2009 - May 2011
Alorica January 2008 - May 2009
Skills
PeopleSoft, Talent Acquisition, Internet Recruiting, Employee Relations, Benefits Administration, Applicant Tracking..., Recruiting, Employee Benefits, Technical Recruiting, Onboarding, HRIS, College Recruiting, Temporary Staffing, Sourcing, Talent Management, Job Fairs, Succession Planning, Benefits Negotiation, Human Resources, Staffing Services, Employee Engagement, Temporary Placement, HR Policies, New Hire Orientations, ADP Payroll, Payroll, Workforce Planning, Interviews, Taleo, Performance Management, Screening Resumes, Deferred Compensation, Resume Writing, FMLA, Hiring, Contract Recruitment, Full-life Cycle..., Executive Search, Permanent Placement, Background Checks, Recruitment Advertising, Organizational..., Screening, Labor Relations, Training, Career Development, HR Consulting
Education
The University of Texas at El Paso 2003 — 2006
BBA, Finance/HR
The University of Texas at El Paso 2003 — 2006
Bachelor's degree in Business Administration, Finance, General
Verizon November 2014 - Present
Deloitte Consulting April 2011 - November 2014
Alorica December 2009 - April 2011
Deloitte Consulting November 2007 - August 2009
Alorica Inc January 2001 - January 2007
Skills
SQL, Databases, Microsoft SQL Server, VBA, Projects, Operating Systems, Software, Visual Studio, Photoshop, Hardware, Middleware, Business Process..., Process Improvement, Call Center, Business Analysis, SAP, Vendor Management, ERP, Business Process, Outsourcing, Quality Assurance, Testing, Call Centers, Program Management, Access, Leadership, Management, Project Management
Education
University of Oklahoma 1998 — 2001
BBA, MIS, MGT
Tulsa Community College 1996 — 1998
Undergrad, Business Management
Jenks High School 1992 — 1996
Victory Energy Operations, LLC May 2014 - Present
Alorica December 2005 - April 2014
DecisionOne May 2002 - December 2005
Electronic Data Systems April 2001 - May 2002
DecisionOne June 1998 - April 2001
DecisionOne May 1997 - June 1998
bcgi November 1996 - May 1997
F.C.I. Logistics August 1996 - November 1996
Memorex Telex January 1995 - June 1996
Skills
Servers, Active Directory, Group Policy, Linux, Windows 7, XP, Windows Server, Technical Support, System Administration, Software Deployment, Troubleshooting, Software Installation, Computer Hardware, Hardware, Networking, DHCP, DNS, Avaya, ACD, Integration, Network Security, Network Administration, Call Centers, Help Desk Support, VoIP, Operating Systems, Disaster Recovery, Microsoft Exchange, Laptops, Data Center, IT Service Management, SharePoint, VPN, BMC Remedy, TCP/IP, Outsourcing, LAN-WAN, Workforce Management, VMware, Software Development, Testing, Citrix, Dell Computers, Routers, Printers, Switches, Cisco Technologies, Software Documentation, Drupal, Altiris Deployment...
Education
Tulsa Community College 1989 — 1995
Engineering
CrossCom National October 2014 - Present
U.S. Cellular December 2012 - June 2014
U.S. Cellular January 2010 - December 2012
Alorica September 2008 - January 2010
Skills
Software, Windows, Android, iOS, Windows Mobile, Microsoft Office, Scripting, Troubleshooting, Technical Support, Call Centers, Blackberry, Cellular Communications, Wireless Networking, Windows XP, Windows 7, Customer Service, Operating Systems, Mobile Communications, Smartphones, Software Installation, Microsoft Exchange, Help Desk Support, Wireless, Windows Vista, Blackberry Enterprise..., Testing, Mobile Technology, Printers, Information Technology, 4G, CDMA, iPhone, Computer Repair, Servers, iPad, Network Administration, Telecommunications, Desktop Computers
Education
Tulsa Community College 1994 — 1996
General Studies
Nathan Hale High School 1990 — 1994
General Studies
Westmont Hospitality Group May 2014 - February 2015
Homewood Suites by Hilton August 2013 - June 2014
Alorica September 2013 - March 2014
Country Inn & Suites By Carlson 2012 - 2013
Americas Best Value Inns April 2010 - March 2012
Hampton April 2010 - September 2010
Country Inn & Suites By Carlson October 2006 - November 2009
Lake Hartwell Inn December 2003 - December 2006
Skills
Front Office, Customer Service, Hospitality, Hotels, Management, Microsoft Office, Sales, Property Management..., Hospitality Management, Guest Service Management, OnQ, Hospitality Industry, Hotel Management, Hiring, Rooms Division, Pre-opening, Hotel Booking, Revenue Analysis, Resorts, Payroll, Yield Management, Opera, Banquets, MICROS, Concierge Services, Advertising, Opening Hotels, Event Planning, Multi-line Phone, Lodging, HSS, Guest Recovery, Training, Accounts Payable, Accounts Receivable, 10 Key, Hotel Administration, Pre-opening experience, Convention Services, Customer Satisfaction, Food & Beverage, ADP Payroll, FOSSE, Inventory Management, Purchase Orders, Standards Compliance
Education
Tidewater Community College 2015 — 2017
Associate’s Degree, Hospitality Administration/Management
Purdue Federal Credit Union July 2014 - Present
Alorica January 2014 - July 2014
Alorica September 2011 - January 2014
Skills
Call Centers, Workforce Management, Performance Management, Leadership, Coaching, Operations Management, Credit Unions, Customer Service
Education
University of Alaska Anchorage 2007 — 2011
Associate of Arts (A.A.)
Alorica September 2015 - Present
Alorica September 2007 - Present
YMCA of Memphis & the Mid-South May 2006 - August 2007
Skills
Recruiting, Benefits Administration, Employee Benefits, Human Resources, Deferred Compensation, Training, Personnel Management, New Hire Orientations, Payroll, Policy, Management, Administration, Software Documentation, Onboarding, HRIS, Applicant Tracking..., Workforce Planning, Talent Acquisition, Employee Relations
Education
The University of Memphis
Bachelor's degree, Human Resources/Organizational Leadership
Accenture May 2015 - Present
Alorica November 2014 - May 2015
Texas A&M University January 2012 - May 2014
The Creative Mind Group September 2013 - September 2013
Skills
Recruiting, Human Resources, Public Speaking, Social Media Marketing, Fundraising, Public Relations, Management Consulting, Marketing Communications, Marketing, Advertising, Microsoft Office, Event Management, Event Planning, Film Festivals, Leadership, Customer Service, Management, Time Management, Research, Sales, Teamwork
Education
Texas A&M University 2010 — 2014
Bachelor's Degree, Communication and Media Studies, 3.571
eMamba Inc October 2010 - Present
Alorica February 2004 - October 2010
NEC November 2002 - December 2003
Skills
SAP, ERP, Oracle Financial, .NET, AJAX, SQL, Load Balancing, Cluster, Cisco Technologies, Big 5, Linux, Microsoft Technologies
Education
University College London, U. of London 2000 — 2002
MS, Computer Science
USC 1985 — 1990
BA, Business Administration and Management, General
Alorica May 2010 - September 2011
DirectTV 2007 - 2010
DISH Network 2003 - 2007
Decision One 1999 - 2003
Memorex Telex 1985 - 1990
Skills
Call Center, Customer Service, Telephone Skills, Customer Satisfaction, Troubleshooting
Education
Tulsa Community College 1975 — 1976
General, Business
AMP Creative Design September 2008 - Present
Too Faced Cosmetics July 2012 - March 2013
Murad July 2012 - March 2013
MUSE Project KC 2010 - 2010
Stylique Salon & Spa February 2009 - August 2009
Alorica November 2006 - August 2008
US Army July 2003 - November 2006
Skills
Phlebotomy, Microbiology, Chemistry, Makeup Artistry, Cosmetics, Cosmetology, Skin Care, Weddings, Photography, Runway, Artistry, Quality Assurance, Laboratory, Telephone Skills, Customer Service, Data Entry, Theatre, Critical Thinking, Research, Quality Control, Quality Management
Education
Manhattan Christian College 2011 — 2014
BA, Major - Youth & Children's Ministry Minor - Worship Ministry, Senior
Cloud County Community College 2010 — 2011
NA, General Studies
American Academy of Cosmetology and Massage Therapy (Now named Bellus Academy) 2007 — 2009
Certified then Licensed, Cosmetology
The George Washington University School of Medicine and Health Sciences 2003 — 2004
Associates, Health Science and Laboratory Technology
Alorica February 2014 - Present
Alorica December 2010 - Present
NAVY EXCHANGE SERVICE COMMAND (NEXCOM) June 2004 - March 2008
Skills
Leadership, Windows, Microsoft Office 2007, Account Management, Teamwork, Lotus Notes, Time Management, Training, Telephone Skills, Telecommunications, PowerPoint, Administrative..., Microsoft Word, Microsoft Excel, Customer Service, Microsoft Office, Data Entry, Invoicing, Pricing
Education
Bryant & Stratton, Virginia 2009 — 2010
Associates, Criminal Justice
Bryant & Stratton, Virginia 2007 — 2008
Associates, Paralegal Studies
Tidewater Community College 2005 — 2006
Associates, Paralegal Studies
Alorica September 2015 - Present
Molina Healthcare April 2012 - September 2015
Magnani Continuum Marketing July 2010 - April 2012
CME Group August 2006 - June 2010
Magnani Continuum Marketing April 2001 - August 2006
The Beaird Agency March 1998 - March 2001
Gulf Capital Partners June 1996 - February 1998
Skills
Marketing Strategy, Marketing Communications, Brand Development, Product Marketing, Market Research, Customer Analytics, Global Marketing, Digital Marketing, Program Management, Integrated Marketing, B2B Marketing, B2C marketing, CRM, Social Media, Leadership, Strategy, Direct Marketing, Management, Customer Analysis, Online Marketing, Marketing, Email Marketing, Online Advertising, Advertising, Social Media Marketing
Education
The University of Texas at Austin 1989 — 1994
Bachelors Degree, Micro Economics
Kelly Services May 2013 - Present
Alorica May 2011 - February 2013
Bartow County School System August 2008 - May 2010
Best Buy March 2008 - June 2008
Mainline Information Systems April 2005 - March 2006
IBM 2003 - 2005
IBM Managed Hosting Services 2000 - 2003
Skills
Technical sales support, Sales, Managed Hosting, Microsoft Office, Sales Operations, Customer Support, Call Centers, Business Development, Cross-functional Team..., Management, Customer Satisfaction
Education
The University of Texas at Arlington 1962 — 1967
BS, Mathematics
Justin F Kimball 1959 — 1962
HS
Intradiem September 2013 - Present
NexxLinx May 2012 - September 2013
Alorica March 2009 - May 2010
Alorica December 2006 - March 2009
PREMIER Bankcard August 2005 - December 2006
eTelecare Global Solutions March 2004 - May 2005
Skills
Highly detail oriented, Exceptional People..., Achieving Measurable..., Time Management, Multitasking Skills, Goal Oriented, Highly Motivated, Visio, Process Optimization, Quality Control, Training, Behavior Based Coaching, Workforce Management, Quality Assurance, Software Documentation, Process Improvement, Customer Experience, Quality Management, Customer Satisfaction, Product Management, Cross-functional Team..., CRM, Vendor Management, Team Building, Call Centers, Leadership, Management
Education
The University of South Dakota
Bachelor of Business Administration (BBA), Finance
The University of South Dakota
Master of Business Administration (M.B.A.)
Alorica 2012 - 2012
Education
The University of Texas at El Paso 2007 — 2011
Bachelor of Business Administration (BBA), Human Resources Management and Services
G4S Secure Solutions (PNG) September 2010 - April 2012
Alorica January 2012 - March 2012
United States Marine Corps June 2006 - June 2010
Skills
Radio Communication, Microsoft Word, Microsoft Excel, Microsoft Office, Security Clearance, Artillery, Communication, Information Technology, Medical Terminology, Direct Sales, Security, Customer Service
Education
Sullivan and Cogliano Training Center 2013 — 2013
Alorica February 2015 - Present
Adecco October 2011 - January 2012
Becton, Dickinson and Company February 2011 - October 2011
C.H. Guenther & Son, Inc. September 2010 - February 2011
Werling Associates, Inc. 2010 - 2010
Skills
Onboarding, Employee Relations, Interviews, Recruiting, Human Resources, Talent Management, Employee Benefits, Training, College Recruiting, Performance Management, Time Management, Customer Service, Talent Acquisition, Deferred Compensation, HRIS, Leadership Development, HR Policies, Applicant Tracking..., Temporary Placement, New Hire Orientations, Compensation, Management, Leadership, Personnel Management, Employee Engagement, Workforce Planning
Education
The University of Texas at San Antonio 2006 — 2010
B.B.A., Human Resources
Spectrio August 2014 - Present
Dish Network July 2013 - August 2014
Dish Network July 2011 - July 2013
Onyx Imaging Corp. November 2009 - June 2011
Alorica November 2008 - November 2009
Priscilla's February 2008 - November 2008
Skills
Partner Relations, Troubleshooting, Customer Service, Computer Repair, Programming, Research, Wireless Networking, OS X, Java, Data Entry, XP, Windows 7, Software Documentation, Microsoft Office, Network Administration, Printers, Networking, Security, SQL, Call Centers, System Administration, Operating Systems, Technical Support, Computer Hardware, Network Security, Telecommunications, Laptops, Software Installation, Help Desk Support, TCP/IP, CCNA, Inventory Management, VoIP, Hardware, Cabling, HP, Windows XP
Education
Tulsa Community College 2013 — 2017
Associate's Degree, Computer Programming
Crowder College 2001 — 2003
Certificate of Articulation, Electronics, Computer Programming, and Cisco Networking (CCNA)
Neosho High School 1999 — 2003
Diploma, General Education/Electronics/Cisco Networking (CCNA) Classes
Alorica September 2014 - Present
Infosys Lodestone October 2013 - March 2014
Cooper Capital Group and Property Masters, Inc December 2010 - March 2013
Accord Services June 2009 - April 2010
Ron Brown, C.P.A. April 2005 - May 2009
Lord, Aeck & Sargent February 2002 - March 2005
Pricewaterhouse Coopers, LLP January 1993 - June 2001
Skills
Employee Relations, Recruiting, HRIS, Employee Benefits, Performance Management, Payroll, Training, Applicant Tracking..., Interviews, Hiring, Staff Retention, Research, Software Implementation, Performance Improvement, Headcount Management, Turnover, Compensation Structures, Managerial, EEOC, Oracle, PeopleSoft, ADP Payroll, ADP ezLaborManager, ADP ReportSmith, Generations, Paychex, WingSpan, QuickBooks, Talent Acquisition, Leadership, Accounting, Mergers & Acquisitions, Policy, Financial Analysis, Onboarding, Strategic Planning, Benefits Administration, Succession Planning, FMLA, Auditing, Compensation & Benefit, Strategic HR, Workforce Planning, New Hire Orientations, COBRA
Education
The University of Georgia 1988 — 1992
Bachelors of Business Administration, Accounting
State Farm Mutual Insurance Company 2013 - Present
Sodexo September 2012 - Present
Alorica April 2013 - August 2013
Plato's Closet March 2011 - September 2012
Skills
Microsoft Office, Problem Solving, Self-motivated Team..., Project Management, Merchandising, Marketing, Sales, Product Launch, Talent Developer, Customer Service, Cash Handling Experience, Data Entry, Inventory Management, Public Speaking, PowerPoint, Teamwork, Microsoft Excel, Time Management, Microsoft Word, Team Building, Outlook, Customer Satisfaction, Leadership, Training, Social Networking, Social Media, Retail
Education
Strayer University-Georgia 2011 — 2014
Master of Business Administration (M.B.A.), Public Administration
Albany State University 2006 — 2010
Bachelor of Science (B.S.), Business Administration, Marketing and Sales
Ultimate Software November 2012 - Present
Alorica February 2012 - November 2012
Southeast Computer Solutions October 2006 - February 2012
Skills
Microsoft SQL Server, Business Intelligence, Databases, SQL, Data Warehousing, ETL, SDLC, Agile Methodologies, SharePoint, Software Development, Visio
Education
Universidad Rafael Belloso Chacín 1997 — 2002
Software Engineer
Alorica April 2013 - Present
The iPhone Guy, LLC September 2007 - Present
Cellular Phone Trading, LLC September 2004 - September 2007
Skills
Wireless, Cellular Communications, Electronics Repair, Foreign Exchange, Banking, Finance, Inventory Management, Inventory Control, Computer Hardware, Computer Software..., Sales Management, Office Management, Customer Service, Mobile Technology, Negotiation, Android, Sales, Telecommunications, Mobile Devices, Purchasing, Retail
Education
University of California, Berkeley 2000 — 2003
Business, Business, Music, Economics
Navico May 2011 - Present
Siwel Consulting Inc. September 2009 - June 2010
Alorica February 2007 - September 2008
Skills
Process Improvement, Supply Chain, ERP, Software Documentation, Website Development, Web 2.0, Troubleshooting, Windows Server, Networking, Windows 7
Education
Tulsa Community College 2000 — 2002
Computer Science
Tulsa Technology Center-Riverside Campus 2000 — 2001
Computer Science, CCNA & A+ Classes
Jenks High School 1996 — 2000
High School Diploma, General Studies
Realtor, Chinowth & Cohen August 2015 - Present
Apple November 2014 - January 2015
GH2 Architects, LLC April 2013 - August 2014
Hewlett Packard (Employee Purchase Program) June 2011 - August 2012
Alorica February 2010 - June 2011
Skills
Microsoft Office, Customer Service, Technical Support, Photoshop, InDesign, Submittals, Illustrator, Adobe Acrobat, Microsoft Excel, Call Centers, Training, Troubleshooting, Microsoft Office 2007, Administrative..., Fax, Customer Satisfaction, OS X, Windows 7, Microsoft Word, Outlook, Real Estate, Real Estate Transactions, Real Estate Marketing, Relationship Building, Social Media Marketing, Online Marketing, Email Marketing, Photography, Listing Homes, Multiple Listing Service, Residential Homes, First Time Home Buyers, Single Family Homes, Home Care, New Home Sales, Open Houses, Real Estate License, Real Estate Sales..., Document Management
Education
Tulsa Community College 2012 — 2017
Bachelor's Degree, Sociology
Charles Barnes School of Real Estate 2015 — 2015
Real Estate Associate, Real Estate
Consultant / Independent 2014 - Present
Fujitsu Technology Solutions May 2014 - July 2015
Wingspan Portfolio Advisors August 2013 - March 2014
Wingspan Portfolio Advisors August 2012 - August 2013
T-Mobile September 2009 - June 2012
West Corporation May 2009 - August 2009
Alorica August 2008 - January 2009
United States Air Force August 2001 - March 2005
Skills
Customer Service, Microsoft Office, Troubleshooting, Leadership, Networking, Electronics, Technical Support, Soldering, Blackberry OS, Android, Customer Experience, Telecommunications, Wireless, Call Center, Avionics, Windows OS, Help Desk Support, Operating Systems, Wireless Networking, Cellular Communications, Avaya, Mobile Communications, Data Entry, Cabling, Software Installation, Administration, Windows 7, Time Management, Information Technology, VPN, TCP/IP, Citrix, Computer Network..., Routers, Remote Desktop, Windows XP, Laptops, System Administration, Active Directory, Blackberry, Salesforce.com, Hardware, Computer Hardware, iPhone, Mac OS, Active DoD Secret...
Education
Tulsa Community College 2009 — 2009
General Studies
Jenks High School 1991 — 1995
Diploma, Business
Blogger Babes June 2015 - Present
Fun For EP Kids July 2011 - Present
Self-Employed January 2010 - Present
Alorica June 2014 - October 2014
GimmeMo.com August 2012 - August 2014
Bellaboo November 2011 - December 2013
Bellaboo March 2011 - December 2013
Macaroni Kid Northeast El Paso August 2010 - November 2010
City of El Paso - City Clerk's Office August 2009 - June 2010
El Paso Independent School District - Instructional Materials August 2008 - July 2009
Skills
Facebook, Social Networking, Social Media, Blogging, Publishing, Advertising, Newsletters, Photoshop, Online Marketing, Press Releases, Graphic Design, Marketing, WordPress, Microsoft Office, Organizing, Promotions, Magazines, InDesign, Management, Typing, Blogger
Education
The University of Texas at El Paso 2010 — 2011
Andress High School 2006 — 2010
High School Diploma
Hewlett-Packard June 2011 - Present
Alorica December 2010 - June 2011
DoubleTree by Hilton September 2010 - December 2010
Capital One Auto Finance October 2006 - July 2010
DIRECTV Customer Care July 2004 - September 2006
West Corporation 2000 - 2004
Reasor's Foods 1997 - 2000
Warehouse Market 1994 - 1997
Skills
Call Center, Customer Service, Customer Satisfaction, Leadership, Training, Quality Assurance, Coaching, Outlook, Management, Change Management, Program Management, Project Planning, Call Centers, Team Management, Sales, Analysis, Process Improvement, Team Leadership
Education
Tulsa Community College 2001 — 2003
Associate in Arts, Music Education and Performance
Bauer Consulting Group, Inc. May 2015 - Present
Alorica July 2013 - May 2015
Skills
Customer Service, Sales, Process Improvement, Training, Leadership, Management, Outsourcing, Team Management, Vendor Management, Team Building, Team Leadership, Account Management, Human Resources, Operations Management
Education
The University of Texas at El Paso 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
2 Shiny Squirrels September 2014 - Present
Alorica October 2011 - Present
Skills
Leadership
Education
University at Buffalo 2002 — 2005
Tech Mahindra December 2014 - Present
Alorica March 2011 - September 2014
AT&T January 1999 - April 2010
Skills
Call Center, Vendor Management, Sales, Sales Management, Sales Operations, Customer Service, Customer Satisfaction, Commissioning, Customer Retention, Customer Experience, Strategic Planning, New Business Development, Business Development, Business Planning, Strategic Partnerships, Project Management, Presentations, Procurement, Business Process..., Outsourcing, Call Centers, BPO, Contact Centers, Performance Management, Telecommunications, Workforce Management, CRM, Wireless, Process Improvement, Cross-functional Team..., Business Strategy, Program Management, Account Management, Leadership, Team Leadership, Team Building, Management, Strategy
Education
The University of Texas at San Antonio
Master of Business Administration (MBA), Business Administration and Management, General
University of North Texas
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
ERGJ Entreprises LLC April 2015 - Present
The Coca-Cola Company March 2014 - April 2015
Coca-Cola Refreshments May 2013 - March 2014
CCI Solutions October 2012 - May 2013
Alorica, Inc January 2012 - October 2012
Alorica November 2010 - October 2012
Alorica November 2010 - January 2012
Alorica January 2009 - January 2010
Jim Ellis Mazda January 2005 - January 2008
Skills
Call Centers, Process Improvement, Leadership, Training, Management, Customer Service, Time Management, Analysis, Software Documentation, Team Building, Team Leadership, Workforce Management, Project Planning, Forecasting, Business Analysis, Call Center, Microsoft Office, Process Scheduler, Customer Satisfaction, Windows, Personal Finance, Life Insurance, Health Insurance
Education
The University of Georgia 1997 — 2000
Computer Science
The University of Georgia 1997 — 2000
Computer Science
Substitute Teacher for the state of South Dakota October 2014 - Present
Load King February 2014 - October 2014
Alorica October 2013 - December 2013
Hampton Inn January 2013 - December 2013
TMone July 2012 - December 2012
Barnes & Noble May 2011 - October 2011
Stream Global Services August 2009 - September 2010
KTIV-TV October 2007 - January 2009
KMEG 14 News May 2006 - August 2007
Skills
iPhone, Social Media, Web Design, Final Cut Pro, OS X, Video, SEO, Storytelling, WordPress, Television, Adobe Creative Suite, Editing, Facebook, Multimedia, Customer Service, Video Editing, Media Relations, Social Media Marketing, Social Networking, Public Speaking, Leadership
Education
The University of South Dakota 1992 — 1995
No, English
Texas Department of Public Safety January 2015 - Present
Texas Army National Guard March 2014 - Present
Dish Network June 2014 - July 2014
Alorica February 2014 - June 2014
Verizon Wireless January 2008 - February 2013
ACS February 2007 - January 2008
Skills
Military, Military Operations, Security Clearance, Military Experience, Command, DoD, Operational Planning, Force Protection, National Security, Weapons, Customer Service, Technical Support, Sales, Computer Security, Leadership, Team Building, Training
Education
The University of Texas at El Paso 2013 — 2017
Bachelor's Degree, Computer Science
Omnicare Inc. June 2014 - Present
Kroger 2012 - Present
Alorica November 2013 - June 2014
Education
Tidewater Community College 2010 — 2013
Associate's Degree, Chemistry
Western Branch High School 2006 — 2008
High School Diploma
Alorica March 2015 - Present
Harte Hanks January 2014 - March 2015
Harte-Hanks, Inc. March 2011 - January 2014
First Convenience Bank November 2010 - March 2011
Wells Fargo March 2007 - October 2010
TJ MAXX July 2006 - March 2007
Valor Telecom August 2000 - September 2006
Skills
Leadership, Team Building, People Skills, Conflict Resolution, Strategic Planning, Empowerment, Community Outreach, Operations Management, Supervisory Skills, Call Centers, Workforce Planning, Telephony, Telecommunications, Team-oriented, Performance Management, Peer Mentoring, Team Management, Bank Mergers, Process Improvement, Customer Service, Internal Audit, Key Performance..., Sla, Client Presentation, Human Resources, Team Leadership, Coaching, Training, Management, Customer Satisfaction, Customer Retention, Customer Experience
Education
Texarkana College
Alorica September 2014 - Present
The Home Depot March 2014 - September 2014
Simpson Technologies LLC 2012 - 2014
Skills
Telecommunications, Programming, Java, C++, Photoshop, Microsoft Excel, Technical Support, Spanish-speaking, Customer Service, Customer Retention, Financial Services, Management, C, Game Programming, Sales Process, Data Entry, VMware Workstation, Linux, x86 Assembly, Game Design, Music Theory
Education
Texas A&M University - San Antonio 2014 — 2017
Bachelor's Degree, Computer Science
Valencia College 2010 — 2013
Associate of Science (A.S.), Computer Science
CreditPoint Software June 2010 - Present
Alorica July 2009 - May 2010
Alorica May 2007 - July 2009
Alorica June 2006 - May 2007
West Corporation April 2006 - June 2006
DIRECTV March 2005 - June 2006
DIRECTV April 2004 - March 2005
Steve's Sundries Books and Magazines January 2002 - June 2004
Git N Go Convenience Store July 2000 - September 2002
Git N Go Convenience Store July 1999 - July 2000
Skills
Training, Customer Satisfaction, Customer Service, Awesomeness, Software Troubleshooting, Enterprise Software, SaaS, Management, Customer Retention, Leadership, Performance Management, Employee Relations, Interviews, Coaching, Customer Experience
Education
Tulsa Community College 2002 — 2004
Criminal Justice/Law Enforcement Administration
Various Clients September 2008 - Present
Alorica November 2010 - June 2011
Multiple Benefit Services, Inc. May 2009 - August 2010
IBU, Inc. July 2006 - September 2008
Kaiser Permanente November 2005 - July 2006
Aetna July 1998 - November 2005
Education
Walden University 2008 — 2010
MBA, Risk Management
Tennessee State University 1984 — 1989
BBA, Business Administration
Chartwell Compliance June 2015 - Present
Alorica March 2015 - June 2015
West Corporation June 2014 - March 2015
First Data Corporation December 2013 - June 2014
United States Air Force November 2010 - September 2013
Buckely AFB 2005 - 2010
Beale AFB 2002 - 2005
Skills
Air Force, DoD, Military, Security Clearance, Military Operations, Top Secret, Command, National Security, Military Experience, Information Assurance, Defense, Operational Planning, Supervisory Skills, Process Scheduler, Program Management, Security, Security, Information Security, Computer Security, Process Improvement, Training, Leadership, Software Documentation, Configuration Management, Troubleshooting, Six Sigma, Integration, COMSEC, Team Leadership, Vulnerability Assessment, Business Process..., Network Security, Organizational..., Resource Management, Physical Security, Security Operations, Risk Assessment, Crisis Management, IT Management, CompTIA, Policy, Security Audits
Education
Trident University International 2005 — 2013
Bachelor of Science (B.Sc.), Business Administration and Management, IT Management
Plattsmouth High Shool
Plattsmouth High Shool
Albuquerque Business First January 2015 - Present
Albuquerque Business First February 2014 - Present
Sears Holdings Corporation January 2013 - November 2014
Stage Stores October 2011 - November 2013
Alorica May 2010 - October 2011
Skills
Sales, Leadership, Merchandising, Customer Service, Management, Sales Management, Hospitality, Customer Satisfaction, Microsoft Office, Microsoft Excel, Time Management, PowerPoint, Call Centers, Inventory Management, Outlook, Team Leadership, Retail, Data Entry, Training, Customer Experience, Telephone Skills, Cashiering, Marketing, Troubleshooting, Retail Sales, Social Networking, Inventory Control, Budgets, Networking, Teamwork, Advertising, Microsoft Word, Team Building, POS, Invoicing, Technical Support, Facebook, Cold Calling, Account Management, Project Planning, Event Planning, Direct Sales, Social Media, Windows, Social Media Marketing, Cash Register, Interviews, Loss Prevention, Hiring, Employee Training
Education
The University of New Mexico - Robert O. Anderson School of Management 2012 — 2014
Bachelor of Business Administration (B.B.A.), Entrepreneurship, Business Administration and Business Management
Tulsa Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
The University of New Mexico 2009 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
SALUD Heathcare Partners August 2011 - Present
Alorica 2009 - 2011
Tractor Supply Company 2008 - 2009
Lowe's Companies, Inc. 2004 - 2008
Skills
Medical Billing, Medicare/Medicaid..., Medicaid Managed Care, Customer Service, Call Centers, Retail Sales, Microsoft Word, Cashiering, Medicaid, Hospitals, Healthcare Management, Microsoft Excel
Education
Western Governors University 2014 — 2015
MBA, Healthcare Administration
The Defiance College 2004 — 2007
Bachelor's Degree, Business Administration and Management, General
Cartwright Companies August 2009 - Present
Avila University October 2009 - Present
Alorica May 2009 - August 2009
TruGreen Lawncare March 2007 - December 2008
Embarq September 2006 - March 2007
Community America Credit Union 2004 - 2006
V.T. Inc April 2003 - May 2004
Toys R Us 1991 - 2003
Skills
Employee Relations, Succession Planning, Onboarding, Performance Management, Human Resources, Talent Management, Recruiting, Organizational..., Workforce Planning, Employee Engagement, Coaching, Leadership Development, Team Building, Benefits Administration, Training, Conflict Resolution, Employee Benefits, HRIS, Customer Service, Strategic Planning, Management, Employee Training, Personnel Management, Leadership, Interviews, Hiring, Payroll, Career Development, Program Management, Executive Coaching, Resume Writing, College Recruiting, New Hire Orientations, Applicant Tracking..., Career Counseling, Talent Acquisition, Staff Development, Administration, Organizational..., Deferred Compensation, Labor Relations, FMLA, Policy, Instructional Design, Employee Handbooks, Workshop Facilitation, Taleo
Education
The University of South Dakota 1985 — 2001
Masters, Publice Administration with Emphasis in Org. Mgmt.
The University of South Dakota 1978 — 1983
Bachelors, Psychology
Recover Health, Inc March 2015 - Present
Express Employment Professionals April 2012 - February 2015
Alorica 2001 - 2011
PRC, LLC 2001 - 2011
Skills
Training Delivery, Training, Development & delivery..., Training Management, Project Management, Operations Management, Direct Sales, Sales Presentations, Quality Management, Quality Assurance, QuickBooks, Six Sigma, Kronos WFC, Kronos Timekeeping, Client Education, Client Representation, Verification, Business Process..., Process Improvement, Staff Development, Recruiting, Temporary Staffing, Staff Management, Team Leadership, CRM, Call Centers, Leadership, Performance Management, Management, Customer Satisfaction, Team Building, Customer Experience, Call Center Development, Customer Retention, Employee Training, Outsourcing, Vendor Management, Employee Relations, Human Resources, Customer Service, Account Management, Coaching, Program Management, Leadership Development, Interviews, Temporary Placement, Talent Acquisition, Sales
Education
The College of St. Scholastica 1996 — 2000
Bachelor of Business Administration (B.B.A.)
Avis Budget Group September 2013 - Present
The Home Depot March 2012 - September 2013
Alorica June 2012 - September 2012
Best Buy November 2011 - December 2011
Walmart August 2011 - November 2011
Sears Holdings Corporation March 2011 - August 2011
Sears Holdings Corporation June 2010 - March 2011
The Home Depot April 2006 - October 2006
Target August 2005 - December 2005
DIRECTV July 2004 - November 2004
Skills
Technical Support, computer hardware repair, Customer Service..., Retail, Sales, Stocking, Management, Training, Book Writing, manual writing, Computer Repair, DOS, Windows Vista, Windows XP Pro, Microsoft Office, Outlook Express
Education
sperry high school 1985 — 1995
high school diploma, Computer Science
Sperry High School
Diploma
Tulsa Community College
Alorica May 2012 - November 2014
Stream Global Services June 2011 - May 2012
APAC Customer Services April 2009 - April 2011
Rococo Investments Incorporated April 2007 - April 2009
Stream Global Services March 2005 - April 2007
Supra Telecom February 2003 - March 2005
Opalo S.A. February 2001 - August 2002
Skills
Six Sigma, Customer Service, Customer Satisfaction, Operations Management, BPO, Training, Microsoft Excel, Project Management, Management, Customer Experience..., Outsourcing, Workforce Management, Call Centers, Vendor Management, IEX Total View, Quality Management, Quality Assurance, Contact Centers, Customer Experience, Team Management, Service Delivery, Offshoring, Call Center Development, Coaching, Employee Training, Soft Skills, Centro de llamadas, Administración de la..., Subcontratación, Servicio de atención al..., Experiencia del cliente
Education
Universidad APEC 2001 — 2002
Graphic Design, Design and Applied Arts
Avis Budget Group August 2014 - Present
Collabera March 2014 - June 2014
Capital One Auto Finance June 2012 - January 2014
Trase Miller March 2011 - January 2012
Alorica August 2009 - March 2011
EDS Technologies March 2007 - March 2009
Skills
Microsoft Windows -..., MS Outlook • MS Excel •..., • Customer Service •..., Typing 55 WPM • 10..., Customer Service, Hardware, Call Centers, Customer Satisfaction, Customer Experience, Software Documentation, Outlook, Troubleshooting, Technical Support
Education
Tulsa Community College 1997 — 1998
Certification, Patient Care Technician
Pontotoc Area Vo-Tech 1995 — 1996
Certification, Multi Skilled Technical
The Home Depot July 2012 - Present
Alorica October 2010 - February 2012
SIDCO Investments, Inc. April 2005 - August 2008
MMCPI, Inc. October 2002 - April 2005
Skills
Customer Service, Accounts Payable, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Lotus 123, ACT, Team Leadership, Account Reconciliation, Account Management, Accounts Receivable, Debt Collection, Marketing Strategy, Direct Marketing, Vendor Relations, Employee Relations, Corporate Tax, SAP, Avaya, CDMA, Blue Pumpkin, Siebel
Education
College of New Rochelle 1997 — 2001
Bachelor of Arts (BA), Social Sciences, 3.4
Direct Energy July 2012 - Present
Alorica June 2011 - July 2012
Alorica April 2010 - June 2011
Alorica November 2008 - April 2010
Skills
Critical Thinking, Analytics, Avaya, Operations Management, Operating Systems, Performance Management, Team Management, BPO, Call Center, Workforce Management, Microsoft Office, Mathematics, Training & Development, Verint, Excel, Customer Relations, IEX Total View, I3, Contact Centers, Customer Service, Microsoft Excel, Call Centers, Strategy, Customer Experience, Employee Training, Project Planning
Education
Tulsa Community College 2007 — 2010
Associates, Mathematics
Alorica May 2009 - April 2014
Georgia State University Library April 2001 - November 2008
Staffing Solutions Unlimited July 2000 - March 2001
Aerotek Commercial Staffing December 1999 - June 2000
University of Alabama at Birmingham -- Lister Hill Library of the Health Sciences July 1984 - July 1998
Skills
Wordpress, Microsoft Office 2007, Blogging, Customer Relations, Customer Service, Excel, Editing, Employee Relations, Hiring, Internet, Inventory Management, Mentoring, Social Media, Newsletters, Social Networking, Telecommunications, Team Building, Troubleshooting, Team Management, Teamwork, Writing, Event Management, Event Planning, Leadership Development, Outlook, PowerPoint, Research, Recruiting, Microsoft Excel, Project Planning, Process Improvement, Microsoft Office, Management, Coaching, Data Entry, Budgets, Administrative..., Performance Management, Time Management, Process Scheduler, Invoicing
Education
University of Alabama at Birmingham
Fareportal September 2014 - May 2015
TeleTech May 2014 - July 2014
Sitel January 2011 - March 2014
Alorica December 2008 - December 2010
TeleTech Holdings October 2004 - November 2008
Travelocity.com January 2001 - October 2004
Citigroup June 1992 - January 2001
Arlington Independent School District August 1991 - June 1992
Burleson Independent School District January 1991 - June 1991
Skills
Call Center, Customer Satisfaction, Customer Service, Coaching, Account Management, BPO, Outsourcing, Process Improvement, Operations Management, Business Process..., Quality Assurance, Team Building, Team Leadership, P&L Management, Organizational..., Program Management, Leadership Development, Contract Negotiation, Call Centers, Workforce Management, Training, Management, Project Management, Vendor Management, Analysis, Leadership, Customer Experience, CRM, Offshoring, Performance Management, Contact Centers, Team Management, Service Delivery, Call Center Development, Change Management, Cross-functional Team..., Inbound Marketing, Mergers & Acquisitions, Customer Retention, Integration, Telecommunications, Strategy, Strategic Planning, Consulting, Business Development, SLA, Resource Management, Mentoring
Education
Texas Christian University 1996 — 1998
Masters of Business Administration, Business Administration and Management, General
Texas A&M University-Commerce 1986 — 1990
BS, Mathematics
Alorica April 2013 - Present
Seeds of Change, LLC 2008 - 2012
Education
Tidewater Community College 2010 — 2012
Associate of Arts and Sciences (AAS), Human Services, General
Miami Edison Sr. High 1991 — 1994
High School Diploma, General Studies
I.T. Scouts August 2015 - Present
Sanmina June 2015 - August 2015
Alorica January 2015 - April 2015
Vasa Distribución México SA. de CV. July 2014 - January 2015
Corporativo Imagen July 2012 - July 2014
Skills
Recursos humanos, Selección de personal, Microsoft Office, Administración y..., Mercadotecnia, Gestión del talento..., Coaching, Servicio de atención al..., Estrategia empresarial, Diseño gráfico, diseño..., Gestión de proyectos, Social Media, Advertising, Social Networking, Diseño gráfico, Microsoft PowerPoint, Mercadotecnia en medios..., Ventas, Marketing digital, Reclutamiento, Edición, Liderazgo de equipos, Negociación, Planificación..., Liderazgo, Entrevistas, Mejora de procesos, Digital Marketing, Social Media Marketing, Marketing, PowerPoint, New Media, calificador de metas, seleccion de personal, Dotación de personal, Cambio organizacional, Relaciones con los..., Process Improvement
Education
Tecnologico de Monterrey, Campus Guadalajara 2011 — 2016
Bachelor of Business Administration (B.B.A.), Administration/Enterprises
Tecnológico de Monterrey
OPSIFY June 2015 - Present
Doctourz October 2013 - Present
Taking You Forward Inc. July 2012 - September 2013
Alorica November 2010 - December 2012
One World Learning & Staffing Center, LLC. August 2009 - August 2010
DIRECTV September 2007 - August 2009
Vonage February 2005 - June 2007
RCN 2000 - 2005
Skills
Training, Performance Management, Customer Experience, BPO, Call Center, Customer Satisfaction, Workforce Management, Leadership, Call Centers, Vendor Management, Process Improvement, Program Management, Team Leadership, Call Center Development, Management, Start-ups, Inbound Marketing, Telecommunications, Coaching, Team Management, Recruiting, Account Management, Customer Service, Team Building, Sales Operations, Customer Retention, Quality Assurance, CRM, Business Process, Outsourcing, Contact Centers, Operations Management, Telemarketing, Strategy, Forecasting, Enterprise Software, Sales
Education
The George Washington University 1993 — 1995
Elliot School of International Relations
University of South Florida 1990 — 1993
Alorica September 2013 - Present
Message Broadcast January 2012 - September 2013
Message Broadcast January 2011 - January 2012
Sprint May 2007 - October 2010
Bisearch International September 2005 - May 2007
Skills
Customer Relations, Account Management, New Business Development, Customer Service, Customer Satisfaction, Selling, Sales, Salesforce.com, Management, Start-ups, B2B, Entrepreneurship, Business Analysis, Email Marketing, Online Advertising, CRM, SaaS, Mobile Devices, Business Development, Product Management, VoIP, Telecommunications, Solution Selling, Sales Process, Strategic Partnerships, Project Management, Direct Sales, Managed Services, Wireless, Customer Retention, Marketing Strategy, Competitive Analysis, Contract Negotiation
Education
University of California, Irvine 2000 — 2005
Bachelor of Arts (BA), International Sudies
Jurupa Valley High
Connexionpoint March 2015 - Present
Alorica February 2014 - March 2015
Xerox Services May 2012 - November 2013
Affiliated Computer Services September 2010 - May 2012
StarTek December 2009 - June 2010
Affiliated Computer Services January 2008 - December 2009
Countrywide Home Loans October 2006 - January 2008
Telvista 1999 - 2006
Skills
Contact Centers, Workforce Management, Customer Retention, Call Center, BPO, Call Centers, Wireless, Operations Management, Call center start-up, Client Relations Skills, Microsoft Excel, Outsourcing, Vendor Management, CRM, Service Delivery, Process Improvement, Customer Satisfaction, Call Center Development, Avaya, Customer Experience, Management, Six Sigma, Client Relations, Business Process..., Avaya Technologies
Education
The University of Texas at Arlington
Alorica February 2005 - Present
Hamilton Telecommunications 2000 - 2005
Skills
ASP.NET, SDLC, SQL, Web Design, VB.NET, C#, Customer Service, Operations Management, .NET, Business Analysis, Microsoft SQL Server, Web Services, XML, SharePoint
Education
The University of South Dakota 1996 — 2000
Alorica April 2014 - Present
West Corporation April 2014 - March 2015
West Corporation April 2013 - April 2014
West Corporation February 2011 - April 2013
Transcom February 2009 - January 2011
La Bikina February 2007 - January 2009
Skills
Call Centers, Workforce Management, Customer Experience, Vendor Management, Customer Satisfaction, Process Improvement, Operations Management, Telecommunications, BPO, Outsourcing, Team Leadership, Service Delivery, Management, Customer Retention, Customer Service, Account Management
Education
Texas A&M University-Kingsville
TRC Staffing Services, Inc. January 2015 - Present
Cathedral of Christ the King February 2013 - April 2015
RemX Specialty Staffing September 2012 - May 2013
Alorica December 2011 - February 2012
WellStar Cherokee Street Internal and Preventive Medicine February 2011 - September 2011
WellStar Health System June 2010 - February 2011
Independent Contractor August 2008 - June 2010
Law Office of Holley Bricks December 2007 - August 2008
Skills
Customer Service, Data Entry, Invoicing, Management, Outlook, HIPAA, PowerPoint, Microsoft Office, Microsoft Word, Medical Coding, Training, NextGen, Call Centers, Leadership, Team Building, Community Outreach, Cerner PowerWorks, Scheduling, Billing, Check in/Check Out, Process Scheduler, Strategic Planning
Education
Kennesaw State University Continuing Education 2010 — 2010
Certificate with NCCT Certification, Medical Office Assistant
Kennesaw State University Continuing Education 2010 — 2010
Certificate with NCCT Certification, Medical Billing and Coding
The University of Georgia
Pre-Nursing
The University of Georgia
Audiology/Speech Pathology
Alorica February 2006 - Present
Fabri-Tech February 2004 - April 2007
Whirlpool November 1998 - April 2004
Education
The Ohio State University 1998 — 2001
Chemical Engineering, Chemistry / Criminal Psychology
Alorica September 2015 - Present
Cyber City Teleservices March 2009 - June 2015
Mercedes-Benz USA January 2008 - March 2009
GMAC ResCap January 2007 - January 2008
HSBC May 2001 - January 2007
Skills
Telecommunications, Business Strategy, Call Centers, New Business Development, Outsourcing, VoIP, Account Management, Unified Communications, Managed Services, Change Management, Business Analysis, Contact Centers, Solution Selling, Business Development, Training, Team Building, Leadership, Management, Customer Service, Operations Management, Strategy, Program Management, Vendor Management, Forecasting, Process Improvement
Education
Texas A&M University
Business Administration and Management, General
Sitel October 2014 - Present
VetConnexx May 2013 - October 2014
Alorica June 2000 - February 2012
Alorica Inc September 2008 - July 2009
Skills
Workforce Management, BPO, Call Center, Contact Centers, Avaya, ACD, Inbound Marketing, Customer Experience, Outsourcing, Capacity Planning, Vendor Management, Metrics, Customer Satisfaction, Technical Support, Operations Management, Process Improvement, CRM, Customer Retention, Call Centers, Troubleshooting, Service Delivery, Telemarketing, Call Center Development, Telecommunications, Performance Management, IVR, Strategy, Team Management, Team Leadership, Cross-functional Team..., Quality Assurance, Training, Operational Excellence, Management, Leadership, Business Process..., Coaching, Six Sigma
Education
Tulsa Community College
Alorica May 2010 - Present
The University of Texas at San Antonio January 2011 - October 2011
West Corporation May 2007 - May 2010
Skills
International Research, Management, Coaching Staff, Foreign Relations, Foreign Operations, Collaborative Learning, Presentations, Statistical Data..., Global Marketing, Communication, Report Writing, Multi-cultural team..., Time Management, Productivity Coaching, Organizational Culture, Coaching, Program Management, Sales, PowerPoint
Education
The University of Texas at San Antonio 2010 — 2012
Bachelor of Business Administration (B.B.A.), Management with a focus in International Business, Graduated May 2012, GPA: 3.46
Alorica May 2014 - Present
United States Department of Defense March 2011 - January 2012
United States Department of Defense July 2010 - March 2011
Comcast Cable September 2009 - July 2010
IP Casino Resort Spa April 2007 - February 2009
IP Casino Resort Spa November 2005 - January 2007
Skills
Leadership, Time Management, Training, Payroll, Microsoft Excel, Call Centers, PowerPoint, Microsoft Word, Process Scheduler, Editing, Purchasing, Customer Service, Microsoft Office, Outlook, Event Planning, Data Entry, Team Building, Budgets, Management, Teamwork, Team Leadership, Event Management
Education
University of Southern Mississippi 1999 — 2003
Bachelor of Science (B.S.), Software Engineering Technology
Lowe's Companies, Inc. October 2014 - Present
Kmart Corporation October 2013 - October 2014
Viking Magazine Service March 2013 - October 2013
Alorica March 2012 - December 2012
Albany Medical Center January 1992 - May 2011
Skills
Healthcare, HIPAA, Data Entry, Hospitals, Healthcare Information..., Microsoft Word, Microsoft Office, Customer Service, Team Building, Public Speaking, Administrative..., Training, Outlook, Event Planning, Leadership, Process Scheduler, PowerPoint, Software Documentation, Access, Telephone Skills, Time Management, Office Management, Spreadsheets, Invoicing, System Administration, Filing, Office Administration, Supervisory Skills, Lotus Notes, Confidentiality, Internet Explorer, Fax, Receptionist Duties, Appointment Scheduling, Clerical Skills, Microsoft Publisher, Medical Records, Microsoft Office 2007, Administrative Work, Office Equipment, Multi-line Phone, Administration, Calendaring, Calendars, File Management, 10 Key, Schedules, Telephone Reception, Travel Arrangements, Medical Terminology
Education
north american school of travel and tourism 1986 — 1987
travel, Tourism and Travel Services Management
State University of New York at Albany 1982 — 1986
Bachelor's degree, Business Administration and Management, General
Advantage Marketing & Advertising April 2015 - Present
West Lafayette Community School corp August 2014 - Present
Meijer October 2012 - May 2013
South University August 2008 - June 2012
Alorica December 2011 - May 2012
UPS May 2011 - November 2011
NANA Management Services December 2009 - 2010
Ice Services,Inc. November 2007 - November 2008
Skills
Call Center, Troubleshooting, Customer Satisfaction, Customer Service, Data Entry, Outlook, Microsoft Office, Quality Assurance, Fax, Management
Education
University of Alaska Anchorage 1988 — 1990
Medical Technology
A. J. Dimond High 1971 — 1975
Biology/Biological Sciences, General
Alorica March 2010 - May 2012
DHL May 2004 - July 2009
Wells Fargo Mortgage (Adecco) 2003 - 2004
Automatic Data Processing 1998 - 2000
Wellspring Resources 1997 - 1998
Aaron's, Inc 1996 - 1997
Scottsdale Princess Resort 1995 - 1996
Scottsdale Princess Resort 1995 - 1995
Skills
Vendor Management, Customer Service, Project Management, Conflict Resolution, Financial Analysis, Employee Benefits, Kronos, HRIS, Benefits Administration, ADP Payroll, Deferred Compensation, Employee Relations, PeopleSoft, HR Policies, Performance Management
Education
University of Florida 1991 — 1994
B.S. in Journalism
University of Arizona 1988 — 1991
Undergraduate
Alorica January 2014 - Present
HGS February 2012 - January 2014
Modern Marketing Concepts October 2007 - February 2012
Concentrix 2003 - 2007
Sutherland Global Services 1998 - 2000
IKON Office Solutions 1994 - 1998
Eastman Kodak Company 1982 - 1990
Skills
BPO, Lead Generation, New Business Development, Call Center, Outsourcing, Business Development, Sales Management, Salesforce.com, Account Management, B2B, Direct Marketing, Strategic Partnerships, Direct Sales, Marketing Strategy, Sales
Education
Syracuse University - Martin J. Whitman School of Management 1976 — 1980
Bachelor of Business Administration (BBA), Marketing & Finance
Alorica February 2014 - Present
Edwards Lifesciences July 2012 - February 2014
Deloitte September 2005 - July 2012
Skills
SEC filings, Sarbanes-Oxley Act, Internal Controls, Auditing, Financial Reporting, Accounting, Financial Accounting, US GAAP, Financial Analysis, GAAP, External Audit, Internal Audit, Assurance
Education
University of Southern California 2004 — 2005
Masters of Accounting, Accounting
University of California, Irvine 1999 — 2003
Bachelor of Arts, Economics
Alorica July 2015 - Present
Harris Corporation November 2013 - July 2015
Eagle Productivity Solutions July 2011 - October 2013
Ortho Clinical Diagnostics August 2009 - May 2010
Berdon LLP December 2008 - August 2009
NYS Department of Tax & Finance June 2007 - September 2008
Skills
Financial Reporting, Auditing
Education
University at Buffalo 2003 — 2008
Seeking New Career Opportunity September 2010 - Present
Alorica April 2006 - September 2010
Sony October 2005 - April 2006
Education
Edison State College 2008 — 2009
Bachelor of Applied Science (BASc), Public Safety Management
Tallahassee Community College 1992 — 1994
Associate of Arts (A.A.), Criminology, 3.2
U.S. Department of Veterans Affairs October 2013 - Present
TC Events July 2009 - Present
Alorica October 2011 - February 2012
Sandvik Mining and Construction November 2007 - November 2008
Sandvik Mining and Construction November 2007 - November 2008
Kmart February 2006 - November 2007
kmart February 2006 - November 2007
Macy s Department Store September 2003 - January 2007
Macy s Department Store September 2003 - January 2007
University of Alabama Admissions Office August 2001 - May 2003
Skills
Outlook, Customer Service, Administration, Recruiting, Office Management, Employee Relations, Sales, Human Resources, New Hire Orientations, Training, Onboarding, Employee Training, Team Building, Telephone Skills, Time Management, Event Management, PowerPoint, Events Coordination, Customer Satisfaction, Event Planning, Hiring, Microsoft Office, Microsoft Word, Social Media
Education
University of Alabama 2013 — 2015
Bachelor of Science (BS), Hospitality and Restaurant and Event Management
Westlake High School 1996 — 2000
Diploma
Alorica December 2014 - Present
C.R. England November 2013 - October 2014
Event Operations Group April 2011 - November 2013
Sara Lee Bread Company September 2010 - April 2011
Guthrie’s of Mobile (closed 2011 due to partnership dissolving and store being sold) May 2009 - December 2009
RAISING CANES CHICKEN FINGERS April 2007 - May 2009
U. S. Air Force May 1989 - June 1999
Skills
Management, CDL Class A, Customer Service, Research, Teaching, Microsoft Office, PowerPoint, English, Microsoft Word, Windows, Microsoft Excel, Event Planning, Training, Troubleshooting
Education
The Baptist College of Florida 1999 — 2003
Bachelor's degree, Theology/Theological Studies, 3.83
Alorica May 2014 - Present
Alorica May 2014 - Present
TeleTech January 2004 - May 2014
TeleTech July 1999 - December 2003
Burr and Forman October 1996 - June 1999
Skills
Avaya, Contact Centers, VoIP, ITIL, Telecommunications, Telephony, Troubleshooting, Call Center, Call Centers, CTI, Servers, Avaya AES, Avaya Communication..., Outsourcing, Avaya IP Telephony, Process Improvement, Call Routing, BPO, Cisco Technologies, IVR, Help Desk Support, Service Delivery, Client Relations Skills, Problem Management, Root Cause Analysis, Vendor Relationships, Customer Experience, Change Management, Avaya Aura, Incident Management, TCP/IP, Networking, Problem Solving, Prognosis, System Monitoring, Vectoring, ITIL v3 Foundations..., SOX Compliancy, SSAE 16, Voice Mail, Customer Retention, SIP Trunking, Knowledge Transfer, Client Liaison, SOP authoring, Mentoring New Hires, Customer Engagement, ISDN, Data Analysis, Microsoft Visio
Education
University of Alabama at Birmingham
Bachelor of Science, Social Sciences
Alorica July 2005 - Present
Skills
Windows 7, Troubleshooting, Computer Hardware, Technical Support, Call Centers, XP, Customer Service, Software Installation, Laptops, Printers, Networking, Software Documentation, Help Desk Support, Active Directory, System Administration, Customer Satisfaction, Windows XP
Education
Tulsa Community College
Associates of Applied Science, Computer Science Programming
Muscogee (Creek) Nation October 2013 - Present
One Fire Casino July 2013 - October 2013
Zimmer March 2012 - May 2013
Alorica 2011 - 2011
U. S. Postal Service December 1996 - September 2009
Education
Tulsa Community College 2008 — 2010
Applied Associates of Science, Cloud Computing
Tulsa Technology Center-Broken Arrow Campus 1990 — 1991
Micro Computer Technology
The Children's Place November 2013 - January 2014
Comfort Suites Hotel June 2011 - June 2012
Alorica June 2010 - June 2011
YMCA August 2007 - June 2010
Skills
Computer Literate, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Call Centers, Outlook, Customer Satisfaction, Data Entry, Troubleshooting, Windows, Team Leadership, Team Building
Education
Tidewater Community College 2008 — 2009
Avis Budget Group October 2011 - Present
River Spirit Casino April 2009 - August 2011
Alorica February 2007 - January 2009
Education
Tulsa Community College 2004 — 2005
Alorica July 2010 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 1980 - January 2008
Skills
Call Center, PowerPoint, Microsoft Word, Microsoft Excel, Administrative..., Customer Oriented, Customer Experience, Analytical Skills, Problem Solving, Conflict Resolution, Leadership, Coaching, Computers, Interpersonal..., Time Management, Organization &..., Goal Oriented, Teamwork
Education
Ultimate Medical Academy-Tampa 2012 — 2012
Medical Office and Billing Specialist, Medical/Clinical Assistant
Van Alstyne ISD 1964 — 1976
Diploma, General Education
Alorica November 2011 - Present
holliday inn express June 2009 - March 2010
at&t March 2008 - March 2010
Education
The University of Texas at El Paso 1998 — 1999
el paso
Whataburger 2012 - Present
Alorica August 2012 - November 2012
West Corporation December 2007 - December 2009
Skills
Microsoft Office 2007, 10 Key, Microsoft Excel, Microsoft Word, Oracle, Citrix, Cashiering, Stocking
Education
Tulsa Community College 2008 — 2010
N/A, Registered Nursing/Registered Nurse
Alorica 2012 - 2012
Skills
bilingual...
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 1960 — 1964
College, Accounting, N/A
Instituto Tecnologico y de Estudios Superiores de Monterrey 1954 — 1960
Secondary 3 years + Preparatory 3 years, Mathematics & Physics, N/A
Alorica September 2015 - Present
Savers November 2012 - September 2015
Skills
Customer Service, Customer Satisfaction
Education
The University of New Mexico 2007 — 2012
In progress, Mathematics
Thoreau High School 2003 — 2007
General Studies
Pier 1 Imports January 2014 - Present
Belli Bambini November 2013 - December 2013
Bath & Body Works November 2013 - December 2013
Monkees of Southern Pines September 2013 - December 2013
DIRECTV January 2012 - August 2013
CVS Caremark Corporation April 2010 - December 2011
Alorica December 2009 - March 2010
Skills
Microsoft Office, Cash Handling Experience, Technical Support, Customer Service, Customer Oriented, Filing, Ten Key, Typing, Inventory Management, Invoice Processing, Telephone Skills, Deposits, Timely Decision Making, Perfect Attendance, Customer Experience, Sales, Inventory Control, Cashiering, Data Entry, Inventory, Highly detail oriented, 10 Key, Close Attention to..., Avaya, Team-oriented, Microsoft Office 2007, Internet Explorer, Time Management
Education
Broken arrow high school
Diploma, Computer Science
Tulsa Community College
Alorica August 2015 - Present
Wal Mart August 2014 - August 2015
Education
The University of Texas at El Paso 2010 — 2014
Bachelor of Arts (B.A.), Criminal Justice/Law Enforcement Administration
wilbros downstream 2010 - 2012
Alorica May 2007 - December 2009
Education
Tulsa Welding School-Tulsa Campus 2009 — 2010
Associate's degree, Welding Technology/Welder, 3.5
Alorica April 2014 - Present
Target December 2013 - January 2014
Skills
Microsoft Office, Research, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Community Outreach, Higher Education, Java, Social Media, Leadership, Team Leadership, Time Management, Data Entry, Social Networking, Proofreading, Editing
Education
University of California, Merced 2009 — 2013
Bachelor of Arts (B.A.), Cognitive Science
Alorica August 2011 - October 2014
Alorica July 2010 - July 2011
Alorica May 2006 - June 2010
Pfizer October 2003 - October 2005
Pfizer July 2002 - September 2003
Skills
Forecasting, Management, Financial Analysis, Process Improvement, Team Leadership, Financial Reporting, Variance Analysis, Financial Modeling, Accounting, Budgets, Account Reconciliation, General Ledger, Microsoft Office, Financial Statements, Trend Analysis, Pricing, Acquisition Integration, Oracle, Outlook, Business Objects, ADI, Ariba, Journal Entries, Accruals, GAAP, SOX Compliancy, Hyperion, Essbase, Cognos, Computron, Monthly Close Process, Cash Management, Strategic Planning
Education
University of California, Irvine
Bachelor of Arts (BA), Economics
Riverside Community College
Associate’s Degree, Liberal Arts and Sciences/Liberal Studies
PinPoint Staffing August 2014 - March 2015
Alorica March 2014 - December 2014
Amerigroup August 2013 - April 2014
Boys & Girls Clubs of America February 2011 - August 2013
Kohl's Department Stores July 2012 - December 2012
JCPenney October 2010 - August 2011
TJ Maxx October 2008 - September 2010
Education
Tidewater Community College 2011 — 2013
Nursing Education
McDonald's Corporation June 2014 - August 2014
Crate and Barrel October 2013 - January 2014
The Answer Group October 2010 - November 2012
Alorica October 2011 - April 2012
J&L Autos May 2007 - November 2011
Global Response October 2008 - January 2010
Skills
Customer Service, Retail Sales, Microsoft Office, Office Administration, 70 WPM
Education
South Broward High School 2006 — 2007
High School Diploma
Sullivan and Cogliano Training Center
Medical Coding & Billing, Medical Office Management/Administration
Alorica 2003 - 2014
Cat Logistics 2001 - 2003
EIS Communications 2001 - 2001
Terra Telecom 2000 - 2001
Amoco 1997 - 2000
CPS, Rustoleum 1987 - 1997
Skills
Accounts payable..., Renters Insurance..., Customer Service..., Self-motivated,..., Excellent..., Proficient with..., Six credit hours in...
Education
Tulsa Community College 1999 — 2000
Associate's Degree, Computer Science, Accounting
Oklahoma College 1985 — 1986
Associate of Science (AS), Electrical and Electronics Engineering
Alorica/Verizon Wireless September 2013 - April 2015
Alorica September 2013 - April 2015
Wal Mart May 2011 - March 2012
Walmart November 2009 - May 2010
Capital One March 2009 - July 2009
Education
Tidewater Community College
Associates Degree, Business Administration; Business Administration
Alorica January 2014 - September 2015
Data Systems of Texas May 2012 - June 2013
Atmos Energy October 2009 - February 2012
Skills
Management, Call Centers, Customer Experience, Workforce Management, Operations Management, Process Improvement, Performance Management, Customer Satisfaction, Team Leadership, Vendor Management
Education
The University of Texas at San Antonio
N/A, Business, Management, Marketing, and Related Support Services