Alorica Company
Industry: Company
DescriptionHeadquarters: Irvine, California, United States CEO: Andy Lee (1999–) Founded: 1999 Subsidiaries: Precision Response Corporation,
Alorica List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Alorica. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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2,179 Alorica employees in database. Find out everything there's to know about Alorica employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Alorica Employees
Alorica June 2014 - Present
Alorica Philippines, Inc. September 2012 - June 2014
Alorica July 2012 - September 2012
Alorica October 2011 - June 2012
Verizon Wireless January 2008 - September 2011
Verizon Wireless June 2006 - December 2008
B.Grimm Joint Venture Holding Ltd. September 2004 - April 2006
Skills
Customer Experience, Contact Centers, Operations Management, Organizational..., Strategic Planning, Workforce Planning, Management, Training, Call Centers, Leadership, Performance Management, Customer Satisfaction, Coaching, Outsourcing, Quality Assurance
Education
California State University-Sacramento 2009 — 2011
Business/Managerial Economics
California State University San Marcos
Business Administration and Management, General
ST Photography March 2014 - Present
Various Businesses February 2009 - Present
Alorica July 2013 - December 2013
KSBY TV September 2008 - February 2009
KMPH Fox 26 February 2008 - September 2008
Skills
Writing, Press Releases, Journalism, Television, Public Speaking, Media Relations, Customer Service, ENPS, Blogging, Entertainment, News Writing, Radio, Editing, Copy Editing, Creative Writing, Facebook, Broadcast Journalism, Storytelling, Social Media
Education
Florida Institute of Technology 2011 — 2012
Master of Business Administration (M.B.A.), Education
California State University-Fresno 2005 — 2007
B.A., Mass Communications and Journalism
China Inn II May 2014 - June 2014
Walmart December 2013 - April 2014
US Army 2005 - 2013
Alorica March 2006 - June 2007
Skills
Mechanical Engineering, Mechatronics, Dynamics, CompTIA A+ Certification, Solidworks, AutoCAD, Matlab, Linux System..., Thermodynamics, Orbital Mechanics, Mechanics, Mechanical Aptitude, Accounting, Public Speaking, Differential Equations, Fluid Mechanics, Numerical Simulation, Mechanics of Materials, Rhetoric, Technical Writing
Education
California State University-Sacramento 2015 — 2016
Bachelor of Science (B.S.), Mechanical Engineering
University of Colorado Colorado Springs 2011 — 2013
Mechanical Engineering
US Marine Corps May 2015 - Present
Alorica October 2014 - February 2015
ingreso cybernetico October 2014 - November 2014
RE 24/7/365 September 2014 - October 2014
Safeway June 2014 - October 2014
Starbucks July 2013 - October 2014
Paws-N-Go July 2013 - July 2014
California Teaching Fellows Foundation February 2013 - October 2013
Skills
Tutoring, Classroom, Adult Education, Higher Education, Public Speaking, Customer Service, Lesson Planning, Curriculum Development, Teaching, Academic Tutoring, Teacher Training, Research, Community Outreach, Nonprofits, Inventory Management, Social Networking, Microsoft Office, PowerPoint, Microsoft Word, Event Planning, Social Media, Sales, Time Management, Leadership, Social Media Marketing, Teamwork, Training, Cashiering, Marketing
Education
California State University-Fresno 2012 — 2015
Alorica September 2013 - Present
National Car Rental February 2013 - June 2013
Office Team October 2012 - January 2013
Teleperformance November 2011 - October 2012
Ritter's Frozen Custard March 2008 - May 2011
Broward General Medical Center June 2006 - August 2007
Skills
Customer Service, Microsoft Office, Event Management, Social Media, Hospitality, Hotels, Marketing Strategy, Microsoft Excel, Strategic Planning, Public Relations, Microsoft Word, Typing, Data Entry, Call Centers, Process Improvement, Training, PowerPoint, Customer Satisfaction, Operations Management, Access, Leadership, Management
Education
City College 2014 — 2016
Associate of Science (AS), Registered Nursing/Registered Nurse
Broward Community College 2010 — 2011
Associate of Arts (AA), Nursing Science
Dillard High School 2005 — 2009
High School Diploma
Denny's July 2015 - Present
Alorica January 2015 - July 2015
Bottom Dollar Food - Delhaize America December 2011 - January 2015
Giant Eagle September 2010 - December 2011
Giant Eagle November 2007 - September 2011
Skills
Payroll, Staff Retention, Employee Training, Interviews, Recruiting, Team Building, Employee Recognition, Internal Investigations, New Hire Orientations, Human Resources, Deferred Compensation, FMLA, PeopleSoft, Onboarding, Hiring, Employee Relations, Talent Acquisition, Policy, Talent Management, Performance Management, Labor Relations, Job Fairs, Training, Succession Planning, Employee Engagement, Leadership Development, Applicant Tracking..., Management, Sourcing, Coaching, Personnel Management, Background Checks, Workforce Planning, Conflict Resolution, HR Policies, Retail, Performance Appraisal, Customer Service, Behavioral Interviewing, Hiring Practices, Exit Interviews
Education
Capella University 2011 — 2014
Bachelor's Degree, Business with a specialization in Human Resources
Capella University 2011 — 2014
Bachelor's degree, Business with a specialization in HR
Lathem Time Corporation October 2012 - Present
Remote Systems Solutions November 2011 - Present
Alorica January 2009 - July 2012
Kelly Services July 2010 - February 2011
Advanced Networking Group May 2005 - August 2008
Skills
Windows, Inspiring People, Cross-functional Team..., Process Management, Highly motivated..., PowerPoint, Team Leadership, Dependable Team Player, Fun, Microsoft Excel, Process Improvement, Great Motivator, Strategic Planning, Process Optimization, Highly detail oriented, Quality Control, Research, Hands-on Training, Microsoft Office, Teaching, Increase Productivity, Microsoft Word, Management, Employee Training, Customer Service, Budgets, Staff Supervision, Productivity Coaching, Productive Teams, High Performance Teams, Public Speaking, Outlook, Computer Maintenance, Productivity, HL7, Healthcare Information..., CPOE, HIPAA, EMRs, Team-oriented, Leadership, Software Implementation, EMR, Software Documentation, Epic Systems
Education
Southern Polytechnic State University 2013 — 2013
Accelerated Health Care information Technology, Health/Health Care Administration/Management
Wayne State University 2005 — 2007
Business Administration and Management, General
Central State University 2004 — 2005
Business Administration and Management, General
Verizon Wireless (Worldwide Wireless) November 2014 - Present
Brock and Scott, PLLC July 2012 - October 2014
New York Army National Guard February 2008 - February 2014
Alorica October 2011 - July 2012
Lady and the Pooch May 2011 - July 2011
Convergys 2010 - 2011
Wireless Ritz Communications April 2006 - August 2009
US Department of Homeland Security July 2008 - November 2008
Skills
Hair Cutting, Coloring, Styling, Store Management, Outlook, Customer Service, Management, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Process Scheduler, Employee Relations, Payroll, Beauty Industry, Marketing, Inventory Management
Education
Strayer University 2015 — 2018
Master of Business Administration (MBA), Marketing
Kaplan University-Davenport Campus 2008 — 2014
Bachelor of Business Administration (B.B.A.), Finance/ Marketing, 3.2
Cape Fear Community College 2003 — 2004
Cosmetology/Cosmetologist, General
E.A. Laney High School 1998 — 2002
Alorica September 2013 - Present
Joan Fabrics October 2011 - November 2012
Target October 2008 - April 2011
Skills
Customer Satisfaction, Organizational..., Marketing Strategy, Performance Metrics, Music Production
Education
California State University, Fresno 2014 — 2016
Bachelor's degree, Business/Commerce, General
Fresno City College 2009 — 2011
Associate of Arts (AA), Marketing
the isles casino December 2014 - Present
Alorica November 2011 - May 2014
Saveology.com ™ June 2011 - November 2012
Skills
Helping Clients Succeed, Customer Satisfaction, Customer Retention
Education
Broward College 2010 — 2012
Bachelor of Science (BSc), Registered Nursing/Registered Nurse
Whitney m young job corps 2006 — 2008
Cna, Nursing Education
Young Living Essential Oils June 2015 - Present
Alorica December 2013 - June 2015
Dentistry for Kids February 2013 - December 2013
Extra Space Storage November 2011 - January 2013
Crexendo Business Solutions January 2011 - October 2011
Verizon Wireless December 2005 - December 2010
Convergys December 2000 - December 2005
Skills
Management, Team Leadership, Team Building, Call Centers, Operations Management, BPO, Sales Management, Workforce Management, Team Management, Team Mentoring, Accountability, Sales, Integrity, Positivity, Customer Retention, Customer Service, Telecommunications, Microsoft Excel, Motivation, Marketing, Salesforce.com, Avaya Technologies, CMS, CRM, New Business Development, Customer Satisfaction, Account Management, Leadership, Public Speaking
Education
Brigham Young University - Idaho
Utah State University
DealerSocket October 2014 - Present
Alorica February 2013 - September 2014
Newport Strategic Search 2003 - September 2013
Rancho Valencia 2012 - 2012
Intuit 2012 - 2012
Websense 2010 - 2012
Websense June 2007 - August 2010
24 Hour Fitness August 2004 - June 2007
Financial Profiles January 2003 - August 2003
eAssist Global Solutions July 2002 - December 2002
Skills
Microsoft Exchange..., Microsoft Lync 2010, Microsoft DPM 2010, Symantec..., Blackberry/iPhone/Androi..., Microsoft SQL 2005/2008, Microsoft Systems..., VMWare ESX 3.5,4.x,5.x, VMWare View, VMWare Labmanager, Microsoft Active..., Microsoft Server..., Cisco Fiber Channel..., Brocade Fiber Channel..., Dell Compellent Storage..., HP EVA Storage Area..., EMC Storage Area..., NetApp Storage Area..., Ubuntu / REH / SUSE /..., Wireless Networking..., CCNP / MCITP, Mac OS X 10.x, Storage, Entrepreneurship, Start-ups, Project Management, Agile Project Management, Scrum, VMware, Leadership
Education
Capella University
PhD, Organizational Management - Information Technology
Capella University
MS, Information Technology
Humboldt State University
BS, Computer Information Systems
New Mexico Military Institute
AA, Mathematics
ABM Industries October 2012 - Present
Alorica 2011 - 2012
Skills
Call Centers, Telecommunications, Customer Experience, Troubleshooting, Technical Support, Customer Satisfaction, Customer Retention, Wireless, Computer Hardware, Customer Service, Software Installation
Education
Miramar High School 1998 — 2002
Broward College
Alorica January 2013 - Present
Ultimate Medical Academy February 2011 - November 2012
Santa Maria Community Services November 2005 - November 2007
Skills
Fundraising, Community Outreach, Software Documentation, Customer Service
Education
Central State University
Bachelor of Science (BS), Business Administration and Management
Alorica November 2013 - January 2014
Reading and Beyond October 2013 - December 2013
Vang Pao Elementry School 2012 - 2012
McDonalds/ Salazar Inc 2007 - 2012
Boys and Girls Clubs of America June 2006 - September 2006
Skills
Customer Service, QuickBooks, Microsoft Office, Management, Inventory Management, Academic Tutoring, Communication, Community Outreach, Schedules, Profit and Loss, Typing, Organization, 10 Key
Education
California State University, Fresno 2011 — 2013
Bachelor of Arts (BA), Psychology
Fresno City College 2009 — 2011
AMDA College and Conservatory of the Performing Arts March 2015 - Present
American Honda Motor Company, Inc. September 2013 - Present
Alorica June 2012 - August 2013
IRS March 2010 - August 2011
Skills
Office Administration, Corporate Communications, Database Administration, Tax Preparation, Clerical Skills, Clerical Work, Microsoft Office, Case Managment, Customer Escalation..., Dependable Team Player, Team Leadership, Organizational..., Corporate Events, Corporate Social..., Electronic Filing, Government Filings, Tax, Tax Law, Accounting, Auditing, Income Tax, Leadership, Public Speaking, Event Planning, Customer Service, Microsoft Word, Social Media, Microsoft Excel, Social Networking, Time Management, Marketing, Research, Training, Sales, Data Analysis
Education
California State University, Fresno 2005 — 2010
Environmental Health, Public Health
Fresno City College 2009 — 2010
Public Health
Westchester High School 2001 — 2005
Alorica October 2014 - Present
Alorica October 2014 - Present
MCI June 1992 - July 2006
MCI June 1992 - June 2006
Skills
Human Resources, Personnel Management, Training, Onboarding, Performance Management, Employee Relations, HRIS, Applicant Tracking..., Benefits Administration, Talent Acquisition, Recruiting, Employee Engagement, Employee Benefits, Talent Management, New Hire Orientations, Deferred Compensation
Education
Buena Vista University
Bachelor of Applied Science (B.A.Sc.), Education
Alorica March 2012 - January 2013
All County Property Management 2013 - 2013
Skills
Customer Satisfaction, Customer Service, Call Centers, Customer Experience, Customer Retention, Data Entry, Management, Microsoft Office
Education
Brigham Young University - Idaho 2011 — 2015
Shore Excursions Group October 2015 - Present
Shore Excursions Group April 2015 - October 2015
Toyota of Deerfield Beach February 2015 - April 2015
Comcast September 2013 - February 2015
Comcast Cable June 2010 - September 2013
Auction123 November 2009 - May 2010
Alorica June 2005 - April 2009
Skills
Customer Service, Management, Leadership, Marketing, Training, Account Management, Team Leadership, Sales Management, Project Management, Team Building, Call Centers, Quality Assurance, Budgets, Sales, Employee Training
Education
Broward College 2007 — 2009
Communications
Norwegian Cruise Line February 2013 - September 2014
Goodwill Industries of South Florida, Inc February 2012 - January 2013
Alorica December 2009 - February 2012
ASTD Miami Chapter January 2010 - December 2010
Estee Lauder Travel Retailing - Americas May 2008 - May 2009
Wannado City March 2008 - May 2008
Carnival Cruise Lines October 2007 - March 2008
Carnival Cruise Lines August 2007 - November 2007
Adecco January 2006 - January 2007
Mandarin Oriental, Miami October 2004 - November 2005
Skills
Organizational..., Customer Service, Leadership, Leadership Development, Performance Management, Recruiting, Management, Coaching, Human Resources, Employee Training, Interviews, Personnel Management, Team Building, Change Management, Call Centers, Program Management, HR Consulting, Training Delivery, Personal Development, Team Leadership, Management Development, Management Consulting, Hiring, Career Development, Instructional Design, Resume Writing, Staff Development, Sales, Executive Coaching, New Hire Orientations, Conflict Resolution, Organizational..., Performance Improvement, Workshop Facilitation, Succession Planning, Performance Appraisal, Employee Engagement, Onboarding, Training, Strategic Planning, Temporary Placement, Time Management, Communication, Process Improvement, Employee Relations, Hospitality, Customer Satisfaction
Education
Carlos Albizu University - Miami Campus 2001 — 2004
Masters; MS, Industrial and Organizational Psychology
Pontificia Universidad Javeriana 1993 — 2000
Bachelor's Degree; BS, Psychology
Alorica March 2014 - Present
Alorica April 2012 - March 2014
The Auto Club Group August 2010 - April 2012
IBM Global Business Services July 2009 - August 2010
Wellcare December 2008 - July 2009
Vanguard Products Group January 2008 - December 2008
The Home Depot April 2001 - January 2008
Skills
Business Process..., Management, Call Center, SDLC, Project Management, Project Planning, Team Management, Call Centers, Operations Management, Six Sigma, Leadership, Business Process, Quality Assurance, IT Management, Enterprise Software, CRM, Risk Management, Security, Vendor Management, Call Center Architecture, Call center start-up, PMO, Outsourcing, Project Portfolio..., Program Management, Resource Management, Information Technology, IT Strategy, Change Management, Visio, Microsoft Project, Requirements Analysis, IT Service Management, Integration, Process Improvement, ITIL
Education
Villanova University 2007 — 2008
Certification, Project Managment
Capella University 2008 — 2015
Bachelors, Project Management, Enrolled
Hillsborough Community College 1998 — 2000
Associates, Information Technology Project Management
Trodent Asset Management November 2014 - Present
Blanding Professional Services March 2014 - Present
Comcast Cable March 2013 - Present
The Social Network April 2012 - Present
Alorica 2009 - 2012
Bank of America December 2004 - December 2008
G.E Financial Services January 1998 - January 2003
Skills
Networking, Public Speaking, Consulting, Management Consulting, Coaching, Team Building, Process Improvement, Training, Operations Management, Customer Service, Management, Call Center, Recruiting, Strategic Planning, Employee Relations, Team Leadership, Performance Management, Customer Satisfaction, Microsoft Office, Executive Development, Healthcare, Vendor Management, Microsoft Excel, Human Capital, Call Centers, Human Resources, Employee Engagement, Talent Acquisition, Budgets, Customer Retention, Quality Control, Leadership Development, Small Business, Leadership, Interviews, Cross-functional Team..., Fashion, Youth Mentoring, Delegation, Fashion Shows, Volunteer Management, Sexual Trauma, Organizational..., Project Planning, Customer Experience, Confidence Building, Payroll, Inspiring People, Motivation, Project Management
Education
Brown Mackie College-Atlanta 2012 — 2016
Business Administration, Management and Operations
University of Phoenix Actively
Bachelor degree; degree, Management; Business Management
Paper Mart February 2010 - Present
Freelance November 2008 - Present
Equus Computer Systems March 2007 - November 2008
63d Regional Readiness Command December 1999 - December 2007
Alorica September 2005 - March 2007
Skills
DHCP, DNS, Computer Hardware, Active Directory, Windows 7, Servers, XP, Troubleshooting, Windows Server, Hardware, Microsoft Exchange, Linux, Microsoft SQL Server, Windows, Project Management, Hyper-V, Windows XP, VMware
Education
California State University-Los Angeles 1999 — 2005
B.S., Computer Informations Systems and Technology
Fort Jackson 2000 — 2000
BCT/AIT, Infantry and Paralegal Training
Spot Reservation July 2013 - December 2014
Alorica February 2014 - May 2014
Ryan's Steakhouse January 2013 - July 2013
Church's Chicken June 2012 - August 2012
Skills
Customer Service, Sales Process, Management, Sales, Time Management, Customer Retention, Customer Satisfaction, Customer Experience, Retail, Data Entry
Education
Chattahoochee Technical College 2015 — 2017
Associate of Science (A.S.), Clinical/Medical Laboratory Technician
Fortis College Atlanta 2013 — 2013
AOS, Dental Hygiene/Hygienist, 3.0
Valdosta State University 2011 — 2012
Bachelor of Applied Science (B.A.Sc.), Biology, General, 3.0
Bonefish Grill August 2015 - Present
Carrabba's Italian Grill July 2014 - Present
Urban Food Group January 2014 - June 2014
The Governors Club December 2013 - January 2014
Alorica December 2011 - March 2013
PRC, LLC March 2006 - December 2011
United States Marine Corps July 1998 - February 2004
Skills
Customer Experience, Coaching, Business Process..., Employee Training, Team Building, Telecommunications, Team Leadership, Customer Retention, Call Center Development, Management, Training, Leadership, Strategic Planning, Recruiting, Customer Satisfaction, Vendor Management, Quality Assurance, Military, Operations Management, Metrics, Food Safety, Food Service, Food, Performance Management, Culinary Skills, Hospitality, Cooking, P, Baking, Restaurants, Food, Supervisory Experience, ServSafe, Cross-functional Team..., Food Preparation, Phone Etiquette, Timely Decision Making, Restaurant Management, Call Centers, Outsourcing, Workforce Management, Process Improvement
Education
The Chef's Academy 2013 — 2015
Associate of Arts (AA), Culinary Arts/Chef Training
Park University 2010 — 2011
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Campbell University 2006 — 2009
Associate of Arts (A.A.), General Studies
Alorica October 2014 - Present
Alorica March 2014 - October 2014
Convergys July 2012 - March 2014
Vacaville Neighborhood Boys & Girls Club August 2010 - August 2011
Skills
Office Administration, Recruiting, High Volume Staffing, Child Development, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Remote Administration, Hiring, Program Management, Interviews, Human Resources, Management, Job Descriptions, Taleo, Job Fairs, Internet Recruiting, Team Building, Performance Management, Training, Call Centers, Employee Benefits, Employee Relations
Education
Central Texas College 2010 — 2010
Associate's degree, Early Childhood Development
Westwood High School, Sloan IA 2002 — 2006
High School Diploma, General Education
Intel Corporation December 2014 - Present
McAfee May 2013 - December 2014
Academy Mortgage Corporation September 2012 - May 2013
Academy Mortgage Corporation April 2012 - September 2012
BYU-Idaho April 2010 - April 2012
Iowa Legislature December 2010 - April 2011
South Africa Durban Mission August 2008 - February 2009
Alorica July 2007 - January 2008
Skills
Ember.js, Ruby on Rails, Web Design, Ruby, Linux, Software Development, Test Automation, Quality Assurance, Process Automation, Active Directory, SharePoint, Troubleshooting, Network Security, Software Documentation, Security, Networking, PHP, Network Administration, Hardware, MySQL, Servers, Windows 7
Education
Brigham Young University - Idaho 2010 — 2013
BS, Computer Information Technology, 3.93
Allstate March 2015 - Present
Southern Polytechnic State University August 2012 - Present
ProCore Solutions December 2011 - May 2012
Alorica November 2010 - January 2012
Skills
Customer Service, Typing, Filing, Data Entry, PowerPoint, Time Management, Access, Public Speaking, Leadership, Microsoft Excel
Education
Southern Polytechnic State University 2012 — 2013
Bachelors of Applied Science, Business Administration and Management, General
Chattahoochee Technical College 2007 — 2011
Associates of Applied Science, Business Studies
Alorica March 2003 - Present
Flow Management, Inc 2001 - 2003
SunTrust Bank 1998 - 2001
Nationwide Credit Inc. 1993 - 1998
Skills
Call Center, IVR, Avaya, Workforce Management, ACD, Avaya Communication..., Avaya Aura, CTI, Call Centers, Cisco Call Manager, Contact Centers, Customer Experience, Customer Satisfaction, Data Center, Disaster Recovery, IP, LAN-WAN, Leadership, MPLS, Managed Services, Network Administration, SIP, SIP Trunking, Telephony, Unified Communications, ISDN, Telecommunications, VoIP, Avaya Technologies, T1
Education
Central Connecticut State University 1983 — 1987
Bachelor's degree, Business Administration and Management, General
Maersk Line, Limited January 2015 - Present
Randstad October 2014 - January 2015
Apollo Professional Solutions July 2014 - October 2014
Artech Information Systems April 2014 - July 2014
IBEX Global July 2013 - April 2014
Alorica January 2013 - July 2013
AppleOne April 2012 - January 2013
Lockheed Martin 2009 - April 2011
US Joint Forces Command 2009 - April 2011
Verizon January 2008 - April 2009
Skills
Troubleshooting, Technical Documentation, Customer Service, Program Management, Project Planning, Integration, Team Building, Visio, Technical Communication, Management, Project Management, Physical Data Modeling, DoD, Leadership, Security, Process Improvement, Microsoft Office, Training, Software Documentation, Military, Switches, Routers, System Administration, Networking, TCP/IP
Education
Infotec IT and Leadership Training 2013 — 2013
CompTIA Network + Extreme Boot Camp, Computer Systems Networking and Telecommunications
Infotec IT and Leadership Training 2012 — 2012
Interconnecting Cisco Network Devices, Cisco Networking
Full Sail University 2010 — 2011
Masters of Science, Entertainment Business, 3.23 GPA
Strayer University (VA) 2007 — 2010
Master of Business Administration (M.B.A.), Federal Contract Acquisition & Management, 3.42 GPA
Bryant & Stratton College 2005 — 2007
Bachelor of Business Administration, Information Technology, 3.94 GPA
Nansemond River High 1990 — 1994
Advanced Studies Diploma, Advanced Studies
CornerStone Title Company March 2015 - Present
Mercari, Inc. (株式会社メルカリ) 2015 - 2015
California State University, Fresno June 2014 - December 2014
Regal Entertainment Group July 2012 - December 2014
Best Buy October 2013 - January 2014
Alorica May 2013 - August 2013
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Research, Leadership
Education
California State University-Fresno 2012 — 2014
Bachelor's Degree, Marketing
Verizon Wireless (Worldwide Wireless) May 2014 - Present
Alorica March 2013 - November 2013
MSAD 58 September 2009 - February 2013
NotifyMD, a Stericycle Communication Solutions Company July 2008 - March 2009
ICT February 2007 - July 2008
Phillips Area Boys and Girls Club October 2006 - February 2007
Skills
Community Outreach, E-Learning, Research, Public Speaking, Coaching, Microsoft Office, Social Media, Editing, Customer Service, Event Planning, Team Building, Teamwork, Microsoft Word, Fundraising, Project Management, English, Marketing, Administration, Event Management, Sales, Time Management, Call Centers, Windows, Proofreading, Data Analysis, Account Management, Management, Analysis, Critical Thinking, System Administration, Troubleshooting, Creative Writing, Access, Grant Writing, Training, PowerPoint
Education
Central Maine Community College 2010 — 2014
Pensacola Christian College 1991 — 1992
Convey Health Solutions May 2013 - Present
Alorica February 2008 - May 2013
PRC, an Alorica Company 2008 - May 2013
PRC 2000 - 2008
PRC, LLC 1997 - 2000
AT&T January 1993 - May 1996
Skills
Vendor Management, Process Improvement, Business Process..., Project Management, PMP, Business Analysis, MS Project, Software Project..., SDLC, BPO, PMO, Outsourcing, Call Center, Certified Project..., Project Portfolio..., Program Management, Workforce Management, Project Planning, Disaster Recovery, Visio, Service Delivery, IT Service Management, Offshoring, Contact Centers, Quality Assurance, Agile Project Management, Change Management, IT Strategy, ITIL, Integration, Data Center, Business Intelligence, Requirements Analysis, IT Management, Project Delivery, Process Efficiency, PMI, Telecommunications, Business Process, IT Operations, SharePoint, CRM, Software Documentation, Enterprise Architecture, Crystal Reports, System Administration, Requirements Gathering, Databases, Management, Business Process...
Education
Broward Community College
Verbo Guatemala
Alorica January 2015 - Present
Alorica January 2013 - Present
Verizon May 2010 - January 2013
VerizonBusiness 2004 - 2010
MCI (Verizon) 2000 - 2004
MCI (Verizon) 1998 - 2000
Skills
Telecommunications, Call Center, Vendor Management, Managed Services, Program Management, Process Improvement, Customer Experience, VoIP, Cross-functional Team..., Wireless, Solution Selling, Outsourcing, Cloud Computing, Unified Communications, Business Process..., Call Centers, Contact Centers, Customer Satisfaction, CRM, Team Management, Management, Strategy, Training, Team Leadership, Leadership, Analysis, Contract Negotiation, Account Management, Sales Management, Sales, Project Planning, Budgets, Customer Retention, Salesforce.com, Customer Service, Workforce Management, Technical Support, Time Management, Team Building, SaaS
Education
Central Michigan University 1990 — 1994
Bachelor of Science (BS), Psychology
Bishop Borgess 1983 — 1986
Toshiba America Medical Systems November 2010 - Present
Alorica June 2010 - September 2010
Optical Shop of Aspen January 2009 - April 2010
Success Strategies Institute November 2006 - December 2008
Nano Life June 2004 - November 2006
German American Business Association (GABA) May 2003 - June 2004
Skills
Microsoft Office, Customer Relations, Customer Service, Promotions, Photoshop, Social Networking, Problem Solving, Research, Visio, Excel, Word, PowerPoint, Event Planning, Windows, MS Project, Lotus Notes, Big-picture Thinking, Strategic Thinking, Out Of the Box, Project Planning, Microsoft Word, Microsoft Excel, Project Management, Team Management, Expert Communicator, Outcome focused, Team Mentoring, Critical Thinking, Strategic Planning, Cross-functional Team..., Discipline, Written & Oral..., Team Building, Team Leadership, Risk Assessment, Risk Management, Tenacious Work Ethic, Public Relations, Budgets, Human Resources, Sales, Contract Management, Marketing Communications, Coaching, Press Releases
Education
University of California, Irvine 2012 — 2013
Project Management, 4.0
California State University-Fullerton 2000 — 2004
Bachelor of Arts, Business Administration & Marketing
Citrus College 1997 — 2000
Associate of Arts, Behavioral Science
Alorica July 2004 - Present
Sykes September 2002 - June 2004
Skills
Visual C#, Visual Basic, Visual C++, SQL, Active Directory, VB.NET, C#, Software Documentation, Servers, DNS, Visio, Windows 7, XP, Citrix, Cisco VPN, Rincube vDesk, Remote Desktop, Windows Vista, Troubleshooting, Microsoft Exchange, Computer Hardware, Windows XP, Technical Support, Help Desk Support, Vendor Management, Call Centers
Education
Carl Sandburg College
Applied Arts, Music
Kennesaw State University January 2015 - Present
McMillian & Associates, Inc. September 2014 - Present
Atlanta History Center April 2013 - July 2015
The Home Depot June 2014 - September 2014
The Home Depot October 2013 - May 2014
Alorica August 2012 - March 2013
Skills
Microsoft Excel, Customer Service, Data Analysis, Economics, Invoicing, Sales, Call Centers, Tax Preparation, QuickBooks, Payroll, Data Entry, Microsoft Word, Problem Solving, R, SAS, Macroeconomics, Economic Statistics, Tutoring
Education
Kennesaw State University 2014 — 2017
Bachelor of Business Administration (B.B.A.), Economics, Junior
Chattahoochee Technical College 2010 — 2012
Associate of Applied Sciences (A.A.S.), Accounting
Rent-A-Center 2013 - Present
Wireless @ Work January 2013 - June 2013
Alorica 2005 - 2012
Skills
Customer Service..., Customer Service..., Customer Service, Complaint Management, Development & delivery..., Train the Trainer..., Certified Trainer, Experienced Trainer, Customer Satisfaction, Peer Education, Team Building, Curriculum Design, Quality Auditing, Training Management, Learning Management, Blended Learning, Distance Learning, Instructor-led Training, Testing, Employee Engagement, Employee Relations, Interviews, Project Planning, Employee Management, Exit Interviews, Project Management, Training, Launch Operations, Training Delivery, Human Resources, Management, Recruiting, Content Development, Call Centers, Performance Management, Customer Experience, Team Leadership, Workforce Management
Education
Ivy Tech Community College-Wabash Valley 2012 — 2014
Design and Visual Communications, General
Butler County Community College 2005 — 2005
Secondary Education and Teaching
Alorica March 2014 - Present
CVS Caremark Corporation November 2007 - Present
Popeyes Louisiana Kitchen December 2006 - November 2007
Skills
Team Leadership, Training, Supervisory Experience, Customer Service, Management, Employee Training, Leadership, Customer Satisfaction, Supervisory Skills, Time Management, Process Scheduler, Team Building, Cashiering, Call Centers
Education
Florida Atlantic University 2013 — 2015
Bachelor's Degree, Health/Health Care Administration/Management
Broward Community College 2007 — 2011
Associate of Arts (A.A.), Criminal Justice
Harbor Freight Tools July 2014 - Present
GoldSilver.com January 2014 - May 2014
SteelHouse March 2013 - May 2013
SteelHouse August 2012 - March 2013
Alorica February 2012 - August 2012
TRENDnet April 2011 - November 2011
Saatchi & Saatchi September 2010 - January 2011
GroupM January 2008 - September 2010
Skills
Online Advertising, Advertising, Email Marketing, Media Buying, Media Planning, Google Analytics, Lead Generation, Social Media, Account Management, A/B testing, Akamai, Atlassian JIRA, Digital Media, CRM, Customer Service, Citrix, Customer Support, Data Analysis, DBVisualizer, Dreamweaver, Drip Marketing, Donovan, E-commerce, Email Analytics, Email Management, Email Marketing Software, Email Strategy, ExactTarget, Facebook API, HTML emails, Lotus Notes, Magento, JIRA, MailChimp, Marketing, Marketing Automation, Microsoft Office, Online Marketing, Scoring Models, Segmentation, Silverpop, SQL, Web Chat
Education
California State University-Northridge 2005 — 2006
Bachelor of Arts (B.A.), Journalism- Public Relations
NETVIEW, INC. May 2015 - Present
Alorica April 2013 - April 2015
Sojourn Community Church February 2010 - April 2015
Skills
Theology, Biblical Studies, Discipleship, Preaching, Pastoral Care, Missions, Religion, Gospel, Spiritual Direction, Pastoral, Pastoring, Public Speaking, Expository Preaching, Teaching, Religious Studies, Podcasting, WordPress, Computers, Computer Repair, Windows 7, windows 8, Computer Maintenance, Employee Training, Apple OS, LogMeIn, Mac OS
Education
The Southern Baptist Theological Seminary 2004 — 2008
Master of Divinity (MDiv), North American Church Planting
California State University-Bakersfield 1999 — 2004
Bachelor of Arts (BA), History
HomeMakers 2008 - Present
Alorica January 2011 - January 2012
McDonald's Corporation 2011 - 2011
George Abboud, MD October 2007 - September 2008
McDonald's Corporation 2004 - 2007
Skills
Medical Terminology, Medical Records, Medical Billing, Medical Coding, Microsoft Office, Microsoft Excel, Microsoft Word, type 50 wpm, Teamwork, Team Leadership, Customer Service, Cleaning, Clerical Skills, Clerical Work, Inventory Management, Front Office, Administrative..., Multi Tasking, Appointment Scheduling, Organization, Filing, Hardwork, Data Entry
Education
Coastal Community College 2012 — 2012
Medical Billing and Coding Specialist, Medical
Carteret Community College 2010 — 2010
Cake Decorating, Wilton Courses
Seacoast Career School 2007 — 2007
Certificated Medical Assistant, Medical Office Assistant/Specialist
Wells High School 2000 — 2005
High School Diploma
Samsung Electronics America February 2014 - Present
Alorica July 2013 - February 2014
Alorica October 2012 - July 2013
Montessori of Mauldin January 2012 - November 2012
Lenscrafters February 2011 - February 2012
Stratford School August 2010 - December 2010
Challenger School December 2009 - May 2010
Challenger Schools December 2008 - May 2010
Barnes & Noble June 2007 - July 2008
Clark County Coroner December 2005 - May 2007
Skills
Scuba Diving, Teaching, Microsoft Office, Microsoft Technologies, Research, Customer Service, Curriculum Design, Outlook, Editing, PowerPoint, Curriculum Development, Microsoft Word, Project Management, Microsoft Excel, Public Speaking, Team Building, Graphic Design, Tutoring, Training, Human Resources, Recruiting, Nonprofits, Home Appliances, Technical Support, Payroll, New Hire Orientations, New Hire Training, On-camera Experience, Phone Etiquette, Soft Skills, Time Management
Education
California State University-Stanislaus 2003 — 2005
Bachelor of Arts, Physical Anthropology Forensic Anthropology
De Anza College 2000 — 2002
Transfer, Anthropology
Alorica March 2014 - Present
FirstService Residential December 2012 - December 2013
FirstService Residential August 2012 - December 2012
FirstService Residential May 2012 - August 2012
Inktel July 2011 - February 2012
Global Response October 2010 - January 2011
DialAmerica June 2009 - November 2009
Malcolm Pirnie, Inc. June 2004 - February 2007
Skills
Team Leadership, Customer Service, Customer Satisfaction, Process Improvement, Call Centers, Human Resources, Workforce Management, Schedules, Forecasting, Analytics, Adherence, Leadership, Operations Management, Strategic Planning, Team Building, Real Time, Quality Assurance, Client Liaison, NICE, IEX, Administrative..., Executive..., GMT Planet
Education
Charles W. Flanagan High School 1998 — 2000
Diploma, General Studies
Broward Community College
N/A, Business Administration and Management, General
Florida Department of Health May 2014 - Present
Alorica September 2013 - May 2014
USAF January 2012 - May 2012
United States Marine Corps February 2000 - February 2008
Skills
Wireless Networking, Windows XP, Technical Support, Cisco switches,..., Anti Virus: McAfee,..., Microsoft Office Word,..., LogMeIN, Virtual Machines, Windows 8, Oracle, Unix Operating Systems, Cisco VoIP, Programming C+ & C++, Visual Basic 5.0/6.0, Java Script, Apache, Wireshark, All hard/software..., Network technologies, strong knowledge on..., IEEE structure•..., CIDER Notation and..., CS2-CS5 ..., Dreamweaver 8 and..., MS-DOS, Advanced website design, Experienced..., Photoshop Elements 11, Windows 7, Windows XP Pro, Databases, DHCP, Print Servers, Security, Troubleshooting, Network Administration, Operating Systems, Active Directory, Hardware
Education
Florida Institute of Technology 2013 — 2015
Master's Degree, Cyber security, 4.0
Central Michigan University 2008 — 2013
Bachelor's of Science, Network Security and System Administration
Kirtland Community College 2005 — 2007
Associate of Science (AS), Information Systems Technology
Kirtland Community College 2005 — 2007
Associate of Science (AS), Computer Science
Houghton lake High
Mersoft Corporation August 2013 - Present
EZ-NetTools January 2013 - July 2013
Discovery Research Group September 2012 - January 2013
Alorica May 2009 - April 2010
Skills
Web Development, Ruby on Rails, JavaScript, Spanish, SQL, MySQL, PostgreSQL, Git, Java, Software Development, Web Services, Linux, PHP, VI, Bootstrap, c++, C, C
Education
Brigham Young University - Idaho 2012 — 2016
Bachelor of Science (BS), Web Development/Design; Emphasis in Development
Alorica December 2007 - November 2009
Gap inc May 2007 - November 2007
Education
Caltech 2007 — 2007
NST, Network Support
Alorica April 2015 - Present
Alorica December 2013 - Present
Alorica October 2013 - December 2013
Skills
Special Education, Teaching, Tutoring, Training, Management, Coaching, Quality Assurance, Call Centers, Microsoft Office, Nonprofits, Customer Retention, Interviews, Research, Leadership Development, Adult Education, Process Improvement, Customer Service, PowerPoint, Curriculum Development, Higher Education, Team Building, Recruiting, Customer Satisfaction, Microsoft Excel, Team Leadership
Education
California State University-Sacramento 2008 — 2010
Bachelor of Applied Science (B.A.Sc.), Speech Pathology & Audiology
California State University-Sacramento 2008 — 2010
Certification, American Sign Language
NextGen OC August 2015 - Present
Zenith Education Group 2013 - August 2015
Alorica 2007 - 2013
ACC Capital Holdings 2002 - 2007
DirectFit 1999 - 2002
Cendant 1997 - 1999
First Consulting Group 1995 - 1997
TRW Information Services/Experian 1990 - 1995
Skills
Cross-functional Team..., Leadership, Telecommunications, Security, Vendor Management, Project Planning, Disaster Recovery, CRM, SDLC, Infrastructure, Negotiation, Software Development, Sarbanes-Oxley Act, Contract Law, Architecture
Education
California State University-Dominguez Hills
MBA, Business
AIU
Bachelor of Information Technology
Aetna June 2015 - Present
Aetna June 2012 - June 2015
Aetna September 2007 - June 2012
Alorica June 2002 - September 2007
Skills
Health Insurance, HIPAA, Insurance, Visio, Process Improvement, SharePoint, Healthcare, Data Analysis, Claim, Project Management, Microsoft Excel, Leadership, Customer Service, PowerPoint, Databases, QuickBase, Root Cause Analysis, DMAIC, Six Sigma, Staff Development, Medicare, CRM, Project Planning, Training, Provider Relations, Recruiting, Business Process
Education
Charter Oak State College 2012 — 2014
Bachelor of Science (B.S.)
Discover Goodwill of Southern & Western Colorado July 2015 - Present
GE Marketing Inc. April 2015 - May 2015
National American University March 2014 - March 2015
Alorica November 2014 - February 2015
Circle K August 2014 - December 2014
ROLINC Staffing - New York November 2013 - March 2014
Turn River Gaming April 2013 - September 2013
US Army October 2002 - May 2012
Education
National American University 2014 — 2017
Bachelor of Science (B.S.), Information Technology
Leaderquest 2013 — 2013
Information Technology
Central Texas College 2008 — 2012
AAS Chemical Dependancy Counseling (incomplete), Psychology
Sun Products Corporation January 2009 - Present
Alorica August 2000 - April 2008
Skills
Process Improvement, Windows 7, Active Directory, Microsoft Office, Team Leadership, Technical Support, XP, Software Documentation, Troubleshooting, Technical Writing, Continuous Improvement, Microsoft Excel, SAP, Customer Service, Printers, Project Planning, Cross-functional Team..., Manufacturing, Computer Hardware, Analysis, Lotus Notes, Management, Team Building, Laptops, Access, System Administration, Windows XP
Education
Brigham Young University - Hawaii 1990 — 1995
Information Systems Computer Science, Computers, Business
Hillcrest High School 1980 — 1984
High School Diploma
Fresno State December 2014 - Present
Alorica July 2013 - September 2014
Fastenal January 2012 - February 2013
Upward Bound June 2010 - December 2011
State Center Community College District, Reedley College January 2009 - April 2011
Skills
MIG welding, Diesel, Arc Welding, Oxy-acetylene, Sales, Accounting, Account Management, Agricultural Machinery, Horse Training, Cattle, Hydraulic Systems, Electrical..., Transmissions, Internal Combustion..., Transportation, Accounts Receivable, Accounts Payable, Farming, Tutoring, Ranch Management, Chaperone, Residential Advisor, Microsoft Office, Microsoft Excel, General Ledger, Purchase Ledger, Purchase Orders, Fences, Metal Fabrication, MACS Certified, Air Conditioning, Safety, Cpr Certified, First Aid, Automotive, Equipment Maintenance, Payroll, Power Tools, Office Equipment, Front Office, Back Office, Answering Telephones, Business, Agriculture
Education
California State University-Fresno 2012 — 2014
Accounting and Business/Management
Reedley College 2008 — 2011
Associate of Science (A.S.), Mechanized Agriculture
The Home Depot April 2015 - Present
Alorica January 2013 - April 2015
Professional Athletics July 2010 - January 2015
Chattahoochee Technical College August 2010 - July 2013
AT&T Mobility June 2012 - January 2013
Skills
Sports, Professional Sports, Weight Training, Player Development, Sports Marketing, Sports Management, Athletics, Sports Coaching, Athletic Training, Basketball, Fundraising, Social Media, Social Networking, Facebook, Fitness, Personal Training, Strength Training, Basketball Coaching, Scouting, Strength, Social Media Marketing, Fitness Training, Nonprofits, Sports Nutrition, Leadership Development, Leadership, Video, Coaching, Public Speaking, Event Planning, Management, Marketing, Microsoft Office, Customer Service, Team Building, Microsoft Excel, Time Management, PowerPoint, Training, Microsoft Word, Strategic Planning, Teaching, Teamwork, Sales, Marketing Strategy, Team Leadership
Education
Life University 2012 — 2014
Kinesiology and Exercise Science
Chattahoochee Technical College 2009 — 2012
Physical Therapy/Therapist
Alorica June 2015 - Present
Alorica March 2013 - Present
Kuppajoe All Ages Nightclub October 2010 - January 2015
Rue and Gwen Gibson Farm Market May 2009 - December 2012
Farm Ag Broadcasting Network February 2012 - April 2012
Vector Marketing January 2009 - May 2009
State Center Community College District, Reedley College May 2008 - December 2008
State Center Community College District, Reedley College October 2006 - December 2008
Skills
Data Entry, Public Speaking, Research, Press Releases, Microsoft Word, Web Content, News Writing, Promotions, Social Media, Cashiering, Sales, Venue Relations, Hospitality Management, Customer Service, Interpersonal Skill, Copywriting, Booking Shows, Volunteer Management, Volunteer Training, Leadership, Nonprofits, Facebook, PowerPoint, Social Media Marketing, Event Planning, Social Networking
Education
California State University, Fresno 2009 — 2012
Bachelor in Science, Agriculture Education: Communications
Reedley College 2006 — 2009
Associate in Science, Agriculture
Gap Inc./Old Navy April 2014 - September 2014
Alorica August 2013 - October 2013
ProCore Solutions August 2012 - October 2012
Giving Back Foundation November 2010 - February 2011
Sign A Rama January 2009 - June 2009
Skills
Microsoft Office, Customer Service, QuickBooks, Data Entry, Problem Solving, Sales, Microsoft Excel, Engaging Speaker, Motivational Speaking, Time Management, Training, Microsoft Word, PowerPoint, Budgets, Public Speaking, Access, Payroll, Outlook, Troubleshooting, Call Centers, Flexible Schedule, Leadership, Management, Accounts Receivable, Accounts Payable, Networking, Invoice Processing, Client Billing, Cold Calling, Financial Planning
Education
University of West Georgia 2014 — 2018
Bachelor's degree, Finance, General
Chattahoochee Technical College 2009 — 2013
Associate of Applied Science, Accounting
Chattahoochee Technical College 2009 — 2013
Certificate in Computerized Accounting Specialist
Chattahoochee Technical College 2009 — 2013
Certificate in Office Accounting Specialist
Chattahoochee Technical College 2009 — 2013
Certificate in Payroll Accounting Specialist
Liberty Mutual Insurance September 2013 - Present
Back In The Day Entertainment January 2012 - Present
Alorica May 2013 - September 2013
American Campus Communities May 2012 - May 2013
Little Javas Family Fun Center April 2011 - August 2011
Skills
Leasing, Sales&Marketing, Database Applications, Electronic Filing, Typing, Microsoft Applications, Social Networking, Social Media Blogging, Outstanding..., Planning & Execution of..., Organization, Goal Setting, Interview Skills..., Microsoft Excel, Event Planning, Microsoft Office
Education
University of Central Florida 2011 — 2015
Bachelor of Arts (B.A.), Marketing
Broward Community College 2009 — 2011
Associate of Arts (A.A.), English Language and Literature, General
Alorica September 2014 - Present
Alorica January 2014 - September 2014
The TJX Companies, Inc. June 2012 - April 2014
Food Giant Supermarkets, Inc. June 2011 - May 2012
Burger King Corporation February 2010 - April 2011
Skills
Microsoft Office, Customer Service, Retail Sales, POS, Kronos, Call Centers, Avaya Technologies, CMS, IEX Total View, Citrix, Workforce Management, Customer Satisfaction, Customer Experience, Leadership, Catering, Food Preparation, Management, Operations Management, Performance Management, Process Improvement, Team Leadership, Training, Vendor Management, Team Building, Analysis
Education
Elba High School 2006 — 2012
Chattahoochee Technical College
Alorica January 2011 - Present
Education
Florida International University 2010 — 2012
Bachelor of Business Administration (BBA), International Business
Broward College 2007 — 2009
Combined Insurance May 2015 - Present
Brewington & Associates November 2014 - Present
Red Ventures May 2014 - October 2014
APAC Customer Services September 2013 - March 2014
TZ Insurance Solutions June 2013 - September 2013
Alorica January 2012 - November 2012
NewStart July 2008 - September 2009
Spherion Staffing Service November 2007 - September 2008
Career Consultants Staffing Services March 2008 - May 2008
Encore Productions October 2006 - October 2007
Skills
Health Insurance, Life Insurance, Insurance, Disability Insurance, Term Life Insurance, Employee Benefits, Microsoft Office, Customer Service, Sales, Call Centers, Training, Customer Satisfaction, Team Building, Customer Retention, Time Management
Education
Broward College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
The University of Tampa
Bachelor's degree, Political Science
Project Leadership Associates July 2013 - Present
Turner Broadcasting January 2013 - May 2013
Fulton Dekalb Hospital Authority October 2012 - December 2012
Alorica August 2009 - July 2012
Chattahoochee Technical College September 2008 - July 2009
Skills
Critical Thinking, Analytical Skills, Highly detail oriented, Mathematical Analysis, Statistical Data..., Customer Satisfaction, Organizational Structure, Detailed Organization, Data Analysis, Business Process, Enterprise Software, Leadership, Management
Education
Kennesaw State University - Michael J. Coles College of Business 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Finance
Chattahoochee Technical College 2008 — 2010
Associate's degree, Marketing/Marketing Management, General
Alorica September 2013 - Present
Enfield Middle School March 2012 - Present
Enfield Middle School January 2013 - June 2013
Weldon City School January 2008 - June 2009
Skills
Staff Development, Avid, Teaching, Psychotherapy, Tutoring, Curriculum Development, Leadership, Program Management, Classroom, Curriculum Design, Higher Education, Lesson Planning, Student Affairs, Nonprofits, Student Counseling, Leadership Development, Academic Advising, Special Education, Admissions, Career Counseling, Behavior Management, Youth Development, Student Financial Aid, Building Strong..., Interpersonal Skill, Management, Microsoft Office, Patience, PowerPoint, Strategic Planning, Team Building, Classroom Management, Public Speaking, Event Planning, Program Evaluation, Organizational..., Youth Mentoring, Student Recruiting, Community Outreach
Education
Cambridge College 2012 — 2013
Master's degree, School Counselor
North Carolina Central University 2003 — 2007
Bachelor of Arts (B.A.), Sociology
Alorica Customer Service RepresentativeAloricaDecember 2008 - Present
Foster's Freeze May 2003 - December 2008
Ovations Food Services, LP October 2005 - November 2008
Skills
Customer Satisfaction, Customer Service
Education
Fresno City College 2011 — 2014
Associate of Arts (A.A.), Liberal Arts - Social Science
California State University, Fresno
Bachelor of Arts (B.A.), History
3PD, Inc. January 2014 - Present
3PD, Inc. January 2013 - December 2013
3PD, Inc. August 2012 - December 2012
Alorica August 2010 - May 2011
Alorica April 2009 - July 2010
America's Best Eyeglasses & Contacts August 2007 - March 2009
Skills
Corporate Training, Account Management, Recruiting, Client Liaison, Manage Client..., Escalation Resolution, Capacity Management, Songwriting, Music Production, Songs, Program Management, Recording, Music Industry, Music, Composition, Customer Satisfaction, Customer Service, Inventory Management, CRM
Education
Chattahoochee Technical College 2007 — 2008
Business Administration and Management, General, 3.0
Morehouse College 2005 — 2006
Business Administration and Management, General, 3.0
Alorica March 2015 - Present
West Corporation August 2013 - Present
West Corporation September 2007 - August 2013
West Corporation May 2005 - September 2007
American Customer Care July 2004 - March 2005
West Corporation October 2001 - July 2004
Skills
Captivate, Soft Skills, Coaching, Needs Analysis, ADDIE, Customer Experience, Customer Satisfaction, Technical Training, Policy, Process Improvement, Software Documentation, Employee Training, Training, Call Centers, Team Building, Leadership, Team Leadership, Management, Customer Retention, Customer Service, Program Management, Leadership Development, Microsoft Office, Sales, Performance Management, E-Learning, Training, Problem Solving, Staff Development, Training Delivery, Instructional Design, Operations Management
Education
Capella University 2013 — 2015
Doctor of Philosophy (Ph.D.), Post Secondary and Adult Education, 4.0
Capella University 2010 — 2012
MS, Education - Adult and Post Secondary Education, 4.0
Hope International University 2009 — 2010
Masters, Education, 4.0
Gannon University 1994 — 1998
a Bachelor of Science Degree, Science
Best Buy September 2014 - Present
Alorica February 2014 - September 2014
The Westin Beach Resort & Spa November 2012 - December 2013
Teleperformance March 2011 - October 2012
Best Buy July 2009 - February 2011
Dunkin Donuts May 2008 - July 2009
Ross Dress for Less December 2007 - May 2008
Skills
Customer Service, Management, Marketing, Sales, Leadership, Strategic Planning, Graphic Design, Advertising, Team Leadership, Social Media
Education
John McEachern High School 2003 — 2007
Technical Degree, Graphic Design; Graphic Design
Broward College
Graphic Design
Tribune Publishing January 2015 - Present
Teleperformance, USA June 2014 - January 2015
Chartwells (Higher Education Division) January 2013 - May 2014
Staples December 2013 - April 2014
Alorica January 2012 - May 2012
Skills
Communication Skills, Microsoft Office, Highly detail oriented, Customer Service, Food & Beverage, Social Networking, PowerPoint, Microsoft Word, Typing, Microsoft Excel, Event Planning, Social Media Marketing, Advertising, Adobe Creative Suite, Marketing, Marketing Communications, Data Entry, Cashiering, Telephone Skills, Microsoft Publisher, InDesign, Leadership
Education
University of North Florida 2012 — 2014
Bachelor of Science (BS), Advertising
Broward Community College 2009 — 2011
Associate of Arts (AA), Mass Communication/Media Studies
Alorica March 2015 - Present
Alorica July 2012 - February 2015
Officescape May 2010 - December 2011
Rural/Metro Corporation January 2009 - December 2009
US Army February 1994 - December 2005
Skills
Facilities Management, Customer Service, Project Management, Project Planning, Team Leadership, Team Management, Financial Reporting, Technical Writing, Technical Support, Sales, Vendor Management, Vendor Relationships, Operating Budgets, Customer Satisfaction, Team Building, Leadership, Training, Management, Operations Management, Process Improvement
Education
Carson-Newman College 1999 — 2002
Bachelor's Degree, Communications Technologies/Technicians and Support Services
Carson-Newman College 1999 — 2002
Bachelor of Arts (B.A.), Communication and Media Studies
Blue Valley North
Blue Valley North
Alorica 2015 - Present
Skills
Customer Satisfaction, Customer Service, Inventory Management, Microsoft Excel, Microsoft Office, PowerPoint, Project Management, Team Building, Team Leadership, Leadership
Education
Broadview University
Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Alorica May 2015 - August 2015
Deloitte January 2015 - March 2015
JDSU June 2014 - August 2014
PwC June 2013 - September 2013
Crowe Horwath LLP September 2012 - December 2012
PwC June 2012 - July 2012
Education
University of California, Irvine 2014 — 2015
Master’s Degree, Accounting
Bryant University 2010 — 2014
Bachelor of Science in Business Administration, Accounting
The Washington Center for Internships and Academic Seminars 2012 — 2012
YuMe March 2012 - Present
Alorica December 2010 - March 2012
Worldwide Clinical Trials, Inc. October 2008 - February 2010
Susman Insurance August 2003 - August 2004
On-line Communications, Inc. September 2001 - April 2003
Associated Medical Practice Management May 2000 - September 2001
Mondoprod- Arpimex September 1993 - May 1999
Skills
Accounts Payable, Accounts Receivable, Analysis, Cash Flow Forecasting, Fixed Assets, Account Reconciliation, Accruals, General Ledger, Great Plains Software, QuickBooks, Oracle, Salesforce.com, Mas 90, US GAAP, Revenue Recognition, Microsoft Dynamics GP
Education
California State University-Los Angeles
BS, Business Administration - Accounting
Alorica January 2013 - Present
Education
California State University, Fresno 2006 — 2008
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
Fresno City College
Associate of Arts (AA), Music
Alorica August 2014 - Present
Exhibitree August 2011 - Present
Skills
Customer Service, Management, Training, Microsoft Excel, Leadership, Process Improvement, Team Leadership, Team Management, Performance Management, Employee Engagement
Education
California State University-Fullerton 2012 — 2014
Bachelor of Arts (B.A.), Psychology
Alorica 2002 - 2010
Skills
Microsoft Office, Windows, Troubleshooting, Telecommunications, Customer Service, Project Management, Blogging, Photography, Editing, Active Directory, Social Networking, Internal Communications, Copywriting, Media Relations, Newsletters, Social Media, Press Releases
Education
California University of Pennsylvania 1991 — 1995
Bachelor's degree, English Language and Literature/Letters
Florida Department of Transportation January 2014 - Present
Alorica September 2012 - January 2014
Ft. Lauderdale Executive Airport September 2011 - December 2011
CCS Financial 2010 - 2011
Big Lots 2008 - 2011
Skills
Airports, Aircraft, Aviation, Flights, Aerospace, Commercial Aviation, Aeronautics, Private Pilot, Human Factors, Avionics, Helicopters, Project Planning, Analysis
Education
Broward Community College 2012 — 2014
Associate of Science (A.S.), Air Traffic Control
Florida Memorial University 2007 — 2011
Bachelor of Science (BS), Airway Science Mgm / Minor Aviation
GMS October 2013 - Present
Alorica February 2013 - August 2013
Broward College August 2013 - 2013
P&G 99 cents store August 2009 - July 2011
CVS/Pharmacy March 2006 - August 2009
Skills
Microsoft Office, Photography, Data Entry, Event Planning, Film, PowerPoint, Music, Microsoft Excel, Singing, Public Speaking, Customer Service, Social Media, Social Networking, Email Marketing, Microsoft Word, Advertising, Blogging, Creative Writing, Editing, Facebook, Management, Music Industry, Photoshop
Education
Broward Community College 2009 — 2011
AA, Accounting
Stranahan High school 2004 — 2008
Google August 2015 - Present
Google January 2013 - July 2015
Google June 2009 - January 2013
Alorica October 2007 - May 2009
Merrill & Associates October 2006 - June 2007
Ameriquest Mortgage 2004 - 2006
Skills
Technical Program..., Program Management, Project Management, VoIP, Telecommunications, Data Center, Telephony, Contact Centers
Education
California State University-Los Angeles 2003 — 2005
MS, Telecommunications
Alorica 2010 - 2013
Dorshak's Landscaping August 2005 - September 2009
Brookdale Senior Living September 2008 - April 2009
Skills
Management, Leadership, Communication
Education
Cardinal Stritch University 2004 — 2009
Bachelor of Arts (B.A.), Accounting
McDermott & Bull 2012 - Present
University of Redlands 2009 - Present
Alorica 2009 - 2012
Epicor Software Corporation August 2006 - 2009
InSight Health Corp. May 2003 - August 2006
The Walt Disney Company February 1995 - May 2003
Fluor Corporation January 1988 - February 1995
The Fashion Channel June 1987 - December 1987
Skills
Executive Search, Succession Planning, Employee Relations, Talent Acquisition, Organizational..., Executive Coaching, Change Management, Program Management, Management Consulting, HR Policies, Employment Law, Strategic Leadership, Outplacement, Corporate Recruiting, Private Equity, HR Transformation, Mergers, Retained Search, Expatriate Management, University Relations, Corporate Development, Cultural Transformation, Entertainment Industry, Psychology, Corporate Benefits, C Suite Retained..., Severance, California Executive..., Restricted Stock, CEO / COO / CFO / CIO /..., VP / SVP / EVP..., Confidential Executive..., Global HR, HR Strategy, Organizational Design /..., Compensation Strategy, Executive Compensation, Reward Strategy, Employment Law Advice, Separation Agreements, Compensation Negotiation, HR Budgeting, Human Behavior, Teaching/mentoring, Human Capital Strategy, Executive Mentoring, Expatriate Tax, Equity Compensation, Private Equity Firms, Confidentiality
Education
University of Redlands 1996 — 1998
MBA, Business
California State University-Long Beach 1985 — 1987
Bachelor of Arts, Applied Psychology
Arcadia High School
Alorica 2012 - Present
Experience Unlimited Irvine June 2012 - November 2012
Stanley Black & Decker , Inc. 2001 - 2012
Wyle Electronics 1998 - 2001
Motorola 1992 - 1998
Skills
Fixed Assets, Financial Analysis, Variance Analysis, Hyperion Enterprise, Financial Reporting, SAP, Financial Forecasting, Accounting, Sarbanes-Oxley Act, Physical Inventory, Income Statement, Budgets, General Ledger
Education
California State University-Long Beach
Bachelor of Science (BS), Finance & Business Information Systems
System Pavers November 2014 - Present
AlliedBarton Security Services July 2014 - August 2014
Paul's TV December 2013 - July 2014
McMaster-Carr July 2013 - December 2013
Alorica January 2013 - July 2013
Western Dental Services March 2011 - January 2013
Andrews International August 2008 - February 2011
East West Bank April 2007 - February 2008
Argent Mortgage February 2005 - August 2006
Skills
Time Management, Project Coordinating, Coaching, Customer Service, Applicant Tracking..., Workplace Investigation, Affirmative Action..., Interviews, Recruiting, Hiring, Personnel Management, Training, Employee Training, Leadership Development, Employee Relations, Project Coordination, Human Resources, Deferred Compensation, Employee Benefits, Resume Writing, Payroll, Talent Acquisition, Taleo, Internet Recruiting, Talent Management, HR Policies, Temporary Placement, Process Improvement, Job Fairs, Sourcing, Organizational..., Job Descriptions, Screening, Screening Resumes, Temporary Staffing, Cold Calling, Contract Recruitment, Career Development, Background Checks, Team Building, Onboarding, New Hire Orientations, College Recruiting, Workforce Planning, Benefits Administration, HRIS, Management, Leadership, Performance Management, Sales
Education
California State University-Long Beach 1999 — 2004
Bachelor of Arts Degree, Psychology
Assurance Management Group October 2012 - Present
Alorica June 2008 - October 2012
Skills
Performance Management, Employee Training, Training Delivery, Call Centers, Training, Process Improvement, Employee Engagement, Soft Skills, Training Needs Analysis, BPO, Needs Analysis, Learning Management, Instructor-led Training, Blended Learning, Learning Management..., Training Facilitation, Corporate Training, Train the Trainer, Organizational Learning, Coaching, Development, Call Center Development, Customer Service..., Executive Coaching, Job Coaching, Trainers, Training Management, Performance Consulting, ADDIE, Management Development, Performance Improvement, Leadership, Team Building, Management, Team Leadership
Education
Capella University 2013 — 2015
Dual Master's degree, Workforce Development and Training, Curriculum Development and Online Learning
Florida International University 1995 — 2000
Bachelor of Business Administration (B.B.A.), Marketing
Cigna June 2015 - Present
Alorica February 2013 - June 2015
FirstService Residential Florida March 2012 - February 2013
El Dorado Furniture January 2010 - February 2011
Florida Career College 2004 - 2010
Vitas Healthcare May 2005 - October 2009
Tenet Healthcare February 1999 - May 2005
Cigna 1989 - 1994
Skills
Employee Benefits, Recruiting, PeopleSoft, Hiring, MS Excel Pivot Tables, Microsoft Excel, Microsoft Word, Visio, PowerPoint, Spreadsheets, Customer Satisfaction, International Logistics, Oracle, Benetrac, Compensation & Benefit, bene, Compensation & Benefits, 401k, Tuition Reimbursement, Payroll, Workers Compensation, Employee Relations, New Hire Orientations, Temporary Placement, Human Resources, Human Resources for..., FMLA, Team Building
Education
American Senior High
Broward College
Experian Consumer Direct February 2012 - Present
Kelley Blue Book June 2008 - February 2012
Snow Creek Consulting January 2005 - December 2010
Kelley Blue Book November 2007 - June 2008
CashCall Inc February 2006 - October 2007
Alorica August 2005 - February 2006
Experian Consumer Direct August 2003 - August 2005
Ceira February 2000 - August 2003
MineShare April 1999 - February 2000
FileNET April 1998 - April 1999
Skills
Software Development, Agile Methodologies, Web Services, Scrum, Enterprise Architecture, .NET, BizTalk, XML, SDLC, WCF, Microsoft SQL Server, Integration, EAI, ESB, SOA, C#, ASP.NET, TFS, T-SQL, SSRS, ASP.NET MVC, EDI, Amazon Web Services..., Windows Azure, Cloud Computing
Education
California State Polytechnic University-Pomona 1988 — 1992
BS
Mark Keppel High 1984 — 1988
Triple B Freight Forwarders September 2014 - Present
VF Corporation - Contemporary Brands Coalition December 2011 - September 2014
Alorica June 2007 - December 2011
Haidar Appraisal January 2005 - May 2007
Education
University of Southern California - Marshall School of Business
MBA
California State University-Fullerton
Bachelor's Business Administration - Finance
Mattel, Inc. 2012 - 2015
Orange County Transportation Authority 2009 - 2012
First American Title 2008 - 2009
California State Polytechnic University, Pomona 2007 - 2008
IndymacBank October 2006 - 2008
Alorica June 2005 - October 2006
Transamerica March 1998 - June 2005
Farmers Insurance 2005 - 2005
Entex 1997 - 1998
Triad Systems 1994 - 1996
Skills
Windows Server, VPN, Computer Security, Security, Visio, SDLC, Troubleshooting, Information Security..., System Administration, Information Security, Leadership, Policy, Vendor Management, Active Directory, Training, SharePoint, Operating Systems, Disaster Recovery, Enterprise Software, Management, Integration, Project Planning, IT Operations, Networking, Network Administration, XP, Network Security, Risk Assessment, IT Management, Infrastructure, Software Development, Technical Support
Education
California State Polytechnic University-Pomona 2002 — 2005
BS, Business Administration, (Computer Information Systems)
Pasadena City College 2000 — 2002
AS
ITT Tech 1992 — 1994
AAS, Electronics Engineering Technologies
NatureBox February 2014 - Present
Retreat Capital Management, Inc. May 2012 - January 2014
Alorica August 2011 - May 2012
Arch Bay Group, LLC December 2008 - August 2011
Lehman Brothers SBF December 2006 - September 2008
Ameriquest Mortgage Company February 2005 - December 2006
Countrywide Home Loans August 2003 - January 2005
Skills
Business Analysis, Business Intelligence, Requirements Analysis, ETL, Business Requirements, SQL, Data Warehousing, Access, Portfolio Management, SQL Server, Analysis, Visio, Systems Analysis, Data Analysis, Forecasting, Excel, Business Process..., Process Improvement, Database Design, Modeling, Requirements Gathering, SDLC, Strategic Planning, Change Management, Microsoft Office, Six Sigma, Business Objects, Data Modeling, Word, PowerPoint, Crystal Reports, Problem Solving, Business Process, Microsoft SQL Server, Microsoft Word, Project Management, Strategy, Enterprise Architecture, Management, Performance Management, Software Development, Vendor Management, Project Planning, SharePoint, Training, Business Strategy, SSIS, T-SQL, VBA, Risk Management
Education
California State University-Northridge 1996 — 2001
Bachelor of Science (BS), Business Administration/Management Information Systems
Union Bank March 2007 - Present
Alorica 1999 - 2007
NetBase Computing Inc. March 1997 - March 1999
Skills
SharePoint, Microsoft SQL Server, SDLC, SQL, Visio, Data Warehousing, ASP.NET, Crystal Reports, Business Intelligence, Integration, Software Project..., Requirements Analysis, Software Development, MS Project, Web Applications, ETL, IT Management, Data Modeling, Requirements Gathering, ERP, JavaScript, Windows, Project Management, Vendor Management, Database Design, Web Services, T-SQL, Analysis, Data Analysis, Systems Analysis, C#, Databases, CRM, Oracle, Enterprise Architecture, SSRS, Agile Methodologies, Scrum
Education
California State Polytechnic University-Pomona 1992 — 1997
BS, CIS
Abilene Reporter-News July 2012 - Present
Abilene Reporter-News July 2012 - Present
Alorica December 2010 - June 2012
Exhibitor Magazine Group December 2006 - August 2009
Scripps Treasure Coast Newspapers/Abilene Reporter-News August 2003 - November 2006
Barnes & Noble November 2001 - March 2003
The Bakersfield Californian September 1997 - March 2001
The Orange County Register June 1995 - August 1997
Skills
Social Media, Ap Style, Storytelling, Newspaper, Copy Editing, Publishing, Journalism, Blogging, Public Relations, Editing, AP Style, Editorial, Newspapers, Web Content, Multimedia, News Writing, Breaking News, Feature Articles, Press Releases, Newsletters, Magazines, Media Relations, Online Journalism, Creative Writing, Copywriting, Entertainment, Freelance Writing, Marketing Communications, Fact-checking, Investigative Reporting, Headline Writing, Facebook, Publications, Content Management
Education
California State University-Fullerton 1995 — 1997
BA, journalism
CVP Fresno
Alorica July 2014 - Present
Fidelity National Information Services January 2013 - April 2013
PRC August 2000 - August 2012
First Data Merchant Services 1998 - 2000
First Data Merchant Services 1994 - 1998
NaBanco/First Data Merchant Services 1993 - 1994
The Waldec Group May 1992 - January 1993
Skills
Business Analysis, Software Product..., Software Design, Software Quality..., Call Center Operations, Credit Cards, Hospitality Industry, Microsoft Office, Instructor-led Training, Team Leadership, Technical Subject Matter, Software Documentation, Technical Documentation, Vendor Management, Process Improvement, Requirements Analysis, Contact Centers, IVR, Software Project..., MS Project, Disaster Recovery, Visio, Troubleshooting, Technical Support, SQL, Systems Analysis, Quality Assurance, Call Center, SDLC, Mentoring Of Staff, Peer Mentoring, User Experience, Call Centers, Management, Analysis, Databases, Project Management, Training, CRM, Testing, Program Management, Telecommunications, Integration, Outsourcing, Business Process..., Business Requirements, IT Management, Project Portfolio...
Education
Broward Community College 1977 — 2006
Software Development
Alorica 2000 - Present
Alorica 2003 - 2008
Gateway May 2006 - 2007
Education
California State University-Los Angeles 1991 — 1995
Kindred Healthcare February 2010 - Present
Fortes Financial August 2008 - February 2010
Alorica June 2005 - August 2008
BDS Marketing 2001 - 2004
Education
Chapman University
Masters, Organizational Development
University of Southern California
BA, English
OPI Products April 2013 - Present
Alorica January 2012 - April 2013
Skills
Access, Financial Reporting, Sarbanes-Oxley Act, Forecasting, Process Improvement, Accounting, Insurance, Financial Modeling, Microsoft Excel, Financial Analysis, Financial Forecasting, Reporting & Analysis, Budgets, Managerial Finance, Strategic Financial..., Variance Analysis, Business Analysis, Accounts Receivable, Analysis, Finance
Education
California State University-Northridge 2007 — 2009
Master of Business Administration (MBA), Finance and International Business
University of Phoenix 2000 — 2002
Bachelor of Science (BS), Accounting
IRS March 2010 - Present
TechRat May 1982 - Present
INSPIRED ELEGANCE August 2006 - March 2007
Alorica October 2006 - December 2006
Kelly Services January 1984 - January 2002
PDS (PROMOTION DISTRIBUTION SERVICES) January 1992 - January 1993
CBI/EQUIFAX (CREDIT BUREAU NORTHWEST) October 1987 - December 1987
Skills
Programming, Management Consulting, Translation, Logo Design, Access, Software Documentation, Visio, Databases, SharePoint, Data Analysis, Analysis, Business Analysis, Outlook, Microsoft Excel, Database Administration, HTML, Microsoft Office, Project Management, Windows, Database Admin, Oracle, SQL, XP, Quality Assurance, Lotus Notes, Research, Requirements Analysis, Technical Writing, Process Improvement, Software, Testing, Requirements Gathering, Help Desk Support, Technical Support, Computer Hardware, PowerPoint, Microsoft Exchange, Payroll, Consulting, System Administration, Software Installation, Troubleshooting, Database Design, Information Technology, Visual Basic, Data Entry, Windows XP
Education
California State University-Northridge 1995 — 1996
BA, Social Sciences
Los Angeles Mission college 1994 — 1995
AS, Mathematics
San Jose State University 1980 — 1982
Studied Mathematics with Concentration in Computer Science, Mathematics/Computer Science
San Jose State University 1980 — 1982
Alorica March 2015 - Present
West Corporation February 2013 - March 2015
JMS Construction June 2006 - November 2012
US Navy 1985 - 1991
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Outlook, Construction, Budgets, Construction Management, Project Management, Research, Social Media, Project Planning, Team Leadership, Team Building, Leadership, Leadership Development, System Administration, Social Networking, Training, Data Entry, Time Management, Customer Satisfaction, Administration, Public Speaking, Teaching, Community Outreach, Editing
Education
Southeastern Baptist Theological Seminary 2000 — 2004
Master of Divinity (M.Div.), Religion/Religious Studies
Campbell University 1996 — 1999
Bachelor of Arts (B.A.), Religion/Religious Studies
Alorica April 2013 - Present
VacationRoost October 2011 - January 2013
Morris Murdock Travel February 2009 - October 2011
Morris Murdock Travel May 2008 - February 2009
Academic Travel Abroad December 1992 - March 2008
Rosenbluth International June 1990 - December 1992
Skills
Customer Service, Tourism, Project Management, Travel Management, Operations Management, Business Travel, Leisure, Management, Cruises, Recruiting, Budgets, Customer Experience..., Training, Quality Management, Leadership, Call Centers, Leisure Travel, Social Media Marketing, Sales, Coaching, Hospitality, Hotel Booking, Hotels, Committed to...
Education
Brigham Young University - Idaho 1985 — 1987
Associates, Liberal Arts and Sciences, General Studies and Humanities
Alorica November 2013 - Present
Hinduja Global Solutions June 2012 - November 2013
Modern Marketing Concepts November 1999 - June 2012
Skills
Account Management, Lead Generation, Direct Marketing, New Business Development, Social Media Marketing, Strategic Planning, Marketing, Product Marketing, Sales Operations
Education
Broome Community College
Associate of Arts and Sciences (AAS), Marketing/Marketing Management, General
Alorica August 2006 - September 2007
California Institute of Technology 2005 - 2006
Education
Caltech 2005 — 2006
computer
Alorica October 2014 - Present
Specific Media, Inc. May 2011 - October 2014
CH Appraisals, Inc September 2009 - April 2011
Fitness Holdings International July 2008 - August 2009
Skills
Accounts Payable, Accounting, Account Reconciliation, GAAP, Accounts Receivable, Financial Reporting, Financial Accounting, Expenses, PowerPoint, Microsoft Office
Education
California State University-Fullerton, Mihaylo College of Business and Economics 2002 — 2007
BA, Accounting
Alorica March 2015 - May 2015
Peoples Church June 2013 - January 2015
Fresno Unified School District August 2008 - June 2014
Skills
A+ Certified IT..., Microsoft Word, Microsoft Excel, Windows 7, Windows 8.1, Laptops, Microsoft Office, Customer Service, Software Installation, CompTIA A+, Interviews, Employee Relations
Education
Fresno City College 2010 — 2015
Associate's Degree, Health Information Technology Program
Institute of Technology 1997 — 1997
Certificate, PC Specialist
California State University, Fresno 1992 — 1995
B.A., Liberal Studies
Reedley College 1989 — 1992
A.A., General Education
Currently Unemployed February 2012 - Present
Alorica December 2010 - March 2012
United States Census Bureau October 2009 - September 2010
Jo Ann Stores June 2007 - January 2009
Univeristy Courtyard - CSU Fresno residence halls August 2002 - July 2007
RD Lichti and Assoc. May 2004 - August 2004
Skills
Microsoft Office, Scheduling, Advertising, Payroll Processing, Receiving
Education
California State University, Fresno 2005 — 2007
MA, Mass Communication of Journalism
California State University, Fresno 2001 — 2005
BA, Mass Communication of Journalism
American Honda Motor Company, Inc. January 2015 - Present
American Honda Motor Company, Inc. August 2013 - January 2015
Alorica December 2012 - August 2013
Alorica May 2011 - December 2012
Kabuki Japanese Restaurants, Inc December 2005 - March 2012
Skills
PowerPoint, Word, Excel, Teamwork, Data Entry, Software Documentation, Banking, Outlook, Customer Service, Telephone Skills, Process Improvement, Troubleshooting, Employee Relations, Training, Management, Customer Retention, Customer Satisfaction, Public Speaking, Sales, Research, Strategic Planning, Microsoft Excel, Microsoft Word
Education
University of Phoenix 2010 — 2011
Master of Business Administration, Business
California State University-Los Angeles 2007 — 2009
Bachelor, Psychology
Alorica July 2011 - Present
Boeing Company July 2005 - August 2010
Jet propulsion Laboratory (NASA) January 1990 - July 2005
Skills
Variance Analysis, Account Reconciliation, Project Accounting, Balance, Accounts Receivable, Cost Benefit, FAR, Financial Forecasting, Earned Value Management, Financial Reporting, Financial Analysis, Forecasting, Financial Modeling, PeopleSoft, Oraccle, SAP
Education
California State University-Dominguez Hills 1986 — 1987
Master, Business Administration; Accounting/Finance
National Chung-Hsing University, Taiwan 1980 — 1984
Bachelor, Economics/Accounting
State Farm December 2014 - Present
State Farm July 2013 - December 2014
Ultimate Staffing November 2012 - February 2013
Simmons Bedding Company November 2012 - February 2013
IntegraCore June 2012 - September 2012
Ultimate Staffing March 2012 - June 2012
Alorica February 2012 - February 2012
Alorica August 2011 - September 2011
KapStaffing November 2009 - May 2011
The UPS Store, 4699 August 2009 - December 2010
Skills
Microsoft Office, Adobe Acrobat, POS, Microsoft Excel, PowerPoint, Internet, Data Entry, Typing, Clerical Skills, Answering Telephones, Call Center, Fax, Scan, Copying, Inventory Control, Jabber, Shipping, UPS Shipping, International Shipping, USPS, Customer Service, Problem Solving, Administrative..., Data Warehousing, Filing, Logistics, Close Attention to..., Highly detail oriented, Fast Learner, Receptionist Duties, Cashiering, Cash Register, Meet Deadlines, Fast-paced, Windows 7, Microsoft Word, Packaging, Telephone Skills, Call Centers, Human Resources
Education
Walden University 2014 — 2019
Master of Science (MS), Marriage and Family Therapy/Counseling
Capella University 2009 — 2011
Master of Science (M.S.), Marriage and Family Therapy/Counseling
University of West Georgia 2004 — 2008
Bachelor of Arts (B.A.), Psychology
Alorica January 2012 - Present
West McKinley Church 2012 - 2013
Self Employed May 2009 - July 2012
The Connection 2010 - 2011
FreshKO Produce January 2009 - June 2009
Jamba Juice August 2007 - January 2009
Jamba Juice August 2001 - August 2004
Skills
Training, Recruiting, Organizational..., Operations Management, Interviews, Succession Planning, Management, Human Resources, Customer Service, Talent Acquisition, Call Centers, Hiring, Performance Management, Coaching, Sourcing, Onboarding, Talent Management, Strategic Planning, Workforce Planning
Education
California State University, Fresno 2001 — 2007
Bachelor of Science, Business Management
University of Phoenix
Currently Attending, Master's of Business Administration
Alorica Inc June 2004 - Present
Alorica October 2010 - November 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2002 - March 2004
Williams Communication May 2000 - July 2002
Skills
Photography, Hospitality, Administrative..., Problem Solving, Digital Photography, Customer Service, Community Outreach
Education
Oral Roberts University 1992 — 1996
Bachelor of Science, Management
Chandler/Gilbert Community College 1990 — 1992
Undecided, General Studies
EMC Corporation November 2012 - Present
Alorica January 2006 - Present
Weirton Steel Corp 1993 - 2006
Skills
VMware, Microsoft Exchange, Windows 7, Active Directory, Windows Server, DHCP, Servers, Switches, Troubleshooting, Disaster Recovery, TCP/IP, Virtualization, Citrix, VPN, DNS, System Administration, Cisco Technologies, Avaya
Education
California University of Pennsylvania 2001 — 2003
BS, Electrical Engineering Technology
Community College of Allegheny County 1999 — 2001
AS, Electrical Engineering technology
Community College of Allegheny County 1999 — 2001
AS, Microcomputer Engineering technology
Alorica January 2012 - January 2014
StarTek January 2009 - September 2011
The Home Depot August 2004 - May 2008
Garelick Farms (Dean Foods September 1985 - April 2004
Skills
Union Avoidance, Human Resources, Call Centers, Policy, Employee Relations, Employee Benefits, Recruiting, Employee Engagement, Deferred Compensation, Performance Management, Talent Acquisition, Workforce Planning, Benefits Administration, Employee Training, Workforce Management, Succession Planning, Applicant Tracking..., HRIS, Onboarding, Hiring, Leadership Development, Personnel Management, Training, Strategic Planning, College Recruiting, HR Consulting, Coaching, Organizational..., Process Improvement, Vendor Management, Leadership, Recruitment Advertising, Talent Management, Project Management, HR Policies, New Hire Orientations, BPO, Call Center Development, Temporary Placement, Internet Recruiting, Employer Branding, Technical Recruiting, FMLA, Strategy, Taleo, Training Delivery, Payroll, Outsourcing, Interviews, Job Fairs
Education
Bryant College
Human Resources, Human Resources Management and Services
University of Rhode Island
BA, Business Management, Accounting, Human Resources
Alorica July 2014 - April 2015
Cedar Creek Retirement Community January 2009 - February 2009
Mervyns December 2007 - February 2008
Superior Housecleaning December 2006 - August 2007
Milestone, Inc. May 2005 - September 2006
West Corporation December 2004 - March 2005
ICT Group November 2004 - December 2004
Robinson Research June 2004 - November 2004
Education
California State University, Fresno 2010 — 2011
English Language and Literature/Letters, 3.8
Alorica December 2010 - Present
Alorica December 2010 - Present
Skills
Management, Leadership, Training, Workforce Management, Process Improvement, Team Leadership, Sales, Microsoft Excel, Vendor Management, Team Management
Education
Campbell University 2001 — 2004
Bachelor Degree, Accounting
Coastal Carolina Community College 1999 — 2001
AA, Associate Degree
Alorica 2014 - Present
Wal*Mart July 2011 - Present
Education
Nimitz High School 1974 — 1977
Brigham Young University - Idaho
Theology and Religious Vocations
Brigham Young University - Idaho
Kmart Corporation August 2012 - Present
Alorica July 2010 - April 2012
Alorica 2010 - 2012
Kmart Corporation March 2007 - September 2010
Skills
Customer Service, Credit, Call Centers, Customer Satisfaction, Customer Experience, Technical Support, Troubleshooting, Data Entry, Windows 7, Telephone Skills, Computer Hardware, Electronics, XP
Education
Chattahoochee Technical College 2009 — 2010
Associates, Registered Nursing/Registered Nurse
Alorica December 2007 - Present
FastTrain January 2011 - July 2011
Budget Rent a Car February 1997 - May 2002
Education
Brigham Young University 1998 — 2003
Bachelor's degree, Computer Science
Alorica November 2012 - Present
BJ Enterprises, Inc. January 2006 - July 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Outlook, Process Scheduler, Budgets, Research, Project Management, Event Planning, Administrative..., Public Speaking
Education
Charter Oak State College 2005 — 2008
Organizational Leadership
Edison Community College 1990 — 1993
Associate's degree, Elementary Education and Teaching
Arise Virtual Solutions Inc. November 2011 - Present
Alorica 2008 - 2011
BrandsMart USA January 2008 - July 2008
Skills
Operations Management, Team Building, Team Management, Problem Solving, Microsoft Office, Outlook, Social Media Marketing, Customer Satisfaction, Customer Engagement, Organizational Behavior
Education
ITT Technical Institute-Kennesaw 2012 — 2015
Information Technology
Chattahoochee Technical College 2009 — 2010
Alorica 2010 - 2012
Education
Broward Community College
Alorica 2009 - 2011
All Med Inc. August 2002 - November 2007
All Med Inc. October 2000 - July 2002
Skills
Call Centers, Customer Satisfaction, Workforce Management, Customer Service, Customer Experience, Technical Support, Troubleshooting, Data Entry, Customer Retention, Microsoft Office, Process Improvement, Vendor Management, XP, Team Building
Education
Utah State University 1993 — 1997
BS
Ricks College 1991 — 1993
Associate's degree
AutoZone March 2014 - Present
Smart and Final October 2008 - January 2014
Alorica September 2007 - August 2008
Skills
Problem Solving, Sales Operations, Sales Management, Leadership Development, Leadership, Technical Support, Technical Writing, Engineering, Computer Hardware, Microsoft Office, Microsoft Excel, Data Analysis, Business Analysis, Customer Service, Customer Satisfaction, Customer Relations, Customer Retention, Customer Engagement
Education
California State University-Chico 2014 — 2015
Electrical and Electronics Engineering
California State University-Sacramento 2013 — 2013
Certification, Water Quality and Wastewater Treatment Management and Recycling Technology/Technician
Fresno City College
Transfer, Mechanical Engineering
Sanford Brown College - Atlanta March 2014 - Present
Comcast March 2014 - Present
Alorica 2013 - 2014
Alorica 2013 - 2014
Skills
Customer Service, Microsoft Word, Public Speaking, Management, PowerPoint
Education
Sanford-Brown College-Atlanta 2014 — 2015
Chattahoochee Technical College 2012 — 2013
Mt. Alvernia High School 2004 — 2009
High School, High School/Secondary Diplomas and Certificates
Appleby & Company, Inc. March 2015 - Present
Alorica August 2014 - February 2015
Fresno State Alumni Association June 2010 - August 2014
Skills
Receptionist Duties, Multi-line Phone, Microsoft Word, PowerPoint, Filing, Customer Service, Appointment Scheduling, Team Leadership, Administrative...
Education
California State University, Fresno 2009 — 2014
Bachelor of Science (BS), Public Health
Alorica August 2011 - Present
Skills
Vendor Management, Networking, Active Directory, Leadership, System Administration, Process Improvement, Team Management, Operations Management, Windows Server, Servers, Negotiation
Education
California State University-Fullerton
DivinityAngel June 2014 - Present
The Visual Pawn November 2013 - Present
Alorica November 2010 - October 2013
Alorica September 2008 - November 2010
Alorica March 2007 - September 2008
Alorica May 2006 - March 2007
Alorica October 2005 - May 2006
Alorica August 2005 - August 2005
Alorica May 2005 - August 2005
Alorica April 2005 - May 2005
Skills
IEX, Verint Impact 360, Impact 360, Data Analysis, Data Management, Workforce Management, Call Centers, Analytics, Strategic Planning, Customer Service, Drupal, MySQL, Avaya, Web Development, Content Management, Content Development, Webmaster Services, Data Mining, Apache, IIS, Routers, Networking, Wireless Networking, Technical Support, Internet Troubleshooting, Help Desk Support, Computer Security, Computer Repair, Technical Writing, Microsoft Office, Microsoft Excel, Ifranview, Customer Support, Troubleshooting, Management, Contact Centers, Social Networking, Windows, Web Analytics, Supervisory Skills, SAP, PHP, JavaScript, CSS, HTML, LAN, WLAN, Cyber-security, Databases
Education
California State University, Fresno
Bachelor's Degree, Economics
Alorica November 2010 - Present
Walmart June 2007 - May 2010
Education
California State University, Fresno 2001 — 2002
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Alorica June 2014 - September 2014
Easter Seals Bay Area March 2014 - June 2014
Stone Valley Middle School December 2013 - March 2014
East Bay ABA September 2013 - January 2014
Holdsambeck & Associates July 2010 - September 2013
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Statistics, Mathematics
Education
California State University-East Bay 2014 — 2016
Bachelor of Business Administration (B.B.A.), Finance, General
National University 2012 — 2013
Pre-Nursing Studies
California State University, Fresno 2009 — 2012
General Education/Psychology