Alorica Company
Industry: Company
DescriptionHeadquarters: Irvine, California, United States CEO: Andy Lee (1999–) Founded: 1999 Subsidiaries: Precision Response Corporation,
Alorica List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Alorica. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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2,179 Alorica employees in database. Find out everything there's to know about Alorica employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Alorica Employees
Advantage Sales & Marketing April 2015 - Present
Arise Virtual Solutions Inc. April 2015 - Present
Sykes September 2014 - Present
Georgia Test and Inspection August 2014 - September 2014
Nu Personnel Inc July 2014 - August 2014
Alorica December 2013 - April 2014
Convergys April 2011 - June 2012
Advantage Sales & Marketing February 2010 - March 2011
AT&T Mobility June 2009 - June 2010
Advantage Human Resources April 2007 - January 2008
Skills
Data Entry, Troubleshooting, Customer Service, Product Demonstration, Food Safety, Microsoft Office, Retail, Customer Satisfaction, Mobile Devices, Time Management, Telephone Skills, Research, Teamwork, Customer Experience, Microsoft Word, PowerPoint, Microsoft Excel, SAP, Data Analysis, Sales, Windows 7, Spreadsheets, Employee Training, 10 Key, Hiring, Outlook, Call Centers, Telecommunications, Team Building, Cashiering, Technical Support, Problem Solving, Communication, Customer Retention
Education
Johnson & Wales University-Charlotte 2012 — 2016
Hotel & Lodging Management
Durham Technical Community College 1989 — 1991
Associate in Applied Science, Paralegal Technology
Communication Resources Inc. September 2014 - Present
SoCal.com September 2009 - Present
Alorica October 2013 - August 2014
Merrill & Associates February 2011 - August 2013
PM Telco March 2009 - February 2011
Contractor March 2009 - February 2011
Avaya May 2005 - February 2009
Avaya June 2002 - March 2005
Avaya June 2001 - May 2002
Octel/Avaya November 1997 - June 2001
Skills
Telecommunications, Avaya, PowerPoint, Messaging, Customer Satisfaction, Writing, Customer Service, Word, Excel, Customer Relations, Microsoft Office, Project Management, Microsoft Excel, Microsoft Word, Cisco Technologies, Program Management, Networking, Management, Marketing, System Administration, Training, Telephony, Unified Communications, VoIP, IVR, ACD, SIP, Software Documentation, IP, Contact Centers, Video Conferencing, Unified Messaging, Managed Services, MPLS, Solution Selling, Wireless, LAN-WAN, WAN, Avaya Technologies
Education
Emporia State University 1977 — 1981
Bachelor's of Science and Education (BSE), Speech and Theater
Emporia State University 1977 — 1981
Bachelor of Science and Education, Speech and Theater
OC Screenwirters Association
Plotpoints Screenwriting Group
Tolt Solutions October 2014 - Present
MarketStar September 2013 - Present
CompuCom April 2014 - September 2014
Advance America June 2012 - July 2013
Alorica April 2010 - May 2012
Skills
Team Leadership, Training, Management, Team Management, Microsoft Office, Project Management, Customer Service, Team Building, Troubleshooting, Performance Management, Windows, Call Center, System Administration, Microsoft Excel, SQL, Call Centers, Printers, Computer Hardware
Education
ECPI College of Technology 2008 — 2010
Associate of Arts and Sciences (AAS), Computer Electronics
Paul M. Dorman High School 2002 — 2006
High School Diploma, High School/Secondary Diplomas and Certificates
Cognosante July 2014 - Present
Alorica December 2010 - November 2013
Skills
Computer Graphics, Screen Printing, Graphics Layout, Cooking, Craft, Sustainable Gardening
Education
Five Towns College 1988 — 1990
Associate of Arts and Sciences (A.A.S.), Jazz/Jazz Studies
Citrix June 2014 - Present
Alorica September 2013 - June 2014
Homes Media Solutions (Homes.com Division of Dominion Enterprises) April 2012 - September 2013
Acquinity Interactive March 2010 - April 2012
Acme Pestmaster Corp February 2006 - January 2010
Skills
Business Intelligence, Web Services, MySQL, C#, Microsoft SQL Server, ASP.NET, Databases, Visual Studio, Linux, IIS, SSRS, XML, SQL, T-SQL
Education
Florida Atlantic University
Bachelor's Degree, Management Information Systems
SAM Inc. January 2015 - Present
Alorica April 2014 - December 2014
BAE Systems January 1995 - April 2013
Matsushita Services Company January 1991 - December 1994
Skills
Technical Leadership, System Requirements, Team Leadership, Team Management, Systems Engineering, Customer Service, Radar, Teamwork, Earned Value Management, Microsoft Excel, Project Management, Configuration Management, Project Planning, Testing, Integration, Program Management, Analysis, DoD, Requirements Management, C4ISR, Navy, System Design, Security Clearance, Engineering Management, Engineering, Process Improvement, Information Assurance, Defense, Government Contracting, Microsoft Office, Telelogic DOORS, Leadership, Electronic Warfare, Software Documentation, Military, Team Building, Government, MIL-STD-1553, Strategic Planning, Proposal Writing, System Testing, Trade Studies, C4I, Data Analysis, Negotiation, Process Engineering, Customer Satisfaction, Quality Control, Cross-functional Team..., Project Coordination
Education
Temple University 1988 — 1990
Bachelor of Science (BS), Electrical Engineering Technology
Drexel University 1984 — 1986
Electrical and Electronics Engineering
Southeastern Oklahoma State University June 2008 - Present
SE Computer Club August 2008 - May 2013
Alorica 2010 - 2013
Computer Renaissance October 1998 - June 1999
Whisler Mobile Home Park January 1994 - June 1999
Tyson Foods 1995 - 1999
Tyson Foods 1995 - 1999
Skills
Public Speaking, Higher Education, PowerPoint, Microsoft Word, Teaching, Time Management, Microsoft Office, Microsoft Excel, Computer Repair, Mobile Technology, Access, Critical Thinking, Windows 7, Customer Service, Training, Windows, Computer Hardware, Analysis, Teamwork, Computer Maintenance, Distance Learning, Adobe Creative Suite, Customer Satisfaction, Troubleshooting, Staff Development
Education
Southeastern Oklahoma State University 2006 — 2013
Master’s degree, Information Technology
Eastern Oklahoma State College 2003 — 2005
Associate of Science (AS), Education
Northwest Technical Institute 1996 — 1999
Electronics, Electronics
Manpower May 2015 - June 2015
Manpower April 2015 - April 2015
CareCore National March 2013 - May 2013
Alorica August 2012 - December 2012
Xerox Commercial Solutions, LLC December 2011 - July 2012
Stream Global Services June 2010 - August 2010
Merchant Services Inc September 2009 - January 2010
Harkins Theater July 2009 - October 2009
Toys Я Us November 2006 - January 2007
Wendys March 2004 - December 2005
Skills
Call Center, Troubleshooting, Technical Support, Customer Satisfaction, BPO, Windows 7, XP, Customer Service, Customer Support, Customer Experience
Education
Glendale Community College 2015 — 2018
Associate’s Degree, Digital Arts
DeVry University 2008 — 2009
Computer Information Systems
Woodland Park High School 2000 — 2005
GED
Florida Atlantic University Department of Housing & Residential Life July 2015 - Present
University of South Florida August 2012 - July 2015
University of South Florida Department of Housing & Residential Education May 2013 - May 2015
University of South Florida August 2012 - May 2015
University of South Florida Department of Housing & Residential Education May 2014 - August 2014
Alorica May 2012 - September 2012
Skills
CompTIA A+ Certification, English & Spanish..., Student Development, Public Speaking, Social Media, Interaction, Customer Service, Interpersonal Skill, Creativity, Humor, Multilingual, Residence Life, Time Management, Leadership, Access, Academic Advising, Conflict Resolution, Interpersonal..., Community Outreach, Event Planning, Facebook, Teamwork, Research, Teaching, PowerPoint, Editing, Social Networking, Nonprofits, Social Media Marketing, Student Affairs, Higher Education, Student Leadership, Student Engagement
Education
Florida Atlantic University 2015 — 2017
Master’s Degree, Higher Education/Higher Education Administration
University of South Florida 2011 — 2015
Bachelor of Science (B.S.), Management Information Systems
Robert Morgan Educational Center 2007 — 2011
CompTIA A+ Certification, Computer Technology/Computer Systems Technology
Sitel April 2015 - Present
TeleTech January 2015 - Present
Telerx July 2013 - Present
Dish Network February 2013 - June 2013
TeleTech October 2012 - January 2013
State Farm April 2012 - October 2012
Kelly Services November 2011 - March 2012
Teleperformance, USA January 2011 - October 2011
AFFINA May 2010 - December 2010
Alorica July 2009 - March 2010
Skills
C++, C#, Customer Service, JavaScript, Java, HTML, HTML5, ASP.NET, Microsoft SQL Server, Visual Basic, Visual Studio, Python, Microsoft Office, Computer Networking, Network Security, Technical Support, Networking, Hardware, Programming, Troubleshooting, Software Development, CSS, Windows, SQL, Software Installation, Customer Satisfaction, MySQL, Call Centers, PHP, Software Documentation, Computer Science, Databases, Eclipse, Computer Hardware, XML, Operating Systems, .NET, Web Development, Access, SDLC, Windows 7, Android, Oracle, jQuery, Software Engineering, Windows XP, VB.NET, C, Training, CRM
Education
Park University 2012 — 2015
Bachelor of Science (B.S.), Computer and Information Sciences, General, 3.2
Park University 2012 — 2015
Bachelor of Science (B.S.), Computer and Information Sciences, General, 3.2
El Paso Community College 2006 — 2012
Computer Science
Cognizant Technology Solutions 2014 - Present
Alorica 2011 - 2014
Jacob Austin Services May 2010 - May 2012
D-Link 2006 - 2010
D-Link 2002 - 2006
D-Link 2000 - 2002
Skills
Metrics, CRM, Team Leadership, Performance Management, Service Levels, Vendor Management, Call Center, Leadership, Contract Negotiation, Telecommunications, Manage Client..., Security, Product Marketing, Customer Experience, Technical Support, Product Development, Strategy, Sales, Business Development, Management, Salesforce.com, VoIP, Outsourcing, Sales Operations, Networking, Customer Service, Product Management, Call Centers, Wireless, Cross-functional Team..., Customer Retention, Customer Satisfaction, Data Center, Solution Selling, Team Management, Workforce Management, Process Improvement, Account Management, Enterprise Software, Service Delivery, Program Management
Education
San Jose State University 1994 — 1995
El Camino College 1990 — 1993
Criminal Justice/Law Enforcement Administration
New Horizons
Six Sigma Green Belt, Process Analysis, Project Management
GameStop July 2013 - June 2014
Alorica November 2010 - April 2012
GameStop August 2009 - October 2010
Blockbuster July 2006 - September 2009
GameStop September 2007 - August 2009
Skills
Loss Prevention, Store Management, Inventory Management, Inventory Control, Cashiering, Retail, Merchandising, Visual Merchandising, Customer Service, Store Operations, Retail Sales, Customer Satisfaction, C#, C++, Unix, Linux, Windows, MS Project, Microsoft Office
Education
DeVry University
Bachelor of Science (B.S.), Technical Management
Alorica March 2014 - Present
Le-Vel.com October 2013 - Present
DreamLife Business Group, LLC February 2012 - Present
LegalShield January 2011 - October 2013
TheeDesign Studio May 2013 - August 2013
LocalEdge July 2012 - April 2013
Suddenlink Communications January 2011 - July 2012
BB&T May 2010 - January 2012
West Corporation 2006 - 2010
Skills
Small Business, Customer Service, New Business Development, Team Building, Lead Generation, Coaching, Account Management, Team Leadership, Social Networking, Online Advertising, Microsoft Office, Strategic Planning, SEO, SEM, Website Development, Marketing, Social Media Marketing, Marketing Strategy, Entrepreneurship, Sales, B2B, Customer Retention, CRM, Digital Marketing, Retail, Facebook, Social Media, Training, Blogging, Advertising, Leadership, Management, Google Adwords, Public Relations, Sales Management, Negotiation, Online Marketing, Web Marketing, Digital Media, Direct Sales, Email Marketing, Business Development, Start-ups, E-commerce, Cold Calling, Marketing Communications, Direct Marketing, Sales Process
Education
Edgecombe Community College
Mechanical Drafting and Mechanical Drafting CAD/CADD
>Edit LLC August 2014 - Present
SR Development March 2010 - Present
Geekwise Academy February 2015 - April 2015
Geekwise Academy March 2014 - August 2014
Guardian Safety and Supply March 2013 - May 2013
Aerus Electrolux April 2012 - March 2013
The Nickel Classifieds September 2012 - November 2012
Alorica December 2010 - September 2011
Census Bureau January 2010 - June 2010
PM Services, Inc February 2008 - March 2010
Skills
Graphic Design, Logo Design, Illustration, Illustrator, Art Direction, Typography, Concept Development, Corporate Identity, InDesign, Photoshop, SEO, Social Media, Facebook, Dreamweaver, Advertising, Microsoft Office, Customer Service, CSS, Web Development, HTML5, HTML, Web Design
Education
DeVry University 2013 — 2014
Bachelor's Degree, Computer Information Systems: Web Development & Applications, 3.0
Institute of Technology 2010 — 2010
Diploma, Human Resources Administration, 3.0
Institute of Technology 2009 — 2010
Diploma, Web & Graphic Design
Alorica March 2007 - January 2010
Follett Higher Education Group August 2003 - August 2006
Skills
Organizational..., SPSS, Organizational..., Data Analysis, Research, Statistics, Leadership Development, Microsoft Office, PowerPoint, Microsoft Excel, Leadership, Management Consulting, Data Entry, SQL, Crystal Reports, Training, Situational Leadership, Hogan Assessments, Survey Design, Job Analysis
Education
Middle Tennessee State University 2014 — 2016
Master's Degree, Industrial and Organizational Psychology
Florida Gulf Coast University 2012 — 2014
Bachelor's Degree, Industrial and Organizational Psychology, 3.9
Alorica October 2013 - July 2014
JSAS Enterprises LLC January 2012 - February 2014
Skills
Customer Service, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Data Entry, Access, Outlook, Windows, People Skills, Sales, Retail Sales, Spreadsheets, Computer-savvy, Telephone Skills, Mac, Retail, Motivated self-starter, OS X
Education
ECPI University 2013 — 2016
Bachelor of Science (BS), Mechatronics, Robotics, and Automation Engineering
Hiram High School 2009 — 2013
High School/Secondary Diplomas and Certificates
Enablon June 2015 - Present
ProcessMAP Corporation October 2013 - June 2015
Saveology.com ™ April 2010 - September 2013
NorthPoint Technology Group May 2008 - April 2010
InfoSource October 2006 - May 2008
InfoSource February 2006 - October 2006
Alorica October 2001 - February 2006
Leadership, Education and Athletics in Partnership September 1995 - June 1997
Skills
New Business Development, Direct Sales, Sales Management, Sales Operations, Sales Presentations, Needs Analysis, Employee Training, Sales Management..., Contract Negotiation, Conflict Resolution, Corporate Communications, Strategic Communications, Organizational..., Account Management, Key Account Management, Technical Writing, Technical Documentation, Leadership, SaaS, ERP Software, ERP Oracle, SAP ERP, SSO, Business Development, Sales, Training, Oracle ERP, CRM, Marketing, Management, Strategy, Team Building
Education
University of Central Florida 2003 — 2005
Master's degree, Mass Communication/Media Studies, 3.682 GPA
University of Central Florida 1998 — 2002
Bachelor's degree, Radio and Television, 3.233 GPA
Queen Margaret University 1997 — 1998
Radio and Television, 3.352 GPA
Eastern Connecticut State University 1996 — 1997
Radio and Television, 3.667 GPA
Yale University 1996 — 1996
American Literature (United States), 3.000 GPA
The Standard Hotel February 2013 - Present
Preferred CMS February 2012 - January 2013
Alorica August 2011 - February 2012
Educational Tutorial Services September 2007 - May 2011
Nexxt Level Marketing August 2009 - May 2010
Seven For All Mankind September 2008 - May 2009
Education
Florida Atlantic University 2010 — 2014
Bachelor of Science (BS), Urban Planning, Attending
Florida International University 2006 — 2011
Bachelor of Science (BS), Liberal Arts and Sciences/Liberal Studies, Graduated
Alorica January 2012 - December 2012
Nutrilistos International Corp September 2002 - September 2011
Agricol Colombia CI Ltda. March 1989 - July 2004
Asen International Corp. September 2000 - September 2002
Skills
Interviews, Strategic Planning, Management, Human Resources, Personnel Selection, Hiring Employees, Team Building, Accounting, Employee Benefits, Proficient in Microsoft..., Employee Training, Arbitration, Knowledge in behabior..., Accurately interpret..., Resourceful with ideas...
Education
Universidad Santo Tomas de Aquino 1982 — 1986
Psychology, Psychology, 1991
Colegio Mayor del Rosario, Bogota, Colombia 1996 1996 — 1996
Arbitration, Conflicts, conciliation, negotiation and mediation, Diploma in Arbitration
Florida Atlantic University 2013 — 2013
HR, Compensation & Benefits Certificate, Human Resources
Florida Atlantic University 2013 — 2013
Certificate in Human Resources Management, Human Resources Management, Certificate
Jiffy Lube DC August 2012 - June 2013
Alorica August 2011 - June 2012
Manatee Group January 2009 - June 2012
PC Management May 2008 - November 2008
United States Air Force July 2001 - July 2005
Skills
Customer Service, Customer Satisfaction, Automotive Repair, Troubleshooting, Inventory Management, Time Management, Computer Hardware, Supervisory Skills, Training, Outlook, Telephone Skills, Team Leadership, Teamwork, Windows, Hardware, XP, Technical Support, Networking, DHCP, Software Installation, Wireless, System Administration, Routing, Windows 7, Group Policy, Printers
Education
Harvard University Extension School 2013 — 2015
Bachelor of Arts (B.A.), Computer Science
Santa Fe College 2013 — 2014
Associate of Science (A.S.), Computer Science
Edison Community College 2008 — 2010
Associate of Arts (AA), General Studies
Eagle Gate College July 2011 - September 2013
Teleperformance March 2005 - December 2009
Alorica January 2000 - July 2004
Skills
Illustrator, InDesign, Dreamweaver, Photoshop, Graphics, Posters, Business Cards, Graphic Design, Adobe Creative Suite, Mac, Flash, Microsoft Office
Education
Eagle Gate College-Murray 2011 — 2013
Associate's degree, Graphic Art and Web Design
Cypress High School 1991 — 1995
high shcool diploma, G.E.D
Alorica November 2012 - Present
Elim Alzheimer's and Rehab September 2008 - April 2010
Elim Alzheimer's and Rehab September 2008 - April 2010
Skills
Web Design, Art, Videography, Multimedia, Graphic Design, Film Production, Film, Illustrator, Logo Design, Adobe Creative Suite, Video Editing, Advertising, Mac
Education
DeVry University 2008 — 2012
Associate's of Applied Science in Web Design and Graphics, Web Design and Graphics
DeVry University 2008 — 2010
Bachelor, Multimedia Development and Design
DeVry University 2008 — 2010
Associate of Science, Web Design and Graphics
Clovis East Highschool
Highschool Diploma, Video
Apple Inc. November 2010 - Present
Apple March 2010 - November 2010
Alorica August 2008 - November 2009
GC Services 2008 - 2008
ACS, a Xerox Company 2007 - 2008
EchoStar Corporation 2005 - 2007
Skills
Windows, Account Management, Mac OS X, Telecommunications, Teamwork, Team Management, Technical Documentation, Customer Service, Technical Support, iLife, OS X
Education
El Paso Community College
Computer Science
Leander High School
WeAreCommunities January 2010 - Present
Synergy Vision Solutions March 2009 - Present
Alorica January 2007 - February 2009
Quantum Corp August 2004 - July 2006
The Alisos Institute 2003 - 2004
HP 2001 - 2003
Hitachi Data Systems July 1999 - April 2001
FileNet June 1997 - July 1999
FileNet 1996 - 1997
General Automation 1983 - 1996
Skills
Business Process..., Strategic Planning, New Business Development, Leadership, Go-to-market Strategy, Strategic Partnerships, Vendor Management, Enterprise Software, Product Lifecycle..., Outsourcing, Business Process..., Cross-functional Team..., SaaS, Program Management, Strategic Alliances, IT Strategy, Professional Services, BPO, Resource Management, CRM, Business Development, Management, Customer Satisfaction, Team Management, Project Management, Cloud Computing, Pre-sales, Business Strategy, Integration, Start-ups, Training, Strategy, Process Improvement, Sales, Project Planning, Call Centers, Change Management, Consulting, Mergers & Acquisitions, Risk Management, Business Planning, Product Development, Executive Management, Management Consulting, Organizational..., Employee Training, Business Intelligence, Data Center, Product Management, Budgets
Education
De Vry Institute 1974 — 1976
AA, Electronics
DeVry University 1974 — 1976
AS in Electronics, Industrial Electronics Technology/Technician
Alorica August 2014 - Present
Mc Donalds Restaurants 4850 May 2012 - August 2014
Skills
Time Management, Microsoft Office, Computer Repair, Computer Hardware, Computer Network..., Guest Service Management, Sales Management, Operations Management
Education
Edison Community College 2013 — 2015
East lee county high school 2011 — 2013
Diploma
Apogee Retail July 2013 - Present
Alorica 2012 - 2012
Sirius XM Radio Inc. 2011 - 2012
Skills
Billing Systems, Technical Support, Quality Assurance, Lifeguarding, Adult CPR, Childcare, Child Development, Children's Books, Experience Working with..., Housekeeping, Volunteering, Non-profit Volunteer, Bartending, Accounting, Waitressing, Customer Experience, Customer Support, Customer Satisfaction, Computer Knowledge
Education
Western Iowa Tech Community College 2010 — 2011
Everest University-North Orlando
Lazer Spot July 2014 - Present
Randstad March 2014 - June 2014
COMFORCE January 2014 - March 2014
Alorica September 2013 - January 2014
Marriott International 2010 - 2013
Skills
Recruiting, Human Resources, Customer Service, Hiring, Leadership, Sourcing, Temporary Placement, Permanent Placement, Networking, Employee Training, Interviews, Temporary Staffing, Applicant Tracking..., Onboarding, Talent Acquisition
Education
Emory University 2013 — 2014
HR
Georgia Southern University 2006 — 2010
Bachelor of Science (B.S.), Hospitality Management and Business Administration
Lakeside High School
Alorica May 2013 - Present
Alorica October 2012 - December 2012
Macy's March 2011 - September 2012
Skills
Call Centers, Customer Experience, Customer Satisfaction, Contact Centers, Customer Service, Call Center Development, Windows 7, Windows XP
Education
Florida Atlantic University
Miami Dade College
Alorica August 2007 - Present
Comprehensive Logistics/Falcon Transport August 2005 - February 2007
Skills
Employee Relations, Applicant Tracking..., Call Centers, Recruiting, Interviews, Employment Law, Hiring, Data Entry, Onboarding, Talent Acquisition, Talent Management, Human Resources, HR Policies, Technical Recruiting, College Recruiting, Performance Management, Succession Planning, Benefits Administration, Employee Engagement, PeopleSoft
Education
ETI Technical College 2003 — 2005
Associate's degree, Business/Office Automation/Technology/Data Entry
TEKsystems December 2013 - Present
TEKsystems August 2013 - Present
TEKsystems November 2012 - Present
Alorica August 2010 - November 2012
Skills
Management, Recruiting, Temporary Placement, Information Technology, Technical Recruiting, Human Resources, Staffing Services, Internet Recruiting, Consulting, Staff Augmentation, Benefits Negotiation, Team Leadership, Customer Service, Sales, Talent Mining, Training, Vendor Management, Technical Support, Talent Management, CRM, IT Recruitment, Networking, IT Service Management
Education
Florida Atlantic University
Bachelor of Business Administration (B.B.A.)
Alorica 2009 - 2011
Skills
Windows, Customer Service
Education
Everest University-South Orlando 2013 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Datacron Consultation Group October 2014 - Present
Alorica October 2014 - Present
Nike July 2014 - October 2014
Ralph Lauren September 2013 - October 2014
Tritium Card Services 2012 - 2013
Skills
Call Centers, Project Management, Management, Account Management, Sales, Customer Service, Vendor Management, Technical Support, Process Improvement, Outsourcing, Team Management, CRM, Coaching, Telecommunications, Time Management, Business Analysis, IT Service Management, Data Center, Forensic Analysis, Forensic Psychology, Information Technology, Business Information, Client Services, Recruiting, Sourcing, Social Media Marketing
Education
Florida Gulf Coast University 2012 — 2014
Bachelor's Degree, Forensic Science and Technology
Florida SouthWestern State College 2009 — 2012
Associate's Degree
Sacred Heart of Jesus Private School 2009 — 2012
High School
Florida Department of Revenue August 2014 - Present
Chaires Community Life Enrichment Center Inc July 2013 - December 2013
PRSSA Florida A&M University May 2013 - December 2013
PRodigy PR Firm January 2013 - May 2013
Girl Scouts of the USA January 2013 - February 2013
Florida A&M University January 2013 - January 2013
Alorica December 1999 - August 2011
Christian Life Ministries August 2005 - August 2010
Skills
Illustrator, Photoshop, InDesign, Dreamweaver, Customer Service, Sales, Accounting, Microsoft Office, Event Planning, Social Media, Communication Skills, Fashion Design, Business, Public Speaking, Editing, Creative Writing, News Writing, Organization, Interior Design, Fashion Illustration, Blogging, Photography, Press Releases, Media Relations, Event Management, Journalism
Education
Florida A&M University 2012 — 2014
Bachelor of Science (B.S.), Public Relations/Image Management, GPA: 3.71
Tallahassee Community College 2011 — 2012
Associate of Arts (A.A.), Business Administration and Management, General
Arthrex February 2013 - Present
Allyn International September 2012 - February 2013
Crowd Clothing LLC September 2011 - January 2013
Alorica July 2012 - September 2012
Enterprise Rent-A-Car January 2012 - May 2012
Florida Gulf Coast University February 2011 - August 2011
Skills
Inventory & Pricing..., Production Development, Marketing, Management, Logistics, Classification, Program Management, Data Analysis
Education
Florida Gulf Coast University 2007 — 2012
Bachelor's degree, Business Management
Vulcan Materials Company September 2014 - Present
Citi October 2012 - September 2013
Alorica June 2009 - October 2012
Ryla Alorica INC. July 2009 - May 2012
Fuji Film/Walmart Optical September 2006 - January 2009
Chicago Mercantile Exchange February 2003 - June 2005
Skills
Leadership, Management, Customer Service, Interviews, Coaching, Team Management, Data Entry, Microsoft Excel, Payroll, Business Intelligence, Process Scheduler, Policy, Call Centers, Customer Retention, Team Building, Team Leadership, Training, Employee Training, Customer Satisfaction, Process Improvement
Education
Career Academy 2004 — 2005
Nursing
Elgin Community College 1998 — 1999
General Courses
Alorica June 2015 - Present
Alorica June 2013 - June 2015
Skills
Recruiting, Management, Human Resources, Teamwork, Sales, Customer Service, Employee Relations, New Hire Orientations, Interviews, Employee Training
Education
Park University 2013 — 2014
Bachelor of Science (BS), Human Resource Management
Eastern Washington University 2006 — 2010
Bachelor of Arts (BA), Communications
Alorica May 2014 - Present
RuffaloCODY August 2013 - December 2013
Convergys May 2013 - August 2013
NexxLinx June 2012 - August 2012
Little Ducks Daycare June 2009 - August 2012
Jacksonville Treatment Center June 2009 - August 2011
Skills
Cash-handling, Data Entry, Question Answering, Multi-line Phone, Typing, Customer Service, Customer Retention, Technical Support, Call Centers, Fundraising, Telecommunications, Telefundraising, People Skills, Microsoft Office, Sales
Education
East Carolina University 2011 — 2015
Psychology
Northside High School 2007 — 2011
H.S. Diploma
Marshall I Pickens Hospital/ Greenville Health System November 2013 - Present
M & M Tax Service November 2011 - Present
Alorica January 2013 - November 2013
West End Chiropractic of the UpstateHealthcare Reimbursement January 2012 - March 2012
Piedmont Living Center October 2008 - August 2010
Magnolia Manor February 2008 - October 2008
Marshall I. Pickens Hospital March 2002 - February 2008
Skills
Healthcare, Microsoft Office, Microsoft Excel, Hospitals, Customer Service, Microsoft Word, PowerPoint, Strategic Planning, Nursing, Research
Education
Virginia College 2010 — 2012
Associate of Science, Healthcare Reimbursement
Virgnia College (online) 2010 — 2012
Associate of Science (A.S.), Healthcare Reimbursement
ECPI College of Technology 2005 — 2006
Associate of Science (A.S.), Mdical Administration
ECPI College of Technology 2005 — 2006
Associate of Science, Computer Science
Walden University
Associate’s Degree, Human Services with Addiction
TEKsystems March 2015 - Present
Inceed September 2014 - March 2015
Oklahoma State Regents for Higher Education July 2009 - September 2014
Legal Research & Management Systems Inc July 2007 - June 2009
TEKsystems August 2006 - March 2007
Alorica October 2004 - August 2006
S4F Internet Filtering Company July 2002 - June 2004
West Telemarketing October 2001 - June 2002
Sykes Enterprises Inc May 2000 - August 2001
Pre-Paid Legal Services, Inc. August 1998 - May 2000
Skills
Technical Support, Windows 7, Operating Systems, Information Technology, Help Desk Support, WSUS, Troubleshooting, Outlook, PowerPoint, Customer Service, SCCM, Teaching, Servers, Microsoft Office 2010, HTML, PC maintenance, Symantec Endpoint..., Windows 9x, Testing, Teamwork, End User Support, Teaching Skills, Systems Management, Crisis Management, Legal Research, Website Support, Web Filtering, Technical Writing, Hardware Support, Hardware/Software..., Enterprise Software, Software Training, Auditing, Norton Ghost, FIPS, Active Directory..., HelpStar, Windows Remote Desktop, Hardware Diagnostics, IT Hardware Support, Windows XP Pro, Windows 2000, Windows Vista, Hard Drives, Computer Repair, Computer Maintenance, Computer Hardware, Content Filtering, Hands-on Training, Office 2010
Education
University of Oklahoma 2010 — 2011
Museum Studies
University of Phoenix-Tulsa Campus 2003 — 2006
Bachelor of Science (BS), Information Technology
East Central University 1995 — 1997
History
Vanoss High School 1993 — 1995
Diploma, General Ed, 3.1 GPA
Hewlett-Packard January 2013 - April 2013
Alorica May 1999 - December 2011
Alorica May 1999 - December 2011
Alorica/Decision One May 1999 - December 2011
Alorica/Decision One May 1999 - December 2011
Radio Shack January 1997 - January 1999
Radio Shack January 1997 - January 1999
Skills
Desktop Support, Software Installation, Troubleshooting, Windows 7, XP, Call Center, Windows, Telecommunications, Visio, Blackberry, VPN
Education
Earlham College 1989 — 1993
Bachelor of Science, Computer Science & Mathematics
Earlham College 1989 — 1993
Bachelor of Science, Computer Science & Mathematics
Kaplan University October 2008 - Present
Assurant Specialty Property August 2012 - September 2013
AAA APARTMENT STAFFING April 2011 - September 2013
Alorica September 2010 - April 2011
Skills
Customer Service, Event Planning, Social Networking, Social Media, Public Speaking, Marketing, Social Media Marketing, Team Building, Training, Public Relations, Event Management, Property Management, Real Estate, Call Center..., Coaching, CRM, Team Leadership, Deliverables, Problem Solving, Higher Education, Educational Leadership, Cross-training, Yardi Property..., Customer Satisfaction, Customer Retention, Leadership, Sales, Microsoft Office, Management
Education
Kaplan University 2013 — 2016
Bachelor of Science (BS), Industrial and Organizational Psychology
Florida Agricultural and Mechanical University
Inglett & Stubbs November 2013 - Present
AT&T April 2013 - September 2013
Austal July 2012 - November 2012
Alorica March 2012 - July 2012
NCS Cabling September 2011 - December 2011
AT&T March 2011 - August 2011
Lowe's Home Improvement July 2008 - March 2011
Education
Enterprise State Community College 2008 — 2010
Associate of Science (AS), Avionics Maintenance Technology/Technician
MarketSource July 2013 - Present
It Works! Global October 2013 - December 2013
Alorica February 2013 - May 2013
Manpower Staffing April 2013 - April 2013
ActionLink April 2013 - April 2013
Evolution Marketing Inc. December 2012 - January 2013
Roundtree Dodge Chrysler Jeep September 2012 - November 2012
West Asset Management September 2011 - September 2012
Liberty National Life Insurance Company March 2012 - June 2012
Forever 21 November 2010 - November 2011
Skills
Mass Communication, Customer Service, Refereeing, Sales, Computers, Electronics, Public Speaking, Internet, Sports, Sports Coaching, Nutrition, Training, Microsoft Word, Networking, Team Building, Marketing, Leadership, Social Networking, Microsoft Office, Coaching, Time Management, PowerPoint, Social Media
Education
DeVry University 2014 — 2017
Bachelor of Science (BS), Communication and Media Studies
Cedar Shoals High School 2008 — 2010
High School Diploma, General Studies, 3.2
Bethel High School 2007 — 2008
3.6
Unisys Corporation / Microsoft Global Helpdesk July 2009 - December 2009
Convergys September 2004 - April 2006
Self Employed July 2003 - September 2004
Ikano Communications August 2001 - December 2002
Alorica September 2000 - May 2001
Convergys February 2000 - September 2000
Education
DeVry University
Bachelor's, Technical Management program for Network and Communications Management
ITT Technical Institute
Associate of Science degree, Computer Networking Systems and Information
University of Phoenix
of study was for a Bachelor's of Science degree, Information Technologies and Telecommunications
Impress Depot June 2013 - Present
MarkMaster, Inc November 2010 - Present
Zimek Technologies, LLC March 2009 - August 2010
Alorica February 2007 - May 2009
Skills
Typing, Foreign Languages, Computer Proficiency, Fast Learner, Work in A Fast Paced..., Communication Skills, Data Entry, Phone Etiquette, Phone Skills, Telephone Skills, Outlook, Microsoft Office, Software Documentation, Teamwork, Critical Thinking, Administration, Access, Time Management, Customer Service
Education
Everest University-Brandon 2010 — 2012
Asociates, Business Administration
Universidad Catolica de Honduras 2000 — 2005
Bachelor, Industrial Engineering
Alorica June 2015 - Present
Uncle Ed's Oil Shoppe 2013 - 2014
Little Caesars Pizza 2011 - 2013
Skills
Management, Plating, Creativity Skills, Vegetarian Cooking, Online Gaming, Sketching, Painting, Restaurants, Food & Beverage, Restaurant Management, Food Safety
Education
Dorsey Business Schools-Roseville 2014 — 2015
Culinary Certificate, Culinary Arts/Chef Training
The University of Akron August 2015 - Present
Fox Bros Construction February 2014 - Present
Clear Channel Communications April 2013 - February 2014
Akron Zoo January 2013 - May 2013
Alorica June 2012 - December 2012
Skills
Customer Service, Data Entry, Retail, Microsoft Office, PowerPoint, Outlook, Microsoft Excel, Telephone Skills, Copywriting, Event Planning, Social Media
Education
The University of Akron 2014 — 2016
Master of Arts (M.A.), Communication, Organizational Communication, General
East Carolina University 2010 — 2013
Bachelor of Science (BS), Interpersonal and Organizational Communications
Highland High School 2005 — 2009
Scentsy - Consultant November 2010 - Present
Scentsy November 2010 - Present
Alorica October 2010 - Present
Lost Creek Township January 2010 - January 2012
Indiana State University January 2010 - May 2010
Indiana State University August 2009 - May 2010
Indiana State University August 2009 - December 2009
Indiana State University May 2009 - December 2009
Indiana State University January 2009 - December 2009
Indiana State University January 2009 - May 2009
Skills
Office Equipment..., Fax, IRB training, Talisma, SPSS, Microsoft Word, Access, Front Page, Multiple Phone lines, PowerPoint, Windows, Microsoft Excel, Computers
Education
Indiana State University 2008 — 2016
Master's degree, Clinical Mental Health Counseling
Indiana State University 2008 — 2010
Master's Certificate, Non for Profit Organizational Management Certificate
Indiana State University 2004 — 2008
Bachelor of Applied Science (B.A.Sc.), Criminology and Criminal Justice
Indiana State University 2004 — 2008
Bachelor of Applied Science (B.A.Sc.), Psychology
East Central College 2000 — 2004
Associate of Arts (A.A.), Sociology
Assurant Solutions October 2012 - Present
Alorica May 2010 - October 2012
New Birth Missionary Baptist Church September 2009 - January 2010
Emory University School of Medicine October 1988 - December 2003
Education
Keller Graduate School of Management of DeVry University 2002 — 2003
M.S., Information Systems Management
DeVry University 2000 — 2001
B.S., Information Technology
Benedict College
B.S., Biology
Fidelity Investments April 2012 - Present
Alorica December 2011 - April 2012
Buckley Data Group, LLC February 2011 - September 2011
Hewitt Associates August 2008 - October 2010
SITA June 2007 - July 2008
APEX SYSTEMS/Verizon Wireless August 2006 - June 2007
Fayetteville State University January 2006 - May 2006
Skills
SDLC, SQL, Oracle, Microsoft SQL Server, DB2, Troubleshooting, Testing, Unix, Security, Mainframe, Lotus Notes, Databases, Linux, Analysis, Software Documentation, VMware, SharePoint, Regression Testing, Manual Testing, Operating Systems, Optim 9.1, Test Data Management, Lua, Sybase, Infosphere Discovery, Data Masking, Database Administration, Windows
Education
Troy University 2011 — 2014
Masters, MBA Information Systems
Fayetteville State University 2002 — 2006
Bachelors of Science, Computer Science; Mathematics
Henderson County Public Library District September 2015 - Present
Meade Public Library April 2010 - September 2015
Southwest Kansas Library System Full System Board April 2010 - August 2015
Alorica September 2007 - April 2010
ESU SLIM Practicum at the Washburn University School of Law Library 2010 - 2010
Kansas Legislature 2003 - 2003
Washburn Student Government Association 2000 - 2003
Shallenburger for Governor 2001 - 2002
Skills
Public Relations, Policy, Public Speaking, Customer Service, Social Media, Event Planning, Training, Community Outreach, Microsoft Office, Fundraising, Editing, Teaching, Government, Grant Writing, Research, Data Entry, Social Networking, Access, Troubleshooting, Higher Education, Management, Leadership, Volunteer Management, Library Instruction, Library Research, Collection Development, Library, Information Literacy, Library Science, Public Libraries, Library Management, Staff Development, Program Development, Academic Libraries, Nonprofits, Libraries
Education
Emporia State University 2008 — 2010
Masters of Library Science, Library and Information Management
Emporia State University - School of Library and Information Management (SLIM) 2008 — 2010
MLS, Library and Information Management
Washburn University 2000 — 2004
BA, Political Science
Alorica, Inc. October 2013 - Present
Alorica February 2011 - October 2013
Alorica August 2010 - February 2011
GC Services March 2009 - September 2009
Dick Poe Dodge October 2007 - January 2009
Dick Poe Dodge October 2006 - October 2007
Skills
Customer Experience, Contact Centers, Call Centers, Workforce Management, Customer Retention, Outsourcing, Avaya, Customer Satisfaction, BPO, Call Center Development, Telemarketing, Telephone Skills, Management, Sales, Training, Avaya Technologies
Education
El Paso Community College 2006 — 2009
Business Administration and Management, General
Ysleta High School 2003 — 2006
High School Diploma, General Studies, 12
Wells Fargo July 2015 - Present
Network Capital Funding Corporation March 2015 - June 2015
AARP October 2014 - December 2014
Prince Law, LLC February 2014 - August 2014
Allstate June 2006 - August 2012
Alorica January 2012 - June 2012
Broward College January 2009 - June 2010
JS Car June 2008 - December 2008
Skills
Microsoft Office, Customer Service, Microsoft Excel, Social Media, Social Media Marketing, PowerPoint, Public Speaking, Leadership, Social Networking, Marketing, Photoshop, Event Planning, Financial Analysis, Event Management, Sales
Education
Florida Atlantic University 2010 — 2013
Bachelor of Business Administration (BBA), Finance, General
Florida Atlantic University 2010 — 2013
B.S, Finance
Broward College 2008 — 2010
A.A, Economics
Chico's FAS Inc. September 2013 - Present
Alorica December 2008 - October 2012
Skills
Troubleshooting, Technical Support, Process Improvement, Access, Analysis, Database Administration, Databases, Oracle Applications, Oracle SQL Developer
Education
Florida Gulf Coast University 2010 — 2013
Bachelor of Applied Science (BASc), Accounting
Alorica September 2012 - Present
Winn Dixie StoresP November 2010 - September 2012
Regional Elite September 2009 - November 2010
Express Jets April 2006 - July 2008
Spectrum Health November 1999 - May 2002
Skills
Team Performance, Customer Service, Typing, Hospitality, Professional and Mature, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Organization, Administrative..., Office Management
Education
Everest University-Brandon 2009 — 2012
Associates, Business Administration
Ricoh Americas Corporation March 2014 - Present
Alorica August 2011 - February 2014
Life Changers Christian Center January 2003 - July 2011
Lear Corporation May 1999 - July 2011
Coca-Cola Bottling Co. Consolidated January 1995 - May 1999
Skills
Team Building, Sales, Marketing, Call Centers, Direct Sales, Six Sigma, B2B, Continuous Improvement, Team Leadership, Cold Calling, Coaching, Leadership Development, Business Strategy, CRM, Time Management, Sales Management, Telecommunications, Customer Service, Leadership, Management, Logistics, Human Resources, Training, Program Management, Outsourcing, Project Planning, Sales Operations, Start-ups
Education
Eastern Michigan University
Architectural Engineering
Washtenaw Community College
Architecture
Majestic Virgin Hair January 2013 - Present
Word of Life Ministries May 2011 - November 2012
2Meticulous August 2010 - August 2012
Alorica November 2008 - August 2010
e-BizSoft January 2008 - August 2008
Skills
Customer Service, Social Media Marketing, Microsoft Office, Graphic Design, Strategic Planning, Entrepreneurship, Research, Web Design, Entertainment, Television, Wordpress, OS X, CMS
Education
Edison Community College 2009 — 2010
Business Management
Florida International University 2005 — 2005
Alorica June 2014 - Present
HGS April 2012 - May 2014
Whataburger Restaurants February 2008 - 2012
ACS January 2006 - January 2008
Whataburger February 2008 - 2008
Raytheon Technical Services Company September 2005 - September 2006
Raytheon Technical Services April 2004 - April 2005
Lear Corporation September 2002 - April 2004
El Paso Electric Company December 2000 - November 2001
Siemens Energy & Automation August 1997 - April 2000
Skills
Microsoft applications, Fluent in English and..., People Skills, People-oriented, People Development, Computer Proficiency, Employee Relations, Spanish, Recruiting, Interviews, Job Fairs, Strategic Planning, Talent Acquisition, Performance Management, Personnel Management, Leadership Development, Employee Training, Training, Temporary Placement, Organizational..., Management, New Hire Orientations, Leadership, Talent Management, Onboarding, Employee Engagement, Budgets, Human Resources, Succession Planning, Employee Benefits, Microsoft Applications, HR Policies, Deferred Compensation, Program Management, Career Counseling, HRIS, College Recruiting, Applicant Tracking..., Workforce Planning, Benefits Administration, Labor Relations, Hiring, Taleo, Exit Interviews, Employer Branding, Internet Recruiting, Staff Retention, Technical Recruiting, Job Descriptions, Benefits Negotiation
Education
Park University 2001 — 2005
BS, Human Resources Management
El Paso Community College
PR Zebra September 2015 - Present
Alorica September 2014 - September 2015
Alorica March 2013 - September 2014
Alorica December 2012 - March 2013
Alorica October 2012 - December 2012
PFMI Professional Facilities Management Inc. January 2011 - October 2012
Skills
Computer Repair, Microsoft Office, Google Apps, Technical Support, Help Desk Support, Windows 7, Computer Hardware, Networking, Telephony, Software Installation, Network Administration, Servers, DHCP, VPN, XP, Active Directory, Troubleshooting, Windows Server, System Administration, WAN, Network Security, Cisco Technologies, Operating Systems, Firewalls, Windows, Network Architecture, Office 2010, OS X, Information Technology, Database Administration, Home Networking, Microsoft SQL Server, Virus Removal, Dell Computers, IT Management, Telephone Skills, Printers, Windows XP, Customer Service, Training
Education
Florida Gulf Coast University 2013 — 2016
Bachelor of Science (B.S.), Business Management Human Resources
Southwest Florida College 2010 — 2012
Associate of Science (A.S.), Computer Programming and Database Management
Southwest Florida College 2010 — 2012
Associate of Science (A.S.), Network Engineering and Administration
Praise Temple FGBC January 2012 - Present
Seek First Enterprises, LLC January 2012 - Present
Alorica October 2011 - April 2012
TeleTech August 2002 - January 2009
Skills
Operations Management, Sales Management, Training, Religious Organizations, Nonprofits, Web Design, Graphic Design, Preaching, Expository Preaching, Social Media, Fundraising, Community Outreach, PowerPoint, Leadership Development, Public Speaking, Strategic Planning, Customer Service, Team Leadership, Public Relations, Coaching
Education
DeVry University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Phoenix 2009 — 2011
Associate of Science (A.S.), Business Administration, Management and Operations
Alorica May 2015 - Present
Bell Media April 2014 - Present
Rant Media September 2013 - March 2014
Neurovizion March 2012 - August 2013
Cumulus Broadcasting March 2012 - June 2012
EWGA Huntsville 2010 - 2012
ProNet Partners 2010 - 2010
NH/Dept. of Health & Human Services January 1994 - May 1996
Various Radio Stations May 1984 - January 1996
Douglas & Douglas, U.S. Congressman Charles Douglas January 1993 - January 1995
Skills
Message Development, Media Relations, Marketing, Press Releases, Newsletters, Market Research, Radio, Marketing Communications, Corporate Communications, Political Campaigns, Public Relations, Crisis Communications, New Business Development, Copywriting, Advertising, Brand Development, Broadcast, Corporate Branding, Creative Direction, Digital Marketing, Digital Media, Direct Marketing, Email Marketing, Entertainment, Event Management, Event Planning, Facebook, Fundraising, Integrated Marketing, Interviews, Leadership, Management, Marketing Strategy, Media Buying, Online Advertising, Online Marketing, Proposal Writing, Public Speaking, Sales, Social Media, Social Media Marketing, Social Networking, Strategic Communications, Strategic Planning, Television, Web Design, Blogging
Education
Edinboro University of Pennsylvania 1980 — 1984
BA, Communications/Journalism
Synchrony Financial August 2014 - Present
Alorica July 2014 - Present
Windstream Communications December 2013 - February 2014
CenturyLink Business March 2013 - November 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Team Building, Sales, Microsoft Word, Strategic Planning, Sales Management, PowerPoint, Public Speaking, New Business Development, Social Media
Education
Everest University-North Orlando 2014 — 2017
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Everest University-North Orlando 2013 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.0
Everest University-North Orlando
Master of Business Administration (M.B.A.), Business Administration and Management, General
GolfNow October 2015 - Present
Interop Technologies April 2012 - September 2015
Rasmussen College August 2010 - April 2012
Alorica March 2010 - July 2010
Edison Community College August 2008 - December 2009
Skills
Perl, Programming, Visual Studio, Microsoft Office, OS X, Testing, JavaScript, Software Development, Quality Assurance, Windows, Bash, Windows 7, Eclipse, Technical Support, HTML, Java, Windows XP, Databases, Computer Hardware, Time Management, Teamwork, Windows Vista, Operating Systems, XP, Teaching, Higher Education, Research, Public Speaking, PowerPoint, TCP/IP, MySQL, Telecommunications, Test Automation, QA Engineering
Education
Rasmussen College-Florida 2010 — 2012
Bachelor of Science (B.S.), Game and Simulation Production
Edison Community College 2007 — 2009
AS Computer Programming and Analysis, AS Internet Service Technology, AS Network Administrator, Computer Science
Molina Healthcare March 2015 - Present
CarePlus Health Plan January 2013 - March 2015
Alorica March 2010 - November 2011
Bayview Center for Mental Health, Inc. October 2009 - March 2010
Jackson Health System May 2009 - June 2009
Skills
HIPAA, Training, EMR, Microsoft Excel, PowerPoint, Cerner, Word Processors, MediConnect, HEDIS, Time Management, Pivot Tables, Prioritize Workload, Managed Care, HMO, Healthcare Information..., QNXT, HIM
Education
Florida Agricultural and Mechanical University 2004 — 2009
Bachelor of Science (B.S.), Health Informatics and Information Management
Alorica December 2013 - May 2014
AmeriLife Group LLC May 2012 - August 2012
Olivo March 2012 - April 2012
Student Finance Group September 2011 - December 2011
The Florida Business Leadership Society September 2011 - December 2011
Skills
MS Excel Pivot Tables, Analysis, Market Research, Microsoft Excel, Microsoft Word, Access, SQL, Research, PowerPoint, Social Media
Education
Howard University School of Law 2014 — 2015
University of Florida 2011 — 2013
Bachelor of Science (B.S.), Business Administration, Economics
Florida Agricultural and Mechanical University 2009 — 2011
Business Administration and Management, General
Alorica April 2015 - Present
McDonald's Corporation September 2014 - March 2015
Hobby Lobby September 2013 - December 2014
Yogurtland April 2012 - December 2012
Six Flags May 2008 - September 2008
Education
Everest University-South Orlando 2012 — 2016
Alorica November 2014 - July 2015
Spokane Community College January 2007 - June 2008
Skills
Matlab, Electronics, C, Electrical Engineering, Pspice, AutoCAD, VHDL, Microsoft Office, Embedded Systems, MIPS, Programming, Multisim, Assembly Language, Verilog, Simulink, Microsoft Excel, Microsoft Word
Education
Eastern Washington University 2011 — 2013
Bachelor of Science (BS), Electrical and Electronics Engineering
Spokane Falls Community College 2008 — 2010
Associate of Arts (A.A.), Engineering
Sprint September 2014 - Present
Summit Broadband October 2013 - May 2014
Shoes4You December 2011 - August 2013
Alorica April 2013 - June 2013
Self-employed December 2011 - June 2013
Alorica February 2013 - April 2013
alorica October 2012 - February 2013
Skills
Hardware
Education
Florida Atlantic University 2010 — 2011
East Lee County High School 2006 — 2010
1800PocketPC.com August 2014 - Present
TruTower January 2012 - Present
Self-Employed Writer August 1996 - Present
Convergys August 2010 - September 2011
Alorica June 2006 - July 2008
Alltel Wireless April 2007 - January 2008
Skills
Blogging, Creative Writing, SEO, Editing, Social Networking, Publishing, Web Content, Copy Editing, Content Management, Poetry, Content Writing, Ghostwriting, Freelance Writing, Marketing, Customer Service, Content Development, Newsletters, Writing, Content Strategy, Online Advertising, Web Design, Mobile Devices, Management, Sales Management, WordPress, Mobile Applications, Proofreading, Mobile Communications, Business Development, Supervisory Experience, Supervisory Skills, JavaScript, Coaching, HTML, Telemarketing, Mobile Technology, iPad, HTML + CSS, Roaming, Mobile VoIP
Education
Dixie State College 2003 — 2006
Creative Writing
Enterprise High School 1999 — 2003
High School Diploma, General Studies
Alorica October 2013 - Present
Alorica November 2007 - October 2013
South East Frozen Foods July 2008 - September 2008
Haagen-Dazs Aventura August 2004 - June 2008
Skills
Customer Service, Sales, Team Building, Team Management, Microsoft Excel, Technical Support, Auditing, Banking, Call Centers, Internal Audit, Selling, Troubleshooting, Customer Satisfaction, Computer Hardware, Windows 7
Education
Keller Graduate School of Management of DeVry University 2010 — 2013
MMD, Web Based Gaming
DeVry University
a Bachelor of Arts; High School Diploma, Multimedia Design
Lowe's Companies, Inc. October 2013 - Present
Saint Agnes Medical Center 2012 - 2012
Alorica November 2010 - September 2011
Bank of America November 2006 - February 2010
Worldwide 1st Mortgage/Johnson's Investment Properties May 2005 - December 2006
Babies R Us October 2002 - May 2005
Skills
Call Centers, Data Entry, HIPAA, Customer Service, Healthcare, Medical Terminology, Process Improvement, Customer Satisfaction, Telephone Skills, Microsoft Office, Medical Billing, Training, Management, Leadership, Team Leadership, Coaching, Team Building, Performance Management, Team Management, Microsoft Excel, Customer Experience, Operations Management, Software Documentation, Outlook, Sales, Time Management, Inventory Management, Employee Training, Merchandising, Microsoft Word, Customer Retention, Teamwork, Inventory Control, PowerPoint, Interviews, Strategic Planning, Account Management, Negotiation, Project Management, Payroll, Recruiting, Human Resources, Program Management, CRM, Hiring
Education
Keller Graduate School of Management of DeVry University 2015 — 2017
Master's degree, Human Resources Management and Services
DeVry University-California 2012 — 2015
Bachelor's degree, Technical Management
San Joaquin Valley College-Fresno 2005 — 2006
Associate of Science (A.S.), Business Administration and Management, General
Sony Electronics January 2013 - August 2015
Sony Electronics January 2013 - March 2014
Alorica September 2010 - August 2012
Skills
Call Centers, Quality Assurance, Customer Experience, Team Management, Vendor Management, Customer Satisfaction, Testing, Training, Management, BPO, Process Improvement, Cross-functional Team..., Six Sigma, Team Leadership, Product Management, Quality Management, Performance Management, CRM, Technical Support, Technical Training, Outsourcing, Employee Training, Team Building, Consumer Electronics, Product Marketing, Leadership, Product Launch, Competitive Analysis, Account Management
Education
Edison Community College 2013 — 2019
Cardiopulmonary Technology/Technologist
Edison State College 2013 — 2018
Bachelor of Applied Science (B.A.Sc.), Cardiopulmonary Technology/Technologist
Wor-Wic Community College August 2015 - Present
Express Employment Professionals/ Perdue Corporate Center December 2014 - April 2015
MyEcon 2010 - 2015
Alorica October 2007 - August 2008
Household Retail Services June 2001 - May 2003
Skills
Merchandising, Retail, Customer Service, Inventory Management, Visual Merchandising, Data Entry, Microsoft Word, Microsoft Office, Microsoft Excel, Cashiering, Sales, PowerPoint, Cosmetics, Outlook, Telephone Skills, Customer Satisfaction, Call Centers
Education
Everest University-Brandon 2012 — 2015
Associate's degree, Business Administration and Management, General
Mardela Middle and High School 1974 — 1980
High School Diploma, General Studies
Alorica Basketball CoachCair Paravel-Latin SchoolNovember 2012 - February 2013
LifeWay Christian Resources October 2010 - April 2012
Education
Emporia State University 2007 — 2008
Associate's degree, Business Administration and Management, General
Life Extension October 2011 - Present
Alorica January 2010 - October 2011
Skills
Customer Service, Project Management, Microsoft Office, PowerPoint, Strategic Planning, Project Planning, Flexibility, Quality Assurance, Leadership Development, Customer Satisfaction, Customer Retention, Customer Support, Social Media, Team Leadership, Creative Problem Solving
Education
Florida Atlantic University 2010 — 2013
Bachelor of Arts (BA), Criminology
Broward College 2007 — 2009
Associate of Arts (AA), Criminology
William H. Turner Technical Arts Academy 2003 — 2006
High School Diploma, Information Technology
Wells Fargo 2013 - Present
Alorica 2011 - 2013
Wachovia July 2007 - October 2007
Capital One July 2006 - July 2007
Education
ECPI University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Pottawattamie Wabaunsee Regional Library April 2014 - Present
Prometric Testing October 2013 - April 2014
Alorica June 2012 - July 2013
Vangent, Inc October 2009 - May 2011
Affinitas January 2008 - October 2009
Borders, Inc July 2006 - January 2009
Pier One Imports August 2005 - July 2006
Kohl's Department Stores August 2004 - May 2005
Waldenbooks September 2002 - January 2004
Skills
Library Science, Customer Service, Microsoft Office, Library, Research, Proofreading, Teaching, Collection Development, Books, Information Literacy, Cataloging, Writing, Editing, Social Networking, Grammar, English grammar, Public Speaking, Social Media, Copy Editing, Community Outreach, Higher Education, PowerPoint, History, Web Design, Online Research, Technical Services, Volunteer Management, Library Instruction, Reference Services, Information Management, Customer Satisfaction, Blogging, Microsoft Word, Windows, Teamwork, Metadata, Retail Displays, Independence, Highly detail oriented, Close Attention to..., Determination, Electronic Resources
Education
Emporia State University 2010 — 2013
Master of Library & Information Science (MLIS), Library and Information Science
Emporia State University - Metro Learning Center 2010 — 2013
Masters, Library Science
University of Kansas 2003 — 2007
Bachelor of Arts, English; Creative Writing
Coldwell Banker Residential Brokerage July 2015 - Present
Alorica October 2014 - January 2015
Harbor Freight Tools January 2013 - May 2014
Six Flags March 2012 - August 2012
American Income Life Insurance Company February 2010 - May 2010
Junction city High School August 2009 - December 2009
Riley TV June 2009 - September 2009
Skills
Hospitality Management, Hotel Management, Customer Service, Customer Satisfaction, Leadership, Management, Sales, Microsoft Excel, Access, PowerPoint, Hospitality, Pricing, Customer Experience, Inventory Management, Time Management, Profit
Education
DeVry University-Georgia 2010 — 2014
Bachelor of Business Administration (B.B.A.), Hospitality Administration/Management
Junction city High School 2006 — 2009
Diploma, Fine/Studio Arts, General
Fred Loya Insurance Agency February 2015 - Present
Planet Fitness September 2014 - Present
Xerox January 2014 - January 2015
EP Fitness April 2013 - January 2014
Pei Wei Asian Dinner February 2012 - January 2013
Outback Steakhouse June 2011 - December 2011
The University of Texas at El Paso August 2010 - January 2011
Alorica June 2010 - December 2010
Skills
Sales, Customer Service, Cashiering, Leadership, Tutoring, Sales Management, Storage, Front Office, Assistant Work, Computers, Microsoft Office, Photoshop, Google Apps, Weightlifting, Organization, Dependent, Inventory Control, Supply, Point of Purchase, Windows & Mac operating...
Education
The University of Texas at El Paso 2010 — 2013
Associate's degree, Criminal Justice and Corrections
El Paso Community College 2009 — 2013
Associate's degree, Criminal Justice and Corrections
Del Valle High School 2006 — 2009
Diploma, Basic Study, 12th
TD June 2015 - Present
Unemployed - seeking working May 2015 - Present
Asurion August 2014 - May 2015
Asurion May 2013 - July 2014
TeleTech October 2012 - April 2014
Alorica March 2009 - June 2010
MasTec Advanced Technologies May 2008 - January 2009
Skills
Customer Service..., Customer Service, Customer Satisfaction, Customer Service..., Customer Support, Marketing, Sales, Retail, Customer Relations, Consumer Electronics, Consumer Services, Service Coordination, Data Entry, Data Analysis, Customer Escalation..., Telecommunications, Technical Support
Education
Strayer University 2010 — 2013
In progress, Computer and Information Systems Security/Information Assurance
Fayetteville State University 2001 — 2005
Business Administration and Management, General
City of San José 2014 - 2015
Sequoia Retail Systems August 2013 - September 2014
Verinata Health, Inc. an Illumina Company November 2012 - August 2013
US Script June 2008 - November 2012
Alorica March 2006 - June 2008
Skills
Microsoft SQL Server, Troubleshooting, Disaster Recovery, Software Documentation, Visio, Windows, SQL, ITIL, IT Operations, Linux, SharePoint, IIS, VMware
Education
Keller Graduate School of Management of DeVry University 2008 — 2010
Master of Business Administration (MBA), Master of Business Administration with emphasis in Information Security
DeVry University-California 2005 — 2008
Bachelor of Science, Technical Management with concentration in Network and Communications Management
Shield Security December 2012 - Present
Suncoast security November 2012 - Present
Alorica March 2009 - May 2011
Lee County December 2004 - March 2009
Comcast August 2001 - November 2003
United States Marine Corps April 1996 - April 2001
Skills
Security, Call Centers, Troubleshooting, Windows 7, Team Leadership, Personnel Security, Security Training, Personal Security, Physical Security, Crowd Control, Firearms, Asset Protection, CCTV, Security Awareness, Access Control, Protection, Mobile Patrol, Alarm Systems, Manned Guarding, Guarding, Customer Satisfaction, Technical Support, Microsoft Office, XP, Windows, Telecommunications, Data Entry, Leadership, Teamwork, Cabling, Inventory Management, Training, First Aid, Emergency Management, Tactics, Force Protection, Weapons, Windows XP, Corporate Security, Event Security, Public Safety, Security Clearance
Education
Edison Community College 1994 — 2004
Not Completed, Computer Science
ESTERO HIGH 1991 — 1995
DIPLOMA, General Studies
Institute of Technology May 2012 - Present
Alorica November 2011 - April 2012
Westamerica Bank June 2010 - June 2011
Guaranty Bank February 2009 - May 2010
Skills
Admissions Counseling, Admissions, Interviews, Telephone Skills, Call Centers, Cold Calling, Coaching, Social Networking, Banking, Recruiting, Leadership, Student Financial Aid, Networking, Phone Screens, Higher Education..., Career Preparation, Blended Learning, Adult Education, Enrollment Services, Time Management, Public Speaking, Higher Education, Customer Service, Enrollment Management, Student Recruiting, Student Affairs, Campus, Career Counseling, Resume Writing, Conflict Resolution, Job Fairs, Sales, Leadership Development, College Recruiting, Accreditation, Training, Retaining Customers, Educational Leadership, Team Building, E-Learning, CampusVue, Career Development, Critical Thinking, Teaching
Education
DeVry University
Bachelor's degree in progress
Buchanan High School
High school diploma
Alorica April 2015 - Present
Alorica August 2014 - April 2015
Bankers Life and Casualty Company December 2013 - June 2014
Lewis and Lee Property Preservation April 2012 - November 2013
GE July 2005 - March 2010
Sony October 2004 - July 2005
Skills
Helix, Oracle, Analytics, EIS, CMS, Certified Medical Coder, Medical Terminology, Medical Office..., Certified Medical..., Fieldcomm System, PeopleSoft, Customer Service, Billing Systems, Schedules, Computer Hardware, Windows 8, Windows 7, Microsoft Outlook, Microsoft Word, Microsoft Excel, Mac OS Yosemite, Mac Os x Mavericks, Mac OS X Lion, MAC OS X Tiger, Windows Vista, Microsoft Powerpoint, Windows XP Professional, Office Equipment, Data Entry
Education
Florida Gulf Coast University 1998 — 2000
Bachelor of Science, Business Management and Human Resources
Edison Community College 1996 — 1998
Associate’s Degree, Pre-Law Studies
Alorica March 2015 - Present
West Corporation August 2013 - March 2015
Ace Parking September 2009 - November 2012
Skills
•Human Resources..., •Principles of..., •Project Management, •Compensation and..., •Training and..., •Strategic Staffing, •HRIS, •Labor Relations, •Employment Law, •Operation Strategy, •Business Policy, •Business Law, Customer Service, Microsoft Office, HRIS, Human Resources, Training, Recruiting, Personnel Management, Event Management, Operations Management, Customer Satisfaction, Applicant Tracking..., Employee Relations
Education
DeVry University 2009 — 2012
Bachelor's degree, Human Resources Management and Services, 3.16
Kapi'olani Community College 2005 — 2005
AutoCAD
Lane Community College 1999 — 2002
Associates of Arts, General Studies
Alorica June 2014 - Present
Carlisle & Gallagher Consulting Group June 2012 - June 2014
Stellar June 2010 - June 2012
The Results Companies August 2006 - June 2010
The Results Companies August 2001 - August 2006
West 1999 - 2001
ITI Marketing Services 1988 - 1997
Skills
Call Center, Customer Experience, BPO, Outsourcing, Customer Satisfaction, Operations Management, Performance Management, Telemarketing, Customer Retention, Client Service Oriented, Account Executives, Call Center Director, Call center start-up, Contact Center..., Contact Center..., Contact Centers, Vendor Management, Coaching, Team Building, Account Management, Customer Service, CRM, Call Centers, Cross-functional Team..., Forecasting, Inbound Marketing, Program Management, Training, Management, Call Center Development, Business Process..., Offshoring, Client Services
Education
Emporia State University 1988 — 1990
Labette Community College 1987 — 1988
In A Pikle April 2014 - January 2015
Teleperformance, USA June 2012 - April 2014
Pre-Paid Legal Services Inc. 2008 - December 2010
Centershift February 2007 - December 2010
Alorica May 2000 - February 2007
Skills
Social Networking, Troubleshooting, Unix, Testing, Visual Basic, Employee Relations, Customer Service, Marketing, Microsoft Office, Training, Technical Support, Networking, Access, Call Centers, Software Documentation, Programming, Public Speaking, Windows, Team Building, System Administration, Sales, Leadership, Customer Satisfaction, Team Leadership, Computer Hardware, Coaching, Entrepreneurship
Education
DeVry University Phoenix 1989 — 1989
Coursework EET, Electrical, Electronic and Communications Engineering Technology/Technician, NA
Control Data Institute 1985 — 1986
CCPO, Computer Programming and Operations
Oakton Community College 1984 — 1984
Coursework for Language Arts, English Language and Literature, General, 3.7
Loyola Academy, Wilmette, IL 1979 — 1983
High School, General
Fischer International July 2012 - Present
Alorica October 2011 - July 2013
Skills
Identity Management, SAML 2.0, Active Directory, Visual Basic, XML, SQL, HTML, IIS, Microsoft SQL Server, Project Planning, Shibboleth, Linux, Java, JavaScript, C#, Software Solution..., Lync Server 2010, Windows Server, SSO, Regular Expressions, ADFS 2.0, Apache, Ubuntu, Database Design, Databases, Software Development
Education
Florida Gulf Coast University 2007 — 2012
Bachelor of Science (BS), Computer Information Systems
HCA October 2015 - Present
Apria Healthcare June 2013 - August 2015
Apria Healthcare April 2013 - June 2013
Capital One November 2012 - March 2013
Bride's Right Hand 2010 - 2012
Alorica April 2011 - July 2011
Alorica August 2010 - September 2010
Brides by Demetrios February 2010 - August 2010
Jabil 2008 - 2009
Tech Data 2007 - 2008
Skills
Human Resources, Recruiting, Applicant Tracking..., Employee Relations, Talent Acquisition, Onboarding, Taleo, Job Fairs, Technical Recruiting, Sourcing, Screening, College Recruiting, Training, Temporary Placement, Internet Recruiting, Interviews, Employee Engagement, Talent Management, Time Management, Hiring, New Hire Orientations, Benefits Administration, Employee Benefits, HRIS, Screening Resumes, Temporary Staffing, Staffing Services, Executive Search, Resume Writing, PeopleSoft, Contract Recruitment, Workforce Planning, Employer Branding, Deferred Compensation
Education
Roosevelt University 1998 — 1999
MBA, Human Resources Management
Elmhurst College 1996 — 1998
BS, Business Administration
Triton-College 1989 — 1992
AS, Science
East Leyden High School 1985 — 1989
Diploma, General Education
West Corporation March 2004 - Present
Alorica March 2004 - Present
West Corporation January 2000 - February 2004
Waste Management, Inc. November 1992 - August 1998
Skills
Call Center, Vendor Management, Vendor Relations, Process Improvement, Executive Management, CRM, Management, BPO, Outsourcing, Leadership, Strategy, Customer Satisfaction, Team Building, Contact Centers, Customer Retention, Program Management, Customer Experience, Sales, Customer Service, Call Centers, Coaching, Cross-functional Team..., Workforce Management, Operations Management, Project Management, Training, Telecommunications, Performance Management, Business Process..., Team Leadership, IVR, Call Center Development, Inbound Marketing, Telemarketing, SaaS, Telephony, Salesforce.com, Team Management, Human Resources, Account Management, Recruiting, Quality Assurance, Sales Operations, Software Documentation, Employee Training, Change Management, Lead Generation, Employee Engagement, Service Delivery, Business Analysis
Education
Edinboro University of Pennsylvania 1987 — 1989
BS, Education
Edinboro University of Pennsylvania 1987 — 1989
Bachelor of Science (B.S.), Education
Alorica December 2013 - April 2015
Alorica July 2009 - December 2013
Alorica(Ryla Teleservices) September 2007 - July 2009
Manpower Management -IBM May 2005 - June 2007
Spherion Corporation - IBM September 2000 - May 2005
Wachovia Bank December 1996 - July 2000
Skills
Bookkeeping, Accounting, Accounts Payable, Accounts Receivable, General Ledger, Auditing, Audit, Quickbooks, Reconciliation, Staff Accountant, Microsoft Word, Payroll, Finance, Invoicing, QuickBooks, Leadership, Budgets, Customer Service
Education
DeVry Institute of Technology 1998 — 2001
Bachelor of Science (B.S.), Computer Information System
Southern University and Agricultural and Mechanical College at Baton Rouge 1983 — 1986
Bachelor of Science (B.S.), Business Administration, Marketing
Cox Enterprises 2015 - Present
First Data Corporation 2014 - 2015
SunTrust Bank 2013 - 2014
Alorica 2010 - 2013
ProvatoHR 2009 - 2009
Affiliated Computer Services, Inc. 2002 - 2008
AMEX 1999 - 2002
Accounting Principles 1996 - 1999
Skills
Job Descriptions, Applicant Tracking..., Talent Acquisition, Talent Management, Employee Relations, Onboarding, Executive Search, Training, Recruiting, Management, Taleo, College Recruiting, Internet Recruiting, Job Fairs, Contract Recruitment, Temporary Placement, Program Management, Human Resources, Interviews, Temporary Staffing, Screening, Software Documentation, Hiring, Technical Recruiting, SDLC, Sourcing, Cold Calling, Benefits Negotiation, Screening Resumes, Background Checks, Information Technology, Staff Augmentation, Staffing Services, Networking
Education
Florida Agricultural and Mechanical University 1986 — 1990
B.S., Computer Information Systems
Lockheed Martin January 2014 - Present
Vesta Corporation September 2012 - December 2013
Alorica May 2011 - September 2012
Convergent USA March 2009 - May 2011
AutoTrader.com March 2007 - December 2008
Intellispring Technologies August 2006 - March 2007
UHS-Pruitt Corporation March 2006 - June 2006
Insurance House December 2004 - February 2006
Verso Technologies December 2003 - December 2004
Delta Three, Inc. July 2000 - August 2001
Skills
Modular Messaging, XP, CMS, Windows Server 2003, Cisco IOS, Windows 95, Switches, Routers, Avaya, VoIP, Servers, LAN/WAN, Cisco, Windows, Computer Hardware, Hardware, Call Center, ITIL, Customer Service, Microsoft Office, Troubleshooting, Deployment, Testing, Excel, Unix, Telecommunications, IP PBX, Microsoft Excel, Windows Server, Cisco Technologies, Networking, Call Centers, Firewalls, TCP/IP, Citrix, Disaster Recovery, System Deployment, Data Center, IP, WAN, Technical Support, SIP, Network Administration, Integration, Telephony, Software Installation, IVR, VPN, Network Security, Network Design
Education
Livingstone College 1994 — 1997
B.S., Computer Infromation Systems
Queensborough Community College 1993 — 1994
A.A.S., Computer Information Systems
Farmingdale State College 1988 — 1991
Computer Information Systems
Alorica October 2009 - Present
Hollywood Media Corp March 2007 - October 2009
PRC December 1999 - March 2007
Commercial Services international February 1997 - December 1999
Lynn University January 1996 - February 1997
Skills
Active Directory, Disaster Recovery, System Administration, Citrix, IIS, VMware, Troubleshooting, VMware ESX, Data Center, Microsoft Operating..., Microsoft SQL Server, DHCP, TCP/IP, Windows 7, DNS, Servers, Microsoft Exchange, Windows Server, Virtualization, Group Policy, Powershell, Symantec Endpoint..., Websense, Enterprise Vault, XP, IT Operations, Firewalls, VPN, Networking, Technical Support, Network Security, System Deployment, Switches, Network Administration, Microsoft Technologies, LAN-WAN, Antivirus, WAN, Operating Systems, Computer Hardware
Education
Florida Atlantic University 1997 — 2000
Computer Science
Alorica April 2011 - Present
KVC Behavioral Healthcare July 2005 - December 2008
DCCCA 2000 - 2004
KVC Behavioral Healthcare 1998 - 2000
Education
Emporia State University 1997 — 1998
MBA, Business Administration
Emporia State University 1995 — 1996
BSB, Business
Allen County Community College 1993 — 1995
A A, Business
Osage City High School 1975 — 1980
Ultimate Software February 2015 - Present
Viacom August 2012 - Present
United Auto Insurance Group October 2011 - September 2012
Alorica May 2011 - March 2012
Sonnys Enterprises January 2010 - May 2011
Skills
SSIS, SSRS, Microsoft SQL Server, T-SQL, ETL, Analysis Services, Data Warehousing, Data Modeling, Database Design, Business Objects, Business Intelligence, SQL, SharePoint, Crystal Reports, Visio, ASP.NET, C#, ASP, Databases, Dimensional Modeling, Business Intelligence..., OLAP, VB.NET, .NET, Systems Analysis, Visual Studio, SDLC
Education
Florida Atlantic University 2002 — 2005
BA, M.I.S
PC Professor
Augusta Medical Center February 2007 - Present
Alorica 2004 - 2005
ClientLogic 2002 - 2004
General Motors - OnStar 2001 - 2002
LPL Financial 1998 - 2001
Banc of America Securities 1996 - 1997
ITT Financial Services 1994 - 1995
First American Real Estate Tax Service 1990 - 1994
Kay Jewelers, Inc. 1987 - 1990
Education
Blue Ridge Community College 2007 — 2011
Nursing
ECPI University 2005 — 2006
Diploma, Practical Nursing
Noerr Programs Store ClerkThe PantryMarch 2008 - June 2008
The North Law Firm January 2007 - January 2007
Alorica October 2006 - November 2006
Education
Edison Community College 2008 — 2010
Associates, Architecture
Flagler College 2006 — 2006
Fine Arts
Lehigh Senior High School 2001 — 2005
HS Diploma, Fine Arts, Gen. Ed.
TeleTech March 2013 - Present
Alorica September 2006 - June 2009
SRBI May 2004 - July 2006
Skills
Customer Service, Call Centers, BPO, Workforce Management, Microsoft Office, Troubleshooting, Technical Support, Customer Satisfaction, Microsoft Excel, Customer Experience, Computer Hardware, Process Improvement, Management, Windows, Training
Education
Edison Community College 2005 — 2006
Computer Tech
Apple August 2015 - Present
Bisk Education May 2014 - August 2015
Bisk Education May 2012 - May 2014
Ultimate Medical Academy - Tampa September 2011 - April 2012
Alorica May 2011 - September 2011
Tampa Honda Land November 2010 - May 2011
Primerica Financial Services October 2010 - November 2010
St. Pete Times Forum September 2007 - May 2009
Hilton Res May 2006 - September 2007
Skills
Customer Service, Customer Satisfaction, Call Centers, Team Building, Leadership, Insurance, Coaching, Training, Sales, Microsoft Office, Team Leadership, Outlook, Customer Retention, Leadership Development, Microsoft Excel, Public Speaking, Microsoft Word, Data Entry, PowerPoint, Time Management, Public Relations, Recruiting
Education
Full Sail University 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Music Production
Florida Institute of Technology 2013 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Liberty University 2010 — 2012
AA, Business Administration and Management, General
Citi May 2013 - Present
Shanthalorph Management and Investment Group May 2005 - Present
Alorica March 2009 - February 2013
Skills
Technical Support, Windows 7, XP, Active Directory, Computer Hardware, Troubleshooting, Windows Server, Laptops, Help Desk Support, Software Installation, Servers, Computer Repair, Network Administration, Operating Systems, Printers
Education
Edison Community College 2010 — 2014
Alorica August 2014 - Present
SmartSource, Inc. July 2011 - Present
Radio Tete Ensemble June 2008 - Present
Skills
Troubleshooting, Project Planning, Technical Support, Operating Systems, E-commerce, Information Technology, Technical Writing, Software Appraisal, Computer Repair, Hardware refresh, Operating system..., Computer Hardware..., Computer networking, Hardware Surveying, Technical Documenting, Computer Maintenance, Technical field work
Education
Florida Institute of Technology 2006 — 2010
Bachelor of Science
Destination Rewards June 2013 - Present
Alorica August 2009 - November 2011
Wyndham Vacation Ownership May 2006 - January 2009
Vanguard Car Rental 2000 - 2004
Skills
Customer Satisfaction, Call Center, Customer Service, Coaching, Management, Team Building, Training, Team Leadership, Operations Management, Process Improvement, Performance Management, Microsoft Office, Recruiting, Leadership, Change Management, Microsoft Excel, Outsourcing, Customer Retention, Account Management, Software Documentation, Employee Relations, Human Resources, Budgets, Employee Training, Customer Experience, Vendor Management, Troubleshooting, Quality Assurance, Time Management, Leadership Development, Team Management, Forecasting, Program Management, Teamwork, Inventory Management, Call Center Development, Workforce Management, CRM, Business Process..., BPO, Analysis, Project Planning, Contact Centers, Call Centers
Education
Florida Atlantic University
Bachelor of Science, Biological Sciences
Penske Logistics October 2014 - Present
The Disney Store September 2014 - October 2014
United December 2012 - August 2014
Alorica May 2012 - November 2012
Santa Clara Swim Club August 2006 - April 2012
Escuela Popular July 2008 - June 2010
Skills
Microsoft Word, Microsoft Office, Customer Service, Microsoft Excel, Forklift Operation, Management, Child Development, Teaching, Cashiering, Supervision, Human Resources, Mail Distribution, Clerks, Assistant Teaching, Production Management, Community Development
Education
El Paso Community College 2014 — 2015
Associate of Arts (AA), Elementary Education and Teaching, K-5
The National Hispanic University 2008 — 2009
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies, K-5
Evergreen Valley College 2004 — 2008
Associate of Arts (A.A.), General Studies
Specialist in Primary Healthcare September 2013 - Present
Alorica June 2012 - September 2013
His Glory Design and Photography March 2011 - June 2013
Personal Assistant Services October 2011 - June 2012
SW Ortho. and Rehab. February 2010 - February 2011
Bounce to the Stars January 2007 - August 2010
Skills
Customer Service, Facebook, Leadership, Management, Microsoft Excel, Microsoft Office, Public Speaking, Sales, Social Media, Social Networking, Team Building
Education
Edison Community College
SWFL College
Alorica January 2012 - Present
PRC, LLC June 2005 - January 2012
Skills
Call Centers, BPO, Workforce Management, Customer Experience
Education
Duquesne University
Master of Science (M.S.), Organizational Leadership
Landoll Corporation January 2014 - Present
Alorica February 2010 - June 2010
Pizza Hut October 2009 - February 2010
Excell Data June 2008 - October 2008
Volt May 2006 - September 2007
Education
Digipen Institute of Technology 2003 — 2009
Alorica August 2014 - Present
Aspect Software May 2008 - Present
MSD Ignition June 2005 - May 2008
Lauterbach Technology Group January 2002 - May 2005
Telynx May 2000 - December 2001
Kelly IT Resources September 1996 - May 2000
Lockheed Martin November 1994 - July 1996
Skills
Windows Server, System Administration, Microsoft Exchange, VMware Server, Cisco Call Manager, Microsoft Office, Microsoft Word, Customer Service, English, Windows, Outlook, Strategic Planning, Cisco Routers, Cisco Security, Cisco Wireless, Watchguard, Linux Server, Oracle Applications, Microsoft Excel, PowerPoint, Research, Teaching, Public Speaking, GFI, Aspect ACD, Microsoft Certified..., Active Directory, Dell PowerEdge Servers, HP Openview, T1s, EMC Storage, Computer Security, VPN, Servers, VMware, Cisco Technologies, Network Administration, Routers
Education
Western Technical College 1992 — 1993
Associate's degree, Microcomputer Technology
El Paso Community College
The University of Texas at El Paso
Electrical and Electronics Engineering/Computer Science
The University of Texas at El Paso
Project Management
Henry Schein April 2012 - Present
Alorica December 2010 - April 2012
Skills
Call Centers, Troubleshooting, Technical Support, Customer Service, Time Management, Customer Experience, Workforce Management, Customer Satisfaction, Contact Centers, Customer Retention, Avaya, Data Entry, Telephone Skills, Telemarketing, Training, Customer Support, Customer Service..., Team Leadership, Help Desk Support, Outlook, Service Delivery, Windows 7, Microsoft Office, Management, Process Improvement, Computer Hardware, Sales, Coaching, Windows XP, Software Documentation, Telecommunications, Microsoft Excel, Team Building, Phone Etiquette, Software Installation, Microsoft Word, Account Management, Employee Training, Leadership, Recruiting
Education
Strayer University (DC) 2006 — 2010
Bachelor's degree, Small Business Administration/Management, 3.0
ECPI University 2001 — 2003
Associate's degree, Information Technology
Alorica November 2014 - Present
The Help Company January 2012 - August 2014
Inditex August 2009 - December 2012
CHANEL April 2009 - July 2009
Anthropologie January 2009 - April 2009
Nordstrom January 2007 - January 2009
Skills
Illustrator, Visual Merchandising, Trend Forecasting, Marketing Communications, Social Media, Facebook, Social Media Marketing, Advertising, PowerPoint, Fashion, Social Networking, Photoshop, Fashion Writing, Microsoft Excel, Microsoft Office, Blogging, Product Marketing, Commercial Product..., Set Dressing, Set Design, Space planning, Window Displays, Trend Analysis, Sales, Customer Service, Travel Management, Appointment Scheduling, Meeting Planning, Administrative..., Clerical Skills, Time Management, Organizational..., Team Leadership, Childcare, Assisting Others, Office Organizing
Education
San Francisco State University 2012 — 2014
Bachelor's degree, Communication Studies/Marketing
Saddleback College 2010 — 2012
Associate's degree, General Studies
Fashion Institute of Design & Merchandising 2007 — 2009
Associate of Arts (A.A.), Design and Visual Communications, General
Hertz February 2015 - Present
Hertz (Staffing Agency: Solomon Page Group) August 2014 - October 2014
Comcast February 2014 - July 2014
Alorica July 2013 - September 2013
ARAMARK (Eagle Dining at Florida Gulf Coast University) March 2012 - July 2013
Skills
Customer Service, PowerPoint, Facebook, Time Management, Microsoft Word, Event Planning, Event Management, Research, Data Analysis, Nonprofits, Community Outreach, Restaurants, Telephone Skills, Cashiering, Microsoft Excel, Fundraising, Leadership, Teamwork, Public Relations, Social Media, Marketing, Leadership Development, Team Leadership, Excel, Outlook, Technical Support, ACSR, Amdocs, Microsoft Office, Customer Satisfaction
Education
Florida Gulf Coast University 2008 — 2013
Bachelor of Arts (B.A.), Theatre, Gender Studies Minor
Lely High School 2004 — 2008
High School Diploma, General Education
Pappadeaux Restaurant October 2014 - Present
Georgia State University August 2013 - Present
The Home Depot June 2014 - October 2014
Charming Charlie May 2013 - June 2014
Alorica January 2013 - May 2013
Six Flags White Water May 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, Teamwork, PowerPoint, Social Media, Microsoft Word, Social Networking, Time Management, Facebook, Customer Service, English, Event Planning, Fundraising
Education
Florida A&M University 2011 — 2015
Bachelor of Business Administration (BBA), Accounting and Finance
Georgia State University - J. Mack Robinson College of Business
Bachelor of Science (B.S.), Accounting and Finance
Woodmen of the World February 2011 - Present
Alorica April 2012 - January 2013
Woodmen of the World January 2006 - February 2011
Skills
Insurance, Life Insurance, Health Insurance, Sales, Sales Management, General Insurance, Account Management, Customer Service, Fixed Annuities, Term Life Insurance
Education
DeVry University 2012 — 2014
Eastern Oklahoma State College 1994 — 1996
Associate of Science (A.S.), Agricultural Business and Management
Franklin Templeton Investments October 2012 - Present
Express Employment Professionals August 2012 - October 2012
Carter's OshKosh B'gosh February 2012 - April 2012
Merry Maids November 2009 - March 2010
Alorica October 2008 - July 2009
Skills
Microsoft Office, Time Management, Team Motivator, Handle Complaints, Train or Teach Others, Oraganization
Education
Keller Graduate School of Management of DeVry University 2008 — 2011
Technical Management, Hospitality Management
DeVry University
Bachelor, Hospitality Management
Alorica November 2012 - Present
Internal Revenue Service January 2003 - February 2013
Radisson Hotels 2001 - 2002
Skills
Tax, Tax Preparation, QuickBooks, Accounting, General Ledger, Accounts Payable, Tax Returns, Account Reconciliation, Auditing, 10 Key, Accounts Receivable, IRS, Tax Accounting, Data Entry, Financial Reporting, Payroll, Bookkeeping, Income Tax, Access, Spreadsheets
Education
DeVry University 2010 — 2011
Bachelors of Science, Technical Management Concentration in Accounting
Fresno City College 2007 — 2009
Associates Degree, Business Administration Emphasis in Accounting
AT&T June 2012 - Present
Alorica January 2012 - April 2012
AT&T Mobility August 2011 - October 2011
Alorica December 2005 - April 2011
Precision Response Corp December 2005 - April 2011
Skills
Microsoft Office, Telephone Skills, Typing, Answering Phones, Copying, Coaching, Mentoring, Firing, Terminations, Payroll, Attendance, Benefits Communication, Salary Reviews, Performance Appraisal, Disciplinary Actions, Performance Reviews
Education
DeVry University 2010 — 2011
Bachelors of Science, Technical management
St. John's State College 2005 — 2009
DeVry UniversityOctober 2011
Bachelors of Science Degree, Technical Management; Human Resources
St. Johns River Community College December 2009
Associates of Arts
Alorica July 2013 - Present
Skills
Microsoft Office, HTML, SQL, Windows, JavaScript, Microsoft Excel, PowerPoint, Programming, MySQL, Leadership, Access, Customer Service
Education
Florida Institute of Technology 2010 — 2013
Oral Roberts University 2007 — 2009
Alorica August 2011 - Present
Educational Tutorial Services September 2007 - February 2011
Nexxt Level Marketing August 2008 - July 2009
Skills
Public Speaking, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Event Planning, Research, Community Outreach, Adobe Creative Suite, Social Media, Photoshop
Education
Florida Atlantic University 2010 — 2011
BA, Urban Planning
Floridq International University 2007 — 2011
BA, Liberal Studies
Alorica June 2013 - Present
Alorica June 2012 - April 2013
Alorica February 2011 - May 2012
AT&T November 2008 - November 2010
PRC Career Center 2008 - 2008
Skills
Benefits Administration, Time Management
Education
University of Southern California 2012 — 2013
Master's degree, Social Work
Florida A&M University 2004 — 2008
Bachelor's degree, Health Services/Allied Health/Health Sciences, General, Cum Laude
Alorica April 2008 - Present
Education
Eastern Illinois University 1980 — 1984
Bachelor of Arts (BA), Speech Communication
Ameritox October 2010 - June 2011
Lamar Medical Center August 2010 - October 2010
Eisenhower Medical Center June 2010 - July 2010
Empire Today September 2006 - December 2006
Alorica June 2006 - July 2006
Love and Learn Academy August 2005 - February 2006
Einstein Bagels March 2004 - June 2005
Skills
Vital Signs, Blood Pressure, Medical Records, Venipuncture, Patient Preparation
Education
Virginia College
Associates
DeVry University
Health Information Technology
Tender Care Training School
Charles Schwab September 2014 - Present
Charles Schwab September 2014 - Present
United Blood Services August 2013 - March 2014
Alorica April 2009 - July 2009
Affiliated Computer Services February 2008 - November 2008
Beer Bellies Real Sports Bar and Grill December 2005 - September 2006
Skills
Workforce Management, Customer Service, Call Centers, Customer Experience, Customer Satisfaction, Team Leadership, Leadership, Training, Customer Retention, Management, Inbound Marketing, Technical Support, Team Building, Coaching, Account Management, Recruiting, Salesforce.com, CRM, Process Improvement, Operations Management, Troubleshooting, Social Networking, Teamwork, Sales, Networking
Education
The University of Texas at El Paso 2010 — 2012
Bachelor's degree, Communication and Media Studies
El Paso Community College 2006 — 2009
Mass Communications, Advertising and Public Relations
USD 501 November 2013 - Present
Emporia State University August 2011 - May 2013
Alorica February 2010 - September 2010
Skills
Library Science, Academic Libraries, Academia, Teamwork, Digitization, Microsoft Office, Windows, Customer Service, Archives, Research, Metadata, Team Building, Reference, Instruction, Business Analysis, Supervision, Management, Public Libraries, Technical Support, Presentations, Multi-line Phone, Inventory Management, Retail, Reader's Advisory, Open Office
Education
Emporia State University 2011 — 2013
Master of Library Science (MLS), Library Science
Kansas State University 2002 — 2007
Bachelor of Science (B.S.), Business Administration and Management, General
N/A February 2012 - Present
Alorica 2011 - 2012
ACS Inc. August 2010 - September 2011
Skills
10 Key, Customer Service, Compliance, Communication, Computer Proficiency, Telecommunications, Supervising, Team Leadership, Typing, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Account Management, Dependable Team Player, QuickBooks, Quick Thinker, High Proficiency, Self-confidence, Internet, Invoicing, Payroll, Accounts Payable, Independent Contractors, Reliable, Transportation, Trust
Education
Eagle Gate College-Murray 2009 — 2010
Diploma Pharmacy Technicians, Pharmacy
Copper Hills 2004 — 2005
Generals, General Education
Alorica May 2014 - July 2014
Hardge Connections, LLC January 2013 - April 2014
Cross-Cultural Solutions May 2012 - August 2012
Skills
Microsoft Office, QuickBooks, Great Plains System, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Research, Public Speaking, Social Media, Strategic Planning, English, Management
Education
Florida Agricultural and Mechanical University 2013 — 2014
Bachelor's degree, Pre-Accounting
Monroe College-New Rochelle 2011 — 2013
Associate's Degree, Accounting, 3.0
Alorica June 2013 - October 2013
Five Star Senior Living November 2008 - June 2013
Five Star Senior Living November 2008 - June 2013
Skills
Customer Service, Microsoft Excel, Microsoft Word, Event Planning, Public Speaking, Time Management, Microsoft Office, Social Media, PowerPoint, Teamwork
Education
Edison Community College 2011 — 2013
Palm Beach State College 2010 — 2011
Alorica January 2012 - July 2013
H&R Block December 2012 - March 2013
Foot Locker April 2011 - October 2012
Foot Locker January 2010 - April 2011
Skills
Customer Service, Front Office, Microsoft Office, Event Planning, Call Centers, Inventory Management, Time Management, Decision Trees, Business Decision Making, Schedule Management, Cashiering, Cash Management, Recruiting, Employee Training, Interviewing Skills, Payroll, Keyboard 50 WPM, Business Ethics, Strongly self-motivated
Education
DeVry University
Bachelors, Economics, Freshman
Greenville Technical College
Associate's degree, Business Administration and Management, General
Alorica 2012 - 2012
Education
Everest Institute-Jonesboro
Alorica
Education
Duquesne University
Bachelor of Education (B.Ed.)
Alsco October 2014 - Present
Alorica January 2014 - May 2014
FedEx April 2010 - October 2013
FedEx August 2007 - April 2010
TransUnion June 2005 - February 2007
Sykes, formly The ICT Group, Inc. June 2002 - June 2005
The Colad Group July 2000 - February 2002
State Farm 1994 - 1997
HSBC 1991 - 1994
Skills
Microsoft Office, PowerPoint, Research, Photoshop, HTML, Microsoft Excel, Windows, Outlook, Public Speaking, Customer Service
Education
Erie Community College 1997 — 2000
Associate’s Degree, Design and Visual Communications, General
The Park School of Buffalo 1987 — 1990
College Preparatory
Kiamichi Youth Services Inc August 2015 - Present
Green country behavioral health services September 2014 - February 2015
Stephenson Wholesale Co., Inc. dba Indian Nation Wholesale December 2013 - March 2014
Bryan county youth shelter April 2013 - November 2013
Choctaw Casinos of Oklahoma February 2013 - April 2013
Alorica May 2012 - February 2013
Tyson foods September 2010 - November 2010
Victory life child development center August 2009 - March 2010
Choctaw Casinos of Oklahoma March 2008 - May 2008
Dairy Queen February 2005 - June 2005
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Management, Troubleshooting, Cashiering, Childcare, Time Management, Teaching, Data Entry, Communication, Telephone Skills
Education
Southeastern Oklahoma State University 2012 — 2014
Bachelor's degree, Sociology
Eastern Oklahoma State College 2011 — 2012
Associate's degree, Psychology
APAC Customer Services January 2015 - July 2015
MaidPro March 2014 - November 2014
Alorica November 2013 - February 2014
KFC August 2013 - December 2013
Captain D's September 2012 - August 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Strategic Planning, Microsoft Word, Leadership
Education
ECPI University 2015 — 2017
Associate’s Degree, Network Security
Convergys January 2015 - March 2015
Teleperformance August 2014 - November 2014
Alorica August 2013 - June 2014
Education
Florida Career College-Miami 2014 — 2015
Alorica July 2014 - November 2014
Education
Edison Community College 2011 — 2013