Alorica Company
Industry: Company
DescriptionHeadquarters: Irvine, California, United States CEO: Andy Lee (1999–) Founded: 1999 Subsidiaries: Precision Response Corporation,
Alorica List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Alorica. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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2,179 Alorica employees in database. Find out everything there's to know about Alorica employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Alorica Employees
SMG Entertainment 2009 - Present
Kwirkworld May 2013 - December 2013
Alorica October 2012 - January 2013
Raisin hell ranch October 2012 - October 2012
Primerica June 2011 - September 2011
Fright Night Scream Park July 2009 - 2010
Sugar Pine Christian Camp 2007 - 2008
Skills
Network Administration, Social Networking, Network Design, Graphic Design, Web Design, Magicians, Digital Art, Customer Service, Knowledge Discovery, Computer Maintenance, Theatre, Video, Film
Education
Fresno City College 2009 — 2011
Computers
Clovis High School 2005 — 2009
High school Diploma, General Education
Alorica August 2014 - Present
Eastway Middle School August 2013 - June 2014
American Geophysical Union May 2011 - December 2012
Skills
Illustrator, Photoshop, InDesign, Microsoft Office, Flash, Captivate, Drawing, Zbrush, Graphics, Logo Design, Advertising
Education
University of West Florida 2008 — 2011
Bachelor of Arts (BA), Fine and Studio Arts
Florida State University 2007 — 2008
Graphic Design
alorica August 2013 - Present
Pollstar October 2000 - February 2002
Jorgensen Company October 1989 - August 2000
Skills
Call Centers, Customer Satisfaction, Customer Experience, Troubleshooting, Customer Service, Accounting
Education
Heald College 2013 — 2014
Business Administration Certificate
Fresno City College 1995 — 2005
Associate's of Science Accounting, Accounting
Shands at UF January 2014 - Present
Florida Hospital September 2012 - January 2014
Alorica March 2012 - September 2012
Skills
Pediatric Nursing, Geriatric Nursing, Hospitality, BLS, Medical/Surgical, ACLS, Inpatient, Acute Care, Critical Care, IV, Nursing, Patient Education, PALS, Medication..., Patient Safety, Telemetry, ICU, Patient Advocacy, Emergency Room, Wound Care, Nursing Education, Pediatrics, Direct Patient Care
Education
Florida International University 2009 — 2014
Bachelor of Applied Science (B.A.Sc.), Chemistry
Miami Dade College 2007 — 2014
Associate of Arts (AA), Psychology
Norwegian Cruise Line June 2015 - Present
Norwegian Cruise Line April 2014 - July 2015
Inn of Homestead August 2013 - April 2014
Alorica August 2013 - April 2014
Skills
Team Player, Fast Learner, Highly Adaptable, Planning and..., Microsoft Office, Internet Research, Email, Social Media, Customer Service, Human Resources, Time Management, Hospitality, Hotels, Telephone Skills, Front Office, Hospitality Industry, Facebook, PowerPoint, Team Building, Culinary Skills, Teamwork, Wine, Hospitality Management
Education
Florida International University 2010 — 2013
Bachelor of Arts (B.A.), Hospitality and Tourism Management
Indian River State College 2007 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
Port St. Lucie High 2004 — 2007
Diploma, 3.75 GPA
Alorica 2012 - 2013
Skills
Basic Clerical Skills, Over the Phone Customer..., Face-to-face, Face to Face Sales, Technical Support, Workforce Management, Customer Service, Call Centers, Customer Experience, Customer Satisfaction, Troubleshooting, Customer Retention
Education
Fresno City College 2010 — 2011
Clovis High School 2006 — 2010
HS Diploma
Alorica October 2010 - July 2014
RYLA Inc. January 2009 - November 2010
The Network April 2006 - January 2009
AirTran Airways via Ryan International August 2004 - April 2006
Ruby Tuesday February 2000 - August 2004
Education
Fresno City College 2015 — 2017
Communication
Southeastern Technical College 1999 — 2001
Diploma of Computer Information Systems:, System, Networking and LAN/WAN Management/Manager
Alorica May 2014 - Present
Community Regional Medical Center 2006 - 2012
IRS 2003 - 2003
Club One Casino 2001 - 2002
Grapevine 2000 - 2002
JD Home Rentals 2000 - 2001
Fresno County Census 2000 - 2000
TGS Transportation 1999 - 2000
Fresno County Elections 1999 - 1999
George's 1999 - 1999
Skills
Customer Service, Healthcare
Education
Fresno Pacific University 2011 — 2012
BA, Business Management
A Wireless-Verizon Wireless Premium Retailer August 2013 - Present
HCA November 2010 - May 2012
Alorica January 2009 - November 2010
Job2career April 2006 - March 2009
Caring Associates Inc December 2004 - April 2006
Skills
Human Resources, Interviews, New Hire Orientations, Employee Benefits, Personnel Management, Temporary Placement, Management, Onboarding, Employee Relations, HRIS, Benefits Administration, Applicant Tracking..., Performance Management, Talent Acquisition, Recruiting, Deferred Compensation, College Recruiting, HR Policies, Employee Engagement, Workforce Planning, FMLA
Education
Florida International University 2000 — 2003
Bachelor's degree, Health Services Administration
Indian River Community College 1998 — 2000
Associate of Arts (AA), Business Administration and Management, General
Alorica May 2015 - Present
Alorica November 2012 - May 2015
Alorica February 2011 - November 2012
Royal Caribbean International November 2009 - February 2011
Norwegian Cruise Line June 2007 - October 2008
Westchester General Hospital, Inc. / Southern Winds Hospital September 2002 - June 2007
Skills
Employee Relations, Onboarding, Talent Acquisition, Recruiting, Applicant Tracking..., HR Policies, Human Resources, Talent Management, Employee Engagement, New Hire Orientations, Technical Recruiting, Benefits Administration, Internet Recruiting, Employee Benefits, Sourcing, Job Fairs, Taleo, Succession Planning, Interviews, Workforce Planning, Employer Branding, Benefits Negotiation, Screening Resumes, College Recruiting, Temporary Placement, ADP Payroll, Background Checks, Behavioral Interviewing, Career Development, Contract Recruitment, Employee Training, Executive Search, Exit Interviews, FMLA, HR Consulting, Hiring, Job Descriptions, Labor Relations, Networking, Payroll, PeopleSoft, Performance Appraisal, Permanent Placement, Personnel Management, Recruitments, Resume Writing, Screening, Staffing Services, Training, Performance Management
Education
Florida International University - College of Business Administration 2010 — 2012
Bachelor's degree, Business Administration
Miami Dade College 2008 — 2010
Associate's degree, Human Resources Managment
Miami Coral Park Senior High School 1994 — 1998
High School, High School Diploma
Kroger January 2012 - Present
Alorica April 2012 - May 2012
AMC Theatres April 2010 - December 2011
Skills
Customer Service, Typing, Data Entry
Education
Georgia Highlands College 2011 — 2014
South Cobb High School 2008 — 2010
High School Diploma, College Preparatory
Sullivan and Cogliano October 2013 - Present
Go2IT Group August 2013 - Present
Mondo April 2015 - May 2015
Artech Government Services, LLC February 2015 - April 2015
Mondo January 2015 - February 2015
Support.com October 2014 - January 2015
Alorica April 2014 - August 2014
Sitel October 2013 - January 2014
Aerotek August 2013 - September 2013
Robert Half Technology November 2012 - April 2013
Skills
Help Desk Support, Outlook, Microsoft Office, Active Directory, VPN, Windows XP Pro, Windows 7, Windows Vista, Windows 8, Windows 8.1, Printers, Remote Desktop, Remote User Support, Desktop Computers, Employee Training, Training Delivery, Technical Training, Field Technicians, A+ Certified IT..., Windows Server, Batch Programming, Firefox, Windows System..., Network Connectivity, Blackberry, Cisco Desk Phones, Remote Access, Remote Troubleshooting, Atlassian JIRA, Atlassian Confluence, Atlassian JIRA Service..., Active Directory User..., Point of Sale Systems, Google Chrome, Google Apps for Business, Windows XP, Technical Support, Laptops, Servers, Troubleshooting, Microsoft Exchange, Networking
Education
Francis Tuttle Technology Center 2011 — 2012
8 Stories Up March 2014 - Present
Alorica November 2010 - March 2015
The Artourage January 2012 - January 2013
Central California Conference July 2009 - August 2009
Nilson Lynn DDS February 2008 - April 2008
Central California Conference November 2006 - January 2008
Fresno Community Hospital - OMFS June 2007 - November 2007
Fresno Adventist Academy August 2005 - June 2006
Skills
Social Media, Event Planning, Data Entry, Microsoft Word, Blogging, Brand Management, Customer Service, Nonprofits, Marketing, Healthcare, Leadership, Management, Online Marketing, Photography, Social Networking, Team Leadership, Public Speaking, Training
Education
Fresno City College 2008 — 2012
Amazing Facts Center of Evangelism 2006 — 2006
certificate, theology
Napa Christian
Alorica 2012 - 2014
Sears, Roebuck and Co. August 2010 - September 2010
Walmart August 2008 - March 2009
Skills
Customer Service, Cash Handling Experience, Cash Office, Food Preparation, Stocking, Phone Etiquette, Pallet Jack, Computers, Telephone Skills
Education
Fresno City College 2007 — 2008
Medical/Clinical Assistant
Dewolf High 2001 — 2002
GED, GED
Alorica April 2013 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Florida International University 2012 — 2015
Public Administration
Fantastic Furniture October 2014 - Present
Alorica August 2014 - Present
Triad design April 2014 - May 2014
Vintage Voola Furniture and Interior Decco December 2013 - February 2014
Feesno Unified School District March 2012 - March 2012
Skills
Adobe Creative Suite, Microsoft Technologies, Art Education, Strategic Communications, Illustration, Sketching, Concept Design
Education
Ashford University 2013 — 2017
Bachelor's degree, Business Entrepreneurship
SF Academy of Arts 2001 — 2002
None, Visual Communication, Illustration Design
Fresno City College 1999 — 2001
N/A, Liberal Arts and Sciences, General Studies and Humanities
Alorica 2013 - Present
Skills
Multi Tasking, Typing, Customer Service, Team Leadership, Communication, Computers
Education
Fresno City College 2011 — 2014
Kinesiology and Exercise Science
Alorica March 2014 - Present
Purple Carpet Miami November 2011 - June 2012
Interactive Response Technologies, (IRT) October 2006 - August 2011
Skills
Customer Service, Training Delivery, Team Building, Employee Training, Curriculum Design, Training & Development, Curriculum Development, Coaching, Staff Supervision, Team Leadership, Sales Management, Leadership, Onboarding, Performance Management, Leadership Development, Customer Experience, Call Centers, Management
Education
Florida International University
Business Administration and Management, General
University of Florida
Psychology
BioXTEND Co. January 2015 - Present
Dore Designs June 2012 - December 2014
Battery Plus July 2011 - December 2011
Alorica January 2011 - July 2011
Bank of America January 2010 - December 2010
EMBARQ February 2008 - January 2010
Waterman Broadcasting March 2003 - February 2006
Skills
Television Production, Video Editing, Customer Service, Photography, Illustrator, Multimedia, Television, Camera, Sales, Social Networking, Social Media, Social Media Marketing, Photoshop, Graphic Design, Adobe Creative Suite, Facebook, OS X, Mac, Final Cut Pro, Digital Media, Inventory Control, WordPress, Banking, Premiere, InDesign
Education
Full Sail University 1998 — 1999
Associate in Science, Digital Media
Cape Coral High School 1992 — 1995
Diploma, General & Television Broadcast
Georgia Perimeter College January 2010 - Present
Alorica February 2012 - June 2012
Office Depot October 2011 - June 2012
Skills
Microsoft Office, Microsoft Word, Social Media, Public Speaking, PowerPoint, Facebook, Customer Service, Microsoft Excel, Research, Social Media Marketing, Team Leadership, Outlook
Education
Georgia Perimeter College 2010 — 2013
Associate of Arts (AA), Theatre/Theater
Emory University 2007 — 2013
Alorica August 2015 - Present
Source Interlink Distribution January 2014 - June 2014
Source Interlink Companies (Source Interlink Distribution/Retail Services) January 2014 - May 2014
CROSSMARK February 2010 - August 2013
Skills
Management, Finance, Banking, Retail, Retail Merchandising, Human Resources, Project Management, Recruiting, Leadership, Team Management, Operations Management, Information Technology, Interviews, Internal Communications, Inventory Control, Internet, Invoicing, Investment Banking, Retail Banking, Bank Reconciliation, Financial Accounting, Corporate Finance, Firewalls, Financial Reporting, Financial Analysis, Financial Risk, Account Management, Accounting, Access, Accounts Payable, Accounts Receivable, Payroll, Real Estate Development, Real Estate, Supervisory Skills, Supervising, Supply Management, Microsoft Technologies, Technical Support, Teaching, Training, Employee Training, Tax Returns, Typing, Databases, Data Analysis, Data Entry, Data Center, Data Warehousing, Database Administration
Education
Florida State University 2005 — 2011
Master of Science (M.S.), Corporate & Public Communication
Florida State University 1999 — 2005
Bachelor of Science, Double Degree Diplomas: Business Administration & General Management
Aetna June 2014 - Present
Fresno Family Medical Clinic January 2014 - February 2014
Alorica December 2010 - February 2012
Kohl's Department Stores March 2006 - October 2008
Geil Enterprises November 2000 - October 2003
Skills
Escalation Resolution, Technical Support, Dispatching, Data Entry, Job Scheduling, Security Operations, Telephone Skills, Time Management, Teamwork, Call Centers, Filing, Security, Security Management, Employee Training, Inventory, Merchandising, Receptionist Duties, Alarm Systems, Computer Repair, Computer Maintenance, Communication Skills, Superior Computer Skills, Problem Solving, Phone Etiquette, Clerical Skills, Multi-line Phone, Fax, Clerical Work, Appointment Scheduling, Critical Thinking, General Office Skills, Microsoft Office 2007, Office Equipment, Office Administration, Windows 7, Customer Support, Work Well Independently, Medical Billing, Medisoft, Confidentiality, Medical Coding, Oral, Administrative Work, Close Attention to..., Dependable Team Player, HIPAA, Cpr Certified, Customer Experience
Education
Kaplan College-Fresno 2013 — 2014
Diploma, Medical Office Assistant/Specialist, 4.0 GPA
Fresno City College 2003 — 2006
N/A, Psychology
Central High School 1991 — 1995
Diploma, General
Home Inbound SupportGoDaddyJuly 2013 - April 2014
Alorica May 2011 - May 2013
Florida International University August 2008 - May 2011
Skills
SEO, E-commerce, CSS, PHP, MySQL, Web Development, HTML, Apache, Linux, WordPress, Web Analytics, JavaScript, SEM, Online Advertising, jQuery, DNS, Agile Methodologies, Troubleshooting, PPC, Web Design
Education
Florida International University 2007 — 2015
Bachelor's degree, Public Administration
EPAC Division of DFCS October 2014 - Present
H&R Block January 2015 - April 2015
Alorica August 2013 - December 2013
Cobb County Schools July 2000 - December 2012
Prudential Insurance Company of America --- SGO Division August 1992 - March 1997
Skills
Administrative..., Computer Operations, Cyber-security, Smartboard, Differentiated..., Elementary Education, Language Arts, Classroom Management, Literacy, Lesson Planning, K-12, Guided Reading, Special Education, Classroom, Instructional Technology, Mathematics Education
Education
Florida Institute of Technology 2013 — 2015
Master of Technology, Cybersecurity, Graduate
Indiana Wesleyan University 2006 — 2007
Master of Education (M.Ed.), Education --- Curriculum and Technology
Kennesaw State University 1997 — 2000
Bachelor of Science (BS), Elementary Education and Teaching
Pacific Gas and Electric Company August 2014 - Present
Pacific Gas and Electric Company May 2013 - July 2014
Alorica September 2012 - March 2013
US Air Force Reserve July 2002 - October 2012
Decade Software Company March 2012 - August 2012
AT&T October 2007 - April 2012
Candy Creations Gift Shoppe January 2007 - December 2010
AT&T November 2002 - October 2007
Gardner and Associates, LLC January 2001 - July 2002
SBC Pacific Bell and Telephone May 1998 - September 2000
Skills
Leadership Development, Organizational..., Project Planning, Customer Service, Customer Satisfaction, Team Building, Public Speaking, Problem Solving, Project Management, Leadership, Strategic Planning, Program Management, Sales, Budgets, Cross-functional Team..., Management, Coaching, Team Leadership, New Business Development, Change Management, Operations Management, Business Development, Human Resources, Product Management, Business Process..., Call Centers, Employee Training, Marketing, Training, Quality Assurance, Sales Management, Security, Software Documentation
Education
Stanford University 2014 — 2015
Stanford Certified Project Manager
Pepperdine University, The George L. Graziadio School of Business and Management 2011 — 2012
MBA, Executive MBA
Fresno Pacific University 2009 — 2010
BA, Organizational Leadership
American Realty Professionals July 2015 - Present
Alorica February 2014 - July 2015
Loya Insurance Group September 2013 - February 2014
Newasurion April 2013 - August 2013
LogistiCare June 2012 - April 2013
D&R Skate Zone March 2006 - June 2012
On Site E-Discovery March 2005 - March 2006
Skills
Customer Service, Customer Satisfaction, Call Centers, Telephone Skills, Technical Support, Data Entry, Outlook, Microsoft Office, Microsoft Excel, Microsoft Word, Access, PowerPoint, Citrix, Inventory Management, HIPAA, Healthcare, Time Management, Problem Solving, Training, Sales, Troubleshooting, Customer Experience, Team Building, Leadership, Management
Education
Georgia Perimeter College 2015 — 2017
Associate of Science (AS), Registered Nursing/Registered Nurse
Georgia Medical Institute 2005 — 2006
Diploma, Medical/Clinical Assistant
Milford Senior High School 2000 — 2004
Diploma, Business
WinCo Foods August 2009 - Present
Alorica February 1999 - September 2004
Ceritfied Ads Services January 1998 - July 1999
Skills
Computer Hardware..., Customer Service, Customer Relations
Education
fresno Insitution of technology 2001 — 2002
Web Developer, Web master/ Graphic Art
Fresno City College
Alorica Program MentorPRCJune 2007 - October 2011
PRC January 2005 - June 2007
Skills
CRM, Quality Assurance, Strategy, Call Centers, Social Media Marketing, Training, Social Media, Customer Service, Financial Services
Education
Florida State University 1999 — 2003
B.S., Sociology
WorkBeast LLC October 2014 - Present
Alorica January 2014 - August 2014
Skills
Account Management, Recruiting, Technical Recruiting, Contract Recruitment, Healthcare Consulting, Staffing Services, Talent Acquisition, Sourcing, Sales, Process Validation, Applicant Tracking..., Human Resources, Internet Recruiting, Customer Service, Healthcare, Training, Management
Education
Florida International University 2012 — 2016
Bachelor of Science (BS), Sustainability and the Environment
Capital One July 2012 - Present
Alorica August 2010 - July 2012
Success Venture Capital April 2009 - July 2010
Waterfield Credit May 2007 - April 2009
OnlineConsign4U 2002 - May 2007
Independent Contractor 1995 - 2007
Other Work Experience, Banking 1995 - 1995
Skills
Credit Restoration, Debt Negotiation, Administration, Customer Relations, Account Management, New Business Development, Microsoft Office, E-commerce, B2B, Banking, Credit, Leadership, Team Building, Leadership Development, Strategic Planning, Debt Settlement, System Administration, Customer Service, CRM, Sales, Coaching, Strategy, Management, Training, Time Management, Vendor Management, Human Resources, Sales Management, Team Management, Finance, Selling, Small Business, Program Management, Operations Management, Credit Cards, Lead Generation, Email Marketing, Direct Sales, Online Marketing, Marketing, Security, Start-ups, Customer Satisfaction, Investments, Process Improvement, Business Development, Call Centers, Social Networking, Negotiation, Sales Operations
Education
Florida Southern College
B.S. cum laude, Finance
Brandywine College
AS, Accounting
Miami-Dade County Public Schools 2013 - Present
MDCPS & Regis House August 2011 - Present
Ultimate Services & Repairs June 2005 - Present
Ultimate Services & Repairs June 2003 - Present
Alorica October 2009 - January 2012
Miami-Dade College January 2007 - January 2012
Abstinence Between Strong Teens July 2004 - January 2005
Skills
Sales, Strategic Planning, Marketing Strategy, Team Building, Public Speaking, Customer Service, Entrepreneurship, New Business Development, Mental Health, Employee Benefits, Purchasing, Construction, Social Media, Payroll, Leadership, Negotiation, Quality Assurance
Education
Florida International University
Bachelor of Arts (B.A.), English Language and Literature/Letters
Florida International University
M.S
Florida International University
Bachelors, English
University Of The West Indies
Alorica September 2012 - March 2013
Turner Security June 2012 - September 2012
Benton Designs June 2009 - June 2012
Target Inc October 2011 - January 2012
Army National Guard May 2011 - September 2011
Dantel Inc January 2011 - May 2011
Skills
Computers, Cashiering, Customer Service, Sales, Data Entry, Clerical Skills, Security
Education
Fresno City College 2012 — 2012
Carter G Woodson 2005 — 2009
High School Diploma
Cohen-Esrey Real Estate Services September 2010 - May 2011
Cres Management L.L.C May 2009 - September 2010
Alorica July 2007 - January 2009
Candlewood Suites January 2007 - July 2007
Reser's Fine Foods May 2005 - March 2007
Heritage Motors 2004 - 2005
Kansas Neurological Institute 2002 - 2004
Education
Friends University 2010 — 2011
Business Management
Independence Community College 2000 — 2002
Associates of Applied Business, Business
United Recovery Systems LP November 2014 - Present
Ranch Acres Audiology August 2014 - Present
Capital One Auto Finance August 2012 - February 2014
MetLife/Spherion March 2012 - May 2012
CFS II November 2011 - January 2012
Alorica February 2011 - October 2011
DIRECTV November 2009 - January 2011
Guardian Security Systems, Inc./ASC July 2009 - October 2009
Skills
Customer Service, Microsoft Office, Customer Satisfaction, Sales, Microsoft Excel, Microsoft Word, Data Entry, Call Center, Outlook, PowerPoint, Inventory Management, Account Management, Team Building, Retail, Social Media, Customer Retention, QuickBooks, Accounts Receivable, Accounting, Account Representation, Collections, Third Party Collections, Third Party Vendors, Small Business Startup, Outbound Marketing, Training, Hatha Yoga, Business to Business, Bookkeeping, Social Networking, Social Skills, Building Customer..., Positive Team Player, Can Do Attitude, Easy Going, Analytic Thinking, Decisiveness, Self-starter, Highly Reliable, Dependable Team Player, Strongly self-motivated, Communication, Presentations, Enjoy Challenges, Customer Service..., Multi Tasking, Organizational..., Energy Efficiency, Management, Group Dynamics
Education
Fullerton College 1976 — 1981
Associate of Arts (AA), Business/Commerce, General
Loara High School 1973 — 1976
High School Diploma, General Education
Chrysler Group LLC 2013 - 2013
Alorica 2006 - 2013
Skills
Programming, C, C++ Language, Microsoft Office, Microsoft Excel, Windows, Team Leadership, Customer Service, Leadership, Management, Project Planning, Research, Customer Satisfaction, Photoshop, Data Analysis, Mobile Applications, Objective-C, Apple Developer, Electronic Circuit..., Analog Circuit Design, Digital Circuit Design, C, Microsoft Word, PowerPoint, Social Media
Education
Florida International University 2012 — 2014
Bachelor of Science (B.S.), Electrical Engineering
Florida International University 2012 — 2013
Bachelor of Science (BS), Computer Engineering
Alorica May 2014 - Present
GameStop October 2013 - January 2014
US Army 2010 - 2013
Gap Inc. August 2007 - June 2009
Target June 2006 - October 2006
Skills
Stocking, Forklift Operator, Shipping, Recieving, Security, Combat Lifesaver, Combat Engineering, UAV, Gaming, Military Experience, Army, Military Training, Military, Weapons, Afghanistan
Education
Fresno City College 2006 — 2007
Alorica July 2014 - Present
Alorica August 2009 - December 2014
Skills
Clerical Skills, Clerical Work, Sales, Customer Service, Microsoft Office, Baking, Cake Decorating, Microsoft Word, PowerPoint, Data Entry, Leadership, Customer Satisfaction, Management, Telephone Skills, Time Management
Education
Florida International University 2010 — 2012
Bachelor of Arts (B.A.), Psychology
Miami Dade College 2009 — 2010
Associate of Arts (A.A.), Psychology
Olive Garden July 2014 - Present
Alorica January 2014 - March 2014
Chukchansi Gold Resort & Casino 2010 - 2011
Queens Inn June 2008 - May 2010
Queens Inn June 2008 - May 2010
Safeway June 2008 - September 2008
Skills
Customer Service, Hospitality, Customer Satisfaction, Food & Beverage, Hotels, Restaurants, Casino, Process Scheduler, Inventory Management, Gaming Industry, Microsoft Office, Microsoft Excel, Outlook, Team Leadership, Technical Support, Time Management, Social Networking, Troubleshooting, Data Entry, Team Building, Employee Relations, Telephone Skills, Microsoft Word, Call Centers, Teamwork, PowerPoint, Event Planning, Sales, Photography, Cashiering, Teaching, Public Speaking, Customer Experience, Retail, Hospitality Industry
Education
Fresno City College 2013 — 2016
Associate of Science (A.S.) for Transfer, Child Development, 3.8GPA
Yosemite High 2005 — 2009
Diploma, General, 3.5
Alorica January 2014 - Present
First Born Outreach Center August 2012 - September 2013
Fort Valley State University Cooperative Extension Program August 2008 - May 2011
Handi House August 2006 - May 2007
Skills
Microsoft Word, Microsoft Exchange, Microsoft Excel, Circuit Analysis, Java, Electronic Drafting, Microsoft Office, Communication, Customer Service, PowerPoint, Teamwork, Public Speaking, Windows
Education
Fort Valley State University 2007 — 2012
Bachelor of Science (BS), Electronics Engineering Technology
Florida National University June 2012 - Present
Art Circuits Public Relations & Strategies August 2011 - Present
Write that Right June 2011 - Present
The World or Bust! January 2011 - Present
Burnaway Magazine May 2011 - June 2012
Alorica September 2011 - February 2012
Rubell Family Collection May 2011 - January 2012
Art Center South Florida May 2011 - September 2011
The Mary Brogan Museum of Art and Science October 2010 - April 2011
FSView & Florida Flambeau November 2009 - April 2011
Skills
Copy Editing, Photoshop, InDesign, Public Relations, Research, Event Planning, Spanish, PowerPoint, Microsoft Word, Speech Writing, Microsoft Excel, Marketing
Education
Florida State University 2009 — 2011
BA, Editing, Writing and Media
Miami Dade College 2007 — 2008
Associate in Arts, Philosophy, Literature
Miami Coral Park Sr High 2003 — 2007
High School Diploma, Speech and Debate
Alorica February 2015 - Present
Self-employed March 2010 - Present
Advanced Tech Support March 2013 - November 2014
As technology August 2012 - December 2013
The Retail Outsource January 2012 - June 2012
Ann Taylor LOFT September 2011 - March 2012
The Cellular Connection June 2011 - July 2011
G By Guess September 2009 - March 2011
Interactive Response Technologies, (IRT) October 2008 - September 2009
Convergys February 2007 - September 2008
Skills
Spyware, Troubleshooting, Networking, Shipping, Hardware, Laptops, Computer Repair, Customer Service, Call Center, Customer Satisfaction, Computer Hardware, Technical Support, Sales, System Administration, Windows 7, Windows XP, Outlook, Software Installation, Windows Vista, Help Desk Support, Printers, Microsoft Office, Wireless Networking, A Certified, Computer Maintenance, Customer Experience, Windows XP Pro, Antivirus, Routers, Operating Systems, Wireless, Customer Retention, OS X, Access, Windows, Network Administration, Servers, Security, Active Directory, Microsoft Excel, Blackberry, Software, IT Operations, TCP/IP, Information Technology, Network Security, CompTIA A Certification, Computer Security, Cabling, Social Networking
Education
Florida Career College 2008 — 2010
Technical Diploma, Computer Repair/Network Technician
Full Sail University 2003 — 2004
Associates, Recording Arts
C3/CustomerContactChannels, Inc. November 2011 - Present
WareITis Technologies February 2011 - November 2011
Alorica October 2008 - February 2011
American Bids March 2008 - October 2008
Tienda El Porvenir January 2005 - December 2007
Skills
Project Planning, Software Project..., ECM, Client Relationship..., Program Management, Microsoft Office, SQL, Web Design, MS Project, Project Implementation, Project Coordination, Project Execution, Agile Project Management, Web Project Management, Client Engagement, Client Services, PMI, PMP, Outlook, Portfolio Management, Professional Services, Client Delivery, Developing Client..., Visual Basic, Dreamweaver, HTML, LAN/WAN, Telecommunications, Call Center, Call Routing, SaaS, IT Management, Content Management, IT Governance, Requirements Gathering, Client Development, Internal Communications, Organizing, Vendor Management, CRM, Project Management, Financial Services, Governance, Management, Microsoft SQL Server, LAN-WAN, Call Centers, BPO, Data Center, Offshoring
Education
Florida International University 2005 — 2007
Management Information Systems, Business Administration, Project Management, Telecommunications, Client Services, Databases
Alorica December 2013 - May 2014
Axiom July 2012 - December 2012
The Source Agency August 2011 - September 2011
Compliance, a System One Division June 2004 - August 2010
Weiss & Hiller P.C. March 2003 - September 2003
New York City Law Department October 1997 - March 2003
Skills
Employee Relations, Employment Law, Policy, Litigation, Negotiation, Healthcare, Human Resources, Public Speaking, Management, Corporate Law, Sourcing, Business Development, Discrimination, Document Review, Temporary Staffing, Temporary Placement, Interviews, Talent Acquisition, Recruiting, Talent Management, Courts, Team Building, Project Management
Education
Georgetown University Law Center 1993 — 1996
JD, Law
Union College 1988 — 1992
BA, Sociology/Psychology
Alorica September 2013 - Present
self employed October 2009 - Present
Government January 1983 - October 2009
government December 1981 - September 1983
Skills
Childcare, Sales, Microsoft Word, Customer Service, Data Entry, Community Outreach, Telephone Skills, Clerical Skills, Public Relations, Receptionist Duties, Teamwork, Call Centers
Education
Roosevelt High School 1979 — 1981
high school diploma, General Office Occupations and Clerical Services
Fresno City College
Global blue January 2013 - Present
Fresh and natural October 2012 - January 2013
Alorica February 2012 - October 2012
Skills
Customer Service, Computers, Microsoft Office, Front Office, Microsoft Excel, Medical Terminology, Call Centers
Education
Fresno City College 2009 — 2011
Office assistant, N/A
Fresno High school 2005 — 2009
Diploma, general
National Parkinson Foundation March 2015 - Present
Law Offices of Patrick L. Cordero, PA August 2014 - March 2015
Alorica April 2011 - August 2014
Pollo Tropical September 2010 - April 2011
Skills
Sales, Telemarketing, Financial Analysis, Cashiers, Mathworks, Call Centers, Business, Design background, ComputerEase, Finance, Accounts Payable &..., Microsoft Office, Invoice Processing, Microsoft Excel, Customer Service, Leadership, PowerPoint, Accounting, Social Networking, Time Management
Education
Florida International University 2014 — 2016
Bachelor’s Degree, Accounting and Finance
Miami Dade College 2012 — 2013
Associate of Arts (AA), Accounting
Teleperformance, USA May 2012 - November 2012
Alorica April 2011 - May 2012
Skills
customer Service, Accounting, Technical Support, sales
Education
Florida International University - College of Business Administration 2011 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
University College Of the Caribbean 2007 — 2010
Associate's degree, Business Administration and Management, General
No Genre HQ, Bayfield Musik October 2010 - Present
Alorica May 2010 - June 2011
Johnny Rockets March 2008 - May 2010
Skills
Pro Tools, Logic Pro, Self-directed, Vocalist, Musicianship, Studio Recording, Composition, Music, Music Industry, Musicians, Sound Design, Music Production, Audio Post Production, Recording, Songwriting, Sound
Education
Full Sail University 2013 — 2014
Master's degree, Arts, Entertainment, and Media Management Business
Full Sail University 2011 — 2013
Bachelor of Science (BS), Recording Arts Technology/Technician
Miami Dade College 2009 — 2011
Associate of Arts (A.A.), Music
Miami Sunset Senior High School 2005 — 2009
High School Diploma
Auction.com March 2013 - May 2014
Alorica January 2012 - March 2013
United Hmong International, Inc January 2010 - January 2012
Skills
Customer Service, Cash Handling, Food Preparation, Event Planning, Event Management, Market Planning, Interpersonal Skills, Public Speaking, Time Management, Email Marketing, Advertising, Social Media Marketing
Education
Fresno City College
Associate of Arts (AA), Business Administration, Management and Operations
ESPN June 2012 - Present
Upper Echelon Church August 2010 - September 2011
Alorica June 2007 - August 2007
Skills
Screenwriting, Brochures, 2D graphics, Entertainment, Video, Video Editing, Video Production, Social Media, Creative Writing, Blogging, Final Cut Pro, Social Networking, Television, Social Media Marketing, Mac
Education
Grand Canyon University 2012 — 2015
Doctorate of Business Administration with an Emphasis in Management, all A's
Full Sail University 2011 — 2012
Master's degree, Entertainment Business
Oral Roberts University 2006 — 2010
Bachelor's degree, MultiMedia Production
H&R Block December 2011 - Present
Central Valley Professionals August 2010 - Present
Alorica December 2006 - June 2010
Alorica July 2003 - December 2006
IRS March 2001 - June 2003
Sparky Electronics July 1996 - February 2000
Skills
Customer Service, Troubleshooting
Education
Microcomputer Education Center 2002 — 2003
MCP, Network Software Engineer
Fresno Pacific University 1983 — 1992
BA, System Analysis
TracFone Wireless May 2015 - Present
Omni Direct May 2014 - December 2014
Alorica January 2010 - April 2014
Cohen & Company Real Estate Cosultants October 2009 - June 2013
OC MAGAZINES May 2004 - October 2010
PRC - Precision Response Corporation November 2004 - August 2007
PRC - Precision Response Corporation February 2004 - November 2004
Hershey International subsidiary of Hershey Foods June 2000 - December 2003
Loral Cyberstar December 1998 - October 2000
Skills
Advertising, Recruiting, Management, Social Media, Sales, Marketing, Sales Operations, Email Marketing, Strategic Planning, Strategy, Teamwork, Coaching, Logistics, Social Media Marketing, Market Research, Lead Generation, Data Analysis, Product Development, Process Improvement, CRM, SAP, Marketing Communications, Marketing Management, Marketing Strategy, Leadership, Account Management, Editing, Applicant Tracking..., Creative Direction, Business Development, Budgets, Online Advertising, Training, Human Resources, Customer Service, Program Management, Forecasting, Contract Negotiation, Analysis, Team Leadership, Customer Satisfaction, Customer Retention, Customer Experience, Salesforce.com, Vendor Management, B2B Marketing
Education
Nova Southeastern University 2002 — 2004
MBA
Florida International University - College of Business 1998 — 2000
BS
Pontificia Universidad Católica Madre y Maestra 1996 — 1998
ABC School 1994 — 1996
HSD
Santa Teresita
Landmark National Bank August 2010 - Present
Stevens Communications July 2008 - January 2010
Alorica September 2006 - July 2008
Skills
Call Center, Call Centers, Customer Experience, Customer Service, Microsoft Excel, Microsoft Office, Process Improvement, Program Management, Public Speaking, Technical Support, Workforce Management, Troubleshooting, Telecommunications, Team Leadership, Social Media, Research, Outlook, Customer Satisfaction, Contact Centers, Computer Hardware, Avaya, Project Management, Enterprise Software, Active Directory, Training, Vendor Management, Sales
Education
Fort Hays State University 1998 — 1999
Vocal Performance
Diplomat Resort and Spa Hollywood December 2014 - Present
Pelican Grand Beach Resort June 2014 - December 2014
Quail West Golf and Country Club October 2013 - June 2014
Florida Gulf Coast University January 2014 - May 2014
Darden April 2012 - November 2013
Naples Heritage Golf and Country Club January 2013 - May 2013
Starbucks August 2012 - December 2012
Alorica June 2011 - May 2012
Skills
Alcoholic Beverages, Customer Service, Event Planning, Food, Food & Beverage, Menu Development, Wine, Food Service, Microsoft Excel, Restaurants, Hospitality, ServSafe, Inventory Management, Customer Satisfaction, Fine Dining, POS, Time Management, Sales, Food Safety, Micros, Banquets, Cashiering, Teamwork, Training, Catering, MICROS
Education
Florida International University 2014 — 2015
Master of Science (M.S.), Hospitality Administration/Management
Florida Gulf Coast University 2010 — 2014
Bachelor of Science, Hospitality and Resort Management
Riverdale High School 2006 — 2010
Alorica August 2000 - Present
Skills
Workforce Management, Call Centers, BPO, Contact Centers, Avaya, Customer Experience, Outsourcing, IEX, Customer Satisfaction, Call Center Development, Vendor Management, Inbound Marketing, Process Improvement, Performance Management, Sla
Education
Coral Gables SR High
George T Baker Aviation School 1992 — 1997
Aircraft Powerplant Technology/Technician
Atlantic Multi-Family Millwork April 2013 - Present
Alorica September 2012 - April 2013
Zaxby's Franchising, Inc. June 2011 - October 2011
Skills
Customer Service, Customer Satisfaction, Customer Retention, Typing, Organization, Interior Design, Note Taking, Solid computer skills
Education
Georgia Highlands College 2012 — 2013
One semester of college
Harrison High School 2010 — 2012
My high school diploma
United Furniture June 2014 - Present
Computer Techs September 2013 - October 2013
Alorica February 2013 - August 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Research, Public Speaking, Outlook, Teamwork, Teaching, Social Media, Windows, Photoshop, Event Planning, English, Data Entry, C++, Java, Project Management, Team Leadership, HTML, Editing, Access, Customer Satisfaction, Troubleshooting, Telephone Skills, Windows 7, Computer Hardware
Education
Full Sail University 2015 — 2017
Bachelor’s Degree, Game Design
Itawamba Community College 2010 — 2014
Associate of Applied Science, Computer Programming Technology
Seattle Goodwill Industries June 2015 - Present
Boys & Girls Clubs of King County (Greater Seattle) March 2015 - May 2015
United Way of King County February 2014 - March 2015
Miami Dade County Parks, Recreation, and Open Spaces July 2013 - December 2013
Alorica April 2011 - November 2013
Global Civic Engagement Student Advisory Board at Florida International University December 2012 - June 2013
Alternative Breaks at Florida International University June 2012 - June 2013
Black Student Union at Florida International University August 2011 - May 2012
Skills
Marketing, Recruiting, Leadership, Fundraising, Customer Service, Marketing Strategy, Public Speaking, Microsoft Word, Social Networking, Teamwork, Event Planning, Microsoft Excel, PowerPoint, Microsoft Office, Outlook, Spanish, Facebook, Data Entry, Event Management, Sales, Research, Data Analysis, Community Outreach, Social Media Marketing, Social Media, Time Management, Leadership Development
Education
Florida International University 2010 — 2013
Bachelor of Arts (B.A.), Political Science
Seattle Central Community College
Associate's Degree
Asa Mercer Middle School
Asa Mercer Middle School
Asa Mercer Middle School
Franklin High
Franklin High
Franklin High
Workspace Development - Sub Corp. of OpenSquare (formerly Bank and Office Interiors + BarclayDean) September 2013 - Present
Columbia Bank July 2013 - September 2013
Central Avenue Automotive May 2013 - July 2013
Alere, Inc. December 2012 - April 2013
Advantage Rent A Car June 2012 - October 2012
Alorica June 2011 - May 2012
Liveops, Inc September 2008 - June 2011
JetBlue Airways October 2010 - May 2011
Chongo Verde's Lawn & Janitorial May 2006 - September 2008
R.H. Donnelley February 2004 - May 2006
Skills
Technical Support, Computer Hardware, Windows 7, Troubleshooting, XP, Help Desk Support, Windows Server, Call Center, Laptops, Windows, Servers, Printers, HTML scripting, Photoshop, Direct Sales, Management, Wireless Networking, Customer Service, Airlines, Flooring, Graphic Design, Web Design, Microsoft Office, Sales, Computer Repair, Software Installation, Customer Satisfaction, Microsoft Word, Call Centers, Microsoft Excel, Adobe Acrobat, Windows XP, Time Management, Team Building, Account Management, New Business Development, PowerPoint, Data Entry
Education
Fresno City College 2001 — 2003
Architecture, Dance
Duncan Polytechnical 1994 — 1999
Computer Science, High School/Secondary Diploma Programs
Alorica September 2015 - Present
Aaron's, Inc September 2014 - May 2015
Clydes Market April 2014 - November 2014
Walmart May 2013 - June 2014
Mckesson Corp./ NYU Langone Medical Center January 2013 - September 2013
Aegis Communications/ United Health Care November 2011 - January 2013
Asbury Automotive Group May 2012 - October 2012
Hilton Grand Vacations October 2011 - October 2012
Indian River State College Cultural Exchange Club January 2011 - July 2011
Skills
Time Management, Communications Planning, Strategic Communications, Multitasker, Computer Navigation, Organizing, Communication, Fashion Design, Customer Service, Research, Community Outreach, Sales, Social Media, Event Planning, Marketing, Employee Benefits, Public Speaking
Education
Florida International University 2015 — 2018
Bachelor’s Degree, Psychology, Junior
Indian River Community College 2010 — 2011
Associate’s Degree, Psychology, Class of 2011
Kevin Michael Productions October 1995 - Present
Alorica August 2015 - Present
FIU April 2007 - June 2015
poppynap productions 2000 - 2014
Barefoot Productions 1995 - 2009
M2 Limited 1990 - 1998
Deveraux Childrens center 1994 - 1995
US Army December 1981 - May 1991
Frostburg State University 1986 - 1991
Skills
Recording, Music Production, Music Industry, Music, Songwriting, Composition, Music Licensing, IT help desk, Mac OS X, Windows & Mac operating..., Remixing, A&R, Music Theory, Social Networking, Writing, Photoshop, Social Media, Talent Management, Social Media Marketing, Creative Direction, Musicians, OS X, Microsoft Office, Songs, Sound Design, Pro Tools, Audio Post Production, Audio Engineering, Singing, Audio Editing, Studio Recording
Education
New Horizons 2006 — 2006
Information Technology
Frostburg State University 1986 — 1991
Bachelor's degree, Psychology, Music
Seneca Valley High School 1980 — 1981
High school diploma, Sociology
earlyConnect October 2012 - Present
Alorica October 2011 - October 2012
Samsung Electronics America April 2011 - October 2011
Samsung Telecommunications America June 2010 - April 2011
Ministerio de Salud de Peru September 2008 - December 2009
New York University November 2006 - February 2007
University of North Carolina at Chapel Hill School of Public Health August 2005 - May 2006
The Council on Hemispheric Affairs June 2005 - August 2005
University of North Carolina at Chapel Hill School of Government August 2002 - May 2005
Skills
Data Analysis, Social Media, Microsoft Office, Customer Service, Management, Training, Team Leadership, Customer Satisfaction, Process Improvement, Customer Experience, Social Networking, Vendor Management, Leadership
Education
University of North Carolina at Chapel Hill 2002 — 2006
BA, Political Science, International Studies, Spanish
Georgetown University 2003 — 2003
Economics and Political Science
Search Wizards June 2013 - Present
Rock-Tenn Company February 2013 - Present
First Data Corporation October 2012 - Present
Alorica April 2012 - August 2012
Asia Pulp & Paper May 2011 - April 2012
Georgia-Pacific, LLC August 2007 - April 2011
The Home Depot August 2006 - August 2007
Julian LeCraw & Company June 2005 - August 2006
G&K Services January 2004 - June 2005
Habasit Belting January 2001 - January 2004
Skills
Strategic Sourcing, Market Intelligence, Applicant Tracking..., College Recruiting, Sourcing, Technical Recruiting, Screening, Hiring, Metrics, Full-cycle Recruiting, Talent Acquisition, Interviewing, HRIS, Benefits, Cold Calling, Talent Management, Search, Benefits Administration, Recruiting, Internet Recruiting, Employee Relations, Performance Management, SDLC, Organizational..., Human Resources, Onboarding, Personnel Management, Executive Search, Contract Recruitment, Employee Benefits, Employee Engagement, Interviews, Management, Staffing Services, Training, Vendor Management, Leadership, Payroll, Temporary Placement, HR Consulting, HR Policies, Cross-functional Team..., CRM, Workforce Planning, Succession Planning, Benefits Negotiation, Screening Resumes, New Hire Orientations, Deferred Compensation, Employer Branding
Education
Georgia Institute of Technology 1991 — 1996
B.S. Degree, Business Management
MEDNAX September 2015 - Present
Alorica September 2007 - September 2015
Atlantic Dental, Inc. November 2006 - August 2007
IBM Corporation January 2003 - July 2006
IBM Corporation January 2003 - August 2003
The Answer Group August 1999 - February 2000
Skills
Computer Science, Eclipse, Visual Basic, Software Project..., .NET, MS Project, Oracle, Data Warehousing, C, C++, JavaScript, C#, Tomcat, Perl, SSIS, Web Services, SSRS, System Administration, Microsoft SQL Server, Subversion, HTML, Software Development, Shell Scripting, Java Enterprise Edition, Troubleshooting, Python, Agile Methodologies, MySQL, SharePoint, Web Development, Visio, Software Engineering, JSP, Business Intelligence, SDLC, Programming, Windows, PL/SQL, Servlets, Java, XML, Databases, Database Design, Apache, Unix, Linux, SQL, Project Management, Visual Studio, ASP.NET
Education
Florida International University 2001 — 2003
Bachelors of Science, Computer Science (2003)
Thomas Jefferson Middle School
Alorica August 2013 - Present
Alorica December 2011 - August 2013
Skills
Customer Experience, Customer Satisfaction, Project Management, Team Building, Customer Service, Call Centers, Management, Employee Training, Change Management, Strategic Partnerships, Strategic Financial..., Team Leadership, Customer Support, Job Coaching, Coach
Education
Fresno City College 2002 — 2003
Fresno High 1996 — 2000
Alorica January 2010 - Present
Skills
Customer Service, Management, Performance Management, Call Centers, Coaching, Leadership, Team Management, Team Leadership, Team Building, Employee Engagement, Employee Training, Human Resources, Leadership Development, Training Delivery, Employee Relations
Education
Florida State University 1996 — 1997
Musical Theatre
Palatka High School 1992 — 1996
CEMEX April 2015 - Present
DANANDTAN Corp April 2013 - August 2015
La Montanara October 2013 - October 2014
1625 Michigan LLC February 2012 - July 2013
Rev- Auto Parts Corp. March 2012 - June 2013
Alorica August 2010 - September 2011
Zara December 2009 - May 2010
Starbucks Coffee Company October 2007 - December 2009
Skills
Photoshop, Photo Editing, Photography, 3D rendering, Computer Repair, Architectural Drafting, Model Making, Cashiering, Customer Service, AutoCAD, Revit, Rendering, Adobe Creative Suite, Microsoft Office, Spanish, Drawing, SketchUp, Sketching, Windows, 3D Studio Max, Interior Design, Illustrator, QuickBooks, Accounting, Aloha, POS, Bartending, Bar Management, Social Media Marketing, InDesign, Adobe Acrobat, Sales, Digital Photography, Outlook, Microsoft Word, Accounts Receivable, Accounts Payable, Retail, Time Management, Microsoft Excel, P, Budgets, Office Administration, Quicken, Facebook, Balance, Administration, Microsoft Office 2007
Education
Florida International University 2011 — 2014
Real Estate, Accounting, Business, Entrepreneurship
Miami Dade College 2007 — 2009
Architecture, Physics, Economics, Astronomy
Universidad Pontificia Bolivariana 2000 — 2006
High School
Gold Coast Professional Schools, Inc. August 2012 - Present
Personally Yours Staffing March 2012 - August 2012
Alorica November 2011 - February 2012
Bank of America January 2009 - October 2010
USL December 2002 - August 2004
First Data Merchant Services September 2000 - November 2002
Walt Disney World January 1996 - August 1999
Skills
Problem Solving, Analytics, Kronos, Oracle, Putty, Coaching, Performance Management, Self Driven, Great People Skills, Natural Leader, Team-oriented, Open-minded, People-oriented, Training Experience, Microsoft, DOS, NICE Call Recording, EMPAC, Training, Sales, Customer Service, Manangement, Management, Sales Management, Process Improvement, Interviews, Hiring, Recruiting, Conflict Resolution, College Recruiting, Resume Writing, Organizational..., Applicant Tracking..., Leadership, Employee Training, Team Building
Education
Gemological Institute of America 2006 — 2009
Accredited Jewelry Professional, Diamond and Diamond Grading, Jewelry Essentials, Diamond Essentials, and Colored Stone Essentials
DSI ® February 2015 - Present
Centriq Training August 2014 - December 2014
Nordstrom December 2011 - December 2014
Full Sail University January 2011 - September 2013
Alorica 2006 - 2011
Skills
Web Development, Adobe Creative Suite, ASP.NET, MVC, ADO.NET, HTML5, Photoshop, Databases, SQL, Troubleshooting, CSS, JavaScript, jQuery, C#, Microsoft SQL Server, HTML, Visual Studio, LINQ, C++, AJAX, Microsoft Office, jQuery UI, Microsoft Excel, Windows, Microsoft Word, Time Management, Programming, Customer Service, XHTML, Leadership
Education
Centriq TechSmart KC 2014 — 2014
C#/ .NET Application Development
Full Sail University 2011 — 2013
Mobile Development
Institute of Technology June 2015 - Present
Institute of Technology August 2014 - May 2015
Heald College June 2012 - November 2013
Alorica March 2012 - June 2012
Go Wireless Inc. January 2011 - July 2011
Wireless Advocates November 2009 - July 2010
Full Gospel Assembly of God November 1995 - June 2009
Skills
Team Building, Customer Service, Training, Recruiting, Employee Training, Sales, Interviews, Call Centers, Marketing, Public Speaking, Accounting, Accounts Payable, Hiring, Cash Flow, Technical Support, Customer Satisfaction, Troubleshooting, Windows 7, Microsoft Office, Higher Education, Community Outreach, Time Management, Leadership Development, Career Counseling
Education
National University 2015 — 2015
Master of Arts (M.A.), Strategic Communication
National University
Bachelor of Science (B.S.), Business - Organizational Leadership
Fresno City College
Associate of Arts (A.A.), English Language and Literature, General
Enterprise High School
Diploma, General Education
Alorica June 2014 - January 2015
Alorica January 2011 - June 2014
Alorica January 2009 - January 2011
Alorica November 2008 - January 2009
Earthlink January 2006 - September 2007
Mindspring/Earthlink 1999 - 2005
Mindspring Enterprises 1998 - 2000
Mindspring, Inc 1998 - 1999
Education
Georgia Institute of Technology 1993 — 1997
Master's degree, Developmental Psychology
Louisiana State University 1986 — 1992
Bachelor of Science (B.S.), Mechanical Engineering
Georgia Institute of Technology December 2014 - Present
Truly Rich LLC January 2011 - Present
Kennesaw State University September 2013 - December 2014
Kennesaw State University January 2012 - August 2013
Alorica June 2010 - December 2011
Kennesaw State University July 2009 - June 2011
Skills
Promotions, PowerPoint, Excel, Budgeting, Small Business, Microsoft Office, Organizing, Public Speaking, Online Advertising, Advertising, Online Marketing, Strategic Planning, Customer Service, Team Building, Microsoft Excel, Contract Negotiation, Budgets, Marketing, Leadership, Event Management, Creative Problem Solving, Outstanding..., Department Budgeting, Training, Social Media, Management, Time Management, Social Networking, Social Media Marketing, Problem Solving
Education
Troy University 2015 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
Kennesaw State University 2009 — 2011
Bachelor of Business Administration (B.B.A.), Business Management
Kennesaw State University - Michael J. Coles College of Business 2009 — 2011
BBA, Management concentration in Marketing
Fort Valley State University 2007 — 2009
BBA, Management
Alorica November 2012 - Present
Walmart March 2011 - February 2013
Marathon Petroleum Corporation June 2011 - September 2011
Marathon Petroleum Corporation May 2010 - August 2010
Walmart November 2009 - May 2010
Giant Eagle July 2008 - August 2009
Skills
Call Centers, Customer Service, Microsoft Office, Customer Experience, Microsoft Excel, PowerPoint, Microsoft Word, Time Management, Telephone Skills, Troubleshooting, Telecommunications, Team Leadership, Sales, Leadership
Education
Full Sail University 2015 — 2017
Mobile Application Developement, 4.0
Catholic Health Services July 2013 - August 2013
Alorica May 2013 - June 2013
Skills
Music Production, Customer Service, Songwriting, Editorial Photography, Visual Arts, Computer Repair, Computer Maintenance, Studio Recording, Logic Pro, Pro Tools, Music, Event Planning
Education
Full Sail University 2013 — 2015
Bachelor of Science (B.S.), Recording Arts, Alumni
Miami Dade College 2012 — 2013
Psychology
Robert Morgan Educational Center 2008 — 2012
High School Diploma, Visual & Performing Arts
The Home Depot Kennesaw Contact Center August 2014 - Present
Halliburton & Associates December 1992 - Present
The Home Depot Kennesaw Contact Center January 2014 - August 2015
Halliburton & Associates September 1993 - August 2015
The Home Depot March 2013 - December 2013
Alorica July 2010 - March 2013
Sterling Jewelers May 2008 - October 2008
Helzberg Diamond September 2007 - August 2008
Dillards September 2002 - October 2005
Zale Jewelers November 2002 - September 2003
Skills
Customer Service, English, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Budgets, Retail, Strategic Planning, Photoshop, Negotiation, Fashion, Windows, Visual Merchandising, Teamwork, Time Management, Merchandising, Inventory Management, Team Building, Cashiering, Telephone Skills, Project Planning, Troubleshooting, Loss Prevention, Retail Sales, Store Management, Store Operations, Inventory Control, Data Entry, Sales, Planograms, POS, Profit, Customer Experience, P, Pricing, Trend Analysis, Call Centers, Employee Training, Training, Customer Satisfaction, Hiring, Sales Management, Team Leadership, Management, Performance Management, Leadership, Coaching, Recruiting
Education
Walden University 2015 — 2019
Bachelor of Science (BS), Health/Health Care Administration/Management
Gwinnett College-Lilburn 2011 — 2012
Null, Computer Science
Georgia Perimeter College 2002 — 2004
Null, Sociology, 4.0
Georgia Perimeter College 1994 — 1997
Design and Applied Arts, 4.0
In Home Supportive Services July 2006 - Present
Alorica January 2015 - March 2015
Education
Fresno City College 2005 — 2007
General Studies
Central High 2001 — 2005
High School, All subjects, na
Target April 2015 - Present
Maggiano's Little Italy November 2014 - April 2015
Alorica April 2014 - October 2014
jcpenney November 2011 - October 2014
Walmart January 2010 - November 2011
Skills
Customer Service, Call Centers, Retail, Customer Engagement, Customer Satisfaction, Clerical Work, Office Administration, Typing
Education
Georgia Perimeter College 2011 — 2014
Business Administration and Management, General
Sears Home Improvement Products October 2015 - Present
Alorica April 2014 - September 2015
Alorica April 2013 - April 2014
Alorica January 2010 - April 2013
Skills
Training, Management, Call Centers, Vendor Management, Team Leadership, Team Management, Leadership, Process Improvement, Coaching, Customer Satisfaction, Quality Assurance, Team Building, Performance Management, Customer Service, Employee Relations, Leadership Development, Onboarding, Employee Engagement, Sales, Employee Training, Recruiting, Outsourcing, CRM
Education
Florida International University 2012 — 2014
Bachelor of Arts (B.A.), Psychology
Rivendell Community Inc. November 2014 - Present
Retail Imaging November 2012 - July 2013
Alorica May 2012 - November 2012
Professional Exchange Service Corporation October 2010 - February 2011
Skills
Customer Satisfaction, Call Centers, Customer Service, Computer Hardware, Troubleshooting, Digital Photography, Customer Experience, Team Leadership, Sales, Training, Photography, Technical Support, Printers, Microsoft Office, Photoshop, Management, Hardware, Team Building, Leadership, Writing, Data Entry, Team Management
Education
Fresno Pacific University 2001 — 2006
Bachelor of Arts (BA)--Pending due to disability, Biblical and Religious Studies
Fresno Pacific University
Graybar August 2014 - Present
Sioux City Wintronic May 2011 - July 2014
Best Buy October 2009 - May 2011
Long Lines 2007 - 2008
Alorica December 2006 - October 2007
Skills
Sales, Customer Service, Microsoft Office, Inventory Management, Sales Management, Direct Sales, Retail, Customer Satisfaction, Social Networking, Time Management, Merchandising, Teamwork, Salesforce.com, Account Management, Team Leadership, Leadership, Customer Experience, Team Building, Microsoft Excel, Microsoft Word, PowerPoint, Retail Sales, Marketing, Social Media, Sales Operations, Wireless, Fiber Optics, Power Supplies, Home Theater, Low Voltage, Batteries, LED lighting systems, Racking, HDMI, CCTV, Telecommunications, Telephony, Audio Engineering, Training, Soldering, Component Repair
Education
Full Sail University 1997 — 1998
Associate of Science (A.S.), Recording Arts Technology/Technician
The GEO Group, Inc. February 2014 - Present
Corrections Corporation of America October 2012 - February 2014
Superior Fence and Rail May 2012 - July 2012
Swamp Water Cafe June 2011 - December 2011
Oceanboy Farms Inc 2007 - 2007
Alorica 2006 - 2006
Skills
Excel, Creative Writing, Presentation Development, Customer Service, PowerPoint, Video Editing, People Skills, Social Media, Public Relations, Troubleshooting, Microsoft Excel, Facebook, Data Analysis, Microsoft Office, Editing, Data Entry, Time Management, Social Networking, Leadership, Event Planning, Critical Thinking, Teamwork, Microsoft Word
Education
Full Sail University 2009 — 2011
Bachelor of Science (B.S.), Entertainment Business
Golden Tech - IT Solutions March 2015 - Present
Alorica January 2015 - March 2015
Unisys April 2014 - October 2014
H&R Block January 2007 - April 2014
Interop Technologies January 2002 - May 2006
Skills
Technical Support, Windows Server, Troubleshooting, Linux, Active Directory, Networking, VMware, Disaster Recovery, SQL, Windows 2003 server, Windows 2008 Server, Microsoft Exchange, IIS, windows 7, windows 8, windows 10, Help Desk Management, Perl, HTML, Java, JavaScript, PHP, Red Hat Linux, CentOS, Python, MySQL, Database Replication, System Administration, Windows System..., Time Matters support, Microsoft Office..., Custom software...
Education
Florida SouthWestern State College 2007 — 2008
Computer Systems Networking and Telecommunications
Hodges University 2000 — 2001
Computer Science and Network Administration
Florida SouthWestern State College 1995 — 1996
Computer Science
Valvoline Instant Oil Change June 2014 - Present
Dos Okies Property Maintenance May 2013 - Present
Fresno County Private Security September 2011 - October 2014
Alorica October 2013 - June 2014
CVS Caremark Corporation May 2012 - September 2012
Turner Security April 2010 - March 2011
Skills
Event Security, Private Security, Manned Guarding, Protective Security, Crime Prevention..., Personnel Security, Security, Glock, Crowd Control, Security Training, Security Event..., Certified Protection..., Handgun, Physical Access Control, Security+, Mobile Patrol, Personal Security, Workplace Violence, Patrol, Cpr Certified, Pharmacy, Public Safety, Guarding, VIP Protection, Staff Supervision, Security Awareness, Protective Services, HIPAA, Building Security, Drug Recognition, Asset Protection, Pharmacy Automation, Armed, Verbal De-escalation, Conflict Resolution, Physical Security, Customer Service, Security Incident, Surveillance, Security Investigations, Travel Security, Physical Security..., AED, ASIS, Surveillance Detection, Supervisory Skills, First Responder, Pistol, Microsoft Office, Public Speaking
Education
Fresno City College 2011 — 2015
Biology, General
Institute of Technology 2010 — 2011
Pharmacy Technician Certification, Pharmacy Technician/Assistant
Cricket Wireless November 2014 - February 2015
West Corporation September 2011 - November 2012
Alorica April 2012 - October 2012
Contemporary Services Corporation September 2009 - September 2011
C5 Youth Foundation May 2008 - August 2008
Boston Culinary Group June 2007 - March 2008
Walt Disney World June 2006 - August 2006
Skills
PC maintenance, Customer Service, Troubleshooting, Call Center, Windows 7, Windows 95, Windows XP Professional, Short Sales, Sales Support, Inside Sales, Hardware Support, Software Installation, Social Networking, Social Media, Social Media Marketing, Data Entry, Transportation, Monorail, Typing, XP, Leadership, Networking, Training, Event Management, Call Centers, Time Management, Computer Maintenance, Team Building, Windows XP, Public Speaking, Sales, Event Planning, Microsoft Office, Management, Public Relations, Marketing
Education
Full Sail University 2006 — 2007
Recording Arts
Devry University 2006 — 2006
Business Administration
Outcomes Health Information Solutions March 2014 - Present
Convergent outsourcing October 2012 - March 2014
Alorica November 2010 - May 2012
Skills
Microsoft Word, Customer Service, PowerPoint, Teamwork, Retail, Data Entry
Education
Georgia Perimeter College 2014 — 2017
Associate's Degree, Communication, Journalism, and Related Programs, 3.33
Alorica June 2012 - April 2013
Ace Parking January 2011 - May 2012
Walgreens October 2009 - December 2010
Education
Fresno City College 2013 — 2015
Associate's Degree, Psychology
Peace Corps February 2015 - Present
California Health Sciences University (CHSU) August 2014 - February 2015
Alorica June 2013 - August 2013
Baskin Robbins June 2011 - August 2012
Skills
Microsoft Office, Economic Development, International Economics, Economics, Customer Service, Social Media, Academic Advising, Academic Tutoring, Product Marketing, Communication, Teamwork, Public Speaking
Education
University of California, Merced 2012 — 2014
Bachelor's Degree, Economics, 3.6
Thammasat University 2013 — 2013
Bachelor's Degree, Economics
Fresno City College 2011 — 2012
Alorica September 2014 - Present
American Courage Marketing Group February 2002 - Present
Orange Lake Resorts, Holiday Inn Club Vacations January 2014 - September 2014
Summer Bay Resort September 2010 - October 2013
Wyndham Vacation Ownership January 2007 - September 2010
American Courage Marketing Group September 2005 - December 2006
Mears Transportation Group September 2004 - September 2005
DDC Tours & Guest Services, Inc November 1991 - August 2004
Skills
Over 20 years of..., Excellent verbal..., Ability to establish..., Proven ability to meet..., Strong telephone and..., Goal-oriented..., Extremely productive in..., Sales, Customer Service, Marketing, Marketing Strategy, Customer Satisfaction, Team Building, New Business Development, Ability to cold-call..., Negotiation, Direct Sales, Account Management, Management, Strategic Planning, Business Development, Event Management, Advertising, Public Relations, Public Speaking, Hospitality, Recruiting, Training, Team Leadership, Coaching, Business Analysis, Operations Management, Customer Retention, Time Management, Microsoft Office, Microsoft Excel, Microsoft Word, Email Marketing, WordPress, Blogging, Employee Training, Call Centers, Family Vacations, Promotions, Internet Entrepreneur, Online Marketing, Personal Development, Motivation, Independence, Consulting
Education
Gannon University 1977 — 1979
Master of Science (MS), Microbiology, General
Gannon University 1973 — 1977
Bachelor of Science (BS), Biology / Chemistry double major
TekTegrity, Inc. March 2013 - Present
Alorica 2011 - 2012
Willow International College 2010 - 2011
SMG 2007 - 2010
Skills
Quote Preparation, ConnectWise, Dell Computers, Technical Support, Advanced Microsoft Word..., Computer Repair, Hardware, Troubleshooting, Windows 7, Operating Systems, Software Installation, Leadership
Education
Fresno City College 2009 — 2012
Computer Science
State Center Community College District Clovis 2010 — 2011
Ceritfication, Computer / Network Support Technician
Abercrombie & Fitch September 2014 - Present
Primerica July 2013 - July 2014
Alorica August 2012 - November 2012
Synovate May 2008 - October 2008
Skills
Communication, Team-oriented, Goal Oriented, Leadership, Interpersonal Skill, Mathematics, Crunching Numbers, Microsoft Office, Sales Operations, Management, Networking, Finance, Teamwork, Sales, Access, Customer Service, Time Management, Marketing, Strategic Planning, Team Leadership, Microsoft Word, Microsoft Excel, PowerPoint
Education
Florida International University - College of Business Administration 2013 — 2014
Master of Business Administration (M.B.A.), Finance and Financial Management Services, GPA: 3.5
Webber International University 2009 — 2012
Bachelor of Science (BS), Business Administration and Management, General, GPA: 3.2
Coral Reef 2005 — 2009
Legal and Public Affairs- Criminal Justice, GPA: 3.9
Alorica July 2015 - Present
Alorica September 2014 - Present
Corporate Communications, Public Relations Leadership in the Colorado Springs, Colorado Area 2013 - Present
WTF Communications & Consulting December 2011 - Present
Reed Elsevier - LexisNexis January 2001 - November 2011
Freeman, Freeman & Assoc., P.C. 1986 - 2001
Skills
Training, Leadership, Change Management, Public Relations, Management, Editing, Public Speaking, Quality Assurance, Legal Writing, Criminal Law, Employee Training, Corporate Communications, Time Management, Fundraising, Software Documentation, Data Analysis, Mentoring, Coaching, Competitive Analysis, Content Management, Strategy, Negotiation, Budgets, Team Leadership, Content Development, Government, Analytics, Human Resources, Analysis, Strategic Planning, Arbitration, Contract Negotiation, Problem Solving, Program Management, Consulting, Internal Communications, Research
Education
New Horizons Computer Learning Center of Colorado 2013 — 2014
CompTIA Certifications: A+, Network+, Security+; ITIL v3 Foundations / ITSM, Information Technology Service Management
The John Marshall Law School 1972 — 1975
J.D., Law
Franklin College 1967 — 1971
B.A., Political Science and History
Indianapolis Arlington High School 1963 — 1967
High School Diploma, history, polotical science
Anderson Consulting Services April 2014 - Present
Florida Memorial University National Alumni Association June 2008 - January 2014
Alorica September 2009 - December 2011
Alpha Phi Alpha Fraternity, Inc. January 2008 - December 2011
PRC March 2002 - October 2009
Friends of the Children, Inc 1996 - 2002
Montinari Clinical School 1986 - 1996
Skills
Leadership, Management, Sales Operations, Marketing, Coaching, Customer Satisfaction, Customer Service, Time Management, Leadership Development, Training, Public Speaking, Team Building, Community Outreach, Event Planning, Fundraising, Government, Microsoft Excel, Microsoft Office, Microsoft Word, Nonprofits, Outlook, Program Management, Social Media Marketing, Social Networking, Staff Development, Strategic Planning, Team Leadership
Education
Florida Memorial College 1979 — 1984
BS, Education
Insurance of America February 2012 - Present
Joe Hanley's Tree Trimming June 2012 - October 2013
1-800 CONTACTS December 2003 - January 2012
Alorica January 2000 - December 2003
Skills
Microsoft Excel, Microsoft Office, Bookkeeping, Accounts Payable, Sales, Auditing, Coaching, Quality Assurance, QuickBooks, Social Media, Time Management
Education
Florida State University 1984 — 1987
Bachelor of Science (BS), Purchasing, Procurement/Acquisitions and Contracts Management
Palm Beach State College 1982 — 1984
Associate of Arts (A.S.), Business Administration and Management, General
Link Construction October 2013 - Present
Alorica Inc. July 2013 - September 2013
School of Communication Science and Speech Disorders January 2012 - December 2012
Alorica January 2011 - May 2012
GRC Properties December 2008 - December 2010
The Edison Restaurant April 2008 - December 2008
Leapin Lizard Bar & Grille March 2005 - April 2008
Fiddlesticks Country Club January 1997 - January 2005
Skills
Windows, Microsoft Office, Jonas, Logistics, Database Management, Access, PowerPoint, Visio, Microsoft Publisher, Apple, Ubuntu, HIPAA Certified, Camtasia, HIPAA, Microsoft Project, Mac OS X, MySQL, Wordpress, OS X, Database Admin, MS Project, Networking, Technical Support, Project Management, Healthcare Information..., Information Technology, Troubleshooting, Windows 7, SharePoint, Management, System Administration, Databases, Windows Server, Computer Hardware, Active Directory, Customer Service, Operating Systems, Microsoft SQL Server, Network Administration, Technical Writing, Network Security, Disaster Recovery, Microsoft Exchange, CSS, Security, Database Administration, Java, Wireless Networking, Servers, JavaScript
Education
Florida State University 2011 — 2012
BS, Information Technology
Edison State College 2008 — 2010
Associates of Arts Degree received 2010, Information Technology
College of thick grey matter 1915 — 2006
Earth survival 8, How to live and dodge overly zealos poppa alive to share
Alorica February 2015 - July 2015
Gold Rush Taxi LLC June 2014 - September 2014
DreamFire Services February 2008 - February 2014
Devine Porfolio January 2013 - December 2013
Apple Bees August 2013 - 2013
OverCome Fitness Center 2009 - 2011
Apple Bee's Bar and Grill January 2008 - September 2008
Taco Bell May 2007 - January 2008
Kent Aquatics May 2006 - December 2006
Skills
Marketing, Entrepreneurship, Social Media Marketing, Social Networking, Project Management, Advertising, Constant Contact, Google Apps, QuickBooks, Microsoft Word, Microsoft Excel, Microsoft Access, Information Technology, Office Equipment, Promotions, Small Business, Research, Online Marketing, Event Planning, Web Design, Event Management, Email Marketing, Marketing Communications, Fundraising, Business Planning, Marketing Strategy, Management, Website Development, Mobile Marketing, Adobe Acrobat, Public Relations, Account Management, Team Building, Strategic Planning, Training, Sales, E-commerce, Retail, Human Resources, Social Media, Facebook, Web Marketing
Education
Folsom Lake College 2007 — 2014
Associate of Arts (AA), Business, Small Business Management/Entrepreneurship
Folsom Lake College 2007 — 2014
Associate of Arts (A.A.), Management
Folsom Lake College 2007 — 2010
Project Management Certificate of Achievement, Project Management
Folsom Lake College 2007 — 2010
Small Business Management/Entrepreneurship Certificate of Achievement, Entrepreneurial and Small Business Operations
Ponderosa High School 2003 — 2007
High School Diploma
Alorica 2004 - Present
Education
Florida International University
Alorica February 2014 - Present
Linedata Capitalstream October 2012 - February 2014
gMed February 2011 - October 2012
MJM Consulting 2008 - October 2012
Cheney Brothers, Inc. 2009 - 2010
ExecuTrain January 2007 - September 2009
ABN AMRO February 2003 - October 2004
ABN AMRO Mortgage Group February 2003 - October 2004
Fiserv August 1998 - February 2003
Comprehensive Health Services September 1996 - August 1998
Skills
Visio, Mortgage Lending, Team Building, Instructor-led Training, Operations Management, Business Analysis, Strategic Planning, Project Management, Leadership, Technical Writing, Instructional Design, Program Management, Training, Budgets, Project Planning
Education
Florida Institute of Technology 1992 — 1993
MS, OR
University of the West Indies, St. Augustine Campus 1986 — 1989
BS, Mathematics
St Joseph's Convent 1978 — 1985
Alorica February 2006 - Present
Education
Florida International University 2001 — 2003
BA, Business Administration
Lennar July 2015 - Present
Alorica 2007 - Present
Alorica December 2007 - June 2015
Bacardi August 2006 - December 2007
Lennar 2006 - 2006
Comcast 2001 - 2005
Skills
Essbase, Hyperion Planning, Hyperion Enterprise, Financial Planning, Finance, Forecasting, Financial Reporting, Business Intelligence, Business Analysis, Process Improvement, Analysis, Hyperion, PeopleSoft, Strategic Financial..., Vendor Management, Business Process..., Management, Outsourcing
Education
Florida International University 2001 — 2003
MBA, Business Administration, Management and Operations
Penn State University 1987 — 1991
BS, Journalism/History
Evolution Health October 2015 - Present
Soleil Communications June 2015 - September 2015
Alorica September 2014 - December 2014
(Name Withheld) October 2013 - August 2014
Wings N Things August 2009 - March 2012
KIS Business, Inc. February 2007 - December 2008
Kitchen Artisans, Inc. September 2006 - February 2007
Clutch Creative May 2004 - September 2006
Skills
Marketing Communications, Marketing, Social Media, Project Management, Management, Program Management, Marketing Strategy, Product Development, Strategic Planning, Public Relations, Administration, Customer Service, Communication, Leadership, Media Relations, Press Releases, Market Research, Social Networking, Proposal Writing, Community Organizing, Online Marketing, Newsletters, Nonprofits, Critical Thinking, Creative Writing, Grassroots Organization, Cross-functional Team..., Social Commentary, Political Commentary, Community Building, Community Emergency..., Online Research, Non-fiction Writer, Civil Liberties, Preparedness, Disaster Response, Social Media Marketing, Blogging, Commentary, Sustainability, Permaculture, Research, Liberty, Social Sustainability, Sustainability Education, Article Creation, Disaster Recovery, Microsoft Office, Training, Sales
Education
Georgia Institute of Technology 2002 — 2005
Science, Technology, & Culture
Middle Georgia State College 2000 — 2002
Associate of Arts (AA), Education
Middle Georgia State College 2000 — 2002
Associate of Science (AS), General Studies
Montgomery County High School 1998 — 2002
Alorica January 2014 - March 2015
SkyBank Financial July 2013 - December 2013
Alphastaff January 2007 - January 2013
AlphaStaff Group, Inc. January 2007 - January 2013
Rewards Network June 1996 - July 2005
Skills
Employee Benefits, Customer Service, Benefits Administration, Employee Relations, Workers Compensation, Unemployment Claims, Payroll, Human Resources, PEO, ADP Payroll, FMLA, HRIS, Onboarding, Performance Management, New Hire Orientations, COBRA, Insurance, Employment Law, Personnel Management, Change Management, Applicant Tracking..., Open Enrollment, HR Policies, 401k, HR Consulting, Employee Handbooks, SPHR, Legal Compliance, Job Descriptions, Workforce Planning, Talent Management
Education
Florida International University 1986 — 1990
B.A., Liberal Studies
Ultimate Software November 2012 - Present
Alorica October 2010 - September 2012
PRC October 1997 - October 2010
Precision Response Corporation October 1997 - October 2010
G.M. Selby & Associates 1996 - 1998
G.M. Selby & Associates 1996 - 1998
Skills
Vendor Management, Call Center, Disaster Recovery, Data Center, Process Improvement, BPO, Cloud Computing, Outsourcing, Active Directory, Project Management, VoIP, Avaya, Troubleshooting, Business Analysis, Servers, Telecommunications, Program Management, SaaS, Change Management, Microsoft Exchange, VMware Infrastructure, NICE Call Recording, Verint Call Recording, RightFax, Openfire, EMC Celerra, EMC Storage Solutions, Clariion, Symantec Endpoint..., Solaris 8/9/10, IBM Servers, Dell PowerEdge Servers, HP Proliant, EMC Networker, Symantec Backup, Enterprise Vault, Dell PowerVault, SDLC, PCI Standards, HIPAA, SAS70, Citrix, Enterprise Storage, SOX Compliancy, Iso 9000, Datacenter..., Data Center Design, Microsoft Operating..., IT Leadership
Education
Florida International University - College of Business
Alorica December 2009 - Present
Dale Carnegie Training January 2007 - Present
Skills
Executive Coaching, Employee Engagement, Talent Management, Performance Management, Employee Relations, Recruiting, Career Development, Succession Planning, Change Management, Career Management, Conflict Resolution, Outplacement, Strategic Planning
Education
Florida International University 2008 — 2008
Master's, Human Resource Management
Yoga Teacher Training
Alorica September 2008 - Present
University of Miami March 2007 - September 2008
The Brand Institute September 2005 - February 2007
Genworth May 2004 - August 2004
Miami-Dade Community College September 2000 - October 2002
Skills
Access, Program Management, ERP, Training, Human Resources, Analysis, Databases, Cross-functional Team..., Team Building, Interviews
Education
Florida International University
Bachelor, International Business Administration
Alorica May 2014 - Present
Doctor's Office May 2013 - February 2014
Mutiny Hotel September 2010 - May 2012
Miami International Festival January 1993 - January 2004
Survivors of the Shoah Visual History Foundation January 1994 - January 1998
CenTrust Bank January 1988 - January 1991
Professional Bancorp Mortgage Company January 1986 - January 1988
Skills
Budgeting, Customer Service, Planning, Teamwork, Editing, Customer Relations, Microsoft Office, Problem Solving, Budgets, Budget Process, Microsoft Excel, Hospitality Industry, Loans, Microsoft Word, Project Management, Newsletters, Organization, Office Administration, Office Management, Proofreading, PowerPoint, Volunteer Management, Project Planning, Event Planning, Public Relations, Social Networking, Marketing, Event Management, Hospitality, Management, Marketing Strategy, Strategic Planning
Education
Florida International University
MPA, Public Administation
University of Florida
BA, Communications & English
Florida International University
Master of Public Administration, Business & Organizational Science
University of Florida
Bachelor of Arts, Education
Alorica June 2015 - Present
Electronic Recyclers International, Inc. November 2014 - December 2014
Hobb's Grove Haunted House October 2012 - November 2014
Center for Multicultural Cooperation August 2007 - August 2014
Spirit Halloween September 2013 - October 2013
Greenheart Entertainment January 2011 - January 2013
5th Realm Haunted House September 2007 - October 2011
Fright Night Scream Park July 2008 - November 2010
Skills
Filming, Video Production, Final Cut Pro, Photoshop, Social Media Marketing, Social Media, Facebook, Commercials, Documentaries, Graphic Design, YouTube, Acting, Scaring, Supervising, Digital Organization, Film, DJ, Social Networking, Web Design, Video Editing, Entertainment, Media Production, Video, Film Production, Adobe Creative Suite, New Media, Film Editing, Blogging, Editing, Digital Media, Premiere
Education
Fresno City College 2010 — 2012
Graphic Design, Film
Center for Advanced Research and Technology 2008 — 2010
Multimedia Digital Video;Interactive Game Design
Bullard High School 2006 — 2010
Asurion August 2012 - Present
Aetna August 2009 - January 2010
Synovate April 2007 - August 2009
Alorica March 2006 - March 2007
Skills
Troubleshooting, Windows, Telephone Skills, Billing, Administration, Invoicing, System Administration, Technical Support, Customer Service, Call Centers, Software Documentation, Outlook, Windows XP, Training, Computer Hardware, Microsoft Excel, Customer Experience
Education
Fresno City College 2003 — 2005
Associate's degree, Electrical Systems Technology
Central High School 1999 — 2003
Diploma, Diploma
Alorica September 2007 - December 2013
Kisco Senior Living March 2003 - July 2007
Kisco Senior Living January 2002 - June 2005
Target June 1999 - December 2001
Target May 1995 - June 1999
Target March 1988 - May 1995
Skills
Talent Management, Human Resources, Onboarding, HR Policies, Performance Management, Employee Relations, Employee Engagement, Recruiting, Talent Acquisition, HRIS, Deferred Compensation, New Hire Orientations, Benefits Administration, Workforce Planning, FMLA, Management
Education
CSU Fresno 1990 — 1994
Bachelor of Science (B.S.), Business Administration and Management, Human Resource Management
Fresno City College 1987 — 1990
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
Alorica July 2014 - August 2014
Alorica January 2014 - April 2014
Alorica November 2013 - December 2013
Virtue Marketing LLC March 2013 - August 2013
Georgia College and State University August 2012 - December 2012
Georgia College & State University January 2011 - December 2012
Georgia College and State University May 2012 - August 2012
Publix Super Markets April 2007 - April 2008
Skills
Research, Foreign Policy, Politics, Policy Analysis, Public Policy, Public Speaking, Superior written &..., Nonprofits, Community Outreach, Time Management, Budgets
Education
Georgia College and State University 2011 — 2012
Master, Public Administration
Georgia College and State University 2008 — 2010
Bachelor's, Political Science
Georgia College and State University 2008 — 2010
Bachelor of Science, Political Science
Kennesaw State University
Barracuda Networks November 2010 - Present
Alorica March 2007 - July 2010
Alorica August 2006 - March 2007
Skills
Customer Service, Microsoft Excel, Troubleshooting, Microsoft Office, Human Resources, Process Improvement, Benefits Administration, Customer Satisfaction, Leadership, Research, ADP Payroll, PowerPoint, Public Relations, Payroll, Outlook, Microsoft Word, Windows 7, Vendor Management, Technical Support, Social Media, Windows, Social Media Marketing, Staff Development, Cross-functional Team..., Operations Management, Teaching, Social Networking, Event Management, Event Planning, Public Speaking, Editing, Program Management
Education
Fresno City College 2012 — 2016
Associate of Science (A.S.), Library and Information Science
Alorica June 2013 - Present
Miami International Airport January 2011 - May 2011
Florida Memorial University January 2011 - May 2011
Experiece aviation 2011 - 2011
Zip technologies August 2007 - September 2008
Zip Technologies December 2005 - August 2007
Anbell Agencies January 2005 - November 2005
JNAP (Jamaica Access Point May 2004 - December 2004
Digicel Jamaica Ltd October 2003 - May 2004
Education
Florida Memorial College 2010 — 2013
Aeronautical Science, Aviation
Alorica January 2005 - September 2015
Convergys December 2002 - August 2004
National Asset Management January 1999 - December 2001
Waste Management January 1997 - January 1999
Skills
Call Centers, Collections, Employee Relations, Employee Benefits, Account Management, Operations Management, Recruiting, Employee Training
Education
Florida Memorial College
Bachelor of Science (BS), Management Information Systems, General
Keller Graduate School of Management of DeVry University
Master's degree, Human Resources Management and Services
Alorica October 2013 - Present
Calusa Nature Center May 2011 - September 2013
Education
Franciscan University of Steubenville 2010 — 2012
Master of Arts (MA), Philosophy
Illinois State University 2006 — 2009
Bachelor of Science (BS), Biology/Biological Sciences, General
Alorica February 2012 - Present
RCN July 1999 - February 2012
Skills
Telecommunications, Call Center, Team Leadership, Customer Satisfaction, Workforce Management, Call Centers, Vendor Management, Customer Experience, Troubleshooting, Contact Centers, Outsourcing, BPO, Team Management, Call Center Development, Project Management
Education
Florida International University 1995 — 1999
Alorica June 2010 - Present
Ashworth University January 2009 - April 2009
Helzberg Diamonds November 2007 - June 2008
Skills
Corporate Citizenship, Career Strategist, Legal Research, Art Education, Cost Drivers, Loss Prevention, Interior Design
Education
Georgia Perimeter College 2012 — 2015
Bachelor's degree (pending), Nursing Education
Gwinnett College-Lilburn 2009 — 2013
Associate's degree (pending), Business, Management, Marketing, and Related Support Services
Azle ISD August 2011 - Present
Melody Acres Stable January 2009 - January 2012
Kansas Juv June 2009 - June 2011
Alorica August 2007 - June 2009
Western Resources January 1999 - January 2003
Kansas Gas Marketing January 1995 - January 2001
Western Resources January 1993 - January 1995
Skills
Customer Service, Operations Management, Accounting, Corrections, Banking, Retail, Security, Electric Utility, Natural Gas, Contract Negotiation, Marketing Research, Website Development
Education
Friends University 1999 — 2001
Master of Science (MS), Business Administration and Management, General
Washburn University 1981 — 1999
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Alorica December 2004 - Present
Connoisseur Media August 1999 - Present
Jet Broadcasting January 1977 - August 1999
Skills
Sales/Customer Service, Radio Broadcasting, Commercial Writing, Radio, Radio Host, Broadcast, Radio Advertising, Voice Over, Media Buying, Copywriting, Advertising, Audio Engineering, Copy Editing, Television, Media Relations, Public Relations, Facebook, Press Releases, Digital Media, Video Production
Education
Gannon University 1975 — 1981
Bachelor of Arts (BA), Communication Arts
Academy High 1971 — 1975
Alorica October 2013 - Present
A-L Financial March 2010 - April 2012
Rent-A-Center January 2009 - March 2010
Century 21 C. Watson June 2005 - September 2008
Nissan of Clovis September 2007 - August 2008
Bank of America March 2000 - September 2004
Skills
Customer Service, Customer Satisfaction, Customer Retention, Cold Calling Experience, Sales Management, Sales Operations, Real Estate, Inventory Control, Inventory Management
Education
Fresno City College 2003 — 2005
Associate's degree, Business Administration and Management, General, 3.5
Allconnect March 2015 - Present
P&F USA, Inc. November 2013 - March 2015
FedEx September 2013 - December 2013
Bank of America January 2013 - May 2013
MarketSource Inc. March 2012 - December 2012
Alorica October 2011 - March 2012
Macy's November 2009 - October 2011
Skills
Sales, Customer Service, Customer Oriented, Customer Satisfaction, Sales Presentations, Cold Calling, Call Center, ACSS, Brand Awareness, Sales Management, Management
Education
Georgia Perimeter College
Valnet Communications August 2007 - Present
Alorica June 2007 - August 2007
Chickasaw Telecom, Inc. February 1999 - April 2003
Skills
CCNA, Cisco Technologies, Telecommunications, Customer Service, VoIP, Microsoft Certified..., Data Center, Wireless, Unified Communications, Network Security, Account Management, IVR Voice Work
Education
Friends University 1995 — 1997
Bachelor of Science (BS), Computer Science / Information Systems
Alorica December 2002 - March 2013
Skills
Quality Assurance, Call Centers, Quality Management, Quality Auditing, Process Improvement, Contact Centers, Metrics, Software Quality...
Education
Fresno City College 1994 — 1994
US Air Force Reserve October 2014 - Present
Alorica August 2013 - Present
South Florida Council, Boy Scouts of America June 2013 - July 2013
Skills
Community Outreach, Program Development, Computer Hardware..., Computer Repair
Education
Florida International University 2009 — 2012
Bachelor of Arts (B.A.), Psychology
Miami Dade College 2006 — 2008
Associate of Arts (AA)
Costa Farms March 2013 - June 2013
Follett Higher Education Group December 2011 - January 2013
Alorica October 2012 - November 2012
Skills
Customer Service, Microsoft Excel, Microsoft Word, Outlook, Time Management
Education
Florida International University 2012 — 2014
Bachelor of Business Administration (BBA), International Business
Miami Dade College 2010 — 2012
Associate of Arts (AA), Business Administration and Management, General
Alorica July 2013 - Present
Caraustar June 2010 - June 2012
Kangaroo Express, an operating trade name of The Pantry, Inc. November 2004 - January 2006
Skills
Computer Proficiency, Computer Repair, Computer Maintenance, Precision Measuring, Cashiering, Management, Forklift Operator
Education
Florida State University 2013 — 2015
Bachelor of Science (BS), Computer Science
St. Johns River Community College 2011 — 2013
Associate of Arts (AA), Computer Science
F.S. Fehrer Automotive GmbH February 2014 - Present
Alorica June 2013 - December 2013
Skills
BPO, Customer Service, Call Centers, Customer Satisfaction, Microsoft Excel, Training, Microsoft Word, Team Leadership, Sales, Leadership, Process Improvement
Education
Full Sail University 2015 — 2017
Bachelor of Science (B.S.), Sports Marketing and Media
Britton-Macon Area High School 2005 — 2009
High School Diploma
Alorica October 2013 - Present
Royale Inc. 2012 - 2013
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Adobe Acrobat, Photoshop, C++, Visual Basic, Avid Media Composer, POS, Sales, Cash Register, Complaints, Inventory Management, Customer Service, Customer Satisfaction, Long-term Customer..., Customer Retention, Employee Training
Education
Fresno City College 2011 — 2013
Bachelor of Arts (BA), Cinematography and Film/Video Production, junior
Sunnyside High School 2010 — 2011
High School Diploma, General Studies
Alorica 2001 - 2013
Education
Florida State University
Bachelor's degree
Alorica September 2012 - Present
Foster Farms February 2012 - September 2012
Education
Fresno City College 2007 — 2007
Computer information Technology
Edison High 2003 — 2007
Mobile County Sheriff's Office November 2014 - Present
Pilot Catastrophe Service August 2011 - November 2014
Alorica June 2009 - August 2011
SHOE SHOW, INC. July 2008 - January 2009
Skills
Customer Service, Customer Oriented, Customer Satisfaction, Microsoft Office, Microsoft Word, Microsoft Excel, Typing, Data Entry, Office Equipment, Front Office, Insurance, Property & Casualty..., Retail, Cashiering
Education
Fort Hays State University 2014 — 2017
Bachelor of Technology (B.Tech.), Web Development
Serpa Packaging Solutions November 2014 - Present
Elliott Manufacturing August 2012 - September 2014
Alorica November 2010 - August 2012
Weir Minerals Floway Pumps April 2010 - October 2010
Elliott Manufacturing June 2007 - February 2009
DPS Telecom October 2006 - February 2007
Patton Air Conditioning June 2005 - October 2006
Skills
Sheet Metal, Engineering, Management, Lean Manufacturing, AutoCAD
Education
Fresno City College 2004 — 2012
AS, AA, certification, Drafting, Mathematics, Business
Diversified Exposure Inc April 2013 - Present
Sprint October 2011 - September 2012
Alorica March 2005 - July 2011
Phase One Employment Service March 1992 - March 2005
Skills
Management, Training and..., Team Leadership, Cross-functional Team..., Team Building, Sales Management, Sales Operations, CRM, Sales, Customer Satisfaction, Salesforce.com, Lead Generation, Team Motivation, Recruiting, Customer Service, New Business Development, Account Management, Marketing, Marketing Strategy, Microsoft Office, Leadership, Business Development, Sales Process, B2B, Acquisitions
Education
Florida State University
Special Education
Orlando College
Interior Design
Alorica June 2014 - November 2014
YMCA June 2011 - July 2011
Skills
CompTIA A+, CompTIA Network+, Microsoft Certified..., Microsoft Certified..., Microsoft Office Master...
Education
Florida SouthWestern State College 2011 — 2016
Associate's Degree, General Education
Dunbar High School 2009 — 2012
High School Diploma
Alorica December 2012 - Present
Alorica August 2011 - Present
DuPont April 2008 - September 2010
Skills
Customer Service, 10 Key, Management, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Payroll, Office Administration
Education
Fresno City College 2004 — 2005
Alorica October 2013 - Present
Education
Florida SouthWestern State College 2014 — 2019
Working toward A.A., Business Administration and Management, General