Alorica Inc
Industry: Company
DescriptionHeadquarters: Irvine, CA CEO: Andy Lee (1999–) Founded: 1999 Subsidiaries: Precision Response Corporation,
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Alorica Inc Employees
Charity(X) - Charity Multiplier July 2015 - Present
Jay Sherer January 1994 - Present
Hello Agent July 2014 - July 2015
ECCU January 2007 - July 2014
Freelance Marketing Consultant January 2009 - January 2011
Azusa Pacific University June 2004 - January 2007
Alorica, Inc March 2004 - June 2004
Alorica July 2003 - June 2004
Alorica, Inc July 2003 - February 2004
Skills
Strategy, Marketing Strategy, Lead Generation, Marketing, Marketing Communications, Leadership, Strategic Planning, Team Leadership, B2B, Brand Management, Business Strategy, Strategic Partnerships, Social Media, Marketing Management, Direct Marketing, Facebook, Budgets, CRM, Business Development, Online Marketing, Brand Awareness, Creative Writing, Social Media Marketing, Email Marketing, Relationship Marketing, Corporate Branding, Analysis, Strategic Leadership, Nonprofits, Market Research, Advertising, Situational Leadership, Creative Strategy, Insight Marketing, Integrated Marketing, Social Networking, Analytics, Strategic Communications, Organizational..., Thought Leadership, Fiction Writing, Segmentation, Market Planning, Direct Mail, Web Strategy, Strategy Development, Strategic Consulting, Commercial Insight, Commercial Teaching, Content Marketing
Education
Azusa Pacific University 2005 — 2007
Master of Business Administration, Business
Azusa Pacific University 1999 — 2003
Bachelor of Science, Marketing
CUES Product and Channel Management
Nationstar Mortgage June 2013 - Present
Greenlight Loans September 2012 - May 2013
Alorica Inc. May 2007 - August 2012
People's Choice Financial Corp. October 2000 - May 2007
People's Choice Home Loan 2000 - 2007
Kaiser Permanente 1998 - 2000
Skills
Call Center, Process Improvement, Strategic Planning, Microsoft SQL Server, Vendor Management, Business Analysis, Integration, Team Leadership, Call Centers, Software Development, CRM, Program Management, ASP.NET, Business Intelligence, SSIS, Business Process, Enterprise Software, Management, C#, Leadership, Databases, Web Applications, Outsourcing
Education
California State University-Dominguez Hills 1992 — 1994
Intelifi, Inc. January 2012 - Present
Office Depot Corporate August 2009 - January 2012
Alorica, Inc. August 2006 - June 2009
La Sierra Creative Arts Camp August 2007 - August 2007
Skills
Computer Repair, Technical Support, Computer Hardware, Mobile Devices, Wordpress, Percussion, Drums, Digital Audio, Music Production, Internet Services, Wireless Networking, Home Networking, Software Installation, Music Education
Education
Foothill College 2011 — 2013
Associate of Arts (A.A.), Music Technology
Fresno City College 2006 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Buchanan High School 2002 — 2006
High School Diploma
Walden University March 2011 - Present
Tax & Financial Services February 2012 - August 2013
Alorica, Inc April 2009 - October 2011
RYLA Inc. December 2003 - April 2009
Skills
Organizational Learning, Systems Thinking, Organizational..., Leading Organizational..., Leadership Studies, Proposal Writing, Microsoft Office, SPSS, Change Management, Decision Analysis, Complexity Management, Brand Management, Brand Development, Quantitative Research..., Qualitative Research..., Biblical Studies, Biblical Teaching, Marketing Communications, Corporate Communications, Corporate Social..., Customer Service..., Experiential Marketing, Project Management, Public Speaking, Leadership, Teaching, Team Leadership, Customer Service, Strategy, Risk Management, Organizational..., Management, CRM, Training, Strategic Planning, Financial Analysis
Education
Walden University 2011 — 2014
PhD - Applied Management & Decision Sciences, Management
Kennesaw State University 2002 — 2004
Master of Business Administration (MBA), Marketing Management and Business Administration
Daystar University 1995 — 1999
Bachelor of Business Administration (B.B.A.), Business Administration and Marketing
Gartner August 2015 - Present
Apple July 2013 - August 2015
RadioShack September 2011 - July 2013
Encore Nationwide September 2010 - August 2011
Alorica Inc November 2009 - July 2010
College Summit April 2007 - July 2009
Skills
Recruiting, Microsoft Office, PowerPoint, Customer Service, Project Management, Event Planning, Program Management, Microsoft Excel, Microsoft Word, Public Speaking, Databases, Software Documentation, Management, Visual Basic, CSS, Microsoft SQL Server, Business Analysis, Community Outreach, Leadership, Nonprofits, Oracle SQL, Database Systems, Database Administration, Business Process..., Business Process..., Requirements Analysis, PHP, Java, Data Visualization, Statistical Data..., HTML
Education
Arizona State University, W. P. Carey School of Business 2014 — 2015
Masters of Science, Information Management
University of West Florida
Certificate in Database Systems & Web Development, Information Technology
University of Florida
Bachelor of Arts, Anthropology
We R, LLC February 2012 - June 2014
Making Memories May 2001 - January 2012
Selph & Smith Marketing Solutions January 2001 - April 2001
Alorica, Inc September 1996 - January 2001
Skills
Social Marketing, Marketing Communications, Marketing Management, Advertising, Blogging, Project Management, Marketing, Social Media, Public Relations, Consumer Products, Competitive Analysis, Market Research, Integrated Marketing, E-commerce, Social Media Marketing, Graphic Design, Adobe Creative Suite, Photography, Web Analytics, Newsletters, Management, Marketing Strategy, Retail, Analysis, Product Development, Brand Development, Sales, Packaging, Brand Management, Strategic Planning
Education
Westminster College 2007 — 2009
Master of Professional Communication, Communications
University of Utah 1999 — 2000
Bachelor of Science in Marketing, Marketing
Salt Lake Community College 1997 — 1999
Associate of Science in Business, Business
Ihg Army Hotel May 2012 - Present
The Children's Place November 2011 - February 2012
U.S. Cellular December 2008 - June 2009
Alorica, Inc July 2007 - October 2008
Holiday Inn Express May 2006 - September 2006
Holiday Inn Express March 2005 - May 2006
Skills
Hospitality Industry, Food & Beverage, Front Office, Resorts, Pre-opening, Banquets, Micros, Restaurants, Rooms Division, Revenue Analysis, Catering
Education
Kansas State University 2009 — 2014
Bachelor of Arts (B.A.), Criminal Justice and Corrections, 3.0
Manhattan High School 1994 — 1998
General Education, General Studies, 3.0
Alorica Inc. July 2012 - Present
UC Berkeley August 2010 - Present
Juice Appeal July 2009 - August 2010
Seahawks Swim Team May 2005 - July 2010
Skills
Research, Writing, Student Services, Nonprofits, Event Planning, PowerPoint, Student Affairs
Education
University of California, Berkeley 2010 — 2012
BA, Legal Studies
College of the Sequoias 2008 — 2010
AA
science industry, pharma, biotech, capital sales also open to other industries in sales. Ceo & PresidentKreative Marketing Solutions LLC.September 2013 - Present
Alorica Inc November 2009 - August 2011
Stewpot Community services January 2009 - May 2009
Skills
Customer Service, Microsoft Office, Sales, Microsoft Excel, Customer Satisfaction, Wireless, Telecommunications, Microsoft Word, Call Center, Outlook, PowerPoint, Troubleshooting, Account Management, Inventory Management, Marketing, Team Leadership, Leadership, Team Building, Coaching, Strategic Planning, Direct Sales, Leadership Development, New Business Development, Negotiation, Marketing Strategy, Social Media Marketing, B2B, Business Planning, Market Research, Sales Presentations, Building Relationships, Product Marketing, Business Strategy
Education
Jackson State University 2005 — 2009
Bachelor of Science (B.S.), Science & Technology
Alorica, Inc May 2006 - Present
American Express May 1989 - April 2006
Skills
Account Management, Strategic Planning, Sales, Sales Management, Negotiation, Team Building, E-commerce, Customer Service, Marketing Communications, Public Speaking, Marketing Strategy, Project Management, Vendor Management, Leadership, Strategy
Education
University of North Carolina at Wilmington 1983 — 1987
Bachelor of Arts, Speech Communication
Carnival Cruise Lines May 2012 - Present
Alorica Inc. 2010 - May 2012
ABB CONCISE Optical Group 2010 - 2010
Waste Management, Inc. 2005 - 2008
PRC, LLC 1999 - 2005
Skills
Workforce Management, Call Center, Customer Service, Coaching, Process Improvement, Customer Satisfaction, Customer Experience, Inbound, Performance Management, Business Process..., Strategic Planning, Inbound Marketing, Call Centers, Operations Management, Management, Strategy, BPO, Outsourcing, Vendor Management, Leadership, Team Building, Workforce Planning
Education
University of Phoenix-South Florida Campus 2009 — 2012
Bachelor's degree, Business Management
Organizing For America January 2010 - Present
Mary J. Treglia Community House March 2012 - August 2012
Alorica Inc June 2011 - August 2011
Stream Global Services SVC INC June 2010 - August 2010
Skills
Bi-lingual in Somali &...
Education
Morningside College 2010 — 2012
Bachelor of Arts, Political Science and Government
ConocoPhillips April 2014 - Present
ConocoPhillips April 2012 - March 2014
Alorica Inc February 2010 - April 2012
Victoria's Secret March 2005 - August 2008
Skills
Employee Relations, Performance Management, Employment Law, Recruiting, Training, Customer Retention, Human Resources, Sourcing, Applicant Tracking..., FMLA, HR Policies, Talent Management, Employee Engagement, Succession Planning, Interviews, Management, Coaching, New Hire Orientations, Hiring, Talent Acquisition, Organizational..., Strategy, Onboarding, College Recruiting, Employee Training, Workforce Planning, Personnel Management, Staffing Services, Leadership, Benefits Negotiation, Screening Resumes, Internet Recruiting, Screening, Executive Search
Education
Northeastern State University 2006 — 2009
BBA, Human Resource Management
Tulsa Community College 2002 — 2007
Associate of Science, Business Administration
Florida International University November 2014 - Present
AppleOne Employment Services January 2012 - Present
Macy’s November 2012 - October 2013
Sabadell United Bank June 2011 - January 2012
Alorica, Inc August 2010 - April 2011
Dade County Federal Credit Union December 2009 - March 2010
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Outlook, Banking, Sales, Data Entry, Customer Service, Teller Operations, Photoshop, Cash Handling Experience, Multi-line Phone, Phone Etiquette, Customer Satisfaction, Time Management
Education
Florida International University 2011 — 2015
BS, Sociology
Miami Dade College 2003 — 2011
AA, Psychology
South Miami Senior High School 2000 — 2003
High School Diploma
Overland Park Eye Care December 2012 - Present
Farmers Insurance August 2011 - October 2012
Panera Bread December 2009 - January 2011
Alorica Inc. May 2008 - November 2009
Skills
Government, Microsoft Word, Microsoft Office, Policy Analysis, Research, Payroll, Policy, Customer Service, Microsoft Excel, Outlook, PowerPoint, Public Speaking, Health Insurance, Social Media
Education
Baker University 2013 — 2014
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Kansas State University 2006 — 2010
B.S., Political Science
Alorica Inc. December 2014 - Present
Plexus Slim 2014 - December 2014
Chadron State College January 2014 - May 2014
Skills
Reading, Writing, Microsoft Office, Phone Etiquette, Legal Research, Microsoft Word, Research, Public Speaking, PowerPoint, Social Media, Leadership, Teamwork, Event Planning, Management, Editing, Time Management, Outlook, Customer Service, Microsoft Excel, English, Social Networking, Sales, Teaching, Training, Strategic Planning, Marketing, Data Entry
Education
Northeastern University 2014 — 2016
Master's degree, International/Global Studies
Chadron State College 2011 — 2014
Bachelor of Arts (B.A.), Legal Studies, General
call center December 2013 - Present
Alorica Inc. April 2013 - Present
Alorica Inc December 2013 - February 2014
HGS Interactive September 2007 - February 2013
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Service, BPO, Workforce Management, Telephone Skills, Customer Retention, Contact Centers, Data Entry, Troubleshooting, Outlook, Team Leadership, Telemarketing, Fax
Education
University of Phoenix 2007 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
BlueCross BlueShield of Tennessee August 2012 - January 2015
BlueCross BlueShield of Tennessee November 2011 - August 2012
Alorica Inc February 2007 - July 2011
Alorica 2007 - 2011
The IT Dept December 2007 - February 2008
Jabil March 2006 - December 2006
Bellsouth Telecommunications May 1999 - August 2005
Skills
Red Hat Linux, Windows 7, XP, Windows Server, Ubuntu, Cisco IOS, Debian, DHCP, DNS, Windows Server 2003, Routers, Switches, Windows Server 2008, Servers, Network Administration, Computer Hardware, System Administration, Bash, Linux, Active Directory, Cisco, Hardware, Printers, Windows, Workstations, Troubleshooting, Cisco Technologies, Technical Support
Education
Snead State Community College 1997 — 1999
Associate of Science, Electronic Engineering Technology
Unisys September 2014 - September 2015
Unisys October 2010 - September 2015
Unisys October 2008 - October 2010
Unisys April 2008 - October 2008
Unisys February 2007 - April 2008
Alorica, Inc March 2005 - February 2006
Skills
Leadership, Management, Account Management, Service Delivery, Call Center, Technical Support, Networking, Call Centers, Customer Satisfaction, Databases, ITIL, IT Service Management, Team Leadership, Process Improvement, Outsourcing, SLA, Vendor Management, Troubleshooting
Education
Salt Lake Community College 1999 — 2004
Criminal Justice
Alorica, Inc February 2010 - Present
Technekes LLC February 2009 - October 2010
Verizon 2002 - November 2008
MCI 1987 - 2008
Skills
Telecommunications, Call Centers, Vendor Management, Process Improvement, Management, Program Management, Training, Leadership, Team Building, Customer Satisfaction
Education
Morningside College
BS, Industrial Psychology, Business
Sioux City East High School
Walgreens January 2012 - Present
Alorica, Inc. May 2013 - September 2013
AppleOne Employment Services March 2013 - March 2013
AAA Texas July 2012 - September 2012
Susser Holdings Corporation October 2011 - March 2012
CVS/ pharmacy March 2009 - October 2010
Skills
High Customer Service..., Creating Loyal Customers, Conflict Resolution..., Strong Problem Solving..., Working In Teams, Punctual, Flexible, Reliable, Trustworthy, Diverse Cultural..., Ability to use IT..., Computer Technology, VoIP, Data Entry, Superior Telephone..., Customer Service, Sales, Cashiering, Customer Satisfaction, Retail, Inventory Management
Education
Fresno City College 2008 — 2015
Associate of Business Administration (A.B.A.), Business Administration and Management, General
San Joaquin Valley College-Fresno 2013 — 2014
Associate of Science (A.S.), Pharmacy Technology
Department of Alcohlic Beverage Control February 2015 - Present
Unisys April 2011 - November 2014
Department of Workforce Services November 2010 - February 2011
Vangent Inc May 2010 - July 2010
Alorica Inc February 2007 - June 2008
Travel Centers of America January 2007 - March 2007
Dollar Financial Group April 2005 - September 2006
Skills
Customer Service, Leadership, Training, Customer Satisfaction, Call Centers, Time Management, Sales, Human Resources, Teamwork, Technical Support, PowerPoint, Microsoft Word, Coaching, Negotiation, Process Scheduler, Customer Experience, Selling, Government, Databases, Team Leadership, Process Improvement
Education
Salt Lake Community College 2008 — 2010
CompTia A+, Computer Support Specialist
Department of Workforce Services West Valley
Alorica Inc. January 2015 - Present
West Business Solutions August 2010 - January 2015
FDI Consulting, Inc. March 2010 - August 2010
OPPD - Omaha NE September 2009 - April 2010
Solutionary April 2008 - September 2009
Solutionary Inc. March 2004 - April 2008
Intellidata Corporation (FDR/Homeaccount) February 2000 - March 2004
Scantron Service Corporation August 1987 - February 2000
Skills
Information Security, Security, Network Security, PCI DSS, CISSP, Computer Security, Vulnerability Assessment, Penetration Testing, Firewalls, Disaster Recovery, Security Audits, Servers, Information Security..., Data Security, Payment Industry, Networking, Integration, Operating Systems, Intrusion Detection, Vulnerability Management, CISA, Unix, ITIL, IT Audit, Information Technology, HIPAA, Incident Management, ISO 27001, Virtualization, Vulnerability Scanning, TCP/IP, Cisco Technologies, Application Security, IPS, IDS, Managed Security..., Enterprise Software, Security Awareness, PCI-DSS, Linux, Routers, COBIT, Telecom, DLP, Public Key Cryptography, CEH, RTOS, PDP-11/35
Education
UNO/UNL Kiewit Technology and Engineering Center 2012 — 2012
Information Security, CEH
California State University-Northridge 1979 — 1981
Campus Studies, PUB Crawling
Tulsa Public Schools August 2014 - Present
Tulsa Public Schools August 2011 - Present
Oklahoma State University April 2011 - August 2011
Alorica Inc July 2010 - August 2011
Pearson EducationScorer May 2009 - May 2011
Claremore Public Schools August 1996 - May 2008
Claremore Public Schools August 1994 - May 2008
Claremore Public Schools August 1994 - May 2008
Skills
Fundraising, Curriculum Design, Public Speaking, Teaching, Troubleshooting, Microsoft Excel, Educational Technology, Community Outreach, Management, Curriculum Development, Leadership, Psychotherapy, Public Relations, Marketing, Microsoft Office, Higher Education, Microsoft Word, Social Media, Event Planning, Staff Development, PowerPoint, Research, Customer Service, Editing, Lesson Planning, Human Resources, Coaching, Adult Education, Nonprofits, Time Management, Graphic Design, Instructional Design, Outlook, Social Networking, Training, Leadership Development, Volunteer Management, Grant Writing, Team Building, Career Counseling, Program Development, Creative Writing, Facebook, Organizational..., Blogging, Event Management, Student Affairs, E-Learning, Strategic Planning
Education
Rogers State University 2005 — 2009
BFA, Visual Art/Art History
Oklahoma State University
Rogers State University
AA, Secondary Education
Rogers State University
AA, Secondary Education
Rogers State University Oklahoma State Teacher
Everywhere October 2009 - Present
Self-employed April 2009 - Present
HOMEnet Real Estate Group June 2009 - November 2009
Alorica, Inc July 2006 - December 2008
Skills
Business Management, Team Leadership, Group Training, Communication Skills, B2B Marketing, Advertising, Recruiting, Computer Proficiency, Microsoft Office, Microsoft Excel, Microsoft Word, Windows 7, Windows Vista, Windows XP Pro, Computer Hardware, Customer Relations, Problem Solving, Verbal De-escalation, Marketing Strategy, Cold Calling, Sales, Direct Sales, Customer Satisfaction, Customer Service, Cash Handling, Work Well Independently, Positive Team Player, Alternative Medicine, Physical Health, Therapeutic Massage, Light Touch Massage, Entertainment, Customer Service..., Commitment to Customer..., Multi-line Phone, Technical Support, Firefox, Time Management, Call Center Development, Management, World Class Customer..., Telephone Skills, Listening to customers, Cash Flow, Call Centers, Ten Key, Data Entry, Wellness Coaching, Phone Etiquette, Entrepreneurship
Education
Oregon Coast Community College 2012 — 2013
Hubbell November 2013 - Present
Alorica, Inc February 2009 - October 2013
Davis Electrical Constructors, Inc December 2003 - July 2007
Davis Electrical Constructors, Inc May 2003 - December 2003
Spherion Temporary Services March 2003 - May 2003
NewSouth Communications August 2001 - January 2003
Skills
Payroll, Employee Relations, Employee Benefits, ADP Payroll, HR Policies, PeopleSoft, Human Resources, Benefits Administration, Performance Management, Recruiting
Education
Greenville Technical College 1990 — 1992
certificate, Office Systems Technology
Greenville Technical College
Mauldin High School
Diploma
Manpower/Comcast Retention August 2012 - Present
Alorica 2012 - Present
Deluxe Corporation May 2012 - July 2012
Alorica Inc January 2012 - March 2012
Community College of Denver January 2010 - September 2010
Atmel Corporation March 1996 - August 1998
Skills
Customer Service, Microsoft Office, Troubleshooting, Computer Hardware, Windows 7, Call Center, Windows, XP, Team Leadership, Access, Microsoft Excel, PowerPoint, Microsoft Word, Technical Support
Education
Community College of Denver 2010 — 2010
Graphic Design
Grand Mesa High School 1994 — 1996
High School Diploma
Grand Mesa High School 1994 — 1996
Aviation Institute of Maintenance October 2012 - Present
DeVry University June 2010 - July 2012
T-Mobile December 2007 - June 2010
T-Mobile May 2007 - December 2007
LSI Logic September 2006 - May 2007
Alorica, Inc March 2006 - September 2006
Empire Today, LLC June 2005 - March 2006
Carrabba’s Italian Grill - Hostess November 2004 - June 2005
United Methodist Urban Ministries January 2002 - November 2004
Skills
Call Center, Typing, Microsoft Office, Microsoft Excel, Microsoft Word, Team Leadership, Multi Tasking, Motivation, Timely Decision Making, Interpersonal..., Coaching, Collaborative Problem..., Stress Management, Inspiring Teams, Team-oriented, Team Building, Enjoy Challenges, Troubleshooting
Education
University of North Texas 2008 — 2013
Bachelor of Business Administration (BBA), Organizational Behavior & Human Resources Management
Kansas State University
Bachelor of Business Administration (BBA), Human Resources Management
Electronic Recyclers International, Inc. June 2013 - September 2015
McKesson August 2012 - May 2013
State of California Regional Water Quality Control Board January 2011 - July 2012
Fresno City College August 2009 - December 2009
Alorica, Inc November 2007 - March 2009
Boy Scouts of America January 2006 - October 2007
Home Fabrics November 2004 - December 2005
Wire Comm Wireless Inc August 2002 - October 2004
Lowe's Home Improvement Warehouse November 2001 - July 2002
Skills
Help Desk Support, Customer Service, Troubleshooting, Computer Hardware, Computer Repair, Computer Information..., Computer Maintenance, Networking, Wireless Networking, Computer Network..., Business Networking, Remote Desktop, Remote Troubleshooting, Microsoft Office 2007, Microsoft Office 2010, Zenworks, Novell Netware, Desktop Deployment, Windows 7, Windows Vista, Windows XP Pro, Windows 2000, Microsoft Windows 98, Windows Services, CommVault, Windows Driver..., Printer Drivers, Peripherals, Application Support, Desktop Application..., Windows XP, Microsoft Office
Education
Fresno City College 2008 — 2010
Associate, Science; Computer Information Technology; Computer and Network Technician
Fresno City College 2008 — 2010
Associate of Science (A.S.), Computer Technology
Alorica Inc August 2011 - February 2012
Teles January 2011 - February 2012
Periodical Group January 2010 - February 2011
America's Reading Choice July 2009 - January 2010
Dish Network August 2008 - October 2008
IRL OF GA May 2008 - August 2008
Pro-Marketing October 2006 - December 2006
Red Cross Blood Services March 2006 - June 2006
Reader's Service August 2004 - February 2006
Brown College August 2000 - May 2003
Skills
Strong Communication...
Education
Morris Brown College 2000 — 2003
Morris Brown College
Alorica Inc August 2010 - Present
AlliedBarton Security Services September 2007 - June 2009
Skills
Security, Troubleshooting, Call Centers, Customer Service, Windows, Outlook
Education
Herzing University-Atlanta 2008 — 2010
Associate of Science (A.S.), Business Administration
Sprint February 2013 - April 2014
T-Mobile May 2011 - June 2012
Alorica, Inc March 2010 - March 2011
New York Life summer May 2009 - August 2009
Easy Spirit April 2008 - October 2008
Gattiland August 2007 - April 2008
Skills
Call Center, Technical Support, Troubleshooting, Avaya, BMC Remedy, Telecommunications, Blackberry, Computer Hardware, TCP/IP, VoIP, Windows 7, Active Directory, Wireless Networking, Wireless, Help Desk Support, Windows, Access, Microsoft Exchange, LAN-WAN, Call Centers, iOS, Android, Routers
Education
Richland College
University of Arkansas
The RyTE Professionals November 2014 - July 2015
First American Title June 2012 - September 2014
Alorica, Inc. February 2011 - April 2012
Spherion - Technisource April 2008 - February 2011
Gateway January 2007 - February 2008
Resources Global Professionals August 2004 - June 2007
Linksys February 2002 - May 2004
Skills
Project Management, SDLC, Management, Requirements Analysis, Process Improvement, Software Development, Vendor Management, Oracle, Program Management, CRM, Consulting, Security, Business Process..., Visio, Leadership, Data Warehousing, Enterprise Software, Business Development, Training, PMP, SharePoint, Team Building, Cross-functional Team..., Project Planning, Analysis
Education
DeVry University-California 1998 — 2000
Bachelor's degree, Computer Information Systems
California State University-Fullerton, Mihaylo College of Business and Economics 1990 — 1995
Bachelor of Arts (B.A.), Business Administration and Management, General
Balboa Capital July 2015 - Present
Greenlight Loans August 2013 - July 2015
Decore-ative Specialties November 2012 - July 2013
Alorica Inc. December 2010 - November 2012
Decore-ative Specialties July 2006 - October 2010
Newco Distributors February 2006 - July 2006
Skills
IT Management, Project Management, Microsoft SQL Server, Software Documentation, Business Analysis, Business Intelligence, Strategic Planning, Team Leadership, Databases, MS Project, Process Improvement, SDLC, SQL, Vendor Management
Education
Tecnológico de Monterrey 2000 — 2005
BS, Computer Systems
La Salle
High School
Fort Lewis SJA JAG January 2010 - April 2011
Aerotek LLC. Tacoma, WA June 2010 - October 2010
Alorica Inc. April 2009 - June 2009
Fort Riley SJA JAG December 2008 - April 2009
Teletech Holdings Inc. September 2007 - April 2008
Teletech Holdings Inc. January 2007 - September 2007
Compass Bank August 2006 - January 2007
Berea College August 2004 - May 2006
Skills
Project Management, Report Preparation, Written Correspondence, General Office Duties, Outstanding Customer..., Scheduling, Marketing and Sales, Insurance Claims, Health Insurance, Insurance Billing, Financial Accounting, Tax Accounting, Bookkeeping, Tax Preparation, Front office Operations, Professional Services..., Customer Service, Human Resources
Education
University of Phoenix 2010 — 2012
Foundation Financial Group June 2013 - Present
GTM Sportswear July 2011 - Present
American Eagle October 2009 - Present
GTM Sportswear July 2011 - December 2012
Alorica Inc July 2009 - September 2009
Gap Outlet March 2007 - August 2008
Education
Kansas State University 2008 — 2012
Kansas State University
Bachelors of Science, Marketing
CRIF Lending Solutions July 2015 - Present
Navient July 2009 - Present
Target Corp May 2007 - July 2008
Alorica Inc. July 2007 - January 2008
Skills
Customer Service, Management, Microsoft Excel, Leadership, PowerPoint, Process Improvement, Business Analysis, Team Building, Outlook, Call Centers, Time Management, Performance Management, Access, Coaching, Team Leadership
Education
Ivy Tech Community College 2013 — 2015
Associate's Degree, Radiology
Indiana University Bloomington 2002 — 2006
Bachelor of Science (BS), Kinesiology
Express Employment Professionals 2014 - Present
ALORICA INC October 2009 - March 2014
AT & T January 2003 - June 2009
The Bradford Exchange September 1997 - October 2003
Skills
Leadership, Management, Process Improvement, Strategy, Training, Customer Satisfaction, Call Centers, Analysis, Data Analysis, Sales, Coaching, Human Resources, Recruiting, Project Management, Customer Experience, Team Building
Education
Augustana College
Jefferson High School January 2015 - Present
Ivy Tech Community College January 2013 - Present
Alorica Inc, December 2012 - January 2013
Sally Beauty July 2010 - December 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Research, Project Management, Leadership, Time Management, Retail, Data Entry, Public Speaking, Sales, Training, Team Building, Outlook, Merchandising, Access
Education
Ivy Tech Community College-Lafayette 2011 — 2014
Associate of Applied Science, Business Administration and Management, General
Lafayette Beauty Academy 2009 — 2010
Cosmetology
Language Line Services November 2012 - Present
Trent Graphics August 2012 - September 2012
Alorica November 2010 - August 2012
Alorica Inc November 2010 - August 2012
Kennesaw State University May 2010 - July 2012
Afriland First Bank Douala, Cameroon August 2007 - July 2008
Skills
Call Center, Avaya, Telecommunications, Troubleshooting, Workforce Management, Customer Experience, Customer Satisfaction, Technical Support, ACD, Contact Centers, IEX Total View, Telephony
Education
Kennesaw State University 2009 — 2012
Bachelor of Arts, International Affairs
saker baptist college 2000 — 2007
Deseret Digital Media March 2012 - Present
Equitable Life & Casualty November 2011 - March 2012
GoSocial Online March 2011 - December 2011
Unicity International January 2010 - October 2011
Dunhill Vacations February 2008 - January 2010
Alorica November 2006 - March 2008
Alorica Inc November 2006 - January 2008
Access Software November 1997 - May 1999
Skills
jQuery, PHP, MySQL, Web Applications, MVC, Microsoft SQL Server, CSS, Zend Framework, Scrum, Apache, HTML, Web Development, CMS, Database Design, Wordpress, JavaScript, Front-end, Linux, Databases, SQL, LAMP, Mootools, OOP, Node.js, MongoDB, XML, HTML 5, XHTML, AJAX, JSON, REST, Agile Methodologies, Zend, PHP Frameworks, PHP Applications, Solr, React, SEO, HTML5
Education
Salt Lake Community College 2005 — 2007
Computer Science
Salt Lake Community College 2005 — 2007
Mathematics
Salt Lake Community College 2005 — 2007
Computer Science; Software Engineering, Mathematics
Western International University 2004 — 2005
Computer Science
Western International University 2004 — 2005
Computer Science
Verizon November 2014 - Present
Deloitte Consulting April 2011 - November 2014
Alorica December 2009 - April 2011
Deloitte Consulting November 2007 - August 2009
Alorica Inc January 2001 - January 2007
Skills
SQL, Databases, Microsoft SQL Server, VBA, Projects, Operating Systems, Software, Visual Studio, Photoshop, Hardware, Middleware, Business Process..., Process Improvement, Call Center, Business Analysis, SAP, Vendor Management, ERP, Business Process, Outsourcing, Quality Assurance, Testing, Call Centers, Program Management, Access, Leadership, Management, Project Management
Education
University of Oklahoma 1998 — 2001
BBA, MIS, MGT
Tulsa Community College 1996 — 1998
Undergrad, Business Management
Jenks High School 1992 — 1996
Kforce Government Solutions, Inc. December 2010 - Present
Alorica, Inc. June 2009 - December 2010
High Tower Software, Inc. July 2006 - November 2008
High Tower Software July 2005 - July 2006
Goals, Unlimited, Inc. October 2004 - July 2005
Artemis International Solutions Corp. February 2004 - October 2004
Artemis International Solutions Corp. July 2002 - February 2004
Artemis International Solutions Corp. January 1999 - July 2002
Artemis International Solutions Corp. September 1997 - January 1999
Computer Sciences Corporation October 1996 - September 1997
Skills
Product Management, Project Management, Project Portfolio..., SaaS, Enterprise Software, PMO, Program Management, Process Improvement, PMP, Integration, Resource Management, Agile Methodologies, Cloud Computing, Strategic Planning, Business Intelligence, ERP, IT Strategy, Cross-functional Team..., Requirements Analysis, Vendor Management, Management, Change Management, Outsourcing, Leadership, SDLC, ITIL, Software Project..., Project Planning, Business Process..., Business Analysis, Team Leadership, Software Development, Quality Assurance, Scrum, Project Delivery, MS Project, Software Documentation, Agile Project Management, Analysis, Call Centers, SharePoint, Information Technology, Professional Services, Strategy, Team Building, CRM, Business Process, IT Management, IT Service Management
Education
California State University Fullerton
Masters, Management Science
University of California at Riverside
Bachelors, Business Management
Orion Engineering October 2012 - Present
Sirius Technical Services April 2012 - October 2012
Alorica Inc. 2010 - April 2012
New Way Out April 2009 - April 2010
Advance America December 2005 - February 2007
Skills
New Hire Paperwork, Background Checks, SAP, PeopleSoft, Human Resources, New Hire Orientations, Customer Service, Data Entry, Employee Scheduling, Invoicing, Customer Satisfaction, Telephone Skills, Supervisory Skills, Employee Training, Loans, Budgets, Office Administration, Temporary Placement, Coaching, Internet Recruiting, Staffing Services, Account Management, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, Forecasting, Access, PowerPoint, Sales, Call Centers
Education
Troy State University 2005 — 2007
Masters of Science, Human Resource Management
Alabama State University 1997 — 2003
Bachelor of Science, Business Management
CNA Insurance April 2013 - Present
Alorica inc October 2005 - April 2013
US Army January 1996 - January 2000
Skills
Customer Service, Leadership, Management, Microsoft Excel, Microsoft Office, Process Improvement, Project Management, Quality Assurance, Team Building, Troubleshooting, Microsoft Word, Social Media Marketing, Public Speaking, Budgets
Education
University of Phoenix 2002 — 2005
Bachelor of Information technology management, Information Technology
IBM 2009 - Present
Alorica Inc September 2007 - May 2009
Trend Micro Inc January 2006 - September 2007
Greper Engineer June 2005 - December 2005
FEU East Asia College June 2004 - December 2005
Skills
System Administration, DHCP, Network Administration, Servers, Technical Support, Troubleshooting, Active Directory, DNS, Operating Systems, VMware, Security, Antivirus, Microsoft Exchange, Linux, CCNA, Windows Server, Disaster Recovery, VPN
Education
Certified COMPTIA N+ 2010 — 2010
Certified Comptia A+ 2010 — 2010
COMPTIA A+
Far Eastern University 2002 — 2006
Bachelor of Science (B.S.)Major in Software System Engineer
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
ITIL v3 Foundation
ITIL v3 Foundation
Sumbry Publishing February 2012 - Present
Hennes and Mauritz January 2013 - May 2014
Alorica Inc 2011 - 2012
Alorica Inc 2011 - 2012
Skills
Quality Assurance, Bookkeeping, Customer Service, Supervising, Inbound Marketing, Journal Entries, Customer Service..., Staff Supervision, Quality Control, Microsoft Excel, PowerPoint, Microsoft Office, Outbound Marketing, Training, Call Centers, Literature, Journalism, Published Author, Percussion, Musicians, Public Speaking, Volunteering
Education
Northeastern State University 2004 — 2005
Non-Grad, Business Administration and Management, General
Will Rogers HighSchool Tulsa Oklahoma 2000 — 2004
Graduated in 2004 with Diploma
Will Rogers Highschool 2000 — 2004
Graduate-Diploma, Highschool Diploma
Kaiser Permanente June 2011 - Present
Macy's October 2006 - June 2010
RCC Ben Clark Training Center 2009 - 2009
Addus HealthCare, Inc. April 2008 - December 2008
Alorica, Inc March 2002 - February 2003
Skills
Management, Problem Solving, Healthcare Information..., Microsoft Office
Education
Riverside Community College, Riverside
Associates, Science
UC Riverside
Bachelors, Computer Science
Junction City Wire Harness LLC June 2012 - Present
Junction City Wire Harness LLC September 2011 - June 2012
Liberty Tax Service 2012 - 2012
Junction City Wire Harness LLC August 2011 - October 2011
Junction City Wire Harness LLC June 2011 - July 2011
Alorica Inc December 2008 - August 2009
Cracker Barrel May 2007 - December 2008
Enhanced Learning Center at University of Arkansas January 2005 - January 2007
Skills
Calibration, Manufacturing, Soldering, Geometric Dimensioning..., IPC, Quality System
Education
Barton County Community College 2008 — 2008
Associate of Science (A.S.)
Prescott High School
High School Diploma
University of Arkansas, Honors College
At Home Phone Repair April 2015 - Present
PCS Experts / United Wireless March 2013 - Present
PCS Experts / United Wireless March 2013 - April 2015
Fast Wireless September 2012 - February 2013
Fast Wireless September 2012 - February 2013
Orbitel Communications September 2011 - September 2012
Retail Services Inc March 2009 - March 2011
Orbit-Tech August 2008 - March 2009
Alorica Inc February 2008 - August 2008
Skills
Sales, Account Management, Customer Satisfaction, Customer Service, Inventory Management, Management, Microsoft Office, Retail, Sales Management, Sales Operations, Troubleshooting, Wireless
Education
Eastern Michigan University
Poli Sc
Plymouth-Salem High School
Diploma
Manpower November 2010 - January 2011
Tulsa's Green Country Staffing September 2010 - September 2010
TCIM December 2009 - September 2010
Alorica, Inc May 2006 - September 2009
Alliance Data July 2004 - May 2006
Burlington Northern Santa Fe Railway March 1996 - November 2003
Sanders Software Unlimited, Inc March 1996 - November 1996
Purolator Products, Inc July 1994 - November 1994
Sanders Software Unlimited, Inc July 1993 - June 1994
State of California Franchise Tax Board March 1992 - May 1992
Skills
Troubleshooting, Testing, Hardware, Visual Basic
Education
DeVry Institute of Technology 1988 — 1990
Computer Information Systems
Laurel's wedding services Notary Public, Wedding ServicesLaurel's wedding servicesNotary Public, Wedding ServicesLaurel's wedding servicesSeptember 2008 - Present
Laurel's Wedding Services September 2008 - Present
The Home Depot March 2010 - June 2010
Calusa Nature Center & Planetarium December 2005 - November 2008
Alorica, Inc August 2005 - November 2005
David A. Jorge, Esquire January 2004 - June 2005
Bristol Social Club January 1998 - January 2004
Skills
Training, Accounts Receivable, Event Management, Invoicing, Research, Notary Public, Event Planning
Education
Fisher College
Paralegal Certificate, Legal
Alorica, Inc. October 2013 - Present
Alorica February 2011 - October 2013
Alorica August 2010 - February 2011
GC Services March 2009 - September 2009
Dick Poe Dodge October 2007 - January 2009
Dick Poe Dodge October 2006 - October 2007
Skills
Customer Experience, Contact Centers, Call Centers, Workforce Management, Customer Retention, Outsourcing, Avaya, Customer Satisfaction, BPO, Call Center Development, Telemarketing, Telephone Skills, Management, Sales, Training, Avaya Technologies
Education
El Paso Community College 2006 — 2009
Business Administration and Management, General
Ysleta High School 2003 — 2006
High School Diploma, General Studies, 12
Kelly Services June 2012 - Present
Sealed Air Corp February 2011 - June 2012
Acentron Technologies October 2010 - February 2011
Alorica Inc March 2009 - October 2010
Adecco Staffing June 2008 - March 2009
Verizon Wireless July 2002 - June 2008
Skills
Professional/ Technical..., Light Industrial and..., Stellar Customer..., Call Center operation, Recruiting, Applicant Tracking..., Human Resources, Technical Recruiting, Employee Relations, Customer Service, Talent Acquisition, Benefits Negotiation, Onboarding, Sourcing, Talent Management, HRIS, Call Center, Clerical, Leadership Development, Employee Engagement, Cold Calling, Performance Management, Coaching, Sales, College Recruiting, Resume Writing, Staffing Services, Call Centers, Labor Relations, Temporary Staffing, Background Checks, Management, Benefits Administration, Succession Planning, Payroll, Interviews, Temporary Placement, Vendor Management, Organizational..., New Hire Orientations, Employee Training, Hiring, Deferred Compensation, Customer Retention, Contract Recruitment, Process Improvement, Executive Search, Job Fairs, CRM, Team Building
Education
Lander University
Bachelor of Arts (B.A.), Mass Communication
Woodmont High School
The Color Commentary January 2015 - Present
UPS September 2011 - Present
Ace Entertainment January 2007 - Present
Alorica Inc December 2010 - July 2011
HSBC May 2004 - May 2009
Skills
Training, Performance Management, Logistics, Call Center, Customer Service, Marketing, Public Speaking, Event Planning, Management, Social Media Marketing, Project Management, Strategic Planning, Event Management, Outlook, Public Relations, Microsoft Office, PowerPoint, Social Media, Advertising, Microsoft Excel, Program Management, Team Leadership, Call Centers, Recruiting, Sales, Social Networking
Education
Old Dominion University 1998 — 2002
B.S.B.A, Marketing
Interned in HR Department at Verizon Communications in New York 1998 — 2000
Worked, the Human Resources department
Laura's Productions February 2010 - August 2011
Frontera Marketing 2010 - 2011
Alorica, Inc April 2009 - September 2010
Education
The University of Texas at El Paso
Bachelor of Business Administration (BBA), Marketing
CivicPlus September 2013 - Present
CivicPlus.com November 2006 - September 2013
Alorica, Inc. August 2004 - November 2006
Central Bible College 2003 - 2004
Evangel Universtiy 2002 - 2003
Southwestern Assemblies of God University 2000 - 2003
Faith Assembly of God 1999 - 2000
Coldwater Public Schools 1997 - 1998
Skills
Music, Teaching, Customer Service, CMS, Microsoft Office, Social Media, Customer Relations, Troubleshooting, eLearning, Instructional Design, E-Learning, Training, Management, Editing, Team Building, Coaching, Social Media Marketing, Call Centers, Marketing, Web Design, Performance Management, Project Management, Public Speaking, Leadership, Time Management, Leadership Development, Team Leadership, Social Networking, Strategic Planning, Process Improvement, Employee Training, Program Management, Webinars, CRM, Salesforce.com, Analysis, Consulting, Sales Process, Sales, Recruiting, SaaS, Strategy, Account Management, Web 2.0, Project Planning, Microsoft Excel, Customer Satisfaction
Education
Pittsburg State University 1994 — 1996
Master of Music, Performance
Evangel University 1988 — 1994
BME, Music Education
Freelance dba Lab L Design May 2014 - Present
Alorica, Inc November 2013 - April 2014
McNamara Sports December 2012 - April 2013
Wild Horses 4x4 August 2010 - October 2010
Evolution Ink March 2010 - July 2010
NetLogix February 2009 - May 2009
Fineline Industries, Centurion Boats May 2007 - June 2008
Playboy Enterprises, Inc. December 2006 - May 2007
Malibu Boats, Inc. December 2004 - December 2006
Skills
Typography, Layout, Character Design, Graphic Design, Web Design, Graphics, Publishing, Illustrator, Adobe Creative Suite, Photoshop, Photography, Illustration, Logo Design, InDesign, Dreamweaver, Retouching, Storyboarding, HTML, Corporate Identity, Posters, QuarkXPress, Mac, Packaging, Fireworks, Adobe Acrobat, Art, Painting, Drawing, Social Media, PHP, XHTML, Art Direction, Digital Photography, CSS, Advertising, Microsoft Office, User Interface Design, 3D Studio Max, Logos, Creative Direction, Image Manipulation, Flash, Vector Illustration, Magazines, Digital Illustration, Concept Design, Flash Animation, Brand Development, Marketing, Social Media Marketing
Education
Merced College 2003 — 2003
Commercial Art Design
University of Advancing Technology 1997 — 2002
Digital Animation Production
Livingston High School 1993 — 1997
Graphic Design, Computer Programming
Merced High
Domino's Pizza August 2013 - Present
University of Nebraska at Kearney July 2012 - May 2013
WIN for KC / Kansas City Sports Commission & Foundation August 2011 - December 2011
Pohanka Automitve Group December 2009 - August 2011
Alorica Inc. June 2009 - September 2009
Skills
Event Planning, Social Media, Sports, Marketing, Facebook, Public Relations, Marketing Communications, Adobe Creative Suite, Event Management, Microsoft Office, Photoshop, Customer Service, Sports Marketing, Social Networking
Education
Canisius College 2011 — 2012
Masters, Sports Administration
Kansas State University 2004 — 2011
Bachelor's, Social Science
Social Security Administration February 2015 - Present
VendServe LLC March 2006 - Present
Wipro Technologies April 2013 - September 2013
Alorica Inc April 2009 - November 2012
Verizon Wireless City Corporate March 2009 - June 2012
GA Division of Public Health 2006 - 2007
Skills
PowerPoint, Customer Service, Training, Microsoft Word, Social Networking, Microsoft Excel, Outlook, Troubleshooting, Microsoft Office, Public Speaking, Program Management, Team Building, Marketing Strategy, Analysis, Leadership, Marketing, Management, Process Improvement, Team Leadership, Teamwork, Networking, Customer Satisfaction, Time Management, Editing
Education
Savannah State University 1997 — 2004
BBA, Computer Info Systems
Savannah State University 1997 — 2004
B.B.A., Computer Information Systems, Business
AAR Landing Gear Services February 2012 - Present
Alorica, Inc June 2002 - February 2012
Centurion Foords, Inc. dba Burger King November 1998 - January 2002
Skills
Payroll, Forecasting, Analysis, Accounting, Accounts Payable, Accounts Receivable, Budget, Financial Reporting, Account Reconciliation, Cash Flow, Income Statement, MIS, Managerial Finance, Balance, General Ledger, Ledger, Inventory Management, Financial Statements, Financial Analysis, Expenses, Microsoft Excel, Finance
Education
University of Miami 2010 — 2011
Master of Professional Accounting
University of Miami 2008 — 2010
Bachelors of Administration, Finance and Accounting
Miami Dade College 2006 — 2007
Associate in Arts, Business Administration
Defense Logistics Agency August 2010 - Present
Alorica Inc. August 2009 - May 2010
Education
University of Tulsa 2008 — 2010
Masters, I/O Psychology
University of Central Missouri 2004 — 2008
B.S., Psychology
Mathew Walker Comprehensive Health Center, Inc 2009 - Present
Alorica, Inc May 2007 - September 2008
Spherion, Inc March 2005 - April 2007
Selectron, Inc January 2004 - March 2005
Education
Tennessee State University 2004 — 2008
Bachelors, Bachelor of Business Administration in Business Information System
High Tech Institute 2002 — 2003
Associate, Information Technology and Networking
ResMed 2010 - Present
Party Innovations 2003 - December 2009
Professional Hospital Supply, Inc. 2009 - 2009
Alorica, Inc April 2007 - September 2008
InnovaSystems International 2005 - 2006
RediStaff 2003 - 2005
GTC Systems, Inc 1998 - 2002
ComputerLand Technology Resources September 1996 - September 1998
Culver Personnel 1996 - 1996
Skills
Talent Acquisition, Recruiting, Applicant Tracking..., Management, Leadership, Recruiting Strategy, Technical Recruiting, Sourcing, Training, Customer Service, Interviews, Onboarding, Talent Management, Human Resources, Temporary Placement, Cross-functional Team..., Process Improvement, Team Building, Hiring, Internet Recruiting, Start-ups, Screening, Employee Benefits, Cold Calling, Networking, Business Development, Team Leadership, Deferred Compensation, Employee Relations, Performance Management, Vendor Management, Benefits Negotiation, Program Management, New Hire Orientations, Executive Search, Strong Business Acumen, Direct Recruiting, Interviewing, HRIS, Screening Resumes, Able To Multi-task, Full-cycle Recruiting, Recruitment/Retention, Sales Recruitment, Temporary Staffing, Leadership Development, Contract Recruitment, Salary Negotiation, Direct Sourcing, Employee Referral...
Education
Landmark Education
Leadership & Communications
Point Loma High
University of Arizona
University of Phoenix
Service Credit Union August 2010 - April 2015
Service Credit Union August 2010 - April 2015
Capgemini-Sprint November 2007 - May 2008
Alorica Inc. April 2006 - January 2007
Education
University of Maryland University College
TD Bank contact center March 2015 - Present
Alorica inc February 2014 - June 2015
Walmart April 2014 - April 2015
Accuforce November 2013 - July 2014
Omni source January 2013 - October 2013
Houston house long term June 2011 - September 2013
Mcdowell house long term care January 2009 - May 2011
Julianna day camp May 2006 - January 2009
Skills
Customer Service, Management, Microsoft Office, Microsoft Word, Teamwork, Inventory Management, Data Entry, Time Management, Microsoft Excel, Sales, Training, Customer Satisfaction, Outlook, PowerPoint, Customer Experience, Process Improvement, Human Resources, Team Building, Troubleshooting, Leadership, Account Management, Telephone Skills, Team Management, Program Management, Negotiation, Communication, Call Centers, Recruiting, Research, Performance Management
Education
Greenville Technical College 2015 — 2017
Emergency medical technology, Emergency Medical Technology/Technician (EMT Paramedic)
Summit Technical Solutions, LLC March 2013 - May 2014
Quality Supreme sales & service September 2011 - March 2013
Page Belcher Golf Course July 2010 - September 2011
Alorica Inc. January 2010 - July 2010
Skills
Professional Pilot, Commercial Aviation, Commercial Piloting, Multi-Engine Land, Single Engine Land, Instrument Rated Pilot, Private Pilot, warehouse associate /..., Forklift Operator
Education
Spartan College of Aeronautics and Technology 2014 — 2015
Bachelor's program, Airline/Commercial/Professional Pilot and Flight Crew, 4.0 GPA
Republic High School 2002 — 2006
H.S. Diploma
Momentum Telecom May 2015 - Present
TruGreen March 2015 - April 2015
Fabric.com August 2014 - October 2014
ITT Technical Institute June 2014 - August 2014
Alorica Inc October 2013 - June 2014
MedTech College January 2012 - June 2012
Olan Mills October 2010 - December 2011
Ryla Teleservices December 2008 - August 2010
Skills
Customer Service, Microsoft Office, Data Entry, 10 key, Virus removal and..., Installing Windows..., Adobe Creative Suite 3,..., Microsoft Office Suite, Windows 7, Sales, Management, Troubleshooting, Windows XP, Call Centers, Microsoft Office 2007, Telephone Skills, Mac, Adobe Acrobat, Fax, Help Desk Support, Office 2010, PowerPoint, Inventory Management, Customer Support, Teamwork, Time Management, Microsoft Word, Critical Thinking, Windows Server, QuickBooks, Light accounting, Microsoft Excel, Training, Leadership, Computer Hardware, Windows, Networking, Team Building, Public Speaking, Network Administration, Customer Satisfaction, Outlook, System Administration
Education
MedTech College 2012 — 2012
Certificate of Completion, IT Professional with Networking Technologies, 4.0
ITT Technical Institute 2005 — 2007
Associate's Degree in Computer Science, Information Technology-Multimedia, 3.5
Paulding County High School 1984 — 1988
Diploma, General and Vocational Studies, 3.0
ERGJ Entreprises LLC April 2015 - Present
The Coca-Cola Company March 2014 - April 2015
Coca-Cola Refreshments May 2013 - March 2014
CCI Solutions October 2012 - May 2013
Alorica, Inc January 2012 - October 2012
Alorica November 2010 - October 2012
Alorica November 2010 - January 2012
Alorica January 2009 - January 2010
Jim Ellis Mazda January 2005 - January 2008
Skills
Call Centers, Process Improvement, Leadership, Training, Management, Customer Service, Time Management, Analysis, Software Documentation, Team Building, Team Leadership, Workforce Management, Project Planning, Forecasting, Business Analysis, Call Center, Microsoft Office, Process Scheduler, Customer Satisfaction, Windows, Personal Finance, Life Insurance, Health Insurance
Education
The University of Georgia 1997 — 2000
Computer Science
The University of Georgia 1997 — 2000
Computer Science
New York Life Insurance Company June 2014 - Present
American Greetings July 2012 - April 2014
Paul, Weiss, Rifkind, Wharton & Garrison LLP December 2010 - May 2012
Pine Ridge Hospital July 2008 - June 2010
Alorica, Inc. June 2006 - June 2008
Skills
Executive Support, Administrative..., Human Resources, Expenses, Finance, Outlook, Office Management, Research, Management, Executive Calendar..., Data Entry, Microsoft Office, Time Management, Accounting, Administrative Support, Compliance, Shared Services, Excel, Administration, Interviews, Lotus Notes, Accounts Payable, Customer Service, Fax, Documentation, Scheduling, Editing, Telephone Skills, Typing, Databases, Interviewing, Word, Inventory Management, Financial Reporting, Jaguar, Concur, Supervisory Skills, Service Coordination, Oral & Written..., Microsoft Excel, Recruiting, Employee Relations, Sourcing, Marketing, Talent Acquisition, Technical Recruiting, Legal Assistance, Receptions
Education
Ashford University 2011 — 2015
Bachelor's Degree
Georgia Perimeter College 2013 - Present
Alfa Driving School 2007 - Present
West Georgia Technical College 2011 - 2013
Jarrett Training Associates, LLC 2007 - 2013
Georgia State University 2010 - 2012
Alorica, Inc. 2008 - 2010
SAIC 2008 - 2008
City of Atlanta 2004 - 2008
Team America HR, Inc. 2002 - 2004
Lowe's Home Improvement 2000 - 2002
Skills
E-learning, SharePoint, Instructional Design, Adult Education, Distance Learning, Curriculum Design, Project Management, Content Development, Multimedia, Needs Analysis, Instructional Technology, Blended Learning, Instructor-led Training, Teaching, Training, Training Delivery, E-Learning, Employee Training, Public Speaking, ADDIE, Higher Education, Coaching, Management, Organizational..., Performance Management, Hands-on Training, Program Management, Access, Learning Management..., Learning Management
Education
Mississippi State University
University of West Georgia 2013 — 2015
Educational Specialist (Ed.S.), Educational/Instructional Technology, 4.00
American Intercontinental University
Master of Education (M.Ed.), Instructional Technology with emphasis in Adult Education, 3.88
Delta State University
Bachelor of Business Administration (BBA), Business Administration, Minor in Computer Information Systems
Greenville High School
Resurgent Capital Services June 2015 - Present
Windstream Communications May 2011 - May 2015
Alorica Inc. June 2009 - May 2011
Charter Communications September 2008 - June 2009
Skills
VoIP, Telephony, MPLS, Telecommunications, T1, Broadband, Ethernet, Call Centers, DSL, Cabling, Fiber Optics, IP, Computer Network..., LAN-WAN, Wireless, Managed Services, Unified Communications
Education
Greenville Technical College 2001 — 2003
Massage Therapy/Therapeutic Massage
TEAL Electronics Corporation July 2014 - Present
Insight Global August 2013 - May 2014
Peak Systems, Inc. November 2011 - August 2013
Alorica Inc. February 2009 - June 2010
Adecco Staffing, USA November 2008 - January 2009
Skills
PC building, PC Troubleshooting, Typing, C Programming, Java Programming, Multi-Meter, DC Power..., Customer Service, Logic Design, Spectrum Analyzer, Power Supplies, Computer Hardware..., C, DHCP, Linux, Microsoft Excel, Troubleshooting, Microsoft Word, A+ Certified, Windows, Software Documentation, Windows 7, Networking, Windows XP, Operating Systems
Education
Institute of Technology, Clovis, CA 2012 — 2013
Certificate, Network System Technician
California State University-Fresno 2003 — 2007
Bachelor's degree, Computer Engineering
The Warehouse Bar and Grille March 2015 - Present
Lovin' Spoons April 2014 - March 2015
Alorica, Inc April 2011 - August 2012
Stream Global Services October 2010 - March 2011
Eastern National April 2010 - August 2010
Skills
Customer Service, Acting, Computer Proficiency, Microsoft Excel, Microsoft Office, Microsoft Word, Organization, PowerPoint, Soft Skills, Phone Skills, Phone Etiquette, Answering Phones, Multi-line Phone, Issue Resolution, Customer Retention, Call Centers, Customer Satisfaction, Data Entry, Time Management, Troubleshooting
Education
Armstrong Atlantic State University 2012 — 2016
Bachelor's Degree, Education, 4-8
Western Iowa Tech Community College 2011 — 2012
Associate's degree, Registered Nursing/Registered Nurse
St. Andrew's on the Marsh 2007 — 2010
High School Diploma
The Derryfield School 2003 — 2007
High School, Attended 6-9th grade
Sykes September 2015 - Present
The Arc Inc. March 2015 - Present
LME Consulting February 2015 - Present
Ataraxis, Inc. - A Professional Employer Organization May 2014 - December 2014
South Coast Community Service and South Coast Children's Society March 2012 - February 2014
Fresno Surgical Hospital June 2008 - January 2012
Kaiser Permantente August 2007 - June 2008
Alorica, Inc March 2007 - August 2007
Buxton Consulting November 2006 - March 2007
D.R. Horton October 2005 - October 2006
Skills
SPHR, Employee Relations, Employment Law, Recruiting, Employee Training, Leave of Absence, Onboarding, Human Resources, Payroll, Performance Management, New Hire Orientations, Deferred Compensation, HRIS, Employee Benefits, Benefits Administration, Succession Planning, Interviews, Personnel Management, Training, Hiring, Job Descriptions, Compensation, Performance Appraisal, HR Policies, Talent Acquisition, Employee Engagement, Internet Recruiting, Grievances, FMLA, Affirmative Action, Employee Handbooks
Education
National University 2010 — 2011
Master's of Arts, Human Resources
California State University, Fresno 1994 — 1996
BS, Human Resources
Fresno City College 1992 — 1994
AA, Business Administration
Alorica Inc January 2008 - January 2011
Hilton Garden Inn January 2007 - January 2008
Education
Career Point College 2011 — 2013
Medical Secretary, Medical/Clinical Assistant
Career Point College
Medical Secretary
ROMA Enterprises, LLC April 2013 - Present
Accenture, Ltd March 2010 - April 2013
Accenture, Ltd October 2006 - February 2010
Alorica Inc. May 2003 - October 2005
Alorica Inc. January 2002 - April 2003
Alorica Inc. January 2001 - December 2001
Alorica Inc. March 2000 - December 2000
Alorica Inc. May 1999 - February 2000
Berland Technologies, Inc. December 1998 - April 1999
Berland Technologies, Inc. May 1998 - November 1998
Skills
Strategic Planning, Cross-functional Team..., Consulting, CRM, Project Management, Change Management, Business Process, Professional Services, IT Strategy, SDLC, ERP, Management, Business Development, Entrepreneurship, Program Management, Analytics, PMO, Analysis, Requirements Gathering, Governance, Business Strategy, Business Process..., Business Transformation, Business Analysis, Team Management, Product Management, Financial Services, Process Improvement, Recruiting, Strategic Partnerships, Integration, Strategy, Management Consulting, Project Portfolio..., Vendor Management, Requirements Analysis, Outsourcing, Business Intelligence, Software Project..., Enterprise Software, IT Management, Account Management, Leadership, Business Planning, SaaS, Business Process Design, PMP, Enterprise Architecture, Business Process..., IT Transformation
Education
Northern Arizona University 1997 — 1998
M.B.A., Management Information Systems
Northern Arizona University 1994 — 1996
BSc., Business Administration, Computer Information Systems
All 4 One Business Customer Service RepresentativeDonnelly Communications/ProCore SolutionsApril 2013 - Present
Career Connection INC August 2012 - January 2013
Vesta Corporation February 2012 - July 2012
Bank of America August 2011 - January 2012
Alorica, Inc November 2010 - September 2011
Internal Revenue Service January 2009 - June 2010
Office Depot November 2007 - January 2009
Northwest Airlines February 2006 - September 2007
Bank of America March 2003 - July 2006
Internal Revenue Service January 2005 - February 2006
Skills
Microsoft Office, Fashion, Excel, Retail, Word, Customer Service, Customer Relations, PowerPoint, Styling, Social Media, Strategic Planning, Budgeting, Fashion Design, Public Relations, Event Management, Event Planning, Outlook, Data Entry, Customer Satisfaction, Microsoft Excel, Budgets, Microsoft Word
Education
Herzing College 1999 — 2003
B.B.S, Business Administration
Herzing University-Atlanta 1999 — 2003
Bachelors, Business Adminstration/Accounting
Hyundai Capital America February 2013 - Present
Alorica, Inc. November 2011 - February 2013
UnitedHealth Group July 2009 - November 2011
Citi Residential Lending July 2006 - April 2009
Information Technology Resources 1995 - 2006
Skills
PMP, PMO, MS Project, SDLC, Resource Management, Software Project..., Business Analysis, Process Improvement, Business Intelligence, Team Leadership, Data Warehousing, Program Management, Team Management, Requirements Gathering, Management, Visio, Project Management, Quality Assurance, Budgets, Leadership, Databases, Software Documentation, IT Management, Project Portfolio..., Vendor Management, Team Building, SharePoint, IT Strategy, Business Process..., E-commerce, Integration, Software Development, Requirements Analysis, Business Requirements, Outsourcing, Cross-functional Team..., ITIL, Agile Project Management, Enterprise Architecture, Strategic Planning, Project Delivery, Systems Analysis, Business Process, Change Management, IT Service Management, Information Technology
Education
California State University-Chico
BS, Computer Science
WorldPay April 2012 - Present
Alorica Inc March 2009 - September 2011
ING June 2007 - February 2008
Verizon Wireless May 2004 - May 2007
Skills
SQL, Active Directory, Mainframe, TSO, JCL, Java, PeopleSoft, Citrix, RACF, Unix, Disaster Recovery, XP, Operating Systems, Visio, Windows, System Administration, Troubleshooting, Lotus Notes, Solaris, COBOL
Education
Alabama State University 1997 — 2003
B.S. Degree, Computer Information Systems
The Exchange January 2012 - Present
Alorica Inc February 2009 - March 2011
Presbyterian Healthcare Services August 2007 - June 2008
Presbyterian Healthcare Services July 2004 - August 2007
Six Flags Fiesta Texas January 2003 - September 2003
Six Flags Fiesta Texas May 2002 - November 2002
Skills
FMLA, HR Policies, Deferred Compensation, Human Resources, Employee Relations, Recruiting, Onboarding, New Hire Orientations, Applicant Tracking..., Training, Employee Benefits
Education
Our Lady of the Lake University 1999 — 2003
BBA, Human Resources
Alorica Inc. December 2014 - Present
Traeger Pellet Grills, LLC September 2013 - November 2014
SurePath Financial Solutions March 2010 - June 2012
AIM Mail Centers May 2006 - February 2010
University of California, Riverside - Dining Services August 2003 - June 2006
Skills
Credit Risk, Credit Analysis, Credit Cards, Credit Scoring, Credit Management, Loan Modifications, Bankruptcy, Reverse Mortgages, Budget Monitoring, Cost Savings Strategies, Customer Service, Long-term Customer..., Customer Retention, Financial Services, Customer Acquisition, Multitasking Skills, Communication Skills, Crew Scheduling, Dedication to..., Diligent, Mortgage Modification, Compliance, Client Confidentiality, Handle Confidential..., Phone Etiquette, Multi-line Phone, Phone Manner, Consumer Marketing, Financial Economics, Microsoft Office, Microsoft Excel, Microsoft Word, Annual Reports, Expense Reports, Peer Support, Teamwork, Team Leadership, Client Counseling, Building Relationships, Highly personable, Conflict Resolution, Workshops, Work Under Minimal..., Building Clientele, Financial Assistance, Supply Management, New Hire Training, Cashiering, Cash Handling Experience, Personal Responsibility
Education
Beaumont High School 1997 — 2001
Diploma, General Education/Some College Prep Courses
University of California, Riverside 2002 — 2007
Economics/Administrative Studies
Moorpark College 2011 — 2011
Spanish
Iris Data Services, Inc. December 2012 - Present
Box Central, Inc. November 2004 - Present
Iris Data Services December 2012 - April 2013
Olathe Subaru May 2012 - December 2012
RV Rent.Net, Inc. November 2010 - October 2011
MidAmerica Nazarene University August 2009 - January 2010
Vangent, Inc September 2008 - August 2009
Alorica, Inc April 2008 - September 2008
Best Western International April 2007 - September 2007
Skills
PowerPoint, Microsoft Office, Microsoft Excel, Event Planning, Public Relations, Customer Service, Outlook, Team Leadership, Access, Call Center, Team Building, Time Management, Sales, Project Management, Microsoft Word
Education
MidAmerica Nazarene University 2009 — 2010
Kansas State University 2007 — 2008
Butler Community College 2006 — 2007
Link Construction October 2013 - Present
Alorica Inc. July 2013 - September 2013
School of Communication Science and Speech Disorders January 2012 - December 2012
Alorica January 2011 - May 2012
GRC Properties December 2008 - December 2010
The Edison Restaurant April 2008 - December 2008
Leapin Lizard Bar & Grille March 2005 - April 2008
Fiddlesticks Country Club January 1997 - January 2005
Skills
Windows, Microsoft Office, Jonas, Logistics, Database Management, Access, PowerPoint, Visio, Microsoft Publisher, Apple, Ubuntu, HIPAA Certified, Camtasia, HIPAA, Microsoft Project, Mac OS X, MySQL, Wordpress, OS X, Database Admin, MS Project, Networking, Technical Support, Project Management, Healthcare Information..., Information Technology, Troubleshooting, Windows 7, SharePoint, Management, System Administration, Databases, Windows Server, Computer Hardware, Active Directory, Customer Service, Operating Systems, Microsoft SQL Server, Network Administration, Technical Writing, Network Security, Disaster Recovery, Microsoft Exchange, CSS, Security, Database Administration, Java, Wireless Networking, Servers, JavaScript
Education
Florida State University 2011 — 2012
BS, Information Technology
Edison State College 2008 — 2010
Associates of Arts Degree received 2010, Information Technology
College of thick grey matter 1915 — 2006
Earth survival 8, How to live and dodge overly zealos poppa alive to share
Gap Inc. Banana Republic Old Navy September 2013 - Present
Alorica Inc September 2011 - December 2011
Crumb Crazy Gourmet Bakery June 2009 - September 2011
Transcept Pharmaceuticals 2009 - 2011
Transcept Pharmaceuticals January 2009 - June 2009
Transcept November 2005 - March 2006
Private Industry Council May 2001 - March 2003
Skills
Onboarding, Talent Acquisition, Applicant Tracking..., Workforce Planning, Employee Relations, Training, Talent Management, Benefits Administration, College Recruiting, HR Policies, Temporary Placement, HRIS, Strategic Planning, Technical Recruiting, Screening, Recruiting, Human Resources, Internet Recruiting, Career Development, Deferred Compensation
Education
John F. Kennedy University 2009 — 2012
Bachelor of Science in Business Administration, Strategic Management, Human Resources
John F. Kennedy University 2009 — 2011
B.S Business Administration, Strategic Management; Occupational Safety and Health Administration
eLocal Listing April 2012 - Present
My Computer Bytes April 2004 - April 2012
DCD Networking February 2007 - November 2008
DCD Networking January 2007 - January 2008
Alorica Inc. January 2005 - May 2007
Orange Crest Realty / Shade Tree Lane Developments April 2004 - August 2006
Countrywide Home Loans, and Dunn Edwards Paint January 2005 - January 2006
Skills
A+, N+, Active Directory, A+ Certified, Windows Server, CCNA, Microsoft Certified..., Servers, Troubleshooting, Network Administration, Microsoft Exchange, Windows 7, Software Installation, VPN, CompTIA A
Education
C,E,I. 1999 — 2001
M.C.S.E, Information Tecnology, Advanced computer systems repair, Honors
Cerritos College 1998 — 2000
N/A, Information Technologires, and Gen. Ed coursework
Cerritos College
Sagamore Home Mortgage December 2013 - Present
FBC Mortgage LLC dba Home Loans Today November 2012 - November 2013
University of Central Florida May 2011 - August 2013
Alorica Inc. January 2012 - November 2012
Classic Chevrolet June 2009 - December 2009
ADT Fire and Security July 2008 - May 2009
Orange Lake Country Club February 2008 - July 2008
Wyndham Vacation Ownership June 2007 - February 2008
Mystic Dunes Resort and Golf Club April 2007 - July 2007
Holler Honda October 2005 - April 2007
Skills
Management, Strategic Planning, Sales, Leadership Development, Advertising, Microsoft Word, Marketing Communications, Team Building, Customer Satisfaction, Entrepreneurship, Coaching, Business Strategy, Account Management, Home Loans, Credit Analysis, Refinance, Business Development, Customer Service, Customer Retention, Sales Management, Marketing, Public Speaking, Microsoft Office, Training, Home Equity Loans
Education
University of Central Florida - College of Business Administration 2011 — 2013
BSBA, Business Management, 3.2
Valencia Community College 2010 — 2011
Associate Degree, Business, 3.5
Alorica Inc. September 2011 - March 2015
IRS January 2011 - April 2011
Achor Center, Inc. July 2007 - January 2010
Dozier School for Boys September 2005 - October 2006
USAF September 1994 - July 2004
Skills
Customer Service, Human Resources, Employee Relations, Strategic Planning, Social Services, Photography, Microsoft Excel, Public Speaking, Leadership Development, Outlook, Microsoft Office, PowerPoint, Team Building, Microsoft Word, Recruiting, Research, Management, Training, Process Improvement, Performance Management, System Administration, Software Documentation, Leadership, Payroll, Organizational..., Coaching
Education
Walden University 2007 — 2009
MBA, Finance, Human Resources
Park University 2001 — 2004
BS, Management, Computer Information System
Slalom Consulting September 2013 - Present
DefiniTek Solutions LLC 2009 - Present
Advent Software June 2012 - February 2013
PwC August 2011 - May 2012
First Republic Bank June 2010 - May 2011
First Republic Bank November 2009 - October 2010
Accenture September 2005 - March 2009
Ameriquest Mortgage June 2005 - August 2005
Alorica Inc. September 2004 - June 2005
Jet Propulsion Laboratory (JPL) May 2004 - October 2004
Skills
Oracle E-Business Suite, Business Process..., Shared Service Center, Change Management, Program Management, Data Analysis, Release Management, Full SDLC, Global Implementations, Business Analysis, Vendor Management, Business Process, ERP, Integration, Management, PMO, Software Documentation, Cross-functional Team..., Business Transformation, Project Management, Business Process..., Oracle, Outsourcing, Leadership, Project Planning, Testing, Governance
Education
Arizona State University
Bachelor of Science, Supply Chain Management
Institute of Integrative Nutrition (IIN) 2011 — 2012
Wellness / Nutrition Coach Certificate, Holistic Health
Arizona State University - W. P. Carey School of Business
Spherion June 2012 - Present
BBSI August 2006 - May 2012
Alorica Inc. July 2006 - August 2006
Sento October 2005 - May 2006
Mimi's Cafe April 2001 - November 2005
Skills
Employee Relations, Performance Management, Benefits Administration, Onboarding, Recruiting, Training, Talent Acquisition, Human Resources, Employee Engagement, Employee Benefits, HRIS, Payroll, Organizational..., Applicant Tracking..., Leadership Development, Succession Planning, Customer Service, Technical Recruiting, Talent Management, Coaching, Contingent Workforce, Workforce Management, Employment Law, Leadership
Education
Brigham Young University 2003 — 2005
Bachelor's Degree
Alorica Inc February 2005 - Present
Education
University of Southern California 1985 — 1989
Alorica Inc. Help desk tier 2Intelli-Flex Comm1997 - 1999
Education
Cerritos College 1991 — 1993
Business
Alorica Inc. May 2007 - Present
People's Choice Home Loan, Inc. October 2000 - March 2007
Education
California State University-Dominguez Hills 1992 — 1994
Alorica Inc. October 2006 - Present
Unisys June 2000 - May 2006
Education
California State University-Fullerton 1996 — 2000
Bachelor of Arts, Management Science Information Systems
CS Mining LLC April 2012 - Present
Henry Schein 2010 - 2012
Select Portfolio Services 2007 - 2010
Alorica Inc. 2000 - 2007
OneNetwork 1998 - 2000
Skills
VMware, Disaster Recovery, Data Center, Virtualization, Microsoft Exchange, vSphere, Troubleshooting, Active Directory, IT Management, Security, Linux, Network Security, Windows Server, ITIL, Network Engineering, Architecture, Servers, Project Management, System Administration, Cloud Computing, Microsoft SQL Server, VMware ESX, Technical Support, SAN, DNS, Networking, Vendor Management, Cisco Technologies, Network Administration, IT Operations, VPN, Operating Systems, NetApp, Wireless Networking, Windows XP, Storage
Education
University of Nevada-Las Vegas 1991 — 1994
Southern Utah University 1986 — 1991
TradeStation Technologies, Inc. May 2014 - Present
TradeStation Technologies, Inc. 2014 - 2015
TradeStation Technologies, Inc. 2014 - 2015
Alorica, Inc 2010 - 2011
Adecco Engineering & Technical 2008 - January 2009
Assurant 2008 - 2008
adecco 2008 - 2008
BearingPoint 1998 - 2001
Skills
SQL, HTML, Requirements Analysis, SDLC, Integration, Microsoft SQL Server, Microsoft Office, Windows, Vendor Management, Business Analysis, Information Technology, Customer Service, Technical Recruiting, Java, Unix, Program Management
Education
St. Thomas University 1975 — 1978
Bachelor's degree, Business Administration and Management, General
St. Thomas University
Bachelor of Arts (B.A.), Public Administration
Coca-Cola Enterprises June 2009 - Present
Alorica, INC May 2004 - June 2009
Education
Oklahoma State University 2003 — 2008
Bank of America June 2013 - Present
Alorica, Inc November 2008 - May 2013
Countrywide/Bank of America June 2007 - November 2008
Sitel 2001 - 2003
MCI 1993 - 2002
Skills
Call Center Development, Performance Management, Customer Experience, Vendor Management, Workforce Management, Employee Relations, Call Center, Training, Process Improvement, Organizational..., Management Development, Organizational..., Learning Management, Instructional Design, Change Management, Succession Planning, Strategy, Call Centers, Outsourcing, Leadership, Customer Satisfaction, Employee Engagement, Onboarding, BPO, Talent Management, Employee Training, Talent Acquisition, Performance Improvement, Human Resources
Education
Northwestern 1987 — 1991
Bachelor of Arts (B.A.), Education
Alorica Inc. May 2013 - Present
Motorola Mobility October 2007 - February 2013
Skills
Telecommunications, Business Analysis, Process Improvement, Oracle E-Business Suite, Oracle Applications, Oracle ERP..., Oracle 11i, Oracle CRM, Microsoft Excel, Microsoft Word, CRM, Training, Mobile Devices, ERP, Microsoft Office, Oracle, PowerPoint, KBX, BMC Remedy, Oracle HR, Escalations Management, Oracle R12, Install Base, RightNow, Manual Testing, UAT coordination, User Acceptance Testing
Education
Florida State University - College of Business 2003 — 2007
Bachelor of Science (BS), Marketing
Macy's June 2013 - Present
Charlotte Mecklenburg Schools December 2012 - Present
At Home Employer June 2012 - October 2012
Alorica, Inc January 2012 - June 2012
RYLA Inc. March 2009 - January 2012
Gilliland, Ratz & Browning November 2005 - February 2007
Georgia State University January 2004 - November 2005
Skills
Outlook, Research, Customer Service, Public Speaking, Litigation, Data Entry, Access, PowerPoint, Microsoft Excel, Administrative...
Education
Troy University 2006 — 2008
Master's, Public Administration
Georgia State University 2001 — 2005
Bachelor of Arts (B.A.), Sociology
Community Bank November 2012 - Present
East West Bank August 2009 - October 2012
Empire (Guardian) Companies June 2006 - April 2009
Commercial Capital Bank June 2005 - June 2006
Alorica, Inc 2004 - 2005
Skills
Portfolio Management, Loans, Commercial Banking, Commercial Real Estate, Credit, Asset Managment, Finance, Financial Analysis, Commercial Lending, Asset Based Lending, Construction, Property Management, Budgets, Underwriting, Small Business Lending, Banking, Credit Risk, Credit Analysis, Strategic Planning, Financial Modeling, Financial Reporting, Asset Management, Teamwork, Lease Negotiations, Leadership, Managerial Finance, Commercial Mortgages, Entrepreneurship, Real Estate, Risk Management, Financial Management, Lease Administration, Cross-functional Team..., Self Driven, Business Communications, Land Development, Residential Subdivisions, Residential Construction, Commercial Property..., Divisional Management, Board Presentations, Client Relationship..., Relationship Development, Homebuilding, Budgeting, Entrepreneurial, Financial Leadership, Strategic Negotiations, Valuation, Financial Risk
Education
California State University-Fullerton - College of Business and Economics 2004 — 2006
MBA, MBA - Finance, Real Estate Investment Analysis, Financial Planning, Risk Management
California State University-Fullerton 2000 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration / Finance, 3.5
Diamond Bar High School 1996 — 2000
High School Diploma, College/University Preparatory
Nomino October 2013 - October 2014
Alorica, Inc. September 2013 - January 2014
E Diamond Inc July 2010 - May 2012
McCann Erickson July 2006 - December 2008
Ogilvy & Mather August 2004 - June 2006
Monterey Media Concepts LLC September 2002 - August 2004
Skills
Integrated Marketing, Production, Advertising, Client Services, Online Advertising, Broadcast, Print, Television, Media Planning, Project Management, Budgets, Account Management, Marketing Strategy, Social Media Marketing, Corporate Branding, Email Marketing, Direct Marketing, Brand Development, Digital Strategy, Creative Strategy, Interactive Marketing, Digital Marketing, Media Buying, Direct Mail, Interactive Advertising, Online Marketing, Marketing Communications, Brand Management, Creative Direction, Digital Media, Brand Awareness, Corporate Communications, New Media, Brand Architecture, Outdoor Advertising, Web Analytics, Copywriting, Marketing
Education
Florida International University
Master of Business Administration (M.B.A.)
New York Institute of Technology-Old Westbury 2009 — 2010
Masters, Communications-Media Management
St. John's University 1994 — 1999
Bachelor's degree, Communication and Media Studies
Alorica, Inc. October 2014 - December 2014
The Lead Generation January 2012 - January 2013
Southlake Mortgage May 2008 - December 2009
Pre-Paid Legal Services December 2005 - December 2007
LeBlanc Appraisals January 2004 - August 2005
The Outreach Learning Center March 2003 - December 2004
Skills
Illustrator, InDesign, Microsoft Office, Photoshop, Customer Service, Graphic Design, Marketing, Writing, Sales, Social Networking
Education
American InterContinental University 2007 — 2009
Associates Degree, Business Administration/Visual Coummunications
Children's Hospital Colorado at Memorial Central December 2013 - Present
Kelly Services September 2012 - December 2013
Fourth Judicial District Attorney's Office April 2012 - October 2012
Alorica, Inc. October 2010 - January 2012
Focus on the Family February 2008 - November 2008
Focus on the Family July 1994 - September 2007
Education
University of Colorado Colorado Springs 1978 — 1980
None
Northwestern Connecticut State College 1973 — 1976
None
Central Connecticut State University 1972 — 1973
None
The Gilbert School 1968 — 1972
Diploma
Sitel October 2014 - Present
VetConnexx May 2013 - October 2014
Alorica June 2000 - February 2012
Alorica Inc September 2008 - July 2009
Skills
Workforce Management, BPO, Call Center, Contact Centers, Avaya, ACD, Inbound Marketing, Customer Experience, Outsourcing, Capacity Planning, Vendor Management, Metrics, Customer Satisfaction, Technical Support, Operations Management, Process Improvement, CRM, Customer Retention, Call Centers, Troubleshooting, Service Delivery, Telemarketing, Call Center Development, Telecommunications, Performance Management, IVR, Strategy, Team Management, Team Leadership, Cross-functional Team..., Quality Assurance, Training, Operational Excellence, Management, Leadership, Business Process..., Coaching, Six Sigma
Education
Tulsa Community College
Steven Gingiss & Associates April 2008 - Present
Centershift February 2007 - Present
ALORICA INC May 2000 - February 2007
Service Merchandise Co July 1990 - October 1991
Walgreens & Co March 1985 - February 1987
Education
DeVry Institute of Technology
Certificate -(A.A.S, Electronic Engineering Technology; Computer Programming and Operations; Language Arts
DeVry University 1989 — 1989
Electronic Engineering
Control Data Institute 1985 — 1986
CCPO (AAS), Computer Programming and Operations
Oakton Community College 1983 — 1984
Language Arts
Lear Corporation July 2011 - Present
Alorica, Inc November 2009 - July 2011
Furukawa Lear Corporation August 2008 - November 2009
Lear Corporation May 2007 - August 2008
Lear Corporation January 2005 - April 2007
Lear Corporation August 2002 - April 2007
Skills
Job Evaluation, HRIS, HR Policies, Human Resources, FMLA, Onboarding, Recruiting, New Hire Orientations, PeopleSoft, Coaching, EEO, FLSA, Six Sigma, Affirmative Action, Employee Relations, Performance Management, Training, Workforce Planning, Deferred Compensation, Interviews, Employee Benefits, Employment Law, Succession Planning, Labor Relations, Personnel Management, Management, Talent Management, Applicant Tracking..., Benefits Administration, Hiring, Payroll, Compensation & Benefit, Organizational..., Policy, Leadership, Talent Acquisition, HR Consulting, Performance Appraisal, Employee Engagement, Union Avoidance, Job Descriptions, Strategic HR, College Recruiting, ADP Payroll, Employee Training, Salary, HR Transformation, Union, Employee Handbooks, Temporary Placement
Education
The University of Texas at El Paso 1990 — 2000
Bachelor's Degree, Business Administration
IRS-Fresno February 2009 - Present
PCS Computing February 2009 - Present
Internal Revenue Service February 2009 - Present
Signasys 2008 - 2009
S & A Computers June 2008 - August 2008
Qualxserv January 2007 - April 2007
KFSN-TV September 2006 - December 2006
Signasys, Inc March 2006 - September 2006
Alorica, Inc March 2006 - September 2006
KMPH-TV November 1997 - January 2005
Skills
Software Documentation, Computer Hardware, Customer Service, Outlook, Access, Time Management, Training
Education
University of Phoenix 2010 — 2012
BS, Business and Management
University of Phoenix
Bachelor of Science
EMC Corp. August 2011 - Present
Slashsupport Inc. February 2008 - May 2011
The Bluezone Inc. December 2006 - February 2008
Alorica Inc. January 1996 - November 2006
Skills
Hardware, Switches, TCP/IP, VPN, WSUS, DHCP, Technical Support, Windows, VMware, Troubleshooting, Routers, Network Administration, DNS, Virtualization, Networking, SAN
Education
Salt Lake Community College
22 Words July 2015 - Present
Great Faith Christian Center Church May 2008 - Present
RELEVANT Media Group May 2012 - July 2015
Alorica Inc June 2011 - May 2012
BlueCross BlueShield of Florida July 2010 - June 2011
Sprint Nextel August 2008 - February 2010
T-Mobile USA April 2006 - July 2007
Skills
Inside Sales, Sales Presentations, Consultative Selling, Analytical Writing, Multitasker, Marketing Communications, Marketing Strategy, Customer Service, Customer Satisfaction, Customer Experience, Customer Loyalty, Sales, Consultative Marketing, Brand Loyalty, Marketing, Management, Strategic Planning, Account Management, Leadership, Event Management, Retail, Selling, Social Media Marketing, Social Media, Social Networking
Education
University of Central Florida 2004 — 2008
Bachelor of Sciences, Interpersonal/Organizational Communication
Acentron Inc. 2010 - Present
Alorica Inc. March 2009 - October 2010
Adecco Staffing May 2008 - February 2009
Education
Lander University 1999 — 2002
Bachelor or Arts, Communication
Hare Auto Group December 2010 - Present
Carrabba's Italian Grill August 2010 - Present
Red Lobster October 2009 - August 2010
Alorica Inc March 2009 - October 2009
Circuit City Stores September 2008 - March 2009
Circuit City 2008 - 2009
Education
Indiana State University
Bachelor of Science, Criminology
Alorica Inc June 2004 - Present
Alorica October 2010 - November 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2002 - March 2004
Williams Communication May 2000 - July 2002
Skills
Photography, Hospitality, Administrative..., Problem Solving, Digital Photography, Customer Service, Community Outreach
Education
Oral Roberts University 1992 — 1996
Bachelor of Science, Management
Chandler/Gilbert Community College 1990 — 1992
Undecided, General Studies
TDB Communications August 2010 - Present
Hy Vee June 2009 - July 2010
Florence Manufacturing Company March 2006 - April 2009
Alorica, Inc May 2007 - March 2009
Sykes, Inc August 2001 - May 2007
Skills
Training, Customer Service, Team Building, Recruiting, Microsoft Excel, Project Management, Sales, Outlook, Management, Team Leadership, Microsoft Office, Networking, Leadership, PowerPoint, Microsoft Word, Human Resources, Employee Relations, Payroll, Marketing, Office Management, Event Management, Interviews, Software Documentation, Project Planning, Applicant Tracking..., Onboarding, Employee Benefits, New Hire Orientations, Benefits Administration, Temporary Placement, HRIS, Negotiation, Policy, Talent Acquisition
Education
University of Phoenix 2007 — 2010
Bachelor, Business Management
University of Phoenix
Bachelor, Science Business and Management
Pratt & Whitney 2012 - 2012
Alorica, Inc December 2006 - December 2011
Quality Edge, Inc May 2004 - September 2006
Resurrection Life Church December 2002 - April 2004
Assurant Group June 1998 - November 2002
Skills
Type 55 WPM, 10 plus years of..., MS Office Suite, Leadership, Management, Operations Management, Customer Service, Microsoft Office, Typing, Call Center, Training, Workforce Management, Customer Satisfaction, Data Analysis, Call Centers
Education
Tulsa Community College 2008 — 2008
None, General Education Studies
Oral Roberts University 2007 — 2007
None, Business Administration
Grand Rapids Community College 1995 — 2000
Associate of Arts, Business Administration
Deseret Industries July 2011 - March 2013
Design Ink September 2009 - February 2011
GameStop March 2009 - August 2009
Design Ink January 2008 - June 2008
Alorica Inc. February 2004 - August 2004
Skills
Photoshop, Microsoft Office, Social Media, Strategic Planning, Customer Service, Negotiation, English, Portraits, Conceptual Art, Tattoo Flash, PowerPoint, Pin-up, Music Programming, Drawing, Digital Illustration, Texture Artist, Vocals, Creative Writing, Surrealism, Art
Education
Broadview Entertainment Arts University 2010 — 2013
Bachelor of Fine Arts (BFA), Sequential Art, 3.3
Uintah High School 2001 — 2003
GED, General Studies
Brick & Mortar Kitchen & Bar August 2010 - Present
Alorica Inc. June 2010 - July 2010
Education
The University of Texas at El Paso 2008 — 2012
B.S, Computer Science
Alorica June 2006 - Present
Alorica Inc June 2006 - Present
Alorica Inc June 2006 - Present
7-Eleven June 2007 - June 2010
The Home Depot December 2003 - June 2006
Education
University of Phoenix
Matrix Service November 2013 - Present
MARRS Services, Inc. July 2013 - November 2013
Alorica Inc July 2011 - August 2012
Volt Workforce Solutions November 2009 - June 2011
Jacobs October 2007 - January 2009
Leighton Group June 2006 - September 2007
T & Y Construction, Inc. April 2001 - May 2006
Skills
Proposal Writing, Project Management, Outlook, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Customer Retention, Marketing Communications, Business Development, Account Management, New Business Development, Adobe Acrobat, Customer Service, Market Research, Strategy, Management, Program Management, Advertising
Education
California State University-Fullerton
Master of Arts (M.A.), Communications, A-
McDonalds October 2012 - Present
Steak n Shake April 2012 - September 2012
Innovative Staff Solutions-Temporary Agency January 2011 - December 2011
ALORICA, INC January 2010 - April 2010
Kohls January 2007 - November 2007
KELLY SERVICES Temporary Staffing January 2002 - June 2007
Skills
Customer Service, Invoicing, Sales, Troubleshooting, Accounts Receivable, Accounts Payable, Accounting, Merchandising, Customer Satisfaction, Data Entry, Time Management, Training, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Call Centers, Creative Problem Solving, Problem Analysis, Pricing, Office Administration
Education
Stratford Career Institute 2012 — 2013
Certificate, Medical Office Assistant/Specialist
Colorado Technical University 2010 — 2011
Master of Business Administration, Human Resource Management
Colorado Technical University 2008 — 2010
Bachelors, Business Administration
Colorado Technical University 2007 — 2008
Associates of Science, Business Administration
Publix Super Markets February 2015 - Present
Alorica Inc June 2014 - February 2015
County of Sonoma January 2013 - April 2014
County of Mendocino December 2011 - January 2013
Skills
Government, Data Entry, Administrative..., Administration, Microsoft Office, Customer Service, Research, Public Speaking, Microsoft Word, Outlook, Interviews, Marketing Strategy, Policy, Community Outreach
Education
Santa Rosa Junior College 1985 — 1991
Associate of Arts (A.A.), Philosophy
BKM Web Solutions August 2013 - Present
Walmart March 2013 - August 2013
Alorica, Inc. June 2012 - July 2012
Over Easy Farm May 2006 - May 2008
Skills
CMS-1500, Superbill, ICD-9-CM, CPT, HCPCS, Medisoft, Medical Terminology, UB04, HIPAA, Microsoft Office, Customer Service
Education
Des Moines Area Community College 2014 — 2017
Associate's Degree, Registered Nursing/Registered Nurse
Remington College-Mobile Campus 2011 — 2012
Diploma, Medical Billing and Coding
Goodrich High School 2005 — 2009
Diploma, High School
Alorica Inc. March 2013 - January 2014
Kaplan University August 2010 - November 2010
Education
Ultimate Medical Academy 2013 — 2014
Medical Billing and Coding Diploma, Medical Office Management/Administration, Dipolma
AloriCares a division of Alorica Inc. April 2010 - Present
Alorica Inc 2010 - 2011
Accountemps September 2009 - December 2009
Skills
Customer Service, Data Entry, Medical Billing
Education
Greenville Technical College 1983 — 1985
Associates of Arts, Computer Technology
Travelers Rest High School 1979 — 1982
Kyowa Hakko USA August 2011 - Present
YRC September 2005 - December 2007
Alorica Inc. June 2003 - July 2004
Education
Chaffey College 2011 — 2016
Associates Degree, Logistics
Kings International Marketing April 2014 - April 2015
Allied Support March 2013 - March 2014
FIU March 2013 - May 2013
Alorica Inc April 2012 - December 2012
Beacon College August 2010 - August 2011
Pennsylvania College of Optometry Salus August 2007 - February 2010
Virtua Health October 2008 - December 2008
Skills
Active Directory, Windows Server, DHCP, Troubleshooting, Hardware, Networking, Help Desk Support, System Deployment, BMC Remedy, IP, Service Desk, Microsoft Office, Network Administration, System Administration, VMware
Education
DeVry University
Associate of Applied Science Degree, Network Systems Administration, 3.84 gpa
George Washington High School
Diploma
Florida International University
Bachelor of Science Degree, Network Communication Systems
First American Home Buyers corp Inbound representativeSitelMay 2012 - December 2012
Alorica Inc 2011 - 2011
First American Home Buyers Corp April 2007 - December 2008
Skills
Customer Service, Data Entry, Excel, Microsoft Office 2007
Education
Platt College-Tulsa 2009 — 2010
Medical/Clinical Assistant
Odessa College 1996 — 2000
Associate's degree, Medical Office Management/Administration
Odessa High School 1990 — 1994
High school diploma
Tulsa Technology Center-Riverside Campus
ICD-10 Coding Coding classes & Certifications
Alorica, Inc July 2009 - April 2012
Executive Safe & Security October 2007 - March 2009
Accountemps / Apple One April 2007 - October 2007
Conley’s Manufacturing & Sales February 2006 - January 2007
The Mill Oak and Pine Furniture July 2002 - February 2006
Reliant Protective Services June 2001 - July 2002
Skills
ADP Payroll, ADP Payforce, ADP E-Time, ADP ReportSmith, ADP Reporting, Sampro, Open Systems, Profit Systems, Microsoft Excel, Microsoft Word, Microsoft Outlook, 10 Key
Education
Chaffey College 1999 — 2000
Certified in MS Office, Word, Excel, Outlook, General Computers
Mt. San Antonio College 1987 — 1989
none, Accounting
Don Lugo 1982 — 1986
HS Diploma, General
Alorica Inc. May 2014 - Present
Skills
Microsoft Office, Microsoft Excel, Management, Microsoft Word, PowerPoint, Research, Leadership, Customer Service, Training, Outlook
Education
Keiser University-Ft Lauderdale 2012 — 2015
Associate of Arts (A.A.) Criminal Justice, Criminal Justice
Keiser University 2012 — 2013
Associate of Arts (A.A.), Criminal Justice/Law Enforcement Administration, 3.0
The Coca-Cola Company January 2013 - Present
Alorica Inc. May 2009 - January 2013
Skills
Mobile Communications, Customer Service, Management, Microsoft Office, Project Management, Leadership, Microsoft Excel, Strategic Planning, Sales, Team Leadership
Education
University of Phoenix 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2012 — 2014
Bachelor's degree, Health Care Management, A
Discovery Point Child Development Center January 2013 - Present
KIDS R KIDS Daycare & Preschool March 2011 - October 2012
Alorica, Inc. April 2008 - March 2011
Skills
Elementary Education, Classroom Management, Teaching, Teacher Training, ESL, Leadership Development, Early Childhood..., Childcare, Classroom, K-12
Education
American InterContinental University 2007 — 2008
Bachelors, Business Administration
Wal-mart July 2012 - Present
Sony DADC September 2010 - April 2012
Alorica Inc. July 2009 - April 2010
Taco Bell May 2005 - November 2008
Skills
Administrative..., Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Leadership, Team Leadership, Teamwork, Medical Terminology, Medical Billing, Medical Coding, Medical Writing, Medical/Surgical, Medical Records
Education
DeVry University-Illinois 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management, Junior
Everest University-Tampa 2010 — 2012
Associate's degree, Medical Billing and Coding
Alorica Inc. July 2010 - Present
Skills
Team Building, PowerPoint, Organizational..., Community Outreach, Teaching, Event Planning, Mental Health Counseling, CBT, Public Speaking, Nonprofits, Customer Service, Program Development, Strategic Planning, Leadership Development, Fundraising
Education
National University, department of psychology- San Bernardino 2011 — 2013
Master of Arts (M.A.), Counseling Psychology
Cal State San Bernardino 2005 — 2007
Bachelor of Arts (B.A.), Business Administration and Management, General
Alta Club Downtown Salt Lake City Utah January 2010 - Present
Radisson Hotel-Copper Canyon Grill and Tavern Downtown January 2010 - Present
Alta Club 2010 - Present
Copper canyon grill and tavern March 2009 - September 2009
Marie Callendar’s Restaurant Inc January 2008 - January 2009
Alorica Inc. August 2005 - May 2008
Alorica Inc January 2005 - January 2008
State of Utah Depart January 2004 - January 2005
Skills
Patience, typing skills, organization, being prepared, making great rapport..., french fine dining...
Education
Clearfield job corps 2001 — 2002
Clerical Memorandum, Adminstrative duties
Great Basin High school 2000 — 2002
General Education diploma
Cheonggang Academy
Alorica Inc. April 2012 - February 2013
Alorica Inc. October 2011 - April 2012
Skills
Active Directory..., Troubleshooting, Cat5e Cabling and..., MySQL, Microsoft Office, Inventory Management, Windows, Teamwork, Software Documentation, Disaster Recovery, Technical Support, Network Administration, Help Desk Support, Hardware, Active Directory, Networking, System Administration, Operating Systems, Security, Windows 7, Management, Windows Server, Team Leadership
Education
Fresno City College 2003 — 2005
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Herbert Hoover High School 1994 — 1997
High School Studies, General Education
Humana June 2015 - Present
Alorica Inc 2010 - 2012
Skills
Microsoft Office, Customer Satisfaction, Call Centers, Sales, Time Management, PowerPoint
Education
Florida Atlantic University
Bachelor of Arts (B.A.), Psychology
Florida Atlantic University
Bachelor's degree, Psychology
Henry Schein, Inc July 2013 - Present
Henry Schein, Inc February 2013 - July 2013
Henry Schein, Inc August 2012 - February 2013
SC Legal Services 2007 - 2013
Henry Schein, Inc April 2012 - August 2012
Alorica, Inc October 2011 - April 2012
Charter Communications February 2009 - July 2010
Primerica Financial Service August 2008 - February 2009
Verizon Wireless December 2004 - June 2008
US Navy October 1998 - October 2001
Skills
Troubleshooting, Technical Support, Cross-functional Team..., Active Directory, Testing, Software Documentation, Process Improvement, Computer Hardware, Windows Server, Quality Assurance, Software Installation, Training, Leadership
Education
Strayer University 2006 — 2012
Bachelor of Business Administration, Management
ECPI College of Technology 2001 — 2004
Associate of Applied Science, Business Applications
Alorica Inc AP SupervisorAloricaApril 2011 - Present
Skills
General Ledger, Invoicing, Accounts Payable, Accounts Receivable, QuickBooks, Account Reconciliation, Payroll
Education
California State University-San Bernardino 2008 — 2010
Bachelor's Degree, Accounting and Business/Management, Graduated
Las Palmas Hospital December 2014 - Present
Arrythmia Specialists June 2014 - December 2014
Sunridge Senior Living May 2014 - December 2014
Dunamis Surgical Center 2014 - 2014
Dunamis Surgical Center 2014 - 2014
Alorica Inc September 2008 - November 2012
Skills
Customer Service, Social Skills, Computers, Phone Etiquette
Education
Kaplan College El Paso, Texas 2013 — 2014
Medical Assistant Certification
El Paso Community College 2008 — 2009
Alorica Inc. 2014 - 2015
Education
Albany State University 2011 — 2015
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services