Americall Group, Inc.
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Americall Group, Inc. Employees
CROSSMARK April 2011 - April 2013
Americall Group, Inc. June 2010 - August 2010
Prairie State College October 2007 - May 2008
Skills
Microsoft Office, Public Speaking, Customer Service, Research, Microsoft Word, PowerPoint, Leadership, Microsoft Excel, Teaching, Community Outreach, Event Planning, Time Management, Strategic Planning, Editing, Team Building, Leadership Development, Public Relations, Teamwork, Social Media, Inventory Management, Social Networking
Education
Southern Illinois University, Carbondale 2010 — 2013
Bachelor of Arts (B.A.), Criminology and Criminal Justice
Prairie State College 2007 — 2010
Medical ID Solutions February 2014 - Present
7-Eleven November 2012 - December 2013
Public Allies September 2012 - September 2012
Workforce Central Florida July 2011 - March 2012
West Imagine Chiropractic September 2009 - June 2011
Convergys ARM - Encore RMI May 2008 - February 2009
Comfort Inn October 2007 - July 2008
Universal Studios May 2006 - November 2007
Americall Group, Inc. May 2005 - December 2005
Skills
Leadership, Communication, Persistence, Customer Service, Exceptional Listener, Microsoft Technologies, Organized Multi-tasker, courteous, Reliable, sociable, Hands-on Problem Solver, Self Management, Motivated self-starter, Work Ethic, Troubleshooting, Customer Satisfaction, Management, Call Centers, Courtesy, Sociability, Nonprofits, Strategic Planning, Team Building, Public Speaking, Event Planning, Community Outreach, Training, Leadership Development, Microsoft Office, Problem Solving, Coaching, Fundraising, Public Relations
Education
DeVry University 2010 — 2015
Business Administration and Management, General
University of Phoenix 2012 — 2014
Enroll, Business Administration and Management, General
Continental Academy 2003 — 2006
High School Diploma, High School/Secondary Diploma Programs
Western Indiana Community Action Agency/ SACC December 2013 - Present
Maple Center for Integrative Health September 2012 - June 2013
Gary Sanitary District May 2009 - August 2009
Americall Group, Inc. May 2008 - January 2009
Skills
Leadership, Interpersonal..., Flexible to Change, Close Attention to..., Reliability, Communications, Analytical/Research, Computer-savvy, Multicultural Awareness, Organized, Negotiation, Sales Management, Sales, Social Networking, Social Media Marketing, Facebook, Teamwork, Marketing, PowerPoint, Advertising, Microsoft Word, Microsoft Excel, Team Leadership, Social Media, Customer Satisfaction, Public Speaking, Critical Thinking, Volunteering, Microsoft Office, Marketing Communications
Education
Indiana State University 2009 — 2013
Bachelor of Science (B.S.), Marketing
Indiana State University
Wake Up Now February 2014 - Present
The Insightful Muse June 2012 - March 2013
Robert Morris UniversityChicago, ILDecember January 2011 - November 2012
Ivy Tech Community College January 2010 - May 2011
Americall Group Inc January 2008 - March 2009
Wendy's International June 2006 - May 2008
Skills
Customer Service, Sales, Administrative..., Management, Data Entry, Filing, PowerPoint, Microsoft Office, Microsoft Word, Program Management, Data Analysis, CRM, Teamwork, Leadership
Education
Robert Morris University (IL) 2011 — 2012
BBA, MANAGEMENT
Ivy Tech Community College 2009 — 2011
Associate of Applied, Science
Apollo Education Group October 2011 - October 2014
University of Phoenix January 2010 - October 2011
University of Phoenix March 2009 - January 2010
University of Phoenix March 2008 - March 2009
University of Phoenix January 2006 - March 2008
Americall Group, Inc. 1998 - 2005
Skills
Higher Education, Employee Engagement, Coaching, Team Building, Staff Development, Training, Leadership, Succession Planning, Workforce Development, Employee Benefits, Adult Education, Resume Writing, Leadership Development, Career Development, Critical Thinking, Career Counseling, College Recruiting, E-Learning, Conflict Resolution, Enrollment Management, Public Speaking, Recruiting, Admissions
Education
University of Phoenix 2006 — 2007
Masters, Business Administration
Harris-Stowe State University 1998 — 2002
Bachelor of Science, Business Administration, Marketing
Toyota of Merrillville April 2015 - Present
Sargents Equipment & Repair Service August 2011 - January 2015
ACS September 2009 - August 2011
Teleperformance January 2003 - September 2009
Americall Group, Inc. January 1997 - January 2003
Skills
Outlook, Data Entry, Customer Satisfaction, Call Center, Spreadsheets, Office Administration, Strategic Planning, Recruiting, Call Centers, Microsoft Office, Management, Payroll, Time Management, Telephone Skills, Human Resources, Access, Training, Employee Benefits, Microsoft Excel, Employee Relations, Hiring, Customer Service, PowerPoint
Education
Blackstone Career Institute 2009 — 2010
Certificate, Paralegal Studies
Indiana University-Northwest
B.S., Elementary Education
Americall Group, Inc. DeaconSaint James the Less ParishJune 2009 - Present
Skills
Team Building, Access, Telecommunications, Customer Satisfaction, Cold Calling, Sales Management, Sales, Call Centers, Leadership, Customer Service, Process Improvement, Public Speaking, Customer Experience, Insurance, Telemarketing, Team Leadership, Employee Benefits, Customer Retention, Coaching, Nonprofits, Referral Networking, Building Strong..., Referral Development, Referrals, Referral Network, Social Networking, Strategic Planning, Social Services, Hospital Ministry, Chaplaincy, Liturgy, Pastoral Counseling, Theology, Program Management, Training, Preaching, Philosophy, Critical Thinking, Event Planning, Ethics, Youth Ministry, Leadership Development, Research, Fundraising, Community Outreach, Administration, Teaching, Conflict Resolution, Adult Education, Organizational...
Education
University of Notre Dame 2013 — 2016
Certificate of Catholic Theology, Scripture
University of Saint Mary of the Lake
Religious Studies, Institute for Diaconal Studies
Mississippi State University 2000 — 2000
Broadcast Meteorology
Adler School of Professional Psychology 1976 — 1978
Clinical Psychology
Calumet College of Saint Joseph 1973 — 1976
Bachelor of Arts (B.A.), Psychology, Cum Laude
Guardian security November 2013 - Present
Strategic marketing October 2013 - November 2013
Gillespie properties July 2013 - August 2013
Empire inc. March 2013 - May 2013
Moore's security October 2012 - October 2012
American Chamber of Commerce Resources September 2011 - December 2011
Inparallel Inc January 2011 - June 2011
American Chamber of Commerce Resources October 2010 - January 2011
Americall Group Inc February 2009 - June 2010
The Graduate Loan Center/ Finansure INC February 2006 - September 2007
Skills
Advertising, Sales, Customer Service, Marketing, Account Management, Direct Sales, CRM, Team Leadership, Telecommunications, Lead Generation, Public Relations, Security, Networking, System Administration
Education
Cyber Aces 2013 — 2013
Certification, Cyber security
Full Sail University
Bachelor of Science, Entertainment Business
Lincoln Park High School
High School Diploma
University of Alabama at Birmingham
Bachelor of Arts, 2003; Music Technology
Kmart Corporation 2009 - 2009
Americall Group, Inc. June 2008 - July 2008
Skills
Technical Skillset, Professional Liability, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows Vista, Windows 7, Windows XP Pro, Function Generator, Oscilloscope, Power Supplies, Multimeter
Education
DeVry University-Illinois 2010 — 2012
Associate's degree, Electronics and Computer Technology
Ready Teddy Games 2010 - 2012
Americall Group, Inc. June 2009 - September 2009
Skills
Data Entry, Word Processing, Cooking, Customer Service, Problem Solving, Problem Analysis, Writing, Humor, Charismatic Leadership, Adaptability, Adaptation, Technology, Software, Hardware
Education
Ivy Tech Community College 2010 — 2011
Culinary Arts/Chef Training
William A Wirt High School 2005 — 2009
High School diploma
US Army July 2007 - July 2013
Americall Group, Inc. August 2005 - December 2005
C&D Technologies January 2005 - July 2005
Skills
Computer Hardware, Stocking, Computer Security, Telemarketing, Assembler, Information Assurance, Security Clearance, CompTIA, Top Secret, DoD, Security+, Military Experience, Military
Education
University of Alaska Anchorage 2013 — 2016
Associate of Applied Science degree, Computer and Networking Technology
Univision Communications Inc. March 2014 - Present
Univision Interactive Media May 2011 - March 2014
Pramac Industries July 2006 - December 2009
Whirlpool Corp January 2006 - June 2006
FDC Vitamins, Inc July 2005 - January 2006
Americall Group Inc January 2004 - May 2005
Skills
Financial Analysis, Accounting, Account Reconciliation, Accounts Payable, Internal Controls, Accounts Receivable, Revenue Analysis, Journal Entries, Operating Expenses, Balance Sheet, General Ledger, Financial Reporting, Management
Education
Florida International University 2015 — 2019
Bachelor of Business Administration (BBA); Certificate, Finance; Banking
Florida International University 2008 — 2011
BS, Finance, General
The Home Depot March 2011 - September 2015
IHOP April 2009 - July 2009
Americall Group, Inc. July 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, HTML
Education
South Suburban College 2013 — 2013
no degree, Forensic Science and Technology
Merrillville High School 2003 — 2007
diploma, General Studies
Walgreens June 2012 - Present
Southern Illinois University housing February 2011 - May 2012
Americall Group, Inc. June 2009 - August 2009
Subway October 2007 - August 2008
Macy's in November 2007 - January 2008
Skills
Cashiering, Data Entry, Customer Service, Inventory Management, Retail, Telephone Skills, Customer Satisfaction, Time Management, Loss Prevention, Cash Register, Merchandising, Inventory Control, Phone Etiquette, Cash Handling Experience, Retail Sales
Education
Southern Illinois University, Carbondale 2008 — 2012
Bachelor's degree, Theatre/Theater
Earl Beeks, JR., M.D Pediatrics and Child Health December 2009 - July 2014
Americall Group Inc January 2006 - January 2009
Homland Finacial 2004 - 2006
Skills
Medical Terminology, Medical Records, Healthcare Management, Data Entry, HIPAA, Appointment Scheduling, EMR, Medical Billing, Troubleshooting, Databases, Loans, Invoicing, Management, Leadership, Team Building, Customer Service, Public Speaking, Microsoft Office, Social Networking, Nonprofits, CPT, Strategic Planning, Event Planning, Spreadsheets, Accounts Receivable
Education
Lindenwood University 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Missouri College 2010 — 2012
Bachelor of Arts (B.A.), Health Care Administration/Management
D.L. & Co. November 2014 - Present
DSuggs Automobilia Corp. May 2012 - Present
Budget Motors March 2013 - June 2013
Americall Group, Inc. February 2013 - March 2013
The Underground Nightclub February 2009 - June 2009
Republic Nightclub September 2008 - January 2009
Luxury Motors April 2008 - September 2008
Moto Mart September 2007 - February 2008
Americall Group, Inc. June 2004 - February 2005
Martino Oldsmobile May 2003 - October 2004
Skills
Customer Service, Microsoft Office, Microsoft Excel, Team Building, Sales, Microsoft Word, Strategic Planning, Sales Management, PowerPoint, Public Speaking, New Business Development, Social Media, Management, Marketing, Marketing Strategy
Education
University of Phoenix 2007 — 2009
Bachelor of Science (BS), Business Administration, Management and Operations
Wildwood High 1998 — 2001
Lake Weir High 1997 — 1998
Kelvyn Park High School 1995 — 1996
Prescott Elementary 1987 — 1995
Express Scripts December 2011 - Present
Walmart July 2010 - February 2012
CVS Caremark Corporation June 2006 - July 2010
Americall Group, Inc. February 2001 - November 2006
Skills
Pharmacy Technicians, Pharmacy, Training, Prescription, Customer Service, Sales, Filing, Insurance, Pharmacy Automation, Data Entry, Pharmacy Practice, Pharmaceutical Industry, Quality Assurance, Telephone Skills, Compounding
Education
Purdue University-North Central Campus 2002 — 2004
Business Management
Ivy Tech Community College
Business Administration and Management, General
Americall Group, Inc. mom wife cook conslouerstay at home momAugust 2009 - Present
If being a Cubs fan is a way of life, your life must REALLY suck 1982 - Present
Skills
Fiber Optics, Transmission, CDMA, MPLS, 2G, Broadband, Computer Network..., Network Design, Mobile Devices, SIP, Switches, Managed Services
Education
American InterContinental University 2005 — 2007
commuications, Communication, General
Mishawaka highschool 1997 — 2002
genral studies
Uhaul International Moving and Storage March 2014 - Present
Gary Community School Corporation January 2005 - December 2013
Target 2006 - 2007
Initial Security November 2003 - November 2004
Americall Group Inc. March 2004 - September 2004
Blue Chip Casino and Hotel August 2002 - February 2003
United Parcel Post February 2001 - March 2002
Lake County Government July 1987 - December 2000
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Typing, Computer Proficiency
Education
University of Phoenix 2011 — 2012
Theodore Roosevelt High School 1982 — 1986
Diploma, General Studies
Bank of America October 2014 - Present
Wells Fargo July 2013 - October 2014
Buffalo Wild Wings August 2012 - September 2013
Buffalo Wild Wings August 2012 - September 2013
Geek Force January 2012 - October 2012
Geek Force January 2012 - October 2012
Applebee's September 2010 - September 2011
Jammen G Productions March 2007 - March 2011
Americall Group, Inc. September 2004 - September 2006
Skills
Customer Service, Marketing, Microsoft Word, Microsoft Excel, Processing, Sales, Food, Insurance, Telecommunications, Banking, Outlook, Finance, Training, Event Planning, Team Leadership, Event Management, Coaching, Marketing Communications, Team Building, Customer Satisfaction, Call Centers, Microsoft Office, Leadership, Financial Services, Teamwork, Loans
Education
University of Phoenix 2014 — 2016
Bachelor of Science (BSc), Information Technology
Kaplan College-Hammond 2008 — 2009
Medical billing and coding certificate, Medical Billing and Coding Cert program
Southlake Security Systems October 2014 - Present
Americall Group, Inc. September 2012 - May 2013
CiCi's Pizza April 2011 - September 2012
Skills
Eagle Scout, Microsoft Word, Microsoft Excel, HTML, Windows 7, Windows XP Pro, Computer Repair, Virus Removal, Computer Hardware, Troubleshooting, Computer Maintenance, Windows XP, Customer Service, OS X
Education
Purdue University Calumet 2007 — 2014
Computer Information Technology & Graphics
Griffith High School 2004 — 2007
High School Diploma
Apple June 2015 - Present
Army National Guard April 2005 - Present
Apex Systems August 2013 - May 2015
Beacon Hill Staffing Group March 2012 - March 2013
AT&T Uverse June 2011 - November 2011
Tek Systems March 2010 - June 2011
U.S. Census Bureau -- Census Coverage Management October 2008 - June 2009
Americall Group, Inc. March 2002 - October 2005
Skills
Recruiting, Telecommunications, Software Engineering, Windows, HTML, Help Desk Support, Networking, Visual Basic, Program Management, Access, Training, Security, Microsoft SQL Server, Operating Systems, XML, MySQL, BMC Remedy, Active Directory, Change Management, Operational Risk..., Blackberry OS, Android, Blackberry, Blackberry applications, Remote Desktop, Internet Troubleshooting, Remote Troubleshooting, Troubleshooting, C#, VB.NET, Visual Studio, Oracle Applications, Oracle SQL, OASIS, DEA, Software Installation, Personal Finance, Managerial Finance, Financial Accounting, CRM, Social Skills, Social Media, Social Networking, Keyboard Skills, HR Policies, Technical Writing, News Writing, Resume Writing, Military Logistics, Military
Education
Aspen University 2015 — 2020
Doctor of Science, Computer Science, 4.0 GPA
Fontbonne University 2008 — 2011
MBA, Management, Accounting, Business Law
ITT Technical Institute 2001 — 2008
B.Sc., Software Engineering
DEFENDER Direct May 2013 - Present
Stericycle July 2012 - March 2013
Best Costume Site, and Potter, Inc. May 2011 - October 2011
Americall Group, Inc. February 2011 - April 2011
The Active Network May 2010 - September 2010
Distinctive Home Appliances, LLP November 2007 - September 2010
Lauth Investigations January 2007 - March 2008
RCI October 2004 - November 2007
Skills
Advertising, Retail, Marketing, Newsletters, Market Planning, Sales, Customer Service, Database Administration, Microsoft Office, Photoshop, Illustrator, Radio, Social Media Marketing, Public Relations, Sales Management, Online Marketing, Press Releases, E-commerce, Web Content Writing, Adobe Creative Suite, Email Marketing, Selling, Event Management
Education
Purdue University West Lafayette, IN 1996 — 2002
Bachelor of Arts (B.A.), Communications and Political Science
Ivy Tech Community College 2008 — 2009
Associates of Applied Science, Business Administration w concentration in Marketing
Kankakee Valley HS
Mariano's May 2014 - February 2015
JC Penney November 2013 - January 2014
Macy's/ Estee Lauder July 2012 - April 2013
Casual Male XL September 2012 - March 2013
JC Penney September 2009 - June 2011
Bath and Body Works July 2009 - July 2010
Sephora inside JC Penney September 2009 - April 2010
Americall Group, Inc. January 2009 - July 2009
Indian Prairie Public Library May 2008 - August 2008
Recycle Paper Greetings September 2007 - January 2008
Skills
Customer Service..., experience catering to..., Ability to communicate..., Diversified sales..., Thrive in an..., Able to multitask
Education
American InterContinental University 2011 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations, B
Crete Monee High School 2001 — 2005
Diploma
Informis Health Solutions October 2009 - March 2013
Americall Group, Inc. March 2009 - April 2009
Skills
Call Center Customer..., Coaching, Microsoft Office, Social Media, Grant Writing, Teaching, Adolescents, Leadership Development, Group Therapy, Program Evaluation, Customer Service, SPSS, Strategic Planning, Qualitative Research, PowerPoint, Microsoft Excel
Education
Chicago State University
Bachelor's of Arts, Psychology
Chicago State University
Bachelor of Arts (BA), Psychololgy
CareerBuilder.com January 2015 - Present
Chase May 2014 - September 2014
Year Up April 2014 - August 2014
CareerBuilder.com August 2013 - January 2014
Illinois Online High School June 2012 - September 2012
Americall Group, Inc. January 2010 - May 2010
Skills
Teamwork, Networking, PowerPoint, Microsoft Office, Time Management, Customer Service, Social Networking, Leadership, HTML, Customer Satisfaction, Troubleshooting, Data Entry, Project Management, Outlook, Microsoft Word, Critical Thinking, Microsoft Excel, Social Media, Public Speaking, Spreadsheets, Event Planning, Research, Recruiting, Nonprofits, Editing, Community Outreach, Microsoft Office 2007, Public Relations, Facebook, Administrative..., Telephone Skills, Team-oriented, Invoicing, Goal Oriented
Education
Year Up - Chicago 2013 — 2014
Certificate, Information Technology
South Suburban College 2010 — 2012
General Studies
A.U.D.I.O²W Studios January 2012 - Present
9 Blocks Ent February 2002 - Present
Americall Group Inc. March 2011 - May 2011
Strack and Van Til December 2008 - July 2009
Skills
Studio Recording, Logo Design, Organization, Public Speaking, Social Skills, Leadership, Customer Service, Communication, Music Production, Songs, Songwriting, A&R, Record Labels, Recording, Music, Music Publishing, Music Licensing, Editing, Lyrics, Audio Engineering, Pro Tools, Lyricist, Music Consulting, Hip Hop, Original Music, Audio Editing, Entertainment, Social Networking, Music Industry, Social Media Marketing, Social Media, Event Management, Event Planning, Sound, Public Relations
Education
Ivy Tech Community College-Northwest 2010 — 2015
N/A, Industrial Mechanics and Maintenance Technology
South Suburban College 2003 — 2005
Urban Parenting Magazine January 2013 - Present
Families First 2012 - 2012
Westside Gazette August 2009 - October 2009
Shady Oak Christian Academy March 2005 - December 2008
Jackson State University August 2006 - June 2008
Research Infrastructure for Science & Engineering August 2005 - June 2008
Central Mississippi Medical Center August 2007 - May 2008
Jackson State University August 2006 - May 2008
Habitat for Humanity International August 2005 - May 2007
Americall Group, Inc. April 2002 - August 2004
Skills
Certified Marriage..., Direct Marketing, Counseling, Teaching, Psychotherapy, Program Development, Grant Writing, Leadership, Advertising, Budgets, Community Outreach, Customer Service, Creative Writing, Research, Microsoft Excel, Editing, Event Planning, Microsoft Office, Public Speaking, Social Media
Education
Palm Beach Atlantic University 2010 — 2012
Master of Science, Counseling Psychology (Mental Health/Marriage & Family Therapy)
Jackson State University 2004 — 2008
Bachelor of Science, Biology
M. Block and Sons, Inc. September 2013 - Present
JPMorgan Chase July 2013 - September 2013
Year Up March 2013 - July 2013
ORC ProTel March 2012 - June 2012
Americall Group, Inc. January 2010 - June 2010
Skills
Teamwork, Project Management, Team Leadership, Microsoft Office, Microsoft Word, Microsoft Excel, Telecommunications, Telephone Skills, Data Entry, Communication, Management
Education
Year Up Chicago/Harold Washington College 2013 — 2014
South Suburban College 2008 — 2009
General Education Degree
Bullpen Staffing 2014 - Present
Entertainment Cruises Inc. March 2013 - Present
M. E. Mayden Productions March 2010 - Present
Americall Group, Inc. September 2006 - November 2008
Victoria's Secret May 2004 - March 2005
Skills
Training, Research, Television, Facebook, Interviews, Marketing, Social Media Marketing, Microsoft Word, Coaching Baseball, Painting, Community Outreach
Education
LeMoyne-Owen College 2003 — 2005
BS, Social Sciences
Prairie State College 2001 — 2002
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Americall Group, Inc. 2003 - 2004
Americall September 2003 - December 2003
Skills
Customer Service, Call Center, Telemarketing, Telecommunications, Sales, Team Building, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Customer Satisfaction, Networking, Sales Management, Inventory Management, Leadership, Inbound Marketing, Data Entry, Wireless Networking, Customer Retention, Cashiering
Education
Indiana Wesleyan University 2010 — 2011
Associate's degree in Science of Ministry, Women's Ministry, Sophmore
Professional school of Locksmithing 2006 — 2006
Certified Lock smith, Locksmithing and Safe Repair
Vincennes University 2002 — 2003
Associate's degree, Criminal Investigation
Vincennes University 2001 — 2002
Associate's degree, Criminal Justice and Corrections
Tupperware Brands April 2010 - Present
Afni March 2005 - August 2006
Afni March 2005 - August 2006
Mitch Murch Maintenance Management Company July 2004 - November 2004
Cracker Barrel October 2002 - February 2004
Cracker Barrel October 2002 - February 2004
Americall Group, Inc. September 1996 - May 1998
Americall September 1996 - May 1998
Skills
Great People Skills, Microsoft Works, Excel
Education
Park Meadows Baptist Academy
High School Diploma
Axia College of University of Phoenix
Associate of Arts, Business
University of Phoenix
Bachelor of Science, Human Service Management
Perficient September 2009 - Present
University of Missouri - St. Louis February 2013 - January 2014
Juggle, LLC 2008 - 2009
Scottrade, Inc 2007 - 2008
Network Solutions October 2004 - July 2007
Americall Group, Inc. October 2001 - June 2004
Columbia Missourian Newspaper & Vox Magazine January 2003 - May 2004
Missouri School of Journalism 2003 - 2004
Missouri Department of Agriculture, Grape and Wine Program April 2003 - December 2003
Skills
HTML, Social Media Marketing, Email Marketing, CSS, SEO, SEO copywriting, Dreamweaver, Keyword Research, Keyword Analysis, Conversion Optimization, User Experience, User Acceptance Testing, Twitter, Facebook, LinkedIn, Advertising, Microsoft Office, Online Marketing, Social Media, Social Networking, Marketing Strategy, Slideshare, Facebook Marketing, Facebook Fan Page..., Sitecore, Google Adwords, Google Adwords..., Radian6, Yammer, Telligent Community..., SiteCore DMS, Online Advertising, Document Management, SEM, Strategy, Digital Marketing, E-commerce, Google Analytics, Web Analytics, PPC, Product Management, Strategic Partnerships, Integrated Marketing, Marketing, CMS, Content Marketing, Affiliate Marketing, B2B, Press Releases, Mobile Marketing
Education
University of Missouri-Columbia 2000 — 2004
Journalism, Magazine Design and Web Content
Cricket Communications March 2012 - May 2013
St Marys Health Center April 2011 - June 2012
St. Louis College of Health Careers June 2009 - June 2010
Allied College August 2008 - November 2008
Magellan Health Services January 2007 - August 2008
Charter Communications January 2006 - July 2006
St Vincent's Home for Children August 2000 - August 2003
Americall Group Inc November 2002 - April 2003
Skills
PowerPoint, Public Speaking, Microsoft Office, Customer Service, Recruiting, Social Media, Event Planning, Teaching, Kronos, Microsoft Excel, Social Networking, Microsoft Word, Team Leadership, Team Building, Event Management, Community Outreach
Education
Lindenwood University 2002 — 2006
BS, Human Service Agency Management
North Central Missouri College 1998 — 2000
Burlington Coat Factory August 2008 - Present
Burlington Coat Factory August 2008 - Present
H&R Block January 2010 - April 2013
Speedway, Hobart January 2008 - September 2008
Americall Group Inc January 2007 - June 2008
Burlington Coat Factory December 1999 - June 2007
Skills
Microsoft Word, Tax, Cashiering, Inventory Control, Troubleshooting, Sales, Technical Support, Phone Etiquette, Cash Flow, Cash Register, Microsoft Excel, Data Entry, Telephone Skills, Customer Service, Inventory Management, Clerical Skills
Education
Ivy Tech Community College-Northwest 2011 — 2014
AAS, Health Care Support
Kaplan College 2008 — 2010
Associates of Applied Science, Medical Office Administration
Kaplan College-Merrillville 2008 — 2010
AAS, Medical Office Administration
Crown Point High School 1985 — 1986
Hawthorn Suites by Wyndham October 2013 - Present
Parkland Business Training August 2012 - April 2013
Country Inns & Suites By Carlson January 2008 - August 2008
Sleep Inn & Suites July 2007 - January 2008
La Quinta Inns & Suites February 2007 - January 2008
Americall Group, Inc. July 2005 - July 2006
Arby's November 2003 - February 2005
Subway January 2002 - May 2002
Steak n Shake January 2001 - November 2001
Skills
Microsoft Office, Microsoft Excel, Customer Service, Hospitality, Hotels, Hospitality Management, Hospitality Industry, Customer Satisfaction, Food & Beverage, Hotel Management, Restaurants, Tourism, PowerPoint, Food Service Sanitation..., Cashiering, Housekeeping, Night Audit
Education
Parkland College 2011 — 2015
Psychology
University of Illinois at Urbana-Champaign August 2012 - Present
Americall Group, Inc. June 1999 - February 2009
Skills
Microsoft Office
Education
Parkland College 2009 — 2011
Associate's degree, Business Administration and Management, General
Danzscapes June 2013 - Present
Cobb County Fire & Emergency Services August 2012 - Present
US Navy Reserve January 2012 - Present
Cobb County Sheriffs Office July 2009 - August 2012
Midwestern Baptist College May 2008 - May 2009
Suburban Ford of Waterford November 2007 - April 2008
Americall Group, Inc. September 2006 - September 2007
US Navy June 1999 - June 2004
Skills
Georgia P.O.S.T...., Homeland Security, Tactics, Enforcement, Criminal Investigations, Counterterrorism, Military, Customer Service, Patrol, Public Safety, Microsoft Excel, Management, Coaching, Microsoft Office, Military Experience, Criminal Justice, Firearms, Emergency Management, Law Enforcement..., Physical Security, Security Clearance, Team Leadership, Public Speaking, Leadership Development, Training, Government, Supervisory Skills, Sales, Budgets, Operations Management, Weapons, Force Protection, Teaching, Military Operations, Nonprofits, Leadership, Team Building, Project Planning, Emergency Services, Security Operations, Defense, Policy, First Aid, Law Enforcement
Education
Metro Atlanta EMS Academy 2014 — 2015
Paramedic, Emergency Medical Technology/Technician (EMT Paramedic)
Liberty University 2011 — 2012
Bachelor of Science (BS), Business Management
University of Maryland University College 2002 — 2003
Associate of Arts (AA), Business Administration and Management, General
FRANKLIN COUNTY JOB AND FAMILY SERVICES September 2014 - Present
ResCare July 2013 - May 2014
ResCare Workforce Services February 2012 - May 2014
Affiliated Computer Services May 2007 - June 2010
Americall Group, Inc. September 2005 - May 2008
Bryant Insurance Agency August 1999 - September 2005
Skills
Testing, Career Development..., Windows, Disaster Recovery, Vendor Management, Social Services, Visio, Active Directory, Business Analysis, System Administration, Customer Service, Training, Process Improvement, Microsoft Word, PowerPoint, Organizational..., Insurance, Leadership Development, Sales, Leadership, Management, Time Management, Coaching, Team Leadership, Team Building, Software Documentation, Resume Writing, Analysis, Employee Relations, Program Management, Outlook, Job Coaching, Change Management, Networking, Healthcare, Interviews, Call Centers, Recruiting, Public Speaking, Human Resources, Strategic Planning, Career Counseling, Staff Development, Performance Management, Policy, Career Development, Employee Benefits, Employee Training, Hiring, Workshop Facilitation
Education
Salem International University 2013 — 2013
Masters, Healthare Management, 4.0
Grand Canyon University 2010 — 2012
Doctor of Philosophy (PhD), Bahavioral Health, 3.0
Salem International University 2008 — 2009
Master of Business Administration (M.B.A.), International Business, 3.87
Davenport University 2005 — 2007
Bachelor of Applied Science (B.A.Sc.), Business Management and Human Resources, 3.7
Davenport University 2003 — 2005
Associate of Science (A.S.), Business Management, 4.0
Ricoh Americas Corporation March 2013 - Present
Charter Communications July 2011 - March 2013
Charter Communications June 2005 - July 2011
Nestlé Purina PetCare Company June 2002 - June 2005
Americall Group Inc June 2000 - June 2002
Americall Group Inc January 2000 - June 2000
Americall Group Inc June 1998 - January 2000
Americall Group Inc June 1996 - June 1998
Skills
Vendor Management, Training Delivery, Operations Management, Quality Assurance, Customer Service, Sales, Supervisory Experience, Leadership, Program Management, Marketing, Training
Education
University of Missouri-Saint Louis
Advance Auto Parts July 2014 - Present
Mokena Schools 159 February 2013 - Present
Circle K Convenience Stores (HK) Ltd October 2012 - September 2013
Robert Morris University, January 2012 - May 2012
Burnes & Libman February 2012 - April 2012
MV Transportation November 2004 - January 2010
Summer Song, Inc April 2002 - October 2004
Americall Group, Inc. January 2000 - January 2003
Gas City, LTD January 1998 - January 2000
Venture Stores June 1995 - May 1997
Skills
Customer Service, Inventory Management, Sales Management, Microsoft Office, Employee Relations, Word, Outlook, Excel, PowerPoint, Administration, Team Building, Purchasing, Coaching, Customer Relations, Problem Solving, Supervisory Skills, Microsoft Excel, Microsoft Word, Accounts Payable, Budgets, Sales
Education
Robert Morris College 2010 — 2012
BBA, Business Administration
Joliet Jr. College 1996 — 2000
Associate of Applied Science, Marketing Management
Wells Fargo Advisors May 2011 - Present
Novus International September 2009 - March 2011
Maritz Loyalty Marketing October 2006 - September 2009
Americall Group, Inc. January 1999 - October 2006
Americall Group, Inc. September 1995 - January 1999
MasterCard May 1991 - April 1995
Pipkins, Inc. December 1990 - May 1991
Citicorp Mortgage Inc January 1989 - October 1990
Citicorp Mortgage Inc. May 1988 - January 1989
Citicorp Acceptance Inc. May 1987 - May 1988
Skills
Account Management, Training, Sales, Analysis, Project Management, Customer Service, Call Center, Program Management, CRM, Process Improvement, Vendor Management, Management, Leadership, Call Centers, Telecommunications, Budgets, Team Management
Education
Webster University 1989 — 1992
Master, International Relations
Truman State University 1978 — 1982
Bachelor, Business Adminstration
Stream Global Services August 2012 - Present
Nationwide Debt Settlement Group October 2011 - December 2011
Carrington Colleges Group, Inc October 2010 - June 2011
Impact Dealer Solutions, LLC June 2008 - October 2009
B-Trans, Inc March 2006 - September 2007
APPRAISOR RECRUITOR June 2005 - January 2006
Americall Group, Inc April 2001 - October 2004
Skills
Customer Service, Outlook, Microsoft Excel, PowerPoint, Office Management, Process Scheduler, Microsoft Word, Access, Recruiting, Team Management, Coaching, English, Online Research, CampusVue
Education
DeVry University 2011 — 2011
Liberal Arts, Communications
South University - Online 2009 — 2011
BA, Business Marketing
Illinois Institute of Art - Chicago 2001 — 2005
BA, Fashion Marketing and Management
The Church Without Walls September 2013 - Present
The Church Without Walls June 2013 - August 2013
Youth Villages Inner Harbour Campus September 2011 - August 2012
Americall Group, Inc July 2011 - September 2011
For the Love of Children of NWI Freedom School June 2009 - July 2010
Skills
Customer Service, Customer Satisfaction, Telecommunications, Oral & Written..., Filing, Data Entry, Microsoft Office, Mac OS X
Education
Spelman College 2007 — 2011
Bachelor of Arts (B.A.), Music
Digital Target Marketing July 2010 - Present
Maria Elena's Restaurant June 2006 - December 2010
Gamba Ristorante July 2007 - July 2010
WNUA Mega 95 September 2009 - December 2009
HARMON HALL July 2005 - May 2006
Americall Group Inc February 2002 - February 2005
Skills
Email Marketing, Social Media Marketing, English, Direct Marketing, Online Advertising, Affiliate Marketing, Account Management, Online Marketing, Marketing, Digital Marketing, E-commerce Optimization, PPC, Media Planning, Lead Generation, Web Marketing, Media Buying, SEO, Customer Service, Mobile Marketing, Blogging, E-commerce, Social Media, Digital Media, SEM, Sales Management, Customer Acquisition, Marketing Communications, Online Lead Generation, Advertising, Google Adwords, Google Analytics, Web Analytics, Integrated Marketing, Digital Strategy, Facebook, Website Development, Social Networking, Copywriting
Education
Purdue University 2004 — 2010
Bachelor of Science, Business, Marketing
None January 2005 - Present
Americall Group, Inc. February 1998 - June 2001
Skills
Computer Science, Customer Service, Human Relations
Education
Ivy Tech Community College 1995 — 1997
Human Relations, didn't finish
University of Illinois Springfield 1978 — 1980
Bachlor in Child Care Services, Exceptional Children
IBM April 2011 - Present
Virtual Computing Solutions August 2009 - March 2011
Sysix Technologies LLC February 2005 - July 2009
Americall Group, Inc. May 2004 - February 2005
Best Buy June 2001 - May 2004
Skills
Architecture, Data Center, Storage, Virtualization, Disaster Recovery, EDI, HP, Cloud Computing, VMware, Architectures, Business Continuity, Enterprise Software, Hardware, IT Management, High Availability, Linux, Microsoft Exchange, Pre-sales, Unix
Education
Illinois State University 1998 — 2004
Business Information Systems, Information Technology
Arkadin Collaboration Services February 2015 - Present
Macy's Systems and Technology October 2009 - Present
Americall Group, Inc. October 2007 - February 2009
CrossCom National January 2005 - October 2007
AT&T May 1996 - October 2004
Skills
Cisco Technologies, WAN, Networking, VoIP, Switches, Troubleshooting, Disaster Recovery, Telecommunications, TCP/IP, Servers, Wireless, LAN-WAN, Technical Support, Routing, IT Management
Education
DeVry University 1996 — 2002
Electronics Technology, Industrial Electronics Technology/Technician
DePaul University 1999 — 2000
Telecommunications and Information Systems, Telecommunications Technology/Technician
Self-Employed Contractor Registered Nurse March 2010 - Present
Americall Group, Inc. January 2007 - May 2010
Skills
Nursing, Healthcare, Healthcare Management, Clinical Research, Patient Safety, Medical Terminology, HIPAA, Case Management, Cpr Certified, Medical Records, IV, Health Education, Direct Patient Care, Microsoft Office, Pharmacy Technicians, CPT, Meditech, Microsoft Excel, Phlebotomy, EKG, CPR Certified
Education
Anthem College-Orlando 2013 — 2013
Pharmacy Technician, Pharmacy Technician/Assistant
Indian River Community College
Bachelor of Applied Science (BASc), CNA
Veldman's Service Center January 2011 - Present
Brown Mackie College March 2010 - January 2011
Americall Group, Inc. July 2007 - July 2009
Specialized Staffing Solutions December 2005 - July 2007
Pro Resources Staffing Services February 2005 - November 2005
Blockbuster July 2001 - February 2005
Skills
Recruiting, Employee Relations, Job Search, Human Resources, Resume Writing, Customer Service, Talent Acquisition, Performance Management, Coaching, Leadership Development, Talent Management, College Recruiting, HRIS, Benefits Administration, Applicant Tracking..., Public Speaking, Marketing, Team Building, Hiring, Payroll, Temporary Placement
Education
South University 2012 — 2015
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Indiana University South Bend 2002 — 2004
Associate, Business
Greenlee April 2015 - July 2015
Eaton January 2014 - April 2015
Purdue University Intercollegiate Athletics October 2012 - January 2014
Indianapolis Airport Authority May 2013 - August 2013
Purdue University Residences June 2011 - November 2012
Purdue University Marketing and Media May 2011 - August 2011
Americall Group, Inc. May 2010 - August 2010
Skills
Problem Solving, Market Research, Product Marketing, Marketing Strategy, Inventory Management, Project Coordination, Promotions, Production, Employee Relations, Social Media, Video Production, Video Editing, Microsoft Office, Photoshop, Digital Media, New Media, Proposal Writing, Teamwork, Public Speaking, Event Planning, PowerPoint, Leadership, Microsoft Word, Microsoft Excel, Public Relations, Research, Strategic Planning, Social Networking, Social Media Marketing, Customer Service, Budgets, Fundraising, Nonprofits, Marketing Communications, Event Management, Volunteer Management, Data Analysis, Editing, Data Entry, Student Leadership, Grant Writing, Management, Adobe Contribute, Dreamweaver, Marketing, Analysis, Community Outreach, Facebook, Time Management, Program Management
Education
Purdue University 2009 — 2013
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Purdue University 2009 — 2013
Bachelor of Arts (B.A.), African American Studies
Purdue University 2009 — 2013
Certificate, Entrepreneurship and Innovation
RadioShack September 2012 - Present
Evergreen Plaza Job Bank April 2007 - Present
The Home Depot April 2012 - July 2012
The Home Depot April 2012 - July 2012
Americall Group, Inc. June 2010 - September 2011
Americall Group, Inc June 2010 - September 2011
Vector Marketing December 2009 - April 2010
Hat World / Lids.com March 2008 - May 2008
Education
Chicago State University 2006 — 2011
Bachelor of Arts (B.A.), Psychology
Chicago State University
Bachelors of Arts, Psychology
Corliss High School
High School Diploma
Corliss High School
Educational Housing Services April 2011 - Present
TMS Health May 2008 - April 2011
Executive Tree October 2005 - January 2008
Americall Group, Inc. November 2002 - October 2005
Results Technologies July 1996 - November 2002
Skills
Call Center, Management, Leadership, Process Improvement, Team Building, Training, Customer Service, Strategic Planning, Account Management, Sales, Customer Satisfaction, Customer Retention, Coaching, Vendor Management, CRM, Operations Management, Project Management, Salesforce.com, Call Centers, Negotiation, Marketing
Education
Penn State University 1989 — 1994
Nixa High School 1985 — 1989
Harambee House Banquets July 2009 - Present
Harambee House July 2009 - March 2011
Verbal Pictures August 2004 - May 2006
Americall Group Inc January 2001 - January 2004
Skills
Management, Time Management
Education
DeVry University 2010 — 2013
Bachelor, Business Administration
Thornwood High School / Edward Tilden Career Community Academy High School
General Studies/ Business Administration
Sterling Jewelers December 2010 - Present
Helzberg Diamonds May 2007 - February 2010
Hope Valley Country Club June 2005 - May 2007
Americall Group, Inc. March 2002 - May 2005
Education
Georgia Highlands College 2011 — 2011
Certification, Human Resources
Jones International University 2005 — 2007
Bachelors, Business Administration
Elgin Community College 2002 — 2005
Associates of Arts, Business Administration
Champaign County Association of REALTORS September 2014 - Present
Century 21 Heartland Real Estate July 2005 - Present
Century 21 Heartland Real Estate July 2005 - Present
Americall Group, Inc. June 1998 - March 2009
Skills
Referrals, Winterization, Invoicing, REO, Sellers, Listings, Relocation, Real Estate, Buyer Representation, Marketing, Residential Homes, First Time Home Buyers, Property, HUD, Commercial Real Estate, Negotiation, Real Estate Investor, Buyers, Short Sales, National Association of..., Customer Service, ABR, Foreclosures, Real Property, Real Estate Transactions, Condos, Resellers, Investors, Investment Properties, Single Family Homes, New Home Sales, Townhomes, Management, Real Estate Development, Rentals, FHA, Move Up Buyers, Property Management, Vacation Homes, Selling, Seniors, Income Properties, New Homes, Seller Representation, Relocation Buyers, e-PRO, Sales
Education
Southern Illinois University, Carbondale
Finance, General
University of Illinois at Urbana-Champaign
Express Scripts January 2013 - Present
iBridge Solutions February 2011 - January 2013
Americall Group, Inc March 2001 - December 2010
Analysts International March 2000 - March 2001
Whittman-Hart (March First) November 1999 - March 2000
Pillsbury/Hazelwood Farm Bakeries June 1998 - November 1999
Enterprise Rent-A-Car June 1992 - June 1998
Enterprise Rent-A-Car 1992 - 1998
KASCO May 1989 - June 1992
Ungerboeck Systems International September 1988 - May 1989
Skills
Program Management, Process Improvement, Visio, Project Management, Vendor Management, CRM, Team Leadership, SDLC, Training, Team Building, Software Documentation, Troubleshooting, Human Resources, Analysis, Software Project..., SQL, Windows, Call Centers, PMP, Management, ITIL, Leadership, Customer Service, Cross-functional Team..., Data Warehousing, Networking, Disaster Recovery, Microsoft SQL Server, Project Planning, Business Analysis, Requirements Analysis, SharePoint, Security, Sales, Business Intelligence, Six Sigma, Quality Assurance, Integration, IT Management, Databases
Education
University of Missouri-Columbia
BA
Vehiship LLC March 2012 - Present
EZ PAWN CORP February 2014 - June 2015
Americall Group, Inc. April 2009 - January 2012
Education
City Colleges of Chicago-Olive-Harvey College 1991 — 1993
Certification, Computer Office
Christian Fenger HS 1986 — 1989
Diploma, General Studies
Griggs International Academy/Griggs University May 2012 - Present
Andrews University December 2011 - Present
Andrews University August 2007 - October 2011
Americall Group, Inc. April 2004 - August 2007
Skills
Documentary Photography, PowerPoint, Management, Public Speaking, Research, Microsoft Office, Teaching, Nonprofits, Social Media, Microsoft Excel, Customer Service, Microsoft Word, Community Outreach
Education
Andrews University 2007 — 2011
Senn Academy 1988 — 1991
High School
Kaplan University February 2007 - Present
Americall Group, Inc. January 1997 - February 2007
Skills
CampusVue, Student Financial Aid, Title IV, Data Entry, Outlook, Higher Education, Campus, Spreadsheets, Customer Service, Office Management, PowerPoint, Microsoft Excel, Fax, Research, Lotus Notes, Critical Thinking, Access, Payroll, ADP Payroll, NSLDS, Supervisory Skills, Leadership, Bookkeeping, Records Management, Invoicing, Student Recruiting, Multi-line Phone, Resume Writing, Teamwork, Higher Education..., File Management, Microsoft Office, Customer Satisfaction, Filing, Microsoft Word, Wordperfect, Adult Education, Administrative..., Benefits Administration, Retaining Customers, Enrollment Management, Internet Explorer, Time Management, Microsoft Publisher, Academia, Database Administration, Process Scheduler, QuickBooks, 10 Key, Staff Development
Education
Kaplan University 2013 — 2015
Master's degree, Legal Studies, General
Kaplan University 2010 — 2012
Bachelor's degree, Legal Studies, General
Davenport University
Associate of Arts and Sciences (A.A.S.), paralegal
Illinois Action for Children October 2011 - Present
Americall Group, Inc. September 2011 - September 2011
Americall Group, Inc. June 2011 - September 2011
Gary SouthShore RailCats April 2011 - August 2011
Majestic Star Casino July 2009 - March 2011
Majestic Star Casino March 2007 - July 2009
Majestic Star Casino February 2004 - March 2007
Majestic Star Casino March 2001 - January 2004
Majestic Star Casino September 2001 - November 2001
Skills
Customer Service, Marketing, Event Planning, Social Media, Public Speaking, Public Relations, Promotions, Sales, Social Media Marketing, Advertising, Team Building, Event Management, Social Networking, Marketing Communications, Training, Leadership Development, Fundraising, Management, Nonprofits, Leadership, Marketing Strategy, Entertainment, PowerPoint, Press Releases, Budgets, Data Entry, Graphic Design, Strategic Planning, Facebook, Marketing Management, Media Relations, Editing, Coaching, Volunteer Management, Community Outreach, Time Management, Microsoft Office, Policy, Outlook, Research, Community Development, Microsoft Word, Blogging, Newsletters, Team Leadership, Microsoft Excel, Organizational..., Recruiting, Staff Development, Customer Retention
Education
Lincoln University (MO) 1996 — 2000
Bachelor's Degree, Marketing
West Side High School 1992 — 1996
High School, Academics
GoHealth August 2013 - Present
Comcast Cable 2007 - 2013
PCF - Publishers Circulation Fulfillment February 2007 - September 2007
TJ Maxx October 2006 - February 2007
United Insurance Services 2003 - 2005
Americall Group, Inc. 2000 - 2003
Skills
Customer Service, Health Insurance, Call Centers, Microsoft Office, Microsoft Excel, Microsoft Word, Client Billing, Customer Retention, Remote Troubleshooting, Sales Rep Training, Office Administration, Sales, Customer Experience, Customer Satisfaction, Leadership, Selling, Team Building, Training, Management
Education
Robert Morris College 2006 — 2007
Associate of Science (A.S.), Business Administration and Management, General
Oracle February 2015 - Present
Chase January 2012 - January 2015
Contact Centers of America June 2011 - February 2012
Americall Group, Inc. December 2007 - October 2009
Banco Santander Puerto Rico December 2005 - October 2007
BAM, Arte y Mas, INC November 2003 - November 2005
Skills
POS Retail Specialist, Technical Support, Customer Service, Microsoft Office, Microsoft Excel, Business Analysis, PowerPoint, Credit card specialist, Banking, Fully bilingual..., Sales, Staff Supervision, Volunteer teaching, Volunteer..., Business Intelligence, Analytical skills, communications skills, Remote Desktop, administrative work
Education
Grand Canyon University 2010 — 2012
Master of Business Administration (MBA), Marketing
University of Puerto Rico-Rio Piedras 1996 — 2003
Bachelor’s Degree, Fine/Studio Arts, General
Alorica May 2015 - Present
Convergys July 2013 - May 2015
Cross Country Home Services January 2013 - June 2013
Orlando Sentinel February 2010 - August 2012
Influent January 2010 - February 2010
TMS Health September 2008 - October 2009
Influent October 2006 - September 2008
Americall Group, Inc. September 2004 - January 2007
Teleperformance 2004 - 2006
RMH/NCO 2002 - 2003
Skills
Call Center, BPO, Telemarketing, Workforce Management, Customer Experience, Customer Satisfaction, Customer Retention, Operations Management, Inbound Marketing, Vendor Management, Call Center Development, Process Improvement, Account Management, Management, Training, Coaching, Call Centers, Change Management, Program Management, Customer Service, CRM, Telecommunications, Time Management, Outsourcing, Leadership, Performance Management, Project Management, Business Development, Business Process..., Cross-functional Team..., Team Building, Team Leadership, Team Management, Employee Training, Lead Generation, Recruiting, Strategy, Sales Management, Quality Assurance, Sales Operations
Education
Bellevue University 2014 — 2018
Bellevue University
Universal Builders Supply, Inc. April 2002 - Present
Hargrove, Inc. 1999 - 2002
Americall Group, Inc. 1994 - 1999
Education
Gardner-Webb University 1993 — 1994
Psychology
United Steelworkers Local 1010 April 2015 - Present
ArcelorMittal October 2008 - Present
The Mobile Solution June 2006 - October 2008
Americall Group, Inc. March 2005 - March 2006
Skills
Insurance, Operations Management, Management, Sales Management, Sales, Customer Service, Manufacturing, Inventory Management, Strategic Planning, Microsoft Office, Microsoft Excel, Team Leadership, Training, Account Management, Microsoft Word, Business Planning, Coaching, Recruiting, Marketing, Human Resources, Business Strategy, Customer Satisfaction, Leadership, Process Scheduler
Education
Kaplan University 2012 — 2013
Insurance producer, Insurance
WIS International December 2014 - Present
Beach House School of Music & Performing Arts Center January 2013 - Present
Avon August 2011 - January 2014
Vector Marketing August 2011 - February 2012
Americall Group, Inc. August 2011 - September 2011
Skills
Internet Explorer, Microsoft Office 2007, Microsoft Publisher, Adobe Fireworks, Windows 7, Mac, Adobe Acrobat, Dreamweaver, Office 2010, Advertising, Microsoft Office 2003, Microsoft Office 2010, Microsoft Word, Microsoft Power Point, Microsoft Excel, Adobe Illustrator, Adobe Flash, Adobe Photoshop, Wacom Tablet, Windows XP Pro, Windows Vista, Sales, Windows XP, Graphic Design, Animation, Maya, Mozilla, Basic HTML, CSS, Computer Art, Drawing, Sketchbook Pro, Piano
Education
DeVry University-Illinois 2010 — 2014
Bachelor of Science (BS), Multimedia Design and Development
William A. Wirt/Emerson School for Visual Performing Arts Academy 2007 — 2010
High School Diploma, Piano
Laurus International January 2010 - Present
Teleperformance December 1998 - June 2009
Americall Group, Inc. August 1996 - December 1998
Americall Corporation 1994 - 1996
Americall Corporation January 1993 - December 1993
Americall Corporation November 1992 - January 1993
Skills
Operations Management, CRM, Business Development, Creative Direction, Call Center, Call Center Development, BPO, Workforce Management, Customer Experience, Telemarketing, Inbound Marketing, Customer Satisfaction, Outsourcing, Telecommunications, Call Centers, Management, Account Management, Leadership, Vendor Management, Customer Retention, Sales, Contact Centers, Quality Assurance, Training, Strategic Planning, Project Management
Education
Illinois Wesleyan University 1987 — 1991
Bachelor of Arts (B.A.)
Tribune Publishing Company September 2014 - Present
Graphic Design Freelance Miami-Ft Lauderdale September 2013 - Present
Freelance / Graphic Design Services January 2013 - Present
All About Entertainment INC. August 2012 - December 2012
Teleperformance, USA August 2008 - May 2010
Convergys June 2006 - April 2008
Americall Group, Inc. 2003 - 2006
Aurafin Company 2002 - 2003
Colpatria Construction 2000 - 2000
ACFA Colombian Association of Architecture Faculties 2000 - 2000
Skills
Illustrator, Graphic Design, Logo Design, InDesign, Adobe Creative Suite, Web Design, Photoshop, Brochures, Corporate Identity, Graphics, Corel Draw, Adobe Bridge, Flyers, Visual Communication, Branding & Identity, Illustration, Packaging, Photography, Layout, Mac, Visual Arts, Comic Art, Artistic Abilities, Adobe Photoshop, Adobe Illustrator, Adobe In Design, Adobe Dreamweaver, QuarkXPress, Microsoft World XP, Powerpoint 2013, Microsoft World 2013, Bridge CS6, Comic Book Illustration, Storytelling, Visual Storytelling, Digital Storytelling, Paper Craft, Abstract Paintings, Visual Effects, Advertising, Social Media, Dreamweaver
Education
Broward Community College 2010 — 2012
Associate of Science (AS), Graphic Design
Broward Community College 2005 — 2007
EAP/English Language, English as Second Language
McFatter Technical Center 2003 — 2004
ESOL/ English Language, English as Second Language
Universidad Piloto de Colombia 1995 — 2000
Bachelor of Architecture (B.Arch.), Architecture
Colegio Provinma 1989 — 1994
Rally's Hamburgers June 2008 - July 2015
Americall Group, Inc. June 2006 - November 2006
UPS March 2001 - September 2004
Skills
Customer Service, Microsoft Office, Access, Time Management, Data Entry, Microsoft Word, PowerPoint, Troubleshooting, Computer Hardware, Customer Satisfaction, Training, Microsoft Excel, Team Leadership, Leadership, Windows, Teamwork, Linux Desktop, Linux
Education
Kaplan University 2015 — 2017
Bachelor's Degree, Information Technology
Westwood College River Oaks 2013 — 2014
Associate's Degree, Information Technology
Grambling State University 1995 — 1998
Lew Wallace High School 1991 — 1995
High School Diploma, General Studies
House Cleaning By Tiffany LLC April 2014 - Present
Hazy Daze Vape & Glass LLC July 2014 - July 2015
Omni Tobacconist LLC April 2010 - June 2014
Napleton Lincoln-Mercury May 2009 - February 2010
Mercedes-Benz of Chicago Fletcher Jones Imports June 2008 - April 2009
Napleton AutoWerks Mercedes, Volvo, Jaguar and Nissan May 2006 - May 2008
America's Toner-Fiducia Inc. May 2003 - April 2006
Americall Group, Inc. September 2000 - March 2003
Skills
Management, Vehicles, Marketing, Pricing, Sales, Employee Training, Telephone Skills, Microsoft Office, Computer Proficiency
Education
Ashford University 2012 — 2013
Business Administration and Management, General
Answers.com April 2013 - Present
Ranken Technical College April 2011 - Present
Savvis April 2010 - April 2013
Contegix LLC April 2008 - April 2010
Mitchell Humphrey December 2005 - March 2008
CHE Consulting, Inc. March 2005 - December 2005
Borders Books February 2005 - November 2005
Dierbergs Markets September 2004 - March 2005
Americall Group, Inc. March 2003 - June 2003
Skills
Linux, Bash, MySQL, Web Applications, Apache, PHP, Education, Red Hat Linux, CentOS, RPM, DHCP, VMware, Windows, Troubleshooting, PostgreSQL, DNS, Windows Server, Tomcat, VMware ESX, System Administration, TCP/IP, Subversion, IIS, Operating Systems, Microsoft SQL Server, Unix Shell Scripting, Shell Scripting, Automation, Cloud Computing, Scripting, Apple OS, Apple Servers, Ruby on Rails, OS X
Education
Vatterott College 2002 — 2004
Associate of Science (A.S.), Computer Technology
University of Missouri-Saint Louis 1998 — 2000
Associate of Science (A.S.), Web Development
Purdue University December 2013 - Present
CHA Consulting August 2012 - December 2013
Ivy Tech Community College September 2010 - June 2012
Purdue University July 2008 - August 2010
Americall Group, Inc. March 2007 - May 2008
Skills
Acoustic Guitar, Piano, Network Administration, Research, Writing, Customer Service, Microsoft Office, Word, Online Help, IT Operations, Troubleshooting, Active Directory, Teaching, XP, Data Analysis, Teamwork, Outlook, Microsoft Word, Windows, Technical Support, Linux, Microsoft Excel, PowerPoint, Team Leadership, Public Speaking, Event Planning, Windows 7, Leadership, Non-profits, Computer Hardware, Social Media, Team Building, Windows Server, Group Policy, Server Administration, DHCP, Networking, Wireless Networking, Operating Systems, Computer Repair, Software Installation, Nonprofits, Help Desk Support, Training, A+ Certified, Time Management, Printers, Hardware, Cisco IOS, Laptops
Education
Ivy Tech Community College 2009 — 2012
Associate's Degree, Computer Networking, 3.45
Crown Point High School 1987 — 1991
General, General
Thumbs Up Marketing February 2009 - Present
Americall Group, Inc. 1995 - 2005
MOHELA 1988 - 1991
Skills
Telemarketing, Lead Generation, Inbound Marketing, Direct Marketing, Direct Mail, Team Management, Training, CRM, Database Marketing, Customer Acquisition, Multi-channel Marketing, B2B Marketing, Customer Experience, Email Marketing, Customer Retention, Strategic Planning, Leadership, Team Building, Marketing Strategy, Management
Education
Maryville University of Saint Louis
Bachelor of Science (BS), Business Administration and Management, General
Thornton High School August 2013 - Present
579 Shops October 2013 - February 2014
Au Bon Pain May 2012 - November 2012
Americall Group, Inc. May 2009 - September 2009
Skills
Public Speaking, Event Planning, Nonprofits, Social Media, Research, Fundraising, Editing, Teaching, Volunteer Management, Community Outreach
Education
Anderson University 2008 — 2012
Bachelor's degree, English
Anderson University 2008 — 2012
Bachelor's degree, English/Language Arts
Paulding County Marshal Bureau May 2015 - Present
Paulding County Marshal Bureau March 2015 - May 2015
Republic Finance February 2013 - April 2014
Sterling Jewelers December 2010 - February 2013
Helzberg Diamonds June 2007 - February 2010
Hope Valley Country Club July 2005 - May 2007
Americall Group, Inc. March 2002 - May 2005
Skills
Organizational..., Training, Office Management, Customer Service, Communication Training, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Windows, Research, Typing, Proofreading, Editing, Public Speaking, Budgets, Ethical Decision Making, Strategic Planning, Negotiation, Marketing Strategy
Education
Georgia Highlands College 2011 — 2011
Certificate, Human Resources
Jones International University 2005 — 2007
Bachelors of Business Administration (BBA), Business Administration and Management, General
Elgin Community College 2002 — 2005
Associate in Arts (AA), Business Administration and Management, General
ITT Technical Institute September 2014 - Present
Corinthian Colleges October 2009 - September 2014
Americall Group, Inc. April 2007 - July 2009
RainSoft of Valparaiso June 2006 - February 2007
Vectren Energy Deliver February 2006 - June 2006
Employment Plus January 2005 - July 2005
Manpower June 2004 - December 2004
Evansville Chamber of Commerce Small Business Development Center June 2002 - June 2004
Skills
Recruiting, Interviews, Training, Resume Writing, Human Resources, Career Counseling, Leadership, CampusVue, Job Fairs, Customer Service, Marketing, College Recruiting, Coaching, Career Development, Temporary Placement, Management, Job Search, Leadership Development, Temporary Staffing, Event Planning, Sales, Networking, Employee Relations, Advertising, Workshops, Project Planning, Cold Calling, Talent Acquisition, Organizational..., Benefits Administration, Team Building
Education
Indiana Wesleyan University 2012 — 2013
MSM, Business Administration and Human Resources
Indiana Tech 2008 — 2011
B.S, Business Administration Human Resources
IVY Tech State College 2000 — 2002
A.A.S, Business Administration and Marketing
Valparaiso University Valparaiso 1987 — 1989
Graphic Design
Vincennes University Vincennes 1984 — 1986
Associate of Arts (A.A.), Fine and Studio Arts
Giovannis Restaurant June 2015 - Present
Shiftgig June 2015 - Present
Horseshoe Casino September 2014 - Present
Red Lobster February 2014 - September 2014
Pilot Travel Centers June 2012 - January 2013
Americall Group, Inc. March 2012 - April 2012
Skills
Cashiering, Retail, Loss Prevention, Merchandising, Retail Sales, Customer Service, Inventory Control, Customer Satisfaction, Inventory Management, Food, Teamwork, Inventory, Time Management, Telephone Skills, Microsoft Office, Sales, POS, Microsoft Word, Cash Handling, Cash Register, Microsoft Excel, Training, PowerPoint
Education
Purdue University Calumet 2013 — 2017
Bachelor of Applied Science (B.A.Sc.), Hospitality Administration/Management, Freeshman
Ivy Tech Community College 2013 — 2013
Accounting
Harrison College-Indianapolis 2011 — 2012
Culinary Arts/Chef Training
Applebee's August 2014 - Present
UNIQLO December 2013 - Present
HHCO October 2011 - Present
American Eagle Outfitters November 2009 - August 2010
Gate Gourmet April 2008 - September 2008
Macy's September 2007 - February 2008
McDonald's Corporation July 2006 - June 2007
Americall Group Inc March 2005 - June 2006
Skills
Customer Service, Data Entry, Retail Sales, Graphic Design, Web Design, Customer Oriented, Assistant Work, Database Administration, Retail Marketing, Handmade Jewelry, Cashiering, Jewelry Design, Press Releases
Education
Jewelry Arts Institute 2013 — 2013
Goldsmithing
Independence High School 2002 — 2006
High School Diploma
Kingsborough Community College
Associate of Arts (AA), Broadcasting and Communications
YTB March 2013 - Present
Americall Group, Inc. December 2006 - June 2007
Museum of Science and Industry November 1988 - October 1990
Skills
Photoshop, Photography, Microsoft Office, Social Media, PowerPoint, Computers, Car Repair, Acting, Creative Writing, Preaching, Teaching, Fishing, Sports, Internet, Theatre, YouTube
Education
Liberty University 2011 — 2015
(Working on) Bachelors, Psychology/Christian Counseling
Lincoln Technical Institute Norridge, IL 1981 — 1981
Automotive Repair
Deutsch Käse Haus July 2015 - Present
Kik Custom Products April 2012 - December 2014
Americall Group, Inc. October 2007 - March 2008
Office Max April 2007 - October 2007
WFRN July 2005 - March 2006
Quincy Newspapers (WSJV Fox 28) August 2004 - January 2005
Feed The Children 2005 - 2005
WLFI July 2002 - August 2004
Skills
Sales, Final Cut Pro, Public Speaking, Marketing, Customer Service, Microsoft Office, Inventory Management, Account Management, Event Planning, Social Media, Time Management, Training, Video Editing, Networking, Social Networking, Sales Management, Telecommunications, Project Management, Video, Team Leadership, Management, Team Building, Leadership, Budgets, Project Planning, Strategic Planning, Direct Sales, Advertising, Business Development, New Business Development
Education
Ball State University 1998 — 2002
Bachelor of Arts (B.A.), Telecommunications Technology/Technician
Pendleton Heights 1994 — 1998
Core 40
Macy's November 2012 - Present
K-netsolutions June 2005 - Present
Macy's January 2007 - November 2012
Americall Group, Inc. September 1998 - November 2006
Business Response Inc May 1998 - January 2006
Skills
Business Intelligence, Microsoft SQL Server, Process Improvement, Microsoft Office, SharePoint, Microsoft Excel, Windows, Project Management, Analysis, Databases, System Administration, Strategic Planning, Call Center, Retail, Call Centers, HTML, Customer Service, Access, CSS, Team Leadership, SQL, Team Management, Training, Inventory Management, Tableau, Powershell, Office 365, IBM DB2
Education
Vatterott College 2001 — 2003
Diploma, Software development, programming and design
Maharishi University of Management 1994 — 1998
B.A, Business Administration
Raindancer Carwash June 2012 - Present
Advanced Grafics, inc September 2008 - October 2010
Americall Group, Inc. December 2003 - October 2006
Skills
Employee Relations, Human Resources, Recruiting, Performance Management, HR Policies, Employee Engagement, Onboarding, Benefits Administration, Employee Benefits, Organizational..., Personnel Management, New Hire Orientations, Performance Appraisal, Technical Recruiting
Education
University of Central Florida 2010 — 2013
BABA, Human Resources Management/Personnel Administration, General
Herzing Institute 1999 — 2000
MCSE NT 4.0
Brevard Community College 1995 — 1998
Associate of Science (A.S.), Computer Programming, Managment Information Systems(Networking)
Free lance slot tech September 2015 - Present
Universal Gaming Group December 2012 - September 2015
Exelon Nuclear - GCA October 2012 - November 2012
Signature Retail Services February 2004 - June 2011
Americall Corporation June 2000 - January 2003
Americall Group, Inc. 2000 - 2003
Skills
Computers, Wireless, Wireless Networking, Network Administration, Forklift Operator, Construction Management, Construction, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Wireless Security, Wireless Routers, Fishing, Motorcycle, Computer Hardware, Hardware Support, Hardware Installation, Website Development, Website Building, Google Website Optimizer, HTML, Microsoft Technologies, Process Improvement, Team Leadership, Team Building, Forecasting, New Business Development, Inventory Management, Merchandising, Management, Account Management, Sales, Project Planning, Retail, Profit, Leadership, P&L Management, Customer Service, Project Management, Troubleshooting, Customer Satisfaction, Networking, Databases, Operations Management, Training, Windows, Access, Process Scheduler, Income Statement
Education
Joliet Junior College 2000 — 2002
Course Training, Computer Science
Plainfield High School 1996 — 2000
Highschool, Computer Science
CCA Global Partners June 2015 - Present
CCA Global Partners February 2013 - June 2015
CCA Global Partners November 2011 - February 2013
International Paper June 2006 - August 2008
Americall Group, Inc. December 2004 - November 2005
Skills
Outlook, Access, Excel, Customer Service, Call Center, Pregnancy Massage, therapeutic massage, Chair Massage, deep tissue massage, Software Documentation, Technical Support, Therapeutic Massage, Microsoft Excel, Data Entry, Customer Satisfaction, Time Management, Account Management, Sales
Education
Truman State University 2006 — 2010
Bachelors of Science, History; Liberal Arts Education
Midwest Institute 2010 — 2011
Certified Massage Therapist, Massage Therapy
Coleman & Brown, LLC February 2013 - Present
Officer Wayne E. Taylor & Atkins Jr. Foundation July 2009 - Present
The Law Offices of Ernesto D. Borges, Jr. & BillBusters July 2014 - October 2014
Safer Foundation January 2013 - March 2013
Uhaul Moving and Storage August 2010 - October 2011
Belmont High School August 2009 - January 2010
Americall Group, Inc. May 2008 - September 2008
Morgan Park Academy 2007 - 2008
Morgan Park Academy 2007 - 2008
Sonic Drive-In June 2005 - March 2007
Skills
Legal Assistance, Legal Writing, Legal Research, Document Drafting, Supervisory Skills, Mentoring, Sociology, Customer Service, Receptionist Duties, Project Planning, Project Management, Problem Solving, Event Planning, Microsoft Office, Microsoft Excel, Management, PowerPoint, Microsoft Word, Public Speaking, Social Media, Research, Leadership
Education
DePaul University 2010 — 2014
Bachelor of Arts (B.A.), Sociology
Morgan Park Academy 2007 — 2008
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Tharptown Jr. High School 2001 — 2005
College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.5 GPA
Epsilon January 2012 - Present
Aspen Marketing Group April 2008 - January 2012
Americall Group, Inc. May 2005 - April 2008
Skills
Microsoft Office, Customer Service
Education
Lewis University
Aviation/Airway Management and Operations
Americall Group Inc. IT ManagerBon Prix2001 - 2004
Spiegel 1997 - 2001
Skills
Operations Management, Microsoft SQL Server, Call Centers, Vendor Management, Call Center, Process Improvement, Disaster Recovery
Education
Northern Illinois University 1997 — 2001
Epsilon February 2013 - Present
Aspen Marketing Services May 2007 - February 2013
Americall Group, Inc. June 1999 - April 2007
Skills
SQL, Requirements Analysis, Data Warehousing, Business Analysis, Process Improvement, Microsoft SQL Server, Microsoft Office, Customer Service, SDLC, T-SQL, Data Analysis
Education
Bradley University 1995 — 1999
BS, Business Computer Systems
Maritz Motivation Solutions August 2014 - Present
Maritz July 2012 - July 2014
InteliSpend June 2006 - November 2012
Americall Group, Inc. December 1997 - June 2006
Providian Financial January 1998 - April 2000
Maritz Inc. June 1993 - June 1997
Skills
Outsourcing, Strategic Communications, Integrated Marketing, Management, Strategy, CRM, Vendor Management, Integration, Customer Retention, Social Networking, Account Management, Strategic Partnerships, Marketing, Project Management, Strategic Planning, Incentive Programs, Leadership, Process Improvement, Program Management, Organizational..., Financial Services, Legal Compliance, Campaign Management, Campaign Strategies, Business Development, Cross-functional Team..., Analytics, Direct Marketing, E-commerce, Team Leadership
Education
Southern Illinois University, Edwardsville 1990 — 1994
B.A., Business, Spanish
Bilingual Institute of Cuernavaca
Stericycle September 2014 - Present
St Louis EAS 2009 - Present
Realtime Results April 2010 - August 2014
Americall Group, Inc. June 2006 - April 2010
Americall Group, Inc. February 2001 - July 2006
Business Response Inc 1999 - 2001
Ameritech Cellular 1993 - 1999
Skills
Compliance, Process Improvement, Problem Solving, Team Building, Strategic Planning, Product Recall..., Product Recall..., Product Recall Planning, Management, Quality Assurance, Training, Manufacturing, Operations Management, Project Management, Customer Service, Time Management, Sales, Call Centers, Project Planning, Leadership, Six Sigma, Business Development, Performance Management, Customer Satisfaction, CRM, Cross-functional Team..., Telecommunications, Program Management, New Business Development, Sales Management, Customer Retention, Account Management, Retail, Leadership Development, Strategy, Coaching, Change Management, Marketing Strategy, Organizational..., Recalls
Education
Southeast Missouri State University 1989 — 1993
ADT September 2013 - Present
Tyco Safety Products March 2010 - August 2013
iCan Benefit Group July 2009 - August 2010
Cleartel Communications August 2006 - October 2008
Americall Group, Inc. March 1994 - February 2005
Skills
Employee Benefits, Payroll, Invoicing, COBRA, ADP Payroll, Administrative..., Human Resources, Workers Compensation, Call Centers, Vendor Management, Account Reconciliation, Training, Payroll Taxes, Interviews, Benefits Administration, Administration, Access, Deferred Compensation, Employee Relations, New Hire Orientations
Education
DeVry University-Florida 2009 — 2010
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General, 3.5
Ramirez college 1989 — 1990
associate, Dental technician
German Rieckehoff 1982 — 1988
high school, General
Master Martial Arts Instruction January 2006 - Present
Indiana Toll Road Concessions Company April 2010 - May 2012
Under The Sun Shop June 2009 - May 2012
Intelliplex September 2009 - July 2010
Forward Progress September 2008 - August 2009
Combined Insurance October 2007 - August 2008
Game Stop August 2007 - October 2007
Thomas Kia March 2007 - April 2007
Applied Systems January 2007 - March 2007
Americall Group, Inc. May 2002 - August 2006
Skills
Management, Computer Repair, Hypnotherapy, Reiki, Martial Arts, Microsoft Office, Network Administration, Network Engineering, Computer Hardware, Computer Maintenance, Computer Network..., Servers, Social Networking, CRM
Education
Liedecker Institute 2006 — 2009
Hypnotherapy Certification, Hypnotherapy
Purdue University Calumet 1997 — 2002
Bachelors of Science Computer Networking, Computer Networking, Computer Repair
Consultant / Independent June 2014 - Present
Oberweis Dairy May 2013 - June 2014
Oberweis Dairy September 2012 - May 2013
US Census Bureau October 2009 - September 2010
US Census Bureau October 2009 - August 2010
Americall Group, Inc. September 2002 - June 2009
US Census Bureau 2009 - 2009
Midwest NeoPed Associates, Ltd. July 1997 - September 2002
Skills
Leadership, Training, Team Leadership, Process Improvement, Program Management, Analysis, Team Building, Customer Service, Management, Microsoft Office, Access, Visio, Public Speaking, Data Analysis, Troubleshooting, Vendor Management, Computer Hardware, SQL, Account Management, Microsoft SQL Server, Project Management, Technical Support, Windows, System Administration, Microsoft Excel, Operating Systems, Hardware, Business Analysis, Telecommunications, Networking, Network Administration, Call Centers, Integration, Outsourcing, Software Documentation, Customer Satisfaction, Change Management, Team Management, Security, Government, Inventory Management
Education
College of Lake County 2008 — 2012
Computer Science, Mathematics, Music
College of DuPage 2005 — 2007
Computer Science, Mathematics, Music
Downers Grove North High School 1985 — 1989
Harper College
Computer Science, Math, Music
Reach360 April 2012 - Present
Reach360 March 2009 - April 2012
Reach360 January 2007 - March 2009
Americall Group, Inc. June 2001 - May 2005
Skills
Human Resources, Payroll, Recruiting, Training, Employee Relations, Employee Benefits, HRIS, Applicant Tracking..., Benefits Administration, Deferred Compensation, Performance Management, Onboarding, Talent Acquisition, Interviews, Talent Management, Organizational..., Accounting, Strategic Planning, Leadership Development, Team Building, Change Management, Conflict Resolution, Executive Coaching, Mergers & Acquisitions, Leadership, Hiring, Employee Engagement, Succession Planning, Personnel Management, Cross-functional Team..., Outsourcing, Employee Training, Labor Relations, Strategy, New Hire Orientations, Analysis, HR Policies, Workforce Planning, Resume Writing, Compensation & Benefit, Organizational...
Education
Indiana State University - Scott College of Business
University of Iowa
Business Management
SysTeam February 2010 - Present
Synergies Stragegic Services February 2009 - September 2010
VoiceTeam November 2008 - January 2009
American Cybersystems 2009 - 2009
Americall Group, Inc. June 2004 - September 2008
Education
Pontificia Universidad Católica Madre y Maestra 2001 — 2004
Telematics Engineering
Redwood Systems Group LLC April 2002 - Present
MidAmerica Telephone Systems 1989 - 2001
Americall Group, Inc. June 1986 - August 1988
Skills
Unified Communications, Telecommunications, VoIP, Budgets, Sales Management, Managed Services, Hospitality, Revenue Analysis, Contract Negotiation, Customer Satisfaction
Education
Stockholm University 1985 — 1986
Swedish Language and Literature
Milliken University 1978 — 1982
B.S. Accounting
City of Country Club Hills May 2006 - Present
ORC Protel January 2006 - March 2006
Americall Group, Inc. September 1998 - December 2005
Skills
Event Planning, Event Management, Client Liaison, Client Representation, Account Management, Homeland Security, Customer Satisfaction, CRM, Advertising, Marketing, Team Leadership
Education
Joliet Junior College 2002 — 2003
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General, B
Veterans Vocational Institute 2011 — 2011
Certificate, Homeland Security Training, A
Mayvenn February 2015 - Present
Educational Testing Service (ETS) January 2015 - Present
Michigan City Area Schools June 2014 - Present
Michigan City Area Schools November 2013 - Present
Blue Chip Casino November 2011 - November 2013
West at Home January 2007 - January 2009
Americall Group, Inc. January 2004 - April 2005
Skills
Microsoft Office, Research, Volunteering, Customer Service, Computer Hardware, Sales, Office Administration, Education, Real Estate, Team Building, marketing, Advertising, Online Advertising, Hair Extensions, Beauty Industry, Coaching, Management
Education
Indiana University South Bend 2013 — 2015
Master of Art in Teaching, Special Education and Teaching, P-12
Full Sail University 2012 — 2014
Master Certificate, Education
Indiana University-Northwest 2009 — 2014
Masters Certificate, Management
Indiana University East 2011 — 2012
Bachelors, Business Administration
Indiana University-Northwest 2008 — 2011
Associates, Business Administration
Purdue University North Central 2006 — 2008
N/A, Business
East Chicago Central High School 2002 — 2004
Diploma, core 40
Mcolly School of Real Estate
Real Estate
Aerotek January 2014 - March 2015
Americall Group, Inc. August 2004 - September 2013
Overnight Transporation September 2002 - October 2004
IDC January 2002 - November 2002
Skills
Human Resources, FMLA, ADA, New Hire Paperwork, Verification of all..., Public Aide, Social Security, Subpeona, Termination paperwork, Background Checks, Unemployment Claims, Unemployment Hearing, Research, Enter Schedules, Accurate Data Entry, Americans with..., Time & Attendance, Employee Benefits, Onboarding, Customer Service, Payroll, Account Reconciliation, ADP Payroll, Employee Relations, Applicant Tracking..., Interviews, HRIS, Performance Management, Invoicing
Education
Waubonsee Community College 2000 — 2006
Certification Microcomputer Application, Computer
Moraine Valley Community College 1978 — 1982
Associate Degree, Data Processing / Business
JRS Consulting August 2012 - Present
Dora Holdings April 2012 - July 2012
Great Kitchens, Inc. June 2010 - July 2010
Dunbar Systems, Inc. / Auto Bake Americas, LLC January 2008 - July 2010
Flying Food Group, LLC May 2006 - May 2008
Americall Group, Inc April 2004 - April 2006
CTI Industries January 2002 - March 2004
World Kitchen Inc January 1986 - January 2002
Skills
Strategic Planning, Financial Reporting, Financial Analysis, Cash Flow, Mergers, Financial Statements, Financial Forecasting, Forecasting, Internal Controls, Accounting, Budget, GAAP, Setting Up New Company..., SAP Implementation, Internal Audit, Inventory Control, Commercial Banking, Business Intelligence, Team Building, Commercial Insurance, Standards Development, Policy Analysis, Payroll, Analysis, Mergers & Acquisitions, Budgets
Education
DePaul University 1989 — 1991
MBA, Operations Management
Indiana University Bloomington 1977 — 1981
BS, Accounting
IBEW Local 697 JATC April 2013 - Present
Self-Employed March 2013 - Present
ACN March 2009 - Present
Menards August 2008 - April 2013
Americall Group, Inc. June 2005 - August 2008
Skills
Problem Solving, Sales, Helping Others, Customer Service, Retail, Microsoft Word, Data Entry, Inventory Management, PowerPoint, Microsoft Excel, Teamwork, Microsoft Publisher, Video Editing, YouTube, Organizing
Education
Purdue University Calumet 2005 — 2012
BA, English Writing
Stericycle April 2010 - Present
Americall Group, Inc. January 1997 - September 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Windows, Outlook, Budget
Education
DePaul University 1984 — 1989
Bachelor of Arts (BA), Communication, General
Gordon Technical High School 1980 — 1984
Servicom January 2006 - Present
NEO Business Services July 2008 - May 2009
Americall Group, Inc. October 2002 - June 2005
Skills
Cross-functional Team..., Call Centers, BPO, Management, Program Management, Project Management, Telecommunications, Customer Service, Process Improvement, Leadership
Education
Roosevelt University 2003 — 2005
Bachelor, Business Administration
Illinois Valley Community College 1999 — 2001
Associate, General Studies
Dick's Sporting Goods August 2009 - Present
2007 Factory Card Outlet May 2007 - August 2007
Americall Group Inc February 2005 - August 2005
Lot Stores November 2004 - May 2005
Education
Purdue University Calumet 2006 — 2011
BS, Accounting
Lew Wallace High School
General Education
Purdue University
American Communication Technology September 2007 - Present
Americall Group, Inc March 2007 - September 2007
Northern Indiana Public Service October 2005 - March 2006
Northern Indiana Public Service August 2004 - March 2006
Education
Purdue University Calumet 2008 — 2011
Ivy Tech Community College
Associates of Applied Science; Business Law, Accounting; Organizational Behavior, Accounting Information Systems
PartyLite ® February 2007 - Present
Hallmark Cards February 2011 - June 2015
Macy's May 2011 - April 2012
Americall Group, Inc. February 2003 - June 2009
Tellabs March 2000 - January 2002
TMP Worldwide / ACS Technology / Cara Corportaion October 1994 - March 2000
Computer Horizons February 1992 - October 1994
Skills
Data Analysis, Retail, Customer Service, Sales, Management, Cross-functional Team..., Process Improvement, Team Building, Access, Training, Team Leadership, Project Management, Leadership, Inventory Management, Microsoft Office
Education
DeVry University 1989 — 1992
Bachelors, Computer Information Systems
Denny's May 2013 - Present
dezigns by dee 2010 - Present
Americall Group, Inc. June 2012 - April 2013
American Income Life October 2011 - December 2011
Skills
Customer Service, Sales, Customer Satisfaction, Microsoft Office, Outlook, Cold Calling, Sales Management, PowerPoint, Microsoft Excel, Microsoft Word, Team Building, Data Entry
Education
Brown Mackie College-Merrillville 2012 — 2014
Associate of Science (A.S.), Surgical Technology/Technologist
DeVry University 2010 — 2012
WGD, MMD, English, Math, WGD
KBR Marketing Solutions October 2011 - Present
Empire Today October 2006 - September 2009
Americall Group, Inc. March 1999 - July 2006
Skills
HTML, CSS, SEO, Customer Service, Social Media, Graphic Design, Wordpress, Web Design
Education
South Suburban College 1999 — 2001
Marketing and Business
Convergys February 2012 - Present
Biscayne Animal Hospital August 2006 - November 2011
Americall Group, Inc. March 2004 - May 2006
Education
Lindsey Hopkins Technical Education Center 2003 — 2003
High School Diploma
Americall Group, Inc. 1996 - 2012
Berry Bearing 1992 - 1999
Education
Moraine Valley Community College
Gary Community School November 2010 - Present
Americall Group, Inc. July 2010 - November 2010
Davenport University April 2001 - April 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Davenport University-Eastern Region 2001 — 2009
Associate's degree, Administrative Assistant and Secretarial Science, General
Goodwill Industries of Denver April 2015 - Present
Western Parking Management August 2014 - May 2015
Shotgun Willies January 2011 - June 2014
Sears Holdings Corporation May 2012 - November 2013
Truman's Bar And Grill November 2004 - August 2010
Americall Group, Inc. May 1998 - June 2004
Liberty Financial November 2002 - 2003
Columbia Daily Tribune March 2000 - November 2002
Skills
Interpersonal..., Organization &..., Troubleshooting, Problem Solving, Online Research, Client Rapport, AutoCAD, Office 2010, Sales, Customer Service, Telephone Skills, Time Management
Education
State Technical College Of Missouri 1988 — 1992
Associate’s Degree, Architectural Drafting and Architectural CAD/CADD, 3.0/4.0 Dean's List
Southern Boone County High School 1984 — 1988
Diploma, General Emphasis On Math and Science, 8.0/11.0 Honor Roll
Family Service Association of Howard County September 2008 - Present
Jackson Hewitt November 2005 - June 2007
Americall Group, Inc. March 2002 - October 2005
Education
Indiana University Kokomo 2012 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
DeVry University-Illinois 2008 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
K. A. Trent & Associates April 2002 - Present
Americall Group Inc. September 2002 - September 2005
Education
Purdue University 1993 — 1997
Seven Lions September 2014 - Present
Walgreens September 2013 - Present
Mrs. Green's Natural Market a division of Natural Market Restaurants, Inc. November 2014 - 2015
McDonald's Corporation January 2012 - December 2013
John G. Shedd Aquarium February 2011 - June 2011
Popeyes Louisiana Kitchen, Inc. October 2009 - June 2010
Americall Group, Inc. February 2008 - December 2008
Arby's Restaurant Group, Inc. March 2006 - February 2008
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Training, Leadership
Education
City Colleges of Chicago-Kennedy-King College 2010 — 2013
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Safety Studies
COFI 2015 - Present
COFI July 2014 - September 2014
n/a caregiver February 2013 - June 2013
Americall Group, Inc. January 2009 - June 2009
Ultra Foods February 2005 - January 2008
Education
City Colleges of Chicago-Olive-Harvey College 2012 — 2013
General Studies
South Suburban College 2008 — 2008
Carver Military Academy 2003 — 2007