American Express
Industry: Financial services company
DescriptionThe American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. Headquarters: New York City, New York, United States CEO: Stephen Squeri Number of employees: ~55,000 (2017) Founders: Henry Wells, William Fargo, John Butterfield
American Express List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at American Express. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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29,038 American Express employees in database. Find out everything there's to know about American Express employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
American Express Employees
Employee
Years
Job
Industry
Marcelina Cadet Marcelina Cadet's American Express Experience November 2011 - Present
Job Executive Assistant at American Express
Industry Financial Services
Experience
American Express November 2011 - Present
American Express September 2007 - November 2011
Critz Auto Group January 2002 - July 2004
EWA 1999 - 2002
J.P. Morgan January 1989 - July 1993
Skills
Office Management, Global Human Resources..., Budgets, Spreadsheets, Presentations, Desktop Publishing, Travel Arrangements, Planning & Execution of..., Database Administration, Procurement, Technical Writing, Office 2010, SharePoint, Visio, Microsoft Publisher, InDesign, Outlook, Lotus Notes, ACT!, Dreamweaver, Snag It, Administrative..., Customer Service, Microsoft Excel, Call Centers, Microsoft Office
Education
Nova Southeastern University 2008 — 2015
Pursuing a Bachelor of Business Administration (BBA)
American Express November 2011 - Present
American Express September 2007 - November 2011
Critz Auto Group January 2002 - July 2004
EWA 1999 - 2002
J.P. Morgan January 1989 - July 1993
Skills
Office Management, Global Human Resources..., Budgets, Spreadsheets, Presentations, Desktop Publishing, Travel Arrangements, Planning & Execution of..., Database Administration, Procurement, Technical Writing, Office 2010, SharePoint, Visio, Microsoft Publisher, InDesign, Outlook, Lotus Notes, ACT!, Dreamweaver, Snag It, Administrative..., Customer Service, Microsoft Excel, Call Centers, Microsoft Office
Education
Nova Southeastern University 2008 — 2015
Pursuing a Bachelor of Business Administration (BBA)
Elaine Hamilton Elaine Hamilton's American Express Experience July 2012 - Present
Job Compliance Analyst at American Express
Industry Financial Services
Experience
American Express July 2012 - Present
American Express October 2006 - July 2012
Skills
KYC, Bank Secrecy Act, OFAC, AML, USA PATRIOT Act, Sanction, Anti Money Laundering, Fraud, Financial Regulation, Leadership, Management, Change Management, Finance, Business Analysis, Banking
Education
Nova Southeastern University 2010 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2001 — 2004
Business Administration and Management, General
Shortwood Teachers College
Associate's Degree, Teacher Education
University of the West Indies, Mona Campus, Kingston, Jamaica
Bachelor's Degree, Public Relations/Image Management
American Express July 2012 - Present
American Express October 2006 - July 2012
Skills
KYC, Bank Secrecy Act, OFAC, AML, USA PATRIOT Act, Sanction, Anti Money Laundering, Fraud, Financial Regulation, Leadership, Management, Change Management, Finance, Business Analysis, Banking
Education
Nova Southeastern University 2010 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2001 — 2004
Business Administration and Management, General
Shortwood Teachers College
Associate's Degree, Teacher Education
University of the West Indies, Mona Campus, Kingston, Jamaica
Bachelor's Degree, Public Relations/Image Management
Pamela Pollio's American Express Experience January 2012 - December 2013
Job Project Manager at American Express
Industry Financial Services
Experience
American Express January 2012 - December 2013
American Express April 2010 - December 2011
American Express October 2008 - April 2010
American Expresss May 1998 - October 2008
Skills
Call Center, Credit Cards, Business Analysis, Change Management, Risk Management, Process Improvement, Customer Experience, Re-engineering, Project Management, Team Leadership, Credit, Business Process..., Call Centers, Training, Management, Payments, Financial Risk, Leadership, Financial Services
Education
Nova Southeastern University 2008 — 2010
Master's of Business Administration, Business
Nova Southeastern University 1997 — 2000
Bachelor's of Science, Business Administration
American Express January 2012 - December 2013
American Express April 2010 - December 2011
American Express October 2008 - April 2010
American Expresss May 1998 - October 2008
Skills
Call Center, Credit Cards, Business Analysis, Change Management, Risk Management, Process Improvement, Customer Experience, Re-engineering, Project Management, Team Leadership, Credit, Business Process..., Call Centers, Training, Management, Payments, Financial Risk, Leadership, Financial Services
Education
Nova Southeastern University 2008 — 2010
Master's of Business Administration, Business
Nova Southeastern University 1997 — 2000
Bachelor's of Science, Business Administration
Elyse Nadler's American Express Experience August 2013 - Present
Job Manager Campaign Management at American Express
Industry Financial Services
Experience
American Express August 2013 - Present
American Express July 2008 - August 2013
American Express November 2000 - July 2008
American Express April 1996 - November 2000
Skills
Project Management,..., Testing, Business Requirements, Credit Cards, Customer Service, Training, Business Analysis, New Business Development, Root Cause Analysis, Customer Retention, Customer Experience, Vendor Relationships, Vendor Management, Relationship Management, Process Improvement, Requirements Gathering, Systems Analysis, Call Centers, Business Process...
Education
Nova Southeastern University
Bachelor of Science (BS), Business Administration and Management, General
American Express August 2013 - Present
American Express July 2008 - August 2013
American Express November 2000 - July 2008
American Express April 1996 - November 2000
Skills
Project Management,..., Testing, Business Requirements, Credit Cards, Customer Service, Training, Business Analysis, New Business Development, Root Cause Analysis, Customer Retention, Customer Experience, Vendor Relationships, Vendor Management, Relationship Management, Process Improvement, Requirements Gathering, Systems Analysis, Call Centers, Business Process...
Education
Nova Southeastern University
Bachelor of Science (BS), Business Administration and Management, General
Gianina Roytman, MBA's American Express Experience August 2015 - Present
Job Sr Marketing Analyst at American Express
Industry Financial Services
Experience
American Express August 2015 - Present
American Express May 2014 - August 2015
American Express March 2012 - April 2014
American Express March 2011 - February 2012
American Express February 2009 - February 2011
American Express June 2007 - January 2009
Bose Corporation January 2003 - July 2005
Radio/TV Europa Nova August 1995 - October 2001
Skills
Credit Cards, Call Centers, Credit, Customer Service, Call Center, Customer Experience, Cross-functional Team..., Banking, Payments, Process Improvement, Operations Management, Business Process..., Project Management, Change Management, Business Analysis, Strategy, Vendor Management
Education
Nova Southeastern University
Project Management Certification Exam Preparation Program
Nova Southeastern University
Web Design Certificate
Nova Southeastern University 2008 — 2010
Master of Business Administration
St. Thomas University 2004 — 2006
B.A, Organizational Leadership
Pines School of Real EstateReal Estate
Dragan Euro University (Romania)Romanian Law 1998 — 2001
American Express August 2015 - Present
American Express May 2014 - August 2015
American Express March 2012 - April 2014
American Express March 2011 - February 2012
American Express February 2009 - February 2011
American Express June 2007 - January 2009
Bose Corporation January 2003 - July 2005
Radio/TV Europa Nova August 1995 - October 2001
Skills
Credit Cards, Call Centers, Credit, Customer Service, Call Center, Customer Experience, Cross-functional Team..., Banking, Payments, Process Improvement, Operations Management, Business Process..., Project Management, Change Management, Business Analysis, Strategy, Vendor Management
Education
Nova Southeastern University
Project Management Certification Exam Preparation Program
Nova Southeastern University
Web Design Certificate
Nova Southeastern University 2008 — 2010
Master of Business Administration
St. Thomas University 2004 — 2006
B.A, Organizational Leadership
Pines School of Real EstateReal Estate
Dragan Euro University (Romania)Romanian Law 1998 — 2001
John Burkin, M.S., LMHC's American Express Experience June 2013 - February 2014
Job Licensed Outpatient Therapist at Henderson Behavioral Health
Industry Mental Health Care
Experience
Henderson Behavioral Health June 2015 - Present
Meridian Behavioral Healthcare, Inc. April 2015 - June 2015
Corizon Health February 2015 - March 2015
Henderson Behavioral Health October 2014 - February 2015
Henderson Behavioral Health February 2011 - February 2015
American Express June 2013 - February 2014
Henderson Behavioral Health April 2009 - January 2011
Henderson Behavioral Health December 2008 - May 2009
Henderson Behavioral Health July 2008 - December 2008
Broward County Government January 2008 - December 2008
Skills
CBT, Motivational..., Crisis Intervention, Group Therapy, Co-occurring Disorders, Interventions, Therapists, Family Therapy, Suicide Assessment, Psychotherapy, Solution Focused, Individual Counselling, Change Management, Situational Leadership, Competency Based..., Customer Engagement, Career Counseling, Mental Health Counseling, Mental Health, Strategic Planning, Case Management, Nonprofits, Dual Diagnosis
Education
Nova Southeastern University 2006 — 2008
Master of Science (M.S.), Mental Health Counseling/Counselor, 4.0/4.0
Tulane University 1984 — 1988
Bachelor of Arts (B.A.), International Relations and German
Universität Hamburg 1986 — 1987
Henderson Behavioral Health June 2015 - Present
Meridian Behavioral Healthcare, Inc. April 2015 - June 2015
Corizon Health February 2015 - March 2015
Henderson Behavioral Health October 2014 - February 2015
Henderson Behavioral Health February 2011 - February 2015
American Express June 2013 - February 2014
Henderson Behavioral Health April 2009 - January 2011
Henderson Behavioral Health December 2008 - May 2009
Henderson Behavioral Health July 2008 - December 2008
Broward County Government January 2008 - December 2008
Skills
CBT, Motivational..., Crisis Intervention, Group Therapy, Co-occurring Disorders, Interventions, Therapists, Family Therapy, Suicide Assessment, Psychotherapy, Solution Focused, Individual Counselling, Change Management, Situational Leadership, Competency Based..., Customer Engagement, Career Counseling, Mental Health Counseling, Mental Health, Strategic Planning, Case Management, Nonprofits, Dual Diagnosis
Education
Nova Southeastern University 2006 — 2008
Master of Science (M.S.), Mental Health Counseling/Counselor, 4.0/4.0
Tulane University 1984 — 1988
Bachelor of Arts (B.A.), International Relations and German
Universität Hamburg 1986 — 1987
Francisco Figueroa's American Express Experience November 2005 - October 2007
Job MARKETING & ADVERTISING | GLOBAL BRAND MANAGEMENT & IDENTITY | CUSTOMER EXPERIENCE
Industry Furniture
Experience
BoConcept A/S October 2007 - Present
American Express November 2005 - October 2007
American Express July 2001 - November 2005
American Express July 1998 - July 2001
Education
Nova Southeastern University 1993 — 1994
MBA, Business Administration
UCF
Bachelors in Business Administration, Marketing
BoConcept A/S October 2007 - Present
American Express November 2005 - October 2007
American Express July 2001 - November 2005
American Express July 1998 - July 2001
Education
Nova Southeastern University 1993 — 1994
MBA, Business Administration
UCF
Bachelors in Business Administration, Marketing
Harrison Medrano Harrison Medrano's American Express Experience 2007 - 2012
Job Human Resources Major, Sales, Marketing
Industry Human Resources
Experience
1ExamPre 2015 - Present
Hollywood Run Club August 2013 - Present
Hewlett-Packard 2013 - 2014
American Express 2007 - 2012
Skills
Financial Analysis, Customer Service, Portfolio Management, Financial Services, Strategic Financial..., Risk Management, Insurance, Microsoft Excel, Call Centers, Team Leadership
Education
Nova Southeastern University 2015 — 2017
Master's Degree, Human Resources Management
University of Phoenix 2008 — 2012
Business Management
1ExamPre 2015 - Present
Hollywood Run Club August 2013 - Present
Hewlett-Packard 2013 - 2014
American Express 2007 - 2012
Skills
Financial Analysis, Customer Service, Portfolio Management, Financial Services, Strategic Financial..., Risk Management, Insurance, Microsoft Excel, Call Centers, Team Leadership
Education
Nova Southeastern University 2015 — 2017
Master's Degree, Human Resources Management
University of Phoenix 2008 — 2012
Business Management
Keith Albert, PHR, SHRM-CP's American Express Experience May 2003 - April 2004
Job Human Resources Manager at Centerplate
Industry Food & Beverages
Experience
Centerplate June 2010 - Present
Centerplate December 2009 - June 2010
Boston Culinary Group March 2009 - December 2009
Ford Motor Company February 2005 - June 2006
Coca-Cola Enterprises April 2004 - February 2005
American Express May 2003 - April 2004
Skills
Human Resources..., Business Administration, Marketing, Leadership Development, Personnel Management, Coaching, Restaurants, Training, Recruiting, Employee Relations, Customer Service, Onboarding, Sales, HR Policies, Employee Engagement, New Hire Orientations, Payroll, Performance Management, Temporary Placement, Human Resources, Hiring, Employee Training, Workers Compensation, Affirmative Action, EEO, Time Management, Employee Recognition, Background Checks, Teamwork
Education
Nova Southeastern University
Master of Science, Human Resources Management
Nova Southeastern University
Bachelor of Science (B.S.), Business Administration / Marketing
Centerplate June 2010 - Present
Centerplate December 2009 - June 2010
Boston Culinary Group March 2009 - December 2009
Ford Motor Company February 2005 - June 2006
Coca-Cola Enterprises April 2004 - February 2005
American Express May 2003 - April 2004
Skills
Human Resources..., Business Administration, Marketing, Leadership Development, Personnel Management, Coaching, Restaurants, Training, Recruiting, Employee Relations, Customer Service, Onboarding, Sales, HR Policies, Employee Engagement, New Hire Orientations, Payroll, Performance Management, Temporary Placement, Human Resources, Hiring, Employee Training, Workers Compensation, Affirmative Action, EEO, Time Management, Employee Recognition, Background Checks, Teamwork
Education
Nova Southeastern University
Master of Science, Human Resources Management
Nova Southeastern University
Bachelor of Science (B.S.), Business Administration / Marketing
June M Jackson's American Express Experience August 2007 - Present
Job People Leader at American Express
Industry Financial Services
Experience
American Express August 2007 - Present
American Express June 2006 - August 2007
American Express October 1998 - June 2006
Skills
Call Center, Coaching, Process Improvement, Performance Management, Change Management, Customer Service, Customer Satisfaction, Employee Engagement, Employee Relations, Leadership Development, Management, Teamwork, Business Analysis, Negotiation, Strategic Planning, Customer Experience, Quality Assurance, Relationship Management, Customer Retention, Analysis, Leadership, eWFM, SharePoint, Aspect, Reg Z, UDAAP, Call Centers, Credit Cards, Vendor Management, Banking
Education
Nova Southeastern University 2006 — 2008
MBA, Business Administration, BSc, Business Administration, Business Administration and Management, General
Nova Southeastern University 2003 — 2005
Bsc. in Business Administration, Business Management
American Express August 2007 - Present
American Express June 2006 - August 2007
American Express October 1998 - June 2006
Skills
Call Center, Coaching, Process Improvement, Performance Management, Change Management, Customer Service, Customer Satisfaction, Employee Engagement, Employee Relations, Leadership Development, Management, Teamwork, Business Analysis, Negotiation, Strategic Planning, Customer Experience, Quality Assurance, Relationship Management, Customer Retention, Analysis, Leadership, eWFM, SharePoint, Aspect, Reg Z, UDAAP, Call Centers, Credit Cards, Vendor Management, Banking
Education
Nova Southeastern University 2006 — 2008
MBA, Business Administration, BSc, Business Administration, Business Administration and Management, General
Nova Southeastern University 2003 — 2005
Bsc. in Business Administration, Business Management
Frank Imbornone's American Express Experience June 2014 - Present
Job Director, Advanced Risk Capabilities at American Express
Industry Financial Services
Experience
American Express June 2014 - Present
American Express May 2009 - Present
American Express January 2007 - May 2009
American Express January 2005 - January 2007
American Express January 1999 - January 2005
American Express January 1997 - January 1999
American Express January 1990 - January 1997
Skills
Strategy, Process Improvement, Six Sigma, Performance Management, Leadership, Project Management, Employee Engagement, Strategic Planning, Analysis, Operational Excellence, Service Delivery, Project Portfolio..., Management, Change Management, Call Centers, Business Analysis, Vendor Management, Customer Experience, Business Strategy, Relationship Management, Team Leadership, CRM
Education
Nova Southeastern University 1999 — 2004
Master of Business Administration, Accounting and Finance
Nova Southeastern University 1999 — 2002
Bachelor of Science, Finance & Accounting
American Express June 2014 - Present
American Express May 2009 - Present
American Express January 2007 - May 2009
American Express January 2005 - January 2007
American Express January 1999 - January 2005
American Express January 1997 - January 1999
American Express January 1990 - January 1997
Skills
Strategy, Process Improvement, Six Sigma, Performance Management, Leadership, Project Management, Employee Engagement, Strategic Planning, Analysis, Operational Excellence, Service Delivery, Project Portfolio..., Management, Change Management, Call Centers, Business Analysis, Vendor Management, Customer Experience, Business Strategy, Relationship Management, Team Leadership, CRM
Education
Nova Southeastern University 1999 — 2004
Master of Business Administration, Accounting and Finance
Nova Southeastern University 1999 — 2002
Bachelor of Science, Finance & Accounting
Michele Griffin Michele Griffin's American Express Experience 2000 - 2006
Job Vice President Operations at First Data Corporation
Industry Financial Services
Experience
First Data Corporation March 2015 - Present
David's Bridal 2014 - 2015
Convergys 2008 - 2014
American Express 2000 - 2006
American Express 1995 - 2000
Skills
16+ years VP/Director..., Led 1700+ employees in..., Responsible for..., Change agent with..., Instilling..., Strong reputation as..., Process Improvement, Leadership, Program Management, Call Centers, CRM, BPO, Sales, Customer Satisfaction, Training, Telecommunications, Customer Service, Contact Centers, Strategic Planning, Call Center, Strategy, Six Sigma
Education
Nova Southeastern University
Master of Business Administration (MBA)
University of Florida
Bachelor of Science (B.S.), Communications
First Data Corporation March 2015 - Present
David's Bridal 2014 - 2015
Convergys 2008 - 2014
American Express 2000 - 2006
American Express 1995 - 2000
Skills
16+ years VP/Director..., Led 1700+ employees in..., Responsible for..., Change agent with..., Instilling..., Strong reputation as..., Process Improvement, Leadership, Program Management, Call Centers, CRM, BPO, Sales, Customer Satisfaction, Training, Telecommunications, Customer Service, Contact Centers, Strategic Planning, Call Center, Strategy, Six Sigma
Education
Nova Southeastern University
Master of Business Administration (MBA)
University of Florida
Bachelor of Science (B.S.), Communications
Luis V Squitin Luis V Squitin's American Express Experience October 2003 - April 2009
Job Product Mgr at First Data Merchant Services
Industry Information Services
Experience
First Data Corporation June 2014 - Present
Datacraft LLC January 2012 - Present
TalentBurst May 2011 - January 2012
Syntel Inc. November 2010 - May 2011
Home Service USA January 2010 - July 2010
American Express October 2003 - April 2009
American Express October 2000 - October 2003
American Express March 1997 - October 2000
American Express July 1992 - March 1997
Various Clients 1988 - July 1992
Skills
Project Delivery, Project Portfolio..., Spanish, Credit Cards, Project Management, Banking, Cross-functional Team..., Management Consulting, Latin America, Management, Vendor Management, Business Strategy, Strategy, Operations Management, Analysis, Requirements Analysis, Program Management, Product Management, Team Leadership, CRM, Outsourcing, Risk Management, Process Improvement, Financial Services, Governance, Business Process..., Change Management, E-commerce, SDLC, Business Intelligence, IT Management, Leadership, Business Transformation, Business Analysis, Strategic Planning, PMO, Analytics, IT Strategy, Software Project..., Business Process, Business Development, PMP, Portfolio Management, Team Management, Executive Management, Consulting, Start-ups, Requirements Gathering, ITIL, Financial Analysis
Education
Nova Southeastern University 2003 — 2006
MBA
Rutgers, The State University of New Jersey-Newark 1972 — 1976
BA, Economics
Memorial High School 1968 — 1972
High School, College Preparatory Program
First Data Corporation June 2014 - Present
Datacraft LLC January 2012 - Present
TalentBurst May 2011 - January 2012
Syntel Inc. November 2010 - May 2011
Home Service USA January 2010 - July 2010
American Express October 2003 - April 2009
American Express October 2000 - October 2003
American Express March 1997 - October 2000
American Express July 1992 - March 1997
Various Clients 1988 - July 1992
Skills
Project Delivery, Project Portfolio..., Spanish, Credit Cards, Project Management, Banking, Cross-functional Team..., Management Consulting, Latin America, Management, Vendor Management, Business Strategy, Strategy, Operations Management, Analysis, Requirements Analysis, Program Management, Product Management, Team Leadership, CRM, Outsourcing, Risk Management, Process Improvement, Financial Services, Governance, Business Process..., Change Management, E-commerce, SDLC, Business Intelligence, IT Management, Leadership, Business Transformation, Business Analysis, Strategic Planning, PMO, Analytics, IT Strategy, Software Project..., Business Process, Business Development, PMP, Portfolio Management, Team Management, Executive Management, Consulting, Start-ups, Requirements Gathering, ITIL, Financial Analysis
Education
Nova Southeastern University 2003 — 2006
MBA
Rutgers, The State University of New Jersey-Newark 1972 — 1976
BA, Economics
Memorial High School 1968 — 1972
High School, College Preparatory Program
Ileana Valderrama's American Express Experience August 2014 - Present
Job Customer Care Professional at American Express
Industry Consumer Services
Experience
American Express August 2014 - Present
Finish Line June 2013 - August 2014
Finish Line 2011 - 2013
Finish Line September 2009 - 2011
Finish Line March 2008 - September 2009
Skills
Merchandising, Customer Service, Inventory Management, Sales Management, Negotiation, Retail, Loss Prevention, Customer Relations, Store Management, Visual Merchandising, Retail Sales, Profit, Inventory Control, Store Operations, Customer Satisfaction, Time Management, Sales, New Store Openings, Driving Results, Shrinkage, Merchandise Planning, Apparel, Recruiting, Leadership, Team Building, Training, Team Leadership, Footwear, Coaching, Employee Training, Microsoft Word, PowerPoint, Associate Development, Trend, Operations Management, Microsoft Office, Human Resources, Budgets, P, Assortment, Sales Operations, Marketing, Microsoft Excel, Window Displays, Product Knowledge, Sporting Goods, POS, Trend Analysis, Purchasing, Shrink Management
Education
Nova Southeastern University 2015 — 2017
Master of Business Administration (MBA), Marketing
Nova Southeastern University 2008 — 2012
Business Administration, Sales
American Express August 2014 - Present
Finish Line June 2013 - August 2014
Finish Line 2011 - 2013
Finish Line September 2009 - 2011
Finish Line March 2008 - September 2009
Skills
Merchandising, Customer Service, Inventory Management, Sales Management, Negotiation, Retail, Loss Prevention, Customer Relations, Store Management, Visual Merchandising, Retail Sales, Profit, Inventory Control, Store Operations, Customer Satisfaction, Time Management, Sales, New Store Openings, Driving Results, Shrinkage, Merchandise Planning, Apparel, Recruiting, Leadership, Team Building, Training, Team Leadership, Footwear, Coaching, Employee Training, Microsoft Word, PowerPoint, Associate Development, Trend, Operations Management, Microsoft Office, Human Resources, Budgets, P, Assortment, Sales Operations, Marketing, Microsoft Excel, Window Displays, Product Knowledge, Sporting Goods, POS, Trend Analysis, Purchasing, Shrink Management
Education
Nova Southeastern University 2015 — 2017
Master of Business Administration (MBA), Marketing
Nova Southeastern University 2008 — 2012
Business Administration, Sales
Jeff Wilson Jeff Wilson's American Express Experience 1986 - 1994
Job President Geo Central Division for MasterCard Latin American and Caribbean
Industry Financial Services
Experience
MasterCard April 2012 - Present
Trust for the Americas August 2013 - Present
Network for Teaching Entrepreneurship South Florida November 2014 - Present
MasterCard 2008 - April 2012
MasterCard 2002 - 2008
MasterCard 1999 - 2002
MasterCard 1996 - 1999
Prosa Carnet 1994 - 1996
American Express 1986 - 1994
Skills
Payments, Risk Management, Cards, Debit Cards, Payment Industry, Fraud, Acquiring, Credit Cards, Merchant Services, Financial Institutions, Change Management, International Sales, Direct Sales, Technology Integration
Education
Nova Southeastern University
Bachelor of Science (BS)
St Georges
University of Miami - School of Business
MasterCard April 2012 - Present
Trust for the Americas August 2013 - Present
Network for Teaching Entrepreneurship South Florida November 2014 - Present
MasterCard 2008 - April 2012
MasterCard 2002 - 2008
MasterCard 1999 - 2002
MasterCard 1996 - 1999
Prosa Carnet 1994 - 1996
American Express 1986 - 1994
Skills
Payments, Risk Management, Cards, Debit Cards, Payment Industry, Fraud, Acquiring, Credit Cards, Merchant Services, Financial Institutions, Change Management, International Sales, Direct Sales, Technology Integration
Education
Nova Southeastern University
Bachelor of Science (BS)
St Georges
University of Miami - School of Business
Kathleen (Keen) Kelly's American Express Experience November 2010 - December 2011
Job Business Consultant at Accounting Principals
Industry Information Technology and Services
Experience
Accounting Principals September 2013 - May 2014
Accounting Principals February 2013 - July 2013
American Express November 2010 - December 2011
American Express US July 2007 - August 2011
American Express June 2006 - June 2007
American Express August 2004 - June 2006
American Express January 2003 - August 2004
American Express August 2000 - January 2003
American Express January 1999 - August 2000
American Express January 1998 - January 1999
Skills
Re-engineering, Project Management, Strategic Planning, Customer Experience, Analytics, SDLC, Business Analysis, Program Management, Process Improvement, Cross-functional Team..., Strategy, Change Management, Management, Business Process..., Leadership, Financial Services, Integration, Credit Cards, Enterprise Architecture, Call Centers, Analysis, Requirements Analysis, Training, Vendor Management, Risk Management, Business Process, E-commerce, SharePoint, Six Sigma, Enterprise Software, CRM, Project Portfolio..., IT Strategy, PMO, Resource Management, Business Transformation, Business Intelligence, Software Project..., Outsourcing, Project Delivery, Information Technology, PMP, Team Leadership, Governance
Education
Nova Southeastern University 1997 — 1999
Bachelor of Science, Business, Professional Management, 3.94 GPA
Accounting Principals September 2013 - May 2014
Accounting Principals February 2013 - July 2013
American Express November 2010 - December 2011
American Express US July 2007 - August 2011
American Express June 2006 - June 2007
American Express August 2004 - June 2006
American Express January 2003 - August 2004
American Express August 2000 - January 2003
American Express January 1999 - August 2000
American Express January 1998 - January 1999
Skills
Re-engineering, Project Management, Strategic Planning, Customer Experience, Analytics, SDLC, Business Analysis, Program Management, Process Improvement, Cross-functional Team..., Strategy, Change Management, Management, Business Process..., Leadership, Financial Services, Integration, Credit Cards, Enterprise Architecture, Call Centers, Analysis, Requirements Analysis, Training, Vendor Management, Risk Management, Business Process, E-commerce, SharePoint, Six Sigma, Enterprise Software, CRM, Project Portfolio..., IT Strategy, PMO, Resource Management, Business Transformation, Business Intelligence, Software Project..., Outsourcing, Project Delivery, Information Technology, PMP, Team Leadership, Governance
Education
Nova Southeastern University 1997 — 1999
Bachelor of Science, Business, Professional Management, 3.94 GPA
Judith Cunningham Judith Cunningham's American Express Experience June 1997 - Present
Job Compliance at American Express
Industry Banking
Experience
American Express June 1997 - Present
American Express January 2001 - January 2004
Education
University of Phoenix 2001 — 2003
Master of Business Administration (MBA), Technology Management
Nova Southeastern University 1999 — 2001
Bachelor of Business Administration (BBA), Computer Technology
American Express June 1997 - Present
American Express January 2001 - January 2004
Education
University of Phoenix 2001 — 2003
Master of Business Administration (MBA), Technology Management
Nova Southeastern University 1999 — 2001
Bachelor of Business Administration (BBA), Computer Technology
Ivette Tejeiro's American Express Experience August 1993 - March 2009
Job VP of Operations Chen Medical Centers/JenCare Neighborhood Medical Centers
Industry Medical Practice
Experience
ChenMed June 2013 - Present
Chen Medical Centers/JenCare Neighborhood Medical Centers May 2009 - December 2012
American Express August 1993 - March 2009
Education
Nova Southeastern University
Bachelor of Science (B.S.), Professional Management
ChenMed June 2013 - Present
Chen Medical Centers/JenCare Neighborhood Medical Centers May 2009 - December 2012
American Express August 1993 - March 2009
Education
Nova Southeastern University
Bachelor of Science (B.S.), Professional Management
Nina Brito's American Express Experience 2007 - Present
Job Leadership at American Express
Industry Consumer Services
Experience
American Express 2007 - Present
Bithorn 1998 - 2007
Skills
Sales, Management, Relationship Management, Recruiting, Call Centers, Sales Management, Business Development, Performance Management, Customer Service, Coaching, Team Management, Team Building, CRM, Customer Retention, Leadership, Training, Negotiation
Education
Nova Southeastern University 2013 — 2015
Master's degree, Organizational Leadership
Nova Southeastern University 2013 — 2015
Master of Arts (M.A.), Organizational Leadership
American Express 2007 - Present
Bithorn 1998 - 2007
Skills
Sales, Management, Relationship Management, Recruiting, Call Centers, Sales Management, Business Development, Performance Management, Customer Service, Coaching, Team Management, Team Building, CRM, Customer Retention, Leadership, Training, Negotiation
Education
Nova Southeastern University 2013 — 2015
Master's degree, Organizational Leadership
Nova Southeastern University 2013 — 2015
Master of Arts (M.A.), Organizational Leadership
Eileen Broyles's American Express Experience 1974 - 2001
Job Assistant Director, Enrollment Processing Services at Nova Southeastern University
Industry Financial Services
Experience
Nova Southeastern University January 2011 - Present
University of Phoenix November 2000 - Present
Applied Card Systems December 2001 - December 2009
American Express 1974 - 2001
Skills
SDLC, Management, Project Management, Leadership, Process Improvement, MS Project, IT Strategy, Forecasting, CRM, Operations Management, New Business Development, Time Management, Public Speaking, Testing, Strategic Planning, Telecommunications, IT Management, Call Center, Budgets, Quality Assurance, Leadership Development, Continuous Improvement, Executive Management, Strategy, Databases, System Administration, Program Management
Education
Nova Southeastern University 1994 — 1995
MBA, Business
Nova Southeastern University January 2011 - Present
University of Phoenix November 2000 - Present
Applied Card Systems December 2001 - December 2009
American Express 1974 - 2001
Skills
SDLC, Management, Project Management, Leadership, Process Improvement, MS Project, IT Strategy, Forecasting, CRM, Operations Management, New Business Development, Time Management, Public Speaking, Testing, Strategic Planning, Telecommunications, IT Management, Call Center, Budgets, Quality Assurance, Leadership Development, Continuous Improvement, Executive Management, Strategy, Databases, System Administration, Program Management
Education
Nova Southeastern University 1994 — 1995
MBA, Business
Farideh Gozleveli, Ph.D.'s American Express Experience June 2008 - December 2011
Job HC IT Support Inc, President
Industry Financial Services
Experience
HC IT Support January 2010 - Present
American Express June 2008 - December 2011
Motorola July 1982 - May 2008
Skills
ClearCase, Six Sigma, Software Project..., Software Engineering, Software Development, Mobile Devices, System Architecture, Agile Methodologies, Product Management, Integration, Technical Leadership, Telecommunications, Cross-functional Team..., Software Design, Mobile Technology, Enterprise Architecture, C, Enterprise Software, Shell Scripting, Android, Program Management, TCP/IP, Cloud Computing, Product Lifecycle..., Requirements Analysis, Software Quality..., Systems Engineering, C++, IT Management, Embedded Software, Embedded Systems, Testing, Java, Management, Architecture, IT Strategy, Project Portfolio..., Product Development, SDLC, Agile Project Management
Education
Nova Southeastern University 1999 — 2002
Ph.D
Nova Southeastern University 1997 — 1999
MS
University of Florida 1980 — 1982
MS
University of West Florida 1978 — 1980
BS
HC IT Support January 2010 - Present
American Express June 2008 - December 2011
Motorola July 1982 - May 2008
Skills
ClearCase, Six Sigma, Software Project..., Software Engineering, Software Development, Mobile Devices, System Architecture, Agile Methodologies, Product Management, Integration, Technical Leadership, Telecommunications, Cross-functional Team..., Software Design, Mobile Technology, Enterprise Architecture, C, Enterprise Software, Shell Scripting, Android, Program Management, TCP/IP, Cloud Computing, Product Lifecycle..., Requirements Analysis, Software Quality..., Systems Engineering, C++, IT Management, Embedded Software, Embedded Systems, Testing, Java, Management, Architecture, IT Strategy, Project Portfolio..., Product Development, SDLC, Agile Project Management
Education
Nova Southeastern University 1999 — 2002
Ph.D
Nova Southeastern University 1997 — 1999
MS
University of Florida 1980 — 1982
MS
University of West Florida 1978 — 1980
BS
Juliet Teller's American Express Experience November 2013 - Present
Job Team Leader at American Express
Industry Leisure, Travel & Tourism
Experience
American Express November 2013 - Present
American Express October 2011 - November 2013
Target October 2008 - January 2011
Skills
Marketing, Leadership, Customer Service, Marketing Strategy, Strategic Planning, Sales, Management, Team Leadership, Financial Analysis, Microsoft Excel, Business Development, Event Planning, Account Management, Social Media Marketing, Social Media, New Business Development, Public Speaking, PowerPoint, Business Analysis
Education
Nova Southeastern University 2007 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, General
Nova Southeastern University 2004 — 2007
Bachelor's Degree, Business Administration and Management, General
American Express November 2013 - Present
American Express October 2011 - November 2013
Target October 2008 - January 2011
Skills
Marketing, Leadership, Customer Service, Marketing Strategy, Strategic Planning, Sales, Management, Team Leadership, Financial Analysis, Microsoft Excel, Business Development, Event Planning, Account Management, Social Media Marketing, Social Media, New Business Development, Public Speaking, PowerPoint, Business Analysis
Education
Nova Southeastern University 2007 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, General
Nova Southeastern University 2004 — 2007
Bachelor's Degree, Business Administration and Management, General
Lisa Jaeger's American Express Experience September 1982 - Present
Job Customer Service Specialist at Uniform Advantage
Industry Financial Services
Experience
Uniform Advantage December 2013 - Present
American Express Co September 1985 - Present
American Express September 1982 - Present
Pipefine Patio Furniture January 1982 - December 1982
Electro Assembly January 1980 - December 1981
Skills
Credit, Customer Service, Microsoft Excel, Management, Banking, Risk Management
Education
Nova Southeastern University
Business Administration and Management, General
Uniform Advantage December 2013 - Present
American Express Co September 1985 - Present
American Express September 1982 - Present
Pipefine Patio Furniture January 1982 - December 1982
Electro Assembly January 1980 - December 1981
Skills
Credit, Customer Service, Microsoft Excel, Management, Banking, Risk Management
Education
Nova Southeastern University
Business Administration and Management, General
Octavio Cespedes's American Express Experience June 2008 - Present
Job Regional Operations Manager at American Express LAC
Industry Financial Services
Experience
American Express June 2008 - Present
American Express 2007 - 2008
American Express TRS 1995 - 2007
Skills
Process Improvement, Analysis, Project Management, Credit Cards, Training, Relationship Management, Team Building, Business Intelligence, Customer Experience, Vendor Management, Risk Management, Employee Engagement, Business Process..., Operations Management, Customer Service, Cross-functional Team..., CRM, Management, International Relations, Global Business..., Coaching, Operational Planning, Call Center Development, International Business, Financial Reporting, Process Management, BPO, Emerging Payments, Green Belt, New Product..., Product Certification, Project Implementation, Customer Relations, Technical Certifications, EMV, Payment Card Processing, Mobile Payments, Tokenization, Business Continuity..., Operational Excellence, Strategy
Education
Nova Southeastern University
Bachelor's degree, Business Administration, Management and Operations
American Express June 2008 - Present
American Express 2007 - 2008
American Express TRS 1995 - 2007
Skills
Process Improvement, Analysis, Project Management, Credit Cards, Training, Relationship Management, Team Building, Business Intelligence, Customer Experience, Vendor Management, Risk Management, Employee Engagement, Business Process..., Operations Management, Customer Service, Cross-functional Team..., CRM, Management, International Relations, Global Business..., Coaching, Operational Planning, Call Center Development, International Business, Financial Reporting, Process Management, BPO, Emerging Payments, Green Belt, New Product..., Product Certification, Project Implementation, Customer Relations, Technical Certifications, EMV, Payment Card Processing, Mobile Payments, Tokenization, Business Continuity..., Operational Excellence, Strategy
Education
Nova Southeastern University
Bachelor's degree, Business Administration, Management and Operations
Jill Cytryn's American Express Experience January 1985 - March 1988
Job Realtor
Industry Real Estate
Experience
Better Homes and Gardens Real Estate Florida 1st November 2009 - Present
Law Offices Cytryn & Velazquez PA March 1985 - Present
American Express January 1985 - March 1988
Skills
Perfect, Short Sales, Real Estate, REO, Sellers, Relocation, Luxury, Buyer Representation, Single Family Homes, Investment Properties, Investors, New Home Sales, Listings, Real Estate Transactions, Residential Homes, Townhomes, Rentals, Buyers, Property, Real Property, HUD, Leases, Real Estate License, Real Estate Financing, Investments, Selling, Landlords, Closings, Land Acquisition, House, Escrow, Title Insurance, Residential Mortgages, Commercial Real Estate, 1031 Exchanges, Brokerage, Real Estate Economics, Agents, Resellers, Seller Representation, New Homes, Mortgage Lending, Tenant, Property Management, SFR, ABR, Seniors, Home Staging, Loan Modifications, Disposition
Education
Nova Southeastern University 1982 — 1985
Bachelor of Science, Business, Marketing
Nova Southeastern University 1981 — 1985
Bachelor of Science (B.S.), BUSINESS/MARKETING
Better Homes and Gardens Real Estate Florida 1st November 2009 - Present
Law Offices Cytryn & Velazquez PA March 1985 - Present
American Express January 1985 - March 1988
Skills
Perfect, Short Sales, Real Estate, REO, Sellers, Relocation, Luxury, Buyer Representation, Single Family Homes, Investment Properties, Investors, New Home Sales, Listings, Real Estate Transactions, Residential Homes, Townhomes, Rentals, Buyers, Property, Real Property, HUD, Leases, Real Estate License, Real Estate Financing, Investments, Selling, Landlords, Closings, Land Acquisition, House, Escrow, Title Insurance, Residential Mortgages, Commercial Real Estate, 1031 Exchanges, Brokerage, Real Estate Economics, Agents, Resellers, Seller Representation, New Homes, Mortgage Lending, Tenant, Property Management, SFR, ABR, Seniors, Home Staging, Loan Modifications, Disposition
Education
Nova Southeastern University 1982 — 1985
Bachelor of Science, Business, Marketing
Nova Southeastern University 1981 — 1985
Bachelor of Science (B.S.), BUSINESS/MARKETING
James Morales's American Express Experience May 2015 - Present
Job Director at American Express
Industry Financial Services
Experience
American Express May 2015 - Present
American Express October 2010 - Present
American Express July 2009 - October 2010
American Express October 2007 - July 2009
Education
Stevens Institute of Technology 2011 — 2012
Master, Computer Science
Nova Southeastern University 2007 — 2009
Masters, Taxation
University of Central Florida - College of Business Administration 2003 — 2007
Bachelors, Double Major in Accounting and Finance
American Express May 2015 - Present
American Express October 2010 - Present
American Express July 2009 - October 2010
American Express October 2007 - July 2009
Education
Stevens Institute of Technology 2011 — 2012
Master, Computer Science
Nova Southeastern University 2007 — 2009
Masters, Taxation
University of Central Florida - College of Business Administration 2003 — 2007
Bachelors, Double Major in Accounting and Finance
Mia Mendonca's American Express Experience May 1985 - Present
Job Program Manager at American Express
Industry Financial Services
Experience
American Express May 1985 - Present
Skills
PMO, SDLC, Vendor Management, Project Portfolio..., Project Management, Change Management, Program Management, Business Process..., Financial Services
Education
Nova Southeastern University
Bachelor of Science (BS), Business and Criminal Justice
American Express May 1985 - Present
Skills
PMO, SDLC, Vendor Management, Project Portfolio..., Project Management, Change Management, Program Management, Business Process..., Financial Services
Education
Nova Southeastern University
Bachelor of Science (BS), Business and Criminal Justice
Nuria Milanes-Cajiao's American Express Experience 1996 - 1997
Job Broker Associate at Realty Associates Fl Properties
Industry Real Estate
Experience
Nuria Milanes-Cajiao, P.A. August 2003 - Present
Burger King Corporation 2001 - 2003
Diageo 1997 - 2001
American Express 1996 - 1997
The Quaker Oats Company 1992 - 1996
Skills
Real Estate, Negotiation, Coaching, Marketing, Contract Negotiation, Strategic Planning, Forecasting, Leases, Investment Properties, Real Estate Transactions, Commercial Real Estate, Team Building, Selling, Mergers & Acquisitions, Public Speaking, Leadership, Investments, Real Estate Development, Property Management, Relocation, Finance, Acquisitions, Sales, Financial Analysis
Education
University of Miami
Bachelor of Business Administration, Finance
Nova Southeastern University
Master of Business Administration (MBA)
Nova Southeastern University
Master of Accounting
Our Lady of Lourdes Academy
Nuria Milanes-Cajiao, P.A. August 2003 - Present
Burger King Corporation 2001 - 2003
Diageo 1997 - 2001
American Express 1996 - 1997
The Quaker Oats Company 1992 - 1996
Skills
Real Estate, Negotiation, Coaching, Marketing, Contract Negotiation, Strategic Planning, Forecasting, Leases, Investment Properties, Real Estate Transactions, Commercial Real Estate, Team Building, Selling, Mergers & Acquisitions, Public Speaking, Leadership, Investments, Real Estate Development, Property Management, Relocation, Finance, Acquisitions, Sales, Financial Analysis
Education
University of Miami
Bachelor of Business Administration, Finance
Nova Southeastern University
Master of Business Administration (MBA)
Nova Southeastern University
Master of Accounting
Our Lady of Lourdes Academy
Janine Duerden Janine Duerden's American Express Experience May 2011 - Present
Job Customer Care Professional, Billing and Payment Services
Industry Financial Services
Experience
American Express May 2011 - Present
American Express December 1992 - April 2011
American Express March 1987 - December 1992
Skills
Payments, Call Center, Credit Cards, Process Improvement, Financial Services, Customer Experience, Vendor Management, Banking
Education
Nova Southeastern University 2012 — 2014
Master of Business Administration (M.B.A.), Accounting
St. Norbert College 1976 — 1979
BBA, International Business
Cary-Grove High School 1972 — 1976
American Express May 2011 - Present
American Express December 1992 - April 2011
American Express March 1987 - December 1992
Skills
Payments, Call Center, Credit Cards, Process Improvement, Financial Services, Customer Experience, Vendor Management, Banking
Education
Nova Southeastern University 2012 — 2014
Master of Business Administration (M.B.A.), Accounting
St. Norbert College 1976 — 1979
BBA, International Business
Cary-Grove High School 1972 — 1976
Fernando Gimenez Zapiola's American Express Experience March 1996 - March 1998
Job Managing Partner and Broker
Industry Real Estate
Experience
GIMEZA a real estate corporation August 2005 - Present
Binswanger Gimenez Zapiola March 1998 - March 2002
American Express March 1996 - March 1998
Skills
Negotiation, Tenant Representation, Investment Properties, Real Estate, Disposition, Investment Sales, Brokerage, Real Estate Development, Tenant, Business Brokerage, Landlord, 1031 Exchanges, Commercial Leasing, Lease Negotiations, Corporate Real Estate, Real Estate Transactions, Landlords, Investors, International Real..., Real Estate Economics, Management, Dispositions, Commercial Real Estate, Real Estate Financing, Leases, Shopping Centers, Contract Negotiation, Condos, Buyer Representation
Education
Nova Southeastern University 1996 — 2000
bs, Business Management
Colegio Cardenal Newman
High School
GIMEZA a real estate corporation August 2005 - Present
Binswanger Gimenez Zapiola March 1998 - March 2002
American Express March 1996 - March 1998
Skills
Negotiation, Tenant Representation, Investment Properties, Real Estate, Disposition, Investment Sales, Brokerage, Real Estate Development, Tenant, Business Brokerage, Landlord, 1031 Exchanges, Commercial Leasing, Lease Negotiations, Corporate Real Estate, Real Estate Transactions, Landlords, Investors, International Real..., Real Estate Economics, Management, Dispositions, Commercial Real Estate, Real Estate Financing, Leases, Shopping Centers, Contract Negotiation, Condos, Buyer Representation
Education
Nova Southeastern University 1996 — 2000
bs, Business Management
Colegio Cardenal Newman
High School
Jill Cytryn's American Express Experience 1981 - 1988
Job Realtor at Better Homes and Gardens FLorida 1st
Industry Real Estate
Experience
Better Homes and Gardens Real Estate Florida 1st November 2009 - Present
GMAC Real Estate IPG 2009 - 2010
American Express 1981 - 1988
Education
Nova Southeastern University 1981 — 1985
Better Homes and Gardens Real Estate Florida 1st November 2009 - Present
GMAC Real Estate IPG 2009 - 2010
American Express 1981 - 1988
Education
Nova Southeastern University 1981 — 1985
Kadeen Thomas's American Express Experience February 2011 - March 2013
Job Administrative Specialist/ Patient Specialist
Industry Hospital & Health Care
Experience
American Express February 2011 - March 2013
T-Mobile June 2006 - January 2011
Skills
Detail Oriented, Time Management, Customer Service, Team Leadership, Microsoft Excel, Outlook, Highly Adaptable, Software Documentation, Microsoft Word, Microsoft Office, Access, Data Entry, Management, Process Improvement, Call Centers, BLS Certification-CPR,..., Organizational skills
Education
Nova Southeastern University 2011 — 2014
Bachelor’s Degree, Business Administration and Management, General
Nova Southeastern University
Business Management
American Express February 2011 - March 2013
T-Mobile June 2006 - January 2011
Skills
Detail Oriented, Time Management, Customer Service, Team Leadership, Microsoft Excel, Outlook, Highly Adaptable, Software Documentation, Microsoft Word, Microsoft Office, Access, Data Entry, Management, Process Improvement, Call Centers, BLS Certification-CPR,..., Organizational skills
Education
Nova Southeastern University 2011 — 2014
Bachelor’s Degree, Business Administration and Management, General
Nova Southeastern University
Business Management
Kira Tavares Kira Tavares's American Express Experience September 2014 - Present
Job Compliance Analyst
Industry Financial Services
Experience
American Express September 2014 - Present
American Express August 2012 - September 2014
American Express November 2008 - August 2012
American General Financial Services July 2005 - November 2008
Skills
Customer Relations, Account Management, Forecasting, Excel, Budgeting, Collections, Change Management, Direct Sales, Team Leadership, Team Building, Team Management, Financial Planning, Residential Mortgages, Health Insurance, Product Marketing, Customer Service, Credit Cards, Financial Analysis, Management, Banking, Strategic Financial..., Microsoft Excel, Credit, Call Centers, Budgets, Risk Management, Financial Services, Training, Analysis, CRM, Customer Experience, Customer Satisfaction, Finance, Leadership, Leadership Development, Marketing, Portfolio Management, Business Analysis, Business Development, Business Strategy, Coaching, Executive Management, Operations Management, Policy, Process Improvement, Strategy
Education
Nova Southeastern University 2010 — 2012
Masters of Science, Leadership
University of Miami 1997 — 2001
Bachelors of Business Administration, International Finance and Marketing
American Express September 2014 - Present
American Express August 2012 - September 2014
American Express November 2008 - August 2012
American General Financial Services July 2005 - November 2008
Skills
Customer Relations, Account Management, Forecasting, Excel, Budgeting, Collections, Change Management, Direct Sales, Team Leadership, Team Building, Team Management, Financial Planning, Residential Mortgages, Health Insurance, Product Marketing, Customer Service, Credit Cards, Financial Analysis, Management, Banking, Strategic Financial..., Microsoft Excel, Credit, Call Centers, Budgets, Risk Management, Financial Services, Training, Analysis, CRM, Customer Experience, Customer Satisfaction, Finance, Leadership, Leadership Development, Marketing, Portfolio Management, Business Analysis, Business Development, Business Strategy, Coaching, Executive Management, Operations Management, Policy, Process Improvement, Strategy
Education
Nova Southeastern University 2010 — 2012
Masters of Science, Leadership
University of Miami 1997 — 2001
Bachelors of Business Administration, International Finance and Marketing
Huley Hollingsworth II's American Express Experience February 2012 - May 2014
Job Operations Manager
Industry Telecommunications
Experience
MacNeill Group, Inc. August 2015 - Present
Univita Health Inc October 2014 - August 2015
Univita Health Inc May 2014 - October 2014
American Express February 2012 - May 2014
Comcast Cable August 2011 - February 2012
Nova Southeastern University August 2009 - October 2011
Alorica July 2005 - April 2009
Alorica March 2002 - July 2005
After School Programs, Inc. September 2000 - March 2002
Skills
Call Centers, Process Improvement, Training, Leadership, Customer Experience, CRM, Management, Workforce Management, Vendor Management, Analysis, Customer Satisfaction, Coaching, Forecasting, Program Management, Time Management, Operations Management, Data Analysis, Software Documentation, Call Center, Process Scheduler, Project Management, Troubleshooting, Microsoft Office, Networking, Microsoft Excel, Budgets, Avaya Technologies, Analytics, CMS, Building Relationships, Aspect, Blue Pumpkin, Call Center Development, Analytical Skills, Genesys, Cognos, Reporting & Analysis, Avaya, Impact 360, Excel Dashboards, uptivity, Clarity, ADP Payroll, eWFM, Work At Home, Scheduling, NICE Call Recording, Medtrac, Symon
Education
Nova Southeastern University 2009 — 2011
Business Administration, Management and Operations
Dillard High School 1998 — 2001
Diploma
MacNeill Group, Inc. August 2015 - Present
Univita Health Inc October 2014 - August 2015
Univita Health Inc May 2014 - October 2014
American Express February 2012 - May 2014
Comcast Cable August 2011 - February 2012
Nova Southeastern University August 2009 - October 2011
Alorica July 2005 - April 2009
Alorica March 2002 - July 2005
After School Programs, Inc. September 2000 - March 2002
Skills
Call Centers, Process Improvement, Training, Leadership, Customer Experience, CRM, Management, Workforce Management, Vendor Management, Analysis, Customer Satisfaction, Coaching, Forecasting, Program Management, Time Management, Operations Management, Data Analysis, Software Documentation, Call Center, Process Scheduler, Project Management, Troubleshooting, Microsoft Office, Networking, Microsoft Excel, Budgets, Avaya Technologies, Analytics, CMS, Building Relationships, Aspect, Blue Pumpkin, Call Center Development, Analytical Skills, Genesys, Cognos, Reporting & Analysis, Avaya, Impact 360, Excel Dashboards, uptivity, Clarity, ADP Payroll, eWFM, Work At Home, Scheduling, NICE Call Recording, Medtrac, Symon
Education
Nova Southeastern University 2009 — 2011
Business Administration, Management and Operations
Dillard High School 1998 — 2001
Diploma
Lori LeNoble Lori LeNoble's American Express Experience May 2011 - March 2013
Job Program Manager, Tata Consultancy Services
Industry Financial Services
Experience
Tata Consultancy Services June 2013 - Present
American Express May 2011 - March 2013
American Express January 2009 - April 2011
American Express January 2005 - March 2009
Skills
Credit Cards, Vendor Management, SDLC, Project Portfolio..., PMO, Business Analysis, Financial Services, Payments, Re-engineering, Business Process..., Relationship Management, Process Improvement, Program Management, PMP, Risk Management, Portfolio Management, Change Management, Visio, Requirements Gathering, Cross-functional Team...
Education
Nova Southeastern University 1987 — 1989
MBA, Business & Finance
University of Florida
BA, Sociology
Tata Consultancy Services June 2013 - Present
American Express May 2011 - March 2013
American Express January 2009 - April 2011
American Express January 2005 - March 2009
Skills
Credit Cards, Vendor Management, SDLC, Project Portfolio..., PMO, Business Analysis, Financial Services, Payments, Re-engineering, Business Process..., Relationship Management, Process Improvement, Program Management, PMP, Risk Management, Portfolio Management, Change Management, Visio, Requirements Gathering, Cross-functional Team...
Education
Nova Southeastern University 1987 — 1989
MBA, Business & Finance
University of Florida
BA, Sociology
John A. Kane John A. Kane's American Express Experience September 1996 - May 2004
Job Risk Manager
Industry Financial Services
Experience
TBC Corporation April 2007 - Present
CENTURY 21® September 2003 - August 2015
First Data Commercial Services October 1999 - March 2007
American Express September 1996 - May 2004
Ally Financial Inc.. July 1989 - July 1993
Skills
Credit, Risk Management, Credit Cards, Payment Card Processing, Credit Risk, Financial Analysis, Financial Services, Accounting, Relationship Management, Mortgage Lending, Credit Analysis, Fraud, Loans, Portfolio Management, Cash Flow
Education
Nova Southeastern University 1997 — 1999
Master's Degree
State University of New York at Oswego 1985 — 1989
B.S., Marketing
TBC Corporation April 2007 - Present
CENTURY 21® September 2003 - August 2015
First Data Commercial Services October 1999 - March 2007
American Express September 1996 - May 2004
Ally Financial Inc.. July 1989 - July 1993
Skills
Credit, Risk Management, Credit Cards, Payment Card Processing, Credit Risk, Financial Analysis, Financial Services, Accounting, Relationship Management, Mortgage Lending, Credit Analysis, Fraud, Loans, Portfolio Management, Cash Flow
Education
Nova Southeastern University 1997 — 1999
Master's Degree
State University of New York at Oswego 1985 — 1989
B.S., Marketing
Josué David Rodriguez Josué David Rodriguez's American Express Experience April 2014 - Present
Job Senior Manager at American Express
Industry Financial Services
Experience
American Express April 2014 - Present
American Express April 2012 - April 2014
American Express April 2010 - April 2012
American Express April 2010 - April 2012
American Express May 2009 - April 2010
American Express May 2008 - May 2009
Skills
Digital Strategy, Digital Marketing, Electronic Payments, Software Development, Analytics, Program Management, Team Leadership, Team Management, Business Process..., Credit, SDLC, 24x7 Production Support, Business Process Design, Business Analysis, Requirements Gathering, Vendor Management, Software Project..., Business Architecture, Credit Cards, Requirements Analysis, Agile Methodologies, Project Portfolio..., Agile Project Management, Business Intelligence, Project Delivery, SQL, Java, PHP, Photoshop, Web Design, SharePoint, AG, Certified Scrum Master..., Business Process, Project Management, PMO, IT Strategy, Management, Process Improvement, Financial Services
Education
University of Florida 2003 — 2008
Bachelor of Science (BS), Computer Science Engineering
Nova Southeastern University 2009 — 2014
Master of Business Administration (MBA), Concentaration in Management
Coral Reef Senior High 1999 — 2003
International Baccalaureate Degree
American Express April 2014 - Present
American Express April 2012 - April 2014
American Express April 2010 - April 2012
American Express April 2010 - April 2012
American Express May 2009 - April 2010
American Express May 2008 - May 2009
Skills
Digital Strategy, Digital Marketing, Electronic Payments, Software Development, Analytics, Program Management, Team Leadership, Team Management, Business Process..., Credit, SDLC, 24x7 Production Support, Business Process Design, Business Analysis, Requirements Gathering, Vendor Management, Software Project..., Business Architecture, Credit Cards, Requirements Analysis, Agile Methodologies, Project Portfolio..., Agile Project Management, Business Intelligence, Project Delivery, SQL, Java, PHP, Photoshop, Web Design, SharePoint, AG, Certified Scrum Master..., Business Process, Project Management, PMO, IT Strategy, Management, Process Improvement, Financial Services
Education
University of Florida 2003 — 2008
Bachelor of Science (BS), Computer Science Engineering
Nova Southeastern University 2009 — 2014
Master of Business Administration (MBA), Concentaration in Management
Coral Reef Senior High 1999 — 2003
International Baccalaureate Degree
Lynne Sherr's American Express Experience June 2015 - Present
Job Software Engineer
Industry Computer Software
Experience
American Express June 2015 - Present
Cross Country Home Services July 2012 - Present
Truven Health (Formerly Thomson Reuters Healthcare) December 1999 - July 2012
Thomson Medstat (The Medstat Group) October 1994 - December 1999
Skills
Microsoft SQL Server, Subversion, Visual Studio, Unix, Databases, JavaScript, SQL, Eclipse, Web Applications, XML
Education
Nova Southeastern University 2004 — 2008
MS, Computer Information Systems
Penn State University 1984 — 1988
B.S., Mathematics
American Express June 2015 - Present
Cross Country Home Services July 2012 - Present
Truven Health (Formerly Thomson Reuters Healthcare) December 1999 - July 2012
Thomson Medstat (The Medstat Group) October 1994 - December 1999
Skills
Microsoft SQL Server, Subversion, Visual Studio, Unix, Databases, JavaScript, SQL, Eclipse, Web Applications, XML
Education
Nova Southeastern University 2004 — 2008
MS, Computer Information Systems
Penn State University 1984 — 1988
B.S., Mathematics
Laura Montecki's American Express Experience 2000 - 2005
Job Manager Training and Development at TracFone Wireless
Industry Telecommunications
Experience
TracFone Wireless December 2010 - Present
tracfone wireless November 2006 - Present
American Express 2000 - 2005
Alamo Rent A Car 1990 - 1995
Skills
BPO, Call Center, Vendor Management, Process Improvement, Six Sigma, Telemarketing, Team Management, Outsourcing, Change Management, People Management, Customer Relations, Coaching, Vendor Relations, Leadership Development, Team Building, Program Management, Operations Management, Hiring, Forecasting, Quality Assurance, Customer Service, Customer Experience, Continuous Improvement, Account Management, Contract Negotiations, Performance Management, Cross-functional Team..., Business Process..., Team Leadership, Management, Call Centers, Leadership, CRM, Contract Negotiation, Training, Workforce Management, Contact Centers, Customer Retention, Telecommunications, Strategy, Time Management, Business Analysis, Business Development, Analysis, Employee Engagement, Executive Management, P&L Management, Recruiting
Education
Nova Southeastern University 1998 — 2000
MBA, Business
TracFone Wireless December 2010 - Present
tracfone wireless November 2006 - Present
American Express 2000 - 2005
Alamo Rent A Car 1990 - 1995
Skills
BPO, Call Center, Vendor Management, Process Improvement, Six Sigma, Telemarketing, Team Management, Outsourcing, Change Management, People Management, Customer Relations, Coaching, Vendor Relations, Leadership Development, Team Building, Program Management, Operations Management, Hiring, Forecasting, Quality Assurance, Customer Service, Customer Experience, Continuous Improvement, Account Management, Contract Negotiations, Performance Management, Cross-functional Team..., Business Process..., Team Leadership, Management, Call Centers, Leadership, CRM, Contract Negotiation, Training, Workforce Management, Contact Centers, Customer Retention, Telecommunications, Strategy, Time Management, Business Analysis, Business Development, Analysis, Employee Engagement, Executive Management, P&L Management, Recruiting
Education
Nova Southeastern University 1998 — 2000
MBA, Business
Joan Hillegas's American Express Experience March 1976 - November 2005
Job Sales Associate at Advanta Realty
Industry Real Estate
Experience
Advanta Realty 2011 - Present
Zip Realty April 2005 - February 2011
American Express March 1976 - November 2005
Skills
Investment Properties, Sales, Strategic Planning, Team Building, Foreclosures, Sales Management, First Time Home Buyers, Vendor Management, REO, Investors, Condos, Short Sales
Education
Nova Southeastern University 1991 — 1994
Master of Business Administration (MBA)
Advanta Realty 2011 - Present
Zip Realty April 2005 - February 2011
American Express March 1976 - November 2005
Skills
Investment Properties, Sales, Strategic Planning, Team Building, Foreclosures, Sales Management, First Time Home Buyers, Vendor Management, REO, Investors, Condos, Short Sales
Education
Nova Southeastern University 1991 — 1994
Master of Business Administration (MBA)
Diane Bartow's American Express Experience 1976 - 1983
Job President at Murray Hill Neighorhood Association
Industry Insurance
Experience
Murray Hill Neighorhood Association September 1997 - Present
Bartow Insurance Agency, Inc. June 1992 - Present
Bartow Insurance Agency, Inc. 1992 - Present
Murray Hill Neighborhood Association 1990 - Present
Y&R Rogers Merchandising 1985 - 1992
American Express 1976 - 1983
Skills
Insurance, Liability Analysis, Employee Benefits, Health Insurance, Underwriting, Fixed Annuities, Financial Risk, Risk Management, Disability Insurance, Workers Compensation, Small Business, Property & Casualty..., Brokers, Strategic Planning, General Insurance, New Business Development, Sales Management, Team Building, Negotiation, Strategic Financial..., Commercial Insurance, Term Life Insurance, Leadership, Long-term Care, Professional Liability
Education
Nova Southeastern University 1977 — 1979
BS, Accounting and Finance
Queensborough Community College 1965 — 1967
AAS, Accounting
Murray Hill Neighorhood Association September 1997 - Present
Bartow Insurance Agency, Inc. June 1992 - Present
Bartow Insurance Agency, Inc. 1992 - Present
Murray Hill Neighborhood Association 1990 - Present
Y&R Rogers Merchandising 1985 - 1992
American Express 1976 - 1983
Skills
Insurance, Liability Analysis, Employee Benefits, Health Insurance, Underwriting, Fixed Annuities, Financial Risk, Risk Management, Disability Insurance, Workers Compensation, Small Business, Property & Casualty..., Brokers, Strategic Planning, General Insurance, New Business Development, Sales Management, Team Building, Negotiation, Strategic Financial..., Commercial Insurance, Term Life Insurance, Leadership, Long-term Care, Professional Liability
Education
Nova Southeastern University 1977 — 1979
BS, Accounting and Finance
Queensborough Community College 1965 — 1967
AAS, Accounting
Lourdes Rodriguez-Perez's American Express Experience January 2010 - Present
Job Sr Business Systems Analyst
Industry Financial Services
Experience
American Express January 2010 - Present
Skills
Business Analysis, SDLC, Requirements Gathering, Visio, Business Requirements, Process Improvement, Requirements Analysis, Analytics, Data Analysis, Business Process..., Vendor Management, Analysis
Education
Nova Southeastern University
Business Science, Operational Management
American Express January 2010 - Present
Skills
Business Analysis, SDLC, Requirements Gathering, Visio, Business Requirements, Process Improvement, Requirements Analysis, Analytics, Data Analysis, Business Process..., Vendor Management, Analysis
Education
Nova Southeastern University
Business Science, Operational Management
Gilbert Quiles's American Express Experience 1995 - 1997
Job VP Card Compliance Manager at TD
Industry Financial Services
Experience
TD June 2014 - Present
Merchant Payment Consulting Group, LLC. January 2014 - Present
First Data Corporation January 2011 - December 2013
First Data Corporation August 2008 - January 2011
First Data Corporation 1997 - August 2010
Chase Paymentech 2006 - 2008
First Data Merchant Services August 1997 - January 2007
First Data USA 1997 - 2007
Chase Merchant Services 1997 - 2006
American Express 1995 - 1997
Skills
Payment Card Processing, Mobile Payments, Chargebacks, Dispute Resolution, Financial Services, Financial Coaching, Transaction Processing, Merchant Services, Credit Cards, Payment Systems, Electronic Payments, Payment Gateways, Acquiring, Cards, Relationship Management, Credit, Debit Cards, ACH, Payments, E-payments, Business Analysis, Management, Executive Management
Education
Nova Southeastern University 2006 — 2007
MS, Management/Leadership
University of Phoenix 2001 — 2005
BS, Business Administration
TD June 2014 - Present
Merchant Payment Consulting Group, LLC. January 2014 - Present
First Data Corporation January 2011 - December 2013
First Data Corporation August 2008 - January 2011
First Data Corporation 1997 - August 2010
Chase Paymentech 2006 - 2008
First Data Merchant Services August 1997 - January 2007
First Data USA 1997 - 2007
Chase Merchant Services 1997 - 2006
American Express 1995 - 1997
Skills
Payment Card Processing, Mobile Payments, Chargebacks, Dispute Resolution, Financial Services, Financial Coaching, Transaction Processing, Merchant Services, Credit Cards, Payment Systems, Electronic Payments, Payment Gateways, Acquiring, Cards, Relationship Management, Credit, Debit Cards, ACH, Payments, E-payments, Business Analysis, Management, Executive Management
Education
Nova Southeastern University 2006 — 2007
MS, Management/Leadership
University of Phoenix 2001 — 2005
BS, Business Administration
Julie Jonassen's American Express Experience Finance ManagerAmerican Express2001 - 2007
Job Manager at American Express
Industry Financial Services
Experience
American Express Finance ManagerAmerican Express2001 - 2007
Skills
Re-engineering, Credit Cards, Financial Services, Financial Modeling, Business Analysis, Banking, Financial Analysis, Process Improvement, Relationship Management, Risk Management, Strategic Financial..., Six Sigma
Education
Nova Southeastern University
American Express Finance ManagerAmerican Express2001 - 2007
Skills
Re-engineering, Credit Cards, Financial Services, Financial Modeling, Business Analysis, Banking, Financial Analysis, Process Improvement, Relationship Management, Risk Management, Strategic Financial..., Six Sigma
Education
Nova Southeastern University
Janelle Bownes's American Express Experience September 2009 - Present
Job Professional Graduate Student, and so much more...
Industry Marketing and Advertising
Experience
American Express September 2009 - Present
AT&T October 2008 - April 2009
Silver Hill Financial May 2007 - April 2008
Skills
Windows, PowerPoint, Excel, Outlook, Photoshop, Tumblr, Twitter, Google +, Able To Multi-task, Analytical Approach, Sales Presentations, Oracle Applications, Siebel, Organizational..., LinkedIn, Microsoft Excel, Analytical Skills
Education
Nova Southeastern University 2011 — 2012
Master, Business Administration; Finance
Tuskegee University 2001 — 2005
Bachelors of Science, Business Sales and Marketing
College of the Siskiyous 1999 — 2001
Associates of Art, General Education
American Express September 2009 - Present
AT&T October 2008 - April 2009
Silver Hill Financial May 2007 - April 2008
Skills
Windows, PowerPoint, Excel, Outlook, Photoshop, Tumblr, Twitter, Google +, Able To Multi-task, Analytical Approach, Sales Presentations, Oracle Applications, Siebel, Organizational..., LinkedIn, Microsoft Excel, Analytical Skills
Education
Nova Southeastern University 2011 — 2012
Master, Business Administration; Finance
Tuskegee University 2001 — 2005
Bachelors of Science, Business Sales and Marketing
College of the Siskiyous 1999 — 2001
Associates of Art, General Education
Donna Gaitor's American Express Experience Technical WriterAmerican Express Learning Network2003 - 2006
Job Lead Business Systems Analyst at American Express
Industry Banking
Experience
American Express Technical WriterAmerican Express Learning Network2003 - 2006
Education
Nova Southeastern University
American Express Technical WriterAmerican Express Learning Network2003 - 2006
Education
Nova Southeastern University
Ed Buser's American Express Experience July 2008 - Present
Job IT Director Investment Optimization & Capabilities Enablement
Industry Financial Services
Experience
American Express July 2008 - Present
American Express August 2004 - June 2008
Skills
Change Management, PMO, SDLC, Vendor Management, Business Process..., Process Improvement, Project Management, Re-engineering, Business Analysis, Credit Cards, Project Portfolio..., Microsoft Excel, IT Strategy, Program Management, Requirements Analysis, Agile Methodologies, Software Project..., ITIL, Requirements Gathering
Education
Nova Southeastern University
Masters, Business
American Express July 2008 - Present
American Express August 2004 - June 2008
Skills
Change Management, PMO, SDLC, Vendor Management, Business Process..., Process Improvement, Project Management, Re-engineering, Business Analysis, Credit Cards, Project Portfolio..., Microsoft Excel, IT Strategy, Program Management, Requirements Analysis, Agile Methodologies, Software Project..., ITIL, Requirements Gathering
Education
Nova Southeastern University
Masters, Business
Michelle Lashley's American Express Experience December 2007 - Present
Job Director at American Express
Industry Financial Services
Experience
American Express December 2007 - Present
American Express 2006 - 2007
American Express May 2003 - March 2005
American Express August 1997 - May 2003
American Express February 1996 - August 1997
Skills
Call Center, Vendor Management, Operations Management, Analysis, Outsourcing, Business Process..., Process Improvement, Six Sigma, Strategy, Business Analysis, Change Management, Training, Business Development, Project Management, Cross-functional Team..., Team Building, Customer Experience, Leadership, Performance Management, Credit Cards, Management, Customer Retention, Banking, CRM, Team Leadership, Employee Relations, Employee Engagement, Customer Service, Coaching, Call Centers, Recruiting, Program Management, BPO, Business Strategy, Relationship Management, Talent Management, New Business Development, Analytics, Business Process, Management Consulting, Account Management, Customer Satisfaction, Business Intelligence, Strategic Planning, Risk Management, Forecasting, Leadership Development, Human Resources, Team Management
Education
Nova Southeastern University
MBA, Business Management
American Express December 2007 - Present
American Express 2006 - 2007
American Express May 2003 - March 2005
American Express August 1997 - May 2003
American Express February 1996 - August 1997
Skills
Call Center, Vendor Management, Operations Management, Analysis, Outsourcing, Business Process..., Process Improvement, Six Sigma, Strategy, Business Analysis, Change Management, Training, Business Development, Project Management, Cross-functional Team..., Team Building, Customer Experience, Leadership, Performance Management, Credit Cards, Management, Customer Retention, Banking, CRM, Team Leadership, Employee Relations, Employee Engagement, Customer Service, Coaching, Call Centers, Recruiting, Program Management, BPO, Business Strategy, Relationship Management, Talent Management, New Business Development, Analytics, Business Process, Management Consulting, Account Management, Customer Satisfaction, Business Intelligence, Strategic Planning, Risk Management, Forecasting, Leadership Development, Human Resources, Team Management
Education
Nova Southeastern University
MBA, Business Management
Ketha Bonadie, PMP's American Express Experience October 2012 - Present
Job Lead Project Manager at American Express
Industry Financial Services
Experience
American Express October 2012 - Present
American Express October 2008 - October 2012
Advantage HR For American Express October 2006 - June 2009
ABN AMRO 2000 - 2006
Skills
Project Portfolio..., Process Improvement, Clarity, SDLC, Requirements Gathering, Requirements Analysis, Disaster Recovery, Business Analysis, PMP, Program Management, PMO, ITIL, Management, Leadership, Enterprise Architecture, Project Management, IT Service Management, Integration, IT Strategy, Vendor Management, Project Delivery, Outsourcing, Risk Management, Resource Management, Software Project..., Visio, MS Project, Business Intelligence, Business Process..., Business Transformation, Agile Project Management, Re-engineering, Change Management, SharePoint
Education
Nova Southeastern University 2002 — 2006
Bachelor, Business Administration
Nova Southeastern University
Bachelor of Applied Science (BASc), Business Administration and Management, General
American Express October 2012 - Present
American Express October 2008 - October 2012
Advantage HR For American Express October 2006 - June 2009
ABN AMRO 2000 - 2006
Skills
Project Portfolio..., Process Improvement, Clarity, SDLC, Requirements Gathering, Requirements Analysis, Disaster Recovery, Business Analysis, PMP, Program Management, PMO, ITIL, Management, Leadership, Enterprise Architecture, Project Management, IT Service Management, Integration, IT Strategy, Vendor Management, Project Delivery, Outsourcing, Risk Management, Resource Management, Software Project..., Visio, MS Project, Business Intelligence, Business Process..., Business Transformation, Agile Project Management, Re-engineering, Change Management, SharePoint
Education
Nova Southeastern University 2002 — 2006
Bachelor, Business Administration
Nova Southeastern University
Bachelor of Applied Science (BASc), Business Administration and Management, General
Michael Prygelski's American Express Experience June 2013 - Present
Job Sr. Director Global Reengineering at American Express
Industry Financial Services
Experience
American Express June 2013 - Present
American Express December 2005 - May 2013
American Express October 2002 - November 2004
Skills
Strategy Development, Business Planning, Customer Satisfaction, Call Center, Business Strategy, MIS, Financial Services, Re-engineering, Strategy, Process Improvement, Credit Cards, Management, Analysis, Business Process..., Business Transformation, Customer Experience, Leadership, Performance Management, Vendor Management, Credit, Outsourcing, CRM, Call Centers, Change Management, Finance, Forecasting, Operations Management, Payments, Process Engineering, Program Management, Project Portfolio..., Financial Analysis, Risk Management, Six Sigma, Strategic Planning
Education
Nova Southeastern University
BS Finance
American Express June 2013 - Present
American Express December 2005 - May 2013
American Express October 2002 - November 2004
Skills
Strategy Development, Business Planning, Customer Satisfaction, Call Center, Business Strategy, MIS, Financial Services, Re-engineering, Strategy, Process Improvement, Credit Cards, Management, Analysis, Business Process..., Business Transformation, Customer Experience, Leadership, Performance Management, Vendor Management, Credit, Outsourcing, CRM, Call Centers, Change Management, Finance, Forecasting, Operations Management, Payments, Process Engineering, Program Management, Project Portfolio..., Financial Analysis, Risk Management, Six Sigma, Strategic Planning
Education
Nova Southeastern University
BS Finance
Greg Tadd's American Express Experience April 1986 - August 2011
Job HSIS QA Analyst at BB&T
Industry Financial Services
Experience
BB&T August 2013 - Present
American Express April 1986 - August 2011
Wells Fargo June 1975 - April 1986
Skills
Change Management, Business Analysis, Coaching/Personal Brand..., Software Quality..., Six Sigma, SDLC, Requirements Gathering, Credit Cards, Process Improvement, Business Process..., PMO, Project Portfolio..., Requirements Analysis, Visio, Risk Management, Quality Assurance, Call Centers, ITIL, CRM, Vendor Management, Team Building, Project Management, Leadership, Business Process, Cross-functional Team..., Financial Services, PMP, Analytics, Strategy, Outsourcing, Coaching, Analysis, Relationship Management, Team Leadership, Software Documentation, Customer Experience, Management, Business Requirements, Banking, Payments, Re-engineering, Business Intelligence, IT Strategy, User Acceptance Testing, Process Engineering, Project Delivery, Electronic Payments, MS Project
Education
Nova Southeastern University 2000 — 2002
MBA, Statistics, Quantitative Methods
Nova Southeastern University 1996 — 1999
B.S., Business
BB&T August 2013 - Present
American Express April 1986 - August 2011
Wells Fargo June 1975 - April 1986
Skills
Change Management, Business Analysis, Coaching/Personal Brand..., Software Quality..., Six Sigma, SDLC, Requirements Gathering, Credit Cards, Process Improvement, Business Process..., PMO, Project Portfolio..., Requirements Analysis, Visio, Risk Management, Quality Assurance, Call Centers, ITIL, CRM, Vendor Management, Team Building, Project Management, Leadership, Business Process, Cross-functional Team..., Financial Services, PMP, Analytics, Strategy, Outsourcing, Coaching, Analysis, Relationship Management, Team Leadership, Software Documentation, Customer Experience, Management, Business Requirements, Banking, Payments, Re-engineering, Business Intelligence, IT Strategy, User Acceptance Testing, Process Engineering, Project Delivery, Electronic Payments, MS Project
Education
Nova Southeastern University 2000 — 2002
MBA, Statistics, Quantitative Methods
Nova Southeastern University 1996 — 1999
B.S., Business
John Fleckenstein, PHR / CPLC's American Express Experience July 2006 - June 2010
Job Senior Consultant at Right Management
Industry Management Consulting
Experience
PeopleTek Coaching July 2015 - Present
Right Management April 2015 - Present
FleckenSmart Solutions LLC January 2012 - Present
Wells Fargo June 2010 - April 2012
American Express July 2006 - June 2010
American Express April 1983 - July 2006
Skills
Strategy, Vendor Management, Leadership, Program Management, Management, Analytics, Financial Services, Process Improvement, Business Strategy, Project Management, Six Sigma, Operations Management, Business Process..., Business Transformation, Change Management, Outsourcing, Management Consulting, Cross-functional Team..., Customer Experience, Risk Management, Business Analysis, Global Leadership, Sarbanes-Oxley Act, Integration, Personnel Management, Call Centers, Employee Engagement, Relationship Management, Financial Analysis, Project Portfolio..., Banking, Marketing, Training, Mergers & Acquisitions, Talent Management, Analysis, Finance, PMO, Recruiting, CRM, Credit Cards, Business Process, Business Development, Credit, Segmentation, Internal Controls, Portfolio Management, Employee Benefits, Performance Management, SDLC
Education
University of Miami 1995 — 1997
MA, Total Quality Management
Nova Southeastern University
BS, Business Administration
PeopleTek Coaching July 2015 - Present
Right Management April 2015 - Present
FleckenSmart Solutions LLC January 2012 - Present
Wells Fargo June 2010 - April 2012
American Express July 2006 - June 2010
American Express April 1983 - July 2006
Skills
Strategy, Vendor Management, Leadership, Program Management, Management, Analytics, Financial Services, Process Improvement, Business Strategy, Project Management, Six Sigma, Operations Management, Business Process..., Business Transformation, Change Management, Outsourcing, Management Consulting, Cross-functional Team..., Customer Experience, Risk Management, Business Analysis, Global Leadership, Sarbanes-Oxley Act, Integration, Personnel Management, Call Centers, Employee Engagement, Relationship Management, Financial Analysis, Project Portfolio..., Banking, Marketing, Training, Mergers & Acquisitions, Talent Management, Analysis, Finance, PMO, Recruiting, CRM, Credit Cards, Business Process, Business Development, Credit, Segmentation, Internal Controls, Portfolio Management, Employee Benefits, Performance Management, SDLC
Education
University of Miami 1995 — 1997
MA, Total Quality Management
Nova Southeastern University
BS, Business Administration
Morace Chaney's American Express Experience January 2012 - Present
Job Principal Consultant at Chaney Enterprises
Industry Financial Services
Experience
American Express January 2012 - Present
Chaney Enterprises January 2012 - Present
American Express January 2006 - December 2011
American Express 1980 - 2009
Hollywood Federal Saving & Loan 1975 - 1980
Holy Cross Hospital 1973 - 1975
US Navy 1968 - 1974
Landmark Bank of Fort Lauderdale 1970 - 1973
Education
Nova Southeastern University 1987 — 1989
MBA, Business and Finance
American Express January 2012 - Present
Chaney Enterprises January 2012 - Present
American Express January 2006 - December 2011
American Express 1980 - 2009
Hollywood Federal Saving & Loan 1975 - 1980
Holy Cross Hospital 1973 - 1975
US Navy 1968 - 1974
Landmark Bank of Fort Lauderdale 1970 - 1973
Education
Nova Southeastern University 1987 — 1989
MBA, Business and Finance
Farrah Mckenzie's American Express Experience February 2005 - Present
Job Quality Analyst at ADT
Industry Computer & Network Security
Experience
ADT January 2014 - Present
american express February 2005 - Present
American Express 2005 - Present
Skills
Credit Cards, Re-engineering, Call Center, SDLC, Customer Experience, Business Analysis, Payments, Call Centers, Business Process..., Analytics, Vendor Management, Financial Services, Training, Strategy, Banking, Relationship Management, CRM, Risk Management
Education
Nova Southeastern University 2011 — 2013
Master's degree, Business Administration and Management, General
Devry 2007 — 2010
BS, Technical Managment
UVI
ADT January 2014 - Present
american express February 2005 - Present
American Express 2005 - Present
Skills
Credit Cards, Re-engineering, Call Center, SDLC, Customer Experience, Business Analysis, Payments, Call Centers, Business Process..., Analytics, Vendor Management, Financial Services, Training, Strategy, Banking, Relationship Management, CRM, Risk Management
Education
Nova Southeastern University 2011 — 2013
Master's degree, Business Administration and Management, General
Devry 2007 — 2010
BS, Technical Managment
UVI
Kiyo Walker's American Express Experience July 2012 - September 2014
Job Global Web Producer at Citrix
Industry Information Technology and Services
Experience
Citrix September 2014 - Present
American Express July 2012 - September 2014
American Express May 2010 - July 2012
LinkAxle September 2009 - May 2010
XeoMed December 2007 - July 2009
Skills
Requirements Analysis, SDLC, Enterprise Architecture, Requirements Gathering, Agile Methodologies, Software Project..., Data Modeling, DB2, Data Warehousing, Solution Architecture, Unix, Oracle, Java Enterprise Edition, SOA, Visio, JavaScript, HTML, Web Development, Project Management, Java, PHP, SQL
Education
Nova Southeastern University
BS, Computer Information Systems
Nova Southeastern University
MS, Management Information Systems, General
Citrix September 2014 - Present
American Express July 2012 - September 2014
American Express May 2010 - July 2012
LinkAxle September 2009 - May 2010
XeoMed December 2007 - July 2009
Skills
Requirements Analysis, SDLC, Enterprise Architecture, Requirements Gathering, Agile Methodologies, Software Project..., Data Modeling, DB2, Data Warehousing, Solution Architecture, Unix, Oracle, Java Enterprise Edition, SOA, Visio, JavaScript, HTML, Web Development, Project Management, Java, PHP, SQL
Education
Nova Southeastern University
BS, Computer Information Systems
Nova Southeastern University
MS, Management Information Systems, General
Kema Neal's American Express Experience June 2011 - Present
Job Sr. Business Systems Analyst
Industry Program Development
Experience
American Express June 2011 - Present
American Express Learning Network 2001 - May 2011
American Express- Telephone Service Center September 2007 - March 2008
American Express- Dispute Resolution Network 1996 - 2001
Skills
E-Learning, Performance Management, Adult Learning Theory, Classroom Management, Coaching, Management, Customer Satisfaction, Training Delivery, Instructional Design, Adult Education, Call Center, Change Management, Organizational..., Business Analysis, Captivate, Analysis, SnagIt, Project Management, SharePoint, Requirements Gathering, Process Improvement, Credit Cards, Leadership, Team Building, Instructor-led Training, Technical Training, Call Centers, Employee Training, Program Management, Staff Development, Training
Education
Nova Southeastern University 2005 — 2007
M.S., Management
American Express June 2011 - Present
American Express Learning Network 2001 - May 2011
American Express- Telephone Service Center September 2007 - March 2008
American Express- Dispute Resolution Network 1996 - 2001
Skills
E-Learning, Performance Management, Adult Learning Theory, Classroom Management, Coaching, Management, Customer Satisfaction, Training Delivery, Instructional Design, Adult Education, Call Center, Change Management, Organizational..., Business Analysis, Captivate, Analysis, SnagIt, Project Management, SharePoint, Requirements Gathering, Process Improvement, Credit Cards, Leadership, Team Building, Instructor-led Training, Technical Training, Call Centers, Employee Training, Program Management, Staff Development, Training
Education
Nova Southeastern University 2005 — 2007
M.S., Management
Diane Santiago's American Express Experience September 2006 - Present
Job Vice PresidentInternal Audit at American Express
Industry Financial Services
Experience
American Express September 2006 - Present
Charles Schwab May 2000 - August 2006
OnSource Consulting January 2000 - May 2000
Support Technologies February 1998 - January 2000
American Express February 1985 - February 1998
Skills
Internal Audit, Operations Management, Financial Services, Regulatory Requirements, Consulting, Information Technology, Risk Management, Auditing, IT Audit, Operational Risk..., Financial Analysis, Leadership, Operational Risk, Process Improvement, Enterprise Risk..., Professional Mentoring, Coaching, Women's Leadership, People Skills, Sarbanes-Oxley Act, Management, Business Analysis, Business Process...
Education
Nova Southeastern University 1990 — 1992
MBA, Finance
Nova Southeastern University 1986 — 1989
Bachelor of Science, Business Management/Information Technology
American Express September 2006 - Present
Charles Schwab May 2000 - August 2006
OnSource Consulting January 2000 - May 2000
Support Technologies February 1998 - January 2000
American Express February 1985 - February 1998
Skills
Internal Audit, Operations Management, Financial Services, Regulatory Requirements, Consulting, Information Technology, Risk Management, Auditing, IT Audit, Operational Risk..., Financial Analysis, Leadership, Operational Risk, Process Improvement, Enterprise Risk..., Professional Mentoring, Coaching, Women's Leadership, People Skills, Sarbanes-Oxley Act, Management, Business Analysis, Business Process...
Education
Nova Southeastern University 1990 — 1992
MBA, Finance
Nova Southeastern University 1986 — 1989
Bachelor of Science, Business Management/Information Technology
Patrice Campbell, MSc.'s American Express Experience August 2009 - July 2014
Job Contract Pricing Analyst at Georgia Pacific, LLC
Industry Executive Office
Experience
Georgia-Pacific LLC November 2014 - Present
American Express August 2009 - July 2014
Mount Bethel Christian Academy August 2012 - June 2014
American Express April 2009 - August 2009
American Express October 2008 - April 2009
Skills
Call Centers, Customer Service, Team Building, Coaching, Change Management, Process Improvement, Credit Cards, Team Leadership, Leadership, Financial Services, Management, Strategic Planning, Business Analysis, Leadership Development, Relationship Management, Risk Management, Training, Project Management, Credit, Performance Management, Call Center, Customer Experience, Social Media, Microsoft Office, Microsoft Excel, Analysis, PowerPoint, Event Planning, Public Speaking, Program Management, Microsoft Word, Strategy, Employee Engagement, Time Management, Teaching, Staff Development, Financial Analysis, Outlook, Business Process..., Business Development, Team Management
Education
Nova Southeastern University 2010 — 2012
Master of Science (MS), Leadership, GPA 3.59
Trinity International University-Florida 2003 — 2005
Bachelor of Arts (BA), Communication and Organizational Leadership, GPA 3.5
Shortwood Teachers College 1992 — 1995
Diploma, Early Childhood Education and Teaching
Georgia-Pacific LLC November 2014 - Present
American Express August 2009 - July 2014
Mount Bethel Christian Academy August 2012 - June 2014
American Express April 2009 - August 2009
American Express October 2008 - April 2009
Skills
Call Centers, Customer Service, Team Building, Coaching, Change Management, Process Improvement, Credit Cards, Team Leadership, Leadership, Financial Services, Management, Strategic Planning, Business Analysis, Leadership Development, Relationship Management, Risk Management, Training, Project Management, Credit, Performance Management, Call Center, Customer Experience, Social Media, Microsoft Office, Microsoft Excel, Analysis, PowerPoint, Event Planning, Public Speaking, Program Management, Microsoft Word, Strategy, Employee Engagement, Time Management, Teaching, Staff Development, Financial Analysis, Outlook, Business Process..., Business Development, Team Management
Education
Nova Southeastern University 2010 — 2012
Master of Science (MS), Leadership, GPA 3.59
Trinity International University-Florida 2003 — 2005
Bachelor of Arts (BA), Communication and Organizational Leadership, GPA 3.5
Shortwood Teachers College 1992 — 1995
Diploma, Early Childhood Education and Teaching
Janet Escoffery's American Express Experience 2000 - 2009
Job Executive Office Professional
Industry Executive Office
Experience
American Express 2000 - 2009
Education
Nova Southeastern University 2000 — 2003
MBA, Business Administration
American Express 2000 - 2009
Education
Nova Southeastern University 2000 — 2003
MBA, Business Administration
Kellie Chopyak's American Express Experience September 2014 - Present
Job Project Analyst at American Express
Industry Financial Services
Experience
American Express September 2014 - Present
American Express November 2011 - August 2014
American Express May 2008 - July 2010
Wildcard Systems September 2004 - October 2006
Skills
Call Centers, Customer Experience, Credit Cards, Customer Satisfaction, Customer Service, Customer Retention, Business Analysis, Financial Services, Process Improvement, Payments, Relationship Management, Analytics, Business Process..., Change Management, Leadership, Management, Project Management, Risk Management
Education
Nova Southeastern University 2006 — 2008
Bachelor of Science (BS), Business Administration and Management, General
American Express September 2014 - Present
American Express November 2011 - August 2014
American Express May 2008 - July 2010
Wildcard Systems September 2004 - October 2006
Skills
Call Centers, Customer Experience, Credit Cards, Customer Satisfaction, Customer Service, Customer Retention, Business Analysis, Financial Services, Process Improvement, Payments, Relationship Management, Analytics, Business Process..., Change Management, Leadership, Management, Project Management, Risk Management
Education
Nova Southeastern University 2006 — 2008
Bachelor of Science (BS), Business Administration and Management, General
Natalia Morales's American Express Experience May 2014 - Present
Job Senior Manager of Strategy and Business Planning at American Express
Industry Financial Services
Experience
American Express May 2014 - Present
American Express September 2012 - May 2014
American Express June 2010 - November 2012
American Express June 2007 - May 2010
Skills
Credit Cards, Relationship Management, Customer Experience, Analytics, Financial Services, Call Center, Process Improvement, Customer Retention, CRM, Business Analysis, Direct Marketing, Marketing Communications, Product Management, Leadership
Education
Nova Southeastern University 2008 — 2010
Master's, International Business Administration
University of Miami 2002 — 2006
Bachelor's, International Finance & Marketing
American Express May 2014 - Present
American Express September 2012 - May 2014
American Express June 2010 - November 2012
American Express June 2007 - May 2010
Skills
Credit Cards, Relationship Management, Customer Experience, Analytics, Financial Services, Call Center, Process Improvement, Customer Retention, CRM, Business Analysis, Direct Marketing, Marketing Communications, Product Management, Leadership
Education
Nova Southeastern University 2008 — 2010
Master's, International Business Administration
University of Miami 2002 — 2006
Bachelor's, International Finance & Marketing
Kimberly Robinson, MBA's American Express Experience August 2006 - May 2007
Job Hospital Staffing
Industry Hospital & Health Care
Experience
Sound Physicians April 2015 - Present
Bloomingdale's June 2014 - January 2015
Target February 2012 - July 2014
W Fort Lauderdale June 2010 - February 2012
W Hotels May 2007 - June 2010
American Express August 2006 - May 2007
Crestwood Medical Center 2005 - 2006
Florida Hospital 2005 - 2005
DIRECTV 2004 - 2005
NASA - National Aeronautics and Space Administration 2001 - 2001
Skills
Leadership, Sales, Marketing, Customer Service, Sales Management, Event Planning, Logistics, Negotiation, Hospitality, Customer Satisfaction, Hotels, Team Building, Event Management, Teamwork, Hospitality Industry, Hospitality Management, Coaching, Budgets, Food & Beverage, Business Process..., Social Media Marketing, Transportation, Trucking, Freight, Employee Training, Call Centers, Small Business...
Education
Nova Southeastern University 2006 — 2008
MBA, Business Administraion and Marketing
Oakwood College 2002 — 2006
Bachelor of Science (B.S.), Business Administration, Management and Operations
Sound Physicians April 2015 - Present
Bloomingdale's June 2014 - January 2015
Target February 2012 - July 2014
W Fort Lauderdale June 2010 - February 2012
W Hotels May 2007 - June 2010
American Express August 2006 - May 2007
Crestwood Medical Center 2005 - 2006
Florida Hospital 2005 - 2005
DIRECTV 2004 - 2005
NASA - National Aeronautics and Space Administration 2001 - 2001
Skills
Leadership, Sales, Marketing, Customer Service, Sales Management, Event Planning, Logistics, Negotiation, Hospitality, Customer Satisfaction, Hotels, Team Building, Event Management, Teamwork, Hospitality Industry, Hospitality Management, Coaching, Budgets, Food & Beverage, Business Process..., Social Media Marketing, Transportation, Trucking, Freight, Employee Training, Call Centers, Small Business...
Education
Nova Southeastern University 2006 — 2008
MBA, Business Administraion and Marketing
Oakwood College 2002 — 2006
Bachelor of Science (B.S.), Business Administration, Management and Operations
Joshua Yowell's American Express Experience March 2013 - Present
Job Team Leader at American Express Co.
Industry Financial Services
Experience
American Express March 2013 - Present
American Express October 2012 - February 2013
American Express October 2011 - September 2012
Nova Southeastern University April 2008 - September 2010
Nova Southeastern University August 2003 - March 2008
Nova Southeastern University June 1999 - August 2002
Skills
Student Affairs, Adult Education, Higher Education, Academic Advising, Admissions, Student Development, Customer Service, Customer Retention, Customer Service..., Customer Service..., Finance, Business Analysis, Call Centers, Consulting, Leadership, Management, Public Speaking, Relationship Management, Time Management, Analysis, Coaching, Credit Cards, Financial Services, Microsoft Office, Process Improvement, Team Leadership, Vendor Management
Education
Nova Southeastern University 2008 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.6
American Express March 2013 - Present
American Express October 2012 - February 2013
American Express October 2011 - September 2012
Nova Southeastern University April 2008 - September 2010
Nova Southeastern University August 2003 - March 2008
Nova Southeastern University June 1999 - August 2002
Skills
Student Affairs, Adult Education, Higher Education, Academic Advising, Admissions, Student Development, Customer Service, Customer Retention, Customer Service..., Customer Service..., Finance, Business Analysis, Call Centers, Consulting, Leadership, Management, Public Speaking, Relationship Management, Time Management, Analysis, Coaching, Credit Cards, Financial Services, Microsoft Office, Process Improvement, Team Leadership, Vendor Management
Education
Nova Southeastern University 2008 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.6
Melissa Roper-Miller's American Express Experience May 2010 - June 2012
Job Shared Services Leader
Industry Hospital & Health Care
Experience
ChenMed June 2012 - Present
American Express May 2010 - June 2012
American Express August 2006 - May 2010
American Express October 2002 - August 2006
Skills
Process Improvement, SharePoint, Leadership, Auditing, Training, Internal Controls, Strategic Planning, Sarbanes-Oxley, Coaching, Risk Assessment, Testing, Teamwork, Microsoft Office, Call Centers, Credit Cards, Customer Experience, Customer Satisfaction, Vendor Management, Customer Retention, Customer Service, Management, Team Management, Data Analysis, Quality Assurance, Outsourcing, Business Process..., Relationship Management, Payments, Program Management, Strategy, Outlook, Call Center, Team Building, Project Management, Finance, Time Management, Six Sigma, Business Analysis, Change Management, Risk Management, Analysis, Cross-functional Team..., Analytics, Business Process
Education
Nova Southeastern University 2012 — 2013
Master of Business Administration (MBA), Global Management
Nova Southeastern University 2010 — 2011
Bachelor of Science in Management, Management
ChenMed June 2012 - Present
American Express May 2010 - June 2012
American Express August 2006 - May 2010
American Express October 2002 - August 2006
Skills
Process Improvement, SharePoint, Leadership, Auditing, Training, Internal Controls, Strategic Planning, Sarbanes-Oxley, Coaching, Risk Assessment, Testing, Teamwork, Microsoft Office, Call Centers, Credit Cards, Customer Experience, Customer Satisfaction, Vendor Management, Customer Retention, Customer Service, Management, Team Management, Data Analysis, Quality Assurance, Outsourcing, Business Process..., Relationship Management, Payments, Program Management, Strategy, Outlook, Call Center, Team Building, Project Management, Finance, Time Management, Six Sigma, Business Analysis, Change Management, Risk Management, Analysis, Cross-functional Team..., Analytics, Business Process
Education
Nova Southeastern University 2012 — 2013
Master of Business Administration (MBA), Global Management
Nova Southeastern University 2010 — 2011
Bachelor of Science in Management, Management
Ed Stokes's American Express Experience June 1999 - July 2005
Job Customer Advocate Supervisor at Farmers Insurance
Industry Insurance
Experience
Farmers Insurance June 2002 - Present
American Express June 1999 - July 2005
Pepsi Beverages Company May 1999 - June 2002
Skills
Financial Analysis, Forecasting, Process Improvement, Insurance, Business Analysis, Finance, Analysis, Financial Modeling, Risk Management, Sales, Budgets, Strategic Planning, Call Center, Customer Service, Microsoft Excel, Call Centers, Time Management, Project Management
Education
Nova Southeastern University 2008 — 2010
MBA, Finance
Nova Southeastern University 2006 — 2008
BS, Business Management
Farmers Insurance June 2002 - Present
American Express June 1999 - July 2005
Pepsi Beverages Company May 1999 - June 2002
Skills
Financial Analysis, Forecasting, Process Improvement, Insurance, Business Analysis, Finance, Analysis, Financial Modeling, Risk Management, Sales, Budgets, Strategic Planning, Call Center, Customer Service, Microsoft Excel, Call Centers, Time Management, Project Management
Education
Nova Southeastern University 2008 — 2010
MBA, Finance
Nova Southeastern University 2006 — 2008
BS, Business Management
Norman Pollock's American Express Experience March 2013 - Present
Job Compliance Analyst at American Express
Industry Financial Services
Experience
American Express March 2013 - Present
American Express August 2010 - Present
Skills
Re-engineering, Credit Cards, Payments, Business Analysis, Process Improvement, Customer Experience, Call Center, Business Process..., Customer Service, Vendor Management, Customer Satisfaction, Financial Services, Relationship Management, BPO, Customer Retention, Call Centers, Analysis, Building Relationships, Program Management, Team Leadership, Change Management, Banking, PMO, Business Requirements, Credit, Outsourcing, Requirements Gathering, Airlines, Project Portfolio..., Training, Software Documentation, CRM, SDLC, Leadership, Strategy, Business Process, Analytics, Product Management, AML, Management, Project Management, Business Transformation, Coaching, Service Delivery, Cross-functional Team..., Account Management, Operations Management, Six Sigma, Team Management, Requirements Analysis
Education
Nova Southeastern University
Bachelor's degree, Business Administration and Management, General
American Express March 2013 - Present
American Express August 2010 - Present
Skills
Re-engineering, Credit Cards, Payments, Business Analysis, Process Improvement, Customer Experience, Call Center, Business Process..., Customer Service, Vendor Management, Customer Satisfaction, Financial Services, Relationship Management, BPO, Customer Retention, Call Centers, Analysis, Building Relationships, Program Management, Team Leadership, Change Management, Banking, PMO, Business Requirements, Credit, Outsourcing, Requirements Gathering, Airlines, Project Portfolio..., Training, Software Documentation, CRM, SDLC, Leadership, Strategy, Business Process, Analytics, Product Management, AML, Management, Project Management, Business Transformation, Coaching, Service Delivery, Cross-functional Team..., Account Management, Operations Management, Six Sigma, Team Management, Requirements Analysis
Education
Nova Southeastern University
Bachelor's degree, Business Administration and Management, General
Myrta Quiles's American Express Experience January 1995 - Present
Job Team Leader at American Express
Industry Financial Services
Experience
American Express January 1995 - Present
Skills
Six Sigma, Payment Systems, Credit Cards, Employee Engagement, Benefits Administration, Customer Experience, Sales Management, Banking, Business Analysis, Relationship Management, Risk Management, Business Process..., Customer Service, Negotiation, Payment Card Processing, Sarbanes-Oxley, Re-engineering, Lotus Notes, Vendor Management, Customer Satisfaction, Leadership, Process Improvement, Change Management, Payments, Performance Management, Financial Services
Education
Nova Southeastern University
Bachelor of Science, Management
American Express January 1995 - Present
Skills
Six Sigma, Payment Systems, Credit Cards, Employee Engagement, Benefits Administration, Customer Experience, Sales Management, Banking, Business Analysis, Relationship Management, Risk Management, Business Process..., Customer Service, Negotiation, Payment Card Processing, Sarbanes-Oxley, Re-engineering, Lotus Notes, Vendor Management, Customer Satisfaction, Leadership, Process Improvement, Change Management, Payments, Performance Management, Financial Services
Education
Nova Southeastern University
Bachelor of Science, Management
Orlando Saballos's American Express Experience June 1999 - May 2002
Job
Industry Information Technology and Services
Experience
Hewlett-Packard May 2009 - Present
IBM Global Services December 2008 - May 2009
IBM Global Services March 2006 - December 2008
IBM May 2002 - August 2006
American Express June 1999 - May 2002
Education
Nova Southeastern University 2004 — 2007
Bachelors of Science
Hewlett-Packard May 2009 - Present
IBM Global Services December 2008 - May 2009
IBM Global Services March 2006 - December 2008
IBM May 2002 - August 2006
American Express June 1999 - May 2002
Education
Nova Southeastern University 2004 — 2007
Bachelors of Science
Ludis Fraser's American Express Experience October 1989 - August 1999
Job Procurement Manager at CocaCola Refreshments
Industry Food & Beverages
Experience
Coca-Cola Refreshments September 2012 - Present
Coca-Cola Refreshments January 2001 - September 2012
American Express October 1989 - August 1999
Skills
Project Management, Process Improvement, Leadership, Procurement, Implementation, Supply Chain, Forecasting, Management, SAP, Cross-functional Team..., Business Process..., Budgets, Operations Management, FMCG, Strategic Planning, Supply Chain Management, Customer Service, Strategic Sourcing
Education
Nova Southeastern University 1994 — 1996
Master of Business Administration (MBA), Business Administration and Management, General
Coca-Cola Refreshments September 2012 - Present
Coca-Cola Refreshments January 2001 - September 2012
American Express October 1989 - August 1999
Skills
Project Management, Process Improvement, Leadership, Procurement, Implementation, Supply Chain, Forecasting, Management, SAP, Cross-functional Team..., Business Process..., Budgets, Operations Management, FMCG, Strategic Planning, Supply Chain Management, Customer Service, Strategic Sourcing
Education
Nova Southeastern University 1994 — 1996
Master of Business Administration (MBA), Business Administration and Management, General
Dionne Hobbs's American Express Experience 1986 - 2004
Job Human Resources Professional
Industry Human Resources
Experience
ACA-GPS, LLC April 2015 - Present
Cigna Health November 2011 - August 2014
The School Board of Broward County, Florida October 2008 - June 2011
American Express 1986 - 2004
American Express 1986 - 2004
American Express 1986 - 2004
Skills
Customer Service, Team Building, Management, Strategic Planning, Microsoft Office, Leadership, Microsoft Excel, Process Improvement, Training, Teamwork, Sales, Marketing, Account Management, Event Planning, Microsoft Word, New Business Development
Education
Nova Southeastern University 1991 — 1993
BS, Professional Management
ACA-GPS, LLC April 2015 - Present
Cigna Health November 2011 - August 2014
The School Board of Broward County, Florida October 2008 - June 2011
American Express 1986 - 2004
American Express 1986 - 2004
American Express 1986 - 2004
Skills
Customer Service, Team Building, Management, Strategic Planning, Microsoft Office, Leadership, Microsoft Excel, Process Improvement, Training, Teamwork, Sales, Marketing, Account Management, Event Planning, Microsoft Word, New Business Development
Education
Nova Southeastern University 1991 — 1993
BS, Professional Management
Diana Castejon-Morales's American Express Experience February 1997 - October 2003
Job Career Counselor at Gold Coast Professional Schools, Inc.
Industry Recreational Facilities and Services
Experience
Gold Coast Professional Schools, Inc. December 2012 - Present
The Leukemia & Lymphoma Society October 2011 - December 2012
Playball Inc February 2008 - February 2012
Cooper City Elementary January 2004 - May 2011
Cooper City Optimist Club October 2002 - May 2011
Cooper City Elementary Parent April 2007 - May 2009
Nature Expeditions International January 2007 - September 2007
American Express February 1997 - October 2003
Skills
Bilingual..., Marketing, Customer Service, Coaching, Sales, Teaching, Public Speaking, Sports, Event Management, Training, Leadership, Fundraising, Team Building, Nonprofits, Strategic Planning, Career Counseling, Event Planning, Community Outreach, Management, Microsoft Office, Microsoft Excel
Education
Nova Southeastern University 2007 — 2011
Bachelor, Sport and Recreation Management
Nova Southeastern University 2007 — 2011
Bachelor of Science, Sports and Recreation
Gold Coast Professional Schools, Inc. December 2012 - Present
The Leukemia & Lymphoma Society October 2011 - December 2012
Playball Inc February 2008 - February 2012
Cooper City Elementary January 2004 - May 2011
Cooper City Optimist Club October 2002 - May 2011
Cooper City Elementary Parent April 2007 - May 2009
Nature Expeditions International January 2007 - September 2007
American Express February 1997 - October 2003
Skills
Bilingual..., Marketing, Customer Service, Coaching, Sales, Teaching, Public Speaking, Sports, Event Management, Training, Leadership, Fundraising, Team Building, Nonprofits, Strategic Planning, Career Counseling, Event Planning, Community Outreach, Management, Microsoft Office, Microsoft Excel
Education
Nova Southeastern University 2007 — 2011
Bachelor, Sport and Recreation Management
Nova Southeastern University 2007 — 2011
Bachelor of Science, Sports and Recreation
Ellen Nathan's American Express Experience 1979 - 2012
Job AMCLA
Industry Financial Services
Experience
American Express 1979 - 2012
Skills
Financial Crime, Fraud Detection, Fraud Investigation, Fraud Prevention, Credit Card Fraud, Research and analysis, Self-directed, Highly detail oriented, Strong communication..., Negotiation, Team worker and team..., Result Oriented, Goal Oriented, Creative Solutions, Critical Thinking, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, English, Fraud, Financial Risk, USA PATRIOT Act, AML, Payments, Credit Cards, Credit, Banking, Bank Secrecy Act, Risk Management, Financial Services, Operational Risk..., Anti Money Laundering
Education
FIU/FIBA
AMLCA Certification
Nova Southeastern University
Accounting
American Express 1979 - 2012
Skills
Financial Crime, Fraud Detection, Fraud Investigation, Fraud Prevention, Credit Card Fraud, Research and analysis, Self-directed, Highly detail oriented, Strong communication..., Negotiation, Team worker and team..., Result Oriented, Goal Oriented, Creative Solutions, Critical Thinking, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, English, Fraud, Financial Risk, USA PATRIOT Act, AML, Payments, Credit Cards, Credit, Banking, Bank Secrecy Act, Risk Management, Financial Services, Operational Risk..., Anti Money Laundering
Education
FIU/FIBA
AMLCA Certification
Nova Southeastern University
Accounting
Liz Bukowski's American Express Experience 1988 - 1998
Job Manager at SUNBELT TITLE AGENCY
Industry Real Estate
Experience
SUNBELT TITLE AGENCY 1998 - Present
American Express 1988 - 1998
Skills
First Time Home Buyers, Real Estate, Real Estate Transactions, Sellers, Investment Properties, Residential Homes, Single Family Homes, Condos
Education
Nova Southeastern University
Business Administration and Management, General
SUNBELT TITLE AGENCY 1998 - Present
American Express 1988 - 1998
Skills
First Time Home Buyers, Real Estate, Real Estate Transactions, Sellers, Investment Properties, Residential Homes, Single Family Homes, Condos
Education
Nova Southeastern University
Business Administration and Management, General
Judd Kaplan's American Express Experience January 2008 - Present
Job Sr. Analyst American Express
Industry Financial Services
Experience
American Express January 2008 - Present
Skills
Business Analysis, Risk Management, Credit Cards, Relationship Management, Business Process..., Vendor Management, Process Improvement, Portfolio Management, Business Strategy, Management Consulting, Analytics, Management, Credit, Project Management, Financial Risk, Business Development, Analysis, Strategic Planning, Call Centers, Team Leadership
Education
Nova Southeastern University
Bachelor's degree, Business Administration and Management, General
American Express January 2008 - Present
Skills
Business Analysis, Risk Management, Credit Cards, Relationship Management, Business Process..., Vendor Management, Process Improvement, Portfolio Management, Business Strategy, Management Consulting, Analytics, Management, Credit, Project Management, Financial Risk, Business Development, Analysis, Strategic Planning, Call Centers, Team Leadership
Education
Nova Southeastern University
Bachelor's degree, Business Administration and Management, General
Marguerite Brown's American Express Experience May 1981 - May 2014
Job Team Leader Credit Operations Customer Care/Collections
Industry Financial Services
Experience
American Express May 1981 - May 2014
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Accounting, Training, Microsoft Office, Business Analysis, Team Leadership, Call Centers, Change Management, Credit Cards, Banking, Financial Services, Leadership, Process Improvement, Risk Management, Vendor Management, Credit
Education
Nova Southeastern University
Master of Business Administration (M.B.A.)
American Express May 1981 - May 2014
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Accounting, Training, Microsoft Office, Business Analysis, Team Leadership, Call Centers, Change Management, Credit Cards, Banking, Financial Services, Leadership, Process Improvement, Risk Management, Vendor Management, Credit
Education
Nova Southeastern University
Master of Business Administration (M.B.A.)
Wells Fargo
Fidelity Investments
U.S. Bank
Northwestern Mutual
Wells Fargo Bank
USAA
Charles Schwab
Ameriprise Financial Services, Inc.