American Express
Industry: Financial services company
DescriptionThe American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. Headquarters: New York City, New York, United States CEO: Stephen Squeri Number of employees: ~55,000 (2017) Founders: Henry Wells, William Fargo, John Butterfield
American Express List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at American Express. You can filter them based on skills, years of employment, job, education, department, and prior employment.
American Express Salaries. You can even request information on how much does American Express pay if you want to. Learn about salaries, pros and cons of working for American Express directly from the past employees.
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29,038 American Express employees in database. Find out everything there's to know about American Express employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
American Express Employees
American Express Global Business Travel January 2015 - Present
American Express February 2012 - January 2015
American Express August 2009 - January 2012
American Express May 2008 - August 2008
Asset Alliance Corporation January 2005 - July 2007
Asset Alliance Corporation June 2003 - December 2004
Asset Alliance Corportation May 2002 - May 2003
Zanetti Productions Inc. June 2001 - April 2002
Citigate Albert Frank June 1999 - August 1999
Viacom, InfoWorks June 1998 - August 1998
Skills
Process Improvement, Financial Modeling, Business Strategy, Relationship Management, Strategy, Account Management, Finance, Marketing, Sales, Competitive Analysis, Business Development, CRM, Strategic Partnerships
Education
New York University - Leonard N. Stern School of Business 2007 — 2009
MBA, Marketing
Skidmore College 1997 — 2001
BS, Management & Business
Rite Aid May 2013 - Present
Rite Aid April 2013 - Present
Rite Aid March 2013 - Present
military June 1991 - June 2011
American Express February 1983 - August 1989
Skills
Electrical maintence, Troubleshooting, Security Clearance, Microsoft Office, Preventive Maintenance, Security, Maintenance & Repair, Computer Hardware, Military, Customer Service, Leadership, Team Building, Microsoft Excel, Team Leadership, Supervisory Skills, Analysis, DoD, Military Experience, Operational Planning, Military Operations, Navy, Defense
Education
Skagit Valley College 2011 — 2013
Associate of Arts (AA), General Studies
skagit valley college 2011 — 2013
Associate of Arts (AA), Art/Art Studies, General
Apple February 2015 - Present
American Express 2013 - 2015
American Express 2012 - 2013
International Service for Human Rights 2010 - 2011
Consumers Union 2010 - 2010
Alite Laser 2007 - 2010
Skills
Program Management, Emerging Payments, International Expansion, Social Media, Customer Experience, New Product Development, Teamwork, Business Operations, Team Leadership, Public Speaking, Strategic Communications, Partner Management, Strategy, Mediation, Training, Editing, International Relations, Management, Servicing Strategy, Community Outreach, Research, Microsoft Office, Sales
Education
Smith College
Université de Geneve
American Express January 2015 - Present
American Express February 2014 - January 2015
Good Care August 2013 - February 2014
Fuelade May 2013 - December 2013
Skills
Project Management, Project Planning, Microsoft Office, Microsoft Excel, Microsoft Word, Operations Management, Ergonomics, Quality Control, R, Process Engineering, Standard Work, Standards Development, Linear Regression, Linear Programming, General Linear Models, Anthropology, Scholarly Research, Minitab, Lean Manufacturing, Industrial Engineering, Manufacturing, Time Study, Lean Thinking, Start-ups, Engineering, Management, Six Sigma
Education
South Dakota School of Mines and Technology 2009 — 2013
Bachelor of Science (BS), Industrial Engineering and Engineering Managment
American Express October 2013 - Present
EDMC September 2008 - October 2013
Idearc Media 1998 - 2008
Skills
Higher Education, Interviewing, Resume Writing, Career Counseling, Research, Writing, Supervisory Skills, Advertising, Hiring, Recruiting, College Recruiting, Leadership Development, Interviews, Adult Education, Career Development, Time Management, Training, Instructional Design, Leadership, E-Learning, Staff Development, Public Speaking, Event Planning, Admissions, Management, Coaching, Student Affairs, Social Networking, Curriculum Design, Employee Training, Student Development, Sales, Retaining Customers, Organizational..., Job Coaching, Conflict Resolution, Educational Leadership, Student Financial Aid, Curriculum Development, Teaching, Critical Thinking, Nonprofits, Student Recruiting, Academic Advising, Enrollment Management, Campus, Community Outreach, Temporary Placement, Fundraising, Distance Learning
Education
Argosy University 2010 — 2012
Masters, Organizational Leadership, 3.97 GPA
Slippery Rock University of Pennsylvania 1993 — 1997
Bachelors, Communication
South University-Savannah Online
American Express January 2013 - Present
American Express September 2007 - January 2013
American Express February 2005 - January 2007
American Express September 2002 - January 2005
Seranova 2001 - 2002
Silverline Technologies Inc 2001 - 2002
Intelligroup 1997 - 2000
TCS 1993 - 1997
Skills
Enterprise Architecture, Program Management, Leadership, SDLC, IT Strategy, Team Leadership, Project Portfolio..., Software Project..., Requirements Analysis, Vendor Management, Outsourcing, Business Analysis, Requirements Gathering, IT Management, PMO, Integration, Software Development, Strategic Planning, Solution Architecture, PMP, Agile Methodologies, Strategy, Agile Project Management, SOA, Business Intelligence, Governance, • ANALYTICS, BUSINESS...
Education
University of Phoenix 2005 — 2007
MBA, MBA
Shivaji University 1987 — 1991
Computers & Electronics Engineering
Laureate International Universities June 2015 - Present
BWG Strategy LLC August 2015 - Present
MetLife April 2013 - June 2015
Velti February 2012 - March 2013
American Express November 2007 - February 2012
American Express August 2004 - October 2007
Broadlane April 2003 - February 2004
The Pacesetter Group February 2001 - December 2002
The Mitchell Madison Group/ marchFIRST July 1999 - January 2001
Cargill, Inc. July 1996 - June 1997
Skills
CRM, Strategy, Business Development, Strategic Planning, Customer Experience, Leadership, Management, Customer Retention, Outsourcing, Vendor Management, Analysis, Sales, Call Centers, Strategic Partnerships, Business Planning, Six Sigma, Selling, Digital Strategy, Team Building, B2B, Product Management, Mobile Marketing, Customer Service, Call Center, Process Improvement, Mobile Devices, Financial Services, Customer Engagement, BPO, Negotiation, Project Management, Segmentation, Multi-channel Marketing, Partner Management, Cross-functional Team..., Product Development, Cost Management, Integrated Marketing, Customer Satisfaction, Mergers & Acquisitions, Customer Relations, SMS, Relationship Management, Training, Customer Acquisition, Lead Generation, Salesforce.com, Marketo, Unica
Education
University of Michigan 1997 — 1999
MBA
Skidmore College 1989 — 1993
BS
Rye Country Day School 1983 — 1989
American Express August 2015 - Present
Cal Poly State University July 2010 - Present
Cal Poly State University July 2010 - Present
Enterprise Truck Rental July 2014 - July 2015
Bjs Restaurant and Brewery November 2013 - July 2014
Nordstrom May 2013 - November 2013
Marriott Hotel June 2012 - February 2013
A-1 Air Vent May 2010 - July 2010
West Coast Nutrition June 2009 - June 2010
First Aid Training May 2008 - May 2010
Skills
PowerPoint, Facebook, Public Speaking, Social Media, Microsoft Word, Microsoft Office, Microsoft Excel, Sports, Time Management, Sports Management, Teamwork, Social Networking, Sales, iPhone, iPad, Twitter, Instagram, Team Leadership, Marketing Communications, Persuasion, Market Research, Marketing Strategy, Customer Service, Inventory Management
Education
California Polytechnic State University-San Luis Obispo 2010 — 2014
Bachelor's degree, Communications
Sierra College 2008 — 2010
Associate of Arts (AA), Communication, General
Sierra Community College 2008 — 2010
Associates Degree, Communications Studies
American Express 2010 - March 2014
American Express Company 2007 - 2010
American Express 2005 - 2007
American Express 2002 - 2004
Wachtell, Lipton, Rosen & Katz 2000 - 2000
Wachtell Lipton Rosen & Katz January 1997 - January 1999
Skills
Segmentation, Loyalty Marketing, Competitive Analysis, Customer Acquisition, Digital Marketing, Direct Marketing, Integrated Marketing, Market Research, Product Management, Strategy, Customer Insight, Email Marketing, Management, Marketing Strategy, Start-ups
Education
New York University - Leonard N. Stern School of Business 2000 — 2002
Smith College 1992 — 1996
American Express June 2009 - Present
CashTech Solutions India Pvt Ltd January 1998 - January 2003
Skills
Requirements Gathering, SDLC, Software Project..., Requirements Analysis, Pre-sales, Business Analysis, Product Management, Agile Methodologies, Program Management, Solution Architecture, Business Process Design, Process Modeling, Business Process Mapping, Provision, Agile Project Management, IT Strategy, Enterprise Architecture, Business Requirements, Global Delivery
Education
Shivaji University 1991 — 1995
Bachelor of Engineering, Electronics
American Express July 2015 - Present
American Express June 2013 - July 2015
Skills
Banking, Credit Cards, Financial Analysis, Financial Modeling, Financial Services, Portfolio Management, Risk Management
Education
Siena College 2000 — 2004
Bachelor of Arts (BA), Accounting
American Express February 2013 - Present
KPMG January 2011 - May 2012
The Coca-Cola Company 2012 - 2012
American Express January 2005 - January 2011
Global Vantedge International May 2003 - December 2004
Skills
Administrative &..., HR Operations, Human Resources, Recruiting, Management, Leadership, Analysis, Employee Engagement, MIS, Project Planning, Finance, Coordination, Invoicing, Internal Communications
Education
Sikkim Manipal University of Health, Medical and Technological Sciences 2007 — 2009
Master of Business Administration (MBA), Marketing
JDM College, Delhi University 1999 — 2002
Bachelor of Commerce (B.Com.), Accounting and Finance
American Express July 2012 - Present
MRM // McCANN May 2010 - July 2012
LANDesk Software March 2010 - May 2010
Eli Kirk August 2005 - May 2010
Novell August 2005 - April 2008
Varsity Contractors, Inc. August 2000 - May 2004
Skills
User Experience, Experience Design, Usability Design, Digital Strategy, Axure, Prototyping, Adobe Creative Suite, Account Management, Workflow, HTML + CSS, HTML, User Interface Design, Photoshop, Usability Engineering, Web Design, Interaction Design, Information Architecture, Creative Direction, User Experience Design, Leadership, Advertising, Marketing, Project Management, Web Development, CMS, Mobile Devices, Wireframes, User-centered Design, Web Analytics, Strategy, User Interface, Lead Generation, SEO, E-commerce, Email Marketing, Online Marketing, XHTML, Digital Marketing, Online Advertising, Mobile Applications, Web Project Management
Education
Southern Utah University 2001 — 2005
BA, Psychology, Communications
Snow College 1997 — 2001
Associates, Psychology
Stay at Home Mom December 2014 - Present
eBay Inc August 2007 - December 2014
American Express February 2007 - August 2007
Discover Financial Services September 2006 - February 2007
Skills
Customer Service, Business Development, Customer Education, Teamwork, Employee Training, CRM, Relationship Management, Time Management, Credit Cards, Retail, Strategy, Financial Services, Customer Experience, Risk Management, Fraud, Training
Education
Snow College
Journalism
Brighton High School
Diploma
MipTag Corp June 2013 - Present
American Express May 2012 - May 2014
Apple September 2010 - May 2012
Verizon Wireless October 2006 - December 2009
Enterprise Rent-A-Car May 2002 - September 2006
Viacom’s Carowinds February 1999 - March 2002
Skills
Microsoft Word, Customer Service, Microsoft Office, Social Media, Online Marketing, Social Media Marketing, Blogging, Online Advertising, Web Design, Social Networking, SEO, Business Development, Sales, Public Speaking, WordPress, Facebook, Entrepreneurship, Marketing Strategy, Team Leadership, Sales Management, Email Marketing, Team Building, Leadership
Education
South Carolina State University 1998 — 2002
Bachelor's degree, Management
American Express August 2013 - Present
Skills
Customer Service, Customer Relations, Credit Cards, American Express, Customer-focused Service, Presentation Development, Accounts Payable, Operational Efficiency, Budget Reconciliation, Agricultural Economics, Vendor Relationships, Manufacturing, Machining, School Districts, Construction, Sales Presentations, Customer Retention, Strategic Partnerships, Customer Acquisition, Lead Generation, New Business Development, Sales, Cold Calling, Salesforce.com, Sales Process, Selling, Direct Sales, Strategy, Account Management, Direct Marketing, Leadership, Value Selling, Team Leadership, CRM
Education
CSU Sacramento 2001 — 2003
Government
Sierra College 1999 — 2001
American Express October 2014 - Present
American Express March 2008 - October 2014
Syntel 2012 - 2013
ReadyTestGo April 2004 - February 2008
Skills
Mobile Testing, Test Automation, Unix, Testing, Test Management, Quality Center, Test Planning, End-to-end Testing, SDLC, Software Project..., Regression Testing, System Testing, User Acceptance Testing, Test Strategy, QTP, Oracle, XML, Manual Testing, Black Box Testing, Software Quality..., Defect Tracking, Agile Methodolgy, Performance Testing, Agile Testing, Agile Methodologies, Test Execution, Functional Testing, Test Cases, Waterfall, Test Estimation, System Integration..., Selenium, HP QTP, HP Quality Center
Education
Sikkim Manipal University of Health, Medical and Technological Sciences
Master of Science (MSc), Information Technology
Self-employed April 2002 - Present
SOLA.org 2012 - 2013
Afghan Women's Writing Project 2012 - 2013
American Express April 1987 - April 2002
N W Ayer March 1985 - March 1987
Doyle Dane Bernbach February 1982 - February 1985
English Teacher September 1975 - June 1980
Skills
Writing, Research, Editing, Teaching, Teaching Writing, Blogger, Magazine Articles, Newspaper, Photos, Newspapers, Publishing, Strategic Communications, Newsletters, Media Relations, Journalism, Corporate Communications, Content Strategy, Copy Editing, Creative Writing, Advertising, Social Media, Proofreading, Social Networking, Editorial, Marketing, Event Planning, Nonprofits, Versatile Writer, Social Media Marketing, Marketing Communications
Education
Sarah Lawrence Writing Institute 2012 — 2013
Narrative Writing
Wharton Business School 1980 — 1982
Master of Business Administration (MBA), Marketing
University of Pennsylvania 1974 — 1975
Master's degree, English/Language Arts Teacher Education
Skidmore College 1969 — 1973
Bachelor's degree, English Literature (British and Commonwealth)
JPMorgan Chase September 2013 - Present
American Express March 2009 - September 2013
GE Money - Americas January 2003 - March 2009
GE Consumer Finance December 1999 - January 2003
GE Corporate Benefits Delivery June 1998 - December 1999
GE Power & Water October 1996 - June 1998
GE Power & Water May 1990 - September 1996
Skills
Project Management, Relationship Management, Account Management, Sales, Six Sigma, Contract Negotiation, Negotiation, Microsoft Office, Effective..., Creative Problem Solving, Analysis, Team Leadership, Credit Cards
Education
Siena College
Bachelor's Degree, Computer Science
American Express December 2013 - Present
First Data Corporation March 2013 - December 2013
First Data Corporation February 2011 - March 2013
KNC HOLDINGS INC July 2009 - January 2011
Skills
Financial Analysis, Funding, Due Diligence, New Business Development, Finance, Team Building, Relationship Management, Marketing, Compliance, Credit, Corporate Finance, Risk Management, Microsoft Excel, Credit Card Fraud, Credit Risk, Income Statement, Portfolio Management, Training, Banking, Management, Analysis, Financial Risk, Leadership
Education
Siena College 2005 — 2009
Bachelors, American History
Bethlehem Central high School 2001 — 2005
The Advantage Group International Inc. September 2013 - Present
ING DIRECT Canada February 2012 - March 2013
American Express 2001 - 2012
American Express 1999 - 2001
American Express 1998 - 1999
American Express 1997 - 1998
American Express 1994 - 1997
Thomas Cook Travel Management 1992 - 1994
Thomas Cook Travel Management 1988 - 1992
Skills
Product Management, Strategy, Competitive Analysis, B2B, Credit Cards, Marketing Strategy, Segmentation, Product Marketing, Product Development, Customer Experience, Business Analysis, Customer Retention, Relationship Management, Financial Services, B2B Marketing, Sales, Loyalty Programs, Sales Management, Product Strategy, Selling, Sales Enablement, Value Propositions, Key Account Development, Travel Management, Business Travel, Market Analysis, Sales Operations, Forecasting, Account Retention, Product Launch, Go-to-market Strategy, E-commerce, CPG Industry, Market Research, Multi-channel Retail, Customer Experience..., Value Proposition, B2C, Consultative Selling, Requirements Analysis, Retail Banking
Education
York University Schulich School of Business - Continuing Education
American Express Management Development Program
Simon Fraser University 1982 — 1987
BBA, Business Administration, Marketing Concentration
American Express June 2014 - Present
John Deere November 2012 - June 2014
John Deere May 2012 - August 2012
QuardraFNX: Carlota Copper Company May 2011 - September 2011
QuadraFNX: Carlota Copper Company May 2010 - August 2010
Skills
Innovative Problem..., Knowledge of Lean Six..., MS Project, MS Office Suite, AutoCAD, Solidworks, Innovation, Engineering Management, Forecasting, Continuous Improvement, Six Sigma, Microsoft Office, Quality Control, Manufacturing, Time Study, Leadership, Process Improvement, Lean Manufacturing, SolidWorks, Microsoft Project, Engineering
Education
University of Arizona, Eller College of Management 2014 — 2018
Master of Business Administration (M.B.A.)
South Dakota School of Mines and Technology 2008 — 2012
B.S, Industrial Engineering and Engineering Management
American Express March 2013 - July 2014
Groupon, Inc. August 2012 - October 2013
Checkers Drive In Restaurants, Inc. April 2009 - December 2011
JP Morgan Chase Paymentech, LLC/ First Data Corp. January 2007 - March 2009
1199 SEIU National Benefit & Pension Fund April 2005 - December 2005
Discover Financial Services May 2001 - April 2003
Discover Financial Services May 1995 - April 2001
Discover Financial Services April 1985 - May 1995
Skills
Credit Cards, Strategic Partnerships, Payments, Leadership, Program Management, Mobile Payments, Credit, Account Management, Sales, Direct Sales, Management, Business Development, Relationship Management, Customer Retention, E-commerce, Merchant Services, Electronic Payments, Financial Services, Marketing, Competitive Analysis, Risk Management, Contract Negotiation, Strategy, Payment Card Processing, Advertising, Customer Acquisition, New Account Acquisition, Financial Risk..., Customer Management, E-commerce Optimization, B2B, Salesforce.com, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Sales Management, Cross-Cultural..., Strategic Planning, Process Improvement, Recruiting, Team Building, Revenue Generation, Client Relations, Training & Development, Data Analysis, Negotiations, Microsoft Office Suite, Negotiation
Education
Skidmore College
Skidmore College, Saratoga Springs, New York
Bachelor of Arts (BA), Business Management
American Express March 2015 - Present
Teradata Corporation March 2011 - March 2015
Patrick A. Binns, Esq. April 2006 - March 2011
Skills
Contract Negotiation, Intellectual Property, Business Process, Procurement, Contract Management, Corporate Law, Software Licensing, Legal Writing, Corporate Governance, Legal Research, Licensing, Litigation, Mediation, Westlaw, Employment Law, Program Management, Process Improvement, Management, Strategic Planning
Education
Sinclair Community College 2007 — 2009
A.A.S, Paralegal Studies, 3.5
Mullen Lowe U.S. September 2015 - Present
Mullen Lowe U.S. July 2014 - September 2015
Tough Mudder LLC August 2013 - May 2014
American Express April 2012 - August 2013
Ogilvy & Mather July 2010 - April 2012
Digitas November 2008 - June 2010
Simmons College September 2006 - October 2008
Children's Hospital Trust June 2005 - September 2006
Harvard School of Public Health Center for Continuing Professional Education January 2002 - May 2005
Skills
CRM, Loyalty Marketing, Strategy, Marketing, Management, Customer Experience, Social Media, Brand Management, Strategic Planning, Email Marketing, Vendor Management, Customer Service, Training, Customer Insight, Digital Marketing, Program Management, Entrepreneurship, Analytics, Facebook, Social Media Marketing, Dialog Programs, Call Centers, Change Management, Digital Strategy, Integrated Marketing, Business Strategy, Marketing Communications, Contact Strategy, Contact Center Design, CRM software, Customer Retention, Marketing Strategy, Digital Media, SaaS, SEM, Customer Acquisition, Direct Marketing, Silverpop Engage, Online Advertising, Advertising, omni-channel, Lead Generation, Inbound Marketing, Customer Journey Mapping, Display Advertising, Brand Development..., Branding & Identity, Branding Experience, Loyalty Programs, E-commerce
Education
Simmons College - Simmons School of Management 2007 — 2010
MBA, Strategy
Simmons College 2001 — 2005
BA, Economics and Marketing
Bell October 2014 - Present
Bell January 2010 - October 2014
Sheridan College September 2008 - June 2009
Dell January 2007 - August 2008
American Express January 2002 - June 2006
Skills
Training, Competitive Analysis, Advertising, Press Releases, Integrated Marketing, Leadership, Management, Team Management
Education
Sheridan College 2008 — 2009
Advertising Management, Advertising
Institute of Hotel Management 1999 — 2002
Three year graduate diploma
Delhi University
Bachelor of Arts (B.A.)
American Express April 2014 - Present
The Clorox Company October 2013 - March 2014
The Walt Disney Company March 2013 - November 2013
IBM Global Business Services February 2011 - March 2013
IBM Global Business Services July 2007 - February 2011
IBM Global Business Services July 2005 - June 2007
Integra Micro System Pvt. Ltd August 2004 - May 2005
Intrinsic Software Solutions August 2002 - May 2004
Skills
Operating Systems, Application Architecture, Information Security..., Data Center Relocation, Global Delivery, Solution Architecture, Data Center, Enterprise Architecture, Information Security, Pre-sales, SDLC, Team Management, Enterprise Software, Networking, Project Management, Requirements Analysis, Management, Cross-functional Team..., Data Migration, Servers, ITIL, IT Strategy
Education
Shivaji University 1998 — 2002
Bachelor of Engineering, Computer Science
Mudhoji High School, Phaltan 1994 — 1998
Junior High/Intermediate/Middle School Education and Teaching
Maritz Travel Company May 2013 - Present
Maxvantage September 2009 - May 2013
American Express September 1999 - September 2009
Skills
Meeting Planning, Corporate Events, Trade Shows, Contract Negotiation, Incentives, Event Management, Event Planning, Strategic Sourcing, Logistics, Budgets, Hospitality, Negotiation, Hotels, Travel Management, Business Travel, Tourism, Hospitality Management, Hospitality Industry, Food, Hotel Management, Procurement
Education
Shippensburg University of Pennsylvania 1990 — 1994
Bachelor of Science (B.S.)
American Express September 2015 - Present
Ralph Lauren May 2014 - Present
Ralph Lauren January 2013 - May 2014
Lord & Taylor July 2012 - January 2013
Lord and Taylor May 2011 - August 2012
Lord and Taylor September 2010 - May 2011
Lord & Taylor July 2010 - September 2010
Ralph Lauren June 2009 - August 2009
Rugby Ralph Lauren June 2008 - August 2008
Rugby Ralph Lauren May 2007 - January 2008
Skills
Management, Merchandising, Microsoft Excel, Retail
Education
Skidmore College 2006 — 2010
BA, Psychology
Skidmore College 2006 — 2010
Bachelor of Arts (B.A.), Psychology
Atrium Medical Center October 2005 - Present
Miami Valley Hospital October 2005 - Present
Sinclair Community College January 2004 - June 2005
The StoreHouse Ministry 2004 - 2004
A.R.C January 2001 - January 2002
Marconi Medical/Sapphire Technology January 2000 - January 2001
IBM Global/IMI January 1999 - January 2000
BellSouth/IMI January 1998 - January 1999
Egleston Children's Hospital January 1994 - January 1997
American Express January 1984 - January 1994
Skills
Prisons Ministry Bible..., Gospel Singer, Teaching, Hardware, Outlook, Research, Microsoft Office, Customer Service, Unix, Servers, Public Speaking, Troubleshooting, System Administration, Management, IBM Mainframe, Global Network..., Leadership, Project Management, Nonprofits, Training, Databases, Networking, Microsoft Word, Microsoft Excel, Team Building, Data Entry, Fundraising, Software Documentation, Healthcare, Community Outreach, Team Leadership, Event Planning, Process Improvement, Hospitals, Leadership Development, Organizational..., Recruiting, Employee Relations, Coaching, Social Networking, PowerPoint, Program Management, Budgets, Public Relations, Supervisory Skills, Human Resources, Epic Systems, Conflict Resolution, Strategic Planning, Program Development
Education
Sinclair Community College 2003 — 2005
N/A
Georgia State Institute Of Technology 1999 — 1999
N/A (Certificate)
Paul Lawrence Dunbar High 1968 — 1972
Diploma
Broadridge October 2011 - Present
Protiviti Consulting December 2007 - September 2011
Protiviti December 2007 - September 2011
Ameriprise Financial April 2006 - December 2007
Citibank India October 2003 - April 2006
Citi 2003 - 2006
American Express 2002 - 2003
Skills
Internal Audit, Fraud Investigations, Sourcing Advisory, Knowledge Management, Enterprise Risk..., Risk, Risk Management, Operational Risk, Operational Risk..., Internal Controls, Business Process..., Audit, Banking, Auditing, Financial Risk, Financial Services, Finance, Governance, Outsourcing, Change Management, Strategy, Management, Management Consulting
Education
Financial Risk Manager (FRM) - Global Association of Risk Professionals 2008 — 2009
FRM, Risk Management
Chartered Financial Analyst (CFA) - CFA Institute 2005 — 2007
Chartered Financial Analyst (CFA)
Institute of Chartered Accountants of India 2000 — 2003
C.A., Accounting, Finance, Audit
Shri Ram College of Commerce 1999 — 2002
B.Com (H), Commerce
Delhi Public School Noida 1989 — 1999
Class XII
ISACA - CISA
Citi June 2012 - Present
American Express 2006 - October 2011
KPMG 1997 - 2001
Johns Hopkins University 1996 - 1997
AT Kearney 1994 - 1996
WP Carey & Co Inc 1990 - 1994
Skills
Succession Planning, Talent Management, Performance Management, Employee Relations, HR Policies, Recruiting, Payroll, Leadership, Organizational Structure, Consulting, Workforce Planning, Employee Engagement, Deferred Compensation, Onboarding, Organizational..., Talent Acquisition, Organizational Design, HR Transformation, Organizational..., HRIS
Education
The Johns Hopkins University 1998 — 1999
Masters, Strategic Human Resources & Organizational Development
Siena College 1987 — 1990
Bachelors, Accounting
Novartis May 2011 - Present
Eisai 2009 - May 2011
Hoffmann-La Roche 2004 - 2009
Roche Pharmaceuticals 2004 - 2009
Pharmacia 2000 - 2004
Olympic Regional Development Authority 1997 - 1999
MasterCard 1992 - 1996
American Express 1986 - 1991
Sports Illustrated/Time Inc 1982 - 1986
Coors Brewing Company 1980 - 1982
Skills
Oncology, Clinical Trials, Pharmaceutical Industry, Managed Care, Market Access, Biotechnology, Patient Advocacy, Corporate Communications, Strategic Communications, Rheumatology, Pharmaceutical Sales, Regulatory Affairs, Strategy, Neurology, Hematology, Product Launch, Diabetes, Strategic Public..., Public Affairs, Internal Communications, Public Relations, Infectious Diseases, Healthcare, Clinical Development, Therapeutic Areas, Endocrinology, Drug Development, Cardiology, Global Marketing, Competitive Intelligence, Hospital Sales, Gastroenterology, Medical Writing
Education
Skidmore College
BA, American Studies
Trimble Navigation Ltd August 2005 - Present
American Express July 2000 - June 2004
Carlson Wagonlit Travel August 1998 - July 2000
AAA Miami Valley March 1995 - August 1998
Skills
Analyze travel reports..., Determine methods and..., Collect data for use in..., Compose routine and..., Provide instruction for..., Customer Service, Analysis, Management, Travel Management, Contract Negotiation, Call Centers, Hotels, Sales Management, Customer Satisfaction, Time Management, Account Management, Sales, Negotiation, Budgets
Education
Sinclair Community College 1992 — 1996
Travel and Tourism
Vandalia Butler High School
American Express May 2015 - Present
American Express October 2011 - April 2015
American Express October 2007 - September 2011
American Express May 2004 - December 2006
EY August 2002 - April 2004
EY July 1999 - July 2002
Skills
Strategic Financial..., Financial Analysis, Forecasting, Finance, Financial Modeling, Corporate Finance, Financial Reporting, Financial Services, Analytics, Valuation, Leadership, Strategy
Education
AICPA 2010 — 2010
CPA, Finance
The Institute of Chartered Accountants of India 1999 — 2002
Chartered Accountacy, Accounting and Finance
Shri Ram College of Commerce 1996 — 1999
Economics Hons., Economics
Army Public School
Travisa Visa & Passport Services 2011 - Present
Service Partnerships, LLC 1999 - April 2012
American Express 1997 - 1999
Service Partnerships, LLC 1991 - 1997
Rosenbluth Travel 1982 - 1991
Skills
Process Improvement, Cross-functional Team..., Management Consulting, TQM, Automation, Restructuring, Technology Needs..., Expenses, Savings, Customer Experience, Project Management, Management, Analysis, Call Center
Education
Slippery Rock University of Pennsylvania 1974 — 1978
Bachelor of Science, HPER
SimPayX January 2014 - Present
Innovecture October 2012 - Present
American Express January 2003 - Present
Special Olympics Utah 2014 - 2014
Infosys January 2003 - October 2012
Seranova January 2000 - January 2003
Rapidigm January 1999 - January 2000
Tata Consultancy Services January 1994 - January 1999
Bajaj Auto, India January 1988 - January 1994
Skills
SOA, IT Strategy, Enterprise Architecture, Business Intelligence, Mobile Payments, Solution Architecture, Large Systems..., Mergers & Acquisitions, Contract Negotiation, Product Evaluations, Product Development, New Venture Development, Strategic Alliances, New Business Development, Entrepreneurship, Data Warehousing, Strategy, Oracle, Integration, SDLC, Software Development, Architecture, Java Enterprise Edition, Pre-sales, Weblogic, Governance, Software Project..., PMP, Web Applications, Middleware, Domain Names, Databases, Requirements Analysis, TOGAF, XML, Program Management, Business Process Design, ESB, Consulting, Strategic Partnerships, Distributed Systems, Management Consulting, EAI, Application Architecture, Cloud Computing, Architectures, Agile Methodologies, Agile Project Management, Product Management
Education
Queensland University 2006 — 2006
Certification, Certified Technology Officer
University of Colorado 1999 — 2001
MBA, General Management
All India Management Association 1994 — 1996
Post Graduate Diploma, Information Systems
Shivaji University
Bachelors, Mechanical Engineering
Blended Families Ministry January 2009 - Present
Blended Families Ministry January 2009 - Present
American Express March 1987 - April 2009
American Express March 1987 - March 2009
American Express January 1985 - January 2009
United Airlines September 1983 - March 1985
American and United Airlines August 1976 - March 1985
AMERICAN AIRLINE August 1976 - September 1983
GMAC December 1974 - August 1976
Skills
Project Management, SharePoint, Process Improvement, Serena Changeman, Strategy, C#, Easytrieve, Strategic Planning, Computer Science, Social Media, Business Analysis, Financial Analysis, SDLC, Analysis, Team Building, COBOL, Team Leadership, Leadership Development, Leadership, CICS, Credit Cards, Software Development, Mainframe, Program Management, Microsoft Office, Management Consulting, Management, Business Intelligence, Change Management, Visio, Requirements Analysis, Software Project..., Product Development, Integration, Software Documentation, Entrepreneurship, Coaching, Training, Business Process..., Teaching, Nonprofits, Public Speaking, Organizational..., Conflict Resolution, Motivational Speaking, Fundraising, Small Business, Start-ups
Education
Phoenix University of Theology 2007 — 2009
Doctorate, Pneuma Nouthetic Counseling
Phoenix University of Theology 2006 — 2007
Masters in Ministry, Teaching and Counseling
Biltmore Bible School of Theology 2006 — 2006
Bachelor Degree, Bible Studies
Sinclair Community College 1973 — 1975
Associate Degree, Data Processing
Sinclair Community College 1971 — 1974
AAS, Computer Science
JPMorgan Chase & Co. March 2015 - Present
Fairway Market September 2012 - February 2015
McGladrey January 2009 - August 2012
American Express September 2005 - December 2008
American Express Tax and Business Services Inc. November 1998 - August 2005
Skills
Internal Audit, Internal Controls, Business Process..., Auditing, Process Improvement, Finance, Sarbanes-Oxley Act, Operational Risk..., Financial Modeling, Sarbanes-Oxley, Financial Analysis, Financial Reporting, Enterprise Risk..., Management, Risk Management, Operational Risk, Project Management, Strategic Planning, Regulatory Compliance, Relationship Management, Cost Reduction, Mentoring, Team Building, Staff Supervision
Education
Shippensburg University of Pennsylvania 1990 — 1994
BSBA, Business Administration and Management, General
Apollo Global Management LLC November 2014 - Present
American Express September 2013 - October 2014
Bunge April 2011 - September 2013
Bunge February 2009 - March 2011
Bunge September 2007 - January 2009
KPMG 2003 - 2007
Skills
Sarbanes-Oxley Act, Internal Controls, Internal Audit, US GAAP, IFRS, Consolidation, Auditing, Sarbanes-Oxley, Hyperion Enterprise, Financial Reporting, GAAP, External Audit, Variance Analysis, Financial Audits, Financial Accounting, Cost Accounting, Enterprise Risk..., Treasury
Education
Siena College 1997 — 2001
Accounting and Economics
American Express August 2012 - Present
Tata Consultancy Services June 2010 - May 2015
Punch Entertainment June 2009 - June 2010
Game Theorem Ltd January 2008 - June 2009
L&T Infotech August 2005 - January 2008
Skills
J2ME Development, Windows Mobile, Blackberry applications, J2EE Application..., iOS development, Objective-C, C/C++ STL, Objective C++, C#, Android, C++, Core Java, Servlets, Eclipse, Struts, Agile Methodologies, XML, Web Services, JavaScript, Java, Requirements Analysis, iOS, C, Scrum
Education
Sikkim Manipal University of Health, Medical and Technological Sciences
Master's degree, Computer Science
American Express May 2014 - Present
American Express April 2012 - May 2014
American Express September 2011 - April 2012
American Express July 2008 - September 2011
US Merchant Systems 2007 - 2008
CrossCheck, Inc 2005 - 2007
CrossCheck 2003 - 2005
CrossCheck 2002 - 2003
CrossCheck, Inc. 1997 - 2002
Skills
Risk Management, Credit Cards, Strategic Planning, Compliance, Payments, Mobile Technology, Mobile Payments, Emerging Payments, Emerging Technologies, Business Innovation, Regulatory Affairs, Payment Systems, Payment Card Processing, Electronic Payments, Payment Industry, EMV, Payment Gateways, Debit Cards, Business Strategy, Training, Banking, Management, Strategy, Merchant Services, Project Management, IT Strategy, Outsourcing, Strategic Partnerships, Financial Services, Leadership, Business Process, Acquiring, Cards, Integration, Executive Management, Fraud, Relationship Management, Policy
Education
Sonoma State University 1995 — 1997
Paralegal Degree, Paralegal
Sonoma State University 1989 — 1993
BA, Political Science
West Broward Rheumatology August 2013 - Present
Z-Roc Dermatology June 2014 - June 2015
Liberty National Life Insurance Company July 2012 - December 2012
GEICO August 2007 - August 2011
American Express April 1995 - October 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Multimedia, Marketing Research, Analytics, Administrative..., Bookkeeping, Employee Benefits, Customer Service, Credit, E-Learning, Graphic Design, Leadership, Lotus Notes, Office Management, PowerPoint, Problem Solving, Strategic Planning, PostgreSQL, QuickBooks, User Interface Design, Visio, Windows, Team Building, Teamwork, Claims Handling
Education
Sheridan Technical Center 2012 — 2013
Medical Assisting, Medical/Clinical Assistant
University of Phoenix
Associate's degree, Business Administration, Management and Operations
SmartpipeOCTG January 2015 - Present
SB International September 2007 - January 2015
Classic Cleaners November 2002 - September 2007
American Express 2000 - 2002
Swifty Serve Co. 1998 - 2000
Skills
Management, Entrepreneurship, Process Improvement, Budgets, Business Strategy, Contract Negotiation, Strategic Planning, Financial Analysis, Business Analysis, IT Strategy, Operations Management, Project Planning, Visio, Microsoft Exchange, Sales, Forecasting, QuickBooks, Integration, Business Process, Project Management
Education
University of New Orleans 1996 — 1998
Master of Business Administration (M.B.A.), Management Information Systems, General, 3.6/4.0
Shippensburg University of Pennsylvania 1990 — 1994
Bachelor's Degree, Finance, General, 3.0/4.0
Freedom High School
American Express December 2006 - Present
American Express December 2006 - Present
Delta Air Lines 1978 - 2006
Skills
Airlines, Travel Management, Leadership, Business Travel, Strategy, CRM, Strategic Planning, Account Management, Sabre
Education
Shorter University
BS, Business Management
American Express December 2014 - Present
American Express June 2012 - December 2014
American Express October 2010 - June 2012
AKQA December 2006 - July 2010
Media Logic April 2002 - December 2006
Thomson Delmar Learning October 2001 - April 2002
Skills
Product Development, Product Management, Digital Marketing, Digital Strategy, Interactive Marketing, Project Management, Social Media Marketing, Email Marketing, Direct Marketing, Online Advertising, Strategy, Mobile Marketing, User Experience, Leadership, Marketing, Integrated Marketing
Education
Skidmore College
Bachelor of Science, Business Major, Studio Art Minor
Travel Smith June 2014 - Present
ThePlanetD April 2009 - Present
American Express June 2011 - Present
Expedia, Inc. January 2013 - Present
HouseTrip January 2013 - December 2013
YTV January 2000 - October 2009
Hilite Productions January 1998 - 2009
Skills
Blogging, Social Media, Inspiration, Public Speaking, Travel Writing, Social Media Marketing, Travel, Travel Planning, Adventure Travel, Online Travel, Video Editing, Video, Videography, Web Video, Travel Photography, Tour Operators, Tourism, Publishing, Blogger, Digital Media, Creative Writing, SEO, Social Networking, Marketing, Hospitality, Copy Editing, WordPress, Photography, Leisure Travel, Event Management, Copywriting, Writing, Storytelling, Web Content, Content Strategy, Publicity, Editorial, Magazines, Newsletters, Facebook, Journalism, Press Releases, Online Marketing, Email Marketing, New Media, Entertainment, Proofreading
Education
Sheridan College 1989 — 1992
Theatre
Sheridan College 1989 — 1991
Diploma
IBEX Global October 2015 - Present
The Little Gym January 2002 - June 2015
Utility.Com January 2000 - November 2001
Verizon September 1997 - June 2000
Bell Atlantic Professional January 1995 - September 1997
American Express June 1994 - December 1994
AT&T June 1989 - June 1994
Skills
Sports, Competitive Analysis, Sales, Marketing, Management, Entrepreneurship, Coaching, Marketing Strategy, Social Media Marketing, Social Media, Team Building, Social Networking, Customer Service, Event Management, Marketing Communications, Advertising, Public Relations, Leadership, New Business Development, Budgets, Public Speaking, Strategic Planning, Direct Marketing, Business Planning, Training, Small Business
Education
Syracuse University 1987 — 1989
MBA, Marketing/Finance
Skidmore College 1981 — 1985
Bachelor of Science (BS), Business
American Express February 2015 - Present
American Express May 2013 - March 2015
American Express April 2010 - April 2013
Costa Cruise Lines North America October 2007 - April 2010
Costa Cruise Lines North America March 2007 - October 2007
Carnival Cruise Line November 2003 - March 2007
Costa Cruise Lines March 2000 - November 2003
Costa Cruise Lines 1998 - 2000
Costa Cruise Lines N.V. 1997 - 1998
Costa Cruise Lines N.V. 1997 - 1998
Skills
Change Management, Policy Analysis, Data Analysis, Administration, Process Improvement, Business Analysis, Business Strategy, Coaching, Customer Relations, Negotiation, Performance Management, Performance Metrics, Communication Skills, Policy Writing, Employee Engagement, Communication Training, Project Management, Customer Service, Relationship Management, Travel Systems, Global Travel Management, Partnership-building, International Relations, Telephone Skills, Operations Management, Team Management, Multi-cultural Team..., PowerPoint, Outlook, Microsoft Excel, Microsoft Word, Lotus Notes, Customer Satisfaction, Strategic Thinking, System Administration, Leadership, Call Centers, Analysis, Budgets, Hospitality, Hotels, Program Management, Sales, Project Planning, Time Management, Training, Management, Employee Training, Teamwork, Quality Assurance
Education
Sheridan College 1988 — 1990
B.A.
American Express August 2015 - Present
American Express February 2011 - August 2015
IKEA Group December 2006 - July 2009
The Children's Place August 2005 - December 2006
Skills
Vendor Management, Training, Process Improvement, Leadership, Customer Service, Customer Experience, Call Centers, Customer Satisfaction, Microsoft Excel, Strategic Planning, Management, Microsoft Office, Program Management, Sales, Team Leadership, Coaching
Education
Western Governors University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
University of Phoenix 2012 — 2014
Associate of Arts (AA), Business Administration and Management, General
Solano Community College 1997 — 1999
General Studies
American Express June 2012 - Present
Sprint October 2010 - June 2012
Sunglass Hut October 2008 - October 2010
Skills
Microsoft Excel, Project Management, Cross-functional Team..., Management, Marketing, Microsoft Office, Banking, Team Building, Team Leadership, Business Analysis, Leadership, Process Improvement, Team Management, Change Management, PowerPoint, Credit Cards, Customer Experience, Sales
Education
Western Governors University 2015 — 2016
Master of Business Administration (MBA)
Sonoma State University 2008 — 2010
Bachelor of Arts (B.A.), Communication and Media Studies, 3.2
American Express September 2014 - Present
Lord & Taylor November 2013 - August 2014
Original Stitch April 2013 - November 2013
New York Dog Nanny March 2011 - April 2013
AHAlife August 2010 - March 2011
MRM Worldwide/McCann World Group August 2007 - September 2010
Skills
Integrated Marketing, Digital Strategy, Digital Marketing, Direct Marketing, Online Advertising, Marketing, CRM, Email Marketing, Start-ups, E-commerce
Education
Smith College
B.A, Economics
Sophia University
American Express September 2015 - Present
Bank of America January 2005 - April 2010
Skills
Financial Analysis, Risk Management, Banking, Credit, Loans
Education
South Carolina State University 1998 — 2002
Bachelor's degree, Secondary Education and Teaching
CSI temp services. contractee Wounded Warrior Project June 2015 - Present
CDC/FCR October 2014 - April 2015
Florida Blue August 1994 - November 2014
American Express August 1990 - August 1994
Wilkie News August 1980 - August 1988
Skills
Public Speaking, Research, Teaching, Nonprofits, Customer Service, Healthcare, Program Development, Psychology, Training, Wellness, Healthy Sexuality Psych...
Education
University of North Florida 2009 — 2013
Master’s Degree, Clinical Mental Health, 3.9
University of North Florida 2004 — 2009
Bachelor of Science (BS), Psychology
Sinclair Community College 1977 — 1979
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Grimaldi's Pizzeria July 2013 - July 2015
Coventry Health Care October 2012 - June 2013
Wells Fargo August 2011 - September 2012
American Express November 2007 - July 2011
P.F. Chang's China Bistro July 2005 - November 2007
Wireless Retail June 2003 - June 2005
Data Management Services, Inc. May 2001 - June 2003
Skills
Project Management, Business Analysis, Enterprise Migrations, ERP Implementations, Business Intelligence..., Reporting Systems, Software Deployment, Data Migration, Enterprise Software, Microsoft SQL Server, SSIS, Enterprise Architecture, SharePoint, Software Project..., Requirements Analysis, Active Directory, SQL, XP, Agile Methodologies, Windows XP, Oracle, Access, PMO, Databases, Integration, Business Process, Servers, Requirements Gathering, ERP
Education
Information Technology Institute 2001 — 2001
Applied Information Technology, Information Technology, With Distinction
Trinity Western University 1994 — 1996
Bachelor of Business Administration (B.B.A.), Finance, General
Simon Fraser University
American Express January 2015 - Present
American Express July 2011 - December 2014
American Express July 2010 - June 2011
iQor May 2007 - July 2010
British American Development Corp. 2004 - 2007
Skills
Graphic Design, Adobe Creative Suite, InDesign, Illustrator, Marketing Strategy, Marketing Communications, Internal Communications, Corporate Communications, Creative Direction, Online Marketing, Digital Marketing, Public Relations, Copywriting, Email Marketing, Business Development, Integrated Marketing, Strategy, Leadership, Marketing, Management, Strategic Planning
Education
Siena College 2000 — 2004
Bachelor of Science (B.S.), Marketing and Business Management
Guardian Life September 2014 - Present
Guardian Life Insurance June 2007 - August 2014
American Express November 2006 - June 2007
Guardian Life Insurance March 2005 - November 2006
Patni Computer Systems September 2004 - February 2005
GEFA - PMG March 2003 - August 2004
Patni Computer Systems December 2000 - March 2003
Skills
SDLC, Requirements Analysis, Business Analysis, MS Project, PMP, Testing, Process Improvement, Project Management, Quality Assurance, Six Sigma, Software Documentation, Management, Process Engineering, Agile Methodologies, Business Process, Visio, Business Requirements, Vendor Management, Business Intelligence, Software Project..., SQL, Global Delivery, Business Process..., SharePoint, Integration, PMO, Program Management, Agile Project Management, User Acceptance Testing, Requirements Gathering, Leadership, Systems Analysis, Solution Architecture, Quality Center, Test Planning, Software Development, Business Process..., Project Governance, Software Quality..., System Testing, Business Objects, Team Management, Test Management, Change Management, Analysis, Mainframe, COBOL, Offshoring, Functional..., Cross-functional Team...
Education
Mukand Infotech Ltd 2000 — 2000
IBM Certification, Mainframes, CICS, JCL. etc.
Shivaji University 1996 — 2000
BE, Mechanical
C H M College of Arts, Science and Commerce 1994 — 1996
HSC, Science
P M M Inner Wheel School 1987 — 1994
SSC, English
Shell 2012 - 2014
Shell Oil Company 2009 - 2012
Shell Trading 2002 - 2009
American Express 1990 - 1995
Skills
Talent Acquisition, Talent Management, HR Policy Formulation, Business/HR Strategy, Leadership Development, Team Leadership, Workforce Planning, Succession Planning, Employee Relations, Recruiting, Employee Engagement, HR Policies, HR Consulting, Coaching, Organizational Design, Performance Management, HR Analytics, HRIS, Human Resources, Oil/Gas, Change Management, Petroleum, Organizational..., Gas, Energy Industry, HR Transformation, HR Project Management, Expatriate Management, Labor Relations, Onboarding
Education
University of Utah 1985 — 1986
Masters, Human Resources
Shippensburg University of Pennsylvania 1979 — 1983
BSBA, Business Administration
American Express July 2010 - December 2014
American Express July 2002 - August 2008
American Express July 2000 - January 2002
American Express November 1998 - July 2000
American Express June 1996 - November 1998
Wunderman February 1995 - May 1996
Foote, Cone & Belding November 1993 - February 1995
Foote, Cone & Belding June 1992 - November 1993
Foote, Cone & Belding September 1991 - June 1992
Skills
Direct Mail, Employee Engagement, Analytics, Customer Retention, Market Research, CRM, Direct Marketing, Customer Acquisition, Management, Marketing, Marketing Communications
Education
Smith College 1987 — 1991
AB, Biology & Studio Art
Berkshire Hathaway Concierge April 2014 - Present
American Express September 2000 - May 2012
Skills
Leadership, Strategic Planning, Customer Service, Data Analysis, Customer Satisfaction, Outlook, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Access, Team Leadership, Time Management, Teamwork, Sales, Windows, Marketing, Training, Management
Education
Sheridan Technical Center 2014 — 2014
Web Page, Digital/Multimedia and Information Resources Design
USA Parking System / Standard Parking June 2010 - Present
AirServ Corporation January 2003 - June 2010
American Express January 1989 - January 2004
Skills
Cross-functional Team..., Process Improvement, Customer Service, Inventory Management, Operations Management, Strategic Planning, Project Management, Recruiting, Human Resources, Training, Program Management, Forecasting, Budgets, Management, Analysis, New Business Development, CRM
Education
University of Phoenix 2007 — 2009
MBA, Healthcare Management
Shorter College
Bachelor's degree, Business Administration, Management and Operations
Wells Fargo June 2015 - Present
Randstad June 2013 - Present
TIAA-CREF May 2013 - May 2015
SunTrust Bank January 2013 - May 2013
American Express January 2012 - December 2012
Aviva plc June 2010 - December 2011
IBM India Pvt Ltd May 2008 - June 2010
Cognos, An IBM Company February 2008 - April 2008
Fannie Mae September 2006 - 2007
IT Updates February 2005 - 2007
Skills
Agile, Certifid Scrummaster, Agile Project Management, Quality Assurance, Agile Testing, Automation, Test Management, SDLC, Quality Center, Test Planning, User Acceptance Testing, Waterfall, Test Automation, Software Quality..., Agile Methodologies, QTP, Business Intelligence, Microsoft SQL Server, Scrum, Manual Testing, Testing, Regression Testing, Test Strategy, Integration Testing, Project Management, Performance Testing, CMMI, Databases, Software Documentation, Functional Testing, Java, Software Engineering, Data Warehousing, Test Cases, Requirements Analysis, Software Project..., Data Migration, Requirements Gathering, Unix, Defect Tracking, Release Management, System Testing, System Integration..., Business Requirements, Integration, Oracle, HP Quality Center, HP QTP
Education
Shivaji University 1996 — 1999
Bachelor of Engineering, Computer Science and Engineering, First Class
Serve/ American Express November 2014 - Present
American Express 2011 - 2013
SuperMedia 2009 - 2011
Skills
Customer Service, Customer Retention, Microsoft Excel, Microsoft Office, Call Centers, Escalation Resolution, Data Analysis, Supervisory Experience, Subject Matter Experts, Customer Escalation..., Supervisory Skills, Instructional Design, Anti Money Laundering, Fraud Detection, Compliance, Standards Compliance, Technical Support, Analysts, Internet Banking, Report Writing, Reporting & Analysis, Quality Assurance, Report Compilation, Order Fulfillment, Employee Training, Personal Shopping, Sales Order Processing, Account Management..., Issue Resolution, Query Resolution, Payday Loans, Mortgage Servicing, Employee of the Month, Training & Development, SCRA, UDAAP, FCRA, Fair Lending, Identity Theft, Regulation O, Regulation E, Regulation B, Regualtion Z, Regulations, Project Management, Access, Leadership, Sales
Education
Sinclair Community College 2006 — 2008
Have not yet earned my degree, Mathematics/Physics and Music Theory
Sinclair Community College 2005 — 2008
Communications, Mathematics/Science, Music Theory and Composition/Production
Syntel June 2011 - Present
Infosys Technologies Ltd February 2001 - Present
American Express 2011 - 2012
Skills
Global Delivery, SDLC, Web Services, Pre-sales, Requirements Analysis, Program Management, Software Project..., Solution Architecture, SOA, Agile Methodologies, Agile Project Management, Enterprise Architecture, Project Delivery, Requirements Gathering
Education
Shivaji University 1996 — 2000
BE, Electrical Engineering
American Express February 2013 - Present
Yellow Pages Group / Groupe Pages Jaunes – Canada March 2004 - February 2013
Priority Management February 2000 - February 2004
Skills
SEM, Google Adwords, Fact Finding, Customer Service, SEO, Closing Skills, Advertising, Microsoft Office, Advertising Sales, Online Advertising, Needs Analysis, Online Marketing, Sales Targets, Customer Relations, Selling Skills, Lead Generation, Sales, Digital Marketing, New Business Development, Cold Calling, Mobile Marketing, Selling, Marketing Strategy, Direct Marketing, Sales Management, Sales Process
Education
Sheridan College 1997 — 2000
Diploma, Business Administration
womanaroundtown.com 2009 - Present
Eleanor Foa Associates 1983 - Present
American Express 1978 - 1983
Skills
Speech Writing, Annual Reports, Press Releases, Writing, Editing, Journalism, Lifestyle, Photography, Storytelling, Web Content, Editorial, Magazines, Marketing Communications, Nonprofits, Copywriting, Books, Newsletters, Blogging, Publications, Copy Editing, Proofreading, Feature Articles, Publishing, Creative Writing
Education
Smith College
B.A., History
New Lincoln High School, NY
Wake Forest Baptist Health April 2013 - Present
Novartis May 2012 - November 2012
Bank of America October 2005 - July 2011
American Express 1999 - 2005
Skills
Recruiting, Employee Relations, Applicant Tracking..., Onboarding, Talent Acquisition, Leadership, Employee Training, Temporary Placement, Human Resources, Training, Employee Benefits, Personnel Management, Coaching, Strategy, Management, Time Management, Interviews, Internet Recruiting, Employer Branding, Sales, Performance Management, Screening, Talent Management, HRIS, Leadership Development, Benefits Negotiation, Hiring, Organizational..., Employee Engagement, College Recruiting, Deferred Compensation, HR Consulting, Staff Development, Succession Planning, Taleo, Workforce Planning
Education
South Carolina State University 1989 — 1993
South Carolina State University 1989 — 1993
American Express 2013 - 2015
Loyalty Partner 2011 - 2013
American Express 2010 - 2011
American Express 2007 - 2010
American Express 2005 - 2007
American Express 2002 - 2005
American Express 2001 - 2002
Alcatel-Lucent 1999 - 2001
Skills
Strategy, Finance, Business Analysis, Strategic Partnerships, Financial Modeling, Financial Analysis, Financial Services, Loyalty Programs, Loyalty Marketing, Cross-functional..., Relationship Management, Due Diligence, Credit Cards, Analytics, Corporate Finance, Forecasting, Segmentation, Electronic Payments, Merchant Services, Mergers & Acquisitions, Portfolio Management, Competitive Analysis, Leadership, Business Development, New Program Development, Sports, Grocery, Team Leadership, Start-up Environment, Cross-functional Team...
Education
New York University - Leonard N. Stern School of Business
Master of Business Administration (M.B.A.), Business Administration and Management, General
Siena College
Bachelor's Degree, Finance, Magna Cum Laude
Shalini's Kitchen January 2014 - Present
American Express September 2006 - May 2008
American Express September 2006 - December 2007
GE Capital February 2006 - September 2006
General Electric (GE) June 2004 - February 2006
The Bank of New York July 2000 - February 2004
Skills
Project Management, Relationship Management, Financial Analysis, Business Development, Strategy, Credit Risk, Financial Services, Business Strategy, Analytics, Marketing
Education
University of Rochester - William E. Simon Graduate School of Business Administration 1998 — 2000
MBA, Finance, Marketing
Smith College 1993 — 1997
BA, International Affairs
Loreto House
ExlService February 2011 - Present
ExlService April 2007 - January 2011
ExlService February 2005 - March 2007
ExlService March 2004 - January 2005
American Express February 2003 - March 2004
ExlService April 2002 - February 2003
Deloitte June 1998 - March 2002
Schlumberger May 1997 - June 1997
Schlumberger May 1996 - June 1996
Skills
Compliance, Risk, Risk Management, Financial Reporting, Accounting, Governance, Internal Audit, Financial Risk, Sarbanes-Oxley Act
Education
Institute of Chartered Accountants of India 1998 — 2001
Chartered Accountant
Shri Ram College of Commerce 1995 — 1998
B. Com. (Hons.), Commerce
Don Bosco 1983 — 1995
Park Avenue Synagogue July 2013 - Present
Self Employed 2005 - July 2013
JPMorgan Private Bank 2005 - 2005
New York Magazine 2003 - 2004
Morgan Stanley 2002 - 2003
Goldman Sachs October 2000 - June 2001
American Express February 1992 - June 2000
Skills
Marketing Communications, Strategy, Customer Acquisition, Strategic Partnerships, Loyalty Marketing, Partner Development, Team Management, Marketing, Leadership, Sponsorship, Sales, Non-profit Volunteer, Customer Retention, Market Planning, Management Consulting
Education
Skidmore College 1986 — 1989
Washington University in St. Louis 1985 — 1986
Fieldston 1979 — 1985
HS
American Express January 2015 - Present
American Express October 2013 - January 2015
American Express June 2009 - October 2013
Advanta 2007 - 2009
Vanguard Car Rental USA Inc. February 2000 - February 2007
Family Legacy July 1997 - April 2000
Tooele Army Depot March 1989 - April 1997
Skills
Leadership, Call Centers, Process Improvement, Management, Employee Relations, Analysis, Team Leadership, Customer Satisfaction, Customer Experience, Team Building, Strategy, Business Analysis, Project Management, Performance Management, Innovation, Career Development..., Philanthropy, Business Strategy
Education
University of Phoenix 2008 — 2012
Business and Marketing
U.S. Army MWR Academy 1994 — 1995
Business Management, Leadership, Marketing, Accounting
Snow College 1986 — 1987
General
American Express November 2011 - Present
American Express through DSSI October 2009 - November 2011
ISS Inc / Sprint Software LLC August 2000 - October 2009
Patni Computer Services March 2000 - July 2000
ISMT Ltd October 1998 - March 2000
Skills
SDLC, Software Project..., Web Services, Requirements Analysis, Oracle, PL/SQL, Unix, Architecture, Vendor Management, SharePoint, Java Enterprise Edition, Business Analysis, Agile Methodologies, SOA, Business Intelligence, Data Warehousing, SQL
Education
Shivaji University 1994 — 1998
BE, Computer Science
Walchand College of Arts and Science 1992 — 1994
HSC, Math and Science
P.S. English Medium High School 1980 — 1992
SSC, Mathematics and Science
American Express July 2014 - Present
Skills
Process Improvement, Financial Reporting, Finance, Operational Risk, Management
Education
American Institute of Certified Public Accountants 2008 — 2008
CPA
Institute of Chartered Accountants of India 2000 — 2003
CA
Shri Ram College of Commerce
B.Com(H)
Healthesystems March 2015 - Present
Healthesystems October 2012 - Present
Bisk Education August 2012 - October 2012
American Express May 2012 - August 2012
Cox Target Media November 2011 - May 2012
WellCare July 2011 - September 2011
YMCA 2011 - 2011
The Athene Group March 2008 - July 2010
GunnAllen September 2005 - March 2008
New York Life 1999 - 2005
Skills
Management, Test Planning, Test Cases, Business Analysis, SDLC, Project Management, SharePoint, Requirements Gathering, Financial Services, Business Intelligence, Process Improvement, Visio, CRM, Requirements Analysis, SQL, Team Leadership, Leadership, Salesforce.com, Microsoft Excel, Recruiting, Program Management, Microsoft Office
Education
New School University 1996 — 1999
ba, urban studies
Skidmore College 1993 — 1995
American Express Director, Human ResourcesAmerican Express International Inc2005 - Present
Sears, Roebuck and Company 2000 - 2005
Education
Sonoma State University 1980 — 1984
American Express May 2008 - Present
Skills
Credit Cards, Account Management, Financial Services, Payments, Relationship Management, Process Improvement, Cross-functional Team..., Business Relationship..., Credit, Strategy, Banking, Operations Management, Product Management, Outsourcing, Payment Card Processing, Risk Management, Business Process..., Business Development, Analytics, Salesforce.com, CRM, Business Strategy, Vendor Management, Team Management, Electronic Payments, Contract Negotiation, Sales Management, Change Management, Pricing, New Business Development, Sales, Financial Analysis, Business Analysis, Payment Systems, Negotiation
Education
University at Albany, SUNY 1986 — 1988
MBA, Finance
Siena College
U.S. Trust June 2012 - Present
U.S. TRUST January 2008 - June 2012
American Express October 1999 - December 2007
Bank of America August 1998 - October 1999
Skills
Financial Advisory, Corporate Finance, Regulatory Requirements, International Business, Mergers & Acquisitions, Human Resources, Banking, Wealth Management..., Investments, Wealth Management, High Net Worth..., Financial Services, Asset Management, Wealth, Leadership, Management, Private Banking, Strategic Planning, Strategy, Business Strategy
Education
Smith College 1970 — 1974
Bachelor of Arts (B.A.), Modern European History
Bank of America June 2014 - Present
Bank of America October 2012 - Present
Bank of America March 2007 - September 2012
American Express May 1991 - June 2005
Skills
Treasury Services, Commercial Banking, Commercial Lending, Corporate Payment..., Sales Leadership, Portfolio Management, Credit, Small Business Lending, Banking, Loans, Sales Management, Treasury Management, Credit Analysis, Relationship Management, Lines Of Credit, Consumer Lending, Mortgage Lending, Management
Education
University of St. Thomas - Opus College of Business 1992 — 1995
MBA, General Management
Slippery Rock University of Pennsylvania
BS, Economics
App Annie June 2015 - Present
Intelisent October 2014 - May 2015
AXA US June 2013 - August 2014
American Express May 2012 - June 2013
American Express April 2010 - May 2012
Dun & Bradstreet June 2009 - April 2010
HEI July 2008 - June 2009
Universal McCann May 2007 - August 2007
Merrill Lynch May 2006 - August 2006
Skills
Email Marketing, CRM, Competitive Analysis, Online Advertising, Marketing Strategy, Digital Marketing, E-commerce, Social Media Marketing, Marketing Research, Direct Marketing, Data Analysis, Market Research, Strategic Communications, Social Media, Forecasting, Financial Analysis, Marketing Communications, Advertising, Strategic Planning, Leadership
Education
Skidmore College 2004 — 2008
Bachelor of Science (B.S.), Business Management & Economics
Prudential Douglas Elliman October 2001 - Present
Amercian Express 1990 - 2001
American Express 1998 - 2000
American Express 1996 - 1998
Education
Simmons College - Simmons School of Management 1987 — 1988
MBA, Business
Fidelity April 2004 - Present
Fidelity Investments 2004 - 2008
American Express 1994 - 2004
Skills
Talent Management, Organizational..., Organizational..., Performance Management, Employee Engagement, Leadership Development, Change Management, Executive Coaching, Onboarding, Relationship Management, Coaching, Succession Management
Education
Schiller University 1992 — 1993
MBA, International Managment
Simmons College 1985 — 1989
BA, Management
InnerWorkings May 2013 - January 2015
Digitas July 2011 - April 2013
Time Inc. Content Solutions February 2011 - July 2011
Synergistic Marketing October 2010 - January 2011
Conde Nast Media Group June 2010 - July 2010
The Economist Magazine March 1999 - November 2008
The Walt Disney Company November 1998 - February 1999
Rapp Collins Worldwide November 1998 - November 1998
American Express June 1996 - November 1998
Time Warner - Book of the Month Club May 1987 - April 1996
Skills
Direct Mail, Direct Marketing, Advertising, Integrated Marketing, Creative Direction, Publishing, Digital Marketing, Pre-press, Magazines, Email Marketing, Outdoor Advertising, Social Media, Marketing Communications, Collateral, Account Management, Digital Media, Art Direction
Education
Simmons College
BA, Marketing/Communications/Advertising
Rural/Metro Corporation September 2013 - Present
American Express April 2013 - August 2013
Starwood Hotels & Resorts December 2007 - April 2013
US Airways March 2006 - April 2007
Phoenix Suns/AZ Dbacks/AZ Rattlers/Phx Mercury/Phx Roadrunners August 2001 - March 2006
Skills
CPP, Timesaver, ADP Payroll, SAP, QuickBooks, Benefits Administration, Microsoft Excel, Microsoft Office, Recruiting, Microsoft Word, General Ledger, Customer Service, Payroll, Process Improvement, Ceridian, Employee Benefits, Budgets, Account Reconciliation, Auditing, Human Resources, Invoicing, Sarbanes-Oxley Act, Payroll Taxes, Software Documentation, Tax, Tax Preparation, Management, Access, Time Management, Ultipro, Accounting, PowerPoint, Spreadsheets, Accounts Payable, Accounts Receivable, PeopleSoft, Forecasting, Financial Reporting, Peachtree, Accruals, Garnishments, Variance Analysis
Education
Slippery Rock University of Pennsylvania 1989 — 1993
BA
American Express June 2011 - Present
American Express March 2007 - June 2011
Swiss International Air Lines January 2003 - December 2005
British Airways March 1984 - December 1999
Skills
Account Management, New Business Development, Sales, Sales Management, Business Development, Customer Retention, Negotiation, B2B, Customer Acquisition, Contract Negotiation, Airlines, Pricing
Education
Simmons College 1975 — 1976
Master of Science (MS)
Tulane University
Bachelor of Fine Arts (BFA), Music History, Literature, and Theory
American Express March 2008 - Present
American Express January 2005 - March 2008
Carlson Wagonlit Travel February 2000 - July 2004
Education
Shippensburg University of Pennsylvania 1994 — 1998
Bachelor of Arts, Mass Communications
American Express July 2015 - Present
GE Capital January 2015 - July 2015
GE Capital June 2013 - January 2015
GE Power & Water May 2011 - June 2013
Adecco Technical March 2010 - June 2011
Skills
Microsoft Office, Microsoft Excel, Project Management, Customer Service, Process Improvement, Microsoft Word, PowerPoint, Strategic Planning, Databases, Salesforce.com, Access, Project Planning, Contract Negotiation, Marketing, Management, Program Management, Business Analysis, Strategy, Business Process..., Finance, Analysis, Vendor Management, Financial Analysis, Risk Management
Education
Siena College 2003 — 2007
B.S, Marketing and Management, Computer Science
IBM 1997 - Present
IBM (American Express Account) 2004 - 2006
IBM (American Express Account) 2004 - 2006
American Express 1997 - 2002
Skills
ITIL, IT Service Management, PMP, MBA, Vendor Management, Contract Management, Global Delivery, Service Delivery, Problem Management, Outsourcing, SDLC, Business Analysis, IT Outsourcing, Service Management, Resource Management, IT Strategy, Disaster Recovery, IT Operations, Requirements Analysis, MS Project, Program Management, Project Portfolio..., Data Center, Integration, Cloud Computing, Enterprise Architecture, IT Management, PMO, Strategy, Six Sigma, Software Project..., Change Management, Incident Management, Enterprise Software, Project Planning, Business Process, Governance, Infrastructure, System Deployment, Process Improvement, Information Technology, Business Continuity, Security, Service Desk, Managed Services, Professional Services, Sla, Business Process..., Solution Architecture, Project Delivery
Education
MBA, Drake University
Simpson College
BA, Computer Science / Business
American Express May 2014 - Present
Cognizant Technology Solutions March 2011 - Present
Costco Wholesale May 2013 - April 2014
MetLife July 2012 - May 2013
American Express March 2011 - June 2012
IBM October 2003 - March 2011
New York State Department of Labor February 2009 - February 2011
Decision Technologies September 2002 - October 2003
Skills
Websphere Datapower, WebSphere Message Broker, WebSphere Process Server, Websphere Registry &..., Websphere MQ, WebSphere MQ, Repository, Websphere, DataPower, SOA, Enterprise Architecture, SDLC, Architecture, Integration, EAI, WebSphere Application..., Java Enterprise Edition, ESB, Middleware, Oracle, Web Services, BPEL, Solution Architecture, Scrum, JMS, Application Architecture, Architectures, DB2, Weblogic
Education
Shivaji University 1996 — 1999
Bachelor of Engineering (BE), Mechanical Engineering
American Express August 2014 - Present
American Express July 2012 - Present
UBS August 2010 - July 2012
UBS Financial Services Inc. July 2006 - August 2010
Skills
Securities, TRACE Anti-Bribery..., Financial Services, Risk Management
Education
Siena College 2002 — 2006
BS, Marketing Management
American Express December 2011 - June 2012
Future Shop November 2001 - December 2007
Skills
Accounting, Bookkeeping, Tax Preparation, Tax, Financial Accounting, Tax Returns, Financial Reporting, Accounts Payable, Microsoft Excel
Education
Simon Fraser University 2007 — 2012
Bachelor of Business Administration (BBA), Accounting and Finance
Atlas Travel - Global Travel Management April 2013 - Present
Atlas Travel - Global Travel Management October 2007 - April 2013
American Express 1996 - 1998
Thomas Cook 1992 - 1995
Skills
Business Travel, Online Travel, Account Management, Sales Management, Salesforce.com, Sales Presentations, New Business Development, Strategic Partnerships, Contract Negotiation
Education
Skidmore College 1986 — 1990
Bachelor of Arts (B.A.), Psychology-Sociology
American Express November 2012 - Present
the trek institute April 2008 - Present
InterContinental Hotels Group September 2008 - November 2012
Skills
French, Customer Service, Tourism, Microsoft Office, Event Management, Social Media, Hospitality, Hotels, Marketing Strategy, Microsoft Excel, Event Planning, Strategic Planning, Customer Satisfaction, Spanish
Education
Snow College 1994 — 2006
Erin Park Lexus Toyota May 2006 - Present
American Express August 1994 - May 2005
King Edward Hotel May 1993 - January 1994
Education
Sheridan College 1974 — 1976
Hotel & Restaurant Admin
Parkdale Collegiate 1971 — 1974
Fresno Economic Opportunities Commission (Fresno EOC) November 2010 - Present
LA Marketing June 2008 - Present
Anne Arundel County Community Action Agency September 2009 - October 2010
Waffle House November 2006 - May 2009
American Express October 2000 - January 2002
Primerica 1993 - 2000
Skills
Event Planning, Public Speaking, Public Relations, Non-profits, Event Management, Social Media, Fundraising, Strategic Planning, Community Outreach, Customer Service, Grant Writing, Team Leadership, Program Development, Microsoft Office, Team Building, Strategy, Strategic Communications, Management, Nonprofits, Editing, Leadership, Data Analysis, Staff Development, Marketing Strategy, Teaching, Policy, Research, Government, Marketing, Adobe Creative Suite, Project Planning, Volunteer Management, Training, Leadership Development, Program Management, Strategic Thinking
Education
Sojourner-Douglass College 2004 — 2005
M.A., Public Administration
University of Iowa 1982 — 1987
B.S., Computer Science
American Airlines September 2015 - Present
American Airlines July 2014 - September 2015
American Express January 2014 - August 2014
Sabre Airline Solutions November 2012 - January 2014
Sinclair Community College August 2008 - November 2012
St. Henry Catholic Church January 2002 - November 2012
Delta Airlines February 2012 - October 2012
GIA 2008 - 2008
Frontier Airlines August 2005 - January 2007
Sabre Airline Solutions October 1989 - April 2000
Skills
Airlines, Airports, Sabre, Travel Management, Ticketing, Aviation, Airline Ticketing, Aircraft, Airline Management, Pricing, Flights, Commercial Aviation, Training, Product Management, Business Analysis, Amadeus, IATA, Customer Service, Project Planning, GDS, Business Travel, Microsoft Office, Leadership, Travel Technology, Regression Testing, Functional Testing, SNAPP, Curriculum Design, Departure Control..., GDS systems, Functional Requirements, Schedule Change, Inventory, Codeshare, Airline Reservations, Airline TTY, PNR Migration, Software Documentation, EMD, IATA NDC, Instructor, Teletype, Software Testing, SabreSonic, FOS, Amadeus GDS, Web Services
Education
Sinclair Community College 1987 — 1989
Aviation Management
University of Dayton
American Express January 1996 - Present
American Express January 1996 - March 2006
Skills
Business Analysis, Business Requirements, Requirements Analysis, Process Improvement, Business Process..., SharePoint, Business Intelligence, Change Management, PMO, Business Process
Education
Snow College
Safelite AutoGlass July 2011 - Present
American Express 2010 - 2011
Dayton Daily News 2004 - 2010
Skills
Customer Experience, Customer Retention, Accounts Receivable, Account Management, Team Leadership, Teamwork, Team Oriented, Supervisory Skills, Language Skills, Telephone Skills, People Skills, Organisational Skills, Listening Skills, Training Skills, Direct Sales, Credit Cards
Education
Sinclair Community College
Avon Public Schools April 2008 - Present
American Express 1990 - 2003
Skills
Editing, Classroom, Research, Public Affairs, IEP, Public Speaking, Curriculum Design, PowerPoint, Microsoft Word, Microsoft Office, Special Education, Teaching
Education
Siena College
Bachelor of Arts (B.A.), English Language and Literature, General
American Express June 2013 - Present
TSYS February 2013 - May 2013
Apollo Group October 2009 - November 2012
Mitel May 2008 - August 2009
Target Corporation February 2007 - March 2008
Daimler Chrysler June 2006 - December 2006
Financial Aid Philadelphia January 2005 - June 2006
Princeton University February 2004 - December 2004
Commerce Benefits Group July 2003 - February 2004
Skills
Business Analysis, User Acceptance Testing, Scrum, Agile Methodologies, Requirements Gathering, JIRA, SoapUI, Test Planning, Testing, Quality Center, Test Cases, SDLC
Education
University of Phoenix 2011 — 2012
Master of Business Administration (M.B.A.), Honors, A
Simon Fraser University 2005 — 2006
Certification in professional writing
American Express May 2009 - February 2012
ATT June 1998 - December 2008
Skills
Customer Service..., Customer Service..., Call Centers, Customer Experience
Education
Sheridan Technical Center 2012 — 2013
Miami Sunset Senior High 1986 — 1989
Highschool Deploma