American Express
Industry: Financial services company
DescriptionThe American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. Headquarters: New York City, New York, United States CEO: Stephen Squeri Number of employees: ~55,000 (2017) Founders: Henry Wells, William Fargo, John Butterfield
American Express List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at American Express. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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29,038 American Express employees in database. Find out everything there's to know about American Express employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
American Express Employees
Barich, Inc April 2013 - Present
Shasta Industries April 2010 - April 2013
Shasta Industries April 2010 - March 2011
American Funds February 2007 - June 2009
American Express August 2003 - October 2005
American Express January 1999 - January 2003
American Express January 1987 - January 1999
Skills
Project Management, Process Improvement, Six Sigma, Team Leadership, Project Planning, Management, Business Process, Leadership, Strategic Planning, Business Analysis, Program Management, Change Management, Budgets, Training, Vendor Management, Cross-functional Team..., Customer Service, Business Process..., Risk Management, Contract Negotiation, Marketing Strategy, Operations Management, Product Management, Call Centers, Negotiation, Team Building, PMO, Coaching, Strategy, Outsourcing
Education
University of Phoenix 1998 — 1999
Bachelor's Degree, Business Management
PARADISE VALLEY COMMUNITY COLLEGE 1997 — 1997
Business and Human Relations
ARIZONA STATE COMMUNITY COLLEGE 1992 — 1995
Teaching Certificate, Education
American Express September 2014 - Present
American Express February 2011 - September 2014
American Express March 2010 - February 2011
American Express November 2006 - March 2010
Skills
Business Analysis, Project Management, Visio, Business Intelligence, Requirements Analysis, Requirements Gathering, Call Centers, Process Improvement, Financial Services, Project Delivery, Relationship Management, Business Process..., Risk Management, Credit Cards, Customer Experience, Leadership, Management, Program Management, Team Leadership, Vendor Management
Education
University of Phoenix 2009 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
New York University December 2013 - July 2014
Abbott / AbbVie Pharmaceutical February 2012 - June 2013
Fire Department of New York (FDNY) September 2009 - July 2011
IBM May 2002 - September 2009
American Express June 1998 - May 2002
Skills
PMP, Certified Scrum Master, ITIL Foundations V3
Education
University of Phoenix 2003 — 2008
Bachelor of Science (B.S.), Information Technology
Power Memorial Academy HS 1976 — 1980
American Express April 1999 - Present
American Express April 1996 - April 1999
American Express April 1981 - April 1996
Skills
Business Analysis, Project Portfolio..., PMP, Program Management, Risk Management, Service Continuity, Business Continuity..., Leadership, Communication, Organizational..., Information Technology, Management, IT Strategy, Enterprise Software, Vendor Management, IT Management, Business Process..., Change Management, Financial Services, Outsourcing, Process Improvement, Project Management, SDLC
Education
Insider Threat Defense 2015 — 2015
Insider Threat Security Specialist, Insider Threat Secuity Specialist
CERT 2014 — 2014
Insider Threat Program Manager, Insider Threat Program Manager
Disaster Recovery Institute International 2013 — 2013
Certified Business Continuity Professional
University of Phoenix 1988 — 1990
Bachelor's degree, Business Administration and Management, General
Glendale High School
U.S. Bank December 2013 - Present
Evergreen Business Capital August 2008 - December 2013
American Express 2002 - 2008
Skills
SBA Lending, Business...
Education
University of Phoenix 2003 — 2005
Master of Business Administration (MBA)
Western Oregon University 1992 — 1995
Bachelor of Arts (B.A.), Education
American Express U.S. Banking March 2013 - Present
American Express August 2010 - March 2013
American Express October 2009 - August 2010
American Express December 2007 - September 2009
American Express July 2005 - November 2007
American Express June 2003 - June 2005
Skills
Financial Analysis, Process Improvement, Vendor Management, Analytics, Project Management, Leadership, Management, Team Management, Project Planning, Risk Management, Business Analysis, SQL, Business Process..., Data Analysis, Cross-functional Team..., Financial Reporting, Business Strategy, Financial Services, Microsoft Excel, Team Leadership, Access, Finance, Analysis, Databases, Marketing
Education
University of Phoenix 2007 — 2009
M.B.A.
University of Utah - David Eccles School of Business 2001 — 2005
B.A., Marketing, Magna Cum Laude
The Campbell Group January 2012 - Present
American Express September 2011 - February 2013
US Airways/America West May 2006 - December 2010
Campbell Management Consulting January 2000 - April 2010
ASU 2009 - 2009
ASU 2008 - 2008
Arizona State Capital 2007 - 2007
Honeywell Corporation, Maryland 2007 - 2007
Cardinal's Stadium May 2005 - August 2006
DHL May 2003 - May 2005
Skills
Project Management, Process Improvement, Program Management, Change Management, Strategic Planning, Operations Management, Business Process..., Vendor Management, Project Portfolio..., PMO, PMP, Business Analysis, Management Consulting, Team Building, Management, Entrepreneurship, Strategy, Leadership, Budgets, IT Strategy, Data Center, Integration, ITIL, Enterprise Software, Outsourcing, Risk Management, Project Delivery, IT Management, IT Operations, Analysis, Training, Disaster Recovery, Cross-functional Team..., Telecommunications, Mergers & Acquisitions, Contract Negotiation, Team Leadership, Business Process, Business Intelligence, Networking, Executive Management, Consulting, SDLC, Project Planning, CRM, Requirements Gathering, MS Project, Governance, Infrastructure, Software Project...
Education
University of Phoenix 1993 — 1995
Bachelor, Management
The Refrigeration School, Inc. June 2013 - Present
American Express April 2006 - June 2013
Skills
Customer Service, Financial Analysis, Financial Modeling, Finance, Microsoft Excel, Microsoft Office, Public Speaking, Analysis, Market Research, Strategy, Data Analysis, Time Management, Resume Writing, Presentations, Training, Career Development, Career Counseling
Education
Peoria High School
RSI
University of Phoenix
Associate of Arts (AA), Business Administration and Management, General
Citrix April 2015 - Present
Citrix June 2014 - April 2015
American Express October 2013 - June 2014
American Express May 2008 - October 2013
Skills
Call Centers, Customer Service, Customer Retention, Credit Cards, Customer Satisfaction, Credit, Process Improvement, Customer Experience, Insurance, Data Entry, Telephone Skills, CRM, Finance, Vendor Management, Banking, Salesforce.com, Sales, Account Management, Sales Management, Solution Selling, Leadership, Management, Microsoft Excel, Cloud Computing, Marketing, Microsoft Office, Direct Sales
Education
University of Phoenix 2014 — 2016
Business Administration and Management, General
Shell Oil Products US December 2013 - Present
American Express 2007 - December 2013
Skills
B2B, Account Management, New Business Development, Sales Management, Business Development, Sales Operations, Selling, Salesforce.com, Lead Generation, Relationship Management, Consultative Selling, Negotiation, Process Improvement, Payment Solutions, Forecasting, Long-term Customer..., CRM, Key Account Management, Electronic Payments
Education
University of Phoenix
BS, Business/ Marketing
ImageTag, Inc. December 2013 - Present
American Express 2011 - 2012
Apollo, Research & Development June 2001 - June 2002
Skills
QA Engineering, In-depth knowledge of..., Experienced Business..., Customer Service..., SDLC, Bug Tracking, Quality Assurance, Quality Center, Agile Methodologies, User Acceptance Testing, QTP, Testing, Software Documentation, Software Quality..., Regression Testing, Business Requirements
Education
University of Phoenix 2002 — 2004
MSCIS, Informattion Systems, 3.7
UNIVERSITY OF PHOENIX 1997 — 2001
BSIT, Emphasis in Network and Telecommunications
MESA COMMUNITY COLLEGE 1983 — 1991
General Studies, General StudiIntegrated Circuit Design
American Express February 2014 - Present
Wells Fargo February 2013 - October 2013
University of Phoenix September 2008 - January 2013
National Bank of Arizona February 2003 - May 2008
Fidelity National Title March 2000 - January 2003
Skills
Finance, Budgets, Management, Customer Service, Training, Mortgage Lending, Accounting, Financial Analysis, Leadership, Student Financial Aid, Financial Reporting, Critical Thinking, Coaching, PowerPoint, Microsoft Office, Higher Education, Credit, Team Building, Outlook, Microsoft Excel, Banking, PeopleSoft, Student Affairs, Access, Accounts Receivable, Adult Education, Analysis, Business Planning, Call Centers, Campus, CampusVue, Cash Management, Corporate Finance, Credit Analysis, Data Analysis, Data Entry, Enrollment Management, Event Planning, Financial Modeling, Forecasting, Human Resources, Insurance, Investment Properties, Leadership Development, Loans, Marketing, Operations Management, Payroll, Policy, Process Improvement
Education
University of Phoenix 2009 — 2010
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.67
University of Phoenix 1998 — 2003
Bachelor of Science (BS), Business Administration and Management, General, 3.31
Best Western International May 2013 - Present
Pegasus Solutions November 2010 - April 2013
Einstein Noah Restaurant Group, Inc. 2009 - 2010
Yum! Brands 2004 - 2009
American Express 1999 - 2004
American Express do Brasil 1990 - 1997
Skills
Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Windows, Teaching, Microsoft Excel, Microsoft Office, SQL, Portuguese, Spanish, Analysis, Software Documentation, Troubleshooting, Leadership, Hospitality, Visio, Business Analysis, MS Project, Windows 7, Information Technology, Problem Solving, CRM, Process Improvement, Customer Support, Vendor Management, Project Management, Testing, Databases, Customer Satisfaction, Requirements Gathering, Sales, Team Leadership, Microsoft Project
Education
University of Phoenix 2008 — 2012
Master's degree, Business Administration and Management, General
Western International University 2001 — 2005
Bachelor of Science (BS), Information Technology
Fatec 1987 — 1990
Bachelor's degree, Computer Science
Barrett-Jackson Auction Company April 2015 - Present
USI Insurance Services May 2014 - Present
Wells Fargo Insurance Services USA Inc, August 2011 - May 2014
Slaton Risk Services December 2007 - August 2011
Weekes & Callaway, Inc. May 2004 - December 2007
AMC Insurance Inc. September 2002 - May 2004
American Express February 1996 - September 2002
Ford Motor Company 1994 - 1996
Skills
Property & Casualty..., Commercial Lines, Commercial Insurance, Claim, Insurance, Account Management, Professional Liability, Leadership, D&O, Management, Brokers, Marketing, Legal Liability, Customer Service, Liability, Relationship Management, Casualty, Training, New Business Development, Risk Management, Life Insurance, Underwriting, Lotus Notes, Microsoft Excel, Call Centers, CRM, Umbrella Insurance, Employment Practices..., General Insurance, Workers Compensation, Employee Benefits, Excess, Claims Management, Inland Marine, Disability Insurance, Health Insurance, Term Life Insurance, Financial Risk, Long-term Care, Directors & Officers..., Fixed Annuities, Health Savings Accounts, Homeowners, Reinsurance, Liability Analysis, Whole Life, Surety Bonds, Insurance Brokerage, Licensed Property &..., Captives
Education
University of Phoenix
American Express 1992 - 2012
Skills
Customer Service
Education
University of Phoenix 2005 — 2007
Master of Business Administration (MBA)
University of Phoenix 2002 — 2005
Bachelor of Science (BS), Business Management & Marketing
Cardinal Health March 2006 - Present
American Express November 1991 - October 2004
Skills
Process Improvement, Leadership Development, Healthcare, Training, Training Delivery, SharePoint, Marketing Communications, Curriculum Development, E-Learning, Information Technology, Assessment and..., Call Centers, Employee Training, Consumer Healthcare
Education
University of Phoenix 2010 — 2012
Masters, Adult Education & Training, 3.74
University of Phoenix 2006 — 2010
Bachelors, IT / Multimedia Communications
SUMMIT Financial Resources: Working Capital Financing May 2013 - Present
American Express July 2002 - July 2013
Skills
Credit Analysis, Credit Cards, Underwriting, Risk Management, Financial Analysis, Banking, Credit Risk, Customer Satisfaction, Risk Analysis, Relationship Management, Accounts Payable, Commercial Lending, Commercial Banking, Credit, Loans, Multi Tasking, Goal Oriented, High Performer, Tax Returns, Microsoft Office, Leadership, Financial Modeling, Finance, Portfolio Management, Operational Risk, Financial Risk, Small Business Lending, Factoring, Asset Based Lending, PowerPoint, Customer Service
Education
University of Phoenix-Utah Campus 2012 — 2016
Currently enrolled earning Bachelor Degree, Business and Human Resources, 3.91 GPA
American Express October 2013 - Present
AAA NCNU Insurance Exchange February 2012 - February 2013
American Express 1990 - 2010
Skills
CISM, Information Technology, Payment Industry, ISO 27001, Enterprise Risk..., Security, Risk Management, Disaster Recovery, Network Security, IT Strategy, Financial Risk, CISA, IT Audit, IT Management, COBIT, IT Operations, Business Continuity, CISSP, Business Continuity..., Vulnerability Management, Business Process, PMO, SAS70, Vulnerability Assessment
Education
ISACA 2010 — 2014
CISM, Information Security
University of Phoenix 2000 — 2001
Network and System Administration/Administrator
Ticketmaster February 2013 - Present
American Express July 2011 - July 2013
International Business Machines June 2009 - June 2011
NC4 2002 - 2008
DataLink Software Consultants 1999 - 2002
Skills
Oozie, Sqoop, Hive, Pig, MapReduce, Java, Cocos2d, iOS development, Cocoa, Objective-C, Object Oriented Design, AJAX, HTML 5, Web Services, Tomcat, Apache Pig, Spring, REST, Bash, Spring Framework, Agile Methodologies, SDLC, Unix, Scrum, SQL, Linux
Education
University of Phoenix 2001 — 2002
Computer Science
Dunwoody Institute of Technology 1991 — 1993
Computer Aided Drafting and Design
AgileForAll
North Community High School
Beautiful Easy, LLC February 2010 - Present
American Express June 2008 - February 2010
Perfection Skin Care January 2004 - March 2008
Skills
Microsoft Office, Microsoft Word, PowerPoint, Data Entry, Inventory Management, Purchasing, Inventory Control, Customer Satisfaction, Invoicing, Telephone Skills, Logistics, Supervisory Skills, Shipping
Education
University of Phoenix
American Express April 2010 - Present
NOW Advisors July 2009 - December 2009
The BlueZone February 2008 - June 2009
Wyndham Vacation Ownership January 2001 - May 2007
Skills
Call Centers, Team Management, Customer Experience, Customer Retention, Build Strong..., Building Relationships, Relationship Management, Financial Services, Change Management, Process Improvement, Customer Satisfaction, Leadership, Exceptional People..., Driving Performance, Sales Management..., CRM, Team Building, Customer Service, Sales, Team Leadership, Management
Education
University of Phoenix 2010 — 2013
Bachelor of Science (BS), Human Resources Management and Services
University of Phoenix 2009 — 2011
Associates of Arts, Business Administration, Management and Operations
ING August 2007 - April 2012
Step3 Consulting Inc November 2004 - May 2007
Well Point January 2001 - September 2003
American Express January 1999 - January 2001
Education
University of Phoenix
B.S.B degree, Accounting
American Express February 2012 - Present
American Express August 2005 - February 2012
American Express September 1998 - August 2005
Skills
Payments, Payment Card Processing, Re-engineering, Credit Cards, Six Sigma, Analysis, Project Management, Process Improvement, Software Development, PMP, Product Management, Payment Systems, Training, Electronic Payments, Mobile Payments, Management, Vendor Management, Business Analysis, Banking, Transaction Processing, Relationship Management, Project Portfolio..., Cards, SDLC, EMV, Debit Cards, Financial Services, Merchant Services, PMO, Requirements Gathering, Business Requirements
Education
University of Phoenix 2002 — 2006
JPMorgan Chase September 2013 - April 2015
Ceridian October 2012 - September 2013
American Express September 2012 - October 2012
W.J. Bradley Mortgage Capital, LLC December 2011 - August 2012
Browz Group February 2007 - December 2011
Diamond Parking February 2006 - February 2007
HMSHost April 2002 - January 2006
Gateway 1998 - 2001
Skills
Quality Assurance, Process Improvement, User Acceptance Testing, Business Analysis, Vendor Management, Project Management, Management, SDLC, Team Building, MS Project, Agile Methodologies, Program Management, Team Leadership, Software Documentation, Salesforce.com, Data Analysis, Software Project..., Agile Project Management, Microsoft Excel, Training, Access, Risk Management, Cross-functional Team..., Integration, Change Management, SaaS, Databases, Business Development, CRM, SharePoint, Scrum, SQL, Test Cases, Enterprise Software, Enterprise Architecture, Software Development, Strategic Planning, Account Management, Microsoft Office, Outlook, Human Resources, Product Management, Analysis, Executive Management, IT Management, Business Strategy, Consulting, Management Consulting
Education
University of Phoenix 2009 — 2011
MBA, Business Administration and Management, General
American Express October 2013 - Present
JPMorgan Chase July 2006 - October 2013
Convergys January 2000 - July 2006
Skills
Performance Management, Process Improvement, Call Centers, Training, Coaching, Management, Analysis, Project Planning, Relationship Management, Customer Satisfaction, Operations Management, Customer Service, Recruiting, Leadership, Dependable Team Player
Education
University of Phoenix 2007 — 2009
Master of Management, Management
Valdosta State University 1997 — 2002
Bachelor of Business Administration, Management
Valdosta State University 1997 — 2002
Bachelor of Business Administration, Marketing
American Express May 2014 - Present
American Express January 2011 - May 2014
american express 2005 - 2011
Hypercom January 1997 - July 2005
Skills
Financial Analysis, Accounting, Risk Management, Financial Reporting, Variance Analysis, Internal Controls, Sarbanes-Oxley, Account Reconciliation, GAAP, SEC filings, Operational Risk, COSO, General Ledger, Accounts Payable, Journal Entries, Fixed Assets, Operational Risk..., Sarbanes-Oxley Act
Education
University of Phoenix
MBA
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Accounting
American Express March 2015 - Present
Western Alliance Bancorporation October 2013 - December 2014
Western Alliance Bancorporation July 2013 - October 2013
Technisource @ American Express January 2010 - June 2013
American Express August 1979 - February 2009
Skills
Project Portfolio..., SDLC, Visio, Process Improvement, Resource Management, Project Delivery, Software Project..., Business Process..., MS Project, Vendor Management, SharePoint, ITIL, Integration, Clarity, EMC Storage, Business Analysis, Business Process, Information Security, Storage Migrations, Leadership Development, Microsoft Office, Microsoft Excel, Lync, Storage Management, Business Continuity..., Microsoft Word, Outlook, PowerPoint, GRC, PGP, COBIT, Data Loss Protection..., Microsoft Project
Education
Madison II
University of Phoenix
BS, Business Management
University of Phoenix
Bachelor of Science in Business Management, Business Management
Valley Marine January 2006 - Present
Wells Fargo January 2013 - July 2014
Verizon July 2012 - December 2012
Robert half - office team May 2012 - June 2012
Wells Fargo October 2010 - April 2012
Pure Fitness September 2009 - July 2010
American Express January 2008 - August 2009
March Networks August 2004 - February 2007
Medicis April 2004 - August 2004
Wells Fargo April 2000 - November 2003
Skills
Excel, Word, PowerPoint, Documentation, Administration, Accounting, Team Building, Budgeting, Business Analysis, Customer Service, Coaching, Change Management, Editing, Event Planning, Health, Knowledge Management, Mentoring, Program Management, Microsoft Office, Outlook, Organizing, Purchasing, Quality Management, Teamwork, Yoga, Coordination, Accounts Payable, Payroll, Customer Relations, Problem Solving, Visio, Supervisory Skills, Public Speaking, Customer Satisfaction, Hiring, Employee Relations, Project Planning, Critical Thinking, Project Coordination, Administrative Support, Recruiting, Software Documentation, Budgets, Microsoft Excel, Business Process, Risk Management, Strategy, Marketing, Policy
Education
University of Phoenix 1994 — 1996
Bachelor of Arts, Management
American Express October 2013 - Present
Freeport McMoran January 2011 - July 2013
Airband Communications January 2009 - January 2010
Qwest Communications December 1998 - January 2008
Skills
VoIP, Unified Communications, Cisco Call Manager, Telephony, MPLS, Wireless, Telecommunications, Networking, Cisco Certified, SIP Trunking, ATM networks, Avaya, Network Engineering, Routing, VMware, LAN-WAN, Cisco IOS, T1, Provisioning, Adtran, Integration, DSL, Telepresence, Network Design, Managed Services, Cisco UCS, Cisco Wireless, WAN, Switches, Cisco Routers, Routers, Broadband, VMware ESX, Network Architecture, Data Center, Unity, Product Management, ATM, CUCM, UCCX, Cisco Meeting Place, Project Engineering, Voice User Interface..., Global Collaboration, IP Telephony, Unity Connection, Channel, Virtualization
Education
University of Phoenix 1998 — 2002
Bachelors, Networking & Telecommunications
Salient Federal Solutions March 2015 - Present
PayPal January 2014 - December 2014
NTT Centerstance August 2012 - January 2014
American Express October 2011 - September 2012
Confluence Technologies, Inc November 2007 - September 2011
Fidelity Investments (Veritude) June 2007 - September 2007
The Wellspring Group April 2006 - June 2007
Fidelity Investments (FESCO) October 2004 - April 2006
Fidelity Investments (FMRCo) September 2000 - October 2004
Liberty Mutual Insurance Group (Keane) July 1997 - September 2000
Skills
Consulting, Management, Business Analysis, Software Project..., Scrum, SDLC, Software Development, Change Management, CMMI, Technical Recruiting, PRINCE2, Production Support, Software Lifecycle, Requirements Analysis, Vendor Management, Agile Methodologies, Enterprise Architecture, Salesforce.com..., Enterprise Software, CRM, Program Management, IT Management, Integration, SaaS, Project Management, Cloud Computing, Process Improvement, Strategy, Databases, SOA, Cross-functional Team..., Data Warehousing, IT Strategy, Information Technology, Business Intelligence, Professional Services
Education
University of Phoenix 2009 — 2010
MSIT, Information Technology
University of Phoenix 1995 — 1997
B.S, Business Information Systems
Technix Machinery LTD. July 2014 - Present
TDAL August 2012 - May 2014
Standard Coffee Service Company July 2011 - July 2012
Alere Toxicology Services June 2007 - April 2011
PFS Distribution June 2004 - April 2007
Overtons April 2002 - May 2004
Professional Food Systems April 2002 - May 2004
American Express June 2001 - March 2002
Skills
Customer Service, Outlook, Accounts Receivable, Invoicing, Accounts Payable, Microsoft Excel, Customer Satisfaction, Microsoft Word, Microsoft Office, PowerPoint, Data Entry, Software Documentation, Sales, Lotus Notes, Account Reconciliation, Accounting, SAP, Time Management, Process Scheduler, Purchasing
Education
Delgado Community College 2010 — 2014
Associate's Applied Science, Accounting, 3.32 GPA
International Correspondence School 1988 — 1990
Associate's degree, Paralegal
University of Phoenix
Bachelor of Science/ Concentration in Accounting, Accounting
Peoria High School
Korean Air May 2014 - Present
American Express October 2011 - May 2014
Delta Air Lines November 2009 - October 2011
Air France June 2008 - November 2009
Air France November 2006 - June 2008
Iranian Tourism and Cultural Heritage Organization. July 2005 - June 2008
Skills
Tourism, Ticketing, Amadeus, Travel Management, Leadership, Airlines, Sabre, Flights, Customer Service, Business Travel, Travel Planning, Microsoft Office, Sales, Marketing, Leisure Travel, Negotiation, Crew Scheduling, Aviation, Interpreting, English, Teamwork, Team Building, Training, Web Design, Customer Experience, Marketing Strategy, Operations Coordination
Education
University of Phoenix 2010 — 2013
Bachelor, Management
Culture & Art Scientific-applied Comprehensive University 2005 — 2008
Associate Degree, Travel & Tourism Services
American Express August 1983 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Management, Process Improvement, Strategic Planning, Leadership, Risk Management, Team Leadership, Financial Services, Vendor Management, Business Process...
Education
University of Phoenix 2002 — 2006
Bachelor of Arts (BA), Business Administration, Management and Operations, 3.2
Fargo Painting June 2014 - Present
American Express April 2012 - February 2013
American Express January 2011 - May 2012
American Express August 2004 - February 2010
Centralized Acquisitions Team January 2000 - January 2004
American Express January 1998 - January 2000
Skills
Customer Experience, Credit Cards, Salesforce.com, Customer Acquisition, Relationship Management, Segmentation, CRM, Leadership, Strategy, Customer Retention, B2B, Sales Operations, Team Building, New Business Development, Sales, Sales Management, Project Management, Start-ups, Call Centers, Management, Customer Satisfaction, Team Leadership, Business Strategy, Selling, Training, Business Development, Account Management, Strategic Planning, Change Management, Sales Process, Financial Services, Coaching, Marketing Strategy, Strategic Partnerships, Executive Management, Employee Engagement, Analytics, Consulting, Vendor Management, Cross-functional Team..., Competitive Analysis, Lead Generation, Risk Management, Product Management, Portfolio Management, Finance, P&L Management, Outsourcing, Building Relationships, Business Process...
Education
University of Phoenix 2001 — 2016
Bachelor's Degree, Business Administration, Management and Operations
lander valley high school
PwC April 2015 - Present
CIT Bank May 2013 - April 2015
Guardian Home Health Care August 2009 - May 2014
OneWest Bank March 2012 - February 2013
Ally Bank February 2011 - October 2011
American Express August 2000 - February 2011
United States Navy 2002 - 2010
Skills
Six Sigma, Project Management, Strategic Planning, Process Engineering, Enterprise Risk..., Operational Risk..., Compliance, Risk Management, Management, Process Improvement, Cross-functional Team..., Analysis, Credit, Financial Risk, Portfolio Management, AML, Loans, Program Management, Leadership, Team Building, Finance, Governance, Risk Assessment, Business Process..., Financial Analysis, Financial Services, Internal Controls, Executive Management, Relationship Management, PMO, Credit Cards, Vendor Management, Fraud, Due Diligence, Strategy, Operational Risk, Financial Modeling, Internal Audit, Banking, Business Process, Anti Money Laundering
Education
University of Phoenix 2005 — 2006
MBA - 2006, Business
University of Phoenix 2003 — 2005
BSB/M - 2005, Business Management
Rackspace, the #1 managed cloud company June 2015 - Present
Time Warner Cable December 2010 - May 2015
American Express 2007 - December 2010
American Express July 2005 - October 2007
American Express January 2002 - July 2005
American Express January 2001 - January 2002
American Express Financial Advisors July 1999 - January 2001
Metromedia Restaurant Group July 1998 - July 1999
Wickes Furniture January 1991 - July 1998
Skills
Executive Coaching, Business Consulting, Strategic Planning, Talent Acquisition, Change Leadership, Employee Relations, Employee Engagement, Policy Analysis, HR Policies, Policy Writing, Employee Benefits, Contact Center Design, HR Business Partnering, Talent Management, Employee Training, Project Management, Vendor Management, Problem Solving, Motivation, Change Management, Creative Solutions, Emotional Intelligence, Human Resources, Personnel Management, Coaching, Leadership Development, Performance Management, Employment Law, Leadership, Training, Policy, FMLA, Onboarding, Temporary Placement, Succession Planning, Workforce Planning, Management, HRIS, Program Management, Payroll, Benefits Administration, Organizational..., Organizational Design, New Hire Orientations, Organizational..., College Recruiting, Applicant Tracking..., HR Consulting, Interviews, Employer Branding
Education
University of Phoenix 2004 — 2006
Bachelor of Science Degree, Business Management (BSB/M)
National Employment Law Institute 2003 — 2005
Institute of Applied, Management and Law
American Express August 2014 - Present
American Express September 2001 - August 2014
American Express May 2013 - October 2013
American Express March 1998 - January 1999
Skills
Leadership, Customer Experience, Workforce Management, Team Leadership, SharePoint, Lotus Notes, Analysis, Call Centers, Business Process..., Avaya, Data Analysis, Team Building, Operations Management, Service Delivery, Microsoft Office, Customer Service, Outlook, Microsoft Excel, Team Management, Customer Satisfaction, Customer Retention, Process Improvement, Vendor Management
Education
University of Phoenix 2011 — 2014
Bachelor of Science (BS), Business Administration, Management and Operations, 3.79
University of Phoenix 2011 — 2014
Bachelor of Science in Business, Business Managment
Alorica January 2015 - Present
Zions Bancorporation July 2013 - September 2014
Zions Bancorporation January 2012 - July 2013
American Express 2006 - January 2012
GE Financial Services 2000 - 2006
United States Army January 1993 - November 2003
T Cable Services January 1993 - January 2000
Skills
Six Sigma Black Belt..., Six Sigma Greenbelt..., Lean Operations, Six Sigma, Business Analysis, Project Management, Problem Solving, Strategic Planning, Team Leadership, Leadership Development, Cross-functional Team..., Credit Cards, Customer Retention, Customer Satisfaction, Leadership, Process Improvement, Customer Service, Call Centers, Customer Experience, Vendor Management, Relationship Management, Salesforce.com, Payments, Financial Services, Strategy, Banking, Management, Program Management
Education
University of Phoenix 2000 — 2003
MBA, Business Administration
University of Phoenix
B.S. B. M, MBA
Michaels Stores, Inc. June 2015 - Present
NAF Ministry November 2008 - November 2014
CSA Ltd. July 2007 - June 2008
ConAgra Foods January 2007 - June 2007
Lockheed Martin June 2004 - December 2006
Self-Employed Recruting Specialist October 1998 - June 2004
American Express March 1993 - October 1998
Skills
Human Resources, Evangelism, Recruiting, Employee Relations, Temporary Placement, Project Management, Pastoral Counseling, Hiring Practices, Resume Writing, Christian Ministry, Chaplaincy, Consulting, Ministry Leadership, Employment, Non-profit Leadership, Defense Contracting, Marriage, Couples Counseling, Grief Counseling, Career Counseling, Church Planting, Church Consulting, Church Growth, Churches, Church Administration, Hiring, Writing, Microsoft Office, Facebook, Coaching Baseball, Ministry Development, Staff Augmentation, Networking, Global Human Resources..., Employment..., Management Consulting, HR Consulting, Temporary Staffing, Permanent Staffing, Project Staffing, Executive Staffing, Strategic Human..., Executive Search, Executive Management, Strategic Hiring, Proposal Writing, HR Project Management, Training Delivery, Accounting, Finance
Education
University of Phoenix 2005 — 2007
Bachelor of Science (B.S.), Management
University of Phoenix 2003 — 2005
Associate of Arts (A.A.), General Studies
American Express January 2014 - Present
American Express October 2009 - January 2014
American Express February 2008 - October 2009
American Express June 2005 - February 2008
Kelly Services September 2004 - June 2005
Skills
SDLC, Testing, Integration, Project Management, SQL, Business Analysis, Business Requirements, Requirements Analysis, Process Improvement, Requirements Gathering, Scrum, Agile Methodologies, Banking, Risk Management
Education
University of Phoenix 2008 — 2010
BS, IT/Software Engineering
Hunter High School 2000 — 2003
High School Diploma, Psychology
University of Utah
American Express April 2007 - Present
Prestige Sweet Creations 2010 - 2012
GE June 1987 - March 2007
Skills
Leadership, Account Management, 20 + experience..., Quality Assurance, Six Sigma, Certified Lean, - Tri lingual (English,..., Client & Vendor..., Project Management, Budget Control, Sales Research and..., Creative Problem Solver, Negotiation/Closing..., Campaign management..., Budgeting and..., Value added solutions
Education
University of Phoenix
Master Global Management
Dell SonicWALL February 2013 - Present
Bayer MaterialScience March 2007 - October 2012
American Express 1990 - 2004
Skills
SAP, Financial Risk, Project Management, Process Improvement, Analysis, Microsoft Excel, Microsoft Word, Access, MS Project, Visio, SAP CRM, Mini Tab, Strategic Planning, Product Development, Training, Business Analysis, Cross-functional Team..., Customer Service, Leadership, Logistics, Management, Manufacturing, Project Planning, Supply Chain Management
Education
University of Phoenix
Business Administration and Management, General
First American Title April 2013 - November 2013
Apollo Group March 2007 - July 2012
University of Phoenix - Online October 2003 - February 2007
University of Phoenix - Online February 2001 - September 2003
University of Phoenix - Online October 1999 - January 2001
University of Phoenix - Online 1997 - September 1999
Apollo Group- Corporate Accounting January 1995 - 1997
American Express 1993 - 1995
Skills
Strategic Planning, Drafting Policies, Mentoring, Cross-functional Team..., Production Support, Higher Education, Invoicing, Key Performance..., Pricing, Collaborative Problem..., Quality Assurance, Quality Auditing, Restructuring, Situational Leadership, Centralization, Operational Efficiency, Internal Controls, Compliance, Recruiting, Job Seeking, Operations Management, Account Management, Accounts Payable, Accounts Receivable, National Accounts, Foreign Exchange, Job Search, Strategic Leadership, Cross Functional Team..., Oracle Financial, Dataload, PeopleSoft, Microsoft Excel, Procurement, Spanish-speaking, Performance Improvement, seeking, Access, Accounting, Auditing, Budgets, Building Relationships, Business Process, Call Centers, Cold Calling, Conflict Resolution, Contract Negotiation, Cross Selling, Directors, Direct Sales
Education
University of Phoenix
Bachelors of Science, Accounting and Business/Management
University of Phoenix
Master of Business Administration (M.B.A.)
Vibrant Web January 2013 - Present
American Express November 2010 - October 2013
American Express March 2005 - November 2010
MCP Media July 2009 - January 2010
NOTA Industries Web Design January 2007 - July 2009
NOTA Skateboarding February 2004 - June 2007
Skills
SEO, Social Media Measurement, Social Media Strategist, Social Media Consulting, Social Media Integration, Web Design, Web Interface Design, Interactive Creative..., Web Analytics, Web Marketing, Website Development, SharePoint, SharePoint Designer, Adobe Fireworks, Dreamweaver, Photoshop, Logic Pro, Pro Tools, Microsoft Word, Microsoft Excel, PowerPoint, WordPress, Joomla, Drupal, Audio Engineering, Audio Editing, Audio Post Production, Professional Audio, Flyers, Posters, Poster Presentations, Facebook, Facebook Marketing, Blogging, Online Marketing, Social Media Marketing
Education
University of Phoenix 2006 — 2008
American Express September 2014 - Present
Stratus Technologies February 2010 - September 2014
Stratus Technologies February 2003 - February 2010
Cemprus, LLC May 2002 - February 2003
Lucent Technologies May 2000 - May 2002
Ascend Communications - Lucent Technologies October 1998 - May 2000
Stratus Computers - Ascend Communications August 1991 - October 1998
Stratus Computers, Inc.San September 1990 - August 1991
Skills
Red Hat Linux SysAdmin..., H-UX SysAdmin and SQA..., Windows Logo..., Cold Fusion Web..., VMware vSphere Admin..., Windows Server Admin..., Shell Scripting, Web Development, C Programming, Project Management, SEI CMM, TQM, Operating Systems, Linux, Unix, Testing, HP-UX, Management, Storage Area Networks, Servers, C, TCP/IP, VMware, Hardware, Software Engineering, High Availability, Windows Server, Red Hat Linux, Quality Assurance
Education
University of Phoenix 2000 — 2002
MBA, Technology Management
University of Phoenix 1998 — 2000
Bachelor, Information Systems
Learning Tree International
Certificate, UNIX System Professional
Qualtec Institute for Competitive Advantage
Certificate, Team member Training
ITT Institute
Certficate, Electronics/Computer Technology
American Express December 2014 - Present
Mesa Community College October 2011 - December 2014
Apollo Group November 2008 - December 2014
Skills
Servers, System Administration, Data Center, Technical Support, HP, Windows 7, Computer Hardware, Operating Systems, Change Management, Information Technology, Wireless Networking, XP, System Deployment, Software Installation, Windows Server, Linux, VMware, DNS, Information Security, Active Directory, Cisco Technologies, Network Security, IP, Windows, Cisco IOS, Firewalls, Networking, DHCP, Help Desk Support, Network Administration, A Certified, CompTIA, Hardware, Microsoft Technologies, IT Operations, IT Service Management, Visio, Security, TCP/IP, Virtualization, VMware ESX, ITIL, CCNA, Disaster Recovery, Microsoft Exchange, Switches, Computer Security, Cisco Nexus, Infrastructure, Computer Repair
Education
University of Phoenix 2013 — 2013
CCNA, Networking
University of Phoenix 2012 — 2013
Masters, Management
University of Phoenix 2009 — 2010
Masters, Information Systems
University of Phoenix 2005 — 2007
Bachelors of Science, Information Technology
CompTIA 2007 — 2009
Certification, A+ Network+ & Security+
Mesa High School 1998 — 2001
American Express August 2013 - Present
American Express August 2009 - August 2013
American Express February 2008 - August 2009
IBM March 2002 - January 2008
American Express November 1990 - March 2002
Salt Lake County May 1983 - August 1989
Skills
Cross-functional Team..., Change Management, PMP, Financial Services, Project Management, Software Development, Business Intelligence, Banking, IT Financial Management, IT Operations, Management, SDLC, Project Portfolio..., IT Strategy, Telecommunications, Resource Management, Program Management, Information Technology, PMO, Relationship Management, Technical Leadership
Education
University of Phoenix 2008 — 2011
BA, Finance
Equity Real Estate Consultants, Inc. April 2010 - Present
KELLER WILLIAMS October 2009 - April 2011
Rio Tinto January 2010 - April 2010
HEARINGLife January 2009 - August 2009
Moreton & Company November 2008 - December 2008
Moreton & Company November 2008 - December 2008
American Express October 1983 - October 2008
American Express 1983 - 2008
American Express International Inc 1983 - 2008
Skills
Real Estate Transactions, Real Estate, Investment Properties, Selling, Employee Benefits, Leadership, Investments, Financial Analysis, Negotiation, Event Planning, Relocation, Investors, Due Diligence, First Time Home Buyers, Marketing, Foreclosures, Contract Negotiation
Education
Real Estate 2009 — 2009
Licensed, Real Estate
Univ. Of Phoenix 1999 — 2002
Bachelor of Science (BS), International Business
Senior Project Manager at Wells Fargo June 2015 - Present
American Express December 2011 - Present
American Express March 2011 - December 2011
GTM Consulting 2002 - March 2011
Honeywell Process Solutions 2000 - 2002
Honeywell Process Solutions 1999 - 2000
Skills
Strategic Planning, Market Research, Business Planning, Training, Business Intelligence, Consulting, Environmental Impact..., Program Management, Process Improvement, Project Management, Six Sigma, Cross-functional Team..., Business Strategy, Change Management, Business Development, PMP, Project Planning, Project Portfolio..., Process Engineering, Product Management, Team Leadership, SDLC, New Business Development, Management Consulting, Strategy, Risk Management, Requirements Analysis, Business Analysis, Negotiation, Integration, Management, Marketing, Marketing Strategy, Team Management, Contract Negotiation, MS Project, Team Building, Sales Management, Analysis, Software Project..., Leadership, Operations Management, Business Process..., Product Marketing, Account Management, Coaching, Product Development, Vendor Management, Entrepreneurship, PMO
Education
University of Phoenix 1982 — 1984
MBA, Business Administration
Chase Paymentech March 2015 - Present
American Express December 2007 - December 2014
Auto Trader Publishng May 2006 - December 2007
Skills
Direct Sales, Networking, Expense Management, Cash Flow, Consulting, Sales, Customer Satisfaction, Management, Advertising, Strategic Planning, Selling, Team Building, Business Development, Team Leadership, Sales Operations, Strategy, CRM, Customer Service, Solution Selling, Contract Negotiation, Key Account Management, Salesforce.com
Education
University of Phoenix 2006 — 2008
Bachelor of Science (B.S.)
Deloitte March 2014 - Present
Global Data April 2013 - November 2013
Acclaim Systems/PennDOT February 2012 - March 2013
PA Department of Health December 2010 - February 2012
Donegal Insurance Group October 2010 - December 2010
Wells Fargo November 2009 - June 2010
Berry Wave April 2009 - October 2009
American Express April 2008 - March 2009
Arizona Industrial Commission December 2007 - January 2008
Phelps Dodge November 2007 - November 2007
Skills
ASP.NET, Microsoft SQL Server, VB.NET, .NET, C#, Visual Studio, Web Services, T-SQL, LINQ, SDLC, SQL, WCF, Databases, XML, JavaScript, Visual Basic, ADO.NET, Web Applications, HTML, ASP.NET MVC, Software Development, IIS, Testing, AJAX, ASP, Crystal Reports, SOA, Oracle, jQuery, CSS, VBA, ASP.NET AJAX, Software Design, OOP, XSLT, Programming, Agile Methodologies, Regular Expressions, MSMQ, Software Documentation, WinForms, Web Development, VBScript, SQL Server, VB6, Java, Bootstrap, Adobe LifeCycle
Education
University of Phoenix Online 2003 — 2004
None, Computer Science
DeVry University 2000 — 2002
Associates, Computer Information Systems
Talbots May 2007 - Present
FLOAUG 2011 - 2011
Certegy 2006 - 2007
FNIS 2006 - 2007
Verizon September 2000 - December 2005
American Express 1998 - 2000
Puissante MRC de Bellechasse 1987 - 1990
Skills
Oracle, Oracle Applications, Oracle E-Business Suite, Databases, Performance Tuning, Database Administration, Microsoft SQL Server, PL/SQL, Oracle RAC, Data Warehousing, Unix, TSO, SQL, Agile Methodologies, Disaster Recovery, Data Modeling, SDLC, Informatica, Database Design, T-SQL, SSIS, Unix Shell Scripting, Systems Analysis, Data Integration, Business Intelligence, Visio, DB2, Data Migration, ETL, Microstrategy, MicroStrategy
Education
University of Phoenix 2005 — 2007
MBA
American Express January 2008 - Present
American Express May 2006 - December 2007
American Express October 2004 - May 2006
American Express September 1999 - October 2004
Skills
SDLC, Project Management, Project Portfolio..., PMO, PMP, Business Analysis, Portfolio Management, Re-engineering, Software Project..., Vendor Management, Business Process..., Leadership, Business Process, IT Strategy, Strategy, Coaching, Program Management, Requirements Analysis, Risk Management
Education
University of Phoenix 1999 — 2003
Bachelors, Information Systems
American Express September 2007 - Present
American Express 1994 - 2009
American Express June 1998 - May 2007
American Express June 1995 - June 1998
American Express August 1994 - June 1995
Skills
Human Resources, Recruiting, Applicant Tracking..., Customer Service, PeopleSoft, Call Center, Vendor Management
Education
University of Phoenix 2003 — 2007
BS/IT, Technology
South Sevier High School 1985 — 1987
American Express December 2005 - Present
American Express October 2002 - November 2005
American Express August 1999 - September 2002
Education
University of Phoenix 2005 — 2008
University of Utah 1999 — 2003
General Education, Computer Science, Physical Science
Utah State University 1995 — 1996
General, General Education
American Express February 2014 - Present
Mod a-go-go June 2013 - Present
American Express August 2011 - February 2014
American Express May 2006 - August 2011
American Express February 2000 - May 2006
American Express May 1999 - February 2000
Skills
Project Management, Business Analysis, Strategic Planning, Microsoft Office, Leadership, Microsoft Excel, Risk Management, Financial Analysis, Business Strategy, Internal Control, Operational Risk, First Line of Defense..., Business Self Testing, Regulatory Testing, Financial Control, Banking, Credit, Credit Cards, Credit Risk, Financial Modeling, Financial Risk, Financial Services, Internal Controls, Operational Risk..., Portfolio Management, Process Improvement, Relationship Building, Relationship Management, SDLC, Vendor Management
Education
Westminster College 2011 — 2013
Master's degree, Business Administration and Management, General
University of Phoenix 2005 — 2007
Bachelor of Science (B.S.), Finance, General
The Evogi Group September 2011 - Present
TAS Enterprises 2010 - August 2011
Accident Fund Insurance Company of America February 2008 - June 2009
Johnson Controls Inc. - Building Efficiency 2004 - 2008
Johnson Controls Inc. - Building Efficiency 1996 - 2004
Honeywell Process Solutions 1995 - 1996
American Express 1993 - 1995
Honeywell Inc. 1982 - 1993
Skills
Onboarding, Business Development, Strategy, Talent Management, Performance Management, Succession Planning, Mergers & Acquisitions, Human Resources, College Recruiting, Recruiting, Leadership, Talent Acquisition, Employee Engagement, Workforce Planning, Deferred Compensation, Operations Management, Organizational..., Management, Interviews, Change Management, Employee Benefits, HRIS, Strategic HR, Employee Training, Strategic Planning, Benefits Administration, Employee Relations, Personnel Management, Business Strategy, Leadership Development, Training, Executive Coaching, Applicant Tracking..., Career Development, Organizational..., Organizational Design, Executive Pay, HR Consulting, New Hire Orientations, Labor Relations, Payroll, HR Policies, Technical Recruiting, Temporary Placement, FMLA, Sourcing, Employer Branding, Compensation & Benefit, Job Descriptions, Taleo
Education
University of Central Missouri
MS, Industrial Safety Management
University of Central Missouri
BS, Industrial Safety
University of Phoenix
MBA (41 hours towards degree)
American Express Global Business Travel December 2013 - Present
American Express May 2012 - December 2013
American Express Business Travel 2002 - May 2012
Classic Vacations 2000 - 2002
American Express Business Travel 1999 - 2000
Skills
Business Analysis, Requirements Gathering, Business Requirements, Process Improvement, SDLC, Sabre, Vendor Management, Visio, User Acceptance Testing, Business Process..., Software Project..., Requirements Analysis, Software Documentation, Lotus Notes, Analysis, Project Management, Program Management, Management, Change Management, Agile Methodologies, Apollo GDS, Rally, JIRA, Scrum, Kanban, Business Travel, Travel Agency
Education
University of Phoenix
Bachelor of Science in Information Technology
DP Customs June 2011 - Present
American Express October 2008 - May 2011
Sallie Mae September 2007 - October 2008
Discover Financial Services 1992 - 2007
Skills
Credit Cards, Credit, Credit Risk, Loans, Credit Analysis
Education
University of Phoenix 2001 — 2004
BSBM, Business Management
AM/PM Restoration Services, LLC. 2012 - Present
AM/PM Restoration Services, LLC. 2012 - 2015
AM/PM Restoration Services, LLC. 2012 - 2015
Mesa Arts Center 2010 - 2010
Madden Media 2009 - 2009
Gannett / Arizona Republic Newspaper / azcentral.com / NBC-KPNX12 November 1997 - December 2008
Insight Enterprises 1995 - 1997
American Express January 1990 - May 1995
McDonald's Corporation 1981 - 1982
Skills
Corporate Social..., Budgeting, Media Planning, New Business Development, Consultative Selling, Forecasting, Contract Negotiations, Account Management, Corporate Sponsorships, Database Management, Campaign Development, Strategy Development, Lead Generation, Marketing Strategy, Strategic Planning, Negotiation, P&L Management, Business Planning, Social Media, Media Relations, Advertising, International Business, Print Collateral, Copywriting, Editing, Multi-channel Marketing, Key Account Management, Vendor Relations, Coaching, Market Planning, Sales Management, Public Relations, Business Strategy, Marketing Communications, Budgets, Strategy, Sales Operations, Contract Negotiation, Selling, Sponsorship, Online Marketing, Business Development, Marketing, Competitive Analysis, Sales Process, Start-ups, Sales, Leadership, Trade Shows, Management
Education
University of Phoenix
Bachelor of Science, Business Management, Marketing
-
LDS Church December 2010 - Present
Keystone Enterprise Services April 2009 - December 2009
Milestone Management Inc July 2007 - February 2009
TEKsystems May 2005 - June 2007
LDS Church February 2005 - March 2006
Regence June 2003 - December 2004
American Express November 1994 - January 2002
Education
Granger High School 1986 — 1989
Diploma, General
University of Phoenix
Masters, Business Administration
University of Phoenix
Bachelors of Science, Information Technology
American Express May 2014 - Present
Resources Global Professionals May 2013 - May 2014
ON Semiconductor April 2012 - March 2013
ON Semiconductor March 2009 - March 2012
ON Semiconductor February 2007 - February 2009
ON Semiconductor January 2005 - January 2007
ON Semiconductor August 2002 - December 2004
PwC October 1998 - July 2002
Coopers & Lybrand September 1995 - September 1998
Valentine & Bond, Ltd. April 1989 - August 1995
Skills
Sarbanes-Oxley Act, State Tax, Finance, Accounting, Internal Controls, Financial Analysis, Hyperion Enterprise, Tax
Education
University of Phoenix 1996 — 2000
BS, Accounting
American Express 1995 - Present
John H. Harland 1987 - 1994
Skills
Process Improvement, Vendor Management, Management, Process Engineering, Cross-functional Team..., Re-engineering, Six Sigma, Analytics, Product Development, Change Management, Relationship Management, Product Management, Operations Management, Business Process..., Risk Management, Program Management, Forecasting, Outsourcing, Strategy, Business Transformation, Business Analysis, Supply Chain Management
Education
University of Phoenix 1998 — 1999
MBA, Technology Management
Utah State University 1979 — 1986
BS, Production Management
PayPal April 2013 - Present
American Express January 2011 - April 2012
Macerich March 2009 - August 2010
DIRECTV, INCORPORATED December 2006 - September 2008
AMERICAN EXPRESS, INCORPORATED November 2004 - November 2006
Skills
Risk Management, Leadership, Data Analysis, Forecasting, Enforcement, Private Investigations, Fraud, Security, Loss Prevention, Risk Assessment, Auditing, Negotiation, Analysis, Background Checks, CCTV, Corporate Security, Credit, Crisis Management, Customer Service, Due Diligence, Emergency Management, Financial Risk, Interviews, Investigation, Management, Networking, Physical Security, Policy, Process Improvement, Software Documentation, Time Management, Training, Compliance, Security Management, Surveillance, Law Enforcement
Education
University of Phoenix
MBA, Information Technology
Mt. St. Mary's College 1988 — 1992
BA, Business Administration and Management, General, 3.8
Louisville High School
American Express March 2014 - Present
American Express January 2011 - March 2014
American Express August 2008 - January 2011
FreeLife International November 2007 - August 2008
American Express September 2006 - November 2007
Skills
SDLC, PMP, Project Portfolio..., Requirements Gathering, Vendor Management, Business Analysis, MS Project, Project Planning, Clarity, Resource Management, PMO, Risk Management, Instructional Design, Visio, Forecasting, Training & Development, Leadership, Issues Management, Flash, Photoshop, MS Office Suite, Re-engineering, Agile Project Management, Scrum, DevOps, Microsoft Project, Project Management, Microsoft Office
Education
University of Phoenix 2009 — 2011
MIS, Master in information System
Alquds University 2000 — 2005
BA, Computer Science
American Express November 1997 - Present
LRS November 1995 - October 1997
K & W Data processing January 1993 - October 1995
Education
Xavier University 1983 — 1987
BS/IS, IS
University of Phoenix
American Express Global Business Travel 2015 - Present
American Express April 2014 - June 2015
American Express Business Travel January 2011 - April 2014
Skills
Project Management, Process Improvement, Program Management, Six Sigma, Management, Leadership, Human Resources, Contract Management, Policy, Business Travel, Operations Management, Online Travel, Change Management, Call Centers, Team Leadership, Customer Satisfaction, Account Management, Business Analysis
Education
PMI 2014 — 2017
Certification, PMP, Project Management
University of Phoenix 2007 — 2011
Bachelor's Degree, Information Technology, 3.78 GPA
Interface Technical Training 2014 — 2014
Project Management Professional, PMP
American Express 2011 — 2012
Black Belt Six Sigma
American Express Business Travel March 2011 - Present
American Express 2006 - 2009
Skills
Customer Service, Strategic Planning, Account Management, Process Improvement, Training, Team Building, Vendor Management, Change Management, Budgets, Management, Leadership, Performance Management, Contract Negotiation, Business Analysis, Team Leadership, Call Centers, Program Management
Education
University of Phoenix
Bachelor's Degree, Business Administration, Management and Operations
University of Phoenix
Certification, Human Resource Management
American Express June 2013 - Present
Zen Wellenss 2010 - 2014
American Express September 2010 - June 2013
American Express April 2010 - November 2010
IBM Global Services October 2008 - March 2010
IBM Global Services January 2008 - October 2008
IBM October 2005 - January 2008
IBM Global Services October 2005 - January 2008
IBM Global Services April 1998 - October 2005
American Express April 1993 - February 1995
Skills
IT Audit, Operational Risk..., Compliance Management, Information Security, Regulatory Compliance, Governance, ITIL, Sarbanes-Oxley Act, COBIT, Risk Management, Business Process..., Change Management, Service Delivery, Project Portfolio..., Business Intelligence, IT Operations, Disaster Recovery, Program Management, Business Analysis, Incident Management, Vendor Management, Process Improvement, SDLC, Data Center, Software Documentation, Mainframe, Software Project..., Requirements Gathering, Leadership, IT Management, IT Strategy, SharePoint, Quality Assurance, Project Management, PMP, Enterprise Software, Release Management, IT Service Management, Information Technology, Business Process, Infrastructure, Management, Enterprise Architecture, Integration, Team Leadership, Outsourcing, Process Management, Solution Architecture, User Acceptance Testing, Resource Management
Education
University of Phoenix 2003 — 2007
BSIT, Information Technology
Zen Wellness 2010 — 2014
Zen Yoga & Medical QiGong Instructor, Zen Yoga and Medical Qigong, 200 Hour Zen Yoga Program. 500 hour QiGong. Yang Style Tai Chi Black Belt.
The LGBT Center of Greater Cleveland/Cuyahoga County Board of Developmental Disabilities March 2015 - Present
Chagrin Counseling Associates October 2014 - Present
Copley Health Care September 2012 - August 2014
Eliza Bryant Village September 2012 - August 2014
Psych Services September 2012 - August 2014
Cleveland Psychological Association January 2011 - May 2014
Psych Services September 2012 - March 2013
Stella Maris September 2012 - March 2013
American Expess October 2000 - October 2005
American Express January 2000 - January 2005
Skills
Child Development, Diversity Training, Public Speaking, Psychology, Higher Education, Adolescents, Management, Mentoring, Leadership Development, Program Development
Education
Walden University 2006 — 2015
PhD, Clinical Psychology
Walden University 2006 — 2014
Master of Science, Psychology
University of Phoenix 2000 — 2006
Bachelor of Science, E, Business
Wilma Boyd Career School 1985 — 1985
Certificate, Travel & Tourism
Divine Providence Academy 1980 — 1984
Diploma
American Express May 2014 - Present
American Express 2000 - May 2014
Skills
Business Analysis, Data Warehousing, Project Portfolio..., Quality Center, Requirements Analysis, Requirements Gathering, SDLC, VSAM, Vendor Management, Visio, Business Process..., IT Strategy, PMP, Risk Management, Software Project...
Education
University of Phoenix
Charles Schwab June 2009 - June 2012
American Express March 2008 - March 2009
USAA June 2006 - November 2007
Skills
Banking, Financial Services, Credit Cards, Credit, Relationship Management, Portfolio Management, Investments, Loans, Training, Employee Benefits, Management
Education
University of Phoenix 2010 — 2013
Pending, Psychology
The Treasure Spot January 2015 - Present
American Express January 2011 - December 2014
Arise Virtual Solutions Inc. November 2007 - December 2011
Carnival Cruise Lines June 2005 - November 2007
Skills
BPO, Customer Satisfaction, Operations Management, Vendor Management, Outsourcing, Customer Experience, Process Improvement, Workforce Management, Sales, Team Building, Microsoft Office, Project Management, Management, Microsoft Excel, Business Process..., Customer Retention, Outlook, Strategic Planning, Performance Management, Coaching, Team Leadership, Training
Education
University of Phoenix 2011 — 2014
Bachelor of Science (BS), Small Business Managemen
Immaculate Conception High for Girls 1989 — 1995
High School Diploma
American Express November 1991 - Present
Skills
Travel Management, Tourism, Sales, Online Travel, Hotels, Business Travel, Account Management, Customer Service, Event Management, Hospitality, Management, New Business Development
Education
South Eastern Academy 1990 — 2022
Travel and Tourism, Tourism and Travel Services Management
University of Phoenix
Feed My Starving Children April 2014 - Present
Bar-S Foods Co. April 2013 - May 2014
American Express October 2009 - April 2013
eTelecare Global Solutions August 2009 - October 2009
Standard Chartered Bank February 2008 - July 2009
American Express October 2004 - February 2008
McGladrey & Pullen December 2000 - October 2004
Skills
Financial Analysis, Financial Modeling, Financial Reporting, Corporate Finance, Accounting, Internal Controls, Strategic Financial..., Cash Management, Financial Accounting, Auditing, Finance, Forecasting, Managerial Finance, Variance Analysis, Due Diligence, US GAAP, Budgets
Education
University of Phoenix
American Express 2006 - 2013
American Express 1997 - 2006
American Express 1989 - 1997
Skills
People Leader, Communicator/Presenter, Results Oriented, Financial Acumen, Strategic Planner, Operations Experience, Program/Project..., Culturally and Globally..., Trainer/Coach/Mentor, Contract/Vendor..., Banking Experience, Insurance Experience, Entreprenurial/Sales..., Volunteer Coordinator
Education
University of Phoenix
MBA, Technology Management
IBM Global Business Services January 2010 - Present
American Express July 1996 - January 2009
Education
University of Phoenix 2004 — 2006
Masters, Education
Zions Bank October 2011 - Present
American Express 1982 - 2002
Skills
Analysis, DB2, Business Analysis, ITIL, COBOL, Endeavor, IBM Mainframe, TSO, Mainframe, Banking, XML, Systems Analysis, Requirements Analysis, Software Development, ISPF, JCL, VSAM, Disaster Recovery, Software Documentation, Process Improvement, CICS, Visio, IT Management, IT Operations, Credit Cards, Databases, Software Project..., Data Center, Oracle, SQL, MVS, z/OS
Education
University of Phoenix
BA, Business Admin
American Express October 2011 - Present
Better Business Bureau June 2008 - October 2011
Central Life Sciences 2002 - 2008
Skills
Customer Service, Microsoft Office, Process Improvement, Sales, Outlook, Data Entry, Customer Satisfaction, Microsoft Excel, Microsoft Word, SAP, Customer Support, Marketing Communications, Telephone Skills, Cross-functional Team..., Marketing Strategy, Strategic Planning, 10 Key, Event Management, PowerPoint, Advertising
Education
University of Phoenix
Synchrony Financial June 2015 - Present
Sears Holdings Corporation July 2014 - May 2015
American Express March 1984 - November 2012
Skills
Team Building, Relationship Management, Financial Services, Credit Cards, Re-engineering, Strategic Planning, Process Improvement, Leadership, Call Centers, Management, Vendor Management, Risk Management, Customer Service, Business Analysis, Payments, CRM
Education
University of Phoenix 2001 — 2004
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.6
American Express October 2010 - Present
Magnum Industrial Distributors June 2010 - September 2010
MechoShade Systems, Inc. 2008 - 2010
Farnam Companies January 1998 - February 2008
Central Life Sciences 1998 - 2008
Skills
Customer Service, Sales Management, Microsoft Office, Trade Shows, Sales, SAP, Microsoft Word, Pricing, Outlook, Microsoft Excel, Budgets, Account Management
Education
University of Phoenix 2005 — 2008
Business Information Systems
American Express January 2015 - Present
American Express October 2012 - December 2014
University of Phoenix 2009 - May 2014
Western Union April 2011 - October 2012
Western Union Financial Services July 2005 - April 2011
T-Mobile October 2002 - July 2005
Garden Park Hospital 1998 - 2000
Skills
Budgeting, Retail, New Business Development, Customer Relations, Financial Analysis, Sales Management, Account Management, Competitive Analysis, Strategic Planning, Customer Service, Contract Negotiation, Process Improvement, Problem Solving, Market Research, Consultative Selling, Change Management, Team Building, PowerPoint, Negotiation, Forecasting, Coaching, Excel, Mentoring, Word, Product Management, Microsoft Office, Business Strategy, Business Planning, Product Development, Inventory Management, Public Relations, Cross-functional Team..., Fundraising, Contract Negotiations, P&L Management, Promotions, Analysis, Event Planning, Marketing Strategy, Data Analysis, Market Planning, Budget Management, Social Media, Pricing, Administration, Operations Management, Strategy Development, Call Center, Selling, Microsoft Excel
Education
University of Phoenix 2007 — 2008
Masters of Management, Management
University of Phoenix 2006 — 2007
Masters of Business Administration, Business
University of South Alabama 2000 — 2005
BSBA, Finance
American Express September 2013 - Present
American Express February 2012 - September 2013
American Express April 2010 - February 2012
American Express 2007 - 2010
IBM Global Business Process Services January 2005 - June 2007
Skills
Expense Management, Financial Analysis, Microsoft Excel, Payments, Finance, Lotus Notes, Concur, PeopleSoft, Accounting, Outlook, Process Improvement, Business Analysis, SharePoint, Management, Vendor Management, Risk Management, Access, Analysis, Visio, Business Process..., Relationship Management, PowerPoint, Project Management, Governance, Operational Risk..., SDLC, Outsourcing, Auditing, Internal Audit, Resource Management, Internal Controls, Ariba, Information Security
Education
University of Phoenix 2014 — 2016
General Business With a Focus on Accounting
Rio Salado Community College 2008 — 2012
General Business, Accounting
American School 1994 — 1998
General High School, Regular/General High School/Secondary Diploma Program
American Express September 2013 - Present
Nestle S.A. April 2013 - September 2013
HP Enterprise Services August 2012 - April 2013
GoDaddy.com September 2011 - November 2012
HP Enterprise Services 2012 - 2012
Cable One July 2009 - October 2011
Limelight Networks July 2007 - March 2009
2Wire September 2001 - June 2007
Skills
Red Hat Linux, RHCT, CCNA, Routers, Cisco Technologies, Switches, WAN, Firewalls, TCP/IP, Troubleshooting, DNS, Computer Network..., Linux, Data Center, Cloud Computing
Education
University of Phoenix 2009 — 2010
AAIT/N, Information Technology & Networking
Cisco Networking Academy 1999 — 2000
CCNA, Certificate of Completion
LifeStream Inc. October 2013 - Present
American Express April 2012 - October 2013
Thermo Fisher Scientific January 2007 - July 2012
Waste Management July 2005 - July 2006
AT& T January 2000 - January 2003
Skills
Call Center, Customer Service, Microsoft Office, Process Improvement, Call Centers, Sales, Research, Databases, Accounting, Leadership, Team Leadership, Training, Troubleshooting, Customer Satisfaction, Credit, Access, Analysis, Team Building, Cross-functional Team..., Nonprofits, Transportation, Children, Experience Working with..., Public Safety
Education
University of Phoenix 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.45
University of Phoenix 2009 — 2011
Bachelors of Science, Management
Phoenix University 2008 — 2012
A.A, Business
Fox Rent-A-Car June 2012 - Present
Verizon Wireless June 2009 - August 2011
The Home Depot January 2006 - 2009
Salt River Project May 2004 - December 2005
Technion January 1998 - October 1999
American Express June 1996 - December 1997
Mercedes Letre Ltda January 1991 - April 1996
Skills
Project Planning, CRM, Management, Coaching, Project Management, Negotiation, Human Resources, Leadership, Customer Satisfaction, Customer Service, English, Analytics, Training, Logistics, Sales
Education
University of Phoenix 2010 — 2011
Master, Management
University of Phoenix July 2009
BS, BUSINESS MANAGEMENT
Family Trust Federal Credit Union July 2008 - Present
Sellers Hinshaw Ayers Dortch & Lyons August 2006 - April 2007
Freedman & McClosky, PA December 2004 - May 2006
American Express June 1997 - December 2004
Skills
Banking, Loans, Credit Analysis, Loan Origination, Credit Risk, Finance, Cross Selling, Relationship Management, Credit Cards, Financial Services, Consumer Lending, Credit, Financial Risk
Education
University of Phoenix 2003 — 2010
Bachelor of Science, Business Administration
American Express July 2007 - Present
Air France May 2006 - May 2007
United Airlines November 2003 - March 2004
Aeromexico December 1984 - November 1987
Education
University of Phoenix