American Express
Industry: Financial services company
DescriptionThe American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. Headquarters: New York City, New York, United States CEO: Stephen Squeri Number of employees: ~55,000 (2017) Founders: Henry Wells, William Fargo, John Butterfield
American Express List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at American Express. You can filter them based on skills, years of employment, job, education, department, and prior employment.
American Express Salaries. You can even request information on how much does American Express pay if you want to. Learn about salaries, pros and cons of working for American Express directly from the past employees.
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29,038 American Express employees in database. Find out everything there's to know about American Express employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
American Express Employees
Canyon State Credit Union January 2015 - Present
Edgenuity Inc. December 2014 - January 2015
T-Systems June 2013 - October 2014
PayPal July 2012 - May 2013
American Express December 2011 - May 2013
Prudential Financial March 2011 - December 2011
Honeywell Process Solutions November 2005 - March 2011
Toyota USA June 2005 - November 2005
DHL June 2003 - June 2005
Honeywell Aerospace April 2002 - April 2003
Skills
Virtualization, VMware, Windows Server, SharePoint, IIS, Enterprise Architecture, Disaster Recovery, Active Directory, Microsoft Technologies, Cloud Computing, Systems Engineering, Microsoft SQL Server, Powershell, Vendor Management, Management, Contract Negotiation
Education
University of Phoenix 2006 — 2009
BS
Computer Education Institute 1995 — 1996
Computer Networking
American Express November 2006 - Present
American Express November 2010 - April 2013
InterContinental Hotels Group (IHG®) August 2005 - December 2011
InterContinental Hotels Group (IHG®) July 2005 - December 2011
American Express April 2010 - September 2010
American Express September 2008 - March 2010
American Express April 2008 - September 2008
Skills
Management, Leadership, Microsoft Excel, Microsoft Office, Analysis, Banking, Process Improvement, PowerPoint, Strategic Planning, Project Management, Finance, Financial Services
Education
University of Phoenix 2010 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Phoenix 2010 — 2015
Associate's degree, Business, Management, Marketing, and Related Support Services
American Express March 2012 - Present
Skills
Six Sigma Black Belt..., Analysis, Business Analysis, Business Process..., Call Centers, Change Management, Coaching, Cross-functional Team..., Customer Service, Management, Operational Excellence, Outsourcing, P, Project Management, Process Improvement, Risk Management, Re-engineering, Sales Management, Six Sigma, Strategic Planning, Team Building, Team Management, Training, Vendor Management
Education
University of Phoenix 2010 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Utah 2003 — 2005
Bachelor of Applied Science (BASc), Business Administration and Management, General
RE/MAX Platinum Living DC Ranch November 2014 - Present
Early Warning® August 2013 - April 2015
Early Warning Services August 2010 - August 2013
American Express March 2010 - August 2010
Cilliers CPA, PLLC January 2010 - March 2010
American Express October 2007 - July 2009
American Express September 2006 - October 2007
American Express November 2004 - September 2006
Skills
Program Management, Sarbanes-Oxley Act, Risk Management, Financial Risk, Credit Cards, Financial Services, Business Analysis, Payments, Governance, SDLC, PMO, Business Requirements, Relationship Management, Operational Risk..., Requirements Gathering, Payment Card Processing, Business Intelligence, Requirements Analysis, Business Process..., Agile Project Management, IT Strategy, Business Process..., Cross-functional Team..., Management, Finance, Agile Methodologies, Change Management, Product Management, Fraud, Operational Risk, Vendor Management, Electronic Payments, Process Improvement, Payment Systems, Auditing, Software Project..., Internal Audit, Information Security, IT Management, Business Strategy, Business Process, Analytics, Banking
Education
University of Phoenix 1995 — 1997
MBA, Business
University of Phoenix 1989 — 1991
Bachelors of Science, Accounting
American Express June 2005 - Present
University of Science and Arts of Oklahoma November 2014 - Present
University of Science and Arts of Oklahoma January 2013 - Present
Radiant Systems Inc. 2005 - 2005
Aegis Communications 1995 - 2005
Sybra Inc 1994 - 1995
US Beef Corp 1990 - 1994
Western Marketing and Management 1986 - 1990
Skills
Call Center, Mentoring, Customer Service, Vendor Management, Problem Solving, Call Recording, Data Network, Voice Networks, Application Architecture, Quality Assurance, Telephony, Process Improvement, Call Logging, Business Process..., Business Analysis, Telecommunications, Cellular Communications, Leadership, Call Centers, SDLC, Six Sigma, Change Management, IT Strategy, Troubleshooting, ITIL, Customer Satisfaction, Visio, Project Portfolio..., Service Delivery, Cross-functional Team..., Program Management
Education
University of Phoenix 2004 — 2006
MIS/M, Management Information Systems/Management
University of Science and Arts of Oklahoma 1986 — 1989
BA, Political Science
Discount Tire October 2014 - Present
American Express November 2013 - October 2014
Phacil, Inc October 2012 - April 2013
American Express October 2010 - October 2012
American Express July 2009 - October 2012
Skills
Vendor Management, SDLC, Cross-functional Team..., Strategy, Software Development, Change Management, Information Technology, PMO, Quality Assurance, Payment Systems, Management, Enterprise Software, PMP, Network Security, Testing, Disaster Recovery, Leadership, ITIL, System Deployment, Credit Cards, Windows 7, Business Architecture, Network Infrastructure, Technical Documentation, Program Management, Project Management, IT Strategy
Education
University of Phoenix
Business Administration and Management, General
American Express January 2005 - Present
American Express December 2002 - January 2005
American Express March 2002 - December 2002
Skills
Quality Assurance, Operations Management, Call Centers, Customer Service, Relationship Management, Vendor Management, Financial Services, Business Strategy, Business Analysis, Strategic Planning, Training, Global Operations, Banking, Credit Cards, Financial Modeling, Portfolio Management, Risk Management, Financial Analysis, Forecasting, Program Management, Management, Team Leadership, Process Improvement, Project Management, Debit Cards, Strategy, Payments
Education
University of Utah 2013 — 2015
Master of Business Administration (MBA)
University of Phoenix 1998 — 2000
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Stella & Dot July 2014 - Present
Stella & Dot April 2013 - August 2014
Stella & Dot June 2013 - 2014
Revana TM May 2011 - June 2013
American Express 2009 - 2010
University of Phoenix 2005 - 2009
Skills
Employee Management, Instructional Design, Training & Development, Call Center, Customer Relations, PowerPoint, Coaching, Customer Service, Sales Management, Employee Relations, Sales, Call Centers, Employee Training, Human Resources, Team Building, Leadership, Performance Management, Training, Leadership Development, Time Management, Interviews, Management, Recruiting, Social Networking, Hiring, Team Leadership, Customer Satisfaction, Staff Development
Education
Western International University 2009 — 2009
Master, Business Administration
University of Phoenix 2006 — 2008
Bachelors of Science, Business Management
TBC Corporation November 2014 - June 2015
American Express August 2003 - September 2014
American Express 2003 - September 2014
American Express August 2003 - February 2009
Motorola July 1983 - June 2003
Skills
Technical Writing, Instructional Design, Customer Service, Leadership Development, SnagIt, Training, Captivate, Needs Analysis, Cross-functional Team..., Instructor-led Training, E-Learning, Project Management, Performance Improvement, Call Center, Blended Learning, Technical Training, Payment Card Processing, Change Management, Adult Education, Learning Management..., Training Delivery, Camtasia, Curriculum Design, Learning Management, Training Needs Analysis, Employee Training, Call Centers, Performance Consulting, Adult Learning Theory, Leadership, ADDIE, Workshop Facilitation, Organizational..., WebEx, Performance Management, Distance Learning, Program Management, Soft Skills, Content Development, Instructional Technology, Organizational..., Organizational Learning, Knowledge Management, Coaching, Six Sigma, Lectora, Curriculum Development, Staff Development, Visio, Software Documentation
Education
University of Phoenix 2000 — 2006
Bachelor, Business Management
ArmourPaws November 2013 - Present
American Express June 2013 - Present
JPMorgan Chase June 2011 - June 2013
Zions Bank November 2009 - May 2011
Skills
Banking, Commercial Banking, Consumer Lending, Credit, Credit Analysis, Financial Analysis, Loans, Mortgage Lending, Portfolio Management, Retail Banking
Education
University of Phoenix 2013 — 2016
American Express September 2011 - Present
American Express January 2004 - September 2009
American Express December 2002 - September 2009
Skills
Relationship Management, Digital Strategy, Project Management, Analytics, Strategic Planning, Product Management, Management, Process Improvement, Strategy, Cross-functional Team..., Business Process, Leadership, Analysis, Banking, Business Analysis, Training, Vendor Management
Education
University of Phoenix 2004 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
A Careing Touch Foundation INC September 2011 - Present
American Express September 2000 - Present
Skills
Call Center, Vendor Management, Credit Cards, Relationship Management, Process Improvement, Employee Engagement, Business Process..., Call Centers, Customer Experience, Recruiting, Business Analysis, Leadership, Management, Outsourcing, Strategy, Training, Customer Service, Strategic Planning
Education
University of Phoenix
J.P. Morgan January 2015 - Present
J.P. Morgan October 2012 - January 2015
JP Morgan Chase September 2010 - December 2012
American Express November 2008 - September 2010
American Express 2003 - 2005
American Express 2003 - 2005
Skills
Cards, P&L Management, Payments, Consultative Selling, Credit, Leadership
Education
University of Phoenix 2001 — 2004
BS, Business Management
American Express September 2015 - Present
American Express June 2012 - September 2015
American Express October 2011 - June 2012
Wells Fargo November 2009 - May 2011
SouthWest Recovery August 2007 - September 2009
United Recovery Systems LP May 2008 - August 2009
Sallie Mae November 2006 - August 2007
Allied Interstate September 2001 - October 2006
Skills
Excel, Word, InfoPath, SQL, VBA, Access, Business Analysis, SharePoint, Analysis, Visio, Data Analysis, Process Improvement, PowerPoint, Call Centers, Systems Analysis, Team Leadership, Microsoft Office, Databases, Analytics, Management, Microsoft Excel, Vendor Management, Training
Education
University of Phoenix 2009 — 2011
Masters, Business Administration
University of Phoenix 2006 — 2011
Bachelors of Science, Finance
Lacks Cleaning Service, Inc. 2007 - Present
American Express May 1999 - Present
Skills
Process Improvement, Financial Analysis, Business Analysis, Analysis, Project Management, Forecasting, Management, Leadership, Finance, Budgets, MS Project, Microsoft Office, Financial Reporting, Accounting, Vendor Management, Strategic Planning, Six Sigma, Team Leadership, Shared Service Center, Training, Performance Management, Agile Project Management, Communication, Small Business Marketing, Small Business..., Business Writing
Education
University of Phoenix
Bachelor's Degree, Small Business Administration/Management, 4.0
Realty ONE Group August 2014 - Present
Equity Real Estate October 2009 - Present
American Express 1983 - 2008
Skills
First Time Home Buyers, Sellers, Selling, Short Sales, Listings, Relocation, Negotiation, Buyer Representation, Real Estate, Residential Homes, New Home Sales, Leadership, Townhomes, Foreclosures, Team Building, Customer Service, Management, Referrals, Marketing, Strategic Planning, REO, Real Property, Investment Properties, Project Management, Property, Condos, Single Family Homes, HUD, Finance, Investors, Income Properties, Buyers, Black Belt, Vacation Homes, 1031 Exchanges, Commercial Real Estate, Investments, SFR, Luxury, New Homes, Move Up Buyers, ABR, Resellers, Relocation Buyers, Real Estate License, Rentals, Real Estate Financing, Seller Representation, Home Staging, e-PRO
Education
University of Phoenix
Bachelor of Science (BS), International Business
Vitacost.com February 2014 - Present
Visa November 2011 - February 2014
American Express December 2001 - August 2011
American Express January 1998 - December 2001
American Express February 1991 - December 1997
American Express January 1981 - February 1991
Skills
Change Management, Call Center, Customer Service, Analytics, Customer Satisfaction, Re-engineering, Customer Retention, Integration, Business Transformation
Education
University of Phoenix 2000 — 2004
bsbm, business management
American Express January 2006 - Present
Scientific Games January 2005 - January 2006
L'Oreal Caribe, Inc. May 2001 - December 2004
3M September 1995 - May 2001
Skills
Marketing Strategy, Forecasting, Marketing, Management, Sales, Public Relations, Merchandising, Advertising, Brand Management, Retail, Market Planning, Sales Management, Budgets, Competitive Analysis, Strategic Planning, Cross-functional Team..., Negotiation, Strategy, Sales Operations
Education
University of Phoenix 2000 — 2001
MBA, Marketing
Universidad del Este 1996 — 2000
BBA, Management
Central center of Wisconsin March 2014 - Present
Conney Safety Products April 2013 - March 2014
American Express July 2011 - March 2013
West Business Services January 2011 - July 2011
Jerard galleria of Jewelry August 2009 - April 2010
Zale's Corporation December 2007 - July 2008
Perkins Restaurant January 2006 - July 2008
Spencer's Gifts January 2006 - June 2008
Skills
Computer skills, Worked..., Customer Service, Sales, Outlook, Retail, Microsoft Excel, Invoicing, Selling, Office Management, Food & Beverage, Restaurants, Food, Customer Satisfaction, Microsoft Office, Account Management, Microsoft Word, PowerPoint, Leadership, Sales Management, Team Leadership, Team Building, Time Management
Education
University of Phoenix 2011 — 2013
Associate degree, Criminal Justice
MATC School
TIAA-CREF July 2012 - Present
American Express March 2006 - July 2012
American Express January 2005 - March 2006
American Express February 2003 - 2004
Skills
Global Marketing, financial services..., global risk management, inbound call center..., project management, use of analytics and..., cross channel marketing, campaign optimimization..., marketing cabability..., IT project management, Financial Services, Leadership, Project Management, Marketing Strategy, Strategy, Program Management, Risk Management, Analytics, Segmentation, Marketing Management, CRM, Management, Team Leadership, Credit Cards, Relationship Management
Education
University of Phoenix 1993 — 1995
Bachelor of Science (BS), Business & Information Systems
Federal Reserve Bank of Kansas City 2015 - Present
APC Workforce Solutions 2012 - 2014
IBM CORPORATION, GLOBAL TECHNOLOGY SERVICES 2011 - 2012
IBM CORPORATION, GLOBAL TECHNOLOGY SERVICES 2007 - 2011
IBM CORPORATION, GLOBAL TECHNOLOGY SERVICES 2002 - 2007
AMERICAN EXPRESS 1999 - 2002
AG COMMUNICATION SYSTEMS, (subsidiary of Lucent Technologies) 1998 - 1999
Skills
PMP, Data Center, Certified Project..., PMO, Project Management, Outsourcing, Project Delivery, System Deployment, MS Project, Vendor Management, Business Process, SDLC, ITIL, Change Management, Virtualization, Scope Management, IT Service Management, Software Documentation, Enterprise Architecture, Business Analysis, Cloud Computing, VMware, Service Now, Solution Architecture, Risk Management, Information Technology..., Clarity, Agile, Matrix Management, Waterfall, Microsoft Certified..., Microsoft Certified..., Citrix Certified..., MCSE, CCA, Microsoft Office, Lotus Notes, Microsoft Project
Education
University of Phoenix 1996 — 1998
Bachelor of Science (B.S.), Business / Information Systems - Awarded Outstanding Student of Graduating Class, GPA 4.0 / 4.0
Quality Education Academy July 2014 - Present
Aon Benfield May 2014 - July 2014
Womble Carlyle Sandridge & Rice PLLC 2003 - 2012
AMERICAN EXPRESS March 1999 - October 2001
Skills
HARD-WORKING,..., Verbal/Written..., Project Management, Decision-making, Teambuilding, Organizational Skills, Leadership, Team Building, Communication, Non-profits, Nonprofits, Public Speaking, Process Improvement, Customer Service, PowerPoint, Leadership Development, Event Planning, Marketing, Social Media, Management, Fundraising, Microsoft Office, Microsoft Excel, Legal Research
Education
University of Phoenix 2009 — 2013
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management and Project Management, 3.7
Winston-Salem State University 1994 — 1998
Bachelor of Arts (B.A.), Political Science and Government
JPMorgan Chase & Co. March 2015 - Present
J.P. Morgan February 2013 - Present
American Express April 2008 - February 2013
Verizon Business May 2000 - April 2008
Conference Plus March 2006 - May 2007
Skills
Solution Selling, Account Management, Salesforce.com, Cloud Computing, Managed Services, Selling, Contract Negotiation, Professional Services, Unified Communications, Business Development
Education
University of Phoenix 1999 — 2001
American Express May 2011 - January 2015
American Express November 2009 - May 2011
American Express April 2004 - November 2009
Skills
Analysis, Analytics, Business Analysis, Business Development, Management, Banking, Process Improvement, Credit Cards, Leadership, Marketing, Microsoft Excel, Microsoft Office
Education
University of Phoenix
Bachelor's Degree, Bachelor of Science in Business Management - Honors, 3.96
American Express May 1999 - Present
BRG 1997 - 1999
HNTB 1992 - 1996
Allied-Signal 1985 - 1992
Skills
Process Improvement, Six Sigma, Strategy, Cross-functional Team..., Program Management, Business Process, Leadership, Risk Management, Business Process..., Management, Project Management, Project Planning, Project Portfolio..., SDLC, Vendor Management, Business Transformation, Software Project..., Strategic Planning, IT Strategy, Business Analysis
Education
University of Phoenix 2005 — 2007
MBA
AARP November 2012 - Present
Petsmart Charities July 2011 - November 2012
Big Brothers Big Sisters of Central Arizona October 2007 - June 2011
Operation Weed & Seed of Highland Park - U.S. Dept. of Justice April 2004 - September 2007
American Express March 2000 - January 2004
HP Devco, Inc. October 1996 - September 1999
Skills
Project Management, Payroll, Notary, Information Technology, Non-profits, Community Outreach, Fundraising, Employee Relations, Event Planning, Process Improvement, Customer Service, Strategic Planning, Volunteer Management, Team Leadership, Marketing, Nonprofits, Grants, Program Management, Time Management, Management, Human Resources, Leadership Development, Training, Policy, Public Speaking, Program Development, Leadership, Organizational..., Recruiting, Grant Writing, Team Building, Budgets, Event Management, Philanthropy, Coaching, Public Relations, Social Networking, Research, Staff Development, Community Development
Education
University of Phoenix 2004 — 2006
MAOM, Organizational Management
University of Phoenix 2000 — 2004
B.A, Information Systems Technology
TSYS September 2010 - Present
American Express May 2001 - August 2010
Comforce 2010 - 2010
Skills
Communications, Windows (98, NT, 2000,..., Sarbanes Oxley, Project Management, Networking Essential, SQL, Project Planning, LINUX/UNIX, Software Engineering, Team Development, Active Directory, SAP, Change Management, Telecom Engineering, Electronic Principles, Risk Management, Digital Switching, Microsoft Office, Quality Assurance, Process Improvement, Reg Z, Financial Budgeting, Object Oriented..., Computer Architecture, Six Sigma Green Belt, Gap Analysis, Trending Analysis, TeamView, Query IT, Design IT, Lotus Notes, XMLM, Serena, WSDL Weaver, Soap Sonar, TSYS TS1/TS2 CICS..., AMEX CICS Platforms, Agile Methodologies, Analysis, Analytics, Budgets, Business Intelligence, Business Process, Business Process..., Business Requirements, Call Centers, Credit Cards, Customer Experience, Financial Services, MS Project
Education
University of Phoenix 2010 — 2012
Master of Business Administration (MBA)
University of Phoenix
Bachelor of Science (BS), Information Technology
American Express October 1989 - Present
American Express October 1989 - Present
Education
University of Phoenix
Associate's degree
American Express June 2008 - Present
Skills
Business Process..., Reference Architecture, IT Infrastructure..., SharePoint Designer, Windows Server, Windows System..., Enterprise Architecture, Windows Sharepoint..., Cloud Computing, Mainframe Architecture, IT Strategy, Disaster Recovery, Infrastructure, Solution Architecture, Data Center, Requirements Analysis, Architecture, Architectures, High Availability, Management, SDLC, ITIL, Leadership, Integration
Education
Apollo College 2000 — 2002
Associates, Software Engineering
University of Phoenix
Computer Science
American Express January 2012 - Present
American Express January 2009 - December 2011
American Express November 2007 - January 2009
Skills
Relationship Management, Cold Calling, Credit Cards, Business Development, Salesforce.com, New Business Development, Account Management, B2B, Payments, Sales Management, Sales, Team Building, Strategic Planning, CRM, Direct Sales, Leadership, Strategic Partnerships, Sales Process
Education
University of Phoenix 2008 — 2013
Bachelors of Science, Finance
Sonic Automotive April 2013 - Present
Honeywell February 2006 - March 2013
American Express May 2000 - December 2005
Skills
Talent Management
Education
University of Phoenix 2002 — 2005
BS, Business Administration
CHG Healthcare Services August 2013 - Present
American Express April 1997 - August 2013
Blue Creek Water January 2001 - December 2012
American Express August 2000 - February 2003
American Express January 1993 - January 1997
Murdock Travel Management January 1991 - January 1993
Skills
Travel Management, Business Travel, Customer Service, Analysis, Customer Relations, Call Centers, Cruises, Vacation, Airlines, Sabre, Leisure Travel, Credit Cards, Leisure, Travel Planning, Change Management, CRM, Leadership, Customer Satisfaction, Management, Sales, Hotels
Education
University of Phoenix
Utah Valley State College
American Express January 2007 - January 2009
a warehouse facility January 2003 - February 2006
International Business Machines July 1982 - June 2002
IBM 2000 - 2002
International Business Machines June 1982 - June 1998
Skills
Team Building, Negotiation, Management, Vendor Management, Six Sigma, Cross-functional Team..., Customer Satisfaction, Leadership, Process Improvement, Strategy, Strategic Sourcing, Project Management, Vendor Relationships, SDLC, Product Development, Training, Contract Negotiation, Contract Management, Procurement, MS Project
Education
University of Phoenix 1997 — 1998
Organizational Management, Executive Management
University of Phoenix 1995 — 1997
MBA
University of Phoenix 1990 — 1994
Bachelor, Business Administration
City of Longmont March 2014 - Present
All in One Errands & Notary, LLC September 2013 - March 2014
Elevations Credit Union January 2013 - May 2013
ADP April 2012 - January 2013
American Express March 2010 - January 2012
American Express July 2007 - March 2010
American Express November 2005 - June 2007
American Express February 2000 - November 2005
Skills
Marketing Strategy, CRM, Forecasting, Management, Budgets, Salesforce.com, Financial Analysis, Project Management, Training, Marketing, Sales, Team Leadership, Business Analysis, Cross-functional Team..., Leadership, Vendor Management, Customer Service, Account Management, Call Centers, Business Development, Process Improvement, Customer Experience, Customer Satisfaction, Direct Sales, Advertising, Product Management, Strategy, Customer Retention, Business Strategy, Analysis, Sales Management, Operations Management
Education
University of Phoenix 2006 — 2009
Bachelor's in Business Administration, Business Administration, Management and Operations
American Express March 2012 - Present
Walt Disney Travel Company October 2011 - April 2012
Arch Environmental Group, Inc. October 1995 - June 2011
Rosenbluth International October 1989 - July 1999
United Airlines August 1986 - October 1989
Skills
Customer Service, Leadership, Microsoft Office, Management, Microsoft Excel, Strategic Planning, PowerPoint, Public Speaking, Project Management, Research, Sales, Marketing, Human Resources, Team Leadership, Group Work, Self-management, Self-esteem, Integrated Marketing
Education
University of Phoenix 2012 — 2014
Master of Business Administration (MBA), Human Resources Management and Services, 3.9
Western Michigan University 1982 — 1986
Bachelor of Arts (B.A.), Geography/ Marketing
CVS/Caremark July 2007 - Present
MFS Investment Management July 2006 - June 2007
American Express 1999 - 2006
Skills
Forecasting Models, Excel, Avaya, Forecasting, Call Centers, Data Analysis, IEX Total View, e-WFM, Technical Writing, Document Imaging, Records Management, Budgets, Business Process..., Database Administration, Reporting & Analysis, Work Instructions, Quality Control, Problem Solving, Strategic Planning, Hiring Employees, Relationship Management, Internal Audit, Project Management, Team Management, Compliance, PowerPoint, Regression Testing, Analysis, Microsoft Excel
Education
University of Phoenix 2005 — 2006
Bachelors of Science, Business Management
Independence University April 2012 - Present
Anthem Education Group 2011 - 2012
American express March 2011 - December 2011
University of Phoenix November 2007 - November 2010
Skills
IS3, campus vue, Microsoft Office, Microsoft Excel, Microsoft Word, oracle, 10 key, Teamwork, Customer Service, 10 Key, Student Financial Aid, Data Entry, Leadership, Access, Analysis, Data Analysis, Training, Finance, Higher Education, Adult Education, Student Affairs, Staff Development, PowerPoint, Public Speaking, Resume Writing
Education
University of Phoenix 2008 — 2009
Physiology, General
maryvale high school
high school diploma, General Studies
American Express October 2003 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, English, Photoshop, Process Improvement, Outlook, Recruiting, Interviews
Education
University of Phoenix 2012 — 2016
Bachelor's degree, Psychology
Theodore Roosevelt Highschool 1990 — 1993
High School, High School/Secondary Diplomas and Certificates
Nelson Laboratories, Inc. June 2014 - Present
Nelson Laboratories, Inc. October 2012 - May 2014
Heuberger Subaru November 2011 - September 2012
Associated Food Stores May 2010 - October 2011
Macey's Food Stores October 2009 - April 2010
American Express November 2006 - July 2007
A Better Clean June 2006 - November 2006
Macey's Food Stores February 2005 - November 2006
Skills
Customer Service, Process Improvement, Training, Microsoft Office, Team Building, Leadership
Education
University of Phoenix 2011 — 2014
Bachelor's Degree, Business Management, 3.79 GPA
University of Phoenix 2010 — 2011
Associate's Degree, Psychology, 3.67 GPA
Copper Hills High School 2004 — 2006
High School, 3.5 GPA
Globaltech, Inc. September 2015 - Present
Globaltech, Inc March 2015 - September 2015
American Express May 2008 - February 2015
The Committee for Hispanic Children and Families, Inc. February 2006 - May 2008
Chase June 2000 - March 2005
Skills
Microsoft Office, Invoicing, Microsoft Excel, Account Reconciliation, Accounts Payable, Microsoft Word, Financial Analysis, Human Resources, General Ledger, Banking, Spreadsheets, Lotus Notes, Administrative..., Accounts Receivable, Office Management, Access, QuickBooks
Education
University of Phoenix
BSB, ACCOUNTING
American Express October 2006 - Present
Education
University of Phoenix 1997 — 2000
Bachelor of Applied Science (B.A.Sc.), Information Technology
Deloitte February 2015 - Present
PwC July 2014 - February 2015
Accenture October 2011 - February 2014
JRMP Enterprises, Inc. November 2007 - October 2011
Central Florida Chapter ASTD April 2007 - December 2008
Learn.com June 2005 - November 2007
First Data August 2002 - June 2005
PBS&J August 2001 - August 2002
Concentric Enterprises June 2000 - August 2001
American Express April 1997 - June 2000
Skills
Performance Management, Instructional Design, Learning Management, E-Learning, Project Management, Program Management, Training, Talent Management, Team Building, Business Development, Management, Enterprise Software, Product Management, Blended Learning, Training Delivery, Software Documentation, Social Networking, E-commerce, Leadership, Strategy, Software Development, Business Analysis, Marketing, SEO, Online Marketing, Leadership Development, Networking, Start-ups, Learning Management..., Business Strategy, Consulting, Project Planning, Management Consulting, Social Media Marketing, Interviews, CRM, Sales, Needs Analysis, Change Management, SaaS, Salesforce.com, Organizational..., Vendor Management, Business Process..., Performance Improvement, Team Leadership, Cross-functional Team..., Employee Training, Workshop Facilitation
Education
University of Phoenix 2001 — 2003
MAOM, Organizational Management
University of Phoenix 1999 — 2001
Bachelor of Science, Business Information Systems
Discovr Financial Services Business Development ManagerDiscoverJune 2010 - Present
American Express February 2006 - September 2008
Education
University of Phoenix 2005 — 2008
Bachelor’s Degree, Finance and Financial Management Services
American Express March 2013 - Present
American Express March 2004 - March 2013
Flagg Ranch Resort October 2002 - October 2003
Skills
Learning Solutions, E-learning, Instructional Design, Soft Skills, Curriculum Development, ADDIE, Instructor-led Training, Adult Education, Web-based Training, Blended Learning, Needs Analysis, E-learning Development, Job Aids, Project Management, E-Learning, Captivate, Training Delivery, Leadership Development, Training, Learning Management..., Learning Management, SnagIt, Management, Process Improvement
Education
University of Phoenix 2009 — 2010
Master of Arts (M.A.), Curriculum and Instruction
University of Phoenix 2004 — 2009
Bachelor of Science in Information Systems and Technology, Design and Visual Communications, General
MICAMP January 2014 - Present
VC Dynamics 2011 - 2013
PMI 2007 - 2011
GA 2005 - 2007
USAA 2001 - 2005
American Express 1992 - 2001
Skills
New Business Development, Direct Sales, Business Development, Marketing Strategy, Business Strategy, Marketing, Strategic Planning, Merchant Services, Financial Analysis
Education
University of Phoenix
Business Administration and Management, General
T-Mobile December 2001 - June 2012
Amerix Corporation January 2000 - February 2001
First USA/Bank One November 1995 - January 2000
Citibank Nevada June 1988 - November 1995
Household Credit Services 1989 - 1990
American Express November 1979 - June 1988
Skills
Telecommunications, Wireless, GSM, Mobile Devices, Call Center, Leadership Development, Employee Management, Financial Services, Call Center Management, Process Improvement, Leadership, Management, Customer Experience, Operations Management, Call Centers, Coaching, Training, Project Management, Team Building, Strategy, Team Leadership, Cross-functional Team..., Change Management, Customer Satisfaction, IVR, Workforce Management, Performance Management, Customer Retention, Program Management, Talent Management, Enterprise Software, Avaya, Business Analysis, Outsourcing, Hiring, Call Center Development, Business Process..., CRM, Team Management, Product Management, Sales Operations, Account Management, Forecasting, Executive Management, Contact Centers, P&L Management, Start-ups, Vendor Management, Direct Sales, Cellular Communications
Education
University of Phoenix
BA - Management, Business Administration, Management and Operations
ITT Technical Institute June 2015 - Present
American Express February 2014 - Present
On The Edge Software Consulting January 1998 - Present
Paradise Valley Community College August 2012 - August 2014
Caris Life Sciences April 2013 - December 2013
Redflex Traffic Systems March 2010 - April 2013
AAA August 2009 - February 2010
AAA May 2009 - February 2010
AAA May 2008 - February 2010
Acxiom December 2007 - April 2008
Skills
Director of Software, Development/Technical..., Enterprise Java..., Enterprise Solutions..., Enterprise Microsoft..., Architecture, SOA, J2EE, .NET, Java, C++, Websphere, Programming, Weblogic, XML, PL/SQL, JavaScript, C#, SQL, Web Services, Databases, Software Development, Integration, Agile, Tomcat, ASP.NET, Enterprise Architecture, Hibernate, UML, HTML, AJAX, Windows, Ant, Spring, Web Development, CSS, Struts, Apache, Visual Studio, Subversion, Team Building, Agile Methodologies, Java Enterprise Edition, Unix, SDLC, Database Design, Enterprise Software, Testing, Software Project..., Security
Education
University of Phoenix 2008 — 2011
Master Degree in Education, Adult Education and Training
Missouri Institute of Technology (now DeVry) 1979 — 1982
Bachelors of Science, Electrical Engineering
Base Camp Home Inspection, LLC June 2014 - Present
Zenith Education Group June 2011 - Present
United States Army March 1991 - August 2014
Ultimate Wellness & Spa October 2009 - January 2011
Vos Vinum June 2008 - September 2009
Eos Airlines November 2007 - May 2008
American Express December 1997 - November 2007
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Home Inspections, Dog Training
Education
University of Phoenix 2005 — 2007
AAS, Business/Marketing
American Express September 2014 - Present
Apriva April 2012 - June 2014
Greyhound Lines, Inc. June 2010 - June 2012
Perot Systems Government Services March 2008 - August 2009
Carrer connection INC June 2006 - March 2008
Skills
Leadership, Employee Training, Technical Support, Vendor Management, Payments, Windows, Call Centers, Software Development, Requirements Analysis, Sales Management, Network Processors, Payment Gateways, Servers, Process Improvement, Program Management
Education
University of Phoenix 2013 — 2013
Bachelor of Business Administration (B.B.A.), Not Completed
cambridge school, Colombia
high school diploma
American Express December 2014 - June 2015
Americn Express 1999 - December 2014
American Express April 2013 - May 2014
Americn Express 1999 - 2013
Travel Counselor 1982 - 2013
Travel Counselor 1982 - 2013
Americn Express August 2000 - August 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, Live Meeting, Salesforce.com, career track, Call Centers, Recruiting
Education
University of Phoenix
Project Management
Wylie E Groves
Walden University May 2014 - Present
Northcentral University May 2013 - October 2014
Northcentral University November 2010 - 2014
Kelly IT Resources 2007 - 2009
Johnson Staffing 2006 - 2007
Apollo Group 2002 - 2007
University of Phoenix 2003 - 2006
American Express 1997 - 2002
Skills
Business Analysis
Education
University of Phoenix 2002 — 2006
Doctorate, Managment
University of Phoenix 2002 — 2006
Doctorate, Managment
Vibrant Web January 2013 - Present
American Express November 2010 - October 2013
American Express March 2005 - November 2010
MCP Media July 2009 - January 2010
NOTA Industries Web Design January 2007 - July 2009
NOTA Skateboarding February 2004 - June 2007
Skills
SEO, Social Media Measurement, Social Media Strategist, Social Media Consulting, Social Media Integration, Web Design, Web Interface Design, Interactive Creative..., Web Analytics, Web Marketing, Website Development, SharePoint, SharePoint Designer, Adobe Fireworks, Dreamweaver, Photoshop, Logic Pro, Pro Tools, Microsoft Word, Microsoft Excel, PowerPoint, WordPress, Joomla, Drupal, Audio Engineering, Audio Editing, Audio Post Production, Professional Audio, Flyers, Posters, Poster Presentations, Facebook, Facebook Marketing, Blogging, Online Marketing, Social Media Marketing
Education
University of Phoenix 2006 — 2008
ABB March 2011 - Present
Infocrossing, a Wipro Company September 2003 - October 2010
(i)Structure, a Level 3 Company October 2000 - September 2003
American Express October 1997 - October 2000
American Express June 1993 - October 1997
American Express January 1989 - June 1993
Skills
ITIL, SDLC, CRM, Project Management, Management, Enterprise Software, Account Management, Leadership, Incident Management, Strategy, Training, Security, Cloud Computing, Service Delivery, Business Process..., Outsourcing, Business Intelligence, IT Service Management, MS Project, Team Leadership, Program Management, Data Center, Business Analysis, IT Strategy, Business Process, Project Planning, Integration, Vendor Management, Analysis, Solution Architecture, Pre-sales, Networking, IT Operations, IT Management, ERP, Requirements Analysis, Enterprise Architecture, Disaster Recovery, Business Development, IT Outsourcing, Professional Services, Managed Services, PMO, Project Portfolio..., Infrastructure, PMP, Technical Support, Service Management
Education
University of Phoenix 2000 — 2003
BSB, E-Commerce (Information Technology)
AutoPoint, a Solera Company July 2015 - Present
Nelson Laboratories, Inc. October 2013 - July 2015
Chargeback.com 2012 - September 2013
Chargeback Guardian LLC May 2012 - August 2012
American Express July 2010 - October 2011
American Express September 2009 - January 2011
GE Money December 2008 - September 2009
GE February 2005 - 2007
General Electric February 2005 - May 2006
General Electric March 2001 - 2004
Skills
Credit Cards, Cards, Six Sigma, Payments, Compliance, Change Management, Team Leadership, Account Management, Operations Management, Customer Experience, Customer Retention, Event Planning, Event Management, Conference Coordination, Hotel Contract..., Customer Events, MS Project, Cross-functional Team..., Cost Saving Initiatives, Employee Hiring, Process Flow, Complaint Management, Thought Leadership, Contract Negotiation, Risk Management, Process Improvement, Leadership, Relationship Management, Management, Payment Card Processing, Business Analysis, Vendor Management, Banking, Strategy, Customer Satisfaction, B2B, Integration, Mergers & Acquisitions, Executive Management, Electronic Payments, Financial Services, Debit Cards, New Business Development, Portfolio Management, Strategic Partnerships, Credit, Analytics, Mobile Payments, Business Strategy, Marketing
Education
University of Phoenix
Bachelors of Science, Business Management
University Of Utah
Alta High
Meritus AZ May 2015 - September 2015
UnitedHealth Group April 2009 - May 2015
American Express July 2005 - March 2009
MEGA Life and Health (Star HRG) June 2002 - May 2005
Schaller Anderson March 1998 - November 2001
Managed Care Solutions 1997 - 1999
MCI 1991 - 1995
Skills
SDLC, Process Improvement, Business Analysis, Vendor Management, Project Management, PMP, Program Management, MS Project, SharePoint, Troubleshooting, Visio, Data Warehousing, Software Documentation, Leadership, IT Management, IT Strategy, PMO, Information Technology, Business Intelligence, Requirements Gathering, Integration, Disaster Recovery, Requirements Analysis, IT Service Management, Healthcare Information..., Business Process, Software Project..., ITIL, Business Process..., Project Portfolio..., Enterprise Architecture, Cross-functional Team..., Change Management, Testing, Agile Methodologies, Software Development, Quality Assurance, Outsourcing
Education
University of Phoenix 1996 — 2000
Berge Mazda Volkswagen April 2014 - Present
American Express June 2012 - June 2013
Ciber, Inc. August 2008 - December 2008
Skills
Accounting, Microstrategy, MicroStrategy Reporting, Credit Analysis, Financial Analysis, Financial Variance..., G/L Reconciliations, Account Reconciliations, Monthly Closing, Reporting & Analysis, Business Process, Account Reconciliation, Finance, Analysis, Management, Strategy, Pivot Tables, General Ledger, Financial Statements, Financial Reporting, Business Analysis, Accounts Payable
Education
University of Phoenix 2003 — 2005
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 1999 — 2003
Bachelor of Science, Information Technology
IBM July 2014 - Present
Southport Services Group May 2013 - February 2014
American Express July 2012 - April 2013
American Express January 2011 - August 2012
American Express October 2006 - February 2011
APS May 2001 - October 2006
Skills
Data Modeling, Data Warehousing, Microstrategy, Informatica, Business Intelligence, Requirements Gathering, Requirements Analysis, ETL, Data Quality, Financial Reporting, Data Analysis, Business Process Mapping, Pegasystems PRPC, Pega PRPC, Data Integration, Solution Architecture, SDLC, IT Strategy, Agile Methodologies, Enterprise Architecture, Business Process, Strategy, Program Management, Change Management, Analysis, Cross-functional Team..., Business Requirements, Vendor Management, Oracle, Business Analysis, Software Project..., Data Migration, Visio, DB2, Business Objects, Resource Management, Software Documentation
Education
University of Phoenix 2002 — 2004
MBA - TM, Technology
University of Phoenix 2000 — 2002
Bachelor of Science (B.S.), Business Information Systems
Blue Cross and Blue Shield of Louisiana May 2015 - Present
Blue Cross Blue Shield of Louisiana August 2011 - May 2015
American Express 2006 - July 2011
Jacobs 2004 - 2006
Skills
Project Management, Project Planning, Strategic Planning, SDLC, Visio, Business Analysis, Software Documentation, Vendor Management, Management, Budgets, Testing, SQL, Business Process..., Software Project..., Process Improvement, Integration
Education
University of Phoenix 1998 — 2005
Masters, Computer Information Systems
US Foods July 2012 - January 2013
Experis IT September 2010 - June 2012
American Express December 2009 - September 2010
Sidley Austin June 2008 - July 2009
Kirkland & Ellis LLP July 2004 - June 2008
Hypercom June 1997 - May 2004
Skills
Network Administration, Projects, Resource Management, SharePoint, Vendor Management, Software Installation, Service Desk, Troubleshooting, Visio, ITIL, IT Service Management, Windows 7, Disaster Recovery, IT Management, Software Documentation, Citrix, XP, Windows Server, PMO, Active Directory, System Deployment
Education
University of Phoenix 2003 — 2008
BS, Information Technology
BCD Travel June 2015 - Present
WageWorks April 2013 - May 2015
American Express Business Travel July 1989 - April 2013
American Express July 1989 - July 2009
Skills
Six Sigma, Leadership, Negotiation, Call Center, Business Travel, Relationship Management, Customer Experience, Business Strategy, Account Management, Strategic Planning, Project Management, Change Management, Vendor Management, Business Process..., Salesforce.com, Process Improvement, Travel Management, Call Centers, Strategy, Customer Retention, Team Leadership, Business Planning, Sabre, Team Management, Coaching, Team Building, Online Travel, Travel Technology, Leisure Travel, Tourism, Recruiting, CRM, Customer Satisfaction, Management, Business Development, Operations Management, Contract Negotiation, Business Analysis, Client Services
Education
University of Phoenix 2010 — 2012
Master of Management, Management
University of Phoenix 2008 — 2010
Bachelor of Science Management, Management
St. Joseph High School
American Express December 1984 - Present
Skills
Credit Cards, Relationship Management, Management, Payments, Leadership, Credit, Vendor Management, Business Process..., Cross-functional Team..., Financial Services
Education
University of Phoenix
American Express
Skills
Call Centers, Customer Experience, Vendor Management, Customer Satisfaction, Customer Retention, BPO, Workforce Management, Team Management, Service Delivery, Credit Cards, Contact Centers, CRM, Relationship Management, Performance Management, Outsourcing, Process Improvement, MIS, Sla, Customer Acquisition, Offshoring, Business Process..., Team Leadership, Risk Management, Business Analysis
Education
University of Phoenix 2007 — 2011
Bachelors, Business Management
USAA January 2012 - Present
"Now Available" September 2011 - January 2012
Charles Schwab 2006 - September 2011
Charles Schwab 2006 - September 2011
American Express 1990 - 1999
Philip Morris 1986 - 1990
ExxonMobil May 1977 - October 1986
Skills
Team Leadership, Operations Management, Word, MVS, Process Improvement, Program Management, Troubleshooting, Vendor Management, MS Project, Software Documentation, Integration, ITIL, IT Management, Analysis, Management, Databases, Risk Management, Leadership, Customer Service, Business Intelligence
Education
Western International University 1999 — 2001
MBA, Management Information Systems
University of Phoenix 1995 — 1997
Bachelor, Business Information Systems
American Express July 2015 - Present
Primatics Financial November 2014 - May 2015
American Express August 2009 - November 2014
GE Money November 2008 - August 2009
GE Capital February 2004 - November 2008
GE Capital February 2004 - November 2005
Franklin Covey September 2000 - July 2003
Skills
Vendor Management, Process Improvement, SDLC, PMP, Project Management, ITIL, Cross-functional Team..., Project Portfolio..., Requirements Analysis, Program Management, Business Analysis, Quality Assurance, Training, Agile Methodologies, Business Process..., Visio, Management, Change Management
Education
University of Phoenix 2001 — 2003
Masters, Business Administration
University of Utah 1992 — 1996
Bachelors, Communications
American Express January 1989 - Present
Skills
Program Management, Business Analysis, SDLC, PMP, Team Leadership, Project Planning, Project Management, Project Delivery, Vendor Management, PMO, ITIL, Outsourcing, Process Improvement, Project Portfolio..., Enterprise Architecture, Software Project..., Business Process..., Requirements Analysis, Resource Management, IT Strategy, Business Process, IT Management, Governance, Service Delivery, Requirements Gathering, Business Transformation
Education
University of Phoenix 1991 — 2006
Bachelor’s Degree, Business
Coronado
Hilton Worldwide August 2015 - Present
American Airlines December 2013 - Present
US Airways February 2011 - December 2013
US Airways August 2006 - February 2011
American Express January 2004 - August 2006
Discover Financial 1997 - 2003
DFS 1997 - 2003
Skills
SEO, Omniture Sitecatalyst, User Experience, Adobe Analytics, Email Marketing, Process Improvement, Omniture, Business Analysis, Data Analysis, Multivariate Testing, Google Analytics, Software Documentation, Management, Testing, Online User Experience, Documentation, Social Media Marketing, Facebook Marketing, Tealium, Analysis, Monetate, Analytics, Website Development, WordPress, Opinion Lab, Program Management
Education
University of Phoenix 2004 — 2007
Bachelor of Science, Marketing
Arion Care Solutions LLC May 2015 - Present
Arion Care Solutions, LLC. September 2008 - Present
Arion Care Solutions 2007 - 2010
American Express 1989 - 2007
Skills
Management, Healthcare, Program Management, Coaching, Customer Service, Leadership, Training, Team Building, Process Improvement, Change Management, Strategic Planning, Project Management, Call Centers, Public Speaking, Microsoft Word, Microsoft Excel, Team Leadership, Organizational..., PowerPoint, Recruiting, Vendor Management, Business Process...
Education
Western International University 1999 — 2001
University of Phoenix
American Express March 2010 - Present
Ernst & Young July 2008 - March 2010
Giant Food 1991 - 2004
Education
University of Phoenix
American Express May 2000 - Present
Bank One March 1999 - May 2000
America West Airlines July 1985 - March 1999
Skills
Employee Engagement, Strategic Planning, Performance Management, Talent Acquisition, Talent Management, Process Improvement, Workforce Planning, Employee Relations, Recruiting, HRIS, Succession Planning, Leadership, Team Building, Change Management, Coaching, Onboarding, Leadership Development, Career Development, Organizational..., Interviews, Deferred Compensation, Human Resources, FMLA, Employee Benefits, College Recruiting, HR Consulting, HR Policies, PeopleSoft, Benefits Administration, Personnel Management, Training, New Hire Orientations, Organizational..., Hiring, Policy, Labor Relations, Employee Training, Applicant Tracking..., Organizational Design, Employer Branding, Employment Law, Executive Coaching
Education
University of Phoenix 2003 — 2006
Master's, Organization Management
Key Equipment Finance December 2004 - Present
American Express 1999 - 2003
Education
University of Phoenix 2005 — 2007
MBA, Management and Finance-Houston Campus
Bridge 2 Solutions June 2015 - Present
American Express April 2011 - June 2015
American Express March 2007 - April 2010
American Express December 2000 - March 2007
American Express September 1997 - December 2000
American Express June 1989 - September 1997
Skills
Call Centers, Vendor Management, Credit, Process Improvement, Leadership, Management, Training, Analysis, Banking, CRM, Performance Management, Program Management, Team Building, Strategic Planning, Business Analysis
Education
University of Phoenix 2009 — 2015
American Express October 2004 - Present
American Express January 2002 - October 2004
Skills
Re-engineering, Vendor Management, Project Portfolio..., Six Sigma, Business Analysis, Program Management, Risk Management, Business Process
Education
University of Phoenix 1992 — 1997
MBA, Business Administration
University of Northern Colorado 1981 — 1985
BS, Business Administation
American Express 2005 - 2013
Citigroup Asset Management 2003 - 2005
Education
University of Phoenix 2008 — 2009
Business Administration
Bank of America May 2011 - Present
Bank of America March 2010 - May 2011
Bank of America April 2009 - March 2010
Bank of America September 2006 - April 2009
Bank of America November 2003 - September 2006
Wachovia Securities Financial Network September 2003 - November 2003
Intuit July 2002 - April 2003
Jones International University March 2001 - December 2001
American Express August 1989 - March 2001
Skills
DFSS Green Belt, Cross-functional Team..., Change Management, CRM, Business Process, Management, Leadership, Integration, Project Management, Six Sigma, Team Building, Marketing, Call Centers, Financial Analysis, Integrated Marketing, Recruiting, Human Resources, Customer Experience, Product Development, Portfolio Management
Education
University of Phoenix 2006 — 2009
BS, Business
American Express January 2002 - Present
American Express April 1992 - Present
American Express Business Travel 2003 - 2010
Rosenbluth International / American Express 2000 - January 2002
LUCENT TECHNOLOGIES SINGAPORE PTE, LTD 1997 - 2000
Education
University of Phoenix
MBA, International Business
Genova Diagnostics, Inc. 2011 - Present
Arrowhead Hospital May 2004 - October 2005
Heartland Humane Society January 2003 - April 2004
American Express January 2000 - April 2002
Bechtel Corporation November 1998 - January 2000
Thrivent Financial for Lutherans March 1996 - October 1998
Skills
Nutrition, Healthcare, Public Speaking, Customer Service, Coaching, Nutritional Counseling, Clinical Research, Wellness, Alternative Medicine, Leadership, Medicine, Team Building, Training, Herbal, Health Education, Chronic Illness, Family Medicine, Clinical Nutrition, Prevention, Diabetes, Digestive Disorders, Detoxification, Treatment, Supplements, Pain Management, Holistic Health
Education
Southwest College of Naturopathic Medicine 2006 — 2010
Naturopathic Doctor, Alternative and Complementary Medicine and Medical Systems
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations
The Celtic Fringe LLC March 2011 - Present
Kimberleigh Forrester Photography June 2009 - Present
WayCup Coffee December 2010 - June 2011
American Express February 1996 - June 2009
Skills
Graphic Design, Customer Service, Customer Experience, Process Improvement, Customer Satisfaction, Advertising, Call Center
Education
University of Phoenix 1997 — 2000
Business
American Express April 2014 - Present
Paradigm Technology August 2009 - April 2014
University of Phoenix 2006 - 2008
CVS Caremark Corporation 1994 - 2005
Skills
Strategic Planning, Microsoft Office, Social Media, Account Management, Change Management, Customer Service, Sales Management, Project Management, New Business Development, Marketing Communications, Sales, Marketing Strategy, Recruiting, Management, CRM, Strategy, Business Development, Training, Vendor Management
Education
University of Phoenix
Bachelors, Business
American Express June 2014 - Present
Green Tree Servicing August 2013 - May 2014
Green Tree Servicing November 2011 - August 2013
Green Tree Servicing July 2009 - November 2011
DriveTime 2007 - 2009
Qwest Communications 1998 - 2006
Skills
Software Documentation, Customer Satisfaction, Process Improvement, Training, Leadership, Team Leadership, Call Center, Customer Service, Vendor Management, Call Centers, PowerPoint, Microsoft Office, Project Management, Technical Writing, Cross-functional Team..., Outlook, Change Management, Microsoft Excel, Telecommunications, Team Building, Sales, Management, Employee Relations, Visio, Troubleshooting, Coaching, Operations Management, Leadership Development, Recruiting, Performance Management, Budgets
Education
University of Phoenix 2012 — 2014
Master of Arts (M.A.), Adult and Continuing Education and Teaching, 3.97
University of Phoenix 2009 — 2012
Bachelor of Science (BS), Business Management, 3.88
Express Scripts May 2014 - Present
Express Scripts January 2012 - May 2014
Express Scripts January 2010 - January 2012
Express Scripts August 2008 - January 2010
Express Scripts March 2008 - August 2008
American Express July 2005 - March 2008
American Express March 2004 - July 2005
American Express February 2003 - July 2005
Skills
Continuous Improvement, Program Management, Change Management, Lean Manufacturing, Project Management, Leadership, Strategic Planning, Six Sigma, Vendor Management, Customer Satisfaction, Strategy, CRM, Training, Process Improvement, Budgets, Risk Management
Education
University of Phoenix 2005 — 2007
Master of Business Administration
University of Phoenix 2004 — 2007
Master of Business Administration
University of Phoenix 2002 — 2004
Bachelor of Science, Business Management
University of Phoenix 2001 — 2004
Bachelor of Science, Business Management
Wells Fargo Wealth, Brokerage and Retirement May 2015 - Present
Wells Fargo Insurance Services March 2014 - May 2015
Wells Fargo Home Mortgage March 2012 - March 2014
Wells Fargo January 2008 - March 2012
Wells Fargo November 2005 - January 2008
TQ3Navigant October 2004 - November 2005
American Express December 1999 - May 2004
Skills
Training, Management, Analysis, Workshop Facilitation, Sales, Microsoft Office, Sales Management, Time Management, Organizational..., Leadership Development, Performance Management, Change Management, Process Improvement, Coaching, Employee Relations, Customer Service
Education
University of San Francisco 2006 — 2009
Masters of Science, Organizational Development
University of Phoenix 2001 — 2005
Bachelors of Science, Business Management
Dexter Enterprise Solutions, LLC May 2015 - Present
American Express April 2004 - May 2015
ORANGE COUNTY TEACHERS FEDERAL CREDIT UNION (OCTFCU) 2002 - 2004
DexterB 2000 - 2002
Hypercom 1999 - 2000
Intel Corporation 1996 - 1999
EXECUCAD, INC 1992 - 1996
United States Marine Corps 1987 - 1993
Skills
Enterprise Architecture, SDLC, Analysis, Relational Databases, Requirements Gathering, Databases, Distributed Systems, Software Project..., Database Design, Systems Analysis, Certified Scrum Master..., Requirements Analysis, SQL Server, Solution Architecture, Vendor Management, Integration, VB.NET, Application Development, Data Warehousing, SQL, Business Intelligence, Business Analysis, Process Development, Visual Basic, ASP, Agile, IIS, Application Architecture, SOA, C#, XML, Agile Project Management, Windows, Unix, Software Development, System Architecture, Visio, .NET, Testing, Process Improvement, T-SQL, Mentoring, Business Management, Deployment, Six Sigma, Theory of Constraints, Pareto, Gantt, Microsoft SQL Server
Education
ASPE 2013 — 2013
Certified ScrumMaster Workshop
American Express 2006 — 2006
Six Sigma Black Belt Training, Six Sigma
American Express 2006 — 2006
Sigma Yellow Belt Training, Six Sigma
American Express 2005 — 2005
Sigma Green Belt Training, Six Sigma
University of Phoenix 1999 — 2001
Master of Business Administration, Business
University of Phoenix 1997 — 1999
Bachelor of Science, Business Information Systems, Information Systems
American Exress February 2011 - Present
American Express March 2010 - February 2011
American Express- TRS January 2006 - February 2011
ESC Loyalty December 2004 - November 2005
American Express- TRS January 2000 - October 2003
American Express- TRS February 1999 - January 2000
American Express- TRS October 1990 - February 1999
Skills
Call Centers, Six Sigma, Business Process, Program Management, Management, Leadership, Sales, Analytics, Customer Service, Vendor Management, Project Management, Business Analysis, Strategic Partnerships
Education
University of West Georgia 1982 — 1984
University of Phoenix
JDA Software February 2015 - Present
US Airways March 2012 - Present
IBM Global Services May 2002 - April 2009
American Express February 1996 - May 2002
American Express 1997 - 2002
Price Waterhouse Coopers August 1992 - February 1996
Skills
Process Improvement, Requirements Analysis, Business Analysis, Requirements Gathering, SDLC, Visio, Vendor Management
Education
University of Phoenix 1992 — 1994
BSBA, General Business
Paradise Valley Community College 1990 — 1992
Associates Degree, General Studies
Signature Consultants for Wells Fargo July 2015 - Present
HonorHealth October 2014 - July 2015
CDI Corporation June 2014 - October 2014
American Express (contract through CDI IT Solutions) April 2012 - October 2014
CDI Corporation April 2012 - June 2014
American Express Business Travel May 2009 - June 2010
American Express May 2006 - November 2008
Skills
Customer Relations, Call Center, Customer Service, Business Analysis, Customer Satisfaction, Team Leadership, Coaching, Program Management, Account Management, MS Office Suite, PowerPoint, Excel, Salesforce.com, Microsoft Office, Visio, Outlook, Process Improvement, Problem Solving, MS Project, Mentoring, Team Building, Vendor Relations, Team Management, Lotus Notes, Instructional Design, Word, Public Speaking, SharePoint, Project Planning, Customer Experience, Business Process..., Change Management, Training, Analysis, Certified Scrum Master..., SDLC, Call Centers, Cross-functional Team...
Education
Keller Graduate School of Management 2011 — 2013
MBA/PM, Project Management, A
University of Phoenix 2009 — 2010
Masters, Adult Education and Training
University of Phoenix 2006 — 2009
B.S., Business Administration
Venture Brothers, LLC June 2011 - Present
Apollo Group October 2006 - Present
USAA June 2005 - April 2006
American Express September 2004 - June 2005
Discover Financial Services November 2001 - July 2004
Theater Works June 1991 - February 2001
Skills
Financial Analysis, Student Financial Aid, Leadership, PeopleSoft, Training, Coaching, Public Speaking, Retaining Customers, Adult Education, Campus, Staff Development, Higher Education, Student Affairs, Project Management, Finance, Business Strategy, Business Analysis, Marketing, Psychology, Career Development, Career Assessment, Customer Service, Customer Satisfaction, Customer Retention, Customer Escalation..., Customer Experience, Financial Reporting, Managerial Finance, Admissions, Actors, Microsoft Excel, Oracle, Exceptional People..., Internal Communications, Employee Engagement, Program Management, Management, CampusVue, Time Management, Policy, Employee Training, Community Outreach, Conflict Resolution, Critical Thinking, Resume Writing, Leadership Development, Organizational..., Career Counseling, E-Learning
Education
University of Phoenix 2012 — 2018
Doctor of Philosophy in Industrial/Organizational Psychology (Ph.D./IO), Industrial and Organizational Psychology
University of Phoenix 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2008 — 2010
Bachelor of Science in Business with a concentration in Global Management (BSB/GBM), Global Business Management
Barry Goldwater High School 1998 — 2002
High School Diploma, International Baccalaureate
American Express September 2014 - Present
American Express June 2013 - September 2014
American Express July 2011 - June 2013
Clark and Associates, CPAs January 2012 - June 2012
American Express June 2009 - June 2011
Intuit November 2007 - April 2009
Skills
Financial Services, Customer Experience, Call Centers, Financial Analysis, Process Improvement, Accounting, Credit Cards, Financial Statements, Coaching, Customer Service, Analysis, Banking, Vendor Management, Relationship Management
Education
University of Phoenix 2009 — 2011
Master's Degree, Accounting
University of Wyoming
Bachelor’s Degree, Social Science
Verizon Wireless July 2009 - Present
Verizon Wireless January 2009 - Present
Occurrence Teleservices January 2007 - January 2009
Stampin’ UP January 2004 - January 2007
Stampin' Up! Inc 2004 - 2007
Myriad Genetic Laboratories January 2003 - January 2004
American Express January 1994 - January 2002
Skills
Employee Engagement, Employee Relations, Training, Human Resources, FMLA, Employee Benefits, PeopleSoft, New Hire Orientations
Education
University of Phoenix 1992 — 2005
BA, Business Administration
American Express March 2012 - Present
The Home Depot - Arizona October 2003 - May 2007
Lowes Home Improvement. - Arizona January 2000 - January 2003
Sears/The Great Indoors. - Arizona January 1992 - January 2000
Skills
Management, Product Development, Sales, Sales Management, Training, Customer Service, Marketing, Cross-functional Team..., Team Leadership, Leadership, Negotiation, Performance Management, Contract Negotiation, Process Improvement, Marketing Strategy, Team Building, Operations Management, Retail, Business Analysis, Program Management, Time Management, Forecasting, Inventory Management, Project Planning
Education
Buena Vista College
Bachelors of Business Administration Degree
University of Phoenix
Masters of Business Administration
Cross mark January 2010 - Present
First Mortgage March 2005 - March 2010
Popular Mortgage February 1999 - January 2005
American Express February 1999 - April 1999
Amtel Cellulars January 1996 - January 1998
Skills
Customer Service, Compliance, Team Leadership, Training & Development, Advertising, Analysis, Risk Management, Employee Relations
Education
Berlitz 2010 — 2010
University of Phoenix 2010 — 2010
Master Degree, Global Management
University of Phoenix 2004 — 2009
16, Marketing
University of Phoenix 2004 — 2009
Bachelor in Business of Science, Marketing 2004
University of Sacred Heart 1998 — 2004
Bachelor, Communications
NAC Soft LLC 2001 - Present
American Express April 1981 - August 2001
Education
University of Phoenix 2003 — 2005
Information Technology, Computer Science
Self-employed October 2009 - Present
American Express May 1991 - February 2006
Skills
Business Strategy, Management Consulting, Strategy, Financial Analysis
Education
University of Phoenix 1994 — 1996
MAOM, Business, Management, Marketing, and Related Support Services
Huntington Mortgage Group November 2012 - Present
Huntington National Bank June 2003 - Present
American Express March 2000 - May 2003
Skills
Mortgage Banking, Financial Services, Customer Service, Sales Management
Education
University of Phoenix 2004 — 2006
Masters, Business Administration and Management, General
Wright State University 1995 — 1999
Bachelor's Degree, Financial Services
American Express 1991 - 2013
Education
University of Phoenix 2001 — 2003
Business Management
Delta Air Lines July 2011 - Present
American Express September 2004 - December 2008
Skills
Commercial Aviation, Aviation, Airports, Airlines, Sabre, Aircraft, Ticketing, Flight Safety, Business Travel, Airline Ticketing, Airline Reservations, Travel Technology, Cruises, Flights, Aerospace, Customer Service, Apollo, Galileo, Travel Management, Pricing, Operations Management, IATA, Leisure Travel, Revenue Analysis, Travel Planning, Transportation, Online Travel, Tourism, GDS, Car Rental, Airline Management, Vacation, Tour Operators, Hotel Booking, Leisure, Amadeus GDS, Earth Science, Water Management, Environmental Policy
Education
University of Phoenix 2012 — 2015
Environmental Science
Utah Valley University
Environmental Management
CompHealth August 2013 - Present
American Express March 2006 - July 2013
Education
University of Phoenix 2011 — 2013
Bachelor of Science (BS), Business Management