American Express
Industry: Financial services company
DescriptionThe American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. Headquarters: New York City, New York, United States CEO: Stephen Squeri Number of employees: ~55,000 (2017) Founders: Henry Wells, William Fargo, John Butterfield
American Express List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at American Express. You can filter them based on skills, years of employment, job, education, department, and prior employment.
American Express Salaries. You can even request information on how much does American Express pay if you want to. Learn about salaries, pros and cons of working for American Express directly from the past employees.
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29,038 American Express employees in database. Find out everything there's to know about American Express employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
American Express Employees
Just Energy April 2012 - Present
Just Energy April 2010 - April 2012
Just Energy August 2007 - April 2010
Just Energy August 2006 - August 2007
American Express March 1998 - August 2006
Skills
Business Analysis, SQL, Process Improvement, Project Management, CRM, SOAP, Solution Architecture, Energy, Business Process..., Customer Service, Performance Management, Commodity Markets, Natural Gas, Energy Markets, Vendor Management, Change Management, Analysis, Data Analysis, Management, Leadership, SharePoint, Operations Management, Forecasting, Risk Management, Team Leadership, Salesforce.com, Business Intelligence, Cross-functional Team...
Education
Centennial College 1995 — 1998
Business Administration, Management and Operations
American Express July 2012 - Present
Streamlite March 2010 - June 2012
DAW Communications January 2008 - February 2010
DAW Communications 2003 - 2008
DHL 2002 - 2003
Morgan Stanley 2000 - 2002
Skills
Consultative Selling, Problem Solving, Contract Negotiation, High-Level Relationship..., Vendor Management, Negotiation, New Business Development, Marketing Strategy, Sales, Leadership, Sales Management, Customer Retention, Selling, Sales Operations, Strategic Planning, Account Management, Cross-functional Team..., Management, Strategy, Operations Management, Team Building
Education
Central Connecticut State University 1995 — 2000
Bachelor of Arts (B.A.), Communications
American Express December 2013 - Present
American Express June 2012 - December 2013
American Express July 2008 - June 2012
American Express August 2007 - July 2008
American Express August 2006 - August 2007
American Express April 2001 - August 2006
American Express April 1999 - April 2001
Pfizer 1993 - 1994
Reckitt & Colman 1991 - 1993
Pfizer 1990 - 1991
Skills
Process Improvement, Analytic Reporting, Computer-related, Visual Basic, Access, SharePoint, Leadership, Call Center..., Risk Analytics, Forecasting, Employee Engagement, Relationship Management, .NET, Wireless Networking, Microsoft Office, Customer Experience..., Operational Risk, Credit Risk, Customer-focused, Customer Service..., Microsoft SQL Server, Macro, iPhone, iPad, Keynote, eWFM, Credit Cards, Training, Business Analysis, Credit, Finance, Payments, Analytics, Financial Services, Cards, Risk Management, Electronic Payments, Financial Risk, Management, Debit Cards, Operational Risk..., Merchant Services, Call Centers
Education
Centennial College 2006 — 2007
DeVry Institute of Technology 1998 — 1999
The Chartered Institute of Marketing UK 1993 — 1994
The Prudential Insurance Company of America August 2014 - Present
State Farm Insurance March 2011 - August 2014
Highland Capital Brokerage January 2010 - October 2010
Phoenix Life Insurance January 2002 - October 2009
Capital Institutional Services January 2000 - July 2001
HD Vest October 1998 - January 2000
American Express April 1991 - May 1998
Skills
Life Insurance, Fixed Annuities, Insurance, Disability Insurance, Retirement, Retirement Planning, Mutual Funds, Estate Planning, Term Life Insurance, Investments, Long-term Care, Strategic Financial..., Whole Life, Financial Services, Small Business, Financial Planners, Long Term Care Insurance, Leadership, Sales, CRM, Wealth Management, Financial Advisory, Public Speaking, Business Planning, Universal Life, Variable Annuities, 401k, Sales Process, Sales Operations, Financial Planning, Series 6
Education
The American College 2009 — 2014
CLU®
The American College 2009 — 2013
ChFC
The American College 2002 — 2006
LUTCF®
Centenary College of Louisiana 1988 — 1992
Bachelor
Rogers Digital Media February 2007 - Present
Creative Niche May 2006 - January 2007
MacLaren McCann June 2006 - October 2006
Search Engine A&D September 2004 - September 2005
American Express 2004 - 2004
Skills
Flash, HTML, ActionScript, Microsites, DHTML, Programming, Advertising, CSS, JavaScript, Photoshop, jQuery, Illustrator, Web Design, HTML5, Graphic Design, After Effects, Adobe Creative Suite, Premiere, Web Development, HTML 5, User Interface Design, Interaction Design, Photography, User Experience, Animation, Digital Media
Education
Lakehead University 2005 — 2006
BEd, Primary Junior Education
Centennial College 2003 — 2004
New Media Design
York University 2000 — 2003
BA, Fine Arts
Summit Medical Group of New Jersey May 2011 - Present
Aim Healthcare March 2011 - May 2011
American Express June 2001 - November 2001
Talkcity.com January 2000 - January 2001
MarketSource January 1998 - January 2000
International Quality & Productivity Center January 1995 - January 1998
Newsweek, Inc January 1988 - January 1995
Skills
Marketing, Management, Direct Marketing, Medical Terminology, Recruiting, Customer Service, Sales, Advertising, Hospitals, Medical Records, HIPAA, Time Management
Education
Union County College 2013 — 2016
Associates of Nursing, RN
Sanford-Brown Institute 2010 — 2011
M.A., Healthcare
New York University 1991 — 1993
Publishing
Centenary College 1984 — 1988
BS, Fashion Merchandising & Retail
American College in London 1987 — 1987
Liberal Arts
American Association of Medical Assistants
Centenary College
BS, Fashion Merchandising and Retail
New York University
The American College in London
Carlson Wagonlit Travel March 2012 - Present
Ovation Corporate Travel October 2006 - March 2012
Ovation Travel Group October 2006 - December 2011
Ovation Travel Group October 2006 - May 2010
American Express April 2000 - September 2006
Carlson Wagonlit Travel June 1999 - March 2000
American Airlines March 1997 - May 1999
Skills
Sabre, Customer Relations, Microsoft Office, Team Building, HTML, Airlines, Public Speaking, Account Management, Vendor Relations, Product Development, Problem Solving, Program Management, Process Improvement, Contract Management, Analysis, Team Leadership, Travel Technology, Customer Service, Business Travel, Travel Management, Project Management, Ticketing, Apollo, Tourism, Strategy, Leisure Travel, GDS, Concur, Amadeus, Incentives, Online Travel
Education
Central Connecticut State University 1996 — 1998
Interlochen Arts Academy 1993 — 1994
Post High School Graduate Study Diploma, Clarinet Performance
Consultants 2 Go June 2014 - Present
Consultants 2 Go September 2013 - March 2014
Independent Consultant February 2013 - September 2013
American Express September 2011 - 2013
American Express August 2008 - August 2011
American Express April 2006 - August 2008
PPL Corporation May 2004 - February 2006
Cedar Crest College March 2003 - December 2005
Skills
Recruiting, PeopleSoft, Taleo, Microsoft Office, World Class Customer..., Project Management, Adobe Acrobat, Onboarding, Performance Management, Training, Interviews, Human Resources, Leadership, Employee Relations, Management, Strategy, Talent Management, Marketing, CRM, Event Planning
Education
Cedar Crest College 2003 — 2006
Bachelor's degree, Management; Human Resources
Allentown College 2000 — 2002
Associate of Science (A.S.), Computer Information Systems
AMERICAN EXPRESS May 2014 - Present
AIMIA March 2008 - May 2014
Tai pan tours February 2007 - March 2008
Maxsaver International Tour Inc March 2004 - September 2004
Skills
•Fluent in Cantonese..., •Strong computer..., •Trained sales..., •Working well with..., Experiences and..., Experiences and..., Hotels
Education
Centennial College 2006 — 2007
Travel and Tourism, Diploma
Centennial College 2001 — 2003
Hospitality and Tourism Administration, Diploma
American Express March 2014 - Present
Chase August 2009 - March 2014
Chase May 2008 - August 2009
Chase April 2007 - May 2009
American Eagle Outfitters September 2003 - April 2007
Skills
Banking, Insurance, Loan Origination, Loans, Management, Mortgage Banking, Mortgage Lending, Portfolio Management, Refinance, Sales, Training, Finance, Customer Service, Strategic Planning, Small Business, Account Management
Education
Centennial College 1999 — 2001
New Media Design
Cardinal Carter Academy for the Arts 1994 — 1999
Regis Corporation September 2013 - Present
American Express January 1999 - June 2010
American Express 2008 - 2010
American Express 2006 - 2008
American Express 1999 - 2006
American Express 1998 - 1999
Skills
Strategic Planning, Change Management, Customer Service, Training, Customer Experience, Project Management, Customer Satisfaction, Sales, Leadership, Analysis, Team Leadership, Vendor Management, Call Centers, Team Building, Customer Retention, Credit Cards
Education
Scarborough Center for Alternative Studies 2012 — 2013
Cosmetology
Centennial College 2004 — 2006
Teacher of Adults
Frank Hyundai January 2015 - Present
Penske Automotive Group March 2012 - July 2014
Lexus San Diego a Penske Automotive Group September 2011 - March 2012
Gap Inc. February 2011 - September 2011
American Express June 2008 - June 2009
Skills
CRM Databases, Marketing, Social Media, Customer Acquisition, Social Media Marketing, Report Writing, Reporting & Analysis, Annual Reports, eCommerce, CRM Integration, Phone Etiquette, Mobile Phone Apps, Professional Phone..., Online Marketing..., Sales Process, Retail Sales, Managed Money, Microsoft Office, Lead Management, Call Routing, Call Logging, Call Center Development, Customer Relations, Credit Cards, Food & Beverage, Online Inventory..., Organizational..., Automotive, Customer Service..., Marketing Strategy, Customer Retention, Administration, Customer Support, Electronics, Computer Proficiency, Customer Service
Education
Cedarville University 2004 — 2007
Bachelor of Arts (B.A.), Music Performance, General
Datto, Inc. November 2014 - Present
American Express December 2012 - November 2014
IBM Canada Ltd. July 2010 - December 2013
Lenovo Inc 2005 - 2009
Skills
New Hire Training, Written & Oral..., Customer Analysis, Direct Sales, Solution Selling, Channel Partners, Account Management, Salesforce.com
Education
Centennial College 1999 — 2002
Diploma, International Business
Sandler Sales Institute 2007 — 2008
Business to Business Sales
Toastmasters International 2007 — 2009
Public speaking and Leadership
Pentland Painting January 2013 - Present
Harding's Painting July 2012 - December 2012
American Express January 1996 - February 2011
Dunn-Edwards 2006 - 2011
Skills
Microsoft Software, Inventory Management, Change Management, Project Planning, Project Implementation, Project Execution, Retail Management, Customer Service, Painter, Entrepreneurial..., Project Management, Team Leadership, Process Improvement, Business Planning, Painting, Management
Education
Centennial College 1985 — 1987
independant courses, Accounting & Finance
Yellow Pages / Pages Jaunes – Canada January 2014 - Present
Yellow Pages Group / Groupe Pages Jaunes – Canada September 2010 - December 2013
Yellow Pages Group / Groupe Pages Jaunes – Canada January 2010 - September 2010
Yellow Pages Group / Groupe Pages Jaunes – Canada October 2004 - January 2010
Maritime Life Assurance Company August 2003 - October 2004
Hewlett Packard February 2002 - June 2003
Bowman Distribution October 2001 - February 2002
American Express September 1999 - October 2001
Skills
Sales Management, Strategic Planning, Strategy Execution, Change Management, Motivation, Sales Operations, Team Leadership, Team Building, Performance Management, Business Coaching, SEM, Digital Marketing, SEO, Online Advertising, Mobile Marketing, Google Adwords, Web Analytics, Digital Media, Advertising, PPC, Lead Generation, Online Marketing, Search Advertising, Digital Strategy, Social Media Marketing, Local Search, Mobile Advertising, Web Marketing, Online Lead Generation, Marketing, B2B Marketing, Social Media, Google Analytics, Keyword Research, Organic Search, Email Marketing, E-commerce, Conversion Optimization, Display Advertising, Analytics, Direct Marketing, Campaign Management, Interactive Marketing, Landing Page..., Link Building, Affiliate Marketing, Organizational..., TQM, Negotiation, Project Management
Education
Centennial College 2000 — 2001
Post Graduate Certificate, e-business
Centennial College 1997 — 1999
3 year diploma, Business Administration & Operations Management
Centennial College 1995 — 1997
2 year diploma, Automotive Technician Administration
Monseigneur-De-Charbonnel 1991 — 1995
School Diploma, Ontario Secondary School Diploma from a French high school
American Express December 2013 - Present
American Express September 2011 - December 2013
Greenbranch Publishing June 2004 - October 2011
styleboston May 2011 - August 2011
Saint Michael's College September 2010 - May 2011
Saint Michael's College January 2010 - May 2011
WBAL Baltimore News Anchor and TV Personality Deborah Weiner September 2004 - March 2011
The Bistro June 2007 - September 2008
St. Joesph's Parish September 2004 - August 2008
Philip Slein Art Gallery May 2008 - May 2008
Skills
Time Management, Facebook, Teamwork, Social Media, Salesforce.com, Microsoft Excel, Microsoft Office, Social Networking, PowerPoint, Digital Photography, MySpace, Photoshop, Organization, SharePoint
Education
Saint Michael's College 2008 — 2011
B.A., Political Science
Catonsville Community College 2008 — 2010
American Express May 2013 - Present
Rogers Communications December 2011 - January 2013
Rogers Communications January 2009 - November 2011
Bell Sympatico 2006 - 2008
Bell Sympatico January 2003 - December 2005
Bell Canada 2000 - 2001
Bell Canada 1997 - 1999
Skills
Product Management, Customer Retention, Marketing Research, Strategy, Channel, Loyalty Marketing, Customer Experience, Product Marketing, Marketing, Competitive Analysis, Segmentation, Digital Marketing, Marketing Strategy
Education
Concordia University 1985 — 1988
BComm, Marketing
CEGEP - John Abbott College 1983 — 1985
BComm, Marketing
Day & Ross Freight August 2015 - Present
Day & Ross Freight June 2014 - Present
Voxdata November 2012 - May 2013
Impact Courier Service Inc. November 2006 - October 2012
American Express October 2000 - November 2006
Skills
Entertainment, Management, Strategy, Talent Management, Social Media Marketing, Social Media, Marketing Strategy, Public Relations, Event Management, Strategic Planning, Event Planning, Social Networking, Media Relations, Marketing Communications, Digital Media, Leadership, Training, Customer Satisfaction, Call Centers, Sales, Cross-functional Team..., Marketing, Online Marketing, Freight Transportation, Transportation
Education
Centennial College 2004 — 2005
Call Centre Management, Customer Service Support/Call Center/Teleservice Operation
American Express April 2007 - Present
American Express January 2004 - April 2007
Skills
Call Centers, Credit Cards, Vendor Management, Call Center, Customer Experience, Relationship Management, Process Improvement, Project Management, PMO, Performance Management, Business Process..., Banking, Business Analysis, Outsourcing, Risk Management, Project Portfolio..., Financial Services, Business Planning, Team Leadership, Strategic Communications
Education
Centennial College
JVS Toronto September 2012 - Present
CAA South Central Ontario January 2005 - June 2012
CAA South Central Ontario May 1998 - December 2004
Blockbuster Video January 1993 - January 1999
YMCA Employment & Community Services January 1996 - August 1996
American Express January 1989 - January 1994
Skills
Call Center, Six Sigma, Customer Service, Customer Experience, Customer Satisfaction, Training, Coaching, Team Facilitation, Team Building, Performance Management, Process Improvement, Quality Assurance, Recruiting, Workforce Management, Microsoft Office, Microsoft Excel, Microsoft Word, Conflict Resolution, eWFM, SQL, Performance Improvement, Team Leadership, Mentoring, Problem Solving, Performance Appraisal, Interviews, Time Management, Office Administration, Career Development, Service Level Management, KPI implementation, Attendance Management, Peer Reviews, Business Process..., Pay Close Attention to..., Prioritize Workload, Call Monitoring, PowerPoint, Coordination, Confidentiality, Call Centers, Program Management, Sales, Policy, Teamwork, Resume Writing, Hiring
Education
Centennial College 1993 — 1996
Social Service Worker Program, Social Service Work
Albert Campbell Collegiate Institute 1984 — 1989
Ontario Secondary School Diploma
Brimwood
American Express November 2004 - Present
IBM Canada Ltd. November 2002 - November 2004
National Aboriginal Achievement Foundation July 2002 - November 2002
Ministry of Community and Social Services, Ontario January 2002 - June 2002
EDS Group April 2001 - January 2002
Microsoft August 2000 - April 2001
Rogers Communications October 1998 - December 1999
Skills
SDLC, Documentation, Software Documentation, XP, ITIL, Active Directory, SQL, PMP, IP PBX, Cisco Technologies, Citrix Metaframe, Windows 7, Windows Server, nordx, Oracle SQL, Requirements Gathering, Systems Analysis, Testing, Vendor Management, Requirements Analysis, Software Project..., Business Analysis, Management, Microsoft SQL Server, Visio, IT Operations, Project Delivery, Servers, Unix, User Acceptance Testing, Networking, Technical Support, Strategy, Business Requirements, Integration, Microsoft Exchange, IT Strategy, Leadership
Education
CDI College
BS, IT
Rigas Tehniska Universitate
BS, Electrical-Mechanical Engineering
Seneca College of Applied Arts and Technology
Tri Smith Recycling Ltd. December 2011 - Present
Global Aerospace June 2010 - December 2011
American Express 2005 - 2010
Skills
New Business Development, Team Building, Account Management, Customer Service, B2B, Negotiation, Key Account Management, Problem Solving, Trade Shows, Proposal Writing, Aerospace, Business Development, Marketing, Contract Negotiation, Aircraft, Logistics, Operations Management, Customer Retention, Management, Process Improvement
Education
Centennial College 2007 — 2011
Marketing
Centennial College
The Writers' Collective February 2010 - Present
JA Forlines LLC January 2008 - Present
Self-employed January 2002 - Present
American Express November 1982 - January 1994
Sage Gray Todd & Sims September 1980 - November 1982
Skills
Copy Editing, English Grammar, Regulatory Requirements, Proofreading, Story Development, Legal Writing, Fundraising, Marketing Communications, Editing, Social Media, English grammar, Publications, Books, Public Speaking, Facebook, Published Author, Blogging, Storytelling, Microsoft Office, Social Networking, Plot, Creative Writing, Marketing, Microsoft Excel
Education
Case Western Reserve University School of Law 1977 — 1980
JD, Law
Hamilton College (Kirkland College) 1973 — 1977
BA, Government
EZ Rocking Ranch November 2004 - Present
BCD Travel February 2000 - November 2007
American Express 1995 - 2000
Skills
Horses, Equine, Equestrian, Ranches, Farms, organic, Organic Farming, Organic Gardening, Local Food, Farmers Market, Grass Fed Beef, Pastured Poultry and..., Heritage Turkeys, Pastured Pork, Grass Fed Dairy, Dairy Herd Shares, Raw Milk, Travel Management, Business Travel, Travel Planning, Restaurant Management
Education
Casper College
Banco do Brasil July 2015 - Present
Banco do Brasil September 2013 - July 2015
American Express May 2013 - September 2013
Wells Fargo May 2012 - May 2013
Belmont Investment Corp. d/b/a Weston Leasing October 2011 - May 2012
T-Mobile October 2010 - October 2011
Banco Santander July 2008 - October 2010
First Bank July 2006 - July 2008
Chase June 2004 - June 2006
Money Depot Lending Group February 2003 - June 2004
Skills
Administrative..., Outlook, Office Management, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Office Administration, Event Planning, Data Entry, Travel Arrangements, Spreadsheets, Property Management, Real Estate, Accounts Payable, Process Scheduler, Calendaring, Invoicing, Budgets, Management, Loans, Training, Sales, Mortgage Lending, Payroll, Software Documentation, CRM, Investments, Branch Banking, Banking, Sales Management, Finance, Credit, Credit Cards, Financial Analysis, Deposits, Analysis, Administration, Payments, Cash Management, Core Banking, Retail Banking, Teamwork, Risk Management, Lotus Notes, Policy, FX Options, Time Management, Credit Analysis
Education
Central Bible College
Everest University-Pompano Beach
International Business
TD October 2014 - Present
Self-employed September 2013 - February 2014
Dawn InfoTek Inc. September 2013 - February 2014
American Express 1996 - 2012
Skills
Software Development, Computer Network..., Business Analysis, Mainframe, ITIL, Integration, SDLC, SharePoint, IT Strategy, PMO, Business Process..., Service Delivery, PMP, IT Management, Requirements Analysis, Requirements Gathering, Business Process, IT Service Management, Project Management, Solution Architecture, Cross-functional Team..., Vendor Management, Project Portfolio..., Project Delivery, ERP, Enterprise Architecture, Systems Analysis, Software Project..., Resource Management, IT Operations, Business Requirements, DB2
Education
Centennial College 1982 — 1983
CA, Information Technology
Monarch Park Secondary School 1977 — 1981
YMCA December 2014 - Present
Puerto Rican Association For Human Development 2014 - Present
American Express 1997 - 2006
JPMorgan Chase 1995 - 1997
New York City District Council of Carpenters Benefit Funds April 1994 - 1996
Skills
Digital Marketing, Digital Strategy, Digital Media, Social Media Marketing, Social Media, Social Marketing, Email Marketing, Marketing, Product Marketing, Project Management, Program Management, IT Project & Program..., Full project lifecycle..., Multi-channel Marketing, Analytics, Web Analytics, Marketing Strategy, Online Advertising, Online Marketing, Interactive Marketing, Integrated Marketing, Strategy, Management
Education
Rutgers Graduate School of Education
Digital Communication and Media/Multimedia
Saint Leo University
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Cazenovia College
Associate's Degree, Apparel and Textile Marketing Management
Babylon High School
mindbodyfitness yoga LLC August 2006 - Present
American Express April 1989 - March 2009
Skills
Vinyasa, Coaching, Leadership, Yoga, Training, Operations Management, Team Building, Meditation, Customer Satisfaction, Process Improvement, Wellness, Strength Training, Teaching, Customer Experience, Business Process..., Workshop Facilitation, Change Management, Time Management, Leadership Development, Executive Coaching, Fitness, Strategy, Stress Management, Entrepreneurship, Lifestyle, Call Centers, Small Business, Hatha Yoga, Wellness Coaching, Nutrition, Holistic Health
Education
Asheville Yoga Center 2008 — 2009
RYT 500, Advanced Yoga Studies
Western Illinois University 1982 — 1983
English
Castleton University 1978 — 1982
BA, English
QP Manufacturing February 2015 - Present
QP Manufacturing April 2014 - February 2015
Wiseco Piston, Inc. January 2014 - April 2014
Wiseco Piston, Inc. January 2013 - January 2014
Bowden Manufacturing June 2009 - January 2013
Daybreak Coffee Company 1999 - January 2009
integrity financial 2002 - 2004
american express 2002 - 2002
caribou coffee 1999 - 2000
gloria jeans 1998 - 2000
Skills
Quality Assurance, CNC operator, Continuous Improvement, Lean Manufacturing, Manufacturing, Coffee Roasting, Process Improvement, Coffee Making, Customer Service, Microsoft Office, Specialty Coffee, Root Cause Analysis, CMM, Kaizen, Microsoft Excel, Access, Project Management, GD, Team Building, Value Stream Mapping, Analysis, ISO, Supplier Quality, Training, 5S, Quality System, FMEA, SPC, Inspection, Troubleshooting, DMAIC, Aerospace, Kanban, TQM, HTML, Quality Management
Education
Cedarville University 1997 — 2000
Bachelor of Arts, Business Management
Moody Bible Institute 1995 — 1999
Lakeland Community College 1994 — 1995
American Express Sales Executive Asset Management ServicesThe Vanguard Group2007 - 2014
Skills
Relationship Management, CRM, Financial Services, Series 63, Management, Leadership, Mutual Funds, Series 7, Sales, Investments
Education
Central Connecticut State University 1987 — 1991
ivivva athletica July 2013 - Present
Kids Incorporated Learning Center December 2012 - July 2013
Collins College September 2012 - December 2012
MASK (Mothers Awareness on School Age Kids) January 2012 - August 2012
Temple Chai Childhood Center April 2004 - December 2011
American Express November 2002 - April 2004
Neopost June 2001 - November 2002
Skills
Dynamic, Intelligent, Visionary, Customer Relations, Sales Management, Public Speaking, Event Planning, Marketing, Creative Writing, Strategy Development, Fundraising, Customer Service, Social Media, Strategy, Leadership, Intelligent Agents, Management, Program Management, Non-profits, Sales, Social Networking, Business Strategy, New Business Development, Small Business, Nonprofits, Social Media Marketing, Public Relations, Entrepreneurship, Online Marketing, Coaching, Marketing Strategy, Online Advertising, Time Management, Event Management, Community Outreach, Selling, Budgets, Community Development, Research, Volunteer Management, Brand Development, Interviews, Leadership Development
Education
Central Arizona College 1999 — 2001
CDA, Early Childhood Education
Hofstra University 1984 — 1988
BBA, Marketing
Sunlife Financial 2011 - Present
IBM Global Services May 2002 - April 2010
American Express June 1998 - April 2002
Skills
Incident Management, ITIL, Vendor Management, Service Delivery, Change Management, Process Improvement, Call Centers, PMP, Business Analysis, IT Service Management, Business Process..., Information Technology, Software Documentation, SDLC, Management, CRM, Requirements Analysis, Project Portfolio..., Requirements Gathering, Service Management, PMO, IT Strategy, Leadership, Networking, IT Operations, Project Delivery, Disaster Recovery, Resource Management, Troubleshooting, Software Project..., Business Process, IT Management, Outsourcing, Program Management, Integration, Data Center, Visio, Governance, Business Requirements, Business Continuity
Education
Centennial College 2010 — 2011
Project Management Certificate
ITIL Institute 2005 — 2005
ITIL Foundation
Ryerson University
Ryerson University
FICB
Impact Courier and Logistics Services Inc. April 2007 - Present
TMD Management 2008 - 2010
Centurion Protection Services 2006 - 2008
American Express 2000 - 2006
Paramount Canada's Wonderland April 1989 - October 2005
Education
Centennial College 2003 — 2005
Call Centre Management
Hewitt Associates July 2009 - Present
CIBC July 2006 - February 2009
Amex Canada Inc 2001 - 2006
Amex 1999 - 2006
American Express 1994 - 2006
Amex Canada Inc. 1995 - 2001
Skills
Employee Relations, Human Resources, Succession Planning, Management, Deferred Compensation, Performance Management, Recruiting, Change Management, Personnel Management
Education
Centennial College 2003 — 2007
CHRP Designation, Human Resources Management Certificate
Shirlaws Group June 2013 - Present
Shirlaws Group (formerly, Navitas Ltd) October 2011 - May 2013
Shirlaws Group November 2009 - September 2011
Shirlaws Group October 2006 - October 2009
American Express March 2004 - August 2006
American Express November 1997 - February 2004
Skills
Business Strategy, Leadership, Management, International Protocol, Strategic Planning, Operations Management, Executive Management, Digital Project..., Marketing Strategy, Analysis, Entrepreneurship, Marketing Communications, Financial Services, Project Management, Websites, Indicators, Exceptional People..., Project Planning, Business Planning, Management Consulting, Change Management, Business Management, Scrum Agile Development, Strategy, Consulting, Business Development
Education
Cass Business School 2001 — 2003
MBA
Canadian Securities Institute 1995 — 1997
Canadian Investment Manager (with Honors)
American Express January 2012 - Present
American Express January 2012 - Present
Dun & Bradstreet July 2009 - July 2011
American Express May 2005 - July 2009
American Express December 2003 - May 2005
American Express May 2002 - November 2003
American Express August 2001 - May 2002
American Express February 2001 - August 2001
American Express May 1999 - February 2001
Dow Jones & Company January 1999 - May 1999
Skills
Channel Marketing, Website Redesign, Customer Retention &..., Customer Retention, Digital Marketing, Email Marketing, Online Marketing, Direct Marketing, E-commerce, Marketing Communications, Strategy, Analytics, SEM, B2B, Segmentation, Marketing, Customer Acquisition, Marketing Strategy, Leadership, Online Advertising, Management, Database Marketing, B2B Marketing, Loyalty Marketing, Multi-channel Marketing, Customer Experience, Direct Mail, Strategic Partnerships, Lead Generation
Education
New York University 2000 — 2000
Certificate, Direct marketing
Cedar Crest College 1996 — 1999
BA, Marketing- business admin
Citi November 2013 - Present
American Express November 2009 - October 2013
Stevens Institute of Technology August 2010 - June 2013
American Express May 2007 - October 2009
American Express September 2005 - April 2007
Rutgers University July 2001 - June 2005
Skills
Risk Management, Econometrics, Statistical Modeling, Statistics, Teaching, SAS, Data Mining, Analytics, Economics, Credit Risk, Basel II, Credit, Risk, Modeling, CCAR, Economic Capital, Stress Testing, Financial Risk, Enterprise Risk..., Predictive Modeling, Quantitative Analytics, Time Series Analysis
Education
Rutgers University-New Brunswick 2000 — 2006
Ph.D., Economics, Finance, Econometrics
Princeton University 2001 — 2003
Financial Economics field toward Ph.D. degree, Financial Economics/Econometrics
Central European University 1998 — 2000
MA
Universiteti i Tiranës 1993 — 1997
BA, Economics
Higher 'Qemal Stafa'
American Express October 2011 - Present
Interstate Waste Services 2008 - 2011
Waste Management December 2006 - March 2008
TruClean LLC February 1998 - December 2006
Skills
Recycling, Sales Operations, Account Management, Business Development, Sales, Solution Selling, Sales Management, Customer Satisfaction, Leadership, Salesforce.com, New Business Development, Training, Customer Retention, Recruiting, Cold Calling, Competitive Analysis, Sales Process, Direct Sales, Process Improvement, Marketing, Lead Generation, Operations Management, Negotiation, CRM, Sales Presentations, Team Building, Forecasting, Selling, Strategic Planning, Pricing, Contract Negotiation, B2B, Marketing Strategy, P&L Management, Coaching, Strategic Partnerships, Budgets, Team Leadership, Strategy, Customer Acquisition
Education
Centenary College
Tobe Coburn School at New York University
Spiked Punch Catering Services June 2013 - Present
American Express May 2008 - Present
Roc Da Mic April 2008 - Present
Skills
Microsoft Word, Portfolio Management, Credit, Marketing, Microsoft Excel, Social Media, Financial Analysis, Social Media Marketing, Team Building
Education
Centennial College 1998 — 2000
CERTIFICATE, Automotive
Georgia-Pacific LLC March 2014 - Present
New South Express October 2013 - January 2014
Alabama Industrial Development Training December 1999 - February 2013
Pursell Industries January 1998 - December 1999
Medaphis Corporation December 1991 - March 1994
Equifax Credit Marketing Services December 1988 - December 1991
American Express July 1985 - February 1987
Alabama Regional Organ Bank September 1981 - July 1985
Skills
Coaching, Writing, Problem Solving, Microsoft Office, Team Building, Continuous Improvement, Customer Relations, Lean Manufacturing, Strategic Planning, Public Speaking, Customer Service, Change Management, PowerPoint, Process Improvement, Public Relations, Program Management, Mentoring, Negotiation, Organizational..., Word, Team Leadership, Editing, Event Planning, Excel, Teaching, Training Delivery, Planning, Leadership Development, Kaizen, 5S, Event Management, Curriculum Design, Curriculum Development, Access, Performance Management, Executive Coaching, Team Management, E-learning, Conflict Resolution, Manufacturing, E-Learning, Technical Writing, Training, Microsoft Word, Leadership, Staff Development, Human Resources
Education
University of Alabama in Birmingham 1981 — 1983
Business Administration and Management, General, 3.85
Central Alabama Community College 2003 — 2005
Business Administration and Management, General, 3.85
Warren National University 2005 — 2007
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Fragomen, Del Rey, Bernsen & Loewy March 2014 - February 2015
Nanda & Associate Lawyers December 2013 - March 2014
Magna International April 2011 - August 2012
American Express September 2010 - February 2011
University of Toronto September 2007 - April 2010
Skills
Legal Research, Analytical Skills, Legal Writing, Communication Skills, Time Management, Document Review, Legal Compliance, Immigration Law, Employment Law, Corporate Law, Employment Contracts, Data Analysis, Commercial Litigation
Education
Law Society of Upper Canada 2013 — 2013
P1 Licence, Legal
Centennial College 2012 — 2013
Diploma, Paralegal
University of Toronto 2005 — 2010
Bachelor of Arts (BA), Political Science
American Express June 2014 - Present
Harlequin July 2013 - June 2014
Harlequin September 2012 - August 2013
novero December 2011 - September 2012
Adbloc Media Inc. June 2011 - August 2011
Skills
Digital Marketing, Digital Acquisition, Marketing Communications, Social Media, Marketing, Copywriting, Marketing Strategy, Sales, Competitive Analysis, Digital Media, Blogging, Microsoft Office, Google Analytics, Product Marketing, Customer Retention, Communication Skills, Proofreading, Digital and Social..., Social Media Advertising, Marketing Management, Display Advertising, Logistics Management, Website Creation, Online Content
Education
University of Toronto
Certificate in Project Management
Ryerson University 2009 — 2011
Bachelor of Commerce, Major- Marketing Management Minor- Entrepreneurship & Innovation
Centennial College 2007 — 2009
Advanced Diploma, Business Administration- Marketing
American Express September 2012 - Present
Aimia Inc (Incorporating Carlson Marketing) February 2011 - May 2012
Grand Hyatt June 2007 - June 2008
Skills
GDS SABER, Hotel Management, Customer Service, Opera System V4, Front Office, Tourism, Resorts, Guest Service, Restaurants, Customer Relations, Problem Solving, Teamwork, PowerPoint, Word, Customer Satisfaction
Education
Centennial College 2010 — 2011
Diploma, Hotel and Resort Management Diploma, Centennial College ON, CA
IBT College , Toronto ,ON 2009 — 2010
Diploma, Travel and Tourism Management
College De La Salle
High School
CIBC March 2015 - Present
CIBC December 2013 - March 2015
American Express August 2012 - November 2013
American Express May 2011 - August 2011
American Express May 2010 - August 2010
MacLaren McCann June 2009 - August 2009
Skills
Online Marketing, Marketing, Management, Account Management, Customer Acquisition, Business Strategy, Team Leadership, Direct Mail, Advertising, Mergers & Acquisitions, Strategy, Email Marketing, Marketing Management, Leadership, Teamwork, Public Speaking, Microsoft Office, Time Management
Education
Queen's University 2008 — 2012
Bachelor of Commerce, Marketing and Advertising
Cass Business School 2011 — 2011
International Exchange Program
Bayview Glen
American Express October 2012 - Present
American Express February 2012 - November 2012
American Express February 2011 - December 2011
American Express March 2010 - February 2011
American Express April 2004 - March 2010
Skills
Credit Cards, Call Center, Credit, Change Management, Talent Acquisition, Talent Management, Customer Service, Needs Analysis, Coaching, Taleo, Financial Services, Relationship Management, Call Centers, Customer Experience, Training Delivery, Recruiting, Employee Training, Interviews, Hiring, Risk Management, Operational Risk
Education
Centennial College
Diploma, Hospitality and Tourism Administration
Pretty Pickins LLC 2006 - Present
abc distributing, LLC September 2002 - June 2006
abc distributing, LLC June 2002 - September 2002
abc distributing, LLC April 2001 - June 2002
abc distributing, LLC December 1998 - April 2001
abc distributing, LLC April 1998 - November 1998
American Express May 1989 - April 1998
Skills
Software Development, E-commerce, Database Modeling, HTML and JavaScript, General IT Management, Business Writing and..., Running a Small Company, CSS, XML, Information Technology, SDLC, HTML, JavaScript, MySQL, Project Management, PHP, MS Project, Web Applications, SQL, Management, Scrum, Microsoft SQL Server, Windows, Visio, Software Project..., ColdFusion, .NET, Programming, Requirements Analysis, Mainframe, Software Documentation, Testing, Business Analysis, Security, Troubleshooting, Disaster Recovery, Team Leadership, IT Management, Computer Hardware, Vendor Management, Integration, Oracle, PL/SQL, Web Development, Database Design, DB2, Databases, Access, Business Intelligence, ASP.NET
Education
University of Miami 1987 — 1993
Master of Science (MS), Computer Information Systems
University of Miami - School of Business 1987 — 1989
Master of Business Administration (MBA), CIS
Cedarville University 1982 — 1986
Bachelor of Arts (BA), Business Administration, Computer Information Systems, 3.7
HRG North America March 2014 - Present
Ernst & Young March 2013 - November 2013
Ernst & Young June 2011 - March 2013
American Express January 1999 - June 2011
Skills
Travel Management, Business Travel, Negotiation, Business Strategy, Event Management, Customer Service, Management, Tourism, Customer Satisfaction, Sales Management, Account Management, New Business Development, Superior Work Ethic, Budgets, Hospitality, Team Management, Financial Analysis, Business Development, Marketing Strategy, Contract Negotiation, Sales, Leadership, Business Planning, Team Leadership
Education
Centennial College
Travel and Tourism
Malvern Collegiate
BMO February 2011 - Present
Aon Hewitt February 2011 - Present
Head2Head October 2008 - September 2010
Ceridian Canada May 2007 - October 2008
American Express December 2003 - April 2007
BOC Canada September 2002 - November 2003
Crowne Plaza Downtown Toronto October 2000 - October 2001
Realstar Hospitality March 1997 - October 2000
Skills
Human Resources, Training, Talent Acquisition, Recruiting, Recruiters, Internet Recruiting, Technical Recruiting, Applicant Tracking..., Employer Branding, Executive Search, Taleo, Benefits Negotiation, College Recruiting, Sourcing, Coaching, Talent Management, Performance Management, Job Descriptions, Interviews, New Business Development, Strategy, Leadership, Succession Planning, Team Leadership, HRIS, Employee Benefits, Management, CRM, RPO, Hiring, Outsourcing, New Hire Orientations, Process Improvement
Education
Centennial College 2002 — 2004
Certificate, Human Resources
Concordia University 1991 — 1995
BCOMM, Marketing & International Business
LaSalle College 1987 — 1991
Diploma, Hotel Management
Blue Star Jets 2002 - Present
City Sightseeing LTD 2000 - 2003
American Express November 1984 - November 1986
Skills
Marketing Strategy, New Business Development, Marketing, Sales Management, Strategic Alliances, Sales, Charter, Advertising, Business Strategy, Start-ups, Strategic Planning, Event Management, Business Development, Strategic Partnerships, Strategy, Tourism, Online Advertising, Online Marketing, Lead Generation, Entrepreneurship, Management, Email Marketing, Market Planning, Social Media Marketing, Competitive Analysis, Contract Negotiation, Business Planning, Negotiation, Account Management, Travel Management, Hospitality, Business Travel
Education
New York University 1997 — 1998
marketing and advertising program
Central Connecticut State University 1970 — 1974
BS
New York University
Marketing
Independent Product Manager and Consultant September 2012 - Present
Titan Technology Partners November 2011 - September 2012
American Express September 2008 - November 2011
Ceridian April 2003 - September 2008
Ceridian May 2006 - April 2007
Butler 2003 - 2005
Skills
Process Improvement, Business Analysis, Software Documentation, Six Sigma, Payroll, Outsourcing, Business Process..., HRIS, Program Management, BPO, SharePoint, SAS70, Internal Controls, Documentation, Compliance, Event Planning, Travel Arrangements, Travel Writing, Project Management
Education
New Englancd College of Business and Finance 2011 — 2012
Masters in Business, Ethics and Compliance
Catawba College 1983 — 1987
BA, Communications
American Express Global Business Travel February 2014 - Present
American Express Global Business Consulting August 2007 - February 2014
American Express August 2005 - August 2007
American Express April 1996 - August 2005
Skills
Business Travel, Business Intelligence, Change Management, Policy Analysis, Project Management, Program Management, Business Strategy, Analytics, Manage Client..., Strategic Consulting, MIS, Data Analysis, Process Improvement, IBM AS/400, Travel Management, Business Analysis
Education
Centennial College 1991 — 1994
Computer Programmer and Analyst
Karachi University 1987 — 1990
Bachelor of Commerce (BCom)
Televerde May 2012 - Present
American Express March 1999 - January 2012
American Express December 2007 - November 2009
American Express October 2006 - November 2007
American Express March 1998 - October 2006
Skills
Credit Cards, Customer Service, Customer Satisfaction, Call Center, Portfolio Management, Operations Management, Customer Relations, Credit, Debt Collection, Vendor Management, Customer Experience, Call Centers, Forecasting, Leadership, Process Improvement, Project Management, Sales, Team Leadership, Training, Risk Management
Education
Centennial College 1989 — 1992
Bachelors, International Business
Hewlett Packard April 2013 - Present
IT Industry January 2013 - January 2013
IBM CANADA CONTENT hOSTING February 2011 - January 2013
City of Toronto February 2009 - October 2010
American Express Bank August 2008 - February 2009
American Express March 2008 - November 2008
IBM Canada - Toronto Dominion Financial Group June 2006 - February 2008
IBM June 2006 - January 2008
Bell Canada January 1996 - February 2006
Bell Canada Enterprise Market January 1995 - January 2006
Skills
Technical Architecture, SAN and Server..., Telecommunications, Cisco Technologies, Business Analysis, Infrastructure, Virtualization, Team Leadership, Project Management, Unix, TCP/IP, Routers, Solution Architecture, VMware, ITIL, Architecture, WAN, MPLS, Integration, Data Center, Security, Network Design, Data Migration
Education
Haadi Academy 2013 — 2013
ITIL certification
Centennial College 1980 — 1982
Computer Science Diploma, Diploma
Centennial College 1980 — 1981
Computer Science, Computer science diploma
University of Bombay 1969 — 1971
B.SC Honours; BLS Honours, Chemistry; Library Science
American Express June 2013 - Present
American Express January 2011 - June 2013
American Express January 2008 - January 2011
American Express January 2006 - January 2008
American Express May 2005 - January 2006
American Express February 2002 - April 2005
American Express January 2001 - January 2002
American Express Inc. January 2000 - January 2001
American Express Inc. January 1999 - January 2000
American Express Inc. January 1997 - January 1999
Skills
Program Management, Technical Management, People Skills, Leading People, Application Development, Organizational..., Performance Management, Workforce Management, Project Management, Software Development, Leadership, Technology Management, SDLC, Change Management, Vendor Management, Cross-functional Team..., CRM, Strategic Planning, PMO, Business Analysis, Software Project..., Business Process..., Risk Management, Project Delivery, Management, Credit Cards, Service Delivery, ITIL, Quality Assurance, Process Improvement, Team Leadership, MS Project, Analysis, Project Portfolio..., PMP, Systems Analysis, IT Strategy, Requirements Gathering, Security, Resource Management, Requirements Analysis, Business Process, Visio, IT Management, Business Intelligence, Outsourcing, Testing
Education
York University - Schulich School of Business 2004 — 2005
Certificate, Leadership
IBM Global Services, Education & Training 1998 — 1998
Certificate, VisualAge Generator: Client/Server Application Development
Kemper Tregoe 1996 — 1996
Certificate, Project Management
York University 1989 — 1996
Computer Science
Amdahl 1994 — 1994
Certificate, IMS ESA Application Programming
Platinum Technologies, Inc. 1994 — 1994
Certificate, SQL Application Programming for DB2
Seneca College of Applied Arts and Technology 1991 — 1992
Computer Programming Analysis
Centennial College 1989 — 1991
Certificate, Computer Hardware
Victoria De Caria Custom July 2009 - Present
Vicky De Caria Staging Professional September 1984 - Present
CARIA September 2005 - November 2009
Sears Canada September 1997 - March 2004
American Express 2003 - 2004
De Caria Tailoring January 1977 - September 1984
Skills
Team Building, Team Leadership, Coaching, Project Management, New Business Development, Business Analysis, Strategic Planning, Management, Budgets, Customer Service, Team Management, E-commerce, Analysis, Sales, Marketing, Entrepreneurship, Leadership, Social Media Marketing, Integration
Education
CDI College
Business Analyst
George Brown College
Fashion Designer
Ryerson University
B.Sci, Computer Science
Seneca College of Applied Arts and Technology
Graphic Artst/Interior Designer
American Express December 2010 - June 2011
Imega Systems June 2010 - November 2010
Sharekhan May 2009 - June 2009
Skills
Strategic Financial..., Financial Analysis, Management, Business Development, Banking, Financial Services, Internal Audit, Finance, Leadership, Sales, Team Management
Education
Centennial College 2011 — 2012
Post Graduate Certificate, Financial Planning
Guru Jambheshwar University of Science & Technology, India 2007 — 2010
Bachelor of Business Administration, Business Management
JaganNath Institute of Management Sciences 2007 — 2010
Graduate Diploma in International Business, International Business
Delhi Public School - R. K. Puram 2000 — 2006
CBSE Board, Commerce
Brookfield Global Integrated Solutions November 2012 - Present
OHM Supply House Inc September 2014 - Present
American Express January 2007 - July 2007
Skills
Team Leadership, Microsoft Excel, Microsoft Office, Team Building, PowerPoint, Microsoft Word, Project Planning, Strategic Planning, Customer Satisfaction, Project Management, Outlook, Time Management, Teamwork, Leadership, Customer Service, Management
Education
Centennial College 2008 — 2011
Advanced Diploma, Architectural Technologist
MassMutual Financial Group September 2007 - Present
American Express 2002 - 2007
American Express 1999 - 2002
American Express 1996 - 1999
TIAA-CREF 1993 - 1995
Education
Central Connecticut State University
BA, Special Studies/ Graphic Design
Northwest Catholic HS
RBC February 2012 - Present
Loblaw Companies Limited October 2011 - February 2012
Enbridge Gas Distribution January 2011 - October 2011
CAMH November 2009 - December 2010
Shoppers Drug Mart April 2009 - September 2009
Aviva Canada January 2008 - January 2009
Canadian Tire February 2007 - February 2008
Biovail Corporation January 2006 - February 2007
American Express January 2004 - March 2006
Givex Canada January 2000 - December 2004
Skills
SDLC, Business Process, Integration, Program Management, PMO, Project Management, PMP, ITIL, Project Planning, Customer Service, Requirements Analysis, Cross-functional Team..., ERP, Change Management, Risk Management, Testing, Telecommunications, Contract Negotiation, Process Engineering, Strategic Planning, Negotiation, Retail, Vendor, Documentation, Portfolio Management, POS, Manufacturing, Energy, Customer Relations, Compliance, Procurement, Problem Solving, Product Development, Operations Management, Time Management, Team Management, Organizational..., Strategic Leadership, Healthcare Information..., Risk Assessment, IT Infrastructure..., Software Deployment, Large Scale Deployments, Budget Management
Education
AMEX
Certificate
Centennial College
Diploma, Information System Management
Centennial College
Diploma, Supervisory and Managerial
Centennial College
Certificate, Electrical and Electronic Technology
DeVry Institute of Technology
Diploma, Electronic Engineering and Computer Science
Technical Institute
Diploma, Radio and Electronics Servicing
Allen Tate Realtors March 2015 - Present
High Point Market Authority August 2014 - Present
Furnitureland South, Inc July 2013 - August 2014
International Speedway Corporation (ISC) May 2012 - December 2012
Davidson County Schools August 2007 - June 2012
Carolina Cancer Services 2011 - 2012
American Express 2003 - 2007
AT&T Mobility May 1998 - November 2003
AT&T Mobility May 1996 - May 1998
AT&T Wireless Services December 1993 - May 1997
Skills
Call Center, Coaching, Teaching, Public Speaking, Relationship Management, Employee Development, Curriculum Development, Instructional Design, Customer Relations, Strong Negotiation..., Career Counseling, Billing Reconciliation, Strategic Planning, Productivity Improvement, Performance Improvement, Corporate Training, International Project..., Process Improvement, Leadership, Organizational..., Management, Call Centers, Customer Experience, Team Leadership, Customer Satisfaction, E-Learning, Business Strategy, Cross-functional Team..., Teamwork, Customer Retention, Conflict Resolution, Negotiation, Team Building, Customer Service, Project Management, Sales, Quality Assurance, Leadership Development, Bank Reconciliation, Change Management, Training, Employee Training, Operations Management, Performance Management, Business Process..., Team Management, CRM, Outsourcing, Recruiting, Workforce Management
Education
University of Maryland University College 2009 — 2010
MBA, Business
University of Maryland University College 2004 — 2007
MIM, International Marketing
Catawba College 2001 — 2003
BBA, Business Administration
Highland High School
Wizard Window Washing Inc. March 2008 - Present
Direct Sales Solutions Inc. August 2003 - January 2007
Protocol USA September 2001 - August 2003
Future Electronics 1995 - 2001
Diners Club enRoute 1993 - 1995
American Express 1983 - 1993
Skills
New Business Development, Team Building, Sales Management, Cross-functional Team..., Small Business, Strategic Planning, Sales Operations, Change Management, Process Improvement, Account Management, Marketing Strategy, Project Management, Entrepreneurship
Education
CEGEP - John Abbott College 1976 — 1980
BS, Police Technology
LaSalle Catholic Comprehensive High School 1972 — 1976
High School
American Express February 2013 - Present
American Express September 2010 - February 2013
Citi Private Bank September 2006 - September 2010
Center for Financial Training 2002 - 2006
Liberty Bank 1993 - 2006
Connecticut Savings Bank 1984 - 1993
Skills
Banking, Compliance, Risk Assessment, Credit, Policy, Risk, Risk Management, Governance, Process Improvement, Auditing, Due Diligence, Team Building, Word, Internal Audit, Mortgage, Change Management, Fair Lending, Loans, Enterprise Risk..., AML, Financial Risk, Mortgage Lending, Operational Risk, Financial Services, Microsoft Word, Training, Capital Markets, Operational Risk..., Anti Money Laundering
Education
Central Connecticut State University
BS, Marketing
Quinnipiac University
BS, Accounting
Quinnipiac University - School of Business
MBA
Montclair Film Festival January 2015 - Present
Union Congregational Church April 2014 - Present
AutoClear June 2013 - September 2013
Montel Media July 2012 - March 2013
Smiths Detection January 2008 - June 2012
HURRICANE KATRINA RELIEF September 2006 - December 2006
CIBC World Markets January 2000 - January 2005
American Express 1985 - 1990
Skills
Administration, Event Planning, Administrative Support, Excel, Microsoft Office, Outlook, Event Management, Compliance, PowerPoint, Word, Social Media, Conferences, SAP, Administrative..., Microsoft Excel, Microsoft Word, Leadership, System Administration, Training, Project Planning, Management, Nonprofits, Team Leadership, Project Management, Process Improvement, CRM, Cross-functional Team..., Team Building, Program Management
Education
Centenary College
Bachelor of Arts, Communications & Liberal Arts
Montclair High School
High School Diploma, High School/Secondary Diploma Program
American Express November 2012 - Present
American Express Business Travel 2003 - November 2012
American Express Business Travel November 1996 - April 2003
Skills
Learning Management..., Learning & Development, Training, ADDIE, Account Management, Blended Learning, Training Delivery, Instructor-led Training, E-Learning, Needs Analysis, Call Centers, Public Speaking, Outlook, Learning Management, Leadership Development, Process Improvement, Vendor Management, Employee Training, Performance Consulting, Change Management, Technical Writing, Workshop Facilitation, Business Travel, Adult Education, PowerPoint, Program Management, Call Center, Team Leadership, Business Analysis, Customer Service, Relationship Management
Education
Central Connecticut State University 1984 — 1985
Secondary Education and Teaching
The College of Wooster 1978 — 1982
BA, English
Canada Post / Postes Canada November 2013 - October 2014
Fairmont Hotels & Resorts January 2008 - June 2012
American Express September 1982 - December 2007
Batten Group Public Relations April 1981 - September 1982
Education
Centennial College 1979 — 1982
Journalism - Print
University of Toronto 1977 — 1979
General Arts - English
RBC February 2014 - Present
American Express December 2010 - January 2014
American Express December 2007 - June 2012
Arvato November 2007 - December 2007
Colectcorp Inc September 2007 - November 2007
Skills
Problem Solving, Making it easy to do..., Credit Cards, Call Center, Payments, Customer Experience, Financial Services, Debit Cards, Relationship Management, Credit, Banking, Merchant Services, Lotus Notes, Payment Card Processing, Cross Selling, Accounting, Electronic Payments, Operational Risk, Retail Banking, Credit Risk, Payment Systems, Financial Risk, Fraud, Call Centers, Back Office, Business Analysis
Education
CDI College 2007 — 2008
Bsc, Accounting and Payroll
Olabisi Onabanjo University 1998 — 2002
Bsc, Accounting
American Express January 2014 - Present
American Express December 2012 - January 2014
American Express August 2011 - December 2012
American Express January 2010 - August 2011
Enterprise Rent-A-Car June 2004 - December 2009
Citigroup January 2002 - June 2004
Skills
Team Leadership, Leadership Development, Outlook, Microsoft Excel, Microsoft Word, Strategic Planning, PowerPoint, Microsoft Office, Public Speaking, Sales, Customer Service, Fundraising, Account Management, Project Management, Social Media, Event Management, Team Building, Negotiation, Direct Sales, Talent Acquisition, Access, Business Analysis, Management, Leadership, Training
Education
Argosy University Salt Lake City UT 2014 — 2015
Master of Science (M.S.), Organizational Leadership
Catawba College 1995 — 1999
Bachelor of Arts (B.A.), Business Administration and International Business, 3.51
Amex Canada Sales ManagerAmerican Express Canada1984 - Present
American Express 1984 - 2009
Skills
Credit Cards, Business Development, Relationship Management, Account Management, New Business Development, Contract Negotiation, Sales, Sales Management, Financial Services, Customer Acquisition, B2B, Salesforce.com, Business Strategy, Marketing Strategy, Strategic Partnerships, Customer Experience
Education
Centennial College 1975 — 1977
buisness
East York Collegiate 1972 — 1976
Business, Economics
American Express August 2010 - April 2013
Centennial College September 2009 - 2010
Sun Life Financial 1997 - 2008
BAVARIA S.A. June 1993 - May 1997
Skills
Software Project..., Process Improvement, Testing, Business Process, Mainframe, Quality Center, Software Documentation, Requirements Analysis, Access, Crystal Reports, PMP, Project Portfolio..., Change Management, SDLC, Oracle, DB2, SQL, Software Development, Team Leadership, Business Analysis, PL/SQL, Requirements Gathering
Education
University of Louisiana at Lafayette
Bachelor of Science Degree (B.Sc.), Computer Science
Centennial College
Software Engineering
Colegio Nueva Granada
MasterCard 2009 - 2010
American Express 2004 - 2008
American Express 2001 - 2004
American Express 1999 - 2001
American Express 1997 - 1999
Greater Cleveland Growth Association 1990 - 1994
Skills
Credit Cards, Financial Services, Payments, Relationship Management, Financial Modeling, Financial Analysis, Analytics, Portfolio Management, Risk Management, Banking, Electronic Payments, Business Analysis, Mergers & Acquisitions, Finance, Planning Budgeting &..., KPI Reports, Strategy, Forecasting, Analysis, Leadership
Education
Case Western Reserve University 1995 — 1997
Master of Business Administration (MBA), Finance
Cleveland State University 1984 — 1989
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
World Tree: Pathways to Vibrant Futures July 2009 - Present
Little Earth of United Tribes April 2005 - April 2008
New Vistas Coaching May 1997 - March 2005
Susen Fagrelius & Associates January 1992 - April 1997
American Express September 1986 - December 1991
Golden Valley Health Center January 1980 - August 1986
Comprehensive Employment and Training June 1974 - August 1979
Skills
Organizational..., Leadership, Executive Coaching, Coaching, MBTI, Personal Development, Public Speaking, Strategic Planning, Conflict Resolution, Team Building, Employee Engagement, Organizational..., Training, Workshop Facilitation, Leadership Development, Organizational..., Culture Change, Healthcare, Emotional Intelligence, Fundraising, Small Business, Grant Writing, Community Development, Teaching, Career Counseling, Volunteer Management, Sustainability, Program Development, Community Outreach, Career Development, Social Media, Employee Training, Event Planning, Program Management, Management Consulting, Higher Education, Management Development, Training Delivery, Customer Service, Consulting, Mediation, Non-profits, Psychology, Performance Management, Life Coaching, Facilitators, Entrepreneurship, Business Coaching, Facilitation
Education
San Francisco State University 1977 — 1978
Cello Performance
Case Western Reserve University
B.A., Humanities, music
University of Minnesota-Twin Cities
B.A., Music Therapy
JPMorgan Chase October 2012 - Present
Rearden Commerce 2012 - December 2012
American Express September 2008 - April 2011
American Express August 2007 - September 2008
American Express June 2002 - September 2007
American Express May 1997 - June 2002
Skills
Business Strategy, Customer Relations, Portfolio Management, Expense Management, Consultative Selling, P&L Management, Cross Selling, Credit Cards, Change Management, Negotiation, Team Leadership, Payments, Strategic Partnerships, Customer Service, Selling, Strategy, Management, Relationship Management, Contract Negotiation, Business Planning, Executive Management, CRM
Education
Central Connecticut State University
BA, Political Science / History
SIRIUS Canada 2010 - Present
Sirius Satellite Radio 2010 - Present
Sirius 2010 - Present
American Express May 2009 - May 2010
The Dominion of Canada General Insurance Company September 2008 - December 2008
Skills
SDLC, Software Documentation, Business Analysis, Integration, User Acceptance Testing, Project Management, Requirements Gathering, Risk Management, Requirements Analysis, Change Management, Business Requirements, Testing, Quality Assurance, Analysis, Test Planning, ITIL, Software Project...
Education
Centennial College
Marketing and Business Administration
Amex Payroll ManagerAmex Bank of Canada2003 - Present
American Express 1992 - Present
Skills
PeopleSoft, Employee Benefits, Business Analysis, Requirements Analysis, Customer Service, Payroll, Employee Relations, Accounting, Analysis, Budgets, Change Management, ADP Payroll, Process Improvement, Vendor Management, Performance Management
Education
Centennial College 1989 — 1992
Diploma, Accounting
Angus Glen Golf & Country Club August 2009 - Present
Fairmount Books May 2007 - June 2008
Promotions Inc October 2005 - May 2007
Pandiak Enterprises September 2002 - September 2005
American Express June 1989 - February 1997
Education
Centennial College 1978 — 1981
Travel & Tourism, Hospitality Management
SIZE SEXY Clothing July 2014 - Present
American Express July 2008 - June 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Centennial College
Accounting
Bell Canada March 2010 - Present
BELL TV August 2007 - March 2010
Bell Tv January 2005 - September 2007
Bell ExpressVu January 2001 - January 2005
American Express January 1996 - January 1998
American Express January 1995 - January 1996
Skills
Customer Experience, Team Leadership, Telecommunications, Call Centers, Call Center, Performance Management, Coaching, Management, Customer Service, Service Delivery, Contact Centers, Operations Management, CRM, Customer Retention, Business Analysis, Project Management, Quality Assurance, Vendor Management, Sales, Sales Management
Education
University of Windsor
Bachelor's Degree, Economics and History
Centennial College 2000 — 2001
E-Commerce, Post Grad
THE E-COMMERCE INSTITUTE -- CENTENNIAL COLLEGE
Post Graduate Diploma Program in E, Commerce
American Express November 2006 - Present
Sun Life Financial September 1990 - June 2004
Education
Centennial College 1987 — 1990
Business Administration, Programming, Accounting
Scotiabank June 2015 - Present
Al Jannat Supermarket Inc. 2010 - 2012
Vonage 2008 - 2009
Vonage October 2005 - June 2008
Scotiabank 2003 - 2005
Hashim Traders 2002 - 2003
Lavalife 2000 - 2001
American Express 1998 - 2000
Rogers Communications 1989 - 1998
Skills
Call Center, Technical Support, VoIP, Call Centers, Team Management, Telecommunications, Troubleshooting, Wireless, Customer Experience, Customer Service, Team Leadership, Recruiting, HR Policies, Customer Satisfaction, Management, Customer Retention, Process Improvement, Training, Microsoft Office, VPN, Leadership, Windows
Education
Centennial College
Accounting and Financial Management Co-op, Accounting and Business/Management
Cederbrea Collegiate Institute
completed Grade 13
R.H. King Academy
Completed Grade 12
Gelman and Associates December 2014 - Present
Three60Legal October 2013 - Present
The MIBRO Group September 2011 - August 2012
Toromont Industries January 2011 - October 2011
Toromont CAT January 2011 - August 2011
Toromont CAT September 2010 - February 2011
Toromont CAT September 2010 - January 2011
American Express October 2009 - August 2010
American Express Canada October 2009 - August 2010
Back to Health 2006 - 2009
Skills
Family Law, Administration, Employee Relations
Education
Centennial College 2006 — 2009
Human Resources Management
Centennial College
Diploma, Human Resources Management
Elmcrest College 2002 — 2003
Massage Therapist
American Express Business Travel January 2014 - Present
American Express Business Travel December 1987 - September 2010
American Express 1987 - 2007
Skills
Sabre, Business Travel, Travel Management, Leisure Travel, Galileo, Online Travel, Ticketing, Travel Technology, Tourism, Hotels, Hotel Booking, Car Rental
Education
Centennial College 1975 — 1977
Tourism and Travel Services Management
CIBC Customer Service RepresentativeCIBCNovember 2009 - Present
Angues Glenn Golf & Country Club August 2009 - August 2010
Pandiak Enterprises September 1978 - 2009
Fairmount Books May 2007 - June 2008
American Express June 1989 - February 1997
Education
Centennial College 1978 — 1981
Hospitality Management, Hospitality and Services
York University 1976 — 1978
Fine Arts
American Express April 2013 - Present
Code and Theory April 2011 - October 2012
Oracle 2008 - 2011
Stueuer, Escovar, Berk & Brown 2007 - 2008
Skills
Legal Writing, Legal Research, Research, Corporate Law, Business Strategy, Strategic Planning, Editing, Project Management, Social Media, New Business Development, Digital Media, Public Speaking, Negotiation, Business Development, Policy, Proposal Writing, Contract Negotiation, Strategy
Education
Case Western Reserve University School of Law 2005 — 2008
Doctor of Law (J.D.), Law
University of Colorado Boulder 2001 — 2004
B.A.., International Affairs
One Voice Canada May 2012 - Present
Toronto Employment and Social Services 2012 - 2013
American Express December 1999 - June 2009
Haynes and Associates January 1995 - October 1998
Skills
Social Services, Crisis Intervention, Case Managment, Child Welfare, Mental Health, Mental Health Counseling, Motivational..., Group Therapy, Counseling Psychology, Adolescents, Family Therapy, CBT
Education
Centennial College 2010 — 2012
Associate's degree, Social Work
Instituto Central "Vicente Caceres" 1983 — 1989
Accounting Diploma, Accounting and Finance
American Express May 2013 - Present
American Express May 2012 - April 2013
American Express August 2010 - April 2012
American Express April 2003 - August 2010
American Express November 2001 - April 2003
American Express August 1998 - November 2001
Skills
Banking, Credit, Business Process..., Contact Centers, Vendor Management, Training, Staff Development, Customer Service, Performance Management, Operations Management, Business Analysis, Management, Coaching, Team Building, Sales, Talent Management, Hiring, Employee Training, Needs Analysis, Building Relationships, Training Delivery, Project Management, CRM
Education
Centennial College 2003 — 2004
Call Centre Management Certificate
York University 1995 — 1999
Bachelor of Arts, Sociology
University of Toronto
Certificate, Project Management
CIBC April 2015 - Present
CIBC April 2015 - Present
belairdirect October 2013 - April 2015
American Express October 2003 - April 2013
Ontario Pension Board 2013 - 2013
BMO March 1989 - October 2002
Skills
Project Management, Vendor Management, Virtualization, PMP, User Experience, Compliance, Internal Audit, Quality Center, Quality Assurance, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Customer Service, Interviews, Internet, Loans, Networking, Onboarding, Office Management, Office Administration, PowerPoint, Quality Management, Servers, Visio, Credit Cards, Relationship Management, Leadership, User Acceptance Testing, Business Analysis, Banking, Financial Services, Call Centers, Product Management, Business Process..., Account Management, Business Requirements, Program Management, Requirements Gathering, Risk Management, PMO, Business Process..., SDLC, Cisco Call Manager, Windows Mobile, IMS DB/DC, Entity Framework, Xcode, JPA, Use Case Analysis
Education
Centennial College 1999 — 2002
Marketing & Business Administration, Marketing & Business Administration
Collabnet 2013 — 2013
Certified SCRUM Master, Agile / SCRUM, A+
Ryerson University 1996 — 1998
Banking and Financial Support Services
RBC May 2012 - Present
American Express January 2011 - November 2011
American Express January 2003 - October 2010
American Express January 1999 - December 2002
Skills
BPO, Call Center, Outsourcing, Telemarketing, Customer Relations, Back Office, Process Improvement, Customer Service, Vendor Management
Education
Centennial College
Call Center Management
Seneca College of Applied Arts and Technology
Medcan June 2013 - May 2014
American Express Canada2003-2011 January 2011 - November 2011
American Express June 2003 - November 2011
Imperial Oil2002 June 2001 - December 2001
Kodak Canada Inc January 2000 - January 2001
YWCA Employment Centre June 1999 - September 1999
Skills
Access, Lotus Notes, Documentation, XP, Operating Systems, Troubleshooting, Computer Hardware, Excel, Outlook, Customer Service, Microsoft Office, PowerPoint, Word, Databases, Windows
Education
Centennial College 1999 — 2000
Certificate, Computer Repair & Maintenance
Leaside + Malvern Collegiate 1994 — 1999
O.S.S.D
Morneau Shepell April 2015 - Present
Centennial College September 2014 - March 2015
Mediatoimisto Voitto September 2013 - July 2014
Mediatoimisto Voitto Oy January 2013 - August 2013
Elisa January 2013 - May 2013
Embassy of Finland July 2012 - September 2012
Tapiola October 2010 - September 2011
Zara October 2009 - August 2010
Finpro March 2009 - September 2009
American Express June 2008 - August 2008
Skills
Teamwork, Social Media, Market Research, International Business, Marketing Communications, Customer Service, Communication Skills, Intercultural Awareness, Microsoft Office, Fluent English, Media Planning, Online Marketing, Project Coordination, Digital Marketing, MS Office tools, Fluent Spanish, Intercultural..., Digital Media, Report Writing, Proposal Writing, Media Relations, Fundraising, Event Management
Education
Centennial College 2014 — 2015
Posgraduate degree, Corporate Communications and Public Relations
Aalto University School of Economics 2010 — 2013
Master's of Science in Business Administration, International business / CEMS Master's in International Management
ESADE Business School 2011 — 2011
CEMS Master's in International Management
Helsinki School of Economics 2006 — 2009
Bachelor of Science in Business Administration, International Business
Queen's University 2008 — 2008
Bachelor of Science in Business Administration, Marketing
CEMS - The Global Alliance in Management Education
CEMS - The Global Alliance in Management Education
American Health Care Apparel January 2004 - September 2010
Medco Health Solutions Inc. August 2002 - January 2004
American Express March 2001 - May 2002
American Express May 2000 - February 2001
swb&r (Stiegler, Wells, Brunswick & Roth) October 1998 - May 2000
Gotham Inc. July 1998 - September 1998
Dow Jones News GmbH November 1996 - June 1998
Dow Jones News GmbH November 1995 - October 1996
Dow Jones News GmbH October 1994 - October 1995
Education
Cedar Crest College
Bachelor of Arts (B.A.)
Moravian College - The Moravian MBA
Master of Business Administration (MBA)