American Express
Industry: Financial services company
DescriptionThe American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. Headquarters: New York City, New York, United States CEO: Stephen Squeri Number of employees: ~55,000 (2017) Founders: Henry Wells, William Fargo, John Butterfield
American Express List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at American Express. You can filter them based on skills, years of employment, job, education, department, and prior employment.
American Express Salaries. You can even request information on how much does American Express pay if you want to. Learn about salaries, pros and cons of working for American Express directly from the past employees.
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29,038 American Express employees in database. Find out everything there's to know about American Express employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
American Express Employees
CRS Temporary Housing October 2013 - Present
CRS Temporary Housing March 2011 - October 2013
Cigna November 2009 - March 2011
American Express October 2006 - February 2009
Skills
Customer Service, Salesforce.com, Microsoft Office, Sales, Insurance, mangement, data entry, Customer Retention, Negotiation, Luxury, Customer Satisfaction, Call Centers, Microsoft Word, Microsoft Excel, PowerPoint, Team Building, Contract Negotiation, Cold Calling, Employee Training, Time Management, New Business Development, Management, Account Management
Education
Glendale Community College
American Express April 2015 - Present
American Express February 2012 - April 2015
American Express August 2006 - February 2012
Authorizations Strategy OPEN Risk Management, American Express March 2004 - August 2006
Skills
Business Analysis, Credit, Risk Management, Portfolio Management, Credit Cards, Relationship Management, Process Improvement, Vendor Management, Call Centers, SDLC, Banking, Change Management, Financial Services, Analytics, Payments
Education
Saint Leo University 2003 — 2008
Bachelor's degree, Business Administration and Management, General
Glendale Community College 1993 — 1998
Associate of Science (AS), Computer Information Systems
American Express July 2015 - Present
State Farm August 2010 - Present
Usaa April 2005 - November 2009
Skills
Insurance, Property & Casualty..., Commercial Insurance, Term Life Insurance, Umbrella Insurance, Casualty, Life Insurance, Disability Insurance, Homeowners, Whole Life, Health Insurance, Commercial Lines, Universal Life, Workers Compensation, Renters, Inland Marine, Licensed Property, General Insurance, Sales, Customer Service
Education
Glendale Community College 2000 — 2003
Sirius XM Radio Inc. June 2013 - Present
American Express July 2000 - June 2013
Insurance Services Office, Inc July 1999 - June 2000
Merrill Lynch, Inc October 1996 - November 1999
Skills
Excellence at managing..., Campaign design and..., Strategic planning and..., Mainframe programmer..., Database Marketing, Data Segmentation, Data Analysis, Cross-functional Team..., CRM, Databases
Education
State University
BS, Computer Science and Engineering
American Training Center
Globe Institute of Technology
Taps Social House & Kitchen October 2014 - December 2014
Nimbus Eco April 2014 - September 2014
TED Conferences January 2009 - April 2014
uCommerz September 2013 - March 2014
Wicko Group February 2012 - August 2013
Anglet Cafe May 2011 - May 2012
American Express January 2011 - June 2011
L'Oréal August 2010 - February 2011
Henry's Bar & Restaurant March 2010 - August 2010
TeliaSonera December 2009 - February 2010
Skills
PHP, MySQL, Fast Learner, Self Starter, Optimistic, Creative Development, Idea Generation, Innovation, Business Innovation, HTML, Open Minded, Start-ups, Creative Direction, Entrepreneurship, Marketing, Negotiation, Online Marketing, Social Networking, Sales, Online Advertising, International Business, B2B, Retail, E-commerce, Leadership, Business Development, Management
Education
Santa Monica College 2008 — 2008
Additional Courses
Roslagens Högskola 2005 — 2008
BS, International Business
Glendale Community College 2003 — 2003
GED, High School Equivalence Certificate Program, 86/100 (A)
USAA March 2015 - Present
Collision Center of Peoria April 2014 - Present
Global Water June 2013 - April 2014
Randstad 2012 - 2012
American Express 2008 - 2010
American Express 2008 - 2010
American Express 2008 - 2010
Skills
Microsoft Office, Troubleshooting, Customer Service, Project Management, Process Improvement, Customer Satisfaction, Software Documentation, Call Centers, Analysis, Training, Time Management, Outlook, Access, Data Analysis, Quality Assurance, Microsoft Excel
Education
Rio Salado College 2012 — 2012
Certificate of Completion, Utility Customer Service, A
Glendale Community College 2010 — 2012
Scottsdale Community College 2008 — 2010
Associate of Arts (AA), Graphic Design
Dickinson Wright PLLC October 2013 - Present
American Express 2013 - 2013
Law Offices of Elizabeth S. Langford, P.C. May 2005 - August 2011
Skills
Microsoft Office, Appointment Scheduling, Data Entry, Document Management, Business Correspondence, Client Counseling, Notary Public, File Management, Mail Sorting, Software Evaluations, Client Billing
Education
Glendale Community College 2005 — 2013
American Express August 2015 - Present
Bell Road Toyota August 2013 - Present
Self-employed 2008 - Present
Skills
Owner/ Photographer..., •Photograph and edit..., •Managed and..., •Managed all aspects..., Advertising, Customer Service, Graphic Design, Leadership, Management, Marketing, Microsoft Excel, Microsoft Office, Microsoft Word, Photoshop, PowerPoint, Public Speaking, Sales, Sales Management, Social Media, Team Building, Training, Web Design
Education
Glendale Community College 2006 — 2012
Nevada school of massage therapy
www.johnpersico.com 2012 - Present
Globe University September 1999 - Present
www.ebooks4business.com 2012 - Present
Minnesota Consulting Alliance January 2008 - July 2013
ACICS 2010 - 2012
Metropolitan State University June 1998 - November 2009
Metropolitan Council Environmental Services Division July 1997 - August 2000
American Express 1999 - 2000
Process Management International September 1986 - August 1993
Skills
Strategy, Organizational..., Organizational Change, TQM, SPC, Management Consulting, Strategic Planning, Business Process..., Small Business..., Writing, Training Management, Training and Development, Facilitation skills, Business Modeling, Lean Six Sigma, Change Management, Workshop Facilitation, Business Development, Leadership Development, Training, Business Strategy, Public Speaking, Leadership, Adult Education, Teaching, Employee Training, E-Learning, Executive Coaching, Process Improvement, Organizational..., Entrepreneurship, Career Counseling, Staff Development, Research, Management, Program Management, Curriculum Development, Team Building, Performance Management, Career Development, Resume Writing, Time Management, Higher Education, Coaching, Conflict Resolution, Consulting, Program Development, Nonprofits, Policy, Training Delivery
Education
University of Minnesota-Twin Cities 1982 — 1986
Ph.D
University of Wisconsin-Stout 1978 — 1979
MS
Rhode Island College 1971 — 1975
BS
Johnston High School 1960 — 1964
High School
Globe University
Fox Farms June 2004 - Present
Zipfizz October 2009 - January 2013
American Express June 1990 - June 2004
Education
Golden Gate University 1990 — 1992
Financial Planning and Services
American Express Technologies January 1994 - Present
American Express October 2007 - August 2012
Skills
PMP, ITIL v3 Foundations..., Program Management, Re-engineering, Business Process..., Vendor Management, Financial Reporting, ITIL, SDLC, Enterprise Architecture, IT Management, Disaster Recovery, MS Project, Software Development, Service Management, Governance, Project Management, Project Portfolio..., Cross-functional Team..., IT Strategy, IT Service Management, Business Intelligence, Resource Management, Process Improvement, Project Delivery, Information Technology, Integration, IT Operations, Requirements Gathering, PMO, Requirements Analysis, Business Process, Business Requirements, Outsourcing, Solution Architecture, Risk Management, Business Analysis, Service Delivery, Management, Software Project..., Credit Cards, Financial Services, Data Center, Visio, Business Transformation, Change Management, Systems Analysis
Education
Glendale Community College 1987 — 1989
AGS, General Studies
American Express August 2006 - Present
Skills
Agile Methodologies, Team Management, Resource Management, Requirements Analysis, Process Improvement, Microsoft Project, Project Management, Requirements Gathering, Risk Management, Project Delivery, SDLC, Microsoft Office, Program Management, Vendor Management, Business Analysis, Business Process..., Management, Leadership, Project Planning, Change Management, Financial Services, Project Portfolio..., Cross-functional Team...
Education
University of Phoenix 2003 — 2004
Glendale Community College 1986 — 1990
Self Employed September 2011 - Present
Vedanta Society of Southern Clifornia June 2005 - Present
Metro Energy Investments April 2013 - June 2013
AIM Mail Center September 2003 - August 2011
REDC February 2002 - July 2003
American Express May 1996 - December 2001
Skills
Customer Service, Process Scheduler, PowerPoint, Microsoft Office, Event Management, Negotiation, Data Entry, Event Planning, Microsoft Word, Spreadsheets, Teamwork, Access, Budgets
Education
Irvine Valley College 2003 — 2012
Economics, Computer Science
Golden Gate University 1998 — 2000
Accounting, Finance, Computer Science
University of Tennessee-Knoxville 1986 — 1989
Photography
Vangent, Inc. November 2009 - February 2011
American Express 1990 - 2009
Firstat Nursing Agency 1991 - 1993
Walley's Hot Springs Country Club & Resort 1981 - 1988
Skills
Management, Team Leadership, Vendor Management, Process Improvement, Leadership, Call Center, Operations Management, Business Process, Coaching, Project Management, Customer Satisfaction, Six Sigma, Human Resources, Call Centers, Cross-functional Team..., Budgets, Training, Troubleshooting, Quality Assurance, Strategic Planning
Education
Glendale Community College 2006 — 2007
Real Estate Law & Ethics
AELN 2003 — 2004
Green Belt, Six Sigma Methodologies
WNCC 1981 — 1992
Business, Marketing
Gwenn McKone, Writer 2010 - Present
God, Up Close and Personal, the book 2007 - 2010
Fluent Communications 1996 - 1999
American Express 1988 - 1996
Skills
Creative Writing, Copy Editing, SEO copywriting, Blog Development, Website Copy, Newsletter Writing, Blogging, Marketing Copy, Newsletters
Education
Northern Arizona University 1981 — 1983
B.A., Journalism
Glendale Community College 1979 — 1980
General studies
American Express June 2014 - Present
Safeway Inc June 1993 - June 2014
Skills
Windows 7, Troubleshooting, Technical Support, Computer Hardware, Active Directory, Laptops, Help Desk Support, BMC Remedy, Windows XP, Printers, System Deployment, Information Technology, Software Installation, Microsoft SQL Server
Education
Glendale Community College
Business/Commerce, General
American Express OPEN February 2014 - Present
American Express May 2012 - February 2014
Discover Financial Services October 2006 - May 2012
Discover Financial Services January 2010 - January 2011
Discover Financial Services June 2007 - January 2010
Discover Financial Services October 2006 - September 2007
Skills
PeopleSoft, Concur, Microsoft Office, Windows 7, Lotus Notes, Reliability, Customer Satisfaction, Organizational Behavior, Strategic Thinking, Attention To Detail, Customer Experience, Multitasker, Outlook, People-oriented, Axiom, Visio, SharePoint, Ariba, Leadership, Sales
Education
Glendale Community College 2012 — 2013
Associate’s Degree, 3.8 GPA
2003-2007 Deer Valley High School 2003 — 2007
General Education, 3.5 GPA
N/A June 2014 - Present
University of Phoenix 2005 - 2009
EDMC 2008 - 2008
American Express 2004 - 2005
Skills
Strategic Planning, Team Building, Sales, Leadership Development, Healthcare, Coaching, Management, Training, Public Speaking, Program Management, Teaching, New Business Development, Strategy, Management Consulting, Entrepreneurship
Education
Crossfit 2013 — 2013
Certification, Crossfit Certified, 4.0
University of Phoenix 2007 — 2009
Master's degree, Health/Health Care Administration/Management, Graduate
University of Phoenix 2005 — 2007
Bachelors, Business Administration and Management, General, 3.8
Glendale Community College
Certification, American Council of Exercise, 3.8
American Express February 2004 - Present
MaureensLens.com August 2008 - Present
Continental Promotion Group 1999 - 2004
Skills
New Business Development, Lead Generation, Marketing, Team Leadership, Strategic Planning, Coaching, Program Management, Credit Cards, Relationship Management, Financial Services, Credit, Portfolio Management, Financial Analysis
Education
Glendale Community College
Business Administration and Management, General
GoWireless, Inc. December 2012 - Present
Arion Health Care February 2011 - August 2012
American Express September 2007 - February 2010
Cloud Peak Vista Apartments June 2005 - September 2007
Red Eagle Oil April 2004 - May 2007
Skills
Account Management, Sales, Sales Operations, Customer Service, Leadership, Management, Team Building, Marketing, Negotiation, Team Leadership, Training, Investments, Marketing Strategy, Time Management, New Business Development, Recruiting, Retail
Education
Glendale Community College 2009 — 2012
Nursing, Perioperative/Operating Room and Surgical Nurse/Nursing
American Express March 2014 - Present
Wyndham Worldwide / Wyndham Hotel Group October 2006 - March 2014
NDC Health November 2004 - October 2006
NDC Health January 1998 - November 2004
Skills
Solaris 8/9/10, Solaris, Red Hat Linux, RHEL, AIX Administration, AIX, VMware, System Administration, Unix Shell Scripting, Ksh, Bash, Unix, ITIL, Servers, RedHat, EMC SAN Administration, Symmetrix, Clariion, EMC Celerra, Brocade Fibre Switches, PCI Standards, Netbackup, EMC Networker, Data Domain, Oracle RAC, Solaris Zones, Solaris Volume Manager, Veritas Volume Manager, Autosys, Unicenter TNG, Unicenter Service Desk, Apache, NFS, LVM, ZFS, Samba, Sendmail, VAS, Shell Scripting, SAN, Linux, High Availability, EMC Storage, Disaster Recovery, Cluster
Education
Western International University 2004 — 2007
Bachelor of Science (BS), Business/Commerce, General
Glendale Community College 2001 — 2002
Oracle Certified Professional Program
Venturelli Building & Design, LLC. 2005 - Present
American Express 2000 - 2005
Skills
Construction Management, Tenant Improvements, General Construction, Accounting, Bookkeeping, Contractors, Construction, Pre-construction, Tenant Improvement, Renovation, Small Business, Management, Commercial Real Estate, Design-Build, Residential Homes, Process Scheduler, Value Engineering, Real Estate Development, Project Estimation, Real Estate, Contract Negotiation, Customer Service, Property Management
Education
Glendale Community College
Release The Fear 2012 - Present
American Express August 2013 - January 2014
IBM Global Services December 2007 - July 2013
IBM Global Services May 2002 - December 2007
American Express 1998 - 2002
Elizabeth Arden Salons November 1996 - April 1998
American Express July 1996 - December 1996
CSK Auto 1994 - 1996
Skills
Capacity Planning, Veritas, Windows, Hardware, Perl, Project Management, Microsoft SQL Server, Service Level Agreements, License Management, AIX, Service Delivery, Solaris, Servers, DB2, Disaster Recovery, ITIL, Data Center, IT Service Management, Virtualization, Sla, Unix, IT Management, Security, Databases, Linux, SAN, Enterprise Software, Outsourcing, Business Intelligence, Red Hat Linux, Software Development, Networking
Education
Thomas More College 1991 — 1994
BA, Liberal Arts
UAG Guadalajara 1991 — 1991
Certificate, Spanish Language and Literature
Glendale Community College 1990 — 1991
AA, Computer Information Services
Phoenix College 1990 — 1991
AS, Management Information Systems
American Express May 2000 - Present
American Express May 2000 - Present
Bank of America April 1977 - April 2000
Skills
Archer, SDLC, Risk Management, Vendor Management, Governance, PMO, Project Governance, Project Portfolio..., PMP, Operational Risk..., Financial Risk, Financial Services, Information Security, Service Continuity, Voice & Data Convergence, Business Analysis, Team Building, Network Security, Banking, Program Management, Visio, MS Project, SharePoint, Cross-functional Team..., Software Project..., Leadership, Business Process..., Resource Management, IT Strategy, Requirements Gathering, ITIL-Foundation®, Business Process, Business Requirements, IT Management, Business Transformation, Business Process..., Re-engineering, Enterprise Architecture, Management, Outsourcing, Agile Project Management, Offshoring, Microsoft Project
Education
ESI George Washington University 2005 — 2011
IT Project Management Certificate, Information Technology Project Management
University of Phoenix 2004 — 2005
Information Technology Project Management
Glendale Community College 1970 — 1972
University of Phoenix, Information Technology Project Management
Wickenburg Community Hospital May 2010 - Present
Jet Processing December 2011 - December 2013
Jet Processing Division of Noranco August 2011 - May 2013
American Express 1983 - 2010
American Express November 1983 - January 2009
American Express 1983 - 2009
American Express November 1983 - December 2008
Skills
Sales, Training, Process Improvement, Customer Service, Leadership, Accounts Payable, Time Management, Strategy, Accounts Receivable, Invoicing, Risk Management
Education
Glendale Community College 1991 — 1993
AA, Finance/Projects
Glendale Community College
Associate's degree, Accounting and Finance
SunTrust August 2015 - Present
American Express February 2006 - August 2014
Chick-fil-A March 2003 - February 2006
Safeway January 1999 - December 2002
Skills
Credit Cards, Payments, Financial Services, Leadership, Management, Sales, Program Management, Employee Benefits, Relationship Management, Vendor Management, Customer Retention, Strategic Partnerships, Strategy, Business Development, Salesforce.com, Sales Process
Education
Glendale Community College
Premier Designs Jewelry July 2002 - Present
The World Company September 2009 - July 2011
CHAMBO WELLNESS CENTER August 2008 - July 2009
American Express April 2001 - June 2003
American Express January 1999 - April 2001
American Express July 1997 - December 1998
American Express April 1996 - June 1997
DILLARD'S CORPORATE OFFICE December 1992 - April 1996
Education
ARIZONA STATE UNIVERSITY 1990 — 1992
Bachelor of Science, Purchasing/Logistics Management
Glendale Community College 1988 — 1990
Business
Better Business Bureau July 2012 - Present
American Express February 2011 - May 2012
Discover Card October 2008 - November 2010
Skills
10 Key, 66 WPM, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Fax, Lotus Notes, Google Apps, Google Maps, Gmail
Education
Glendale Community College 2012 — 2014
Peoria High School 2003 — 2007
American Express February 2008 - Present
Silver Buckle Photography 2008 - Present
Lifetouch National School Studios January 2000 - January 2008
Skills
Process Improvement, Business Analysis, Customer Service, Lotus Notes, Call Center, Excel, User Acceptance Testing, Problem Solving, PowerPoint, Microsoft Office, Word, Outlook, SharePoint
Education
University of Phoenix 2003 — 2005
BS, Business Management
Glendale Community College 1995 — 1997
AA, Arts
Various Companies January 2008 - Present
American Expres March 1992 - December 2001
American Express 1982 - 2001
Education
Glendale Community College 1975 — 1978
General Studies/Arts
Best Western International May 2007 - Present
American Express July 2003 - January 2007
Studio Z Pro November 2003 - June 2005
Neutron Industries August 2003 - April 2004
Paymentech May 2000 - May 2001
POS Systems May 1997 - May 2000
Education
Glendale Community College 2002 — 2003
Associate of Arts (AA), Musicians Management
Arizona Institute of Business and Technology 1994 — 1996
AA, Business Operations, Accounting
Shadow Mountain High School 1981 — 1985
none, Public Relations
American Express March 2011 - February 2012
Wangara Green 2007 - 2011
Carlson Wagonlit Travel 2004 - 2007
Carlson Wagonlit Travel 1998 - 2003
Education
Glendale Community College 2013 — 2014
Cisco Network Technology, 4.0
American Express July 2006 - Present
Arizona Contractor & Community Magazine January 2012 - Present
Lettuce and Lace March 2014 - Present
Skills
Magazine Design, Web Design, Magazine Layout Design, Customer Service, Customer Service..., Call Centers, Advertising, Training, Customer Retention, Customer Experience, Adobe Creative Suite, Sales, Coaching, Leadership, Team Leadership, Credit Cards, Email Marketing, Marketing Communications, Team Building, Social Networking
Education
Glendale Community College 2001 — 2004
GavRx OT LLC May 2014 - Present
Sante of Surprise (8 weeks fieldwork experience) Geriatric Facility September 2013 - November 2013
Imagination Galore January 2007 - November 2013
Essence Day Spa October 2009 - March 2010
American Express 1999 - 2009
Skills
Customer Service, Creative Writing, Sales, Team Building, Editing, Telecommunications, Speech Writing, Call Center, Hospitality, Web Content, Copy Editing, Proofreading, Event Management, Microsoft Excel, Event Planning, Coaching, Social Media, Call Centers
Education
Brown Mackie College 2012 — 2014
Occupational Therapy
Glendale Community College
TAPFIN-ManpowerGroup Solutions January 2015 - Present
Apollo Education Group 2008 - January 2015
Apollo Education Group 2006 - 2008
Apollo Education Group 2003 - 2006
American Express September 1998 - August 2000
Skills
PeopleSoft, Accounts Receivable, Accounting, Account Reconciliation, Invoicing, Access, Spreadsheets, Sarbanes-Oxley Act, GAAP, Auditing, Data Entry, Financial Accounting, Outlook, Finance, Revenue Recognition, Microsoft Excel, Process Improvement, Data Analysis, Microsoft Word, PowerPoint, Microsoft Office, 10 Key, Pivot Tables, Critical Thinking, Training, Teamwork, US GAAP, Sarbanes-Oxley, Telephone Skills, Balance, Time Management, Analysis, Financial Analysis, Customer Service, Coaching, Higher Education, Adult Education, Project Management, Public Speaking, Team Building
Education
University of Phoenix 2006 — 2011
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Glendale Community College 1996 — 1998
Associate's degree, General Studies
Change Allies November 2013 - Present
UC Berkeley 2013 - Present
IDC December 2012 - March 2014
Forrester Research September 2010 - January 2012
Compuware 2009 - September 2010
Gartner, Inc. January 1999 - September 2009
Gartner 1999 - September 2009
Chase Paymentech 1997 - 1999
Visa, USA 1995 - 1997
American Express 1993 - 1995
Skills
Strategy, SaaS, Data Center, CRM, Vendor Management, Start-ups, Business, Coaching, Product Marketing, Leadership, IT Service Management, Market Intelligence, Solution Selling, SEO, Security, Virtualization, E-commerce, Cross-functional Team..., Forecasting, PPC, Management, Marketing, Sales, Selling, Enterprise Software, Sales Management, Consulting, Sales Process, Business Intelligence, Sales Operations, Program Management, Competitive Analysis, Instructor-led Training, Performance Management, Sales Motivation, Incentive Programs, Performance Improvement, Entrepreneurship, Change Management, Prosci Change..., Life Coaching, Sales Management..., Strategic Planning, Analysis, Go-to-market Strategy, Conversation, Marketing Strategy
Education
Golden Gate University 2006 — 2013
Doctorate of Business Administraion, Global Sales Ethics, Motivation and Performance
Golden Gate University 1985 — 1987
MBA, International Relations and Affairs
Southern Methodist University, Paris 1984 — 1985
French and International Management
Missouri State University 1980 — 1984
B.S., International Business, Minor in Spanish
Intstituto Mexicano NorteAmericano de Relaciones Culturales, Mexico 1983 — 1983
Spanish Language and Culture
Universidad Politécnica de Valencia 1982 — 1982
Spanish
Goldberg & Osborne June 1996 - Present
Banner Health March 1998 - November 1998
Cigna February 1996 - June 1996
American Express September 1993 - February 1996
U.S. Credit Systems August 1990 - May 1993
Skills
Leadership, Management, Training, Legal Assistance, Teamwork, Negotiation, Call Centers, Mentoring, Conflict Resolution, Customer Service, Client Relations, Analysis, Accounting, Supervisory Skills
Education
Grand Canyon University 2013 — 2014
Bachelor's Degree, Business Administration and Management, General, 4.0
Dale Carnegie
Customer Service and Communication
Lamson College
Associate's Degree, Law
Glendale Community College
Business General Studies
USAA June 2005 - June 2015
American Express July 2004 - June 2005
Discover Financial Services November 2000 - January 2004
Discover Financial Services September 1999 - November 2000
Skills
Banking, Credit, Customer Service, Sales, Financial Services, Training, Astronomy, Credit Card Fraud, Analysis, Credit Analysis, Credit Cards, Credit Risk, Finance, Financial Risk, Fraud, Loans, Management, Portfolio Management, Call Centers, Accounting
Education
Peoria High School 1993 — 1997
Diploma
Glendale Community College
McKesson Health Solutions September 2013 - Present
TriWest Healthcare Alliance June 2001 - July 2013
American Express January 1996 - May 2001
Skills
Healthcare, HIPAA, Healthcare Management, EMR, Healthcare Information..., Managed Care, Medical Terminology, Provider Relations, Utilization Management, Hospitals, Medicare, Process Improvement, TRICARE Certified, Customer Service, Call Center, Microsoft Office, Microsoft Word, Microsoft Excel, Internet, Leadership, Office Management, Organization, PowerPoint, Problem Solving, Quality Assurance, Writing, Web Design, Web Applications, Creative Writing
Education
Glendale Community College
ArtiFlex Manufacturing, LLC September 2015 - Present
American Express August 2014 - January 2015
Personal Caregiver July 2013 - August 2013
Sunstate Equipment May 2011 - April 2013
Sunstate Equipment July 2007 - May 2011
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Publisher, Process Scheduler, Customer Service, Outlook, Microsoft Office, Human Resources, Employee Relations, Team Building, Budgets, Contract Negotiation, Contract Management, Public Speaking, Customer Satisfaction, Recruiting, Sales Management, Negotiation, Purchasing, Supervisory Skills, Account Management
Education
Providence Training Institute 2011 — 2011
Certified Nursing Assistant, Nursing, Graduated
Artistic Beauty College 2004 — 2005
Cosmetology, Cosmetology/Cosmetologist, General, Graduated
Sunrise Mountain High School 2000 — 2004
Graduated
Glendale Community College
Psychology
American Express April 2015 - Present
Chase September 2014 - April 2015
Discover Financial Services March 2009 - September 2014
Garrisons River Resort January 2001 - October 2005
Discover Financial Services April 1995 - July 1999
Skills
Risk Management, Process Improvement, Project Management, Quality Assurance, Business Analysis, Team Leadership, Calibration, Quality Auditing, Networking, Presentations, Teamwork, Employee Training, User Acceptance Testing, Policy Analysis, Credit Cards, SDLC, Kronos Timekeeping, Salesforce.com, Titan, Mentoring, Strategy, Customer Service, Management, Leadership, Human Resources, Employee Benefits, Call Centers, Coaching
Education
Glendale Community College
90 hours completed in Real Estate Principles I & II
Glendale Community College
Continuation of Degree, Business/Corporate Communications
Mundus Institute of Travel 1994 — 1995
Certified Travel Agent, Tourism and Travel Services Management
Berkadia December 2011 - Present
Emerge Acupuncture December 2012 - December 2014
Zen Wellness September 2010 - December 2012
American Express October 2010 - November 2011
Nearly Naked Theatre August 2007 - September 2010
Berkadia Commercial Mortgage LLC January 2007 - April 2010
Rels Settlement Services October 2003 - January 2007
Skills
PowerPoint, Customer Service, Microsoft Excel, Microsoft Office, Outlook, Sales Management, Microsoft Word, Loans, Marketing, Public Relations, Research, Software Documentation, Project Management, Mortgage Lending, Budgets, Finance, Training, Team Leadership, Team Building, Human Resources, Workshop Facilitation, Windows, Leadership, Management, Event Planning, Strategic Planning, Office Management, SharePoint, Database Administration, Public Speaking, Real Estate, Call Centers, Process Improvement, Account Management, Time Management, Financial Analysis, Analysis, Event Management, Fundraising, Sales, Social Media, Social Networking
Education
Glendale Community College 1993 — 1994
Business Management / Theatre
Glendale Community College Some College
Southwest Community College Some College
University of Maryland Some College
Zen Wellness Medical QiGong
200 hr certification, Medical QiGong, Yoga
American Express February 2007 - Present
Bear Stearns Residential Mtg June 2006 - January 2007
Washington Mutual Savings Bank January 2004 - June 2006
Wells Fargo Home Mortgage January 2004 - January 2005
Skills
Leadership, Microsoft Office, Microsoft Excel, Risk Management, Business Development, Credit Analysis, Financial Analysis
Education
Glendale Community College 2015 — 2015
Business/Corporate Communications
Paradise Valley Community College 2012 — 2013
American Express Execute problem solving skills while embracing all aspects of the Relationship Care model for both Clients and peers. Communicate clearly and effectively with peers, Field/Sales representatives, as well as management. Assist Corporate Client Representatives in locating the correct procedural, coaching, educating and provide assistance in any issues they are experiencing. Perform multiple tasks while meeting deadlines as well as assisting and resolving escalated calls for peers and management. Participated as a sole Lead Customer Care Profession managing all CSO tickets, set up tickets, follow up on tickets, and communicated with our technology team for the American Express @work system.Service AdministratorConcur2014 - 2014
American Express 1995 - 2013
Skills
Microsoft Excel, Exceptional People..., Interpersonal Skill, Excellent written and..., Problem Solving, Problem Analysis, Flexible to Change, Adaptable to Changes, Highly motivated..., Highly detail oriented, Job Coaching
Education
Glendale Community College 2013 — 2013
Still Attending, Business/Commerce, General
Grand Canyon Title Agency October 2014 - May 2015
2-10 Home Buyers Warranty May 2014 - October 2014
American Express 2007 - January 2014
HomeSmart Realty 2009 - 2014
Realty Executives November 2000 - 2009
Skills
Salesforce.com, Account Management, New Business Development, Real Estate, Direct Sales, Sales and Marketing, Strategic Planning, Communication Skills, Business Relationship..., Sales, Negotiation, Underwriting, Business to Business..., Industry Knowledge, Investment Properties, Customer Retention, Business Development, Sales Management, Selling, Marketing, Relationship Management, Portfolio Management, Residential Homes, B2B, Business Strategy, Financial Services, Customer Experience, Business Planning, Small Business, Customer Acquisition, Investments, Strategy, CRM, Strategic Partnerships, Sales Process, Credit, Lead Generation, Sales Presentations, Time Management, B2C, Situational Leadership, Commercial Real Estate, Analytics, Property, Finance, Direct Marketing, Competitive Analysis, Credit Cards, Cold Calling, Leadership
Education
Glendale Community College
Associate's degree in progress, Business Administration and Management, General
Brian McMahon High School
Coldwell Banker Residential Brokerage August 2015 - Present
Gadgets Plus LLC December 2000 - Present
American Express 1998 - 2000
Skills
New Business Development, Sales Management, Strategic Planning, Marketing Strategy, Team Building, Customer Service, Business Planning, Sales, Negotiation, Marketing, Public Speaking, Account Management, Management, B2B, Start-ups, Project Management, Business Development, SEO, Contract Negotiation
Education
Glendale Community College 1989 — 1991
Moon Valley High School 1985 — 1989
Jeunesse Global 2008 - Present
American Express January 1994 - 2002
Skills
English, Customer Service, Microsoft Word, PowerPoint, Windows, Research, Public Speaking, Outlook, Budgets, Microsoft Office, Microsoft Excel, microsoft powerpoint, Human Resources, Newsletters, Entrepreneurship, Organizational..., Social Media Marketing, Event Planning, Payroll, Marketing, Advertising, Small Business, Office Management, Secretarial Skills, Typing, Editing, Data Entry, Teaching, Coaching, Training, Visio, Team Building, Weight, Nutrition, Weight Management, Supplements, Lifestyle Coaching, Project Management, Fitness, Wellness Coaching, Lifestyle, Wellness, Network Marketing..., Antioxidants
Education
Baptist Bible College 1978 — 1980
Elementary Education and Teaching
Glendale Community College
Business, Management, Marketing, and Related Support Services
Zenefits January 2015 - Present
American Express December 2012 - December 2014
Integra November 2011 - June 2012
tw telecom, inc. December 2010 - November 2011
Copper State Communications November 2007 - January 2010
Black Box Network Services April 2003 - November 2007
Skills
VoIP, Unified Communications, Telecommunications, Telephony, Building Relationships, Customer Experience, Fiber Optics, Salesforce.com, Sales Presentations, ROI Optimization, Microsoft Office, New Business Development, Negotiation, Co-location, Managed Services, Networking, CRM, Cold Calling, B2B, Business Development, Cloud Computing, Management
Education
Northern Arizona University 1994 — 1995
Business
Glendale Community College 1993 — 1994
American Express June 2014 - Present
American Express October 1995 - May 2014
Honeywell, Inc. November 1980 - July 1995
Skills
Travel Planning, Travel Management, Travel Arrangements, Expense Management, Business Travel, Calendars, Concur, Calendaring, Executive Support, Administrative..., Lotus Notes, Expenses, Confidentiality, Meeting Planning, Office Administration, Office Equipment, Leadership, Cross-functional Team..., Management, Change Management, Strategy, Process Improvement, Business Process..., Vendor Management, Business Analysis, Strategic Planning, Business Strategy, Relationship Management, Program Management, Project Management
Education
Apollo High School
Glendale Community College
Business Administration and Management, General
Get Bent Reality 2012 - Present
ALW Sourcing, LLC October 2011 - Present
American Express August 2003 - April 2011
Skills
Videography,..., Call Centers, Credit Cards, Customer Experience, Customer Service, Event Planning, Leadership, Management, Marketing Strategy, Photography, Public Speaking, Team Building
Education
Landmark Education 2011 — 2013
Glendale Community College 2000 — 2002
Marketing
Waste Management November 2013 - Present
Waste Management June 2008 - November 2013
Desert Waste and Recycling May 2007 - May 2008
American Express September 1985 - August 1993
Skills
Recycling, Waste, Sales, Customer Service, Environmental Awareness, Waste Management, Customer Satisfaction, Call Centers, Hazardous Waste..., RCRA, Environmental Services, HAZWOPER, Remediation, Environmental Compliance, Environmental...
Education
Washington High School 1978 — 1982
Glendale Community College
Business Administration and Management, General
United Healthcare Military & Veterans March 2013 - Present
TriWest Healthcare Alliance June 2005 - March 2013
TriWest Healthcare Alliance 2005 - 2013
American Express June 1989 - December 2000
Skills
Healthcare Management, Medical Terminology, HIPAA, Healthcare, Managed Care, Patient Safety, Healthcare Information..., BLS, Medical Records, Case Managment, ACLS, Medical Billing, Clinical Research, ICD-9, EHR, Disease Management, Case Management, Healthcare Consulting
Education
Glendale Community College 1988 — 2010
Buriness, Business/Commerce, General
Greenway High School
Business, Business/Commerce, General
IFCO Systems 2013 - Present
IFCO Systems October 2007 - 2013
Speedie & Associates 2000 - 2003
American Express 1998 - 2002
Skills
Logistics, Negotiation, P&L Financial Management, Operations Management, Reverse Logistics, P&L Forecasting, OSHA 10-Hour Certified, Safety, Customer Service, Hiring Practices, Cpr Certified, First Aid, Materials Management, Forecasting, Warehouse Management, 3PL, P&L Management, Transportation..., Logistics Management, Transportation, Supply Chain..., Supply Chain, Shipping, Distribution Center..., International Logistics, Supply Chain Management, LTL, Inventory Control, Freight, Production Planning, Inventory Management, Truckload, Demand Planning, Trucking, Fleet Management, Warehousing, Pricing, Purchasing, Forklift Operator, JIT, MRP, Strategic Sourcing, Vendor Managed Inventory, P&L, Material Handling, Supply Management, Procurement, Continuous Improvement, Hiring, Operational Excellence
Education
Rio Salado College 2014 — 2015
Business/Commerce, General
Glendale Community College
American Express August 2014 - Present
American Express OPEN April 2013 - September 2014
American Express September 2011 - April 2013
American Express January 2009 - September 2011
Nationwide Credit & Collection Inc. May 2006 - January 2009
WHOLESALE WEALTH SYSTEMS January 2004 - May 2006
OSI January 1991 - November 2002
Skills
Business Analysis, Financial Services, Business Process..., Business Strategy, Relationship Management, CRM, Business Development, Customer Acquisition, Financial Analysis, Management, Salesforce.com, New Business Development, Coaching, Team Building, Sales Management, B2B, Leadership, Portfolio Management, Credit Risk, Credit, Leadership Development, Consulting, Sales Process, Customer Retention, Forecasting, Customer Experience, Recruiting
Education
Rio Salado College 2003 — 2004
underwriting and insurance lic
Glendale Community College 1989 — 1991
Moody's Quick Freight 2011 - 2012
American Express December 2007 - February 2009
Skills
Sales, Sales Management, Salesforce.com, New Business Development, Business Process..., Business Development, Marketing, Social Media Marketing, Online Advertising, Online Lead Generation
Education
Glendale Community College 1999 — 2001
Associate's degree, Business Administration and Management, General
Rojo Hospitality Group / Rojo Restaurants February 2011 - Present
Bank of America January 2008 - February 2011
American Express September 2003 - January 2008
Skills
Employee Relations, Coaching, Customer Service, Call Center, Payroll, Customer Retention, Temporary Placement, Change Management, Team Leadership, Finance, Income Statement, Financial Analysis, Event Management, Microsoft Excel, Outsourcing, Performance Management, Microsoft Office, Business Development, Strategic Leadership, Staff Development, Budgets, Hiring, Human Resources, Call Centers, Food & Beverage, Recruiting, Restaurants, Training, Onboarding, Management, Team Building, Customer Satisfaction, Time Management, Leadership, Leadership Development, Sales, Retail, Operations Management, Organizational..., Inventory Management, Cold Calling, Hospitality, Process Scheduler, Teamwork, Marketing, Administration, Event Planning, Outlook, Account Management, P&L
Education
Glendale Community College 1987 — 1989
Associates, Management
JM Family Enterprises March 2012 - Present
American Express February 2008 - March 2012
Jackson Health System March 2007 - January 2008
Right Management Consultants October 2006 - February 2007
Cox Communications February 1999 - November 2005
Mervyn's California 1995 - 1998
Skills
Organizational..., Employee Engagement, Performance Management, Talent Management, Coaching, Career Development, Change Management, Management Development, Organizational Change, Leadership Development, Healthcare, Succession Planning, Interviewing, Conflict Resolution, Team Building, Organizational..., Talent Development, Strategic Planning, 360 Feedback, Public Speaking, Management Consulting, Internal Communications, Instructional Design, Performance Improvement, Employment Law, Customer Service, E-learning, Interviews, Training, Strategy, Leadership, Human Resources, Executive Development, Culture Change, Executive Coaching, Employee Relations, Onboarding
Education
Golden Gate University
M.S, Human Resources Management
University of Oregon
B.S, Community Service and Public Affairs
U-Haul International January 2015 - Present
U-Haul International, Inc. August 2012 - January 2015
Indepentent AVON Sales Representative January 2011 - January 2014
U-Haul International, Inc. February 2006 - August 2012
U-Haul International, Inc. March 1999 - February 2006
U-Haul International, Inc. June 1995 - March 1999
U-Haul International, Inc. March 1993 - June 1995
U-Haul International, Inc. December 1985 - January 1993
Washington Inventory Service August 1981 - December 1985
American Express July 1982 - February 1983
Skills
Customer Service, Management, Project Management, Integration, Business Intelligence, Requirements Analysis, Microsoft Office, Microsoft Excel, Leadership, Business Analysis, CCOE
Education
SAP 2012 — 2012
ABAP Development
Glendale Community College
Accounting and Finance
Paradise Valley Community College
Accounting and Finance
Rio Salado College
Computer and Information Sciences and Support Services
American Express March 2015 - Present
Knight Transportation December 2013 - November 2014
Liberty Mutual Insurance May 2013 - November 2013
T-Mobile March 2011 - May 2013
Model Home Liquidators January 2004 - March 2011
Skills
Sales, Recruiting, Marketing, Customer Service, Customer Satisfaction, Advertising, Cold Calling, Leadership, Management, Team Building
Education
Glendale Community College 2009 — 2011
Associate of Arts (AA), Criminal Justice/Police Science
Glendale Community College 2009 — 2011
Associate's degree
Maricopa Integrated Health System/DMG April 2015 - Present
John C. Lincoln Health Network July 2014 - April 2015
WellCare November 2013 - July 2014
Cancer Treatment Centers of America® August 2013 - October 2013
American Express January 2008 - August 2013
Deer Valley Unified School District January 2002 - January 2008
Christiana Hospital July 1999 - January 2002
Scottsdale Healthcare February 1990 - July 1999
Skills
Travel Arrangements, Outlook, Data Entry, Event Planning, Executive Support, Strategic Planning, Confidentiality, Concur, Business Correspondence, Travel Planning, Office Management, PowerPoint, Calendaring, Office Administration, Time Management, Process Scheduler, Lotus Notes, Microsoft Excel, Microsoft Word, Calendars, Team Building, Payroll, Expenses, SharePoint, Editing, Telephone Skills, Fax, Microsoft Office, Administrative Work, 10 Key, Executive..., Executive Level..., Coordinating Events, Travel Management, Organization, Meeting Planning, Internet Explorer, PeopleSoft, Customer Service, Business Travel, Spreadsheets, Office Equipment, Management, Organizational..., Filing, Payments, Visio, Expense Reports, International Travel, Expense Management
Education
Glendale Community College 1983 — 1984
Journalism/English
Glendale Community College
Mass Communications
Wells Fargo February 2012 - Present
American Express January 2008 - June 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Mortgage Lending, Business Background, Residential Homes, First Time Home Buyers, Refinance, Collections, Customer Service, Quality Assurance, Banking, Credit, Loan Origination, Leadership, Loans, Mortgage Banking, Risk Management, Consumer Lending
Education
Pepperdine University 2008 — 2009
Business Administration and Management, General
Glendale Community College
CVS Caremark Corporation April 2012 - Present
American Express September 1996 - December 2011
American Express September 1995 - September 1996
American Express July 1995 - September 1995
Skills
Telecommunications, Avaya, Call Center, Routing, Cisco Technologies, Call Centers, IVR, Avaya Technologies, VoIP, Networking, Strategy, Leadership, Management, Analysis, Business Analysis, Integration, Troubleshooting, Vendor Management, Process Improvement
Education
Glendale Community College 1982 — 1984
Microsoft October 2014 - Present
salesforce.com June 2012 - September 2014
Pollenware April 2011 - May 2012
JP Morgan July 2010 - May 2011
American Express June 2003 - July 2010
MarketTools 1999 - 2001
Skills
Working Capital..., Payments, Financial Analysis, Business Strategy, Enterprise Software, Sales Management, Sales Operations, New Business Development, Presentations, Solution Selling, Salesforce.com, Credit Cards, Cloud Computing, SaaS, Management, Account Management, Leadership, Sales, Strategic Planning, CRM, Business Development, Strategy, Training, B2B, Lead Generation, Sales Process, Start-ups, Strategic Partnerships, Direct Sales, Professional Services, Program Management
Education
Golden Gate University 2008 — 2009
MBA, MBA
University of California, San Diego 1985 — 1990
BA, Economics
American Express September 2013 - Present
American Express February 2012 - September 2013
Heel Inc. September 2004 - February 2012
EMC Corporation May 2000 - March 2004
Cybracom November 1999 - May 2000
Entex May 1999 - November 1999
CBT Systems January 1999 - March 1999
MicroAge February 1998 - January 1999
Motorola October 1995 - February 1998
Skills
SAN, Hardware, Storage, Cisco Technologies, NAS, Technical Support, Storage Area Networks, VMware ESX, Windows, Networking, Switches, Brocade, Routers, Servers, Clariion, Microsoft Office, Team Building, Software Installation, Dell PowerEdge Servers, Laptops, Printers, Cisco Routers, Project Management, CRM, Virtualization, Data Center, Change Management, Microsoft CRM, Database Administration, Microsoft SQL Server, SQL Server Management..., PostgreSQL, MySQL, Visual Basic, Python, R, Hadoop, Microsoft Cluster, Unix, Linux, Ubuntu, Red Hat Linux, Tableau, Big Data, Data Analysis, Databases, Network Security, Information Security, Computer Security, CISSP
Education
Glendale Community College 2015 — 2017
Bachelor of Engineering (B.E.), Computer Science
ITT Technical Institute 1994 — 1996
Associate's degree, Electrical and Electronics Technology
American Express January 2000 - April 2007
Skills
Microsoft Excel, Call Centers
Education
Glendale Community College 1985 — 1999
American Express April 2008 - Present
American Express July 1984 - June 2005
Education
Glendale Community College
Business
Regus July 2007 - Present
american express 1992 - 2005
Education
Glendale Community College
American Express September 2010 - Present
Skills
Relationship Management, Financial Services, Payments, Credit Cards, SDLC, Customer Experience, Payment Card Processing, Project Portfolio..., Project Management, Vendor Management, Re-engineering, PMO, Business Analysis, Electronic Payments, Analytics
Education
Glendale Community College
American Express March 1990 - Present
Skills
Business Analysis, SDLC, Requirements Analysis, Vendor Management, Business Intelligence, Analysis, User Acceptance Testing, Visio, Credit Cards, Team Management, Amadeus GDS, Software Project..., Requirements Gathering, Business Requirements, PMO, Business Process..., Software Documentation, SABRE GDS, Agile Methodology, GDS APIs, Process Improvement, Sabre, Agile Methodologies
Education
The George Washington University - School of Business 2008 — 2009
Associates Certificate in Business Analysis, Business Analysis
University of Arizona 1987 — 1989
B.S. Business Administration, Management Information Systems
Glendale Community College 1985 — 1987
AA, Business
American Express May 2011 - Present
American Express November 2007 - May 2011
IBM June 2002 - November 2007
Excell Agent Services 1998 - 2000
Skills
Incident Management, Problem Solving, People Skills, Knowledge Management, Major Incident..., Customer Service, Service Desk Management, Driving Results, Negotiation, Vendor Management, Building Relationships, Business Process..., ITIL, IT Operations, Service Delivery, Service Desk, SDLC, Process Improvement, Outsourcing, Change Management, Program Management, IT Service Management, Management, Service Level Management, Project Portfolio..., PMP, Help Desk Support, IT Strategy, Service Management, PMO, IT Management
Education
Glendale Community College 1997 — 1998
NEC 1991 — 1993
IBM May 2002 - Present
American Express September 1990 - May 2002
AT&T 1984 - 1990
Skills
Capacity Planning, Disaster Recovery, IT Service Management, Data Center, Virtualization, DB2, Enterprise Architecture, z/OS, Capacity Management, Vendor Management, VMware, AIX, TSO, IBM Mainframe, Performance Tuning, ITIL, CICS, Mainframe, MVS, Storage, Integration, RACF, Websphere, Solution Architecture, Infrastructure, Operating Systems, ISPF, IT Outsourcing, IBM AIX, Storage Area Networks, NAS, Unix Shell Scripting, REXX, Databases, Storage Virtualization, High Availability, JCL, Business Continuity, Technical Architecture, Unix, Storage Management, IT Operations, Storage Architecture, VTAM, VSAM, Enterprise Storage, SAN, COBOL, IBM Utilities
Education
Glendale Community College 1975 — 1979
American Express August 2014 - Present
American Express October 2010 - Present
Advantage xPO April 2010 - October 2010
IBM October 2007 - March 2010
IBM Global Services March 2002 - October 2007
American Express 1985 - 2002
Skills
Project Management, Service Delivery, ITIL, Outsourcing, Management, Change Management, Process Improvement, IT Service Management, Business Analysis, Data Center, Vendor Management, Incident Management, PMP, Leadership, IT Management, Process Engineering, PMO, Business Process..., Risk Management, Six Sigma, Service Management, Program Management, Project Portfolio..., Software Documentation, Disaster Recovery, Enterprise Architecture
Education
Grand Canyon University 1986 — 1989
BS, Business Administration, Psychology
Glendale Community College 1983 — 1986
Associates, Business Administration, Psychology
American Express October 2006 - November 2014
Slocum Chiropractic Clinic March 2003 - September 2006
Discover Financial Services February 1995 - January 2003
Skills
Financial Services, Relationship Management, Credit Cards, Customer Experience, Financial Analysis, Portfolio Management, Business Analysis, Banking, Risk Management, Credit, Financial Risk, Implementation, Consultation, Leadership
Education
Paradise Valley Community College 1994 — 1996
General Studies
Glendale Community College 1996 — 1996
Pre-Medicine/Pre-Medical Studies
Barry Goldwater High School 1990 — 1994
High School Diploma, General Studies - Advanced, 3.87
American Express 2007 - Present
Ciber 2007 - 2010
American Express January 2006 - December 2006
Education
Glendale Community College 2004 — 2005
Cisco Networking Technology
Cook Systems International July 2013 - Present
American Express March 2013 - July 2013
American Express January 2011 - March 2013
American Express June 2008 - January 2011
American Financial Resources Inc. March 2002 - December 2005
Skills
Quality Assurance, Testing, Analysis, Change Management, PMP, Management, Requirements Gathering, Business Analysis, Vendor Management, Visio, Process Improvement, Business Process..., MS Project, Team Leadership, Requirements Analysis, SDLC, Business Requirements, Systems Analysis, Team Building, Integration, Quality Center, Software Project..., Microsoft SQL Server, Call Centers, User Acceptance Testing, Finance, Software Documentation, Business Process, Resource Management, Project Portfolio..., PMO, Project Delivery, Business Intelligence, Cross-functional Team..., Agile Methodologies, IT Strategy, Test Planning, Agile Project Management, System Testing, Test Management, Data Warehousing, ITIL, Enterprise Architecture, Team Management, SharePoint, Program Management, Outsourcing, Re-engineering, Credit Cards, Business Process Mapping
Education
University of Phoenix 1999 — 2002
Bachelor of Applied Science (B.A.Sc.), Technology and Web Development
Glendale Community College 1994 — 1998
US Airways July 2009 - Present
DHL June 2006 - July 2009
IBM Global Business Services 2002 - 2004
IBM Global Services 2002 - 2004
IBM 2002 - 2004
American Express 1985 - 2002
Skills
Mainframe, IBM Mainframe, z/OS, DB2, TSO, JCL, MVS, IMS DB/DC, CICS, Disaster Recovery, COBOL, Fileaid, RACF, ITIL, Unix, Requirements Analysis, Data Center
Education
Glendale Community College 1999 — 2000
Bright Wood Corporation April 2014 - Present
IBM Global Services February 2013 - July 2013
IBM October 2004 - February 2013
IBM May 2002 - October 2004
American Express 1993 - 2002
Skills
Disaster Recovery, Security, IT Service Management, Novell Netware, Compliance, IT Audit, Windows Server, Server Administration, Active Directory..., ITIL, Information Security, Information Security..., Team Leadership, IT Outsourcing, Risk Management, CISSP, Business Continuity, IT Strategy, Incident Management, IT Management, Data Center, ISO 27001, Lean Transformation, Servers, Computer Security, System Administration, Infrastructure, Service Delivery, Virtualization, Windows, Network Security, Information Technology
Education
Shadow Mountain High School 1975 — 1979
Diploma, Accounting
Glendale Community College
Accounting and Computer Science
Phoenix College
Rio Salado College
American Express June 2004 - Present
CIGNA April 1998 - June 2004
Skills
SDLC, Business Analysis, Requirements Analysis, Systems Analysis, Service Delivery, Project Management, Enterprise Architecture, Project Portfolio..., Disaster Recovery, PMP, Project Delivery, Software Development, Software Project..., Requirements Gathering, Integration, Solution Architecture, Visio, Software Documentation, Call Center, Testing, Program Management, Telecommunications, Call Centers, Business Requirements, Business Process, IT Strategy, SharePoint
Education
Glendale Community College 2000 — 2002
Deaf Interpreter Training Program, CCNA
American Express September 2009 - Present
American Express May 2007 - August 2009
American Express February 2006 - April 2007
American Express May 2005 - January 2006
American Express June 2000 - April 2005
American Express January 1985 - June 2000
Skills
Vendor Management, Enterprise Software, Change Management, IT Strategy, Program Management, Project Management, Strategy, Management, Business Analysis, Project Portfolio..., Customer Service, SDLC, Forecasting, Process Improvement, Operations Management, Business Process..., PMO, Training, Business Process, SharePoint, Requirements Analysis, Cross-functional Team..., Strategic Planning, Business Strategy, Financial Services, Risk Management, Portfolio Management, Resource Management, Budgets, Leadership, Business Planning
Education
The George Washington University - School of Business 1999 — 2000
Masters Certification in Project Management
University of Arizona 1986 — 1986
Glendale Community College 1984 — 1986
Republic Services March 2015 - Present
American Express August 2011 - October 2014
American Express March 2003 - August 2011
American Express March 1999 - March 2003
Skills
Enterprise Content..., Content Management, Knowledge Management, Computer Graphics Design, Technical Writing, Visio, Adobe Fireworks, HTML, Process Improvement, MS Project, PowerPoint, Microsoft Excel, Captivate, Project Management, Visual Communication, Team Management, Special Events..., Adobe Design Programs, Macromedia, Job Coaching, Vehicle Graphics, Graphic Design, Business Analysis, ADDIE, Dreamweaver, Information Design, Instructional Design, Instructor-led Training, Microsoft Project, Needs Analysis, Team Building, Program Management, Management, Analysis
Education
University of Phoenix 2007 — 2013
Bachelors of Science in Information Techology, Multimedia, and Visual Communication, Design and Visual Communications, General
Glendale Community College 1999 — 2003
Associate of Arts (A.A.), Computer Graphic Design
American Express April 2005 - Present
American Express March 2003 - Present
American Express March 2003 - April 2005
Skills
Process Improvement, Business Strategy, Financial Analysis, Risk Management, Strategic Financial..., Financial Accounting, PowerPoint, Microsoft Word, Analysis, Banking, Managerial Finance, Business Planning, Internal Controls, Project Management, Negotiation, Business Analysis, Access, Migration Projects, Manage Client..., Customer Service
Education
Kennesaw State University 1990 — 1992
Business, Management, Marketing, and Related Support Services
Glendale Community College 1981 — 1984
Education/Teaching of Individuals in Early Childhood Special Education Programs
Maricopa County Stadium District July 2015 - Present
Maricopa County Stadium District - Chase Field May 2007 - July 2015
Upper Crust Bakery 2005 - 2007
Magnum Companies 2003 - 2005
Evans Precision Machining 2001 - 2003
American Express 2000 - 2001
CQ Machining, Inc. 1989 - 2000
Skills
Customer Service, Event Planning, Public Speaking, Event Management, Microsoft Office, Non-profits, Community Outreach, Public Relations, Fundraising, Team Building, Strategic Planning, Contract Negotiation, Administrative..., Outlook, Office Management, PowerPoint, Data Entry, Nonprofits, Budgets, Training, Policy
Education
Rio Salado College 2013 — 2015
Associate of Arts (A.A.)
Rio Salado College 2010 — 2015
Associate of Applied Science, Organizational Management
Scottsdale Community College 2012 — 2012
Meeting and Event Planning
Glendale Community College 1990 — 1991
Accounting and Finance
American Express March 1998 - Present
Skills
Credit Cards, PMO, Risk Management, Financial Services, SDLC, Project Management, Process Improvement, Portfolio Management, Vendor Management, Relationship Management, Requirements Analysis, Business Transformation, Change Management, Business Analysis, Business Process..., Leadership
Education
Glendale Community College 1981 — 1982
American Express 1985 - 2007
Education
Glendale Community College 1976 — 1980
AA, General Studies
Board of Governors of the Federal Reserve System April 2006 - Present
Protiviti May 2002 - April 2006
Arthur Andersen November 1997 - May 2002
American Express May 1996 - November 1997
Bank of America 1995 - 1996
Federal Reserve Bank of San Francisco 1989 - 1995
Skills
Enterprise Risk..., Risk Management, Capital Markets, Credit, Financial Modeling, Financial Risk, Financial Analysis, Credit Risk, Fixed Income, Banking, Economics, Investment Banking, Derivatives, Valuation
Education
Golden Gate University 1990 — 1991
Graduate coursework in Business
Northern Illinois University 1983 — 1985
B.S., Economics
International Cruise & Excursions, Inc. April 2015 - Present
International Cruise & Excursions January 2012 - Present
American Express May 2008 - January 2012
Skills
Business Analysis, Financial Analysis, Training, Risk Management, Data Analysis, Call Centers, Credit Cards, Change Management, Analysis, Team Leadership, Coaching, Microsoft Office, Customer Experience, Payments, Customer Satisfaction, Financial Modeling, Process Improvement, Account Management, Team Management, Forecasting, Customer Service, Management
Education
Glendale Community College 1986 — 1989
Associate of Arts and Sciences (AAS), Sports Studies
American Express October 2007 - Present
American Express March 2000 - October 2007
American Express August 1995 - March 2000
American Express January 1993 - August 1995
Skills
Financial Modeling, Relationship Management, Accounting, Financial Reporting, Analytics, Financial Analysis, Forecasting, Process Improvement, Variance Analysis, Contract Negotiation, Finance, Re-engineering, Credit Cards, Financial Services, Strategic Planning, Business Process...
Education
Mesa Community College 1986 — 1987
Business/Managerial Economics
Glendale Community College 1985 — 1986
Accounting
Bank Of America Home Loans January 2008 - Present
Bank of America Home loan services January 2008 - Present
American Express March 2003 - June 2006
Brink’s Armored car services May 2000 - July 2002
Skills
Foreclosures, Loans, Mortgage Lending, Credit, Mortgage Banking, Refinance
Education
Glendale Community College 1983 — 1985
Greenway High School 1979 — 1982
BLESSED EVENTS, LLC March 1995 - Present
IAM Church to the Nations (formerly Azusa) December 2012 - Present
Covenant Kingdom International May 2007 - October 2012
Anderson Security Agency, Ltd July 2007 - April 2009
American Express December 2005 - October 2006
Saguaro Family Practice August 2002 - November 2004
Skills
Customer Service, Microsoft Excel, Leadership, Team Building, Microsoft Office, Teaching, Public Speaking, Event Planning, Outlook, Training, Time Management, Event Management, Human Resources, Editing, Social Networking, Management, Sales, Budgets, Coaching, Strategic Planning, Microsoft Word, Community Outreach, Public Relations, Social Media, PowerPoint, Fundraising, Nonprofits, Organizational..., Leadership Development, Social Media Marketing
Education
Prairie State College 1982 — 1993
Business / Psychology / Journalism
The Bryman School of Arizona 1986 — 1986
Diploma, Allied Health and Medical Assisting Services
Rich Central High School 1977 — 1981
Diploma
Glendale Community College
American Express July 2011 - Present
Assurant Specialty Property June 1998 - July 2011
Republic Western Insurance August 1992 - June 1998
Bureau of Engraving and Printing May 1990 - August 1992
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Corporate Tax, Financial Accounting, Process Improvement
Education
Western International University 2010 — 2014
MBA, Finance and Management
Western International University 2010 — 2014
MBA - Finance and Managemenet
Western International University 1999 — 2002
Master's degree, Accounting and Finance
Golden Gate University 1994 — 1999
MBA - Finance
Viterbo University 1986 — 1990
Bachelor's degree, Accounting and Business/Management
American Express February 2012 - Present
AAA NCNU December 2010 - January 2012
AAA NCNU July 2007 - December 2010
American Express May 2005 - May 2007
American Express 1991 - 1996
Skills
Data Warehousing, Data Modeling, Data Governance, Master Data Management, Data Quality, Metadata Management, Enterprise Architecture, Dimensional Modeling, Business Intelligence, Architecture, Information Management, DB2, Data Architecture, Data Integration, ETL, Enterprise Software, Data Warehouse..., Architectures, Metadata, Integration, Business Analysis, Software Project..., Solution Architecture, Database Design, Databases, Business Architecture, SDLC, Erwin, SOA, Data Profiling, Customer Data..., Strategic Planning, Software Development, Team Management
Education
Villanova University 2011 — 2012
Master Certificate, Business Intelligence
Glendale Community College 2007 — 2008
NeeCee's Casseroles n' More January 2014 - Present
Personal January 2009 - Present
American Express May 2006 - June 2008
American Express January 1983 - June 2007
Skills
Customer Service, Six Sigma, Customer Relations, Problem Solving, Operations Management, Analysis, Team Building, Team Leadership, Process Improvement, Customer Satisfaction, Planning, Strategic Planning, Project Planning, Casseroles, Baking, Change Management, Strategy, Cross-functional Team..., Risk Management, Business Process..., Program Management, Project Management, Call Centers, Business Development
Education
American Express Six Sigma program 2004 — 2006
certified black belt in Project Management, process improvement
SIX SIGMA 2002 — 2004
Associate's degree, Project Management
Glendale Community College 1982 — 1985
Associate of Arts (A.A.), Business/Managerial Economics
Maryville High School
Diploma
Chase Home Finance August 2011 - Present
JPMorgan Chase April 2010 - August 2011
Grand Canyon University May 2009 - April 2010
Ferguson management April 1990 - May 2009
Springbrook Homes November 2007 - December 2008
American Express November 2007 - January 2008
BB&T May 2006 - November 2007
Wells Fargo April 2004 - August 2005
Eastern Airlines January 1990 - January 1992
Education
Glendale Community College 2011 — 2013
Drafting and design
Glendale Community College
UPS May 1979 - September 1983
American Express January 1971 - May 1975
Education
Glendale Community College 1969 — 1981
none, Accounting, didn't finish
American Express 1975 - 2009
Skills
Telecommunications, Telephone Skills, Bilingual, Customer Relations, Vendor Management, Problem Solving, Microsoft Office, Customer Service, Windows, Testing, Excel, Team Leadership, Teamwork, Customer Satisfaction, Visio, Word, Supervisory Skills, Process Improvement, Data Analysis, Planning, SQL, Six Sigma, Budgeting, Outlook, Databases, Inventory Management, Quality Assurance, Business Analysis, Operations Management, Team Building, Strategic Planning, Product Development, Contract Negotiation, Change Management, Purchasing, Negotiation
Education
Glendale Community College 1971 — 1972
Purdue Pharma January 2006 - Present
Merck 2004 - 2006
American Express 2003 - 2004
Skills
Pharmaceutical Sales, Pharmaceutical Industry, Sales Operations, Managed Care, Product Launch, Sales, Sales Effectiveness
Education
Golden Gate University
Bachelor of Business Administration (B.B.A.)
Neutron Industries April 2012 - June 2012
Western Inventory Services Inc. January 2012 - April 2012
Empereon Marketing Services June 2011 - September 2011
Gordon-Darby Inc. [ADEQ] June 2010 - September 2010
Wal Mart January 2008 - November 2009
Domino's Pizza February 2006 - September 2008
TSA November 2002 - November 2004
American Express March 2001 - September 2001
Liberty Mutual Insurance October 2000 - February 2001
Discover Card January 1996 - October 2000
Skills
Account Management, Sales, Call center operations, Credit Cards, Food Service Operations, Chef, Cashiering, Service Delivery, Physical Security, Computer Network..., database management, Small appliance repair, Car repair, PC Building, Ham Radio, Chainsaw, delivery driving, Customer Service, Telecommunications..., Credit Card Marketing, Retail Inventory, Military Training
Education
Glendale Community College 2001 — 2001
Professional Certification, Cisco Network Administration
Rio Salado Community College 2001 — 2001
Professional Certification, Credit Card Customer Service
Arizona School of Real Estate and Business 2000 — 2000
Property and Casualty Insurance Agent's Licence, Insurance
Paradise Valley Community College 1993 — 1995
AA, Sociology
American Express 1993 - April 2001
Education
Glendale Community College 1991 — 1993
English/Writting
Bonneville High School
Coach Wells Fargo Bank July 2010 - April 2012
Apple IPhone October 2008 - June 2010
Tier One & Tier Two May 2007 - October 2008
VerizonWireless October 2006 - May 2007
American Express September 2006 - February 2007
Bank of America August 2006 - October 2006
University of Phoenix February 2006 - July 2006
Discover Card May 2004 - June 2005
Education
Northern Arizona University 2010 — 2015
Glendale Community College
High School Diploma
NAU
Pursuing Political Science
American Express
Skills
Underwriting, Strategy, Strategic Planning, Sales, Microsoft Office, Microsoft Excel, Marketing, Leadership, Financial Analysis, Management, Credit, Analysis, Banking, Business Strategy, Risk Management
Education
Glendale Community College
Owning and Operating a Small Business; Public Relations
Farmers, Producer June 2015 - Present
Farmers Insurance July 2013 - Present
Bank of America October 2012 - February 2013
Wells Fargo 2013 - 2013
Regus July 2007 - March 2010
American Express August 1992 - May 2005
Western International University August 1990 - August 1992
Skills
Accounts Payable, Customer Service, Accounts Receivable, Operations Management, Management, Team Building, Customer Satisfaction, Process Improvement, Change Management, Budgets, Team Leadership, Call Centers, Negotiation, Account Management, Sales, Leadership, Contract Negotiation, Project Management, Vendor Management, Risk Management, Strategic Planning
Education
Glendale Community College 2005 — 2005
Western International University 1990 — 1992
Peoria High School 1985 — 1989
High school diploma
American Express May 2012 - December 2014
iQor December 2010 - April 2012
Skills
Call Centers, Process Improvement, Credit, Management, Finance, Risk Management, Leadership, Credit Cards, Analysis, Healthcare
Education
Glendale Community College 2009 — 2010
JPMorgan Chase September 2012 - Present
American Express December 2008 - June 2011
JPMorgan Chase September 2006 - November 2008
Skills
Customer Service, Account Management, Loan Servicing, Loan Modifications, Microsoft Excel, Microsoft Word, Collections, Close Attention to..., Multitasking Skills, Unsupervised Learning, Positive Team Player, Challenging Environment, Work in A Fast Paced..., Meeting objectives, Goal Oriented, Accurate Data Entry, Highly detail oriented, Can Do Approach, Highly Reliable, Retail Banking, Mortgage Servicing, Commercial Banking, Call Centers, Document Review, Document Management, Refinance, Funding, Proactive self-starter, Closings, Post Closing
Education
Peoria High School 1999 — 2001
Glendale Community College
In pursuit of degree, Business Administration and Management, General
Global Lending Services LLC January 2014 - July 2015
Mid Atlantic Finance Company June 2012 - April 2013
American Express October 2009 - May 2012
Fireside Bank March 1996 - May 2009
Skills
Credit Analysis, Credit Cards, Collections, Underwriting, Marketing, Customer Service
Education
Glendale Community College 2013 — 2015
American Express 2005 - 2014
Discover Card September 2004 - April 2005
Education
Glendale Community College 2003 — 2014
Sam's Club February 2013 - October 2013
Sam's Club August 2012 - February 2013
Target November 2011 - May 2012
Target December 2010 - November 2011
American Express June 2007 - December 2008
Skills
Accurate Data Entry, Customer Service, Critical Thinking, Troubleshooting, closing sales, immaculate driving...
Education
Glendale Community College 2009 — 2009
Automotive Service Excellence Certification, Automotive Engineering Technology/Technician, Sophmore
Ventura College 2001 — 2002
Oxnard Union Highschool 1998 — 2001
High School Diploma, General Studies, Freshman to Senior (9th to 12th)
American Express June 2010 - Present
Education
Grand Canyon University 2013 — 2015
Bachelor's degree, Business Administration and Management
Glendale Community College 2007 — 2010
Associate's degree, Business Administration and Management, General