American Express
Industry: Financial services company
DescriptionThe American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. Headquarters: New York City, New York, United States CEO: Stephen Squeri Number of employees: ~55,000 (2017) Founders: Henry Wells, William Fargo, John Butterfield
American Express List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at American Express. You can filter them based on skills, years of employment, job, education, department, and prior employment.
American Express Salaries. You can even request information on how much does American Express pay if you want to. Learn about salaries, pros and cons of working for American Express directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
29,038 American Express employees in database. Find out everything there's to know about American Express employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
American Express Employees
American Express July 2013 - Present
IES November 2011 - June 2013
ADT May 2010 - November 2011
Skills
Cabling, Data Center, Troubleshooting, Telecommunications, Structured Cabling, Telephony, Fiber Optics, Security, Optical Fiber, Wireless Networking, Switches, Hardware, Cisco Technologies
Education
Guilford Technical Community College
Retailer FreelanceCustom Media SolutionsOctober 2012 - Present
Anna B Inc. January 2011 - Present
Boys & Girls Clubs of Greater High Point August 2013 - May 2014
American Express July 2007 - February 2010
Skills
Microsoft Word, Customer Service, Creative Writing, Media Production, Short Films, Mental Health, Screenwriting, Film Production, Writing, Microsoft Excel, Research, Microsoft Office, Camera Operating, Producers, Coordination, Always Willing to Learn, Social Work, Adobe Creative Suite
Education
University of North Carolina at Greensboro 2010 — 2014
Bachelor of Social Work, Social Work
Guilford Technical Community College 2001 — 2004
Associate of Applied Science, Criminal Justice Technology
Ecolab February 2015 - Present
Replacements,Ltd March 2003 - October 2014
American Express February 1996 - April 2002
Skills
Customer Service, Team Building, Employee Benefits, Onboarding, Performance Management, Employment Law, Outlook, Customer Satisfaction, Retail, Microsoft Office, Microsoft Excel, PowerPoint, Sales, Microsoft Word, Team Leadership, HR Policies, Human Resources, Training, Employee Training, Leadership, Temporary Placement, Employee Relations, Recruiting, Interviews, Hiring, Talent Management, Leadership Development
Education
Guilford College 2008 — 2011
Bachelor of Science, Business Management
Access Worldwide, Inc. June 2015 - Present
DEX Imaging January 2015 - Present
Pentaho December 2012 - January 2014
American Express August 2011 - November 2012
Aramark Uniform Services January 2009 - August 2011
Skills
Management, Cold Calling, Salesforce.com, Lead Generation, Account Management, New Business Development, Sales Management, Sales, Business Development, Solution Selling, Marketing Strategy, Marketing, Analytics, SaaS, Business Intelligence
Education
Grove City College 2004 — 2007
BA, Communication
Grove City College 2004 — 2007
Bachelor of Arts, Communications
American Express September 2015 - Present
Abercrombie & Fitch September 2013 - August 2015
Time Warner Cable April 2013 - September 2013
Georgia Games January 2012 - May 2012
Abercrombie & Fitch 2010 - 2012
Atlantic Coast Conference August 2011 - December 2011
Cone Health April 2008 - June 2009
Skills
Sales, Direct Sales, Marketing, Social Media Marketing, Cold Calling, Microsoft Office, Marketing Communications, Event Planning, Event Management, Warm Calling, Customer Service, PowerPoint, Leadership, Recruiting, Time Management, Management, Retail, Microsoft Excel, Microsoft Word, Social Networking, Training, Merchandising
Education
Winston-Salem State University 2010 — 2012
Bachelor of Science (BS), Sport Management
Guilford Technical Community College 2008 — 2010
Bell Partners Inc March 2014 - Present
APAC Customer Services, an EGS Company August 2013 - March 2014
APAC Customer Services, an EGS Company January 2013 - August 2013
American Express November 2011 - January 2013
American Express May 2009 - November 2011
American Express February 2008 - February 2009
American Express September 2003 - February 2008
American Express January 2003 - September 2003
Madison River Communications 1999 - 2001
Skills
Analysis, Customer Service, Call Centers, Sales, Account Management, Analytics, Microsoft Excel, Process Improvement, PowerPoint, Microsoft Office, Microsoft Word, Accounting, Credit Cards, Excel, Word, Active Directory..., GoToAssist, OneSite, Track-It
Education
Guilford College
BS, Accounting
Roanoke College
BA, Communication Arts
M33 Integrated Solutions August 2013 - Present
M33 Integrated Solutions December 2011 - August 2013
NCO Customer Management, Inc. June 2008 - August 2011
American Express June 2006 - May 2008
Skills
Logistics, Truckload, LTL, Customer Service, Customer Satisfaction, Hospitality, Training, Process Improvement, Supply Chain, Shipping, Transportation..., 3PL, Transportation, Purchasing, Inventory Management, Logistics Management
Education
Guilford Technical Community College 2013 — 2016
Associate's degree, Psychology
First American Title May 2011 - Present
American Express August 2009 - October 2010
American Express March 2005 - October 2008
Skills
•Operating Systems:..., Advanced in Microsoft..., Project Workbench,..., CorelDraw, Visio,..., Acrobat, Lotus Notes,..., SDLC and Web Design..., Basic knowledge of..., Oracle, ePayables..., SharePoint 2007 and 2010
Education
Grossmont College
Major in Dance
University of California, San Diego
Continuing Bachelor's in criminal Justice, Major in Business
UT-Knoxville June 2014 - April 2015
UT-Knoxville October 2013 - May 2014
Home August 2007 - June 2013
Epicurian Adventures/Signature Designs 2000 - 2001
American Express 1991 - 1993
US Census Bureau 1980 - 1982
Educational Research Services 1979 - 1980
Skills
Creative Writing, Research, Teaching, Writing, Meditation, Spiritual Counseling, Healing, Reiki, Holistic Health, Mentoring, Spiritual Healing, Blogging, Hypnosis, Consciousness, Stress Reduction, Relaxation, Self-esteem, Editing, Readings, Energy Work, NLP, Psychic Readings, Life Transitions, Therapists, Psychotherapy, Anger Management, Addiction Recovery, Chronic Pain, Post Traumatic Stress, Mental Health Counseling, Motivational..., Behavioral Health, Stress Management, Public Speaking
Education
University of Tennessee-Knoxville 2013 — 2015
Master of Social Work (MSW), Trauma Treatment & School Social Work, 3.972 GPA
University of Maryland College Park 1978 — 1980
none, Measurement & Statistics
Greensboro College 1975 — 1978
BS, Special Ed/Child Developmental Psychology
Madeira High School 1972 — 1974
High School Diploma
Sebonic Financial July 2013 - Present
Remedy MBT October 2013 - November 2014
Volvo Trucks December 2010 - July 2012
High Point University February 2009 - December 2010
VF Corporation 2008 - 2008
VF Services 2005 - 2008
VF Jeanswear 2003 - 2004
PricewaterhouseCoopers 1999 - 2003
American Express 1997 - 1999
Skills
Administration, Event Planning, Invoicing, Human Resources, Microsoft Excel, Microsoft Office, Networking, PowerPoint, Forecasting, Microsoft Word, Process Improvement, Recruiting, Social Media, Social Networking, System Administration, Time Management
Education
Greensboro College
Business Economics
Kneaded Energy School of Massage 2010 — 2011
LMBT, Massage Therapy/Therapeutic Massage
Chapel Hill-Carrboro City Schools June 2014 - Present
Guilford County Schools September 2013 - June 2014
Lincoln Financial Group April 2011 - May 2013
Guilford College July 2008 - April 2011
Legal Aid of NC August 2008 - December 2010
Bank of America August 2005 - December 2007
American Express July 2003 - February 2005
Best Buy January 2002 - July 2003
Ham's Restaurant October 1996 - December 2001
Skills
Customer Service, Troubleshooting, Computer Hardware, Windows, Call Center, Outlook, Data Entry, Customer Satisfaction, Supervising, Management, Budgets, Leadership, Teamwork, System Administration, Sales, Microsoft Office, Microsoft Excel, PowerPoint, Technical Support, Microsoft Word, Software Documentation, Access, Team Building, Process Improvement, Time Management, Analysis, Research, Employee Relations, Event Planning, Editing, Telephone Skills, Lotus Notes, Insurance, Windows 7, Inventory Management, OS X, Customer Experience, Telecommunications, Strategic Planning, Team Leadership, Project Planning, Fundraising, Recruiting, Marketing, Coaching, Project Management, Business Planning, Account Management, Data Analysis, Event Management
Education
Winston-Salem State University 2011 — 2013
Master's, Business Administration, 3.80
North Carolina Agricultural and Technical State University 2013 — 2016
Master of Arts Teaching, Business Teacher Education
Guilford College 2004 — 2010
Bachelor of Arts (B.A.), Political Science, 3.0
Guilford College 2004 — 2010
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.0
Moses Cone Health System January 2013 - Present
Moses Cone Health System October 2012 - January 2013
Moses Cone Health System October 2011 - October 2012
American Express March 2009 - August 2011
American Express March 2007 - March 2009
American Express February 2003 - March 2007
F.W. Crouch Accounting January 1991 - January 2005
American Express March 2001 - March 2002
American Express August 1990 - March 2001
American Express March 1987 - August 1990
Skills
Business Analysis, Analysis, Data Analysis, Microsoft Excel, Accounting, Customer Service, Coaching, Process Improvement, Credit, Program Management, Business Process...
Education
Guilford Technical Community College 1999 — 2000
Accounting Curriculum
University of North Carolina at Greensboro 1980 — 1984
BS, Business Administration
American Express June 2014 - Present
American Express June 2013 - Present
American Express April 1987 - June 2013
Skills
Risk Management, Vendor Management, Program Management, Call Center, Portfolio Management, Credit Cards, Strategy, Management, Cross-functional Team..., Leadership, Banking, Call Centers, Credit Risk, Executive Management, Finance, Customer Experience, Training, Financial Services, Credit, Process Improvement, Relationship Management, Financial Risk, Outsourcing, Analysis, CRM, Business Process, Project Management, Analytics
Education
Greensboro College 1999 — 2002
BS, Management & Economics
Greensboro College
Bachelor of Science (B.S.), Business/Managerial Economics
Senn Dunn Insurance, a Marsh & McLennan Agency LLC Company August 2013 - Present
Senn Dunn Insurance December 2012 - Present
American Express December 2006 - July 2011
North State Sales Company November 2005 - January 2007
Skills
Customer Service, Customer Satisfaction, Microsoft Office, PowerPoint, Team Building, Marketing Communications, Office Administration, Word, Order Processing, Sales Process, Problem Solving, Sales, Bookkeeping, Invoicing, Microsoft Word, Call Center, Call Centers, Customer Experience, Customer Retention, Leadership, Teamwork, Process Improvement, Microsoft Excel, Data Entry, Program Management, Training, Employee Benefits, Social Media Marketing, Leadership Development, Insurance, Group Insurance
Education
University of North Carolina at Greensboro 2012 — 2013
Communication Studies/ Business
Guilford Technical Community College 2011 — 2012
Associate of Arts (A.A.), Business/Corporate Communications
Grimsley Senior High School 2000 — 2004
Sears Holdings Corporation May 2013 - Present
American Express October 1999 - July 2011
first data corp- teleservices August 1989 - August 1997
Skills
Call Center, Problem Solving, Microsoft Office, Coaching, Customer Relations, Writing, Customer Service, Customer Satisfaction, Change Management, Microsoft Excel, Team Building, Analysis, Business Analysis, Strategic Planning, Cross-functional Team..., Team Leadership, Leadership, Account Management, Teamwork, Customer Experience, Financial Analysis, Retail, Performance Management, PowerPoint, Call Centers, Vendor Management, Negotiation, Budgets, Software Documentation, Team Management, Management, Banking, Customer Retention, Project Planning, Research, Data Analysis, Leadership Development, Credit, Business Process..., Outlook, Market Research, Financial Services, Access, CRM, Business Development, Process Improvement, Project Management, Risk Management, Program Management, Training
Education
Greensboro College 1980 — 1984
B.A, History
Greensboro College
B.A, History
Shellpoint Mortgage Servicing March 2014 - Present
Shellpoint Mortgage October 2013 - Present
Resurgent Capital Services February 2012 - September 2013
RBC Bank November 2010 - February 2012
HomEq November 2009 - September 2010
HomeEq Servicing May 2008 - October 2009
American Express August 2005 - May 2008
UNC Hospital July 2005 - August 2005
Cone Memorial Hospital August 2003 - December 2004
Nationwide Budget Finance January 1997 - January 2003
Skills
Banking, Outlook, Microsoft Word, Mortgage Servicing, Finance, Training, Mortgage Lending, Microsoft Excel, Loss Mitigation, Call Centers, Leadership, Team Building, Portfolio Management, FHA, Loan Servicing, Financial Services, Residential Mortgages, Employee Engagement, Mortgage Underwriting, Human Resources, Microsoft Office, Customer Service, Management, Analysis, Loans, Foreclosures, Credit, Customer Satisfaction, Default, Credit Analysis, Loan Modifications, Loan Origination
Education
Greenville Technical College 2015 — 2016
Associate’s Degree, Art/Art Studies, General
Wake Technical Community College 2009 — 2011
AA, English
Guilford Technical Community College, High 1991 — 1991
GED
Dun & Bradstreet Credibility Corp. 2012 - Present
Citi September 2005 - August 2011
American Express September 2001 - August 2005
Skills
Credit, Credit Risk, Credit Analysis, Banking, Call Centers, Finance, Risk Management, Credit Cards, Business Analysis, Analysis, Customer Service, Research, Microsoft Office, Analytics, Leadership, Portfolio Management, Public Speaking, Team Building
Education
Guilford Technical Community College
Associate of Arts and Sciences (A.A.S.), Architecture
Deluxe Corporation May 2014 - August 2015
Bank of America 2011 - 2013
American Express October 2010 - July 2011
Skills
Customer Service, Credit Cards
Education
Guilford Technical Community College 2013 — 2015
Mass Communication/Media Studies
Thomasville High School 1998 — 2002
High School Diploma
R.E. Carroll Management January 2014 - Present
Advanced Home Care January 2013 - May 2013
American Express May 2010 - July 2011
HKGM Dentistry March 2009 - April 2010
Skills
Customer Service, Property Management, Fair Housing, Lease Administration, Resident Retention, Yardi Voyager, Apartments, Microsoft Excel, LRO, Sales, Marketing, Event Planning, Microsoft Word, PowerPoint, Management, Contract Negotiation, Leases
Education
Guilford Technical Community College 2011 — 2013
Associate of Science (A.S.), Healthcare Management Technologies
Guilford Technical Community College
Diploma, Dental Assisting/Assistant
Ralph Lauren October 2007 - Present
American Express March 2004 - October 2007
American Express October 2000 - March 2004
Southeastern Paper Group 1995 - 2000
Skills
MS Office Suite, Workforce Management, Call Center, Analysis, Scheduling, Access, Excel, Process Scheduler, Microsoft Excel, Microsoft Office, PowerPoint, Management, Leadership, Operations Management, Avaya, Customer Service, Forecasting, Business Process..., Process Improvement, Call Centers, Microsoft Word, Visio, Data Analysis, Databases, Customer Experience
Education
Center for Creative Leadership 2011 — 2011
Maximizing Your Leadership Potential
Guilford Technical Community College
Information Systems
Lincoln Financial Group January 2015 - Present
B/E Aerospace (contingent assignment) January 2013 - December 2014
American Express June 2010 - May 2012
American Express April 2008 - June 2010
American Express December 2006 - April 2008
American Express May 2006 - December 2006
American Express October 2002 - May 2006
American Express October 2000 - October 2002
Buyer's Resource - Otten Real Estate December 1996 - December 2000
J.C. Penney July 1989 - August 1996
Skills
Business Analysis, Financial Services, Relationship Management, Credit Cards, Process Improvement, Business Requirements, Business Process..., PeopleSoft, User Acceptance Testing, Call Center, Employee Engagement, HRIS, CRM, Project Delivery, Lotus Notes, Customer Data..., Microsoft Excel, Ariba, Payment Card Processing, Change Management, Vendor Management, Call Centers, Team Building, Program Management, Employee Relations, Analytics, Forecasting, Customer Satisfaction, Employee Benefits, Analysis, Human Resources, Performance Management
Education
Multnomah University 1986 — 1989
Bachelor of Science (B.S.), Biblical Education
Guilford Technical Community College 2012 — 2013
Certificate, Global Logistics - Supply Chain Management
North Carolina State University 1984 — 1986
Pre-Engineering studies
Northwest Guilford High School
Highland Oaks Medical WFUBMC-Community Physicians July 2012 - Present
Highland Oaks Medical WFUBMC-Community Physicians August 2011 - Present
American Express June 1986 - July 2011
K-mart August 1984 - June 1986
Skills
WorkKeys level: Gold., EMR, Medical Coding, Medical Records, Customer Service, Finance, Retail, Call Centers, Data Entry, HIPAA, Customer Satisfaction, Telephone Skills
Education
Guilford Technical Community College 2011 — 2012
Certificates in Medical Coding and Electronic Medical Records, Medical Coding/Electronic Med Records, 4.0
Elon College 1982 — 1984
Bachelor of Science, Business Administration
First American Title May 2011 - Present
American Express - Syntel August 2009 - October 2010
American Express February 2008 - October 2008
amex November 2005 - December 2007
CopperMountain September 1999 - October 2002
ICS 1989 - 1999
Education
Grossmont College 1990 — 1993
El Cajon Valley High School 1984 — 1988
HS Diploma
ECVHS
Grossmont College
TIMCO Aviation June 2014 - August 2014
Adecco Group November 2011 - May 2012
Go2IT Group August 2011 - October 2011
American Express April 2010 - August 2010
Skills
IBM Mainframe, Networking, Network Engineering, Troubleshooting, Help Desk Support, C++, Linux, Java, A+ Trained, Teamwork, Leadership, Time Management, Team Leadership, Subnetting, Microsoft Office, Windows & Mac operating...
Education
North Carolina Agricultural and Technical State University 2013 — 2015
Bachelor of Science (B.S.), Information Technology
Guilford Technical Community College 2010 — 2012
Associate of Arts (A.A.), General Studies
American Express March 2014 - Present
Waste Management December 2012 - February 2014
True North Management Company August 2010 - December 2012
UniFirst Corporation June 2008 - August 2010
UniFirst Corporation August 2007 - July 2008
UniFirst Corporation June 2007 - August 2007
ZOOTS June 2005 - June 2007
Skills
Strategic Planning, Social Networking, Social Skills, Value Selling, Consulting, B2B, Sales, Sales Process, Marketing, Marketing Strategy, Social Media, Customer Service, Outside Sales, Recycling, Plastics Recycling, Computer Recycling, Waste Management, Waste Reduction, Account Management, Business Development, Direct Sales, Selling, Sales Management, Cold Calling, Salesforce.com, Selling Skills, Solution Selling, Coaching
Education
Green Mountain College 2001 — 2004
Bachelor of Science, History
Legal Project Manager November 2012 - Present
Corvesta Inc. November 2010 - November 2012
American Express June 2006 - December 2008
North Carolina A&T State University August 2005 - June 2006
North Carolina A&T State University July 2004 - August 2005
Skills
Process Improvement, Business Process..., Business Process Mapping, Problem Solving, Customer Satisfaction, Customer Experience, Project Planning, Project Management, Instructional Design, Instructional Technology, Six Sigma, Data Analysis, Microsoft Excel, Access, Quality Management, Change Management, Analysis, Software Documentation, Business Process, Team Building, Program Management, MS Project, Business Analysis
Education
North Carolina Agricultural and Technical State University 2003 — 2005
MSIT, Technology, Process Improvement and Project Management
Guilford College 1994 — 1999
Bachelor of Arts (B.A.), Fine/Studio Arts, General
BCBSNC August 2013 - Present
American Express November 1999 - August 2011
American Express April 1996 - August 2011
American Express September 2008 - February 2009
American Express October 2005 - February 2006
American Express November 1999 - April 2004
American Express November 1998 - November 1999
American Express April 1996 - November 1998
American Express May 1998 - June 1998
Harris Teeter May 1994 - April 1996
Skills
Call Center, Credit Cards, Credit, Customer Experience, Team Leadership, Training, Financial Services, Financial Risk, Team Building, Call Centers, Customer Retention, Banking, Vendor Management
Education
Grimsley High School 1994 — 1995
1995, High School Diploma
Guilford Technical Community College
Currently Enrolled
Marsh Furniture Company August 2015 - Present
Heritage Home April 2014 - May 2015
Furnitureland South, Inc July 2013 - April 2014
American Express November 1996 - May 2011
The British Shoppe April 1995 - November 1996
Universal Insurance Company August 1993 - April 1995
Skills
Microsoft Word,..., Credit Cards, Relationship Management, Banking, Financial Services, Call Center, Business Analysis, Payments, Risk Management, Credit, Credit Risk, Portfolio Management, Customer Service, Management, Call Centers, Process Improvement, Training, Coaching, Leadership, Sales, Analysis, Team Management, Customer Experience, Change Management, Business Process..., Team Leadership, Customer Satisfaction, Outsourcing, Analytics, Performance Management, Operations Management, Cross-functional Team..., Strategy
Education
Guilford Technical Community College 1995 — 2003
Business Administration and Management, General
Robert B Glenn High School 1989 — 1993
American Express September 2013 - Present
American Express July 2012 - Present
American Express May 2011 - July 2011
mChek August 2009 - August 2010
ICICI Bank June 2007 - July 2009
Swadhaar FinAccess December 2005 - June 2006
Skills
Financial Modeling, Corporate Finance, Financial Analysis, Valuation, Market Research, Start-ups
Education
University of Michigan - Stephen M. Ross School of Business 2010 — 2012
MBA, Finance
Yale University 2006 — 2007
MA, International & Development Economics
Massachusetts Institute of Technology 2005 — 2005
Advanced Study Program, Mathematics
Grinnell College 1999 — 2004
BA (Honors), Economics
American Express April 1998 - Present
American Express April 1998 - April 2015
Skills
Account Management, Training, Change Management, Credit Cards, Business Development, Customer Service, Forecasting, Strategic Planning, Data Analysis, Leadership, Business Process..., Vendor Management, Customer Satisfaction, Relationship Management, Call Centers, Analysis, Team Leadership, Business Strategy, Program Management, Process Improvement, Product Management, Project Management, Product Development, Customer Experience, IT Strategy, Requirements Gathering, Re-engineering, Loyalty Marketing, Customer Retention, Operations Management, Banking, PMO, Financial Services, Financial Analysis, Coaching, Risk Management, Negotiation, Business Transformation, Resource Management, Six Sigma, Performance Management, Team Management, Agile Project Management, Cross-functional Team..., Requirements Analysis, Software Project..., Strategic Partnerships, Outsourcing, Testing, Workforce Management
Education
University of Phoenix 2009 — 2010
MBA, Concentration in Accounting
Guilford College 2005 — 2007
Bachelors of Science, Accounting with a Concentration in Money and Finance
UnitedHealthcare September 2012 - Present
H&R Block December 2008 - Present
Resource Solutions of the Carolinas 2008 - September 2012
American Express 1989 - 2007
Skills
Accounting, Financial Analysis, Business Strategy, Process Improvement, Tax, Re-engineering, QuickBooks, Business Analysis, Financial Reporting, Strategic Financial...
Education
Guilford College 1991 — 1994
Accounting
Wake Forest University 1979 — 1984
BA, Psychology
Macy's October 2011 - February 2013
American Express October 2008 - January 2010
Charter Communications January 2007 - August 2008
Skills
Documentation, Listening Skills, Billing, Active Listening, Troubleshooting, Multi Task, Billing Specialist, Calculate, Escalations, High Computer Literacy, Strong Speaking, Sales Integrity, Ability to Close Sales, Strong Sales Presenter
Education
Guilford Technical Community College 2010 — 2011
None, Business Administration and Management, General, 3.0
American Express May 1995 - Present
South East Specialty Advertising, Inc April 1995 - December 1998
Polar Water Group September 1990 - June 1993
Skills
New Business Development, Team Leadership, Sales Management, Team Building, Risk Management, Financial Analysis, Credit Cards, Business Strategy, Credit Card Transaction..., Business Analysis, Sales, Salesforce.com, Investments, Payments, Strategic Planning, Process Improvement
Education
Guilford College 2002 — 2005
BS, Accounting/Business Management, 3.75 GPA
Sears Holdings Corporation October 2013 - Present
American Express February 2006 - July 2011
Triad Pizza February 2002 - February 2006
U.S. Postal Service March 1996 - December 2000
Skills
Microsoft Office, Change Management, Strategic Planning, Service Delivery, CRM, Brand Loyalty, Technical Support, Lotus Notes, Loyalty Programs, Customer Acquisition, Incident Management, Customer Support, Help Desk Support, Business Analysis, Telemarketing, Team Management, Software Documentation, BMC Remedy, Banking, Payments, Sales, Team Building, Risk Management, Financial Services, Leadership, Workforce Management, Relationship Management, Outsourcing, Training, Performance Management, Analysis, Avaya, Business Process..., Analytics, Visio, Access, Cross-functional Team..., Management, Six Sigma, Data Analysis, Operations Management, ITIL, Program Management, Account Management, SDLC, Strategy, Project Management, Insurance
Education
Guilford Technical Community College 2013 — 2013
CompTIA Security+, Computer Security
Guilford Technical Community College 2013 — 2013
Comptia Network+, Computer Networks
Guilford Technical Community College 2013 — 2013
CompTIA A+, Computer Technology/Computer Systems Technology
Guilford Technical Community College 2011 — 2012
PC Troubleshooting and Repair, Hardware, Software, Networks, Computers
Guilford Technical Community College 2011 — 2011
Excel 2010,Word2010,PowerPoint2010, Computers
INternational Business Training Association(IBTA) 2011 — 2011
Certified Business Professional, Business
Davidson Community College 1993 — 1993
Insuranrce
Aetna January 1999 - Present
Aetna January 1999 - Present
Aetna January 2000 - January 2001
Aetna January 1999 - January 2000
American Express June 1989 - April 1998
Education
Guilford College 2011 — 2013
Psychology
Guilford Technical Community College 1989 — 1991
College Transfer courses
Marshall University 1981 — 1982
General Studies
Nicholas County High School 1979 — 1981
American Express February 2013 - Present
BMO Harris Bank July 2012 - February 2013
American Express February 2009 - July 2012
Auto Care Direct August 2005 - February 2009
AUTO CARE DIRECT August 2005 - February 2009
AUTO PROMOTIONS January 1994 - January 2005
Skills
Sales Process, Cold Calling, Direct Sales, Sales Management, B2B, Sales Operations, New Business Development, Selling, Strategic Planning, Sales, Merchant Services, Account Management, Salesforce.com, Relationship Management, Customer Experience, Contract Negotiation, Building Relationships, Credit Cards, CRM, Management, Customer Retention, Business Development, Sales Presentations, Strategic Partnerships, Customer Acquisition, Solution Selling, Strategy
Education
San Diego State University-California State University 2002 — 2004
Bachelor's of Science, Criminal Justice Administration
Grossmont College
Associates of Science, Administration of Justice; Criminal Justice Department
San Diego State University
Bachelor of Science, Criminal Justice
American Express August 2008 - April 2015
Infonxx April 2006 - July 2007
nco August 2006 - April 2007
Skills
Banking, Portfolio Management, Credit Risk, Electronic Payments, Cross Selling, Payment Card Processing, Financial Modeling, Financial Risk, Commercial Cards, AML, Process Improvement, Credit Cards, Credit, Call Centers, Financial Services, Customer Experience, Risk Management
Education
Greensboro College 2002 — 2006
Psychology
Fayetteville Technical Community College 2003 — 2005
NICE Certified System Administrator September 2013 - Present
American Express 1998 - April 2015
American Express 2011 - 2015
American Express 2005 - 2011
American Express 2001 - 2005
American Express 1997 - 2001
Skills
Business Analysis, Business Process..., Vendor Management, Call Centers, Analysis, Requirements Gathering, Business Requirements, Project Management, Data Analysis, Process Improvement, Requirements Analysis, Credit Cards, Access, Business Intelligence, Financial Services, Relationship Management, Management, Change Management, Training, Visio, Strategy, Instructional Design, SDLC, User Acceptance Testing, SharePoint, Analytics, Troubleshooting, Time Management, Leadership, Survey Methodology, Installation Design, Customer Insight, Customer Experience, Customer Engagement, Customer Support, Database Administration, Teaching Adults
Education
Southern Connecticut State University
Guilford College
Windows NT administration certification
Xerox Training Center Leesburg Virginia
C.H. Robinson April 2014 - Present
QBE FIRST July 2011 - March 2013
American Express January 2006 - May 2011
The Fresh Market November 2004 - January 2006
Chick-fil-A April 2003 - December 2004
Homeplace Mortgage October 2002 - April 2003
The Juice Shop June 2001 - September 2002
APAC Customer Services September 2000 - May 2001
Skills
Outlook, CRM, Leadership, Customer Service, Sales
Education
Guilford Technical Community College 2005 — 2006
General Studies
Guilford Technical Community College 1998 — 1999
GED
Fruit Cove Baptist Church Preschool May 2015 - Present
Lionbridge March 2013 - May 2015
Top Performance Health & Fitness March 2012 - February 2013
Lionbridge January 2010 - March 2012
Servpro Industries July 2008 - February 2010
Bank of America September 2003 - May 2008
Wells Fargo Home Mortgage September 2002 - May 2003
Express Scripts February 2002 - September 2002
American Express June 1998 - August 2000
Skills
Customer Service, Customer Satisfaction, Community Relations, Community Development, Event Planning, Event Management, Customer Retention, Customer Experience, Customer Loyalty, Team Leadership, Organizing, Organizational..., Social Media, Social Networking, Mac OS X, Microsoft Office, Internet, Online Communities, Online Communications, Conflict Resolution, Conflict Prevention, Coaching, Training & Development, Telephone Skills, People Skills, Writing Skills, Social Skills, Listening Skills, Staff Training, Online Training, Teaching/mentoring, Mentoring, Customer Negotiations, Fast Learner, Thinking Outside The Box, Teamwork, Team Spirit, Team Motivator, Self Starter, Self Management, Self Driven, Attention To Detail, Determined, Quality Assurance, Follow Up, Independent, Cpr Certified, First Aid, Project Planning, Advertising
Education
Guilford Technical Community College 2004 — 2008
Associate's degree, Communication, General
East Forsyth High School 1994 — 1998
Ohio Health August 2015 - August 2015
HCTec Partners April 2014 - July 2015
Leidos August 2013 - March 2014
Leidos May 2013 - July 2013
ECCO Select April 2013 - July 2013
CEG Advisory May 2013 - May 2013
Partners HealthCare February 2013 - March 2013
Berkeley Training November 2012 - January 2013
Intellect Resources September 2012 - November 2012
American Express July 2009 - July 2011
Skills
EMR, Ambulatory, Epic Systems, Meaningful Use, AES, HIPAA, Healthcare, Healthcare Information..., EHR, Customer Service, CPOE, GoLive, ClinDoc, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Public Speaking, Coaching, Critical Thinking, Inpatient, Data Entry, Documentations, Customer Satisfaction, Troubleshooting, Healthcare Consulting, Hospitals, Process Improvement, Software Documentation, Training, Physicians, Nursing, Management, Recruiting, Leadership, Documentation, Informatics, Cerner, Consulting, Software Implementation, Go Live Support, Ambulatory Care, Medical Terminology, Visio
Education
Guilford College 2011 — 2011
Certification
North Carolina Agricultural and Technical State University 2005 — 2009
Bachelor of Science (BS)
Tata Consultancy Services May 2013 - Present
American Express 2005 - 2013
American Express 1998 - 2005
American Express January 1993 - August 1998
american express 1988 - 1993
Skills
Vendor Management, Process Improvement, Business Process..., Credit Cards, Business Analysis, SDLC, Project Portfolio..., Call Centers, Project Management, Re-engineering, PMO, Management, Outsourcing, Change Management, Leadership, Program Management, Analysis, Strategy, Customer Experience, Requirements Gathering, Business Process, Project Delivery, Team Leadership, Cross-functional Team..., Call Center, PMP, Visio, Requirements Analysis, Operations Management, Relationship Management, Resource Management, Risk Management, Team Management, Customer Retention, Six Sigma, ITIL, IT Strategy, Software Project..., MS Project, Service Delivery, Analytics, Business Intelligence, Business Transformation, Business Requirements, Financial Services, Performance Management, IT Management, Quality Assurance, Agile Methodologies, Scrum
Education
Guilford College
High School
MS4VIP November 2014 - Present
United Healthcare March 2014 - Present
NVEE Consulting - www.nveeconsulting.com February 2014 - Present
Guilford County Schools January 2013 - Present
American Express January 2006 - August 2011
Skills
Public Speaking, Leadership, Credit, Single Family Homes, Change Management, Coaching, Project Management, Process Improvement, Management, Leadership Development, Program Management
Education
Guilford College 2015 — 2016
Bachelor's degree, Psychology
North Carolina Agricultural and Technical State University 2013 — 2014
Elementary Education and Teaching
Strayer University (DC) 2009 — 2012
AA, business adminstration
Hillcrest High School 1983 — 1986
High School Diploma
B/E Aerospace April 2013 - June 2015
Aerotek December 2012 - February 2013
Buchanan Financial & Tax Services June 2010 - July 2012
Gilbarco Veeder Root March 2008 - April 2010
Qualicaps April 2007 - April 2008
Multimaster North America February 2005 - May 2007
American Express 1993 - 2001
Skills
Fixed Assets, Asset Managment, Credit Risk, Accounts Payable, Accounts Receivable, International Accounting, Financial Analysis, Financial Reporting, Financial Accounting, General Ledger, General Ledger..., GAAP, Hyperion Enterprise, Account Reconciliation, Auditing, Cash Flow Forecasting, Forecasting, Managerial Finance, Month End Close, Monthly Close Process, Credit Management, Customer Analysis, Budget Process, Budget Reconciliation, Budget, Microsoft Excel, Ariba, Crystal Reports, Great Plains Software, Siebel, Sage CRM, AS400 system, BNA Asset Management..., QuickBooks, Variance Analysis, US GAAP, Budgets, Cost Accounting, Finance
Education
Guilford College
Bachelor of Science (B.S.), Accounting Conc. Money & Finance
Lumberton Sr High
Virginia College September 2013 - Present
Office Team & Kelly Services December 2010 - August 2013
American Express May 2010 - November 2010
American Express 2003 - 2009
American Express 2000 - 2003
American Express 1999 - 2000
American Express 1998 - 1999
American Express 1997 - 1998
American Express 1989 - 1997
American Express 1982 - 1989
Skills
Process Improvement, Software Documentation, Microsoft Excel, PowerPoint, Teamwork, Cross-functional Team..., Vendor Management, Call Center, Customer Service, Business Analysis, Lotus Notes, Project Management, Access, Financial Analysis, Outlook, PeopleSoft, Marketing, Credit Cards, Finance, Program Management, SDLC, Management, Call Centers, Budgets, Data Analysis, Coaching, Six Sigma, Analysis, Leadership, Microsoft Office, Policy
Education
DBM SkillSoft Portal Training 2009 — 2009
MicroSoft Office
Guilford Technical Community College 2009 — 2009
n/a, Quick Jobs - Administrative Assistant
Guilford Technical Community College 2009 — 2009
n/a, WorkKeys Career Readiness Certification
American Express Internal Training 1998 — 2008
General Business
American Express 2015 - Present
Self Employed 2013 - Present
Taproot Foundation 2014 - Present
Proximo Spirits May 2014 - July 2014
American Express April 2012 - September 2013
Avon July 2010 - April 2012
Victoria's Secret September 2009 - June 2010
Diageo June 2008 - August 2008
Compass Lexecon June 2004 - August 2007
Skills
Cross-functional Team..., Marketing Management, Product Development, Business Strategy, Global Marketing, Competitive Analysis, Consumer Products, Market Research, Brand Management, Product Management, Brand Architecture, Market Analysis, Marketing Strategy, Product Launch, Product Innovation, Strategic Thinking, Consumer Behaviour, Positioning, Strategy
Education
The University of Chicago - Booth School of Business 2007 — 2009
MBA, Marketing Management and Strategic Management
Grinnell College 2000 — 2004
B.A., Economics
AstraZeneca October 2014 - Present
AstraZeneca October 2014 - Present
American Express March 2013 - October 2014
American Express June 2011 - March 2013
AstraZeneca Pharmaceuticals / About Consulting LLC January 2011 - April 2011
The American Institute for CPCU March 2010 - January 2011
Deasey, Mahoney, Valentini & North, Ltd. December 2008 - October 2009
Eckert Seamans Cherin & Mellott, LLC August 2006 - December 2008
Pepper Hamilton LLP/Legal Search April 2006 - August 2006
Edwards Angell Palmer & Dodge LLP September 2003 - April 2006
Skills
Employee Relations
Education
Roger Williams University School of Law 2001 — 2004
J.D., Law
Greensboro College 1997 — 1999
B.A., Political Science
Mclane Food Services October 2010 - Present
WALMART September 2009 - June 2010
American Express August 2007 - June 2010
Check-N-Go July 2004 - March 2005
RMH - APAC August 2002 - May 2003
MACK'S PAINTING March 1999 - August 2002
INDEPENDENT INSURANCE EXAMINERS April 1996 - June 1997
Education
Guilford Technical Community College
High School Diploma
Wells Fargo 2013 - Present
Ajilon 2011 - 2013
Solstas Lab Partners August 2009 - 2011
Temporary Resources, Inc. March 2004 - March 2009
American Express February 1993 - June 2003
Skills
Temporary Placement, Human Resources, Talent Management, Employee Relations, Recruiting, Management, Temporary Staffing, Staffing Services, Onboarding, Technical Recruiting, Permanent Placement, Interviews, Talent Acquisition, Applicant Tracking..., Executive Search, Social Media, Project Management, Leadership, College Recruiting, Sourcing, Training, Networking, Employee Benefits, Benefits Negotiation, New Hire Orientations, Hiring, Internet Recruiting, Sales, Benefits Administration, Career Counseling, Resume Writing, Contract Recruitment, Screening, Screening Resumes, Workforce Planning, Employer Branding, Job Descriptions, Employee Training, Deferred Compensation, Cold Calling, Personnel Management, Taleo, HRIS, Job Fairs, HR Policies, Succession Planning, Performance Management, Employee Engagement, HR Consulting, Recruitment Advertising
Education
Guilford College 2003 — 2007
BA, Business Management/Concentration in Human Resource Management
Hewlett-Packard December 2012 - Present
Hewlett-Packard June 1999 - December 2012
American Express June 1998 - August 1998
FAI Inc November 1996 - August 1997
Hills Stores June 1995 - October 1996
Skills
Cloud Computing, Enterprise Architecture, ITIL, IT Strategy, IT Service Management, Solution Architecture, SDLC, Disaster Recovery, Vendor Management, Integration, IT Management, Unix, Oracle RAC, Exadata, PHP, Python, C++, C, Java, JavaScript, AJAX, jQuery, HTML5, MVC Architecture, Nginx, Lighttpd, CSF, Red Hat Linux, Ubuntu, Memcached, Celery, RabbitMQ, SEO, Oracle Enterprise..., Oracle Database, PL/SQL, IT Solutions, Information Architecture
Education
University of Arizona 1997 — 1999
Master of Science (MS), Management Information Systems
Grove City College 1991 — 1995
Bachelor of Science (B.S.), Marketing Management, Mathematics and Computer Science
Lincoln Financial Group May 2012 - Present
Ecolab November 1997 - March 2012
American Express March 1988 - May 1997
Skills
Microsoft Office, Microsoft Project, Excel, PowerPoint, Visio, MS Project, Microsoft Excel, Cross-functional Team..., Business Analysis, Change Management, Program Management, Risk Management, Quality Assurance, Project Management, Agile Methodologies, Training, Six Sigma, Budgets, Analysis
Education
Guilford College 1988 — 1991
Bachelor of Applied Science (BASc), Business Administration and Management, General
P.F. Chang's China Bistro May 2014 - Present
American Express February 2012 - May 2014
American Express October 2010 - February 2012
Hewlett-Packard January 2009 - December 2009
MetLife June 2006 - November 2007
Assembly Hall August 2005 - May 2006
Skills
Analysis, Financial Modeling, Financial Analysis, International Business, Financial Risk, Business Analysis, Account Management, TM1, Forecasting, Budgets, Process Improvement, Business Development, Management, Sales Operations, Training, Finance, Leadership, CRM
Education
Grenoble Ecole de Management 2008 — 2010
Masters in International Business
University of Illinois at Urbana-Champaign - College of Business 2004 — 2006
Bachelors of Science, Business Administration - Marketing
Harper College 2002 — 2004
American Express January 2001 - October 2011
Skills
Call Center, Process Improvement, Credit Cards, Business Analysis, Project Management, Analysis, Leadership, Customer Service, Change Management, Coaching, Strategic Planning, Forecasting, Management, Operations Management, Vendor Management, Team Building, Strategy, Team Leadership, Business Process..., Call Centers, Cross-functional Team..., Sales, Customer Satisfaction, Customer Experience, Teamwork, Access, Account Management, Microsoft Excel, Banking, Fundraising, Data Analysis, Negotiation, Program Management, Customer Retention, Business Development, Budgets, CRM, Outlook, Time Management, Financial Analysis, Risk Management, Leadership Development, Team Management, Organizational..., Project Planning, Performance Management, Troubleshooting, Analytics, Relationship Management, Microsoft Office
Education
Liberty University 2011 — 2013
Masters in Human Services, Marriage and Family Therapy/Counseling
Guilford College 2007 — 2010
Psychology, Human Resources, Non Profit Management
The Linde Group August 1997 - Present
American Express 1995 - 1997
Skills
Medical Devices, Business Development, Managed Care, Management, Project Management, Account Management, Leadership, P, Sales, Strategic Planning, Team Building, Healthcare, New Business Development, Process Improvement, Sales Management, Sales Operations, Public Speaking, Finance, Marketing Strategy, Marketing, Customer Service, Cross-functional Team..., Hospitals, Contract Negotiation
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1998 — 2001
MBA, Management
Grove City College 1991 — 1995
BS Management, Finance
Berhshire Hathaway HomeServices Yost and Little Realty September 2013 - Present
First Data Corporation September 2005 - May 2007
First Data Corporation April 2005 - August 2005
First Data Corporation February 2001 - March 2005
First Data International 2005 - 2005
American Express 1998 - 2000
Skills
Call Center, Process Improvement, Human Resources, Workforce Management, Customer Experience, Vendor Management, Customer Satisfaction, Performance Management, Customer Retention, Operations Management, Change Management, Quality Assurance, Coaching, BPO, Outsourcing, Team Building, Employee Engagement, Leadership Development, Employee Relations, Operational Excellence, Negotiation, Strategic Planning, Six Sigma, Contract Negotiation, Program Management, Team Leadership, Relationship Management, Leadership, Customer Service, New Business Development, Business Process..., Financial Services, CRM, Strategy, Account Management, Project Management, P&L Management
Education
Guilford College
BA Economics and Sociology, Economics and Sociology
Red Road Enterprises May 2007 - Present
American Express 1987 - 2002
Education
Guilford College 2001 — 2003
Business Management
Lincoln Financial Group May 2013 - Present
Amex July 2005 - Present
American Express July 2005 - July 2011
American Express February 1988 - July 2011
American Express January 1999 - June 2005
Skills
Operations Management, Process Improvement, Call Center, Re-engineering, Credit Cards, Outsourcing, Vendor Management, Call Centers, Team Building, Leadership, Cross-functional Team..., Relationship Management, Six Sigma, Business Process..., Credit, BPO, Coaching, Change Management, Management, Customer Retention, Service Delivery, Customer Experience, Strategy, Project Management, Workforce Management, SDLC, Project Delivery, Risk Management, Analysis, Business Analysis, Analytics, CRM, Financial Services, Project Portfolio..., Banking, Team Management
Education
Guilford College 1980 — 1985
Guilford College
Center for Creative Leadership May 2002 - Present
Center for Creative Leadership September 1998 - May 2002
American Express July 1992 - September 1998
American Express January 1988 - July 1992
American Express January 1987 - January 1988
Skills
Strategic Planning, Coaching, Leadership, Training, Customer Service, Forecasting, CRM, Analysis, Team Building, Strategy, Management, Call Centers, Sales, Operations Management, Customer Satisfaction
Education
University of North Carolina at Greensboro 2004 — 2004
Greensboro College 1987 — 1992
BS, Business Admin and Economics
Guilford Technical Community College 1979 — 1981
Associates in Applied Science, Dental Hygiene
American Express August 2014 - Present
American Express July 2011 - Present
American Express October 2002 - July 2011
American Express June 2006 - March 2008
Skills
Customer Experience, Re-engineering, Credit Cards, Relationship Management, Call Center, Process Improvement, Project Management, Business Strategy, Call Centers, Training, Six Sigma, Leadership, Management, Program Management, Human Resources, Sales, Marketing, Analysis, Negotiation, Vendor Management, Strategic Leadership, Data Analysis, Product Development
Education
Guilford College 2008 — 2010
Business Management
Extend Health July 2009 - Present
American Express January 2007 - March 2009
American Express 2007 - 2009
American Express 2006 - 2007
Guilford Technical Community College 2006 - 2007
American Express 2005 - 2007
First Assembly of God 2000 - 2007
American Express January 2005 - 2006
American Express 2002 - 2003
American Express January 2002 - December 2002
Skills
Call Center
Education
Westminster College 2008 — 2009
Adult Education
Guilford Technical Community College 2000 — 2001
ADN, Medical
Hanesbrands Inc. March 2006 - December 2008
Hanesbrands Inc. March 2004 - March 2006
Hanesbrands Inc. May 2002 - March 2004
Piedmont Hawthorne Aviation November 2000 - April 2002
Todd Herman & Assoc. 1998 - 2000
American Express January 1989 - November 1998
Arthur Young May 1988 - January 1989
Education
Greensboro College 1984 — 1988
BS, Accounting, Business, English
American Express August 2010 - Present
American Express March 1994 - Present
American Express December 2006 - July 2010
Skills
Process Improvement, Vendor Management, Change Management, Strategic Planning, Six Sigma, Relationship Management, Credit Cards, Business Strategy, Segmentation, Business Analysis, Analytics, Re-engineering, Leadership, Operations Management, Cross-functional Team..., Customer Retention, Strategic Partnerships, Financial Analysis, Project Management, Competitive Analysis
Education
Guilford College 2003 — 2005
Bachelors, Business Management
Guilford College 2003 — 2005
Bachelor Business Management, Human Resource Law & Managment; Money & Finance
American Express Deaconess, Youth Director, Chief AdjutantGreater St. Matthews Fellowship MiJanuary 2005 - Present
Education
Guilford Technical Community College
AAS, Paralegal Technology
Crumley Roberts October 2011 - Present
Decolav August 2008 - October 2010
Dudley Products May 2006 - October 2009
Paxar America 2004 - April 2006
American Express April 1994 - March 2004
Skills
Workforce Management, Call Center, Customer Experience, Customer Service, Coaching, Contact Centers, Customer Satisfaction, Process Improvement, Team Building, Call Center Development, Account Management, Customer Retention, Leadership Development, Contact Center..., Change Management, Call Centers, Outsourcing, Management, Human Resources, Training, Strategy, Budgets, Leadership
Education
Guilford College
American Express April 2013 - Present
American Express March 2011 - March 2013
American Express January 2008 - February 2011
American Express June 2007 - January 2008
Skills
Credit Cards, Payments, Relationship Management, Strategy, B2B, Strategic Partnerships, Cards, Financial Services, Portfolio Management, Electronic Payments, Direct Marketing, Mobile Payments, Analytics, Interactive Marketing, Segmentation, Business Strategy, Customer Acquisition, Product Management, Business Development, Customer Experience, Account Management, Loyalty Marketing, CRM, Marketing Strategy, New Business Development
Education
Griffith University 2000 — 2003
Business, Marketing and Management
American Express August 1999 - Present
Education
Guilford College
BS, Psychology, HR Management
American Express January 2005 - Present
Education
Guilford College 1981 — 1985
Bachelor's Degree, Sports Medicine Residency Program, 3.0
WMF Americas May 2015 - Present
Novant Health March 2015 - April 2015
Consultant for various clients 2012 - April 2015
WMF AG 2015 - 2015
Crescent Communities, LLC September 2013 - April 2014
Mars Chocolate/Wrigley 2009 - 2013
American Express 2006 - 2008
Set and Service Staffing 2003 - 2005
Set and Service Staffing 2002 - 2003
General Electric 1999 - 2002
Skills
Customer Service, Microsoft Excel, Training, Microsoft Office, Microsoft Word, Team Building, Access, Social Networking, Marketing, English, Administration, PowerPoint, Databases, Software Documentation, Project Planning, Contract Negotiation, Real Estate Development, Team Leadership, Budgets, Project Management, Sales, Marketing Strategy, Real Estate, Social Media, E-commerce SEO, Visual Merchandising, Digital Asset Management, CompTIA A+, Web Analytics, Web Content Management, Staffing Services, Website Monetization, Affiliate Marketing, Keyword Research, PPC Bid Management, Adobe Creative Suite, Account Management, Desktop Publishing, Help Desk Support, IT Hardware Support, Computer Information..., Cybercrime, Fraud Investigations, Planogram Development, Market Research, In-store Marketing, Inventory Management, Direct Store Delivery, Point-of-purchase..., Brand Development
Education
Guilford Technical Community College 2010 — 2015
Associate's degree, Web Technology, 3.8 gpa
Guilford Technical Community College 2010 — 2015
Certificate in WEB Development, 3.9
Guilford Technical Community College 2010 — 2015
Certificate in Computer Information Technology, 3.9
Guilford Technical Community College 2010 — 2015
Certificate in Information Systems, 4.0
Comptia (ECPI) 2003 — 2003
Comptia A+ Certified Hardware and Software
Microsoft (ECPI) 2003 — 2003
Microsoft Master Certificate in Microsoft Office
American Express February 2009 - March 2015
American Express 2005 - 2009
American Express 2003 - January 2005
Skills
Team Management, Project Management, Agile Methodologies, SharePoint, Customer Experience, Scrum, Lotus Notes, Business Process..., Analysis, Strategic Planning, Strategy, Relationship Management, Change Management, Credit Cards, Customer Service, Call Centers, Leadership, Process Improvement, Team Leadership
Education
Montana State University-Great Falls College of Technology 1997 — 1999
Associate's degree, Computer Technology/Computer Systems Technology
Cortez High School 1985 — 1989
Associate's degree, Microcomputer Mangement
American Express June 2007 - Present
American Express June 2007 - Present
Sprint together with Nextel April 2006 - October 2006
Education
Guilford College 2010 — 2012
B.A, Psychology
Liberty Advisors January 2011 - Present
American Express September 1994 - June 1997
Education
Guilford Technical Community College 1993 — 1996
Associate's degree, Computer Technology/Computer Systems Technology
University of North Carolina at Greensboro 1992 — 1993
American Express October 1999 - Present
American Express January 1999 - July 2011
PCA January 1984 - January 1999
Alderman Studios January 1981 - January 1984
Skills
Analysis, Microsoft Excel
Education
Guilford College 1976 — 1980
B.A.S, Accounting
Guilford Technical Community College
Taking Accounting And Computer
American Express January 2013 - Present
American Express January 2003 - January 2013
American Express November 1989 - December 2002
Skills
Financial Services, Credit Cards, Risk Management, Operational Risk..., Financial Risk, Banking, USA PATRIOT Act, Operational Risk, Project Management, Operations Management, Call Centers, Coaching, Vendor Management, KYC, Process Improvement, Management, AML, OFAC, Payments, Credit, SDLC, Change Management, Six Sigma, Business Process..., Bank Secrecy Act
Education
Guilford College 2010 — 2012
Bachelor of Science (B.S.), Criminal Justice
Guilford Technical Community College
Associates of Arts
American Express July 1998 - Present
Skills
SDLC, Requirements Gathering, Vendor Management, User Acceptance Testing, Project Management, Reporting Systems, Forecasting, Call Center, Call Centers, Business Process..., Change Management, Business Analysis, Six Sigma, Project Delivery, Analysis, Management, Outsourcing, Relationship Management, ITIL, Requirements Analysis, Training, Financial Services, Team Leadership, Credit Cards, Customer Experience, CRM, Cross-functional Team..., Software Project..., Process Improvement, Project Portfolio..., Visio, Process Engineering, Re-engineering, PeopleSoft, PMP, MS Project, Program Management, IT Strategy, IT Management, Business Process, PMO, Business Process Mapping, Risk Management, Analytics, Business Intelligence, Software Documentation, Integration, Data Analysis, Banking
Education
Guilford College
Bachelor of Science, Computer Information Systems, Business Management
American Express 2008 - 2011
Education
Guilford College 2006 — 2008
B.S. Forensic Science, Science
State University of New York College of Agriculture and Technology at Morrisville 1997 — 1999
A.S., Individual Studies
Belk September 2012 - Present
GUILFORD COUNTY SCHOOL SYSTEM February 1980 - September 2013
American Express March 1987 - May 1991
NORTH CAROLINA NATIONAL BANK May 1983 - February 1987
ELLMANS January 1977 - January 1979
Skills
Teaching, Secondary Education, Instructional Technology, Psychology, Classroom Management, Special Education, Classroom, Learning Disabilities, IEP, Data Entry, Time Management, Customer Service, K-12, Psychotherapy, Differentiated..., Employee Management
Education
Greensboro College 1976 — 1979
Bachelor of Science, Special Education
Greensboro College 1976 — 1979
Bachelor of Science, Business
AMEX Assurance September 2013 - Present
American Express August 2011 - September 2013
Aetna Insurance 2004 - 2005
Skills
Microsoft Excel, Process Improvement, Call Centers, Microsoft Office, Financial Analysis, PowerPoint, Outlook, Microsoft Word, Business Analysis, Team Leadership, Quality Assurance
Education
Guilford College 2010 — 2011
Community and justice studies
McMichael High School
CVCC Center for Information Assurance August 2011 - Present
CIGNA Healthcare February 1997 - August 2004
Aetna March 1980 - February 1998
American Express October 1990 - September 1994
Skills
Microsoft Word, Outlook, Microsoft Office, Microsoft Excel, 10 Key, File Management, Administrative..., PowerPoint, Critical Thinking, Process Scheduler, Time Management, Higher Education, QuickBooks, Data Entry
Education
Catawba Valley Community College 2004 — 2006
Medical Transcription
Guilford Technical Community College 1981 — 1982
Computer Science- Cobalt Language, B
Randolph Community College 1973 — 1975
Legal Assistant/Paralegal
Sears Holdings Corporation October 2013 - Present
Sears Holdings Corporation September 2013 - Present
UTi Worldwide September 2011 - December 2012
Avery Dennison May 2007 - May 2009
American Express November 2006 - March 2007
Skills
Merchandising, Visual Merchandising, Retail, Sales, Customer Service, Inventory Management, Store Management, Retail Sales, Loss Prevention, Time Management, Inventory Control, Microsoft Office, Customer Satisfaction
Education
GTCC 2013 — 2016
Business Administration and Management, General with a secondary in Collision Repair and Refinishing
Guilford Technical Community College
Diploma
Collision Repair and Refinishing
Pursuing Degree, Business Administration
Wingate Andrews High School
Diploma
Wells Fargo April 2013 - Present
Wells Fargo March 2004 - April 2013
American Express July 1994 - November 2001
Skills
Relationship Management, Banking, Financial Analysis, Leadership, Portfolio Management, Credit, Marketing, Sales, Loans, Microsoft Office, Credit Analysis
Education
Guilford College 1989 — 1994
Bachelor's Degree, Psychology
National General Insurance December 2007 - Present
American Express 1997 - May 2007
Education
Forsyth Technical Community College 2011 — 2013
University of North Carolina at Greensboro 1993 — 1995
Guilford Technical Community College 1991 — 1993
Associate of Arts (AA)
HUGHES DEVELOPMENT CORPORATION December 2001 - November 2014
Hughes Real Estate, Inc. December 2001 - November 2014
Rockwell Automation January 1999 - November 2001
Conxus January 1997 - January 1999
Insignia Financial Group January 1995 - January 1997
American Express January 1990 - January 1995
Skills
Management, Budgets, Sales, Training, Construction, Contract Negotiation, Negotiation, Strategic Planning, Construction Management, Customer Service, Facilities Management, Marketing, Microsoft Office, New Business Development
Education
Greenville Technical College
High School diploma