American Express Consumer Travel
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American Express Consumer Travel Employees
American Express Consumer Travel November 2012 - Present
American Express Consumer Travel February 2012 - November 2012
AAA Auto Club South May 2011 - January 2012
Skills
Tourism, Customer Service, Customer Satisfaction, Hospitality, Sales, Customer Retention, Customer Experience, Hospitality Industry, Leadership, Hotels, Time Management, Marketing, Teamwork, Management, New Business Development, Marketing Strategy, Team Building, Training, Networking, Business Travel, CRM, Travel Management, Team Leadership
Education
Georgia State University 2014 — 2015
Master's of Global Hospitality Management (MS), Hospitality Administration/Management
Georgia State University 2008 — 2011
Bachelor of Business Administration (B.B.A.), Hospitality Administration/Management
Kennesaw State University 2006 — 2008
XEQTnet LLC December 2001 - Present
American Express Consumer Travel September 2009 - December 2010
Amadeus IT Group March 2009 - August 2009
TRX March 2007 - June 2008
Royal Caribbean Cruises Limited March 2005 - January 2007
Aramark International December 2003 - January 2005
US Treasury February 2002 - December 2003
Mirant October 2000 - December 2001
Cap Gemini Ernst & Young August 1998 - October 2000
Education
Scrum Alliance 2011 — 2011
CSM, Agile Software Development
Project Management Institute 2006 — 2011
PMP, Project Management
Georgia State University
Masters, Information Systems & Business
University of Mumbai
Bachelor's in Engineering, Electrical / Electronics
Worldwide Vacations & Sub Aqua Vacations January 1996 - September 2010
American Express Consumer Travel October 1999 - July 2010
Dive Reservations Service January 1992 - January 1996
Pan American World Airlines January 1988 - January 1992
Education
Florida Institute of Technology 1989 — 1992
BS, Marketing Management
American Express Consumer Travel February 2008 - March 2015
Skills
Travel Management, Customer Service, Management, Customer Satisfaction, Call Centers, Leadership, Strategy, Customer Experience, Account Management, Process Improvement, Operations Management, Vendor Management, Training, Business Analysis, Change Management, Strategic Planning, Team Leadership, Relationship Management, Project Management, CRM
Education
Phoenix College
American Express Consumer Travel January 2010 - Present
American Express Travel November 2011 - May 2012
Elan Travel Services November 1989 - October 2009
Signature Travel Network 2001 - 2009
Clientbase - TRAMS 1995 - 2009
Skills
Leadership, Customer Service, Cruises, Cruise, Sales, Sabre, Training, Communication, Coaching, Microsoft Office, Contract Negotiation, Travel Management, Leisure Travel, ADDIE, Adobe Flash, MS Project, Flash, Management, Adobe InDesign, Adobe Pagemaker, Skillsoft, Galil, Adult Learning..., Adobe Creative Suite, adobe Photoshop, Adobe Illustrator, Tourism, Marketing Strategy, Business Travel, Microsoft Excel, Microsoft Word, microsoft access
Education
Rio Salado College 2013 — 2013
Computer Usage and Applications Certificate., Web Page, Digital/Multimedia and Information Resources Design, GPA 3.88
Al Collins Design 1988 — 1989
Graphic Design AA, Graphic Design
Rio Salado College 2012 — 2015
Associate of Arts and Sciences (AAS) - Computer Technology, Web Page, Digital/Multimedia and Information Resources Design, GPA 3.19
American Express Consumer Travel February 2011 - Present
Delta Air Lines March 1984 - July 2008
Skills
Sabre, Business Travel, Travel Management, Airlines, Ticketing, Tourism, Tour Operators, Cruises, Vacation, Call Center, Leisure Travel, Customer Service, Customer Relations, Account Management, Leisure, Event Management, Worldspan GDS, Honeymoons, Travel Technology, Car Rental, Travel Planning, Incentive Travel, Training, Booking Systems, Adventure Travel, Meeting Planning, Flights, Airline Ticketing, Corporate Events, GDS, Resorts, Online Travel, Sales, Hotel Booking, Hospitality, Yield Management, Trade Shows, Airports, Destination Marketing, Travel Agency, IATA, E-commerce, Loyalty Marketing, Loyalty Programs, B2B, Aviation, Cold Calling, International Travel, Employee Training, Travel Insurance
Education
Los Angeles City College 1980 — 1982
AA, Travel and Tourism
Valley Forge Fabrics Inc. 2014 - Present
Hotel Connections, Ltd 2013 - 2013
American Express Consumer Travel 2007 - 2012
PRC 2005 - 2007
American Express 2004 - 2006
American Express 1996 - 2004
Royal Caribbean International 1990 - 1996
Skills
Call Center, Management, Customer Experience, Brand Loyalty, Customer Retention, Customer Satisfaction, Travel Management, Revenue Analysis, BPO, Telemarketing, Operations Management, Lead Generation, Income Statement, Strategic Partnerships, CRM, Call Centers, Credit Cards, Financial Services, Training, Leadership, Relationship Management, Start-ups, Employee Engagement, Recruiting, Sales, Forecasting, Vendor Management, Team Leadership, Coaching, Outsourcing, Project Management, Sales Process, Process Improvement, Sales Management, Business Development, Team Building, Hospitality, Team Management, Hiring, Business Process..., Account Management, Hotels, Strategy, Quality Assurance, Cross-functional Team..., Performance Management, P&L Management, Budgets, New Business Development, Tourism
Education
University of Miami 1998 — 1999
MBA, International Business
Florida International University 1984 — 1989
Bachelor of Science, Communications / Marketing
American Express November 2012 - Present
American Express Consumer Travel November 2008 - November 2012
American Express June 2005 - October 2008
American Express 2004 - 2005
American Express 2002 - 2004
Skills
Strategic Planning, Product Management, Product Development, Re-engineering, Six Sigma, Process Improvement, Lean Initiatives, Agile Project Management, Portfolio Management, People Management, Financial Planning, Business Analysis, Customer Experience, Strategic Financial...
Education
University of South Florida 1994 — 1998
Masters, Engineering Management
University of South Florida 1994 — 1998
Bachelors, Industrial Engineering
Robert Rosenbluth Travel August 2009 - Present
LVMH Travel 2006 - 2008
american express consumer travel 2005 - 2007
Lawyers Travel Service 2002 - 2002
American Express 2000 - 2001
Icruise.com 2000 - 2000
rosenbluth international 1986 - 2000
Skills
Travel Management, Business Travel, Vacation, Cruises, Leisure Travel, Time Management, Sales, Management, Leisure, Tourism, Event Planning
Education
Emory University 1982 — 1985
BA, Political Science
American Express Consumer Travel May 2010 - September 2013
International Cruise & Excursion March 2009 - April 2010
Flom Test Lab October 2007 - October 2008
AAA Auto February 2005 - October 2007
Asset Acceptance October 2002 - February 2005
Skills
Training, Customer Service, Teamwork, Testing, Management, Team Management, Performance Management, Account Management, Call Centers, Coaching, Leadership, Sales, Communication Skills, Computers, Apollo GDS, Sabre GDS, MS Office, SharePoint, Travel Planning, Travel Management, Leisure Travel, Cruise Lines, River Cruises, Luxury Cruise, Project Management, Customer Satisfaction, Online Travel, Sabre, Microsoft Office, Business Travel
Education
Mesa Community College 2009 — 2009
Business Administration and Management, General
Schoolcraft College 2001 — 2002
Business
Washington High School
Freelance July 2009 - Present
Freelance Conference Onsite Operations 1970 - 2015
American Express Consumer Travel January 2006 - July 2010
American July 1988 - January 2006
American Express Corporate Meeting Solutions January 1988 - January 2006
Networld, Inc. June 1986 - July 1988
Networld, Inc. January 1984 - January 1986
Education
City University of New York-Brooklyn College 1973 — 1975
BA, Foreign Languages; Spanish, Italian, French + basic Portuguese
City University of New York-Brooklyn College
BA, Foreign Languages - Spanish, Italian, French
Staten Island Community College
AA, French; Business Law/Advertising
American Express Consumer Travel July 2002 - June 2013
Skills
Leisure, Tourism, Honeymoons, Car Rental, Vacation, Tour Operators, Hotels, Trade Shows, Customer Satisfaction, Airlines, Adventure Travel, Hotel Booking, Sales Management, Meeting Planning, Coding, Billing and Collections, Medical Coding, Business Travel, Travel Management, Sales, Air, car, hotel..., tour reservations, cruise reservations
Education
Florida International University 1996 — 2000
Hospitality Management, Travel and Tourism
Universidad Central Marta Abreu, Santa Clara, Las Villas, Cuba 1984 — 1989
Bachelor of Engineering (B.Eng.) Undergraduate, Electrical Engineering, Undergraduate
American Express Consumer Travel February 2006 - Present
Education
Alfred University 1972 — 1976
Bachelor of Arts (B.A.), Sociology