American Express Serve
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American Express Serve Employees
American Express - Serve December 2013 - Present
State of Nevada November 2007 - May 2013
PMSI Corporation August 2003 - April 2007
MGA Technologies February 2002 - July 2003
Skills
Visual Studio, Visual Basic 5.0/6.0, Visual C#, PL/SQL, Microsoft SQL Server, Oracle SQL, SQL, Access, ASP.NET, XML, Databases, Web Applications, SDLC, Visio, SharePoint, Oracle, Software Documentation, Customer Service, Agile Methodologies, Integration
Education
Christopher Newport University 1981 — 1984
Bachelor of Science (B.S.), Computer Science
Virginia Tech 1978 — 1979
American Express Serve October 2013 - Present
Serve/ American Express November 2011 - Present
Claudia Sieling Creative January 2000 - Present
Claudia's Creations March 1989 - Present
JP Morgan Chase June 2010 - November 2011
JPMorgan Chase February 2008 - November 2008
Ceridian November 2007 - December 2007
IBM Global Business Services May 1996 - November 1999
IBM Information Network August 1989 - April 1996
Skills
Artist, Drawing, Painting, Stained Glass, Fused Glass, Sewing, Writing, 2D and 3D design, Photography, Pottery (wheel), Sculpting, Project Management, Quality Assurance, Software Documentation, Management, SDLC, PMP, Sculpture, Project Delivery, Analysis, Security, Agile Methodologies, Process Improvement, Leadership, Training, Project Planning
Education
LaSalle Computer Learning Center 2009 — 2010
University of South Florida - College of Business Administration 1987 — 1989
BS, MIS
ASI - American Strategic Insurance April 2014 - Present
American Express Serve January 2011 - December 2013
Baxter Healthcare Corporation January 2006 - December 2010
Baxter Healthcare Corp August 2005 - January 2006
Kelly Services April 2004 - August 2005
Toys R Us June 2003 - April 2004
Skills
Customer Satisfaction, Management, Troubleshooting, Software Documentation, Microsoft Office, Process Improvement, Quality Assurance, Data Analysis, Team Leadership, Visio, Microsoft Excel, Sales, Call Centers, Microsoft Word, Team Building, Outlook, Social Media, PowerPoint, Lotus Notes, Change Management, Product Management, feng shui, human whisperer, night hearing, CRM, Microsoft Office..., Simpsons trivia, Simpsons quotes, Robot Pilot, Head Dreamer
Education
St. Petersburg College 2003 — 2010
AA Gen, Psychology
Tampa Correspondence School 2007 — 2008
Feng Shui Consultant, Feng Shui
American Express January 2015 - Present
American Express Serve March 2014 - Present
Auto Tag of America May 2013 - March 2014
DM Tine Business Consulting & Software Development August 2011 - April 2013
Preservesoft August 2009 - July 2011
REOSoftware, LLC. May 2005 - August 2009
Weathervane Contracting, LLC. December 2002 - October 2008
Morgan Stanley April 2001 - December 2002
Amerinet Financial Group August 2000 - April 2001
MFS Investment Management December 1999 - August 2000
Skills
SDLC- Methodology, Essential Unified..., Scrum (Development..., Project Risk & Growth..., Continuous integration..., Creative, Pragmatic..., Human Capital Leveraging, Optimizing..., Revenue Goal / Growth..., Business Startup, &..., Agile Project..., Organizational..., Exceptional leadership..., Performance Management, Agile Unified Process..., Start-ups, SDLC, Problem Solving, Team Building, Strategic Planning, Analysis, Optimization, Turnarounds, Team Leadership, Critical Thinking, Coaching, Analytics, Management Consulting, Optimizations, Leadership, Project Management, Negotiation, Sales, Turn Around Management, Agile Methodologies, Enterprise Software, CRM, Business Process, IT Strategy, Management, PMO, Requirements Analysis, Training, Business Analysis, Business Process..., Agile Project Management, Software Documentation
Education
Bridgewater State University 1991 — 1995
BS, Business
DHS 1983 — 1987
High School, College Prep
UniRush,LLC October 2014 - Present
Cable & Wireless Communications March 2014 - October 2014
American Express - Serve June 2010 - December 2013
American Express November 2009 - June 2010
American Express November 2002 - October 2009
Travelco Corporate Travel September 2000 - November 2002
Air Jamaica Limited September 1998 - September 2000
Family Treat Enterprises Limited July 1994 - September 1998
Skills
Call Center, Process Improvement, Customer Experience, Credit Cards, Operations Management, Vendor Management, Customer Satisfaction, Customer Service, Relationship Management, Change Management, Business Analysis, Leadership, Call Centers, Team Building, Management, Coaching, Project Management, Risk Management, Customer Retention, Strategy, Performance Management, Banking, Recruiting, Analytics, Six Sigma, Payments, Training, CRM, Program Management, Service Delivery, New Business Development, Business Process..., Cross-functional Team..., Start-ups, Project Planning, Outsourcing, Team Leadership, Financial Services, Product Management, Team Management, Project Portfolio..., Business Development, Enterprise Software, Strategic Partnerships, Business Process, SDLC, Analysis, Forecasting, Business Intelligence, Executive Management
Education
Nova Southeastern University 2009 — 2011
MBA, Business Administration
Florida Atlantic University 2007 — 2009
Bachelors, Management and Marketing
St. Georges College
Insight Global 2015 - 2015
Insight Global 2015 - 2015
Insight Global 2015 - 2015
Think Direct August 2011 - April 2014
Oracle Users Group January 2011 - January 2013
Citibank August 2010 - October 2011
CitiBank August 2010 - October 2011
SOUG - Suncoast Oracle Users' Group October 2009 - October 2011
Clearwater Research Group March 2010 - March 2011
American Express Serve 2011 - 2011
Skills
Business Intelligence, Microsoft SQL Server, Database Design, SQL, XML, PL/SQL, Oracle, ETL, Databases, Data Modeling, C#, Data Warehousing, JavaScript, SQL Tuning, Database Administration, Visio, Integration, T-SQL, Informatica, SSRS, Web Development, SDLC, HTML, .NET, Oracle Applications, Performance Tuning, Data Integration, Access, Unix, Testing, Stored Procedures, Software Documentation, Enterprise Software, Enterprise Architecture, SharePoint, Project Management, Architectures, Systems Analysis, Unix Shell Scripting, Data Migration, SOA, Data Warehouse..., Requirements Analysis, Solution Architecture, Business Analysis, Shell Scripting, Oracle Enterprise..., Oracle E-Business Suite, Oracle 8i-11g, Oracle Database
Education
University of Florida 1983 — 1984
None, Architecture
Boca Raton High School 1978 — 1983
High School Diploma, College Preg
Citigroup, Inc December 2014 - Present
American Express- SERVE September 2013 - June 2014
CAMS- Community Assoc Mgmt Svcs June 2012 - July 2012
Fortune HR 2012 - 2012
Accountemps 2003 - 2012
Google February 2011 - June 2011
Advanced C4 Solutions May 2010 - October 2010
Doosan Hydro Technology November 2009 - February 2010
CitiGroup Financial April 2007 - January 2009
United Rentals November 2007 - March 2008
Skills
Financial Reporting, Account Reconciliation, Accounts Payable, Accounts Receivable, Balance Sheet, Income Statement, Income Tax, General Ledger, Bank Reconciliation, Financial Analysis, Collections, Access, Microsoft Excel, QuickBooks, Great Plains Software, Lawson HRIS, PeopleSoft, Oracle SQL, SQL, SAP, Authorize.net, Basel II, FRS, AS400 system, EPIX Payroll, Adobe 8, Mas 90, Payroll, PowerPoint, Customer Service, Management, Temporary Placement, Accruals, Employee Benefits, Accounting, Budgets
Education
Pace University - Lubin School of Business 1985 — 1989
Accounting
American Express October 2012 - Present
American Express - Serve November 2010 - October 2012
American Express - Serve August 2007 - November 2010
Fidelity Information Services (FIS) August 2006 - July 2007
Fidelity Information Services (FIS) October 2004 - August 2006
Fidelity Information Services (FIS) June 2001 - October 2004
Fidelity Information Services (FIS) July 2000 - June 2001
Fidelity Information Services (FIS) February 1999 - July 2000
Skills
Fraud, Credit Risk, Risk Management, KYC, AML, Credit Card Transaction..., Microsoft Office, P2P, Data Analysis, Monarch Pro, Data Mining, Access, Toad, Oracle SQL, Financial Risk, Visio, Process Improvement
Education
Eckerd College 2003 — 2005
BA, International Business
University of South Florida
MSM, Management
American Express - Serve April 2011 - Present
Accenture February 2006 - Present
ValueLabs March 2004 - January 2006
GCVM LLC March 2003 - February 2004
NetXcell Limited 1999 - 2003
Skills
ASP.NET, WCF, Integration, Solution Architecture, Web Services, Enterprise Architecture, Requirements Analysis, .NET, SDLC, Agile Methodologies, SOA, Architectural Design, PL/SQL, Microsoft SQL Server, Testing, Business Analysis, Web Applications, Object Oriented Design
Education
Narsee Monjee Institute of Management Studies 2004 — 2005
MBA, PGDGM
Osmania University 1994 — 1998
B TECH (CBIT)
American Express, Serve May 2011 - Present
Education
City University of New York-Herbert H. Lehman College
BA History