American Express Travel Related Services
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American Express Travel Related Services Employees
Jaye Wells, Author August 2002 - Present
Signature Publishing 2000 - 2002
North Carolina Museum of Art 2000 - 2000
Paumanok Publications 1999 - 2000
Vince Poscente International 1999 - 1999
American Express Travel Related Services 1997 - 1999
Skills
Editing, Research, Books, Publications, Publishing, Press Releases, Novels, Short Stories, History, Published Author, Copy Editing, Creative Writing, Fiction, Non-fiction, Copywriting, Storytelling, Journalism, Web Content, Ebooks, Blogging, Fiction Writing, Feature Articles, Proofreading, Magazines, Book Reviews, Ghostwriting, Freelance Writing, Magazine Articles, Content Development, Editorial, Writing, Public Speaking
Education
Seton Hill University 2014 — 2016
Master's of Fine Arts, Popular Fiction
Southern Methodist University 1993 — 1997
B.A., Art History, History
Metro Title Group, LLC 2006 - Present
2nd Parish Court February 2002 - January 2004
American Express Travel Related Services February 1992 - February 2002
Skills
Customer Service, Administrative..., Outlook, Data Entry, Microsoft Excel, Microsoft Office, Microsoft Word, Office Management, Real Estate, Time Management, Event Planning, Selling, Negotiation, Sales, Investment Properties, Sellers, Short Sales, Foreclosures, First Time Home Buyers, Buyer Representation
Education
Delgado Community College
Three years of Business Studies, Business
L. Wl Higgins
High School Diploma
Amorello Property Mangement Group January 2005 - Present
Broward County Florida Government 2003 - 2005
Grubb & Eliis Real Estate Management 2001 - 2003
American Express Company June 1986 - June 2001
American Express Travel Related Services 1986 - 2001
Skills
Real Estate, Condos, Property Management, Investment Properties, Residential Homes, Single Family Homes, Leases, Management, Investors, Sellers, Construction, Customer Service, Apartments, Property, Marketing, Sales, Townhomes, Facilities Management, Due Diligence, Negotiation, Rentals, Real Estate Transactions
Education
Nova Southeastern University 1987 — 1989
MBA, Business
Worcester State College 1979 — 1981
MEd., Education
Elms College 1963 — 1965
BA, Sociology
American Express Business Travel June 2009 - Present
American Express Business Travel June 2009 - Present
American Express Business Travel April 2004 - June 2009
American Express Business Travel July 2000 - April 2004
American Express Travel Related Services February 1999 - June 2000
American Express Travel Related Services November 1997 - January 1999
American Express Travel Related Services January 1996 - November 1997
Rosenbluth International January 1993 - December 1995
Skills
Business Analysis, Requirements Gathering, Credit Cards, Process Improvement, Business Requirements, Vendor Management, Change Management, Business Process..., Call Center, Sabre, Project Management
Education
Mansfield University of Pennsylvania 1989 — 1992
Bachelor of Science (B.S.), Business Administration with a concentration in Travel & Tourism
Mansfield University
B.S, Business Administration; Travel and Tourism
United State Olympians and Paralympians Association June 2015 - Present
Lansing City Council January 2014 - Present
Michigan State University February 2011 - Present
USOC January 2010 - Present
Michigan State University January 2007 - January 2011
Michigan Department of Human Services January 1997 - January 2007
Michigan State University November 1992 - January 1997
American Express- Travel Related Services August 1989 - November 1992
Track & Field 1983 - 1989
Skills
Non-profits, Leadership, Grant Writing, Fundraising, Event Planning, Public Speaking, Public Relations, Research, Teaching, Community Outreach, Event Management, Social Media, Nonprofits, Program Development, Program Management, Social Networking, Policy, Data Entry, Editing, Budgets, Microsoft Office, Proposal Writing, Customer Service, Facebook, Strategic Planning, Higher Education, Social Media Marketing, Staff Development, Newsletters, Community Development, Program Evaluation, Project Planning, Media Relations, Press Releases, Data Analysis, PowerPoint, Curriculum Design, Blogging, Training, Microsoft Excel, Volunteer Management, Leadership Development, Copy Editing, Journalism, Recruiting, Management, Microsoft Word, Public Policy, Government, Organizational...
Education
Western Michigan University 1999 — 2007
Doctorate, Public Policy and Administration
Michigan State University 1995 — 1997
Masters, Education
Michigan State University 1979 — 1983
Bachelor, Audiology & Speech Sciences
Fairleigh Dickinson University 2006 - Present
Patrick J. Flanagan, CFP® April 1989 - Present
Physicians Money Digest 1990 - 1999
MetLife 1989 - 1993
American Express Travel Related Services 1983 - 1986
Skills
Higher Education, Teaching, Staff Development, Community Outreach, Writing and Editing, Strategic Financial..., Estate Planning, Writing, Microsoft Word, Team Building, Business Planning, Personal Finance, Customer Service, Microsoft Office, Financial Planners, PowerPoint, Strategic Planning, Health Insurance, Insurance, History, Program Management, Project Management, Retirement, Small Business, Tax, Teamwork, Budgets, System Administration, Training, Retirement Planning, Microsoft Excel, Financial Modeling, Social Networking, Finance, Fundraising, Leadership, Asset Allocation, Financial Analysis, Series 7, Administration, Wealth Management, Investments, Securities, Financial Planning
Education
Fairleigh Dickinson University 1976 — 1980
Bachelor of Science, Operations Research/Industrial Engineering
Kelly OCG / Synchrony Financial (formerly GE Retail Finance) December 2014 - Present
Splendid Software March 2012 - December 2014
Onward Search June 2011 - March 2012
MasterCard Worldwide July 2004 - October 2009
T. Williams Consulting February 2001 - August 2001
EmployeeMatters July 2000 - January 2001
Hyperion Solutions November 1996 - July 2000
American Express Travel Related Services July 1994 - July 1996
Skills
Full-cycle Recruiting, Executive Search, Internet Recruiting, Direct Recruiting, Professional Staffing, Talent Acquisition, Executive Coaching, Recruiting, SDLC, Temporary Placement, Human Resources, Strategy
Education
Rutgers University-New Brunswick
Instructor/Pastry Chef January 2008 - Present
Ruth Ann's Sweets July 2012 - October 2014
American Express Travel Related Services January 2000 - December 2010
NEWEL SYSTEMS August 1998 - May 2000
Boyne Mountan 1992 - 1995
Boyne Mountan 1992 - 1995
Skills
Customer Service, PowerPoint, Excel, Event Planning, Word, Sales, Salesforce.com, Strategy, Sales Management, Budgets, Training, Leadership, Analysis, Management, Account Management, Strategic Planning, New Business Development, Marketing, B2B, CRM, Team Building, Strategic Partnerships, Marketing Strategy
Education
North Central College 1999 — 2012
Master, Business Administration/Marketing/Finance
DEPAUL UNIVERSITY Project Management Certification
Grand Valley State University
Bachelors, Social Work
IL Dept of Food Safety
Food Sanitation Certification
Cynthia Gaston, consultant June 2000 - Present
American Express Travel Related Services March 2000 - May 2001
Howard J. Rubenstein Associates 1989 - 1991
David M. Grant & Partners 1984 - 1989
Skills
Editing, Public Relations, Media Relations, Business Development, Event Management, B2B, Hospitality, Corporate Communications, Social Media, Crisis Management, Event Planning, Marketing Communications, Nonprofits, Strategic Communications, Press Releases, Social Networking
Education
New York University 1978 — 1982
B.A., B.S, Journalism, French Literature
Philip Ferri February 2011 - Present
Alshamel International / Carlsonwagonlit Travel February 2009 - Present
PhoCusWright, Inc January 1999 - Present
Wandrian Inc July 2007 - November 2009
PhoCusWright Inc July 2007 - January 2009
OneTravel Group Inc January 1999 - January 2007
Direct Travel, Inc January 1997 - January 1999
BISYS Group, Inc January 1994 - January 1997
Travelmation, Inc January 1988 - January 1993
American Express Travel Related Services January 1984 - January 1987
Skills
Corporate Finance, Mergers, Financial Reporting, Accounting, Due Diligence, Financial Control, Banking, Financial Management, Budgeting, Financial Analysis, Business Planning, Financial Modeling, Restructuring, Strategic Planning, Business Strategy, Cash Management, Forecasting, Financial Accounting, Financial Planning, Auditing, Cash Flow, Excel, Negotiation, Valuation, Start-ups, Private Equity, SEC reporting, ERP, Venture Capital, Investor Relations, Business Analysis, Executive Management
Education
Institute of Chartered Accountants in England and Wales 1980 — 1981
ACA, Finance
Liverpool John Moores University 1974 — 1977
Bachelor of Commerce, Finance and Economics
Ipswich 1972 — 1974
-- 2009 - Present
Bill Walsh Enterprises 2002 - 2009
American Express Travel Related Services 1979 - 1999
Skills
Event Planning, Management, Leadership, Strategy, Customer Service, Program Management, Contract Negotiation, Negotiation, Event Management, Concierge Services, Sales, Recruiting, Hospitality, Customer Satisfaction
Education
University of Hartford 1978 — 1979
Marketing
Hispanic Affinity Services, Inc. February 2010 - Present
Pan-American Life Insurance Company February 2007 - February 2010
Sitel February 2004 - June 2007
American Express Travel Related Services 1984 - 2003
Ace-Ina August 1994 - January 2000
Foote Cone & Belding Adv Agency January 1993 - June 1994
American Express June 1984 - January 1993
Skills
Debit, Insurance, Business Strategy, Telemarketing, Segmentation, Mergers, Credit Cards, P&L Management, Strategy Development, New Business Development, Marketing Research, Product Development, Direct Marketing, Sales Management, Customer Acquisition, Strategic Planning, Product Management, Call Center, Marketing Management, Customer Retention, Outsourcing, Marketing Strategy, Cross-functional Team..., International Business, Team Building, Business Planning, Market Research, Market Planning, Customer Experience, Contract Negotiations, Market Analysis, Negotiation, Account Management, Analytics, Key Account Management, Competitive Analysis, Thought Leadership, Competitive Intelligence, Executive Management, Strategic Leadership, Lead Generation, P&L responsibility, Product Marketing, Strategic Partnerships, Budgeting, B2B
Education
University of Miami 1969 — 1974
BA, Industrial Psychology
The Kraft Heinz Company July 2013 - August 2015
Kraft Foods Group April 2012 - July 2013
Kraft Foods Global, Inc. May 2011 - April 2012
TA Instruments - Waters LLC June 2004 - August 2010
Delaware Technical & Community College (Computer Institute) April 2010 - April 2010
ExecuTrain July 2007 - July 2007
ExecuTrain June 2007 - June 2007
Online Consulting May 2005 - May 2005
Online Consulting May 2005 - May 2005
American Express Travel Related Services May 2003 - April 2004
Skills
Problem Solving, Event Planning, Scheduling, Teamwork, SAP, SharePoint, Negotiation, Concur, Process Scheduler, Cross-functional Team..., Sales Management, CRM, Sales Operations, Leadership, Project Management, Sales, Marketing, Human Resources, Budgets, Business Planning, Outlook, Event Management, Time Management, Strategy
Education
Roosevelt University 1993 — 1995
Masters of Music
Northwestern University
Bachelor of Arts; Certificate
The Buffalo Seminary
High School Diploma
Medallia, Inc. April 2013 - Present
Medallia, Inc. July 2012 - April 2013
American Express October 2010 - April 2012
Joy Christian School August 2009 - January 2011
eTelecare Global Solutions October 2007 - December 2008
AMERICAN EXPRESS Travel related services April 1993 - January 2006
American Express April 1991 - April 1993
American Express April 1988 - April 1991
American Express April 1986 - April 1988
Skills
Vendor Management, Call Center, Customer Experience, Telecommunications, Process Improvement, Strategy, SaaS, Management, Program Management, Leadership, Team Leadership, Enterprise Software, E-commerce, Training, Sales, Analysis, Sales Operations, Call Centers, Project Management
Education
University of Maryland College Park 1983 — 1986
BS, Economics
Commerce Bank 2011 - Present
Premiere Global Services (PGI) August 2009 - July 2010
American Express Corporate Services September 1999 - April 2009
American Express Corporate Services March 1997 - September 1999
American Express Travel Related Services August 1993 - March 1997
Encore/HIS Systems, Inc January 1992 - January 1993
Westin Peachtree Plaza January 1990 - January 1992
Citizens & Southern National Bank January 1988 - January 1990
Skills
Credit Cards, Business Development, CRM, Call Centers, Coaching, Commercial Banking, Credit, Customer Acquisition, Customer Retention, Customer Satisfaction, Customer Service, Electronic Payments, Executive Management, Finance, Key Account Management, Leadership, Leadership Development, Management, Merchant Services, New Business Development, Portfolio Management, Product Management, Recruiting, Retail Banking, Risk Management, Sales, Sales Process, Strategic Partnerships, Strategy, Team Management, Training, Program Management
Education
The University of Georgia 1984 — 1989
BS, Consumer Economics
Camden County College April 2015 - Present
Source4Teachers November 2014 - Present
Delta Vacations Div., Delta Airlines March 2013 - September 2014
Family History Center - Cherry Hill NJ Stake 2009 - 2013
Xerox Company July 2005 - September 2012
eFunds Corporation April 2003 - July 2005
American Express Travel Related Services January 2000 - January 2003
American Express Travel Related Services January 1998 - January 2000
Rosenbluth International August 1995 - April 1998
Thomas Cook 1990 - 1994
Skills
Training, Leadership, Call Centers, Management, Team Building, Team Leadership, Customer Satisfaction, Customer Service, Human Resources, Coaching, Microsoft Office, Process Improvement, Operations Management, Public Speaking, Performance Management, Research, Vendor Management, Quality Assurance, Social Networking, Time Management, Analysis
Education
Concordia University-Portland 2014 — 2019
Doctor of Education (EdD), Teacher Education and Professional Development, Specific Subject Areas
Concordia University-Portland
Master of Education (M.Ed.), Curriculum and Instruction, 3.74
South Carolina State University
Bachelor of Arts, Sociology
The Winthrop Group, Inc. 1992 - Present
Various Organizations 1991 - Present
Marketing Corporation of America 1987 - 1991
Chemical New York Corporation 1986 - 1987
Home Box Office 1982 - 1986
American Express Travel Related Services 1980 - 1982
The Chase Manhattan Bank 1976 - 1978
Skills
Business Development, Management, Marketing Strategy, Strategic Planning, Sales, Business Strategy, Sales Management, Marketing Communications, Sales Operations, Retail, Project Planning, Portfolio Management, Merchandising, Customer Experience, Strategy, Strategic Partnerships, Fashion, Account Management
Education
Harvard Business School
MBA, General Management
Princeton University
A. B., Woodrow Wilson School of Public & International Affairs, Economics Concentration
Next Challenging Opportunity 2013 - Present
Pfizer Inc 2001 - 2013
Bridge Information Systems 2000 - 2001
QVC, Inc. 1997 - 2000
American Express Travel Related Services 1990 - 1996
Rosenbluth International 1983 - 1990
Nationalities Service Center 1983 - 1983
American University Alumni Language Center 1981 - 1982
Skills
Program Management, Process Improvement, Marketing, Leadership, Change Management, Management, Software Documentation, Training, Supply Chain, Budgets, Logistics, Project Planning, Bilingual..., Experienced in leading..., Interactive..., Teaching English to..., Flexible in do's and..., Delivering and..., Designing..., Cross-functional Team..., Project Management, Research
Education
University of Cambridge 2013 — 2013
CELTA, Certificate in Teaching English to Speakers of Other Languages (TESOL), Strong Pass
Widener University
Master of Business Administration (MBA), Business Administration, Management and Operations, 3.5
The Pennsylvania State University
Bachelor of Arts (B.A.), French Language and Culture; Teaching, 3.8
Exit Ryan Scott Realty April 2011 - Present
abcDistrobuting December 1997 - January 2005
American Express Travel Related Services July 1987 - November 1997
Ryder System, Inc. October 1978 - April 1984
Sunoco September 1976 - October 1978
Westinghouse Electric Company January 1967 - August 1974
General Motors October 1962 - August 1966
Skills
Short Sales, Buyer Representation, Sellers, First Time Home Buyers, Foreclosures, Condos, Relocation, Single Family Homes, Listings, Investment Properties, Luxury, SFR, Real Estate Transactions, Real Estate, Real Property, Residential Homes, Selling, Move Up Buyers, New Home Sales
Education
Lehigh University - College of Business and Economics 1958 — 1962
Bachelor of Science (B.S.) Business Administration, Economic Statistics
Hammonton High School 1954 — 1958
McKinley Lakeside Academy June 2014 - Present
Ford Heights School District 169 August 2011 - December 2013
South Holland School District 150 August 2007 - June 2011
Posen-Robbins School District 143.5 August 2003 - June 2007
American Express Travel Related Services December 1999 - March 2003
Primerica Financial Services 1995 - 2003
Illinois Department of Human Services June 1998 - December 1999
Skills
Staff Development, Curriculum Design, Curriculum Development, Public Speaking, Non-profits, Teaching, Higher Education, Leadership Development, Lesson Planning, Coaching
Education
Olivet Nazarene University 2008 — 2011
Ed.D., Ethical Leadership
Governors State University 2006 — 2007
M.A., Educational Leadership
Chicago State University 1986 — 1987
M.S., Criminal Justice
Jackson State University 1982 — 1986
B.S., Criminal Justice
American Express Travel Related Services January 2012 - Present
Education
Queens College 1980 — 1985
MET Early Head Start May 2015 - Present
Motivation Education & Training, Inc. August 2013 - Present
Motivation Education & Training Inc. February 2011 - August 2013
Anahuac Independent School District October 2003 - September 2009
American Express Travel Related Services 1996 - 2001
Skills
Customer Service, Microsoft Office, PowerPoint, Outlook, Public Speaking, Research, Microsoft Word, Microsoft Excel, Training, Coaching, Teaching, Leadership Development, Strategic Planning, Recruiting, Leadership
Education
Walden University 2015 — 2019
Doctor of Education (EdD), Adult Education
University of Phoenix 2013 — 2015
Master of Arts in Education, Adult Learning and Training, 3.9
University of Phoenix 2011 — 2013
BS, Human Resources Management and Services
University of Phoenix 2009 — 2011
Associate of Arts (AA), Early Childhood Development
Caesars Entertainment Corporation September 2015 - Present
Alexander + Roberts May 2009 - September 2015
General Tours World Traveler (dba Alexander + Roberts) April 2001 - May 2009
Classic Vacations May 2000 - September 2001
American Express Travel Related Services March 1995 - April 2000
Liberty Travel 1990 - 1995
Skills
Customer Service, Social Media, Entrepreneurship, Microsoft Office, Hospitality Industry, Direct Sales, Resorts, Hospitality Management, Sales Management, Sales Process, Sales Operations, Marketing, Management, Trade Shows, Tourism, Event Management, Hospitality, Sales, Team Building, Incentive Travel, Training, Leisure, Cruises, Incentives, Travel Management, Destination Marketing, Vacation, Tour Operators, Online Travel, Business Travel, Hotel Booking, Leisure Travel
Education
Montclair State University
The Allen School of Health Sciences January 2012 - Present
2010 - 2011DeVry University July 2010 - June 2011
2008 - 2010 2008 - 2010
2004 - 2008 2004 - 2008
America West Vacations 1996 - 2004
American Express Travel Related Services January 1997 - January 2003
Bowers Worldwide Travel Management January 1996 - January 1997
America West Airlines / America West January 1987 - January 1996
America West Vacations 1987 - 1996
America West Vacations 1987 - 1996
Skills
Admissions, Call Centers, Coaching, Customer Retention, Customer Satisfaction, Customer Service, Higher Education, Leadership, Leadership Development, Microsoft Office, PowerPoint, Program Management, Public Speaking, Quality Assurance, Sales, Staff Development, Teaching, Team Building, Training
Education
Grand Canyon University 2008 — 2010
MSL
Charter Oaks 2006 — 2008
BS, Psychology/Sociology
Moody's Analytics November 2012 - Present
Valerie Wilson Travel August 2011 - November 2012
Travelong/Cheapoair.com May 2011 - August 2011
Samsung Hospitality America September 2010 - May 2011
American Express Travel Related Services September 1998 - December 2009
American Express Business Travel September 1986 - December 2009
Painewebber, Weehawken August 1997 - August 1998
Lazard Freres, Inc March 1995 - August 1997
American Express September 1986 - March 1995
Hinson and Company 1982 - 1984
Skills
Travel Management, Hotels, Tourism, Hospitality, Business Travel, Revenue Analysis, Sabre, Leisure Travel, Airlines, Hospitality Industry, Management, Hotel Booking, Budgets, Customer Satisfaction, Contract Negotiation, Sales, Customer Service, Training, Negotiation, Vacation, Hotel Management, Marketing, Leadership, Ticketing, Online Travel, Car Rental, Business Development, Meeting Planning, Travel Technology, Hospitality Management, Event Management, Resorts, Yield Management, Event Planning
Education
DeVry University 2012 — 2015
Bachelor's degree, Business Administration, Management and Operations
Brick Township High School
College
WB Career School
Travel and Tourism Certification
Ardent Wellness May 2013 - Present
Carline Martin, Health and Wellness Coaching October 2011 - Present
Groupease 2008 - 2013
Institute for Integrative Nutrition 2011 - 2012
American Express Travel Related Services 1996 - 1998
American Express Travel Related Services 1990 - 1996
American Express Business Travel 1988 - 1989
Skills
Wellness Coaching, Wellness, Nutrition, Lifestyle Coaching, Training, Coaching, Weight, Team Building, Management, Fitness, Nutritional Counseling, Holistic Health, Customer Service, Budgets, CRM, Stress Management, Psychotherapy, Small Business
Education
Southern Connecticut State University 1983 — 1987
Sociology/Education
Institute for Integrative Nutrition
Infosys consulting June 2007 - Present
American Express Travel Related Services June 2004 - March 2006
American Express Bank, India January 2002 - December 2003
American Express October 2000 - December 2001
ANZ Grindlays Bank 1999 - 2000
Citicorp Credit Services Limited March 1997 - August 1999
Skills
Requirements Analysis, SDLC, Vendor Management, Banking, Team Management, Pre-sales, Management Consulting, Solution Architecture, Strategy, Program Management, Business Transformation
Education
CTP, AFP 2009 — 2011
Certified Treasury Professional
PMP, PMI
PMP
2006 — 2007
MBA, Finance and Strategy
Madras Christian College 1992 — 1995
B Sc, Statistics
PSBB
United Way of Broward County July 2012 - Present
The Leukemia & Lymphoma Society April 2011 - April 2012
American Red Cross April 2010 - March 2011
Computer Consultants January 1996 - January 2003
American Express Travel Related Services January 1985 - January 1991
Skills
Event Planning,..., Spanish Teacher, Budget, Program Management, Recruiting, Teaching
Education
Educator Preparation Institute, Miami Dade Community College 2009 — 2010
Education
Florida International University - College of Business 1981 — 1984
Masters, Economics
Florida International University
Bachelor of Arts, Economics
Realty World/World Estates June 2009 - November 2011
Discover Financial Services January 2007 - May 2009
Corie Yetka, Self-Employed March 2005 - January 2007
American Express Corporate Services August 2003 - November 2004
American Express Travel Related Services January 1996 - August 2003
American Express June 1994 - January 1996
American Express April 1989 - June 1994
Skills
Customer Relations, Customer Service, Call Center, Account Management, Customer Satisfaction, Payments, Event Planning, Purchasing Strategy, Customer Experience..., Training Delivery, Customer Experience, Photography, Purchasing, Call Centers, Management, Leadership, CRM, Program Management, Sales
Education
University of Phoenix 2000 — 2002
Bachelor of Science, Business-Marketing
Ultimate Software April 2012 - Present
Ultimate Software May 2000 - April 2012
Office Depot, Inc. February 1994 - May 2000
American Express Travel Related Services December 1985 - February 1994
American Express 1985 - 1994
Racal-Milgo 1983 - 1986
Skills
Onboarding, Business Analysis, OFCCP, HRIS, WOTC, Benefits Administration, Software Implementation, SaaS, Enterprise Software, Business Intelligence, Vendor Management, Performance Management, Employee Benefits, Human Resources, Employee Relations, Salesforce.com, SDLC, Recruiting, Process Improvement, Software Development, PeopleSoft, Personnel Management, Agile Methodologies, Requirements Gathering, Business Process, Agile Project Management, Requirements Analysis, CRM, Visio, Scrum, Software Documentation, SharePoint, Cognos, Software Project...
Education
Purdue University 1975 — 1976
MS, Meteorology
Purdue University 1973 — 1975
BS, Meteorology
Indiana University - Bloomington, IN 1971 — 1973
N/A, Geology
Concord HS 1967 — 1971
Hign School diploma
Citi November 2013 - Present
Toastmasters International September 2011 - July 2012
Aqua Development, Inc 2008 - 2009
Nippon Express Travel US 2007 - 2008
American Express Travel Related Services January 1999 - January 2006
Travel and Transport January 1995 - January 1998
Apollo Travel/Executive Travel 1990 - 1995
Skills
Training, Customer Service, Team Building, Customer Satisfaction, Process Improvement, Teamwork, Recruiting, Account Management, Hotels, Management, Travel Management, Business Travel, Leadership, Salesforce.com, Marketing, Operations Management, Coaching, Contract Negotiation, Negotiation, Strategic Planning, Business Analysis
Education
Gateway Technical College 1987 — 1988
EDUCATIONAL DIPLOMA, TRAVEL AGENT
Gateway Technical College
Tourism and Travel Services Management
Listen & Learn April 2013 - July 2013
Asian Americans for Equality 2004 - December 2012
American Express Travel Related Services September 1973 - March 2009
American Express 1973 - 2009
Skills
Licensing Specialist, Paralegal, Unclaimed Property, Compliance, Non-profits, Mentoring, Insurance, Project Management, Strategic Planning, Financial Services, Credit Cards, Property, Relationship Management, Risk Management, Public Speaking, Escheatment, Management, Nonprofits, Community Outreach, Leadership, Strategy, Due Diligence, Corporate Law, Time Management, Analysis, Research, Finance, Policy, Staff Development, Mergers & Acquisitions, Securities, Corporate Governance, Program Management
Education
Long Island University 1979 — 1982
MBA, Management
New York University 1973 — 1974
MA, EDUCATION TESOL
State University of New York at Fredonia 1967 — 1971
BA, Education, French Language
n/a
High School Diploma, Academic
Accenture June 2014 - Present
Accenture January 2006 - June 2014
LexisNexis Insurance Software Solutions July 2010 - March 2011
SunTrust Bank November 2002 - January 2006
Wachovia Corporation April 2001 - February 2002
Georgia Department of Revenue November 1999 - April 2001
Information America October 1996 - November 1999
International Olympic Committee February 1996 - September 1996
SouthTrust Bank October 1993 - February 1995
American Express Travel Related Services September 1991 - August 1993
Skills
Digital Marketing, Social Media, Brand Management, Public Relations, Strategic Planning, Web Strategy, Sponsorship, Alliance Marketing, Key Message Development, Lead Generation, Email Marketing, Interactive Marketing, B2B, Marketing, Direct Marketing, Customer Acquisition, Online Advertising, Integrated Marketing, E-commerce, SEO, B2B Marketing, Online Marketing, Marketing Strategy, Product Management, SEM, CRM, Advertising, Strategy, Management, Leadership, Web Marketing, Analytics, Web Analytics, Cross-functional Team..., Project Management, Program Management, Sales, Event Management, Content Strategy, Social Media Marketing, Digital Strategy, Consulting, Strategic Partnerships, Market Planning, PPC, Market Research, Financial Services, Mobile Marketing, Marketing Management, Multi-channel Marketing
Education
Appalachian State University 1987 — 1991
B.S., Public Relations, Marketing and Management
Laurel Park High
Laurel Park High
Whitton Associates, Inc. September 1990 - Present
American Express Travel Related Services June 1983 - September 1990
Skills
ADHD, Coaching, Customer Insight, Consumer Behaviour, Strategic Planning, Analysis, Marketing, Leadership, Research, Management, Entrepreneurship, Training, Marketing Research, Marketing Strategy, Focus Groups, Public Speaking, Parents and ADHD, Women's Issues, Stress Management, NVC (non-violent..., consulting, Support Group..., Leadership Development, Segmentation, Market Research, Competitive Analysis, Consulting
Education
New School for Social Research, NYC
Master’s Degree, Social Psychology
University of Rhode Island
BA, English, French, Political Science
Torne Valley Vineyards June 2014 - Present
Tzell Travel Group LLC July 2011 - Present
Crestron January 2005 - January 2011
Crestron Electronics January 2005 - January 2011
Crestron January 2005 - January 2011
WESTCON GROUP NORTH AMERICA, INC September 2002 - January 2005
American Express Travel Related Services January 1993 - January 2002
PARK RIDGE CORPORATE TRAVEL January 1990 - January 1993
Maritz Travel Company January 1988 - January 1990
Skills
Travel Management, Hotels, Budgets, Management, Hospitality, Trade Shows, Sales, Public Relations, Negotiation, Marketing, Account Management, Sabre, Selling, Human Resources, Sales Management, Contract Negotiation, Time Management, Hotel Booking, Customer Satisfaction, Business Travel, New Business Development, Event Management, Tourism, B2B, Airlines, Business Development, Operations Management, Key Account Management, Customer Service, Product Marketing, Forecasting, Team Building, Training, Competitive Analysis, Leadership, Marketing Strategy
Education
Rockland Community College 1983 — 1985
Associates, Corporate Travel
American Express Global Corporate Payments 2013 - Present
American Express Global Corporate Payments 2005 - 2013
Caro & Cohen Associates Inc 1996 - 2005
American Express Travel Related Services 1995 - 1996
American Express Travel Related Services 1993 - 1995
American Express Travel Related Services 1990 - 1993
American Express Travel Related Services 1985 - 1989
Skills
Global Strategy, International Execution, Sales Management, Business Development, Portfolio Management, Salesforce.com, Strategic Negotiations, Contract Negotiation, Supplier Negotiation, Lead Generation /..., Consultative Selling, Solution-based Selling, Client Retention, P&L Administration, Relationship Management, C-level Communication, Marketing Strategy, International Marketing, Business Analysis, Risk Management, Analytics, Customer Service, Published Author, Thought Leadership, Entrepreneurship, Consulting, Process Documentation, Cross-functional Team..., Hiring / Retention, Coaching / Mentoring, Training Design and..., Facilitation, Commercial Payments, Issuance and Acceptance, Business to Business...
Education
Pace University - Lubin School of Business
BBA, International Marketing Management
Travel Experts, Inc. July 2014 - Present
Seavents World Travel February 2014 - July 2014
Universal Travel August 2013 - February 2014
American Express April 1997 - August 2013
American Express Travel Related Services April 1989 - April 1997
Skills
French Polynesia..., AMA Waterways Specialist, Regent Seven Seas..., Silversea Cruise..., Crystal Cruise..., Cunard Cruise..., Uniworld River Cruise..., Costa Rica Specialist, Seabourn Cruise Line..., Marriott Hotel..., Hyatt Hotel Specialist, Starwood Hotel..., Classic Vacations..., Travel Impressions..., Virtuoso, Mandarin Oriental Hotel..., Rail Europe Specialist, Travel Bound Specialist, Leisure Travel, Online Travel, Tourism, Travel Planning, Business Travel, Travel Management, Marketing Strategy, Call Centers, Marketing, Account Management, Sales, Sabre, Galileo, Amadeus, Customer Service
Education
University of Louisiana at Lafayette 1976 — 1978
Computer Science, 3.0
Louisiana State University 1974 — 1976
Agriculture Major with Computer Minor, Agricultural Engineering, 3.0
New Iberia Senior High School 1972 — 1974
High School, College Prep, 3.0
Cathedral Catholic Academy July 2009 - June 2012
Saint Louis School 2008 - 2009
Hawaii State Department of Education 1999 - 2006
NEXCEN Hawaii 1994 - 1999
KGMB9 1994 - 1995
American Express Travel Related Services 1989 - 1994
Skills
Martial Arts, Teaching, Personal Training, Mathematics Education, Science Education, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Teamwork, Photoshop, Public Speaking, English, Illustrator, Tutoring, Training, Curriculum Design, Curriculum Development
Education
Hawaii Pacific University 2012 — 2013
University of Hawaii at Manoa 1997 — 1999
Bachelor's degree, Elementary Education and Teaching
Colorado State University 1984 — 1987
Bachelor of Arts (B.A.), Arts and Humanities
Intradiem 2009 - Present
ista North America February 2005 - December 2008
Georgia-Pacific Corporation 1992 - 2001
American Express Travel Related Services 1986 - 1989
SITA 1985 - 1986
Unisys 1979 - 1982
Skills
CRM, SQL, Project Management, Enterprise Software, SOA, Strategy, SaaS, Leadership, Quality Assurance, .NET, Microsoft SQL Server, Agile Methodologies, SDLC, Business Intelligence, Integration, Software Project..., XML, Web Services, SharePoint, Software Development, Requirements Analysis, Cloud Computing, Business Analysis
Education
Central Michigan University
BS, Computer Science
Archbishop Riordan High School November 2014 - Present
JYASF, Inc. June 2014 - November 2014
Mountain Travel Sobek June 2011 - May 2014
Bay West Property Management April 2008 - December 2010
Contract Work April 2005 - April 2008
Arcanum Architecture, Inc. September 2005 - November 2006
Architecture and Light September 2000 - May 2006
American Express Travel Related Services April 1996 - September 2000
Newgate Travel and Blackhawk Travel January 1988 - April 1996
Skills
Adventure Travel, Travel Management, Sustainable Tourism, Ecotourism, Customer Service, Microsoft Office, QuickBooks, Accounting, Tourism, Sales, Travel Planning, Leisure, Event Planning, Management, Budgets, Tour Operators, Leisure Travel
Education
Community Associations Institute 2008 — 2010
Community Association Management
The Travel Institute 1997 — 1998
CTA, Certified Travel Associate
Kent State University 1975 — 1977
Fine Arts major - photojournalism
PETsMART Corporation April 2001 - February 2003
American Express Travel Related Services August 2000 - April 2001
Honeywell-Measurex Corporation August 1998 - March 1999
The Dial Corporation September 1997 - March 1998
Morgan & Banks, Auckland, New Zealand March 1996 - July 1996
Morgan & Banks March 1996 - July 1996
, Honeywell IAC Phoenix, AZ May 1989 - September 1995
Honeywell IAC May 1989 - September 1995
Computer Intelligence November 1987 - May 1989
Skills
Customer Satisfaction, Market Research, Management, Data Analysis, Customer Service, Interviews, Access, Human Resources, Project Management, Strategic Planning, Marketing, Cross-functional Team..., Process Improvement, Leadership
Education
University of Phoenix 1996 — 1996
Business
University of Arizona 1982 — 1986
BA, Psychology
University of Arizona 1982 — 1986
BA, Psychology
American Express Technology May 2005 - June 2015
American Express Technology September 1996 - May 2005
American Express Technology March 1992 - September 1996
American Express Travel Related Services June 1990 - March 1992
US Navy January 1987 - June 1990
Skills
Project Portfolio..., Vendor Management, SDLC, Business Analysis, PMP, Requirements Gathering, Project Delivery, PMO, Software Project..., IT Strategy, Agile Project Management, Resource Management, Business Requirements, Visio, Business Process..., Requirements Analysis
Education
Boise State University 1988 — 1989
Graduate work, Instructional Technology, 3.8
Arizona State University 1975 — 1979
Bachelor's degree, Communication, Journalism, and Related Programs, 3.8
Metro Pcs Authorized Dealer January 2015 - Present
T-Mobile January 2013 - January 2015
Vantage Learning September 2011 - September 2012
Holt McDougal January 2004 - February 2011
Larson Texts Inc September 2001 - January 2004
American Express Travel Related Services July 1992 - November 1994
United States Air Force January 1988 - July 1991
Skills
Sales Presentations, Long-term Customer..., Salesforce.com, Educational Technology, Microsoft Office, E-learning, Customer Relations, Problem Solving, Books, Consultative Selling, Negotiation, Staff Development, Dreamweaver, Instructional Design, RFP preparation, Distance Learning, Ebooks, Deal Closer, Sales Process, Special Education, Sales Logix, Lead Generation, GoToMeeting, WebEx, Jing, SaaS, Product Training, Selling, Sales Operations, RFP, E-Learning, CRM, Deal Closure, Customer Service, New Business Development, Sales, Sales Management, Marketing Strategy, Proposal Writing, Leadership, Cold Calling, Training, Business Development, Strategic Planning, Marketing, Management, Content Development
Education
Edinboro University
Bachelors of Science, Special Education
Gannon University
Master of, Educational Computing Technologies
The Wilma Boyd School
Certificate, Tourism and Travel Services Management
St. Joseph Hill Academy September 2015 - Present
St Clare's school August 2014 - Present
St. Clare Elementary School September 2011 - August 2013
Archdiocese Drug and Alcohol Prevention Program February 2008 - June 2010
Resurrection Elementary School September 2003 - June 2004
American Express Travel Related Services October 1993 - June 1998
American Federation for Televisions and Radio October 1986 - August 1991
Skills
Lesson Planning, Classroom Management, Classroom, Tutoring, Differentiated..., Elementary Education, Educational Technology, Literacy, Teaching, Behavior Management, Smartboard, Language Arts, Early Childhood..., Child Development, Educational Assessment, Teaching Writing, Common Core State..., Student Counseling, Special Education, K-12, Teaching Reading, Crisis Intervention, Learning Disabilities, Guided Reading, Science Education, Reading Intervention, Customer Service, Psychology, Community Outreach, Curriculum Design
Education
Capella University 2013 — 2014
Certification in play therapy, Psychology
Capella University 2009 — 2013
Master of Science (MS), Counseling Psychology
City University of New York-College of Staten Island 1999 — 2003
Bachelor of Arts (B.A.), Humanitites/Elementary Education
Bank of America July 2015 - Present
Landsafe Closing Services / Stewart Title June 2010 - July 2015
DAS Acquisition / USA Mortgage February 2010 - June 2010
American Equity Mortgage October 2001 - February 2010
Accountemps August 2001 - October 2001
MCB Bank Limited December 1998 - April 2001
American Express Bank June 1997 - August 1997
Reckitt & Colman March 1996 - May 1996
CitiCorp Investment Bank March 1995 - May 1995
American Express - Travel Related Services May 1993 - August 1993
Education
Lahore University of Management Sciences 1996 — 1998
MBA, Finance
Karachi University 1993 — 1995
BCom, Finance, Economics
Institute of Cost and Management Accountants (ICMA), Pakistan 1991 — 1994
Cost Accounting
The City School Karachi 1989 — 1991
A-Levels, Economics, Accounting
The City School Karachi 1987 — 1989
O-Levels, Economics, Accounting, Commerce
Multitasker LLC January 2015 - Present
Serenity Now LLC January 2000 - January 2015
Bryn Mawr Elementary PTA August 2011 - August 2012
LePages August 1997 - December 1999
American Express- Travel Related Services October 1995 - August 1997
Skills
Employee Relations, Employee Benefits, Human Resources, Employee Training, Management, Payroll, Program Management, Sourcing, Negotiation, Management Consulting, Market Research, System Administration, Employee Handbooks, Workers Compensation, Team Building, Public Speaking, Training
Education
University of Minnesota - Carlson School of Management 1993 — 1995
MAIR, Industrial Relations/ Human Resources
Hamline University 1989 — 1993
B.A., Sociology, Spanish
American Express July 2009 - Present
American Express November 2007 - July 2009
American Express Travel Related Services May 2005 - October 2007
Worldspan February 1990 - May 2005
Skills
Strategy, Management, SDLC, E-commerce, Travel Technology, Vendor Management, Procurement, Account Management, Business Analysis, Business Planning, Business Strategy, Sales, Marketing, Negotiation, Strategic Partnerships, Strategic Planning, Finance, CRM, Product Management
Education
Kennesaw State University 2001 — 2004
MBA, Management
Southern Polytechnic State University 1994 — 1999
BS, Technical Communications, Computer Science
Bose Corporation October 2013 - September 2014
Haemonetics June 2012 - February 2013
Bingham McCutchen LLP May 2004 - February 2012
Orrick, Herrington & Sutcliffe LLP January 2000 - January 2004
Wilson Sonsini Goodrich and Rosati March 1999 - February 2000
MCI Systemhouse February 1997 - May 1999
Alza November 1992 - February 1997
American Express Travel Related Services May 1984 - August 1989
Skills
Process Improvement, Problem Managment, Vendor Relations, Staff Development, Budget Development, Expense Control, Technology Planning, Mobile Technology, Strategic Planning, Requirements Analysis, Open Source, Problem Management, Mergers & Acquisitions, Blackberry, Software Documentation, CRM, SharePoint, Integration, Project Management, Citrix, Expense Management, Windows 7, XP, Disaster Recovery, IT Management, OWA, Active Directory, System Administration, Troubleshooting, Microsoft Exchange, Blackberry Enterprise..., Technical Support, Outsourcing, Litigation Support, Budgets, Help Desk Support, Servers, VPN, Information Technology, Computer Hardware, Windows Server, Virtualization, SAN, Data Center, Infrastructure, SCCM, Laptops, Enterprise Software, VMware, Telecommunications
Education
The George Washington University 2005 — 2006
Masters, Law Firm Managment 2012
San Diego State University-California State University 1989 — 1992
BA, History
Thatcher Technology Group September 2013 - Present
Motorola Mobility July 1999 - March 2013
Honeywell April 1997 - July 1999
American Express Travel Related Services May 1995 - April 1997
America West Airlines September 1993 - May 1995
Hinckley-Big Rock High School December 1992 - June 1993
Skills
Testing, Test Planning, Test Cases, Quality Assurance, Process Improvement, Regression Testing, Wireless, ClearCase, Test Strategy, CDMA, SDLC, Software Documentation, Mobile Devices, LTE, GSM, Mercury Test Director, HP Quality Center, Software Quality..., JIRA, Requirements Analysis, User Acceptance Testing, Integration Testing, Android, Test Automation, System Testing, Project Planning, Defect Tracking, GPRS, Embedded Software, Software Engineering, Direct Sales, Multi-level Marketing
Education
Northern Illinois University 1988 — 1992
BS, Mathematics
Home June 2010 - Present
Aris Associates West June 2000 - June 2010
American Express 1967 - 2000
American Express 1967 - 2000
American Express Travel Related Services 1966 - 2000
Skills
Ruby on Rails, Team Building, Start-ups, Strategic Planning, Social Media Marketing, Cloud Computing, Public Speaking, Project Management, Marketing, Management, Management Consulting, Training, Product Management, Microsoft Office, Customer Service, Marketing Strategy, Online Advertising, Product Development, SaaS, Event Management, Leadership, cPanel, Social Networking, New Business Development, Web Development, Virtualization, Coaching, Team Leadership, Business Development, E-commerce, Entrepreneurship, CRM
Education
Pace University - Lubin School of Business 1965 — 1969
Bachelor of Business Administration (B.B.A.), Accounting
Pace University 1964 — 1969
Bachelor of Science (BS), Accounting
Good Shepherd Rehabilitation Network May 2012 - Present
EDIMS, LLC April 2003 - May 2012
Directravel March 2002 - April 2003
Cornerstone Information Systems August 2000 - September 2001
Automated Travel Systems March 1999 - August 2000
World Travel Partners December 1996 - March 1999
BTI - Business Travel International September 1994 - December 1996
American Express Travel Related Services April 1993 - September 1994
Skills
HL7, Integration, Corepoint Integration..., Healthcare Information..., Microsoft SQL Server, Hospitals, EMR, EHR, Healthcare, Troubleshooting, Software Implementation, Software Documentation, SQL, System Administration, Visio, Health Information..., Business Analysis, Systems Analysis, System Architecture, HBOC, Vendor Relationships
Education
University of Georgia - Terry College of Business 1988 — 1992
Bachelor's Degree, International Business
Marietta High School
XOR Data Exchange, Inc. January 2014 - Present
Early Warning Services November 2010 - July 2011
ID Analytics March 2002 - October 2010
Evoke Software 2000 - 2001
Experian 1996 - 2000
Consumer Credit Associates 1993 - 1996
Consumer Credit Associates 1992 - 1995
American Express Travel Related Services 1982 - 1987
Skills
Analytics, Product Management, Risk Management, Business Development, Strategic Partnerships, Financial Services, Data Mining, Credit, Business Strategy, E-commerce, Strategy, Leadership, Business Intelligence, New Business Development, Management, Competitive Analysis, Credit Cards, Predictive Analytics, CRM, Start-ups, Enterprise Software, Executive Management, Lead Generation, Salesforce.com
Education
Texas State University-San Marcos 1982 — 1987
Bachelor of Arts (B.A.)
Creative Benefit Consultants, Inc. December 2004 - Present
UnitedHealthcare June 2002 - November 2004
UnitedHealthcare of North Carolina February 1999 - June 2002
UnitedHealthcare of North Carolina November 1997 - January 1999
UnitedHealthcare of North Carolina October 1995 - October 1997
American Express Travel Related Services November 1990 - September 1993
Skills
Health Insurance, Medicare, Managed Care, Insurance, Disability Insurance, Employee Benefits, Marketing, Sales, Business Strategy, Account Management, Customer Service
Education
University of North Carolina at Greensboro 1993 — 1995
MBA, Marketing
University of North Carolina at Chapel Hill 1985 — 1989
BA, Journalism
OU Tulsa - College of Medicine April 2009 - Present
OU College of Medicine (GDH Consulting) September 2008 - March 2009
ConocoPhillips (GDH Consulting) July 2007 - August 2008
Williams Co. (CDI Engineering Consultants) September 2006 - July 2007
Daltile Corp August 2004 - September 2006
Grant Prideco - TCA Products July 1995 - August 2004
Jerry Pippin Productions 1994 - 1995
Canyon State Research 1992 - 1994
VSP Search Contract Positions 1990 - 1992
American Express Travel Related Services March 1988 - September 1990
Skills
Project Management, PMO, Process Improvement, Medical Information..., Informatics, Business Systems..., Healthcare Information..., Business Process..., Data Analysis, Process Quality..., Quality Control, Quality Assurance, Database Administration, Team Leadership, Business Systems..., Event Planning, Six Sigma, Team Management, Team Building, Resource Management, Laboratory Quality..., Leadership, Employee Training, Lean Manufacturing, Market Research, Software Development, PMBOK, Event Management, Technical Writing, Technical Support
Education
Northeastern State University 1996 — 2004
Bachelor of Business Administration (B.B.A.), Management of Information Systems, Magna Cum Laude
Heald College 1987 — 1988
Associate's Degree, Administrative Word Processing
Redwood High School 1986 — 1987
High School Dipoloma, General Studies
THE CLAYTON GROUP September 2004 - Present
RPI / Responsco 2004 - Present
RPI - RESPONSECO March 2003 - October 2003
TRAVEL TEMPS 1993 - 2001
AMERICAN EXPRESS TRAVEL RELATED SERVICES 1987 - 1992
New York Life September 1980 - December 1985
PLYMOUTH SHOPS March 1980 - August 1980
Education
CAPSTONE SCHOOL OF FINANCE 1998 — 1998
MORTGAGE PROCESSING
INSTITUTE OF CERTIFIED TRAVEL COUNSELORS 1988 — 1991
TRAVEL
Baruch College, City University of New York (CUNY) 1977 — 1980
B.B.A., MANAGEMENT
Fashion Institute of Technology 1974 — 1976
A.A.S., FASHION BUYING AND MERCHANDISING
CATHEDRAL HIGH SCHOOL - NEW YORK 1964 — 1968
COLLEGE PREP
Waste Management, Strategic Business Solutions June 2012 - Present
Waste Management Strategic Accounts June 2006 - June 2012
Waste Management National Accounts August 2004 - May 2006
Corky's Catering, Inc. September 2001 - August 2004
American Express, Travel Related Services July 1990 - February 2002
Skills
Excel, Word, Outlook, Publisher & PowerPoint, Microsoft Windows XP/7, Reporting & Analysis, Performance Reporting, Special Projects, Quality Work, Strong Attention to..., Analytical Skills, Problem Solving, Organization and..., Multi Tasking, Process Efficiencies, Month-end and Year-end..., General Ledger, Journal Entries, Accounts Payable, Accounts Receivable, Cash Applications..., Billing, Remittance Processing, Excellent Customer..., Commissions Reporting, Payroll Processing, Human Resources..., Training Skills, 10 Key, General Office..., Tax Preparation, Acorn ERP, AS400 system, Vantive ERP, Peachtree & Quicken, Creativity, Community Volunteering, Microsoft Excel, Training, Microsoft Office, Human Resources, Time Management, Customer Service, Payroll, Access, Invoicing
Education
Northeastern Illinois University 2000 — 2003
Bachelor of Science, Accounting
University of Santo Tomas 1986 — 1988
Bachelor of Science, Commerce/Accounting
Acendas Travel December 2012 - Present
Kohl's Department Stores March 2010 - November 2012
American Express Travel Related Services 1995 - 2012
Skills
Relationship Management, Call Center, Business Analysis, Vendor Management, Risk Management, Process Improvement, Project Management, Team Leadership, Change Management, Customer Experience, Team Management, Customer Service, Call Centers, Coaching
Education
The Travel Institute 1988 — 1989
CTC Certification, Travel
San Joaquin Delta College 1977 — 1979
Associate's degree, Early Childhood Education and Teaching
IHG - InterContinental Hotels Group January 2013 - Present
SC PROBATION September 2006 - February 2013
ADT SECURITY SERVICES, INC January 2002 - April 2006
ADT 2002 - 2006
APAC CUSTOMER SERVICES, INC January 2000 - January 2001
HARRISON FULFILLMENT SERVICES, INC January 1999 - January 2000
GENERAL ELECTRIC CAPITAL CORP January 1995 - January 1998
AMERICAN EXPRESS TRAVEL RELATED SERVICES January 1986 - January 1995
Skills
Customer Service, Customer Relations, Supervisory Skills, Call Center, Budgeting, Process Improvement, Sales Management, Profit & Loss Management, Call Center Development, Six Sigma, Sales Operations, Staff Management, Customer Retention, Law Enforcement, Collections Management
Education
North Carolina Agricultural and Technical State University 1981 — 1985
BA, Mass Communication
Carlson Wagonlit Travel September 2014 - Present
Euro Lloyd Travel June 2008 - September 2014
AXA US October 2008 - April 2009
American Express Travel Related Services July 2000 - July 2006
Skills
Sabre, Airlines, Leisure Travel, Travel Management, Tourism, Hotels, Ticketing, Event Planning, Microsoft Office, Leisure
Education
International Aviation Travel Academy 1988 — 1988
Tourism and Travel Services Management
University of North Texas
American Express Travel Related Services October 2000 - Present
Skills
Travel Management, Sabre, Online Travel, Call Centers, Relationship Management, Account Management, Travel Planning, Customer Service, Sales, Customer Experience, Travel Technology, Ticketing, Customer Satisfaction, Amadeus, Salesforce.com, Leisure, Hotels, Cruises, Airlines
Education
Georgia State University 1993 — 1997
BA, History
Adelman Travel November 2013 - Present
FTS International June 2012 - November 2013
American Express Travel Related Services May 2011 - June 2012
American Express January 2008 - May 2011
Bearcat Tan June 2001 - July 2005
Pegasus Travel March 1994 - July 2004
US Travel Systems Inc September 1989 - March 1994
Skills
SABRE, Business Travel, Tourism, Customer Service, Account Management, Budgets, Team Building, Call Center, Travel Management, Contract Negotiation, Strategic Planning, Microsoft Office, Sales Management, Leisure Travel, Travel Planning, Sabre, International Travel, Training, Ticketing, Online Travel, Team Leadership, Public Relations, Performance Management, Project Management, Coaching, Supervisory Skills, Employee Training, Hotels, Leadership
Education
Tarleton State University 1988 — 1991
International Aviation and Travel Academy 1989 — 1989
Granbury High School 1985 — 1988
Baylor College of Medicine May 2013 - Present
American Express Business Travel October 2010 - February 2013
American Express Business Travel February 2009 - September 2010
American Express Corporate Services January 1998 - January 2009
American Express Information Services January 1996 - January 1998
American Express Travel Related Services January 1987 - January 1996
Skills
Business Process..., Business Analysis, Analysis, SDLC, Business Process, Project Management, Change Management, Vendor Management, Management Consulting, Team Leadership, Requirements Gathering, Software Project..., Systems Analysis, PMO, Requirements Analysis, Visio, Business Process Mapping, Process Improvement, Leadership
Education
University of Houston-Clear Lake 1992 — 1997
Bachelor, Legal Studies
Alvin Community College 1988 — 1991
Associate, Business
American Express Travel Related Services March 2005 - March 2010
American Express March 2000 - March 2005
American Express March 1990 - March 2000
3M April 1984 - March 1990
Skills
Data Warehousing
Education
Minnesota State University, Mankato 1982 — 1984
Master of Science, Computer Science
The Macaluso Group International (TMG - http://www.macgroupcard.com) -Payments Division March 2009 - Present
TBD Consulting AB April 2009 - Present
NETWORK BRANDED PREPAID CARD ASSOCIATION March 2013 - Present
SpendSmart Networks May 2013 - December 2014
EZCORP March 2009 - June 2013
Cornerstone Marketing, LLC March 2009 - May 2013
MasterCard Worldwide June 2001 - March 2009
J. Walter Thompson December 1999 - May 2001
American Express, Travel Related Services April 1992 - August 1999
Hewlett-Packard formerly Digital Equipment Corporation June 1985 - March 1994
Skills
Business Development, Electronic Payments, Strategic Partnerships, Start-ups, Marketing Strategy, Payments, Payment Card Processing, Debit Cards, Strategy, Credit Cards, Product Management, E-commerce, Financial Services, Payment Systems, Relationship Management, Integration, Segmentation, Cards, Mobile Payments, Mobile Devices, P&L Management, Banking, B2B, Management, Mergers & Acquisitions, Product Development, Management Consulting, Executive Management, Marketing, Strategic Planning, Loyalty Programs, Portfolio Management, Customer Retention, Forecasting, Transaction Processing, Acquiring, Credit, Merchant Services, Customer Acquisition, E-payments, EMV, Payment Gateways, ACH
Education
University of Pennsylvania
Master of Business Administration (M.B.A.), Marketing and Global
New York University
Certificate in Marketing, Marketing
Digital Equipment Development Program
Executive Development Program
University of Massachusetts - Amherst
Bachelor of Arts (B.A.), Economics and Finance
Resume Renewal January 2013 - Present
Art On Your Face September 2007 - August 2012
Consultant / Independent 1999 - 2004
Strategic Weather Services 1997 - 1999
Rosenbluth International 1992 - 1996
American Express - Travel Related Services 1990 - 1992
Covia (subsidiary of United Airlines) 1985 - 1991
Skills
Online Marketing, Product Marketing, Market Research, Business Planning, Marketing Strategy, Market Analysis, Business Management, Management, Online Advertising, Product Management, Social Media
Education
Texas State University
MBA, Business
University of New Hampshire
BA, Geography
West Corporation May 2011 - Present
Lozier Corporation April 2006 - December 2008
Omaha Steaks November 2004 - April 2006
American Express Travel Related Services April 1991 - September 2004
Skills
Management, Leadership, Call Centers, Microsoft Excel, Accounting, Budgets, Auditing, Account Reconciliation, Sales & Use Tax, Multi-State Sales Tax, Training, Team Leadership, Process Improvement, Sales Tax
Education
Midland University 1983 — 2010
Bachelor of Arts (B.A.), Music Education/ Art, 4.0
Metropolitan Community College 2007 — 2009
Accounting/ Business Administration
Bullseye Database Marketing March 2011 - Present
Morgan Stanley Smith Barney August 2009 - December 2010
Holland Hall Book Fair August 2003 - May 2009
AT&T November 1989 - December 1990
American Express Travel Related Services June 1987 - September 1989
American Express Travel Related Services January 1987 - January 1989
Chemical Bank June 1983 - August 1985
Education
University of Pennsylvania - The Wharton School 1985 — 1987
MBA, Marketing
Bowdoin College 1980 — 1982
BA, American History
Mount Holyoke College 1978 — 1980
BA, American Studies
Bowdoin College
B.A, American History
Mount Holyoke College
American Studies
The Wharton School, University of Pennsylvania
MBA, Marketing
Ironwood Cancer & Research Centers September 2011 - Present
Urologic Health Associates 2008 - 2011
Molecular Profiling Institute 2005 - 2008
University of Cincinnati Dept of Molecular Genetics, Biochemistry, and Microbiology 2000 - 2005
Abracadabra Restoration Inc 1994 - 1996
American Express Travel Related Services 1984 - 1993
Education
University at Albany, SUNY
BS, Biology
American Express Travel Related Services September 2005 - Present
Unum January 2001 - July 2005
National Economic Research Associates May 1991 - September 1997
Skills
Insurance, Employee Benefits, Health Insurance, Customer Service, Disability Insurance, Life Insurance, Call Centers, Sales, Term Life Insurance, Account Management, Customer Satisfaction, Team Building, Marketing, General Insurance, Claim, Property & Casualty..., Microsoft Excel, Long-term Care, Customer Retention, Management
Education
University of Connecticut 1979 — 1983
B.S., Business
Technip June 2014 - Present
BCD Travel February 2013 - June 2014
Griffin Americas July 2009 - January 2013
Global Industries LLC June 2007 - July 2009
Global Industries 2007 - 2009
TQ3 Navigant/Carlson Wagonlit Travel May 2006 - June 2007
American Express Travel Related Services April 1997 - May 2006
American Express Business Travel 1998 - 2006
Skills
Travel Management, Negotiation, Vendor Management, Business Travel, Operations Management, Contract Negotiation, Booking Systems, Management, Sabre, Customer Service, Training, Analysis, Leadership, New Business Development, Software Documentation, Hotels, Team Management, Ticketing, Travel Technology, CRM, Account Management
Education
University of Phoenix 2005 — 2006
Business Administration and Management, General
2006 - 2007Axia University
American Express Travel Related Services May 2006 - Present
Education
Lock Haven University of Pennsylvania 1992 — 1994
B.A., Journaliism
FHI360 July 2011 - Present
Credit Suisse April 2010 - July 2011
North State Resources July 2003 - February 2010
North State Resources, Inc. July 1998 - July 2003
BlueCross BlueShield of North Carolina January 1998 - July 1998
Wendover Funding May 1995 - January 1998
State Employees Credit Union April 1994 - May 1995
American Express Travel Related Services November 1988 - December 1994
North Carolina State Employees Credit Union October 1991 - October 1993
Skills
Account Reconciliation, Accounts Payable, Microsoft Word
Education
North Carolina Agricultural and Technical State University 1982 — 1989
Bachelor of Science, Business Administration
Luxury Travel Exchange/Questex Media April 2014 - Present
Contract Executive Sales November 2011 - Present
HBA Global Expo September 2001 - October 2011
UNITED BUSINESS MEDIA/HBA GLOBAL EXPO January 2001 - January 2011
MRI Flexible Packaging January 1999 - January 2001
PETERSON'S PUBLISHING January 1995 - January 1999
AMERICAN EXPRESS TRAVEL RELATED SERVICES January 1988 - January 1995
LIBERTY TRAVEL INC January 1983 - January 1988
Skills
Marketing, Trade Shows, Cosmetics, Email Marketing, New Business Development, Sales Management, Sales, Management, Customer Service
Education
Old Dominion University 1981 — 1983
Leisure Studies and Services
Bucks County Community College
Old Dominion University
USAA January 2012 - Present
IBM September 2010 - December 2011
JPMorgan Chase January 2006 - December 2009
Arizona Department of Administration August 2004 - December 2005
Alliance Consulting December 2003 - May 2004
IBM Global Services May 2002 - December 2003
American Express Travel Related Services August 2000 - May 2002
American Express Travel Related Services January 1998 - July 2000
Skills
JCL, TSO, SDSF, Microsoft Office, CICS, IMS DB/DC, SMP/E, Mainframe, HTML, MVS, Java, Technical Support, z/OS, Data Center, IBM Mainframe
Education
DeVry Institute of Technology 1997 — 1999
Bachelor of Science, Computer Information Systems
MAP Travel Owner, General ManagerMAP TravelJune 1996 - December 2001
MAP Travel March 1996 - October 2000
American Express Travel Related Services 1986 - 1996
Skills
Cruises, Team Building, Budgets, Web Design, Travel Management, Advertising, Online Advertising, Retail, Program Management, CRM, Training, Process Improvement, Sales, Government, Maritime, InDesign
Education
Certified Travel Industry Institute 1984 — 1988
CTC, Travel & Turism, A
Old Dominion University 1965 — 1968
Early Childhood Art Education
Independent September 2012 - Present
Society of Saint Vincent de Paul 2010 - 2011
via Express Employment Personnel January 2008 - July 2008
Kelly Services March 2003 - April 2005
World Travel Parnters/BTI September 1994 - May 2002
American Express Travel Related Services November 1989 - September 1993
Skills
Call Center, Tourism, Airlines, Travel Management, Account Management, Hotels, Travel Planning, Business Travel, Sales, Customer Service
Education
Wilberforce University 2006 — 2008
Bachelor of Science, Global Management and Communication
Morris Brown College 1979 — 1983
Mass Communication with a Concentration in Public Relations, 2.6
Tupperware Brands August 2015 - Present
Bryan Cave July 2011 - Present
Self August 2010 - July 2011
Husch Blackwell January 2005 - August 2010
American Express Travel Related Services April 2000 - January 2005
Trondent Development Corporation January 1999 - April 2000
Skills
Intellectual Property, Research, Travel Management, Litigation, Leisure Travel, Legal Research, Legal Writing, Patents, Mediation, Legal Assistance, Westlaw, Document Review, Human Resources, Prosecution, Copyright Law, Trademarks, Domain Names, Trademark Infringement, Patent Litigation, Trade Secrets, Due Diligence, Legal Issues, Patent Prosecution, Training
Education
Webster University 2007 — 2009
M.A., Human Resource Management
Georgetown University 2004 — 2005
Certificate, Paralegal Studies 2005
Roosevelt University 2000 — 2002
B.A., Psychology
sanofi-avents October 1993 - June 2010
sanofi-aventis January 2005 - January 2006
sanofi-aventis January 1997 - January 2005
Synthelabo January 1995 - January 1997
sanofi-aventis January 1993 - January 1995
American Express Travel Related services May 1985 - May 1993
Education
Colgate University 1980 — 1984
BA, English, economics, education
Colgate University
B.A, English
Skyline Exhibits June 2012 - Present
Accountemps October 2007 - May 2012
Independent School District 196 October 2005 - October 2007
American Express Travel Related Services February 1994 - February 1997
American Express Travel Related Services October 1992 - February 1994
American Express Travel Related Services March 1990 - October 1992
Precision Grinding Inc October 1986 - March 1990
Education
Inver Hills Community College
Associate of Science, Accounting
Arizona State University
YTB Travel-Home Home Based Travel AgentYour Travel BizJuly 2007 - May 2010
Corporate Travel Consultants March 2005 - April 2006
Five Star Travel March 2004 - March 2005
American Express Travel Related Services July 2000 - May 2001
LA. Times October 1999 - October 2000
Platinum Card Travel August 1993 - October 1999
Century 21 Realty April 1981 - June 1981
American Travel Academy May 1980 - December 1980
Skills
Leisure Travel, Cruises, Customer Experience, Concierge Services, Customer Service, Airlines, Internet, Sabre, Apollo, Worldspan, Corporate Travel..., Multitasker, Accounting, Accurate, Fast, Professional
Education
University of Michigan-Dearborn 1979 — 1980
N/A, Pre-Pharmacy
American Express Travel School Instructor
Anderson Mill Animal Clinic September 2012 - January 2014
Banfield Pet Hospital February 2012 - August 2012
Block House Creek Animal Hospital August 2006 - December 2011
Hutto Veterinary Clinic February 2005 - July 2006
Block House Creek Animal Hospital August 2002 - February 2005
Elon Animal Hospital, Inc August 1998 - July 2002
Manpower September 1995 - August 1998
American Express Travel Related Services January 1995 - September 1995
Skills
Accounts Receivable, Human Resources, Payroll, Leadership, Recruiting
Education
Radford University
B.B.A
College of Business and Economics
Management
Piermarco Group April 2002 - Present
Educational Design, Inc. 1996 - 2000
Eye Design Inc. 1989 - 1996
American Express Travel Related Services 1986 - 1989
Skills
Sales, Customer Service, Cosmetics, Sales Management, Beauty Industry, Retail, Skin Care, Marketing Strategy, Direct Sales, Marketing, Account Management, New Business Development, Merchandising, Microsoft Office, Negotiation, Luxury Goods, Fashion, Sales Operations, Marketing Communications
Education
Bay State College 1984 — 1986
Associate of Arts and Sciences (AAS), Travel and Tourism
American Express Travel Related Services October 2004 - January 2011
Perfect Vision Media Group September 2003 - September 2004
Skills
Microsoft Office, Sales Services, FileMaker, QuickBooks, Sabre
Education
Nova Southeastern University 2008 — 2013
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
NOVO 1 January 2011 - September 2012
Huntington National Bank October 2007 - December 2010
Sky Financial Group September 2002 - September 2007
AT & T Broadband November 2001 - June 2002
Wachovia Corporation August 1993 - October 2001
American Express Travel Related Services June 1983 - July 1993
Eastern Airlines June 1974 - May 1983
Skills
Management, CRM, Leadership, Budgets, Customer Service, Strategic Planning, Outsourcing, Strategy, Team Building, Call Centers, Process Improvement, Operations Management, Banking, Customer Satisfaction, Sales
Education
Georgia State University
MBA, Management
University of Kentucky
MA, Spanish
Florida State University
BA, English and Spanish
American Express 2001 - Present
American Express Travel Related Services 1993 - 2001
American Express Billing and Payment Services 1980 - 1991
Skills
Team Leadership, Credit and Charge Card..., Quality Assurance, Digital Printing, Customer Service, Lean Manufacturing
Education
Broward Community College 1981 — 1982
Coral Springs High School 1978 — 1981
American Express Travel Related Services Project AnalystAmerican Express2013 - 2015
Skills
PMO, Business Analysis, Credit Cards, Financial Services, Risk Management, Process Improvement, Call Centers, Project Management
Education
University of Illinois at Chicago
Bachelor of Arts (B.A.), Psychology