American First Credit Union
America First Credit Union is a federally chartered credit union headquartered in Riverdale, Utah, United States. As of Jan 2017 AFCU is the 6th largest credit union in the United States in terms of total membership and 11th largest credit union in assets in the U.S. Customer service: 1 (800) 999-3961 Headquarters: Ogden, UT CEO: John Lund (Sep 1, 2012–) Founded: 1939 Subsidiary: Altier Credit Union Areas served: Salt Lake County, Utah, Utah County, Utah, Davis County, Mesquite
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American First Credit Union Employees
American First Credit Union December 2014 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Leadership
Education
California State University-Fullerton 2012 — 2016
Bachelor of Arts (B.A.), Accounting, Junior
Arrowhead Credit Union May 2013 - Present
Falken Tire Corporation July 2011 - Present
American First Credit Union May 2008 - July 2011
Consumer Credit Counseling Services of Orange County January 2006 - September 2008
SchoolsFirst Federal Credit Union 2001 - 2008
Bank of America 1991 - 2001
Skills
Sales Management, Team Building, Project Management, Sales, Customer Service, Branch Management, Customer Service..., Process Improvement, Business Development, Board of Directors, Management
Education
University of California, Santa Cruz
WSECU November 2008 - Present
American First Credit Union October 1989 - November 2008
Skills
Banking, Risk Management, Process Improvement, Business Analysis, Team Leadership, Customer Service, Mobile Applications, Digital Strategy, Web Services, Project Management, Product Management, Credit Unions, Executive Management
Education
Westen CUNA Management School 2005 — 2007
California State University-Fullerton 1997 — 2001
Bachelor's Degree, Management Information Systems, General
American First Credit Union August 2010 - Present
Long Beach Acceptance Corp August 2005 - April 2008
Toyota Financial Services January 1999 - August 2005
Skills
Business Development, Loans, Customer Service, Management, Credit, Sales, Collections, Cold Calling, Skip Tracing, Account Management
Education
Norfolk State University 1985 — 1990
Bachelor's degree, Management Computer Information Systems
Norfolk State University 1985 — 1990
Bachelor of Science (B.S.), Management Computer Information Systems
San Diego County Credit Union March 2015 - Present
Rushmore Loan Management Services LLC June 2013 - March 2015
American First Credit Union August 1996 - October 2012
NuVision Credit Union April 1995 - August 1996
Skills
Forecasting, Banking, Credit Unions, Strategic Planning, Vendor Management, Risk Management, Credit, Underwriting, Process Improvement, Financial Analysis, Loan Servicing, Team Building, Budgets, Change Management, Loans, Executive Management, Sales Management, Project Management, Marketing, New Business Development, Technology, Management, Technology Leadership, Operations Management, Customer Service, Training, Integration, Business Process..., Strategy, Consumer Lending, Leadership, Call Centers, Business Strategy, CRM, Business Process, Sales, Security, Negotiation, Human Resources, Financial Services, Business Development, Mortgage Lending, Enterprise Software, Portfolio Management, Commercial Lending, Business Analysis, Credit Risk, Credit Cards, Credit Analysis, Enterprise Risk...
Education
University of Phoenix 1992 — 1994
BS, Business Administration
CUES Executive Society 2005 — 2007
CCE, Certified Chief Executive
American First Credit Union April 2013 - Present
Brandman University - Chapman University System March 2012 - April 2013
Fullerton Community Bank/Business Community Capital September 2006 - March 2012
Cal Poly Pomona 2002 - 2005
Skills
Microsoft Excel, Retail Banking, Sales Management, Microsoft Office, Negotiation, Team Building, Banking, Expense Management, Loans, Change Management, Adobe Acrobat, Risk Management, Strategic Planning, Digital Media, E-Learning, PowerPoint, Customer Service, Commercial Banking, Dreamweaver, Commercial Lending, Credit, Distance Learning, New Business Development, Vendor Management, Management, Process Improvement, Microsoft Word, Training, Leadership, OS X, Access, System Administration
Education
Cal Poly Pomona 2001 — 2006
Business Administration, Electronic Business
Rowland High School
TURNTIME Appraisal Management April 2013 - Present
Madison & Company July 2012 - July 2013
A Place for Mom 2011 - 2011
Anaheim Chamber of Commerce July 2008 - May 2010
American First Credit Union 2001 - 2008
OCTFCU 1991 - 2000
Skills
Real Estate, New Business Development, Account Management, Sales, Strategic Planning, Customer Service, Social Media, CRM, Business Development, Team Building, Leadership, Negotiation, Sales Management, Marketing Strategy, Marketing, Training, Executive Management, Management, Business Strategy, Banking
Education
Fullerton College 1971 — 1973
Associate of Arts (AA), Fine/Studio Arts, General
Health Net June 2015 - Present
Western Dental July 2014 - June 2015
Warner Bros. March 2008 - July 2014
Health Net July 2002 - March 2008
Wescom Credit Union February 1999 - July 2002
AT&T Broadband (Formerly MediaOne December 1994 - February 1999
American Honda Motor Company September 1993 - December 1994
American First Credit Union September 1991 - September 1993
HomeFederal Bank December 1989 - September 1991
Skills
Organizational..., Leadership Development, Organizational..., Talent Management, Succession Planning, Strategic Thinking, Employee Relations, Performance Management, Executive Coaching, Coaching, Strategy, Management, Strategic Planning, Leadership, Workforce Planning, Program Management, Change Management, Benefits Administration, Human Resources, Deferred Compensation, Recruiting, Management Development, Labor Relations, Team Leadership, Executive Management, Staff Development, Training
Education
Woodbury University
Master of Arts (M.A.), Organizational Leadership
Hudson Institute of Santa Barbara
Coaching Certification, Executive Coaching
California State University-Fullerton
Bachelor of Arts (B.A.), Speech Communication
Columbia Credit Union December 2010 - Present
Columbia Credit Union August 2002 - December 2010
American First Credit Union August 2000 - July 2002
Skills
Banking, Financial Services, Retail Banking, Small Business Lending, Business Process...
Education
CUNA Compliance School
Clark College
Business Management
CO-OP Financial Services July 2006 - Present
American First Credit Union January 2001 - June 2006
Skills
Credit Unions, Loans, Consumer Lending, Credit, Debit Cards, ACH, Strategic Planning, Strategic Financial..., Banking, Mortgage Lending, Executive Management, Sales Management, Process Improvement, New Business Development, Budgets, Financial Analysis, Vendor Management, Underwriting, Loan Servicing, Risk Management, Payments, Team Building, Strategy, Credit Cards, Portfolio Management, Financial Services, Marketing, Mergers & Acquisitions, Business Development, Financial Risk
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1994 — 1996
MBA
California State University-Fullerton 1987 — 1990
Bachelor, Communication
Rowland High School
Blackheart June 2014 - Present
LF&Co. October 2013 - February 2014
Build-A-Bear Workshop May 2013 - August 2013
American First Credit Union June 2012 - December 2012
Skills
Logo Design, T-shirt Graphics, Magazine Design, Ad Designing, Graphic Design, Photoshop, Photography, Creative Direction, Illustrator, Brochures, Posters, Microsoft Office, Microsoft Word, Adobe Creative Suite, Social Media, PowerPoint, Customer Service
Education
Fashion Institute of Design & Merchandising 2013 — 2015
Associate of Arts (A.A.) in Graphic Design / Bachelors of Science (B.S.) in Business Management, Graphic Design
OCHSA
Western Growers August 2013 - Present
Bistro Bleu December 2011 - Present
Medical Specialties Managers, Inc. March 2011 - March 2013
American First Credit Union July 2004 - March 2011
Atria Senior Living Group July 2003 - March 2004
Talent Tree June 2000 - July 2003
Toys R Us April 1989 - March 2000
Skills
Healthcare, Applicant Tracking..., Microsoft Excel, Onboarding, Recruiting, Employee Relations, Customer Service, Talent Acquisition, Microsoft Word, Benefits Administration, Human Resources, HRIS, Job Fairs, Behavioral Interviewing, Employee Benefits, Internet Recruiting, Temporary Placement, Performance Appraisal, Personnel Management, Interviews, Payroll, Compensation & Benefit, New Hire Orientations, Training, Hiring
Education
University of California, Riverside 1995 — 1997
Bachelor of Arts (B.A.), Sociology
La Sierra University 1988 — 1989
AT&T Mobility June 2013 - Present
G6 Hospitality LLC February 2013 - April 2013
Hosting.com May 2012 - March 2013
NEC Unified Solutions January 2012 - March 2012
CSS Corp March 2011 - March 2012
American First Credit Union 2008 - 2012
Convergys Inc October 2008 - March 2011
AT&T October 2008 - March 2011
Juniper Networks April 2010 - January 2011
AT&T June 2008 - April 2010
Skills
System Administration, Network Engineering, Training, Flash, EIGRP, BGP, MPLS VPN, VRRP, HSRP, OSPF, JUNOS, RIP, IP Multicast, QoS, Frame Relay, CCNA, Routers, Firewalls, Network Design, VPN, Network Security, Routing, Cisco Technologies, Switches
Education
Federal University of Technology Akure 2000 — 2005
Bachelors of Technology, Computer Science
Federal University of Technology Akure 2000 — 2005
Bachelors, Computer Science
Science College, Ndon Eyo
EDCO Disposal November 2010 - Present
State Farm Insurance September 2008 - June 2011
American First Credit Union 2003 - 2008
Skills
Strategic Planning, Sales, Sales Process, Sales Management, New Business Development, Negotiation, Leadership, Microsoft Excel, B2B
Education
Cerritos College 1996 — 1999
Business
Stonebraker Film Productions January 2012 - Present
Elemental Alchemy Mercurian Productions January 2007 - Present
Jackson Hall Productions January 2012 - January 2014
Lannes Productions September 2011 - November 2011
Lannes Productions August 2009 - September 2009
Remote Viewing Apparatus March 2009 - July 2009
Remote Viewing Apparatus April 2008 - December 2008
Remote Viewing Apparatus 2.0 September 2008 - November 2008
Washington Mutual 2000 - 2005
American First Credit Union 1995 - 2000
Skills
Project Management, Directing, Film Production, Coaching, Dispute Resolution, Screenwriting, Change Management, Employee Relations, Video, Film
Education
Freehold School of Film and Theater 2009 — 2009
Directing
The Film School Seattle 2007 — 2007
Screenwriting
University of California, Irvine 2004 — 2004
Certificate in Mediation, Alternative Dispute Resolution
University of Phoenix, Pasadena 1997 — 1998
Certificate in Human Resources, Human Resources
Mt. San Antonio College 1986 — 1990
Social Anthropology
American First Credit Union October 2011 - April 2015
Marketing Systems Unlimited June 2005 - June 2011
Marketing Systems Unlimited June 2005 - September 2007
Productive Access, Inc September 1998 - June 2005
Skills
Marketing Research, Segmentation, Market Research, Data Mining, Data Analysis, Analytics, Customer Insight, Account Management, Quantitative Research, Team Leadership, Vendor Management, Leadership, Management, CRM, Business Development, Project Management, Web Analytics, Product Launch, Marketing Strategy, Analysis, Marketing, Competitive Analysis, Product Management, Team Building, Program Management, Product Development, Sales, Strategy, Business Process..., Forecasting, Pricing, Market Analysis
Education
California State Polytechnic University-Pomona 1987 — 1991
13 credits remaining. Expected Grad Date: June 2017, Economics
First Appraisal Network, Inc. May 2007 - Present
TURNTIME Appraisal Management January 2012 - July 2014
American First Credit Union 2004 - 2006
American First Credit Union 2000 - 2004
American First Credit Union 1996 - 2000
American First Credit Union 1992 - 1996
Skills
New Business Development, Marketing, Project Management, Account Management, Customer Service, Real Estate, Microsoft Office, Strategic Planning, Marketing Strategy, Sales, Sales Management, Small Business, Business Development, Training, Budgets, Management, Coaching, Mortgage Lending, Business Planning, Loans, Portfolio Management, Banking, Team Building, Process Improvement, Risk Management, Financial Analysis, Credit, Leadership, Operations Management, Negotiation, Executive Management, Vendor Management, Call Centers
Education
University of Phoenix-Southern California Campus 2006 — 2007
Business, Management, Marketing, and Related Support Services, 4.0
El Dorado
El Dorado
Fullerton College
General Education
American First Credit Union June 2012 - Present
The Art Institute January 2009 - November 2011
Visterra Credit Union formerly Raincross Credit Union November 2005 - January 2008
Credit Union Direct Lending July 2004 - November 2005
Financial Partners Credit Union August 1988 - October 2003
Skills
Consumer Loan Officer,..., Loans, Student Financial Aid, Customer Service, Financial Analysis, Credit, Leadership, Finance, Process Improvement, Microsoft Office, Public Speaking, Higher Education
Education
Argosy University 2013 — 2016
Bachelor’s Degree, Business Administration and Management, General
Argosy University
Bachelor's degree on-going, Business Administration and Management, General
National Creditors Connection Inc July 1999 - Present
California Credit Union Collectors Council April 1996 - Present
National Creditors Connection Inc. July 1999 - October 2008
MCT Group 1996 - 1999
American First Credit Union 1992 - 1996
Pacific Community Credit Union (formerly Beckman Employees CU) 1987 - 1992
Skills
Loans, Loan Servicing, Mortgage Lending, Credit, Customer Service, Organization, Problem Solving, Loss Mitigation, Banking, Strategic Planning, Sales, Risk Management, Credit Cards, Financial Services, Leadership, Loan Origination, Management, Mortgage Banking, Relationship Management, Sales Management, Selling, Vendor Management, Executive Management, FHA, Finance, Credit Analysis, Mortgage Servicing, Credit Unions
Education
Fullerton College 1985 — 1989
Business Administation
Sonora High School 1982 — 1985
Broadview University October 2009 - Present
American First Credit Union September 2008 - Present
Skills
Outlook, Public Speaking, Word, Excel
Education
Broadview University 2009 — 2012
Broadview University
CO-OP Financial Services May 2015 - Present
CO-OP Financial Services March 2014 - Present
CO-OP Financial Services March 2013 - March 2014
CO-OP Financial Services October 2011 - March 2013
CO-OP Financial Services March 2011 - October 2011
American First Credit Union January 2007 - March 2011
American First Credit Union April 2006 - December 2006
Nissan Motor Acceptance Corporation April 2004 - March 2006
Nissan North America March 2000 - April 2004
Skills
Marketing, Strategy, Integrated Marketing, Project Management, Email Marketing, Marketing Strategy, Direct Marketing, B2B, Budgets, Event Management, Multi-channel Marketing, Management, Sales, B2B Marketing, CRM, Strategic Planning
Education
California State Polytechnic University-Pomona 1998 — 2000
Communications
Cherrywood Commercial December 2013 - Present
TMH Capital, Inc. 2009 - Present
McGladrey LLP February 2013 - 2013
Genpact Mortgage Services 2011 - 2011
American First Credit Union 2010 - 2011
Kinecta Federal Credit Union 2007 - 2009
ResMAE Mortgage Corporation - Citadel Investment Group 2004 - 2007
BNC Mortgage, Inc. 1997 - 2004
Skills
Certified: LEAN Six..., Licensed: DRE & SAFE..., Process Reengineering, Resource Optimization, Executive Leadership, Sales Management, Operations Management, Strategic Planning, Financial Analysis, P&L Functions, Budgeting, Database Management, Sales Conferences, Trade Shows, Marketing, Negotiations, Online Resources, Sales Forecasting, Product Launch, Needs Assessment, High-Impact..., Relationship Development, Benchmarking, Author guidelines,..., Account Management, Banking, Change Management, BPO, Outsourcing, Quality Assurance, Quality Management, Real Estate, Risk Management, Employee Relations, Customer Relations, Problem Solving, Team Building, Teamwork, Team Leadership, Underwriting, Vendor Management, Retail, Wholesale, Budgets, Negotiation, Forecasting, Sales, Leadership, Portfolio Management, Executive Management
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1992 — 1994
Bachelor of Science, Management
Disney Interactive 2009 - Present
UC Irvine Extension February 2006 - July 2013
The Walt Disney Company February 2006 - June 2009
Abbott Medical Optics June 2002 - November 2005
Square Enix (Squaresoft) 2000 - 2001
American First Credit Union 1999 - 2000
Skills
Compensation & Benefit, Incentive Programs, Deferred Compensation, Executive Pay, Job Evaluation, Job Analysis, Acquisition Integration, Remuneration, Salary, Human Resources, Benefits Administration, Personnel Management, Job Descriptions
Education
University of California, Irvine - The Paul Merage School of Business
MBA, Organizational Strategy
Loyola Marymount University
BBS, Business Administration
Careers Spark April 2015 - Present
American Career College October 2012 - January 2015
American First Credit Union 2011 - 2015
University of California, Riverside August 2011 - October 2012
CAGE, Inc January 2009 - July 2011
Fremont Investment & Loan January 2006 - October 2008
Ameriquest Mortgage March 2005 - January 2006
Fidelity National Financial April 2003 - March 2005
ADP January 1999 - April 2003
California State University, Fullerton 1996 - 2001
Skills
Capital Projects, Month End Close, Process Improvement, Valuation, Budgets, Real Estate, Financial Analysis, Financial Reporting, Forecasting, Customer Service, Management, Fund Accounting, Financial Modeling, Leadership, Analysis, Strategic Planning, Variance Analysis, Strategy, Sarbanes-Oxley Act, Credit, Project Management, Accounting, Income Statement, Business Planning, Corporate Finance, Project Planning, Strategic Financial..., Negotiation, Internal Controls, Mergers & Acquisitions, Software, Risk Management, Human Resources, Finance, Time Management, Business Analysis, Fixed Assets, Business Process..., P&L Management, Executive Management, GAAP, Banking, Financial Forecasting, Cash Management, Managerial Finance, General Ledger, Due Diligence, Portfolio Management, Essbase, Cash Flow
Education
California State University-Fullerton 1991 — 1994
MBA, Business Administration
California State University-Fullerton 1985 — 1988
BA, Finance
American First Credit Union March 2008 - June 2008
ACC Capital Holdings Corp October 1996 - May 2007
ACC Capital Holdings Corp 1996 - 2007
Beneficial Mortgage Company 1991 - 1996
Transamerica Financial Services 1985 - 1990
Skills
Strategic Planning, Loans, Performance Management, Mortgage Lending, Employee Training, Process Improvement, Leadership, Sales Management, Contract Negotiation, Loan Origination, Selling, Refinance, Customer Satisfaction, Leadership Development, Time Management, Analysis, Budgets, Sales, Loss Mitigation, Vendor Management, Executive Management, Management, Business Development, Risk Management, Residential Mortgages, Coaching, Training, Mortgage Banking, Credit Analysis, New Business Development, Banking, Financial Analysis, Business Process..., Underwriting, Business Planning, Employee Benefits, Team Building, Talent Acquisition, Operations Management, Recruiting, Negotiation, Call Centers, Employee Relations, Business Analysis, Talent Management, Customer Service, Credit, FHA, VA loans, Loan Servicing
Education
Fullerton College
High School
American First Credit Union July 2009 - Present
Citi Residential Lending Inc. July 2002 - February 2009
Skills
Operations Management, Loss Mitigation, Call Center, IVR, Mortgage Servicing, Loan Servicing, Fraud, Compliance, Customer Service, Member Relations, Customer Satisfaction, Metrics, Process Improvement, Strategic Planning, Enterprise Risk..., SDLC, Risk Assessment, Internal Audit, Change Management, Vendor Management, Quality Assurance, Problem Solving, Cross-functional Team..., Leadership Development, Team Building
Education
Cal State Fullerton 1998 — 2001
Psychology
Fullerton College 1992 — 1996
Psychology
Eagle Community Credit Union December 2011 - Present
American First Credit Union September 2008 - December 2011
USC Credit Union August 1999 - September 2008
Turner, Warren, Hwang and Conrad LLP August 1991 - August 1999
Bank of America June 1981 - August 1991
Skills
Loans, ALM, Credit Unions, Mortgage Lending, Banking, Credit, Consumer Lending, Credit Analysis, Lines Of Credit, Risk Management, Commercial Lending, Funding, Credit Risk, Executive Management, Portfolio Management, Cash Flow, Underwriting, Deposits, Financial Risk, Strategic Planning, Treasury Management, Small Business Lending, Financial Institutions, Financial Analysis, Cash Management, Asset Based Lending, Auditing, Retail Banking, Loan Servicing, Loan Origination, Credit Cards, Accounts Receivable, Refinance, Fraud
Education
California State University-Fullerton 1985 — 1988
Bachelor of Science (BS), Business Administration
American First Credit Union Marketing ConsultantAmerican First Credit UnionMarch 2013 - December 2013
Arrowhead Credit Union June 2010 - February 2012
Arrowhead Credit Union June 2008 - May 2010
Arrowhead Credit Union September 2005 - June 2008
Arrowhead Credit Union July 1996 - August 2005
Redlands Federal Bank September 1990 - May 1996
Education
California State University-San Bernardino 1998 — 2000
Master of Business Administration (M.B.A.), Finance, General
Western CUNA Management School 1998 — 2000
Certificate of Completion, Credit Union Management & Operations
California State University-San Bernardino
Bachelor of Science, Business, Marketing
Long Beach City Employees Federal Credit Union September 2015 - Present
University Credit Union September 2014 - September 2015
Arrowhead Credit Union February 2012 - September 2014
Los Angeles Police Credit Union May 2008 - February 2012
American First Credit Union May 1996 - February 2008
Financial Partners Credit Union July 1986 - May 1996
Skills
Process Improvement, Loans, Budgets, Management, Sales, CRM, Business Development, Product Development, Marketing, Coaching, Credit Unions, Consumer Lending, Risk Management, Underwriting, Executive Management, Strategy, Project Management, Leadership, Strategic Planning, Banking, Financial Analysis, Sales Management, New Business Development, Call Center, Call Centers, Business Planning, Networking, Customer Service, Relationship Management, Vendor Management, Operations Management, Credit, Loan Servicing, Team Building, Mortgage Lending, Change Management
Education
University of Phoenix 1997 — 2000
Business Administration and Management, General
American First Credit Union July 2012 - Present
Studeo October 2009 - June 2012
Word & Brown September 2008 - March 2009
PULSE Health & Wellness May 2006 - August 2008
Studeo Interactive Direct January 2005 - March 2006
Skills
Traffic Management, Print Production Process, Account Management, Microsoft Office, Project Management, Production Managment, Production Planning, Copywriting, Copy Editing, Proofreading, Creative Direction, Marketing Communications, Advertising, Marketing, Direct Mail
Education
California State University-Fullerton 2001 — 2005
BA, Communications, Advertising
Burbank City Federal Credit Union March 2011 - Present
American First Credit Union February 2002 - February 2011
Education
California State University-Fullerton 2006 — 2008
B.A., Communications / Advertising
La Habra High School 1986 — 1990
Interior Designers Institute
Certificate of Interior Design, Interior Design
American First Credit Union November 2013 - Present
American First Credit Union April 1985 - Present
American First Credit Union Compliance ManagerAmerican First Credit Union1985 - 2009
American First Credit Union April 1985 - January 2007
American First Credit Union July 1996 - July 1999
American First Credit Union November 1987 - June 1989
Skills
Financial Analysis, Fraud, Credit Unions, Loans, Budgets, Risk Management, Process Improvement, Bank Secrecy Act, Credit, Change Management, AML, Banking, Executive Management, Outlook, Microsoft Word, Vendor Management, Loan Servicing, Underwriting, Strategic Planning, KYC, Management, Mortgage Lending, Consumer Lending, Enterprise Risk...
Education
Pepperdine University 1971 — 1973
Freelance January 1993 - Present
Partners Federal Credit Union April 2008 - Present
Partners Federal Credit Union October 2007 - April 2008
Eagle Community Credit Union March 2003 - August 2005
92.9 KISM January 2002 - December 2002
90.1 KBPK January 2001 - December 2001
AT&T Wireless 1998 - 2000
American First Credit Union September 1991 - August 1998
Skills
Customer Service, Sales Management, Sales Support, Direct Sales, Account Management, Computer Literate, Excel, Word, Outlook, Training & Development, Team Motivator, Coaching, Interviewing, Production, Credit Unions, Voice Over, PowerPoint, Problem Solving, Radio, Customer Relations, Team Building, Team Leadership, Mentoring, Scheduling, Budgeting, Public Speaking, Event Management, Hiring, Operations Management, Microsoft Office, Employee Relations, Event Planning, Customer Satisfaction, Time Management, Sales Process, Inventory Management, Call Center, Team Management, Consultative Selling, Supervisory Skills, Credit, Microsoft Word, Music, Video Production, Bass Guitar, Call Centers, Budgets, Leadership, Change Management, Human Resources
Education
Fullerton College / Santa Ana College 2004 — 2008
AA, Communications
Santa Ana College 2005 — 2006
AA, Business
Fullerton College 1995 — 1997
AA, Radio & Television Broadcasting
American First Credit Union June 2011 - Present
American First Credit Union 1998 - July 2011
Home Savings of America 1994 - 1998
Skills
Banking, Loans, Real Estate, Credit Unions, Credit Risk, Project Management, Underwriting, Leadership, Marketing, Customer Service, Credit Analysis, Refinance, Mortgage Lending, Loan Servicing, Credit, Sales
Education
Cerritos College 2000 — 2002
Business Law
Bank of the West March 2011 - Present
American First Credit Union August 2004 - February 2011
Skills
Refinance, Marketing, Mortgage Lending
Education
Cal State Fullerton 2001 — 2004
Bachelor of Arts (B.A.), Broadcast Journalism
American First Credit Union January 2008 - Present
American First Credit Union April 1987 - January 2008
Skills
Banking, Credit, Loans, Credit Risk, Financial Analysis, Credit Analysis, Credit Unions, Underwriting, Refinance, Forecasting
Education
Ashford University 2008 — 2012
Bachelor of Business Administration (BBA), Accounting and Project Management, 3.96
same May 2010 - Present
American First Credit Union June 1990 - May 2010
In transition - looking for new opportunity June 1990 - May 2010
Skills
Credit Unions, Mortgage Lending, Loans, Credit, Banking, Underwriting, Strategic Planning, Sales Management, Risk Management, Portfolio Management, Team Building, Operations Management
Education
same 2012 — 2019
California State University-Fullerton 1970 — 1975
Bachelor of Arts, Business Administration - Finance
SchoolsFirst Federal Credit Union April 2013 - Present
SchoolsFirst Federal Credit Union November 2011 - March 2013
Bon Sole' May 2011 - June 2011
La La Land Design and Production January 2011 - March 2011
American First Credit Union 2000 - 2010
Coast 360 Federal Credit Union (formerly Gov't. of Guam Employees Federal Credit Union) November 1999 - August 2000
Bank of Hawaii June 1995 - November 1999
Skills
Trend Analysis, Footwear, Styling, Marketing, Merchandising, Fashion Design, Wholesale, Illustrator, Retail, Loans, Photoshop, Banking
Education
Fashion Institute of Design & Merchandising 2010 — 2011
AA
Fashion Institute of Design & Merchandising 2009 — 2010
AA
University of Guam
American First Credit Union April 2015 - Present
!NCRDBL Brands May 2014 - September 2014
CSUF Phi Beta Lambda June 2013 - June 2014
Epsilon Nu Tau Fraternity, Inc. March 2011 - June 2014
CSUF Phi Beta Lambda June 2012 - June 2013
Epsilon Nu Tau Fraternity, Inc. December 2011 - June 2012
Epsilon Nu Tau Fraternity, Inc. May 2011 - December 2011
Skills
Event Management, Social Networking, Social Media Marketing, PowerPoint, Leadership, Event Planning, Written & Oral..., Facebook, Fundraising, Management, Time Management, Marketing, Social Media, Public Speaking, Market Research, Nonprofits, Public Relations, Microsoft Office, Microsoft Word, Microsoft Excel, Marketing Strategy, Strategic Planning, Team Leadership, Entrepreneurship
Education
California State University-Fullerton - College of Business and Economics 2009 — 2014
Bachelor's Degree, Business Administration: Marketing and Information Systems
Retired and enjoying time to pursue personal interests and family January 2015 - Present
American First Credit Union March 1997 - Present
Home Savings of America August 1989 - March 1997
Union Bank October 1981 - August 1989
Skills
Skip Tracing, Credit Unions, Loans, Credit, Debt Settlement, Banking, Process Improvement, Account Management, Credit Risk, Fraud, New Business Development, Credit Analysis, Accounts Receivable, Assets Recovery, Risk Management, Loss Mitigation, Credit Cards, Loan Servicing, Customer Retention, Call Centers, Consumer Lending, Underwriting, Portfolio Management, Commercial Lending, Executive Management, Financial Analysis
Education
Rio Hondo College 1974 — 1977
LOS ALTOS HIGH SCHOOL 1964 — 1968
Waterford Institute August 2014 - Present
Concentrix July 2011 - May 2013
American First Credit Union February 2011 - July 2011
Skills
Strategic Partnerships, Call Center, Customer Service, Banking, Sales, Account Management, Microsoft Excel, Sales Management, Financial Analysis, Outlook, Microsoft Office, Forecasting, Microsoft Word, Marketing, Leadership, Channel Partner..., Channel Sales, Salesforce.com, Management, Process Improvement, B2B, Customer Retention, Credit, Negotiation, Channel Partners, Business Development, Team Leadership, Team Management, Solution Selling, Sales Process, Lead Generation, Direct Sales, CRM, Customer Satisfaction, SaaS, Sales Operations, Call Centers, Customer Experience
Education
Salt Lake Community College 2011 — 2012
Rite Aid Pharmacy May 2011 - Present
CVS Pharmacy August 2003 - March 2010
American First Credit Union March 1999 - July 2002
Skills
Human Resources, Typing, Training, Management, Recruiting, Employee Benefits, 10 Key, Data Entry, Call Center, Banking, Mentoring, Business Planning, Payroll, Invoicing, Inventory Management, Hiring, Retail, Employee Training, Interviews, Team Building, Loss Prevention, Process Scheduler
Education
Hinds Community College 1980 — 1982
General, Business Administration and Management, General
Huntington Beach City Employees Credit Union May 2015 - Present
Huntington Beach City Employees Credit Union January 2000 - August 2015
American First Credit Union 2003 - 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Budgets
Education
Ashford University 2012 — 2014
Psychology
American First Credit Union April 2009 - Present
Arrowhead Credit Union June 2007 - April 2009
Skills
Banking, Credit, Retail Banking, Loans, Customer Service, Consumer Lending, Risk Management, Financial Analysis
Education
Cypress College
Community 1st Credit Union June 2015 - Present
Advantage Sales & Marketing April 2013 - September 2014
Evangelical Christian Credit Union January 2008 - June 2012
Los Angeles National Bank January 2006 - January 2008
American First Credit Union October 2001 - January 2006
Lusk & Associates Inc. August 2000 - October 2001
Act 1 Personnel June 2000 - August 2000
Consumer Credit Counseling Service of Orange County December 1993 - May 2000
Community Bank March 1987 - February 1993
Skills
Coaching, Sales, Leadership, Strategic Planning, Talent Acquisition, Team Building, Management, Training
Education
Colegio Superior de Senoritas 1973 — 1977
High School Diploma
Fullerton College
Hawaii Community Federal Credit Union 2014 - 2015
American Savings Bank 2013 - 2014
Alaska USA 2012 - 2013
Western Federal Credit Union 2010 - 2012
American First Credit Union 2006 - 2009
Education
Cypress College
Business, Management, Marketing, and Related Support Services