American Support
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American Support Employees
Employee
Years
Job
Industry
Matt Zemon Matt Zemon's American Support Experience October 2006 - Present
Job Exceptional inbound and outbound telesales results for some of America’s largest companies.
Industry Telecommunications
Experience
American Support October 2006 - Present
LiveAnswer March 2014 - Present
Bulk TV & Internet September 2004 - October 2006
The Brand Foundry and The Original Canopy Tour February 2001 - August 2004
Skills
Call Centers, Telecommunications, Leadership, Strategy, Customer Service, Technical Support, Management, Call Center, Contact Centers, Integration, Team Building, Sales, Customer Experience, Performance Management, Outsourcing, Telemarketing, Computer Network..., VoIP, Workforce Management, Customer Retention, Team Leadership, Cables, Broadband, Enterprise Software, Vendor Management, Field Support, Network Administration, Salesforce.com, Telecommunications..., Customer Satisfaction, Lead Generation, Subscriptions, Operations Management, Process Improvement, Direct Sales, Leadership Development, Subscriber Management, Inbound Marketing, Training, Sales Operations, Sales Management, Team Management, Dispatch, Contact Center, Telecommunications Sales, Telecommunications..., Cable, Networking, Telesales, Network Operations
Education
MIT 2010 — 2012
EO/MIT Entrepreneurial Masters Program
University of Richmond 1990 — 1994
BA, Leadership Studies
American Support October 2006 - Present
LiveAnswer March 2014 - Present
Bulk TV & Internet September 2004 - October 2006
The Brand Foundry and The Original Canopy Tour February 2001 - August 2004
Skills
Call Centers, Telecommunications, Leadership, Strategy, Customer Service, Technical Support, Management, Call Center, Contact Centers, Integration, Team Building, Sales, Customer Experience, Performance Management, Outsourcing, Telemarketing, Computer Network..., VoIP, Workforce Management, Customer Retention, Team Leadership, Cables, Broadband, Enterprise Software, Vendor Management, Field Support, Network Administration, Salesforce.com, Telecommunications..., Customer Satisfaction, Lead Generation, Subscriptions, Operations Management, Process Improvement, Direct Sales, Leadership Development, Subscriber Management, Inbound Marketing, Training, Sales Operations, Sales Management, Team Management, Dispatch, Contact Center, Telecommunications Sales, Telecommunications..., Cable, Networking, Telesales, Network Operations
Education
MIT 2010 — 2012
EO/MIT Entrepreneurial Masters Program
University of Richmond 1990 — 1994
BA, Leadership Studies
Nicholas Magoulas Nicholas Magoulas's American Support Experience January 2012 - November 2014
Job Healthcare Student and Professional
Industry Hospital & Health Care
Experience
American Support January 2012 - November 2014
Evergreen Sales and Marketing; AMS, LLC 2009 - 2012
Evergreen Sales and Marketing 2006 - 2009
Evergreen Sales and Marketing 2005 - 2006
Skills
Phlebotomy, Venipuncture, Healthcare, Human Nutrition, Certified Nursing..., Home Health Care, Nutrition Education, BLS, Nutrition, Nutrition Analysis, Long-term Care, Healthcare Industry, Training, Call Centers, Technical Support, Team Leadership, Customer Service, Web Design, Management, Inbound Marketing, Telecommunications, Call Center, Proofreading, Sales, Web Development, Vendor Management, Team Building, Leadership, Account Management, Strategic Planning, Outsourcing, Sales Management, Customer Satisfaction, Project Management, Customer Experience, Quality Assurance, CRM
Education
Kaplan University 2014 — 2017
Master's Degree, Healthcare Education
Kaplan University 2009 — 2012
Bachelors in Nutritional Sciences
Spruce Creek High School 1995 — 1999
High School Diploma
American Support January 2012 - November 2014
Evergreen Sales and Marketing; AMS, LLC 2009 - 2012
Evergreen Sales and Marketing 2006 - 2009
Evergreen Sales and Marketing 2005 - 2006
Skills
Phlebotomy, Venipuncture, Healthcare, Human Nutrition, Certified Nursing..., Home Health Care, Nutrition Education, BLS, Nutrition, Nutrition Analysis, Long-term Care, Healthcare Industry, Training, Call Centers, Technical Support, Team Leadership, Customer Service, Web Design, Management, Inbound Marketing, Telecommunications, Call Center, Proofreading, Sales, Web Development, Vendor Management, Team Building, Leadership, Account Management, Strategic Planning, Outsourcing, Sales Management, Customer Satisfaction, Project Management, Customer Experience, Quality Assurance, CRM
Education
Kaplan University 2014 — 2017
Master's Degree, Healthcare Education
Kaplan University 2009 — 2012
Bachelors in Nutritional Sciences
Spruce Creek High School 1995 — 1999
High School Diploma
Francine Hamanne Francine Hamanne's American Support Experience March 2013 - December 2013
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Daytona State College ScannerAdvantage Medical Systems LLCJune 2012 - July 2014
Hudson Insurance Group January 2014 - March 2014
American Support March 2013 - December 2013
Florida Hospital DeLand Women Imaging August 2012 - September 2012
Hobby Lobby May 2012 - June 2012
Hopton Roofing January 2012 - January 2012
City of Orange City August 1998 - July 2010
Solar Tite Inc April 1997 - August 1998
Skills
Data Entry, Payroll, Customer Satisfaction, Invoicing, Fax, occupational licensing, airline counter agent, building permits, sales, Customer Service, Clerical Skills, call center, Accounts Payable, Accounts Receivable, Personal Income Tax..., Journaling
Education
Daytona State College 2014 — 2014
Certified for Computer Skills for Electronic Medical Record Charting
Daytona State College 2010 — 2011
A. S. Certificate, Medical Record Code Biller, 3.4
Daytona College 1998 — 2006
Incomplete AA Degree, Business Administration, 3.5
American Airlines Learning Center, Dallas, TX 1990 — 1990
Graduated and received wings, Ramp and counter agent for airlines, graduated
Daytona State College ScannerAdvantage Medical Systems LLCJune 2012 - July 2014
Hudson Insurance Group January 2014 - March 2014
American Support March 2013 - December 2013
Florida Hospital DeLand Women Imaging August 2012 - September 2012
Hobby Lobby May 2012 - June 2012
Hopton Roofing January 2012 - January 2012
City of Orange City August 1998 - July 2010
Solar Tite Inc April 1997 - August 1998
Skills
Data Entry, Payroll, Customer Satisfaction, Invoicing, Fax, occupational licensing, airline counter agent, building permits, sales, Customer Service, Clerical Skills, call center, Accounts Payable, Accounts Receivable, Personal Income Tax..., Journaling
Education
Daytona State College 2014 — 2014
Certified for Computer Skills for Electronic Medical Record Charting
Daytona State College 2010 — 2011
A. S. Certificate, Medical Record Code Biller, 3.4
Daytona College 1998 — 2006
Incomplete AA Degree, Business Administration, 3.5
American Airlines Learning Center, Dallas, TX 1990 — 1990
Graduated and received wings, Ramp and counter agent for airlines, graduated
Juanita Miller Juanita Miller's American Support Experience February 2015 - Present
Job Support Services at American Support
Industry Consumer Services
Experience
American Support February 2015 - Present
American Support July 2014 - November 2014
American Support April 2010 - March 2013
Millers Construction September 2008 - April 2010
Reserve America January 2007 - August 2008
Aspire Marketing September 2006 - January 2007
Satellite Outlet October 2004 - June 2006
Browsn Teleservices January 1997 - January 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, C++, Editing, C, Java, Call Centers, Data Entry, Customer Satisfaction, Coaching, Workforce Management, Access, Sales, Management, Customer Experience, Data Analysis, Customer Retention, Process Improvement, Troubleshooting, Analysis, Contact Centers, Operations Management, Inbound Marketing, Telemarketing, Employee Relations, Leadership, Team Building, Process Scheduler, Training, Recruiting, Software Documentation, Telephone Skills, Time Management, Fax, Team Leadership, Administrative...
Education
Ashford University 2013 — 2016
Coker College 2007 — 2007
Hard Court Learning 1997 — 2000
American Support February 2015 - Present
American Support July 2014 - November 2014
American Support April 2010 - March 2013
Millers Construction September 2008 - April 2010
Reserve America January 2007 - August 2008
Aspire Marketing September 2006 - January 2007
Satellite Outlet October 2004 - June 2006
Browsn Teleservices January 1997 - January 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, C++, Editing, C, Java, Call Centers, Data Entry, Customer Satisfaction, Coaching, Workforce Management, Access, Sales, Management, Customer Experience, Data Analysis, Customer Retention, Process Improvement, Troubleshooting, Analysis, Contact Centers, Operations Management, Inbound Marketing, Telemarketing, Employee Relations, Leadership, Team Building, Process Scheduler, Training, Recruiting, Software Documentation, Telephone Skills, Time Management, Fax, Team Leadership, Administrative...
Education
Ashford University 2013 — 2016
Coker College 2007 — 2007
Hard Court Learning 1997 — 2000
Angel Richardson Angel Richardson's American Support Experience January 2009 - August 2011
Job Team lead, Customer Solutions at OptiCare Managed Vision
Industry Insurance
Experience
OptiCare Managed Vision July 2013 - Present
Manpower/ Merck March 2012 - February 2013
TrialCard October 2011 - March 2012
American Support January 2009 - August 2011
West Corporation of Rocky Mount January 2008 - July 2008
Kelly Services April 2007 - September 2007
Skills
Data Entry, Troubleshooting, Training, Customer Service, GMP, Quality Control, Sop, Warehousing, Call Centers, Packaging, Selling, Inspection, Customer Satisfaction, Workforce Management, Technical Support, Customer Experience, Process Improvement, Microsoft Office, Vendor Management, Telephone Skills, Team Leadership
Education
North Carolina Wesleyan College
Winston-Salem State University
OptiCare Managed Vision July 2013 - Present
Manpower/ Merck March 2012 - February 2013
TrialCard October 2011 - March 2012
American Support January 2009 - August 2011
West Corporation of Rocky Mount January 2008 - July 2008
Kelly Services April 2007 - September 2007
Skills
Data Entry, Troubleshooting, Training, Customer Service, GMP, Quality Control, Sop, Warehousing, Call Centers, Packaging, Selling, Inspection, Customer Satisfaction, Workforce Management, Technical Support, Customer Experience, Process Improvement, Microsoft Office, Vendor Management, Telephone Skills, Team Leadership
Education
North Carolina Wesleyan College
Winston-Salem State University
Shriya Hota's American Support Experience October 2008 - Present
Job Senior Reporting Analyst
Industry Computer Software
Experience
American Support October 2008 - Present
Skills
Salesforce.com, Business Analysis, Business Objects, Cognos, Business Intelligence, Analytics, PL/SQL, Process Automation, Informatica, Microsoft SQL Server, Integration, Dashboard, Data Analysis, Troubleshooting, Oracle E-Business Suite, Business Process..., Telecommunications, Process Improvement, ETL, SDLC, Requirements Gathering, Oracle, MySQL, Requirements Analysis, Data Warehousing, Database Design, Access, SQL, Data Migration, Software Documentation, Vendor Management, CRM, Visio, Analysis, Databases, Billing Systems, CSG, Telecommunications...
Education
Sambalpur University 2002 — 2005
Master's degree, Computer Science
Sambalpur University 1999 — 2002
Bachelor's degree, Computer Science
G.M.College Sambalpur India 1997 — 1999
Physics, Maths, Chemistry, Statistics, English
St Joseph Convent High School 1987 — 1997
American Support October 2008 - Present
Skills
Salesforce.com, Business Analysis, Business Objects, Cognos, Business Intelligence, Analytics, PL/SQL, Process Automation, Informatica, Microsoft SQL Server, Integration, Dashboard, Data Analysis, Troubleshooting, Oracle E-Business Suite, Business Process..., Telecommunications, Process Improvement, ETL, SDLC, Requirements Gathering, Oracle, MySQL, Requirements Analysis, Data Warehousing, Database Design, Access, SQL, Data Migration, Software Documentation, Vendor Management, CRM, Visio, Analysis, Databases, Billing Systems, CSG, Telecommunications...
Education
Sambalpur University 2002 — 2005
Master's degree, Computer Science
Sambalpur University 1999 — 2002
Bachelor's degree, Computer Science
G.M.College Sambalpur India 1997 — 1999
Physics, Maths, Chemistry, Statistics, English
St Joseph Convent High School 1987 — 1997
Kenya Stallworth Kenya Stallworth's American Support Experience March 2010 - May 2012
Job Regional Director/Supervisor at Daily Money Team
Industry Marketing and Advertising
Experience
Daily Money Team April 2013 - Present
Sutherland Global Services May 2012 - November 2012
American Support March 2010 - May 2012
12 Second Commute January 2010 - April 2011
Critical Mass Media 1999 - 2000
Skills
Customer Relations, Coaching, Strategic Planning, Social Media, Microsoft Office, Public Relations, Marketing Strategy, Writing, Public Speaking, Online Marketing, Team Building, Customer Service, Product Development, Advertising, Word, SEO, Promotions, Marketing Communications, English, Social Media Marketing, Editing, Market Research, HTML, Business Planning, Mentoring, New Business Development, Online Advertising, Microsoft Word, Lead Generation, Team Leadership, Management, Sales, Customer Satisfaction
Education
Antonelli College 2009 — 2011
Cincinnati State Technical and Community College 2006 — 2008
boa, Business Office Applications
Daily Money Team April 2013 - Present
Sutherland Global Services May 2012 - November 2012
American Support March 2010 - May 2012
12 Second Commute January 2010 - April 2011
Critical Mass Media 1999 - 2000
Skills
Customer Relations, Coaching, Strategic Planning, Social Media, Microsoft Office, Public Relations, Marketing Strategy, Writing, Public Speaking, Online Marketing, Team Building, Customer Service, Product Development, Advertising, Word, SEO, Promotions, Marketing Communications, English, Social Media Marketing, Editing, Market Research, HTML, Business Planning, Mentoring, New Business Development, Online Advertising, Microsoft Word, Lead Generation, Team Leadership, Management, Sales, Customer Satisfaction
Education
Antonelli College 2009 — 2011
Cincinnati State Technical and Community College 2006 — 2008
boa, Business Office Applications
Tracy Thompson Tracy Thompson's American Support Experience January 2012 - December 2012
Job CMO at Baker Norris
Industry Outsourcing/Offshoring
Experience
Baker Norris September 2015 - Present
Golden Gate BPO Solutions, LLC January 2012 - September 2015
ZT Marketing June 2001 - January 2015
American Support January 2012 - December 2012
LiveOps 2007 - December 2011
Rite Way Realty May 2004 - October 2007
MonierLifetile October 1999 - May 2001
Skills
Business Development, Social Media Marketing, Contact Center..., Pipeline Development, Lead Generation, Business Process..., Contact Center, Salesforce.com, Demand Generation, Direct Marketing, Virtual Work, Cloud Computing, Direct Response, Networking, Marketing Strategy, Marketing Automation, Outsourcing, SaaS, Contact Center Strategy, Public Speaking, Sales Management, Social Networking, CRM, BPO, Management, Contact Centers, Call Centers, New Business Development, Customer Experience, Telemarketing, Marketing, Sales, Recruiting, B2B, Strategic Planning, Sales Presentations, Account Management, Business Planning, Solution Selling, Customer Retention, Direct Sales, Strategy, Customer Acquisition, Strategic Partnerships, Vendor Management, Multi-channel Marketing, Consulting, Inbound Marketing
Education
Ohio University
Political Science
Cleveland State University
Athletic Training
Baker Norris September 2015 - Present
Golden Gate BPO Solutions, LLC January 2012 - September 2015
ZT Marketing June 2001 - January 2015
American Support January 2012 - December 2012
LiveOps 2007 - December 2011
Rite Way Realty May 2004 - October 2007
MonierLifetile October 1999 - May 2001
Skills
Business Development, Social Media Marketing, Contact Center..., Pipeline Development, Lead Generation, Business Process..., Contact Center, Salesforce.com, Demand Generation, Direct Marketing, Virtual Work, Cloud Computing, Direct Response, Networking, Marketing Strategy, Marketing Automation, Outsourcing, SaaS, Contact Center Strategy, Public Speaking, Sales Management, Social Networking, CRM, BPO, Management, Contact Centers, Call Centers, New Business Development, Customer Experience, Telemarketing, Marketing, Sales, Recruiting, B2B, Strategic Planning, Sales Presentations, Account Management, Business Planning, Solution Selling, Customer Retention, Direct Sales, Strategy, Customer Acquisition, Strategic Partnerships, Vendor Management, Multi-channel Marketing, Consulting, Inbound Marketing
Education
Ohio University
Political Science
Cleveland State University
Athletic Training
Valencia Smith Valencia Smith's American Support Experience March 2015 - Present
Job basket maker
Industry Marketing and Advertising
Experience
American Support March 2015 - Present
Sears Holdings Corporation September 2012 - September 2014
TeleTech August 2010 - May 2012
Education
Columbus State University 2006 — 2012
Accounting & Marketing
American Support March 2015 - Present
Sears Holdings Corporation September 2012 - September 2014
TeleTech August 2010 - May 2012
Education
Columbus State University 2006 — 2012
Accounting & Marketing
Paula Weintraut Paula Weintraut's American Support Experience February 2012 - May 2013
Job OEC Specialist at National Telecommuting Institute
Industry Consumer Services
Experience
National Telecommuting Institute January 2011 - Present
American Support February 2012 - May 2013
United States Cellular February 1999 - April 2004
Albertsons August 1989 - September 2000
Skills
Call Center, Workforce Management, Contact Centers, Customer Service, Technical Support, Telemarketing, Customer Experience, Customer Retention, Data Entry, Vendor Management, Team Building, Telecommunications, Microsoft Office, Process Scheduler, Administrative..., Office Management, Operations Management, Process Improvement, Account Management, Customer Satisfaction, Sales, Training, Recruiting, Team Leadership, Troubleshooting, Telephone Skills, Fax, Outlook, Leadership, Coaching, Team Management, Inbound Marketing, Management, Microsoft Word, Employee Relations, Microsoft Excel, Contact Center..., Sales Management, Budgets, Direct Sales, Project Planning, Business Analysis, Cashiering, Change Management, Analysis, Billing Systems, Social Networking, Disabilities, Google Docs, Public Speaking
Education
Ferris State University 1975 — 1976
Graphic Arts English, English Language and Literature, General
Mt Pleasant Vocational 1973 — 1975
Graphic Arts, English Major
National Telecommuting Institute January 2011 - Present
American Support February 2012 - May 2013
United States Cellular February 1999 - April 2004
Albertsons August 1989 - September 2000
Skills
Call Center, Workforce Management, Contact Centers, Customer Service, Technical Support, Telemarketing, Customer Experience, Customer Retention, Data Entry, Vendor Management, Team Building, Telecommunications, Microsoft Office, Process Scheduler, Administrative..., Office Management, Operations Management, Process Improvement, Account Management, Customer Satisfaction, Sales, Training, Recruiting, Team Leadership, Troubleshooting, Telephone Skills, Fax, Outlook, Leadership, Coaching, Team Management, Inbound Marketing, Management, Microsoft Word, Employee Relations, Microsoft Excel, Contact Center..., Sales Management, Budgets, Direct Sales, Project Planning, Business Analysis, Cashiering, Change Management, Analysis, Billing Systems, Social Networking, Disabilities, Google Docs, Public Speaking
Education
Ferris State University 1975 — 1976
Graphic Arts English, English Language and Literature, General
Mt Pleasant Vocational 1973 — 1975
Graphic Arts, English Major
Omari Gordon Omari Gordon's American Support Experience August 2014 - February 2015
Job Inbound Sales Representative at American Support
Industry Consumer Electronics
Experience
Randstad March 2015 - Present
American Support August 2014 - February 2015
Apple June 2013 - April 2014
State Farm February 2013 - August 2013
Apple July 2012 - December 2012
Comcast October 2010 - January 2012
The Overseer Protective Services, LLC May 2010 - December 2010
Luv My Pet August 2008 - March 2010
TLS Electic December 2008 - December 2009
Animal Health Services May 2007 - August 2008
Skills
OS X, Customer Service, Retail, Sales, Customer Experience, Mac OS, Customer Satisfaction, Mac, Microsoft Office, Management, Training, Mobile Devices, Windows, Leadership, Team Leadership, Call Centers, Account Management, Customer Retention, Teamwork, Telecommunications, Time Management, Data Entry, Testing, Telephone Skills, PowerPoint, Sales Management, Microsoft Word, Troubleshooting, Technical Support, Sales Process, Communication, Microsoft Excel, Operating Systems, Direct Sales, Public Speaking, Sales Operations, Solution Selling, Product Marketing, Marketing, Team Management
Education
Dekalb Technical College 2013 — 2014
Phlebotomy Technician/Phlebotomist
Georgia Perimeter College 2008 — 2009
Electrical and Electronics Engineering
IBEW 2008 — 2009
Electrician
Randstad March 2015 - Present
American Support August 2014 - February 2015
Apple June 2013 - April 2014
State Farm February 2013 - August 2013
Apple July 2012 - December 2012
Comcast October 2010 - January 2012
The Overseer Protective Services, LLC May 2010 - December 2010
Luv My Pet August 2008 - March 2010
TLS Electic December 2008 - December 2009
Animal Health Services May 2007 - August 2008
Skills
OS X, Customer Service, Retail, Sales, Customer Experience, Mac OS, Customer Satisfaction, Mac, Microsoft Office, Management, Training, Mobile Devices, Windows, Leadership, Team Leadership, Call Centers, Account Management, Customer Retention, Teamwork, Telecommunications, Time Management, Data Entry, Testing, Telephone Skills, PowerPoint, Sales Management, Microsoft Word, Troubleshooting, Technical Support, Sales Process, Communication, Microsoft Excel, Operating Systems, Direct Sales, Public Speaking, Sales Operations, Solution Selling, Product Marketing, Marketing, Team Management
Education
Dekalb Technical College 2013 — 2014
Phlebotomy Technician/Phlebotomist
Georgia Perimeter College 2008 — 2009
Electrical and Electronics Engineering
IBEW 2008 — 2009
Electrician
Sabrina Daniels's American Support Experience 2012 - 2013
Job Library Technician
Industry Telecommunications
Experience
Tooele City Library January 2014 - Present
American Support 2012 - 2013
CoBridge Communications December 2010 - June 2012
GCI Communication Corp. October 2004 - October 2007
Waldenbooks July 2002 - January 2005
Skills
Time Management, Windows 7, Windows Vista, Windows XP Pro, Microsoft Excel, Microsoft Word, Microsoft Office, Inventory Management, Invoicing, Financial Reporting, Team Leadership, Highly motivated..., Dispatching, Warehousing, Data Analysis, Financial Analysis, Credit Analysis, Cash Management, Petty Cash, Customer Retention, Customer Service, Customer Satisfaction, Sales
Education
Utah State University 2015 — 2018
Bachelor of Arts (B.A.), Social Work
University of Guam 2010 — 2010
General Studies, English Language and Literature, General
New Mexico State University 2008 — 2008
General Studies, Psychology
University of Alaska Southeast 2003 — 2003
General Studies, Business/Commerce, General
Tooele City Library January 2014 - Present
American Support 2012 - 2013
CoBridge Communications December 2010 - June 2012
GCI Communication Corp. October 2004 - October 2007
Waldenbooks July 2002 - January 2005
Skills
Time Management, Windows 7, Windows Vista, Windows XP Pro, Microsoft Excel, Microsoft Word, Microsoft Office, Inventory Management, Invoicing, Financial Reporting, Team Leadership, Highly motivated..., Dispatching, Warehousing, Data Analysis, Financial Analysis, Credit Analysis, Cash Management, Petty Cash, Customer Retention, Customer Service, Customer Satisfaction, Sales
Education
Utah State University 2015 — 2018
Bachelor of Arts (B.A.), Social Work
University of Guam 2010 — 2010
General Studies, English Language and Literature, General
New Mexico State University 2008 — 2008
General Studies, Psychology
University of Alaska Southeast 2003 — 2003
General Studies, Business/Commerce, General
Nick Herman Nick Herman's American Support Experience November 2010 - Present
Job Director of Information Technology at American Support
Industry Telecommunications
Experience
American Support November 2010 - Present
University of Phoenix September 2008 - November 2010
Kyrene School District August 2007 - May 2008
Tempe Elementary School District August 2005 - May 2007
Skills
Management, Process Improvement, Project Management, Analysis, Integration, Data Analysis, Teaching, Continuous Improvement, Operating Systems, Call Centers, Operations Management, Team Building, Leadership, Team Leadership, Vendor Management
Education
Argosy University Phoenix 2005 — 2008
Master's of Arts, Professional Counseling
University of Minnesota-Twin Cities 2000 — 2004
Bachelor of Science (BS), Child Psychology
American Support November 2010 - Present
University of Phoenix September 2008 - November 2010
Kyrene School District August 2007 - May 2008
Tempe Elementary School District August 2005 - May 2007
Skills
Management, Process Improvement, Project Management, Analysis, Integration, Data Analysis, Teaching, Continuous Improvement, Operating Systems, Call Centers, Operations Management, Team Building, Leadership, Team Leadership, Vendor Management
Education
Argosy University Phoenix 2005 — 2008
Master's of Arts, Professional Counseling
University of Minnesota-Twin Cities 2000 — 2004
Bachelor of Science (BS), Child Psychology
Joe Yates Joe Yates's American Support Experience August 2011 - August 2012
Job Private IT Consulting at Joe Yates Self Employed
Industry Information Technology and Services
Experience
Joe Yates - Self Employed August 2012 - Present
American Support August 2011 - August 2012
Evergreen Sales & Marketing October 1993 - August 2011
Cablevision May 1988 - September 1993
Skills
Microsoft SQL Server, Application Architecture, Visual C++, Visual Basic, Network Administration, Network Security, Network Design, Wireless Networking, Router Configuration, Microsoft Applications, Telecommunications, Telephony, Third Party Vendor..., Microsoft Exchange, .NET, SCO Unix, Computer Repair, Application Support, Database Design, Database Administration, Relational Databases, Software Development, Software Design, Software Consulting, Contact Centers, Project Management, Outsourcing, Vendor Management, Call Centers, Product Management, Leadership, Inbound Marketing, Technical Support, Workforce Management, Integration, Analytics, Networking, Cloud Computing, CRM, CRM Design, Systems Integration, SQL Server Management..., Microsoft Access, IP PBX, Training, Data Center, Management, Disaster Recovery, Troubleshooting, Active Directory
Education
East Tennessee State University 1983 — 1987
BS, Computer and Information Sciences, General
Joe Yates - Self Employed August 2012 - Present
American Support August 2011 - August 2012
Evergreen Sales & Marketing October 1993 - August 2011
Cablevision May 1988 - September 1993
Skills
Microsoft SQL Server, Application Architecture, Visual C++, Visual Basic, Network Administration, Network Security, Network Design, Wireless Networking, Router Configuration, Microsoft Applications, Telecommunications, Telephony, Third Party Vendor..., Microsoft Exchange, .NET, SCO Unix, Computer Repair, Application Support, Database Design, Database Administration, Relational Databases, Software Development, Software Design, Software Consulting, Contact Centers, Project Management, Outsourcing, Vendor Management, Call Centers, Product Management, Leadership, Inbound Marketing, Technical Support, Workforce Management, Integration, Analytics, Networking, Cloud Computing, CRM, CRM Design, Systems Integration, SQL Server Management..., Microsoft Access, IP PBX, Training, Data Center, Management, Disaster Recovery, Troubleshooting, Active Directory
Education
East Tennessee State University 1983 — 1987
BS, Computer and Information Sciences, General
Theresa Leslie Theresa Leslie's American Support Experience January 2013 - Present
Job Senior Vice President Program Management & Financial Operations
Industry Telecommunications
Experience
American Support January 2013 - Present
American Support August 2011 - December 2012
American Support September 2010 - July 2011
American Support March 2009 - August 2010
DirecPath LLC November 2004 - February 2009
Skills
Process Improvement, Program Management, Management, Operations Management, Business Process, Financial Analysis, PMP, Call Centers, Professional Services, Data Analysis, Telecommunications, Vendor Management, Financial Operations..., Cross Functional Team..., Account Management, Analytics, Business Analysis, Call Center, Cross-functional Team..., Contact Centers, Customer Experience, Customer Satisfaction, Customer Service, Forecasting, Inbound Marketing, Leadership, Outsourcing, Performance Management, Product Management, Project Management, Recruiting, Salesforce.com, Team Building, Team Leadership, Technical Support, Telemarketing, Training, Troubleshooting, VoIP, Workforce Management
Education
Niagara University 1993 — 1996
Bachelor of Arts (B.A.)
American Support January 2013 - Present
American Support August 2011 - December 2012
American Support September 2010 - July 2011
American Support March 2009 - August 2010
DirecPath LLC November 2004 - February 2009
Skills
Process Improvement, Program Management, Management, Operations Management, Business Process, Financial Analysis, PMP, Call Centers, Professional Services, Data Analysis, Telecommunications, Vendor Management, Financial Operations..., Cross Functional Team..., Account Management, Analytics, Business Analysis, Call Center, Cross-functional Team..., Contact Centers, Customer Experience, Customer Satisfaction, Customer Service, Forecasting, Inbound Marketing, Leadership, Outsourcing, Performance Management, Product Management, Project Management, Recruiting, Salesforce.com, Team Building, Team Leadership, Technical Support, Telemarketing, Training, Troubleshooting, VoIP, Workforce Management
Education
Niagara University 1993 — 1996
Bachelor of Arts (B.A.)
Andrea Steward Andrea Steward's American Support Experience February 2012 - December 2014
Job Data Entry Clerk at Open Hand Atlanta
Industry Human Resources
Experience
Open Hand Atlanta February 2013 - Present
Open Hand Atlanta October 2012 - Present
American Support February 2012 - December 2014
MCI Corporation April 2003 - September 2005
Skills
Recruiting, Employee Relations, Performance Management, Onboarding, HRIS, Talent Acquisition, Call Center, Training, Customer Service, Lead Generation, Performance Appraisal, Leadership Development, Teamwork, Team Building, Call Centers, Human Resources, Coaching, Interviews, Management, Data Entry, Customer Satisfaction, Process Improvement
Education
Colorado Tech University online 2008 — 2012
MBA, HUMAN RESOURCES, 3.0
Colorado Technical University 2008 — 2011
Bachelor's Degree, Business Administration and Management, General/ Internation Business
Open Hand Atlanta February 2013 - Present
Open Hand Atlanta October 2012 - Present
American Support February 2012 - December 2014
MCI Corporation April 2003 - September 2005
Skills
Recruiting, Employee Relations, Performance Management, Onboarding, HRIS, Talent Acquisition, Call Center, Training, Customer Service, Lead Generation, Performance Appraisal, Leadership Development, Teamwork, Team Building, Call Centers, Human Resources, Coaching, Interviews, Management, Data Entry, Customer Satisfaction, Process Improvement
Education
Colorado Tech University online 2008 — 2012
MBA, HUMAN RESOURCES, 3.0
Colorado Technical University 2008 — 2011
Bachelor's Degree, Business Administration and Management, General/ Internation Business
Shenice Brimm Shenice Brimm's American Support Experience June 2009 - May 2013
Job Outbound sales...
Industry Telecommunications
Experience
Web.com June 2013 - Present
American Support June 2009 - May 2013
ADT May 2008 - November 2008
Skills
Call Centers, Customer Experience, Telemarketing, Contact Centers, Customer Satisfaction, Customer Service, Vendor Management, Team Management, Operations Management, Payroll, Supervisory Skills, Outbound Marketing, Data Center, Coaching, Sales
Education
Everest University-Jacksonville
Marketing
Nathan Bedford Forrest
Web.com June 2013 - Present
American Support June 2009 - May 2013
ADT May 2008 - November 2008
Skills
Call Centers, Customer Experience, Telemarketing, Contact Centers, Customer Satisfaction, Customer Service, Vendor Management, Team Management, Operations Management, Payroll, Supervisory Skills, Outbound Marketing, Data Center, Coaching, Sales
Education
Everest University-Jacksonville
Marketing
Nathan Bedford Forrest
Megan Shipe's American Support Experience April 2013 - Present
Job Recruiter at American Support
Industry Law Enforcement
Experience
American Support April 2013 - Present
City of Alexandria Police Department April 2012 - April 2013
Skills
Childcare, Fingerprinting, Administrative..., Filing, Cashiering, Data Entry, Telephone Skills, Time Management, Critical Thinking, Phone Etiquette, Clerical Skills, Receptionist Duties, Team-oriented, HR Project Management, Teamwork, PowerPoint, Clerical Work, Research, Microsoft Excel
Education
George Mason University 2010 — 2012
Pending Bachelor of Science, Criminology, Law and Society
Northern Virginia Community College 2007 — 2010
Associate's degree, General Studies
American Support April 2013 - Present
City of Alexandria Police Department April 2012 - April 2013
Skills
Childcare, Fingerprinting, Administrative..., Filing, Cashiering, Data Entry, Telephone Skills, Time Management, Critical Thinking, Phone Etiquette, Clerical Skills, Receptionist Duties, Team-oriented, HR Project Management, Teamwork, PowerPoint, Clerical Work, Research, Microsoft Excel
Education
George Mason University 2010 — 2012
Pending Bachelor of Science, Criminology, Law and Society
Northern Virginia Community College 2007 — 2010
Associate's degree, General Studies
Bobbi Jo Bromley-Matthew Bobbi Jo Bromley-Matthew's American Support Experience February 2015 - Present
Job Scripting & Quality Analysis
Industry Consumer Services
Experience
American Support February 2015 - Present
American Support May 2014 - Present
TeleTech - Intuit TT January 2014 - May 2014
TeleTech August 2013 - December 2013
TeleTech July 2013 - August 2013
TeleTech July 2008 - July 2013
Steamboat Yacht Club July 2007 - July 2008
Red Garter Restaurant February 1994 - July 2006
Skills
Customer Experience, Team Leadership, Management, Microsoft Office, Microsoft Excel, Outlook, Call Centers, Microsoft Word, Event Management, Soft Skills, Training, Creative Writing, Customer Service, Customer Satisfaction, Technical Support, Quality Assurance, Leadership, Process Improvement, Team Management, Vendor Management
Education
Massachusetts Institute of Technology Open Courseware 2014 — 2014
Lean Six Sigma Methods, Lean
State University of New York Empire State College
Business Administration and Management, General
American Support February 2015 - Present
American Support May 2014 - Present
TeleTech - Intuit TT January 2014 - May 2014
TeleTech August 2013 - December 2013
TeleTech July 2013 - August 2013
TeleTech July 2008 - July 2013
Steamboat Yacht Club July 2007 - July 2008
Red Garter Restaurant February 1994 - July 2006
Skills
Customer Experience, Team Leadership, Management, Microsoft Office, Microsoft Excel, Outlook, Call Centers, Microsoft Word, Event Management, Soft Skills, Training, Creative Writing, Customer Service, Customer Satisfaction, Technical Support, Quality Assurance, Leadership, Process Improvement, Team Management, Vendor Management
Education
Massachusetts Institute of Technology Open Courseware 2014 — 2014
Lean Six Sigma Methods, Lean
State University of New York Empire State College
Business Administration and Management, General
Joanne Earl Villanueva Joanne Earl Villanueva's American Support Experience January 2013 - June 2013
Job Customer Service Representative at Synter Resource Group
Industry
Experience
Synter Resource Group September 2014 - Present
Moo-na Lisa July 2014 - September 2014
Stone Ledge Manor July 2013 - March 2014
American Support January 2013 - June 2013
Skills
Engaging Personality, Microsoft Office, Meticulous eye for..., Delivers exceptional..., Multi Tasking, Reliable team worker, Reliable and punctual, Strong problem solver, Customer Service, Sales, Administration, Data Entry, Telephone Skills, Customer Satisfaction
Education
Trident Technical College 2014 — 2016
Associate of Arts and Sciences (AAS), Computer Programming
Hillsborough Community College 2008 — 2012
Associate of Arts (AA), Photography
Tampa Bay Technical High School 2006 — 2008
High School Diploma, Journalism
Synter Resource Group September 2014 - Present
Moo-na Lisa July 2014 - September 2014
Stone Ledge Manor July 2013 - March 2014
American Support January 2013 - June 2013
Skills
Engaging Personality, Microsoft Office, Meticulous eye for..., Delivers exceptional..., Multi Tasking, Reliable team worker, Reliable and punctual, Strong problem solver, Customer Service, Sales, Administration, Data Entry, Telephone Skills, Customer Satisfaction
Education
Trident Technical College 2014 — 2016
Associate of Arts and Sciences (AAS), Computer Programming
Hillsborough Community College 2008 — 2012
Associate of Arts (AA), Photography
Tampa Bay Technical High School 2006 — 2008
High School Diploma, Journalism
Antoine Cade's American Support Experience December 2014 - Present
Job Customer Service Supervisor at American Support & Co Founder of Currency Digital LLC
Industry Accounting
Experience
American Support December 2014 - Present
American Support March 2014 - August 2014
American Support June 2013 - March 2014
Skills
Leadership, Public Speaking, Team Leadership, Leadership Development, Outlook, Microsoft Word, Event Planning, Customer Service, Facebook, Influence Others, Timely Decision Making, Writing, Problem Solving, Proposal Writing, Judgment, Techinical, Analytics, Strategic Leadership, Telecommunications..., Interpersonal Savvy, Recruiting, Screening Resumes, Conducting Interviews, Social Media Marketing, Interviews, PowerPoint, Microsoft Excel
Education
Bethune-Cookman University 2012 — 2015
American Support December 2014 - Present
American Support March 2014 - August 2014
American Support June 2013 - March 2014
Skills
Leadership, Public Speaking, Team Leadership, Leadership Development, Outlook, Microsoft Word, Event Planning, Customer Service, Facebook, Influence Others, Timely Decision Making, Writing, Problem Solving, Proposal Writing, Judgment, Techinical, Analytics, Strategic Leadership, Telecommunications..., Interpersonal Savvy, Recruiting, Screening Resumes, Conducting Interviews, Social Media Marketing, Interviews, PowerPoint, Microsoft Excel
Education
Bethune-Cookman University 2012 — 2015
La Bradney Banks La Bradney Banks's American Support Experience January 2015 - Present
Job BethuneCookman University
Industry Marketing and Advertising
Experience
American Support January 2015 - Present
Bethune-Cookman University Office of Institutional Advancement September 2012 - Present
Burger King Corporation January 2014 - January 2015
Bethune-Cookman University Pre-Alumni Council August 2013 - May 2014
Daytona Lagoon April 2013 - August 2013
Skills
Marketing, Social Media, Customer Service, Fundraising, Public Speaking, Research, Microsoft Office, Digital Media, Management, Creative Writing, Business, Networking, Critical Thinking, Organization, Ideas Development, Team Building, Advertising, PC, Social Networking, Sports, Sales, Microsoft Word, PowerPoint, Teamwork, Time Management
Education
Bethune-Cookman University 2010 — 2014
Bachelor of Science (BS), Business Administration and Management, General
American Support January 2015 - Present
Bethune-Cookman University Office of Institutional Advancement September 2012 - Present
Burger King Corporation January 2014 - January 2015
Bethune-Cookman University Pre-Alumni Council August 2013 - May 2014
Daytona Lagoon April 2013 - August 2013
Skills
Marketing, Social Media, Customer Service, Fundraising, Public Speaking, Research, Microsoft Office, Digital Media, Management, Creative Writing, Business, Networking, Critical Thinking, Organization, Ideas Development, Team Building, Advertising, PC, Social Networking, Sports, Sales, Microsoft Word, PowerPoint, Teamwork, Time Management
Education
Bethune-Cookman University 2010 — 2014
Bachelor of Science (BS), Business Administration and Management, General
Michelle Pitt's American Support Experience December 2010 - May 2012
Job Customer Care Professional at Alpine Access
Industry Information Technology and Services
Experience
Alpine Access September 2012 - Present
American Support December 2010 - May 2012
Fastrack Staffing May 2010 - July 2010
Palm Beach County School District October 2005 - March 2010
Kyra Infotech April 2008 - December 2009
Palm Beach County School District October 2006 - December 2009
Kyra Info Tech April 2007 - December 2008
Paige Law Firm, P.A. August 2005 - July 2006
MANPOWER November 2004 - August 2005
Action, Inc August 2003 - April 2004
Skills
Microsoft Office, Accounts Payable, Customer Service, Data Entry, Administrative..., Microsoft Excel, Office Management, PowerPoint, Microsoft Word, Recruiting, Public Speaking, Outlook, Invoicing, Telephone Skills
Education
PC Professor 2007 — 2007
Certificate, Computer Repair
Palm Beach Atlantic University 2001 — 2003
A. A. Degree, General Studies
Ross Medical Institute 2000 — 2000
Medical Assistant
Glades Central High 1994 — 1998
High School Diploma
Alpine Access September 2012 - Present
American Support December 2010 - May 2012
Fastrack Staffing May 2010 - July 2010
Palm Beach County School District October 2005 - March 2010
Kyra Infotech April 2008 - December 2009
Palm Beach County School District October 2006 - December 2009
Kyra Info Tech April 2007 - December 2008
Paige Law Firm, P.A. August 2005 - July 2006
MANPOWER November 2004 - August 2005
Action, Inc August 2003 - April 2004
Skills
Microsoft Office, Accounts Payable, Customer Service, Data Entry, Administrative..., Microsoft Excel, Office Management, PowerPoint, Microsoft Word, Recruiting, Public Speaking, Outlook, Invoicing, Telephone Skills
Education
PC Professor 2007 — 2007
Certificate, Computer Repair
Palm Beach Atlantic University 2001 — 2003
A. A. Degree, General Studies
Ross Medical Institute 2000 — 2000
Medical Assistant
Glades Central High 1994 — 1998
High School Diploma
Katheryn Light Katheryn Light's American Support Experience April 2014 - Present
Job ArmyStrongHer
Industry Military
Experience
American Support April 2014 - Present
ArmyStrongHer June 2007 - Present
Bass Pro Shops July 2012 - February 2013
Warrior Transition Battalion, Ft Campbell, KY October 2009 - December 2011
3rd ESC April 2009 - October 2009
Warrior Transition Battalion October 2007 - April 2009
1-37 Armor May 2005 - May 2007
Skills
Military, Army, Team Leadership, Command, Security Clearance, Military Operations, Microsoft Office, Public Speaking, DoD, Leadership, Training, Marketing, Program Management, Strategic Planning, Military Families, Data Entry, Nonprofits, Event Planning, Donations, Caregivers, Veterans, Running, Workout
Education
Central Texas College
Social Work
American Support April 2014 - Present
ArmyStrongHer June 2007 - Present
Bass Pro Shops July 2012 - February 2013
Warrior Transition Battalion, Ft Campbell, KY October 2009 - December 2011
3rd ESC April 2009 - October 2009
Warrior Transition Battalion October 2007 - April 2009
1-37 Armor May 2005 - May 2007
Skills
Military, Army, Team Leadership, Command, Security Clearance, Military Operations, Microsoft Office, Public Speaking, DoD, Leadership, Training, Marketing, Program Management, Strategic Planning, Military Families, Data Entry, Nonprofits, Event Planning, Donations, Caregivers, Veterans, Running, Workout
Education
Central Texas College
Social Work
John Voss Jr John Voss Jr's American Support Experience January 2012 - August 2014
Job Contact Center Manager
Industry Outsourcing/Offshoring
Experience
American Support January 2012 - August 2014
First Data Corporation 1993 - 2005
First Data Teleservices 1995 - 1997
Teleservices 1995 - 1997
Skills
Inbound Marketing, Call Center, Vendor Management, Customer Retention, Performance Management, Telemarketing, Customer Satisfaction, Recruiting, Call Centers, Sales, Management, Workforce Management, Talent Management, Technical Support, Training, Contact Centers, Customer Service, Customer Experience, Operations Management, Team Leadership, Outsourcing, Telecommunications, Call Center Development, Coaching, Leadership, Networking, Process Improvement, Quality Assurance, Team Building
Education
University of Nebraska at Omaha 1990 — 1994
American Support January 2012 - August 2014
First Data Corporation 1993 - 2005
First Data Teleservices 1995 - 1997
Teleservices 1995 - 1997
Skills
Inbound Marketing, Call Center, Vendor Management, Customer Retention, Performance Management, Telemarketing, Customer Satisfaction, Recruiting, Call Centers, Sales, Management, Workforce Management, Talent Management, Technical Support, Training, Contact Centers, Customer Service, Customer Experience, Operations Management, Team Leadership, Outsourcing, Telecommunications, Call Center Development, Coaching, Leadership, Networking, Process Improvement, Quality Assurance, Team Building
Education
University of Nebraska at Omaha 1990 — 1994
Daniel Andrew Daniel Andrew's American Support Experience July 2015 - Present
Job Outbound Sales Representative at American Support
Industry Research
Experience
Daytona International Speedway July 2015 - Present
American Support July 2015 - Present
Skills
Psychology, Research, Public Speaking, Social Psychology, Critical Thinking, Sociology, Organization &..., Microsoft Office, Microsoft Excel, PowerPoint, Developmental Psychology, Educational Psychology, Data Analysis, Community Service, Group Projects, Organizational Behavior, Admissions, Great Personality, Microsoft Word, Microsoft Publisher, Microsoft Office 2007, Dance, Acting, Drawing, Painting, Performing Arts, Open Minded, Event Planning, Teamwork, Customer Service, Time Management, Higher Education, Social Media, Leadership, Social Networking, Outbound Marketing, Sales, Public Relations
Education
Bethune-Cookman University 2012 — 2016
Bachelor's Degree, Psychology, Minor in Sociology
Coral Springs High School 2011 — 2012
High School, Diploma
Boyd H. Anderson High School 2008 — 2010
High School
Eagle Charter Academy 2005 — 2006
Middle School, Visual and Performing Arts
Daytona International Speedway July 2015 - Present
American Support July 2015 - Present
Skills
Psychology, Research, Public Speaking, Social Psychology, Critical Thinking, Sociology, Organization &..., Microsoft Office, Microsoft Excel, PowerPoint, Developmental Psychology, Educational Psychology, Data Analysis, Community Service, Group Projects, Organizational Behavior, Admissions, Great Personality, Microsoft Word, Microsoft Publisher, Microsoft Office 2007, Dance, Acting, Drawing, Painting, Performing Arts, Open Minded, Event Planning, Teamwork, Customer Service, Time Management, Higher Education, Social Media, Leadership, Social Networking, Outbound Marketing, Sales, Public Relations
Education
Bethune-Cookman University 2012 — 2016
Bachelor's Degree, Psychology, Minor in Sociology
Coral Springs High School 2011 — 2012
High School, Diploma
Boyd H. Anderson High School 2008 — 2010
High School
Eagle Charter Academy 2005 — 2006
Middle School, Visual and Performing Arts
Giovanni Tumicelli Giovanni Tumicelli's American Support Experience April 2011 - July 2012
Job New Horizons RTP Comp Tech at Rex Hospital
Industry Information Technology and Services
Experience
AlphaNumeric at Rex Hospital November 2013 - Present
American Support April 2011 - July 2012
Builders FirstSource April 2007 - December 2008
Ablest Staffing Services June 2004 - March 2007
Kodak, Inc April 2001 - June 2004
Hampton Inn November 2001 - April 2003
Management Information Systems Group, Inc October 1997 - April 2001
First Union Mortgage Corporation April 1992 - October 1997
Skills
Recruiting, Applicant Tracking..., Training, Employee Benefits, Human Resources, New Hire Orientations, Talent Acquisition, Leadership, Deferred Compensation, Interviews
Education
Alliant International University-San Diego Scripps Ranch 1986 — 1989
BS, International Business Administration
United States International University, San Diego, CA 1986 — 1989
BS International Business Administration
AlphaNumeric at Rex Hospital November 2013 - Present
American Support April 2011 - July 2012
Builders FirstSource April 2007 - December 2008
Ablest Staffing Services June 2004 - March 2007
Kodak, Inc April 2001 - June 2004
Hampton Inn November 2001 - April 2003
Management Information Systems Group, Inc October 1997 - April 2001
First Union Mortgage Corporation April 1992 - October 1997
Skills
Recruiting, Applicant Tracking..., Training, Employee Benefits, Human Resources, New Hire Orientations, Talent Acquisition, Leadership, Deferred Compensation, Interviews
Education
Alliant International University-San Diego Scripps Ranch 1986 — 1989
BS, International Business Administration
United States International University, San Diego, CA 1986 — 1989
BS International Business Administration
Bracken Mayes's American Support Experience November 2008 - Present
Job Attorney
Industry Legal Services
Experience
American Support November 2008 - Present
Self-Employed August 2006 - Present
PreEminent Charter School August 2001 - August 2006
PreEminent Charter School 2004 - 2005
Skills
Family Law, Legal Writing, Criminal Law, Courts, Outsourcing, Training, Project Management, Appeals, Team Building, Telecommunications, Leadership, Management, Process Improvement, Recruiting, Customer Service, Legal Research, Vendor Management, Litigation
Education
North Carolina Central University School of Law 2003 — 2006
JD, Law
North Carolina Central University 2003 — 2003
MA, English
North Carolina Agricultural and Technical State University 1997 — 2001
BA, English
American Support November 2008 - Present
Self-Employed August 2006 - Present
PreEminent Charter School August 2001 - August 2006
PreEminent Charter School 2004 - 2005
Skills
Family Law, Legal Writing, Criminal Law, Courts, Outsourcing, Training, Project Management, Appeals, Team Building, Telecommunications, Leadership, Management, Process Improvement, Recruiting, Customer Service, Legal Research, Vendor Management, Litigation
Education
North Carolina Central University School of Law 2003 — 2006
JD, Law
North Carolina Central University 2003 — 2003
MA, English
North Carolina Agricultural and Technical State University 1997 — 2001
BA, English
Willie Larry Mathis Willie Larry Mathis's American Support Experience January 2011 - November 2011
Job Debt Recovery Specialist
Industry Financial Services
Experience
vISIONARY iNC. January 2011 - Present
American Support January 2011 - November 2011
Skills
Call Centers, Customer Satisfaction, Sales, Account Management, Customer Retention, Telemarketing, Customer Service, Direct Sales, Sales Management, Salesforce.com, Customer Experience, Cold Calling, Team Building, Sales Operations, Workforce Management, Sales Process, Lead Generation, Operations Management, Telecommunications, Training
Education
Florida Community College at Jacksonville 2011 — 2013
Business Management, Business Administration and Management, General
Andrew Jackson Sr High 1985 — 1988
High School, Business Administration and Management, General
vISIONARY iNC. January 2011 - Present
American Support January 2011 - November 2011
Skills
Call Centers, Customer Satisfaction, Sales, Account Management, Customer Retention, Telemarketing, Customer Service, Direct Sales, Sales Management, Salesforce.com, Customer Experience, Cold Calling, Team Building, Sales Operations, Workforce Management, Sales Process, Lead Generation, Operations Management, Telecommunications, Training
Education
Florida Community College at Jacksonville 2011 — 2013
Business Management, Business Administration and Management, General
Andrew Jackson Sr High 1985 — 1988
High School, Business Administration and Management, General
Katrina Goulden's American Support Experience May 2011 - August 2011
Job Strategy and Operations Consultant at Deloitte Consulting
Industry Management Consulting
Experience
Deloitte August 2014 - Present
Deloitte July 2012 - July 2014
University of Richmond September 2011 - December 2011
American Support May 2011 - August 2011
Massachusetts Audubon Society June 2010 - August 2010
University of Richmond October 2009 - May 2010
Massachusetts Audubon Society June 2009 - August 2009
Skills
Data Analysis, Microsoft Office, Microsoft Excel, Economics, Financial Modeling, Strategy, Research, Public Speaking, Critical Thinking, Leadership Development, Analysis, PowerPoint, Leadership, Strategic Planning, Statistics, Spanish, Management Consulting, Microsoft Word, Access, Financial Analysis, Corporate Finance, Market Research, Valuation, Analytics, Business Analysis, Process Improvement, Business Strategy, Government, Business Process..., Team Building, Change Management, Organizational Design, Business Transformation, Data Visualization, Training & Development, Stakeholder Engagement
Education
University of Richmond - Robins School of Business 2009 — 2012
BSBA, Finance
University of Richmond 2009 — 2012
BA, Leadership Studies
The University of Queensland 2010 — 2010
Study Abroad Program, Business Administration and Management, General
Deloitte August 2014 - Present
Deloitte July 2012 - July 2014
University of Richmond September 2011 - December 2011
American Support May 2011 - August 2011
Massachusetts Audubon Society June 2010 - August 2010
University of Richmond October 2009 - May 2010
Massachusetts Audubon Society June 2009 - August 2009
Skills
Data Analysis, Microsoft Office, Microsoft Excel, Economics, Financial Modeling, Strategy, Research, Public Speaking, Critical Thinking, Leadership Development, Analysis, PowerPoint, Leadership, Strategic Planning, Statistics, Spanish, Management Consulting, Microsoft Word, Access, Financial Analysis, Corporate Finance, Market Research, Valuation, Analytics, Business Analysis, Process Improvement, Business Strategy, Government, Business Process..., Team Building, Change Management, Organizational Design, Business Transformation, Data Visualization, Training & Development, Stakeholder Engagement
Education
University of Richmond - Robins School of Business 2009 — 2012
BSBA, Finance
University of Richmond 2009 — 2012
BA, Leadership Studies
The University of Queensland 2010 — 2010
Study Abroad Program, Business Administration and Management, General
Kathleen S. Grice's American Support Experience May 2014 - February 2015
Job Account Manager
Industry Telecommunications
Experience
Sutherland Global Services May 2015 - Present
Sutherland Global Services February 2015 - May 2015
American Support May 2014 - February 2015
The Harvard Drug Group December 2013 - May 2014
American Support November 2010 - July 2013
Better Ways Counseling June 2007 - October 2010
Home Instead Senior Care June 2006 - June 2007
Crossroads Group Home June 1998 - November 2005
GSP Airport International Police November 2003 - April 2005
Greenville County Detention Center December 1995 - June 1998
Skills
Call Center, Leadership Development, Onboarding, Recruiting, Workforce Management, Sales, Team Leadership, Coaching, Leadership, Customer Service, Microsoft Office, Performance Management, Customer Retention, Troubleshooting, Customer Experience, Call Centers, Process Improvement, Customer Satisfaction, Inbound Marketing, Vendor Management, Cross-functional Team..., Contact Centers, Telemarketing, Team Building, Management, Outsourcing, Quality Assurance, Team Management, Operations Management, Technical Support, Training, Analysis, Forecasting, CRM, Human Resources, Account Management, Call Center Development, Employee Relations, Process Scheduler, Marketing, Salesforce.com, Telecommunications, Software Documentation, Change Management, Budgets, Project Management, Program Management
Education
Daytona State College
Political Science
South Carolina Criminal Justice Academy
Basic Officer ; Jail Management
University of Southern Mississippi
Music Education
Sutherland Global Services May 2015 - Present
Sutherland Global Services February 2015 - May 2015
American Support May 2014 - February 2015
The Harvard Drug Group December 2013 - May 2014
American Support November 2010 - July 2013
Better Ways Counseling June 2007 - October 2010
Home Instead Senior Care June 2006 - June 2007
Crossroads Group Home June 1998 - November 2005
GSP Airport International Police November 2003 - April 2005
Greenville County Detention Center December 1995 - June 1998
Skills
Call Center, Leadership Development, Onboarding, Recruiting, Workforce Management, Sales, Team Leadership, Coaching, Leadership, Customer Service, Microsoft Office, Performance Management, Customer Retention, Troubleshooting, Customer Experience, Call Centers, Process Improvement, Customer Satisfaction, Inbound Marketing, Vendor Management, Cross-functional Team..., Contact Centers, Telemarketing, Team Building, Management, Outsourcing, Quality Assurance, Team Management, Operations Management, Technical Support, Training, Analysis, Forecasting, CRM, Human Resources, Account Management, Call Center Development, Employee Relations, Process Scheduler, Marketing, Salesforce.com, Telecommunications, Software Documentation, Change Management, Budgets, Project Management, Program Management
Education
Daytona State College
Political Science
South Carolina Criminal Justice Academy
Basic Officer ; Jail Management
University of Southern Mississippi
Music Education
Anthony Cirelli Anthony Cirelli's American Support Experience April 2012 - September 2012
Job General Manager at Nautilus Marine Construction
Industry Human Resources
Experience
Nautilus Marine Construction May 2015 - Present
Teledyne Oil & Gas May 2013 - April 2015
Vince Carter Sanctuary September 2012 - March 2013
American Support April 2012 - September 2012
Daytona Lagoon March 2005 - September 2011
Education
St. Olaf College 2005 — 2010
Bachelor of Arts (BA), Psychology
Spruce Creek High 2002 — 2005
Nautilus Marine Construction May 2015 - Present
Teledyne Oil & Gas May 2013 - April 2015
Vince Carter Sanctuary September 2012 - March 2013
American Support April 2012 - September 2012
Daytona Lagoon March 2005 - September 2011
Education
St. Olaf College 2005 — 2010
Bachelor of Arts (BA), Psychology
Spruce Creek High 2002 — 2005
Steven Schaible, SPHR's American Support Experience February 2012 - September 2013
Job Human Resources Manager at Bright House Networks
Industry Human Resources
Experience
Bright House Networks October 2013 - Present
Examiner.com December 2010 - Present
American Support February 2012 - September 2013
One Hope United January 2011 - February 2012
Children's Home Society December 2008 - December 2010
Career Education Corporation October 2004 - July 2008
Career Education Corp May 2007 - June 2008
Grand Cypress Resort May 2001 - November 2006
National Linen Services June 2002 - August 2003
Daniels Manufacturing Corporation July 1997 - June 2002
Skills
Employee Relations, FMLA, New Hire Orientations, Recruiting, Onboarding, Benefits Administration, Performance Management, Labor Relations, Employee Benefits, HRIS, Talent Management, SPHR, Personnel Management, Organizational..., Interviews, Training, Resume Writing, Leadership Development, Human Resources, Talent Acquisition, Job Descriptions, Management, Applicant Tracking..., Administration, Workforce Planning, Succession Planning, Legal Compliance, Employee Handbooks, Staff Development, PeopleSoft, ADP Payroll, College Recruiting, Payroll, Policy, Employee Engagement, Conflict Resolution, Deferred Compensation, HR Policies, Affirmative Action
Education
State University of New York College at Plattsburgh 1988 — 1991
MS, College and Personnel Counseling
Russell Sage College 1989 — 1990
Master of Science, Public Administration
Bright House Networks October 2013 - Present
Examiner.com December 2010 - Present
American Support February 2012 - September 2013
One Hope United January 2011 - February 2012
Children's Home Society December 2008 - December 2010
Career Education Corporation October 2004 - July 2008
Career Education Corp May 2007 - June 2008
Grand Cypress Resort May 2001 - November 2006
National Linen Services June 2002 - August 2003
Daniels Manufacturing Corporation July 1997 - June 2002
Skills
Employee Relations, FMLA, New Hire Orientations, Recruiting, Onboarding, Benefits Administration, Performance Management, Labor Relations, Employee Benefits, HRIS, Talent Management, SPHR, Personnel Management, Organizational..., Interviews, Training, Resume Writing, Leadership Development, Human Resources, Talent Acquisition, Job Descriptions, Management, Applicant Tracking..., Administration, Workforce Planning, Succession Planning, Legal Compliance, Employee Handbooks, Staff Development, PeopleSoft, ADP Payroll, College Recruiting, Payroll, Policy, Employee Engagement, Conflict Resolution, Deferred Compensation, HR Policies, Affirmative Action
Education
State University of New York College at Plattsburgh 1988 — 1991
MS, College and Personnel Counseling
Russell Sage College 1989 — 1990
Master of Science, Public Administration
Krystle Shaw Krystle Shaw's American Support Experience October 2013 - December 2013
Job Entrepreneur, Sales, Customer Service
Industry Consumer Services
Experience
Great VirtualWorks April 2014 - July 2014
American Support October 2013 - December 2013
Midland Park Primary January 2013 - June 2013
Teleflora April 2012 - May 2012
JK Harris & Company December 2005 - October 2011
DialAmerica November 2002 - January 2006
H&R Block January 2005 - April 2005
Skills
Telecommunications, Sales, Solution Selling, Direct Sales, Customer Service
Education
College of Charleston 2003 — 2005
Bachelor's Degree, Accounting
Trident Technical College 2000 — 2003
Associate's Degree, Accounting
Great VirtualWorks April 2014 - July 2014
American Support October 2013 - December 2013
Midland Park Primary January 2013 - June 2013
Teleflora April 2012 - May 2012
JK Harris & Company December 2005 - October 2011
DialAmerica November 2002 - January 2006
H&R Block January 2005 - April 2005
Skills
Telecommunications, Sales, Solution Selling, Direct Sales, Customer Service
Education
College of Charleston 2003 — 2005
Bachelor's Degree, Accounting
Trident Technical College 2000 — 2003
Associate's Degree, Accounting
Colin Sweeney's American Support Experience May 2011 - August 2011
Job Human Resources Records Coordinator at T. Rowe Price
Industry Human Resources
Experience
T. Rowe Price May 2014 - Present
Robert Half January 2014 - April 2014
Euler Hermes North America June 2013 - October 2013
Euler Hermes North America September 2012 - May 2013
University of Richmond August 2010 - May 2012
Jepson School of Leadership Studies August 2010 - May 2012
American Support May 2011 - August 2011
The Odyssey School May 2008 - July 2010
icastle January 2009 - May 2010
Skills
Research, Teaching Adults, Corporate Communications, Public Speaking, SPSS, Access, Analysis, Data Analysis, Market Research, Facebook, Event Planning, Teaching, Non-profits, Psychology, Statistics, Business Development, Insurance, Sales, Time Management, Leadership, Social Media, Fundraising, Spanish
Education
University of Richmond 2008 — 2012
Bachelor of Arts (BA), Leadership Studies, Jepson School of Leadership Studies
Towson High School 2004 — 2008
Diploma, Law and Public Policy Magnet Program
T. Rowe Price May 2014 - Present
Robert Half January 2014 - April 2014
Euler Hermes North America June 2013 - October 2013
Euler Hermes North America September 2012 - May 2013
University of Richmond August 2010 - May 2012
Jepson School of Leadership Studies August 2010 - May 2012
American Support May 2011 - August 2011
The Odyssey School May 2008 - July 2010
icastle January 2009 - May 2010
Skills
Research, Teaching Adults, Corporate Communications, Public Speaking, SPSS, Access, Analysis, Data Analysis, Market Research, Facebook, Event Planning, Teaching, Non-profits, Psychology, Statistics, Business Development, Insurance, Sales, Time Management, Leadership, Social Media, Fundraising, Spanish
Education
University of Richmond 2008 — 2012
Bachelor of Arts (BA), Leadership Studies, Jepson School of Leadership Studies
Towson High School 2004 — 2008
Diploma, Law and Public Policy Magnet Program
Benjamin Vanderweel Benjamin Vanderweel's American Support Experience 2012 - 2012
Job HandsOn IT Professional In Training
Industry Information Technology and Services
Experience
DME Outbound SalesKelly ServicesOctober 2012 - November 2012
Worldwide Sportswear May 2011 - May 2012
American Support 2012 - 2012
Hotkey, Inc February 2008 - May 2011
Skills
Computer Proficiency, People Skills, Telephone Skills, Empathy, Microsoft Office, Computer Hardware, Computer Repair, HTML, CSS, Windows, Social Networking, Problem Solving, Adaptability, Flexibility, Committed to..., Work Ethic, Teamwork, Humor, Internet Explorer, Firefox, Google Maps, Google Chrome, Google Search, Blogging, Web Design, Text Editing, Data Entry, Music Appreciation
Education
Colorado Technical University
Bachelor of Science, Information Technology
DME Outbound SalesKelly ServicesOctober 2012 - November 2012
Worldwide Sportswear May 2011 - May 2012
American Support 2012 - 2012
Hotkey, Inc February 2008 - May 2011
Skills
Computer Proficiency, People Skills, Telephone Skills, Empathy, Microsoft Office, Computer Hardware, Computer Repair, HTML, CSS, Windows, Social Networking, Problem Solving, Adaptability, Flexibility, Committed to..., Work Ethic, Teamwork, Humor, Internet Explorer, Firefox, Google Maps, Google Chrome, Google Search, Blogging, Web Design, Text Editing, Data Entry, Music Appreciation
Education
Colorado Technical University
Bachelor of Science, Information Technology
judah jensen judah jensen's American Support Experience 2012 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
American Support 2012 - 2012
Education
Daytona College 2012 — 2012
n/a, Computer Science
harold s. vincent high school 2010 — 2012
high school diploma
American Support 2012 - 2012
Education
Daytona College 2012 — 2012
n/a, Computer Science
harold s. vincent high school 2010 — 2012
high school diploma
carmeshia pitts carmeshia pitts's American Support Experience December 2010 - June 2011
Job Fine Art Professional
Industry Fine Art
Experience
PROFESSIONAL SKILLS May 2002 - July 2013
Convergys August 2012 - March 2013
West Corporation August 2011 - August 2012
American Support December 2010 - June 2011
Super 8 Motel April 2007 - July 2009
Skills
Marketing Strategy, Social Media, Hospitality Management, Team Building, Marketing, Event Management, Customer Service, Event Planning, Public Speaking, Graphic Design, Strategic Planning, Photoshop, PowerPoint, Advertising, Microsoft Excel, Social Media Marketing, Public Relations, Microsoft Word, Computer Repair, Video Editing, Editing, After Effects, Avid Media Composer, Troubleshooting, Microsoft Office
Education
American InterContinental University
Bachelor of Fine Arts, Media Production
PROFESSIONAL SKILLS May 2002 - July 2013
Convergys August 2012 - March 2013
West Corporation August 2011 - August 2012
American Support December 2010 - June 2011
Super 8 Motel April 2007 - July 2009
Skills
Marketing Strategy, Social Media, Hospitality Management, Team Building, Marketing, Event Management, Customer Service, Event Planning, Public Speaking, Graphic Design, Strategic Planning, Photoshop, PowerPoint, Advertising, Microsoft Excel, Social Media Marketing, Public Relations, Microsoft Word, Computer Repair, Video Editing, Editing, After Effects, Avid Media Composer, Troubleshooting, Microsoft Office
Education
American InterContinental University
Bachelor of Fine Arts, Media Production
Ben Payman Ben Payman's American Support Experience November 2011 - May 2013
Job Accounting and Finance Professional
Industry Hospitality
Experience
CCRE Real Estate July 2013 - April 2015
American Support November 2011 - May 2013
Wyndham Vacation Ownership February 2009 - January 2012
Wyndham Vacation Ownership October 2006 - February 2009
Starwood Vacation Ownership August 2002 - October 2006
Resources Global Professionals August 2000 - December 2001
International Executive Services Corp May 1999 - August 2000
Cendant January 1998 - May 1999
Wachovia Bank May 1992 - December 1997
Skills
Data Analysis, Financial Analysis, Accounting, Forecasting, Financial Reporting, Variance Analysis, GAAP, Strategic Financial..., Journal Entries, PeopleSoft, General Ledger, Sarbanes-Oxley Act, Analysis, Customer Satisfaction, Process Improvement, Internal Controls, Management, Account Reconciliation, Operations Management, Leadership, Training, Budgets, Payroll, CRM, Project Planning, Accounts Payable, Accounts Receivable, Auditing, SAP, Financial Statements, Finance, Consolidation, QuickBooks, Fixed Assets, Cash Flow, Hyperion Enterprise, Mergers & Acquisitions, Bank Reconciliation, Accruals, Managerial Finance, Cash Management, Financial Modeling, P&L, Cash Flow Forecasting, Capital Budgeting, Sarbanes-Oxley, Cost Accounting, Great Plains Software, US GAAP, Financial Accounting
Education
Wester University 2011 — 2017
Master of Business Administration (M.B.A.), Finance
Sacred Heart University 1992 — 2000
B.S., Accounting
CCRE Real Estate July 2013 - April 2015
American Support November 2011 - May 2013
Wyndham Vacation Ownership February 2009 - January 2012
Wyndham Vacation Ownership October 2006 - February 2009
Starwood Vacation Ownership August 2002 - October 2006
Resources Global Professionals August 2000 - December 2001
International Executive Services Corp May 1999 - August 2000
Cendant January 1998 - May 1999
Wachovia Bank May 1992 - December 1997
Skills
Data Analysis, Financial Analysis, Accounting, Forecasting, Financial Reporting, Variance Analysis, GAAP, Strategic Financial..., Journal Entries, PeopleSoft, General Ledger, Sarbanes-Oxley Act, Analysis, Customer Satisfaction, Process Improvement, Internal Controls, Management, Account Reconciliation, Operations Management, Leadership, Training, Budgets, Payroll, CRM, Project Planning, Accounts Payable, Accounts Receivable, Auditing, SAP, Financial Statements, Finance, Consolidation, QuickBooks, Fixed Assets, Cash Flow, Hyperion Enterprise, Mergers & Acquisitions, Bank Reconciliation, Accruals, Managerial Finance, Cash Management, Financial Modeling, P&L, Cash Flow Forecasting, Capital Budgeting, Sarbanes-Oxley, Cost Accounting, Great Plains Software, US GAAP, Financial Accounting
Education
Wester University 2011 — 2017
Master of Business Administration (M.B.A.), Finance
Sacred Heart University 1992 — 2000
B.S., Accounting
Chuck Dolan Chuck Dolan's American Support Experience August 2014 - April 2015
Job Operations, Call Center, QA, Regulatory Compliance & EHS Manager
Industry Telecommunications
Experience
American Support August 2014 - April 2015
Quest Diagnostics September 2012 - July 2013
Quest Diagnostics December 2008 - September 2012
AmeriPath / DermPath Diagnostics February 2002 - December 2008
First Data Teleservices October 1999 - February 2002
Northwest Airlink Airlines January 1999 - October 1999
Northwest Airlink Airlines September 1991 - December 1998
Southeastern Academy Travel & Tourism School April 1989 - September 1991
Florida Expres Airlines (Braniff Airlines) October 1986 - May 1988
Frontier Airlines July 1978 - August 1986
Skills
Negotiation, Contract Negotiation, Recruiting, Healthcare, HIPAA, Customer Service, Process Improvement, Six Sigma, Team Building, Operations Management, Team Leadership, Strategic Planning, Microsoft Office, Quality Assurance, Training, Leadership, Budgets, Coaching, Policy, Supervisory Skills, Management, Hospitals, Fundraising, Project Management, Cross-functional Team..., Healthcare Management, Project Planning, Business Development, Change Management, Analysis, Program Management, Security, Sales, Purchasing, Risk Management, Employee Relations, Auditing, Continuous Improvement, Quality Management
Education
University of Phoenix-Central Florida Campus 2010 — 2012
MBA, Business Administration and Management, General
University of Phoenix-Central Florida Campus 2007 — 2010
BS, IT/Visual Communications
Southeastern Academy 1978 — 1978
Diploma, Travel and Tourism
Archbishop Kennedy High School 1973 — 1977
Diploma, Academic
American Support August 2014 - April 2015
Quest Diagnostics September 2012 - July 2013
Quest Diagnostics December 2008 - September 2012
AmeriPath / DermPath Diagnostics February 2002 - December 2008
First Data Teleservices October 1999 - February 2002
Northwest Airlink Airlines January 1999 - October 1999
Northwest Airlink Airlines September 1991 - December 1998
Southeastern Academy Travel & Tourism School April 1989 - September 1991
Florida Expres Airlines (Braniff Airlines) October 1986 - May 1988
Frontier Airlines July 1978 - August 1986
Skills
Negotiation, Contract Negotiation, Recruiting, Healthcare, HIPAA, Customer Service, Process Improvement, Six Sigma, Team Building, Operations Management, Team Leadership, Strategic Planning, Microsoft Office, Quality Assurance, Training, Leadership, Budgets, Coaching, Policy, Supervisory Skills, Management, Hospitals, Fundraising, Project Management, Cross-functional Team..., Healthcare Management, Project Planning, Business Development, Change Management, Analysis, Program Management, Security, Sales, Purchasing, Risk Management, Employee Relations, Auditing, Continuous Improvement, Quality Management
Education
University of Phoenix-Central Florida Campus 2010 — 2012
MBA, Business Administration and Management, General
University of Phoenix-Central Florida Campus 2007 — 2010
BS, IT/Visual Communications
Southeastern Academy 1978 — 1978
Diploma, Travel and Tourism
Archbishop Kennedy High School 1973 — 1977
Diploma, Academic
Jason Murdock Jason Murdock's American Support Experience January 2015 - March 2015
Job Student / Musician & Writer at Self Employed
Industry Writing and Editing
Experience
Freelance Writer and Blogger December 2012 - Present
American Support January 2015 - March 2015
Frazier & Sons Construction LLC December 2012 - July 2013
Skills
Guitar, Creative Writing, Poetry, Songwriting, Personal Finance, Novels, Blogging, Microsoft Office, Microsoft Excel, WordPress, Leadership, Planning, Video Games, Apparel
Education
Miami Dade College 2014 — 2016
Associate of Arts (A.A.), English Language and Literature, General
Freelance Writer and Blogger December 2012 - Present
American Support January 2015 - March 2015
Frazier & Sons Construction LLC December 2012 - July 2013
Skills
Guitar, Creative Writing, Poetry, Songwriting, Personal Finance, Novels, Blogging, Microsoft Office, Microsoft Excel, WordPress, Leadership, Planning, Video Games, Apparel
Education
Miami Dade College 2014 — 2016
Associate of Arts (A.A.), English Language and Literature, General
Kamaria Pennix Kamaria Pennix's American Support Experience July 2011 - Present
Job Support services at American Support
Industry Outsourcing/Offshoring
Experience
American Support July 2011 - Present
Skills
Call Centers, Workforce Management, Contact Centers, Customer Experience, Technical Support, Customer Satisfaction, Outsourcing, Telemarketing, Inbound Marketing, Vendor Management, Customer Service, Process Improvement, Customer Retention, Telecommunications, Troubleshooting, Operations Management, Performance Management, Training, Team Management, Team Leadership, Management, Data Entry, Call Center Development
Education
Bethune-Cookman University 2009 — 2013
Bachelor of Arts (B.A.), Mass Communication/Media Studies
American Support July 2011 - Present
Skills
Call Centers, Workforce Management, Contact Centers, Customer Experience, Technical Support, Customer Satisfaction, Outsourcing, Telemarketing, Inbound Marketing, Vendor Management, Customer Service, Process Improvement, Customer Retention, Telecommunications, Troubleshooting, Operations Management, Performance Management, Training, Team Management, Team Leadership, Management, Data Entry, Call Center Development
Education
Bethune-Cookman University 2009 — 2013
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Jasmine Withers Jasmine Withers's American Support Experience September 2013 - Present
Job Telephone Sales Representative at American Support
Industry Telecommunications
Experience
American Support September 2013 - Present
Comcast Business November 2012 - April 2013
Inspire Green March 2010 - November 2012
Comcast September 2006 - December 2007
Skills
Telecommunications, VoIP, Wireless, Telephony, Managed Services, IP, MPLS, Broadband, Call Centers, Unified Communications, Ethernet, T1, Direct Sales, Solution Selling, Customer Retention, SIP, Fiber Optics, Co-location, Customer Satisfaction, SIP Trunking
Education
Baker College of Clinton Township 2009 — 2011
Tranning, Emergency Medical Technology/Technician (EMT Paramedic)
Anchor Bay High School 2004 — 2007
American Support September 2013 - Present
Comcast Business November 2012 - April 2013
Inspire Green March 2010 - November 2012
Comcast September 2006 - December 2007
Skills
Telecommunications, VoIP, Wireless, Telephony, Managed Services, IP, MPLS, Broadband, Call Centers, Unified Communications, Ethernet, T1, Direct Sales, Solution Selling, Customer Retention, SIP, Fiber Optics, Co-location, Customer Satisfaction, SIP Trunking
Education
Baker College of Clinton Township 2009 — 2011
Tranning, Emergency Medical Technology/Technician (EMT Paramedic)
Anchor Bay High School 2004 — 2007
Kelly McClory, M.Ed Kelly McClory, M.Ed's American Support Experience July 2011 - August 2012
Job Educator at Tempe Elementary School District No. 3l
Industry Higher Education
Experience
Tempe Union Highschool August 2010 - Present
Tempe Elementary District No.3 August 2005 - Present
American Support July 2011 - August 2012
Skills
Curriculum Development, Teaching, Elementary Education, Customer Service, Public Speaking, Team Building, Coaching, Staff Development, Leadership, Lesson Planning
Education
Arizona State University 2001 — 2004
Masters Degree, Education
Tempe Union Highschool August 2010 - Present
Tempe Elementary District No.3 August 2005 - Present
American Support July 2011 - August 2012
Skills
Curriculum Development, Teaching, Elementary Education, Customer Service, Public Speaking, Team Building, Coaching, Staff Development, Leadership, Lesson Planning
Education
Arizona State University 2001 — 2004
Masters Degree, Education
SonSerrea Troupe SonSerrea Troupe's American Support Experience July 2011 - Present
Job Home Based Customer Service Representative at American Support
Industry Outsourcing/Offshoring
Experience
American Support July 2011 - Present
Vision Financial Corp June 2008 - November 2010
Comcast Cable October 2005 - May 2008
Skills
Outstanding..., Trained numerous..., Experience in..., Call Center, Telemarketing, Phone Skills, Customer Service, Phone Etiquette, Inbound Marketing, Technical Support, Data Entry, Microsoft Office, Sales, 10 Key, Fax
Education
Rasmussen College-Florida 2008 — 2013
Bachelor's degree, Criminal Justice and Corrections, 3.7
Paducah Community College 1991 — 1995
Associate of Arts (A.A.), Criminal Justice and Corrections
American Support July 2011 - Present
Vision Financial Corp June 2008 - November 2010
Comcast Cable October 2005 - May 2008
Skills
Outstanding..., Trained numerous..., Experience in..., Call Center, Telemarketing, Phone Skills, Customer Service, Phone Etiquette, Inbound Marketing, Technical Support, Data Entry, Microsoft Office, Sales, 10 Key, Fax
Education
Rasmussen College-Florida 2008 — 2013
Bachelor's degree, Criminal Justice and Corrections, 3.7
Paducah Community College 1991 — 1995
Associate of Arts (A.A.), Criminal Justice and Corrections
Lindsy Wenner's American Support Experience June 2011 - Present
Job QUALITY ASSURANCE at American Support
Industry Outsourcing/Offshoring
Experience
American Support June 2011 - Present
Education
Daytona Beach Community College 2003 — 2005
Associate of Science (AS), Computer Graphics
SEABREEZE HIGH SCHOOL 1998 — 2001
American Support June 2011 - Present
Education
Daytona Beach Community College 2003 — 2005
Associate of Science (AS), Computer Graphics
SEABREEZE HIGH SCHOOL 1998 — 2001
Latasha Carruthers Latasha Carruthers's American Support Experience February 2012 - July 2012
Job Business Administration Major at Devry Univ
Industry International Affairs
Experience
DeVry University August 2009 - Present
American Support February 2012 - July 2012
TeleTech November 2011 - January 2012
JPMorgan Chase February 2010 - September 2010
JPMorgan Chase September 2009 - February 2010
The Ohio State University August 2005 - April 2008
Skills
Online Research, Outlook, Customer Service, Fax, Data Analysis, Social Networking, Data Entry, Social Media Marketing, Research, Payroll, Editing, Coaching, Troubleshooting, Marketing, Blogging, Leadership, Call Centers, Social Media, Project Management, Facebook, Critical Thinking
Education
DeVry University 2009 — 2013
BA, Business Management, 3.3
Woodruff High School 1994 — 1996
Diploma
DeVry University August 2009 - Present
American Support February 2012 - July 2012
TeleTech November 2011 - January 2012
JPMorgan Chase February 2010 - September 2010
JPMorgan Chase September 2009 - February 2010
The Ohio State University August 2005 - April 2008
Skills
Online Research, Outlook, Customer Service, Fax, Data Analysis, Social Networking, Data Entry, Social Media Marketing, Research, Payroll, Editing, Coaching, Troubleshooting, Marketing, Blogging, Leadership, Call Centers, Social Media, Project Management, Facebook, Critical Thinking
Education
DeVry University 2009 — 2013
BA, Business Management, 3.3
Woodruff High School 1994 — 1996
Diploma
Linda DeCelles's American Support Experience December 2013 - Present
Job ABS Facility Services
Industry Furniture
Experience
American Support December 2013 - Present
U-Haul International, Inc. February 2013 - January 2014
Transact Commercial Furnishings April 2009 - April 2012
Novo Business Designs, Inc May 2005 - November 2011
VIPdesk 2008 - 2011
Concert Architectural Interiors August 2007 - February 2008
Bontempi/ Influence Design February 2007 - August 2007
Offices Made... April 2006 - February 2007
R/T Operations, Inc. d/b/a Offices Made... 2006 - 2007
Bretford October 1997 - May 2005
Skills
Space-planning, AutoCAD, Interior Design, Furniture, Microsoft Office, Space planning, Interior Architecture, Rendering, Project Management, Furnishings, New Business Development, Manufacturing, Submittals, Cabinetry, Drawing, Residential Homes, Project Planning, Sales, Sales Management, CAD, Custom Furniture, Sketching, Account Management
Education
Triton-College 2001 — 2004
Design/Engineering
Art Institute of Pittsburgh
American Support December 2013 - Present
U-Haul International, Inc. February 2013 - January 2014
Transact Commercial Furnishings April 2009 - April 2012
Novo Business Designs, Inc May 2005 - November 2011
VIPdesk 2008 - 2011
Concert Architectural Interiors August 2007 - February 2008
Bontempi/ Influence Design February 2007 - August 2007
Offices Made... April 2006 - February 2007
R/T Operations, Inc. d/b/a Offices Made... 2006 - 2007
Bretford October 1997 - May 2005
Skills
Space-planning, AutoCAD, Interior Design, Furniture, Microsoft Office, Space planning, Interior Architecture, Rendering, Project Management, Furnishings, New Business Development, Manufacturing, Submittals, Cabinetry, Drawing, Residential Homes, Project Planning, Sales, Sales Management, CAD, Custom Furniture, Sketching, Account Management
Education
Triton-College 2001 — 2004
Design/Engineering
Art Institute of Pittsburgh
Paul R. Yeager's American Support Experience 2011 - 2012
Job System Engineer
Industry Computer Software
Experience
PRY Mulitmedia Productions 2010 - Present
American Support 2011 - 2012
Bennett Aerospace LLC 2007 - 2010
RTI International 2005 - 2007
Lucent 2004 - 2005
CO2 Consulting Group, Inc. 2003 - 2004
Ericsson 2001 - 2002
General Dynamics 1987 - 2001
GTE Government Systems NCSC 1987 - 2001
GTE Government Systems 1987 - 2001
Skills
Program Management, Telecommunications, Testing, Systems Engineering, Requirements Analysis, Process Improvement, Quality Assurance, Cross-functional Team..., Troubleshooting, Integration, TCP/IP, SQL, VoIP, Embedded Systems, Unix, Analysis, UML, Solaris, Databases, Software Development, Training, SDLC, Oracle, Software Design, Software Documentation, SIP, C++, Test Planning, Software Engineering, CRM, Agile Methodologies, Management, Networking
Education
Florida Institute of Technology 1973 — 1979
BS, Computer Science, Math Specialty
PRY Mulitmedia Productions 2010 - Present
American Support 2011 - 2012
Bennett Aerospace LLC 2007 - 2010
RTI International 2005 - 2007
Lucent 2004 - 2005
CO2 Consulting Group, Inc. 2003 - 2004
Ericsson 2001 - 2002
General Dynamics 1987 - 2001
GTE Government Systems NCSC 1987 - 2001
GTE Government Systems 1987 - 2001
Skills
Program Management, Telecommunications, Testing, Systems Engineering, Requirements Analysis, Process Improvement, Quality Assurance, Cross-functional Team..., Troubleshooting, Integration, TCP/IP, SQL, VoIP, Embedded Systems, Unix, Analysis, UML, Solaris, Databases, Software Development, Training, SDLC, Oracle, Software Design, Software Documentation, SIP, C++, Test Planning, Software Engineering, CRM, Agile Methodologies, Management, Networking
Education
Florida Institute of Technology 1973 — 1979
BS, Computer Science, Math Specialty
Adam Dillon Adam Dillon's American Support Experience March 2014 - Present
Job Telesales at American Support
Industry Telecommunications
Experience
American Support March 2014 - Present
American Support March 2014 - May 2015
Clean Sweep Contracting November 2011 - November 2012
Clean Sweep Contracting November 2011 - November 2012
Skills
Telephone Skills, Every customer or..., polite and good with..., Telecommunications, Microsoft Office, Management, Microsoft Excel, Leadership, Training, Microsoft Word, Customer Service, Windows, PowerPoint, Sales, Customer Satisfaction
Education
Columbia Southern University 2014 — 2018
Business Administration, 3.5 GPA
Franklin Virtual High School 2014 — 2014
High School Equivalemce, High School Equivalence Certificate Program, 2.96
American Support March 2014 - Present
American Support March 2014 - May 2015
Clean Sweep Contracting November 2011 - November 2012
Clean Sweep Contracting November 2011 - November 2012
Skills
Telephone Skills, Every customer or..., polite and good with..., Telecommunications, Microsoft Office, Management, Microsoft Excel, Leadership, Training, Microsoft Word, Customer Service, Windows, PowerPoint, Sales, Customer Satisfaction
Education
Columbia Southern University 2014 — 2018
Business Administration, 3.5 GPA
Franklin Virtual High School 2014 — 2014
High School Equivalemce, High School Equivalence Certificate Program, 2.96
Joshua Bergen CHAE, CHTP's American Support Experience July 2011 - July 2012
Job Controller at JHM Hotels
Industry Hospitality
Experience
JHM Hotels July 2015 - Present
Joshua Bergen Consulting LLC April 2015 - Present
Jobs4America - a not for profit March 2015 - Present
All In Ventures January 2015 - Present
The Mustard Seed of Central Florida January 2014 - Present
Wyndham Vacation Ownership January 2013 - April 2015
Wyndham Vacation Ownership July 2012 - December 2012
American Support July 2011 - July 2012
Wyndham Vacation Ownership October 2006 - July 2011
Starwood Vacation Ownership July 2002 - October 2006
Skills
Operations Management, Financial Accounting, Financial Modeling, Financial Reporting, Financial Analysis, Customer Service, Accounting, Cultural Transformation, Cross-functional Team..., Team Building, Recruiting, Public Speaking, Teaching, Technology Minded, Hospitality, Process Improvement, Budgets, Forecasting, Accounts Receivable, Payroll, Variance Analysis, Human Resources, Call Centers, Microsoft Excel, Strategic Planning, Revenue Analysis, Leadership, Training, Sales, GAAP, Management, Outlook, Account Management, Internal Controls, Accounts Payable, Time Management, Analysis, Cash Flow, Employee Benefits, Hotels, Income Statement, General Ledger, Access, Sarbanes-Oxley Act, Customer Satisfaction, Auditing, Strategy, Interviews, Mergers & Acquisitions, Finance
Education
University of Central Florida 2003 — 2005
Master of Science -Hospt.Mgt., Hospitality Management
University of Central Florida
Bachelor of Science, Accounting
University of Central Florida
Bachelor of Science, Hospitality Management
Brevard Community College 1993 — 1995
Associate of Arts (AA), General Degree & minor Travel Agency Operations
Keller Graduate School
NA, Becker CPA Review, "A" - Pass
JHM Hotels July 2015 - Present
Joshua Bergen Consulting LLC April 2015 - Present
Jobs4America - a not for profit March 2015 - Present
All In Ventures January 2015 - Present
The Mustard Seed of Central Florida January 2014 - Present
Wyndham Vacation Ownership January 2013 - April 2015
Wyndham Vacation Ownership July 2012 - December 2012
American Support July 2011 - July 2012
Wyndham Vacation Ownership October 2006 - July 2011
Starwood Vacation Ownership July 2002 - October 2006
Skills
Operations Management, Financial Accounting, Financial Modeling, Financial Reporting, Financial Analysis, Customer Service, Accounting, Cultural Transformation, Cross-functional Team..., Team Building, Recruiting, Public Speaking, Teaching, Technology Minded, Hospitality, Process Improvement, Budgets, Forecasting, Accounts Receivable, Payroll, Variance Analysis, Human Resources, Call Centers, Microsoft Excel, Strategic Planning, Revenue Analysis, Leadership, Training, Sales, GAAP, Management, Outlook, Account Management, Internal Controls, Accounts Payable, Time Management, Analysis, Cash Flow, Employee Benefits, Hotels, Income Statement, General Ledger, Access, Sarbanes-Oxley Act, Customer Satisfaction, Auditing, Strategy, Interviews, Mergers & Acquisitions, Finance
Education
University of Central Florida 2003 — 2005
Master of Science -Hospt.Mgt., Hospitality Management
University of Central Florida
Bachelor of Science, Accounting
University of Central Florida
Bachelor of Science, Hospitality Management
Brevard Community College 1993 — 1995
Associate of Arts (AA), General Degree & minor Travel Agency Operations
Keller Graduate School
NA, Becker CPA Review, "A" - Pass
Andrea Archer Andrea Archer's American Support Experience October 2011 - May 2015
Job Stash Hotel Rewards: The largest pointsbased rewards program for independent hotels in the U.S.
Industry Hospitality
Experience
Stash Hotel Rewards May 2015 - Present
American Support October 2011 - May 2015
Universal Electronics January 2010 - October 2011
Spectrum Marketing October 2000 - January 2010
Skills
Customer Service, Technical Support, Account Management, Negotiation, Customer Satisfaction, Strategy, Contract Negotiation, Access, Troubleshooting, Sales Operations, New Business Development, Call Centers, Vendor Management, Marketing, Training, Telecommunications, Performance Management, Call Center, Project Management, Business Development, Subscriptions, Team Building, Integrated Marketing, Sales, Customer Experience, Contact Centers, Networking, Team Leadership, Forecasting, Direct Sales, Direct Marketing, Marketing Strategy, VoIP, Sales Management, Management, Telemarketing, Product Management, Product Marketing, Budgets, Operations Management, Workforce Management, Process Improvement, Customer Retention, Strategic Planning, CRM, Strategic Partnerships, Leadership
Education
San Diego State University-California State University 1996 — 2000
Bachelor, Marketing & Psychology
Stash Hotel Rewards May 2015 - Present
American Support October 2011 - May 2015
Universal Electronics January 2010 - October 2011
Spectrum Marketing October 2000 - January 2010
Skills
Customer Service, Technical Support, Account Management, Negotiation, Customer Satisfaction, Strategy, Contract Negotiation, Access, Troubleshooting, Sales Operations, New Business Development, Call Centers, Vendor Management, Marketing, Training, Telecommunications, Performance Management, Call Center, Project Management, Business Development, Subscriptions, Team Building, Integrated Marketing, Sales, Customer Experience, Contact Centers, Networking, Team Leadership, Forecasting, Direct Sales, Direct Marketing, Marketing Strategy, VoIP, Sales Management, Management, Telemarketing, Product Management, Product Marketing, Budgets, Operations Management, Workforce Management, Process Improvement, Customer Retention, Strategic Planning, CRM, Strategic Partnerships, Leadership
Education
San Diego State University-California State University 1996 — 2000
Bachelor, Marketing & Psychology
Dorothy Walker Dorothy Walker's American Support Experience August 2014 - Present
Job Special Education Paraprofessional 1:1 at North Little Rock School District
Industry Education Management
Experience
North Little Rock School District October 2014 - Present
PCMI Services - Powered by Willsub August 2014 - Present
American Support August 2014 - Present
SubTeachUSA August 2013 - Present
Field Strategies, LLC June 2010 - August 2010
Cato Corporation November 2007 - August 2009
Cricket Wireless March 2006 - October 2007
GC Services May 2002 - August 2004
UALR MidSOUTH / School of Social Work June 2003 - September 2003
Skills
Curriculum Design, Teaching, Curriculum Development, Lesson Planning, Tutoring, Classroom, Classroom Management, Elementary Education, Educational Technology, Educational Leadership, Differentiated..., Special Education, Higher Education, Literacy, Staff Development, Teacher Training, K-12, Public Speaking, Instructional Design, Research
Education
University of Arkansas at Fort Smith 2014 — 2015
Bachelor of Applied Science (B.A.Sc.), Office Technology
University of Arkansas at Pine Bluff 2010 — 2013
Business Administration and Management, General
Pulaski Technical College 2006 — 2009
Associate of Science (A.S.), Business/Office Automation/Technology/Data Entry
University of Arkansas at Little Rock 2001 — 2003
N/A, Secondary Education and Teaching
North Little Rock School District October 2014 - Present
PCMI Services - Powered by Willsub August 2014 - Present
American Support August 2014 - Present
SubTeachUSA August 2013 - Present
Field Strategies, LLC June 2010 - August 2010
Cato Corporation November 2007 - August 2009
Cricket Wireless March 2006 - October 2007
GC Services May 2002 - August 2004
UALR MidSOUTH / School of Social Work June 2003 - September 2003
Skills
Curriculum Design, Teaching, Curriculum Development, Lesson Planning, Tutoring, Classroom, Classroom Management, Elementary Education, Educational Technology, Educational Leadership, Differentiated..., Special Education, Higher Education, Literacy, Staff Development, Teacher Training, K-12, Public Speaking, Instructional Design, Research
Education
University of Arkansas at Fort Smith 2014 — 2015
Bachelor of Applied Science (B.A.Sc.), Office Technology
University of Arkansas at Pine Bluff 2010 — 2013
Business Administration and Management, General
Pulaski Technical College 2006 — 2009
Associate of Science (A.S.), Business/Office Automation/Technology/Data Entry
University of Arkansas at Little Rock 2001 — 2003
N/A, Secondary Education and Teaching
Jasmine Sims Jasmine Sims's American Support Experience July 2013 - October 2013
Job Sales Representative at State Farm
Industry Insurance
Experience
State Farm October 2014 - Present
Easter Seals Inc. February 2014 - April 2014
American Support July 2013 - October 2013
Body Central May 2011 - July 2011
Aubrey Rogers Insurance Agency September 2009 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Time Management, Sales, Telephone Skills, Psychology, Coaching, Customer Satisfaction, Outlook, Leadership
Education
Bethune-Cookman University 2010 — 2014
Bachelor of Science (B.S.), Psychology
Bethune-Cookman University 2010 — 2014
Bachelor of Science (B.S.), Psychology
State Farm October 2014 - Present
Easter Seals Inc. February 2014 - April 2014
American Support July 2013 - October 2013
Body Central May 2011 - July 2011
Aubrey Rogers Insurance Agency September 2009 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Time Management, Sales, Telephone Skills, Psychology, Coaching, Customer Satisfaction, Outlook, Leadership
Education
Bethune-Cookman University 2010 — 2014
Bachelor of Science (B.S.), Psychology
Bethune-Cookman University 2010 — 2014
Bachelor of Science (B.S.), Psychology
Nikki Stein's American Support Experience February 2013 - September 2013
Job Executive Assistant/Project Manager at RE/MAX Signature
Industry Real Estate
Experience
RE/MAX Signature Daytona Beach Shores, Florida May 2015 - Present
CRG Global, Inc. February 2014 - May 2015
WilsonHCG September 2013 - December 2013
American Support February 2013 - September 2013
Florida Hospital Flagler November 2011 - February 2013
DMEautomotive April 2006 - October 2011
Skills
Social Media Marketing, Market Research, Interviews, Facebook Marketing, Facebook Fan Page..., Time Management, Pinterest, Pinterest Marketing, Twitter Marketing, Marketing, Recruiting, New Hire Training, Employee Relations, Human Resources, Team Building, I-9 Compliance, New Hire Orientations, Customer Service, Sourcing, Microsoft Office, Data Entry, Cold Calling, Outlook, Customer Satisfaction, PowerPoint, Google Docs, Administrative..., Job Fairs, Office Administration, Phone Etiquette, Facebook, Phone Screening, Spreadsheets, Organization, Corrective Actions, Yahoo, New Hire Paperwork, Virtual Teams, Google Apps, Hiring, Call Centers, Onboarding
Education
Nova Southeastern University 2015 — 2016
Master of Business Administration (M.B.A.), Marketing
Daytona State College 2008 — 2014
Bachelor's Degree, Supervision and Management with a Minor in Human Resources
RE/MAX Signature Daytona Beach Shores, Florida May 2015 - Present
CRG Global, Inc. February 2014 - May 2015
WilsonHCG September 2013 - December 2013
American Support February 2013 - September 2013
Florida Hospital Flagler November 2011 - February 2013
DMEautomotive April 2006 - October 2011
Skills
Social Media Marketing, Market Research, Interviews, Facebook Marketing, Facebook Fan Page..., Time Management, Pinterest, Pinterest Marketing, Twitter Marketing, Marketing, Recruiting, New Hire Training, Employee Relations, Human Resources, Team Building, I-9 Compliance, New Hire Orientations, Customer Service, Sourcing, Microsoft Office, Data Entry, Cold Calling, Outlook, Customer Satisfaction, PowerPoint, Google Docs, Administrative..., Job Fairs, Office Administration, Phone Etiquette, Facebook, Phone Screening, Spreadsheets, Organization, Corrective Actions, Yahoo, New Hire Paperwork, Virtual Teams, Google Apps, Hiring, Call Centers, Onboarding
Education
Nova Southeastern University 2015 — 2016
Master of Business Administration (M.B.A.), Marketing
Daytona State College 2008 — 2014
Bachelor's Degree, Supervision and Management with a Minor in Human Resources
Frederick Aryeetey's American Support Experience April 2013 - Present
Job Outbound Sales Agent at American Support
Industry Aviation & Aerospace
Experience
American Support April 2013 - Present
Macy's December 2010 - February 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing
Education
Embry-Riddle Aeronautical University 2011 — 2015
Bachelor's Degree, Aviation & Aeronautics
University of Ghana 2007 — 2010
Bachelor's Degree, Psychology
American Support April 2013 - Present
Macy's December 2010 - February 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing
Education
Embry-Riddle Aeronautical University 2011 — 2015
Bachelor's Degree, Aviation & Aeronautics
University of Ghana 2007 — 2010
Bachelor's Degree, Psychology
ruby hargraves ruby hargraves's American Support Experience July 2015 - Present
Job Solid, hard working Administrative Assistant
Industry Accounting
Experience
American Support July 2015 - Present
Walgreens May 2013 - August 2015
Meherrin Ag September 2008 - September 2009
Coolidge Fertilizer January 2006 - September 2008
Stevenson insurance agency October 1999 - June 2003
Skills
Accounting, Tax Preparation, Financial Reporting, Accruals, Financial Statements, Accounts Receivable, Cash Flow, Tax Accounting, Variance Analysis, Great Plains Software, Tax Returns, Balance, Accounting Applications, Preparation, Invoicing, Spreadsheets, Cash Receipts, Data Entry, Payments, Filing, Petty Cash, Ten Key, Purchase Orders, Cash, Payroll, Expenses, 10 Key, Deposits, Inventory, Customer Service, Microsoft Excel, Microsoft Office, Accounts Payable, General Ledger, Microsoft Word, QuickBooks, Outlook, PowerPoint, Account Reconciliation, Journal Entries
Education
Moultrie Technical College 2006 — 2007
diploma Administrative Business
Moultrie Technical College
Accounting and Business/Management
American Support July 2015 - Present
Walgreens May 2013 - August 2015
Meherrin Ag September 2008 - September 2009
Coolidge Fertilizer January 2006 - September 2008
Stevenson insurance agency October 1999 - June 2003
Skills
Accounting, Tax Preparation, Financial Reporting, Accruals, Financial Statements, Accounts Receivable, Cash Flow, Tax Accounting, Variance Analysis, Great Plains Software, Tax Returns, Balance, Accounting Applications, Preparation, Invoicing, Spreadsheets, Cash Receipts, Data Entry, Payments, Filing, Petty Cash, Ten Key, Purchase Orders, Cash, Payroll, Expenses, 10 Key, Deposits, Inventory, Customer Service, Microsoft Excel, Microsoft Office, Accounts Payable, General Ledger, Microsoft Word, QuickBooks, Outlook, PowerPoint, Account Reconciliation, Journal Entries
Education
Moultrie Technical College 2006 — 2007
diploma Administrative Business
Moultrie Technical College
Accounting and Business/Management
Karen Leach's American Support Experience November 2013 - Present
Job Cust Svc Rep at American Support
Industry Health, Wellness and Fitness
Experience
American Support November 2013 - Present
HERBALIFE an Independent Distributor March 2009 - Present
NC HOUSING SVCS/MGT CORP August 2003 - February 2011
Mt. Olive Lutheran Church 2003 - 2007
St. Andrews Presbyterian College July 1994 - July 2000
Toastmaster/Ingraham Inc., Laurinburg, NC March 1990 - August 1993
Skills
Recruiting, Small Business, Contract Negotiation, Policy Analysis, Music, HUD compliance, Affordable Housing, Tax Credit Compliance, Resident Service..., Confidential Information, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Access, Yardi Property..., Travel Management, Department Budgeting, PowerPoint, Coaching, Wellness, Leadership, Management, HUD, Choral, Church, Piano, Organ, Health and Wellness, Nutritional Counseling, Small Business Marketing, Social Media Outreach, Training, Wellness Coaching, Nutrition, Team Building, Customer Service, Public Speaking
Education
University of Hawaii - Oahu 1993 — 1994
Graduate Internship
University of North Carolina at Pembroke 1989 — 1992
Post Graduate
Salem College 1982 — 1985
BA
American Support November 2013 - Present
HERBALIFE an Independent Distributor March 2009 - Present
NC HOUSING SVCS/MGT CORP August 2003 - February 2011
Mt. Olive Lutheran Church 2003 - 2007
St. Andrews Presbyterian College July 1994 - July 2000
Toastmaster/Ingraham Inc., Laurinburg, NC March 1990 - August 1993
Skills
Recruiting, Small Business, Contract Negotiation, Policy Analysis, Music, HUD compliance, Affordable Housing, Tax Credit Compliance, Resident Service..., Confidential Information, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Access, Yardi Property..., Travel Management, Department Budgeting, PowerPoint, Coaching, Wellness, Leadership, Management, HUD, Choral, Church, Piano, Organ, Health and Wellness, Nutritional Counseling, Small Business Marketing, Social Media Outreach, Training, Wellness Coaching, Nutrition, Team Building, Customer Service, Public Speaking
Education
University of Hawaii - Oahu 1993 — 1994
Graduate Internship
University of North Carolina at Pembroke 1989 — 1992
Post Graduate
Salem College 1982 — 1985
BA
Jared Stone Jared Stone's American Support Experience August 2010 - Present
Job The Man at American Support
Industry Outsourcing/Offshoring
Experience
American Support August 2010 - Present
Applebee's May 2008 - August 2010
Skills
Sales, Sales Order Processing, Customer Service, Training, Microsoft Office, Microsoft Excel, Team Building, Public Speaking, Management, Recruiting, Account Management, PowerPoint, Sales Management, Process Improvement, Project Management, Strategic Planning, Teaching, Leadership Development, Lead Generation, Inventory Management, Negotiation, Cold Calling, Social Networking, Cash Handling Experience, Phone Etiquette, Phone Skills, Sales Process, Leadership, Call Center, Data Entry, Social Media, Facebook, Marketing, Direct Sales, Cash Register, Up-selling, Social Media Marketing, Cashiering, Coaching, Troubleshooting, Research, Customer Retention, Telemarketing, Networking, Love to Cook, Multitasking Skills
Education
Daytona Beach Community College 2005 — 2008
Associate of Arts and Sciences (AAS), Massage Therapy/Therapeutic Massage
Stetson University 2004 — 2005
Associate of Arts and Sciences (AAS), Biology, General
Father Lopez Catholic 2000 — 2004
High School Diploma
American Support August 2010 - Present
Applebee's May 2008 - August 2010
Skills
Sales, Sales Order Processing, Customer Service, Training, Microsoft Office, Microsoft Excel, Team Building, Public Speaking, Management, Recruiting, Account Management, PowerPoint, Sales Management, Process Improvement, Project Management, Strategic Planning, Teaching, Leadership Development, Lead Generation, Inventory Management, Negotiation, Cold Calling, Social Networking, Cash Handling Experience, Phone Etiquette, Phone Skills, Sales Process, Leadership, Call Center, Data Entry, Social Media, Facebook, Marketing, Direct Sales, Cash Register, Up-selling, Social Media Marketing, Cashiering, Coaching, Troubleshooting, Research, Customer Retention, Telemarketing, Networking, Love to Cook, Multitasking Skills
Education
Daytona Beach Community College 2005 — 2008
Associate of Arts and Sciences (AAS), Massage Therapy/Therapeutic Massage
Stetson University 2004 — 2005
Associate of Arts and Sciences (AAS), Biology, General
Father Lopez Catholic 2000 — 2004
High School Diploma
Larry G Barwick Jr Larry G Barwick Jr's American Support Experience May 2012 - Present
Job Success Coach
Industry Telecommunications
Experience
American Support May 2012 - Present
PSCU Financial Services 2000 - 2011
Skills
Account Management, Adobe, Coaching, Change Management, Client Development, Product Development, Product Management, Product Marketing, Product Design, Web Services, Web Applications, Website Development, Financial Planning, Financial Reporting, Financial Modeling, Fundraising, Forecasting, Corporate Communications, Corporate Social..., Training & Development, Team Building, Team Management, Technical Writing, Technical Training, Technical Architecture, Technical Documentation, Instructional Design, Classroom Instruction, Instructor-led Training, Financial Institutions, Instructing, Microsoft Office, Call Center, Staff Development, Staff Management, Staff Supervision, Staff Mentoring, Temporary Staffing, Market Research, Marketing Communications, Direct Marketing, Marketing Research, Amazon, eBay, Classroom, Call Centers
Education
Sullivan University 2012 — 2013
Associate of Science (A.S.), Business Management, In-Session
DeVry University-Florida 2007 — 2008
Bachelor of Science (Coursework), Business Administration (Technical Mgmt)
University of Phoenix 2005 — 2007
Bachelor of Science (Coursework), Business Administration
College of Coastal Georgia
American Support May 2012 - Present
PSCU Financial Services 2000 - 2011
Skills
Account Management, Adobe, Coaching, Change Management, Client Development, Product Development, Product Management, Product Marketing, Product Design, Web Services, Web Applications, Website Development, Financial Planning, Financial Reporting, Financial Modeling, Fundraising, Forecasting, Corporate Communications, Corporate Social..., Training & Development, Team Building, Team Management, Technical Writing, Technical Training, Technical Architecture, Technical Documentation, Instructional Design, Classroom Instruction, Instructor-led Training, Financial Institutions, Instructing, Microsoft Office, Call Center, Staff Development, Staff Management, Staff Supervision, Staff Mentoring, Temporary Staffing, Market Research, Marketing Communications, Direct Marketing, Marketing Research, Amazon, eBay, Classroom, Call Centers
Education
Sullivan University 2012 — 2013
Associate of Science (A.S.), Business Management, In-Session
DeVry University-Florida 2007 — 2008
Bachelor of Science (Coursework), Business Administration (Technical Mgmt)
University of Phoenix 2005 — 2007
Bachelor of Science (Coursework), Business Administration
College of Coastal Georgia
Chelsea kelly Chelsea kelly's American Support Experience March 2010 - Present
Job Training Specialist at American Support
Industry Telecommunications
Experience
American Support March 2010 - Present
American Support /Dish Network 2010 - 2012
Focus Communication May 2006 - April 2007
APAC Customer Services May 2001 - February 2007
Skills
Training, Quality Control, Quality Assurance, Coaching, Sales, Direct Sales, Sales Process, Process Improvement, Customer Service, Call Center, Customer Retention, Management, Contact Centers, Recruiting, Team Building, Team Leadership, Inbound Marketing, Telemarketing, Customer Experience, Customer Satisfaction, Workforce Management, Operations Management, Strategic Planning, Telecommunications, Project Management, Sales Management, Vendor Management, Account Management, Performance Management, Call Centers, Salesforce.com, Leadership, Team Management, Leadership Development, Cross-functional Team..., Outsourcing, Troubleshooting, CRM, Analysis, Employee Relations, Technical Support, Forecasting, Lead Generation, Sales Operations, Software Documentation, Business Process..., Project Planning, Change Management
Education
Sauk Valley Community College 2005 — 2006
Rock Falls Highschool 2001 — 2004
American Support March 2010 - Present
American Support /Dish Network 2010 - 2012
Focus Communication May 2006 - April 2007
APAC Customer Services May 2001 - February 2007
Skills
Training, Quality Control, Quality Assurance, Coaching, Sales, Direct Sales, Sales Process, Process Improvement, Customer Service, Call Center, Customer Retention, Management, Contact Centers, Recruiting, Team Building, Team Leadership, Inbound Marketing, Telemarketing, Customer Experience, Customer Satisfaction, Workforce Management, Operations Management, Strategic Planning, Telecommunications, Project Management, Sales Management, Vendor Management, Account Management, Performance Management, Call Centers, Salesforce.com, Leadership, Team Management, Leadership Development, Cross-functional Team..., Outsourcing, Troubleshooting, CRM, Analysis, Employee Relations, Technical Support, Forecasting, Lead Generation, Sales Operations, Software Documentation, Business Process..., Project Planning, Change Management
Education
Sauk Valley Community College 2005 — 2006
Rock Falls Highschool 2001 — 2004
ALEJHA FORD ALEJHA FORD's American Support Experience June 2012 - August 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
American Support June 2012 - August 2012
American Support 2012 - 2012
Skills
Phlebotomists, Laboratory Technicians, Urinalysis, Multi Tasking, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Edward Waters College 2012 — 2016
Sanford-Brown Institute-Jacksonville 2009 — 2010
Medical Assisting Diploma, Medical/Clinical Assistant
American Support June 2012 - August 2012
American Support 2012 - 2012
Skills
Phlebotomists, Laboratory Technicians, Urinalysis, Multi Tasking, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Edward Waters College 2012 — 2016
Sanford-Brown Institute-Jacksonville 2009 — 2010
Medical Assisting Diploma, Medical/Clinical Assistant
John Roca John Roca's American Support Experience July 2013 - March 2014
Job Sales Representative at Best Buy
Industry Consumer Electronics
Experience
Ellucian August 2015 - Present
Best Buy May 2014 - Present
American Support July 2013 - March 2014
Maycom Communications October 2012 - December 2012
Profinity, LLC September 2010 - November 2010
EMAN Atlantic August 2008 - November 2008
McDonalds June 2008 - August 2008
Wal-Mart October 2007 - February 2008
Sears June 2006 - July 2007
Target May 2005 - April 2007
Skills
Troubleshooting, Customer Service, Microsoft Word, Data Entry, Logistics, Microsoft Excel, PowerPoint, Computer Hardware, Outlook, Software Documentation, Windows 7, Sales, Access, Microsoft Office, Customer Satisfaction
Education
Daytona State College 2008 — 2012
AAS, Internet Services Technician
Daytona State College
Internet Services
Ellucian August 2015 - Present
Best Buy May 2014 - Present
American Support July 2013 - March 2014
Maycom Communications October 2012 - December 2012
Profinity, LLC September 2010 - November 2010
EMAN Atlantic August 2008 - November 2008
McDonalds June 2008 - August 2008
Wal-Mart October 2007 - February 2008
Sears June 2006 - July 2007
Target May 2005 - April 2007
Skills
Troubleshooting, Customer Service, Microsoft Word, Data Entry, Logistics, Microsoft Excel, PowerPoint, Computer Hardware, Outlook, Software Documentation, Windows 7, Sales, Access, Microsoft Office, Customer Satisfaction
Education
Daytona State College 2008 — 2012
AAS, Internet Services Technician
Daytona State College
Internet Services
Tonisha Mozelle's American Support Experience March 2010 - June 2011
Job Accountant
Industry Accounting
Experience
Education & Training Systems International September 2012 - Present
I-Cubed June 2011 - June 2012
American Support March 2010 - June 2011
Accountant International July 2009 - March 2010
AtStaff, Inc. December 2007 - February 2009
Elizabeth City State University January 2007 - November 2007
Elizabeth City-Pasquotank Public Schools November 2004 - November 2006
Skills
General Ledger, Accounts Receivable, Reconciliation, Customer Service, Payroll, GAAP, Cash Flow Management, Financial Reporting, Accounts Payable
Education
Elizabeth City State University 1994 — 2000
Bachelor of Science (BS), Accounting
Education & Training Systems International September 2012 - Present
I-Cubed June 2011 - June 2012
American Support March 2010 - June 2011
Accountant International July 2009 - March 2010
AtStaff, Inc. December 2007 - February 2009
Elizabeth City State University January 2007 - November 2007
Elizabeth City-Pasquotank Public Schools November 2004 - November 2006
Skills
General Ledger, Accounts Receivable, Reconciliation, Customer Service, Payroll, GAAP, Cash Flow Management, Financial Reporting, Accounts Payable
Education
Elizabeth City State University 1994 — 2000
Bachelor of Science (BS), Accounting
Keira Williams's American Support Experience September 2009 - June 2011
Job Team Manager at Datrose
Industry Outsourcing/Offshoring
Jeff Schnell's American Support Experience November 2014 - Present
Job Executive Director of Contact Center Operations at American Support
Industry Financial Services
Experience
American Support November 2014 - Present
Windham Professionals January 2009 - August 2014
MMP Partners, LLC 2008 - 2009
Sallie Mae 2005 - 2007
Sallie Mae 1989 - 2005
Skills
Account Management, Business Process..., Call center start-up, Call Center Development, Call Centers, Call Routing, Collections, Customer Service, Finance, Forecasting, Leadership, Leadership Development, Inventory Management, Microsoft Excel, Microsoft Office, Operations Management, Outsourcing, Quality Assurance, Risk Management, Sales, Student Loans, Team Building, Teleservices, Training, Vendor Management, Analysis, Team Leadership, Credit Cards, Credit, Management, Call Center, Strategic Planning, Process Improvement, Employee Relations, Portfolio Management, Loans, Coaching
Education
Hanover College
B.A., Business Administration
American Support November 2014 - Present
Windham Professionals January 2009 - August 2014
MMP Partners, LLC 2008 - 2009
Sallie Mae 2005 - 2007
Sallie Mae 1989 - 2005
Skills
Account Management, Business Process..., Call center start-up, Call Center Development, Call Centers, Call Routing, Collections, Customer Service, Finance, Forecasting, Leadership, Leadership Development, Inventory Management, Microsoft Excel, Microsoft Office, Operations Management, Outsourcing, Quality Assurance, Risk Management, Sales, Student Loans, Team Building, Teleservices, Training, Vendor Management, Analysis, Team Leadership, Credit Cards, Credit, Management, Call Center, Strategic Planning, Process Improvement, Employee Relations, Portfolio Management, Loans, Coaching
Education
Hanover College
B.A., Business Administration
Rachel McMurry's American Support Experience July 2012 - December 2012
Job Bakery Foodie
Industry Food & Beverages
Experience
Central Market June 2015 - Present
PFSweb August 2014 - June 2015
National Bankruptcy Services, LLC February 2014 - August 2014
Capital One December 2013 - February 2014
Nordstrom January 2013 - December 2013
American Support July 2012 - December 2012
Javitch, Block & Rathbone January 2012 - February 2012
Texas Attorney General: Child Support Division April 2011 - August 2011
Kroger September 2008 - February 2010
Marshall Economic Development Corporation October 2007 - December 2007
Skills
Document Scanning, Legal Research, Data Entry, Microsoft Office 2007, Microsoft Office 2003, Organizing, Confidentiality, Fax, Phone Skills, Mailroom, Ten Key, Filing, Customer Service, Customer Support, Customer Retention, Remote Troubleshooting, Westlaw, Editing, Proofreading, Internet Explorer, Outlook, Calendars, Team-oriented, Call Centers, Lexis, Telephone Skills, Paralegals, Microsoft Excel, Typing
Education
Kilgore College 2009 — 2011
AAS, Paralegal studies
Texas State Technical College 2007 — 2008
Computer Aided Drafting
Central Market June 2015 - Present
PFSweb August 2014 - June 2015
National Bankruptcy Services, LLC February 2014 - August 2014
Capital One December 2013 - February 2014
Nordstrom January 2013 - December 2013
American Support July 2012 - December 2012
Javitch, Block & Rathbone January 2012 - February 2012
Texas Attorney General: Child Support Division April 2011 - August 2011
Kroger September 2008 - February 2010
Marshall Economic Development Corporation October 2007 - December 2007
Skills
Document Scanning, Legal Research, Data Entry, Microsoft Office 2007, Microsoft Office 2003, Organizing, Confidentiality, Fax, Phone Skills, Mailroom, Ten Key, Filing, Customer Service, Customer Support, Customer Retention, Remote Troubleshooting, Westlaw, Editing, Proofreading, Internet Explorer, Outlook, Calendars, Team-oriented, Call Centers, Lexis, Telephone Skills, Paralegals, Microsoft Excel, Typing
Education
Kilgore College 2009 — 2011
AAS, Paralegal studies
Texas State Technical College 2007 — 2008
Computer Aided Drafting
Crystal Hubbard's American Support Experience June 2013 - July 2013
Job Teledata Rep SBS at ADP
Industry Telecommunications
Experience
ADP January 2015 - Present
Augusta State University January 2012 - Present
Big Lots Stores July 2014 - December 2014
American Support June 2013 - July 2013
ADP Totalsource Group Inc June 2013 - July 2013
Costco Wholesale October 2011 - November 2011
Best Buy October 2006 - October 2011
Wilson Family Y April 2009 - March 2010
Old Navy November 2005 - January 2006
Taco Bell April 2004 - February 2005
Skills
Negotiation, Business, Marketing Strategy, Marketing, Customer Service, Mediation, Business Development, Microsoft Office, Social Media, Public Speaking, Time Management, Microsoft Excel, Leadership, Merchandising, Retail, Sales, Customer Satisfaction, Customer Experience, Training, Management
Education
Augusta State University 2006 — 2015
Management information systems, Computer Science
ADP January 2015 - Present
Augusta State University January 2012 - Present
Big Lots Stores July 2014 - December 2014
American Support June 2013 - July 2013
ADP Totalsource Group Inc June 2013 - July 2013
Costco Wholesale October 2011 - November 2011
Best Buy October 2006 - October 2011
Wilson Family Y April 2009 - March 2010
Old Navy November 2005 - January 2006
Taco Bell April 2004 - February 2005
Skills
Negotiation, Business, Marketing Strategy, Marketing, Customer Service, Mediation, Business Development, Microsoft Office, Social Media, Public Speaking, Time Management, Microsoft Excel, Leadership, Merchandising, Retail, Sales, Customer Satisfaction, Customer Experience, Training, Management
Education
Augusta State University 2006 — 2015
Management information systems, Computer Science
Andrew Kilbride's American Support Experience July 2011 - Present
Job Customer Service Agent at American Support
Industry Telecommunications
Experience
American Support July 2011 - Present
First Data Merchant Services October 2007 - March 2009
Education
Temple University 2002 — 2005
Bachelors, Speech Communications
American Support July 2011 - Present
First Data Merchant Services October 2007 - March 2009
Education
Temple University 2002 — 2005
Bachelors, Speech Communications
Iris Callahan's American Support Experience December 2011 - Present
Job Communication Associate at American Support
Industry Consumer Services
Experience
American Support December 2011 - Present
BB&T February 2007 - November 2011
Education
Lincoln University
American Support December 2011 - Present
BB&T February 2007 - November 2011
Education
Lincoln University
Greg Lathum's American Support Experience June 2011 - February 2013
Job Chief Operating Officer at CableSouth Media3
Industry Telecommunications
Experience
CableSouth Media3 March 2013 - Present
American Support June 2011 - February 2013
Tennesse Cable Telecommunications Association February 2011 - May 2011
NewWave Communications September 2003 - February 2011
Galaxy Cablevision August 1996 - September 2003
Skills
Operations Management, Forecasting, Sales Management, Customer Service, Customer Relations, Strategic Planning, Team Building, Call Center, Product Development, Budgeting, Contract Negotiations, Problem Solving, Process Improvement, Budgets, Sales, Workforce Management, Call Centers, Contract Negotiation, Customer Experience, Technical Support, Account Management, Telecommunications, Customer Retention, Customer Satisfaction, Salesforce.com, Sales Operations, Cross-functional Team..., Microsoft Office, Team Leadership, Outsourcing, Telemarketing, Leadership, Vendor Management, Management, Inbound Marketing, Contact Centers, Direct Sales, VoIP, Wireless, Networking, Team Management, Product Management, Business Development, Training, CRM, New Business Development, Broadband, Sales Process, Telephony, P&L Management
Education
Southeast Missouri State University
Bachelor of Science, Master of Public Administration
CableSouth Media3 March 2013 - Present
American Support June 2011 - February 2013
Tennesse Cable Telecommunications Association February 2011 - May 2011
NewWave Communications September 2003 - February 2011
Galaxy Cablevision August 1996 - September 2003
Skills
Operations Management, Forecasting, Sales Management, Customer Service, Customer Relations, Strategic Planning, Team Building, Call Center, Product Development, Budgeting, Contract Negotiations, Problem Solving, Process Improvement, Budgets, Sales, Workforce Management, Call Centers, Contract Negotiation, Customer Experience, Technical Support, Account Management, Telecommunications, Customer Retention, Customer Satisfaction, Salesforce.com, Sales Operations, Cross-functional Team..., Microsoft Office, Team Leadership, Outsourcing, Telemarketing, Leadership, Vendor Management, Management, Inbound Marketing, Contact Centers, Direct Sales, VoIP, Wireless, Networking, Team Management, Product Management, Business Development, Training, CRM, New Business Development, Broadband, Sales Process, Telephony, P&L Management
Education
Southeast Missouri State University
Bachelor of Science, Master of Public Administration
Diana Dillon's American Support Experience August 2013 - September 2013
Job Workforce Optimization Analyst
Industry Insurance
Experience
GoHealth December 2013 - Present
American Support August 2013 - September 2013
Wyndham Vacation Ownership March 2013 - May 2013
American Support November 2011 - February 2013
Frontier Communications April 2009 - March 2011
First Data Corporation March 1999 - June 2008
Skills
Call Centers, Process Improvement, Workforce Management, Customer Satisfaction, Troubleshooting, Forecasting, Microsoft Excel, Access, Leadership, Team Building, Data Analysis, Employee Relations, Workforce Planning, Business Process..., PowerPoint, Microsoft Word, Strategic Planning, Time Management, Team Leadership, Customer Service, Customer Experience, Performance Management, Microsoft Office
Education
Liberty University
Bachelor of Science, Information Management Systems & Psychology
GoHealth December 2013 - Present
American Support August 2013 - September 2013
Wyndham Vacation Ownership March 2013 - May 2013
American Support November 2011 - February 2013
Frontier Communications April 2009 - March 2011
First Data Corporation March 1999 - June 2008
Skills
Call Centers, Process Improvement, Workforce Management, Customer Satisfaction, Troubleshooting, Forecasting, Microsoft Excel, Access, Leadership, Team Building, Data Analysis, Employee Relations, Workforce Planning, Business Process..., PowerPoint, Microsoft Word, Strategic Planning, Time Management, Team Leadership, Customer Service, Customer Experience, Performance Management, Microsoft Office
Education
Liberty University
Bachelor of Science, Information Management Systems & Psychology
Blair DeLaney's American Support Experience November 2012 - December 2012
Job customer service at Looking for a Job
Industry Information Technology and Services
Experience
Looking for a Job At chick fil a I was a cashier . I also did the runner position. As a runner I had to get ice, refill sweet and unsweet tea, lemonade.diet lemonade, restock salad dressing, milk, apple juice, ect. I also did the lobby position which means I had to clean tables and take out the garbage.team memberchick fil aMarch 2013 - May 2013
American Support November 2012 - December 2012
Skills
Customer Service, Team Building, Recruiting, Training, Sales, Account Management, Coaching, Leadership, Strategic Planning, New Business Development, Management, Negotiation, Performance Management, Team Leadership, Sales Management, Project Management, Microsoft Office, Leadership Development, Social Media, Customer Retention, Social Networking, Outlook, Inventory Management, Microsoft Word, PowerPoint
Education
TCC and FSCJ 1993 — 1999
Almost an aa, computers, business
Tallahassee Community College 1993 — 1995
almost aa, associate of the arts, 13- 14
Looking for a Job At chick fil a I was a cashier . I also did the runner position. As a runner I had to get ice, refill sweet and unsweet tea, lemonade.diet lemonade, restock salad dressing, milk, apple juice, ect. I also did the lobby position which means I had to clean tables and take out the garbage.team memberchick fil aMarch 2013 - May 2013
American Support November 2012 - December 2012
Skills
Customer Service, Team Building, Recruiting, Training, Sales, Account Management, Coaching, Leadership, Strategic Planning, New Business Development, Management, Negotiation, Performance Management, Team Leadership, Sales Management, Project Management, Microsoft Office, Leadership Development, Social Media, Customer Retention, Social Networking, Outlook, Inventory Management, Microsoft Word, PowerPoint
Education
TCC and FSCJ 1993 — 1999
Almost an aa, computers, business
Tallahassee Community College 1993 — 1995
almost aa, associate of the arts, 13- 14
Eva Williamson's American Support Experience May 2013 - May 2014
Job at
Industry Education Management
Experience
Coram CVS/Specialty Infusion Services August 2014 - Present
American Support May 2013 - May 2014
Milan Special School District August 1998 - May 2013
GoodLife Funding Mortgage Company August 2006 - August 2007
Skills
Microsoft Office, PowerPoint, Research, Photoshop, English, Customer Service, Call Centers, Residential Mortgages, Financial Analysis, Microsoft Word, Access, Data Entry, Leadership, Outlook, Public Speaking, Management, Leadership Development, Community Outreach, Strategic Planning, Fundraising, Nonprofits, Event Planning, Conflict Resolution, Training, Microsoft Excel, Team Building
Education
Bethel College (TN) 2013 — 2014
Bachelor of Business Administration (BBA), General Studies, 3.8
Dyersburg State Community College 2010 — 2011
Elementary Education and Teaching
Jackson State Community College 2001 — 2006
Edu, Elementary Education and Teaching
Milan High School 1988 — 1992
Coram CVS/Specialty Infusion Services August 2014 - Present
American Support May 2013 - May 2014
Milan Special School District August 1998 - May 2013
GoodLife Funding Mortgage Company August 2006 - August 2007
Skills
Microsoft Office, PowerPoint, Research, Photoshop, English, Customer Service, Call Centers, Residential Mortgages, Financial Analysis, Microsoft Word, Access, Data Entry, Leadership, Outlook, Public Speaking, Management, Leadership Development, Community Outreach, Strategic Planning, Fundraising, Nonprofits, Event Planning, Conflict Resolution, Training, Microsoft Excel, Team Building
Education
Bethel College (TN) 2013 — 2014
Bachelor of Business Administration (BBA), General Studies, 3.8
Dyersburg State Community College 2010 — 2011
Elementary Education and Teaching
Jackson State Community College 2001 — 2006
Edu, Elementary Education and Teaching
Milan High School 1988 — 1992
Nancy Santoro, MHR, SPHR, SHRM-SCP's American Support Experience 2011 - 2012
Job HR Operations & Shared Services Executive
Industry Human Resources
Experience
Brambles February 2014 - Present
Adventist Health System January 2013 - January 2014
Healthfirst February 2012 - September 2012
American Support 2011 - 2012
TLC Engineering for Architecture July 2000 - January 2011
US Office Products 1999 - 2000
Budget Group Inc. 1995 - 1999
Skills
Recruiting, Legal Compliance, Process Improvement, Employee Relations, Talent Acquisition, Performance Management, Talent Management, HRIS, Succession Planning, Employee Benefits, Labor Relations, SPHR, Leadership Development, Benefits Negotiation, Employment Law, Organizational..., Onboarding, Deferred Compensation, Human Resources, Shared Service Center, ERP Implementations, PeopleSoft, Metrics, Analytics, Management, Training, Strategy, Strategic Planning, Sourcing, HR Policies, Leadership, Payroll, Change Management, Hiring, Benefits Administration, Job Descriptions
Education
Rollins College 2001 — 2003
Masters, Human Resource Management
Brambles February 2014 - Present
Adventist Health System January 2013 - January 2014
Healthfirst February 2012 - September 2012
American Support 2011 - 2012
TLC Engineering for Architecture July 2000 - January 2011
US Office Products 1999 - 2000
Budget Group Inc. 1995 - 1999
Skills
Recruiting, Legal Compliance, Process Improvement, Employee Relations, Talent Acquisition, Performance Management, Talent Management, HRIS, Succession Planning, Employee Benefits, Labor Relations, SPHR, Leadership Development, Benefits Negotiation, Employment Law, Organizational..., Onboarding, Deferred Compensation, Human Resources, Shared Service Center, ERP Implementations, PeopleSoft, Metrics, Analytics, Management, Training, Strategy, Strategic Planning, Sourcing, HR Policies, Leadership, Payroll, Change Management, Hiring, Benefits Administration, Job Descriptions
Education
Rollins College 2001 — 2003
Masters, Human Resource Management
Stephen Toncheff's American Support Experience October 2014 - May 2015
Job Operations Supervisor, American Support
Industry Consumer Services
Experience
American Support October 2014 - May 2015
Daytona International Skateway March 2014 - June 2014
Daytona Ice Arena August 2012 - January 2014
Kosmas Group International February 2012 - May 2012
Pro Support LLC November 2010 - January 2011
Convergys 1999 - 2010
The Boulevard Salon November 1998 - March 1999
The Boulevard Salon November 1998 - March 1999
Volusia County Sheriff's Office October 1987 - October 1998
Skills
Customer Service, Call Center, Operations Management, Customer Satisfaction, Problem Solving, Hiring, Data Entry, Customer Relations, Supervisory Skills, Documentation, Excel, Microsoft Office, Team Building, Troubleshooting, Outlook, Word, Continuous Improvement, Administration, Coaching, PowerPoint, Mentoring, Performance Management, Time Management, SLA, Team Leadership, Lotus Notes, Teamwork, Process Improvement, Outsourcing, Team Management, Customer Experience, People Management, Call Centers, Software Documentation, Quality Assurance, Process Scheduler, Management, Inventory Management
Education
Daytona Beach Community College 1982 — 1984
None, Liberal Arts
American Support October 2014 - May 2015
Daytona International Skateway March 2014 - June 2014
Daytona Ice Arena August 2012 - January 2014
Kosmas Group International February 2012 - May 2012
Pro Support LLC November 2010 - January 2011
Convergys 1999 - 2010
The Boulevard Salon November 1998 - March 1999
The Boulevard Salon November 1998 - March 1999
Volusia County Sheriff's Office October 1987 - October 1998
Skills
Customer Service, Call Center, Operations Management, Customer Satisfaction, Problem Solving, Hiring, Data Entry, Customer Relations, Supervisory Skills, Documentation, Excel, Microsoft Office, Team Building, Troubleshooting, Outlook, Word, Continuous Improvement, Administration, Coaching, PowerPoint, Mentoring, Performance Management, Time Management, SLA, Team Leadership, Lotus Notes, Teamwork, Process Improvement, Outsourcing, Team Management, Customer Experience, People Management, Call Centers, Software Documentation, Quality Assurance, Process Scheduler, Management, Inventory Management
Education
Daytona Beach Community College 1982 — 1984
None, Liberal Arts
Carey Kitchell's American Support Experience March 2014 - June 2014
Job Customer Service Associate at Wawa, Inc.
Industry Consumer Services
Experience
Wawa, Inc. August 2015 - Present
Wawa, Inc. August 2015 - Present
Kelly Connect April 2015 - July 2015
Concentrix January 2015 - March 2015
GuthyRenker June 2014 - June 2014
American Support March 2014 - June 2014
Convergys June 2013 - January 2014
American Flag Storage November 2010 - May 2011
Geary Community Hospital November 2008 - July 2009
Rite-Aid Pharmacy May 2006 - January 2008
Skills
Telephone Skills, Time Management, Customer Service, Fax, Medical Billing, Hospitals, Pharmacy, Invoicing, Troubleshooting, Microsoft Office, Typing, Setting Priorities, Prior Authorization, Microsoft Excel, HIPAA, Internet, Microsoft Word, Social Networking, PowerPoint
Education
Harrisburg Area Community College 2006 — 2008
Associate's Degree, General Studies
Fayetteville State University Paralegal
Bachelor's; Associate's, Criminal Justice; completed
Wawa, Inc. August 2015 - Present
Wawa, Inc. August 2015 - Present
Kelly Connect April 2015 - July 2015
Concentrix January 2015 - March 2015
GuthyRenker June 2014 - June 2014
American Support March 2014 - June 2014
Convergys June 2013 - January 2014
American Flag Storage November 2010 - May 2011
Geary Community Hospital November 2008 - July 2009
Rite-Aid Pharmacy May 2006 - January 2008
Skills
Telephone Skills, Time Management, Customer Service, Fax, Medical Billing, Hospitals, Pharmacy, Invoicing, Troubleshooting, Microsoft Office, Typing, Setting Priorities, Prior Authorization, Microsoft Excel, HIPAA, Internet, Microsoft Word, Social Networking, PowerPoint
Education
Harrisburg Area Community College 2006 — 2008
Associate's Degree, General Studies
Fayetteville State University Paralegal
Bachelor's; Associate's, Criminal Justice; completed
Pandora Sowell's American Support Experience October 2009 - May 2013
Job Independent Contractor at Sowell's Professional Administrative Services
Industry Telecommunications
Experience
NexRep, LLC and Direct Interactions Independent ContractorDMJ Service Group, LLCDecember 2013 - Present
American Support October 2009 - May 2013
Wilson Chapter IAAP 2007 - 2008
New York City Housing Authority April 1992 - July 2005
Skills
Customer Service, Call Center, Team Building, Strategic Planning, Microsoft Office, Leadership Development, Process Improvement, Operations Management, Public Speaking, Project Management, Training, Recruiting, Coaching, Management, Performance Management, Contact Centers, Vendor Management, Customer Satisfaction, Team Leadership, Call Centers, Inbound Marketing, Salesforce.com, Customer Experience, Workforce Management, Telemarketing, Software Documentation, Customer Retention, Leadership, Outsourcing, Account Management, Troubleshooting, Sales, Telecommunications, Quality Assurance, Technical Support, Data Entry, Time Management, Telephone Skills, Access, Project Planning, Analysis, Process Scheduler, Outlook, CRM, Employee Relations, Human Resources, Team Management, Networking, Budgets, Interviews
Education
Ultimate Medical Academy 2013 — 2014
Diploma, Medical Billing and Coding, 3.63
Bethune High School 1980 — 1983
NexRep, LLC and Direct Interactions Independent ContractorDMJ Service Group, LLCDecember 2013 - Present
American Support October 2009 - May 2013
Wilson Chapter IAAP 2007 - 2008
New York City Housing Authority April 1992 - July 2005
Skills
Customer Service, Call Center, Team Building, Strategic Planning, Microsoft Office, Leadership Development, Process Improvement, Operations Management, Public Speaking, Project Management, Training, Recruiting, Coaching, Management, Performance Management, Contact Centers, Vendor Management, Customer Satisfaction, Team Leadership, Call Centers, Inbound Marketing, Salesforce.com, Customer Experience, Workforce Management, Telemarketing, Software Documentation, Customer Retention, Leadership, Outsourcing, Account Management, Troubleshooting, Sales, Telecommunications, Quality Assurance, Technical Support, Data Entry, Time Management, Telephone Skills, Access, Project Planning, Analysis, Process Scheduler, Outlook, CRM, Employee Relations, Human Resources, Team Management, Networking, Budgets, Interviews
Education
Ultimate Medical Academy 2013 — 2014
Diploma, Medical Billing and Coding, 3.63
Bethune High School 1980 — 1983
Jamie Baltzley's American Support Experience July 1999 - Present
Job Director of Client Services at American Support
Industry Outsourcing/Offshoring
Experience
American Support July 1999 - Present
Skills
Customer Relations, Customer Service, Call Center, PowerPoint, Client Services
Education
Drake University
Bachelor of Arts (BA)
American Support July 1999 - Present
Skills
Customer Relations, Customer Service, Call Center, PowerPoint, Client Services
Education
Drake University
Bachelor of Arts (BA)
Napoleon Fletcher's American Support Experience September 2014 - March 2015
Job Employment Specialist at AARP
Industry Human Resources
Experience
AARP February 2012 - Present
Fletcher's Cleaning Company June 1995 - Present
American Support September 2014 - March 2015
America Guardian Security Systems March 2006 - May 2010
Dekalb County Schools August 2004 - May 2010
Volusia County Schools August 1971 - June 1993
Skills
Tourism, Hotels, Entrepreneur, Personal Development, Team Building, Customer Service, Mentoring, Executive Coaching, Leadership Development, Sales Management, Product Development, Cruises, Online Marketing, Coaching, Entrepreneurship, Training, Sales, Fundraising, Event Management, Public Relations, Social Networking, Leadership, Small Business, Public Speaking, Teaching
Education
Florida A&M University 1966 — 1971
"BS", History
AARP February 2012 - Present
Fletcher's Cleaning Company June 1995 - Present
American Support September 2014 - March 2015
America Guardian Security Systems March 2006 - May 2010
Dekalb County Schools August 2004 - May 2010
Volusia County Schools August 1971 - June 1993
Skills
Tourism, Hotels, Entrepreneur, Personal Development, Team Building, Customer Service, Mentoring, Executive Coaching, Leadership Development, Sales Management, Product Development, Cruises, Online Marketing, Coaching, Entrepreneurship, Training, Sales, Fundraising, Event Management, Public Relations, Social Networking, Leadership, Small Business, Public Speaking, Teaching
Education
Florida A&M University 1966 — 1971
"BS", History
Diana MacDonald's American Support Experience October 2010 - March 2011
Job Account Resolution Specialist
Industry Consumer Services
Experience
Fanatics, Inc. October 2013 - November 2014
Aerosim Flight Academy September 2012 - May 2013
BI-LO Winn Dixie Stores August 2011 - March 2012
Convergys 2012 - 2012
American Support October 2010 - March 2011
Pacific Tech Construction April 2010 - August 2010
Option One Mortgage June 2003 - January 2006
La Mimosa Apartments June 2000 - March 2003
Citi October 1998 - March 2000
Reach Eap December 1991 - July 1995
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Research, Public Speaking, Social Media, Outlook, Event Planning, English, Public Relations, Team Building
Education
Tidewater Community College 1990 — 1991
Fanatics, Inc. October 2013 - November 2014
Aerosim Flight Academy September 2012 - May 2013
BI-LO Winn Dixie Stores August 2011 - March 2012
Convergys 2012 - 2012
American Support October 2010 - March 2011
Pacific Tech Construction April 2010 - August 2010
Option One Mortgage June 2003 - January 2006
La Mimosa Apartments June 2000 - March 2003
Citi October 1998 - March 2000
Reach Eap December 1991 - July 1995
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Research, Public Speaking, Social Media, Outlook, Event Planning, English, Public Relations, Team Building
Education
Tidewater Community College 1990 — 1991
Ramona Manning's American Support Experience June 2012 - Present
Job Outbound CSR at American Support
Industry Outsourcing/Offshoring
Experience
American Support June 2012 - Present
American Support June 2011 - Present
Selectel Incorporated May 2010 - June 2011
Oceanside Inn March 2003 - June 2006
Skills
Workforce Management, Contact Centers, Customer Experience, Technical Support, Inbound Marketing, Telemarketing, Vendor Management, Customer Service, Customer Satisfaction, Telecommunications, Customer Retention, Process Improvement, Operations Management, Phone Skills, Process Scheduler, Data Entry, Validation, QuickBooks, Quality Assurance, Market Research, Reservation, assistant office manager
Education
Daytona College
Seabreeze Senior High
High school diploma
American Support June 2012 - Present
American Support June 2011 - Present
Selectel Incorporated May 2010 - June 2011
Oceanside Inn March 2003 - June 2006
Skills
Workforce Management, Contact Centers, Customer Experience, Technical Support, Inbound Marketing, Telemarketing, Vendor Management, Customer Service, Customer Satisfaction, Telecommunications, Customer Retention, Process Improvement, Operations Management, Phone Skills, Process Scheduler, Data Entry, Validation, QuickBooks, Quality Assurance, Market Research, Reservation, assistant office manager
Education
Daytona College
Seabreeze Senior High
High school diploma
Aaron LaBar's American Support Experience July 2014 - Present
Job Sales Supervisor at American Support
Industry Outsourcing/Offshoring
Experience
American Support July 2014 - Present
International Speedway Corporation (ISC) January 2013 - July 2014
American Support/Evergreen Sales & Marketing April 2008 - November 2012
Dollar General October 2005 - May 2007
Skills
Call Center, Customer Experience, Customer Satisfaction, Customer Service, Vendor Management
Education
Embry Riddle Aeronautical University-Worldwide 2012 — 2016
Computer Software Engineering
Spruce Creek High School 2004 — 2007
American Support July 2014 - Present
International Speedway Corporation (ISC) January 2013 - July 2014
American Support/Evergreen Sales & Marketing April 2008 - November 2012
Dollar General October 2005 - May 2007
Skills
Call Center, Customer Experience, Customer Satisfaction, Customer Service, Vendor Management
Education
Embry Riddle Aeronautical University-Worldwide 2012 — 2016
Computer Software Engineering
Spruce Creek High School 2004 — 2007
Rosina Castellano's American Support Experience May 2012 - September 2012
Job Customer Service Representative at American Support
Industry Outsourcing/Offshoring
Experience
American Support May 2012 - September 2012
Regions Bank September 2010 - April 2011
Pizza Hut June 2008 - April 2011
Skills
Customer Service..., Customer Service, Sales, Direct Sales, Cash Register, Cash Flow, Retail Banking, Hands-on Training
Education
Daytona College 2009 — 2014
(Enrolled) Associate of Arts (A.A.), Accounting and Business/Management
American Support May 2012 - September 2012
Regions Bank September 2010 - April 2011
Pizza Hut June 2008 - April 2011
Skills
Customer Service..., Customer Service, Sales, Direct Sales, Cash Register, Cash Flow, Retail Banking, Hands-on Training
Education
Daytona College 2009 — 2014
(Enrolled) Associate of Arts (A.A.), Accounting and Business/Management
Jermale Nelson's American Support Experience June 2011 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
American Support June 2011 - Present
East Coast Transportation Co. of North Florida, LLC July 2008 - April 2011
Education
Tulsa Welding School-Jacksonville Campus 2009 — 2010
Master Welding Certification, Welding Technology/Welder
American Support June 2011 - Present
East Coast Transportation Co. of North Florida, LLC July 2008 - April 2011
Education
Tulsa Welding School-Jacksonville Campus 2009 — 2010
Master Welding Certification, Welding Technology/Welder
Ophelia Holmes's American Support Experience August 2011 - August 2013
Job Medical Billing (Mental Health) at Nova Psychiatric Services
Industry Hospital & Health Care
Experience
Nova Psychiatric Services August 2013 - Present
American Support August 2011 - August 2013
New England Linen Supply Co April 2000 - December 2007
New Haven Provision May 1994 - January 2004
Skills
Research, Photoshop, Teaching, Accounting, Process Improvement, Invoicing, Customer Service, Account Management, Customer Retention, Microsoft Excel, Outlook
Education
Training Direct, Bridgeport, CT 2013 — 2013
Certificate, Medical Coding Specialist/Medical Biller
Sacred Heart University 1980 — 1981
Credits 30, Business Administration and Management, General
Nova Psychiatric Services August 2013 - Present
American Support August 2011 - August 2013
New England Linen Supply Co April 2000 - December 2007
New Haven Provision May 1994 - January 2004
Skills
Research, Photoshop, Teaching, Accounting, Process Improvement, Invoicing, Customer Service, Account Management, Customer Retention, Microsoft Excel, Outlook
Education
Training Direct, Bridgeport, CT 2013 — 2013
Certificate, Medical Coding Specialist/Medical Biller
Sacred Heart University 1980 — 1981
Credits 30, Business Administration and Management, General
Tonisha Ratliff's American Support Experience May 2011 - Present
Job Outbound Sales Representative at American Support
Industry Outsourcing/Offshoring
Experience
American Support May 2011 - Present
Skills
Prosales, Microsoft Office, Microsoft Excel, Microsoft Word, Touchstar, X-Lite, G2B Database Management, Comcast Billing System, Customer Service, Receptionist Duties, Direct Sales, Customer Satisfaction, Telecommunications, Faxing
Education
Bethune-Cookman University 2005 — 2008
Southern Career College
American Support May 2011 - Present
Skills
Prosales, Microsoft Office, Microsoft Excel, Microsoft Word, Touchstar, X-Lite, G2B Database Management, Comcast Billing System, Customer Service, Receptionist Duties, Direct Sales, Customer Satisfaction, Telecommunications, Faxing
Education
Bethune-Cookman University 2005 — 2008
Southern Career College
Sandra DeLaPaz's American Support Experience August 2013 - Present
Job Customer Service at Randstad Work Solutions
Industry Consumer Services
Experience
American Support August 2013 - Present
Randstad Work Solutions July 2013 - Present
Directory Distribution July 2011 - June 2013
Skills
Customer Service, Microsoft Excel, Microsoft Office
Education
Leonia High School, Leonia NJ
The Ohio State University
American Support August 2013 - Present
Randstad Work Solutions July 2013 - Present
Directory Distribution July 2011 - June 2013
Skills
Customer Service, Microsoft Excel, Microsoft Office
Education
Leonia High School, Leonia NJ
The Ohio State University
Gale Lunsford's American Support Experience April 2012 - February 2013
Job Payroll Specialist at Legoland Florida
Industry Hospitality
Experience
Legoland Florida June 2013 - Present
American Support April 2012 - February 2013
Hilton Worldwide February 2008 - March 2012
Ocean Reef Club January 2007 - February 2008
Fidelity National Financial July 2006 - January 2007
Ocean Reef Club May 2001 - May 2006
Skills
Payroll, Data Entry, Employee Relations, Garnishments, Employee Benefits, Onboarding, Microsoft Office, Microsoft Excel, Journal Entries, Account Reconciliation, ADP Payroll, ADP ezLaborManager, Peachtree, PeopleSoft, Payroll Conversions, Invoicing, Accounts Receivable, Front Office, Hospitality Management, Resorts
Education
Tidewater Community College 1994 — 1999
Corning High School
Legoland Florida June 2013 - Present
American Support April 2012 - February 2013
Hilton Worldwide February 2008 - March 2012
Ocean Reef Club January 2007 - February 2008
Fidelity National Financial July 2006 - January 2007
Ocean Reef Club May 2001 - May 2006
Skills
Payroll, Data Entry, Employee Relations, Garnishments, Employee Benefits, Onboarding, Microsoft Office, Microsoft Excel, Journal Entries, Account Reconciliation, ADP Payroll, ADP ezLaborManager, Peachtree, PeopleSoft, Payroll Conversions, Invoicing, Accounts Receivable, Front Office, Hospitality Management, Resorts
Education
Tidewater Community College 1994 — 1999
Corning High School
Shantavia Holmes's American Support Experience April 2013 - Present
Job Telesales Professional at American Support
Industry Outsourcing/Offshoring
Experience
American Support April 2013 - Present
Education
Bethune-Cookman University 2012 — 2016
Bachelor of Applied Science (B.A.Sc.), Political Science and Government
American Support April 2013 - Present
Education
Bethune-Cookman University 2012 — 2016
Bachelor of Applied Science (B.A.Sc.), Political Science and Government
Jason Ruprich's American Support Experience 2009 - 2013
Job Customer Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2013 - Present
American Support 2009 - 2013
United States Air Force March 2004 - March 2008
Skills
60 WPM, Java, IP Networking, OSI Model, Cisco Routers
Education
The University of Georgia 2012 — 2015
Bachelor's degree, Computer Science
Loganville High 1999 — 2003
High School Diploma
Convergys June 2013 - Present
American Support 2009 - 2013
United States Air Force March 2004 - March 2008
Skills
60 WPM, Java, IP Networking, OSI Model, Cisco Routers
Education
The University of Georgia 2012 — 2015
Bachelor's degree, Computer Science
Loganville High 1999 — 2003
High School Diploma
Kim Mock's American Support Experience February 2013 - Present
Job customer service rep at American Support
Industry Consumer Services
Experience
American Support February 2013 - Present
Self Employed May 1987 - February 2013
Bill Murphy Handyman February 2009 - September 2012
Mobility Products December 2006 - July 2008
Skills
Customer Service, Therapeutic Massage
Education
Academy of Healing Arts 1986 — 1987
Licensed, Massage Therapy/Therapeutic Massage
Swainsboro Tech 1981 — 1982
Certification, Bookkeeping
Brewton-Parker College 1979 — 1980
General
American Support February 2013 - Present
Self Employed May 1987 - February 2013
Bill Murphy Handyman February 2009 - September 2012
Mobility Products December 2006 - July 2008
Skills
Customer Service, Therapeutic Massage
Education
Academy of Healing Arts 1986 — 1987
Licensed, Massage Therapy/Therapeutic Massage
Swainsboro Tech 1981 — 1982
Certification, Bookkeeping
Brewton-Parker College 1979 — 1980
General
Shana Price's American Support Experience 2014 - 2014
Job Student at LenoirRhyne College
Industry
Experience
American Support 2014 - 2014
Education
Lenoir-Rhyne College 2010 — 2015
American Support 2014 - 2014
Education
Lenoir-Rhyne College 2010 — 2015
Erika Crawley's American Support Experience May 2014 - Present
Job Product specialist at American Support
Industry Outsourcing/Offshoring
Experience
American Support May 2014 - Present
Pizza Hut January 2014 - May 2014
Domino's Pizza September 2012 - April 2013
Skills
Microsoft Office, Administrative..., Retail Sales, Multi-unit Retail...
Education
Bethune-Cookman University 2013 — 2015
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Michigan State University 2009 — 2012
American Support May 2014 - Present
Pizza Hut January 2014 - May 2014
Domino's Pizza September 2012 - April 2013
Skills
Microsoft Office, Administrative..., Retail Sales, Multi-unit Retail...
Education
Bethune-Cookman University 2013 — 2015
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Michigan State University 2009 — 2012
Kelsey Cobb's American Support Experience Lead CookPizza HutDecember 2014 - Present
Job Senior Bethune Cookman University
Industry Computer Networking
Experience
American Support Lead CookPizza HutDecember 2014 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales
Education
Bethune-Cookman University 2011 — 2016
Bachelor of Science (B.S.), Computer information systems Network Technology, Administration, 2.8
Bethune-Cookman University 2011 — 2016
Bachelor of Science (B.S.), computer information systems network technology & administration
American Support Lead CookPizza HutDecember 2014 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales
Education
Bethune-Cookman University 2011 — 2016
Bachelor of Science (B.S.), Computer information systems Network Technology, Administration, 2.8
Bethune-Cookman University 2011 — 2016
Bachelor of Science (B.S.), computer information systems network technology & administration