American Transtech
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American Transtech Employees
Publix June 2011 - November 2011
Liberty Furniture January 1985 - March 2011
Liberty Furniture January 1985 - March 2011
Liberty Furniture January 1985 - March 2011
Liberty Furniture January 1985 - March 2011
American Transtech September 1983 - June 1984
Skills
Customer Service, New Business Development, Management, Accounting, Negotiation, Finance, Retail, Accounts Payable, Credit, Banking
Education
University of North Florida 1985 — 1987
Bachelor of ScienceDivision, Computer and Information Sciences; Information Systems
University of Georgia - Terry College of Business 1978 — 1982
Bachelor, Business Administration; Finance
Bolles High School 1975 — 1978
High School Diploma, general
Home OwnerMake-N-Take WinesOctober 2004 - June 2011
Irresistible Ink November 2003 - July 2004
SalesLink Corp June 1996 - February 2003
AT&T American Transtech 1983 - 1996
American Transtech 1983 - 1996
Blue Cross & Blue Shield of Florida 1981 - 1983
Skills
Team Building, Sales Management, Wine, Public Speaking, Budgets
Education
Webster University 1978 — 1979
MBA, Management & Human Relations
Morningside College 1964 — 1970
Morningside College 1964 — 1969
BS, Math
Morningside College 1964 — 1968
Level 3 September 2003 - Present
Comcast-AT&T Broadband December 2001 - March 2002
AT&T 1996 - 2001
American Transtech 1989 - 1996
Devonshire Trust Co. March 1986 - April 1989
Skills
Telecommunications, Contract Negotiation, Corporate Law, Corporate Governance, Intellectual Property, Mergers, Negotiation, Due Diligence, Licensing, Privacy Law, Strategic Partnerships, Start-ups, Litigation, Joint Ventures, Commercial Litigation, Business Strategy, Policy, Strategic Planning, Business Development, IP
Education
Boston University School of Law 1978 — 1981
JD
Amherst College 1972 — 1976
BA
RealtyUSA January 2015 - Present
Gal Friday On the Go January 2013 - Present
RealtyUSA February 2013 - Present
Carroll Realty,LLC 2003 - 2006
American Transtech 1991 - 1993
Gottlieb Financial Services 1991 - 1991
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Microsoft Office, Administrative..., Fundraising, Community Outreach, Public Speaking, Teamwork, Social Media, Research, Photoshop, Creative Problem Solving, Relationship..., Database Administration, Superior organizational..., Collaboration, Team Problem Solving, Accounts..., Large Projects, Clerical Skills, Profit Power Accouting, Relationship Management, Board Administration, Business Directory, Large & Small Group..., Agenda Development, Agency Mgmt, Website Building, Marketing Operations, Appointment Scheduling, Meeting Scheduling, Budget Setting, Budget Estimating, Committees, Curriculum Design, Workshop Instruction, Group Instruction, Educational Instruction, Lesson Planning, Mac OS X Server, Access, Microsoft Publisher, MovieMaker, Outlook Express, Smartboard, Internet Culture, blackboard management..., Curriculum Development
Education
The College of Saint Rose 2011 — 2014
Bachelor's Degree, English/Adolsecent education, 3.79 GPA
Hudson Valley Community College 2009 — 2011
Associate of Arts (A.A.), English, 3.6 GPA
Averill Park High School
Florida Blue March 2015 - Present
Florida Blue September 2012 - Present
Independant January 2009 - August 2012
Convergys February 1998 - December 2008
American Transtech July 1994 - July 1998
AT&T January 1988 - July 1994
Skills
Call Center, Business Process..., Six Sigma, Program Management, People Management, Project Implementation, Performance Management, Shared Services, Client Services, Financial Management, IT Management, Business Continuity, Performance Metrics, Global Operations, Management, Managerial Finance, Financial Services, Project Management, Call Centers, Outsourcing, Operations Management, Business Process, Change Management, Service Delivery, Business Analysis, Leadership, BPO, CRM, Process Improvement, Recruiting, Human Resources, Business Development, Team Leadership, Telecommunications, Management Consulting, Training, Product Management, Salesforce.com, Personnel Management, Team Building, Vendor Management, Account Management, Customer Satisfaction, Strategic Planning, Strategy, SharePoint, Mergers & Acquisitions, SAP, Employee Benefits, Sales Operations
Education
Argosy University Phoenix 2010 — 2013
BS, International Business
National College of Education 1990 — 1992
Associate of Arts and Sciences (AAS), Behavioral Psychology
Northern Virginia Community College 1985 — 1989
AA, Business Management
Alliance Consulting 2001 - Present
Continuous Learning Group 1991 - 2001
AT&T: Bell Laboratories (Acatel- Lucent) 1984 - 1987
American Transtech 1982 - 1984
Education
Indiana University Bloomington
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Marietta College
Bachelor’s Degree, Petroleum Engineering
2009 NCO CRM November 2007 - May 2009
2005 - 2006 Capital Group/American Funds ServicesShareholder Services February 2005 - October 2006
Cendant Car Rental Group January 2001 - January 2005
Avis Car Rental Inc January 1996 - January 2001
Lillian Vernon Corp January 1991 - January 1996
American Transtech January 1985 - January 1991
Education
AT&T Management
Hampton University
Bachelor of Arts, Communications
University of Phoenix
Fidelity National Financial SVPFidelity Information Services2005 - Present
Fidelity National Information Services 2005 - Present
Entergy Corporation 1997 - 1999
American Transtech 1983 - 1995
Education
Emory University 1977 — 1981
Centech Solutions 1994 - Present
American Transtech March 1990 - May 1994
AT&T February 1985 - February 1990
Allied Mills June 1976 - January 1984
Skills
Customer Satisfaction, Quality Assurance, Performance Management, Workforce Planning, Contact Center Design, Technology Selection,..., Telecommunications..., Contact Center..., Operations Management, Customer Service, Call Center, Telecommunications..., Outsourcing Management, Call Centers, CRM, Customer Experience, Budgets, Professional Services, Management, Sales Operations, Telecommunications, Outsourcing, Leadership, Strategic Planning
Education
University of Pennsylvania - The Wharton School 1988 — 1988
Executive Education, Business
D'Amore-McKim School of Business at Northeastern University 1981 — 1984
MBA, Marketing and Finance
Cornell University
BS, Agriculture and Life Sciences
Direct Energy July 2009 - January 2012
American Water July 2005 - August 2008
Innotrac Corporation 1999 - 2005
Convergys 1997 - 1999
AT&T American Transtech 1983 - 1999
American Transtech 1983 - 1997
Skills
Business Planning, Human Resources, Outsourcing, Project Planning, Vendor Management, Mergers & Acquisitions, Direct Marketing, Contract Negotiation, Account Management, Leadership Development, Energy, Strategy, Customer Service, Business Analysis, Training, Management, Call Center, Team Building, Performance Management, Process Improvement, Team Leadership, CRM, Risk Management, Operations Management, Business Process..., Executive Management, Forecasting, Project Management, Analysis, E-commerce, Leadership, Cross-functional Team..., Change Management, Strategic Planning, Program Management, Call Centers, Start-ups, Customer Experience, Customer Satisfaction
Education
University of North Florida
BA, Political Science
Bank of America Merrill Lynch May 2006 - Present
Bank of America Merrill Lynch January 2000 - May 2006
American Transtech January 1983 - July 1997
Education
Cumberland College 1980 — 1982
Business Administration
NCP Solutions January 2005 - November 2009
Check Printers, Inc August 1998 - December 2004
Harte-Hanks Direct Marketing of Florida (Formerly - Direct Market Concepts, Inc May 1990 - April 1995
American Transtech December 1989 - May 1990
Daniel W. Garey Construction, Inc July 1988 - November 1989
Strategic Marketing Systems, Inc January 1984 - July 1988
Skills
Unix
Education
Kenmore East Senior High School
General studies and Industrial Arts
Broward College
Law Offices of Elsayed Mostafa January 2007 - Present
Hamadeh Educational Services, Inc January 2006 - November 2006
American Transtech August 1989 - August 1992
Florida State College at Jacksonville January 1988 - July 1989
Education
Oakland Community College 2012 — 2014
Paralegal Post Bachelor’s degree professional Certificate Program,, Paralegal, 4.0 GPA
Siena Heights University, Michigan 2010 — 2011
Bachelor's Degree, Bachelors of Arts in Multidisciplinary, GPA: 3.7 Cum Laude