Ameritech Company
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Ameritech Employees
Center of Higher Development September 2013 - Present
BNSF Railway June 2003 - June 2013
Kenny's SUV Limousine Service 2002 - 2003
1st Choice Limousine Services 2001 - 2003
IBM 1997 - 2003
Sears Logistics Services, Inc. 1996 - 1998
Interactive Business Systems, Inc. 1993 - 1997
Discover Card 1996 - 1996
Ameritech 1994 - 1996
Skills
Strategic Planning, Project Management, Negotiation, Team Building, Budgets, Microsoft Office, Training, Management, Project Planning, Integration, Access, Networking, Troubleshooting, Databases, Technical Support, Customer Service
Education
National Academy of Railroad Sciences 2006 — 2007
Certificate of Promotion, Locomotive Engineer Training
Environmental Technical Institute-Blue Island
Certified HVAC Technician, Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician
United States Army Leadership Academy
Certificate of Leadership and Training, United States Army
Illinois Department of Education
GED
City Colleges of Chicago-Olive-Harvey College
I, Computer Science
Level 3 Communications May 2012 - Present
AT&T Business Solutions May 2008 - June 2012
XO Communications September 2007 - June 2008
Verizon Business 2006 - 2007
AT&T 2000 - 2006
Teleport Communications Group 1998 - 2000
Ameritech 1994 - 1998
Skills
Wireless, MPLS, VoIP, Consultative Selling, Telecommunications, Solution Selling, Unified Communications, Direct Sales, Account Management, Sales Management, Cloud Computing, Sales Presentations, Broadband, Business Development, Cisco Technologies, Sales, Selling, Managed Services, Mobile Devices, SIP, New Business Development, B2B, Co-location, Management, Contract Negotiation, Channel Partners, Vendor Management, CRM, Strategic Partnerships, Sales Process, Enterprise Software, Networking, IP, Customer Satisfaction, Sales Operations, Product Marketing, SaaS, Salesforce.com, Product Management, Professional Services, Customer Retention, Go-to-market Strategy, Customer Experience, Call Centers, Data Center, WAN, Cold Calling, Telephony, Security, Pre-sales
Education
Deroit College of Business 1982 — 1985
Marketing/Marketing Management, General
Detroit Business Institute-Southfield 1982 — 1983
Certificate of Completion, Marketing/Marketing Management, General, 3.9
Windstream May 2015 - Present
USA Digital Communications November 2011 - February 2015
Qwest Communications January 2009 - May 2011
Qwest August 2006 - January 2009
WilTel September 2001 - February 2006
Ameritech 1994 - 2001
Accenture 1991 - 1994
Skills
Product Management, Business Alliances, Carrier Relations, Team Building, Pricing, Segmentation, Sales Management, Sales Compensation, Profitability Management, P&L Management, Strategy Development, Product Marketing, New Business Development, Strategic Planning, Product Development, Business Strategy, Contract Negotiation, Account Management, International Long..., Domestic Long Distance, Business Development, Strategic Partnerships, Telecommunications, Strategy, SaaS, Solution Selling, Direct Sales, Channel Partners, Budgets, Mobile Devices, Leadership, Management, VoIP, Sales, Analytics, Mergers & Acquisitions, Marketing Strategy, Marketing
Education
Thunderbird School of Global Management 1989 — 1990
MIM, Finance
Arizona State University 1983 — 1985
MBA, Finance
Northern Illinois University 1979 — 1983
BS, Accounting
CW Professional Services February 2014 - Present
Compuware November 2002 - February 2014
Adaptive Micro Systems, Inc. October 1996 - April 2002
Runzheimer International September 1992 - October 1996
Ameritech May 1984 - August 1992
Skills
Information Analysis, Business Analysis, Systems Analysis, Quality Management, Technical Communication, Requirements Analysis, Instructional Design, Consensus Building, Cross-team Collaboration, SDLC, Content Management, Presentations, Microsoft Office, Visio, FrameMaker, Adobe Illustrator, Autonomy Interwoven..., Software Documentation, Enterprise Architecture, SharePoint, Requirements Gathering, Online Help, RoboHelp, Technical Documentation, Analysis, SnagIt, Online Help Development, Manuals, Management, Training, Illustrator, Testing, Agile Methodologies, Business Process
Education
Lake Forest Graduate School of Management 1991 — 1995
Master of Business Administration
Blackhawk Technical College 1981 — 1983
Associate of Arts – Data Processing / System & Software Engineering
Mutual Health Services April 2014 - Present
AT&T January 2014 - March 2014
AT&T January 2013 - March 2014
AT&T March 2012 - December 2013
AT&T January 2010 - December 2012
AT&T Mobility October 2006 - December 2009
SBC November 2004 - September 2006
Ameritech July 1999 - October 2004
Skills
Call Center, Employee Benefits, Employee Engagement, Telecommunications, Wireless, Account Management, Contract Management, Customer Satisfaction, Training, Telephony, Change Management, Team Building, Negotiation, Broadband, Customer Experience, Team Leadership, Sales Process, Leadership, Management, Customer Retention, Sales Operations, Customer Service, Sales, Program Management, Vendor Management, Project Management, Strategic Planning, Sales Management, Recruiting, Coaching, Solution Selling, Non-profits, Call Centers, Cold Calling, Salesforce.com, Direct Sales, Mobile Devices, Business Development, Strategy, Networking, Selling, VoIP, Performance Management, Strategic Partnerships, Managed Services, Nonprofits, CRM, Employee Relations, Time Management, New Business Development
Education
Boston College 2013 — 2018
Corporate citizenship certificate program
Weatherhead School of Management at Case Western Reserve University 2014 — 2016
Master's Degree, Master of Science in Management-Healthcare
Weatherhead School of Management at Case Western Reserve University 2010 — 2012
Master's Degree, Master of Science in Positive Organization Development & Change (MPOD)
Weatherhead School of Management at Case Western Reserve University 2010 — 2012
Certificate in Developing Leadership Through Emotional Intelligence
Ashridge Business School 2011 — 2011
Katholieke Universiteit Brussel 2011 — 2011
Baldwin Wallace University 2009 — 2010
Project Management
Baldwin Wallace University 1996 — 2009
Bachelor of Business Administration (BBA)
Tiffin University 1995 — 1995
Business Administration and Management, General
North Olmsted High School
The Lucky Dill September 2012 - Present
Home of the Gibson Girls January 2003 - Present
Ameritech July 1997 - January 2003
Skills
Wine Tasting, Wine, Winemaking, Wineries, Event Management, Customer Service, Corporate Hospitality, Promoting, Front Office, Back Office, Bartending, Volunteer Coordination, Multi Tasking, Problem Solving, Love Of Learning, Spiritual Direction, Spirituality, Childcare, Child Development, Values, Red Wine, Volunteering, Retail, Telemarketing, Sales, Event Planning, Social Networking, Direct Sales, Hospitality, Marketing, Inventory Management, Volunteer Management, Public Relations, Social Media, Community Outreach, Microsoft Word, Teamwork, Microsoft Excel, Microsoft Office, Hotels, Team Leadership, Telephone Skills, PowerPoint, Facebook, 10 Key, Data Entry, Training, Ten Key, Cashiers, Switchboard Operator
Education
Nat'l Institute of Medical Billing 1997 — 1997
Certificate in Medical Billing, Medical Insurance Specialist/Medical Biller, A
Port Huron Cosmetology College 1990 — 1992
Cosmetology, Barber/Styling, and Nail Instructor
Enova Financial October 2012 - Present
Enova Financial July 2011 - October 2012
Enova Financial May 2010 - July 2011
The LaSalle Network 2010 - 2010
Comcast January 2000 - August 2009
Ameritech December 1995 - January 2000
Skills
Customer Satisfaction, Management, Microsoft Excel, Cost Reduction..., Supervising, Customer Service..., Team Building, Training, Outlook, Call Center, Workforce Management, Customer Experience, Customer Retention, Operations Management, Process Improvement, Leadership, Customer Service, Call Centers, Coaching, Human Resources, Team Leadership, Program Management, Change Management, Sales, Budgets, Time Management, Interviews, Performance Management, Vendor Management, Employee Relations, Recruiting, Employee Training, Cross-functional Team..., Call Center Development, CRM
Education
Ashford University 2010 — 2013
Bachelor, Business Administration
University of Phoenix 2008 — 2009
Associate of Arts, Business Administration
FEMA August 2013 - Present
EarthLink Business / New Edge Networks March 2000 - November 2012
Ameritech January 1985 - March 2000
Skills
MPLS, DSL, Telecommunications, VoIP, Cross-functional Team..., Troubleshooting, Customer Service, Vendor Management, Team Building, Managed Services, Team Leadership, Project Management, IP, Cloud Computing, Ethernet, Co-location, WAN, T1, Contract Negotiation, Process Improvement, Product Management, Integration, VPN, Cisco Technologies, Frame Relay, Switches, SIP Trunking, TCP/IP, Telephony, LAN-WAN, Data Center, Routers, Networking, SIP, Computer Network..., ATM networks, Provisioning, Routing, Network Engineering, DWDM, Optical Fiber, Broadband, Disaster Recovery, Management, Leadership, Wireless Networking, Metro Ethernet, Unified Communications, Network Design, Wireless
Education
Augustana College
Bachelor of Arts (B.A.), Business Administration and Management, General
DePaul University
Telecommunications Certificate, Telecommunications
Saleswerks, Inc January 1997 - Present
Visual Business Solutions September 2009 - July 2014
Ameritech January 1995 - January 1998
Skills
Business Strategy, Business Process, Change Management, Operational Due..., Performance Consulting, Management Consulting, Sales Management, Strategic Planning, Team Leadership, ERP, Strategic Communications, Budgets, Salesforce.com..., Marketing Strategy, Sales Channel..., Sales Channel..., Strategy, CRM Integration, Sales, Start-ups, Program Management, SaaS, Business Process..., Consulting, Process Improvement, Team Building, Strategic Partnerships, Training, Management, Integration, CRM, Leadership
Education
Northern Illinois University
Master of Business Administration (MBA)
Benedictine University
Masters of Science, Organizational Behavior - Organizational Development
Northern Illinois University - College of Business
Certificate of Graduate Study, Strategic Marketing
Elmhurst College
BS, Business Administration
Coqui Paperie & Gifts May 2005 - Present
Orion Communications August 2008 - December 2008
PAETEC February 2007 - August 2008
Kohls November 2003 - May 2007
McLeodUSA January 2000 - May 2003
Ameritech November 1988 - October 1998
Skills
Project Management, Business, Small Business, Sales, Customer Service, Marketing, Telecommunications, Mac, Team Building, Microsoft Office, Root Cause Problem...
Education
University of Wisconsin-Milwaukee 1988 — 1993
MA, Administrative Leadership
University of Pittsburgh 1978 — 1980
BS, Child Development/Care
The College of Stuebenville 1976 — 1977
Education: Elementary Ed, MMR
Allegheny College 1974 — 1976
Assoc, Pedology
US Signal October 2011 - Present
Comcast March 2011 - October 2011
AT&T August 2009 - February 2011
ANSR, Inc. October 2005 - July 2009
The Red Oak Group, Inc. October 2005 - July 2009
AT&T December 2004 - October 2005
SBC December 2002 - December 2004
Ameritech July 2000 - December 2002
Anixter June 1999 - July 2000
Skills
Being Awesome, CRM, Cross-functional Team..., Negotiation, Project Management, Operations Management, Managed Services, VoIP, Solution Selling, Unified Communications, Telecommunications, Executive Presentations, Cloud Computing, Sales, Account Management, Strategy, Strategic Planning, MPLS, Management, WAN, Channel, Cisco Technologies, Selling, Leadership, Telephony, Lead Generation, Enterprise Software, Wireless, Co-location, Marketing, Direct Sales
Education
Ball State University 1994 — 1998
B.S., Computer Science (Managing Information Systems)
Kokomo High School 1990 — 1994
College Prep, AP & College Prep
Sears Holdings Corporation April 2013 - Present
Sears Holdings Corporation November 2006 - April 2013
SIDS of Illinois, Inc. 2006 - 2012
AT&T November 2001 - September 2006
Southwestern Bell Communications (SBC) July 2000 - November 2001
Ameritech April 1995 - July 2000
Paul J Enterprises, Inc June 1994 - March 1995
Berlitz of Mexico October 1992 - October 1993
Skills
Access, PowerPoint, Writing, Newsletters, Photoshop, Software Documentation, Analysis, Social Media, Social Networking, Customer Service, Marketing Communications, Dreamweaver, Internal Communications, System Administration, Retail, Team Leadership, Time Management, Team Building, Databases, Leadership, Publishing, Training, Event Planning, Management, Public Relations, Advertising, Facebook, Marketing, Nonprofits, Online Marketing, Social Media Marketing, Customer Satisfaction
Education
Blackburn College 1988 — 1992
Bachelor of Arts (BA), British & American Literature
Blackburn College 1988 — 1992
B.A, Written Communications
Universidad de National de Mexico (UNAM) in Mexico City 1990 — 1991
Spanish Language and Literature
DER MotorSports February 2002 - Present
Holy Trinity Catholic Church - Peachtree City, GA 2010 - Present
Independent High Performance Driving Coach 1998 - Present
BellSouth June 1996 - January 2002
SBDC 1995 - 1996
AmeriTech 1993 - 1995
P&O Princess Cruises 1990 - 1993
Bell TelComm 1983 - 1987
Skills
Operations Management, Team Building, Process Improvement, Analysis, Strategic Planning, Business Planning, New Business Development, Sales Management, Leadership, Forecasting, Product Development, Automotive, Training, Business Strategy, Team Leadership, Entrepreneurship, Negotiation, Microsoft Word, Microsoft Excel, Microsoft Office, Program Management, Inventory Management, Customer Service, Marketing, Finance, PowerPoint, Competitive Analysis, Marketing Strategy, Product Management, Product Marketing, Pricing, Business Development, Account Management, Six Sigma, Event Management, Financial Analysis, Cross-functional Team..., Planning, Budgeting
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1988 — 1996
MBA, Finance and Strategic Planning
Bethany College
Bachelor of Science (BS), Biology, History & Business, Honors Graduate
Kettering University (General Motors Institute) Flint, MI
NonDegree Coursework, Project Management
Kellogg School of Management (Northwestern University) Evanston, IL
NonDegree Coursework, Managing and Modeling for Shareholder Value
University of Michigan Ann Arbor, MI
NonDegree Coursework, Strategic Pricing
University of Oklahoma Norman, Oklahoma
NonDegree Coursework, Graduate Engineering Thermodynamics and Hydraulic courses
McGill University Montreal, Quebec Canada
NonDegree Coursework, Undergraduate Canadian Culture and History courses
Georgetown University Washington, DC
NonDegree Coursework, Undergraduate Constitutional Law
Washington and Jefferson College Washington, PA
NonDegree Coursework, Inorganic, Organic, Quantitative and Polymer Chemistry courses
Boomer TV January 2015 - Present
Indy Boomer Magazine January 2011 - Present
MPM Marketing, Inc July 2005 - Present
Indiana Computer Enterprises April 2003 - April 2005
ARAMARK Refreshment Services October 1993 - September 2001
Ameritech 1999 - 2000
United Skates of Amercia 1988 - 1993
Payless ShoeSource 1979 - 1987
Skills
Press Releases, Marketing Strategy, Social Media Marketing, Marketing, Advertising, Email Marketing, Online Marketing, Social Media, Sales, Publishing, Direct Marketing, CRM, Online Advertising, Event Management, SEO, New Business Development, Small Business, Sponsorship, Leadership, Project Management, Strategic Planning, Retail, Trade Shows, Lead Generation, Social Networking, Nonprofits, Customer Service, Marketing Communications, Event Planning, B2B, Entrepreneurship, Magazines, Brand Development, Copywriting, Public Relations, Digital Marketing, Facebook, Integrated Marketing, Blogging, Newsletters, Direct Mail, Strategic Partnerships, Marketing Management, Account Management, Creative Direction, Business Development, Media Relations, Digital Media, Market Planning, Start-ups
Education
Indiana University-Purdue University at Indianapolis 1982 — 1988
Bachelor, Marketing
Ball State University - College of Business 1977 — 1979
Associate, Marketing
Retired September 2015 - Present
Trend Consulting Services 2003 - September 2015
Alltel 1997 - 2001
Deloitte Consulting Group 1992 - 1997
Ameritech 1983 - 1992
Skills
IT Management, Cloud Computing, Disaster Recovery, Management, New Business Development, Strategic Planning, Microsoft Office, Leadership, Sales Management, Strategy, Training, Integration, Security, Microsoft SQL Server, Start-ups, Entrepreneurship, Marketing Strategy, Management Consulting, Public Speaking, Business Development, Project Management, Customer Service, Solution Selling, Network Security, Vendor Management, SaaS, Coaching, Databases, System Administration, Business Strategy, Team Leadership, Process Improvement, Virtualization, Information Technology, Telecommunications, Networking, SharePoint, Troubleshooting, Web Development, Lead Generation, IT Operations, Requirements Analysis, Windows Server, Data Center, Thought Leadership, IT Strategy, Consulting, Enterprise Software, IT Service Management, Software Documentation
Education
Cleveland State University 2012 — 2016
Master's Certificate, Nonprofit Leadership
Baldwin-Wallace College
MBA, Entrepreneurship
Cleveland State University
BS, Computer Information Science
Parma Senior High
MicroAge June 2007 - Present
Penske Automotive Group July 2002 - March 2007
AT&T September 1993 - March 2001
Ameritech July 1985 - September 1993
Skills
Training Program..., Development of..., Training Delivery, Performance Consulting, Organizational..., Training Evaluation, Instructional Design, Certifications, Employee Training, Performance Management, Leadership, Training, Process Improvement, Management Development, Team Building, Curriculum Design, Learning Management, Instructor-led Training, Coaching, Employee Relations, Recruiting, Human Resources, Change Management, Leadership Development, Consulting, Talent Management, Organizational..., Solution Selling, Project Management, Program Management, Vendor Management, Sales Process, Learning Management..., Staff Development, Workshop Facilitation, Team Leadership, Networking, Strategy, Management
Education
Wayne State University 1995 — 2000
M.Ed., Instructional Technology
Aquinas College
B.A., English
University of Michigan
M.A., English
Kohl's Department Stores June 2012 - September 2013
Kohl's Department Stores October 2005 - June 2012
Kohl's Department Stores June 2000 - February 2002
Compuware August 1997 - March 2000
Stratagem January 1994 - August 1997
Ameritech June 1988 - January 1994
Skills
Quality Assurance, IBM Mainframe, CICS, SQL DB2, Microsoft Excel, Microsoft Word, Quality Center, Teradata Data Warehouse, Access, Teradata, SharePoint, Databases, SQL, User Acceptance Testing, JCL, COBOL, Testing, Business Analysis
Education
University of Wisconsin-Milwaukee 1991 — 1992
Master's degree, MIS
University of Wisconsin-Eau Claire 1981 — 1985
BBA, Business Administration and Management, General
Blackhawk Technical College 1986 — 1987
Associate's degree, Data Processing
Jarden Home Brands February 2014 - Present
Rawlings Sporting Goods January 2010 - January 2014
Rawlings Sporting Goods 2008 - 2010
Keller Williams 1999 - 2008
Ameritech 1993 - 1999
Skills
Merchandising, Forecasting, Sales Management, Product Marketing, Account Management, Brand Management, Sports Marketing, Trade Shows, Sports, Marketing, Product Development, Customer Service, Negotiation, Retail, Sporting Goods, Microsoft Excel, Coaching, New Business Development, Consumer Products, Marketing Strategy, Sales Operations, Sales, Budgets, Advertising, Inventory Management, Apparel, Pricing, Management, Brand Development, Sponsorship
Education
Ashford University 1989 — 1993
BS, Liberal Arts/Concentration in Natural Sciences, cum laude
AT&T January 2002 - Present
AT&T 2000 - 2002
AT&T 1997 - 2000
Ameritech 1991 - 1997
Skills
PMO, PMP, Project Management, Project Portfolio..., SDLC, MS Project, Microsoft Excel, Microsoft Word, Visio, Cross-functional Team..., CRM, Software Project..., Business Process..., Process Improvement, IT Strategy, Telecommunications, Six Sigma, ReqPro, Virtual Teams, Team Building, Project Delivery, Project Planning, Process Engineering, Project Manager..., Staff Supervision, Agile Project Management, Requirements Analysis, Business Requirements, Risk Management, Strategic Planning, Integration, Resource Management, Business Process, Business Analysis, Program Management, Outsourcing, IT Management, Quality Assurance, Change Management, Business Intelligence, Requirements Gathering, IT Service Management, Software Documentation, SharePoint, ITIL, ERP, Team Leadership, Agile Methodologies, Product Migration, International Billing
Education
Baldwin-Wallace College 1991 — 1992
MBA, Business Administration
Capital University
BA, Accounting/Finance
Westlake High
College of DuPage September 2014 - Present
Scruples Professional Salon Products October 2012 - Present
DeVine DeZine Hair Loss Studio January 2000 - Present
BP 2007 - 2009
RSM McGladrey, Inc. 2004 - 2007
Ameritech October 1996 - January 2001
Skills
Marketing, PowerPoint, Microsoft Word, Fashion, Customer Service, Team Building, Coaching, Sales, Management, Public Speaking, Cosmetics, Training, Microsoft Office, Leadership, Entrepreneurship, Team Leadership, Microsoft Excel, Employee Training, Fundraising, Accounting, Budgets, Event Management, Event Planning, Marketing Strategy, Retail, Social Media Marketing, Social Networking, Strategic Planning, Advertising, Hair Care, Merchandising, Cosmetology
Education
National American University 2012 — 2014
Associate of Arts and Sciences (AAS), Health and Beauty Management
Empire Beauty School-Lisle 2012 — 2012
License, Education
Paul Mitchell Hair and Skin Academy 2007 — 2011
Cosmetology, Esthetics
Benedictine University 2001 — 2003
Business Administration
MSU College of Human Medicine-West Michigan July 2012 - Present
Michigan State University Extension June 1997 - September 2011
Ameritech February 1972 - November 1993
Skills
Youth Development, Training Delivery, Customer Service, Leadership, Program Management, Qualitative Research
Education
Aquinas College 1984 — 1989
Master of Management, Organization Development
AIRvan Consulting LLC September 2003 - Present
Ball State University 2003 - 2005
Loyalty Research Center June 2000 - August 2003
Indianapolis Museum of Art June 1996 - June 2000
St Vincent's Health 2000 - 2000
Indianapolis Museum of Art 1996 - 2000
Walker Information 1994 - 1995
Ameritech 1982 - 1994
Skills
Press Releases, Business Strategy, Business Planning, Marketing Research, Market Research, Qualitative Research, Marketing Strategy, Marketing Communications, Social Media Monitoring, Integrated Marketing, Social Media, Media Relations, Focus Groups, Online Research, Customer Surveys, Employee Surveys, Usability Testing, Marketing, Social Media Marketing, Public Relations, Copywriting, Social Media Measurement, Corporate Communications, Strategy, Internal Communications, Nonprofits, Research, Strategic Planning, Crisis Communications, Email Marketing, Newsletters, Entrepreneurship, Strategic Communications, Facebook, Competitive Analysis, Program Management, Social Networking, Brand Management, Quantitative Research, Creative Direction, Segmentation, Customer Insight, Management, Brand Development, Reputation Management, Online Marketing, Brand Awareness, B2B Marketing, Communications Planning, Consumer Behaviour
Education
Indiana Wesleyan University 1991 — 1993
MBA
Radford University 1968 — 1972
BS
Ball State University
MA
AT&T 2010 - 2014
AT&T 2003 - 2009
SBC 2001 - 2003
Ameritech 1999 - 2000
Ameritech 1995 - 1999
Skills
Program Management, Project Portfolio..., Product Development, Strategic Planning, Vendor Management, Telecommunications, Product Management, Cross-functional Team..., Product Marketing, Management, Enterprise Software, Strategy, Project Planning, Managed Services, Call Centers, Outsourcing
Education
Benedictine University 1986 — 1988
MBA with Distinction, Business Administration
Illinois College 1979 — 1983
BA, Business Administration & Economics
Nielsen Company January 2015 - Present
Nielsen October 2011 - Present
Allstate December 2010 - October 2011
Allstate Insurance December 2001 - December 2010
Independent Consulting 2001 - 2001
Xpedior 1998 - 2001
Automated Concepts Inc. 1996 - 1998
Ameritech 1995 - 1996
Skills
Enterprise Architecture, Software Project..., Integration, Architecture, IT Strategy, Enterprise Software, Agile Methodologies, SDLC, SOA, Solution Architecture, Strategy, Consulting, Project Management, Management, Application Architecture, Change Management, EAI, Leadership, Data Center, Mobile Devices, Requirements Gathering, Architectures, Requirements Analysis
Education
Northwestern University 2000 — 2004
Master of Engineering Management, Engineering Management
Kettering University 1994 — 1995
Manaufacturing systems engineering
Bangalore University 1989 — 1993
BS, Electronics Eng
Arbor Translation LLC September 2003 - Present
Arbor Translation LLC October 1994 - Present
Covad Communications August 1999 - February 2001
Ameritech June 1998 - August 1999
Cabletron Systems March 1996 - June 1998
Cabletron Systems 1996 - 1998
Network Express October 1994 - March 1996
JET Programme July 1991 - September 1994
Skills
Translation, Patents, Spanish, French, Technical Translation, Italian, English, Foreign Languages, Linguistics, Japanese, Legal Translation, Localization, Trados, Language Services, Editing, Multilingual, Proofreading, Telecommunications, Terminology
Education
American University 1988 — 1990
B.A., International Studies
Verizon Wireless April 2012 - Present
Verizon Wireless April 2005 - March 2012
Verizon Wireless 1995 - 2005
Ameritech Cellular 1995 - 2005
Ameritech 1990 - 1999
USPS 1983 - 1988
Portillo's Hotdogs 1980 - 1988
Skills
Telecommunications, Leadership, Process Improvement, Essbase, Mobile Devices, Cross-functional Team..., Vendor Management, Wireless, Customer Experience, Strategic Planning, Access, Call Center, Customer Service, Sales Management, Call Centers, Account Management, CDMA, Financial Analysis, Project Management, PeopleSoft, Forecasting, 4G, Sales Operations, Customer Retention, Customer Satisfaction, Team Leadership, Product Management, Strategy, Business Process..., Team Building, Cellular Communications, Variance Analysis, Analysis, Business Analysis, CRM, Budgets, Competitive Analysis, Finance, Retail
Education
Benedictine University 2005 — 2008
MBA, Business Administration
Elmhurst College 1987 — 1990
BS, Finance/Economics and Psychology
Triton-College 1983 — 1985
none, General Education requirements
Motorola Solutions February 2013 - Present
Motorola Solutions February 2012 - February 2013
Qwest Communications (now, CenturyLink) 2009 - June 2011
Qwest Communications 2005 - 2008
Issue Dynamics, Inc. 2003 - 2005
SBC (now, at&t) 1999 - 2000
Ameritech 1996 - 1999
Ameritech 1995 - 1996
Congressman Rick Boucher 1993 - 1995
Reed Smith October 1989 - December 1993
Education
American University, Washington College of Law 1984 — 1987
JD, Law
Boston College 1980 — 1984
BA, Communications
Princeton Day School 1976 — 1980
Diploma
Snapsheet September 2013 - Present
Bauer Executive Search 2000 - 2008
Olsten Financial Staffing 1996 - 1999
Ameritech June 1993 - November 1996
Skills
Word, Excel, Powerpoint, Microsoft Excel, PowerPoint, Account Management, Customer Service, Recruiting, Marketing, Operations Management, Event Planning, Leadership, Human Resources, Organizational..., Start-ups, Coaching, Talent Acquisition, Team Building, Management
Education
Arizona State University 1989 — 1993
Bachelor of Arts (B.A.), Sociology
AT&T January 2001 - Present
AT&T June 1981 - Present
AT&T August 1990 - December 2000
Ameritech June 1983 - August 1990
Skills
Wireless, Telecommunications, VoIP, IP, Ethernet, Mobile Devices, Network Design, Managed Services, Cisco Technologies, TCP/IP, Switches, Telephony, Computer Network...
Education
Baldwin-Wallace College 1989 — 1993
Bacholor of Arts, Communications
Cuyahoga Community College 1987 — 1989
Associate of Applied Science, Electronic Engineering
Send Out Cards April 2009 - Present
Estrela Consulting April 2015 - Present
Nordonia Hills City Schools July 2015 - Present
BuckeyeFire Volleyball October 2013 - Present
Crossroads Chiropractic & Acupuncture September 2012 - May 2015
Senior Helpers NEO February 2011 - September 2012
XO Communications May 1999 - November 2005
OfficeMax June 1996 - May 1999
Ameritech 1988 - 1996
Skills
Fluent in Spanish, Entrepreneur, Small Business, Marketing, Team Building, Coaching, Online Advertising, Strategic Planning, Business Networking, New Business Development, Public Speaking, Marketing Strategy, Sales, Leadership Development, Customer Service, Direct Sales, Training, Leadership, Employee Benefits, Entrepreneurship, Time Management, Public Relations, Selling, Fundraising, Strategy, Networking, Management, Healthcare, Call Centers
Education
Baldwin-Wallace College 1989 — 1992
MBA, Business
Muskingum College 1984 — 1988
B.S., Computer Science, Math
BMO Harris Bank November 2013 - Present
BMO Harris Bank September 2010 - November 2013
M&I Bank, Marketing March 2009 - September 2010
Manpower October 2008 - March 2009
AT&T April 2006 - May 2008
AT&T January 2001 - April 2006
Ameritech October 1997 - January 2001
ASQC June 1987 - October 1997
Skills
Advertising, Microsoft Office, Billing, PowerPoint, Excel, Project Management, Office Management, Marketing Communications, Microsoft Excel, Call Center, Direct Marketing, Copywriting, Marketing Research, Email Marketing, Integrated Marketing, Vendor Management, Direct Mail, Public Relations, Marketing, Customer Service, Marketing Strategy, Competitive Analysis, Online Marketing, Marketing Management, Leadership, Customer Satisfaction, Database Marketing, Customer Experience, Corporate Communications, Workshop Facilitation, Call Centers, Project Planning, Sales, Data Analysis, Customer Retention, Retail, Market Research
Education
Alverno College 1982 — 1988
B.A, Communications
Channelwood Mortgage October 2012 - Present
Independent Conferencing Consultants August 2007 - October 2012
LANtech Training July 2010 - February 2011
InterCall October 2003 - August 2007
MCI Conferencing 2001 - 2003
V-SPAN 2000 - 2001
W2COM 1999 - 2000
Ameritech May 1997 - July 1999
Indiana Department of Correction January 1995 - May 1997
Skills
New Business Development, Sales, Solution Selling, Sales Management, Telecommunications, Account Management, Web Conferencing, Video Conferencing, Managed Services, Training, Networking, Contract Negotiation, Team Leadership, Customer Satisfaction, CRM, Sales Process, Cold Calling, Webinars, B2B, Key Account Management, Sales Presentations, Selling, Customer Retention, Strategic Partnerships, Management, Team Building, Strategy, Direct Sales, Program Management, Sales Operations
Education
Ball State University 1993 — 1994
MS, Information and Communication Sciences
Ball State University 1989 — 1993
BS, Social Studies
DeKalb High School 1983 — 1986
AT&T Wi-Fi Services January 2012 - Present
AT&T December 2011 - December 2012
AT&T March 2008 - December 2011
2009CCCCD - Collin County Community College January 2008 - December 2009
AT&T March 2007 - March 2008
AT&T March 2006 - March 2007
2006SBC December 2002 - March 2003
Ameritech December 2000 - November 2002
Digital Transport Engineering December 1998 - November 2000
AT&T September 1997 - December 1998
Skills
Process Improvement, Program Management, Vendor Management, Telecommunications, Wireless, Project Management, Call Center, Yellow Belt, Team Building, New Business Development, Business Development, Call Centers, Strategic Planning, Management, Leadership, Networking, Team Leadership, Managed Services
Education
Amberton University 2003 — 2006
MS, Business and; Project Management, Public Relations, Business and HR
Capital University 1989 — 1994
Bachelor of Arts, Business Management
SAP October 2014 - Present
Zumba Fitness LLC June 2012 - Present
GDW Holdings, LLC March 2008 - Present
System One Holdings, LLC April 2013 - September 2014
PNC June 2004 - February 2013
PNC June 2000 - June 2004
Acordia October 1999 - April 2000
Ameritech June 1996 - May 1999
Skills
Operations Management, Vendor Management, Certified Project..., Ariba, Travel Management, Purchasing Management, Concur, Business Process..., Application Management, Lotus Notes, Expense Management, Expense Reduction, Continuous Improvement, Acquisition Integration, Supply Chain Management, Supply Chain Operations, Purchase Management, Risk Management, Spend Analysis, Application Lifecycle..., Strategic Sourcing, Expenses, Six Sigma, Process Improvement, Business Analysis, Strategy, Change Management, Leadership, Sourcing, Supply Chain, Management, Procurement, Project Management
Education
Case Western Reserve University - Weatherhead School of Management 1999 — 2000
Master of Business Administration (MBA), Management Information Systems, General
Adrian College 1990 — 1993
Bachelor of Arts (BA), International Business
GenTech NFP January 2009 - Present
Protege Career Learning Center September 2003 - December 2008
Thompson Consulting Group, LLC December 1999 - December 2008
Ameritech February 1999 - December 1999
Ameritech Communications, Inc. December 1998 - February 1999
Ameritech Communications, Inc. March 1997 - January 1998
SocioTech, Inc. June 1989 - March 1997
Benedictine University January 1985 - June 1989
The Learnatory September 1976 - September 1985
Throckmorton-Satin Advertising Agency September 1975 - August 1976
Skills
Leadership Development, Organizational..., Organizational..., Training and Development, Organizational Learning, Change Management, Management Consulting, Educational Consulting, Public Speaking, Organizational Behavior, Organizational Design, Cross-functional Team..., Entrepreneur, Organizational..., Editing, Content Creation, Leadership, Management, Strategic Planning, Training, Team Building, Marketing, Online Marketing, Entrepreneurship, After Effects, Entertainment, Fundraising, Video, Facebook, Content Strategy, Strategy, Public Relations, New Media, Blogging, Program Development, Community Outreach, Copywriting, Educational Technology, Digital Media, Creative Writing, Nonprofits, Multimedia, Advertising, Screenwriting, Strong Business Acumen, Program Design and..., Business Model..., Collaborative Problem..., Business Decision Making, Drive for Results
Education
Benedictine University 1987 — 1988
Master of Science (M.S.), Management & Organizational Behavior; Organization Development
Northern Illinois University 1968 — 1972
Bachelor of Arts (B.A.), English, Speech, Education
Harlan High School
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Chicago Schools 2012 - Present
Hope Institute Learning Academy 2010 - 2012
School district 148 2002 - 2010
Marryville Academy 2001 - 2002
Ameritech 2001 - 2001
United States Postal Service 2000 - 2001
Bovis Lendlease 1998 - 1999
McMillan publishing 1998 - 1998
Skills
Teaching, Public Speaking, Customer Service, Research, Microsoft Word, PowerPoint, English, Microsoft Office, Outlook, Budgets, Strategic Planning, Microsoft Excel, Windows, Photoshop, HTML, Educational Leadership, Staff Development, Curriculum Design, Classroom, Curriculum Development, Lesson Planning, Classroom Management
Education
Bradley University 1991 — 1992
American College of Education
Master's degree, Educational Leadership and Administration, General
Trinity Christian College
Bachelor of Education (B.Ed.), Elementary Education and Teaching
JPMorgan Chase July 2013 - Present
eBay Small Business January 2001 - April 2013
Security Title Services, LLC April 2001 - June 2010
Noble Roman's July 1999 - April 2001
Ameritech February 1997 - January 1999
MobileComm (A Former BellSouth Company) January 1995 - December 1996
Skills
Real Estate, Customer Service, Training, Management, Process Scheduler, Sales, Payroll, Economics, Philosophy, Buyers, MBA, Communication, Call Center, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Retail, Time Management, System Administration
Education
University of Notre Dame - Mendoza College of Business 2013 — 2013
Advanced Specialized Certificate, Intercultural Management
Western Governors University 2010 — 2012
MBA, Management and Strategy
Ball State University - College of Business 1989 — 1994
Bachelor of Science, Economics, Minor in Philosophy
Montessori Records Xpress September 2008 - May 2013
Vance Publishing December 2001 - June 2005
Accenture September 1998 - October 2001
Baxter International Inc. April 1995 - September 1998
Household Finance November 1992 - March 1995
Baxter International Inc. March 1992 - May 1992
McDonald's Corporation August 1989 - March 1992
Baxter International Inc. May 1988 - May 1989
Ameritech August 1986 - September 1988
J. I. Case Inc. August 1985 - August 1986
Skills
Databases, MySQL, Teachers, Data Analysis, Teaching, Public Speaking, Web Development, Microsoft Office, Research, Team Leadership, Business Intelligence, Blogging, C++, Software Development, Microsoft SQL Server, Online Advertising, Programming, Software Project..., Strategic Planning, Social Media, Management, Access, Java, Project Management, Customer Service, Higher Education, Curriculum Development, Curriculum Design, Database Design, SQL, iPod, Flex, Negotiation, Non-profits, Oracle, Program Management, Visio, SharePoint, DB2, Nonprofits
Education
Northeastern Illinois University 1977 — 1979
BA
American Academy of Art 1972 — 1974
AA
Somonauk School Dist. 432 2001 - Present
Creative Curl 2003 - 2011
Ameritech 1990 - 1994
Skills
Superb communication..., Strong attention to..., Good organizational..., PC and Microsoft Office..., Typing 60 + wpm, Medical Terminology
Education
American InterContinental University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
etailinsights July 2011 - August 2014
Local Eye Site, LLC January 2009 - November 2009
First Research May 2007 - January 2009
Ameritech 1985 - 1988
Northern Telecom 1983 - 1985
Skills
Management, Lead Generation, CRM, Retail, E-commerce, Leadership, New Business Development, Salesforce.com, Direct Sales, Sales, Sales Management, B2B, Account Management, Strategic Partnerships, Digital Marketing, Social Media Marketing, Online Advertising, Online Marketing, Marketing, Cold Calling, Sales Process, SaaS, Sales Operations, Competitive Analysis, Sales Presentations, Product Marketing, Selling, Direct Marketing, Email Marketing, Business Development, Solution Selling, P&L Management, Key Account Management, B2B Marketing, Product Management, Analytics, Marketing Management, Strategy, Market Planning, Start-ups, Trade Shows, Channel Partners, Enterprise Software, SEM, Customer Retention, Marketing Strategy, Software Industry, Mobile Marketing
Education
Auburn University
BSBA, Marketing
Coral Gables Sr High
W.H. Hunt Legal Group L.L.C. 2008 - Present
Ohio Army National Guard March 2005 - Present
Cuyahoga County Prosecutor March 2009 - March 2011
IZ Technologies 2011 - 2011
AT&T October 1995 - March 2008
Ameritech 1995 - 2008
Dillard 1991 - 1995
Skills
Government, Defense, Contract Negotiation, Strategic Planning, Contract Management, Litigation, Process Improvement, Policy, Courts, Management, Legal Writing, Negotiation, Legal Research, Mediation, Operations Management, Security Clearance, Criminal Law, Training, Telecommunications, Budgets, Trials
Education
Cleveland State University - Cleveland-Marshall College of Law 2000 — 2006
JD, Law
St. Ignatius High School 1984 — 1988
Baldwin Wallace University
BA, Business Management
AT&T retired December 2003 - December 2013
Ameritech/SBC August 1997 - December 2003
US One Communications August 1996 - April 1997
Ameritech January 1995 - February 1996
Ameritech August 1988 - December 1994
Wisconsin Bell Communications January 1984 - August 1988
AT&T January 1983 - December 1983
Wisconsin Telephone Company March 1980 - December 1982
Skills
Process Improvement, Telecommunications, Microsoft Office, Six Sigma, Certified Green Belt, Holistic Life Coaching, Microsoft Excel, Microsoft Power Point, Training, Call Centers, Public Speaking, Strategy, Marketing, Vendor Management
Education
University of Wisconsin-Superior 2001 — 2003
BS, Communications, Psychology, Ed
Alverno College 1977 — 1978
Communications
University of Wisconsin-Stevens Point 1969 — 1971
Also attended Jan-Dec 1983, Speech Pathology and Audiology
Cummins Inc. June 2014 - Present
Navistar Inc May 2011 - June 2014
Amdocs January 2008 - May 2011
AT&T January 2006 - January 2008
SBC / AT&T 2002 - 2006
Ameritech 1999 - 2002
Decision Consultants May 1995 - August 1997
Skills
Enterprise Architecture, Business Strategy, IT Strategy, Solution Architecture, Technical Architecture, Project Management, SDLC, Agile Methodologies, SOA, Architecture, Business Process..., MES, Manufacturing..., FMEA, Center of Excellence, ILOG, Vendor Management, Staff Development, Cross-functional Team..., Requirements Analysis, ERP, Integration, Business Process, Software Project..., Business Intelligence, Program Management, Architectures, Data Warehousing
Education
Louisiana State University and Agricultural and Mechanical College 1992 — 1995
Master of Science (MS), Computer Science and Physiology
Acharya N.G. Ranga Agricultural University 1986 — 1992
Bachelor of Science (BSc), Agriculture, Agriculture Operations, and Related Sciences
St. Gabriel's high school, kazipet
CIGNA Healthcare 2010 - Present
CIGNA Healthcare November 2008 - March 2010
Sara Lee (division of Sara Lee Corp) 2006 - 2008
Ameritech 1994 - 2006
Cyntergy 1993 - 1994
Skills
HR Generalist, Training & Development, Recruiting, Applicant Tracking..., Employee Relations, Employee Benefits, Talent Acquisition, Onboarding, Workforce Planning, Talent Management, HIPAA, PeopleSoft, Deferred Compensation, Internet Recruiting, Vendor Management, Temporary Placement, HRIS, Succession Planning, Human Resources, Performance Management, Process Improvement, Change Management, Training
Education
Benedictine University 1997 — 1999
Masters of Science, Human Resources
Illinois State University
Bachelor of Science, Mass Communications
Trinity High School
Trinity High School
Interactive Intelligence March 2015 - Present
Level 3 Communications / tw telecom February 2012 - March 2015
Windstream Communications January 2010 - February 2012
FedEx Office February 2009 - December 2009
FedEx Office December 2006 - January 2009
FedEx Kinkos February 2005 - November 2006
Norlight April 2001 - February 2005
@Link Networks August 2000 - March 2001
Ameritech / SBC May 1997 - 2000
Ameritech December 1994 - April 1997
Skills
Solution Selling, Sales Process, Training, Coaching, Mentoring, Telecommunications, Sales Management, Selling, Sales Operations, Direct Sales, Account Management, Sales, VoIP, Management, Networking, MPLS, Leadership, Wireless, New Business Development, Co-location, Team Building, Cloud Computing, Unified Communications, Team Leadership, Contract Negotiation, Managed Services, WAN, Cold Calling, Ethernet, Customer Retention, Marketing, Key Account Management, Cisco Technologies, Telephony, Business Development, Strategic Partnerships, Channel Partners, P&L Management, Strategic Planning, Sales Presentations, Negotiation, SIP Trunking, Recruiting, Consultative Selling, Territory, Cisco, Contract Negotiations, Hosted Services, Contact Centers
Education
Ball State University 1995 — 1999
MS, Communication and Information Sciences
Ball State University 1981 — 1985
BS, Telecommunications and Marketing
Zionsville High School 1977 — 1981
Windstream Communications February 2010 - Present
AT&T November 2006 - February 2009
SBC April 2005 - November 2006
SBC July 2000 - April 2005
Ameritech July 1995 - July 2000
Ameritech July 1992 - July 1995
Skills
Customer Service, Leadership, MPLS, Telecommunications, VoIP, Managed Services, Networking, Cisco Technologies, Ethernet, DWDM, IP, Internet, Network Design, Integration, WAN, MPLS Networking
Education
Baldwin Wallace University 1990 — 1992
MBA, General Systems Theory
Franklin University 1978 — 1982
BSET, Electronic Engineering
Ready High
Pratt & Whitney September 2008 - Present
Carrier 2005 - 2008
Baker & McKenzie 1999 - 2005
Ameritech 1995 - 1998
Skills
Forecasting, Planning, Procurement, Financial Analysis, Financial Planning, Process Improvement, Financial Modeling, Accounting, SAP, Analysis, Supply Chain, Excel, Internal Controls, Budgeting, Risk Management, Manufacturing, PowerPoint, Financial Management, Financial Accounting, Operations Management, ERP, Negotiation, Contract Negotiation, Access, Business Objects, Microsoft Office, International Business, Business Analysis, Data Analysis, Word, Outsourcing, Purchasing, Business Intelligence, Pricing, Supply Chain Management, Lean Manufacturing, Continuous Improvement, Business Process..., Six Sigma, Finance, Cross-functional Team..., Variance Analysis
Education
Benedictine University 1995 — 1998
MBA, Finance
Universitat d'Alacant 1981 — 1986
BS, Business administration
Creative Resources, Inc. / Plake & Company October 1992 - Present
Leadership & Renewal Outfitters January 2002 - Present
Project Leadership-Service 1993 - 1993
Ameritech May 1988 - May 1992
Skills
Executive Performance, Retreat Design &..., Organizational..., Personal Development, Coaching, Conference Design, Strategic Planning, Team Building, Leadership Development, Performance Improvement, Leadership Retreats, Conference Facilitation, Public Speaking, Non-profits, Fundraising
Education
American University 1992 — 1994
Master of Science (MSOD), with Distinction, Organization Development
Coach U 2001 — 2004
Personal and Business Coaching
Wabash College 1984 — 1988
BA, Magna Cum Laude, Political Science
CMRS, Keble College, Oxford University 1987 — 1987
Medieval and Renaissance Studies
American Academy of Family Physicians February 2012 - Present
Spiritual Direction & Retreat Facilitation 2006 - Present
Finding Words, Inc. January 2004 - February 2012
MidAmerica Arts Alliance September 2009 - July 2011
University of Kansas-School of Medicine May 2008 - September 2009
Willow Creek Community Church July 1999 - June 2003
Ameritech July 1995 - July 1999
Skills
Copy Editing, Editing, Content Strategy, Leadership Development, Fundraising, Coaching, Strategic Planning, Strategic Communications, Social Media, Process Improvement, Public Speaking, Non-profits, Publications, Organizational..., Leadership, Content Management, Creative Writing, Executive Coaching, Spiritual Direction, Message Development, Needs Analysis, Corporate Communications, Web Content, Web Content Management, Marketing Communications, Content Development, Cross-functional Team..., Project Planning, Team Leadership, Proofreading, Staff Development, Workshop Facilitation, Newsletters, Spiritual Formation, WordPress, Publishing, User Experience, Inbound Marketing, SEO Copywriting, Nonprofits
Education
Truman State University 1990 — 1995
BA
Benedictine College 2006 — 2009
Graduate Certificate
MidAmerica Nazarene University 2011 — 2012
Nazarene Theological Seminary 2012 — 2013
Cornucopia Inc. March 2015 - Present
Cornucopia Inc. August 2010 - Present
Take Care Health Systems December 2008 - January 2010
Take Care Health Systems December 2008 - January 2010
Crane Aerospace June 2005 - October 2005
Ameritech January 1997 - January 1998
Teledyne Fluid Systems January 1994 - January 1996
Skills
Negotiation, Contract Negotiation, Coaching, Onboarding, Employee Relations, HRIS, Applicant Tracking..., Compliance, FMLA, Interviewing, Employee Engagement, Talent Acquisition, Mentoring, Talent Management, Performance Management, Benefits Administration, Benefits, Customer Service, Microsoft Office, Excel, PeopleSoft, Program Management, Employment Law, Couples Counseling, Spiritual Counselor, Biblical Counseling, Bible teaching, New Hire Orientations, Resume Writing, Published Author, Conflict Resolution, Microsoft Excel, Public Speaking, Employee Benefits, Organizational..., Payroll, Pastoral, Policy, Training, Leadership, Interviews
Education
Malone University 2015 — 2016
BA, Project Management
Indiana Wesleyan University 2014 — 2015
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Baldwin Wallace University 1994 — 1996
Bachelors, MatriculationHuman Resource Management
Cleveland State University
CBTS March 2014 - Present
Comcast Business October 2011 - March 2014
Cincinnati Bell August 2009 - October 2011
AT&T January 2007 - August 2009
AT&T/SBC January 1999 - January 2006
Entex Information Services January 1998 - January 1999
Ameritech January 1997 - January 1998
Skills
Co-location, VoIP, Strategy, Sales Operations, Unified Communications, MPLS, T1, Avaya, Telephony, Networking, SIP Trunking, Project Management, Network Design, Cloud Computing, Management, Direct Sales, PRI, SIP, Broadband, Hosted Services, Internet Services, Customer Experience, Cisco Technologies, Enterprise Software, Fiber Optics, Managed Services, Selling, WAN, Telecommunications, Ethernet, IP, Solution Selling, Product Management, Metro Ethernet, Wireless, Cold Calling, Professional Services, Call Centers
Education
Ball State University
Bachelor of Science, Criminal Justice
Washington High School
Graduated, General Studies
UC Berkeley February 2015 - Present
Duke University August 2004 - July 2014
Blue Cross Blue Shield of Illinois November 2001 - July 2002
Accenture February 2001 - September 2001
Ameritech February 1999 - November 2000
Anixter August 1994 - February 1999
Peace Corps June 1991 - June 1993
Bentley, Barnes and Lynn February 1988 - May 1991
Skills
Research, Budgeting, Public Speaking, Data Analysis, Staff Development, Microsoft Office, Strategic Planning, Customer Service, Problem Solving, Administration, Process Improvement, Higher Education, Program Development, Team Building, Change Management, Academic Libraries, System Administration, Library, Instructional Design, Collection Development, Information Literacy, Digital Libraries, Electronic Resources, Virtual Reference, Library Research, Library Management, Special Collections, Library Instruction, Library Science, Teaching, Information Retrieval, Analysis, Management, Project Management, Libraries
Education
University of North Carolina at Chapel Hill 2002 — 2004
MLS
Ball State University 1993 — 1994
MS
Augustana College 1983 — 1987
BA
Baptist East Memorial Hospital May 2008 - April 2014
Evanston Hospital May 2004 - April 2006
Ameritech January 2000 - March 2004
Ameritech January 1996 - December 2000
Skills
Healthcare Information..., Healthcare Management, Hospitals, Healthcare, Customer Service, Fundraising
Education
City Colleges of Chicago-Olive-Harvey College 2002 — 2004
Certificate, Medical Billing and Coding
DePaul University 2000 — 2002
N/A, Information Technology
Amherst College 1970 — 1974
Bachelor of Arts (B.A.), English Language and Literature/Letters
PivotalGrowth Inc. September 2004 - Present
Missionary Manor 2009 - February 2012
Takeda Pharmaceuticals 2005 - 2007
Abbott Laboratories September 2000 - July 2004
Bank One August 1999 - August 2000
ABN AMRO August 1999 - August 2000
Prudential Insurance April 1996 - June 1999
Prudential Financial 1996 - 1999
IBM August 1994 - April 1996
Ameritech June 1989 - August 1994
Skills
Leadership Development, Team Building, Coaching, Executive Coaching, Personal Development, Leadership, Management Consulting, Training, Organizational..., Project Management, Change Management, Public Speaking, Workshop Facilitation, Program Management, Executive Management, Mentoring, Start-ups, Cross-functional Team..., Organizational..., Nonprofits, Small Business, Entrepreneurship, Business Planning, Strategic Planning, Performance Management, Employee Training, Employee Engagement, Emotional Intelligence, Business Process..., Community Outreach
Education
Behavioral Coaching Institute 2007 — 2007
Certified Master Coach
Benedictine University 2004 — 2005
Masters, Management & Organization Behavior
Michigan State University 1985 — 1989
BS, Psychology
Michigan State University 1985 — 1989
BS, Management & Organization Behavior
Advocate Health Care August 2014 - Present
HSBC September 2006 - January 2014
HSBC 2003 - 2006
HSBC 2001 - 2003
HSBC 2000 - 2001
HSBC 1998 - 2000
Ameritech 1997 - 1998
HSBC 1996 - 1997
HSBC 1989 - 1996
HSBC 1986 - 1989
Skills
Operations Management, Outsourced HR Services, Contact Center..., Human Resources, Organizational Learning, Payroll, Benefits Administration, Leading..., HR Policies, Six Sigma, HR Transformation, Operational Risk..., Contact Center..., HR Project Management, Operating Budgets, Collections, Offshore Operations, Employee Engagement, Customer Service, Vendor Management, Highly motivated..., Timely Decision Making, Values-based Leadership, Ethical Leadership, Challenge Driven, Compliance, Governance, Knowledge Management, Quality Assurance, Enjoy Challenges, Financial Services, Learning Management, HRIS, Employee Benefits, Coaching, Team Management, Credit, Finance, Analysis, Strategic Planning, Portfolio Management, Performance Management, Budgets, Credit Cards, Banking, Risk Management, Financial Risk, Operational Risk, Relationship Management
Education
Benedictine University 1992 — 1994
Master of Business Administration (M.B.A.), Operations Management and Supervision
Michigan State University 1981 — 1985
Bachelor of Arts (B.A.), Business Administration and Management, General
AT&T 2008 - Present
AT&T July 2006 - June 2008
SBC Telecom October 2005 - July 2006
SBC Telecom January 2002 - October 2005
SBC Telecom April 2000 - January 2001
Ameritech March 1993 - April 2000
Ameritech August 1991 - March 1993
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Marketing Analytics, Financial Analysis, Compensation..., Compensation Design, Mac OS, Windows 7
Education
Benedictine University 1998 — 2000
Master of Science (MS), Management, 4.0
Southern Methodist University 1980 — 1984
Bachelor of Arts (BA)
Comcast 2001 - Present
Ameritech New Media 1996 - 1998
Ameritech 1995 - 1998
Ameritech (AT&T) 1995 - 1998
Cablevision Systems Corp 1991 - 1995
Cablevision 1980 - 1995
Skills
Broadband, Integrated Marketing, Direct Marketing, Product Management, Marketing Strategy, Telecommunications, Customer Retention, Strategic Partnerships, Customer Acquisition, Account Management, Cross-functional Team..., Call Center, VOD, Direct Sales, Call Centers, Cable Television, Marketing, Leadership, Vendor Management, Product Marketing, Management, Customer Satisfaction, Customer Experience, Strategy, Sales Operations, B2B, Lead Generation, Competitive Analysis, CRM, P&L Management, Salesforce.com, Mobile Devices, Solution Selling, Sales Process, Marketing Management, Selling, Sales, Start-ups, Wireless, Digital Marketing, Sales Presentations, Sales Management, Cold Calling, Digital Media, Market Planning, Advertising Sales, B2B Marketing, Product Launch, Multi-channel Marketing, Marketing Communications
Education
Benedictine University 1987 — 1990
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
MutualBank 2004 - Present
Mutual Federal Savings Bank 1996 - 2004
Mutual Federal Savings Bank July 1994 - 1996
Ameritech December 1983 - July 1994
Indiana Bell Telephone 1980 - 1994
Skills
Employee Relations, HRIS, Employee Benefits, Employment Law, Benefits Administration, Onboarding, Performance Management, Employee Handbooks, Recruiting, Talent Acquisition, Workforce Planning, Employee Engagement, College Recruiting, Organizational..., Talent Management, Job Descriptions, Banking, Training, New Hire Orientations, Employee Training, Compensation Structure..., Human Resources, Interviews, Customer Service, Training Delivery
Education
Ball State University 1967 — 1969
none, Speech and Hearing
Muncie Southside HS
Sims Metal Management Limited March 2004 - Present
Ameritech September 1999 - 2002
Skills
Accounts Payable, Freight Payment, Customer Service, Hands-on Training, Comfortable working..., Flexibility, Non-profit Volunteer, Time Management, Team Management, Forecasting, Accounting, Process Improvement, Inventory Management, Invoicing, Project Management, Operations Management
Education
Baker College of Allen Park 2011 — 2015
Bachelor of Science (BS), Business Management
Henry Ford Community College 2006 — 2010
Associates in Business Management, Business
Macomb Community College August 2002 - Present
Specs Howard School of Media Arts April 2009 - June 2011
Art Institute of Pittsburgh February 2010 - August 2010
MarketShare February 2003 - August 2009
ITT Technical Institute May 2007 - September 2008
AJ Prindle & Co. 2001 - 2002
eRegister, Inc 2000 - 2001
Ameritech 1993 - 2000
Skills
Adobe Creative Suite, CSS, HTML, JavaScript, XHTML, Multimedia, Web Technologies, Web Design, Dreamweaver, Web Development, Flash, Teaching, Photoshop, Graphic Design, Instructional Design, Social Media, Web 2.0
Education
Higher Ed Experts 2014 — 2014
Responsive Web Design for Higher Ed - Certificate, Responsive Web Design
Walsh College 2000 — 2008
MSM, Management
Macomb Community College 2002 — 2005
AAS, Website Programming
Wayne State University 1989 — 1991
BFA, Advertising Design
Higher Ed Experts
Professional Certificate, Responsive Web Design for Higher Ed
Macrie & Associates March 2011 - Present
Allstate March 2007 - March 2011
Business Civic Leadership Center of the US Chamber of Commerce 2008 - 2010
Cardinal Health 2002 - 2005
Ameritech 1994 - 2000
Skills
Strategic Communications
Education
Arizona State University 1978 — 1979
MS, Finance
University of Maryland College Park 1973 — 1976
BS, Finance
Downtune Solutions October 2013 - Present
Enova Financial June 2011 - September 2013
Enova Financial August 2010 - July 2011
Analytics8 September 2005 - August 2010
Business Objects November 1999 - October 2005
Ameritech March 1997 - November 1999
Skills
Program Management, Project Management, Scrum, Team Leadership, Agile Methodologies, Data Strategies, Business Intelligence, Agile & Waterfall..., Data Warehousing, Data Modeling, Business Analysis, Business Objects, SDLC, Databases, Business Process, Product Ownership, Management, Enterprise Software, Dashboard, Vendor Management, Requirements Analysis, Data Migration, Solution Architecture, Data Warehouse..., Systems Analysis, QlikView, Data Quality, Strategy, Master Data Management, Agile Project Management, ETL, Business Intelligence..., Leadership, Training, Data Management, Process Improvement, Business Analytics, Analytics, Data Architecture, Data Governance, Web Intelligence, Microstrategy, Big Data, Software Development, Business Requirements, OLAP, Leadership Development, Cross-functional Team..., Data Stewardship, BI Architect
Education
DePaul University 1998 — 1999
CCP, Information Systems Design & Development
Benedictine University 1989 — 1992
BA, Psychology, Pre-law
Retired December 2013 - Present
AT&T April 2012 - December 2013
AT&T October 2008 - April 2012
AT&T June 2007 - October 2008
AT&T September 2004 - June 2007
SBC January 2000 - September 2004
Ameritech June 1998 - December 1999
Ameritech June 1996 - June 1998
Ameritech March 1991 - June 1996
Racine County Sheriff's Department January 1990 - March 1991
Skills
Certified Project..., Network Operations, Mentoring, Six Sigma, Telecommunications, Process Improvement, Change Management, Quality Management, Project Management, Wireless, Leadership, Black Belt, Vendor Management, Business Process..., Data Analysis, Team Leadership, Business Analysis, Project Planning, Team Building, Training, Visio, Call Center, Quality Assurance, Troubleshooting, Operational Excellence, Customer Satisfaction, Budgets, DMAIC, Process Management, Green Belt, Root Cause Analysis, Metrics, Continuous Improvement, Customer Service, Kaizen, Management, Cross-functional Team..., Computer Network..., Lean Manufacturing, Call Centers, Performance Improvement, Program Management, Process Engineering, Operations Management, Mobile Devices, Project Portfolio..., Customer Experience, Broadband, PMP, DSL
Education
Alverno College
Computer Science
Roche August 2015 - Present
Roche Diagnostics June 2013 - Present
Roche Health Solutions, Inc October 2011 - June 2013
Community Health network February 2006 - October 2011
Conseco Insurance, LLC May 2005 - February 2006
Ameritech January 1997 - January 2000
Skills
Diabetes, Insulin Pumps, Customer Service, Recruiting, Sales, Interviews, Human Resources, Healthcare, Management, Process Improvement, Training, Microsoft Office, Employee Benefits, Software Documentation, Strategic Planning, Forecasting, Project Management, New Business Development, Operations Management
Education
Ball State University 1989 — 1994
Bachelors of Science Degree, Business (Organizational Development Specialization)
Elston High School 1982 — 1986
Diploma
Fun Events Inc. November 2003 - Present
PK Marketing Services July 2013 - Present
Maristella Outreach 2000 - 2002
Continental Bank Private Bank 1989 - 1997
Ameritech 1986 - 1988
Ameritech 1980 - 1986
Skills
Event Management, Entertainment, Special Events, Marketing, Sales, Marketing Strategy, Strategic Planning, Trade Shows, Event Planning, Market Research, Advertising, Marketing Communications, Email Marketing, Online Marketing, Social Media, Social Media Marketing
Education
Northwestern University - Kellogg School of Management
MBA, Marketing
Ball State University
Bachelor of Science, Journalism and Public Relations
Bur Oak Associates LLC February 2011 - Present
DbaDirect June 2011 - Present
Gartner, Inc, November 1994 - September 2010
Ameritech February 1984 - January 1994
Skills
Strategic Sourcing, Global Sourcing, Sourcing & Procurement, IT Strategy, Outsourcing, RFP, Offshoring, Sourcing, Consultancy, Vendor Management, IT Outsourcing, Strategy, Management, Management Consulting, Contract Negotiation, Data Center, Process Improvement, Project Management, Strategic Partnerships, Consulting, Professional Services, Program Management, Business Transformation, SaaS, Cloud Computing
Education
Baldwin-Wallace College 1981 — 1983
MBA, Business Administration
Cleveland State University 1971 — 1978
BS, Computer Science
Constellation an Exelon Company March 2007 - Present
JP Morgan August 2002 - June 2007
JP Morgan Chase 2002 - 2007
JPMorgan Chase 2002 - 2007
JP Morgan Chase 2002 - 2007
JPMC 2002 - 2006
Enron August 1996 - August 2002
Enron Broadband Services 1999 - 2001
Ameritech February 1972 - September 1996
Lehman Brothers 1992 - 1996
Skills
Strategic Planning, Leadership, Operations Management, Process Improvement, Program Management, Analysis, Outsourcing, Customer Service, Finance, Commodity Markets, Business Process, Energy, Strategy, Business Process..., Business Development, Mergers & Acquisitions, Telecommunications, Risk Management, Business Analysis, Energy Markets, Cross-functional Team..., Electricity Markets, Financial Modeling
Education
Barat College of DePaul University
Libertyville High School 1968 — 1972
Eli Lilly and Company August 2003 - Present
Eli Lilly and Company April 1999 - August 2003
Eli Lilly and Company May 1995 - April 1999
Ameritech June 1989 - May 1995
Skills
Business Process..., Pharmaceutical Industry, Process Modeling, Data Management, Business Analysis, Requirements Gathering, Business Process, SDLC, Data Modeling, Business Requirements, Requirements Analysis, Data Warehousing, SharePoint, Business Intelligence, IT Strategy, Systems Analysis, Business Process...
Education
Ball State University - College of Business 1985 — 1989
Miller Brooks July 2015 - Present
Miller Brooks, Inc. August 2011 - July 2015
Miller Brooks July 2008 - September 2011
Brinkman Press June 1994 - 2009
Ameritech June 1992 - May 1994
HPS Office Systems May 1990 - June 1991
Skills
Integrated Marketing, Media Planning, Email Marketing, Direct Mail, Media Buying, Marketing Communications, Marketing Strategy, Social Media Marketing, Digital Marketing, B2B, Social Media, Online Advertising, Account Management, Public Relations, Creative Strategy, Copywriting, Marketing, Media Relations, Digital Media, Interactive Advertising, Brand Development, Sales
Education
Ball State University - College of Business 1983 — 1987
Bachelor of Science, Marketing
Carmel High School
Open One Solutions, Inc. 2009 - Present
RHS Group / RHS Telecom April 2003 - Present
GL Chamber 2004 - 2010
Ameritech 1997 - 2001
Skills
VoIP, Telecommunications, Contract Negotiation, Managed Services, Wireless, Hosted Voice, IP PBX, Data Services, Private Cloud, Hybrid Cloud, Cloud Security, Voice & Data Convergence, MPLS, Open Source Software, Carrier Ethernet, Carrier Services, Fiber Optic Networks, Sales Management, Technology Architecture, Linux, Integration, Start-ups, Strategic Partnerships, Entrepreneurship, New Business Development, Account Management, B2B, Direct Sales, Disaster Recovery, Enterprise Software, Go-to-market Strategy, IP, Management, Mobile Devices, Network Architecture, Network Design, Professional Services, SIP Trunking, SaaS, Sales, Solution Selling, Unified Communications
Education
Beloit College 1982 — 1987
BA, Economics, Classics, Philosophy
Home in Sarasota June 2013 - Present
ADP GlobalView January 2012 - Present
MIT March 2007 - March 2011
State of Wisconsin May 2006 - March 2007
University of Wisconsin System May 2004 - April 2006
Telephone and Data Systems April 1998 - September 2003
Ameritech 1973 - 1994
Skills
Vendor Management, SAP, Process Improvement, Business Analysis, ERP, Employee Benefits, Leadership, Performance Management, Strategy, Management, Recruiting, Human Resources, Payroll
Education
University of Wisconsin-Madison 1994 — 1996
BS, Wildlife Ecology
Alverno College 1977 — 1982
BA, Management & Professional Communications
University of Glasgow/Christie's Education, London 2011 - Present
Loyola University Museum of Art 2006 - Present
Haven Art Group 2013 - 2013
Corbett Accel Healthcare Group 2003 - 2011
Wunderman 2003 - 2003
Hamilton Communications Group 2002 - 2003
Publicis Advertising/ARC Worldwide/Frankel 1990 - 2000
Frankel & Co.- Subsidiary of Publicis Groupe S.A. 1990 - 2000
Ameritech 1988 - 1990
Macmillan 1988 - 1990
Skills
Museums, Art History, Cataloging, Museum Collections, Curating, Art Exhibitions, Oil Painting, Antique Furniture, Sterling Silver, Brand Development, Digital Marketing, Marketing, Creative Problem Solving, Concept Development, Photography, Creative Direction, Leadership, Corporate Identity, Creative Strategy, Fine Art Sales, Publishing, Digital Strategy, Illustrator, Illustration, Direct Marketing, Social Media Marketing, Interactive Marketing, Digital Media, Integrated Marketing, Layout, QuarkXPress, Website Development, Photoshop, Typography, Web Design, Packaging, Adobe Acrobat, Branding & Identity, Appraisals
Education
University of Chicago Graham School
The University of Chicago 2014 — 2014
American Society of Appraiser's Personal Property Valuation/Research
Sotheby's London 2012 — 2012
Art Law - Short Course
Christie's Education, London 2011 — 2012
Master of Arts (MA), Fine and Studio Arts Management, Distinction
The University of Glasgow 2011 — 2012
Master of Arts (MA), Fine and Decorative Arts - Art, Style and Design, Distinction
Grinnell College 1974 — 1978
Bachelor of Arts (BA), Fine and Studio Arts
Loyola - Continuum
Creative Non-fiction Writing
Northwestern University 2008 — 2008
American Society of Appraiser's Intro to Personal Property Valuation
Scuola Leonardo da Vinci 2000 — 2000
Italian Language and Literature
Sentieri 2005 — 2005
Italian Language and Literature
Ericsson February 2015 - Present
Cisco November 2014 - February 2015
Hewlett-Packard 2008 - November 2014
Hewlett Packard November 2001 - November 2014
HP 2001 - November 2014
General Motors January 2002 - February 2010
CoreComm 1997 - 2001
Ameritech 1995 - 1998
Keane 1994 - 1997
CBSI 1988 - 1994
Skills
ITIL, Project Management, Budgets, Solution Architecture, SDLC, IT Strategy, Management, PMP, IT Service Management, Testing, Business Analysis, Cloud Computing, SOA, Java, System Architecture, Software Project..., Integration, Enterprise Architecture, Data Warehousing, Sourcing, Requirements Analysis, Program Management, Pre-sales, Java Enterprise Edition, Application Architecture, Software Development, Vendor Management, Unix, EAI, PMO, Oracle, Weblogic, Agile Methodologies
Education
Aligarh Muslim University 1982 — 1983
Master's Degree, Computer Science
Aligarh Muslim University 1977 — 1982
Engineering, Electronics
senior model
T-Mobile January 2011 - Present
T-Mobile, USA June 2008 - January 2011
FiberTower October 2006 - June 2008
T-Mobile March 1999 - August 2006
Aerial Communications 1995 - 1999
Cellular One 1994 - 1995
Ameritech 1992 - 1994
Ameritech 1990 - 1992
Skills
RF System Design, Traffic Engineering, System Quality Metrics..., LNA Usage, RF System Sweep, Antenna Placement, Local Channel..., Frequency Hopping..., Spectrum Management, Cell Split Strategies, Strategies, System Deployment, RF, Usage, Performance Metrics, Antennas, Health, Channel, Temporary Placement, Telecommunications, Vendor Management, Wireless, Cross-functional Team..., GSM, Process Improvement, UMTS, Contract Negotiation, Financial Analysis, Analytics, Management, LTE, Leadership, Project Planning, 3G, Network Design, CDMA, Mobile Technology, Start-ups, Product Management, Program Management, Networking, 4G, IP, CRM, Business Strategy, Microwave, Business Process
Education
Auburn University, College of Business 2009 — 2011
EMBA
Columbia College Chicago 1988 — 1991
BA, Management
Thornwood High School
Oracle June 2013 - Present
Acme Packet January 2011 - June 2013
Varaha Systems October 2008 - January 2011
Genband April 2007 - August 2008
Tekelec June 2003 - April 2007
Santera Systems May 1999 - June 2003
Tandem Computers 1995 - 1999
Fujitsu Network Switching 1991 - 1994
Ameritech 1984 - 1991
Skills
Sales Operations, Strategic Planning, Mergers, Problem Solving, VoIP, Product Marketing, Sales Management, Channel Management, Consultative Selling, Contract Negotiations, Telecommunications, Direct Sales, Unified Communications, New Business Development, TDM, Start-ups, Salesforce.com, Product Development, Account Management, SIP, SaaS, Negotiation, Wireless, Contract Negotiation, Sales Process, Business Strategy, Team Leadership, Managed Services, Mobile, Ethernet, Strategic Partnerships, Marketing Strategy, IP, Forecasting, Competitive Analysis, Sales Presentations, Mobile Devices, Telephony, Channel Partners, MPLS, Selling, Go-to-market Strategy, Product Management, Solution Selling, Leadership, Management, Cloud Computing, Professional Services, Program Management, Enterprise Software
Education
Ball State University - College of Business 1982 — 1984
Master of Business Administration (MBA), Computer Science and Information Technology
MCC Technology September 2008 - Present
The Computer Merchant, Ltd. 2008 - 2008
ServiceMaster April 2002 - 2007
SBC/Ameritech.net September 1971 - January 2001
Ameritech 1993 - 1998
Skills
Disaster Recovery, Call Center, Vendor Management, Team Building, Telecommunications, Data Center, Project Management, Business Analysis, Team Leadership, VoIP, Leadership, Process Improvement, Troubleshooting, Servers, Networking, Security, Cloud Computing, Technical Support, IT Management, Databases, Active Directory, Managed Services
Education
Unitek College 2008 — 2008
CCNA & CCDA Certification completed
Elgin Community College 2001 — 2008
General Education
Aurora University 2001 — 2003
Education
Golden Seeds December 2014 - Present
EMC January 2000 - December 2011
Ameritech July 1999 - January 2000
GTE Laboratories August 1996 - June 1999
Open Environment Corp March 1994 - March 1996
Open Software Foundation March 1992 - March 1994
Digital Equipment Corp. 1984 - 1992
Sanders Associates December 1981 - March 1984
Arco Oil and Gas Company 1980 - 1981
Ft. Worth Independent School District August 1976 - June 1977
Skills
Storage, Storage Area Networks, Cloud Computing, Virtualization, SaaS, Enterprise Software, Disaster Recovery, VMware, Cluster, Data Center, Business Continuity, Solaris, File Systems, Enterprise Architecture, High Performance..., High Availability, SAN, Storage Virtualization
Education
Babson College - Franklin W. Olin Graduate School of Business 1995 — 1999
MBA
University of North Texas 1978 — 1980
Music and Computer Science
University of Massachusetts Lowell 1969 — 1973
Bachelor of Music, Music, Education
Sherry Laboratories 2009 - Present
Oxygen Education 2005 - 2008
Wireless Internet Service Provider 2004 - 2007
Medical Care & Outcomes 2002 - 2003
batteries.com 2000 - 2001
AFFINA 1997 - 2000
Ameritech 1984 - 1997
Skills
Strategic Planning, Business Development, Team Building, New Business Development, Business Strategy, Sales Management, Marketing, Team Leadership, Cross-functional Team..., Start-ups, Entrepreneurship, Program Management, Leadership, Project Management, Business Planning, Operations Management, Process Improvement, Sales, Contract Negotiation, Leadership Development, Budgets, Management, Engineering, Manufacturing, Training, Change Management, Product Development, Analysis, Account Management
Education
Butler University - College of Business Administration 1982 — 1984
MBA, Business
Ball State University - College of Business 1974 — 1978
BS, Accounting & Management
Salem Land September 2014 - Present
Goodman Networks March 2014 - Present
SAC Wireless April 2013 - January 2014
Tellabs January 2010 - March 2013
Allstate Insurance September 2008 - December 2009
Quality Marketing August 2004 - September 2009
Embarq Logistics @ Tellabs July 2006 - June 2008
Ameritech November 1997 - May 2004
Skills
Team Building, Sales Operations, Project Management, Telecommunications, Management, Process Improvement, Supply Chain, Leadership, Cross-functional Team..., Procurement, SAP, CRM, Sales, Customer Service, Call Centers, Product Development, Logistics, Vendor Management, Forecasting, Order Fulfillment, Purchase Management, Order Management, Purchase Order Finance
Education
Benedictine University 2000 — 2004
Master of Science (MS), Org. Behavior & Developement
Benedictine University
MOB/ OD, Org. Behavior & Developement
Flint Hills Resources April 2013 - Present
Southern Star Central Gas pipeline in Kansas May 2008 - April 2013
Praxair, Inc. March 2002 - March 2008
Ameritech January 1992 - January 2002
Skills
Training, Performance Management, Organizational..., Leadership Development, Instructional Design, Management, Recruiting, Succession Planning, Organizational..., Staff Development, Leadership, E-Learning, Onboarding, CRM, Budgets, Interviews, Coaching, Training Delivery, Change Management, Needs Analysis, Executive Coaching, Performance Improvement, Workshop Facilitation, Employee Training
Education
Benedictine University 2001 — 2003
ABD for Ph.D, Organizational Development and Change
Northern Illinois University
BA Communications Studies, Radio TV Films
Northern Illinois University
MS Ed., Instructional Technology
Alzheimer's Association® January 2014 - Present
Morton Salt September 2008 - January 2014
a Berkshire Hathaway Company May 2004 - April 2008
PepsiCo April 2002 - April 2004
Ameritech August 1995 - April 2002
Morton Salt November 1991 - July 1995
Square D Company April 1991 - October 1991
Beatrice Foods / ConAgra Foods January 1984 - January 1991
Skills
Temporary Placement, Succession Planning, Organizational..., Employee Engagement, Talent Management, Onboarding, HRIS, Labor Relations, Recruiting, Deferred Compensation, Change Management, Human Resources, Leadership, Talent Acquisition, Organizational..., Applicant Tracking..., Performance Management, Benefits Administration, Employee Benefits, Mergers, Workforce Planning, Coaching, Employee Relations, Personnel Management, PeopleSoft, Organizational Design, HR Transformation, HR Policies, Employment Law, Executive Pay, Compensation & Benefit, Training, College Recruiting, Strategy, Incentive Programs, New Hire Orientations, Management
Education
Benedictine University
MBA, Human Resources
Illinois State University
BS, Business
Allstate July 2011 - Present
AT&T (T) June 2000 - September 2008
Ameritech July 1999 - June 2000
Ameritech June 1996 - July 1999
Skills
Strategic Communications, Editing, Organization, Internal Communications, Corporate Communications, Public Relations, Public Speaking, B2B, Strategic Planning, Account Management, Training, Telecommunications, Project Management, Marketing Communications, Management, Team Leadership, Leadership, Marketing, Media Relations, Newsletters, Strategy
Education
Aurora University 2008 — 2010
Master of Teaching with Certification (MATC), Elementary Education (K-9)
Western Illinois University 1987 — 1991
BA, Communications and Public Relations
Nerium International and The Buhl Group LLC August 2014 - Present
Alma College May 2009 - August 2014
Comcast Corporation October 1996 - April 2009
Ameritech 1979 - 1996
Skills
Financial Reporting, Budgeting, Policy, Supervisory Skills, Team Leadership, Budgets, Coaching & Mentoring
Education
Michigan State University - The Eli Broad College of Business 1992 — 1994
MBA, Business Administration and Management, General
Alma College 1975 — 1979
BS, Mathematics
Everett elementary and high school
Everett elementary and high school
Everett elementary and high school
BLUE CARE NETWORK December 2011 - Present
ReLEAF MICHIGAN January 2011 - Present
FEE-NIX February 2010 - Present
R.L. Polk & Co 2009 - 2010
ACN 2002 - June 2008
TCG/AT&T Local Services 1996 - 2002
Ameritech 1993 - 1996
Michigan Bell Telephone 1986 - 1993
Michigan Bell Communications, Inc 1983 - 1986
Michigan Bell Telephone 1977 - 1983
Skills
Accounting, Financial Reporting
Education
University of Michigan 1970 — 1972
MBA
Alma College 1966 — 1970
BS, Business Administration
MacDill Air Force Base 2014 - Present
WPAFB August 2009 - 2014
Document Solutions/Xerox 2008 - September 2010
Vanguard Integrity Professionals 2008 - 2008
Indymac Bank 2007 - 2008
Fieldstone Mortgage Company 2005 - 2007
Sprint 2001 - 2005
Ameritech 1998 - 2001
Skills
Document Management, Technology Needs..., Scanners, Salesforce.com, Professional Services, Sales Management, New Business Development, Program Management, Customer Service, Project Planning, Project Management, Call Center, Cold Calling, Contract Management, Account Management, Sales, Human Resources, Leadership, Autonomous, B2B, Mediation
Education
Ashford University 2009 — 2011
MBA, PROJECT MANAGEMENT
University of Phoenix 2003 — 2007
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Sinclair Community College 1995 — 1998
Computer and Information Systems Security/Information Assurance
Paynet, Inc. October 2008 - May 2012
OfficeMax 2006 - 2008
SBC 1984 - 2001
Cincinnati Bell 1999 - 2000
Ameritech 1981 - 1996
Roosevelt University 1974 - 1981
Skills
SQL, Strategic Planning, Databases, Microsoft Office, Analytics, Management, HTML, Leadership, Salesforce.com, Project Management, Customer Service, Microsoft Excel, Data Analysis, Java, Microsoft SQL Server, Web Development, Photoshop, Business Intelligence, Process Improvement, Music, Music Production, Entertainment, Hands on Healing, Logo Design, Proposal Writing, Certified Grant Writer
Education
Control Data Institute 1979 — 1981
Computer Programming
Roosevelt University 1974 — 1981
Alcorn State University 1972 — 1974
Music Performance, General
Sinai Health System May 2010 - Present
Sinai Health System March 2009 - May 2010
Mt. Sinai Hospital June 2008 - March 2009
Ajilon/Office Team January 2008 - June 2008
UCAN - Uhlich Children's Advantage Network February 2006 - August 2007
Carrington & Carrington, Ltd. December 2004 - December 2005
H. Turner & Company December 2002 - May 2004
MCI - Worldcom Wireless April 2002 - November 2002
Office Team/Stivers Staffing April 2000 - January 2002
Ameritech June 1987 - February 2000
Skills
Employee Relations, Benefits Administration, Data Entry, Employment Law, Human Resources, Administrative..., HIPAA, Onboarding, Employee Benefits, PeopleSoft, New Hire Orientations, System Administration, Policy, Microsoft Word, Time Management, Recruiting, FMLA, Software Documentation, Call Centers, Customer Service, Talent Acquisition, Outlook, Training, Interviews, Healthcare, Leadership, Management, Microsoft Office, Office Management, Microsoft Excel, Invoicing, PowerPoint, Organizational..., Applicant Tracking..., Conflict Resolution, Team Building, Staff Development, Employee Training, Community Outreach, Performance Management, Hospitals, Payroll, Access, Coaching, College Recruiting, Supervisory Skills, HRIS, Nonprofits, Process Improvement, Leadership Development
Education
Argosy University 2014 — 2016
Bachelor’s Degree, Social Psychology
Grand Canyon University 2008 — 2009
Psychology
Chicago State University 1982 — 1984
Simeon 1980 — 1981
High School Diploma, Business
East West
St Leo
Ameritech Services 1991 - 1996
Ameritech 1991 - 1996
Illinois Bell 1986 - 1991
Skills
Space planning, Commercial Design, Kitchen & Bath Design, AutoCAD, Revit, 3D rendering, Residential Design, Microsoft Office, Sustainable Design
Education
Baker College of Auburn Hills 2006 — 2013
Bachelor of Applied Science (B.A.Sc.), Interior Design, Interior Design, Summa Cum Laude
Baker College of Flint
Associates Degree Interior Design, Kitchen and Bath Design Certification
Synacor March 2014 - Present
Synacor March 2007 - Present
Telcordia Technologies February 2004 - February 2007
High Speed Access Corp. May 1997 - November 2001
Ameritech November 1995 - May 1997
Tele-Communications Inc. (TCI) September 1993 - November 1995
Wendys International 1987 - 1991
TracyLocke 1984 - 1986
Ogilvy & Mather 1982 - 1985
Skills
Business Development, Interactive Marketing..., Relationship Cultivation, Customer Advocacy, Product Management, Strategic Partnerships, Product Marketing, VOD, Telecommunications, Digital Media, Product Development, Competitive Analysis, Start-ups, Cross-functional Team..., Broadband, Strategic Planning, Marketing Strategy, Business Strategy, Strategy, Interactive TV, Contract Negotiation, Sales, Management, P&L Management, Customer Retention, SaaS, Leadership, Mobile Devices, Marketing, Account Management
Education
Abilene Christian University 1978 — 1981
B.A., Marketing
Radford High School, Honolulu, Hi. 1975 — 1977
ATIS 2000 - 2007
Alliance for Telecommunications Industry Solutions 2000 - 2007
Ameritech 1979 - 1999
Education
Benedictine University 1967 — 1971
BS, Math
Raymond James Financial, Inc. June 2015 - Present
Raymond James Financial, Inc. February 2015 - Present
Broadridge Financial Solutions March 1997 - January 2014
Ameritech April 1994 - March 1997
Indiana University Medical Center November 1992 - April 1994
Skills
COBOL, SQL, HP NonStop, SDLC, Requirements Analysis, Software Project..., Visio, Systems Analysis, Requirements Gathering, Software Development, Enterprise Architecture, Agile Methodologies, Databases, Business Requirements, Testing, Data Warehousing, Project Management, Analysis, Enscribe, Software Documentation, Business Analysis, DDL, User Acceptance Testing, Disaster Recovery, SharePoint, Program Management, Software Design, Production Support, Pathway, Integration, XML, Microsoft Office, C#, C, SCOBOL, UC4, Visual Studio, Creative Problem Solving
Education
Rose-Hulman Institute of Technology 1982 — 1986
Bachelor's Degree, Computer Science
Arapahoe Community College
C#
Caterpillar Inc. January 2014 - Present
OfficeMax August 2013 - October 2013
The William Everett Group February 2013 - August 2013
CITYTECH May 2012 - January 2013
Clarity Partners, LLC July 2006 - June 2012
Perficient 2005 - July 2006
Project Leadership Associates 2004 - 2005
McKinsey & Company 2000 - 2002
Ameritech 1998 - 2000
Citizens Utilities 1996 - 1998
Skills
Process Engineering, PMP, Telecommunications, Agile, Application Design, Public Sector, Software Development..., Knowledge Management, PMO, Business Analysis, Business Intelligence, Vendor Management, IT Strategy, Management Consulting, Change Management, Program Management, Technical Illustration, Digital Marketing, Agile Methodologies, ITIL Process, iso 9000, ISO 20000, Project Management, Management, Business Process..., Software Project..., Requirements Analysis, Software Documentation, ITIL, Software Design, Iso 9000, IT Management, CRM, Project Portfolio..., Consulting, Integration, Enterprise Architecture, IT Operations, Requirements Gathering, Information Technology, Solution Architecture, SDLC, Leadership, Business Process, Business Transformation, Enterprise Software, Professional Services
Education
Aurora University 1991 — 1993
MS, Information Systems Management
Illinois State University 1987 — 1989
BS, Philosophy
AT&T March 2013 - Present
AT&T August 1998 - March 2013
Ameritech June 1986 - August 1998
Skills
Telecommunications, SDH, Product Development, Fiber Optics, Product Management, Ethernet, Optical Fiber, Wireless, VoIP, Broadband, DSL, IP, Managed Services, Unified Communications, T1, Telephony, Product Marketing
Education
Benedictine University
MBA, Business
Data Image Systems May 2012 - Present
Quality Choices January 2011 - April 2012
H-ITT June 2007 - December 2010
Quality Choices 1994 - 2007
Jostens Learning 1991 - 1994
Ameritech 1984 - 1991
Skills
New Business Development, Consultative Selling, Account Management, Customer Relations, Salesforce.com, Cloud Computing, Enterprise Software, Sales Process, Leadership, Sales, Strategic Partnerships, Marketing, Management, Strategy, Solution Selling, Team Building, Public Speaking, Strategic Planning, Training, Coaching, Business Development, Customer Service, Program Management, Start-ups, Marketing Strategy, E-Learning, Team Leadership, SaaS, Sales Presentations, Lead Generation, Social Media, Leadership Development, Teaching
Education
University of Michigan - Stephen M. Ross School of Business 1980 — 1984
MBA, Corporate Management
Alma College
Bachelor of Science (BS), Sociology and Education
Dominion December 2001 - Present
FirstEnergy December 1997 - December 2001
Ameritech February 1997 - December 1997
Giant Food December 1995 - January 1997
Electronic Data Systems October 1989 - March 1995
EDS - Eluma 1989 - 1991
Skills
Requirements Analysis, Business Analysis, Visio, SharePoint, Systems Analysis, Team Management, DB2, Software Project..., Program Management
Education
Centro Universitário Fundação Santo André 1987 — 1990
Washington Gas March 2009 - Present
Accenture June 1995 - Present
DC Government June 2008 - February 2009
Verizon October 1998 - May 2008
Ameritech June 1996 - September 1998
Education
Ateneo de Manila University
BS Computer Science
AT&T 2011 - Present
AT&T 2006 - 2011
Ameritech 2004 - 2006
AT&T 1999 - 2004
AT&T 1997 - 1999
AT&T 1994 - 1997
AT&T 1994 - 1994
ROCKWELL INTERNATIONAL 1983 - 1994
Skills
Telecommunications..., Outsourced Service..., Employee Development, Pricing Management, Strategic Planning, Seamless System..., Product Management, Cross-Functional Team..., Product Rollout &..., Customer Service &..., Strong Problem Solving..., Network Operations
Education
Aurora University 1987 — 1989
MS, Information Systems
Quinlan School of Business, Loyola University Chicago 1980 — 1983
Master of Business Administration (M.B.A.), Finance
Loyola University Chicago 1976 — 1979
Bachelor’s Degree, Marketing
HSN Training SpecialistHome Shopping Network2003 - 2011
TI Automotive 1995 - 2003
Ameritech 1966 - 1988
Skills
Employee Relations, Employee Engagement, Performance Management, Talent Management, Succession Planning, Talent Acquisition, Coaching, Leadership Development, Organizational..., Team Building, Recruiting, Training, Conflict Resolution, HRIS, Change Management, Lean Manufacturing, Call Centers, Workforce Planning, Management, Employee Training, Human Resources, Benefits Administration, HR Policies, Interviews, Employee Benefits, College Recruiting, Onboarding, Sourcing, Taleo, Applicant Tracking..., Hiring, Resume Writing, Temporary Placement, Leadership, PeopleSoft, Technical Recruiting, Personnel Management, Payroll, Progressive Discipline, HR Consulting, Process Improvement, Internet Recruiting, Executive Coaching
Education
Baker College Business and Corporate Services 1998 — 2002
BA, Industrial Relations
Port hu
Diebold October 2014 - Present
sustar consulting March 2007 - Present
Windstream Communications March 2010 - October 2014
Nationwide Insurance October 2009 - March 2010
Ameritech 1989 - 1998
Skills
Telephony, Software Project..., Integration, Project Management, Requirements Analysis, Vendor Management, SDLC, Process Improvement, Management, Telecommunications, Software Development
Education
Baldwin Wallace University 1992 — 1994
BS, Computer Information Systems
The Adult Learning Center November 2009 - Present
Ameritech January 1970 - February 2003
Skills
Nonprofits, Process Improvement, Event Planning, Non-profits, Community Outreach, Strategic Planning, Public Speaking, Leadership, Fundraising, Customer Service, Social Media, Psychotherapy, Team Leadership, Microsoft Office, Program Development, Event Management, Leadership Development, Training, Higher Education, Program Management, Volunteer Management, Team Building, Coaching
Education
Alverno College 1984 — 1988
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Alverno College
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Lee Hecht Harrison 2001 - Present
Ameritech 1996 - 2000
Ameritech 1993 - 1996
Ameritech 1993 - 1995
Skills
Organizational..., Coaching, Workshop Facilitation, Career Development, Career Management, Instructional Design, Career Counseling, Resume Writing, Leadership Development, MBTI, Personnel Management, Team Building
Education
Benedictine University 1990 — 1995
MS, Counseling Psychology
Baldwin Wallace University 1983 — 1988
BA, Psychology
Ameritech June 1978 - July 1996
Education
Milwaukee Area Technical College 1972 — 1978
AS, Industrial Electronic Technology
Alverno College 1957 — 1961
BS, Elementary Education
Community Ministry With Purpose September 2012 - Present
Grant Medical Center September 2009 - Present
Ohio State University Medical Centers September 2003 - September 2009
Ameritech February 1971 - February 1995
Skills
Nonprofits, Graphic Design, Event Planning, Project Management, Microsoft Word, Theology, Teaching, Microsoft Office
Education
Laurel University 2013 — 2016
Master of Theological Studies, Theology/Theological Studies
John Wesley College 2009 — 2012
Bachelor of Business Administration (BBA)
Central High School
Medtronic Spine and Biologics April 1998 - Present
Pitney Bowes February 1996 - April 1998
Ameritech June 1989 - February 1996
Skills
Medical Devices, Spine, Surgeons, Operating Room, Neurosurgery, Surgical Instruments, Surgery, Sales Force...
Education
Baldwin-Wallace College 1987 — 1989
MBA, Global Strategic Mgmt
The University of Akron 1984 — 1987
Bachelor of Bus and Communications
Level 3 Communications October 2001 - Present
South Western Bell Communications April 2001 - October 2001
Ameritech April 1999 - March 2001
Skills
Testing, Business Analysis, SDLC, Software Development, Telecommunications, SQL, Requirements Analysis, Solution Architecture, Oracle, PL/SQL, Agile Methodologies, Microsoft SQL Server, Business Intelligence, Data Modeling, VoIP, C#, .NET, Databases, SharePoint, Visual Basic, Systems Analysis, Project Management, Software Project...
Education
Moscow State Automobile and Road Technical Institute (State Technical University) (MADI) 1991 — 1996
Ekashila Public School 1988 — 1990
Loyola Public School 1985 — 1988
AT&T Network Operations May 2011 - Present
AT&T Government Solutions August 2001 - Present
AT&T July 2001 - Present
Ameritech BCS - Custom August 2000 - July 2001
Ameritech November 1998 - July 2000
Ameritech October 1994 - November 1998
Country Inn Hotel and Conference Center September 1990 - October 1994
Skills
Telecommunications, VoIP, Management, Integration, Project Management, Networking
Education
Alverno College 1995 — 2001
Associate, CMT - Communication, Management & Technology
Waukesha Chamber of Commerce 1993 — 1994
MBTI-Milwaukee Business Training Institute 1989 — 1990
Business, Management, Marketing, and Related Support Services
Grand Rapids Public Schools November 2012 - November 2013
Grant Public Schools February 2009 - December 2012
West Educational Services July 2006 - July 2011
St. Bartholomew/Our Lady of Guadalupe August 2001 - July 2006
Ameritech March 1979 - May 2001
Skills
Curriculum Design, K-12, Educational Technology, Curriculum Development, Literacy, Teacher Training, Staff Development, Instructional Technology, Special Education, Instructional Design, Teaching, Adult Education, E-Learning, Distance Learning, Secondary Education
Education
Aquinas College 2002 — 2006
Masters, Education
Indiana University-Purdue University at Indianapolis 1985 — 1993
BS, Business Management/Human Resources
Blue Cross Blue Shield of Michigan January 2010 - Present
Karen M. Hackett Consulting 2002 - 2009
Ameritech February 1987 - June 2000
Education
Adrian College 1980 — 1984
BBA, Accounting
Habitat for Humanity Pulaski County Kentucky 2010 - Present
Lakeview Shores HOA July 2004 - Present
Pearson Reid London House 2002 - 2007
Ameritech 1997 - 2001
Skills
Cross-functional Team..., Telecommunications, Account Management, Sales Management, Solution Selling, Competitive Analysis, Supply Chain, Process Improvement, Customer Service, Strategic Partnerships, Vendor Management, CRM, Contract Negotiation, Supply Chain Management, Inventory Management, Organizational..., Product Management, Recruiting, Leadership, Marketing, Public Speaking, Operations Management, Business Analysis, IT Strategy, Management, Marketing Strategy, SDLC, Business Process..., Talent Management, Management Consulting
Education
Elmhurst College 1998 — 2000
Master of Arts, I/O Psychology
Aurora University 1990 — 1992
Master of Science, Business Administration
Franciscan Alliance, Inc. September 2015 - Present
Mary Kay Inc. May 2014 - Present
Franciscan Alliance, Inc.- St. Anthony's November 2014 - January 2015
AT&T March 2007 - April 2014
5LINX Enterprises Inc. June 2013 - October 2013
Ameritech/SBC March 2005 - March 2007
Ameritech December 2000 - March 2005
Skills
Customer Experience, Customer Service, Customer Satisfaction, 10 Key, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Spreadsheets, Outlook, Data Entry, CMS-1500, CPT, Optum, ICD-9, ICD-10, UB04, HCPCS, HIPAA, OSHA Certified, Call Centers, Telecommunications, Troubleshooting, Call Center, Sales, Marketing, Avaya, Technical Support, Leadership, Project Management, Telephone Skills, Telephony, Team Building, Social Networking, Event Planning, Teamwork, Fundraising, Team Leadership, Social Media, Direct Sales, Time Management, Coaching, Healthcare, Public Speaking, CPR Certified, Medical Terminology, Administrative...
Education
Kaplan College-Hammond 2014 — 2015
Medical billing and coding, Medical Insurance Specialist/Medical Biller, 3.97
South Suburban College 1998 — 2000
2 Years General Studies, Major Undecided
Thornton Fractional North 1994 — 1998
H.S. Diploma, General Studies, 3.67
University of Wisconsin Milwaukee July 2014 - Present
UWM Graduate School October 2011 - Present
AT&T January 2003 - February 2011
AT&T January 2000 - January 2002
Ameritech 1991 - 1999
Skills
Telecommunications, Team Building, Public Speaking, Strategic Planning, Media Relations, Change Management, Process Improvement, Public Policy, Management, Networking, Corporate Communications, Internal Communications, Public Relations, Leadership, Program Management, Fundraising, Strategy, Nonprofits, Six Sigma, Community Outreach
Education
Cardinal Stritch University 1988 — 1990
MBA
Alverno College 1984 — 1988
BA, Communications/Computer Studies
Notre Dame High School, Milwaukee WI
West Bend Mutual Insurance February 2011 - Present
IBM December 2007 - September 2010
IBM 2007 - 2010
AT&T June 1980 - December 2007
T SERVICES July 2005 - September 2007
SBC SERVICES January 1996 - January 2005
Ameritech January 1994 - January 1996
Ameritech January 1987 - January 1994
Skills
TSO, Networking, REXX, Project Management, MVS, Unix, CICS, AIX, Software Documentation, SQL, Mainframe, ITIL, ISPF, Requirements Analysis, JCL, Visio, SDLC, Disaster Recovery, DB2, COBOL, z/OS, Telecommunications, Troubleshooting, IBM Mainframe, Active Directory, Databases, Operating Systems, Servers, Access, Technical Support, Data Center, IT Management
Education
Alverno College 1980 — 1987
BA, Business Management, Computer Science
Alverno College 1980 — 1987
BA, Business Management / Computer Science
SATMAP June 2015 - Present
Charter Communications March 2011 - May 2015
T-Mobile, USA April 2008 - March 2011
T-Mobile, USA April 2008 - March 2011
DLW Associates, Inc. October 2006 - April 2008
T-Mobile, USA September 2003 - October 2006
T-Mobile USA September 2002 - September 2003
DLW Associates, Inc. January 2000 - September 2002
Ameritech January 1993 - January 1999
Ameritech / Indiana Bell June 1973 - December 1992
Skills
Customer Experience, Call Center, Telecommunications, Leadership Development, Change Management, Performance Management, Coaching, Cross-functional Team..., Succession Planning, Team Building, Organizational..., Organizational..., Process Improvement, Training, Business Process..., Strategic Planning, Strategy, Executive Coaching, Leadership, Call Centers, Human Resources, Business Strategy, Management, Customer Service, Culture Change, Sales Management, Sales, Customer Satisfaction
Education
Benedictine University
Organization Behavior
Indiana University Bloomington
Business Administration
Unum March 2008 - Present
Ameritech 1994 - 1999
Teletech Resources Corp. 1984 - 1993
Skills
Training, Insurance, Term Life Insurance, Life Insurance, Disability Insurance, Recruiting, Long Term Care Insurance, Accident Insurance, Critical Illness..., Sales, Customer Service, Customer Support, Account Management, Team Management, Employee Management, Employee Training, Training & Development, Customer Education
Education
Kaplan Financial 2007 — 2008
Insurance - Life, Health, Property & Casualty
Alverno College 1991 — 1995
BA, Professional Communications
Lee Media Services, LLC December 2010 - Present
K & B Property Management December 2007 - December 2009
Westrec Marinas July 2007 - December 2007
Re Defined Fitness November 2006 - July 2007
CargoWise edi March 2006 - November 2006
Wreck & Dig March 2005 - March 2006
Koenig & Strey GMAC Realty December 2001 - December 2004
Deerfield Electric June 2001 - December 2002
Allstate Bank December 2000 - December 2001
Ameritech January 1997 - December 2000
Skills
Real Estate, QuickBooks, Accounting, Microsoft Excel, Negotiation, Budgets, Customer Service, Investment Properties, Management, Microsoft Office, Spreadsheets, Access
Education
Ashford University 2007 — 2009
BA, Economics
Productivity Point 1995 — 1997
Wondows OS Macros Access Database
William Rainey Harper College 1985 — 1987
AA, Business
Oakland Community College March 2015 - Present
MicroCenter March 2009 - Present
Baker College 2008 - 2010
Ameritech 1992 - 1995
Ameritech 1988 - 1992
EDS 1985 - 1988
Skills
Cisco Technologies, Switches, OSPF, CCNA, WAN, VoIP, EIGRP, Wireless, VLAN, Security, Networking, RIP
Education
Baker College of Auburn Hills 2008 — 2010
Certificate, CISCO NETWORKING with WIRELESS and VoIP, 3.86
University of Missouri-Columbia 1978 — 1982
BS, Industrial Engineering
Calvary Child Development Center July 2011 - Present
Tomahawk Main Street Inc. February 2009 - February 2011
Salem Methodist Preschool September 2004 - November 2007
Ameritech New Media October 1996 - April 1999
Ameritech November 1993 - October 1996
Ameritech August 1990 - November 1993
DDS Landscape Maintenance May 1983 - August 1990
Skills
Public Speaking, Customer Service, Creative Writing, Entrepreneurship, Management, Managed Hosting, Non-profits
Education
Arizona State University 1978 — 1981
Communications
Joliet Junior College 1977 — 1978
Communications
Proviso Township Schools May 2007 - Present
Proviso Township High Schools May 2007 - Present
AT&T June 1998 - July 2005
Ameritech January 1989 - July 2005
Ameritech May 1994 - June 1998
Ameritech January 1989 - May 1994
Skills
Teaching, Public Speaking, Education Reform, Research, Non-profits, PowerPoint, Editing, Student Counseling, Coaching, Human Resources
Education
Ashford University 2014 — 2016
Bachelor's Degree, Business Administration and Management, General
DeVry University-Illinois 2011 — 2011
Business Administration and Management, General
DePaul University 1993 — 1995
certificate, Logistics, Materials, and Supply Chain Management
Mary Holmes Collee 1978 — 1980
Associate of Science (A.S.), Business/Commerce, General
Mary Holmes College 1978 — 1980
Associate of Science (A.S.), Business Administration, Management and Operations
DePaul University
AT&T April 2007 - Present
AT&T January 2007 - April 2007
AT&T February 2006 - December 2006
SBC Communications Ltd February 2005 - February 2006
Ameritech February 1991 - February 2005
Skills
Medical Terminology, Good Communication..., Customer Service, Telephone Etiquette, Medical Coding, Insurance Billing, Long-term Customer..., Problem Solving, Time Management, Time & Attendance, Team Leadership, Interpersonal Skill, Sales, Data Entry, Employee Training, Fitness, Computer Proficiency, Multi Tasking, Strongly self-motivated, Achieving Your Highest..., Outstanding people..., Telephone Reception, Call Centers, Leadership, Leadership Development, Team Building, Microsoft Excel, Training
Education
Marygrove College 1999 — 2001
Master of Arts (MA), Human Resources Management and Services, 3.84
Marygrove College 1993 — 1997
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.26
Everest Institute-San Antonio 2010 — 2010
Diploma, Medical Insurance Billing and Coding, 4.0
The Warranty Group April 2015 - Present
Independent Tax Consultant August 2012 - April 2015
The Titus Group March 2007 - August 2012
Material Service Corporation October 2005 - March 2007
GlobalTeldata September 2004 - October 2005
Ameritech 1986 - 2000
Skills
Tax, Due Diligence, Fixed Assets, Accounting, Financial Reporting, Corporate Tax, Tax Accounting, Income Tax, Tax Research
Education
Benedictine University 1987 — 1989
Master of Business Administration (MBA), Accounting and Finance
University of Dayton 1969 — 1974
Bachelor of Science (B.S.), Accounting
Johnson Controls June 2011 - Present
Johnson Controls Inc June 2011 - Present
Johnson Controls Inc September 2007 - June 2011
Johnson Controls Inc January 1998 - January 2009
Johnson Controls Inc August 2006 - September 2007
Time Warner Cable January 1996 - January 1998
Ameritech January 1994 - January 1996
Skills
Microsoft Office, Excel, Word, Microsoft Excel, Access, Lotus Notes, Accounting, Customer Service, Microsoft Word, Invoicing, Training, Security, Sales, Customer Satisfaction, Management, Operations Management, Process Improvement, Purchasing
Education
Alverno College 2013 — 2017
Marketing
AT&T January 2001 - Present
AT&T September 1999 - December 2000
Ameritech April 1998 - September 1999
Skills
Telecommunications, Wireless, LTE, Quality Assurance, IP, Call Centers, VoIP, Ethernet, T1, Process Improvement, Cellular Communications
Education
Ball State University 1984 — 1988
Bachelor of Science (B.S.), Telecommunications Management
Munhall Elementary School August 2000 - Present
Bethlehem Lutheran Preschool August 1995 - August 2000
PSW Industries June 1991 - August 1993
Ameritech January 1990 - June 1991
Babbage's Software September 1989 - January 1990
Babbage's Software September 1987 - September 1989
Skills
Curriculum Design, Curriculum Development, Lesson Planning, Classroom, Educational Leadership, Classroom Management, Teaching, Tutoring, Educational Technology, Teacher Training, Differentiated..., Elementary Education
Education
Aurora University 2003 — 2005
Master's Degree, Educational Leadership and Administration, General
Purdue University Calumet 1993 — 1995
Teaching Certificate, MathematicsEducation
The University of Kansas 1982 — 1986
Bachelor of Applied Science (BASc), Electrical and Electronics Engineering
Elanco September 2014 - Present
Elanco January 2009 - August 2014
Eli Lilly and Company April 2007 - December 2008
Eli Lilly and Company 2004 - April 2007
Eli Lilly and Company July 2002 - December 2003
Career Sabbatical September 1999 - July 2002
Ameritech January 1998 - December 1999
Ameritech September 1994 - December 1997
Ameritech January 1991 - August 1994
Indiana Bell July 1988 - December 1990
Skills
Strategic Planning
Education
Ball State University 1987 — 1988
Master's Degree, Information and Communicaton Sciences
Ohio University 1982 — 1986
Bachelor's Degree, Industrial Engineering
Telligen 2013 - 2015
Allstate 2011 - 2012
DeKalb County Probation August 2001 - March 2002
Ameritech September 1994 - June 1997
Skills
Analysis
Education
Northern Illinois University 1999 — 2003
Master of Arts (M.A.), Sociology
Adrian College 1990 — 1994
Bachelor's degree, French/Political Science
AT&T Services Inc December 2000 - January 2014
Ameritech January 1998 - November 2000
Small Business Services December 1994 - January 1998
Custom Business Services January 1994 - November 1994
Ameritech Response Center April 1993 - January 1994
Ameritech Communications, Inc. July 1991 - April 1993
Ohio Bell Telephone Company August 1986 - July 1991
The Ohio Bell Telephone Co. June 1974 - August 1986
The Ohio Bell Telephone Co. October 1973 - June 1974
Skills
Management, Leadership, Training, Process Improvement, Strategy, Problem Solving, Customer Satisfaction, Sales, Telecommunications, Labor Relations, Negotiation, Written Communication, Fact Finding
Education
Baldwin Wallace University
Bachelor of Arts (B.A.), Business Administration and Management, General, Summa cum laude