Ameritraining, Inc.
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Ameritraining, Inc. Employees
Employee
Years
Job
Industry
Brooke Arent Brooke Arent's Ameritraining, Inc. Experience May 2015 - Present
Job Project Management
Industry Telecommunications
Experience
Ameritraining, Inc. May 2015 - Present
Sarnova March 2015 - May 2015
American Lung Association of the Northeast 2014 - 2015
Dish Network 2010 - 2012
NCO 2004 - 2010
NCO Group 2004 - 2005
Skills
Customer Service, Microsoft Word, Microsoft Excel, Access, Accounting, Adjustments, Training, Call Center, Leadership, Third Party Collections, Coaching, Employee Relations, Recruiting, Customer Satisfaction, Performance Management, Time Management, Team Building, Management, Team Leadership, Sales, Onboarding, Call Centers, Process Improvement, CRM, Customer Retention, Quality Assurance, Customer Experience, Human Resources, Operations Management, Microsoft Office, Vendor Management, Strategic Planning, Public Speaking, Leadership Development, Account Management, Interviews, Project Management, Program Management, Employee Training, Talent Management, Executive Management
Education
Columbus State Community College 2013 — 2015
AS
Columbus State Community College 2009 — 2011
Corporate Psychology
Ameritraining, Inc. May 2015 - Present
Sarnova March 2015 - May 2015
American Lung Association of the Northeast 2014 - 2015
Dish Network 2010 - 2012
NCO 2004 - 2010
NCO Group 2004 - 2005
Skills
Customer Service, Microsoft Word, Microsoft Excel, Access, Accounting, Adjustments, Training, Call Center, Leadership, Third Party Collections, Coaching, Employee Relations, Recruiting, Customer Satisfaction, Performance Management, Time Management, Team Building, Management, Team Leadership, Sales, Onboarding, Call Centers, Process Improvement, CRM, Customer Retention, Quality Assurance, Customer Experience, Human Resources, Operations Management, Microsoft Office, Vendor Management, Strategic Planning, Public Speaking, Leadership Development, Account Management, Interviews, Project Management, Program Management, Employee Training, Talent Management, Executive Management
Education
Columbus State Community College 2013 — 2015
AS
Columbus State Community College 2009 — 2011
Corporate Psychology
Michael J Taylor Michael J Taylor's Ameritraining, Inc. Experience December 2011 - Present
Job Director of Business Development at Electronic Technicians AssociationInternational
Industry Telecommunications
Experience
Electronic Technicians Association-International April 2015 - Present
Ameritraining, Inc. December 2011 - Present
Taylored Property Redevelopment, LLC May 1988 - Present
National Leaders in Field Operations Management 2014 - Present
Girl Scouts of Western Oklahoma 2013 - 2015
US Army August 1986 - November 2011
Turin Networks November 2005 - January 2009
Redback Networks September 2004 - November 2005
Copper Mountain Networks September 2002 - July 2003
Butler International March 2001 - September 2002
Skills
Telecommunications, Leadership, Business Development, Strategy, Networking, Training, Management, VoIP, Wireless, Strategic Planning, Troubleshooting, Sales Management, Program Management, Ethernet, Sales, Contract Negotiation, Unified Communications, Team Building, Team Leadership, Fiber Optics, Employee Training, Vendor Management, Network Design, Account Management, Cross-functional Team..., Business Planning, Optical Fiber, Data Center, LAN-WAN, Integration, Executive Management, Direct Sales, Managed Services, Marketing, Human Resources, Telephony, Field Operations, Security, Solution Selling
Education
Indiana University-Purdue University at Indianapolis 1988 — 1991
Bachelor's Degree, General Studies with emphasis on Supervision.
Cleveland Institute of Electronics 1973 — 1975
Certificate, Electronics Technology with Lab
North Central Texas College 1973 — 1974
Associates, Management
Electronic Technicians Association-International April 2015 - Present
Ameritraining, Inc. December 2011 - Present
Taylored Property Redevelopment, LLC May 1988 - Present
National Leaders in Field Operations Management 2014 - Present
Girl Scouts of Western Oklahoma 2013 - 2015
US Army August 1986 - November 2011
Turin Networks November 2005 - January 2009
Redback Networks September 2004 - November 2005
Copper Mountain Networks September 2002 - July 2003
Butler International March 2001 - September 2002
Skills
Telecommunications, Leadership, Business Development, Strategy, Networking, Training, Management, VoIP, Wireless, Strategic Planning, Troubleshooting, Sales Management, Program Management, Ethernet, Sales, Contract Negotiation, Unified Communications, Team Building, Team Leadership, Fiber Optics, Employee Training, Vendor Management, Network Design, Account Management, Cross-functional Team..., Business Planning, Optical Fiber, Data Center, LAN-WAN, Integration, Executive Management, Direct Sales, Managed Services, Marketing, Human Resources, Telephony, Field Operations, Security, Solution Selling
Education
Indiana University-Purdue University at Indianapolis 1988 — 1991
Bachelor's Degree, General Studies with emphasis on Supervision.
Cleveland Institute of Electronics 1973 — 1975
Certificate, Electronics Technology with Lab
North Central Texas College 1973 — 1974
Associates, Management
Nita Barnard Nita Barnard's Ameritraining, Inc. Experience January 2015 - Present
Job Retired OSP Design Engineer from AT&T
Industry Telecommunications
Experience
Ameritraining, Inc. January 2015 - Present
Osmose Communications Services November 2014 - January 2015
Ameritraining, Inc. March 2014 - October 2014
AT&T March 2005 - December 2013
AT&T April 2001 - March 2005
AT&T May 1997 - April 2001
AT&T February 1989 - May 1997
AT&T June 1983 - February 1989
Skills
Fiber Optics, Telecommunications, Ethernet, Optical Fiber, Wireless, Network Design, MPLS, DWDM, Switches, Network Engineering, VoIP, IP, Computer Network..., DSL, Cabling, WAN, Transmission, T1, ASE-FTTB, Uverse-FTTN, FTTP, Cell Sites, OCALC, ARES/CAD, CFAS/MIC/Imagine/Impact, SAG
Education
Central Nine Vocational Technical School 1982 — 1983
Haines City high School
Ivy Tech Community College
Perry Meridian High School
Ameritraining, Inc. January 2015 - Present
Osmose Communications Services November 2014 - January 2015
Ameritraining, Inc. March 2014 - October 2014
AT&T March 2005 - December 2013
AT&T April 2001 - March 2005
AT&T May 1997 - April 2001
AT&T February 1989 - May 1997
AT&T June 1983 - February 1989
Skills
Fiber Optics, Telecommunications, Ethernet, Optical Fiber, Wireless, Network Design, MPLS, DWDM, Switches, Network Engineering, VoIP, IP, Computer Network..., DSL, Cabling, WAN, Transmission, T1, ASE-FTTB, Uverse-FTTN, FTTP, Cell Sites, OCALC, ARES/CAD, CFAS/MIC/Imagine/Impact, SAG
Education
Central Nine Vocational Technical School 1982 — 1983
Haines City high School
Ivy Tech Community College
Perry Meridian High School
Sandy Shemroske Sandy Shemroske's Ameritraining, Inc. Experience March 2012 - Present
Job Corporate Instructor/Trainer (LION)
Industry Real Estate
Experience
Teleworld Staffing March 2011 - Present
Ameritraining, Inc. March 2012 - Present
American Brokers Realty, Inc. January 2001 - Present
Harvest Bible Chapel, Rolling Meadows, IL 2006 - 2013
Tech USA March 2011 - July 2011
ATT 1997 - 2001
Skills
MS Project, Project Planning, Project Management, Troubleshooting, Program Management, Telecommunications, Team Leadership, Microsoft Office, Classroom/Virtual..., Adobe Connect, Customer Service, Team Building, Coaching, Management, Process Improvement, Training, Customer Satisfaction, Strategic Planning, Account Management, Networking, Budgets, Analysis, Sales, CRM, Operations Management, Cross-functional Team..., Team Management, Call Centers, Leadership, Vendor Management
Education
Roosevelt University 1994 — 2001
Professional Studies, Telecommunications
Teleworld Staffing March 2011 - Present
Ameritraining, Inc. March 2012 - Present
American Brokers Realty, Inc. January 2001 - Present
Harvest Bible Chapel, Rolling Meadows, IL 2006 - 2013
Tech USA March 2011 - July 2011
ATT 1997 - 2001
Skills
MS Project, Project Planning, Project Management, Troubleshooting, Program Management, Telecommunications, Team Leadership, Microsoft Office, Classroom/Virtual..., Adobe Connect, Customer Service, Team Building, Coaching, Management, Process Improvement, Training, Customer Satisfaction, Strategic Planning, Account Management, Networking, Budgets, Analysis, Sales, CRM, Operations Management, Cross-functional Team..., Team Management, Call Centers, Leadership, Vendor Management
Education
Roosevelt University 1994 — 2001
Professional Studies, Telecommunications
John E. Rizzo John E. Rizzo's Ameritraining, Inc. Experience August 2005 - Present
Job Telecommucations Instructor
Industry Telecommunications
Experience
APT College October 2013 - Present
Ameritraining, Inc. August 2005 - Present
MOUNTAIN, LTD. 2007 - 2008
AT&T 2006 - 2007
SM&P Utility Resources, Inc. 2004 - 2005
CPS 2003 - 2004
RJE Telecom 2001 - 2002
RJE Telecom 2000 - 2001
United Rentals Inc. 1999 - 2000
Ameritech/ Illinois Bell 1970 - 1999
Skills
Telecommunications, Budgets, Sales, Management, Training, Team Building, Program Management, Coaching, Leadership, Team Leadership, Leadership Development, Call Centers, Employee Training, Performance Management, Start-ups
Education
Northwesten University 1973 — 1980
Bachelor of Science (BS), Organizational Behavior Studies/ Personnel
Northwestern University
APT College October 2013 - Present
Ameritraining, Inc. August 2005 - Present
MOUNTAIN, LTD. 2007 - 2008
AT&T 2006 - 2007
SM&P Utility Resources, Inc. 2004 - 2005
CPS 2003 - 2004
RJE Telecom 2001 - 2002
RJE Telecom 2000 - 2001
United Rentals Inc. 1999 - 2000
Ameritech/ Illinois Bell 1970 - 1999
Skills
Telecommunications, Budgets, Sales, Management, Training, Team Building, Program Management, Coaching, Leadership, Team Leadership, Leadership Development, Call Centers, Employee Training, Performance Management, Start-ups
Education
Northwesten University 1973 — 1980
Bachelor of Science (BS), Organizational Behavior Studies/ Personnel
Northwestern University
Colleen Davis, PHR, MBA's Ameritraining, Inc. Experience May 2015 - Present
Job Business Owner at The Red Rooster LLC
Industry Human Resources
Experience
Ameritraining, Inc. May 2015 - Present
The Red Rooster LLC November 2014 - Present
Village of Plain City January 2014 - Present
CMD Consulting January 2013 - Present
XPO Logistics, Inc. August 2013 - October 2014
The Macintosh Company August 2010 - December 2012
Accent Energy July 2006 - August 2010
Retail Ventures Inc 2005 - 2006
Sheila Sells Inc. 2004 - 2005
Eddie Bauer 2000 - 2004
Skills
HRIS, Talent Management, Onboarding, Recruiting, Process Improvement, Compliance, Payroll, Employee Benefits, Organizational..., Team Building, Talent Development, Compensation, Administration, Benefits, Labor Relations, Employee Relations, Performance Management, Coaching, Strategic Planning, Mergers, Planning, Customer Service, Change Management, Budgeting, Benefits Administration, Leadership Development, Problem Solving, Microsoft Office, Hiring, Mentoring, HR Policies, Excel, Analysis, Workforce Planning, Talent Acquisition, HRIS Database Management, Management, Project Planning, Deferred Compensation, Interviews, Leadership, Strategy
Education
Franklin University 2007 — 2010
MBA
Ohio Dominican University 1996 — 2000
Bachelor of Business Administration (BBA)
HS
Ameritraining, Inc. May 2015 - Present
The Red Rooster LLC November 2014 - Present
Village of Plain City January 2014 - Present
CMD Consulting January 2013 - Present
XPO Logistics, Inc. August 2013 - October 2014
The Macintosh Company August 2010 - December 2012
Accent Energy July 2006 - August 2010
Retail Ventures Inc 2005 - 2006
Sheila Sells Inc. 2004 - 2005
Eddie Bauer 2000 - 2004
Skills
HRIS, Talent Management, Onboarding, Recruiting, Process Improvement, Compliance, Payroll, Employee Benefits, Organizational..., Team Building, Talent Development, Compensation, Administration, Benefits, Labor Relations, Employee Relations, Performance Management, Coaching, Strategic Planning, Mergers, Planning, Customer Service, Change Management, Budgeting, Benefits Administration, Leadership Development, Problem Solving, Microsoft Office, Hiring, Mentoring, HR Policies, Excel, Analysis, Workforce Planning, Talent Acquisition, HRIS Database Management, Management, Project Planning, Deferred Compensation, Interviews, Leadership, Strategy
Education
Franklin University 2007 — 2010
MBA
Ohio Dominican University 1996 — 2000
Bachelor of Business Administration (BBA)
HS
Joie Lowe's Ameritraining, Inc. Experience January 2012 - September 2012
Job Contract trainer of AT&T UVerse Technicians for Ramsey Enterprises
Industry Telecommunications
Experience
Ramsey Enterprises September 2012 - Present
Ameritraining, Inc. January 2012 - September 2012
AT&T September 2000 - February 2011
AT&T September 1997 - September 2000
AT&T September 1992 - September 1997
AT&T September 1986 - September 1992
AT&T July 1980 - September 1986
Skills
Telecommunications, Call Center, Fiber Optics, Vendor Management, Customer Satisfaction, Troubleshooting, Testing, VoIP, Team Building, Process Improvement, LAN/WAN, Customer Relations, Access, Customer Service, Coaching, Problem Solving, Switches, Operating Systems, Technical Training, Routers, Analysis, Billing, Word, PowerPoint, Cross-functional Team..., TCP/IP, Program Management, Excel, Microsoft Office, Team Leadership, Business Analysis, Mentoring, Outlook, Call Centers, Microsoft Word, Wireless, Microsoft Excel, MPLS, Training, Unified Communications, IP, DSL, Telephony, Ethernet, Data Center, Training Delivery, T1, Customer Experience, Instructor-led Training, Frame Relay
Education
Michigan State University 1977 — 1980
Nursing
Michigan State University 1977 — 1980
None, Registered Nursing/Registered Nurse
Trenton High School 1973 — 1977
Diploma, College Prep
Ramsey Enterprises September 2012 - Present
Ameritraining, Inc. January 2012 - September 2012
AT&T September 2000 - February 2011
AT&T September 1997 - September 2000
AT&T September 1992 - September 1997
AT&T September 1986 - September 1992
AT&T July 1980 - September 1986
Skills
Telecommunications, Call Center, Fiber Optics, Vendor Management, Customer Satisfaction, Troubleshooting, Testing, VoIP, Team Building, Process Improvement, LAN/WAN, Customer Relations, Access, Customer Service, Coaching, Problem Solving, Switches, Operating Systems, Technical Training, Routers, Analysis, Billing, Word, PowerPoint, Cross-functional Team..., TCP/IP, Program Management, Excel, Microsoft Office, Team Leadership, Business Analysis, Mentoring, Outlook, Call Centers, Microsoft Word, Wireless, Microsoft Excel, MPLS, Training, Unified Communications, IP, DSL, Telephony, Ethernet, Data Center, Training Delivery, T1, Customer Experience, Instructor-led Training, Frame Relay
Education
Michigan State University 1977 — 1980
Nursing
Michigan State University 1977 — 1980
None, Registered Nursing/Registered Nurse
Trenton High School 1973 — 1977
Diploma, College Prep
Michael Ezzell Michael Ezzell's Ameritraining, Inc. Experience January 2011 - July 2015
Job COO at Allband Communications Cooperative
Industry Telecommunications
Experience
Allband Communications Cooperative July 2015 - Present
Ameritraining, Inc. January 2011 - July 2015
AT&T November 1977 - December 2008
AT&T November 1977 - December 2008
AT&T November 1977 - December 2008
AT&T November 1977 - December 2008
AT&T November 1977 - December 2008
AT&T November 1977 - December 2008
AT&T November 1977 - December 2008
AT&T November 1977 - December 2008
Skills
Customer Relations, Customer Service, Budgeting, Customer Satisfaction, Telecommunications, Planning, Customer Experience, Employee Relations, Wireless, Budgets, Project Planning, Management, Leadership, Business Development, Human Resources, Networking, Project Management, Contract Negotiation, Training, Call Centers, Vendor Management, Team Leadership, Process Improvement, Team Building
Education
Liberty University 1988 — 1992
Bachelor of Science, Business, Journalism & Psychology
University of Houston
Journalism
Allband Communications Cooperative July 2015 - Present
Ameritraining, Inc. January 2011 - July 2015
AT&T November 1977 - December 2008
AT&T November 1977 - December 2008
AT&T November 1977 - December 2008
AT&T November 1977 - December 2008
AT&T November 1977 - December 2008
AT&T November 1977 - December 2008
AT&T November 1977 - December 2008
AT&T November 1977 - December 2008
Skills
Customer Relations, Customer Service, Budgeting, Customer Satisfaction, Telecommunications, Planning, Customer Experience, Employee Relations, Wireless, Budgets, Project Planning, Management, Leadership, Business Development, Human Resources, Networking, Project Management, Contract Negotiation, Training, Call Centers, Vendor Management, Team Leadership, Process Improvement, Team Building
Education
Liberty University 1988 — 1992
Bachelor of Science, Business, Journalism & Psychology
University of Houston
Journalism
Diane Wingo Diane Wingo's Ameritraining, Inc. Experience August 2000 - Present
Job Social Media Project Manager, Telecommunications Specialist, Customer Service Expert
Industry Telecommunications
Experience
Socialink Solutions September 2012 - Present
The Wingo Company October 2012 - Present
Ameritraining, Inc. August 2000 - Present
City of Detroit August 2006 - 2011
Skills
Telecommunications, Call Center, VoIP, Switches, Nortel, Nortel/Avaya, telephone end user..., telephony manager, symposium call center, call pilot voicemail, Customer Service, voice & image, winning the angry..., successful telephone..., effective listening, IP, Customer Satisfaction, Project Management
Education
Wayne County Community College District 2012 — 2013
Pursuing Associate of Arts Degree, Project Management
University of Detroit Mercy
Communication Class
Socialink Solutions September 2012 - Present
The Wingo Company October 2012 - Present
Ameritraining, Inc. August 2000 - Present
City of Detroit August 2006 - 2011
Skills
Telecommunications, Call Center, VoIP, Switches, Nortel, Nortel/Avaya, telephone end user..., telephony manager, symposium call center, call pilot voicemail, Customer Service, voice & image, winning the angry..., successful telephone..., effective listening, IP, Customer Satisfaction, Project Management
Education
Wayne County Community College District 2012 — 2013
Pursuing Associate of Arts Degree, Project Management
University of Detroit Mercy
Communication Class
Chris Calliham Chris Calliham's Ameritraining, Inc. Experience December 2009 - April 2010
Job Graphics Manager at Self Employed Graphic Designer
Industry Graphic Design
Experience
Self Employed Graphic Designer June 2011 - Present
Advanced Call Center Technologies September 2010 - June 2011
Ameritraining, Inc. December 2009 - April 2010
Wyndham Worldwide August 2007 - February 2009
Progressive Marketing January 2006 - August 2007
Fairfield Resorts April 2005 - December 2005
Skills
Adaptive, Computer Hardware, Sales Management
Education
East Tennessee State University 1999 — 2009
B.S., Graphic Design
Self Employed Graphic Designer June 2011 - Present
Advanced Call Center Technologies September 2010 - June 2011
Ameritraining, Inc. December 2009 - April 2010
Wyndham Worldwide August 2007 - February 2009
Progressive Marketing January 2006 - August 2007
Fairfield Resorts April 2005 - December 2005
Skills
Adaptive, Computer Hardware, Sales Management
Education
East Tennessee State University 1999 — 2009
B.S., Graphic Design
Dianne Dobson Dianne Dobson's Ameritraining, Inc. Experience Strategic Staffing RecruiterAmeritrainingMay 2008 - Present
Job Consumer Services Trainer at Ameritraining
Industry Telecommunications
Experience
Ameritraining, Inc. Strategic Staffing RecruiterAmeritrainingMay 2008 - Present
Ameritraining May 2008 - Present
AT&T February 1987 - February 2008
Education
Madonna University
Business
Ameritraining, Inc. Strategic Staffing RecruiterAmeritrainingMay 2008 - Present
Ameritraining May 2008 - Present
AT&T February 1987 - February 2008
Education
Madonna University
Business
Rita Wray's Ameritraining, Inc. Experience December 2008 - Present
Job Telecommunication & Mobility Sales Trainer at Ameritraining Inc.
Industry Telecommunications
Experience
Ameritraining, Inc. December 2008 - Present
PCS for AT&T August 2007 - August 2008
Liberty Mutual Insurance April 2006 - August 2007
Johnny Lightning/Playing Mantis May 2001 - September 2004
Tenneco March 1996 - May 1999
Ameritech 1966 - 1995
Skills
Call Center, Vendor Management, Call Centers, Telecommunications, Team Building, Instructor-led Training, Customer Satisfaction, Technical Training, Wireless, Network Design, Coaching, Outlook, E-Learning, Instructional Design, Training Delivery, Leadership Development, Customer Service, Troubleshooting, Training, Management, Sales, Team Leadership
Education
IUSB 2005 — 2006
Certification, Medical Insurance Coding Specialist/Coder
Indiana University South Bend 2004 — 2005
Certification, Medical Coding
AT&T CSR training
Ameritraining, Inc. December 2008 - Present
PCS for AT&T August 2007 - August 2008
Liberty Mutual Insurance April 2006 - August 2007
Johnny Lightning/Playing Mantis May 2001 - September 2004
Tenneco March 1996 - May 1999
Ameritech 1966 - 1995
Skills
Call Center, Vendor Management, Call Centers, Telecommunications, Team Building, Instructor-led Training, Customer Satisfaction, Technical Training, Wireless, Network Design, Coaching, Outlook, E-Learning, Instructional Design, Training Delivery, Leadership Development, Customer Service, Troubleshooting, Training, Management, Sales, Team Leadership
Education
IUSB 2005 — 2006
Certification, Medical Insurance Coding Specialist/Coder
Indiana University South Bend 2004 — 2005
Certification, Medical Coding
AT&T CSR training
Linda M Williams Linda M Williams's Ameritraining, Inc. Experience November 2004 - Present
Job Management Consultant at Ameritraining, Inc.
Industry Telecommunications
Experience
Ameritraining, Inc. November 2004 - Present
Ameritraining, Inc. November 2004 - Present
Ameritech (AT&T) June 1965 - August 1995
Skills
Call Center, Telecommunications, Account Management, Call Centers, Coaching, Cross-functional Team..., Customer Experience, Customer Satisfaction, Customer Service, Human Resources, Leadership, Leadership Development, Management, Network Design, Performance Management, Process Improvement, Product Management, Program Management, Recruiting, Sales, Sales Management, Sales Operations, Team Building, Team Leadership, Telephony, Time Management, Training, Training Delivery, Vendor Management, VoIP, Wireless
Education
Davenport University 1996 — 1999
Associates, Accounting
Ameritraining, Inc. November 2004 - Present
Ameritraining, Inc. November 2004 - Present
Ameritech (AT&T) June 1965 - August 1995
Skills
Call Center, Telecommunications, Account Management, Call Centers, Coaching, Cross-functional Team..., Customer Experience, Customer Satisfaction, Customer Service, Human Resources, Leadership, Leadership Development, Management, Network Design, Performance Management, Process Improvement, Product Management, Program Management, Recruiting, Sales, Sales Management, Sales Operations, Team Building, Team Leadership, Telephony, Time Management, Training, Training Delivery, Vendor Management, VoIP, Wireless
Education
Davenport University 1996 — 1999
Associates, Accounting
Kevin Kuebler Kevin Kuebler's Ameritraining, Inc. Experience 1995 - 1996
Job Senior Software Engineer, ViewRay
Industry Computer Software
Experience
ViewRay Incorporated May 2014 - Present
Telerik April 2012 - April 2014
NimblePros August 2010 - April 2012
Grange Insurance April 2001 - December 2010
Ameritech 1998 - 2001
Ameritraining, Inc. 1995 - 1996
Skills
.NET, C#, JavaScript, ASP.NET MVC, Agile Methodologies, ASP.NET, Orchard, Windows Phone, Windows 8, WinRT, LINQ, Git, Silverlight, T-SQL, VB.NET, Mercurial, WCF, TFS, Web Applications, Software Development, Test Driven Development, XAML, WPF Development
Education
The Ohio State University 1993 — 1998
Math, Computer Science
ViewRay Incorporated May 2014 - Present
Telerik April 2012 - April 2014
NimblePros August 2010 - April 2012
Grange Insurance April 2001 - December 2010
Ameritech 1998 - 2001
Ameritraining, Inc. 1995 - 1996
Skills
.NET, C#, JavaScript, ASP.NET MVC, Agile Methodologies, ASP.NET, Orchard, Windows Phone, Windows 8, WinRT, LINQ, Git, Silverlight, T-SQL, VB.NET, Mercurial, WCF, TFS, Web Applications, Software Development, Test Driven Development, XAML, WPF Development
Education
The Ohio State University 1993 — 1998
Math, Computer Science
Michelle Vicente Michelle Vicente's Ameritraining, Inc. Experience January 2012 - Present
Job Learning Services/Project Manager
Industry Professional Training & Coaching
Experience
IPS Learning July 2014 - Present
Ameritraining, Inc. January 2012 - Present
CGS January 2010 - March 2011
Computer Task Group March 2009 - December 2009
Finisar 2007 - 2009
AT&T May 1999 - August 2007
Skills
Training, Leadership Development, Leadership, Management, Coaching, Team Building, Organizational..., Employee Training, Program Management, Customer Service, Telecommunications, Instructional Design, Sales, Succession Planning, Instructor-led Training, Project Management, Call Centers, Blended Learning, Training Delivery, ADDIE, Performance Management, E-Learning, Employee Relations, Team Leadership, Process Improvement, Customer Retention, Time Management, Negotiation, Employee Engagement, Change Management, Talent Management, Project Planning, Human Resources, Call Center..., Call Center Development, Vendor Management, Credit Analysis, Accounts Payable, Accounts Receivable, Organization &..., Sales Operations, Critical Thinking, PowerPoint, Microsoft Excel, Microsoft Word, Captivate, Executive..., Needs Analysis, Technical Training, Performance Improvement
Education
University of Phoenix 2012 — 2014
Bachelor of Science, Business Management- Project Mgt
Heald College 1995 — 1997
Associate of Science (A.S.), Business Administration, Management and Operations
IPS Learning July 2014 - Present
Ameritraining, Inc. January 2012 - Present
CGS January 2010 - March 2011
Computer Task Group March 2009 - December 2009
Finisar 2007 - 2009
AT&T May 1999 - August 2007
Skills
Training, Leadership Development, Leadership, Management, Coaching, Team Building, Organizational..., Employee Training, Program Management, Customer Service, Telecommunications, Instructional Design, Sales, Succession Planning, Instructor-led Training, Project Management, Call Centers, Blended Learning, Training Delivery, ADDIE, Performance Management, E-Learning, Employee Relations, Team Leadership, Process Improvement, Customer Retention, Time Management, Negotiation, Employee Engagement, Change Management, Talent Management, Project Planning, Human Resources, Call Center..., Call Center Development, Vendor Management, Credit Analysis, Accounts Payable, Accounts Receivable, Organization &..., Sales Operations, Critical Thinking, PowerPoint, Microsoft Excel, Microsoft Word, Captivate, Executive..., Needs Analysis, Technical Training, Performance Improvement
Education
University of Phoenix 2012 — 2014
Bachelor of Science, Business Management- Project Mgt
Heald College 1995 — 1997
Associate of Science (A.S.), Business Administration, Management and Operations
Kathleen Mehl Kathleen Mehl's Ameritraining, Inc. Experience September 2009 - November 2012
Job Telecommunications Professional and Trainer
Industry Telecommunications
Experience
Ameritraining, Inc. September 2009 - November 2012
NextGen Information Services February 2012 - October 2012
Temporary School January 2012 - February 2012
Ameritraining,Inc August 2009 - November 2010
Ameritraining, Inc. 2009 - 2010
Ameritraining, Inc. 2009 - 2010
Retired November 1973 - April 2005
Skills
Call Center, Telecommunications, Coaching, Performance Management, Customer Service, Leadership Development, Training Delivery, Outlook, Instructor-led Training, Call Centers, Management, Testing, Project Planning, Program Management, Training
Education
Madonna University 1991 — 1993
non-degree, Business Admin.
Ameritraining, Inc. September 2009 - November 2012
NextGen Information Services February 2012 - October 2012
Temporary School January 2012 - February 2012
Ameritraining,Inc August 2009 - November 2010
Ameritraining, Inc. 2009 - 2010
Ameritraining, Inc. 2009 - 2010
Retired November 1973 - April 2005
Skills
Call Center, Telecommunications, Coaching, Performance Management, Customer Service, Leadership Development, Training Delivery, Outlook, Instructor-led Training, Call Centers, Management, Testing, Project Planning, Program Management, Training
Education
Madonna University 1991 — 1993
non-degree, Business Admin.
Domenic Certa's Ameritraining, Inc. Experience May 2012 - May 2013
Job Webinar Instructor | Front Line Coach | Bringing Brand, Culture & Performance to Life | Globally
Industry Professional Training & Coaching
Experience
Domenic Certa January 2015 - Present
Domenic Certa January 2008 - Present
SGEi (Shane Green Enterprises International) June 2013 - December 2014
Ameritraining, Inc. May 2012 - May 2013
Prairie State College 2009 - May 2013
Institute for Self-Achievement January 2005 - 2012
The Zone-usa January 2006 - January 2011
8 Gates Education 2009 - 2011
Vodafone October 2007 - July 2008
MJ Learning Inc. 2007 - July 2008
Skills
Leadership Development, Training, Leadership, Coaching, Employee Training, Team Building, Management, Performance Management, Employee Engagement, Executive Coaching, Staff Development, Personal Development, Consulting, Training Delivery, Public Speaking, Workshop Facilitation, Entrepreneurship, Program Management, Team Leadership, Change Management, Talent Management, Management Development, Motivational Speaking, Business Strategy, Time Management, Organizational..., Presentation Coaching, Human Resources, Emotional Intelligence, Career Development, Team Management, Employee Relations, Blended Learning, Management Consulting, Instructional Design, E-Learning, Conflict Resolution, Career Counseling, Performance Improvement, Interviews, Adult Education, MBTI, Cross-functional Team..., Executive Development, Life Coaching
Education
Purdue University Calumet
United States Navy
Domenic Certa January 2015 - Present
Domenic Certa January 2008 - Present
SGEi (Shane Green Enterprises International) June 2013 - December 2014
Ameritraining, Inc. May 2012 - May 2013
Prairie State College 2009 - May 2013
Institute for Self-Achievement January 2005 - 2012
The Zone-usa January 2006 - January 2011
8 Gates Education 2009 - 2011
Vodafone October 2007 - July 2008
MJ Learning Inc. 2007 - July 2008
Skills
Leadership Development, Training, Leadership, Coaching, Employee Training, Team Building, Management, Performance Management, Employee Engagement, Executive Coaching, Staff Development, Personal Development, Consulting, Training Delivery, Public Speaking, Workshop Facilitation, Entrepreneurship, Program Management, Team Leadership, Change Management, Talent Management, Management Development, Motivational Speaking, Business Strategy, Time Management, Organizational..., Presentation Coaching, Human Resources, Emotional Intelligence, Career Development, Team Management, Employee Relations, Blended Learning, Management Consulting, Instructional Design, E-Learning, Conflict Resolution, Career Counseling, Performance Improvement, Interviews, Adult Education, MBTI, Cross-functional Team..., Executive Development, Life Coaching
Education
Purdue University Calumet
United States Navy
Cindy Ovokaitys's Ameritraining, Inc. Experience 2005 - 2007
Job Manager Piano Workshops AND Account Manager of Christian Markets at Hal Leonard Publishing Corporation
Industry Publishing
Experience
Hal Leonard Corporation July 2013 - Present
Independent - Published Sacred Choral Music Composer 2005 - Present
Hales Corners Lutheran Church September 2002 - August 2014
Hal Leonard Publishing Corporation June 2010 - July 2013
Ultimate Software Company April 2007 - July 2013
Ameritraining, Inc. 2005 - 2007
Ameritech (AT&T) 1995 - 2000
MCI(Worldcom) 1996 - 1997
Phones Plus, Inc. 1988 - 1995
WVCY and VCY America Network 1988 - 1988
Skills
Account Management, Customer Service, Telecommunications, VoIP, Networking, Sales Management, Sales, Selling, Unified Communications, CRM, Managed Services, Training, Solution Selling, Direct Sales, MPLS, Wireless, Music..., Sales Process, Call Centers, Marketing, Customer Satisfaction, Sales Operations, Public Speaking, B2B, Mobile Devices, Leadership, Strategy, Salesforce.com, Project Management, Retail, Music, Team Building, Sales Presentations, Advertising, Music Publishing, Singing, Recording, Publishing, Choral, Social Networking, Product Marketing, Pianist, Music Industry, Management, Music Licensing, Coaching, Concerts, Composition, Finale, Guitarist
Education
Concordia University-River Forest
B.A.
Martin Luther High School
Other Professional Training
Wisconsin Conservatory of Music
Hal Leonard Corporation July 2013 - Present
Independent - Published Sacred Choral Music Composer 2005 - Present
Hales Corners Lutheran Church September 2002 - August 2014
Hal Leonard Publishing Corporation June 2010 - July 2013
Ultimate Software Company April 2007 - July 2013
Ameritraining, Inc. 2005 - 2007
Ameritech (AT&T) 1995 - 2000
MCI(Worldcom) 1996 - 1997
Phones Plus, Inc. 1988 - 1995
WVCY and VCY America Network 1988 - 1988
Skills
Account Management, Customer Service, Telecommunications, VoIP, Networking, Sales Management, Sales, Selling, Unified Communications, CRM, Managed Services, Training, Solution Selling, Direct Sales, MPLS, Wireless, Music..., Sales Process, Call Centers, Marketing, Customer Satisfaction, Sales Operations, Public Speaking, B2B, Mobile Devices, Leadership, Strategy, Salesforce.com, Project Management, Retail, Music, Team Building, Sales Presentations, Advertising, Music Publishing, Singing, Recording, Publishing, Choral, Social Networking, Product Marketing, Pianist, Music Industry, Management, Music Licensing, Coaching, Concerts, Composition, Finale, Guitarist
Education
Concordia University-River Forest
B.A.
Martin Luther High School
Other Professional Training
Wisconsin Conservatory of Music
Glenn Treat, PMP Glenn Treat, PMP's Ameritraining, Inc. Experience July 2010 - Present
Job Sr. Project Manager at Ameritraining, Inc.
Industry Telecommunications
Experience
Ameritraining, Inc. July 2010 - Present
Morse Communications Inc. April 2009 - October 2009
Sentinel Technologies 2007 - 2008
AT&T 2004 - 2007
Verizon 1998 - 2003
Nortel Networks 1992 - 1998
Marconi Communications 1988 - 1992
Illinois Bell/Ameritech/SBC 1980 - 1988
Education
University of Dayton
BS Marketing & Finance, Business Administration
Ameritraining, Inc. July 2010 - Present
Morse Communications Inc. April 2009 - October 2009
Sentinel Technologies 2007 - 2008
AT&T 2004 - 2007
Verizon 1998 - 2003
Nortel Networks 1992 - 1998
Marconi Communications 1988 - 1992
Illinois Bell/Ameritech/SBC 1980 - 1988
Education
University of Dayton
BS Marketing & Finance, Business Administration
Dennis Sergent's Ameritraining, Inc. Experience January 2010 - October 2011
Job Chairman of Michigan Lean Consortium, Deming Apprentice
Industry Management Consulting
Experience
Michigan Lean Consortium December 2013 - Present
Capital Quality & Innovation 2009 - Present
Sergent Results Group January 2007 - Present
Oakland University March 2014 - March 2015
Dayton Defense July 2011 - July 2013
Ameritraining, Inc. January 2010 - October 2011
Fieldstone Consulting. L.L.C. March 2000 - January 2007
Ameritech Communications Inc. January 1999 - March 2000
Ameritech Communications Inc. January 1995 - December 1999
Ameritech 1994 - 1995
Skills
Program Management, Strategy, Process Improvement, Leadership, Cross-functional Team..., Management, Change Management, Strategic Planning, Operations Management, Organizational..., Six Sigma, Training, Coaching, Performance Management, Continuous Improvement, Project Management, Integration, Business Process, Innovation, Telecommunications, Team Building, Leadership Development, Action, Management Consulting, Vendor Management, Supply Management, Performance Improvement, Business Process Mapping, Mergers & Acquisitions, Policy, Team Leadership, Analysis, Lean Manufacturing, Project Planning, Product Development, Adaptation, • Quality Systems, • Continuous..., • Insight, Innovation,..., • Change, Adaptation,..., • LEAN Management..., • Six Sigma Programs, • Engagement &..., • Action Item..., • Project & Program..., • Operations Management, • Supplier Management, • Performance..., • Systems Thinking, • Quality Management...
Education
Oakland University 2013 — 2013
Certificate, Lean Diversification, Certificate
Michigan State University - The Eli Broad College of Business 2003 — 2005
Executive Development Program
University of Michigan - Stephen M. Ross School of Business 2000 — 2000
Business
Michigan Bell & Ameritech Management Training 1974 — 1999
Management & Communications
Central Michigan University 1970 — 1991
Extended Degree Program
Ogemaw Heights
Michigan Lean Consortium December 2013 - Present
Capital Quality & Innovation 2009 - Present
Sergent Results Group January 2007 - Present
Oakland University March 2014 - March 2015
Dayton Defense July 2011 - July 2013
Ameritraining, Inc. January 2010 - October 2011
Fieldstone Consulting. L.L.C. March 2000 - January 2007
Ameritech Communications Inc. January 1999 - March 2000
Ameritech Communications Inc. January 1995 - December 1999
Ameritech 1994 - 1995
Skills
Program Management, Strategy, Process Improvement, Leadership, Cross-functional Team..., Management, Change Management, Strategic Planning, Operations Management, Organizational..., Six Sigma, Training, Coaching, Performance Management, Continuous Improvement, Project Management, Integration, Business Process, Innovation, Telecommunications, Team Building, Leadership Development, Action, Management Consulting, Vendor Management, Supply Management, Performance Improvement, Business Process Mapping, Mergers & Acquisitions, Policy, Team Leadership, Analysis, Lean Manufacturing, Project Planning, Product Development, Adaptation, • Quality Systems, • Continuous..., • Insight, Innovation,..., • Change, Adaptation,..., • LEAN Management..., • Six Sigma Programs, • Engagement &..., • Action Item..., • Project & Program..., • Operations Management, • Supplier Management, • Performance..., • Systems Thinking, • Quality Management...
Education
Oakland University 2013 — 2013
Certificate, Lean Diversification, Certificate
Michigan State University - The Eli Broad College of Business 2003 — 2005
Executive Development Program
University of Michigan - Stephen M. Ross School of Business 2000 — 2000
Business
Michigan Bell & Ameritech Management Training 1974 — 1999
Management & Communications
Central Michigan University 1970 — 1991
Extended Degree Program
Ogemaw Heights
Peggy Hartbarger Peggy Hartbarger's Ameritraining, Inc. Experience June 2007 - June 2009
Job Professional
Industry Telecommunications
Experience
Macomb Intermediate School District January 2011 - Present
U.S. Government May 2010 - August 2010
Ameritraining, Inc. June 2007 - June 2009
Valley Hill Therapy Center September 2005 - January 2007
SBC/AT&T May 1984 - February 2005
Skills
Customer Service, Call Center, Outlook, Customer Satisfaction, Public Speaking, E-learning, Access, PowerPoint, Word, Coaching, Problem Solving, Team Building, Customer Relations, Excel, Microsoft Office, Troubleshooting, Planning, Technical Training, Instructional Design, Telecommunications, Mentoring, Supervisory Skills, Telephone Skills, Wireless, Operating Systems, Administrative Work, Call Centers, Training Delivery, Time Management, Employee Training, Team Leadership, E-Learning, Leadership Development, Project Planning, Microsoft Excel, Microsoft Word
Education
Central Michigan University 1997 — 2001
Bachelors, Community Development
Macomb Intermediate School District January 2011 - Present
U.S. Government May 2010 - August 2010
Ameritraining, Inc. June 2007 - June 2009
Valley Hill Therapy Center September 2005 - January 2007
SBC/AT&T May 1984 - February 2005
Skills
Customer Service, Call Center, Outlook, Customer Satisfaction, Public Speaking, E-learning, Access, PowerPoint, Word, Coaching, Problem Solving, Team Building, Customer Relations, Excel, Microsoft Office, Troubleshooting, Planning, Technical Training, Instructional Design, Telecommunications, Mentoring, Supervisory Skills, Telephone Skills, Wireless, Operating Systems, Administrative Work, Call Centers, Training Delivery, Time Management, Employee Training, Team Leadership, E-Learning, Leadership Development, Project Planning, Microsoft Excel, Microsoft Word
Education
Central Michigan University 1997 — 2001
Bachelors, Community Development
Laura Bagent Laura Bagent's Ameritraining, Inc. Experience 2008 - Present
Job Trainer/Project Manager at Ameritraining, Inc.
Industry Telecommunications
Experience
Ameritraining, Inc. 2008 - Present
Ameritech/SBC/AT&T 2007 - 2008
Ameritech/SBC/AT&T 2006 - 2007
Ameritech/SBC/AT&T 1999 - 2006
Ameritech/SBC/AT&T 1997 - 1999
AmeritechSBC/AT&T 1996 - 1997
Ameritech/SBC/AT&T 1994 - 1996
Skills
Administration, Call Center, Cisco, Telecommunications, Customer Relations, Customer Service, Coaching, Team Building, Technical Training, Planning, Process Improvement, Problem Solving, Account Management, Strategic Planning, Change Management, Excel, Sales Management, Program Management, VoIP, Contract Negotiation, Wireless, Budgeting, Microsoft Office, Troubleshooting, Customer Satisfaction, Team Leadership, Testing, Word, Public Speaking, Vendor Management, Leadership Development, Mentoring, Negotiation, Avaya, Sales Support, Team Management, Product Management, Contract Negotiations, Project Planning, Training Delivery, Network Design, Teamwork, ShoreTel, Cisco Technologies, Budgets, Call Centers, System Administration, Sales Operations, Project Management, Sales
Education
South Suburban College
Associate's degree, Business
Morton College
Ameritraining, Inc. 2008 - Present
Ameritech/SBC/AT&T 2007 - 2008
Ameritech/SBC/AT&T 2006 - 2007
Ameritech/SBC/AT&T 1999 - 2006
Ameritech/SBC/AT&T 1997 - 1999
AmeritechSBC/AT&T 1996 - 1997
Ameritech/SBC/AT&T 1994 - 1996
Skills
Administration, Call Center, Cisco, Telecommunications, Customer Relations, Customer Service, Coaching, Team Building, Technical Training, Planning, Process Improvement, Problem Solving, Account Management, Strategic Planning, Change Management, Excel, Sales Management, Program Management, VoIP, Contract Negotiation, Wireless, Budgeting, Microsoft Office, Troubleshooting, Customer Satisfaction, Team Leadership, Testing, Word, Public Speaking, Vendor Management, Leadership Development, Mentoring, Negotiation, Avaya, Sales Support, Team Management, Product Management, Contract Negotiations, Project Planning, Training Delivery, Network Design, Teamwork, ShoreTel, Cisco Technologies, Budgets, Call Centers, System Administration, Sales Operations, Project Management, Sales
Education
South Suburban College
Associate's degree, Business
Morton College
Tamara Dunbarr's Ameritraining, Inc. Experience April 2008 - August 2008
Job FullTime Geography (Meteorology & Climatology) Student
Industry Renewables & Environment
Experience
Arizona State University January 2015 - Present
Chandler-Gilbert Community College August 2011 - December 2014
Technisource January 2011 - April 2011
CCBill February 2009 - October 2010
Volt October 2008 - February 2009
Ameritraining, Inc. April 2008 - August 2008
GoDaddy.com January 2008 - April 2008
Perkinson Reprographics January 2007 - November 2007
Stay at Home Mom July 2003 - January 2007
NextStudent January 2002 - July 2003
Skills
cPanel, phpMyAdmin, E107, Wordpress, SEO, Web Design, Google Analytics, Website Development, Web Marketing, Web Analytics, HTML, CMS, WordPress, Databases, Testing, Software Installation, Unix, Linux, Customer Service, OS X, Microsoft Office, PHP, Project Management, Process Improvement, Access, Technical Support, Training, Online Marketing, Microsoft Excel, Active Directory, Content Management, Windows, MySQL, Management
Education
Arizona State University 2015 — 2017
BS Geography (Meteorology & Climatology), Geographic Information Science and Cartography
Chandler-Gilbert Community College 2011 — 2014
Associate of Arts and Sciences (AAS), Engineering
Mesa Community College 2009 — 2011
Rio Salado College 2000 — 2000
St. Johns High SchoolSt 1993 — 1997
High School Diploma, General
Arizona State University January 2015 - Present
Chandler-Gilbert Community College August 2011 - December 2014
Technisource January 2011 - April 2011
CCBill February 2009 - October 2010
Volt October 2008 - February 2009
Ameritraining, Inc. April 2008 - August 2008
GoDaddy.com January 2008 - April 2008
Perkinson Reprographics January 2007 - November 2007
Stay at Home Mom July 2003 - January 2007
NextStudent January 2002 - July 2003
Skills
cPanel, phpMyAdmin, E107, Wordpress, SEO, Web Design, Google Analytics, Website Development, Web Marketing, Web Analytics, HTML, CMS, WordPress, Databases, Testing, Software Installation, Unix, Linux, Customer Service, OS X, Microsoft Office, PHP, Project Management, Process Improvement, Access, Technical Support, Training, Online Marketing, Microsoft Excel, Active Directory, Content Management, Windows, MySQL, Management
Education
Arizona State University 2015 — 2017
BS Geography (Meteorology & Climatology), Geographic Information Science and Cartography
Chandler-Gilbert Community College 2011 — 2014
Associate of Arts and Sciences (AAS), Engineering
Mesa Community College 2009 — 2011
Rio Salado College 2000 — 2000
St. Johns High SchoolSt 1993 — 1997
High School Diploma, General
Carol Fort's Ameritraining, Inc. Experience September 2009 - December 2010
Job Network Services Manager at ATT
Industry Telecommunications
Experience
AT&T December 2010 - Present
T, Inc December 2010 - Present
ATT May 2010 - Present
Ameritraining, Inc. September 2009 - December 2010
Ameritraining, INC September 2009 - December 2010
Saturn of Indianapolis October 2008 - November 2010
Saturn of Indianapolis October 2008 - September 2009
AT&T September 1994 - May 2008
T, Inc September 1994 - May 2008
Wal-Mart September 1985 - April 1994
Education
University of Phoenix 2005 — 2007
MBA, Business Administration
University of Southern Indiana 1983 — 1985
Bachelor of Science, Business Administration
AT&T December 2010 - Present
T, Inc December 2010 - Present
ATT May 2010 - Present
Ameritraining, Inc. September 2009 - December 2010
Ameritraining, INC September 2009 - December 2010
Saturn of Indianapolis October 2008 - November 2010
Saturn of Indianapolis October 2008 - September 2009
AT&T September 1994 - May 2008
T, Inc September 1994 - May 2008
Wal-Mart September 1985 - April 1994
Education
University of Phoenix 2005 — 2007
MBA, Business Administration
University of Southern Indiana 1983 — 1985
Bachelor of Science, Business Administration
Gilbert Zamora Gilbert Zamora's Ameritraining, Inc. Experience May 2008 - December 2009
Job Telecommunications Professional
Industry Telecommunications
Experience
Ameritraining, Inc. May 2008 - December 2009
Ameritech/SBC May 2004 - December 2005
I. M March 2001 - May 2004
Ameritech/SBC May 2000 - March 2001
SBC January 1983 - January 1984
SBC January 1979 - January 1982
SBC January 1979 - January 1982
Skills
Construction, Fiber, Telecommunications, Testing, Customer Service, Troubleshooting, Customer Relations, Fiber Optics, Call Center, Network Operations, Customer Satisfaction
Education
Austin Community College 1978 — 1979
computer sciences
Ameritraining, Inc. May 2008 - December 2009
Ameritech/SBC May 2004 - December 2005
I. M March 2001 - May 2004
Ameritech/SBC May 2000 - March 2001
SBC January 1983 - January 1984
SBC January 1979 - January 1982
SBC January 1979 - January 1982
Skills
Construction, Fiber, Telecommunications, Testing, Customer Service, Troubleshooting, Customer Relations, Fiber Optics, Call Center, Network Operations, Customer Satisfaction
Education
Austin Community College 1978 — 1979
computer sciences
Kelly Campbell Risinger's Ameritraining, Inc. Experience June 2015 - Present
Job Design Drafter at Ameritraining, Inc.
Industry Telecommunications
Experience
Ameritraining, Inc. June 2015 - Present
AT&T March 2014 - May 2015
University of Phoenix June 2011 - September 2013
DoItIndy January 2012 - July 2013
The Savvy Sitter July 2002 - January 2013
Westfield Eye Associates May 2010 - May 2011
Lighthouse Academies of Indiana September 2005 - January 2010
Skills
Customer Service, Microsoft Office, Sales, Team Building, Microsoft Word, Microsoft Excel, Customer Satisfaction, Public Speaking, Marketing, Strategic Planning, PowerPoint, Social Media, Event Planning, Higher Education, Blogging, Nonprofits
Education
Grace College and Seminary 2001 — 2005
Bachelor of Science (B.S.), Elementary Education and Teaching
Ameritraining, Inc. June 2015 - Present
AT&T March 2014 - May 2015
University of Phoenix June 2011 - September 2013
DoItIndy January 2012 - July 2013
The Savvy Sitter July 2002 - January 2013
Westfield Eye Associates May 2010 - May 2011
Lighthouse Academies of Indiana September 2005 - January 2010
Skills
Customer Service, Microsoft Office, Sales, Team Building, Microsoft Word, Microsoft Excel, Customer Satisfaction, Public Speaking, Marketing, Strategic Planning, PowerPoint, Social Media, Event Planning, Higher Education, Blogging, Nonprofits
Education
Grace College and Seminary 2001 — 2005
Bachelor of Science (B.S.), Elementary Education and Teaching
Patricia White Patricia White's Ameritraining, Inc. Experience February 1995 - March 1996
Job Founder of Life Skills 4 Urban Youth Inc.
Industry Computer Software
Experience
Life Skills 4 Urban Youth Inc. April 2004 - Present
Micro Train Technologies March 2007 - April 2008
Chicago Urban League June 2001 - July 2007
Equality Corporation August 2000 - January 2001
Tellabs December 1998 - June 2000
Citizen Telecom Corporation March 1998 - September 1998
Kraft Foods September 1996 - September 1997
NORC October 1995 - June 1996
Ameritraining, Inc. February 1995 - March 1996
Ameritech March 1971 - June 1994
Skills
Training, Leadership, Public Speaking, Access, Human Resources, Microsoft Office, Customer Service, Microsoft Excel, Sales, Time Management, Management, E-Learning, Teaching, Instructional Design, Business Development, Nonprofits, Networking, Editing
Education
Joseph Business School 2013 — 2014
Entrepreneurial and Small Business Operations
DePaul University 2013 — 2013
Certificate, Urban Education and Leadership
Microsoft 2004 — 2005
MOUS Microsoft Office User Specialist
Living Word Christian Center School of Ministry & Leadership 2002 — 2003
License to Minister the Gospel, Preach the Gospel, Perform Marriages, Administer Communion
South Suburban College 1993 — 1994
Computer and Information Sciences and Support Services, GPA 3.16
Life Skills 4 Urban Youth Inc. April 2004 - Present
Micro Train Technologies March 2007 - April 2008
Chicago Urban League June 2001 - July 2007
Equality Corporation August 2000 - January 2001
Tellabs December 1998 - June 2000
Citizen Telecom Corporation March 1998 - September 1998
Kraft Foods September 1996 - September 1997
NORC October 1995 - June 1996
Ameritraining, Inc. February 1995 - March 1996
Ameritech March 1971 - June 1994
Skills
Training, Leadership, Public Speaking, Access, Human Resources, Microsoft Office, Customer Service, Microsoft Excel, Sales, Time Management, Management, E-Learning, Teaching, Instructional Design, Business Development, Nonprofits, Networking, Editing
Education
Joseph Business School 2013 — 2014
Entrepreneurial and Small Business Operations
DePaul University 2013 — 2013
Certificate, Urban Education and Leadership
Microsoft 2004 — 2005
MOUS Microsoft Office User Specialist
Living Word Christian Center School of Ministry & Leadership 2002 — 2003
License to Minister the Gospel, Preach the Gospel, Perform Marriages, Administer Communion
South Suburban College 1993 — 1994
Computer and Information Sciences and Support Services, GPA 3.16
Dorothea Board Dorothea Board's Ameritraining, Inc. Experience September 2005 - December 2010
Job xDSL, IPTV and Structured Wiring (ITS) Technology Consultant
Industry Computer Networking
Experience
Roseland Hospital November 2010 - Present
Ameritraining, Inc. September 2005 - December 2010
Haricot Enterprises September 2003 - November 2006
Northwestern University February 1995 - November 2003
Commonwealth Edison December 1991 - February 1995
Skills
Cisco Technologies, Troubleshooting, Security, TCP/IP, Switches, Telecommunications, Routers, Visio, Software Documentation, Networking, Network Design, WAN
Education
Recent Project Management and Cisco Certification Courses 2008 — 2009
Spelman College 1977 — 1981
B.S., Physics, Engineering
Roseland Hospital November 2010 - Present
Ameritraining, Inc. September 2005 - December 2010
Haricot Enterprises September 2003 - November 2006
Northwestern University February 1995 - November 2003
Commonwealth Edison December 1991 - February 1995
Skills
Cisco Technologies, Troubleshooting, Security, TCP/IP, Switches, Telecommunications, Routers, Visio, Software Documentation, Networking, Network Design, WAN
Education
Recent Project Management and Cisco Certification Courses 2008 — 2009
Spelman College 1977 — 1981
B.S., Physics, Engineering
Corey Mouton Corey Mouton's Ameritraining, Inc. Experience October 2005 - June 2006
Job Sr. Network Engineer
Industry Information Technology and Services
Experience
ZeroDay Technology Solutions April 2014 - Present
LHP Hospital Group July 2012 - March 2014
HKS September 2011 - July 2012
City of Dallas October 2009 - September 2011
Orion Communications June 2006 - October 2009
Ameritraining, Inc. October 2005 - June 2006
Thomas Technologies April 2005 - October 2005
Belcan TechServices November 2004 - April 2005
Skills
Cisco devices, Cisco Switches, Cisco Wireless, Project Management, HTML, Microsoft Office, Troubleshooting, Telecommunications, Networking, MS Project, Cisco Technologies, ITIL, Change Management, Strategic Planning, Wireless, Cisco Prime..., CiscoWorks, Cisco Nexus, OSPF, Disaster Recovery, Firewalls, BGP, Switches, Security, Microsoft Exchange, EIGRP, VoIP, Network Engineering, VPN, MPLS, Cisco Call Manager, WAN, Active Directory, Windows, Windows Server, Integration, Cisco Routers, Technical Support, Data Center, System Administration, Network Administration, Visio, ASA, IPSec, PIX, Frame Relay
Education
Liberty University (Senior standing) 2011 — 2015
Bachelor of Science, Management Information Systems - Tentative
Richland College 1998 — 2005
Associates, Applied Sciences, Computer Information Technology - Network Administration and Support
ZeroDay Technology Solutions April 2014 - Present
LHP Hospital Group July 2012 - March 2014
HKS September 2011 - July 2012
City of Dallas October 2009 - September 2011
Orion Communications June 2006 - October 2009
Ameritraining, Inc. October 2005 - June 2006
Thomas Technologies April 2005 - October 2005
Belcan TechServices November 2004 - April 2005
Skills
Cisco devices, Cisco Switches, Cisco Wireless, Project Management, HTML, Microsoft Office, Troubleshooting, Telecommunications, Networking, MS Project, Cisco Technologies, ITIL, Change Management, Strategic Planning, Wireless, Cisco Prime..., CiscoWorks, Cisco Nexus, OSPF, Disaster Recovery, Firewalls, BGP, Switches, Security, Microsoft Exchange, EIGRP, VoIP, Network Engineering, VPN, MPLS, Cisco Call Manager, WAN, Active Directory, Windows, Windows Server, Integration, Cisco Routers, Technical Support, Data Center, System Administration, Network Administration, Visio, ASA, IPSec, PIX, Frame Relay
Education
Liberty University (Senior standing) 2011 — 2015
Bachelor of Science, Management Information Systems - Tentative
Richland College 1998 — 2005
Associates, Applied Sciences, Computer Information Technology - Network Administration and Support
Carl A. McGee Carl A. McGee's Ameritraining, Inc. Experience November 2011 - Present
Job Training Professional
Industry Telecommunications
Experience
Ameritraining, Inc. November 2011 - Present
CMc Computers June 2010 - December 2011
Meeks for Mayor of Chicago Campaign August 2010 - November 2010
AT&T June 1999 - November 2008
Ameritech November 1978 - June 1999
Skills
Wireless, Networking, Software Installation, Ethernet, Telecommunications, Team Building, Customer Service, Process Improvement, Leadership Development, Training, Microsoft Office, Strategic Planning, Customer Satisfaction, Troubleshooting
Education
Santa Ana College 1976 — 1976
Business Administration
Marion Business College 1972 — 1974
AA, Accounting
Ameritraining, Inc. November 2011 - Present
CMc Computers June 2010 - December 2011
Meeks for Mayor of Chicago Campaign August 2010 - November 2010
AT&T June 1999 - November 2008
Ameritech November 1978 - June 1999
Skills
Wireless, Networking, Software Installation, Ethernet, Telecommunications, Team Building, Customer Service, Process Improvement, Leadership Development, Training, Microsoft Office, Strategic Planning, Customer Satisfaction, Troubleshooting
Education
Santa Ana College 1976 — 1976
Business Administration
Marion Business College 1972 — 1974
AA, Accounting
Shirley Longmire-Nelson Shirley Longmire-Nelson's Ameritraining, Inc. Experience October 2008 - Present
Job Instructor/Trainer at Ameritraining, Inc.
Industry Telecommunications
Experience
Ameritraining, Inc. October 2008 - Present
AT&T April 2000 - April 2008
AT&T September 1977 - April 2000
Skills
Call Center, Telecommunications, Coaching, Customer Service, Customer Relations, PowerPoint, Word, Leadership Development, Planning, Public Speaking, Excel, Microsoft Office, Customer Satisfaction, E-learning, Outlook, Operating Systems, Wireless, Supervisory Skills, Administration, Call Centers, Network Design, Microsoft Excel, E-Learning, Training Delivery, System Administration
Education
Madonna University 1991 — 1997
Bachelor BS, Business Administration
Southwestern High, Detroit 1972 — 1975
Diploma, Business Administration and Management, General
Ameritraining, Inc. October 2008 - Present
AT&T April 2000 - April 2008
AT&T September 1977 - April 2000
Skills
Call Center, Telecommunications, Coaching, Customer Service, Customer Relations, PowerPoint, Word, Leadership Development, Planning, Public Speaking, Excel, Microsoft Office, Customer Satisfaction, E-learning, Outlook, Operating Systems, Wireless, Supervisory Skills, Administration, Call Centers, Network Design, Microsoft Excel, E-Learning, Training Delivery, System Administration
Education
Madonna University 1991 — 1997
Bachelor BS, Business Administration
Southwestern High, Detroit 1972 — 1975
Diploma, Business Administration and Management, General
Eric Cousino's Ameritraining, Inc. Experience August 2004 - April 2005
Job Project Manager at AT&T
Industry Information Technology and Services
Experience
AT&T May 2014 - Present
Ally Financial Inc. July 2013 - December 2013
RedSky Technologies March 2000 - January 2013
Ameritraining, Inc. August 2004 - April 2005
Fame Information Systems March 1998 - March 2000
Skills
Linux/Unix operating..., Voice systems and/or..., Experience with and..., Telecommunications, Program Management, Product Management, Team Building, Disaster Recovery, Agile Methodologies, Software Development, Wireless, Cisco Technologies, Change Management, Integration, Databases, Leadership, Project Management, SDLC, SaaS, Vendor Management
Education
Henry Ford Community College 1995 — 1997
AT&T May 2014 - Present
Ally Financial Inc. July 2013 - December 2013
RedSky Technologies March 2000 - January 2013
Ameritraining, Inc. August 2004 - April 2005
Fame Information Systems March 1998 - March 2000
Skills
Linux/Unix operating..., Voice systems and/or..., Experience with and..., Telecommunications, Program Management, Product Management, Team Building, Disaster Recovery, Agile Methodologies, Software Development, Wireless, Cisco Technologies, Change Management, Integration, Databases, Leadership, Project Management, SDLC, SaaS, Vendor Management
Education
Henry Ford Community College 1995 — 1997
Jim McSkimin's Ameritraining, Inc. Experience May 2005 - April 2010
Job VP IT and Network Svcs at Ameritraining, Inc.
Industry Telecommunications
Experience
Ameritraining, Inc. May 2005 - April 2010
Lucent Technologies 1976 - 2001
Education
University of Maryland College Park
Ameritraining, Inc. May 2005 - April 2010
Lucent Technologies 1976 - 2001
Education
University of Maryland College Park
Paula Slesar's Ameritraining, Inc. Experience December 2008 - Present
Job Customer Instructor at Ameritraining, Inc.
Industry Telecommunications
Experience
Ameritraining, Inc. December 2008 - Present
Technical Design Services Inc July 2007 - March 2008
Time Warner Telecom September 2006 - June 2007
Brookfield Travel January 2001 - September 2006
SBC March 1979 - November 2000
att 1979 - 2000
AT&T / SBC / Ameritech 1979 - 2000
AT&T 1979 - 2000
AT&T (formerly SBC/Ameritech) 1979 - 2000
Education
Cardinal Stritch University 1986 — 1988
Business (MBA)
Marquette University 1973 — 1977
BA
Ameritraining, Inc. December 2008 - Present
Technical Design Services Inc July 2007 - March 2008
Time Warner Telecom September 2006 - June 2007
Brookfield Travel January 2001 - September 2006
SBC March 1979 - November 2000
att 1979 - 2000
AT&T / SBC / Ameritech 1979 - 2000
AT&T 1979 - 2000
AT&T (formerly SBC/Ameritech) 1979 - 2000
Education
Cardinal Stritch University 1986 — 1988
Business (MBA)
Marquette University 1973 — 1977
BA
Kerry Hurley's Ameritraining, Inc. Experience November 2007 - March 2008
Job Gold's Gym Redmond
Industry Health, Wellness and Fitness
Experience
Gold's Gym Redmond, WA May 2012 - Present
ZeroChaos December 2007 - April 2014
Kroesen's Inc. May 2007 - September 2008
Ameritraining, Inc. November 2007 - March 2008
Noland Homes October 2006 - March 2007
AT&T 2002 - 2007
AT&T October 1998 - June 2004
AT&T Wireless 1998 - 2004
AT&T Wireless 1999 - 2003
Skills
PowerPoint, Microsoft Excel, Training, Microsoft Word, Workshop Facilitation, Office Management, File Management, Administrative..., PeopleSoft, Accounts Payable, 10 Key, Human Resources, Fax, Government, Oracle, Lifeguard..., Access, Invoicing
Education
Colorado Technical University 2008 — 2009
Associates, General Science
North Seattle Community College 1996 — 1998
Business Information Technology, Business Administration and Management, General
North Seattle Community College 1996 — 1998
Business Information Technology Certificate
Colorado Technical University
Associate of Science, General Studies
Gold's Gym Redmond, WA May 2012 - Present
ZeroChaos December 2007 - April 2014
Kroesen's Inc. May 2007 - September 2008
Ameritraining, Inc. November 2007 - March 2008
Noland Homes October 2006 - March 2007
AT&T 2002 - 2007
AT&T October 1998 - June 2004
AT&T Wireless 1998 - 2004
AT&T Wireless 1999 - 2003
Skills
PowerPoint, Microsoft Excel, Training, Microsoft Word, Workshop Facilitation, Office Management, File Management, Administrative..., PeopleSoft, Accounts Payable, 10 Key, Human Resources, Fax, Government, Oracle, Lifeguard..., Access, Invoicing
Education
Colorado Technical University 2008 — 2009
Associates, General Science
North Seattle Community College 1996 — 1998
Business Information Technology, Business Administration and Management, General
North Seattle Community College 1996 — 1998
Business Information Technology Certificate
Colorado Technical University
Associate of Science, General Studies
Amber Hawkins's Ameritraining, Inc. Experience August 2011 - March 2012
Job Asset Management Specialists at AAC Inc.
Industry Government Administration
Experience
TEKsystems December 2013 - Present
Fishnet Security January 2013 - December 2013
Ameritraining, Inc. August 2011 - March 2012
Ericsson Services Inc. - Local Voice Network Delivery 2009 - June 2010
Ericsson 2009 - June 2010
Ericsson Services Inc 2009 - June 2010
Sprint August 1979 - September 2009
Sprint 1979 - 2009
Skills
Change Management, Call Center, Telecommunications, Performance Management, Training, Wireless, VoIP, Troubleshooting, Process Improvement, Customer Service, Switches, CDMA, Program Management, Leadership, Employee Relations, Vendor Management, Call Centers, Coaching, Software Documentation, Cross-functional Team..., Team Leadership, Customer Satisfaction, Customer Experience, Team Management, Project Management, Management, Visio, Business Analysis, Integration, Networking, System Administration
Education
University of Phoenix 2008 — 2010
Master of Management, Business
TEKsystems December 2013 - Present
Fishnet Security January 2013 - December 2013
Ameritraining, Inc. August 2011 - March 2012
Ericsson Services Inc. - Local Voice Network Delivery 2009 - June 2010
Ericsson 2009 - June 2010
Ericsson Services Inc 2009 - June 2010
Sprint August 1979 - September 2009
Sprint 1979 - 2009
Skills
Change Management, Call Center, Telecommunications, Performance Management, Training, Wireless, VoIP, Troubleshooting, Process Improvement, Customer Service, Switches, CDMA, Program Management, Leadership, Employee Relations, Vendor Management, Call Centers, Coaching, Software Documentation, Cross-functional Team..., Team Leadership, Customer Satisfaction, Customer Experience, Team Management, Project Management, Management, Visio, Business Analysis, Integration, Networking, System Administration
Education
University of Phoenix 2008 — 2010
Master of Management, Business
John T. Poling's Ameritraining, Inc. Experience October 2003 - September 2005
Job Project Manager Lead at AT&T
Industry Telecommunications
Experience
AT&T Global Services May 2012 - Present
AT&T Global Services March 2011 - May 2012
Verizon Wireless via Apex Systems October 2010 - March 2011
JP Morgan Chase via Princeton Systems Inc. December 2007 - December 2008
JPMorgan Chase via CDI Information Services October 2005 - December 2007
Ameritraining, Inc. October 2003 - September 2005
Cisco Systems February 2000 - October 2001
Ameritech October 1995 - February 2000
BIG BEAR STORES 1989 - 1995
Skills
VoIP, Project Management, Vendor Management, Frame Relay, PMO, Program Management, Project Portfolio..., PMP, Process Improvement, Resource Management, Business Analysis, MS Project, Networking, Data Center, Telecommunications, Cisco Technologies, Management, System Deployment, MPLS, Call Centers, WAN, Managed Services, Network Design, IT Management, Integration, Disaster Recovery, Wireless, Switches, IP, Unified Communications, Avaya, Telephony, Network Security, LAN-WAN, Cloud Computing, Routers, Hardware, Network Architecture, VPN
Education
Groveport Madison High School / Eastland Vocational 1970 — 1974
Diploma, Computer Programming, Accounting
Columbus State
Network and System Administration/Administrator
AT&T Global Services May 2012 - Present
AT&T Global Services March 2011 - May 2012
Verizon Wireless via Apex Systems October 2010 - March 2011
JP Morgan Chase via Princeton Systems Inc. December 2007 - December 2008
JPMorgan Chase via CDI Information Services October 2005 - December 2007
Ameritraining, Inc. October 2003 - September 2005
Cisco Systems February 2000 - October 2001
Ameritech October 1995 - February 2000
BIG BEAR STORES 1989 - 1995
Skills
VoIP, Project Management, Vendor Management, Frame Relay, PMO, Program Management, Project Portfolio..., PMP, Process Improvement, Resource Management, Business Analysis, MS Project, Networking, Data Center, Telecommunications, Cisco Technologies, Management, System Deployment, MPLS, Call Centers, WAN, Managed Services, Network Design, IT Management, Integration, Disaster Recovery, Wireless, Switches, IP, Unified Communications, Avaya, Telephony, Network Security, LAN-WAN, Cloud Computing, Routers, Hardware, Network Architecture, VPN
Education
Groveport Madison High School / Eastland Vocational 1970 — 1974
Diploma, Computer Programming, Accounting
Columbus State
Network and System Administration/Administrator
Fred Eysenbach's Ameritraining, Inc. Experience 2014 - 2014
Job Outside Plant Design Engineer
Industry Telecommunications
Experience
Ameritraining, Inc. 2014 - 2014
Team Fishel 2012 - 2014
NTELOS April 2011 - October 2011
AT&T April 2010 - September 2011
AT&T July 2007 - November 2009
AT&T January 2002 - January 2005
AT&T July 2001 - August 2003
AT&T June 1997 - July 2001
AT&T April 1988 - June 1997
Skills
Telecommunications, Vendor Management, Project Management, Construction Management..., Wire Center / Design /..., Permit and Site..., Copper / Fiber Design, FTTP, FTTB, FTCS, IOF,..., Land Surveying..., 23 years with AT&T, LFACS, ARES, FIELDVIEW,..., Six Sigman Green Belt..., Planning, Project Planning, Requirements Analysis, Software Documentation, Training, Optical Fiber
Education
University of Illinois at Urbana-Champaign
B.S.
Ameritraining, Inc. 2014 - 2014
Team Fishel 2012 - 2014
NTELOS April 2011 - October 2011
AT&T April 2010 - September 2011
AT&T July 2007 - November 2009
AT&T January 2002 - January 2005
AT&T July 2001 - August 2003
AT&T June 1997 - July 2001
AT&T April 1988 - June 1997
Skills
Telecommunications, Vendor Management, Project Management, Construction Management..., Wire Center / Design /..., Permit and Site..., Copper / Fiber Design, FTTP, FTTB, FTCS, IOF,..., Land Surveying..., 23 years with AT&T, LFACS, ARES, FIELDVIEW,..., Six Sigman Green Belt..., Planning, Project Planning, Requirements Analysis, Software Documentation, Training, Optical Fiber
Education
University of Illinois at Urbana-Champaign
B.S.
Melodie Proper's Ameritraining, Inc. Experience January 2009 - May 2012
Job Technology Project Management, Lean Six Sigma Master Black Belt at The Paragon Group
Industry Telecommunications
Experience
The Paragon Group May 2010 - Present
Ameritraining, Inc. January 2009 - May 2012
AT&T December 1996 - December 2008
AT&t/SBC/Ameritech May 1996 - November 1996
Ameritech August 1995 - May 1996
Skills
Telecommunications, Vendor Management, VoIP, Call Centers, Project Management, Cisco Technologies, Wireless, Data Center, Telephony, Software Documentation, Unified Communications, Avaya, System Deployment, Microsoft Office, Public Speaking, Training Delivery, Troubleshooting, MPLS, LAN-WAN, Customer Satisfaction, Team Management, Cabling, T1, IP, Ethernet, Disaster Recovery, System Administration, SharePoint, Sales Operations, Network Design, MS Project, Managed Services, Avaya Technologies, Microsoft Project, Call Center, Curriculum Design, Mentoring, Sales Support, Technical Support, ShoreTel, Nortel, Cisco, Technical Course..., Networking, Management, Program Management, Team Leadership, Strategic Planning, Process Improvement, Continuous Improvement
Education
Grand Canyon University 2009 — 2013
BA, Christian Studies & Communication
The Paragon Group May 2010 - Present
Ameritraining, Inc. January 2009 - May 2012
AT&T December 1996 - December 2008
AT&t/SBC/Ameritech May 1996 - November 1996
Ameritech August 1995 - May 1996
Skills
Telecommunications, Vendor Management, VoIP, Call Centers, Project Management, Cisco Technologies, Wireless, Data Center, Telephony, Software Documentation, Unified Communications, Avaya, System Deployment, Microsoft Office, Public Speaking, Training Delivery, Troubleshooting, MPLS, LAN-WAN, Customer Satisfaction, Team Management, Cabling, T1, IP, Ethernet, Disaster Recovery, System Administration, SharePoint, Sales Operations, Network Design, MS Project, Managed Services, Avaya Technologies, Microsoft Project, Call Center, Curriculum Design, Mentoring, Sales Support, Technical Support, ShoreTel, Nortel, Cisco, Technical Course..., Networking, Management, Program Management, Team Leadership, Strategic Planning, Process Improvement, Continuous Improvement
Education
Grand Canyon University 2009 — 2013
BA, Christian Studies & Communication
Eloise Wilson's Ameritraining, Inc. Experience January 2000 - Present
Job Instructor/Trainer at Ameritraining, Inc.
Industry Telecommunications
Experience
Ameritraining, Inc. January 2000 - Present
Ameritraining, Inc. 2000 - 2011
AT&T 1985 - 2000
Skills
Call Center, Telecommunications, Call Centers, Technical Training, Training Delivery, Wireless, Network Design, Coaching, Customer Satisfaction, Training, Vendor Management, Process Improvement, Team Leadership, Leadership, VoIP, Team Building, Program Management, Instructional Design, Leadership Development, Troubleshooting, Project Planning
Education
Capital University
Certificate in Mangement and Marketing, Business Administration
Ameritraining, Inc. January 2000 - Present
Ameritraining, Inc. 2000 - 2011
AT&T 1985 - 2000
Skills
Call Center, Telecommunications, Call Centers, Technical Training, Training Delivery, Wireless, Network Design, Coaching, Customer Satisfaction, Training, Vendor Management, Process Improvement, Team Leadership, Leadership, VoIP, Team Building, Program Management, Instructional Design, Leadership Development, Troubleshooting, Project Planning
Education
Capital University
Certificate in Mangement and Marketing, Business Administration
Timothy J. Ramion's Ameritraining, Inc. Experience October 2011 - March 2012
Job AT&T Senior Manager Methods/Procedures/Process
Industry Telecommunications
Experience
Ameritraining, Inc. October 2011 - March 2012
AT&T November 1977 - February 2011
Skills
Captivate, E-Learning, ADDIE, Instructional Design, Telecommunications, Call Center, Technical Writing, Instructor-led Training, Wireless, SnagIt, Technical Training, Program Management, Training, Training Delivery
Education
Ball State University
Bachelor of Arts (B.A.), French Language and Literature
Ameritraining, Inc. October 2011 - March 2012
AT&T November 1977 - February 2011
Skills
Captivate, E-Learning, ADDIE, Instructional Design, Telecommunications, Call Center, Technical Writing, Instructor-led Training, Wireless, SnagIt, Technical Training, Program Management, Training, Training Delivery
Education
Ball State University
Bachelor of Arts (B.A.), French Language and Literature
David Thiede's Ameritraining, Inc. Experience June 2006 - Present
Job Retired AT&T / Contractor at Ameritraining, Inc.
Industry Telecommunications
Experience
Ameritraining, Inc. June 2006 - Present
Telcordia Technologies May 2000 - August 2005
Lisn Inc January 1999 - February 2000
Ameritech January 1992 - October 1994
Ohio Bell/Ameritech May 1981 - January 1992
Ohio Bell October 1979 - May 1981
Western Electric July 1957 - October 1979
Skills
Telecommunications, Troubleshooting, Team Building, Program Management, Network Design, Vendor Management, Security, Outside Plant
Education
John Carroll University 1956 — 1976
Bachelor of Science (BS), Business Administration and Management, General
Whitting Business College 1960 — 1962
Associate in Computer Programing, IBM Wired Programs
Saint Ignatius High School 1953 — 1956
Ameritraining, Inc. June 2006 - Present
Telcordia Technologies May 2000 - August 2005
Lisn Inc January 1999 - February 2000
Ameritech January 1992 - October 1994
Ohio Bell/Ameritech May 1981 - January 1992
Ohio Bell October 1979 - May 1981
Western Electric July 1957 - October 1979
Skills
Telecommunications, Troubleshooting, Team Building, Program Management, Network Design, Vendor Management, Security, Outside Plant
Education
John Carroll University 1956 — 1976
Bachelor of Science (BS), Business Administration and Management, General
Whitting Business College 1960 — 1962
Associate in Computer Programing, IBM Wired Programs
Saint Ignatius High School 1953 — 1956
Jeff Whited's Ameritraining, Inc. Experience July 2008 - December 2009
Job Senior manager of education development at ARMA International
Industry
Experience
ARMA International August 2010 - Present
Ameritraining, Inc. July 2008 - December 2009
Triomedia Inc April 2007 - July 2008
Sprint March 1999 - April 2007
Skills
Technical Writing, Instructor-led Training, Instructional Design, Captivate, Microsoft Office, Content Writing, Information mapping, Adobe Captivate, Adobe Dreamweaver, Customized HTML website..., Multimedia writing, Copywriting
Education
University of Missouri-Columbia
Masters degee, English
University of Missouri-Kansas City
Bachelor's degree, English
ARMA International August 2010 - Present
Ameritraining, Inc. July 2008 - December 2009
Triomedia Inc April 2007 - July 2008
Sprint March 1999 - April 2007
Skills
Technical Writing, Instructor-led Training, Instructional Design, Captivate, Microsoft Office, Content Writing, Information mapping, Adobe Captivate, Adobe Dreamweaver, Customized HTML website..., Multimedia writing, Copywriting
Education
University of Missouri-Columbia
Masters degee, English
University of Missouri-Kansas City
Bachelor's degree, English
Ira Genovese's Ameritraining, Inc. Experience October 2006 - Present
Job Instructor at Ameritraining, Inc.
Industry Telecommunications
Experience
Ameritraining, Inc. October 2006 - Present
AT&T October 1968 - June 2006
Columbia College Chicago September 1997 - June 2003
Skills
Instructional Design, Training, Technical Training, Adult Education, Telecommunications, E-Learning, Management, Project Management, Teaching, Team Leadership, Coaching, Research, Program Management, Training Delivery, VoIP, Leadership Development, Instructor-led Training, Captivate, Team Building
Education
Columbia College Chicago 1998 — 2002
Master of Fine Arts (MFA), English/Creative Writing
Ameritraining, Inc. October 2006 - Present
AT&T October 1968 - June 2006
Columbia College Chicago September 1997 - June 2003
Skills
Instructional Design, Training, Technical Training, Adult Education, Telecommunications, E-Learning, Management, Project Management, Teaching, Team Leadership, Coaching, Research, Program Management, Training Delivery, VoIP, Leadership Development, Instructor-led Training, Captivate, Team Building
Education
Columbia College Chicago 1998 — 2002
Master of Fine Arts (MFA), English/Creative Writing