AnswerNet Company
Industry: Company
DescriptionAnswerNet, formerly AnswerNet Network, was established in 1998. With its headquarters in Willow Grove, PA, United States, AnswerNet operates over 25 call centers across North America, providing outsourced call center services to over 15,000 clients nationwide. Headquarters: Willow Grove, PA Founded: 1998 Subsidiaries: Signius Communications, Inc.,
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AnswerNet Employees
Employee
Years
Job
Industry
Erika Gurley Erika Gurley's AnswerNet Experience January 2007 - January 2008
Job Actively Seeking Employment
Industry Telecommunications
Experience
Signius Communications May 2004 - May 2015
AnswerNet January 2007 - January 2008
Skills
Telemarketing, Market Research, Appointment Scheduling, Order Entry, HIPAA, Lead Generation, Competitive Intelligence, Call Center, Customer Service, Inbound, E-services, Inbound Marketing, Sales, Call Centers, Training, CRM, Operations Management, Telecommunications, IVR, Account Management, Networking, Cold Calling, Customer Experience, Customer Satisfaction, Contact Centers, Management, Sales Management, Outsourcing, Sales Operations, Customer Retention, Business Development, Solution Selling, Sales Process, Leadership, Direct Sales, Salesforce.com, Team Building, Workforce Management, Vendor Management, New Business Development, Selling, Start-ups, Team Leadership, SaaS, VoIP, B2B, Time Management, Strategic Partnerships, P&L Management, Coaching
Education
University of Phoenix 2007 — 2010
Call Center Management
Arizona State University 1996 — 1998
Signius Communications May 2004 - May 2015
AnswerNet January 2007 - January 2008
Skills
Telemarketing, Market Research, Appointment Scheduling, Order Entry, HIPAA, Lead Generation, Competitive Intelligence, Call Center, Customer Service, Inbound, E-services, Inbound Marketing, Sales, Call Centers, Training, CRM, Operations Management, Telecommunications, IVR, Account Management, Networking, Cold Calling, Customer Experience, Customer Satisfaction, Contact Centers, Management, Sales Management, Outsourcing, Sales Operations, Customer Retention, Business Development, Solution Selling, Sales Process, Leadership, Direct Sales, Salesforce.com, Team Building, Workforce Management, Vendor Management, New Business Development, Selling, Start-ups, Team Leadership, SaaS, VoIP, B2B, Time Management, Strategic Partnerships, P&L Management, Coaching
Education
University of Phoenix 2007 — 2010
Call Center Management
Arizona State University 1996 — 1998
Benjamin Getty Benjamin Getty's AnswerNet Experience June 2011 - July 2011
Job Strategy Analyst at Accenture
Industry Financial Services
Experience
FirstJob, Inc. June 2014 - January 2015
Georgia Tech Athletic Association August 2014 - December 2014
Wells Fargo Securities June 2014 - August 2014
Course Hero, Inc. February 2014 - May 2014
Siemens October 2013 - May 2014
FirstJob, Inc. August 2013 - May 2014
ING U.S. May 2013 - August 2013
AnswerNet June 2011 - July 2011
Georgia Institute of Technology April 2011 - May 2011
Education
Georgia Institute of Technology 2010 — 2014
Bachelor of Science (B.S.), Business Administration, 3.95
Universidad Politécnica de Valencia 2012 — 2012
Faculty of Business Adminstration and Management
George Walton Comprehensive High School 2008 — 2010
College Prep Diploma
Indian Hill High School 2006 — 2008
FirstJob, Inc. June 2014 - January 2015
Georgia Tech Athletic Association August 2014 - December 2014
Wells Fargo Securities June 2014 - August 2014
Course Hero, Inc. February 2014 - May 2014
Siemens October 2013 - May 2014
FirstJob, Inc. August 2013 - May 2014
ING U.S. May 2013 - August 2013
AnswerNet June 2011 - July 2011
Georgia Institute of Technology April 2011 - May 2011
Education
Georgia Institute of Technology 2010 — 2014
Bachelor of Science (B.S.), Business Administration, 3.95
Universidad Politécnica de Valencia 2012 — 2012
Faculty of Business Adminstration and Management
George Walton Comprehensive High School 2008 — 2010
College Prep Diploma
Indian Hill High School 2006 — 2008
Alex Drumheller Alex Drumheller's AnswerNet Experience April 2011 - May 2013
Job VP, Business Development at Spotless Commercial Cleaning, LLC
Industry Facilities Services
Experience
Spotless Commercial Cleaning, LLC May 2013 - Present
AnswerNet April 2011 - May 2013
Spotless Commercial Cleaning, LLC January 2010 - April 2011
Minuteman Press - Lehigh Valley January 2009 - September 2009
FedEx Office November 2006 - January 2009
Skills
Account Management, Goal Oriented, Sales Management, Sales, Sales Process, New Business Development, Telemarketing, Lead Generation, Selling, Solution Selling, Salesforce.com, Direct Sales, Call Centers, Sales Operations, Customer Satisfaction, CRM, Cold Calling, Team Building, Team Leadership, Operations Management, Training, Contract Negotiation, Customer Service, Telecommunications, Management, Customer Retention, Customer Experience, Inbound Marketing, B2B, Vendor Management, Leadership, Business Development, VoIP, SaaS, Outsourcing, Workforce Management, P&L Management, Forecasting, Unified Communications, Strategic Partnerships, Cross-functional Team..., IVR, Networking, Start-ups, Sales Presentations, Strategy, P&L, Income Statement, Managed Services, Competitive Analysis
Education
Montgomery County Community College
Upper Merion
Spotless Commercial Cleaning, LLC May 2013 - Present
AnswerNet April 2011 - May 2013
Spotless Commercial Cleaning, LLC January 2010 - April 2011
Minuteman Press - Lehigh Valley January 2009 - September 2009
FedEx Office November 2006 - January 2009
Skills
Account Management, Goal Oriented, Sales Management, Sales, Sales Process, New Business Development, Telemarketing, Lead Generation, Selling, Solution Selling, Salesforce.com, Direct Sales, Call Centers, Sales Operations, Customer Satisfaction, CRM, Cold Calling, Team Building, Team Leadership, Operations Management, Training, Contract Negotiation, Customer Service, Telecommunications, Management, Customer Retention, Customer Experience, Inbound Marketing, B2B, Vendor Management, Leadership, Business Development, VoIP, SaaS, Outsourcing, Workforce Management, P&L Management, Forecasting, Unified Communications, Strategic Partnerships, Cross-functional Team..., IVR, Networking, Start-ups, Sales Presentations, Strategy, P&L, Income Statement, Managed Services, Competitive Analysis
Education
Montgomery County Community College
Upper Merion
Susan Gormley Susan Gormley's AnswerNet Experience May 2011 - Present
Job Corporate Operations Manager at AnswerNet
Industry Telecommunications
Experience
AnswerNet May 2011 - Present
AnswerNet September 2007 - April 2011
Answer America June 1975 - September 2007
Skills
Troubleshooting, Operations Management, Team Building, Customer Service, Budgets, Account Management, New Business Development, Microsoft Office, Social Media, Call Center, Team Leadership, Process Improvement, Sales, Customer Retention, Microsoft Word, Customer Satisfaction, Training, Microsoft Excel, Outsourcing, Customer Experience, Telemarketing, Vendor Management, Coaching, Sales Management, VoIP, Inbound Marketing, Lead Generation, Direct Sales, Management, Workforce Management, Analysis, Telephony, Networking, IVR, Sales Process, Call Center Development, Leadership, P&L Management, ACD, Contract Negotiation, CRM, Contact Centers, BPO, Employee Training, Salesforce.com, Sales Operations, Forecasting, Income Statement, Solution Selling, Business Development
Education
Florida State University 1971 — 1975
Bachelor of Science (BS), Education
AnswerNet May 2011 - Present
AnswerNet September 2007 - April 2011
Answer America June 1975 - September 2007
Skills
Troubleshooting, Operations Management, Team Building, Customer Service, Budgets, Account Management, New Business Development, Microsoft Office, Social Media, Call Center, Team Leadership, Process Improvement, Sales, Customer Retention, Microsoft Word, Customer Satisfaction, Training, Microsoft Excel, Outsourcing, Customer Experience, Telemarketing, Vendor Management, Coaching, Sales Management, VoIP, Inbound Marketing, Lead Generation, Direct Sales, Management, Workforce Management, Analysis, Telephony, Networking, IVR, Sales Process, Call Center Development, Leadership, P&L Management, ACD, Contract Negotiation, CRM, Contact Centers, BPO, Employee Training, Salesforce.com, Sales Operations, Forecasting, Income Statement, Solution Selling, Business Development
Education
Florida State University 1971 — 1975
Bachelor of Science (BS), Education
Nicholas Farrell's AnswerNet Experience 2014 - Present
Job Domestic Outsourcing Professional
Industry Outsourcing/Offshoring
Experience
AnswerNet 2014 - Present
Ann Arbor Art Center 2012 - August 2014
Appletree 2007 - 2011
Clarion New Media 2009 - 2010
Skills
Graphic Design, Social Media Marketing, Adobe Creative Suite, Management, Copywriting, Marketing, Advertising, Business Development, Public Relations, Web Design, Illustration, Outsourcing
Education
University of North Carolina at Greensboro 2004 — 2006
Master of Fine Arts (MFA), Fine Art - Painting, Animation, Printmaking, and Art History
Florida State University 1999 — 2003
Bachelor of Fine Arts (BFA), Drawing, Painting, Printmaking, and Art History
AnswerNet 2014 - Present
Ann Arbor Art Center 2012 - August 2014
Appletree 2007 - 2011
Clarion New Media 2009 - 2010
Skills
Graphic Design, Social Media Marketing, Adobe Creative Suite, Management, Copywriting, Marketing, Advertising, Business Development, Public Relations, Web Design, Illustration, Outsourcing
Education
University of North Carolina at Greensboro 2004 — 2006
Master of Fine Arts (MFA), Fine Art - Painting, Animation, Printmaking, and Art History
Florida State University 1999 — 2003
Bachelor of Fine Arts (BFA), Drawing, Painting, Printmaking, and Art History
Andrew Oyen's AnswerNet Experience December 2014 - Present
Job General Manager at AnswerNet
Industry Telecommunications
Experience
AnswerNet December 2014 - Present
AnswerNet November 2013 - December 2014
AnswerNet January 2012 - November 2013
Coventry Health Care August 2010 - May 2011
Minot Police Department March 2010 - July 2010
Holland America Line January 2005 - May 2009
Rosenbluth International January 2002 - January 2003
Call_Solutions January 1998 - January 2002
Skills
Call Centers, Customer Experience, Customer Service, Training, Customer Retention, Telecommunications, Team Leadership, CRM, Team Building, Microsoft Office, Cold Calling, Lead Generation, Direct Sales, Leadership, Telemarketing, Call Center Development, Coaching, PowerPoint, Public Speaking, Performance Management, Technical Support, Information Technology, Computer Maintenance, Computer Proficiency, Programming, Customer Satisfaction, Management, Account Management, Process Improvement
Education
Minot State University 2010 — 2014
Bachelor of Science (BS), Management Information Systems, 3.5 GPA
Minot State University 2010 — 2014
Certificate, Software Development
Minot State University 2010 — 2014
Certificate, Web Development
AnswerNet December 2014 - Present
AnswerNet November 2013 - December 2014
AnswerNet January 2012 - November 2013
Coventry Health Care August 2010 - May 2011
Minot Police Department March 2010 - July 2010
Holland America Line January 2005 - May 2009
Rosenbluth International January 2002 - January 2003
Call_Solutions January 1998 - January 2002
Skills
Call Centers, Customer Experience, Customer Service, Training, Customer Retention, Telecommunications, Team Leadership, CRM, Team Building, Microsoft Office, Cold Calling, Lead Generation, Direct Sales, Leadership, Telemarketing, Call Center Development, Coaching, PowerPoint, Public Speaking, Performance Management, Technical Support, Information Technology, Computer Maintenance, Computer Proficiency, Programming, Customer Satisfaction, Management, Account Management, Process Improvement
Education
Minot State University 2010 — 2014
Bachelor of Science (BS), Management Information Systems, 3.5 GPA
Minot State University 2010 — 2014
Certificate, Software Development
Minot State University 2010 — 2014
Certificate, Web Development
Sara Reusser Sara Reusser's AnswerNet Experience August 2006 - March 2008
Job Student at Portland State University
Industry Consumer Services
Experience
Portland State University September 2011 - Present
Ashby Family Care April 2008 - April 2009
AnswerNet August 2006 - March 2008
Skills
Customer Service, Certified Nursing..., Caregivers
Education
Portland State University 2011 — 2015
Bachelor of Science, Psychology
Portland Community College 2009 — 2011
No degree, transferred to Portland State University, Chemistry
Portland State University September 2011 - Present
Ashby Family Care April 2008 - April 2009
AnswerNet August 2006 - March 2008
Skills
Customer Service, Certified Nursing..., Caregivers
Education
Portland State University 2011 — 2015
Bachelor of Science, Psychology
Portland Community College 2009 — 2011
No degree, transferred to Portland State University, Chemistry
Patty Anne Wade's AnswerNet Experience March 2013 - January 2014
Job Customer Care Specialist at Xerox
Industry Information Technology and Services
Experience
Xerox November 2014 - Present
Health Net March 2014 - September 2014
AnswerNet March 2013 - January 2014
inSync Staffing 2014 - 2014
inSync Staffing 2014 - 2014
Resource Staffing 2014 - 2014
inSync Staffing 2013 - 2014
inSync Staffing 2013 - 2014
inSync Staffing 2013 - 2014
inSync Staffing 2013 - 2014
Skills
Singing, Windows 7, Windows Vista, OS X, Installing Software, Software Installation, Troubleshooting, Internet Explorer, Infinity Phone System, Avaya, Android, Firefox, Google+, Google Chrome, Call Center, iPhone, Microsoft Office 2003, Networking, Customer Retention, Resume Writing, Customer Experience, Help Desk Support, Technical Support, Customer Service, Customer Satisfaction, Customer Oriented, Customer Support, Call Centers, Cold Calling, Training, Human Resources, Employee Relations, Data Entry, Telephone Skills, Appointment Scheduling, HIPAA, People Skills, Vendor Management, Telemarketing, Microsoft Word, Contract Recruitment, Social Networking, Team Building, Team Leadership, Office Administration, Interviews, Software Documentation, Time Management, Applicant Tracking..., Outlook
Education
American River College 2013 — 2015
Medical Insurance Specialist/Medical Biller
Sacramento City College 1984 — 1985
Sacramento City College 1984 — 1985
Sacramento Adventist Academy 1976 — 1983
High School Diploma
Xerox November 2014 - Present
Health Net March 2014 - September 2014
AnswerNet March 2013 - January 2014
inSync Staffing 2014 - 2014
inSync Staffing 2014 - 2014
Resource Staffing 2014 - 2014
inSync Staffing 2013 - 2014
inSync Staffing 2013 - 2014
inSync Staffing 2013 - 2014
inSync Staffing 2013 - 2014
Skills
Singing, Windows 7, Windows Vista, OS X, Installing Software, Software Installation, Troubleshooting, Internet Explorer, Infinity Phone System, Avaya, Android, Firefox, Google+, Google Chrome, Call Center, iPhone, Microsoft Office 2003, Networking, Customer Retention, Resume Writing, Customer Experience, Help Desk Support, Technical Support, Customer Service, Customer Satisfaction, Customer Oriented, Customer Support, Call Centers, Cold Calling, Training, Human Resources, Employee Relations, Data Entry, Telephone Skills, Appointment Scheduling, HIPAA, People Skills, Vendor Management, Telemarketing, Microsoft Word, Contract Recruitment, Social Networking, Team Building, Team Leadership, Office Administration, Interviews, Software Documentation, Time Management, Applicant Tracking..., Outlook
Education
American River College 2013 — 2015
Medical Insurance Specialist/Medical Biller
Sacramento City College 1984 — 1985
Sacramento City College 1984 — 1985
Sacramento Adventist Academy 1976 — 1983
High School Diploma
Jerri Herrguth Jerri Herrguth's AnswerNet Experience January 2006 - Present
Job GM at AnswerNet
Industry Consumer Services
Experience
AnswerNet January 2006 - Present
AnswerNet October 1997 - January 2006
Skills
Operations Management, Team Building, Customer Satisfaction, Call Center, Training, Telecommunications, Call Centers, CRM, Customer Retention, Customer Experience, Outsourcing, Telemarketing, Solution Selling, Account Management, Sales Process, Sales, Leadership, Team Leadership, Vendor Management, Employee Training, Lead Generation, Salesforce.com, Workforce Management, Call Center Development, Contact Centers, Sales Operations, Inbound Marketing, New Business Development, Business Development, Team Management, Start-ups, Direct Sales, Forecasting, VoIP, IVR, BPO, Selling
Education
Santa Rosa Junior College 1974 — 1975
Piner High School 1970 — 1974
AnswerNet January 2006 - Present
AnswerNet October 1997 - January 2006
Skills
Operations Management, Team Building, Customer Satisfaction, Call Center, Training, Telecommunications, Call Centers, CRM, Customer Retention, Customer Experience, Outsourcing, Telemarketing, Solution Selling, Account Management, Sales Process, Sales, Leadership, Team Leadership, Vendor Management, Employee Training, Lead Generation, Salesforce.com, Workforce Management, Call Center Development, Contact Centers, Sales Operations, Inbound Marketing, New Business Development, Business Development, Team Management, Start-ups, Direct Sales, Forecasting, VoIP, IVR, BPO, Selling
Education
Santa Rosa Junior College 1974 — 1975
Piner High School 1970 — 1974
Jo-Lynne Quimby's AnswerNet Experience March 2012 - Present
Job Staff Accountant at AnswerNet
Industry Accounting
Experience
AnswerNet March 2012 - Present
L-3 Communications December 2011 - December 2011
Communcations Construction Group/White Mountain Cable August 2011 - November 2011
StoneMor Partners November 2006 - February 2011
firstPRO 2011 - 2011
TruMark Financial Credit Union May 2006 - November 2006
Skills
Accounts Payable, Account Reconciliation, General Ledger, Accounting, Fixed Assets, Payroll, Invoicing, Accruals, Cash Flow, Financial Analysis, Bank Reconciliation, Journal Entries
Education
Thomas Edison State College 2010 — 2010
Bachelor's of Science, Business Administration with Concentration in Accounting
Community College of Philadelphia 1999 — 2007
Associate in Arts, Business
AnswerNet March 2012 - Present
L-3 Communications December 2011 - December 2011
Communcations Construction Group/White Mountain Cable August 2011 - November 2011
StoneMor Partners November 2006 - February 2011
firstPRO 2011 - 2011
TruMark Financial Credit Union May 2006 - November 2006
Skills
Accounts Payable, Account Reconciliation, General Ledger, Accounting, Fixed Assets, Payroll, Invoicing, Accruals, Cash Flow, Financial Analysis, Bank Reconciliation, Journal Entries
Education
Thomas Edison State College 2010 — 2010
Bachelor's of Science, Business Administration with Concentration in Accounting
Community College of Philadelphia 1999 — 2007
Associate in Arts, Business
Jeff Pfeifer Jeff Pfeifer's AnswerNet Experience August 2013 - October 2013
Job Computer/Detection Systems Repairer at Army National Guard
Industry Computer Hardware
Experience
USD #489 August 2014 - Present
Army National Guard August 2012 - Present
Tech Junkies, Inc. March 2014 - June 2014
Dillon's/Division of The Kroger Co. October 2013 - January 2014
AnswerNet August 2013 - October 2013
AnswerNet July 2012 - December 2012
Education
Fort Hays State University 2014 — 2018
Management Information Systems
North Central Kansas Technical College 2014 — 2014
USD #489 August 2014 - Present
Army National Guard August 2012 - Present
Tech Junkies, Inc. March 2014 - June 2014
Dillon's/Division of The Kroger Co. October 2013 - January 2014
AnswerNet August 2013 - October 2013
AnswerNet July 2012 - December 2012
Education
Fort Hays State University 2014 — 2018
Management Information Systems
North Central Kansas Technical College 2014 — 2014
Eric Springer's AnswerNet Experience May 2008 - April 2011
Job Assistant Vice President, Corporate Communications Manager at TD Bank, America's Most Convenient Bank
Industry Public Relations and Communications
Experience
TD Bank, America's Most Convenient Bank August 2013 - Present
TD Bank, America's Most Convenient Bank November 2012 - August 2013
TD Bank, America's Most Convenient Bank® April 2011 - November 2012
AnswerNet May 2008 - April 2011
Close Quarters Defense, Inc March 2005 - May 2008
Southern New Jersey Development Council (SNJDC) December 2003 - March 2005
Skills
Public Relations, Media Relations, Copywriting, Publicity, Editing
Education
Rowan University 2001 — 2004
M.A, Public Relations & Advertising
Salisbury University 1995 — 1999
B.A, Communication Arts & Sociology
TD Bank, America's Most Convenient Bank August 2013 - Present
TD Bank, America's Most Convenient Bank November 2012 - August 2013
TD Bank, America's Most Convenient Bank® April 2011 - November 2012
AnswerNet May 2008 - April 2011
Close Quarters Defense, Inc March 2005 - May 2008
Southern New Jersey Development Council (SNJDC) December 2003 - March 2005
Skills
Public Relations, Media Relations, Copywriting, Publicity, Editing
Education
Rowan University 2001 — 2004
M.A, Public Relations & Advertising
Salisbury University 1995 — 1999
B.A, Communication Arts & Sociology
Alex Normandie's AnswerNet Experience February 2015 - May 2015
Job Strategic BDR at Security Innovation
Industry Information Technology and Services
Experience
Security Innovation September 2015 - Present
Call Center Services, an AnswerNet Company May 2015 - September 2015
AnswerNet February 2015 - May 2015
Call Center Services, an AnswerNet company March 2014 - January 2015
Call Center Services, Inc. April 2013 - March 2014
CCSi - Call Center Services, Inc. February 2011 - April 2013
JN Phillips Auto Glass 2009 - 2011
Skills
Lead Generation, B2B Marketing, Business Development, Sales Process, Sales, B2B, Management, Strategic Partnerships, Employee Training, Analysis, New Business Development, Solution Selling, Training, Global Business..., Technology, Time Management, Marketing Management, Competitive Analysis, Product Marketing, CRM, Sales Presentations, Strategy, Market Research, Direct Sales, Sales Management, Cold Calling, Retail Sales, Network Security, Physical Security, Non-profits..., Telephone Skills
Education
Middlesex Community College 2008 — 2009
Crimial Justice
Greater Lowell Technical School 2005 — 2008
Masonry
Security Innovation September 2015 - Present
Call Center Services, an AnswerNet Company May 2015 - September 2015
AnswerNet February 2015 - May 2015
Call Center Services, an AnswerNet company March 2014 - January 2015
Call Center Services, Inc. April 2013 - March 2014
CCSi - Call Center Services, Inc. February 2011 - April 2013
JN Phillips Auto Glass 2009 - 2011
Skills
Lead Generation, B2B Marketing, Business Development, Sales Process, Sales, B2B, Management, Strategic Partnerships, Employee Training, Analysis, New Business Development, Solution Selling, Training, Global Business..., Technology, Time Management, Marketing Management, Competitive Analysis, Product Marketing, CRM, Sales Presentations, Strategy, Market Research, Direct Sales, Sales Management, Cold Calling, Retail Sales, Network Security, Physical Security, Non-profits..., Telephone Skills
Education
Middlesex Community College 2008 — 2009
Crimial Justice
Greater Lowell Technical School 2005 — 2008
Masonry
Tom Whelans Tom Whelans's AnswerNet Experience February 2012 - February 2015
Job IT Infrastructure Manager at Lannett Company
Industry Information Technology and Services
Experience
Lannett Company March 2015 - Present
AnswerNet February 2012 - February 2015
Trident USA Health Services August 2011 - February 2012
MobilexUSA August 2011 - February 2012
Bank of America September 2010 - July 2011
Berkley Technology Services /W.R. Berkley December 2001 - April 2010
FutureLink 2000 - 2001
Inacom 1995 - 2000
Vanstar 1995 - 2000
Skills
Disaster Recovery, Vendor Management, Data Center, VMware, IT Strategy, Virtualization, Enterprise Architecture, ITIL, Business Analysis, Business Continuity, Cisco Technologies, IT Management, Process Improvement, Active Directory, SDLC, Windows Server, IT Operations Management, Enterprise IT..., Managing IT..., Telecommunications, Enterprise Software, Team Leadership, Program Management, Cloud Computing, Citrix, Visio, Security, Servers, Management, Leadership, Integration, Outsourcing, Microsoft SQL Server, Solution Architecture, Infrastructure, Team Building, Microsoft Exchange, IT Service Management, Project Management
Education
philadelphia college of textiles and sciencs
Philadelphia University
Accounting
Lower Moreland High School
Lannett Company March 2015 - Present
AnswerNet February 2012 - February 2015
Trident USA Health Services August 2011 - February 2012
MobilexUSA August 2011 - February 2012
Bank of America September 2010 - July 2011
Berkley Technology Services /W.R. Berkley December 2001 - April 2010
FutureLink 2000 - 2001
Inacom 1995 - 2000
Vanstar 1995 - 2000
Skills
Disaster Recovery, Vendor Management, Data Center, VMware, IT Strategy, Virtualization, Enterprise Architecture, ITIL, Business Analysis, Business Continuity, Cisco Technologies, IT Management, Process Improvement, Active Directory, SDLC, Windows Server, IT Operations Management, Enterprise IT..., Managing IT..., Telecommunications, Enterprise Software, Team Leadership, Program Management, Cloud Computing, Citrix, Visio, Security, Servers, Management, Leadership, Integration, Outsourcing, Microsoft SQL Server, Solution Architecture, Infrastructure, Team Building, Microsoft Exchange, IT Service Management, Project Management
Education
philadelphia college of textiles and sciencs
Philadelphia University
Accounting
Lower Moreland High School
Essie Crawford Essie Crawford's AnswerNet Experience September 2014 - November 2014
Job CUSTOMER SERVICE REPRESENTATIVE at AnswerNet
Industry Outsourcing/Offshoring
Experience
Chime Solutions November 2014 - Present
AnswerNet September 2014 - November 2014
King TeleServices LLC 2012 - 2014
Skills
Healthcare Management, Customer Service, healthcare...
Education
DeVry University 2014 — 2018
Health Administration
Chime Solutions November 2014 - Present
AnswerNet September 2014 - November 2014
King TeleServices LLC 2012 - 2014
Skills
Healthcare Management, Customer Service, healthcare...
Education
DeVry University 2014 — 2018
Health Administration
Alex Sadowski's AnswerNet Experience July 2015 - Present
Job Executive Assistant to CEO at AnswerNet
Industry Executive Office
Experience
AnswerNet July 2015 - Present
Smith International February 2012 - July 2015
Freelancer February 2007 - July 2015
Chipotle Mexican Grill December 2013 - December 2014
A&M Event Productions January 2008 - July 2014
Destiny Image Publishers July 2009 - January 2012
Global Fire Productions April 2007 - June 2009
Skills
Event Planning, Social Media, Event Management, Marketing, Customer Service, Public Speaking, Editing, Management, Public Relations, Nonprofits, Leadership, Social Media Marketing, Microsoft Office, Time Management, Office Management, PowerPoint, Outlook, Photography, Film Production, Videographer, Executive..., Networking, Video Editing, Dolly Grip, Production Assistant, Travel Management, Critical Thinking, Broadcast Television, Executive Assistant
Education
Harrisburg Area Community College
Business Administration and Management, General
AnswerNet July 2015 - Present
Smith International February 2012 - July 2015
Freelancer February 2007 - July 2015
Chipotle Mexican Grill December 2013 - December 2014
A&M Event Productions January 2008 - July 2014
Destiny Image Publishers July 2009 - January 2012
Global Fire Productions April 2007 - June 2009
Skills
Event Planning, Social Media, Event Management, Marketing, Customer Service, Public Speaking, Editing, Management, Public Relations, Nonprofits, Leadership, Social Media Marketing, Microsoft Office, Time Management, Office Management, PowerPoint, Outlook, Photography, Film Production, Videographer, Executive..., Networking, Video Editing, Dolly Grip, Production Assistant, Travel Management, Critical Thinking, Broadcast Television, Executive Assistant
Education
Harrisburg Area Community College
Business Administration and Management, General
Jessica Knight Jessica Knight's AnswerNet Experience February 2006 - June 2008
Job Agent at State Farm Insurance
Industry Marketing and Advertising
Experience
State Farm Insurance January 2013 - Present
United Way of America January 2008 - Present
State Farm Insurance June 2012 - December 2012
State Farm Insurance July 2009 - June 2012
State Farm Insurance June 2008 - July 2009
Dominy Memorial Library January 2009 - May 2009
Bandana’s BBQ Restaurant August 2008 - December 2008
AnswerNet February 2006 - June 2008
Skills
Customer Service, Microsoft Office, Insurance, Social Media, Social Networking, Event Management, Event Planning, Research, Marketing Communications, Public Relations, Microsoft Excel, Budgets, Social Media Marketing, Building Relationships, Financial Services, Retirement Planning, Retirement Savings, Life Insurance, Sales, Marketing, Analysis, Training, Leadership, Team Building, Public Speaking, Fundraising, Health Insurance, Sales Management, Property & Casualty..., Account Management, Cold Calling, Commercial Insurance, Term Life Insurance, Microsoft Word
Education
Illinois State University 2007 — 2009
Marketing, Integrated Marketing Communications
State Farm Insurance January 2013 - Present
United Way of America January 2008 - Present
State Farm Insurance June 2012 - December 2012
State Farm Insurance July 2009 - June 2012
State Farm Insurance June 2008 - July 2009
Dominy Memorial Library January 2009 - May 2009
Bandana’s BBQ Restaurant August 2008 - December 2008
AnswerNet February 2006 - June 2008
Skills
Customer Service, Microsoft Office, Insurance, Social Media, Social Networking, Event Management, Event Planning, Research, Marketing Communications, Public Relations, Microsoft Excel, Budgets, Social Media Marketing, Building Relationships, Financial Services, Retirement Planning, Retirement Savings, Life Insurance, Sales, Marketing, Analysis, Training, Leadership, Team Building, Public Speaking, Fundraising, Health Insurance, Sales Management, Property & Casualty..., Account Management, Cold Calling, Commercial Insurance, Term Life Insurance, Microsoft Word
Education
Illinois State University 2007 — 2009
Marketing, Integrated Marketing Communications
Porsha Berry's AnswerNet Experience June 2012 - June 2012
Job Customer Service Specialist
Industry Telecommunications
Experience
Allstate Communications September 2012 - Present
AnswerNet June 2012 - June 2012
PLS Check Cashers April 2012 - May 2012
Dreams Retail, INC October 2011 - February 2012
StudentScout August 2009 - January 2010
N.O.R.C April 2008 - January 2009
TTC Marketing Solutions April 2007 - December 2007
TeleSight March 2006 - August 2006
Skills
Management, Program Management, Mobile Devices, Microsoft Excel, Outsourcing, PowerPoint, Research, Data Entry, Microsoft Exchange, Windows, Leadership, Strategic Planning
Education
Robert Morris College 2007 — 2009
Associate of Applied Science, Medical Assisting
Westinghouse Career Academy 2000 — 2004
Diploma, General Studies
Allstate Communications September 2012 - Present
AnswerNet June 2012 - June 2012
PLS Check Cashers April 2012 - May 2012
Dreams Retail, INC October 2011 - February 2012
StudentScout August 2009 - January 2010
N.O.R.C April 2008 - January 2009
TTC Marketing Solutions April 2007 - December 2007
TeleSight March 2006 - August 2006
Skills
Management, Program Management, Mobile Devices, Microsoft Excel, Outsourcing, PowerPoint, Research, Data Entry, Microsoft Exchange, Windows, Leadership, Strategic Planning
Education
Robert Morris College 2007 — 2009
Associate of Applied Science, Medical Assisting
Westinghouse Career Academy 2000 — 2004
Diploma, General Studies
Gene Porter, Jr. Gene Porter, Jr.'s AnswerNet Experience December 2013 - Present
Job National Inbound Sales Executive at AnswerNet
Industry Telecommunications
Experience
LEAF Commercial Capital, Inc. December 2014 - Present
AnswerNet December 2013 - Present
AnswerNet November 2011 - December 2013
Sykes February 2010 - November 2011
Sykes June 2009 - June 2010
ICT Group 2008 - 2010
ICT Group 2008 - 2010
Skills
Account Management, Analysis, BPO, Business Intelligence, Business Development, Budgets, CRM, Call Center, Call Center Development, Call Centers, Coaching, Cold Calling, Contact Centers, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Direct Sales, Employee Training, Forecasting, Inbound Marketing, Lead Generation, Leadership, Management, Networking, New Business Development, Operations Management, Outsourcing, Process Improvement, Process Scheduler, Project Management, Project Planning, Recruiting, Sales, Sales Management, Sales Operations, Sales Process, Social Media, Solution Selling, Strategic Planning, Team Building, Team Leadership, Team Management, Telecommunications, Telemarketing, Telephone Skills, Training, Troubleshooting
Education
Bucks County Community College
Business, Business Administration
LEAF Commercial Capital, Inc. December 2014 - Present
AnswerNet December 2013 - Present
AnswerNet November 2011 - December 2013
Sykes February 2010 - November 2011
Sykes June 2009 - June 2010
ICT Group 2008 - 2010
ICT Group 2008 - 2010
Skills
Account Management, Analysis, BPO, Business Intelligence, Business Development, Budgets, CRM, Call Center, Call Center Development, Call Centers, Coaching, Cold Calling, Contact Centers, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Direct Sales, Employee Training, Forecasting, Inbound Marketing, Lead Generation, Leadership, Management, Networking, New Business Development, Operations Management, Outsourcing, Process Improvement, Process Scheduler, Project Management, Project Planning, Recruiting, Sales, Sales Management, Sales Operations, Sales Process, Social Media, Solution Selling, Strategic Planning, Team Building, Team Leadership, Team Management, Telecommunications, Telemarketing, Telephone Skills, Training, Troubleshooting
Education
Bucks County Community College
Business, Business Administration
Gary Pudles Gary Pudles's AnswerNet Experience July 1998 - Present
Job President and CEO AnswerNet & Serial Entrepreneur
Industry Outsourcing/Offshoring
Experience
AnswerNet July 1998 - Present
TextGen, LLC 2012 - Present
Splendtastic LLC June 2012 - Present
SubOut.com, LLC 2012 - August 2013
Apex Site Management 1996 - 1998
American Personal Communications 1995 - 1996
Muzak 1989 - 1994
Protas & Spivok 1987 - 1989
Skills
Call Center, Content Management, New Business Development, Outsourcing, Start-ups, Telecommunications, Product Management, Strategy, Wireless, Process Improvement, Training, Selling, Leadership, Solution Selling, Sales Operations, VoIP, Project Management, E-commerce, Cross-functional Team..., Program Management, B2B, Small Business, SaaS, Contact Centers, IVR, Human Resources, Project Planning, Performance Management, Sales Process, Competitive Analysis, Team Management, P&L Management, Business Analysis, Networking, Product Marketing, SEO, Public Speaking, Marketing, Change Management, Call Center Development, Telephony, Analytics, Forecasting, Unified Communications, Cloud Computing, Online Advertising, Recruiting, Mobile Devices, Channel, Analysis
Education
American University Washington College of Law 1984 — 1987
JD, Law
Syracuse University - Maxwell School 1980 — 1984
BA, Policy Studies
Madison Central High School 1976 — 1980
AnswerNet July 1998 - Present
TextGen, LLC 2012 - Present
Splendtastic LLC June 2012 - Present
SubOut.com, LLC 2012 - August 2013
Apex Site Management 1996 - 1998
American Personal Communications 1995 - 1996
Muzak 1989 - 1994
Protas & Spivok 1987 - 1989
Skills
Call Center, Content Management, New Business Development, Outsourcing, Start-ups, Telecommunications, Product Management, Strategy, Wireless, Process Improvement, Training, Selling, Leadership, Solution Selling, Sales Operations, VoIP, Project Management, E-commerce, Cross-functional Team..., Program Management, B2B, Small Business, SaaS, Contact Centers, IVR, Human Resources, Project Planning, Performance Management, Sales Process, Competitive Analysis, Team Management, P&L Management, Business Analysis, Networking, Product Marketing, SEO, Public Speaking, Marketing, Change Management, Call Center Development, Telephony, Analytics, Forecasting, Unified Communications, Cloud Computing, Online Advertising, Recruiting, Mobile Devices, Channel, Analysis
Education
American University Washington College of Law 1984 — 1987
JD, Law
Syracuse University - Maxwell School 1980 — 1984
BA, Policy Studies
Madison Central High School 1976 — 1980
Anthoni Hipsak Anthoni Hipsak's AnswerNet Experience June 2010 - July 2010
Job
Industry Telecommunications
Philip Appenzeller Philip Appenzeller's AnswerNet Experience December 2006 - March 2007
Job Information Technology Professional Seeking New Career Opportunities
Industry Information Technology and Services
Experience
Information Technology Professional Seeking New Career Opportunities April 2012 - Present
R.R. Donnelley April 2007 - April 2012
AnswerNet December 2006 - March 2007
Peirce College October 2004 - May 2006
Best Buy May 2004 - May 2006
2003Community College of Philadelphia January 2003 - January 2005
Skills
Windows, Visio, SQL Server, Networking, Customer Service, Microsoft Excel, Microsoft Word, SQL, Microsoft SQL Server, Databases, Analysis, Software Installation, Systems Analysis, Visual Basic, Web Development, Social Media, IIS, Access, Technical Support, Active Directory, System Administration, Computer Hardware, Software Development, Security, Windows 7, Requirements Analysis, Database Design, Windows Server, Linux, SharePoint, Troubleshooting, Software Documentation, Management, HTML
Education
Peirce College of Philadelphia 2002 — 2006
Bachelor of Science, Information Systems/Networking
Community College of Philadelphia 2000 — 2003
A.A.S, Computer Information Systems - Internet Operations
Community College of Philadelphia 1999 — 2003
A.A.S, LAN Administration
Information Technology Professional Seeking New Career Opportunities April 2012 - Present
R.R. Donnelley April 2007 - April 2012
AnswerNet December 2006 - March 2007
Peirce College October 2004 - May 2006
Best Buy May 2004 - May 2006
2003Community College of Philadelphia January 2003 - January 2005
Skills
Windows, Visio, SQL Server, Networking, Customer Service, Microsoft Excel, Microsoft Word, SQL, Microsoft SQL Server, Databases, Analysis, Software Installation, Systems Analysis, Visual Basic, Web Development, Social Media, IIS, Access, Technical Support, Active Directory, System Administration, Computer Hardware, Software Development, Security, Windows 7, Requirements Analysis, Database Design, Windows Server, Linux, SharePoint, Troubleshooting, Software Documentation, Management, HTML
Education
Peirce College of Philadelphia 2002 — 2006
Bachelor of Science, Information Systems/Networking
Community College of Philadelphia 2000 — 2003
A.A.S, Computer Information Systems - Internet Operations
Community College of Philadelphia 1999 — 2003
A.A.S, LAN Administration
Albert Berger Albert Berger's AnswerNet Experience 2013 - 2014
Job Accountant at Pep Boys
Industry Accounting
Experience
Pep Boys October 2014 - Present
AnswerNet 2013 - 2014
AnswerNet 2013 - 2014
AnswerNet 2013 - 2014
Payrollshopping.com August 2011 - March 2012
Franklin Real Estate Management August 2009 - July 2011
Tracey Corporation May 2008 - August 2008
Infusion Enterprises May 2007 - August 2007
Skills
Microsoft Office, SAP, Social Media, Spreadsheets, Outlook, Excel, Word, Microsoft Word
Education
Passed H and R Block Tax Prep Course 2011 — 2011
Passed the Audit Section of CPA Exam 2010 — 2010
Passed the Business Concepts Section of the CPA Exam 2010 — 2010
Penn State University 2005 — 2009
Bachelor of Science, Accounting, Business Law Minor
Pep Boys October 2014 - Present
AnswerNet 2013 - 2014
AnswerNet 2013 - 2014
AnswerNet 2013 - 2014
Payrollshopping.com August 2011 - March 2012
Franklin Real Estate Management August 2009 - July 2011
Tracey Corporation May 2008 - August 2008
Infusion Enterprises May 2007 - August 2007
Skills
Microsoft Office, SAP, Social Media, Spreadsheets, Outlook, Excel, Word, Microsoft Word
Education
Passed H and R Block Tax Prep Course 2011 — 2011
Passed the Audit Section of CPA Exam 2010 — 2010
Passed the Business Concepts Section of the CPA Exam 2010 — 2010
Penn State University 2005 — 2009
Bachelor of Science, Accounting, Business Law Minor
Donata Freday-Coggles's AnswerNet Experience April 2012 - July 2015
Job Administrative Assistant at Dynamix
Industry Telecommunications
Experience
Dynamix August 2015 - Present
AnswerNet April 2012 - July 2015
Capital One January 2010 - January 2011
GE Capital March 2009 - January 2010
GE Capital July 2008 - March 2009
GE Capital December 2005 - July 2008
GE Capital May 2002 - January 2005
GE Capital September 2001 - May 2002
Dillards 1999 - 2001
Regis Corporation 1997 - 1999
Skills
Sales, Management, Call Centers, Dialers, Time Management, Customer Service, Payroll, Invoicing, Customer Satisfaction, Merchandising, Training, Employee Training
Education
Canadian Aesthetic Academy 2011 — 2011
Medical Aesthetics Certificate, Medical Aesthetics
National Beauty College 2000 — 2001
Aesthetics License, Aesthetics
Dynamix August 2015 - Present
AnswerNet April 2012 - July 2015
Capital One January 2010 - January 2011
GE Capital March 2009 - January 2010
GE Capital July 2008 - March 2009
GE Capital December 2005 - July 2008
GE Capital May 2002 - January 2005
GE Capital September 2001 - May 2002
Dillards 1999 - 2001
Regis Corporation 1997 - 1999
Skills
Sales, Management, Call Centers, Dialers, Time Management, Customer Service, Payroll, Invoicing, Customer Satisfaction, Merchandising, Training, Employee Training
Education
Canadian Aesthetic Academy 2011 — 2011
Medical Aesthetics Certificate, Medical Aesthetics
National Beauty College 2000 — 2001
Aesthetics License, Aesthetics
Shakella Davis's AnswerNet Experience June 2008 - May 2014
Job Attended Penn State University
Industry Hospital & Health Care
Experience
Woods Services April 2014 - October 2014
AnswerNet June 2008 - May 2014
HCR ManorCare August 2011 - January 2013
Skills
Microsoft Office, Medical Terminology, Data Entry, Customer Service
Education
West Chester University of Pennsylvania 2014 — 2016
Master's Degree, Public Health Administration/Healthcare Management
Aria Health School of Nursing 2011 — 2013
Associate's degree, Registered Nursing/Registered Nurse
Penn State University 2011 — 2013
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Woods Services April 2014 - October 2014
AnswerNet June 2008 - May 2014
HCR ManorCare August 2011 - January 2013
Skills
Microsoft Office, Medical Terminology, Data Entry, Customer Service
Education
West Chester University of Pennsylvania 2014 — 2016
Master's Degree, Public Health Administration/Healthcare Management
Aria Health School of Nursing 2011 — 2013
Associate's degree, Registered Nursing/Registered Nurse
Penn State University 2011 — 2013
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Michelle Perlman Michelle Perlman's AnswerNet Experience February 2008 - January 2009
Job Experienced Hotel Night Auditor and Guest Service Representative
Industry Hospitality
Experience
Hampton Inn April 2010 - Present
Hampton Inn April 2010 - Present
Ramada March 2009 - Present
JEVS April 2009 - December 2010
JEVS Support for Independence, Home Health Aide April 2009 - December 2010
Ramada March 2009 - November 2009
AnswerNet February 2008 - January 2009
AnswerNet Network February 2008 - January 2009
Hilton Garden Inn June 2007 - February 2008
Conwell Inn, Courtyard by Marriott, Hampton Inn October 2002 - June 2007
Skills
Customer Service, Administration, Audit
Education
DeVry University 2008 — 2009
B.S., Technical Management/Business
DeVry University 2008 — 2009
BS Technial Management, Technical Management; Hospitality Management
Temple University 2000 — 2003
Tourism and Hospitality Management
Temple University 2000 — 2003
Bachelors Degree, Tourism and Hospitality Management; Tourism and Hospitality; an emphasis in Hotel Management
Johnson & Wales University 1999 — 2000
Culinary Arts
Hampton Inn April 2010 - Present
Hampton Inn April 2010 - Present
Ramada March 2009 - Present
JEVS April 2009 - December 2010
JEVS Support for Independence, Home Health Aide April 2009 - December 2010
Ramada March 2009 - November 2009
AnswerNet February 2008 - January 2009
AnswerNet Network February 2008 - January 2009
Hilton Garden Inn June 2007 - February 2008
Conwell Inn, Courtyard by Marriott, Hampton Inn October 2002 - June 2007
Skills
Customer Service, Administration, Audit
Education
DeVry University 2008 — 2009
B.S., Technical Management/Business
DeVry University 2008 — 2009
BS Technial Management, Technical Management; Hospitality Management
Temple University 2000 — 2003
Tourism and Hospitality Management
Temple University 2000 — 2003
Bachelors Degree, Tourism and Hospitality Management; Tourism and Hospitality; an emphasis in Hotel Management
Johnson & Wales University 1999 — 2000
Culinary Arts
LaJuan Larry LaJuan Larry's AnswerNet Experience February 2000 - October 2008
Job Owner at Collins Cleaning Company
Industry Consumer Services
Experience
Collins Cleaning Company June 2011 - Present
Affinion Group April 2011 - Present
Aetna Building Maintenance January 2007 - Present
Infocision Corp. August 2009 - January 2010
Scioto Services February 2009 - July 2009
AnswerNet February 2000 - October 2008
Pyramid Cleaning Services February 2003 - January 2004
Education
American School of Technology 2010 — 2011
South High School High 1994 — 1998
Ashford University
Business
Ashford University
Collins Cleaning Company June 2011 - Present
Affinion Group April 2011 - Present
Aetna Building Maintenance January 2007 - Present
Infocision Corp. August 2009 - January 2010
Scioto Services February 2009 - July 2009
AnswerNet February 2000 - October 2008
Pyramid Cleaning Services February 2003 - January 2004
Education
American School of Technology 2010 — 2011
South High School High 1994 — 1998
Ashford University
Business
Ashford University
Michael Ferrari's AnswerNet Experience 2007 - 2008
Job Internet Marketing Strategist and Creative Content Expert
Industry Marketing and Advertising
Experience
HealthCom Media 2015 - Present
Michael Ferrari Creative 2011 - Present
Greenlane Search Marketing, LLC 2013 - 2015
Blue Horseradish, LLC 2011 - 2012
S. Walter Packaging June 2011 - November 2011
Jobson Publishing 2008 - 2011
AnswerNet 2007 - 2008
Penton Media 2006 - 2008
Skills
Copywriting, Editing, SEO, Journalism, Social Media Development, Web Design, Web Development, Graphic Design, Social Media, Copy Editing, QuarkXPress, Proofreading, Bowling, Web Content, Social Networking, Online Marketing, Google Analytics, Advertising, Publishing, Editorial, Blogging, Press Releases, Magazines, Creative Writing, Public Relations, Publications, Marketing
Education
Kutztown University of Pennsylvania 1999 — 2004
BA, Professional Writing
Art Institute of Philadelphia 2011 — 2012
Associate of Applied Sciences (AAS), Web Design and Interactive Media
HealthCom Media 2015 - Present
Michael Ferrari Creative 2011 - Present
Greenlane Search Marketing, LLC 2013 - 2015
Blue Horseradish, LLC 2011 - 2012
S. Walter Packaging June 2011 - November 2011
Jobson Publishing 2008 - 2011
AnswerNet 2007 - 2008
Penton Media 2006 - 2008
Skills
Copywriting, Editing, SEO, Journalism, Social Media Development, Web Design, Web Development, Graphic Design, Social Media, Copy Editing, QuarkXPress, Proofreading, Bowling, Web Content, Social Networking, Online Marketing, Google Analytics, Advertising, Publishing, Editorial, Blogging, Press Releases, Magazines, Creative Writing, Public Relations, Publications, Marketing
Education
Kutztown University of Pennsylvania 1999 — 2004
BA, Professional Writing
Art Institute of Philadelphia 2011 — 2012
Associate of Applied Sciences (AAS), Web Design and Interactive Media
Betty Babjak Betty Babjak's AnswerNet Experience May 2006 - Present
Job counsel at answernet
Industry Law Practice
Experience
AnswerNet May 2006 - Present
McCarter & English, LLP March 2004 - May 2006
New Jersey Supreme Court Board of Bar Examiners July 2004 - November 2004
Law Offices of Gary T. Steele September 1997 - February 2004
Skills
Employment Law, Contract Negotiation, Corporate Law, Mergers, Licensing, Arbitration, Mediation, Insurance, Litigation Management, Litigation, Negotiation, Employee Relations, Corporate Governance, Mergers & Acquisitions, Team Building, CRM, Call Centers, Customer Retention, Start-ups, Employee Benefits, Management, Vendor Management, Outsourcing, Recruiting, Process Improvement, Team Leadership, Human Resources, Personnel Management, Leadership, Legal Compliance, Employee Training, Telecommunications, Finance, Operations Management, Time Management, Executive Management, Training, Employment Contracts, BPO, Performance Management
Education
Rutgers, The State University of New Jersey-New Brunswick
B.A., Business Administration
Seton Hall University School of Law
J.D., law
AnswerNet May 2006 - Present
McCarter & English, LLP March 2004 - May 2006
New Jersey Supreme Court Board of Bar Examiners July 2004 - November 2004
Law Offices of Gary T. Steele September 1997 - February 2004
Skills
Employment Law, Contract Negotiation, Corporate Law, Mergers, Licensing, Arbitration, Mediation, Insurance, Litigation Management, Litigation, Negotiation, Employee Relations, Corporate Governance, Mergers & Acquisitions, Team Building, CRM, Call Centers, Customer Retention, Start-ups, Employee Benefits, Management, Vendor Management, Outsourcing, Recruiting, Process Improvement, Team Leadership, Human Resources, Personnel Management, Leadership, Legal Compliance, Employee Training, Telecommunications, Finance, Operations Management, Time Management, Executive Management, Training, Employment Contracts, BPO, Performance Management
Education
Rutgers, The State University of New Jersey-New Brunswick
B.A., Business Administration
Seton Hall University School of Law
J.D., law
Nick Fogtman's AnswerNet Experience May 2011 - July 2014
Job Experienced Project and Business Manager
Industry Telecommunications
Experience
Signius Communications January 2015 - June 2015
B.D. Lighting Texas July 2014 - January 2015
AnswerNet May 2011 - July 2014
AnswerNet January 2010 - May 2011
AnswerNet June 2007 - January 2010
AnswerNet September 2005 - June 2007
AnswerNet / MessagePro LLC September 2003 - September 2005
Skills
Call Center Management, Customer Service, Business Operations..., Telecommunication..., Desktop Support, Training & Development, Operations Management, Employee Training, Call Center, Program Management, Telecommunications, Training, Call Centers, Technical Support, Project Planning, VoIP, Customer Satisfaction, Time Management, Customer Experience, Coaching, Team Building, Quality Assurance, Management, CRM, Outsourcing, Inbound Marketing, Budgets, Account Management, Process Scheduler, Customer Retention, Telemarketing, Workforce Management, Team Management, Leadership, IVR, Sales Management, Team Leadership, Payroll, Troubleshooting, Vendor Management, ACD, Networking, New Business Development, Sales Operations, Sales, Contact Centers, Salesforce.com, Lead Generation, Process Improvement, Direct Sales
Education
Houston Community College
GED
Signius Communications January 2015 - June 2015
B.D. Lighting Texas July 2014 - January 2015
AnswerNet May 2011 - July 2014
AnswerNet January 2010 - May 2011
AnswerNet June 2007 - January 2010
AnswerNet September 2005 - June 2007
AnswerNet / MessagePro LLC September 2003 - September 2005
Skills
Call Center Management, Customer Service, Business Operations..., Telecommunication..., Desktop Support, Training & Development, Operations Management, Employee Training, Call Center, Program Management, Telecommunications, Training, Call Centers, Technical Support, Project Planning, VoIP, Customer Satisfaction, Time Management, Customer Experience, Coaching, Team Building, Quality Assurance, Management, CRM, Outsourcing, Inbound Marketing, Budgets, Account Management, Process Scheduler, Customer Retention, Telemarketing, Workforce Management, Team Management, Leadership, IVR, Sales Management, Team Leadership, Payroll, Troubleshooting, Vendor Management, ACD, Networking, New Business Development, Sales Operations, Sales, Contact Centers, Salesforce.com, Lead Generation, Process Improvement, Direct Sales
Education
Houston Community College
GED
Lori Gosstrom Lori Gosstrom's AnswerNet Experience March 2012 - September 2014
Job Support Services Coordinator at AV TechSource
Industry Telecommunications
Experience
AV TechSource September 2014 - Present
AnswerNet March 2012 - September 2014
Teavana September 2011 - March 2012
United Visual, Inc. February 1999 - August 2011
Midwest Visual, Inc. February 1987 - December 1999
Skills
Customer Service, Sales, Call Center, Selling, Troubleshooting, Gift of Gab!, Great eye for detail, Telemarketing, Account Management, Customer Satisfaction, Telecommunications, E-commerce, Call Centers, CRM, Sales Management, Solution Selling, Customer Retention, Team Building, Operations Management, AV, Sales Operations, Product Marketing, Sales Process, Direct Sales, Leadership, Outsourcing, Customer Experience, Salesforce.com, Budgets, New Business Development, Audio Conferencing, Video Conferencing, Unified Communications, Trade Shows, Training, Lead Generation, Business Development, B2B, Managed Services, Product Management, Networking, Channel Partners, Strategic Partnerships, Management, Marketing, SaaS, VoIP, Sales Presentations, Vendor Management, Telephony
Education
Rockford College
BFA, Acting/Directing & Dance Minor
East Leyden High School
Bachelor of Fine Arts (BFA), Theater
AV TechSource September 2014 - Present
AnswerNet March 2012 - September 2014
Teavana September 2011 - March 2012
United Visual, Inc. February 1999 - August 2011
Midwest Visual, Inc. February 1987 - December 1999
Skills
Customer Service, Sales, Call Center, Selling, Troubleshooting, Gift of Gab!, Great eye for detail, Telemarketing, Account Management, Customer Satisfaction, Telecommunications, E-commerce, Call Centers, CRM, Sales Management, Solution Selling, Customer Retention, Team Building, Operations Management, AV, Sales Operations, Product Marketing, Sales Process, Direct Sales, Leadership, Outsourcing, Customer Experience, Salesforce.com, Budgets, New Business Development, Audio Conferencing, Video Conferencing, Unified Communications, Trade Shows, Training, Lead Generation, Business Development, B2B, Managed Services, Product Management, Networking, Channel Partners, Strategic Partnerships, Management, Marketing, SaaS, VoIP, Sales Presentations, Vendor Management, Telephony
Education
Rockford College
BFA, Acting/Directing & Dance Minor
East Leyden High School
Bachelor of Fine Arts (BFA), Theater
Reginald E. Wescott Jr. Reginald E. Wescott Jr.'s AnswerNet Experience June 2013 - June 2013
Job Project Specialist at Almac Group
Industry Human Resources
Experience
Almac Group January 2015 - Present
Egologea November 2013 - Present
Almac Group June 2014 - December 2014
LA Fitness October 2013 - February 2014
Dollar Financial Group July 2013 - September 2013
AnswerNet June 2013 - June 2013
AnswerNet May 2013 - June 2013
ACE Group May 2003 - May 2013
PNC January 2001 - May 2003
Henkels & McCoy February 2000 - January 2001
Skills
ADP Payroll, Customer Service, PeopleSoft, Microsoft Excel, Microsoft Office, Dreamweaver, Communication, Desktop Publishing, Web Development, PowerPoint, Pursuasive Writing, Customer Service..., Critical Thinking, Analytical Reasoning, Cultural Diversity, Organizational..., Business Development, Interpersonal Skill, Training, HRIS, Insurance, Deferred Compensation, Software Documentation, Management, Personnel Management
Education
Villanova University 2012 — 2012
Payroll
Drexel University 2003 — 2008
Bachelor's degree, Communications and Applied Technology
Philadelphia University 1990 — 1994
Business, Management, Marketing
Almac Group January 2015 - Present
Egologea November 2013 - Present
Almac Group June 2014 - December 2014
LA Fitness October 2013 - February 2014
Dollar Financial Group July 2013 - September 2013
AnswerNet June 2013 - June 2013
AnswerNet May 2013 - June 2013
ACE Group May 2003 - May 2013
PNC January 2001 - May 2003
Henkels & McCoy February 2000 - January 2001
Skills
ADP Payroll, Customer Service, PeopleSoft, Microsoft Excel, Microsoft Office, Dreamweaver, Communication, Desktop Publishing, Web Development, PowerPoint, Pursuasive Writing, Customer Service..., Critical Thinking, Analytical Reasoning, Cultural Diversity, Organizational..., Business Development, Interpersonal Skill, Training, HRIS, Insurance, Deferred Compensation, Software Documentation, Management, Personnel Management
Education
Villanova University 2012 — 2012
Payroll
Drexel University 2003 — 2008
Bachelor's degree, Communications and Applied Technology
Philadelphia University 1990 — 1994
Business, Management, Marketing
Natasha MacKinnon Natasha MacKinnon's AnswerNet Experience March 2009 - August 2010
Job Public Relations Assistant
Industry Marketing and Advertising
Experience
Rib Eye Jacks Ale House January 2014 - Present
Global Prime Office Network April 2012 - April 2015
Port Credit Business Association May 2012 - June 2014
CanJet Vacations September 2013 - May 2014
Champs Sports October 2006 - June 2013
City of Brampton May 2011 - September 2011
Chrysler Group LLC July 2010 - June 2011
AnswerNet March 2009 - August 2010
Skills
Up-to-date First aid..., Completed training for..., Acting and Modeling..., Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Java, Teamwork, Leadership
Education
Nipissing University 2013 — 2014
Bachelor of Commerce (BCom), E-Commerce/Electronic Commerce
Sheridan College 2010 — 2013
Business Administration Marketing Diploma, Business Administration Marketing Undergraduate Studies
Rib Eye Jacks Ale House January 2014 - Present
Global Prime Office Network April 2012 - April 2015
Port Credit Business Association May 2012 - June 2014
CanJet Vacations September 2013 - May 2014
Champs Sports October 2006 - June 2013
City of Brampton May 2011 - September 2011
Chrysler Group LLC July 2010 - June 2011
AnswerNet March 2009 - August 2010
Skills
Up-to-date First aid..., Completed training for..., Acting and Modeling..., Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Java, Teamwork, Leadership
Education
Nipissing University 2013 — 2014
Bachelor of Commerce (BCom), E-Commerce/Electronic Commerce
Sheridan College 2010 — 2013
Business Administration Marketing Diploma, Business Administration Marketing Undergraduate Studies
Ben Reasoner Ben Reasoner's AnswerNet Experience August 2012 - June 2015
Job Manager, New Business Development at Tele Business USA
Industry Telecommunications
Experience
Tele Business USA July 2015 - Present
AnswerNet August 2012 - June 2015
AnswerNet March 2012 - August 2012
Your Video Marketing Pro September 2011 - February 2012
AnswerNet August 2007 - September 2011
Skills
Qualifying Prospects, Call Center, Sales, Call Centers, Customer Retention, Telecommunications, CRM, Telemarketing, Direct Sales, Inbound Marketing, Operations Management, Account Management, Sales Operations, Lead Generation, Customer Service, Sales Management, B2B, Selling, Sales Process, Customer Satisfaction, Solution Selling, Outsourcing, Contact Centers, Leadership, Customer Experience, Training, Workforce Management, Start-ups, P&L Management, Forecasting, Managed Services, Team Management, Contract Negotiation, Time Management, SaaS, Team Leadership, Coaching, Networking, New Business Development, Competitive Analysis, Vendor Management, Management, Business Development, Employee Training, BPO, Inside Sales, Team Building, Product Management, Strategic Partnerships
Education
Temple University - Fox School of Business and Management 2015 — 2018
Bachelor of Business Administration (BBA)
Bucks County Community College
Associate of Arts (A.A.), Business Administration and Management, General
Kutztown University of Pennsylvania
Tele Business USA July 2015 - Present
AnswerNet August 2012 - June 2015
AnswerNet March 2012 - August 2012
Your Video Marketing Pro September 2011 - February 2012
AnswerNet August 2007 - September 2011
Skills
Qualifying Prospects, Call Center, Sales, Call Centers, Customer Retention, Telecommunications, CRM, Telemarketing, Direct Sales, Inbound Marketing, Operations Management, Account Management, Sales Operations, Lead Generation, Customer Service, Sales Management, B2B, Selling, Sales Process, Customer Satisfaction, Solution Selling, Outsourcing, Contact Centers, Leadership, Customer Experience, Training, Workforce Management, Start-ups, P&L Management, Forecasting, Managed Services, Team Management, Contract Negotiation, Time Management, SaaS, Team Leadership, Coaching, Networking, New Business Development, Competitive Analysis, Vendor Management, Management, Business Development, Employee Training, BPO, Inside Sales, Team Building, Product Management, Strategic Partnerships
Education
Temple University - Fox School of Business and Management 2015 — 2018
Bachelor of Business Administration (BBA)
Bucks County Community College
Associate of Arts (A.A.), Business Administration and Management, General
Kutztown University of Pennsylvania
Erik Jerome's AnswerNet Experience July 2012 - December 2012
Job 213th SWS Security forces at Alaska Air national guard
Industry Military
Experience
Alaska Air national guard December 2012 - April 2014
AnswerNet July 2012 - December 2012
Delta Management Associates December 2011 - July 2012
Massachusetts Air national guard May 2010 - May 2011
Sather Air Force Base July 2010 - March 2011
Hillsborough County D.O.C July 2009 - June 2010
Massachusetts Air national guard November 2008 - June 2009
Credit Collection Services May 2008 - November 2008
U.S Air force October 2007 - April 2008
Windham Professionals September 2006 - September 2007
Skills
Military, Military Operations, Security Clearance, DoD, Force Protection, National Security, Operational Planning, Defense, Emergency Management, Computer Proficiency, Outdoors, Combat Lifesaver, Weapons Training, Dispatchers, Mobile Patrol, Report Writing, Organization, Customer Service, Third Party Collections, Financial Structuring, Microsoft Office, Microsoft Excel, Microsoft Word, Financial Services
Education
Community College of the Air Force 2007 — 2013
Applied Sciences, Criminal Justice/Police Science, Completion of technical training
Pinkerton Academy 2002 — 2006
High School, General/Automotive
Southern New Hampshire University
Bachelor of Business Administration / Applied science criminal justice, Human Resources Management and Services, 3.1 GPA
Alaska Air national guard December 2012 - April 2014
AnswerNet July 2012 - December 2012
Delta Management Associates December 2011 - July 2012
Massachusetts Air national guard May 2010 - May 2011
Sather Air Force Base July 2010 - March 2011
Hillsborough County D.O.C July 2009 - June 2010
Massachusetts Air national guard November 2008 - June 2009
Credit Collection Services May 2008 - November 2008
U.S Air force October 2007 - April 2008
Windham Professionals September 2006 - September 2007
Skills
Military, Military Operations, Security Clearance, DoD, Force Protection, National Security, Operational Planning, Defense, Emergency Management, Computer Proficiency, Outdoors, Combat Lifesaver, Weapons Training, Dispatchers, Mobile Patrol, Report Writing, Organization, Customer Service, Third Party Collections, Financial Structuring, Microsoft Office, Microsoft Excel, Microsoft Word, Financial Services
Education
Community College of the Air Force 2007 — 2013
Applied Sciences, Criminal Justice/Police Science, Completion of technical training
Pinkerton Academy 2002 — 2006
High School, General/Automotive
Southern New Hampshire University
Bachelor of Business Administration / Applied science criminal justice, Human Resources Management and Services, 3.1 GPA
Alex Blumenthal Alex Blumenthal's AnswerNet Experience May 2013 - August 2013
Job MAcc Student at Pennsylvania State University
Industry Accounting
Experience
McGladrey June 2015 - Present
AnswerNet May 2013 - August 2013
Skills
English, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Accounting, Financial Analysis, Outlook, Customer Service, Time Management, Social Media, Leadership, Public Speaking, Teamwork
Education
Penn State University 2011 — 2016
McGladrey June 2015 - Present
AnswerNet May 2013 - August 2013
Skills
English, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Accounting, Financial Analysis, Outlook, Customer Service, Time Management, Social Media, Leadership, Public Speaking, Teamwork
Education
Penn State University 2011 — 2016
Laura Stackhouse Laura Stackhouse's AnswerNet Experience June 2012 - Present
Job Corporate Administrative Assistant at AnswerNet
Industry Telecommunications
Experience
Mary Kay Independent Consultant October 2013 - Present
AnswerNet June 2012 - Present
PSA Healthcare August 2010 - May 2012
Dr. Harry Yampolsky D.D.S August 2003 - August 2010
Skills
Cpr Certified, First Aid, Payroll, Interviews, Healthcare, Data Entry, Medical Terminology, Telephone Skills, Critical Thinking, HIPAA, Customer Service, Time Management, Microsoft Word, PowerPoint, Microsoft Office, Teamwork, Medical Records, Call Centers, Customer Experience, Outlook, Human Resources, Customer Satisfaction, Microsoft Excel, Team Building, Coaching, Employee Relations, Process Improvement, Management, Operations Management, Employee Training, Recruiting, Team Leadership, Software Documentation, Sales, Onboarding, Customer Retention, Insurance, Hiring
Education
Everglades University 2015 — 2018
Bachelor's Degree, Crisis and Disaster Management
University of Phoenix 2007 — 2009
Associates, Healthcare Administration, 3.67 GPA
Mary Kay Independent Consultant October 2013 - Present
AnswerNet June 2012 - Present
PSA Healthcare August 2010 - May 2012
Dr. Harry Yampolsky D.D.S August 2003 - August 2010
Skills
Cpr Certified, First Aid, Payroll, Interviews, Healthcare, Data Entry, Medical Terminology, Telephone Skills, Critical Thinking, HIPAA, Customer Service, Time Management, Microsoft Word, PowerPoint, Microsoft Office, Teamwork, Medical Records, Call Centers, Customer Experience, Outlook, Human Resources, Customer Satisfaction, Microsoft Excel, Team Building, Coaching, Employee Relations, Process Improvement, Management, Operations Management, Employee Training, Recruiting, Team Leadership, Software Documentation, Sales, Onboarding, Customer Retention, Insurance, Hiring
Education
Everglades University 2015 — 2018
Bachelor's Degree, Crisis and Disaster Management
University of Phoenix 2007 — 2009
Associates, Healthcare Administration, 3.67 GPA
Christopher Corson Christopher Corson's AnswerNet Experience April 2013 - Present
Job National Sales Executive at AnswerNet
Industry Telecommunications
Experience
AnswerNet April 2013 - Present
AnswerNet July 2012 - April 2013
AT&T Mobility August 2009 - June 2012
Verizon Wireless April 2005 - December 2006
Skills
Telecommunications, Call Center, Account Management, Customer Satisfaction, Telemarketing, Customer Service, Direct Sales, Customer Experience, New Business Development, Cold Calling, Sales, CRM, Call Centers, Sales Process, Wireless, Management, Solution Selling, Lead Generation, Business Development, Product Marketing, Marketing Strategy, Contact Centers, Inbound Marketing, IVR, Sales Operations, SaaS, Customer Retention, B2B, Vendor Management, Retail, Salesforce.com, VoIP, Selling, Sales Management, Unified Communications, Telephony
Education
Montgomery County Community College
Environmental Studies
AnswerNet April 2013 - Present
AnswerNet July 2012 - April 2013
AT&T Mobility August 2009 - June 2012
Verizon Wireless April 2005 - December 2006
Skills
Telecommunications, Call Center, Account Management, Customer Satisfaction, Telemarketing, Customer Service, Direct Sales, Customer Experience, New Business Development, Cold Calling, Sales, CRM, Call Centers, Sales Process, Wireless, Management, Solution Selling, Lead Generation, Business Development, Product Marketing, Marketing Strategy, Contact Centers, Inbound Marketing, IVR, Sales Operations, SaaS, Customer Retention, B2B, Vendor Management, Retail, Salesforce.com, VoIP, Selling, Sales Management, Unified Communications, Telephony
Education
Montgomery County Community College
Environmental Studies
Dave Arnold, MBA Dave Arnold, MBA's AnswerNet Experience August 2015 - Present
Job Program Lead at AnswerNet
Industry Insurance
Experience
AnswerNet August 2015 - Present
MidAtlantic Employers Association (MEA) February 2015 - Present
Medical Investigation Group, Inc. May 2013 - Present
Insurance Society of Philadelphia October 2009 - May 2013
The Learning Consulting Group June 2009 - October 2009
Hershey's Mill Estates Homeowners Association January 2008 - September 2009
Project Management Institute November 2007 - June 2009
Airgas, Inc. July 2002 - August 2007
American International Group, Inc. May 1999 - July 2002
American International Group, Inc. November 1994 - May 1999
Skills
Workers Compensation, Team Building, Strategic Planning, Change Management, Organizational..., Process Improvement, Customer Service, Healthcare, Program Management, Training, Project Planning, Talent Management, Mergers & Acquisitions, Strategy, Negotiation, Project Management, Property & Casualty..., Risk Management, PMP, Staff Development, Sales, Human Resources, Cross-functional Team..., Management, Business Development, Employee Training, Leadership, Insurance, Consulting, Executive Management, New Business Development, Marketing
Education
Drexel University - College of Business and Administration 1992 — 1995
MBA, Business/Human Resources
Pennsylvania State University-Great Valley Graduate Center 1992 — 1995
Education, Instructional Systems
Drexel University - College of Business and Administration 1980 — 1985
BS, Business Administration/Human Resources
West Chester East High School 1977 — 1980
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
AnswerNet August 2015 - Present
MidAtlantic Employers Association (MEA) February 2015 - Present
Medical Investigation Group, Inc. May 2013 - Present
Insurance Society of Philadelphia October 2009 - May 2013
The Learning Consulting Group June 2009 - October 2009
Hershey's Mill Estates Homeowners Association January 2008 - September 2009
Project Management Institute November 2007 - June 2009
Airgas, Inc. July 2002 - August 2007
American International Group, Inc. May 1999 - July 2002
American International Group, Inc. November 1994 - May 1999
Skills
Workers Compensation, Team Building, Strategic Planning, Change Management, Organizational..., Process Improvement, Customer Service, Healthcare, Program Management, Training, Project Planning, Talent Management, Mergers & Acquisitions, Strategy, Negotiation, Project Management, Property & Casualty..., Risk Management, PMP, Staff Development, Sales, Human Resources, Cross-functional Team..., Management, Business Development, Employee Training, Leadership, Insurance, Consulting, Executive Management, New Business Development, Marketing
Education
Drexel University - College of Business and Administration 1992 — 1995
MBA, Business/Human Resources
Pennsylvania State University-Great Valley Graduate Center 1992 — 1995
Education, Instructional Systems
Drexel University - College of Business and Administration 1980 — 1985
BS, Business Administration/Human Resources
West Chester East High School 1977 — 1980
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Bill Harth Bill Harth's AnswerNet Experience March 2009 - March 2013
Job IT Support Specialist
Industry Information Technology and Services
Experience
Asset management specialists July 2013 - February 2015
The HealthWorks Group April 2013 - May 2013
AnswerNet March 2009 - March 2013
Learning Ally February 2004 - December 2008
NCO Benefit Systems March 2000 - March 2003
Skills
Call Center, Telecommunications, Troubleshooting, Active Directory, Network Administration, WAN, Microsoft Office, Windows, Outlook, Hardware, Computer Hardware, Technical Support, Operating Systems, Servers, Routers, Switches, Customer Service, DNS, Call Centers, VoIP, Networking, Vendor Management, Windows Server, Customer Satisfaction, Workforce Management, VPN, Customer Experience, Windows 7, Virtualization, Microsoft Exchange, LAN-WAN, Help Desk Support, Cisco Technologies, VMware ESX, Telephony, IT Management, Software Installation, Wireless, XP, IVR, Software Documentation, Network Design, Windows XP, Security, System Administration, Disaster Recovery, Firewalls, DHCP, Data Center, TCP/IP
Education
Bucks County Community College 2004 — 2008
Computer Learning Center 1997 — 1998
Cert in Client/Server Programming, Computer Programming
Asset management specialists July 2013 - February 2015
The HealthWorks Group April 2013 - May 2013
AnswerNet March 2009 - March 2013
Learning Ally February 2004 - December 2008
NCO Benefit Systems March 2000 - March 2003
Skills
Call Center, Telecommunications, Troubleshooting, Active Directory, Network Administration, WAN, Microsoft Office, Windows, Outlook, Hardware, Computer Hardware, Technical Support, Operating Systems, Servers, Routers, Switches, Customer Service, DNS, Call Centers, VoIP, Networking, Vendor Management, Windows Server, Customer Satisfaction, Workforce Management, VPN, Customer Experience, Windows 7, Virtualization, Microsoft Exchange, LAN-WAN, Help Desk Support, Cisco Technologies, VMware ESX, Telephony, IT Management, Software Installation, Wireless, XP, IVR, Software Documentation, Network Design, Windows XP, Security, System Administration, Disaster Recovery, Firewalls, DHCP, Data Center, TCP/IP
Education
Bucks County Community College 2004 — 2008
Computer Learning Center 1997 — 1998
Cert in Client/Server Programming, Computer Programming
Aleen Schiavo Aleen Schiavo's AnswerNet Experience August 2010 - July 2012
Job Marketing & Business Development at B & B Automotive
Industry Automotive
Experience
B & B Automotive March 2014 - Present
AnswerNet August 2010 - July 2012
AnswerNet September 2008 - August 2010
Skills
Telemarketing, B2B, Sales Management, Customer Satisfaction, Marketing, Customer Retention, Direct Sales, Call Center, Sales, Sales Process, Operations Management, Inbound Marketing, Telecommunications, Workforce Management, Team Building, Selling, New Business Development, Sales Operations, Telephone Skills, Outsourcing, Customer Service, Call Centers, Salesforce.com, Leadership, Solution Selling, Lead Generation, Business Development, CRM, Marketing Strategy, Account Management, Customer Experience, Contract Negotiation, Vendor Management, Cold Calling, VoIP, Training, P&L Management, Team Leadership, Networking, Contact Centers, SaaS, Competitive Analysis, Unified Communications, Forecasting
Education
Bucks County School Of Beauty Culture 2005 — 2008
Master Esthetician, Skin, Nails, & Electrolysis
Bucks County Community College 2002 — 2002
Marketing
Bucks County Community College 2001 — 2001
Certified Nursing Assistant (CNA)
B & B Automotive March 2014 - Present
AnswerNet August 2010 - July 2012
AnswerNet September 2008 - August 2010
Skills
Telemarketing, B2B, Sales Management, Customer Satisfaction, Marketing, Customer Retention, Direct Sales, Call Center, Sales, Sales Process, Operations Management, Inbound Marketing, Telecommunications, Workforce Management, Team Building, Selling, New Business Development, Sales Operations, Telephone Skills, Outsourcing, Customer Service, Call Centers, Salesforce.com, Leadership, Solution Selling, Lead Generation, Business Development, CRM, Marketing Strategy, Account Management, Customer Experience, Contract Negotiation, Vendor Management, Cold Calling, VoIP, Training, P&L Management, Team Leadership, Networking, Contact Centers, SaaS, Competitive Analysis, Unified Communications, Forecasting
Education
Bucks County School Of Beauty Culture 2005 — 2008
Master Esthetician, Skin, Nails, & Electrolysis
Bucks County Community College 2002 — 2002
Marketing
Bucks County Community College 2001 — 2001
Certified Nursing Assistant (CNA)
Matthew DiCicco Matthew DiCicco's AnswerNet Experience March 2012 - June 2014
Job Customer Service Specialist at Luigi Bormioli
Industry Consumer Goods
Experience
Luigi Bormioli August 2014 - Present
AnswerNet of Allentown May 2014 - August 2014
AnswerNet March 2012 - June 2014
Enterprise Rent-A-Car October 2005 - October 2010
Circuit City March 1999 - January 2003
Skills
Customer Satisfaction, Customer Retention, Account Management, Sales Management, Sales, Customer Experience, Sales Operations, Direct Sales, Customer Service, Sales Process, Team Building, Cold Calling
Education
Delaware Valley College 2001 — 2005
BS, Written Communications
Luigi Bormioli August 2014 - Present
AnswerNet of Allentown May 2014 - August 2014
AnswerNet March 2012 - June 2014
Enterprise Rent-A-Car October 2005 - October 2010
Circuit City March 1999 - January 2003
Skills
Customer Satisfaction, Customer Retention, Account Management, Sales Management, Sales, Customer Experience, Sales Operations, Direct Sales, Customer Service, Sales Process, Team Building, Cold Calling
Education
Delaware Valley College 2001 — 2005
BS, Written Communications
Lindsay McMenamin Lindsay McMenamin's AnswerNet Experience May 2014 - May 2015
Job HR Generalist at Comcast Spotlight
Industry Human Resources
Experience
Comcast Spotlight May 2015 - Present
AnswerNet May 2014 - May 2015
Evangelical Community Hospital January 2014 - May 2014
Bloomsburg University September 2013 - May 2014
Bloomsburg University March 2011 - May 2014
Skills
Strongly self-motivated, Written & Verbal..., Leadership, Teamwork, Problem Solving, Microsoft Office, Social Media, Public Speaking, Customer Service, OWL, Student Affairs, Teaching, Project Planning, Organizational..., Training, Time Management
Education
Bloomsburg University of Pennsylvania 2010 — 2014
Communication Studies (Organizational Communication) minor in English
Comcast Spotlight May 2015 - Present
AnswerNet May 2014 - May 2015
Evangelical Community Hospital January 2014 - May 2014
Bloomsburg University September 2013 - May 2014
Bloomsburg University March 2011 - May 2014
Skills
Strongly self-motivated, Written & Verbal..., Leadership, Teamwork, Problem Solving, Microsoft Office, Social Media, Public Speaking, Customer Service, OWL, Student Affairs, Teaching, Project Planning, Organizational..., Training, Time Management
Education
Bloomsburg University of Pennsylvania 2010 — 2014
Communication Studies (Organizational Communication) minor in English
Ji Yun Bae Ji Yun Bae's AnswerNet Experience July 2015 - Present
Job Assistant Manager at AnswerNet
Industry Retail
Experience
AnswerNet July 2015 - Present
Abercrombie & Fitch September 2013 - July 2015
Bath & Body Works September 2012 - May 2013
The Clinics of St. Alexius August 2012 - May 2013
Geneva College August 2010 - May 2012
Geneva College August 2009 - May 2012
Skills
Korean, Writing, Public Speaking, Multi Tasking, Customer Service, Telephone Skills, Time Management, Student Development, Event Planning, Facebook, Community Outreach, Interviews, Recruiting, Sales, Press Releases
Education
Geneva College 2008 — 2012
Bachelor's degree, Communication - Public Relations
Geneva College 2008 — 2012
Minor, Sociology
AnswerNet July 2015 - Present
Abercrombie & Fitch September 2013 - July 2015
Bath & Body Works September 2012 - May 2013
The Clinics of St. Alexius August 2012 - May 2013
Geneva College August 2010 - May 2012
Geneva College August 2009 - May 2012
Skills
Korean, Writing, Public Speaking, Multi Tasking, Customer Service, Telephone Skills, Time Management, Student Development, Event Planning, Facebook, Community Outreach, Interviews, Recruiting, Sales, Press Releases
Education
Geneva College 2008 — 2012
Bachelor's degree, Communication - Public Relations
Geneva College 2008 — 2012
Minor, Sociology
OLIVIER MOUSSIGNAC OLIVIER MOUSSIGNAC's AnswerNet Experience January 2010 - Present
Job Backup Supervisor at AnswerNet
Industry Telecommunications
Experience
AnswerNet January 2010 - Present
Skills
Customer Service, French, Haitian Creole, Animal Work
Education
Florida International University 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Biology, General
Miami Dade College 2009 — 2011
Associate of Arts (AA), Veterinary Medicine
AnswerNet January 2010 - Present
Skills
Customer Service, French, Haitian Creole, Animal Work
Education
Florida International University 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Biology, General
Miami Dade College 2009 — 2011
Associate of Arts (AA), Veterinary Medicine
Taj Ashaheed Taj Ashaheed's AnswerNet Experience 2003 - June 2008
Job Executive Recruiter at Smith Global Staffing
Industry Market Research
Experience
Smith Global Staffing September 2012 - Present
Penn, Schoen & Berland Associates June 2008 - June 2012
Colorado Muslim Council March 2007 - May 2009
AnswerNet 2003 - June 2008
iModerate 2005 - 2007
MRC Group 2004 - 2007
Innovative Survey Research 2003 - 2005
Protocol Integrated Direct Marketing 2000 - 2003
Mountain States Islamic Associaton 1998 - 2002
TMR, Inc January 1999 - January 2000
Skills
Call Center, Project Management, Outsourcing, Market Research, Focus Groups, Qualitative Research, Online Research, Quantitative Research, Customer Insight, Marketing Research, Customer Satisfaction, Data Collection, Customer Service, Account Management, Marketing Strategy, Team Building, Strategic Planning, Research, Analytics, Advertising Research, Competitive Intelligence, Survey Design, Sales, Competitive Analysis, Consumer Behaviour, Social Media, Proposal Writing, Microsoft Office, Marketing, Lead Generation, Business Development, Training, New Business Development, Business Strategy, Public Speaking, Brand Loyalty, Team Leadership, Social Media Marketing, SPSS, Salesforce.com, Report Writing, Customer Experience, Inbound Marketing, CRM, Marketing Communications
Education
Regis University 1991 — 1993
Psychology
Laurel High School 1984 — 1987
Smith Global Staffing September 2012 - Present
Penn, Schoen & Berland Associates June 2008 - June 2012
Colorado Muslim Council March 2007 - May 2009
AnswerNet 2003 - June 2008
iModerate 2005 - 2007
MRC Group 2004 - 2007
Innovative Survey Research 2003 - 2005
Protocol Integrated Direct Marketing 2000 - 2003
Mountain States Islamic Associaton 1998 - 2002
TMR, Inc January 1999 - January 2000
Skills
Call Center, Project Management, Outsourcing, Market Research, Focus Groups, Qualitative Research, Online Research, Quantitative Research, Customer Insight, Marketing Research, Customer Satisfaction, Data Collection, Customer Service, Account Management, Marketing Strategy, Team Building, Strategic Planning, Research, Analytics, Advertising Research, Competitive Intelligence, Survey Design, Sales, Competitive Analysis, Consumer Behaviour, Social Media, Proposal Writing, Microsoft Office, Marketing, Lead Generation, Business Development, Training, New Business Development, Business Strategy, Public Speaking, Brand Loyalty, Team Leadership, Social Media Marketing, SPSS, Salesforce.com, Report Writing, Customer Experience, Inbound Marketing, CRM, Marketing Communications
Education
Regis University 1991 — 1993
Psychology
Laurel High School 1984 — 1987
Nick Stefani's AnswerNet Experience May 2007 - August 2007
Job Financial Analyst at Amsted Rail Inc
Industry Financial Services
Experience
Amsted Rail Inc July 2014 - Present
Amsted Industries December 2012 - July 2014
Amsted Industries January 2011 - December 2012
Amsted Industries June 2009 - January 2011
Notre Dame High School May 2008 - August 2008
AnswerNet May 2007 - August 2007
Skills
Forecasting, Finance, Corporate Finance, Budgets, Financial Analysis, Accounting, Financial Reporting, Auditing, Due Diligence, Leadership, Internal Audit, PowerPoint
Education
Quinlan School of Business, Loyola University Chicago 2011 — 2014
Masters of Business Administration (MBA), Operations Management, 3.929/4.000
University of Illinois at Urbana-Champaign - College of Business 2005 — 2009
Bachelors of Science, Finance, 3.80/4.00
Cass Business School 2007 — 2007
Study Abroad Program, Business
York Community High School 2001 — 2005
High School Diploma, High School Studies
Amsted Rail Inc July 2014 - Present
Amsted Industries December 2012 - July 2014
Amsted Industries January 2011 - December 2012
Amsted Industries June 2009 - January 2011
Notre Dame High School May 2008 - August 2008
AnswerNet May 2007 - August 2007
Skills
Forecasting, Finance, Corporate Finance, Budgets, Financial Analysis, Accounting, Financial Reporting, Auditing, Due Diligence, Leadership, Internal Audit, PowerPoint
Education
Quinlan School of Business, Loyola University Chicago 2011 — 2014
Masters of Business Administration (MBA), Operations Management, 3.929/4.000
University of Illinois at Urbana-Champaign - College of Business 2005 — 2009
Bachelors of Science, Finance, 3.80/4.00
Cass Business School 2007 — 2007
Study Abroad Program, Business
York Community High School 2001 — 2005
High School Diploma, High School Studies
Donna Hyatt Donna Hyatt's AnswerNet Experience August 2007 - April 2011
Job Medical Billing and Coding Specialist
Industry Medical Practice
Experience
Signius Communications April 2008 - April 2011
AnswerNet August 2007 - April 2011
Tascal Inc/Signius Communications June 1997 - April 2008
Tascal June 1997 - August 2007
Skills
Customer Service, New Business Development, Team Building, Training, Call Center, Microsoft Office, Inbound Marketing, Outsourcing, Telemarketing, ICD-9, CPT Coding, HCPCS, Medisoft, Medical Office..., Medical Billing, 10 Key, Medical Terminology
Education
MTI College 2011 — 2012
Diploma/ AHIMA Certified, Medical Insurance Specialist/Medical Biller
MTI College
Diploma, Medical Billing and Coding
Signius Communications April 2008 - April 2011
AnswerNet August 2007 - April 2011
Tascal Inc/Signius Communications June 1997 - April 2008
Tascal June 1997 - August 2007
Skills
Customer Service, New Business Development, Team Building, Training, Call Center, Microsoft Office, Inbound Marketing, Outsourcing, Telemarketing, ICD-9, CPT Coding, HCPCS, Medisoft, Medical Office..., Medical Billing, 10 Key, Medical Terminology
Education
MTI College 2011 — 2012
Diploma/ AHIMA Certified, Medical Insurance Specialist/Medical Biller
MTI College
Diploma, Medical Billing and Coding
Claire Ali Claire Ali's AnswerNet Experience February 2009 - November 2013
Job Regional Manager – International Markets at Creative Tent International, Inc.
Industry International Trade and Development
Experience
Creative Tent International, Inc. July 2015 - Present
Call Center Sales Pro January 2015 - Present
Liquidation Warehouse Inc. January 2014 - November 2014
AnswerNet February 2009 - November 2013
AnswerNet MRC September 2007 - February 2009
MRCGroup 2005 - 2007
Universal Studios Hollywood February 2003 - January 2004
NASA Ames Research Center July 2001 - June 2002
Skills
Telemarketing, Brand Management, Call Center, Customer Retention, B2B, Team Management, Team Building, Vendor Management, Lead Generation, Start-ups, Telecommunications, Training, BPO, Cold Calling, Telephony, Market Research, Budgets, IVR, Inbound Marketing, Sales Operations, Market Planning, Negotiation, Sales Process, CRM, Customer Experience, Direct Marketing, Marketing Management, Product Management, Cross-functional Team..., Operations Management, VoIP, Salesforce.com, Sales, Forecasting, Business Development, Solution Selling, Team Leadership, Call Centers, Outsourcing, Selling, Financial Services, Customer Satisfaction, Marketing, Sales Management, Analytics, Call Center Development, Workforce Management, Contact Centers, Account Management, Management
Education
California State University-Los Angeles 2002 — 2004
Bachelor’s of Arts, Communication with an emphasis in Public Relations
De Anza College 1999 — 2002
Associate of Arts (A.A.), Public Relations, Advertising, and Applied Communication
Tartous Business Prep School 1994 — 1997
High School, Business/Commerce, General
Creative Tent International, Inc. July 2015 - Present
Call Center Sales Pro January 2015 - Present
Liquidation Warehouse Inc. January 2014 - November 2014
AnswerNet February 2009 - November 2013
AnswerNet MRC September 2007 - February 2009
MRCGroup 2005 - 2007
Universal Studios Hollywood February 2003 - January 2004
NASA Ames Research Center July 2001 - June 2002
Skills
Telemarketing, Brand Management, Call Center, Customer Retention, B2B, Team Management, Team Building, Vendor Management, Lead Generation, Start-ups, Telecommunications, Training, BPO, Cold Calling, Telephony, Market Research, Budgets, IVR, Inbound Marketing, Sales Operations, Market Planning, Negotiation, Sales Process, CRM, Customer Experience, Direct Marketing, Marketing Management, Product Management, Cross-functional Team..., Operations Management, VoIP, Salesforce.com, Sales, Forecasting, Business Development, Solution Selling, Team Leadership, Call Centers, Outsourcing, Selling, Financial Services, Customer Satisfaction, Marketing, Sales Management, Analytics, Call Center Development, Workforce Management, Contact Centers, Account Management, Management
Education
California State University-Los Angeles 2002 — 2004
Bachelor’s of Arts, Communication with an emphasis in Public Relations
De Anza College 1999 — 2002
Associate of Arts (A.A.), Public Relations, Advertising, and Applied Communication
Tartous Business Prep School 1994 — 1997
High School, Business/Commerce, General
Mary M Heiser, MBA's AnswerNet Experience 2007 - 2008
Job CEO & Founder at Imperial Glamour Beauty Box
Industry Accounting
Experience
Imperial Glamour Beauty Box January 2015 - Present
Drexel Foods June 2012 - Present
Mary Kay Inc. March 2011 - October 2014
Quaker Valley Foods International July 2008 - March 2011
Answernet 2007 - 2008
AnswerNet Network 2007 - 2008
ARC Roofing 2006 - 2007
Skills
Vlookup, Account Reconciliation, Budgets, Training, Customer Satisfaction, Accounting, Invoicing, Financial Analysis, Accounts Receivable, Forecasting, Analysis, Auditing, General Ledger, Cash Flow, Team Building, Team Leadership, Leadership, Customer Service
Education
Arcadia University 2009 — 2010
MBA
Arcadia University 2000 — 2007
Bachelor's degree, Accounting and Finance
Archbishop Ryan 1990 — 1994
Imperial Glamour Beauty Box January 2015 - Present
Drexel Foods June 2012 - Present
Mary Kay Inc. March 2011 - October 2014
Quaker Valley Foods International July 2008 - March 2011
Answernet 2007 - 2008
AnswerNet Network 2007 - 2008
ARC Roofing 2006 - 2007
Skills
Vlookup, Account Reconciliation, Budgets, Training, Customer Satisfaction, Accounting, Invoicing, Financial Analysis, Accounts Receivable, Forecasting, Analysis, Auditing, General Ledger, Cash Flow, Team Building, Team Leadership, Leadership, Customer Service
Education
Arcadia University 2009 — 2010
MBA
Arcadia University 2000 — 2007
Bachelor's degree, Accounting and Finance
Archbishop Ryan 1990 — 1994
Sarah Torbin's AnswerNet Experience June 2013 - February 2014
Job Inside Sales at NewStore
Industry Computer Software
Experience
NewStore, Inc. September 2015 - Present
Black Duck Software May 2015 - September 2015
Black Duck Software January 2015 - April 2015
Black Duck Software March 2014 - January 2015
AnswerNet June 2013 - February 2014
Home Instead Senior Care November 2011 - February 2014
Skills
Outbound Marketing, Lead Generation, Salesforce.com, Qualifying Prospects, Customer Service, Telephone Skills, Communication Skills, Mergers & Acquisitions, Open Source Software, Medical Terminology, Wellness, Communication, Sales, Leadership, Business Development, Enterprise Software
Education
University of New Hampshire 2009 — 2013
Bachelor of Science (B.S.)
Hesser College 2008 — 2009
Physical Therapy Assistant
NewStore, Inc. September 2015 - Present
Black Duck Software May 2015 - September 2015
Black Duck Software January 2015 - April 2015
Black Duck Software March 2014 - January 2015
AnswerNet June 2013 - February 2014
Home Instead Senior Care November 2011 - February 2014
Skills
Outbound Marketing, Lead Generation, Salesforce.com, Qualifying Prospects, Customer Service, Telephone Skills, Communication Skills, Mergers & Acquisitions, Open Source Software, Medical Terminology, Wellness, Communication, Sales, Leadership, Business Development, Enterprise Software
Education
University of New Hampshire 2009 — 2013
Bachelor of Science (B.S.)
Hesser College 2008 — 2009
Physical Therapy Assistant
Deana Stewart Deana Stewart's AnswerNet Experience December 2014 - Present
Job National Sales Executive at AnswerNet
Industry Consumer Services
Experience
AnswerNet December 2014 - Present
AnswerNet March 2014 - December 2014
CB Enterprises August 2006 - January 2014
Securus Payments September 2012 - December 2012
Skills
Customer Service, Microsoft Office, Marketing, Leadership, Communication, Public Speaking, Microsoft Word, Training, Motivated self-starter, Telephone Skills, Typing, Management, Community Outreach, Mediation, B2B, Sales Process, Credit Card Transaction..., Life Coaching, Reiki, Nutritional Counseling, Account Management, Organizational..., B2C Marketing
Education
Southwest Institute of Healing Arts 2014 — 2015
Life Coach, Life Coach
Portland Community College 2004 — 2006
Group Life Coordinator, Juvenile Corrections
Portland Community College
Criminal Justice and Alcohol/Drug Counseling, Criminal Justice and Corrections
Portland Community College
Drug/Alcohol Counseling
Portland Community College
Criminal Justice and Corrections
AnswerNet December 2014 - Present
AnswerNet March 2014 - December 2014
CB Enterprises August 2006 - January 2014
Securus Payments September 2012 - December 2012
Skills
Customer Service, Microsoft Office, Marketing, Leadership, Communication, Public Speaking, Microsoft Word, Training, Motivated self-starter, Telephone Skills, Typing, Management, Community Outreach, Mediation, B2B, Sales Process, Credit Card Transaction..., Life Coaching, Reiki, Nutritional Counseling, Account Management, Organizational..., B2C Marketing
Education
Southwest Institute of Healing Arts 2014 — 2015
Life Coach, Life Coach
Portland Community College 2004 — 2006
Group Life Coordinator, Juvenile Corrections
Portland Community College
Criminal Justice and Alcohol/Drug Counseling, Criminal Justice and Corrections
Portland Community College
Drug/Alcohol Counseling
Portland Community College
Criminal Justice and Corrections
Natalie Stokes Natalie Stokes's AnswerNet Experience April 2015 - July 2015
Job Inshopper at Jimmy John's
Industry Restaurants
Experience
Georgia World Congress Center August 2015 - Present
Jimmy John's July 2015 - Present
AnswerNet April 2015 - July 2015
Kroger April 2014 - April 2015
Ruffalocody LLC October 2013 - December 2014
Education
Georgia State University 2013 — 2017
Bachelor's degree, Marketing
Georgia World Congress Center August 2015 - Present
Jimmy John's July 2015 - Present
AnswerNet April 2015 - July 2015
Kroger April 2014 - April 2015
Ruffalocody LLC October 2013 - December 2014
Education
Georgia State University 2013 — 2017
Bachelor's degree, Marketing
Ryan Dooley Ryan Dooley's AnswerNet Experience June 2007 - June 2011
Job Team Lead & Senior Support Engineer at Hubspot
Industry Consumer Services
Experience
HubSpot April 2014 - Present
Apple September 2011 - April 2014
AnswerNet June 2007 - June 2011
Skills
Technical Support, Customer Oriented, Enthusiasm to learn, Team Leadership, Process Scheduler, Customer Satisfaction, Troubleshooting, Computer Hardware, Time Management, System Administration, Networking, OS X, Hardware, Apple Certified, Mac OS, Training, Customer Service, Marketing, Salesforce.com, Mac, Leadership, Social Media Marketing, Social Media, Social Networking, Microsoft Office, Sales
Education
Middlesex Community College
Tewksbury Memorial High School
HubSpot April 2014 - Present
Apple September 2011 - April 2014
AnswerNet June 2007 - June 2011
Skills
Technical Support, Customer Oriented, Enthusiasm to learn, Team Leadership, Process Scheduler, Customer Satisfaction, Troubleshooting, Computer Hardware, Time Management, System Administration, Networking, OS X, Hardware, Apple Certified, Mac OS, Training, Customer Service, Marketing, Salesforce.com, Mac, Leadership, Social Media Marketing, Social Media, Social Networking, Microsoft Office, Sales
Education
Middlesex Community College
Tewksbury Memorial High School
Rosanna Fails-Kahn's AnswerNet Experience March 2006 - October 2009
Job Customer Consultant at PECO Energy
Industry Utilities
Experience
PECO Energy March 2014 - Present
AFLAC August 2012 - Present
Colonial Penn Life Insurance April 2012 - August 2012
Colonial Penn Life Insurance October 2009 - August 2012
AnswerNet March 2006 - October 2009
City University of New York March 1998 - July 2001
Skills
Licensed Life Insurance..., Fixed Annuities, Microsoft Office, Microsoft Exchange, HTML scripting, Accounts Payable, Paralegals, Accounts Receivable, FLMI, Customer Service, Call Centers, Accounting, Insurance, Life Insurance
Education
La Salle University - School of Business Administration 2009 — 2010
Business Administration, Management
Community College of Philadelphia 2005 — 2007
A.A.S, Business Administration
PECO Energy March 2014 - Present
AFLAC August 2012 - Present
Colonial Penn Life Insurance April 2012 - August 2012
Colonial Penn Life Insurance October 2009 - August 2012
AnswerNet March 2006 - October 2009
City University of New York March 1998 - July 2001
Skills
Licensed Life Insurance..., Fixed Annuities, Microsoft Office, Microsoft Exchange, HTML scripting, Accounts Payable, Paralegals, Accounts Receivable, FLMI, Customer Service, Call Centers, Accounting, Insurance, Life Insurance
Education
La Salle University - School of Business Administration 2009 — 2010
Business Administration, Management
Community College of Philadelphia 2005 — 2007
A.A.S, Business Administration
Richard Swiger's AnswerNet Experience January 2014 - Present
Job Answernet, Fairlawn
Industry Telecommunications
Experience
AnswerNet January 2014 - Present
Answernet March 2012 - Present
AnswerNet December 2011 - Present
Skills
Sales Management, Construction, Graphic Design, Artist, Musician, Motivational Speaking, Prison Ministry, Prisoner Reentry, Customer Satisfaction, Telemarketing, Call Centers, Customer Retention, Customer Experience, Customer Service, Account Management, Marketing, Team Leadership, CRM, Sales, Telecommunications, Management, Training, Team Building
Education
Ohio Joint Vocational School 2010 — 2011
1 year vocational certificate, Automotive Technology
Ashland University 2007 — 2009
Associate's degree, Retail administration and marketing
AnswerNet January 2014 - Present
Answernet March 2012 - Present
AnswerNet December 2011 - Present
Skills
Sales Management, Construction, Graphic Design, Artist, Musician, Motivational Speaking, Prison Ministry, Prisoner Reentry, Customer Satisfaction, Telemarketing, Call Centers, Customer Retention, Customer Experience, Customer Service, Account Management, Marketing, Team Leadership, CRM, Sales, Telecommunications, Management, Training, Team Building
Education
Ohio Joint Vocational School 2010 — 2011
1 year vocational certificate, Automotive Technology
Ashland University 2007 — 2009
Associate's degree, Retail administration and marketing
Jacqueline L Williams Jacqueline L Williams's AnswerNet Experience August 2014 - Present
Job Costumer service operator at AnswerNet
Industry Apparel & Fashion
Experience
AnswerNet August 2014 - Present
IRS Direct Tax Service December 2013 - March 2014
Imeca Lumber & Hardware January 2013 - December 2013
ULTA Beauty September 2012 - March 2013
Levi Strauss & Co. March 2011 - August 2011
Skills
People Skills, Computer Hardware, Customer Service, Inventory Management, Time Management, Customer Satisfaction, Sales, Telephone Skills, Data Entry, Microsoft Word, Teamwork, Team Leadership, Visual Merchandising, Training, Management, Strategic Planning, Recruiting, Microsoft Office
Education
Sistema Universitario Ana G. Mendez 2011 — 2015
Bachelor’s Degree, Business Administration and Management, General
Universidad Interamericana de Panamá 2008 — 2010
Bachelor’s Degree, Tourism and Travel Services Management
University High School 2002 — 2006
Diploma, General Studies, 12th Grade
AnswerNet August 2014 - Present
IRS Direct Tax Service December 2013 - March 2014
Imeca Lumber & Hardware January 2013 - December 2013
ULTA Beauty September 2012 - March 2013
Levi Strauss & Co. March 2011 - August 2011
Skills
People Skills, Computer Hardware, Customer Service, Inventory Management, Time Management, Customer Satisfaction, Sales, Telephone Skills, Data Entry, Microsoft Word, Teamwork, Team Leadership, Visual Merchandising, Training, Management, Strategic Planning, Recruiting, Microsoft Office
Education
Sistema Universitario Ana G. Mendez 2011 — 2015
Bachelor’s Degree, Business Administration and Management, General
Universidad Interamericana de Panamá 2008 — 2010
Bachelor’s Degree, Tourism and Travel Services Management
University High School 2002 — 2006
Diploma, General Studies, 12th Grade
Haley Quinn's AnswerNet Experience June 2013 - September 2013
Job Student at James Madison University
Industry
Experience
Philadelphia Cricket Club May 2014 - Present
AnswerNet June 2013 - September 2013
Ridge Park Elementary School December 2012 - June 2013
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Writing, Editing, Research, Public Speaking
Education
James Madison University 2013 — 2017
Communication, Journalism, and Related Programs
Philadelphia Cricket Club May 2014 - Present
AnswerNet June 2013 - September 2013
Ridge Park Elementary School December 2012 - June 2013
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Writing, Editing, Research, Public Speaking
Education
James Madison University 2013 — 2017
Communication, Journalism, and Related Programs
Gordon Burns Gordon Burns's AnswerNet Experience August 2011 - August 2012
Job Improving Company Culture & Engagement through Customized Employee Reward & Recognition Programs
Industry Human Resources
Experience
Michael C. Fina December 2014 - Present
eHire February 2014 - November 2014
Lyris August 2013 - February 2014
Donnelly Communications, Inc. August 2012 - August 2013
AnswerNet August 2011 - August 2012
PossibleNOW January 2010 - August 2011
PAETEC, Inc. (now Windstream Communications) January 2009 - January 2010
Oversight Systems, Inc. August 2007 - December 2008
OPNET Technologies, Inc. (now Riverbed Technology) June 2006 - July 2007
PossibleNOW, Inc. October 2003 - June 2006
Skills
SaaS, Direct Sales, Account Management, Lead Generation, Solution Selling, Salesforce.com, Social Media, Information Technology, Management, Business Development, CRM, Leadership, Customer Satisfaction, Call Centers, Enterprise Software, Training, Sales, Telecommunications, Outsourcing, Telemarketing, Sales Management, Customer Experience, Customer Retention, Process Improvement, Vendor Management, Sales Process, Networking, Customer Service, Selling, New Business Development, Contract Negotiation, B2B, Strategic Partnerships, Marketing, Sales Operations, Team Building, Strategy, Start-ups, Cold Calling, Team Leadership, Strategic Planning, Analytics, Professional Services, Security, Managed Services, Product Management, Direct Marketing, Business Intelligence, Cloud Computing, Mobile Devices
Education
Southern New Hampshire University
Bachelor of Business Management, Business Studies
Michael C. Fina December 2014 - Present
eHire February 2014 - November 2014
Lyris August 2013 - February 2014
Donnelly Communications, Inc. August 2012 - August 2013
AnswerNet August 2011 - August 2012
PossibleNOW January 2010 - August 2011
PAETEC, Inc. (now Windstream Communications) January 2009 - January 2010
Oversight Systems, Inc. August 2007 - December 2008
OPNET Technologies, Inc. (now Riverbed Technology) June 2006 - July 2007
PossibleNOW, Inc. October 2003 - June 2006
Skills
SaaS, Direct Sales, Account Management, Lead Generation, Solution Selling, Salesforce.com, Social Media, Information Technology, Management, Business Development, CRM, Leadership, Customer Satisfaction, Call Centers, Enterprise Software, Training, Sales, Telecommunications, Outsourcing, Telemarketing, Sales Management, Customer Experience, Customer Retention, Process Improvement, Vendor Management, Sales Process, Networking, Customer Service, Selling, New Business Development, Contract Negotiation, B2B, Strategic Partnerships, Marketing, Sales Operations, Team Building, Strategy, Start-ups, Cold Calling, Team Leadership, Strategic Planning, Analytics, Professional Services, Security, Managed Services, Product Management, Direct Marketing, Business Intelligence, Cloud Computing, Mobile Devices
Education
Southern New Hampshire University
Bachelor of Business Management, Business Studies
Dolly Ali Dolly Ali's AnswerNet Experience July 2007 - January 2012
Job CEO at LogoCactus
Industry Design
Experience
LogoCactus May 2015 - Present
GoOffers February 2012 - January 2015
AnswerNet July 2007 - January 2012
Skills
Lead Generation, Online Advertising, Email Marketing, Online Marketing, Advertising, Marketing, Digital Marketing, Social Media Marketing, Direct Marketing, Marketing Strategy, Affiliate Marketing, Mobile Marketing, SEM, PPC, E-commerce, Sales, SEO, Social Media, New Business Development, Customer Service, Sales Management, Online Lead Generation, Mobile Advertising, Strategic Partnerships, Direct Sales, Market Research, Business Development, Google Adwords, Salesforce.com, Media Buying, Social Networking, Marketing Communications, CRM, Customer Retention, B2B, Sales Process, Product Management, Cold Calling, Web Marketing, Graphic Design, Web Design, Coding Languages, HTML, HTML5, CSS, Brand Development, Banners, Banner Designing, Flyers
Education
California State University-Northridge 2008 — 2011
Bachelor's degree, Graphic Design
California State University-Northridge 2008 — 2011
Graphic Design, Graphic Design
LogoCactus May 2015 - Present
GoOffers February 2012 - January 2015
AnswerNet July 2007 - January 2012
Skills
Lead Generation, Online Advertising, Email Marketing, Online Marketing, Advertising, Marketing, Digital Marketing, Social Media Marketing, Direct Marketing, Marketing Strategy, Affiliate Marketing, Mobile Marketing, SEM, PPC, E-commerce, Sales, SEO, Social Media, New Business Development, Customer Service, Sales Management, Online Lead Generation, Mobile Advertising, Strategic Partnerships, Direct Sales, Market Research, Business Development, Google Adwords, Salesforce.com, Media Buying, Social Networking, Marketing Communications, CRM, Customer Retention, B2B, Sales Process, Product Management, Cold Calling, Web Marketing, Graphic Design, Web Design, Coding Languages, HTML, HTML5, CSS, Brand Development, Banners, Banner Designing, Flyers
Education
California State University-Northridge 2008 — 2011
Bachelor's degree, Graphic Design
California State University-Northridge 2008 — 2011
Graphic Design, Graphic Design
Ralph Mentor's AnswerNet Experience December 2014 - April 2015
Job Customer Service
Industry Entertainment
Experience
Viewpoint Video Monitoring April 2015 - September 2015
AnswerNet December 2014 - April 2015
Callisto Media February 2014 - March 2015
Ultius March 2014 - June 2014
Ictus Initiative February 2012 - April 2012
Lowell Spinners February 2007 - May 2007
Skills
Social Media, English, Strategic Planning, Editing, Budgets, Negotiation, Proofreading, Strategy, Time Management, Creative Writing, Analysis, Problem Solving, Research, Newsletters, Microsoft Office, Social Networking, Customer Service, Writing, Event Planning, Microsoft Word, Social Media Marketing
Education
Community College of Rhode Island 2011 — 2011
Johnson and Wales University 2007 — 2011
None, Entertainment/Event/Sports Management
Dracut High School 2003 — 2007
High School, High School Diploma
Viewpoint Video Monitoring April 2015 - September 2015
AnswerNet December 2014 - April 2015
Callisto Media February 2014 - March 2015
Ultius March 2014 - June 2014
Ictus Initiative February 2012 - April 2012
Lowell Spinners February 2007 - May 2007
Skills
Social Media, English, Strategic Planning, Editing, Budgets, Negotiation, Proofreading, Strategy, Time Management, Creative Writing, Analysis, Problem Solving, Research, Newsletters, Microsoft Office, Social Networking, Customer Service, Writing, Event Planning, Microsoft Word, Social Media Marketing
Education
Community College of Rhode Island 2011 — 2011
Johnson and Wales University 2007 — 2011
None, Entertainment/Event/Sports Management
Dracut High School 2003 — 2007
High School, High School Diploma
Jamie Shenton Jamie Shenton's AnswerNet Experience June 2013 - September 2013
Job Tasting room associate for Cast Wines
Industry Wine and Spirits
Experience
Cast Wines July 2015 - Present
Fog Crest Vineyard June 2015 - Present
Martorana Family Winery May 2015 - Present
Tony's of North Beach January 2015 - July 2015
Terrace Grille October 2014 - December 2014
Equus Restaurant and Loungebar March 2014 - November 2014
AnswerNet June 2013 - September 2013
Macy's November 2012 - July 2013
Party City August 2011 - November 2011
Silver Oak Cellars & Twomey Cellars June 2011 - August 2011
Skills
Customer Service, Hospitality, Wine & Spirits Industry, Hospitality Service, Hospitality Industry, Wine Tasting, Wineries
Education
Santa Rosa Junior College 2011 — 2016
Associate of Arts (AA), Wine studies
Santa Rosa Junior College 2011 — 2016
Associate of Arts (A.A.), Wine Service
Cast Wines July 2015 - Present
Fog Crest Vineyard June 2015 - Present
Martorana Family Winery May 2015 - Present
Tony's of North Beach January 2015 - July 2015
Terrace Grille October 2014 - December 2014
Equus Restaurant and Loungebar March 2014 - November 2014
AnswerNet June 2013 - September 2013
Macy's November 2012 - July 2013
Party City August 2011 - November 2011
Silver Oak Cellars & Twomey Cellars June 2011 - August 2011
Skills
Customer Service, Hospitality, Wine & Spirits Industry, Hospitality Service, Hospitality Industry, Wine Tasting, Wineries
Education
Santa Rosa Junior College 2011 — 2016
Associate of Arts (AA), Wine studies
Santa Rosa Junior College 2011 — 2016
Associate of Arts (A.A.), Wine Service
Shirley Truy's AnswerNet Experience January 2014 - July 2014
Job Student at American University
Industry Political Organization
Experience
AnswerNet January 2014 - July 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java, HTML, C
Education
American University 2014 — 2016
Bachelor's degree, C.L.E.G
Miami Dade College 2012 — 2013
Associate of Arts (A.A.), International Relations and Affairs
AnswerNet January 2014 - July 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java, HTML, C
Education
American University 2014 — 2016
Bachelor's degree, C.L.E.G
Miami Dade College 2012 — 2013
Associate of Arts (A.A.), International Relations and Affairs
Jared Brookstein - CSP's AnswerNet Experience April 2012 - October 2014
Job Manager, Talent Acquisition at LEAF Commercial Capital, Inc.
Industry Human Resources
Experience
LEAF Commercial Capital, Inc. October 2014 - Present
AnswerNet April 2012 - October 2014
CareersUSA February 2010 - April 2012
Skills
Career Counseling, Project Planning, Talent Acquisition, Employee Relations, Applicant Tracking..., Call Center, Account Management, Recruiting, Talent Management, Training, Technical Recruiting, Coaching, Onboarding, Team Building, Performance Management, Human Resources, Temporary Placement, Sales Management, CRM, Team Management, Contract Negotiation, Call Centers, Customer Retention, Management, Strategy, Leadership, Outsourcing, Interviews, Sourcing, Screening, Time Management, Payroll, Sales Operations, Process Improvement, Benefits Negotiation, Operations Management, Employee Training, Temporary Staffing, Business Development, Background Checks, FMLA, Contract Recruitment, Marketing, Staffing Services, Internet Recruiting, SDLC, Hiring, Employee Engagement, Resume Writing, Negotiation
Education
American Staffing Association
Certified Staffing Professional - CSP, Recruiting/Talent Acquisition
Bensalem High School 1997 — 2001
General, 3.25 GPA
Temple University
Bachelor's Degree, Business Administration and Management, General
Business Training Institute 2011 — 2015
Certification, Human Resources and Recruiting, 4.00 GPA
Bucks County Community College
Business Administration (B.B.A.), Business Administration and Management, General, 3.75
LEAF Commercial Capital, Inc. October 2014 - Present
AnswerNet April 2012 - October 2014
CareersUSA February 2010 - April 2012
Skills
Career Counseling, Project Planning, Talent Acquisition, Employee Relations, Applicant Tracking..., Call Center, Account Management, Recruiting, Talent Management, Training, Technical Recruiting, Coaching, Onboarding, Team Building, Performance Management, Human Resources, Temporary Placement, Sales Management, CRM, Team Management, Contract Negotiation, Call Centers, Customer Retention, Management, Strategy, Leadership, Outsourcing, Interviews, Sourcing, Screening, Time Management, Payroll, Sales Operations, Process Improvement, Benefits Negotiation, Operations Management, Employee Training, Temporary Staffing, Business Development, Background Checks, FMLA, Contract Recruitment, Marketing, Staffing Services, Internet Recruiting, SDLC, Hiring, Employee Engagement, Resume Writing, Negotiation
Education
American Staffing Association
Certified Staffing Professional - CSP, Recruiting/Talent Acquisition
Bensalem High School 1997 — 2001
General, 3.25 GPA
Temple University
Bachelor's Degree, Business Administration and Management, General
Business Training Institute 2011 — 2015
Certification, Human Resources and Recruiting, 4.00 GPA
Bucks County Community College
Business Administration (B.B.A.), Business Administration and Management, General, 3.75
Kristen Yasz Kristen Yasz's AnswerNet Experience May 2010 - May 2011
Job Pastry cook at Hyatt Hotels Corporation
Industry Hospitality
Experience
The Hyatt Lodge at McDonald's Campus October 2009 - Present
Robertos Ristorante 2011 - October 2013
AnswerNet May 2010 - May 2011
Hyatt Hotels Corporation May 2007 - October 2009
Skills
Cooking, Baking, Computer Literate, Microsoft Excel, Microsoft Word, Microsoft Office, Open Table, Opera, Property Management..., Hotels, Fine Dining
Education
College of DuPage 2006 — 2010
Associate in Art, Culinary
York High School 2001 — 2005
The Hyatt Lodge at McDonald's Campus October 2009 - Present
Robertos Ristorante 2011 - October 2013
AnswerNet May 2010 - May 2011
Hyatt Hotels Corporation May 2007 - October 2009
Skills
Cooking, Baking, Computer Literate, Microsoft Excel, Microsoft Word, Microsoft Office, Open Table, Opera, Property Management..., Hotels, Fine Dining
Education
College of DuPage 2006 — 2010
Associate in Art, Culinary
York High School 2001 — 2005
Richard (Rick) LeVine Richard (Rick) LeVine's AnswerNet Experience 2006 - 2008
Job Benefits Specialist at Xerox Benefits Management
Industry Consumer Services
Experience
Xerox Benefits Management March 2014 - Present
Leaders in Customer Service Call Center Management in the Greater Philadelphia Area 2012 - Present
Consultant 2011 - 2014
GSI Commerce 2010 - 2010
Airmed Biotech (formally Sun Biomedical) April 2008 - 2010
AnswerNet 2006 - 2008
The Tax Authority dba Jackson Hewitt Tax Service July 2002 - April 2006
Telespectrum Worldwide 2002 - 2003
Millennium Teleservices 1998 - 2002
TCIM Services 1997 - 1998
Skills
Call Center, Customer Relations, Marketing Strategy, Account Management, Sales Management, Customer Service, Quality Assurance, Customer Retention, Billing, Outbound, Customer Satisfaction, Vendor Management, Inbound, Telemarketing, Client Services, Workforce Management, BPO, Contact Center..., Key Performance..., Appointment Generation, Inbound Marketing, Call Centers, Management, Customer Experience, Operations Management, Training, Leadership, Outsourcing, New Business Development, Sales, Sales Process, Lead Generation, Team Building, Telecommunications, CRM, Invoicing, Sales Operations, Time Management, Interviews, Project Management, Direct Marketing, Program Management, Cross-functional Team..., Marketing, Networking, Direct Sales
Education
Syracuse University - Martin J. Whitman School of Management 1975 — 1976
MBA, Marketing
University of Toledo 1971 — 1975
BBA, Marketing
Jamesville Dewitt HS 1967 — 1971
Xerox Benefits Management March 2014 - Present
Leaders in Customer Service Call Center Management in the Greater Philadelphia Area 2012 - Present
Consultant 2011 - 2014
GSI Commerce 2010 - 2010
Airmed Biotech (formally Sun Biomedical) April 2008 - 2010
AnswerNet 2006 - 2008
The Tax Authority dba Jackson Hewitt Tax Service July 2002 - April 2006
Telespectrum Worldwide 2002 - 2003
Millennium Teleservices 1998 - 2002
TCIM Services 1997 - 1998
Skills
Call Center, Customer Relations, Marketing Strategy, Account Management, Sales Management, Customer Service, Quality Assurance, Customer Retention, Billing, Outbound, Customer Satisfaction, Vendor Management, Inbound, Telemarketing, Client Services, Workforce Management, BPO, Contact Center..., Key Performance..., Appointment Generation, Inbound Marketing, Call Centers, Management, Customer Experience, Operations Management, Training, Leadership, Outsourcing, New Business Development, Sales, Sales Process, Lead Generation, Team Building, Telecommunications, CRM, Invoicing, Sales Operations, Time Management, Interviews, Project Management, Direct Marketing, Program Management, Cross-functional Team..., Marketing, Networking, Direct Sales
Education
Syracuse University - Martin J. Whitman School of Management 1975 — 1976
MBA, Marketing
University of Toledo 1971 — 1975
BBA, Marketing
Jamesville Dewitt HS 1967 — 1971
Michael Wolset Michael Wolset's AnswerNet Experience March 2011 - April 2012
Job Manager, Training and Talent Development at Billtrust, Organizational Development, Instructional Technology
Industry Human Resources
Experience
Billtrust March 2015 - Present
Billtrust April 2012 - Present
AnswerNet March 2011 - April 2012
Philadelphia Insurance Companies June 2008 - April 2011
Enterprise Rent-A-Car July 2007 - June 2008
Skills
Learning Management, Learning Technology, Corporate University, Training & Development, Recruitment/Retention, Instructional Design, Instructional Technology, Strategy Facilitation, Training, Employee Training, E-Learning, Technical Training, Articulate Studio, Call Centers, Outsourcing, Customer Satisfaction, Recruiting, Human Resources, Strategy, Management, Coaching, Customer Experience, Customer Retention, Customer Service, Vendor Management, Leadership, CRM, Cold Calling, Team Building, Process Improvement, Team Leadership, Customer Product..., Networking, Sales Process, Program Management, Facilitators, Software Documentation, Interviews, Analysis, Temporary Placement, Talent Acquisition, Applicant Tracking..., Onboarding, Performance Management, Employee Relations, Talent Management, Employee Engagement, New Hire Orientations, Training Delivery, Marketing
Education
Saint Joseph's University 2008 — 2011
Masters, Instructional Technology
West Chester University of Pennsylvania 2004 — 2007
B.S., Business Management
Bensalem High School
Billtrust March 2015 - Present
Billtrust April 2012 - Present
AnswerNet March 2011 - April 2012
Philadelphia Insurance Companies June 2008 - April 2011
Enterprise Rent-A-Car July 2007 - June 2008
Skills
Learning Management, Learning Technology, Corporate University, Training & Development, Recruitment/Retention, Instructional Design, Instructional Technology, Strategy Facilitation, Training, Employee Training, E-Learning, Technical Training, Articulate Studio, Call Centers, Outsourcing, Customer Satisfaction, Recruiting, Human Resources, Strategy, Management, Coaching, Customer Experience, Customer Retention, Customer Service, Vendor Management, Leadership, CRM, Cold Calling, Team Building, Process Improvement, Team Leadership, Customer Product..., Networking, Sales Process, Program Management, Facilitators, Software Documentation, Interviews, Analysis, Temporary Placement, Talent Acquisition, Applicant Tracking..., Onboarding, Performance Management, Employee Relations, Talent Management, Employee Engagement, New Hire Orientations, Training Delivery, Marketing
Education
Saint Joseph's University 2008 — 2011
Masters, Instructional Technology
West Chester University of Pennsylvania 2004 — 2007
B.S., Business Management
Bensalem High School
Dale McNeil Dale McNeil's AnswerNet Experience March 2012 - September 2012
Job Specialist in Customer Service Excellence & Blended Call Centre Operations
Industry Information Services
Experience
The Certificate Club April 2013 - Present
AnswerNet March 2012 - September 2012
Virtual Agent Services/Thing5 December 2010 - September 2011
Rogers Telecommunications Inc December 2008 - April 2010
Bell TV February 2006 - August 2008
Bell Canada April 1992 - February 2006
Skills
Team Management, Contact Centre, Call Center, Business Management, Customer Satisfaction, Coaching, Team Building, Problem Solving, Quality Assurance, Strategic Planning, Negotiation, Continuous Improvement, Benchmarking, Team Leadership, Mentoring, Data Analysis, Trend Analysis, Offshore Project..., Vendor Management, Collaborative Problem..., Change Management, Process Improvement, Account Management, Budgeting, Time Management, Business Analysis, Conflict Resolution, Targeted Selection, Interviewing, SAP HR, Performance Appraisal, Onboarding, KPI, Employee Relations, Labour Legislation, Disability Management, Human Rights Law, Occupational Health, Forecasting, Innovation, Leadership Development, Outsourcing, Organizational..., Time Studies, Union Environment, Event Management, Budgets, Project Management, Management, Contact Centers
Education
Humber College 1985 — 1988
Business Management
The Certificate Club April 2013 - Present
AnswerNet March 2012 - September 2012
Virtual Agent Services/Thing5 December 2010 - September 2011
Rogers Telecommunications Inc December 2008 - April 2010
Bell TV February 2006 - August 2008
Bell Canada April 1992 - February 2006
Skills
Team Management, Contact Centre, Call Center, Business Management, Customer Satisfaction, Coaching, Team Building, Problem Solving, Quality Assurance, Strategic Planning, Negotiation, Continuous Improvement, Benchmarking, Team Leadership, Mentoring, Data Analysis, Trend Analysis, Offshore Project..., Vendor Management, Collaborative Problem..., Change Management, Process Improvement, Account Management, Budgeting, Time Management, Business Analysis, Conflict Resolution, Targeted Selection, Interviewing, SAP HR, Performance Appraisal, Onboarding, KPI, Employee Relations, Labour Legislation, Disability Management, Human Rights Law, Occupational Health, Forecasting, Innovation, Leadership Development, Outsourcing, Organizational..., Time Studies, Union Environment, Event Management, Budgets, Project Management, Management, Contact Centers
Education
Humber College 1985 — 1988
Business Management
Rachael Donatiello Rachael Donatiello's AnswerNet Experience July 2010 - June 2013
Job Product Marketing Coordinator, DPG at Neopost
Industry Graphic Design
Experience
Neopost June 2013 - Present
AnswerNet July 2010 - June 2013
Target June 2007 - July 2010
Solid Cactus Web.com, Inc. January 2009 - April 2009
Skills
Photoshop, InDesign, Illustrator, Microsoft Office, Email Marketing, Advertising, Dreamweaver
Education
King's College 2006 — 2010
Bachelor of Arts, Mass Communications Major, Marketing Minor
North Penn High School
Neopost June 2013 - Present
AnswerNet July 2010 - June 2013
Target June 2007 - July 2010
Solid Cactus Web.com, Inc. January 2009 - April 2009
Skills
Photoshop, InDesign, Illustrator, Microsoft Office, Email Marketing, Advertising, Dreamweaver
Education
King's College 2006 — 2010
Bachelor of Arts, Mass Communications Major, Marketing Minor
North Penn High School
Robin Chriswell Robin Chriswell's AnswerNet Experience February 2011 - Present
Job National Sales executive at AnswerNet
Industry Retail
Experience
AnswerNet February 2011 - Present
Education
Bucks County Community College 2008 — 2012
Temple University 2009 — 2010
Geology
AnswerNet February 2011 - Present
Education
Bucks County Community College 2008 — 2012
Temple University 2009 — 2010
Geology
Patty Vitagliano Patty Vitagliano's AnswerNet Experience November 2011 - November 2014
Job General Manager at Signius Communicatons
Industry Telecommunications
Experience
Signius Communications November 2014 - Present
AnswerNet November 2011 - November 2014
AnswerNet August 2011 - November 2011
AnswerNet September 2008 - August 2011
Skills
Telemarketing, Telecommunications, Windows, Call Center, Customer Satisfaction, Call Centers, BPO, Customer Experience, Management, Contact Centers, Direct Sales, Lead Generation, Process Improvement, CRM, Customer Retention, Operations Management, Team Building, Budgets, VoIP, Customer Service, Salesforce.com, Routers, Sales, Team Leadership, Sales Process, Outsourcing, Account Management, Inbound Marketing, Troubleshooting, Team Management, IVR, Call Center Development, Workforce Management, WAN, Unified Communications, Telephony, Sales Operations, Selling, Training, Vendor Management, Solution Selling, Switches, Business Development, Networking, Cisco Technologies, B2B, Wireless, Leadership, New Business Development, Technical Support
Education
MacCormac College
Signius Communications November 2014 - Present
AnswerNet November 2011 - November 2014
AnswerNet August 2011 - November 2011
AnswerNet September 2008 - August 2011
Skills
Telemarketing, Telecommunications, Windows, Call Center, Customer Satisfaction, Call Centers, BPO, Customer Experience, Management, Contact Centers, Direct Sales, Lead Generation, Process Improvement, CRM, Customer Retention, Operations Management, Team Building, Budgets, VoIP, Customer Service, Salesforce.com, Routers, Sales, Team Leadership, Sales Process, Outsourcing, Account Management, Inbound Marketing, Troubleshooting, Team Management, IVR, Call Center Development, Workforce Management, WAN, Unified Communications, Telephony, Sales Operations, Selling, Training, Vendor Management, Solution Selling, Switches, Business Development, Networking, Cisco Technologies, B2B, Wireless, Leadership, New Business Development, Technical Support
Education
MacCormac College
Michael Arista Michael Arista's AnswerNet Experience November 2012 - September 2013
Job Technology Application Support Intern at Federal Reserve Bank of Chicago
Industry Information Technology and Services
Experience
Federal Reserve Bank of Chicago July 2014 - Present
AnswerNet November 2012 - September 2013
Arrow Plastic Manufacturing Company July 2012 - September 2012
BP Gas Station March 2012 - July 2012
Skills
Information Technology, Technical Support, Python, Java, Computer Hardware
Education
DePaul University 2013 — 2015
Bachelor of Science (B.S.), Computer Science, 3.044
College of DuPage 2011 — 2013
Internetworking Technician Certification, Computer and Internetworking Technologies, 3.59
Federal Reserve Bank of Chicago July 2014 - Present
AnswerNet November 2012 - September 2013
Arrow Plastic Manufacturing Company July 2012 - September 2012
BP Gas Station March 2012 - July 2012
Skills
Information Technology, Technical Support, Python, Java, Computer Hardware
Education
DePaul University 2013 — 2015
Bachelor of Science (B.S.), Computer Science, 3.044
College of DuPage 2011 — 2013
Internetworking Technician Certification, Computer and Internetworking Technologies, 3.59
Dan Visconto Dan Visconto's AnswerNet Experience November 2011 - Present
Job at
Industry Telecommunications
Experience
Penn Distributors January 2014 - Present
AnswerNet November 2011 - Present
Fusion Logistics January 2011 - July 2011
Philadelphia Federal Credit Union December 2008 - January 2011
Skills
Training, Salesforce.com, Account Management, Direct Sales, Sales, Call Center, Customer Retention, Team Building, Sales Operations, Cold Calling, Call Centers, Telecommunications, Telemarketing, Lead Generation, Management, CRM, Customer Service, Customer Experience, Process Improvement, New Business Development, Team Leadership, Solution Selling, Sales Process, Sales Management, Leadership, Outsourcing, Business Development, Customer Satisfaction
Education
Penn State University 2004 — 2008
Supply Chain and Information Systems
Penn Distributors January 2014 - Present
AnswerNet November 2011 - Present
Fusion Logistics January 2011 - July 2011
Philadelphia Federal Credit Union December 2008 - January 2011
Skills
Training, Salesforce.com, Account Management, Direct Sales, Sales, Call Center, Customer Retention, Team Building, Sales Operations, Cold Calling, Call Centers, Telecommunications, Telemarketing, Lead Generation, Management, CRM, Customer Service, Customer Experience, Process Improvement, New Business Development, Team Leadership, Solution Selling, Sales Process, Sales Management, Leadership, Outsourcing, Business Development, Customer Satisfaction
Education
Penn State University 2004 — 2008
Supply Chain and Information Systems
Deborah Schulze-Bloom Deborah Schulze-Bloom's AnswerNet Experience July 2014 - Present
Job National Sales Manager with AnswerNet
Industry Telecommunications
Experience
AnswerNet July 2014 - Present
Skills
Inbound, IVR, Outbound, Lead Generation, Customer Service, SOX, Call Center, Telemarketing, Customer Relations, Sales Management, Telecommunications, New Business Development, Account Management, Customer Retention, Operations Management, Problem Solving, Mentoring, Direct Sales, Consultative Selling, Call Centers, Customer Satisfaction, Selling, Inbound Marketing, CRM, Managed Services, Sales
Education
San Jacinto College
Computer Technology/Software
AnswerNet July 2014 - Present
Skills
Inbound, IVR, Outbound, Lead Generation, Customer Service, SOX, Call Center, Telemarketing, Customer Relations, Sales Management, Telecommunications, New Business Development, Account Management, Customer Retention, Operations Management, Problem Solving, Mentoring, Direct Sales, Consultative Selling, Call Centers, Customer Satisfaction, Selling, Inbound Marketing, CRM, Managed Services, Sales
Education
San Jacinto College
Computer Technology/Software
Daniel Minkin Daniel Minkin's AnswerNet Experience October 2013 - Present
Job Operator at AnswerNet
Industry Information Services
Experience
AnswerNet October 2013 - Present
Armanino LLP January 2013 - Present
iD Tech Camps 2007 - September 2012
Party Booths August 2010 - May 2012
ID Tech Camps June 2010 - August 2010
Be Productions August 2007 - September 2008
Xzault Media Group March 2007 - August 2007
Skills
Maya, Animation, Character Animation, After Effects, Computer Animation, Storyboarding, Visual Effects, Compositing, Character Rigging, Photoshop, Illustration, Nuke, 3D Studio Max, Rigging, Illustrator, Scripting, customer service, dreamweaver, Teaching, Oral & Written..., Concept Design, Modeling, Texturing
Education
Expression College For Digital Arts 2004 — 2007
Bachelors, Animation and Visual Effects
Santa Rosa Junior College 2002 — 2004
Adobe certification in Photoshop and Associates, Fine arts
AnswerNet October 2013 - Present
Armanino LLP January 2013 - Present
iD Tech Camps 2007 - September 2012
Party Booths August 2010 - May 2012
ID Tech Camps June 2010 - August 2010
Be Productions August 2007 - September 2008
Xzault Media Group March 2007 - August 2007
Skills
Maya, Animation, Character Animation, After Effects, Computer Animation, Storyboarding, Visual Effects, Compositing, Character Rigging, Photoshop, Illustration, Nuke, 3D Studio Max, Rigging, Illustrator, Scripting, customer service, dreamweaver, Teaching, Oral & Written..., Concept Design, Modeling, Texturing
Education
Expression College For Digital Arts 2004 — 2007
Bachelors, Animation and Visual Effects
Santa Rosa Junior College 2002 — 2004
Adobe certification in Photoshop and Associates, Fine arts
Philip Childs Philip Childs's AnswerNet Experience December 2011 - May 2015
Job Supervisor Entrepreneur
Industry Telecommunications
Experience
HCA May 2015 - Present
AnswerNet December 2011 - May 2015
Precision Effect Web Hosting January 2007 - November 2011
Compass Group February 2010 - November 2010
Skills
Microsoft Office, Photoshop, Thunderbird, Management, Employee Relations, Customer Satisfaction, Budget, Customer Service, Inventory Management, Microsoft Excel, Outlook, Team Building, Microsoft Word, PowerPoint, Team Leadership, Networking, Operations Management, Budgets, Leadership, Training, Call Centers, Telecommunications, CRM, Sales Management, Telemarketing, Customer Experience, Customer Retention, Vendor Management, Account Management, Process Improvement, Team Management, Time Management, Sales Operations, Salesforce.com, Analysis, Forecasting, Strategic Planning, New Business Development
Education
Belmont University 2005 — 2009
Bachelor of Business Administration, Major: Entrepreneurship. Other Courses - Accounting; Communication; Business Law; International Bus.
Belmont University 2005 — 2009
Bachelor of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies
HCA May 2015 - Present
AnswerNet December 2011 - May 2015
Precision Effect Web Hosting January 2007 - November 2011
Compass Group February 2010 - November 2010
Skills
Microsoft Office, Photoshop, Thunderbird, Management, Employee Relations, Customer Satisfaction, Budget, Customer Service, Inventory Management, Microsoft Excel, Outlook, Team Building, Microsoft Word, PowerPoint, Team Leadership, Networking, Operations Management, Budgets, Leadership, Training, Call Centers, Telecommunications, CRM, Sales Management, Telemarketing, Customer Experience, Customer Retention, Vendor Management, Account Management, Process Improvement, Team Management, Time Management, Sales Operations, Salesforce.com, Analysis, Forecasting, Strategic Planning, New Business Development
Education
Belmont University 2005 — 2009
Bachelor of Business Administration, Major: Entrepreneurship. Other Courses - Accounting; Communication; Business Law; International Bus.
Belmont University 2005 — 2009
Bachelor of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies
Jason Woodfall's AnswerNet Experience September 2010 - Present
Job Human Resources at AnswerNet
Industry Human Resources
Experience
AnswerNet September 2010 - Present
Mars Graphic Services, LLC October 2006 - November 2008
Harte-Hanks Direct Marketing November 1997 - October 2006
Education
Rowan College at Gloucester County 1995 — 1997
Business Administration
AnswerNet September 2010 - Present
Mars Graphic Services, LLC October 2006 - November 2008
Harte-Hanks Direct Marketing November 1997 - October 2006
Education
Rowan College at Gloucester County 1995 — 1997
Business Administration
Amie DeSantis Amie DeSantis's AnswerNet Experience January 2007 - January 2008
Job Accounting Student
Industry Accounting
Experience
TowLift November 2011 - November 2012
Suppleye.com November 2008 - March 2010
AnswerNet January 2007 - January 2008
AnswerNet January 2006 - January 2007
Caffessimo Cafe January 2004 - January 2006
Beef ‘O’ Brady’s January 2002 - January 2004
Ruby Tuesday January 2000 - January 2002
Skills
Customer Service, Training, Payroll, Outlook, Management, Team Building, Accounts Receivable, Time Management, Human Resources, Accounts Payable, Customer Satisfaction, QuickBooks, Microsoft Excel, PowerPoint, Microsoft Word, Invoicing
Education
Owens Community College 2009 — 2012
Associates (in progress), Accounting
The University of Akron 2003 — 2004
General Studies, General
Brunswick High School 1996 — 2000
Diploma
TowLift November 2011 - November 2012
Suppleye.com November 2008 - March 2010
AnswerNet January 2007 - January 2008
AnswerNet January 2006 - January 2007
Caffessimo Cafe January 2004 - January 2006
Beef ‘O’ Brady’s January 2002 - January 2004
Ruby Tuesday January 2000 - January 2002
Skills
Customer Service, Training, Payroll, Outlook, Management, Team Building, Accounts Receivable, Time Management, Human Resources, Accounts Payable, Customer Satisfaction, QuickBooks, Microsoft Excel, PowerPoint, Microsoft Word, Invoicing
Education
Owens Community College 2009 — 2012
Associates (in progress), Accounting
The University of Akron 2003 — 2004
General Studies, General
Brunswick High School 1996 — 2000
Diploma
walter ingram walter ingram's AnswerNet Experience May 2013 - December 2014
Job Outbound Sales Supervisor
Industry Insurance
Experience
First American Home Buyers Protection December 2014 - Present
AnswerNet May 2013 - December 2014
AT&T January 1995 - January 2010
AT&T January 1995 - January 2010
Skills
Telecommunications, Customer Service, Account Management, Sales, Team Leadership, Leadership, CRM, Call Centers, Customer Satisfaction, Training, Business Development, Team Building, Relationship Management, Relationship Building, Data Analysis, Project Management, IVR, Scripting, Hiring, Performance Management, Renewable Energy, Billing Systems, Change Management
Education
Modesto Junior College
Modesto Junior College
First American Home Buyers Protection December 2014 - Present
AnswerNet May 2013 - December 2014
AT&T January 1995 - January 2010
AT&T January 1995 - January 2010
Skills
Telecommunications, Customer Service, Account Management, Sales, Team Leadership, Leadership, CRM, Call Centers, Customer Satisfaction, Training, Business Development, Team Building, Relationship Management, Relationship Building, Data Analysis, Project Management, IVR, Scripting, Hiring, Performance Management, Renewable Energy, Billing Systems, Change Management
Education
Modesto Junior College
Modesto Junior College
Greg Bloom's AnswerNet Experience November 2005 - July 2014
Job Portland Branch Manager at Answernet
Industry Telecommunications
Experience
Answernet November 2005 - July 2014
Messages Plus Corp February 1991 - June 2000
Skills
Call Center, Telecommunications, Inbound Marketing, Telemarketing, Customer Satisfaction, IVR, Account Management, Workforce Management, Lead Generation, Operations Management, Customer Service, New Business Development, VoIP, Customer Experience, Sales Management, Customer Retention, Outsourcing, ACD, BPO, Team Building, Direct Sales, Team Leadership, Solution Selling, Call Centers, CRM, Business Development, Contact Centers, Training, Sales Process, Vendor Management, Sales
Education
New York University 1982 — 1986
Answernet November 2005 - July 2014
Messages Plus Corp February 1991 - June 2000
Skills
Call Center, Telecommunications, Inbound Marketing, Telemarketing, Customer Satisfaction, IVR, Account Management, Workforce Management, Lead Generation, Operations Management, Customer Service, New Business Development, VoIP, Customer Experience, Sales Management, Customer Retention, Outsourcing, ACD, BPO, Team Building, Direct Sales, Team Leadership, Solution Selling, Call Centers, CRM, Business Development, Contact Centers, Training, Sales Process, Vendor Management, Sales
Education
New York University 1982 — 1986
Laurel Ardle's AnswerNet Experience June 2013 - Present
Job National Sales Manager at AnswerNet
Industry Telecommunications
Experience
AnswerNet June 2013 - Present
Telerx Marketing, Allentown Site November 1996 - February 2013
Prudential Insurance March 1987 - November 1996
Skills
Competent Speaker and..., Call Center, Leadership, Customer Satisfaction, Vendor Management, Customer Experience, Workforce Management, BPO, Outsourcing, Budgets, Process Improvement, Public Speaking, Call Centers, Contact Centers, SAP CRM, CRM databases, Social CRM, Operations Management, Customer Service, Program Management, Training, Account Management, Inbound Marketing, Employee Relations, Recruiting, Sales, CRM, B2B, Management, Strategy, Performance Management
Education
Muhlenberg College 1983 — 1985
Business Management, Marketing
LCCC 1981 — 1983
Liberal Arts
AnswerNet June 2013 - Present
Telerx Marketing, Allentown Site November 1996 - February 2013
Prudential Insurance March 1987 - November 1996
Skills
Competent Speaker and..., Call Center, Leadership, Customer Satisfaction, Vendor Management, Customer Experience, Workforce Management, BPO, Outsourcing, Budgets, Process Improvement, Public Speaking, Call Centers, Contact Centers, SAP CRM, CRM databases, Social CRM, Operations Management, Customer Service, Program Management, Training, Account Management, Inbound Marketing, Employee Relations, Recruiting, Sales, CRM, B2B, Management, Strategy, Performance Management
Education
Muhlenberg College 1983 — 1985
Business Management, Marketing
LCCC 1981 — 1983
Liberal Arts
Peter Wszalek's AnswerNet Experience 2007 - 2010
Job Interim CFO at Edge Insights, Inc.
Industry Telecommunications
Experience
Edge Insights, Inc. November 2013 - Present
UtiliTech, Inc. January 2011 - Present
Answernet 2007 - 2010
CHMC 1987 - 1992
Skills
Revenue Recognition, Financial Reporting, Account Reconciliation, Auditing, Budgets, Process Improvement, Financial Statements, Accounting, Journal Entries, Invoicing, Sarbanes-Oxley Act, Internal Controls, Mergers & Acquisitions, Forecasting, Financial Analysis, Start-ups, SEC filings, GAAP, Accounts Receivable, Team Leadership, Leadership
Education
Drexel University - LeBow College of Business 1968 — 1972
Bachelor of Arts (B.A.), Accounting
Edge Insights, Inc. November 2013 - Present
UtiliTech, Inc. January 2011 - Present
Answernet 2007 - 2010
CHMC 1987 - 1992
Skills
Revenue Recognition, Financial Reporting, Account Reconciliation, Auditing, Budgets, Process Improvement, Financial Statements, Accounting, Journal Entries, Invoicing, Sarbanes-Oxley Act, Internal Controls, Mergers & Acquisitions, Forecasting, Financial Analysis, Start-ups, SEC filings, GAAP, Accounts Receivable, Team Leadership, Leadership
Education
Drexel University - LeBow College of Business 1968 — 1972
Bachelor of Arts (B.A.), Accounting
Christopher Pfister's AnswerNet Experience October 2009 - May 2010
Job Director, Product Marketing
Industry Marketing and Advertising
Experience
Sage September 2011 - Present
Elsevier September 2010 - September 2011
Elsevier May 2010 - September 2010
AnswerNet October 2009 - May 2010
Price Systems LLC July 2007 - December 2008
Educational Testing Service 2005 - 2007
Avery Dennison 2001 - 2004
Skills
Competitive Intelligence, Market Planning, Pricing, SEO, Social Media, Team Leadership, Team Building, Budgets, Business Development, Competitive Analysis, Marketing, Cross-functional Team..., E-commerce, Account Management, Strategic Partnerships, Product Management, Product Marketing, Marketing Strategy, Strategy, Market Research, SaaS, Marketing Management, Online Marketing, Business Strategy, Management, Product Development, Strategic Planning, Digital Marketing, Advertising, Project Management, Sales
Education
Boston College - Wallace E. Carroll Graduate School of Management 1992 — 1993
MS, Finance
Golden Gate University 1987 — 1991
MBA, Management
University of Delaware
BA, Political Science
Pragmatic Marketing 2008 — 2008
Effective Product Marketing
The Fuld-Gilad-Herring Academy of Competitive Intelligence 2006 — 2007
Competitive intelligence analysis
Sage September 2011 - Present
Elsevier September 2010 - September 2011
Elsevier May 2010 - September 2010
AnswerNet October 2009 - May 2010
Price Systems LLC July 2007 - December 2008
Educational Testing Service 2005 - 2007
Avery Dennison 2001 - 2004
Skills
Competitive Intelligence, Market Planning, Pricing, SEO, Social Media, Team Leadership, Team Building, Budgets, Business Development, Competitive Analysis, Marketing, Cross-functional Team..., E-commerce, Account Management, Strategic Partnerships, Product Management, Product Marketing, Marketing Strategy, Strategy, Market Research, SaaS, Marketing Management, Online Marketing, Business Strategy, Management, Product Development, Strategic Planning, Digital Marketing, Advertising, Project Management, Sales
Education
Boston College - Wallace E. Carroll Graduate School of Management 1992 — 1993
MS, Finance
Golden Gate University 1987 — 1991
MBA, Management
University of Delaware
BA, Political Science
Pragmatic Marketing 2008 — 2008
Effective Product Marketing
The Fuld-Gilad-Herring Academy of Competitive Intelligence 2006 — 2007
Competitive intelligence analysis
Casandra Horner's AnswerNet Experience July 2011 - October 2013
Job Western Dental
Industry Medical Practice
Experience
Western Dental May 2014 - Present
AnswerNet July 2011 - October 2013
University of Minnesota June 2006 - October 2009
Skills
Payroll, Staff Training, Collections, Customer Experience, Office Management, Invoicing, Interviews
Education
University of Phoenix 1998 — 2000
Master of Arts, Organizational Management
California State University-Northridge 1991 — 1997
Bachelor of Arts Degree, Speech Communication
Western Dental May 2014 - Present
AnswerNet July 2011 - October 2013
University of Minnesota June 2006 - October 2009
Skills
Payroll, Staff Training, Collections, Customer Experience, Office Management, Invoicing, Interviews
Education
University of Phoenix 1998 — 2000
Master of Arts, Organizational Management
California State University-Northridge 1991 — 1997
Bachelor of Arts Degree, Speech Communication
Donna Lambertucci's AnswerNet Experience August 2010 - December 2014
Job Director of Marketing at M3 USA
Industry Publishing
Experience
M3 USA/MDLinx December 2014 - Present
AnswerNet August 2010 - December 2014
American List Counsel 2009 - August 2010
NutriSystem 2007 - 2009
ASI 2003 - 2007
Showboat Resort and Casino 2002 - 2003
TradeStation Technologies, Inc. 1997 - 2002
Data Access Worldwide 1991 - 1997
Aerospace and Defence companies - CAE, Bendix, Oerlikon Aerospace January 1983 - September 1991
Skills
Copywriting, Marketing Analytics, Editing, Direct Marketing, Public Relations, Direct Resonse campaigns, Lead Generation, Leadership, Marketing, Market Research, Start-ups, Creative Direction, Management, Direct Mail, Event Planning, Sales, New Business Development, Advertising, Analytics, Market Planning, Trade Shows, Team Building, Email Marketing, Social Media Marketing, Proposal Writing, Project Management, Microsoft Office, Presentation Coaching, Written & Oral..., Online Marketing, Online Advertising, Call Centers, Consumer Packaged Goods..., Hospitality marketing, aerospace communications, Public Speaking, Analysis, B2B Marketing, Budgets, Campaigns, Customer Satisfaction, Database Marketing, Digital Marketing, E-commerce, Operations Management
Education
Concordia University 1982 — 1986
Bachelors, Communications
Vanier College Cegep 1980 — 1982
DEC, Arts/Communications
Lake of Two Mountains High School
M3 USA/MDLinx December 2014 - Present
AnswerNet August 2010 - December 2014
American List Counsel 2009 - August 2010
NutriSystem 2007 - 2009
ASI 2003 - 2007
Showboat Resort and Casino 2002 - 2003
TradeStation Technologies, Inc. 1997 - 2002
Data Access Worldwide 1991 - 1997
Aerospace and Defence companies - CAE, Bendix, Oerlikon Aerospace January 1983 - September 1991
Skills
Copywriting, Marketing Analytics, Editing, Direct Marketing, Public Relations, Direct Resonse campaigns, Lead Generation, Leadership, Marketing, Market Research, Start-ups, Creative Direction, Management, Direct Mail, Event Planning, Sales, New Business Development, Advertising, Analytics, Market Planning, Trade Shows, Team Building, Email Marketing, Social Media Marketing, Proposal Writing, Project Management, Microsoft Office, Presentation Coaching, Written & Oral..., Online Marketing, Online Advertising, Call Centers, Consumer Packaged Goods..., Hospitality marketing, aerospace communications, Public Speaking, Analysis, B2B Marketing, Budgets, Campaigns, Customer Satisfaction, Database Marketing, Digital Marketing, E-commerce, Operations Management
Education
Concordia University 1982 — 1986
Bachelors, Communications
Vanier College Cegep 1980 — 1982
DEC, Arts/Communications
Lake of Two Mountains High School
Tina Moore's AnswerNet Experience March 2007 - July 2008
Job Account Manager, InfoComm International
Industry Marketing and Advertising
Experience
AV-iQ July 2008 - June 2012
InfoComm International July 2008 - June 2012
Bell Home Realty June 2006 - June 2009
AnswerNet March 2007 - July 2008
Self Employed 2000 - 2006
Kim Tong Translations 2003 - 2004
Genesis Communications 2001 - 2003
Skills
Customer Service, Account Management, Project Coordination, Marketing Communications, Product Marketing, AV, Content Management, Collaborative Problem..., Database Administration, Target Marketing, Online Advertising, Brand Management, Customer Contact, Customer Experience, Customer Product..., Business Relationship..., Contact Center..., Email Marketing, Managing Database, Catalog Marketing, Problem Solving, Telecommunications, Employee Training, Employee Relations, Employee Recognition, Employee Engagement, General Operations, Customer Satisfaction, Customer Engagement, Marketing, B2B, Online Marketing, Strategic Partnerships, Advertising, Sales Operations
Education
Gustavus Adolphus College
BA, Vocal Performance
AV-iQ July 2008 - June 2012
InfoComm International July 2008 - June 2012
Bell Home Realty June 2006 - June 2009
AnswerNet March 2007 - July 2008
Self Employed 2000 - 2006
Kim Tong Translations 2003 - 2004
Genesis Communications 2001 - 2003
Skills
Customer Service, Account Management, Project Coordination, Marketing Communications, Product Marketing, AV, Content Management, Collaborative Problem..., Database Administration, Target Marketing, Online Advertising, Brand Management, Customer Contact, Customer Experience, Customer Product..., Business Relationship..., Contact Center..., Email Marketing, Managing Database, Catalog Marketing, Problem Solving, Telecommunications, Employee Training, Employee Relations, Employee Recognition, Employee Engagement, General Operations, Customer Satisfaction, Customer Engagement, Marketing, B2B, Online Marketing, Strategic Partnerships, Advertising, Sales Operations
Education
Gustavus Adolphus College
BA, Vocal Performance
Joanne Nuzzi's AnswerNet Experience April 2010 - August 2010
Job Application Developer at Harleysville Insurance
Industry Information Services
Experience
Nationwide Insurance September 2010 - Present
AnswerNet April 2010 - August 2010
The WebsiteParking Lot May 2009 - April 2010
Travelers of New Jersey May 2006 - August 2009
Catalyst IT Services February 2004 - May 2006
Third Federal Bank 1988 - 1996
Skills
SQL Server 2005/2000, XHTML, VBA, ASP, VBScript, HTML + CSS, JavaScript, Access, PHP, MySQL 4/5, Software Development, Business Intelligence, Database Design, Visual Studio, T-SQL, Microsoft SQL Server, Visual Basic, Databases, HTML, HTML 5, SQL, XML
Education
Cleveland Institute of Electronics 2015 — 2016
Computer Security Certification
Cleveland Institute of Electronics 2014 — 2015
Computer Programming Certification, A
Nationwide Insurance September 2010 - Present
AnswerNet April 2010 - August 2010
The WebsiteParking Lot May 2009 - April 2010
Travelers of New Jersey May 2006 - August 2009
Catalyst IT Services February 2004 - May 2006
Third Federal Bank 1988 - 1996
Skills
SQL Server 2005/2000, XHTML, VBA, ASP, VBScript, HTML + CSS, JavaScript, Access, PHP, MySQL 4/5, Software Development, Business Intelligence, Database Design, Visual Studio, T-SQL, Microsoft SQL Server, Visual Basic, Databases, HTML, HTML 5, SQL, XML
Education
Cleveland Institute of Electronics 2015 — 2016
Computer Security Certification
Cleveland Institute of Electronics 2014 — 2015
Computer Programming Certification, A
Dennis Burlingham's AnswerNet Experience May 2012 - Present
Job National Client Services Manager at Signius Communications
Industry Telecommunications
Experience
Signius Communications November 2014 - Present
AnswerNet May 2012 - Present
Appletree Answers October 2010 - May 2012
Answer Center America June 2007 - October 2010
Borders December 2001 - June 2007
Sam Goody 1987 - 2001
Skills
Social Media Marketing, Social Media, Call Center, Telecommunications, Salesforce.com, Customer Satisfaction, Retail, Customer Service, Team Building, Microsoft Office, Online Advertising, Digital Marketing, Social Networking, New Business Development, Public Relations, Blogging, Sales Management, Strategic Planning, Forecasting, Negotiation, CRM, Sales, Call Centers, Account Management, Training, Customer Experience, Customer Retention, Lead Generation, Solution Selling, Leadership, Sales Process, Telemarketing, Sales Operations, Outsourcing, Vendor Management, Contract Negotiation, Business Development, Management, Team Leadership, Workforce Management, Process Improvement, Operations Management, B2B, Selling, Direct Sales, Budgets, Coaching, Team Management, Marketing, Recruiting
Education
Illinois State University 1983 — 1987
Bachelor of Arts (B.A.), Communication, 3.0
Richland Community College 1983 — 1985
Associate of Science (A.S.), Accounting, 3.85
Coloma High School
Signius Communications November 2014 - Present
AnswerNet May 2012 - Present
Appletree Answers October 2010 - May 2012
Answer Center America June 2007 - October 2010
Borders December 2001 - June 2007
Sam Goody 1987 - 2001
Skills
Social Media Marketing, Social Media, Call Center, Telecommunications, Salesforce.com, Customer Satisfaction, Retail, Customer Service, Team Building, Microsoft Office, Online Advertising, Digital Marketing, Social Networking, New Business Development, Public Relations, Blogging, Sales Management, Strategic Planning, Forecasting, Negotiation, CRM, Sales, Call Centers, Account Management, Training, Customer Experience, Customer Retention, Lead Generation, Solution Selling, Leadership, Sales Process, Telemarketing, Sales Operations, Outsourcing, Vendor Management, Contract Negotiation, Business Development, Management, Team Leadership, Workforce Management, Process Improvement, Operations Management, B2B, Selling, Direct Sales, Budgets, Coaching, Team Management, Marketing, Recruiting
Education
Illinois State University 1983 — 1987
Bachelor of Arts (B.A.), Communication, 3.0
Richland Community College 1983 — 1985
Associate of Science (A.S.), Accounting, 3.85
Coloma High School
Denis Tolstonogov's AnswerNet Experience 2006 - 2007
Job Database Administrator at Phreesia
Industry Financial Services
Experience
Phreesia June 2015 - Present
CreditRiskMonitor September 2009 - Present
CreditRiskMonitor.com April 2007 - September 2009
AnswerNet 2006 - 2007
Skills
Microsoft SQL Server, SQL, Databases
Education
Kurgan State University 1997 — 2002
Phreesia June 2015 - Present
CreditRiskMonitor September 2009 - Present
CreditRiskMonitor.com April 2007 - September 2009
AnswerNet 2006 - 2007
Skills
Microsoft SQL Server, SQL, Databases
Education
Kurgan State University 1997 — 2002
Ann Jennings's AnswerNet Experience July 2004 - November 2007
Job Business Analyst / Project Manager at US Airways
Industry Airlines/Aviation
Experience
US Airways December 2007 - Present
AnswerNet July 2004 - November 2007
AnswerNet September 2003 - July 2004
AnswerNet September 1999 - September 2003
Skills
CRM, Software Documentation, Telecommunications, Project Management, Team Building, Team Leadership, Aviation, Contract Negotiation, Process Improvement, Account Management, Requirements Analysis, Operations Management, Analysis, Leadership, Troubleshooting, Airports, Airlines, Project Planning, Outsourcing, Call Centers, Sales, Vendor Management, Team Management, Call Center, Training, Customer Service, Customer Experience, Business Process...
Education
Gateway Community College 1996 — 1998
AAS, Automotive Technology
Ganado High School 1992 — 1996
US Airways December 2007 - Present
AnswerNet July 2004 - November 2007
AnswerNet September 2003 - July 2004
AnswerNet September 1999 - September 2003
Skills
CRM, Software Documentation, Telecommunications, Project Management, Team Building, Team Leadership, Aviation, Contract Negotiation, Process Improvement, Account Management, Requirements Analysis, Operations Management, Analysis, Leadership, Troubleshooting, Airports, Airlines, Project Planning, Outsourcing, Call Centers, Sales, Vendor Management, Team Management, Call Center, Training, Customer Service, Customer Experience, Business Process...
Education
Gateway Community College 1996 — 1998
AAS, Automotive Technology
Ganado High School 1992 — 1996
Raquel Buffham's AnswerNet Experience June 2006 - May 2013
Job HR/Recruiter
Industry Human Resources
Experience
Alorica April 2014 - Present
AnswerAmerica 2010 - May 2013
AnswerNet June 2006 - May 2013
Skills
Telemarketing, Call Center, Inbound Marketing, Customer Satisfaction, Customer Experience, Direct Sales, Call Center Development, Outsourcing, Team Management, Call Centers, Contract Negotiation, Lead Generation, Telecommunications, Business Development, Solution Selling, Customer Service, New Business Development, Customer Retention, Contact Centers, Leadership, VoIP, Workforce Management, Vendor Management, Sales, B2B, Process Improvement, Management, Telephony, Training, Selling, Team Leadership, Operations Management, CRM, IVR, Team Building, Account Management, Salesforce.com, Sales Management, Sales Operations, Sales Process, Recruiting, Networking, Strategic Planning
Education
Ashford University 2010 — 2014
Associates, Business
Alorica April 2014 - Present
AnswerAmerica 2010 - May 2013
AnswerNet June 2006 - May 2013
Skills
Telemarketing, Call Center, Inbound Marketing, Customer Satisfaction, Customer Experience, Direct Sales, Call Center Development, Outsourcing, Team Management, Call Centers, Contract Negotiation, Lead Generation, Telecommunications, Business Development, Solution Selling, Customer Service, New Business Development, Customer Retention, Contact Centers, Leadership, VoIP, Workforce Management, Vendor Management, Sales, B2B, Process Improvement, Management, Telephony, Training, Selling, Team Leadership, Operations Management, CRM, IVR, Team Building, Account Management, Salesforce.com, Sales Management, Sales Operations, Sales Process, Recruiting, Networking, Strategic Planning
Education
Ashford University 2010 — 2014
Associates, Business
Loretta Bridges's AnswerNet Experience General ManagerAnswerNet2007 - 2009
Job General Manager at Answernet
Industry Telecommunications
Experience
Answernet General ManagerAnswerNet2007 - 2009
Comcast Cable April 1993 - August 2006
Education
San Joaquin Delta College
none, general
Answernet General ManagerAnswerNet2007 - 2009
Comcast Cable April 1993 - August 2006
Education
San Joaquin Delta College
none, general
Cheri Mouton-Smith's AnswerNet Experience January 2009 - Present
Job Production Client Services Manager
Industry Market Research
Experience
AnswerNet January 2009 - Present
AnswerNet June 2008 - January 2009
AnswerNet July 2006 - June 2008
MRC Group Las Vegas February 2004 - July 2007
TEN Compass North dba The Effects Network May 2001 - November 2003
Skills
Market Research, Account Management, Microsoft Excel, Analysis, Recruiting, B2B, Project Management, Lead Generation, Sales, Payroll, Management, Customer Satisfaction, Human Resources, Call Centers, Sales Management
Education
De Anza College 1979 — 1981
Transportation, Accounting
AnswerNet January 2009 - Present
AnswerNet June 2008 - January 2009
AnswerNet July 2006 - June 2008
MRC Group Las Vegas February 2004 - July 2007
TEN Compass North dba The Effects Network May 2001 - November 2003
Skills
Market Research, Account Management, Microsoft Excel, Analysis, Recruiting, B2B, Project Management, Lead Generation, Sales, Payroll, Management, Customer Satisfaction, Human Resources, Call Centers, Sales Management
Education
De Anza College 1979 — 1981
Transportation, Accounting
Jack Sykes's AnswerNet Experience 1985 - 2013
Job Tech Support at Signius
Industry Telecommunications
Experience
Signius Tech SupportAnswerNet1985 - 2013
AnswerNet 1985 - 2013
Skills
Coaching, Management, Telecommunications, Team Building, Account Management, Call Centers, Project Management, Business Development, Troubleshooting, Call Center, Analysis, Customer Service, Program Management, Training, Budgets, Technical Support, Workforce Management
Education
Valencia College
Associate's Degree, Computer Science
Edison Community College
AA & AS, AA Gen Business, AS Elec Eng Tech
Signius Tech SupportAnswerNet1985 - 2013
AnswerNet 1985 - 2013
Skills
Coaching, Management, Telecommunications, Team Building, Account Management, Call Centers, Project Management, Business Development, Troubleshooting, Call Center, Analysis, Customer Service, Program Management, Training, Budgets, Technical Support, Workforce Management
Education
Valencia College
Associate's Degree, Computer Science
Edison Community College
AA & AS, AA Gen Business, AS Elec Eng Tech
Darlene Woodenlegs's AnswerNet Experience February 2015 - Present
Job Call Center Representative at Answernet
Industry Environmental Services
Experience
Answernet February 2015 - Present
Dickies BBQ Pit September 2014 - April 2015
Rimrock Foundation December 2013 - February 2015
Lexington Inn and Suites September 2013 - September 2014
Taco Johns billings April 2013 - June 2013
Northern Cheyenne Tribe February 2010 - May 2010
Enyart INC March 2004 - April 2006
Skills
Microsoft Word, Customer Service, Music, Public Speaking, Microsoft Excel, Strategic Planning, Telephone Skills, Microsoft Office, Event Planning, Research, PowerPoint, Budgets
Education
Chief Dull Knife College 1996 — 1998
Associate's degree, General Studies
Chemawa Indian School 1991 — 1992
High School diploma
Chief Dull Knife Memorial College
colstrip high school
Answernet February 2015 - Present
Dickies BBQ Pit September 2014 - April 2015
Rimrock Foundation December 2013 - February 2015
Lexington Inn and Suites September 2013 - September 2014
Taco Johns billings April 2013 - June 2013
Northern Cheyenne Tribe February 2010 - May 2010
Enyart INC March 2004 - April 2006
Skills
Microsoft Word, Customer Service, Music, Public Speaking, Microsoft Excel, Strategic Planning, Telephone Skills, Microsoft Office, Event Planning, Research, PowerPoint, Budgets
Education
Chief Dull Knife College 1996 — 1998
Associate's degree, General Studies
Chemawa Indian School 1991 — 1992
High School diploma
Chief Dull Knife Memorial College
colstrip high school
Arianna Screen's AnswerNet Experience January 2014 - February 2015
Job Billing Administrative Assistant I at HSI
Industry Consumer Services
Experience
HSI Comprehensive EMS Claims Management February 2015 - Present
AnswerNet January 2014 - February 2015
Scentsy Wickless Candles April 2010 - March 2014
Lifetouch July 2011 - 2014
Round Table Pizza August 2009 - August 2009
Sees Candies November 2008 - December 2008
PCAS-Nanosyn, LLC January 2001 - January 2005
Journey Food & Beverage June 2001 - August 2001
Various Employment Services October 2000 - June 2001
Sonoma Mission Inn & Spa May 2000 - October 2000
Skills
Data Entry, Invoicing, Time Management, Customer Service, Photography, Digital Photography, Portrait Photography, Computer Proficiency, Accounts Payable, Accounts Receivable, QuickBooks, Telephone Skills, Filing, Management, Marketing, Accounting, Fax, Medical Billing, ASL, Direct Sales, Cashiering
Education
Lewis Adult Education Center 2009 — 2009
Medical
Santa Rosa Junior College 1996 — 2000
AA/AS, Computers and business
Santa Rosa Junior College 1996 — 2000
Associate of Science Degree, Associate of Arts Degree
Lewis Adult Education Center
HSI Comprehensive EMS Claims Management February 2015 - Present
AnswerNet January 2014 - February 2015
Scentsy Wickless Candles April 2010 - March 2014
Lifetouch July 2011 - 2014
Round Table Pizza August 2009 - August 2009
Sees Candies November 2008 - December 2008
PCAS-Nanosyn, LLC January 2001 - January 2005
Journey Food & Beverage June 2001 - August 2001
Various Employment Services October 2000 - June 2001
Sonoma Mission Inn & Spa May 2000 - October 2000
Skills
Data Entry, Invoicing, Time Management, Customer Service, Photography, Digital Photography, Portrait Photography, Computer Proficiency, Accounts Payable, Accounts Receivable, QuickBooks, Telephone Skills, Filing, Management, Marketing, Accounting, Fax, Medical Billing, ASL, Direct Sales, Cashiering
Education
Lewis Adult Education Center 2009 — 2009
Medical
Santa Rosa Junior College 1996 — 2000
AA/AS, Computers and business
Santa Rosa Junior College 1996 — 2000
Associate of Science Degree, Associate of Arts Degree
Lewis Adult Education Center
Cynthia Tropp's AnswerNet Experience October 2013 - November 2014
Job NA IT Infrastructure Telecom Specialist at Cushman & Wakefield
Industry Telecommunications
Experience
Cushman & Wakefield March 2015 - Present
AECOM November 2014 - March 2015
AnswerNet October 2013 - November 2014
Palette Telecommunications March 2008 - October 2013
CBS Corporation 2004 - 2008
Goldman Sachs & Company September 1998 - September 2004
PNC Bank NA 1997 - 1998
JWT 1993 - 1997
Citi 1987 - 1993
Skills
Telecommunications..., Systems Programming, Billing Systems, Project Management, Disaster Recovery, Troubleshooting, Manage Client..., Telecommunications..., Vendor Management, Maintenance & Repair, Customer Support, Supervisory Skills, Client Relations Skills, Contract Negotiation, Vendor Contracts, Vendor Managed Inventory
Education
BMCC
Telecommunications
Hunter College
Business Administration
The College of Staten Island
Accounting & Medical Technology
Cushman & Wakefield March 2015 - Present
AECOM November 2014 - March 2015
AnswerNet October 2013 - November 2014
Palette Telecommunications March 2008 - October 2013
CBS Corporation 2004 - 2008
Goldman Sachs & Company September 1998 - September 2004
PNC Bank NA 1997 - 1998
JWT 1993 - 1997
Citi 1987 - 1993
Skills
Telecommunications..., Systems Programming, Billing Systems, Project Management, Disaster Recovery, Troubleshooting, Manage Client..., Telecommunications..., Vendor Management, Maintenance & Repair, Customer Support, Supervisory Skills, Client Relations Skills, Contract Negotiation, Vendor Contracts, Vendor Managed Inventory
Education
BMCC
Telecommunications
Hunter College
Business Administration
The College of Staten Island
Accounting & Medical Technology
Jason Ketis-Bendena's AnswerNet Experience January 2006 - November 2006
Job Business Manager/ Key Accounts at ID Foods
Industry Food & Beverages
Experience
I-D Foods October 2013 - Present
Francotyp-Postalia Canada Inc. January 2009 - October 2013
Francotyp-Postalia Canada Inc January 2008 - January 2009
Francotyp-Postalia Canada Inc. November 2006 - January 2008
AnswerNet January 2006 - November 2006
Skills
Direct Sales, Account Management, Sales Management, Sales Process, B2B, Cold Calling, Solution Selling, Customer Satisfaction, New Business Development, Team Building, Selling, Strategic Planning, Management, Sales, Customer Service, Product Marketing, Channel Partners, Sales Operations, Sales Presentations, Key Account Management, Lead Generation
Education
Concordia University 2000 — 2004
B.F.A., Art History
I-D Foods October 2013 - Present
Francotyp-Postalia Canada Inc. January 2009 - October 2013
Francotyp-Postalia Canada Inc January 2008 - January 2009
Francotyp-Postalia Canada Inc. November 2006 - January 2008
AnswerNet January 2006 - November 2006
Skills
Direct Sales, Account Management, Sales Management, Sales Process, B2B, Cold Calling, Solution Selling, Customer Satisfaction, New Business Development, Team Building, Selling, Strategic Planning, Management, Sales, Customer Service, Product Marketing, Channel Partners, Sales Operations, Sales Presentations, Key Account Management, Lead Generation
Education
Concordia University 2000 — 2004
B.F.A., Art History
Norma Rendell's AnswerNet Experience August 2009 - December 2009
Job Law Enforcement Professional
Industry Law Enforcement
Experience
Answernet August 2009 - December 2009
San Joaquin Country Sheriff September 1998 - May 2005
Education
San Joaquin Delta College 2001 — 2001
Criminal Investigation
Answernet August 2009 - December 2009
San Joaquin Country Sheriff September 1998 - May 2005
Education
San Joaquin Delta College 2001 — 2001
Criminal Investigation
David DiNatale's AnswerNet Experience 2005 - 2010
Job Computer Software Professional
Industry Computer Software
Experience
Philips Healthcare 2010 - Present
AnswerNet 2005 - 2010
Cerida 1999 - 2005
Lexington Public Schools September 1997 - July 1999
Skills
JavaScript, SQL, Account Management, Lead Generation, Project Management, WordPress, LAMP, MySQL, PHP, Amazon Web Services..., CSS, jQuery, Microsoft SQL Server, SEO, Apache, IIS, Photoshop, Database Design, Software Engineering, Programming, Sales Operations, Telecommunications, Web Applications, Customer Retention, Training, Customer Service, Sales Management, CRM, Vendor Management, Call Centers, Team Building, Sales Process, SaaS, Business Development, Sales, Customer Experience, New Business Development, Networking
Education
Merrimack College
Bachelor of Science (B.S.)
Philips Healthcare 2010 - Present
AnswerNet 2005 - 2010
Cerida 1999 - 2005
Lexington Public Schools September 1997 - July 1999
Skills
JavaScript, SQL, Account Management, Lead Generation, Project Management, WordPress, LAMP, MySQL, PHP, Amazon Web Services..., CSS, jQuery, Microsoft SQL Server, SEO, Apache, IIS, Photoshop, Database Design, Software Engineering, Programming, Sales Operations, Telecommunications, Web Applications, Customer Retention, Training, Customer Service, Sales Management, CRM, Vendor Management, Call Centers, Team Building, Sales Process, SaaS, Business Development, Sales, Customer Experience, New Business Development, Networking
Education
Merrimack College
Bachelor of Science (B.S.)
Rich Soltoff, CPA's AnswerNet Experience August 2014 - Present
Job CFO | Financial & Operations Leader | Providing Insights to improve CEO’s decisions Manufacturing | Distribution
Industry Machinery
Experience
AnswerNet August 2014 - Present
Wastequip 1992 - 2013
Wastequip/Accurate Industries 1984 - 1992
Public Accounting Firms 1978 - 1984
Skills
Accounting, Internal Controls, Budgets, Forecasting, Financial Reporting, Strategic Planning, Due Diligence, US GAAP, Financial Analysis, Financial Accounting, Change Management, Financial Audits, Strategy, Mergers & Acquisitions, Finance, Payroll, Auditing, Continuous Improvement, Negotiation, Team Management, Executive Management, Process Improvement, Cost Accounting, Business Analysis, Financial Modeling, Strategic Financial..., Problem Solving, Employee Benefits, Research, Lean Thinking, Credit management, Compliance, Credit Management, Financial Planning
Education
Penn State University
Bachelor of Science (BS), Accounting, 3.5
AnswerNet August 2014 - Present
Wastequip 1992 - 2013
Wastequip/Accurate Industries 1984 - 1992
Public Accounting Firms 1978 - 1984
Skills
Accounting, Internal Controls, Budgets, Forecasting, Financial Reporting, Strategic Planning, Due Diligence, US GAAP, Financial Analysis, Financial Accounting, Change Management, Financial Audits, Strategy, Mergers & Acquisitions, Finance, Payroll, Auditing, Continuous Improvement, Negotiation, Team Management, Executive Management, Process Improvement, Cost Accounting, Business Analysis, Financial Modeling, Strategic Financial..., Problem Solving, Employee Benefits, Research, Lean Thinking, Credit management, Compliance, Credit Management, Financial Planning
Education
Penn State University
Bachelor of Science (BS), Accounting, 3.5
Heather Lincoln's AnswerNet Experience July 2004 - February 2007
Job
Industry Hospital & Health Care
Experience
State Farm August 2012 - February 2013
Calloway Labs November 2010 - January 2012
Deseret Industries November 2008 - November 2009
CSL Behring July 2007 - March 2008
AnswerNet July 2004 - February 2007
Skills
Microsoft Office, Management, Microsoft Word, Research, Sales, Training, Photoshop, Medical Terminology, EMR, Computer Proficiency, typing, Customer Satisfaction, Customer Experience
Education
Brookline College-Tempe 2009 — 2010
Medical Assistant
State Farm August 2012 - February 2013
Calloway Labs November 2010 - January 2012
Deseret Industries November 2008 - November 2009
CSL Behring July 2007 - March 2008
AnswerNet July 2004 - February 2007
Skills
Microsoft Office, Management, Microsoft Word, Research, Sales, Training, Photoshop, Medical Terminology, EMR, Computer Proficiency, typing, Customer Satisfaction, Customer Experience
Education
Brookline College-Tempe 2009 — 2010
Medical Assistant
Mary Cade's AnswerNet Experience March 2011 - March 2015
Job Controller at Lenfest Management Services
Industry Telecommunications
Experience
Lenfest Management Services March 2015 - Present
AnswerNet March 2011 - March 2015
Castle Energy Corporation March 1995 - February 2007
Castle Energy Corporation January 1993 - March 1995
Elko & Associates, CPA January 1991 - December 1992
Skills
Training, Forecasting, Analysis, Strategy, Account Management, Finance, Auditing, Human Resources, Customer Retention, Leadership, Accounting, Management, Internal Audit, Microsoft Excel, Project Planning, Microsoft Office, Sales, Call Centers, Budgets, Customer Service, Microsoft Word, Account Reconciliation, Telecommunications, Salesforce.com, Team Building, Team Leadership
Education
Philadelphia University
Master of Business Administration (MBA)
Temple University
Bachelor of Business Administration Degree
Lenfest Management Services March 2015 - Present
AnswerNet March 2011 - March 2015
Castle Energy Corporation March 1995 - February 2007
Castle Energy Corporation January 1993 - March 1995
Elko & Associates, CPA January 1991 - December 1992
Skills
Training, Forecasting, Analysis, Strategy, Account Management, Finance, Auditing, Human Resources, Customer Retention, Leadership, Accounting, Management, Internal Audit, Microsoft Excel, Project Planning, Microsoft Office, Sales, Call Centers, Budgets, Customer Service, Microsoft Word, Account Reconciliation, Telecommunications, Salesforce.com, Team Building, Team Leadership
Education
Philadelphia University
Master of Business Administration (MBA)
Temple University
Bachelor of Business Administration Degree
Ronald Thomas, MAFM's AnswerNet Experience December 2012 - March 2014
Job Fixed Assets Property Accountant at Gramercy Property Trust
Industry Real Estate
Experience
Gramercy Property Trust April 2014 - Present
AnswerNet December 2012 - March 2014
Modern Group June 2010 - December 2012
Drexel University 2005 - 2010
First Sealord Surety, Inc. June 2009 - September 2009
Le Bec-Fin & Signature Restaurant Group April 2009 - September 2009
Pennsylvania Department of Transportation September 2006 - May 2008
Buchart Horn, Inc. September 2007 - January 2008
Skills
General Ledger, GAAP, Forecasting, Financial Analysis, Financial Accounting, Financial Reporting, Invoicing, Accounting, Financial Modeling, Accruals, Fixed Assets, Journal Entries, Microsoft Excel, Financial Statements, Mas 90, Monthly Close, Payroll, Process Improvement, Customer Service, Leadership, Sales, Operations Management, Customer Satisfaction, Account Management, Microsoft Word, Team Leadership, Team Building, Account Reconciliation, Analysis, Finance, Auditing, Accounts Receivable, Accounts Payable, Access, Purchasing, Inventory Management, Budgets, Outlook, QuickBooks, Time Management, Software Documentation, Sarbanes-Oxley Act, Bank Reconciliation, Pivot Tables, PowerPoint, PeopleSoft, SAP, Internal Controls, Microsoft Office, Training
Education
Keller Graduate School of Management of DeVry University 2011 — 2014
Masters in Accounting & Financial Management, 3.92 GPA
Drexel University 2005 — 2010
Bachelor of Science (BS), Business Administration, Accounting
George Washington High School 2001 — 2005
HS Diploma, Computer Technology/Computer Systems Technology
Gramercy Property Trust April 2014 - Present
AnswerNet December 2012 - March 2014
Modern Group June 2010 - December 2012
Drexel University 2005 - 2010
First Sealord Surety, Inc. June 2009 - September 2009
Le Bec-Fin & Signature Restaurant Group April 2009 - September 2009
Pennsylvania Department of Transportation September 2006 - May 2008
Buchart Horn, Inc. September 2007 - January 2008
Skills
General Ledger, GAAP, Forecasting, Financial Analysis, Financial Accounting, Financial Reporting, Invoicing, Accounting, Financial Modeling, Accruals, Fixed Assets, Journal Entries, Microsoft Excel, Financial Statements, Mas 90, Monthly Close, Payroll, Process Improvement, Customer Service, Leadership, Sales, Operations Management, Customer Satisfaction, Account Management, Microsoft Word, Team Leadership, Team Building, Account Reconciliation, Analysis, Finance, Auditing, Accounts Receivable, Accounts Payable, Access, Purchasing, Inventory Management, Budgets, Outlook, QuickBooks, Time Management, Software Documentation, Sarbanes-Oxley Act, Bank Reconciliation, Pivot Tables, PowerPoint, PeopleSoft, SAP, Internal Controls, Microsoft Office, Training
Education
Keller Graduate School of Management of DeVry University 2011 — 2014
Masters in Accounting & Financial Management, 3.92 GPA
Drexel University 2005 — 2010
Bachelor of Science (BS), Business Administration, Accounting
George Washington High School 2001 — 2005
HS Diploma, Computer Technology/Computer Systems Technology
shalvaw maple's AnswerNet Experience October 2014 - October 2014
Job Toys R Us
Industry Retail
Experience
Toys R Us October 2014 - Present
Answernet October 2014 - October 2014
Plus One Communications December 2013 - May 2014
Circle K July 2006 - November 2013
Skills
Customer Service, Word, PowerPoint, Telephone Skills, Outlook, Cashiering, Teamwork, Medical Terminology, Cash Register, Retail, Microsoft Office
Education
Akron Institute of Herzing University 2009 — 2010
college diploma, Dental Assisting/Assistant
Akron Institute of Herzing University 2005 — 2006
College diploma, Medical/Clinical Assistant
Toys R Us October 2014 - Present
Answernet October 2014 - October 2014
Plus One Communications December 2013 - May 2014
Circle K July 2006 - November 2013
Skills
Customer Service, Word, PowerPoint, Telephone Skills, Outlook, Cashiering, Teamwork, Medical Terminology, Cash Register, Retail, Microsoft Office
Education
Akron Institute of Herzing University 2009 — 2010
college diploma, Dental Assisting/Assistant
Akron Institute of Herzing University 2005 — 2006
College diploma, Medical/Clinical Assistant
Joyce Grubb's AnswerNet Experience August 2006 - Present
Job Corporate Operations Manager at AnswerNet
Industry Telecommunications
Experience
AnswerNet August 2006 - Present
Tascal, Inc. August 1989 - July 2005
Skills
Call Center, Telecommunications, Outsourcing, Operations Management, Team Building, VoIP, Call Centers, New Business Development, Sales, CRM, Customer Retention, Telemarketing, Strategic Planning, Account Management, Customer Experience, Customer Satisfaction, Budgets, Contract Negotiation, Process Improvement, Sales Management, Vendor Management, Customer Service, Leadership, Lead Generation, Sales Process, Inbound Marketing, Troubleshooting, Team Leadership, Training, Management, Workforce Management, Recruiting, Sales Operations, Employee Training, Analysis, Direct Sales, Start-ups, Networking, Salesforce.com, Coaching, Product Management, Forecasting, P&L Management, Team Management, B2B, Contact Centers, Business Development, Time Management, Solution Selling, Cross-functional Team...
Education
Chabot College
AA, General Studies
AnswerNet August 2006 - Present
Tascal, Inc. August 1989 - July 2005
Skills
Call Center, Telecommunications, Outsourcing, Operations Management, Team Building, VoIP, Call Centers, New Business Development, Sales, CRM, Customer Retention, Telemarketing, Strategic Planning, Account Management, Customer Experience, Customer Satisfaction, Budgets, Contract Negotiation, Process Improvement, Sales Management, Vendor Management, Customer Service, Leadership, Lead Generation, Sales Process, Inbound Marketing, Troubleshooting, Team Leadership, Training, Management, Workforce Management, Recruiting, Sales Operations, Employee Training, Analysis, Direct Sales, Start-ups, Networking, Salesforce.com, Coaching, Product Management, Forecasting, P&L Management, Team Management, B2B, Contact Centers, Business Development, Time Management, Solution Selling, Cross-functional Team...
Education
Chabot College
AA, General Studies
Joseph Koletty's AnswerNet Experience October 2011 - June 2013
Job CFO
Industry Accounting
Experience
Premier Office Solutions, Inc. November 2013 - Present
AnswerNet October 2011 - June 2013
Resource Intl Inc d/b/a Mishimoto Automotive March 2011 - August 2011
Keating Fibre International, Inc January 1999 - January 2010
American Sweeteners, Inc January 1995 - January 1999
M.L. Dessert Corp February 1992 - April 1995
Hansen Properties / Hansen Savings Bank November 1988 - February 1992
Laventhol & Horwath January 1984 - November 1988
Skills
Financial Reporting, Operations Management, Internal Controls, Leadership, Team Building, Financial Accounting, Accounting, Strategy, Auditing, Budgets, Financial Analysis, Financial Modeling, Internal Audit, Forecasting, Technical Recruiting, Process Improvement, GAAP, Managerial Finance, Finance, Management, SEC filings, Time Management, Accounts Receivable, General Ledger, Employee Benefits, Outsourcing, Credit, Software Documentation, Financial Statements, Cash Management, Insurance, Banking, Tax, Sarbanes-Oxley Act, Start-ups
Education
La Salle University - School of Business Administration 1981 — 1985
BS, Accounting
Archbishop Wood High School
Premier Office Solutions, Inc. November 2013 - Present
AnswerNet October 2011 - June 2013
Resource Intl Inc d/b/a Mishimoto Automotive March 2011 - August 2011
Keating Fibre International, Inc January 1999 - January 2010
American Sweeteners, Inc January 1995 - January 1999
M.L. Dessert Corp February 1992 - April 1995
Hansen Properties / Hansen Savings Bank November 1988 - February 1992
Laventhol & Horwath January 1984 - November 1988
Skills
Financial Reporting, Operations Management, Internal Controls, Leadership, Team Building, Financial Accounting, Accounting, Strategy, Auditing, Budgets, Financial Analysis, Financial Modeling, Internal Audit, Forecasting, Technical Recruiting, Process Improvement, GAAP, Managerial Finance, Finance, Management, SEC filings, Time Management, Accounts Receivable, General Ledger, Employee Benefits, Outsourcing, Credit, Software Documentation, Financial Statements, Cash Management, Insurance, Banking, Tax, Sarbanes-Oxley Act, Start-ups
Education
La Salle University - School of Business Administration 1981 — 1985
BS, Accounting
Archbishop Wood High School
Sarah Winslow's AnswerNet Experience October 2011 - July 2012
Job Business Development Representative at Iron Mountain
Industry Information Technology and Services
Experience
Iron Mountain June 2015 - Present
Iron Mountain July 2012 - June 2015
AnswerNet October 2011 - July 2012
GENEX Services, Inc. December 2010 - October 2011
CIGNA April 2010 - December 2010
Prudential Financial September 2009 - April 2010
American Red Cross September 2007 - May 2009
Skills
Sales Process, Call Centers, Workers Compensation, Salesforce.com, Account Management, Direct Sales, Sales, Cold Calling, CRM, Customer Retention, Sales Operations, Lead Generation, Solution Selling, Selling, Business Development, Team Building, Management
Education
Bucknell University 2005 — 2009
Sociology, Spanish
William Tennent High School
Iron Mountain June 2015 - Present
Iron Mountain July 2012 - June 2015
AnswerNet October 2011 - July 2012
GENEX Services, Inc. December 2010 - October 2011
CIGNA April 2010 - December 2010
Prudential Financial September 2009 - April 2010
American Red Cross September 2007 - May 2009
Skills
Sales Process, Call Centers, Workers Compensation, Salesforce.com, Account Management, Direct Sales, Sales, Cold Calling, CRM, Customer Retention, Sales Operations, Lead Generation, Solution Selling, Selling, Business Development, Team Building, Management
Education
Bucknell University 2005 — 2009
Sociology, Spanish
William Tennent High School
Isaac Rooker's AnswerNet Experience 2011 - Present
Job National Sales Consultant at AnswerNet
Industry Telecommunications
Experience
AnswerNet 2011 - Present
Nutrisystem 2007 - 2010
Skills
TV Production, Radio Production, Promotions, On-air, Radio, Promos, Television, Radio Broadcasting
Education
Indiana University of Pennsylvania 2004 — 2007
Communications
AnswerNet 2011 - Present
Nutrisystem 2007 - 2010
Skills
TV Production, Radio Production, Promotions, On-air, Radio, Promos, Television, Radio Broadcasting
Education
Indiana University of Pennsylvania 2004 — 2007
Communications
Nate Hlibichuk's AnswerNet Experience January 2009 - April 2010
Job Program Director at New Freedom Center
Industry Hospital & Health Care
Experience
New Freedom Center April 2009 - Present
AnswerNet January 2009 - April 2010
Alltel Wireless January 2005 - July 2008
Skills
Customer Service, Call Center, Team Building, Customer Retention, Coaching, Training, Customer Satisfaction, Sales, Account Management, Cold Calling, Direct Sales, Networking, Strategic Planning, Team Leadership, Workshop Facilitation, Program Management, Management, Public Speaking, Healthcare, Marketing
Education
North Dakota State University
New Freedom Center April 2009 - Present
AnswerNet January 2009 - April 2010
Alltel Wireless January 2005 - July 2008
Skills
Customer Service, Call Center, Team Building, Customer Retention, Coaching, Training, Customer Satisfaction, Sales, Account Management, Cold Calling, Direct Sales, Networking, Strategic Planning, Team Leadership, Workshop Facilitation, Program Management, Management, Public Speaking, Healthcare, Marketing
Education
North Dakota State University
Danet Owensby's AnswerNet Experience September 2006 - Present
Job Operator at AnswerNet
Industry Telecommunications
Experience
AnswerNet September 2006 - Present
Answer Network October 2004 - September 2006
FTD.com October 2003 - January 2004
Skills
Troubleshooting, Call Centers
Education
International Academy of Design and Technology-Chicago 2011 — 2015
DeVry University-Illinois
AnswerNet September 2006 - Present
Answer Network October 2004 - September 2006
FTD.com October 2003 - January 2004
Skills
Troubleshooting, Call Centers
Education
International Academy of Design and Technology-Chicago 2011 — 2015
DeVry University-Illinois
Stephen Clappart's AnswerNet Experience April 2004 - April 2008
Job Technician at Harris County District Attorney's Office
Industry Information Technology and Services
Experience
Harris County District Attorney's Office November 2009 - Present
Allis Chalmers April 2007 - November 2008
AnswerNet April 2004 - April 2008
Compaq Computer Corporation September 2000 - September 2001
Compaq Computer Corporation September 1997 - September 2000
Skills
Microsoft WIndows XP, Microsoft Windows 7, Microsoft Office..., Active Directory, Unix / Linux, HP Printers, Webjet Admin, HP Digital Sending..., Dell KACE, XP, Windows 7, HP, Microsoft Office, Troubleshooting, Windows Server, Computer Hardware, Technical Support, Networking, Hardware, Software Installation, DHCP, System Administration, Powershell, Servers, Network Administration
Education
Houston Community College 2012 — 2013
Enrolled, Computer Systems Networking and Telecommunications
Lone Star College System 1991 — 1993
Lone Star College System
Harris County District Attorney's Office November 2009 - Present
Allis Chalmers April 2007 - November 2008
AnswerNet April 2004 - April 2008
Compaq Computer Corporation September 2000 - September 2001
Compaq Computer Corporation September 1997 - September 2000
Skills
Microsoft WIndows XP, Microsoft Windows 7, Microsoft Office..., Active Directory, Unix / Linux, HP Printers, Webjet Admin, HP Digital Sending..., Dell KACE, XP, Windows 7, HP, Microsoft Office, Troubleshooting, Windows Server, Computer Hardware, Technical Support, Networking, Hardware, Software Installation, DHCP, System Administration, Powershell, Servers, Network Administration
Education
Houston Community College 2012 — 2013
Enrolled, Computer Systems Networking and Telecommunications
Lone Star College System 1991 — 1993
Lone Star College System
Michele Bulisco's AnswerNet Experience October 2009 - September 2010
Job Student at Portland Community College
Industry
Experience
Portland Community College September 2010 - Present
AVB Corp. February 2011 - November 2011
AnswerNet October 2009 - September 2010
Education
Portland Community College 2010 — 2015
Working toward Bachelor's Degree, Business Administration, Management and Operations
Portland Community College September 2010 - Present
AVB Corp. February 2011 - November 2011
AnswerNet October 2009 - September 2010
Education
Portland Community College 2010 — 2015
Working toward Bachelor's Degree, Business Administration, Management and Operations
Sherry Moreno's AnswerNet Experience March 2012 - Present
Job Call Center Supervisor at AnswerNet
Industry Telecommunications
Experience
AnswerNet March 2012 - Present
AnswerNet August 2010 - March 2012
NOVO 1 November 2008 - August 2010
Skills
Customer Service, Proficient Typing Skills, 10 Key Touch, Multi-line Phone, Filing, Data Entry, Supervisory Experience, Accurate Record Keeping, Accounts Receivable, Accounts Payable, Payroll, Microsoft Office
Education
Fresno Institute of Technology 1997 — 1998
Certificate of Completion, Computerized Accounting
Fresno City College
8 units, Computer Programs
AnswerNet March 2012 - Present
AnswerNet August 2010 - March 2012
NOVO 1 November 2008 - August 2010
Skills
Customer Service, Proficient Typing Skills, 10 Key Touch, Multi-line Phone, Filing, Data Entry, Supervisory Experience, Accurate Record Keeping, Accounts Receivable, Accounts Payable, Payroll, Microsoft Office
Education
Fresno Institute of Technology 1997 — 1998
Certificate of Completion, Computerized Accounting
Fresno City College
8 units, Computer Programs
Rachel Rabb's AnswerNet Experience April 2012 - May 2013
Job Electrical Engineering Student
Industry
Experience
Mobile Area Education Foundation March 2014 - Present
AnswerNet April 2012 - May 2013
Domino's Pizza April 2008 - May 2011
Romack Fiber-Optics Inc. October 2007 - April 2008
U.S. Navy September 2003 - December 2006
Skills
Customer Satisfaction, Troubleshooting, Team Leadership, Time Management, Customer Service, Leadership, Teamwork, Computer Hardware, Microsoft Office, Operations Management, Networking, Microsoft Word, Microsoft Excel, Call Centers, Windows, Customer Experience, PowerPoint, Management, Telecommunications, Windows 7, Software Documentation, Training, Manufacturing, Analysis, Team Management, Quality Assurance, Process Scheduler, Access, System Administration, Electronics, Supervisory Skills, Technical Support, Maintenance & Repair, Inventory Management, Process Improvement, Software Installation, Administration
Education
University of South Alabama 2012 — 2015
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Auburn University at Montgomery 2003 — 2003
Electrical and Electronics Engineering
Mobile Area Education Foundation March 2014 - Present
AnswerNet April 2012 - May 2013
Domino's Pizza April 2008 - May 2011
Romack Fiber-Optics Inc. October 2007 - April 2008
U.S. Navy September 2003 - December 2006
Skills
Customer Satisfaction, Troubleshooting, Team Leadership, Time Management, Customer Service, Leadership, Teamwork, Computer Hardware, Microsoft Office, Operations Management, Networking, Microsoft Word, Microsoft Excel, Call Centers, Windows, Customer Experience, PowerPoint, Management, Telecommunications, Windows 7, Software Documentation, Training, Manufacturing, Analysis, Team Management, Quality Assurance, Process Scheduler, Access, System Administration, Electronics, Supervisory Skills, Technical Support, Maintenance & Repair, Inventory Management, Process Improvement, Software Installation, Administration
Education
University of South Alabama 2012 — 2015
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Auburn University at Montgomery 2003 — 2003
Electrical and Electronics Engineering
Brandi Butler's AnswerNet Experience 2004 - May 2008
Job Program Coordinator at Texas Southern University
Industry Higher Education
Experience
Texas Southern University May 2008 - Present
AnswerNet 2004 - May 2008
Pappas Restaurants, Inc. 1996 - 2002
Skills
Program Development, Program Management, Community Outreach, Public Speaking, Event Planning, Student Affairs, Leadership, Recruiting, Customer Service, Time Management, Government, Interviews, Grants
Education
Texas Southern University 2014 — 2015
Master of Public Administration (M.P.A.), Public Administration, Graduate Studies
Texas Southern University 1996 — 2005
Bachelor of Science (BS), Business Administration and Management, General
Tarleton State University 1995 — 1996
Business Administration and Management, General
Texas Southern University
Masters in Public Administration, Public Administration
Texas Southern University May 2008 - Present
AnswerNet 2004 - May 2008
Pappas Restaurants, Inc. 1996 - 2002
Skills
Program Development, Program Management, Community Outreach, Public Speaking, Event Planning, Student Affairs, Leadership, Recruiting, Customer Service, Time Management, Government, Interviews, Grants
Education
Texas Southern University 2014 — 2015
Master of Public Administration (M.P.A.), Public Administration, Graduate Studies
Texas Southern University 1996 — 2005
Bachelor of Science (BS), Business Administration and Management, General
Tarleton State University 1995 — 1996
Business Administration and Management, General
Texas Southern University
Masters in Public Administration, Public Administration
Cosmin Negru's AnswerNet Experience August 2004 - September 2006
Job Engineering Administrator at Trump International Hotel & Tower Chicago
Industry Hospitality
Experience
Trump International Hotel & Tower Chicago February 2010 - Present
Electrical Innovations August 2006 - September 2008
AnswerNet August 2004 - September 2006
Skills
Customer Service, Event Management, Front Office, Hospitality, Hospitality Industry, Hospitality Management, Hotel Management, Hotels, Micros, Resorts
Education
Oakton Community College 2000 — 2002
Associate's degree, Business Administration and Management, General
Trump International Hotel & Tower Chicago February 2010 - Present
Electrical Innovations August 2006 - September 2008
AnswerNet August 2004 - September 2006
Skills
Customer Service, Event Management, Front Office, Hospitality, Hospitality Industry, Hospitality Management, Hotel Management, Hotels, Micros, Resorts
Education
Oakton Community College 2000 — 2002
Associate's degree, Business Administration and Management, General
Curtis Dodson's AnswerNet Experience September 2013 - November 2014
Job A/R Cash Admin at AnswerNet
Industry Telecommunications
Experience
AnswerNet September 2013 - November 2014
Education
McCann School of Business and Technology 2008 — 2010
Associate's Degree, Business Administration and Management, General, 3.67
AnswerNet September 2013 - November 2014
Education
McCann School of Business and Technology 2008 — 2010
Associate's Degree, Business Administration and Management, General, 3.67
Simone Clanton's AnswerNet Experience 2012 - 2012
Job Mixed Media Artist & Upcycling EcoArts Design Consultant
Industry Renewables & Environment
Experience
l'Objet d'Arte July 2011 - Present
AnswerNet 2012 - 2012
Ginya Japanese Restaraunt April 2004 - September 2006
Education
Portland State University 2009 — 2013
Cultural Anthropology
Portland Community College 2007 — 2009
Fine and Studio Arts
l'Objet d'Arte July 2011 - Present
AnswerNet 2012 - 2012
Ginya Japanese Restaraunt April 2004 - September 2006
Education
Portland State University 2009 — 2013
Cultural Anthropology
Portland Community College 2007 — 2009
Fine and Studio Arts
David Nies's AnswerNet Experience January 2014 - Present
Job National Sales Executive at AnswerNet
Industry Telecommunications
Experience
AnswerNet January 2014 - Present
Skills
Solution Selling, Account Management, Direct Sales, Customer Retention, Call Centers, Telecommunications, Salesforce.com, Lead Generation, Sales Management, Cold Calling, Sales Process, CRM, Sales, Customer Satisfaction, Sales Operations
Education
College of DuPage 1983 — 1985
Downers Grove South High School 1975 — 1979
Diploma
AnswerNet January 2014 - Present
Skills
Solution Selling, Account Management, Direct Sales, Customer Retention, Call Centers, Telecommunications, Salesforce.com, Lead Generation, Sales Management, Cold Calling, Sales Process, CRM, Sales, Customer Satisfaction, Sales Operations
Education
College of DuPage 1983 — 1985
Downers Grove South High School 1975 — 1979
Diploma
Traci Matthews's AnswerNet Experience March 2014 - Present
Job Operator at AnswerNet
Industry Telecommunications
Experience
AnswerNet March 2014 - Present
The Children's Place July 2013 - September 2013
Education
Essex Community College 2001 — 2003
AnswerNet March 2014 - Present
The Children's Place July 2013 - September 2013
Education
Essex Community College 2001 — 2003
Armando Damiano Jr.'s AnswerNet Experience June 2006 - December 2007
Job Food & Beverages Professional
Industry Food & Beverages
Experience
Rita's Italian Ice 2008 - 2008
AnswerNet June 2006 - December 2007
Education
Rider University 1988 — 1992
Bachelor of Business Administration (B.B.A.), Accounting
Mercer County Community College 1985 — 1988
Associate's degree, Business Administration and Management, General
Rita's Italian Ice 2008 - 2008
AnswerNet June 2006 - December 2007
Education
Rider University 1988 — 1992
Bachelor of Business Administration (B.B.A.), Accounting
Mercer County Community College 1985 — 1988
Associate's degree, Business Administration and Management, General
Scott Seman's AnswerNet Experience August 2014 - October 2014
Job Customer Service Supervisor
Industry Broadcast Media
Experience
Gap Inc. October 2014 - December 2014
AnswerNet August 2014 - October 2014
Educational Media Foundation - K-LOVE & Air1 Media Networks November 2008 - December 2013
Educational Media Foundation - K-LOVE & Air1 Media Networks September 2004 - November 2008
Education
Epic Bible College 2006 — 2008
Bachelor of Ministerial Arts, Theology/Theological Studies
Sierra College
Psychology
Gap Inc. October 2014 - December 2014
AnswerNet August 2014 - October 2014
Educational Media Foundation - K-LOVE & Air1 Media Networks November 2008 - December 2013
Educational Media Foundation - K-LOVE & Air1 Media Networks September 2004 - November 2008
Education
Epic Bible College 2006 — 2008
Bachelor of Ministerial Arts, Theology/Theological Studies
Sierra College
Psychology
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY