APAC Customer Services
Industry: Outsourcing company
DescriptionHeadquarters: Bannockburn, Illinois, United States CEO: Kevin T. Keleghan (13 Sep 2010–) Founder: Theodore G Schwartz Founded: 1973 Parent organization: NCO Group Subsidiary: jurisdiction of organization
APAC Customer Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at APAC Customer Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
APAC Customer Services Salaries. You can even request information on how much does APAC Customer Services pay if you want to. Learn about salaries, pros and cons of working for APAC Customer Services directly from the past employees.
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1,809 APAC Customer Services employees in database. Find out everything there's to know about APAC Customer Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
APAC Customer Services Employees
Time Warner Cable March 2015 - Present
NetSpend February 2014 - March 2015
APAC Customer Services July 2013 - December 2013
Verizon Wireless July 2003 - August 2012
AT&T Mobility August 1999 - May 2003
Skills
Employee Developement, Employee/ Departmental ..., Problem-Solving/Decision..., Performance/Productivity..., Time Management, Motivation/Team Building, Computer Savy, Confident/Enthusiatic, Takes..., Innovativeness, High Level Of..., Flexible to Change, High level of Intergity, Internet Explorer, Windows Vista, PeopleSoft, BMC Remedy, Quality Assurance, Microsoft Office 2007, Lotus Notes, IBM iSeries, Troubleshooting, Enterprise Architecture, Call Center, VSS, HLR, Excellent..., Extensive..., Motivational, Productivity Improvement, Excellent Team Builder, MTAS, MARS, IEX Total View, Job Coaching, Effectively Managed..., Performance Appraisal, Problem Solving, Project Coordination, Project Management, Wireless, Call Centers, Employee Training, Training, Blackberry, Customer Satisfaction, Technical Support, Customer Experience, Help Desk Support, Customer Retention
Education
Stephen F. Austin
Diploma, General Studies
Texas Southern University
Elementary Education
Aon Hewitt September 2014 - Present
APAC Customer Services September 2014 - Present
Daily Anarchist March 2013 - Present
Nielsen September 2013 - April 2014
Skills
Editorial, Blogging, Public Speaking, Proofreading, Journalism, Magazine Articles, Magazines, Ghostwriting, Storytelling, Editing, Copy Editing, Economics, Microsoft Office, Research, Writing, Market Research, Customer Service
Education
State College of Florida-Manatee-Sarasota 2011 — 2014
Associate of Arts (A.A.), Economics
Ludwig Von Mises Institute 2012 — 2013
Economics
Sarasota High School 2007 — 2011
High School Diploma
Microsoft July 2015 - Present
APAC Customer Services March 2015 - July 2015
APAC Customer Services October 2008 - March 2015
Volt November 2007 - July 2008
VMC August 2007 - August 2007
I.C. System October 2005 - July 2007
Adams Development October 2001 - July 2005
Goldmark Property Management September 1999 - October 2001
Best Buy October 1996 - December 1998
Control Data Systems, Inc. January 1992 - December 1992
Skills
Solution Selling, Writing, Communication, Sales Management, Salesforce Training, Microsoft Office, Software Licensing, Property Management, Public Speaking, Selling, Team Management, Distributed Team..., Coaching, Leadership, New Business Development, Building Relationships, Cross Selling, Sales, Retail Sales Experience, Partner Management, Cloud Computing, Program Management, Training Delivery, Account Management, Sales Operations, Microsoft Technologies, Customer Engagement, Microsoft Licensing, SaaS, Customer Satisfaction, Direct Sales, Customer Service, Information Technology, Sales Presentations, Team Leadership, Call Centers, Management, Adult Education, Forecasting, Customer Retention, Enterprise Software, Sales Process, Marketing, Lead Generation, Channel Sales, CRM, Training, Team Building
Education
The University of North Dakota School of Law 1993 — 1996
University of Oslo (UiO) 1994 — 1994
Det Juridiske Fakultet (School of Law)
The University of North Dakota 1988 — 1993
BA, English/Honors
Verizon Wireless September 2004 - Present
Verizon Wireless March 2003 - November 2005
Verizon Wireless February 2000 - March 2003
APAC Customer Services November 1998 - February 2000
APAC Customer Services February 1998 - November 1998
Education
Strayer University 2008 — 2015
Associate of Arts (A.A.), Information Technology
Spring Valley High School 1992 — 1996
High School Diploma, 12th
Teachers On Call - TOC 24/7 January 2014 - Present
YMCA Lake Geneva May 2012 - Present
Ripples Behavioral Solutions September 2011 - February 2012
Dungarvin February 2009 - May 2010
APAC Customer Services August 2000 - January 2005
Little City Foundation August 1992 - August 2000
Skills
Management, Education and Training, Crisis Communications, Proposal Writing, Budget Process, Cross-functional Team..., Leadership, Mental Health, Crisis Intervention, Social Services, Technical Writing, Teaching, Creative Writing, Training, Leadership Development
Education
Southern Illinois University, Carbondale 1980 — 1983
Master of Arts (M.A.), English Language and Literature/Letters
Southern Illinois University, Carbondale 1980 — 1983
Master's Degree, English Language and Literature, General
Southern Illinois University, Carbondale 1976 — 1980
Bachelor of Arts (B.A.), Psychology and English
State of Texas January 2011 - June 2014
On the Spot Repair January 2009 - December 2013
APAC Customer Services April 2007 - November 2010
Marrsh USA, Inc. July 2003 - November 2006
Travelodge May 2000 - August 2003
Skills
Account Management, Microsoft Office, Microsoft Excel, Micrsoft Word, Microsoft Access, Microsoft Outlook, Lotus Notes, Peachtree, Knowledge of GAAP, Analysis, Financial Analysis
Education
Texas State University 1998 — 2002
Bachelor of Business Administration (BBA), Accounting and Finance, 3.2
Woodsboro High School 1994 — 1998
Advanced Diploma, 4.0
Allure Tanning and Skin Reawakening Studio May 2013 - Present
APAC Customer Services January 2004 - February 2006
The Sharper Image 2003 - 2004
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Microsoft Exchange, Web Applications, Alternative Medicine, Oxygen Therapy, Administrative..., Office Management, Office Administration, Natural Products, Natural Sciences, Social Skills, Business Planning, Business Strategy, Small Business, Start-up Ventures, Natural Health Products, Tanning, sunless tanning, Cellular Communications, Customer Service, Customer Satisfaction, Customer Support, Customer Insight, Social Networking
Education
Southern Methodist University 2013 — 2017
still working on it..., BBA and Master of Science in Entrepreneurship
Crandall High School 1999 — 2001
Mesquite High School 1997 — 1999
Warrior Pointe Inc August 2014 - Present
Warrior Pointe Inc 2014 - 2015
Warrior Pointe Inc 2014 - 2015
Warrior Pointe September 2014 - 2014
Reyes & Sons Remodeling Services 2007 - December 2011
FansEdge March 2006 - September 2007
Empire Today January 2002 - September 2004
APAC Customer Services 2000 - 2001
US Army November 1978 - October 1986
Skills
Customer Retention, Call Centers, Customer Satisfaction, Training, Customer Service, Leadership, Employee Relations, Sales, Coaching, Team Leadership, Troubleshooting, Team Building, Army, Process Improvement, Customer Experience, Supervisory Skills, Sales Management, Management, Microsoft Excel, Intelligence Analysis, Outlook, Sales Operations, Social Media, Dispatching, Telemarketing, Call Center, Customer Support, Employee Training, Microsoft Word, Military Experience, Inside Sales, E-commerce, Classroom Instruction, Office Management, New Hire Training, Customer Service..., Customer Engagement, PowerPoint, Sales Support, Multichannel Customer..., Multi-channel Retail, Telephone Skills, Phone Etiquette, Scheduling, Microsoft Office 2007, Construction, Carpentry, Spreadsheets, Social Media Marketing, Social
Education
Texas Tech University 1984 — 1986
History
Thomas Kelly High School 1973 — 1977
Convergys January 2015 - Present
APAC Customer Services March 2001 - December 2014
Skills
Workforce Management, Call Centers, ACD, Avaya, BPO, Call Center Development, Contact Centers, Customer Retention, Customer Satisfaction, Inbound Marketing, Offshoring, Operations Management, Outsourcing, Performance Management, Service Delivery, Sla, Technical Support, Telemarketing, Transition Management, Vendor Management, Customer Experience, Attrition, COPC, IEX, KPO, eWFM, Blue Pumpkin, Contact Center..., Contact Center...
Education
Southern Technical College 2010 — 2014
Nylife Securities April 2004 - Present
New York Life Insurance Company April 2004 - Present
BNI 2014 - 2015
BNI 2014 - 2015
APAC Customer Services December 1997 - May 1999
Skills
Retirement Planning, Licensed Life Insurance..., Licensed Long-Term Care, Estate Planning, Fixed Annuities, Life Insurance, Disability Insurance, Long Term Care Insurance, Term Life Insurance, Customer Service, Employee Benefits, Leadership, Sales, Team Building, Mutual Funds, Retirement, Marketing
Education
Texas A&M University-Kingsville 1998 — 2003
BBA, Marketing
Ingleside High School 1992 — 1996
Diploma
UnitedLex Corporation 2015 - Present
Essense of Australia November 2014 - 2015
Kansas City Power & Light May 2010 - November 2014
Kansas City Power & Light June 2007 - May 2010
Remel July 2006 - May 2007
Weyerhaeuser December 2003 - July 2006
Alliant Energy July 2001 - August 2003
Rockwell Collins March 1999 - July 2001
APAC Customer Services March 1998 - March 1999
Arthur Andersen & Co. June 1996 - March 1998
Skills
Process Improvement, Business Analysis, Program Management, Budgets, Business Process..., Accounting, Finance, Product Development, Program Implementation, Profit Margins, Teamwork, Collaborative Problem..., Procurement Contracts, Contract Negotiation, Strategic Planning, Benchmarking, Building Relationships, Profit Maximization, PeopleSoft, Financial Reporting, Auditing, Financial Analysis, General Ledger, Management, SAP Implementation, SAP ERP, Hyperion
Education
University of Kansas 2003 — 2007
Master of Business Administration (MBA)
University of Iowa 1990 — 1995
Bachelor of Business Administration (BBA), Finance, General
Happy. November 2013 - Present
Flex-Staff May 2015 - July 2015
Kaminski & Pozorski November 2011 - October 2014
Dermatology Associates of Wisconsin, S.C. May 2010 - March 2011
APAC Customer Services September 2009 - March 2010
Siegfried and Jensen August 2008 - August 2009
Skills
Administrative..., Customer Service, Audio Transcription, Legal Assistance, Microsoft Excel, Microsoft Word, Phone Etiquette, Time Management, Filing, Microsoft Office, Accurate Data Entry, PowerPoint, Outlook, English Grammar, Taking Minutes, Great Plains Software, Call Centers, Direct Client...
Education
Salt Lake Community College 2005 — 2005
GED, General Education
Centro Inc March 2003 - July 2015
City of Muscatine January 2010 - December 2013
ATK December 2002 - March 2003
APAC Customer Services June 2000 - May 2002
University of Iowa - Center for Health Effects of Environmental Contamination August 1998 - May 2000
Weber Marking Systems October 1996 - July 1998
Capcom September 1995 - October 1996
Motorola February 1994 - September 1995
Skills
Microsoft SQL Server, ASP, Strategic Planning, IIS, SQL, ASP.NET, JavaScript, VBScript, Software Development, Project Management, Database Administration, HTML, Process Improvement, Access, Troubleshooting, Visual Studio, Visio, T-SQL, Public Speaking, Microsoft Office
Education
Southern Illinois University at Carbondale 1989 — 1993
Bachelor of Science, Engineering Technology
HuTerra October 2013 - Present
Aver Informatics, Inc. April 2012 - July 2013
Pool Works, Inc. May 2008 - August 2011
APAC Customer Services October 2007 - March 2008
J & J Builders of Northeast WI, Inc. March 2005 - June 2006
Badgerland Buildings, Inc. January 2003 - March 2005
Bayland Builings, Inc. February 1992 - June 2002
Green Bay Packaging, Inc. February 1985 - January 1992
Skills
Construction Accounting, Office Management, Customer Service, Payroll, Accounts Payable, Accounts Receivable, Invoicing, Training, Human Resources, Microsoft Excel, Accounting, Interviews, General Ledger, Insurance, Budgets, Microsoft Office, Construction, Project Planning
Education
Northeast Wisconsin Technical College 2012 — 2014
Associate's degree, Accounting
St. Norbert College 1982 — 1984
Associate's degree, Accounting
Neiman Marcus 1997 - 2014
APAC Customer Services 1996 - 1997
Mazzio's Corporation 1988 - 1996
Skills
Call Centers, BPO, Retail, Customer Service, Leadership, Management, Customer Satisfaction, Sales, Project Management, Process Improvement, Team Leadership, Business Analysis, Strategy, Teamwork, Workforce Management, Training, Planning, Team Building, Recruiting, Customer Retention, Leadership Mentoring, Vendor Management, Analysis, Hiring, Operations Management, Executive Management, Quality Improvement, Planning Budgeting &..., Technical Support, Accounts Payable, Account Reconciliation
Education
Northlake College Irving, TX 2000 — 2004
Business Administration, Management and Operations, 3.4
Tulsa Community College 1988 — 1993
Accounting
Texas A&M University-Commerce 1987 — 1987
M. A. Polce Consulting, Inc. May 2014 - Present
The State University of New York May 2014 - August 2014
Lowe's Companies, Inc. September 2013 - May 2014
Empire Building Diagnostics June 2010 - December 2013
APAC Customer Services September 2012 - June 2013
State University of New York Institute of Technology at Utica/Rome August 2011 - May 2012
Perry's Ice Cream May 2011 - August 2011
Akron Central School January 2008 - January 2010
Skills
Public Speaking, Network Hardware, Hardware Installation, Data Analysis, Hardware, Software Installation
Education
State University of New York Institute of Technology at Utica/Rome 2010 — 2014
Bachelor of Science (BS), Computer information systems and Networking and Computer Security, 3.2
Space Coast Credit Union August 2014 - Present
APAC Customer Services October 2010 - September 2013
Mt's Chophouse August 2009 - August 2010
Skills
Customer Service, Customer Retention, Sales, Supervising, Dishwashing, Cooking, Data Entry, Cold Calling, Inbound Marketing, Outbound Marketing, Verification, Escalation Resolution, Customer Experience, Customer Satisfaction, IEX, Phone Etiquette
Education
Eastern Florida State College 2013 — 2016
Bachelor of Business Administration (BBA)
Santa Fe College 2008 — 2010
Armfield Insurance dba GEICO November 2012 - June 2014
GEICO September 2007 - November 2012
Man2Man Fatherhood Initiative July 2005 - August 2007
Washington Mutual Bank December 2002 - August 2005
HomeGold Mortgage Inc. July 2001 - December 2002
University of South Carolina May 2001 - July 2001
APAC Customer Services December 2000 - July 2001
Burger King Corporation June 1996 - December 2000
Skills
Insurance, Management, Data Entry, Call Centers, Access, Six Sigma, Payroll, Employee Benefits, Loans, Yellow Belt, Call Center, Customer Satisfaction, Spreadsheets, Customer Service, Sales, SQL, Oracle SQL Developer, Computer Hardware, Computer Proficiency, Computer Science, Microsoft Office, Motivational Speaking
Education
Strayer University-Virginia 2010 — 2012
Master's degree, Computer Software Engineering
University of South Carolina-Columbia 1997 — 2002
Bachelor of Science (B.S.), Hospitality Administration/Management
Lowe's home improvement November 2014 - Present
Lowe's Home Improvement July 2014 - October 2014
Kiran Analytics April 2013 - October 2014
Lowe's Home Improvement February 2014 - June 2014
UMB Bank November 2001 - November 2012
APAC Customer Services February 1998 - June 2001
Skills
Financial Regulation, Operations Management, Internal Audit, Customer Service, Management, Close Attention to..., Cash Handling Experience, New Hire Training, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Career Development..., Organization &..., Team-oriented, Dependable Team Player, Ethical Leadership, High Level Of..., Business Travel, Staff Development, Performance Measurement, Confidence Building, Discretion, Emotional Intelligence, core competencies, Call Centers, Multi Tasking, Banking, Retail Banking, Loans, Human Resources, Sales, Employee Training, Consumer Lending, Interviews, Process Improvement, Training, Team Building
Education
University of Phoenix 2007 — 2009
Bachelor's of Science, Management
Southwestern Illinois College 2002 — 2004
Associate of Arts (A.A.), General Studies
Taco Time Northwest October 2013 - Present
Seven Rivers LGBT October 2009 - Present
International Order of Job's Daughters October 1996 - Present
Integrated Development Services August 2013 - September 2013
Massage Envy February 2012 - August 2013
Healers of Avalon, LLC January 2010 - May 2011
Office Max November 2009 - January 2011
Globe University November 2009 - December 2010
Healers of Avalon 2010 - 2010
APAC Customer Services May 2009 - August 2009
Skills
Pregnancy Massage, Reiki, Crystal Healing, Therapeutic Massage, Craniosacral Therapy, Energy Healing
Education
Globe University 2009 — 2010
Spokane Community College 2008 — 2009
Northwest Noetic School of Massage 2005 — 2006
Spokane Falls Community College 2001 — 2002
Globe University
Associates of Arts Degree, Massage Therapy
Geeks on Site April 2014 - Present
APAC Customer Services August 2012 - October 2013
Skills
Cisco Technologies, Telecommunications, Call Centers, Avaya, Troubleshooting, Service Delivery, VoIP, Technical Support, Active Directory, Outsourcing, Vendor Management, Windows Server, Contact Centers, Windows 7, Computer Hardware, Windows XP, Windows 8, Windows 8.1, Bash, Unix
Education
State University of New York Institute of Technology at Utica/Rome 2008 — 2013
Bachelor's degree, Computer Systems Networking and Telecommunications
Overhead Door Corporation February 2015 - Present
Overhead Door Corporation November 2013 - February 2015
ORIX Corporation February 2013 - October 2013
ORIX Corporation May 2011 - February 2013
ORIX Corporation October 2007 - November 2011
Ceridian January 2007 - September 2007
Ceridian July 2002 - January 2007
APAC Customer Services September 2000 - July 2002
Fritz Companies 1999 - 2000
AOL 1997 - 1999
Skills
Payroll, Ceridian, Employee Benefits, Benefits Administration, Open Enrollment, HRIS, Benefits, Payroll Processing, Data Entry, Word, Excel, Process Improvement, PowerPoint, Tax, Wellness Initiatives, SOX, Sarbanes-Oxley Act, Microsoft Excel, Microsoft Word, Human Resources, SharePoint, New Hire Orientations, Customer Service, Leadership, Deferred Compensation, Training, FMLA, Wellness, Account Reconciliation, Accounting, ADP Payroll, PeopleSoft, Employee Relations, Interviews, Auditing, Ceridian Payroll System, Leave of Absence, Kronos, 401k, ADP ReportSmith, Garnishments, Multi-state Payroll..., Onboarding, COBRA, Multi-State Sales Tax, Payroll Taxes
Education
University of North Texas 2012 — 2014
MBA, Organizational Behavior Studies
Texas Woman's University 2010 — 2011
BSBA, Human Resources
Tarrant County College 2007 — 2009
AA, Associate of Arts for Transfer to 4 year
El Reno High School 1994 — 1997
High School Diploma, General
APAC Customer Services September 2013 - Present
American Income Life Insurance Company April 2013 - Present
Lowe's Home Improvement July 2012 - November 2012
Lowe's Home Improvement April 2009 - November 2012
Skills
Windows & Mac operating..., English to French, French to English, German to English, English to German, Proficient Typing Skills, Word Processing, Overseas Experience, Learning Quickly, People Skills, People-oriented, Strong work ethic, Telephone Skills, Customer Service
Education
St. Ambrose University 2006 — 2007
RMK Consulting, Inc. March 2014 - Present
Xerox August 2008 - March 2014
APAC Customer Services July 1996 - August 2008
Skills
Outsourcing, CRM, Call Center, Management, New Business Development, Strategic Planning, Business Development, BPO, Customer Satisfaction, Leadership, Customer Retention, Training, Vendor Management, Team Building, Account Management, Contact Centers, Inbound Marketing, Telecommunications, Selling, Workforce Management, Sales Management, Customer Experience, Lead Generation, Operations Management, Business, B2B, Salesforce.com, Call Centers, Call Center Development, Process Improvement, Consulting, Sales
Education
St. Ambrose University
BBA, Marketing
University of Iowa - Henry B. Tippie College of Business
APAC Customer Services September 2013 - Present
APAC Customer Services September 2013 - Present
APAC Customer Services July 2010 - September 2013
Skills
Call Centers, Customer Satisfaction, Outsourcing, Workforce Management, BPO, Telemarketing, Personal Training, Group Exercise
Education
Stephen F. Austin State University 1998 — 2005
Bachelor of Science (B.S.), Biology and Psychology
Law Firm, PLLC April 2013 - Present
Strayer University April 2011 - September 2013
APAC Customer Services October 2012 - March 2013
American Express January 2004 - May 2011
SPHERION STAFFING January 2003 - December 2003
GLOBAL CROSSING TELECOMMUNICATIONS, INC January 1997 - January 2002
FIRST INVESTORS LIFE INSURANCE, INC January 1995 - January 1997
CITIBANK, NA January 1990 - January 1995
Skills
Call Center, Vendor Management, Process Improvement, Captivate, Project Management, Consulting, Leadership, Instructional Design, Data Analysis, Training, Performance Management, Risk Management, Coaching, Customer Satisfaction, Six Sigma, Change Management, Microsoft Office..., Aspect, eWFM, Insight,..., Proficiency in..., Effective PC..., Call Centers, Management, Quality Assurance, Customer Experience, Customer Service, Team Building, Team Management, Recruiting, Employee Relations, Employee Benefits, Personnel Management, Human Resources, Leadership Development, Policy, Sales, Business Process..., New Hire Orientations, Analysis, Employee Training, Team Leadership, Organizational..., Operations Management, Customer Retention, Interviews, Employee Engagement, Hiring, Workforce Management, Onboarding, Time Management, Talent Management
Education
Strayer University-North Carolina 2011 — 2013
Master's Degree, Health Service Administration, 3.6
University of Phoenix 2008 — 2010
Bachelor's of Science, Psychology; business, 3.2
AXIA University 2007 — 2008
Associate's degree, Business/Managerial Economics, 3.6
Genesis Health System July 2013 - Present
John Deere November 2010 - July 2013
APAC Customer Services May 2009 - November 2010
John Deere October 2008 - February 2009
Johnsonville Sausage March 2003 - April 2008
SEEK Careers/Staffing June 1999 - March 2003
Skills
Employee Relations, Talent Management, Talent Acquisition, Succession Planning, Performance Management, Recruiting, Onboarding, Applicant Tracking..., Sourcing, Technical Recruiting, HRIS, Employee Engagement, Human Resources, College Recruiting, HR Policies, Organizational..., Workforce Planning, Benefits Administration, Deferred Compensation, New Hire Orientations, Personnel Management, Interviews, Leadership, FMLA, Labor Relations, Strategic Planning, Employee Benefits, Benefits Negotiation
Education
University of Wisconsin-Milwaukee 2002 — 2005
Masters, Human Resources and Labor Relations
St. Ambrose University 1994 — 1997
BS, Psychology
AmerisourceBergen October 2010 - Present
HomeTrust Banking Partnership January 2009 - April 2010
HSBC October 2005 - December 2008
Telerx April 2003 - October 2005
APAC Customer Services April 2002 - March 2003
TeleSpectrum February 1997 - January 2002
SOMAR Inc. (acquired by TeleSpectrum) September 1992 - February 1997
Food Lion November 1986 - September 1992
Skills
Employee Relations, Talent Management, Talent Acquisition, Human Resources, Organizational..., HRIS, Management, Leadership, Personnel Management, Benefits Administration, Performance Management, Recruiting, Strategy, Mergers & Acquisitions, Training, Program Management, Outsourcing, Deferred Compensation, Strategic Planning, Policy, Payroll, Executive Management, Start-ups, Onboarding, Succession Planning, Workforce Planning
Education
Southern New Hampshire University 1981 — 1984
Bachelors, Marketing
Montachusett Area Regional Transportation Services December 2014 - Present
APAC Customer Services September 2014 - December 2014
Sears Holdings Corporation June 2014 - September 2014
CROSSMARK May 2014 - September 2014
Teddy Bear Portraits April 2013 - October 2013
Avon March 2012 - October 2012
Avon September 2009 - October 2012
CJ Banks October 2007 - July 2009
Skills
Customer Service, Sales, Social Networking, Event Planning, Marketing, Retail, Team Building, Microsoft Office, Coaching, Small Business, Microsoft Word, Public Speaking, Social Media, Social Media Marketing, Fundraising, Fragrance, Online Marketing, Nonprofits, Sales Management, Marketing Communications, Event Management, Customer Satisfaction, Direct Sales, Sales Presentations, Customer Retention, New Business Development, Training, Strategic Planning, Leadership
Education
State University of New York College at Potsdam 1986 — 1989
Alcon, a Novartis company November 2013 - Present
Alcon Laboratories, Inc. August 1999 - November 2013
APAC Customer Services July 1995 - August 1999
TruGreen LandCare February 1993 - June 1995
Skills
Medical Devices, Territory Management, Process Improvement, Cross-functional Team..., Sales Management, Product Launch, Sales Operations, Account Management, Customer Service, Sales Effectiveness, Pharmaceutical Industry, Product Management, New Business Development, Vendor Management, Project Management, Team Leadership, Strategic Planning, Supply Chain Management, Business Analysis, Change Management, Program Management, Competitive Analysis, Business Strategy, Sales Force Development, Quality Assurance, Business Intelligence, Team Building, Performance Management, Data Analysis, CRM, Sales
Education
Texas Christian University - M.J. Neeley School of Business 2001 — 2003
MBA
The University of Texas at Arlington - College of Business 1987 — 1994
BBA, Marketing
Universal Management Solutions (UMS) January 2013 - Present
APAC Customer Services January 2012 - December 2012
APAC Customer Services August 2010 - January 2012
APAC Customer Services November 2009 - July 2010
Microsoft (Volt Technical Resources) February 2009 - October 2009
Skills
SharePoint, Microsoft CRM, Account Management, Solution Selling, Cloud Computing, SaaS, Avaya, Enterprise Software, Selling, Sales, Salesforce.com, Customer Service, Strategy, Leadership, Channel Partners, Management, Direct Sales, Lead Generation, Sales Management, Vendor Management, Customer Satisfaction, Sales Operations, Virtualization, CRM, Business Development, Training, Time Management, Software Documentation, Sales Process, Call Centers, Partner Management, Forecasting, Unified Communications, Software Asset..., Professional Services, Cold Calling, Software Licensing
Education
Rasmussen College 2008 — 2010
Associates, Criminal Justice
The University of North Dakota 2005 — 2007
Criminal Justice and Political Science
Fargo South High School 2003 — 2005
Diploma
APAC Customer Services October 2012 - Present
Sports Authority January 2011 - October 2012
Sports Authority October 2010 - January 2011
TJX May 2008 - August 2008
Sports Authority November 2006 - August 2008
Skills
Sales, Training, Billing Services, Invoicing, Inventory Management, Data Entry, Management, Visual Merchandising, Microsoft Office, TPX, Oracle Applications, Customer Experience
Education
St. Petersburg College 2006 — 2013
Bachelor of Applied Science (BASc), Health Services Administration
Hillsborough Community College 2006 — 2008
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Kroger January 2012 - June 2014
Layered Tech October 2006 - January 2011
American Ironhorse 2004 - 2006
Sprint PCS 1997 - 2002
APAC Customer Services 1992 - 1993
Skills
Vendor Management, Highly responsible, Speech, CMS, Microsoft Office, Baan, Purchasing, Inventory Control, Forecasting, Warehousing, Management, Procurement, Negotiation, Leadership, Outlook, Problem Solving, Human Resources, Access, Budgets, Program Management, Process Improvement, Contract Negotiation, Team Building, Microsoft Excel, Inventory Management, Change Management, Business Strategy
Education
Tarrant County College 2000 — 2003
Associates, Associates in Applied Science Personal Computer Support
Tarrant County College 1990 — 1992
-Associates in Arts, Business
Marketing Werks June 2012 - Present
Hard Rock Cafe June 2010 - Present
LA Fitness September 2009 - Present
GameStop October 2004 - Present
Maurices January 2004 - April 2006
Charitable Resource Foundation January 2004 - April 2006
APAC Customer Services April 2001 - August 2004
Skills
Marketing Strategy, Customer Service, Public Relations, Facebook, Social Media Marketing, Microsoft Office, Social Networking, Social Media, Advertising, Press Releases, Event Management, Microsoft Word, PowerPoint, Event Planning, Sales
Education
Southern Illinois University, Carbondale 2006 — 2008
Art, Animation & Spanish
Black Hawk College (East Campus) 2004 — 2006
--, Art, Spanish
Kewanee High School 2000 — 2004
High School Diploma, Gen. Ed.
cass travel January 2005 - Present
APAC Customer Services December 2000 - April 2002
Hewitt Associates LLC January 2000 - August 2000
DER Travel January 1999 - December 1999
American Airlines June 1998 - January 1999
Globe Glass & Mirror Co/ Vistar July 1996 - 1998
Skills
Marketing Strategy, Event Management, Hospitality, Entrepreneurship, Social Media Marketing, Social Media, Marketing, Tourism, Hotels, New Business Development, Restaurants, Online Marketing, Small Business, Online Advertising, Customer Service
Education
Strayer University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Admin/Psychology
American Airlines Travel Acadmy 1997 — 1997
Travel and Hospitality Certificate, Hospitaliity
The Results Companies December 2012 - Present
The Results Companies April 2011 - December 2012
APAC Customer Services June 2009 - February 2011
Promark Research Corporation 2008 - 2009
Skills
Workforce Management, Call Center Development, Contact Centers, Call Centers, Customer Experience, BPO, Telemarketing, Customer Service, Inbound Marketing, Process Improvement, Vendor Management
Education
Sam Houston State University 2004 — 2009
Bachelor of Fine Arts (BFA), Theatre/Theater
Premier Jewelry & Loan February 2014 - Present
APAC Customer Services June 2012 - December 2013
Lifetouch Portrait Studios March 2008 - August 2010
Dickey's Printing June 2006 - February 2009
Skills
Customer Service, Microsoft Office, Adobe Creative Suite, Microsoft Word, Microsoft Excel, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, Illustrator, InDesign
Education
The Art Institute of Pittsburgh-Online Division 2007 — 2015
Associate of Arts (AA), Graphic Design
Rotary International August 2012 - Present
NV Design & Build August 2012 - Present
Northern Valley Builders, LLC. January 2006 - Present
RAS Carpentry November 2006 - February 2009
Smaldone Contracting January 1994 - January 2007
Colonial Life / Beneficial Life 1996 - 2003
APAC Customer Services September 1998 - April 2002
McDonald's Corporation September 1992 - October 1996
Skills
Customer Service, Following Up, Follow Through, Quality Control, Quality Management, Networking, Team Building, Process Scheduler, Construction, Custom Remodeling, Restoration, Restorative Practices, Property Management, Value Engineering, Sales, Long-term Customer..., Retention Management, Retention Strategies, Attrition Reduction, Marketing, Marketing Research, Custom Homes, Strategic Negotiations, Negotiation, Critical Thinking, Problem Solving, Problem Analysis, Committed to Customer..., Volunteering, Client-focused, BBQ, Popcorn, Cooking, Reading, Recruiting, Human Resources, Payroll, Real Estate, Small Business, Customer Satisfaction, Renovation, Management, Residential Homes, Contractors, Project Management, Time Management, Business, Carpentry, Cold Calling, Contract Negotiation
Education
SUNY Cortland 1998 — 2000
Elementary Education
Herkimer County Community College 1994 — 1996
Athletic Training/Trainer
Ilion Jr-Sr High School 1986 — 1992
General Studies, Graduate
ContinuUs (The new name of Southwest Family Care Alliance) December 2012 - Present
Community Health Partnership Inc. June 2008 - December 2012
Community Health Partnership Inc. May 2007 - June 2008
Community Health Parntership Inc. May 2006 - May 2007
Wisconsin Department of Workforce Development-Unemployment Benefit Center November 2002 - November 2005
R.E.A.C.H Inc. October 2001 - November 2002
APAC Customer Services July 2000 - September 2001
Skills
Call Center, Insurance, Customer Service, Data Entry, Customer Satisfaction, Microsoft Office, Outlook, Microsoft Excel, Organization, Microsoft Word, Leadership, Sales, Process Improvement, PowerPoint, Event Planning, Access, Microsoft Office 2007, OneNote, Call Centers, Medicaid, Program Management, Employee Relations, Training, Software Documentation, HIPAA, Employee Benefits, Fundraising, Marketing, System Administration, Medicare, Data Analysis, Performance Management, Healthcare, Policy, Quality Improvement, Case Managment, Conflict Resolution, Nonprofits
Education
University of Wisconsin-Stout 2000 — 2002
Master's degree, Vocational Rehabilitation Counseling/Counselor
University of Wisconsin-River Falls 1997 — 2000
Bachelor of Science (B.S.), Liberal Arts and Sciences/Liberal Studies
Miami-Dade Community College-Wolfson Campus 1995 — 1997
Secondary Education and Teaching
Smith College 1996 — 1996
Summer Study
Watertown Senior High School 1993 — 1995
High School Diploma
Leapforce July 2010 - August 2012
PNP Internet Marketing Pros August 2010 - June 2011
Teacher's Workshop March 2008 - March 2009
Currahee Books March 2008 - March 2009
APAC Customer Services March 2006 - December 2007
Skills
Call Center, Workforce Management, Outsourcing, Customer Satisfaction, Customer Service, Contact Centers, Customer Experience, Process Improvement, Telecommunications, Performance Management, Call Center Development, Microsoft Office, Team Leadership, Operations Management, Coaching, WordPress
Education
The University of Georgia
History
The University of Georgia
Bachelor of Arts (B.A.), History
SAP 2012 - Present
Syclo January 2012 - June 2012
kgb 2010 - 2011
Alpine Access 2003 - 2008
APAC Customer Services 2005 - 2006
Clarify 1995 - 2000
Skills
SaaS, Enterprise Software, Cloud Computing, Solution Selling, Salesforce.com, Professional Services, Mobile Devices, Mobile Applications, Mobile Device Management, Mobile Technology, Customer Service, Direct Sales, Sales Process, Strategic Partnerships, Sales, CRM, Lead Generation, Software Industry, Start-ups, Go-to-market Strategy, Telecommunications
Education
Texas Tech University 1983 — 1986
BA MIS, Management Information Systems
STS International, Inc. a Cameo Global, Inc. Company June 2015 - Present
U.S. Cellular May 2010 - July 2014
Ponvia Technology March 2009 - May 2010
AT&T March 2007 - March 2009
FTD March 2006 - March 2007
ICT Group September 2005 - March 2006
APAC Customer Services January 2004 - September 2005
CCC Information Services October 1999 - December 2003
Ameritech October 1997 - October 1999
Citigroup January 1992 - October 1997
Education
Texas State University-San Marcos 1986 — 1988
BBA
Fairborn Baker High School 1978 — 1981
High School
The Results Companies May 2015 - Present
MoneyGram International September 2003 - April 2015
Protocol Marketing 2002 - 2003
APAC Customer Services 1993 - 2002
Skills
BPO, Leadership, Relationship Management, Contact Centers, Change Management, Operations Management, Call Center, Business Process..., Account Management, Workforce Management, Customer Experience, Cross-functional Team..., Process Improvement, Call Centers, Vendor Management, Customer Service, Customer Satisfaction, Outsourcing, Customer Retention, Team Leadership, Banking, Business Analysis, Strategy, Management, Performance Management, Executive Management, Team Building, Strategic Planning, Financial Services, Product Management, Business Development, CRM, Program Management, Budgets, Team Management, Telecommunications, Training, Credit Cards, Call Center Development, Strategic Negotiations, Contract Negotiation
Education
University of Denver 2006 — 2012
Bachelor's degree, Business Administration, Management and Operations, Graduated with high honors
South Dakota State University 1988 — 1992
Harris-Lake Park High School 1984 — 1988
Lincoln County Corporation Counsel October 2013 - Present
Lincoln County Administration October 2013 - Present
Forward Financial Bank November 2012 - October 2013
Jensen, Scott, Grunewald & Shiffler, S.C. December 2011 - April 2012
APAC Customer Services May 2011 - December 2011
La Crosse County District Attorney June 2010 - August 2010
Athens Area Credit Union March 2009 - August 2009
Athens Area Credit Union December 2008 - August 2009
Skills
Legal Compliance, Positive Employee..., Employee Training, Employee Benefits, Employee Wellness, Legal Writing, Public Speaking, Legal Research, Legal Issues, Online Learning, Business Communications, Time Management, Recruitment Advertising, Team Leadership, Outlook, Microsoft Office, Computer Proficiency, PowerPoint, Networking, Training, Spanish, Customer Service, Banking, Employment Law, Diversity Training, Safety Training Programs, Foreclosures, Bankruptcy, Healthy Lifestyle, Fitness Training, Microsoft Excel, Microsoft Word, Leadership, Event Planning
Education
Northwestern California University School of Law 2015 — 2018
Juris Doctor (JD) and Bachelor of Science in Law (BSL)
University of Wisconsin-Eau Claire 2008 — 2011
Bachelor of Business Administration (BBA), Management Major Certificate of International Business and Certificate of Leadership, 3.83
Southern Cross University 2010 — 2010
Business, Management
AT&T 2003 - 2013
APAC Customer Services 1997 - 2003
Skills
Sales Management, New Business Development, Account Management, Call Center Development, Employee Training, Supervisory Experience, Contract Negotiation, Sales Operations, Communication Skills, Telecommunications, Entertainment Technology, Project Management, Performance Management, Performance Improvement, Sales, Sales Presentations, Business Process..., Development Of Employees
Education
Texas A&M University-Corpus Christi 2013 — 2015
Bachelor's degree, Business/Commerce, General, Minor in Education
The University of Texas at Arlington 2005 — 2008
Bachelor's degree, Business Administration and Management, General
iQor November 2013 - Present
Real Estate Rental 2004 - Present
APAC Customer Services July 2013 - November 2013
The Woodlands Area Chamber of Commerce February 2013 - May 2013
Extend Health July 2012 - December 2012
Aon Hewitt August 2011 - May 2012
PepsiAmericas August 2000 - December 2005
Jefferson Parish Personnel Department March 1990 - August 2000
Skills
Employee Relations, EEO, Sourcing, Conflict Resolution, Employee Training, Benefits Administration, Employee Benefits, HRIS, Onboarding, HR Policies, Talent Management, Workforce Planning, Employee Engagement, Recruiting, Talent Acquisition, Applicant Tracking..., Succession Planning, Performance Management, New Hire Orientations, Labor Relations, Union Avoidance, Deferred Compensation, Human Resources, Personnel Management, HR Consulting, Payroll, Management, PeopleSoft, FMLA, Compensation & Benefit, COBRA, Organizational..., College Recruiting, Training, Open Enrollment, Hiring, Interviews, Taleo, ADP Payroll, Job Evaluation, Performance Appraisal, Technical Recruiting, Employee Handbooks, Employment Law, Benefits Negotiation, Organizational Design, Organizational..., Job Descriptions, Job Analysis, Screening
Education
Sam Houston State University
MBA, concentrating electives in Human Resources, 3.78
Sam Houston State University 2008 — 2010
Business Adminiatration, Business
Lone Star College System 2006 — 2008
Associates, Liberal Arts
Tulane University 2003 — 2003
Certificate, Human Resources Management
L.W. Higgins
Sarasota County School Board September 2014 - Present
State College of Florida, Manatee-Sarasota August 2014 - Present
Payless ShoeSource February 2014 - May 2014
APAC Customer Services October 2013 - February 2014
Benefit Technologies Division 5 March 2013 - September 2013
Sarasota County Technical Institute March 2012 - January 2013
Florida Orthopedic Specialists October 2012 - October 2012
Scarborough Research September 2011 - March 2012
M.A.C.K. Cleaning Services August 2005 - December 2010
Bella Terra Environmental May 2007 - August 2009
Skills
Typing, Writing, Grammar, Art, Exceptional People..., Baking, Friendly Personality, Friendly Demeanor, Empathy, Great Leader, Creativity, Enthusiasm to learn, Organization, Teamwork, Team Building, Teaching, Computers, Office Management, Training, PowerPoint, Spreadsheets, Microsoft Excel, Microsoft Word, Transcription, Data Entry, Medical Records, Medical Terminology, Online Research, Phone Etiquette, Telephone Skills, Customer Service, Clerical Skills, Microsoft Office
Education
State College of Florida-Manatee-Sarasota 2014 — 2016
Associate's degree
Sarasota County Technical Institute 2012 — 2013
Certification, Administrative Assistant and Secretarial Science, General
Sarasota Military Academy 2005 — 2010
High School Diploma, Teaching
APAC Customer Services August 2013 - Present
APAC Customer Services May 2013 - Present
SotaRico, LLC. 2010 - Present
Holiday Companies July 2012 - September 2013
Cerenity Senior Care July 2010 - August 2011
Time Communications August 2006 - May 2010
Skills
Microsoft Office, Dreamweaver, ACT National Career..., POS, PI Systems, Infinity Intelligent..., Typing, Data Entry, Self Management, Highly motivated..., Time Management, Hiring, Sales, Call Centers, Leadership, Customer Service, Social Media, Management, Process Scheduler
Education
Saint Paul College-A Community and Technical College 2009 — 2012
Associate of Arts and Sciences (AAS), Human Resources Management and Services, A
Saint Paul College-A Community and Technical College 2009 — 2012
Associate of Science (A.S.), Business Administration, Management and Operations, A
n/a - currently unemployed November 2010 - December 2012
Brookfield Central School September 2008 - November 2010
Appleone Employment Agency/ Clayman & Rosenberg May 2008 - August 2008
Bank of America September 2006 - July 2007
APAC Customer Services June 2003 - September 2006
Skills
Office Administration, Phone Skills, Accounts Payable, Computers, Customer Service, Document Preparation, Proofreading, Office Equipment
Education
SUNY Oneonta 1999 — 2001
Elementary Education and Teaching
Brookfield Central School 1986 — 1999
HS Diploma
APAC Customer Services September 2010 - Present
APAC Customer Services June 2010 - September 2010
Education
Western Technical College 2010 — 2013
Business Administration
Shasta College 2009 — 2010
Business Administration
Clarity Care, Inc. November 2010 - Present
APAC Customer Services December 2007 - Present
LearningRx April 2008 - September 2009
Schneider National March 2004 - September 2007
Skills
Microsoft Office, Reporting & Analysis, Training & Development, Recruiting, Human Resources, Employee Benefits, Leadership Development, Training, Customer Satisfaction, Coaching, Customer Service, Employee Relations, Team Building, Performance Management, Change Management, Interviews, Team Leadership, Talent Acquisition, Logistics, Leadership, Microsoft Excel, Benefits Administration, Talent Management
Education
The Chicago School of Professional Psychology 2009 — 2010
MA, I/O Psychology
University of Wisconsin-Stevens Point 1998 — 2001
BS, Psychology
APAC Customer Services September 2012 - Present
Starbucks Coffee Corporation August 2003 - September 2012
ProMedia Productions Inc April 2012 - June 2012
The Art Institutes Academic Achievement Center October 2010 - March 2012
Skills
Texturing, Storyboarding, Modeling, Maya, Microsoft Office, Photoshop, After Effects, Animation, 3D animation, Lighting, Customer Service, Writing
Education
The Art Institutes International-Minnesota 2008 — 2012
BS, Media Arts and Animation
Regis Corporation / TGF HAIR SALON April 2014 - Present
APAC Customer Services September 2013 - Present
Ulta January 2012 - June 2012
Fantastic Sams International Corp July 2006 - August 2008
Extremetix, Inc. January 2007 - June 2008
Extremetix, Inc. October 2005 - January 2007
Regis Corporation July 2002 - October 2004
JC Penney Salon May 2000 - January 2002
JC Penney Salon June 1999 - April 2000
Regis Corporation May 1998 - May 1999
Skills
Social Media Marketing, Event Management, Sales, Retail, Microsoft Office, Social Media, Marketing, Social Networking, Leadership, Public Relations, PowerPoint, Outlook, Training, Makeup Artistry, Public Speaking, Hair Cutting, Waxing, Sales Management, Inventory Management, Account Management, Visual Merchandising, Management, Time Management, Trade Shows, Marketing Strategy, Strategic Planning, Salesforce.com, Merchandising, Marketing Communications, Skin Care, Fashion Shows, Cold Calling, Assortment, Hair Care, Inventory Control, Product Knowledge, Cosmetology, Store Management, Microsoft Word, Team Leadership, Facebook, Microsoft Excel
Education
Sam Houston State University 2000 — 2003
Criminal Justice
Texas A&M University-Texarkana 1998 — 2003
Comcast Cable October 2014 - Present
Comcast August 2012 - October 2014
Cablevision January 2011 - August 2012
Bresnan Communications January 2004 - December 2010
MidAmerican Energy September 1999 - September 2004
THE SIGNATURE GROUP/GE FINANCIAL ASSURANCE January 1997 - January 1999
The Signature Group/ GE January 1995 - January 1997
APAC Customer Services 1992 - 1995
Skills
Call Center, Customer Service, Team Building, Operations Management, Cross-functional Team..., Customer Relations, Forecasting, Budgeting, Quality Assurance, Analysis, Business Process..., Call Centers, Change Management, Coaching, Customer Experience, Customer Satisfaction, Leadership, Outsourcing, Performance Management, Process Improvement, Project Management, Product Management, Program Management, Sales, Sales Management, Sales Operations, Selling, Start-ups, Strategic Planning, Team Leadership, Team Management, Teamwork, Telecommunications, Time Management, Vendor Management, Data Analysis, Customer Retention, Management
Education
St. Ambrose University 1996 — 2001
Masters degree, Business Administration, Management and Operations
University of Iowa 1991 — 1995
BA, Religious Studies
Asurion September 2015 - Present
Asurion May 2014 - September 2015
Cummins, Inc January 2010 - May 2014
Fifth Third Securities December 2007 - January 2010
APAC Customer Services 1996 - 2002
Skills
Customer Service, Six Sigma, Call Center, Customer Satisfaction, Customer Relations, Team Building, Problem Solving, Process Improvement, Team Leadership, Strategic Planning, Coaching, Succession Planning, Asset Management, Program Management, Operations Management, Employee Relations, Financial Planning, Performance Management, Hiring, Management, Call Centers, CRM, Leadership, Training, Business Process..., Strategy, Account Management, Business Strategy, Project Planning, Strategic Financial..., Sales Management, Budgets
Education
Southern Illinois University, Carbondale 1987 — 1990
John A. Logan College 1985 — 1987
General
College of Financial Planning
Accredited Asset Management Specialist
ANN INC. (parent company of Ann Taylor, LOFT & Lou & Grey) 2015 - Present
Mohawk Valley Community College MVCC February 2014 - January 2015
Staffworks, Inc. August 2013 - February 2014
APAC Customer Services September 2012 - June 2013
Kinney Drugs January 2012 - August 2012
Skills
Call Centers, Troubleshooting, Sales, Customer Satisfaction, Data Entry, Customer Service, Telephone Skills, Time Management, Customer Experience, Training, Microsoft Office, Outlook, Public Speaking, Research
Education
State University of New York Empire State College 2014 — 2015
Bachelor of Arts (BA), Educational Studies, Anticipated Graduation August 2015
Andersen Corporation June 2014 - Present
Andersen Corporation April 2012 - June 2014
First Financial Asset management December 2010 - April 2012
GS2 Engineering and Environmental, Inc. September 2009 - September 2010
TMC Transportation August 2008 - January 2009
The Holland Group May 2005 - July 2008
Lexington Employers Council 2005 - 2008
Ryder System, Inc. April 2003 - January 2005
APAC Customer Services October 1999 - February 2003
AMBAC International June 1996 - May 1999
Skills
Employee Relations, Customer Service, Strategic Planning, Payroll, Hiring, Operations Management, Performance Management, Employee Benefits, Risk Management, HRIS, Benefits Administration, Microsoft Office, HR Policies, Job Descriptions, Talent Acquisition, Policy, Salary, Performance Appraisal, FMLA, Technical Recruiting, Coaching, Employee Engagement, Workers Compensation, Contract Negotiation, Insurance, Background Checks, Performance Reviews, Job Fairs, Legal Compliance, Supervision, Manufacturing Management, COBRA, Orientation, New Hire Orientation, Customer Relations, Vendor, Open Enrollment, Affirmative Action, Interviewing, Unemployment Claims, Analyzer, Order Management, Warehousing, New Hire Orientations, Process Improvement, Call Centers
Education
Southern Wesleyan University 2015 — 2017
Bachelor of Science Business Administration (B.S.B.A.), Business Administration and Management, General, A
New Horizons Learning Center 2009 — 2009
Certificate, Microsoft Office 2007 Certification
Southern Wesleyan University 2003 — 2005
Associates of Science, Business Administration
Spring Valley High School 1985 — 1989
APAC Customer Services 2015 - 2015
G-love productive edutainment January 2009 - October 2014
TJE MECHANICAL LLC January 2013 - August 2013
Newman Printing Company, Inc. 2011 - 2011
Sears Portriat Studio N04 January 2008 - December 2008
Tolunay-Wong Engineers, Inc. January 2006 - October 2007
Skills
Data Entry, PowerPoint, Project Management, Management, Time Management, Sales, Microsoft Excel, Microsoft Word, Outlook, Office Administration, Multi-line Phone, Front to Back Office, Accounts Payable &..., Medical Billing, Insurance Verification, Payroll, Dispatching, Medical Terminology, Medical Records, Social Media Marketing, Video Production, Video Editing, Adobe Creative Suite, Videography, Photoshop, Photography, Portrait Photography, Digital Photography, Audio Editing, Photo Editing, Sound Editing, Word Processing, Office Management, Computer Repair, Online Advertising, Advertising, Avid, Adobe Acrobat
Education
Stevens-Henager College 2014 — 2017
bachelor of computer science, Computer and Information Sciences and Support Services
Acceptance Now September 2010 - Present
Optimal Wireless December 2009 - June 2010
Coastal Community and Teachers Credit Union December 2001 - September 2004
APAC Customer Services June 1998 - May 2001
Skills
Microsoft Excel, Microsoft Word, Customer Retention, Call Centers, Operations Management
Education
Texas A&M University-Corpus Christi 1998 — 2000
Foy H Moody High School 1994 — 1998
Diploma
Banjo January 2014 - Present
Putters April 2011 - January 2014
APAC Customer Services January 2012 - July 2013
Intern June 2011 - September 2011
Qdoba September 2009 - January 2011
Mock campaign for Sake One September 2010 - December 2010
Duck U March 2008 - June 2008
Skills
Call Center, Outsourcing, Inbound Marketing, Customer Service, Customer Satisfaction, Contact Centers, Customer Experience, Vendor Management, Coaching, Employee Relations
Education
University of Oregon 2007 — 2011
Bachelor, Journalism/Advertising
Savannah College of Art and Design 2006 — 2007
Film Studies
Applied Systems, Inc. September 1999 - February 2015
Parson's Technology 1996 - 1999
APAC Customer Services 1994 - 1996
Seiferts, Inc. 1992 - 1994
Education
St. Cloud State University 1986 — 1990
Bachelor of Science, CADD/CIM, Computer Science
Scholastic July 2015 - Present
Verizon July 2013 - January 2015
Scholastic July 2012 - June 2013
Best Buy April 2010 - July 2012
TORWars.com July 2011 - January 2012
MetLife July 2009 - October 2009
APAC Customer Services March 2009 - June 2009
Toys R Us April 2008 - June 2008
Subway November 2004 - August 2007
Skills
Blogging, Journalism, WordPress, Customer Service, Internet Security, Business Writing, Resume Writing, Creative Writing, Microsoft Office, Data Protection, Desktop Applications, Desktop Support, Forums, HTML, System Analysis, Testing & QA, Windows, Academic Writing, English Proofreading, English Grammar, English Punctuation, Word Processing, Typing, Report Writing, Fiction Writing, Non-fiction Writing, Online Writing, Scholastic Achievement..., KANA E-mail Client, RightNow Chat Client, Microsoft Word, Writing
Education
Utica College 2012 — 2013
Master's degree, Cybersecurity
State University of New York Institute of Technology at Utica/Rome 2007 — 2011
Bachelor of Arts, History, Computer Information Systems
Resource Staffing July 2014 - Present
APAC Customer Services April 2014 - June 2014
Skills
Writing, Editing, Front Office, Office Administration, Research, Microsoft Office, Microsoft Word, Social Media, Document Processing, Customer Service, Document Review, PowerPoint, Microsoft Excel, Creative Writing, Multi-line Phone, Mac/PC
Education
Texas Christian University 2009 — 2013
Bachelor’s Degree, English Language and Literature
Expert Global Solutions June 2012 - Present
APAC Customer Services June 2010 - June 2012
Hewitt Associates July 2005 - June 2010
Hewitt Associates May 2003 - June 2005
Hewitt Associates May 1999 - April 2003
Norrell Services (Spherion) 1992 - 1999
Skills
Talent Acquisition, Recruiting, Sourcing, Human Resources, Executive Search, BPO, Leadership, Management, HR Consulting, Onboarding, Outsourcing, Screening Resumes, Temporary Placement, Internet Recruiting, Corporate Recruiting, Strategy, HR Policies, Process Improvement, Hiring, Applicant Tracking..., Performance Management, Call Centers, Interviews, Talent Management, Screening, Program Management, Consulting, Workforce Planning, Vendor Management, College Recruiting, Technical Recruiting, Strategic Human..., HRIS, Full-cycle Recruiting, Candidate Selection, Recruitment/Retention, Networking, Career Opportunities, Finding Opportunities, Executive-Level..., Team Building, Contract Recruitment, Niche Talent Acquisition, Full-life Cycle...
Education
State University of New York College at Buffalo
BS
NBT Bancorp June 2015 - Present
Northern Safety & Industrial January 2015 - May 2015
APAC Customer Services June 2012 - March 2015
Affordable Income Tax January 2011 - March 2014
Skills
Linux, Computer Networking, Troubleshooting, Professional..., Software Installation, Network Administration, Computer Maintenance, Virus Removal, Microsoft Exchange, Security, Customer Service, Microsoft Office, Mobile Devices, Networking, Leadership, Help Desk Support, Active Directory, SCCM, HTML, CSS, PHP, LDAP, RADIUS, Debian, Ubuntu, Windows 7, Windows 8, Windows 8.1, Samba
Education
State University of New York Institute of Technology at Utica/Rome 2012 — 2015
Bachelor’s Degree, Networking and Cyber Security
Herkimer County Community College 2010 — 2012
Associate of Science (A.S.), Computer Networking
International Customer Service Association May 2015 - Present
Intuit January 2014 - Present
PACE - Professional Association for Customer Engagement January 2014 - January 2015
International Customer Service Association January 2011 - January 2014
Afni November 2000 - January 2014
Afni, Inc. November 2004 - November 2012
Yager Consulting January 2004 - December 2004
Apac Customer Services September 2000 - May 2004
Harmon Solutions Group 1998 - 2000
Hutchinson Technolgy, Inc. 1995 - 1998
Skills
Team Building, Organizational..., E-Learning, Leadership, Staff Development, Strategic Planning, Project Management, Performance Consulting, TQM, Learning Management..., Customer Service..., Training Delivery, Training, Consulting, Budgets, Recruiting, Program Management, Change Management, Performance Management, Call Centers, Customer Satisfaction, Management, Outsourcing, Employee Training, Team Leadership, Customer Experience, CRM, Coaching, Instructional Design, Leadership Development, Telecommunications, Customer Service, Performance Improvement, Customer Retention, Process Improvement, Cross-functional Team..., Operations Management, Enterprise Software, Strategy, Instructor-led Training, Vendor Management, Employee Engagement, BPO, Workforce Management, Inbound Marketing, Talent Management, Business Process..., Needs Analysis, Contact Centers, Call Center Development
Education
University of Wisconsin-Stout 1998 — 2000
B.S., Voc Tech Adutl Ed
University of Wisconsin-Stout 1998 — 2000
BS, Specialization Training & Human Resource Development
Spokane Community College 1979 — 1981
Certificate, Industrial Electricity
Aspera April 2015 - Present
License Dashboard January 2013 - March 2015
SoftwareONE April 2012 - December 2012
APAC Customer Services August 2011 - March 2012
SEI LLC August 2008 - August 2011
Skills
Microsoft Licensing, Software Asset..., Software Licensing, Solution Selling, Partner Management, Cloud Computing, Enterprise Software, Account Management, SaaS, Lead Generation, Professional Services, Sales Process, IT Asset Management, Pre-sales, Sales, Licensing, Direct Sales, Managed Services, Business Development, Microsoft Technologies, Software Industry, Selling, Leadership, Outsourcing, Management, Channel Partners, Sales Operations, Business Alliances, Strategic Partnerships, Sales Enablement, CRM, Demand Generation, Virtualization, Training, Go-to-market Strategy, Marketing, Complex Sales
Education
Jamestown College 2000 — 2006
Bachelor of Arts (B.A.), Political Science and Government
The University of North Dakota 1997 — 1998
Mass Communication/Media Studies / Philosophy
Oshkosh Corporation June 2015 - Present
PPL Corp June 2013 - June 2015
Georgia Power May 2006 - June 2013
Georgia Power April 2005 - May 2006
Southern Company March 2001 - April 2005
Alabama Power November 1998 - March 2001
APAC Customer Services August 1997 - November 1998
USAF Air University October 1990 - August 1997
Skills
Diversity Management, Organizational..., Organizational..., Labor Relations, Talent Management, Employee Relations, Leadership Development, Employee Engagement, Diversity, Leadership, Training, Performance Management, Onboarding, Management, Recruiting, Program Management, Succession Planning, Human Resources, Strategy, Strategic Planning, Executive Coaching, Change Management, Public Speaking, Process Improvement, Culture Change, Coaching, Workforce Planning, Consulting, Policy, Talent Acquisition, HR Policies, HRIS, Project Management, Personnel Management, Temporary Placement, Diversity Training, Budgets, Employee Training, Customer Service, Interviews, Deferred Compensation, Conflict Resolution, Career Development, Analysis, Management Consulting, PeopleSoft, Workshop Facilitation, Staff Development, Nonprofits
Education
University of Alabama 1993 — 2000
Doctorate, Public Administration
Troy University 1990 — 1993
Masters of Science, Human Resource Management
Southwest Texas State University 1986 — 1990
Bachelors of Applied Arts and Science, Human Resource Development
Omega Cabinetry March 2014 - Present
LiveOps January 2013 - February 2014
Collision Services January 2012 - October 2012
APAC Customer Services 2009 - 2010
Combined Insurance 2006 - 2007
National TechTeam December 2004 - September 2005
MCI Corporation June 2002 - June 2004
US Army 2001 - 2001
CoreCom 1999 - 2000
Skills
Sales, Customer Service, Account Management, Negotiation, New Business Development, Customer Satisfaction, Sales Process, B2B, Microsoft Office, Dealers, Marketing Strategy, Team Building, Sales Operations, Direct Sales, Customer Retention, Technical Support, Telecommunications, Networking, Troubleshooting, Call Centers
Education
Southern New Hampshire University
Bachelor of Science (BS), Computer Systems Networking and Telecommunications
Outback Steakhouse May 2015 - Present
Aetna April 2014 - April 2015
APAC Customer Services January 2014 - April 2014
kgb July 2013 - January 2014
Skills
Customer Service, Sales, Management, Leadership, Marketing, Microsoft Office, Training, Time Management, Sales Management, Hospitality, Professional...
Education
Strayer University 2015 — 2019
Criminal Justice/Police Science, A/B Honor
Performance Dynamics LLC July 2015 - Present
McDonald's Corporation June 2006 - June 2014
APAC Customer Services 2013 - 2014
SUNY Polytechnic Institute October 2010 - May 2012
Skills
Microsoft Office, Financial Accounting, QuickBooks, Turbo Tax, Windows 7, Windows 8, Windows Server, Linux, Accounting, System Center Products, Microsoft Dynamics, Clonezilla, FOG, Symantec Endpoint..., Active Directory, Mac OS X Server, Fedora
Education
SUNY Polytechnic Institute
BS Accounting, Accounting
Mission Petroleum Carriers April 2010 - July 2014
APAC Customer Services October 2007 - March 2010
Bank of America Military Bank November 2004 - February 2007
Skills
Customer Service, Typing, Windows 7, Microsoft Word, Microsoft Excel, Apple Pages, Apple Numbers, DOT Compliance, GPS Applications, Logistics, Office Equipment, Organizational..., Time & Attendance, Computer Aided Dispatch, Dispatching, Hours of Service, Oil & Gas Industry, Training, Invoicing, Technical Support, Management, Customer Satisfaction, Outlook
Education
Texas A&M University-Kingsville 1996 — 2000
Bachelor of Arts (B.A.), Psychology and English, 3.0
Calallen High School 1989 — 1995
High School, High School/Secondary Diplomas and Certificates
TakeCare Insurance Company, Inc. January 2014 - Present
TakeCare Insurance Company, Inc. August 2010 - Present
Xerox January 2010 - August 2010
United Healthcare September 2005 - January 2010
APAC Customer Services 2002 - 2005
Convergys Corporation 1991 - 2002
Skills
Healthcare, BPO, Process Improvement, Call Center, Performance Improvement, Vendor Management, Team Building, Call Centers, Employee Benefits, Change Management, CRM, Customer Satisfaction, Cross-functional Team..., Executive Management, Leadership, Team Leadership, Program Management, Management, Outsourcing, Insurance, Training, Contract Negotiation, Customer Service, Performance Management, Business Process..., Human Resources, Account Management, Strategic Planning, Budgets, Risk Management, Health Insurance, Coaching, Sales Management, Leadership Development, Employee Relations, Operations Management, Organizational..., Recruiting, Strategy, Business Analysis, Analysis, Project Management, Management Consulting, Benefits Administration, Medicare, Six Sigma, Health Policy, Managed Care, Data Analysis, HMO
Education
Southern Utah University 1991 — 1994
Bachelor of Science, Social Science composite
Walgreens June 2014 - Present
NVISION, division of North American Corporation July 2013 - June 2014
NVISION, division of North American Corporation August 2012 - July 2013
APAC Customer Services August 2011 - June 2012
Skills
Project Management, Business Analysis, Data Analysis, Account Management, Process Consulting, SQL, Inventory Optimization, Inventory Management, Microsoft Excel, Business Process..., Supply Chain Consulting, Strategic Consulting, Product Cost Analysis, Project Coordination, Visio, Supply Chain..., Data Modeling, Presentation Development
Education
Skidmore College 2007 — 2011
Bachelor of Arts (B.A.), Economics / Business Administration
Wayland Academy 2004 — 2007
Diploma
American Support March 2010 - Present
American Support /Dish Network 2010 - 2012
Focus Communication May 2006 - April 2007
APAC Customer Services May 2001 - February 2007
Skills
Training, Quality Control, Quality Assurance, Coaching, Sales, Direct Sales, Sales Process, Process Improvement, Customer Service, Call Center, Customer Retention, Management, Contact Centers, Recruiting, Team Building, Team Leadership, Inbound Marketing, Telemarketing, Customer Experience, Customer Satisfaction, Workforce Management, Operations Management, Strategic Planning, Telecommunications, Project Management, Sales Management, Vendor Management, Account Management, Performance Management, Call Centers, Salesforce.com, Leadership, Team Management, Leadership Development, Cross-functional Team..., Outsourcing, Troubleshooting, CRM, Analysis, Employee Relations, Technical Support, Forecasting, Lead Generation, Sales Operations, Software Documentation, Business Process..., Project Planning, Change Management
Education
Sauk Valley Community College 2005 — 2006
Rock Falls Highschool 2001 — 2004
Iowa Health System Regional DirectorViSalus Sciences Body By Vi 90 Day ChallengeJanuary 2011 - Present
APAC Customer Services 1999 - 2003
Education
Southern Illinois University, Carbondale
BS, Industrial Engineering
USAA June 2010 - Present
First Data Corporation January 2004 - June 2010
First Data Corporation December 2001 - January 2004
APAC Customer Services August 1998 - December 2001
Skills
C#, Microsoft SQL Server, Relational Databases, ASP, Vendor Management, Java, Cobol, Sharepoint, WebSphere Application..., Websphere, Vb.net, Project Implementation, SharePoint, SDLC, SQL, Requirements Analysis, Software Engineering, Access, Business Analysis, VB.NET, Visio, MySQL, Oracle
Education
The University of Texas at San Antonio 2011 — 2013
Master's Degree, Computer and Information Systems Security/Information Assurance
Texas A&M University-Corpus Christi 2007 — 2010
BS Computer Science/ Information Systems, Software Engineering / Database Design / Software Development
Southeastern University August 2014 - Present
Hillsborough Community College August 2013 - June 2014
APAC Customer Services August 2003 - November 2012
Skills
Call Center, Instructional Design, Training, Curriculum Development, Leadership, Training Delivery, Employee Training, Coaching, Performance Management, Team Building, Employee Engagement, Interviews, Team Leadership, Customer Experience, Call Centers, Customer Satisfaction, Management, Workforce Management
Education
Southeastern University
Bachelors of Science, Music Education, GPA 3.4
Hillsborough Community College 2013 — 2014
Music Teacher Education, Secondary Level (7-12)
University of Central Florida
Music Education
Fulton Companies November 2008 - Present
Fulton Boiler November 2008 - Present
O. Mustad & Son August 2006 - November 2008
Mustad August 2006 - November 2008
O. Mustad & Son July 2003 - July 2006
APAC Customer Services January 1998 - June 2003
APAC 1998 - 2003
PACES Dining Services September 1993 - August 1996
Education
University of Iowa 1996 — 1998
MBA, Finance
University of Iowa - Henry B. Tippie College of Business 1996 — 1998
State University of New York College at Potsdam 1989 — 1993
BA, Economics
Arlington High School 1986 — 1989
Yes, All
Rackspace April 2013 - Present
WellMed Medical Management October 2009 - April 2013
Standard Aero San Antonio May 1999 - October 2009
APAC Customer Services November 1996 - May 1999
Skills
Process Improvement, Troubleshooting, SharePoint, Disaster Recovery, Virtualization, Networking, Data Center, Root Cause Analysis, Server Administration, Operations Management, Windows Server, VMware, Cloud Computing
Education
St. Mary's University 2004 — 2007
Bachelors, Applied Technology in Information Systems
Wolters Kluwer, CCH December 2013 - Present
Wolters Kluwer, CCH April 2012 - Present
Wolters Kluwer, CCH October 2007 - April 2012
APAC Customer Services December 2002 - August 2006
Self-employed December 2001 - December 2002
BAIR'S ENGRAVING & SIGNS December 1995 - December 2001
EAST KERN COMPUTERS January 1995 - December 1995
Skills
Troubleshooting, Technical Support, Active Directory, Networking, Cisco Technologies, Windows Server, Hardware, Computer Hardware, Call Centers, Windows 7, Operating Systems, SQL, Servers, Windows, Network Administration, Process Improvement, HTML, Information Technology, Software Documentation, MySQL, Microsoft SQL Server, Security, Databases, PHP, phpMyAdmin, Disaster Recovery, Call Center, Oracle, RDBMS, Software Installation, Citrix, Microsoft Office, Virtualization
Education
South University 2013 — 2014
Master of Science (M.S.), Information Systems and Technology, 4.0
South University 2006 — 2012
Bachelor of Science (B.S.), Information Technology, Magna Cum Laude
PMI Entertainment Group May 2015 - Present
Ameriprise Auto & Home Insurance June 2015 - Present
ESP Solutions March 2009 - Present
Ameriprise Auto & Home Insurance February 2013 - May 2015
Ameriprise Auto & Home Insurance March 2010 - January 2013
Ameriprise Auto & Home Insurance September 2008 - February 2010
APAC Customer Services March 2007 - August 2008
Crane Engineering Sales, Inc. August 2004 - February 2007
Appleton International, Inc. May 1998 - August 2004
Skills
Insurance, Sales, Customer Service, Marketing, Strategic Planning, Marketing Strategy, Process Improvement, Account Management, Direct Marketing, Customer Retention, New Business Development, Team Building, Call Centers, Management, Training, Leadership, Customer Satisfaction, Marketing Communications, Sales Management, Recruiting, Team Leadership
Education
St. Norbert College 1994 — 1998
Bachelor of Business Administration, General Business
Freedom High School 1990 — 1994
Call Center Performance Institute April 2006 - Present
FLS Connect August 2003 - March 2006
DMS 2000 - 2002
APAC Customer Services 1996 - 1999
TeleDirect International 1997 - 1998
EDS Group October 1994 - April 1996
National Data Corporation 1980 - 1983
United States Marine Corps December 1963 - January 1968
Skills
Call Center, Performance Management, Strategic Planning, Strategy, Start-ups, Business Development, Coaching, Management, Account Management, Management Consulting, Call Centers, Budgets, Training, Marketing Strategy, Leadership, Team Building, Sales, Forecasting, Telemarketing, Vendor Management, CRM, Executive Management, Business Process..., Operations Management, Outsourcing, Contact Centers, Risk Management, New Business Development, Customer Experience, Human Resources, Sales Management, Marketing, Customer Retention, Professional Services, Cross-functional Team..., P&L Management, Business Strategy, Team Leadership, Process Improvement, Sales Operations, Leadership Development, Change Management, Strategic Partnerships, Program Management, Customer Satisfaction, Business Analysis, Entrepreneurship, Customer Service, Product Management, Contract Negotiation
Education
Suffolk University - Sawyer Business School 1977 — 1979
MBA, Marketing & Finance
Western Michigan University 1972 — 1974
BS, Industrial Management
First Data Corporation Assistant Vice President/Unit ManagerCitiJune 2014 - Present
APAC Customer Services October 2009 - April 2010
Affiliated Computer Services A Xerox Company 2009 - 2010
Affiliated Computer Services 2005 - 2008
ClientLogic May 2002 - January 2005
Skills
Operations Management, BPO, Process Improvement, Call Center, Call Centers, Management, Vendor Management, CRM, Outsourcing, Program Management, Customer Experience, Workforce Management, Customer Satisfaction, Call Center Development, Service Delivery
Education
Southwestern University 1980 — 1984
Utica National Insurance Group May 2013 - Present
Sonalysts November 2012 - May 2013
APAC Customer Services March 2012 - November 2012
APAC Customer Services September 2011 - March 2012
PAR Government Systems May 2001 - November 2009
Booz Allen Hamilton May 2000 - April 2001
Lockheed Martin May 1999 - November 1999
RadioShack October 1993 - August 1998
Skills
Software Development, SQL, Testing, Microsoft SQL Server, JavaScript, HTML, Databases, Manual Testing, Oracle, Test Automation, Software Documentation, C++, Management, Change Management, CMMI, Perl, Programming
Education
State University of New York Institute of Technology at Utica/Rome 1998 — 2000
Bachelor of Science (BS), Computer Science
State University of New York College at Oneonta 1988 — 1992
BA, Water Resources, Geology
Fox Lane High School 1984 — 1988
Regents' Diploma
Fox Lane Middle School 1981 — 1984
Henry H. Wells Middle School 1982 — 1983
Garden Street Elementary School 1979 — 1981
Bedford Hills Elementary School 1976 — 1979
U.S. Bank March 2015 - Present
UnitedHealth Group April 2014 - March 2015
APAC Customer Services October 2013 - April 2014
Farmers Insurance April 2013 - January 2014
Wells Fargo January 2004 - January 2011
Wells Fargo March 1999 - January 2004
Wells Fargo February 1998 - March 1999
MIDWAY NATIONAL BANK February 1997 - March 1998
Skills
Securities, Portfolio Management, Mutual Funds, Bloomberg, Risk Management, Equities, Financial Services, Credit, Forecasting, Investments, Banking, Excel, Negotiation, Trading, Analysis, Insurance, Mergers & Acquisitions, Customer Service, Access, Outlook, Public Relations, Fixed Income, Asset Management, Settlements, Financial Markets, Corporate Actions, Bonds, Customer Relations, Settlement, Client Service, Financial Analysis, Back Office, Equity Trading, Liquidity Management, Marketing, Salesforce.com
Education
University of St. Thomas - Opus College of Business 2011 — 2012
Mini MBA Program, Accounting and Finance
St. Cloud State University 1990 — 1995
Bachelor's degree, Economics, B
Burnsville sr high 1984 — 1987
Continuing Education
AECOM April 2015 - Present
Spectrum Comm Inc December 2009 - March 2015
J&R Designs 2008 - 2010
Caliper, Inc. January 2008 - December 2009
Hampton City Schools 2006 - 2008
Newport News Shipbuilding, A Division of Huntington Ingalls Industries 1997 - 2006
APAC Customer Services 1994 - 1996
Bryant & Stratton College 1990 - 1995
Southern New Hampshire University August 1988 - August 1990
Skills
CSSR, PRC, Technical Recruiting, Applicant Tracking..., Talent Acquisition, Onboarding, Internet Recruiting, Sourcing, College Recruiting, Human Resources, Employee Relations, Talent Management, Recruiting, Staffing Services, Benefits Negotiation, Temporary Placement, Job Fairs, Career Counseling, Executive Search, Resume Writing, Employer Branding, Interviews, Contract Recruitment, Personnel Management, Screening Resumes, Training, Employee Benefits, Workforce Planning, Hiring, Temporary Staffing, Employee Training, Screening, Career Development, Staff Augmentation, New Hire Orientations, Permanent Placement, HRIS, Recruitment Advertising, Deferred Compensation, Benefits Administration, Job Descriptions, HR Policies, HR Consulting, PeopleSoft, Background Checks, Employee Engagement, Leadership, OFCCP, Succession Planning, Cold Calling
Education
Southern New Hampshire University 1986 — 1990
Bachelors of Science, Business Administration
Biz Numeris March 2013 - Present
BP BSC - RHMR September 2012 - March 2013
Accenture May 2006 - September 2010
Viant Inc (Formerly Concentra Preferred Systems) 2004 - 2006
APAC Customer Services 2003 - 2004
Alcatel-Lucent 1996 - 2002
Skills
Financial Analysis, Financial Modeling, Forecasting, Pricing, Corporate Finance, Financial Reporting, Strategic Financial..., Business Process..., Process Improvement, Managerial Finance, Business Analysis, Risk Management, Due Diligence, Business Development, Management, Business Strategy
Education
The Ohio State University - The Max M. Fisher College of Business 1993 — 1996
MBA, Finance
APAC Customer Services Operations ManagerAPAC2002 - 2010
Skills
Call Center
Education
St. Norbert College 1984 — 1988
APAC Customer Services August 2010 - Present
H&R Block 2008 - 2010
Rockwell Collins August 2004 - April 2008
Gulfstream Aerospace October 2001 - June 2004
Lockheed Martin Aeronautics March 1998 - October 2001
Honeywell Aerospace January 1995 - February 1998
Honeywell Aerospace November 1989 - December 1994
Honeywell Aerospace September 1984 - October 1989
Education
The University of New Mexico 1985 — 1994
Bachelor of Science, Electrical Engineering
ITT Technical Institute 1982 — 1984
Associate of Applied Science, Electronics Engineering Technology
North Central High School
Direct Communications Specialists (DCS) October 2009 - Present
ACS, INC. October 2002 - October 2009
NSDI Teleperformance September 2000 - October 2002
Interactive Teleservices April 1999 - September 2000
APAC Customer Services October 1993 - April 1999
ATA 1998 - 1999
AT&T American Transtech October 1983 - October 1993
Sprint
Ohio Bell Telephone Company December 1968 - July 1982
Skills
Call Center, Telecommunications, Start-ups, Healthcare, BPO, CRM, Operations Management, Account Management, Customer Satisfaction, Contact Centers, Management, Call Centers, Forecasting, Sales, Budgets, Vendor Management, Strategic Planning, Outsourcing, Consulting, Customer Experience, Solution Selling, SaaS, Strategy, Business Process..., Inbound Marketing, Workforce Management, Process Improvement, Business Development, Cross-functional Team..., Customer Retention, Business Analysis, P&L Management
Education
University of Dayton 1972 — 1974
MBA, Marketing
The Ohio State University 1961 — 1965
B.S., Agricultural Economics
APAC Customer Services October 2011 - Present
First Marine Corporation November 2008 - February 2012
7-11 April 2008 - September 2008
United States Postal Service October 1994 - August 2007
Skills
Customer Service, Data Entry, Inventory Management, Microsoft Word, Microsoft Office, MICROSOFT EXCEL, Outlook
Education
Strayer University (VA) 2009 — 2011
John Bartram High School 1981 — 1985
Diploma
ProTemps 2010 - 2013
Heritage Commons 2009 - 2010
Interim Healthcare 2008 - 2009
Calvert Health Partners, LLC 2007 - 2008
APAC Customer Services 2005 - 2007
Trader Publishing 2004 - 2005
Kelly Services 2000 - 2004
Unlimited Services Available 1999 - 2000
Skills
Recruiting, Staffing Services, Temporary Staffing, Human Resources, Management, Business Development, New Business Development, Strategic Planning, Account Management, Healthcare Industry, Team Building, Marketing, Sales, Sales Management, Marketing Strategy, Healthcare Management, Healthcare, Customer Service, Medicare, Home Care, Managed Care, Employee Relations, Program Management, Cold Calling, Interviews, Onboarding, Talent Acquisition, Temporary Placement, Training, Organizational..., Coaching, Hiring, Resume Writing, Time Management, Deferred Compensation, Performance Management, Employee Benefits, Employee Training
Education
The Ohio State University
Bachelor of Science (B.S.), Business Administration
University of Phoenix
Master of Business Administration (MBA), Business Administration
Accelerate Education January 2014 - Present
APAC Customer Services March 2012 - December 2013
APAC Customer Services March 2010 - March 2012
Colorado Ventures Group, LLC February 2009 - March 2010
KC Distance Learning January 2006 - 2009
KC Distance Learning January 2006 - 2009
CSC Consulting 1998 - 2006
Penford Products April 1997 - November 1998
Mobil Oil February 1988 - April 1997
Skills
Program Management, Operations Management, IT Strategy, Technology Management, Business Process Design, Leadership, Finance, Outsourcing, Project Management, Team Leadership, Strategic Planning, Change Management, SDLC, Team Building, Business Development, Management, Business Strategy, Business Intelligence, Call Centers, Business Analysis, CRM, Training
Education
Southern Methodist University - Cox School of Business 1986 — 1987
MBA, Finance
Southern Methodist University 1984 — 1986
M.S., Geophysics
University of Iowa 1980 — 1984
B.S., Geology
CompuCom November 2013 - Present
CompuCom April 2009 - December 2012
Getronics 2006 - 2009
SBC, Inc. 2004 - 2005
APAC Customer Services 1999 - 2001
Sprint Nextel 1997 - 1999
Sprint Nextel 1996 - 1997
Skills
SQL, Visio, Technical Support, Troubleshooting, SharePoint, Windows, Sonicwall, MySQL, Operating Systems, Requirements Analysis, IT Management, Cisco Technologies, VBScript, ITIL, Vendor Management, Help Desk Support, IT Operations, System Deployment, IT Service Management, Incident Management, MS Project, Call Centers, Software Project..., Business Analysis, Culture Change, Integration, Project Management, Project Planning, Service Delivery, Service Desk, Software Documentation
Education
Texas A&M University-Corpus Christi 2001 — 2004
Computer Information Systems
APAC Customer Services July 2014 - Present
APAC Customer Services January 2013 - July 2014
APAC Customer Services January 2011 - January 2013
APAC Customer Services July 2010 - January 2011
APAC Customer Services March 2010 - July 2010
Abundant systems October 2006 - January 2010
ACS December 1996 - October 2006
Skills
Training, BPO, Hiring, Outsourcing, Call Centers, Team Building, Coaching, Operations Management, Business Process..., CRM, Strategy, Forecasting, P, Budgets, Executive Management
Education
Salt Lake Community College 1995 — 1996
Gen Ed
APAC Customer Services November 2004 - April 2008
Office Depot October 2000 - November 2004
Office Depot November 1999 - October 2000
Nabisco August 1997 - November 1999
Education
South Carolina State University 1984 — 1988
BS, Marketing
Amway Global August 2010 - Present
The Gentle Arts Studio July 2014 - Present
APAC Customer Services April 2012 - November 2013
Cybernetics April 2010 - November 2010
Sutherland Global Services September 2009 - December 2009
MetAmerica Mortgage Bankers October 1999 - September 2009
MetAmerica Mortgage Bankers 1999 - 2009
Taylor and Walker June 2007 - November 2007
Ikon Business systems June 2007 - November 2007
Skills
Customer Service, Microsoft Office, Account Management, Business Development, Marketing Strategy, Sales, Training, Social Media, Coaching, Microsoft Excel, Microsoft Word, Research, Outlook, Team Building, Time Management, New Business Development, Event Planning, Office Management, Customer Satisfaction, Social Networking, Social Media Marketing, Leadership Development, Small Business, Direct Sales, Cold Calling, Entrepreneurship, Call Centers, English, Facebook, Management
Education
Kee Business College 1990 — 1991
Associate's degree, Legal Office Management
Tennessee Temple University 1985 — 1986
none, English
Afni November 2010 - Present
TechTeam Global 2007 - 2009
CES Computers 2006 - 2007
APAC Customer Services 1996 - 2005
Skills
Call Center, Workforce Management, Process Improvement, BPO, Outsourcing, Operations Management, Vendor Management, Customer Satisfaction, Customer Experience, Performance Management, Customer Service, Team Leadership, Call Centers, CRM, Training Delivery
Education
St. Ambrose University 2003 — 2009
BBA, Business Management
Galva-Holstein High School 1989 — 1993
National Information Solutions Cooperative February 2003 - Present
Wells Fargo September 2002 - December 2002
NuVox Communications June 2002 - August 2002
A.G. Edwards June 1999 - February 2002
Systems Service Enterprises March 1999 - June 1999
Productivity Point International September 1998 - March 1999
New Horizons Computer Learning Center June 1998 - September 1998
APAC Customer Services January 1997 - June 1998
Skills
XML, Databases, Java, JavaScript, Subversion, IntelliJ IDEA, SOAP, Linux, Asterisk, VoIP, TAPI, Visual Basic, PostgreSQL, SQL, JBoss Application Server, Apache, Ant, ArcGIS, Project Management
Education
Southern Illinois University, Edwardsville 1990 — 1996
BS, Secondary Education - English
East Central College July 2013 - Present
DCAI November 2007 - Present
Wallis Oil Company August 2007 - August 2011
Lowe's 2006 - 2007
APAC Customer Services August 2004 - May 2005
Education
St. Louis Community College 2012 — 2013
East Central Community College 2007 — 2011
AAS, Radiology Tech Prep
Genesis Health System June 2009 - Present
University of Phoenix July 2009 - Present
Pampered Chef May 2012 - Present
Genesis Health System June 2007 - May 2009
Generations Area Agency on Aging July 2004 - June 2007
Community Care, Inc. October 2002 - July 2004
Community Care, Inc. May 1999 - October 2002
APAC Customer Services February 1996 - May 1999
Skills
Healthcare, Case Managment, Budgets, Training, Software Documentation, Social Services, Leadership, Public Speaking, Data Entry, Event Planning, Microsoft Word, Customer Service, Microsoft Excel, Microsoft Office, Non-profits, Interviews, Program Development, Case Management
Education
University of Phoenix 2014 — 2015
Master of Science (M.S.), Accountancy, 4.0
University of Phoenix 2011 — 2011
Certificate, Project Management
University of Phoenix 2011 — 2011
Certificate, Project Management, 4.0
University of Phoenix 2005 — 2007
MBA, Healthcare Management
St. Ambrose University 2001 — 2004
BAS, Applied Management Technology
Clinton Community College 1997 — 1999
AAS, Management Support Systems
WESCO Distribution September 2009 - Present
Manpower Inc. November 2008 - February 2009
Coldwater Creek February 2006 - October 2008
Goodwill Industries November 2004 - December 2005
Goodwill Industries July 2003 - November 2004
Goodwill Industries January 2003 - July 2003
APAC Customer Services July 1998 - February 2000
APAC Customer Services August 1997 - July 1998
APAC Customer Services May 1996 - August 1997
SYSCON CORPORATION June 1984 - April 1994
Skills
Human Resources, Access, Employee Benefits, Training, Management, Interviews, Recruiting, Marketing, Employee Relations, Microsoft Excel, Expediting, Customer Service
Education
Shenandoah University 1977 — 1981
BA, Music Education
Warwick High School 1973 — 1977
Diploma
Dealertrack Technologies 2015 - 2015
Sutherland Global Services 2014 - 2015
APAC Customer Services 2014 - 2014
Drugstore.com/Walgreens Co. 2006 - 2008
Skills
Customer Service, Microsoft Word, Microsoft Office
Education
New Jersey Career Center 2013 — 2014
Certificate - Office Administration, Office Adminstration, N/A
Salem Community College 2005 — 2005
12 Credits, Liberal Arts and Sciences/Liberal Studies, N/A
Lone Star Circle of Care January 2015 - Present
Lone Star Circle of Care 2010 - Present
Breath of Life Worship Centre' 2007 - 2010
Virgil Hinojosa, Inc. 2003 - 2006
Sterling Personnel, Inc. 2002 - 2003
APAC Customer Services 1999 - 2002
Skills
Healthcare Management, Patient Experience, Patient Engagement, Service Excellence, Customer Service..., Pastoral Care, Public Relations, Public Health, Project Management, Exceptional People..., Brand Management, Compliance, Internal Communications, Interviews, Nonprofits, Spanish-speaking, Investigation, Non-profit..., Non-profit Leadership, Non-profit Board..., Leadership Development, Strategic Planning, Strategic Communications, Life Coaching, Mentoring, Construction Management, Relationship Management, Training and Quality...
Education
Texas State University 2010 — 2015
Bachelor's Degree, Mass Communications
Minnesota Graduate School of Theology 2004 — 2006
Master's Degree, Master of Divinity
Minnesota Graduate School of Theology 2000 — 2004
Bachelor's Degree, Biblical Studies and Theology
Richard King High School
APAC Customer Services May 2013 - Present
APAC Customer Services September 2009 - May 2013
Skills
Call Centers, BPO, Workforce Management, Contact Centers, Call Center Development, Inbound Marketing, Transition Management, Customer Experience, Outsourcing, Telemarketing, Performance Management, Soft Skills, Avaya, Offshoring, Employee Engagement, Service Delivery, Employee Training, Learning Management..., Training Delivery, Leadership Development, Training Management
Education
University of Wisconsin-Green Bay 2012 — 2013
Master of Science (MS), Applied Leadership for Teaching and Learning
University of Wisconsin-Green Bay 2008 — 2012
Bachelor of Arts (B.A.), History, Education, Humanistic Studies
St. Norbert College 1998 — 2000
Bachelor of Business Administration (B.B.A.), International Business
APAC Customer Services August 2012 - Present
The Old Spaghetti Factory January 2012 - August 2012
CRASH+SUES August 2011 - December 2011
Skills
Character Animation, Illustration, Video Editing, After Effects, Photoshop, Illustrator, Animation
Education
The Art Institues International Minnesota 2008 — 2012
Bachelor of Science (B.S.), Media Arts and Animation
The Art Institutes International-Minnesota 2008 — 2012
Bachelor of Science (BS), Media Arts and Animation
AmeriCold Logistics, LLC. November 2013 - Present
Jaylin Corporation 2010-2013; TM Logistics 2013 May 2010 - July 2013
The Gap September 2009 - May 2010
Cold Stone Creamery April 2006 - May 2010
APAC Customer Services May 2005 - September 2005
Education
Upper Iowa University 2011 — 2013
Bachelors, Business Management
Eastern Iowa Community College 2009 — 2011
Associates, Business Management
St. Ambrose University 2007 — 2009
Second Education History
APAC Customer Services Sales AssociateVerizon Wireless -Wireless AmbitionsMay 2010 - Present
Tempting Entertainment April 2004 - Present
Education
St. Ambrose University 2007 — 2010
BA, Marketing
Deloitte July 2011 - Present
Deloitte August 2007 - July 2011
Campbell Hausfeld December 2002 - June 2007
APAC Customer Services January 2001 - June 2002
Mattel Interactive 1999 - 2001
The Learning Company 1996 - 1999
Skills
Business Process..., Program Management, Business Analysis, Process Improvement, Change Management, Project Management, Strategic Planning, Analysis, Financial Analysis, Business Process, Leadership, Vendor Management, Call Centers, Cross-functional Team..., Management, Performance Management, Risk Management, Contract Negotiation, Data Analysis, Governance, Business Strategy, Budgets, Project Planning, Forecasting, Team Management, Outsourcing, Operations Management, Management Consulting, Team Leadership, Training, Strategy, Banking
Education
Strayer University-Tennessee 2006 — 2008
Bachelor of Business Administration (BBA), Finance, General
ICF International April 2015 - Present
APAC Customer Services October 2004 - March 2015
APAC Customer Services, INC October 2004 - January 2006
Skills
Workforce Management, BPO, Inbound Marketing, Avaya, Process Improvement, Training, Employee Training, Training Delivery, Leadership Development, Staff Development, Operations Management, Operational Planning, Operational Excellence, Program Management, Team Management, Team Building, Teamwork, Team-oriented, Hardwork, Financial Reporting, Project Finance, Financials, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Email, Email Archiving, Team Leadership, Educational Leadership, Situational Leadership, COPC, CRM, Call Center Development, Contact Centers, Employee Engagement, Outsourcing, Outsourcing Management, Service Delivery, Telemarketing, Vendor Management, Leadership, Customer Service, Recruiting, Coaching, Call Centers, Management, Customer Satisfaction, Customer Experience, Performance Management
Education
St. Lawrence University 2000 — 2004
BA, Sociology, History, Education
Dallas County July 2014 - Present
Tri Dal, Ltd. August 2005 - April 2009
APAC Customer Services August 2001 - November 2004
Philips Analytical Inc June 1999 - May 2001
Skills
Accounting, Accounts Payable, Invoicing, Customer Service, Financial Accounting, General Ledger, QuickBooks, Account Reconciliation
Education
Tarleton State University 2009 — 2013
Bachelor of Business Administration (BBA), Accounting
Pearson North America July 2013 - Present
Pearson North America January 2011 - July 2013
Pearson Education November 2005 - January 2011
Pearson Education August 2004 - November 2005
APAC Customer Services February 2000 - August 2004
APAC Customer Services October 1999 - February 2000
APAC Customer Services September 1998 - October 1999
Skills
Cognos, QlikView, Oracle SQL, Oracle Discoverer, Business Intelligence
Education
Simpson College 1993 — 1997
Bachelor of Arts, Computer Science, Management
Cox Communications, Inc. 2005 - 2010
APAC Customer Services 2003 - 2003
Charter Communications 2000 - 2001
Starz Entertainment Group, LLC 1998 - 2000
Century Communications 1992 - 1998
Skills
Diversity Leader..., Marketing, Strategic Planning, Marketing Strategy
Education
Sonoma State University 1979 — 1983
MA, BA, Management, Marketing
Vengroff Williams & Associates August 2015 - Present
North Port Masonic Charities for Needy Children, Inc. June 2014 - Present
North Port Masonic Charities for Needy Children, Inc. June 2014 - Present
APAC Customer Services March 2011 - August 2015
Self Employed January 2009 - March 2013
John McCain 2008 October 2008 - December 2008
7-Eleven July 2006 - September 2007
The Princeton Review June 2006 - September 2007
Sarasota Memorial Health Care System July 2001 - August 2005
Speedway LLC November 2000 - October 2001
Skills
Microsoft Office, Politics, Public Speaking, Research, Social Media, Youth Mentoring, Customer Service, Leadership Development, Youth Leadership..., Sales, Vitamins, Organizational..., Religious Studies, International Studies, Political Science, International Political..., Political Campaigns, Call Centers, Facebook, Google Docs, Google+, Open Office, Open Office Writer, East Asia, South East Asia, Middle East, International Relations, Blogging, Blogger, WordPress, Typing, Foursquare, Greater China, Chinese Foreign Policy, Chinese culture, Social Media Blogging, Live Blogging, Blogosphere, Social Networking, Political Philosophy, Japanese culture, Japanese business..., North Korea, Fundraising, Editing, Community Outreach, Newsletters, Nonprofits, Leadership, Microsoft Excel
Education
University of South Florida 2005 — 2008
BA, International Studies
Manatee Community College 1996 — 2005
Associate of Arts (A.A.), General Studies
Arise Virtual Solutions Inc. September 2011 - Present
CGS October 2010 - September 2011
APAC Customer Services November 2008 - September 2010
ACS Healthcare Provider Solutions June 2006 - October 2008
Skills
Business Analysis, Web Services, Microsoft Office, Outlook, Outsourcing, Customer Satisfaction, Avaya, CMS, Contact Centers, Training, Quality Assurance, Root Cause Analysis, Operations Management, Cross-functional Team..., Performance Management, Call Centers, Coaching, Customer Experience, Team Leadership, Team Building, Telecommunications, Customer Retention, Call Center Development, Team Management, Change Management, Leadership Development, Interviews, Onboarding, Training Delivery, Workforce Management, Human Resources, BPO, Employee Training, Recruiting, Hiring, Telemarketing, Business Process...
Education
Siena College 1998 — 2002
Bachelor's degree, Psychology
Private Biotech / Healthcare Company March 2014 - Present
Ascend Clinical April 2013 - March 2014
Ascend Clinical June 2011 - April 2013
Ascend Clinical February 2008 - June 2011
APAC Customer Services 1996 - 2000
Skills
Healthcare, Process Improvement, Troubleshooting, Customer Service, Hospitals, Access, Microsoft Excel, Team Building, Microsoft Word, Microsoft Office, Nephrology, Quality Assurance, Leadership, Software Documentation, Team Leadership, Coaching, Healthcare Information..., Training
Education
Texas A&M University-Corpus Christi 1999 — 2003
Bachelor of Arts (BA), English Language and Literature, General
Americorp February 2011 - Present
APAC Customer Services October 2003 - July 2005
March AFB CA November 1974 - December 1976
Skills
Computer Literate, Office Administration, Customer Service
Education
The College of Santa Fe 1977 — 1980
BA Coolege Studies, English Lit, History, Philosophy
Xenia High School 1966 — 1969
High School Diploma
APAC Customer Services March 2001 - Present
Education
Southwest Florida College 2009 — 2011
Information Technology
APAC Customer Services January 2014 - Present
TCF Bank January 2007 - January 2013
TCF Bank January 2005 - January 2007
Skills
Management, Telecommunications, Microsoft Excel, Strategic Thinking, Project Management, Sales, Project Planning, Microsoft Office, Sales Management, HR Policies, Onboarding, Deferred Compensation, Talent Management, Employee Engagement, Multi Tasking, Customer Service, Employee Training, Development Of Employees, Customer Acquisition, Workforce Planning
Education
Southern Illinois University, Carbondale
Priority Insurance Agency, Inc July 2005 - Present
Priority Insurance Agency, Inc. 2005 - 2013
APAC Customer Services February 1991 - July 2005
Skills
High Organizational..., Time Management, Customer Service, Insurance, Microsoft Word, Customer Satisfaction, Microsoft Office, Property & Casualty...
Education
Southwest Wisconsin Technical College 1986 — 1987
Certificate of Complition, Data Entry Operations
Lancaster Senior High School 1981 — 1985
High School Diploma
Humana July 2013 - Present
American National Property And Casualty Company January 2012 - Present
American National Property and Casualty September 2007 - December 2011
APAC Customer Services April 2007 - July 2007
Radisson Hotels July 2003 - December 2006
Skills
Underwriting, Insurance, General Insurance, Actuarial Science, Property & Casualty..., Software Development, Microsoft SQL Server, SSIS, SSRS, Microsoft Office, Microsoft Excel, Business Analysis, Requirements Gathering, IT Solutions
Education
St. Norbert College 1996 — 2000
Bachelor of Science (B.S.), Physics, Mathematics
Preble High School 1992 — 1996
Degen Berglund Pharmacy/HME April 2011 - Present
ABR Employment Services October 2010 - January 2011
APAC Customer Services March 2005 - August 2010
Education
Southwest Wisconsin Technical College 1991 — 1992
Diploma, Cosmetology, Barber/Styling, and Nail Instructor
River Valley High School 1977 — 1991
diploma, General Studies
Quality Dining, Inc. May 2006 - Present
APAC Customer Services August 2003 - January 2004
Skills
Food Service, Cleaning, Managed Money, On the Job Training, Customer Service, Training, Time Management, Food Preparation, Customer Satisfaction, Data Entry, Sales, Telephone Skills, Cashiering, Inventory Management, Phone Etiquette, Food & Beverage, Typing, Cooking, Money Management
Education
Spoon River College 2002 — 2003
Spoon River Valley Jr./Sr. High School 1998 — 2002
Diploma, Business/Commerce, General
TRC Staffing Services, Inc. June 2015 - August 2015
Verizon Wireless March 2015 - June 2015
APAC Customer Services November 2013 - March 2015
Bob Evans 2013 - 2013
First baptist church April 2011 - February 2012
Skills
Customer Service, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Social Media, Teaching, Time Management
Education
Tarleton State University
English/Language Arts Teacher Education
APAC Customer Services November 2010 - June 2012
Education
Sarah Lawrence College 2012 — 2016
Idyllwild Arts Academy 2007 — 2010
High School, Moving Pictures
APAC Customer Services June 2009 - Present
Stream Global Services January 2009 - April 2009
Circuit City February 2006 - January 2009
Skills
Call Centers, Avaya, Contact Centers, BPO, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Technical Support, Troubleshooting, Workforce Management, Call Center Development, Telemarketing, Customer Support
Education
St. Petersburg College 2013 — 2014
TZ Insurance Solutions August 2014 - Present
APAC Customer Services October 2013 - May 2014
Skills
Insurance, Customer Satisfaction, Call Centers, Health Insurance, Contact Centers, Benefits Administration, Medicare, Banking, Performance Management, Employee Benefits, Customer Experience, Payroll, Employee Relations, BPO, Workforce Management
Education
Texas Southern University
Encompass Early Education 2013 - Present
APAC Customer Services March 2010 - April 2013
Midwestern Wheels Inc November 2008 - April 2009
Skills
Active Learning, Adaptability, Proprietary Systems, Microsoft Excel, Outlook, DOS, Customer Support, Outstanding..., English grammar, Proofreading, Sales, Writing, Creative Problem Solving, Close Attention to..., Conflict Resolution
Education
St. Norbert College 1998 — 2002
Bachelor of Arts (B.A.), English Language and Literature, General
APAC Customer Services November 2013 - Present
Xerox October 2003 - October 2013
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, English, Process Improvement, Windows, Outlook
Education
Southern New Hampshire University 1980 — 1983
Bachelor of Science (B.S.), Management Information Systems, General
Rivard Buick-GMC May 2014 - Present
Busey February 2014 - May 2014
CNG Financial November 2013 - February 2014
APAC Customer Services April 2013 - November 2013
Skills
Customer Service, Banking, Account Maintenance, Sales, Microsoft Word, Call Centers, Microsoft Excel, Outlook, Inventory Management, Customer Retention, Data Entry, Retail, Credit, Team Building, Team Leadership
Education
North Port High School 2009 — 2010
Business
State College of Florida-Manatee-Sarasota
Accounting
APAC Customer Services 2014 - Present
Education
Saint Paul College-A Community and Technical College 2011 — 2015
Associate’s Degree, Registered Nursing/Registered Nurse