APAC Customer Services

Industry: Outsourcing company

Description

Headquarters: Bannockburn, Illinois, United States CEO: Kevin T. Keleghan (13 Sep 2010–) Founder: Theodore G Schwartz Founded: 1973 Parent organization: NCO Group Subsidiary: jurisdiction of organization

APAC Customer Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at APAC Customer Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.

APAC Customer Services Salaries. You can even request information on how much does APAC Customer Services pay if you want to. Learn about salaries, pros and cons of working for APAC Customer Services directly from the past employees.

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1,809 APAC Customer Services employees in database. Find out everything there's to know about APAC Customer Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.

APAC Customer Services Employees

Employee
Years
Job
Industry
Shirron J. Walker Shirron J. Walker Austin, Texas Area Details
Shirron J. Walker's APAC Customer Services Experience July 2013 - December 2013
Job Tech Support Supervisor, Time Warner Cable
Industry Telecommunications
Experience
Time Warner Cable  March 2015 - Present
NetSpend  February 2014 - March 2015
APAC Customer Services   July 2013 - December 2013
Verizon Wireless  July 2003 - August 2012
AT&T Mobility  August 1999 - May 2003

Skills
Employee Developement, Employee/ Departmental ..., Problem-Solving/Decision..., Performance/Productivity..., Time Management, Motivation/Team Building, Computer Savy, Confident/Enthusiatic, Takes..., Innovativeness, High Level Of..., Flexible to Change, High level of Intergity, Internet Explorer, Windows Vista, PeopleSoft, BMC Remedy, Quality Assurance, Microsoft Office 2007, Lotus Notes, IBM iSeries, Troubleshooting, Enterprise Architecture, Call Center, VSS, HLR, Excellent..., Extensive..., Motivational, Productivity Improvement, Excellent Team Builder, MTAS, MARS, IEX Total View, Job Coaching, Effectively Managed..., Performance Appraisal, Problem Solving, Project Coordination, Project Management, Wireless, Call Centers, Employee Training, Training, Blackberry, Customer Satisfaction, Technical Support, Customer Experience, Help Desk Support, Customer Retention

Education
Stephen F. Austin
Diploma, General Studies

Texas Southern University
Elementary Education

Christopher Zimny Christopher Zimny Sarasota, Florida Details
Christopher Zimny's APAC Customer Services Experience September 2014 - Present
Job Ongoing Benefits Specialist at Aon Hewitt (APAC)
Industry Writing and Editing
Experience
Aon Hewitt  September 2014 - Present
APAC Customer Services   September 2014 - Present
Daily Anarchist   March 2013 - Present
Nielsen  September 2013 - April 2014

Skills
Editorial, Blogging, Public Speaking, Proofreading, Journalism, Magazine Articles, Magazines, Ghostwriting, Storytelling, Editing, Copy Editing, Economics, Microsoft Office, Research, Writing, Market Research, Customer Service

Education
State College of Florida-Manatee-Sarasota   2011 — 2014
Associate of Arts (A.A.), Economics

Ludwig Von Mises Institute   2012 — 2013
Economics

Sarasota High School   2007 — 2011
High School Diploma

Bart Schorsch Bart Schorsch Fargo, North Dakota Area Details
Bart Schorsch's APAC Customer Services Experience March 2015 - July 2015
Job Technology Solutions Professional at Microsoft
Industry Computer Software
Experience
Microsoft  July 2015 - Present
APAC Customer Services   March 2015 - July 2015
APAC Customer Services   October 2008 - March 2015
Volt  November 2007 - July 2008
VMC  August 2007 - August 2007
I.C. System   October 2005 - July 2007
Adams Development   October 2001 - July 2005
Goldmark Property Management  September 1999 - October 2001
Best Buy  October 1996 - December 1998
Control Data Systems, Inc.   January 1992 - December 1992

Skills
Solution Selling, Writing, Communication, Sales Management, Salesforce Training, Microsoft Office, Software Licensing, Property Management, Public Speaking, Selling, Team Management, Distributed Team..., Coaching, Leadership, New Business Development, Building Relationships, Cross Selling, Sales, Retail Sales Experience, Partner Management, Cloud Computing, Program Management, Training Delivery, Account Management, Sales Operations, Microsoft Technologies, Customer Engagement, Microsoft Licensing, SaaS, Customer Satisfaction, Direct Sales, Customer Service, Information Technology, Sales Presentations, Team Leadership, Call Centers, Management, Adult Education, Forecasting, Customer Retention, Enterprise Software, Sales Process, Marketing, Lead Generation, Channel Sales, CRM, Training, Team Building

Education
The University of North Dakota School of Law   1993 — 1996

University of Oslo (UiO)   1994 — 1994
Det Juridiske Fakultet (School of Law)

The University of North Dakota   1988 — 1993
BA, English/Honors

Kenisha Wilson-Barber Kenisha Wilson-Barber United States Details
Kenisha Wilson-Barber's APAC Customer Services Experience November 1998 - February 2000
Job Technical Support Expert at Verizon Wireless
Industry Telecommunications
Experience
Verizon Wireless  September 2004 - Present
Verizon Wireless  March 2003 - November 2005
Verizon Wireless  February 2000 - March 2003
APAC Customer Services   November 1998 - February 2000
APAC Customer Services   February 1998 - November 1998

Education
Strayer University   2008 — 2015
Associate of Arts (A.A.), Information Technology

Spring Valley High School   1992 — 1996
High School Diploma, 12th

Brian Padjen Brian Padjen Delavan, Wisconsin Details
Brian Padjen's APAC Customer Services Experience August 2000 - January 2005
Job Program Leader / Umpire at YMCA Lake Geneva
Industry Staffing and Recruiting
Experience
Teachers On Call - TOC 24/7  January 2014 - Present
YMCA Lake Geneva   May 2012 - Present
Ripples Behavioral Solutions   September 2011 - February 2012
Dungarvin  February 2009 - May 2010
APAC Customer Services   August 2000 - January 2005
Little City Foundation  August 1992 - August 2000

Skills
Management, Education and Training, Crisis Communications, Proposal Writing, Budget Process, Cross-functional Team..., Leadership, Mental Health, Crisis Intervention, Social Services, Technical Writing, Teaching, Creative Writing, Training, Leadership Development

Education
Southern Illinois University, Carbondale   1980 — 1983
Master of Arts (M.A.), English Language and Literature/Letters

Southern Illinois University, Carbondale   1980 — 1983
Master's Degree, English Language and Literature, General

Southern Illinois University, Carbondale   1976 — 1980
Bachelor of Arts (B.A.), Psychology and English

Rocky Ortega Rocky Ortega Cedar Park, Texas Details
Rocky Ortega's APAC Customer Services Experience April 2007 - November 2010
Job Mortgage Analyst
Industry Accounting
Experience
State of Texas  January 2011 - June 2014
On the Spot Repair   January 2009 - December 2013
APAC Customer Services   April 2007 - November 2010
Marrsh USA, Inc.   July 2003 - November 2006
Travelodge  May 2000 - August 2003

Skills
Account Management, Microsoft Office, Microsoft Excel, Micrsoft Word, Microsoft Access, Microsoft Outlook, Lotus Notes, Peachtree, Knowledge of GAAP, Analysis, Financial Analysis

Education
Texas State University   1998 — 2002
Bachelor of Business Administration (BBA), Accounting and Finance, 3.2

Woodsboro High School   1994 — 1998
Advanced Diploma, 4.0

Tiffany Beatty Tiffany Beatty Dallas/Fort Worth Area Details
Tiffany Beatty's APAC Customer Services Experience January 2004 - February 2006
Job VP, Co Founder at Allure Tanning and Skin ReAwakening Studio
Industry Consumer Services
Experience
Allure Tanning and Skin Reawakening Studio   May 2013 - Present
APAC Customer Services   January 2004 - February 2006
The Sharper Image  2003 - 2004

Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Microsoft Exchange, Web Applications, Alternative Medicine, Oxygen Therapy, Administrative..., Office Management, Office Administration, Natural Products, Natural Sciences, Social Skills, Business Planning, Business Strategy, Small Business, Start-up Ventures, Natural Health Products, Tanning, sunless tanning, Cellular Communications, Customer Service, Customer Satisfaction, Customer Support, Customer Insight, Social Networking

Education
Southern Methodist University   2013 — 2017
still working on it..., BBA and Master of Science in Entrepreneurship

Crandall High School   1999 — 2001

Mesquite High School   1997 — 1999

Robert Poorman Robert Poorman Greater Chicago Area Details
Robert Poorman's APAC Customer Services Experience 2000 - 2001
Job Asst. Director Social Media at Warrior Pointe Inc
Industry Civic & Social Organization
Experience
Warrior Pointe Inc   August 2014 - Present
Warrior Pointe Inc   2014 - 2015
Warrior Pointe Inc   2014 - 2015
Warrior Pointe   September 2014 - 2014
Reyes & Sons Remodeling Services   2007 - December 2011
FansEdge  March 2006 - September 2007
Empire Today  January 2002 - September 2004
APAC Customer Services   2000 - 2001
US Army  November 1978 - October 1986

Skills
Customer Retention, Call Centers, Customer Satisfaction, Training, Customer Service, Leadership, Employee Relations, Sales, Coaching, Team Leadership, Troubleshooting, Team Building, Army, Process Improvement, Customer Experience, Supervisory Skills, Sales Management, Management, Microsoft Excel, Intelligence Analysis, Outlook, Sales Operations, Social Media, Dispatching, Telemarketing, Call Center, Customer Support, Employee Training, Microsoft Word, Military Experience, Inside Sales, E-commerce, Classroom Instruction, Office Management, New Hire Training, Customer Service..., Customer Engagement, PowerPoint, Sales Support, Multichannel Customer..., Multi-channel Retail, Telephone Skills, Phone Etiquette, Scheduling, Microsoft Office 2007, Construction, Carpentry, Spreadsheets, Social Media Marketing, Social

Education
Texas Tech University   1984 — 1986
History

Thomas Kelly High School   1973 — 1977

Rashad Raines Rashad Raines Tampa, Florida Details
Rashad Raines's APAC Customer Services Experience March 2001 - December 2014
Job APAC at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
Convergys  January 2015 - Present
APAC Customer Services   March 2001 - December 2014

Skills
Workforce Management, Call Centers, ACD, Avaya, BPO, Call Center Development, Contact Centers, Customer Retention, Customer Satisfaction, Inbound Marketing, Offshoring, Operations Management, Outsourcing, Performance Management, Service Delivery, Sla, Technical Support, Telemarketing, Transition Management, Vendor Management, Customer Experience, Attrition, COPC, IEX, KPO, eWFM, Blue Pumpkin, Contact Center..., Contact Center...

Education
Southern Technical College   2010 — 2014

Steven Eric Salinas Steven Eric Salinas Corpus Christi, Texas Area Details
Steven Eric Salinas's APAC Customer Services Experience December 1997 - May 1999
Job Licensed Agent at New York Life Insurance Company
Industry Financial Services
Experience
Nylife Securities  April 2004 - Present
New York Life Insurance Company  April 2004 - Present
BNI  2014 - 2015
BNI  2014 - 2015
APAC Customer Services   December 1997 - May 1999

Skills
Retirement Planning, Licensed Life Insurance..., Licensed Long-Term Care, Estate Planning, Fixed Annuities, Life Insurance, Disability Insurance, Long Term Care Insurance, Term Life Insurance, Customer Service, Employee Benefits, Leadership, Sales, Team Building, Mutual Funds, Retirement, Marketing

Education
Texas A&M University-Kingsville   1998 — 2003
BBA, Marketing

Ingleside High School   1992 — 1996
Diploma

Julie Tyrell Julie Tyrell Kansas City, Missouri Area Details
Julie Tyrell's APAC Customer Services Experience March 1998 - March 1999
Job Accounting Manager
Industry Wholesale
Experience
UnitedLex Corporation  2015 - Present
Essense of Australia  November 2014 - 2015
Kansas City Power & Light  May 2010 - November 2014
Kansas City Power & Light  June 2007 - May 2010
Remel  July 2006 - May 2007
Weyerhaeuser  December 2003 - July 2006
Alliant Energy  July 2001 - August 2003
Rockwell Collins  March 1999 - July 2001
APAC Customer Services   March 1998 - March 1999
Arthur Andersen & Co.   June 1996 - March 1998

Skills
Process Improvement, Business Analysis, Program Management, Budgets, Business Process..., Accounting, Finance, Product Development, Program Implementation, Profit Margins, Teamwork, Collaborative Problem..., Procurement Contracts, Contract Negotiation, Strategic Planning, Benchmarking, Building Relationships, Profit Maximization, PeopleSoft, Financial Reporting, Auditing, Financial Analysis, General Ledger, Management, SAP Implementation, SAP ERP, Hyperion

Education
University of Kansas   2003 — 2007
Master of Business Administration (MBA)

University of Iowa   1990 — 1995
Bachelor of Business Administration (BBA), Finance, General

Tessa Rathsack Tessa Rathsack Manitowoc, Wisconsin Details
Tessa Rathsack's APAC Customer Services Experience September 2009 - March 2010
Job Unemployed
Industry Legal Services
Experience
Happy.  November 2013 - Present
Flex-Staff  May 2015 - July 2015
Kaminski & Pozorski   November 2011 - October 2014
Dermatology Associates of Wisconsin, S.C.   May 2010 - March 2011
APAC Customer Services   September 2009 - March 2010
Siegfried and Jensen  August 2008 - August 2009

Skills
Administrative..., Customer Service, Audio Transcription, Legal Assistance, Microsoft Excel, Microsoft Word, Phone Etiquette, Time Management, Filing, Microsoft Office, Accurate Data Entry, PowerPoint, Outlook, English Grammar, Taking Minutes, Great Plains Software, Call Centers, Direct Client...

Education
Salt Lake Community College   2005 — 2005
GED, General Education

Mark LeRette Mark LeRette Muscatine, Iowa Details
Mark LeRette's APAC Customer Services Experience June 2000 - May 2002
Job Application Systems Analyst at Muscatine Power & Water
Industry Utilities
Experience
Centro Inc  March 2003 - July 2015
City of Muscatine  January 2010 - December 2013
ATK  December 2002 - March 2003
APAC Customer Services   June 2000 - May 2002
University of Iowa - Center for Health Effects of Environmental Contamination   August 1998 - May 2000
Weber Marking Systems  October 1996 - July 1998
Capcom  September 1995 - October 1996
Motorola  February 1994 - September 1995

Skills
Microsoft SQL Server, ASP, Strategic Planning, IIS, SQL, ASP.NET, JavaScript, VBScript, Software Development, Project Management, Database Administration, HTML, Process Improvement, Access, Troubleshooting, Visual Studio, Visio, T-SQL, Public Speaking, Microsoft Office

Education
Southern Illinois University at Carbondale   1989 — 1993
Bachelor of Science, Engineering Technology

Patti Douglas Patti Douglas Green Bay, Wisconsin Details
Patti Douglas's APAC Customer Services Experience October 2007 - March 2008
Job Financial Operations
Industry Consumer Services
Experience
HuTerra   October 2013 - Present
Aver Informatics, Inc.   April 2012 - July 2013
Pool Works, Inc.   May 2008 - August 2011
APAC Customer Services   October 2007 - March 2008
J & J Builders of Northeast WI, Inc.   March 2005 - June 2006
Badgerland Buildings, Inc.   January 2003 - March 2005
Bayland Builings, Inc.   February 1992 - June 2002
Green Bay Packaging, Inc.   February 1985 - January 1992

Skills
Construction Accounting, Office Management, Customer Service, Payroll, Accounts Payable, Accounts Receivable, Invoicing, Training, Human Resources, Microsoft Excel, Accounting, Interviews, General Ledger, Insurance, Budgets, Microsoft Office, Construction, Project Planning

Education
Northeast Wisconsin Technical College   2012 — 2014
Associate's degree, Accounting

St. Norbert College   1982 — 1984
Associate's degree, Accounting

Dan Pressley Dan Pressley Dallas/Fort Worth Area Details
Dan Pressley's APAC Customer Services Experience 1996 - 1997
Job Call Center Director at COOP Member Center
Industry Consumer Services
Experience
Neiman Marcus  1997 - 2014
APAC Customer Services   1996 - 1997
Mazzio's Corporation  1988 - 1996

Skills
Call Centers, BPO, Retail, Customer Service, Leadership, Management, Customer Satisfaction, Sales, Project Management, Process Improvement, Team Leadership, Business Analysis, Strategy, Teamwork, Workforce Management, Training, Planning, Team Building, Recruiting, Customer Retention, Leadership Mentoring, Vendor Management, Analysis, Hiring, Operations Management, Executive Management, Quality Improvement, Planning Budgeting &..., Technical Support, Accounts Payable, Account Reconciliation

Education
Northlake College Irving, TX   2000 — 2004
Business Administration, Management and Operations, 3.4

Tulsa Community College   1988 — 1993
Accounting

Texas A&M University-Commerce   1987 — 1987

Dylan Long Dylan Long Utica, New York Area Details
Dylan Long's APAC Customer Services Experience September 2012 - June 2013
Job Network Engineer at M. A. Polce Consulting, Inc.
Industry Computer & Network Security
Experience
M. A. Polce Consulting, Inc.   May 2014 - Present
The State University of New York  May 2014 - August 2014
Lowe's Companies, Inc.   September 2013 - May 2014
Empire Building Diagnostics   June 2010 - December 2013
APAC Customer Services   September 2012 - June 2013
State University of New York Institute of Technology at Utica/Rome   August 2011 - May 2012
Perry's Ice Cream  May 2011 - August 2011
Akron Central School   January 2008 - January 2010

Skills
Public Speaking, Network Hardware, Hardware Installation, Data Analysis, Hardware, Software Installation

Education
State University of New York Institute of Technology at Utica/Rome   2010 — 2014
Bachelor of Science (BS), Computer information systems and Networking and Computer Security, 3.2

Matthew Hoff Matthew Hoff Titusville, Florida Details
Matthew Hoff's APAC Customer Services Experience October 2010 - September 2013
Job Member Support at Space Coast Credit Union
Industry Banking
Experience
Space Coast Credit Union  August 2014 - Present
APAC Customer Services   October 2010 - September 2013
Mt's Chophouse   August 2009 - August 2010

Skills
Customer Service, Customer Retention, Sales, Supervising, Dishwashing, Cooking, Data Entry, Cold Calling, Inbound Marketing, Outbound Marketing, Verification, Escalation Resolution, Customer Experience, Customer Satisfaction, IEX, Phone Etiquette

Education
Eastern Florida State College   2013 — 2016
Bachelor of Business Administration (BBA)

Santa Fe College   2008 — 2010

Sherrona Collins Sherrona Collins Sumter, South Carolina Area Details
Sherrona Collins's APAC Customer Services Experience December 2000 - July 2001
Job System Analyst
Industry Information Technology and Services
Experience
Armfield Insurance dba GEICO   November 2012 - June 2014
GEICO  September 2007 - November 2012
Man2Man Fatherhood Initiative   July 2005 - August 2007
Washington Mutual Bank  December 2002 - August 2005
HomeGold Mortgage Inc.   July 2001 - December 2002
University of South Carolina  May 2001 - July 2001
APAC Customer Services   December 2000 - July 2001
Burger King Corporation  June 1996 - December 2000

Skills
Insurance, Management, Data Entry, Call Centers, Access, Six Sigma, Payroll, Employee Benefits, Loans, Yellow Belt, Call Center, Customer Satisfaction, Spreadsheets, Customer Service, Sales, SQL, Oracle SQL Developer, Computer Hardware, Computer Proficiency, Computer Science, Microsoft Office, Motivational Speaking

Education
Strayer University-Virginia   2010 — 2012
Master's degree, Computer Software Engineering

University of South Carolina-Columbia   1997 — 2002
Bachelor of Science (B.S.), Hospitality Administration/Management

Candace Cunningham Candace Cunningham Greater Chicago Area Details
Candace Cunningham's APAC Customer Services Experience February 1998 - June 2001
Job Operations Oriented
Industry Financial Services
Experience
Lowe's home improvement  November 2014 - Present
Lowe's Home Improvement  July 2014 - October 2014
Kiran Analytics  April 2013 - October 2014
Lowe's Home Improvement  February 2014 - June 2014
UMB Bank  November 2001 - November 2012
APAC Customer Services   February 1998 - June 2001

Skills
Financial Regulation, Operations Management, Internal Audit, Customer Service, Management, Close Attention to..., Cash Handling Experience, New Hire Training, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Career Development..., Organization &..., Team-oriented, Dependable Team Player, Ethical Leadership, High Level Of..., Business Travel, Staff Development, Performance Measurement, Confidence Building, Discretion, Emotional Intelligence, core competencies, Call Centers, Multi Tasking, Banking, Retail Banking, Loans, Human Resources, Sales, Employee Training, Consumer Lending, Interviews, Process Improvement, Training, Team Building

Education
University of Phoenix   2007 — 2009
Bachelor's of Science, Management

Southwestern Illinois College   2002 — 2004
Associate of Arts (A.A.), General Studies

Jennifer vonAsten Jennifer vonAsten Spokane, Washington Details
Jennifer vonAsten's APAC Customer Services Experience May 2009 - August 2009
Job Cook at Taco Time Northwest
Industry Food & Beverages
Experience
Taco Time Northwest  October 2013 - Present
Seven Rivers LGBT   October 2009 - Present
International Order of Job's Daughters   October 1996 - Present
Integrated Development Services  August 2013 - September 2013
Massage Envy  February 2012 - August 2013
Healers of Avalon, LLC   January 2010 - May 2011
Office Max  November 2009 - January 2011
Globe University  November 2009 - December 2010
Healers of Avalon   2010 - 2010
APAC Customer Services   May 2009 - August 2009

Skills
Pregnancy Massage, Reiki, Crystal Healing, Therapeutic Massage, Craniosacral Therapy, Energy Healing

Education
Globe University   2009 — 2010

Spokane Community College   2008 — 2009

Northwest Noetic School of Massage   2005 — 2006

Spokane Falls Community College   2001 — 2002

Globe University
Associates of Arts Degree, Massage Therapy

Semir Garic Semir Garic Utica, New York Details
Semir Garic's APAC Customer Services Experience August 2012 - October 2013
Job FIeld Engineer at Geeks on Site
Industry Telecommunications
Experience
Geeks on Site  April 2014 - Present
APAC Customer Services   August 2012 - October 2013

Skills
Cisco Technologies, Telecommunications, Call Centers, Avaya, Troubleshooting, Service Delivery, VoIP, Technical Support, Active Directory, Outsourcing, Vendor Management, Windows Server, Contact Centers, Windows 7, Computer Hardware, Windows XP, Windows 8, Windows 8.1, Bash, Unix

Education
State University of New York Institute of Technology at Utica/Rome   2008 — 2013
Bachelor's degree, Computer Systems Networking and Telecommunications

Rebecca Stalsby, CPP Rebecca Stalsby, CPP Dallas/Fort Worth Area Details
Rebecca Stalsby, CPP's APAC Customer Services Experience September 2000 - July 2002
Job Director, HRIS and Payroll
Industry Building Materials
Experience
Overhead Door Corporation  February 2015 - Present
Overhead Door Corporation  November 2013 - February 2015
ORIX Corporation  February 2013 - October 2013
ORIX Corporation  May 2011 - February 2013
ORIX Corporation  October 2007 - November 2011
Ceridian  January 2007 - September 2007
Ceridian  July 2002 - January 2007
APAC Customer Services   September 2000 - July 2002
Fritz Companies  1999 - 2000
AOL  1997 - 1999

Skills
Payroll, Ceridian, Employee Benefits, Benefits Administration, Open Enrollment, HRIS, Benefits, Payroll Processing, Data Entry, Word, Excel, Process Improvement, PowerPoint, Tax, Wellness Initiatives, SOX, Sarbanes-Oxley Act, Microsoft Excel, Microsoft Word, Human Resources, SharePoint, New Hire Orientations, Customer Service, Leadership, Deferred Compensation, Training, FMLA, Wellness, Account Reconciliation, Accounting, ADP Payroll, PeopleSoft, Employee Relations, Interviews, Auditing, Ceridian Payroll System, Leave of Absence, Kronos, 401k, ADP ReportSmith, Garnishments, Multi-state Payroll..., Onboarding, COBRA, Multi-State Sales Tax, Payroll Taxes

Education
University of North Texas   2012 — 2014
MBA, Organizational Behavior Studies

Texas Woman's University   2010 — 2011
BSBA, Human Resources

Tarrant County College   2007 — 2009
AA, Associate of Arts for Transfer to 4 year

El Reno High School   1994 — 1997
High School Diploma, General

Virginie Breillad Virginie Breillad Bettendorf, Iowa Details
Virginie Breillad's APAC Customer Services Experience September 2013 - Present
Job Call Center Representative & Writer
Industry Insurance
Experience
APAC Customer Services   September 2013 - Present
American Income Life Insurance Company  April 2013 - Present
Lowe's Home Improvement  July 2012 - November 2012
Lowe's Home Improvement  April 2009 - November 2012

Skills
Windows & Mac operating..., English to French, French to English, German to English, English to German, Proficient Typing Skills, Word Processing, Overseas Experience, Learning Quickly, People Skills, People-oriented, Strong work ethic, Telephone Skills, Customer Service

Education
St. Ambrose University   2006 — 2007

Robert Langeneckert Robert Langeneckert Davenport, Iowa Area Details
Robert Langeneckert's APAC Customer Services Experience July 1996 - August 2008
Job Senior Business Development Officer at RMK Consulting, Inc.
Industry Management Consulting
Experience
RMK Consulting, Inc.   March 2014 - Present
Xerox  August 2008 - March 2014
APAC Customer Services   July 1996 - August 2008

Skills
Outsourcing, CRM, Call Center, Management, New Business Development, Strategic Planning, Business Development, BPO, Customer Satisfaction, Leadership, Customer Retention, Training, Vendor Management, Team Building, Account Management, Contact Centers, Inbound Marketing, Telecommunications, Selling, Workforce Management, Sales Management, Customer Experience, Lead Generation, Operations Management, Business, B2B, Salesforce.com, Call Centers, Call Center Development, Process Improvement, Consulting, Sales

Education
St. Ambrose University
BBA, Marketing

University of Iowa - Henry B. Tippie College of Business

Damien Mitchell Damien Mitchell Houston, Texas Details
Damien Mitchell's APAC Customer Services Experience September 2013 - Present
Job Quality Analyst at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   September 2013 - Present
APAC Customer Services   September 2013 - Present
APAC Customer Services   July 2010 - September 2013

Skills
Call Centers, Customer Satisfaction, Outsourcing, Workforce Management, BPO, Telemarketing, Personal Training, Group Exercise

Education
Stephen F. Austin State University   1998 — 2005
Bachelor of Science (B.S.), Biology and Psychology

Karla Lewis, MHSA Karla Lewis, MHSA High Point, North Carolina Details
Karla Lewis, MHSA's APAC Customer Services Experience October 2012 - March 2013
Job Master in Health Service Administration
Industry Law Practice
Experience
Law Firm, PLLC   April 2013 - Present
Strayer University  April 2011 - September 2013
APAC Customer Services   October 2012 - March 2013
American Express  January 2004 - May 2011
SPHERION STAFFING  January 2003 - December 2003
GLOBAL CROSSING TELECOMMUNICATIONS, INC  January 1997 - January 2002
FIRST INVESTORS LIFE INSURANCE, INC   January 1995 - January 1997
CITIBANK, NA  January 1990 - January 1995

Skills
Call Center, Vendor Management, Process Improvement, Captivate, Project Management, Consulting, Leadership, Instructional Design, Data Analysis, Training, Performance Management, Risk Management, Coaching, Customer Satisfaction, Six Sigma, Change Management, Microsoft Office..., Aspect, eWFM, Insight,..., Proficiency in..., Effective PC..., Call Centers, Management, Quality Assurance, Customer Experience, Customer Service, Team Building, Team Management, Recruiting, Employee Relations, Employee Benefits, Personnel Management, Human Resources, Leadership Development, Policy, Sales, Business Process..., New Hire Orientations, Analysis, Employee Training, Team Leadership, Organizational..., Operations Management, Customer Retention, Interviews, Employee Engagement, Hiring, Workforce Management, Onboarding, Time Management, Talent Management

Education
Strayer University-North Carolina   2011 — 2013
Master's Degree, Health Service Administration, 3.6

University of Phoenix   2008 — 2010
Bachelor's of Science, Psychology; business, 3.2

AXIA University   2007 — 2008
Associate's degree, Business/Managerial Economics, 3.6

Jennifer Schmidt, SPHR Jennifer Schmidt, SPHR Davenport, Iowa Area Details
Jennifer Schmidt, SPHR's APAC Customer Services Experience May 2009 - November 2010
Job Director of Recruitment & Development at Genesis Health System
Industry Hospital & Health Care
Experience
Genesis Health System  July 2013 - Present
John Deere  November 2010 - July 2013
APAC Customer Services   May 2009 - November 2010
John Deere  October 2008 - February 2009
Johnsonville Sausage  March 2003 - April 2008
SEEK Careers/Staffing  June 1999 - March 2003

Skills
Employee Relations, Talent Management, Talent Acquisition, Succession Planning, Performance Management, Recruiting, Onboarding, Applicant Tracking..., Sourcing, Technical Recruiting, HRIS, Employee Engagement, Human Resources, College Recruiting, HR Policies, Organizational..., Workforce Planning, Benefits Administration, Deferred Compensation, New Hire Orientations, Personnel Management, Interviews, Leadership, FMLA, Labor Relations, Strategic Planning, Employee Benefits, Benefits Negotiation

Education
University of Wisconsin-Milwaukee   2002 — 2005
Masters, Human Resources and Labor Relations

St. Ambrose University   1994 — 1997
BS, Psychology

Tammera Taylor Tammera Taylor Charlotte, North Carolina Area Details
Tammera Taylor's APAC Customer Services Experience April 2002 - March 2003
Job Sr. HRBP at AmerisourceBergen
Industry Human Resources
Experience
AmerisourceBergen  October 2010 - Present
HomeTrust Banking Partnership  January 2009 - April 2010
HSBC  October 2005 - December 2008
Telerx  April 2003 - October 2005
APAC Customer Services   April 2002 - March 2003
TeleSpectrum  February 1997 - January 2002
SOMAR Inc. (acquired by TeleSpectrum)   September 1992 - February 1997
Food Lion  November 1986 - September 1992

Skills
Employee Relations, Talent Management, Talent Acquisition, Human Resources, Organizational..., HRIS, Management, Leadership, Personnel Management, Benefits Administration, Performance Management, Recruiting, Strategy, Mergers & Acquisitions, Training, Program Management, Outsourcing, Deferred Compensation, Strategic Planning, Policy, Payroll, Executive Management, Start-ups, Onboarding, Succession Planning, Workforce Planning

Education
Southern New Hampshire University   1981 — 1984
Bachelors, Marketing

Patti Carvin Patti Carvin Greater Boston Area Details
Patti Carvin's APAC Customer Services Experience September 2014 - December 2014
Job Customer Service Representative at Montachusett Area Regional Transportation Services
Industry Consumer Services
Experience
Montachusett Area Regional Transportation Services   December 2014 - Present
APAC Customer Services   September 2014 - December 2014
Sears Holdings Corporation  June 2014 - September 2014
CROSSMARK  May 2014 - September 2014
Teddy Bear Portraits  April 2013 - October 2013
Avon  March 2012 - October 2012
Avon  September 2009 - October 2012
CJ Banks  October 2007 - July 2009

Skills
Customer Service, Sales, Social Networking, Event Planning, Marketing, Retail, Team Building, Microsoft Office, Coaching, Small Business, Microsoft Word, Public Speaking, Social Media, Social Media Marketing, Fundraising, Fragrance, Online Marketing, Nonprofits, Sales Management, Marketing Communications, Event Management, Customer Satisfaction, Direct Sales, Sales Presentations, Customer Retention, New Business Development, Training, Strategic Planning, Leadership

Education
State University of New York College at Potsdam   1986 — 1989

Jim Ahlfinger Jim Ahlfinger Dallas/Fort Worth Area Details
Jim Ahlfinger's APAC Customer Services Experience July 1995 - August 1999
Job OTI Functional Expert SAP Implementation Team at Alcon, a Novartis company
Industry Pharmaceuticals
Experience
Alcon, a Novartis company  November 2013 - Present
Alcon Laboratories, Inc.   August 1999 - November 2013
APAC Customer Services   July 1995 - August 1999
TruGreen LandCare  February 1993 - June 1995

Skills
Medical Devices, Territory Management, Process Improvement, Cross-functional Team..., Sales Management, Product Launch, Sales Operations, Account Management, Customer Service, Sales Effectiveness, Pharmaceutical Industry, Product Management, New Business Development, Vendor Management, Project Management, Team Leadership, Strategic Planning, Supply Chain Management, Business Analysis, Change Management, Program Management, Competitive Analysis, Business Strategy, Sales Force Development, Quality Assurance, Business Intelligence, Team Building, Performance Management, Data Analysis, CRM, Sales

Education
Texas Christian University - M.J. Neeley School of Business   2001 — 2003
MBA

The University of Texas at Arlington - College of Business   1987 — 1994
BBA, Marketing

Chelsey Jonasson Richards Chelsey Jonasson Richards Fargo, North Dakota Area Details
Chelsey Jonasson Richards's APAC Customer Services Experience January 2012 - December 2012
Job SAM Program Manager at Universal Management Solutions (UMS)
Industry Information Technology and Services
Experience
Universal Management Solutions (UMS)   January 2013 - Present
APAC Customer Services   January 2012 - December 2012
APAC Customer Services   August 2010 - January 2012
APAC Customer Services   November 2009 - July 2010
Microsoft (Volt Technical Resources)   February 2009 - October 2009

Skills
SharePoint, Microsoft CRM, Account Management, Solution Selling, Cloud Computing, SaaS, Avaya, Enterprise Software, Selling, Sales, Salesforce.com, Customer Service, Strategy, Leadership, Channel Partners, Management, Direct Sales, Lead Generation, Sales Management, Vendor Management, Customer Satisfaction, Sales Operations, Virtualization, CRM, Business Development, Training, Time Management, Software Documentation, Sales Process, Call Centers, Partner Management, Forecasting, Unified Communications, Software Asset..., Professional Services, Cold Calling, Software Licensing

Education
Rasmussen College   2008 — 2010
Associates, Criminal Justice

The University of North Dakota   2005 — 2007
Criminal Justice and Political Science

Fargo South High School   2003 — 2005
Diploma

SARAH WILHITE SARAH WILHITE Brandon, Florida Details
SARAH WILHITE's APAC Customer Services Experience October 2012 - Present
Job Billing Agent at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   October 2012 - Present
Sports Authority  January 2011 - October 2012
Sports Authority  October 2010 - January 2011
TJX  May 2008 - August 2008
Sports Authority  November 2006 - August 2008

Skills
Sales, Training, Billing Services, Invoicing, Inventory Management, Data Entry, Management, Visual Merchandising, Microsoft Office, TPX, Oracle Applications, Customer Experience

Education
St. Petersburg College   2006 — 2013
Bachelor of Applied Science (BASc), Health Services Administration

Hillsborough Community College   2006 — 2008
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities

Lee Benson Lee Benson Fort Worth, Texas Details
Lee Benson's APAC Customer Services Experience 1992 - 1993
Job Unemployed U S Marine Corps Retired
Industry Logistics and Supply Chain
Experience
Kroger  January 2012 - June 2014
Layered Tech   October 2006 - January 2011
American Ironhorse   2004 - 2006
Sprint PCS  1997 - 2002
APAC Customer Services   1992 - 1993

Skills
Vendor Management, Highly responsible, Speech, CMS, Microsoft Office, Baan, Purchasing, Inventory Control, Forecasting, Warehousing, Management, Procurement, Negotiation, Leadership, Outlook, Problem Solving, Human Resources, Access, Budgets, Program Management, Process Improvement, Contract Negotiation, Team Building, Microsoft Excel, Inventory Management, Change Management, Business Strategy

Education
Tarrant County College   2000 — 2003
Associates, Associates in Applied Science Personal Computer Support

Tarrant County College   1990 — 1992
-Associates in Arts, Business

Jerryn Currie Jerryn Currie Greater Los Angeles Area Details
Jerryn Currie's APAC Customer Services Experience April 2001 - August 2004
Job At
Industry Marketing and Advertising
Experience
Marketing Werks  June 2012 - Present
Hard Rock Cafe  June 2010 - Present
LA Fitness  September 2009 - Present
GameStop  October 2004 - Present
Maurices  January 2004 - April 2006
Charitable Resource Foundation  January 2004 - April 2006
APAC Customer Services   April 2001 - August 2004

Skills
Marketing Strategy, Customer Service, Public Relations, Facebook, Social Media Marketing, Microsoft Office, Social Networking, Social Media, Advertising, Press Releases, Event Management, Microsoft Word, PowerPoint, Event Planning, Sales

Education
Southern Illinois University, Carbondale   2006 — 2008
Art, Animation & Spanish

Black Hawk College (East Campus)   2004 — 2006
--, Art, Spanish

Kewanee High School   2000 — 2004
High School Diploma, Gen. Ed.

Cassandra Seidman Cassandra Seidman Phoenix, Arizona Area Details
Cassandra Seidman's APAC Customer Services Experience December 2000 - April 2002
Job Owner at Cass Travel and Customer service Expert
Industry Hospitality
Experience
cass travel   January 2005 - Present
APAC Customer Services   December 2000 - April 2002
Hewitt Associates LLC  January 2000 - August 2000
DER Travel   January 1999 - December 1999
American Airlines  June 1998 - January 1999
Globe Glass & Mirror Co/ Vistar   July 1996 - 1998

Skills
Marketing Strategy, Event Management, Hospitality, Entrepreneurship, Social Media Marketing, Social Media, Marketing, Tourism, Hotels, New Business Development, Restaurants, Online Marketing, Small Business, Online Advertising, Customer Service

Education
Strayer University   2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Admin/Psychology

American Airlines Travel Acadmy   1997 — 1997
Travel and Hospitality Certificate, Hospitaliity

David Vann David Vann Corpus Christi, Texas Details
David Vann's APAC Customer Services Experience June 2009 - February 2011
Job LRP at The Results Companies
Industry Outsourcing/Offshoring
Experience
The Results Companies  December 2012 - Present
The Results Companies  April 2011 - December 2012
APAC Customer Services   June 2009 - February 2011
Promark Research Corporation  2008 - 2009

Skills
Workforce Management, Call Center Development, Contact Centers, Call Centers, Customer Experience, BPO, Telemarketing, Customer Service, Inbound Marketing, Process Improvement, Vendor Management

Education
Sam Houston State University   2004 — 2009
Bachelor of Fine Arts (BFA), Theatre/Theater

Angela Bender Angela Bender Davenport, Iowa Area Details
Angela Bender's APAC Customer Services Experience June 2012 - December 2013
Job Online Sales Executive at Premier Jewelry & Loan
Industry Graphic Design
Experience
Premier Jewelry & Loan   February 2014 - Present
APAC Customer Services   June 2012 - December 2013
Lifetouch Portrait Studios  March 2008 - August 2010
Dickey's Printing   June 2006 - February 2009

Skills
Customer Service, Microsoft Office, Adobe Creative Suite, Microsoft Word, Microsoft Excel, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, Illustrator, InDesign

Education
The Art Institute of Pittsburgh-Online Division   2007 — 2015
Associate of Arts (AA), Graphic Design

Robert Smaldone Robert Smaldone Holly Springs, North Carolina Details
Robert Smaldone's APAC Customer Services Experience September 1998 - April 2002
Job Owner/Principal at NV Design & Build
Industry Construction
Experience
Rotary International  August 2012 - Present
NV Design & Build   August 2012 - Present
Northern Valley Builders, LLC.   January 2006 - Present
RAS Carpentry   November 2006 - February 2009
Smaldone Contracting   January 1994 - January 2007
Colonial Life / Beneficial Life   1996 - 2003
APAC Customer Services   September 1998 - April 2002
McDonald's Corporation  September 1992 - October 1996

Skills
Customer Service, Following Up, Follow Through, Quality Control, Quality Management, Networking, Team Building, Process Scheduler, Construction, Custom Remodeling, Restoration, Restorative Practices, Property Management, Value Engineering, Sales, Long-term Customer..., Retention Management, Retention Strategies, Attrition Reduction, Marketing, Marketing Research, Custom Homes, Strategic Negotiations, Negotiation, Critical Thinking, Problem Solving, Problem Analysis, Committed to Customer..., Volunteering, Client-focused, BBQ, Popcorn, Cooking, Reading, Recruiting, Human Resources, Payroll, Real Estate, Small Business, Customer Satisfaction, Renovation, Management, Residential Homes, Contractors, Project Management, Time Management, Business, Carpentry, Cold Calling, Contract Negotiation

Education
SUNY Cortland   1998 — 2000
Elementary Education

Herkimer County Community College   1994 — 1996
Athletic Training/Trainer

Ilion Jr-Sr High School   1986 — 1992
General Studies, Graduate

Tashai J. Atkins Tashai J. Atkins Jim Falls, Wisconsin Details
Tashai J. Atkins's APAC Customer Services Experience July 2000 - September 2001
Job Making a difference in all that I do.
Industry Insurance
Experience
ContinuUs (The new name of Southwest Family Care Alliance)   December 2012 - Present
Community Health Partnership Inc.  June 2008 - December 2012
Community Health Partnership Inc.  May 2007 - June 2008
Community Health Parntership Inc.   May 2006 - May 2007
Wisconsin Department of Workforce Development-Unemployment Benefit Center   November 2002 - November 2005
R.E.A.C.H Inc.   October 2001 - November 2002
APAC Customer Services   July 2000 - September 2001

Skills
Call Center, Insurance, Customer Service, Data Entry, Customer Satisfaction, Microsoft Office, Outlook, Microsoft Excel, Organization, Microsoft Word, Leadership, Sales, Process Improvement, PowerPoint, Event Planning, Access, Microsoft Office 2007, OneNote, Call Centers, Medicaid, Program Management, Employee Relations, Training, Software Documentation, HIPAA, Employee Benefits, Fundraising, Marketing, System Administration, Medicare, Data Analysis, Performance Management, Healthcare, Policy, Quality Improvement, Case Managment, Conflict Resolution, Nonprofits

Education
University of Wisconsin-Stout   2000 — 2002
Master's degree, Vocational Rehabilitation Counseling/Counselor

University of Wisconsin-River Falls   1997 — 2000
Bachelor of Science (B.S.), Liberal Arts and Sciences/Liberal Studies

Miami-Dade Community College-Wolfson Campus   1995 — 1997
Secondary Education and Teaching

Smith College   1996 — 1996
Summer Study

Watertown Senior High School   1993 — 1995
High School Diploma

Stephanie Gouge Stephanie Gouge Louisville, Kentucky Area Details
Stephanie Gouge's APAC Customer Services Experience March 2006 - December 2007
Job Customerfocused pro who enjoys improving efficiency and encouraging companies to embrace an online marketing strategy
Industry Internet
Experience
Leapforce  July 2010 - August 2012
PNP Internet Marketing Pros   August 2010 - June 2011
Teacher's Workshop   March 2008 - March 2009
Currahee Books   March 2008 - March 2009
APAC Customer Services   March 2006 - December 2007

Skills
Call Center, Workforce Management, Outsourcing, Customer Satisfaction, Customer Service, Contact Centers, Customer Experience, Process Improvement, Telecommunications, Performance Management, Call Center Development, Microsoft Office, Team Leadership, Operations Management, Coaching, WordPress

Education
The University of Georgia
History

The University of Georgia
Bachelor of Arts (B.A.), History

Sandy Ward Sandy Ward Austin, Texas Details
Sandy Ward's APAC Customer Services Experience 2005 - 2006
Job Senior Account Executive at SAP
Industry Computer Software
Experience
SAP  2012 - Present
Syclo  January 2012 - June 2012
kgb  2010 - 2011
Alpine Access  2003 - 2008
APAC Customer Services   2005 - 2006
Clarify  1995 - 2000

Skills
SaaS, Enterprise Software, Cloud Computing, Solution Selling, Salesforce.com, Professional Services, Mobile Devices, Mobile Applications, Mobile Device Management, Mobile Technology, Customer Service, Direct Sales, Sales Process, Strategic Partnerships, Sales, CRM, Lead Generation, Software Industry, Start-ups, Go-to-market Strategy, Telecommunications

Education
Texas Tech University   1983 — 1986
BA MIS, Management Information Systems

Bruce Ratcliff Bruce Ratcliff Greater Chicago Area Details
Bruce Ratcliff's APAC Customer Services Experience January 2004 - September 2005
Job Project Manager at STS International, Inc. A Cameo Global, Inc. Company
Industry Information Technology and Services
Experience
STS International, Inc. a Cameo Global, Inc. Company   June 2015 - Present
U.S. Cellular   May 2010 - July 2014
Ponvia Technology  March 2009 - May 2010
AT&T  March 2007 - March 2009
FTD  March 2006 - March 2007
ICT Group  September 2005 - March 2006
APAC Customer Services   January 2004 - September 2005
CCC Information Services  October 1999 - December 2003
Ameritech  October 1997 - October 1999
Citigroup  January 1992 - October 1997

Education
Texas State University-San Marcos   1986 — 1988
BBA

Fairborn Baker High School   1978 — 1981
High School

Paula Feit Paula Feit Greater Denver Area Details
Paula Feit's APAC Customer Services Experience 1993 - 2002
Job Senior Vice President, Account Operations
Industry Outsourcing/Offshoring
Experience
The Results Companies  May 2015 - Present
MoneyGram International  September 2003 - April 2015
Protocol Marketing  2002 - 2003
APAC Customer Services   1993 - 2002

Skills
BPO, Leadership, Relationship Management, Contact Centers, Change Management, Operations Management, Call Center, Business Process..., Account Management, Workforce Management, Customer Experience, Cross-functional Team..., Process Improvement, Call Centers, Vendor Management, Customer Service, Customer Satisfaction, Outsourcing, Customer Retention, Team Leadership, Banking, Business Analysis, Strategy, Management, Performance Management, Executive Management, Team Building, Strategic Planning, Financial Services, Product Management, Business Development, CRM, Program Management, Budgets, Team Management, Telecommunications, Training, Credit Cards, Call Center Development, Strategic Negotiations, Contract Negotiation

Education
University of Denver   2006 — 2012
Bachelor's degree, Business Administration, Management and Operations, Graduated with high honors

South Dakota State University   1988 — 1992

Harris-Lake Park High School   1984 — 1988

Crystal H. Crystal H. Wausau, Wisconsin Area Details
Crystal H.'s APAC Customer Services Experience May 2011 - December 2011
Job Legal Secretary for Lincoln County Corporation Counsel, First Year Law Student
Industry Legal Services
Experience
Lincoln County Corporation Counsel   October 2013 - Present
Lincoln County Administration   October 2013 - Present
Forward Financial Bank  November 2012 - October 2013
Jensen, Scott, Grunewald & Shiffler, S.C.   December 2011 - April 2012
APAC Customer Services   May 2011 - December 2011
La Crosse County District Attorney   June 2010 - August 2010
Athens Area Credit Union   March 2009 - August 2009
Athens Area Credit Union   December 2008 - August 2009

Skills
Legal Compliance, Positive Employee..., Employee Training, Employee Benefits, Employee Wellness, Legal Writing, Public Speaking, Legal Research, Legal Issues, Online Learning, Business Communications, Time Management, Recruitment Advertising, Team Leadership, Outlook, Microsoft Office, Computer Proficiency, PowerPoint, Networking, Training, Spanish, Customer Service, Banking, Employment Law, Diversity Training, Safety Training Programs, Foreclosures, Bankruptcy, Healthy Lifestyle, Fitness Training, Microsoft Excel, Microsoft Word, Leadership, Event Planning

Education
Northwestern California University School of Law   2015 — 2018
Juris Doctor (JD) and Bachelor of Science in Law (BSL)

University of Wisconsin-Eau Claire   2008 — 2011
Bachelor of Business Administration (BBA), Management Major Certificate of International Business and Certificate of Leadership, 3.83

Southern Cross University   2010 — 2010
Business, Management

Roman Garcia Roman Garcia Corpus Christi, Texas Details
Roman Garcia's APAC Customer Services Experience 1997 - 2003
Job Telecommunications Professional
Industry Telecommunications
Experience
AT&T  2003 - 2013
APAC Customer Services   1997 - 2003

Skills
Sales Management, New Business Development, Account Management, Call Center Development, Employee Training, Supervisory Experience, Contract Negotiation, Sales Operations, Communication Skills, Telecommunications, Entertainment Technology, Project Management, Performance Management, Performance Improvement, Sales, Sales Presentations, Business Process..., Development Of Employees

Education
Texas A&M University-Corpus Christi   2013 — 2015
Bachelor's degree, Business/Commerce, General, Minor in Education

The University of Texas at Arlington   2005 — 2008
Bachelor's degree, Business Administration and Management, General

Lisa Peterson, PHR, PRC Lisa Peterson, PHR, PRC Houston, Texas Area Details
Lisa Peterson, PHR, PRC's APAC Customer Services Experience July 2013 - November 2013
Job AVP, Trainer at iQor
Industry Human Resources
Experience
iQor  November 2013 - Present
Real Estate Rental   2004 - Present
APAC Customer Services   July 2013 - November 2013
The Woodlands Area Chamber of Commerce  February 2013 - May 2013
Extend Health  July 2012 - December 2012
Aon Hewitt  August 2011 - May 2012
PepsiAmericas  August 2000 - December 2005
Jefferson Parish Personnel Department   March 1990 - August 2000

Skills
Employee Relations, EEO, Sourcing, Conflict Resolution, Employee Training, Benefits Administration, Employee Benefits, HRIS, Onboarding, HR Policies, Talent Management, Workforce Planning, Employee Engagement, Recruiting, Talent Acquisition, Applicant Tracking..., Succession Planning, Performance Management, New Hire Orientations, Labor Relations, Union Avoidance, Deferred Compensation, Human Resources, Personnel Management, HR Consulting, Payroll, Management, PeopleSoft, FMLA, Compensation & Benefit, COBRA, Organizational..., College Recruiting, Training, Open Enrollment, Hiring, Interviews, Taleo, ADP Payroll, Job Evaluation, Performance Appraisal, Technical Recruiting, Employee Handbooks, Employment Law, Benefits Negotiation, Organizational Design, Organizational..., Job Descriptions, Job Analysis, Screening

Education
Sam Houston State University
MBA, concentrating electives in Human Resources, 3.78

Sam Houston State University   2008 — 2010
Business Adminiatration, Business

Lone Star College System   2006 — 2008
Associates, Liberal Arts

Tulane University   2003 — 2003
Certificate, Human Resources Management

L.W. Higgins

Erin Shelby Erin Shelby Sarasota, Florida Area Details
Erin Shelby's APAC Customer Services Experience October 2013 - February 2014
Job Application Support Analyst
Industry Education Management
Experience
Sarasota County School Board  September 2014 - Present
State College of Florida, Manatee-Sarasota  August 2014 - Present
Payless ShoeSource  February 2014 - May 2014
APAC Customer Services   October 2013 - February 2014
Benefit Technologies Division 5   March 2013 - September 2013
Sarasota County Technical Institute  March 2012 - January 2013
Florida Orthopedic Specialists   October 2012 - October 2012
Scarborough Research  September 2011 - March 2012
M.A.C.K. Cleaning Services   August 2005 - December 2010
Bella Terra Environmental   May 2007 - August 2009

Skills
Typing, Writing, Grammar, Art, Exceptional People..., Baking, Friendly Personality, Friendly Demeanor, Empathy, Great Leader, Creativity, Enthusiasm to learn, Organization, Teamwork, Team Building, Teaching, Computers, Office Management, Training, PowerPoint, Spreadsheets, Microsoft Excel, Microsoft Word, Transcription, Data Entry, Medical Records, Medical Terminology, Online Research, Phone Etiquette, Telephone Skills, Customer Service, Clerical Skills, Microsoft Office

Education
State College of Florida-Manatee-Sarasota   2014 — 2016
Associate's degree

Sarasota County Technical Institute   2012 — 2013
Certification, Administrative Assistant and Secretarial Science, General

Sarasota Military Academy   2005 — 2010
High School Diploma, Teaching

Jordan Strowder Jordan Strowder Greater Minneapolis-St. Paul Area Details
Jordan Strowder's APAC Customer Services Experience August 2013 - Present
Job Recruiter at APAC Customer Services
Industry Human Resources
Experience
APAC Customer Services   August 2013 - Present
APAC Customer Services   May 2013 - Present
SotaRico, LLC.   2010 - Present
Holiday Companies  July 2012 - September 2013
Cerenity Senior Care  July 2010 - August 2011
Time Communications  August 2006 - May 2010

Skills
Microsoft Office, Dreamweaver, ACT National Career..., POS, PI Systems, Infinity Intelligent..., Typing, Data Entry, Self Management, Highly motivated..., Time Management, Hiring, Sales, Call Centers, Leadership, Customer Service, Social Media, Management, Process Scheduler

Education
Saint Paul College-A Community and Technical College   2009 — 2012
Associate of Arts and Sciences (AAS), Human Resources Management and Services, A

Saint Paul College-A Community and Technical College   2009 — 2012
Associate of Science (A.S.), Business Administration, Management and Operations, A

Alison Cross-McCorkle Alison Cross-McCorkle Jersey City, New Jersey Details
Alison Cross-McCorkle's APAC Customer Services Experience June 2003 - September 2006
Job Experienced Office Assistant
Industry Education Management
Experience
n/a - currently unemployed  November 2010 - December 2012
Brookfield Central School   September 2008 - November 2010
Appleone Employment Agency/ Clayman & Rosenberg   May 2008 - August 2008
Bank of America  September 2006 - July 2007
APAC Customer Services   June 2003 - September 2006

Skills
Office Administration, Phone Skills, Accounts Payable, Computers, Customer Service, Document Preparation, Proofreading, Office Equipment

Education
SUNY Oneonta   1999 — 2001
Elementary Education and Teaching

Brookfield Central School   1986 — 1999
HS Diploma

Tyson Covington Tyson Covington La Crosse, Wisconsin Area Details
Tyson Covington's APAC Customer Services Experience September 2010 - Present
Job Team Lead at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   September 2010 - Present
APAC Customer Services   June 2010 - September 2010

Education
Western Technical College   2010 — 2013
Business Administration

Shasta College   2009 — 2010
Business Administration

Melissa Helf Melissa Helf Green Bay, Wisconsin Area Details
Melissa Helf's APAC Customer Services Experience December 2007 - Present
Job Analytic Human Resources Professional
Industry Human Resources
Experience
Clarity Care, Inc.   November 2010 - Present
APAC Customer Services   December 2007 - Present
LearningRx  April 2008 - September 2009
Schneider National  March 2004 - September 2007

Skills
Microsoft Office, Reporting & Analysis, Training & Development, Recruiting, Human Resources, Employee Benefits, Leadership Development, Training, Customer Satisfaction, Coaching, Customer Service, Employee Relations, Team Building, Performance Management, Change Management, Interviews, Team Leadership, Talent Acquisition, Logistics, Leadership, Microsoft Excel, Benefits Administration, Talent Management

Education
The Chicago School of Professional Psychology   2009 — 2010
MA, I/O Psychology

University of Wisconsin-Stevens Point   1998 — 2001
BS, Psychology

Kathryn Brands Kathryn Brands Greater Minneapolis-St. Paul Area Details
Kathryn Brands's APAC Customer Services Experience September 2012 - Present
Job Team Lead at APAC
Industry Consumer Services
Experience
APAC Customer Services   September 2012 - Present
Starbucks Coffee Corporation  August 2003 - September 2012
ProMedia Productions Inc   April 2012 - June 2012
The Art Institutes Academic Achievement Center   October 2010 - March 2012

Skills
Texturing, Storyboarding, Modeling, Maya, Microsoft Office, Photoshop, After Effects, Animation, 3D animation, Lighting, Customer Service, Writing

Education
The Art Institutes International-Minnesota   2008 — 2012
BS, Media Arts and Animation

Kristen Forte Harris Kristen Forte Harris Houston, Texas Area Details
Kristen Forte Harris's APAC Customer Services Experience September 2013 - Present
Job Master Colorist/Hairstylist @ TGF HAIR SALON
Industry Cosmetics
Experience
Regis Corporation / TGF HAIR SALON   April 2014 - Present
APAC Customer Services   September 2013 - Present
Ulta  January 2012 - June 2012
Fantastic Sams International Corp  July 2006 - August 2008
Extremetix, Inc.   January 2007 - June 2008
Extremetix, Inc.   October 2005 - January 2007
Regis Corporation  July 2002 - October 2004
JC Penney Salon  May 2000 - January 2002
JC Penney Salon  June 1999 - April 2000
Regis Corporation  May 1998 - May 1999

Skills
Social Media Marketing, Event Management, Sales, Retail, Microsoft Office, Social Media, Marketing, Social Networking, Leadership, Public Relations, PowerPoint, Outlook, Training, Makeup Artistry, Public Speaking, Hair Cutting, Waxing, Sales Management, Inventory Management, Account Management, Visual Merchandising, Management, Time Management, Trade Shows, Marketing Strategy, Strategic Planning, Salesforce.com, Merchandising, Marketing Communications, Skin Care, Fashion Shows, Cold Calling, Assortment, Hair Care, Inventory Control, Product Knowledge, Cosmetology, Store Management, Microsoft Word, Team Leadership, Facebook, Microsoft Excel

Education
Sam Houston State University   2000 — 2003
Criminal Justice

Texas A&M University-Texarkana   1998 — 2003

James Luxton James Luxton Greater Philadelphia Area Details
James Luxton's APAC Customer Services Experience 1992 - 1995
Job Senior Director
Industry Telecommunications
Experience
Comcast Cable  October 2014 - Present
Comcast  August 2012 - October 2014
Cablevision  January 2011 - August 2012
Bresnan Communications  January 2004 - December 2010
MidAmerican Energy  September 1999 - September 2004
THE SIGNATURE GROUP/GE FINANCIAL ASSURANCE   January 1997 - January 1999
The Signature Group/ GE   January 1995 - January 1997
APAC Customer Services   1992 - 1995

Skills
Call Center, Customer Service, Team Building, Operations Management, Cross-functional Team..., Customer Relations, Forecasting, Budgeting, Quality Assurance, Analysis, Business Process..., Call Centers, Change Management, Coaching, Customer Experience, Customer Satisfaction, Leadership, Outsourcing, Performance Management, Process Improvement, Project Management, Product Management, Program Management, Sales, Sales Management, Sales Operations, Selling, Start-ups, Strategic Planning, Team Leadership, Team Management, Teamwork, Telecommunications, Time Management, Vendor Management, Data Analysis, Customer Retention, Management

Education
St. Ambrose University   1996 — 2001
Masters degree, Business Administration, Management and Operations

University of Iowa   1991 — 1995
BA, Religious Studies

Camden Hottes Camden Hottes Greater Nashville Area Details
Camden Hottes's APAC Customer Services Experience 1996 - 2002
Job Senior Manager Customer Experience at Asurion
Industry Telecommunications
Experience
Asurion  September 2015 - Present
Asurion  May 2014 - September 2015
Cummins, Inc  January 2010 - May 2014
Fifth Third Securities  December 2007 - January 2010
APAC Customer Services   1996 - 2002

Skills
Customer Service, Six Sigma, Call Center, Customer Satisfaction, Customer Relations, Team Building, Problem Solving, Process Improvement, Team Leadership, Strategic Planning, Coaching, Succession Planning, Asset Management, Program Management, Operations Management, Employee Relations, Financial Planning, Performance Management, Hiring, Management, Call Centers, CRM, Leadership, Training, Business Process..., Strategy, Account Management, Business Strategy, Project Planning, Strategic Financial..., Sales Management, Budgets

Education
Southern Illinois University, Carbondale   1987 — 1990

John A. Logan College   1985 — 1987
General

College of Financial Planning
Accredited Asset Management Specialist

Anne Lauria Anne Lauria Utica, New York Details
Anne Lauria's APAC Customer Services Experience September 2012 - June 2013
Job Passionate. Flexible. Determined.
Industry Retail
Experience
ANN INC. (parent company of Ann Taylor, LOFT & Lou & Grey)   2015 - Present
Mohawk Valley Community College MVCC  February 2014 - January 2015
Staffworks, Inc.   August 2013 - February 2014
APAC Customer Services   September 2012 - June 2013
Kinney Drugs  January 2012 - August 2012

Skills
Call Centers, Troubleshooting, Sales, Customer Satisfaction, Data Entry, Customer Service, Telephone Skills, Time Management, Customer Experience, Training, Microsoft Office, Outlook, Public Speaking, Research

Education
State University of New York Empire State College   2014 — 2015
Bachelor of Arts (BA), Educational Studies, Anticipated Graduation August 2015

Annette Abbott Annette Abbott Columbia, South Carolina Area Details
Annette Abbott's APAC Customer Services Experience October 1999 - February 2003
Job Order Flow and Fulfillment Coordinator at Andersen Logistics
Industry Transportation/Trucking/Railroad
Experience
Andersen Corporation  June 2014 - Present
Andersen Corporation  April 2012 - June 2014
First Financial Asset management  December 2010 - April 2012
GS2 Engineering and Environmental, Inc.   September 2009 - September 2010
TMC Transportation  August 2008 - January 2009
The Holland Group  May 2005 - July 2008
Lexington Employers Council   2005 - 2008
Ryder System, Inc.   April 2003 - January 2005
APAC Customer Services   October 1999 - February 2003
AMBAC International  June 1996 - May 1999

Skills
Employee Relations, Customer Service, Strategic Planning, Payroll, Hiring, Operations Management, Performance Management, Employee Benefits, Risk Management, HRIS, Benefits Administration, Microsoft Office, HR Policies, Job Descriptions, Talent Acquisition, Policy, Salary, Performance Appraisal, FMLA, Technical Recruiting, Coaching, Employee Engagement, Workers Compensation, Contract Negotiation, Insurance, Background Checks, Performance Reviews, Job Fairs, Legal Compliance, Supervision, Manufacturing Management, COBRA, Orientation, New Hire Orientation, Customer Relations, Vendor, Open Enrollment, Affirmative Action, Interviewing, Unemployment Claims, Analyzer, Order Management, Warehousing, New Hire Orientations, Process Improvement, Call Centers

Education
Southern Wesleyan University   2015 — 2017
Bachelor of Science Business Administration (B.S.B.A.), Business Administration and Management, General, A

New Horizons Learning Center   2009 — 2009
Certificate, Microsoft Office 2007 Certification

Southern Wesleyan University   2003 — 2005
Associates of Science, Business Administration

Spring Valley High School   1985 — 1989

Deborah Zellner Deborah Zellner Houston, Texas Area Details
Deborah Zellner's APAC Customer Services Experience 2015 - 2015
Job Outsourcing/Offshoring Professional
Industry Computer Hardware
Experience
APAC Customer Services   2015 - 2015
G-love productive edutainment   January 2009 - October 2014
TJE MECHANICAL LLC   January 2013 - August 2013
Newman Printing Company, Inc.   2011 - 2011
Sears Portriat Studio N04   January 2008 - December 2008
Tolunay-Wong Engineers, Inc.   January 2006 - October 2007

Skills
Data Entry, PowerPoint, Project Management, Management, Time Management, Sales, Microsoft Excel, Microsoft Word, Outlook, Office Administration, Multi-line Phone, Front to Back Office, Accounts Payable &..., Medical Billing, Insurance Verification, Payroll, Dispatching, Medical Terminology, Medical Records, Social Media Marketing, Video Production, Video Editing, Adobe Creative Suite, Videography, Photoshop, Photography, Portrait Photography, Digital Photography, Audio Editing, Photo Editing, Sound Editing, Word Processing, Office Management, Computer Repair, Online Advertising, Advertising, Avid, Adobe Acrobat

Education
Stevens-Henager College   2014 — 2017
bachelor of computer science, Computer and Information Sciences and Support Services

Victoria Jauregui Victoria Jauregui Corpus Christi, Texas Details
Victoria Jauregui's APAC Customer Services Experience June 1998 - May 2001
Job Store Manager at Acceptance Now
Industry Financial Services
Experience
Acceptance Now  September 2010 - Present
Optimal Wireless   December 2009 - June 2010
Coastal Community and Teachers Credit Union   December 2001 - September 2004
APAC Customer Services   June 1998 - May 2001

Skills
Microsoft Excel, Microsoft Word, Customer Retention, Call Centers, Operations Management

Education
Texas A&M University-Corpus Christi   1998 — 2000

Foy H Moody High School   1994 — 1998
Diploma

parriz lucas parriz lucas Las Vegas, Nevada Details
parriz lucas's APAC Customer Services Experience January 2012 - July 2013
Job Banjo
Industry Online Media
Experience
Banjo  January 2014 - Present
Putters   April 2011 - January 2014
APAC Customer Services   January 2012 - July 2013
Intern  June 2011 - September 2011
Qdoba  September 2009 - January 2011
Mock campaign for Sake One   September 2010 - December 2010
Duck U   March 2008 - June 2008

Skills
Call Center, Outsourcing, Inbound Marketing, Customer Service, Customer Satisfaction, Contact Centers, Customer Experience, Vendor Management, Coaching, Employee Relations

Education
University of Oregon   2007 — 2011
Bachelor, Journalism/Advertising

Savannah College of Art and Design   2006 — 2007
Film Studies

Bob Bisenius Bob Bisenius Hiawatha, Iowa Details
Bob Bisenius's APAC Customer Services Experience 1994 - 1996
Job IT Support Specialist
Industry Information Technology and Services
Experience
Applied Systems, Inc.   September 1999 - February 2015
Parson's Technology  1996 - 1999
APAC Customer Services   1994 - 1996
Seiferts, Inc.   1992 - 1994

Education
St. Cloud State University   1986 — 1990
Bachelor of Science, CADD/CIM, Computer Science

Richard La Barge Richard La Barge Clark Mills, New York Details
Richard La Barge's APAC Customer Services Experience March 2009 - June 2009
Job Technical Support Advisor
Industry Computer Software
Experience
Scholastic  July 2015 - Present
Verizon  July 2013 - January 2015
Scholastic  July 2012 - June 2013
Best Buy  April 2010 - July 2012
TORWars.com   July 2011 - January 2012
MetLife  July 2009 - October 2009
APAC Customer Services   March 2009 - June 2009
Toys R Us  April 2008 - June 2008
Subway  November 2004 - August 2007

Skills
Blogging, Journalism, WordPress, Customer Service, Internet Security, Business Writing, Resume Writing, Creative Writing, Microsoft Office, Data Protection, Desktop Applications, Desktop Support, Forums, HTML, System Analysis, Testing & QA, Windows, Academic Writing, English Proofreading, English Grammar, English Punctuation, Word Processing, Typing, Report Writing, Fiction Writing, Non-fiction Writing, Online Writing, Scholastic Achievement..., KANA E-mail Client, RightNow Chat Client, Microsoft Word, Writing

Education
Utica College   2012 — 2013
Master's degree, Cybersecurity

State University of New York Institute of Technology at Utica/Rome   2007 — 2011
Bachelor of Arts, History, Computer Information Systems

Callie McDermott Callie McDermott Houston, Texas Area Details
Callie McDermott's APAC Customer Services Experience April 2014 - June 2014
Job Office Administrator at Resource Staffing
Industry Staffing and Recruiting
Experience
Resource Staffing  July 2014 - Present
APAC Customer Services   April 2014 - June 2014

Skills
Writing, Editing, Front Office, Office Administration, Research, Microsoft Office, Microsoft Word, Social Media, Document Processing, Customer Service, Document Review, PowerPoint, Microsoft Excel, Creative Writing, Multi-line Phone, Mac/PC

Education
Texas Christian University   2009 — 2013
Bachelor’s Degree, English Language and Literature

Karen Dills Karen Dills Orlando, Florida Area Details
Karen Dills's APAC Customer Services Experience June 2010 - June 2012
Job Vice President Recruiting
Industry Human Resources
Experience
Expert Global Solutions  June 2012 - Present
APAC Customer Services   June 2010 - June 2012
Hewitt Associates  July 2005 - June 2010
Hewitt Associates  May 2003 - June 2005
Hewitt Associates  May 1999 - April 2003
Norrell Services (Spherion)   1992 - 1999

Skills
Talent Acquisition, Recruiting, Sourcing, Human Resources, Executive Search, BPO, Leadership, Management, HR Consulting, Onboarding, Outsourcing, Screening Resumes, Temporary Placement, Internet Recruiting, Corporate Recruiting, Strategy, HR Policies, Process Improvement, Hiring, Applicant Tracking..., Performance Management, Call Centers, Interviews, Talent Management, Screening, Program Management, Consulting, Workforce Planning, Vendor Management, College Recruiting, Technical Recruiting, Strategic Human..., HRIS, Full-cycle Recruiting, Candidate Selection, Recruitment/Retention, Networking, Career Opportunities, Finding Opportunities, Executive-Level..., Team Building, Contract Recruitment, Niche Talent Acquisition, Full-life Cycle...

Education
State University of New York College at Buffalo
BS

Bryon Adams Bryon Adams Norwich, New York Details
Bryon Adams's APAC Customer Services Experience June 2012 - March 2015
Job Technical Associate at NBT Bancorp
Industry Banking
Experience
NBT Bancorp  June 2015 - Present
Northern Safety & Industrial  January 2015 - May 2015
APAC Customer Services   June 2012 - March 2015
Affordable Income Tax   January 2011 - March 2014

Skills
Linux, Computer Networking, Troubleshooting, Professional..., Software Installation, Network Administration, Computer Maintenance, Virus Removal, Microsoft Exchange, Security, Customer Service, Microsoft Office, Mobile Devices, Networking, Leadership, Help Desk Support, Active Directory, SCCM, HTML, CSS, PHP, LDAP, RADIUS, Debian, Ubuntu, Windows 7, Windows 8, Windows 8.1, Samba

Education
State University of New York Institute of Technology at Utica/Rome   2012 — 2015
Bachelor’s Degree, Networking and Cyber Security

Herkimer County Community College   2010 — 2012
Associate of Science (A.S.), Computer Networking

Don Yager Don Yager Tucson, Arizona Details
Don Yager's APAC Customer Services Experience September 2000 - May 2004
Job Director of Learning & Development at Intuit; SBG Care
Industry Professional Training & Coaching
Experience
International Customer Service Association   May 2015 - Present
Intuit  January 2014 - Present
PACE - Professional Association for Customer Engagement   January 2014 - January 2015
International Customer Service Association   January 2011 - January 2014
Afni  November 2000 - January 2014
Afni, Inc.   November 2004 - November 2012
Yager Consulting   January 2004 - December 2004
Apac Customer Services   September 2000 - May 2004
Harmon Solutions Group  1998 - 2000
Hutchinson Technolgy, Inc.   1995 - 1998

Skills
Team Building, Organizational..., E-Learning, Leadership, Staff Development, Strategic Planning, Project Management, Performance Consulting, TQM, Learning Management..., Customer Service..., Training Delivery, Training, Consulting, Budgets, Recruiting, Program Management, Change Management, Performance Management, Call Centers, Customer Satisfaction, Management, Outsourcing, Employee Training, Team Leadership, Customer Experience, CRM, Coaching, Instructional Design, Leadership Development, Telecommunications, Customer Service, Performance Improvement, Customer Retention, Process Improvement, Cross-functional Team..., Operations Management, Enterprise Software, Strategy, Instructor-led Training, Vendor Management, Employee Engagement, BPO, Workforce Management, Inbound Marketing, Talent Management, Business Process..., Needs Analysis, Contact Centers, Call Center Development

Education
University of Wisconsin-Stout   1998 — 2000
B.S., Voc Tech Adutl Ed

University of Wisconsin-Stout   1998 — 2000
BS, Specialization Training & Human Resource Development

Spokane Community College   1979 — 1981
Certificate, Industrial Electricity

Derrick Hansen Derrick Hansen Greater Minneapolis-St. Paul Area Details
Derrick Hansen's APAC Customer Services Experience August 2011 - March 2012
Job Central Regional Sales Field Manager at Aspera Technologies
Industry Computer Software
Experience
Aspera  April 2015 - Present
License Dashboard   January 2013 - March 2015
SoftwareONE  April 2012 - December 2012
APAC Customer Services   August 2011 - March 2012
SEI LLC  August 2008 - August 2011

Skills
Microsoft Licensing, Software Asset..., Software Licensing, Solution Selling, Partner Management, Cloud Computing, Enterprise Software, Account Management, SaaS, Lead Generation, Professional Services, Sales Process, IT Asset Management, Pre-sales, Sales, Licensing, Direct Sales, Managed Services, Business Development, Microsoft Technologies, Software Industry, Selling, Leadership, Outsourcing, Management, Channel Partners, Sales Operations, Business Alliances, Strategic Partnerships, Sales Enablement, CRM, Demand Generation, Virtualization, Training, Go-to-market Strategy, Marketing, Complex Sales

Education
Jamestown College   2000 — 2006
Bachelor of Arts (B.A.), Political Science and Government

The University of North Dakota   1997 — 1998
Mass Communication/Media Studies / Philosophy

Shelton Goode, DPA Shelton Goode, DPA Greater Atlanta Area Details
Shelton Goode, DPA's APAC Customer Services Experience August 1997 - November 1998
Job Director, Diversity and Inclusion at Oshkosh Corporation
Industry Automotive
Experience
Oshkosh Corporation  June 2015 - Present
PPL Corp  June 2013 - June 2015
Georgia Power  May 2006 - June 2013
Georgia Power  April 2005 - May 2006
Southern Company  March 2001 - April 2005
Alabama Power  November 1998 - March 2001
APAC Customer Services   August 1997 - November 1998
USAF Air University  October 1990 - August 1997

Skills
Diversity Management, Organizational..., Organizational..., Labor Relations, Talent Management, Employee Relations, Leadership Development, Employee Engagement, Diversity, Leadership, Training, Performance Management, Onboarding, Management, Recruiting, Program Management, Succession Planning, Human Resources, Strategy, Strategic Planning, Executive Coaching, Change Management, Public Speaking, Process Improvement, Culture Change, Coaching, Workforce Planning, Consulting, Policy, Talent Acquisition, HR Policies, HRIS, Project Management, Personnel Management, Temporary Placement, Diversity Training, Budgets, Employee Training, Customer Service, Interviews, Deferred Compensation, Conflict Resolution, Career Development, Analysis, Management Consulting, PeopleSoft, Workshop Facilitation, Staff Development, Nonprofits

Education
University of Alabama   1993 — 2000
Doctorate, Public Administration

Troy University   1990 — 1993
Masters of Science, Human Resource Management

Southwest Texas State University   1986 — 1990
Bachelors of Applied Arts and Science, Human Resource Development

Scott Indresano Scott Indresano Waterloo, Iowa Area Details
Scott Indresano's APAC Customer Services Experience 2009 - 2010
Job Machine Operator
Industry Furniture
Experience
Omega Cabinetry  March 2014 - Present
LiveOps  January 2013 - February 2014
Collision Services   January 2012 - October 2012
APAC Customer Services   2009 - 2010
Combined Insurance  2006 - 2007
National TechTeam  December 2004 - September 2005
MCI Corporation  June 2002 - June 2004
US Army  2001 - 2001
CoreCom  1999 - 2000

Skills
Sales, Customer Service, Account Management, Negotiation, New Business Development, Customer Satisfaction, Sales Process, B2B, Microsoft Office, Dealers, Marketing Strategy, Team Building, Sales Operations, Direct Sales, Customer Retention, Technical Support, Telecommunications, Networking, Troubleshooting, Call Centers

Education
Southern New Hampshire University
Bachelor of Science (BS), Computer Systems Networking and Telecommunications

Fatima Wall Fatima Wall Greensboro, North Carolina Details
Fatima Wall's APAC Customer Services Experience January 2014 - April 2014
Job Server at Outback Steakhouse
Industry Environmental Services
Experience
Outback Steakhouse  May 2015 - Present
Aetna  April 2014 - April 2015
APAC Customer Services   January 2014 - April 2014
kgb  July 2013 - January 2014

Skills
Customer Service, Sales, Management, Leadership, Marketing, Microsoft Office, Training, Time Management, Sales Management, Hospitality, Professional...

Education
Strayer University   2015 — 2019
Criminal Justice/Police Science, A/B Honor

Brandon Lauria Brandon Lauria Utica, New York Details
Brandon Lauria's APAC Customer Services Experience 2013 - 2014
Job IBR Financials Processor at Performance Dynamics LLC
Industry Accounting
Experience
Performance Dynamics LLC  July 2015 - Present
McDonald's Corporation  June 2006 - June 2014
APAC Customer Services   2013 - 2014
SUNY Polytechnic Institute  October 2010 - May 2012

Skills
Microsoft Office, Financial Accounting, QuickBooks, Turbo Tax, Windows 7, Windows 8, Windows Server, Linux, Accounting, System Center Products, Microsoft Dynamics, Clonezilla, FOG, Symantec Endpoint..., Active Directory, Mac OS X Server, Fedora

Education
SUNY Polytechnic Institute
BS Accounting, Accounting

Jeffrey Magouirk Jeffrey Magouirk United States Details
Jeffrey Magouirk's APAC Customer Services Experience October 2007 - March 2010
Job Dispatcher
Industry Logistics and Supply Chain
Experience
Mission Petroleum Carriers   April 2010 - July 2014
APAC Customer Services   October 2007 - March 2010
Bank of America Military Bank   November 2004 - February 2007

Skills
Customer Service, Typing, Windows 7, Microsoft Word, Microsoft Excel, Apple Pages, Apple Numbers, DOT Compliance, GPS Applications, Logistics, Office Equipment, Organizational..., Time & Attendance, Computer Aided Dispatch, Dispatching, Hours of Service, Oil & Gas Industry, Training, Invoicing, Technical Support, Management, Customer Satisfaction, Outlook

Education
Texas A&M University-Kingsville   1996 — 2000
Bachelor of Arts (B.A.), Psychology and English, 3.0

Calallen High School   1989 — 1995
High School, High School/Secondary Diplomas and Certificates

Jeffrey P. Larsen Jeffrey P. Larsen Guam area Details
Jeffrey P. Larsen's APAC Customer Services Experience 2002 - 2005
Job President at TakeCare Insurance Company, Inc.
Industry Hospital & Health Care
Experience
TakeCare Insurance Company, Inc.   January 2014 - Present
TakeCare Insurance Company, Inc.   August 2010 - Present
Xerox  January 2010 - August 2010
United Healthcare  September 2005 - January 2010
APAC Customer Services   2002 - 2005
Convergys Corporation  1991 - 2002

Skills
Healthcare, BPO, Process Improvement, Call Center, Performance Improvement, Vendor Management, Team Building, Call Centers, Employee Benefits, Change Management, CRM, Customer Satisfaction, Cross-functional Team..., Executive Management, Leadership, Team Leadership, Program Management, Management, Outsourcing, Insurance, Training, Contract Negotiation, Customer Service, Performance Management, Business Process..., Human Resources, Account Management, Strategic Planning, Budgets, Risk Management, Health Insurance, Coaching, Sales Management, Leadership Development, Employee Relations, Operations Management, Organizational..., Recruiting, Strategy, Business Analysis, Analysis, Project Management, Management Consulting, Benefits Administration, Medicare, Six Sigma, Health Policy, Managed Care, Data Analysis, HMO

Education
Southern Utah University   1991 — 1994
Bachelor of Science, Social Science composite

Loran Miller Loran Miller Chicago, Illinois Details
Loran Miller's APAC Customer Services Experience August 2011 - June 2012
Job Medicare Business Analyst at Walgreens
Industry Pharmaceuticals
Experience
Walgreens  June 2014 - Present
NVISION, division of North American Corporation  July 2013 - June 2014
NVISION, division of North American Corporation  August 2012 - July 2013
APAC Customer Services   August 2011 - June 2012

Skills
Project Management, Business Analysis, Data Analysis, Account Management, Process Consulting, SQL, Inventory Optimization, Inventory Management, Microsoft Excel, Business Process..., Supply Chain Consulting, Strategic Consulting, Product Cost Analysis, Project Coordination, Visio, Supply Chain..., Data Modeling, Presentation Development

Education
Skidmore College   2007 — 2011
Bachelor of Arts (B.A.), Economics / Business Administration

Wayland Academy   2004 — 2007
Diploma

Chelsea kelly Chelsea kelly Daytona Beach, Florida Details
Chelsea kelly's APAC Customer Services Experience May 2001 - February 2007
Job Training Specialist at American Support
Industry Telecommunications
Experience
American Support  March 2010 - Present
American Support /Dish Network   2010 - 2012
Focus Communication   May 2006 - April 2007
APAC Customer Services   May 2001 - February 2007

Skills
Training, Quality Control, Quality Assurance, Coaching, Sales, Direct Sales, Sales Process, Process Improvement, Customer Service, Call Center, Customer Retention, Management, Contact Centers, Recruiting, Team Building, Team Leadership, Inbound Marketing, Telemarketing, Customer Experience, Customer Satisfaction, Workforce Management, Operations Management, Strategic Planning, Telecommunications, Project Management, Sales Management, Vendor Management, Account Management, Performance Management, Call Centers, Salesforce.com, Leadership, Team Management, Leadership Development, Cross-functional Team..., Outsourcing, Troubleshooting, CRM, Analysis, Employee Relations, Technical Support, Forecasting, Lead Generation, Sales Operations, Software Documentation, Business Process..., Project Planning, Change Management

Education
Sauk Valley Community College   2005 — 2006

Rock Falls Highschool   2001 — 2004

George Keoki Lincoln George Keoki Lincoln Cedar Rapids, Iowa Area Details
George Keoki Lincoln's APAC Customer Services Experience 1999 - 2003
Job Regional Director at ViSalus
Industry Information Technology and Services
Experience
Iowa Health System  Regional DirectorViSalus Sciences Body By Vi 90 Day ChallengeJanuary 2011 - Present
APAC Customer Services   1999 - 2003

Education
Southern Illinois University, Carbondale
BS, Industrial Engineering

Randy Sanchez Randy Sanchez San Antonio, Texas Area Details
Randy Sanchez's APAC Customer Services Experience August 1998 - December 2001
Job Software Engineer at USAA
Industry Information Technology and Services
Experience
USAA  June 2010 - Present
First Data Corporation  January 2004 - June 2010
First Data Corporation  December 2001 - January 2004
APAC Customer Services   August 1998 - December 2001

Skills
C#, Microsoft SQL Server, Relational Databases, ASP, Vendor Management, Java, Cobol, Sharepoint, WebSphere Application..., Websphere, Vb.net, Project Implementation, SharePoint, SDLC, SQL, Requirements Analysis, Software Engineering, Access, Business Analysis, VB.NET, Visio, MySQL, Oracle

Education
The University of Texas at San Antonio   2011 — 2013
Master's Degree, Computer and Information Systems Security/Information Assurance

Texas A&M University-Corpus Christi   2007 — 2010
BS Computer Science/ Information Systems, Software Engineering / Database Design / Software Development

Eric Stuart Eric Stuart Valrico, Florida Details
Eric Stuart's APAC Customer Services Experience August 2003 - November 2012
Job Student of Music Education at Southeastern University
Industry Primary/Secondary Education
Experience
Southeastern University  August 2014 - Present
Hillsborough Community College  August 2013 - June 2014
APAC Customer Services   August 2003 - November 2012

Skills
Call Center, Instructional Design, Training, Curriculum Development, Leadership, Training Delivery, Employee Training, Coaching, Performance Management, Team Building, Employee Engagement, Interviews, Team Leadership, Customer Experience, Call Centers, Customer Satisfaction, Management, Workforce Management

Education
Southeastern University
Bachelors of Science, Music Education, GPA 3.4

Hillsborough Community College   2013 — 2014
Music Teacher Education, Secondary Level (7-12)

University of Central Florida
Music Education

Kevin LaMontagne Kevin LaMontagne Syracuse, New York Area Details
Kevin LaMontagne's APAC Customer Services Experience January 1998 - June 2003
Job CFO at Fulton Companies
Industry Machinery
Experience
Fulton Companies  November 2008 - Present
Fulton Boiler   November 2008 - Present
O. Mustad & Son   August 2006 - November 2008
Mustad   August 2006 - November 2008
O. Mustad & Son   July 2003 - July 2006
APAC Customer Services   January 1998 - June 2003
APAC  1998 - 2003
PACES Dining Services   September 1993 - August 1996

Education
University of Iowa   1996 — 1998
MBA, Finance

University of Iowa - Henry B. Tippie College of Business   1996 — 1998

State University of New York College at Potsdam   1989 — 1993
BA, Economics

Arlington High School   1986 — 1989
Yes, All

Gino Gutierrez Gino Gutierrez San Antonio, Texas Area Details
Gino Gutierrez's APAC Customer Services Experience November 1996 - May 1999
Job Windows System Administrator II at Rackspace
Industry Computer Networking
Experience
Rackspace  April 2013 - Present
WellMed Medical Management  October 2009 - April 2013
Standard Aero San Antonio   May 1999 - October 2009
APAC Customer Services   November 1996 - May 1999

Skills
Process Improvement, Troubleshooting, SharePoint, Disaster Recovery, Virtualization, Networking, Data Center, Root Cause Analysis, Server Administration, Operations Management, Windows Server, VMware, Cloud Computing

Education
St. Mary's University   2004 — 2007
Bachelors, Applied Technology in Information Systems

Nicholas Bair Nicholas Bair Wichita, Kansas Area Details
Nicholas Bair's APAC Customer Services Experience December 2002 - August 2006
Job Implementation Consultant at Wolters Kluwer, CCH
Industry Information Technology and Services
Experience
Wolters Kluwer, CCH  December 2013 - Present
Wolters Kluwer, CCH  April 2012 - Present
Wolters Kluwer, CCH  October 2007 - April 2012
APAC Customer Services   December 2002 - August 2006
Self-employed  December 2001 - December 2002
BAIR'S ENGRAVING & SIGNS   December 1995 - December 2001
EAST KERN COMPUTERS   January 1995 - December 1995

Skills
Troubleshooting, Technical Support, Active Directory, Networking, Cisco Technologies, Windows Server, Hardware, Computer Hardware, Call Centers, Windows 7, Operating Systems, SQL, Servers, Windows, Network Administration, Process Improvement, HTML, Information Technology, Software Documentation, MySQL, Microsoft SQL Server, Security, Databases, PHP, phpMyAdmin, Disaster Recovery, Call Center, Oracle, RDBMS, Software Installation, Citrix, Microsoft Office, Virtualization

Education
South University   2013 — 2014
Master of Science (M.S.), Information Systems and Technology, 4.0

South University   2006 — 2012
Bachelor of Science (B.S.), Information Technology, Magna Cum Laude

Eric Planert Eric Planert Green Bay, Wisconsin Area Details
Eric Planert's APAC Customer Services Experience March 2007 - August 2008
Job Usher Lambeau Field at PMI Entertainment Group
Industry Financial Services
Experience
PMI Entertainment Group  May 2015 - Present
Ameriprise Auto & Home Insurance  June 2015 - Present
ESP Solutions  March 2009 - Present
Ameriprise Auto & Home Insurance  February 2013 - May 2015
Ameriprise Auto & Home Insurance  March 2010 - January 2013
Ameriprise Auto & Home Insurance  September 2008 - February 2010
APAC Customer Services   March 2007 - August 2008
Crane Engineering Sales, Inc.   August 2004 - February 2007
Appleton International, Inc.   May 1998 - August 2004

Skills
Insurance, Sales, Customer Service, Marketing, Strategic Planning, Marketing Strategy, Process Improvement, Account Management, Direct Marketing, Customer Retention, New Business Development, Team Building, Call Centers, Management, Training, Leadership, Customer Satisfaction, Marketing Communications, Sales Management, Recruiting, Team Leadership

Education
St. Norbert College   1994 — 1998
Bachelor of Business Administration, General Business

Freedom High School   1990 — 1994

John C. Dontje John C. Dontje Scottsdale, Arizona Details
John C. Dontje's APAC Customer Services Experience 1996 - 1999
Job Contact Center Coach/Mentor
Industry Management Consulting
Experience
Call Center Performance Institute   April 2006 - Present
FLS Connect  August 2003 - March 2006
DMS  2000 - 2002
APAC Customer Services   1996 - 1999
TeleDirect International  1997 - 1998
EDS Group  October 1994 - April 1996
National Data Corporation  1980 - 1983
United States Marine Corps  December 1963 - January 1968

Skills
Call Center, Performance Management, Strategic Planning, Strategy, Start-ups, Business Development, Coaching, Management, Account Management, Management Consulting, Call Centers, Budgets, Training, Marketing Strategy, Leadership, Team Building, Sales, Forecasting, Telemarketing, Vendor Management, CRM, Executive Management, Business Process..., Operations Management, Outsourcing, Contact Centers, Risk Management, New Business Development, Customer Experience, Human Resources, Sales Management, Marketing, Customer Retention, Professional Services, Cross-functional Team..., P&L Management, Business Strategy, Team Leadership, Process Improvement, Sales Operations, Leadership Development, Change Management, Strategic Partnerships, Program Management, Customer Satisfaction, Business Analysis, Entrepreneurship, Customer Service, Product Management, Contract Negotiation

Education
Suffolk University - Sawyer Business School   1977 — 1979
MBA, Marketing & Finance

Western Michigan University   1972 — 1974
BS, Industrial Management

Greg Jimenez Greg Jimenez Washington D.C. Metro Area Details
Greg Jimenez's APAC Customer Services Experience October 2009 - April 2010
Job Assistant Vice President/Unit Manager at Citi
Industry Consumer Services
Experience
First Data Corporation  Assistant Vice President/Unit ManagerCitiJune 2014 - Present
APAC Customer Services   October 2009 - April 2010
Affiliated Computer Services A Xerox Company  2009 - 2010
Affiliated Computer Services  2005 - 2008
ClientLogic  May 2002 - January 2005

Skills
Operations Management, BPO, Process Improvement, Call Center, Call Centers, Management, Vendor Management, CRM, Outsourcing, Program Management, Customer Experience, Workforce Management, Customer Satisfaction, Call Center Development, Service Delivery

Education
Southwestern University   1980 — 1984

Chris Boufford Chris Boufford Utica, New York Area Details
Chris Boufford's APAC Customer Services Experience March 2012 - November 2012
Job Software Engineer Extraordinaire
Industry Computer Software
Experience
Utica National Insurance Group  May 2013 - Present
Sonalysts  November 2012 - May 2013
APAC Customer Services   March 2012 - November 2012
APAC Customer Services   September 2011 - March 2012
PAR Government Systems  May 2001 - November 2009
Booz Allen Hamilton  May 2000 - April 2001
Lockheed Martin  May 1999 - November 1999
RadioShack  October 1993 - August 1998

Skills
Software Development, SQL, Testing, Microsoft SQL Server, JavaScript, HTML, Databases, Manual Testing, Oracle, Test Automation, Software Documentation, C++, Management, Change Management, CMMI, Perl, Programming

Education
State University of New York Institute of Technology at Utica/Rome   1998 — 2000
Bachelor of Science (BS), Computer Science

State University of New York College at Oneonta   1988 — 1992
BA, Water Resources, Geology

Fox Lane High School   1984 — 1988
Regents' Diploma

Fox Lane Middle School   1981 — 1984

Henry H. Wells Middle School   1982 — 1983

Garden Street Elementary School   1979 — 1981

Bedford Hills Elementary School   1976 — 1979

Kevin Penner Kevin Penner Greater Minneapolis-St. Paul Area Details
Kevin Penner's APAC Customer Services Experience October 2013 - April 2014
Job Business Operations Analyst at U.S. Bank
Industry Banking
Experience
U.S. Bank   March 2015 - Present
UnitedHealth Group  April 2014 - March 2015
APAC Customer Services   October 2013 - April 2014
Farmers Insurance  April 2013 - January 2014
Wells Fargo  January 2004 - January 2011
Wells Fargo  March 1999 - January 2004
Wells Fargo  February 1998 - March 1999
MIDWAY NATIONAL BANK  February 1997 - March 1998

Skills
Securities, Portfolio Management, Mutual Funds, Bloomberg, Risk Management, Equities, Financial Services, Credit, Forecasting, Investments, Banking, Excel, Negotiation, Trading, Analysis, Insurance, Mergers & Acquisitions, Customer Service, Access, Outlook, Public Relations, Fixed Income, Asset Management, Settlements, Financial Markets, Corporate Actions, Bonds, Customer Relations, Settlement, Client Service, Financial Analysis, Back Office, Equity Trading, Liquidity Management, Marketing, Salesforce.com

Education
University of St. Thomas - Opus College of Business   2011 — 2012
Mini MBA Program, Accounting and Finance

St. Cloud State University   1990 — 1995
Bachelor's degree, Economics, B

Burnsville sr high   1984 — 1987

Continuing Education

Ruth Burke, CSSR, PRC, CIR, ACIR Ruth Burke, CSSR, PRC, CIR, ACIR Norfolk, Virginia Area Details
Ruth Burke, CSSR, PRC, CIR, ACIR's APAC Customer Services Experience 1994 - 1996
Job Senior Recruiter at AECOM
Industry Staffing and Recruiting
Experience
AECOM  April 2015 - Present
Spectrum Comm Inc  December 2009 - March 2015
J&R Designs   2008 - 2010
Caliper, Inc.   January 2008 - December 2009
Hampton City Schools  2006 - 2008
Newport News Shipbuilding, A Division of Huntington Ingalls Industries  1997 - 2006
APAC Customer Services   1994 - 1996
Bryant & Stratton College  1990 - 1995
Southern New Hampshire University  August 1988 - August 1990

Skills
CSSR, PRC, Technical Recruiting, Applicant Tracking..., Talent Acquisition, Onboarding, Internet Recruiting, Sourcing, College Recruiting, Human Resources, Employee Relations, Talent Management, Recruiting, Staffing Services, Benefits Negotiation, Temporary Placement, Job Fairs, Career Counseling, Executive Search, Resume Writing, Employer Branding, Interviews, Contract Recruitment, Personnel Management, Screening Resumes, Training, Employee Benefits, Workforce Planning, Hiring, Temporary Staffing, Employee Training, Screening, Career Development, Staff Augmentation, New Hire Orientations, Permanent Placement, HRIS, Recruitment Advertising, Deferred Compensation, Benefits Administration, Job Descriptions, HR Policies, HR Consulting, PeopleSoft, Background Checks, Employee Engagement, Leadership, OFCCP, Succession Planning, Cold Calling

Education
Southern New Hampshire University   1986 — 1990
Bachelors of Science, Business Administration

Sarita Mahapatra, CMA Sarita Mahapatra, CMA Greater Chicago Area Details
Sarita Mahapatra, CMA's APAC Customer Services Experience 2003 - 2004
Job Finance Professional
Industry Outsourcing/Offshoring
Experience
Biz Numeris   March 2013 - Present
BP BSC - RHMR   September 2012 - March 2013
Accenture  May 2006 - September 2010
Viant Inc (Formerly Concentra Preferred Systems)   2004 - 2006
APAC Customer Services   2003 - 2004
Alcatel-Lucent  1996 - 2002

Skills
Financial Analysis, Financial Modeling, Forecasting, Pricing, Corporate Finance, Financial Reporting, Strategic Financial..., Business Process..., Process Improvement, Managerial Finance, Business Analysis, Risk Management, Due Diligence, Business Development, Management, Business Strategy

Education
The Ohio State University - The Max M. Fisher College of Business   1993 — 1996
MBA, Finance

Rick Knuth Rick Knuth Green Bay, Wisconsin Area Details
Rick Knuth's APAC Customer Services Experience Operations ManagerAPAC2002 - 2010
Job Business Manager at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   Operations ManagerAPAC2002 - 2010

Skills
Call Center

Education
St. Norbert College   1984 — 1988

David B. Black David B. Black Cedar Rapids, Iowa Area Details
David B. Black's APAC Customer Services Experience August 2010 - Present
Job Defense & Space Professional
Industry Defense & Space
Experience
APAC Customer Services   August 2010 - Present
H&R Block  2008 - 2010
Rockwell Collins  August 2004 - April 2008
Gulfstream Aerospace  October 2001 - June 2004
Lockheed Martin Aeronautics  March 1998 - October 2001
Honeywell Aerospace  January 1995 - February 1998
Honeywell Aerospace  November 1989 - December 1994
Honeywell Aerospace  September 1984 - October 1989

Education
The University of New Mexico   1985 — 1994
Bachelor of Science, Electrical Engineering

ITT Technical Institute   1982 — 1984
Associate of Applied Science, Electronics Engineering Technology

North Central High School

Gene Gray Gene Gray Greater Atlanta Area Details
Gene Gray's APAC Customer Services Experience October 1993 - April 1999
Job Senior Consulltant at Direct Communications Specialists (DCS)
Industry Outsourcing/Offshoring
Experience
Direct Communications Specialists (DCS)   October 2009 - Present
ACS, INC.   October 2002 - October 2009
NSDI Teleperformance  September 2000 - October 2002
Interactive Teleservices   April 1999 - September 2000
APAC Customer Services   October 1993 - April 1999
ATA  1998 - 1999
AT&T American Transtech  October 1983 - October 1993
Sprint 
 
Ohio Bell Telephone Company  December 1968 - July 1982

Skills
Call Center, Telecommunications, Start-ups, Healthcare, BPO, CRM, Operations Management, Account Management, Customer Satisfaction, Contact Centers, Management, Call Centers, Forecasting, Sales, Budgets, Vendor Management, Strategic Planning, Outsourcing, Consulting, Customer Experience, Solution Selling, SaaS, Strategy, Business Process..., Inbound Marketing, Workforce Management, Process Improvement, Business Development, Cross-functional Team..., Customer Retention, Business Analysis, P&L Management

Education
University of Dayton   1972 — 1974
MBA, Marketing

The Ohio State University   1961 — 1965
B.S., Agricultural Economics

Quinn Hunter Quinn Hunter Newport News, Virginia Details
Quinn Hunter's APAC Customer Services Experience October 2011 - Present
Job Back Office Rep at APAC Customer Services
Industry Transportation/Trucking/Railroad
Experience
APAC Customer Services   October 2011 - Present
First Marine Corporation   November 2008 - February 2012
7-11  April 2008 - September 2008
United States Postal Service  October 1994 - August 2007

Skills
Customer Service, Data Entry, Inventory Management, Microsoft Word, Microsoft Office, MICROSOFT EXCEL, Outlook

Education
Strayer University (VA)   2009 — 2011

John Bartram High School   1981 — 1985
Diploma

Lori Pickering Lori Pickering Richmond, Virginia Area Details
Lori Pickering's APAC Customer Services Experience 2005 - 2007
Job Experienced Recruiter, Manager, Staffing Representative, and Sales
Industry Staffing and Recruiting
Experience
ProTemps  2010 - 2013
Heritage Commons   2009 - 2010
Interim Healthcare  2008 - 2009
Calvert Health Partners, LLC   2007 - 2008
APAC Customer Services   2005 - 2007
Trader Publishing  2004 - 2005
Kelly Services  2000 - 2004
Unlimited Services Available   1999 - 2000

Skills
Recruiting, Staffing Services, Temporary Staffing, Human Resources, Management, Business Development, New Business Development, Strategic Planning, Account Management, Healthcare Industry, Team Building, Marketing, Sales, Sales Management, Marketing Strategy, Healthcare Management, Healthcare, Customer Service, Medicare, Home Care, Managed Care, Employee Relations, Program Management, Cold Calling, Interviews, Onboarding, Talent Acquisition, Temporary Placement, Training, Organizational..., Coaching, Hiring, Resume Writing, Time Management, Deferred Compensation, Performance Management, Employee Benefits, Employee Training

Education
The Ohio State University
Bachelor of Science (B.S.), Business Administration

University of Phoenix
Master of Business Administration (MBA), Business Administration

Bob Solis Bob Solis Cedar Rapids, Iowa Area Details
Bob Solis's APAC Customer Services Experience March 2012 - December 2013
Job Vice President of Operations and Finance at Accelerate Education
Industry E-Learning
Experience
Accelerate Education  January 2014 - Present
APAC Customer Services   March 2012 - December 2013
APAC Customer Services   March 2010 - March 2012
Colorado Ventures Group, LLC   February 2009 - March 2010
KC Distance Learning  January 2006 - 2009
KC Distance Learning  January 2006 - 2009
CSC Consulting  1998 - 2006
Penford Products  April 1997 - November 1998
Mobil Oil  February 1988 - April 1997

Skills
Program Management, Operations Management, IT Strategy, Technology Management, Business Process Design, Leadership, Finance, Outsourcing, Project Management, Team Leadership, Strategic Planning, Change Management, SDLC, Team Building, Business Development, Management, Business Strategy, Business Intelligence, Call Centers, Business Analysis, CRM, Training

Education
Southern Methodist University - Cox School of Business   1986 — 1987
MBA, Finance

Southern Methodist University   1984 — 1986
M.S., Geophysics

University of Iowa   1980 — 1984
B.S., Geology

Tina Preston Tina Preston Greater New Orleans Area Details
Tina Preston's APAC Customer Services Experience 1999 - 2001
Job ACE Project Coordinator / Quality Analyst at CompuCom, Inc.
Industry Information Technology and Services
Experience
CompuCom  November 2013 - Present
CompuCom  April 2009 - December 2012
Getronics  2006 - 2009
SBC, Inc.   2004 - 2005
APAC Customer Services   1999 - 2001
Sprint Nextel  1997 - 1999
Sprint Nextel  1996 - 1997

Skills
SQL, Visio, Technical Support, Troubleshooting, SharePoint, Windows, Sonicwall, MySQL, Operating Systems, Requirements Analysis, IT Management, Cisco Technologies, VBScript, ITIL, Vendor Management, Help Desk Support, IT Operations, System Deployment, IT Service Management, Incident Management, MS Project, Call Centers, Software Project..., Business Analysis, Culture Change, Integration, Project Management, Project Planning, Service Delivery, Service Desk, Software Documentation

Education
Texas A&M University-Corpus Christi   2001 — 2004
Computer Information Systems

James Keilman James Keilman Houston, Texas Area Details
James Keilman's APAC Customer Services Experience July 2014 - Present
Job Site Director
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   July 2014 - Present
APAC Customer Services   January 2013 - July 2014
APAC Customer Services   January 2011 - January 2013
APAC Customer Services   July 2010 - January 2011
APAC Customer Services   March 2010 - July 2010
Abundant systems   October 2006 - January 2010
ACS  December 1996 - October 2006

Skills
Training, BPO, Hiring, Outsourcing, Call Centers, Team Building, Coaching, Operations Management, Business Process..., CRM, Strategy, Forecasting, P, Budgets, Executive Management

Education
Salt Lake Community College   1995 — 1996
Gen Ed

John Bartelle John Bartelle Dallas/Fort Worth Area Details
John Bartelle's APAC Customer Services Experience November 2004 - April 2008
Job Consumer Goods Professional
Industry Consumer Goods
Experience
APAC Customer Services   November 2004 - April 2008
Office Depot  October 2000 - November 2004
Office Depot  November 1999 - October 2000
Nabisco  August 1997 - November 1999

Education
South Carolina State University   1984 — 1988
BS, Marketing

Diane Given Diane Given Newport News, Virginia Details
Diane Given's APAC Customer Services Experience April 2012 - November 2013
Job Owner at Amway Global
Industry Consumer Goods
Experience
Amway Global  August 2010 - Present
The Gentle Arts Studio   July 2014 - Present
APAC Customer Services   April 2012 - November 2013
Cybernetics  April 2010 - November 2010
Sutherland Global Services  September 2009 - December 2009
MetAmerica Mortgage Bankers  October 1999 - September 2009
MetAmerica Mortgage Bankers  1999 - 2009
Taylor and Walker   June 2007 - November 2007
Ikon Business systems   June 2007 - November 2007

Skills
Customer Service, Microsoft Office, Account Management, Business Development, Marketing Strategy, Sales, Training, Social Media, Coaching, Microsoft Excel, Microsoft Word, Research, Outlook, Team Building, Time Management, New Business Development, Event Planning, Office Management, Customer Satisfaction, Social Networking, Social Media Marketing, Leadership Development, Small Business, Direct Sales, Cold Calling, Entrepreneurship, Call Centers, English, Facebook, Management

Education
Kee Business College   1990 — 1991
Associate's degree, Legal Office Management

Tennessee Temple University   1985 — 1986
none, English

Kevin Greer Kevin Greer Davenport, Iowa Area Details
Kevin Greer's APAC Customer Services Experience 1996 - 2005
Job Center Director at Afni
Industry Telecommunications
Experience
Afni  November 2010 - Present
TechTeam Global  2007 - 2009
CES Computers  2006 - 2007
APAC Customer Services   1996 - 2005

Skills
Call Center, Workforce Management, Process Improvement, BPO, Outsourcing, Operations Management, Vendor Management, Customer Satisfaction, Customer Experience, Performance Management, Customer Service, Team Leadership, Call Centers, CRM, Training Delivery

Education
St. Ambrose University   2003 — 2009
BBA, Business Management

Galva-Holstein High School   1989 — 1993

Deric Page Deric Page Greater St. Louis Area Details
Deric Page's APAC Customer Services Experience January 1997 - June 1998
Job Senior Programmer at National Information Solutions Cooperative
Industry Computer Software
Experience
National Information Solutions Cooperative  February 2003 - Present
Wells Fargo  September 2002 - December 2002
NuVox Communications  June 2002 - August 2002
A.G. Edwards   June 1999 - February 2002
Systems Service Enterprises   March 1999 - June 1999
Productivity Point International  September 1998 - March 1999
New Horizons Computer Learning Center  June 1998 - September 1998
APAC Customer Services   January 1997 - June 1998

Skills
XML, Databases, Java, JavaScript, Subversion, IntelliJ IDEA, SOAP, Linux, Asterisk, VoIP, TAPI, Visual Basic, PostgreSQL, SQL, JBoss Application Server, Apache, Ant, ArcGIS, Project Management

Education
Southern Illinois University, Edwardsville   1990 — 1996
BS, Secondary Education - English

Amanda Brine Amanda Brine Bourbon, Missouri Details
Amanda Brine's APAC Customer Services Experience August 2004 - May 2005
Job Box Office Clerk for East Central College
Industry Consumer Services
Experience
East Central College  July 2013 - Present
DCAI   November 2007 - Present
Wallis Oil Company  August 2007 - August 2011
Lowe's  2006 - 2007
APAC Customer Services   August 2004 - May 2005

Education
St. Louis Community College   2012 — 2013

East Central Community College   2007 — 2011
AAS, Radiology Tech Prep

Tera Weets Tera Weets Davenport, Iowa Area Details
Tera Weets's APAC Customer Services Experience February 1996 - May 1999
Job Family Support Professional
Industry Individual & Family Services
Experience
Genesis Health System  June 2009 - Present
University of Phoenix  July 2009 - Present
Pampered Chef  May 2012 - Present
Genesis Health System  June 2007 - May 2009
Generations Area Agency on Aging   July 2004 - June 2007
Community Care, Inc.   October 2002 - July 2004
Community Care, Inc.   May 1999 - October 2002
APAC Customer Services   February 1996 - May 1999

Skills
Healthcare, Case Managment, Budgets, Training, Software Documentation, Social Services, Leadership, Public Speaking, Data Entry, Event Planning, Microsoft Word, Customer Service, Microsoft Excel, Microsoft Office, Non-profits, Interviews, Program Development, Case Management

Education
University of Phoenix   2014 — 2015
Master of Science (M.S.), Accountancy, 4.0

University of Phoenix   2011 — 2011
Certificate, Project Management

University of Phoenix   2011 — 2011
Certificate, Project Management, 4.0

University of Phoenix   2005 — 2007
MBA, Healthcare Management

St. Ambrose University   2001 — 2004
BAS, Applied Management Technology

Clinton Community College   1997 — 1999
AAS, Management Support Systems

Pamela Hodges Pamela Hodges Hampton, Virginia Details
Pamela Hodges's APAC Customer Services Experience July 1998 - February 2000
Job ORDER SUPPORT SPECIALIST WESCO Distribution
Industry Electrical/Electronic Manufacturing
Experience
WESCO Distribution  September 2009 - Present
Manpower Inc.  November 2008 - February 2009
Coldwater Creek  February 2006 - October 2008
Goodwill Industries  November 2004 - December 2005
Goodwill Industries  July 2003 - November 2004
Goodwill Industries  January 2003 - July 2003
APAC Customer Services   July 1998 - February 2000
APAC Customer Services   August 1997 - July 1998
APAC Customer Services   May 1996 - August 1997
SYSCON CORPORATION  June 1984 - April 1994

Skills
Human Resources, Access, Employee Benefits, Training, Management, Interviews, Recruiting, Marketing, Employee Relations, Microsoft Excel, Expediting, Customer Service

Education
Shenandoah University   1977 — 1981
BA, Music Education

Warwick High School   1973 — 1977
Diploma

Cheri Moore Cheri Moore Charlotte, North Carolina Details
Cheri Moore's APAC Customer Services Experience 2014 - 2014
Job Customer Service Dealertrack Technologies
Industry Consumer Services
Experience
Dealertrack Technologies  2015 - 2015
Sutherland Global Services  2014 - 2015
APAC Customer Services   2014 - 2014
Drugstore.com/Walgreens Co.   2006 - 2008

Skills
Customer Service, Microsoft Word, Microsoft Office

Education
New Jersey Career Center   2013 — 2014
Certificate - Office Administration, Office Adminstration, N/A

Salem Community College   2005 — 2005
12 Credits, Liberal Arts and Sciences/Liberal Studies, N/A

Veronica Brown Veronica Brown Austin, Texas Area Details
Veronica Brown's APAC Customer Services Experience 1999 - 2002
Job Associate Director of Communications at Lone Star Circle of Care
Industry Nonprofit Organization Management
Experience
Lone Star Circle of Care  January 2015 - Present
Lone Star Circle of Care  2010 - Present
Breath of Life Worship Centre'   2007 - 2010
Virgil Hinojosa, Inc.   2003 - 2006
Sterling Personnel, Inc.   2002 - 2003
APAC Customer Services   1999 - 2002

Skills
Healthcare Management, Patient Experience, Patient Engagement, Service Excellence, Customer Service..., Pastoral Care, Public Relations, Public Health, Project Management, Exceptional People..., Brand Management, Compliance, Internal Communications, Interviews, Nonprofits, Spanish-speaking, Investigation, Non-profit..., Non-profit Leadership, Non-profit Board..., Leadership Development, Strategic Planning, Strategic Communications, Life Coaching, Mentoring, Construction Management, Relationship Management, Training and Quality...

Education
Texas State University   2010 — 2015
Bachelor's Degree, Mass Communications

Minnesota Graduate School of Theology   2004 — 2006
Master's Degree, Master of Divinity

Minnesota Graduate School of Theology   2000 — 2004
Bachelor's Degree, Biblical Studies and Theology

Richard King High School

Matthew Machut Matthew Machut Green Bay, Wisconsin Area Details
Matthew Machut's APAC Customer Services Experience May 2013 - Present
Job Training Supervisor at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   May 2013 - Present
APAC Customer Services   September 2009 - May 2013

Skills
Call Centers, BPO, Workforce Management, Contact Centers, Call Center Development, Inbound Marketing, Transition Management, Customer Experience, Outsourcing, Telemarketing, Performance Management, Soft Skills, Avaya, Offshoring, Employee Engagement, Service Delivery, Employee Training, Learning Management..., Training Delivery, Leadership Development, Training Management

Education
University of Wisconsin-Green Bay   2012 — 2013
Master of Science (MS), Applied Leadership for Teaching and Learning

University of Wisconsin-Green Bay   2008 — 2012
Bachelor of Arts (B.A.), History, Education, Humanistic Studies

St. Norbert College   1998 — 2000
Bachelor of Business Administration (B.B.A.), International Business

Marc Nellessen Marc Nellessen Greater Minneapolis-St. Paul Area Details
Marc Nellessen's APAC Customer Services Experience August 2012 - Present
Job Phone Support Advisor at APAC Customer Services
Industry Animation
Experience
APAC Customer Services   August 2012 - Present
The Old Spaghetti Factory  January 2012 - August 2012
CRASH+SUES  August 2011 - December 2011

Skills
Character Animation, Illustration, Video Editing, After Effects, Photoshop, Illustrator, Animation

Education
The Art Institues International Minnesota   2008 — 2012
Bachelor of Science (B.S.), Media Arts and Animation

The Art Institutes International-Minnesota   2008 — 2012
Bachelor of Science (BS), Media Arts and Animation

Evan Curtis Evan Curtis Davenport, Iowa Area Details
Evan Curtis's APAC Customer Services Experience May 2005 - September 2005
Job Shipping/Receiving Associate at AmeriCold Logistics, LLC.
Industry Facilities Services
Experience
AmeriCold Logistics, LLC.   November 2013 - Present
Jaylin Corporation 2010-2013; TM Logistics 2013   May 2010 - July 2013
The Gap  September 2009 - May 2010
Cold Stone Creamery  April 2006 - May 2010
APAC Customer Services   May 2005 - September 2005

Education
Upper Iowa University   2011 — 2013
Bachelors, Business Management

Eastern Iowa Community College   2009 — 2011
Associates, Business Management

St. Ambrose University   2007 — 2009
Second Education History

La Trelle Metcalf La Trelle Metcalf Davenport, Iowa Area Details
La Trelle Metcalf's APAC Customer Services Experience Sales AssociateVerizon Wireless -Wireless AmbitionsMay 2010 - Present
Job Owner at Tempting Entertainment
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   Sales AssociateVerizon Wireless -Wireless AmbitionsMay 2010 - Present
Tempting Entertainment   April 2004 - Present

Education
St. Ambrose University   2007 — 2010
BA, Marketing

Amy R Berdine-Watkins Amy R Berdine-Watkins Greater Nashville Area Details
Amy R Berdine-Watkins's APAC Customer Services Experience January 2001 - June 2002
Job Records Supervisor at Deloitte
Industry Management Consulting
Experience
Deloitte  July 2011 - Present
Deloitte  August 2007 - July 2011
Campbell Hausfeld  December 2002 - June 2007
APAC Customer Services   January 2001 - June 2002
Mattel Interactive  1999 - 2001
The Learning Company  1996 - 1999

Skills
Business Process..., Program Management, Business Analysis, Process Improvement, Change Management, Project Management, Strategic Planning, Analysis, Financial Analysis, Business Process, Leadership, Vendor Management, Call Centers, Cross-functional Team..., Management, Performance Management, Risk Management, Contract Negotiation, Data Analysis, Governance, Business Strategy, Budgets, Project Planning, Forecasting, Team Management, Outsourcing, Operations Management, Management Consulting, Team Leadership, Training, Strategy, Banking

Education
Strayer University-Tennessee   2006 — 2008
Bachelor of Business Administration (BBA), Finance, General

Krystina Gotsch Krystina Gotsch Burlington, Vermont Area Details
Krystina Gotsch's APAC Customer Services Experience October 2004 - March 2015
Job Call Center Manager at ICF International
Industry Outsourcing/Offshoring
Experience
ICF International  April 2015 - Present
APAC Customer Services   October 2004 - March 2015
APAC Customer Services, INC  October 2004 - January 2006

Skills
Workforce Management, BPO, Inbound Marketing, Avaya, Process Improvement, Training, Employee Training, Training Delivery, Leadership Development, Staff Development, Operations Management, Operational Planning, Operational Excellence, Program Management, Team Management, Team Building, Teamwork, Team-oriented, Hardwork, Financial Reporting, Project Finance, Financials, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Email, Email Archiving, Team Leadership, Educational Leadership, Situational Leadership, COPC, CRM, Call Center Development, Contact Centers, Employee Engagement, Outsourcing, Outsourcing Management, Service Delivery, Telemarketing, Vendor Management, Leadership, Customer Service, Recruiting, Coaching, Call Centers, Management, Customer Satisfaction, Customer Experience, Performance Management

Education
St. Lawrence University   2000 — 2004
BA, Sociology, History, Education

Barbara Kakembo Barbara Kakembo United States Details
Barbara Kakembo's APAC Customer Services Experience August 2001 - November 2004
Job Accountant 1 at Dallas County
Industry Accounting
Experience
Dallas County  July 2014 - Present
Tri Dal, Ltd.   August 2005 - April 2009
APAC Customer Services   August 2001 - November 2004
Philips Analytical Inc   June 1999 - May 2001

Skills
Accounting, Accounts Payable, Invoicing, Customer Service, Financial Accounting, General Ledger, QuickBooks, Account Reconciliation

Education
Tarleton State University   2009 — 2013
Bachelor of Business Administration (BBA), Accounting

Malissa Koehn Malissa Koehn Iowa City, Iowa Area Details
Malissa Koehn's APAC Customer Services Experience February 2000 - August 2004
Job Manager, Online Data Manager at Pearson North America
Industry Information Technology and Services
Experience
Pearson North America  July 2013 - Present
Pearson North America  January 2011 - July 2013
Pearson Education  November 2005 - January 2011
Pearson Education  August 2004 - November 2005
APAC Customer Services   February 2000 - August 2004
APAC Customer Services   October 1999 - February 2000
APAC Customer Services   September 1998 - October 1999

Skills
Cognos, QlikView, Oracle SQL, Oracle Discoverer, Business Intelligence

Education
Simpson College   1993 — 1997
Bachelor of Arts, Computer Science, Management

Nancy K Duckett Nancy K Duckett Phoenix, Arizona Area Details
Nancy K Duckett's APAC Customer Services Experience 2003 - 2003
Job Marketing Professional
Industry Marketing and Advertising
Experience
Cox Communications, Inc.   2005 - 2010
APAC Customer Services   2003 - 2003
Charter Communications  2000 - 2001
Starz Entertainment Group, LLC  1998 - 2000
Century Communications  1992 - 1998

Skills
Diversity Leader..., Marketing, Strategic Planning, Marketing Strategy

Education
Sonoma State University   1979 — 1983
MA, BA, Management, Marketing

Larry Bernard Larry Bernard Sarasota, Florida Area Details
Larry Bernard's APAC Customer Services Experience March 2011 - August 2015
Job Medical Collections at Vengroff Williams & Associates
Industry Research
Experience
Vengroff Williams & Associates  August 2015 - Present
North Port Masonic Charities for Needy Children, Inc.   June 2014 - Present
North Port Masonic Charities for Needy Children, Inc.   June 2014 - Present
APAC Customer Services   March 2011 - August 2015
Self Employed  January 2009 - March 2013
John McCain 2008  October 2008 - December 2008
7-Eleven  July 2006 - September 2007
The Princeton Review  June 2006 - September 2007
Sarasota Memorial Health Care System  July 2001 - August 2005
Speedway LLC  November 2000 - October 2001

Skills
Microsoft Office, Politics, Public Speaking, Research, Social Media, Youth Mentoring, Customer Service, Leadership Development, Youth Leadership..., Sales, Vitamins, Organizational..., Religious Studies, International Studies, Political Science, International Political..., Political Campaigns, Call Centers, Facebook, Google Docs, Google+, Open Office, Open Office Writer, East Asia, South East Asia, Middle East, International Relations, Blogging, Blogger, WordPress, Typing, Foursquare, Greater China, Chinese Foreign Policy, Chinese culture, Social Media Blogging, Live Blogging, Blogosphere, Social Networking, Political Philosophy, Japanese culture, Japanese business..., North Korea, Fundraising, Editing, Community Outreach, Newsletters, Nonprofits, Leadership, Microsoft Excel

Education
University of South Florida   2005 — 2008
BA, International Studies

Manatee Community College   1996 — 2005
Associate of Arts (A.A.), General Studies

James Clinton James Clinton Tampa/St. Petersburg, Florida Area Details
James Clinton's APAC Customer Services Experience November 2008 - September 2010
Job Senior Operations Manager Arise Virtual Solutions Inc.
Industry Outsourcing/Offshoring
Experience
Arise Virtual Solutions Inc.  September 2011 - Present
CGS  October 2010 - September 2011
APAC Customer Services   November 2008 - September 2010
ACS Healthcare Provider Solutions  June 2006 - October 2008

Skills
Business Analysis, Web Services, Microsoft Office, Outlook, Outsourcing, Customer Satisfaction, Avaya, CMS, Contact Centers, Training, Quality Assurance, Root Cause Analysis, Operations Management, Cross-functional Team..., Performance Management, Call Centers, Coaching, Customer Experience, Team Leadership, Team Building, Telecommunications, Customer Retention, Call Center Development, Team Management, Change Management, Leadership Development, Interviews, Onboarding, Training Delivery, Workforce Management, Human Resources, BPO, Employee Training, Recruiting, Hiring, Telemarketing, Business Process...

Education
Siena College   1998 — 2002
Bachelor's degree, Psychology

Amy Guerrero Amy Guerrero Dallas/Fort Worth Area Details
Amy Guerrero's APAC Customer Services Experience 1996 - 2000
Job
Industry Hospital & Health Care
Experience
Private Biotech / Healthcare Company   March 2014 - Present
Ascend Clinical  April 2013 - March 2014
Ascend Clinical  June 2011 - April 2013
Ascend Clinical  February 2008 - June 2011
APAC Customer Services   1996 - 2000

Skills
Healthcare, Process Improvement, Troubleshooting, Customer Service, Hospitals, Access, Microsoft Excel, Team Building, Microsoft Word, Microsoft Office, Nephrology, Quality Assurance, Leadership, Software Documentation, Team Leadership, Coaching, Healthcare Information..., Training

Education
Texas A&M University-Corpus Christi   1999 — 2003
Bachelor of Arts (BA), English Language and Literature, General

sheila mays sheila mays Phoenix, Arizona Details
sheila mays's APAC Customer Services Experience October 2003 - July 2005
Job Americorp Member at Americorp
Industry Individual & Family Services
Experience
Americorp  February 2011 - Present
APAC Customer Services   October 2003 - July 2005
March AFB CA   November 1974 - December 1976

Skills
Computer Literate, Office Administration, Customer Service

Education
The College of Santa Fe   1977 — 1980
BA Coolege Studies, English Lit, History, Philosophy

Xenia High School   1966 — 1969
High School Diploma

William Raines William Raines Tampa, Florida Details
William Raines's APAC Customer Services Experience March 2001 - Present
Job Customer Service at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   March 2001 - Present

Education
Southwest Florida College   2009 — 2011
Information Technology

Angela Steward Angela Steward Monee, Illinois Details
Angela Steward's APAC Customer Services Experience January 2014 - Present
Job New Employee Trainer Supervisor at APAC Customer Services
Industry Human Resources
Experience
APAC Customer Services   January 2014 - Present
TCF Bank  January 2007 - January 2013
TCF Bank  January 2005 - January 2007

Skills
Management, Telecommunications, Microsoft Excel, Strategic Thinking, Project Management, Sales, Project Planning, Microsoft Office, Sales Management, HR Policies, Onboarding, Deferred Compensation, Talent Management, Employee Engagement, Multi Tasking, Customer Service, Employee Training, Development Of Employees, Customer Acquisition, Workforce Planning

Education
Southern Illinois University, Carbondale

Rose Walton-Work Rose Walton-Work Benton, Wisconsin Details
Rose Walton-Work's APAC Customer Services Experience February 1991 - July 2005
Job Office Manager at Solar Planet, Dubuque, IA
Industry Insurance
Experience
Priority Insurance Agency, Inc   July 2005 - Present
Priority Insurance Agency, Inc.   2005 - 2013
APAC Customer Services   February 1991 - July 2005

Skills
High Organizational..., Time Management, Customer Service, Insurance, Microsoft Word, Customer Satisfaction, Microsoft Office, Property & Casualty...

Education
Southwest Wisconsin Technical College   1986 — 1987
Certificate of Complition, Data Entry Operations

Lancaster Senior High School   1981 — 1985
High School Diploma

Kevin DeGuelle Kevin DeGuelle Green Bay, Wisconsin Area Details
Kevin DeGuelle's APAC Customer Services Experience April 2007 - July 2007
Job Tech Analyst at Humana
Industry Insurance
Experience
Humana  July 2013 - Present
American National Property And Casualty Company  January 2012 - Present
American National Property and Casualty  September 2007 - December 2011
APAC Customer Services   April 2007 - July 2007
Radisson Hotels  July 2003 - December 2006

Skills
Underwriting, Insurance, General Insurance, Actuarial Science, Property & Casualty..., Software Development, Microsoft SQL Server, SSIS, SSRS, Microsoft Office, Microsoft Excel, Business Analysis, Requirements Gathering, IT Solutions

Education
St. Norbert College   1996 — 2000
Bachelor of Science (B.S.), Physics, Mathematics

Preble High School   1992 — 1996

Stacey Ubersox Stacey Ubersox La Crosse, Wisconsin Details
Stacey Ubersox's APAC Customer Services Experience March 2005 - August 2010
Job Customer Services HME at Degen Berglund Pharmacy/HME
Industry Medical Devices
Experience
Degen Berglund Pharmacy/HME   April 2011 - Present
ABR Employment Services  October 2010 - January 2011
APAC Customer Services   March 2005 - August 2010

Education
Southwest Wisconsin Technical College   1991 — 1992
Diploma, Cosmetology, Barber/Styling, and Nail Instructor

River Valley High School   1977 — 1991
diploma, General Studies

Damian Hood Damian Hood Fort Wayne, Indiana Details
Damian Hood's APAC Customer Services Experience August 2003 - January 2004
Job Kitchen Manager at Quality Dining, Inc.
Industry Restaurants
Experience
Quality Dining, Inc.   May 2006 - Present
APAC Customer Services   August 2003 - January 2004

Skills
Food Service, Cleaning, Managed Money, On the Job Training, Customer Service, Training, Time Management, Food Preparation, Customer Satisfaction, Data Entry, Sales, Telephone Skills, Cashiering, Inventory Management, Phone Etiquette, Food & Beverage, Typing, Cooking, Money Management

Education
Spoon River College   2002 — 2003

Spoon River Valley Jr./Sr. High School   1998 — 2002
Diploma, Business/Commerce, General

stephanie gulley stephanie gulley Sarasota, Florida Details
stephanie gulley's APAC Customer Services Experience November 2013 - March 2015
Job Experienced Customer Support Representative
Industry Telecommunications
Experience
TRC Staffing Services, Inc.   June 2015 - August 2015
Verizon Wireless  March 2015 - June 2015
APAC Customer Services   November 2013 - March 2015
Bob Evans  2013 - 2013
First baptist church  April 2011 - February 2012

Skills
Customer Service, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Social Media, Teaching, Time Management

Education
Tarleton State University
English/Language Arts Teacher Education

Yazhisai Aruchamy Yazhisai Aruchamy Mount Vernon, New York Details
Yazhisai Aruchamy's APAC Customer Services Experience November 2010 - June 2012
Job Student at Sarah Lawrence College
Industry
Experience
APAC Customer Services   November 2010 - June 2012

Education
Sarah Lawrence College   2012 — 2016

Idyllwild Arts Academy   2007 — 2010
High School, Moving Pictures

Brendan Welch Brendan Welch Brandon, Florida Details
Brendan Welch's APAC Customer Services Experience June 2009 - Present
Job Customer Service Representative at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   June 2009 - Present
Stream Global Services  January 2009 - April 2009
Circuit City  February 2006 - January 2009

Skills
Call Centers, Avaya, Contact Centers, BPO, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Technical Support, Troubleshooting, Workforce Management, Call Center Development, Telemarketing, Customer Support

Education
St. Petersburg College   2013 — 2014

Michelle McCallister Michelle McCallister Charlotte, North Carolina Details
Michelle McCallister's APAC Customer Services Experience October 2013 - May 2014
Job Licensed Insurance Agent at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
TZ Insurance Solutions  August 2014 - Present
APAC Customer Services   October 2013 - May 2014

Skills
Insurance, Customer Satisfaction, Call Centers, Health Insurance, Contact Centers, Benefits Administration, Medicare, Banking, Performance Management, Employee Benefits, Customer Experience, Payroll, Employee Relations, BPO, Workforce Management

Education
Texas Southern University

Kelly Brinker Kelly Brinker Green Bay, Wisconsin Details
Kelly Brinker's APAC Customer Services Experience March 2010 - April 2013
Job Education Management Professional
Industry Education Management
Experience
Encompass Early Education   2013 - Present
APAC Customer Services   March 2010 - April 2013
Midwestern Wheels Inc  November 2008 - April 2009

Skills
Active Learning, Adaptability, Proprietary Systems, Microsoft Excel, Outlook, DOS, Customer Support, Outstanding..., English grammar, Proofreading, Sales, Writing, Creative Problem Solving, Close Attention to..., Conflict Resolution

Education
St. Norbert College   1998 — 2002
Bachelor of Arts (B.A.), English Language and Literature, General

Jay Hinckley Jay Hinckley Apex, North Carolina Details
Jay Hinckley's APAC Customer Services Experience November 2013 - Present
Job
Industry Consumer Services
Experience
APAC Customer Services   November 2013 - Present
Xerox  October 2003 - October 2013

Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, English, Process Improvement, Windows, Outlook

Education
Southern New Hampshire University   1980 — 1983
Bachelor of Science (B.S.), Management Information Systems, General

David Poulter Jr David Poulter Jr Tampa, Florida Details
David Poulter Jr's APAC Customer Services Experience April 2013 - November 2013
Job Business Development Representative at Rivard BuickGMC
Industry Automotive
Experience
Rivard Buick-GMC   May 2014 - Present
Busey  February 2014 - May 2014
CNG Financial  November 2013 - February 2014
APAC Customer Services   April 2013 - November 2013

Skills
Customer Service, Banking, Account Maintenance, Sales, Microsoft Word, Call Centers, Microsoft Excel, Outlook, Inventory Management, Customer Retention, Data Entry, Retail, Credit, Team Building, Team Leadership

Education
North Port High School   2009 — 2010
Business

State College of Florida-Manatee-Sarasota
Accounting

Nikki Jefferson Nikki Jefferson Greater Minneapolis-St. Paul Area Details
Nikki Jefferson's APAC Customer Services Experience 2014 - Present
Job Customer Service Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   2014 - Present

Education
Saint Paul College-A Community and Technical College   2011 — 2015
Associate’s Degree, Registered Nursing/Registered Nurse

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