APAC Customer Services
Industry: Outsourcing company
DescriptionHeadquarters: Bannockburn, Illinois, United States CEO: Kevin T. Keleghan (13 Sep 2010–) Founder: Theodore G Schwartz Founded: 1973 Parent organization: NCO Group Subsidiary: jurisdiction of organization
APAC Customer Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at APAC Customer Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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APAC Customer Services Employees
Employee
Years
Job
Industry
Jason Bettini Jason Bettini's APAC Customer Services Experience November 2012 - October 2013
Job Director, Customer Experience at EGS Expert Global Solutions
Industry Program Development
Experience
EGS - Expert Global Solutions September 2015 - Present
BalanceCXI September 2014 - September 2015
ZeniMax Online Studios October 2013 - September 2014
APAC Customer Services November 2012 - October 2013
NCO Customer Management, Inc. January 2011 - November 2012
NCO Customer Management, Inc. October 2007 - December 2010
Best Buy July 2005 - October 2007
Skills
BPO, Call Center, Performance Management, Outsourcing, Process Improvement, Employee Relations, Coaching, Leadership Development, Business Process..., Change Management, Organizational..., Operations Management, Customer Service, Management, Call Centers, Leadership, CRM, Program Management, Training
Education
Bethel University 2000 — 2005
Bachelor of Arts, Education
EGS - Expert Global Solutions September 2015 - Present
BalanceCXI September 2014 - September 2015
ZeniMax Online Studios October 2013 - September 2014
APAC Customer Services November 2012 - October 2013
NCO Customer Management, Inc. January 2011 - November 2012
NCO Customer Management, Inc. October 2007 - December 2010
Best Buy July 2005 - October 2007
Skills
BPO, Call Center, Performance Management, Outsourcing, Process Improvement, Employee Relations, Coaching, Leadership Development, Business Process..., Change Management, Organizational..., Operations Management, Customer Service, Management, Call Centers, Leadership, CRM, Program Management, Training
Education
Bethel University 2000 — 2005
Bachelor of Arts, Education
Frank Cain Frank Cain's APAC Customer Services Experience June 2000 - September 2001
Job Executive Director/TruStage Sales Planner
Industry Financial Services
Experience
CUNA Mutual Group March 2013 - Present
Fresco Opera Theatre November 2009 - March 2013
CUNA Mutual Group November 2003 - March 2013
CUNA Mutual Group May 2007 - April 2008
CUNA Mutual Group March 2006 - April 2007
CUNA Mutual Group November 2003 - February 2006
Humana September 2001 - September 2003
Dorian Opera Theatre January 1999 - October 2001
APAC Customer Services June 2000 - September 2001
American Home Shield June 1995 - January 2000
Skills
Leadership, Business Analysis, Call Center, Team Leadership, Sales, Project Management, Budget, Marketing, Public Speaking, Motivational Speaking, Compliance, Training Programme..., Non-profit..., Arts Administration, Risk Management, Recruiting, Access, Talent Acquisition, Fundraising, Budgets, Call Centers, Change Management, Nonprofits, Operations Management, Analysis, Sales Process, Leadership Development, Cross-functional Team..., Vendor Management, Training, Teamwork, Event Management, Project Planning, Salesforce.com, Sales Management, CRM, Performance Management, Business Process..., Negotiation, Contract Negotiation, Strategy, Human Resources, Time Management, Employee Training
Education
Luther College 1997 — 2000
BA, Business, Music
Capella University 2005 — 2007
MBA, Executive Program
Carroll High School
CUNA Mutual Group March 2013 - Present
Fresco Opera Theatre November 2009 - March 2013
CUNA Mutual Group November 2003 - March 2013
CUNA Mutual Group May 2007 - April 2008
CUNA Mutual Group March 2006 - April 2007
CUNA Mutual Group November 2003 - February 2006
Humana September 2001 - September 2003
Dorian Opera Theatre January 1999 - October 2001
APAC Customer Services June 2000 - September 2001
American Home Shield June 1995 - January 2000
Skills
Leadership, Business Analysis, Call Center, Team Leadership, Sales, Project Management, Budget, Marketing, Public Speaking, Motivational Speaking, Compliance, Training Programme..., Non-profit..., Arts Administration, Risk Management, Recruiting, Access, Talent Acquisition, Fundraising, Budgets, Call Centers, Change Management, Nonprofits, Operations Management, Analysis, Sales Process, Leadership Development, Cross-functional Team..., Vendor Management, Training, Teamwork, Event Management, Project Planning, Salesforce.com, Sales Management, CRM, Performance Management, Business Process..., Negotiation, Contract Negotiation, Strategy, Human Resources, Time Management, Employee Training
Education
Luther College 1997 — 2000
BA, Business, Music
Capella University 2005 — 2007
MBA, Executive Program
Carroll High School
Dana Bozich's APAC Customer Services Experience April 2012 - May 2013
Job Client Operations Manager @ Pro Staff, Contract Recruiter
Industry Consumer Services
Experience
Atterro Human Capital Group April 2015 - Present
Atterro Human Capital Group May 2013 - Present
Panacea Healthcare Solutions January 2009 - Present
Dynamic Healthcare Systems June 2013 - Present
Medical Learning, Inc January 2007 - Present
APAC Customer Services April 2012 - May 2013
PrincetonOne November 2011 - March 2012
Medical Learning, Inc March 2000 - January 2009
Medical Learning, Inc April 2000 - March 2001
Skills
Talent Acquisition, Executive Search, Hiring, Technical Recruiting, Full-cycle Recruiting, Instructional Design, Project Coordination, Online Learning, Customer Relations, Recruiting, College Recruiting, Outsourcing, Team Building, Contract Recruitment, Interviews, New Hire Orientations, Customer Service, Employee Engagement, Internet Recruiting, Management, Vendor Management, Policy, Screening, Applicant Tracking..., Call Center, E-Learning, Employee Relations, SDLC, Call Centers, Strategic Planning, Software Documentation, Onboarding, Healthcare, Temporary Placement, Resume Writing, Leadership, Staffing Services, Sourcing, Taleo, Training, Human Resources, Talent Management, Temporary Staffing, Screening Resumes, Career Development
Education
Penn State University 2015 — 2018
M.P.S. in Human Resources and Employment Relations, Human Resources Management and Services
Bucknell University 1994 — 1998
Bachelor of Arts (B.A.), Psychology
Virginia Secondary School
Atterro Human Capital Group April 2015 - Present
Atterro Human Capital Group May 2013 - Present
Panacea Healthcare Solutions January 2009 - Present
Dynamic Healthcare Systems June 2013 - Present
Medical Learning, Inc January 2007 - Present
APAC Customer Services April 2012 - May 2013
PrincetonOne November 2011 - March 2012
Medical Learning, Inc March 2000 - January 2009
Medical Learning, Inc April 2000 - March 2001
Skills
Talent Acquisition, Executive Search, Hiring, Technical Recruiting, Full-cycle Recruiting, Instructional Design, Project Coordination, Online Learning, Customer Relations, Recruiting, College Recruiting, Outsourcing, Team Building, Contract Recruitment, Interviews, New Hire Orientations, Customer Service, Employee Engagement, Internet Recruiting, Management, Vendor Management, Policy, Screening, Applicant Tracking..., Call Center, E-Learning, Employee Relations, SDLC, Call Centers, Strategic Planning, Software Documentation, Onboarding, Healthcare, Temporary Placement, Resume Writing, Leadership, Staffing Services, Sourcing, Taleo, Training, Human Resources, Talent Management, Temporary Staffing, Screening Resumes, Career Development
Education
Penn State University 2015 — 2018
M.P.S. in Human Resources and Employment Relations, Human Resources Management and Services
Bucknell University 1994 — 1998
Bachelor of Arts (B.A.), Psychology
Virginia Secondary School
Franklin Isaac's APAC Customer Services Experience August 2011 - August 2012
Job Paralegal Specialist
Industry Military
Experience
CACI International Inc February 2015 - Present
US Army November 2012 - January 2015
Morale Welfare and Recreation August 2012 - January 2015
APAC Customer Services August 2011 - August 2012
Skills
Call Centers, Workforce Management, Customer Satisfaction, Customer Experience, Customer Service, BPO, Inbound Marketing, Customer Retention, Telemarketing, Telephone Skills, Data Entry, Time Management, Leadership, Sports, Training, Social Networking, Public Speaking, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Research
Education
Central Michigan University 2014 — 2016
Master of Science (M.S.), Human Resources Management and Administration
Virginia State University 2007 — 2011
Bachelor of Science (BS), Sports Management, 3.6 GPA
CACI International Inc February 2015 - Present
US Army November 2012 - January 2015
Morale Welfare and Recreation August 2012 - January 2015
APAC Customer Services August 2011 - August 2012
Skills
Call Centers, Workforce Management, Customer Satisfaction, Customer Experience, Customer Service, BPO, Inbound Marketing, Customer Retention, Telemarketing, Telephone Skills, Data Entry, Time Management, Leadership, Sports, Training, Social Networking, Public Speaking, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Research
Education
Central Michigan University 2014 — 2016
Master of Science (M.S.), Human Resources Management and Administration
Virginia State University 2007 — 2011
Bachelor of Science (BS), Sports Management, 3.6 GPA
Kelsey Hughes Kelsey Hughes's APAC Customer Services Experience August 2011 - June 2013
Job at
Industry Nonprofit Organization Management
Experience
Trinity Home and Commercial Inspections June 2014 - Present
Alzheimer's Association® June 2013 - May 2014
APAC Customer Services August 2011 - June 2013
Gap Inc./Old Navy March 2007 - August 2011
Skills
Nonprofits, Administrative..., Office Administration, Data Entry, Social Media, PC, Microsoft Office, Research, Mac OS, Customer Service, Technology, E-Learning, Finance, QuickBooks, Administrative..., Team Building, Leadership Development, Budgets, Time Management, Strategic Planning, Management, Microsoft Excel, Sales, Leadership, Training, Marketing
Education
Central Piedmont Community College 2009 — 2013
Associate's degree, Business Administration, Management and Operations
Providence High School 2006 — 2009
Trinity Home and Commercial Inspections June 2014 - Present
Alzheimer's Association® June 2013 - May 2014
APAC Customer Services August 2011 - June 2013
Gap Inc./Old Navy March 2007 - August 2011
Skills
Nonprofits, Administrative..., Office Administration, Data Entry, Social Media, PC, Microsoft Office, Research, Mac OS, Customer Service, Technology, E-Learning, Finance, QuickBooks, Administrative..., Team Building, Leadership Development, Budgets, Time Management, Strategic Planning, Management, Microsoft Excel, Sales, Leadership, Training, Marketing
Education
Central Piedmont Community College 2009 — 2013
Associate's degree, Business Administration, Management and Operations
Providence High School 2006 — 2009
Ebony Holmes Ebony Holmes's APAC Customer Services Experience September 2014 - January 2015
Job Patient Care Associate
Industry Insurance
Experience
APAC Customer Services September 2014 - January 2015
Neighborhood Building and Resource Center April 2012 - August 2014
Atmos Energy October 2009 - October 2011
HMS April 2008 - October 2008
Walmart March 2005 - November 2007
Kohl's Department Stores August 2002 - March 2005
Skills
Microsoft Office, Customer Service, Public Speaking, Microsoft Excel, Research, Event Planning, Data Entry
Education
CCI Training Center 2007 — 2007
Certificate of Completion, Medical Insurance Coding Specialist/Coder
Richland College 2002 — 2004
Associate's Degree, General Studies
APAC Customer Services September 2014 - January 2015
Neighborhood Building and Resource Center April 2012 - August 2014
Atmos Energy October 2009 - October 2011
HMS April 2008 - October 2008
Walmart March 2005 - November 2007
Kohl's Department Stores August 2002 - March 2005
Skills
Microsoft Office, Customer Service, Public Speaking, Microsoft Excel, Research, Event Planning, Data Entry
Education
CCI Training Center 2007 — 2007
Certificate of Completion, Medical Insurance Coding Specialist/Coder
Richland College 2002 — 2004
Associate's Degree, General Studies
Jemila brown Jemila brown's APAC Customer Services Experience October 2009 - July 2013
Job at
Industry Consumer Services
Experience
Rite Aid July 2014 - Present
Aon Hewitt September 2013 - June 2014
APAC Customer Services October 2009 - July 2013
Harris Teeter December 2007 - August 2009
UNC Charlotte September 2004 - April 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning
Education
Capella University 2012 — 2014
graduate certificate, Human Resources Management
UNCC 2004 — 2011
Bachelor of Arts (B.A.), Communication and Media Studies
Rite Aid July 2014 - Present
Aon Hewitt September 2013 - June 2014
APAC Customer Services October 2009 - July 2013
Harris Teeter December 2007 - August 2009
UNC Charlotte September 2004 - April 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning
Education
Capella University 2012 — 2014
graduate certificate, Human Resources Management
UNCC 2004 — 2011
Bachelor of Arts (B.A.), Communication and Media Studies
Andrew Vahamaa Andrew Vahamaa's APAC Customer Services Experience April 2007 - August 2008
Job Customer Service Representative and Personal Trainer
Industry Health, Wellness and Fitness
Experience
United Health Care September 2013 - Present
Better Body Image May 2013 - Present
Anytime Fitness February 2013 - January 2014
Planet Fitness August 2012 - February 2013
Time Warner Cable May 2009 - August 2012
Fitness 19 February 2011 - November 2011
H&R Block January 2009 - May 2009
APAC Customer Services April 2007 - August 2008
Skills
NASM, ACSM, Microsoft Office, HTML, Web Design, Graphic Design, Customer Service, Personal Training, Pre/Post Natal Fitness, Fitness Instruction, Fitness Training, Fitness Consulting, Fitness Center, Fitness Industry, Wellness Coaching, Lifestyle Coaching, Healthy Lifestyles
Education
Bryan College 2010 — 2012
Associate's degree, Advanced Health and Fitness Training
Northeast Wisconsin Technical College Green 2008 — 2010
Business Management/Marketing
Northern Michigan University 2004 — 2006
Westwood High School 1999 — 2003
Diploma, General Studies
United Health Care September 2013 - Present
Better Body Image May 2013 - Present
Anytime Fitness February 2013 - January 2014
Planet Fitness August 2012 - February 2013
Time Warner Cable May 2009 - August 2012
Fitness 19 February 2011 - November 2011
H&R Block January 2009 - May 2009
APAC Customer Services April 2007 - August 2008
Skills
NASM, ACSM, Microsoft Office, HTML, Web Design, Graphic Design, Customer Service, Personal Training, Pre/Post Natal Fitness, Fitness Instruction, Fitness Training, Fitness Consulting, Fitness Center, Fitness Industry, Wellness Coaching, Lifestyle Coaching, Healthy Lifestyles
Education
Bryan College 2010 — 2012
Associate's degree, Advanced Health and Fitness Training
Northeast Wisconsin Technical College Green 2008 — 2010
Business Management/Marketing
Northern Michigan University 2004 — 2006
Westwood High School 1999 — 2003
Diploma, General Studies
Armond Dawson Armond Dawson's APAC Customer Services Experience 1995 - 2005
Job Director, Business Development at SecurityCoverage
Industry Computer Software
Experience
SecurityCoverage August 2012 - Present
SecurityCoverage, Inc. November 2011 - July 2012
Thomas L. Cardella & Associates May 2010 - September 2011
Infinity Contact January 2006 - December 2009
APAC Customer Services 1995 - 2005
Skills
Product Development, Sales, Contract Negotiation, Marketing, Business Alliances, Strategic Planning, Enterprise Solution..., Enterprise Technology..., Security, Start-up Environment, Team Building, Partner Programs, Call Centers, Call Center Development, Leadership, Competitive Analysis, Strategy, Business Development, Sales Operations, Salesforce.com, CRM, Account Management, Strategic Partnerships, Solution Selling, Direct Sales, Lead Generation
Education
Boston University 1993 — 1995
Business Administration and Management, General
Ellsworth Community College 1991 — 1992
Business Administration and Management, General
SecurityCoverage August 2012 - Present
SecurityCoverage, Inc. November 2011 - July 2012
Thomas L. Cardella & Associates May 2010 - September 2011
Infinity Contact January 2006 - December 2009
APAC Customer Services 1995 - 2005
Skills
Product Development, Sales, Contract Negotiation, Marketing, Business Alliances, Strategic Planning, Enterprise Solution..., Enterprise Technology..., Security, Start-up Environment, Team Building, Partner Programs, Call Centers, Call Center Development, Leadership, Competitive Analysis, Strategy, Business Development, Sales Operations, Salesforce.com, CRM, Account Management, Strategic Partnerships, Solution Selling, Direct Sales, Lead Generation
Education
Boston University 1993 — 1995
Business Administration and Management, General
Ellsworth Community College 1991 — 1992
Business Administration and Management, General
Joshua Oxborrow Joshua Oxborrow's APAC Customer Services Experience July 2013 - August 2013
Job Father at Home
Industry Arts and Crafts
Experience
Home December 2014 - Present
Mosaic Sales Solutions August 2013 - July 2014
APAC Customer Services July 2013 - August 2013
Wireless Logic 2013 - 2013
Children's World of Learning August 2012 - December 2012
Vivint May 2012 - September 2012
BYU-Idaho January 2011 - May 2012
BYU-Idaho July 2008 - December 2010
APX Alarm Security Solutions Inc. April 2010 - August 2010
APX Alarm Security Solutions Inc. April 2009 - August 2009
Skills
Troubleshooting, Childcare, Welder, Ceramic Sculpture, Sculpture, Pottery, Bookbinding, Graphology, Internet, Project Management, Stage Lighting, Customer Service, Microsoft Word, Microsoft Office
Education
Northeast Wisconsin Technical College 2013 — 2016
Certificate, Web Application Development
Brigham Young University - Idaho 2004 — 2012
General Studies, International/Global Studies, 3.0
Home December 2014 - Present
Mosaic Sales Solutions August 2013 - July 2014
APAC Customer Services July 2013 - August 2013
Wireless Logic 2013 - 2013
Children's World of Learning August 2012 - December 2012
Vivint May 2012 - September 2012
BYU-Idaho January 2011 - May 2012
BYU-Idaho July 2008 - December 2010
APX Alarm Security Solutions Inc. April 2010 - August 2010
APX Alarm Security Solutions Inc. April 2009 - August 2009
Skills
Troubleshooting, Childcare, Welder, Ceramic Sculpture, Sculpture, Pottery, Bookbinding, Graphology, Internet, Project Management, Stage Lighting, Customer Service, Microsoft Word, Microsoft Office
Education
Northeast Wisconsin Technical College 2013 — 2016
Certificate, Web Application Development
Brigham Young University - Idaho 2004 — 2012
General Studies, International/Global Studies, 3.0
charlene dopler charlene dopler's APAC Customer Services Experience December 2011 - June 2013
Job cleaner at Midwest Janitorial Service, Inc.
Industry Research
Experience
Midwest Janitorial Service, Inc. July 2013 - Present
Self-employed May 2003 - Present
Blue Sky Cleaning May 2003 - Present
APAC Customer Services December 2011 - June 2013
Education
Black Hawk College 2003 — 2008
CNA, CNA
Sherrard Jr/Sr High School 1995 — 2003
Midwest Janitorial Service, Inc. July 2013 - Present
Self-employed May 2003 - Present
Blue Sky Cleaning May 2003 - Present
APAC Customer Services December 2011 - June 2013
Education
Black Hawk College 2003 — 2008
CNA, CNA
Sherrard Jr/Sr High School 1995 — 2003
Ricardo Cambangay Jr. Ricardo Cambangay Jr.'s APAC Customer Services Experience October 2006 - January 2009
Job Team Member at Target
Industry Retail
Experience
Target October 2012 - July 2013
Yahoo! January 2011 - July 2011
Evans Research Associates June 2010 - June 2010
APAC Customer Services October 2006 - January 2009
iTouchPoint July 2005 - August 2006
Sun Cellular June 2004 - June 2005
Skills
Dependable Team Player, Goal Oriented, Positive Personality, Fast Learner, Competitive, Good Time Management, Highly Detail Oriented, Resourceful, Effective
Education
Centro Escolar University 1999 — 2002
Bachelor of Science (B.S.), Business Administration and Management, General
Target October 2012 - July 2013
Yahoo! January 2011 - July 2011
Evans Research Associates June 2010 - June 2010
APAC Customer Services October 2006 - January 2009
iTouchPoint July 2005 - August 2006
Sun Cellular June 2004 - June 2005
Skills
Dependable Team Player, Goal Oriented, Positive Personality, Fast Learner, Competitive, Good Time Management, Highly Detail Oriented, Resourceful, Effective
Education
Centro Escolar University 1999 — 2002
Bachelor of Science (B.S.), Business Administration and Management, General
Rhonda Beckman Rhonda Beckman's APAC Customer Services Experience September 2004 - March 2005
Job Executive Administrative Assistant
Industry Hospital & Health Care
Experience
El Rio Health Center February 2006 - January 2014
Carondelet Health Network May 2008 - August 2011
El Rio Health Center February 2006 - May 2008
City of Tucson November 2005 - February 2006
Shop Natural March 2005 - October 2005
APAC Customer Services September 2004 - March 2005
Army & Air Force Exchange Service February 1985 - December 2003
Skills
Time Management, Outlook, PowerPoint, Healthcare, Nonprofits, Public Speaking, Customer Service, Human Resources, Leadership
Education
Central Texas College 1985 — 1995
Associate of Arts (AA), Business Administration and Management, General
El Rio Health Center February 2006 - January 2014
Carondelet Health Network May 2008 - August 2011
El Rio Health Center February 2006 - May 2008
City of Tucson November 2005 - February 2006
Shop Natural March 2005 - October 2005
APAC Customer Services September 2004 - March 2005
Army & Air Force Exchange Service February 1985 - December 2003
Skills
Time Management, Outlook, PowerPoint, Healthcare, Nonprofits, Public Speaking, Customer Service, Human Resources, Leadership
Education
Central Texas College 1985 — 1995
Associate of Arts (AA), Business Administration and Management, General
Braeden Ashton's APAC Customer Services Experience August 2014 - Present
Job MS Dynamics Representative at APAC Customer Services
Industry Information Technology and Services
Experience
APAC Customer Services August 2014 - Present
Computronix February 2014 - Present
Perfumania 2012 - 2013
Holiday Stationstores 2012 - 2012
Guardsmark 2007 - 2012
Center for Homicide Research April 2010 - July 2010
Skills
Security, HTML 5, CSS3, Web Design, Microsoft Office, Windows, Databases, Photoshop, Access, WordPress
Education
Berklee College of Music 2014 — 2014
Developing Musicianship and Songwriting
Brown University 2014 — 2014
The Fiction of Relationships
Duke University 2014 — 2014
Reasoning and Arguments
Stanford University 2014 — 2014
Logic
University of Minnesota-Twin Cities 2014 — 2014
Creative Problem Solving
Wesleyan University 2014 — 2014
Social Psychology
Brown College 2006 — 2010
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
APAC Customer Services August 2014 - Present
Computronix February 2014 - Present
Perfumania 2012 - 2013
Holiday Stationstores 2012 - 2012
Guardsmark 2007 - 2012
Center for Homicide Research April 2010 - July 2010
Skills
Security, HTML 5, CSS3, Web Design, Microsoft Office, Windows, Databases, Photoshop, Access, WordPress
Education
Berklee College of Music 2014 — 2014
Developing Musicianship and Songwriting
Brown University 2014 — 2014
The Fiction of Relationships
Duke University 2014 — 2014
Reasoning and Arguments
Stanford University 2014 — 2014
Logic
University of Minnesota-Twin Cities 2014 — 2014
Creative Problem Solving
Wesleyan University 2014 — 2014
Social Psychology
Brown College 2006 — 2010
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
Marlene Collman Marlene Collman's APAC Customer Services Experience 2013 - Present
Job at
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2013 - Present
NCO Group June 2009 - May 2013
Ameritech Cellular December 1990 - April 1996
Skills
BPO, Call Centers, Contact Centers, Outsourcing, Project Management, Service Delivery, Vendor Management, Workforce Management
Education
Belmont University 1997 — 1999
BS, Mathematics
APAC Customer Services 2013 - Present
NCO Group June 2009 - May 2013
Ameritech Cellular December 1990 - April 1996
Skills
BPO, Call Centers, Contact Centers, Outsourcing, Project Management, Service Delivery, Vendor Management, Workforce Management
Education
Belmont University 1997 — 1999
BS, Mathematics
Douglas Chase, CPA, CIA Douglas Chase, CPA, CIA's APAC Customer Services Experience October 1999 - May 2000
Job Continuous improvement Manager, Kiewit
Industry Construction
Experience
Kiewit August 2015 - Present
ConAgra Foods October 2014 - July 2015
ConAgra Foods May 2013 - October 2014
ConAgra Foods November 2010 - May 2013
ConAgra Foods June 2003 - November 2010
Iowa Interstate Railroad May 2000 - June 2003
APAC Customer Services October 1999 - May 2000
McGladrey January 1999 - October 1999
First Federal Savings Bank of the Midw October 1996 - January 1999
Gateway March 1994 - October 1996
Skills
Sarbanes-Oxley Act, SAP, General Ledger, SAP R/3, Internal Controls, Auditing, Internal Audit, Fixed Assets, Accounting, Account Reconciliation, Forecasting, Budgets, Payroll, Finance, Financial Analysis, SAP ERP
Education
Buena Vista University
Bachelor of Arts Degree, Accounting
Briar Cliff College
Bachelor of Arts Degree, History
Kiewit August 2015 - Present
ConAgra Foods October 2014 - July 2015
ConAgra Foods May 2013 - October 2014
ConAgra Foods November 2010 - May 2013
ConAgra Foods June 2003 - November 2010
Iowa Interstate Railroad May 2000 - June 2003
APAC Customer Services October 1999 - May 2000
McGladrey January 1999 - October 1999
First Federal Savings Bank of the Midw October 1996 - January 1999
Gateway March 1994 - October 1996
Skills
Sarbanes-Oxley Act, SAP, General Ledger, SAP R/3, Internal Controls, Auditing, Internal Audit, Fixed Assets, Accounting, Account Reconciliation, Forecasting, Budgets, Payroll, Finance, Financial Analysis, SAP ERP
Education
Buena Vista University
Bachelor of Arts Degree, Accounting
Briar Cliff College
Bachelor of Arts Degree, History
Garrett Yates Garrett Yates's APAC Customer Services Experience October 2013 - December 2013
Job Student at PCC
Industry Graphic Design
Experience
Gingerbread Traditions October 2014 - December 2014
Firehouse Subs January 2014 - May 2014
APAC Customer Services October 2013 - December 2013
Skills
Windows, Fedora, Mac OS X, Microsoft Office, Open Office, Graphic Design, Adobe Creative Suite, Web Design, HTML, C, Robotics
Education
Portland Community College 2014 — 2015
3D Modeling & Animation
Chandler/Gilbert Community College 2013 — 2015
Graphic Design
New Mexico Institute of Mining and Technology 2012 — 2013
Computer Science
Rancho Solano Preparatory School 2010 — 2012
Hamilton High School 2009 — 2010
Bogle Jr. High 2008 — 2008
Portland Community College
3D Modeling & Animation
Gingerbread Traditions October 2014 - December 2014
Firehouse Subs January 2014 - May 2014
APAC Customer Services October 2013 - December 2013
Skills
Windows, Fedora, Mac OS X, Microsoft Office, Open Office, Graphic Design, Adobe Creative Suite, Web Design, HTML, C, Robotics
Education
Portland Community College 2014 — 2015
3D Modeling & Animation
Chandler/Gilbert Community College 2013 — 2015
Graphic Design
New Mexico Institute of Mining and Technology 2012 — 2013
Computer Science
Rancho Solano Preparatory School 2010 — 2012
Hamilton High School 2009 — 2010
Bogle Jr. High 2008 — 2008
Portland Community College
3D Modeling & Animation
Emily Brown, MBA Emily Brown, MBA's APAC Customer Services Experience December 2009 - July 2012
Job MBA Professional
Industry Consumer Services
Experience
Tech Data May 2014 - Present
PNC August 2012 - February 2014
APAC Customer Services December 2009 - July 2012
River Valley News Group February 2010 - November 2010
SamB's Restaurant August 2008 - December 2009
BGSU Dining Services October 2005 - May 2008
Skills
Knowledge of human..., Organizational Change, Oral Communications, Written Skills, Problem Solving, Teamwork, Sustainability, Customer Service, Microsoft Office, Public Speaking, Research, Microsoft Excel, PowerPoint, Time Management, Microsoft Word, Training, Data Analysis, Change Management, Leadership, Program Management, Project Management, Team Building, Team Leadership
Education
Viterbo University 2011 — 2012
Master's Degree, Business Administration and Management, General
Bowling Green State University 2005 — 2009
Bachelor of Arts (B.A.), Psychology
Tech Data May 2014 - Present
PNC August 2012 - February 2014
APAC Customer Services December 2009 - July 2012
River Valley News Group February 2010 - November 2010
SamB's Restaurant August 2008 - December 2009
BGSU Dining Services October 2005 - May 2008
Skills
Knowledge of human..., Organizational Change, Oral Communications, Written Skills, Problem Solving, Teamwork, Sustainability, Customer Service, Microsoft Office, Public Speaking, Research, Microsoft Excel, PowerPoint, Time Management, Microsoft Word, Training, Data Analysis, Change Management, Leadership, Program Management, Project Management, Team Building, Team Leadership
Education
Viterbo University 2011 — 2012
Master's Degree, Business Administration and Management, General
Bowling Green State University 2005 — 2009
Bachelor of Arts (B.A.), Psychology
LaTonya Denson LaTonya Denson's APAC Customer Services Experience September 2007 - November 2009
Job Report Analyst at Sprint
Industry Telecommunications
Experience
Sprint April 2010 - Present
Sprint November 2009 - April 2010
APAC Customer Services September 2007 - November 2009
Verizon FiOS March 2006 - September 2007
APAC Customer Services October 2002 - March 2006
APAC Customer Services January 2000 - October 2002
Skills
MS Excel Pivot Tables, VBA, Access Database, Typing, Customer Retention, Customer Support, Customer Service, Supervisory Experience, Microsoft Excel, Microsoft SQL Server, Communication Skills, Data Analysis, Process Improvement, Access
Education
Strayer University (VA) 2006 — 2007
Information Science/Studies, 3.65
Christopher Newport University 2001 — 2003
Information Science/Studies, 3.8
Sprint April 2010 - Present
Sprint November 2009 - April 2010
APAC Customer Services September 2007 - November 2009
Verizon FiOS March 2006 - September 2007
APAC Customer Services October 2002 - March 2006
APAC Customer Services January 2000 - October 2002
Skills
MS Excel Pivot Tables, VBA, Access Database, Typing, Customer Retention, Customer Support, Customer Service, Supervisory Experience, Microsoft Excel, Microsoft SQL Server, Communication Skills, Data Analysis, Process Improvement, Access
Education
Strayer University (VA) 2006 — 2007
Information Science/Studies, 3.65
Christopher Newport University 2001 — 2003
Information Science/Studies, 3.8
Karah ODell's APAC Customer Services Experience March 2009 - May 2010
Job Customer Service Aficionado
Industry Consumer Electronics
Experience
GameStop June 2014 - January 2015
RadioShack August 2013 - July 2014
InfoArmy October 2012 - February 2013
Times Remembered June 2012 - October 2012
AT&T October 2010 - October 2011
APAC Customer Services March 2009 - May 2010
jcpenney August 2008 - March 2009
Papa Johns June 2006 - March 2007
Skills
Retail, Merchandising, Visual Merchandising, Store Management, Loss Prevention, Cashiering, Customer Service, Retail Sales, Inventory Management, Store Operations, Inventory Control, Planograms, Cash Register, Big Box, Shrinkage, Microsoft Office, Microsoft Word, Assortment, Sales, CPFR, Telephone Skills, Call Centers, Data Entry, Customer Experience, Troubleshooting, Time Management, Inventory, POS, Teamwork, Profit, Schedules, Recruiting, Clerical Skills, People Development, Team Leadership, P
Education
Broward College 2015 — 2022
Associate of Arts (A.A.)
Flour Bluff HS-ISD Corpus Christi 2005 — 2009
HS Diploma, Regular/General High School/Secondary Diploma Program
Roy J Wasson 2005 — 2005
HS Diploma, Regular/General High School/Secondary Diploma Program
GameStop June 2014 - January 2015
RadioShack August 2013 - July 2014
InfoArmy October 2012 - February 2013
Times Remembered June 2012 - October 2012
AT&T October 2010 - October 2011
APAC Customer Services March 2009 - May 2010
jcpenney August 2008 - March 2009
Papa Johns June 2006 - March 2007
Skills
Retail, Merchandising, Visual Merchandising, Store Management, Loss Prevention, Cashiering, Customer Service, Retail Sales, Inventory Management, Store Operations, Inventory Control, Planograms, Cash Register, Big Box, Shrinkage, Microsoft Office, Microsoft Word, Assortment, Sales, CPFR, Telephone Skills, Call Centers, Data Entry, Customer Experience, Troubleshooting, Time Management, Inventory, POS, Teamwork, Profit, Schedules, Recruiting, Clerical Skills, People Development, Team Leadership, P
Education
Broward College 2015 — 2022
Associate of Arts (A.A.)
Flour Bluff HS-ISD Corpus Christi 2005 — 2009
HS Diploma, Regular/General High School/Secondary Diploma Program
Roy J Wasson 2005 — 2005
HS Diploma, Regular/General High School/Secondary Diploma Program
Cathlyn McPoland Cathlyn McPoland's APAC Customer Services Experience April 1994 - April 2000
Job Finance Coordinator at Cushman & Wakefield
Industry Commercial Real Estate
Experience
Cushman & Wakefield May 2013 - Present
Amerigroup Corporation 2007 - Present
Nextel March 2000 - May 2005
APAC Customer Services April 1994 - April 2000
Skills
Budgets, Contract Negotiation, Facilities Management, Contract Management, Operations Management, Vendor Management, Property Management, Procurement, Negotiation, Team Building, Sales, Project Management, Process Improvement, Project Planning, Healthcare
Education
Christopher Newport University 1981 — 1984
Cushman & Wakefield May 2013 - Present
Amerigroup Corporation 2007 - Present
Nextel March 2000 - May 2005
APAC Customer Services April 1994 - April 2000
Skills
Budgets, Contract Negotiation, Facilities Management, Contract Management, Operations Management, Vendor Management, Property Management, Procurement, Negotiation, Team Building, Sales, Project Management, Process Improvement, Project Planning, Healthcare
Education
Christopher Newport University 1981 — 1984
Antoine Brown Antoine Brown's APAC Customer Services Experience June 2012 - August 2014
Job Corporate Engineering Support Technician Google
Industry Computer Hardware
Experience
Google January 2015 - Present
Bank of America August 2014 - January 2015
APAC Customer Services June 2012 - August 2014
Bryant & Stratton College January 2010 - August 2010
Skills
Windows 7, XP, Printers, Troubleshooting, Technical Support, Computer Hardware, Blackberry Enterprise..., Computer Repair, Windows, Active Directory, Operating Systems, Hardware, Visual Basic, Network Administration, Help Desk Support, OS X, Microsoft Office, Customer Service, Desktop Support, Network Security, Security, Linux, Customer Relations, Firewalls, Antivirus, Technical Documentation, Problem Solving, TCP/IP, Information Technology, Microsoft Exchange, Windows Vista, LAN-WAN, Software Documentation, DHCP, Group Policy, Wireless Networking, DNS, Microsoft Technologies, Computer Security, Routers, Citrix, Networking, Software Installation, Windows Server, Windows XP, Servers
Education
Pluralsight.com
Information Technology Certifications, Information Technology Certifications
Bryant and Stratton College 2009 — 2010
Associate, AAS - Information Technology - Networking
Google January 2015 - Present
Bank of America August 2014 - January 2015
APAC Customer Services June 2012 - August 2014
Bryant & Stratton College January 2010 - August 2010
Skills
Windows 7, XP, Printers, Troubleshooting, Technical Support, Computer Hardware, Blackberry Enterprise..., Computer Repair, Windows, Active Directory, Operating Systems, Hardware, Visual Basic, Network Administration, Help Desk Support, OS X, Microsoft Office, Customer Service, Desktop Support, Network Security, Security, Linux, Customer Relations, Firewalls, Antivirus, Technical Documentation, Problem Solving, TCP/IP, Information Technology, Microsoft Exchange, Windows Vista, LAN-WAN, Software Documentation, DHCP, Group Policy, Wireless Networking, DNS, Microsoft Technologies, Computer Security, Routers, Citrix, Networking, Software Installation, Windows Server, Windows XP, Servers
Education
Pluralsight.com
Information Technology Certifications, Information Technology Certifications
Bryant and Stratton College 2009 — 2010
Associate, AAS - Information Technology - Networking
Kamryn Wies's APAC Customer Services Experience August 2014 - December 2014
Job Student at University of Kentucky
Industry Libraries
Experience
APAC Customer Services August 2014 - December 2014
APAC Customer Services April 2014 - December 2014
APAC Customer Services August 2013 - December 2014
APAC Customer Services October 2012 - April 2014
APAC Customer Services August 2012 - October 2012
Christopher Newport University August 2011 - May 2012
Christopher Newport University - President's Leadership Program August 2008 - March 2011
Christopher Newport University September 2010 - December 2010
Benchmark Destinations June 2010 - July 2010
Skills
Public Speaking, Community Outreach, Readiness, Research, Social Media, Microsoft Office, Social Networking, Editing, Microsoft Word, Leadership, Microsoft Excel, Customer Service, Teaching, Time Management, Tutoring, PowerPoint, Data Analysis, Newsletters
Education
University of Kentucky 2015 — 2016
Master of Library & Information Science (M.L.I.S.), Academic Librarianship
Christopher Newport University 2008 — 2012
Bachelor's Degree, Communication & Leadership
APAC Customer Services August 2014 - December 2014
APAC Customer Services April 2014 - December 2014
APAC Customer Services August 2013 - December 2014
APAC Customer Services October 2012 - April 2014
APAC Customer Services August 2012 - October 2012
Christopher Newport University August 2011 - May 2012
Christopher Newport University - President's Leadership Program August 2008 - March 2011
Christopher Newport University September 2010 - December 2010
Benchmark Destinations June 2010 - July 2010
Skills
Public Speaking, Community Outreach, Readiness, Research, Social Media, Microsoft Office, Social Networking, Editing, Microsoft Word, Leadership, Microsoft Excel, Customer Service, Teaching, Time Management, Tutoring, PowerPoint, Data Analysis, Newsletters
Education
University of Kentucky 2015 — 2016
Master of Library & Information Science (M.L.I.S.), Academic Librarianship
Christopher Newport University 2008 — 2012
Bachelor's Degree, Communication & Leadership
Holly K Brown's APAC Customer Services Experience August 2013 - March 2014
Job BBWC at Convergys
Industry Transportation/Trucking/Railroad
Experience
Optum July 2015 - Present
KATS Transportation Services, Inc.. July 2004 - Present
Convergys April 2015 - June 2015
TZ Insurance Solutions August 2014 - February 2015
APAC Customer Services August 2013 - March 2014
Connextions, Inc. September 2011 - August 2013
Skills
Customer Service, Team Building, Sales Management, Sales, Customer Satisfaction, Interviews, Payroll, Account Management, Coaching, New Business Development, Strategic Planning, Microsoft Office, Negotiation, Transportation, Call Center, Freight, Operations Management, Insurance, Process Improvement, Non-profits, Budgets, Inbound Sales, Outbound Sales, Payment Processing, Liability Evaluation, Accounts Payable, Accounts Receivable, Policy Coverage..., Needs Assessment, Needs Analysis, Quality Assurance..., Attrition Prevention, Customer Counseling, Client Services, Provider Services, Consumer Satisfaction, Relationship Building, Data Entry, Reporting, Tracking, Business Compliance, Regulatory Compliance, Claims Processing, Liability Assessment, Enrollement Processing, Customer Advice, Customer Retention, Team Leadership, Staff Training, Call Centers
Education
Belmont Abbey College 1985 — 1988
Bachelor of Science (B.S.), Business Management
Optum July 2015 - Present
KATS Transportation Services, Inc.. July 2004 - Present
Convergys April 2015 - June 2015
TZ Insurance Solutions August 2014 - February 2015
APAC Customer Services August 2013 - March 2014
Connextions, Inc. September 2011 - August 2013
Skills
Customer Service, Team Building, Sales Management, Sales, Customer Satisfaction, Interviews, Payroll, Account Management, Coaching, New Business Development, Strategic Planning, Microsoft Office, Negotiation, Transportation, Call Center, Freight, Operations Management, Insurance, Process Improvement, Non-profits, Budgets, Inbound Sales, Outbound Sales, Payment Processing, Liability Evaluation, Accounts Payable, Accounts Receivable, Policy Coverage..., Needs Assessment, Needs Analysis, Quality Assurance..., Attrition Prevention, Customer Counseling, Client Services, Provider Services, Consumer Satisfaction, Relationship Building, Data Entry, Reporting, Tracking, Business Compliance, Regulatory Compliance, Claims Processing, Liability Assessment, Enrollement Processing, Customer Advice, Customer Retention, Team Leadership, Staff Training, Call Centers
Education
Belmont Abbey College 1985 — 1988
Bachelor of Science (B.S.), Business Management
Reenie Moss Reenie Moss's APAC Customer Services Experience January 2001 - May 2011
Job Board Certified Massage Therapist at Riverside Wellness and Fitness Center
Industry Health, Wellness and Fitness
Experience
Riverside Health System May 2011 - Present
Reed Manning Salon and Spa February 2011 - June 2012
APAC Customer Services January 2001 - May 2011
Skills
Therapeutic Massage, Hot Stone, Pregnancy Massage, Deep Tissue Massage, Swedish, Trigger Point Therapy, Pain Management, Spa, Aromatherapy
Education
Keller Graduate School of Management of DeVry University 2011 — 2014
Master of Business Administration (MBA), Marketing
American Spirit Institute 2009 — 2010
Diploma, Massage Therapy/Therapeutic Massage
Berea College 1993 — 1998
Bachelor's degree, Psychology
Adena High School 1990 — 1993
Diploma
Riverside Health System May 2011 - Present
Reed Manning Salon and Spa February 2011 - June 2012
APAC Customer Services January 2001 - May 2011
Skills
Therapeutic Massage, Hot Stone, Pregnancy Massage, Deep Tissue Massage, Swedish, Trigger Point Therapy, Pain Management, Spa, Aromatherapy
Education
Keller Graduate School of Management of DeVry University 2011 — 2014
Master of Business Administration (MBA), Marketing
American Spirit Institute 2009 — 2010
Diploma, Massage Therapy/Therapeutic Massage
Berea College 1993 — 1998
Bachelor's degree, Psychology
Adena High School 1990 — 1993
Diploma
Julie Massa Julie Massa's APAC Customer Services Experience November 2002 - July 2004
Job Owner at Castleneeds
Industry Arts and Crafts
Experience
Castleneeds March 1993 - Present
Ultimate fitness February 1999 - August 2005
APAC Customer Services November 2002 - July 2004
Castleneeds May 1999 - October 2001
Skills
Art, Layout, Layout Design, Brochures, Holiday Decor, Wall Decor, Fine Art, Fine Art Photography, Calligraphy, Store Management, Stock Replenishment, Customer Service, Customer Satisfaction, Fine Woodworking, Quilting
Education
Black Hawk College 1993 — 1996
Associate of Arts (AA), Fine/Studio Arts, General
Castleneeds March 1993 - Present
Ultimate fitness February 1999 - August 2005
APAC Customer Services November 2002 - July 2004
Castleneeds May 1999 - October 2001
Skills
Art, Layout, Layout Design, Brochures, Holiday Decor, Wall Decor, Fine Art, Fine Art Photography, Calligraphy, Store Management, Stock Replenishment, Customer Service, Customer Satisfaction, Fine Woodworking, Quilting
Education
Black Hawk College 1993 — 1996
Associate of Arts (AA), Fine/Studio Arts, General
Janipp Brown Janipp Brown's APAC Customer Services Experience July 2010 - Present
Job Customer Service Representative at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services July 2010 - Present
APAC Customer Services July 2010 - Present
FairPoint Communications July 2010 - September 2011
Hannafords September 2007 - April 2010
Aramarc November 2009 - February 2010
General sanitation cleaning December 2006 - January 2009
General sanitation cleaning May 2007 - September 2007
Central New York Eye Center September 2006 - December 2006
TLC Laser Eye Centers June 2005 - September 2006
TLC Laser Eye Centers June 2002 - September 2006
Education
Berkeley College-New York 2001 — 2002
Intensive Secretarial and Computers
Berkeley College
Newtown High School
APAC Customer Services July 2010 - Present
APAC Customer Services July 2010 - Present
FairPoint Communications July 2010 - September 2011
Hannafords September 2007 - April 2010
Aramarc November 2009 - February 2010
General sanitation cleaning December 2006 - January 2009
General sanitation cleaning May 2007 - September 2007
Central New York Eye Center September 2006 - December 2006
TLC Laser Eye Centers June 2005 - September 2006
TLC Laser Eye Centers June 2002 - September 2006
Education
Berkeley College-New York 2001 — 2002
Intensive Secretarial and Computers
Berkeley College
Newtown High School
Rosie Brown-Cooley Rosie Brown-Cooley's APAC Customer Services Experience December 2013 - Present
Job APAC Customer Services, Inc.
Industry Information Services
Experience
APAC Customer Services December 2013 - Present
Lyneer Staffing Solutions September 2013 - December 2013
Charlotte Works November 2012 - August 2013
Advantage xPO May 2012 - October 2012
Restorative Support Services Inc March 2012 - May 2012
In Transition November 2011 - May 2012
Connextions, Inc. June 2011 - October 2011
Lord & Taylor June 2010 - September 2010
CACI International Inc February 2007 - September 2009
The Natural Pharmacy & Wellness Center September 2006 - January 2007
Skills
Licensed health..., Government contract..., Contact Center..., Telephonic customer..., Executive office support, Front office..., Word Processing, Data Entry, Security Clearance..., Phone Etiquette, Communication Skills, Internet/Typing, Loan Documents Review..., Sales, Executive Positions, Administrative..., Microsoft Office Xp, Volunteering, Community Outreach, Resource Assistant, Troubleshooting, Time Management, Access, Marketing, Software Documentation, Interviews, Training, Call Centers, Customer Service, Human Resources, Microsoft Word, Management, PowerPoint, Data Analysis, Process Improvement, Nonprofits, Recruiting, Invoicing, Teamwork, Project Management, Public Speaking, Health Insurance, Microsoft Office
Education
WebCE, Inc. 2013 — 2013
Brookdale Community College
Southeast Missouri State University
APAC Customer Services December 2013 - Present
Lyneer Staffing Solutions September 2013 - December 2013
Charlotte Works November 2012 - August 2013
Advantage xPO May 2012 - October 2012
Restorative Support Services Inc March 2012 - May 2012
In Transition November 2011 - May 2012
Connextions, Inc. June 2011 - October 2011
Lord & Taylor June 2010 - September 2010
CACI International Inc February 2007 - September 2009
The Natural Pharmacy & Wellness Center September 2006 - January 2007
Skills
Licensed health..., Government contract..., Contact Center..., Telephonic customer..., Executive office support, Front office..., Word Processing, Data Entry, Security Clearance..., Phone Etiquette, Communication Skills, Internet/Typing, Loan Documents Review..., Sales, Executive Positions, Administrative..., Microsoft Office Xp, Volunteering, Community Outreach, Resource Assistant, Troubleshooting, Time Management, Access, Marketing, Software Documentation, Interviews, Training, Call Centers, Customer Service, Human Resources, Microsoft Word, Management, PowerPoint, Data Analysis, Process Improvement, Nonprofits, Recruiting, Invoicing, Teamwork, Project Management, Public Speaking, Health Insurance, Microsoft Office
Education
WebCE, Inc. 2013 — 2013
Brookdale Community College
Southeast Missouri State University
Matt McGuire Matt McGuire's APAC Customer Services Experience April 2005 - August 2005
Job Director of Marketing at Tyson Foods
Industry Consumer Goods
Experience
Tyson Foods July 2012 - Present
Hillshire Brands April 2009 - July 2012
Hillshire Brands September 2007 - April 2009
Hillshire Brands August 2005 - September 2007
APAC Customer Services April 2005 - August 2005
APAC Customer Services December 2002 - April 2005
APAC Customer Services August 1999 - December 2002
APAC Customer Services February 1997 - August 1999
MidAmerican Energy Company January 1996 - February 1997
Education
California State University, Fresno 1991 — 1995
Bachelor of Science (B.S.), Finance
Tyson Foods July 2012 - Present
Hillshire Brands April 2009 - July 2012
Hillshire Brands September 2007 - April 2009
Hillshire Brands August 2005 - September 2007
APAC Customer Services April 2005 - August 2005
APAC Customer Services December 2002 - April 2005
APAC Customer Services August 1999 - December 2002
APAC Customer Services February 1997 - August 1999
MidAmerican Energy Company January 1996 - February 1997
Education
California State University, Fresno 1991 — 1995
Bachelor of Science (B.S.), Finance
Ryan Ness's APAC Customer Services Experience November 2012 - Present
Job Account Manager at APAC Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services November 2012 - Present
Air National Guard February 2008 - January 2014
Skills
Customer Service, Customer Satisfaction, Sales, Microsoft Office, Account Management, Call Centers, Customer Retention, Lead Generation, Customer Experience, Team Leadership, Leadership, Management, Outsourcing, BPO, CRM, Team Building, Training, Telemarketing, Workforce Management, Inbound Marketing, Contact Centers, Office 365
Education
Minnesota State University, Moorhead 2015 — 2017
Business Administration and Management, General
Community College of the Air Force 2008 — 2014
Criminal Justice and Corrections
Bismarck State College 2006 — 2012
General Studies
APAC Customer Services November 2012 - Present
Air National Guard February 2008 - January 2014
Skills
Customer Service, Customer Satisfaction, Sales, Microsoft Office, Account Management, Call Centers, Customer Retention, Lead Generation, Customer Experience, Team Leadership, Leadership, Management, Outsourcing, BPO, CRM, Team Building, Training, Telemarketing, Workforce Management, Inbound Marketing, Contact Centers, Office 365
Education
Minnesota State University, Moorhead 2015 — 2017
Business Administration and Management, General
Community College of the Air Force 2008 — 2014
Criminal Justice and Corrections
Bismarck State College 2006 — 2012
General Studies
Mina Attia Mina Attia's APAC Customer Services Experience July 2014 - Present
Job E2E Radio Network Design and Optimization Engineer at Ericsson
Industry Telecommunications
Experience
APAC Customer Services July 2014 - Present
Ericsson January 2014 - June 2014
Ericsson July 2010 - December 2013
Ericsson August 2008 - June 2010
Skills
GSM, Telecommunications, LTE, UMTS, Siebel 7.x, IBM AIX, Network Performance..., Radio Network..., Radio Network Design, Wireless, IP, Network Design, 3G, Pre-sales, BSS, MPLS, Managed Services, Team Leadership, 2G
Education
Cape Breton University 2004 — 2008
Bachelor's Degree, Electrical and Electronics Engineering, B
APAC Customer Services July 2014 - Present
Ericsson January 2014 - June 2014
Ericsson July 2010 - December 2013
Ericsson August 2008 - June 2010
Skills
GSM, Telecommunications, LTE, UMTS, Siebel 7.x, IBM AIX, Network Performance..., Radio Network..., Radio Network Design, Wireless, IP, Network Design, 3G, Pre-sales, BSS, MPLS, Managed Services, Team Leadership, 2G
Education
Cape Breton University 2004 — 2008
Bachelor's Degree, Electrical and Electronics Engineering, B
Freddy Saybe's APAC Customer Services Experience November 2012 - April 2014
Job Planning and Forecasting Analyst
Industry Outsourcing/Offshoring
Experience
Wells Fargo April 2014 - Present
APAC Customer Services November 2012 - April 2014
Apple August 2012 - November 2012
Skills
BPO, Vendor Management, Workforce Management, Technical Support, Service Delivery, Troubleshooting, Active Directory, Process Improvement, Contact Centers, Avaya, Windows Server, Customer Experience, Sla, Business Analysis, Windows 7, Computer Hardware, Team Management, Customer Satisfaction, Management, Data Analysis, Key Performance..., Analysis, Avaya Technologies, SLA, Call Centers
Education
Rasmussen College-Minnesota 2014 — 2015
Bachelor of Technology (B.Tech.), Computer and Information Sciences and Support Services
Century College 2009 — 2012
Computer Information Systems, Computer Science
Wells Fargo April 2014 - Present
APAC Customer Services November 2012 - April 2014
Apple August 2012 - November 2012
Skills
BPO, Vendor Management, Workforce Management, Technical Support, Service Delivery, Troubleshooting, Active Directory, Process Improvement, Contact Centers, Avaya, Windows Server, Customer Experience, Sla, Business Analysis, Windows 7, Computer Hardware, Team Management, Customer Satisfaction, Management, Data Analysis, Key Performance..., Analysis, Avaya Technologies, SLA, Call Centers
Education
Rasmussen College-Minnesota 2014 — 2015
Bachelor of Technology (B.Tech.), Computer and Information Sciences and Support Services
Century College 2009 — 2012
Computer Information Systems, Computer Science
Victrese Jones's APAC Customer Services Experience 2011 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2011 - 2012
KONE 2009 - 2010
Skills
Customer Service, Data Entry, Filing, Typing, Microsoft Office, PowerPoint, Microsoft Excel, Makeup Artistry, Runway, Modeling, Acting, Athletics, Performing Arts, Hostess
Education
Sanford-Brown Institute-Tampa 2012 — 2012
Massage Therapy/Therapeutic Massage
Black Hawk College 2010 — 2011
Associate of Arts (A.A.), Design and Applied Arts
APAC Customer Services 2011 - 2012
KONE 2009 - 2010
Skills
Customer Service, Data Entry, Filing, Typing, Microsoft Office, PowerPoint, Microsoft Excel, Makeup Artistry, Runway, Modeling, Acting, Athletics, Performing Arts, Hostess
Education
Sanford-Brown Institute-Tampa 2012 — 2012
Massage Therapy/Therapeutic Massage
Black Hawk College 2010 — 2011
Associate of Arts (A.A.), Design and Applied Arts
Janelle McMullin Janelle McMullin's APAC Customer Services Experience September 2013 - January 2014
Job Virtual Professional and Education Management Professional
Industry Education Management
Experience
APAC Customer Services September 2013 - January 2014
Guthrie Mainstream Services May 2013 - August 2013
Mesa Public Schools 2012 - 2013
H&R Block 2009 - 2010
Powhatan Today Newspaper 2007 - 2008
Partnership Marketing Incorporated 2002 - 2008
Skills
Special Education, Childcare, Customer Service, Multi-line Phone, Microsoft Office, Filing, Autism Spectrum..., Payment Card Processing, Receptionist Duties, Invoice Processing, Digital Photography, Gmail, Outlook, Experience Working with..., Order Processing, Google Calendar, Appointment Scheduling, Note Taking, Field Trips, Payments, Work At Home
Education
Brigham Young University - Idaho
Bachelor's degree, University Studiens, minor in History, minor in Humanties, Emphasis in English/Language
Midlothian High School
High School Diploma
APAC Customer Services September 2013 - January 2014
Guthrie Mainstream Services May 2013 - August 2013
Mesa Public Schools 2012 - 2013
H&R Block 2009 - 2010
Powhatan Today Newspaper 2007 - 2008
Partnership Marketing Incorporated 2002 - 2008
Skills
Special Education, Childcare, Customer Service, Multi-line Phone, Microsoft Office, Filing, Autism Spectrum..., Payment Card Processing, Receptionist Duties, Invoice Processing, Digital Photography, Gmail, Outlook, Experience Working with..., Order Processing, Google Calendar, Appointment Scheduling, Note Taking, Field Trips, Payments, Work At Home
Education
Brigham Young University - Idaho
Bachelor's degree, University Studiens, minor in History, minor in Humanties, Emphasis in English/Language
Midlothian High School
High School Diploma
Michelle Gariglio Michelle Gariglio's APAC Customer Services Experience November 2011 - Present
Job Practice Manager at Banfield Pet Hospital
Industry Health, Wellness and Fitness
Experience
Banfield Pet Hospital December 2012 - Present
APAC Customer Services November 2011 - Present
DaVita Inc December 2009 - August 2011
Kaiser Permanente October 2005 - April 2010
Longs Drugs January 1999 - January 2006
Skills
Data Entry, Telephone Skills
Education
Chabot College
AA, Liberal Studies
a California Pharmacy Technician
Banfield Pet Hospital December 2012 - Present
APAC Customer Services November 2011 - Present
DaVita Inc December 2009 - August 2011
Kaiser Permanente October 2005 - April 2010
Longs Drugs January 1999 - January 2006
Skills
Data Entry, Telephone Skills
Education
Chabot College
AA, Liberal Studies
a California Pharmacy Technician
Zachary Sheets Zachary Sheets's APAC Customer Services Experience February 2012 - August 2014
Job Help Desk Support Specialist at Rome Memorial Hospital
Industry Computer & Network Security
Experience
Rome Memorial Hospital August 2014 - Present
Marquee Cinema September 2009 - Present
APAC Customer Services February 2012 - August 2014
Oasis Systems, Inc March 2010 - July 2010
Champlain College September 2005 - May 2009
Fletcher Free Library September 2008 - November 2008
TAYLOR RENTAL May 2008 - August 2008
Walmart May 2007 - August 2007
Skills
Computer Forensics, Computer Security, Blogging, Creative Writing, Customer Service, Retail, Movie Reviews, Podcasting, Audio Editing, Computer Maintenance, Computer Hardware, Microsoft Office, Audacity, Mac, Windows, Digital Media, e-discovery, Cyber Security, Cybercrime, Product Delivery, Editing
Education
Herkimer County Community College 2011 — 2011
Networking
SUNY IT 2011 — 2011
C++ Programming
Champlain College 2005 — 2009
Bachelor's of Science, Digital Forensics
Champlain College 2005 — 2009
Bachelor's, Digital Forensics
Rome Memorial Hospital August 2014 - Present
Marquee Cinema September 2009 - Present
APAC Customer Services February 2012 - August 2014
Oasis Systems, Inc March 2010 - July 2010
Champlain College September 2005 - May 2009
Fletcher Free Library September 2008 - November 2008
TAYLOR RENTAL May 2008 - August 2008
Walmart May 2007 - August 2007
Skills
Computer Forensics, Computer Security, Blogging, Creative Writing, Customer Service, Retail, Movie Reviews, Podcasting, Audio Editing, Computer Maintenance, Computer Hardware, Microsoft Office, Audacity, Mac, Windows, Digital Media, e-discovery, Cyber Security, Cybercrime, Product Delivery, Editing
Education
Herkimer County Community College 2011 — 2011
Networking
SUNY IT 2011 — 2011
C++ Programming
Champlain College 2005 — 2009
Bachelor's of Science, Digital Forensics
Champlain College 2005 — 2009
Bachelor's, Digital Forensics
crystal stoehr crystal stoehr's APAC Customer Services Experience June 2004 - March 2010
Job Noodle Ambassador at Noodles and Company
Industry International Affairs
Experience
Noodles and Company January 2013 - Present
NWTC August 2010 - Present
General Dollar June 2011 - June 2012
Wal-Mart Supercenter May 2008 - May 2010
APAC Customer Service August 2008 - March 2010
APAC Customer Service August 2006 - March 2010
APAC Customer Services June 2004 - March 2010
Wal-Mart Supercenter May 2004 - May 2006
John's One Stop August 2003 - April 2004
Skills
Coaching, Customer Relations, Microsoft Office, Strategic Planning, Management Consulting, Change Management, Program Management, Business Planning, Leadership Development, Excel, Team Building, Organizational..., Negotiation, Customer Service
Education
NWTC 2010 — 2013
associates, Global Business
Thompson Institute 2002 — 2004
High School Diploma
Cheonggang Academy
Associates DegreeWorking on my, for business management; special in global business
Noodles and Company January 2013 - Present
NWTC August 2010 - Present
General Dollar June 2011 - June 2012
Wal-Mart Supercenter May 2008 - May 2010
APAC Customer Service August 2008 - March 2010
APAC Customer Service August 2006 - March 2010
APAC Customer Services June 2004 - March 2010
Wal-Mart Supercenter May 2004 - May 2006
John's One Stop August 2003 - April 2004
Skills
Coaching, Customer Relations, Microsoft Office, Strategic Planning, Management Consulting, Change Management, Program Management, Business Planning, Leadership Development, Excel, Team Building, Organizational..., Negotiation, Customer Service
Education
NWTC 2010 — 2013
associates, Global Business
Thompson Institute 2002 — 2004
High School Diploma
Cheonggang Academy
Associates DegreeWorking on my, for business management; special in global business
Desiree Schutte Desiree Schutte's APAC Customer Services Experience February 2006 - August 2010
Job Administrative Assistant
Industry Government Administration
Experience
State of Nevada DWSS August 2010 - Present
APAC Customer Services February 2006 - August 2010
Sunoco July 2003 - January 2006
Convergys February 2003 - July 2003
Education
Capella University 2010 — 2013
Master's, General Addictions Counseling
University of Wisconsin-Green Bay 2006 — 2009
BA, Psychology
Coastal Carolina Community College 2003 — 2005
Associate's, general
University of North Carolina at Chapel Hill 2001 — 2002
Biology, History
State of Nevada DWSS August 2010 - Present
APAC Customer Services February 2006 - August 2010
Sunoco July 2003 - January 2006
Convergys February 2003 - July 2003
Education
Capella University 2010 — 2013
Master's, General Addictions Counseling
University of Wisconsin-Green Bay 2006 — 2009
BA, Psychology
Coastal Carolina Community College 2003 — 2005
Associate's, general
University of North Carolina at Chapel Hill 2001 — 2002
Biology, History
Mark M. Moore Mark M. Moore's APAC Customer Services Experience October 1996 - August 1999
Job VP Client Services and Support (Global)
Industry Computer Software
Experience
Noble Systems November 2009 - Present
TDI, Inc. August 1999 - November 2009
APAC Customer Services October 1996 - August 1999
Electronic Data Systems October 1992 - October 1996
Bloomsburg University 1990 - 1992
Skills
VoIP, Process Improvement, Windows Server, Call Center, Telephony, Team Leadership, ITIL, VMware, IT Management, Vendor Management, CTI, Hardware, Data Center, SIP, TCP/IP, System Administration, Customer Service..., Windows 7, Windows Security, Microsoft Exchange, SQL, UNIX System V, Computer Science, Security, Technical Support, Enterprise Software, Network Administration, Integration, Telecommunications, Professional Services, Call Centers, Networking, Servers, Troubleshooting, Contact Centers, Active Directory, IVR, Operating Systems
Education
Bloomsburg University of Pennsylvania 1988 — 1992
BS, Computer Science
Noble Systems November 2009 - Present
TDI, Inc. August 1999 - November 2009
APAC Customer Services October 1996 - August 1999
Electronic Data Systems October 1992 - October 1996
Bloomsburg University 1990 - 1992
Skills
VoIP, Process Improvement, Windows Server, Call Center, Telephony, Team Leadership, ITIL, VMware, IT Management, Vendor Management, CTI, Hardware, Data Center, SIP, TCP/IP, System Administration, Customer Service..., Windows 7, Windows Security, Microsoft Exchange, SQL, UNIX System V, Computer Science, Security, Technical Support, Enterprise Software, Network Administration, Integration, Telecommunications, Professional Services, Call Centers, Networking, Servers, Troubleshooting, Contact Centers, Active Directory, IVR, Operating Systems
Education
Bloomsburg University of Pennsylvania 1988 — 1992
BS, Computer Science
Orr, Ben Orr, Ben's APAC Customer Services Experience January 2000 - May 2008
Job Call Center Manager
Industry Outsourcing/Offshoring
Experience
National Grid May 2008 - Present
APAC Customer Services January 2000 - May 2008
Education
Bryant & Stratton College 1997 — 1999
National Grid May 2008 - Present
APAC Customer Services January 2000 - May 2008
Education
Bryant & Stratton College 1997 — 1999
Catherine Hughes, SPHR Catherine Hughes, SPHR's APAC Customer Services Experience July 2011 - October 2012
Job Director of HR Consulting at Group Services
Industry Human Resources
Experience
Group Services - Benefits & HR Consulting October 2012 - Present
APAC Customer Services July 2011 - October 2012
APAC Customer Services 1996 - 2010
Clark Refining and Marketing 1993 - 1996
TJ Maxx May 1985 - August 1993
Skills
Human Resources, Employee Relations, Employee Benefits, Leadership, Training, Recruiting, HR Consulting, Management, Employment Law, Performance Management, Hiring, Benefits Administration, Labor Relations, FMLA, Process Improvement, Local Government, Government Contracting, Employee Engagement, Organizational..., Onboarding, Succession Planning, HR Policies, Payroll, Workforce Planning, People Skills, Talent Acquisition, Employee Training, Talent Management, Applicant Tracking..., Interviews, Call Centers, Job Coaching, HRIS, New Hire Orientations, Open Enrollment, Organizational..., Job Descriptions, College Recruiting, Organizational Design, Vendor Management, Temporary Placement, Employer Branding, Sourcing, Executive Search, Technical Recruiting, BPO, Deferred Compensation, Internet Recruiting, Performance Appraisal, Team Building
Education
Western Illinois University
Human Resources and Marketing
Black Hawk College
Kewanee High
Group Services - Benefits & HR Consulting October 2012 - Present
APAC Customer Services July 2011 - October 2012
APAC Customer Services 1996 - 2010
Clark Refining and Marketing 1993 - 1996
TJ Maxx May 1985 - August 1993
Skills
Human Resources, Employee Relations, Employee Benefits, Leadership, Training, Recruiting, HR Consulting, Management, Employment Law, Performance Management, Hiring, Benefits Administration, Labor Relations, FMLA, Process Improvement, Local Government, Government Contracting, Employee Engagement, Organizational..., Onboarding, Succession Planning, HR Policies, Payroll, Workforce Planning, People Skills, Talent Acquisition, Employee Training, Talent Management, Applicant Tracking..., Interviews, Call Centers, Job Coaching, HRIS, New Hire Orientations, Open Enrollment, Organizational..., Job Descriptions, College Recruiting, Organizational Design, Vendor Management, Temporary Placement, Employer Branding, Sourcing, Executive Search, Technical Recruiting, BPO, Deferred Compensation, Internet Recruiting, Performance Appraisal, Team Building
Education
Western Illinois University
Human Resources and Marketing
Black Hawk College
Kewanee High
Brady Shaw Brady Shaw's APAC Customer Services Experience September 2002 - May 2003
Job CIP Specialist at MidAmerican Energy
Industry Utilities
Experience
MidAmerican Energy October 2012 - Present
MidAmerican Energy February 2010 - October 2012
KJWW Engineering Consultants December 2007 - October 2009
MidAmerican Energy May 2003 - December 2007
APAC Customer Services September 2002 - May 2003
Kaplan University November 2001 - September 2002
Job Corps May 2000 - November 2001
Carl Sandburg College August 1999 - May 2000
Bradley University July 1996 - August 1999
Caterpillar Inc January 1995 - July 1996
Skills
Access, Microsoft Word, Microsoft Excel, Pagemaker, Microsoft Publisher, PowerPoint, SharePoint, Outlook, Captivate, Visio, Typing, Transcription, Course Management, Event Planning, Customer Service, Conflict Resolution, Client Billing, Electronic Payments, Energy Efficiency, Project Management, Brochure Production, Career Counseling, Academic Advising, Student Recruiting, Registration, Budget Monitoring, Volunteer Management, Medicare, Medical Terminology, Curriculum Development, Market Research, Payroll, Microsoft Office
Education
Bradley University 1997 — 2000
Master of Arts (M.A.), Human Service Administration
Western Illinois University 1994 — 1994
Graduate Studies, College Student Counseling and Personnel Services
Western Illinois University 1993 — 1994
Bachelor of Science (B.S.), Psychology
Taylor University Fort Wayne 1988 — 1992
Bachelor of Arts (B.A.), Christian Counseling & Bibilical Studies
MidAmerican Energy October 2012 - Present
MidAmerican Energy February 2010 - October 2012
KJWW Engineering Consultants December 2007 - October 2009
MidAmerican Energy May 2003 - December 2007
APAC Customer Services September 2002 - May 2003
Kaplan University November 2001 - September 2002
Job Corps May 2000 - November 2001
Carl Sandburg College August 1999 - May 2000
Bradley University July 1996 - August 1999
Caterpillar Inc January 1995 - July 1996
Skills
Access, Microsoft Word, Microsoft Excel, Pagemaker, Microsoft Publisher, PowerPoint, SharePoint, Outlook, Captivate, Visio, Typing, Transcription, Course Management, Event Planning, Customer Service, Conflict Resolution, Client Billing, Electronic Payments, Energy Efficiency, Project Management, Brochure Production, Career Counseling, Academic Advising, Student Recruiting, Registration, Budget Monitoring, Volunteer Management, Medicare, Medical Terminology, Curriculum Development, Market Research, Payroll, Microsoft Office
Education
Bradley University 1997 — 2000
Master of Arts (M.A.), Human Service Administration
Western Illinois University 1994 — 1994
Graduate Studies, College Student Counseling and Personnel Services
Western Illinois University 1993 — 1994
Bachelor of Science (B.S.), Psychology
Taylor University Fort Wayne 1988 — 1992
Bachelor of Arts (B.A.), Christian Counseling & Bibilical Studies
Daniel Givens Jr's APAC Customer Services Experience October 2009 - April 2012
Job Quality Analyst at Insignia Technology Services, LLC
Industry Government Relations
Experience
Insignia Technology Services, LLC October 2014 - Present
Xerox November 2013 - October 2014
BOSH Global Services April 2012 - October 2012
APAC Customer Services October 2009 - April 2012
Teletech/UPS June 2006 - October 2009
Greenville County Disability and Special Needs Board February 2002 - June 2006
Scott Air Force Base Youth/Teen Center – Scott AFB September 2000 - August 2001
Skills
BPO, Workforce Management, Call Center, IEX, Inbound Marketing, Contact Centers, Call Center Development, Outsourcing, Transition Management, KPO, Customer Satisfaction, Attrition, Problem Solving, PowerPoint, Shipping, Outlook, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Oriented, Training, Logistics Management, Invoicing, Internet, Crisis Intervention, Interview Preparation, Data Analysis, Data Entry, Employee Relations, Team Building, Team Management, Financial Analysis, Bill of Materials, Billing Solutions, Security Management, Strategic Planning, E-Learning, Email, Leadership, Government Contracting
Education
Capella University 2011 — 2014
Master of Science (M.S.), Homeland Security
University of Phoenix 2008 — 2011
Bachelor of Science (B.S.), Organizational Security Management
Western International University 2005 — 2007
Associate of Arts (A.A.), International Business
Insignia Technology Services, LLC October 2014 - Present
Xerox November 2013 - October 2014
BOSH Global Services April 2012 - October 2012
APAC Customer Services October 2009 - April 2012
Teletech/UPS June 2006 - October 2009
Greenville County Disability and Special Needs Board February 2002 - June 2006
Scott Air Force Base Youth/Teen Center – Scott AFB September 2000 - August 2001
Skills
BPO, Workforce Management, Call Center, IEX, Inbound Marketing, Contact Centers, Call Center Development, Outsourcing, Transition Management, KPO, Customer Satisfaction, Attrition, Problem Solving, PowerPoint, Shipping, Outlook, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Oriented, Training, Logistics Management, Invoicing, Internet, Crisis Intervention, Interview Preparation, Data Analysis, Data Entry, Employee Relations, Team Building, Team Management, Financial Analysis, Bill of Materials, Billing Solutions, Security Management, Strategic Planning, E-Learning, Email, Leadership, Government Contracting
Education
Capella University 2011 — 2014
Master of Science (M.S.), Homeland Security
University of Phoenix 2008 — 2011
Bachelor of Science (B.S.), Organizational Security Management
Western International University 2005 — 2007
Associate of Arts (A.A.), International Business
Charles Antoine Louis Jr's APAC Customer Services Experience March 2004 - April 2009
Job Behavioral Health Tech & Support Counselor
Industry Hospital & Health Care
Experience
Wellness Resource Center, CRC Health Group January 2015 - Present
The Treatment Center of The Palm Beaches January 2015 - Present
CC&J Computer Diagnostics & Technologies October 2014 - Present
Wellness Resource Center, CRC Health Group February 2014 - Present
Xacti, LLC April 2009 - December 2013
APAC Customer Services March 2004 - April 2009
TeleTech March 2004 - April 2007
Skills
Microsoft Office, Software Proficiency, conversational French, conversational Haitian..., Poetry, Lyric Writing, Songwriting, Keyboardist, Pianist, Lyricist, Singer/Songwriter, Leadership, Customer Service, French, Training, Process Improvement, Lyrics, Management, Customer Satisfaction, Call Centers, Quality Assurance, Coaching, Sales, Interviews, Microsoft Excel, Customer Retention, Teamwork, CRM, Team Leadership, Program Management, Social Networking, Customer Experience, Team Building, Online Marketing, Microsoft Word, Team Management, Recruiting, Lead Generation, Account Management, Outlook, Social Media, Employee Training, Public Relations, B2B, Access, Contact Centers, Performance Management, Inbound Marketing
Education
Palm Beach State College 2012 — 2016
Currently Attending, Information Management - Security & Network Assurance (IT Forensics) Concentration
Broward Community College 2002 — 2003
Certificate, Health Sciences
Nova Southeastern University 1999 — 2003
N/A, Pre-Dentistry Studies
Miami Dade College 1995 — 1999
N/A, Dental Science
Petit Seminaire College St Martial 1981 — 1995
Sciences
Wellness Resource Center, CRC Health Group January 2015 - Present
The Treatment Center of The Palm Beaches January 2015 - Present
CC&J Computer Diagnostics & Technologies October 2014 - Present
Wellness Resource Center, CRC Health Group February 2014 - Present
Xacti, LLC April 2009 - December 2013
APAC Customer Services March 2004 - April 2009
TeleTech March 2004 - April 2007
Skills
Microsoft Office, Software Proficiency, conversational French, conversational Haitian..., Poetry, Lyric Writing, Songwriting, Keyboardist, Pianist, Lyricist, Singer/Songwriter, Leadership, Customer Service, French, Training, Process Improvement, Lyrics, Management, Customer Satisfaction, Call Centers, Quality Assurance, Coaching, Sales, Interviews, Microsoft Excel, Customer Retention, Teamwork, CRM, Team Leadership, Program Management, Social Networking, Customer Experience, Team Building, Online Marketing, Microsoft Word, Team Management, Recruiting, Lead Generation, Account Management, Outlook, Social Media, Employee Training, Public Relations, B2B, Access, Contact Centers, Performance Management, Inbound Marketing
Education
Palm Beach State College 2012 — 2016
Currently Attending, Information Management - Security & Network Assurance (IT Forensics) Concentration
Broward Community College 2002 — 2003
Certificate, Health Sciences
Nova Southeastern University 1999 — 2003
N/A, Pre-Dentistry Studies
Miami Dade College 1995 — 1999
N/A, Dental Science
Petit Seminaire College St Martial 1981 — 1995
Sciences
Jennifer Elsasser, PHR, CPRW's APAC Customer Services Experience June 2006 - October 2006
Job Support Staff Coordinator at Newport News Public Schools
Industry Government Administration
Experience
Newport News Public Schools February 2015 - Present
City of Newport News October 2012 - January 2015
ECPI University January 2010 - October 2012
Goodman & Company November 2008 - January 2010
Lumber Liquidators November 2006 - November 2008
APAC Customer Services June 2006 - October 2006
Lowe's Home Improvement January 2006 - June 2006
Lowe's Home Improvement June 2005 - January 2006
Lowe's Home Improvement June 2001 - June 2005
Skills
Employee Relations, Employee Benefits, Recruitment/Retention, Career Advising, Human Relations, Employee Handbooks, Employee Recognition, Employer Branding, Interviewing, Mock Interviews, Interview Coaching, Resume Writing, Recruiting, Job Coaching, Human Resources, Interviews, Training, Career Counseling, Policy, Talent Management, Temporary Placement, Applicant Tracking..., Personnel Management, Payroll, Career Development, New Hire Orientations, Coaching, College Recruiting, Deferred Compensation, Labor Relations, Networking, Management, Benefits Negotiation, Organizational..., HRIS, People Skills, Leadership, Employee Engagement, Interview Preparation, Employee Training, Employment Law, Leadership Development, Hiring, Performance Management, Talent Acquisition, Organizational..., Job Search Strategies, Conflict Resolution, Succession Planning, Job Fairs
Education
Christopher Newport University 2001 — 2005
BA
Shippensburg University 1999 — 2001
James Wood High School
elementary / middle school
Newport News Public Schools February 2015 - Present
City of Newport News October 2012 - January 2015
ECPI University January 2010 - October 2012
Goodman & Company November 2008 - January 2010
Lumber Liquidators November 2006 - November 2008
APAC Customer Services June 2006 - October 2006
Lowe's Home Improvement January 2006 - June 2006
Lowe's Home Improvement June 2005 - January 2006
Lowe's Home Improvement June 2001 - June 2005
Skills
Employee Relations, Employee Benefits, Recruitment/Retention, Career Advising, Human Relations, Employee Handbooks, Employee Recognition, Employer Branding, Interviewing, Mock Interviews, Interview Coaching, Resume Writing, Recruiting, Job Coaching, Human Resources, Interviews, Training, Career Counseling, Policy, Talent Management, Temporary Placement, Applicant Tracking..., Personnel Management, Payroll, Career Development, New Hire Orientations, Coaching, College Recruiting, Deferred Compensation, Labor Relations, Networking, Management, Benefits Negotiation, Organizational..., HRIS, People Skills, Leadership, Employee Engagement, Interview Preparation, Employee Training, Employment Law, Leadership Development, Hiring, Performance Management, Talent Acquisition, Organizational..., Job Search Strategies, Conflict Resolution, Succession Planning, Job Fairs
Education
Christopher Newport University 2001 — 2005
BA
Shippensburg University 1999 — 2001
James Wood High School
elementary / middle school
Kevin Tedman Kevin Tedman's APAC Customer Services Experience May 2014 - January 2015
Job Manager, Training Specialist
Industry Marketing and Advertising
Experience
APAC Customer Services May 2014 - January 2015
Family Video April 2013 - February 2014
Datapak Services Corporation June 2011 - November 2012
Five Star Screen Printing September 2010 - December 2010
Skills
Direct Marketing, Direct Mail, Email Marketing, Advertising, Account Management, Marketing Strategy, Brand Management, Social Media Marketing, Product Marketing, Relationship Marketing, Marketing, E-commerce
Education
Central Michigan University 2004 — 2010
Bachelor of Science, Business Administration; Marketing, Logistics
Howell High School 2001 — 2004
High School Diploma
APAC Customer Services May 2014 - January 2015
Family Video April 2013 - February 2014
Datapak Services Corporation June 2011 - November 2012
Five Star Screen Printing September 2010 - December 2010
Skills
Direct Marketing, Direct Mail, Email Marketing, Advertising, Account Management, Marketing Strategy, Brand Management, Social Media Marketing, Product Marketing, Relationship Marketing, Marketing, E-commerce
Education
Central Michigan University 2004 — 2010
Bachelor of Science, Business Administration; Marketing, Logistics
Howell High School 2001 — 2004
High School Diploma
Sam Graves Sam Graves's APAC Customer Services Experience October 2009 - December 2012
Job Loan Services Specialist/Underwriter Military Credit Services
Industry Outsourcing/Offshoring
Experience
Military Credit Services September 2013 - Present
APAC Customer Services October 2009 - December 2012
US Navy September 1999 - November 2008
Skills
Food Service, Merchandising, Customer Service, Customer Satisfaction, Time Management, Data Entry, Employee Training, Call Centers, Telephone Skills, Training, Microsoft Excel, Operations Management
Education
Bryant and Stratton College 2010 — 2013
Associate of Science (AS), Applied Science in Business Administration
Thomas Nelson Community College 2008 — 2009
Military Credit Services September 2013 - Present
APAC Customer Services October 2009 - December 2012
US Navy September 1999 - November 2008
Skills
Food Service, Merchandising, Customer Service, Customer Satisfaction, Time Management, Data Entry, Employee Training, Call Centers, Telephone Skills, Training, Microsoft Excel, Operations Management
Education
Bryant and Stratton College 2010 — 2013
Associate of Science (AS), Applied Science in Business Administration
Thomas Nelson Community College 2008 — 2009
Keaston Smith's APAC Customer Services Experience August 2011 - May 2013
Job Financial Specialist & Aspiring Educator
Industry Primary/Secondary Education
Experience
Wells Fargo Bank, N.A. October 2013 - Present
Sprint May 2013 - September 2013
APAC Customer Services August 2011 - May 2013
Walmart August 2010 - July 2011
Convergys August 2009 - August 2010
Skills
Security, Windows, Customer Service, Outlook, Call Centers, Microsoft Office, HTML, Customer Experience, Photoshop, Technical Support, Microsoft Word, PowerPoint, Customer Satisfaction, Troubleshooting, Computer Hardware, Apple, ios support, Mac OS Support, Adobe Creative Suite, iWork Applications, iLife Applications
Education
Central Piedmont Community College 2013 — 2014
Associate's Degree, Associates in Arts
South Carolina State University 2008 — 2009
Digital Media, Digital Communication and Media/Multimedia
Wells Fargo Bank, N.A. October 2013 - Present
Sprint May 2013 - September 2013
APAC Customer Services August 2011 - May 2013
Walmart August 2010 - July 2011
Convergys August 2009 - August 2010
Skills
Security, Windows, Customer Service, Outlook, Call Centers, Microsoft Office, HTML, Customer Experience, Photoshop, Technical Support, Microsoft Word, PowerPoint, Customer Satisfaction, Troubleshooting, Computer Hardware, Apple, ios support, Mac OS Support, Adobe Creative Suite, iWork Applications, iLife Applications
Education
Central Piedmont Community College 2013 — 2014
Associate's Degree, Associates in Arts
South Carolina State University 2008 — 2009
Digital Media, Digital Communication and Media/Multimedia
Jeffery Easton Jeffery Easton's APAC Customer Services Experience February 2014 - Present
Job CSP at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services February 2014 - Present
RadioShack October 2002 - June 2009
Six Flags March 1997 - October 2004
Skills
Management, Sales, Customer Service, Entertainment, Education, Theatrical Production
Education
Bloomsburg University of Pennsylvania 2002 — 2004
APAC Customer Services February 2014 - Present
RadioShack October 2002 - June 2009
Six Flags March 1997 - October 2004
Skills
Management, Sales, Customer Service, Entertainment, Education, Theatrical Production
Education
Bloomsburg University of Pennsylvania 2002 — 2004
Andrew Hartzler Andrew Hartzler's APAC Customer Services Experience August 2014 - Present
Job Customer Service Representative at APAC Customer Services
Industry Telecommunications
Experience
APAC Customer Services August 2014 - Present
Dish Network December 2012 - June 2014
The Gardener's Workshop May 2012 - December 2012
Christopher Newport University May 2012 - June 2012
Subway Station May 2007 - May 2012
Christopher Newport University May 2009 - May 2010
Christopher Newport University September 2006 - May 2009
Criston Apartments April 2005 - January 2006
Skills
Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Retail, Data Entry, Inventory Management, Teamwork, Time Management, Research, SPSS
Education
Christopher Newport University 2006 — 2010
Bachelor of Arts (BA), Psychology
APAC Customer Services August 2014 - Present
Dish Network December 2012 - June 2014
The Gardener's Workshop May 2012 - December 2012
Christopher Newport University May 2012 - June 2012
Subway Station May 2007 - May 2012
Christopher Newport University May 2009 - May 2010
Christopher Newport University September 2006 - May 2009
Criston Apartments April 2005 - January 2006
Skills
Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Retail, Data Entry, Inventory Management, Teamwork, Time Management, Research, SPSS
Education
Christopher Newport University 2006 — 2010
Bachelor of Arts (BA), Psychology
Jennifer Hartzler Jennifer Hartzler's APAC Customer Services Experience December 2011 - June 2012
Job Compensation Analyst at STIHL Inc.
Industry Human Resources
Experience
STIHL Inc. August 2014 - Present
Radford University August 2013 - May 2014
Montgomery County March 2013 - August 2013
Radford University January 2013 - May 2013
APAC Customer Services December 2011 - June 2012
APAC Customer Services August 2011 - June 2012
APAC Customer Services September 2010 - June 2012
APAC Customer Services August 2010 - September 2010
Food Lion May 2010 - August 2010
Bridgewater Retirement Community February 2008 - August 2009
Skills
Higher Education, Qualitative Research, Psychology, Data Analysis, Organizational Behavior, Research Design, Leadership, Statistics, Survey Design, Analysis, Research, SPSS, Organizational..., Conflict Resolution, Training
Education
Radford University 2012 — 2014
Master's Degree, Industrial and Organizational Psychology, 4.0
Christopher Newport University 2006 — 2010
Bachelor of Arts (B.A.), Psychology
STIHL Inc. August 2014 - Present
Radford University August 2013 - May 2014
Montgomery County March 2013 - August 2013
Radford University January 2013 - May 2013
APAC Customer Services December 2011 - June 2012
APAC Customer Services August 2011 - June 2012
APAC Customer Services September 2010 - June 2012
APAC Customer Services August 2010 - September 2010
Food Lion May 2010 - August 2010
Bridgewater Retirement Community February 2008 - August 2009
Skills
Higher Education, Qualitative Research, Psychology, Data Analysis, Organizational Behavior, Research Design, Leadership, Statistics, Survey Design, Analysis, Research, SPSS, Organizational..., Conflict Resolution, Training
Education
Radford University 2012 — 2014
Master's Degree, Industrial and Organizational Psychology, 4.0
Christopher Newport University 2006 — 2010
Bachelor of Arts (B.A.), Psychology
Jason Putney Jason Putney's APAC Customer Services Experience October 2000 - January 2001
Job at Hawkeye Community College
Industry Primary/Secondary Education
Experience
Waterloo Community School District August 2003 - Present
Hawkeye Community College January 2003 - Present
Upper Iowa University 2014 - 2015
Upper Iowa University 2014 - 2015
APAC Customer Services October 2000 - January 2001
Cornerstone Senior Services August 2000 - October 2000
Combined Insurance Company of America February 2000 - August 2000
Warren Transport, Inc August 1997 - January 2000
Skills
Training, Teaching, Public Speaking, Research, Strategic Planning, Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Higher Education, Access, Adult Education, Curriculum Development, Sales, Staff Development, Leadership
Education
Capella University 2011 — 2014
Upper Iowa University 2008 — 2010
MBA, Organizational Development
University of Northern Iowa 2001 — 2003
BA, Business Teaching
University of Northern Iowa 1995 — 1997
BA, Business Administration
North Iowa Area Community College 1993 — 1995
AA, General Studies
Waterloo Community School District August 2003 - Present
Hawkeye Community College January 2003 - Present
Upper Iowa University 2014 - 2015
Upper Iowa University 2014 - 2015
APAC Customer Services October 2000 - January 2001
Cornerstone Senior Services August 2000 - October 2000
Combined Insurance Company of America February 2000 - August 2000
Warren Transport, Inc August 1997 - January 2000
Skills
Training, Teaching, Public Speaking, Research, Strategic Planning, Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Higher Education, Access, Adult Education, Curriculum Development, Sales, Staff Development, Leadership
Education
Capella University 2011 — 2014
Upper Iowa University 2008 — 2010
MBA, Organizational Development
University of Northern Iowa 2001 — 2003
BA, Business Teaching
University of Northern Iowa 1995 — 1997
BA, Business Administration
North Iowa Area Community College 1993 — 1995
AA, General Studies
Marshall Kidd Marshall Kidd's APAC Customer Services Experience March 1996 - October 1997
Job Workforce Management Forecast and Planning
Industry Hospital & Health Care
Experience
eviCore healthcare March 2014 - Present
eBay Enterprise February 2012 - February 2014
Comcast Cable April 2007 - February 2012
Policy Studies June 2004 - March 2007
WebPower, Inc. June 2003 - June 2004
First Data Merchant Services November 1997 - April 2003
APAC Customer Services March 1996 - October 1997
City of Coconut Creek December 1993 - February 1996
Unified Resouces, Inc. October 1991 - May 1995
Skills
Data Entry, Type 35 WPM, AP/AR, 10 Key, Transcription, Vendor Management, Customer Experience, Workforce Management, Avaya, Customer Retention, Typing, Telecommunications, Customer Service, Call Center, Customer Satisfaction, Training, Call Centers, Contact Centers, ACD, VoIP, Team Leadership, Troubleshooting, Performance Management, Process Improvement, Forecasting, Software Documentation, Telephony, Inbound Marketing, Process Scheduler, Analysis, Broadband, Project Management, Technical Support, Call Center Development, IVR, Management, BPO, Outsourcing, CRM, Service Delivery, Operations Management, Capacity Planning, Cross-functional Team..., Team Building, P&L Management, Quality Assurance, Business Process..., Coaching, Sales Operations, CTI
Education
Broward College 1986 — 1986
Business Management
McArthur High School 1981 — 1985
Diploma, Business, 3.4
eviCore healthcare March 2014 - Present
eBay Enterprise February 2012 - February 2014
Comcast Cable April 2007 - February 2012
Policy Studies June 2004 - March 2007
WebPower, Inc. June 2003 - June 2004
First Data Merchant Services November 1997 - April 2003
APAC Customer Services March 1996 - October 1997
City of Coconut Creek December 1993 - February 1996
Unified Resouces, Inc. October 1991 - May 1995
Skills
Data Entry, Type 35 WPM, AP/AR, 10 Key, Transcription, Vendor Management, Customer Experience, Workforce Management, Avaya, Customer Retention, Typing, Telecommunications, Customer Service, Call Center, Customer Satisfaction, Training, Call Centers, Contact Centers, ACD, VoIP, Team Leadership, Troubleshooting, Performance Management, Process Improvement, Forecasting, Software Documentation, Telephony, Inbound Marketing, Process Scheduler, Analysis, Broadband, Project Management, Technical Support, Call Center Development, IVR, Management, BPO, Outsourcing, CRM, Service Delivery, Operations Management, Capacity Planning, Cross-functional Team..., Team Building, P&L Management, Quality Assurance, Business Process..., Coaching, Sales Operations, CTI
Education
Broward College 1986 — 1986
Business Management
McArthur High School 1981 — 1985
Diploma, Business, 3.4
Eleesha Emily Perri Eleesha Emily Perri's APAC Customer Services Experience March 2013 - September 2013
Job Student at Brock University
Industry Writing and Editing
Experience
APAC Customer Services March 2013 - September 2013
Sotiris May 2010 - September 2010
Skills
Social Media, Research, Public Relations, Event Planning, Leadership, Communication, Teamwork, PowerPoint, Writing, Social Networking, Editing, Sales, Customer Service, Photoshop, Microsoft Office, Volunteering, Proofreading, Blogging, Creative Writing, Microsoft Word, Social Media Marketing, Photography, Public Speaking, Apple Pages
Education
Brock University 2013 — 2017
Third Year
St. Thomas More Catholic Secondary School 2008 — 2012
Ontario Secondary School Diploma (O.S.S.D.)
APAC Customer Services March 2013 - September 2013
Sotiris May 2010 - September 2010
Skills
Social Media, Research, Public Relations, Event Planning, Leadership, Communication, Teamwork, PowerPoint, Writing, Social Networking, Editing, Sales, Customer Service, Photoshop, Microsoft Office, Volunteering, Proofreading, Blogging, Creative Writing, Microsoft Word, Social Media Marketing, Photography, Public Speaking, Apple Pages
Education
Brock University 2013 — 2017
Third Year
St. Thomas More Catholic Secondary School 2008 — 2012
Ontario Secondary School Diploma (O.S.S.D.)
Melody Williams Melody Williams's APAC Customer Services Experience May 2000 - May 2001
Job Lead IT Infrastructure Analyst at DUKE ENERGY / APEX SYSTEMS
Industry Information Technology and Services
Experience
DUKE ENERGY / APEX SYSTEMS September 2014 - Present
TIAA-CREF September 2013 - September 2014
CSC June 2008 - June 2013
COLONIAL LIFE AND ACCIDENT July 2007 - June 2008
NCR CORP July 2002 - July 2007
Bank of America August 2001 - March 2002
APAC Customer Services May 2000 - May 2001
Skills
VMware, Unix, Active Directory, Windows Server, XP, Cluster, SQL, Windows 7, Windows, Oracle, Visio, Management, Help Desk Support, Virtualization, Team Management, Business Analysis, Project Management, Customer Support, Employee Training, Veritas Volume Manager, Solaris Volume Manager, HDS, VIO, Oracle RAC, GPFS, McData, Weblogic, Access, Servers, Databases, Linux, Operating Systems, Training, Quality Assurance, Windows XP
Education
Benedict College 2001 — 2003
BS DEGREE, Business Administration/Management
University of South Carolina-Columbia 1996 — 2000
DUKE ENERGY / APEX SYSTEMS September 2014 - Present
TIAA-CREF September 2013 - September 2014
CSC June 2008 - June 2013
COLONIAL LIFE AND ACCIDENT July 2007 - June 2008
NCR CORP July 2002 - July 2007
Bank of America August 2001 - March 2002
APAC Customer Services May 2000 - May 2001
Skills
VMware, Unix, Active Directory, Windows Server, XP, Cluster, SQL, Windows 7, Windows, Oracle, Visio, Management, Help Desk Support, Virtualization, Team Management, Business Analysis, Project Management, Customer Support, Employee Training, Veritas Volume Manager, Solaris Volume Manager, HDS, VIO, Oracle RAC, GPFS, McData, Weblogic, Access, Servers, Databases, Linux, Operating Systems, Training, Quality Assurance, Windows XP
Education
Benedict College 2001 — 2003
BS DEGREE, Business Administration/Management
University of South Carolina-Columbia 1996 — 2000
Jamillah Nelson's APAC Customer Services Experience October 2014 - April 2015
Job Bankruptcy Specialist I at Bank of America
Industry Financial Services
Experience
Bank of America December 2014 - August 2015
APAC Customer Services October 2014 - April 2015
Aspen Square Management January 2014 - July 2014
CoreLogic July 2013 - August 2013
CoreLogic December 2012 - August 2013
American Red Cross March 2011 - 2012
TJX July 2006 - May 2011
Skills
Data Entry, Customer Service, Filing, Microsoft Excel, Microsoft Word, Outlook, Sales, Microsoft Office, Recruiting, Time Management, Training, Leadership, PowerPoint, QuickBooks, Accounts Receivable, Process Scheduler, Teamwork, Invoicing, Team Building, Accounts Payable, Call Centers, Document Review, Market Research, Inventory Control, Spreadsheets, Payroll, Multi Tasking, Organization, Cashiering, General Office Skills, Sewing, Fashion Design, Receptionist Duties, Telephone Skills, Lotus Notes, FileNet, Equator, Broker Price Opinion, Mail Sorting, Inventory, Fashion, Retail, Windows 8, AS400 Administration, Blue Moon, ALS, RMS, CACS, OneSite, Priority Management
Education
Southern New Hampshire University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Entrepreneurial and Small Business Operations
Central Piedmont Community College 2005 — 2007
General Studies
Olympic High School 2001 — 2005
Diploma, General Studies
Bank of America December 2014 - August 2015
APAC Customer Services October 2014 - April 2015
Aspen Square Management January 2014 - July 2014
CoreLogic July 2013 - August 2013
CoreLogic December 2012 - August 2013
American Red Cross March 2011 - 2012
TJX July 2006 - May 2011
Skills
Data Entry, Customer Service, Filing, Microsoft Excel, Microsoft Word, Outlook, Sales, Microsoft Office, Recruiting, Time Management, Training, Leadership, PowerPoint, QuickBooks, Accounts Receivable, Process Scheduler, Teamwork, Invoicing, Team Building, Accounts Payable, Call Centers, Document Review, Market Research, Inventory Control, Spreadsheets, Payroll, Multi Tasking, Organization, Cashiering, General Office Skills, Sewing, Fashion Design, Receptionist Duties, Telephone Skills, Lotus Notes, FileNet, Equator, Broker Price Opinion, Mail Sorting, Inventory, Fashion, Retail, Windows 8, AS400 Administration, Blue Moon, ALS, RMS, CACS, OneSite, Priority Management
Education
Southern New Hampshire University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Entrepreneurial and Small Business Operations
Central Piedmont Community College 2005 — 2007
General Studies
Olympic High School 2001 — 2005
Diploma, General Studies
Donalja James Donalja James's APAC Customer Services Experience June 2013 - January 2014
Job Highly accomplished professional trainer/coordinator with 7+ years of experience in management and implementation
Industry Human Resources
Experience
Conduit Global June 2015 - Present
The Resource Co. March 2015 - April 2015
NCO Financial Systems October 2014 - March 2015
APAC Customer Services June 2013 - January 2014
The Stiletto Ladies January 2011 - June 2013
Dun & Bradstreet Credibility Corp. May 2011 - April 2013
Volvo Trucks North America North America June 2006 - March 2010
North Carolina A&T State University April 2005 - April 2006
Bank of America June 2001 - March 2005
Skills
Public Speaking, Social Networking, Event Planning, Social Media, Coaching, Sales, Microsoft Word, Facebook, Television, Small Business, Fundraising, Leadership, Film, Marketing Communications, Editing, Budgets, Video, Media Relations, Teaching, Blogging, Entrepreneurship, Strategic Planning, Marketing Strategy, Event Management, Marketing, PowerPoint, Journalism, Research, Graphic Design, Online Marketing, Leadership Development, Volunteer Management, Community Outreach, Nonprofits, Public Relations, Press Releases, Advertising, Social Media Marketing, Acting, Microsoft Office, Customer Service, Non-profits, Photoshop, Music, Online Advertising, Training, Team Building, Creative Writing, Video Production, Management
Education
North Carolina A&T State University 2005 — 2007
Journalism and Mass Communication
Brookstone College-Greensboro 1998 — 2000
Associate's degree, Business Administration and Management, General
Conduit Global June 2015 - Present
The Resource Co. March 2015 - April 2015
NCO Financial Systems October 2014 - March 2015
APAC Customer Services June 2013 - January 2014
The Stiletto Ladies January 2011 - June 2013
Dun & Bradstreet Credibility Corp. May 2011 - April 2013
Volvo Trucks North America North America June 2006 - March 2010
North Carolina A&T State University April 2005 - April 2006
Bank of America June 2001 - March 2005
Skills
Public Speaking, Social Networking, Event Planning, Social Media, Coaching, Sales, Microsoft Word, Facebook, Television, Small Business, Fundraising, Leadership, Film, Marketing Communications, Editing, Budgets, Video, Media Relations, Teaching, Blogging, Entrepreneurship, Strategic Planning, Marketing Strategy, Event Management, Marketing, PowerPoint, Journalism, Research, Graphic Design, Online Marketing, Leadership Development, Volunteer Management, Community Outreach, Nonprofits, Public Relations, Press Releases, Advertising, Social Media Marketing, Acting, Microsoft Office, Customer Service, Non-profits, Photoshop, Music, Online Advertising, Training, Team Building, Creative Writing, Video Production, Management
Education
North Carolina A&T State University 2005 — 2007
Journalism and Mass Communication
Brookstone College-Greensboro 1998 — 2000
Associate's degree, Business Administration and Management, General
CURTIS HODGE CURTIS HODGE's APAC Customer Services Experience 2013 - 2015
Job Customer Services Professional
Industry Telecommunications
Experience
APAC GLOBAL SERVICES September 2012 - Present
APAC Customer Services 2013 - 2015
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Microsoft Excel, Process Improvement, Microsoft Word, Sales, Management, Troubleshooting
Education
Bryant & Stratton College
Business Administration and Management, General
APAC GLOBAL SERVICES September 2012 - Present
APAC Customer Services 2013 - 2015
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Microsoft Excel, Process Improvement, Microsoft Word, Sales, Management, Troubleshooting
Education
Bryant & Stratton College
Business Administration and Management, General
Aaron Griggs Aaron Griggs's APAC Customer Services Experience September 2012 - May 2013
Job Roadside Assistance
Industry Automotive
Experience
Agero, Inc. January 2015 - Present
Freedom Smoke USA May 2014 - September 2014
Manor At Midvale April 2013 - January 2014
QuikTrip 2014 - 2014
GC Services 2013 - 2014
APAC Customer Services September 2012 - May 2013
Taco Bell June 2012 - September 2012
Citi September 2011 - May 2012
CCI November 2010 - September 2011
Afni, Inc. April 2010 - November 2010
Skills
Customer Service, Sales, Escalations Management, Vendor Relations, Payment Card Processing, Call Centers, Retail, Consumer Electronics, Mobile Devices, Consumer Products, Student Loans, Debt Collection, Security, Grounds Management, Office Administration, Skip Tracing
Education
Brookline College-Phoenix 2010 — 2012
Associate’s Degree, Health/Health Care Administration/Management
Northern Arizona Academy
High School, High School/Secondary Diplomas and Certificates
Agero, Inc. January 2015 - Present
Freedom Smoke USA May 2014 - September 2014
Manor At Midvale April 2013 - January 2014
QuikTrip 2014 - 2014
GC Services 2013 - 2014
APAC Customer Services September 2012 - May 2013
Taco Bell June 2012 - September 2012
Citi September 2011 - May 2012
CCI November 2010 - September 2011
Afni, Inc. April 2010 - November 2010
Skills
Customer Service, Sales, Escalations Management, Vendor Relations, Payment Card Processing, Call Centers, Retail, Consumer Electronics, Mobile Devices, Consumer Products, Student Loans, Debt Collection, Security, Grounds Management, Office Administration, Skip Tracing
Education
Brookline College-Phoenix 2010 — 2012
Associate’s Degree, Health/Health Care Administration/Management
Northern Arizona Academy
High School, High School/Secondary Diplomas and Certificates
Andrea Slayton Andrea Slayton's APAC Customer Services Experience September 2011 - March 2012
Job Tier II Support at Bowhead (UICGS)
Industry Consumer Services
Experience
Bowhead (UICGS) June 2015 - Present
McGladrey October 2014 - Present
Support.com October 2013 - October 2014
APAC Customer Services September 2011 - March 2012
Walmart April 2010 - October 2010
Skills
7 yrs. Customer Service..., 1 yr. Supervisor..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, VoIP, Mac OS, Windows 7, 42 WPM Typing Speed, Windows 8, Windows 8.1, Windows, Computer Repair, Telephone Skills, Active Directory, Time Management, Problem Solving, Troubleshooting, Customer Satisfaction, Customer Service, Customer Experience, Windows XP, Outlook, Technical Support, Microsoft Exchange, Teamwork, Data Entry, Windows Server, VMware, System Administration, Network Administration, Typing, Servers
Education
Black Hawk College 2012 — 2014
Security + certificate
Bowhead (UICGS) June 2015 - Present
McGladrey October 2014 - Present
Support.com October 2013 - October 2014
APAC Customer Services September 2011 - March 2012
Walmart April 2010 - October 2010
Skills
7 yrs. Customer Service..., 1 yr. Supervisor..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, VoIP, Mac OS, Windows 7, 42 WPM Typing Speed, Windows 8, Windows 8.1, Windows, Computer Repair, Telephone Skills, Active Directory, Time Management, Problem Solving, Troubleshooting, Customer Satisfaction, Customer Service, Customer Experience, Windows XP, Outlook, Technical Support, Microsoft Exchange, Teamwork, Data Entry, Windows Server, VMware, System Administration, Network Administration, Typing, Servers
Education
Black Hawk College 2012 — 2014
Security + certificate
Sandy Sinclair-Lewis's APAC Customer Services Experience September 2013 - March 2014
Job Insurance Agent at Combined Insurance
Industry Insurance
Experience
Combined Insurance May 2015 - Present
Brewington & Associates November 2014 - Present
Red Ventures May 2014 - October 2014
APAC Customer Services September 2013 - March 2014
TZ Insurance Solutions June 2013 - September 2013
Alorica January 2012 - November 2012
NewStart July 2008 - September 2009
Spherion Staffing Service November 2007 - September 2008
Career Consultants Staffing Services March 2008 - May 2008
Encore Productions October 2006 - October 2007
Skills
Health Insurance, Life Insurance, Insurance, Disability Insurance, Term Life Insurance, Employee Benefits, Microsoft Office, Customer Service, Sales, Call Centers, Training, Customer Satisfaction, Team Building, Customer Retention, Time Management
Education
Broward College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
The University of Tampa
Bachelor's degree, Political Science
Combined Insurance May 2015 - Present
Brewington & Associates November 2014 - Present
Red Ventures May 2014 - October 2014
APAC Customer Services September 2013 - March 2014
TZ Insurance Solutions June 2013 - September 2013
Alorica January 2012 - November 2012
NewStart July 2008 - September 2009
Spherion Staffing Service November 2007 - September 2008
Career Consultants Staffing Services March 2008 - May 2008
Encore Productions October 2006 - October 2007
Skills
Health Insurance, Life Insurance, Insurance, Disability Insurance, Term Life Insurance, Employee Benefits, Microsoft Office, Customer Service, Sales, Call Centers, Training, Customer Satisfaction, Team Building, Customer Retention, Time Management
Education
Broward College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
The University of Tampa
Bachelor's degree, Political Science
Joshua Jeffries Joshua Jeffries's APAC Customer Services Experience January 1996 - March 1999
Job Senior Instructional Designer at Fifth Third Bank
Industry Banking
Experience
Fifth Third Bank August 2013 - Present
Acumen Physician Solutions, LLC September 2012 - August 2013
GP Strategies Corporation June 2012 - September 2012
SunTrust Bank 2005 - June 2012
Secure Pharmacy Plus 2005 - 2005
Sprint/Convergys 1999 - 2005
Strategic Outsourcing Corporation 1999 - 2000
APAC Customer Services January 1996 - March 1999
Skills
Curriculum Design, Program Management, Staff Development, Cross-functional Team..., Learning Management, Training Delivery, Performance Management, Blended Learning, Call center start-up, Call Center Management, Curriculum Mangement, Training Management, Program Implementation, Solution Implementation, Sales Management, Call Center Development, Large-scale Projects, Subject Matter Experts, Interviews, Recruiting, Background Checks, Learning Management..., Coaching, Management, ADDIE, Technical Writing, Salesforce.com, EHR, Instructional Design, Retail Banking, Training Program..., SharePoint, Program Improvement, E-Learning, Instructor-led Training, Employee Training, Cross-functional..., Project Management, CRM, Call Centers, Change Management, Hands-on Training, Leadership, Organizational..., SnagIt, Software Documentation, Technical Training, Training, Vendor Management
Education
Buena Vista University 1997 — 1999
Bachelors, Political Science/Sociology
Iowa Lakes Community College 1994 — 1997
General, Legal Studies, General
Fifth Third Bank August 2013 - Present
Acumen Physician Solutions, LLC September 2012 - August 2013
GP Strategies Corporation June 2012 - September 2012
SunTrust Bank 2005 - June 2012
Secure Pharmacy Plus 2005 - 2005
Sprint/Convergys 1999 - 2005
Strategic Outsourcing Corporation 1999 - 2000
APAC Customer Services January 1996 - March 1999
Skills
Curriculum Design, Program Management, Staff Development, Cross-functional Team..., Learning Management, Training Delivery, Performance Management, Blended Learning, Call center start-up, Call Center Management, Curriculum Mangement, Training Management, Program Implementation, Solution Implementation, Sales Management, Call Center Development, Large-scale Projects, Subject Matter Experts, Interviews, Recruiting, Background Checks, Learning Management..., Coaching, Management, ADDIE, Technical Writing, Salesforce.com, EHR, Instructional Design, Retail Banking, Training Program..., SharePoint, Program Improvement, E-Learning, Instructor-led Training, Employee Training, Cross-functional..., Project Management, CRM, Call Centers, Change Management, Hands-on Training, Leadership, Organizational..., SnagIt, Software Documentation, Technical Training, Training, Vendor Management
Education
Buena Vista University 1997 — 1999
Bachelors, Political Science/Sociology
Iowa Lakes Community College 1994 — 1997
General, Legal Studies, General
Carol (Cline) Wisecarver Carol (Cline) Wisecarver's APAC Customer Services Experience 2003 - 2005
Job Director, Human Resources at GSK Consumer Healthcare
Industry Human Resources
Experience
GSK Consumer Healthcare May 2014 - Present
Novartis Consumer Health January 2013 - September 2014
Novartis Consumer Health March 2012 - January 2013
The Home Depot January 2005 - January 2012
Farrell's eXtreme Bodyshaping, Inc. 2009 - 2012
APAC Customer Services 2003 - 2005
Qwest Communications 1996 - 2003
Pepsi-Cola 1987 - 1996
Pepsi-Cola April 1981 - October 1987
Skills
Talent Acquisition, Hiring, Employee Relations, Interviewing, Coaching, Change Management, Performance Management, Leadership Development, Human Resources, Organizational..., Management, Program Management, Recruiting, Team Leadership, Interviews, Talent Management, Training, Applicant Tracking..., Employee Benefits, Retail, Employee Training, Workforce Planning, HRIS, Time Management, HR Policies, Employee Engagement, Onboarding, Leadership, Sales, Organizational..., Temporary Placement, Executive Search, Succession Planning, Public Relations, HR Consulting, Deferred Compensation, Benefits Administration, Critical Thinking, Strategic Planning, Payroll, Process Improvement, Conflict Resolution, New Hire Orientations, Labor Relations, Personnel Management, College Recruiting, Marketing
Education
Belmont University - Jack C. Massey Graduate School of Business 1989 — 1991
Master of Business Administration (M.B.A.), Business
Northwest Missouri State University 1983 — 1987
Bachelor of Science (B.Sc.), Marketing
Ralston High School 1979 — 1983
GSK Consumer Healthcare May 2014 - Present
Novartis Consumer Health January 2013 - September 2014
Novartis Consumer Health March 2012 - January 2013
The Home Depot January 2005 - January 2012
Farrell's eXtreme Bodyshaping, Inc. 2009 - 2012
APAC Customer Services 2003 - 2005
Qwest Communications 1996 - 2003
Pepsi-Cola 1987 - 1996
Pepsi-Cola April 1981 - October 1987
Skills
Talent Acquisition, Hiring, Employee Relations, Interviewing, Coaching, Change Management, Performance Management, Leadership Development, Human Resources, Organizational..., Management, Program Management, Recruiting, Team Leadership, Interviews, Talent Management, Training, Applicant Tracking..., Employee Benefits, Retail, Employee Training, Workforce Planning, HRIS, Time Management, HR Policies, Employee Engagement, Onboarding, Leadership, Sales, Organizational..., Temporary Placement, Executive Search, Succession Planning, Public Relations, HR Consulting, Deferred Compensation, Benefits Administration, Critical Thinking, Strategic Planning, Payroll, Process Improvement, Conflict Resolution, New Hire Orientations, Labor Relations, Personnel Management, College Recruiting, Marketing
Education
Belmont University - Jack C. Massey Graduate School of Business 1989 — 1991
Master of Business Administration (M.B.A.), Business
Northwest Missouri State University 1983 — 1987
Bachelor of Science (B.Sc.), Marketing
Ralston High School 1979 — 1983
JOSEPH PENCILLE's APAC Customer Services Experience February 2012 - 2012
Job Production Technician at Osmose Utilities Services, Inc.
Industry Information Technology and Services
Experience
Osmose Utilities Services, Inc. September 2013 - January 2015
APAC Customer Services February 2012 - 2012
Encompass Technologies October 2011 - November 2011
Sutherland Global Services October 2010 - May 2011
Skills
Technical Support, Microsoft Office, Computer Hardware, Servers, HTML, Active Directory, Windows Server, Software Documentation, Databases, SQL, JavaScript, Customer Service, Network Security, Windows XP Pro, VMware Workstation, Visio, Java, PowerPoint, Computer Security, Windows 7 Migration, Router Configuration, LAN Switching, Norton Ghost, Hyper-V, Ubuntu, Windows Remote Desktop, Networking, WireShark Network..., Batch Scripting, TCP/IP,WINS, DNS,DHCP..., Binary/Logical..., Backtrack, ImageX, MS Visio, CSS3, Windows Services, Security System Design, Active Directory..., Apple Remote Desktop, Microsoft Virtual Server, Digital Measurement..., Digital Imaging..., Windows 7, Troubleshooting, Windows XP, System Deployment, Microsoft SQL Server, Operating Systems, DNS, VPN
Education
University of Phoenix 2007 — 2009
Associate of Arts (AA), Information Technology, 2.57/3.0
Bryant and Stratton College 2005 — 2007
Business Information Systems
Osmose Utilities Services, Inc. September 2013 - January 2015
APAC Customer Services February 2012 - 2012
Encompass Technologies October 2011 - November 2011
Sutherland Global Services October 2010 - May 2011
Skills
Technical Support, Microsoft Office, Computer Hardware, Servers, HTML, Active Directory, Windows Server, Software Documentation, Databases, SQL, JavaScript, Customer Service, Network Security, Windows XP Pro, VMware Workstation, Visio, Java, PowerPoint, Computer Security, Windows 7 Migration, Router Configuration, LAN Switching, Norton Ghost, Hyper-V, Ubuntu, Windows Remote Desktop, Networking, WireShark Network..., Batch Scripting, TCP/IP,WINS, DNS,DHCP..., Binary/Logical..., Backtrack, ImageX, MS Visio, CSS3, Windows Services, Security System Design, Active Directory..., Apple Remote Desktop, Microsoft Virtual Server, Digital Measurement..., Digital Imaging..., Windows 7, Troubleshooting, Windows XP, System Deployment, Microsoft SQL Server, Operating Systems, DNS, VPN
Education
University of Phoenix 2007 — 2009
Associate of Arts (AA), Information Technology, 2.57/3.0
Bryant and Stratton College 2005 — 2007
Business Information Systems
stephen crayton stephen crayton's APAC Customer Services Experience April 2013 - May 2014
Job Technical Support Analyst at UnitedHealth Group
Industry Computer Networking
Experience
UnitedHealth Group September 2015 - Present
Great Lakes Higher Education Corporation and Affiliates September 2014 - September 2015
Stream Global Services May 2014 - August 2014
APAC Customer Services April 2013 - May 2014
Lake Home Games LLC October 2012 - February 2013
Preffered Interacitve April 2011 - August 2011
Destineer Studios July 2009 - October 2010
Activision August 2005 - October 2007
Dolce Hotels & Resorts April 2004 - August 2004
Skills
Game Design, Unreal Editor, 3D Studio Max, Level Design, Photoshop, Animation, UV mapping, Zbrush, 3D animation, Video Games, Gameplay, ZBrush, Computer Animation, 3D
Education
Brown College 2006 — 2009
Game Design And Development, Game Design
UnitedHealth Group September 2015 - Present
Great Lakes Higher Education Corporation and Affiliates September 2014 - September 2015
Stream Global Services May 2014 - August 2014
APAC Customer Services April 2013 - May 2014
Lake Home Games LLC October 2012 - February 2013
Preffered Interacitve April 2011 - August 2011
Destineer Studios July 2009 - October 2010
Activision August 2005 - October 2007
Dolce Hotels & Resorts April 2004 - August 2004
Skills
Game Design, Unreal Editor, 3D Studio Max, Level Design, Photoshop, Animation, UV mapping, Zbrush, 3D animation, Video Games, Gameplay, ZBrush, Computer Animation, 3D
Education
Brown College 2006 — 2009
Game Design And Development, Game Design
Kristin Dahlman Kristin Dahlman's APAC Customer Services Experience November 2012 - February 2013
Job Order Processor at Bagmakers Inc
Industry Printing
Experience
Bagmakers Inc May 2013 - Present
Bagmakers Inc February 2013 - May 2013
APAC Customer Services November 2012 - February 2013
Brandt's Pharmacy June 2006 - November 2012
Carthage College September 2009 - May 2012
Skills
Data Entry, Time Management, Sales, Telephone Skills, Customer Service, Microsoft Office
Education
Carthage College 2008 — 2012
Bachelor of Arts (B.A.), Social Sciences
Bagmakers Inc May 2013 - Present
Bagmakers Inc February 2013 - May 2013
APAC Customer Services November 2012 - February 2013
Brandt's Pharmacy June 2006 - November 2012
Carthage College September 2009 - May 2012
Skills
Data Entry, Time Management, Sales, Telephone Skills, Customer Service, Microsoft Office
Education
Carthage College 2008 — 2012
Bachelor of Arts (B.A.), Social Sciences
Alyssa Buchanan Alyssa Buchanan's APAC Customer Services Experience August 2011 - Present
Job Preferred Customer Associate at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services August 2011 - Present
Betty Smith School of Dance September 2009 - Present
McDonald's Corporation February 2009 - April 2011
Skills
Customer Service, Computers, Typing, Multi Tasking, Microsoft Word, Microsoft Excel, Time Management, Leadership, Team Building, Teamwork, Outstanding verbal, Communication
Education
Thomas Nelson Community College 2010 — 2012
Computer Engineering
Christopher Newport University 2007 — 2008
N/a, Computer Science
APAC Customer Services August 2011 - Present
Betty Smith School of Dance September 2009 - Present
McDonald's Corporation February 2009 - April 2011
Skills
Customer Service, Computers, Typing, Multi Tasking, Microsoft Word, Microsoft Excel, Time Management, Leadership, Team Building, Teamwork, Outstanding verbal, Communication
Education
Thomas Nelson Community College 2010 — 2012
Computer Engineering
Christopher Newport University 2007 — 2008
N/a, Computer Science
Dwaine Mayo Dwaine Mayo's APAC Customer Services Experience April 2002 - Present
Job Senior Trainer at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services April 2002 - Present
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Retention, Leadership, Call Centers, Performance Management, Customer Service, BPO, Training, Employee Relations, Team Leadership, Training Delivery, Employee Engagement, Customer Experience, Coaching
Education
Bridgewater College 1993 — 1997
BA, French/Econimic Studies
APAC Customer Services April 2002 - Present
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Retention, Leadership, Call Centers, Performance Management, Customer Service, BPO, Training, Employee Relations, Team Leadership, Training Delivery, Employee Engagement, Customer Experience, Coaching
Education
Bridgewater College 1993 — 1997
BA, French/Econimic Studies
Andrea Ontiveros Andrea Ontiveros's APAC Customer Services Experience July 2011 - August 2014
Job Human Resources Coordinator at Premier Building Group
Industry Human Resources
Experience
Premier Building Group August 2014 - Present
APAC Customer Services July 2011 - August 2014
APAC Customer Services September 2009 - July 2011
APAC Customer Services July 2008 - January 2009
Blockbuster January 2003 - December 2006
Ornaments to Remember June 2002 - January 2003
Skills
ADP Payroll, Recruiting, New Hire Orientations, Employee Benefits, Employee Relations, Personnel Files, Administrative..., Lawson HRIS, Employee Engagement, Applicant Tracking..., Personnel Selection, Onboarding, Organizational..., Human Resources, Payroll, Benefits Administration, HRIS, FMLA
Education
Brigham Young University - Idaho 2004 — 2009
Bachelors, Sociology
Premier Building Group August 2014 - Present
APAC Customer Services July 2011 - August 2014
APAC Customer Services September 2009 - July 2011
APAC Customer Services July 2008 - January 2009
Blockbuster January 2003 - December 2006
Ornaments to Remember June 2002 - January 2003
Skills
ADP Payroll, Recruiting, New Hire Orientations, Employee Benefits, Employee Relations, Personnel Files, Administrative..., Lawson HRIS, Employee Engagement, Applicant Tracking..., Personnel Selection, Onboarding, Organizational..., Human Resources, Payroll, Benefits Administration, HRIS, FMLA
Education
Brigham Young University - Idaho 2004 — 2009
Bachelors, Sociology
Michael Carmona Michael Carmona's APAC Customer Services Experience June 2009 - January 2010
Job Administrative Support at Veterans Health Administration
Industry
Experience
Veterans Health Administration January 2010 - Present
APAC Customer Services June 2009 - January 2010
US Army August 1986 - December 2009
Skills
Military Experience, Supervisory Skills, Military, Military Operations, Security Clearance, DoD, Operational Planning, Leadership Development, Command, Leadership, National Security, Defense, Army, Organizational..., Government Contracting, Policy, Government, Microsoft Office
Education
University of Arizona 2010 — 2014
Bachelor of Science (BS), Economics
Central Texas College 1995 — 2006
Veterans Health Administration January 2010 - Present
APAC Customer Services June 2009 - January 2010
US Army August 1986 - December 2009
Skills
Military Experience, Supervisory Skills, Military, Military Operations, Security Clearance, DoD, Operational Planning, Leadership Development, Command, Leadership, National Security, Defense, Army, Organizational..., Government Contracting, Policy, Government, Microsoft Office
Education
University of Arizona 2010 — 2014
Bachelor of Science (BS), Economics
Central Texas College 1995 — 2006
john trevvett john trevvett's APAC Customer Services Experience January 2004 - May 2005
Job Verizon Wireless
Industry Wireless
Experience
Verizon Wireless December 2014 - Present
Cellular Sales April 2013 - December 2014
NTELOS October 2010 - August 2012
The Virginia Gazette June 2006 - August 2008
APAC Customer Services January 2004 - May 2005
Skills
Account Management, Direct Sales, New Business Development, Sales Management, Customer Service, Solution Selling, Cold Calling, Marketing, Marketing Strategy, Telecommunications, B2B, Strategic Planning, Social Media, Small Business, Team Building, Business Development, Wireless, Customer Satisfaction, Retail, Training, Sales Operations, Sales, Selling, Contract Negotiation, Leadership, Call Centers, Customer Retention, Product Management, Sales Process, Coaching, Salesforce.com, Sales Presentations, Management, Team Leadership, Strategic Partnerships, Strategy, Lead Generation, Advertising, Online Marketing, Social Media Marketing, Entrepreneurship, Online Advertising, Email Marketing, Social Networking, Marketing Communications, Direct Marketing, Competitive Analysis, Negotiation, Product Marketing, Start-ups
Education
Christopher Newport University 1981 — 1984
BSBA, Marketing & Economics
Florida State University 1980 — 1981
Undergrad, Philosophy
Virginia Commonwealth University 1976 — 1977
Undergrad
Verizon Wireless December 2014 - Present
Cellular Sales April 2013 - December 2014
NTELOS October 2010 - August 2012
The Virginia Gazette June 2006 - August 2008
APAC Customer Services January 2004 - May 2005
Skills
Account Management, Direct Sales, New Business Development, Sales Management, Customer Service, Solution Selling, Cold Calling, Marketing, Marketing Strategy, Telecommunications, B2B, Strategic Planning, Social Media, Small Business, Team Building, Business Development, Wireless, Customer Satisfaction, Retail, Training, Sales Operations, Sales, Selling, Contract Negotiation, Leadership, Call Centers, Customer Retention, Product Management, Sales Process, Coaching, Salesforce.com, Sales Presentations, Management, Team Leadership, Strategic Partnerships, Strategy, Lead Generation, Advertising, Online Marketing, Social Media Marketing, Entrepreneurship, Online Advertising, Email Marketing, Social Networking, Marketing Communications, Direct Marketing, Competitive Analysis, Negotiation, Product Marketing, Start-ups
Education
Christopher Newport University 1981 — 1984
BSBA, Marketing & Economics
Florida State University 1980 — 1981
Undergrad, Philosophy
Virginia Commonwealth University 1976 — 1977
Undergrad
Leshia Smith Leshia Smith's APAC Customer Services Experience July 2013 - March 2014
Job Charlotte WIOA Manager at Lumbee Regional Development Association
Industry Professional Training & Coaching
Experience
Lumbee Regional Development Association August 2014 - Present
Barefoot Archery Inc. September 2000 - Present
APAC Customer Services July 2013 - March 2014
Insphere Insurance Solutions July 2011 - July 2013
H & R Block January 2005 - May 2011
The Charlotte Observer April 1993 - September 2000
J. A. Jones Construction Company April 1985 - August 1988
Skills
Insurance, Accounts Payable, Accounts Receivable, Budgets, Disability Insurance, Health Care Reform, Leadership, Management, QuickBooks, Payroll, Training, Customer Service, Employee Benefits, Fixed Annuities, Forecasting, Accounting, Health Insurance, Long Term Care Insurance, Medicare, Sales, Universal Life, Term Life Insurance, Whole Life, Life Insurance, Retirement, Long-term Care
Education
University of North Carolina at Charlotte 1989 — 1992
Bachelor of Science, Accounting
Central Piedmont Community College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Lumbee Regional Development Association August 2014 - Present
Barefoot Archery Inc. September 2000 - Present
APAC Customer Services July 2013 - March 2014
Insphere Insurance Solutions July 2011 - July 2013
H & R Block January 2005 - May 2011
The Charlotte Observer April 1993 - September 2000
J. A. Jones Construction Company April 1985 - August 1988
Skills
Insurance, Accounts Payable, Accounts Receivable, Budgets, Disability Insurance, Health Care Reform, Leadership, Management, QuickBooks, Payroll, Training, Customer Service, Employee Benefits, Fixed Annuities, Forecasting, Accounting, Health Insurance, Long Term Care Insurance, Medicare, Sales, Universal Life, Term Life Insurance, Whole Life, Life Insurance, Retirement, Long-term Care
Education
University of North Carolina at Charlotte 1989 — 1992
Bachelor of Science, Accounting
Central Piedmont Community College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
TJ Nydle TJ Nydle's APAC Customer Services Experience May 2013 - March 2015
Job CCA at United States Postal Service
Industry Package/Freight Delivery
Experience
United States Postal Service March 2015 - Present
APAC Customer Services May 2013 - March 2015
APAC Customer Services July 2012 - May 2013
APAC Customer Services July 2011 - July 2012
APAC Customer Services April 2009 - July 2011
Nash Finch Company December 1999 - October 2007
Skills
Call Center, Training, Operations Management, Leadership, Management, Business Acumen, Quality Assurance, Coaching, Call Centers, Customer Satisfaction, Performance Management, Customer Service, Team Management, Employee Relations
Education
Buena Vista University 2004 — 2007
Bachelors, Business Management
Indian Hills Community College 2002 — 2004
Associate of Arts (AA), Business Administration, Management and Operations
United States Postal Service March 2015 - Present
APAC Customer Services May 2013 - March 2015
APAC Customer Services July 2012 - May 2013
APAC Customer Services July 2011 - July 2012
APAC Customer Services April 2009 - July 2011
Nash Finch Company December 1999 - October 2007
Skills
Call Center, Training, Operations Management, Leadership, Management, Business Acumen, Quality Assurance, Coaching, Call Centers, Customer Satisfaction, Performance Management, Customer Service, Team Management, Employee Relations
Education
Buena Vista University 2004 — 2007
Bachelors, Business Management
Indian Hills Community College 2002 — 2004
Associate of Arts (AA), Business Administration, Management and Operations
Pamela Dyckhoff (Hitchcock) Pamela Dyckhoff (Hitchcock)'s APAC Customer Services Experience 1998 - January 2003
Job Instructional Designer and Trainer at EGS
Industry E-Learning
Experience
EGS March 2015 - Present
John Deere December 2013 - November 2014
American Income Life 2013 - 2013
Sykes November 2011 - March 2012
Confidential August 2009 - July 2011
Customer Value Partners April 2007 - April 2008
Availity 2006 - 2006
Pearson 2003 - 2006
APAC Customer Services 1998 - January 2003
Skills
Vendor Management, CRM, Program Management, Customer Experience, Call Centers, Employee Training, Leadership, Strategy, Customer Service, Management, Auditing, Call Center, Content Development, Project Management, Client Relationship..., 360 Feedback, Business Process, Performance Improvement, Customer Satisfaction, Start-ups, Adobe Creative Suite, Google Apps, Google Docs, Flash Animation, Client Communications, Social Networking, Software Documentation, Analytics, Analysis, Mac OS X, Business Management, Customer Feedback, Training & Development, Visual Communication, Drawing, Feedback, Human Resources, Visual Storytelling, Creative Problem Solving, Contract Management, Garageband, iWeb, Multilingual, Online Gaming, Employee Management, Reporting & Analysis, Interactive Storytelling, Captivate, Multimedia Storytelling, Training
Education
Western Illinois University 2012 — 2014
MS. ED with certification, Educational Interdisciplinary Studies focusing on TESOL certification
Full Sail University 2008 — 2009
Masters, Educational Media Design and Technology
Capella University 2003 — 2007
Bachelor of Science, Business Administration, Performance Improvement ROI and Behavioral studies
Westwood College - Denver North
Bachelors, Animation
EGS March 2015 - Present
John Deere December 2013 - November 2014
American Income Life 2013 - 2013
Sykes November 2011 - March 2012
Confidential August 2009 - July 2011
Customer Value Partners April 2007 - April 2008
Availity 2006 - 2006
Pearson 2003 - 2006
APAC Customer Services 1998 - January 2003
Skills
Vendor Management, CRM, Program Management, Customer Experience, Call Centers, Employee Training, Leadership, Strategy, Customer Service, Management, Auditing, Call Center, Content Development, Project Management, Client Relationship..., 360 Feedback, Business Process, Performance Improvement, Customer Satisfaction, Start-ups, Adobe Creative Suite, Google Apps, Google Docs, Flash Animation, Client Communications, Social Networking, Software Documentation, Analytics, Analysis, Mac OS X, Business Management, Customer Feedback, Training & Development, Visual Communication, Drawing, Feedback, Human Resources, Visual Storytelling, Creative Problem Solving, Contract Management, Garageband, iWeb, Multilingual, Online Gaming, Employee Management, Reporting & Analysis, Interactive Storytelling, Captivate, Multimedia Storytelling, Training
Education
Western Illinois University 2012 — 2014
MS. ED with certification, Educational Interdisciplinary Studies focusing on TESOL certification
Full Sail University 2008 — 2009
Masters, Educational Media Design and Technology
Capella University 2003 — 2007
Bachelor of Science, Business Administration, Performance Improvement ROI and Behavioral studies
Westwood College - Denver North
Bachelors, Animation
Janine Henderson Janine Henderson's APAC Customer Services Experience 1998 - 2004
Job Reservation Sales at Hyatt Worlwide Reservations
Industry Hospitality
Experience
Hyatt Worlwide Reservations September 2004 - Present
APAC Customer Services 1998 - 2004
UTELL International 1991 - 1997
Skills
Hospitality, Hospitality Industry, Hospitality Management, Hotel Management, Tourism, Front Office, Resorts, Food & Beverage, Customer Service, Customer Satisfaction, Hotels, Revenue Analysis, Event Management, Opera, Sales, Property Management..., Pre-opening, MICROS, Restaurants
Education
Brigham Young University
Bachelor's degree, Motion Picture Production
Brigham Young University - Hawaii
Northwest High School
Hyatt Worlwide Reservations September 2004 - Present
APAC Customer Services 1998 - 2004
UTELL International 1991 - 1997
Skills
Hospitality, Hospitality Industry, Hospitality Management, Hotel Management, Tourism, Front Office, Resorts, Food & Beverage, Customer Service, Customer Satisfaction, Hotels, Revenue Analysis, Event Management, Opera, Sales, Property Management..., Pre-opening, MICROS, Restaurants
Education
Brigham Young University
Bachelor's degree, Motion Picture Production
Brigham Young University - Hawaii
Northwest High School
Gary Skarr Gary Skarr's APAC Customer Services Experience 1998 - 2001
Job Corporate Compensation and Benefits Manager
Industry Human Resources
Experience
Eby-Brown 2011 - Present
Synovate 2010 - 2011
Human Resource Management Systems, LLC 2001 - 2009
Benedictine University 2007 - 2007
APAC Customer Services 1998 - 2001
APAC Customer Services 1995 - 1998
McGladrey & Pullen 1988 - 1995
Skills
Employee Benefits, Personnel Management, HR Consulting, Strategy, Coaching, Leadership Development, Leadership, Change Management, Management
Education
St. Ambrose University 1988 — 1992
MBA, Business Administration and Management, General
Western Illinois University 1971 — 1975
BS, Political Science and Government
Benedictine University
Eby-Brown 2011 - Present
Synovate 2010 - 2011
Human Resource Management Systems, LLC 2001 - 2009
Benedictine University 2007 - 2007
APAC Customer Services 1998 - 2001
APAC Customer Services 1995 - 1998
McGladrey & Pullen 1988 - 1995
Skills
Employee Benefits, Personnel Management, HR Consulting, Strategy, Coaching, Leadership Development, Leadership, Change Management, Management
Education
St. Ambrose University 1988 — 1992
MBA, Business Administration and Management, General
Western Illinois University 1971 — 1975
BS, Political Science and Government
Benedictine University
Elinor Kellogg Elinor Kellogg's APAC Customer Services Experience December 2002 - December 2004
Job IT Contractor at Advantgag Technical Resources
Industry Information Technology and Services
Experience
Advantgag Technical Resources February 2013 - Present
Verizon Telecommunications FIOS tech support and esc specialist August 2007 - October 2010
Verizon Communications 2007 - 2010
WNY AmeriCorps VISTA February 2007 - August 2007
PSI International Inc.Fairfax VA January 2005 - January 2006
APAC Customer Services December 2002 - December 2004
Sutherland Global Services November 1999 - November 2001
Welch Allyn DCD June 1987 - November 1999
Skills
Troubleshooting, Graphic Design
Education
Institute of Art of Pittsburg 2011 — 2013
went to SUNY East Syracuse Location, Bachelors Program major Phototography and Graphic Design, 3.0
SUNY IT Utica new horizons 2002 — 2002
mcse track from may to november 2002
Boces 1999 — 1999
Web Design
Bolt Beranek and Newman Inc. 1980 — 1980
Business Applications Programming for basic and cobol
Womens Enterprises 1978 — 1978
Basic Electronics at Wentworth Institute in Boston MA, basic electronics
University of Massachusetts Boston 1975 — 1975
none, Communications and Liberal Arts
Champlain College 1966 — 1968
ABS, business and medical secretariao
State University of New York Empire State College
current going to BA, Journalism and Photograpy
Cayuga Community College
none, local area networks, C programming language
Onondaga Community College
none, Micro Programming and Lab
Advantgag Technical Resources February 2013 - Present
Verizon Telecommunications FIOS tech support and esc specialist August 2007 - October 2010
Verizon Communications 2007 - 2010
WNY AmeriCorps VISTA February 2007 - August 2007
PSI International Inc.Fairfax VA January 2005 - January 2006
APAC Customer Services December 2002 - December 2004
Sutherland Global Services November 1999 - November 2001
Welch Allyn DCD June 1987 - November 1999
Skills
Troubleshooting, Graphic Design
Education
Institute of Art of Pittsburg 2011 — 2013
went to SUNY East Syracuse Location, Bachelors Program major Phototography and Graphic Design, 3.0
SUNY IT Utica new horizons 2002 — 2002
mcse track from may to november 2002
Boces 1999 — 1999
Web Design
Bolt Beranek and Newman Inc. 1980 — 1980
Business Applications Programming for basic and cobol
Womens Enterprises 1978 — 1978
Basic Electronics at Wentworth Institute in Boston MA, basic electronics
University of Massachusetts Boston 1975 — 1975
none, Communications and Liberal Arts
Champlain College 1966 — 1968
ABS, business and medical secretariao
State University of New York Empire State College
current going to BA, Journalism and Photograpy
Cayuga Community College
none, local area networks, C programming language
Onondaga Community College
none, Micro Programming and Lab
akinlabi george akinlabi george's APAC Customer Services Experience June 2011 - July 2013
Job Customer Expert at Quidsi Inc. (Amazon)
Industry Retail
Experience
Quidsi Inc. August 2013 - Present
APAC Customer Services June 2011 - July 2013
Skills
Marketing, Customer Satisfaction, Call Centers, Data Entry, Time Management, Training, Customer Service, Microsoft Office, Communication
Education
SUNY Institution of Technology 2009 — 2011
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Bryant and Stratton College 2007 — 2009
Associate's degree, Information Technology
Quidsi Inc. August 2013 - Present
APAC Customer Services June 2011 - July 2013
Skills
Marketing, Customer Satisfaction, Call Centers, Data Entry, Time Management, Training, Customer Service, Microsoft Office, Communication
Education
SUNY Institution of Technology 2009 — 2011
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Bryant and Stratton College 2007 — 2009
Associate's degree, Information Technology
Sean Meloy Sean Meloy's APAC Customer Services Experience October 1994 - September 1997
Job Manager HR Shared Services at International Equipment Solutions
Industry Construction
Experience
International Equipment Solutions February 2014 - Present
Garfield Elementary School PTA August 2011 - September 2014
International Equipment Solutions December 2012 - February 2014
Metal Express Radio May 2010 - March 2013
International Equipment Solutions November 2002 - December 2012
McLeodUSA September 1997 - November 2002
APAC Customer Services October 1994 - September 1997
Skills
Accounting, Financial Statements, Account Reconciliation, Accounts Payable, Accounts Receivable, Journal Entries, Invoicing, Cash Management, Bank Reconciliation, Fixed Assets, Consolidation, Cash Flow Forecasting, ADP Payroll, Payroll, Multi-state Payroll..., Analysis, Budgets, Finance, Financial Analysis, Financial Reporting, Forecasting, Internal Audit, Process Improvement
Education
University of Iowa, Tippie School of Management
Corporate Financial Accounting
Buena Vista University 1992 — 1994
Bachelor of Arts (B.A.), Accounting and Finance
Indian Hills Community College 1990 — 1992
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
International Equipment Solutions February 2014 - Present
Garfield Elementary School PTA August 2011 - September 2014
International Equipment Solutions December 2012 - February 2014
Metal Express Radio May 2010 - March 2013
International Equipment Solutions November 2002 - December 2012
McLeodUSA September 1997 - November 2002
APAC Customer Services October 1994 - September 1997
Skills
Accounting, Financial Statements, Account Reconciliation, Accounts Payable, Accounts Receivable, Journal Entries, Invoicing, Cash Management, Bank Reconciliation, Fixed Assets, Consolidation, Cash Flow Forecasting, ADP Payroll, Payroll, Multi-state Payroll..., Analysis, Budgets, Finance, Financial Analysis, Financial Reporting, Forecasting, Internal Audit, Process Improvement
Education
University of Iowa, Tippie School of Management
Corporate Financial Accounting
Buena Vista University 1992 — 1994
Bachelor of Arts (B.A.), Accounting and Finance
Indian Hills Community College 1990 — 1992
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Peter Limvere's APAC Customer Services Experience November 2012 — December 2014
Job CEO at International Marketing Systems
Industry Information Technology and Services
Experience
International Marketing Systems March 2015 — Present
APAC Customer Services November 2012 — December 2014
APAC Customer Services January 2014 — April 2014
Rasmussen College 2008 — 2012
Sprint 2002 — 2008
Sprint 2000 — 2002
Parsons Business Systems 1998 — 2000
Parsons Business Systems 1996 — 1998
Skills
Operations, Budgeting & Forecasting, Strategic Planning, Process Improvement, Staff Recruitment, Forecasting &..., Feasibility Studies, Product Research, Cost Control, Strategic Human..., Performance Management, Compensation, Strategic Sales &..., Business Development, Team Training &..., Marketing & Public..., Consultative..., Regional/District/Territ..., Policy Planning &..., Competitive Analysis, SWOT Preparation, Brand Development, Market Research, Personnel Management, Recruiting, Sales Process, Sales Operations, Sales Management, Customer Service, Training, Management, Program Management, Direct Sales, Sales, Customer Satisfaction, Forecasting, Coaching, Budgets, CRM
Education
Benedictine University 2008 — 2010
MBA, Entrepreneurship and Innovation
University of Mary 1989 — 1992
BS, Business Management
International Marketing Systems March 2015 — Present
APAC Customer Services November 2012 — December 2014
APAC Customer Services January 2014 — April 2014
Rasmussen College 2008 — 2012
Sprint 2002 — 2008
Sprint 2000 — 2002
Parsons Business Systems 1998 — 2000
Parsons Business Systems 1996 — 1998
Skills
Operations, Budgeting & Forecasting, Strategic Planning, Process Improvement, Staff Recruitment, Forecasting &..., Feasibility Studies, Product Research, Cost Control, Strategic Human..., Performance Management, Compensation, Strategic Sales &..., Business Development, Team Training &..., Marketing & Public..., Consultative..., Regional/District/Territ..., Policy Planning &..., Competitive Analysis, SWOT Preparation, Brand Development, Market Research, Personnel Management, Recruiting, Sales Process, Sales Operations, Sales Management, Customer Service, Training, Management, Program Management, Direct Sales, Sales, Customer Satisfaction, Forecasting, Coaching, Budgets, CRM
Education
Benedictine University 2008 — 2010
MBA, Entrepreneurship and Innovation
University of Mary 1989 — 1992
BS, Business Management
Kristy Lincoln's APAC Customer Services Experience July 2007 - June 2014
Job Buyer at Intertrade, a Rockwell Collins Company
Industry Airlines/Aviation
Experience
Intertrade, a Rockwell Colliins Company January 2015 - Present
APAC Customer Services July 2007 - June 2014
APAC Customer Services December 1998 - October 2011
ITI Marketing October 1994 - December 1998
Council Bluffs Community Schools September 1989 - September 1994
Crum & Forster February 1983 - August 1986
Skills
Vendor Relationships, Outsourcing, BPO, Vendor Management, Call Center, Negotiation, Human Resources, Call Centers, Procurement, Telecommunications, Process Improvement, Avaya, Strategic Sourcing, Customer Satisfaction, Operations Management, Service Delivery, Customer Experience, Team Leadership
Education
Buena Vista University 1986 — 1988
BS, Elementary Education
Grace University 1971 — 1975
AA, Christian Education
Intertrade, a Rockwell Colliins Company January 2015 - Present
APAC Customer Services July 2007 - June 2014
APAC Customer Services December 1998 - October 2011
ITI Marketing October 1994 - December 1998
Council Bluffs Community Schools September 1989 - September 1994
Crum & Forster February 1983 - August 1986
Skills
Vendor Relationships, Outsourcing, BPO, Vendor Management, Call Center, Negotiation, Human Resources, Call Centers, Procurement, Telecommunications, Process Improvement, Avaya, Strategic Sourcing, Customer Satisfaction, Operations Management, Service Delivery, Customer Experience, Team Leadership
Education
Buena Vista University 1986 — 1988
BS, Elementary Education
Grace University 1971 — 1975
AA, Christian Education
Gene Tellier's APAC Customer Services Experience 1996 - 1998
Job Sr. Technical Specialist Metastorm at SBD
Industry Consumer Goods
Experience
Stanley Black & Decker , Inc. May 2013 - Present
Greater New Britain Arts Alliance May 2011 - May 2014
The Stanley Works January 2008 - April 2013
The Stanleyworks March 2007 - January 2008
Hole in the Wall theater 1998 - 2008
Stanley Works January 2005 - March 2007
APAC Customer Services 1996 - 1998
MasterX October 1994 - March 1997
Skills
Business Intelligence, ETL, SQL, Troubleshooting, Visio, Microsoft SQL Server, Software Documentation, Data Warehousing, Microsoft Excel, Microsoft Office, Process Improvement, Metastorm, Workflow Automation, Business Analysis, SharePoint, IT Management, Cross-functional Team..., Analysis, ERP, Access, Project Management, Problem Solving, Windows, MS Project, Team Leadership, Teamwork, Databases, Disaster Recovery, Vendor Management, Program Management, Business Process, SDLC
Education
Walden University 2012 — 2014
Master's Degree, MISM BIM
Charter Oak State College 2008 — 2011
BS, Management of Information Systems
Stanley Black & Decker , Inc. May 2013 - Present
Greater New Britain Arts Alliance May 2011 - May 2014
The Stanley Works January 2008 - April 2013
The Stanleyworks March 2007 - January 2008
Hole in the Wall theater 1998 - 2008
Stanley Works January 2005 - March 2007
APAC Customer Services 1996 - 1998
MasterX October 1994 - March 1997
Skills
Business Intelligence, ETL, SQL, Troubleshooting, Visio, Microsoft SQL Server, Software Documentation, Data Warehousing, Microsoft Excel, Microsoft Office, Process Improvement, Metastorm, Workflow Automation, Business Analysis, SharePoint, IT Management, Cross-functional Team..., Analysis, ERP, Access, Project Management, Problem Solving, Windows, MS Project, Team Leadership, Teamwork, Databases, Disaster Recovery, Vendor Management, Program Management, Business Process, SDLC
Education
Walden University 2012 — 2014
Master's Degree, MISM BIM
Charter Oak State College 2008 — 2011
BS, Management of Information Systems
Michelle Weatherly's APAC Customer Services Experience July 1999 - November 1999
Job InfraStructure Project Manager at Vertrue
Industry Marketing and Advertising
Experience
Vertrue December 2008 - Present
Vertrue-Adaptive Markeing December 2008 - December 2010
Vertrue-Adaptive Marketing December 2005 - December 2008
Vertrue-MemberWorks-AdaptiveMarketing November 1999 - December 2005
APAC Customer Services July 1999 - November 1999
APAC Customer Services-Formally Idleman (ITI) March 1995 - July 1999
Idelman Telemarketing January 1994 - March 1995
Sprint Nextel May 1991 - January 1994
The Buckle January 1991 - May 1991
Education
University of Nebraska at Kearney 1987 — 1990
BS, Business Adminstration-emphasis in Mgt
California State University-Dominguez Hills 1989 — 1989
National Exchange Program
Vertrue December 2008 - Present
Vertrue-Adaptive Markeing December 2008 - December 2010
Vertrue-Adaptive Marketing December 2005 - December 2008
Vertrue-MemberWorks-AdaptiveMarketing November 1999 - December 2005
APAC Customer Services July 1999 - November 1999
APAC Customer Services-Formally Idleman (ITI) March 1995 - July 1999
Idelman Telemarketing January 1994 - March 1995
Sprint Nextel May 1991 - January 1994
The Buckle January 1991 - May 1991
Education
University of Nebraska at Kearney 1987 — 1990
BS, Business Adminstration-emphasis in Mgt
California State University-Dominguez Hills 1989 — 1989
National Exchange Program
Ryan Heidenreich's APAC Customer Services Experience October 2012 - Present
Job Technical Support/Customer Service Representative at APAC Customer Services
Industry Information Technology and Services
Experience
APAC Customer Services October 2012 - Present
Insight January 2007 - Present
Skills
Management, Account Management, Business Development, New Business Development
Education
Grand Canyon University 2013 — 2016
Bachelor's Degree, Christian Studies/Biblical Studies, A
Boise State University 1999 — 2004
APAC Customer Services October 2012 - Present
Insight January 2007 - Present
Skills
Management, Account Management, Business Development, New Business Development
Education
Grand Canyon University 2013 — 2016
Bachelor's Degree, Christian Studies/Biblical Studies, A
Boise State University 1999 — 2004
Patty Toney's APAC Customer Services Experience 2001 - 2003
Job Vice President, Human Resources at PNC
Industry Financial Services
Experience
PNC June 2010 - Present
Citi September 2006 - June 2009
Citi 2005 - 2006
Alliance Data System 2004 - 2005
APAC Customer Services 2001 - 2003
Royal Caribbean International 1997 - 2001
Education
Bowling Green State University
Master's, Educational Administration
PNC June 2010 - Present
Citi September 2006 - June 2009
Citi 2005 - 2006
Alliance Data System 2004 - 2005
APAC Customer Services 2001 - 2003
Royal Caribbean International 1997 - 2001
Education
Bowling Green State University
Master's, Educational Administration
Tracy Slimp's APAC Customer Services Experience 2005 - June 2006
Job Medical Billing, Human Resources, Call Center and Customer Service
Industry Human Resources
Experience
Allergy, Asthma & Immunology Assoc PC November 2009 - Present
APAC Customer Services 2005 - June 2006
APAC Customer Services 2004 - 2005
APAC Customer Services 2002 - 2004
APAC Customer Services 1996 - 2002
APAC Customer Services 1995 - 1996
APAC Customer Services 1994 - 1995
APAC Customer Services 1993 - 1994
APAC Customer Services 1988 - 1993
Skills
Medical Billing, Accounts Receivable, Medical Terminology, Human Resources, Accounts Payable, Customer Service
Education
Bellevue University
Business
Metropolitan Community College
Associate of Applied Science, General Studies
Allergy, Asthma & Immunology Assoc PC November 2009 - Present
APAC Customer Services 2005 - June 2006
APAC Customer Services 2004 - 2005
APAC Customer Services 2002 - 2004
APAC Customer Services 1996 - 2002
APAC Customer Services 1995 - 1996
APAC Customer Services 1994 - 1995
APAC Customer Services 1993 - 1994
APAC Customer Services 1988 - 1993
Skills
Medical Billing, Accounts Receivable, Medical Terminology, Human Resources, Accounts Payable, Customer Service
Education
Bellevue University
Business
Metropolitan Community College
Associate of Applied Science, General Studies
Larry Rodman's APAC Customer Services Experience Vice President, Global AccountsOffice Depot1995 - 2004
Job Group Vice President of Sales at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services Vice President, Global AccountsOffice Depot1995 - 2004
Education
Boston College
BS, Marketing
APAC Customer Services Vice President, Global AccountsOffice Depot1995 - 2004
Education
Boston College
BS, Marketing
Nathan Petersen's APAC Customer Services Experience July 2011 - June 2012
Job Collaborative Leader, Proven Success Scaling Organizations for Growth and Major Integrations
Industry Outsourcing/Offshoring
Experience
Sutera Corporation February 2014 - Present
Mode Publishing, LLC 1998 - Present
GreenSmartLiving / Geo August 2012 - January 2014
APAC Customer Services July 2011 - June 2012
APAC Customer Services May 2010 - July 2011
Convergys June 2008 - May 2010
ista North America October 2005 - June 2008
ista North America January 2002 - October 2005
Technoprint International September 1999 - December 2001
Skills
Process Improvement, Business Intelligence, Performance Management, Analytics, Analysis, Leadership, Strategic Planning, Business Process, Call Center, Strategy, Six Sigma, Management, Budgets, BPO, Business Process..., Vendor Management, Call Centers, Business Development, Sales Operations, Human Resources
Education
Six Sigma Certification 2006 — 2006
Green Belt, Six Sigma Certification
California State University-San Marcos - College of Business Administration 2001 — 2004
Accounting
Sutera Corporation February 2014 - Present
Mode Publishing, LLC 1998 - Present
GreenSmartLiving / Geo August 2012 - January 2014
APAC Customer Services July 2011 - June 2012
APAC Customer Services May 2010 - July 2011
Convergys June 2008 - May 2010
ista North America October 2005 - June 2008
ista North America January 2002 - October 2005
Technoprint International September 1999 - December 2001
Skills
Process Improvement, Business Intelligence, Performance Management, Analytics, Analysis, Leadership, Strategic Planning, Business Process, Call Center, Strategy, Six Sigma, Management, Budgets, BPO, Business Process..., Vendor Management, Call Centers, Business Development, Sales Operations, Human Resources
Education
Six Sigma Certification 2006 — 2006
Green Belt, Six Sigma Certification
California State University-San Marcos - College of Business Administration 2001 — 2004
Accounting
Angela Arts's APAC Customer Services Experience December 2005 - March 2007
Job Employee Development Specialist at Cascade Asset Management
Industry Human Resources
Experience
Cascade Asset Management April 2007 - November 2009
APAC Customer Services December 2005 - March 2007
Education
Cardinal Stritch University 2008 — 2009
MSM, Management
University of Wisconsin-La Crosse 2001 — 2005
BA, Communications: Public Relations and Organizational Communications
Cascade Asset Management April 2007 - November 2009
APAC Customer Services December 2005 - March 2007
Education
Cardinal Stritch University 2008 — 2009
MSM, Management
University of Wisconsin-La Crosse 2001 — 2005
BA, Communications: Public Relations and Organizational Communications
Larry Grathwohl's APAC Customer Services Experience July 1999 - February 2001
Job 3rd Party Logistics Manager at Office Depot
Industry Transportation/Trucking/Railroad
Experience
Office Depot Customer Service ManagerOffice DepotAugust 2006 - February 2008
IKON Document Services August 2005 - August 2006
Remedy Intelligent Staffing January 2004 - August 2006
ADEX February 2001 - January 2004
APAC Customer Services July 1999 - February 2001
CompuCom June 1996 - July 1999
Skills
Customer Satisfaction, Shipping, Six Sigma, Supply Chain, Logistics Management, Customer Service, Sales, Management, Call Centers, Operations Management, Transportation, Warehousing
Education
California State University-East Bay 1978 — 1980
BS Degree, Educational Psychology
Office Depot Customer Service ManagerOffice DepotAugust 2006 - February 2008
IKON Document Services August 2005 - August 2006
Remedy Intelligent Staffing January 2004 - August 2006
ADEX February 2001 - January 2004
APAC Customer Services July 1999 - February 2001
CompuCom June 1996 - July 1999
Skills
Customer Satisfaction, Shipping, Six Sigma, Supply Chain, Logistics Management, Customer Service, Sales, Management, Call Centers, Operations Management, Transportation, Warehousing
Education
California State University-East Bay 1978 — 1980
BS Degree, Educational Psychology
Stacie Moore's APAC Customer Services Experience 1996 - 1999
Job Director of Human Resources at Precyse Solutions
Industry Information Technology and Services
Experience
Precyse Solutions July 2011 - Present
Scottsdale Healthcare September 2005 - June 2011
PPCNA February 2002 - September 2005
D & Z Microelectronics 2000 - 2002
TeleDirect International 1999 - 2000
APAC Customer Services 1996 - 1999
Electronic Data Systems 1994 - 1996
Skills
Employee Relations, Training, Benefits Administration, Policy, Payroll, Recruiting, Human Resources, Deferred Compensation, New Hire Orientations, HRIS, Interviews, Personnel Management, Onboarding, Workforce Planning, Temporary Placement, Talent Management, Talent Acquisition, Succession Planning, Resume Writing, Performance Management, Organizational..., Management, Labor Relations, Legal Compliance, Job Descriptions, Internet Recruiting, Hiring, HR Policies, FMLA, Employee Training, Employee Engagement, Employee Benefits, Applicant Tracking..., College Recruiting, Employment Law
Education
Grand Canyon University 2006 — 2008
MS, Leadership
Bloomsburg University of Pennsylvania 1988 — 1992
BSBA, Human Resources
Precyse Solutions July 2011 - Present
Scottsdale Healthcare September 2005 - June 2011
PPCNA February 2002 - September 2005
D & Z Microelectronics 2000 - 2002
TeleDirect International 1999 - 2000
APAC Customer Services 1996 - 1999
Electronic Data Systems 1994 - 1996
Skills
Employee Relations, Training, Benefits Administration, Policy, Payroll, Recruiting, Human Resources, Deferred Compensation, New Hire Orientations, HRIS, Interviews, Personnel Management, Onboarding, Workforce Planning, Temporary Placement, Talent Management, Talent Acquisition, Succession Planning, Resume Writing, Performance Management, Organizational..., Management, Labor Relations, Legal Compliance, Job Descriptions, Internet Recruiting, Hiring, HR Policies, FMLA, Employee Training, Employee Engagement, Employee Benefits, Applicant Tracking..., College Recruiting, Employment Law
Education
Grand Canyon University 2006 — 2008
MS, Leadership
Bloomsburg University of Pennsylvania 1988 — 1992
BSBA, Human Resources
Angela Arts's APAC Customer Services Experience December 2005 - March 2007
Job Operational Project Manager at Accuray
Industry Medical Devices
Experience
Accuray December 2013 - Present
Accuray July 2012 - Present
Accuray March 2012 - July 2012
TomoTherapy 2011 - April 2012
TomoTherapy December 2009 - March 2011
Cascade Asset Management April 2007 - December 2009
APAC Customer Services December 2005 - March 2007
Skills
Cross-functional Team..., Training, Process Improvement, Team Building, Project Management, Performance Management, Training Management
Education
Cardinal Stritch University 2008 — 2009
MS, Management
University of Wisconsin-La Crosse 2001 — 2005
BA Communications, Public Relations, Organizational Communication
Accuray December 2013 - Present
Accuray July 2012 - Present
Accuray March 2012 - July 2012
TomoTherapy 2011 - April 2012
TomoTherapy December 2009 - March 2011
Cascade Asset Management April 2007 - December 2009
APAC Customer Services December 2005 - March 2007
Skills
Cross-functional Team..., Training, Process Improvement, Team Building, Project Management, Performance Management, Training Management
Education
Cardinal Stritch University 2008 — 2009
MS, Management
University of Wisconsin-La Crosse 2001 — 2005
BA Communications, Public Relations, Organizational Communication
Turkessa E. Newsone Hill's APAC Customer Services Experience HR GeneralistAPAC Customer ServicesApril 1996 - Present
Job HR Generalist at APAC Customer Services
Industry Human Resources
Experience
APAC Customer Services HR GeneralistAPAC Customer ServicesApril 1996 - Present
Skills
Employee Relations, Benefits Administration, New Hire Orientations, HRIS, Onboarding, Employee Benefits, Applicant Tracking..., Employment Law, Personnel Management, Talent Acquisition, Human Resources, FMLA, Workforce Planning, HR Policies, Employee Engagement, Performance Management, Customer Service, Team Building, Call Centers, Management, Customer Satisfaction, Recruiting, Leadership
Education
Black Hawk College Outreach 2010 — 2010
Certificate of completion, Human Resources Development
Black Hawk College 1993 — 1994
Social Services
Rock Island High School 1989 — 1993
High school
APAC Customer Services HR GeneralistAPAC Customer ServicesApril 1996 - Present
Skills
Employee Relations, Benefits Administration, New Hire Orientations, HRIS, Onboarding, Employee Benefits, Applicant Tracking..., Employment Law, Personnel Management, Talent Acquisition, Human Resources, FMLA, Workforce Planning, HR Policies, Employee Engagement, Performance Management, Customer Service, Team Building, Call Centers, Management, Customer Satisfaction, Recruiting, Leadership
Education
Black Hawk College Outreach 2010 — 2010
Certificate of completion, Human Resources Development
Black Hawk College 1993 — 1994
Social Services
Rock Island High School 1989 — 1993
High school
Jeffery Sparks's APAC Customer Services Experience June 1995 - August 1998
Job Computer and Network Operations Professional Information Management not just for IT
Industry Telecommunications
Experience
Chickasaw Nation Industries, Inc. January 2014 - March 2014
Sprint Nextel January 2001 - December 2009
Sprint January 2001 - May 2004
Star Building Systems June 1996 - May 2000
APAC Customer Services June 1995 - August 1998
Federal Deposit Insurance Corporation November 1988 - May 1995
Speedhorse Publishing and Online Registry Database April 1983 - October 1988
Digicon 1981 - 1983
Skills
Call Center, Problem Solving, Cisco Technologies, Process Improvement, Business Process..., Operations Management, Change Management, Computer Hardware, Telecommunications, Vendor Management, Inbound Marketing, Troubleshooting, Software Documentation, Visio, Customer Satisfaction, Access, Analysis, Aspect ACD, Call Centers, Account Management, Wireless, Networking, Human Resources, VoIP, System Administration, Avaya, IVR, Workforce Management
Education
Marymount University 1994 — 1995
4 hrs, System Analysis DIRM, post grad
University of Dallas 1991 — 1992
12 hrs toward MBA, Telecommunications Management
California State University Stanislaus 1969 — 1971
BA, English Literature
Altus Highschool
Ramey High School
Chickasaw Nation Industries, Inc. January 2014 - March 2014
Sprint Nextel January 2001 - December 2009
Sprint January 2001 - May 2004
Star Building Systems June 1996 - May 2000
APAC Customer Services June 1995 - August 1998
Federal Deposit Insurance Corporation November 1988 - May 1995
Speedhorse Publishing and Online Registry Database April 1983 - October 1988
Digicon 1981 - 1983
Skills
Call Center, Problem Solving, Cisco Technologies, Process Improvement, Business Process..., Operations Management, Change Management, Computer Hardware, Telecommunications, Vendor Management, Inbound Marketing, Troubleshooting, Software Documentation, Visio, Customer Satisfaction, Access, Analysis, Aspect ACD, Call Centers, Account Management, Wireless, Networking, Human Resources, VoIP, System Administration, Avaya, IVR, Workforce Management
Education
Marymount University 1994 — 1995
4 hrs, System Analysis DIRM, post grad
University of Dallas 1991 — 1992
12 hrs toward MBA, Telecommunications Management
California State University Stanislaus 1969 — 1971
BA, English Literature
Altus Highschool
Ramey High School
Victor Harper's APAC Customer Services Experience April 2011 - Present
Job Tier 2 Technical Support at APAC Customer Services
Industry Computer Hardware
Experience
APAC Customer Services April 2011 - Present
GameStop October 2009 - Present
United Parcel Service August 2006 - August 2011
GCM Inc. July 2008 - September 2008
Skills
Windows XP, Troubleshooting, Laptops, HP, Norton Ghost, Windows Vista, Wireless, Computer Hardware, Windows 7, Computer Repair, Customer Service, Inventory Management, Technical Support, Process Improvement, Microsoft Office, Software Installation, Access, Distribution Center..., Printers
Education
Brown College 2006 — 2008
Associates Of Science, Computer Networking
APAC Customer Services April 2011 - Present
GameStop October 2009 - Present
United Parcel Service August 2006 - August 2011
GCM Inc. July 2008 - September 2008
Skills
Windows XP, Troubleshooting, Laptops, HP, Norton Ghost, Windows Vista, Wireless, Computer Hardware, Windows 7, Computer Repair, Customer Service, Inventory Management, Technical Support, Process Improvement, Microsoft Office, Software Installation, Access, Distribution Center..., Printers
Education
Brown College 2006 — 2008
Associates Of Science, Computer Networking
Steve Nephew's APAC Customer Services Experience November 2011 - Present
Job Senior Adviser at APAC Customer Services
Industry Computer Games
Experience
APAC Customer Services November 2011 - Present
Preferred Interactive October 2010 - Present
Activision May 2011 - November 2011
Skills
Video Games, iPhone Support, Mac OS, Photoshop, 3D Studio Max
Education
Brown College 2007 — 2009
BS, Game Design & Development
APAC Customer Services November 2011 - Present
Preferred Interactive October 2010 - Present
Activision May 2011 - November 2011
Skills
Video Games, iPhone Support, Mac OS, Photoshop, 3D Studio Max
Education
Brown College 2007 — 2009
BS, Game Design & Development
Allen Grzeczkowski's APAC Customer Services Experience 2001 - 2002
Job Group Manager Customer Care
Industry Computer Software
Experience
Intuit October 2014 - Present
ESET North America January 2013 - October 2014
AAA June 2008 - January 2013
AAA August 2002 - June 2008
Travelers January 1999 - January 2002
APAC Customer Services 2001 - 2002
Skills
General Insurance, Liability, Underwriting, Health Insurance, Casualty, Life Insurance, Customer Retention, Fixed Annuities, Process Improvement, Customer Service, Sales Management, Training, Strategic Planning, Leadership, Management, Insurance, Call Centers, Property & Casualty..., Account Management, Risk Management, Commercial Insurance, Small Business, B2B, Selling, Direct Sales, Customer Experience, CRM, Customer Satisfaction, Sales Process
Education
California State University San Marcos
Bachelors, Political Science
Insurance Institute of America
Certificate, General Insurance
Insurance Institute of America
Associate; Associate, Personal Insurance; Insurance Services
Poway High
Intuit October 2014 - Present
ESET North America January 2013 - October 2014
AAA June 2008 - January 2013
AAA August 2002 - June 2008
Travelers January 1999 - January 2002
APAC Customer Services 2001 - 2002
Skills
General Insurance, Liability, Underwriting, Health Insurance, Casualty, Life Insurance, Customer Retention, Fixed Annuities, Process Improvement, Customer Service, Sales Management, Training, Strategic Planning, Leadership, Management, Insurance, Call Centers, Property & Casualty..., Account Management, Risk Management, Commercial Insurance, Small Business, B2B, Selling, Direct Sales, Customer Experience, CRM, Customer Satisfaction, Sales Process
Education
California State University San Marcos
Bachelors, Political Science
Insurance Institute of America
Certificate, General Insurance
Insurance Institute of America
Associate; Associate, Personal Insurance; Insurance Services
Poway High
D. Tom Brooks's APAC Customer Services Experience February 2000 - August 2001
Job Team member at J & J Gar Pizza, Inc.
Industry Human Resources
Experience
J & J Gar Pizza, Inc. March 2013 - Present
Unemployed, Seeking entrance into Psychology related career November 2011 - March 2013
Walmart August 2005 - September 2011
APAC Customer Services February 2000 - August 2001
Skills
Time Management, Psychology, Management, Customer Service, PowerPoint, Public Relations, Data Entry, Employee Relations, Retail
Education
Capella University 2011 — 2014
Masters, Counseling Psychology, 3.929
University of Phoenix 2008 — 2010
Bachelors, Psychology, 3.74
Axia College 2006 — 2008
Associate Degree, Business
J & J Gar Pizza, Inc. March 2013 - Present
Unemployed, Seeking entrance into Psychology related career November 2011 - March 2013
Walmart August 2005 - September 2011
APAC Customer Services February 2000 - August 2001
Skills
Time Management, Psychology, Management, Customer Service, PowerPoint, Public Relations, Data Entry, Employee Relations, Retail
Education
Capella University 2011 — 2014
Masters, Counseling Psychology, 3.929
University of Phoenix 2008 — 2010
Bachelors, Psychology, 3.74
Axia College 2006 — 2008
Associate Degree, Business
Steve Quealy's APAC Customer Services Experience September 2009 - Present
Job Customer Service Representative at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services September 2009 - Present
Sovereign City Radio Services September 2008 - January 2009
WOVM 91.1 FM September 2008 - January 2009
KQLX 890 AM / 106.1 FM March 2007 - June 2008
KRWC 1360 AM December 2005 - March 2007
The Janesville Gazette April 2002 - July 2005
Education
Brown College 2005 — 2006
Associate of Applied Science, Radio Broadcasting
University of Wisconsin-Madison 2002 — 2005
Communication Arts
APAC Customer Services September 2009 - Present
Sovereign City Radio Services September 2008 - January 2009
WOVM 91.1 FM September 2008 - January 2009
KQLX 890 AM / 106.1 FM March 2007 - June 2008
KRWC 1360 AM December 2005 - March 2007
The Janesville Gazette April 2002 - July 2005
Education
Brown College 2005 — 2006
Associate of Applied Science, Radio Broadcasting
University of Wisconsin-Madison 2002 — 2005
Communication Arts
David Breech davidbreech@yahoo.com's APAC Customer Services Experience 2002 - 2006
Job CSA 4 at Lowe's
Industry Retail
Experience
Lowe's July 2008 - Present
Lowe's Home Improvement June 2007 - July 2008
Lowe's Home Improvement April 2006 - June 2007
APAC Customer Services 2002 - 2006
Skills
Data Entry, Customer Satisfaction, Retail, Leadership, Time Management, Inventory Management, Telephone Skills, Cashiering, Customer Experience, Training, Merchandising, Call Centers, Team Leadership, Employee Training, Sales, Loss Prevention, Inventory Control, Teamwork, Process Scheduler, Team Building, Microsoft Office, Access, Customer Retention, Research, Politics, Public Policy, American History, Presidency, Interviews, Hiring
Education
California State University-Sacramento 1990 — 1992
Bachelors of Arts, Government
Modesto Junior College 1986 — 1989
Associates of Arts, General Transfer
Oakdale High 1980 — 1982
Bolsa Grande 1978 — 1980
Lowe's July 2008 - Present
Lowe's Home Improvement June 2007 - July 2008
Lowe's Home Improvement April 2006 - June 2007
APAC Customer Services 2002 - 2006
Skills
Data Entry, Customer Satisfaction, Retail, Leadership, Time Management, Inventory Management, Telephone Skills, Cashiering, Customer Experience, Training, Merchandising, Call Centers, Team Leadership, Employee Training, Sales, Loss Prevention, Inventory Control, Teamwork, Process Scheduler, Team Building, Microsoft Office, Access, Customer Retention, Research, Politics, Public Policy, American History, Presidency, Interviews, Hiring
Education
California State University-Sacramento 1990 — 1992
Bachelors of Arts, Government
Modesto Junior College 1986 — 1989
Associates of Arts, General Transfer
Oakdale High 1980 — 1982
Bolsa Grande 1978 — 1980
Ann E. Hoagland's APAC Customer Services Experience March 2013 - October 2014
Job Currently Unemployed
Industry Marketing and Advertising
Experience
APAC Customer Services March 2013 - October 2014
JNET Communications March 2012 - March 2013
Servicom/Jnet Communications March 2012 - March 2013
Claims Recovery Company November 2010 - March 2011
Practice Velocity June 2009 - October 2010
First Source November 2007 - June 2009
Cision January 2004 - November 2007
Blue Cross Blue Shield of Illinois August 1991 - August 2003
Skills
Insurance, Employee Benefits, Healthcare, Customer Service, Training, Data Entry, Call Center, Outlook, Access, Software Documentation, HIPAA, Microsoft Excel, Outbound Marketing, Medical Coding, Medical Billing, Customer Oriented, Customer Satisfaction, Call Centers, Sales, Interviews
Education
Cardinal Stritch University 1991 — 1994
MBA, Business Administration
Eastern Illinois University 1970 — 1975
Bachelors, Education
APAC Customer Services March 2013 - October 2014
JNET Communications March 2012 - March 2013
Servicom/Jnet Communications March 2012 - March 2013
Claims Recovery Company November 2010 - March 2011
Practice Velocity June 2009 - October 2010
First Source November 2007 - June 2009
Cision January 2004 - November 2007
Blue Cross Blue Shield of Illinois August 1991 - August 2003
Skills
Insurance, Employee Benefits, Healthcare, Customer Service, Training, Data Entry, Call Center, Outlook, Access, Software Documentation, HIPAA, Microsoft Excel, Outbound Marketing, Medical Coding, Medical Billing, Customer Oriented, Customer Satisfaction, Call Centers, Sales, Interviews
Education
Cardinal Stritch University 1991 — 1994
MBA, Business Administration
Eastern Illinois University 1970 — 1975
Bachelors, Education
Christine Hardenburg, MBA's APAC Customer Services Experience 2007 - 2008
Job Financial Analyst Fixed Assets at Indiana Packers Corporation
Industry Food Production
Experience
Indiana Packers Corporation 2014 - Present
Fenwal, Inc., a Fresenius Kabi Company 2012 - 2014
Sysmex America, Inc. 2008 - 2012
APAC Customer Services 2007 - 2008
Kraft Foods 2006 - 2007
Kraft Foods 2004 - 2006
Kraft Foods 2002 - 2004
Kraft Foods - Claussen Pickle Company 1999 - 2002
S.H. Christiansen, Inc. 1997 - 1999
Northwestern Illinois Area Agency on Aging (NIAAA) 1995 - 1997
Skills
Financial Analysis, General Ledger, Cost Accounting, Budget Process, Capital Budgeting, Fixed Assets, Project Accounting, Month End Close, SOX 404, Balance Sheet Review, Inventory Analysis, CPA Candidate, Monthly Reconciliations, Trial Balance, Cash Flow, Employee Training, Financial Reporting, SAP, Oracle Financial, Lawson Accounting, Hyperion Financial..., Business Objects, Crystal Prism, Great Plains Software, A/S 400, Microsoft Office, Business Process..., Variance Analysis, Financial Forecasting, Auditing, Restatements, Accounts Payable, Shared Service Center, Account Reconciliation
Education
Cardinal Stritch University
Masters, MBA
St. Mary-of-the-Woods College
Bachelor of Science, Accounting
Indiana Packers Corporation 2014 - Present
Fenwal, Inc., a Fresenius Kabi Company 2012 - 2014
Sysmex America, Inc. 2008 - 2012
APAC Customer Services 2007 - 2008
Kraft Foods 2006 - 2007
Kraft Foods 2004 - 2006
Kraft Foods 2002 - 2004
Kraft Foods - Claussen Pickle Company 1999 - 2002
S.H. Christiansen, Inc. 1997 - 1999
Northwestern Illinois Area Agency on Aging (NIAAA) 1995 - 1997
Skills
Financial Analysis, General Ledger, Cost Accounting, Budget Process, Capital Budgeting, Fixed Assets, Project Accounting, Month End Close, SOX 404, Balance Sheet Review, Inventory Analysis, CPA Candidate, Monthly Reconciliations, Trial Balance, Cash Flow, Employee Training, Financial Reporting, SAP, Oracle Financial, Lawson Accounting, Hyperion Financial..., Business Objects, Crystal Prism, Great Plains Software, A/S 400, Microsoft Office, Business Process..., Variance Analysis, Financial Forecasting, Auditing, Restatements, Accounts Payable, Shared Service Center, Account Reconciliation
Education
Cardinal Stritch University
Masters, MBA
St. Mary-of-the-Woods College
Bachelor of Science, Accounting
Garlene Coleman's APAC Customer Services Experience October 1997 - December 1998
Job Telecommunications Professional
Industry Telecommunications
Experience
AT&T January 2009 - April 2009
AT&T February 2003 - January 2008
Wellington Synthetic Fibers February 1993 - March 2005
BellSouth Telecommunications February 2000 - May 2002
APAC Customer Services October 1997 - December 1998
Beaulieu Fibers March 1995 - January 1997
Skills
Microsoft Excel, Microsoft Word, Oracle, Typing, Data Entry
Education
Bowie State University 1990 — 1991
Mass Communication/Media Studies
Batesburg-Leesville High School 1986 — 1990
AT&T January 2009 - April 2009
AT&T February 2003 - January 2008
Wellington Synthetic Fibers February 1993 - March 2005
BellSouth Telecommunications February 2000 - May 2002
APAC Customer Services October 1997 - December 1998
Beaulieu Fibers March 1995 - January 1997
Skills
Microsoft Excel, Microsoft Word, Oracle, Typing, Data Entry
Education
Bowie State University 1990 — 1991
Mass Communication/Media Studies
Batesburg-Leesville High School 1986 — 1990
Earth Wactor's APAC Customer Services Experience May 1993 - August 1995
Job Student at Central Carolina Technical College
Industry Food & Beverages
Experience
Grayson Technical Training May 2012 - Present
Earth's Catering January 1977 - Present
WactorFamily 1959 - 2014
lady kids January 2005 - March 2011
wafflehouse January 1996 - December 2005
APAC Customer Services May 1993 - August 1995
Designs For Vision August 1980 - September 1981
Skills
Caterer, Traveling Secretary, Entreprenuer establisher, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Teamwork, Customer Service, Data Entry, English, Photoshop, Time Management, Windows, Outlook, Research, Access, Event Planning, Social Media, Filing, Public Speaking, Spanish, Microsoft Office 2007, Administration, Administrative...
Education
Central Carolina Technical College 2011 — 2014
Associate, MKT/ AOT / Retail Merchandiser
Florence Darlingtin Tech 2008 — 2010
Retail Merchandising, Mktg, retail Sales, Advertising
Beta Tech 2005 — 2007
Certified, CAS
Intl Career Institute 1978 — 1980
Executive Secretary, Clerical/ Dictation/Shorthand/Filing, /General Office Skills
Grayson Technical Training May 2012 - Present
Earth's Catering January 1977 - Present
WactorFamily 1959 - 2014
lady kids January 2005 - March 2011
wafflehouse January 1996 - December 2005
APAC Customer Services May 1993 - August 1995
Designs For Vision August 1980 - September 1981
Skills
Caterer, Traveling Secretary, Entreprenuer establisher, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Teamwork, Customer Service, Data Entry, English, Photoshop, Time Management, Windows, Outlook, Research, Access, Event Planning, Social Media, Filing, Public Speaking, Spanish, Microsoft Office 2007, Administration, Administrative...
Education
Central Carolina Technical College 2011 — 2014
Associate, MKT/ AOT / Retail Merchandiser
Florence Darlingtin Tech 2008 — 2010
Retail Merchandising, Mktg, retail Sales, Advertising
Beta Tech 2005 — 2007
Certified, CAS
Intl Career Institute 1978 — 1980
Executive Secretary, Clerical/ Dictation/Shorthand/Filing, /General Office Skills
Justin McAllan's APAC Customer Services Experience May 2014 - August 2014
Job Student at Northeast Wisconsin Technical College
Industry Information Technology and Services
Experience
McDonald's Corporation August 2014 - Present
APAC Customer Services May 2014 - August 2014
Me April 2014 - June 2014
Unlimited Services November 2007 - June 2011
Pendl Companies September 2006 - November 2007
Mega Media Exchange September 2003 - September 2006
Skills
Web Development, HTML, CSS, JavaScript, PHP, MySQL, Java, SQL, Photoshop, HTML 5, jQuery, Windows
Education
Northeast Wisconsin Technical College 2011 — 2013
Associates Degree, Web Development
Caldwell Community College and Technical Institute 2000 — 2002
McDonald's Corporation August 2014 - Present
APAC Customer Services May 2014 - August 2014
Me April 2014 - June 2014
Unlimited Services November 2007 - June 2011
Pendl Companies September 2006 - November 2007
Mega Media Exchange September 2003 - September 2006
Skills
Web Development, HTML, CSS, JavaScript, PHP, MySQL, Java, SQL, Photoshop, HTML 5, jQuery, Windows
Education
Northeast Wisconsin Technical College 2011 — 2013
Associates Degree, Web Development
Caldwell Community College and Technical Institute 2000 — 2002
Monique Barton's APAC Customer Services Experience July 2012 - April 2014
Job Customer Service Representative
Industry Consumer Services
Experience
Sleep Number by Select Comfort April 2014 - Present
APAC Customer Services July 2012 - April 2014
Walmart November 2011 - December 2011
Skills
Writing, Creative Writing, Adobe Audition, Computers, Microsoft Word, Customer Service, Communication, Telephone
Education
Brown College 2010 — 2011
N/A, Radio Broadcasting, N/A
Anoka High School 2006 — 2010
Diploma, General, Graduated
Sleep Number by Select Comfort April 2014 - Present
APAC Customer Services July 2012 - April 2014
Walmart November 2011 - December 2011
Skills
Writing, Creative Writing, Adobe Audition, Computers, Microsoft Word, Customer Service, Communication, Telephone
Education
Brown College 2010 — 2011
N/A, Radio Broadcasting, N/A
Anoka High School 2006 — 2010
Diploma, General, Graduated
Ivan Richwalski's APAC Customer Services Experience July 2009 - June 2011
Job System Administrator / Developer
Industry Internet
Experience
Self Employed June 2011 - Present
APAC Customer Services July 2009 - June 2011
ZeroHour Technology September 2000 - June 2004
Marathon Communications / Tamzen New Media November 1997 - August 2000
Green Bay Online / Digital Magic Interactive March 1995 - September 1997
Skills
Web Development, Servers, Perl, HTML 5, Apache, Web Design, Solaris, Unix Operating Systems, Apache Web Server, PHP, MySQL, CSS, Unix Shell Scripting, jQuery, NFS
Education
Carroll College 1991 — 1995
Computer Science
Self Employed June 2011 - Present
APAC Customer Services July 2009 - June 2011
ZeroHour Technology September 2000 - June 2004
Marathon Communications / Tamzen New Media November 1997 - August 2000
Green Bay Online / Digital Magic Interactive March 1995 - September 1997
Skills
Web Development, Servers, Perl, HTML 5, Apache, Web Design, Solaris, Unix Operating Systems, Apache Web Server, PHP, MySQL, CSS, Unix Shell Scripting, jQuery, NFS
Education
Carroll College 1991 — 1995
Computer Science
Terri Diers's APAC Customer Services Experience 1994 - 1997
Job Seeking position in Project or Account management
Industry Consumer Services
Experience
Self Employed Musician and Private Instructor 2006 - 2015
TNS 1997 - 1998
APAC Customer Services 1994 - 1997
Skills
Microsoft Project, Microsoft Excel, Research, Customer Service, Windows, English, Photoshop, Microsoft Office, Public Speaking, Project Management, Outlook, Management, PowerPoint, Microsoft Word
Education
Bowling Green State University 1986 — 1991
Bachelor of Science (B.S.), Economics
Self Employed Musician and Private Instructor 2006 - 2015
TNS 1997 - 1998
APAC Customer Services 1994 - 1997
Skills
Microsoft Project, Microsoft Excel, Research, Customer Service, Windows, English, Photoshop, Microsoft Office, Public Speaking, Project Management, Outlook, Management, PowerPoint, Microsoft Word
Education
Bowling Green State University 1986 — 1991
Bachelor of Science (B.S.), Economics
Che Clark's APAC Customer Services Experience July 2014 - March 2015
Job Registered Health Information Technician
Industry Hospital & Health Care
Experience
Uber March 2015 - Present
APAC Customer Services July 2014 - March 2015
McDonald's Corporation December 2013 - January 2015
Great Lakes Higher Education Corporation and Affiliates October 2013 - December 2013
The Recovery Center July 2013 - September 2013
HealthPartners 2008 - 2012
Saint Paul College October 2006 - May 2008
The Family Place October 2006 - April 2007
Human Solutions April 2004 - January 2006
Skills
Customer Service, Medical Terminology, Healthcare Information..., Medical Coding, Healthcare, ICD-9, Phlebotomy, Clerical Skills, Eye for Details, EKG, Software Documentation, Fax, Management, CPR Certified, Invoicing, Data Entry, Training, Epic Systems, Typing, Medical Records, ICD-9-CM, ICD-10, CPT, HCPCS
Education
Rochester Community and Technical College 2012 — 2015
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
Century College 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Medical Office Assistant/Specialist
Uber March 2015 - Present
APAC Customer Services July 2014 - March 2015
McDonald's Corporation December 2013 - January 2015
Great Lakes Higher Education Corporation and Affiliates October 2013 - December 2013
The Recovery Center July 2013 - September 2013
HealthPartners 2008 - 2012
Saint Paul College October 2006 - May 2008
The Family Place October 2006 - April 2007
Human Solutions April 2004 - January 2006
Skills
Customer Service, Medical Terminology, Healthcare Information..., Medical Coding, Healthcare, ICD-9, Phlebotomy, Clerical Skills, Eye for Details, EKG, Software Documentation, Fax, Management, CPR Certified, Invoicing, Data Entry, Training, Epic Systems, Typing, Medical Records, ICD-9-CM, ICD-10, CPT, HCPCS
Education
Rochester Community and Technical College 2012 — 2015
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
Century College 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Medical Office Assistant/Specialist
Jerilyn Noble's APAC Customer Services Experience June 2004 - July 2005
Job Attended Colorado Technical UniversityOnline
Industry Hospital & Health Care
Experience
Wendy's August 2005 - January 2009
APAC Customer Services June 2004 - July 2005
Skills
Customer Service, Office 2010, Typing, Filing
Education
Colorado Technical University-Online 2010 — 2013
Associate's degree of Allied Health Science, Medical billing and coding
Cayuga County Community College 1994 — 1996
Associate's degree Office Practice, Secretarial skills
Wendy's August 2005 - January 2009
APAC Customer Services June 2004 - July 2005
Skills
Customer Service, Office 2010, Typing, Filing
Education
Colorado Technical University-Online 2010 — 2013
Associate's degree of Allied Health Science, Medical billing and coding
Cayuga County Community College 1994 — 1996
Associate's degree Office Practice, Secretarial skills
Stephanie Zella's APAC Customer Services Experience October 2013 - July 2014
Job Consultant at Clinique
Industry Cosmetics
Experience
Clinique March 2015 - Present
Bare Escentuals November 2014 - March 2015
Younique Products July 2014 - March 2015
APAC Customer Services October 2013 - July 2014
Altig - American Income Life Insurance Company July 2013 - October 2013
Whimsical Practicality March 2010 - July 2013
New Horizon Software Solutions Inc July 2007 - November 2008
Drs. Dennis and Marc Bobik, DPM February 2006 - April 2007
Skills
Logistics, Software Documentation, Operations Management, Inventory Management, Process Improvement, Customer Satisfaction, Healthcare, Health Insurance, Sales, Sales Management, Human Resources, Medicaid, Medicare Advantage, Medicare, Medicare Part D
Education
Carrington College-Boise 2013 — 2013
Medical Billing and Coding
Clinique March 2015 - Present
Bare Escentuals November 2014 - March 2015
Younique Products July 2014 - March 2015
APAC Customer Services October 2013 - July 2014
Altig - American Income Life Insurance Company July 2013 - October 2013
Whimsical Practicality March 2010 - July 2013
New Horizon Software Solutions Inc July 2007 - November 2008
Drs. Dennis and Marc Bobik, DPM February 2006 - April 2007
Skills
Logistics, Software Documentation, Operations Management, Inventory Management, Process Improvement, Customer Satisfaction, Healthcare, Health Insurance, Sales, Sales Management, Human Resources, Medicaid, Medicare Advantage, Medicare, Medicare Part D
Education
Carrington College-Boise 2013 — 2013
Medical Billing and Coding
Benith Long's APAC Customer Services Experience September 2014 - Present
Job Customer Service at APAC Customer Services
Industry Retail
Experience
APAC Customer Services September 2014 - Present
Sears Holdings Corporation May 2002 - May 2013
Sears Holdings Corporation 2002 - 2013
Skills
Customer Service, Retail, Sales, Inventory Management, Merchandising, Management, Customer Satisfaction, Time Management, Visual Merchandising, Microsoft Office
Education
Colorado Technical University 2011 — 2016
Bachelor's degree, Accounting
Brookstone College-Greensboro 1989 — 1991
Associate's degree, Accounting
APAC Customer Services September 2014 - Present
Sears Holdings Corporation May 2002 - May 2013
Sears Holdings Corporation 2002 - 2013
Skills
Customer Service, Retail, Sales, Inventory Management, Merchandising, Management, Customer Satisfaction, Time Management, Visual Merchandising, Microsoft Office
Education
Colorado Technical University 2011 — 2016
Bachelor's degree, Accounting
Brookstone College-Greensboro 1989 — 1991
Associate's degree, Accounting
Daniel Wooten's APAC Customer Services Experience March 2014 - Present
Job
Industry Information Technology and Services
Experience
APAC Customer Services March 2014 - Present
Dell July 2005 - November 2010
TEKsystems April 2003 - July 2005
Skills
Windows, Call Centers, Leadership, Outlook, Microsoft Word, Customer Service, PowerPoint, Process Improvement, Troubleshooting, Management, Microsoft Excel, Training, Sales, Team Leadership, Microsoft Office, Research, Team Building, Recruiting, Vendor Management, Time Management, Operations Management, Team Management, CRM, Coaching, Technical Support, Account Management, Access, Customer Satisfaction, Software Documentation, Human Resources
Education
Rutledge College 1986 — 1989
Data Processing, Computer Science, 2.93
Campbell University 1980 — 1982
None
APAC Customer Services March 2014 - Present
Dell July 2005 - November 2010
TEKsystems April 2003 - July 2005
Skills
Windows, Call Centers, Leadership, Outlook, Microsoft Word, Customer Service, PowerPoint, Process Improvement, Troubleshooting, Management, Microsoft Excel, Training, Sales, Team Leadership, Microsoft Office, Research, Team Building, Recruiting, Vendor Management, Time Management, Operations Management, Team Management, CRM, Coaching, Technical Support, Account Management, Access, Customer Satisfaction, Software Documentation, Human Resources
Education
Rutledge College 1986 — 1989
Data Processing, Computer Science, 2.93
Campbell University 1980 — 1982
None
Cheri Harper's APAC Customer Services Experience October 2014 - February 2015
Job Insurance Professional
Industry Insurance
Experience
Aerotek February 2015 - May 2015
APAC Customer Services October 2014 - February 2015
Humana 2014 - 2014
Express Scripts September 2013 - October 2013
CVS Caremark Corporation July 2012 - August 2013
Walgreens September 2011 - July 2012
Skills
Customer Service, Computers
Education
Brigham Young University 1994 — 2003
Bachelor of Science (BS), Human Biology
Aerotek February 2015 - May 2015
APAC Customer Services October 2014 - February 2015
Humana 2014 - 2014
Express Scripts September 2013 - October 2013
CVS Caremark Corporation July 2012 - August 2013
Walgreens September 2011 - July 2012
Skills
Customer Service, Computers
Education
Brigham Young University 1994 — 2003
Bachelor of Science (BS), Human Biology
Muriel King's APAC Customer Services Experience June 2012 - August 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Mercy Hospital April 2012 - Present
The Connection 2014 - 2014
APAC Customer Services June 2012 - August 2013
Skills
Customer Service, Clerical Skills, Retail, Call Centers
Education
Blackhawk Technical College 2008 — 2010
Westinghouse Vocational High School 1987 — 1991
High School Diploma, Foodservice/Academics
Mercy Hospital April 2012 - Present
The Connection 2014 - 2014
APAC Customer Services June 2012 - August 2013
Skills
Customer Service, Clerical Skills, Retail, Call Centers
Education
Blackhawk Technical College 2008 — 2010
Westinghouse Vocational High School 1987 — 1991
High School Diploma, Foodservice/Academics
Maria Karas's APAC Customer Services Experience 2013 - 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2013 - 2014
Restaurant April 2005 - May 2011
Skills
Customer Engagement
Education
Central Piedmont Community College
APAC Customer Services 2013 - 2014
Restaurant April 2005 - May 2011
Skills
Customer Engagement
Education
Central Piedmont Community College
Daniel Shue's APAC Customer Services Experience January 2005 - October 2014
Job Customer Relationship Specialist at The Hartford
Industry Information Technology and Services
Experience
The Hartford October 2014 - Present
APAC Customer Services January 2005 - October 2014
Skills
Customer Service, Call Centers, Customer Experience, Outlook, Management, Leadership, Troubleshooting, Access, Customer Retention, Microsoft Excel, Process Improvement, Time Management, Coaching, Sales, Training, Active Directory, IP Networking, PC building, Networking, Linux, Windows 7, Windows Server, Information Technology
Education
Bryant & Stratton College 2013 — 2015
Associate of Arts and Sciences (AAS), Networking Technology
The Hartford October 2014 - Present
APAC Customer Services January 2005 - October 2014
Skills
Customer Service, Call Centers, Customer Experience, Outlook, Management, Leadership, Troubleshooting, Access, Customer Retention, Microsoft Excel, Process Improvement, Time Management, Coaching, Sales, Training, Active Directory, IP Networking, PC building, Networking, Linux, Windows 7, Windows Server, Information Technology
Education
Bryant & Stratton College 2013 — 2015
Associate of Arts and Sciences (AAS), Networking Technology
Aaron O'Dell's APAC Customer Services Experience July 2007 - May 2008
Job Client Services Manager II at XO Communications
Industry Telecommunications
Experience
XO Communications November 2012 - Present
DET Distributing Company June 2010 - November 2012
hhgregg November 2008 - June 2010
APAC Customer Services July 2007 - May 2008
APAC Customer Services July 2006 - July 2007
Skills
Customer Service, Account Management, Management, Microsoft Office, Sales, Leadership, Networking, Marketing, Strategic Planning, Social Networking
Education
Black Hawk College
XO Communications November 2012 - Present
DET Distributing Company June 2010 - November 2012
hhgregg November 2008 - June 2010
APAC Customer Services July 2007 - May 2008
APAC Customer Services July 2006 - July 2007
Skills
Customer Service, Account Management, Management, Microsoft Office, Sales, Leadership, Networking, Marketing, Strategic Planning, Social Networking
Education
Black Hawk College
Williams Lea
StarTek
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC