APAC Customer Services
Industry: Outsourcing company
DescriptionHeadquarters: Bannockburn, Illinois, United States CEO: Kevin T. Keleghan (13 Sep 2010–) Founder: Theodore G Schwartz Founded: 1973 Parent organization: NCO Group Subsidiary: jurisdiction of organization
APAC Customer Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at APAC Customer Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
APAC Customer Services Salaries. You can even request information on how much does APAC Customer Services pay if you want to. Learn about salaries, pros and cons of working for APAC Customer Services directly from the past employees.
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1,809 APAC Customer Services employees in database. Find out everything there's to know about APAC Customer Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
APAC Customer Services Employees
Employee
Years
Job
Industry
Cynthia Boyd Cynthia Boyd's APAC Customer Services Experience July 2001 - February 2002
Job NDT Tech, Quality, Customer Service
Industry Consumer Services
Experience
Plygem June 2014 - December 2014
eBay Enterprise April 2014 - June 2014
Faneuil Inc October 2013 - March 2014
The Results Companies May 2011 - January 2013
The Results Companies September 2009 - May 2011
The Results Companies January 2007 - March 2008
The Results Companies October 2006 - January 2007
Fairy Stone State Park May 2004 - October 2006
APAC Customer Services July 2001 - February 2002
USAF June 1997 - December 2000
Skills
BPO, Call Centers, Workforce Management, Contact Centers, Quality Assurance, Call Center Development, Customer Experience, Inbound Marketing, Outsourcing, Vendor Management, Process Improvement, Customer Satisfaction, Metrics, Telemarketing, Avaya, IEX, Performance Management, Customer Retention, Business Process..., Operations Management, Contact Center..., IEX Total View, Analysis, Coaching, Leadership, Team Building, Call Center..., SharePoint, Capacity Planning, Process Excellence, IVR, Forecasting, Key Performance..., Technical Support
Education
National College of Business and Technology 2004 — 2006
Associate of Science Degree, Administrative Office Professional
Nondestructive Inspection Vocational School NAS 1997 — 1997
Nondestructive Inspection Certification, Nondestructive Inspection
Ferrum College 1994 — 1995
Bassett High School 1990 — 1994
Plygem June 2014 - December 2014
eBay Enterprise April 2014 - June 2014
Faneuil Inc October 2013 - March 2014
The Results Companies May 2011 - January 2013
The Results Companies September 2009 - May 2011
The Results Companies January 2007 - March 2008
The Results Companies October 2006 - January 2007
Fairy Stone State Park May 2004 - October 2006
APAC Customer Services July 2001 - February 2002
USAF June 1997 - December 2000
Skills
BPO, Call Centers, Workforce Management, Contact Centers, Quality Assurance, Call Center Development, Customer Experience, Inbound Marketing, Outsourcing, Vendor Management, Process Improvement, Customer Satisfaction, Metrics, Telemarketing, Avaya, IEX, Performance Management, Customer Retention, Business Process..., Operations Management, Contact Center..., IEX Total View, Analysis, Coaching, Leadership, Team Building, Call Center..., SharePoint, Capacity Planning, Process Excellence, IVR, Forecasting, Key Performance..., Technical Support
Education
National College of Business and Technology 2004 — 2006
Associate of Science Degree, Administrative Office Professional
Nondestructive Inspection Vocational School NAS 1997 — 1997
Nondestructive Inspection Certification, Nondestructive Inspection
Ferrum College 1994 — 1995
Bassett High School 1990 — 1994
Courtney Whitaker Courtney Whitaker's APAC Customer Services Experience September 2013 - August 2014
Job Customer Care Specialist at The Gaylord Opryland Resort
Industry Higher Education
Experience
Gaylord Opryland Resort August 2014 - Present
APAC Customer Services September 2013 - August 2014
Publix Super Markets March 2011 - April 2014
WFTS-TV May 2013 - August 2013
MOR TV August 2012 - December 2012
WUSF Public Broadcasting August 2012 - December 2012
Intern at College of Arts and Sciences January 2012 - May 2012
Skills
Film Editing, Film Production, Voice Over, Adobe Presenter, Microsoft Office, Microsoft Word, iMovie, Storytelling, Editing, Multimedia, Social Networking, Video Editing, Facebook, Broadcast Journalism, Final Cut Pro, Broadcast, Video Production, Premiere, Camera Operating, Video, Photography, Audio Editing, Broadcast Television, Producing, Television, AP Style, Non-linear Editing, Journalism, PowerPoint, Customer Service, Social Media, Time Management, Microsoft Excel, Interviews, Writing
Education
University of South Florida 2011 — 2013
Bachelor of Arts (BA), Mass Comunications, Senior
Florida Gulf Coast University 2008 — 2010
Associate of Arts (A.A.), Mass Communication/Media Studies
Gaylord Opryland Resort August 2014 - Present
APAC Customer Services September 2013 - August 2014
Publix Super Markets March 2011 - April 2014
WFTS-TV May 2013 - August 2013
MOR TV August 2012 - December 2012
WUSF Public Broadcasting August 2012 - December 2012
Intern at College of Arts and Sciences January 2012 - May 2012
Skills
Film Editing, Film Production, Voice Over, Adobe Presenter, Microsoft Office, Microsoft Word, iMovie, Storytelling, Editing, Multimedia, Social Networking, Video Editing, Facebook, Broadcast Journalism, Final Cut Pro, Broadcast, Video Production, Premiere, Camera Operating, Video, Photography, Audio Editing, Broadcast Television, Producing, Television, AP Style, Non-linear Editing, Journalism, PowerPoint, Customer Service, Social Media, Time Management, Microsoft Excel, Interviews, Writing
Education
University of South Florida 2011 — 2013
Bachelor of Arts (BA), Mass Comunications, Senior
Florida Gulf Coast University 2008 — 2010
Associate of Arts (A.A.), Mass Communication/Media Studies
Kylie Lucas Kylie Lucas's APAC Customer Services Experience August 2006 - July 2007
Job Marketing and Networking
Industry Marketing and Advertising
Experience
T-Mobile June 2015 - Present
Communication Solutions Inc April 2014 - July 2015
TeleTech May 2013 - October 2013
Prithvi Catalytic May 2012 - February 2013
JP Morgan Chase April 2008 - September 2011
APAC Customer Services August 2006 - July 2007
US Air Force March 2001 - January 2005
Skills
Customer Service, Microsoft Office, Networking, Outlook, Microsoft Excel, Sales, Social Media Marketing, Social Media, Team Building, Call Centers, Customer Satisfaction, Process Improvement, Leadership, Coaching, Salesforce.com, Advertising, Marketing Strategy, Sales Management, Customer Experience
Education
Drury University 2008 — 2013
Bachelors, Public relations/advertising
Drury University 2008 — 2013
Strafford High School 1996 — 1999
Diploma, General
T-Mobile June 2015 - Present
Communication Solutions Inc April 2014 - July 2015
TeleTech May 2013 - October 2013
Prithvi Catalytic May 2012 - February 2013
JP Morgan Chase April 2008 - September 2011
APAC Customer Services August 2006 - July 2007
US Air Force March 2001 - January 2005
Skills
Customer Service, Microsoft Office, Networking, Outlook, Microsoft Excel, Sales, Social Media Marketing, Social Media, Team Building, Call Centers, Customer Satisfaction, Process Improvement, Leadership, Coaching, Salesforce.com, Advertising, Marketing Strategy, Sales Management, Customer Experience
Education
Drury University 2008 — 2013
Bachelors, Public relations/advertising
Drury University 2008 — 2013
Strafford High School 1996 — 1999
Diploma, General
Jennifer Pritchard Jennifer Pritchard's APAC Customer Services Experience June 2005 - April 2006
Job Owner / Photographer
Industry Photography
Experience
Capture the Moment Photography January 2009 - Present
Bank of America March 2008 - October 2013
AT&T March 2006 - December 2008
APAC Customer Services June 2005 - April 2006
Skills
Photography, Photography Studio, WordPress, Social Media, Web Design, Graphic Design, Lightroom, Portrait Photography, Blogging, Customer Service, CSS, Microsoft Office, HTML, Typography, Photos, Film, Sales, Customer Retention, Call Centers, Photoshop, Digital Photography, Studio Lighting, Advertising, Marketing, Social Media Marketing, Project Management, Marketing Strategy, Microsoft Word, Customer Satisfaction, Email Marketing, Sales Management, Mobile Devices, Team Building, Leadership, Online Marketing, Management, Online Advertising, Account Management, Strategic Planning, Marketing Communications, Product Marketing, Public Speaking, Public Relations, New Business Development, Budgets, Sales Operations, Event Photography, Social Networking, Time Management, Adobe Creative Suite
Education
The Art Institute of Pittsburgh-Online Division 2013 — 2017
Bachelor of Fine Arts (B.F.A.), Photography, A
Full Sail University 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Web/Multimedia Management and Webmaster
Kaplan University 2009 — 2010
Bachelor of Applied Science (B.A.Sc.), Information Technology with emphasis in Web Design and Development
Capture the Moment Photography January 2009 - Present
Bank of America March 2008 - October 2013
AT&T March 2006 - December 2008
APAC Customer Services June 2005 - April 2006
Skills
Photography, Photography Studio, WordPress, Social Media, Web Design, Graphic Design, Lightroom, Portrait Photography, Blogging, Customer Service, CSS, Microsoft Office, HTML, Typography, Photos, Film, Sales, Customer Retention, Call Centers, Photoshop, Digital Photography, Studio Lighting, Advertising, Marketing, Social Media Marketing, Project Management, Marketing Strategy, Microsoft Word, Customer Satisfaction, Email Marketing, Sales Management, Mobile Devices, Team Building, Leadership, Online Marketing, Management, Online Advertising, Account Management, Strategic Planning, Marketing Communications, Product Marketing, Public Speaking, Public Relations, New Business Development, Budgets, Sales Operations, Event Photography, Social Networking, Time Management, Adobe Creative Suite
Education
The Art Institute of Pittsburgh-Online Division 2013 — 2017
Bachelor of Fine Arts (B.F.A.), Photography, A
Full Sail University 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Web/Multimedia Management and Webmaster
Kaplan University 2009 — 2010
Bachelor of Applied Science (B.A.Sc.), Information Technology with emphasis in Web Design and Development
Gilbert Otero Gilbert Otero's APAC Customer Services Experience July 2013 - Present
Job Customer Service TL Supervisor at APAC Customer Services
Industry Real Estate
Experience
APAC Customer Services July 2013 - Present
Self-employed June 2013 - Present
C.E.R.T 2013 - 2015
Skills
Research, Customer Service, Microsoft Office, Real Estate, Negotiation
Education
Estrella Mountain Community College 2006 — 2011
Associate's Degree, Criminal Justice/Police Science, 3.4
Estrella Mountain Community College
Associate of Arts (A.A.), Social Work, 3.4
Estrella Mountain Community College
Associate's Degree, General Studies, 3.4
APAC Customer Services July 2013 - Present
Self-employed June 2013 - Present
C.E.R.T 2013 - 2015
Skills
Research, Customer Service, Microsoft Office, Real Estate, Negotiation
Education
Estrella Mountain Community College 2006 — 2011
Associate's Degree, Criminal Justice/Police Science, 3.4
Estrella Mountain Community College
Associate of Arts (A.A.), Social Work, 3.4
Estrella Mountain Community College
Associate's Degree, General Studies, 3.4
karen northcutt karen northcutt's APAC Customer Services Experience June 2008 - May 2009
Job repair operator at Securaplane
Industry Electrical/Electronic Manufacturing
Experience
Securaplane March 2013 - Present
mastek May 2009 - February 2013
GE Healthcare October 2001 - December 2009
APAC Customer Services June 2008 - May 2009
Skills
Manufacturing, Lean Manufacturing, Materials Management, Microsoft Office, Continuous Improvement, Forklift Operator, Inventory Management, Electronics, MRP, Customer Service, Inventory Control, Microsoft Excel, Warehousing, Logistics, Six Sigma, 5S, Troubleshooting, Microsoft Word, Material Handling, Supply Chain Management, Process Improvement
Education
Eastfield College
Associate's degree, Industrial Electronics Technology/Technician
El Rio Community College
Associates, Substance Abuse/Addiction Counseling
Securaplane March 2013 - Present
mastek May 2009 - February 2013
GE Healthcare October 2001 - December 2009
APAC Customer Services June 2008 - May 2009
Skills
Manufacturing, Lean Manufacturing, Materials Management, Microsoft Office, Continuous Improvement, Forklift Operator, Inventory Management, Electronics, MRP, Customer Service, Inventory Control, Microsoft Excel, Warehousing, Logistics, Six Sigma, 5S, Troubleshooting, Microsoft Word, Material Handling, Supply Chain Management, Process Improvement
Education
Eastfield College
Associate's degree, Industrial Electronics Technology/Technician
El Rio Community College
Associates, Substance Abuse/Addiction Counseling
Trisha Hunt Trisha Hunt's APAC Customer Services Experience January 2012 - January 2015
Job Buyer's Assistant at Von Maur
Industry Outsourcing/Offshoring
Experience
Von Maur January 2015 - Present
APAC Customer Services January 2012 - January 2015
Skills
Administrative..., Call Centers, Customer Service, Data Entry, Telephone Skills, Customer Satisfaction, Outlook, Leadership, Marketing, Strategic Planning, Public Speaking, Account Management, Nonprofits, Microsoft Word, Event Planning, Microsoft Excel, Team Building
Education
St. Ambrose University 2007 — 2009
Sociology
Eastern Iowa Community College District 2005 — 2007
Associate of Arts (A.A.), Sociology
Von Maur January 2015 - Present
APAC Customer Services January 2012 - January 2015
Skills
Administrative..., Call Centers, Customer Service, Data Entry, Telephone Skills, Customer Satisfaction, Outlook, Leadership, Marketing, Strategic Planning, Public Speaking, Account Management, Nonprofits, Microsoft Word, Event Planning, Microsoft Excel, Team Building
Education
St. Ambrose University 2007 — 2009
Sociology
Eastern Iowa Community College District 2005 — 2007
Associate of Arts (A.A.), Sociology
Rebecca Hinman Rebecca Hinman's APAC Customer Services Experience January 2013 - Present
Job Operations Manager at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services January 2013 - Present
GC Services 2011 - 2012
Progressive Insurance 2007 - 2011
McDonald's Corporation December 2004 - October 2008
Skills
Leadership, Management, Customer Satisfaction, Leadership Development, Process Improvement, Operations Management, Call Centers, BPO, Team Building, Teamwork, Hiring, Negotiation, Customer Service, Customer Experience, Training, Performance Management, Insurance, Coaching, Recruiting, Budgets, Employee Relations, Time Management, Vendor Management, Sales, Microsoft Office, Employee Training, Analysis, Team Leadership, Customer Retention, Human Resources, Administration, CRM, Team Management, Outlook, Retail
Education
Florida Metropolitan University 2003 — 2007
Bachelor's degree, Business Administration and Management, General
APAC Customer Services January 2013 - Present
GC Services 2011 - 2012
Progressive Insurance 2007 - 2011
McDonald's Corporation December 2004 - October 2008
Skills
Leadership, Management, Customer Satisfaction, Leadership Development, Process Improvement, Operations Management, Call Centers, BPO, Team Building, Teamwork, Hiring, Negotiation, Customer Service, Customer Experience, Training, Performance Management, Insurance, Coaching, Recruiting, Budgets, Employee Relations, Time Management, Vendor Management, Sales, Microsoft Office, Employee Training, Analysis, Team Leadership, Customer Retention, Human Resources, Administration, CRM, Team Management, Outlook, Retail
Education
Florida Metropolitan University 2003 — 2007
Bachelor's degree, Business Administration and Management, General
Billie Charles Billie Charles's APAC Customer Services Experience October 2005 - February 2008
Job Paralegal at Badger Lawyer
Industry Higher Education
Experience
Target April 2014 - Present
Badger Lawyer January 2015 - March 2015
Badger Lawyer October 2014 - December 2014
APAC Customer Services October 2005 - February 2008
Walmart November 2004 - October 2005
Gospel Baptist Church April 2002 - November 2004
Skills
Critical Thinking, Legal Writing, Legal Research Skills, document drafting, Communication Skills, File Management, Organization, Customer Oriented, Resourceful, Teamwork, Time management, PowerPoint, Self-motivated..., Customer Service, Microsoft Office, Microsoft Word, Legal Research, Research, Training, Outlook, Microsoft Excel, Data Entry, Public Speaking, Time Management
Education
Globe University 2010 — 2014
Bachelor's Degree, Paralegal
Target April 2014 - Present
Badger Lawyer January 2015 - March 2015
Badger Lawyer October 2014 - December 2014
APAC Customer Services October 2005 - February 2008
Walmart November 2004 - October 2005
Gospel Baptist Church April 2002 - November 2004
Skills
Critical Thinking, Legal Writing, Legal Research Skills, document drafting, Communication Skills, File Management, Organization, Customer Oriented, Resourceful, Teamwork, Time management, PowerPoint, Self-motivated..., Customer Service, Microsoft Office, Microsoft Word, Legal Research, Research, Training, Outlook, Microsoft Excel, Data Entry, Public Speaking, Time Management
Education
Globe University 2010 — 2014
Bachelor's Degree, Paralegal
Lonique Scott Lonique Scott's APAC Customer Services Experience July 2013 - August 2013
Job Owner
Industry Retail
Experience
APAC Customer Services July 2013 - August 2013
Lo'Nique's Beauty Supply August 2011 - December 2012
hibu September 2006 - April 2011
Skills
Customer Service, Microsoft Office, Social Media, Retail, Microsoft Excel, Small Business, Marketing Strategy, Coaching, Public Speaking, Entrepreneurship
Education
Upper Iowa University 2014 — 2016
Bachelor of Science (B.S.), General Business with a Minor in Human Resource Management
Upper Iowa University 2013 — 2014
Associate of Arts (A.A.), Business Administration and Management, General
Des Moines Area Community College 2012 — 2013
Business Administration and Management, General
APAC Customer Services July 2013 - August 2013
Lo'Nique's Beauty Supply August 2011 - December 2012
hibu September 2006 - April 2011
Skills
Customer Service, Microsoft Office, Social Media, Retail, Microsoft Excel, Small Business, Marketing Strategy, Coaching, Public Speaking, Entrepreneurship
Education
Upper Iowa University 2014 — 2016
Bachelor of Science (B.S.), General Business with a Minor in Human Resource Management
Upper Iowa University 2013 — 2014
Associate of Arts (A.A.), Business Administration and Management, General
Des Moines Area Community College 2012 — 2013
Business Administration and Management, General
Gregory Thoennes Gregory Thoennes's APAC Customer Services Experience February 2003 - March 2007
Job Graduate of Gateway Technical College
Industry Human Resources
Experience
APL Logistics (Ranstadt) July 2015 - Present
Gregg's Landscape April 2011 - June 2015
Gateway Technical College January 2013 - May 2014
Unified Solutions Inc May 2008 - March 2011
Trane May 2007 - October 2007
APAC Customer Services February 2003 - March 2007
U.S. Navy June 1981 - July 1995
Skills
Teamwork, Human Resources, Time Management, Data Entry, Customer Service, Access, Management, Supervision, Phone Etiquette, Professional Development, Office Proofreading &..., Interviewing Skills, Windows 7, Windows 8, Microsoft 2013, Office Tech..., Oral/Interpersonal..., Advanced Office..., Military Classification, Warehouse Specialist, Microsoft Excel, Microsoft Publisher, Leadership, Staff Development, Public Speaking, Training, Team Building, Microsoft Word, Leadership Development
Education
Gateway Technical College 2013 — 2014
Associate's Degree, Administrative Professional, GPA 3.82, 4 Deans List Awards, Graduated with honors
National University 1985 — 1985
Non Grad, Administrative Associate
APL Logistics (Ranstadt) July 2015 - Present
Gregg's Landscape April 2011 - June 2015
Gateway Technical College January 2013 - May 2014
Unified Solutions Inc May 2008 - March 2011
Trane May 2007 - October 2007
APAC Customer Services February 2003 - March 2007
U.S. Navy June 1981 - July 1995
Skills
Teamwork, Human Resources, Time Management, Data Entry, Customer Service, Access, Management, Supervision, Phone Etiquette, Professional Development, Office Proofreading &..., Interviewing Skills, Windows 7, Windows 8, Microsoft 2013, Office Tech..., Oral/Interpersonal..., Advanced Office..., Military Classification, Warehouse Specialist, Microsoft Excel, Microsoft Publisher, Leadership, Staff Development, Public Speaking, Training, Team Building, Microsoft Word, Leadership Development
Education
Gateway Technical College 2013 — 2014
Associate's Degree, Administrative Professional, GPA 3.82, 4 Deans List Awards, Graduated with honors
National University 1985 — 1985
Non Grad, Administrative Associate
Marcus Roach Marcus Roach's APAC Customer Services Experience October 2009 - May 2014
Job Red Ventures
Industry Marketing and Advertising
Experience
Red Ventures August 2014 - Present
APAC Customer Services October 2009 - May 2014
Skills
Customer Service, IT Outsourcing, Payroll, Corrective Actions, Coaching, Call Centers, Technical Support, IT Operations, Call Center Development, Customer Experience, Customer Satisfaction, Vendor Management, Workforce Management, BPO, Customer Retention
Education
ECPI University 2007 — 2009
Associate's degree, Business Administration, Management and Operations
Red Ventures August 2014 - Present
APAC Customer Services October 2009 - May 2014
Skills
Customer Service, IT Outsourcing, Payroll, Corrective Actions, Coaching, Call Centers, Technical Support, IT Operations, Call Center Development, Customer Experience, Customer Satisfaction, Vendor Management, Workforce Management, BPO, Customer Retention
Education
ECPI University 2007 — 2009
Associate's degree, Business Administration, Management and Operations
Scott Loge Scott Loge's APAC Customer Services Experience March 2000 - Present
Job Customer Service Represenative at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services March 2000 - Present
Skills
Workforce Management, BPO, Inbound Marketing, Call Center Development, Customer Experience, Avaya, Contact Centers, Technical Support, Outsourcing, Sla, Problem Solving, Training, Customer Service, Networking, SLA, Avaya Technologies, Software Documentation
Education
Globe University 2014 — 2016
Bachelor's degree, Information Technology., Information Technology, emphasis on networking and security.
Globe University-La Crosse 2012 — 2013
Associate's degree, Information Technology
University of Wisconsin-La Crosse 1990 — 1991
Bachelor's degree, Accounting
APAC Customer Services March 2000 - Present
Skills
Workforce Management, BPO, Inbound Marketing, Call Center Development, Customer Experience, Avaya, Contact Centers, Technical Support, Outsourcing, Sla, Problem Solving, Training, Customer Service, Networking, SLA, Avaya Technologies, Software Documentation
Education
Globe University 2014 — 2016
Bachelor's degree, Information Technology., Information Technology, emphasis on networking and security.
Globe University-La Crosse 2012 — 2013
Associate's degree, Information Technology
University of Wisconsin-La Crosse 1990 — 1991
Bachelor's degree, Accounting
Samuel Lowe Samuel Lowe's APAC Customer Services Experience November 2010 - August 2011
Job Assistant Kitchen Manager at Lake Arbutus Pavilion LLC
Industry Food & Beverages
Experience
Lake Arbutus Pavilion LLC June 2012 - Present
United States Army Reserves 327th Eng. Co. March 2007 - March 2013
Towne Park September 2011 - June 2012
APAC Customer Services November 2010 - August 2011
Skills
Computer Hardware..., Computer Hardware..., Computer Software..., Microsoft Office..., Database Management
Education
Globe University-La Crosse 2012 — 2013
Associate of Arts and Sciences (AAS), Information Technology
Lake Arbutus Pavilion LLC June 2012 - Present
United States Army Reserves 327th Eng. Co. March 2007 - March 2013
Towne Park September 2011 - June 2012
APAC Customer Services November 2010 - August 2011
Skills
Computer Hardware..., Computer Hardware..., Computer Software..., Microsoft Office..., Database Management
Education
Globe University-La Crosse 2012 — 2013
Associate of Arts and Sciences (AAS), Information Technology
Renee Micek Renee Micek's APAC Customer Services Experience 1996 - 2001
Job Sales Specialist at Avery Dennison
Industry Business Supplies and Equipment
Experience
Avery Dennison December 2004 - Present
Micek Tandem Contracting 2001 - 2004
Children's Hospital Foundation - Omaha 2002 - 2003
APAC Customer Services 1996 - 2001
Skills
Process Improvement, Cross-functional Team..., Sales, Forecasting, Project Management, Account Management, Team Building, Leadership, Management, Customer Service, Customer Satisfaction, Product Development, Troubleshooting, Inventory Management, Continuous Improvement, Supply Chain, Key Account Management, Pricing, Teamwork, Visio, MS Project, Access, Crystal Reports, Lotus Notes
Education
Franklin University
Bachelor's Degree, Business Administration and Marketing
Sinclair Community College 2010 — 2013
Associate's Degree, Business Management, 3.4 GPA
Omaha South High 1986 — 1990
High School
Avery Dennison December 2004 - Present
Micek Tandem Contracting 2001 - 2004
Children's Hospital Foundation - Omaha 2002 - 2003
APAC Customer Services 1996 - 2001
Skills
Process Improvement, Cross-functional Team..., Sales, Forecasting, Project Management, Account Management, Team Building, Leadership, Management, Customer Service, Customer Satisfaction, Product Development, Troubleshooting, Inventory Management, Continuous Improvement, Supply Chain, Key Account Management, Pricing, Teamwork, Visio, MS Project, Access, Crystal Reports, Lotus Notes
Education
Franklin University
Bachelor's Degree, Business Administration and Marketing
Sinclair Community College 2010 — 2013
Associate's Degree, Business Management, 3.4 GPA
Omaha South High 1986 — 1990
High School
Jennifer Morton Myrick, MBA Jennifer Morton Myrick, MBA's APAC Customer Services Experience March 1999 - January 2000
Job Analytical Banking Professional | Strategic Planning | Project Management | Department & Budget Management
Industry Banking
Experience
Capital Bank (Capital Bank Financial Corp.) June 2015 - Present
J.P. Thomas & Co., Inc December 2014 - January 2015
Bank of North Carolina (acquired Randolph Bank & Trust) January 2014 - December 2014
Randolph Bank & Trust (Acquired by Bank of North Carolina) April 2008 - December 2013
Randolph Community College January 2008 - May 2008
Randolph Bank & Trust (Acquired by Bank of North Carolina) October 2005 - April 2008
Randolph Bank & Trust (Acquired by Bank of North Carolina) September 2003 - October 2005
Randolph Bank & Trust (Acquired by Bank of North Carolina) September 2000 - September 2003
Shaw Furniture Galleries (Acquired by Living.com) January 2000 - August 2000
APAC Customer Services March 1999 - January 2000
Skills
Marketing Strategy, Media Relations, Social Media Marketing, Public Relations, Curriculum Design, Department Budget..., Graphic Design, Event Management, Oral & Written..., Highly motivated..., Corporate Branding, Advertising, Product Development, Non-profit Volunteer, Photoshop, Illustrator, InDesign, Adobe Contribute, Windows & Mac operating..., Strategic Planning, Management, Advertising Compliance, Banking Regulations, Press Release..., Website Maintenance, Experience with Ad..., Coordinate Photo Shoots, Board of Director..., Leadership, Project Management, Customer Service
Education
Pfeiffer University 2006 — 2007
Master of Business Administration (MBA), Leadership & Organizational Change Management
University of North Carolina at Chapel Hill 2005 — 2007
North Carolina School of Banking, NC Bankers Association Management Development Program
Greensboro College 2004 — 2006
Bachelor of Business Administration (BBA)
Randolph Community College 2001 — 2004
Associate in Applied Science, Business Administration
North Carolina Central University
Sat for (LSAT) Law School Admissions Test on 12/7/13
Randolph Community College
Various Courses Taken in Advertising & Graphic Design Program
Capital Bank (Capital Bank Financial Corp.) June 2015 - Present
J.P. Thomas & Co., Inc December 2014 - January 2015
Bank of North Carolina (acquired Randolph Bank & Trust) January 2014 - December 2014
Randolph Bank & Trust (Acquired by Bank of North Carolina) April 2008 - December 2013
Randolph Community College January 2008 - May 2008
Randolph Bank & Trust (Acquired by Bank of North Carolina) October 2005 - April 2008
Randolph Bank & Trust (Acquired by Bank of North Carolina) September 2003 - October 2005
Randolph Bank & Trust (Acquired by Bank of North Carolina) September 2000 - September 2003
Shaw Furniture Galleries (Acquired by Living.com) January 2000 - August 2000
APAC Customer Services March 1999 - January 2000
Skills
Marketing Strategy, Media Relations, Social Media Marketing, Public Relations, Curriculum Design, Department Budget..., Graphic Design, Event Management, Oral & Written..., Highly motivated..., Corporate Branding, Advertising, Product Development, Non-profit Volunteer, Photoshop, Illustrator, InDesign, Adobe Contribute, Windows & Mac operating..., Strategic Planning, Management, Advertising Compliance, Banking Regulations, Press Release..., Website Maintenance, Experience with Ad..., Coordinate Photo Shoots, Board of Director..., Leadership, Project Management, Customer Service
Education
Pfeiffer University 2006 — 2007
Master of Business Administration (MBA), Leadership & Organizational Change Management
University of North Carolina at Chapel Hill 2005 — 2007
North Carolina School of Banking, NC Bankers Association Management Development Program
Greensboro College 2004 — 2006
Bachelor of Business Administration (BBA)
Randolph Community College 2001 — 2004
Associate in Applied Science, Business Administration
North Carolina Central University
Sat for (LSAT) Law School Admissions Test on 12/7/13
Randolph Community College
Various Courses Taken in Advertising & Graphic Design Program
Cori Wortman's APAC Customer Services Experience March 2013 - August 2014
Job Recruiting Top IT talent to fill the needs of some of Tampa Bay's industry leaders.
Industry Restaurants
Experience
iMPact Business Group August 2014 - Present
APAC Customer Services March 2013 - August 2014
APAC Customer Services March 2010 - March 2013
Zaxby's DBA Gator Bait Foods May 2007 - March 2010
Skills
Microsoft Office, Recruiting, Onboarding, Customer Service, Human Resources, Employee Relations, Performance Management, Leadership Development, Management, Call Centers, Interviews, Leadership, Training, Employee Training, Talent Acquisition, Time Management, Team Building
Education
University of South Florida 2007 — 2011
Bachelors, Psychology
Florida State University 2005 — 2007
Bachelors, Psychology
Nativity
SANTA FE CATHOLIC
Bachelor of Arts, Psychology
iMPact Business Group August 2014 - Present
APAC Customer Services March 2013 - August 2014
APAC Customer Services March 2010 - March 2013
Zaxby's DBA Gator Bait Foods May 2007 - March 2010
Skills
Microsoft Office, Recruiting, Onboarding, Customer Service, Human Resources, Employee Relations, Performance Management, Leadership Development, Management, Call Centers, Interviews, Leadership, Training, Employee Training, Talent Acquisition, Time Management, Team Building
Education
University of South Florida 2007 — 2011
Bachelors, Psychology
Florida State University 2005 — 2007
Bachelors, Psychology
Nativity
SANTA FE CATHOLIC
Bachelor of Arts, Psychology
Benjamin Wilker's APAC Customer Services Experience October 2009 - October 2013
Job Trainer
Industry Financial Services
Experience
Community 1st Credit Union October 2013 - Present
APAC Customer Services October 2009 - October 2013
Seatasea Watersports May 2009 - September 2009
Alside August 2008 - April 2009
Skills
Customer Service, Training & Development, Coaching, Corrective Action, Team Building, Microsoft Office, Accountability, Customer Satisfaction, Employee Training, Call Centers, Corrective Actions, Workforce Management, Customer Experience, Training, Process Improvement
Education
Eastern Iowa Community College District 2010 — 2011
AA, Liberal Arts
University of Northern Iowa 2005 — 2006
Community 1st Credit Union October 2013 - Present
APAC Customer Services October 2009 - October 2013
Seatasea Watersports May 2009 - September 2009
Alside August 2008 - April 2009
Skills
Customer Service, Training & Development, Coaching, Corrective Action, Team Building, Microsoft Office, Accountability, Customer Satisfaction, Employee Training, Call Centers, Corrective Actions, Workforce Management, Customer Experience, Training, Process Improvement
Education
Eastern Iowa Community College District 2010 — 2011
AA, Liberal Arts
University of Northern Iowa 2005 — 2006
Michael Boatwright Michael Boatwright's APAC Customer Services Experience 2012 - 2014
Job Post Production Engineer
Industry Motion Pictures and Film
Experience
APAC Customer Services 2012 - 2014
The Home Depot February 2011 - 2012
Boundary Waters Blue’s Festival March 2011 - March 2011
Jimmy John's February 2009 - January 2010
Skills
Audio Post Production, Pro Tools, Avid Media Composer, Audio Engineering, Advanced Computer..., Final Cut Pro, Leadership, Abelton, Foley Artist, Computer Repair, Computer Hardware, Video Game Design, Sound Design, Sound Editing, Live Sound, Sound Mixing, Film Scoring, Film Editing, Film Production, Video Games, Knowledge Management, Computer Games, Team Leadership, Team Management, Creative Direction, Computer Software, Audio Recording, Audio Editing, Music Production, Computer Network..., Field Recording, ADR Recording, Video Game Development, Interactive..., Video Game Journalism, Audio-Visual Production, Audio Visual Support, Professional Audio, Computer Science, Adobe Photoshop, Adobe Fireworks, Adobe Dreamweaver, Adobe Flash, Adobe Illustrator
Education
Institute of Production and Recording 2010 — 2012
Associate's Degree, Post-Production and Sound Design
Des Moines Area Community College 2007 — 2009
Computer and Information Sciences, Philosophy
Grandview University 2008 — 2008
Graphic Journalism, Computer Software and Media Applications
Valley High School 2005 — 2007
High School
Dowling Catholic High School 2004 — 2005
APAC Customer Services 2012 - 2014
The Home Depot February 2011 - 2012
Boundary Waters Blue’s Festival March 2011 - March 2011
Jimmy John's February 2009 - January 2010
Skills
Audio Post Production, Pro Tools, Avid Media Composer, Audio Engineering, Advanced Computer..., Final Cut Pro, Leadership, Abelton, Foley Artist, Computer Repair, Computer Hardware, Video Game Design, Sound Design, Sound Editing, Live Sound, Sound Mixing, Film Scoring, Film Editing, Film Production, Video Games, Knowledge Management, Computer Games, Team Leadership, Team Management, Creative Direction, Computer Software, Audio Recording, Audio Editing, Music Production, Computer Network..., Field Recording, ADR Recording, Video Game Development, Interactive..., Video Game Journalism, Audio-Visual Production, Audio Visual Support, Professional Audio, Computer Science, Adobe Photoshop, Adobe Fireworks, Adobe Dreamweaver, Adobe Flash, Adobe Illustrator
Education
Institute of Production and Recording 2010 — 2012
Associate's Degree, Post-Production and Sound Design
Des Moines Area Community College 2007 — 2009
Computer and Information Sciences, Philosophy
Grandview University 2008 — 2008
Graphic Journalism, Computer Software and Media Applications
Valley High School 2005 — 2007
High School
Dowling Catholic High School 2004 — 2005
Desiree Wolter Desiree Wolter's APAC Customer Services Experience March 2004 - May 2005
Job Certified Medical Assistant Float at Gundersen Lutheran
Industry Hospital & Health Care
Experience
Gundersen Lutheran October 2012 - Present
The Company Store May 2007 - July 2011
Walmart May 2006 - April 2007
Shopko August 2005 - April 2006
APAC Customer Services March 2004 - May 2005
Lakeview Foods August 2001 - October 2003
McDonald's Corporation July 2002 - May 2003
Skills
Phlebotomy, Injections, Blood Pressure, Vitals, Communication, Microsoft Office, Microsoft Word, Microsoft Excel, Microbiology, Direct Patient Care, Multi Tasking, Phone Skills, Phone Etiquette, Customer Service, Customer Satisfaction, Patience, Consistency, Continuous Improvement, Fast Learner, Leadership, Self-confidence, Self-driven, Spreadsheets
Education
Globe University-La Crosse 2010 — 2012
Associates, Medical Assisting
Gundersen Lutheran October 2012 - Present
The Company Store May 2007 - July 2011
Walmart May 2006 - April 2007
Shopko August 2005 - April 2006
APAC Customer Services March 2004 - May 2005
Lakeview Foods August 2001 - October 2003
McDonald's Corporation July 2002 - May 2003
Skills
Phlebotomy, Injections, Blood Pressure, Vitals, Communication, Microsoft Office, Microsoft Word, Microsoft Excel, Microbiology, Direct Patient Care, Multi Tasking, Phone Skills, Phone Etiquette, Customer Service, Customer Satisfaction, Patience, Consistency, Continuous Improvement, Fast Learner, Leadership, Self-confidence, Self-driven, Spreadsheets
Education
Globe University-La Crosse 2010 — 2012
Associates, Medical Assisting
Sam Tuttle Sam Tuttle's APAC Customer Services Experience February 1995 - August 2000
Job Director, Strategic Account Management at Altisource Customer Solutions
Industry Outsourcing/Offshoring
Experience
Altisource August 2013 - Present
Sitel January 2012 - March 2013
Sitel November 2009 - January 2012
Operations Advantage, LLC February 2009 - July 2010
ROC Consulting - Americas July 2008 - December 2008
EarthLink Municipal Networks January 2006 - July 2008
Carter Land Surveyors & Planners November 2004 - December 2005
TEC International February 2001 - November 2004
APAC Customer Services February 1995 - August 2000
Skills
Change Management, Positioning, Infrastructure, Target Marketing, Strategic Planning, Start-ups, Executive Coaching, Leadership Development, Mergers, Business Strategy, Operations Management, Management Consulting, Process Improvement, Leadership, Customer Satisfaction, BPO, Call Centers, Contact Centers, Revenue & Profit Growth, Client Retention, Mergers & Acquisitions, Customer Retention, Coaching, Management
Education
Northwestern University - Kellogg School of Management
M.B.A., Finance, Accounting & Management Policy
Emory University
B.A., Economics
Altisource August 2013 - Present
Sitel January 2012 - March 2013
Sitel November 2009 - January 2012
Operations Advantage, LLC February 2009 - July 2010
ROC Consulting - Americas July 2008 - December 2008
EarthLink Municipal Networks January 2006 - July 2008
Carter Land Surveyors & Planners November 2004 - December 2005
TEC International February 2001 - November 2004
APAC Customer Services February 1995 - August 2000
Skills
Change Management, Positioning, Infrastructure, Target Marketing, Strategic Planning, Start-ups, Executive Coaching, Leadership Development, Mergers, Business Strategy, Operations Management, Management Consulting, Process Improvement, Leadership, Customer Satisfaction, BPO, Call Centers, Contact Centers, Revenue & Profit Growth, Client Retention, Mergers & Acquisitions, Customer Retention, Coaching, Management
Education
Northwestern University - Kellogg School of Management
M.B.A., Finance, Accounting & Management Policy
Emory University
B.A., Economics
Abigail Addis Abigail Addis's APAC Customer Services Experience January 2013 - April 2013
Job Group Claims Incurral Specialist at Securian Financial Group
Industry Higher Education
Experience
Securian Financial Group May 2014 - Present
Admin of Academia September 2013 - Present
Shoes to Boot August 2013 - September 2013
APAC Customer Services January 2013 - April 2013
AmeriCorps August 2011 - May 2012
The Sunshine House May 2011 - July 2011
Shoes to Boot May 2006 - May 2010
Sunborn Stables 2007 - 2008
Skills
Qualitative Research, Higher Education, Community Outreach, Sociology, PowerPoint, Technical Support, Public Speaking, Customer Service, Microsoft Office, Teaching, Microsoft Word, Administrative Office..., Manuscript Development, Text Editing
Education
Guilford College 2008 — 2012
Bachelor of Arts (B.A.), Sociology and Anthropology
Securian Financial Group May 2014 - Present
Admin of Academia September 2013 - Present
Shoes to Boot August 2013 - September 2013
APAC Customer Services January 2013 - April 2013
AmeriCorps August 2011 - May 2012
The Sunshine House May 2011 - July 2011
Shoes to Boot May 2006 - May 2010
Sunborn Stables 2007 - 2008
Skills
Qualitative Research, Higher Education, Community Outreach, Sociology, PowerPoint, Technical Support, Public Speaking, Customer Service, Microsoft Office, Teaching, Microsoft Word, Administrative Office..., Manuscript Development, Text Editing
Education
Guilford College 2008 — 2012
Bachelor of Arts (B.A.), Sociology and Anthropology
Tremaine Roberts Tremaine Roberts's APAC Customer Services Experience July 2013 - December 2013
Job Financial Crimes Specialist III at Wells Fargo
Industry Banking
Experience
APAC Customer Services July 2013 - December 2013
Nationwide Insurance January 2008 - June 2013
Nationwide Insurance August 2005 - January 2008
Skills
Public Speaking, Team Building, Small Business, Sales, Customer Satisfaction, Marketing, Strategic Planning, Negotiation, Liability, Leadership, Insurance, Claim, Property
Education
Strayer University (NC) 2006 — 2010
Master's degree, Business Administration, Management and Operations
Elizabeth City State University 1997 — 2001
BS Banking & Finance, Business Adminstration
APAC Customer Services July 2013 - December 2013
Nationwide Insurance January 2008 - June 2013
Nationwide Insurance August 2005 - January 2008
Skills
Public Speaking, Team Building, Small Business, Sales, Customer Satisfaction, Marketing, Strategic Planning, Negotiation, Liability, Leadership, Insurance, Claim, Property
Education
Strayer University (NC) 2006 — 2010
Master's degree, Business Administration, Management and Operations
Elizabeth City State University 1997 — 2001
BS Banking & Finance, Business Adminstration
Vanessa Chadwick Vanessa Chadwick's APAC Customer Services Experience January 2011 - June 2013
Job
Industry Hospital & Health Care
Experience
REM Iowa January 2014 - Present
APAC Customer Services January 2011 - June 2013
Skills
Customer Service, Computers, Windows 7, Microsoft Office, Outlook, Access, Microsoft Excel, Microsoft Word, Escalation Resolution, Windows XP Pro, Healthcare
Education
Eastern Iowa Community College District 2008 — 2008
Certified Nurse Assistant
Calamus-Wheatland High School 2002 — 2006
High School Diploma
REM Iowa January 2014 - Present
APAC Customer Services January 2011 - June 2013
Skills
Customer Service, Computers, Windows 7, Microsoft Office, Outlook, Access, Microsoft Excel, Microsoft Word, Escalation Resolution, Windows XP Pro, Healthcare
Education
Eastern Iowa Community College District 2008 — 2008
Certified Nurse Assistant
Calamus-Wheatland High School 2002 — 2006
High School Diploma
Anthony Spearman Anthony Spearman's APAC Customer Services Experience August 2014 - September 2014
Job Canvasser at Twin Cities Public Television
Industry Nonprofit Organization Management
Experience
Twin Cities Public Television May 2015 - Present
APAC Customer Services August 2014 - September 2014
City of St. Paul Municipal Equipment March 2013 - May 2013
Women Veture September 2010 - October 2010
Wells Fargo Home Mortgage June 2007 - August 2007
Skills
Data Entry, Databases, Microsoft Office, Management, Mortgage Lending, Microsoft Excel, Strategic Planning, Leadership, Public Speaking, Editing, Microsoft Word
Education
New Learning Resource Online 2013 — 2014
High School Diploma
Hubert H. Humphrey Job Corps 2012 — 2014
Office Administration Certificate, Office Administration, Trade
Globe University 2009 — 2010
BS, Accounting; Business Accounting
Thomas Edison Senior High School 2003 — 2007
High School
Twin Cities Public Television May 2015 - Present
APAC Customer Services August 2014 - September 2014
City of St. Paul Municipal Equipment March 2013 - May 2013
Women Veture September 2010 - October 2010
Wells Fargo Home Mortgage June 2007 - August 2007
Skills
Data Entry, Databases, Microsoft Office, Management, Mortgage Lending, Microsoft Excel, Strategic Planning, Leadership, Public Speaking, Editing, Microsoft Word
Education
New Learning Resource Online 2013 — 2014
High School Diploma
Hubert H. Humphrey Job Corps 2012 — 2014
Office Administration Certificate, Office Administration, Trade
Globe University 2009 — 2010
BS, Accounting; Business Accounting
Thomas Edison Senior High School 2003 — 2007
High School
David Reedy David Reedy's APAC Customer Services Experience 2010 - 2012
Job Direct Service Provider at The ARC of East Central Iowa
Industry Professional Training & Coaching
Experience
The ARC of East Central Iowa September 2011 - Present
Grace C. Mae Advocate Center February 2013 - July 2013
Tanager Place 2012 - 2013
APAC Customer Services 2010 - 2012
Skills
Workforce Management, Call Centers, Contact Centers, Data Entry, Call Center Development, Customer Service, Customer Experience, Time Management, Coaching, Leadership Development, Customer Satisfaction, Leadership, Conflict Resolution, Call Center, Office Administration, Team Leadership, Teamwork, Analysis, Project Management, Critical Thinking, Management, Public Speaking, Microsoft Word, Microsoft Excel, Interpersonal..., Transition Management, Team Building, Goal Oriented, Outlook, Customer Retention, Outsourcing, People Skills, Customer Support, Customer Service..., Microsoft Office, Service Delivery, Supervisory Skills, Program Management, PowerPoint, System Administration, Psychology, Customer Service..., Telephone Skills
Education
University of the Rockies 2009 — 2012
Master of Arts (M.A.), Psychology, specializing in conflict resolution and mediation, 3.48 GPA
University of Phoenix 2007 — 2009
Bachelor of Science (B.Sc.), Psychology
Eastern New Mexico University 1997 — 2003
No degree conferred, University Studies: Communication and Theatre
Hot Springs High School
The ARC of East Central Iowa September 2011 - Present
Grace C. Mae Advocate Center February 2013 - July 2013
Tanager Place 2012 - 2013
APAC Customer Services 2010 - 2012
Skills
Workforce Management, Call Centers, Contact Centers, Data Entry, Call Center Development, Customer Service, Customer Experience, Time Management, Coaching, Leadership Development, Customer Satisfaction, Leadership, Conflict Resolution, Call Center, Office Administration, Team Leadership, Teamwork, Analysis, Project Management, Critical Thinking, Management, Public Speaking, Microsoft Word, Microsoft Excel, Interpersonal..., Transition Management, Team Building, Goal Oriented, Outlook, Customer Retention, Outsourcing, People Skills, Customer Support, Customer Service..., Microsoft Office, Service Delivery, Supervisory Skills, Program Management, PowerPoint, System Administration, Psychology, Customer Service..., Telephone Skills
Education
University of the Rockies 2009 — 2012
Master of Arts (M.A.), Psychology, specializing in conflict resolution and mediation, 3.48 GPA
University of Phoenix 2007 — 2009
Bachelor of Science (B.Sc.), Psychology
Eastern New Mexico University 1997 — 2003
No degree conferred, University Studies: Communication and Theatre
Hot Springs High School
Elizabeth Roland Elizabeth Roland's APAC Customer Services Experience September 2012 - Present
Job CSR at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services September 2012 - Present
Serco 2009 - 2010
Education
Univ. of Houston/online Cont. Ed. 2008 — 2008
Administrative Assistant Certificate
Freed-Hardeman University 1986 — 1990
B.B.A.-Finance, Business and Secondary Education
San Felipe Del Rio High
APAC Customer Services September 2012 - Present
Serco 2009 - 2010
Education
Univ. of Houston/online Cont. Ed. 2008 — 2008
Administrative Assistant Certificate
Freed-Hardeman University 1986 — 1990
B.B.A.-Finance, Business and Secondary Education
San Felipe Del Rio High
Ellen Battin Ellen Battin's APAC Customer Services Experience January 2012 - March 2012
Job Eighth Grade Assistant Softball Coach at Ankeny Community School District
Industry Primary/Secondary Education
Experience
Ankeny Community School District April 2014 - Present
Ankeny Community School District August 2013 - Present
PetSmart August 2013 - August 2014
Rio Rico High School February 2013 - May 2013
Santa Cruz School District February 2013 - May 2013
Schnucks April 2012 - January 2013
APAC Customer Services January 2012 - March 2012
Best Kids Day Care January 2011 - June 2011
Waterloo Leisure Services April 2010 - June 2011
PetSmart July 2009 - April 2011
Skills
Special Education, Coaching, CNA, Customer Service, Sales, Team Building, Training, Retail, Microsoft Office, Merchandising, Microsoft Word, PowerPoint, Cashiering, Microsoft Excel, Data Entry, Event Planning, Telephone Skills, Softball, CPR Certified, First Aid, Pet First Aid, Communication, Time Management, Teaching, Writing, Childcare, Teamwork
Education
Des Moines Area Community College 2013 — 2015
R.N. Certification, Nursing
University of Northern Iowa 2007 — 2011
Bachelor of Arts (B.A.), Psychology
Muscatine Community College 2005 — 2007
Liberal Arts and Sciences, General Studies and Humanities
Ankeny Community School District April 2014 - Present
Ankeny Community School District August 2013 - Present
PetSmart August 2013 - August 2014
Rio Rico High School February 2013 - May 2013
Santa Cruz School District February 2013 - May 2013
Schnucks April 2012 - January 2013
APAC Customer Services January 2012 - March 2012
Best Kids Day Care January 2011 - June 2011
Waterloo Leisure Services April 2010 - June 2011
PetSmart July 2009 - April 2011
Skills
Special Education, Coaching, CNA, Customer Service, Sales, Team Building, Training, Retail, Microsoft Office, Merchandising, Microsoft Word, PowerPoint, Cashiering, Microsoft Excel, Data Entry, Event Planning, Telephone Skills, Softball, CPR Certified, First Aid, Pet First Aid, Communication, Time Management, Teaching, Writing, Childcare, Teamwork
Education
Des Moines Area Community College 2013 — 2015
R.N. Certification, Nursing
University of Northern Iowa 2007 — 2011
Bachelor of Arts (B.A.), Psychology
Muscatine Community College 2005 — 2007
Liberal Arts and Sciences, General Studies and Humanities
Nicholas Linssen Nicholas Linssen's APAC Customer Services Experience June 2013 - September 2013
Job Service Desk Analyst at Bemis Company, Inc.
Industry Information Technology and Services
Experience
Bemis Company, Inc. June 2014 - Present
Shopko March 2014 - May 2014
TEKsystems December 2013 - February 2014
APAC Customer Services June 2013 - September 2013
United States Marine Corps June 2008 - January 2013
Skills
Troubleshooting, Electronics, Electronics Repair, Computer Repair, Satellite Communications, Microsoft Office, Software Installation, Security Clearance, Computer Maintenance, Inventory Control, Test Equipment, Parts Ordering, Soldering, Cabling, Customer Service, Computers, Active Directory, SCCM, Outlook, Technical Support
Education
Globe University - Green Bay 2014 — 2016
Bachelor's Degree, Information Technology
Globe University-Green Bay 2013 — 2014
Associate's Degree, Information Technology
University of Wisconsin-Green Bay 2013 — 2013
Computer Science
American Military University 2010 — 2013
University of Maryland University College 2009 — 2010
Bemis Company, Inc. June 2014 - Present
Shopko March 2014 - May 2014
TEKsystems December 2013 - February 2014
APAC Customer Services June 2013 - September 2013
United States Marine Corps June 2008 - January 2013
Skills
Troubleshooting, Electronics, Electronics Repair, Computer Repair, Satellite Communications, Microsoft Office, Software Installation, Security Clearance, Computer Maintenance, Inventory Control, Test Equipment, Parts Ordering, Soldering, Cabling, Customer Service, Computers, Active Directory, SCCM, Outlook, Technical Support
Education
Globe University - Green Bay 2014 — 2016
Bachelor's Degree, Information Technology
Globe University-Green Bay 2013 — 2014
Associate's Degree, Information Technology
University of Wisconsin-Green Bay 2013 — 2013
Computer Science
American Military University 2010 — 2013
University of Maryland University College 2009 — 2010
Calvin Watt Calvin Watt's APAC Customer Services Experience August 2013 - Present
Job Call Center Agent at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services August 2013 - Present
Jason's Deli November 2012 - August 2013
Arby's Restaurant Group, Inc. February 2008 - August 2012
Wendy's/Arby's Group, Inc. January 2006 - January 2008
Skills
Customer-focused Service, Management, Organization Skills, Time Management, Problem Solving, Loss Prevention, Shrink Management, Sign Language, PowerPoint, Microsoft Word
Education
Glendale Community College 2011 — 2017
Entrepreneurial and Small Business Operations
Sunrise Mountain High School 2003 — 2007
APAC Customer Services August 2013 - Present
Jason's Deli November 2012 - August 2013
Arby's Restaurant Group, Inc. February 2008 - August 2012
Wendy's/Arby's Group, Inc. January 2006 - January 2008
Skills
Customer-focused Service, Management, Organization Skills, Time Management, Problem Solving, Loss Prevention, Shrink Management, Sign Language, PowerPoint, Microsoft Word
Education
Glendale Community College 2011 — 2017
Entrepreneurial and Small Business Operations
Sunrise Mountain High School 2003 — 2007
Janet Mitchell's APAC Customer Services Experience August 2008 - March 2015
Job Human Resources Benefits Representatives at Freeman Health System
Industry Human Resources
Experience
Freeman Health System April 2015 - Present
Hays Realty September 1998 - Present
APAC Customer Services August 2008 - March 2015
AT&T July 2001 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Training, Management, Research, PowerPoint, Sales, Leadership, Photoshop, Human Resources
Education
Elmhurst College 1970 — 1971
Business Administration and Management, General
York High School 1966 — 1970
High School Diploma, College Prep
Freeman Health System April 2015 - Present
Hays Realty September 1998 - Present
APAC Customer Services August 2008 - March 2015
AT&T July 2001 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Training, Management, Research, PowerPoint, Sales, Leadership, Photoshop, Human Resources
Education
Elmhurst College 1970 — 1971
Business Administration and Management, General
York High School 1966 — 1970
High School Diploma, College Prep
Renee Wiggins Renee Wiggins's APAC Customer Services Experience November 2013 - April 2014
Job Benefits Advisor at Aon Hewitt
Industry Outsourcing/Offshoring
Experience
Aon Hewitt July 2014 - Present
American Insurance Marketing Solutions May 2014 - July 2014
APAC Customer Services November 2013 - April 2014
Connextions August 2013 - November 2013
Aerotek May 2013 - August 2013
Randstad April 2012 - May 2013
TZ Insurance Solutions July 2012 - December 2012
Connextions July 2011 - December 2011
Pitney Bowes July 2007 - August 2011
Manpower January 2007 - September 2007
Skills
Inbound Marketing, Customer Experience, Interviews, Call Centers, Management, Creative Writing, Customer Service, Team Management, Content Management
Education
Francis Marion University 1997 — 1999
Bachelor of Science (BS), Chemistry
Aon Hewitt July 2014 - Present
American Insurance Marketing Solutions May 2014 - July 2014
APAC Customer Services November 2013 - April 2014
Connextions August 2013 - November 2013
Aerotek May 2013 - August 2013
Randstad April 2012 - May 2013
TZ Insurance Solutions July 2012 - December 2012
Connextions July 2011 - December 2011
Pitney Bowes July 2007 - August 2011
Manpower January 2007 - September 2007
Skills
Inbound Marketing, Customer Experience, Interviews, Call Centers, Management, Creative Writing, Customer Service, Team Management, Content Management
Education
Francis Marion University 1997 — 1999
Bachelor of Science (BS), Chemistry
Jessica Parrish's APAC Customer Services Experience August 2010 - August 2014
Job Talent Attraction Systems Specialist at Kforce Inc
Industry Staffing and Recruiting
Experience
Kforce Inc August 2014 - Present
APAC Customer Services August 2010 - August 2014
Texas A&M University March 2011 - July 2011
PESG January 2009 - July 2010
JC Penney August 2008 - January 2009
National Park Service May 2008 - August 2008
Mejier May 2002 - May 2008
Skills
Employee Engagement, Employee Relations, Performance Management, Onboarding, HRIS, Employee Benefits, Payroll, FMLA, ADA compliance, Workers Compensation, Unemployment Claims, Morale, Microsoft Office, Open Enrollment, Employee Recognition, Employee Surveys, HIPAA, Communication, Recruiting, Interviewing Skills, GPS navigation, Exit Interviews, Call Centers, Customer Service, Retail, Bird Watching, Plant Identification, Hiking, Mammalogy, Ornithology, Mist Netting, Bird Banding, Science, Environmental Science, Scientific Writing, Microbiology, Taxidermy, New Hire Orientations, Benefits Administration, Team Building, Management, Leadership
Education
Grand Valley State University 2004 — 2008
Bachelor of Applied Science (B.A.Sc.), Biology, General
Kforce Inc August 2014 - Present
APAC Customer Services August 2010 - August 2014
Texas A&M University March 2011 - July 2011
PESG January 2009 - July 2010
JC Penney August 2008 - January 2009
National Park Service May 2008 - August 2008
Mejier May 2002 - May 2008
Skills
Employee Engagement, Employee Relations, Performance Management, Onboarding, HRIS, Employee Benefits, Payroll, FMLA, ADA compliance, Workers Compensation, Unemployment Claims, Morale, Microsoft Office, Open Enrollment, Employee Recognition, Employee Surveys, HIPAA, Communication, Recruiting, Interviewing Skills, GPS navigation, Exit Interviews, Call Centers, Customer Service, Retail, Bird Watching, Plant Identification, Hiking, Mammalogy, Ornithology, Mist Netting, Bird Banding, Science, Environmental Science, Scientific Writing, Microbiology, Taxidermy, New Hire Orientations, Benefits Administration, Team Building, Management, Leadership
Education
Grand Valley State University 2004 — 2008
Bachelor of Applied Science (B.A.Sc.), Biology, General
Nathan Heafner Nathan Heafner's APAC Customer Services Experience August 2011 - January 2013
Job Cyber APT Cyber
Industry Computer & Network Security
Experience
Ubuntu January 2000 - Present
NCO Financial Systems August 2011 - Present
US Cyber Challenge June 2014 - June 2014
APAC Customer Services August 2011 - January 2013
Convergys January 2011 - November 2011
Convergys January 2010 - September 2010
Convergys July 2009 - November 2009
Money Man Pawn November 2007 - 2008
Walmart September 2005 - March 2007
Skills
Linux, Software Documentation, Technical Support, Lock Picking, Ubuntu, Network Administration, System Administration, Python, Customer Support, Bash, Customer Satisfaction, Computer Hardware, Penetration Testing, Linux System..., Computer Repair, Social Networking, DNS, Social Media Strategist, Wireless Networking, SQL, Social Sciences, Terminal, CEH, CompTIA, Ruby, Metasploit, Vulnerability Scanning, checkbox clicker, awesomeness, FTP, thought processing, Windows 7, Call Center, General Awesomeness, Sleep, password cracking, Are you still reading..., Troubleshooting, Information Security, Network Security, Customer Service, Call Centers, Computer Forensics, Computer Security
Education
Gaston College 2012 — 2015
Associate of Arts and Sciences (AAS), Information Systems Security, 3.8 - 4.0
University of Toronto 2012 — 2012
Learn to Program: The Fundamentals, 91.1
Code Academy 2010 — 2012
Java Script Programming
Coursera
University of North Carolina at Charlotte
Ubuntu January 2000 - Present
NCO Financial Systems August 2011 - Present
US Cyber Challenge June 2014 - June 2014
APAC Customer Services August 2011 - January 2013
Convergys January 2011 - November 2011
Convergys January 2010 - September 2010
Convergys July 2009 - November 2009
Money Man Pawn November 2007 - 2008
Walmart September 2005 - March 2007
Skills
Linux, Software Documentation, Technical Support, Lock Picking, Ubuntu, Network Administration, System Administration, Python, Customer Support, Bash, Customer Satisfaction, Computer Hardware, Penetration Testing, Linux System..., Computer Repair, Social Networking, DNS, Social Media Strategist, Wireless Networking, SQL, Social Sciences, Terminal, CEH, CompTIA, Ruby, Metasploit, Vulnerability Scanning, checkbox clicker, awesomeness, FTP, thought processing, Windows 7, Call Center, General Awesomeness, Sleep, password cracking, Are you still reading..., Troubleshooting, Information Security, Network Security, Customer Service, Call Centers, Computer Forensics, Computer Security
Education
Gaston College 2012 — 2015
Associate of Arts and Sciences (AAS), Information Systems Security, 3.8 - 4.0
University of Toronto 2012 — 2012
Learn to Program: The Fundamentals, 91.1
Code Academy 2010 — 2012
Java Script Programming
Coursera
University of North Carolina at Charlotte
Jennifer Kunkel's APAC Customer Services Experience June 2006 - August 2008
Job Corporate Banking Loan Administrator
Industry Financial Services
Experience
Bank of New York Mellon January 2014 - Present
Xerox 2008 - 2013
APAC Customer Services June 2006 - August 2008
HMS Host May 2003 - April 2006
Skills
Customer Service, Question Answering, Multi Tasking, Computers, Loans, Finance, Microsoft Office, Microsoft Excel, Microsoft Word, Budgets, Call Centers, Calculations, Credit Reports, Databases, Data Entry, People Skills, Leadership, Teamwork, Supervisory Skills
Education
DeVry University 2011 — 2014
Bachelors of Science in Technical Management, Finance, General
Herkimer County Community College 2004 — 2011
General Studies, Liberal Arts and Sciences, General Studies and Humanities
Bank of New York Mellon January 2014 - Present
Xerox 2008 - 2013
APAC Customer Services June 2006 - August 2008
HMS Host May 2003 - April 2006
Skills
Customer Service, Question Answering, Multi Tasking, Computers, Loans, Finance, Microsoft Office, Microsoft Excel, Microsoft Word, Budgets, Call Centers, Calculations, Credit Reports, Databases, Data Entry, People Skills, Leadership, Teamwork, Supervisory Skills
Education
DeVry University 2011 — 2014
Bachelors of Science in Technical Management, Finance, General
Herkimer County Community College 2004 — 2011
General Studies, Liberal Arts and Sciences, General Studies and Humanities
Renee Browning Renee Browning's APAC Customer Services Experience August 2013 - November 2013
Job Clerical Worker
Industry Hospital & Health Care
Experience
APAC Customer Services August 2013 - November 2013
Beanie's March 2009 - February 2011
Tampa General Hospital 2011 - 2011
PakMail March 2008 - August 2009
Showtown USA June 2007 - March 2009
Skills
Computers, Filing, Clerical Skills, Clerical Work, Phone Etiquette, Food Service, Data Entry, Customer Service
Education
Everest University-Tampa 2007 — 2009
Associate's degree, Medical/Clinical Assistant
APAC Customer Services August 2013 - November 2013
Beanie's March 2009 - February 2011
Tampa General Hospital 2011 - 2011
PakMail March 2008 - August 2009
Showtown USA June 2007 - March 2009
Skills
Computers, Filing, Clerical Skills, Clerical Work, Phone Etiquette, Food Service, Data Entry, Customer Service
Education
Everest University-Tampa 2007 — 2009
Associate's degree, Medical/Clinical Assistant
Shannon Gresham Shannon Gresham's APAC Customer Services Experience October 2009 - March 2011
Job Student at Northeast Wisconsin Technical College
Industry Medical Practice
Experience
NWTC 2011 - Present
APAC Customer Services October 2009 - March 2011
United States Air Force September 1992 - December 1999
Skills
Certified Nursing..., Customer Service..., Emergency Room, Health Insurance, Medical Terminology, Medical Billing, Medical Office, Medical..., Phlebotomy, Laboratory, Microsoft Office, Nursing Homes, Medication..., Insulin injections, Accounts Payable, Accounts Receivable, Home Health Agencies, Pediatric CNA, Office Equipment
Education
Northeast Wisconsin Technical College 2010 — 2016
Registered Nursing/Registered Nurse
DeVry University-Missouri
Accounting
NWTC 2011 - Present
APAC Customer Services October 2009 - March 2011
United States Air Force September 1992 - December 1999
Skills
Certified Nursing..., Customer Service..., Emergency Room, Health Insurance, Medical Terminology, Medical Billing, Medical Office, Medical..., Phlebotomy, Laboratory, Microsoft Office, Nursing Homes, Medication..., Insulin injections, Accounts Payable, Accounts Receivable, Home Health Agencies, Pediatric CNA, Office Equipment
Education
Northeast Wisconsin Technical College 2010 — 2016
Registered Nursing/Registered Nurse
DeVry University-Missouri
Accounting
Kari O'Leary Kari O'Leary's APAC Customer Services Experience May 2008 - April 2009
Job Student at Globe UniversityLa Crosse
Industry Hospital & Health Care
Experience
Burger King Corporation September 2011 - Present
APAC Customer Services May 2008 - April 2009
Convergys August 2006 - March 2008
Shell Oil Company April 2005 - April 2006
Skills
Excel, Microsoft Office, Microsoft Works, Phlebotomy, Blood Pressure, Medical Terminology, Clinical Pharmacology, Cpr Certified, First Aid Certified
Education
Globe University-La Crosse 2010 — 2012
Assoicates in Applied Science, Certified Medical Assistant
Northwest High School 2000 — 2004
General, Diaploma
Burger King Corporation September 2011 - Present
APAC Customer Services May 2008 - April 2009
Convergys August 2006 - March 2008
Shell Oil Company April 2005 - April 2006
Skills
Excel, Microsoft Office, Microsoft Works, Phlebotomy, Blood Pressure, Medical Terminology, Clinical Pharmacology, Cpr Certified, First Aid Certified
Education
Globe University-La Crosse 2010 — 2012
Assoicates in Applied Science, Certified Medical Assistant
Northwest High School 2000 — 2004
General, Diaploma
Alonzo Smith Alonzo Smith's APAC Customer Services Experience August 2011 - May 2014
Job Management Assistant
Industry Retail
Experience
Enterprise Rent A Car May 2014 - Present
APAC Customer Services August 2011 - May 2014
Education
Fayetteville State University 2006 — 2010
Bachelor of Arts (B.A.), English Language and Literature/Letters
Enterprise Rent A Car May 2014 - Present
APAC Customer Services August 2011 - May 2014
Education
Fayetteville State University 2006 — 2010
Bachelor of Arts (B.A.), English Language and Literature/Letters
Raymond Frederick Raymond Frederick's APAC Customer Services Experience November 2012 - August 2014
Job Automated Logistic Specialist at Army National Guard
Industry Military
Experience
Army National Guard November 2009 - Present
APAC Customer Services November 2012 - August 2014
Food Lion June 2010 - November 2011
Finish Line June 2008 - July 2010
Skills
Logistics, Military Logistics, Customer Service, Communication Skills, Problem Solving, Microsoft Office, Military Experience, Call Centers, Inventory Management
Education
Fayetteville State University 2005 — 2009
Army National Guard November 2009 - Present
APAC Customer Services November 2012 - August 2014
Food Lion June 2010 - November 2011
Finish Line June 2008 - July 2010
Skills
Logistics, Military Logistics, Customer Service, Communication Skills, Problem Solving, Microsoft Office, Military Experience, Call Centers, Inventory Management
Education
Fayetteville State University 2005 — 2009
Tommie Ley Tommie Ley's APAC Customer Services Experience 2013 - 2014
Job Web Development/IT
Industry Information Technology and Services
Experience
APAC Customer Services 2013 - 2014
XMG Online 2010 - 2011
Language Resources 2008 - 2009
VF Corporation 2003 - 2005
Skills
Dreamweaver, Flash, Web Development, Troubleshooting, Hardware Diagnostics, Software Installation, Computer Hardware, Help Desk Support, IT Hardware Support, Desktop Computers, Hardware Installation, Desktop Deployment, Operating Systems, Remote Desktop, Networking, Technical Support, Computer Diagnostics, Customer Oriented, Teamwork, Dependable Team Player, HTML 5, WordPress, Information Technology, Website Development, CSS3, JavaScript, Illustrator, InDesign, Web Design, Web Content, Photoshop, Graphic Design, Graphics, Business Cards, Microsoft Office, Microsoft Excel, Microsoft Word, Open Office, User Interface Design
Education
ECPI University 2007 — 2010
Associates, Web Development
APAC Customer Services 2013 - 2014
XMG Online 2010 - 2011
Language Resources 2008 - 2009
VF Corporation 2003 - 2005
Skills
Dreamweaver, Flash, Web Development, Troubleshooting, Hardware Diagnostics, Software Installation, Computer Hardware, Help Desk Support, IT Hardware Support, Desktop Computers, Hardware Installation, Desktop Deployment, Operating Systems, Remote Desktop, Networking, Technical Support, Computer Diagnostics, Customer Oriented, Teamwork, Dependable Team Player, HTML 5, WordPress, Information Technology, Website Development, CSS3, JavaScript, Illustrator, InDesign, Web Design, Web Content, Photoshop, Graphic Design, Graphics, Business Cards, Microsoft Office, Microsoft Excel, Microsoft Word, Open Office, User Interface Design
Education
ECPI University 2007 — 2010
Associates, Web Development
Cari Bower Cari Bower's APAC Customer Services Experience January 1998 - October 2006
Job Certified Veterinary Technician
Industry Veterinary
Experience
PetSmart May 2014 - Present
Our Town Fresh Market November 2011 - September 2013
Myers Bakery November 2007 - December 2011
APAC Customer Services January 1998 - October 2006
Skills
Customer Service, Animal Welfare, Telephone Skills, Data Entry, Phone Etiquette, Microsoft Word, Microsoft Office, PowerPoint, Cashiering, Time Management, Microsoft Excel, Teamwork
Education
Globe University-La Crosse 2012 — 2014
Associate of Arts and Sciences (AAS), Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Globe University-La Crosse 2012 — 2014
Associate of Arts and Sciences (AAS), Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Onalaska High School
High School Diploma
PetSmart May 2014 - Present
Our Town Fresh Market November 2011 - September 2013
Myers Bakery November 2007 - December 2011
APAC Customer Services January 1998 - October 2006
Skills
Customer Service, Animal Welfare, Telephone Skills, Data Entry, Phone Etiquette, Microsoft Word, Microsoft Office, PowerPoint, Cashiering, Time Management, Microsoft Excel, Teamwork
Education
Globe University-La Crosse 2012 — 2014
Associate of Arts and Sciences (AAS), Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Globe University-La Crosse 2012 — 2014
Associate of Arts and Sciences (AAS), Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Onalaska High School
High School Diploma
Diggs M Diggs M's APAC Customer Services Experience July 2012 - Present
Job Graphic Design Student
Industry Higher Education
Experience
Dunwoody College of Technology August 2012 - Present
APAC Customer Services July 2012 - Present
Skills
Hands-on Approach, Multi Tasking, Reliability, Efficiency
Education
Dunwoody College of Technology 2012 — 2014
Dunwoody College of Technology August 2012 - Present
APAC Customer Services July 2012 - Present
Skills
Hands-on Approach, Multi Tasking, Reliability, Efficiency
Education
Dunwoody College of Technology 2012 — 2014
Corrie Carrigan Corrie Carrigan's APAC Customer Services Experience January 1996 - January 1997
Job Partner at Bain & Company
Industry Management Consulting
Experience
Bain & Company September 2004 - Present
McIntosh & Associates 1997 - 2004
APAC Customer Services January 1996 - January 1997
Skills
Acquisition Integration, Management Consulting, Performance Improvement, Business Strategy, Market Analysis, Change Management
Education
The University of Chicago Booth School of Business 2002 — 2004
MBA, Strategy and Finance
Duke University 1992 — 1996
Bachelor’s Degree, English Language and Literature, General
Bain & Company September 2004 - Present
McIntosh & Associates 1997 - 2004
APAC Customer Services January 1996 - January 1997
Skills
Acquisition Integration, Management Consulting, Performance Improvement, Business Strategy, Market Analysis, Change Management
Education
The University of Chicago Booth School of Business 2002 — 2004
MBA, Strategy and Finance
Duke University 1992 — 1996
Bachelor’s Degree, English Language and Literature, General
Cael Roettger Cael Roettger's APAC Customer Services Experience September 2009 - August 2010
Job Direct staff professional mbw
Industry Hospital & Health Care
Experience
MBW January 2013 - Present
Golden Home Care Plus October 2011 - March 2012
Walmart May 2011 - September 2011
APAC Customer Services September 2009 - August 2010
Chileda March 2006 - August 2009
Skills
Personal Care, Data Entry, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Outlook, PowerPoint, Call Center, Cashiering, Customer Satisfaction, Time Management, Access, QuickBooks, Cleaning
Education
South Central College 2012 — 2015
Associate's degree, Accounting
University of Phoenix 2011 — 2012
Accounting
Globe University-La Crosse 2010 — 2010
MBW January 2013 - Present
Golden Home Care Plus October 2011 - March 2012
Walmart May 2011 - September 2011
APAC Customer Services September 2009 - August 2010
Chileda March 2006 - August 2009
Skills
Personal Care, Data Entry, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Outlook, PowerPoint, Call Center, Cashiering, Customer Satisfaction, Time Management, Access, QuickBooks, Cleaning
Education
South Central College 2012 — 2015
Associate's degree, Accounting
University of Phoenix 2011 — 2012
Accounting
Globe University-La Crosse 2010 — 2010
Kirk V. Reid, HIA Kirk V. Reid, HIA's APAC Customer Services Experience April 2013 - June 2014
Job Licensed Health Insurance Advocate at Xerox
Industry Outsourcing/Offshoring
Experience
APAC Customer Services April 2013 - June 2014
APAC Customer Services October 2013 - January 2014
APAC Customer Services December 2012 - April 2013
APAC Customer Services October 2012 - December 2012
Xerox June 2012 - October 2012
Obama for America October 2011 - October 2012
Guilford County Board of Election October 2011 - November 2011
Socio-Political Advocacy Non Profit Organization September 2011 - September 2011
Citicards March 2009 - May 2011
Wells Fargo 2005 - 2009
Skills
Call Centers, Banking, Data Entry, Credit Cards, Customer Service, Sales, Marketing, Technical Support, Credit, Credit Analysis, Customer Experience, Spanish, Internet Troubleshooting, iPhone Support, iPad, iPod Touch, Fraud Detection, Grassroots Fundraising, Volunteering, Cross Selling, Nonprofits, Analysis, BPO, Microsoft Word, Long Term Care Insurance, Relationship Management, Call Center, Word, Problem Solving, Non-profits, Compliance, Collections, Business Process..., Health Insurance, Medicare, Medicare Part D, Medicare Advantage, Medicare Prescription..., 2014 AHIP Certified
Education
Syracuse University - David B.Falk College of Sport and Human Dynamics 1980 — 1984
Bachelor of Science, Retailing; Consumer Studies
Syracuse University - Martin J. Whitman School of Management 1980 — 1984
Bachelors of Science, Retail Management
St. John's University, The Peter J. Tobin College of Business 1986 — 1986
n/a, Marketing of Services
Guilford College 2002 — 2002
n/a, Business Law
APAC Customer Services April 2013 - June 2014
APAC Customer Services October 2013 - January 2014
APAC Customer Services December 2012 - April 2013
APAC Customer Services October 2012 - December 2012
Xerox June 2012 - October 2012
Obama for America October 2011 - October 2012
Guilford County Board of Election October 2011 - November 2011
Socio-Political Advocacy Non Profit Organization September 2011 - September 2011
Citicards March 2009 - May 2011
Wells Fargo 2005 - 2009
Skills
Call Centers, Banking, Data Entry, Credit Cards, Customer Service, Sales, Marketing, Technical Support, Credit, Credit Analysis, Customer Experience, Spanish, Internet Troubleshooting, iPhone Support, iPad, iPod Touch, Fraud Detection, Grassroots Fundraising, Volunteering, Cross Selling, Nonprofits, Analysis, BPO, Microsoft Word, Long Term Care Insurance, Relationship Management, Call Center, Word, Problem Solving, Non-profits, Compliance, Collections, Business Process..., Health Insurance, Medicare, Medicare Part D, Medicare Advantage, Medicare Prescription..., 2014 AHIP Certified
Education
Syracuse University - David B.Falk College of Sport and Human Dynamics 1980 — 1984
Bachelor of Science, Retailing; Consumer Studies
Syracuse University - Martin J. Whitman School of Management 1980 — 1984
Bachelors of Science, Retail Management
St. John's University, The Peter J. Tobin College of Business 1986 — 1986
n/a, Marketing of Services
Guilford College 2002 — 2002
n/a, Business Law
DeShawn Anderson Bell's APAC Customer Services Experience 2004 - 2006
Job Community Manager at Cordasco and Company, PC
Industry Accounting
Experience
Cordasco and Company, PC January 2015 - Present
Consultant 2013 - 2014
Aquent 2012 - 2013
Aquent April 2011 - January 2012
Aquent June 2009 - April 2011
Aquent October 2007 - June 2009
Aquent January 2006 - October 2007
APAC Customer Services 2004 - 2006
APAC Customer Services 2003 - 2004
Allstate April 2002 - November 2002
Skills
Recruiting, Interviews, Human Resources, Training, Management, Leadership, Applicant Tracking..., Talent Management, Sourcing, Marketing, Temporary Placement, Talent Acquisition, Strategy, Project Management, Employee Relations, Employer Branding, Team Leadership, Staffing Services, Onboarding, Recruitment Advertising, Employee Benefits, Account Management, Social Networking, Customer Service, Technical Recruiting, Executive Search, Building Relationships, Cold Calling, Vendor Management, Internet Recruiting, College Recruiting, Volunteering, Contract Recruitment, Program Management, Benefits Negotiation, Team Management, Writing, Temporary Staffing, Screening Resumes, Permanent Placement, Team Building, Blogging, Social Media Recruitment, Campus Recruiting, Global Recruitment and..., Recruitment Consulting, Metrics and Reporting, Full Lifecycle..., Talent Sourcing, Fundraising
Education
Grambling State University 1992 — 1995
Bachelor of Public Administration
Dixon High School
Dixon High School
Cordasco and Company, PC January 2015 - Present
Consultant 2013 - 2014
Aquent 2012 - 2013
Aquent April 2011 - January 2012
Aquent June 2009 - April 2011
Aquent October 2007 - June 2009
Aquent January 2006 - October 2007
APAC Customer Services 2004 - 2006
APAC Customer Services 2003 - 2004
Allstate April 2002 - November 2002
Skills
Recruiting, Interviews, Human Resources, Training, Management, Leadership, Applicant Tracking..., Talent Management, Sourcing, Marketing, Temporary Placement, Talent Acquisition, Strategy, Project Management, Employee Relations, Employer Branding, Team Leadership, Staffing Services, Onboarding, Recruitment Advertising, Employee Benefits, Account Management, Social Networking, Customer Service, Technical Recruiting, Executive Search, Building Relationships, Cold Calling, Vendor Management, Internet Recruiting, College Recruiting, Volunteering, Contract Recruitment, Program Management, Benefits Negotiation, Team Management, Writing, Temporary Staffing, Screening Resumes, Permanent Placement, Team Building, Blogging, Social Media Recruitment, Campus Recruiting, Global Recruitment and..., Recruitment Consulting, Metrics and Reporting, Full Lifecycle..., Talent Sourcing, Fundraising
Education
Grambling State University 1992 — 1995
Bachelor of Public Administration
Dixon High School
Dixon High School
Rhachad Waring Rhachad Waring's APAC Customer Services Experience June 2009 - May 2012
Job IT Support Specialist/Computer Operator II at NCS Technology Inc
Industry Information Technology and Services
Experience
NSC Technologies Inc. September 2015 - Present
Hewlett-Packard May 2015 - September 2015
Intervise January 2015 - April 2015
CRGT Inc. March 2013 - March 2014
CRGT Inc. June 2012 - March 2013
APAC Customer Services June 2009 - May 2012
ECPI University 2008 - 2011
Skills
QA Analyst, Help Desk Support, Customer Service, Troubleshooting, Call Centers, Hardware, Quality Assurance, Networking, Analysis, Customer Support, Windows 7, Technical Support
Education
ECPI College of Technology 2008 — 2011
Associate's degree, Computer and Information Sciences and Support Services
NSC Technologies Inc. September 2015 - Present
Hewlett-Packard May 2015 - September 2015
Intervise January 2015 - April 2015
CRGT Inc. March 2013 - March 2014
CRGT Inc. June 2012 - March 2013
APAC Customer Services June 2009 - May 2012
ECPI University 2008 - 2011
Skills
QA Analyst, Help Desk Support, Customer Service, Troubleshooting, Call Centers, Hardware, Quality Assurance, Networking, Analysis, Customer Support, Windows 7, Technical Support
Education
ECPI College of Technology 2008 — 2011
Associate's degree, Computer and Information Sciences and Support Services
Vene' Pryor's APAC Customer Services Experience June 2013 - November 2013
Job Medical Assistant/ Referral Specialist
Industry Hospital & Health Care
Experience
Oyster Point Family Practice April 2015 - Present
Gloucester Care Clinic August 2014 - October 2014
APAC Customer Services June 2013 - November 2013
U.S. Navy September 2006 - April 2012
Skills
Military, Medical Assisting, Phlebotomy, Security Clearance, Vital Signs, EKG, Medical Terminology, Medical Records, EMR, NexGen, Customer Service, Switchboard, Triage, Navy, DoD, Weapons Handling, Shipping, UPS Shipping, Microsoft Technologies, National Security
Education
ECPI University 2012 — 2016
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
ECPI University 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Medical/Clinical Assistant
Oyster Point Family Practice April 2015 - Present
Gloucester Care Clinic August 2014 - October 2014
APAC Customer Services June 2013 - November 2013
U.S. Navy September 2006 - April 2012
Skills
Military, Medical Assisting, Phlebotomy, Security Clearance, Vital Signs, EKG, Medical Terminology, Medical Records, EMR, NexGen, Customer Service, Switchboard, Triage, Navy, DoD, Weapons Handling, Shipping, UPS Shipping, Microsoft Technologies, National Security
Education
ECPI University 2012 — 2016
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
ECPI University 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Medical/Clinical Assistant
Ashley Schulze Ashley Schulze's APAC Customer Services Experience August 2012 - December 2012
Job Student of Veterinary Technology
Industry Veterinary
Experience
Fazoli's Restaurant Management, LLC November 2013 - Present
APAC Customer Services August 2012 - December 2012
Mt. La Crosse November 2011 - March 2012
Skills
Customer Service, Laboratory Skills, Radiology, Animal Husbandry, Anesthesiology, Venipuncture, Microsoft Office
Education
Globe University 2012 — 2014
Associate's Degree, Veterinary Technology
Fazoli's Restaurant Management, LLC November 2013 - Present
APAC Customer Services August 2012 - December 2012
Mt. La Crosse November 2011 - March 2012
Skills
Customer Service, Laboratory Skills, Radiology, Animal Husbandry, Anesthesiology, Venipuncture, Microsoft Office
Education
Globe University 2012 — 2014
Associate's Degree, Veterinary Technology
Ariel Martin Ariel Martin's APAC Customer Services Experience September 2013 - November 2014
Job Defined Contribution/Benefits Representative at Xerox HR Soulutions
Industry Information Technology and Services
Experience
Xerox HR Soulutions November 2014 - Present
APAC Customer Services September 2013 - November 2014
Kohl's Department Stores June 2011 - January 2013
SoundsFoReal.com 2012 - 2012
Party City August 2009 - October 2009
Body Central Corp. November 2008 - June 2009
5th Signal Command May 2005 - August 2005
Skills
Visual Basic, Microsoft Office, SQL Server, Small Business, Business Communications, DJ, Oracle SQL, Microsoft Excel, Microsoft Word, Access, Android SDK, Oracle PL/SQL..., UML, SDLC, DBMS, PESTEL Framework, Porter's Five Forces..., Microsoft Project, Strategic Management, POS, PowerPoint, Telephone Skills, Cash Register, Time Management, Leadership, Customer Service, Windows 7, Phone Etiquette, Retail, MS Project, Analysis, Visio, Business Strategy, Cashiering, Program Management, Data Entry, Team Leadership, Data Analysis, Outlook, Windows
Education
Fayetteville State University 2008 — 2012
Bachelor of Science (BS), Business Administration con, Management Information Systems
Xerox HR Soulutions November 2014 - Present
APAC Customer Services September 2013 - November 2014
Kohl's Department Stores June 2011 - January 2013
SoundsFoReal.com 2012 - 2012
Party City August 2009 - October 2009
Body Central Corp. November 2008 - June 2009
5th Signal Command May 2005 - August 2005
Skills
Visual Basic, Microsoft Office, SQL Server, Small Business, Business Communications, DJ, Oracle SQL, Microsoft Excel, Microsoft Word, Access, Android SDK, Oracle PL/SQL..., UML, SDLC, DBMS, PESTEL Framework, Porter's Five Forces..., Microsoft Project, Strategic Management, POS, PowerPoint, Telephone Skills, Cash Register, Time Management, Leadership, Customer Service, Windows 7, Phone Etiquette, Retail, MS Project, Analysis, Visio, Business Strategy, Cashiering, Program Management, Data Entry, Team Leadership, Data Analysis, Outlook, Windows
Education
Fayetteville State University 2008 — 2012
Bachelor of Science (BS), Business Administration con, Management Information Systems
Michael Waddy Michael Waddy's APAC Customer Services Experience 2010 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2010 - 2011
U.S. Census Bureau April 2010 - May 2010
Skills
Computer Proficiency, Warehousing, Customer Service, Cisco Routing &..., Computer Network..., Network Design, Computer Science, Information Technology
Education
West Virginia Junior College-Charleston 2003 — 2004
Dual Associates, CIT / IT
ECPI College of Technology 1987 — 1988
Certificate of Completion, Electronics / Computer Programming
APAC Customer Services 2010 - 2011
U.S. Census Bureau April 2010 - May 2010
Skills
Computer Proficiency, Warehousing, Customer Service, Cisco Routing &..., Computer Network..., Network Design, Computer Science, Information Technology
Education
West Virginia Junior College-Charleston 2003 — 2004
Dual Associates, CIT / IT
ECPI College of Technology 1987 — 1988
Certificate of Completion, Electronics / Computer Programming
Nicole Poudrier Nicole Poudrier's APAC Customer Services Experience April 2012 - March 2013
Job
Industry Human Resources
Experience
APAC Customer Services April 2012 - March 2013
GSI COMMERCE, INC August 2005 - October 2010
Denny's July 2001 - July 2002
Skills
Microsoft Office, Customer Service, Word, Customer Relations, PowerPoint, Excel, Windows, Inventory Management, Accounting, Team Building, Social Media, Microsoft Excel, Microsoft Word, Data Entry, Customer Satisfaction, Time Management, Access
Education
Keiser University 2011 — 2015
Associates-Bachelors, Business Administration-Human Resource Management, 3.67
Brevard Community College 2005 — 2007
Vocational, Accounting
APAC Customer Services April 2012 - March 2013
GSI COMMERCE, INC August 2005 - October 2010
Denny's July 2001 - July 2002
Skills
Microsoft Office, Customer Service, Word, Customer Relations, PowerPoint, Excel, Windows, Inventory Management, Accounting, Team Building, Social Media, Microsoft Excel, Microsoft Word, Data Entry, Customer Satisfaction, Time Management, Access
Education
Keiser University 2011 — 2015
Associates-Bachelors, Business Administration-Human Resource Management, 3.67
Brevard Community College 2005 — 2007
Vocational, Accounting
Vanessa Lowell Vanessa Lowell's APAC Customer Services Experience August 2012 - September 2013
Job Process Server / Notary
Industry Legal Services
Experience
Lowell Observations October 2013 - Present
APAC Customer Services August 2012 - September 2013
The Lavidge Company May 2011 - March 2012
Arizona Regional Multiple Listing Services November 2010 - May 2011
Randstad Work Solutions January 2009 - October 2010
Dillard's Department Store May 2008 - January 2009
Courtesy Chevrolet March 2006 - September 2007
Kelly Temporary Services January 2006 - March 2006
Bank One February 2000 - July 2004
Skills
Active Directory, PC toubleshooting, Software Installation, Troubleshooting, Networking, Windows, Advertising, Software, Hardware, Customer Service, Microsoft Office, Microsoft Excel, Outlook
Education
Discovery Detective Academy 2013 — 2014
Private Investigator
DeVry University 2008 — 2010
Associate of Applied Science, Network Systems Administration
Apollo High School 1985 — 1991
High School Diploma
Lowell Observations October 2013 - Present
APAC Customer Services August 2012 - September 2013
The Lavidge Company May 2011 - March 2012
Arizona Regional Multiple Listing Services November 2010 - May 2011
Randstad Work Solutions January 2009 - October 2010
Dillard's Department Store May 2008 - January 2009
Courtesy Chevrolet March 2006 - September 2007
Kelly Temporary Services January 2006 - March 2006
Bank One February 2000 - July 2004
Skills
Active Directory, PC toubleshooting, Software Installation, Troubleshooting, Networking, Windows, Advertising, Software, Hardware, Customer Service, Microsoft Office, Microsoft Excel, Outlook
Education
Discovery Detective Academy 2013 — 2014
Private Investigator
DeVry University 2008 — 2010
Associate of Applied Science, Network Systems Administration
Apollo High School 1985 — 1991
High School Diploma
Kari O'Leary Kari O'Leary's APAC Customer Services Experience May 2008 - April 2009
Job student at Globe University
Industry Education Management
Experience
Burger King Corporation September 2011 - Present
APAC Customer Services May 2008 - April 2009
Convergys August 2006 - March 2008
Skills
Microsoft Office, Microsoft Works, Excel
Education
Northwest high School 2000 — 2004
Globe University
Burger King Corporation September 2011 - Present
APAC Customer Services May 2008 - April 2009
Convergys August 2006 - March 2008
Skills
Microsoft Office, Microsoft Works, Excel
Education
Northwest high School 2000 — 2004
Globe University
Renee Wiggins Renee Wiggins's APAC Customer Services Experience November 2013 - April 2014
Job Benefits Advisor at Aon Hewitt
Industry Chemicals
Experience
Aon Hewitt July 2014 - Present
American Insurance Marketing Solutions May 2014 - July 2014
APAC Customer Services November 2013 - April 2014
Connextions August 2013 - November 2013
Aerotek May 2013 - August 2013
JP Morgan Chase April 2012 - May 2013
TZ Insurance Solutions October 2012 - November 2012
Connextions July 2011 - December 2011
Pitney Bowes Management Services 2007 - 2011
Manpower January 2007 - June 2007
Skills
Data Entry, Testing, Quality Control, Management, Call Centers, Customer Service, Microsoft Excel, Databases, Laboratory, Insurance, Sales, Sop, FDA, Spreadsheets
Education
Francis Marion University 1997 — 1999
Bachelor of Science (B.S.), Chemistry
Florence-Darlington Technical College 1995 — 1997
Associate of Science (AS), Chemical Engineering Technology/Technician
Aon Hewitt July 2014 - Present
American Insurance Marketing Solutions May 2014 - July 2014
APAC Customer Services November 2013 - April 2014
Connextions August 2013 - November 2013
Aerotek May 2013 - August 2013
JP Morgan Chase April 2012 - May 2013
TZ Insurance Solutions October 2012 - November 2012
Connextions July 2011 - December 2011
Pitney Bowes Management Services 2007 - 2011
Manpower January 2007 - June 2007
Skills
Data Entry, Testing, Quality Control, Management, Call Centers, Customer Service, Microsoft Excel, Databases, Laboratory, Insurance, Sales, Sop, FDA, Spreadsheets
Education
Francis Marion University 1997 — 1999
Bachelor of Science (B.S.), Chemistry
Florence-Darlington Technical College 1995 — 1997
Associate of Science (AS), Chemical Engineering Technology/Technician
Shane Burgess Shane Burgess's APAC Customer Services Experience December 2013 - January 2014
Job Customer Service & Quality Oriented
Industry Financial Services
Experience
Chamberlain Group, Inc. August 2014 - Present
APAC Customer Services December 2013 - January 2014
Citi October 2005 - October 2013
TeleTech September 2003 - October 2005
Convergys September 2001 - August 2003
Glendale Community College October 1998 - May 2001
Skills
Certification in..., Experienced with iOS..., Experienced Bill..., 2nd Level Support..., Call Center, Network Administration, Computer Hardware, Troubleshooting, Technical Support, Networking, Customer Service, XP, Call Centers, 12 years phone customer..., Cisco Technologies, Consumer Electronics, Electronics repair, Windows XP Certified..., Escalation Resolution, Apple iOS Familiarity /..., Google Android..., Wireless Networking, Windows XP, Electronics Repair, Customer Experience, Printers, Servers
Education
Glendale Community College 1997 — 2000
Associates of Applied Science (AAS), Electronics Computer Technology, 3.324
Glendale Community College 1997 — 2000
Associate of Arts and Sciences (AAS), Electronics Technology, 3.324
Glendale Community College 1997 — 2000
Certificate, Network and System Administration/Administrator, 3.324
Chamberlain Group, Inc. August 2014 - Present
APAC Customer Services December 2013 - January 2014
Citi October 2005 - October 2013
TeleTech September 2003 - October 2005
Convergys September 2001 - August 2003
Glendale Community College October 1998 - May 2001
Skills
Certification in..., Experienced with iOS..., Experienced Bill..., 2nd Level Support..., Call Center, Network Administration, Computer Hardware, Troubleshooting, Technical Support, Networking, Customer Service, XP, Call Centers, 12 years phone customer..., Cisco Technologies, Consumer Electronics, Electronics repair, Windows XP Certified..., Escalation Resolution, Apple iOS Familiarity /..., Google Android..., Wireless Networking, Windows XP, Electronics Repair, Customer Experience, Printers, Servers
Education
Glendale Community College 1997 — 2000
Associates of Applied Science (AAS), Electronics Computer Technology, 3.324
Glendale Community College 1997 — 2000
Associate of Arts and Sciences (AAS), Electronics Technology, 3.324
Glendale Community College 1997 — 2000
Certificate, Network and System Administration/Administrator, 3.324
Robert Woolley's APAC Customer Services Experience July 1996 - August 1997
Job Senior Consultant at Eventus Solutions Group
Industry Outsourcing/Offshoring
Experience
Eventus Solutions Group September 2014 - Present
Contractor July 2006 - September 2014
Alliance Data August 2005 - July 2006
Earthlink August 2003 - July 2004
Accenture August 1997 - August 2003
APAC Customer Services July 1996 - August 1997
PRC, LLC July 1995 - July 1996
Ryder System, Inc. July 1983 - July 1995
Skills
Word, Excel, Microsoft Office, Due Diligence, Requirements Analysis, Customer Service, Customer Relations, PowerPoint, Outlook, Visio, Windows, Lotus Notes, MS Project, Documentation, English, Spreadsheets, Analysis, Financial Analysis, Strategic Planning, Forecasting, Business Planning, Business Analysis, Call Center, Outsourcing, Customer Satisfaction, Workforce Management, Business Process..., Process Improvement, Start-ups, Vendor Management, Process Engineering, Team Building, Change Management, Problem Solving, BPO, Operations Management, Account Management, Team Leadership, Telecommunications, Business Process, Budgeting, Program Management, Coaching, Mentoring, Vendor Relations, Team Management, Business Strategy, Quality Assurance, Performance Management, Call Centers
Education
Florida State University - College of Business 1979 — 1982
Bachelor of Science, Marketing
Eventus Solutions Group September 2014 - Present
Contractor July 2006 - September 2014
Alliance Data August 2005 - July 2006
Earthlink August 2003 - July 2004
Accenture August 1997 - August 2003
APAC Customer Services July 1996 - August 1997
PRC, LLC July 1995 - July 1996
Ryder System, Inc. July 1983 - July 1995
Skills
Word, Excel, Microsoft Office, Due Diligence, Requirements Analysis, Customer Service, Customer Relations, PowerPoint, Outlook, Visio, Windows, Lotus Notes, MS Project, Documentation, English, Spreadsheets, Analysis, Financial Analysis, Strategic Planning, Forecasting, Business Planning, Business Analysis, Call Center, Outsourcing, Customer Satisfaction, Workforce Management, Business Process..., Process Improvement, Start-ups, Vendor Management, Process Engineering, Team Building, Change Management, Problem Solving, BPO, Operations Management, Account Management, Team Leadership, Telecommunications, Business Process, Budgeting, Program Management, Coaching, Mentoring, Vendor Relations, Team Management, Business Strategy, Quality Assurance, Performance Management, Call Centers
Education
Florida State University - College of Business 1979 — 1982
Bachelor of Science, Marketing
Christine Epps Christine Epps's APAC Customer Services Experience January 1996 - December 1996
Job Research Professional
Industry Research
Experience
Consumer Directed Care June 2007 - Present
University of South Florida July 2001 - June 2007
MasterPlan Software July 1997 - June 2001
APAC Customer Services January 1996 - December 1996
CSC January 1992 - January 1996
Devcon International January 1991 - December 1991
Arthur Andersen & Co. January 1988 - December 1990
Skills
Research Project..., Data Analysis, Report Writing
Education
Florida Atlantic University 1990 — 1992
University of South Florida - College of Business Administration 1981 — 1987
B.S., Management Information Systems
Consumer Directed Care June 2007 - Present
University of South Florida July 2001 - June 2007
MasterPlan Software July 1997 - June 2001
APAC Customer Services January 1996 - December 1996
CSC January 1992 - January 1996
Devcon International January 1991 - December 1991
Arthur Andersen & Co. January 1988 - December 1990
Skills
Research Project..., Data Analysis, Report Writing
Education
Florida Atlantic University 1990 — 1992
University of South Florida - College of Business Administration 1981 — 1987
B.S., Management Information Systems
Kimberly Grier Kimberly Grier's APAC Customer Services Experience 1990 - 1998
Job Benefits Administrator at Mercer
Industry Human Resources
Experience
Mercer January 2015 - Present
Mercer Heath and Benefits Administration February 2012 - January 2015
The Golden Rule Apiary 1997 - 2015
Re/Max Associates Realtors August 2004 - February 2012
Parsons Technology 1998 - 1999
APAC Customer Services 1990 - 1998
Skills
Public Speaking, Microsoft Office
Education
Iowa State University 1986 — 1989
Elementary Education and Teaching
Des Moines Area Community College 1986 — 1988
Criminal Justice/Police Science & Elementary Education
Streamwood High School 1983 — 1985
Mercer January 2015 - Present
Mercer Heath and Benefits Administration February 2012 - January 2015
The Golden Rule Apiary 1997 - 2015
Re/Max Associates Realtors August 2004 - February 2012
Parsons Technology 1998 - 1999
APAC Customer Services 1990 - 1998
Skills
Public Speaking, Microsoft Office
Education
Iowa State University 1986 — 1989
Elementary Education and Teaching
Des Moines Area Community College 1986 — 1988
Criminal Justice/Police Science & Elementary Education
Streamwood High School 1983 — 1985
Brandi Grow's APAC Customer Services Experience August 2005 - August 2006
Job Hotel Network Manager at CLC Lodging
Industry Hospitality
Experience
CLC Lodging September 2015 - Present
CLC Lodging October 2013 - September 2015
CLC Lodging August 2011 - October 2013
CLC Lodging March 2009 - August 2011
CLC Lodging October 2007 - March 2009
WTI Technical Institute August 2006 - October 2007
APAC Customer Services August 2005 - August 2006
APAC Customer Services June 2003 - August 2005
APAC Customer Services October 2001 - June 2003
APAC Customer Services July 2001 - October 2001
Skills
Sales, Sales Management, Sales Operations, Sales Presentations, Customer Service, Customer Service..., Customer Service..., Process Improvement, Process Management, Data Analysis, Reporting & Analysis, Hospitality, Employee Training, Coaching, Training, Contract Negotiation, Team Building, Leadership, Management
Education
Colby County Community College
Barton County Community College
Fort Hays State University
CLC Lodging September 2015 - Present
CLC Lodging October 2013 - September 2015
CLC Lodging August 2011 - October 2013
CLC Lodging March 2009 - August 2011
CLC Lodging October 2007 - March 2009
WTI Technical Institute August 2006 - October 2007
APAC Customer Services August 2005 - August 2006
APAC Customer Services June 2003 - August 2005
APAC Customer Services October 2001 - June 2003
APAC Customer Services July 2001 - October 2001
Skills
Sales, Sales Management, Sales Operations, Sales Presentations, Customer Service, Customer Service..., Customer Service..., Process Improvement, Process Management, Data Analysis, Reporting & Analysis, Hospitality, Employee Training, Coaching, Training, Contract Negotiation, Team Building, Leadership, Management
Education
Colby County Community College
Barton County Community College
Fort Hays State University
Sharyn Rothrock Sharyn Rothrock's APAC Customer Services Experience December 2010 - March 2012
Job Quality and Transfer at Xerox
Industry Education Management
Experience
Xerox May 2015 - Present
Upstate Cerebral Palsy January 2015 - May 2015
Noerr Programs October 2014 - December 2014
Bank of America April 2014 - October 2014
MetLife October 2013 - December 2013
Mom365 March 2013 - October 2013
Xerox April 2012 - December 2012
APAC Customer Services December 2010 - March 2012
Harley's Camarillo Bowl September 2008 - July 2010
Skills
Photoshop, Microsoft Excel, Microsoft Office, Time Management, Organized, 58 WPM, Team Player, Teamwork, Customer Service, Telephone Skills, Microsoft Word, Sales, Call Centers, Technical Support, Outlook, PowerPoint, Customer Satisfaction, Leadership, Data Entry, Access
Education
DeVry University 2013 — 2016
Bachelor's degree, Business Administration/Accounting, 3.0
Adolfo Camarillo High School 2007 — 2009
High School Diploma, General studied, 3.26 GPA
Xerox May 2015 - Present
Upstate Cerebral Palsy January 2015 - May 2015
Noerr Programs October 2014 - December 2014
Bank of America April 2014 - October 2014
MetLife October 2013 - December 2013
Mom365 March 2013 - October 2013
Xerox April 2012 - December 2012
APAC Customer Services December 2010 - March 2012
Harley's Camarillo Bowl September 2008 - July 2010
Skills
Photoshop, Microsoft Excel, Microsoft Office, Time Management, Organized, 58 WPM, Team Player, Teamwork, Customer Service, Telephone Skills, Microsoft Word, Sales, Call Centers, Technical Support, Outlook, PowerPoint, Customer Satisfaction, Leadership, Data Entry, Access
Education
DeVry University 2013 — 2016
Bachelor's degree, Business Administration/Accounting, 3.0
Adolfo Camarillo High School 2007 — 2009
High School Diploma, General studied, 3.26 GPA
Steven Slaman Steven Slaman's APAC Customer Services Experience February 1996 - December 1997
Job Sr. Financial Analyst at TBC Corporation
Industry Accounting
Experience
TBC Corporation June 2015 - Present
SCHOOL DISTRICT OF PALM BEACH COUNTY November 2014 - April 2015
Levenger March 2014 - November 2014
Levenger December 1997 - March 2014
APAC Customer Services February 1996 - December 1997
Skills
Forecasting, Inventory Management, Payroll, Budgets, Process Improvement, Accounting, Account Reconciliation, Business Analysis, Marketing, PowerPoint, General Ledger, Financial Reporting, Finance, Customer Satisfaction, Microsoft Office, Accounts Receivable, Strategic Planning, P&L Management, Leadership, Income Statement, Human Resources, Pricing, Financial Analysis, Bank Reconciliation, Retail, Variance Analysis, Analysis, Purchasing, ERP, Microsoft Excel, Management
Education
Palm Beach Atlantic University 2008 — 2010
MBA, Management
Florida Atlantic University 1990 — 1994
BBA, Finance
Palm Beach Community College 1989 — 1990
AA, Business
University of Wisconsin-Platteville 1983 — 1985
Business, Music
TBC Corporation June 2015 - Present
SCHOOL DISTRICT OF PALM BEACH COUNTY November 2014 - April 2015
Levenger March 2014 - November 2014
Levenger December 1997 - March 2014
APAC Customer Services February 1996 - December 1997
Skills
Forecasting, Inventory Management, Payroll, Budgets, Process Improvement, Accounting, Account Reconciliation, Business Analysis, Marketing, PowerPoint, General Ledger, Financial Reporting, Finance, Customer Satisfaction, Microsoft Office, Accounts Receivable, Strategic Planning, P&L Management, Leadership, Income Statement, Human Resources, Pricing, Financial Analysis, Bank Reconciliation, Retail, Variance Analysis, Analysis, Purchasing, ERP, Microsoft Excel, Management
Education
Palm Beach Atlantic University 2008 — 2010
MBA, Management
Florida Atlantic University 1990 — 1994
BBA, Finance
Palm Beach Community College 1989 — 1990
AA, Business
University of Wisconsin-Platteville 1983 — 1985
Business, Music
Jermaine Jenkins Jermaine Jenkins's APAC Customer Services Experience March 2013 - August 2013
Job Benefits Advisor
Industry Insurance
Experience
PepsiCo June 2015 - Present
Aon Hewitt September 2013 - January 2015
APAC Customer Services March 2013 - August 2013
APAC Customer Services September 2012 - March 2013
APAC Customer Services January 2012 - August 2012
Red Lobster May 2010 - May 2012
APAC Customer Services September 2011 - January 2012
Education
Forsyth Technical Community College 2012 — 2014
Registered Nursing/Registered Nurse
PepsiCo June 2015 - Present
Aon Hewitt September 2013 - January 2015
APAC Customer Services March 2013 - August 2013
APAC Customer Services September 2012 - March 2013
APAC Customer Services January 2012 - August 2012
Red Lobster May 2010 - May 2012
APAC Customer Services September 2011 - January 2012
Education
Forsyth Technical Community College 2012 — 2014
Registered Nursing/Registered Nurse
Chloe R. Love's APAC Customer Services Experience May 2011 - July 2012
Job Business Development at Sunera
Industry Management Consulting
Experience
Sunera LLC April 2014 - Present
NotJustSundays.org (launching September 30, 2015) September 2015 - Present
Tampa Bay Buccaneers July 2014 - Present
Hill Spooner & Elliott Real Estate May 2013 - February 2015
Love's Tire & Service Center January 2014 - April 2014
Miles High Productions August 2012 - January 2013
Outback Steakhouse May 2008 - December 2012
APAC Customer Services May 2011 - July 2012
Skills
Social Media, Marketing, Social Networking, Microsoft Office, Time Management, Facebook, Customer Service, Recruiting, Leadership, Sales, Blogging, Community Outreach, Social Media Marketing, Fundraising, Event Planning, Training, Microsoft Excel, Management, PowerPoint, Public Relations, Microsoft Word, Advertising, Event Management, Public Speaking, Marketing Communications, Business Development, Editing, Human Resources, Strategic Planning, People-oriented, Outlook, Research, Communication Skills, Customer Satisfaction, Philanthropy, Teamwork, Hospitality, Nonprofits, Pinterest, Data Entry, Networking, Adobe Creative Suite, Interviews, Leadership Development, WordPress, Data Management, Communication, Design
Education
Florida State University 2009 — 2013
Bachelor of Science (BS), Information, Communication, & Technology
Sunera LLC April 2014 - Present
NotJustSundays.org (launching September 30, 2015) September 2015 - Present
Tampa Bay Buccaneers July 2014 - Present
Hill Spooner & Elliott Real Estate May 2013 - February 2015
Love's Tire & Service Center January 2014 - April 2014
Miles High Productions August 2012 - January 2013
Outback Steakhouse May 2008 - December 2012
APAC Customer Services May 2011 - July 2012
Skills
Social Media, Marketing, Social Networking, Microsoft Office, Time Management, Facebook, Customer Service, Recruiting, Leadership, Sales, Blogging, Community Outreach, Social Media Marketing, Fundraising, Event Planning, Training, Microsoft Excel, Management, PowerPoint, Public Relations, Microsoft Word, Advertising, Event Management, Public Speaking, Marketing Communications, Business Development, Editing, Human Resources, Strategic Planning, People-oriented, Outlook, Research, Communication Skills, Customer Satisfaction, Philanthropy, Teamwork, Hospitality, Nonprofits, Pinterest, Data Entry, Networking, Adobe Creative Suite, Interviews, Leadership Development, WordPress, Data Management, Communication, Design
Education
Florida State University 2009 — 2013
Bachelor of Science (BS), Information, Communication, & Technology
Bill Billbrough's APAC Customer Services Experience 1995 - 2002
Job Chief Security Officer at EarthLink
Industry Information Technology and Services
Experience
EarthLink 2015 - Present
EarthLink 2014 - Present
EarthLink 2010 - 2014
EarthLink 2008 - 2010
EarthLink 2005 - 2008
EarthLink June 2002 - 2005
APAC Customer Services 1995 - 2002
Technology Solutions May 1994 - October 1995
Ryder System, Inc. 1987 - 1994
Skills
Security, Strategy, Business Transformation, Operational Excellence, Data Center, Telecommunications, Enterprise Software, ITIL, Leadership, Vendor Management, Management, Technical Support, Wireless, Servers, CRM, VoIP, Disaster Recovery, Infrastructure, Call Centers, Outsourcing, Cloud Computing, Call Center, Networking, Managed Services, Product Management, Information Technology, Program Management
Education
Florida Atlantic University 1984 — 1986
BA, Computer Science
University of Georgia - Terry College of Business
Executive Leadership Program, Business Administration, Management and Operations
EarthLink 2015 - Present
EarthLink 2014 - Present
EarthLink 2010 - 2014
EarthLink 2008 - 2010
EarthLink 2005 - 2008
EarthLink June 2002 - 2005
APAC Customer Services 1995 - 2002
Technology Solutions May 1994 - October 1995
Ryder System, Inc. 1987 - 1994
Skills
Security, Strategy, Business Transformation, Operational Excellence, Data Center, Telecommunications, Enterprise Software, ITIL, Leadership, Vendor Management, Management, Technical Support, Wireless, Servers, CRM, VoIP, Disaster Recovery, Infrastructure, Call Centers, Outsourcing, Cloud Computing, Call Center, Networking, Managed Services, Product Management, Information Technology, Program Management
Education
Florida Atlantic University 1984 — 1986
BA, Computer Science
University of Georgia - Terry College of Business
Executive Leadership Program, Business Administration, Management and Operations
Kevin Sandridge Kevin Sandridge's APAC Customer Services Experience January 2001 - May 2002
Job Food Blogger at BBQ Beat
Industry Online Media
Experience
Polk State College August 2005 - Present
Polk County School Board December 2003 - Present
BBQ Beat February 2014 - Present
Connextions May 2003 - October 2003
APAC Customer Services January 2001 - May 2002
Skills
Blogging, Social Media Marketing, Product Reviews, Versatile Writer, Editing, Food, Cooking, Sales, Social Media
Education
Florida State University 1996 — 2003
Master of Arts (M.A.), Art History, Criticism and Conservation
Florida Southern College 1991 — 1995
Bachelor of Arts, Humanities
Polk State College August 2005 - Present
Polk County School Board December 2003 - Present
BBQ Beat February 2014 - Present
Connextions May 2003 - October 2003
APAC Customer Services January 2001 - May 2002
Skills
Blogging, Social Media Marketing, Product Reviews, Versatile Writer, Editing, Food, Cooking, Sales, Social Media
Education
Florida State University 1996 — 2003
Master of Arts (M.A.), Art History, Criticism and Conservation
Florida Southern College 1991 — 1995
Bachelor of Arts, Humanities
Nichelle Highsmith, MSHRM,MBA, PHR Nichelle Highsmith, MSHRM,MBA, PHR's APAC Customer Services Experience August 2007 - August 2008
Job Director of Human Resources at Unified Health Services, LLC
Industry Human Resources
Experience
Unified Health Services, LLC June 2015 - Present
Unified Health Services October 2012 - Present
Hollywood Casino September 2011 - June 2012
FedEx SmartPost January 2010 - September 2011
FEDEX SMARTPOST August 2008 - January 2010
APAC Customer Services August 2007 - August 2008
APX LOGISTICS February 2002 - March 2006
FedEx Ground October 1995 - February 2002
Skills
Onboarding, Hiring, Interviewing, Orientation, New Hire Orientation, Talent Management, Performance Management, Organizational..., Labor Relations, Employee Engagement, Employment Law, Leadership Development, Succession Planning, Coaching, Benefits, Talent Acquisition, Compliance, Policy, FMLA, Change Management, Benefits Administration, Team Building, Mentoring, Process Improvement, PeopleSoft, HR Policies, Workforce Planning, Technical Recruiting, Customer Service, Union Avoidance, Sourcing, HR Strategy, Outlook, Problem Solving, Organizational..., Payroll, Budgeting, Recruitment/Retention, Staff Development, Legal Compliance, Supervisory Skills, Employee Relations, Compensation, Full-cycle Recruiting, Human Resources, HRIS, Recruiting, Employee Training, Temporary Placement, Training
Education
Golden Gate University 2010 — 2012
Master, Human Resource Management
University of Phoenix 2005 — 2007
Master of Business Administration, Business Administration and Management, General
Southern University and Agricultural and Mechanical College at Baton Rouge 1987 — 1993
B.A., Political Science
Unified Health Services, LLC June 2015 - Present
Unified Health Services October 2012 - Present
Hollywood Casino September 2011 - June 2012
FedEx SmartPost January 2010 - September 2011
FEDEX SMARTPOST August 2008 - January 2010
APAC Customer Services August 2007 - August 2008
APX LOGISTICS February 2002 - March 2006
FedEx Ground October 1995 - February 2002
Skills
Onboarding, Hiring, Interviewing, Orientation, New Hire Orientation, Talent Management, Performance Management, Organizational..., Labor Relations, Employee Engagement, Employment Law, Leadership Development, Succession Planning, Coaching, Benefits, Talent Acquisition, Compliance, Policy, FMLA, Change Management, Benefits Administration, Team Building, Mentoring, Process Improvement, PeopleSoft, HR Policies, Workforce Planning, Technical Recruiting, Customer Service, Union Avoidance, Sourcing, HR Strategy, Outlook, Problem Solving, Organizational..., Payroll, Budgeting, Recruitment/Retention, Staff Development, Legal Compliance, Supervisory Skills, Employee Relations, Compensation, Full-cycle Recruiting, Human Resources, HRIS, Recruiting, Employee Training, Temporary Placement, Training
Education
Golden Gate University 2010 — 2012
Master, Human Resource Management
University of Phoenix 2005 — 2007
Master of Business Administration, Business Administration and Management, General
Southern University and Agricultural and Mechanical College at Baton Rouge 1987 — 1993
B.A., Political Science
Melissa Asbridge Melissa Asbridge's APAC Customer Services Experience June 1997 - September 1998
Job IT Technician
Industry Pharmaceuticals
Experience
Akorn, Inc 2013 - Present
Decatur Memorial Hospital September 2013 - January 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2008 - September 2013
Robert Morris University, Chicago, IL July 2011 - February 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2004 - January 2008
Marketing Alternatives, Inc March 2003 - July 2004
AT&T December 2000 - March 2003
APAC Customer Service March 2000 - November 2000
APAC Customer Services June 1997 - September 1998
Skills
Computer Hardware, OSPF, Windows Server, LAN/WAN, EIGRP, Windows Server 2008, Windows, Linux, RIP, Contract Negotiation, Contract Management, Customer Service, Computer Security, Computer Service, Databases, SQL, Debt Recovery, Assets Recovery, Supervisory Skills, CentOS, Call Center, Cisco IOS, Cisco, Access, Excel, Outsourcing Management, Word, Network Administration, Network Design, Network Security, Health Insurance, HIPAA, Direct Sales, Active Directory, DNS, MySQL, WAN, Troubleshooting, Operating Systems, Security, System Administration, XP, Hardware, Documentation, Routers, VMware, Microsoft Office, Problem Solving, TCP/IP, Desktop Support
Education
DeVry University 2014 — 2016
Bachelor of Science (B.S.), Computer Information Systems Database Management
Robert Morris University 2010 — 2011
Associates of Applied Science, Computer Science - Networking
Akorn, Inc 2013 - Present
Decatur Memorial Hospital September 2013 - January 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2008 - September 2013
Robert Morris University, Chicago, IL July 2011 - February 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2004 - January 2008
Marketing Alternatives, Inc March 2003 - July 2004
AT&T December 2000 - March 2003
APAC Customer Service March 2000 - November 2000
APAC Customer Services June 1997 - September 1998
Skills
Computer Hardware, OSPF, Windows Server, LAN/WAN, EIGRP, Windows Server 2008, Windows, Linux, RIP, Contract Negotiation, Contract Management, Customer Service, Computer Security, Computer Service, Databases, SQL, Debt Recovery, Assets Recovery, Supervisory Skills, CentOS, Call Center, Cisco IOS, Cisco, Access, Excel, Outsourcing Management, Word, Network Administration, Network Design, Network Security, Health Insurance, HIPAA, Direct Sales, Active Directory, DNS, MySQL, WAN, Troubleshooting, Operating Systems, Security, System Administration, XP, Hardware, Documentation, Routers, VMware, Microsoft Office, Problem Solving, TCP/IP, Desktop Support
Education
DeVry University 2014 — 2016
Bachelor of Science (B.S.), Computer Information Systems Database Management
Robert Morris University 2010 — 2011
Associates of Applied Science, Computer Science - Networking
McKenna Fuller's APAC Customer Services Experience October 2013 - December 2013
Job Apple Care Advisor, Personal Chef
Industry Leisure, Travel & Tourism
Experience
Apple 2015 - Present
Norwegian Cruise Line July 2014 - September 2014
APAC Customer Services October 2013 - December 2013
Avon July 2013 - October 2013
Self Employed/Private August 2012 - January 2013
FIU Go Green Team February 2012 - February 2012
North Carolina School Community Health Alliance September 2009 - January 2011
Washington County Board of Elections November 2010 - November 2010
Skills
Writing, Microsoft Office, Appleworks, Mac OS X, Windows & Mac operating..., iWork, Communication, Eye for Details, Networking, Problem Solving, Project Planning, Mental Health, Mentoring, Mental Illness, Behavior Modification
Education
Guilford Technical Community College 2013 — 2015
Associate of Science (A.S.), Biology, General
Florida International University 2011 — 2012
Creswell High School 2007 — 2011
HS Diploma
Apple 2015 - Present
Norwegian Cruise Line July 2014 - September 2014
APAC Customer Services October 2013 - December 2013
Avon July 2013 - October 2013
Self Employed/Private August 2012 - January 2013
FIU Go Green Team February 2012 - February 2012
North Carolina School Community Health Alliance September 2009 - January 2011
Washington County Board of Elections November 2010 - November 2010
Skills
Writing, Microsoft Office, Appleworks, Mac OS X, Windows & Mac operating..., iWork, Communication, Eye for Details, Networking, Problem Solving, Project Planning, Mental Health, Mentoring, Mental Illness, Behavior Modification
Education
Guilford Technical Community College 2013 — 2015
Associate of Science (A.S.), Biology, General
Florida International University 2011 — 2012
Creswell High School 2007 — 2011
HS Diploma
Heidi Hanes - Barfield, CSP's APAC Customer Services Experience September 2009 - September 2014
Job Vice President of Business Development at Dynamic Corporate Solutions, Inc.
Industry Human Resources
Experience
Dynamic Corporate Solutions, Inc. November 2014 - Present
Executive Business Consultant October 2014 - Present
APAC Customer Services September 2009 - September 2014
Kelly Services October 1989 - September 2009
Skills
New Hire Orientations, Employee Engagement, Leadership, Recruiting, CRM, Mentoring, Talent Acquisition, Onboarding, Internet Recruiting, Human Resources, Applicant Tracking..., Sourcing, HRIS, Management, Employee Relations, Outsourcing, Organizational..., Training, Contract Recruitment, Workforce Planning, Business Development, Temporary Placement, HR Policies, Talent Management, Employee Benefits, Benefits Negotiation, College Recruiting, Executive Search, Temporary Staffing, Technical Recruiting, Succession Planning, Performance Management, Interviews, Staffing Services, Screening Resumes, Screening, Hiring, Professional Services, Motivational...
Education
Elizabethtown College 1982 — 1986
BS, Business Management - International Business
Dynamic Corporate Solutions, Inc. November 2014 - Present
Executive Business Consultant October 2014 - Present
APAC Customer Services September 2009 - September 2014
Kelly Services October 1989 - September 2009
Skills
New Hire Orientations, Employee Engagement, Leadership, Recruiting, CRM, Mentoring, Talent Acquisition, Onboarding, Internet Recruiting, Human Resources, Applicant Tracking..., Sourcing, HRIS, Management, Employee Relations, Outsourcing, Organizational..., Training, Contract Recruitment, Workforce Planning, Business Development, Temporary Placement, HR Policies, Talent Management, Employee Benefits, Benefits Negotiation, College Recruiting, Executive Search, Temporary Staffing, Technical Recruiting, Succession Planning, Performance Management, Interviews, Staffing Services, Screening Resumes, Screening, Hiring, Professional Services, Motivational...
Education
Elizabethtown College 1982 — 1986
BS, Business Management - International Business
David Pritt David Pritt's APAC Customer Services Experience August 2013 - December 2013
Job Mortgage Servicing Associate
Industry Banking
Experience
RoundPoint Financial Group March 2015 - Present
EPITEC January 2015 - February 2015
EPITEC, INC. March 2014 - January 2015
APAC Customer Services August 2013 - December 2013
APAC Customer Services November 2012 - August 2013
Skills
Outsourcing, Call Centers, Performance Management, Workforce Management, BPO, Customer Experience, Business Process..., Contact Centers, Vendor Management, Recruiting, CRM, Employee Engagement, Customer Satisfaction, Customer Service, Screening, Leadership, Training, Management, Outlook, Screening Resumes, Microsoft Excel
Education
Winthrop University 2008 — 2011
Bachelor of Arts (BA), History
Erskine College
RoundPoint Financial Group March 2015 - Present
EPITEC January 2015 - February 2015
EPITEC, INC. March 2014 - January 2015
APAC Customer Services August 2013 - December 2013
APAC Customer Services November 2012 - August 2013
Skills
Outsourcing, Call Centers, Performance Management, Workforce Management, BPO, Customer Experience, Business Process..., Contact Centers, Vendor Management, Recruiting, CRM, Employee Engagement, Customer Satisfaction, Customer Service, Screening, Leadership, Training, Management, Outlook, Screening Resumes, Microsoft Excel
Education
Winthrop University 2008 — 2011
Bachelor of Arts (BA), History
Erskine College
Cynthia (Huse) Devroy's APAC Customer Services Experience October 2006 - October 2009
Job Customer Service Supervisor at UnitedHealthcare
Industry Insurance
Experience
UnitedHealthcare November 2009 - Present
APAC Customer Services October 2006 - October 2009
Skills
Health Insurance, Leadership, Microsoft Office, Management, Retail, Awesomeness, Medicare, Customer Satisfaction, Customer Service, Training, Process Improvement, Outlook, Call Centers, Microsoft Excel, Coaching, Insurance, Business Process..., Performance Management
Education
Florida Institute of Technology
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
UnitedHealthcare November 2009 - Present
APAC Customer Services October 2006 - October 2009
Skills
Health Insurance, Leadership, Microsoft Office, Management, Retail, Awesomeness, Medicare, Customer Satisfaction, Customer Service, Training, Process Improvement, Outlook, Call Centers, Microsoft Excel, Coaching, Insurance, Business Process..., Performance Management
Education
Florida Institute of Technology
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
Jennifer Hemingway Jennifer Hemingway's APAC Customer Services Experience August 1999 - August 2000
Job Workforce Management Analyst at Sprint
Industry Telecommunications
Experience
Sprint March 2015 - Present
Sprint September 2006 - Present
Sprint May 2003 - September 2006
West Corporation August 2000 - November 2002
APAC Customer Services August 1999 - August 2000
Skills
Software Documentation, Call Centers, Training, Troubleshooting, Quality Assurance, Program Management, Analysis, Management, Time Management, Testing, Technical Support, Business Process, Access, Workforce Management, Process Scheduler, Telecommunications, Payroll, Vendor Management, Process Improvement, Sales, Customer Satisfaction, Visio, Invoicing, Team Leadership, IVR, System Administration, Customer Experience, PowerPoint, Networking, Wireless, Integration, Leadership, Team Building, Cross-functional Team..., Customer Service, Mobile Devices, Customer Retention, Microsoft Office
Education
Gulf Coast Community College 2011 — 2014
Accounting and Business/Management, 3.95
Florida State University - College of Business
Accounting, 3.83
Sprint March 2015 - Present
Sprint September 2006 - Present
Sprint May 2003 - September 2006
West Corporation August 2000 - November 2002
APAC Customer Services August 1999 - August 2000
Skills
Software Documentation, Call Centers, Training, Troubleshooting, Quality Assurance, Program Management, Analysis, Management, Time Management, Testing, Technical Support, Business Process, Access, Workforce Management, Process Scheduler, Telecommunications, Payroll, Vendor Management, Process Improvement, Sales, Customer Satisfaction, Visio, Invoicing, Team Leadership, IVR, System Administration, Customer Experience, PowerPoint, Networking, Wireless, Integration, Leadership, Team Building, Cross-functional Team..., Customer Service, Mobile Devices, Customer Retention, Microsoft Office
Education
Gulf Coast Community College 2011 — 2014
Accounting and Business/Management, 3.95
Florida State University - College of Business
Accounting, 3.83
Edith Charles Townsy Edith Charles Townsy's APAC Customer Services Experience 2012 - 2015
Job Paralegal
Industry Law Practice
Experience
Self-employed May 2009 - Present
APAC Customer Services 2012 - 2015
Fabulous Entertainment 2000 - 2014
Kelly Services 2001 - 2013
Kingdom Authority Public Relations Firm January 2004 - 2010
Hilton Worldwide March 1989 - January 2001
Skills
Legal Assistance, Legal Research, Legal Writing, Litigation, Civil Litigation, Corporate Law, Employment Law, Courts, Litigation Support, Westlaw, Commercial Litigation, Trials, Legal Documents, Personal Injury, Family Law, Pleadings, Legal Advice, Legal Compliance, Intellectual Property
Education
Everest University-South Orlando
Bachelor of Science (BS), Law
Lamar University
Self-employed May 2009 - Present
APAC Customer Services 2012 - 2015
Fabulous Entertainment 2000 - 2014
Kelly Services 2001 - 2013
Kingdom Authority Public Relations Firm January 2004 - 2010
Hilton Worldwide March 1989 - January 2001
Skills
Legal Assistance, Legal Research, Legal Writing, Litigation, Civil Litigation, Corporate Law, Employment Law, Courts, Litigation Support, Westlaw, Commercial Litigation, Trials, Legal Documents, Personal Injury, Family Law, Pleadings, Legal Advice, Legal Compliance, Intellectual Property
Education
Everest University-South Orlando
Bachelor of Science (BS), Law
Lamar University
Temerrill Bridges Temerrill Bridges's APAC Customer Services Experience January 2013 - May 2013
Job Restaurants Professional
Industry Restaurants
Experience
Cracker Barrel 2008 - Present
APAC Customer Services January 2013 - May 2013
ARAMARK July 2011 - July 2012
Skills
Customer Service, Receptionist Duties, Microsoft Office, Outlook
Education
East Carolina University 2007 — 2012
Political Science, Political Science and Government
Cracker Barrel 2008 - Present
APAC Customer Services January 2013 - May 2013
ARAMARK July 2011 - July 2012
Skills
Customer Service, Receptionist Duties, Microsoft Office, Outlook
Education
East Carolina University 2007 — 2012
Political Science, Political Science and Government
La Monic Donley La Monic Donley's APAC Customer Services Experience 2010 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Riverside Health System 2014 - Present
APAC Customer Services 2010 - Present
Community Services Group December 2009 - July 2010
Skills
Call Centers, BPO, Workforce Management, Customer Experience, Contact Centers, Outsourcing, Customer Satisfaction, Technical Support, Service Delivery, Inbound Marketing, Vendor Management, Customer Service, Avaya, Sla, Process Improvement, Performance Management, Troubleshooting, Call Center Development, Telemarketing, Transition Management
Education
ECPI University 2012 — 2013
Diploma, LPN
Riverside Health System 2014 - Present
APAC Customer Services 2010 - Present
Community Services Group December 2009 - July 2010
Skills
Call Centers, BPO, Workforce Management, Customer Experience, Contact Centers, Outsourcing, Customer Satisfaction, Technical Support, Service Delivery, Inbound Marketing, Vendor Management, Customer Service, Avaya, Sla, Process Improvement, Performance Management, Troubleshooting, Call Center Development, Telemarketing, Transition Management
Education
ECPI University 2012 — 2013
Diploma, LPN
Jamie Minnaert Jamie Minnaert's APAC Customer Services Experience 1998 - 1999
Job Collections Manager; Illinois Natural History Survey at The University of Illinois
Industry Research
Experience
Illinois Natural History Survey at the University of Illinois August 2014 - Present
University of Northern Iowa August 2013 - 2014
University of Northern Iowa August 2011 - 2014
George Mason University 2010 - 2011
George Mason University 2008 - 2011
Turnage Trust Internship 2009 - 2010
Tower Records and Videos 2000 - 2001
McLean County Orthopedics 1999 - 2000
APAC Customer Services 1998 - 1999
APAC Customer Services 1996 - 1998
Skills
Curating, Research, Biology, Evolutionary Biology, Botany, Phylogenetics, Teaching, PCR, Scientific Writing, Microsoft Office, Microsoft Excel, Community Outreach, Customer Service, University Teaching, Microsoft Word, Plant Identification, Biological Databases, Employee Training, FileMaker, Account Management, Project Management, Program Management, Website Updating, Grant Writing
Education
University of Northern Iowa 2012 — 2014
Master of Science (MS), Plant Systematics, 4.0
George Mason University 2007 — 2012
Bachelor of Science (BS), Biology, General
Kaplan University 2005 — 2007
Associate of Science (A.S.), Interdisciplinary Studies
Illinois Natural History Survey at the University of Illinois August 2014 - Present
University of Northern Iowa August 2013 - 2014
University of Northern Iowa August 2011 - 2014
George Mason University 2010 - 2011
George Mason University 2008 - 2011
Turnage Trust Internship 2009 - 2010
Tower Records and Videos 2000 - 2001
McLean County Orthopedics 1999 - 2000
APAC Customer Services 1998 - 1999
APAC Customer Services 1996 - 1998
Skills
Curating, Research, Biology, Evolutionary Biology, Botany, Phylogenetics, Teaching, PCR, Scientific Writing, Microsoft Office, Microsoft Excel, Community Outreach, Customer Service, University Teaching, Microsoft Word, Plant Identification, Biological Databases, Employee Training, FileMaker, Account Management, Project Management, Program Management, Website Updating, Grant Writing
Education
University of Northern Iowa 2012 — 2014
Master of Science (MS), Plant Systematics, 4.0
George Mason University 2007 — 2012
Bachelor of Science (BS), Biology, General
Kaplan University 2005 — 2007
Associate of Science (A.S.), Interdisciplinary Studies
Joshua Janetzke-Meiner Joshua Janetzke-Meiner's APAC Customer Services Experience October 1998 - April 2000
Job CSR Safety and Security at TeleTech
Industry Insurance
Experience
TeleTech 2014 - Present
USAA October 2010 - July 2013
USAA March 2007 - November 2010
USAA January 2006 - March 2007
Express Scripts July 2004 - February 2006
IKON Office Solutions August 2003 - July 2004
American Express August 2002 - July 2003
VWR International April 2000 - August 2002
APAC Customer Services October 1998 - April 2000
Fisher Scientific 1998 - 2000
Skills
Customer Service, Insurance, Banking, Billing, Call Center, Microsoft Office, Excel, Customer Relations, Outlook, Word, Access, Mentoring, Documentation, Inventory Management, Credit, Financial Analysis, Telephone Skills, Problem Solving, Change Management, Data Entry, Supervisory Skills, Accounts Receivable, Team Building, Process Improvement, Coaching, Call Centers, Microsoft Excel, Program Management, Sales, Invoicing, Microsoft Word, Time Management
Education
Rio Salado 2008 — 2009
AAS, Quality Customer Service
Rio Salado 2006 — 2008
AAS, Organizational Management
Drake University 1992 — 1996
BA, Biology & Chemistry
Schaumburg HS 1988 — 1992
TeleTech 2014 - Present
USAA October 2010 - July 2013
USAA March 2007 - November 2010
USAA January 2006 - March 2007
Express Scripts July 2004 - February 2006
IKON Office Solutions August 2003 - July 2004
American Express August 2002 - July 2003
VWR International April 2000 - August 2002
APAC Customer Services October 1998 - April 2000
Fisher Scientific 1998 - 2000
Skills
Customer Service, Insurance, Banking, Billing, Call Center, Microsoft Office, Excel, Customer Relations, Outlook, Word, Access, Mentoring, Documentation, Inventory Management, Credit, Financial Analysis, Telephone Skills, Problem Solving, Change Management, Data Entry, Supervisory Skills, Accounts Receivable, Team Building, Process Improvement, Coaching, Call Centers, Microsoft Excel, Program Management, Sales, Invoicing, Microsoft Word, Time Management
Education
Rio Salado 2008 — 2009
AAS, Quality Customer Service
Rio Salado 2006 — 2008
AAS, Organizational Management
Drake University 1992 — 1996
BA, Biology & Chemistry
Schaumburg HS 1988 — 1992
Michael Hoehne, SPHR Michael Hoehne, SPHR's APAC Customer Services Experience 2006 - 2012
Job SVP, Chief Human Resources Officer at United Recovery Systems LP
Industry Human Resources
Experience
MVH Human Capital Consulting 2013 - January 2014
APAC Customer Services 2006 - 2012
Wickes Furniture 2005 - 2006
Sears, Roebuck and Co. 2003 - 2005
Sears, Roebuck and Co. 2002 - 2003
Sears, Roebuck and Co. 1999 - 2002
Sears, Roebuck and Co. 1995 - 1999
Venture Stores 1994 - 1995
Kmart Corporation 1990 - 1994
Osco Drug 1986 - 1989
Education
Lewis University
MBA, Human Resources
Eastern Illinois University
B.S., Computer Management
MVH Human Capital Consulting 2013 - January 2014
APAC Customer Services 2006 - 2012
Wickes Furniture 2005 - 2006
Sears, Roebuck and Co. 2003 - 2005
Sears, Roebuck and Co. 2002 - 2003
Sears, Roebuck and Co. 1999 - 2002
Sears, Roebuck and Co. 1995 - 1999
Venture Stores 1994 - 1995
Kmart Corporation 1990 - 1994
Osco Drug 1986 - 1989
Education
Lewis University
MBA, Human Resources
Eastern Illinois University
B.S., Computer Management
Tom Dutton, SPHR Tom Dutton, SPHR's APAC Customer Services Experience March 2006 - May 2007
Job P&O Manager (aka HR Manager) at Wrigley
Industry Semiconductors
Experience
Wrigley March 2012 - Present
Avnet May 2007 - March 2012
Keller Graduate School of Management December 2010 - August 2011
APAC Customer Services March 2006 - May 2007
Allstate Insurance Company March 1998 - March 2006
Skills
Performance Management, Talent Management, Employee Relations, Employee Engagement, Recruiting, Personnel Management, Deferred Compensation, Human Resources, Workforce Planning, Employee Benefits, Management, Succession Planning
Education
Dominican University 1992 — 1998
MBA & BA, Business, Communications, HR
Wrigley March 2012 - Present
Avnet May 2007 - March 2012
Keller Graduate School of Management December 2010 - August 2011
APAC Customer Services March 2006 - May 2007
Allstate Insurance Company March 1998 - March 2006
Skills
Performance Management, Talent Management, Employee Relations, Employee Engagement, Recruiting, Personnel Management, Deferred Compensation, Human Resources, Workforce Planning, Employee Benefits, Management, Succession Planning
Education
Dominican University 1992 — 1998
MBA & BA, Business, Communications, HR
Jennifer Coon Jennifer Coon's APAC Customer Services Experience October 2012 - January 2014
Job
Industry Medical Practice
Experience
APAC Customer Services October 2012 - January 2014
TJX April 2011 - January 2013
Olan Mills December 2010 - December 2011
Sitel June 2008 - February 2010
Skills
Customer Service, Communication, Problem Solving, Data Entry, Proficient Typing Skills, Leadership, Organization
Education
ECPI University 2014 — 2015
Certified Medical Assistant
Express Training Services 2011 — 2011
Certified Nurse Assistant
Miss Katies College of Beauty 2004 — 2005
Cosmetology
APAC Customer Services October 2012 - January 2014
TJX April 2011 - January 2013
Olan Mills December 2010 - December 2011
Sitel June 2008 - February 2010
Skills
Customer Service, Communication, Problem Solving, Data Entry, Proficient Typing Skills, Leadership, Organization
Education
ECPI University 2014 — 2015
Certified Medical Assistant
Express Training Services 2011 — 2011
Certified Nurse Assistant
Miss Katies College of Beauty 2004 — 2005
Cosmetology
Catherine Nelson, ACIR's APAC Customer Services Experience December 2002 - November 2006
Job Corporate Sales Recruiter at CMG Financial Hiring Branch & Sr. Level Mortgage Managers
Industry Financial Services
Experience
CMG Financial October 2013 - Present
Contract Financial Recruiter March 2012 - December 2012
Reunion Mortgage June 2010 - January 2012
Barclays Capital December 2006 - June 2010
APAC Customer Services December 2002 - November 2006
Randstad March 1995 - June 2002
Skills
Certified Internet..., Full-cycle Recruiting, Sales Recruitment, High Volume Recruiting, Financial Services..., Recruiting Manager, HR Solutions, Temporary Staffing, Staffing Industry, HR Policies, Sourcing, Direct Recruiting, HR Strategy, Recruitment/Retention, Talent Acquisition, Talent Management, Applicant Tracking..., Project Implementation, Employee Relations, Talent Assessment, Interviewing, Diversity Recruitment, Call Center, Internet Recruiting, Strategic Staffing, Social Networking, HRO, BPO, Workforce Planning, Personnel Recruiting, Strategic Sourcing, Corporate Recruiter, HRIS, Creative Sourcing, Recruitment Technology, Contract Recruitment, HR Consulting, Recruitment Operations, Employee Referral..., Candidate Generation, Candidate Screening, Employment Law, OFCCP, Salary Negotiation, E-recruitment, Human Capital Management, Talent Selection, Talent Identification, Executive Search, Onboarding
Education
Eastern Connecticut State University 1974 — 1978
BA
CMG Financial October 2013 - Present
Contract Financial Recruiter March 2012 - December 2012
Reunion Mortgage June 2010 - January 2012
Barclays Capital December 2006 - June 2010
APAC Customer Services December 2002 - November 2006
Randstad March 1995 - June 2002
Skills
Certified Internet..., Full-cycle Recruiting, Sales Recruitment, High Volume Recruiting, Financial Services..., Recruiting Manager, HR Solutions, Temporary Staffing, Staffing Industry, HR Policies, Sourcing, Direct Recruiting, HR Strategy, Recruitment/Retention, Talent Acquisition, Talent Management, Applicant Tracking..., Project Implementation, Employee Relations, Talent Assessment, Interviewing, Diversity Recruitment, Call Center, Internet Recruiting, Strategic Staffing, Social Networking, HRO, BPO, Workforce Planning, Personnel Recruiting, Strategic Sourcing, Corporate Recruiter, HRIS, Creative Sourcing, Recruitment Technology, Contract Recruitment, HR Consulting, Recruitment Operations, Employee Referral..., Candidate Generation, Candidate Screening, Employment Law, OFCCP, Salary Negotiation, E-recruitment, Human Capital Management, Talent Selection, Talent Identification, Executive Search, Onboarding
Education
Eastern Connecticut State University 1974 — 1978
BA
Tameca Howze Tameca Howze's APAC Customer Services Experience January 1995 - October 1999
Job Business Owner Independent Consultant
Industry Financial Services
Experience
Integrity Audit Services, LLC February 2011 - Present
Windstream Communications (Iowa Telecom) July 2008 - January 2011
Windstream Communications (Iowa Telecom) May 2007 - July 2008
Windstream Communications (Iowa Telecom) January 2002 - May 2007
Windstram Communications (Iowa Telecom) July 2000 - January 2002
APAC Customer Services January 1995 - October 1999
Sound Doctrine COGIC 1990 - 1994
Sound Doctrine COGIC 1990 - 1994
Skills
Leadership, Business Strategy, Teamwork, Research, Auditing, Telecommunications, MPLS, Ethernet, VoIP, Wireless, LAN-WAN, Network Design, IP, Unified Communications, Call Center, Data Center, Cisco Technologies, Project Management, Network Engineering, Product Management, Call Centers, Managed Services, Customer Satisfaction, Access, Troubleshooting, Management, Networking, Process Improvement, Customer Service, Team Building, Team Leadership
Education
Des Moines Area Community College 2008 — 2010
Diploma, Entrepreneurship
Hamilton Business College 1990 — 1991
Diploma, Executive Administrative Assistant
McKinley Middle School
McKinley Middle School
Integrity Audit Services, LLC February 2011 - Present
Windstream Communications (Iowa Telecom) July 2008 - January 2011
Windstream Communications (Iowa Telecom) May 2007 - July 2008
Windstream Communications (Iowa Telecom) January 2002 - May 2007
Windstram Communications (Iowa Telecom) July 2000 - January 2002
APAC Customer Services January 1995 - October 1999
Sound Doctrine COGIC 1990 - 1994
Sound Doctrine COGIC 1990 - 1994
Skills
Leadership, Business Strategy, Teamwork, Research, Auditing, Telecommunications, MPLS, Ethernet, VoIP, Wireless, LAN-WAN, Network Design, IP, Unified Communications, Call Center, Data Center, Cisco Technologies, Project Management, Network Engineering, Product Management, Call Centers, Managed Services, Customer Satisfaction, Access, Troubleshooting, Management, Networking, Process Improvement, Customer Service, Team Building, Team Leadership
Education
Des Moines Area Community College 2008 — 2010
Diploma, Entrepreneurship
Hamilton Business College 1990 — 1991
Diploma, Executive Administrative Assistant
McKinley Middle School
McKinley Middle School
Wil Soles's APAC Customer Services Experience January 2000 - January 2001
Job Executive Director at Healthways
Industry Hospital & Health Care
Experience
Healthways June 2007 - Present
Travelers May 2006 - May 2007
Capital One Insurance Services April 2001 - May 2006
APAC Customer Services January 2000 - January 2001
Travelers Insurance June 1995 - January 2000
GEICO October 1986 - June 1995
Skills
Leadership Development, Strategic Planning, Healthcare, Coaching, Team Building, Training, Leadership, Recruiting, Process Improvement, Organizational..., Sales, Employee Benefits, Management, Program Management, Customer Service, Public Speaking, Strategy, Cross-functional Team..., Project Management, Employee Relations, Change Management, Operations Management, Call Centers, Marketing, Account Management, Performance Management, Organizational..., Budgets, Team Leadership, Employee Training, Human Resources, Vendor Management, Start-ups, Business Strategy, Insurance, Business Analysis, Data Analysis, Management Consulting, Business Development, Talent Acquisition, Analysis, CRM, Executive Management, Managed Care
Education
Georgia College and State University 1989 — 1991
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Healthways June 2007 - Present
Travelers May 2006 - May 2007
Capital One Insurance Services April 2001 - May 2006
APAC Customer Services January 2000 - January 2001
Travelers Insurance June 1995 - January 2000
GEICO October 1986 - June 1995
Skills
Leadership Development, Strategic Planning, Healthcare, Coaching, Team Building, Training, Leadership, Recruiting, Process Improvement, Organizational..., Sales, Employee Benefits, Management, Program Management, Customer Service, Public Speaking, Strategy, Cross-functional Team..., Project Management, Employee Relations, Change Management, Operations Management, Call Centers, Marketing, Account Management, Performance Management, Organizational..., Budgets, Team Leadership, Employee Training, Human Resources, Vendor Management, Start-ups, Business Strategy, Insurance, Business Analysis, Data Analysis, Management Consulting, Business Development, Talent Acquisition, Analysis, CRM, Executive Management, Managed Care
Education
Georgia College and State University 1989 — 1991
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Craig Franklin's APAC Customer Services Experience 1996 - 2003
Job Managing Partner/CEO at Oasis Marketing Solutions
Industry Telecommunications
Experience
Oasis Marketing Solutions March 2014 - Present
PCSI April 2005 - January 2013
GoDaddy.com March 2003 - February 2004
APAC Customer Services 1996 - 2003
Skills
Vendor Management, Call Center, Workforce Management, Call Center Development, BPO, Customer Experience, Inbound Marketing
Education
Eastern Illinois University 1984 — 1988
Oasis Marketing Solutions March 2014 - Present
PCSI April 2005 - January 2013
GoDaddy.com March 2003 - February 2004
APAC Customer Services 1996 - 2003
Skills
Vendor Management, Call Center, Workforce Management, Call Center Development, BPO, Customer Experience, Inbound Marketing
Education
Eastern Illinois University 1984 — 1988
Wendi Harper-Bartell's APAC Customer Services Experience May 2013 - January 2014
Job Consumer Care Manager, North America at Newell Rubbermaid
Industry Consumer Services
Experience
Newell Rubbermaid December 2014 - Present
APAC Customer Services May 2013 - January 2014
APAC Customer Services November 2012 - January 2014
APAC Customer Services October 2012 - November 2012
Benefit Serivces of America, Inc. May 2002 - July 2007
Convergys April 2000 - May 2002
Convergys December 1999 - April 2000
Skills
Call Center, Customer Experience, Customer Service, Operations Management, Outsourcing, Customer Relations, Team Management, Coaching, Troubleshooting, Performance Management, Hiring, Process Management, Process Improvement, Mentoring, Documentation, Quality Assurance, Team Building, Change Management, Problem Solving, Team Leadership, Operating Systems, Microsoft Office, SLA, Service Delivery, Data Analysis, Windows, Interviewing, Negotiation
Education
Florida State University 1991 — 1995
Bachelor of Science (B.S.), Psychology
Newell Rubbermaid December 2014 - Present
APAC Customer Services May 2013 - January 2014
APAC Customer Services November 2012 - January 2014
APAC Customer Services October 2012 - November 2012
Benefit Serivces of America, Inc. May 2002 - July 2007
Convergys April 2000 - May 2002
Convergys December 1999 - April 2000
Skills
Call Center, Customer Experience, Customer Service, Operations Management, Outsourcing, Customer Relations, Team Management, Coaching, Troubleshooting, Performance Management, Hiring, Process Management, Process Improvement, Mentoring, Documentation, Quality Assurance, Team Building, Change Management, Problem Solving, Team Leadership, Operating Systems, Microsoft Office, SLA, Service Delivery, Data Analysis, Windows, Interviewing, Negotiation
Education
Florida State University 1991 — 1995
Bachelor of Science (B.S.), Psychology
Ginger Haines, PMP's APAC Customer Services Experience January 2003 - July 2004
Job AVP at Zurich North America
Industry Insurance
Experience
Zurich Insurance - North America January 2006 - Present
Zurich Insurance - North America July 2004 - January 2006
APAC Customer Services January 2003 - July 2004
Sears, Roebuck and Company May 2001 - January 2003
Sears, Roebuck and Company January 1997 - December 2002
Sears, Roebuck and Company January 2000 - May 2001
Sears, Roebuck and Company March 1998 - January 2000
Sears, Roebuck and Company May 1992 - March 1998
Education
PMP Certification 2008 2008 — 2008
Elmhurst College
B.S, Computer Science
Zurich Insurance - North America January 2006 - Present
Zurich Insurance - North America July 2004 - January 2006
APAC Customer Services January 2003 - July 2004
Sears, Roebuck and Company May 2001 - January 2003
Sears, Roebuck and Company January 1997 - December 2002
Sears, Roebuck and Company January 2000 - May 2001
Sears, Roebuck and Company March 1998 - January 2000
Sears, Roebuck and Company May 1992 - March 1998
Education
PMP Certification 2008 2008 — 2008
Elmhurst College
B.S, Computer Science
Jose A. Fernandez's APAC Customer Services Experience 1993 - 1999
Job Manager, Enterprise PMO at Nature's Products, Inc.
Industry Health, Wellness and Fitness
Experience
Nature's Products, Inc. March 2015 - Present
Spirit Airlines January 2013 - February 2015
Prestige Cruise Holdings August 2008 - October 2012
Carnival Cruise Lines May 2000 - August 2008
APAC Customer Services 1993 - 1999
Skills
Cruises, Tourism, Budget, Process Improvement, Maritime, Project Management, IT Management, Databases, Procurement, Training & Development, Process Development, System Deployment, Software Deployment, Large Scale Deployments, Technical Support, Customer Support, Production Support, Migration Projects, System Migration, Drafting Policies, Procedure Development, Budget Monitoring, Vendor Relationships, Vendor Management, Contract Negotiation, Contract Management, Cross-functional Team..., Project Delivery, Project Planning, Budgets, Maritime Operations, Employee Training, Shipbuilding, Operations Management, Marine Engineering, Process Simulation, Information Technology, Team Leadership, Team Building, PMO, Disaster Recovery, Visio, Management, Business Process, Integration, Software Project..., Cruise Lines, Business Analysis, Business Process..., Testing
Education
Florida International University - College of Business Administration
B.B.A., M.I.S.
University of Miami
Nature's Products, Inc. March 2015 - Present
Spirit Airlines January 2013 - February 2015
Prestige Cruise Holdings August 2008 - October 2012
Carnival Cruise Lines May 2000 - August 2008
APAC Customer Services 1993 - 1999
Skills
Cruises, Tourism, Budget, Process Improvement, Maritime, Project Management, IT Management, Databases, Procurement, Training & Development, Process Development, System Deployment, Software Deployment, Large Scale Deployments, Technical Support, Customer Support, Production Support, Migration Projects, System Migration, Drafting Policies, Procedure Development, Budget Monitoring, Vendor Relationships, Vendor Management, Contract Negotiation, Contract Management, Cross-functional Team..., Project Delivery, Project Planning, Budgets, Maritime Operations, Employee Training, Shipbuilding, Operations Management, Marine Engineering, Process Simulation, Information Technology, Team Leadership, Team Building, PMO, Disaster Recovery, Visio, Management, Business Process, Integration, Software Project..., Cruise Lines, Business Analysis, Business Process..., Testing
Education
Florida International University - College of Business Administration
B.B.A., M.I.S.
University of Miami
Carl Garrett, PMP's APAC Customer Services Experience August 2008 - November 2013
Job Senior Project Manager at Advocate Consulting Group Ltd
Industry Management Consulting
Experience
Advocate Consulting Group Ltd March 2015 - Present
Dialog Direct December 2013 - February 2015
APAC Customer Services August 2008 - November 2013
Jawood June 2008 - August 2008
Digital Dialogue 2007 - 2008
American Communications Network January 2006 - November 2006
Sitel / General Motors 2005 - 2005
Skills
Workforce Management, Vendor Management, Talent Management, Call Centers, CRM, Operations Management, Program Management, Telecommunications, Business Process, Project Management, Service Delivery, Contact Centers, Quality Assurance, Analysis, Contract Negotiation, Customer Service, Budgets, Sales, BPO, Outsourcing, Technical Support, Inbound Marketing, Process Improvement, Customer Experience
Education
University of Maryland College Park 1999 — 2001
Master of Science, Technology Management
Eastern Illinois University
Bachelor of Science (B.S.)
Advocate Consulting Group Ltd March 2015 - Present
Dialog Direct December 2013 - February 2015
APAC Customer Services August 2008 - November 2013
Jawood June 2008 - August 2008
Digital Dialogue 2007 - 2008
American Communications Network January 2006 - November 2006
Sitel / General Motors 2005 - 2005
Skills
Workforce Management, Vendor Management, Talent Management, Call Centers, CRM, Operations Management, Program Management, Telecommunications, Business Process, Project Management, Service Delivery, Contact Centers, Quality Assurance, Analysis, Contract Negotiation, Customer Service, Budgets, Sales, BPO, Outsourcing, Technical Support, Inbound Marketing, Process Improvement, Customer Experience
Education
University of Maryland College Park 1999 — 2001
Master of Science, Technology Management
Eastern Illinois University
Bachelor of Science (B.S.)
Attila Cseh's APAC Customer Services Experience 1995 - 1999
Job Manager
Industry Hospital & Health Care
Experience
Prime Therapeutics April 2013 - June 2014
Consulting September 2008 - April 2013
Scholastic September 2005 - September 2008
APAC Customer Services 1995 - 1999
Skills
Call Center, BPO, Workforce Management, Customer Experience, Customer Satisfaction, Operations Management, Vendor Management, Outsourcing, Process Improvement, Customer Service, CRM, Customer Acquisition, Customer Retention, Call Centers, Recruiting, New Business Development, Training, Direct Sales, Sales Operations, Business Development, Performance Management, Start-ups, Account Management, Team Management, Lead Generation, Cross-functional Team..., Strategy, Coaching, Team Building, Leadership, Sales, Forecasting, Management, Team Leadership, Salesforce.com, Strategic Partnerships, Selling, P&L Management
Education
University of Oregon 1984 — 1990
Drake University
St. Joseph grammar
St. Joseph grammar
Prime Therapeutics April 2013 - June 2014
Consulting September 2008 - April 2013
Scholastic September 2005 - September 2008
APAC Customer Services 1995 - 1999
Skills
Call Center, BPO, Workforce Management, Customer Experience, Customer Satisfaction, Operations Management, Vendor Management, Outsourcing, Process Improvement, Customer Service, CRM, Customer Acquisition, Customer Retention, Call Centers, Recruiting, New Business Development, Training, Direct Sales, Sales Operations, Business Development, Performance Management, Start-ups, Account Management, Team Management, Lead Generation, Cross-functional Team..., Strategy, Coaching, Team Building, Leadership, Sales, Forecasting, Management, Team Leadership, Salesforce.com, Strategic Partnerships, Selling, P&L Management
Education
University of Oregon 1984 — 1990
Drake University
St. Joseph grammar
St. Joseph grammar
Kris Alvarez's APAC Customer Services Experience February 2003 - August 2008
Job Contract Lead at Accenture
Industry Consumer Services
Experience
Accenture February 2013 - Present
Pyramid Consulting February 2012 - February 2013
Infovision November 2008 - October 2011
APAC Customer Services February 2003 - August 2008
BellSouth August 1999 - August 2002
The Prudential Assurance Co. Ltd. 1996 - 1999
Skills
Workforce Management, Avaya, Microsoft Office, Call Center, ACD, Inbound Marketing, Customer Experience, Customer Satisfaction, Customer Service, Process Improvement, Strategic Planning, Team Building, Call Centers, Business Analysis, Outsourcing, Visio, Forecasting, Vendor Management, Change Management, Management, Human Resources
Education
Florida Community College at Jacksonville 1982 — 1984
AA, General Education
St. Johns CDS 1972 — 1981
Accenture February 2013 - Present
Pyramid Consulting February 2012 - February 2013
Infovision November 2008 - October 2011
APAC Customer Services February 2003 - August 2008
BellSouth August 1999 - August 2002
The Prudential Assurance Co. Ltd. 1996 - 1999
Skills
Workforce Management, Avaya, Microsoft Office, Call Center, ACD, Inbound Marketing, Customer Experience, Customer Satisfaction, Customer Service, Process Improvement, Strategic Planning, Team Building, Call Centers, Business Analysis, Outsourcing, Visio, Forecasting, Vendor Management, Change Management, Management, Human Resources
Education
Florida Community College at Jacksonville 1982 — 1984
AA, General Education
St. Johns CDS 1972 — 1981
Greg Mansfield's APAC Customer Services Experience October 2002 - February 2004
Job Project Management
Industry Financial Services
Experience
Citi April 2015 - Present
Citi July 2013 - Present
Citi Mortgage August 2009 - Present
Citi Home Equity February 2004 - Present
APAC Customer Services October 2002 - February 2004
Microsoft July 1989 - August 2001
Skills
Call Center, Banking, Process Improvement, Operations Management, Sales Management, Performance Management, Forecasting, Strategic Planning, Business Analysis, Management, Team Building, Business Strategy, Coaching, Analytics, Business Process..., Change Management, Hiring, Call Centers, Sales, Mortgage Banking, Talent Acquisition, Loss Mitigation, Leadership, Customer Service, Vendor Management, Financial Analysis, Program Management, Project Management, Team Leadership
Education
University of Washington 2000 — 2002
MBA, Business
Gonzaga University - School of Business Administration 1983 — 1989
B.A., Operations Management
Citi April 2015 - Present
Citi July 2013 - Present
Citi Mortgage August 2009 - Present
Citi Home Equity February 2004 - Present
APAC Customer Services October 2002 - February 2004
Microsoft July 1989 - August 2001
Skills
Call Center, Banking, Process Improvement, Operations Management, Sales Management, Performance Management, Forecasting, Strategic Planning, Business Analysis, Management, Team Building, Business Strategy, Coaching, Analytics, Business Process..., Change Management, Hiring, Call Centers, Sales, Mortgage Banking, Talent Acquisition, Loss Mitigation, Leadership, Customer Service, Vendor Management, Financial Analysis, Program Management, Project Management, Team Leadership
Education
University of Washington 2000 — 2002
MBA, Business
Gonzaga University - School of Business Administration 1983 — 1989
B.A., Operations Management
Barbara Harrison's APAC Customer Services Experience January 2010 - July 2014
Job AVP, Client Solutions at APAC Customer Services
Industry Telecommunications
Experience
APAC Customer Services January 2010 - July 2014
Eventus Sourcing Group March 2009 - October 2010
StarTek 2007 - 2008
StarTek 2005 - 2007
TeleTech 2000 - 2004
U S WEST 1996 - 2000
Skills
BPO, Direct Sales, Solution Selling, Leadership, Business Intelligence, Lead Generation, Sales, Strategy, Account Management, Call Center, Outsourcing, Contact Centers, Selling, Customer Experience, Business Development, Process Improvement, Sales Management, Customer Retention, Management, Telecommunications, Professional..., CRM, Strategic Planning, Sales Operations, Workforce Management, Professional Services, Sourcing, Vendor Management, Strategic Partnerships, Project Management, Customer Satisfaction
Education
Fort Hays State University 1970 — 1972
Business Administration
APAC Customer Services January 2010 - July 2014
Eventus Sourcing Group March 2009 - October 2010
StarTek 2007 - 2008
StarTek 2005 - 2007
TeleTech 2000 - 2004
U S WEST 1996 - 2000
Skills
BPO, Direct Sales, Solution Selling, Leadership, Business Intelligence, Lead Generation, Sales, Strategy, Account Management, Call Center, Outsourcing, Contact Centers, Selling, Customer Experience, Business Development, Process Improvement, Sales Management, Customer Retention, Management, Telecommunications, Professional..., CRM, Strategic Planning, Sales Operations, Workforce Management, Professional Services, Sourcing, Vendor Management, Strategic Partnerships, Project Management, Customer Satisfaction
Education
Fort Hays State University 1970 — 1972
Business Administration
Vicki Hoevemeyer's APAC Customer Services Experience 2005 - 2005
Job Providing OD & talent development solutions that support the organization's strategic direction
Industry Human Resources
Experience
Lexington Health Network February 2015 - Present
Harper College August 2011 - Present
Colorado Technical University October 2011 - November 2014
Abrasive Technology August 2010 - March 2011
Friendship Senior Options October 2006 - April 2009
ARAMARK November 2005 - October 2006
APAC Customer Services 2005 - 2005
Delta Consulting 2001 - 2005
Boldt Metronics, Inc. (BMI) September 1998 - April 2001
Wickes Lumber Company 1996 - 1998
Skills
Organizational..., Organizational Learning, Team Building, Change Management, Leadership Development, Performance Management, Onboarding, Interviewing, Organizational..., Organizational Design, MBTI, Organizational Change, Instructional Design, Talent Assessment, Large Group Facilitation, Succession Planning, Talent Development, Survey Design, E-Learning, Coaching, Development Planning, Workshop Facilitation, Development Of Employees, 360 Feedback, Employee Relations, Competency Based..., Competency Assessment, Business Process Mapping, Meeting Facilitation, Focus Groups, College Teaching, Instructor-led Training, Talent Management, Interviews, Human Resources, Training, Personnel Management, Leadership, Recruiting, Management Development, Strategy, Career Development, Blended Learning, New Hire Orientations, Program Management, Career Counseling, Resume Writing, Executive Coaching, Staff Development, Conflict Resolution
Education
Eastern Michigan University
Master's
Western Michigan University
Bachelor's
Lexington Health Network February 2015 - Present
Harper College August 2011 - Present
Colorado Technical University October 2011 - November 2014
Abrasive Technology August 2010 - March 2011
Friendship Senior Options October 2006 - April 2009
ARAMARK November 2005 - October 2006
APAC Customer Services 2005 - 2005
Delta Consulting 2001 - 2005
Boldt Metronics, Inc. (BMI) September 1998 - April 2001
Wickes Lumber Company 1996 - 1998
Skills
Organizational..., Organizational Learning, Team Building, Change Management, Leadership Development, Performance Management, Onboarding, Interviewing, Organizational..., Organizational Design, MBTI, Organizational Change, Instructional Design, Talent Assessment, Large Group Facilitation, Succession Planning, Talent Development, Survey Design, E-Learning, Coaching, Development Planning, Workshop Facilitation, Development Of Employees, 360 Feedback, Employee Relations, Competency Based..., Competency Assessment, Business Process Mapping, Meeting Facilitation, Focus Groups, College Teaching, Instructor-led Training, Talent Management, Interviews, Human Resources, Training, Personnel Management, Leadership, Recruiting, Management Development, Strategy, Career Development, Blended Learning, New Hire Orientations, Program Management, Career Counseling, Resume Writing, Executive Coaching, Staff Development, Conflict Resolution
Education
Eastern Michigan University
Master's
Western Michigan University
Bachelor's
Jim McNutt's APAC Customer Services Experience 1998 - 2000
Job Finding the meaning of life.
Industry Utilities
Experience
Piedmont Natural Gas December 2010 - Present
Piedmont Natural Gas December 2008 - December 2010
Connextions September 2007 - September 2008
APAC Customer Services 1998 - 2000
Consolidated Market Response 1995 - 1998
Skills
Natural Gas, Economics, Gas, Sales Management, Spreadsheets, Leadership, Management, Program Management, Workforce Management, Customer Satisfaction, Process Improvement, Customer Experience, Vendor Management, Training, Call Centers, Team Leadership, Analysis, Recruiting, Quality Assurance, Customer Service, Troubleshooting, Forecasting, CRM, Budgets, Operations Management, Change Management, Contact Centers, Business Process..., Project Planning, Customer Retention, Team Building, Performance Management, Coaching, Outsourcing, Cross-functional Team..., Telecommunications, Business Analysis, Team Management, Strategic Planning, Contract Negotiation, Project Management, Call Center Development, Leadership Development, Six Sigma, Data Analysis, Inbound Marketing, Account Management, Telephony, Contract Management, Employee Relations
Education
Eastern Illinois University 2000 — 2005
Bachelor of Arts, Business Administration and Economics
Piedmont Natural Gas December 2010 - Present
Piedmont Natural Gas December 2008 - December 2010
Connextions September 2007 - September 2008
APAC Customer Services 1998 - 2000
Consolidated Market Response 1995 - 1998
Skills
Natural Gas, Economics, Gas, Sales Management, Spreadsheets, Leadership, Management, Program Management, Workforce Management, Customer Satisfaction, Process Improvement, Customer Experience, Vendor Management, Training, Call Centers, Team Leadership, Analysis, Recruiting, Quality Assurance, Customer Service, Troubleshooting, Forecasting, CRM, Budgets, Operations Management, Change Management, Contact Centers, Business Process..., Project Planning, Customer Retention, Team Building, Performance Management, Coaching, Outsourcing, Cross-functional Team..., Telecommunications, Business Analysis, Team Management, Strategic Planning, Contract Negotiation, Project Management, Call Center Development, Leadership Development, Six Sigma, Data Analysis, Inbound Marketing, Account Management, Telephony, Contract Management, Employee Relations
Education
Eastern Illinois University 2000 — 2005
Bachelor of Arts, Business Administration and Economics
Tahsin Choudhury's APAC Customer Services Experience January 2001 - September 2002
Job Application Development Manager at Inmar
Industry Computer Software
Experience
Inmar June 2012 - Present
Inmar June 2012 - Present
Principal Financial Group January 2007 - July 2012
Iowa Department of Public health September 2002 - January 2007
APAC Customer Services January 2001 - September 2002
Skills
Requirements Analysis, Integration, Unit Testing, Web Development, System Deployment, Functional Design, Test Planning, SharePoint, Design Review, Microsoft SQL Server, VB.NET, .NET, C#, ASP.NET MVC, Entity Framework, WCF Services, Autofac, jQuery, JSON, LINQ, CSS, Test Driven Development, NUnit, Agile Methodologies, Scrum, AJAX, REST, Web Services
Education
Florida State University - College of Business 1998 — 2000
Bachelors, Management Information System
Dhaka College 1993 — 1995
HSC, Science
Banani Bidyaniketon 1989 — 1993
SSC, Science
Inmar June 2012 - Present
Inmar June 2012 - Present
Principal Financial Group January 2007 - July 2012
Iowa Department of Public health September 2002 - January 2007
APAC Customer Services January 2001 - September 2002
Skills
Requirements Analysis, Integration, Unit Testing, Web Development, System Deployment, Functional Design, Test Planning, SharePoint, Design Review, Microsoft SQL Server, VB.NET, .NET, C#, ASP.NET MVC, Entity Framework, WCF Services, Autofac, jQuery, JSON, LINQ, CSS, Test Driven Development, NUnit, Agile Methodologies, Scrum, AJAX, REST, Web Services
Education
Florida State University - College of Business 1998 — 2000
Bachelors, Management Information System
Dhaka College 1993 — 1995
HSC, Science
Banani Bidyaniketon 1989 — 1993
SSC, Science
Dan Kwiatkowski's APAC Customer Services Experience September 2011 - Present
Job Client Solutions Manager, APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services September 2011 - Present
Protocol Global Solutions December 2008 - September 2011
Protocol Global Solutions November 2004 - December 2008
Skills
Active Directory, Call Center, Troubleshooting, Network Administration, Microsoft Operating..., Norton Ghost, Symantec Endpoint..., Avaya, Windows Server, VMware, Cisco Technologies, SSIS, SharePoint, SSRS, Windows, Crystal Reports, IT Management, Visio, Vendor Management, Security, Call Centers, Technical Support, Microsoft Technologies, Disaster Recovery, Networking
Education
Eckerd College
MIS
APAC Customer Services September 2011 - Present
Protocol Global Solutions December 2008 - September 2011
Protocol Global Solutions November 2004 - December 2008
Skills
Active Directory, Call Center, Troubleshooting, Network Administration, Microsoft Operating..., Norton Ghost, Symantec Endpoint..., Avaya, Windows Server, VMware, Cisco Technologies, SSIS, SharePoint, SSRS, Windows, Crystal Reports, IT Management, Visio, Vendor Management, Security, Call Centers, Technical Support, Microsoft Technologies, Disaster Recovery, Networking
Education
Eckerd College
MIS
Richard Claiborne's APAC Customer Services Experience May 2013 - Present
Job Client Solutions Manager at APAC Customer Services
Industry Insurance
Experience
APAC Customer Services May 2013 - Present
Bankers Life and Casualty December 2012 - Present
Bankers March 2010 - March 2012
Bankers Life and Casualty March 2009 - March 2010
Bankers Life and Casualty 2001 - 2009
APAC Customer Services 1998 - 2003
Skills
Sales Management, Life Insurance, Health Insurance, Customer Service, Whole Life, Fixed Annuities, Underwriting, Customer Satisfaction, Sales, BPO, Disability Insurance, Retirement, Term Life Insurance, Long Term Care Insurance, Account Management, Recruiting, Performance Management
Education
Frostburg State University 1974 — 1979
Bachelor of Business Administration (B.B.A.), Accounting
APAC Customer Services May 2013 - Present
Bankers Life and Casualty December 2012 - Present
Bankers March 2010 - March 2012
Bankers Life and Casualty March 2009 - March 2010
Bankers Life and Casualty 2001 - 2009
APAC Customer Services 1998 - 2003
Skills
Sales Management, Life Insurance, Health Insurance, Customer Service, Whole Life, Fixed Annuities, Underwriting, Customer Satisfaction, Sales, BPO, Disability Insurance, Retirement, Term Life Insurance, Long Term Care Insurance, Account Management, Recruiting, Performance Management
Education
Frostburg State University 1974 — 1979
Bachelor of Business Administration (B.B.A.), Accounting
Joshua Graves's APAC Customer Services Experience January 2001 - January 2003
Job Music Producer and Engineer. COFounder of OK GO Music Group INC.
Industry Music
Experience
OK GO Music Group INC. Co-Founder/CEO May 2012 - Present
Stefanini April 2012 - Present
Kwik Shop May 2010 - November 2012
Video Games Ect. 2007 - 2009
APAC Customer Services January 2001 - January 2003
Skills
Audio, Troubleshooting, Computer Hardware, Music, Software Documentation, Windows, Customer Service, Windows 7, Music Production, Audio Editing, Windows XP, Audio Engineering, OS X, Microsoft Office, Logic Pro, Pro Tools, Final Cut Pro, Music Videos, Video Editing, Social Media, Recording, Networking, Photoshop, Software Installation, PowerPoint, Active Directory, Hardware, Sound, Network Administration, Management, Computer Repair, Customer Experience, Facebook, Technical Support, Music Theory
Education
Full Sail University 2012 — 2015
Bachelor's degree, Music Production
Scott Community College 2002 — 2012
Associate Degree, Computer science
North High School 2000 — 2004
High School Diploma
Full Sail University
OK GO Music Group INC. Co-Founder/CEO May 2012 - Present
Stefanini April 2012 - Present
Kwik Shop May 2010 - November 2012
Video Games Ect. 2007 - 2009
APAC Customer Services January 2001 - January 2003
Skills
Audio, Troubleshooting, Computer Hardware, Music, Software Documentation, Windows, Customer Service, Windows 7, Music Production, Audio Editing, Windows XP, Audio Engineering, OS X, Microsoft Office, Logic Pro, Pro Tools, Final Cut Pro, Music Videos, Video Editing, Social Media, Recording, Networking, Photoshop, Software Installation, PowerPoint, Active Directory, Hardware, Sound, Network Administration, Management, Computer Repair, Customer Experience, Facebook, Technical Support, Music Theory
Education
Full Sail University 2012 — 2015
Bachelor's degree, Music Production
Scott Community College 2002 — 2012
Associate Degree, Computer science
North High School 2000 — 2004
High School Diploma
Full Sail University
Mary Beard's APAC Customer Services Experience April 1998 - September 1999
Job Looking for new marketing opportunities in San Jose
Industry Marketing and Advertising
Experience
WebEx / Cisco Systems, Inc February 2007 - September 2011
UPS Supply Chain Solutions October 2000 - October 2006
Eltrax Systems November 1999 - May 2000
APAC Customer Services April 1998 - September 1999
Ivan Allen Company September 1996 - April 1998
Education
Georgia State University - J. Mack Robinson College of Business 1994 — 1996
MBA, Marketing
Georgia Institute of Technology 1989 — 1993
BSM, Management, Marketing
WebEx / Cisco Systems, Inc February 2007 - September 2011
UPS Supply Chain Solutions October 2000 - October 2006
Eltrax Systems November 1999 - May 2000
APAC Customer Services April 1998 - September 1999
Ivan Allen Company September 1996 - April 1998
Education
Georgia State University - J. Mack Robinson College of Business 1994 — 1996
MBA, Marketing
Georgia Institute of Technology 1989 — 1993
BSM, Management, Marketing
Terri Ortiz's APAC Customer Services Experience January 2001 - February 2005
Job Consultant at Resources Global Professionals
Industry Human Resources
Experience
Resources Global Professionals August 2015 - Present
Newedge February 2005 - Present
Newedge USA, LLC February 2005 - September 2009
APAC Customer Services January 2001 - February 2005
ADP 1995 - 2000
Skills
Over 15 years of..., Team-oriented, Benefits Administration, Multi Tasking, Supervisory Skills, Microsoft Office, Payroll, Administration, Talent Management, Human Resources, Change Management, ADP Payroll, Equities, Multi-state Payroll..., Ceridian, Customer Service, Employee Benefits, Options, Team Leadership, Process Improvement, HRIS, Leadership, Management, Microsoft Excel, Project Management
Education
DeVry University
Bachelor of Science in Technical Management, Project Management
Resources Global Professionals August 2015 - Present
Newedge February 2005 - Present
Newedge USA, LLC February 2005 - September 2009
APAC Customer Services January 2001 - February 2005
ADP 1995 - 2000
Skills
Over 15 years of..., Team-oriented, Benefits Administration, Multi Tasking, Supervisory Skills, Microsoft Office, Payroll, Administration, Talent Management, Human Resources, Change Management, ADP Payroll, Equities, Multi-state Payroll..., Ceridian, Customer Service, Employee Benefits, Options, Team Leadership, Process Improvement, HRIS, Leadership, Management, Microsoft Excel, Project Management
Education
DeVry University
Bachelor of Science in Technical Management, Project Management
Greg Hauck's APAC Customer Services Experience December 2012 - October 2013
Job General Manager at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
Xerox November 2014 - Present
APAC Customer Services December 2012 - October 2013
APAC Customer Services March 2012 - November 2012
Protocol Global Solutions February 2000 - February 2012
Skills
Leadership, Customer Experience, Call Centers, Outsourcing, Process Improvement, Call Center, CRM, Vendor Management, BPO, Account Management, Inbound Marketing, Quality Assurance, Telecommunications, Operations Management, Workforce Management, Contact Centers, Call Center Development, Telemarketing, Avaya, Team Leadership, Business Process..., Performance Management, Team Management, P, Analytics, Coaching, B2B, Change Management, Project Management, Talent Acquisition, Management, Customer Satisfaction, Customer Retention, IVR, Customer Service, Cross-functional Team..., Team Building, Lead Generation, Training, Customer Acquisition, P&L Management
Education
Eastern Florida State College
Xerox November 2014 - Present
APAC Customer Services December 2012 - October 2013
APAC Customer Services March 2012 - November 2012
Protocol Global Solutions February 2000 - February 2012
Skills
Leadership, Customer Experience, Call Centers, Outsourcing, Process Improvement, Call Center, CRM, Vendor Management, BPO, Account Management, Inbound Marketing, Quality Assurance, Telecommunications, Operations Management, Workforce Management, Contact Centers, Call Center Development, Telemarketing, Avaya, Team Leadership, Business Process..., Performance Management, Team Management, P, Analytics, Coaching, B2B, Change Management, Project Management, Talent Acquisition, Management, Customer Satisfaction, Customer Retention, IVR, Customer Service, Cross-functional Team..., Team Building, Lead Generation, Training, Customer Acquisition, P&L Management
Education
Eastern Florida State College
James Blue's APAC Customer Services Experience 1993 - 2000
Job
Industry
Experience
WFHM 2007 - Present
SITEL 2000 - 2003
APAC Customer Services 1993 - 2000
Skills
Customer Service, Process Improvement, Microsoft Word, Call Centers, Performance Management, Vendor Management, Workforce Management, Customer Satisfaction, Microsoft Excel, Leadership
Education
UNC-Greensboro 1997 — 1999
Sports Science, Sports Business
East Carolina University
WFHM 2007 - Present
SITEL 2000 - 2003
APAC Customer Services 1993 - 2000
Skills
Customer Service, Process Improvement, Microsoft Word, Call Centers, Performance Management, Vendor Management, Workforce Management, Customer Satisfaction, Microsoft Excel, Leadership
Education
UNC-Greensboro 1997 — 1999
Sports Science, Sports Business
East Carolina University
Tommy B. Silva's APAC Customer Services Experience August 2012 - Present
Job General Manager at Grupo El Machetazo
Industry Retail
Experience
Grupo El Machetazo August 2013 - Present
APAC Customer Services August 2012 - Present
Sam's Club September 2004 - February 2012
Sam's Club May 2004 - February 2012
Skills
Merchandising, Inventory Management, Retail, Loss Prevention, Inventory Control, Visual Merchandising, Customer Service, Retail Sales, Distribution Center..., Data Entry, Customer Satisfaction, POS
Education
Miami-Dade 2001 — 2004
Associate of Arts (A.A.)
Florida International University 1996 — 2000
Computer Science
Grupo El Machetazo August 2013 - Present
APAC Customer Services August 2012 - Present
Sam's Club September 2004 - February 2012
Sam's Club May 2004 - February 2012
Skills
Merchandising, Inventory Management, Retail, Loss Prevention, Inventory Control, Visual Merchandising, Customer Service, Retail Sales, Distribution Center..., Data Entry, Customer Satisfaction, POS
Education
Miami-Dade 2001 — 2004
Associate of Arts (A.A.)
Florida International University 1996 — 2000
Computer Science
Paula Weber's APAC Customer Services Experience June 2006 - June 2012
Job Owner, Two Spoiled Danes Bakery
Industry Consumer Goods
Experience
Two Spoiled Danes Bakery January 2002 - Present
APAC Customer Services June 2006 - June 2012
Superior Discount Liquor September 2005 - June 2006
Skills
Animal Welfare, Animal Husbandry, Animal Behavior, Dog Training, Dog Behavior, Pet First Aid, Obedience, Pet Sitting, Animal Training
Education
Globe University-Green Bay 2010 — 2013
Associate of Science (A.S.), Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Northeast Wisconsin Technical College 1997 — 1999
Associate of Science (A.S.), Respiratory Care Therapy/Therapist
Reedsville High School 1983 — 1985
General Studies
Two Spoiled Danes Bakery January 2002 - Present
APAC Customer Services June 2006 - June 2012
Superior Discount Liquor September 2005 - June 2006
Skills
Animal Welfare, Animal Husbandry, Animal Behavior, Dog Training, Dog Behavior, Pet First Aid, Obedience, Pet Sitting, Animal Training
Education
Globe University-Green Bay 2010 — 2013
Associate of Science (A.S.), Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Northeast Wisconsin Technical College 1997 — 1999
Associate of Science (A.S.), Respiratory Care Therapy/Therapist
Reedsville High School 1983 — 1985
General Studies
Elizabeth Krivo/Scarfo/Bruessel's APAC Customer Services Experience 2008 - February 2009
Job Owner at Krivo's Addiction Women's Accessories
Industry Telecommunications
Experience
Krivo's Addiction Women's Accessories April 2011 - February 2013
EarthLink November 2011 - March 2012
Dental Health Products, Inc. March 2010 - July 2011
Anthem/WellPoint February 2008 - July 2009
APAC Customer Services 2008 - February 2009
Skills
Director, HSA Bank..., Customer Care Multi..., AT&T Paradyne, Call Center, Quality Assurance, Quality Management, Training, Process Improvement, Customer Service, Workforce Management, Customer Satisfaction, Customer Experience, Call Center Development, Six Sigma, Management, Metrics, Contact Centers, Software Documentation, Quality Control, Customer Service..., Microsoft Office, BPO, Quality Auditing
Education
Florida Institute of Technology 1994 — 1995
Masters Degree, Contract Acquitions & Negotiations
Saint Leo University 1984 — 1987
BA, English Writing Trak
Krivo's Addiction Women's Accessories April 2011 - February 2013
EarthLink November 2011 - March 2012
Dental Health Products, Inc. March 2010 - July 2011
Anthem/WellPoint February 2008 - July 2009
APAC Customer Services 2008 - February 2009
Skills
Director, HSA Bank..., Customer Care Multi..., AT&T Paradyne, Call Center, Quality Assurance, Quality Management, Training, Process Improvement, Customer Service, Workforce Management, Customer Satisfaction, Customer Experience, Call Center Development, Six Sigma, Management, Metrics, Contact Centers, Software Documentation, Quality Control, Customer Service..., Microsoft Office, BPO, Quality Auditing
Education
Florida Institute of Technology 1994 — 1995
Masters Degree, Contract Acquitions & Negotiations
Saint Leo University 1984 — 1987
BA, English Writing Trak
Noris Holmes's APAC Customer Services Experience December 2011 - January 2014
Job Relationship Manager at Barclaycard
Industry Computer Hardware
Experience
Barclaycard March 2014 - Present
Barclaycard March 2014 - Present
APAC Customer Services December 2011 - January 2014
Volunteer August 2009 - December 2011
Clearwire August 2007 - August 2009
Skills
Computer Hardware, Computer Repair, Team Leadership, Customer Service, Smart Matter Expert, Call Centers, Retention Strategies, Technical Support, Microsoft Office, Critical Thinking, Windows, Access, Customer Satisfaction, Customer Retention, Selling, Analysis, Troubleshooting, Sales, Employee Training, Team Building, Management, Leadership, Coaching
Education
DeVry University-Illinois 2011 — 2014
Technical Management, Operations Management and Supervision, Senior
Barclaycard March 2014 - Present
Barclaycard March 2014 - Present
APAC Customer Services December 2011 - January 2014
Volunteer August 2009 - December 2011
Clearwire August 2007 - August 2009
Skills
Computer Hardware, Computer Repair, Team Leadership, Customer Service, Smart Matter Expert, Call Centers, Retention Strategies, Technical Support, Microsoft Office, Critical Thinking, Windows, Access, Customer Satisfaction, Customer Retention, Selling, Analysis, Troubleshooting, Sales, Employee Training, Team Building, Management, Leadership, Coaching
Education
DeVry University-Illinois 2011 — 2014
Technical Management, Operations Management and Supervision, Senior
Kim Blackmon's APAC Customer Services Experience April 1996 - August 2001
Job Sales and Operations Mgr. at S&W Ready Mix Concrete
Industry Construction
Experience
S&W Ready Mix Concrete Co. LLC March 2001 - Present
APAC Customer Services April 1996 - August 2001
Winyah Concrete April 1990 - April 1996
Skills
Scheduling, Customer Service, Customer Relations, Contract Negotiation, Sales Management, Operations Management, Process Scheduler, Engineering, Value Engineering, Construction, Construction Management, Purchasing, Manufacturing, Budgets, Procurement, Building Materials, Materials, Logistics, Continuous Improvement, Management, Cost Control, Waterproofing, Polished Concrete, Business Development, Sales, Account Management, Aggregates, Product Development, Supply Chain Management, Project Management, Pricing, Pervious Concrete, Sales Operations, Project Planning, Concrete Materials, Project Estimation, Ready Mix Concrete, Concrete, Negotiation, Supervisory Skills, Team Building, Business Planning, Inventory Management, Subcontracting
Education
Francis Marion University 1975 — 1979
BS, Political Science, Biology
The Citadel
S&W Ready Mix Concrete Co. LLC March 2001 - Present
APAC Customer Services April 1996 - August 2001
Winyah Concrete April 1990 - April 1996
Skills
Scheduling, Customer Service, Customer Relations, Contract Negotiation, Sales Management, Operations Management, Process Scheduler, Engineering, Value Engineering, Construction, Construction Management, Purchasing, Manufacturing, Budgets, Procurement, Building Materials, Materials, Logistics, Continuous Improvement, Management, Cost Control, Waterproofing, Polished Concrete, Business Development, Sales, Account Management, Aggregates, Product Development, Supply Chain Management, Project Management, Pricing, Pervious Concrete, Sales Operations, Project Planning, Concrete Materials, Project Estimation, Ready Mix Concrete, Concrete, Negotiation, Supervisory Skills, Team Building, Business Planning, Inventory Management, Subcontracting
Education
Francis Marion University 1975 — 1979
BS, Political Science, Biology
The Citadel
William Krohn's APAC Customer Services Experience January 2000 - January 2002
Job Business Development/Marketing/Management
Industry Internet
Experience
KVM Consult Inc January 2002 - Present
KVM Consult Inc January 2002 - Present
APAC Customer Services January 2000 - January 2002
APAC Customer Services 2000 - 2002
Cars.com January 1998 - January 2000
ADP Dealer Services January 1984 - January 1998
Skills
Strategic Partnerships, Monetization, Start-ups, Product Management, Online Advertising, Digital Strategy, E-commerce, Digital Marketing, Digital Media
Education
Eastern Illinois University
Harper College
KVM Consult Inc January 2002 - Present
KVM Consult Inc January 2002 - Present
APAC Customer Services January 2000 - January 2002
APAC Customer Services 2000 - 2002
Cars.com January 1998 - January 2000
ADP Dealer Services January 1984 - January 1998
Skills
Strategic Partnerships, Monetization, Start-ups, Product Management, Online Advertising, Digital Strategy, E-commerce, Digital Marketing, Digital Media
Education
Eastern Illinois University
Harper College
Brando Mendoza's APAC Customer Services Experience August 1997 - October 2000
Job Application Integrator/Distribution Manager at Spirit AeroSystems
Industry Aviation & Aerospace
Experience
Spirit AeroSystems November 2010 - Present
KAMAN Composites May 2007 - September 2010
AgVantis October 2000 - April 2007
APAC Customer Services August 1997 - October 2000
Skills
Microsoft patch..., Network Administration, Microsoft Exchange, User account creation, Windows Server, Active Directory, Application Packaging, Coding and scripting, Microsoft Office, Training &..., Computer Hardware, Computer Maintenance, Router Configuration, Process Management, Process Improvement, Document Management, Account Management, Customer Service, Image Management, Data Migration, Fast Learner, Network Design, Security, Creative Problem Solving
Education
Friends University 1996 — 1998
Bachelor of Science, Computer Information Systems
Fort Hays State University 1990 — 1994
Accounting
Derby High School
Spirit AeroSystems November 2010 - Present
KAMAN Composites May 2007 - September 2010
AgVantis October 2000 - April 2007
APAC Customer Services August 1997 - October 2000
Skills
Microsoft patch..., Network Administration, Microsoft Exchange, User account creation, Windows Server, Active Directory, Application Packaging, Coding and scripting, Microsoft Office, Training &..., Computer Hardware, Computer Maintenance, Router Configuration, Process Management, Process Improvement, Document Management, Account Management, Customer Service, Image Management, Data Migration, Fast Learner, Network Design, Security, Creative Problem Solving
Education
Friends University 1996 — 1998
Bachelor of Science, Computer Information Systems
Fort Hays State University 1990 — 1994
Accounting
Derby High School
Robert Outlaw's APAC Customer Services Experience 2013 - 2014
Job Currently a paralegal in training at Guilford College
Industry Legal Services
Experience
Aon 2014 - 2015
APAC Customer Services 2013 - 2014
Wells Fargo Insurance Services 2010 - 2013
MetLife 2007 - 2009
RadioShack 1991 - 2006
Skills
Customer Service, Sales, Leadership, Team Building, Insurance, Sales Management, Training, Management, Strategic Planning, Underwriting, Life Insurance, Customer Satisfaction, Account Management, Small Business, New Business Development, Property & Casualty..., Call Centers, Health Insurance, Coaching, Marketing, Disability Insurance, Sales Operations, Customer Experience, Customer Retention, General Insurance, Medicare, Team Management, Customer Support, Customer Engagement, Telephone Skills, Corporate Branding, Brand Development, Brand Management, Team Leadership, Teamwork, Project Management, Project Planning, Sales Presentations, Social Listening, Proofreading, Paralegals
Education
Guilford College 2015 — 2015
Cerification, Legal Assistant/Paralegal
University of North Carolina at Chapel Hill 1978 — 1982
Bachelor of Arts (B.A.), History and Philosophy
Aon 2014 - 2015
APAC Customer Services 2013 - 2014
Wells Fargo Insurance Services 2010 - 2013
MetLife 2007 - 2009
RadioShack 1991 - 2006
Skills
Customer Service, Sales, Leadership, Team Building, Insurance, Sales Management, Training, Management, Strategic Planning, Underwriting, Life Insurance, Customer Satisfaction, Account Management, Small Business, New Business Development, Property & Casualty..., Call Centers, Health Insurance, Coaching, Marketing, Disability Insurance, Sales Operations, Customer Experience, Customer Retention, General Insurance, Medicare, Team Management, Customer Support, Customer Engagement, Telephone Skills, Corporate Branding, Brand Development, Brand Management, Team Leadership, Teamwork, Project Management, Project Planning, Sales Presentations, Social Listening, Proofreading, Paralegals
Education
Guilford College 2015 — 2015
Cerification, Legal Assistant/Paralegal
University of North Carolina at Chapel Hill 1978 — 1982
Bachelor of Arts (B.A.), History and Philosophy
Jeremy Vannice's APAC Customer Services Experience October 2012 - March 2013
Job Claims Service Associate at Farmers Insurance
Industry Insurance
Experience
Farmers Insurance March 2013 - Present
APAC Customer Services October 2012 - March 2013
Gates Corporation August 2011 - February 2012
Bergen Storm March 2011 - July 2011
Swissport May 2010 - March 2011
Walmart January 2007 - August 2007
Skills
Shipping, Manufacturing, Inspection, Freight, Air Freight, Airports, Parts, Microsoft Office, Customer Service, Operations Management, Teamwork, Team Leadership, Microsoft Excel, Leadership, Microsoft Word, Management, PowerPoint, Logistics, Process Improvement, Time Management, Sales
Education
Friends University 2007 — 2012
Bachelors of Business Administration, Business Administration and Management, General
Farmers Insurance March 2013 - Present
APAC Customer Services October 2012 - March 2013
Gates Corporation August 2011 - February 2012
Bergen Storm March 2011 - July 2011
Swissport May 2010 - March 2011
Walmart January 2007 - August 2007
Skills
Shipping, Manufacturing, Inspection, Freight, Air Freight, Airports, Parts, Microsoft Office, Customer Service, Operations Management, Teamwork, Team Leadership, Microsoft Excel, Leadership, Microsoft Word, Management, PowerPoint, Logistics, Process Improvement, Time Management, Sales
Education
Friends University 2007 — 2012
Bachelors of Business Administration, Business Administration and Management, General
Arrie Jones's APAC Customer Services Experience May 2010 - November 2011
Job Personal Care Aide at Direct Home Healthcare
Industry Hospital & Health Care
Experience
Direct Home Healthcare November 2011 - Present
APAC Customer Services May 2010 - November 2011
Hampton City Schools August 2009 - June 2010
Skills
Customer Service, Computer Hardware, Service Orientation, Active Listening, Complex Problem Solving, Judgement and Decision..., Critical Thinking, Social Perceptiveness, Oral Comprehensive
Education
Fort Valley State University 2000 — 2005
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections
Direct Home Healthcare November 2011 - Present
APAC Customer Services May 2010 - November 2011
Hampton City Schools August 2009 - June 2010
Skills
Customer Service, Computer Hardware, Service Orientation, Active Listening, Complex Problem Solving, Judgement and Decision..., Critical Thinking, Social Perceptiveness, Oral Comprehensive
Education
Fort Valley State University 2000 — 2005
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections
Amanda Clingenpeel's APAC Customer Services Experience September 2010 - May 2011
Job Student at Globe UniversityLa Crosse
Industry Veterinary
Experience
APAC Customer Services September 2010 - May 2011
Education
Globe University-La Crosse 2011 — 2013
APAC Customer Services September 2010 - May 2011
Education
Globe University-La Crosse 2011 — 2013
Deb Studebaker's APAC Customer Services Experience 2011 - 2012
Job licensed practical nurse
Industry Consumer Services
Experience
APAC Customer Services 2011 - 2012
Dishnetwork 2007 - 2010
Pulaski Health and Rehab. 2005 - 2007
Education
ECPI University 2012 — 2013
DIPLOMA, Licensed Practical/Vocational Nurse Training, 3.35 GPA
Christiansburg High school 1976 — 1980
Diploma, general
APAC Customer Services 2011 - 2012
Dishnetwork 2007 - 2010
Pulaski Health and Rehab. 2005 - 2007
Education
ECPI University 2012 — 2013
DIPLOMA, Licensed Practical/Vocational Nurse Training, 3.35 GPA
Christiansburg High school 1976 — 1980
Diploma, general
Lawrence Spearman's APAC Customer Services Experience May 1995 - July 1999
Job Mgr, Operations at TIAACREF
Industry Financial Services
Experience
TIAA-CREF December 2012 - Present
Independence Blue Cross August 2011 - December 2012
Health Advocate June 2010 - July 2011
CIGNA Healthcare August 2002 - October 2008
The Home Depot August 1999 - June 2002
APAC Customer Services May 1995 - July 1999
Skills
Results Based Leadership, Quality and Process..., New Program Design &..., High Performance..., Training
Education
Drexel University 2008 — 2010
Health Services Administration
Towson University 1980 — 1983
Business Administration, Management and Operations
TIAA-CREF December 2012 - Present
Independence Blue Cross August 2011 - December 2012
Health Advocate June 2010 - July 2011
CIGNA Healthcare August 2002 - October 2008
The Home Depot August 1999 - June 2002
APAC Customer Services May 1995 - July 1999
Skills
Results Based Leadership, Quality and Process..., New Program Design &..., High Performance..., Training
Education
Drexel University 2008 — 2010
Health Services Administration
Towson University 1980 — 1983
Business Administration, Management and Operations
Theresa Hargus's APAC Customer Services Experience October 2008 - December 2012
Job Customer Service at Fox River Foods
Industry Outsourcing/Offshoring
Experience
Fox River Foods January 2013 - Present
APAC Customer Services October 2008 - December 2012
Answer National December 2006 - July 2008
Toyoda Gosei November 2003 - December 2004
Skills
Staff Supervision, On the Job Training, Solid computer skills, Problem Solving, Building World Class..., Progressive Discipline, Commitment to Customer..., Empathy, Employee Relations, Call Center, Account Management, Quality Control, Customer Service, Call Centers
Education
DeVry University-Illinois 2013 — 2016
Bachelor of Business Administration Speciaizng in Human Resources Management, Bussiness/Human Resource
Fox River Foods January 2013 - Present
APAC Customer Services October 2008 - December 2012
Answer National December 2006 - July 2008
Toyoda Gosei November 2003 - December 2004
Skills
Staff Supervision, On the Job Training, Solid computer skills, Problem Solving, Building World Class..., Progressive Discipline, Commitment to Customer..., Empathy, Employee Relations, Call Center, Account Management, Quality Control, Customer Service, Call Centers
Education
DeVry University-Illinois 2013 — 2016
Bachelor of Business Administration Speciaizng in Human Resources Management, Bussiness/Human Resource
Anthony Harman's APAC Customer Services Experience July 2012 - Present
Job Customer Service Representative at APAC Customer Services
Industry Human Resources
Experience
APAC Customer Services July 2012 - Present
Education
Western Illinois University 2012 — 2014
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Eastern Iowa Community College District 2009 — 2011
Associate of Arts (AA)
APAC Customer Services July 2012 - Present
Education
Western Illinois University 2012 — 2014
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Eastern Iowa Community College District 2009 — 2011
Associate of Arts (AA)
Katrinka Watson's APAC Customer Services Experience July 2013 - Present
Job Insurance Professional
Industry Insurance
Experience
APAC Customer Services July 2013 - Present
UnitedHealthcare 2010 - July 2013
Skills
Health Insurance, Medicare, Insurance, Call Centers, Medicare Part D, Customer Service, HMO, Claim, Training, Employee Benefits, Health Savings Accounts, Medicaid, HIPAA, PPO, Claims Resolution, Healthcare, General Insurance, Customer Retention, Team Building, Network Development, Call Center Development, Health Care Reform, Brokers, Customer Experience, Claims Management, Outlook, Microsoft Office, Medical Billing, Data Entry, Microsoft Word, Microsoft Excel, Visio, Telemarketing, Medical Terminology, Call Center, Business Requirements, Supervisory Experience, Team Leadership, Team Management
Education
College of insurance 2010 — 2010
Insurance
ECPI University 2000 — 2001
Nursing
Strayer University
Bachelor's Degree, Business Administration and Management, General
APAC Customer Services July 2013 - Present
UnitedHealthcare 2010 - July 2013
Skills
Health Insurance, Medicare, Insurance, Call Centers, Medicare Part D, Customer Service, HMO, Claim, Training, Employee Benefits, Health Savings Accounts, Medicaid, HIPAA, PPO, Claims Resolution, Healthcare, General Insurance, Customer Retention, Team Building, Network Development, Call Center Development, Health Care Reform, Brokers, Customer Experience, Claims Management, Outlook, Microsoft Office, Medical Billing, Data Entry, Microsoft Word, Microsoft Excel, Visio, Telemarketing, Medical Terminology, Call Center, Business Requirements, Supervisory Experience, Team Leadership, Team Management
Education
College of insurance 2010 — 2010
Insurance
ECPI University 2000 — 2001
Nursing
Strayer University
Bachelor's Degree, Business Administration and Management, General
Ben Fish's APAC Customer Services Experience August 2009 - January 2010
Job
Industry Consumer Services
Experience
APAC Customer Services August 2009 - January 2010
Advanced Recovery Mold Remediation September 2007 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Public Speaking, Budgets, Strategic Planning, Negotiation, Editing
Education
Full Sail University 2012 — 2013
Bachelor's degree, Graphic Design
Preble High School 2000 — 2005
GED, General
APAC Customer Services August 2009 - January 2010
Advanced Recovery Mold Remediation September 2007 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Public Speaking, Budgets, Strategic Planning, Negotiation, Editing
Education
Full Sail University 2012 — 2013
Bachelor's degree, Graphic Design
Preble High School 2000 — 2005
GED, General
Armand Jones's APAC Customer Services Experience November 2012 - July 2013
Job Customer Service Representative at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services November 2012 - July 2013
Smiths Co June 2009 - October 2012
Smiths Co June 2009 - October 2012
Skills
Microsoft Office, Macintosh Applications, Macintosh hardware
Education
El Camino College 2008 — 2010
Associates, General Studies
APAC Customer Services November 2012 - July 2013
Smiths Co June 2009 - October 2012
Smiths Co June 2009 - October 2012
Skills
Microsoft Office, Macintosh Applications, Macintosh hardware
Education
El Camino College 2008 — 2010
Associates, General Studies
cori meyer's APAC Customer Services Experience October 2007 - April 2011
Job Student at Globe UniversityGreen Bay
Industry Hospitality
Experience
Quality Inn & Suites Green Bay July 2012 - Present
APAC Customer Services October 2007 - April 2011
Education
Globe University-Green Bay 2010 — 2013
still attending, paralegal
Quality Inn & Suites Green Bay July 2012 - Present
APAC Customer Services October 2007 - April 2011
Education
Globe University-Green Bay 2010 — 2013
still attending, paralegal
Carstens Heather's APAC Customer Services Experience October 2010 - Present
Job Team Lead at APAC Customer Services
Industry
Experience
APAC Customer Services October 2010 - Present
Skills
Customer Service, Microsoft Office, Call Centers, Customer Satisfaction, Leadership, Management, IEX
Education
Eastern Iowa Community College District
APAC Customer Services October 2010 - Present
Skills
Customer Service, Microsoft Office, Call Centers, Customer Satisfaction, Leadership, Management, IEX
Education
Eastern Iowa Community College District
Nicole Herschberger's APAC Customer Services Experience October 2010 - March 2011
Job Medical Assistant student at Globe UniversityGreen Bay
Industry
Experience
APAC Customer Services October 2010 - March 2011
Taco John's International, Inc. June 2007 - May 2009
San Luis Nursing Home August 2005 - April 2006
Skills
Vitals, Injections, venipunctures, Charting, Continuous Glucose..., Glucose Testing, Laboratory Testing, Collecting Specimens, Rooming Patients, Capillary Puncture, Billing n Coding, Medical Terminology, micro & urinalysis, CPR & First Aid..., Always wiling to learn..., Positive Personality, Strongly self-motivated, Multi Tasking, organized, Strong comuunication, Positive Team Player, Dependable Team Player, Patient Education, Microsoft Word, Research, Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Teamwork, Injectable
Education
Globe University-Green Bay 2011 — 2013
Diploma, Medical Field
APAC Customer Services October 2010 - March 2011
Taco John's International, Inc. June 2007 - May 2009
San Luis Nursing Home August 2005 - April 2006
Skills
Vitals, Injections, venipunctures, Charting, Continuous Glucose..., Glucose Testing, Laboratory Testing, Collecting Specimens, Rooming Patients, Capillary Puncture, Billing n Coding, Medical Terminology, micro & urinalysis, CPR & First Aid..., Always wiling to learn..., Positive Personality, Strongly self-motivated, Multi Tasking, organized, Strong comuunication, Positive Team Player, Dependable Team Player, Patient Education, Microsoft Word, Research, Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Teamwork, Injectable
Education
Globe University-Green Bay 2011 — 2013
Diploma, Medical Field
Mary Guida's APAC Customer Services Experience January 2014 - Present
Job Accounting Clerk, Nestle Transportaton
Industry Accounting
Experience
APAC Customer Services January 2014 - Present
Aerotek April 2012 - January 2014
Modern Metals Co May 2001 - May 2009
Spectrum Data October 1998 - May 2001
Skills
Excel: Adept on..., Process Scheduler, Engineering, Applicant Tracking..., Recruiting, Staffing Services, Technical Recruiting, Temporary Staffing, Temporary Placement, Contract Recruitment, Talent Acquisition, Internet Recruiting, Human Resources, Screening Resumes, College Recruiting, Sourcing, Interviews, Onboarding, Resume Writing
Education
Rock Valley College 2006 — 2006
ISO Auditing Training
Elgin Community College 1993 — 1993
GED
APAC Customer Services January 2014 - Present
Aerotek April 2012 - January 2014
Modern Metals Co May 2001 - May 2009
Spectrum Data October 1998 - May 2001
Skills
Excel: Adept on..., Process Scheduler, Engineering, Applicant Tracking..., Recruiting, Staffing Services, Technical Recruiting, Temporary Staffing, Temporary Placement, Contract Recruitment, Talent Acquisition, Internet Recruiting, Human Resources, Screening Resumes, College Recruiting, Sourcing, Interviews, Onboarding, Resume Writing
Education
Rock Valley College 2006 — 2006
ISO Auditing Training
Elgin Community College 1993 — 1993
GED
Jakelyn Henderson's APAC Customer Services Experience 2012 - 2013
Job Financial Aid Officer
Industry Education Management
Experience
The Art Institute of Austin May 2014 - Present
Utica College 2013 - April 2014
APAC Customer Services 2012 - 2013
Education
Fordham University 2006 — 2010
Bachelor's degree, Communication and Media Studies
The Art Institute of Austin May 2014 - Present
Utica College 2013 - April 2014
APAC Customer Services 2012 - 2013
Education
Fordham University 2006 — 2010
Bachelor's degree, Communication and Media Studies
Dylan Countryman's APAC Customer Services Experience September 2013 - Present
Job Service Desk Technician at APAC Customer Services
Industry Information Technology and Services
Experience
APAC Customer Services September 2013 - Present
Countryman Water Conditioning June 2006 - Present
Liberty February 2013 - May 2013
Fulton-Montgomery Community College September 2012 - December 2012
AccuStaff May 2011 - August 2012
Skills
Help Desk Support, Active Directory, Windows 7, Windows XP, Technical Support, Service Desk, Printers, Systems Analysis, Call Centers, Remote Desktop, Computer Repair, Hardware, Microsoft Exchange, Blackberry Enterprise..., Networking, Software Installation
Education
Fulton-Montgomery Community College 2012 — 2013
Associate of Applied Science (AAS), Computer Information Systems
Fort Plain Jr.-Sr. High School 2004 — 2010
High School
APAC Customer Services September 2013 - Present
Countryman Water Conditioning June 2006 - Present
Liberty February 2013 - May 2013
Fulton-Montgomery Community College September 2012 - December 2012
AccuStaff May 2011 - August 2012
Skills
Help Desk Support, Active Directory, Windows 7, Windows XP, Technical Support, Service Desk, Printers, Systems Analysis, Call Centers, Remote Desktop, Computer Repair, Hardware, Microsoft Exchange, Blackberry Enterprise..., Networking, Software Installation
Education
Fulton-Montgomery Community College 2012 — 2013
Associate of Applied Science (AAS), Computer Information Systems
Fort Plain Jr.-Sr. High School 2004 — 2010
High School
Justin Wiysel's APAC Customer Services Experience 2011 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2011 - 2013
TSC Solutions 2010 - 2011
Education
Brevard Community College 2003 — 2009
Associate of Science (AS), Computer Information Technology
APAC Customer Services 2011 - 2013
TSC Solutions 2010 - 2011
Education
Brevard Community College 2003 — 2009
Associate of Science (AS), Computer Information Technology
Michelle Nunez's APAC Customer Services Experience September 2013 - August 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
General Dynamics Information Technology September 2014 - Present
APAC Customer Services September 2013 - August 2014
Skills
Workforce Management, BPO, Outsourcing, Customer Satisfaction, Call Centers, Time Management, Sales, Team Leadership, Customer Experience, Customer Service
Education
Glendale Community College
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
General Dynamics Information Technology September 2014 - Present
APAC Customer Services September 2013 - August 2014
Skills
Workforce Management, BPO, Outsourcing, Customer Satisfaction, Call Centers, Time Management, Sales, Team Leadership, Customer Experience, Customer Service
Education
Glendale Community College
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Amanda Trimble's APAC Customer Services Experience December 2011 - Present
Job CSR at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services December 2011 - Present
US Army May 2011 - August 2013
Family Healthcare Associates September 2009 - September 2010
Education
Eastern Iowa Community College District 2014 — 2018
Westwood College-Dallas 2009 — 2009
Certificate, Medical/Clinical Assistant
APAC Customer Services December 2011 - Present
US Army May 2011 - August 2013
Family Healthcare Associates September 2009 - September 2010
Education
Eastern Iowa Community College District 2014 — 2018
Westwood College-Dallas 2009 — 2009
Certificate, Medical/Clinical Assistant
Lateisha Johnson's APAC Customer Services Experience January 2015 - July 2015
Job Customer Services Professional
Industry Consumer Services
Experience
APAC Customer Services January 2015 - July 2015
MaidPro March 2014 - November 2014
Alorica November 2013 - February 2014
KFC August 2013 - December 2013
Captain D's September 2012 - August 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Strategic Planning, Microsoft Word, Leadership
Education
ECPI University 2015 — 2017
Associate’s Degree, Network Security
APAC Customer Services January 2015 - July 2015
MaidPro March 2014 - November 2014
Alorica November 2013 - February 2014
KFC August 2013 - December 2013
Captain D's September 2012 - August 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Strategic Planning, Microsoft Word, Leadership
Education
ECPI University 2015 — 2017
Associate’s Degree, Network Security
Eric Brantley's APAC Customer Services Experience 2005 - 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2005 - 2014
Harris Teeter 2003 - 2005
Education
ECPI University 1998 — 1999
Associate of Science (A.S.), Information Technology
Thomas Nelson Community College 1993 — 1995
APAC Customer Services 2005 - 2014
Harris Teeter 2003 - 2005
Education
ECPI University 1998 — 1999
Associate of Science (A.S.), Information Technology
Thomas Nelson Community College 1993 — 1995
Amanda Towler's APAC Customer Services Experience July 2013 - February 2015
Job Student at DeVry University
Industry
Experience
APAC Customer Services July 2013 - February 2015
Education
DeVry University 2014 — 2018
APAC Customer Services July 2013 - February 2015
Education
DeVry University 2014 — 2018
Darius Powell's APAC Customer Services Experience October 2014 - January 2015
Job Student at Florida Agricultural and Mechanical University
Industry
Experience
APAC Customer Services October 2014 - January 2015
Circle K December 2013 - January 2015
Sykes Enterprises, Inc. June 2014 - September 2014
Walmart June 2012 - November 2013
American Directions Group July 2011 - June 2012
Education
Florida Agricultural and Mechanical University 2014 — 2016
Bachelor’s Degree, Business Administration and Management, General, Junior
Hillsborough Community College 2012 — 2014
Associate’s Degree, Business Administration and Management, General, Alumnus
APAC Customer Services October 2014 - January 2015
Circle K December 2013 - January 2015
Sykes Enterprises, Inc. June 2014 - September 2014
Walmart June 2012 - November 2013
American Directions Group July 2011 - June 2012
Education
Florida Agricultural and Mechanical University 2014 — 2016
Bachelor’s Degree, Business Administration and Management, General, Junior
Hillsborough Community College 2012 — 2014
Associate’s Degree, Business Administration and Management, General, Alumnus
Williams Lea
StarTek
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC