APAC Customer Services

Industry: Outsourcing company

Description

Headquarters: Bannockburn, Illinois, United States CEO: Kevin T. Keleghan (13 Sep 2010–) Founder: Theodore G Schwartz Founded: 1973 Parent organization: NCO Group Subsidiary: jurisdiction of organization

APAC Customer Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at APAC Customer Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.

APAC Customer Services Salaries. You can even request information on how much does APAC Customer Services pay if you want to. Learn about salaries, pros and cons of working for APAC Customer Services directly from the past employees.

Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!

1,809 APAC Customer Services employees in database. Find out everything there's to know about APAC Customer Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.

APAC Customer Services Employees

Employee
Years
Job
Industry
Charles Brim Charles Brim Joplin, Missouri Details
Charles Brim's APAC Customer Services Experience May 2009 - August 2013
Job at Verizon Wireless
Industry Telecommunications
Experience
Verizon Wireless  February 2015 - Present
Verizon Wireless  September 2013 - June 2015
APAC Customer Services   May 2009 - August 2013
AT&T Mobility  February 2007 - October 2008
Nutz Law Office   September 2005 - May 2006

Skills
Call Centers, Customer Retention, Customer Service, Customer Satisfaction, Sales, Solution Selling, Telecommunications, Team Leadership, Management, Customer Experience, Leadership, Wireless, Training, Mobile Devices, Team Building, Sales Process, Direct Sales

Education
Missouri Southern State University
Bachelor of Science (B.S.), Political Science and Government

Ernie Jones Ernie Jones Greater Atlanta Area Details
Ernie Jones's APAC Customer Services Experience May 2001 - August 2003
Job Director, Sales
Industry Media Production
Experience
Comcast  July 2015 - Present
First Advantage - A Symphony Technology Group Company   June 2013 - June 2015
LexisNexis  November 2010 - June 2013
JELD-WEN, Inc  May 2009 - November 2010
The Home Depot  September 2003 - April 2009
APAC Customer Services   May 2001 - August 2003
WorldCom  June 1998 - September 2000
MCI  August 1991 - June 1998

Skills
Market Planning, Positioning, Account Management, Sales Management, Customer Retention, Lead Generation, Sales, Salesforce.com, B2B, New Business Development, Strategic Planning, Team Building, Income Statement, Sales Operations, CRM, Cross-functional Team..., Business Development, Forecasting, Operations Management, Call Centers, Cold Calling, Customer Service, Direct Sales, Marketing, Management, P&L, P&L Management, Product Marketing, Program Management, Team Leadership, Training, Vendor Management, Strategy, Telecommunications, Retail, Outsourcing, Leadership, Customer Satisfaction, Entrepreneurship, Negotiation, Pricing, Solution Selling, Strategic Partnerships, Sourcing, Product Management, SaaS, Process Improvement, Sales Process, Performance Management, Recruiting

Education
Morehouse College   1987 — 1991
Bachelor of Business Administration (B.B.A.)

Jared Finkelson Jared Finkelson Fargo, North Dakota Details
Jared Finkelson's APAC Customer Services Experience January 2013 - October 2014
Job Auxiliares de Conversación at Government of Spain
Industry Computer Software
Experience
Ministerio de Educación, Cultura y Deporte - Gobierno de España   October 2014 - May 2015
APAC Customer Services   January 2013 - October 2014
Army National Guard  October 2005 - October 2012
Ringdahl EMS - Minnesota & North Dakota   February 2008 - December 2009

Skills
Military, Leadership, Military Experience, Program Management, Training, Management, Leadership Development, Customer Service, Army, Microsoft Office, Team Leadership, Security, Microsoft Excel, Public Speaking, PowerPoint, Account Management, Microsoft Word

Education
North Dakota State University   2010 — 2012
Bachelor of Science (BS), Business Administration and Management, General, 3.557 / 4.000 GPA

Minnesota State Community and Technical College   2007 — 2009
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies, 3.509 / 4.000 GPA

Johnie Seals III Johnie Seals III Houston, Texas Details
Johnie Seals III's APAC Customer Services Experience July 2007 - May 2015
Job Production Supervisor at APAC Customer Services
Industry Telecommunications
Experience
APAC Customer Services   July 2007 - May 2015
Strategic Telecommunications  May 2006 - August 2006
Jatras Salvation Army   May 2001 - October 2004

Skills
Management, Microsoft Office, Microsoft Excel, Microsoft Word, Multimedia, Customer Service, Strategic Planning, Photoshop, PowerPoint, Avaya, Team Building, Team Management, Call Centers, Call Center Development, Call Monitoring, Team Leadership, Public Speaking, Motivational Speaking, Live Performer, Coaching, Marketing, Training, Leadership, Sales

Education
Minnesota State University, Moorhead   2005 — 2007
Mass Communication/Media Studies

Murray State College   2003 — 2005

James Gelfand James Gelfand Toronto, Canada Area Details
James Gelfand's APAC Customer Services Experience February 2015 - April 2015
Job
Industry Architecture & Planning
Experience
Office Pros   April 2015 - Present
APAC Customer Services   February 2015 - April 2015
Express Professionals  September 2014 - February 2015
Minus Forty Technologies   June 2014 - September 2014
Copps Coliseum   November 2012 - July 2013
IBI Group  February 2013 - February 2013
TJX Canada/Winners Merchants International L.P.   September 2009 - March 2012
Hudson's Bay Company  September 2008 - September 2009
Priszm  June 2006 - September 2008

Skills
AutoCAD, AutoCAD Civil 3D, CAD, Autodesk Software, ArcGIS, ArcMap, Zoning, Customer Service, Sales, Fundraising, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Project Planning, Retail, Research, Outlook, Time Management, Teamwork, Photoshop, Customer Satisfaction

Education
Mohawk College   2011 — 2013
Diploma, Urban Planning and GIS

University of Ottawa   2010 — 2011
Peace Studies and Conflict Resolution

Jordan Roth Jordan Roth Phoenix, Arizona Area Details
Jordan Roth's APAC Customer Services Experience August 2005 - June 2006
Job Account Representative at FlipSwitch
Industry Education Management
Experience
FlipSwitch  March 2015 - Present
FlipSwitch  February 2015 - March 2015
Northcentral University  August 2014 - January 2015
Primavera Online High School & The American Virtual Academy  May 2014 - August 2014
Primavera Online High School & The American Virtual Academy  June 2010 - August 2014
Second Nature Entrada  December 2009 - June 2010
Choice National Loan Consulting   October 2009 - June 2010
University of Phoenix  June 2006 - June 2007
APAC Customer Services   August 2005 - June 2006

Skills
Microsoft Office, Motivation, Integrity, Computer/Technical..., Project Planning, Staff Development, Self-Motivated, Analytical/Research..., Internal Communications, Community Relations, Innovative Thinking, Organizing, Customer Service, Time Management, Community Development, Flexibility/Adaptability..., Problem-Solving, Positive Attitude, Adult Education, Leadership Development, Career Counseling, E-Learning, Training, Employee Training, Strength Training, Fitness Training, Goal Setting, Distance Learning, Critical Thinking, Editing, Team Building, PowerPoint, Strategic Planning

Education
Mesa Community College   2010 — 2014
AA, General Studies

North Scott High School   2002 — 2006
High School Diploma, 3.32 GPA

Jeny Smock Jeny Smock Kansas City, Missouri Area Details
Jeny Smock's APAC Customer Services Experience December 2010 - July 2012
Job Adoption Center Store Manager at Kansas City Pet Project
Industry Electrical/Electronic Manufacturing
Experience
Kansas City Pet Project   May 2015 - Present
Western Extralite a Division of Border States  September 2014 - May 2015
Diodes Inc  November 2012 - September 2014
Diodes Inc  August 2012 - October 2012
Logistics Health Incorporated  July 2012 - August 2012
APAC Customer Services   December 2010 - July 2012
Darden Restaurants  January 2004 - June 2011
Zumiez  October 2007 - September 2008

Skills
Customer Service, Problem Solving, Call Center, Cashiering, Computers, Logo Design, Graphic Design, Collating, Organization, Time Management, Multi Tasking, Microsoft Office, Adobe Creative Suite, Drawing, Painting, Baking, Training, Call Centers, Layout, Sales Management, Budgets, Microsoft Word, Account Management, Adobe Acrobat, Marketing, Microsoft Excel, PowerPoint, OS X, Product Development, Product Management, Product Marketing, Reliability, Social Media Marketing, Telephone Skills, Sales, Inventory Management, Facebook, Photoshop, HTML, Merchandising, Purchasing, Typography, Mac, Data Entry, Troubleshooting, Filing, Team Leadership, Team-oriented, Creative Solutions, Team Building

Education
UMKC   2013 — 2016
Business Administration and Management, Entrepreneurship, Junior

Minneapolis Community and Technical College   2005 — 2009
Associate of Arts and Sciences (AAS), Graphic Design and Visual Communications

Jhabari Frazier Jhabari Frazier Snellville, Georgia Details
Jhabari Frazier's APAC Customer Services Experience January 2014 - October 2014
Job Willing to grow with a company, Experienced CSR
Industry Telecommunications
Experience
Comcast  November 2014 - January 2015
APAC Customer Services   January 2014 - October 2014
FurstStaffing  October 2013 - January 2014
Kohl's Department Stores  April 2011 - August 2012

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Customer Service, Video Games, Fantasy Football

Education
Rock Valley College   2007 — 2009
Business Administration and Management, General

Miami Dade College   2006 — 2007
Business Administration and Management, General

Miami Carol City Senior High   2002 — 2006
High School Diploma

Rachel Lugert Rachel Lugert Fargo, North Dakota Details
Rachel Lugert's APAC Customer Services Experience March 2014 - Present
Job SAM (Software Asset Management) Advisor Northwest US at APAC Customer Services
Industry Information Technology and Services
Experience
APAC Customer Services   March 2014 - Present
APAC Customer Services   May 2013 - Present
TGI Fridays  August 2011 - January 2014

Skills
Customer Service, Sales, Organization Skills, Communication Skills, Social Networking, Teamwork, Customer Satisfaction, Training, Sales Operations, Team Leadership

Education
Minnesota State University, Moorhead   2007 — 2011
Bachelor of Science (BS), Psychology

Abbey Dawson-Becker Abbey Dawson-Becker Fargo, North Dakota Details
Abbey Dawson-Becker's APAC Customer Services Experience February 2011 - May 2014
Job Business Analyst at Expert Global Solutions
Industry Executive Office
Experience
Expert Global Solutions  May 2014 - Present
APAC Customer Services   February 2011 - May 2014
Advertising Marketing   December 2004 - July 2010
Olive Garden Italian Restaurant  February 1998 - May 2005

Skills
CRM, Leadership, Customer Service, Advertising, Account Management, Training, Marketing, Customer Satisfaction, Time Management, Recruiting, Budgets, Call Centers, Event Planning, Editing, Marketing Communications, Public Speaking, Research, Operating Budgets, Balancing Budgets, Financial Forecasting, Account Reconciliation, Client Relations, Client Liaison, Client Billing, IT Operations, Revenue Forecasting

Education
Minnesota State University, Moorhead   2000 — 2004
BS, English/Mass Communication

Brea Lobley Brea Lobley Minneapolis, Minnesota Details
Brea Lobley's APAC Customer Services Experience October 2013 - January 2014
Job Photographer&Videographer at Brea Lobley, Inc
Industry Photography
Experience
elite capture   January 2014 - April 2014
APAC Customer Services   October 2013 - January 2014
Macy's  July 2013 - December 2013
McDonald's Corporation  November 2012 - February 2013
YOLOS   April 2012 - July 2012
Community TV Network  February 2012 - April 2012
Community TV Network  February 2011 - April 2011
Chicago Student Health Force   June 2010 - August 2010

Skills
Film Production, Computers, Creative Writing, Retail, Food & Beverage, Cash Handling Experience, Cashiering, Cleaning, Food Preparation

Education
Minneapolis College of Art and Design   2012 — 2013
n/a, Film/Cinema/Video Studies

Academy of Scholastic Achievement   2010 — 2012
N/A, High School/Secondary Diplomas and Certificates

Tony Calvano - USMC, MBA Tony Calvano - USMC, MBA Greater Minneapolis-St. Paul Area Details
Tony Calvano - USMC, MBA's APAC Customer Services Experience June 2014 - Present
Job Fearless Customer Service Specialist: #1 in Customer Choice! 6512007954 / tony@tonycalvano.com
Industry Consumer Services
Experience
APAC Customer Services   June 2014 - Present
Community Action Partnership of Riverside County  October 2013 - January 2014
RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES / CUSTOMER CALL CENTER   December 2011 - June 2013
Community Education Centers  October 2011 - December 2011
Riverside County EDA / TAP   August 2010 - June 2011
INTEGRITY Networking Solutions in Southern California   January 2010 - August 2010
Security Services  September 2008 - December 2009
RK Iron Works   July 2007 - September 2008
THOR CALIFORNIA aka MVP RV   2005 - 2007
FRITO-LAY/QUAKER   August 2004 - November 2005

Skills
Coaching, Seminar Speaker, Event Planning, Customer Service, Budgets, Trade Shows, Microsoft Excel, Public Speaking, Interviews, Email Marketing, Management, Recruiting, Access, Market Research, Entrepreneurship, Selling, Organizational..., Event Management, Marketing, Sales, Retail, Fundraising, Resume Writing, Training, Employee Relations, Advertising, Human Resources, Strategic Planning, Small Business, Social Networking, Microsoft Word, Marketing Strategy, Social Media, Sales Management, Community Outreach, Time Management, Career Development, Brochures, Sales Operations, Nonprofits, Negotiation, Social Media Marketing, Business Development, Outlook, Team Building, Workshop Facilitation, Career Counseling, Mentoring, Public Relations, Microsoft Office

Education
National University   2001 — 2003
MBA, Human Resources, Organizational Development

North Central University   1997 — 2001
BA Pastoral Studies, Biblical Studies, Theology, Philosophy, Business

Martin Luther   1985 — 1988
Diploma, Football Division Champion / Math

Jamie (Bastian) Chapple Jamie (Bastian) Chapple Yorkville, New York Details
Jamie (Bastian) Chapple's APAC Customer Services Experience November 2007 - November 2008
Job Graphic Design & Photography
Industry Graphic Design
Experience
J. Chapple Design & Photography   July 2013 - Present
A&P Master Images   October 2012 - April 2014
ACS  April 2009 - January 2011
APAC Customer Services   November 2007 - November 2008
Freelance Creative  April 2008 - July 2008

Skills
Photoshop, Illustrator, InDesign, Graphic Design, Adobe Creative Suite, Microsoft Office, Photography, Logo Design, Illustration, PowerPoint, Typography, Microsoft Word

Education
Mohawk Valley Community College   2010 — 2012
Associate of Arts and Sciences (AAS), Graphic Design

Clinton Central School   1995 — 1999
High School Diploma, Regents Diploma with Distinguished Community Service

Jed Bontjes Jed Bontjes Fargo, North Dakota Details
Jed Bontjes's APAC Customer Services Experience October 2012 - November 2013
Job Software Engineer II
Industry Information Technology and Services
Experience
Myriad Devices   November 2013 - Present
APAC Customer Services   October 2012 - November 2013
Implementation Specialists   February 2012 - October 2012
Volt Information Sciences  February 2011 - February 2012

Skills
Microsoft Office, JavaScript, HTML, Customer Service, Process Improvement, SaaS, Account Management, CRM, Salesforce.com, Operations Management, Training, Solution Selling, Microsoft Dynamics, Team Building, Marketing Strategy, Recruiting, Photoshop, Talent Acquisition, Social Media, Human Resources

Education
Minnesota State University, Moorhead

Kim Haugen Kim Haugen Dilworth, Minnesota Details
Kim Haugen's APAC Customer Services Experience April 2012 - October 2014
Job Operations Specialist at Razor Consulting Solutions
Industry Information Technology and Services
Experience
Razor Consulting Solutions  January 2015 - Present
APAC  October 2014 - January 2015
APAC Customer Services   April 2012 - October 2014
APAC  April 2011 - April 2012
SEI  January 2006 - April 2011
St. Lawrence School  August 2003 - June 2005

Skills
Solution Selling, Staff Development, CRM, Customer Satisfaction, Instructional Design, Coaching, Customer Service, Training, Account Management, Cloud Computing, Leadership, Sales Management

Education
Minnesota State University, Moorhead   1996 — 2000
Bachelor of Science (B.S.), Elementary Education and Teaching

Alan Dobmeier Alan Dobmeier Greater Omaha Area Details
Alan Dobmeier's APAC Customer Services Experience January 2005 - August 2005
Job Customer Advocate at LinkedIn
Industry Internet
Experience
LinkedIn  November 2013 - Present
PayPal  January 2007 - November 2013
PayPal  August 2005 - January 2007
APAC Customer Services   January 2005 - August 2005

Skills
Customer Service, Call Centers, Fraud, Payments, Fraud Detection, Risk Management, Anti Money Laundering, Credit Cards, Outsourcing, Training, E-payments, Time Management, Mentoring, Small Group..., Management, Customer Experience, Customer Satisfaction, Leadership, Team Leadership

Education
Metropolitan Community College   2012 — 2013

University of Nebraska at Kearney   2001 — 2004

Central High School

Robert Santello Robert Santello Rome, New York Details
Robert Santello's APAC Customer Services Experience August 2013 - May 2015
Job at
Industry Outsourcing/Offshoring
Experience
JAG Products - ClinicTracker   May 2015 - Present
Sylvan James Associates   December 2006 - Present
APAC Customer Services   August 2013 - May 2015

Skills
Technical Support, Contact Centers, Customer Experience, Customer Satisfaction, Call Center Development, Troubleshooting, Computer Hardware, Windows XP, Windows 7, Help Desk Support, Telemarketing, Customer Support

Education
Mohawk Valley Community College   2012 — 2014
Associate of Arts and Sciences (AAS), Computer Information Systems

Rome Free Academy   1983 — 1987

Mandi Johnk Mandi Johnk Fargo, North Dakota Area Details
Mandi Johnk's APAC Customer Services Experience October 2012 - November 2014
Job HR and Recruiting Specialist
Industry Food Production
Experience
American Crystal Sugar Company  November 2014 - Present
APAC Customer Services   October 2012 - November 2014
Integreon  January 2011 - October 2012
RDO Equipment Co.  June 2006 - December 2010
AmeriPride Services  February 2001 - June 2006

Skills
HRIS, Onboarding, Employee Relations, Recruiting, Human Resources, Employee Benefits, Benefits Administration, FMLA, Talent Acquisition, Employee Engagement, Applicant Tracking..., Organizational..., Sourcing, HR Policies, Customer Service, Taleo, Coaching, Screening Resumes, Temporary Staffing, Management, Interviews

Education
Rasmussen College-Minnesota   2009 — 2015
Business Management, Human Resources

Minnesota State Community and Technical College   2001 — 2005
Associate of Applied Science Degree, Human Resources

Miguel Adrover Miguel Adrover Fargo, North Dakota Details
Miguel Adrover's APAC Customer Services Experience 2011 - 2012
Job IT Support Specialist at Appareo Systems
Industry Information Technology and Services
Experience
Appareo Systems  March 2015 - Present
The Computer Place  August 2013 - March 2015
APAC Customer Services   2011 - 2012
RTS - Restaurant Technology Services  January 2010 - January 2011

Skills
Microsoft Office, Customer Service, Teamwork, English, A+ Certified, Microsoft Excel, Microsoft Word, PowerPoint, Computer Repair, Social Media, Public Speaking, Apple Certified..., OS X, Windows, Computer Hardware..., Troubleshooting, Windows 7, Windows 7 Migration, windows 8, Software Installation, Technical Support, Databases, Windows Server, Hardware, Active Directory, Computer Hardware, Networking, Windows XP, Management, System Administration, Operating Systems

Education
Minnesota State Community and Technical College   2015 — 2019
information technology, Information Technology

Shannon Boutte-Jones Shannon Boutte-Jones Columbia, South Carolina Area Details
Shannon Boutte-Jones's APAC Customer Services Experience 2000 - 2003
Job Sales Enterprise Workforce Manager at Time Warner Cable
Industry Consumer Services
Experience
Time Warner Cable  March 2013 - Present
Time Warner Cable  August 2011 - March 2013
Time Warner Cable  January 2004 - August 2011
Time Warner Cable  February 2003 - January 2004
APAC Customer Services   2000 - 2003
APAC Customer Services   1998 - 2000

Skills
Call Centers, Workforce Management, Team Leadership, Microsoft Excel, Call Center Development, Forecasting, Customer Experience, Sales, Enterprise Software, Customer Service, Customer Satisfaction, Customer Retention, Avaya, Telecommunications, Contact Centers, Management

Education
Midlands Technical College   1995 — 1999
Associate of Arts (A.A.), Early Childhood Education and Teaching

Lisé M. Anderson, CSM Lisé M. Anderson, CSM Greater Omaha Area Details
Lisé M. Anderson, CSM's APAC Customer Services Experience February 2002 - February 2006
Job Strategic Business Partner, Customer Engagement Leader
Industry Marketing and Advertising
Experience
Expert Global Solutions  April 2015 - Present
NICE Systems  September 2013 - April 2015
TPG TeleManagement, Inc.   January 2010 - June 2013
TPG Telemanagement, Inc  August 2008 - January 2010
APAC Customer Services, Inc  March 2006 - March 2008
APAC Customer Services   February 2002 - February 2006
APAC Customer Services   December 1998 - February 2002
ITI Marketing Services, Inc.   November 1996 - July 1998

Skills
New Business Development, Call Center, Project Coordination, Problem Solving, Program Management, Organizational..., Business Strategy, Business Management, Customer Experience, Customer Relations, Management, Call Centers, Customer Satisfaction, Business Development, Vendor Management, Workforce Management, CRM, Change Management, Training, Telecommunications, Project Management, Coaching, Analysis, Strategic Partnerships, Strategic Planning, Product Management, Project Delivery, Strategic Insights, Requirements Analysis, Performance Management, Business Process, Product Demonstration, Manage Complex Projects, Large-scale Projects, IT Solutions, Business Process..., Internal Communications, Enterprise Risk..., Cross-functional Team..., Emotional Intelligence, Result Oriented, Action Oriented, ROI Optimization, Self-starter, Goal-driven leader, Communication Skills, Technology Enabled..., Outsourcing, Contact Centers, SDLC

Education
University of Nebraska at Omaha   1981 — 1989

Metropolitan Community College   1989 — 1992

The Equitable Life Insurance Company   1989 — 1990

Scrum Alliance, Inc.   2013 — 2016
Scrum Alliance

Project Management Institute   2013 — 2015
Project Management Professional (PMP)

Disciplined Agile Consortium   2013 — 2013
Yellow Belt Agile Certification

Jordan Samuelson Jordan Samuelson Fargo, North Dakota Details
Jordan Samuelson's APAC Customer Services Experience April 2013 - August 2014
Job Education Territory Account Manager Public Sector for Microsoft Account
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   April 2013 - August 2014
APAC Customer Services   November 2012 - April 2013
Guzzlers Bar & Grill   May 2012 - August 2012
Heaton Tax Accounting   January 2012 - April 2012
Toyota  May 2011 - August 2011
Liberty Tax Service  January 2011 - April 2011

Skills
Call Centers, Tax Preparation, Personal Income Tax..., Income Tax, Tax Law, Sales, Invoicing, Financial Statements, Tax Accounting, Access, Outlook, Microsoft Excel, Microsoft Office, Pivot Tables, Microsoft CRM, Internal Audit

Education
North Dakota State University   2013 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Minnesota State Community and Technical College   2010 — 2012
Associate of Arts (A.A.), Accounting

Anthony Garrido JR Anthony Garrido JR Joplin, Missouri Area Details
Anthony Garrido JR's APAC Customer Services Experience October 2013 - January 2014
Job CEO Techonex7. Technology Services and Repair
Industry Human Resources
Experience
Self-employed  March 2014 - Present
APAC  June 2011 - Present
APAC Customer Services   October 2013 - January 2014
Los Pinos Mexican Resturant   February 2009 - December 2010

Skills
Human Resources, Recruiting, PeopleSoft, Call Centers, Hiring, Coaching, Team Building, Microsoft Excel, Microsoft Office

Education
Missouri Southern State University   2008 — 2014
Bachelor of Business Administration (BBA), Human Resources Management and Services

Carthage senior High School   2003 — 2007
computer repair, Computer Installation and Repair Technology/Technician

William Vallier William Vallier Green Bay, Wisconsin Details
William Vallier's APAC Customer Services Experience January 2013 - April 2013
Job Planet fitness/ student
Industry Health, Wellness and Fitness
Experience
Planet Fitness  May 2014 - Present
Landscape Artisans   July 2012 - Present
APAC Customer Services   January 2013 - April 2013
First Choice Landscape, LLC   July 2011 - November 2011
Best Buy  October 2010 - February 2011

Skills
Customer Service, Landscaping, Microsoft Office, Adobe, Social Media Marketing, Creative Problem Solving, Cellular Communications, Event Planning, Marketing Strategy, Building Customer..., Brand Awareness, Graphic Design, Social Networking

Education
Northeast Wisconsin Technical College   2014 — 2016
Associate's degree, Graphic Communications

Milwaukee Area Technical College   2011 — 2014
Associate's Degree, Business Marketing

Brian Poindexter Brian Poindexter Overland Park, Kansas Details
Brian Poindexter's APAC Customer Services Experience September 2003 - April 2004
Job Communications Specialist @ Erickson Living
Industry Public Relations and Communications
Experience
Randstad  December 2012 - October 2013
Clinton County R-3 School District   March 2010 - June 2010
East Buchanan School District   June 2004 - January 2010
APAC Customer Services   September 2003 - April 2004
American Family Insurance  November 2002 - July 2003
USA 800  June 2001 - June 2002
Lifetouch Publishing  February 2001 - May 2001
IMKO Workforce Solutions  June 2000 - January 2001
AmeriCredit Financial Services  July 1998 - March 2000

Skills
Customer Service, Medical Terminology, Data Entry, Microsoft Office, Time Management

Education
Metropolitan Community College-Maple Woods   2012 — 2012
General

Missouri Western State University   1994 — 1995
Undeclared

Lee's Summit High School   1990 — 1993
High School Diploma, General, 2.5 GPA

Joy Vander Horn Joy Vander Horn Eureka Springs, Arkansas Details
Joy Vander Horn's APAC Customer Services Experience May 2010 - October 2011
Job Compliance Manager at Cornerstone Bank
Industry Banking
Experience
Cornerstone Bank  September 2014 - Present
Cornerstone Bank  May 2012 - September 2014
Macy's  November 2011 - April 2012
APAC Customer Services   May 2010 - October 2011
Family Video  November 2006 - May 2010

Skills
Retail, Merchandising, Visual Merchandising, Store Management, Retail Sales, Customer Service, Cashiering, Inventory Management, Inventory Control, Store Operations, Sales, Office Administration, Administrative..., Accounts Payable, Accounting, Accounts Receivable, Bookkeeping

Education
Mount Mercy College   2004 — 2007
Bachelor of Arts (BA), Business Administration and Management, General

Xavier Highschool   1999 — 2003

John F. Itzin VI John F. Itzin VI Greater Minneapolis-St. Paul Area Details
John F. Itzin VI's APAC Customer Services Experience November 2012 - July 2013
Job Photographer at Itz In Photography | Combat Medic at U.S. Army National Guard
Industry Military
Experience
Itz In Photography   August 2013 - Present
Anime Twin Cities, Inc.   April 2013 - Present
Army National Guard  January 2012 - Present
Minnesota Renaissance Festival  August 2013 - Present
Master Transfer Co, Inc   March 2013 - January 2014
APAC Customer Services   November 2012 - July 2013

Skills
Photography, Event Photography, Portrait Photography, Portfolio Management, Customer Satisfaction, Customer Experience, Team Building, Military Training, Workforce Management, EMT, BPO, Emergency Services, Wilderness EMT, Call Centers, Contact Centers, Military Experience, Military Logistics, Military Operations, Management, Team Management, Event Planning, Customer Service

Education
Minneapolis Community and Technical College   2013 — 2015
Associate of Arts and Sciences (AAS), Photography, 3.8 GPA

Fort Sam Houston Academy of Health Sciences   2012 — 2012
Combat Medic, Combat Medical Studies (68W)

Brittany Kitchen Brittany Kitchen Clinton, New York Details
Brittany Kitchen's APAC Customer Services Experience October 2010 - November 2012
Job Real Estate Salesperson at Pondras Homes & Hearth Realty
Industry Real Estate
Experience
Pondras Homes & Hearth Realty   November 2012 - March 2014
APAC Customer Services   October 2010 - November 2012
Babies R Us  November 2009 - November 2011
Tombstone Saloon   January 2005 - June 2009

Skills
Real Estate, Sellers, First Time Home Buyers, Selling, Investment Properties, Relocation, Condos, Short Sales, Buyer Representation, Real Estate Transactions, New Home Sales, Residential Homes, Single Family Homes, Listings, Foreclosures

Education
Humboldt State University   2014 — 2016
Bachelor of Science (BS), Business Administration

Mohawk Valley Community College-Utica Branch   2010 — 2013
Associate of Science (AS), Accounting

Julia DeCarr Julia DeCarr Utica, New York Area Details
Julia DeCarr's APAC Customer Services Experience November 2012 - Present
Job Customer Service, Data Entry, Receptionist
Industry Information Technology and Services
Experience
APAC Customer Services   November 2012 - Present
Utica NY   April 2011 - June 2011
ACS, a Xerox Company  July 1999 - April 2011
Utica NY   September 1980 - June 1997
Herkimer Co ARC   February 1980 - January 1990

Skills
data entry, MS office, database, Data Entry, Microsoft Office, Teaching, Databases, Quality Assurance, Microsoft Excel

Education
Mohawk Valley Community College   2012 — 2012
Fast Lane to Cybersecurity, Completed

MVCC   1997 — 1998
Teacher Assistant Certification

Herkimer High   1968 — 1972

Jason Copley Jason Copley West Fargo, North Dakota Details
Jason Copley's APAC Customer Services Experience May 2014 - October 2014
Job Director of Digital Sales and Development
Industry Marketing and Advertising
Experience
Midwest Communications, Inc.   October 2014 - Present
Casselton Football Coach   August 2014 - Present
Army National Guard  April 2006 - Present
APAC Customer Services   May 2014 - October 2014
ComeHomeND   October 2013 - April 2014
Multiband Corporation  2011 - 2012
Western Products - Fargo, North Dakota  2009 - 2011

Skills
Customer Service, Leadership, Team Building, Computers, Management, Sales, Hardwork, Training, Time Management, Networking, Troubleshooting, Business, Team Leadership, Logistics, Operations Management, Employee Training, Leadership Development, Integrity, Inventory Management, Customer Satisfaction, Process Scheduler, Customer Retention, Selling, Sales Operations, PowerPoint, Microsoft Office

Education
Minnesota State Community and Technical College   2010 — 2012
Associate's degree, Business, Sales, Marketing, and Management

Robert (Bob) Dehncke Robert (Bob) Dehncke Inver Grove Heights, Minnesota Details
Robert (Bob) Dehncke's APAC Customer Services Experience July 2013 - January 2014
Job Experience Health Plan Professional
Industry Health, Wellness and Fitness
Experience
Dehncke Planning   July 2007 - Present
MNsure  January 2014 - October 2014
APAC Customer Services   July 2013 - January 2014
American Diabetes Alliance Group   2011 - June 2012
Funeral Directors Life Insurance Company  May 2010 - April 2011
WellCare Health Plans  August 2008 - May 2009
Arkansas Community Care (Arcadian)   December 2006 - July 2007
Humana MarketPoint  August 2004 - November 2006
Bradshaw Funeral Homes   2004 - 2005
Fortis Family   2000 - 2004

Skills
Medicare, Medicare Part D, Sales Management, Direct Sales, training, Sales Process, Training &..., Training Skills, Staff Training, Teacher Training, Medicaid, Health Plans, Managed Care, Healthcare, Insurance, Team Building, Strategic Planning, Mentoring, Compliance, Customer Service, Coaching, Leadership Development, Health, Medicare Supplements, New Business Development, Health Insurance, Policy, Marketing Strategy, Budgeting, Consultative Selling, Cross Selling, Selling, Value-based Selling, Sales Skills Training, Sales Trainings, Sales Presentations, Group Presentations, Customer Presentations, Presentation Coaching, CMS, Funerals, Casino, Training, Sales, Program Management, HMO, Direct Marketing, Start-ups, Budgets, Provider Relations

Education
Mankato State University   1992 — 1993
Bachelor of Science, Sociology

Minnesota State University, Mankato   1992 — 1993
BS, Sociology

Willmar Community College   1988 — 1991
AA; BS, Sociology

Willmar Community College   1988 — 1990
Assoc. of Arts, Business

Redwood Falls High School   1985 — 1988
Diploma, General

Morton Public School   1977 — 1985

Igor Voyku Igor Voyku Munnsville, New York Details
Igor Voyku's APAC Customer Services Experience January 2012 - June 2013
Job Cofounder Logistics Consulting | Entrepreneur
Industry Management Consulting
Experience
Logistics Consulting Firm   October 2013 - Present
Drivers Village-Burdick Mazda   July 2013 - November 2013
APAC Customer Services   January 2012 - June 2013
Custom WoodCraft   August 2009 - August 2010

Skills
Customer Satisfaction, Call Centers, Customer Experience, Customer Service, Sales, Training, Shipping, Operations Management, Marketing

Education
Penn Foster High School   2008 — 2010
High School/Secondary Diplomas and Certificates

Mohawk Valley Community College

Kenneth Sands Kenneth Sands Utica, New York Details
Kenneth Sands's APAC Customer Services Experience January 2012 - Present
Job Detail oriented professional dedicated to finding solutions to challenges
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   January 2012 - Present
APAC Customer Services   2012 - Present

Skills
Call Centers, BPO, Workforce Management, Customer Experience, Customer Satisfaction, Outsourcing, Contact Centers, Inbound Marketing, Customer Service, Customer Retention, Call Center Development, Vendor Management, Telemarketing, Service Delivery, Process Improvement, Technical Support, CRM, Performance Management, Avaya, Operations Management, Coaching

Education
Westood College   2007 — 2009
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services

New England Institute of Technology   2004 — 2006
Associate of Arts (A.A.), VIDEO RADIO PRODUCTIONS

Troy Pahnke Troy Pahnke Cookeville, Tennessee Details
Troy Pahnke's APAC Customer Services Experience August 2009 - September 2011
Job Electrical & Automation Technician at Dunn & Bybee Tool, Inc
Industry Industrial Automation
Experience
Dunn & Bybee Tool, Inc   May 2013 - Present
Volunteer Staffing   April 2012 - March 2014
Green Bay Scuba, LLC   April 2009 - December 2011
APAC Customer Services   August 2009 - September 2011

Skills
Troubleshooting, Customer Support, RSLogix, AC/DC, Electrical..., Group Training, Pneumatics, Hydraulics, Electro-mechanical, PLC Ladder Logic, PLC Allen Bradley, Wiring Diagrams, HMI Programming, Computer Maintenance, Wiring, Computer Hardware, Automation, Microsoft Excel, Electricians, Control Systems Design, Phone Sales, Customer Engagement, Computer Hardware..., Technical Assistance, Panel Wiring, Rotating Equipment, Telephone Skills, Hardware Installation, Cabling, Kepware, VBScript, SQL

Education
Nashville State Community College   2012 — 2014
Associate's Degree, Electrical Engineering Technologies/Technicians, 3.671

Ashwaubenon High School   2000 — 2003

Jeff Austin Jeff Austin Rockford, Illinois Area Details
Jeff Austin's APAC Customer Services Experience February 2001 - March 2004
Job Site Director
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions  December 2014 - Present
Siyandza Skills Development   July 2006 - December 2014
eFour Professional Services   March 2004 - July 2006
APAC Customer Services   February 2001 - March 2004
Rain Bird  January 2000 - February 2001
Austin Irrigation   March 1997 - October 1999

Skills
Training & Development, Organizational..., BPO, Call Center, Leadership Development, E-learning, Start-ups, Workforce Management, Strategic Planning, Operations Management, Customer Relations, New Business Development, Performance Management, Customer Centricity, Change Management, Outsourcing, Marketing Strategy, Talent Management, Business Strategy, Program Management, Quality Management, Budgeting, People Management, Forecasting, Organizational..., Business Management, B2B, Microsoft Office, Budgets, Management, Customer Service, Coaching, Training, Strategy, Project Management, Call Centers, Leadership, Business Development, Team Building, Team Leadership, Human Resources, Analysis, Sales, Management Consulting, Integration, Team Management, Executive Management, Sales Management, Workshop Facilitation, Business Process...

Education
Montana State University-Bozeman   1994 — 1999
BA English Lit, Business Management

Chad Good Chad Good Marion, Iowa Details
Chad Good's APAC Customer Services Experience 1997 - 1999
Job Sr. SQL Server DBA at AEGON MCTS, MCITP
Industry Financial Services
Experience
AEGON  July 2009 - Present
AEGON Investment Management, LLC   2009 - Present
BVS Performance Systems  December 2006 - July 2009
AEGON Asset Management  November 2004 - December 2006
AEGON Asset Management  April 2003 - November 2004
ET Software   1999 - 2002
APAC Customer Services   1997 - 1999

Skills
VB.NET, T-SQL, SQL Server, C#, Database Administration, SSIS, SSAS, Microsoft SQL Server, XML, Data Warehousing, .NET, ASP, Software Development, JavaScript, Integration

Education
University of Iowa - Henry B. Tippie College of Business   1995 — 1997
BBA, Marketing

University of Northern Iowa   1992 — 1994

Mount Mercy University   1990 — 1992
Business Administration

Tom Carruth Tom Carruth Columbus, Ohio Area Details
Tom Carruth's APAC Customer Services Experience January 2010 - Present
Job Director, Client Solutions at APAC Customer Services
Industry Executive Office
Experience
APAC Customer Services   January 2010 - Present
Applied Systems, Inc.   April 2007 - September 2008
Applied Systems  January 1997 - April 2007
Applied Systems  September 1991 - January 1997
Liberty Systems   January 1989 - September 1991

Skills
SaaS, Process Improvement, Call Center, Outsourcing, Vendor Management, Project Management, CRM, Leadership, Customer Experience, Business Analysis, Call Centers, Management, Customer Service, Strategic Planning, Team Building, Sales, Operations Management, Strategy, Integration, Change Management, Selling, Networking, Human Resources

Education
Miami University   1978 — 1983
BS, Business - Finance

Kiran Parisa Kiran Parisa Nashua, New Hampshire Details
Kiran Parisa's APAC Customer Services Experience October 2008 - November 2010
Job Senior Consultant at AIG
Industry Computer Software
Experience
AIG  June 2015 - Present
Alere Analytics a division of Alere, Inc.   December 2010 - June 2015
APAC Customer Services   October 2008 - November 2010
Magna Infotech  April 2008 - September 2008
Hewlett Packard Company  2003 - 2008

Education
Bapatla Engineering College
B.Tech, Computer Science

National Institute of Technology Warangal
M.Tech, Computer Science

Vanessa Pagan Vanessa Pagan Utica, New York Details
Vanessa Pagan's APAC Customer Services Experience July 2012 - February 2014
Job CUSTOMER SERVICE EXPERT
Industry Hospitality
Experience
EXPRESS TAXI   2013 - Present
APAC Customer Services   July 2012 - February 2014
Choice Hotels International  April 2010 - June 2012

Skills
Bilingual, Customer Service, Customer Satisfaction, Customer Retention, Customer Engagement, Leadership, Team Leadership, Teamwork, Business Intelligence, Payment Systems, Sales, Well-organized, Work well without..., Trusted Business Partner, Management, Supervisory Skills, Coaching, Training

Education
Mohawk Valley Community College   2012 — 2014
Associate of Arts and Sciences (A.A.S.), Pre-Medicine/Pre-Medical Studies

Rhionna Widener Rhionna Widener Tampa, Florida Details
Rhionna Widener's APAC Customer Services Experience May 2012 - October 2012
Job Project Release and Calibrarion Coordinator (QA/QC)
Industry Outsourcing/Offshoring
Experience
B&M Precision   October 2014 - Present
B&M Precision   June 2014 - Present
B&M Precision   October 2012 - Present
APAC Customer Services   May 2012 - October 2012
Bausch + Lomb  February 2008 - February 2009
CooperVision  June 2000 - January 2007

Skills
American Sign Language, Manufacturing, Quality Assurance, Tattoo, Art, Computers, ISO, Six Sigma, Medical Devices, Quality Control

Education
Monroe Community College   2004 — 2006
Associate in Science, American Sign Language (ASL), Psychology

Churchville-Chili High School   1995 — 1999
Regents High School Diploma, Language, Art

Lindsey Babekuhl Lindsey Babekuhl Sioux Falls, South Dakota Details
Lindsey Babekuhl's APAC Customer Services Experience March 2010 - June 2010
Job Office Coordinator at Z WirelessVerizon Premium Wireless Retailer
Industry Retail
Experience
Z Wireless-Verizon Premium Wireless Retailer  June 2010 - Present
APAC Customer Services   March 2010 - June 2010
Merri's Munchkins Too   January 2009 - April 2010

Skills
Office Administration, Microsoft Excel, iQmetrix, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Data Entry, Administrative..., Outlook, Inventory Management, Customer Satisfaction, Time Management, Process Scheduler, Teamwork, System Administration, Accounts Payable

Education
O'Gorman High School   2000 — 2004

Minnesota State College-Southeast Technical

James Bata James Bata Tulsa, Oklahoma Area Details
James Bata's APAC Customer Services Experience June 2001 - April 2003
Job Director of Customer Care
Industry Wholesale
Experience
ORS Nasco  September 2013 - Present
TCIM Services  March 2010 - Present
Salesgenie.com  June 2006 - October 2009
SalesLeadsUSA.info / infoUSA   May 2003 - June 2006
APAC Customer Services   June 2001 - April 2003
APAC Customer Services   July 1998 - June 2001
ITI Marketing Services  April 1997 - July 1998
APAC Customer Services   1994 - 1996
Teleconnect  1986 - 1989

Skills
Call Center, Account Management, CRM, Team Building, Customer Retention, Lead Generation, Call Centers, BPO, Change Management, Customer Satisfaction, Customer Service, Executive Management, Inbound Marketing, Leadership, Management, Operations Management, P, Process Improvement, Sales, Sales Management, Selling, Strategic Planning, Telecommunications, Time Management, Training, Vendor Management

Education
Morningside College   1983 — 1985
Criminal Justice and Spanish

Bruce Masterson Bruce Masterson Greater Chicago Area Details
Bruce Masterson's APAC Customer Services Experience October 2000 - July 2001
Job Strategy, Marketing, M&A Consulting
Industry Outsourcing/Offshoring
Experience
Consulting  May 2015 - Present
QuisLex, Inc.   March 2011 - April 2015
Default Servicing Technologies, LLC  May 2009 - February 2011
Summit Valuations   May 2009 - February 2011
American Marketing & Publishing, LLC   November 2007 - January 2009
Socrates Media, LLC  October 2000 - September 2007
APAC Customer Services   October 2000 - July 2001
Various Venture Capital Groups   January 1997 - October 2000
Netgov.com  1999 - 2000
Strategic Media Research  1997 - 1999

Skills
Business Development, Start-ups, Mergers, European Union, International Business..., SaaS, Strategy, Capital Structure, Marketing, Sales Management, Entrepreneurship, Mergers & Acquisitions, Management, Due Diligence, Negotiation, Analytics, Executive Management, Outsourcing, Leadership, Contract Negotiation, Analysis, Recruiting, Product Development, Finance, Sales, P&L Management, Consulting, CRM, Forecasting, Strategic Partnerships, Venture Capital, Business Strategy, Sales Operations, New Business Development, Strategic Planning, Competitive Analysis, Financial Services, International Business, Market Research, Business Planning, Lead Generation, E-commerce, Cross-functional Team..., Product Management, Investments, Enterprise Software, Vendor Management, Business Analysis, Thought Leadership, Management Consulting

Education
The University of Chicago Booth School of Business   1975 — 1977
MBA, Finance, Accounting, Operations Research

Michigan State University   1971 — 1975
BA, Economics

Saline Area HS   1967 — 1971

Kevin Hulen Kevin Hulen Denver, Colorado Details
Kevin Hulen's APAC Customer Services Experience 1900 - 1900
Job Contact Center Manager at MNS Metro News Teleservices
Industry Telecommunications
Experience
Metro News Teleservices   August 2013 - Present
DialAmerica  May 2006 - December 2011
APAC Customer Services   1900 - 1900
ITI Marketing  1900 - 1900
Cai Teleservices (Results Teleservices)   1900 - 1900
Synergy Solutions  1900 - 1900
Discovertel Communications   1900 - 1900

Skills
Call Centers, Project Management, Business Development, Telecommunications, Customer Service, Microsoft Office, Team Leadership, Wireless, Sales Management, VoIP, Product Management, Strategic Planning, Account Management, New Business Development, Management, E-commerce, E-commerce Consulting, B2B

Education
Metropolitan Community College   2011 — 2014
e-commerce, Internet Marketing

Cleopatra E. Cleopatra E. Las Vegas, Nevada Details
Cleopatra E.'s APAC Customer Services Experience January 1999 - May 2001
Job Relationship coach
Industry Professional Training & Coaching
Experience
Clearly Lively   August 2013 - Present
Cleopatra Isis E.   February 2013 - Present
Cleopatra Isis E.   June 2005 - Present
Mohawk Valley Community College MVCC  May 2006 - September 2006
APAC Customer Services   January 1999 - May 2001

Skills
Life Coaching, Lifestyle Coaching, Personal Development, Psychology, Self-esteem, Stress, Training, Counseling Psychology, Stress Management, Mindfulness, Psychotherapy, Meditation, Life Transitions, Energy Healing, Healing, Relaxation, Holistic Health, Mental Health, Conflict Resolution, Wellbeing, Mindfulness Meditation, NLP, Guided Imagery, Wellness, Hypnosis, Phobias, Family Therapy, Spiritual Counselor, Relationship Coach, Google Groups, Proactive self-starter, Anger Management, Compassion, Art Therapy, Development Coaching, Astrology, Dating Coach, Client Development, Client Relations Skills, Long-term Customer..., Resiliency, Link Exchange, Numerology, Goal Setting, Creative Writing, Coaching, Blogging, Google Analytics, Emotional Intelligence

Education
Suny IT   2008 — 2009
Psychology

Mohawk Valley Community College
A.A.S Psychology, Psychology

Melissa Zizzi Melissa Zizzi Utica, New York Area Details
Melissa Zizzi's APAC Customer Services Experience November 1998 - July 2008
Job HR/Program Support
Industry Human Resources
Experience
BAE Systems IT  July 2008 - Present
APAC Customer Services   November 1998 - July 2008

Skills
Employee Relations, Human Resources, PeopleSoft, Training, Onboarding, Performance Management, Recruiting, Employee Engagement, Benefits Administration, HRIS, Workforce Planning, Talent Acquisition, Interviews, HR Policies, Applicant Tracking...

Education
Mohawk Valley Community College   2009 — 2010
Website Design & Management

Utica School of Commerce

Valerie Le Grande Valerie Le Grande Mesa, Arizona Details
Valerie Le Grande's APAC Customer Services Experience August 2009 - February 2010
Job Student at Mesa Community College
Industry Nonprofit Organization Management
Experience
Mesa Community College  August 2012 - Present
Arby's Restaurant Group, Inc.   October 2010 - January 2012
APAC Customer Services   August 2009 - February 2010
Consumer Advocacy Project inc   January 2007 - January 2009
Macy's  July 2004 - November 2006
McDonald's Corporation  July 2001 - June 2003
Fry's Food and Drug  November 1997 - July 2000

Skills
Interviews, Management, PowerPoint, Research, Public Speaking, Microsoft Office, Community Outreach, Microsoft Word, Event Planning, Student Affairs, Microsoft Excel, Data Entry, Social Media, Teamwork, Editing, Access, Time Management, Facebook, Customer Service, Social Networking, Testing, Critical Thinking, Photoshop, Leadership, Student Leadership, Creative Writing, Volunteer Management, Cpr Certified, Administrative..., Microsoft Publisher, Public Relations, Filing, Event Management

Education
Mesa Community College   2012 — 2015

Maja Mazur Maja Mazur Tampa/St. Petersburg, Florida Area Details
Maja Mazur's APAC Customer Services Experience January 2011 - July 2013
Job Manager at Sluggers Neighborhood Grill & Bar
Industry Sports
Experience
Sluggers Neighborhood Grill & Bar   February 2015 - Present
Buckhorn Springs Tennis & Swim Club   August 2013 - Present
M.M. Notary Services   May 2014 - Present
Hope Crystal/Elite Crystal   February 2014 - Present
APAC Customer Services   January 2011 - July 2013
Environmental Compliance Services, Inc  June 2007 - August 2010
Progressive Insurance  March 2004 - May 2007

Skills
Certified Notary..., Customer Service, Time Management, Organization, Data Entry, Accounting, Phone Etiquette, Customer Retention, Team Building, Insurance, Coaching, Telephone Skills, Teamwork, Bookkeeping, Invoicing, Management, Accounts Receivable, Microsoft Word, Outlook, Customer Satisfaction, Payroll, Strategy, Employee Benefits, Microsoft Excel, Human Resources, Process Improvement, Training, Marketing, Microsoft Office

Education
Mohawk College   1989 — 1991
Accounting

aquarius jackson aquarius jackson Columbia, South Carolina Details
aquarius jackson's APAC Customer Services Experience April 1997 - January 2001
Job Experienced Registered Medical Assistant
Industry Medical Practice
Experience
Randstad  March 2012 - June 2012
Wells Fargo  November 2010 - July 2011
Best Buy  November 1999 - January 2010
Blue Cross and Blue Shields   June 2006 - August 2009
Kelly Services  August 2005 - May 2006
APAC Customer Services   April 1997 - January 2001

Skills
Fax, Copying, Email, Customer Service, Data Entry, Medical Terminology, ICD-9, ICD-10, Cpr Certified, First Aid, EKG, Medical Assisting, Front-end, Cashiering, Appointment Scheduling, Triage, Telephone Triage

Education
Virginia College   2010 — 2011
Certificate, Registered Medical Assistant, 3.6

Midlands Technical College   2007 — 2009
Certificate, Medical Office Administration Assistant, 3.4

Amy Barkett Amy Barkett Clinton, New York Details
Amy Barkett's APAC Customer Services Experience August 1999 - June 2001
Job Facilities Operations Manager at Aqua Vita Farms, LLC
Industry Environmental Services
Experience
Aqua Vita Farms, LLC   December 2011 - Present
SUNY College of Environmental Science and Forestry  August 2010 - May 2011
SUNY Institute of Technology Library   January 2007 - May 2009
APAC Customer Services   August 1999 - June 2001
Deb Shops, Inc  January 1999 - August 1999
Allied American Abstract Corp   July 1995 - September 1998

Skills
GIS, SPSS, Sustainable Development, Sustainability, Research, Analysis

Education
Syracuse University - Martin J. Whitman School of Management   2010 — 2011
CASSE, Certificate of Advanced Study in Sustainable Enterprise

SUNY College of Environmental Science & Forestry   2009 — 2011
Master of Professional Studies, Environmental Studies

SUNY Institute of Technology   2009 — 2009
Applied Sociology

SUNY Institute of Technology at Utica/Rome   2006 — 2008
Bachelor of Arts, Sociology

Mohawk Valley Community College   2005 — 2006
Associate Degree, Applied Science, Criminal Justice

Krista Thom Krista Thom New York, New York Details
Krista Thom's APAC Customer Services Experience July 2012 - December 2012
Job Publishing Assistant at Nature Publishing Group
Industry Publishing
Experience
Nature Publishing Group  August 2013 - Present
New Hope Media  February 2013 - August 2013
APAC Customer Services   July 2012 - December 2012
APAC Customer Services   December 2010 - July 2012
UND Alumni Association   June 2010 - August 2010
The Edgeley Mail   June 2009 - June 2010
International Student Services (Texas A&M University)   February 2008 - May 2009
becker&mayer!   June 2008 - August 2008
Northwest Asian Weekly  June 2008 - August 2008

Skills
Blogging, Editing, Public Speaking, Marketing, Time Management, Photography, Microsoft Office, Publishing

Education
NYU   2013 — 2014
Master of Science (M.S.), Publishing

Texas A&M University   2005 — 2009
B.A., English

James J. Sander James J. Sander Greater Denver Area Details
James J. Sander's APAC Customer Services Experience July 2011 - December 2011
Job Federal Analyst
Industry Government Administration
Experience
Department of the Interior  February 2013 - Present
Department of the Interior  September 2014 - January 2015
Department of the Interior  January 2013 - April 2013
Department of the Interior  July 2012 - February 2013
USDA-NRCS  April 2012 - July 2012
YMCA of the Greater Twin Cities  February 2012 - April 2012
APAC Customer Services   July 2011 - December 2011
APAC Customer Services   December 2010 - July 2011
University of Missouri  August 2009 - October 2010
United States Army Reserve  January 1999 - March 2010

Skills
Customer Experience, Critical Thinking, Strategic Thinking, Team Leadership, Organizational Structure, Statistical Modeling, Federal Government, Federal Regulations, Microsoft Office, Financial Analysis, Project Management, Public Budgeting, Government, Customer Service, SharePoint, Regulations, Time Management, Management, Microsoft Excel, Leadership, Analysis, Program Management, Policy, Public Speaking, Budgets, Nonprofits, Research

Education
University of Missouri-Columbia   2009 — 2010
Graduate, Military & Cultural Sociology

Minnesota State University, Moorhead   2001 — 2006
B.A., Sociology & American Studies

Chris Abraham Chris Abraham Cedar Rapids, Iowa Area Details
Chris Abraham's APAC Customer Services Experience 1990 - 1996
Job IMS Branded Solutions
Industry Marketing and Advertising
Experience
IMS Branded Solutions, LLC   1996 - Present
APAC Customer Services   1990 - 1996

Skills
New Business Development, Marketing Strategy, Account Management, Marketing, Sales Management

Education
Mount Mercy University
Marketing

Washington High School   1982 — 1985

Marcus Liggins Marcus Liggins Minneapolis, Minnesota Details
Marcus Liggins's APAC Customer Services Experience November 2013 - August 2014
Job Hardworking and Creative Individual
Industry Computer Games
Experience
APAC Customer Services   November 2013 - August 2014
Activision  June 2013 - September 2013
BP Gas Station  October 2009 - June 2013
Questar LLC   March 2013 - May 2013
Mall of America  October 2006 - February 2008

Skills
Microsoft Word, Photoshop, Illustrator, Flash, PowerPoint, Problem Solving, Web Design, Typography

Education
Minnesota School of Business   2006 — 2012
Bachelor's degree, Game and Interactive Media Design

Pa Vang Pa Vang Greater Minneapolis-St. Paul Area Details
Pa Vang's APAC Customer Services Experience October 2012 - December 2012
Job Young professional seeking career opportunities to enhance skills already acquired and challenge learning curve.
Industry Marketing and Advertising
Experience
Target  September 2015 - Present
Randstad  September 2014 - September 2015
Aerotek  March 2014 - September 2014
APAC Customer Services   October 2012 - December 2012
Cadre Services Wisconsin  September 2011 - March 2012
Army National Guard  July 2005 - January 2012
TCF Bank  July 2010 - July 2011
Wisconsin Union  September 2007 - December 2008

Skills
Outlook, Microsoft Word, Microsoft Excel, PowerPoint, InDesign, Photoshop, Illustrator, Administrative..., Customer Service, Data Entry, Public Speaking, Sales, Teamwork, Training, Time Management, Microsoft Office, Research, Communication, Access, Editing, Leadership

Education
University of Wisconsin-Green Bay   2011 — 2014
Bachelor's Degree, Business Administration, Marketing emphasis

Minneapolis Business College   2010 — 2011
Diploma, Administrative Assistant

Neisha Leetsch Neisha Leetsch Greater Omaha Area Details
Neisha Leetsch's APAC Customer Services Experience January 2002 - February 2004
Job Leadership is Action...Not Position.
Industry Internet
Experience
LinkedIn  July 2014 - Present
Aerotek  November 2013 - July 2014
Yahoo!  October 2010 - October 2013
Mutual of Omaha  February 2010 - October 2010
Cox Communications  March 2004 - November 2009
APAC Customer Services   January 2002 - February 2004
PayPal  May 2000 - December 2001
APAC Customer Services   September 1996 - May 2000

Skills
Customer Service, Management, Call Centers, Troubleshooting, Training, Employee Training, Customer Experience, Technical Support, Sales, Customer Satisfaction, Microsoft Office, Access, Leadership, Program Management, Quality Assurance, Analytics, Windows 7, Team Management, Mobile Devices, Internet Troubleshooting, Remote Troubleshooting, Training Delivery, Technical Training, Online Advertising, Hands-on Training, Web Analytics, Salesforce.com, Cloud Computing, Instructor-led Training, Motivation, Creative Arts, Artistic Eye, Soft Skills, Escalation Resolution

Education
Metropolitan Community College   2013 — 2015
Associates Degree, Business Management, Freshman

Gibbon Public High School   1992 — 1996
High School, Regular/General High School/Secondary Diploma Program

Elisabeth Suelli Elisabeth Suelli Greater Minneapolis-St. Paul Area Details
Elisabeth Suelli's APAC Customer Services Experience June 2013 - Present
Job Microsoft Agent at APAC Customer Services
Industry Arts and Crafts
Experience
APAC Customer Services   June 2013 - Present
Beyond Fantasy Magazine   November 2010 - Present

Skills
Comics, Painting, Illustration, Comic Art, Watercolor, Acrylic, Illustrator, Photoshop, Digital Art, Digital Illustration, Graphic Design, InDesign, Writing, Magazines, Editorial Illustration, Book Design, Logo Design, Cartoons, Books

Education
Minneapolis College of Art and Design   2008 — 2012

Ryan O'Donnell Ryan O'Donnell San Francisco Bay Area Details
Ryan O'Donnell's APAC Customer Services Experience April 2007 - August 2010
Job Corporate Talent Acquisition Manager at Support.com
Industry Computer Software
Experience
Support.com  June 2014 - Present
Sears Holdings Corporation  October 2012 - June 2014
Sears Holdings Corporation  August 2010 - September 2012
APAC Customer Services   April 2007 - August 2010

Skills
Training, Customer Satisfaction, Management, Customer Service, Leadership, Recruiting, Performance Management, Team Leadership, Call Centers, Coaching, Interviews, Operations Management, CRM, Sales, Human Resources, Social Media, Program Management, Customer Experience, Customer Retention, Account Management, Vendor Management, Analysis, Leadership Development, Strategy, Customer Support, Quality Assurance, Marketing, Budgets, Project Planning, Employee Training, Process Improvement, Social Media Marketing, Employee Relations, Google Analytics, Business Analysis, Public Relations, Retail, Time Management, Cross-functional Team..., Community Engagement, Community Management, Content Management, Customer Service..., Team Building, Advertising, Team Management, Onboarding, Employee Recognition

Education
Mount Mercy College

Jasmine Crenshaw, BA Jasmine Crenshaw, BA Sarasota, Florida Area Details
Jasmine Crenshaw, BA's APAC Customer Services Experience July 2014 - May 2015
Job Family Care Coordinator
Industry Mental Health Care
Experience
....   September 2015 - Present
Bio-Brain   May 2015 - September 2015
APAC Customer Services   July 2014 - May 2015
APAC Customer Services   February 2013 - July 2014
Girl Scouts of Montana and Wyoming  June 2010 - August 2010

Skills
Research, Public Speaking, Microsoft Office, Teaching, Higher Education, Social Media, Editing, Data Analysis, Management, Recruiting, Team Leadership, Customer Satisfaction, Employee Training, Customer Service, Time Management, Leadership, Event Planning, Microsoft Word, Call Centers, Customer Relations, Performance Management, Troubleshooting, Training, Microsoft Excel, Human Resources, Employee Relations, Interviews, Team Building, PowerPoint

Education
New College of Florida   2008 — 2013
Bachelor’s Degree, Social Sciences

Eastside High School   2004 — 2008
International Baccalaureate Diploma

Amy Mohelski Amy Mohelski Fargo, North Dakota Area Details
Amy Mohelski's APAC Customer Services Experience April 2015 - Present
Job Microsoft Partner Account Manager at APAC Customer Service
Industry Computer Software
Experience
APAC Customer Services   April 2015 - Present
License Dashboard   July 2013 - June 2014
APAC Customer Services   September 2012 - June 2013
APAC Customer Services   September 2011 - September 2012
Verizon Wireless  September 2008 - September 2011

Skills
Solution Selling, Account Management, Direct Sales, Sales, Sales Process, Customer Satisfaction, Cold Calling, Salesforce.com, Sales Operations, Sales Management, Lead Generation, Sales Presentations, Call Centers, B2B, Team Leadership, Customer Retention, CRM, Management, Enterprise Software, SaaS, Leadership, Business Development, Networking, Partner Management, Cloud Computing

Education
Minnesota State Community and Technical College   2004 — 2008
Sales Marketing & Management, Fashion Marketing & Management

Andy Lucero Andy Lucero Tucson, Arizona Details
Andy Lucero's APAC Customer Services Experience 1996 - 2003
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
ITT Technical Institute  August 2006 - November 2011
Self-employed  1972 - 2006
APAC Customer Services   1996 - 2003
Entergy  September 1984 - April 1996

Skills
ITIL, Information Technology, SDLC, Requirements Analysis, Business Analysis, SQL, Technical Support, Troubleshooting, Teaching, Consulting, Management, Databases, Leadership, Vendor Management, Windows 7, Training, CRM, Operations Management, Team Building, Program Management, Process Improvement, Business Process..., Team Leadership, Project Management, Customer Service, Software Documentation, Security, IT Management, Networking

Education
New Mexico State University   1971 — 1979
Master of Business Administration (MBA), Business Administration and Management, General, 3.5

New Mexico State University   1971 — 1979
Master of Business Administration (MBA), Business Administration and Management, General, 3.5

Dana Askins Dana Askins North Platte, Nebraska Details
Dana Askins's APAC Customer Services Experience November 2013 - January 2014
Job Crew Member at Runza National
Industry Writing and Editing
Experience
Runza National  February 2014 - Present
APAC Customer Services   November 2013 - January 2014
Golden Corral Corporation  June 2013 - November 2013
Kelly Services  January 2013 - September 2013
jcpenney  April 2013 - April 2013
Pier 1 Imports  September 2012 - December 2012
West Corporation  February 2012 - June 2012
Firehouse Subs  October 2011 - March 2012
Casey's General Stores  October 2010 - August 2011
Dollar General  August 2010 - October 2010

Skills
Creative Writing, Typing, Fast Food, Telecommunications, Telephone Skills, Telephone Reception, Clerical Skills, Customer Service, Retail Sales, Sales, Salesforce.com, Cooking, Short Films, Visual Merchandising, Childcare, Cash Register, Cash Handling Experience, Data Entry

Education
Missouri Western State University   2009 — 2010
Bachelor's degree, Art and Education

Larry J Collins Larry J Collins Greater Denver Area Details
Larry J Collins's APAC Customer Services Experience October 1996 - November 2000
Job Internal Revenue Service
Industry Government Administration
Experience
Retired 24 January 2015   January 2015 - Present
Internal Revenue Service  February 2002 - January 2015
APAC Customer Services   October 1996 - November 2000
Time Warner Cable  February 1992 - October 1996
Prudential Financial  November 1988 - February 1992
Collins Video Ventures   October 1984 - October 1988
US Army  July 1970 - October 1984

Skills
Army, DoD, Government Contracting, Training, Security Clearance, Customer Service, Program Management, Military, Enforcement &..., Strategic Planning

Education
St. Mary's University   1978 — 1980
Master of Business Administration (MBA), Business Administration and Management, General

Midwestern State University   1966 — 1970
Bachelor of Arts (B.A.), Political Science-Pre Law

Jack Hoss Jack Hoss Fargo, North Dakota Area Details
Jack Hoss's APAC Customer Services Experience September 2011 - November 2012
Job Technical Account Manager at Microsoft
Industry Internet
Experience
Microsoft  August 2015 - Present
Expert Global Solutions  November 2012 - Present
APAC Customer Services   September 2011 - November 2012
APAC Customer Services   September 2010 - December 2011
US Bank  1998 - 2008

Skills
Cloud Computing, Microsoft SQL Server, WordPress, Visual Studio, SharePoint, CRM, Microsoft Office, Business Analysis, SQL, Web Design, Databases, Web Development, CSS, Microsoft Technologies, XML, HTML, Office 365, SharePoint Online, Lync Online, Exchange Online, Business Intelligence, Software Development, Web Applications, Web Services, Microsoft CRM, Windows Server, Microsoft Exchange, SaaS, Integration, .NET, IIS, Virtualization, Enterprise Software, Software Project..., IT Management, Agile Methodologies, Database Design, Visio, Disaster Recovery, Agile Project Management, Architectures, SDLC, Requirements Analysis, Vendor Management, IT Strategy, Enterprise Architecture, Data Center, Partner Management, Solution Selling, Account Management

Education
MN State Community and Technical College

Minnesota State University, Moorhead

Jonathon Hagen Jonathon Hagen Phoenix, Arizona Details
Jonathon Hagen's APAC Customer Services Experience November 2013 - April 2014
Job Leasing and Sales Professional
Industry Consumer Services
Experience
Lincoln Property Company  March 2015 - Present
BiqIq   November 2014 - Present
Camelback Toyota  August 2014 - December 2014
DIRECTV  April 2014 - July 2014
Revana  May 2014 - June 2014
APAC Customer Services   November 2013 - April 2014
Islands Restaurants  April 2013 - August 2013
Sprouts Farmers Market  May 2012 - November 2012
Target  October 2011 - January 2012
La Costa Glen   December 2009 - June 2010

Skills
Restaurants, Restaurant Management, Bartending, ServSafe, Food & Beverage, Hospitality, Cooking, Food, Catering, Serve Safe Certified, Menu Development, New Restaurant Openings, Time Management, Customer Service, Public Speaking, Writing, Self-Management, Networking, Social Networking, Critical Thinking, Decision-Making, Math, Online Research, Relaxation Therapy, Basic Accounting, Customer Satisfaction, Sales, Access, Microsoft Excel, Telephone Skills, Phone Etiquette, Cashiering, Data Entry, POS, Visual Merchandising, Cash Handling Experience, Cash Register, Customer Experience, Teamwork, Retail Sales, Clerical Skills, Food Service, Call Centers, Customer Service..., Team-oriented, Close Attention to..., Organization, Inbound Marketing, Self-driven, Patience

Education
MiraCosta College   2009 — 2011
Not completed., Selling Skills and Sales Operations

San Dieguito Academy   2005 — 2009
Diploma, General Studies

Julie Consoer Julie Consoer Greater Minneapolis-St. Paul Area Details
Julie Consoer's APAC Customer Services Experience November 2010 - April 2014
Job Scoring Leader at Educational Testing Service (ETS)
Industry Education Management
Experience
Educational Testing Service (ETS)   February 2015 - Present
City of Burnsville  November 2014 - November 2014
Lakeville North High School  April 2014 - June 2014
APAC Customer Services   November 2010 - April 2014
Public Storage  August 2007 - May 2010
Simon Property Group  June 2005 - March 2006
Best Buy  December 2004 - January 2005

Skills
Customer Experience, Customer Satisfaction, Customer Service, Security, Technical Support, Vendor Management, Contact Centers, Troubleshooting, Call Centers, Office Administration, Data Entry, Leadership, Outlook, Sales, Teamwork, Training, PowerPoint, Coaching, Microsoft Word, Telephone Skills, Microsoft Office

Education
Rasmussen College   2010 — 2014
Bachelor's degree, Criminal Justice

Minnesota School of Business   2006 — 2009
Associate's degree, Criminal Justice

Normandale Community College   2003 — 2006
Associate of Science (A.S.), Psychology

Terri Redmond, MBA Terri Redmond, MBA Scottsdale, Arizona Details
Terri Redmond, MBA's APAC Customer Services Experience November 2012 - March 2013
Job Data Entry Analyst at XL Catlin
Industry Insurance
Experience
CorVel Corporation  January 2015 - April 2015
Esurance  March 2014 - December 2014
Verizon Wireless  March 2013 - February 2014
APAC Customer Services   November 2012 - March 2013
QBE First  February 2011 - July 2012
SCF Arizona  October 2005 - May 2010

Skills
Property & Casualty..., Call Centers, Customer Service, Insurance, Microsoft Office, Underwriting, Sales, Strategic Planning, Training, Workers Compensation, AS400 system, Mac OS X Server, Insurance Claims, ILOG, ACSS

Education
Keller Graduate School of Management of Devry University   2008 — 2011
Masters of Business Administration, MBA

Michigan State University
Bachelor of Arts (B.A.), Communications

Aaron Correll Aaron Correll Fargo, North Dakota Area Details
Aaron Correll's APAC Customer Services Experience June 2012 - December 2014
Job Federal and Education Technology Sales Manager
Industry Information Technology and Services
Experience
EGS - Expert Global Solutions  August 2015 - Present
Expert Global Solutions  December 2014 - Present
APAC Customer Services   June 2012 - December 2014
APAC Customer Services   March 2010 - June 2012
APAC Customer Services   August 2006 - July 2008

Skills
Account Management, CRM, Sales, New Business Development, Lead Generation, SaaS, Leadership, Business Analysis, Team Leadership, Business Intelligence, Cloud Computing, Solution Selling, Customer Service, Partner Management, Sales Management

Education
Minnesota State University, Moorhead   2003 — 2013
Finance

Josh Albright Josh Albright Greater Chicago Area Details
Josh Albright's APAC Customer Services Experience May 2014 - Present
Job Customer Service Rep at DLS Internet Services
Industry Telecommunications
Experience
APAC Customer Services   May 2014 - Present
Ala Carte Entertainment  July 2014 - November 2014
DLS Internet Services  January 2011 - November 2011

Skills
Troubleshooting, Sales, Account Management, Customer Service

Education
McHenry County College

Arien Monti Arien Monti Worcester, Massachusetts Details
Arien Monti's APAC Customer Services Experience August 2010 - Present
Job Senior Customer Service Representative at Dell
Industry Consumer Services
Experience
Dell  September 2013 - Present
APAC Customer Services   August 2010 - Present
Public Sector Partners, Inc  March 2003 - February 2007
RE/MAX  January 2002 - March 2003
Eastern Connecticut State University  April 1999 - January 2002

Skills
Professional Phone..., Management Style, Hands-on Problem Solver, Experienced Supervisor..., Organization &..., Microsoft Word, PowerPoint, Access, Outlook, Motivation, Delegation, Accounting, Quality Control, Customer Service, Compassion, Secretarial Skills, Executive Level...

Education
Mount Wachusett Community College   2009 — 2013
In process, Business/Accounting

Russ Hicks Real Estate School   2001 — 2001
None, Real Estate Law and Sales

Ellery Moreland Ellery Moreland Tampa/St. Petersburg, Florida Area Details
Ellery Moreland's APAC Customer Services Experience August 2013 - December 2013
Job Inside Insurance Sales rep. at New York Life.
Industry Health, Wellness and Fitness
Experience
APAC Customer Services   August 2013 - December 2013
Amerilife and Health Services of Clearwater   January 2013 - August 2013
UPS  November 2004 - December 2011

Skills
Business Planning, Business Strategy, Training, Team Building, Leadership Development, Strategic Planning, Leadership, Coaching, Customer Service, Sales, Social Networking, Sales Operations, Event Planning, Public Speaking, Business Development, Marketing, Account Management, Marketing Strategy, Recruiting, Management, Event Management, Customer Satisfaction, Team Leadership, Fundraising, New Business Development, Human Resources, Public Relations, Social Media Marketing

Education
Murray State University   1980 — 1983
Bachelor of Applied Science (BASc), Mass Communication/Media Studies

Murray State University   1980 — 1983
Communication and Media Studies

Ashley Wick Ashley Wick Greater Minneapolis-St. Paul Area Details
Ashley Wick's APAC Customer Services Experience August 2013 - November 2013
Job Project Manager at Avionte Staffing Software
Industry Staffing and Recruiting
Experience
Avionte Staffing Software  April 2015 - Present
Randstad USA  July 2014 - April 2015
Wells Fargo  December 2013 - July 2014
APAC Customer Services   August 2013 - November 2013
AppleOne  September 2012 - June 2013
AllTemp Employment   April 2008 - September 2012

Skills
Recruiting, Interviews, Sourcing, Resume Writing, Staffing Services, Time Management, Business Networking, Sales, Human Resources, Onboarding, Internet Recruiting, Screening Resumes, Reference Checking, Cold Calling, B2B, Leadership, Applicant Tracking..., PeopleSoft, Talent Acquisition, Training, Taleo, Job Fairs

Education
Minnesota School of Business-Rochester   2007 — 2010
Business Administration, Management and Operations

O'Connell, Bobbi O'Connell, Bobbi Cedar Rapids, Iowa Area Details
O'Connell, Bobbi's APAC Customer Services Experience October 2008 - December 2009
Job
Industry Aviation & Aerospace
Experience
Rockwell Collins  January 2015 - Present
Rockwell Collins  March 2012 - January 2015
lia sophia Jewelry  September 2011 - October 2013
St Matthew Catholic School Parent Association   August 2011 - August 2013
Rockwell Collins  December 2009 - March 2012
APAC Customer Services   October 2008 - December 2009
APAC Customer Services   April 2007 - October 2008
MobileDemand  November 2006 - April 2007
Rockwell Collins  June 2006 - November 2006
Rockwell Collins  May 2005 - June 2006

Skills
Leadership, Benefits Administration, Call Center, Process Improvement, Management, Customer Satisfaction, Enterprise Software, Project Management, Cross-functional Team..., Strategic Planning

Education
Mount Mercy University   2005 — 2008
Bachelor of Science, Business Administration/Management

Sam Winter Sam Winter Fargo, North Dakota Details
Sam Winter's APAC Customer Services Experience May 2010 - March 2014
Job Director of Microsoft SAM and ISV programs at Expert Global Solutions
Industry Computer Software
Experience
Expert Global Solutions  April 2015 - Present
En Pointe   March 2014 - March 2015
APAC Customer Services   May 2010 - March 2014
SEI LLC  August 2006 - May 2010
SEI LLC  October 2004 - August 2006

Skills
Performance Management, Lead Generation, Microsoft CRM, CRM, Call Center, Account Management, SharePoint, Business Intelligence, Sales, Customer Service, Customer Satisfaction, Project Management, Marketing, Sales Management, Strategic Planning, Cloud Computing, Enterprise Software, Selling, Solution Selling, Team Leadership, Business Development, Call Centers, Creative Problem Solving, Dependable Team Player, Salesforce.com, Software Asset...

Education
Minnesota State University, Moorhead   1999 — 2002
BS, Mass Communications

Mitchell Randall Mitchell Randall Fargo, North Dakota Details
Mitchell Randall's APAC Customer Services Experience December 2009 - April 2012
Job Invoice Analyst (Microsoft) at Archway Marketing Services
Industry Financial Services
Experience
Archway Marketing Services  September 2015 - Present
VMC  July 2015 - August 2015
VMC  December 2014 - June 2015
InterceptEFT  April 2012 - October 2014
APAC Customer Services   December 2009 - April 2012
PepsiCo  March 2009 - December 2009
Volt  July 2008 - March 2009

Skills
Dynamics AX, SQL, Windows, Microsoft Office, ACH, Risk Analyst, ACH Returns, Enterprise Software, Integration, CRM, Sales, Software Project..., Accounts Receivable

Education
Minnesota State University, Moorhead   2003 — 2008
Bachelor's Degree, Business Administration and Management, General, 3.0

Ian Peterson Schnell Ian Peterson Schnell Tucson, Arizona Details
Ian Peterson Schnell's APAC Customer Services Experience May 2011 - Present
Job Resolution Expert at APAC Customer Services
Industry Higher Education
Experience
APAC Customer Services   May 2011 - Present
Vector Marketing  May 2010 - Present
United States Army Reserves  January 2009 - Present
Albertsons  August 2010 - December 2010
Mc Donalds  June 2010 - August 2010
Safeway  November 2007 - July 2008
Mc Donalds  January 2007 - November 2007

Education
New Mexico State University   2008 — 2014
Bachelors of Science, Law in Criminal Justice

Tanque Verde High School   2007 — 2008
Diploma, Completed

Sabino High School   2006 — 2006
Diploma, Progress

Los Alamos High School   2004 — 2006
Diploma, Progress

Jack Johnsey Jack Johnsey Greater Chicago Area Details
Jack Johnsey's APAC Customer Services Experience March 2000 - January 2003
Job CEO & President of The Novo Group
Industry Staffing and Recruiting
Experience
The Novo Group  March 2015 - Present
Professional Consultants Group (PCG)   August 2013 - March 2015
The Jacobson Group  March 2005 - June 2013
SHPS  January 2003 - February 2005
APAC Customer Services   March 2000 - January 2003
Hyperion Solutions  1999 - 2000
Parametric Technology Corporation  March 1998 - March 1999
Tyco Healthcare  March 1988 - March 1998
Xerox  January 1986 - November 1988

Skills
Leadership, Medicare, Employee Benefits, Management, Sales Management, Business Development, New Business Development, Managed Care, Marketing, Sales, Healthcare, Employee Relations, Executive Management

Education
Miami University   1981 — 1985
Liberal Arts, Political Science, Business

Maine East High School

Maine East High School

Hollie Erickson Hollie Erickson Fargo, North Dakota Details
Hollie Erickson's APAC Customer Services Experience 2014 - September 2015
Job Project Coordinator at Intelligent InSites
Industry Computer Software
Experience
Intelligent InSites  September 2015 - Present
APAC Customer Services   2014 - September 2015
American Diabetes Association  April 2013 - September 2013

Skills
Relationship Management, Customer Services, Leadership, Customer Satisfaction, Event Planning, Event Management, Organization Skills, Customer Service, Team Leadership, New Business Development, Microsoft Word, Microsoft Office, Management, Account Management, Training, Sales, Cloud Computing, Time Management, Solution Selling, Social Networking, Microsoft Excel, CRM

Education
Minnesota State University, Moorhead   2008 — 2013
Communications Studies

Brent Sweet Brent Sweet Springfield, Missouri Details
Brent Sweet's APAC Customer Services Experience October 1999 - January 2001
Job Senior Manager, Global Compliance at Expedia, Inc.
Industry Internet
Experience
Expedia, Inc.   June 2014 - Present
Hotels.com  October 2010 - June 2014
Hotels.com  January 2007 - October 2010
McLeodUSA  March 2001 - May 2006
APAC Customer Services   October 1999 - January 2001

Skills
Call Centers, Process Improvement, Management, Training, Call Center, Customer Satisfaction, Customer Service, Customer Experience, Analytics, Troubleshooting, Sales, Team Leadership, Six Sigma, Management Consulting, Succession Planning, Telemarketing, Coaching, Strategy, Program Management, Leadership Development, Auditing, Service Quality, Start-ups, Online Travel, Operational Strategy, Change Management, CRM, Team Management, Cross-functional Team..., Leadership, Business Process, Strategic Planning, Vendor Partnerships, Contact Centers, Customer Retention, Operations Management, Outsourcing, Vendor Management, E-commerce, Account Management, Project Management

Education
Missouri State University   2006 — 2009
Bachelors, Accounting

Keokuk High School   1995 — 1999
Diploma

Johnathan Illgen Johnathan Illgen Madison, Wisconsin Details
Johnathan Illgen's APAC Customer Services Experience September 2008 - April 2012
Job EDI Analyst at Humana
Industry Insurance
Experience
Humana  August 2014 - Present
Humana  October 2013 - August 2014
Humana  May 2012 - September 2013
APAC Customer Services   September 2008 - April 2012

Skills
Insurance Claims, Managed Care, Escalation Management, Claim, Health Insurance, Workers Compensation, Employee Benefits, Medicare, Call Center, HIPAA, Property & Casualty..., Healthcare, Benefits Administration, Underwriting, Medical Billing, Process Improvement, Medical Coding, Data Entry, Life Insurance, Risk Management, Access, Financial Services, Customer Service

Education
Milwaukee School of Engineering

Erin Haulotte Erin Haulotte Greater Chicago Area Details
Erin Haulotte's APAC Customer Services Experience 2001 - 2005
Job Director of Employment & Diversity
Industry Human Resources
Experience
National-Louis University  January 2005 - Present
APAC Customer Services   2001 - 2005
Pace Suburban Bus  1998 - 2001
Recka & Joannes   1996 - 1997
US Forest Service  1991 - 1995

Skills
Employee Relations, Organizational..., Talent Management, Performance Management, Talent Acquisition, Organizational..., Strategic Planning, Policy Writing, Executive Recruitment, Leadership Development, Employment Law, Process Improvement, Workforce Planning, Onboarding, Program Management, Fundraising, Recruiting, Training Delivery, Leadership, Coaching, Training, Workshop Facilitation, HRIS, Instructional Design, Management, Career Development, Strategy, Human Resources, Performance Appraisal

Education
Northern Michigan University   1994 — 1995
BS

Michigan Technological University   1990 — 1994

Jon Duprey Jon Duprey Green Bay, Wisconsin Details
Jon Duprey's APAC Customer Services Experience February 2013 - April 2014
Job assisting customers with cell phone networking and issues
Industry Telecommunications
Experience
APAC Customer Services   February 2013 - April 2014
Tippys   January 2012 - February 2013
Milwaukee Area Technical College  October 2011 - April 2012
Airport connection   April 2011 - December 2011
EthoStream  August 2011 - October 2011
Milwaukee Area Technical College  2010 - 2011

Skills
Security+, Computer Hardware, Network Security, Cisco, Field Recording, Digital Recording, Computer Maintenance, Computer Security, Computer Repair, Computer Forensics, Network Administration, Network Engineering, Wireless Networking, IP Networking, Network Operations, Information Gathering, Information Security..., IT Operations, PC maintenance, VMware Workstation, Microsoft Operating..., Computer Science, Cisco Wireless, Cisco Switches, CCNA, Cisco Technologies, Cisco Nexus, Laptops, Networking, Windows 7, Troubleshooting, Technical Support, Help Desk Support, A Certified, Security, Windows XP, Wireless, Software Installation, Active Directory, TCP/IP, Operating Systems, Information Technology, Routers, Switches, Windows, DHCP, Microsoft Office 2007, Hardware, Call Centers, Customer Service

Education
Milwaukee Area Technical College   2010 — 2011
Certification, Cisco Network

Milwaukee Career College   2009 — 2010
Help Desk, A+, Network +

Stephen Krofl Stephen Krofl Greater Chicago Area Details
Stephen Krofl's APAC Customer Services Experience January 2011 - August 2011
Job Owner/Head Coach at Wells Street CrossFit
Industry Primary/Secondary Education
Experience
Wells Street CrossFit   January 2014 - Present
CrossFit Illumine   August 2013 - Present
Crossfit Wilmette   July 2011 - July 2014
APAC Customer Services   January 2011 - August 2011
Wildcat Juniors Volleyball Club   September 2010 - April 2011
Adversity Volleyball Club   September 2009 - July 2010
SteriPro Laboratories   October 2009 - May 2010
Volleyball Professionals Inc   June 2003 - July 2009
Ohio State University  January 2008 - June 2009
Ohio State University  March 2007 - June 2007

Education
National Louis University   2012 — 2015
Master of Education (MEd), Education, Secondary Education

The Ohio State University   2004 — 2009
B.S., Biology

Dawn Stuvland Dawn Stuvland Fargo, North Dakota Area Details
Dawn Stuvland's APAC Customer Services Experience August 2007 - May 2012
Job Account Manager at Socius
Industry Marketing and Advertising
Experience
Socius  May 2012 - Present
APAC Customer Services   August 2007 - May 2012
SDI, Inc  August 2002 - August 2006
Kelly Services  August 1996 - August 1997

Skills
Microsoft Dynamics, Microsoft Lync, Microsoft Office, Lead Generation, Customer Service, Business Planning, Analysis, Accounts Payable, Professional Services, Project Planning, Sales, SaaS, Training, Selling, Sales Operations, Microsoft CRM, Marketing, Lync, Email Marketing, Solution Selling, CRM, Enterprise Software, Account Management

Education
Minnesota State University, Moorhead   1997 — 2001
Bachelors, Industrial Distribution

Minnesota State University, Moorhead   1997 — 2001
Bachelor's Degree in Industiral Distribution

Phyllis Brostad Phyllis Brostad Cedar Rapids, Iowa Area Details
Phyllis Brostad's APAC Customer Services Experience January 1993 - 1996
Job Principal Manager, Solution Architecture at Rockwell Collins
Industry Defense & Space
Experience
Rockwell Collins  April 2013 - Present
Rockwell Collins  January 2008 - 2013
Rockwell Collins  January 2005 - November 2008
AEGON Americas  1996 - 2004
APAC Customer Services   January 1993 - 1996
Intermec Technologies  1985 - 1993

Skills
Testing, Integration, Process Improvement, Requirements Management, SDLC, Requirements Analysis, Business Systems..., Program/project..., Software Development

Education
Minnesota State University, Mankato   1986 — 1990
B.S., Computer Science

Nova Southeastern University
MBA

Nova Southeastern University
MBA

Allan Speechley Allan Speechley Greater Chicago Area Details
Allan Speechley's APAC Customer Services Experience May 2007 - November 2007
Job Lawson Application Analyst at APAC Customer Services
Industry Information Technology and Services
Experience
MacNeal Health Network  November 2007 - Present
APAC Customer Services   May 2007 - November 2007

Education
Morton College   1978 — 1980
Associate of Science (A.S.), Information Technology

Jay Barker Jay Barker Des Moines, Iowa Area Details
Jay Barker's APAC Customer Services Experience 1999 - 2000
Job Analytics Manager at Wells Fargo Bank
Industry Internet
Experience
Wells Fargo Bank  November 2009 - Present
Technology Staffing Solutions  November 2008 - November 2009
TitanTV Media  June 2007 - January 2008
GoDaddy.com  2005 - 2007
MCI  1995 - 2005
APAC Customer Services   1999 - 2000

Skills
Access, Analysis, ASP.NET, Business Analysis, Business Strategy, Business Intelligence, Business Planning, Business Management, C#, Customer Relations, Customer Service, Databases, Database Administration, Data Analysis, Excel, HTML, JavaScript, Team Leadership, MySQL, Microsoft Office, Oracle, SQL, SQL Server, Telecommunications, Team Management, Visual Basic, Visio, VBScript, VB.NET, Web Development, XML, XHTML, DB2/SQL, Adobe Acrobat, PGP, Microsoft SQL Server, Database Design, SDLC, Microsoft Excel

Education
Mount Mercy College   1997 — 2000
Bachelor of Science, Business

University of Iowa   1991 — 1996
Sociology

Amelia Barker Amelia Barker Jackson, Mississippi Area Details
Amelia Barker's APAC Customer Services Experience 2000 - 2003
Job Senior Manager at EarthLink
Industry Outsourcing/Offshoring
Experience
EarthLink  ConsultantReuters America2003 - 2004
APAC Customer Services   2000 - 2003
MCI  1998 - 2001
MCI  1998 - 1999

Skills
Contract Management, Project Management, Operations Management, Outsourcing, Customer Satisfaction, Program Management, Process Improvement, Cross-functional Team..., Call Center, BPO, Workforce Management, CRM, Vendor Management, Call Centers, Telecommunications

Education
Missouri State University   1994 — 1998
Comprehensive BS, Communications (Public Relations)

Steven A. Borgen Steven A. Borgen Fargo, North Dakota Area Details
Steven A. Borgen's APAC Customer Services Experience August 2007 - November 2012
Job Account Executive with High Plains Technology
Industry Information Technology and Services
Experience
High Plains Technology  July 2015 - Present
Results Unlimited  September 2014 - July 2015
Corporate Technologies LLC  November 2012 - September 2014
APAC Customer Services   August 2007 - November 2012

Skills
Microsoft Technologies, Solution Selling, Lead Generation, Office 365, Account Management, CRM, Microsoft CRM, Sales, Customer Service, Customer Satisfaction, SaaS, Sales Process, Microsoft Licensing, Cloud Computing, Microsoft Office, Cold Calling, Direct Sales, Call Centers, Enterprise Software

Education
Minnesota State University, Moorhead   2005 — 2006
Bachelor of Arts, Major in Mass Communications / Minor in Public Relations with empahasis in Sports Information

North Dakota State University   2000 — 2005
Bachelor of Science, Mass Communication

Badger High School   1989 — 1995

Laurie Sorensen Laurie Sorensen Des Moines, Iowa Area Details
Laurie Sorensen's APAC Customer Services Experience 1996 - 2002
Job Business Initiatives Manager at Wells Fargo Home Mortgage
Industry Financial Services
Experience
Wells Fargo Home Mortgage  March 2014 - Present
Wells Fargo Home Equity  2009 - March 2014
Wells Fargo Financial  2002 - 2009
APAC Customer Services   1996 - 2002

Skills
Credit, Loans, Mortgage Lending, Loss Mitigation, Credit Risk, Banking, Financial Analysis, Call Center, Credit Cards, Leadership, Asset Management, Operational Risk..., Risk Management, Financial Risk, Relationship Management, Customer Service, Default, Management, Loan Servicing, Portfolio Management, Finance, Call Centers, Strategy

Education
Morningside College   1988 — 1992
Business Administration and Management, General

East High School   1984 — 1988

Norman Bresemann Norman Bresemann Greater Philadelphia Area Details
Norman Bresemann's APAC Customer Services Experience 2000 - 2005
Job SVP at Telerx subsidiary of Merck
Industry Pharmaceuticals
Experience
Telerx -subsidiary of Merck   January 2006 - Present
Telerx Marketing, Inc. (subsidiary of Merck Pharmaceutical)   2006 - Present
APAC  2000 - 2005
APAC Customer Services   2000 - 2005
Exelon  1974 - 2000

Education
National Louis University

Wendy Stewart Cady Wendy Stewart Cady Greater Omaha Area Details
Wendy Stewart Cady's APAC Customer Services Experience September 1999 - March 2008
Job Manager, Account Administration
Industry Telecommunications
Experience
PCCW Teleservices  August 2008 - Present
APAC Customer Services   September 1999 - March 2008
Central States Indemnity Co of Omaha  1991 - 1999

Education
Metropolitan Community College

Rob Burke Rob Burke Greater New York City Area Details
Rob Burke's APAC Customer Services Experience March 2004 - April 2009
Job Vice President Business Development at iQor
Industry Outsourcing/Offshoring
Experience
iQor  May 2014 - Present
ACS, a Xerox Company  March 2011 - May 2014
Sykes Enterprises  April 2009 - March 2011
APAC Customer Services   March 2004 - April 2009
Office Depot  1998 - 2005
Anacomp  1987 - 1990

Skills
Call Center, BPO, Business Development, Contact Centers, Outsourcing, Customer Experience, Telemarketing, Lead Generation, Account Management, Vendor Management, Salesforce.com, B2B, Sales, New Business Development, Sales Operations, Workforce Management, Professional Services, Call Centers, Telecommunications, Enterprise Software, Direct Sales, Leadership, Strategy, Project Management, Strategic Partnerships, Selling, SaaS, Team Leadership, Sales Management, Customer Service, Solution Selling, Financial Services, CRM, Management, Customer Retention, Executive Management, P&L Management, Sales Process

Education
Montgomery College
Business

UNITED STATES NAVY
Honorable Discharge, Communication Specialist

Laurie Woodworth Laurie Woodworth Syracuse, New York Area Details
Laurie Woodworth's APAC Customer Services Experience October 2006 - August 2008
Job Knowledge Management Leadership
Industry Professional Training & Coaching
Experience
CGS: Computer Generated Solutions - Canada LTD   August 2010 - Present
Time Warner Cable  July 2008 - August 2010
APAC Customer Services   October 2006 - August 2008
CUNA Mutual Group  October 2003 - June 2005
SUNY Upstate Medical University  March 2001 - October 2003
Syracuse University  August 1999 - March 2001

Skills
Instructional Design, Instructor-led Training, Organizational..., Leadership Development, Organizational..., Sales Tools Development, Organizational Design, Organizational Behavior, Organizational Learning, Distance Learning, Blended Learning..., Experiential Learning, Salesforce.com, Change Management, Human Development, Blended Learning, Onboarding, Program Management, Captivate, Performance Consulting, Learning Management..., Employee Relations, Human Resources, Call Center, Staff Development, Training, Training Facilitation, Team Building, Technical Training, Workshop Facilitation, E-Learning, Brand Development, Adult Education, Technical Writing, Talent Management, Performance Management, Hands-on Training, Software Documentation, Learning Management, Soft Skills, Leadership, Process Improvement, Project Management, Needs Analysis, Succession Planning, Coaching, Performance Improvement, Training Delivery, Employee Engagement, Conflict Resolution

Education
State University of New York College at Buffalo   2003 — 2008
MS, Adult Education

State University of New York College at Oswego   1995 — 1998
BA, Human Development

Nazareth College   1985 — 1986
BS, Business Education

Kelli Barabasz Kelli Barabasz Greater Los Angeles Area Details
Kelli Barabasz's APAC Customer Services Experience 2004 - 2005
Job Vice President of Customer Care at National Notary Association
Industry Retail
Experience
National Notary Association  April 2012 - Present
SXC Health Solutions  January 2009 - December 2011
QVC  August 2005 - November 2008
APAC Customer Services   2004 - 2005
LiveBridge  October 1994 - September 2004

Skills
Workforce Management, Profit & Loss Management, Team Management, Team Leadership, Strategic Planning, Call Center, Customer Relations, Customer Service, Problem Solving, Results Oriented, Drive, Contact Centers, Income Statement, Performance Management, Recruiting, Goal Oriented, CRM, Customer Satisfaction, Team Building, Coaching, Leadership, Customer Experience, Account Management, Call Centers, Training, Management, Customer Retention, Business Process..., Process Improvement, Forecasting, Employee Engagement, Human Resources, Start-ups, Budgets, Analysis, Sales, Vendor Management, Time Management, Quality Assurance, Marketing, Troubleshooting, Cross-functional Team..., Call Center Development, Hiring, Change Management, Operations Management, Employee Training, Employee Relations, Leadership Development, Strategy

Education
Portland State University   1998 — 2000
Business

Mt. Hood Community College   1990 — 1991

David Pritchett David Pritchett Greensboro/Winston-Salem, North Carolina Area Details
David Pritchett's APAC Customer Services Experience June 2001 - May 2003
Job Trainer, Forsyth Technical Community College
Industry Professional Training & Coaching
Experience
Forsyth Technical Community College  July 2015 - Present
NCAA  January 1996 - Present
Guilford Technical Community College  May 2013 - June 2015
Southern Guilford High School   November 2008 - April 2013
APAC Customer Services   June 2001 - May 2003
Technimark  October 1998 - May 2001
Saturn  1994 - 1996

Skills
Sports, Social Media, Event Management, Microsoft Office, Event Planning, Customer Service, Microsoft Excel, PowerPoint, Sports Marketing, Microsoft Word, Public Speaking, Sports Management, Social Media Marketing, Sponsorship, Coaching, Community Outreach, Fundraising, Management, Project Planning, Team Building, Training, Budgets, Higher Education, Time Management, Teaching, Leadership, Leadership Development, Public Relations, Marketing, Educational Leadership

Education
Middle Tennessee State University   1987 — 1990
Bachelor of Arts (B.A.), Speech Communication and Rhetoric

University of Mississippi   1986 — 1987

Father Ryan High High School

Father Ryan High High School

Joyce Cheng Joyce Cheng Phoenix, Arizona Details
Joyce Cheng's APAC Customer Services Experience July 2014 - November 2014
Job Technical Recruiter at AppleOne Employment Services
Industry Staffing and Recruiting
Experience
APAC Customer Services   July 2014 - November 2014
Career Evolutions, LLC.   October 2011 - November 2013
Tricomm International Corp.   March 2010 - October 2010
The North America Taiwanese Students’ Association   July 2009 - February 2010
PMC Sierra Ltd.   February 2007 - July 2007
Inficon Company Ltd.   February 2006 - January 2007
Intelligent Manpower Corp.   September 2002 - February 2006
Tricomm International Corp.   August 1999 - August 2002

Skills
Customer Relations, Key Account Management, Vendor Management, Training & Development, Budgeting, Forecasting, International Sales, International Business, International Trade, Export, Trade Shows, Event Management, Recruiting, Budgets, Negotiation, Strategy, Competitive Analysis, Customer Service, Training, Account Management, Market Research, Sourcing, Management, Employee Training, Marketing Strategy, Sales, Strategic Planning, Leadership, Business Development, Cross-functional Team..., Interviews, B2B, Human Resources, Cold Calling, Temporary Placement, Employee Relations, Talent Acquisition, Onboarding, Sales Operations, CRM, Staffing Services, Project Management, IT Recruitment, Technical Recruiting, Executive Search, Contract Recruitment, Internet Recruiting, College Recruiting, Screening Resumes, Applicant Tracking...

Education
Thunderbird School of Global Management   2007 — 2009
Master of Business Administration (MBA), Global Management

National Taiwan University   1995 — 1999
Bachelor of Business Administration, International Business

Jeff Luitjens Jeff Luitjens Madison, Wisconsin Area Details
Jeff Luitjens's APAC Customer Services Experience November 1998 - June 2003
Job Business Analyst Lands End and Company Owner Mommabees Kettle Corn
Industry Retail
Experience
APAC Customer Services   November 1998 - June 2003
Harmon Autoglass  1998 - 2000
Telnet Systems   April 1996 - November 1998
Rivertown Trading Company  1988 - 1995

Skills
Workforce Management, Call Center, Avaya, Outsourcing, Telecommunications, Operating Budgets, Budget Reconciliation, Capital Budgeting, Coaching, Staff Development, Training, Call Centers, Process Improvement, Forecasting, Cross-functional Team..., Account Management, Change Management, Leadership, Customer Satisfaction, Management, Customer Retention, Strategic Planning, Team Building, Employee Training, Team Leadership, Business Process..., Budgets, Onboarding, Analysis, CRM, Contact Centers, Operations Management, Data Analysis, Customer Experience, Human Resources, Customer Service, Visio, Sales, Talent Acquisition, Performance Improvement, P&L Management, Leadership Development, Retail, Organizational..., Employee Relations

Education
Minneapolis Community and Technical College   1986 — 1988
AA, Liberal Arts

North Dakota State University   1982 — 1984
Communication

Julie Fitzpatrick Julie Fitzpatrick Des Moines, Iowa Area Details
Julie Fitzpatrick's APAC Customer Services Experience September 2003 - September 2005
Job HR DirectorBusiness Partner at ADP, Inc.
Industry Human Resources
Experience
ADP, Inc.   October 2005 - Present
APAC Customer Services   September 2003 - September 2005
PWN   May 1997 - December 2003
GC Services  September 2002 - September 2003
GC Services  May 2000 - September 2002
First Financial Center, Ltd.   November 1997 - May 2000

Skills
Benefits Administration, Employee Relations, Employee Benefits, Human Resources, Succession Planning, Onboarding, Talent Management, FMLA, HRIS, Workforce Planning, Deferred Compensation, Applicant Tracking..., Process Improvement

Education
University of Phoenix   2000 — 2002
Masters of Art, Organizational Management

Mount Mercy University   1998 — 2000
BS, Applied Business

Tricia Benton Tricia Benton Decatur, Illinois Area Details
Tricia Benton's APAC Customer Services Experience April 1996 - September 1998
Job Inside Sales Consultant at Herald & Review
Industry Newspapers
Experience
Noah's Ark Animal Workshop, Inc.   October 2015 - Present
APAC Customer Services   April 1996 - September 1998
Lee Enterprises  November 1993 - April 1996

Skills
Advertising, Sales, Advertising Sales, Recruiting, Newspapers, Event Management, Time Management, Sales Management, Facebook, Social Networking, Copy Editing, Email Marketing, Social Media, Social Media Marketing, Television, Marketing, Customer Service, Public Relations, WordPress, Microsoft Office, SEO, Fundraising, Online Marketing, Account Management, Online Advertising, Marketing Strategy, Marketing Communications

Education
Millikin University   1990 — 1996
B.A., English

Manuel Fernandez-Cornejo Manuel Fernandez-Cornejo Pittsburgh, Pennsylvania Details
Manuel Fernandez-Cornejo's APAC Customer Services Experience July 2001 - May 2002
Job Category Manager Equipment and Materials at Chevron
Industry Oil & Energy
Experience
Chevron  December 2013 - Present
Chevron  April 2012 - November 2013
Chevron  January 2011 - March 2012
Chevron  June 2008 - December 2010
Gamma Cargo S.A.C.   December 2002 - July 2006
Belcorp  June 2002 - November 2002
APAC Customer Services   July 2001 - May 2002

Skills
Petroleum, Oil/Gas

Education
Michigan State University - The Eli Broad Graduate School of Management   2006 — 2008
Master of Business Administration (M.B.A.), Suppy Chain Management and Finance

Universidad ESAN   2002 — 2002
Post Graduate Specialization, Supply Chain Management

Western Illinois University   1997 — 2001
Bachelor's Degree, Business Administration, Management and Marketing

Cana Caslavka Cana Caslavka Cedar Rapids, Iowa Area Details
Cana Caslavka's APAC Customer Services Experience 1999 - 1999
Job Director of Client Solutions at Infinity Contact
Industry Investment Management
Experience
Infinity Contact  July 2013 - Present
Thomas L. Cardella & Associates   April 2006 - July 2013
PRC  December 2005 - April 2007
Access Direct  November 2002 - December 2005
Access Direct  December 2001 - November 2002
Access Direct  March 2000 - December 2001
APAC Customer Services   1999 - 1999

Skills
Call Center, Account Management, Customer Experience, Training, Process Improvement, Sales Management, Team Building, Project Management, Operations Management, Negotiation, Leadership Development, Customer Satisfaction, Business Analysis, Call Centers, Management, Leadership, Outsourcing, CRM, Human Resources, Team Leadership, Business Development, Contract Negotiation

Education
Mount Mercy University

Nick Willbanks Nick Willbanks Greater Minneapolis-St. Paul Area Details
Nick Willbanks's APAC Customer Services Experience August 2014 - Present
Job Microsoft Dynamics Chat Sales Specialist at APAC Customer Services
Industry Consumer Services
Experience
APAC Customer Services   August 2014 - Present
ShopNBC  October 2009 - November 2013
Payroll Control Systems  June 2008 - October 2009

Skills
Account Management, Cold Calling, Solution Selling, Direct Sales, Lead Generation, Sales, Employee Benefits, Customer Service, Payroll, Human Resources, Team Building, Selling, Coaching, Merchandising, Retail, Team Leadership, Training

Education
Minnesota School of Business   2010 — 2011

Apple Valley Sr   1997 — 2001
General Diploma

Shawn Micallef Shawn Micallef Green Bay, Wisconsin Area Details
Shawn Micallef's APAC Customer Services Experience September 2000 - September 2005
Job Workforce Analyst
Industry Insurance
Experience
Knightmist Blog   November 2011 - Present
Humana  September 2005 - Present
HorrorAddicts.net   January 2009 - October 2012
APAC Customer Services   September 2000 - September 2005

Skills
Call Centers, Entertainment, Employee Benefits, Blogging, Customer Service, Insurance, Time Management, Health Insurance, Film, Process Improvement, Workforce Management

Education
Michigan Technological University   1992 — 1997
Bachelors of Science, Business Adminstraiton

James Graziano James Graziano Utica, New York Area Details
James Graziano's APAC Customer Services Experience August 2005 - April 2008
Job Information Technology Manager at Remet Corporation
Industry Information Services
Experience
Remet Corporation  January 2015 - Present
Remet Corporation  November 2012 - December 2014
DVDJ Graz   2009 - 2014
Oneida Nation Enterprises, Turning Stone Resort and Casino  November 2011 - November 2012
AmeriCU Credit Union  November 2008 - November 2011
D'Arcangelo & Co., LLP   April 2008 - November 2008
APAC Customer Services   August 2005 - April 2008

Skills
Banking, Active Directory, Network Administration, Windows Server, Network Security, Cisco IOS, CompTIA, VMware, System Administration, Firewalls, Servers, Financial Analysis, Customer Service, Security, Troubleshooting, SharePoint, Networking, Microsoft Exchange, Citrix, WAN, Telecommunications, Information Technology, Management, Team Building, Windows, Disaster Recovery, Process Improvement, Operating Systems, Computer Hardware, Technical Support, Windows 7

Education
Mohawk Valley Community College   2004 — 2005

Thomas R. Proctor High School   2001 — 2004

Krista E Heath Krista E Heath Utica, New York Area Details
Krista E Heath's APAC Customer Services Experience 2003 - 2004
Job CDLB Bus Driver, Graphics Artist, and PrePress Technician.
Industry Graphic Design
Experience
Birnie Bus Services Inc   May 2011 - Present
Krista E Heath   August 2003 - Present
Centerfield Sportswear LLC   October 2007 - December 2010
Taco Bell  June 2005 - October 2007
Denny's  2004 - 2005
Oneida Nation Enterprises, Turning Stone Resort and Casino  2003 - 2004
APAC Customer Services   2003 - 2004
Denny's  2002 - 2003
Herb Philipsons Arny & Navy Store   2001 - 2002
RadioShack  2001 - 2001

Skills
Melco DesignShop..., Amaya OS (embroidery), Tajima Embroidery..., Amaya Embroidery..., Kornit DTG Printer..., CDL B, Software, Logo Design, Photoshop, Illustrator, Screen Printing, Art, Pre-press

Education
Mohawk Valley Community College   2001 — 2002
Graphics Design

Davita Tynes Davita Tynes Greensboro/Winston-Salem, North Carolina Area Details
Davita Tynes's APAC Customer Services Experience August 2013 - Present
Job Customer Service General Care at APAC Customer Services
Industry Information Technology and Services
Experience
APAC Customer Services   August 2013 - Present
New Horizons Computer Learning Center of Greensboro   February 2010 - February 2013
Enterprise Rent-A-Car  August 2008 - March 2009
LA Weight Loss Centers  September 2005 - March 2006

Skills
Cold Calling, Sales, Account Management, Sales Process, Sales Management, Customer Satisfaction, Sales Operations, Outside Sales, Marketing, Customer Retention, B2B, New Business Development, Time Management, Strategic Planning, Program Management

Education
Morgan State University   1985 — 1991
BS, Business Administration

Tucker Miller Tucker Miller Saint Paul, Minnesota Details
Tucker Miller's APAC Customer Services Experience May 2013 - January 2014
Job Callcenter Agent at APAC Customer Services
Industry Graphic Design
Experience
APAC Customer Services   May 2013 - January 2014
Casey's General Stores  July 2012 - May 2013
Tucker Miller, Freelancer   February 2012 - May 2013
Midwest Staffing  February 2012 - March 2012
Wal-Mart  November 2011 - December 2011
Mrs. Fields Cookies  October 2011 - November 2011
Pizza Hut  February 2011 - March 2011

Skills
Web Design, HTML/XML, CSS, Photoshop, Illustrator, Dreamweaver, Flash, InDesign, Programming, WYSIWYG layout tools, Graphic Design, XML

Education
Minnesota School of Business   2009 — 2012
Associate in Applied Science, Interactive Media and Graphic Design

Erin Bickert Erin Bickert Tipp City, Ohio Details
Erin Bickert's APAC Customer Services Experience June 2000 - January 2004
Job Learning and Developement
Industry Professional Training & Coaching
Experience
The Willow Tree Event Center   June 2012 - Present
GE  September 2005 - July 2012
Nordstrom Direct  January 2004 - September 2004
Apac Customer Services   June 2000 - January 2004
MetLife  February 1998 - May 1999

Skills
Six Sigma, Lean, Process Improvement, Documentation, Coaching, Excel, Presentation Development, Employee Relations, Training, Human Resources, Document Management, Adobe eLearning Suite, Call Center, Online Communications

Education
Mount Mercy College
Bachelor of Science, Human Resources and Business

University of Dayton
Bachelor of Science, Communication Management

Dean Olsen Dean Olsen Cedar Rapids, Iowa Area Details
Dean Olsen's APAC Customer Services Experience November 2008 - September 2010
Job Business Supplies and Equipment Professional
Industry Business Supplies and Equipment
Experience
APAC Customer Services   November 2008 - September 2010
Cabinet and Top Supply   January 2004 - June 2008
APAC Customer Services   November 1999 - December 2003
CUNA Mutual Life Insurance   August 1998 - July 1999

Education
Mount Mercy University   2009 — 2012
BA, Applied Management

Marshalltown Communtiy College   1996 — 1998
AS, Computer Science

Shannon K. Daily Shannon K. Daily Iowa City, Iowa Area Details
Shannon K. Daily's APAC Customer Services Experience January 1997 - July 2005
Job Payroll Accountant at Brighton Consulting Group
Industry Accounting
Experience
Brighton Consulting Group   August 2012 - Present
Kinseth Hospitality Management   October 2011 - August 2012
APAC Customer Services   January 1997 - July 2005

Skills
QuickBooks, Access, Accounting, Customer Service, Microsoft Office, Auditing, Journal Entries, Courteous, Punctual, Reliable, Spreadsheets, Customer Relations, Data Entry, Facebook, Twitter, Problem Solving, Timely, Writing, Databases, Tumblr, Auditing Command...

Education
Mount Mercy University   2009 — 2011
BBA, Accounting and Finance, 3.90 GPA

Southeastern Community College   2006 — 2009
Associate's Degree, Accounting, 3.5 GPA

Rameca Lee Rameca Lee Albany, New York Area Details
Rameca Lee's APAC Customer Services Experience 2000 - 2001
Job Contracting Specialist at CommerceHub
Industry Computer Software
Experience
CommerceHub  December 2013 - May 2015
Extra  March 2013 - November 2013
Parsons Child and Family Center  July 2012 - January 2013
Parsons Child and Family Center  August 2008 - July 2012
Blumberg Excelsior, Inc.   March 2002 - February 2008
APAC Customer Services   2000 - 2001

Skills
Nonprofits, Research, Community Outreach, Social Services, Fundraising, Event Planning, Program Development, Data Entry, Office Administration, Document Management, Administrative..., Salesforce.com, Volunteer Management, Public Speaking

Education
Lansing High School, NY

Mohawk Valley Community College
Graphic Illustration Communication

Joe Medler Joe Medler Fargo, North Dakota Details
Joe Medler's APAC Customer Services Experience July 2009 - March 2012
Job Inside Opportunity Executive at Microsoft
Industry Computer Software
Experience
Microsoft  August 2015 - Present
Microsoft  April 2012 - August 2015
APAC Customer Services   July 2009 - March 2012
SEI LLC  November 2006 - July 2009
SEI LLC  November 2005 - November 2006
SEI LLC  February 2005 - November 2005

Skills
Lead Generation, Sales Management, Microsoft Licensing, Telemarketing, Solution Selling, Management, Sales, Customer Experience, Leadership, Selling, CRM, Cold Calling, Enterprise Software, Partner Management

Education
Minnesota State University, Moorhead   1997 — 2004
BA, International Business

Kathleen Lowes Kathleen Lowes Utica, New York Area Details
Kathleen Lowes's APAC Customer Services Experience July 2013 - October 2013
Job Computer Professional
Industry Computer & Network Security
Experience
APAC Customer Services   July 2013 - October 2013
Slocum Dickson Medical Group  2001 - 2009

Skills
Microsoft Office, Customer Service, Photoshop, Research, Social Media, C++, Public Speaking, Teamwork, HTML, Java, Windows, Networking, PHP, ImageJ, Communication Skills, System Administration, Troubleshooting, Windows 7, Databases, Programming, Technical Support, Network Administration, Visual Basic, Active Directory, Network Security, TCP/IP, Security, Data Entry, WordPress, Help Desk Support, Ubuntu, Computer Repair, Web Development, Computer Security, Firewalls, Computer Hardware, Software Installation, Operating Systems

Education
Utica College   2015 — 2018
BS CyberSecurity

Mohawk Valley Community College   2011 — 2013
Associate of Science (AS), Computer Science - CyberSecurity

Mohawk Valley Community College   2011 — 2013
Associate's Degree, Data Processing and Data Processing Technology/Technician

Mohawk Valley Community College-Utica Branch   2011 — 2012
Associate of Science (A.S.), General Studies

David Uranga David Uranga Sarasota, Florida Details
David Uranga's APAC Customer Services Experience March 2013 - April 2013
Job Customer Service Representative
Industry Consumer Services
Experience
APAC Customer Services   March 2013 - April 2013
Lyneer Staffing Solutions  December 2012 - March 2013
Lyneer Staffing Solutions  July 2011 - November 2011
CCB Credit Services, Inc.   April 2006 - May 2011

Skills
Call Centers, Customer Service, Microsoft Excel, Microsoft Word

Education
National Paralegal College   2009 — 2011
Certificate, Legal Assistant/Paralegal

University of California, Berkeley   1996 — 2000
Bachelor's degree, Poltiical Science

bob perritano bob perritano Utica, New York Details
bob perritano's APAC Customer Services Experience May 2006 - October 2008
Job acct tech at DFAS
Industry Accounting
Experience
DFAS  October 2008 - Present
APAC Customer Services   May 2006 - October 2008

Skills
Accounts Receivable, Customer Service, Data Entry, Microsoft Excel, PowerPoint, Microsoft Word, Creative Writing, Healthcare, Retail, Cashiering, Stock Management, Stock Control, Accounting, Accounts Payable

Education
Mohawk Valley Community College   1991 — 1995
Associate's degree, Business Administration and Management, General, 2.00

Mohawk Valley Community College   1975 — 1977
Associate's degree, Electrical and Electronics Engineering, 2.00

TR PROCTOR   1971 — 1975
NYS, B

Cecilia Harding Cecilia Harding Omaha, Nebraska Details
Cecilia Harding's APAC Customer Services Experience September 2001 - December 2004
Job Attended University of Nebraska at Omaha
Industry Management Consulting
Experience
UNO  January 2005 - Present
West Corporation  November 2005 - November 2006
APAC Customer Services   September 2001 - December 2004

Skills
sales management, Customer Service, Computer Proficiency

Education
University of Nebraska at Omaha   2005 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General

Metropolitan Community College   1999 — 2004

Toni Zuercher Toni Zuercher Bear Creek, Wisconsin Details
Toni Zuercher's APAC Customer Services Experience August 2013 - July 2014
Job Operation Support Specialist at FWD Seagrave
Industry Outsourcing/Offshoring
Experience
FWD Seagrave   October 2014 - Present
APAC Customer Services   August 2013 - July 2014
APAC Customer Services   January 2011 - August 2013
APAC Customer Services   October 2009 - January 2011
APAC Customer Services   August 2009 - October 2009
American Express  March 2007 - August 2009
Cadre Staffing   April 2006 - March 2007
Special Olympics Arizona  May 2000 - April 2006

Skills
Employee Training, Customer Experience, Training and Development, Data Analysis, Quality Assurance, Curriculum Assessment, Call Centers, Call Center Development, Customer Satisfaction, Team Leadership, Operations Management, Curriculum Development, Microsoft Office, Project Management, Microsoft Excel, Volunteer Management, Volunteer Recruiting, Volunteer Training, Customer Service, Manufacturing/Performanc...

Education
Glen Wilson High School
HS diploma, general

Mt. San Antonio College

Kirsten Bonafield Kirsten Bonafield Greater Minneapolis-St. Paul Area Details
Kirsten Bonafield's APAC Customer Services Experience 2012 - Present
Job Comics | Illustrations | Caricatures
Industry Graphic Design
Experience
APAC Customer Services   2012 - Present
Caribou Coffee  2010 - 2012
Self Employed - Freelance  2011 - 2011
OfficeMax  2008 - 2010

Skills
Caricatures, Comic Art, Illustration, Commission Work, Comic Strips, Comic Book Illustration, Inking, Digital Illustration, 2D art, Character Concept, Fantasy Art, Fantasy Illustration, Book Illustration, Line Drawing, Marker Rendering, Graphic Novels, Game Art, Visual Storytelling, Illustrator, Corel Painter, Wacom Tablet, Adobe Design Programs, Photoshop, InDesign, Traditional Art Media, Acrylic Painting, Traditional Art Skills, Landscape Painting, Oil on Canvas, Gouache

Education
Minneapolis College of Art and Design   2008 — 2012
Bachelor of Fine Arts (BFA), Comic Art, 3.6

heather santana heather santana Green Bay, Wisconsin Details
heather santana's APAC Customer Services Experience June 2012 - November 2012
Job Student at Northeast Wisconsin Technical College
Industry Mental Health Care
Experience
APAC Customer Services   June 2012 - November 2012
Meta House  May 2008 - December 2009

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Java, HTML

Education
Northeast Wisconsin Technical College   2012 — 2015

Milwaukee Area Technical College   2008 — 2010

Shannon (Sitz) Sharp Shannon (Sitz) Sharp Saint Paul, Minnesota Details
Shannon (Sitz) Sharp's APAC Customer Services Experience June 2013 - Present
Job Customer Service Representative at APAC Customer Services
Industry Consumer Services
Experience
APAC Customer Services   June 2013 - Present
Ally Financial Inc.  August 2009 - July 2011
Ally Financial Inc.  July 2006 - July 2009

Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Outlook, Windows, PowerPoint, English, Research

Education
National Paralegal College   2011 — 2013
Paralegal Studies

Jennifer Kitta Jennifer Kitta Omaha, Nebraska Details
Jennifer Kitta's APAC Customer Services Experience November 2000 - February 2006
Job Insurance Agent at The Auto Club Group
Industry Insurance
Experience
The Auto Club Group  September 2007 - Present
APAC Customer Services   November 2000 - February 2006

Skills
Property & Casualty..., Insurance, Casualty, Life Insurance, Term Life Insurance, Umbrella Insurance, General Insurance, Liability, Claim, Customer Service, Commercial Insurance, Brokers, Casualty Insurance, Process Improvement

Education
Metropolitan Community College   2010 — 2014

Ayana Battle Ayana Battle Greensboro, North Carolina Details
Ayana Battle's APAC Customer Services Experience 2012 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   2012 - 2012
Lowes Foods  September 2008 - October 2011

Skills
Customer Experience, Cashiering, Microsoft Office 2007

Education
The University of North Carolina at Greensboro   2013 — 2015

Nash Community College   2008 — 2011
College Diploma, General Education Courses

Alicia Feist Alicia Feist Fargo, North Dakota Details
Alicia Feist's APAC Customer Services Experience November 2013 - Present
Job Lead Generation at APAC Customer Services
Industry Higher Education
Experience
APAC Customer Services   November 2013 - Present
Minnesota School of Business  April 2011 - April 2014
Eurest Dining Services  July 2011 - November 2013
Moe's Southwest Grill  March 2008 - July 2011
Taco Shop   February 2006 - March 2008

Skills
Customer Service, Microsoft Word, Training, Event Planning, Organization &..., Creativity, Problem Solving, Leadership, Microsoft Office, Committed to..., Highly Dedicated

Education
Minnesota School of Business-Richfield   2012 — 2014
Associate in Applied Science, Business Administration

Tim O'Neal Tim O'Neal Rome, New York Details
Tim O'Neal's APAC Customer Services Experience March 2012 - Present
Job Team Lead at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   March 2012 - Present

Skills
Call Centers, BPO, Vendor Management, Transition Management, Process Improvement, Customer Experience, Workforce Management

Education
Mohawk Valley Community College   2008 — 2010
Associate's degree, Accounting

Curtis Dietrich Curtis Dietrich Savage, Minnesota Details
Curtis Dietrich's APAC Customer Services Experience August 2012 - Present
Job Quality Liaison at APAC Customer Services
Industry Consumer Services
Experience
APAC Customer Services   August 2012 - Present

Skills
Call Centers, Customer Service, Technical Support

Education
Minneapolis Business College   2008 — 2009
Computer Specialist Diploma

Alex Messa Alex Messa Saint Joseph, Missouri Details
Alex Messa's APAC Customer Services Experience July 2013 - Present
Job Operations Manager at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   July 2013 - Present

Education
Missouri Western State University   2010 — 2014
Bachelor of Science (B.S.), Economics, Senior

janae lewis janae lewis Utica, New York Details
janae lewis's APAC Customer Services Experience March 2014 - December 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services   March 2014 - December 2014
Red Lobster  February 2012 - March 2014

Education
Mohawk Valley Community College   2013 — 2016
N/A, Registered Nursing/Registered Nurse

Brittany Grove Brittany Grove Fargo, North Dakota Details
Brittany Grove's APAC Customer Services Experience November 2014 - Present
Job Customer Service at APAC Customer Services
Industry Telecommunications
Experience
APAC Customer Services   November 2014 - Present
Go Get Em' Marketing   June 2014 - September 2014

Skills
Management, Strategy, Marketing, Sales, BPO, Forecasting, Leadership, CRM, Account Management

Education
Minot State University
Bachelor’s Degree, Business Management and Marketing

Parshall High School
High School Diploma

Williston State College
Associate’s Degree, Business Management

Previous Next

Select page

1 2 3 4 5 6 7 8 9 10 11 12 13


Similar Companies

Williams Lea
StarTek
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC