APAC Customer Services
Industry: Outsourcing company
DescriptionHeadquarters: Bannockburn, Illinois, United States CEO: Kevin T. Keleghan (13 Sep 2010–) Founder: Theodore G Schwartz Founded: 1973 Parent organization: NCO Group Subsidiary: jurisdiction of organization
APAC Customer Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at APAC Customer Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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1,809 APAC Customer Services employees in database. Find out everything there's to know about APAC Customer Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
APAC Customer Services Employees
Employee
Years
Job
Industry
Michael Vatthauer Michael Vatthauer's APAC Customer Services Experience February 2010 - May 2010
Job Senior Technical Analyst at OpenText
Industry Information Technology and Services
Experience
OpenText August 2011 - Present
City of Tucson May 2007 - August 2011
APAC Customer Services February 2010 - May 2010
Skills
Leadership, Access, Salesforce.com, Strategic Planning, Computer Network..., Customer Service, Technical Support, Know-how, Knowledge Sharing, Mindfulness, Open Minded, Microsoft Office, RightFax, AudioCodes Gateways, Goes above and beyond..., Great Personality, Easy to work with, Microsoft Exchange, Microsoft SQL Server, System Administration, IIS
Education
Pima Community College 2009 — 2015
OpenText August 2011 - Present
City of Tucson May 2007 - August 2011
APAC Customer Services February 2010 - May 2010
Skills
Leadership, Access, Salesforce.com, Strategic Planning, Computer Network..., Customer Service, Technical Support, Know-how, Knowledge Sharing, Mindfulness, Open Minded, Microsoft Office, RightFax, AudioCodes Gateways, Goes above and beyond..., Great Personality, Easy to work with, Microsoft Exchange, Microsoft SQL Server, System Administration, IIS
Education
Pima Community College 2009 — 2015
Shana Alvarado Shana Alvarado's APAC Customer Services Experience June 2012 - Present
Job Real Time Analyst at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
Coyotes Night Club February 2013 - Present
APAC Customer Services June 2012 - Present
The Connection March 2010 - May 2012
Servicom February 2009 - October 2009
Skills
Comminution, Schedules, Time Management, Real Time, Reports, Reporting & Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, eWFM, ESP, Kronos Timekeeping, Time & Attendance, Process Improvement, Outlook Express, RTA, Spreadsheets, Customer Satisfaction, Employee Training, Technical Support, Customer Service, Performance Management, Team Building
Education
Rock Valley College 2007 — 2008
Emergency Medical Technology/Technician (EMT Paramedic)
Belvidere High School 2004 — 2007
Coyotes Night Club February 2013 - Present
APAC Customer Services June 2012 - Present
The Connection March 2010 - May 2012
Servicom February 2009 - October 2009
Skills
Comminution, Schedules, Time Management, Real Time, Reports, Reporting & Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, eWFM, ESP, Kronos Timekeeping, Time & Attendance, Process Improvement, Outlook Express, RTA, Spreadsheets, Customer Satisfaction, Employee Training, Technical Support, Customer Service, Performance Management, Team Building
Education
Rock Valley College 2007 — 2008
Emergency Medical Technology/Technician (EMT Paramedic)
Belvidere High School 2004 — 2007
Jason Rippentrop Jason Rippentrop's APAC Customer Services Experience November 2011 - Present
Job Customer Service Specialist, FireFighter and EMTB
Industry Outsourcing/Offshoring
Experience
APAC Customer Services November 2011 - Present
BMO Harris Bank Center October 2010 - Present
Monroe Township Fire and Ambulance Protection District September 1999 - Present
Fun Time Express June 2011 - November 2011
G4S April 2005 - April 2010
Skills
Firefighting, Firearms, PERC, Cpr Certified, AED, EMT Basic, Fire Protection, Security, Microsoft Office 2007, Lotus Notes, Windows, CCTV, Fire Safety, First Aid, EMS, Telephone Skills, Customer Service, Physical Security, Rescue, Data Entry, Fire Alarm, Security Operations, Call Centers, Emergency Services, Public Safety, EMT, Access Control, Background Checks, CPR Certified
Education
Rock Valley College 2001 — 2003
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Police Science
APAC Customer Services November 2011 - Present
BMO Harris Bank Center October 2010 - Present
Monroe Township Fire and Ambulance Protection District September 1999 - Present
Fun Time Express June 2011 - November 2011
G4S April 2005 - April 2010
Skills
Firefighting, Firearms, PERC, Cpr Certified, AED, EMT Basic, Fire Protection, Security, Microsoft Office 2007, Lotus Notes, Windows, CCTV, Fire Safety, First Aid, EMS, Telephone Skills, Customer Service, Physical Security, Rescue, Data Entry, Fire Alarm, Security Operations, Call Centers, Emergency Services, Public Safety, EMT, Access Control, Background Checks, CPR Certified
Education
Rock Valley College 2001 — 2003
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Police Science
Philip Scanlon Philip Scanlon's APAC Customer Services Experience February 2011 - Present
Job Customer service representative at APAC Customer Services
Industry Telecommunications
Experience
APAC Customer Services February 2011 - Present
APAC Customer Services 2011 - 2012
Skills
Certified Basic First..., Cpr Certified, Liscensed Forklift..., Black Belt Martial...
Education
Pima Community College 2009 — 2011
continuing education, I'm working toward my degree in education.
Morton East H.S. 1983 — 1987
diploma, Honors classes
APAC Customer Services February 2011 - Present
APAC Customer Services 2011 - 2012
Skills
Certified Basic First..., Cpr Certified, Liscensed Forklift..., Black Belt Martial...
Education
Pima Community College 2009 — 2011
continuing education, I'm working toward my degree in education.
Morton East H.S. 1983 — 1987
diploma, Honors classes
Jaime A. Estrada's APAC Customer Services Experience May 2004 - June 2005
Job Don't stop believing, hold on to that feeling..
Industry Hospital & Health Care
Experience
Medical Center Health System May 2014 - Present
US Healthworks Medical Group August 2006 - May 2014
Securitas Security Services August 2005 - August 2006
APAC Customer Services May 2004 - June 2005
Evanston Northwestern Hospital February 2002 - May 2004
Skills
BLS, ACLS, NRP, PALS, RRT
Education
Pima Medical Institute-Chula Vista 2011 — 2013
Associate of Science (AS), Respiratory Care Therapy/Therapist
Kaplan College-San Diego 2005 — 2006
Certification, Medical Assistant
Medical Center Health System May 2014 - Present
US Healthworks Medical Group August 2006 - May 2014
Securitas Security Services August 2005 - August 2006
APAC Customer Services May 2004 - June 2005
Evanston Northwestern Hospital February 2002 - May 2004
Skills
BLS, ACLS, NRP, PALS, RRT
Education
Pima Medical Institute-Chula Vista 2011 — 2013
Associate of Science (AS), Respiratory Care Therapy/Therapist
Kaplan College-San Diego 2005 — 2006
Certification, Medical Assistant
Hayley Mueller-Milne Hayley Mueller-Milne's APAC Customer Services Experience October 2013 - June 2014
Job Site Lead at Fort Howard Boys and Girls Club After School Program
Industry
Experience
Pro Staff May 2015 - Present
The Boys & Girls Club of Green Bay After School Program January 2014 - January 2015
The Boys & Girls Club of Green Bay June 2014 - August 2014
APAC Customer Services October 2013 - June 2014
Lil Explorers May 2012 - September 2013
Skills
Customer Service, Public Speaking, Research, Teaching, Microsoft Office, Apple Pages, Microsoft Excel, Apple Numbers, Microsoft Word, PowerPoint, English, Windows, Outlook, Strategic Planning
Education
Ripon College 2008 — 2012
Bachelor's degree, History
Waconia High School 2004 — 2008
Pro Staff May 2015 - Present
The Boys & Girls Club of Green Bay After School Program January 2014 - January 2015
The Boys & Girls Club of Green Bay June 2014 - August 2014
APAC Customer Services October 2013 - June 2014
Lil Explorers May 2012 - September 2013
Skills
Customer Service, Public Speaking, Research, Teaching, Microsoft Office, Apple Pages, Microsoft Excel, Apple Numbers, Microsoft Word, PowerPoint, English, Windows, Outlook, Strategic Planning
Education
Ripon College 2008 — 2012
Bachelor's degree, History
Waconia High School 2004 — 2008
Jessica Merino Jessica Merino's APAC Customer Services Experience 2006 - 2011
Job Administrative Assistant at FreeportMcMoRan
Industry Mining & Metals
Experience
Freeport-McMoRan Copper & Gold Inc. August 2011 - Present
APAC Customer Services 2006 - 2011
Skills
Microsoft Excel, SAP, Process Scheduler, Employee Relations, Microsoft Office, Process Improvement, Human Resources, Outlook, Customer Service, Microsoft Word, Dependable Team Player, Software Documentation, Supervisory Skills, Administration, Time Management, Contract Management, Mining, Project Management, Project Planning
Education
Pima Community College
Freeport-McMoRan Copper & Gold Inc. August 2011 - Present
APAC Customer Services 2006 - 2011
Skills
Microsoft Excel, SAP, Process Scheduler, Employee Relations, Microsoft Office, Process Improvement, Human Resources, Outlook, Customer Service, Microsoft Word, Dependable Team Player, Software Documentation, Supervisory Skills, Administration, Time Management, Contract Management, Mining, Project Management, Project Planning
Education
Pima Community College
Rachel Kenyon Rachel Kenyon's APAC Customer Services Experience October 2012 - Present
Job Customer Service Representative at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services October 2012 - Present
Target May 2007 - January 2013
Target September 2011 - September 2012
Skills
Microsoft Word, Microsoft Excel, Pharmaceutical Industry, Computer Proficiency, Customer Service, Call Centers, Logical Thinker, Mathematics, Critical Thinking, Literature, Music, Cashiering
Education
Pima Community College 2009 — 2011
Certificate of Pharmacy Technology, Pharmacy Technician/Assistant
Pima Community College 2007 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
University High School 2003 — 2007
High School, Regular/General High School/Secondary Diploma Program, Graduate
APAC Customer Services October 2012 - Present
Target May 2007 - January 2013
Target September 2011 - September 2012
Skills
Microsoft Word, Microsoft Excel, Pharmaceutical Industry, Computer Proficiency, Customer Service, Call Centers, Logical Thinker, Mathematics, Critical Thinking, Literature, Music, Cashiering
Education
Pima Community College 2009 — 2011
Certificate of Pharmacy Technology, Pharmacy Technician/Assistant
Pima Community College 2007 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
University High School 2003 — 2007
High School, Regular/General High School/Secondary Diploma Program, Graduate
Christopher Ault Christopher Ault's APAC Customer Services Experience October 2011 - Present
Job Member Services Representative at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services October 2011 - Present
Skills
Customer Satisfaction, Call Centers, Customer Service, Data Entry, HIPAA, Customer Experience
Education
University of Arizona 2007 — 2010
Bachelor of Science in Business Administration, Accounting and Management Information Systems
Pima Community College 2004 — 2007
Associate Degree in Business Administration
APAC Customer Services October 2011 - Present
Skills
Customer Satisfaction, Call Centers, Customer Service, Data Entry, HIPAA, Customer Experience
Education
University of Arizona 2007 — 2010
Bachelor of Science in Business Administration, Accounting and Management Information Systems
Pima Community College 2004 — 2007
Associate Degree in Business Administration
Michelle Gralish Michelle Gralish's APAC Customer Services Experience August 2014 - September 2014
Job I am looking for an office position as a data entry, office assistant or front desk receptionist. Experience with SAP.
Industry Consumer Services
Experience
White House Custom Colour November 2014 - December 2014
APAC Customer Services August 2014 - September 2014
White House Custom Colour October 2013 - December 2013
CenterPoint Energy April 2007 - March 2013
ADG Promotional Products 2004 - April 2007
On Assignment Healthcare Staffing 2003 - 2004
Honeywell Advance Circuits, Inc February 1987 - July 2002
Skills
Time Management, Customer Service, Microsoft Office, Interpersonal..., Learning Quickly, Scanners, Microsoft Word, Medical Records, Filing, Microsoft Excel, SAP, SMRT, VitalWorks Disc, Committed to Customer..., Fax Machine, Printers, Energetic team player, Close Attention to..., Outstanding time..., Photocopier, Work Independently with..., Numeric Filing, Empathy, Cash Register, Active Listening, Cash Handling Experience, Front Desk, Greeting patients, Privacy Compliance, Data Entry, Invoicing, Print shipping labels, Mail Sorting, Email, Cashiering, Loss Prevention, Fax, Security
Education
Saint Paul College-A Community and Technical College
Medical Receptionist certificate, 3.76 GPA
White House Custom Colour November 2014 - December 2014
APAC Customer Services August 2014 - September 2014
White House Custom Colour October 2013 - December 2013
CenterPoint Energy April 2007 - March 2013
ADG Promotional Products 2004 - April 2007
On Assignment Healthcare Staffing 2003 - 2004
Honeywell Advance Circuits, Inc February 1987 - July 2002
Skills
Time Management, Customer Service, Microsoft Office, Interpersonal..., Learning Quickly, Scanners, Microsoft Word, Medical Records, Filing, Microsoft Excel, SAP, SMRT, VitalWorks Disc, Committed to Customer..., Fax Machine, Printers, Energetic team player, Close Attention to..., Outstanding time..., Photocopier, Work Independently with..., Numeric Filing, Empathy, Cash Register, Active Listening, Cash Handling Experience, Front Desk, Greeting patients, Privacy Compliance, Data Entry, Invoicing, Print shipping labels, Mail Sorting, Email, Cashiering, Loss Prevention, Fax, Security
Education
Saint Paul College-A Community and Technical College
Medical Receptionist certificate, 3.76 GPA
Melissa Singleton, SPHR Melissa Singleton, SPHR's APAC Customer Services Experience October 2013 - October 2014
Job SPHR seeking employment!
Industry Consumer Services
Experience
APAC Customer Services October 2013 - October 2014
IES October 2008 - May 2013
The Lee Group November 2007 - October 2008
Smithfield Foods September 2006 - September 2007
Bon Secours Health System 2002 - 2007
The Lee Group 1997 - 2002
Skills
Talent Management, Performance Management, Employee Relations, Human Resources, HRIS, Interviews, Recruiting, Training, Budgets, Employee Engagement, Employee Benefits, Onboarding, Sourcing, Executive Search, Leadership, Hiring, Management, Temporary Placement, Temporary Staffing, New Hire Orientations, Process Improvement, Applicant Tracking..., Benefits Negotiation, Talent Acquisition, Workforce Planning
Education
Old Dominion University
Bachelor of Science (B.S.), Occupational Training / Adult Education
APAC Customer Services October 2013 - October 2014
IES October 2008 - May 2013
The Lee Group November 2007 - October 2008
Smithfield Foods September 2006 - September 2007
Bon Secours Health System 2002 - 2007
The Lee Group 1997 - 2002
Skills
Talent Management, Performance Management, Employee Relations, Human Resources, HRIS, Interviews, Recruiting, Training, Budgets, Employee Engagement, Employee Benefits, Onboarding, Sourcing, Executive Search, Leadership, Hiring, Management, Temporary Placement, Temporary Staffing, New Hire Orientations, Process Improvement, Applicant Tracking..., Benefits Negotiation, Talent Acquisition, Workforce Planning
Education
Old Dominion University
Bachelor of Science (B.S.), Occupational Training / Adult Education
Leora Renteria Leora Renteria's APAC Customer Services Experience August 2012 - November 2013
Job Student
Industry Writing and Editing
Experience
Arizona Conservation Corps August 2014 - December 2014
APAC Customer Services August 2012 - November 2013
Skills
Microsoft Word, PowerPoint, Windows Movie Maker, Paint, Creative Writing, Speech Writing, Alternative Medicine, Report Writing, Leadership, Editing, Proofreading, Photography, Animation, Acting, Singing, Dance, Video Editing, Cooking, Nutrition, Non-profit Volunteer, Animals, Child Development, Directing, Theatre, Musical Theatre, Opera, Critical Thinking, Mythology, Yoga, Compassion, Public Speaking, Reiki, Holistic Health, Screenplays, Creative Writer, Content Writing, Volunteering, Writing, Customer Service, Nonprofits, Microsoft Excel, Research
Education
Pima Community College 2011 — 2016
Creative Writing
Mountain View High School 2010 — 2011
High School, 12
Texas State Technical College Harlingen 2007 — 2010
General Studies
Early College High School 2007 — 2010
Arizona Conservation Corps August 2014 - December 2014
APAC Customer Services August 2012 - November 2013
Skills
Microsoft Word, PowerPoint, Windows Movie Maker, Paint, Creative Writing, Speech Writing, Alternative Medicine, Report Writing, Leadership, Editing, Proofreading, Photography, Animation, Acting, Singing, Dance, Video Editing, Cooking, Nutrition, Non-profit Volunteer, Animals, Child Development, Directing, Theatre, Musical Theatre, Opera, Critical Thinking, Mythology, Yoga, Compassion, Public Speaking, Reiki, Holistic Health, Screenplays, Creative Writer, Content Writing, Volunteering, Writing, Customer Service, Nonprofits, Microsoft Excel, Research
Education
Pima Community College 2011 — 2016
Creative Writing
Mountain View High School 2010 — 2011
High School, 12
Texas State Technical College Harlingen 2007 — 2010
General Studies
Early College High School 2007 — 2010
Andrea Matson Andrea Matson's APAC Customer Services Experience June 2014 - Present
Job Communications Intern at Mississippi Valley Conservancy
Industry Writing and Editing
Experience
APAC Customer Services June 2014 - Present
Mississippi Valley Conservancy January 2014 - May 2014
Viterbo University Academic Resource Center January 2012 - May 2014
Aramark January 2011 - May 2014
Skippy's/Sunshine Foods October 2008 - August 2011
Skills
Writing, Editing, Microsoft Office, Creative Writing, Multi-tasking Skills, Microsoft Word, Newsletters, Social Media
Education
Viterbo University 2011 — 2014
Bachelor's Degree, English
Rochester Community and Technical College 2009 — 2010
APAC Customer Services June 2014 - Present
Mississippi Valley Conservancy January 2014 - May 2014
Viterbo University Academic Resource Center January 2012 - May 2014
Aramark January 2011 - May 2014
Skippy's/Sunshine Foods October 2008 - August 2011
Skills
Writing, Editing, Microsoft Office, Creative Writing, Multi-tasking Skills, Microsoft Word, Newsletters, Social Media
Education
Viterbo University 2011 — 2014
Bachelor's Degree, English
Rochester Community and Technical College 2009 — 2010
Terence Guillory's APAC Customer Services Experience October 2009 - Present
Job AtHome Team Lead at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services October 2009 - Present
Houston, TX December 2007 - April 2009
Houston Texas January 2004 - May 2005
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Contact Centers, Inbound Marketing, Customer Experience, Customer Satisfaction, Performance Management, Call Center Development, Customer Service, Vendor Management, Process Improvement, Telemarketing, Avaya, Service Delivery, Operations Management, Technical Support, Management, Employee Relations
Education
San Jacinto College 2007 — 2007
Comp TIA A+ Certification, Information Technology
Penn Foster 2005 — 2007
High School Diploma, HSDP
APAC Customer Services October 2009 - Present
Houston, TX December 2007 - April 2009
Houston Texas January 2004 - May 2005
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Contact Centers, Inbound Marketing, Customer Experience, Customer Satisfaction, Performance Management, Call Center Development, Customer Service, Vendor Management, Process Improvement, Telemarketing, Avaya, Service Delivery, Operations Management, Technical Support, Management, Employee Relations
Education
San Jacinto College 2007 — 2007
Comp TIA A+ Certification, Information Technology
Penn Foster 2005 — 2007
High School Diploma, HSDP
NiYoko Bell NiYoko Bell's APAC Customer Services Experience May 2006 - April 2007
Job Owner at Sunshine Smiles A Kids Spa
Industry Entertainment
Experience
Sunshine Smiles A Kids Spa October 2011 - Present
LifeNet January 2010 - November 2010
HSBC February 2007 - February 2010
APAC Customer Services May 2006 - April 2007
Skills
Spa, Entrepreneurship, Marketing Strategy, Marketing, Human Resources, Talent Management, Payroll, Employee Benefits, Benefits Administration, Employee Relations, Employee Relations..., Recruiting, Coaching
Education
Old Dominion University
Professional Communication
Sunshine Smiles A Kids Spa October 2011 - Present
LifeNet January 2010 - November 2010
HSBC February 2007 - February 2010
APAC Customer Services May 2006 - April 2007
Skills
Spa, Entrepreneurship, Marketing Strategy, Marketing, Human Resources, Talent Management, Payroll, Employee Benefits, Benefits Administration, Employee Relations, Employee Relations..., Recruiting, Coaching
Education
Old Dominion University
Professional Communication
Michael Fontes Michael Fontes's APAC Customer Services Experience August 2012 - December 2012
Job Seeking Employment 20+ years experience with PC hardware, Windows, Word, Excel, Outlook, Web Design.
Industry Consumer Services
Experience
Consumer Cellular, Inc. February 2015 - Present
Computer Information Systems April 2014 - February 2015
Integrity Staffing Solutions December 2013 - February 2014
APAC Customer Services August 2012 - December 2012
Stellar Nordia January 1997 - June 2010
Skills
Microsoft Office Xp, Microsoft Windows 7, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, Word, Wordpress, Outlook, Excel, Windows 7, Windows, Computer Hardware, Troubleshooting, Audio Typing, OS X, Technical Support, Office 2010, Hardware, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Web Design, Training, WordPress, Dreamweaver
Education
Phoenix Computer Academy 2014 — 2014
Computer and Information Sciences, General
Phoenix College 2013 — 2013
Phoenix Workforce Connection - SOAR Training 2013 — 2013
Modesto Junior College 1987 — 2011
Computer Information Systems
Central Catholic High School 1984 — 1987
High School Diploma
Consumer Cellular, Inc. February 2015 - Present
Computer Information Systems April 2014 - February 2015
Integrity Staffing Solutions December 2013 - February 2014
APAC Customer Services August 2012 - December 2012
Stellar Nordia January 1997 - June 2010
Skills
Microsoft Office Xp, Microsoft Windows 7, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, Word, Wordpress, Outlook, Excel, Windows 7, Windows, Computer Hardware, Troubleshooting, Audio Typing, OS X, Technical Support, Office 2010, Hardware, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Web Design, Training, WordPress, Dreamweaver
Education
Phoenix Computer Academy 2014 — 2014
Computer and Information Sciences, General
Phoenix College 2013 — 2013
Phoenix Workforce Connection - SOAR Training 2013 — 2013
Modesto Junior College 1987 — 2011
Computer Information Systems
Central Catholic High School 1984 — 1987
High School Diploma
Shane Gaddy Shane Gaddy's APAC Customer Services Experience February 2014 - June 2014
Job Sales Representative
Industry Retail
Experience
TFB Enterprises Inc (Sears Hometown Store) April 2015 - Present
DCCCA September 2014 - March 2015
Hardee's August 2014 - October 2014
Sears, Roebuck and Co. May 2014 - August 2014
APAC Customer Services February 2014 - June 2014
Aegis Communications July 2013 - January 2014
Teletech July 2012 - July 2013
T-Mobile March 2008 - December 2010
American Media Investments Inc February 2002 - March 2008
Skills
Cellular Communications, GSM, Customer Service, Mobile Devices, Customer Experience, Wireless, Telecommunications, Technical Support
Education
Ozark Christian College 1998 — 1999
N/A, Radio Broadcasting
Pittsburg High School 1994 — 1998
Diploma, General Studies
TFB Enterprises Inc (Sears Hometown Store) April 2015 - Present
DCCCA September 2014 - March 2015
Hardee's August 2014 - October 2014
Sears, Roebuck and Co. May 2014 - August 2014
APAC Customer Services February 2014 - June 2014
Aegis Communications July 2013 - January 2014
Teletech July 2012 - July 2013
T-Mobile March 2008 - December 2010
American Media Investments Inc February 2002 - March 2008
Skills
Cellular Communications, GSM, Customer Service, Mobile Devices, Customer Experience, Wireless, Telecommunications, Technical Support
Education
Ozark Christian College 1998 — 1999
N/A, Radio Broadcasting
Pittsburg High School 1994 — 1998
Diploma, General Studies
Dave Cortese's APAC Customer Services Experience June 2003 - Present
Job Production Supervisor at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
IHSA OFFICIAL March 2013 - Present
APAC Customer Services June 2003 - Present
Skills
BPO, Call Centers, Workforce Management, Team Leadership, Team Building, Project Management, Management, Customer Satisfaction, Process Improvement, Leadership, Employee Training, Microsoft Excel, Sales, Strategic Planning, Training
Education
Rock Valley College 2000 — 2002
IHSA OFFICIAL March 2013 - Present
APAC Customer Services June 2003 - Present
Skills
BPO, Call Centers, Workforce Management, Team Leadership, Team Building, Project Management, Management, Customer Satisfaction, Process Improvement, Leadership, Employee Training, Microsoft Excel, Sales, Strategic Planning, Training
Education
Rock Valley College 2000 — 2002
Stefanie (Lopez) Baynum Stefanie (Lopez) Baynum's APAC Customer Services Experience March 2014 - December 2014
Job Manager, Workforce Management at Expert Global Solutions
Industry Telecommunications
Experience
Expert Global Solutions December 2014 - Present
APAC Customer Services March 2014 - December 2014
APAC Customer Services February 2012 - March 2014
NCO Group March 2011 - February 2012
NCO Group November 2010 - March 2011
NCO Group March 2009 - November 2010
Skills
Process Scheduler, Workforce Management, Call Centers, Contact Centers, Customer Satisfaction, Customer Experience, IEX, Process Improvement, Service Delivery, Call Center Development, Telemarketing, Inbound Marketing, Operations Management, Sla, BPO, Avaya, Outsourcing, SLA, Avaya Technologies
Education
Rock Valley College 2011 — 2015
H. D. Jacobs High School 2004 — 2007
Expert Global Solutions December 2014 - Present
APAC Customer Services March 2014 - December 2014
APAC Customer Services February 2012 - March 2014
NCO Group March 2011 - February 2012
NCO Group November 2010 - March 2011
NCO Group March 2009 - November 2010
Skills
Process Scheduler, Workforce Management, Call Centers, Contact Centers, Customer Satisfaction, Customer Experience, IEX, Process Improvement, Service Delivery, Call Center Development, Telemarketing, Inbound Marketing, Operations Management, Sla, BPO, Avaya, Outsourcing, SLA, Avaya Technologies
Education
Rock Valley College 2011 — 2015
H. D. Jacobs High School 2004 — 2007
Rose Hatcher Rose Hatcher's APAC Customer Services Experience May 1996 - July 2012
Job BB&T Mortgage Customer Service
Industry
Experience
BB&T August 2015 - Present
Rockingham County Emergency Services June 2014 - January 2015
APAC Customer Services May 1996 - July 2012
APAC/RMH/NCO Corporation January 1999 - January 2012
APAC/RMH/NCO January 1996 - January 1999
Added Dimension January 1995 - January 1996
Super Kmart January 1994 - January 1996
UNC Greensboro January 1993 - January 1994
Skills
Microsoft Excel, PowerPoint, Teamwork, Microsoft Word, Microsoft Office, Customer Service, Public Speaking, Social Media, C++, English, HTML
Education
Rockingham Community College 2013 — 2014
Associate's degree, Criminal Justice and Financial Crime, 3.942
University of North Carolina at Greensboro 1992 — 1994
Bachelor's degree, Accounting
Surry Community College in Dodson NC 1990 — 1992
Associate's degree, Liberal Arts and Sciences/Liberal Studies
BB&T August 2015 - Present
Rockingham County Emergency Services June 2014 - January 2015
APAC Customer Services May 1996 - July 2012
APAC/RMH/NCO Corporation January 1999 - January 2012
APAC/RMH/NCO January 1996 - January 1999
Added Dimension January 1995 - January 1996
Super Kmart January 1994 - January 1996
UNC Greensboro January 1993 - January 1994
Skills
Microsoft Excel, PowerPoint, Teamwork, Microsoft Word, Microsoft Office, Customer Service, Public Speaking, Social Media, C++, English, HTML
Education
Rockingham Community College 2013 — 2014
Associate's degree, Criminal Justice and Financial Crime, 3.942
University of North Carolina at Greensboro 1992 — 1994
Bachelor's degree, Accounting
Surry Community College in Dodson NC 1990 — 1992
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Allison Anthony's APAC Customer Services Experience 2000 - 2001
Job Sr Account Manager, CSG Interactive Messaging
Industry Telecommunications
Experience
CSG Interactive Messaging May 2013 - Present
Prairie Voice Services August 2007 - Present
West Direct, Inc 2005 - 2007
West Corporation 2001 - 2007
APAC Customer Services 2000 - 2001
Sitel 1995 - 2000
Skills
Call Center, IVR, Account Management, Customer Relations, Customer Service, Telecommunications, Customer Support, Customer Satisfaction, Call Centers, Solution Selling, CRM, Customer Retention, Vendor Management, Customer Experience, Inbound Marketing, SaaS, Lead Generation, Salesforce.com, Process Improvement
Education
Capitol School of Hairstyling 1991 — 1992
NE State License, Cosmetology
Peru State College 1987 — 1991
Auburn High School
CSG Interactive Messaging May 2013 - Present
Prairie Voice Services August 2007 - Present
West Direct, Inc 2005 - 2007
West Corporation 2001 - 2007
APAC Customer Services 2000 - 2001
Sitel 1995 - 2000
Skills
Call Center, IVR, Account Management, Customer Relations, Customer Service, Telecommunications, Customer Support, Customer Satisfaction, Call Centers, Solution Selling, CRM, Customer Retention, Vendor Management, Customer Experience, Inbound Marketing, SaaS, Lead Generation, Salesforce.com, Process Improvement
Education
Capitol School of Hairstyling 1991 — 1992
NE State License, Cosmetology
Peru State College 1987 — 1991
Auburn High School
William Kelner William Kelner's APAC Customer Services Experience July 2014 - Present
Job Microsoft Training Supervisor at APAC Customer Services
Industry Information Technology and Services
Experience
APAC Customer Services July 2014 - Present
Wells Fargo August 2013 - May 2014
Deluxe Corporation May 2012 - February 2013
Intelligent Document Technologies January 2011 - August 2011
Panasonic June 2008 - February 2009
Digi International 2003 - 2007
Digi International 1999 - 2002
Skills
Channel Management, Channel, Consultative Selling, Account Management, Product Marketing, Sales Presentations, Channel Marketing, Solution Selling, Direct Sales, Sales Management, Demand Generation, New Business Development, Wireless, Key Account Management, Multi-channel Marketing, Selling, Competitive Analysis, Channel Partners, Sales Process, Marketing Strategy, Sales
Education
University of Saint Thomas 1983 — 1986
B.S., Psychology
St. John's University 1981 — 1983
APAC Customer Services July 2014 - Present
Wells Fargo August 2013 - May 2014
Deluxe Corporation May 2012 - February 2013
Intelligent Document Technologies January 2011 - August 2011
Panasonic June 2008 - February 2009
Digi International 2003 - 2007
Digi International 1999 - 2002
Skills
Channel Management, Channel, Consultative Selling, Account Management, Product Marketing, Sales Presentations, Channel Marketing, Solution Selling, Direct Sales, Sales Management, Demand Generation, New Business Development, Wireless, Key Account Management, Multi-channel Marketing, Selling, Competitive Analysis, Channel Partners, Sales Process, Marketing Strategy, Sales
Education
University of Saint Thomas 1983 — 1986
B.S., Psychology
St. John's University 1981 — 1983
Gioia Olson Gioia Olson's APAC Customer Services Experience November 2011 - March 2012
Job Customer Service at Walgreens
Industry Consumer Services
Experience
Walgreens May 2012 - Present
Aerotek April 2012 - April 2012
APAC Customer Services November 2011 - March 2012
Food Safety Net Services June 2005 - April 2011
TJ Maxx October 2002 - June 2005
Skills
Customer Service, Laboratory Skills, Laboratory Technicians, Work Ethic, Passion for Helping..., Customer Oriented, Patience, Highly detail oriented, Determination to Succeed, Fast Learner, Well-organized, Work Very Well with..., Molecular Biology, Quality Assurance, PCR, FDA, Microbiology, Biology, Aseptic Technique, Laboratory, Dependable Team Player, Phone Etiquette
Education
Rasmussen College-Wisconsin 2011 — 2013
Associate's degree, Health Information/Medical Records Technology/Technician
University of Wisconsin-Green Bay 2001 — 2004
B.S, Human Biology
UW-Rock County 1998 — 2001
Associate of Science (A.S.), Biology, General
Walgreens May 2012 - Present
Aerotek April 2012 - April 2012
APAC Customer Services November 2011 - March 2012
Food Safety Net Services June 2005 - April 2011
TJ Maxx October 2002 - June 2005
Skills
Customer Service, Laboratory Skills, Laboratory Technicians, Work Ethic, Passion for Helping..., Customer Oriented, Patience, Highly detail oriented, Determination to Succeed, Fast Learner, Well-organized, Work Very Well with..., Molecular Biology, Quality Assurance, PCR, FDA, Microbiology, Biology, Aseptic Technique, Laboratory, Dependable Team Player, Phone Etiquette
Education
Rasmussen College-Wisconsin 2011 — 2013
Associate's degree, Health Information/Medical Records Technology/Technician
University of Wisconsin-Green Bay 2001 — 2004
B.S, Human Biology
UW-Rock County 1998 — 2001
Associate of Science (A.S.), Biology, General
Petra A. Huertas's APAC Customer Services Experience October 2013 - Present
Job Operations Manager at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services October 2013 - Present
APAC Customer Services September 2012 - October 2013
APAC Customer Services January 2013 - September 2013
APAC Customer Services December 2010 - October 2011
APAC Customer Services March 2009 - December 2010
APAC Customer Services February 2008 - December 2010
Executel Communications September 2007 - January 2008
Worcester Fights Back 1993 - 1995
Skills
Computer Proficiency, Training, Administrative..., Customer Service, Bilingual, Call Centers, Quality Assurance, Team Leadership, Performance Management, Customer Experience, Leadership, Customer Satisfaction, Recruiting, Customer Retention, Payroll, Workforce Management, Call Center, Employee Relations, BPO, Troubleshooting, Coaching, Team Building, Contact Centers, Inbound Marketing, Call Center Development, Vendor Management, Management, Employee Training, Outsourcing, Operations Management, Telemarketing, CRM, Process Improvement
Education
Worcester State College 1991 — 1993
Bachelor of Science (BS), Psychology
Quinsigamond Community College 1989 — 1991
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
APAC Customer Services October 2013 - Present
APAC Customer Services September 2012 - October 2013
APAC Customer Services January 2013 - September 2013
APAC Customer Services December 2010 - October 2011
APAC Customer Services March 2009 - December 2010
APAC Customer Services February 2008 - December 2010
Executel Communications September 2007 - January 2008
Worcester Fights Back 1993 - 1995
Skills
Computer Proficiency, Training, Administrative..., Customer Service, Bilingual, Call Centers, Quality Assurance, Team Leadership, Performance Management, Customer Experience, Leadership, Customer Satisfaction, Recruiting, Customer Retention, Payroll, Workforce Management, Call Center, Employee Relations, BPO, Troubleshooting, Coaching, Team Building, Contact Centers, Inbound Marketing, Call Center Development, Vendor Management, Management, Employee Training, Outsourcing, Operations Management, Telemarketing, CRM, Process Improvement
Education
Worcester State College 1991 — 1993
Bachelor of Science (BS), Psychology
Quinsigamond Community College 1989 — 1991
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Kirk Lovellette Kirk Lovellette's APAC Customer Services Experience August 2000 - May 2003
Job Vice President, IC Enterprises Inc
Industry Consumer Services
Experience
IC Enterprises Inc May 2012 - Present
Legacy True Turf & Solar June 2009 - March 2012
Cylex Signs November 2004 - November 2009
GoDaddy.com 2004 - 2009
APAC Customer Services August 2000 - May 2003
Consolidated Communications 1992 - 1998
Skills
Sales, Lead Generation, Sustainability, Leadership, Construction, Business Development, Customer Service, Renewable Energy, Business Process..., Strategic Planning, Customer Satisfaction, Call Centers, Analysis, Management, Marketing, New Business Development, Team Building, Account Management, Budgets, Sales Management, Contract Negotiation, Operations Management, Coaching, Negotiation, Team Leadership, Project Management, Marketing Strategy, Process Improvement, Sales Operations, Vendor Management, Customer Retention, CRM, Direct Sales, Sales Process
Education
Parkland College 1991 — 1993
IC Enterprises Inc May 2012 - Present
Legacy True Turf & Solar June 2009 - March 2012
Cylex Signs November 2004 - November 2009
GoDaddy.com 2004 - 2009
APAC Customer Services August 2000 - May 2003
Consolidated Communications 1992 - 1998
Skills
Sales, Lead Generation, Sustainability, Leadership, Construction, Business Development, Customer Service, Renewable Energy, Business Process..., Strategic Planning, Customer Satisfaction, Call Centers, Analysis, Management, Marketing, New Business Development, Team Building, Account Management, Budgets, Sales Management, Contract Negotiation, Operations Management, Coaching, Negotiation, Team Leadership, Project Management, Marketing Strategy, Process Improvement, Sales Operations, Vendor Management, Customer Retention, CRM, Direct Sales, Sales Process
Education
Parkland College 1991 — 1993
Ashley Jo Thompson Ashley Jo Thompson's APAC Customer Services Experience April 2008 - August 2009
Job at
Industry Libraries
Experience
Accokeek Foundation August 2014 - Present
DC Public Library June 2014 - Present
Ballou High School August 2011 - January 2014
Utica Observer-Dispatch September 2009 - May 2011
Foodshed Buying Club 2009 - 2011
APAC Customer Services April 2008 - August 2009
Skills
Customer Service, Curriculum Design, Customer Satisfaction, Call Center, Microsoft Word, PowerPoint, Public Speaking, Staff Development, Microsoft Office, Lesson Planning, Literacy, Education, Research, Data Entry, Social Media, Student Engagement, Arts Integration, Data Analysis, Written & Oral..., Inquiry-based Learning, Creative Writing, Animal Husbandry, Text Editing, Report Writing, Humanities, Literature, Community Outreach, Editing, Tutoring, Curriculum Development, Classroom
Education
Utica College 2004 — 2007
Bachelor of Arts (B.A.), English Language and Literature, General
Onondaga Community College 2001 — 2004
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Accokeek Foundation August 2014 - Present
DC Public Library June 2014 - Present
Ballou High School August 2011 - January 2014
Utica Observer-Dispatch September 2009 - May 2011
Foodshed Buying Club 2009 - 2011
APAC Customer Services April 2008 - August 2009
Skills
Customer Service, Curriculum Design, Customer Satisfaction, Call Center, Microsoft Word, PowerPoint, Public Speaking, Staff Development, Microsoft Office, Lesson Planning, Literacy, Education, Research, Data Entry, Social Media, Student Engagement, Arts Integration, Data Analysis, Written & Oral..., Inquiry-based Learning, Creative Writing, Animal Husbandry, Text Editing, Report Writing, Humanities, Literature, Community Outreach, Editing, Tutoring, Curriculum Development, Classroom
Education
Utica College 2004 — 2007
Bachelor of Arts (B.A.), English Language and Literature, General
Onondaga Community College 2001 — 2004
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Lonnie J. Edge Lonnie J. Edge's APAC Customer Services Experience May 1997 - March 2002
Job Expert Process Improvement & Customer Service Manager
Industry Management Consulting
Experience
Cavalry Staffing, LLC January 2014 - July 2014
R & L Trucking Company October 2008 - February 2013
Vonage Holdings December 2004 - August 2008
Norvergence April 2002 - November 2004
APAC Customer Services May 1997 - March 2002
Skills
Project Planning, Leadership, Telecommunications, VoIP, Customer Experience, Customer Service, Vendor Management, Call Center, Customer Satisfaction, Team Leadership, Customer Retention, Project Management, Program Management, Troubleshooting, Operations Management, Team Building, Product Management, Change Management, Process Improvement, Networking, Management, Training, Strategy, Call Centers, Business Development, Performance Management, Quality Assurance
Education
Essex County College 2008 — 2008
Certificate, Entrepeneurial Study Program, 3.7
Pima Community College 1998 — 2000
Business Management and Related Support Services, 3.1
University of Arizona 1990 — 1992
Associate of Science (A.S.), Environmental Science
Cavalry Staffing, LLC January 2014 - July 2014
R & L Trucking Company October 2008 - February 2013
Vonage Holdings December 2004 - August 2008
Norvergence April 2002 - November 2004
APAC Customer Services May 1997 - March 2002
Skills
Project Planning, Leadership, Telecommunications, VoIP, Customer Experience, Customer Service, Vendor Management, Call Center, Customer Satisfaction, Team Leadership, Customer Retention, Project Management, Program Management, Troubleshooting, Operations Management, Team Building, Product Management, Change Management, Process Improvement, Networking, Management, Training, Strategy, Call Centers, Business Development, Performance Management, Quality Assurance
Education
Essex County College 2008 — 2008
Certificate, Entrepeneurial Study Program, 3.7
Pima Community College 1998 — 2000
Business Management and Related Support Services, 3.1
University of Arizona 1990 — 1992
Associate of Science (A.S.), Environmental Science
Frances Moore Frances Moore's APAC Customer Services Experience October 2008 - December 2014
Job Supervisor PlanSmart Implementation at MetLife
Industry Insurance
Experience
MetLife December 2014 - Present
APAC Customer Services October 2008 - December 2014
Skills
Call Centers, BPO, Workforce Management, Outsourcing, Operations Management, Customer Satisfaction, Performance Management, Recruiting, Vendor Management, Process Improvement, Call Center Development, Talent Acquisition, Customer Experience, Management, Customer Service
Education
Queens University of Charlotte 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
UNCC 2006 — 2010
Bachelor of Arts (B.A.), Psychology and Criminal Justice
MetLife December 2014 - Present
APAC Customer Services October 2008 - December 2014
Skills
Call Centers, BPO, Workforce Management, Outsourcing, Operations Management, Customer Satisfaction, Performance Management, Recruiting, Vendor Management, Process Improvement, Call Center Development, Talent Acquisition, Customer Experience, Management, Customer Service
Education
Queens University of Charlotte 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
UNCC 2006 — 2010
Bachelor of Arts (B.A.), Psychology and Criminal Justice
Albert Santa Cruz Albert Santa Cruz's APAC Customer Services Experience September 2011 - February 2012
Job Rotorooter
Industry Warehousing
Experience
Roto-Rooter Plumbing and Drain Service February 2015 - Present
Plumbing Suppliers Inc June 2014 - January 2015
Advocare April 2014 - January 2015
Tucson Winnelson June 2013 - June 2014
Southwestern Mechanical Sales February 2012 - June 2013
Apac Customer Services September 2011 - February 2012
The Home Depot March 2011 - September 2011
Finley Distributing September 2005 - February 2010
Skills
Warehouse Management, Inventory Management, Customer Service, Stock Rotation, Forklift Operator, Palletizing, Pallet Jack, Electronics, Plumbing Fixtures, Dock Equipment, UPS Shipping, International Shipping, FedEx, Freight Transportation, Heavy Equipment, Heavy Lifting, Purchase Orders, Order Picking, Warehousing, Distribution Center..., Cycle Counting, Inventory Accuracy, Recieving, Freight, Physical Inventory, Inventory, Deliveries, Order Processing, Inventory Control, Warehouse Control, Unloading, Sales Order Processing, UPS systems, Shrinkage, Truckload, Materials Management, Truck Driving, Service Delivery, Transportation, Trucking, Shipping, Material Handling, Pricing, Sales, Forklift Operation
Education
Pima Community College 2013 — 2015
G.E.D.
Roto-Rooter Plumbing and Drain Service February 2015 - Present
Plumbing Suppliers Inc June 2014 - January 2015
Advocare April 2014 - January 2015
Tucson Winnelson June 2013 - June 2014
Southwestern Mechanical Sales February 2012 - June 2013
Apac Customer Services September 2011 - February 2012
The Home Depot March 2011 - September 2011
Finley Distributing September 2005 - February 2010
Skills
Warehouse Management, Inventory Management, Customer Service, Stock Rotation, Forklift Operator, Palletizing, Pallet Jack, Electronics, Plumbing Fixtures, Dock Equipment, UPS Shipping, International Shipping, FedEx, Freight Transportation, Heavy Equipment, Heavy Lifting, Purchase Orders, Order Picking, Warehousing, Distribution Center..., Cycle Counting, Inventory Accuracy, Recieving, Freight, Physical Inventory, Inventory, Deliveries, Order Processing, Inventory Control, Warehouse Control, Unloading, Sales Order Processing, UPS systems, Shrinkage, Truckload, Materials Management, Truck Driving, Service Delivery, Transportation, Trucking, Shipping, Material Handling, Pricing, Sales, Forklift Operation
Education
Pima Community College 2013 — 2015
G.E.D.
Rhonda Hernandez, MBA Rhonda Hernandez, MBA's APAC Customer Services Experience October 1996 - September 2004
Job Managed Services Consultant at BunnOMatic Corporation
Industry Higher Education
Experience
Spanish Interpreter January 2008 - Present
Hobby Horse House & Park Place November 2008 - January 2010
SASED May 2007 - May 2008
CSC June 2006 - August 2007
APAC Customer Services October 1996 - September 2004
Credit Bureau Collections August 1998 - May 2000
Cargill May 1994 - October 1996
Skills
Training Management, Spanish, Research, Public Speaking, Microsoft Office, Teaching, Event Planning, Customer Service, PowerPoint, Microsoft Excel, Data Analysis, Community Outreach, Marketing Strategy, Sales Management, Advertising, Business, SAP, Financial Analysis, Analitical, Payroll, Therapists, Advocacy, Bilingual-English/Spanis...
Education
University of Illinois Springfield 2010 — 2012
Master of Business Administration (M.B.A.)
Saint Louis University 2007 — 2009
Master's degree, Social Work
Spanish Interpreter January 2008 - Present
Hobby Horse House & Park Place November 2008 - January 2010
SASED May 2007 - May 2008
CSC June 2006 - August 2007
APAC Customer Services October 1996 - September 2004
Credit Bureau Collections August 1998 - May 2000
Cargill May 1994 - October 1996
Skills
Training Management, Spanish, Research, Public Speaking, Microsoft Office, Teaching, Event Planning, Customer Service, PowerPoint, Microsoft Excel, Data Analysis, Community Outreach, Marketing Strategy, Sales Management, Advertising, Business, SAP, Financial Analysis, Analitical, Payroll, Therapists, Advocacy, Bilingual-English/Spanis...
Education
University of Illinois Springfield 2010 — 2012
Master of Business Administration (M.B.A.)
Saint Louis University 2007 — 2009
Master's degree, Social Work
Tony Josato's APAC Customer Services Experience April 2000 - April 2004
Job Technical Account Manager at Thomson Reuters
Industry Computer Software
Experience
Thomson Reuters June 2014 - Present
Thomson Reuters July 2013 - June 2014
Thomson Reuters July 2011 - July 2013
Thomson Reuters April 2004 - June 2011
APAC Customer Services April 2000 - April 2004
Skills
Troubleshooting, Data Center, Windows Server, ITIL, Vendor Management, Siebel, Problem Management, Incident Management, SDLC, Active Directory, SharePoint, Technical Support, Disaster Recovery, IT Service Management, VMware, Visio, Networking, Operating Systems, IT Operations, Servers, System Deployment, Operations Management, Engineering
Education
Saint Louis University 2010 — 2013
Bachelor's degree, Organizational Leadership and Technology
University of Pittsburgh 1991 — 1996
Communications
Thomson Reuters June 2014 - Present
Thomson Reuters July 2013 - June 2014
Thomson Reuters July 2011 - July 2013
Thomson Reuters April 2004 - June 2011
APAC Customer Services April 2000 - April 2004
Skills
Troubleshooting, Data Center, Windows Server, ITIL, Vendor Management, Siebel, Problem Management, Incident Management, SDLC, Active Directory, SharePoint, Technical Support, Disaster Recovery, IT Service Management, VMware, Visio, Networking, Operating Systems, IT Operations, Servers, System Deployment, Operations Management, Engineering
Education
Saint Louis University 2010 — 2013
Bachelor's degree, Organizational Leadership and Technology
University of Pittsburgh 1991 — 1996
Communications
Lindsey Trapp Lindsey Trapp's APAC Customer Services Experience November 2012 - October 2014
Job Law Enforcement
Industry Law Enforcement
Experience
Arizona Superior Court October 2014 - Present
APAC Customer Services November 2012 - October 2014
Aerotek Commercial Staffing October 2011 - November 2012
La Petite Academy August 2006 - January 2011
US Army January 2003 - January 2006
Skills
Employee Relations, Onboarding, Interviews, Training, Contract Recruitment, Talent Management, Microsoft Office, Employee Training, Benefits Administration, Leadership, Coaching, Team Building, New Hire Orientations, Personnel Selection, Public Speaking, Temporary Staffing, Microsoft Excel, Leadership Development, College Recruiting, Career Development, Management, Performance Management, Payroll, Background Checks, Behavioral Interviewing, Cold Calling, Corporate Recruiting, Full-life Cycle..., Hiring, Interview Preparation, Job Coaching, Job Descriptions
Education
University of Arizona 2010 — 2011
Bachelor of Arts, Psychology
Pima Community College 2008 — 2010
Associates, Liberal Arts
Arizona Superior Court October 2014 - Present
APAC Customer Services November 2012 - October 2014
Aerotek Commercial Staffing October 2011 - November 2012
La Petite Academy August 2006 - January 2011
US Army January 2003 - January 2006
Skills
Employee Relations, Onboarding, Interviews, Training, Contract Recruitment, Talent Management, Microsoft Office, Employee Training, Benefits Administration, Leadership, Coaching, Team Building, New Hire Orientations, Personnel Selection, Public Speaking, Temporary Staffing, Microsoft Excel, Leadership Development, College Recruiting, Career Development, Management, Performance Management, Payroll, Background Checks, Behavioral Interviewing, Cold Calling, Corporate Recruiting, Full-life Cycle..., Hiring, Interview Preparation, Job Coaching, Job Descriptions
Education
University of Arizona 2010 — 2011
Bachelor of Arts, Psychology
Pima Community College 2008 — 2010
Associates, Liberal Arts
Dustin Morriss Dustin Morriss's APAC Customer Services Experience 1998 - 2000
Job Experienced Call Center Operations Executive
Industry Executive Office
Experience
Rigel Craft LLC September 2014 - Present
Oklahoma Blood Institute 2007 - October 2011
The Blood Alliance 2005 - 2007
American Red Cross 2004 - 2005
Automated Research and Marketing 2000 - 2003
APAC Customer Services 1998 - 2000
West Teleservices 1997 - 1999
Education
Oklahoma City Community College
University of Arkansas at Ft. Smith
Wurzburg American High School
Rigel Craft LLC September 2014 - Present
Oklahoma Blood Institute 2007 - October 2011
The Blood Alliance 2005 - 2007
American Red Cross 2004 - 2005
Automated Research and Marketing 2000 - 2003
APAC Customer Services 1998 - 2000
West Teleservices 1997 - 1999
Education
Oklahoma City Community College
University of Arkansas at Ft. Smith
Wurzburg American High School
Ray Chavez Ray Chavez's APAC Customer Services Experience April 2010 - November 2010
Job Retired
Industry Information Technology and Services
Experience
Uplift Education June 2012 - June 2014
Stream Global Services November 2010 - September 2011
APAC Customer Services April 2010 - November 2010
American General Life Companies July 2006 - June 2009
Software Spectrum July 2004 - March 2006
StorageTek, Inc – Dallas, TX October 2003 - July 2004
Spectrum Contact Services September 1998 - October 2003
MCI Systemhouse – Dallas, TX January 1996 - August 1998
Perot Systems Corporation – Dallas, TX January 1995 - January 1996
Anthem Health Systems – Dallas, TX June 1985 - January 1995
Skills
Process Improvement, Quality Assurance, Team Building, Six Sigma, Problem Solving, Coaching, Planning, Integration, Talent Management, Cost Containment, Call Center, Vendor Management, BPO, Mentoring, Operations Management, Change Management, Customer Satisfaction, Customer Relations, Performance Management, Program Management, Quality Management, Team Leadership, Business Process..., Cross-functional Team..., Strategic Planning, Business Strategy, Leadership Development, Business Management, Team Management, Customer Experience, Outsourcing, Business Analysis, Client Interfacing, Learning Management, Training & Development, Project Implementation, Project Planning, CRM, Management, Call Centers, Customer Service, Project Management, Human Resources, Analysis, Employee Training, Executive Management, Strategy, Budgets, Business Process, Forecasting
Education
Oklahoma State University 1972 — 1976
Bachelor of Science, Secondary Education
Uplift Education June 2012 - June 2014
Stream Global Services November 2010 - September 2011
APAC Customer Services April 2010 - November 2010
American General Life Companies July 2006 - June 2009
Software Spectrum July 2004 - March 2006
StorageTek, Inc – Dallas, TX October 2003 - July 2004
Spectrum Contact Services September 1998 - October 2003
MCI Systemhouse – Dallas, TX January 1996 - August 1998
Perot Systems Corporation – Dallas, TX January 1995 - January 1996
Anthem Health Systems – Dallas, TX June 1985 - January 1995
Skills
Process Improvement, Quality Assurance, Team Building, Six Sigma, Problem Solving, Coaching, Planning, Integration, Talent Management, Cost Containment, Call Center, Vendor Management, BPO, Mentoring, Operations Management, Change Management, Customer Satisfaction, Customer Relations, Performance Management, Program Management, Quality Management, Team Leadership, Business Process..., Cross-functional Team..., Strategic Planning, Business Strategy, Leadership Development, Business Management, Team Management, Customer Experience, Outsourcing, Business Analysis, Client Interfacing, Learning Management, Training & Development, Project Implementation, Project Planning, CRM, Management, Call Centers, Customer Service, Project Management, Human Resources, Analysis, Employee Training, Executive Management, Strategy, Budgets, Business Process, Forecasting
Education
Oklahoma State University 1972 — 1976
Bachelor of Science, Secondary Education
Cheryl Noel Cheryl Noel's APAC Customer Services Experience September 2014 - March 2015
Job Team Manager at APAC Customer Service
Industry Financial Services
Experience
Miss Greater Worcester February 2012 - Present
APAC Customer Services September 2014 - March 2015
Zero Chaos ( BNY Mellon ) February 2014 - May 2014
TD July 2011 - August 2012
PNC Global Investment Services December 1998 - October 2009
Skills
Account Management, Leadership Development, Banking, Credit, Risk Management, Financial Services, Equities, Relationship Management, Portfolio Management, Customer Service, Process Improvement, Leadership, Management, Training, Call Centers, Project Management, Business Development, Strategic Partnerships, Human Resources, Talent Management, Interviews, Talent Acquisition, CRM, Mutual Funds, Vendor Management, Team Leadership, Microsoft Excel, Time Management, Recruiting, Customer Experience, Microsoft Office, Team Building, Sales, Operations Management
Education
Quinsigamond Community College 2000 — 2010
Business, 4.0 GPA
Holy Name CCHS
Miss Greater Worcester February 2012 - Present
APAC Customer Services September 2014 - March 2015
Zero Chaos ( BNY Mellon ) February 2014 - May 2014
TD July 2011 - August 2012
PNC Global Investment Services December 1998 - October 2009
Skills
Account Management, Leadership Development, Banking, Credit, Risk Management, Financial Services, Equities, Relationship Management, Portfolio Management, Customer Service, Process Improvement, Leadership, Management, Training, Call Centers, Project Management, Business Development, Strategic Partnerships, Human Resources, Talent Management, Interviews, Talent Acquisition, CRM, Mutual Funds, Vendor Management, Team Leadership, Microsoft Excel, Time Management, Recruiting, Customer Experience, Microsoft Office, Team Building, Sales, Operations Management
Education
Quinsigamond Community College 2000 — 2010
Business, 4.0 GPA
Holy Name CCHS
Katy Whittaker Katy Whittaker's APAC Customer Services Experience October 2010 - June 2013
Job Temp at Dependable Personnel Inc
Industry Marketing and Advertising
Experience
Dependable Personnel Inc December 2014 - Present
LivingSocial July 2013 - December 2014
APAC Customer Services October 2010 - June 2013
Skills
Customer Service, Customer Satisfaction, Social Media, Sales, Account Management, Social Networking, Leadership, Time Management, Event Management, Sales Management, Training, CRM, Editing, Facebook, Salesforce.com, Strategy, Office Equipment, Computer Proficiency, Accounting, Higher Education, Fundraising, General Ledger, Grant Writing, Keyboards, Legal Writing, Legal Research, Microsoft Office, Microsoft Word, Outlook, Public Speaking, Research, Teaching, Troubleshooting, Creative Writing, Writing, Youth Mentoring
Education
Pima Community College 2014 — 2016
Legal Assistant/Paralegal
Dependable Personnel Inc December 2014 - Present
LivingSocial July 2013 - December 2014
APAC Customer Services October 2010 - June 2013
Skills
Customer Service, Customer Satisfaction, Social Media, Sales, Account Management, Social Networking, Leadership, Time Management, Event Management, Sales Management, Training, CRM, Editing, Facebook, Salesforce.com, Strategy, Office Equipment, Computer Proficiency, Accounting, Higher Education, Fundraising, General Ledger, Grant Writing, Keyboards, Legal Writing, Legal Research, Microsoft Office, Microsoft Word, Outlook, Public Speaking, Research, Teaching, Troubleshooting, Creative Writing, Writing, Youth Mentoring
Education
Pima Community College 2014 — 2016
Legal Assistant/Paralegal
Lori Fraser Lori Fraser's APAC Customer Services Experience June 2001 - December 2002
Job Director of Human Resources at GrandBrands
Industry Furniture
Experience
GrandBrands 2014 - Present
Canon Information Technology Services December 2002 - 2014
APAC Customer Services June 2001 - December 2002
GE June 1990 - March 2001
Skills
Performance Management, Training, Human Resources, Temporary Placement, Employee Engagement, Employee Benefits, Call Centers, Team Leadership, Team Building, Recruiting, Applicant Tracking..., Succession Planning, Employee Relations, Management Development, Quality Assurance, Management, Process Improvement, Deferred Compensation, Change Management, College Recruiting, Hiring, Leadership, Talent Management, Program Management, Customer Service, Strategic Planning, Onboarding, HRIS, Personnel Management, Talent Acquisition, Budgets, Interviews, Sales, Organizational..., Employee Training, Leadership Development, Coaching, Benefits Administration, Vendor Management, Payroll, New Hire Orientations, FMLA, Workforce Planning, HR Policies, Conflict Resolution, Compensation & Benefit, Technical Recruiting, PeopleSoft, Career Development
Education
Saint Leo University 2012 — 2014
Master of Business Administration (M.B.A.), Human Resources Administration
Oklahoma State University 1982 — 1984
GrandBrands 2014 - Present
Canon Information Technology Services December 2002 - 2014
APAC Customer Services June 2001 - December 2002
GE June 1990 - March 2001
Skills
Performance Management, Training, Human Resources, Temporary Placement, Employee Engagement, Employee Benefits, Call Centers, Team Leadership, Team Building, Recruiting, Applicant Tracking..., Succession Planning, Employee Relations, Management Development, Quality Assurance, Management, Process Improvement, Deferred Compensation, Change Management, College Recruiting, Hiring, Leadership, Talent Management, Program Management, Customer Service, Strategic Planning, Onboarding, HRIS, Personnel Management, Talent Acquisition, Budgets, Interviews, Sales, Organizational..., Employee Training, Leadership Development, Coaching, Benefits Administration, Vendor Management, Payroll, New Hire Orientations, FMLA, Workforce Planning, HR Policies, Conflict Resolution, Compensation & Benefit, Technical Recruiting, PeopleSoft, Career Development
Education
Saint Leo University 2012 — 2014
Master of Business Administration (M.B.A.), Human Resources Administration
Oklahoma State University 1982 — 1984
Kelli Rixie Kelli Rixie's APAC Customer Services Experience August 2012 - Present
Job Telephone banker at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services August 2012 - Present
JPMorgan Chase 2012 - Present
McDonald's Corporation April 2007 - September 2009
Education
Rasmussen College-Illinois 2010 — 2011
APAC Customer Services August 2012 - Present
JPMorgan Chase 2012 - Present
McDonald's Corporation April 2007 - September 2009
Education
Rasmussen College-Illinois 2010 — 2011
Amie Lahren Amie Lahren's APAC Customer Services Experience April 2012 - September 2012
Job Office Manager at The Village Family Service Center
Industry Individual & Family Services
Experience
The Village Family Service Center September 2012 - Present
APAC Customer Services April 2012 - September 2012
Paces Lodging August 2007 - April 2012
Paces Lodging July 2004 - August 2007
Skills
Inventory Management, Purchasing, Vendor Relationships, Accounts Payable, Accounts Receivable, Communication Skills, Organization, Interviewing Skills, Employee Training, Supervisory Experience, Financial Reporting, Time Management, Microsoft Office, Administrative..., Budgets, Sales Operations
Education
Rasmussen College-North Dakota 2011 — 2012
Bachelor's degree, Business Administration and Management, General
Rasmussen College-North Dakota 2009 — 2011
Associate's degree, Business Administration and Management, General
The Village Family Service Center September 2012 - Present
APAC Customer Services April 2012 - September 2012
Paces Lodging August 2007 - April 2012
Paces Lodging July 2004 - August 2007
Skills
Inventory Management, Purchasing, Vendor Relationships, Accounts Payable, Accounts Receivable, Communication Skills, Organization, Interviewing Skills, Employee Training, Supervisory Experience, Financial Reporting, Time Management, Microsoft Office, Administrative..., Budgets, Sales Operations
Education
Rasmussen College-North Dakota 2011 — 2012
Bachelor's degree, Business Administration and Management, General
Rasmussen College-North Dakota 2009 — 2011
Associate's degree, Business Administration and Management, General
Brian Johnston's APAC Customer Services Experience January 2011 - October 2011
Job Former Financial Services Professional at New York Life Insurance Company
Industry Financial Services
Experience
Humana August 2014 - Present
New York Life Insurance Company 2013 - August 2014
Kforce April 2013 - June 2013
Total Quality Logistics September 2012 - April 2013
Tau Kappa Epsilon Fraternity 2004 - 2013
Aeropostale June 2012 - September 2012
The Buckle November 2011 - June 2012
APAC Customer Services January 2011 - October 2011
Motoralex, S.A. March 2009 - December 2010
Saint Leo University October 2004 - April 2008
Skills
Access, Word, Excel, Outlook, HTML, Retail, Sales Management, Team Leadership, Store21 POS, Supply Chain, 3PL, Logistic Support, Sales, Freight Brokerage, Microsoft Word, Microsoft Excel, Time Management, Customer Service, Business Development, Cold Calling, Call Centers, Customer Satisfaction, Spanish, Inventory Management, Team Building, Lead Generation, Social Networking, Microsoft Office, Account Management, Telephone Skills, Recruiting, Teamwork, Networking, Operations Management, Logistics, Leadership, Strategy, Forecasting
Education
CMS 2000 — 2004
Saint Leo University 2004 — 2008
Bachelor of Science (BS), Computer Information Systems
Saint Leo University 2004 — 2008
Bachelor of Arts, International Hospitality and Tourism
Saint Leo University 2004 — 2008
Bachelor of Science, Computer Information Systems
Humana August 2014 - Present
New York Life Insurance Company 2013 - August 2014
Kforce April 2013 - June 2013
Total Quality Logistics September 2012 - April 2013
Tau Kappa Epsilon Fraternity 2004 - 2013
Aeropostale June 2012 - September 2012
The Buckle November 2011 - June 2012
APAC Customer Services January 2011 - October 2011
Motoralex, S.A. March 2009 - December 2010
Saint Leo University October 2004 - April 2008
Skills
Access, Word, Excel, Outlook, HTML, Retail, Sales Management, Team Leadership, Store21 POS, Supply Chain, 3PL, Logistic Support, Sales, Freight Brokerage, Microsoft Word, Microsoft Excel, Time Management, Customer Service, Business Development, Cold Calling, Call Centers, Customer Satisfaction, Spanish, Inventory Management, Team Building, Lead Generation, Social Networking, Microsoft Office, Account Management, Telephone Skills, Recruiting, Teamwork, Networking, Operations Management, Logistics, Leadership, Strategy, Forecasting
Education
CMS 2000 — 2004
Saint Leo University 2004 — 2008
Bachelor of Science (BS), Computer Information Systems
Saint Leo University 2004 — 2008
Bachelor of Arts, International Hospitality and Tourism
Saint Leo University 2004 — 2008
Bachelor of Science, Computer Information Systems
Tina Torres Tina Torres's APAC Customer Services Experience March 2010 - July 2012
Job Recruitment Services
Industry Human Resources
Experience
IBM July 2012 - Present
APAC Customer Services March 2010 - July 2012
CyraCom July 2005 - December 2009
Spherion April 2005 - July 2005
PlaneTechs (Evergreen) January 2005 - April 2005
Target July 2000 - December 2004
Skills
Full-cycle Recruiting, Recruitment/Retention, Employee Referral..., Interviewing, Applicant Tracking..., Process Development, Talent Acquisition, Strategic Sourcing, New Hire Orientations, Staff Development, Forecasting, Community Relations, Job Fairs, Hiring Practices, People Skills, HRIS, Employee Engagement, Results Analysis, Process Improvement, Resume Mining, Interviews, Analysis, Technical Recruiting, Resume, Talent Management, Human Resources, Personnel Management, Employee Relations, Recruiting, Contract Recruitment, SDLC, Hiring, Temporary Placement, Onboarding, Sourcing, Process Simulation, Community Development, College Recruiting, Internet Recruiting, Taleo
Education
Pima Community College
Certificate of Human Resources, Human Resources
Pima Community College
AA, Sociology
Pima Community College
Certificate, Substance Abuse Prevention
IBM July 2012 - Present
APAC Customer Services March 2010 - July 2012
CyraCom July 2005 - December 2009
Spherion April 2005 - July 2005
PlaneTechs (Evergreen) January 2005 - April 2005
Target July 2000 - December 2004
Skills
Full-cycle Recruiting, Recruitment/Retention, Employee Referral..., Interviewing, Applicant Tracking..., Process Development, Talent Acquisition, Strategic Sourcing, New Hire Orientations, Staff Development, Forecasting, Community Relations, Job Fairs, Hiring Practices, People Skills, HRIS, Employee Engagement, Results Analysis, Process Improvement, Resume Mining, Interviews, Analysis, Technical Recruiting, Resume, Talent Management, Human Resources, Personnel Management, Employee Relations, Recruiting, Contract Recruitment, SDLC, Hiring, Temporary Placement, Onboarding, Sourcing, Process Simulation, Community Development, College Recruiting, Internet Recruiting, Taleo
Education
Pima Community College
Certificate of Human Resources, Human Resources
Pima Community College
AA, Sociology
Pima Community College
Certificate, Substance Abuse Prevention
John Paul Velasquez John Paul Velasquez's APAC Customer Services Experience October 2006 - June 2007
Job Computer Technician at Catalina Foothills School District
Industry Information Technology and Services
Experience
TUSD 2009 - Present
Catalina Foothills School District October 2007 - Present
APAC Customer Services October 2006 - June 2007
INFONXX October 2005 - February 2007
University of Arizona Foundation July 2004 - October 2005
University of Arizona Foundation October 2001 - October 2003
Education
University of Phoenix 2009 — 2011
Bachelors, Information Technology, Security
Pima Community College
TUSD 2009 - Present
Catalina Foothills School District October 2007 - Present
APAC Customer Services October 2006 - June 2007
INFONXX October 2005 - February 2007
University of Arizona Foundation July 2004 - October 2005
University of Arizona Foundation October 2001 - October 2003
Education
University of Phoenix 2009 — 2011
Bachelors, Information Technology, Security
Pima Community College
Daniel Baker Daniel Baker's APAC Customer Services Experience October 1998 - December 2000
Job Project Manager / IT Supervisor at Arizona Public Service (APS)
Industry Information Technology and Services
Experience
Arizona Public Service (APS) July 2012 - Present
Fox Broadcasting Company November 2010 - Present
EDMC March 2010 - November 2010
US Airways June 2007 - September 2010
Choice Hotels International 2007 - 2007
Afni September 2002 - July 2006
Stream Global Services December 2000 - July 2002
APAC Customer Services October 1998 - December 2000
Skills
Project Management, Possible ESP, Analysis, Business Analysis, Business Intelligence, Business Process, CRM, Call Center, Call Centers, Change Management, Cisco Technologies, Customer Service, Databases, Forecasting, IT Strategy, Leadership, Management, Operations Management, Outsourcing, Process Improvement, Program Management, Project Planning, Recruiting, Risk Management, SDLC, Scrum, SharePoint, Software Documentation, Software Project..., Training, Vendor Management, Workforce Management
Education
Pima Community College 1994 — 1998
N/A, Business & Accounting
Arizona Public Service (APS) July 2012 - Present
Fox Broadcasting Company November 2010 - Present
EDMC March 2010 - November 2010
US Airways June 2007 - September 2010
Choice Hotels International 2007 - 2007
Afni September 2002 - July 2006
Stream Global Services December 2000 - July 2002
APAC Customer Services October 1998 - December 2000
Skills
Project Management, Possible ESP, Analysis, Business Analysis, Business Intelligence, Business Process, CRM, Call Center, Call Centers, Change Management, Cisco Technologies, Customer Service, Databases, Forecasting, IT Strategy, Leadership, Management, Operations Management, Outsourcing, Process Improvement, Program Management, Project Planning, Recruiting, Risk Management, SDLC, Scrum, SharePoint, Software Documentation, Software Project..., Training, Vendor Management, Workforce Management
Education
Pima Community College 1994 — 1998
N/A, Business & Accounting
Tiffany Bassett's APAC Customer Services Experience July 2010 - May 2013
Job Customer service at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services July 2010 - May 2013
AAA Cleaning Service January 2005 - October 2009
Education
Rasmussen College-Minnesota
APAC Customer Services July 2010 - May 2013
AAA Cleaning Service January 2005 - October 2009
Education
Rasmussen College-Minnesota
Rebecca Tease Rebecca Tease's APAC Customer Services Experience August 2009 - November 2013
Job Economic Support Specialist at Brown County Human Services
Industry Individual & Family Services
Experience
Brown County November 2013 - Present
APAC Customer Services August 2009 - November 2013
New Community Shelter October 2009 - October 2010
Habush Habush & Rottier S.C. May 2006 - October 2009
Skills
Government Programs, Public Policy, Case Managment, Public Health, Financial Assistance, Call Centers, Customer Experience, Customer Satisfaction, Time Management, Team Leadership, Training, Performance Management, Coaching, Telecommunications, Process Improvement, Quality Assurance, Interviews, Leadership Development, Public Speaking, Event Planning
Education
Saint Mary's College 2005 — 2009
Bachelor of Arts (BA), Poliical Science, Sociology, Italian
East High School 2001 — 2005
High School
Brown County November 2013 - Present
APAC Customer Services August 2009 - November 2013
New Community Shelter October 2009 - October 2010
Habush Habush & Rottier S.C. May 2006 - October 2009
Skills
Government Programs, Public Policy, Case Managment, Public Health, Financial Assistance, Call Centers, Customer Experience, Customer Satisfaction, Time Management, Team Leadership, Training, Performance Management, Coaching, Telecommunications, Process Improvement, Quality Assurance, Interviews, Leadership Development, Public Speaking, Event Planning
Education
Saint Mary's College 2005 — 2009
Bachelor of Arts (BA), Poliical Science, Sociology, Italian
East High School 2001 — 2005
High School
Ashley Huempfner's APAC Customer Services Experience April 2011 - August 2011
Job Personal Care Worker at ResCare
Industry Hospital & Health Care
Experience
ResCare June 2013 - Present
Rasmussen College March 2013 - Present
Baylake Bank August 2011 - March 2013
APAC Customer Services April 2011 - August 2011
Walmart July 2010 - April 2011
Suamico Ale House and Conference Center- CEC October 2008 - July 2010
Skills
PowerPoint
Education
Rasmussen College-Wisconsin 2012 — 2013
Registered Nursing/Registered Nurse
ResCare June 2013 - Present
Rasmussen College March 2013 - Present
Baylake Bank August 2011 - March 2013
APAC Customer Services April 2011 - August 2011
Walmart July 2010 - April 2011
Suamico Ale House and Conference Center- CEC October 2008 - July 2010
Skills
PowerPoint
Education
Rasmussen College-Wisconsin 2012 — 2013
Registered Nursing/Registered Nurse
Jordan Strowder Jordan Strowder's APAC Customer Services Experience August 2013 - Present
Job Recruiter at APAC Customer Services
Industry Human Resources
Experience
APAC Customer Services August 2013 - Present
APAC Customer Services May 2013 - Present
SotaRico, LLC. 2010 - Present
Holiday Companies July 2012 - September 2013
Cerenity Senior Care July 2010 - August 2011
Time Communications August 2006 - May 2010
Skills
Microsoft Office, Dreamweaver, ACT National Career..., POS, PI Systems, Infinity Intelligent..., Typing, Data Entry, Self Management, Highly motivated..., Time Management, Hiring, Sales, Call Centers, Leadership, Customer Service, Social Media, Management, Process Scheduler
Education
Saint Paul College-A Community and Technical College 2009 — 2012
Associate of Arts and Sciences (AAS), Human Resources Management and Services, A
Saint Paul College-A Community and Technical College 2009 — 2012
Associate of Science (A.S.), Business Administration, Management and Operations, A
APAC Customer Services August 2013 - Present
APAC Customer Services May 2013 - Present
SotaRico, LLC. 2010 - Present
Holiday Companies July 2012 - September 2013
Cerenity Senior Care July 2010 - August 2011
Time Communications August 2006 - May 2010
Skills
Microsoft Office, Dreamweaver, ACT National Career..., POS, PI Systems, Infinity Intelligent..., Typing, Data Entry, Self Management, Highly motivated..., Time Management, Hiring, Sales, Call Centers, Leadership, Customer Service, Social Media, Management, Process Scheduler
Education
Saint Paul College-A Community and Technical College 2009 — 2012
Associate of Arts and Sciences (AAS), Human Resources Management and Services, A
Saint Paul College-A Community and Technical College 2009 — 2012
Associate of Science (A.S.), Business Administration, Management and Operations, A
David McKim David McKim's APAC Customer Services Experience November 2009 - April 2010
Job Student at Pima Community College
Industry Internet
Experience
S Rank Games January 2010 - Present
APAC Customer Services November 2009 - April 2010
Asia Buffet June 2007 - July 2009
Skills
Web Design, Website Development, Web Development, Listening Skills, Speed Reading, Sketching, Drawing Skills, Artistry, Social Networking, Home Networking, Business Networking, IP Networking, Programming, Computer Repair, Computer Hardware, Computer Literate, Computer Science, Video Games, Video Blogging, Blogging, Microsoft Office, Adobe Software, Macromedia, Literature, Writing Skills, Resume Writing, Writing, Creative Writing
Education
Pima Community College 2010 — 2011
Pima Community College
S Rank Games January 2010 - Present
APAC Customer Services November 2009 - April 2010
Asia Buffet June 2007 - July 2009
Skills
Web Design, Website Development, Web Development, Listening Skills, Speed Reading, Sketching, Drawing Skills, Artistry, Social Networking, Home Networking, Business Networking, IP Networking, Programming, Computer Repair, Computer Hardware, Computer Literate, Computer Science, Video Games, Video Blogging, Blogging, Microsoft Office, Adobe Software, Macromedia, Literature, Writing Skills, Resume Writing, Writing, Creative Writing
Education
Pima Community College 2010 — 2011
Pima Community College
Marie Arnold Marie Arnold's APAC Customer Services Experience January 2001 - February 2003
Job Owner of Titi Tea Garden Speciality Teas
Industry Food & Beverages
Experience
Titi Tea Garden Specialty Teas March 2011 - Present
Maclean-Fogg Company March 2003 - November 2011
APAC Customer Services January 2001 - February 2003
Skills
Payroll Processing, General Ledger, Problem Solving, Customer Service, Mergers, Teamwork, Accounting, Continuous Improvement, Benefit Administration, Compliance, Payroll, Internal Audit, Benefits Administration, Lawson, Reconciliation, Excel, Documentation, Administration, Account Reconciliation
Education
Roosevelt University
Bachelor of Science, Psychology
Titi Tea Garden Specialty Teas March 2011 - Present
Maclean-Fogg Company March 2003 - November 2011
APAC Customer Services January 2001 - February 2003
Skills
Payroll Processing, General Ledger, Problem Solving, Customer Service, Mergers, Teamwork, Accounting, Continuous Improvement, Benefit Administration, Compliance, Payroll, Internal Audit, Benefits Administration, Lawson, Reconciliation, Excel, Documentation, Administration, Account Reconciliation
Education
Roosevelt University
Bachelor of Science, Psychology
Tim Krouse Tim Krouse's APAC Customer Services Experience February 2014 - June 2014
Job at
Industry Retail
Experience
Fleet Electrical Svc July 2015 - Present
Pay by plate Massachusetts June 2014 - Present
Pacific Sunwear June 2011 - Present
Metropark October 2008 - Present
Metroparkusa 2008 - Present
APAC Customer Services February 2014 - June 2014
True Religion Brand Jeans November 2011 - June 2013
American Eagle Outfitters August 2003 - September 2009
Education
Quinsigamond Community College 2000 — 2002
Associates, Graphic arts
Fleet Electrical Svc July 2015 - Present
Pay by plate Massachusetts June 2014 - Present
Pacific Sunwear June 2011 - Present
Metropark October 2008 - Present
Metroparkusa 2008 - Present
APAC Customer Services February 2014 - June 2014
True Religion Brand Jeans November 2011 - June 2013
American Eagle Outfitters August 2003 - September 2009
Education
Quinsigamond Community College 2000 — 2002
Associates, Graphic arts
Heidt Williams Heidt Williams's APAC Customer Services Experience July 2013 - Present
Job Health Plan Advisor at APAC Customer Services
Industry Insurance
Experience
APAC Customer Services July 2013 - Present
PMA USA January 2011 - March 2013
AXA Equitable May 1999 - October 2009
Skills
Customer Service, Sales, Networking, Insurance, Life Insurance, Health Insurance, Quality Assurance, Help Desk Support, Oracle
Education
University of North Carolina at Charlotte 1995 — 1996
Business Admin, Economics
Presbyterian College 1991 — 1993
Myers Park High School
APAC Customer Services July 2013 - Present
PMA USA January 2011 - March 2013
AXA Equitable May 1999 - October 2009
Skills
Customer Service, Sales, Networking, Insurance, Life Insurance, Health Insurance, Quality Assurance, Help Desk Support, Oracle
Education
University of North Carolina at Charlotte 1995 — 1996
Business Admin, Economics
Presbyterian College 1991 — 1993
Myers Park High School
Christopher Salvatore's APAC Customer Services Experience March 2012 - March 2014
Job Vice President, Workforce Solutions at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions March 2014 - Present
APAC Customer Services March 2012 - March 2014
NCO Financial Systems February 2004 - March 2012
APAC Customer Services, Inc May 2000 - September 2003
Skills
Outsourcing, Call Center, Workforce Management, Management, Program Management, Forecasting, Contact Centers, Call Centers, Vendor Management, Operations Management, Strategic Planning, Account Management, Business Development, Leadership, Customer Satisfaction, Strategy, Sales, Telecommunications, Team Building, Budgets, Training, Performance Management, IEX, BPO, CRM, Integration, Process Improvement, Customer Experience, Executive Management, Coaching, Team Leadership, Business Process..., Change Management, Team Management, Call Center Development, Customer Retention, Inbound Marketing, Cross-functional Team..., Service Delivery, Recruiting, Offshoring, Avaya, Human Resources, Employee Engagement, P&L Management, ACD, Business Analysis, Telemarketing, Employee Relations, IVR
Education
Paul Smith's College 1994 — 1996
Expert Global Solutions March 2014 - Present
APAC Customer Services March 2012 - March 2014
NCO Financial Systems February 2004 - March 2012
APAC Customer Services, Inc May 2000 - September 2003
Skills
Outsourcing, Call Center, Workforce Management, Management, Program Management, Forecasting, Contact Centers, Call Centers, Vendor Management, Operations Management, Strategic Planning, Account Management, Business Development, Leadership, Customer Satisfaction, Strategy, Sales, Telecommunications, Team Building, Budgets, Training, Performance Management, IEX, BPO, CRM, Integration, Process Improvement, Customer Experience, Executive Management, Coaching, Team Leadership, Business Process..., Change Management, Team Management, Call Center Development, Customer Retention, Inbound Marketing, Cross-functional Team..., Service Delivery, Recruiting, Offshoring, Avaya, Human Resources, Employee Engagement, P&L Management, ACD, Business Analysis, Telemarketing, Employee Relations, IVR
Education
Paul Smith's College 1994 — 1996
Jax K Jax K's APAC Customer Services Experience May 2014 - May 2015
Job Stay at home mom at Home
Industry Arts and Crafts
Experience
Home May 2015 - Present
APAC Customer Services May 2014 - May 2015
GoJet Airlines September 2012 - February 2014
Sally Beauty May 2011 - September 2012
Education
Rock Valley College 2011 — 2012
Home May 2015 - Present
APAC Customer Services May 2014 - May 2015
GoJet Airlines September 2012 - February 2014
Sally Beauty May 2011 - September 2012
Education
Rock Valley College 2011 — 2012
Tasharea Reid's APAC Customer Services Experience August 2013 - March 2014
Job Owner at JVA Apparels
Industry Retail
Experience
JVA Apparels March 2015 - Present
Aerotek October 2014 - February 2015
TZ Insurance Solutions August 2014 - September 2014
APAC Customer Services August 2013 - March 2014
Connextions September 2010 - October 2012
Primerica June 2011 - August 2011
AIL Insurance May 2010 - September 2010
Select Staffing November 2008 - January 2009
Skills
Data Entry, Insurance, Typing, Customer Relations, Compliance, Health Insurance, Life Insurance, Windows 7, Windows Vista, Windows XP Pro, Microsoft Office, Microsoft Word, Notary Public, Retail Sales, Retail Buying
Education
Rowan-Cabarrus Community College 2015 — 2017
Associate's degree, Business, Management, Marketing, and Retail
Penn Foster 2013 — 2014
Medical Insurance Specialist/Medical Biller
South Rowan High 2001 — 2004
Diploma
JVA Apparels March 2015 - Present
Aerotek October 2014 - February 2015
TZ Insurance Solutions August 2014 - September 2014
APAC Customer Services August 2013 - March 2014
Connextions September 2010 - October 2012
Primerica June 2011 - August 2011
AIL Insurance May 2010 - September 2010
Select Staffing November 2008 - January 2009
Skills
Data Entry, Insurance, Typing, Customer Relations, Compliance, Health Insurance, Life Insurance, Windows 7, Windows Vista, Windows XP Pro, Microsoft Office, Microsoft Word, Notary Public, Retail Sales, Retail Buying
Education
Rowan-Cabarrus Community College 2015 — 2017
Associate's degree, Business, Management, Marketing, and Retail
Penn Foster 2013 — 2014
Medical Insurance Specialist/Medical Biller
South Rowan High 2001 — 2004
Diploma
Denise Lisenbey Denise Lisenbey's APAC Customer Services Experience November 2014 - Present
Job
Industry Retail
Experience
APAC Customer Services November 2014 - Present
WAL MART November 2012 - Present
Super 8 January 2009 - July 2009
ARKANSAS TOMATO SHIPPERS, LLC June 1989 - July 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Pima Community College 2009 — 2013
MEDICAL ASSISTANT, Nursing Education
WATSON CHAPEL ACADEMY 1983 — 1985
APAC Customer Services November 2014 - Present
WAL MART November 2012 - Present
Super 8 January 2009 - July 2009
ARKANSAS TOMATO SHIPPERS, LLC June 1989 - July 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Pima Community College 2009 — 2013
MEDICAL ASSISTANT, Nursing Education
WATSON CHAPEL ACADEMY 1983 — 1985
Sarah Longenecker's APAC Customer Services Experience May 2012 - November 2012
Job Marketing Coordinator/ Graphic Designer / Social Media Manager at QuakeWrap, Inc.
Industry Construction
Experience
QuakeWrap, Inc. October 2014 - Present
QuakeWrap, Inc. June 2013 - October 2014
APAC Customer Services May 2012 - November 2012
Agero, Inc. July 2001 - December 2011
ORC International November 2000 - April 2001
Fry's Food and Drug November 1998 - November 2000
Skills
Independent Thinking, Critical Thinking, Creativity Skills, Organization Skills, Graphic Design, Adobe Creative Suite, Microsoft Word, Social Media, Social Networking, Communication, Writing, Social Media Blogging, Creative Writing, Facebook Marketing, Social Media Marketing, Marketing Research, Marketing Strategy, Marketing Budget..., Advertising, Copywriting, Visual Communication, Logo Design, Photoshop, Illustrator, InDesign, Spreadsheets, Microsoft Excel, PowerPoint, Digital Photography, Video Production, Video Editing, Audio Engineering, Instagram, Twitter, Google+
Education
Pima Community College 1999 — 2009
Associate of Applied Science, Digital Arts, Design
QuakeWrap, Inc. October 2014 - Present
QuakeWrap, Inc. June 2013 - October 2014
APAC Customer Services May 2012 - November 2012
Agero, Inc. July 2001 - December 2011
ORC International November 2000 - April 2001
Fry's Food and Drug November 1998 - November 2000
Skills
Independent Thinking, Critical Thinking, Creativity Skills, Organization Skills, Graphic Design, Adobe Creative Suite, Microsoft Word, Social Media, Social Networking, Communication, Writing, Social Media Blogging, Creative Writing, Facebook Marketing, Social Media Marketing, Marketing Research, Marketing Strategy, Marketing Budget..., Advertising, Copywriting, Visual Communication, Logo Design, Photoshop, Illustrator, InDesign, Spreadsheets, Microsoft Excel, PowerPoint, Digital Photography, Video Production, Video Editing, Audio Engineering, Instagram, Twitter, Google+
Education
Pima Community College 1999 — 2009
Associate of Applied Science, Digital Arts, Design
Joseph Grande's APAC Customer Services Experience June 2014 - September 2014
Job Resident Director at Buffalo State College
Industry Higher Education
Experience
Buffalo State College August 2015 - Present
State University of New York at Oswego May 2015 - August 2015
State University of New York at Oswego January 2015 - May 2015
State University of New York at Oswego September 2013 - May 2015
APAC Customer Services June 2014 - September 2014
Onondaga Community College January 2013 - August 2013
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Teamwork, Social Media, Public Speaking, Time Management, Team Leadership, Teaching
Education
State University of New York College at Buffalo 2015 — 2017
Master of Science (M.S.), Higher Education & Student Affairs Administration
State University of New York College at Oswego 2013 — 2015
Bachelor of Arts (B.A.), Sociology
Onondaga Community College 2011 — 2013
Associate of Science (A.S.), Human Services/Social Work
Buffalo State College August 2015 - Present
State University of New York at Oswego May 2015 - August 2015
State University of New York at Oswego January 2015 - May 2015
State University of New York at Oswego September 2013 - May 2015
APAC Customer Services June 2014 - September 2014
Onondaga Community College January 2013 - August 2013
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Teamwork, Social Media, Public Speaking, Time Management, Team Leadership, Teaching
Education
State University of New York College at Buffalo 2015 — 2017
Master of Science (M.S.), Higher Education & Student Affairs Administration
State University of New York College at Oswego 2013 — 2015
Bachelor of Arts (B.A.), Sociology
Onondaga Community College 2011 — 2013
Associate of Science (A.S.), Human Services/Social Work
Eileen Marie Koehler Eileen Marie Koehler's APAC Customer Services Experience September 2012 - August 2013
Job Seeking Employment
Industry Human Resources
Experience
Currently unemployed - looking for a job December 2014 - Present
Shutterfly Inc. October 2013 - January 2014
Mood Media 2014 - 2014
APAC Customer Services September 2012 - August 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, Outlook, Teamwork, Troubleshooting, Data Entry, Access, Computer Hardware, Call Center Operations, Multi-line Phone, Workflow Management, Problem Solving
Education
Brick Memorial High School 2003 — 2007
High School, General Studies
Ocean County Vocational-Technical School
Medical Secretary/Admin, Medical Admin
Currently unemployed - looking for a job December 2014 - Present
Shutterfly Inc. October 2013 - January 2014
Mood Media 2014 - 2014
APAC Customer Services September 2012 - August 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, Outlook, Teamwork, Troubleshooting, Data Entry, Access, Computer Hardware, Call Center Operations, Multi-line Phone, Workflow Management, Problem Solving
Education
Brick Memorial High School 2003 — 2007
High School, General Studies
Ocean County Vocational-Technical School
Medical Secretary/Admin, Medical Admin
Clarissa Sirios's APAC Customer Services Experience November 2011 - March 2012
Job Technical Recruiter
Industry Staffing and Recruiting
Experience
Seven Seven Softwares March 2015 - Present
Artizen October 2012 - July 2014
Amtec Inc. June 2012 - July 2014
APAC Customer Services November 2011 - March 2012
Ikon Solutions Asia January 2010 - February 2010
Skills
Sourcing, Human Resources, Screening Resumes, Employee Relations, Staffing Services, Talent Management, IT Recruitment, Screening, Benefits Negotiation, Job Descriptions, Management, Passive Sourcing, Job Fairs, Talent Acquisition, Job Analysis, RPO, Job Search Strategies, Training, Boolean Searching, Labor Code, Applicant Tracking..., Social Media, Recruitment Advertising, IT Sourcing, Technical Recruiting, Temporary Placement, Hiring, Interviews, Recruiting
Education
Polytechnic University of the Philippines 2008 — 2012
Bachelor of Science in Business Administration, Human Resources Development Management
Seven Seven Softwares March 2015 - Present
Artizen October 2012 - July 2014
Amtec Inc. June 2012 - July 2014
APAC Customer Services November 2011 - March 2012
Ikon Solutions Asia January 2010 - February 2010
Skills
Sourcing, Human Resources, Screening Resumes, Employee Relations, Staffing Services, Talent Management, IT Recruitment, Screening, Benefits Negotiation, Job Descriptions, Management, Passive Sourcing, Job Fairs, Talent Acquisition, Job Analysis, RPO, Job Search Strategies, Training, Boolean Searching, Labor Code, Applicant Tracking..., Social Media, Recruitment Advertising, IT Sourcing, Technical Recruiting, Temporary Placement, Hiring, Interviews, Recruiting
Education
Polytechnic University of the Philippines 2008 — 2012
Bachelor of Science in Business Administration, Human Resources Development Management
Robin Leach's APAC Customer Services Experience July 1995 - May 2003
Job Customer Service Team Lead at Blackhawk Network
Industry Financial Services
Experience
Wildflower Village October 2015 - Present
Zen Spirit December 2014 - Present
Blackhawk Network March 2013 - Present
Law Offices of Logar & Pulver October 2011 - January 2012
Primerica July 2011 - December 2011
Applied Staffing Solutions June 2005 - October 2011
The Call Center April 2004 - April 2005
APAC Customer Services July 1995 - May 2003
Skills
Human Resources, Recruiting, Employee Relations, Interviews, Onboarding, Applicant Tracking..., Customer Service, Talent Acquisition, Leadership, Leadership Development, HRIS, Temporary Placement, Employee Training, Payroll, Training, Performance Management, Cold Calling, Employee Benefits, Organizational..., Benefits Administration, Technical Recruiting, New Hire Orientations, HR Policies, Temporary Staffing, Coaching, Personnel Management, Workforce Planning, Staffing Services, Hiring, Deferred Compensation, Customer Satisfaction, Sales, Sales Operations, Management, Team Building, Team Leadership, Process Improvement, Microsoft Office
Education
Carl Albert high school 1984 — 1986
High School Diploma, Theatre/Theater
Rose State College
Theater, Psychology
Wildflower Village October 2015 - Present
Zen Spirit December 2014 - Present
Blackhawk Network March 2013 - Present
Law Offices of Logar & Pulver October 2011 - January 2012
Primerica July 2011 - December 2011
Applied Staffing Solutions June 2005 - October 2011
The Call Center April 2004 - April 2005
APAC Customer Services July 1995 - May 2003
Skills
Human Resources, Recruiting, Employee Relations, Interviews, Onboarding, Applicant Tracking..., Customer Service, Talent Acquisition, Leadership, Leadership Development, HRIS, Temporary Placement, Employee Training, Payroll, Training, Performance Management, Cold Calling, Employee Benefits, Organizational..., Benefits Administration, Technical Recruiting, New Hire Orientations, HR Policies, Temporary Staffing, Coaching, Personnel Management, Workforce Planning, Staffing Services, Hiring, Deferred Compensation, Customer Satisfaction, Sales, Sales Operations, Management, Team Building, Team Leadership, Process Improvement, Microsoft Office
Education
Carl Albert high school 1984 — 1986
High School Diploma, Theatre/Theater
Rose State College
Theater, Psychology
Anthony Milton, MBA Anthony Milton, MBA's APAC Customer Services Experience February 2002 - September 2003
Job Senior Financial Analyst
Industry Accounting
Experience
Volkswagen AG February 2014 - August 2014
Walgreens January 2013 - July 2013
Chicago Housing Authority 2008 - 2012
CHAC, Inc. March 2004 - May 2008
APAC Customer Services February 2002 - September 2003
Skills
Strategy, Management, Forecasting, PowerPoint, Managerial Finance, Financial Modeling, Budgeting, Variance Analysis, Strategic Initiatives, Performance Analysis, Management Reporting, Process Improvement, Documentation, Cash Flow, Financial Analysis, Financial Risk, Operational Risk, Business Requirements, IT Capital Planning, Capital & Expense..., Project Cost, Customer Profitability, Capital Budgeting, DCF Valuation, NPV, WACC, IRR, EBITDA, Return on Investment, Competitive Analysis, Finance, Cost Of Capital, Pricing, Gross Profit Analysis, Cost Planning, Corporate Finance, Consulting, Financial Forecasting, P&L, Accounting, General Ledger, Internal Controls, Oracle Discoverer, Business Objects, Golden 6, Mintec, SQL, Excel models, Excel Pivot
Education
Quinlan School of Business, Loyola University Chicago 2013 — 2015
Master of Business Administration (MBA)
University of Wisconsin
Bachelor of Science (BS), Finance
Volkswagen AG February 2014 - August 2014
Walgreens January 2013 - July 2013
Chicago Housing Authority 2008 - 2012
CHAC, Inc. March 2004 - May 2008
APAC Customer Services February 2002 - September 2003
Skills
Strategy, Management, Forecasting, PowerPoint, Managerial Finance, Financial Modeling, Budgeting, Variance Analysis, Strategic Initiatives, Performance Analysis, Management Reporting, Process Improvement, Documentation, Cash Flow, Financial Analysis, Financial Risk, Operational Risk, Business Requirements, IT Capital Planning, Capital & Expense..., Project Cost, Customer Profitability, Capital Budgeting, DCF Valuation, NPV, WACC, IRR, EBITDA, Return on Investment, Competitive Analysis, Finance, Cost Of Capital, Pricing, Gross Profit Analysis, Cost Planning, Corporate Finance, Consulting, Financial Forecasting, P&L, Accounting, General Ledger, Internal Controls, Oracle Discoverer, Business Objects, Golden 6, Mintec, SQL, Excel models, Excel Pivot
Education
Quinlan School of Business, Loyola University Chicago 2013 — 2015
Master of Business Administration (MBA)
University of Wisconsin
Bachelor of Science (BS), Finance
Giselle Ramos Giselle Ramos's APAC Customer Services Experience February 2011 - September 2013
Job Human Resource Professional
Industry Human Resources
Experience
Expert Global Solutions September 2013 - Present
APAC Customer Services February 2011 - September 2013
Skills
Performance Management, Call Center, Recruiting, Microsoft Office, Interviews, Team Building, Customer Service, Call Centers, Human Resources, Microsoft Excel, Applicant Tracking..., PowerPoint, Onboarding, Payroll, Time Management, Employee Benefits, Employee Relations, Training
Education
Saint Leo University 2015 — 2017
Bachelor of Arts (BA), Human Resources Management and Services
Hillsborough Community College 2010 — 2013
Associate of Arts (A.A.), Mass Communication/Media Studies
Expert Global Solutions September 2013 - Present
APAC Customer Services February 2011 - September 2013
Skills
Performance Management, Call Center, Recruiting, Microsoft Office, Interviews, Team Building, Customer Service, Call Centers, Human Resources, Microsoft Excel, Applicant Tracking..., PowerPoint, Onboarding, Payroll, Time Management, Employee Benefits, Employee Relations, Training
Education
Saint Leo University 2015 — 2017
Bachelor of Arts (BA), Human Resources Management and Services
Hillsborough Community College 2010 — 2013
Associate of Arts (A.A.), Mass Communication/Media Studies
Jack McKinnon Jack McKinnon's APAC Customer Services Experience 2004 - 2004
Job Principal Consultant at Marengo Systems
Industry Computer Software
Experience
TeleTech June 2015 - Present
Marengo Systems August 2014 - June 2015
Southern California Edison (SCE) 2008 - 2013
e7 Architecture Studio 2006 - 2007
Decore-ative Specialties 2005 - 2005
APAC Customer Services 2004 - 2004
Vision X, Inc. 2004 - 2004
TeleTech 1998 - 2003
Unipac Services 1998 - 1998
Procard 1995 - 1998
Skills
Microsoft Project, Adult Education, Blended Learning, Instructional Design, TESOL, E-Learning, Instructor-led Training, Vendor Management, Curriculum Development, Teaching Adults, Quality Assurance, Business Analysis, Testing, Software Project..., Requirements Analysis, SDLC, Technical Writing, Technology Needs...
Education
UC Riverside Extension 2013 — 2013
Certificate, Geographic Information Systems
Regis University 1995 — 1997
Master of Science (MS), Information Systems
University of Louisville 1974 — 1977
Bachelor's degree, Applied Science (Mechanical Engineering)
TeleTech June 2015 - Present
Marengo Systems August 2014 - June 2015
Southern California Edison (SCE) 2008 - 2013
e7 Architecture Studio 2006 - 2007
Decore-ative Specialties 2005 - 2005
APAC Customer Services 2004 - 2004
Vision X, Inc. 2004 - 2004
TeleTech 1998 - 2003
Unipac Services 1998 - 1998
Procard 1995 - 1998
Skills
Microsoft Project, Adult Education, Blended Learning, Instructional Design, TESOL, E-Learning, Instructor-led Training, Vendor Management, Curriculum Development, Teaching Adults, Quality Assurance, Business Analysis, Testing, Software Project..., Requirements Analysis, SDLC, Technical Writing, Technology Needs...
Education
UC Riverside Extension 2013 — 2013
Certificate, Geographic Information Systems
Regis University 1995 — 1997
Master of Science (MS), Information Systems
University of Louisville 1974 — 1977
Bachelor's degree, Applied Science (Mechanical Engineering)
Brandy K. Gutierrez's APAC Customer Services Experience August 2015 - Present
Job Client Solutions Manager
Industry Outsourcing/Offshoring
Experience
APAC Customer Services August 2015 - Present
Expert Global Solutions August 2015 - Present
Expert Global Solutions September 1996 - August 2015
Skills
Team Building, Vendor Management, Customer Service, Call Centers, Management, Process Improvement, Customer Satisfaction, Operations Management, Leadership, Employee Relations, Human Resources, Sales, Recruiting, Workforce Management, Forecasting
Education
Pima Community College 2000 — 2004
Business Management
Pima Community College 2000 — 2004
Bachelor's degree, Business Administration, Management and Operations
APAC Customer Services August 2015 - Present
Expert Global Solutions August 2015 - Present
Expert Global Solutions September 1996 - August 2015
Skills
Team Building, Vendor Management, Customer Service, Call Centers, Management, Process Improvement, Customer Satisfaction, Operations Management, Leadership, Employee Relations, Human Resources, Sales, Recruiting, Workforce Management, Forecasting
Education
Pima Community College 2000 — 2004
Business Management
Pima Community College 2000 — 2004
Bachelor's degree, Business Administration, Management and Operations
Tracy Pratt Tracy Pratt's APAC Customer Services Experience June 1996 - December 1996
Job Product Manager at Fusionfarm
Industry Marketing and Advertising
Experience
Fusionfarm March 2015 - Present
Amperage Marketing April 2014 - February 2015
Henry Russell Bruce Advertising September 2012 - April 2014
Kylo Interactive June 2009 - September 2012
Gazette Communications March 2009 - June 2009
Gazette Communications September 2008 - February 2009
Gazette Communications April 1998 - September 2008
Gazette Communications January 1997 - March 1998
APAC Customer Services June 1996 - December 1996
The Daily Register, Portage, WI June 1994 - June 1996
Skills
Content Strategy, Social Media Marketing, Editing, Product Development, Email Marketing, healthcare marketing, Writing, SEO, Web Services, Web Content, Project Management, Web Project Management, B2B Marketing, Business Strategy, Content Auditing, Content Marketing, SEO copywriting, Content Development, Keyword Research, New Media Consulting, Marketing, Online Marketing, Marketing Communications, Advertising, Copy Editing, Google Analytics, Social Media, SEM, Digital Strategy, User Experience, Brand Development, Lead Generation
Education
Roosevelt University 1986 — 1987
B.A.
University of Illinois at Chicago 1981 — 1985
Fusionfarm March 2015 - Present
Amperage Marketing April 2014 - February 2015
Henry Russell Bruce Advertising September 2012 - April 2014
Kylo Interactive June 2009 - September 2012
Gazette Communications March 2009 - June 2009
Gazette Communications September 2008 - February 2009
Gazette Communications April 1998 - September 2008
Gazette Communications January 1997 - March 1998
APAC Customer Services June 1996 - December 1996
The Daily Register, Portage, WI June 1994 - June 1996
Skills
Content Strategy, Social Media Marketing, Editing, Product Development, Email Marketing, healthcare marketing, Writing, SEO, Web Services, Web Content, Project Management, Web Project Management, B2B Marketing, Business Strategy, Content Auditing, Content Marketing, SEO copywriting, Content Development, Keyword Research, New Media Consulting, Marketing, Online Marketing, Marketing Communications, Advertising, Copy Editing, Google Analytics, Social Media, SEM, Digital Strategy, User Experience, Brand Development, Lead Generation
Education
Roosevelt University 1986 — 1987
B.A.
University of Illinois at Chicago 1981 — 1985
Lorena Scott's APAC Customer Services Experience July 2011 - August 2013
Job Medicare Sales Specialist at Health First
Industry Insurance
Experience
Health First September 2013 - Present
APAC Customer Services July 2011 - August 2013
Security Plus Federal Credit Union - Baltimore, MD October 2007 - December 2009
Department of Health and Mental Hygiene - Baltimore, MD 2007 - 2007
Skills
Call Centers, BPO, Workforce Management, Performance Management, Contact Centers, Customer Experience, Call Center Development, Training, Customer Satisfaction, Training Delivery, Employee Engagement, Employee Relations, Process Improvement, Training Needs Analysis, Inbound Marketing, Medicare, Medicare Advantage, Insurance, Sales, Telemarketing, Customer Service, CRM, Employee Training, Soft Skills, Vendor Management, Hiring, Customer Retention, Team Building, Healthcare
Education
Penn State University
University of Maryland Baltimore County
Health First September 2013 - Present
APAC Customer Services July 2011 - August 2013
Security Plus Federal Credit Union - Baltimore, MD October 2007 - December 2009
Department of Health and Mental Hygiene - Baltimore, MD 2007 - 2007
Skills
Call Centers, BPO, Workforce Management, Performance Management, Contact Centers, Customer Experience, Call Center Development, Training, Customer Satisfaction, Training Delivery, Employee Engagement, Employee Relations, Process Improvement, Training Needs Analysis, Inbound Marketing, Medicare, Medicare Advantage, Insurance, Sales, Telemarketing, Customer Service, CRM, Employee Training, Soft Skills, Vendor Management, Hiring, Customer Retention, Team Building, Healthcare
Education
Penn State University
University of Maryland Baltimore County
Brenda Preciado's APAC Customer Services Experience December 2011 - February 2015
Job Technical Recruiter at Link Technologies
Industry Staffing and Recruiting
Experience
Link Technologies March 2015 - Present
APAC Customer Services December 2011 - February 2015
Parallel Employment Group June 2007 - September 2011
American Family Insurance August 2005 - June 2007
Skills
Recruiting, Talent Acquisition, Onboarding, Technical Recruiting, Employee Relations, Applicant Tracking..., Internet Recruiting, Training, Job Fairs, Temporary Placement, College Recruiting, Screening, Sourcing, Staffing Services, Corporate Recruiting, Contract Recruitment, Performance Management, Benefits Negotiation, High Volume Staffing, Business Development
Education
CA School of Court Reporting
Orange Coast College
Link Technologies March 2015 - Present
APAC Customer Services December 2011 - February 2015
Parallel Employment Group June 2007 - September 2011
American Family Insurance August 2005 - June 2007
Skills
Recruiting, Talent Acquisition, Onboarding, Technical Recruiting, Employee Relations, Applicant Tracking..., Internet Recruiting, Training, Job Fairs, Temporary Placement, College Recruiting, Screening, Sourcing, Staffing Services, Corporate Recruiting, Contract Recruitment, Performance Management, Benefits Negotiation, High Volume Staffing, Business Development
Education
CA School of Court Reporting
Orange Coast College
Titania DeVane's APAC Customer Services Experience July 1999 - July 2007
Job Client Advisor at The Omnia Group
Industry Management Consulting
Experience
The Omnia Group September 2008 - Present
JCPenney August 2007 - September 2008
APAC Customer Services July 1999 - July 2007
Piercing Pagoda July 1992 - June 1998
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, PowerPoint, Marketing, Coaching, Team Building, Sales Management, Microsoft Word, Leadership, Strategic Planning, Business Development, Negotiation, Account Management, Training, Customer Retention, Team Leadership, Public Speaking, Customer Satisfaction, Management, Leadership Development
Education
Old Dominion University
Human Service Counseling
Thomas Nelson Community College
A.A.S, Human Services
University of South Florida
Human Resources Management/Personnel Administration, General
The Omnia Group September 2008 - Present
JCPenney August 2007 - September 2008
APAC Customer Services July 1999 - July 2007
Piercing Pagoda July 1992 - June 1998
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, PowerPoint, Marketing, Coaching, Team Building, Sales Management, Microsoft Word, Leadership, Strategic Planning, Business Development, Negotiation, Account Management, Training, Customer Retention, Team Leadership, Public Speaking, Customer Satisfaction, Management, Leadership Development
Education
Old Dominion University
Human Service Counseling
Thomas Nelson Community College
A.A.S, Human Services
University of South Florida
Human Resources Management/Personnel Administration, General
Aaron Ziegler Aaron Ziegler's APAC Customer Services Experience March 2014 - July 2014
Job Student at Rock Valley College
Industry Machinery
Experience
APAC Customer Services March 2014 - July 2014
Olsa Resources October 2013 - December 2013
Olsa Resources October 2013 - December 2013
Olsa Resources March 2012 - March 2013
Olsa Resources November 2011 - December 2011
Skills
Automative Assembly, CNC Machinery, Retail, clean up crew, Sales, Problem Solving, Sales Management, Negotiation, Customer Satisfaction, Customer Service
Education
Rock Valley College 2013 — 2014
Certification in CNC Machinery, CNC Machinery
Hiawatha High School 2004 — 2008
APAC Customer Services March 2014 - July 2014
Olsa Resources October 2013 - December 2013
Olsa Resources October 2013 - December 2013
Olsa Resources March 2012 - March 2013
Olsa Resources November 2011 - December 2011
Skills
Automative Assembly, CNC Machinery, Retail, clean up crew, Sales, Problem Solving, Sales Management, Negotiation, Customer Satisfaction, Customer Service
Education
Rock Valley College 2013 — 2014
Certification in CNC Machinery, CNC Machinery
Hiawatha High School 2004 — 2008
Amanda Tackett Amanda Tackett's APAC Customer Services Experience February 2013 - Present
Job Human Resources Generalist at Expert Global Solutions
Industry Human Resources
Experience
APAC Customer Services February 2013 - Present
APAC Customer Services March 2012 - February 2013
Skills
Hiring, Applicant Tracking..., Technical Recruiting, Internet Recruiting, Staffing Services, Contract Recruitment, Talent Acquisition, Screening Resumes, Onboarding, Human Resources, New Hire Orientations, College Recruiting, Staff Augmentation, Program Management
Education
Rasmussen College-Florida 2013 — 2014
Bachelors of Arts, Human Resources and Organizational Leadership
APAC Customer Services February 2013 - Present
APAC Customer Services March 2012 - February 2013
Skills
Hiring, Applicant Tracking..., Technical Recruiting, Internet Recruiting, Staffing Services, Contract Recruitment, Talent Acquisition, Screening Resumes, Onboarding, Human Resources, New Hire Orientations, College Recruiting, Staff Augmentation, Program Management
Education
Rasmussen College-Florida 2013 — 2014
Bachelors of Arts, Human Resources and Organizational Leadership
Jackie Hallmark Jackie Hallmark's APAC Customer Services Experience September 2005 - November 2007
Job IT Support Analyst at Just Energy
Industry Oil & Energy
Experience
Just Energy June 2012 - Present
Fulcrum Energy June 2010 - June 2012
Amigo Energy August 2009 - June 2010
Amigo Energy November 2007 - August 2009
Digital Depot October 2002 - April 2008
APAC Customer Services September 2005 - November 2007
Skills
Process Improvement, Visio, Analysis, Customer Service, Strategic Planning, IT Management, Disaster Recovery, Change Management, Business Process..., Project Management, Team Building, Call Centers, Team Leadership, SharePoint, Software Documentation, System Administration, Technical Support, Telecommunications, Mergers & Acquisitions, Integration, Security, MS Project, Vendor Management, Costs Analysis, ITIL, SDLC, Dialer Management, Contact Center..., Data Center, Business Process, Databases, Information Technology, Help Desk Support, Operating Systems, Requirements Analysis, Systems Analysis, Business Intelligence, Data Analysis, Sales, Leadership, Management, Business Analysis, Microsoft Office, Business Development, Account Management
Education
Our Lady of the Lake University 2012 — 2014
Master of Science (M.S.), Computer and Information Systems & Security/Information Assurance
Our Lady of the Lake University
Bachelor of Business Administration (BBA), Human Resource Management
Texas A&M University-Corpus Christi
Management Information Systems
Just Energy June 2012 - Present
Fulcrum Energy June 2010 - June 2012
Amigo Energy August 2009 - June 2010
Amigo Energy November 2007 - August 2009
Digital Depot October 2002 - April 2008
APAC Customer Services September 2005 - November 2007
Skills
Process Improvement, Visio, Analysis, Customer Service, Strategic Planning, IT Management, Disaster Recovery, Change Management, Business Process..., Project Management, Team Building, Call Centers, Team Leadership, SharePoint, Software Documentation, System Administration, Technical Support, Telecommunications, Mergers & Acquisitions, Integration, Security, MS Project, Vendor Management, Costs Analysis, ITIL, SDLC, Dialer Management, Contact Center..., Data Center, Business Process, Databases, Information Technology, Help Desk Support, Operating Systems, Requirements Analysis, Systems Analysis, Business Intelligence, Data Analysis, Sales, Leadership, Management, Business Analysis, Microsoft Office, Business Development, Account Management
Education
Our Lady of the Lake University 2012 — 2014
Master of Science (M.S.), Computer and Information Systems & Security/Information Assurance
Our Lady of the Lake University
Bachelor of Business Administration (BBA), Human Resource Management
Texas A&M University-Corpus Christi
Management Information Systems
Tyler Robinette Tyler Robinette's APAC Customer Services Experience February 2004 - October 2006
Job General Adjuster Norcross
Industry Insurance
Experience
Norcross February 2015 - Present
Farmers Insurance January 2012 - January 2015
Chili's Grill and Bar July 2007 - February 2012
Landreth and Associates CPAs February 2007 - April 2008
APAC Customer Services February 2004 - October 2006
Skills
Customer Service, Claims Handling, Claims Management, Claims Investigations, Insurance, Commercial Insurance, Casualty Insurance, Property Damage, General Insurance, Claim, Subrogation, Strategic Planning
Education
Oklahoma State University 2008 — 2010
Bachelor of Science, Political Science
Oklahoma City Community College
Associates of Science, Diversified Studies
Westmoore High School
High School Diploma
Norcross February 2015 - Present
Farmers Insurance January 2012 - January 2015
Chili's Grill and Bar July 2007 - February 2012
Landreth and Associates CPAs February 2007 - April 2008
APAC Customer Services February 2004 - October 2006
Skills
Customer Service, Claims Handling, Claims Management, Claims Investigations, Insurance, Commercial Insurance, Casualty Insurance, Property Damage, General Insurance, Claim, Subrogation, Strategic Planning
Education
Oklahoma State University 2008 — 2010
Bachelor of Science, Political Science
Oklahoma City Community College
Associates of Science, Diversified Studies
Westmoore High School
High School Diploma
Megan Hopfensperger Megan Hopfensperger's APAC Customer Services Experience June 2006 - February 2009
Job Brand Ambassador
Industry Consumer Services
Experience
West Corporation January 2010 - Present
Miles Kimball August 2009 - January 2010
APAC Customer Services June 2006 - February 2009
Shopko October 2003 - June 2006
Skills
LexisNexis, Microsoft Access, Microsoft Excel, Time Management, LexisNexis TimeMap, Customer Service, Customer Experience, Retail, Sales, Data Entry, Call Centers, Customer Satisfaction, Telephone Skills, Marketing, Microsoft Word, Outlook, Customer Retention
Education
Rasmussen College-Wisconsin 2013 — 2014
Associate of Applied Science, Paralegal
University of Wisconsin-Green Bay 2004 — 2006
Brillion High School 2000 — 2004
West Corporation January 2010 - Present
Miles Kimball August 2009 - January 2010
APAC Customer Services June 2006 - February 2009
Shopko October 2003 - June 2006
Skills
LexisNexis, Microsoft Access, Microsoft Excel, Time Management, LexisNexis TimeMap, Customer Service, Customer Experience, Retail, Sales, Data Entry, Call Centers, Customer Satisfaction, Telephone Skills, Marketing, Microsoft Word, Outlook, Customer Retention
Education
Rasmussen College-Wisconsin 2013 — 2014
Associate of Applied Science, Paralegal
University of Wisconsin-Green Bay 2004 — 2006
Brillion High School 2000 — 2004
Chloe Ford Chloe Ford's APAC Customer Services Experience December 2013 - February 2014
Job Verizon Wireless Customer Care Representative at Verizon Wireless
Industry Telecommunications
Experience
Verizon Wireless March 2014 - Present
APAC Customer Services December 2013 - February 2014
Skills
Problem Solving, Collaborative Problem..., Drawing, Fine Art, People Skills, Compassion, Business Understanding
Education
Pima Community College 2013 — 2014
Cienega High School 2010 — 2014
Verizon Wireless March 2014 - Present
APAC Customer Services December 2013 - February 2014
Skills
Problem Solving, Collaborative Problem..., Drawing, Fine Art, People Skills, Compassion, Business Understanding
Education
Pima Community College 2013 — 2014
Cienega High School 2010 — 2014
David Doohen David Doohen's APAC Customer Services Experience February 2012 - Present
Job APAC GiAM Program Manager | Microsoft Corporation
Industry Computer Software
Experience
APAC Customer Services February 2012 - Present
SEI LLC (Microsoft) 2007 - Present
Target September 2006 - March 2007
AT&T October 2002 - April 2006
Qwest Communications May 2000 - April 2002
US Army March 1996 - May 2000
Skills
Troubleshooting, Cloud Computing, Avaya, Project Management, TCP/IP, Microsoft Technologies, Data Center, Team Leadership, CCNA, ITIL, Microsoft Certified...
Education
Saint Mary's University of Minnesota 2000 — 2003
BS, Information Technology
APAC Customer Services February 2012 - Present
SEI LLC (Microsoft) 2007 - Present
Target September 2006 - March 2007
AT&T October 2002 - April 2006
Qwest Communications May 2000 - April 2002
US Army March 1996 - May 2000
Skills
Troubleshooting, Cloud Computing, Avaya, Project Management, TCP/IP, Microsoft Technologies, Data Center, Team Leadership, CCNA, ITIL, Microsoft Certified...
Education
Saint Mary's University of Minnesota 2000 — 2003
BS, Information Technology
Francine Grossi's APAC Customer Services Experience November 2000 - August 2001
Job Payroll Lead at Accretive Health
Industry Packaging and Containers
Experience
Accretive Health April 2011 - Present
Rio Tinto Alcan April 2005 - Present
Loyola University Medical Center October 2002 - April 2005
Pactiv August 2001 - May 2002
APAC Customer Services November 2000 - August 2001
The St Paul Companies September 1999 - October 2000
American National Can 1994 - 1999
American National Can 1989 - 1999
Skills
Employee Benefits, HRIS, Payroll, Human Resources, Employee Relations, New Hire Orientations, Process Improvement, Invoicing, Training, Policy, Management, General Ledger, Account Reconciliation, Interviews, Performance Management, Customer Service, FMLA, Labor Relations, Auditing, Benefits Administration, Accounting, PeopleSoft, Onboarding, Team Building, Open Enrollment, Outlook, Leadership, Financial Analysis, Organizational..., Recruiting, Applicant Tracking...
Education
Oakton Community College 1980 — 1984
Maine West High School
Accretive Health April 2011 - Present
Rio Tinto Alcan April 2005 - Present
Loyola University Medical Center October 2002 - April 2005
Pactiv August 2001 - May 2002
APAC Customer Services November 2000 - August 2001
The St Paul Companies September 1999 - October 2000
American National Can 1994 - 1999
American National Can 1989 - 1999
Skills
Employee Benefits, HRIS, Payroll, Human Resources, Employee Relations, New Hire Orientations, Process Improvement, Invoicing, Training, Policy, Management, General Ledger, Account Reconciliation, Interviews, Performance Management, Customer Service, FMLA, Labor Relations, Auditing, Benefits Administration, Accounting, PeopleSoft, Onboarding, Team Building, Open Enrollment, Outlook, Leadership, Financial Analysis, Organizational..., Recruiting, Applicant Tracking...
Education
Oakton Community College 1980 — 1984
Maine West High School
Jessica Kimbell Jessica Kimbell's APAC Customer Services Experience November 2009 - Present
Job CSR at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services November 2009 - Present
Afni January 2006 - January 2007
Wal-Mart August 2005 - February 2006
Vector September 2005 - January 2006
Fry's Food and Drug August 2004 - August 2005
Administrative assistant June 1996 - August 1996
Education
Las Artes HS
USA
Pima Community College
associates, Culinary Arts; Culinary Arts
APAC Customer Services November 2009 - Present
Afni January 2006 - January 2007
Wal-Mart August 2005 - February 2006
Vector September 2005 - January 2006
Fry's Food and Drug August 2004 - August 2005
Administrative assistant June 1996 - August 1996
Education
Las Artes HS
USA
Pima Community College
associates, Culinary Arts; Culinary Arts
Karrie Anderson Karrie Anderson's APAC Customer Services Experience June 1994 - January 1998
Job Manager, Inforce at Aviva Life Insurance Company
Industry Marketing and Advertising
Experience
Aviva Life Insurance Company March 2009 - Present
Adventures in Advertising February 2008 - Present
Veritas Consulting, LLC January 2008 - Present
Marketlink 2003 - 2007
GuideOne Insurance 1998 - 2002
APAC Customer Services June 1994 - January 1998
APAC Customer Services 1994 - 1998
Education
Quincy University 1990 — 1994
Warsaw High School 1986 — 1990
Dipoloma, General
University of Phoenix
Aviva Life Insurance Company March 2009 - Present
Adventures in Advertising February 2008 - Present
Veritas Consulting, LLC January 2008 - Present
Marketlink 2003 - 2007
GuideOne Insurance 1998 - 2002
APAC Customer Services June 1994 - January 1998
APAC Customer Services 1994 - 1998
Education
Quincy University 1990 — 1994
Warsaw High School 1986 — 1990
Dipoloma, General
University of Phoenix
Angela Morrow's APAC Customer Services Experience 2010 - 2011
Job SAP Alliances and GTM Sr.Program Manager
Industry Information Technology and Services
Experience
Open Text 2011 - Present
APAC Customer Services 2010 - 2011
Convergys 2007 - 2010
c4yourself, ltd. 2005 - 2007
SAP 2003 - 2005
SAP 2001 - 2003
SAP 1999 - 2001
Bioanalytical Systems 1997 - 1999
Great Lakes Chemical 1994 - 1997
Skills
SAP HR, Shared Service Center, HR Transformation, HR Service Delivery, Employee Engagement, CRM, Human Resources, Consulting, Talent Acquisition, Strategy, Outsourcing, Business Process, Management, Recruiting, Program Management, Project Management, SAP, Event Management, Product Management, Leadership, Enterprise Software, Integrated Marketing, Marketing, Business Development, Personnel Management, Market Research, Training, Employee Benefits, Analysis, Project Planning, Internal Communications, Talent Management, Lead Generation
Education
Purdue University 1995 — 1999
M.S., Industrial Technology
Purdue University 1989 — 1994
B.S., Organizational Leadership and Supervision
Open Text 2011 - Present
APAC Customer Services 2010 - 2011
Convergys 2007 - 2010
c4yourself, ltd. 2005 - 2007
SAP 2003 - 2005
SAP 2001 - 2003
SAP 1999 - 2001
Bioanalytical Systems 1997 - 1999
Great Lakes Chemical 1994 - 1997
Skills
SAP HR, Shared Service Center, HR Transformation, HR Service Delivery, Employee Engagement, CRM, Human Resources, Consulting, Talent Acquisition, Strategy, Outsourcing, Business Process, Management, Recruiting, Program Management, Project Management, SAP, Event Management, Product Management, Leadership, Enterprise Software, Integrated Marketing, Marketing, Business Development, Personnel Management, Market Research, Training, Employee Benefits, Analysis, Project Planning, Internal Communications, Talent Management, Lead Generation
Education
Purdue University 1995 — 1999
M.S., Industrial Technology
Purdue University 1989 — 1994
B.S., Organizational Leadership and Supervision
Emily Witherell Emily Witherell's APAC Customer Services Experience March 2013 - October 2013
Job Family Assistance Representative at Service Corporation International
Industry Individual & Family Services
Experience
Service Corporation International November 2013 - Present
APAC Customer Services March 2013 - October 2013
Walgreens April 2007 - March 2013
Skills
Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Team Building, Time Management, Customer Satisfaction, Team Leadership, Outlook, Data Entry
Education
Penn Foster 2015 — 2018
Associate’s Degree, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Service Corporation International November 2013 - Present
APAC Customer Services March 2013 - October 2013
Walgreens April 2007 - March 2013
Skills
Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Team Building, Time Management, Customer Satisfaction, Team Leadership, Outlook, Data Entry
Education
Penn Foster 2015 — 2018
Associate’s Degree, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Glenn C. Gill, II Glenn C. Gill, II's APAC Customer Services Experience May 2000 - February 2001
Job Administrative Assistant at Park Meadows Baptist Church
Industry Religious Institutions
Experience
Park Meadows Baptist Church January 2008 - Present
Solve Family Problems October 2007 - Present
Self Employed March 2005 - Present
APAC Customer Services May 2000 - February 2001
Skills
Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, Microsoft Office, WordPress, Illustrator, Photoshop, Graphic Design, Web Design, Graphics, Dreamweaver, Mac, Facebook, Editing, Social Media, PowerPoint, Microsoft Word, Social Networking, Advertising, HTML, Creative Writing, CSS, Email Marketing, Marketing, Windows, Marketing Communications, Layout, Newsletters, Online Marketing, Logo Design, Brochures, Typography, Online Advertising, Research, Microsoft Excel, Photography, InDesign, Adobe Creative Suite, Adobe Acrobat, Public Relations, QuarkXPress, Digital Photography, JavaScript
Education
University of Illinois Springfield 2002 — 2005
Bachelor of Arts (B.A.), Visual Arts
Robert Morris College 2000 — 2001
Associate of Arts and Sciences (A.A.S.), Web Design
Park Meadows Baptist Church January 2008 - Present
Solve Family Problems October 2007 - Present
Self Employed March 2005 - Present
APAC Customer Services May 2000 - February 2001
Skills
Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, Microsoft Office, WordPress, Illustrator, Photoshop, Graphic Design, Web Design, Graphics, Dreamweaver, Mac, Facebook, Editing, Social Media, PowerPoint, Microsoft Word, Social Networking, Advertising, HTML, Creative Writing, CSS, Email Marketing, Marketing, Windows, Marketing Communications, Layout, Newsletters, Online Marketing, Logo Design, Brochures, Typography, Online Advertising, Research, Microsoft Excel, Photography, InDesign, Adobe Creative Suite, Adobe Acrobat, Public Relations, QuarkXPress, Digital Photography, JavaScript
Education
University of Illinois Springfield 2002 — 2005
Bachelor of Arts (B.A.), Visual Arts
Robert Morris College 2000 — 2001
Associate of Arts and Sciences (A.A.S.), Web Design
Anand Mungara Anand Mungara's APAC Customer Services Experience 1998 - 1999
Job Senior IT Manager at HewlettPackard
Industry Information Technology and Services
Experience
Hewlett-Packard July 2015 - Present
Capital One May 2013 - July 2015
Consultant February 2013 - May 2013
NetApp May 2008 - February 2013
Cisco Systems February 2006 - May 2008
Links Technology Solutions May 2005 - February 2006
LeapFrog February 2005 - April 2005
Macromedia Inc. June 2000 - February 2005
Security Benefit Group 1999 - 2000
APAC Customer Services 1998 - 1999
Skills
Business Intelligence, Data Warehousing, Data Modeling, ETL, Enterprise Architecture, Master Data Management, Project Management, Enterprise Software, Analytics, Solution Architecture, Data Warehouse..., Informatica, Program Management, Agile Methodologies, Data Quality, Cognos, Performance Tuning, Agile Project Management, Big Data, Data Architecture, ETL Architecture, Data Warehouse, Vendor Management, Hadoop, ETL Tools, Data Mining, Data Governance, Datastage, Scrum, Relational Databases, Data Marts, Agile Transformation, Building strong teams, Organizational Structure, Predictive Analytics
Education
The George Washington University 2008 — 2008
Establishing a Business Mindset
Osmania University 1990 — 1994
Kendriya Vidyalaya Malkapuram, Visakhapatnam 1988 — 1990
High School, Maths, Biology, Physics & Chemistry
Kendriya Vidyalaya Malkapuram, Visakhapatnam 1979 — 1988
The George Washington University
Managing Global Project
Hewlett-Packard July 2015 - Present
Capital One May 2013 - July 2015
Consultant February 2013 - May 2013
NetApp May 2008 - February 2013
Cisco Systems February 2006 - May 2008
Links Technology Solutions May 2005 - February 2006
LeapFrog February 2005 - April 2005
Macromedia Inc. June 2000 - February 2005
Security Benefit Group 1999 - 2000
APAC Customer Services 1998 - 1999
Skills
Business Intelligence, Data Warehousing, Data Modeling, ETL, Enterprise Architecture, Master Data Management, Project Management, Enterprise Software, Analytics, Solution Architecture, Data Warehouse..., Informatica, Program Management, Agile Methodologies, Data Quality, Cognos, Performance Tuning, Agile Project Management, Big Data, Data Architecture, ETL Architecture, Data Warehouse, Vendor Management, Hadoop, ETL Tools, Data Mining, Data Governance, Datastage, Scrum, Relational Databases, Data Marts, Agile Transformation, Building strong teams, Organizational Structure, Predictive Analytics
Education
The George Washington University 2008 — 2008
Establishing a Business Mindset
Osmania University 1990 — 1994
Kendriya Vidyalaya Malkapuram, Visakhapatnam 1988 — 1990
High School, Maths, Biology, Physics & Chemistry
Kendriya Vidyalaya Malkapuram, Visakhapatnam 1979 — 1988
The George Washington University
Managing Global Project
Dave LaBonte's APAC Customer Services Experience November 2013 - December 2014
Job Retired
Industry Consumer Services
Experience
LaBonte Consulting January 2015 - Present
APAC Customer Services November 2013 - December 2014
APAC Customer Services April 1997 - September 2006
GE April 1971 - March 1994
Skills
Employee Benefits, Professional Services, Solution Selling, Staff Retention, Business, BPO, Workforce Management, Call Center, Call Center Development, Contact Centers, Sales, Talent Management, Call Centers, Outsourcing, Customer Experience, Recruiting, Vendor Relationships, Vendor Management, Process Improvement, CRM, Employee Relations, Talent Acquisition, Leadership, Performance Management, Change Management, Executive Management, Customer Satisfaction, Account Management, Team Building, Management, Operations Management, Inbound Marketing, Customer Retention, Strategy, Thought Leadership
Education
Post University 1971 — 1975
bs, business
Crosby High School 1964 — 1968
LaBonte Consulting January 2015 - Present
APAC Customer Services November 2013 - December 2014
APAC Customer Services April 1997 - September 2006
GE April 1971 - March 1994
Skills
Employee Benefits, Professional Services, Solution Selling, Staff Retention, Business, BPO, Workforce Management, Call Center, Call Center Development, Contact Centers, Sales, Talent Management, Call Centers, Outsourcing, Customer Experience, Recruiting, Vendor Relationships, Vendor Management, Process Improvement, CRM, Employee Relations, Talent Acquisition, Leadership, Performance Management, Change Management, Executive Management, Customer Satisfaction, Account Management, Team Building, Management, Operations Management, Inbound Marketing, Customer Retention, Strategy, Thought Leadership
Education
Post University 1971 — 1975
bs, business
Crosby High School 1964 — 1968
Carlton Primm's APAC Customer Services Experience May 1995 - February 1997
Job Contract Project Manager, Health Management Systems
Industry Health, Wellness and Fitness
Experience
HMS February 2014 - Present
Carlton Primm Photography January 2002 - Present
JPMorgan Chase Bank 2001 - 2013
PrimeCo Personal Communications February 1997 - January 2001
APAC Customer Services May 1995 - February 1997
Skills
Management, Strategic Planning, Photography, Customer Service, Marketing, Process Improvement, Financial Services, Employee Training, Vendor Management, Social Media Marketing, Public Relations, Social Networking, Social Media, Advertising, Microsoft Office, Call Center, Marketing Communications, Media Relations, Visio, Public Speaking, Banking, Business Analysis, Microsoft Excel, Project Management, Relationship Building
Education
Purdue University 1983 — 1987
Bachelor of Science (BS), Management
West Side High School 1978 — 1982
HMS February 2014 - Present
Carlton Primm Photography January 2002 - Present
JPMorgan Chase Bank 2001 - 2013
PrimeCo Personal Communications February 1997 - January 2001
APAC Customer Services May 1995 - February 1997
Skills
Management, Strategic Planning, Photography, Customer Service, Marketing, Process Improvement, Financial Services, Employee Training, Vendor Management, Social Media Marketing, Public Relations, Social Networking, Social Media, Advertising, Microsoft Office, Call Center, Marketing Communications, Media Relations, Visio, Public Speaking, Banking, Business Analysis, Microsoft Excel, Project Management, Relationship Building
Education
Purdue University 1983 — 1987
Bachelor of Science (BS), Management
West Side High School 1978 — 1982
Monica Pulver's APAC Customer Services Experience January 2005 - July 2005
Job Portfolio Manager / Project Lead at Anthem
Industry Information Technology and Services
Experience
Anthem / AIM Specialty Health April 2014 - Present
Wellpoint / Anthem / AIM Specialty Health March 2013 - April 2014
AIM Specialty Health November 2005 - March 2013
American Imaging Management, Inc. November 2005 - January 2008
APAC Customer Services January 2005 - July 2005
Skills
Project Management, Visio, Proposal Writing, Microsoft Excel, Microsoft Word, PowerPoint, PeopleSoft, Administrative..., Customer Service, Events, Internet, Microsoft Office, Nutrition, Organization, Problem Solving, WebEx, Fieldglass, Software Documentation, Administration, Event Planning, Business Analysis, Healthcare, Process Improvement, Program Management, Vendor Management, Management
Education
Western Illinois University 1996 — 2000
Bachelor's degree, Dietetics/Dietitian
Oakton Community College 1995 — 1996
Anthem / AIM Specialty Health April 2014 - Present
Wellpoint / Anthem / AIM Specialty Health March 2013 - April 2014
AIM Specialty Health November 2005 - March 2013
American Imaging Management, Inc. November 2005 - January 2008
APAC Customer Services January 2005 - July 2005
Skills
Project Management, Visio, Proposal Writing, Microsoft Excel, Microsoft Word, PowerPoint, PeopleSoft, Administrative..., Customer Service, Events, Internet, Microsoft Office, Nutrition, Organization, Problem Solving, WebEx, Fieldglass, Software Documentation, Administration, Event Planning, Business Analysis, Healthcare, Process Improvement, Program Management, Vendor Management, Management
Education
Western Illinois University 1996 — 2000
Bachelor's degree, Dietetics/Dietitian
Oakton Community College 1995 — 1996
Pam Matchie-Thiede's APAC Customer Services Experience July 2012 - October 2014
Job Managing Director at Why We Work Organizational Development & Training
Industry Computer Networking
Experience
Why We Work - Organizational Development & Training June 2014 - Present
Decision Resource Associates April 2004 - Present
APAC Customer Services July 2012 - October 2014
APAC Customer Services October 2011 - October 2014
APAC Customer Services October 2011 - July 2012
At the MN State Capitol 1999 - 2011
Black Box Network Services 2005 - 2007
Qwest 1998 - 2004
Qwest Business 1995 - 1999
Qwest Communications 1986 - 1998
Skills
Strategic Planning, Telecommunications, Program Management, Project Management, Vendor Management, Contract Negotiation, Cross-functional Team..., VoIP, Account Management, Wireless, Process Improvement, New Business Development, Team Building, Business Development, Leadership, Team Leadership, Budgets, Sales Management, Telephony, Negotiation, Customer Satisfaction, Sales, Solution Selling, Customer Retention, Salesforce.com, Call Centers, CRM, SaaS, Start-ups, Cloud Computing, Direct Sales, Sales Process, Strategy, Sales Operations, Competitive Analysis, Management, Product Management, Enterprise Software, Strategic Partnerships, Lead Generation, Training, Selling, Managed Services, Executive Management, Professional Services, Sales Leads
Education
Regis University 1989 — 1994
Marketing and Strategic Planning
Stritch University
Business Administration
Why We Work - Organizational Development & Training June 2014 - Present
Decision Resource Associates April 2004 - Present
APAC Customer Services July 2012 - October 2014
APAC Customer Services October 2011 - October 2014
APAC Customer Services October 2011 - July 2012
At the MN State Capitol 1999 - 2011
Black Box Network Services 2005 - 2007
Qwest 1998 - 2004
Qwest Business 1995 - 1999
Qwest Communications 1986 - 1998
Skills
Strategic Planning, Telecommunications, Program Management, Project Management, Vendor Management, Contract Negotiation, Cross-functional Team..., VoIP, Account Management, Wireless, Process Improvement, New Business Development, Team Building, Business Development, Leadership, Team Leadership, Budgets, Sales Management, Telephony, Negotiation, Customer Satisfaction, Sales, Solution Selling, Customer Retention, Salesforce.com, Call Centers, CRM, SaaS, Start-ups, Cloud Computing, Direct Sales, Sales Process, Strategy, Sales Operations, Competitive Analysis, Management, Product Management, Enterprise Software, Strategic Partnerships, Lead Generation, Training, Selling, Managed Services, Executive Management, Professional Services, Sales Leads
Education
Regis University 1989 — 1994
Marketing and Strategic Planning
Stritch University
Business Administration
Nathan Hoeckel's APAC Customer Services Experience December 2001 - August 2007
Job Operations Scheduling Analyst at Express Scripts
Industry Telecommunications
Experience
Express Scripts February 2012 - Present
Career Education Corporation April 2011 - February 2012
Computer Generated Solutions May 2008 - March 2011
The Home Depot September 2007 - January 2008
APAC Customer Services December 2001 - August 2007
Education
Pima Community College 2006 — 2007
Express Scripts February 2012 - Present
Career Education Corporation April 2011 - February 2012
Computer Generated Solutions May 2008 - March 2011
The Home Depot September 2007 - January 2008
APAC Customer Services December 2001 - August 2007
Education
Pima Community College 2006 — 2007
Lou Brock's APAC Customer Services Experience January 1990 - January 2006
Job Owner, Private Company (Chicago / U.S.A)
Industry Information Services
Experience
APAC Customer Services January 1990 - January 2006
Education
Queens College 1988 — 1992
APAC Customer Services January 1990 - January 2006
Education
Queens College 1988 — 1992
Debra Kaye's APAC Customer Services Experience September 2014 - Present
Job open
Industry Professional Training & Coaching
Experience
APAC Customer Services September 2014 - Present
Lee Hecht Harrison September 2008 - February 2013
Lucas Group May 2008 - August 2008
Fulcrum Network May 2005 - April 2007
DBM 1993 - 2004
Skills
Talent Management, Human Resources, Talent Acquisition, Leadership Development, Recruiting, Executive Coaching, Resume Writing, Coaching, Career Counseling, Training, HR Consulting, Interviews, Career Development, Leadership, Employee Relations, Personnel Management, Employee Engagement, Change Management, Team Building, Management, Job Coaching, Succession Planning, Executive Search, Organizational..., Consulting, Technical Recruiting, Deferred Compensation, Employee Training, Career Management, Employee Benefits, Workforce Planning, Hiring, Applicant Tracking..., Organizational..., Organizational Design, Management Consulting, Management Development, Culture Change, Training Delivery, Workshop Facilitation, Outplacement, Performance Management, MBTI, Performance Improvement, Sourcing, Onboarding, Temporary Placement, Networking, Time Management
Education
Rochester Institute of Technology 1991 — 1992
MBA, Project Management
St. John Fisher College 1989 — 1991
BS, Business
APAC Customer Services September 2014 - Present
Lee Hecht Harrison September 2008 - February 2013
Lucas Group May 2008 - August 2008
Fulcrum Network May 2005 - April 2007
DBM 1993 - 2004
Skills
Talent Management, Human Resources, Talent Acquisition, Leadership Development, Recruiting, Executive Coaching, Resume Writing, Coaching, Career Counseling, Training, HR Consulting, Interviews, Career Development, Leadership, Employee Relations, Personnel Management, Employee Engagement, Change Management, Team Building, Management, Job Coaching, Succession Planning, Executive Search, Organizational..., Consulting, Technical Recruiting, Deferred Compensation, Employee Training, Career Management, Employee Benefits, Workforce Planning, Hiring, Applicant Tracking..., Organizational..., Organizational Design, Management Consulting, Management Development, Culture Change, Training Delivery, Workshop Facilitation, Outplacement, Performance Management, MBTI, Performance Improvement, Sourcing, Onboarding, Temporary Placement, Networking, Time Management
Education
Rochester Institute of Technology 1991 — 1992
MBA, Project Management
St. John Fisher College 1989 — 1991
BS, Business
Crystal Gauthreaux's APAC Customer Services Experience 2002 - 2003
Job Project Admnistrator, ProTouch Contractors, Inc
Industry Construction
Experience
Pro-Touch Contractors, Inc June 2012 - Present
Texas Department of Health and Human Services March 2009 - June 2012
Walzel Technical Services April 2008 - January 2009
APAC Customer Services 2002 - 2003
Powerspan Corp. 2000 - 2002
AC Blunt Middle School August 1998 - 2000
Skills
Management, QuickBooks, Payroll, Inspection, Microsoft Excel, Invoicing, Customer Service, Safety Management..., Inventory Management, Recruiting, PowerPoint, Accounts Payable, Microsoft Word, Supervisory Skills, Microsoft Office, Human Resources, Process Scheduler, Procurement, Outlook, Employee Relations, Administrative..., Office Management
Education
Ingleside High School 1985 — 1997
Saint Leo University
Associate of Arts (A.A.), Business Administration, Management and Operations
Pro-Touch Contractors, Inc June 2012 - Present
Texas Department of Health and Human Services March 2009 - June 2012
Walzel Technical Services April 2008 - January 2009
APAC Customer Services 2002 - 2003
Powerspan Corp. 2000 - 2002
AC Blunt Middle School August 1998 - 2000
Skills
Management, QuickBooks, Payroll, Inspection, Microsoft Excel, Invoicing, Customer Service, Safety Management..., Inventory Management, Recruiting, PowerPoint, Accounts Payable, Microsoft Word, Supervisory Skills, Microsoft Office, Human Resources, Process Scheduler, Procurement, Outlook, Employee Relations, Administrative..., Office Management
Education
Ingleside High School 1985 — 1997
Saint Leo University
Associate of Arts (A.A.), Business Administration, Management and Operations
Shawn Lemons's APAC Customer Services Experience December 2010 - November 2011
Job Medical Assistant
Industry Hospital & Health Care
Experience
C3/CustomerContactChannels, Inc. April 2013 - Present
Carondelet Health Network October 2012 - January 2013
APAC Customer Services December 2010 - November 2011
Wills General Automotive June 2007 - March 2008
Skills
Cpr Certified, AED, EKG, Phlebotomy, Vital Signs, Medical Devices, Medical Terminology, Medical Assisting, Urinalysis, Bandaging, Venipuncture, SQL Injection, Immunization, Customer Service, Computer Security, Multi Tasking, Quality Assurance, Organization
Education
Pima Medical Institute-Tucson 2012 — 2013
Medical/Clinical Assistant
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Information Technology, 3.5
C3/CustomerContactChannels, Inc. April 2013 - Present
Carondelet Health Network October 2012 - January 2013
APAC Customer Services December 2010 - November 2011
Wills General Automotive June 2007 - March 2008
Skills
Cpr Certified, AED, EKG, Phlebotomy, Vital Signs, Medical Devices, Medical Terminology, Medical Assisting, Urinalysis, Bandaging, Venipuncture, SQL Injection, Immunization, Customer Service, Computer Security, Multi Tasking, Quality Assurance, Organization
Education
Pima Medical Institute-Tucson 2012 — 2013
Medical/Clinical Assistant
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Information Technology, 3.5
Kelly Loney's APAC Customer Services Experience 2003 - 2006
Job EVM Planner at Texas Instruments
Industry Semiconductors
Experience
Texas Instruments August 2009 - Present
Texas Instruments January 2006 - August 2009
APAC Customer Services 2003 - 2006
Education
Quincy University 1997 — 2001
BA, Communications
Texas Instruments August 2009 - Present
Texas Instruments January 2006 - August 2009
APAC Customer Services 2003 - 2006
Education
Quincy University 1997 — 2001
BA, Communications
Ryan Langr's APAC Customer Services Experience November 2013 - December 2013
Job Coordinator of Faith Formation at Sts. Felix and Anges Catholic Churches
Industry Religious Institutions
Experience
Sts. Felix and Anges Catholic Churches July 2015 - Present
Self Employed November 2009 - Present
St. Augustine & St. Edward Catholic Churches February 2014 - June 2015
APAC Customer Services November 2013 - December 2013
KLT Links September 2012 - September 2013
Catholic Community of St. Thomas Becket January 2012 - January 2013
Totus Tuus Winona May 2011 - August 2011
Holy Redeemer Parish August 2009 - January 2011
Totus Tuus Winona June 2009 - August 2009
Totus Tuus Winona June 2007 - August 2007
Skills
Apologetics, Retreats, Theology, Liturgy, Public Speaking, Fundraising, Teaching, Writing, Strategic Planning, Social Networking, Research, Blogging, Microsoft Office, Biblical Studies, Religion, Youth Ministry, Social Media, Discipleship, Leadership Development, Higher Education, Youth Leadership, Event Management, Church Events, Program Development, Curriculum Design, Music, Event Planning, Curriculum Development, Catechesis, Religious Education, Retreat Leader, Adult Education, Pastoral Care, Leadership
Education
Saint Paul Seminary School of Divinity 2011 — 2014
M.A.T., Dogmatic Theology
Saint Mary's University of Minnesota 2005 — 2009
B.A., Theology, Psychology
Coon Rapids High School 2001 — 2005
Sts. Felix and Anges Catholic Churches July 2015 - Present
Self Employed November 2009 - Present
St. Augustine & St. Edward Catholic Churches February 2014 - June 2015
APAC Customer Services November 2013 - December 2013
KLT Links September 2012 - September 2013
Catholic Community of St. Thomas Becket January 2012 - January 2013
Totus Tuus Winona May 2011 - August 2011
Holy Redeemer Parish August 2009 - January 2011
Totus Tuus Winona June 2009 - August 2009
Totus Tuus Winona June 2007 - August 2007
Skills
Apologetics, Retreats, Theology, Liturgy, Public Speaking, Fundraising, Teaching, Writing, Strategic Planning, Social Networking, Research, Blogging, Microsoft Office, Biblical Studies, Religion, Youth Ministry, Social Media, Discipleship, Leadership Development, Higher Education, Youth Leadership, Event Management, Church Events, Program Development, Curriculum Design, Music, Event Planning, Curriculum Development, Catechesis, Religious Education, Retreat Leader, Adult Education, Pastoral Care, Leadership
Education
Saint Paul Seminary School of Divinity 2011 — 2014
M.A.T., Dogmatic Theology
Saint Mary's University of Minnesota 2005 — 2009
B.A., Theology, Psychology
Coon Rapids High School 2001 — 2005
Eva Tancredi's APAC Customer Services Experience November 2009 - June 2011
Job Experienced Business Administrator and Full time Masters Degree Student in Business Administration/HR
Industry Human Resources
Experience
RandStad August 2013 - Present
APAC Customer Services November 2009 - June 2011
Wal-Mart September 2007 - November 2009
Southwest Business Systems May 2006 - June 2006
Kelly Services January 1999 - June 2004
Skills
Outstanding time..., Data Entry, Access, Visio, Customer Service, Teamwork, Human Resources, Management, Telephone Skills, Microsoft Excel, Microsoft Word, Microsoft Office, Customer Satisfaction, Databases, Outlook, Call Centers, Administrative..., Document Control in..., Regulated Batch Record..., Codesoft Label software, Oracle, Lotus Notes, Lotus Domino, interpersonal..., Dependable team player, PowerPoint development, Time Management, Team Building, Leadership
Education
University of Phoenix 2010 — 2014
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services, 3.22
University of Phoenix 2010 — 2013
Bachelor's Degree, Business Administration with HR, 3.13
University of Phoenix 2009 — 2010
AAFB, Business concentration in Human Resources, 3.33
Pima Community College 2007 — 2009
Business Administration, General Studies, 3.85
Mira Mar Community College 2002 — 2002
Skill improvement in Business Administration, Business applications, 4.0
Adult Education 1998 — 1998
GED
RandStad August 2013 - Present
APAC Customer Services November 2009 - June 2011
Wal-Mart September 2007 - November 2009
Southwest Business Systems May 2006 - June 2006
Kelly Services January 1999 - June 2004
Skills
Outstanding time..., Data Entry, Access, Visio, Customer Service, Teamwork, Human Resources, Management, Telephone Skills, Microsoft Excel, Microsoft Word, Microsoft Office, Customer Satisfaction, Databases, Outlook, Call Centers, Administrative..., Document Control in..., Regulated Batch Record..., Codesoft Label software, Oracle, Lotus Notes, Lotus Domino, interpersonal..., Dependable team player, PowerPoint development, Time Management, Team Building, Leadership
Education
University of Phoenix 2010 — 2014
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services, 3.22
University of Phoenix 2010 — 2013
Bachelor's Degree, Business Administration with HR, 3.13
University of Phoenix 2009 — 2010
AAFB, Business concentration in Human Resources, 3.33
Pima Community College 2007 — 2009
Business Administration, General Studies, 3.85
Mira Mar Community College 2002 — 2002
Skill improvement in Business Administration, Business applications, 4.0
Adult Education 1998 — 1998
GED
Rufus E. Johnson, Jr.'s APAC Customer Services Experience 2002 - 2003
Job Vice President at My Personal Estate Sale LLC
Industry Management Consulting
Experience
My Personal Estate Sale LLC October 2014 - Present
YP January 2014 - October 2014
Summit Media Solutions, Inc. 2013 - 2014
PGi 2007 - 2012
Citi 2003 - 2004
APAC Customer Services 2002 - 2003
Sprint Nextel 1990 - 2002
Skills
Estate Sales, Sales, Salesforce.com, Direct Sales, Account Management, Customer Service, Management, Sales Management, B2B, Sales Operations, Cold Calling, Sales Process, Lead Generation, Customer Retention, Team Building, Selling, Microsoft Excel, Outlook, CRM, New Business Development, Solution Selling, Marketing Strategy, PowerPoint, Social Media Marketing, Strategic Planning, Leadership, Negotiation, Team Leadership, Microsoft Word, Research, Business Development, Social Media, Marketing, Windows, Photoshop, Teaching, HTML, Customer Satisfaction, Unified Communications, Forecasting, Market Research, Call Centers, Training, Telecommunications, Recruiting, Contract Negotiation, Coaching, SaaS, Social Networking, Microsoft Office
Education
Webster University
Park University
Bachelor's Degree, Marketing/Management
The Wooster School
The Potomac School
My Personal Estate Sale LLC October 2014 - Present
YP January 2014 - October 2014
Summit Media Solutions, Inc. 2013 - 2014
PGi 2007 - 2012
Citi 2003 - 2004
APAC Customer Services 2002 - 2003
Sprint Nextel 1990 - 2002
Skills
Estate Sales, Sales, Salesforce.com, Direct Sales, Account Management, Customer Service, Management, Sales Management, B2B, Sales Operations, Cold Calling, Sales Process, Lead Generation, Customer Retention, Team Building, Selling, Microsoft Excel, Outlook, CRM, New Business Development, Solution Selling, Marketing Strategy, PowerPoint, Social Media Marketing, Strategic Planning, Leadership, Negotiation, Team Leadership, Microsoft Word, Research, Business Development, Social Media, Marketing, Windows, Photoshop, Teaching, HTML, Customer Satisfaction, Unified Communications, Forecasting, Market Research, Call Centers, Training, Telecommunications, Recruiting, Contract Negotiation, Coaching, SaaS, Social Networking, Microsoft Office
Education
Webster University
Park University
Bachelor's Degree, Marketing/Management
The Wooster School
The Potomac School
Nick Mansell's APAC Customer Services Experience August 2011 - October 2013
Job Scheduling Analyst at Agero Inc.
Industry Outsourcing/Offshoring
Experience
Agero, Inc. February 2015 - Present
Agero Inc. October 2013 - June 2015
APAC Customer Services August 2011 - October 2013
APAC Customer Services March 2008 - August 2011
Skills
Customer Service, Excel, Reporting & Analysis, Call Centers, Customer Satisfaction, Workforce Management, Data Analysis, Telephone Skills, Data Entry, Forecasting, Process Improvement, Training, Operations Management, Troubleshooting, Customer Experience, Microsoft Excel
Education
Pima Community College 2009 — 2012
AAS, Criminal Justice
Agero, Inc. February 2015 - Present
Agero Inc. October 2013 - June 2015
APAC Customer Services August 2011 - October 2013
APAC Customer Services March 2008 - August 2011
Skills
Customer Service, Excel, Reporting & Analysis, Call Centers, Customer Satisfaction, Workforce Management, Data Analysis, Telephone Skills, Data Entry, Forecasting, Process Improvement, Training, Operations Management, Troubleshooting, Customer Experience, Microsoft Excel
Education
Pima Community College 2009 — 2012
AAS, Criminal Justice
Sherronda Davis's APAC Customer Services Experience August 2010 - November 2012
Job at Sentara
Industry Consumer Services
Experience
Sentara Healthcare September 2012 - Present
APAC Customer Services August 2010 - November 2012
TRG Customer Solutions January 2005 - June 2009
Norfolk Pretrial Services September 2008 - December 2008
Skills
Outlook, Microsoft Office, Access, PowerPoint, 50 WPM, Typing, Microsoft Word, Administrative..., Time Management, Microsoft Excel, Data Entry, Administrative..., Management
Education
Old Dominion University 2003 — 2007
BS, Criminal Justice
Saint Leo University
Master of Arts (MA), Criminal Justice/Forensic Science
Sentara Healthcare September 2012 - Present
APAC Customer Services August 2010 - November 2012
TRG Customer Solutions January 2005 - June 2009
Norfolk Pretrial Services September 2008 - December 2008
Skills
Outlook, Microsoft Office, Access, PowerPoint, 50 WPM, Typing, Microsoft Word, Administrative..., Time Management, Microsoft Excel, Data Entry, Administrative..., Management
Education
Old Dominion University 2003 — 2007
BS, Criminal Justice
Saint Leo University
Master of Arts (MA), Criminal Justice/Forensic Science
Deb Baran's APAC Customer Services Experience 2003 - 2005
Job Writer and Facilitator
Industry Public Relations and Communications
Experience
Debra Baran 2005 - Present
APAC Customer Services 2003 - 2005
McDonald's Corporation 2000 - 2002
SBC / Ameritech 1997 - 2000
Tenneco Automotive 1996 - 1997
The NutraSweet Company / Monsanto 1984 - 1996
Skills
Corporate Communications, Writing, Media Relations, Public Relations, Marketing Communications, Event Marketing, Public Speaking, New Business Development, Team Building, Event Planning, Press Releases, Marketing Strategy, Internal Communications, Leadership Development, Management, Marketing, Strategic Planning, Strategy
Education
Roosevelt University
Marketing
Debra Baran 2005 - Present
APAC Customer Services 2003 - 2005
McDonald's Corporation 2000 - 2002
SBC / Ameritech 1997 - 2000
Tenneco Automotive 1996 - 1997
The NutraSweet Company / Monsanto 1984 - 1996
Skills
Corporate Communications, Writing, Media Relations, Public Relations, Marketing Communications, Event Marketing, Public Speaking, New Business Development, Team Building, Event Planning, Press Releases, Marketing Strategy, Internal Communications, Leadership Development, Management, Marketing, Strategic Planning, Strategy
Education
Roosevelt University
Marketing
Brittany Reece's APAC Customer Services Experience November 2009 - May 2012
Job Raising the industry's standards one hire at a time!
Industry Staffing and Recruiting
Experience
Kforce October 2012 - Present
Ideal Image April 2012 - October 2012
APAC Customer Services November 2009 - May 2012
Tampa Bay Buccaneers June 2007 - November 2009
Education
UF Hough Graduate School of Business 2015 — 2017
Master of Business Administration (MBA)
Saint Leo University 2005 — 2009
Bachelor of Arts (B.A.), Sport Business and Economics
Kforce October 2012 - Present
Ideal Image April 2012 - October 2012
APAC Customer Services November 2009 - May 2012
Tampa Bay Buccaneers June 2007 - November 2009
Education
UF Hough Graduate School of Business 2015 — 2017
Master of Business Administration (MBA)
Saint Leo University 2005 — 2009
Bachelor of Arts (B.A.), Sport Business and Economics
Jennifer Wang's APAC Customer Services Experience December 2014 - March 2015
Job Inside Opportunity Executive at Microsoft
Industry Information Technology and Services
Experience
Microsoft September 2015 - Present
Xtreme Consulting Group, Inc. March 2015 - September 2015
APAC Customer Services December 2014 - March 2015
APAC Customer Services April 2013 - January 2015
APAC Customer Services April 2010 - April 2013
F.A.F. Incorporated 2004 - 2010
Skills
Outstanding Customer..., Inside Sales, Team Leadership, Customer Service, Customer Satisfaction, Time Management, Inventory Management, Teamwork, Microsoft Office, Microsoft Excel, Coaching, Troubleshooting, Call Centers, Solution Selling, Microsoft SQL Server, Leadership, CRM, Management, Data Analysis, Account Management
Education
Rasmussen College-North Dakota 2009 — 2014
Bachelor of Science (B.S.), Business Management
Rasmussen College-North Dakota 2010 — 2012
Associate's degree, Business Administration and Management, General
Microsoft September 2015 - Present
Xtreme Consulting Group, Inc. March 2015 - September 2015
APAC Customer Services December 2014 - March 2015
APAC Customer Services April 2013 - January 2015
APAC Customer Services April 2010 - April 2013
F.A.F. Incorporated 2004 - 2010
Skills
Outstanding Customer..., Inside Sales, Team Leadership, Customer Service, Customer Satisfaction, Time Management, Inventory Management, Teamwork, Microsoft Office, Microsoft Excel, Coaching, Troubleshooting, Call Centers, Solution Selling, Microsoft SQL Server, Leadership, CRM, Management, Data Analysis, Account Management
Education
Rasmussen College-North Dakota 2009 — 2014
Bachelor of Science (B.S.), Business Management
Rasmussen College-North Dakota 2010 — 2012
Associate's degree, Business Administration and Management, General
Brent Dunn's APAC Customer Services Experience March 2010 - Present
Job Team Lead at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services March 2010 - Present
APAC Customer Services October 2009 - November 2010
TeleTech September 1999 - October 2009
Skills
Call Center, Inbound, Performance Management, Customer Experience, Coaching, Root Cause Analysis, Situational Leadership, Excel, Customer Service, Continuous Improvement
Education
Pima Community College
Associate's degree, General Studies
University of Arizona
Psychology
APAC Customer Services March 2010 - Present
APAC Customer Services October 2009 - November 2010
TeleTech September 1999 - October 2009
Skills
Call Center, Inbound, Performance Management, Customer Experience, Coaching, Root Cause Analysis, Situational Leadership, Excel, Customer Service, Continuous Improvement
Education
Pima Community College
Associate's degree, General Studies
University of Arizona
Psychology
Reich Francisco's APAC Customer Services Experience March 2006 - October 2008
Job Marketing Executive at Waterloo Data
Industry Information Technology and Services
Experience
Waterloo Data August 2014 - Present
Office Beacon LLC June 2014 - Present
Vocus March 2013 - October 2013
ProV International January 2011 - December 2012
Pacific Business Group Limited September 2009 - August 2010
Teletech Corp. October 2008 - September 2009
APAC Customer Services March 2006 - October 2008
Skills
BPO, Marketing, Social Media Marketing, Press Releases, Public Relations, Sales, Cloud Computing, Outsourcing, CRM, Team Management, Account Management, Vendor Management, Business Development, Lead Generation, Management, Call Centers, Strategy, Salesforce.com, SaaS, Enterprise Software, Sales Process
Education
Philippine Christian University
Waterloo Data August 2014 - Present
Office Beacon LLC June 2014 - Present
Vocus March 2013 - October 2013
ProV International January 2011 - December 2012
Pacific Business Group Limited September 2009 - August 2010
Teletech Corp. October 2008 - September 2009
APAC Customer Services March 2006 - October 2008
Skills
BPO, Marketing, Social Media Marketing, Press Releases, Public Relations, Sales, Cloud Computing, Outsourcing, CRM, Team Management, Account Management, Vendor Management, Business Development, Lead Generation, Management, Call Centers, Strategy, Salesforce.com, SaaS, Enterprise Software, Sales Process
Education
Philippine Christian University
Brad Nation's APAC Customer Services Experience July 2010 - October 2014
Job Call Center Program Supervisor
Industry Outsourcing/Offshoring
Experience
The Connection August 2014 - Present
APAC Customer Services July 2010 - October 2014
Straight Shot Express October 2004 - June 2010
MCI Worldcom October 2002 - July 2004
Skills
Coaching, Customer Service, Customer Retention, Training, Team Leadership, Team Building, Call Centers, Leadership Development, Workforce Planning, Avaya IP Telephony, Avaya Communication..., Aspect ACD, RTA, Real Time Monitoring
Education
Rock Valley College 2010 — 2012
Associate’s Degree, Counseling Psychology, 3.5
Belvidere High School 1999 — 2002
High School Diploma
The Connection August 2014 - Present
APAC Customer Services July 2010 - October 2014
Straight Shot Express October 2004 - June 2010
MCI Worldcom October 2002 - July 2004
Skills
Coaching, Customer Service, Customer Retention, Training, Team Leadership, Team Building, Call Centers, Leadership Development, Workforce Planning, Avaya IP Telephony, Avaya Communication..., Aspect ACD, RTA, Real Time Monitoring
Education
Rock Valley College 2010 — 2012
Associate’s Degree, Counseling Psychology, 3.5
Belvidere High School 1999 — 2002
High School Diploma
Brenda Preciado's APAC Customer Services Experience 2011 - Present
Job Recruiter at APAC Customer Services
Industry Staffing and Recruiting
Experience
APAC Customer Services 2011 - Present
Parallel Employment Group June 2007 - September 2011
Education
Orange Coast College
APAC Customer Services 2011 - Present
Parallel Employment Group June 2007 - September 2011
Education
Orange Coast College
Amy Revere's APAC Customer Services Experience January 2012 - December 2013
Job Corporate Benefits Specialist
Industry Human Resources
Experience
VersAbility Resources December 2013 - Present
APAC Customer Services January 2012 - December 2013
City of Hampton September 2006 - May 2008
Zel Technologies April 2002 - May 2004
Gateway December 1996 - February 2002
Skills
Employee Relations, Performance Management, Onboarding, Benefits Administration, Employee Benefits, HRIS, FMLA, Leadership, Applicant Tracking..., Deferred Compensation, New Hire Orientations, Human Resources, Employee Engagement, Talent Management
Education
Old Dominion University 2001 — 2003
Thomas Nelson Community College
A.S., Business Administration
VersAbility Resources December 2013 - Present
APAC Customer Services January 2012 - December 2013
City of Hampton September 2006 - May 2008
Zel Technologies April 2002 - May 2004
Gateway December 1996 - February 2002
Skills
Employee Relations, Performance Management, Onboarding, Benefits Administration, Employee Benefits, HRIS, FMLA, Leadership, Applicant Tracking..., Deferred Compensation, New Hire Orientations, Human Resources, Employee Engagement, Talent Management
Education
Old Dominion University 2001 — 2003
Thomas Nelson Community College
A.S., Business Administration
Kyle Chinnock's APAC Customer Services Experience April 2013 - December 2013
Job Consulting, Web Design, and enterprise
Industry Wireless
Experience
Digitell Cellular April 2015 - Present
Chinnock IT 2012 - Present
Native Paint and Drywall LLC January 2014 - May 2014
APAC Customer Services April 2013 - December 2013
Digitell - Verizon Wireless Premium Retailer June 2011 - March 2013
Lasting Impressions Learning Center May 2005 - December 2010
Skills
Wireless, Selling, Sales Operations, Microsoft Office, Windows 7, Sales, Customer Service, Solution Selling, Sales Process, Telecommunications, Retail, Product Management, Windows XP Pro, PC building, Linux Server, Linux, Server Admin, Cloud Computing, Network Security, iOS, Apple, Microsoft Exchange, MySQL, PHP, phpMyAdmin, JavaScript, Computer Hardware, Hardware Diagnostics, Command Prompt, Android, Android Development, ADB, MAC OS X, iApps, OS X, New Business Development, HTML, PowerPoint
Education
Pima Community College 2007 — 2010
Engineering
Catalina Foothills High School 2004 — 2007
High School Diploma, Media & Technology
Digitell Cellular April 2015 - Present
Chinnock IT 2012 - Present
Native Paint and Drywall LLC January 2014 - May 2014
APAC Customer Services April 2013 - December 2013
Digitell - Verizon Wireless Premium Retailer June 2011 - March 2013
Lasting Impressions Learning Center May 2005 - December 2010
Skills
Wireless, Selling, Sales Operations, Microsoft Office, Windows 7, Sales, Customer Service, Solution Selling, Sales Process, Telecommunications, Retail, Product Management, Windows XP Pro, PC building, Linux Server, Linux, Server Admin, Cloud Computing, Network Security, iOS, Apple, Microsoft Exchange, MySQL, PHP, phpMyAdmin, JavaScript, Computer Hardware, Hardware Diagnostics, Command Prompt, Android, Android Development, ADB, MAC OS X, iApps, OS X, New Business Development, HTML, PowerPoint
Education
Pima Community College 2007 — 2010
Engineering
Catalina Foothills High School 2004 — 2007
High School Diploma, Media & Technology
Maria Reyes-Maldonado's APAC Customer Services Experience August 2012 - Present
Job Staffing coordinator / recruiter at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services August 2012 - Present
CoWorx Staffing Services June 2011 - July 2012
Adecco Staffing, USA December 2005 - September 2007
Skills
Technical Recruiting, General Administrative..., Internet Recruiting, Job Fairs, Employee Relations, Benefits Administration, Call Center, Sales, Human Resources, Background Checks, Employee Orientations, Receptionist Duties, Client Liaison, Dedication to...
Education
Pima Community College 2010 — 2010
Technical Certification, Medical Billing/Coding, 3.85
APAC Customer Services August 2012 - Present
CoWorx Staffing Services June 2011 - July 2012
Adecco Staffing, USA December 2005 - September 2007
Skills
Technical Recruiting, General Administrative..., Internet Recruiting, Job Fairs, Employee Relations, Benefits Administration, Call Center, Sales, Human Resources, Background Checks, Employee Orientations, Receptionist Duties, Client Liaison, Dedication to...
Education
Pima Community College 2010 — 2010
Technical Certification, Medical Billing/Coding, 3.85
Melodie Farber's APAC Customer Services Experience 2007 - Present
Job Customer service at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2007 - Present
Hampton inn & Suites Tampa East July 2012 - May 2013
Skills
Call Centers, Workforce Management, Customer Satisfaction, Customer Experience, Technical Support, Service Delivery, Customer Service, Call Center Development
Education
Rasmussen College-Florida 2010 — 2015
APAC Customer Services 2007 - Present
Hampton inn & Suites Tampa East July 2012 - May 2013
Skills
Call Centers, Workforce Management, Customer Satisfaction, Customer Experience, Technical Support, Service Delivery, Customer Service, Call Center Development
Education
Rasmussen College-Florida 2010 — 2015
Lobsang Isaac Enriquez's APAC Customer Services Experience 2010 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Aerotek October 2010 - February 2011
APAC Customer Services 2010 - 2011
Education
Pima Community College 2003 — 2004
1 year completed, Graphic Design
Palo Verde High School 1998 — 2002
Aerotek October 2010 - February 2011
APAC Customer Services 2010 - 2011
Education
Pima Community College 2003 — 2004
1 year completed, Graphic Design
Palo Verde High School 1998 — 2002
neal walker's APAC Customer Services Experience June 2014 - September 2014
Job Customer Service Rep at Afni
Industry Outsourcing/Offshoring
Experience
APAC Customer Services June 2014 - September 2014
Staples October 2013 - June 2014
Afni January 2011 - June 2014
US Census Bureau April 2010 - May 2010
Tucson Unified School District August 2008 - July 2009
Skills
Computer Hardware, Computer Repair, Customer Service, Patience
Education
tucson high magnet school 2005 — 2009
Pima Community College
APAC Customer Services June 2014 - September 2014
Staples October 2013 - June 2014
Afni January 2011 - June 2014
US Census Bureau April 2010 - May 2010
Tucson Unified School District August 2008 - July 2009
Skills
Computer Hardware, Computer Repair, Customer Service, Patience
Education
tucson high magnet school 2005 — 2009
Pima Community College
trudy ferrier's APAC Customer Services Experience August 2006 - May 2011
Job Health Information Technician, RHIT
Industry Information Technology and Services
Experience
younkers 2011 - 2012
APAC Customer Services August 2006 - May 2011
Skills
Have been exposed to..., Retail, Merchandising, Visual Merchandising, Customer Service, Loss Prevention, Cashiering, Retail Sales, Microsoft Office, Microsoft Word, Insurance Regulatory, Medical terminology, Quality analysis, ICD-9-CM, Electronic Health..., McKesson Horizon..., Athens Powerchart, Quadramed MPI, Quadramed Quantim, Medical Terminology, EHR
Education
Rasmussen College-Wisconsin 2010 — 2012
AAS Health Information Techinician, Health Information/Medical Records Technology/Technician, 3.5
UWGB 4 years from 1980-1984 BS in Human Development
Bachelor of Science (BS), Human Development, Family Studies, and Related Services
younkers 2011 - 2012
APAC Customer Services August 2006 - May 2011
Skills
Have been exposed to..., Retail, Merchandising, Visual Merchandising, Customer Service, Loss Prevention, Cashiering, Retail Sales, Microsoft Office, Microsoft Word, Insurance Regulatory, Medical terminology, Quality analysis, ICD-9-CM, Electronic Health..., McKesson Horizon..., Athens Powerchart, Quadramed MPI, Quadramed Quantim, Medical Terminology, EHR
Education
Rasmussen College-Wisconsin 2010 — 2012
AAS Health Information Techinician, Health Information/Medical Records Technology/Technician, 3.5
UWGB 4 years from 1980-1984 BS in Human Development
Bachelor of Science (BS), Human Development, Family Studies, and Related Services
Ka Moua's APAC Customer Services Experience May 2007 - August 2009
Job Customer Service
Industry Telecommunications
Experience
Aditya Birla Minacs December 2011 - October 2012
UnitedHealthcare August 2009 - October 2011
APAC Customer Services May 2007 - August 2009
Greatland Corporation April 2005 - April 2007
Skills
Communication, Organization, Customer Service, Microsoft Office, Microsoft Word, Internet, Scanners, Computer Operations, Multi Tasking
Education
Rasmussen College-Wisconsin 2010 — 2011
Medical/Clinical Assistant
Ashwaubeon 2000 — 2004
High School Diploma
Aditya Birla Minacs December 2011 - October 2012
UnitedHealthcare August 2009 - October 2011
APAC Customer Services May 2007 - August 2009
Greatland Corporation April 2005 - April 2007
Skills
Communication, Organization, Customer Service, Microsoft Office, Microsoft Word, Internet, Scanners, Computer Operations, Multi Tasking
Education
Rasmussen College-Wisconsin 2010 — 2011
Medical/Clinical Assistant
Ashwaubeon 2000 — 2004
High School Diploma
Alma Burruel's APAC Customer Services Experience November 2012 - December 2012
Job Costumer service/Technical support professional
Industry Consumer Services
Experience
APAC Customer Services November 2012 - December 2012
Deseret Industries July 2010 - October 2012
Education
Pima Community College
GED
APAC Customer Services November 2012 - December 2012
Deseret Industries July 2010 - October 2012
Education
Pima Community College
GED
Jessica Gocht's APAC Customer Services Experience August 2007 - Present
Job Team Leader at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services August 2007 - Present
Education
Rasmussen College-Wisconsin 2009 — 2011
Medical Billing & Coding
APAC Customer Services August 2007 - Present
Education
Rasmussen College-Wisconsin 2009 — 2011
Medical Billing & Coding
Lisa Mandel's APAC Customer Services Experience May 2004 - August 2010
Job Data Entry/Customer Service
Industry Information Technology and Services
Experience
Convergys November 2013 - November 2014
CoWorx Staffing Services August 2013 - October 2013
Safeway November 2011 - August 2013
Agero, Inc. November 2010 - February 2011
APAC Customer Services May 2004 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Access, Typing, Data Entry, Customer Service, Insurance, Research, Legal Research, Writing, Telephone Skills, Filing, Ten Key, Medical Terminology
Education
Pima Community College 2012 — 2013
Certificate, Medical Office Specialist
Pima Community College 1990 — 1992
Associate of Arts and Sciences (AAS), Legal Assistant/Paralegal
Southern Illinois University, Carbondale 1976 — 1980
Bachelor of Science (B.S.), Education/Teaching of Individuals in Early Childhood Special Education Programs
Convergys November 2013 - November 2014
CoWorx Staffing Services August 2013 - October 2013
Safeway November 2011 - August 2013
Agero, Inc. November 2010 - February 2011
APAC Customer Services May 2004 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Access, Typing, Data Entry, Customer Service, Insurance, Research, Legal Research, Writing, Telephone Skills, Filing, Ten Key, Medical Terminology
Education
Pima Community College 2012 — 2013
Certificate, Medical Office Specialist
Pima Community College 1990 — 1992
Associate of Arts and Sciences (AAS), Legal Assistant/Paralegal
Southern Illinois University, Carbondale 1976 — 1980
Bachelor of Science (B.S.), Education/Teaching of Individuals in Early Childhood Special Education Programs
Christopher Gatlin's APAC Customer Services Experience January 2012 - July 2014
Job Pharmacy Technician
Industry Pharmaceuticals
Experience
CVS Pharmacy September 2014 - Present
APAC Customer Services January 2012 - July 2014
CVS Pharmacy May 2005 - January 2012
Education
Pima Medical Institute-Tucson 2004 — 2005
Pharmacy Technician/Assistant
CVS Pharmacy September 2014 - Present
APAC Customer Services January 2012 - July 2014
CVS Pharmacy May 2005 - January 2012
Education
Pima Medical Institute-Tucson 2004 — 2005
Pharmacy Technician/Assistant
Nikeva Dominguez's APAC Customer Services Experience March 2014 - Present
Job Certified Credit Counselor at Money Management International
Industry Consumer Services
Experience
Money Management International December 2014 - Present
APAC Customer Services March 2014 - Present
JPMorgan Chase July 2009 - January 2010
Skills
Microsoft Word, Microsoft Office, PowerPoint, Customer Service, Microsoft Excel, Data Entry, Coaching, Call Centers, Outlook, Customer Satisfaction, Credit, Sales, Software Documentation, Team Building
Education
Park University 2010 — 2013
Associate's degree, Social Psychology
Money Management International December 2014 - Present
APAC Customer Services March 2014 - Present
JPMorgan Chase July 2009 - January 2010
Skills
Microsoft Word, Microsoft Office, PowerPoint, Customer Service, Microsoft Excel, Data Entry, Coaching, Call Centers, Outlook, Customer Satisfaction, Credit, Sales, Software Documentation, Team Building
Education
Park University 2010 — 2013
Associate's degree, Social Psychology
Tenaj Cheshier's APAC Customer Services Experience October 2009 - June 2011
Job Accounts Recievable Representative at Dun&Bradstreet Credibility Corp
Industry Accounting
Experience
Dun&Bradstreet Credibility Corp August 2012 - Present
APAC Customer Services October 2009 - June 2011
Little Caesars December 2004 - January 2007
Skills
Salesforce.com, Account Management, Customer Service, Sales, Forecasting, Microsoft Excel, Call Centers, Microsoft Office, Financial Analysis, Outlook, Accounts Receivable, Customer Satisfaction, Accounting, Microsoft Word, Team Leadership
Education
Pima Community College 2007 — 2008
N/A, Basic Skills and Developmental/Remedial Education
Dun&Bradstreet Credibility Corp August 2012 - Present
APAC Customer Services October 2009 - June 2011
Little Caesars December 2004 - January 2007
Skills
Salesforce.com, Account Management, Customer Service, Sales, Forecasting, Microsoft Excel, Call Centers, Microsoft Office, Financial Analysis, Outlook, Accounts Receivable, Customer Satisfaction, Accounting, Microsoft Word, Team Leadership
Education
Pima Community College 2007 — 2008
N/A, Basic Skills and Developmental/Remedial Education
francisco gerardo's APAC Customer Services Experience August 2012 - Present
Job customer service representative at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services August 2012 - Present
APAC Customer Services August 2012 - May 2013
Afni September 2001 - November 2008
Education
Pima Community College 1998 — 2002
Digital Arts
desert view high school 1997 — 1998
APAC Customer Services August 2012 - Present
APAC Customer Services August 2012 - May 2013
Afni September 2001 - November 2008
Education
Pima Community College 1998 — 2002
Digital Arts
desert view high school 1997 — 1998
Kelli Randolph's APAC Customer Services Experience 1996 - 1997
Job Administrative Assistant at Suffolk Public Schools
Industry Primary/Secondary Education
Experience
Suffolk Public Schools July 2015 - Present
Suffolk Public Schools July 2010 - June 2015
Suffolk Public Schools 1999 - 2010
H&R Block 2006 - 2007
Suffolk Public Schools 1997 - 1999
APAC Customer Services 1996 - 1997
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Calculator, Teaching, Customer Service, Cash Handling, Bank Reconciliation, Personal Income Tax...
Education
Paul D Camp Community College
Rutgers University-New Brunswick
Accounting
Piscataway High School, Piscataway, N.J.
High School
Suffolk Public Schools July 2015 - Present
Suffolk Public Schools July 2010 - June 2015
Suffolk Public Schools 1999 - 2010
H&R Block 2006 - 2007
Suffolk Public Schools 1997 - 1999
APAC Customer Services 1996 - 1997
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Calculator, Teaching, Customer Service, Cash Handling, Bank Reconciliation, Personal Income Tax...
Education
Paul D Camp Community College
Rutgers University-New Brunswick
Accounting
Piscataway High School, Piscataway, N.J.
High School
Ashlee O'Nan's APAC Customer Services Experience March 2008 - Present
Job Customer Service Represtative at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services March 2008 - Present
West Corporation February 2003 - February 2008
Education
Rasmussen College-Illinois 2011 — 2013
Associate of Arts and Sciences (AAS), Business Administration-Human Resources
APAC Customer Services March 2008 - Present
West Corporation February 2003 - February 2008
Education
Rasmussen College-Illinois 2011 — 2013
Associate of Arts and Sciences (AAS), Business Administration-Human Resources
Daniel McDuff's APAC Customer Services Experience April 2010 - Present
Job Customer Service Representative at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services April 2010 - Present
Chicago Hilton Indian Lakes Resort October 2007 - August 2010
Education
Rock Valley College 2013 — 2015
APAC Customer Services April 2010 - Present
Chicago Hilton Indian Lakes Resort October 2007 - August 2010
Education
Rock Valley College 2013 — 2015
Jessica Fimbres's APAC Customer Services Experience October 2013 - December 2013
Job PSS Verizon Tech Coach at Asurion
Industry Wireless
Experience
Asurion December 2013 - Present
APAC Customer Services October 2013 - December 2013
APAC Customer Services November 2012 - October 2013
Skills
Call Centers, Workforce Management, Technical Support, Process Improvement, Contact Centers, Customer Experience, Troubleshooting, Service Delivery, Customer Satisfaction, Active Directory, Customer Service, Team Leadership, Management, Windows Server, Telecommunications, Performance Management, Team Management, Windows 7, Computer Hardware, Operations Management
Education
Pima Community College 2007 — 2010
Associate of Arts (AA)
Sunnyside High School 2003 — 2007
High School Diploma
Asurion December 2013 - Present
APAC Customer Services October 2013 - December 2013
APAC Customer Services November 2012 - October 2013
Skills
Call Centers, Workforce Management, Technical Support, Process Improvement, Contact Centers, Customer Experience, Troubleshooting, Service Delivery, Customer Satisfaction, Active Directory, Customer Service, Team Leadership, Management, Windows Server, Telecommunications, Performance Management, Team Management, Windows 7, Computer Hardware, Operations Management
Education
Pima Community College 2007 — 2010
Associate of Arts (AA)
Sunnyside High School 2003 — 2007
High School Diploma
Clarissa Valenzuela's APAC Customer Services Experience July 2012 - September 2012
Job Customer Service at LivingSocial
Industry Marketing and Advertising
Experience
LivingSocial September 2012 - July 2014
APAC Customer Services July 2012 - September 2012
Convergys April 2012 - June 2012
C3 October 2011 - March 2012
Tru lite Skylights August 2009 - August 2011
Skills
Problem Solving, Goal Setting, Empathy, Teamwork, Communication, Customer Awareness, IT skills, POS, Cash Handling Experience, Customer Service, Friendly Personality, Close Attention to..., Adaptability
Education
Pima Community College 2009 — 2011
S.T.A.R Academic High School 2008 — 2009
LivingSocial September 2012 - July 2014
APAC Customer Services July 2012 - September 2012
Convergys April 2012 - June 2012
C3 October 2011 - March 2012
Tru lite Skylights August 2009 - August 2011
Skills
Problem Solving, Goal Setting, Empathy, Teamwork, Communication, Customer Awareness, IT skills, POS, Cash Handling Experience, Customer Service, Friendly Personality, Close Attention to..., Adaptability
Education
Pima Community College 2009 — 2011
S.T.A.R Academic High School 2008 — 2009
demetria young's APAC Customer Services Experience 2013 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2013 - Present
WIS International March 2013 - October 2013
Elite Pharmacy January 2012 - April 2013
Skills
Customer Service, Inventor, PowerPoint, Microsoft Excel, Microsoft Word, Sales
Education
Remington College-Houston Campus 2010 — 2011
Pharmacy Technician, Pharmacy
West Field High School 2007 — 2010
APAC Customer Services 2013 - Present
WIS International March 2013 - October 2013
Elite Pharmacy January 2012 - April 2013
Skills
Customer Service, Inventor, PowerPoint, Microsoft Excel, Microsoft Word, Sales
Education
Remington College-Houston Campus 2010 — 2011
Pharmacy Technician, Pharmacy
West Field High School 2007 — 2010
David Apple's APAC Customer Services Experience 2013 - 2014
Job Sales Manager
Industry Hospital & Health Care
Experience
APAC Customer Services 2013 - 2014
Command Marketing Services (sole proprietership) August 2010 - July 2013
Worldwide Vision, Raleigh February 2010 - August 2010
NCG Energy Solutions October 2008 - January 2010
California Pizza Kitchen February 2006 - October 2008
Darden- Red Lobster February 2002 - November 2005
Skills
Sales Operations, Sales Management, Sales, Management
Education
Penn State University 1996 — 2001
Bachelor's Degree, Hotel, Motel, and Restaurant Management
APAC Customer Services 2013 - 2014
Command Marketing Services (sole proprietership) August 2010 - July 2013
Worldwide Vision, Raleigh February 2010 - August 2010
NCG Energy Solutions October 2008 - January 2010
California Pizza Kitchen February 2006 - October 2008
Darden- Red Lobster February 2002 - November 2005
Skills
Sales Operations, Sales Management, Sales, Management
Education
Penn State University 1996 — 2001
Bachelor's Degree, Hotel, Motel, and Restaurant Management
Nadia Tucker's APAC Customer Services Experience 2014 - Present
Job Customer Service
Industry Hospitality
Experience
APAC Customer Services 2014 - Present
Lancer Hospitality June 2013 - June 2014
Skills
• Hard Worker with...
Education
Prairie View A&M University
Criminal Justice and Corrections
APAC Customer Services 2014 - Present
Lancer Hospitality June 2013 - June 2014
Skills
• Hard Worker with...
Education
Prairie View A&M University
Criminal Justice and Corrections
Gregory Engle's APAC Customer Services Experience July 2001 - Present
Job Customer Service Representative
Industry Outsourcing/Offshoring
Experience
APAC Customer Services July 2001 - Present
Skills
Customer Service, Management, Microsoft Excel, Process Improvement, Customer Satisfaction, Sales, Call Centers
Education
State University of New York Institute of Technology at Utica/Rome 1996 — 1998
Bachelor's degree, Business and Public Management
Paul Smith's College 1994 — 1996
Bachelor's degree, Hotel, Motel, and Restaurant Management
APAC Customer Services July 2001 - Present
Skills
Customer Service, Management, Microsoft Excel, Process Improvement, Customer Satisfaction, Sales, Call Centers
Education
State University of New York Institute of Technology at Utica/Rome 1996 — 1998
Bachelor's degree, Business and Public Management
Paul Smith's College 1994 — 1996
Bachelor's degree, Hotel, Motel, and Restaurant Management
Erica Croft's APAC Customer Services Experience March 2015 - May 2015
Job 2014 Rockford Career College Graduate In Paralegal Studies. Wants to find work in the legal field as a paralegal.
Industry Legal Services
Experience
APAC Customer Services March 2015 - May 2015
Rockford Career College 2012 - 2014
West Corporation January 2008 - January 2009
Hononegah Community High School January 2004 - May 2004
Skills
Customer Service, Legal Research, Legal Writing, Public Speaking, Telephone Skills, Communication, Document Drafting, Event Planning
Education
Rockford Career College 2012 — 2014
Associate's Degree, Legal Assistant/Paralegal, 3.75 GPA
Hononegah Community High School 2000 — 2004
High school Diploma
APAC Customer Services March 2015 - May 2015
Rockford Career College 2012 - 2014
West Corporation January 2008 - January 2009
Hononegah Community High School January 2004 - May 2004
Skills
Customer Service, Legal Research, Legal Writing, Public Speaking, Telephone Skills, Communication, Document Drafting, Event Planning
Education
Rockford Career College 2012 — 2014
Associate's Degree, Legal Assistant/Paralegal, 3.75 GPA
Hononegah Community High School 2000 — 2004
High school Diploma
Amber Beacham's APAC Customer Services Experience October 2014 - January 2015
Job CSR/MA at n/a between jobs who wants me? I want to work!
Industry Hospital & Health Care
Experience
APAC Customer Services October 2014 - January 2015
Education
Pima Medical Institute-Mesa 2009 — 2010
GED/ Medical Assistant, Clinical/Medical Laboratory Assistant
APAC Customer Services October 2014 - January 2015
Education
Pima Medical Institute-Mesa 2009 — 2010
GED/ Medical Assistant, Clinical/Medical Laboratory Assistant
Ammar Barakat's APAC Customer Services Experience 2015 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2015 - Present
Education
Onondaga Community College 2012 — 2014
Bachelor of Business Administration (B.B.A.)
APAC Customer Services 2015 - Present
Education
Onondaga Community College 2012 — 2014
Bachelor of Business Administration (B.B.A.)
Divina Castro's APAC Customer Services Experience March 2015 - Present
Job Student at Pima Medical InstituteTucson
Industry Consumer Services
Experience
APAC Customer Services March 2015 - Present
Home Depot September 2013 - February 2015
Hibbett Sporting Goods July 2012 - June 2013
Ross Stores, Inc. October 2010 - June 2012
Sykes Enterprises, Inc. May 2010 - October 2010
Education
Pima Medical Institute-Tucson 2015 — 2017
Registered Nursing/Registered Nurse
APAC Customer Services March 2015 - Present
Home Depot September 2013 - February 2015
Hibbett Sporting Goods July 2012 - June 2013
Ross Stores, Inc. October 2010 - June 2012
Sykes Enterprises, Inc. May 2010 - October 2010
Education
Pima Medical Institute-Tucson 2015 — 2017
Registered Nursing/Registered Nurse
Williams Lea
StarTek
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC