APAC Teleservices
Industry: Outsourcing company
DescriptionHeadquarters: Bannockburn, IL CEO: Kevin T. Keleghan (Sep 13, 2010–) Founder: Theodore G Schwartz Founded: 1973 Parent organization: NCO Group Subsidiary: jurisdiction of organization
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APAC Teleservices Employees
Employee
Years
Job
Industry
Joyce Weston Joyce Weston's APAC Teleservices Experience August 1993 - July 1996
Job Administrative Professional|Project Specialist
Industry Executive Office
Experience
Volt October 2012 - January 2013
Invensys Rail January 2006 - July 2011
Alliance for Performing Arts June 1998 - August 2005
Ancient Biblical Manuscript Center February 1997 - May 1998
APAC Teleservices August 1993 - July 1996
IOLAB Corporation (Johnson & Johnson) October 1991 - June 1993
Avery Dennison July 1989 - October 1991
Skills
PowerPoint, Outlook, Baan, PVCS, Lotus Notes, Databases, SharePoint, Visio, Analysis, Microsoft Office, Customer Service, Documentation, Scheduling, Windows, Problem Solving, Coordination, Teamwork, Troubleshooting, Spreadsheets, Administrative Support, Research, Invoicing, Document Management, Time Management, Telephone Skills, Customer Satisfaction, Internet Explorer, Budgeting, Accounts Payable, Accounts Receivable, Planning, Data Entry, Process Improvement, Microsoft Excel, Microsoft Word, Administrative..., Software Documentation, Budgets, Adobe Acrobat, Project Planning, Access
Education
Chaffey College 2007 — 2011
Associates in Science, Business
Volt October 2012 - January 2013
Invensys Rail January 2006 - July 2011
Alliance for Performing Arts June 1998 - August 2005
Ancient Biblical Manuscript Center February 1997 - May 1998
APAC Teleservices August 1993 - July 1996
IOLAB Corporation (Johnson & Johnson) October 1991 - June 1993
Avery Dennison July 1989 - October 1991
Skills
PowerPoint, Outlook, Baan, PVCS, Lotus Notes, Databases, SharePoint, Visio, Analysis, Microsoft Office, Customer Service, Documentation, Scheduling, Windows, Problem Solving, Coordination, Teamwork, Troubleshooting, Spreadsheets, Administrative Support, Research, Invoicing, Document Management, Time Management, Telephone Skills, Customer Satisfaction, Internet Explorer, Budgeting, Accounts Payable, Accounts Receivable, Planning, Data Entry, Process Improvement, Microsoft Excel, Microsoft Word, Administrative..., Software Documentation, Budgets, Adobe Acrobat, Project Planning, Access
Education
Chaffey College 2007 — 2011
Associates in Science, Business
Shari Lewison Shari Lewison's APAC Teleservices Experience April 1996 - March 1997
Job AVP, Information Security at ACT
Industry Information Services
Experience
ACT July 2013 - Present
Certified Yoga Instructor May 2013 - Present
ACT March 2011 - Present
Transamerica Retirement Management July 2006 - January 2011
AEGON September 2001 - July 2006
AEGON February 2000 - September 2003
AEGON March 1998 - February 2000
McLeod USA March 1997 - March 1998
APAC Teleservices April 1996 - March 1997
Electronic Data Systems June 1991 - March 1996
Skills
Team Leadership, Business Analysis, Marketing, Project Management, Integration, Security, SDLC, Strategy, Information Security, Business Process, Cross-functional Team..., Computer Security, Leadership, CRM, Business Strategy, IT Management, Requirements Analysis, Information Security..., Management, Six Sigma, PMO, Operations Management, IT Service Management, Process Improvement, ISO 27001, Risk Assessment, Business Continuity, Disaster Recovery, Risk Management, Requirements Gathering, Enterprise Architecture, Networking, Vendor Management, Program Management, Software Development, Information Technology
Education
University of Iowa - Henry B. Tippie College of Business 2003 — 2008
MBA, Marketing
Luther College 1980 — 1984
Bachelor of Arts, Art
Luther College 1980 — 1984
Bachelor of Arts, Computer Science
ACT July 2013 - Present
Certified Yoga Instructor May 2013 - Present
ACT March 2011 - Present
Transamerica Retirement Management July 2006 - January 2011
AEGON September 2001 - July 2006
AEGON February 2000 - September 2003
AEGON March 1998 - February 2000
McLeod USA March 1997 - March 1998
APAC Teleservices April 1996 - March 1997
Electronic Data Systems June 1991 - March 1996
Skills
Team Leadership, Business Analysis, Marketing, Project Management, Integration, Security, SDLC, Strategy, Information Security, Business Process, Cross-functional Team..., Computer Security, Leadership, CRM, Business Strategy, IT Management, Requirements Analysis, Information Security..., Management, Six Sigma, PMO, Operations Management, IT Service Management, Process Improvement, ISO 27001, Risk Assessment, Business Continuity, Disaster Recovery, Risk Management, Requirements Gathering, Enterprise Architecture, Networking, Vendor Management, Program Management, Software Development, Information Technology
Education
University of Iowa - Henry B. Tippie College of Business 2003 — 2008
MBA, Marketing
Luther College 1980 — 1984
Bachelor of Arts, Art
Luther College 1980 — 1984
Bachelor of Arts, Computer Science
Jathan Desir Jathan Desir's APAC Teleservices Experience March 1998 - August 1999
Job Enterprise Support Manager at WP Engine
Industry Internet
Experience
WP Engine September 2013 - Present
Texas Star Smiles June 2012 - Present
Self-Employed August 1999 - January 2014
General Mills February 2004 - August 2010
University of Iowa January 2001 - January 2004
Cambridge Tempositions October 1999 - December 2000
APAC Teleservices March 1998 - August 1999
Skills
Leadership, Customer Service, Research, Managing Database, Website Creation, Website Development, Social Media Integration, Marketing Support, Technical Support, Help Desk Support, Network Management..., Network Development, Graphic Design, SQL, Databases, Team Leadership, Salesforce.com, Sales, Social Media Marketing, Apache, Marketing, Account Management, Human Resources, Public Speaking
Education
University of Iowa 2009 — 2013
Bachelor of Science (B.S.)
University of Pennsylvania 1996 — 1997
Brebeuf 1992 — 1996
Diploma
WP Engine September 2013 - Present
Texas Star Smiles June 2012 - Present
Self-Employed August 1999 - January 2014
General Mills February 2004 - August 2010
University of Iowa January 2001 - January 2004
Cambridge Tempositions October 1999 - December 2000
APAC Teleservices March 1998 - August 1999
Skills
Leadership, Customer Service, Research, Managing Database, Website Creation, Website Development, Social Media Integration, Marketing Support, Technical Support, Help Desk Support, Network Management..., Network Development, Graphic Design, SQL, Databases, Team Leadership, Salesforce.com, Sales, Social Media Marketing, Apache, Marketing, Account Management, Human Resources, Public Speaking
Education
University of Iowa 2009 — 2013
Bachelor of Science (B.S.)
University of Pennsylvania 1996 — 1997
Brebeuf 1992 — 1996
Diploma
GLORIA ELMORE GLORIA ELMORE's APAC Teleservices Experience October 1998 - January 1999
Job Student Texas School of Buisness
Industry Medical Practice
Experience
Rite of Passage July 2014 - August 2014
R AND H SUPPLY CO May 2011 - October 2013
Sams Club October 2008 - June 2011
Allied Waste Industries August 2001 - April 2008
Motel 6 February 1999 - February 2001
APAC Teleservices October 1998 - January 1999
Jones environmental drilling, inc June 1996 - October 1998
Skills
Time Management, Customer Satisfaction, Management, Payroll, Invoicing, Analysis, Negotiation, Customer Service, Purchasing, Inventory Management, Microsoft Excel
Education
Texas School of Business-Friendswood 2013 — 2014
Medical Billing and Coding, 3.97 GPA
Rite of Passage July 2014 - August 2014
R AND H SUPPLY CO May 2011 - October 2013
Sams Club October 2008 - June 2011
Allied Waste Industries August 2001 - April 2008
Motel 6 February 1999 - February 2001
APAC Teleservices October 1998 - January 1999
Jones environmental drilling, inc June 1996 - October 1998
Skills
Time Management, Customer Satisfaction, Management, Payroll, Invoicing, Analysis, Negotiation, Customer Service, Purchasing, Inventory Management, Microsoft Excel
Education
Texas School of Business-Friendswood 2013 — 2014
Medical Billing and Coding, 3.97 GPA
Maurio Eley Maurio Eley's APAC Teleservices Experience August 1996 - April 1999
Job Electronics Technician at Schneider Electric
Industry Electrical/Electronic Manufacturing
Experience
Schneider Electric April 1999 - Present
APAC Teleservices August 1996 - April 1999
Skills
Electronics, PLC, Testing, UPS Systems
Education
Guilford Technical Community College 1996 — 1999
Associate of Science (A.S.), Electrical and Electronics Engineering
Schneider Electric April 1999 - Present
APAC Teleservices August 1996 - April 1999
Skills
Electronics, PLC, Testing, UPS Systems
Education
Guilford Technical Community College 1996 — 1999
Associate of Science (A.S.), Electrical and Electronics Engineering
Rita Carter's APAC Teleservices Experience March 1995 - August 1997
Job Sr. Administrative Assistant at Rockwell Collins
Industry Aviation & Aerospace
Experience
Rockwell Collins June 2001 - Present
APAC Teleservices March 1995 - August 1997
Freedom Group/Fiserv January 1979 - March 1995
Skills
Access, Administrative..., Lotus Notes, Visio, Spreadsheets, Administrative...
Education
Kirkwood Community College 2005 — 2011
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
HLV Community School
Rockwell Collins June 2001 - Present
APAC Teleservices March 1995 - August 1997
Freedom Group/Fiserv January 1979 - March 1995
Skills
Access, Administrative..., Lotus Notes, Visio, Spreadsheets, Administrative...
Education
Kirkwood Community College 2005 — 2011
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
HLV Community School
Chris Appleby-Sparrow Chris Appleby-Sparrow's APAC Teleservices Experience August 1994 - October 1999
Job Training Specialist, Photographer
Industry Banking
Experience
BMO Harris Bank November 1999 - Present
Appleby Photography June 1996 - Present
APAC Teleservices August 1994 - October 1999
Skills
Banking, Performance Management, Training, Coaching, Customer Service, Employee Relations, Team Building, Photography, Entrepreneurship, Risk Management, Change Management, Call Centers, Employee Training, Leadership, Management, Sales, Public Speaking
Education
Edgewood College
Business Administration
Hawkeye Community College
Associate of Arts (AA)
BMO Harris Bank November 1999 - Present
Appleby Photography June 1996 - Present
APAC Teleservices August 1994 - October 1999
Skills
Banking, Performance Management, Training, Coaching, Customer Service, Employee Relations, Team Building, Photography, Entrepreneurship, Risk Management, Change Management, Call Centers, Employee Training, Leadership, Management, Sales, Public Speaking
Education
Edgewood College
Business Administration
Hawkeye Community College
Associate of Arts (AA)
Emilio Gonzalez Emilio Gonzalez's APAC Teleservices Experience 1996 - 1998
Job Registered Representative at RFG Wealth Management
Industry Marketing and Advertising
Experience
RFG Wealth Management September 2013 - Present
TouchPay Holdings, LP June 2012 - September 2013
Correction Connections Inc. January 2003 - June 2012
Correction Connections of Idaho April 2003 - February 2010
MSSI 2000 - 2003
Nolato 1998 - 2001
APAC Teleservices 1996 - 1998
United States Marine Corps 1987 - 1994
Skills
Public Speaking, Team Building, Policy, Budgets, Microsoft Excel, Project Management, Coaching, Leadership Development, Customer Service, Training, Teaching, Change Management, Program Development, Strategic Planning, Leadership, Marketing, Event Management, Entrepreneurship, Program Management, Community Outreach, Event Planning, Non-profits, Social Media, Research, Microsoft Office, Fundraising, Public Relations, Team Leadership, Small Business, Nonprofits, Staff Development, Sales, Human Resources, Account Management, New Business Development, Management, Government, Organizational..., Social Networking, Contract Negotiation, Supervisory Skills, Workshop Facilitation
Education
University of North Texas 1987 — 1994
Bachelor's degree, Rehabilitation Science
Denton High School
Denton High School
RFG Wealth Management September 2013 - Present
TouchPay Holdings, LP June 2012 - September 2013
Correction Connections Inc. January 2003 - June 2012
Correction Connections of Idaho April 2003 - February 2010
MSSI 2000 - 2003
Nolato 1998 - 2001
APAC Teleservices 1996 - 1998
United States Marine Corps 1987 - 1994
Skills
Public Speaking, Team Building, Policy, Budgets, Microsoft Excel, Project Management, Coaching, Leadership Development, Customer Service, Training, Teaching, Change Management, Program Development, Strategic Planning, Leadership, Marketing, Event Management, Entrepreneurship, Program Management, Community Outreach, Event Planning, Non-profits, Social Media, Research, Microsoft Office, Fundraising, Public Relations, Team Leadership, Small Business, Nonprofits, Staff Development, Sales, Human Resources, Account Management, New Business Development, Management, Government, Organizational..., Social Networking, Contract Negotiation, Supervisory Skills, Workshop Facilitation
Education
University of North Texas 1987 — 1994
Bachelor's degree, Rehabilitation Science
Denton High School
Denton High School
Lisa Cortinas's APAC Teleservices Experience May 1996 - May 1998
Job Benefits/COBRA Administrator at EBS Employee Benefit Services, Inc.
Industry Human Resources
Experience
EBS Employee Benefit Services, Inc. March 2013 - Present
Accenture Procurement BPO November 2010 - July 2012
Brumley PEO February 2004 - December 2009
APAC Teleservices May 1996 - May 1998
Skills
Employee Relations, Human Resources, Recruiting, HR Policies, Onboarding, Benefits Administration, COBRA Administration, Supervisory Skills, New Hire Orientations, Job Descriptions, Performance Appraisal
Education
Robert Morris University - Illinois 1992 — 1995
Bachelor of Business Administration (BBA), Human Resources Management and Services
EBS Employee Benefit Services, Inc. March 2013 - Present
Accenture Procurement BPO November 2010 - July 2012
Brumley PEO February 2004 - December 2009
APAC Teleservices May 1996 - May 1998
Skills
Employee Relations, Human Resources, Recruiting, HR Policies, Onboarding, Benefits Administration, COBRA Administration, Supervisory Skills, New Hire Orientations, Job Descriptions, Performance Appraisal
Education
Robert Morris University - Illinois 1992 — 1995
Bachelor of Business Administration (BBA), Human Resources Management and Services
Daniel Spangenberg Daniel Spangenberg's APAC Teleservices Experience June 1996 - February 1998
Job Senior Manager with Accenture's SAP Practice
Industry Management Consulting
Experience
Accenture April 2004 - Present
Accenture April 2001 - March 2004
Accenture April 1999 - March 2001
Accenture March 1998 - March 1999
APAC Teleservices June 1996 - February 1998
Skills
Business Transformation, PMO, SAP Implementation, Business Process..., Management Consulting, Business Process, Project Portfolio..., SDLC, Program Management, SAP, Project Planning, Project Management, Project Delivery, Oil & Gas Industry, System Testing, Medical Devices
Education
Northern Illinois University 1992 — 1996
Bachelor of Science (B.S.), Political Science (Public Law)
Accenture April 2004 - Present
Accenture April 2001 - March 2004
Accenture April 1999 - March 2001
Accenture March 1998 - March 1999
APAC Teleservices June 1996 - February 1998
Skills
Business Transformation, PMO, SAP Implementation, Business Process..., Management Consulting, Business Process, Project Portfolio..., SDLC, Program Management, SAP, Project Planning, Project Management, Project Delivery, Oil & Gas Industry, System Testing, Medical Devices
Education
Northern Illinois University 1992 — 1996
Bachelor of Science (B.S.), Political Science (Public Law)
Eddie Walden Eddie Walden's APAC Teleservices Experience May 1996 - October 1997
Job Unemployed at Unemployed and looking for work in Workforce management or Contact Center Vendor management.
Industry Management Consulting
Experience
Unemployed and looking for work in Workforce management or Contact Center Vendor management. Forecasting and Scheduling ManagerElectrolux Major AppliancesMarch 2012 - June 2014
Electrolux Major Appliances July 2010 - March 2012
Clear Harbor July 2009 - February 2010
Kennametal November 2006 - June 2008
EarthLink September 2004 - October 2006
SITEL Corporation March 2003 - September 2004
Verizon Wireless October 1999 - May 2002
MCI / Worldcom October 1997 - October 1999
APAC Teleservices May 1996 - October 1997
SallieMae January 1992 - May 1996
Skills
SAP, Customer Relations, Visio, Workforce Management, ACD, IEX, Meridian, CMS, Budget Development, Excel, Avaya, Word, Microsoft Office, PowerPoint, IVR, Outlook, Call Routing, Call Center, Lotus Notes, SharePoint, Customer Service, Optimization, Verint, Aspect, Forecasting, Scheduling, Team Leadership, Program Management, Capacity Planning, Customer Satisfaction, Vendor Management, Process Improvement, Operations Management, Metrics, Analysis, Hiring, Performance Management, Team Building, Customer Experience, Continuous Improvement, Problem Solving, Supervisory Skills, Call Center Development, Cost Reduction, Strategic Planning, Customer Retention, Contact Centre, Team Management, Planning, Business Process...
Education
The University of Georgia 1983 — 1991
Bachelor or arts, psychology
Butler High School Augusta, GA 1980 — 1983
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Unemployed and looking for work in Workforce management or Contact Center Vendor management. Forecasting and Scheduling ManagerElectrolux Major AppliancesMarch 2012 - June 2014
Electrolux Major Appliances July 2010 - March 2012
Clear Harbor July 2009 - February 2010
Kennametal November 2006 - June 2008
EarthLink September 2004 - October 2006
SITEL Corporation March 2003 - September 2004
Verizon Wireless October 1999 - May 2002
MCI / Worldcom October 1997 - October 1999
APAC Teleservices May 1996 - October 1997
SallieMae January 1992 - May 1996
Skills
SAP, Customer Relations, Visio, Workforce Management, ACD, IEX, Meridian, CMS, Budget Development, Excel, Avaya, Word, Microsoft Office, PowerPoint, IVR, Outlook, Call Routing, Call Center, Lotus Notes, SharePoint, Customer Service, Optimization, Verint, Aspect, Forecasting, Scheduling, Team Leadership, Program Management, Capacity Planning, Customer Satisfaction, Vendor Management, Process Improvement, Operations Management, Metrics, Analysis, Hiring, Performance Management, Team Building, Customer Experience, Continuous Improvement, Problem Solving, Supervisory Skills, Call Center Development, Cost Reduction, Strategic Planning, Customer Retention, Contact Centre, Team Management, Planning, Business Process...
Education
The University of Georgia 1983 — 1991
Bachelor or arts, psychology
Butler High School Augusta, GA 1980 — 1983
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Karen Doty, SPHR Karen Doty, SPHR's APAC Teleservices Experience 1996 - 1998
Job Director of Human Resources and Learning
Industry Government Administration
Experience
Virginia Department of Taxation 1998 - Present
APAC Teleservices 1996 - 1998
VA Dept. of Employee Relations Counselors 1994 - 1996
Skills
Performance Management, Strategy, Policy, Employee Relations, Workforce Planning, Human Resources, Organizational..., Training, Leadership, Deferred Compensation, Temporary Placement, Recruiting, Benefits Administration, Employee Training, Succession Planning, Program Management, Leadership Development, Talent Management, Strategic Planning, Onboarding, Coaching
Education
Virginia Commonwealth University 1982 — 1984
BS, Psychology, Business
University of Maryland University College 1980 — 1981
Psychology
University of Tampa 1979 — 1980
Marine Biology
Virginia Department of Taxation 1998 - Present
APAC Teleservices 1996 - 1998
VA Dept. of Employee Relations Counselors 1994 - 1996
Skills
Performance Management, Strategy, Policy, Employee Relations, Workforce Planning, Human Resources, Organizational..., Training, Leadership, Deferred Compensation, Temporary Placement, Recruiting, Benefits Administration, Employee Training, Succession Planning, Program Management, Leadership Development, Talent Management, Strategic Planning, Onboarding, Coaching
Education
Virginia Commonwealth University 1982 — 1984
BS, Psychology, Business
University of Maryland University College 1980 — 1981
Psychology
University of Tampa 1979 — 1980
Marine Biology
Scott Whitmer Scott Whitmer's APAC Teleservices Experience January 1994 - January 1997
Job Sr Engineer, Systems Support at MasterCard
Industry Financial Services
Experience
MasterCard April 2011 - Present
MasterCard Worldwide with Programmer Resources Intl Inc August 2010 - April 2011
CIBER February 2008 - August 2010
Principal Financial Group August 2005 - February 2008
Discover Financial Services, Inc August 2003 - August 2005
Discover Financial Services, Inc September 2002 - August 2003
St. Francis Medical Center January 1997 - January 2002
APAC Teleservices January 1994 - January 1997
Advanced Technology Services January 1987 - January 1994
US Navy January 1983 - January 1987
Skills
VoIP, Troubleshooting, Telecommunications, Avaya, Cisco Technologies, Change Management, Windows, Training, IP, IVR, Visio, Networking, Integration, Telephony, Technical Support, Call Centers, Testing, Routing, Network Administration, Ethernet, Managed Services, Enterprise Software, Process Improvement, Avaya Technologies
Education
Brimfield High School 1976 — 1981
Illinois Central College
Associates in Applied Science, Microcomputer Software Specialist
Illinois Central College
Certificate; Certificate, Microcomputer Applications; Microcomputer Software Support
Robein Grade School
MasterCard April 2011 - Present
MasterCard Worldwide with Programmer Resources Intl Inc August 2010 - April 2011
CIBER February 2008 - August 2010
Principal Financial Group August 2005 - February 2008
Discover Financial Services, Inc August 2003 - August 2005
Discover Financial Services, Inc September 2002 - August 2003
St. Francis Medical Center January 1997 - January 2002
APAC Teleservices January 1994 - January 1997
Advanced Technology Services January 1987 - January 1994
US Navy January 1983 - January 1987
Skills
VoIP, Troubleshooting, Telecommunications, Avaya, Cisco Technologies, Change Management, Windows, Training, IP, IVR, Visio, Networking, Integration, Telephony, Technical Support, Call Centers, Testing, Routing, Network Administration, Ethernet, Managed Services, Enterprise Software, Process Improvement, Avaya Technologies
Education
Brimfield High School 1976 — 1981
Illinois Central College
Associates in Applied Science, Microcomputer Software Specialist
Illinois Central College
Certificate; Certificate, Microcomputer Applications; Microcomputer Software Support
Robein Grade School
Joyce Bullock Joyce Bullock's APAC Teleservices Experience May 1995 - July 1997
Job Support Services at REX Healthcare
Industry Information Technology and Services
Experience
Rex Healthcare January 2012 - Present
Veritude August 2011 - November 2011
Express Employment Professionals February 2011 - April 2011
Systems Documentation, INC August 1997 - February 2011
APAC TELESERVICES May 1995 - July 1997
IBM June 1990 - July 1992
IBM 1987 - 1990
IBM April 1983 - July 1986
Skills
Lotus Notes, Outlook, HTML, Testing, Planning, Programming, Salesforce.com, CSS, Contract Negotiation, SGML, XHTML, Sametime, IEX, HIPAA, DITA, Technical Writing, SharePoint, Documentation, MS Project, PowerPoint, XML, Word, Excel, Project Planning, Process Improvement, Quality Assurance, Mentoring, Problem Solving, Program Management, SDLC, Windows, Microsoft Office, Agile, Databases, Content Management, Customer Relations, Troubleshooting, Team Leadership, XP, Operating Systems, Software Documentation, Customer Service, Microsoft Word, Agile Methodologies, Microsoft Excel
Education
Calvin Coolidge HS
Morgan State University
Master of Arts, Planning and Policy Analysis
The Johns Hopkins University
Bachelor of Arts, Geography and Environmental Engineering
University of Pennsylvania, Energy Center
Master of Science, Energy, Energy and Resource Management
Rex Healthcare January 2012 - Present
Veritude August 2011 - November 2011
Express Employment Professionals February 2011 - April 2011
Systems Documentation, INC August 1997 - February 2011
APAC TELESERVICES May 1995 - July 1997
IBM June 1990 - July 1992
IBM 1987 - 1990
IBM April 1983 - July 1986
Skills
Lotus Notes, Outlook, HTML, Testing, Planning, Programming, Salesforce.com, CSS, Contract Negotiation, SGML, XHTML, Sametime, IEX, HIPAA, DITA, Technical Writing, SharePoint, Documentation, MS Project, PowerPoint, XML, Word, Excel, Project Planning, Process Improvement, Quality Assurance, Mentoring, Problem Solving, Program Management, SDLC, Windows, Microsoft Office, Agile, Databases, Content Management, Customer Relations, Troubleshooting, Team Leadership, XP, Operating Systems, Software Documentation, Customer Service, Microsoft Word, Agile Methodologies, Microsoft Excel
Education
Calvin Coolidge HS
Morgan State University
Master of Arts, Planning and Policy Analysis
The Johns Hopkins University
Bachelor of Arts, Geography and Environmental Engineering
University of Pennsylvania, Energy Center
Master of Science, Energy, Energy and Resource Management
Tom Leu Tom Leu's APAC Teleservices Experience 1996 - 1998
Job Higher Ed 'HeadRocker' > Academic Dean > Keynote Speaker > Corporate Trainer > Photographer
Industry Higher Education
Experience
Rockford Career College April 2007 - Present
Leu Success Resources, Inc. January 2001 - Present
McGraw-Hill Higher Education July 2013 - February 2014
National Seminars Group/Rockhurst University November 2012 - July 2013
USXchange/Choice One Communications 1998 - 2001
APAC Teleservices 1996 - 1998
Skills
Motivational Speaking, Public Speaking, Coaching, Teaching, Psychology, Emotional Intelligence, Leadership Development, Business Communications, Personal Development, Marketing Communications, Presenter, E-Learning, Training, Distance Learning, Higher Education, Management, Staff Development, Curriculum Design, Instructional Design, Career Counseling, Conflict Resolution, Solution Selling, Consultative Sales..., Strategic Communications, Adult Education, Career Development, Resume Writing, Time Management, Executive Coaching, Organizational..., Workshop Facilitation, Curriculum Development, Leadership, Presentation Coaching, Employee Training, Team Building
Education
Illinois State University 1986 — 1990
Bachelor of Science (B.S.), Sociology
California Coast University 2006 — 2008
Master of Science (M.S.), Psychology
Rockford Career College April 2007 - Present
Leu Success Resources, Inc. January 2001 - Present
McGraw-Hill Higher Education July 2013 - February 2014
National Seminars Group/Rockhurst University November 2012 - July 2013
USXchange/Choice One Communications 1998 - 2001
APAC Teleservices 1996 - 1998
Skills
Motivational Speaking, Public Speaking, Coaching, Teaching, Psychology, Emotional Intelligence, Leadership Development, Business Communications, Personal Development, Marketing Communications, Presenter, E-Learning, Training, Distance Learning, Higher Education, Management, Staff Development, Curriculum Design, Instructional Design, Career Counseling, Conflict Resolution, Solution Selling, Consultative Sales..., Strategic Communications, Adult Education, Career Development, Resume Writing, Time Management, Executive Coaching, Organizational..., Workshop Facilitation, Curriculum Development, Leadership, Presentation Coaching, Employee Training, Team Building
Education
Illinois State University 1986 — 1990
Bachelor of Science (B.S.), Sociology
California Coast University 2006 — 2008
Master of Science (M.S.), Psychology
John Heltzer John Heltzer's APAC Teleservices Experience October 1996 - October 1998
Job Sr. Director, Strategic Services at TPG TeleManagement
Industry Management Consulting
Experience
TPG TeleManagement May 2012 - Present
Protocol Global Solutions January 2010 - January 2012
Protocol Integrated Direct Marketing May 2005 - December 2009
Protocol Integrated Direct Marketing April 2001 - April 2005
ShopTalk Networks January 1998 - March 2001
APAC Teleservices October 1996 - October 1998
SPAR Group, Inc. 1994 - 1996
Servco, Inc. September 1988 - January 1994
Skills
Outsourcing, Operations Management, P&L Management, Client Management, Relationship Development, Organizational..., CRM, Strategic Planning, Contract Negotiation, Management, Leadership, Strategy, Customer Satisfaction, Vendor Management, Team Building, Executive Management, Strategic Partnerships, Call Centers, Budgets, Forecasting, Process Improvement, Cross-functional Team..., Business Process..., Contact Centers, Performance Management, BPO, Change Management, Customer Retention, Analytics, Customer Experience, Telecommunications, Management Consulting, Business Strategy, Program Management, Team Leadership, Mergers & Acquisitions, Business Development, Leadership Development, Lead Generation, Start-ups, Workforce Management
Education
University of Colorado Boulder 1984 — 1988
BA, History
TPG TeleManagement May 2012 - Present
Protocol Global Solutions January 2010 - January 2012
Protocol Integrated Direct Marketing May 2005 - December 2009
Protocol Integrated Direct Marketing April 2001 - April 2005
ShopTalk Networks January 1998 - March 2001
APAC Teleservices October 1996 - October 1998
SPAR Group, Inc. 1994 - 1996
Servco, Inc. September 1988 - January 1994
Skills
Outsourcing, Operations Management, P&L Management, Client Management, Relationship Development, Organizational..., CRM, Strategic Planning, Contract Negotiation, Management, Leadership, Strategy, Customer Satisfaction, Vendor Management, Team Building, Executive Management, Strategic Partnerships, Call Centers, Budgets, Forecasting, Process Improvement, Cross-functional Team..., Business Process..., Contact Centers, Performance Management, BPO, Change Management, Customer Retention, Analytics, Customer Experience, Telecommunications, Management Consulting, Business Strategy, Program Management, Team Leadership, Mergers & Acquisitions, Business Development, Leadership Development, Lead Generation, Start-ups, Workforce Management
Education
University of Colorado Boulder 1984 — 1988
BA, History
Kristin Propst Kristin Propst's APAC Teleservices Experience June 2000 - April 2002
Job Criminal Justice
Industry Government Administration
Experience
Randstad/Aon Hewitt October 2012 - December 2012
Insource June 2012 - August 2012
Wal-Mart August 2010 - August 2011
NCO Management Inc/UPS August 2007 - May 2009
Wal-Mart March 2003 - June 2006
Kohl's May 2002 - March 2003
Apac Teleservices June 2000 - April 2002
Babies-R-Us March 2000 - June 2000
Big k-Mart January 1997 - February 2000
Skills
Shrinkage, Cashiering, Inventory Control, Merchandising, Inventory Management, Wal-Mart, Retail, Customer Service, Visual Merchandising, Distribution Center..., Retail Sales, 10 Key, Planograms, Data Entry, Interrogation
Education
Guilford Technical Community College 2007 — 2009
Associates, Criminal Justice
Ben L. Smith High School 1995 — 1999
Diploma, General Studies
South University Online
Bachelor's Degree, Criminal Justice
Randstad/Aon Hewitt October 2012 - December 2012
Insource June 2012 - August 2012
Wal-Mart August 2010 - August 2011
NCO Management Inc/UPS August 2007 - May 2009
Wal-Mart March 2003 - June 2006
Kohl's May 2002 - March 2003
Apac Teleservices June 2000 - April 2002
Babies-R-Us March 2000 - June 2000
Big k-Mart January 1997 - February 2000
Skills
Shrinkage, Cashiering, Inventory Control, Merchandising, Inventory Management, Wal-Mart, Retail, Customer Service, Visual Merchandising, Distribution Center..., Retail Sales, 10 Key, Planograms, Data Entry, Interrogation
Education
Guilford Technical Community College 2007 — 2009
Associates, Criminal Justice
Ben L. Smith High School 1995 — 1999
Diploma, General Studies
South University Online
Bachelor's Degree, Criminal Justice
Ronald Downs Ronald Downs's APAC Teleservices Experience July 1995 - October 1997
Job Web design and SEO service
Industry Internet
Experience
SEO Service September 2014 - Present
Infinity Contact May 2012 - September 2014
Thomas Cardella & Associates April 2007 - September 2009
Media Com November 2004 - February 2007
Jackson Sun March 2002 - October 2002
MCI Worldcom January 2000 - January 2001
McLeodUSA November 1997 - December 1999
APAC Teleservices July 1995 - October 1997
Skills
Coaching, Marketing, Entrepreneurship, Account Management, Social Media, Social Media Marketing, Training, Social Networking, Computer Hardware, Computers, Public Speaking, Affiliate Marketing, Web Marketing, E-commerce, Team Building, SEM, PPC, Marketing Strategy, Email Marketing, Online Marketing, Strategic Planning, Customer Satisfaction, Advertising, Small Business, Sales Management, Sales, Facebook, Leadership, Lead Generation, Time Management, Start-ups, Team Leadership, Customer Service, SEO, B2B, Public Relations, Blogging, Mobile Marketing, Direct Sales, Network Marketing, Website Development, Business Development, Direct Marketing, Web Analytics, Customer Retention, Market Research, Call Centers, Retail, Marketing Communications, Negotiation
Education
University of Northern Iowa 1981 — 1985
BS, Business Management
Kirkwood Community College 1980 — 1982
AA, Business
SEO Service September 2014 - Present
Infinity Contact May 2012 - September 2014
Thomas Cardella & Associates April 2007 - September 2009
Media Com November 2004 - February 2007
Jackson Sun March 2002 - October 2002
MCI Worldcom January 2000 - January 2001
McLeodUSA November 1997 - December 1999
APAC Teleservices July 1995 - October 1997
Skills
Coaching, Marketing, Entrepreneurship, Account Management, Social Media, Social Media Marketing, Training, Social Networking, Computer Hardware, Computers, Public Speaking, Affiliate Marketing, Web Marketing, E-commerce, Team Building, SEM, PPC, Marketing Strategy, Email Marketing, Online Marketing, Strategic Planning, Customer Satisfaction, Advertising, Small Business, Sales Management, Sales, Facebook, Leadership, Lead Generation, Time Management, Start-ups, Team Leadership, Customer Service, SEO, B2B, Public Relations, Blogging, Mobile Marketing, Direct Sales, Network Marketing, Website Development, Business Development, Direct Marketing, Web Analytics, Customer Retention, Market Research, Call Centers, Retail, Marketing Communications, Negotiation
Education
University of Northern Iowa 1981 — 1985
BS, Business Management
Kirkwood Community College 1980 — 1982
AA, Business
Rachelle Fabrazzo Rachelle Fabrazzo's APAC Teleservices Experience June 1996 - March 1997
Job Executive Assistant
Industry Medical Devices
Experience
Lincare Fairfield and Allendale November 2005 - February 2007
McData Corporation/Exenet/CNT/Inrange Global July 2002 - November 2005
Village on the Isle October 2001 - February 2002
A.G. Edwards & Sons, Inc April 2001 - February 2002
TOPS Staffing Services July 2000 - April 2001
Key Voice Technologies, Inc March 1999 - July 2000
Zenith Insurance Company September 1997 - March 1999
Kelly Services January 1997 - September 1997
Apostolic Christian Home May 1995 - July 1997
APAC Teleservices June 1996 - March 1997
Skills
Microsoft Excel, Customer Service, Outlook, Microsoft Office, PowerPoint, Administrative..., Access, Microsoft Word, Spreadsheets, Inventory Management, Data Entry, Software Documentation, Lotus Notes, Sales, Fax, Office Management, Accounts Receivable, Budgets, Management, Team Building
Education
Heartland Community College 1996 — 1996
None, General Studies, 3.0
Illinois Central College 1992 — 1994
None, Computer Programming
Lincare Fairfield and Allendale November 2005 - February 2007
McData Corporation/Exenet/CNT/Inrange Global July 2002 - November 2005
Village on the Isle October 2001 - February 2002
A.G. Edwards & Sons, Inc April 2001 - February 2002
TOPS Staffing Services July 2000 - April 2001
Key Voice Technologies, Inc March 1999 - July 2000
Zenith Insurance Company September 1997 - March 1999
Kelly Services January 1997 - September 1997
Apostolic Christian Home May 1995 - July 1997
APAC Teleservices June 1996 - March 1997
Skills
Microsoft Excel, Customer Service, Outlook, Microsoft Office, PowerPoint, Administrative..., Access, Microsoft Word, Spreadsheets, Inventory Management, Data Entry, Software Documentation, Lotus Notes, Sales, Fax, Office Management, Accounts Receivable, Budgets, Management, Team Building
Education
Heartland Community College 1996 — 1996
None, General Studies, 3.0
Illinois Central College 1992 — 1994
None, Computer Programming
Shawnette Gordon Shawnette Gordon's APAC Teleservices Experience February 1998 - March 1999
Job An accomplished Project/Program Coordinator with advanced computer skills and strong CS background
Industry Executive Office
Experience
Belk HR Specialist at Belk, Inc.Mom CorpsSeptember 2014 - December 2014
inSync Staffing April 2014 - July 2014
AppleOne Employment Services November 2013 - April 2014
NAACHO April 2013 - June 2013
Northrop Grumman Corporation October 2012 - February 2013
Northrop Grumman Information Systems October 2011 - November 2011
Pin Points Inc September 2008 - June 2011
Academy for Educational Development August 2002 - September 2008
The Mitchell Group Inc. April 2000 - August 2002
APAC Teleservices February 1998 - March 1999
Skills
Certified Web Specialist, Microsoft Office 2010, iWork ‘11, Adobe Creative Suite..., QuarkXpress7, Microsoft Visio Pro 2010, Advanced software..., Event Planning, Facilities Management, Mailings, Proposal Management, Data Entry, Customer Service, Clerical Skills, Production, Mockups, Database Design, Social Marketing, Project Coordination, Conference Coordination, Catering, Call Center, Food Industry, Hospitality Management, Travel, Training & Development, Workforce Development, Purchasing, Security, Problem Solving, Cooking, Proposal Writing, Direct Mail, Office 2010, Leadership, PowerPoint, Team Building, Event Management, Call Centers, Fundraising, Employee Training, Management, Recruiting, Human Resources, Program Evaluation, Interviews, Project Management, Program Management, Training, Microsoft Office
Education
ECPI College of Technology 1992 — 1994
Associate of Science (A.S.), Health and Medical Administrative Services
Belk HR Specialist at Belk, Inc.Mom CorpsSeptember 2014 - December 2014
inSync Staffing April 2014 - July 2014
AppleOne Employment Services November 2013 - April 2014
NAACHO April 2013 - June 2013
Northrop Grumman Corporation October 2012 - February 2013
Northrop Grumman Information Systems October 2011 - November 2011
Pin Points Inc September 2008 - June 2011
Academy for Educational Development August 2002 - September 2008
The Mitchell Group Inc. April 2000 - August 2002
APAC Teleservices February 1998 - March 1999
Skills
Certified Web Specialist, Microsoft Office 2010, iWork ‘11, Adobe Creative Suite..., QuarkXpress7, Microsoft Visio Pro 2010, Advanced software..., Event Planning, Facilities Management, Mailings, Proposal Management, Data Entry, Customer Service, Clerical Skills, Production, Mockups, Database Design, Social Marketing, Project Coordination, Conference Coordination, Catering, Call Center, Food Industry, Hospitality Management, Travel, Training & Development, Workforce Development, Purchasing, Security, Problem Solving, Cooking, Proposal Writing, Direct Mail, Office 2010, Leadership, PowerPoint, Team Building, Event Management, Call Centers, Fundraising, Employee Training, Management, Recruiting, Human Resources, Program Evaluation, Interviews, Project Management, Program Management, Training, Microsoft Office
Education
ECPI College of Technology 1992 — 1994
Associate of Science (A.S.), Health and Medical Administrative Services
Rita Reinhardt's APAC Teleservices Experience May 1998 - July 1999
Job Career Specialist at St. Louis Community College
Industry Higher Education
Experience
St. Louis Community College August 2008 - Present
Indiana University Bloomington October 2007 - July 2008
Southern Illinois University Edwardsville 2006 - 2008
Good Samaritan House of Granite City August 2001 - February 2006
Eastern Illinois University 2002 - 2004
Southwestern Illinois College January 2000 - August 2000
Granite City Circuit Clerk's Office June 1999 - September 1999
APAC Teleservices May 1998 - July 1999
Skills
Career Assessment, Higher Education, Resume Writing, Curriculum Development, Career Counseling, Career Development, Community Outreach, Staff Development, Program Development, Fundraising, Adult Education, Outlook, Job Search Strategies, Public Speaking, Leadership Development, Nonprofits, Curriculum Design, Interviews, Event Planning, Social Networking, Leadership, Organizational..., Student Affairs, Team Building, Microsoft Office, Coaching, Student Development, Training, Time Management, Editing, Recruiting, Research, Grant Writing, Teaching, Creative Writing
Education
University of Missouri-Saint Louis 2004 — 2007
Masters of Arts, Communication
Eastern Illinois University 2002 — 2004
Bachelor of Arts, Mass Communication
Southwestern Illinois College 1999 — 2002
Associate of Arts (A.A.), Communication
St. Louis Community College August 2008 - Present
Indiana University Bloomington October 2007 - July 2008
Southern Illinois University Edwardsville 2006 - 2008
Good Samaritan House of Granite City August 2001 - February 2006
Eastern Illinois University 2002 - 2004
Southwestern Illinois College January 2000 - August 2000
Granite City Circuit Clerk's Office June 1999 - September 1999
APAC Teleservices May 1998 - July 1999
Skills
Career Assessment, Higher Education, Resume Writing, Curriculum Development, Career Counseling, Career Development, Community Outreach, Staff Development, Program Development, Fundraising, Adult Education, Outlook, Job Search Strategies, Public Speaking, Leadership Development, Nonprofits, Curriculum Design, Interviews, Event Planning, Social Networking, Leadership, Organizational..., Student Affairs, Team Building, Microsoft Office, Coaching, Student Development, Training, Time Management, Editing, Recruiting, Research, Grant Writing, Teaching, Creative Writing
Education
University of Missouri-Saint Louis 2004 — 2007
Masters of Arts, Communication
Eastern Illinois University 2002 — 2004
Bachelor of Arts, Mass Communication
Southwestern Illinois College 1999 — 2002
Associate of Arts (A.A.), Communication
Eric Capetillo Eric Capetillo's APAC Teleservices Experience February 1995 - April 1997
Job Agent / Owner at Capetillo Insurance Agency
Industry Insurance
Experience
Capetillo Insurance Agency April 2013 - Present
Farmers Insurance July 2009 - March 2013
State Farm Agent July 2008 - June 2009
Eric Capetillo Insurance Agency Inc January 2008 - June 2009
Freedom September 2002 - December 2007
Applebee's Grill & Bar December 2000 - September 2002
Houston's Restaurant January 1999 - June 2000
Carrabba's Italian Grill April 1997 - May 1999
APAC Teleservices February 1995 - April 1997
Skills
Sales Management, Advertising, Customer Service, Insurance, Sales, Call Center, Payroll, Spanish, Sales Operations, Bookkeeping, Publicity, Marketing Strategy, Account Management, Life Insurance, Social Media Marketing, Disability Insurance, Health Insurance, Online Advertising, Fixed Annuities, Public Relations
Education
Northern Arizona University-The W. A. Franke College of Business 2006 — 2008
Business Administration, Management
Arizona Western College 2004 — 2006
A.Bus., Business Administration
Capetillo Insurance Agency April 2013 - Present
Farmers Insurance July 2009 - March 2013
State Farm Agent July 2008 - June 2009
Eric Capetillo Insurance Agency Inc January 2008 - June 2009
Freedom September 2002 - December 2007
Applebee's Grill & Bar December 2000 - September 2002
Houston's Restaurant January 1999 - June 2000
Carrabba's Italian Grill April 1997 - May 1999
APAC Teleservices February 1995 - April 1997
Skills
Sales Management, Advertising, Customer Service, Insurance, Sales, Call Center, Payroll, Spanish, Sales Operations, Bookkeeping, Publicity, Marketing Strategy, Account Management, Life Insurance, Social Media Marketing, Disability Insurance, Health Insurance, Online Advertising, Fixed Annuities, Public Relations
Education
Northern Arizona University-The W. A. Franke College of Business 2006 — 2008
Business Administration, Management
Arizona Western College 2004 — 2006
A.Bus., Business Administration
Mitzi Woodmore's APAC Teleservices Experience 1998 - 1998
Job Performance Development Coach at Pace
Industry Human Resources
Experience
Pace February 2014 - Present
R & W Commercial Funding Solutions April 2011 - Present
Arizona Public Service (APS) June 2012 - November 2013
Kaiser Permanente March 2008 - June 2012
Convergys September 2007 - December 2007
Allstate Insurance 2001 - September 2007
Complient Corporation 2000 - 2000
Cuyahoga Community College 1999 - 2000
APAC TeleServices 1998 - 1998
Litho Krome (Hallmark Subsidiary) 1997 - 1998
Skills
Organizational..., Talent Development, Succession Planning, Leadership Development, Change Management, Performance Consulting, Instructional Design, Management Development, Organizational..., Performance Management, Talent Management, Employee Engagement, Executive Coaching, Human Capital Management, Coaching, Organizational Design, Change Leadership, Performance Improvement, Culture Change, Talent Assessment, Organizational Change, Career Development, Conflict Resolution, Process Improvement, Team Building, Employee Relations, HR Strategy, Management Consulting, Training Delivery, Strategic Planning, Mentoring, Onboarding, Needs Analysis, Emotional Intelligence, E-learning, Blended Learning, Human Capital Strategy, Organizational Behavior, Learning Management, 360 Feedback, HR Consulting, Human Performance, Staff Development, Program Management, Process Engineering, Executive Development, Workforce Planning, Talent Acquisition, Leadership, Employee Training
Education
University of Phoenix
MA, Organizational Management
Spalding University
BSBA, Business Administration
Pace February 2014 - Present
R & W Commercial Funding Solutions April 2011 - Present
Arizona Public Service (APS) June 2012 - November 2013
Kaiser Permanente March 2008 - June 2012
Convergys September 2007 - December 2007
Allstate Insurance 2001 - September 2007
Complient Corporation 2000 - 2000
Cuyahoga Community College 1999 - 2000
APAC TeleServices 1998 - 1998
Litho Krome (Hallmark Subsidiary) 1997 - 1998
Skills
Organizational..., Talent Development, Succession Planning, Leadership Development, Change Management, Performance Consulting, Instructional Design, Management Development, Organizational..., Performance Management, Talent Management, Employee Engagement, Executive Coaching, Human Capital Management, Coaching, Organizational Design, Change Leadership, Performance Improvement, Culture Change, Talent Assessment, Organizational Change, Career Development, Conflict Resolution, Process Improvement, Team Building, Employee Relations, HR Strategy, Management Consulting, Training Delivery, Strategic Planning, Mentoring, Onboarding, Needs Analysis, Emotional Intelligence, E-learning, Blended Learning, Human Capital Strategy, Organizational Behavior, Learning Management, 360 Feedback, HR Consulting, Human Performance, Staff Development, Program Management, Process Engineering, Executive Development, Workforce Planning, Talent Acquisition, Leadership, Employee Training
Education
University of Phoenix
MA, Organizational Management
Spalding University
BSBA, Business Administration
Jeanette Fleming Jeanette Fleming's APAC Teleservices Experience January 1998 - June 1999
Job Jr. Credit Analyst at SCANA
Industry Utilities
Experience
SCANA Corporation January 2014 - Present
SCANA Corporation May 2010 - January 2014
SCANA Corporation May 2006 - May 2010
SCANA Corporation October 2001 - May 2006
Wachovia Corporation June 2000 - October 2001
APAC June 1999 - June 2000
APAC Teleservices January 1998 - June 1999
Skills
Customer Service, Software Documentation, Management, Microsoft Excel, Process Scheduler, Process Improvement, Access, Microsoft Office, Accounting, PeopleSoft, Outlook, Microsoft Word, Employee Relations, PowerPoint, Project Management, Financial Reporting, Forecasting, Accounts Receivable, Human Resources, Team Leadership, Graphic Design, Financial Analysis, Oracle, Powertrain, PowerPlant
Education
Strayer University-North Carolina 2006 — 2012
Bachelor of Business Administration (B.B.A.), Finance, General
Strayer University-North Carolina 2008 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
SCANA Corporation January 2014 - Present
SCANA Corporation May 2010 - January 2014
SCANA Corporation May 2006 - May 2010
SCANA Corporation October 2001 - May 2006
Wachovia Corporation June 2000 - October 2001
APAC June 1999 - June 2000
APAC Teleservices January 1998 - June 1999
Skills
Customer Service, Software Documentation, Management, Microsoft Excel, Process Scheduler, Process Improvement, Access, Microsoft Office, Accounting, PeopleSoft, Outlook, Microsoft Word, Employee Relations, PowerPoint, Project Management, Financial Reporting, Forecasting, Accounts Receivable, Human Resources, Team Leadership, Graphic Design, Financial Analysis, Oracle, Powertrain, PowerPlant
Education
Strayer University-North Carolina 2006 — 2012
Bachelor of Business Administration (B.B.A.), Finance, General
Strayer University-North Carolina 2008 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
Tina Becerra-Hinsley Tina Becerra-Hinsley's APAC Teleservices Experience January 1993 - January 1994
Job Director, Client Services at TLC Associates
Industry Marketing and Advertising
Experience
TLC Associates June 2014 - Present
SmartLead July 2012 - May 2014
US Bank February 2006 - July 2012
Access Direct March 1998 - February 2003
ITI MARKETING SERVICES January 1987 - January 1997
APAC TELESERVICES January 1993 - January 1994
WATS MARKETING January 1984 - January 1987
Skills
Telemarketing, Account Management, Program Management, Program Implementation, Coaching, Accountability, Collaborative, Organizing, Spreadsheets, Word, Project Planning, Quality Management, Client Services, Presentation Preparation, Credit, Process Improvement, Analytical Abilities, Loans, Branch Banking, Employee Management, Banking, Retail Banking, Sales Process, Staff Training, Microsoft Word, Customer Satisfaction, Strategy, Financial Services, Customer Service, Training, Marketing, Customer Experience, Sales Management, Management, Call Centers, CRM, Sales, Team Building, Leadership, Analytical Skills, Executive Management, Team Leadership, New Business Development, Operations Management, Sales Operations, Salesforce.com, Budgets, Forecasting, Analytics, Vendor Management
Education
Creighton University 1982 — 1985
Business Administration / Pre-Law
Metropolitan Community College
Harvard ManageMentor
Team Management, Project Management, Customer Service, Coaching
TLC Associates June 2014 - Present
SmartLead July 2012 - May 2014
US Bank February 2006 - July 2012
Access Direct March 1998 - February 2003
ITI MARKETING SERVICES January 1987 - January 1997
APAC TELESERVICES January 1993 - January 1994
WATS MARKETING January 1984 - January 1987
Skills
Telemarketing, Account Management, Program Management, Program Implementation, Coaching, Accountability, Collaborative, Organizing, Spreadsheets, Word, Project Planning, Quality Management, Client Services, Presentation Preparation, Credit, Process Improvement, Analytical Abilities, Loans, Branch Banking, Employee Management, Banking, Retail Banking, Sales Process, Staff Training, Microsoft Word, Customer Satisfaction, Strategy, Financial Services, Customer Service, Training, Marketing, Customer Experience, Sales Management, Management, Call Centers, CRM, Sales, Team Building, Leadership, Analytical Skills, Executive Management, Team Leadership, New Business Development, Operations Management, Sales Operations, Salesforce.com, Budgets, Forecasting, Analytics, Vendor Management
Education
Creighton University 1982 — 1985
Business Administration / Pre-Law
Metropolitan Community College
Harvard ManageMentor
Team Management, Project Management, Customer Service, Coaching
Monica Upton Monica Upton's APAC Teleservices Experience 1998 - 2003
Job Operations Management Professional
Industry Pharmaceuticals
Experience
ParMed Pharmaceuticals January 2013 - Present
TMS Health, a Xerox Company 2005 - 2012
Debt Management Credit Counseling 2004 - 2005
Apac TeleServices 1998 - 2003
US Navy 1992 - 1997
Skills
Call Center, Operations Management, Workforce Management, Process Improvement, Pharmaceutical Industry, Call Center Development, Quality Assurance, Customer Satisfaction, Customer Service, Account Management, Team Building, Training, Call Centers, Management, Coaching, Leadership, Cross-functional Team..., Human Resources, Recruiting, CRM, Customer Experience, Time Management, Sales Operations
Education
Midlands Technical College 1999 — 2001
Associate of Arts (A.A.), Information Technology
Coconut Creek High School 1989 — 1992
ParMed Pharmaceuticals January 2013 - Present
TMS Health, a Xerox Company 2005 - 2012
Debt Management Credit Counseling 2004 - 2005
Apac TeleServices 1998 - 2003
US Navy 1992 - 1997
Skills
Call Center, Operations Management, Workforce Management, Process Improvement, Pharmaceutical Industry, Call Center Development, Quality Assurance, Customer Satisfaction, Customer Service, Account Management, Team Building, Training, Call Centers, Management, Coaching, Leadership, Cross-functional Team..., Human Resources, Recruiting, CRM, Customer Experience, Time Management, Sales Operations
Education
Midlands Technical College 1999 — 2001
Associate of Arts (A.A.), Information Technology
Coconut Creek High School 1989 — 1992
Deborah Bunting, CIR Deborah Bunting, CIR's APAC Teleservices Experience 1995 - 1998
Job Talent Acquisition Associate at Skyworks Solutions, Inc.
Industry Semiconductors
Experience
Skyworks Solutions, Inc. September 2014 - Present
Skyworks Solutions, Inc. March 2013 - September 2014
Skyworks Solutions, Inc. October 2011 - April 2013
Skyworks Solutions, Inc. September 2006 - October 2011
ROSS Marketing, Inc. June 1998 - May 2004
APAC TeleServices 1995 - 1998
Skills
Talent Acquisition, Technical Recruiting, Employee Relations, Social Media, Client Relationship..., Account Management, College Recruiting, Employer Branding, Program Management, Negotiation, Human Resources, CRM, Interviews, Training, Career Development, Team Building
Education
Kirkwood Community College 1993 — 1995
AAS, Office Administration
Skyworks Solutions, Inc. September 2014 - Present
Skyworks Solutions, Inc. March 2013 - September 2014
Skyworks Solutions, Inc. October 2011 - April 2013
Skyworks Solutions, Inc. September 2006 - October 2011
ROSS Marketing, Inc. June 1998 - May 2004
APAC TeleServices 1995 - 1998
Skills
Talent Acquisition, Technical Recruiting, Employee Relations, Social Media, Client Relationship..., Account Management, College Recruiting, Employer Branding, Program Management, Negotiation, Human Resources, CRM, Interviews, Training, Career Development, Team Building
Education
Kirkwood Community College 1993 — 1995
AAS, Office Administration
Kevin B. Pompey Kevin B. Pompey's APAC Teleservices Experience February 1997 - March 1998
Job Site Director at The Results Companies
Industry Consumer Services
Experience
The Results Companies September 2010 - Present
Intelenet Global Services April 2005 - January 2009
PROTOCOL March 1998 - April 2005
APAC Teleservices February 1997 - March 1998
The Signature Group October 1986 - August 1996
Skills
Call Centers, Leadership, Training, Management, Operations Management, Team Leadership, Team Management, Business Development, Account Management, Forecasting, Employee Training, Project Management, Coaching, Customer Retention, Sales, Human Resources, Strategic Planning, Leadership Development, Competitive Analysis, Analysis, Recruiting, Budgets, Organizational..., Call Center, Customer Service, Inbound Marketing, Workforce Management, Customer Satisfaction, BPO, Call Center Development, Client Development
Education
University of Notre Dame 1992 — 1994
Masters, Business Administration
Michigan State University 1979 — 1980
Bachelor of Science, Agriculture and Natural Resources
Dowagiac Union 1971 — 1975
High School Diploma, General Course Study
The Results Companies September 2010 - Present
Intelenet Global Services April 2005 - January 2009
PROTOCOL March 1998 - April 2005
APAC Teleservices February 1997 - March 1998
The Signature Group October 1986 - August 1996
Skills
Call Centers, Leadership, Training, Management, Operations Management, Team Leadership, Team Management, Business Development, Account Management, Forecasting, Employee Training, Project Management, Coaching, Customer Retention, Sales, Human Resources, Strategic Planning, Leadership Development, Competitive Analysis, Analysis, Recruiting, Budgets, Organizational..., Call Center, Customer Service, Inbound Marketing, Workforce Management, Customer Satisfaction, BPO, Call Center Development, Client Development
Education
University of Notre Dame 1992 — 1994
Masters, Business Administration
Michigan State University 1979 — 1980
Bachelor of Science, Agriculture and Natural Resources
Dowagiac Union 1971 — 1975
High School Diploma, General Course Study
reginald reddreed reginald reddreed's APAC Teleservices Experience August 1995 - March 1998
Job Give me a phone and we'll be rich!!!
Industry Professional Training & Coaching
Experience
Green Solutions July 2013 - July 2014
JT’s Automotive Group January 2008 - July 2012
JT’s Automotive Group September 2006 - January 2008
Paramount Enterprises May 2003 - February 2005
APAC TeleServices August 1995 - March 1998
Skills
Automotive, Sales Management, Team Building, New Business Development, Sales Process, Vehicles, Customer Satisfaction, Negotiation, Customer Retention, Profit, Account Management, Marketing Strategy, B2B, Strategic Planning, Business Strategy, Selling, Training, Marketing, Strategy, Business Development, Fundraising, Public Speaking, Pricing, E-commerce, Lead Generation, Coaching, Business Planning, Market Planning, Nonprofits, Cold Calling, CRM, Team Leadership, Online Marketing, Automobile, Social Media Marketing, Sales Presentations, Leadership Development, Research, Email Marketing, Online Advertising, Social Networking, Marketing Communications, Budgets, Management, Sales Operations, Leadership, Customer Service, Contract Negotiation, Public Relations
Education
Bryson University
Doctor of Strategic Leadership; Masters of Professional Studies, Business Development and Training
Bryson University 2003 — 2005
Master of Pro. Studies, Training/ Business Development
Newberry College
Bachelor of Arts, Music
Green Solutions July 2013 - July 2014
JT’s Automotive Group January 2008 - July 2012
JT’s Automotive Group September 2006 - January 2008
Paramount Enterprises May 2003 - February 2005
APAC TeleServices August 1995 - March 1998
Skills
Automotive, Sales Management, Team Building, New Business Development, Sales Process, Vehicles, Customer Satisfaction, Negotiation, Customer Retention, Profit, Account Management, Marketing Strategy, B2B, Strategic Planning, Business Strategy, Selling, Training, Marketing, Strategy, Business Development, Fundraising, Public Speaking, Pricing, E-commerce, Lead Generation, Coaching, Business Planning, Market Planning, Nonprofits, Cold Calling, CRM, Team Leadership, Online Marketing, Automobile, Social Media Marketing, Sales Presentations, Leadership Development, Research, Email Marketing, Online Advertising, Social Networking, Marketing Communications, Budgets, Management, Sales Operations, Leadership, Customer Service, Contract Negotiation, Public Relations
Education
Bryson University
Doctor of Strategic Leadership; Masters of Professional Studies, Business Development and Training
Bryson University 2003 — 2005
Master of Pro. Studies, Training/ Business Development
Newberry College
Bachelor of Arts, Music
Adam Boelke's APAC Teleservices Experience 1994 - 1996
Job Vice President, Operations at American Water Resources
Industry Utilities
Experience
American Water Resources January 2010 - Present
American Water November 2007 - January 2010
American Water October 2004 - November 2007
MCI 1998 - 2004
National TechTeam 1996 - 1998
APAC Teleservices 1994 - 1996
ABC Corporate Services 1989 - 1994
Skills
Operations Management, Call Center, Customer Service, Billing, Project Management, Claims, Certified 7 Habits..., Program Management, Call Centers, Claim, Invoicing, Management Consulting, Training, Strategy, Leadership, Human Resources, Team Leadership, Management, Process Improvement
Education
Berklee College of Music 1983 — 1988
Frankfurt International School 1981 — 1983
Deerfield High School 1979 — 1981
American Water Resources January 2010 - Present
American Water November 2007 - January 2010
American Water October 2004 - November 2007
MCI 1998 - 2004
National TechTeam 1996 - 1998
APAC Teleservices 1994 - 1996
ABC Corporate Services 1989 - 1994
Skills
Operations Management, Call Center, Customer Service, Billing, Project Management, Claims, Certified 7 Habits..., Program Management, Call Centers, Claim, Invoicing, Management Consulting, Training, Strategy, Leadership, Human Resources, Team Leadership, Management, Process Improvement
Education
Berklee College of Music 1983 — 1988
Frankfurt International School 1981 — 1983
Deerfield High School 1979 — 1981
Richard Siler's APAC Teleservices Experience January 1996 - January 1997
Job McIntosh & Associates Partner; a Customer Care/Call Center Consulting Firm
Industry Information Services
Experience
McIntosh & Associates January 1997 - Present
APAC TeleServices January 1996 - January 1997
A.T. Kearney/EDS January 1995 - January 1996
Electronic Data Systems June 1994 - January 1995
American Airlines/TeleService Resources, Inc. (TSR) March 1992 - June 1994
General Dynamics Corporation August 1989 - March 1992
Skills
Business Development, Call Centers, Process Improvement, Business Process..., CRM, Mergers & Acquisitions, Strategy, Vendor Management, Call Center, Strategic Planning, Change Management, Program Management, Outsourcing, Business Analysis, Management Consulting, Forecasting, Leadership
Education
The University of Dallas 1990 — 1992
MBA, Finance
Texas Tech University - Rawls College of Business 1985 — 1989
Bachelor's Degree, Finance
McIntosh & Associates January 1997 - Present
APAC TeleServices January 1996 - January 1997
A.T. Kearney/EDS January 1995 - January 1996
Electronic Data Systems June 1994 - January 1995
American Airlines/TeleService Resources, Inc. (TSR) March 1992 - June 1994
General Dynamics Corporation August 1989 - March 1992
Skills
Business Development, Call Centers, Process Improvement, Business Process..., CRM, Mergers & Acquisitions, Strategy, Vendor Management, Call Center, Strategic Planning, Change Management, Program Management, Outsourcing, Business Analysis, Management Consulting, Forecasting, Leadership
Education
The University of Dallas 1990 — 1992
MBA, Finance
Texas Tech University - Rawls College of Business 1985 — 1989
Bachelor's Degree, Finance
Timothy Blank's APAC Teleservices Experience 1993 - 1996
Job Senior Client Director at Logic 20/20
Industry Management Consulting
Experience
Logic 20/20 October 2012 - Present
Cognizant Technology Solutions June 2008 - August 2012
Slalom Consulting June 2002 - June 2008
LoyalTree, Inc. February 2001 - June 2002
Hitachi Consulting May 1998 - January 2001
Accenture June 1996 - April 1998
APAC Teleservices 1993 - 1996
Skills
Customer Loyalty, Customer Lifecycle..., Practice Management, Program Management, Strategy Development, IT Strategy, customer relationship..., New Business Development, IT Outsourcing, Personnel Development, Thought Leadership, Business Development, CRM, Enterprise Software, Leadership, Management, Requirements Analysis, SDLC, Strategy
Education
University of Iowa 1992 — 1996
Bachelors of science, Biomedical engineering
Logic 20/20 October 2012 - Present
Cognizant Technology Solutions June 2008 - August 2012
Slalom Consulting June 2002 - June 2008
LoyalTree, Inc. February 2001 - June 2002
Hitachi Consulting May 1998 - January 2001
Accenture June 1996 - April 1998
APAC Teleservices 1993 - 1996
Skills
Customer Loyalty, Customer Lifecycle..., Practice Management, Program Management, Strategy Development, IT Strategy, customer relationship..., New Business Development, IT Outsourcing, Personnel Development, Thought Leadership, Business Development, CRM, Enterprise Software, Leadership, Management, Requirements Analysis, SDLC, Strategy
Education
University of Iowa 1992 — 1996
Bachelors of science, Biomedical engineering
Ron Wilkinson's APAC Teleservices Experience July 1996 - September 1997
Job Manager, Global Compensation at Altair Global Relocation
Industry Human Resources
Experience
Altair Global Relocation December 2014 - Present
Equus Software January 2013 - November 2014
Xerox, Relocation & Assignment Services August 2004 - December 2012
Electronic Data Systems (EDS) November 2001 - July 2004
McIntosh & Associates October 1997 - October 2001
APAC TeleServices July 1996 - September 1997
Electronic Data Systems (EDS) September 1995 - June 1996
Electronic Data Systems (EDS) September 1991 - September 1995
Electronic Data Systems (EDS) September 1985 - September 1991
Briggs-Weaver July 1979 - August 1985
Skills
Vendor Management, Expatriate Managment, International..., Multi-state Payroll..., Payroll, Call Center, Accounting, Customer Service..., Human Resources, CRM, Outsourcing, HRIS, Account Management, Process Improvement, Service Delivery, Expatriate Management, Global Mobility, Customer Service, Training, Operations Management, Employee Relations, BPO, Management, Performance Management, Change Management, Talent Management, Employee Engagement, Recruiting
Education
Southwestern Assemblies of God University 1975 — 1978
Altair Global Relocation December 2014 - Present
Equus Software January 2013 - November 2014
Xerox, Relocation & Assignment Services August 2004 - December 2012
Electronic Data Systems (EDS) November 2001 - July 2004
McIntosh & Associates October 1997 - October 2001
APAC TeleServices July 1996 - September 1997
Electronic Data Systems (EDS) September 1995 - June 1996
Electronic Data Systems (EDS) September 1991 - September 1995
Electronic Data Systems (EDS) September 1985 - September 1991
Briggs-Weaver July 1979 - August 1985
Skills
Vendor Management, Expatriate Managment, International..., Multi-state Payroll..., Payroll, Call Center, Accounting, Customer Service..., Human Resources, CRM, Outsourcing, HRIS, Account Management, Process Improvement, Service Delivery, Expatriate Management, Global Mobility, Customer Service, Training, Operations Management, Employee Relations, BPO, Management, Performance Management, Change Management, Talent Management, Employee Engagement, Recruiting
Education
Southwestern Assemblies of God University 1975 — 1978
Jerisha Fillmore's APAC Teleservices Experience November 1995 - May 1997
Job Collections Supervisor for the Corrections Department at Conway Freight
Industry Transportation/Trucking/Railroad
Experience
Con-way Freight August 2015 - Present
Con-way Freight December 2000 - Present
Con-way Freight December 2000 - Present
Scentsy February 2007 - October 2014
Con-Way Freight February 2008 - April 2013
Con-way Freight September 2000 - February 2008
Sprint PCS October 1997 - July 1998
Apac Teleservices November 1995 - May 1997
Skills
Windows 95; 98; 2000 ; ..., Customer Service, Outlook, Microsoft Excel, Shipping, Sales, Microsoft Office, Customer Satisfaction, Training, Salesforce.com, Adhoc Reports, ObjectViewer, PowerPoint, Analysis, Sales Operations, Ad Hoc Reporting, Call Centers, Negotiation, Accounts Receivable, Invoicing, Pricing, Administrative..., Data Analysis, Accounting, Time Management, Inventory Management, Access
Education
Huston-Tillotson University 2013 — 2015
Huston Tillotson 1993 — 1995
Huston-Tillotson University 1993 — 1995
OD Wyatt High School 1989 — 1993
Diploma
Con-way Freight August 2015 - Present
Con-way Freight December 2000 - Present
Con-way Freight December 2000 - Present
Scentsy February 2007 - October 2014
Con-Way Freight February 2008 - April 2013
Con-way Freight September 2000 - February 2008
Sprint PCS October 1997 - July 1998
Apac Teleservices November 1995 - May 1997
Skills
Windows 95; 98; 2000 ; ..., Customer Service, Outlook, Microsoft Excel, Shipping, Sales, Microsoft Office, Customer Satisfaction, Training, Salesforce.com, Adhoc Reports, ObjectViewer, PowerPoint, Analysis, Sales Operations, Ad Hoc Reporting, Call Centers, Negotiation, Accounts Receivable, Invoicing, Pricing, Administrative..., Data Analysis, Accounting, Time Management, Inventory Management, Access
Education
Huston-Tillotson University 2013 — 2015
Huston Tillotson 1993 — 1995
Huston-Tillotson University 1993 — 1995
OD Wyatt High School 1989 — 1993
Diploma
Judith Rosenblum's APAC Teleservices Experience May 1995 - June 1997
Job Owner at "I Work for You"
Industry Consumer Goods
Experience
DermeSKIN Aesthetics April 2007 - Present
"IWork for You" September 2006 - Present
Dermeskin January 2005 - Present
I Work for You 2007 - 2015
WW GRAINGER INC June 1997 - November 2004
WWGrainger 1997 - 2004
W.W.Grainger, Inc. 1997 - 2004
APAC TELESERVICES May 1995 - June 1997
LaSalle Bank 1992 - 1995
Skills
Organizer, Continuous Integration, Strategy Development, Strategic Planning, Strategy, Management, System Administration, Budgets
Education
Northern Illinois University 1969 — 1973
Bachelors
Northern Illinois University
B.S
DermeSKIN Aesthetics April 2007 - Present
"IWork for You" September 2006 - Present
Dermeskin January 2005 - Present
I Work for You 2007 - 2015
WW GRAINGER INC June 1997 - November 2004
WWGrainger 1997 - 2004
W.W.Grainger, Inc. 1997 - 2004
APAC TELESERVICES May 1995 - June 1997
LaSalle Bank 1992 - 1995
Skills
Organizer, Continuous Integration, Strategy Development, Strategic Planning, Strategy, Management, System Administration, Budgets
Education
Northern Illinois University 1969 — 1973
Bachelors
Northern Illinois University
B.S
Amanda Harshman's APAC Teleservices Experience 1996 - 1997
Job Partner at McIntosh & Associates
Industry Management Consulting
Experience
McIntosh & Associates January 1997 - Present
Apac TeleServices 1996 - 1997
A.T. Kearney 1995 - 1996
Electronic Data Systems 1994 - 1995
Skills
Outsourcing, Process Improvement, Management Consulting, Vendor Management, Strategic Planning, Change Management, Operations Management, Performance Management, Mergers, Call Center Process..., Training, Business Strategy, Program Management, Customer Satisfaction, Leadership, Business Process..., Mergers & Acquisitions, Team Building, Customer Experience, CRM, Management, Strategy, Call Center..., Account Management, Call Centers, Customer Service, Cross-functional Team..., Business Development, Customer Relations, Mystery Shopping, Quality Management, Survey Design
Education
Midwestern State University
McIntosh & Associates January 1997 - Present
Apac TeleServices 1996 - 1997
A.T. Kearney 1995 - 1996
Electronic Data Systems 1994 - 1995
Skills
Outsourcing, Process Improvement, Management Consulting, Vendor Management, Strategic Planning, Change Management, Operations Management, Performance Management, Mergers, Call Center Process..., Training, Business Strategy, Program Management, Customer Satisfaction, Leadership, Business Process..., Mergers & Acquisitions, Team Building, Customer Experience, CRM, Management, Strategy, Call Center..., Account Management, Call Centers, Customer Service, Cross-functional Team..., Business Development, Customer Relations, Mystery Shopping, Quality Management, Survey Design
Education
Midwestern State University
Denise Gardner's APAC Teleservices Experience 1994 - 1999
Job Voucher Examiner @ Department of Veterans Affairs
Industry Government Administration
Experience
U.S. Department of Veterans Affairs July 2015 - Present
Kelly Services February 2015 - Present
LanceSoft, Inc. Humana, Inc September 2014 - February 2015
The Eye Clinic July 2014 - September 2014
Smith Rouchon & Associates October 2013 - July 2014
ABMB Engineers, Inc. February 2010 - October 2013
JD Byrider October 2002 - September 2009
APAC TeleServices 1994 - 1999
Skills
Automotive, Automobile, Sales, Profit, Customer Retention, Sales Operations, Vehicles, Account Management, Cold Calling, Microsoft Excel, Sales Management, Marketing, Outlook
Education
Kaplan University-Davenport Campus 2007 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Rock Island Senior High School 1989 — 1993
HS Diploma, General Studies
U.S. Department of Veterans Affairs July 2015 - Present
Kelly Services February 2015 - Present
LanceSoft, Inc. Humana, Inc September 2014 - February 2015
The Eye Clinic July 2014 - September 2014
Smith Rouchon & Associates October 2013 - July 2014
ABMB Engineers, Inc. February 2010 - October 2013
JD Byrider October 2002 - September 2009
APAC TeleServices 1994 - 1999
Skills
Automotive, Automobile, Sales, Profit, Customer Retention, Sales Operations, Vehicles, Account Management, Cold Calling, Microsoft Excel, Sales Management, Marketing, Outlook
Education
Kaplan University-Davenport Campus 2007 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Rock Island Senior High School 1989 — 1993
HS Diploma, General Studies
Eric Travnicek's APAC Teleservices Experience February 1997 - August 1997
Job Infrastructure Engineer at Alliance Coal, LLC
Industry Information Technology and Services
Experience
Alliance Coal, LLC November 2012 - Present
US Beef Corporation January 2011 - November 2012
OakTree Software November 2010 - January 2011
Pro-Build Holdings May 2007 - December 2010
Computouch 2010 - 2010
FlightSafety International July 2001 - May 2007
MASTERMIND INTERNET SERVICES July 1999 - July 2001
MasterMind Internet 2000 - 2001
SPRINT PARANET August 1997 - July 1999
APAC Teleservices February 1997 - August 1997
Skills
Switches, Cisco Technologies, Routers, WAN, Servers, Network Design, LAN-WAN, Windows Server, Data Center, Network Engineering, Troubleshooting, IP, MPLS, Cisco Routers, Software Installation, Active Directory, Cabling, Cisco Nexus, Cloud Computing, Computer Hardware, DNS, Disaster Recovery, Frame Relay, Help Desk Support, Information Technology, Infrastructure, Microsoft Exchange, Networking, System Administration, Technical Support, Telecommunications, Telephony, Unix, Wireless, XP
Education
Wichita State University 1986 — 1991
Bachelors, Business Administration - Finance
Wichita State University 1986 — 1991
BBA, Finance
Butler Community College 1984 — 1986
A.A, Business Administration
Alliance Coal, LLC November 2012 - Present
US Beef Corporation January 2011 - November 2012
OakTree Software November 2010 - January 2011
Pro-Build Holdings May 2007 - December 2010
Computouch 2010 - 2010
FlightSafety International July 2001 - May 2007
MASTERMIND INTERNET SERVICES July 1999 - July 2001
MasterMind Internet 2000 - 2001
SPRINT PARANET August 1997 - July 1999
APAC Teleservices February 1997 - August 1997
Skills
Switches, Cisco Technologies, Routers, WAN, Servers, Network Design, LAN-WAN, Windows Server, Data Center, Network Engineering, Troubleshooting, IP, MPLS, Cisco Routers, Software Installation, Active Directory, Cabling, Cisco Nexus, Cloud Computing, Computer Hardware, DNS, Disaster Recovery, Frame Relay, Help Desk Support, Information Technology, Infrastructure, Microsoft Exchange, Networking, System Administration, Technical Support, Telecommunications, Telephony, Unix, Wireless, XP
Education
Wichita State University 1986 — 1991
Bachelors, Business Administration - Finance
Wichita State University 1986 — 1991
BBA, Finance
Butler Community College 1984 — 1986
A.A, Business Administration
Sandee Ballou's APAC Teleservices Experience 1996 - 1997
Job Career Management Consultant at Right Management
Industry Human Resources
Experience
Right Management May 2004 - February 2014
Medical Associates Clinic and Health Plans May 1998 - July 2003
APAC Teleservices 1996 - 1997
Alliant Energy 1995 - 1996
Rexam Release 1994 - 1995
Argo Associates 1987 - 1991
SmithKline Clinical Laboratories 1983 - 1986
Rotex Inc. 1976 - 1983
Skills
Career Assessment, Outplacement
Education
University of Nebraska-Lincoln 1968 — 1972
BS, Education
Right Management May 2004 - February 2014
Medical Associates Clinic and Health Plans May 1998 - July 2003
APAC Teleservices 1996 - 1997
Alliant Energy 1995 - 1996
Rexam Release 1994 - 1995
Argo Associates 1987 - 1991
SmithKline Clinical Laboratories 1983 - 1986
Rotex Inc. 1976 - 1983
Skills
Career Assessment, Outplacement
Education
University of Nebraska-Lincoln 1968 — 1972
BS, Education
Nadine Reuwer's APAC Teleservices Experience 1991 - 1998
Job Meeting and Events at Discover Financial Services
Industry Financial Services
Experience
Discover Financial Services Meeting PlannerHewitt1997 - 2000
APAC teleServices 1991 - 1998
Education
Bradley University 1970 — 1972
BA, English
Lincoln College 1968 — 1970
AA, Liberal Arts
Discover Financial Services Meeting PlannerHewitt1997 - 2000
APAC teleServices 1991 - 1998
Education
Bradley University 1970 — 1972
BA, English
Lincoln College 1968 — 1970
AA, Liberal Arts
Tomeka Cook's APAC Teleservices Experience February 1996 - June 1997
Job Accounts Payable at Auction Direct USA Used Vehicle Superstore
Industry Accounting
Experience
Auction Direct USA Used Vehicle Superstore December 2009 - Present
Classic Ford April 2005 - March 2009
Crown Automotive Group May 2000 - April 2005
Apac Teleservices February 1996 - June 1997
Skills
Accounting, Accounts Payable, Automotive, Bank Reconciliation, Cash Receipts, Customer Satisfaction, Data Entry, Financial Statements, Expenses, Fixed Assets, General Ledger, Great Plains Software, Invoice Processing, Journal Entries, Management, Invoicing, Customer Service, Checks, Microsoft Office, Microsoft Excel, Movex, Outlook, Process Scheduler, Sales Process, SOX Compliancy, Software Documentation, PowerPoint, Cash, Balance, Accruals, Accounts Receivable, CIMA, Microsoft Word
Education
North Carolina Agricultural and Technical State University 1994 — 1999
Bachelor of Arts, history
Auction Direct USA Used Vehicle Superstore December 2009 - Present
Classic Ford April 2005 - March 2009
Crown Automotive Group May 2000 - April 2005
Apac Teleservices February 1996 - June 1997
Skills
Accounting, Accounts Payable, Automotive, Bank Reconciliation, Cash Receipts, Customer Satisfaction, Data Entry, Financial Statements, Expenses, Fixed Assets, General Ledger, Great Plains Software, Invoice Processing, Journal Entries, Management, Invoicing, Customer Service, Checks, Microsoft Office, Microsoft Excel, Movex, Outlook, Process Scheduler, Sales Process, SOX Compliancy, Software Documentation, PowerPoint, Cash, Balance, Accruals, Accounts Receivable, CIMA, Microsoft Word
Education
North Carolina Agricultural and Technical State University 1994 — 1999
Bachelor of Arts, history
Terese Easly's APAC Teleservices Experience January 1997 - 1997
Job Rural Postal Carrier at The United States Postal Service
Industry Package/Freight Delivery
Experience
Regulator Marine February 2015 - Present
United States Postal Service November 2013 - February 2015
Axa Advisors/Hegde & Walker/Simpson & Associates 1998 - 2012
Francis Health Care Center January 1998 - 1998
APAC Teleservices January 1997 - 1997
McDonald's Corporation January 1995 - 1995
Captain D's Restaurant January 1991 - January 1994
UPS Packaging Systems January 1994 - 1994
Skills
Customer Service, Administrative..., Accounts Payable, Data Entry, Project Management, Strategic Planning, Event Planning, Microsoft Word, Process Scheduler, Healthcare, Budgets, Payroll, Outlook, Microsoft Excel, Accounts Receivable, Team Building, Office Management, Training, Negotiation, Start-ups, PowerPoint, Time Management, Sales, Access, Inventory Management, Networking, Team Leadership, Spreadsheets, Management, Invoicing, System Administration, Customer Satisfaction, Event Management, Office Administration, Telephone Skills, Marketing, Process Improvement, Fax, Human Resources, Supervisory Skills, Calendaring, Calendars, Travel Arrangements, Expense Reports, Confidentiality, Office Equipment, Administration, Expenses, Concur
Education
Terra State Community College 2000 — 2002
Computer Programming
Elizabethtown Area High School 1984 — 1988
General Studies
Regulator Marine February 2015 - Present
United States Postal Service November 2013 - February 2015
Axa Advisors/Hegde & Walker/Simpson & Associates 1998 - 2012
Francis Health Care Center January 1998 - 1998
APAC Teleservices January 1997 - 1997
McDonald's Corporation January 1995 - 1995
Captain D's Restaurant January 1991 - January 1994
UPS Packaging Systems January 1994 - 1994
Skills
Customer Service, Administrative..., Accounts Payable, Data Entry, Project Management, Strategic Planning, Event Planning, Microsoft Word, Process Scheduler, Healthcare, Budgets, Payroll, Outlook, Microsoft Excel, Accounts Receivable, Team Building, Office Management, Training, Negotiation, Start-ups, PowerPoint, Time Management, Sales, Access, Inventory Management, Networking, Team Leadership, Spreadsheets, Management, Invoicing, System Administration, Customer Satisfaction, Event Management, Office Administration, Telephone Skills, Marketing, Process Improvement, Fax, Human Resources, Supervisory Skills, Calendaring, Calendars, Travel Arrangements, Expense Reports, Confidentiality, Office Equipment, Administration, Expenses, Concur
Education
Terra State Community College 2000 — 2002
Computer Programming
Elizabethtown Area High School 1984 — 1988
General Studies
VANESSA CARAVELLO's APAC Teleservices Experience January 1997 - June 1999
Job
Industry Transportation/Trucking/Railroad
Experience
UPS February 2006 - Present
UPS January 2004 - February 2006
UPS NATIONAL COD SITE June 1999 - January 2004
APAC TELESERVICES January 1997 - June 1999
PIC N PAY SHOE STORE February 1994 - January 1997
Education
Limestone College
B.A, Business Administration 2009
Midlands Technical College- Paralegal
UPS February 2006 - Present
UPS January 2004 - February 2006
UPS NATIONAL COD SITE June 1999 - January 2004
APAC TELESERVICES January 1997 - June 1999
PIC N PAY SHOE STORE February 1994 - January 1997
Education
Limestone College
B.A, Business Administration 2009
Midlands Technical College- Paralegal
Vicki Dearduff's APAC Teleservices Experience January 1994 - January 1997
Job SQA Engineer at General Dynamics Information Technology
Industry Computer Software
Experience
General Dynamics Information Technology September 2011 - Present
Wells Fargo through Comsys April 2011 - September 2011
Iowa Foundation for Medical Care November 2008 - April 2011
IFMC November 2006 - November 2008
IFMC June 2003 - November 2006
IFMC February 1999 - June 2003
Enterprise Corporation International April 1997 - February 1999
APAC Teleservices January 1994 - January 1997
Skills
Software Documentation, Databases, Test Planning, Testing, Oracle, XML, PL/SQL, Quality Center, Analysis, Team Leadership, Business Requirements, Programming, Technical Support, SDLC, Requirements Analysis, Visio, Agile Methodologies, SQL, SharePoint, Requirements Gathering, Software Quality..., User Acceptance Testing, Business Analysis, Microsoft SQL Server
Education
University of Phoenix 2004 — 2006
Master's degree, Information Technology
Simpson College 1998 — 2001
BS, Computer Science
General Dynamics Information Technology September 2011 - Present
Wells Fargo through Comsys April 2011 - September 2011
Iowa Foundation for Medical Care November 2008 - April 2011
IFMC November 2006 - November 2008
IFMC June 2003 - November 2006
IFMC February 1999 - June 2003
Enterprise Corporation International April 1997 - February 1999
APAC Teleservices January 1994 - January 1997
Skills
Software Documentation, Databases, Test Planning, Testing, Oracle, XML, PL/SQL, Quality Center, Analysis, Team Leadership, Business Requirements, Programming, Technical Support, SDLC, Requirements Analysis, Visio, Agile Methodologies, SQL, SharePoint, Requirements Gathering, Software Quality..., User Acceptance Testing, Business Analysis, Microsoft SQL Server
Education
University of Phoenix 2004 — 2006
Master's degree, Information Technology
Simpson College 1998 — 2001
BS, Computer Science
Angela Williams's APAC Teleservices Experience March 1997 - October 1997
Job
Industry Wholesale
Experience
Miller-Motte Technical College February 2007 - October 2009
Defense Commissary Agency July 2003 - July 2006
Defense Commissary Agency January 2001 - July 2003
Defense Commissary Agency January 1998 - July 2000
APAC Teleservices March 1997 - October 1997
Skills
Customer Service, Teaching, PowerPoint, Microsoft Word, Data Entry, Outlook, Public Speaking, Microsoft Office, Teachers, Research, Event Planning, Microsoft Excel, Administrative..., Time Management, Editing, Access, Instructional Design, Teamwork, Leadership Development, Employee Relations
Education
University of Maryland University College 2010 — 2012
ECPI University 2001 — 2003
Associates of Applied Science, IT/Networking
Miller-Motte Technical College February 2007 - October 2009
Defense Commissary Agency July 2003 - July 2006
Defense Commissary Agency January 2001 - July 2003
Defense Commissary Agency January 1998 - July 2000
APAC Teleservices March 1997 - October 1997
Skills
Customer Service, Teaching, PowerPoint, Microsoft Word, Data Entry, Outlook, Public Speaking, Microsoft Office, Teachers, Research, Event Planning, Microsoft Excel, Administrative..., Time Management, Editing, Access, Instructional Design, Teamwork, Leadership Development, Employee Relations
Education
University of Maryland University College 2010 — 2012
ECPI University 2001 — 2003
Associates of Applied Science, IT/Networking
Tammy Alcott's APAC Teleservices Experience October 1999 - January 2002
Job substitute at Waterloo Community School District
Industry Information Technology and Services
Experience
BURGER KING, Waterloo December 2011 - Present
Waterloo Community School District February 2011 - Present
WATERLOO COMMUNITY SCHOOLS January 2011 - Present
Burger King February 2005 - April 2011
Bojangles August 2004 - February 2005
APAC Teleservices October 1999 - January 2002
Skills
Filing, Answering Phones, Cash Handling
Education
Kaplan University Online 2008 — 2010
Master's of Science in Management(MSM), Project Management
Hamilton College 2003 — 2004
Bachelor of Science, Applied Management
Hawkeye Community College 1993 — 1996
Associate of Arts, General Studies
BURGER KING, Waterloo December 2011 - Present
Waterloo Community School District February 2011 - Present
WATERLOO COMMUNITY SCHOOLS January 2011 - Present
Burger King February 2005 - April 2011
Bojangles August 2004 - February 2005
APAC Teleservices October 1999 - January 2002
Skills
Filing, Answering Phones, Cash Handling
Education
Kaplan University Online 2008 — 2010
Master's of Science in Management(MSM), Project Management
Hamilton College 2003 — 2004
Bachelor of Science, Applied Management
Hawkeye Community College 1993 — 1996
Associate of Arts, General Studies
Beckie Jackson's APAC Teleservices Experience September 1996 - November 1998
Job teller at Pioneer Bank
Industry Banking
Experience
Pioneer Bank September 2010 - February 2012
Deere and Company November 1998 - November 2005
APAC Teleservices September 1996 - November 1998
Skills
IT Operations, Customer Relations, Accounting, Retail, Phone Skills, Attention To Detail, Home Care, Data Entry, Mainframe, Distributed Systems, Library, Telemarketing
Education
Hamilton Business 1989 — 1991
BA, Accounting
Kirkwood Community College 1983 — 1987
BA, Computer Technology
Pioneer Bank September 2010 - February 2012
Deere and Company November 1998 - November 2005
APAC Teleservices September 1996 - November 1998
Skills
IT Operations, Customer Relations, Accounting, Retail, Phone Skills, Attention To Detail, Home Care, Data Entry, Mainframe, Distributed Systems, Library, Telemarketing
Education
Hamilton Business 1989 — 1991
BA, Accounting
Kirkwood Community College 1983 — 1987
BA, Computer Technology
Brad Mrstik's APAC Teleservices Experience September 1991 - September 1994
Job Controller at J&P Cycles, LLC
Industry Retail
Experience
J&P Cycles, LLC September 1994 - Present
APAC Teleservices September 1991 - September 1994
Accounting & Business Consultation Services January 1982 - September 1991
Skills
Financial Reporting, Financial Management, Financial Analysis, Budget Preparation, Capital Budgeting, Internal Audit, Compliance Audits, Labor Management
Education
Coe College 1978 — 1982
Bachelor of Arts (B.A.), Accounting and Business/Management
J&P Cycles, LLC September 1994 - Present
APAC Teleservices September 1991 - September 1994
Accounting & Business Consultation Services January 1982 - September 1991
Skills
Financial Reporting, Financial Management, Financial Analysis, Budget Preparation, Capital Budgeting, Internal Audit, Compliance Audits, Labor Management
Education
Coe College 1978 — 1982
Bachelor of Arts (B.A.), Accounting and Business/Management
Gentre Weeks's APAC Teleservices Experience January 1997 - March 2001
Job Customer Service Representative at Unity Point Methodist
Industry Hospital & Health Care
Experience
UnityPoint Health Methodist August 2001 - Present
Foster and Gallagher March 2001 - August 2001
APAC Teleservices January 1997 - March 2001
Skills
Works well with others..., Customer Service, Data Entry, Databases, Time Management, Call Centers, PowerPoint, Teamwork, Employee Relations, Software Documentation, Microsoft Word
Education
University of Phoenix 2012 — 2015
Master’s Degree, Health Administration/Gerontology, A
University of Phoenix 2010 — 2012
Bachelor's degree, Criminal Justice Administration/Human Services, A
Illinois Central College 2007 — 2010
Associate of Arts and Sciences (AAS), Criminal Justice
UnityPoint Health Methodist August 2001 - Present
Foster and Gallagher March 2001 - August 2001
APAC Teleservices January 1997 - March 2001
Skills
Works well with others..., Customer Service, Data Entry, Databases, Time Management, Call Centers, PowerPoint, Teamwork, Employee Relations, Software Documentation, Microsoft Word
Education
University of Phoenix 2012 — 2015
Master’s Degree, Health Administration/Gerontology, A
University of Phoenix 2010 — 2012
Bachelor's degree, Criminal Justice Administration/Human Services, A
Illinois Central College 2007 — 2010
Associate of Arts and Sciences (AAS), Criminal Justice
Williams Lea
StarTek
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC