Arbitration Forums
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Arbitration Forums Employees
Arbitration Forums July 2007 - Present
State Farm 2002 - 2007
State Farm 1999 - 2002
Skills
Insurance, Arbitration, Conference Organization, Time Management
Education
Oregon State University 2000 — 2002
Bachelor's degree, Human Development and Family Studies, General
Portland Community College 1998 — 2000
Zurich North America April 2014 - Present
Insurance Overload Staffing November 2013 - April 2014
Arbitration Forums March 2010 - May 2013
Insurance Overload Staffing January 2010 - March 2010
Insurance Overload Staffing June 2009 - November 2009
DeWitt Stern November 2007 - July 2008
Hagedorn & Company February 2001 - November 2007
Skills
Excellent problem..., Property & Casualty..., Legal Liability, Claim, Insurance, Claims Management, Executive Support, General Insurance, Property Damage, Commercial Insurance, D&O, Employee Benefits, Training, Liability, Workers Compensation, Professional Liability
Education
St. John's University
Arbitration Forums November 2002 - Present
WR Berkely Mid Atlantic Group November 1999 - November 2002
Skills
Litigation Management, Mediation, Analysis, Commercial Insurance, Budgets, Insurance, Coaching, Arbitration, Problem Solving, Marketing Communications, Marketing Management, Business, Listener, Organizational..., Adjudication, Insurance Adjusting, Youth Leadership, business management
Education
Averett University 2007 — 2009
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services
Averett University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, A
Virginia Commonwealth University
Marketing/Marketing Management, General, C
Tech Data April 2013 - Present
Tech Data September 2011 - March 2013
Coastal Construction of Pinellas, LLC August 2010 - September 2011
Arbitration Forums December 2008 - May 2010
Skills
Marketing, Sales, Customer Satisfaction, Promotions, Customer Relations, Negotiation, Microsoft Office, Team Building, Customer Service, Solution Selling, Sales Process, Account Management, Direct Sales, Channel Partners, Event Management, Sales Operations, Product Marketing, Social Media, Salesforce.com, Lead Generation, B2B
Education
University of South Florida - College of Business Administration 2008 — 2010
Bachelor of Science (BS), Marketing
Southeastern University 2006 — 2008
Associate of Arts (AA), Business Management
Seasons Medical August 2013 - Present
BYU-Idaho July 2014 - Present
Interface Watches September 2012 - August 2013
Melaleuca, Inc. January 2012 - August 2013
Idaho Wired, LLC August 2010 - August 2012
Melaleuca, Inc. October 2009 - January 2012
Colorado Victory July 2008 - November 2008
City of Rexburg August 2006 - August 2007
Arbitration Forums March 2002 - November 2005
Skills
Leadership, Public Speaking, Public Relations, Customer Service, Social Media, Social Networking, Event Planning, Analysis, Strategic Communications, Team Building, Social Media Marketing, Leadership Development, Training, Strategic Planning, Employee Relations, Event Management, Teaching, Fundraising, Research, Marketing, Sales, Marketing Strategy, Press Releases, Customer Relations, Negotiation, Marketing Communications, PowerPoint, Advertising, Media Relations, Community Outreach, Online Marketing, Market Research, Business Strategy, Corporate Communications, Speech Writing, Internal Communications, Photoshop, Illustrator, Premiere
Education
The George Washington University 2011 — 2013
Master of Professional Studies, Strategic Public Relations
Brigham Young University - Idaho 2006 — 2009
Bachelor of Science, Political Science
Nationwide Insurance July 2015 - Present
UHealthSolutions March 2014 - March 2015
Safeco Insurance November 2011 - December 2013
Nationwide Insurance August 2010 - June 2011
Commerce Insurance January 2002 - December 2009
Worcester County Insurance Institute 2008 - 2009
Central Massachusetts CPCU Society 2008 - 2009
Arbitration Forums 2002 - 2009
Commerce Insurance January 2000 - January 2002
Commerce Insurance January 1996 - January 2000
Skills
Property & Casualty..., Casualty, Claim, Insurance, Subrogation, Liability, Underwriting, Claim Investigation, CPCU, Claims Management, Training, Negotiation, Liability Analysis, Legal Liability, Commercial Lines, Commercial Insurance, Property Damage, Litigation Management, General Insurance, Professional Liability, Casualty Insurance
Education
Nichols College 1996 — 2000
M.B.A, Business Administration, 3.72
Bryant University 1992 — 1996
B.S, Business Administration and Marketing, 3.4
Tourtellotte High School 1988 — 1992
Academy for Life Empowerment December 2010 - Present
Kathly Muller Modeling and Talent Agency of Hawaii January 2004 - May 2011
Horsemen Investigations Inc October 2009 - December 2010
Arbitration Forums January 2005 - August 2009
Wood & Tate, Inc. February 2004 - June 2007
Bruns-Lake Enterprises L.L.C d.b.a. Accelerated Light Laser February 1999 - October 2003
U.S. Junior Chamber International January 2002 - January 2003
U.S. Junior Chamber International January 2001 - January 2002
U.S. Junior Chamber international January 1999 - January 2001
Swift Transportation December 1998 - December 1999
Skills
Hypnosis, Executive Coaching, Wellness Coaching, Public Speaking, Public Relations, Newsletters, Event Management, Negotiation, Coaching, Insurance, Leadership, Team Building, Teaching, Training, Acting, Marketing Strategy, Marketing, Management, Editing, Strategic Planning, Hypnotherapy
Education
Hypnosis Motivation Institute 2011 — 2012
Certified Hypnotherapist, Mind Coach and Executive Mentor, A
Phoenix College 1990 — 1992
AAS, Administration of Justice
Phoenix College 1990 — 1992
AASAssociate of Applied Science, Administration of Justice - Law Enforcement Technology; communications and investigations
George Petersen Insurance Agency May 2013 - Present
Nationwide Insurance 1996 - 2013
Arbitration Forums January 2000 - June 2012
Senneff, Kelly, Kimmelman and Beach November 1994 - February 1996
State Farm February 1987 - November 1994
California State University, Chico 1983 - 1986
Skills
Subrogation, Claims Management, Property & Casualty..., Liability, Commercial Insurance, Casualty, Claim Investigation, Umbrella Insurance, Negotiation, Liability Analysis, Customer Service, Casualty Insurance, Litigation Management, Life Insurance, Strategic Planning, Team Building, Employee Benefits
Education
California State University-Chico
Bachelor's degree, Communication Information Studies -Organizational Communication
Santa Rosa Junior College
Associate's degree, Electronics Technology
Citi May 2015 - Present
Universal American Mortgage Company (UAMC) December 2014 - May 2015
Arbitration Forums March 2011 - August 2014
Pinellas County Economic Development September 2010 - March 2011
PMSI April 2010 - September 2010
Xcelligent 2009 - February 2010
Nielsen Media Research 2008 - August 2009
Verizon Information Services March 1998 - December 2007
Skills
SDLC, PMO, Project Management, Software Project..., Business Analysis, Management, Project Portfolio..., SharePoint, MS Project, Project Server, EPM, Vendor Management, Enterprise Architecture, Business Process, Business Intelligence, Program Management, Business Process..., Process Improvement, Enterprise Software, Certified Scrum Master..., PMP Certification 2011, C, Scrum, Requirements Analysis, PMP, Consulting, Integration, Visio, Information Technology, PMO set-up, Agile Methodologies, IT Strategy, Software Development, Resource Management, Microsoft Project
Education
Guilford Technical Community College
Computer Science
Claims Resource Services (CRS) January 2012 - Present
Arbitration Forums April 1998 - 2011
JAMS (Judicial Arbitration and Mediation Services) May 1993 - April 1998
Arbitration Forums May 1991 - April 1993
American Arbitration Association March 1987 - May 1991
Skills
Arbitration, Mediation, Alternative Dispute..., Negotiation, Conflict Resolution, National Account..., Training & Development, Case Management, Insurance Claims, Subrogation, Courts, Marketing Communications, Marketing Strategy, Magazine Articles, Conference Speaking, Report Generation, Strategic Consulting, Corporate Branding, Platform Integration, Public Speaking, Insurance, Public Relations, Administration, Dispute Resolution, Account Management, Recruiting, Training, Program Management, Dispute, Employee Training, Insurance Law, Management, System Administration, Strategy, Leadership, Product Liability, Analysis, Case Managment, Customer Service, Change Management, Claim, Coaching
Education
Texas A&M University-Commerce
BBA, Management
National Society of Hispanic MBAs (NSHMBA) January 2014 - Present
Travelers February 2011 - July 2015
Arbitration Forums October 2001 - July 2015
Travelers November 2008 - January 2011
State Farm Insurance December 2007 - October 2008
State Farm Insurance July 2006 - October 2007
State Farm Insurance September 1996 - June 2006
Skills
Diversity & Inclusion, employee resource groups, Non-profits..., Claims Management, Non-profit Leadership, Sales Operations, Cross-functional Team..., Property & Casualty..., Alternative Dispute..., Diversity Champion, Diversity Management, Recruiting, Management, Leadership, Diversity, Employee Research, Leadership Development, Insurance, Training, Claim, Talent Acquisition, Liability, Vendor Management, Program Management, Sales, Business Planning, Call Centers, Workers Compensation, Life Insurance, Customer Satisfaction, Claim Investigation, Employee Benefits, Process Improvement, Team Building, Onboarding, Commercial Insurance, Legal Liability, Casualty, Litigation Management, Professional Liability, Strategy
Education
Dowling College 2005 — 2007
Master of Business Administration (MBA), Management
City University of New York-Brooklyn College 1992 — 1996
Bachelor of Arts (BA), Philosophy, English
M&M Income Tax Service January 2009 - April 2015
LexisNexis February 1999 - May 2008
Arbitration Forums August 1997 - November 1998
U.S. Home December 1996 - January 1997
Skills
Accounting, Accounts Payable, Financial Analysis, Process Improvement, Analysis, Tax, Management, Training, Time Management, Customer Service, Insurance, Financial Reporting, Internal Controls, Team Leadership, Payroll, Auditing, Research, Microsoft Office, Accounts Receivable, Microsoft Excel, Data Analysis, Cost Accounting, Bookkeeping, Microsoft Word, QuickBooks, Team Building, Leadership, Strategic Financial..., Small Business, Software Documentation, Invoicing, Nonprofits, Strategic Planning, Income Tax, Tax Preparation, Account Reconciliation, Forecasting, Finance, General Ledger, Management Consulting, Corporate Tax, Access, Tax Returns, Journal Entries, Business Planning, Sales Tax, Employee Training, Cross-functional Team..., Peachtree, Financial Planning
Education
University of Colorado Colorado Springs 2000 — 2003
Bachelor of Science, Accounting
Longview Community College 1994 — 1996
AA, Business
ManpowerGroup May 2013 - Present
Schindler Elevator Corporation (U.S.) March 2014 - August 2014
Looking 2014 - 2014
Arbitration Forums September 2008 - June 2012
ALPFA 2005 - 2011
PwC 1999 - 2008
Lever Brothers 1977 - 1995
Skills
Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Accounts Receivable, Outlook, Leadership, Software Documentation, Operations Management, Budgets, Accounting, Marketing, Process Improvement, Fundraising, Team Leadership, Management, Team Building, Recruiting, Project Management, Analysis, Data Analysis, Training, Financial Analysis, Employee Relations, Change Management, Coaching, Program Management, Business Analysis
Education
Eckerd College 2010 — 2012
Pace University 1979 — 1985
The Home Depot August 2011 - Present
The Home Depot July 2011 - August 2011
The Home Depot October 2007 - July 2011
Arbitration Forums October 1998 - December 2003
Skills
Customer Service, Recruiting, Inventory Management, Employee Relations, Management, Onboarding, Customer Satisfaction, Retail, Process Scheduler, Microsoft Office, Microsoft Word, Coaching, Team Building, Performance Management
Education
Community College of the Air Force 1992 — 1994
Associate's degree, Communication, General
Aperture Aviation March 2014 - Present
Aviall May 2013 - March 2014
XOJET January 2012 - May 2013
Arbitration Forums September 2003 - September 2011
Esurance April 2002 - July 2003
Franklin Templeton Investments April 1997 - April 2002
The Golden 1 Credit Union April 1994 - April 1997
Wells Fargo December 1989 - April 1994
Skills
Microsoft Office, Project Management, Managerial, Aviation, District Management, Purchasing, Procurement Outsourcing, Finance, Property & Casualty..., Team Leadership, Claim, Management, Customer Service, Operations Management, Aircraft, Airports, Airlines, Business Aviation, Commercial Aviation, Policy Analysis, Banking, Call Centers, Qualified Retirement..., Customer Satisfaction, Recruiting, Analysis, Negotiation, Training, Insurance, Quality Assurance, Team Building, Process Improvement, Charter, Vendor Management, Software Documentation, Program Management, Flight Safety, Arbitration
Education
CSU Sacramento 1993 — 1999
BS, Criminal Justice
Sierra Community College 1989 — 1993
AA, Liberal Arts
Roseville High School 1985 — 1989
Diploma, Music
ThreatTrack Security Inc. September 2014 - Present
Arbitration Forums April 2010 - Present
Cystech Inc. August 2003 - Present
The Nielsen Company June 2008 - April 2010
The Nielsen Company June 2006 - June 2008
Nielsen Media Research June 2003 - June 2006
Raymond James Financial September 2004 - November 2004
Tandel Systems LLC 2001 - 2004
Honeywell Aerospace 2001 - 2004
Mako Technologies LLC 2001 - 2003
Skills
Product Management, Project Management, Agile Methodologies, Software Development, SDLC, SQL, .NET, Linux, JavaScript, Subversion, Perl, Visual Studio, Eclipse, Java, Web Services, JSP, Databases, Business Intelligence, Web Applications, Java Enterprise Edition, PHP, Scrum, Testing, System Administration, CSS, Requirements Analysis, C++, Microsoft SQL Server, HTML, XML, Software Project..., Visual Basic, Security, Oracle, Integration, Quality Assurance, Active Directory, SOA, Software Documentation, Unix, Visio, SharePoint, Servers, Networking, Solaris, Test Automation, Python, Enterprise Architecture, Operating Systems, Network Security
Education
St. Petersburg College 1997 — 2000
Acceptance Insurance August 2015 - Present
Motorcycle Safety Foundation May 2003 - Present
Erie Insurance November 2006 - April 2015
Dale Carnegie Training February 2011 - May 2012
Harleysville Area EMS January 1998 - August 2009
Erie Insurance September 2003 - November 2006
Arbitration Forums January 1998 - November 2006
State Farm Mutual Automobile Insurance Company January 1994 - September 2003
Newtown Ambulance Association November 1994 - July 1997
Spring Hill Community Ambulance Corps October 1983 - June 1993
Skills
Insurance, Motorcycle, Property & Casualty..., Liability, Workers Compensation, Commercial Insurance, Sales, General Insurance, Claim, Life Insurance, Legal Liability, Term Life Insurance, Umbrella Insurance, Casualty, Homeowners, Whole Life, Leadership, Risk Management, Inland Marine, Fixed Annuities, Claims Management, Agents, Team Building, Customer Service, Training, Commercial Lines, Coaching, Customer Retention
Education
Drexel University 1986 — 1993
Bachelor's Degree, Human Resource Management & Labor Relations
Ramapo High School 1983 — 1986
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Arbella Insurance Group October 2014 - Present
Arbella Insurance Group September 2013 - October 2014
Arbitration Forums July 2009 - August 2013
Arbella Insurance Group May 2005 - August 2013
Melick & Porter, LLP June 2003 - May 2005
Skills
Property & Casualty..., Insurance, Management, Policy, Claim, Liability, Personal Injury, Program Management, Property Damage, Budgets, Claim Investigation, Casualty, Underwriting, Subrogation, Casualty Insurance, General Insurance, Claims Management, Commercial Insurance
Education
University of Massachusetts Boston 1999 — 2003
Bachelor's degree, History
Self-employed April 2011 - Present
Wells Fargo (formerly Wachovia and World Savings) September 2006 - June 2008
Arbitration Forums January 1998 - May 2002
Level 3 Communications (formerly ConferTech International) March 1995 - November 1997
Skills
Training, Customer Service, Data Entry, Administration, Banking, Management, Leadership, Team Building, Customer Satisfaction, Operations Management, Coaching
Education
Regis University 2008 — 2010
Bachelor of Arts (BA), Social Sciences
Colorado State University 1990 — 1994
Arbitration Forums February 2012 - Present
Farmers Insurance February 2007 - Present
Automobile Club of Southern California January 2005 - January 2007
Allstate April 2001 - January 2005
I-CAR January 2002 - February 2003
AV Auto Body and Truck February 1998 - April 2001
Skills
Automotive Mechanic, General Construction, Insurance Claims, Claims, Insurance, Customer Satisfaction, Customer Service, Claim, Subrogation, Time Management, Automobile, Accident, Team Building, Property Damage, Claims Management, Business Analysis, Coaching, Claims Handling, Claims Resolution, Claims Investigations, Automotive, Claim Investigation
Education
University of Phoenix 2010 — 2013
Bachelor's Degree, Business Informations Systems
University of Phoenix 2007 — 2010
Associate's Degree, IT hardware
Antelope Valley College 1997 — 1998
Automotive Technology, Automotive and Business Management
TCN 2009 - Present
University Physicians Healthcare 2006 - 2008
Arbitration Forums 1998 - 2003
Skills
HIPAA, Medical Terminology
Education
Solano Community College 1995 — 1997
English
Louisiana State University 1990 — 1991
Psychology
Virginia Tech 1988 — 1989
Psychology
FrankCrum January 2015 - Present
BIC Graphic USA October 2011 - January 2015
CCS Medical October 2010 - October 2011
Motivano August 2010 - October 2010
Arbitration Forums November 1995 - April 2010
Arbitration Forums, Inc. November 1995 - April 2010
Computerpeople/DCI March 1995 - October 1995
Fortune Bank FSB September 1988 - July 1994
Skills
Servers, DNS, Switches, Microsoft Exchange, System Administration, Troubleshooting, Software Documentation, Routers, Firewalls, SAN, CCNA, Networking, WAN, Citrix, HP, Project Management, Help Desk Support, IDS, VPN, MPLS, Checkpoint Security, Cisco Routers, Cisco Wireless, Cisco IOS, Cisco Call Manager
Education
Technical Training 1998 — 2014
CCNA, MCSE, Cisco, Microsoft
St. Petersburg College 1983 — 1992
AS, Banking and Finance
Northeast High School 1972 — 1975
Arbitration Forums May 1989 - Present
Skills
Property & Casualty..., Claim, Claims Management, Insurance, Professional Liability, Liability, Casualty, Arbitration
Education
University of Miami - School of Business 2000 — 2000
MBA
Green Mountain Power March 2015 - September 2015
Arbitration Forums August 2014 - 2015
HSN September 2012 - July 2014
Top of Mind Networks March 2014 - June 2014
USLatino.com December 1999 - February 2014
Hanson ProSystems 2011 - October 2012
AchieveGlobal August 2008 - November 2011
Integrated Supply Network (ISN) 2005 - 2008
Kforce 2005 - 2006
Jagged Peak 2003 - 2004
Skills
Web Development, AngularJS, Bootstrap, jQuery, User Experience, SEO, Web Applications, E-commerce, Digital Photography, Microsoft SQL Server, JavaScript, Databases, CRM, Online Marketing, C#, .NET, Google Analytics, ASP.NET, XML, AJAX, Social Media, Email Marketing, Visual Studio, ColdFusion, Social Media Marketing, SEM, Analysis, Information Architecture, Video Production, MySQL, Analytics, Oracle, Database Design, Mobile Applications, Flash Animation, HTML 5, HTML5, Online Video, Photojournalism, Adventure Travel, SQL Server, Custom CMS Development, WordPress, Kendo, Infragistics
Education
University of Rhode Island 1991 — 1997
0, Management Information Systems, General
Arbitration Forums September 2012 - Present
Progressive Insurance June 2007 - Present
Zearth.com Corporation June 2004 - June 2007
Cardiac Science May 2003 - August 2003
Education
Montana State University-Bozeman
Bachelor's degree, English Language and Literature, English Education
School District of Hillsborough County January 2013 - Present
Hillsborough School Employees Federation February 2012 - December 2012
Arbitration Forums June 2011 - February 2012
Safe IRA Investments June 2010 - June 2011
Florida State University August 2007 - May 2010
Hesston College August 2005 - May 2007
Skills
Outlook, Event Planning, Microsoft Office, Customer Service, Microsoft Word, Research, Microsoft Excel, PowerPoint, Public Speaking, Teaching, Marketing, Real Estate, Event Management, Social Media, Art, Drawing
Education
Florida State University 2007 — 2010
MA
Goshen College 2003 — 2005
BA
Hesston College 2001 — 2002
AA
Comcast Cable February 2014 - Present
Corporate Call Center, Inc. August 2013 - February 2014
Accent Communications August 2012 - August 2013
Arbitration Forums January 2009 - August 2012
Arbitration Forums March 2002 - January 2009
Progressive Insurance March 2000 - April 2002
Progressive Insurance March 1995 - March 2000
Progressive Insurance January 1991 - March 1995
Skills
Claims Management, Property & Casualty..., Process Improvement, Customer Satisfaction, Casualty, General Insurance, Team Building, Customer Service, Commercial Insurance, Business Development, Product Development, Operations Management, Training, Coaching, Direct Sales, Business Process..., Public Speaking, Claim, Strategic Planning, Performance Management, Negotiation, Vendor Management, Recruiting, Strategy, Business Intelligence, Management, Team Leadership, Change Management, Leadership, Project Management, Business Analysis, Business Strategy, Business Planning, Budgets, Analysis, Account Management, Team Management, Employee Relations, Employee Training, Executive Management, Claim Investigation, Liability, Finance, Sales, Arbitration, CRM, Risk Management, Cross-functional Team..., Call Centers, Employee Benefits
Education
Saint Joseph's University - Erivan K. Haub School of Business 2006 — 2007
MBA, Business, Management, Marketing, and Related Support Services
La Salle University 1985 — 1989
Bachelor of Science (B.S.), Business Administration, Management and Operations
Berman, Berman, Berman, Schneider & Lowary LLP April 2011 - Present
Safeco Insurance 2002 - April 2011
Arbitration Forums 2001 - April 2011
Safeco 1998 - 2002
Skills
Civil Litigation, Litigation, Coverage Analysis, Liability, Insurance Claims, Claims Resolution, Property & Casualty..., Casualty, Property Damage, General Liability, Negotiation, Claims, Subrogation, Arbitration, Coverage, Product Liability, Settlements, Claim, Legal Liability, Insurance, Wrongful Death, Analysis, Legal Research, Litigation Management, Professional Liability, Claims Management, Automobile Accidents, Public Liability, Personal Injury, Claim Investigation, Workers Compensation, Mediation, Alternative Dispute..., Commercial Insurance, Medical Malpractice
Education
University of La Verne 2006 — 2010
Juris Doctor, Cum Laude, Law
University of California, Riverside 1996 — 1998
B.A., Cooperative Major in Political Science/ Administration Studies
CareCentrix May 2013 - Present
Arbitration Forums October 2011 - May 2013
Health Plan Services January 2008 - October 2011
Compuware 2000 - 2008
American Community Mutual Insurance Company 1989 - 2007
Skills
SDLC, Business Analysis, Analysis, MS Project, User Acceptance Testing, Vendor Management, Licensed Life & Health..., Medicare Certified, PMP, CSM, Visio, PMO, Project Portfolio..., Process Improvement, Requirements Gathering, Business Intelligence, Software Project..., Agile Methodologies, Business Requirements, Software Documentation, Business Process, SharePoint, Business Process..., Requirements Analysis, Program Management, Leadership, Resource Management
Education
University of Michigan 1984 — 1989
Computer Science
Theater Voices July 2010 - February 2012
COTL Consulting, LLC November 2007 - October 2009
Arbitration Forums March 2003 - October 2009
Farm Family Insurance December 2005 - October 2007
State Farm Insurance January 1998 - December 2005
Glennpeter Jewelers January 1986 - December 1997
MEDAC International January 1984 - December 1985
Curtain Country January 1982 - November 1984
Superior Uniform Group January 1973 - November 1981
Direct Finance Co December 1970 - December 1972
Skills
Certified Master Inter..., Automobile Claim Law..., Automobile Claim Law..., Certified Auto..., Certified Property..., Certified Special..., Certified Special..., Certified Special..., Certified Uninsured..., Certified Medpay..., Certified NY PIP..., Certified PIP Arbitrator, Licensed NY Independent..., Claim, Subrogation, Legal Liability, Liability, Liability Analysis, Property & Casualty..., Customer Service, Claims Management, Insurance, Casualty, Arbitration, Claims Resolution, Process Improvement, Leadership, Licensed CT Casualty..., Licensed VT Property..., Licensed RI Property..., Fraud Claim Law..., Notary Public, Vendor Management, Customer Satisfaction, Property Damage, Litigation Management, Management, Training, Workers Compensation..., Senior Claim Law..., Employee Training, Workers Compensation, Claim Investigation, Professional Liability, Claims Handling, Commercial Insurance, Accident, Commercial Lines, General Insurance, Investigation
Education
Excelsior College 1986 — 2001
BS, Liberal Arts - Concentrations in Psychology and Business Law
State University of New York at New Paltz 1968 — 1971
Concentration In English Literature
Ultimate Medical Academy July 2015 - Present
Arbitration Forums December 2014 - July 2015
InvestCloud, Inc. June 2014 - November 2014
Blue Health Intelligence January 2012 - June 2014
Intelimedix, a Blue Health Intelligence Company January 2012 - December 2013
WellCare April 2010 - January 2012
PMSI March 2009 - April 2010
Goldman Sachs September 2007 - February 2009
JCCL Inc July 2005 - September 2007
Clayton November 2004 - May 2005
Skills
Requirements Analysis, Data Warehousing, SDLC, Business Process, SharePoint, Requirements Gathering, Enterprise Software, Visio, Business Intelligence, Process Improvement, Business Analysis, Business Requirements, Business Process..., Agile Methodologies, Building Relationships, PMP, Management
Education
Sycamore
University of Cincinnati
Greystone Healthcare Management October 2012 - Present
Kass, Shuler, Solomon, Spector, Foyle & Singer, P.A. April 2011 - October 2012
Accounting Principals June 2010 - April 2011
Barbizon USA August 2009 - June 2010
Arbitration Forums November 2008 - August 2009
Skills
Training, Payroll, Mergers, Recruiting, Human Resources, Outlook, Employee Relations, Coaching, Customer Service, Sales, Conflict Resolution, Team Building, Management, Public Speaking, Performance Management, Deferred Compensation, Organizational..., Applicant Tracking..., Leadership, Process Improvement, Staffing Services, Screening Resumes, PowerPoint, Employee Training, Permanent Placement, Onboarding, Interviews, Social Networking, Employee Benefits, Talent Management, Team Leadership, New Business Development, Succession Planning, College Recruiting, Marketing, Microsoft Word, Employee Engagement, New Hire Orientations, Cold Calling, Microsoft Excel, Benefits Administration, Time Management, Temporary Placement, Microsoft Office, Temporary Staffing, Talent Acquisition, Strategic Planning, HRIS, Leadership Development, Job Fairs
Education
University of Tampa 2006 — 2008
BA, Psychology
Bradley University 2005 — 2006
Psychology
Muscatine High School 2000 — 2005
Insurane Claims November 2014 - Present
Riverdale Christian Academy December 2014 - June 2015
Arbitration Forums May 2011 - November 2014
US Agencies Casualty Insurance Company May 2006 - April 2011
State Farm August 1986 - April 2006
Skills
Claim, Property & Casualty..., Insurance, Liability, Commercial Insurance, Claims Management, General Insurance, Casualty Insurance, Legal Liability, Workers Compensation, Training Delivery, University Teaching, middle school teaching, Group Presentations, Subrogation, Litigation Management, Public Speaking, Strategic Planning, Account Management, Negotiation, Customer Service, Web Applications, Leadership, Business Development, Oil & Gas, HIPAA, Continuous Improvement, Sports Coaching, Key Account Management, Key Account Development, Arbitration, Change Management, Outlook, Quality Management, Research, Teaching, Training, Windows, Youth Ministry
Education
US Army Engineer School 1986 — 1986
Graduate Materials Quality Specialist, Testing of soils, concrete, and asphalt, Honor Graduate
University of Louisiana at Monroe 1980 — 1984
Bachelor of Science (B.S.), Geology/Earth Science, General, 3.5
The Auto Club Group December 2012 - Present
The Auto Club Group February 2003 - Present
Tampa Bay 1998 - Present
Arbitration Forums 1999 - 2003
Central Dauphin School District August 1988 - May 1998
Wilson School District September 1982 - June 1992
Skills
Captivate, ADDIE, Instructional Design, Instructor-led Training, Needs Analysis, E-Learning, Learning Management, Blended Learning, Adult Education, Performance Improvement, Video Production, Video Editing, Flash Animation, Workshop Facilitation, Performance Management, Photoshop, Flash, Sound Forge, Focus Groups, Project Management, Training, Curriculum Design, Coaching, Learning Management...
Education
University of South Florida 1999 — 2001
M Ed., Education, Instructional Technology
West Chester University of Pennsylvania 1978 — 1982
BS, Music Education
Liberty High School 1975 — 1978
High School Diploma
Patton & Ryan LLC June 2014 - November 2014
Travelers December 2010 - May 2014
Travelers May 2007 - December 2010
Motor Vehicle Accident Indemnification Corporation July 2006 - May 2007
Motor Vehicle Accident Indemnification Corporation May 2004 - July 2006
Arbitration Forums February 2004 - July 2006
Motor Vehicle Accident Indemnification Corporation December 2002 - May 2004
Skills
Litigation Support, Arbitration, Litigation, Product Liability, Legal Research, Insurance Law, Civil Litigation, Personal Injury, Depositions, Subrogation, Insurance, Liability, Legal Writing, Personal Injury..., Westlaw
Education
New York Law School 2005 — 2009
JD
University of Warwick 2000 — 2001
University of Massachusetts, Amherst 1997 — 2000
Bacehlor of Arts
Jeff Hutchison Insurance Services October 2014 - Present
Xerox January 2014 - August 2014
Arbitration Forums April 2008 - May 2013
Ohio Casualty Insurance November 2001 - April 2007
Ohio Casualty Group April 1985 - September 2001
Skills
Property & Casualty..., Business Insurance, General Liability..., Commercial Property..., Commercial Auto..., Commercial Umbrella..., Professional Liability, Workers Compensation, Risk Management, Auto Insurance, Homeowners Insurance, Umbrella Insurance, Healthcare Management, Life Insurance, Term Life Insurance, Permanent Life Insurance, Flood Insurance, Renters Insurance, RV Insurance, Boat Insurance, Insurance Claims, Customer Service, Litigated Insurance..., Motorcycle Insurance
Education
Morehead State University
Bachelor’s Degree, Radio, Television, and Digital Communication
The Instiutes and The National Alliance for Insurance Education and Research
CPCU -1991, AIC - 1984, CIC - 2008
Extensys, Inc December 2014 - Present
Arbitration Forums March 2010 - December 2014
Quest Diagnostics May 2007 - July 2009
AT&T Global Services October 1996 - June 2006
Skills
Cisco, Troubleshooting, Routers, Firewalls, Disaster Recovery, Security, Switches, VPN, Network Security, WAN, Network Design, Network Administration, TCP/IP, Cisco IOS, Telecommunications, Cisco Technologies, F5 BigIP, Cisco UCS, Unified Communications, Unified Presence, Unified Messaging, Visio, LAN-WAN, System Administration, VMware, Data Center, Wireless Networking, Windows Server, Windows, Servers, Cisco Security, Cisco Call Manager, Computer Hardware, Software Documentation, Computer Network..., DNS, Cisco Wireless, Vendor Management, Networking, Cisco Routers, CCNA, Computer Hardware..., Remote Troubleshooting, Employee Training, Customer Support, Operating Systems
Education
Lasalla Computer Learning Center 2009 — 2010
CCNA, Security+, MCSA
Portland State University 1994 — 1996
BS, Social Science - Psychology
Western Illinois University 1991 — 1994
Thornton Township High School 1987 — 1991
Debra Unique Nails November 2014 - Present
Deaf Access Cymru and self employed January 2009 - Present
Arbitration Forums June 1996 - June 2008
Skills
Data Entry, Customer Satisfaction, Customer Service, Social Media, Telephone Skills, Social Networking, Outlook, Call Centers, Time Management, Event Planning, Teamwork, Access, Invoicing, Cashiering, Inventory Management, Spreadsheets, Software Documentation, Retail, Microsoft Excel, Training, Team Building, Fax, Process Scheduler, Troubleshooting, Appointment Scheduling, Insurance, Inventory Control, Blogging, Photoshop, Cash Handling, Cash Register, Customer Experience, Health Insurance, Customer Retention, CPR Certified, Cooking, Critical Thinking, Supervisory Skills, Process Improvement, Payroll, Phone Etiquette, Customer Support, Medical Coding, Communication, 10 Key, HIPAA, Volunteering
Education
Gwinnett Technical College
Associate's degree, Business/Commerce, General
Penn Foster
Associate of Science (AS), Medical Insurance Specialist/Medical Biller
Apple One Employment Services 2013 - Present
Arbitration Forums 2008 - 2013
Integrity Staffing Solutions 2005 - 2008
Verizon Wireless 1996 - 2005
Skills
Targeted Selection..., DDI Certified, Corporate Recruiting, Full-life Cycle..., Interviewing Skills, Hiring Employees, Employee Handbooks, New Hire Orientations, Job Descriptions, Job Coaching, Temporary Placement, Workforce Planning, Interviews, Onboarding, Applicant Tracking..., Behavioral Interviewing, Taleo, Hiring, Job Fairs, Recruiting
Education
University of South Florida
Akana, Inc October 2010 - Present
NOKIA January 2010 - June 2010
Arbitration Forums July 2008 - November 2009
PricewaterhouseCoopers November 2005 - July 2008
PSCU Financial Services October 2007 - February 2008
Verizon Data Services July 2003 - November 2005
Skills
SOA, Agile Methodologies, Java Enterprise Edition, Web Services, SDLC, Spring, XML, Cloud Computing, Oracle, Scalability, SQL, Java, Weblogic, Requirements Analysis, Enterprise Architecture, Software Project...
Education
University of South Florida 2000 — 2003
Master of Science, Computer Science & engineering
Jawaharlal Nehru Technological University 1995 — 1999
B.Tech, Electrical & Electronics Engineering
Jawahar Navodaya Vidyalaya, Medak 1988 — 1994
10+2, M BiPC
Allstate Insurance June 2002 - Present
Arbitration Forums May 2008 - December 2010
Caprock Home Health October 1999 - May 2002
Skills
Microsoft Office, Organizing, Communications
Education
Texas Tech University 1997 — 1999
Bachelors, Human Development and Family Studies
South Plains College 1995 — 1997
Associates, Human Development
Arbitration Forums 2002 - 2012
Needful Things June 2006 - May 2008
Wishing Star Foundation June 2005 - June 2007
PEMCO Insurance October 2002 - January 2007
Grange Insurance Association March 1996 - September 2002
Skills
Regulatory and..., High Exposure Claims..., Quality and Assurance, Service Improvement, Quality Auditing, Computer Technology, Office Administration, Team Leadership, Highly responsible, Reporting & Analysis, Online Research, Accident Investigation, Organizational..., Operations Management, Reporting Metrics, Claims Negotiations, Recruiting, Employee Training, Employee Handbooks, Employee Management, General Insurance, Insurance, Management, Claims Management, Claim, Leadership, Cross-functional Team..., Team Building, Property & Casualty..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Dynamics, Corporate Data Bases, Analysis, Sales, Liability, Negotiation, Customer Service
Education
Gonzaga University - School of Business Administration
Bachelor's Degree, Business Administration, Management and Operations
American Educational Institute
Senior Claims Law Associate, Claims
EventHero September 2013 - Present
M Show Productions February 2005 - Present
Marketing Over Coffee March 2007 - Present
Boston Software Systems September 2010 - January 2012
AccuRev June 2005 - September 2010
MarketingSherpa September 2004 - April 2005
Tibersoft 2000 - 2004
DCI 1997 - 2000
Arbitration Forums 1992 - 1997
Skills
SEO, SEM, Blogging, Podcasting, Lead Generation, Demand Generation, Salesforce.com, Webinars, Email Marketing, Marketing Strategy, Social Media Marketing, Online Marketing, Digital Marketing, Public Speaking, Copywriting, Online Advertising, Strategic Marketing..., Enterprise Software, Marketing, New Media, CRM, Marketing Automation, Web Marketing, Strategic Partnerships, Creative Direction, Multi-channel Marketing, Go-to-market Strategy, Sales, Program Management, WordPress, Mobile Devices, Management
Education
UMass Amherst 1988 — 1992
BA
Arbitration Forums January 2015 - Present
Nationwide Insurance July 2013 - Present
Capstone ISG June 2013 - August 2013
Erie Insurance Exchange July 2012 - May 2013
Erie Insurance Exchange December 2008 - July 2012
American Independent Insurance June 2006 - December 2008
American Independent Insurance Company June 2005 - June 2006
Mcgrath Construction March 2005 - January 2006
Home Depot May 2004 - March 2005
Skills
Claim, Property & Casualty..., Liability, Casualty, Insurance, Legal Liability, Claims Management, Subrogation, Commercial Insurance, General Insurance, Claims Handling, Property Damage, Commercial Lines, Claim Investigation, Litigation Management, Property Claims, Professional Liability, Liability Analysis, Personal Lines Auto, Inland Marine, Claims Investigations, Adjusters, Claims Resolution, Casualty Claims, Loss Adjusting, Auto Claims, AIC, Third Party Liability, Xactimate, CPCU, Adjustments, Umbrella Insurance, Employment Practices..., Reinsurance, D&O, Workers Compensation
Education
West Texas A&M University College of Business 2015 — 2016
Master of Business Administration (M.B.A.), Business
Arbitration Forums 2014 — 2014
CPSA, Certified Property Subrogation Arbitrator
Arbitration Forums 2014 — 2014
CASA, Certified Auto Subrogation Arbitrator
The Institutes 2014 — 2014
Management Concentration for AIC, Management
The Institutes 2012 — 2014
CPCU, Insurance
The Institutes 2011 — 2012
Associates in Insurance Services, Claims
The Institutes 2011 — 2012
Associates in Claims, Insurance
The Institutes 2011 — 2012
Associates in Insurance, Claims
Temple University 2002 — 2005
Bachelor’s, Geography and Urban Studies
People Performance Designers Inc. March 2007 - Present
American Automobile Association (Auto Club South) January 2003 - March 2007
Arbitration Forums September 1998 - January 2003
Development Dimensions International May 1995 - September 1998
Thiokol Corporation September 1994 - May 1995
Kaset International (now Achieve Global) March 1989 - September 1994
Safety Kleen Corp. 1982 - 1989
Skills
Instructional Design, Leadership Development, Talent Management, Organizational..., Coaching, Performance Management, Performance Consulting, Succession Planning, Program Management, Staff Development, Performance Improvement, E-Learning, Management, Strategic Planning, Executive Coaching, Onboarding, Process Improvement, Team Leadership, Leadership, Recruiting, Team Building, Customer Satisfaction, Training, Analysis, Employee Training, Needs Analysis, Employee Relations, Change Management, Blended Learning, Workshop Facilitation, Organizational..., Career Development, 360 Feedback, Employee Engagement
Education
University of Pennsylvania 1978 — 1980
Master of Science, Educational Psychology
Cabrini College 1973 — 1977
Bachelor of Arts, English Communications/History
Arbitration Forums October 2009 - Present
Gevity December 2006 - October 2009
Everbank May 2003 - December 2006
Everbank August 2001 - May 2003
Amtech Computer Services Inc August 2000 - August 2001
Aetna August 1996 - August 2000
Skills
Oracle, Microsoft SQL Server, Disaster Recovery, SQL, PL/SQL, ETL, Performance Tuning, Data Warehousing, SDLC, Unix, Linux, Database Administration, Databases, Database Design, Software Development, Business Analysis, Solaris, XML, Security, Integration, Oracle Applications, Requirements Analysis, Testing, Data Modeling, Web Services, T-SQL, SOA, Visual Basic, HTML, Enterprise Architecture, VMware, SharePoint, Data Center, SQL Tuning, Business Intelligence, Windows, Troubleshooting, Agile Methodologies, Architecture, Oracle E-Business Suite, Software Documentation, Requirements Gathering, JSP, Struts, Windows Server
Education
Jacksonville University 2006 — 2007
MBA, Master in Business Administration
University of North Florida 1995 — 2001
BS, Computer Information System
United States Trustee December 2009 - Present
Encompass Insurance November 2000 - June 2009
HR Logic/Novacare Employee Services February 1998 - October 2000
HR Logic 1998 - 2000
Arbitration Forums January 1991 - June 1997
Skills
Claims, Insurance, Problem Solving, Team Building, Leadership Development, Compliance, Strategic Planning, Insurance Claims, Process Improvement, Customer Service, Customer Satisfaction, Coaching, Change Management, Microsoft Office, Team Leadership, Negotiation, Property & Casualty..., Casualty, Claims Management, Performance Management, Budgeting, Public Speaking, Operations Management, Supervisory Skills, Budgets, Claim
Education
California State University Stanislaus 1980 — 1984
Bachelor of Arts, Sociology
Arbitration Forums July 2009 - Present
The Hartford 2001 - 2008
St. Paul Insurance 1996 - 1999
USF&G January 1980 - April 1998
Skills
Claim, Needs Analysis, Insurance, Instructional Design, Property & Casualty..., Liability, Coaching, Blended Learning, Training, Commercial Insurance, Instructor-led Training, Team Building
Education
University of Kansas - Graduate School of Business 1970 — 1976
Master of Business Administration (MBA)
Arbitration Forums, Inc. May 2015 - Present
Jaguda.com March 2009 - Present
Federal Ministry of Power Nigeria via ArobTek December 2014 - February 2015
New York Life Insurance Company January 2014 - October 2014
Arbitration Forums December 2011 - December 2013
Wachovia Corparate Investment Banking November 2007 - December 2011
Wells Fargo Home Mortgage February 2006 - October 2007
EBS May 2005 - January 2006
Skills
Test Automation, Manual Testing, Test Planning, Software Quality..., Testing, Agile Testing, User Acceptance Testing, Quality Assurance, Requirements Analysis, SDLC, Agile Methodologies, Scrum, SQL, Unix, Software Project..., XML, Java, Release Management, QTP, Rational Robot, Quality Center, XML Spy, SoapUI, WordPress, Business Requirements, Requirements Gathering, Visio, Systems Analysis, Test Cases, Test Strategy, System Testing, Regression Testing, Defect Tracking, Waterfall, Test Management, Software Engineering, DB2, PL/SQL, Test Execution, Web Services, Functional Testing, SOA, Test Automation..., Oracle, System Integration..., Databases, HP QTP
Education
Auburn University 2000 — 2005
Bachelor of Science (B.Sc.), electrical and computer engineering
New Jersey Institute of Technology
Computer Science
Century 21 June 2013 - Present
Scale New Heights March 2003 - Present
Servpro Industries, Inc. March 2011 - January 2013
Reliant Realty June 2007 - December 2010
Signature Realty Associates September 2002 - June 2007
Capital One Financial June 1998 - May 2002
Achieve Global (Formerly KASET International) April 1996 - July 1998
Arbitration Forums July 1997 - April 1998
USAA May 1987 - June 1996
Skills
Coaching, Training, Team Building, Public Speaking, Leadership Development, Leadership, Real Estate, Customer Service, Negotiation, Entrepreneurship, Marketing, Strategic Planning, Organizational..., Instructional Design, Management, Project Management, Teaching, Change Management, Team Leadership, Employee Training, Employee Relations, Performance Management, Training Delivery, Executive Coaching, Customer Satisfaction, Staff Development, Real Estate Transactions, Conflict Resolution, Process Improvement, Personal Development, Human Resources, Sales Leadership..., Sales, Seniors Housing, National Association of..., Program Management, Analysis, Cross-functional Team..., Budgets, Adult Education, Fundraising, Time Management, Interviews, Project Planning, Start-ups, Succession Planning, Recruiting, Selling, Career Development, Personnel Management
Education
University of South Florida 1990 — 1994
Masters Degree, Adult Education, 4.0
University of South Florida 1990 — 1992
Bachelor of Arts (B.A.), Women's Studies and Psychology, 3.6
San Carlos High School, San Carlos, CA
Arbitration Forums January 2012 - Present
Arbitration Forums, Inc. 2008 - July 2012
Allied Insurance 2004 - 2008
Allied Insurance September 2003 - September 2004
Allied Insurance September 2002 - September 2003
Safeco Insurance November 1998 - September 2002
Skills
Mediation, Litigation Management, Legal Liability, Casualty, Property, Claim, Liability, Commercial Lines, Claims Management, Insurance, General Insurance, Subrogation, Commercial Insurance, Liability Analysis, Claim Investigation, Claims Resolution, Claims Handling, Professional Liability, Umbrella Insurance, Excess, Coaching
Education
Indiana University Bloomington 1989 — 1993
Bachelor's degree, General Studies
Corporate College Services, Inc. February 2014 - Present
Columbia College 2012 - Present
Cabrillo Coastal General Insurance Agency, LLC March 2015 - Present
Cypress Property & Casualty Insurance Company August 2014 - January 2015
Cypress Property & Casualty Insurance Company September 2012 - August 2014
Citizens Property Insurance October 2008 - September 2012
Arbitration Forums February 2003 - October 2009
Citizens Property Insurance October 2003 - October 2008
GMAC Insurance June 2001 - October 2003
Skills
Insurance, Property & Casualty..., Casualty, Claims, Auditing, Analysis, Liability, Leadership, Claim, Management, Underwriting, Risk Management, Workers Compensation, Policy
Education
Jacksonville University 2006 — 2008
Master of Business Administration (MBA), Organizational Leadership
Miami Springs Senior High
University of Florida
Bachelor of Science, Business Administration - Finance
Cable Television and Installation Service, LLC July 2013 - July 2015
Protective Life December 2011 - May 2013
Arbitration Forums April 2010 - March 2011
Sparton Electronics August 2008 - July 2009
Neilsen Media January 2008 - August 2008
ScriptSave 2005 - 2006
CSC 1997 - 2000
Skills
Troubleshooting, Help Desk Support, Active Directory, Computer Hardware, Disaster Recovery, Firewalls, Cisco Technologies, Desktop Computers, Blackberry, Network Design, SCCM, Citrix, Remote Desktop, Desktop Deployment, Windows 7, Microsoft Excel, Customer Service, Microsoft Office, Customer Satisfaction, Citrix Desktop Director, Hyper-V, Hardware, Software Installation, System Deployment, Technical Support, Antivirus, Laptops, Networking, Backup Exec, VMware Server, Servers, VPN, Microsoft Exchange, XP, Windows Server, VMware, System Administration, Blackberry Enterprise..., Group Policy, DHCP, DNS, Network Administration, WAN, Windows XP
Education
University of Phoenix
Information Technology
JPMorgan Chase March 2011 - Present
Arbitration Forums 2010 - 2011
Fidelity Information Services 2006 - 2010
AEGON 1996 - 2006
Skills
Scrum, Business Requirements, Project Management, Quality Assurance, Test Planning, Waterfall, Banking, SDLC, Marketing, Business Analysis, Requirements Analysis, Requirements Gathering, Software Project..., Vendor Management, Visio, Insurance, User Acceptance Testing, Agile Methodologies, SharePoint, Management, Project Delivery
Education
International Theological Seminary 2013 — 2015
Master's degree, Bible/Biblical Studies
St. Petersburg College
Bachelor's degree, Management and Organizational Leadership
Toms River Township May 2013 - Present
Trevor V Newman,Insurance Consulting & Litigation Support January 2008 - Present
NFIP January 1996 - 2010
Arbitration Forums January 1998 - March 2008
ALLSTATE INSURANCE CO March 1970 - March 2008
NJICLE / RUTGERS January 2004 - January 2008
Allstate Insurance 1970 - 2008
Skills
Process Improvement, Insurance, Claim, Casualty, Commercial Insurance, Liability Analysis, Analysis, Management, Performance Management, Property & Casualty..., Coaching, Claims Management, Litigation Management, Employee Benefits, Litigation, Negotiation, Personal Injury, Subrogation, Strategic Planning
Education
RUTGERS, CONTINUING ED. COOK COLLEGE 1995 — 2008
continuing education, CE Environmental Sciences
Ocean County College 1992 — 1993
AAS, Business
Montclair State University 1964 — 1968
BA, Industrial Education
Wolters Kluwer Financial Services August 2015 - Present
Citi September 2014 - August 2015
Arbitration Forums November 2010 - September 2014
Healthesystems October 2008 - October 2010
Citi October 2001 - October 2008
BDP (Building Design Partnership Ltd) June 2000 - September 2001
Skills
Business Analysis, Business Requirements, Data Warehousing, Business Intelligence, Relational Databases, Agile & Waterfall..., Functional Requirements, MicroStrategy, Blueprint Requirements..., Visio, Project Management, User Acceptance Testing, SQL*Plus, PeopleSoft Financial, Activity Based Costing, Activity Based..., Technical Training, C++, Java, Visual Basic, Integration, Data Integration, ETL, Agile Methodologies, SDLC, Requirements Analysis, Process Improvement, Software Documentation, Vendor Management
Education
Bolton University, UK 1998 — 2000
HND/Bachelor's degree, Computer Science, 3.5
The University of Bolton 1998 — 2000
HND/BSc, Computer Science
The Providence Mutual Fire Insurrance Company July 2011 - Present
LHH 2009 - Present
JHarnish January 1999 - Present
The Main Street America Group August 2010 - July 2011
Arbitration Forums January 2002 - August 2010
NAIW September 2006 - December 2009
MetLife Auto and Home December 2003 - January 2009
MetLife Auto & Home May 1977 - December 2008
MetLife Auto and Home January 1994 - January 2005
MetLife Auto and Home January 1986 - January 1987
Skills
Insurance, Claim, Casualty, Property & Casualty..., Claims Management
Education
North Adams State College
Psychology
Tolman High School
College Prep
University of Rhode Island
Business
Donahue Davies, LLP August 2007 - Present
Murphy Austin Adams Schoenfeld LLP January 2005 - August 2007
Trainor Robertson September 2002 - December 2004
State Farm Insurance 1991 - 2000
Arbitration Forums 1996 - 1999
Zurich Insurance September 1996 - December 1998
Skills
Insurance, Real Estate, Construction, Risk Management, Litigation, Claims, Arbitration, Construction Law, Civil Litigation, Casualty, Personal Injury, Defense, Licensing, Breach Of Contract, Product Liability, Commercial Litigation, Premises Liability, Contract Disputes, Insurance Law, Complex Litigation, Disputes, Construction Disputes, General Liability, Business Disputes, Mediation, Contract Review, Dispute Resolution, Courts, Corporate Law, Negotiating Contracts, Contract Negotiation, Contract Management, Negotiation, Appeals, Liability, Torts, Real Property, Legal Research
Education
University of the Pacific - McGeorge School of Law
J.D.
California State University-Sacramento
B.S., Business Administration; Finance & Insurance
ZVRS August 2013 - Present
Bright House Networks July 2012 - August 2013
SOE Software October 2009 - August 2012
Networked Knowledge Systems 2009 - 2009
Arbitration Forums 2003 - 2008
Networked Knowledge Systems 1997 - 2003
PC World 1999 - 1999
Techmatics Information Alliance and Communications 1996 - 1997
Education
University of Central Florida 1994 — 1995
Computer Science
University of South Florida 1992 — 1994
Computer Science
Access Insurance Company April 2015 - Present
Nationwide Insurance November 2013 - Present
Nationwide Insurance January 2013 - November 2013
Nationwide Insurance November 2006 - January 2013
Arbitration Forums 1999 - 2007
Skills
Commercial Insurance, Leadership, Claims Management, Property & Casualty..., Legal Liability, Management, Liability, Casualty, Commercial Lines, Litigation, Claim, General Insurance, Claim Investigation, Umbrella Insurance, Insurance, Team Building, Property Damage, Public Speaking, Customer Service, Training, Liability Analysis, Marketing, Professional Liability, Subrogation, Litigation Management, Casualty Insurance
Education
Anderson University 1981 — 1985
Bachelor of Arts, Business Administration
Arbitration Forums November 2012 - Present
Arbitration Forums February 2009 - November 2012
Arbitration Forums February 2005 - February 2009
Arbitration Forums June 2003 - February 2005
Bank of America March 1997 - May 2001
Skills
SDLC, Java, PowerBuilder, Jasper Reports, SQL, Business Analysis, Computer Hardware, Software Development, JSP, Web Services, Troubleshooting
Education
University of South Florida 2002 — 2005
B.S., Computer Science
Hillsborough Community College 1999 — 2002
A.A., Engineering
Solano County October 2012 - Present
BeautiControl, Inc March 2004 - Present
Arbitration Forums May 2004 - 2009
Civil Service Employees Insurance Company March 2003 - October 2007
Safeco Insurance Company January 1997 - January 2003
Enterprise Rent-A-Car January 1996 - January 1997
La Petite Academy January 1993 - January 1996
Skills
Claim, Customer Service, Insurance, Liability, Management, Property, Risk Management, Subrogation, Team Building
Education
University of California, Davis 1987 — 1991
BA, Psychology, Education
Solano Community College
Registered Nursing/Registered Nurse
Arbitration Forums January 2010 - Present
Travelers Insurance October 2005 - December 2009
USAA May 1991 - February 2005
Education
University of South Florida 1992 — 1995
MBA, Finance
Arbitration Forums June 2014 - Present
Arbitration Forums February 2010 - June 2014
Gevity HR Inc March 2004 - July 2009
Softech International 2001 - 2003
Skills
Oracle, Requirements Analysis, Quality Assurance, Microsoft Office, Business Analysis, Salesforce.com, Oracle E-Business Suite, Process Improvement, Quality Center, Oracle HR, SQL, SDLC, PL/SQL, Visio, Project Management
Education
University of Mumbai 1989 — 1992
LLB, Law
St. Xavier's College 1986 — 1989
Bachelor's Degree, Bachelors degree in Science
American Payroll Association
CPP - Certified Payroll Professional
Hillsborough Community College
Computer Programming, Specific Applications
Oracle Certification
OCP - Oracle Certified Professional, Oracle Applications Development
S. M. Lall Institute for Computer Education
Diploma in Computer Programming, Oracle, SQL, PL/SQL, Java, C++
Enterprise Leasing Company of Baltimore November 2006 - July 2009
Arbitration Forums July 2003 - July 2009
Enterprise Leasing Company of Baltimore May 2002 - November 2006
Enterprise Leasing Company of Baltimore April 1998 - May 2002
United States Department of the Interior, National Parks Service, Gettysburg National Military Park January 1997 - May 1997
Education
Mount St. Mary's University 1993 — 1997
BA, History
Arbitration Forums Claim RepresentativeState Farm InsuranceJuly 1997 - April 2008
Education
Ohio University 1994 — 1997
Business
Office of the Town Attorney, Town of Huntington April 2013 - Present
Arbitration Forums August 2003 - April 2013
Carman, Callahan & Ingham, LLP September 1999 - May 2002
Skills
Claim, Liability, Insurance, Arbitration, Alternative Dispute..., Litigation, Customer Service, Customer Satisfaction, Quality Control, Negotiation, Microsoft Office, Microsoft Word, Process Improvement, Insurance Law, Paralegals, Claims Management, Property & Casualty..., Subrogation, Legal Liability, Liability Analysis, Management, Personal Injury, Team Building, Team Leadership, Claims Resolution, General Insurance, Claims Handling, Claim Investigation, Automobile Liability, Investigation, Accident, Claims Investigations, Dispute Resolution, Property Damage, Mediation, Litigation Management, Analysis, Training, Adjustments
Education
Hofstra University 1998 — 1999
Paralegal Studies, Paralegal
State University of New York College at Oneonta 1980 — 1982
Arbitration Forums April 2003 - Present
Arbitration Forums April 2003 - Present
ATLANTA MUNICIPAL COURT 2002 - 2002
Skills
Troubleshooting, Insurance, Customer Service, Customer Relations, Microsoft Office, Team Leadership, Problem Solving, Team Building, Administration, Word, PowerPoint, Coaching, Research, Photoshop, Windows, Outlook, Microsoft Word, Public Speaking, Customer Satisfaction, Management, Microsoft Excel, System Administration, Strategic Planning, Leadership, Claim, Vendor Management, Process Improvement, Networking, Call Centers, Software Documentation, Training, Claims Resolution, Claims Handling, Positive Team Player, Subrogation, Claims Management, Liability, Property & Casualty..., Casualty, Property Damage, General Insurance, Liability Analysis, Commercial Insurance, Teamwork, Adjustments, Accident
Education
American Educational Institute 2011 — 2012
Automobile Claim Law Associate
American Educational Institute 2008 — 2009
Legal Principles Claim Specialist
Morris Brown College 1998 — 2002
Crimial Justice
Arbitration Forums 2010 - Present
Compuware 2007 - 2009
MetaSolv Software 2000 - 2006
SRA International November 1993 - March 1998
Texas Instruments 1987 - 1992
Skills
Business Analysis, Integration, Telecommunications, Cross-functional Team..., Management, SDLC, Team Facilitation, Requirements Analysis, Business Process, Requirements Gathering, Visio, Solution Planning and..., Visualizing Business..., Product Management, Business Requirements
Education
The University of Texas at Dallas
MPA, Public Affairs
Stinson Leonard Street LLP March 2015 - Present
Washburn University School of Law August 2012 - December 2014
Stinson Leonard Street LLP May 2014 - July 2014
Law Offices of George Barton, P.C. May 2013 - September 2013
Arbitration Forums May 2011 - August 2012
Progressive Insurance June 2010 - August 2012
Truman Medical Centers January 2009 - May 2010
Best Buy 2004 - 2007
Skills
Interviews, Program Management, Legal Research, Legal Writing, Litigation, Civil Litigation
Education
Washburn University School of Law 2012 — 2014
Juris Doctor (J.D.), Law
Avila University 2008 — 2010
Master of Science (M.S.), Psychology
Park University
Bachelor's Degree, Social Psychology
AAA Insurance -underwritten by Universal Insurance Company and The Members Insurance Company June 1996 - Present
Arbitration Forums 1995 - Present
Integon Insurance December 1989 - June 1996
Integon Insurance 1989 - 1996
Skills
Claims Management, Liability, Subrogation, Reinsurance, Insurance, Claim, Property & Casualty..., Commercial Lines, Commercial Insurance, Claim Investigation, Property Damage, General Insurance, Legal Liability, Casualty
Education
High Point University 1986 — 1989
BS, Business Economics
Washington West Supervisory Union 2008 - July 2011
Arbitration Forums 1999 - 2005
State Farm Insurance 1993 - 1998
Enterprise Rent-A-Car 1990 - 1993
Skills
Mediation, Public Speaking, Teaching, Research, Nonprofits, Workshop Facilitation, Editing, E-Learning, Leadership Development, Training, Conflict Resolution, Event Planning, Leadership, Customer Service
Education
Saint Michael's College 2012 — 2017
Master's degree, Literacy
Upper Valley Educators Institute 2007 — 2008
Teaching Certificate
Safeco Insurance January 2014 - Present
Safeco Insurance September 2012 - January 2014
GMAC Insurance August 2003 - September 2012
Arbitration Forums 2002 - 2010
Infinity Insurance January 1999 - August 2003
Skills
Licensed Adjuster in..., Litigation, Claim, Insurance, Liability, Litigation Management, Casualty, Personal Injury..., Personal Injury, Property Damage, Liability Analysis, Claims Management, Property & Casualty..., Casualty Insurance, Claims Handling, Legal Liability
Education
Onondaga Community College
Associate of Science (A.S.)
SUNY Oswego
Bachelor of Science (B.S.), Finance, General
Arbitration Forums May 2005 - Present
State Farm Insurance September 1993 - May 2005
Education
Occidental College 1983 — 1987
Bachelor's degree, Economics
Rancho High School 1980 — 1983
Wildwood Ridge Apartments July 2013 - August 2013
Hanover Insurance October 2008 - October 2012
Amerisure Insurance October 2006 - October 2008
Nationwide Insurance September 1988 - August 2006
Arbitration Forums January 1995 - January 2006
Toms River Schools January 1984 - January 1988
Skills
Strong medical..., Self-motivated Team..., Quick Study, Recipient of numerous..., Subrogation, Liability, Claim, Homeowners, Litigation, Mediation
Education
The College of New Jersey 1981 — 1984
Bachelor of Science (BS), Business Teacher Education
Ocean County College 1979 — 1981
AA, Business Teacher Education
Comserch, Inc 2010 - Present
Arbitration Forums 2012 - Present
Com-search 2007 - 2010
Comsearch 2000 - 2006
Skills
Negotiation, Customer Satisfaction, Team Building, Strategic Planning, Operations Management, Problem Solving, Leadership, Automotive, Business Development, Subrogation, Estimating Damages, Building and..., Claims Management, Training, Management, CRM, Claim
Education
University of Rhode Island - College of Business Administration
Bachelor of Science (B.S.), Business Administration
PwC (Consultant via Veredus) October 2013 - March 2014
HealthPlan Services November 2011 - September 2013
Arbitration Forums August 2008 - November 2011
Restaurant Magic Software October 2007 - May 2008
Bond Technologies February 2006 - September 2007
CitiStreet August 2005 - February 2006
Convergys July 2000 - August 2005
Skills
SDLC, Software Documentation, Business Analysis, Requirements Gathering, Business Process, Process Improvement, Analysis, Business Requirements, Visio, Training Delivery, Project Planning, SharePoint, Requirements Analysis, Management, Business Intelligence, Agile Methodologies, Vendor Management, Software Project..., Systems Analysis, Business Process..., SQL, PMP, Functional..., Enterprise Architecture, Program Management, Project Management
Education
The University of Tennessee at Chattanooga
Bachelor of Science (BS), Marketing
Chattanooga State Community College
Associate of Science (A.S.)
ADP June 2008 - Present
Arbitration Forums December 1998 - February 2008
Skills
Payroll Services, Employee Benefits, ADP Payroll, Payroll, Human Resources, Benefits Administration, HRIS, 401k, Payroll Taxes, Workers Compensation, PEO, Accounts Payable, Accounts Receivable, QuickBooks, SAP HR, HRO, Staffing Services, Account Reconciliation, Time & Attendance, Temporary Staffing, COBRA
Education
Regis University 2011 — 2015
Master's degree, Organizational Leadership
Arbitration Forums August 2002 - Present
Skills
Claim, Liability, Insurance, Litigation Management, Claims Management, Property & Casualty..., Subrogation, Legal Liability, Casualty, Arbitration, General Insurance, Professional Liability, Workers Compensation, Commercial Insurance, Claim Investigation
Education
University of South Florida
Bachelor of Arts (BA), Management