Aria Solutions
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Aria Solutions Employees
Hitachi ID Systems, Inc. February 2015 - April 2015
Aria Solutions June 2014 - September 2014
TechnoWrite April 2013 - October 2013
General Dynamics February 2013 - March 2013
Emerson March 2012 - November 2012
Athabasca University February 2010 - March 2011
Regional Municipality of Wood Buffalo September 2008 - March 2009
Consultant (software, hardware, government) May 2006 - May 2008
Self Employed February 2004 - July 2005
Decision Academic February 2001 - October 2003
Skills
Technical Writing, Dreamweaver, Web Content, PHP, HTML, CSS, SharePoint, HTML5, Software Documentation, Editing, Proposal Writing, Linux, Web Content Management, Creative Writing, Testing, HTML + CSS, Proofreading, Small Business, Drupal, Photoshop, Online Research, Image Editing, Visio, Digital Photography, Volunteering, Computer Repair, Aboriginal relations, Alfresco, OpenOffice / LibreOffice, business continuation..., Call Center, Procedure Manuals, Call Centers, Business Continuity..., Volunteer Engagement, Project Management
Education
Carleton University
BA
Microbusiness 2012 — 2012
Certificate
Athabasca University 2011 — 2011
Digital Media Studios 1996 — 1997
IBM Global Business Services May 2012 - Present
Alibintariq Technology Inc. August 2005 - Present
Aria Solutions May 2011 - May 2012
MCAP November 2010 - April 2011
Bank of Montreal April 2010 - October 2010
NetSol Technologies Inc. April 2009 - March 2010
CML Healthcare September 2008 - April 2009
Manulife Financial May 2007 - September 2008
Investors Group Financial Services June 2006 - March 2007
Title Developments (Pvt) Ltd December 2005 - April 2006
Skills
Software Quality..., Process Improvement, Project Management, Call Center, IVR, Quality Control, Banking, Insurance, POS, CTI, Cisco Call Manager, Mutual Funds, SDLC, Software Project..., Mortgage Lending, User Acceptance Testing, Testing, SQL, Call Centers, Requirements Analysis, Test Cases, Quality Center, Regression Testing, Quality Assurance, Test Automation, Databases, Requirements Gathering, Software Documentation, Visio, Software Development, Unix, XML, Microsoft SQL Server, Web Services
Education
Hamdard University 1997 — 2000
MSC, Computer Science
Galvin Patent Law LLC—From Intention to Invention™ September 2008 - Present
Aria Solutions October 2009 - September 2010
Nuance Communications, Inc. April 2008 - November 2008
Genesys, an Alcatel-Lucent Company November 2004 - July 2007
Galvin Consulting LLC June 2000 - October 2004
CommPlexus Corporation September 1999 - June 2000
SAIC February 1999 - August 1999
Genesys September 1995 - February 1999
AMD January 1995 - September 1995
US Navy 1982 - 1995
Skills
Patents, Start-ups, Patent Prosecution, Invention, Strategic Thinking, Patent Litigation, Telecommunications, Enterprise Software, Strategy, Software Patents, Analytics, SaaS, Strategic Consulting, Product Management, Contact Centers, Professional Services, Venture Capital, Cloud Computing, Intellectual Property, Patentability, Mathematical Modeling, Product Development, Strategic Partnerships, Program Management, VoIP, Management, Business Strategy, Business Development, Licensing, Integration, Enterprise Architecture, Business Intelligence, Entrepreneurship, Strategic Leadership, Consulting, Leadership, Mathematica, Software Development, Analysis, Management Consulting, Nuclear Engineering, IP, Medical Devices, Technology Transfer, Acoustics, R&D, Algorithms, Litigation, Simulations, Patent Drafting
Education
Naval Postgraduate School 1989 — 1991
MS, Physics (Acoustics)
Harvard 1977 — 1981
BA, Biochemistry
Aria Solutions September 2014 - Present
Clear Content Inc. January 2012 - Present
Vintri Technologies Inc. January 2014 - May 2014
Multiple Sclerosis Society Calgary June 2002 - October 2012
Divestco Inc. 2012 - 2012
geoLOGIC systems ltd. October 2007 - October 2011
PPDM Association September 2010 - 2011
STC 2007 - 2011
Skills
Publishing, Manuals, Technical Documentation, Technical Writing, Content Strategy, Audience Analysis, Stakeholder Engagement, Team Leadership, Conflict Resolution, Marketing Strategy, Graphics, Social Media Outreach, DITA XML, XHTML, CSS, Written & Oral..., Microsoft Office, SnagIt, Oil & Gas Industry, Non-profit Volunteer, Agile & Waterfall..., Industrial Safety, Mobile Web Design, Adobe Technical..., Fiction Writing, Oxygen XML Editor, MadCap Flare, Online Help, Instructional Design, FrameMaker, RoboHelp, Technical Communication, User Interface Design, Wikis, Single Sourcing, Structured Authoring
Education
The University of Calgary 2000 — 2006
BA, English with Conc. in Fiction Writing
Mount Royal University 2006 — 2007
Tech Writing, Technical Writing
Western Canada High School 1997 — 1999
Alexandrea Writers Centre 2007 — 2014
Intelligent Content Conference 2013 2013 — 2013
Verizon Enterprise Solutions August 2011 - Present
Wynd Media January 2010 - November 2014
Aria Solutions September 2010 - July 2011
OpenMethods July 2007 - January 2010
Jambo Consulting, LLC June 2003 - December 2009
OpenMethods July 2007 - December 2008
IBM - Global Business Services February 2005 - July 2007
NextiraOne (formerly Williams Communications Solutions) August 1998 - January 2005
Skills
Sales Engineering, Social Media, Blogging, IVR, Call Center, Mac OS X, Genesys Framework, Contact Center..., CTI, Being A Wise Guy, Telecommunications, Call Centers, OS X, Contact Centers, Genesys, Business Analysis, Enterprise Software, ACD, Routing, Avaya, CRM, Troubleshooting, Telephony, Unified Communications, Integration, Project Management, Management, VoIP, SIP, Managed Services, Software Documentation, Professional Services, Solution Selling, Strategy
Education
Georgia State University - J. Mack Robinson College of Business 1997 — 1998
MS
Georgia Institute of Technology 1992 — 1996
BS
Aria Solutions January 2011 - June 2012
IBM Canada Ltd. June 2010 - October 2010
BMO June 2010 - October 2010
KISOFT April 2009 - May 2010
Chantry Networks, A Siemens Company December 2007 - February 2009
Genesys, An Alcatel Company June 2004 - September 2007
Casino Cosmos, Moscow, Russia September 1999 - September 2003
National Academy of Sciences of Ukraine, Ukraine August 1989 - July 1999
Skills
Linux, TCP/IP, Software Development, C, Unix, Software Engineering, Genesys Framework, Genesys Outbound, Genesys IVR, Genesys routing
Education
Kyiv National Taras Shevchenko University 1982 — 1989
M.Sc., Physics
Seneca College of Applied Arts and Technology 2003 — 2004
N/A, Internet System Administration Post Diploma Program
Amazon Web Services October 2012 - Present
Avaya October 2010 - October 2012
Aria Solutions October 2009 - October 2010
BCG,llc July 2004 - September 2010
Discreet Math Group LLC August 2009 - October 2009
Genesys January 2005 - August 2009
HHO Inc. May 2003 - December 2005
Genesys May 1997 - October 2003
Applied Materials 1995 - 1997
United States Navy 1990 - 1995
Skills
Enterprise Software, Customer Service, SaaS, SIP, Solution Selling, Customer Experience, Business Intelligence, Analytics, Channel Partners, Channel Sales, Channel Strategy, Catholic, Open Source, Cloud Computing, Big Data, Hadoop, Business Development, Customer Engagement, customer delight, Web Services, Social Media
Education
Stanford University 1998 — 2000
University of Minnesota 1986 — 1990
BSEE
CompuCom May 2015 - Present
Innersource IT September 2007 - Present
Alberta Utilities Commission April 2010 - May 2015
Productive Networks IncCalgary, AB June 2008 - May 2015
Extreme IT USA December 2012 - May 2013
Imperial Health October 2012 - April 2013
Global Data Link February 2009 - April 2013
PHRI January 2008 - April 2013
Aria Solutions March 2010 - August 2012
Austin Networking Associates January 2010 - February 2011
Skills
Routing & Switching, Security, Unified Communications, Telecommunications, Firewalls, Cisco Technologies, Juniper, CCNP, Checkpoint, Networking, Routing, Lync, Microsoft Technologies, BGP, MPLS Networking, Network Design, Data Center, VMware, Disaster Recovery, Juniper Technologies, VPN, Switches, Routers, CCNA, Servers, Troubleshooting, Microsoft Exchange, Wireless Networking, Technical Support, Infrastructure, VMware ESX, Citrix, Hyper-V, Network Security, Cisco Certified, Network Architecture, TCP/IP, EIGRP, Cat Sitting
Education
Southern Alberta Institute of Technology 2007 — 2007
Diploma, IT Network Systems, IT Networking
DeVry Institute of Technology 2005 — 2006
Bachelor, NCM
Nicola Valley Institute of Technology 2004 — 2005
IT Certificate, Networking
IPexpert
IPexpert
Aria Solutions August 2006 - Present
EDS Canada 2002 - 2006
Skills
IVR, Integration, Deployment, Workforce Management, Telecommunications, SIP, Routing, genesys reporting, System Deployment, Genesys, CTI, Contact Centers, Solution Architecture, Requirements Analysis, Call Routing, Testing, Telephony, VoIP, Software Documentation, Software Development
Education
Southern Alberta Institute of Technology 2006 — 2007
OBJECT ORIENTED SOFTWARE DEVELOPER, Computer Software Engineering, A
University of Calgary 1998 — 2003
Bsc, computer science and General mathematics
Aria Solutions June 2010 - Present
Commerce General Aria Inc. February 2010 - August 2015
Aria Solutions Inc. February 2004 - August 2010
Skills
Screening & Balustrade..., Construction, Commercial Management, Business Strategy, New Business Development, Contract Negotiation, Strategic Planning, Construction Management, Negotiation, Business Planning, Contract Management, Change Management, Mergers, Business Development, Quantity Surveying, Team Leadership, Project Management, Team Building
Education
NYIP 2012 — 2014
Complete Course in Professional Photography, Professional photography
The New York Institute of Photography (NYIP) 2012 — 2014
COMPLETE COURSE IN PROFESSIONAL PHOTOGRAPHY, Professional Photography
Islamic Azad University 1993 — 1997
Bachelor’s Degree, Mechanical Engineering, Heat and fluid.
Authentia Software, Inc. October 2003 - Present
Fresenius Medical Care December 2014 - July 2015
PTC October 2013 - September 2014
Aria Solutions November 2012 - September 2013
Agero, Inc. May 2012 - July 2013
Cisco Systems August 2011 - April 2012
Covidien March 2011 - August 2011
Spyrel Inc February 2009 - February 2011
Philips Medical Systems April 2008 - January 2009
Nuance Communications December 2007 - March 2008
Skills
Salesforce.com, SaaS, Cloud Computing, Agile Project Management, Software Project..., Program Management, Vendor Management, Sales Force..., Contact Center Design, Telematics, Regulatory Requirements, fda, RUP, Business Process..., Business Development, CRM, Business Strategy, Product Management, Professional Services, Enterprise Software, Integration, Leadership, PMO, Scrum, Project Management, Management, Entrepreneurship, Consulting, Marketing, Strategic Partnerships, Governance, Quality Assurance, Sales Effectiveness
Education
Syracuse University 1980 — 1982
BA, Liberal Arts / Philosophy, 4.0
State University of New York at Buffalo 1982 — 1984
4.0
Aria Solutions May 2015 - Present
Aria Solutions October 2011 - Present
Aria Solutions February 2004 - October 2011
Gen-X Sports April 2003 - February 2004
Skills
Genesys, Contact Centers, Professional Services, Integration, CTI, IVR, VoIP, Speech Recognition, Unified Communications, Telephony, Call Centers, Routing, ACD, Telecommunications, Solution Architecture, SIP, Contact Centre, Call Center Development, French, Call Routing, Solution Engineering, Customer Service, Customer Engagement, Customer Satisfaction, Customer Relations, Customer Retention, Long-term Customer..., Telecommunications..., Telecommunication..., Telecommunications..., Telecommuting, Telecom Infrastructure, Contact Center..., Contact Center..., Contact Center Design, Contact Center Strategy, Contact Center..., Contact Center..., Contact Center..., Contact Center..., Call Center Architecture
Education
University of Toronto at Scarborough 1996 — 2000
HBSc,, Physics, Mathematics
Seneca College of Applied Arts and Technology 2000 — 2003
Electronic Engineering Technology, Telecom Electronics
The Censeo Group October 2014 - Present
Avance Consulting Ltd March 2005 - Present
Access Pipeline Inc. October 2013 - February 2015
Suncor Energy November 2012 - May 2013
Enbridge December 2011 - November 2012
Cenovus Energy Ltd. January 2009 - December 2011
EnCana 2006 - 2009
Aria Solutions 2004 - 2006
Andersen Consulting 1989 - 1992
Accenture 1989 - 1992
Skills
Business Analysis, Requirements Analysis, Software Project..., Business Process..., Project Portfolio..., Project Management, Requirements Gathering, Integration, Business Process, PMO, Enterprise Architecture, Project Delivery, IT Service Management, Service Delivery, IT Strategy, Team Leadership, Solution Architecture, MS Project, Project Planning, PMP, SharePoint, Business Process Design, Vendor Management, Program Management, IT Management, Visio, SDLC
Education
Ecole Polytechnique de Montreal 1984 — 1988
Osler, Hoskin & Harcourt LLP October 2012 - Present
Osler, Hoskin & Harcourt LLP August 2011 - May 2012
Aria Solutions September 2003 - August 2007
Foothills Academy of Dance September 1999 - August 2001
Talisman Energy January 2000 - August 2000
Skills
Business Analysis, Project Management, Corporate Law, Mergers & Acquisitions, Start-ups, Contract Negotiation, Governance, Leadership, Joint Ventures, Securities, Legal Advice, Securities Regulation, Corporate Governance
Education
York University - Osgoode Hall Law School 2007 — 2011
Juris Doctor (J.D.) (Hennick Centre Medal for Academic Excellence)
York University - Schulich School of Business 2007 — 2011
Master of Business Administration (M.B.A.) (with distinction, Silver Medalist), Finance and Strategic Management
Université Jean Moulin (Lyon III) 2010 — 2010
Postgraduate Diploma in International and European Law, International Law and Legal Studies
The University of Calgary 1997 — 2002
Bachelor of Commerce (with distinction), Management Information Systems and Services
Devon Energy November 2011 - Present
TransCanada Pipelines Ltd. October 2010 - October 2011
Virtual Equipment Solutions April 2010 - September 2010
Online Business Systems November 2009 - December 2009
International Indigenous Centre for Health Intelligence November 2007 - November 2009
Sempra Energy March 2008 - March 2009
AT&T September 2007 - November 2007
Carma Developers LP May 2006 - August 2007
Aria Solutions December 2001 - May 2006
EDS Canada Ltd. May 2001 - August 2001
Skills
Software Development, Application Development, Software Design, Web Development, Soft Skills, .NET, C#, Visual Studio, WPF, Silverlight, ASP.NET, WCF, Agile, Architecture, Requirements Analysis, Business Analysis, Integration, Web Services, SOA, XML, Database Design, SQL Server, SQL, JavaScript, PL/SQL, HTML, VB.NET
Education
University of Calgary 1990 — 1995
B Sc., Computer Science
CUPE Local 40 November 2011 - Present
Aria Solutions April 2007 - September 2010
NESTLE CANADA 2006 - March 2007
NESTLE CANADA 2005 - 2006
Calgary, AB2004-2005 2004 - 2005
SOVEREIGN GENERAL INSURANCE January 2000 - January 2001
Skills
Program Management, Budgets, CRM, Management, Training
Education
Mount Royal University 1993 — 1995
Early Childhood Education
Aria Solutions April 2011 - Present
Universal Measurement Solutions December 2006 - April 2008
Universal Measurement Solutions May 2005 - December 2006
Wireless Matrix February 2004 - April 2005
Wireless Matrix August 2003 - February 2004
Wireless Matrix July 1997 - September 2002
Skills
Agile Methodologies, Quality Assurance, Servers, Integration
Education
University of Calgary 1998 — 2004
Science
Lethbridge College 1995 — 1997
Electronics Engineering Technology
UNICOM Engineering August 2013 - Present
Aria Solutions February 2012 - Present
Contact Solutions October 2009 - January 2012
Genesys, an Alcatel-Lucent Company 2005 - 2009
Genesys 2005 - 2009
Convergys August 2001 - January 2005
Octel Communications September 1996 - December 2000
Octel Communications September 1996 - December 1998
Centigram February 1995 - September 1996
Skills
Product Development, IVR, Unified Communications, Management Consulting, Call Center, SaaS, Enterprise Software, CTI, Contact Centers
Education
Providence College 1976 — 1980
B.S.
Lone Star Analysis November 2012 - Present
Aria Solutions March 2011 - September 2011
Convergys (formerly Intervoice) April 2008 - April 2011
Capgemini Energy December 2006 - April 2008
Converged Network Solutions - Contract February 2006 - November 2006
Intervoice April 2004 - April 2006
Verizon Communications (Dallas) April 2002 - April 2004
NetData Corporation September 2000 - February 2002
MCI Worldcom April 1999 - September 2000
Hurricane Consulting, Inc September 1998 - March 1999
Skills
Managed Services, SDLC, IVR, Vendor Management, Management, Shared Services, Program Management, Integration, Business Analysis, Requirements Analysis, Business Process, Professional Services, Strategy, Project Management, Business Requirements, Software Development, Enterprise Software, Team Building, Cross-functional Team..., Strategic Planning, Project Delivery, Testing, PMP, Requirements Gathering, Data Warehousing, Business Intelligence, Project Portfolio..., Call Centers, Product Management, Business Process..., Data Center, CRM, Resource Management, Service Delivery, IT Strategy, Cloud Computing, Risk Management, Pre-sales, Solution Architecture, Outsourcing, SaaS, Telecommunications, Business Development, Budgets, VoIP, PMO, Process Improvement, Forecasting, Software Project..., Product Development
Education
Florida Atlantic University
BA, Communications
Nuance Communications July 2010 - Present
Nuance Communications December 2010 - January 2012
Nuance Communications July 2007 - December 2010
Aria Solutions December 2006 - July 2007
Nuance Communications September 2004 - November 2006
Systemcorp October 2002 - August 2004
Skills
Software Development, IVR, SaaS, Software Project..., Agile Methodologies, Perl, Integration, Solution Architecture, Enterprise Software, Software Engineering, Mobile Applications, Software Design, Agile Project Management, Cloud Computing, Scrum, Requirements Analysis
Education
Concordia University 1998 — 2002
Genesys Telecommunications January 2012 - Present
Aria Solutions January 2010 - January 2012
Aria Solutions September 2006 - December 2009
Aria Solutions Inc October 2000 - September 2006
Clarica March 1997 - September 2000
Eaton Credit Corporation November 1992 - March 1997
Manulife Financial March 1988 - May 1992
Prudential Assurance April 1985 - March 1988
Royal Bank June 1980 - April 1985
Skills
IVR, Genesys, Contact Centers, Professional Services, Workforce Management, Call Centers, Integration, Unified Communications, Enterprise Software, Routing, Customer Experience, Direct Sales, CTI, Telecommunications, Avaya, Pre-sales, Business Process..., ACD, Vendor Management, Managed Services, SaaS, Telephony, VoIP, Outsourcing, SIP, Call Routing, Call Center, Inbound Marketing, Software Solutions, CRM Integration, CRM, Management, Solution Selling, Service Delivery, Channel Partners, Cloud Computing, Solution Architecture
Education
Ryerson University 1984 — 1986
Marketing, Accounting, Programming
IT Actual Software Solutions January 2013 - Present
IT Actual Sdn.Bhd. January 2007 - September 2012
Solution Architect June 2005 - June 2006
Aria Solutions 2001 - 2005
Skills
Web Applications, full stack javascript, Node.js, NoSQL, JavaScriptMVC, AngularJS, knockoutJS, html/css, Software Development, Agile Methodologies, Test Driven Development, JSON, SQL, AJAX, Telephony, Requirements Analysis, jQuery, Database Design, PL/SQL, Java, sailsjs, JavaScript, Subversion, SIP, Scrum, Unix, XML, Architecture, Solution Architecture, Java Enterprise Edition, Struts, Web Services, Tomcat, Software Design, Spring, Software Project..., Integration, Eclipse, SOA, Architectures, C#, Databases, SDLC, Entrepreneurship
Education
University of Alberta 1990 — 1996
Bachelor of Science, Computer Science, 3.7
Aria Solutions April 2008 - Present
C.C. Interaction Consulting Inc. February 2003 - October 2007
Aria Solutions Inc. March 2000 - February 2003
TKM Communications / Lucent Technologies August 1997 - March 2000
Sprint Canada March 1994 - August 1997
Skills
CTI, Call Centers, Integration, Business Analysis, Genesys, Avaya, Contact Centers, IVR, Enterprise Software, Telecommunications, Telephony, Solution Architecture, Call Routing
Education
Genesys University 2003 — 2003
Certified Genesys Engineer, Genesys Labs line of products
Centennial College 1984 — 1986
STS International Inc October 2012 - Present
Genesys 2002 - Present
Online Business Systems March 2005 - 2012
Direct Energy 2005 - 2006
Aria Solutions 2003 - 2004
TELUS 2003 - 2004
JC Perry & Associates 1994 - 1999
Skills
IVR, Integration, PMP, Contact Centers, Software Project..., Program Management, Customer Service, telecom, Cross-functional Team..., Agile Project Management, Telecommunications, Project Management, Management, Call Centers, Quality Assurance, Professional Services, CRM, Software Documentation, PMO, SharePoint, Pre-sales, Software Development, Business Analysis, Project Portfolio..., Business Development, Solution Architecture, Enterprise Software, SaaS, Requirements Analysis, Business Process, Vendor Management, Business Process..., IT Strategy, IT Management, Outsourcing, SDLC, Project Delivery, Cloud Computing
Education
Brandon University 1990 — 1993
Markit January 2011 - Present
QuIC Financial Technology November 2010 - January 2011
QuIC Financial Technology October 2007 - November 2010
Aria Solutions May 2005 - October 2007
Securac January 2004 - May 2005
SBD Consultants October 2001 - January 2004
Cybersurf Corp. November 1997 - October 2001
Qbyte Services September 1994 - November 1997
Skills
Agile Methodologies, Software Development, Continuous Integration, Subversion, TDD, Test Driven Development, Testing, Scrum, XML, .NET, C#, Software Design, Object Oriented Design, Distributed Systems, Software Project..., Java, SQL, ASP.NET, Integration
Education
University of Calgary
Aria Solutions March 2008 - Present
Alliance Transcription Services Inc. 2003 - Present
CanadaPack Inc. 2001 - Present
Superframe 2009 - 2011
TRG Systems January 2000 - July 2002
AT&T 1998 - 2000
e>Connect Inc. / Metronet Inc. 1997 - 1999
Skills
VoIP, Business Development, IP, Sales, Sales Operations, Routing, Telecommunications, Unified Communications, SIP, Telephony, Integration, IVR, Managed Services, SaaS, Cloud Computing, Solution Selling, Product Management, Pre-sales, Professional Services, Wireless
Education
Capilano University 1988 — 1991
Marketing, International Finance
Aria Solutions December 2013 - Present
Genesys November 2012 - Present
Aria Solutions January 2009 - Present
Aria Solutions December 2005 - June 2008
Telus Mobility 1994 - 2002
Skills
IVR, Genesys, CTI, Contact Centers, Telecommunications, SIP, Customer Experience, Solution Architecture, Professional Services, Pre-sales, Business Intelligence, Team Leadership, Product Management, Requirements Analysis, Call Center, Process Improvement, Avaya, Call Centers, Telephony, VoIP, ACD, Outbound, Outbound Marketing, Collections, Customer Service, Unified Communications, Integration, Enterprise Software, Sales Engineering, Managed Services, System Deployment, Speech Recognition, IP, Service Delivery, Vendor Management, Workforce Management, SaaS, Cloud Computing, Solution Selling, Data Center, Enterprise Architecture, CRM
Education
Prescot University 2003 — 2005
Master of Business Administration (M.B.A.), Management Information Systems, General
Prescot University 1999 — 2003
Bachelor of Science (B.Sc.), Management Information Systems, General
The University of Lethbridge 1992 — 1994
B.Sc, Biology
.
Genesys June 2014 - Present
Genesys Telecommunications Labs September 2012 - April 2013
at&t April 2011 - September 2012
Nuance Communications July 2010 - April 2011
WS iNet February 2009 - September 2010
Infiniti Networking, Inc. July 2006 - February 2009
AT&T 2007 - 2008
Aria Solutions 2006 - 2008
Perot Systems 2006 - 2006
BCE Elix 2005 - 2006
Skills
CTI, IVR, Genesys, Telecommunications, Integration, SIP, ACD, Cloud Computing, Telephony, Call Centers, VoIP, System Deployment, Call Center, Unified Communications, Workforce Management, Avaya, Business Intelligence, Pre-sales, Requirements Analysis, Solution Architecture, Professional Services, Routing, Call Routing, Troubleshooting, Testing, Wireless, Software Development, SaaS, MPLS, Cisco Technologies, Architecture, Speech Recognition, RFP, Hosted Services, Genesys Framework, GVP, Contact Center..., Microsoft SQL Server, Unix, PBX, Databases, Linux, SQL Server, Nuance, Disaster Recovery, Deployment, Application Development, Windows, SIP Trunking, Contact Centers
Education
Broward College 1979 — 1980
Non-credited, Electronic, Business
Genesys University
Genesys Certifications, Genesys Solutions
Dynamysk Automation Ltd. March 2013 - Present
Hatsize Learning Corporation March 2012 - March 2013
CGI October 2005 - February 2012
Wmode July 2005 - September 2005
Critical Mass February 2005 - June 2005
Aria Solutions September 2004 - January 2005
Demand Data Services February 2003 - August 2004
PanCanadian Petroleum Ltd 1998 - 2003
Skills
Agile Methodologies, Java, Test Driven Development, Software Development, XML, Web Applications, Oracle, Scrum, Testing, TDD, Eclipse, Spring, Servlets, C#, Architectures, .NET, Microsoft SQL Server, Hudson, Selenium Testing, Continuous Improvement, Continuous Delivery
Education
University of Calgary
BSC, Computer Science
Aria Solutions January 2011 - Present
ALFA Telecomm - Managed by Orascom November 2007 - August 2010
Al Sumaria TV February 2006 - November 2007
LINFRA, Lebanon June 2004 - September 2004
Teletrade Computer Systems October 2001 - December 2001
Education
Lebanese American University 2008 — 2010
Masters, Computer Engineering
Notre Dame University 2001 — 2005
Engineer, Computer and Commucation
Collège Saints Coeurs Sioufi
Baccalaureate, math
iClinic EMR Systems August 2014 - Present
Aria Solutions July 2011 - February 2014
Suncor Energy May 2008 - December 2008
Skills
SIP, IVR, Oracle, Business Intelligence, Integration, Telecommunications, VoIP, Software Documentation, Databases, Windows Server, Call Centers, Contact Centers, Troubleshooting, Linux, Java, SQL, XML, JavaScript, Software Development, Microsoft SQL Server, Solution Architecture, Python
Education
Thompson Rivers University 2007 — 2010
Bachelor of Science, Computer Science
Markit January 2011 - Present
QuIC Financial Technologies November 2005 - January 2011
Aria Solutions August 2002 - November 2005
Cybersurf Corp. March 1997 - February 2002
International Datashare Corporation 1996 - 1997
Qbyte Services 1992 - 1996
Skills
C#, ASP.NET, SOA, Subversion, Agile Methodologies, Software Development, Software Project..., SQL, XML, Continuous Integration, .NET, Node.js, Java, JavaScript, Distributed Systems, Scrum, Software Engineering, Test Driven Development
Education
University of Calgary 1989 — 1996
Bachelor of Science, Computer Science