Arrow Exterminators
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Arrow Exterminators Employees
NCR Corporation October 2014 - Present
NCR Corporation March 2013 - October 2014
Arrow Exterminators August 2011 - February 2013
Skills
Customer Service, Microsoft Office, Leadership, Sales, Project Management, Microsoft Word, Marketing, PowerPoint, Public Speaking, Financial Analysis
Education
Clemson University - College of Business and Behavioral Science 2007 — 2011
Bachelor of Arts (BA), Economics
Arrow Exterminators June 2014 - Present
Arrow Exterminators July 2012 - July 2014
Arrow Exterminators April 2008 - July 2012
Stephenson Equipment Company October 2002 - March 2007
Northwestern Mutual / Bickers & Sullivan, LLC November 2001 - October 2002
Skills
New Business Development, Customer Service, Inventory Management, Call Centers, Budgets, Customer Retention, Strategic Planning, Coaching, Customer Satisfaction, Team Building, Leadership, Account Management, Operations Management, Management, Project Planning, Small Business, Process Scheduler, Business Development, Business Strategy, Outlook, Recruiting, Employee Training, Administration, Change Management, Training, Leadership Development
Education
University of Georgia - Terry College of Business 1998 — 2001
Bachelor of Business Administration, Management
LaGrange College 1996 — 1998
Patriot Pest Management November 2011 - Present
Scotts Lawn Service August 2010 - March 2011
Arrow Exterminators July 2007 - July 2010
U.S. Coast Guard February 1988 - April 1992
Skills
Customer Service, Sales Management, Direct Sales, pest pac, Citrix, RealGreen, mobile assist, Microsoft Word, Microsoft Excel, fork lift certified, passed GHP Certified..., Certificate of..., Forklift Operator, Pest Control, Mobile Devices, Testing
Education
Cape Cod Community College 1992 — 1995
Gainesville high 1980 — 1983
Pointe Pest Control January 2014 - Present
Team pest usa October 2010 - December 2013
Arrow Exterminators March 2010 - October 2010
Iron Mountain Pest Management Services January 2004 - January 2008
Keystone Pest Control February 2000 - January 2004
Skills
Sales Management, Sales, Customer Service, Account Management, Customer Satisfaction, Sales Operations, Operations Management, Team Building, Customer Retention, Strategic Planning, New Business Development, Microsoft Office, Recruiting, Coaching, Pest Control, Key Account Management, Construction, Training, Management, Leadership, Team Leadership, Public Speaking, Contract Negotiation, Budgets, Negotiation, Direct Sales, Inventory Management
Education
Utah State University 1985 — 1987
Ricks College 1983 — 1983
Arrow Exterminators August 2012 - Present
Citizens Bank of Americus January 2007 - December 2011
Skills
Pest Control, Customer Service, Customer Satisfaction, Sales, Sales Management, Termite, Microsoft Word, Microsoft Excel, Fax, Account Management, Outlook, Microsoft Office, Customer Retention, Inventory Management
Education
Georgia Southwestern State University 2006 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
Orkin Pest Control November 2012 - Present
Arrow Exterminators April 2009 - November 2012
Century 21 Lakes, Land & Auction March 2003 - December 2008
Skills
Customer Satisfaction, Pest Control, Customer Service, Inventory Management, Process Scheduler, Safety Committee, Team Leadership, Chemical Handling, Real estate sales, Uniform service sales..., Tire sales and..., Life and Health..., Farm and cattle..., Hunter Safety..., Auction ringman
Education
Middle Tennessee State University 1991 — 1997
Bachelor of Science (B.S.), Agricultural Business and Management
Whites Creek High School 1982 — 1986
Arrow Exterminators October 2014 - Present
Arrow Exterminators October 2012 - October 2014
Skills
Office Management, Data Entry, Invoicing, Office Administration, Fax, Process Scheduler, Telephone Skills, Accounts Receivable, Accounts Payable, QuickBooks, Payroll, Outlook, Administration, Customer Satisfaction, Benefits Administration, Customer Service
Education
Abraham Baldwin Agricultural College
Associate's degree, Education
Georgia Southwestern State University
Bachelor's Degree, Education
Arrow Exterminators January 2015 - Present
AGCO Corporation August 2013 - November 2014
Gerson Lehrman Group July 2011 - July 2013
ExxonMobil June 2010 - August 2010
The Finley Firm, P.C. August 2006 - July 2009
THROUGH CONNECTION, LTD June 2004 - August 2006
Skills
Performance Management, Change Management, Strategy, Human Resources, Applicant Tracking..., Talent Acquisition, Recruiting, Strategic Sourcing, Talent Management, Interviews, Employee Relations, Hiring, University Recruitment, CRM, Training, Employee Training, Onboarding, Succession Planning, Organizational..., Customer Service, Management, Leadership, Business Strategy, Leadership Development, Outlook, Event Management, Corporate Events, Microsoft Office, New Hire Orientations, Program Management, Business Planning, Data Analysis, Corporate Communications, Market Research, Competitive Analysis, Organizational Change, Sales Operations, Organization &..., Organizational Behavior, Training Facilitation, Workshop Facilitation, Event Planning, Sales Leadership..., Training Needs Analysis, New Hire Training, SuccessFactors, University Relations, Pivot Tables, Training Delivery, Pest Control
Education
TULANE UNIVERSITY, FREEMAN SCHOOL OF BUSINESSNew 2009 — 2011
Master, Business Administration; Consumer Behavior; Strategic Management and Leadership, 3.6
Emory University 2000 — 2004
Bachelor of Arts, Psychology
Arrow Exterminators July 2015 - Present
Arrow Exterminators October 2014 - July 2015
Tan Technologies May 2014 - October 2014
City of Americus January 2014 - May 2014
Academy of Business Research October 2013 - May 2014
First Baptist Church Preschool May 2012 - May 2014
Atlanta Baseball Academy August 2008 - July 2010
Skills
Graphic Design, Downtown Development, Tourism, Social Media Marketing, Microsoft Excel, Event Planning, Social Media, PowerPoint, Microsoft Office, Social Networking, Photoshop, Editing, Time Management, Facebook, Newsletters, Event Management, Sales, Customer Service
Education
Georgia Southwestern State University 2010 — 2014
Bachelor of Business Administration (BBA), Marketing
Georgia Southwestern State University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Marketing
AEL Pest Solutions Inc. May 2008 - Present
Arrow Exterminators January 1992 - April 2008
Skills
Strategic Planning, New Business Development, Team Building, Contract Negotiation, Negotiation, Facilities Management, Budgets, Sales Management, Construction, Customer Service, Operations Management, Project Management, Construction Management, Contract Management, Business Strategy
Education
Kennesaw State University 1995 — 2002
Bachelor of Business Administration (B.B.A.)
Cambell High School Smyrna, Ga. 1977 — 1984
Van Ru Credit Corporation July 2015 - Present
Arrow Exterminators November 2014 - April 2015
QB Contracting April 2009 - April 2015
Securitas Security Services USA, Inc. April 2010 - November 2014
Georgia Army National Guard January 2011 - August 2014
Orkin Pest Control July 2013 - February 2014
Skills
Customer Service, Sales, Customer Satisfaction, Problem Solving, Technical Analysis, Foreign Exchange, Currency
Education
Oakton Community College 2015 — 2017
Financial Services
Georgia Southern University 2007 — 2012
Kinesiology and Exercise Science
Arrow Exterminators July 2012 - Present
Public Storage October 2007 - July 2012
Public Storage October 2007 - July 2010
Walmart January 2006 - October 2007
Skills
Property Management, Rentals, Leases, Real Estate, Accounts Payable, Auditing, Maintenance, Collections, Goal Setting, Customer Service
Education
Western Governors University 2011 — 2013
Bachelor's degree, Business Administration and Management, General
Georgia State University 2008 — 2011
Economics, Business
Western International University 2005 — 2007
Associate's degree, Business Administration and Management, General
Arrow Exterminators January 2015 - Present
Iconologic August 2014 - December 2014
Western Youth Network January 2014 - May 2014
American Red Cross, Blue Ridge Chapter April 2013 - September 2013
Maybe.For.You, Inc. May 2012 - August 2012
Atlanta Athletic Club April 2011 - August 2011
Self Employed September 2009 - April 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Social Media, Teamwork, Public Speaking, English, Writing, Positivity, Learning Quickly, Adaptability, Teaching, French to English, Optimization
Education
Appalachian State University 2010 — 2014
Bachelor's Degree, Major in Communication Studies, Minor in Health Promotion, 3.45, Cum Laude
Centennial High School
US Department of Transportation (DOT) June 2013 - Present
Arrow Exterminators February 2005 - February 2011
Skills
Private Pilot, Certified Pesticide..., Logistics Management, Business Analytics, Supply Chain..., Inventory Management, Reverse Logistics, Supply Chain Operations, Air Freight, Purchasing, Key Performance..., Demand Forecasting, International Logistics, Freight Forwarding, Customs Regulations, Inventory Control, 3PL, Air Force, Budgets, Customer Service, Driving License, Helicopters, Leadership, Management, Microsoft Excel, Microsoft Word, Public Speaking, Research, Teamwork, Time Management, Transportation...
Education
Middle Georgia College 2010 — 2013
Bachelor of Science (B.S.) Logistics Management, Logistics, Materials, and Supply Chain Management
Dekalb Technical College 2000 — 2005
Certificates, Java programming, Visual Basic
Arrow Exterminators July 2015 - Present
PepsiCo February 2014 - May 2015
CORESTAFF Services November 2013 - February 2014
Unemployed June 2013 - November 2013
AllSource Global Management April 2012 - May 2013
Worldwide Languages Resources, Inc. August 2011 - April 2012
Imagery & Intelligence Solutions, Inc July 2009 - August 2011
US Army November 2004 - March 2009
Skills
Intelligence Analysis, Microsoft Office, Microsoft Excel, PowerPoint, Outlook, ArcGIS, Google Earth, Computer Proficiency, Microsoft Word, DCGS-A, Technical Writing, Written & Oral..., Team Leadership, Critical Thinking, Analysis, Analyst Notebook, M3, Windows, Linux, Team Management, Adaptability, Dedicated Professional, Research, Wiki Development, Truck Driving, Manufacturing, Shipping
Education
Ashford University 2011 — 2014
Bachelor of Arts (BA)
Central Maine Community College 2003 — 2004
Associate of Arts and Sciences (AAS)
St. Johnsbury Acadedmy 1999 — 2003
High School Diploma
Home Instead Senior Care January 2015 - Present
Visiting Angels December 2013 - December 2014
Arbonne International (Independent Consultant) August 2012 - August 2014
Arrow Exterminators July 2008 - May 2013
Southside Lounge December 2000 - January 2008
Supreme Limousine November 1998 - September 1999
Carolina Builders August 1995 - November 1997
Skills
Quality Patient Care, Hospitals, HIPAA, CPR Certified, Patient Advocacy, Patient Safety, Vital Signs, Patient Satisfaction, EMT, Home Health Agencies, Process Scheduler, Customer Service, Fax, Invoicing, Outlook, Accounts Payable, Accounts Receivable, Customer Satisfaction, Payroll, Inventory Management, Sales, QuickBooks, Microsoft Excel, Microsoft Word, Microsoft Office, Human Resources, Budgets, Office Administration, Administrative..., Telephone Skills, Customer Retention, Bookkeeping, Administration, Purchasing, Administrative...
Education
Mitchell Community College 2014 — 2017
Bachelor's Degree, Registered Nursing/Registered Nurse
Rowan Cabarrus Community College 2013 — 2014
Emergency Medical Technician, Medical
University of Phoenix 2009 — 2012
Business Management, Business Management
Oak Ridge Military Academy 1991 — 1994
Diploma
Arrow Exterminators September 2011 - Present
WYAY FM June 2007 - October 2010
ATLANTA BIOLOGICALS October 2006 - June 2008
WIBW FM March 2003 - August 2006
KEFM Radio August 1989 - January 2003
Skills
Advertising, Radio, Broadcast, Public Speaking, Social Media Marketing, Radio Broadcasting, Event Planning, Social Media
Education
Oklahoma State University
Central High School
Elkins Institute of Broadcasting
diploma, Radio Broadcasting
Northeast Technical Community College
Arrow Exterminators February 2015 - Present
Terminix Triad January 2013 - February 2015
Terminix Triad August 2005 - December 2012
Terminix Triad August 2004 - August 2005
Terminix August 2002 - August 2004
Steritech May 2002 - April 2004
Telco Electric January 1987 - January 2000
Skills
NC Strutural License P&W, NC Certified Fumigation, NC Pesticide License:..., NC Wildlife Damage..., General Contractor, Pesticide, Fumigation, Ornamental, Pest Control, Turf, Income Statement, Associate Certified..., Team Building, Operations Management, Customer Retention, Customer Satisfaction, Landscape Maintenance, Supervisory Skills, Irrigation, Sales Operations, Inventory Management, New Business Development, B2B, Sales Management, P&L Management, Direct Sales, Sales Process, Management, Sales, Account Management, Strategic Planning, Contract Negotiation, P&L, Negotiation, Key Account Management, Leadership, Profit
Education
Guilford College
Arrow Exterminators September 2014 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Customer Satisfaction, Account Management, Customer Service, Sales Management, Strategic Planning, Team Building, New Business Development
Education
University of Florida 2010 — 2015
Entomology
Polk State College 1990 — 1992
Criminal Justice, Criminal Justice/Police Science
Arrow Exterminators January 2014 - Present
Skills
Online Advertising, SEM, PPC, Web Design, Social Media Marketing, Advertising, Social Media, Trusted Business Partner, Sales, Salesforce.com, Facebook, Marketing, Public Relations, E-commerce, Marketing Strategy, Event Planning, SEO, Event Management, Content Strategy, Affiliate Marketing, Web Marketing, Management, Marketing Communications, Copywriting, Online Marketing
Education
University of Alabama 1989 — 1993
BS
Arrow Exterminators September 2014 - Present
Parker Young Construction Inc. August 2014 - September 2014
Arrow Exterminators June 2013 - July 2014
Arrow Exterminators July 2012 - April 2013
Stanley Convergent Security Solutions, Formerly Niscayah November 2009 - June 2012
Chuck Robertson Photography June 2003 - May 2008
Pike Family Nurseries May 2001 - September 2001
Bartlett Tree Experts January 1999 - March 2000
Skills
Customer Service, Accounts Receivable, Office Management, Outlook, Microsoft Office, Team Building, Invoicing, Great Plains Software, Operations Management, Customer Satisfaction, Microsoft Word, Accounts Payable, Microsoft Excel, Income Statement, Accounting, Sales, Account Management, Budgets, Inventory Management, Financial Reporting, Account Reconciliation, General Ledger, Purchasing, Payroll, Cost Accounting, Forecasting, Financial Analysis, Customer Retention, Management, PowerPoint, Employee Relations, Leadership, P&L
Education
Ashford University 2010 — 2013
Accounting
Redan High School
Arrow Exterminators 2013 - Present
Arrow Exterminators July 2010 - June 2012
Skills
Customer Satisfaction, Sales Management, Management, Customer Service, Pest Control, Income Statement, Customer Retention, Operations Management, Inventory Management, Sales, Process Scheduler, Team Building, Account Management, P&L Management, Home Inspections, Sales Operations, Inventory Control, Cold Calling, Purchasing, Employee Training, Call Centers, Selling, P&L, Budgets, Contract Negotiation, Coaching, B2B, Leadership, Negotiation, Termite, Mosquito Control, PEST
Education
Santa Fe College
Business Management
Santa Fe College
Business Operations Management
ETA Creative Event Producers November 2013 - Present
Arrow Exterminators December 2006 - October 2013
Marriott International 1990 - 2006
Education
Bentley University 1980 — 1984
BS, Management
Coosa Creek Marketing Products October 2011 - Present
Authorized Pest Solutions June 2011 - April 2013
North Fulton Pest Solutions April 2010 - May 2011
HonorGuard Pest Management Services April 2008 - March 2010
Cook's Pest Control March 2007 - April 2008
United Health & Life January 2006 - December 2006
Arrow Exterminators February 1994 - December 2005
Skills
Sales, Training, Customer Service, Pest Control, Sales Management, Process Scheduler, Team Building, Strategic Planning, Cold Calling, Solution Selling, Inspection, Residential Homes, Graphic Design, Brand Development, Brand Management, Logo Design, Marketing, Apparel Magic, Operations Management, Relationship Management, Technical Drawing, Presentation Skills, Microsoft Excel, Retail, Leadership, Account Management, Customer Satisfaction, Budgets, Contract Negotiation
Education
Sprayberry High School, Georgia 1986 — 1990
Chattahoochee Technical
The University of Georgia
Palmer College of Chiropractic January 2015 - Present
Atty Richard A Schwartz September 2014 - January 2015
Arrow Exterminators March 2012 - June 2014
Bank of America June 1994 - December 2010
Bank of America April 1994 - December 2010
Bank of America January 1994 - January 2004
Skills
Customer Service, Customer Relations, Team Building, Problem Solving, Logistics, Process Improvement, Loans, Finance, Management, Customer Satisfaction, Microsoft Office, Sales, Public Speaking, Training, Microsoft Word, New Business Development
Education
Daytona State College
Hospitality management
Gregory Pest Solutions August 2015 - Present
Arrow Exterminators February 2015 - August 2015
Scherzinger Pest Control June 2013 - February 2015
Weed Man, LLC May 2012 - June 2013
Cardinal Landscaping, Inc. January 2010 - December 2011
Education
Miami University
Bachelor of Science, Education
Xavier University
Master's, Education
Lane's Professional Pest Elimination August 2014 - Present
Dodson Brothers Pest Control January 2011 - August 2013
United States Army Reserve September 2002 - November 2012
Arrow Exterminators April 2010 - January 2011
FedEx Ground October 2002 - October 2010
Skills
Project Management, Teamwork, Home Inspections, Insecticides, Termite, Moisture Control, Sales Operations, Account Management, Integrated Pest..., Pest Control, Territory Management, Pesticide Application, Bed Bugs, Cockroaches, Sales Prospecting, Sales Presentations, Customer Relations, Time Management, Client Relations, Ants, Territory Development, Team Building, Team Leadership, Rodents, Contract Negotiation, Customer Satisfaction, Training, Sales, Customer Service, Inventory Management, Sales Management, Negotiation, Customer Retention, Process Scheduler, Leadership, New Business Development, Direct Sales, Cold Calling, Marketing, Supervisory Skills, Budgets, B2B, Inventory Control
Education
University of Phoenix 2002 — 2004
Associate's Degree, General Studies
Arrow Exterminators January 2015 - Present
Education
Kennesaw State University
University of Pittsburgh
Westmoreland County Community College
MEAG Power May 2013 - December 2014
Arrow Exterminators May 2012 - July 2012
Education
Georgia Institute of Technology 2012 — 2017
Bachelor of Science (B.S.), Computer Science
Alan C. Pope High School 2008 — 2012
Arrow Exterminators July 2008 - Present
Skills
RESIDENTIAL, COMMERCIAL...
Education
Chattanooga State Community College
Jacksonville State University
Arrow Exterminators March 2015 - Present
Skills
Administrative..., Microsoft Office, Customer Service, Marketing, Project Management, Research, Event Planning, Microsoft Word, Microsoft Excel, Team Building, Strategic Planning, Teamwork, Budgets, Public Speaking, Outlook, Financial Analysis, Management, English, Analysis, Negotiation
Education
Southwestern Oklahoma State University 1990 — 1992
Business Administration, Management and Operations
Dalton State College
Elementary Education and Teaching
Active Home Solutions October 2010 - Present
Arrow Exterminators August 2007 - August 2010
Juan Lopez Painting January 1993 - August 2007
Skills
Process Scheduler, Budgets, Inventory Management, Microsoft Excel, QuickBooks, Operations Management, PEST, Inventory Control, Data Entry, Outlook, Team Building, Purchasing, Account Management, Leadership, Sales Management, Strategic Planning, Negotiation, Social Media Marketing, Customer Service, Contract Negotiation, Sales Operations, Marketing Strategy, Sales
Education
Art Institute of Atlanta 1984 — 1988
Associate Degree, Commercial and Graphic Arts
Stillwater Mining Company March 2015 - Present
Klondex Mines Ltd. April 2014 - March 2015
Energy Laboratories January 2014 - April 2014
Sweet Chili Asian Bistro October 2013 - January 2014
Yellowstone National Park May 2013 - October 2013
The Republic Social House August 2012 - May 2013
Chow Baby August 2011 - May 2012
Arrow Exterminators April 2011 - September 2011
Tijuana Garage September 2009 - October 2010
Villa Saint Exupery May 2009 - August 2009
Skills
Microsoft Excel, Customer Satisfaction, Geology, Microsoft Word, Teamwork, PowerPoint, Mineralogy, Public Speaking, Microsoft Office, Social Media, Customer Service, Backpacking, Prezi, Optical Microscopy, Leadership, Human Resources, Inventory Management, Team Building, Management, Geological Mapping, Employee Relations, Access, Training, Nonprofits, Sales, Outlook, Marketing, FMLA, Payroll, Budgets, Sales Management, Operations Management, EMR Certified, Gold, Mining, Environmental Awareness, Field Work, Minerals, Research
Education
Georgia State University 2009 — 2012
BS, Geology
Berry College 2007 — 2009
Environmental Science
Collar to Cuffs Fine Clothiers April 2014 - Present
The Custom Suit Shop January 2012 - March 2014
The Custom Suit Shop, Inc. December 2006 - December 2011
Arrow Exterminators February 1997 - December 2006
Skills
Sales, Direct Sales, Cold Calling, Sales Management, Account Management, Marketing, Selling, Sales Presentations, New Business Development, Sales Process, Customer Service, Leadership, Lead Generation, Marketing Strategy, Sales Operations, Merchandising, Fashion, Negotiation, Store Management, Building Relationships, B2B, Coaching, Customer Retention, Salesforce.com
Education
The University of Georgia 1990 — 1992
Computer and Information Sciences, General
Kennesaw State University 1988 — 1990
Computer Science, General
Team Pest USA June 2015 - Present
Arrow Exterminators August 2013 - Present
Solid Ground Landscape Services October 2012 - Present
Skills
Sales, Management, Team Building, Inventory Management, Project Management, Sales Management, Strategic Planning, Team Leadership, Construction Management, Outside Sales
Education
Gwinnett Technical College
Landscape Design Graphics Certification
University of West Georgia
Forestry/Geology
Olivia's Ink April 2009 - Present
Arrow Exterminators March 2008 - April 2009
Olivia's Ink June 2005 - March 2008
Smith Plantation Home/City of Roswell, GA 2002 - 2005
Nielsen Media Research 1985 - 1992
Education
Spring Hill College 1975 — 1977
BA, Communication Arts
HOA Management, LLC August 2014 - Present
Jockey International, Inc. July 2014 - Present
home June 2013 - July 2014
Fry's Electronics 2012 - 2013
Arrow Exterminators May 2010 - June 2012
Skills
Customer Service, Customer Satisfaction, Inventory Management, Sales, Retail, Time Management, Merchandising, Data Entry, Microsoft Word, Microsoft Excel, Telephone Skills, Visual Merchandising, Cashiering, Inventory Control, Retail Sales, Outlook
Education
Ashford University 2011 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Cherokee High School 2005 — 2007
High School Diploma
Emory Healthcare September 2015 - Present
Newton Medical Center March 2015 - April 2015
Newton Medical Center February 2014 - April 2014
Jackson Hewitt 2007 - 2010
Arrow Exterminators 2005 - 2007
Terminix International 1999 - 2005
All Around Pest Control 1997 - 1999
Skills
Customer Service, Management, Data Entry, Training, Invoicing, Accounts Payable, Fax, Office Management, Process Scheduler, Customer Satisfaction, Payroll, Team Building, Office Administration, Telephone Skills, Outlook, Accounts Receivable, QuickBooks, Administrative..., 10 Key, Microsoft Word, Filing, Office Equipment, Healthcare, Administration, Appointment Scheduling, Microsoft Excel, Sales, Leadership, Microsoft Office, PowerPoint, Time Management, HIPAA, Medical Terminology, Access, Meditech, Microsoft Publisher, Schedule Management, Database Management, Electronic Health..., Multiple Phone Lines, Management Support, Travel Arrangements, Billing Management, Regulatory Maintenance, Program Development, Supply Maintenance, Customer Relations, ICD-9, ICD-10, ICD-9-CM
Education
Georgia Regents University 2013 — 2015
Bachelor of Science in Health Information Administration, Health/Health Care Administration/Management, 3.34 GPA
Georgia Perimeter College 2010 — 2013
Associate of Science (A.S.), Health Services Administration, 3.4 GPA
Bauder College 1990 — 1992
Associate's degree, Interior Design
Rockdale County High School 1986 — 1990
Standard Diploma
Master Electric, Heating & Air March 2013 - Present
Robert half - office team January 2013 - February 2013
Office Team 2013 - 2013
CFB Manufacturing, LLC January 2012 - November 2012
Arrow Exterminators January 2009 - January 2010
The Hines Firm January 2002 - January 2004
PanAmSat January 2000 - January 2002
Continental Grain Company January 1996 - January 1997
Law Office of Susan D. Brown January 1996 - May 1996
Skills
Customer Service, Accounts Payable, Payroll, Accounts Receivable, Office Management, Telephone Skills, Event Planning, Inventory Management, Invoicing, Project Planning, Data Entry, Process Scheduler, Fax, Customer Satisfaction, Administration, Filing, Administrative...
Education
Atlanta Metropolitan College 2001 — 2001
Paralegal Certificate, Legal Research and Advanced Professional Studies
Lanier Technical Institute
Technical Diploma, Business and Office Technology
University of North Georgia
English
Arrow Exterminators September 2015 - Present
Autobuffs Express January 2011 - September 2015
Irish Bred Pub December 2007 - December 2010
Ruby Tuesday May 2004 - February 2008
Skills
Culinary Management, Restaurant Management, Customer Service, Cooking, Event Planning, Event Management, Training, Menu Development, Catering, Food, Customer Satisfaction, Hiring, Employee Training, Fundraising, Recipes, Entrepreneurship, Marketing, Hospitality, Culinary Skills, Chef, Restaurants, Food Service, Coaching, Corporate Events
Education
Downtown Douglasville Development Small Business Academy 2013 — 2013
Entrepreneurial and Small Business Operations
Gadsden State Community College
Arrow Exterminators February 2014 - Present
Ritz Carlton Buckhead March 2011 - October 2013
W Atlanta Midtown February 2009 - February 2011
W Atlanta Midtown February 2007 - February 2009
Skills
Food & Beverage, Catering, Banquets, Food, Restaurants, Culinary Skills, Restaurant Management, Fine Dining, Food Service, Hospitality Management, Hospitality, Food Safety, Sanitation, Micros, Hotels, Hospitality Industry, Pre-opening, Wine, Cooking, Hotel Management, MICROS
Education
State University of New York College of Agriculture and Technology at Morrisville 2003 — 2008
Bachelor of Business Administration (BBA), Resort and Recreation Tech Management
State University of New York College of Agriculture and Technology at Morrisville 2003 — 2008
BBA Business Technology , Hospitality Administration/Management
Paragon Management Group, Inc./Snelling (Temporary Position) July 2015 - September 2015
Springleaf Financial Services/Consumer Loan Specialist February 2014 - July 2015
Hillview Farms Homeowner Association August 2007 - January 2013
Bank of America October 2011 - October 2012
SunTrust Bank March 2010 - October 2011
Xerox March 2010 - March 2011
CEDAR BROOK REAL ESTATE, LLC March 2002 - October 2010
Arrow Exterminators July 2005 - July 2006
Self-employed, Mary Kay Cosmetics, Inc. March 1992 - January 2002
Human Resources, Inc. (Merged with Staffmark) April 1996 - June 1997
Skills
Customer Service, Sales Management, Management, Operations Management, Human Resources, Program Management, Project Management, Global Management, Accounting, Account Management, Grant Monitoring, Federal Grants..., Contract Negotiation, Strategic Negotiations, Leadership, Budgets, Expenditure Control, Team Leadership, Coaching, Negotiation, Sales, Marketing, Team Building
Education
Ashford University 2011 — 2012
MBA, Global Management, 4.0
University of Tennessee-Knoxville
Bachelor of Arts (BA), Sociology with Psychology Minor
Arrow Exterminators January 2015 - Present
Avon April 2013 - Present
Great American Opportunities September 2013 - December 2014
Peachtree Business Products March 2014 - August 2014
Rollins, Inc January 2012 - July 2013
Rollins, Inc. October 2009 - January 2012
Rollins, Inc. October 2008 - October 2009
Rollins, Inc. April 2007 - October 2008
CVS Pharmacy October 2005 - May 2007
Quality Food Depot June 2000 - May 2005
Skills
Software Quality..., Test Planning, Quality Center, System Testing, Quality Assurance, Call Center, Software Documentation, Process Improvement, Customer Service, Customer Satisfaction, Training, Access, Outlook, Data Entry, Functional Requirements, Coaching, Call Centers, Leadership, Management, Strategic Planning, Leadership Development, Troubleshooting, Operations Management, Teamwork, Time Management, Sales, Team Building, Sales Management, Microsoft Excel, Inventory Management, Team Leadership, Customer Retention, Sales Operations, Account Management, Employee Training, Process Scheduler, Performance Management, Forecasting, Recruiting, Direct Sales, Cold Calling
Education
Liberty University 2014 — 2016
Psychology
The Call Center School
Arrow Exterminators September 2015 - Present
AquaGuard Foundation Solutions March 2011 - September 2015
Greater Atlanta ASTD October 2012 - November 2013
Glen Huff Remodeling November 2009 - October 2010
SawHorse, Inc. October 2006 - April 2008
Beazer Homes October 2005 - September 2006
Skills
Training, Business Development, Marketing, Sales, Team Building, Customer Service, Leadership, Selling, Public Speaking, Contract Negotiation, Project Management, Coaching, Salesforce.com..., Microsoft Excel, Microsoft Office, Instructor-led Training, PowerPoint, Account Management, Time Management, Social Media
Education
Kennesaw State University 1999 — 2001
B.S. Exercise and Health Science, Health Promotion and Wellness, 3.4
Arrow Exterminators September 2013 - Present
Arrow Exterminators April 2012 - September 2013
Arrow Exterminators 2006 - April 2012
Dow AgroSciences, LLC May 2001 - September 2006
Skills
Training, Management, Staff Development, Onboarding, Employee Relations, Team Building, Strategic Planning, Coaching, Human Resources, Benefits Administration, Customer Service, Employee Training, Sales, Sales Management, Operations Management, Account Management, Deferred Compensation, Change Management, Budgets, HRIS
Education
Auburn University 1997 — 2001
BS, Agricultural Sciences
Villanova University 2011 — 2012
Masters of Science, Human Resources Development
Arrow Exterminators November 2014 - Present
Orkin Pest Control November 2012 - November 2014
Hulett Environmental Services March 2011 - October 2012
ADT Fire & Security May 2010 - February 2011
Middleton Lawn And Pest Control June 2002 - December 2009
Massey Services January 1997 - January 2002
Foot Locker January 1991 - January 1996
Skills
Business Process, Sales Management, Account Management, Customer Service, Strategic Planning, Recruiting, New Business Development, Sales, Budgets, Inventory Management, Coaching, Leadership, Negotiation, Team Leadership
Education
University of Central Florida 1988 — 1990
Bachelor of Science, Management
Fischer Field Services of South Florida February 2009 - Present
Arrow Exterminators August 2012 - Present
Woolbright Development February 2005 - August 2009
Skills
Management, Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, PestPac, QuickBooks, English, Windows, Outlook, HTML, Loss Mitigation, Mortgage Servicing, Administrative..., Executive..., Secretarial Skills, Secret Shopping, Post Occupancy..., Field Service, Collateral Inspections, Notary Public, Contract Negotiation
Education
Adelphi University
Sheepshead Bay H.S.
Arrow Exterminators June 2015 - Present
Skills
Finance, Proficient in Microsoft..., Proficient in Microsoft..., Proficient in Microsoft..., Proficient in Microsoft...
Education
The University of Georgia 2015 — 2017
Bachelor of Business Administration (B.B.A.), Finance, Junior
Georgia Perimeter College 2013 — 2015
Bachelor of Business Administration (B.B.A.), Finance, Freshman-Sophomore
Gwinnett Place Ford August 2015 - Present
Mall of Georgia Ford May 2015 - August 2015
Inspect-All Services 2011 - 2012
Arrow Exterminators September 2010 - September 2011
Reixinger & Associates, Attorneys May 2009 - August 2010
Sunbelt Office Supplies October 2007 - May 2008
Up In Cumming Magazine August 2005 - September 2006
Skills
Account Management, CRM, Sales, Sales Operations, Cold Calling, Marketing, Contract Negotiation, Customer Service, B2B, Negotiation, Invoicing, Advertising, Networking, Retail, Process Scheduler, Pricing, Customer Retention
Education
Georgia Southern University 1999 — 2002
Business Administration
Georgia Perimeter College
Business Administration
Arrow Exterminators May 2015 - Present
Arrow Exterminators September 2014 - May 2015
Arrow Exterminators January 2014 - October 2014
Arrow Exterminators August 2012 - January 2014
All Pro Pest Services September 2010 - July 2012
D-Tools, Inc. May 2007 - August 2008
Orkin Pest Control October 2002 - March 2007
Skills
Leadership, Customer Service, Sales, Team Building, Microsoft Office, Operations Management, Sales Operations, Inventory Management, Account Management, Management, Strategic Planning, Contract Negotiation, Customer Satisfaction, Sales Management, Training
Education
Lenoir-Rhyne University 1999 — 2002
Mathematics and Computer Science
Wipro BPS July 2015 - Present
Home Depot/.com Major Appliances April 2015 - August 2015
AloriCares an Alorica Initiative. July 2014 - April 2015
Arrow Exterminators September 2013 - June 2014
AloriCares a division of Alorica Inc. October 2012 - September 2013
H&R Block October 2008 - March 2012
Skills
Customer Service, Phone Etiquette, 10 Key, Data Entry, Telephone Skills, Filing, Fax, Clerical Skills, Multi-line Phone, File Management, Cash Register, Outlook, Administrative..., Receptionist Duties, Appointment Scheduling, Spreadsheets, Cash Handling Experience, Customer Satisfaction, Inventory Management, Time Management, Microsoft Word, Customer Experience, Clerical Work, Teamwork, Call Centers, Telemarketing, Process Scheduler, Microsoft Office 2007, Invoicing, Copying, Sales, Training, PowerPoint, Team Building, Microsoft Excel, Leadership, Customer Retention, Coaching, Employee Training, Account Management, Public Speaking, Team Leadership
Education
Triton College 2006 — 2007
Arrow Exterminators March 2014 - Present
The Coca-Cola Company May 2013 - March 2014
The Home Depot November 2011 - October 2012
Skills
Communication, Customer Satisfaction, People Skills, Customer Service, Community Outreach, Organization, Phone Skills, Biblical Studies, Computers, Sales, Product Knowledge, Fast Learner, Meet Deadlines, Great Under Pressure, Telecommunications, Schedules, Music Videos, Music Production, Singer-songwriter, Guitarist, Bass Guitar, Telephone Skills, Outside Sales, Inside Sales, Paycom, Persuader, Persuasive Speaker, Energetic Leader, Passionate about work
Education
The College at Southeastern Baptist Theological Seminary 2015 — 2018
Online, Pastoral Ministry
Truett-McConnell College 2010 — 2011
Bachelor of Science (BS), World Missions
Cherokee High School 2006 — 2010
Diploma
ADP February 2015 - Present
Windstream Communications September 2014 - December 2014
Arrow Exterminators September 2013 - September 2014
Arrow Exterminators March 2014 - July 2014
Metrotainment Cafes August 2011 - September 2013
Skills
Customer Service, Microsoft Office, Children, Office Equipment, General Office Duties, Project Planning, Calendars, Phone Etiquette, Typing, Computer Graphics, Restaurants, Customer Satisfaction, Research, Real Estate, Teamwork, Event Planning, Restaurant Management, Training, Public Speaking, Project Management, Administration, Employee Training, Direct Sales, Sales, Management, Team Building, Account Management, Budgets, Microsoft Excel, Microsoft Word, Strategic Planning, Sales Operations, Contract Negotiation, Customer Retention
Education
Ashford University 2009 — 2013
Bachelor's Degree, Project Management/Education, 3.49
AMK9 February 2015 - Present
Arrow Exterminators October 2014 - April 2015
Cutting Edge Creations May 2014 - October 2014
The Million Dollar Masterminds February 2014 - October 2014
US Army November 2005 - April 2013
Skills
31K Tactical Explosive..., SUAS Operator, Management, Supply and Logistics, Administrative, Database Admin, Network Administration, Diesel Equipment, Heavy Machinery, Forklift Operator, Administrative Work, Heavy Equipment, Maintenance, Supervising, Facilities Management, Integrity, Business, Military, Software, Asset, Organizational..., Security Clearance, Customer Service, Team Building, Sales, Leadership, Marketing, Training, Microsoft Office, Strategic Planning, Contract Negotiation, Negotiation, Sales Management, New Business Development
Education
Chattahoochee Technical College 2014 — 2016
Associate of Arts and Sciences (AAS), Marketing
Georgia College of Construction 2013 — 2013
Heavy Equipment Level 1 and 2, Crane Opertors Course, Construction/Heavy Equipment/Earthmoving Equipment Operation
Georgia Highlands College 2004 — 2005
GED, Regular/General High School/Secondary Diploma Program
Coles Scholars Program August 2015 - Present
Arrow Exterminators June 2014 - Present
Hamby & Aloisio June 2013 - Present
Skills
Marketing, Business, Communication, Financial Accounting, Blog Marketing, Customer Service, Microsoft Office, Organization Skills, Direct Mail, Critical Thinking, Analysis, Writing
Education
Kennesaw State University 2014 — 2017
Bachelor of Business Administration (B.B.A.), Marketing & Accounting, 4.0 GPA
Georgia Southern University 2013 — 2014
3.9 GPA
Rooms To Go August 2014 - Present
Arrow Exterminators 2010 - 2014
Kohl's Department Stores 2007 - 2010
L Brands 1999 - 2007
Skills
Employee Relations, Human Resources, Onboarding, Performance Management, HRIS, Interviews, Applicant Tracking..., Personnel Management, PeopleSoft, Screening, Time Management, Recruiting, Team Building, Leadership Development, Coaching, Hiring, Employee Training, Fashion
Education
Fashion Institute of Technology
Bachelor of Science, Consumer Merchandising/Retailing Management
Team Pest USA June 2015 - Present
Arrow Exterminators April 2013 - June 2015
Loganville High School Baseball January 2011 - April 2013
Georgia Sports Center April 2010 - January 2011
Skills
Customer Service, Coaching, Sales, Customer Satisfaction, Contract Negotiation, Leadership, Team Building
Education
Georgia Perimeter College 2010 — 2013
Mathematics Teacher Education
Toccoa Falls College 2009 — 2010
Psychology
Loganville High School 2005 — 2009
HS Diploma
Arrow Exterminators June 2013 - Present
Arrow Exterminators August 2008 - May 2013
Skills
Home Inspections, Termite Inspections, Real Estate Transactions, Residential Pest Control, Mosquito Prevention, Sales, Sales Management, Customer Retention, Management, Termite, Pest Control, Sales Operations, Customer Satisfaction, Selling, P, Cold Calling
Education
Springfield College 1994 — 1998
Psycho Social Dynamics of Learning/B.S. Elementary Education, Psycho Social Dynamics of Learning
Niskayuna High School 1990 — 1994
General
Panel Built, Inc. May 2015 - Present
Arrow Exterminators October 2010 - February 2012
Skills
Team Building, Customer Service, Microsoft Excel, Sales, Strategic Planning
Education
North Georgia Technical College
Business/Commerce, General
American Trades Contracting 2015 - Present
MTX Therapy Services November 2014 - July 2015
Kforce January 2013 - November 2014
Alorica June 2010 - December 2012
Arrow Exterminators August 2008 - May 2009
Pestbear January 2008 - August 2008
Skills
Customer Service, Customer Service..., Customer Service..., Customer Service..., Call Center, Avaya, Microsoft Office, Microsoft SQL Server, Technical Support, Troubleshooting, Internet Troubleshooting, Bing, Windows, Search Engine, Search Advertising, Yahoo Search Marketing, Online Advertising, Search Engines, Recruiting, Talent Scouting, Talent Recognition, Staffing Services, Social Media, Social Networking, Job Board Management, Contract Recruitment, IT Recruitment, Corp-Corp, Dice.com, OPT, H-1B, Training, Customer Retention, Corporate Recruiting, Networking, Internet Recruiting, Technical Recruiting, College Recruiting, Call Centers, Sales, Boolean Searching, Temporary Placement, Vendor Management, Screening Resumes, Management, Talent Acquisition, Applicant Tracking..., Information Technology, Benefits Negotiation, Screening
Education
International Academy of Design and Technology-Tampa 2012 — 2016
Bachelor of Fine Arts (BFA), Audio Production
Ben Hill Middle School 2000 — 2003
Quick Response Force, LLC October 2015 - Present
Expert Emergency Restoration June 2015 - September 2015
Sherwin Williams May 2014 - June 2015
Arrow Exterminators March 2013 - June 2014
Skills
Social Media, Marketing Communications, Social Networking, Customer Service, Public Relations, Public Speaking, Event Planning, Sales, Marketing, Social Media Marketing, Leadership, Data Entry, Research, Recruiting, Time Management, Corporate Communications, Corporate Training, Presentation Development, Microsoft Office 2003, Microsoft Office 2007, Apple, Administrative..., Online Data Entry, Social Media..., Proficient Typing Skills, Multi Tasking, Online Marketing, Merchandising, Publicity, Inventory Management, Direct Marketing, PowerPoint, Outlook, Blogging, Microsoft Excel, Email Marketing, Microsoft Office, Editing, Press Releases, Customer Retention
Education
Kennesaw State University 2008 — 2012
Organizational Communication, Bachelor of Science
Woodstock High School
Masonite August 2014 - Present
Carr, Riggs & Ingram, LLC January 2013 - August 2014
RIA Solutions June 2009 - January 2013
Arrow Exterminators January 2007 - June 2009
Skills
Customer Service, Sales, Accounting, Teamwork, Data Entry, Financial Reporting, Auditing, GAAP, Accounts Receivable, QuickBooks, Accounts Payable, Payroll, Tax Preparation, Financial Statements, Journal Entries, Account Reconciliation, General Ledger, Internal Controls, Sarbanes-Oxley Act, Fixed Assets, Financial Accounting
Education
North Georgia College and State University 2007 — 2012
Bachelor of Business Administration (BBA), Accounting
Gainesville State College 2007 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
Progressive Waste Solutions October 2014 - April 2015
AT&T March 2011 - September 2014
Orkin Pest Control November 2009 - September 2010
Shannon Hardware June 2008 - September 2009
Baker Hughes December 2006 - May 2008
M&L Industries March 2005 - August 2005
North Fulton Regional Hospital August 2004 - March 2005
Arrow Exterminators August 2004 - March 2005
Barnes & Noble September 2001 - March 2005
Pestban, Inc January 2004 - June 2004
Skills
Customer Service, Marketing, Sales, Training, Supervisory Skills, Contract Negotiation, Strategic Planning, Team Building, Management, New Business Development, Sales Management, Leadership, Operations Management
Education
Nicholls State University 1994 — 1997
General & Music
Terrebonne
PureDefense Wildlife April 2014 - Present
Team Pest USA January 2013 - April 2014
Arrow Exterminators March 2012 - January 2013
BCI Insulation Inc 2010 - 2012
Astro Exterminators 2009 - 2010
Zimmer Ortho 2005 - 2009
Skills
Customer Relations, Operations Management, Sales Support, Sales Representatives, Medical Devices, Project Manager, Quickbooks, Quotes, Market Planning, Market Analysis, Construction Management, Construction Documents, Construction Supervision, Construction Drawings, Construction Safety, Medical Terminology, Trauma, Orthopedics, Pest Control, Assembly Line Processes, Regional Managers, Sales Operations, Construction, Orthopedic, Quote, QuickBooks, Sales, Real Estate, Cold Calling, Process Scheduler, Contract Negotiation, Team Building, New Business Development, Leadership, B2B, Marketing, Hiring, Project Planning, Employee Training, Termite, Sales Presentations, Small Business, Marketing Strategy, Contract Management, Product Development, Cross-functional Team...
Education
Georgia Military College-Valdosta Campus 2008 — 2009
Biology, General
Valdosta State University 1998 — 2002
BS, Business Administration
Empire Pest Control October 2013 - Present
BACO Exterminating Services June 2009 - March 2013
Arrow Exterminators May 2007 - June 2009
Combs Pest Control April 2005 - May 2007
Skills
Pest Control, Termite Control, Mosquito Control, Customer Retention, Inspection, Termite, Income Statement, Operations Management, Process Scheduler, Inventory Control, Employee Training, Inventory Management, Account Management, Contract Negotiation, Customer Satisfaction, Customer Service, Management, New Business Development, P, Sales, Sales Operations, Team Building, Telephone Skills
Education
Gainesville State College 2004 — 2006
Gilmer High School
Arrow Exterminators June 2015 - Present
Arrow Exterminators October 2014 - Present
Knox Pest Control August 2013 - October 2014
Knox Pest Control May 2013 - October 2014
Knox Pest Control February 2013 - October 2014
Florida Pest Control and Chemical Co June 1994 - February 2013
Skills
Fully Certified..., Sales Management, Operations Management, Employee Management, Contract Negotiation, Personal Development, Customer Retention, Integrated Pest..., termite, lawn and ornamental, Real Estate Inspections, Commerical Pest Control, Lawn Care, Business Planning, Pest Control, P&L, Home Inspections, Management, P&L Management, Termite, Customer Satisfaction, Team Building, Sales, Customer Service, New Business Development, Strategic Planning, Direct Sales
Education
Pensacola Junior College 1992 — 1993
Pace High School 1990 — 1993
Arrow Exterminators June 2011 - September 2013
Cook's Pest Control August 2008 - June 2011
Hagen Home Builders, LLC. January 2005 - August 2008
STINGER Pest Solutions January 2000 - January 2006
United BMW August 1997 - December 1999
Gwinnett Place Honda December 1994 - August 1997
Coggin-O'Steen Honda January 1988 - December 1994
Walt Disney World January 1987 - April 1988
Skills
Team Building, Sales Management, Service Management, Customer Service, Customer Retention, Operating Budgets, Financial Forecasting, P&L Management, Human Resources, Training, New Business Development, Technical Leadership, Public Speaking, Public Relations, Coaching, Volunteer Management, Leadership Development, Budgets, Management, Sales, Customer Satisfaction, Negotiation, Strategic Planning, Sales Operations, P&L, Team Leadership, Pest Control, Process Improvement, Marketing, Change Management, Time Management, Microsoft Word, Program Management, Business Strategy, Leadership, Operations Management, Microsoft Office, Nonprofits, Forecasting, Microsoft Excel, PowerPoint, Inventory Management, Payroll, Cross-functional Team..., Process Scheduler, Access, Event Planning, Vendor Management, Recruiting, Social Media
Education
University of Central Florida - College of Business Administration 1986 — 1990
Bachelor of Business Administration (BBA)
West Orange High School 1982 — 1986
College Prep
Dignity Memorial Funeral Homes September 2015 - Present
Arrow Exterminators August 2014 - August 2015
Kudzu Construction June 2013 - July 2014
Genuine Parts Company February 2010 - June 2013
Skills
Customer Service, Sales, Payroll, Restaurant Management, Data Entry, CRM, SharePoint, Microsoft Word, Microsoft Excel, Contract Negotiation, New Business Development
Education
The University of Georgia
English Language and Literature/Letters
Arrow Exterminators June 2013 - Present
Arrow Exterminators 2009 - June 2013
Arrow Exterminators 2008 - March 2009
Dow AgroSciences January 2006 - December 2006
Skills
Employee Training, Team Building, Customer Satisfaction, Training, Customer Service, Employee Relations, Program Management, Staff Development, Leadership Development, Sales, Management, Public Speaking, Recruiting, Leadership, Operations Management, Account Management, Customer Retention, Sales Management
Education
Clemson University 1999 — 2004
Bachelor's Degree, Crop and Soil Environmental Sciences
Arrow Exterminators December 2013 - September 2015
Arrow Exterminators February 2013 - November 2013
Arrow Exterminators January 2008 - February 2013
Arrow Exterminators January 2002 - December 2007
Orkin Pest Control August 2000 - December 2001
Orkin Pest Control - Food Safety Division March 1997 - August 2000
Arrow Exterminators April 1995 - December 1996
Terminix August 1994 - March 1995
University of North Alabama August 1992 - December 1992
WQLT-FM June 1992 - August 1992
Skills
Pest Control, Termite, Customer Service, Private Piloting, Piloting, Customer Retention, Sales, Training, Operations Management, Integrated Pest..., Employee Training, P&L, Process Scheduler, Sales Management, Coaching, Cold Calling, Strategic Planning, Technical Training, Bed Bugs, Recruiting, Mosquito Control, P&L Management, Staff Development, Certified Pesticide..., Payroll, Quality Auditing, Staff Retention, Staff Supervision, Travel Management, Hiring, Accounts Payable, Team Building, Field Training, Cost Management, Termite Control, Delegate Management, Staff Training, Training Staff, Compliance Audits, Cost Reduction..., Logistics Planning, Quantitative Analysis, OSHA Compliance, Management, Customer Satisfaction, Account Management, Contract Negotiation, Inventory Management, Sales Operations, Budgets
Education
University of North Alabama 1991 — 1994
B.S., Communications
Andrew College 1988 — 1991
Associate of Arts (AA), Humanities/Humanistic Studies
Northview High 1984 — 1988
Diploma
Arrow Exterminators April 2014 - Present
Fowl Mouth Lanyards July 2013 - Present
Automobile Protection Corporation January 2009 - April 2014
Baranco Buick Pontiac GMC October 2000 - January 2009
Skills
Customer Satisfaction, Sales Process, Account Management, Automotive, Automobile, Vehicles, Marketing Strategy, Email Marketing, Sales, Sales Operations, Sales Management, B2B, Direct Marketing, Selling, CRM, Direct Mail, Marketing, Lead Generation, Automotive Repair, Market Analysis, Video Email, Pest Control, Termite, Integrated Pest..., Customer Relations
Education
Gwinnett Technical College 2000 — 2003
Associates, Automotive Technology
Arrow Exterminators May 2013 - Present
Arrow Exterminators June 2009 - May 2013
Sheridan College December 2007 - May 2009
AQUA TERRA Consultants November 1992 - July 1998
Education
Colorado School of Mines 1999 — 2007
PhD, Mining Engineering
University of Wyoming 1987 — 1991
MS, Engineering
Arrow Exterminators June 1996 - Present
Arrow Exterminators July 2008 - June 2012
Arrow Exterminators January 2005 - June 2008
Arrow Exterminators November 1998 - January 2005
Skills
Pest Control, Customer Service, Customer Satisfaction, Sales, Sales Management, Process Scheduler, Termite, Microsoft Word, Microsoft Excel, Fax, Account Management, Outlook, Microsoft Office, Customer Retention
Education
Chattahoochee Technical College 1992 — 1993
Northwest Exterminating April 2000 - Present
RSA Services Termite & Pest Control September 1996 - April 2000
Arrow Exterminators September 1995 - September 1996
Office Furniture Services Inc January 1981 - June 1995
Skills
Sales Management, Sales, New Business Development, Pest Control, PEST, Termite, Account Management, Negotiation, Customer Service, Team Building, Marketing, Leadership, Strategic Planning, Customer Satisfaction, Selling, Customer Retention, Residential Homes, Direct Sales, Contract Negotiation, Sales Operations, Budgets, B2B, Business Development, Sales Presentations, Sales Process, Operations Management, Marketing Strategy, Cold Calling, Training, Management, Forecasting, Small Business, Real Estate, Coaching, Commercial Real Estate, Property
Education
State University of New York College at Brockport 1978 — 1981
Business
Goshen High School 1977 — 1978
Arrow Exterminators Pricing DirectorRollins, Inc.April 2009 - March 2011
Orkin Pest Control May 2001 - March 2009
Orkin Pest Control April 1996 - April 2001
Orkin Pest Control April 1986 - March 1996
Skills
Pest Control, Income Statement, Team Building, Strategic Planning, Pricing, Operations Management, Customer Service, Account Management, Sales Management, Budgets, Cross-functional Team..., Leadership, Management, Forecasting, Inventory Management, Program Management, Coaching, Project Management, Customer Satisfaction, Sales Operations, B2B, Analysis, Contract Negotiation, Sales, Negotiation, New Business Development, Process Improvement, P&L Management, Bed Bugs, Business Development, Strategy, Termite, Start-ups, Training, Bird Control, Mosquito Control, Cockroaches, Entrepreneurship, Customer Retention, PEST, Marketing Strategy, Rodents, Certified Pesticide..., Purchasing, Ants, Fumigation, Sales Process, Business Strategy, Integrated Pest..., P&L
Education
Rochester Institute of Technology 1973 — 1976
B.S., Graphic Arts and Photography, Business Management
The WorkingBuildings Group of Companies June 2015 - Present
Arrow Exterminators October 2013 - Present
Arrow Exterminators June 2013 - October 2013
Vesuvius Pizzeria September 2012 - September 2013
Arrow Exterminators June 2012 - September 2012
Fellini's Pizza May 2011 - June 2012
Education
Georgia Institute of Technology 2009 — 2012
Atlanta Hall Management College Football Hall of Fame June 2015 - Present
Arrow Exterminators 2008 - May 2015
EarthLink November 2006 - February 2008
Atlanta Spirit, LLC 2003 - 2007
The Gem Group June 2001 - January 2003
CNN 1997 - 2001
Skills
Sponsorship, Sports Marketing, Relationship Marketing, Marketing, Brand Development, Sponsorship Sales, Marketing Strategy, Social Media, Brand Management, Integrated Marketing, Mobile Marketing
Education
University of Central Florida
BS, Communication, Journalism, and Related Programs
Defender Pest Protection March 2007 - Present
Arrow Exterminators March 1998 - March 2007
Terminix International August 1993 - March 1998
Education
State University of New York at Buffalo - School of Management 1988 — 1993
B,S,, Business Administration, Management Information Systems
Arrow Exterminators June 2015 - Present
Arrow Exterminators January 2001 - Present
Massey Services 1999 - December 2000
Westin Hotels 1997 - 1999
Skills
Sales, Sales Management, Training, Customer Retention, Customer Satisfaction, Customer Service, Pest Control, Account Management, Direct Sales, P, Sales Operations, Team Building, Operations Management, Inventory Management, New Business Development
Education
Clark Atlanta University 1996 — 1998
Planet Dog March 2014 - Present
Arrow Exterminators August 2011 - February 2014
TruGreen October 2008 - September 2011
Skills
Accounts Receivable, Accounts Payable, Customer Retention, Cold Calling, Customer Service, Management, Marketing, Microsoft Office, Accounting, Customer Satisfaction, Training, Sales, Outlook, Budgets, Microsoft Excel, Account Management
Education
University of New Hampshire - Whittemore School of Business and Economics 2004 — 2008
Bachelor of Business Administration (BBA), Marketing and Entrepreneurial Venture Creation
Montini Catholic High School 2000 — 2004
High School Diploma
Arrow Exterminators August 2011 - Present
Office Depot July 2008 - August 2011
GameStop June 2007 - June 2008
Value Village March 2006 - June 2007
Clayton County Chamber of Commerce November 2004 - March 2006
Atlanta Area Council 2001 - 2004
Atlanta Area Council, Boy Scouts of America 2001 - 2004
The Walt Disney Company 1994 - 1995
Education
Georgia Southern University 1989 — 1994
BS in Biology, Biology
The Munhall Group 2009 - Present
Arrow Exterminators July 2003 - January 2009
The Munhall Group 2001 - 2003
Creative Services Inc 1986 - 2001
Skills
Account Management, Brand Management, Marketing Management, Sales Management, Marketing, Direct Mail, Sales, Advertising, Team Leadership, New Business Development, Customer Retention, Customer Service, Social Media Marketing, B2B, Email Marketing, Marketing Strategy, Marketing Communications, Strategic Planning, Direct Marketing, Social Media
Education
University of Georgia - Terry College of Business 1966 — 1972
MA, Marketing
Arrow Exterminators June 2015 - Present
Arrow Exterminators February 2012 - April 2015
Terminix February 2009 - February 2012
Abatix Corp December 2006 - February 2009
United States Marine Corps December 2000 - February 2009
United States Marine Corps December 2000 - January 2009
RadioShack February 2005 - December 2006
Skills
Customer Service, Direct Sales, Cold Calling, Microsoft Office, Management, Coaching, Sales Process, Leadership, Microsoft Excel, Training, Sales, Communication
Education
Arlington high school 1996 — 1998
Diploma, Graduated
The University of Texas at Arlington
Rone Engineering Services, Ltd. July 2014 - Present
Arrow Exterminators August 2013 - April 2014
Chaparral Plumbing May 2001 - June 2009
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Data Entry, Outlook, Teamwork, Customer Satisfaction, Telephone Skills, Call Centers, Windows, Time Management, Team Leadership, Cashiering, Research, Access, Software Documentation, Management, Sales, Payroll, Construction
Education
Lone Star College System
None, Medical
Crawford Pest Control 2009 - Present
Arrow Exterminators February 2006 - July 2009
Arrow Exterminators May 2004 - February 2006
Time Warner Cable June 2003 - May 2004
Arrow Exterminators June 2001 - November 2001
Terminix January 2000 - June 2001
Education
Jacksonville State University 1995 — 2002
Arrow Exterminators June 2012 - Present
Metro Atlanta Seminary August 2010 - August 2012
Logos Research Systems, Inc. March 2008 - November 2011
Skills
Leadership Development, Strategic Planning, Public Speaking, Nonprofits, Event Planning
Education
Luther Rice University 2005 — 2008
Masters of Divinity
Belmont University 1997 — 2000
Bachelor of Science, Communication
Auburn University 1995 — 1997
general core
Hulett Environmental Services February 1999 - Present
Arrow Exterminators January 1992 - February 1999
Skills
Sales Management, Account Management, Team Building, Customer Retention, Direct Sales, B2B, Inventory Management, Recruiting, New Business Development, Sales Operations, Sales, Customer Service, Customer Satisfaction, Income Statement, Business Development, Leadership, Operations Management, Sales Process, Contract Negotiation, Training, Negotiation, Cold Calling, P&L Management, Strategic Planning, Management, Coaching, Team Leadership, Budgets, P&L, Marketing Strategy, Start-ups
Education
Slippery Rock University of Pennsylvania 1979 — 1983
BSBA, Marketing
Arrow Exterminators May 2014 - Present
UPS Capital May 2012 - March 2014
Grubb & Ellis September 2010 - September 2011
Raymond James October 2009 - September 2010
Giant Enterprises May 2007 - September 2009
Lake Country Landscape Group January 2008 - April 2008
Skills
Real Estate, Marketing, Social Media, Research, Microsoft Office, Insurance, Finance, Sales, Account Management, Financial Analysis, Customer Service, Property & Casualty...
Education
Strayer University 2009 — 2010
Bachelors, Marketing
Gainesville College
Associate, General Studies
Arrow Exterminators January 2014 - Present
Pratt Industries February 2006 - December 2013
Multiple Benefit Services, Inc. October 2005 - February 2006
Humana August 1997 - October 2005
Metro Trophy and Awards May 1994 - June 1997
Atlanta Ear, Nose and Throat Associates - Northside Ambulatory Surgical Center May 1988 - April 1994
Coverdell and Co, Inc. May 1986 - April 1988
Skills
Employee Benefits, Health Care Reform, FMLA, Benefits Administration, New Hire Orientations, COBRA, Health Insurance, Employee Relations, HRIS, Process Improvement, Insurance, Onboarding, Labor Relations, Talent Acquisition, Disability Insurance, Human Resources, HR Policies, Applicant Tracking..., Personnel Management, Customer Service, Health Savings Accounts, Brokers, Medicare, Self-funded, Accounts Payable, Team Building, Accounts Receivable, Performance Management, Leadership, Recruiting, Employee Engagement, Employee Training, Interviews, Healthcare Management, Department of Insurance..., Life Insurance, Licensed Life & Health..., Workers' Compensation..., Surgery Coordinating, CPT Coding, Admissions, ADA Compliance, Provider Network..., Claims Resolution, Carrier Selection, HIPAA, Union Avoidance, Americans with..., ADP Payroll, Ceridian Payroll System
Education
Peachtree High School 1980 — 1985
General Studies
Dekalb Community College
Nursing
S&S Pest and Termite Control June 2013 - Present
Dairy Queen December 2010 - June 2013
Arrow Exterminators January 2008 - June 2010
Terminix November 1999 - December 2007
Skills
Pest Control, Sales Management, Account Management, Management, Strategic Planning, Customer Retention, Small Business, Negotiation, Direct Sales, Operations Management, Inventory Management, P&L Management, Income Statement, Selling, Contract Negotiation, New Business Development, Customer Satisfaction, Cold Calling, Marketing Strategy, Budgets, Sales, Coaching, Team Building, Sales Operations, Customer Service, Leadership, P&L, Sales Process, Training, Business Planning, Marketing, Public Speaking, Team Leadership, Business Development, Start-ups, Business Strategy, Purchasing, Sales Presentations, Pricing, Time Management, Social Networking, Employee Training, Social Media Marketing, Project Planning
Education
Auburn University 1995 — 1996
Business Management
Opelika High School
Arrow Exterminators July 2014 - Present
Hulett Environmental Services June 2013 - July 2014
Hulett Environmental Services February 2012 - June 2013
Terminix June 2006 - January 2012
Terminix International February 2005 - June 2006
H&H Motors February 2000 - September 2003
Automotive Avenues January 1995 - January 2000
Automotive Avenues April 1994 - January 1995
Automotive Avenues February 1992 - April 1994
Skills
Customer Satisfaction, Coaching, Employee Training, Team Building, Operations Management, Account Management, Training, Sales, Recruiting, Customer Service, Leadership Development, Leadership, Performance Management, Budgets, Customer Retention, Sales Management
Education
Colorado Christian University 1989 — 1991
Leadership
Texas A&M University 1982 — 1986
Business Administration
Naders Pest Raders September 2011 - Present
Arrow Exterminators September 2011 - Present
Dominos October 2008 - March 2011
Skills
Microsoft Office, PowerPoint, Sports, Microsoft Word, Microsoft Excel, Social Media, Public Speaking, Customer Service, Teamwork, Sports Management, Sports Marketing, Athletics, Marketing, Sales, Sports Coaching, Coaching, Fitness
Education
Liberty University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Marketing
Liberty University 2011 — 2014
Business, Management, Marketing, and Related Support Services
Point University 2010 — 2011
Business Administration and Management, General
Griffin lumber and hardware March 2013 - Present
Arrow Exterminators October 2011 - March 2013
tuggle lumber company January 2004 - August 2011
georgia building supply July 1997 - December 2003
americus home center 1991 - 1997
Skills
Sales Management, Inside Sales, management, New Business Development, Negotiation, Strategic Planning, Account Management, Sales, Team Building, Customer Service, Business Strategy, Budgets, Marketing Strategy, Contract Negotiation, Key Account Management, Product Development, Purchasing, Operations Management, Management
Education
Georgia Southwestern State University
Arrow Exterminators Administrative AssistantArrow Exterminator's Inc.October 2001 - Present
Annis Plumbing Inc. April 1998 - June 2012
Skills
Fax, Data Entry, Outlook, Office Management, Telephone Skills, Process Scheduler, Office Administration, Accounts Payable, Accounts Receivable, Administration, Customer Satisfaction, QuickBooks, Payroll, Access
Education
City College-Gainesville 1999 — 2001
Associate's Degree, Business Administration and Management, General, 9.6
Georgia Perimeter College June 2010 - Present
Arrow Exterminators February 2005 - August 2007
Terminix International February 1999 - April 2005
Skills
PowerPoint, Administrative..., Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Georgia regents university 2013 — 2015
Bachelor of Applied Science (BASc), Health Information/Medical Records Administration/Administrator
Georgia Perimeter College 2010 — 2013
Associate's degree, Health Information/Medical Records Administration/Administrator
Bauder College 1990 — 1992
Associate's degree, Interior Design
Rockdale County High School
Arrow Exterminators August 2011 - Present
We've Got Mail November 2009 - August 2011
Cook's Pest Control March 2008 - May 2009
Terminix International January 2002 - February 2008
Skills
Pest Control, Team Building, Sales Operations, Sales, Operations Management, Inventory Management, Management, Customer Service, Customer Satisfaction, Customer Retention, Contract Negotiation, Coaching, Account Management, Sales Management
Education
California State University-Fresno 1978 — 1982
Bachelor of Business Administration (BBA)
Arrow Exterminators March 2013 - Present
Vex-Pro Pest Control / Ace Exterminating August 2010 - February 2013
Sysco Nashville September 2005 - January 2010
Reinhart Foodservice July 2003 - August 2005
Education
Hibbing Range Technical College 1996 — 1996
Law Enforcement Skills Program, Peace Officer Training
Rochester Community and Technical College 1995 — 1996
Criminal Justice / Mass Media, Peace Officer / Radio Broadcaster
Arrow Exterminators April 2013 - Present
Education
Kennesaw State University 1997 — 2009
Enterprise Holdings July 2014 - Present
Marriott Hotels May 2013 - June 2014
Arrow Exterminators October 2012 - May 2013
West at Home July 2010 - December 2012
Bank of America March 2004 - December 2008
Skills
Customer Service, Sales, Client Facing Skills, Banking, Fraud, Fraud Detection, Problem Solving, Employee Training, Animal Science
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1991 — 1998
Bachelor of Science (BS), Animal Sciences
Arrow Exterminators January 2010 - Present
Bug Busters USA March 2003 - January 2010
Massey Services, Inc. January 2002 - March 2003
Education
Art Institute of Atlanta 1997 — 1999
Arts, Entertainment, and Media Management, B
Sprayberry High School 1993 — 1997