Arrow S3
Industry: American television series
DescriptionWhen presumed-dead billionaire playboy Oliver Queen returns home to Starling City after five years stranded on a remote island in the Pacific, he hides the changes the experience had on him, while secretly seeking reconciliation with his ex, Laurel. By day he picks up where he left off, playing the carefree philanderer he used to be, but at night he dons the alter ego of Arrow and works to right the wrongs of his family and restore the city to its former glory. Complicating his mission is Laurel's father, Detective Quentin Lance, who is determined to put the vigilante behind bars. … MORE First episode date: October 10, 2012 Production location: Vancouver Network: The CW Television Network Spin-offs: The Flash, DC's Legends Of Tomorrow
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Arrow S3 Employees
BREF Bahamas Managent, LLC 2014 - Present
Arrow S3 2008 - 2014
Coventry Health Care, an Aetna Company 2003 - 2008
Club Med 1998 - 2000
Skills
Microsoft Office, TCP/IP, VoIP, Avaya, Nortel, Cisco Routers, Call Centers, Call Center Architecture, Telecommunications, LAN-WAN, Integration, IP, Wireless, MPLS, Telephony, Networking, WAN, Unified Communications, Vendor Management, Troubleshooting, SIP
Education
ITT Technical Institute - Fort Luaderdale 1980 — 1982
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician
Florida State University 1979 — 1981
Associate's degree, Mathematics and Computer Science
Arrow S3 October 2011 - Present
Cross Telecom January 2001 - Present
Pathfinder Technologies August 1996 - December 2000
Sunrise Solutions April 1994 - July 1996
Universal Digital 1990 - 1994
Skills
SIP, UC, Contact Center, VoIP, Unified Communications, Messaging, Avaya, Telephony, Telecommunications, ACD, PBX, SIP Trunking, Switches, Call Centers, Contact Centers, Solution Selling, PRI, Channel Partners, Managed Services, Pre-sales, Sales Engineering, T1, IVR, CRM, Video Conferencing, Account Management, Enterprise Software, CTI, Cloud Computing
Education
St. Cloud State University
MetTel August 2013 - Present
ARROW S3 January 2007 - May 2012
Morgan Stanley March 2005 - March 2007
AT&T Wireless October 2001 - March 2005
AT&T Wireless August 2000 - October 2001
Skills
Microsoft Excel, PowerPoint, Microsoft Office, Program Management, Project Management, Research, Outlook, Customer Service, Insurance, Microsoft Word, Strategic Planning, Team Building, Sales, Non-profits, Access, Account Management, Training, Call Centers, Process Improvement, Telecommunications, Management, Team Leadership, Vendor Management, Nonprofits, Wireless
Education
Mississippi State University 2010 — 2013
Bachelor of Science (B.S.), Geological and Earth Sciences/Geosciences, 3.31
Penn State University 2009 — 2011
Certification, Weather Forecasting, 3.4
Bergen Community College
A.A, Arts and Earth Science
United States Army Reserve September 1989 - Present
TBD April 2014 - Present
TBD March 2014 - Present
Apptio June 2013 - March 2014
Arrow S3 May 2010 - December 2011
Cross Telecom January 2008 - May 2010
Cross Telecom August 2006 - December 2007
Avaya January 2004 - August 2006
Avaya August 2000 - December 2003
Frederic R Harris Inc April 2000 - August 2000
Skills
Avaya, Telecommunications, CTI, VoIP, ACD, Telephony, IVR, Call Center, Managed Services, Professional Services, Contact Centers, Integration, Cloud Computing, IP, Data Center, Network Administration, Network Monitoring Tools, Project Management, Program Management, Team Building, Mentoring, Process Improvement, Innovation, New Business Development, Business Relationship..., Account Management, Practice Management, Technical Leadership, Motivated self-starter, Channel Partners, Partner Management, Quality Assurance, Problem Analysis, Problem Solving, Technical Sales..., Technical Support, Technical Writing, Technical Product Sales, Technical Sales..., Technical Product..., Predictive Dialers, System Integration..., Remote User Support, End User Training, SOW, ROI Justification, Customer Support, Services Delivery, Tenacious, Creative Solutions
Education
University of Washington 1998 — 2000
Bachelor of Arts (B.A.), Political Science and Government
Bellevue College 1995 — 1998
Associate of Arts and Sciences (A.A.S.), General Studies
Edmonds Community College 2013 — 2015
Alcohol and Chemical Dependency Counseling
Arrow S3 October 2007 - August 2012
Cingular Wireless 2000 - 2006
AT&T Wireless Services 1999 - 2000
AT&T Wireless Services 1998 - 1999
AT&T Wireless Services 1997 - 1998
Skills
Customer Service, Customer Satisfaction, Call Center, Troubleshooting, Team Building, Microsoft Word, Microsoft Excel, Training, PowerPoint, Account Management, Microsoft Office, Customer Support, Customer Retention, Team Leadership, Wireless, Telecommunications, Management, Leadership, B2B, Process Improvement, Time Management, Call Centers, Customer Experience, Telephony, Networking, Invoicing, Salesforce.com, Selling, Sales, Managed Services, Direct Sales, Solution Selling, CRM, Sales Operations, Mobile Devices, Cold Calling, Vendor Management, Sales Process, Unified Communications, Business Development, Professional Services, IP, Cross-functional Team..., Team Management, Product Management, Strategy, Sales Management, Lead Generation, SaaS, Cloud Computing
Education
Pace University 1985 — 1990
Bachelor of Business Administration (B.B.A.), Marketing
Arrow Systems Integration January 2015 - Present
Arrow S3 November 2010 - Present
Consolidated Communications September 2005 - November 2010
SBC 2004 - 2006
Executone Information Systems 1992 - 2002
Skills
Telecommunications, Telephony, VoIP, Solution Selling, Account Management, SIP, Call Center, MPLS, IP, New Business Development, Sales Management, Customer Satisfaction, Unified Communications, Sales, LAN-WAN, WAN, Wireless, Data Center, Avaya, Consulting, T1, Direct Sales, Professional Services, Call Centers, IVR, SIP Trunking, Managed Services, Channel Partners, Ethernet, Contact Centers, Enterprise Software, SaaS, Cloud Computing, Salesforce.com, Lync, Voice, IP PBX, Avaya Technologies
Education
Southern Illinois University, Carbondale 1985 — 1989
B.S., Marketing
Woodforest National Bank May 2015 - Present
PrimeTime Texas January 2015 - Present
Arrow S3 July 2013 - December 2014
ROBERT HALF TECHNOLOGIES January 2013 - July 2013
CORNERSTONE STAFFING November 2009 - January 2012
Skills
Customer Satisfaction, Help Desk Support, Multi-line Phone, Customer Service, BMC Remedy Ticketing..., Ticketing, Microsoft Office, Self-management, Data Entry, SAP, SAP ERP, Global Strategy, ERP, Process Control, Process Improvement, Warehousing, Inventory Control, Hospitality, Membership Relations, Customer Relations, Problem Solving
Education
The Criswell College 2007 — 2009
Associate's degree, Bible/Biblical Studies
House of Lync August 2014 - Present
Cancer Treatment Centers of America® July 2013 - July 2014
Arrow S3 July 2005 - April 2013
Spherion 1997 - 2005
Snelling Staffing Services 1995 - 1996
Grove Personnel Services 1993 - 1995
University of California, Riverside 1987 - 1991
Skills
Recruiting, Direct Sales, Sales Management, Account Management, Employee Training, Business Relationship..., Vendor Relationships, Customer Retention, Key Account..., National Account..., Training Manuals, Procedure Manuals, Telecommunications, Temporary Staffing, Permanent Staffing, Customer Service, Long-term Customer..., Event Planning, Event Management, Technical Recruiting, New Business Development, Sales, Applicant Tracking..., Management, Cold Calling, Managed Services, CRM, Professional Services, Solution Selling
Education
Keller Graduate School of Management of DeVry University 2007 — 2009
Master of Business Administration (MBA), Business Administration and Management, General, 4.0
University of California, Riverside 1987 — 1991
Bachelor's degree, Human Development and Psychology
Arrow S3 August 2013 - Present
Stream Global Services August 2012 - June 2013
Walmart September 2011 - December 2011
DSS Research February 2011 - May 2011
ABC Radio July 2007 - November 2007
US Army August 2004 - July 2007
Skills
Microsoft Excel, Microsoft Word, Military, Organization, Office Management, Office Administration, PowerPoint, Proofreading, Research, Customer Service, Typing, Windows, WordPress, Logistics Management, 10 Key, Internet, HIPAA, Process Scheduler, Invoicing, Call Centers, Leadership, Training, Time Management, Customer Satisfaction, Team Building, Management
Education
Humanities and Sciences Academy of Arizona 2004 — 2004
High school diploma, General Studies
Grand Canyon University
Arrow S3 January 2008 - Present
LSG Sky Chefs June 2002 - January 2008
PwC - Siemens Automotive 2000 - 2001
PwC - General Motors (TradeXchange) 2000 - 2000
PwC Consulting 1997 - 2000
PwC - Ericsson Data Services 1998 - 1998
Delta Air Lines 1996 - 1997
Andersen Consulting 1992 - 1995
Education
University of Michigan - Stephen M. Ross School of Business 1995 — 1997
MBA
University of Michigan 1988 — 1992
BBA
ACE Cash Express November 2014 - Present
Arrow S3 2012 - 2014
Terremark Worlwide May 2011 - January 2012
Epsilon Data Management December 2008 - April 2011
Cisco Systems June 2006 - December 2008
Splendid Technology Services November 2004 - June 2006
The Container Store August 2001 - May 2005
Nextbill.com March 2000 - August 2001
Skills
WAN, Microsoft Exchange, LDAP, IT Service Management, Active Directory, VMware, Citrix, Cisco Call Manager, Security, Netbackup, NetApp, Blackberry Enterprise..., Symantec Endpoint..., IIS, Group Policy, Microsoft SQL Server, Cloud Computing, Managed Services, PaaS, SaaS, O365, Cisco Unified..., Powershell, Vendor Management, Telecommunications, Integration, Network Security, Servers, Windows Server, VPN, VMware ESX, Firewalls, Operations Management, IT Management, Management, System Deployment, IT Operations, Network Administration, Social Media, Social Networking, Leadership
Education
Regional Leadership Forum 2013 — 2013
Nicholls State University
Arrow Systems Integration June 2015 - Present
Arrow S3 November 2006 - June 2015
American Writers & Artists Inc. 2015 - 2015
Lang's Mill Textiles November 2004 - March 2008
Shared Technologies June 2003 - November 2004
Allegiance Telecom June 2000 - July 2003
Worldcom January 2002 - June 2002
MCI Worldcom September 1997 - December 2001
Nortel 1995 - 1997
Nothern Telecom 1983 - 1997
Skills
Financial Analysis, Acquisition Integration, Process Improvement, Strategic Planning, Pricing Analysis, Budgets, Telecommunications, Executive Reporting, Marketing, Metrics Reporting, Project Management, Website Creation, Small Business Online..., Management, Program Management, Sales, Strategy, Business Strategy, Vendor Management, Mergers & Acquisitions, Analysis, Business Planning, Contract Negotiation, Finance, SaaS, Accounting, Cross-functional Team..., Managerial Finance, Forecasting, Product Marketing, Marketing Strategy, Leadership, Business Process..., Strategic Financial..., Product Management, Start-ups, Team Building, Salesforce.com, Business Analysis, Call Centers, Operations Management, Business Development, Strategic Partnerships, Business Intelligence, Sales Operations, Professional Services, Unified Communications
Education
Mississippi State University 1984 — 1986
MBA, Marketing
Mississippi State University 1982 — 1984
BPA, Accounting
East Central Community College 1980 — 1982
AA, Business
Aasonn July 2015 - Present
SAP April 2014 - July 2015
Arrow S3 December 2013 - March 2014
Life Time Fitness March 2009 - November 2013
Life Time Fitness December 2007 - March 2009
TASER International December 2006 - May 2007
Northwestern Mutual May 2006 - August 2006
Skills
Sales Force..., Customer Service, New Business Development, Marketing, Sales Effectiveness, Sales, Salesforce.com, Management, Cold Calling, Analytics, Sales Process, Solution Selling, Business Relationship..., Account Management
Education
Grand Canyon University 2003 — 2007
Bachelor of Science and Business, Business Administration
Orono
Arrow S3 July 2012 - Present
Arrow S3 April 2007 - July 2012
Gaylord Texan Resort and Convention Center December 2006 - April 2007
Skills
Written & Verbal..., Problem Solving, Contract Management, Axapta, Aspect, MySQL, Telecommunications, Microsoft Excel, Sarbanes-Oxley, Process Implementation, Process Improvement, SharePoint, Sales Process, Business Process, Management, ISTAR, Telephony, IVR, Call Centers, Vendor Management, Wireless, Managed Services
Education
The University of Texas at Arlington 2010 — 2014
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
The University of Texas at Arlington - College of Business
Arrow S3 May 2012 - Present
Arrow S3 July 2010 - May 2012
Arrow S3 April 2003 - July 2010
Allegiance Telecom January 2002 - April 2003
Allegiance Telecom August 2000 - December 2001
Skills
Organized with Strong..., Interpersonal..., Highly detail oriented, Adept problem-solver, Multitasking Skills, Highly motivated..., Team Leadership, Able to set effective..., Microsoft Dynamics, Axapta, MySQL, Visio, Microsoft Office
Education
Hardin-Simmons University 1992 — 1996
Bachelor of Arts (B.A.), Psychology
Arrow Systems Integration May 2014 - Present
Arrow S3 December 2009 - Present
Nortel February 2007 - December 2009
Nortel July 1983 - February 2007
Skills
Unified Communications, VoIP, Unified Messaging, Contact Centers, Avaya Aura, Microsoft Technologies, Avaya, SIP, Telephony, Software Development, TDM, SIP Trunking, Voice Mail, ISDN, Channel Partners, Networking, LAN-WAN, IP, T1, Sales Engineering, H.323, Ethernet, Video Conferencing, Telecommunications, MPLS, ACD, Wireless, CTI, Managed Services, Session Border..., IVR, Product Management, Lync Server 2010, Servers, Unix, Lync, Cloud Computing, Pre-sales
Education
Arizona State University 1978 — 1982
Bachelors Computer Science, Computer science, mathematics, electrical engineering
Lucky Dog Pet Lodge March 2015 - Present
Camp Bow Wow October 2013 - March 2015
Jared the Galleria of Jewelry February 2013 - October 2013
Victoria's Secret May 2010 - February 2013
Arrow S3 July 2012 - December 2012
Destination Maternity Corporation September 2011 - April 2012
Regency Beauty Institute May 2011 - August 2011
Fossil May 2010 - September 2010
Skills
Customer Service, Social Media, Microsoft Office, PowerPoint, Public Speaking, Microsoft Excel, Microsoft Word, Sales, Salesforce.com, Teamwork, Spanish, Sales Operations, Training, Social Networking
Education
St. Catherine University 2009 — 2012
BA, B2B Sales; Spanish
St. Ambrose University 2008 — 2009
BA, Spanish
Convent of the Visitation School 2004 — 2008
Diploma
Arrow S3 2006 - Present
Bankers Life and Casualty Company 2006 - 2006
Cordogan's Pianoland 2004 - 2006
Northrop Grumman Corporation 1998 - 2004
United States Marine Corps 1993 - 1998
Skills
German, Russian, Serbo-Croatian, Spanish, French, Norwegian, Customer Experience, Customer Service, Solution Selling, Unified Communications, Customer Retention, Telecommunications, Financial Analysis, Telephony, Avaya, Managed Services, Renewals, Computers, Microsoft Office, Analytics, Close Attention to..., Management, Project Management, Training, Troubleshooting, Problem Solving, Presentations, Reporting & Analysis, Contract Negotiation, Communication Skills, Contact Centers, Call Centers, SIP, IVR, Sales, VoIP, SIP Trunking, Wireless, MPLS
Education
Waubonsee Community College 2010 — 2013
Business/Commerce, General
Foreign Language Training Center, Europe 1995 — 1996
Diploma, Bosnian, Serbian, and Croatian Languages and Literatures
Defense Language Institute 1994 — 1995
Diploma, Russian Language and Literature
Continuant Inc December 2013 - Present
Arrow S3 October 2011 - November 2013
UnitedSupermarket June 2010 - August 2011
Siemens Enterprise Communications June 2005 - September 2009
Skills
BMC Remedy, Troubleshooting, XML, SIP, Cross-functional Team..., VoIP, Project Management, Telecommunications, TCP/IP, Technical Support, Enterprise Software, IP, Telephony, Unified Communications
Education
Siemens Technical Traning Institute 2001 — 2013
Technical Training
Management Interpersonal Relation 1983 — 1985
Management Interpersonal Relation
Ohlone College 1977 — 1980
GE, Electronic
Affordable Display Products November 2014 - Present
DC Johnson Books June 2011 - Present
Arrow S3 August 2012 - December 2013
Kroll Ontrack September 2010 - April 2011
Travel Leaders January 2010 - September 2010
Xiotech Corporation December 2006 - April 2009
Bremer Bank May 2005 - June 2006
Grocery Shopping Network 2003 - 2005
Skills
Dreamweaver, SEO, Web Design, CSS, HTML, Usability, Flash, XHTML, Adobe Creative Suite, Adobe Acrobat, Google Analytics, Google Webmaster Tools, Google Adwords, Google Website Optimizer, Pinterest, Google+, Mobile Marketing, YouTube, Facebook, Facebook Marketing, Twitter, LinkedIn, XML, RedDot, Sharepoint, Landing Page..., Google Places, Press Releases, Exact Target, HTML E-mails, Photoshop, Soundbooth, Premier Pro, Social Media Marketing, Website Design, RSS Feeds, Blogs, ColdFusion, Search Engine..., Web Usability, ExactTarget, Blogging, Management, Editing, Creative Writing, SharePoint, Eloqua, Marketing, Email Marketing, Web Marketing
Education
University of Minnesota-Twin Cities
Bachelor's Degree, Computer Science and Curriculum & Instructional Systems, 3.2
Anoka Ramsey Community College
Associate's Degree, General
McLane Company, Inc. October 2013 - Present
Arrow S3 April 2007 - September 2013
Alliance Defending Freedom June 2011 - August 2011
Liberty Institute October 2010 - February 2011
Nortel July 2000 - June 2007
Dallas County Community College District September 2001 - May 2002
JCPenney June 1999 - June 2000
JCPenney August 1997 - May 1999
Unique Gifts August 1995 - July 1997
Skills
Intellectual Property, Legal Research, Community Outreach, Public Speaking, Network Security, Networking, Strategic Planning
Education
Southern Methodist University Dedman School of Law 2010 — 2012
Juris Doctor, Cum Laude, Intellectual Property, Real Estate, Constitutional Law
University of Texas at Dallas 1999 — 2000
Master of Science (M.S.), Computer Science
University of Texas at Dallas 1995 — 1999
Bachelor of Science (BS), Computer Science
Le Hong Phong Highschool for the Gifted 1991 — 1993
Math, Physics, Chemistry
Arrow S3 2010 - June 2012
Armstrong World Industries 2009 - 2010
Southern Star Concrete, Inc. 2009 - 2009
Skills
Employee Relations
Education
California State University-Sacramento
BA
Leonard Hawes School of Real Estate
Real Estate
The University of Dallas Graduate School of Management
MBA
HMS August 2014 - Present
Arrow S3 November 2010 - May 2014
Liberty Tax Service January 2014 - January 2014
JPMorgan Chase May 2007 - November 2010
JP Morgan Chase May 2007 - November 2010
tem kil March 2006 - August 2006
Berry Direct 1999 - 2002
Skills
Call Center, Accounting, Excel, Customer Service, Outlook, Word, Customer Relations, Budgeting, PowerPoint, Telephone Skills, Accounts Receivable, Customer Satisfaction, Accounts Payable, Reconciliation, Billing, Documentation, Problem Solving, Analysis, Administration, Credit, Financial Reporting, Account Management, General Ledger, Balance, Retail, Financial Analysis, Negotiation, Invoicing, Fundraising, Contract Negotiation, Compliance, Research, Auditing, Microsoft Office, Team Building, Payroll, Banking, Inventory Management, Payroll Processing, Budgets, Call Centers, PeopleSoft, Training, Forecasting, Account Reconciliation, Data Entry, Leadership, Tax
Education
Stephen F. Austin State University 1998 — 2005
BBA, Finanace
Silsbee High School 1994 — 1998
Redhawk Wealth Advisors June 2013 - Present
The Murphy Group February 2013 - May 2013
Fitness 19 June 2012 - August 2012
Arrow S3 December 2011 - January 2012
The Onion June 2011 - December 2011
Skills
Writing, Social Media, Social Media Marketing, Marketing, Financial Analysis, Promotions, Event Planning, Video Production, Video Editing, Blogging, SEO, Web Design, Communication, Research, Advertising, Marketing Strategy, CRM, Email Marketing, Marketing Communications, FTP, Strategic Communications, Public Speaking, Press Releases, WordPress, Microsoft Office
Education
University of Kansas 2009 — 2014
Bachelor's Degree, Communication and Media Studies
Minnetonka High School 2006 — 2009
Arrow S3 August 2014 - Present
Avaya January 2013 - May 2014
Avaya January 2012 - January 2013
Avaya January 2011 - January 2013
Avaya September 2006 - January 2011
Avaya October 2002 - August 2006
Avaya April 2001 - August 2002
Quintus December 1999 - April 2001
Acuity December 1998 - December 1999
CAE Plus March 1998 - December 1998
Skills
Product Management, Product Life Cycle..., Product Development, Avaya, Unified Communications, New Product Introduction, Contact Centers, Troubleshooting, Product Lifecycle..., Telecommunications, Beta Management, CRM, Call Centers, Managed Services, Program Management, Telephony, Go-to-market Strategy, Strategy, Professional Services, Start-ups, Solution Architecture, Mobile Devices, IP, SaaS, Wireless, VoIP, Software Development, Cloud Computing, Agile Methodologies, SIP, Enterprise Software
Education
The University of Texas at Austin 1991 — 1993
MS, Computer Engineering
The University of Texas at Austin 1988 — 1991
BS, Electrical Engineering
Interactive Northwest, Inc. June 2014 - Present
Harmonic February 2013 - December 2013
Arrow S3 May 2012 - August 2012
Arrow S3 June 2011 - May 2012
Cross Telecom January 2010 - June 2011
Cross Telecom September 2008 - January 2010
Cross Telecom September 2007 - September 2008
Mearns Business Services October 2004 - September 2007
OfficeStar Training Centers February 2007 - July 2007
Health Dialog July 1999 - July 2004
Skills
Linux application..., Java, Eclipse, Web Application Design, Tomcat, Project Management, Spanish, Web Design, Telecommunications..., IT Management, Carrier Services, Call Center, Contact Centers, Avaya Communication..., IVR, CTI, Nuance, TTS, Speech Recognition, Business Analysis, QuickBooks, Accounting, Aspect, ACD Management, IP PBX, WFO, Workforce Management, Technical Writing, Business English, English grammar, Troubleshooting, Quality Assurance, Professional Services, Cost Management, Marketing Communications, VXML, CCXML, XML, Web Services, iOS development, Computer Hardware, Microsoft Office, WSDL, JavaScript, JavaSE, GRXML, Graphic Design, Systems Analysis, Technical Documentation, Document Management
Education
COMPUTER LEARNING CENTER 1989 — 1989
Computer Programming, Computer Programming
UC Berkeley 1986 — 1988
Business Data Processing, Systems Analysis and Design, Computerized Accounting
UC Santa Cruz 1980 — 1984
Psychobiology, Spanish Language, Theatre Arts.
CSU Chico 1979 — 1979
Spanish Language and Culture
Arrow Systems Integration September 2014 - Present
SoftLayer, an IBM Company April 2014 - September 2014
Arrow S3 June 2013 - April 2014
Npaq Solutions November 2008 - November 2013
Arrow S3 September 2004 - May 2013
FedEx June 2004 - September 2004
Allegiance Telecom January 2000 - June 2004
Nortel Networks January 1998 - January 2000
IBM June 1997 - January 1998
Education
The University of Texas at Austin 1995 — 1997
BS, Computer Science
Arrow S3 May 2001 - Present
Education
University of Minnesota-Duluth 1993 — 1998
Arrow S3 December 2009 - August 2013
Deltacom September 2009 - December 2009
AT&T January 2007 - April 2008
ENS, Corp. 2008 - 2008
BellSouth Business January 1985 - January 2007
Skills
Account Management, Business Development, Call Centers, CRM, Negotiation, New Business Development, Sales Management, VoIP
Education
Broward College 1973 — 1975
Business Administration
Plantation High School 1969 — 1973
Aspect Software November 2013 - Present
Blue Marlin Publications July 1999 - Present
Arrow S3 June 2013 - November 2013
Arrow (formerly Shared Technologies) January 2011 - June 2013
Avaya October 2009 - January 2011
Avaya June 2005 - October 2009
Avaya May 2002 - June 2005
Avaya March 1997 - May 2002
Lucent Technologies March 1996 - March 1997
AT&T September 1992 - February 1996
Skills
Unified Communications, Avaya, VoIP, Telephony, Solution Selling, Telecommunications, Contact Centers, Managed Services, SIP, Channel, Call Center, IVR, Professional Services, Direct Sales, Unified Messaging, Wireless, CTI, Sales Process, Enterprise Software, Call Centers, Strategy, Channel Partners, Product Management, ACD, Management, Sales Management, Video Conferencing, Start-ups, New Business Development, Leadership, Sales Operations, Sales, Cloud Applications, Team Leadership, MPLS, Hosted Services, Compensation Structures, Pre-sales, Data Center, Go-to-market Strategy, Strategic Partnerships, Cloud Computing, Ethernet, Sales Compensation, Co-location, Sales Engineering, TDM, T1, Selling, Salesforce.com
Education
The College of New Jersey 1982 — 1986
BS, Industrial Engineering Technology
Matawan-Aberdeen Regional High School 1977 — 1981
Comcast Business September 2013 - Present
Carousel Industries July 2008 - August 2013
Arrow S3 February 2006 - July 2008
Mitel 2004 - 2006
Aetna 1996 - 2004
Skills
Direct Sales, Marketing Strategy, Strategic Consulting, Service Management, Operational Excellence, Outstanding Customer..., Fundraising, Public Relations, Writing, Proposal Writing, Change Management, Leading Change, Event Management, Leading People, Sales Operations, Contract Negotiation, New Business Development, Project Management, Leadership, Customer Service, Account Management, Operations Management, Management, Sales Management, Vendor Management, Negotiation, Solution Selling, Telecommunications, Cross-functional Team..., SaaS, Strategy, VoIP, Unified Communications, Managed Services, Sales Process, Call Centers, Strategic Partnerships, Professional Services, Cloud Computing, Enterprise Software, Networking, CRM, Marketing, Wireless, Sales, Process Improvement, Disaster Recovery, Selling, Salesforce.com, Channel Partners
Education
Temple University 1999 — 2003
Bachelor's degree, Film, and Media Arts, and Business Administration
Central Bucks West 1990 — 1994
Cisco December 2014 - Present
Arrow S3 January 2014 - November 2014
DATEL Software Solutions, LLC. February 2013 - January 2014
Metropolis Technologies, Inc March 2008 - February 2013
Skills
Solution Selling, Sales Process, Software Sales, Closing Deals, Resellers, Sales Management, New Business Development, Channel Partners, Channel, Telecommunications, Channel Sales, Deal Closure, MPLS, Selling, Software Industry, Direct Sales, IP, Cisco Technologies, Unified Communications, Wireless, Managed Services, Co-location, Avaya, Data Center, Telephony, VoIP, Cloud Computing, Sales, Account Management, Call Centers, Sales Engineering, Strategic Partnerships, SIP, Strategy, SaaS, Salesforce.com, Contact Centers, Professional Services, Competitive Analysis, Go-to-market Strategy, Video Conferencing, SIP Trunking, IVR, Hosted Services, Enterprise Software, ACD, Telepresence, T1, Ethernet, Unified Messaging
Education
Florida Atlantic University 1997 — 2000
Bachelor of Science, Marketing and Advertising
Arrow S3 April 2007 - Present
Black Box Network Services November 2005 - February 2007
NextiraOne January 2003 - November 2005
Williams Communications/Nextiraone LLC June 2000 - January 2004
Williams Communications December 1997 - June 2000
Southwestern Bell Telephone (SWBT) February 1993 - August 1997
Skills
Bi-Lingual Fluent in..., VoIP, Avaya, Unified Communications, CCNP, Cisco, Ethernet, Routing, BCM, Switches, LAN/WAN, Telecommunications, SIP, IP, UC, Call Center, PBX, MPLS, Telephony, Cisco VoIP, Cisco Technologies, Call Centers, Solution Selling, Video Conferencing, Enterprise Software, Channel Partners, Data Center, LAN-WAN, Managed Services, Cloud Computing, Cisco Call Manager, CTI, SIP Trunking, Networking, Sales Engineering, Unified Messaging, ACD, IVR, H.323, WAN, Contact Centers, QoS, CCNA, Voice Mail, Network Design, T1, ISDN, Avaya Technologies
Education
Rice University 1977 — 1982
Sam Houston State University 1977 — 1978
Arrow S3 December 2013 - Present
ServiceNow - The Enterprise IT Cloud Company April 2013 - October 2013
LogicalisUS December 2006 - March 2013
3M January 2000 - June 2006
BTCI June 1998 - June 2000
Skills
ServiceNow Certified..., ServiceNow Certified..., ITIL v3 Foundations..., ServiceNow, Service-Now, Service Now, Domain Seperation, Team Leadership, Project Management, IT Service Management, IT Strategy, Incident Management, Change Management, Asset Management, CMDB, XML, Web Services, JavaScript, SQL, Lotus Notes, Lotus Domino, Architecture, Service Desk
Education
Embry Riddle Aeronautical University-Prescott 1996 — 1998
Bachelor of Science (B.S.), Aviation Business Administration Minor: Computer Science
San Diego Mesa College 1995 — 1996
General Degree Requirements
The University of North Dakota 1992 — 1995
Major: Aviation Business Administration Minor: Computer Science
MarketOne International May 2013 - Present
Arrow S3 February 2009 - May 2013
Arrow S3 February 2009 - April 2013
Digital River March 2008 - November 2008
Digital River March 2008 - November 2008
Miami University August 2006 - May 2007
Skills
B2B Marketing Strategy, Demand Generation, Digital Marketing, Sales Enablement Tools, Salesforce.com, Eloqua, Lead Generation, Marketing Leadership, Lead Management, Email Marketing, Trend Forecasting, Marketing Communications, Behavioral Targeting, Webmaster Services, User Experience, Social Marketing, Enterprise Software, PPC, CRM, Direct Marketing, Marketing Automation, Strategy, Sales, Strategic Partnerships, Solution Selling, Managed Services, Marketing, SaaS, Marketing Strategy, Sales Process, Channel Partners, B2B Marketing, Leadership, Market Research, Management, Multi-channel Marketing, Go-to-market Strategy, Marketing Operations, Sales Enablement, B2B, Campaign Management
Education
Miami University 2006 — 2007
M.A., Economics
Saint John's University 2002 — 2006
B.A., Economics, History
Miami University of Ohio
M.A, Economics
Saint John's University
B.A, Economics and History
layerX Technology Inc March 2013 - Present
Executive consulting services June 2012 - Present
Arrow S3. 2006 - June 2012
NEC Unified Solutions 1989 - 2005
Deloitte 1977 - 1980
Skills
Unified Communications, Management Consulting, Telecommunications, Managed Services, Mergers and Acquisitions, Enterprise Solution..., Executive Financial..., Senior Executive..., Business Development, Mergers, Product Management, IP, VoIP, Leadership, Solution Selling, Mergers & Acquisitions, Avaya, Product Marketing, SaaS, Strategy, Telephony, Vendor Management, Account Management, Contact Centers, Contract Negotiation, Wireless, Professional Services, Channel Partners, Call Centers, Cross-functional Team..., Cisco Technologies, Strategic Partnerships, Start-ups, Sales, CRM, New Business Development, Team Building, Executive Management, Team Leadership, Selling, Networking, Enterprise Software, Go-to-market Strategy, SIP, Data Center, Mobile Devices, Integration, Salesforce.com, Sales Process, mergers and acquisitions
Education
University of Florida 1973 — 1977
BS, Accounting / Finance
Verizon, Temple Terrace Florida May 2015 - Present
Technical Support Leaders in the Greater Orlando FL Area November 2014 - Present
Self Employed November 2014 - May 2015
Arrow S3 October 2007 - October 2014
Self Employed 2005 - 2007
Contact Center Corporation 2003 - 2005
First Bank of Puerto Rico Telecommunications Call Center 2000 - 2003
Skills
Telecommunications, Call Centers, Technical Support, Computer Hardware, Avaya, Contact Centers, Windows Server, IVR, ACD, Telephony, VoIP, Troubleshooting, Windows, Software Installation, Unified Communications, Microsoft Office, Servers, Managed Services, SIP, Spanish, SIP Trunking, System Administration, Windows 7, AES, Avaya Communication..., CTI, CMS, Switches, Avaya Technologies, Electronics, PowerPoint, Laptops, Microsoft Excel, Microsoft Word, Consulting, Excel, Word, Desktop Support, Windows Server 2003, Avaya CM, Technical Presentations, Technical Documentation, Technical Training, Technical Analysis, Technical Leadership, Operating Systems, Team Management, Project Management, Operations Management, Training Delivery
Education
California Coast University
MBA, Business Administration
TelStrat February 2015 - Present
Arrow S3 August 2012 - January 2014
Shared Technologies, Inc. December 2007 - August 2012
Shared Technologies, Inc February 1999 - December 2007
Realcom Office Communications 1993 - 1999
Skills
Avaya, Call Centers, Telecommunications, Telephony, Contact Centers, VoIP, Managed Services, Unified Communications, Vendor Management, IP, Call Center, Wireless, SIP, T1, ACD, Professional Services, Cisco Technologies, IVR, Solution Selling, Management, Process Improvement, MPLS, LAN-WAN, Operations Management, Direct Sales, Leadership, Account Management, Team Building, Troubleshooting, Cabling, Data Center, Ethernet, Customer Service, Project Management, Avaya Technologies, Workday, ServiceNow, MS Project
Education
Eastern New Mexico University
Arrow SI June 2002 - Present
Arrow S3 June 2002 - January 2015
Arrow S3 (formerly Cross Telecom) June 2002 - September 2013
Cross Telecom June 2002 - July 2012
Cross Telecom June 2002 - March 2010
Skills
Contact Center..., Outstanding Customer..., Advanced Applications, Call Center, ACD, Unified Communications, Avaya, VoIP, Solution Selling, IVR, Telecommunications, Customer Relations, Telephony, PBX, SIP, Sales Support, Call Centers, Technical Support, Managed Services, Voice Mail, CTI, Pre-sales, SIP Trunking, Contact Centers, Customer Service, Data Center, Channel Partners, Customer Satisfaction, Sales Operations, IP, Avaya IP Telephony, Cisco Call Manager, Professional Services, Unified Messaging, Cloud Computing, LAN-WAN, Direct Sales, Video Conferencing, Wireless, Sales, Leadership, Vendor Management, Switches, Cisco Technologies, Sales Engineering, IP PBX, Call Logging, MPLS, SaaS, Telecommunications...
Education
State University of New York at Buffalo - School of Management 1985 — 1991
Bachelor of Science Business Administration, Business Management, Human Resources
InterCloud Systems Inc. April 2014 - Present
AGC Networks Inc. June 2012 - April 2014
Arrow S3 October 2010 - June 2012
XETA Technologies, Inc April 2010 - September 2010
Avaya January 2005 - January 2010
Nortel January 2002 - December 2004
Nortel August 1996 - December 2001
Nortel August 1992 - July 1996
Skills
Project Finance, Revenue Recognition, Strategic Planning, Budgets, Organizational..., Telecommunications, Solution Selling, Forecasting, Channel, Wireless, Product Management, Unified Communications, Process Improvement, Managed Services, Avaya, Cross-functional Team..., Mergers, Mergers & Acquisitions, IP, Sales Operations, Financial Reporting, Management, CRM, Salesforce.com, Analysis, Financial Analysis, Leadership, Integration, Finance, Sales Management, Project Planning, Variance Analysis, Sales, Training, Channel Partners, Professional Services, Strategic Partnerships, VoIP, Business Development, Start-ups, Call Centers, Go-to-market Strategy, Networking, Direct Sales, SaaS, Vendor Management, Customer Satisfaction, Business Process..., Telephony, SIP
Education
University of Texas at Dallas - Naveen Jindal School of Management 1993 — 1996
MBA, Business Administration
University of Kentucky 1982 — 1986
BS, Accounting
Flowserve Corporation November 2014 - Present
Arrow S3 July 2014 - November 2014
Arrow S3 July 2013 - July 2014
Arrow S3 October 2012 - July 2013
Genband May 2011 - September 2012
Alcatel-Lucent 2009 - 2011
Alcatel-Lucent 2003 - 2009
Alcatel-Lucent 1999 - 2003
Alcatel-Lucent 1995 - 1999
Alcatel-Lucent 1989 - 1994
Skills
Requirements Analysis, Telecommunications, Integration, Business Analysis, Software Project..., Project Management, Change Management, Cross-functional Team..., Oracle, Business Process, ITIL, Oracle E-Business Suite, Team Leadership, Software Documentation, Strategy, CRM, Outsourcing, Supply Chain, SDLC, Systems Analysis, Oracle Applications, Testing, Project Portfolio..., IT Management, Visio, Management, Program Management, Cloud Computing, Business Process..., IT Strategy, Vendor Management, Software Development, Service Delivery, Team Building, Process Improvement, Agile Methodologies, PMO, Certified Scrum Master..., Scrum, SaaS, Agile Project Management, SharePoint, Salesforce.com, MS Project, SQL, Resource Management
Education
The University of Texas at Arlington - College of Business 1980 — 1984
BBA, Information Systems
RealTime Communications December 2012 - August 2013
Arrow S3 October 2011 - December 2012
RealTime Communications February 2010 - October 2011
Siemens Enterprise Communications October 2001 - March 2009
Siemens Enterprise Networks January 2001 - January 2009
Siemens Enterprise Networks January 1998 - January 2001
Siemens Enterprise Networks January 1995 - January 1998
Siemens Enterprise Networks January 1993 - January 1995
IBM/Siemens Enterprise Networks January 1989 - January 1993
Hughes Research Laboratories April 1986 - September 1989
Skills
Networking, Customer Service, Cisco Technologies, VoIP, Sales, Managed Services, Solution Selling, Wireless, Telecommunications, Project Management, Unified Communications, Selling, Telephony, Cloud Computing, Channel, Professional Services, Contact Centers, Call Centers, Management, Account Management, Business Development, New Business Development, SIP, Sales Operations, Direct Sales, Strategy, Salesforce.com, Sales Process, Enterprise Software, MPLS, SIP Trunking, Pre-sales, Data Center, Avaya, IP, Strategic Partnerships, SaaS, Mobile Devices, Go-to-market Strategy, Ethernet, Sales Presentations, IVR, Sales Engineering, Unified Messaging, Co-location
Education
California State University-Fullerton
NACR November 2014 - Present
Arrow S3 March 2010 - November 2014
Avaya January 2004 - March 2010
Qwest Communications 2002 - 2004
Exodus Communications (Cable & Wireless Company) 2001 - 2002
Enterasys Networks 1999 - 2001
IBM 1982 - 1999
Skills
Avaya, Unified Communications, Call Center, Telecommunications, National Accounts, Quoting, National Account..., Quote, Solution Selling, Networking, IP, Sales, Account Management, Direct Sales, CRM, VoIP, Telephony, Cloud Computing, Professional Services, Call Centers, Enterprise Software, Channel Partners, Customer Satisfaction, Managed Services, Avaya Technologies
Education
Michigan Technological University 1978 — 1982
Bachelor of Science (BS), Engineering
Arrow S3 September 2014 - Present
Arrow S3 December 2007 - September 2014
United Asset Coverage, Inc February 1999 - February 2007
Inter-Track Partners, LLC June 1996 - February 1999
Skills
Sales, Management, Accounting, Organization, Leadership, Team Leadership, Telecommunications, Accounts Payable, Accounts Receivable, Collections, Customer Service, Account Reconciliation, Microsoft Excel, Microsoft Word, Microsoft Office, Dependable Team Player, Oracle, Oracle Discoverer, Customer Retention, Customer Satisfaction, Customer Support, Managerial Skills, VoIP, Data Analysis
Education
Joliet Junior College 1994 — 1997
Associate of Arts and Sciences (AAS), Accounting and Finance
Personiv August 2015 - Present
Corvisa October 2014 - August 2015
Corvisa August 2014 - October 2014
inContact May 2013 - July 2014
inContact May 2013 - July 2013
LiveOps July 2012 - May 2013
Arrow S3 December 2007 - July 2012
NACR December 2003 - December 2006
Syntellect March 2001 - February 2003
Netswork Inc. March 2000 - March 2001
Skills
SaaS, Unified Communications, Solution Selling, VoIP, Telecommunications, Telephony, Cloud Computing, Account Management, Contact Centers, Enterprise Software, Strategy, Sales, Managed Services, Direct Sales, Channel Partners, Leadership, Professional Services, Key Account Management, New Business Development, Creative Problem Solving, SIP, Avaya, Sales Process, Salesforce.com, Management, Business Development, CRM, Call Centers, Offshore Outsourcing, Contact Center...
Education
Grossmont College 1981 — 1982
Business Administration and Management, General
Santa Barbara City College 1979 — 1980
Capstone Intelligent Solutions Limited March 2014 - Present
Arrow S3 September 2007 - February 2014
Commonwealth Communications 2005 - 2007
Knoll August 1998 - September 2005
Skills
Unified Communications, Channel, Data Center, Managed Services, Solution Selling, Telecommunications, SIP, Strategic Planning, Avaya, VoIP, Telephony, IP, Direct Sales, Project Management, Process Improvement, Account Management, Product Management, Cloud Computing, New Business Development, Call Center, Channel Partners, Sales Management, SIP Trunking, Contract Negotiation, Contact Centers, SaaS, Wireless, IVR, Call Centers, Cisco Technologies, Unified Messaging, CRM, Co-location, Ethernet, WAN, MPLS, Sales Operations, Enterprise Software, Pre-sales, Partner Management, Salesforce.com, Networking, Vendor Management, Channel Sales, Strategic Partnerships, T1, Professional Services, Sales Process, Selling, Go-to-market Strategy
Education
Clarkson University 1994 — 1998
BS, Engineering & Management
Aviall, A Boeing Company February 2015 - Present
Hewlett-Packard November 2014 - February 2015
Avaya April 2014 - October 2014
Arrow S3 January 2013 - April 2014
Avaya 2011 - January 2013
Avaya 2009 - 2011
Nortel Networks 2007 - 2009
Nortel Networks 2005 - 2007
Nortel Networks 2004 - 2005
Nortel Networks 2000 - 2004
Skills
Account Management, Client Relations Skills, Customer Service, International Business..., Operations Management, Policy Development, Quality Control, Process Improvement, Systems Analysis, Service Contract, Vendor Management, Project Management, C-Level Presentations, Quality Assurance, Lean Management, Six Sigma, Channel Partners, Business Strategy, Process Management, Business Workflows, SAP, Business Objects, Lean Tools, Microsoft Office, Microsoft Word, Microsoft Excel, Unix, WinRunner, Windows 7, Change Management, Telephony, Telecommunications, Managed Services, VoIP, Avaya, SIP, Unified Communications, IVR, IP, Contact Centers, Business Process, Program Management, Call Centers, Voice Mail, Enterprise Software, Ethernet, IT Strategy, SIP Trunking, Management, Wireless
Education
Texas A&M University 1991 — 1995
Bachelor of Science (BS), Computer Science
LeTourneau University
Master of Business Administration (M.B.A.)
Avaya June 2015 - Present
Esna Technologies August 2014 - Present
Arrow S3 January 2014 - August 2014
Booker Software June 2013 - January 2014
KNC Language School August 2011 - August 2012
Arrow Electronics June 2010 - August 2011
Enterprise Rent-A-Car January 2010 - July 2010
Lucid Entertainment 2007 - 2009
Skills
Account Management, Unified Communications, Managed Services, Solution Selling, New Business Development, Telecommunications, VoIP, Enterprise Software, Marketing, Management, Salesforce.com, Sales, Cloud Computing, Sales Process, Telephony, SaaS
Education
Arizona State University 2007 — 2009
BS, Interdiciplinary Studies, Business & Communications
Oklahoma State University 2005 — 2007
International Business, Spanish
Carroll Senior High School 2001 — 2005
MAXIMUS August 2015 - Present
XPO Logistics, Inc. September 2013 - August 2015
Arrow S3 March 2013 - June 2013
Chapline HR Consulting 2011 - 2013
Charter Communications September 2006 - January 2011
Time Warner Cable January 2006 - September 2006
Time Warner Cable March 1996 - December 2005
Skills
Microsoft Office, PowerPoint, Excel, Visio, PeopleSoft, JD Edwards, Crystal Reports, ADP, Kronos, HR Strategy, HR Policies, Team Building, Leadership Development, Employee Relations, Talent Management, Talent Acquisition, Performance Management, Organizational Change, Compensation, Legal Compliance, Strategic Planning, Change Management, Organizational..., Internal Investigations, Organizational Design, SPHR, HR Solutions, Action Learning, Affirmative Action, Benefits Administration, Employee Recognition, Coaching, Employee Counseling, HR Business Partnering, HR Budgeting, FMLA, ADA, Workers Compensation, Workforce Planning, Telecommunications, Safety Management, Succession Planning, Development Of Policies, Execution Skills, Generalist, Business Metrics, People Management, Operations Management, Workday, Employee Training
Education
The University of Texas at Austin - The Red McCombs School of Business 1998 — 2000
MHRDL, Masters in Human Resource Development Leadership
Mercer University
BA, English, Political Science
PowerDMS February 2015 - Present
PowerDMS January 2014 - Present
PowerDMS January 2013 - December 2013
PowerDMS.com May 2012 - January 2013
PowerDMS December 2011 - May 2012
Arrow S3 August 2004 - December 2011
Rimrock Technologies September 2002 - August 2004
U.S. Virgin Islands June 2001 - June 2002
Ouch.com April 2000 - June 2001
The Coca-Cola Company February 1994 - February 2000
Skills
CRM, Strategic Planning, Management, Sales, Sales Operations, Selling, E-commerce, Negotiation, Salesforce.com, Solution Selling, SaaS, Team Building, Call Center, Project Planning, Managed Services, Cloud Computing, Telecommunications, Process Improvement, Professional Services, Account Management, Business Development, Leadership, Direct Sales, New Business Development
Education
Mercer University - Stetson School of Business and Economics 1996 — 1999
MBA, Managing Information Systems
Kennesaw State University 1992 — 1995
Bachelor, Management
NACR May 2013 - Present
Arrow S3 April 2009 - April 2013
Cashion Fire Department July 2007 - November 2011
Avaya May 2005 - April 2009
Avaya April 2005 - January 2007
Amcat 2002 - 2004
Lucent Technologies / Avaya May 1999 - February 2002
TTS 1996 - 1998
Skills
Pre-Sales Technical..., Solution Architecture, Contact Center..., Contact Center Design, Multi-Channel Contact..., Solution Selling, IVR, ACD, Outbound, SIP, CTI, Avaya, Unified Communications, Human Factors, VoIP, Avaya Aura Contact..., Avaya Experience Portal, Call Centers, Cloud Computing, Telephony, SIP Trunking, Managed Services, Telecommunications, Contact Centers, IP, Professional Services, Video Conferencing, Sales Engineering, MPLS, ISDN, Call Logging, Hosted Services, Cisco Call Manager, Telepresence, WAN, Voice Mail, IP PBX, Ethernet, LAN-WAN, Inbound Marketing, Wireless, H.323, T1, Avaya Technologies
Education
Oklahoma City University 1992 — 1996
BA, Communications
Principia College 1991 — 1993
Esna June 2015 - Present
Esna December 2014 - Present
Arrow S3 2003 - December 2014
Cross Telecom July 2003 - January 2011
City of Manassas Park 2009 - 2011
Matrix Technologies 2001 - 2003
iDEFENSE June 2000 - July 2001
Prince William County Schools 1997 - 2000
Skills
Enterprise Solution..., Solution Development, Business Intelligence, Pre-sales, Process Improvement, Technical Leadership, Value Based Selling, Business Analysis, Business Process..., Vendor Management, Avaya, Unified Communications, Access Control, VoIP, Telephony, SIP, Telecommunications, Managed Services, Call Center, Wireless, IVR, Solution Architecture, Solution Selling, Sales Engineering, Professional Services, Unified Messaging, Data Center, Integration, Program Management, IP, Security, Network Security, Team Leadership, Management, Call Centers, Contact Centers, SIP Trunking, Networking, CRM, CTI, MPLS, SaaS, Cloud Computing, Channel Partners, Direct Sales, Enterprise Software, Cisco Technologies, WAN, Video Conferencing, Leadership
Education
Univeristy of Phoenix
MBA - TM, Technology Management
Virginia Tech
Information Technology
West Virginia Wesleyan College
BA, Eduction
Energy Management Collaborative (EMC) May 2013 - Present
Energy Management Collaborative 2013 - 2014
Energy Management Collaborative 2013 - 2014
Arrow S3 June 2011 - May 2013
Lender Processing Services, Inc. (LPS) March 2010 - June 2011
Harland Clarke October 2004 - June 2009
Liberty Check Printers June 2000 - October 2004
Liberty Check Printers August 1994 - June 2000
Skills
Leadership, Training, Program Management, Telecommunications, Call Centers, Sales, Quality Assurance, Strategic Planning, Negotiation, Customer Service, Microsoft Office, Mergers & Acquisitions, Accounting
Education
Century College 1997 — 1999
Associate of Arts (A.A.), Machine Tool Technology/Machinist
Proofpoint April 2014 - Present
Arrow S3 April 2013 - April 2014
NEC Corporation of America July 2011 - February 2013
Nexus IS January 2010 - May 2011
EMC April 2002 - May 2008
Interwoven Inc., Sunnyvale, California May 2000 - April 2002
Legato Systems March 1997 - May 2000
Enterprise Rent-A-Car February 1994 - February 1997
Skills
Data Center, SAN, VoIP, IT Solutions, Security, Wireless, Converged Networks, Video, Solution Selling, Cloud Computing, SaaS, Software Sales, Cisco, Storage, VAR, Compellent, Managed Services, Virtualization, Account Management, Direct Sales, Channel, Professional Services, Disaster Recovery, New Business Development, Unified Communications, Cisco Technologies, Enterprise Content..., Sales Operations, Enterprise Software, Enterprise Storage, EMC Networker, Enterprise Architecture, Storage Area Networks, Enterprise Consulting, EMC Storage Solutions, Software Industry
Education
San Jose State University 1988 — 1993
Bachelors, Finance
Menlo Atherton High School 1984 — 1987
General
ProSys Information Systems October 2014 - Present
Arrow S3 June 2004 - October 2014
Expanets 2000 - 2004
Lucent Technologies, Inc. 1996 - 2000
Skills
IP, Telecommunications, VoIP, Call Centers, Avaya, Telephony, Unified Communications, IVR, SIP, CTI, Cross-functional Team..., Networking, Avaya Technologies, Project Management, Pre-sales, Managed Services, Project Planning
Education
Central Michigan University
Bachelor of Science in Education
NCR Corporation October 2013 - Present
Arrow S3 October 2012 - August 2013
JC Penney February 2000 - July 2012
Skills
Test Planning, Quality Assurance, Quality Center, QTP, Software Quality..., User Acceptance Testing, SQL, SDLC, Testing, Agile Methodologies, Microsoft SQL Server, Unix, System Testing, Regression Testing, Manual Testing, Test Automation, Test Strategy, Requirements Analysis, DB2, Agile Testing, Test Management, Requirements Gathering, Waterfall, VBScript, Performance Testing, XML, Visio, LoadRunner, Web Services, Scrum
Education
The University of Texas at Arlington
SIGNET Electronic Systems, Inc March 2014 - Present
Ronco Communications July 2013 - February 2014
Arrow S3 August 2010 - June 2013
Shared Technologies 1977 - 2005
Skills
Account Management, Channel, CRM, Direct Sales, Sales Operations, Managed Services, VoIP, Telecommunications, Sales Process, Channel Partners, Salesforce.com, Professional Services, Solution Selling, Business Development, Sales Management, Unified Communications, New Business Development, SaaS, Cloud Computing, Selling, Project Management, Strategic Planning, Enterprise Software, Wireless, Sales
Education
Massachusetts College of Art
Arrow S3 September 2012 - Present
ARROW S3 April 2006 - Present
UAC March 2004 - April 2006
NextiraOne January 2000 - March 2004
Williams Communications October 1997 - January 2000
Nortel December 1995 - October 1997
Pactel May 1985 - December 1995
Pacific Telephone Company (Now AT&T) March 1977 - May 1985
Skills
Program Management, Telecommunications, Customer Relations
Education
Pierce College 1976 — 1976
None
Avaya June 2015 - Present
Arrow S3 January 2011 - May 2015
Verizon Business May 2006 - January 2011
N'compass September 2005 - April 2006
Black Box Network Services January 2004 - September 2005
Williams Communications January 1994 - April 2000
Various Companies January 1980 - December 1993
Skills
Unified Communications, Avaya, Contact Centers, Pre-sales, Cloud Computing, Direct Sales, Unified Messaging, Sales Engineering, Telephony, VoIP, SIP, MPLS, Video, IP, SIP Trunking, Information Technology, ISDN, VMware, Managed Services, Telecommunications..., ACD, Strategic Planning, Cloud Applications, Virtualization, Software Solution..., Microsoft Technologies, Lync, IVR, LAN-WAN, CTI, Professional Services, WAN, Ethernet, Data Center, Telecommunications, Video Conferencing, Consulting, Technical Architecture, Business Strategy, Business Planning, Business Intelligence, Avaya Technologies, Wireless, Solution Selling, Call Centers, Channel Partners, Sales
Education
St. Cloud State University
Arrow S3 September 2014 - Present
Onward Technologies (@Pearson eCollege) April 2013 - September 2014
MNI Deutsche Börse Group August 2009 - March 2013
Alliance Consulting May 2007 - March 2008
Verifichi November 2000 - February 2007
AT&T June 1995 - November 2000
Skills
Scrum, Agile Methodologies, RUP, Program Management, IT Strategy, SDLC, PMP, PMI, Enterprise Architecture, Software Project..., Software Development, Agile Project Management, .NET, Requirements Analysis, Agile, ServiceNow, ITIL Certified, Certified Scrum Master..., RUP Methodologies, Service Operation, CSI, CMDB, Service-Now
Education
Rutgers University-New Brunswick 1991 — 1995
BS, Computer Science
Rutgers University-New Brunswick 1991 — 1995
BS, Chemical Engineering
Arrow Systems Integration January 2014 - Present
Self-Employed January 1995 - Present
Arrow S3 April 2011 - May 2013
Cross Telecom April 2007 - April 2011
Cross Telecom June 2005 - April 2007
Lucent Technologies/Expanets February 1998 - January 2004
African & Afro-American Studies, UNC-CH November 1989 - May 1997
African & Afro-American Studies, UNC-CH November 1989 - May 1997
Skills
Telecommunications, Call Center, Technical Writing, VoIP, Training, Project Management, Vendor Management, Visio, Customer Service, Messaging, Networking, Wireless, System Administration, Call Centers, Editing, Books, Avaya, Troubleshooting, Management, Process Improvement, Process Flow..., Documenation, Technical Support, Program Management, Telephony, Team Leadership, Testing, Salesforce.com, Leadership, Access, Enterprise Software, Customer Satisfaction, Cross-functional Team..., SharePoint, CRM, Coaching, Consulting, Sales
Education
University of North Carolina at Chapel Hill 1984 — 1996
B.A., M.I.S.
Plymouth High School
Arrow Systems Integration June 2009 - Present
Arrow S3 2011 - 2014
Cross Telecom June 2009 - May 2011
Avaya October 2000 - June 2009
Avaya 2001 - 2009
Lucent Technologies / Avaya 1995 - 2000
AT&T September 1974 - 1995
Skills
Avaya, Telephony, ACD, Contact Centers, Unified Communications, IVR, Network Engineering, Escalation, VoIP, Voice Mail, Inbound Marketing, Quote, CTI, SIP Trunking, Managed Services, Switching, Information Systems, Selling, Telecommunications, Call Centers, SIP, Unified Messaging, Video Conferencing, IP, Solution Selling, LAN-WAN, T1, Program Management, ISDN, Ethernet, H.323, Professional Services, Hosted Services, IP PBX, Telepresence, TDM, Avaya IP Telephony, MPLS, Call Logging, Sales Engineering, WAN, Call Center, Cabling, Avaya Technologies, Co-location, Wireless, Sales, Channel Partners, Collaboration Solutions
Education
University of Illinois at Urbana-Champaign 1970 — 1974
Elementary Education and Teaching
The Via Group, Inc. January 2015 - Present
Arrow S3 October 2013 - December 2014
Cross Telecom 2005 - December 2014
Arrow Electronics 2005 - December 2014
Skills
VoIP, Contact Centers, Vendor Management, SIP, Avaya, T1, IP, Telephony, Telecommunications, Unified Communications, SIP Trunking, Managed Services, Switches, IVR, Cisco Technologies, ISDN, Video Conferencing, Pre-sales, Unified Messaging, Solution Selling, Call Centers, Wireless, Sales Engineering, Ethernet, Cloud Computing, WAN, Data Center, MPLS, Enterprise Software, Professional Services, Voice Mail, Avaya Technologies, LAN-WAN
Education
University of Arkansas at Little Rock 1985 — 1988
Arrow S3 June 2006 - July 2013
Haggar Clothing Co. March 2005 - June 2006
Sterne Agee and Leach, Inc. March 2004 - February 2005
Education
Auburn University 1995 — 2001
Bachelor’s Degree, Finance
Arrow Systems Integration January 2013 - Present
Arrow S3 May 2011 - January 2013
Cross Telecom September 2006 - May 2011
Lawson Software October 2000 - September 2006
Apogee Enterprises, Inc. April 1998 - September 2000
Air Products and Chemicals 1981 - 1998
Ingersoll Rand 1976 - 1981
Skills
Strategic Partnerships, Executive Management, Financial Analysis, Financial Modeling, Corporate Finance, Business Operations, Acquisition Integration, Mergers & Acquisitions, Strategic Planning, Cross-functional Team..., Strategy
Education
Lehigh University 1982 — 1985
MBA
The College of New Jersey 1974 — 1978
Bachelor of Science (B.S.), Accounting/Finance
NACR January 2015 - Present
Arrow S3 August 2005 - October 2014
Cross 2005 - June 2007
Expanets 2000 - 2005
Lucent Technologies February 1996 - January 2000
Lucent Business Solutions 1995 - 2000
AT&T February 1992 - January 1996
Skills
Avaya, Telephony, Unified Communications, VoIP, IVR, SIP, Telecommunications, ACD, CTI, Managed Services, Contact Centers, Call Center, IP, Voice Mail, Wireless, Sales Engineering, MPLS, Solution Selling, Pre-sales, T1, Call Centers, SIP Trunking, Vendor Management, ISDN
Education
Glendale Community College 1972 — 1976
CVHS
Arrow Systems Integration January 2015 - Present
Arrow S3 January 2012 - December 2014
Arrow S3 April 2008 - December 2011
Cross Telecom August 2005 - April 2008
National Grid January 2003 - August 2005
Avaya January 2001 - January 2003
Welch Allyn February 1985 - January 2001
Skills
Avaya, APDS - Unified..., APDS - Avaya Data..., VoIP, SIP, SIP Trunking, Contact Center, UC, Mobility Solutions, Unified Messaging, Unified Communications, Solution Architecture, Contact Centers, Telecommunications, Solution Selling, Sales Engineering, Pre-sales, Managed Services, IVR, Direct Sales, ACD, Enterprise Software, CTI, Solutions Marketing, TDM, Hosted Services, Call Logging, Leadership, Professional Services, Telephony, IP PBX, Wireless, WAN, T1, Channel Partners, ISDN, Video Conferencing, Networking, Cisco Technologies, IP, Call Centers, Network Architecture, Data Center, H.323, Cloud Computing, SaaS, Voice Mail, Switches, MPLS, LAN-WAN
Education
Syracuse University 1987 — 1992
State University of New York College at Potsdam 1980 — 1984
Bachelor of Arts, Computer Science
Arrow S3 January 2014 - Present
Arrow S3 (formerly Cross Telecom) November 2011 - December 2013
Cross Telecom 2003 - November 2011
Avaya May 1996 - May 2003
Skills
Managed Services, Unified Communications, IVR, Solution Selling, Sales Management, Avaya, SIP, Telecommunications, Contact Centers, Channel Partners, VoIP, Channel, Strategic Planning, Telephony, Call Centers, Call Center, Sales Process, CTI, Video Conferencing, ACD, Account Management, SIP Trunking, Professional Services, Pre-sales, Selling, Unified Messaging, Direct Sales, IP, Ethernet, Enterprise Software, LAN-WAN, Wireless, Co-location, Data Center, Cloud Computing, Sales Engineering, T1, SaaS, WAN, Salesforce.com, Hosted Services, Cisco Technologies, Networking, Go-to-market Strategy, Call Logging, Network Design, Network Architecture, Strategic Partnerships, Mobile Devices, Virtualization
Education
University of Pittsburgh 1986 — 1990
Bachelor of Arts (B.A.), Business and Political Science
Waubbonsie Valley High School 1982 — 1986
Arrow S3 January 2012 - Present
Cross 2006 - 2012
Avaya 2004 - 2006
Lucent Technologies 1996 - 2001
AT&T 1985 - 1996
Skills
Direct Sales, Unified Communications, Avaya, VoIP, Managed Services, Go-to-market Strategy, Wireless, Salesforce.com, Solution Selling, Sales Management, Professional Services, Channel, Telephony, Account Management, IP, SaaS, Cloud Computing, Telecommunications, Sales Operations, SIP, Call Centers, Channel Partners, Contact Centers, Strategic Partnerships, New Business Development, Sales Process, SIP Trunking, IVR, Sales, Unified Messaging, Video Conferencing, MPLS, Co-location, Data Center, Sales Engineering, ACD, Pre-sales, T1, WAN, Cisco Technologies, Ethernet, Avaya Technologies
Education
Elmhurst College 1985 — 1992
NIC Partners September 2012 - Present
Arrow S3 June 2010 - September 2012
Standard Tel Networks October 2007 - June 2010
Mitel 1992 - 2007
Siemens Tel Plus January 1988 - December 1991
Executone 1980 - 1987
Skills
VoIP, Telecommunications, Unified Communications, Channel Management, Managed Services, Telephony, SIP Trunking, IP, IVR, Channel, Call Center, Solution Selling, SIP, Wireless, Direct Sales, Consultative Selling, Sales Management, ACD, Mobile, Professional Services, Virtualization, Avaya, SaaS, CXO level engagement, Salesforce.com, Mobile Devices, Selling, Cisco Technologies, Cisco Call Manager, Contact Centers, Data Center, Cloud Computing, Sales, Management, Call Centers, Channel Partners, Enterprise Software, Sales Process, LAN-WAN, Co-location, MPLS, Account Management, Ethernet, Go-to-market Strategy, Video Conferencing, WAN, Pre-sales, Sales Engineering, Strategic Partnerships, Networking
Education
University of Massachusetts Dartmouth 1976 — 1980
Bachelor of Science, Business Management
Arrow S3 April 2007 - Present
Education
Texas A&M University 1978 — 1981
Arrow S3 January 2013 - Present
Avaya January 2010 - December 2012
Nortel 1998 - 2009
MCI-WorldCom March 1994 - November 1998
Racal Datacom April 1992 - March 1994
Skills
SIP, Switches, IP, Unified Communications, Ethernet, Telecommunications, WAN, VoIP, Enterprise Software, Telephony, Wireless, Cloud Computing, Cisco Technologies, Managed Services, Data Center, Voice & Data Convergence, H.323, MPLS, TDM, LAN-WAN, Avaya, Network Architecture, QoS, Network Design, CTI, Disaster Recovery, SIP Trunking, Unified Messaging, IVR, Solution Selling, Routing, Call Centers, TCP/IP, Pre-sales
Education
North Carolina State University 1972 — 1974
888VoIP January 2014 - Present
Time Warner Cable Business Class December 2012 - January 2014
Arrow S3 August 2010 - August 2012
Ronco Communications May 2003 - August 2010
Ronco Communications October 2002 - May 2003
Skills
Solution Selling, Unified Communications, VoIP, Telecommunications, Managed Services, Telephony, Account Management, Networking, Sales, Avaya, SIP, New Business Development, Selling, B2B, Business Development, Marketing, MPLS, IVR, Leadership, Direct Sales, Customer Service, Strategy, Cold Calling, Business Relationship..., Integration, Federal Government Sales, Nortel, IP Phones, IP PBX, Key Systems, Building Relationships, Achieving Results, Sports Management, Account Executives, Norstar, 3CX, Telecommunications Sales, Voice Communications, Telecom Infrastructure, Telephone Systems, PBX, Customer Oriented, NCAA Compliance
Education
Mercyhurst University 1997 — 2001
BA in Business Marketing, BA in Sports Marketing
ArrowSI July 2015 - Present
ArrowSI August 2012 - Present
Shared Technologies December 2010 - August 2012
Arrow S3 2012 - 2012
Shared Technologies March 2007 - December 2010
Shared Technologies April 1988 - March 2007
United Asset Coverage June 2006 - February 2007
Skills
Avaya, IVR, Voice Mail, SIP, Call Center, Managed Services, VoIP, IP, Unified Messaging, Telecommunications, Unified Communications, Telephony, T1, ACD, ISDN, SIP Trunking, Vendor Management, LAN-WAN, WAN, Ethernet, Routing, H.323, Wireless, Contact Centers, Technical Support, TDM, Network Design, PRI, Call Centers, TCP/IP, Sales Engineering, Cabling, Broadband, Computer Network..., SS7, Co-location, Troubleshooting, MPLS, Data Center, IP PBX, CTI, Routers, Switches, Cisco Technologies, Avaya Technologies, ATM networks, Professional Services, QoS, Video Conferencing, Hosted Services
Education
University of Illinois at Urbana-Champaign
Organizing Principals, LLC March 2007 - Present
WellStar Health System April 2011 - Present
Arrow S3 April 2011 - Present
PMTelco September 2007 - Present
HCC Life Insurance Company August 2007 - Present
Cobb County September 2003 - Present
Cross Telecom June 2005 - November 2006
Viable Resources April 2004 - May 2005
Avaya July 2000 - December 2002
Lucent Technologies February 1998 - June 2000
Skills
Telecommunications, VoIP, Call Centers, Solution Selling, Managed Services, Telephony, Wireless
Education
Georgia Institute of Technology 1980 — 1985
Bachelor of Science (BS)
Arrow S3 April 2007 - Present
Black Box Network Services January 2001 - April 2007
Skills
Telecommunications, Avaya, Account Management, Sales, Unified Communications, Managed Services, VoIP, Solution Selling, Telephony, Direct Sales, Wireless, Call Centers, IP, SIP, Channel Partners, SaaS, MPLS, Cloud Computing, Professional Services, Salesforce.com
Education
Texas A&M University
Bachelor of Business Administration, Management
University of Houston 1975 — 1978
1975-78, transferred to A&M, Business Management
NCR Corporation October 2013 - Present
Arrow S3 November 2011 - September 2013
Siemens Enterprise Communications October 1996 - November 2011
Siemens 1996 - November 2011
Skills
Telecommunications, VoIP, Troubleshooting, Cisco Technologies, Certified Siemens..., Siemens HiPath 4000, Siemens HiPath 3000, Siemens HiPath Trading..., Cisco Certified...
Education
University of Delaware 1976 — 1980
BS, Agricultural Economics
TeleCommunication Systems, Inc. October 2013 - Present
Arrow S3 June 2013 - October 2013
Avaya July 2008 - June 2013
Avaya January 2007 - June 2008
Avaya July 2006 - January 2007
NICE Systems June 2004 - June 2006
NICE Systems January 2002 - June 2004
Avaya April 2000 - December 2001
Rhythms NetConnections 1999 - 2000
Education
Colorado Christian University 2014 — 2016
Master of Business Administration (M.B.A.)
Community College of Aurora 2009 — 2010
Linux/UNIX Administrator Certificate, IT
Metropolitan State University of Denver 1993 — 1998
Bachelor of Science, Business Management
Doherty High School 1989 — 1993
Diploma, High school
Arrow S3 October 2005 - Present
Shared Technologies September 2006 - August 2011
Williams Communications 1991 - 2005
RCA Telephone Systems 1978 - 1991
Skills
Telecommunications, VoIP, Call Center, Unified Communications, Telephony, Solution Selling, Account Management, Direct Sales, Channel, Sales Management, New Business Development, Managed Services, Avaya, Contract Negotiation, Wireless, Vendor Management, Strategic Partnerships
Education
State University of New York College at Brockport 1976 — 1978
Bachelor of Science (BS)
Arrow S3 December 2011 - September 2012
NCM International 2009 - 2010
EmblemHealth ( GHI Group Health Inc ) October 2006 - November 2009
Simens 1998 - 2006
Siemens Enterprise Communications/IBM June 1982 - September 1998
Siemens Enterprise Communications 1982 - 1998
Skills
Vendor Management, Agile Methodologies, VoIP, Switches, Call Center, Troubleshooting, Telephony, SIP, XP, CTI, Voice Mail, Outsourcing, Unified Communications, Project Planning, Routing, CRM, System Administration, IT Strategy, Avaya, Telecommunications, Contact Centers, Project Management, Management, Business Analysis, Managed Services
Education
Siemens/Rolm/IBM/Gencys 1984 — 2007
Voice and Data
Northeastern University 1980 — 1985
2 years, Computer Sience
Computer Science at Northeastern University in Boston Mass 1980 — 1985
Computer Science, Computer
United State Airforce 1974 — 1976
2 years, Radio and Radar
College of Air Force 1971 — 1975
Bachelor degree in Electronic, Computer Science; Electronics and Communications
The George Washington University
Certification, Certifications of Managing Projects in Organizations
Arrow S3 October 2006 - Present
Skills
Unified Communications, Managed Services, Solution Selling, Telephony, Direct Sales, VoIP, Telecommunications, Wireless, Account Management, Call Centers, SIP, Avaya, IP, Channel Partners, Project Management, B2B, Basketball Coaching, Cisco Technologies, Selling, SaaS, Sales, Data Center, SIP Trunking, Sales Process, Sales Management
Education
University of North Texas 1987 — 1991
Marketing, Sales Management
TEKsystems February 2015 - Present
Arrow S3 October 2012 - February 2015
Cross Telecom October 2006 - October 2012
McData Corporation February 2006 - October 2006
Avaya July 2003 - February 2006
Avaya July 2001 - July 2003
Skills
Telephony..., VoIP Telephony Skills, Troubleshooting Skills, Project Coordination..., Project Management..., Verbal Communications..., Written Communications..., Sales/Design..., Operations Manager..., MS Word, MS Excel, MS Outlook, MS Power Point, MS Visio, Avaya Site..., Provision, Telephony Traffic..., People Manager Skills, Avaya, Telephony, Troubleshooting, Avaya Aura, Project Management, Technical Support, Project Coordination, ACD, Networking, IVR, Avaya Technologies, IP, Telecommunications, VoIP, SIP, Wireless, Unified Communications, WAN, Call Centers, Visio
Education
Front Range Community College 1975 — 1983
Didn't complete, Associate of SCience
United Electronics Institute 1966 — 1968
Diploma, Electronic Technician
Arrow S3 April 2006 - Present
Black Box Network Services 2005 - 2007
NextiraOne 2002 - 2006
Williams Communications 1998 - 2002
Skills
Managed Services, Unified Communications, Avaya, IP, Unified Messaging, Telecommunications, Telephony, VoIP, Solution Selling, SIP, MPLS, Enterprise Software, Sales Engineering, Contact Centers, Wireless, IVR, Channel Partners, Call Centers, Professional Services, TDM, Ethernet, WAN, Video Conferencing, ACD, LAN-WAN, CTI, SIP Trunking, T1, Cabling, Cloud Computing, Pre-sales, Switches, Network Architecture, IP PBX, Product Management, Sales Process, Voice Mail, Integration, Network Design, Hosted Services, PRI, Direct Sales
Education
State University of New York College at Buffalo 1982 — 1984
Bachelor's of Science, Criminal Justice
Daemen College 1980 — 1981
Physical Therapy
Arrow S3 April 2006 - Present
United Asset Coverage June 2005 - April 2006
NextiraOne January 2003 - June 2005
Skills
Contract Negotiation, Customer Relations, Problem Solving, Customer Service, Telecommunications, Operations Management, Excel, Microsoft Office, Cabling, Team Building, Inventory Management, Administration, Troubleshooting
Education
Iona College
BBA, Management
Arrow S3 August 2011 - Present
Shared Technologies October 2004 - August 2011
Quantum Corp 1998 - 2001
Williams Communications Foster City 1994 - 1998
Education
Chabot College 1980 — 1984
AA, General Education
Arrow Electronics April 2015 - Present
Arrow S3 August 2010 - Present
MCI / Worldcom March 1981 - June 2002
Skills
Management, Call Center, Facilities Management, Process Improvement, Operations Management, Telecommunications, Customer Service, Inventory Management, Project Management, Program Management, Team Building, Leadership, Sales Management, Telephony, Strategic Planning, Call Centers, Account Management, Customer Satisfaction, Budgets, Vendor Management, Team Leadership, Direct Sales, Business Development, Avaya, Sales Operations, Unified Communications, Cross-functional Team..., Forecasting, Troubleshooting, Training, Contract Negotiation, New Business Development, VoIP, Change Management, Product Management, Sales Process, Salesforce.com, Solution Selling, Negotiation, CRM, Wireless, Managed Services, ACD, Selling, Professional Services
Education
Northern Virginia Community College 1978 — 1979
Music, Business Administration
Versatech Solutions January 2014 - Present
Arrow S3 July 2000 - January 2014
GTE July 1997 - July 2000
Skills
Avaya CS1K UCM..., Avaya Call Pilot..., Avaya Aura Contact..., AVST CallXpress..., Telecommunications, SIP, Avaya Technologies, Call Centers, Contact Centers, Avaya, Meridian Mail, SIP Trunking, Telephony, Nortel Meridian, Voice Mail, VoIP
Education
Angelo State University 1985 — 1993
Bachelor's degree, Psychology / Biology
Arrow S3 April 2012 - Present
Shared Technologies April 1998 - Present
Shared Technologies/Other 1998 - Present
Arrow S3 April 2012 - February 2013
ACNielsen February 1985 - March 1995
Skills
Telephony, Unified Communications, VoIP, Avaya, Telecommunications, Voice Mail, T1, ACD, IP, ISDN, Wireless, Cabling
Education
University of Mississippi 1980 — 1984
Bachelor of Arts, Broadcast Journalism and English
Arrow S3 December 2009 - Present
Voice & Data Networks, Inc. August 2008 - April 2009
Cross Telecom September 2001 - May 2008
Avaya January 1991 - June 2001
Lucent Technologies 1996 - 1999
Skills
CompTIA Network+, Telephony, Avaya, IVR, Unified Communications, Sales Engineering, VoIP, Enterprise Software, Call Centers, T1, Contact Centers, Voice Mail, IP, Telecommunications, SIP Trunking, Wireless, Modular Messaging, CTI, Troubleshooting
Education
University of Minnesota-Twin Cities 1970 — 1974
BA, Psychology
Estech Systems, Inc. (ESI) November 2014 - Present
Arrow S3 July 2012 - November 2014
Fujitsu May 2011 - July 2012
Securus Technologies April 2010 - May 2011
APR Consulting January 2008 - April 2010
PFSWeb July 2007 - January 2008
Frisco OBGYN November 2006 - July 2007
Golftournament.com February 2005 - October 2006
Skills
Troubleshooting, Telecommunications, IP PBX, TCP/IP, VLAN, VoIP, Networking, Windows 7, Wireless Networking, Windows, Technical Support, VPN, DHCP, VMware, RDP, Wireless LAN Controller, Access Points, Network Security, Computer Hardware, Microsoft Office, Outlook, Active Directory, Call Centers, Windows Server, Servers, SharePoint, Adobe Acrobat, Software Documentation, Technical Documentation, HTML
Education
Collin County Community College 2003 — 2010
Associates, Various
Plano Senior High School 1998 — 2002
Diploma, Various
Avigilon July 2015 - Present
DRS Technologies, Inc. April 2012 - July 2015
Salem Communications - KVCE AM 1160 (as independent contractor) November 2014 - May 2015
Arrow S3 November 2007 - March 2012
University of Notre Dame Office of Residence Life and Housing May 2006 - May 2007
University of Notre Dame April 2006 - May 2007
University of Notre Dame April 2005 - May 2006
Skills
Networking, Telecommunications, VoIP, Security, Integration, PHP, MySQL, C++, Avaya, SIP Trunking, Cloud Computing, Wireless, IP, Troubleshooting, Customer Support, Technical Support, Technical Documentation, End-user manuals, Salesforce.com, ONVIF, XML, Wireshark, HTML, CSS, JavaScript, WordPress, Linux, Cisco, SIP, Cisco Technologies
Education
University of Notre Dame 2003 — 2007
B.S., Computer Engineering
Jesuit Dallas 1999 — 2013
High School
Unify February 2014 - Present
Arrow S3 November 2010 - February 2014
Siemens Enterprise Communications October 2005 - March 2009
Verint December 2004 - September 2005
Aspect Communications November 1997 - April 2000
Skills
Unified Communications, Telephony, VoIP, Solution Selling, Call Center, Professional Services, Managed Services, Telecommunications, Channel, Direct Sales, Salesforce.com, Account Management, Enterprise Software, Sales Process, Customer Satisfaction, Lead Generation, Business Development, Leadership, Contact Centers, Product Management, Sales Operations, Selling, Cross-functional Team..., Ethernet, Video Conferencing, Team Leadership, Pre-sales, Contract Negotiation, Call Centers, Sales Engineering, Customer Retention, IVR, IP, Key Account Management, Sales, Cisco Technologies, CRM, Networking, Customer Experience, Product Marketing, Integration, Strategic Partnerships
Education
University of North Carolina at Chapel Hill 1978 — 1982
BS, Industrial Relations
Arrow S3 October 2007 - Present
NEC Unified Solutions January 1997 - October 2007
Skills
Telephony, Enterprise Software, Unified Communications, IP, Managed Services, SIP, Wireless, Pre-sales, VoIP, IVR, Avaya, Telecommunications, Cloud Computing, Cisco Technologies, Call Centers, Unified Messaging, Voice Mail
Education
University of Iowa - Henry B. Tippie College of Business 2000 — 2004
Management Information Systems
Telserv February 2014 - Present
Arrow S3 April 2008 - February 2014
Summatis Communications 2005 - 2008
Nortel 1995 - November 2005
Nortel 1992 - November 1995
Skills
Unified Communications, VoIP, Telephony, Managed Services, Telecommunications, Avaya, Channel, Wireless, Call Center, IP, SIP, Hosted Services, Call Centers, MPLS, Solution Selling, Ethernet, Professional Services, Business Development
Education
Roger Williams University
Marketing, Business
ArrowSI April 2014 - Present
Arrow S3 October 2011 - Present
Siemens Enterprise Communications February 1984 - October 2011
Siemens Enterprise Communications January 1984 - October 2011
Skills
IP, SIP, Telephony, Call Center, VoIP, ACD, CTI, Contact Centers, GSM, Switches, Direct Sales, Disaster Recovery, Call Centers, Network Architecture, LAN-WAN, Avaya, LTE, Ethernet, IVR, Cisco Technologies, Integration, Wireless, Professional Services, Data Center, Network Design, Vendor Management, Technical Support, Unified Messaging, MPLS, WAN, Mobile Devices, SaaS, Cabling, Product Management, Pre-sales, Video Conferencing, System Deployment, TCP/IP, Channel, Troubleshooting, Solution Selling, Channel Partners, Telecommunications, Managed Services, Unified Communications, Management, Cloud Computing
Education
Queens College 1974 — 1976
Avaition high school 1970 — 1974
study aviation mechanical/aircraft
IR April 2012 - Present
Arrow S3 2010 - 2012
Education
Georgia Tech 1975 — 1980
Vanderbilt University - Owen Graduate School of Management
Arrow S3 March 2013 - Present
Support Solution October 2011 - August 2012
Costco June 1995 - April 2008
Skills
Windows Server, System Administration, Linux, Troubleshooting, Servers, DNS, Windows, Microsoft Office, Virtualization, SQL, MySQL, Windows 7, DHCP, VMware ESX, Operating Systems, Security, Apache, Computer Hardware, Network Security, TCP/IP, Cisco Technologies, Red Hat Linux, IIS, Citrix, Customer Service, Bash, Networking, Active Directory, VMware, Network Administration, HTML, Project Management, XP, Firewalls, Data Center
Education
Estrella Mountain Community College 2010 — 2012
AAS Linux Networking Administration, RHEL Linux
Estrella Mountain Community College 2010 — 2012
AAS Cisco Networking Technology, Cisco CCNA level Network Administration
Arizona State University 2001 — 2003
Computer Systems Engineering
Dunlap & Kyle November 2013 - Present
Sonexus Health February 2013 - November 2013
Arrow S3 January 2008 - February 2013
Skills
Integration, SSRS, SQL, Visual Studio, SDLC, Microsoft SQL Server, Requirements Analysis, Software Development, Databases, Web Services
Education
University of North Texas 1979 — 1983
BBA, Business Computer Information Systems
Microsoft Certification
MCAD / MCSD
Unify , formerly Siemens Enterpise Communications October 2013 - Present
Arrow S3 May 2011 - August 2013
Netversant December 2009 - May 2011
Ensure Technologies March 2003 - December 2008
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Research, PowerPoint, Writing, Problem Solving, Budgeting, Administration, Strategic Planning, Telecommunications, Managed Services, Unified Communications, Budgets, Solution Selling, VoIP, Sales, Avaya, Account Management, Wireless, Contract Negotiation, Call Centers, IP, Direct Sales, Telephony
Education
University of Houston-Downtown 1977 — 1980
Business
San Jacinto College 1974 — 1975
Computer Science/ET
Arrow S3 October 2011 - April 2013
Shared Technologies November 1994 - October 2011
JWP Telecom November 1991 - November 1994
AIM Telephones ( former Gray Communications) January 1983 - November 1991
Skills
Wireless, Unified Communications, IVR, Call Centers, VoIP, CTI, Security, Managed Services, Product Management, Troubleshooting, Telephony, Contact Centers, Solution Selling, Avaya, MPLS, Operations Management, Integration, Telecommunications, Process Improvement, Customer Satisfaction, Management, Vendor Management, Sales Management, Salesforce.com, Direct Sales, SIP, IP, Cabling, LAN-WAN, Data Center, Network Design, SaaS, Business Development, Team Leadership, Account Management, Cisco Technologies, T1, Ethernet, Professional Services, Sales Operations, ISDN, ACD, Channel Partners, WAN, Networking, Call Center, Customer Service, Switches, Cloud Computing, Video Conferencing
Education
Pittsburgh Technical Institute 1976 — 1978
Associate's degree, Eletronic
Arrow S3 September 2010 - June 2013
Shared Technologies August 2007 - September 2010
Skills
Java, Quality Assurance, QTP, Test Automation..., OOP, Telecommunications, VoIP, Integration, Cloud Computing, Avaya, Unified Communications, Telephony, Software Development, Data Center, Requirements Analysis, Switches, VMware, SaaS, Visio, Virtualization
Education
UTD 1998 — 2002
Bachelor of Science (BS), Computer Science
Vision Technology Services September 2013 - Present
Arrow S3 April 2006 - July 2013
Skills
Voice Mail, IVR, VoIP, Data Center, ACD, ISDN, Managed Services, SIP Trunking, Avaya, T1, Call Logging, Unified Communications, SIP, Telecommunications, IP, Unified Messaging, Avaya Communication..., Telephony, Contact Centers, H.323, Solution Selling, Modular Messaging, Sales Engineering, Session Border..., Call Routing, Frame Relay, Audix, Lync, IP PBX, Enterprise..., Avaya IP Telephony, Cabling, PSTN, Ethernet, Video Conferencing, WAN, Hosted Services, LAN-WAN, Media Gateways, Avaya AES
Education
Northern Arizona University 1974 — 1978
Arrow S3 February 1999 - January 2014
Vision Communications 1997 - January 1999
UCS/BellSouth Communications/Wiltel July 1984 - 1997
Skills
SIP, Telephony, VoIP, Cabling, Unified Communications, Switches, ACD, NEC Switches, Nortel switches, Mitel Switches, T1, Voice Mail, IVR, SIP Trunking, ISDN, Unified Messaging, Provisioning, IP
Education
Oral Roberts University 1975 — 1977
Arrow S3 January 2012 - Present
Arrow Electronics January 2012 - Present
ArrowS3 2011 - Present
KAISERComm February 2008 - January 2012
Skills
Unified Communications
Education
University of Minnesota-Twin Cities
Bachelor or Arts, Psychology
American Red Cross January 2013 - Present
Arrow S3 2012 - September 2012
Enterprise Rent-A-Car August 2006 - October 2011
Education
Luther College 2002 — 2006
Bachelor's degree, Business Management and Communications
Arrow S3 July 2011 - April 2014
Cross Telecom January 2010 - July 2011
Cross Telecom March 2008 - December 2009
Wells Fargo August 2000 - March 2008
Skills
General Ledger, Project Accounting, SOX Compliancy, Sales Operations, GAAP, Account Reconciliation, Accruals, Financial Audits, Cash Management, Fixed Assets, Cash Flow, Journal Entries, Great Plains Software, Cost Accounting, Revenue Recognition, Pivot Tables, Invoicing, Variance Analysis, Bank Reconciliation, Internal Controls, Sarbanes-Oxley, Hyperion Enterprise, Financial Analysis, JD Edwards, Accounting
Education
Minneapolis Business College
Associate's degree, Accounting
Arrow S3 May 1978 - Present
Lifespan 1978 - Present
Skills
VoIP, Avaya, Troubleshooting, Switches, Cisco Technologies, Telecommunications, IP, Telephony, Call Centers, Unified Communications, Voice Mail, T1, Wireless, Cabling, Software Installation, Networking, ACD, LAN-WAN, Network Administration, Computer Hardware
Education
U.S. Air Force Institute of Technology 1976 — 1977
Telecommunications Technology/Technician
Smithfield, RI 1968 — 1971
Arrow S3 July 2006 - Present
NextiraOne January 1985 - May 2006
Skills
Project Management, Customer Service, Telephony, Avaya, Call Center, Ethernet, T1, Voice Mail, ACD, Telecommunications, Unified Communications, Cisco Technologies, Wireless, Troubleshooting, Servers, Call Centers, Security, Cabling, DS3, DSL, ISDN, Cat5, ADSL, Adtran, Fiber Optics, TDM, Coax, Structured Cabling, POTS, Meridian, Avaya Site..., Avaya Technologies
Education
University of Miami - School of Business
Telecommunications Management
Arrow S3 January 2004 - Present
Avaya, Lucent, AT&T September 1992 - December 2003
Education
Our Lady of the Lake University
Accounting, Ecomonics, and English
Arrow S3 Warehouse Associate LeadArrow ElectronicsJuly 1996 - March 2014
Arrow Electronics February 2000 - April 2001
Skills
Sales, Management, Problem Solving
Education
South Mountain Community College 1989 — 1990
Certificate in Personal Growth, Strategies for College Success, A
Skycom Global May 2014 - Present
Arrow S3 May 2008 - Present
Education
New York Institute of Technology 1980 — 1984
Bachelor's Degree, Electrical and Electronics Engineering
Scarsdale Security Systems July 2013 - Present
Arrow S3 October 2000 - April 2013
Williams Communications September 1998 - October 2000
Skills
Access Control, Security, CCTV, Troubleshooting, Alarm Systems, Cabling, IP, Telecommunications, Surveillance, Intrusion Detection
Education
The College of Westchester 1988 — 1990
Associate's degree, Computer Systems, Management Applications
Herbert H Lehman HS
Arrow S3 January 2004 - Present
Cross Telecom January 2004 - October 2011
Avaya January 1998 - March 2002
Skills
VoIP, Managed Services, Telecommunications, Call Centers, Solution Selling, Professional Services, Wireless, Proposal Writing, Vendor Management, Technical Writing
Education
Metropolitan State University of Denver 1967 — 1972
Bachelor of Arts (B.A.), History
Arrow S3 August 1998 - Present
Skills
Telecommunications
Education
Ball State University 1976 — 1979
Arrow S3 Field Service TechnicianArrow ElectronicsMay 1986 - January 2014
Arrow Electronics 1986 - 2014
Skills
PABX Systems, Field Installation, Field Service, Customer Service, Customer Experience
Education
Porter and Chester Institute of Stratford 1985 — 1986