Arrowhead Credit Union
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Arrowhead Credit Union Employees
Atchison Preparatory Academy May 2012 - Present
The finest of the Wheat Community Church February 2012 - Present
San Bernardino County Superintendent of schools December 2007 - Present
Bethlehem Temple Community Church September 2004 - February 2012
Arrowhead Credit Union November 2006 - February 2007
McDonald's Corporation January 2006 - July 2006
Skills
Teaching, Customer Service, Financial Analysis, Financial Reporting, Supervisory Skills, Entrepreneurship..., Marketing Communications, Goal Oriented, Dependency, Business Correspondence, Corporate Communications, Internal Communications, Community Development, Advertising, Regulatory Reporting, Project Facilitation, Public Speaking, Non-profits, Nonprofits, Training, Staff Development, Leadership Development, Dependency Management, Budgets, Entrepreneurship, Research, Fundraising, Coaching, Community Outreach, Project Management
Education
Azusa Pacific University 2013 — 2015
Bachelor's degree, Developmental and Child Psychology
Rancho Cucamonga High School 2002 — 2006
High School Diploma
Arrowhead Credit Union May 2013 - Present
Falken Tire Corporation July 2011 - Present
American First Credit Union May 2008 - July 2011
Consumer Credit Counseling Services of Orange County January 2006 - September 2008
SchoolsFirst Federal Credit Union 2001 - 2008
Bank of America 1991 - 2001
Skills
Sales Management, Team Building, Project Management, Sales, Customer Service, Branch Management, Customer Service..., Process Improvement, Business Development, Board of Directors, Management
Education
University of California, Santa Cruz
ISU INSURANCE SERVICES-CORMARC TASMAN January 2015 - Present
Sweet Smile Cakes September 2009 - January 2015
Justice Insurance Services April 2014 - December 2014
Atchley Insurance Services February 2010 - April 2014
Atchely Insurance Services February 2010 - March 2014
Sawyer Cook Co March 2007 - January 2010
Arrowhead Credit Union 2007 - 2010
Hub International Insurance Company June 2003 - March 2007
Hub International April 2002 - February 2007
GE Capital Insurance Agency October 1997 - October 2002
Skills
Customer Service, Microsoft Office, Word, Excel, Customer Relations, Microsoft Word, Budgets, Microsoft Excel, Underwriting, New Business Development, Sales, Sales Management, Selling, Training, Marketing, Insurance, Strategic Planning, Marketing Strategy, Life Insurance, Property
Education
Pennsylvania College of Technology 2006 — 2008
Bachelor of Science (BS), Landscape design
Pennsylvania College of Technology
Landscape Design
Wells Fargo Home Mortgage November 2012 - Present
Rancho Cucamonga ACE Softball January 2010 - May 2014
Wells Fargo Home Mortgage February 2010 - November 2012
Wells Fargo Home Mortgage January 2005 - February 2010
Wells Fargo Bank January 2003 - January 2005
Arrowhead Credit Union January 2003 - January 2004
Jon/Karman General Contractors January 1998 - January 2003
PFF Bank and Trust January 2000 - January 2001
Skills
Microsoft Office, SQL, Inkscape, Social Media, Logo Design, Visual Identity Design, Reasoning Skills, Social Skills, Conflict Resolution, Data Analysis, Analysis, Public Speaking, Training, Advertising, Sales, Photoshop
Education
University of Phoenix 2007 — 2010
Bachelor of Science, Marketing
Rancho Cucamonga High School 1993 — 1997
High School Diploma, General Studies
Wedgewood Enterprise Corp May 2012 - Present
Miken Construction October 2009 - May 2012
Shea Homes May 2005 - November 2007
Arrowhead Credit Union November 2000 - September 2002
Skills
Construction Bidding, Purchasing, Customer Service, Construction Estimating, Construction, Cost, Home Remodeling, Project Management, Sales, Contractors, Microsoft Excel, Construction Management, Microsoft Office, Contract Negotiation, Restoration, Residential Homes, Property Management, Marketing, Homebuilding, Microsoft Word, Subcontracting, Account Management, Investment Properties, Leadership, Pre-construction, PowerPoint, Project Estimation, Property Claims, Property, Estimates, Process Scheduler, Contract Management, Home Inspections, HUD, Single Family Homes, Investors, Budgets, Negotiation, Foreclosures, Short Sales, REO, Listings, Management, SFR, Rentals, Plumbing, Framing, Carpentry, Mold, Flooring
Education
Fullerton College 1998 — 2000
Diploma, General
Don Lugo High School 1996 — 1998
Diploma, General
Claremont University Consortium January 2013 - Present
University of California, Riverside November 2011 - January 2013
QTC Management/ Lockheed Martin Company March 2011 - January 2012
Arrowhead Credit Union August 2003 - March 2011
Confirmnet Corporation April 2000 - July 2003
IFX International, Inc. April 1996 - December 1999
Skills
Microsoft SQL Server, SQL, SharePoint, Databases, HTML, Visio, Data Analysis, Software Documentation, C#, Programming, Business Analysis, OnBase, Workday, Process Improvement, SSRS, Project Management, XML, Web Services, System Administration, ColdFusion, SSIS, Raiser's Edge, Symitar, SymConnect, CampusCall, Regular Expressions, Microsoft Excel, JavaScript, Web Development, Python, ASP.NET MVC, PL/SQL, Oracle SQL, Oracle Reports, Photoshop, J2EE Application..., SoapUI
Education
California State University-Northridge 1992 — 1994
BA, Psychology
Pierce Junior College 1989 — 1992
AA, Psychology
Merchants Bank of California, NA August 2015 - Present
Mega Bank May 2015 - August 2015
Sunwest Bank October 2014 - May 2015
Service Champions Heating & Air Conditioning May 2013 - September 2014
U.S. Bank 2011 - 2012
Arrowhead Credit Union 2007 - 2009
195 2007 - 2009
Wells Fargo 2003 - 2006
Disneyland Resort 2002 - 2003
Skills
Public Speaking, Marketing, Management, Bilingual-English/Spanis..., Microsoft Office, Events, Cash Management, Leadership, Financial Analysis, Banking, Risk Management, Finance, Retail Banking, Microsoft Word, Anti Money Laundering, Financial Services, PowerPoint, Commercial Banking, Outlook, Time Management
Education
Santiago Canyon College 2013 — 2016
Current Student, Communication and Media Studies
Community Hospital San Bernadino December 2012 - Present
Nutrition Ink January 2013 - November 2013
Morrison Management Specialists January 2012 - August 2012
Arrowhead Credit Union July 2007 - April 2009
Foundation Family Chiropractic September 2006 - March 2007
Metropolitan Community Protective Services January 2002 - February 2006
Skills
Nutrition Education, Nutritional Counseling, Medical Nutrition..., Dietetics, Clinical Nutrition, Nutrition, Weight Management, Health Promotion, Health Education, Wellness, Sports Nutrition, Weight, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Cal State San Bernardino 2007 — 2011
Bachelor of Science/ Certificate in Gerontology, Nutrition and Food Sciences, 3.6
Cal State San Bernardino 2000 — 2004
Bachelor of Arts (BA), Psychology, 3.4
Dyrdek Enterprises Inc. April 2015 - Present
Dyrdek Enterprises Inc. January 2014 - Present
Dyrdek Enterprises Inc. August 2012 - Present
Miraclebeam Products, Inc. March 2011 - July 2012
Arrowhead Credit Union January 2008 - November 2010
River Springs Charter School February 2007 - October 2007
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Research, Outlook, Public Speaking, Management, Accounts Receivable, English, Windows, Teaching, Budgets, Editing, Strategic Planning, Google Apps, Slack, Asana
Education
National Association of Legal Assistants 2013 — 2013
Certified Legal Assistant
Kaplan University 2008 — 2009
Post Baccalaureate, Paralegal
University of Redlands 2006 — 2007
Single-Subject Teaching Credential, English Language and Literature, General
California State University of San Bernardino 2004 — 2006
B.A, English\emphasis on Linguistics
Arrowhead Credit Union March 2015 - Present
Arrowhead Credit Union September 2014 - February 2015
Arrowhead Credit Union May 2013 - August 2014
Law Offices of Thomas C. Zaret September 2012 - February 2013
David's Bridal July 2011 - August 2012
Curves January 2008 - December 2011
Skills
Event Planning, Data Entry, Social Media, Customer Service, Event Management, Painting, Meeting Planning, Private Events, Hospitality, Filing, Social Networking, Customer Satisfaction, Training, Food Service, Job Scanning, Heavy Phones, Art, Sales, Fundraising, Microsoft Office, Microsoft Word, Outlook, Symitar, Banking, Team Building, PowerPoint, Credit, Marketing, Leadership, Time Management, Public Speaking, Loans, Photoshop, Finance
Education
University of California, Riverside 2006 — 2010
Bachelor, Fine and Studio Arts
Yucaipa High School 2003 — 2006
High School Diploma
Dove Chocolate Discoveries April 2014 - Present
City of Vacaville January 2014 - Present
City of Fairfield July 2005 - January 2014
Mary Kay Inc. January 2011 - December 2012
Party Lights January 2010 - December 2010
City of San Bernardino September 2000 - January 2005
Arrowhead Credit Union January 1998 - September 2000
Skills
Management, Supervisory Skills, Event Planning, Event Management, PowerPoint, Project Management, Multi Tasking, Social Media, Networking, Stress Management, Project Coordination, Microsoft Office, Press Releases, Presentations, Presenter, iPad, Sales, Sales Management, Direct Sales, Sales Presentations
Education
University of San Francisco 2006 — 2008
Bachelor of Science (B.S.), Public Administration
San Bernardino Valley College 1997 — 2000
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Arrowhead Credit Union March 2008 - Present
PFF Bank & Trust October 2006 - December 2007
Bank of America July 2002 - October 2006
Skills
Credit, Loans, Consumer Lending, Banking, Commercial Lending, Small Business Lending, Retail Banking, Commercial Banking, Mortgage Lending, Lines Of Credit, Financial Analysis, Cross Selling, Financial Services, Loan Origination, Credit Unions, Credit Risk, Credit Cards, Credit Analysis, Cash Management, Branch Management, Asset Based Lending
Education
California State University-Fullerton 2004 — 2007
Bachelor of Arts (B.A.), Criminal Justice/Law Enforcement Administration
Chaffey College 2002 — 2004
Associate of Arts (A.A.), General Studies
Wholesale Capital Corporation July 2009 - Present
Arrowhead Credit Union June 2002 - July 2009
Arrowhead Credit Union June 2002 - June 2009
Skills
Mortgage Lending, FHA, Loans, Loan Origination, Leadership, Credit, Refinance, VA loans, Investment Properties, Residential Mortgages, Mortgage Banking, Negotiation, Sales, Mutual Funds, Banking, Customer Service
Education
RCC 1981 — 1982
N/A, Business Law / Accounting
University of Notre Dame 1976 — 1976
N/A, Business Management
First Financial Credit Union September 2008 - Present
Arrowhead Credit Union August 2003 - March 2008
Skills
Banking, Finance, Management, Training, Risk Management, Credit Risk, Loans, Loan Origination, Commercial Banking, Credit Analysis, Financial Services, Sales Management
Education
California Baptist University 2013 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
National University 2004 — 2006
Bachelor of Business Administration (BBA), Human Resources Management and Services
San Bernardino Valley College 2000 — 2004
Associate of Arts (AA), Business Administration and Management, General
Youcare Pharma USA, Inc. April 2015 - Present
The MENTOR Network - California Network February 2014 - January 2015
Watson Pharmaceuticals August 1998 - April 2013
Actavis, Inc. 1998 - April 2013
Watson Pharmaceuticals August 1998 - September 1998
Arrowhead Credit Union June 1993 - August 1998
Skills
Management, JD Edwards, Pharmaceutical Industry, Change Control, Sop, SAP, Managed Care, Sarbanes-Oxley Act, Validation, Forecasting, V&V, FDA, Cross-functional Team..., Auditing, GMP, Strategic Financial..., Regulatory Requirements, Regulatory Affairs, Regulatory Submissions, Financial Reporting, Financial Accounting, Budgets, Cost Accounting, Capital Budgeting, Financial Planning, SOP
Education
University of San Carlos 1982 — 1986
Bachelor of Commerce (B.Com.), Accounting
University of San Carlos 1982 — 1986
Bachelor's degree, Accounting
Franklin Synergy Bank July 2013 - Present
Weber & Associates Inc August 2009 - June 2013
Auto Glass Masters March 2002 - September 2004
Arrowhead Credit Union December 1997 - June 2003
Skills
Outlook, Microsoft Excel, Customer Service, Higher Education, Microsoft Office, PowerPoint, Loans, Microsoft Word, Access, Credit, Training, PeopleSoft, Banking, Budgets, Data Analysis, Student Financial Aid, Public Speaking, Financial Analysis, Leadership, Finance, Loan Origination, Commercial Banking
Education
Greenville Technical College 2006 — 2008
Associate's degree, Computer Programming
California Sate University- San Bernardino 1996 — 1999
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Arrowhead Credit Union May 2015 - Present
US BANK October 2013 - August 2014
Union Bank June 2006 - November 2013
US Bank November 2012 - September 2013
Union Bank February 2007 - May 2009
Union Bank August 1999 - January 2007
Skills
Loans, Commercial Banking, Finance, Sales, Business Development, Credit, Banking, Refinance, Management
Education
Riverside Community College 2000 — 2004
Printing Industries Credit Union July 2010 - Present
Shapiro Partners January 2009 - Present
Arrowhead Credit Union January 1979 - January 2009
Skills
Banking, Financial Services, Financial Analysis, Credit, Small Business Lending, Credit Unions, Mortgage Lending, Risk Management, Portfolio Management, Commercial Lending, Strategic Planning, Consumer Lending, Executive Management, Loans, Underwriting, Process Improvement, Loan Origination, Finance, Cash Management, Business Development, Credit Risk, Commercial Banking, Retail Banking, Credit Analysis, Credit Cards, Loss Mitigation, Strategic Financial..., Relationship Management, Financial Risk, Financial Institutions, Cross Selling, Internal Audit, Branch Management, Loan Servicing
Education
Cuna management school 1988 — 1990
California State University-San Bernardino - College of Business and Public Administration
Bachelors of Science, Accounting
Self-employed January 2011 - Present
Arrowhead Credit Union January 2002 - January 2010
Manufacturers Bank March 1999 - January 2002
Skills
Interior Design, New Business Development, Marketing Strategy, Sales, Furniture, Furnishings, Marketing, Customer Service, Cabinetry, Entrepreneurship, Space Planning, Sales Management, Custom Furniture, Strategic Planning, Team Building, Small Business, Budgets, Business Development, Banking
Education
California State University-Long Beach
Bachelor of Arts (B.A.), Business Administration and Management, General
Arrowhead Credit Union October 2004 - Present
Wescom Credit Union 1999 - 2004
Caltech Employees FCU 1996 - 1999
Inland Valley FCU 1994 - 1996
WesCorp 1993 - 1994
Skills
Symitar, Banking, ACH, Credit Unions, Disaster Recovery, Process Improvement, Vendor Management, Risk Management, Credit, Team Building, ATMs, Project Management, Business Analysis, IT Management, Debit Cards, Credit Cards, Consumer Lending, Executive Management, Financial Services, Retail Banking
Education
University of Phoenix 2008 — 2010
Accounting/Information Systems
Western CUNA Management School 2007 — 2009
Symitar Lending class
New Indy Containerboard July 2012 - April 2014
International Paper (New-Indy) January 2012 - July 2012
Temple-Inland (New-Indy) June 2011 - January 2012
Arrowhead Credit Union January 2011 - June 2011
Chaffey College October 2010 - June 2011
Skills
Software Development, Game Maker, Visual Basic, Video Game Production, Digital Photography, Microsoft Word, Microsoft Excel, Microsoft Office, Base Camp, PowerPoint, Program Management, Social Media Marketing, Strategic Planning, Team Building
Education
Chaffey College 2009 — 2011
Associate of Arts (A.A.), Mathematics and Computer Science
Interact media September 2013 - Present
Blogmutt September 2013 - Present
Hobby People October 2005 - December 2006
Arrowhead Credit Union February 2003 - August 2005
Skills
Teller Operations, Sales, Cash Handling Experience, Cashiering, Store Opening, Cash Register, Retail Sales, Customer Service, Sales Management, New Store Openings, Employee Training, Inventory, Photography, Photoshop, Craft Services, Paper Craft, Digital Scrapbooking, Scrapbooking, Writing, Creative Writing, Birthday Celebrations, Holiday Decor, Pets, Children, Children's Parties, Volunteering, Leadership
Education
Platt College-Los Angeles 2015 — 2017
Veterinary Technology Associate of Science Degree, Veterinary/Animal Health Technology/Technician and Veterinary Assistant, Freshman
Chaffey College 1999 — 2001
General Studies
Rubidoux High School 1995 — 1999
Farmers Insurance Group Federal Credit Union July 2014 - Present
Members Business Services April 2012 - June 2014
Members Business Services March 2010 - April 2012
Members Business Services April 2007 - March 2010
Members Business Services January 2003 - April 2007
Arrowhead Credit Union May 2002 - January 2003
Community Bank July 2001 - May 2002
Community Bank October 1998 - July 2001
Community Bank July 1997 - October 1998
Rock Honda March 1997 - June 1997
Skills
Loan Servicing, Due Diligence, Underwriting, Commercial Finance, Financial Services, Portfolio Management, Commercial Lending, Management, SBA, Small Business Lending, Credit Risk, Financial Structuring, Commercial Banking, Working Capital..., Asset Based Lending, Financial Analysis, Credit Analysis, Relationship Management, Asset Management, Real Estate, Credit Unions, SBA 504, Executive Management, Strategic Planning, Real Estate Financing, Commercial Mortgages, Financial Risk, Finance, Loss Mitigation, Construction Loans, Cash Management, Investments, Process Improvement, Real Estate Economics, Funding, Lines Of Credit, Risk Management, Team Building, Cash Flow Lending, Project Management
Education
CUNA WCMS 2010 — 2012
California State University-San Bernardino - College of Business and Public Administration 1988 — 1992
B.A Business Administration, Finance
Union Bank of California August 2011 - Present
Mutual of Omaha 2011 - Present
Mutual of Omaha 2011 - Present
Mutual of Omaha July 2010 - Present
Arrowhead Credit Union April 2008 - July 2010
Community Banking Division March 2007 - April 2008
Union Bank of California January 1999 - January 2005
Greentree Mortgage Company January 1997 - January 1999
Household Financial Corp January 1993 - January 1997
Education
Cal State University San Bndo
Associate of Science Degree, Administration of Justice
San Bernardino Valley College
Cal State University San Bernardino
Criminal Justicw
Arrowhead Credit Union November 2004 - Present
Sweet Home Central School District September 2001 - June 2003
Skills
Credit Unions, Loans, Banking, Credit, Symitar, Commercial Banking, Loss Mitigation, Retail Banking, Cash Management, Customer Service, Financial Analysis, Portfolio Management, Microsoft Excel, Teller Operations, Personal Banking
Education
SUNY at Buffalo 1996 — 2000
Bachelor's degree, Education and English Literature
Prudential Overall Supply July 2010 - Present
The Purple Box November 2008 - Present
PRMG, Inc. January 2009 - February 2010
Arrowhead Credit Union January 2008 - January 2009
First Magnus Financial April 1999 - August 2007
Central Avenue Wholesale Flowers March 2006 - March 2007
The Creative Pear March 2006 - March 2007
Bank of America 1992 - 1997
Skills
Event Planning, Account Management, Contract Negotiation, Microsoft Office, Problem Solving, Trade Shows, Excel, Administration, Event Management, Social Media, Sales, Team Building, Customer Satisfaction, Management, B2B, Customer Service, Marketing, New Business Development, Sales Management
Education
West Covina High School 1989 — 1992
Diploma, General Education
California State Polytechnic University-Pomona
Event Planning
Mt. San Antonio College
General Ed/Floral Design
Ancestry.com August 2015 - Present
Ancestry.com January 2015 - August 2015
Brigham Young University June 2015 - July 2015
Holdman Studios October 2012 - May 2015
Ancestry.com September 2012 - January 2015
Arrowhead Credit Union January 2012 - June 2012
Penn State University September 2010 - August 2011
Family History Library May 2008 - August 2008
Skills
Research, Genealogy, History, Customer Service, Library, German Genealogy, Reference Services, Writing, Life Histories, Oral Interviews, Indexing, Data Entry, Teaching, Blogging, PowerPoint, Digitization, Training, Employee Training, Cataloging, Archives, Stained Glass, Basic HTML, German Paleography, Organizing, Training Staff, Team Leadership
Education
University of Pittsburgh 2010 — 2011
MLIS, Library and Information Sciences
Brigham Young University 2003 — 2008
BA, Family History-Genealogy
First Service Credit Union August 2012 - Present
Arrowhead Credit Union May 2003 - August 2012
PFF Bank & Trust January 1997 - May 2002
San Antonio Community Hospital December 1994 - January 1997
Boal Electric 1995 - 1997
US Army February 1986 - November 1993
Skills
Policy, Active Directory, Insurance, Visio, Security, Process Improvement, Problem Solving, Microsoft Office, Vendor Management, Team Building, PMP, Excel, Disaster Recovery, Outlook, IT Management, MS Project, Network Security, Negotiation, Data Center, Network Administration, VMware, System Administration, Word, PowerPoint, Windows, Banking, Call Center, Compliance, Business Analysis, Microsoft Excel, Switches, Microsoft Word, Budgets, Call Centers, Leadership, Integration, Operating Systems, Telecommunications, Project Management, VoIP, Virtualization, Networking, Microsoft Exchange, WAN, Firewalls, Access, Business Continuity, Information Technology, Management, Strategic Planning
Education
Southwest CUNA Management School 2013 — 2015
Credit Union Executive Leadership
University of Redlands 2004 — 2006
MBA, Business
DeVry University-California 1997 — 1998
BS, Technical Management
Churchland High School 1981 — 1984
High School Diploma
Boeing May 2015 - Present
Boeing Commercial Airplanes May 2013 - April 2015
Boeing Commercial Airplanes November 2011 - May 2013
Self Employed Business Development and Consulting August 2010 - October 2011
Arrowhead Credit Union July 2007 - July 2010
Columbia Credit Union April 2004 - June 2007
POWER 1 CREDIT UNION April 2002 - April 2004
DELL FINANCIAL SERVICES January 2000 - January 2002
DELL FINANCIAL SERVICES January 1998 - January 2000
Barnett Dealer Financial Services, Inc October 1995 - January 1998
Skills
Identifying New..., New Business Launch, Mergers, Budgeting, Forecasting, Financial Analysis, Financial Planning, Financial Modeling, Corporate Finance, Financial Accounting, Operations Management, Consumer Lending, Commercial Lending, Small Business Lending, Banking Operations, Strategic Planning, Strategy Development, Strategic Leadership, Change Leadership, Intelligence, Strong Business Acumen, Microsoft Office, Essbase, Collections, Fraud, Static Analysis, Investor Relations, Capital Budgeting, Contract Negotiations, Legal Compliance, People Management, Cross-functional Team..., Business Change..., Due Diligence, Customer Interaction, Banking, Credit, Risk Management, Business Strategy, Change Management, Business Planning, Portfolio Management, Business Process..., Negotiation, Pricing, Mergers & Acquisitions, Start-ups, Strategic Financial..., Leadership, Management
Education
Lake Forest Graduate School of Management 1987 — 1991
Masters of Business Administration (MBA), business management and finance
Illinois State University 1981 — 1983
Bachelors of Science (BS), Accounting
Arrowhead Credit Union April 2011 - Present
Arrowhead Credit Union August 2007 - April 2011
Arrowhead Credit Union June 2005 - August 2007
Skills
Microsoft SQL Server, ColdFusion, jQuery, JavaScript, HTML5, Python, C++, C#, Powershell, SSRS, Databases, SQL, AJAX, CSS, Database Design
Education
California State University-San Bernardino 2012 — 2016
BS, Computer Science, Computer Science
Crafton Hills College 2009 — 2011
Associate of Arts and Sciences (AAS)
Law Office September 2014 - Present
La Sierra University International Office January 2013 - June 2014
Arrowhead Credit Union July 2011 - December 2012
Legal Solutions PlusLegal AssistantLegal Solutions Plus 2006 - 2010
Law Offices of John Setlich 2008 - 2008
Judy';s Business Services 2005 - 2006
Skills
Microsoft Excel, Spanish, Team Building, Adobe Creative Suite, Editing, Photoshop, Analytical Skills, Organization, PowerPoint, Accounting, Analysis, Research, Microsoft Office, Data Entry, Public Speaking, Management
Education
La Sierra University 2009 — 2014
Bachelor of Arts (B.A.), Spanish Language and Literature
2005-2009 Cajon High School San Bernardino 2005 — 2009
High school diploma, and International Baccalaureate; Biomathematics; Spanish Studies
Members Business Services, LLC September 2007 - October 2010
Arrowhead Credit Union April 2001 - August 2007
Skills
Consumer Lending, Credit, Loans, Commercial Lending, Mortgage Lending, Credit Analysis, Small Business Lending, Credit Unions, Lines Of Credit, Tax Preparation, Tax Returns, Loan Origination, Commercial Banking, Credit Risk, Underwriting, Cross Selling, Refinance
Education
California State University-San Bernardino - College of Business and Public Administration 2001 — 2004
B.A. Business Administration, Finance Concentration
IBM August 2013 - Present
Farmers Insurance May 2012 - August 2013
MullinTBG June 2010 - May 2012
Capital Group February 2007 - June 2010
Orange County's Credit Union January 2006 - February 2007
Arrowhead Credit Union January 2003 - January 2006
Skills
Branch Management, Auditing, Forecasting, Budgeting, Quantitative Analysis, Qualitative Research, Account Management, Banking, Consumer Lending, Mutual Funds, Operations, Investments, Selling, Product Marketing, New Business Development, Group Presentations, Retirement Plans, Retirement Services, Compliance Audits, Plan Implementation, Client Services, Customer Service, Training & Development, Excel, Word, PowerPoint, Outlook, Lotus Notes, Symitar, System Testing, Data Analysis, Computer Program, SAS, SAS programming, Pricing Analysis, Pricing, Microsoft Excel, Financial Services, Management, Budgets, Retirement, Life Insurance, Business Development, Finance
Education
California State University-Long Beach 2009 — 2011
Master of Business Administration (M.B.A.), Finance, General, 3.8
California State Polytechnic University-Pomona 2001 — 2006
Bachelor of Science (B.S.), Business Administration; Management and Human Resources
Canyon State Credit Union September 2013 - Present
Board Of Directors; CUFN (Credit Union Financial Network) September 2013 - Present
CPM Federal Credit Union December 2012 - June 2013
Texans Credit Union April 2011 - January 2013
Arrowhead Credit Union June 2010 - April 2011
Bank of America 1990 - 2000
Western Savings and Loan Association 1982 - 1990
Skills
Performance Management, Executive Management, Business Planning, Strategic Planning, Budgeting, Process Improvement, Product Development, Change Management, Employee Relations, Leadership Development, Business Strategy, Sales Management, Retail Banking, Credit, Credit Unions, Call Centers, Financial Analysis, Leadership, Banking, Strategy, Loans, Sales, Consumer Lending, Risk Management, Management, Finance, Mortgage Lending, Small Business Lending, Credit Analysis, Loan Origination, Portfolio Management, Marketing, Commercial Lending, Training, Commercial Banking, Human Resources, Credit Risk, Financial Services, Underwriting, Financial Institutions, Relationship Management, Loss Mitigation, Mergers & Acquisitions, Budgets, Financial Risk, Insurance
Education
Arizona State University 1978 — 1982
Finance Major
Houzz October 2014 - Present
Hal Hays Construction, Inc. September 2013 - October 2014
Esri February 2013 - August 2013
Arrowhead Credit Union November 2012 - January 2013
SurfMedia Communications March 2012 - October 2012
Christie Communications September 2010 - December 2011
Collections Research Pros October 2009 - August 2010
Skills
Media Relations, Marketing, Public Relations, Press Releases, Social Media, Editing, Microsoft Office, Facebook, Spanish, Microsoft Word, Smiling, Salesforce.com, Marketing Communications, Corporate Communications, Newsletters, Microsoft Excel, Project Coordination, Customer Service, InDesign, HTML, Press Kits, Dreamweaver, Photoshop, Events Coordination, Copywriting, Event Management, Online Platforms, Zendesk, Proposal Support, Internal Communications, Business Development, Client Relations, Development Of..., Press Release Creation, Adobe Acrobat, Registration, Payments, Strategic Communications, Outlook, Pre-qualification, Supplier Diversity
Education
UC Santa Barbara 2008 — 2011
Bachelor of Arts (B.A.), English Language and Literature
The Archer School for Girls 2004 — 2008
High School Diploma, High School/Secondary Diplomas and Certificates
Casual Male XL May 2013 - Present
Desert Community Bank 2011 - 2011
Alaska USA Federal Credit Union August 2010 - September 2010
Arrowhead Credit Union September 2009 - June 2010
Skills
Customer Satisfaction, Customer Service, Customer Oriented, Cashiering, Inventory Management, Inventory Control, Sales, Receptionist Duties, Office Management, Front Office, Long-term Customer..., 10 Key, Cash Handling, Filing, Credit Cards, Training
Education
Saddleback College 2002 — 2003
Business Management, Psychology
El Toro High School 1994 — 1998
Diploma, General Studies
Molina Healthcare March 2015 - Present
Kaiser Permanente February 2012 - February 2015
Steadfast Companies February 2011 - December 2011
Intium Services, LLC. April 2009 - June 2011
Intium Services 2009 - 2009
County of Riverside July 2008 - December 2008
Fremont Investment and Loan January 2008 - July 2008
County of Riverside 2008 - 2008
Affiliated Computer Services December 2005 - September 2007
Arrowhead Credit Union August 2000 - February 2002
Skills
C#, ASP.NET, .NET, Microsoft SQL Server, XML, T-SQL, Databases, VB.NET, SSRS, Windows, Analysis, SDLC, Oracle, Visual Basic, AJAX, SQL, SSIS, Crystal Reports, ASP, SSMS, SQL Server Management..., Requirements Analysis
Education
California State Polytechnic University-Pomona 1996 — 1999
B.S., Accounting, Finance, Economics, Math, Statistics, Marketing, Computer Information Systems
California State Polytechnic University-Pomona 1996 — 1999
Bachelor's Degree, Computer Science
Arrowhead Credit Union August 2012 - Present
FTSI September 2009 - November 2009
USS Corp June 2009 - September 2009
CO-OP Financial Services August 2005 - November 2008
CO-OP Financial Services August 2003 - August 2005
CO-OP Financial Service March 2001 - August 2003
Vineyard National Bank August 1997 - March 2001
Skills
Banking, Credit, Loans, Management, Microsoft Excel, Customer Service, Outlook, Project Management, Training, Time Management, Business Development
Education
Santa Ana College 1990 — 1992
AA, General
Valley High School 1981 — 1984
Cosmetology High School
Wells Fargo Merchant Services July 2010 - Present
Arrowhead Credit Union February 2009 - July 2010
Wells Fargo Auto Finance May 2007 - February 2009
Wells Fargo Auto Finance August 2002 - May 2007
Wells Fargo Financial October 1998 - August 2002
Skills
Underwriting, Selling, Credit, Negotiation, Business Development, Sales, Loans, Leadership, Credit Analysis, Strategic Planning, Management, Coaching, Mortgage Lending, Time Management, Finance, Customer Service, Team Building, Call Centers, Commercial Lending, Sales Management, New Business Development, Loan Origination, Financial Analysis, Banking, Risk Management, Relationship Management, Portfolio Management
Education
University of California, Riverside 1992 — 1995
BS, Business Administration
Musicians' Interguild Credit Union April 2012 - Present
Arrowhead Credit Union August 2010 - March 2012
Telesis Community Credit Union December 2005 - March 2009
Partners Federal Credit Union April 2005 - November 2005
Lockheed Federal Credit Union April 1999 - February 2005
REAL ESTATE MORTGAGE August 1997 - March 1999
SECURITY PACIFIC FINANCE March 1993 - March 1997
HOUSEHOLD FINANCE CORP February 1984 - February 1993
Skills
Loans, Credit, Consumer Lending, Risk Management, Underwriting, Portfolio Management, Strategic Planning, Leadership, Management, Banking, Financial Services, Mortgage Lending, Insurance, Budgets, Coaching
Education
Western CUNA Management School 2002 — 2004
University of California, Irvine 1981 — 1983
None, Social Ecology
Los Angeles Mission College 1979 — 1981
Associates, Biology
Arrowhead Credit Union July 2014 - Present
Skills
Building Relationships, Benefits, Team Leadership, Process Improvement, Performance Management, HRIS, Marketing Communications, Internal Communications, Written Skills, Legal Compliance, Mentoring, Personality Profiles, Attention To Detail, Project Planning, Project Delivery, Succession Planning, Compensation, Coaching, Deferred Compensation, Strategic Planning, Human Resources, Training, Onboarding, Strategy, Employee Benefits, Employee Relations, Management, Leadership, Team Building
Education
California State University-San Bernardino - College of Business and Public Administration 2000 — 2001
Masters
Western CUNA Management School 1997 — 1999
Graduated with High Honors
California State University-San Bernardino - College of Business and Public Administration 1990 — 1993
Bachelor of Arts
CPM Federal Credit Union June 2013 - Present
CPM Federal Credit Union February 2013 - June 2013
Remington Federal Credit Union October 2012 - February 2013
Texans Credit Union April 2011 - June 2012
Arrowhead Credit Union June 2010 - April 2011
Memphis Area Teachers' Credit Union December 2009 - June 2010
Wachovia (formerly World Savings) 2006 - 2008
World Savings 2003 - 2006
World Savings 1998 - 2003
World Savings 1996 - 1998
Skills
Customer Service, Call Center, Financial Services, Savings, Workforce Management, Negotiation, Staff Development, Payments, Credit, Banking, Loans, Mortgage Lending, Business Development, Call Centers, Credit Analysis, Credit Risk, Customer Retention, Executive Management, Finance, Leadership, Loan Origination, Management, Operations Management, Portfolio Management, Process Improvement, Retail Banking, Risk Management, Strategy, Team Building, Training, Underwriting, Vendor Management
Education
Stanford University 1975 — 1980
Bachelor of Arts
The University of Texas at San Antonio
GSA April 2015 - Present
3T International, Inc. September 2010 - April 2015
GMU August 2005 - 2010
George Mason University December 2004 - August 2005
Cal State University, San Bernardino April 2000 - November 2004
California State University, San Bernardino February 1998 - April 2000
Arrowhead Credit Union October 1995 - January 1998
Skills
Program Management, ITIL, Databases, PMP, Requirements Gathering, Agile Methodologies, Security, IT Management, SDLC, Software Development, Software Project..., Microsoft SQL Server, System Administration, Project Management, Process Improvement, Visio, IT Strategy, Linux, Management, Requirements Analysis, Enterprise Architecture, PMO, Agile Project Management, IT Service Management, Analysis, Risk Management, Vendor Management, Business Analysis, Governance, Business Intelligence, Information Technology, Database Administration, Linux System..., Servers, Integration, Active Directory, Oracle, Enterprise Software, Disaster Recovery, MS Project, SharePoint, Project Portfolio..., Business Process, Business Process..., Resource Management, Project Delivery, Solution Architecture, Linux server..., Certified Scrum Master..., Team Leadership
Education
Villanova University 2010 — 2010
Certificate, Project Management
George Mason University 2004 — 2010
MS, Geographical Information System
George Mason University 2006 — 2007
Prof Educ, Oracle 10g Database Administration
California State University-San Bernardino 1995 — 2002
Bachelor of Science, Administration - Information Management
California State University-San Bernardino - College of Business and Public Administration 1995 — 2002
BS, Administration - Info Management
I am currently looking for a good job with a great company! August 2013 - Present
Oklahoma Turnpike Authority 2011 - 2013
LPL Finanical February 2008 - March 2010
Arrowhead Credit Union September 2000 - February 2008
Washington Mutual 1998 - 2000
Home Savings and Loan 1995 - 1997
Cal Fed Bank 1989 - 1995
Security Pacific Bank 1979 - 1982
First Nat'l Bank of Colo. Springs 1978 - 1979
Skills
25 years banking , 17..., processing loans,..., money handling,..., training new tellers,..., Banking
Education
Home Study 1996 — 1996
Series 7 License, Investments and Securities
Home study 1993 — 1994
L&D License, Series 6 and 83, Investments and Securities
Orange Coast College 1973 — 1974
1 year, General Studies
AltaOne Federal Credit Union November 2013 - January 2015
San Joaquin Valley College October 2012 - June 2013
Alaska USA Federal Credit Union July 2010 - October 2012
Arrowhead Credit Union March 2008 - July 2010
Arrowhead Credit Union May 2003 - March 2008
Desert Community Bank May 2001 - May 2003
Washington Mutual Bank June 1991 - May 2001
Skills
Proficient in Microsoft..., Enjoy Community..., Excellent verbal and..., Leadership, Management, Customer Service, Microsoft Office, Microsoft Excel, Banking, Budgets, Training, Process Improvement, Finance, Employee Training, Sales, Marketing, Insurance, Program Management, Credit, Business Development, Strategic Planning, New Business Development, Loans, Human Resources, Coaching, Business Planning, Team Building, Risk Management, Leadership Development, Commercial Lending, Financial Analysis, Sales Management, Mortgage Lending, Consumer Lending, Small Business, Underwriting, Retail Banking, Branch Management, Team Leadership, Loan Origination, Mortgage Banking, Investments, Business Analysis, Financial Services, Negotiation, Real Estate, Relationship Management, Small Business Lending, Change Management, Business Strategy
Education
University of La Verne 1998 — 2001
Master of Business Administration (MBA), Business/Finance
University of La Verne 1996 — 1998
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of California, Riverside May 2013 - Present
Green Button Design May 2007 - Present
University of California, Riverside May 2011 - May 2013
Arrowhead Credit Union May 1998 - April 2011
Skills
IT Management, IT Business Strategy, Team Building, Strategic Planning, Vendor Management, Business Analysis, Process Improvement, Change Management, Project Management, Higher Education, Budgets, Banking, Programming, SQL, .NET, SSRS, Financial Analysis, SSIS, SharePoint, PHP, HTML, Technical Writing, Writing, Microsoft SQL Server, Data Analysis, System Administration, Software Documentation, Management, Microsoft Excel, Quality Assurance, Integration, Business Intelligence, Enterprise Software, Analysis, Databases, Leadership, Research, Public Speaking
Education
Potlatch Writers Workshop 2014 — 2014
Science Fiction/Fantasy Writer's Workshop
Renovation (Worldcon) Writers workshop 2011 — 2011
Science Fiction/Fantasy Writer's Workshop
Aikido Schools of Ueshiba, Redlands Aikikai
Shodan (1st Degree Black Belt), Aikido
University of California, Riverside 1996 — 1997
BA, Anthropology, Minor in Spanish Language
San Bernardino Project Action Inc. February 2005 - Present
Rialto Unified School District 2009 - June 2013
California State University, San Bernardino 2005 - 2009
Arrowhead Credit Union 2000 - 2005
Skills
Community Outreach, Volunteer Management, Counseling, Higher Education, Teaching, Non-profits, Microsoft Office, Mentoring, Word, Customer Service, Coordination, Excel, Event Management, Volunteer Coordination, Community Participation, Conflict Resolution, Career Counseling, Resume Writing, Leadership Development, Nonprofits, Microsoft Excel, Microsoft Word, Psychotherapy, Strategic Planning, Program Development, Grant Writing, Tutoring, Staff Development, Student Development, Training, Team Building, Event Planning, Program Management
Education
California State University-San Bernardino 2007 — 2009
PPSC, Educational Counseling
California State University-San Bernardino 2003 — 2005
MSW, Social Work
California State University-San Bernardino 2001 — 2003
Bachelors, Psychology & Human Development
Riverside Community College 1997 — 2000
AA, Sociology
FirefightersFirst Credit Union October 2012 - Present
Ledgent May 2011 - September 2012
Arrowhead Credit Union July 2009 - May 2011
Helpmates Staffing Services 2008 - 2009
Kimco Staffing March 2007 - July 2008
HFC 2003 - 2007
Wells Fargo Financial March 1999 - November 2003
Skills
Sales Management, Temporary Staffing, Recruiting, Applicant Tracking..., Staffing Services, Account Management, Temporary Placement, Talent Acquisition, Cold Calling, Technical Recruiting, Internet Recruiting, Customer Service, Consumer Lending, Mortgage Lending, Leadership Development, Underwriting, Sales Process, Sales, Management, Customer Retention, Sourcing, Training, Strategic Planning, Process Improvement, Credit Analysis, Human Resources, Commercial Mortgages, Hiring, Vendor Management, Finance, Credit Unions, Credit, Team Building, Financial Services, New Business Development, Leadership, Sales Operations, Portfolio Management, Banking, Business Development, Employee Benefits, Commercial Lending, Relationship Management, Loans, Onboarding
Education
California State University-San Bernardino - College of Business and Public Administration 1994 — 1998
BA, Business Administration
1 Stop Mail Shop July 2014 - Present
NotaryClasses.com January 2010 - Present
Angela Frame, Notary Public August 1997 - Present
Arrowhead Credit Union June 1997 - October 2002
Bank of America December 1995 - May 1997
Skills
Customer Service, Notary Public, Refinance, FHA, Mortgage Lending, Loans, Closings, Real Estate, REO, Real Estate Transactions, First Time Home Buyers, Investment Properties, Title Insurance, Foreclosures, Loan Origination, Notary, Banking, Training
Education
Crafton Hills College 1994 — 1998
Associate of Science (AS), Business
Riverside Community Hospital September 2013 - Present
HCA April 2011 - September 2013
Arrowhead Credit Union June 1998 - July 2010
Skills
Microsoft Office, Budgeting, Budgets, Software Documentation, Troubleshooting, Business Analysis, Team Building, Project Management, Leadership, Management, Active Directory, Windows 7, Windows, Access, Microsoft Excel, System Administration
Education
University of Redlands 2003 — 2005
MBA, Computer Information Systems
Cal State San Bernardino 1996 — 2001
Bachelor of Science, Business and Public Administration- CIS Concentration
Wells Fargo Home Mortgage August 2015 - Present
Arrowhead Credit Union October 2014 - March 2015
Arrowhead Credit Union July 2014 - October 2014
Arrowhead Credit Union November 2013 - July 2014
California state San Bernardino June 2012 - June 2013
California state San Bernardino July 2010 - June 2012
Stater Bros. Markets July 2007 - July 2010
Skills
Time Management, Management, Customer Service, Customer Satisfaction, Fundraising, PowerPoint, Data Analysis, Administration, Microsoft Excel, Microsoft Word, Teamwork, Microsoft Office, Social Networking, Higher Education, Event Planning, Student Affairs, Outlook, Community Outreach, Access, Research, Software Documentation, Data Entry, Administrative..., Sales, Logistics, Retail, Purchasing, Accounting, Employee Relations, Training, Supervisory Skills, Telephone Skills, Spreadsheets, System Administration, Office Administration, Process Scheduler, Human Resources, Analysis, Event Management, Office Management, Leadership, Opening New Accounts, Unsecured Loans, Car Loans, Supply Ordering, Ordering Office Supplies, Budget Management, Legal Accounts, Certificates of Deposit, IRAs
Education
Cal State San Bernardino 2009 — 2013
Bachelor's degree, Business Administration and Management, General
california state university
Trace3 May 2015 - Present
Bank of America Merrill Lynch October 2014 - May 2015
Arrowhead Credit Union September 2013 - October 2014
Arrowhead Credit Union October 2012 - September 2013
JPMorgan Chase & Co. December 2011 - September 2012
Skills
Sales, Leadership, Management, Research, Data Center, Solution Selling, Relationship Building, Sales Management, Account Management, Microsoft Office, PowerPoint, Virtualization, Salesforce.com, Cloud Computing, SaaS, Strategy, Disaster Recovery
Education
Arizona State University 2011 — 2015
Bachelor’s Degree, Organizational Studies
Orange County's Credit Union 2011 - 2013
Arrowhead Credit Union 2005 - 2010
Skills
Creative Writing, Final Cut Pro, Final Draft, Sales, Cross Selling, Video Editing, Humor, Banking, Human Interaction
Education
University of California, Riverside 2004 — 2009
Bachelor of Arts (B.A.), Film/Cinema/Video Studies
Arrowhead Credit Union September 2015 - Present
California Bank and Trust, formerly Vineyard Bank, formerly Rancho Bank January 1999 - June 2014
PFF Bank & Trust 1997 - 1998
Foothill Independent Bank 1992 - 1997
Skills
Commercial Banking, Commercial Lending, Lines Of Credit, Finance, Operations Management, Internal Audit, Branch Management, Branch Operation, Cash Handling, Banking, Customer Service, General Ledger, Leadership, Team Leadership, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Mt. San Antonio College 1986 — 1988
Aeronautics/Aviation/Aerospace Science and Technology, General
Ganesha High School 1981 — 1985
Business and General Education
Plaza Bank April 2015 - Present
Farmers & Merchants Bank of Long Beach December 2013 - March 2015
Provident Savings Bank August 2006 - December 2013
Bank of America April 2006 - July 2006
Arrowhead Credit Union January 2004 - April 2006
Countrywide Mortgage Services April 2001 - January 2004
Bank of the West July 1999 - March 2001
Citizens Business Bank November 1998 - July 1999
Wells Fargo August 1995 - October 1998
Wells Fargo April 1990 - August 1995
Skills
Loans, Commercial Lending, Commercial Banking, Small Business Lending, Banking, Retail Banking, Credit Analysis, Loan Origination, Consumer Lending, Financial Risk, Lines Of Credit, Mortgage Banking, Mortgage Lending, Credit Risk, Credit
Education
Pacific Coast Banking School 2001 — 2005
Master's degree, Finance and Financial Management Services
Mount St. Mary's College 1986 — 1988
Business Administration and Management, General
Mount San Antonio College 1984 — 1986
CSUSB July 2015 - Present
California State University of San Bernardino January 2014 - July 2015
BPC Media Works July 2013 - February 2014
CSUSB January 2013 - December 2013
CSUSB June 2013 - August 2013
Arrowhead Credit Union May 2011 - November 2012
Tiger Financial Management August 2008 - March 2010
Carl's Jr. March 2007 - April 2008
Skills
Press Releases, Customer-focused Service, Promotions, Public Speaking, PowerPoint, Communication, Office Administration, Microsoft Excel, Microsoft Office, Accurate Data Entry, Technical Support, Financial Assistance, Team Building, Loan Servicing, Home Equity Loans, Home Equity Lines of..., Conflict Resolution, Customer Service, Social Media, Event Management, Community Outreach, Strategic Communications, Public Relations, Editing, Facebook, Event Planning, Media Relations, Nonprofits, Publicity, Higher Education, Social Networking, Academic Advising
Education
CSUSB 2012 — 2013
Bachelor of Arts (B.A.), Mass Communication/Media Studies
CSUSB 2012 — 2013
Bachelor of Arts (B.A.), Human Communication
Riverside Community College 2008 — 2012
Associate of Arts (AA), Administrative and Information Systems
Riverside Community College 2008 — 2012
Associate of Arts (AA), Humanities
Riverside Community College 2008 — 2012
Associate of Arts (AA), Humanities, Philosophy, and Fine Arts
Riverside Community College 2008 — 2012
Associate of Arts (AA), Communication, Media, and Languages
Riverside Community College 2008 — 2012
Associate of Arts (AA), Social and Behavioral Studies
The Network Pro June 2015 - Present
County of Riverside August 2013 - October 2014
Arrowhead Credit Union July 2008 - December 2010
Skills
Customer Relations, Customer Satisfaction, Customer Service, Communication, Key Client Relationships, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, ConnectWise, ImageNow, Dispatching, Team Coordination, Scheduling, Appointment Scheduling, Time Review, Tier 1 IT Help Desk..., Outlook, Telephone Skills, Filing, Management, Customer Experience, Time Management, Access, Administrative..., Leadership, Writing, Teamwork, Public Relations, Team Building, Office Administration, Event Planning, Windows
Education
California State University-San Bernardino 2011 — 2012
Bachelor of Arts (B.A.), Communication and Media Studies
Crafton Hills College 2008 — 2010
General Studies
Arrowhead Credit Union September 2015 - Present
Realty ONE Group February 2015 - August 2015
Mission Federal Credit Union November 2013 - February 2015
SchoolsFirst Federal Credit Union November 2011 - November 2013
SchoolsFirst Federal Credit Union April 2010 - November 2011
First Team Real Estate March 2009 - April 2010
First Team Real Estate February 2007 - March 2009
First Team Real Estate May 2006 - February 2007
First Team Real Estate February 2005 - May 2006
Tilly's June 2002 - September 2004
Skills
Microsoft SQL, iLog (Business Rules..., Project Management, Microsoft Visual Studio, Analysis, Microsoft SQL Server, Public Speaking, Banking, Microsoft Excel, Customer Service, Marketing, Testing, Recruiting, Process Improvement, Business Analysis, Investment Properties, Visual Studio, Budgets, Microsoft Office, HTML, Real Estate, Management, Sales, Program Management, Team Building, Leadership, Strategic Planning, Negotiation, Marketing Strategy, Vendor Management, Risk Management, Strategy, Foreclosures, Interviews, Financial Analysis, Training, Contract Negotiation, Business Strategy
Education
California State University-Fullerton 2001 — 2004
Communications
Arrowhead Credit Union March 2010 - November 2011
Arrowhead Credit Union January 2008 - March 2010
Arrowhead Credit Union June 2004 - December 2007
Arrowhead Credit Union June 2003 - June 2004
Arrowhead Credit Union June 2002 - June 2003
Wal-Mart June 1999 - June 2002
Skills
Financial Services, Human Resources, Loss Prevention, Customer Service, Public Relations, Risk Mitigation, Fraud Investigations, Process Improvement, Staff Training, Client Relations, Sociology, Behavioral Science, Data Management, Analytics and Reporting, Marketing, Social Science, Negotiations, Time Management, Analytical Skills, Multitasking, Problem Solving, Collaborative Problem..., Troubleshooting, Communications, Financial Risk..., Results-Driven, High-Energy, Task Oriented, Reports and..., Risk Management
Education
University of Redlands 2015 — 2017
Master of Business Administration (M.B.A.)
University of Redlands 2015 — 2016
Certificate, Human Resources Management
University of Redlands 2013 — 2015
Bachelor's Degree, Business Science
Crafton Hills College 2012 — 2015
Associate's Degree, Sociology
Crafton Hills College 2012 — 2015
Associate's Degree, Social Science
Riverside City College 2012 — 2015
Associate's Degree, Social and Behavioral Studies
Invitation Homes October 2014 - Present
Bail Hotline Bail Bonds September 2013 - October 2014
CSU San Bernardino August 2012 - June 2013
E & J Plumbing December 2007 - June 2013
Golden State Incorporated December 2008 - September 2012
Career Strategies June 2010 - October 2010
Arrowhead Credit Union April 2006 - December 2007
Subway Sandwiches August 2005 - April 2006
Skills
Quickbooks,Microsoft..., QuickBooks, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Customer Service, Social Media Marketing, Social Media, Time Management, Marketing, Marketing Research, Financial Analysis, Marketing Communications, Public Speaking, Marketing Strategy, Accounting, Accounts Receivable, Advertising, Budgets, Customer Satisfaction, Data Analysis, Data Entry, Event Planning, Event Management, Facebook, Financial Accounting, Fundraising, Leadership, Management, Nonprofits, Payroll, Outlook, PeopleSoft
Education
California State University-San Bernardino 2011 — 2013
Bachelor of Arts Degree, Business Administration; Finance
California State University-San Bernardino 2010 — 2013
Finance, Accounting and Finance, Senior
San Bernardino Valley College
Bachelor of Business Administration (B.B.A.)
Arrowhead Credit Union September 2013 - Present
Red Hawk Casino January 2012 - June 2013
EFollett-Hornet Bookstore August 2010 - October 2012
Skills
SQL, Econometrics, Economics, Microsoft Office, Microsoft Excel, Microsoft Word, Business Analysis, Economic Research, Banking, Project Planning, Python, Customer Service, Calculus, Cashiering, Casino, Gretl, Game Theory, Taekwondo, Loan Origination, Branch Banking, Gaming
Education
CSU Sacramento 2007 — 2012
Bachelor of Arts (B.A.), Economics, 3.0
Johansen High School
CA; High School Diploma; Diploma; CA
Wells Fargo February 2010 - Present
Point Loma Credit Union February 2008 - February 2011
Arrowhead Credit Union August 2007 - February 2008
Skills
New Business Development, Marketing Communications, Sales, Home Equity, Mortgage Lending, Investments, Business Intelligence, Small Business, Banking, Credit, Customer Service, Loan Origination, Loans, Refinance
Education
Arizona State University 2009 — 2013
Business, Management, Marketing, and Related Support Services
Apple April 2015 - Present
Apple May 2013 - April 2015
Apple June 2010 - May 2013
Apple May 2008 - June 2010
Arrowhead Credit Union November 1998 - July 2005
Excel Learning Center February 1998 - January 2005
Skills
Recruiting, Training, Leadership, Customer Service, Human Resources, Management, CRM, Employee Relations, Time Management, Program Management, Interviews, Sales, Process Improvement, Budgets, Retail, Sales Operations, Project Planning, Coaching, Networking, Strategic Planning
Education
San Jose State University 2006 — 2008
Bachelor’s Degree, Social Sciences
CUSO Financial Services, LP at Arrowhead Credit Union March 2015 - Present
CUSO Financial Services, LP at Mission Federal Credit Union February 2010 - February 2015
CUSO Financial Services, LP at Mission Federal CU February 2010 - February 2015
Arrowhead Credit Union December 2007 - February 2010
CUSO Financial Services, LP @ Arrowhead CU December 2007 - February 2010
ARROWHEAD INVESTMENT CENTER, LLC December 2006 - February 2010
Provident Bank June 2007 - December 2007
Provident Bank June 2006 - December 2006
CUSO Financial Services, LP @ Altura CU January 2002 - June 2006
Bankers Life & Casualty Company January 1997 - January 2002
Skills
Life License: CA 0718595, Mutual Funds, Retirement, Credit, Risk Management, 401k, Customer Service, Financial Services, Investments, Fixed Annuities, Banking
Education
University of San Diego
Bachelor of Business Administration (BBA), Finance
University of San Diego
B.A, Business Finance
iAccounting Solutions, Inc June 2009 - Present
William F. Roberson, CPA, PLLC June 2007 - June 2009
Vavrinek, Trine, Day, & Co. January 2007 - May 2007
Arrowhead Credit Union November 2004 - December 2006
Bank of America 2002 - 2004
Skills
Corporate Tax, Small Business..., Income Tax, Tax Preparation, Small Business, Tax, Bookkeeping, Financial Reporting, Quickbooks, Payroll, Excel, Budgeting, Financial Analysis, Microsoft Office, Word, Non-profits, Accounting, Microsoft Excel, Financial Statements, QuickBooks, Technology, Google Apps, Hosted Services, Cash Management, Cash Flow Forecasting, General Ledger, Sales Tax, Financial Accounting, Accounts Payable, Account Reconciliation, Payroll Taxes, Bank Reconciliation, Small Business Tax, Depreciation, Tax Accounting, Tax Returns, Budgets, Invoicing, Balance, GAAP, CPA, Variance Analysis, Accountants, Microsoft Word, Nonprofits, Finance, Auditing, Start-ups, Fixed Assets, Professional Services
Education
California State University-San Bernardino 2005 — 2007
BS, Business Administration with concentration in Accounting
California State University-San Bernardino - College of Business and Public Administration 2005 — 2007
BS, Business Administration-Accounting
My Community Federal Credit Union December 2014 - Present
PSCU February 2013 - December 2014
PSCU January 2012 - February 2013
PSCU Financial Services March 2010 - January 2012
RandyStolp.com 2009 - 2010
Tri-County Chapter, California Credit Union League 2007 - 2009
Arrowhead Credit Union 2005 - 2009
Orange County's Credit Union 2001 - 2005
ValueOptions 1997 - 2001
Wells Fargo Bank 1988 - 1997
Skills
Strategy, Leadership, Process Improvement, Banking, Call Centers, Management, Business Development, Strategic Planning, Credit Cards, Financial Services, Customer Retention, Account Management, Benchmarking, Coaching, Credit Unions, Marketing, Consumer Lending, Business Analysis, Business Process..., Team Building, Sales, Credit, Consulting, CRM, Payment Card Processing, Relationship Management, Program Management, Executive Management, Training, Risk Management, New Business Development, Portfolio Management, Talent Acquisition, Vendor Management, Mergers & Acquisitions, Debit Cards, Payments, Marketing Communications, Electronic Payments, Fundraising, Philanthropy, Advocacy, Revenue Growth..., Virtual Retail Branching, Collaboration, Budgets, Sales Management, Incentive Programs, Negotiation, Insurance
Education
Western CUNA Management School 2008 — 2013
CCUE (Certified Credit Union Executive)
VISA International Bankcard Management School 2012 — 2012
California State University-Long Beach - College of Business Administration 2000 — 2007
BS, Marketing
Cypress College
AA, Accounting
Leadership San Bernardino
IEHP December 2011 - Present
Arrowhead Credit Union January 2011 - December 2011
Sansour & Associates June 2009 - November 2010
Sun Community Federal Credit Union August 2005 - August 2008
Skills
Marketing Strategy, Marketing Communications, Public Relations, Marketing, Strategic Planning, Advertising, Social Media Marketing, Social Media, Online Advertising
Education
University of California, Riverside 2006 — 2010
Business Administration, Marketing
Calexico High School
Kristie's Blue Jeans February 2013 - Present
Water Agency March 2007 - Present
Jamberry Nails September 2014 - February 2015
Cookie Lee June 2012 - January 2015
Arrowhead Credit Union August 2005 - March 2007
Skills
Customer Service, Outlook, Blogging, Microsoft Office, Microsoft Word, Accounts Receivable, Microsoft Excel, Team Building, PowerPoint, Strategic Planning, Financial Analysis, Budgets, Finance, Accounting, Credit, Banking, Process Improvement, Marketing, Event Planning
Education
California State University-San Bernardino
Wells Fargo October 2009 - Present
Arrowhead Credit Union January 2007 - January 2009
Wells Fargo January 2005 - January 2006
Citi January 2003 - January 2005
Skills
Network Communications, Technical Management, Organizational Behavior, Strategic Leadership, Business Development, Information Technology, Project Management, Operating Systems, Networking, Banking, Management, Mortgage Servicing, Cash Management, Sales, Strategic Planning, Vendor Management, Microsoft Office, Windows, Bankruptcy, Foreclosures, Liquidation, Collections, Customer Service, Call Centers, Loan Servicing, Team Building, Credit, Process Improvement, Coaching, Risk Management, Leadership
Education
Keller Graduate School of Management of DeVry University 2012 — 2013
Master of Business Administration (MBA), Network & Communications Management
DeVry University 2010 — 2012
Bachelor of Science (BS), Technical Management minor in Justice Administration, 3.89
Victor Valley College 1999 — 2003
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Chaffey Federal Credit Union November 2010 - Present
Union Bank April 2010 - October 2010
Arrowhead Credit Union June 2002 - April 2010
Bank of the West October 2001 - June 2002
Tokai Bank of California August 1991 - October 2001
Home Savings of America December 1989 - August 1991
Fidelity Federal Bank & Trust August 1986 - December 1989
American Savings and Loan September 1985 - August 1986
Lloyds Bank of California May 1980 - September 1985
Skills
Banking, Visio, Process Improvement, MS Project, Problem Solving, Business Analysis, Microsoft Office, Excel, Access, Word, Outlook, Disaster Recovery, PowerPoint, IT Management, SharePoint, Team Leadership, Analysis, Troubleshooting, Microsoft Word, Microsoft Excel, Vendor Management, Software Documentation, Risk Management, SDLC, Change Management, Security, Management, Project Management, Team Building, Software Development, System Administration, Active Directory, Databases, Call Centers, Windows, Data Center, Requirements Analysis, SQL, Windows 7, Credit, VMware
Education
University of Phoenix 2007 — 2009
Masters, Psychology
National University 2004 — 2006
Masters, Business Administration
H&M 2011 - 2013
Arrowhead Credit Union August 2004 - September 2005
Skills
Microsoft Word, Customer Service, Time Management, Microsoft Office, Sales, Event Planning, Training, Social Networking, Employee Training, Marketing, Store Management, Loss Prevention, Merchandising, Public Speaking, Social Media Marketing, PowerPoint
Education
University of La Verne 2012 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Chaffey College 2004 — 2011
Technicolor April 2013 - October 2013
University of Redlands April 2012 - April 2013
Arrowhead Credit Union December 2011 - March 2013
Altoon + Porter Architects May 2010 - May 2012
Sage Software May 2006 - December 2008
Altoon + Porter Architects February 2005 - May 2006
Disney Consumer Products January 2004 - July 2004
Cheng Lam & Company June 2002 - February 2003
Skills
Variance Analysis, SAP, Forecasting, Mas 90, Microsoft Office, TM1, Monarch, Deltek, Oracle, MAS 200, Fluent Spanish, ArcGIS, Business Analyst Online, SQL, Profit Star, MS Project
Education
University of Redlands 2012 — 2014
Master of Business Administration (MBA)
University of California, Los Angeles 2006 — 2006
N/A
University of California, Riverside 1999 — 2003
BS
Smith Marion & Co. LLP June 2014 - Present
Southern California Edison (SCE) September 2013 - May 2014
Smith Marion & Co. August 2011 - September 2013
US Bank June 2006 - August 2011
Arrowhead Credit Union June 2002 - July 2005
Skills
Notary Public, QuickBooks, Accounts Payable, Accounting, Bookkeeping, Accounts Receivable, Account Reconciliation, General Ledger, Payroll, Auditing, Financial Reporting, Financial Analysis, GAAP, Internal Controls, Single Audit, Yellow Book, Financial Accounting, US GAAP, Financial Statements, CPA
Education
California State University-San Bernardino - College of Business and Public Administration 2008 — 2011
B.S., Business Administration - Accounting
Arrowhead Credit Union 2014 - Present
Shark Investments April 2013 - March 2014
Daniele Designs November 2011 - January 2013
Dominion Enterprises - Homes.com January 2011 - November 2011
Advanced Access August 2007 - January 2011
Dell 2005 - 2006
Skills
SEM, Call Center, Technical Support, SEO, Wordpress, Call Centers, Link Building, PPC, Troubleshooting, Web Analytics, HTML, Servers, Online Marketing, Linux, Web Design
Education
Chaffey College 2002 — 2004
Computer Information Systems
PennyMac Loan Services, LLC August 2015 - Present
OneWest Bank March 2014 - July 2015
Premier Alliance Group / Root9B Technologies December 2013 - July 2015
Accelrys December 2014 - March 2015
Western Alliance Bancorporation April 2013 - September 2013
Pactrust Bank March 2012 - April 2013
AltaOne Federal Credit Union October 2011 - March 2012
FDIC July 2010 - October 2011
Arrowhead Credit Union January 2006 - February 2010
County of Riverside March 2002 - January 2006
Skills
Internal Controls, Auditing, Internal Audit, Process Improvement, Policy, SOX 404, SOX Compliancy, Financial Analysis, Financial Reporting, Forecasting, Microsoft Office, Banking, Compliance, Bank Secrecy Act, Operations Management, Regulatory Affairs, Financial Accounting, Leadership, Loans, Analysis, Risk Assessment, Management, Cash Management, Finance, GAAP, Sarbanes-Oxley Act, Budgets, Risk Management, Account Reconciliation, Credit, Managerial Finance, Cash Flow, General Ledger, Financial Statements, Financial Risk, Enterprise Risk..., Treasury Management, Variance Analysis, Credit Analysis, Accounting, Financial Modeling, Credit Risk, Financial Audits, Due Diligence, Strategic Financial..., Financial Services, Mergers & Acquisitions, Corporate Finance, CPA, Portfolio Management
Education
University of Redlands 2008 — 2009
MBA, Finance, Business
California State University-San Bernardino - College of Business and Public Administration 1996 — 1999
Bachelor of Science (BS), Accounting
A-Check America, Inc. February 2014 - Present
Arrowhead Credit Union August 2012 - January 2013
Arrowhead Credit Union February 2012 - August 2012
Altura Credit Union November 2006 - February 2010
Thermal Electronics Inc June 2003 - April 2005
Vestas American Wind Technology February 2001 - May 2003
Telenomics, Inc January 2000 - August 2000
United States Air Force November 1990 - January 1999
Skills
Network Engineering, Network Administration, System Administration, Windows Server 2003, LAN/WAN, Windows Server, Active Directory, Troubleshooting, Visio, Microsoft Office, Symantec Antivirus, Terminal Server, XP, Windows 7, Operating Systems, Dell, Servers, Acronis, TCP/IP, VPN, DNS, DHCP, POP3, SMTP, SNMP, Cisco IOS, Extreme Networks, HP Procurve, Sonicwall, Routing, Network Security, Wireshark, Switches, Routers, Packeteer, Firewalls, Information Technology, Technical Support, Security, Microsoft Exchange, Linux, Networking, LAN-WAN, Software Documentation, Citrix, Windows XP
Education
Capella University 2010 — 2013
MS, IT: Information Security & Assurance
California State University-San Bernardino 2003 — 2006
BS, Administration:Computer Information Systems
JP Morgan Chase Bank, NA 2014 - 2015
JP Morgan Chase Bank, NA September 2010 - March 2014
Arrowhead Credit Union June 2008 - September 2010
Bank of America April 2003 - May 2008
Skills
Banking, Credit, Management, Risk Management, Finance, Relationship Management, Financial Services, Teaching Adults, English Teaching, Restaurant Management
Education
Ryerson University 1988 — 1992
Business Administration and Management
Tarbell Realtors 2014 - Present
Arrowhead Credit Union April 2007 - January 2010
Skills
Hispanic Marketing, Customer Satisfaction
Education
Miami Dade College 1982 — 1984
Associate’s Degree
Remington Pure March 2011 - Present
Arrowhead Credit Union March 2009 - February 2011
ARINC January 2005 - February 2009
Bank of America December 2000 - December 2005
Gold Canyon Candle December 2000 - July 2005
A Thron Family Daycare January 1998 - November 2000
Yucaipa Unified School District May 1994 - August 1994
Skills
Sales, Customer Satisfaction, Account Management, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Cold Calling, Management, Contract Negotiation
Education
Crafton Hills College 1997 — 1998
Psychology and Computer Information Sciences, A
Green Valley High School 1995 — 1997
High School
CO-OP Financial Services April 2014 - Present
CO-OP Financial Services January 2012 - April 2014
CO-OP Financial Services September 2010 - January 2012
CO-OP Financial Services May 2009 - September 2010
Arrowhead Credit Union July 2005 - October 2007
Skills
Graphic Design, Illustrator, Photoshop, Packaging, Photography, Credit Unions, Customer Service, Microsoft Office, Adobe Creative Suite, PowerPoint, Banking, Logo Design, Event Planning, Business Development, Email Marketing, Financial Services, Sales, Credit, Credit Cards
Education
California State University-Fullerton 2005 — 2009
Bachelor's degree, Graphic Design
Santiago Canyon College 2002 — 2005
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
American First Credit Union Marketing ConsultantAmerican First Credit UnionMarch 2013 - December 2013
Arrowhead Credit Union June 2010 - February 2012
Arrowhead Credit Union June 2008 - May 2010
Arrowhead Credit Union September 2005 - June 2008
Arrowhead Credit Union July 1996 - August 2005
Redlands Federal Bank September 1990 - May 1996
Education
California State University-San Bernardino 1998 — 2000
Master of Business Administration (M.B.A.), Finance, General
Western CUNA Management School 1998 — 2000
Certificate of Completion, Credit Union Management & Operations
California State University-San Bernardino
Bachelor of Science, Business, Marketing
Arrowhead Credit Union February 2012 - Present
Eagle Community Credit Union May 2011 - February 2012
Prudential California Realty December 2010 - May 2011
DRM Resources April 2010 - October 2010
Tega Technologies December 2007 - January 2009
Tom Ferry, YourCoach.com August 2006 - December 2007
Skills
Project Management, Graphic Design, Visual Merchandising, Advertising Collateral, Direct Marketing, Brand Management, Strategic Planning, Email Marketing, Marketing, HTML, Adobe Creative Suite, Advertising, Event Planning, Budgets, Management, Public Relations, Account Management, Sales, Customer Service, Contract Negotiation
Education
California State Polytechnic University-Pomona 2002 — 2006
Bachelor of Science, Communications with an emphasis in Public Relations
Arrowhead Credit Union November 2012 - Present
Skills
SQL, Python, LaTex, SQL Server Management..., SQL Server Reporting..., R, CSS, HTML, Business Intelligence, Physics, Microsoft Excel, R&D, Banking, Astrophysics
Education
University of California, Santa Barbara 2008 — 2012
Bachelor of Arts (B.A.), Physics
La Habra High School 2004 — 2008
High School Diploma
Arrowhead Credit Union November 2013 - Present
Skills
Credit, Loans, Portfolio Management, Banking, Credit Analysis, Commercial Banking, Commercial Lending, Commercial Real Estate, Credit Risk, Management
Education
Keller Graduate School of Management 2000 — 2002
Carrington Mortgage Services, Mortgage Lending Division November 2012 - Present
United States Bankruptcy Court February 2011 - Present
Arrowhead Credit Union June 2009 - February 2011
MOS Group, Inc. April 2009 - May 2009
Citi Residential Lending, Inc. (formerly Ameriquest Mortgage Company) August 1999 - April 2009
Amresco Residential Mortgage 1996 - 1999
Skills
Loss Mitigation, Portfolio Management, PACER, Software Documentation, Loan Modifications, Chapter 13 Bankruptcy, Civil Litigation, Consumer Lending, Debtors, FHLMC, HAMP, Hearings, Leadership, Legal Assistance, Legal Writing, Lenstar, Lotus Notes, Program Management, Short Sales
Education
Mt. San Antonio College 1990 — 1991
California State University-Los Angeles 1977 — 1979
Long Beach City Employees Federal Credit Union September 2015 - Present
University Credit Union September 2014 - September 2015
Arrowhead Credit Union February 2012 - September 2014
Los Angeles Police Credit Union May 2008 - February 2012
American First Credit Union May 1996 - February 2008
Financial Partners Credit Union July 1986 - May 1996
Skills
Process Improvement, Loans, Budgets, Management, Sales, CRM, Business Development, Product Development, Marketing, Coaching, Credit Unions, Consumer Lending, Risk Management, Underwriting, Executive Management, Strategy, Project Management, Leadership, Strategic Planning, Banking, Financial Analysis, Sales Management, New Business Development, Call Center, Call Centers, Business Planning, Networking, Customer Service, Relationship Management, Vendor Management, Operations Management, Credit, Loan Servicing, Team Building, Mortgage Lending, Change Management
Education
University of Phoenix 1997 — 2000
Business Administration and Management, General
Arrowhead Credit Union April 2011 - June 2012
Unitrin Direct Insurance Company March 2002 - March 2010
Document Sciences Corporation March 1998 - March 2002
Gensia Sicor, Inc November 1992 - January 1998
Skills
Process Improvement, Vendor Management, Project Planning, Team Building, Insurance, Project Management, Business Analysis, Management, Visio, Negotiation, Customer Service, Business Process..., Access, Analysis, Cross-functional Team..., Budgets, Operations Management, Facilities Management, Disaster Recovery, Call Centers, Security, Training, Telecommunications, Strategy, Risk Management, Leadership, Procurement, Change Management, Sales
Education
University of California, San Diego 1997 — 1999
Certification in Facilities Management
Facilities Management, UNIVERSITY OF CALIFORNIA SAN DIEGO
Alta Vista Credit Union May 2015 - Present
San Bernardino School Employees FCU March 2012 - May 2015
Alaska USA Federal Credit Union October 2011 - March 2012
Arrowhead Credit Union May 2009 - July 2010
Arrowhead Credit Union January 2005 - November 2009
Sawyer Cook Insurance June 2002 - June 2005
Arrowhead Credit Union June 2001 - June 2002
Skills
Credit, Loans, Underwriting, Consumer Lending, Banking, Executive Management, Credit Analysis, Credit Unions, Sales Management, Risk Management, Business Development, Management, Marketing, Real Estate, Financial Services, Team Building, Loan Origination, Customer Service, Training, Loss Mitigation, Mortgage Lending, Commercial Lending, Budgets, Strategic Planning, Insurance, Finance, Financial Analysis, Leadership, Retail Banking, Refinance
Education
Western Cuna Management School 2006 — 2008
Diploma
NATIONAL UNIVERSITY SCHOOL OF BUSINESS
Master of Science, Business
Humboldt State University 1990 — 1995
BS, Fisheries Biology/Criminal Justice
San Joaquin Valley College September 2010 - Present
Inspired Properties December 2008 - Present
Wachovia Dealer Services March 2005 - March 2009
Arrowhead Credit Union January 2000 - January 2000
Skills
Customer Service, Employee Engagement, Process Improvement, Strategic Planning, Customer Satisfaction, Microsoft Office, Vendor Management, Instructional Design, Adult Education, Staff Development, Coaching, Logistics Management, Leadership Development, Team Building, Public Speaking, Leadership, Training, Policy, Conflict Resolution, Marketing, Management
Education
University of Phoenix 2006 — 2008
Master Degree, Business Administration
. July 2010 - Present
Koved Care November 2010 - November 2011
Anka Behavioral Health, Inc. July 2010 - May 2011
San Francisco State University January 2009 - May 2010
San Francisco State University May 2009 - August 2009
Arrowhead Credit Union April 2005 - December 2008
Education
San Francisco State University 2008 — 2010
Bachelor of Arts, Psychology
Crafton Hills College 2006 — 2008
Associate of Arts, Liberal Arts
Sawyer Cook Insurance Branch ManagerArrowhead Credit UnionJanuary 1990 - June 2007
Arrowhead Credit Union 1990 - 2007
Education
National University 2003 — 2007
MBA, Business
Arrowhead Credit Union January 2002 - Present
Education
National University 2004 — 2006
Bachelors Business Administration, Marketing
FTSI January 2014 - Present
Diebold, inc 2003 - December 2013
Arrowhead Credit union March 1999 - November 2003
Skills
Salesforce.com..., Project Management, Process Improvement, Vendor Management, Banking, Business Analysis, CRM, Call Centers, Cross-functional Team..., Customer Service, Sales, Sales Management, Salesforce.com, Team Building, Business Development, Management, Operations Management, Solution Selling, Strategic Planning, Strategy, Team Leadership
Education
University of California, Riverside
Project Management
Arrowhead Credit Union July 1985 - October 2010
Skills
Credit Unions, Credit, Loans, Banking, Consumer Lending, Retail Banking, Branch Management, Training, Coaching, Process Improvement, Commercial Lending, Leadership, Strategic Planning, Customer Service, Executive Management, Sales, Microsoft Excel, Project Management, Mortgage Lending
Education
California State University-San Bernardino 1983 — 1988
BA, Psychology
Haggard Consulting June 2011 - Present
Alta Vista Credit Union February 2006 - December 2009
Arrowhead Credit Union 2002 - 2005
Skills
Call Center, Consumer Lending, Credit Unions, Financial Services, Credit, Loans, Customer Service, Business Development, Sales Management, Banking, Risk Management, Executive Management, Retail Banking, Call Centers, Management, Strategic Planning, Leadership, Finance, Investments, Commercial Lending, Mortgage Lending
Education
University of California, San Diego 1982 — 1986
BA, Political Science, minor in US History and Econ
Esri October 2013 - Present
County of Riverside March 2012 - January 2013
Arrowhead Credit Union October 2001 - March 2012
Skills
VMware, Document Imaging, Problem Solving, Windows, Operating Systems, Troubleshooting, Security, Visio, IT Management, Business Analysis, SQL, Active Directory, System Administration, Network Administration, Team Building, Documentation, VoIP, Cisco, Cisco Technologies, Software Documentation, Networking, Software Development, DHCP, Management, Network Security, Disaster Recovery, Windows Server, SharePoint, Microsoft Exchange, Vendor Management, Data Center, XP, DNS, Information Technology, Databases, Windows 7, Hardware, IT Operations, TCP/IP, Linux, Virtualization, Technical Support, Servers, Microsoft SQL Server, Enterprise Architecture, Firewalls, Cloud Computing, Business Continuity, VMware ESX, Information Security
Education
National University 2005 — 2006
MBA, Business Administration
California State University-San Bernardino - College of Business and Public Administration 1995 — 2001
BA, Information Management
Victor valley high school 1991 — 1995
Alaska USA Federal Credit Union August 2012 - Present
Alaska USA Federal Credit Union August 2011 - August 2012
Consolidated Networks Corporation July 2010 - August 2011
Arrowhead Credit Union September 2007 - July 2010
United States Air Force September 2001 - September 2007
Skills
Network Administration, Active Directory, Network Security, Disaster Recovery, Troubleshooting, Operating Systems, Cisco Technologies, Security, System Administration, VMware, Windows 7, Windows XP, XP, Citrix, VMware ESX, Data Center, Technical Support
Education
Crafton Hills College
Cisco Certified Network Associate
Arrowhead Credit Union January 2012 - Present
Cooperative Center Federal Credit Union May 2005 - August 2009
Bank of the West September 1997 - May 2005
Skills
Loans, GAAP, Payroll, Credit, Risk Management, Strategic Planning, Policy, Customer Service, ALM, Data Analysis, Microsoft Office, Internal Controls, Human Resources, Training, Contract Negotiation
Education
Western Governors University 2009 — 2012
MBA, Business Strategy
University of Phoenix 2002 — 2004
BS, Accounting
Golden Gate University 1996 — 1998
Bachelor of Applied Science (B.A.Sc.), Finance, General
Sayles Consulting July 2010 - Present
Ashford University August 2008 - July 2010
Navy Federal Credit Union October 2007 - December 2008
Arrowhead Credit Union May 2006 - October 2007
USA Federal Credit Union June 2006 - October 2006
HSBC Automotive Finance 2003 - 2006
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Leadership Development, Leadership, Event Planning, Staff Development, Team Building
Education
Ashford University 2009 — 2010
Master of Arts (M.A.), Organizational Leadership
Ashford University 2007 — 2009
Bachelor of Arts (B.A.), Organizational Management
San Diego City College 2000 — 2005
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Citizens Trust Bank February 2014 - Present
WorldPay September 2011 - February 2014
Bank of America January 2010 - September 2011
Rabobank N.A. September 2006 - November 2008
Arrowhead Credit Union May 2003 - September 2006
Skills
Fraud, Risk Management, Financial Risk, Investigation, Banking, Private Investigations, Management, Credit Cards, Credit Risk, Financial Analysis, Customer Service, Training, Leadership, Fiserv Premier, Verafin (FRML), Gen3 DVR Surveillance, Loss Mitigation, Policies and Procedures, Analysis, Financial Services, Security
Education
University of Phoenix
Bachelors of Science, Criminal Justice Administration
Everest College 2001 — 2004
Associates of Science, Criminal Justice
Enterprise Funding Corporation December 2001 - June 2015
Arrowhead Credit Union April 1995 - December 2001
First Trust Bank, Ontario 1994 - March 1995
Skills
Loan Origination, Credit Analysis, Small Business Lending, Loans, Credit, Commercial Lending, Underwriting, Banking, Non-Conforming, SBA 504, Commercial Banking, Analysis, Finance, SBA
Education
University of Phoenix 1995 — 1999
Bachelor's degree, Finance, General
Rio Grande College, Rio Grande, OH 1972 — 1973
Elementary Education and Teaching
Gulf Park Jr. College 1964 — 1966
Associate of Arts (AA), General
Mercury Insurance December 2014 - Present
Corinthian Colleges October 2011 - November 2014
KHS&S Contractors February 2010 - May 2011
CA NV AWWA September 2008 - July 2009
PFF Bank & Trust November 2007 - October 2008
Arrowhead Credit Union 1979 - 2007
Skills
Leadership Development, Organizational..., Development & delivery..., Instructional Design, Employee Training, Team Building, Staff Development, Cross-functional Team..., Leadership, Training, Time Management, Management, Coaching, Employee Relations, Human Resources, Onboarding, Learning Management..., Analysis, Instructor-led Training, Program Management, Adult Education, Retail, Higher Education, Blended Learning, Performance Management, Security, Windows, Talent Management, System Administration, Banking, Change Management, Training Delivery
Education
National University 2004 — 2006
MBA, Business/Leadership/Human Resources
National University 2000 — 2004
BBA, Business/Leadership/Human Resources
TrueCar, Inc. August 2015 - Present
Hearst Digital Media January 2009 - June 2015
Vicinitas, LLC August 2003 - December 2011
Houghton Mifflin Harcourt November 2005 - December 2008
Arrowhead Credit Union February 2002 - November 2005
Ticketmaster Entertainment August 1996 - November 2001
MyHome.com November 1999 - September 2000
Dun & Bradstreet October 1993 - August 1996
Skills
Web Applications, Web Development, Agile Methodologies, JavaScript, MySQL, Scrum, CSS, PHP, jQuery, HTML, Apache, AJAX, CMS, JSON, E-commerce, XML, Cloud Computing, Node.js, MongoDB, Change Management, Release Management, Team Building, Mentoring, Scalability, Amazon Web Services...
Education
University of Phoenix 2002 — 2006
BS, Information Technology
Raritan Valley Community College 1989 — 2003
MIS
Rutgers University-New Brunswick 1988 — 1988
Meteorology
Downey Federal Credit Union November 2013 - Present
Downey Federal Credit Union April 2012 - October 2013
Arrowhead Credit Union 1990 - 2010
Education
California State University-San Bernardino - College of Business and Public Administration
MBA, Information Management
Printing Industries Credit Union November 2011 - Present
PRMG, Inc. October 2010 - January 2011
Arrowhead Central Credit Union 1990 - 2010
Arrowhead Credit Union 1990 - 2010
Education
Minnesota State University, Mankato 1981 — 1985
Bachelor of Business Administration (BBA), Finance Real Estate and Insurance
Arrowhead Credit Union December 2013 - Present
Financial Partners Credit Union December 2010 - November 2013
SchoolsFirst Federal Credit Union (formerly Orange County Teachers Federal Credit Union) 2003 - November 2010
SchoolsFirst Federal Credit Union (formerly Orange County Teachers Federal Credit Union) 2003 - 2008
SchoolsFirst Federal Credit Union (formerly Orange County Teachers Federal Credit Union) 1991 - 2003
America's Christian Credit Union (formerly Nazarene Federal Credit Union) 1989 - 1991
Orange County's Credit Union (formerly Orange County Federal Credit Union) 1986 - 1989
Skills
Credit Unions, Loans, Risk Management, Credit, Banking
Education
Chapman University
BA, Social Science
Chaffey College July 2013 - Present
Arrowhead Credit Union October 2012 - June 2013
Lutheran Social Services of WI & Upper MI August 2011 - December 2011
Roosevelt University June 2008 - August 2008
Grand Valley State University August 2007 - April 2008
Skills
Customer Service, Data Entry, Event Planning, Time Management, Outlook, Public Speaking, Research, Teamwork, Multimedia, Microsoft Office 2007, Multi-line Phone, Fax, Career Counseling, Student Counseling, Administrative..., Filing, HIPAA, Screening Resumes
Education
University of Redlands 2012 — 2014
Master of Education (M.Ed.), Counselor Education/School Counseling and Guidance Services
Grand Valley State University 2007 — 2011
Bachelors of Arts, English; Language & Literature and Writing
King College Prep 2003 — 2007
Fonseca Palace October 2011 - Present
Soboba casino May 2010 - September 2011
Arrowhead Credit Union June 2005 - May 2009
Stein Mart February 2004 - June 2005
Education
Cal State San Bernardino
Bachelor of Arts (B.A.), Marketing
Fashion Institute of Design & Merchandising
Associate of Arts (A.A.), Design and Visual Communications, General
Harris Corporation March 2015 - Present
Esri December 2009 - January 2015
Frontier Homes 2006 - 2008
Advatech Pacific 2005 - 2006
Arrowhead Credit Union 1999 - 2005
Skills
Analysis, Process Improvement, Budgets, Accounting, Financial Analysis, Finance, Business Analysis, Project Management, MS Project, Payroll, SAP, Earned Value Management, Business Process..., Start-ups, Project Planning, Data Analysis, Management, Pricing, Requirements Analysis, Strategic Planning, MS Excel, ProPricer, MAS 200, Program Management, Access, Microsoft Excel, Microsoft Project
Education
University of Redlands 2007 — 2009
MBA, Business/Finance
California State University-San Bernardino - College of Business and Public Administration 2000 — 2004
BA, Business Administration
California State University San Bernardino September 2010 - October 2012
Arrowhead Credit Union October 1982 - June 2009
Skills
Non-profits, Higher Education, Leadership Development, Strategic Planning, Research, Public Speaking
Education
CSUSB
Masters, Finance
Academy of the Inland Empire August 2013 - Present
Arrowhead Credit Union April 2012 - Present
WesCorp November 2007 - April 2012
WesCorp January 2001 - November 2007
Skills
SQL Server, Crystal Reports, Windows, VBScript, Disaster Recovery, Servers, Microsoft Office, Troubleshooting, Computer Hardware, Network Administration, Windows Server 2008, Data Center, System Administration, SQL, VMware, Excel, Word, Windows Server, Microsoft Excel, Microsoft SQL Server, Databases, Business Analysis, Integration, Access, Software Documentation, Visio, TCP/IP, Technical Support, IT Management, Microsoft Word, Hardware, Credit Unions, Network Security, Active Directory, Project Management, Vendor Management, Networking, Information Technology, Testing, IT Operations, IIS, Call Centers, Help Desk Support, XP
Education
DeVry University-California 1982 — 1984
Computer Information Systems
Playful Paws, LLC June 2014 - Present
US Navy Reserve April 1996 - Present
Unum July 2008 - October 2011
Arrowhead Credit Union August 2006 - May 2008
Arrowhead Credit Union October 2004 - July 2006
Skills
Producing Reports, Documentation, Business Correspondence, Travel Arrangements, Expense Management, Event Planning, Project Management, Administrative..., Management, Office Equipment, Outlook, Visio, Concur, Software Documentation, Sales, Process Scheduler
Education
Burlington County College 2012 — 2016
Associate of Science (AS), Business Administration and Management, General
Agua Caliente Band of Cahuilla Indians March 2012 - Present
Arrowhead Credit Union April 2008 - March 2012
Trinity Lending August 2006 - April 2008
Consumer Direct Lending June 2003 - August 2006
Skills
Cisco IOS, Cisco Call Manager, Checkpoint Firewalls, VMware ESX, Microsoft Exchange, Compellent, Tribal Gaming, Hospitality Industry, Network Engineering, Storage Area Networks, Network Security, Cisco Technologies, Hyper-V, Network Architecture, Checkpoint, Cisco Nexus, VMware, Troubleshooting, Disaster Recovery, ASA
Education
University of California, Riverside 1999 — 2003
B.S., Mathematics, Computer Science, Economics
Arrowhead Credit Union January 2014 - Present
Rockport September 2011 - January 2014
Michaels Stores, Inc. November 2009 - September 2011
Helzberg Diamonds October 2004 - April 2006
Skills
Merchandising, Visual Merchandising, Retail, Fashion, Store Management, Retail Sales, Loss Prevention, Cashiering, Planograms, Customer Service, Inventory Management, Inventory Control, Time Management, Data Entry, Store Operations, Merchandise Planning, Assortment, Trend Analysis, Window Displays, POS, Shrinkage, Apparel, Trend, Driving Results, Profit, Customer Satisfaction, Styling, Hiring
Education
University of California, Riverside 2007 — 2009
BS, Anthropology
Crafton Hills College 2002 — 2004
AA, Liberal Studies
City of Riverside June 2012 - Present
Primerica January 2010 - Present
Arrowhead Credit Union 2007 - 2010
Fiscal Credit Union 2004 - 2007
Continental Credit Union 1999 - 2004
Del Amo Savings Bank 1995 - 1998
Skills
Bilingual, Bilingual Communications, Management
Education
New Horizons Schools 2011 — 2012
Microsoft Specialist, Computer
Leuzinger High School 1981 — 1984
Miami Dade College
Associate of Arts (AA)
Arrowhead Credit Union October 1998 - Present
Finance Assistant Manager May 1990 - July 2000
PFF Bank & Trust September 1983 - September 1993
Skills
Microsoft Office, Account Reconciliation, Financial Accounting
Education
Mt. San Antonio College 1973 — 1974
Montclair High School 1968 — 1972
Moore Brewer Wolfe Jones Tyler & North May 2004 - Present
Washington Mutual Bank, Inc March 2003 - April 2004
Arrowhead Credit Union August 1998 - March 2003
Wells Fargo January 1997 - August 1998
Skills
Legal Writing, Legal Research, Regulatory Analysis, Legal Compliance, Loans, Analysis, Leadership, Banking, Consumer Lending
Education
California State University-San Bernardino 1995 — 2000
Bachelor of Arts (B.A.), History
Arrowhead Credit Union 2011 - 2012
US Bank November 2007 - July 2009
Skills
Fast learner, flexible..., Excellent Customer..., Goal Oriented, Microsoft Word & Excel, Problem...
Education
Mt. San Antonio College 2010 — 2011
Bachelor of Science (BS), Aviation
Yucaipa High School 1998 — 2001
High School Degree
Arrowhead Credit Union January 2013 - Present
Arrowhead Credit Union, San Bernardino August 2006 - December 2010
Arrowhead Credit Union June 2004 - August 2006
Shepherd of the Hills Church January 2004 - January 2005
Hillside Aquatics August 2003 - June 2004
Chaffey College June 2003 - August 2003
Soroptimist International January 2000 - January 2002
Skills
Accounting, Swim Lessons, Swim Instruction, Teller Operations, Customer Service, Interior Design
Education
University of California 2008 — 2012
Interior Design
University of California, Riverside 2003 — 2005
American First Credit Union April 2009 - Present
Arrowhead Credit Union June 2007 - April 2009
Skills
Banking, Credit, Retail Banking, Loans, Customer Service, Consumer Lending, Risk Management, Financial Analysis
Education
Cypress College
Union Bank 2012 - Present
Union Bank February 2009 - October 2012
Union Bank December 2007 - February 2009
Arrowhead Credit Union December 2004 - December 2007
Skills
Branch Banking, Risk Management, Financial Services, Retail Banking, Management, Banking, Cross Selling
Education
National University 2004 — 2006
Master of Business Administration (M.B.A.), Business Administration and Management, General
California State University-San Bernardino
Bachelors Degree in Liberal Studies with an emphasis in Human Development, Elementary Education and Teaching
Lynwood Owners Association January 2010 - Present
Arrowhead Credit Union December 1993 - August 2010
Skills
Banking
Education
Fullerton College 1969 — 1972
Cerritos College 1967 — 1968
Irvine Company March 2015 - Present
Bank of America November 2012 - March 2015
Arrowhead Credit Union November 2011 - October 2012
Skills
Customer Service, Microsoft Office, Process Improvement, Microsoft Word, Banking, Training, Outlook, Credit, Call Centers, Customer Satisfaction
Education
Universal College of Beauty Inc-Los Angeles 1 2009 — 2010
Cometology and Barbering, Cosmetology/Cosmetologist, General
Upland High School 2003 — 2007
Arrowhead Credit Union April 2015 - Present
Education
California Baptist University 2013 — 2016
CSUSB June 2015 - Present
SCAQMD August 2013 - September 2013
Arrowhead Credit Union June 2013 - August 2013
SCAQMD June 2011 - September 2011
Skills
Training, Event Planning, Research, Customer Service, Data Analysis, Community Outreach
Education
California State University-San Bernardino 2010 — 2016
Accounting and Business/Management