Aspect Software Inc.
Industry: Call center company
DescriptionAspect Software, Inc. is an American multinational call center technology and customer experience company headquartered in Phoenix, Arizona. Aspect has offices in Africa, Asia, Oceania, Europe, North America, and South America. Headquarters: Phoenix, AZ Revenue: 443 million USD (2014) CEO: Stew Bloom (Aug 1, 2012–) Number of employees: 2,088 (2017) Parent organization: Aspect Software Parent, Inc. Subsidiaries: Voxeo, Quilogy, Inc., Aspect Telecommunications,
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Aspect Software Inc. Employees
Employee
Years
Job
Industry
Krushnaveni Hindupur Krushnaveni Hindupur's Aspect Software Inc. Experience February 2011 - February 2014
Job B
Industry Computer Software
Experience
Aspect Software Inc February 2011 - February 2014
Aspect Software Inc June 2005 - February 2011
Concerto Software May 2003 - May 2005
Cellit Software May 2001 - May 2003
Lucent, Winpro and Binfo November 1996 - March 2001
Skills
Distributed Systems, Visual Studio, UML, Microsoft SQL Server, System Architecture, Software Development, .NET, ClearCase, Web Services, SQL
Education
42
B.E, Computer Science
Aspect Software Inc February 2011 - February 2014
Aspect Software Inc June 2005 - February 2011
Concerto Software May 2003 - May 2005
Cellit Software May 2001 - May 2003
Lucent, Winpro and Binfo November 1996 - March 2001
Skills
Distributed Systems, Visual Studio, UML, Microsoft SQL Server, System Architecture, Software Development, .NET, ClearCase, Web Services, SQL
Education
42
B.E, Computer Science
Debra Payne Debra Payne's Aspect Software Inc. Experience January 2005 - May 2013
Job Finance Manager
Industry Computer Software
Experience
Aspect Software, Inc January 2005 - May 2013
Rockwell FirstPoint Contact January 2000 - April 2005
Rockwell FirstPoint Contact January 1997 - March 2000
Rockwell FirstPoint Contact January 1996 - April 1997
Rockwell FirstPoint Contact January 1990 - April 1996
Rockwell FirstPoint Contact January 1984 - June 1990
Skills
Sarbanes-Oxley Act, Forecasting, Financial Analysis, Financial Modeling, Financial Reporting, Business Intelligence, Essbase, Revenue Recognition, Business Analysis, Managerial Finance, Variance Analysis, US GAAP, Strategic Financial..., Hyperion Enterprise
Education
Median Career School
Certified Medical Assistant
College of DuPage
Acounting
Aspect Software, Inc January 2005 - May 2013
Rockwell FirstPoint Contact January 2000 - April 2005
Rockwell FirstPoint Contact January 1997 - March 2000
Rockwell FirstPoint Contact January 1996 - April 1997
Rockwell FirstPoint Contact January 1990 - April 1996
Rockwell FirstPoint Contact January 1984 - June 1990
Skills
Sarbanes-Oxley Act, Forecasting, Financial Analysis, Financial Modeling, Financial Reporting, Business Intelligence, Essbase, Revenue Recognition, Business Analysis, Managerial Finance, Variance Analysis, US GAAP, Strategic Financial..., Hyperion Enterprise
Education
Median Career School
Certified Medical Assistant
College of DuPage
Acounting
Chris Lawrence Chris Lawrence's Aspect Software Inc. Experience January 2007 - October 2008
Job Director, Product Management Software Platform and Cloud Applications at Demandware
Industry Computer Software
Experience
Demandware July 2015 - Present
Demandware February 2014 - July 2015
AccuRev April 2013 - February 2014
GT Advanced Technologies May 2011 - April 2013
GT Solar January 2009 - May 2011
Aspect Software Inc. January 2007 - October 2008
Aspect Software January 2001 - January 2007
Aspect Software (Formerly Concerto Software) January 1999 - January 2001
Concerto Software (Formerly Davox Corporation) January 1998 - January 1999
Davox Corporation 1997 - 1998
Skills
Business Analysis, Product Management, SaaS, Enterprise Software, Product Lifecycle..., Cross-functional Team..., Program Management, Unified Communications, Integration, Product Marketing, Vendor Management, Cloud Computing, Product Development, Competitive Analysis, Solution Selling, Product Launch, Strategic Partnerships, IVR, CRM, VoIP, Contact Centers, Pre-sales, Project Management, Telecommunications, Telephony, Team Leadership, Call Center, SIP, Go-to-market Strategy, Business Development, Strategic Planning, Team Building, Strategy, Business Strategy, Team Management, Solution Architecture, Software Project..., Visio, Business Intelligence, Security, Technical Presentations, Sales Enablement, International Product..., Solutions Marketing, Partner Management, Solar PV, HMI Configuration, Brand Development, Marketing Research, Business Process...
Education
Saint Anselm College 1987 — 1991
BA, Criminal Justice
Demandware July 2015 - Present
Demandware February 2014 - July 2015
AccuRev April 2013 - February 2014
GT Advanced Technologies May 2011 - April 2013
GT Solar January 2009 - May 2011
Aspect Software Inc. January 2007 - October 2008
Aspect Software January 2001 - January 2007
Aspect Software (Formerly Concerto Software) January 1999 - January 2001
Concerto Software (Formerly Davox Corporation) January 1998 - January 1999
Davox Corporation 1997 - 1998
Skills
Business Analysis, Product Management, SaaS, Enterprise Software, Product Lifecycle..., Cross-functional Team..., Program Management, Unified Communications, Integration, Product Marketing, Vendor Management, Cloud Computing, Product Development, Competitive Analysis, Solution Selling, Product Launch, Strategic Partnerships, IVR, CRM, VoIP, Contact Centers, Pre-sales, Project Management, Telecommunications, Telephony, Team Leadership, Call Center, SIP, Go-to-market Strategy, Business Development, Strategic Planning, Team Building, Strategy, Business Strategy, Team Management, Solution Architecture, Software Project..., Visio, Business Intelligence, Security, Technical Presentations, Sales Enablement, International Product..., Solutions Marketing, Partner Management, Solar PV, HMI Configuration, Brand Development, Marketing Research, Business Process...
Education
Saint Anselm College 1987 — 1991
BA, Criminal Justice
Michael Vaillancourt Michael Vaillancourt's Aspect Software Inc. Experience August 1999 - Present
Job Regional Principal Manager at Aspect Software Inc.
Industry Computer Software
Experience
Aspect Software Inc. August 1999 - Present
Concerto 2002 - 2004
Davox 1999 - 2003
Bizfon February 1997 - August 1999
digital April 1982 - May 1998
Skills
Professional Services, CRM, Contact Centers, IVR, Management, ACD, Call Centers, Enterprise Software, Call Center, Unified Communications, Program Management, CTI, Telephony, SaaS, Telecommunications, Pre-sales, Project Management, Team Building, Workforce Management, Sales, Business Development, VoIP, Avaya, Vendor Management, Start-ups, Product Management, Cloud Computing, SIP, Troubleshooting, Go-to-market Strategy, System Deployment, ERP, Managed Services, Wireless, Integration, Outsourcing, Solution Architecture, Lead Generation, Service Delivery, Sales Engineering, Data Center, Channel Partners, Customer Experience, Mobile Devices, IP, Salesforce.com, Disaster Risk Reduction, Disaster Recovery, Professional Services..., Avaya Technologies
Education
Babson College - Franklin W. Olin Graduate School of Business 1996 — 1998
Advanced Networking - Masters Program, Masters Program - Networks
Babson College 1989 — 1992
Advanced Network Training
New Hampshire Trade Institute 1980 — 1982
Certified - Electronics Technician, Certified - Electronics Technician, Associates Degree
Aspect Software Inc. August 1999 - Present
Concerto 2002 - 2004
Davox 1999 - 2003
Bizfon February 1997 - August 1999
digital April 1982 - May 1998
Skills
Professional Services, CRM, Contact Centers, IVR, Management, ACD, Call Centers, Enterprise Software, Call Center, Unified Communications, Program Management, CTI, Telephony, SaaS, Telecommunications, Pre-sales, Project Management, Team Building, Workforce Management, Sales, Business Development, VoIP, Avaya, Vendor Management, Start-ups, Product Management, Cloud Computing, SIP, Troubleshooting, Go-to-market Strategy, System Deployment, ERP, Managed Services, Wireless, Integration, Outsourcing, Solution Architecture, Lead Generation, Service Delivery, Sales Engineering, Data Center, Channel Partners, Customer Experience, Mobile Devices, IP, Salesforce.com, Disaster Risk Reduction, Disaster Recovery, Professional Services..., Avaya Technologies
Education
Babson College - Franklin W. Olin Graduate School of Business 1996 — 1998
Advanced Networking - Masters Program, Masters Program - Networks
Babson College 1989 — 1992
Advanced Network Training
New Hampshire Trade Institute 1980 — 1982
Certified - Electronics Technician, Certified - Electronics Technician, Associates Degree
Vincent Lo Vincent Lo's Aspect Software Inc. Experience March 2005 - February 2011
Job Sr. Network Administrator at Intertrust Technologies Corporation
Industry Information Technology and Services
Experience
Intertrust Technologies Corporation April 2013 - Present
IAS - International Asset Systems February 2011 - April 2013
Aspect Software March 2005 - February 2011
Aspect Software Inc March 2005 - February 2011
Credence Systems Corporation July 2004 - March 2005
Global Data Center March 2001 - May 2004
Solectron Corporation May 2000 - March 2001
Skills
VMware, DNS, VMware ESX, Unix, Disaster Recovery, Data Center, Operating Systems, Linux, Servers, NFS, Databases, Netbackup, System Architecture, Troubleshooting, Visio, Cloud Computing, IIS, SaaS, Virtualization
Education
San Jose State University 1998 — 2000
BS, Management Information Systems
San Jose State University 1998 — 2000
Bachelor of Science degree, Management Information Systems (MIS)
Intertrust Technologies Corporation April 2013 - Present
IAS - International Asset Systems February 2011 - April 2013
Aspect Software March 2005 - February 2011
Aspect Software Inc March 2005 - February 2011
Credence Systems Corporation July 2004 - March 2005
Global Data Center March 2001 - May 2004
Solectron Corporation May 2000 - March 2001
Skills
VMware, DNS, VMware ESX, Unix, Disaster Recovery, Data Center, Operating Systems, Linux, Servers, NFS, Databases, Netbackup, System Architecture, Troubleshooting, Visio, Cloud Computing, IIS, SaaS, Virtualization
Education
San Jose State University 1998 — 2000
BS, Management Information Systems
San Jose State University 1998 — 2000
Bachelor of Science degree, Management Information Systems (MIS)
David Vest David Vest's Aspect Software Inc. Experience January 2001 - November 2010
Job CEO at Advantage Point Solutions
Industry Information Technology and Services
Experience
Advantage Point Solutions June 2010 - Present
Aspect Software, Inc January 2001 - November 2010
Cisco Systems, Inc January 1999 - January 2001
Vista, Inc January 1997 - January 1999
Digital Equipment Corporation January 1979 - January 1997
Professional Service Center (PSC) January 1993 - January 1994
Skills
Integration, CRM, Enterprise Software, Consulting, Call Centers, Management, Professional Services, Business Process, Strategy, Cloud Computing, SaaS, IVR, Marketing Strategy, Unified Communications, Enterprise Architecture, Program Management, Pre-sales, Software Project..., Telecommunications, Sales Operations, Direct Sales, Networking, Contact Centers, Channel Partners, Start-ups, Sales, Salesforce.com, Software Development, Integrated Marketing, Project Management, Solution Selling, Leadership, New Business Development, Call Center, Strategic Partnerships, Customer Satisfaction, Business Development, Outsourcing, Business Strategy, Business Analysis, Go-to-market Strategy, Managed Services, IT Strategy, Marketing, Product Management, Service Delivery, Recruiting, Cisco Technologies, Vendor Management, Project Planning
Education
University of Tennessee-Knoxville 1972 — 1977
Bachelors Degree, Computer Science
Harvard Business School
Business
Advantage Point Solutions June 2010 - Present
Aspect Software, Inc January 2001 - November 2010
Cisco Systems, Inc January 1999 - January 2001
Vista, Inc January 1997 - January 1999
Digital Equipment Corporation January 1979 - January 1997
Professional Service Center (PSC) January 1993 - January 1994
Skills
Integration, CRM, Enterprise Software, Consulting, Call Centers, Management, Professional Services, Business Process, Strategy, Cloud Computing, SaaS, IVR, Marketing Strategy, Unified Communications, Enterprise Architecture, Program Management, Pre-sales, Software Project..., Telecommunications, Sales Operations, Direct Sales, Networking, Contact Centers, Channel Partners, Start-ups, Sales, Salesforce.com, Software Development, Integrated Marketing, Project Management, Solution Selling, Leadership, New Business Development, Call Center, Strategic Partnerships, Customer Satisfaction, Business Development, Outsourcing, Business Strategy, Business Analysis, Go-to-market Strategy, Managed Services, IT Strategy, Marketing, Product Management, Service Delivery, Recruiting, Cisco Technologies, Vendor Management, Project Planning
Education
University of Tennessee-Knoxville 1972 — 1977
Bachelors Degree, Computer Science
Harvard Business School
Business
Colin Stansfield Colin Stansfield's Aspect Software Inc. Experience January 1998 - August 2009
Job Director of Software Engineering Lumos Technologies
Industry Computer Software
Experience
Lumos Technologies August 2009 - Present
Aspect Software Inc. January 1998 - August 2009
Skills
ACD, Unified Communications, Cloud Computing, SaaS, Enterprise Software, IVR, System Architecture, VoIP, ClearCase, SIP, Agile Methodologies, Software Development, Integration, C#, Telecommunications, Solution Architecture, TCP/IP, XML, Professional Services, Pre-sales, CTI, Unix, .NET, Linux, Software Engineering, Telephony, IP, Web Services, System Deployment, SOAP, Product Management, Contact Centers, Microsoft SQL Server, Mobile Applications, Visual Studio, Software Project..., Object Oriented Design, Cisco Technologies, VMware, WCF
Education
Carleton University 1990 — 1995
B.A English and History
ITI Technical College 1995 — 1997
B.Sc Computer Technology, Computer Science
American Intercontinental University 2000 — 2002
Masters of Information Technology, CS
Lumos Technologies August 2009 - Present
Aspect Software Inc. January 1998 - August 2009
Skills
ACD, Unified Communications, Cloud Computing, SaaS, Enterprise Software, IVR, System Architecture, VoIP, ClearCase, SIP, Agile Methodologies, Software Development, Integration, C#, Telecommunications, Solution Architecture, TCP/IP, XML, Professional Services, Pre-sales, CTI, Unix, .NET, Linux, Software Engineering, Telephony, IP, Web Services, System Deployment, SOAP, Product Management, Contact Centers, Microsoft SQL Server, Mobile Applications, Visual Studio, Software Project..., Object Oriented Design, Cisco Technologies, VMware, WCF
Education
Carleton University 1990 — 1995
B.A English and History
ITI Technical College 1995 — 1997
B.Sc Computer Technology, Computer Science
American Intercontinental University 2000 — 2002
Masters of Information Technology, CS
Rich Sharpe Rich Sharpe's Aspect Software Inc. Experience November 2009 - July 2014
Job Director, Customer Operations Quote to Cash
Industry Telecommunications
Experience
Aspect Software Inc. November 2009 - July 2014
Sonus Networks January 2000 - October 2009
RSA, The Security Division of EMC 1998 - 2000
Bay Networks November 1990 - December 1999
Computervision 1983 - 1989
Skills
Solution Selling, Enterprise Software, Telecommunications, Unified Communications, SaaS, ERP, Cross-functional Team..., Start-ups, Management, Professional Services, CRM, Sales, Pre-sales, Salesforce.com, Cloud Computing
Education
University of Massachusetts Lowell
Bachelor's degree, Business Administration and Management, General
Aspect Software Inc. November 2009 - July 2014
Sonus Networks January 2000 - October 2009
RSA, The Security Division of EMC 1998 - 2000
Bay Networks November 1990 - December 1999
Computervision 1983 - 1989
Skills
Solution Selling, Enterprise Software, Telecommunications, Unified Communications, SaaS, ERP, Cross-functional Team..., Start-ups, Management, Professional Services, CRM, Sales, Pre-sales, Salesforce.com, Cloud Computing
Education
University of Massachusetts Lowell
Bachelor's degree, Business Administration and Management, General
Edward Kuns's Aspect Software Inc. Experience March 1998 - Present
Job
Industry Telecommunications
Experience
Aspect Software, Inc March 1998 - Present
Skills
Perl, C++, Embedded Systems, Java, C#, Operating Systems, SQL, Web Applications, Firmware, Servers, Device Drivers, ClearCase, Software Development, SIP, Software Engineering, C, Object Oriented Design, Distributed Systems, Shell Scripting, SOA, Programming, System Architecture, .NET, Integration, Cloud Computing, Visual Studio, Bash, Test Automation, Telecommunications, Unix, Web Services, Software Design, VoIP, Linux, Unified Communications, OOP, ACD, Testing, XML, Multithreading, Eclipse, Call Centers, TCP/IP
Education
Rutgers University-New Brunswick 1987 — 1997
PhD
Rensselaer Polytechnic Institute 1983 — 1987
BS
Coursera Capstone
Coursera Capstone
Coursera Capstone
Coursera Developing Data Products
Coursera Developing Data Products
Coursera Developing Data Products
Coursera Developing Data Products
Aspect Software, Inc March 1998 - Present
Skills
Perl, C++, Embedded Systems, Java, C#, Operating Systems, SQL, Web Applications, Firmware, Servers, Device Drivers, ClearCase, Software Development, SIP, Software Engineering, C, Object Oriented Design, Distributed Systems, Shell Scripting, SOA, Programming, System Architecture, .NET, Integration, Cloud Computing, Visual Studio, Bash, Test Automation, Telecommunications, Unix, Web Services, Software Design, VoIP, Linux, Unified Communications, OOP, ACD, Testing, XML, Multithreading, Eclipse, Call Centers, TCP/IP
Education
Rutgers University-New Brunswick 1987 — 1997
PhD
Rensselaer Polytechnic Institute 1983 — 1987
BS
Coursera Capstone
Coursera Capstone
Coursera Capstone
Coursera Developing Data Products
Coursera Developing Data Products
Coursera Developing Data Products
Coursera Developing Data Products
Judith Laughlin's Aspect Software Inc. Experience September 1997 - May 2013
Job Director Managed Services at Aspect Software
Industry Telecommunications
Experience
Aspect Software May 2013 - Present
Aspect Software Inc September 1997 - May 2013
Concerto Software (nka Aspect Software, fka Rockwell FirstPoint Contact/Electronic Commerce) 1997 - May 2013
Delta Air Lines October 1979 - September 1997
Skills
Professional Services, CTI, ACD, IVR, Telecommunications, Pre-sales, Call Center, Cloud Computing, Workforce Management, SaaS, Solution Selling, Unified Communications, VoIP, SIP, Call Centers, Salesforce.com, Enterprise Software, Vendor Management, Integration, Contact Centers, Management, Sales Engineering, IP, Disaster Recovery, System Deployment, Call Logging, Solution Architecture, Program Management, Mobile Devices, Service Delivery, Microsoft Technologies, Business Analysis, Avaya, Direct Sales, CRM, SharePoint, Go-to-market Strategy, Product Management, Customer Experience, Telephony, Wireless, Lync, Channel Partners, Data Center, Outsourcing, Security, Training, Customer Satisfaction, Managed Services, Strategic Partnerships
Education
Morehead State University 1970 — 1974
BBA, Accounting
Aspect Software May 2013 - Present
Aspect Software Inc September 1997 - May 2013
Concerto Software (nka Aspect Software, fka Rockwell FirstPoint Contact/Electronic Commerce) 1997 - May 2013
Delta Air Lines October 1979 - September 1997
Skills
Professional Services, CTI, ACD, IVR, Telecommunications, Pre-sales, Call Center, Cloud Computing, Workforce Management, SaaS, Solution Selling, Unified Communications, VoIP, SIP, Call Centers, Salesforce.com, Enterprise Software, Vendor Management, Integration, Contact Centers, Management, Sales Engineering, IP, Disaster Recovery, System Deployment, Call Logging, Solution Architecture, Program Management, Mobile Devices, Service Delivery, Microsoft Technologies, Business Analysis, Avaya, Direct Sales, CRM, SharePoint, Go-to-market Strategy, Product Management, Customer Experience, Telephony, Wireless, Lync, Channel Partners, Data Center, Outsourcing, Security, Training, Customer Satisfaction, Managed Services, Strategic Partnerships
Education
Morehead State University 1970 — 1974
BBA, Accounting
Aspect Software
Qualfon
Aspect Telecommunications
Focus Services