Assurant Specialty Property
Industry: Insurance company
DescriptionSubsidiary: Converge Services Group, LLC Parent organization: Assurant
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Assurant Specialty Property Employees
Capital Bank November 2014 - August 2015
Assurant Specialty Property June 2013 - October 2014
Assurant Specialty Property May 2012 - July 2013
RBC Bank USA March 2011 - March 2012
RBC Bank USA January 2005 - March 2011
Skills
Risk Management, Quality Assurance, Internal Audit, Quality Control, Mortgage Compliance, CFPB, Vendor Management, Credit Analysis, Credit, Auditing, Financial Services, Enterprise Risk..., Fraud, Banking, Operational Risk, Consumer Lending, Mortgage Fraud
Education
Adelphi University
ABA Accredited Program, Lawyers Assistant
University of Rhode Island
Bachelor of Arts, Psychology
Nassau Community College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Assurant Specialty Property June 2014 - Present
Assurant Solutions July 2013 - Present
Rollins, Inc. February 2010 - July 2013
Atlanta Public Schools April 2007 - August 2009
Skills
Computer Repair, Customer Service, Clinical Development, Technical Support, Troubleshooting, Software Documentation, Training, Outlook, Quality Assurance, Microsoft Office, Help Desk Support, Technical Writing, Access, Customer Satisfaction, Computer Hardware, Data Entry, Process Improvement, XP, Completed 3 week..., Windows 7, Windows XP
Education
Bethune-Cookman University 2001 — 2006
Bachelor of Science (BS), Clinical Laboratory Science/Medical Technology/Technologist
Assurant Specialty Property August 2014 - Present
Edward Boshnick OD PA August 2013 - July 2014
Dr. Minkes and Associates February 2013 - August 2013
Vital Care June 2011 - February 2012
James D. Hagen OD January 2008 - December 2010
Skills
Microsoft Office, Microsoft Word, Medical Assisting, Assisted Living, Front Office, Contact Lenses, Medical Records, Data Entry
Education
Everest Institute-Kendall 2007 — 2008
Medical/Clinical Assistant
Assurant Specialty Property June 2012 - Present
InfoCision Management Corporation May 2011 - June 2012
FirstMerit Insurance Agency, Inc April 2009 - February 2011
FirstMerit Bank, N.A. September 2008 - February 2011
Robert Half Company September 2008 - September 2008
Business Volunteers Unlimited (BVU) March 2008 - August 2008
Baldwin-Wallace College August 2004 - March 2008
Sonnhalter Advertising October 2007 - December 2007
College Now (formally known as Cleveland Scholarship Programs) May 2007 - August 2007
South Pointe Hospital June 2003 - August 2004
Skills
Community Outreach, Event Planning, Nonprofits, Public Relations
Education
Baldwin Wallace University 2004 — 2008
B.A., Public Relations, Communication Studies, and International Studies
Eloquas Communications, Inc. 2002 - Present
Assurant Specialty Property November 2013 - February 2014
TEKsystems January 2013 - July 2013
Skills
Technical Writing, Editing, Project Management, Business Process, Software Documentation, Technical Documentation, Management, Business Analysis, Visio, Copy Editing, Writing, Agile Methodologies, Manuals, MS Project, Proofreading, Blogging, Requirements Gathering, Proposal Writing, Process Improvement, Web Content, Newsletters, Information Mapping, White Papers, Teaching English to..., Adult Education, Public Speaking, PCI Compliance, Risk and Compliance, Electronic Payments, IT Infrastructure..., IT Operations
Education
Biola University 2005 — 2007
Master of Arts (MA)
University of North Carolina at Greensboro 1971 — 1975
Bachelor of Arts (BA), Anthropology
Assurant Specialty Property November 2012 - Present
UCISL Elite FC June 2012 - October 2012
Sandy's Pool Service LLC May 2008 - September 2012
Education
Ashland University 2008 — 2012
Bachelor of Science (BS), Actuarial Science
Assurant Specialty Property 2010 - 2012
Safe Auto Insurance Company August 2007 - October 2010
Skills
Microsoft Applications, Lotus Notes, Data Entry, Insurance Background, Mortgage Servicing, Computer-savvy, Word Processing, Sales, Marketing, Management
Education
Ashford University 2012 — 2013
Business Administration and Management, General
South Carolina State University 2003 — 2007
Bachelor of Science (BS), Chemistry
Assurant Specialty Property September 2014 - Present
LexisNexis November 2012 - September 2014
Yardi Systems April 2011 - November 2012
Yardi Systems September 2008 - April 2011
Allen Trent & Associates March 2008 - August 2009
Baehr Group Real Estate June 2006 - September 2008
Truth Aquatics, Inc. dba Sea Landing June 1999 - September 2006
Skills
Real Estate, Property Management, Residential Homes, Marketing, Management, Customer Service, Investors, SaaS, Account Management, Sales, New Business Development, Sales Process, Lead Generation, Enterprise Software, Solution Selling, Software Industry, Contract Negotiation, Strategic Planning, CRM, Selling, Customer Satisfaction, Customer Retention, Cold Calling, Time Management, Strategy, Direct Sales, Business Development, Sales Management, Leadership, Sales Presentations, Sales Operations, Strategic Partnerships, B2B, Salesforce.com
Education
California Lutheran University 2011 — 2013
Master of Business Administration (M.B.A.), Management & Organizational Behavior
University of California, Santa Barbara 1995 — 1999
BA, Law, Sociology
Assurant Solutions August 2008 - Present
Assurant Specialty Property October 2006 - August 2008
Assurant Specialty Property May 1992 - October 2006
Skills
Insurance, General Insurance, Business Analysis, System Integration..., Unit Testing, Requirements Gathering, Business Acceptance..., SQL DB2, Integration Testing, Requirements..., Requirements Analysis, Project Management, Analytics, Access, Visio, Underwriting, Microsoft Platform, DB2, Databases, Exceed, Microsoft Applications, SDLC, Testing, JCL, COBOL, Management, Lotus Notes, User Acceptance Testing
Education
Barry University 1997 — 2000
Bachelor of Business Administration (BBA), Business Administration
Gwinnett Technical College 2012 — 2014
Software Engineering, SQL and Database Management
Flair & Paper September 2015 - Present
Assurant Specialty Property September 2014 - September 2015
Baptist Health South Florida January 2014 - September 2014
Assurant Solutions March 2004 - January 2014
Assurant Solutions September 1998 - March 2004
Assurant Solutions September 1997 - September 1998
Skills
Photoshop, InDesign, Illustrator, QuarkXPress, Microsoft Office, Adobe Acrobat, Flash, Dreamweaver, Graphics, Graphic Design, Brochures, Web Design, Logo Design, Corporate Branding, Creative Direction, PowerPoint, Bilingual-Spanish, Advertising, Creative Campaign..., Marketing Communications, Online Advertising, Adobe Creative Suite
Education
American InterContinental University-South Florida 2002 — 2004
Bachelor of Fine Arts (BFA), Visual Communications, Summa Cumme Laude
Miami Dade College 1991 — 1994
Associate of Arts (AA), Interior Design and Architecture
Assurant Specialty Property January 1995 - Present
Assurant Solutions 1993 - Present
Assurant February 1993 - May 2011
Skills
Analysis, Business Analysis, Project Planning, Software Documentation, Requirements Gathering, Insurance, Training, Visio, SDLC, Business Process..., Process Improvement, Risk Management, Requirements Analysis, Business Process, Vendor Management, Business Intelligence
Education
Barry University
Bachelor of Business Administration (B.B.A.)
CaroMont Health April 2015 - August 2015
ALR Systems and Software, Inc July 2013 - July 2014
Nebraska Orthopaedic Hospital November 2012 - April 2014
ManpowerGroup February 2013 - July 2013
Iowa Board of Education December 2009 - June 2013
Immanuel Pathways December 2011 - January 2013
United Way of the Midlands August 2009 - December 2011
Assurant Specialty Property January 2011 - July 2011
Noll Human Resource Services April 2010 - July 2010
Celebrity Staff February 2010 - April 2010
Skills
Epic Resolute..., Epic Systems, Healthcare Information..., Technical Documentation, Consulting, Training & Development, Team Building, Business Process..., Software Implementation, Curriculum Development, Employee Training, Strategic Planning, Information Technology, Grant Writing, Proposal Writing, Small Business, Public Speaking, Public Relations, Customer Relations, Coaching, Administration, Fundraising, Volunteer Management, Event Planning, Event Management, Problem Solving, Medical Terminology, Health Insurance, Open Enrollment, Leadership Communication, Patient Advocacy, Contract Negotiation, Policy Drafting, Change Communication, Workshop Facilitation, Proposal Management, Leadership, Time Management, Training, Customer Service, Management, Process Improvement, Healthcare, Analysis, Program Management, Documentation, HIPAA, Software Documentation
Education
Bellevue University 2010 — 2011
Certificate
Heartland Blueprint Project 2010 — 2010
Certificate
University of Nebraska at Omaha 2006 — 2009
BS
Metropolitan Community College 2000 — 2006
AAS
Des Moines Area Community College 1990 — 1993
Hoover High School 1986 — 1990
Diploma
Saks Fifth Avenue December 2013 - Present
Assurant Specialty Property October 2012 - November 2013
Assurant Specialty Property July 2007 - October 2012
Skills
Captivate, Instructor-led Training, Instructional Design, E-Learning, Learning Management..., ADDIE, SnagIt, Blended Learning, SharePoint, Curriculum Design, Curriculum Development, Learning Management, Training Delivery, Job Aids, Hands-on Training, Adult Education, Management, Technical Writing, Training
Education
Walden University 2009 — 2011
Master of Science (M.S.), Instructional Design and Technology
Bowling Green State University 2004 — 2007
Bachelor of Arts (B.A.), English and Interpersonal Communication
Assurant Specialty Property January 2015 - Present
Assurant Specialty Property February 2010 - January 2015
Assurant January 2008 - February 2010
Assurant Solutions January 2007 - January 2008
Community Bank January 2005 - December 2006
Orkin Pest Control October 1996 - February 2005
Skills
Payroll, HRIS, Human Resources, Onboarding, Deferred Compensation, Process Improvement, Green Belt, Tableau, Lawson HRIS, Strategic HR, HR Project Management, Microsoft Excel, PowerPoint, Spanish, Data Analysis, Microsoft Word, Visio, Vendor Management, Analysis, Kronos
Education
Barry University 2008 — 2010
BS, Business Administration - Human Resources
South Dade Senior High 1990 — 1993
High School, High School/Secondary Diploma Programs
Caliber Home Loans August 2015 - Present
Assurant Specialty Property September 2013 - August 2015
ADP July 2010 - July 2013
ADP August 2003 - July 2010
Wachovia Bank, N.A. March 2002 - October 2002
Janus Capital Group November 1998 - April 2001
Janus Capital Group August 1995 - November 1998
Skills
Applicant Tracking..., Talent Management, Onboarding, Process Improvement, Software Documentation, PeopleSoft, Outsourcing, Customer Service, ADP Payroll, Call Centers, Payroll, Vendor Management, Coaching, Employee Benefits, Human Resources, HRIS, Training, Leadership
Education
Francis Marion University 2005 — 2009
Bachelor of Science, Biology
Concordia College-Selma 1989 — 1991
Associate's Degree, Multi-/Interdisciplinary Studies, General
Assurant Specialty Property March 2006 - August 2010
Nelson Tree April 2005 - March 2007
Donnenfeld and Sommers 2002 - 2005
MetLife November 1991 - July 2002
Skills
Paralegals, Secretarial Skills, Accounting, Supervisory Skills, Event Management, Customer Service, Inventory Control, Microsoft Word, Workmen's Compensation..., Personal Injury, Microsoft Excel, Employee Benefits, Domestic Relations, Juvenile Court, Juvenile Law, Notary Public, Wordperfect, Word Processing, Lotus 123, Fitness, Interviews, Digital Dictation, Microsoft Office, Newsletters, Organization, Office Management, PowerPoint, Proofreading, QuickBooks, Research, Servers, Underwriting, Visio, Writing, Yield Management, Youth Ministry, Dictation
Education
Florida International University Online 2002 — 2005
Associate's Degree, Legal Secretary, 3.8 Average
Cambridge Technical Institute 1988 — 1991
Associate's degree, Business Administration and Management, General
Miamisburg High School 1983 — 1987
Secretarial, Business Administration and Management, General, 4.0 Average
Assurant Specialty Property January 2013 - Present
Assurant 2003 - 2012
Assurant Inc. 2004 - 2007
Assurant 2003 - 2004
Altria June 2001 - June 2003
Kraft Foods July 2000 - June 2001
Skills
Leadership, Communication, Building Relationships, Critical Thinking, Data Analysis, Financial Analysis, Project Management, Strategic Thinking, Coaching Staff, Internal Audit, Insurance, Financial Reporting, Sarbanes-Oxley Act, Analysis, Finance, Financial Modeling, Risk Management, Auditing, Business Analysis, Internal Controls, Financial Risk, Process Improvement, Budgets, Business Process..., Accounting
Education
Pace University - Lubin School of Business 2008 — 2010
Master of Business Administration (MBA), Accounting
Barry University 1995 — 1998
Bachelor of Science (B.S.), Accounting
Assurant Specialty Property July 2014 - Present
Assurant Specialty Property September 2012 - Present
The Faneuil Group June 2002 - July 2003
The Faneuil Group January 2002 - July 2002
The Faneuil Group June 2000 - June 2002
The Faneuil Group October 1997 - July 2000
The Faneuil Group July 1997 - October 1997
ITI Marketing January 1996 - June 1997
ITI Marketing January 1994 - January 1996
ITI Marketing September 1989 - January 1995
Skills
Account Management, Operations Management, Quality Management, Training & Development, P&L Management, P&L responsibility, Contract Negotiation, Telecommunications, Team Management, Team Leadership, Vendor Relations, Call Center, Performance Management, Performance Analysis, Performance Improvement, Performance Appraisal, Customer Satisfaction, Customer Retention, Customer Acquisition, Change Management, Direct Marketing, Consultative Selling, Data Analysis, Client Services, Service Delivery, Customer Service, Credit Cards, Troubleshooting, Budgeting, Business Intelligence, Documentation, Excel, Hiring, KPI, Program Management, Negotiation, Social Networking, Microsoft Office, PowerPoint, Quantitative, Problem Solving, Word, Budgets, Call Centers, Employee Training, Microsoft Excel, Training, Team Building, Strategy, Software Documentation
Education
California Coast University
BS, Business Administration
Community Health Systems June 2013 - January 2015
S & J Lawn Care Service April 2013 - January 2014
JP Morgan Chase January 2012 - May 2013
JPMorgan Chase August 2010 - January 2012
Assurant Specialty Property June 2006 - July 2010
Assurant Specialty Property December 2004 - June 2006
Skills
Call Centers, Customer Service, Banking, Loans, Process Improvement, Risk Management, Mortgage Lending, Quality Assurance, Training, Analysis, Microsoft Excel, Mortgage Banking, Credit, Insurance, Business Analysis, Underwriting, Mortgage Servicing, Auditing, Financial Analysis, Data Entry, Loss Mitigation, Quality Auditing, Credit Analysis, Sales, SDLC, Medical Terminology, Negotiation, Time Management, Requirements Gathering, Business Requirements, Derivatives, Requirements Analysis, Quality Of Care, Quality Measures, Blood Pressure, Temperature Measurement, Nursing Care, Nursing Process, Cashiering, Petty Cash, Payroll, Critical Thinking, Communication Skills, Invitations, Typing, Data Analysis, Employee Training, Crisis Intervention, CPR Certified, First Aid Training
Education
Ashford University 2010 — 2012
Bachelor of Arts (BA), Health/Health Care Administration/Management
Strayer University Online 2005 — 2007
Associate of Arts (AA), Business Administration, Management and Operations
PCDI 2004 — 2005
Diploma, Medial Office Assistant
Lake City High School 1990 — 1994
High School Diploma
Springfield City Schools August 2014 - Present
Springfield City Schools August 2013 - August 2014
Assurant Specialty Property March 2003 - August 2013
Skills
Process Improvement, Call Centers, Operations Management, Customer Service, Risk Management, Team Building, Business Analysis, Customer Satisfaction, Management, Six Sigma, Training, Performance Management, Change Management, Coaching, Leadership, Program Management
Education
Antioch University McGregor 2010 — 2014
Master of Education (M.Ed.), Special Education and Middle Childhood Education, Sp.Ed. K-12/ M.C.E. 4-9
Franklin University 2008 — 2010
Master of Business Administration (M.B.A.), Business Administration and Management, General
Fuyao Glass America March 2015 - Present
Emerson Climate Technologies June 2007 - March 2015
Emerson Climate Technologies May 2006 - April 2007
Assurant Specialty Property 2003 - 2005
Economy Linen & Towel Company, Inc. 2002 - 2003
Panasonic/Matsushita 1995 - 2002
Panasonic/Matsushita 1993 - 1995
Skills
Manufacturing..., Operations Management, Master Scheduling, Production Planning, Organizational..., Scheduling Management, 5S, 5 Why, Kepner-Tregoe, Kaizen, Cross-functional Team..., Continuous Improvement, Kanban, Supervisory Skills, Quality Auditing, ISO 14001, ISO 9000, Computer Proficiency, Value Stream Mapping, MRP, Customer Service, Shipping & Receiving, Logistics Management
Education
Bluffton University 2011 — 2013
Bachelor's Degree, Organizational Management, 3.91 out of 4.0
Edison Community College 2009 — 2011
Associate's Degree, Industrual Management - Operations Management, Graduated High Honors
Assurant Specialty Property May 2013 - Present
CSG International September 2010 - February 2013
Bank of America July 1999 - September 2010
Skills
Customer Service, Data Entry, Oral & Written..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Access, Mail Merge, Training, Insurance, Team Building, Leadership, Outlook, Time Management
Education
Brown Mackie College-Atlanta 2011 — 2013
Associate of Applied Business, Paralegal
Brown Mackie College-Atlanta
Legal Assistant/Paralegal
Assurant Specialty Property October 2012 - Present
Assurant October 2000 - October 2012
Dayton Power and Light January 1992 - October 2000
Skills
Business Analysis, Call Centers, Risk Management, Visio, Customer Service, Change Management, Business Process..., Leadership, Management, Insurance, Team Building, Operations Management, Cross-functional Team...
Education
Antioch University McGregor 1994 — 1999
BA in Management with emphasis in Marketing, Business, Management, Marketing, and Related Support Services
Legoland Discovery Center February 2015 - Present
Main Event Entertainment May 2014 - Present
Child Friendly Faith Non- Profit Organization February 2014 - Present
State Farm Insurance May 2012 - Present
Assurant Specialty Property August 2007 - May 2012
Georgia Department of Revenue January 2007 - August 2007
Brookstone December 2005 - August 2007
Skills
Accounts Receivable, Accounts Payable, Software Documentation, Management, Accounting, Account Reconciliation, Finance, Auditing, Microsoft Excel, Customer Service, Customer Satisfaction, Insurance, Sales, QuickBooks, Learning Quickly, Bookkeeping, Mortgage Servicing
Education
Strayer University 2008 — 2010
Bachelors of Science, Accounting
Bauder College
Associate's degree, Fashion Merchandising
Assurant Specialty Property April 2013 - Present
Walgreens March 2011 - June 2014
Dayton Power and Light August 2012 - January 2013
Friendship Village 2011 - 2013
Skills
Data Entry, Customer Service, Teamwork, Organization, Retail Sales, Call Centers, Friendly Personality, Passion for Helping..., Learning Quickly, Microsoft Office
Education
Medical College of Ohio 2011 — 2011
STNA certificate
Charles A. Jones Career and Education Center 2009 — 2010
Medical Office Assistant/Specialist
J-Milton & Associates February 2015 - Present
Assurant Specialty Property November 1999 - January 2015
Zubi Advertising Services February 1997 - November 1999
Skills
Dreamweaver, Web Design, Insurance, User Interface Design, Art Direction, Adobe Creative Suite, Logo Design, Adobe Acrobat, Photoshop, Illustrator, Graphic Design, Creative Direction, Visio, Flash, Project Management, Microsoft Word, InDesign, Vendor Management, Corporate Branding, Advertising, Brochures, Marketing Strategy, Marketing Communications, Social Media Marketing, Marketing, Graphics, Brand Development, Email Marketing, Layout, Customer Service, Corporate Identity, Posters
Education
University of Miami Division of Continuing and International Education (DCIE). 2015 — 2015
Web Design Certificate, WordPress, A
Ai Miami International University of Art and Design 1992 — 1994
Graphic Design-Master of Fine Arts
SouthWest High School
Assurant Specialty Property May 2012 - Present
Assurant Specialty Property February 2004 - May 2012
Education
American InterContinental University 2008 — 2010
Associates, Business Management
Assurant Specialty Property July 2011 - Present
Thermo Fisher Scientific January 2004 - March 2011
Siemens Environmental Systems August 2000 - December 2003
Skills
Certified..., Salesforce.com..., Communication, Microsoft Office, Event Planning, Purchasing, Expense Management, Customer Service, Procedure Development, Microsoft Word, Outlook, Salesforce.com, Office Management, Project Planning, Lotus Notes, Microsoft Excel, Administrative..., Administrative..., Analysis
Education
Armstrong Atlantic State University 1995 — 2000
Bachelor of Science (B.S.), Business/Corporate Communications
Assurant Specialty Property August 2014 - Present
Assurant Specialty Property August 2013 - July 2014
Assurant Solutions July 2007 - August 2013
Assurant Solutions September 2005 - July 2007
Assurant Solutions February 1999 - September 2005
Skills
Call Center Management, Claims Administration..., Operations Management, Account Management, Relationship Management, Insurance, Coaching, Leadership, Customer Service, Employee Relations, Leadership Development, Customer Experience, Microsoft Office
Education
Barry University 2010 — 2012
Bachelor of Science (B.S.), Administration
Premier Health Partners December 2014 - Present
Assurant Specialty Property February 2013 - October 2014
Dayton Metro Housing November 2012 - February 2013
PNC October 2003 - July 2012
Skills
Property Management, Clerical Work, Mortgage Banking, Property & Casualty..., Social Services, Claim, Insurance, Claims Handling, Property Damage, Mortgage Lending, Customer Satisfaction, Mortgage Servicing, Loan Servicing, Property, Property Claims, Customer Service, Portfolio Management, Sales, Training, Microsoft Excel
Education
Ashford University 2014 — 2014
Bachelor's degree, Real Estate
Wright State University 2000 — 2007
Bachelor of Science (BS), Organizational Leadership
Trotwood Madison 1997 — 2000
High school diploma, Basic Skills and Developmental/Remedial Education
Trotwood Madison
Diploma, Basic Skills and Developmental/Remedial Education
Mavericks High School March 2011 - Present
Mavericks in Education/ Mavericks High School March 2011 - Present
Assurant Specialty Property October 1997 - January 2011
Skills
Training, Customer Service, Public Speaking, Social Networking, Event Planning, Fundraising, Team Building, Nonprofits, Community Outreach, Leadership, Teaching, Event Management, Public Relations, PowerPoint
Education
Nova Southeastern University 2012 — 2014
Master's degree, Criminal Justice/Law Enforcement Administration
Barry University 2003 — 2006
B.A., Business Administration
Shakti Consulting, LLC June 2009 - January 2010
Arts and Business Council of Greater Phoenix April 2009 - July 2009
Arts & Business Council of Greater Phoenix April 2009 - July 2009
Assurant Specialty Property April 2008 - September 2008
Aspen Consulting Engineers November 2004 - April 2008
Ethics of Entertainment Conference and Film Festival August 2005 - November 2005
Associated Students of San Diego State University, Inc. March 2003 - May 2004
Geis Companies, Inc. January 2001 - February 2002
Skills
Social Networking, Social Media, Fundraising, Marketing, Training, Nonprofits, Program Management, Management, Community Outreach, Proposal Writing, Team Leadership, Creative Direction
Education
Free Arts of AZ 2009 — 2010
n/a, Arts Education to Homeless Children
Arizona State University 2004 — 2007
BIS, Business & Women's Studies
Amigos de las Americas - Kent, OH Chapter 1999 — 2000
n/a, HIV/AIDS Youth Group Sustainable Education Program - Dominican Republic
Assurant Specialty Property QA AnalystWeb.com
Education
Art Institute of Atlanta
BDA, Graphic Design
Reliance Operations Services, LLC June 2010 - March 2014
Reliance Trust Company January 2007 - June 2010
Assurant Specialty Property August 2006 - January 2007
First Data Corporation December 2004 - February 2006
Morgan Stanley July 1999 - December 2004
Skills
Mutual Funds, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Outlook, Event Planning, Training, Salesforce.com, Social Networking, Social Media
Education
Ashford University 2013 — 2015
Spa Nails by Nikki June 2013 - Present
Avon April 2011 - June 2013
Assurant Specialty Property August 2006 - October 2011
LA Weightloss January 2006 - June 2006
Hilton Atlanta Northeast July 2004 - November 2005
Wyndham Orlando Resort June 1994 - June 2004
Skills
Customer Service, Customer Satisfaction, Coaching, Team Building, Public Speaking, Sales, Microsoft Excel, Microsoft Office, Leadership, Team Leadership, Nail Care, Gel Nails, Data Entry, Operations Management, 10 Key, Budgets, Marketing, Weight Loss Coaching, Outlook, Social Networking, Training
Education
Medinail Learning Center 2014 — 2015
Advance Nail Technician, Nail Technician/Specialist and Manicurist
Iverson Institute 2013 — 2013
Nail technology, 4.0
Ashford University 2010 — 2014
Bachelor's degree, Psychology
Leesburg High School 1986 — 1990
New Dimensions Coaching May 2014 - Present
Assurant Specialty Property May 2013 - April 2014
TIAA-CREF August 2011 - May 2013
TIAA-CREF September 2008 - August 2011
TIAA-CREF September 2006 - September 2008
Bank of America January 2006 - September 2006
KLi Learning December 2004 - January 2006
Delta Air Lines May 2003 - December 2004
Delta Air Lines January 2001 - May 2003
Skills
Performance Consulting, Workforce Planning, Organizational..., Relationship Management, Instructional Design, Talent Management, Needs Analysis, Learning Management, Succession Planning, Leadership Development, Organizational..., Strategic Workforce..., Training Delivery, Employee Engagement, Performance Management, Training, Performance Improvement, Coaching, Human Resources, Employee Training, Strategic Planning, Strategy, Leadership, Management, Program Management, Onboarding, Project Management, Workshop Facilitation, CRM, Start-ups, E-Learning, Organizational Design, Policy, Career Development, Executive Coaching, Blended Learning, Change Management, Employee Benefits, Personnel Management, Consulting, Culture Change, Life Coaching, Business Planning
Education
American InterContinental University 2002 — 2004
Master of Education, Instructional Design and Technology
Bowling Green State University 1993 — 2002
Bachelor of Art, Sociology
Konecranes May 2015 - Present
Sinclair Community College April 2011 - February 2015
Sinclair Community College March 2010 - January 2011
Wright State University August 2008 - May 2009
Assurant Specialty Property October 2007 - August 2008
MeadWestvaco June 2003 - March 2006
Skills
Business English, English Literature, English grammar, Marketing, Web Content, Adobe Photoshop CS5.5, Adobe Flash CS6, Creative Writing, JQuery, CSS, HTML 5, HTML, CSS3, CSS2, Sound Editing, Video Editing, Proofreading, Copy Editing, Adobe Creative Suite, Microsoft Word, Windows, Microsoft Office, Microsoft Excel, Writing, PowerPoint, Editing
Education
Wright State University 2007 — 2010
Master of Arts (M.A.), English Language and Literature
Ball State University 1997 — 2000
Bachelor of Science (B.S.), Pre-Professional English
Ricoh Americas Corporation May 2015 - Present
Assurant Specialty Property May 2013 - May 2015
AT&T January 2004 - February 2009
AT&T February 2006 - January 2008
AT&T March 2004 - February 2006
GEICO October 1998 - October 2000
Skills
Team Building, Training, Event Planning, Recruiting, Customer Service, Microsoft Excel, Strategic Planning, Human Resources, Microsoft Office, Microsoft Word, PowerPoint, Budgets, Non-profits, Contract Negotiation, Contract Management, HR Policies, Organizational..., Organizational..., Event Management, Entrepreneurship, Team Leadership, Sales Management, Project Management, Onboarding, Benefits Administration, Leadership, Cross-functional Team..., Team Management, Nonprofits, Management
Education
American InterContinental University
Master of Business Administration (M.B.A.), Human Resource Management
Mercer University 2010 — 2014
Bachelor of Applied Science, Organizational Leadership
Assurant Specialty Property September 2009 - Present
LexisNexis December 1989 - March 2009
Education
Mount Vernon Nazarene University 2006 — 2008
Master of Science (M.S.), Non-Profit/Public/Organizational Management
Alderson-Broaddus College 1979 — 1983
Bachelor of Arts (B.A.), Therapeutic Recreation/Recreational Therapy
Assurant Specialty Property September 2013 - Present
Unique Talents in Motions LLC January 2010 - September 2013
The Home Depot August 2012 - April 2013
Staffmark October 2011 - August 2012
CCH Small Firm Services October 2010 - January 2012
RYLA Inc. August 2007 - December 2010
Skills
Interviews, Training, Customer Service, Hiring, Outlook, Team Building, Management, Time Management, Temporary Placement, Call Centers, Microsoft Office, New Hire Orientations, PowerPoint, Employee Training, Microsoft Word, Lotus Notes, Microsoft Excel, Recruiting, Clerical Skills, 10 Key, Windows, Recruitment Advertising, Conflict Resolution, Photoshop, Market Analysis, Event Planning, Office Administration, Administrative..., Travel Arrangements, Interviewing, Typing, Training & Development, Marketing Strategy, Organizing, Market Planning, Mac OS, Administrative Support, Records Management, Business Management, Compensation, WordPerfect, Appointment Scheduling, Human Resource..., Travel Management, Talent Acquisition, Onboarding, Employee Relations, Administrative..., Human Resources
Education
American InterContinental University 2010 — 2011
Associates of Arts in Business Administration, Human Resources
Morrow High School 1996 — 2000
High School Diploma, College Preparatory
Assurant Specialty Property August 2006 - Present
LA Weightloss November 2005 - May 2006
Hilton Atlanta Northeast July 2004 - October 2005
Education
Ashford University 2009 — 2013
Bachelor of Arts, Psychology
Southeastern Acedemy of Travel and Tourism 1991 — 1991
Certificate, Travel and Tourism
Assurant Specialty Property September 2009 - July 2013
Ultima Holdings, LLC March 2003 - March 2009
Skills
Event Planning, Customer Service, Microsoft Office, Process Scheduler, Fundraising, Microsoft Word, Community Outreach, Real Estate, Negotiation, Microsoft Excel, Public Speaking, Property Management, Office Management, Social Networking, Blogging, Outlook, Training
Education
Bauder College 2013 — 2014
Licensed Practical/Vocational Nurse Training
Georgia Perimeter College 2000 — 2002
Certificate, Help Desk Support
American Intercontinental University 1991 — 1995
Bachelor's degree, Business / Fine Arts
Assurant Specialty Property May 2014 - Present
Assurant Solutions January 2011 - December 2012
Assurant Specialty Property March 1994 - January 2011
Assurant Specialty Property August 2000 - August 2004
Skills
Call Centers, Vendor Management, Training, Process Improvement, Insurance, Software Documentation, Business Process..., Business Analysis, SDLC, Team Building, Program Management, Underwriting, Coaching, Leadership, Visio, Risk Management, Management, Marketing
Education
Boston University
Master's Degree, Project Management
Deloitte August 2014 - Present
Deloitte August 2012 - August 2014
Deloitte July 2010 - August 2012
Intel January 2009 - December 2009
Assurant Specialty Property May 2008 - December 2008
Keane 2007 - 2007
Skills
C++, C, C#, Software Engineering, Software Development, Algorithms, Data Mining, jQuery, HTML, Requirements Analysis, SQL, Databases, Unix, XML, Java, Java Enterprise Edition, MySQL, Testing, JSP, Eclipse, Servlets, Requirements Gathering, Integration, AJAX, Enterprise Software
Education
Arizona State University 2008 — 2010
Masters, Computer Science
Massachusetts Institute of Technology 2009 — 2009
Certification, Network Coding
West Bengal University of Technology 2003 — 2007
BTech, IT
Modern High School for Girls,Kolkata 1989 — 2003
Assurant Specialty Property May 2014 - Present
Ernest Packaging Solutions December 2012 - May 2014
DealerTrack Collateral Management Services (formerly FDI) May 2007 - November 2011
The Knot Inc March 2004 - October 2006
New Media Merchants June 2000 - October 2001
BHP Steel Buidling Products June 1998 - April 2000
Federal Express October 1986 - July 1997
Skills
Business Planning, Contract Negotiation, Policy, Outsourcing, E-commerce, P&L Management, Strategic Planning, Process Improvement, Team Building, Change Management, Forecasting, Business Strategy, Operations Management, Cross-functional Team..., Customer Service, Coaching, Vendor Management, Start-ups, Negotiation, Supply Chain Management, Inventory Management, Executive Management, Team Leadership, Management Consulting, Six Sigma, Organizational..., Risk Management, Account Management, Quality Assurance, Management, Budgets, Human Resources, Logistics, Project Planning, New Business Development, Leadership, SaaS, Call Centers, Sales, Sales Management, Product Development, Purchasing, Business Development, Supply Chain, Manufacturing, Business Process..., Strategy, Retail, CRM, Sales Operations
Education
California State University-Sacramento
American River College
El Camino
Assurant Specialty Property May 2015 - August 2015
Assurant Specialty Property January 2015 - May 2015
Charter Township of Brownstown May 2013 - August 2013
DJ's Lawn Care 2012 - 2013
Skills
Community Outreach, Fundraising, PowerPoint, Public Speaking, Social Media, Nonprofits, Facebook, Social Networking, Event Planning, Microsoft Office, Coaching, Speech Writing, Volunteer Management, Microsoft Excel
Education
Albion College 2012 — 2016
Bachelor's of Arts in Business and Organizations, Communication Minor
Trenton High School 2008 — 2012
Trimble January 2015 - Present
Assurant Specialty Property August 2011 - January 2015
Assurant Specialty Property November 2008 - July 2011
Starwood Hotels & Resorts Worldwide, Inc. September 2005 - November 2008
Central Parking System February 2004 - August 2005
Skills
Customer Service, Customer Relations, Customer Satisfaction, Operations Management, Scheduling, Culture Change, Personal Effectiveness, Speed Reading, Presentations, Strategic Communications, Team Building, Training, Process Improvement, Process Scheduler, Mentoring Of Staff, Call Centers, Leadership, Coaching, Management, Insurance, Customer Retention, Risk Management
Education
Indiana Wesleyan University 2009 — 2011
M.S., Management
Gods Bible School and College 2002 — 2006
B.A., Inturcultural Studies and World Missions
The Covenant Services Group September 2015 - Present
Assurant Specialty Property June 2013 - September 2015
Optimum Medical Equipment/Staffing October 2010 - May 2013
Mediquip Medical March 2005 - October 2010
Priority Health Care August 1999 - March 2005
Skills
Physical Therapy..., Customer Service, Office Administration, Computer Program, Telephone Skills, Communication Skills, Data Entry, Outlook
Education
Strayer University-Georgia 2010 — 2014
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Ashford University
Assurant September 2015 - Present
Assurant Specialty Property January 2014 - September 2015
Assurant Specialty Property March 2013 - January 2014
Towers Watson February 2012 - February 2013
Simms Restaurants February 2010 - February 2012
Aon Hewitt February 2001 - February 2009
BellSouth Business/NetSource Division November 1998 - May 2000
Springfield Corporation November 1993 - November 1998
Skills
Office Administration, Marketing Support, Event Management, Executive Support, Administrative..., Sales Support, Financial Analysis, Financial Reporting, Events Coordination, Internal Communications, Budgeting, PeopleSoft, Leadership, Outlook, Human Resources, Benefits Administration, CRM, Management, Employee Benefits, Budgets, Process Improvement, Customer Service
Education
Berry College 1989 — 1993
Bachelor of Arts, Communication/Broadcasting & Speech
Walton High School 1985 — 1989
MAPFRE September 2011 - Present
ASSURANT SPECIALTY PROPERTY June 2004 - September 2011
FLEMING & HALL, LTD 2002 - 2004
HARTFORD INSURANCE COMPANY January 2001 - January 2002
Skills
Claim, Property Damage, Property & Casualty..., Casualty, Underwriting, Leadership, Commercial Lines, Property Claims, Claims Management, Insurance, General Insurance, Commercial Insurance, AIC
Education
Arizona State University
Bachelor of Science (B.S.), Justice Studies
Homewood Suites by Hilton June 2015 - Present
Assurant Specialty Property March 2015 - Present
Skills
Customer Service, Customer Satisfaction, Hospitality, Account Management, Organization, Night Audit, Problem Solving, Oral & Written..., Event Planning, Wedding Planning, Coordinating Events, Special Events..., Social Networking, Meeting Planning, Corporate Events, Event Management, Time Management, Office Management, Data Entry, Hotels, Outlook, Leadership, Hospitality Management, Sales, Marketing, Budgets, Inventory Management
Education
Kennesaw State University - College of Continuing and Professional Education 2013 — 2013
Certificate, Meeting and Event Management
Strayer University (VA) 2009 — 2011
Bachelor of Business Administration, Hospitality and Tourism Management
Miller-Motte Technical College-Chattanooga 2006 — 2008
A.A.S., Business Management
CompuGroup Medical USA April 2012 - January 2015
Assurant Specialty Property July 2006 - August 2010
Skills
Software Documentation, Access, Microsoft Office, Customer Service, Process Improvement, Outlook, Microsoft Excel, Project Management, HIPAA, Databases, Call Centers, System Administration, Healthcare Information..., Business Analysis, Healthcare, Strategic Planning, EHR, Microsoft SQL Server, SQL
Education
Everest College-Santa Ana 2011 — 2012
Medical Insurance Specialist/Medical Biller
Saddleback College 1991 — 1993
Associate's degree, Emergency Medical Technology/Technician (EMT Paramedic)
Tenacious Cleaning and Administrative Services March 2012 - Present
Carrie Steele-Pitts Home August 2014 - October 2015
WakeUpNow May 2014 - October 2014
Assurant Specialty Property January 2013 - June 2014
Technisource a Randstad Co. onsite @ YP Holdings, LLC (formerly AT&T Advertising Solutions) June 2010 - June 2012
GenOn Energy (formerly Mirant Corporation) 2008 - 2009
Verizon Wireless 2005 - 2007
LexisNexis (formerly Choice Point, Inc.) 2002 - 2004
AT&T Mobility (formerly BellSouth) 1999 - 2001
Skills
Salesforce.com, Customer Service, Coordination, Community Outreach, Microsoft Excel, Internet, Key Account Management, Keyboards, Leadership, Microsoft Word, Microsoft Office, Non-profits, Social Networking, Organization, PowerPoint, Problem Solving, Quality Assurance, Sustainability, Twitter, Video, Windows, XP, YouTube, Youth Ministry, Youth Development, Unix, Lexis, Management, System Administration, Office Administration, Administrative..., Sales Management, Lotus Notes, Coaching, Advertising, Customer Retention, Nonprofits, Team Building, Marketing, Invoicing, Software Documentation, Telephone Skills, Office Management, Teamwork, Access, Training, Outlook, Process Improvement, Customer Satisfaction, Call Centers
Education
University of Phoenix 2010 — 2012
Currently Pursuing Bachelors of Science, Criminal Justice Administration/Human Services, Senior
Brown Mackie College-Atlanta 2008 — 2010
Associates of Arts and Sciences, Paralegal Studies
Clark Atlanta University 1998 — 2000
Criminal Justice/Law Enforcement Administration
Assurant Specialty Property September 2007 - Present
Assurant Specialty Property September 2007 - Present
Skills
Customer Service, Insurance, Microsoft Office, Management, Microsoft Excel, Leadership
Education
Brown Mackie College-Atlanta 2002 — 2005
Associate's Degree, Accounting, 2.8
The Responsive Auto Insurance Company April 2012 - Present
Assurant Specialty Property June 2011 - Present
Seminole Casualty Insurance Company June 2005 - March 2011
Progressive Insurance April 2003 - June 2005
Ocean Harbor Insurance Company August 1996 - November 2000
Seminole Casualty Insurance Company September 1992 - August 1994
United Auto Group September 1991 - August 1992
First Miami Insurance Company September 1988 - June 1991
Apex Adjustment Bureau September 1986 - August 1988
Skills
Civil Litigation, Claims Management, Claim, Fraud, Insurance, Investigation, Liability, Litigation, Mediation, Private Investigations, Property, Property Damage, Risk Management, Subrogation, Workers Compensation, Legal Liability, Claim Investigation, Insurance Law, Professional Liability, Claims Handling, General Insurance, Litigation Management, Casualty Insurance
Education
Hallandale High School 1978 — 1981
Diploma, General
Albany State University
Business
Miami Dade College
Assurant Solutions July 2015 - Present
Assurant August 2013 - Present
Windhaven Insurance April 2013 - August 2013
Assurant Specialty Property January 2011 - April 2013
Florida Adjusting Services Team February 2003 - January 2011
Skills
Insurance, Claims Management, Legal Liability, Claim, Property & Casualty..., Liability, Casualty, Property Damage, E-file, Legal Research Skills, Westlaw, Lexis, Commercial Insurance, General Insurance, Reinsurance, Casualty Insurance
Education
Barry University
Coral Park Senior High School
Assurant Specialty Property 2012 - 2015
Walmart 2011 - 2012
Walmart 2010 - 2011
Skills
Process Improvement, Call Centers, Property & Casualty..., Customer Service, Team Leadership, Communication, Problem Solving, Problem Analysis, Strategic Communications, Time Management, Human Resources, Computer Proficiency, Visual Communication, Data Analysis, Analytical Skills, Video Marketing, Video Editing, Videography
Education
Sinclair Community College 2009 — 2010
Personal Development
Bradford School
Graphic and Web Design
Assurant Specialty Property March 2015 - Present
Assurant December 2014 - Present
Assurant June 2014 - September 2014
Assurant March 2014 - June 2014
CleanNet USA Commercial Cleaning Services January 2006 - December 2013
CleanNet USA Commercial Cleaning Services January 2006 - December 2013
Aerotech Filtration, Inc. October 2003 - December 2005
R.C.Bigelow,Inc./Country Home Bakers, Inc./Running Press Book Publishers, Inc. September 1991 - October 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Public Speaking, Budgets, Account Reconciliation, Accruals, Bank Reconciliation, Spanish, Data Entry, Accounts Payable, Supervisory Experience, Management, Invoicing, Accounts Receivable, Payroll, Accounting, Training, Office Management, Bookkeeping, Auditing, Leadership, Financial Statements, Office Administration, Human Resources, Sales, Administrative..., Customer Satisfaction, Administrative...
Education
Dale Carnegie, CT
Customer Service/Leadership for Management/Public Speaking
Norwalk Community College, CT
Accounting
Baruch College
Certificate, Accounting Technology/Technician and Bookkeeping
Assurant Specialty Property June 2012 - Present
Blue Cross Blue Shield of GA May 2011 - June 2012
New Horizons Community Service Board December 2007 - March 2010
Muscogee County School District August 2007 - December 2007
State Farm Insurance December 2006 - April 2007
AT&T August 1999 - April 2006
TeleService Resources August 1998 - September 1999
Executive Suites August 1996 - May 1998
Skills
Administrative..., Invoicing, Human Resources, Customer Service, Spreadsheets, Management, Fax, Policy, Office Equipment, Multi-line Phone, Proposal Writing, Technical Support, Insurance, Training, Administrative..., Software Documentation, Microsoft Excel, Team Building, Public Speaking, Microsoft Office, Leadership, Strategic Planning, Event Planning, PowerPoint, Microsoft Word, Social Networking
Education
Strayer University 2015 — 2017
Master of Science in Managament with concentration in Project Management
American InterContinental University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Specialization in Human Resource Management
Columbus Technical College 2007 — 2009
Associate's degree, Management & Supervisory Development
Carver High School 1990 — 1994
High School Diploma
Assurant Specialty Property July 2012 - Present
ICON Clinical Research October 2008 - July 2012
Oceanwide December 2002 - January 2008
Iran Air January 2000 - December 2002
Schiphol Group September 1999 - December 1999
Travel Network August 1997 - March 1999
Skills
Quality Assurance, Sop, 21 CFR Part 11, Testing, Change Control, Validation, SDLC, Test Planning, Software Documentation, Visio, User Acceptance Testing, SQL, Software Development, Software Project..., Microsoft SQL Server, Databases, MS Project, Software Quality..., Requirements Analysis, Computer System..., Waterfall, SharePoint, EDC, Test Automation, Clinical Data Management, Agile Project Management, GxP, CTMS, GCP, Agile Methodologies, Clinical Trials, ICH-GCP, Full SDLC, Data Management, IVR, FDA, Systems Analysis, Scrum, Clinical Development, Data Modeling, Data Warehousing, Web Applications, Integration, Business Analysis, PL/SQL, T-SQL, XML
Education
Université du Québec à Montréal 2002 — 2007
Baccalaureate, Genie Logiciel
Lasalle college Montreal 2000 — 2002
DEC, Programmer Analyst
Isfahan University of Arts 1994 — 1997
Bachelor's degree, French Language and Literature
ADP March 2015 - Present
Assurant Specialty Property June 2008 - Present
SkillPath Seminars 2004 - 2008
Skills
Instructor-led Training, Training, Public Speaking, Adult Education, ADDIE, Instructional Design, Leadership Development, Employee Training, Coaching, Executive Coaching, Program Management, Captivate, Curriculum Design, Performance Management, E-Learning, Needs Analysis, Supervisory Skills, Blended Learning, Technical Writing, Learning Management..., Learning Management, Workshop Facilitation, Infomapping, Adobe Captivate
Education
Ashford University 2009 — 2011
Master's Degree, Learning and Teaching with Technology (Instructional Design)
University of Florida 2005 — 2007
Master's Degree, Entrepreneurial and Small Business Operations
University of Florida 1992 — 1994
Journalism and Communications, MBA
Palm Beach Community College 1988 — 1992
Journalism
University of Florida
Journalism and Communications, Communication, Journalism, and Related Programs
Assurant Specialty Property July 2013 - Present
Barbizon Modeling and Entertainment June 2011 - July 2013
Assurant Solutions December 2008 - July 2010
Assurant Solutions March 2001 - November 2008
Skills
Accounting, Customer Service, Process Improvement, Word, Change Management, Customer Satisfaction, Program Management, New Business Development, Fundraising, Event Planning, Software Documentation, Strategy, CRM, Human Resources, Recruiting, Employee Relations
Education
Barry University
BS, Business Administration/Human Resource Management
Assurant Specialty Property May 2013 - Present
Skills
PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Customer Service, Attention to detail, Organization, Interpersonal..., Interpersonal Leadership, Prioritize Workload, Dependable, Team Player, Self Motivated, Willingness to Learn, Adaptability, Flexibilty, Goal Driven, Teaching, Classroom, K-12, Education, Research, Management, Leadership, Training, English, Coaching, Nonprofits, Higher Education, Team Building
Education
Ashford University 2012 — 2016
Bachelor's Degree, Education, K- 12
Broadway Services: Silver Star Security January 2011 - January 2015
Assurant Specialty Property 2008 - 2009
Education
University of Maryland College Park 2009 — 2010
Fine and Studio Arts
Cabrillo College 2004 — 2008
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Notre Dame College 2003 — 2004
Digital Arts
Pistol Whipped Pastry February 2015 - June 2015
Dream Dinners November 2006 - August 2008
Assurant Specialty Property March 1999 - December 2005
Republic Western Insurance Co September 1993 - February 1999
PwC January 1991 - September 1993
Skills
Food, Cooking, Nutrition Education, Time Management, Nutritional Counseling, Nutrition, Holistic Nutrition
Education
Southwest Institute of Healing Arts 2015 — 2015
Holistic Nutrition Specialist, Certificate of Excellence, Holistic Health
Chandler/Gilbert Community College 2013 — 2015
Associate's degree, Dietetics
Arizona State University
Bachelor of Science (BS), Accounting
Assurant Specialty Property November 2013 - Present
Generation Mortgage Co. August 2009 - November 2013
The Bankers Bank March 2007 - December 2007
RBC Centura November 1999 - March 2007
Skills
Payroll, Banking, Loans, Construction Loans, Commercial Lending, Finance, Customer Service, Mortgage Lending
Education
Emory University 2011 — 2012
Certified Internal Audit, Adult and Continuing Education and Teaching
Alabama Agricultural and Mechanical University 1993 — 1997
BA, Psychology, Criminal Justice
Buford High School 1989 — 1993
Assurant Specialty Property May 2014 - Present
City of New York - Financial Information Services Agency May 2008 - May 2014
Silva Construction & Demolition, Inc. April 2006 - May 2008
Hewlett Packard Financial Services August 2000 - April 2006
CallNOW.com August 1999 - August 2000
W.L.Landau's Ethan Allen August 1994 - September 1998
Skills
Process Improvement, Program Management, MS Project, Training, PMO, SQL, Team Building, Customer Service, Finance, Business Analysis, PowerPoint, Vendor Management, Business Process..., Change Management, Management, Microsoft Project, Project Planning, SharePoint, Software Documentation, Project Management
Education
Villanova University 2008 — 2008
Master Certificate, Project Management
Berkeley College-New York 2003 — 2005
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
The Chubb Institute 1998 — 1999
Certificate, Computer Programming
Berkeley College 1994 — 1999
AAS, Business Administration - Management
Assurant Specialty Property January 2013 - Present
Assurant Specialty Property February 2008 - December 2012
Hybrid Unit June 2005 - February 2008
Customer Service Unit October 2002 - June 2005
USAirways December 1986 - October 2001
Skills
Lifestyle Coaching, Customer Satisfaction, Insurance, Project Management, Training, Microsoft Excel, Lotus Notes, PowerPoint, Customer Service, Vendor Management
Education
Antioch University 2009 — 2011
BA; Business, Business Management/Project Management
Clark State Community College
Associates, Accounting/Business
Assurant Specialty Property November 2013 - Present
ADS Professional Tax Service September 1999 - May 2014
Roth Staffing February 2010 - February 2012
Ultimate Staffing Services January 2010 - January 2012
Kelly Services/Blue Cross Blue Shield January 2004 - January 2007
Assurant Solutions April 2005 - August 2005
Skills
Strategy, Time Management, Customer Service
Education
Midlands Technical College 2005 — 2006
Certificate, Organizational Leadership
Beacon College and Graduate School 2003 — 2006
Christian Life School of Theology, Florence South Carolina
Mercantil Commercebank N.A. April 2013 - Present
Assurant Specialty Property December 2008 - April 2013
Assurant Solutions March 2007 - January 2008
Assurant Specialty Property January 2005 - January 2007
Skills
Business Requirements, Analysis, Project Management, User Acceptance Testing, Business Analysis, SDLC, Requirements Gathering, Systems Analysis, Test Planning, Process Improvement, Security, Requirements Analysis, Business Process, Business Relationship..., System Requirements, IT Project..., Operational Risk..., Cross-functional..., Operational Analysis, SQL, Visio
Education
Florida International University 2015 — 2016
Master of Business Administration (M.B.A.)
Barry University 2007 — 2010
Bachelor of Science, Information Technology
Miami Dade College
Associate of Science, Network Technology Systems
Assurant Specialty Property July 2007 - Present
Advanced Core Concepts 2002 - 2006
ICATT Consulting 2000 - 2002
Lockheed Martin October 1997 - March 2000
State of Florida - Lottery 1987 - 1997
Skills
Marketing Management, Internal Audit, Project Management, Process Improvement, Six Sigma, Program Management, Business Process..., Change Management, Quality Assurance, Business Analysis, Visio, Analysis, Leadership Development, Team Building, Operations Management, Strategic Planning, Business Strategy, Proposal Writing, Business Process, Team Leadership, Cross-functional Team..., Project Planning, Forecasting, Strategy, Data Analysis, Leadership, SDLC, Training, Management, Recruiting, Product Development, Call Centers, Vendor Management, Sales, Insurance, CRM, Finance, Risk Management
Education
Baker College Center for Graduate Studies 2007 — 2009
MBA, Marketing and Management
Florida A&M University
Bachelor of Science (BS), Finance, General, 2.2
MendezM Ins. Agency October 2012 - Present
AAA Auto Club South October 2009 - October 2012
Assurant Specialty Property April 2002 - April 2010
Skills
Commercial Insurance, Property & Casualty..., Insurance, Umbrella Insurance, Life Insurance, Casualty, Homeowners, Customer Service, General Insurance
Education
Barry University
B.S. Professional Administration
Assurant Specialty Property November 2013 - Present
BBVA Compass March 2012 - November 2013
Quantum Servicing January 2009 - March 2012
Accredited Home Lenders August 2004 - January 2009
Ocwen February 2000 - June 2004
NCCI January 1998 - January 2000
Skills
Mortgage Lending, Loss Mitigation, Loan Servicing, Loans, Mortgage Servicing, Banking, Mortgage Banking, Process Improvement, Call Center, Portfolio Management, Vendor Management, Residential Mortgages, FHA, Management, Call Centers, Credit, Executive Management
Education
Barry University 1995 — 1999
BS
Assurant Specialty Property August 2007 - Present
American Bankers Insurance Group 1991 - 2007
Assurant Specialty Property 1991 - 2007
Pygmy Computers 1990 - 1991
Education
Barry University 1986 — 1988
BS, Computer Science
Assurant Specialty Property June 2012 - Present
Assurant Specialty Property October 2008 - July 2012
GE Money Americas April 2005 - February 2008
GE Money January 1999 - April 2005
GE Money October 1997 - January 1999
GE Capital March 1995 - October 1997
American Express 1986 - 1995
Skills
Vendor Management, Six Sigma, Process Improvement, Cross-functional Team..., Management, Business Process..., Call Center, Training, Change Management, Quality Assurance, Continuous Improvement, Call Centers, Business Process, Strategic Planning, Outsourcing, Leadership, Process Management, Operations Management, Customer Satisfaction, Performance Management, Quality Management, Coaching, Employee Engagement, CRM, Process Engineering, Business Analysis, Customer Experience, Risk Management, Financial Services, Credit Cards, Integration, Analysis, Organizational..., Team Management, Software Documentation, Service Delivery, SDLC, Strategy, Program Management, Relationship Management, Team Leadership, Sales, Customer Service, Project Management, Team Building
Education
Beloit College
BA, Liberal Arts, History
Assurant Specialty Property September 2013 - Present
Assurant Specialty Property January 2011 - September 2013
JPMorgan Chase June 2005 - January 2010
Washington Mutual February 2002 - June 2005
Fidelity Federal Bank November 1999 - February 2002
Alliance Mechancial Corporation July 1999 - October 1999
Classic Financial Mortgage Bank March 1997 - June 1999
Skills
PMBOK, Program Management, Information Technology, PMI, SDLC, Process Improvement, PMO, Project Management, Software Project..., Visio, Business Process...
Education
California Coast University 2012 — 2014
Master of Arts (MA), Organizational Leadership, 3.8 GPA
Boston University
Certificate, Project Management
California Coast University
BS, Business Management
Chapman University
Certificate, Leadership Development for Managers
Confidential Client May 2014 - Present
Confidential Client September 2013 - April 2014
Assurant Specialty Property May 2006 - July 2013
Safeco Financial Institution Solutions (SFIS) December 2002 - May 2006
Kemper Employers Group (KEG) June 2000 - September 2002
Commonwealth Energy Corporation (CEC) November 1998 - June 2000
Great States Insurance Company (GSIC) March 1991 - October 1998
Coopers & Lybrand January 1986 - March 1991
Skills
Risk Management, Business Analysis, Process Improvement, Financial Analysis, Claim, Insurance, Property & Casualty..., Sarbanes-Oxley Act, Forecasting, Start-ups, Mergers & Acquisitions, Finance, Analysis, Leadership, Financial Reporting, Strategic Financial..., Management, Corporate Finance, Budgets, Accounting, Strategic Planning, Auditing, Due Diligence, Project Planning, Executive Management, Human Resources, Business Process..., Managerial Finance, Integration, Internal Controls, Financial Planning
Education
Cal Poly Pomona
Bachelor of Science (B.S.), Accounting
Assurant Specialty Property September 2008 - Present
Assurant Specialty Property September 2008 - November 2012
Hildebrando Services Inc October 2006 - September 2008
Sonoco 2006 - 2008
Hildebrando Software Factory September 2005 - October 2006
MCS 2005 - 2005
Pecis 2003 - 2004
Skills
ASP.NET, Silverlight, C#, ASP.NET MVC, .NET, Software Development, Microsoft SQL Server, Data Warehousing, Web Services, Software Engineering, Scrum, WCF, ASP, Visual Basic, Crystal Reports, Visual Studio
Education
Instituto Tecnológico de Mérida 1999 — 2003
Bachelor's degree in Computer Science, Database specialization
Assurant Specialty Property July 2011 - Present
Miami-Dade College October 2007 - July 2011
City of Miami July 2005 - October 2007
City of Miami July 2001 - July 2005
Royal Caribbean International August 1997 - March 2001
Skills
SQL Server Integration..., SQL Server, ETL, SSIS, Business Intelligence, SQL, Databases, Data Warehousing, Database Administration, Microsoft SQL Server, Database Design, Stored Procedures, T-SQL, Visio, SDLC, Troubleshooting, Dashboard, Visual Basic, SSRS, VB.NET, Integration, System Administration, Servers, Oracle, Analysis Services, Performance Tuning, Agile Methodologies, Data Warehouse..., Software Documentation, Testing, Data Architecture, Data Modeling, Analysis, Disaster Recovery, SQL Tuning, Requirements Analysis, OLAP, Enterprise Architecture, Data Integration
Education
Barry University 2006 — 2007
Master of Science, Information Technology
Miami Dade College 2000 — 2001
Associates of Science, Networking Services
Florida International University 1995 — 1998
Bachelors of Arts, Liberal Studies
Miami Dade College 1994 — 1994
Associates of Arts
Assurant November 2013 - Present
Assurant Specialty Property August 2008 - November 2013
Skills
SDLC, Process Improvement, Business Analysis, Visio, Business Process..., IT Strategy, Business Intelligence, Requirements Gathering, Integration, Software Project..., Systems Analysis, Agile Methodologies, SOA, Enterprise Architecture, Enterprise Software, Requirements Analysis
Education
University of North Carolina at Charlotte 1992 — 1994
Master's degree, Computer Science
Government College Of Technology 1984 — 1988
Bachelor of Engineering (BE), Electronics and communication Engineering
Assurant Specialty Property December 2006 - Present
Assurant December 2006 - February 2008
Burger King Corporation January 2001 - December 2006
Skills
Deferred Compensation, Onboarding, Employee Relations, Talent Acquisition, Employee Benefits, Benefits Administration, Succession Planning, Talent Management, Performance Management, FMLA, Recruiting, Human Resources, Employee Engagement, Taleo
Education
Nova Southeastern University 2010 — 2010
PHR Certification Program completion
South Dade High School 1990 — 1994
Barry University
Liberal Studies/Psychology
Florida International University
Assurant Specialty Property August 2011 - Present
Arch Bay Capital November 2009 - June 2011
Citi Residential Lending (formerly Ameriquest) March 2005 - March 2009
Option One Mortgage July 2004 - March 2005
AMR Research March 2003 - June 2004
Countrywide January 2002 - January 2003
Arthur Andersen November 1998 - July 2001
Bristol-Myers Squibb 1996 - 1997
Skills
Management, Analysis, Leadership, Business Analysis, Process Improvement, Strategy, Project Management, Vendor Management, Finance, CRM, PMP, CSM, CSPO
Education
Binghamton University - School of Management 1994 — 1995
MBA, International Business
Baruch College, City University of New York (CUNY) 1991 — 1993
BBA, Finance
Assurant Specialty Property December 2011 - Present
Corix Utilities November 2010 - November 2011
CORIX Group of Companies November 2010 - November 2011
ECCU September 2006 - November 2010
Whittier Hills Baptist Church January 2008 - April 2009
EDO December 2005 - September 2006
Skills
Active Directory, Microsoft Exchange, SharePoint, VBScript, Laptops, Netbackup, Desktop Computers, HP Servers, Virtual Servers, Servers, VMware, Hardware, Software Documentation, Citrix, Disaster Recovery, Networking, Process Improvement, Team Building
Education
Capella University 2008 — 2012
B.S, Information Technology
Antelope Valley College 2000 — 2004
Associate's degree, Computer Networking
Assurant Specialty Property January 2009 - Present
HSBC November 2006 - February 2008
G E Consumer Finance 1997 - 2003
Education
University of Massachusetts, Amherst 1983 — 1987
Master of Business Administration (MBA), International Business
American Intercontinental University
Bancroft High School
Assurant Specialty Property June 2010 - Present
Assurant Specialty Property October 2004 - March 2010
Skills
Insurance, Customer Service, Property & Casualty..., Underwriting, Process Improvement, Business Analysis, Risk Management, Vendor Management, Product Development, Requirements Gathering, Analysis, Product Management, Call Centers, Cross-functional Team..., Analytics
Education
University of Miami 1997 — 1999
MS, Applied Mathematics
Barry University 1993 — 1997
BS, Mathematics, Computer Science
Assurant Specialty Property October 2013 - Present
Assurant Specialty Property March 2012 - Present
Saxon Mortgage November 2009 - March 2012
Saxon Mortgage January 2009 - November 2009
GMAC Mortgage May 2007 - January 2009
Homecomings Financial January 2006 - May 2007
Education
Amberton University 2005 — 2008
MBA, Management
Texas Tech University - Rawls College of Business 2001 — 2004
BBA, International Business & Minor in Spanish
National Asset Mortgage / National Asset Advisors January 2014 - Present
Assurant Specialty Property March 2013 - January 2014
Monster Worldwide August 2008 - December 2012
Washington Mutual 1997 - 2008
Skills
Salesforce.com, Account Management, CRM, Production..., Management, Process Improvement, Sales Management, Customer Retention, Leading Change, Order Administration, Lead Generation, Cold Calling, Analytic Reporting, SaaS, Back Office, Sales Process, Leadership, Analytics, Sales Presentations, Direct Sales, Sales, Vendor Management, Sales Operations, Business Development, Strategic Partnerships
Education
Bryant & Stratton College 1993 — 1995
associates, Travel and Tourism and Hotel Mgmt
Medina 1990 — 1993
Miniutemen Cabinets/Shelter Alarm July 2014 - Present
Indiana Wesleyan University 2007 - Present
Valued Relationships Inc July 2013 - March 2014
Central Warehouse Company October 2011 - June 2013
Assurant Specialty Property 2005 - July 2011
Ball Homes 1989 - 1991
Skills
Team Building, Coaching, Public Speaking, Process Improvement, Customer Service, Project Management, Microsoft Office, Time Management, Leadership, Leadership Development, Training, Team Leadership, Management, Recruiting, Staff Development, Organizational..., Human Resources, Performance Management, Policy, Strategic Planning
Education
Taylor University 2004 — 2005
MBA, Global Business / General Bus.
Kentucky Mountain Bible College 1986 — 1993
Bachelor of Arts (B.A.), Theological and Ministerial Studies
Assurant Specialty Property January 2014 - Present
Intradiem (formerly Knowlagent) March 2012 - December 2012
Harland Clarke (formerly John H. Harland) February 2002 - February 2009
John H. Harland February 2001 - February 2002
John H. Harland January 2000 - February 2001
John H. Harland December 1984 - January 2000
John H. Harland May 1983 - December 1984
Skills
Quality Assurance, Test Automation, Defect Tracking, Process Improvement, Problem Solving, Quality Management, Quality Engineering, QTP, Test Director, Quality Center, Manual Testing, Application Testing, Data Quality, Software Quality..., Continuous Improvement, Testing, Customer Satisfaction, Customer Focus, Test Design, Requirements Analysis, Integration Testing, Project Implementation, Technology..., Team Building, Root Cause Analysis, Agile Methodologies, Agile Testing, Sprints, Web Testing, Management, Manufacturing, Collaboration, Task Management, Analysis, Six Sigma, SDLC, Leadership, Cross-functional Team..., Business Process..., Visio, Software Project..., Software Documentation, Requirements Gathering, Waterfall, Vendor Management, Training, User Acceptance Testing, Release Management, SharePoint, Test Management
Education
Allegheny College
Bachelor of Science, Economics
Marilyn C. Baum January 2009 - Present
Campership Fund October 2010 - Present
Morningside Arabians October 2000 - Present
Assurant Specialty Property July 2007 - December 2008
Assurant Solutions April 1999 - June 2007
Fidelity Bank June 1996 - March 1999
Bank of America June 1993 - February 1995
Skills
Coaching, Interviewing, Policy, Customer Service, Teamwork, Leadership Development, Organizational..., Employee Engagement, Conflict Management, Performance Management, Staff Development, Executive Coaching, Instructional Design, Mentoring, Personal Development, Change Management, Team Building, Career Development, Organizational Change, Interviews, Training, Human Resources, Employee Training, Leadership, Strategy, Workshop Facilitation, Talent Management, Succession Planning, Employee Relations, Training Delivery, Organizational..., Personnel Management, Recruiting, Performance Improvement, Onboarding, Organizational Design, Culture Change, Employee Benefits, Management, Conflict Resolution
Education
California Polytechnic State University-San Luis Obispo 1981 — 1983
MBA
Principia College
BA
ABM Industries October 2013 - Present
Assurant Specialty Property June 2012 - October 2013
Best Buy June 2011 - January 2013
Georgia Power Company August 2004 - February 2012
Skills
Analysis, Engineering, Budgets, Process Improvement, Project Planning, Customer Service, Team Building, Sales Management, Risk Assessment, Strategic Planning, Leadership, Program Management, Project Management, Energy, Training, Management, Planning, Budgeting, Sales Support, Healthcare, Operations Management, Business Development
Education
Auburn University 2003 — 2007
BS, Adult Educaton
Johnson C. Smith University - JCSU 2001 — 2003
Bachelor of Business Administration (B.B.A.)
Assurant Specialty Property January 2010 - Present
Assurant Specialty Property July 2006 - December 2009
Assurant Specialty Property June 1999 - July 2006
Assurant Specialty Property October 1996 - June 1999
Education
Suffolk University - Sawyer Business School 1994 — 1997
Boston University 1992 — 1993
Assurant Specialty Property Account ExecutiveAssurant Specialty PropertyJanuary 2000 - Present
Skills
Management, Leadership, Training, Process Improvement, Team Building, Customer Service, Insurance, Customer Satisfaction, CRM, Coaching, Underwriting, Property & Casualty..., Microsoft Excel
Education
Briarcliffe College
Degree in Business Administration, Business Administration and Management, General
Sage Wealth Management, LLC / MassMutual Financial Group January 2013 - Present
Wells Fargo Bank May 2011 - November 2011
Assurant Specialty Property March 2000 - January 2010
Home Loans Network 2002 - 2007
Skills
Insurance, Long Term Care Insurance, Disability Insurance, Fixed Annuities, Retirement, Life Insurance, Employee Benefits, Financial Services, Health Insurance, Sales, Small Business, Marketing
Education
Azusa Pacific University 1996 — 1998
Pending, Management Information Systems
Fullerton College 1994 — 1996
Associate of Science, Computer Science, Jun 1996.
Fullerton College 1992 — 1994
Associate of Arts, Major: Business Administration, Jun 1994
Northview High School
Pioneer Energy Services August 2013 - Present
Assurant Specialty Property April 2007 - July 2013
Noven Pharmaceuticals April 2004 - April 2007
American Cancer Society January 2002 - March 2004
KPMG Peat Marwick January 1999 - January 2002
Skills
Auditing, Accounting, Internal Audit, Financial Reporting, Financial Analysis, Internal Controls, Sarbanes-Oxley Act, Process Improvement, Trusts, Financial Accounting, Risk Management, Finance, Budgets, Access, Forecasting, Consolidation, Business Process..., Corporate Finance, Account Reconciliation, General Ledger, GAAP
Education
California Polytechnic State University-San Luis Obispo 1995 — 1998
Bachelor, Business
Cuesta College
DeAnza College
Foothill College
West Valley College
Associate's Degree, Business Administration and Management, General
Assurant Specialty Property September 2012 - February 2015
Assurant Specialty Property February 2011 - September 2012
Berlitz February 2005 - February 2011
Skills
Teaching, E-Learning, Curriculum Design, Public Speaking, Program Development, Customer Service, Microsoft Word, Microsoft Office, Spanish, Coaching, Community Outreach, Curriculum Development, Microsoft Excel
Education
Humacao Community College
Assurant Specialty Property January 2000 - Present
Assurant Specialty Property April 1992 - January 2000
Assurant Specialty Property August 1987 - April 1992
Assurant Specialty Property November 1985 - August 1987
Maritz Market Research June 1982 - November 1985
Education
Cal Poly Pomona 1982 — 1987
B.S., Management & Human Resources
Assurant Specialty Property September 2014 - Present
Florida International University January 2013 - Present
Florida International University January 2013 - April 2014
The Judge Group 2014 - 2014
Bosch February 2010 - February 2011
RBEI 2008 - 2010
Skills
C++, Testing, PHP, XML, Visio, MySQL, Microsoft Office, SDLC, Microsoft Excel, Microsoft Word, C, Minitab, Visual Studio, C#, SAP R/3, Agile Methodologies, Visual Basic, SQL, MS Project, UML, Dashboard, IDEF0, Workflow, Databases, Microsoft SQL Server, VBA, Project Management, Software Design, Requirements Analysis, Software Development, .NET, Software Project..., Access
Education
Florida International University 2013 — 2014
Master's Degree, Engineering/Industrial Management, 3.86
Vemana Institute Of Technology 2003 — 2007
Bachelor's Degree, Telecommunication, 3.5
American Red Cross September 2015 - Present
Aon Hewitt March 2011 - September 2015
Allstate March 2010 - March 2011
Wells Fargo November 2009 - January 2010
Food Lion January 2001 - December 2009
Assurant Specialty Property August 2007 - October 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, Training, Employee Benefits, Management, Leadership, Human Resources, Public Speaking, Strategic Planning
Education
Ashford University 2010 — 2012
MBA, Human Resource Management
Lander University 2002 — 2006
Bachelor of Science, Business Administration:Finance/Economics
Acloche October 2013 - Present
Residential Finance Corporation October 2012 - October 2013
JPMorgan Chase April 2011 - October 2012
Manumit Enterprises LLC December 2010 - April 2011
Assurant Specialty Property August 2003 - August 2008
Wright State University June 2000 - June 2002
Skills
Recruiting, Recruitment, Organizational..., Employee Benefits, Administrative..., Project Management, Training, Unit Management, Mortgage Lending, Risk Management, Mortgage Banking, Credit Analysis, Insurance, Microsoft Excel, Student Services
Education
Antioch University McGregor 2004 — 2006
Masters of Arts, Business Management
Wright State University 1998 — 2002
Bachelors of Arts, Organizational Communication
Assurant Specialty Property 1993 - 2011
Skills
Compliance, Insurance, Employee Benefits, Claim, Software Documentation, Risk Management, Underwriting, Property & Casualty..., Claims Management, Liability, General Insurance, Health Insurance, Casualty, Commercial Insurance, Professional Liability, Brokers, Workers Compensation, Life Insurance
Education
Barry University
Assurant Specialty Property Retail Store ManagerVerizon Wireless1995 - 2005
Education
Albertus Magnus College 1987 — 1991
Corinthian Colleges June 2013 - Present
Assurant Specialty Property March 2011 - June 2013
Skills
SDLC, Software Documentation, Business Requirements, Systems Analysis, Requirements Gathering, Software Project..., Agile & Waterfall..., Process Improvement, Release Management, SSIS, VSAM, Change Management, Team Building, Cross-functional Team..., Leadership Development, Strategic Planning, Software Quality..., Risk Management, Property & Casualty..., Requirements Analysis
Education
California State Polytechnic University-Pomona
Bachelor's degree, Computer Science, Mathematics minor
Assurant Specialty Property March 2013 - Present
Pac Comm Technologies, Inc. August 2010 - March 2013
Skills
C#, Visual Studio 2010, DevExpress, Delphi 6, T-SQL, SQL Server Management..., Crystal Reports, Visual Studio, LINQ, ADO.NET, ASP, WCF, Silverlight
Education
Cal Poly Pomona 2007 — 2010
Bachelor of Science (B.S.), Computer Science
Assurant Specialty Property August 2014 - Present
Miami-Dade County Public Schools January 2014 - August 2014
Cross Match Technologies March 2013 - December 2013
Lumbermen's Underwriting Alliance October 2012 - March 2013
GBS International, Inc. December 2011 - October 2012
Universidad de Oriente 2003 - 2009
Skills
Multi-Tier Systems, C#, VB.NET, C++, ASP.NET MVC, ASP.NET Web API, ASP.NET SignalR, WCF, WPF, Silverlight, ASP.NET Web Form, Multi-Threading, NHibernate, Entity Framework, LINQ, JavaScript, JQuery (DOM / AJAX), Backbone.js, KnockOut.js, Angular.js, Bootstrap.js, HTML5, CSS3, Single Page Application, Responsive Design, Java, XML, Active Directory, SOLID Principles, Dependency Injection, Inversion Control, Agile Development, Microsoft SQL Server, MySQL, Firebird, PostgreSQL, Team Foundation Server, SOA architecture, Web Services, RESTful WebServices, Web Development, Windows software..., Unit Testing, Software as a Service, Business Analysis, Requirements Analysis, Windows, Linux, MVC Architecture, MVVM
Education
Microsoft Virtual Academy 2013 — 2015
Microsoft Certified Professional (MCP). “Programming in HTML5 with JavaScript and CSS3”., Programming in HTML5 with JavaScript and CSS3
M-DCPS The English Center 2011 — 2014
Microsoft Certified Solutions Developer Web Applications, Programming in HTML5 with JavaScript, CSS3, ASP.NET MVC 4 Web Applications.
Universidad de Oriente 1997 — 2003
Bachelor's degree in Computer Science, computer programming, algorithms, object-oriented design, database management systems
https://www.codeschool.com
Web Development
Assurant Specialty Property (Nations Star Mortgage) January 2014 - Present
Aberrant Realty, LLC May 2012 - Present
Assurant Specialty Property December 2012 - January 2014
Gwinnet County Tax Commissioner Office (Ranstad) – Lawrenceville, Georgia June 2012 - August 2012
ADP June 2011 - October 2011
Internal Revenue Service January 2010 - June 2011
Ajilon Finance Solutions November 2009 - May 2010
AmeriCold Logistics January 2005 - April 2009
Skills
Payroll, Training, Software Documentation, Analysis, Accounting, Time Management, Customer Satisfaction, Insurance, Banking, Credit, Real Estate, Customer Retention, Tax, Claim, Health Insurance
Education
Alabama Agricultural and Mechanical University 1992 — 1997
Bachelor of Science (BS), Finance
Pike High School
Assurant Specialty Property June 2004 - June 2012
Bristol West Insurance Group October 2000 - June 2004
CCC Information Services August 1996 - October 2000
Skills
Department Budgeting, Business Analysis, Financial Analysis, Staffing Models, Staffing Analysis, Class Actions, Report Writing, Presentations, Public Speaking, Property Claims, Auto Claims, TPA Services, Navy, Management, Marketing, Client Communication, Insurance, Reinsurance, Casualty, Leadership, Property Damage, Training, Process Improvement, Claim, Claim Investigation, TPA, Property & Casualty..., Casualty Insurance
Education
Arizona State University
Bachelor of Arts (B.A.), Communications
Assurant Specialty Property February 2014 - Present
AAA Auto Club South January 2001 - July 2013
One Price Clothing June 1999 - December 2000
Skills
Leadership, Marketing Strategy, Team Building, Customer Service, Property & Casualty..., Operations Management, Sales, Recruiting, Leisure Travel, Management, Microsoft Office, Leadership Development, Coaching, Training, Strategic Planning, Insurance, Marketing, Customer Retention, Financial Services, Front Office, Accounting, Cash Management, Events Coordination, Multi Tasking, Community, Logistics
Education
American InterContinental University
Bachelor of Marketing
Baker College of Flint
Associate of Merchandising, Business Administration and Management, General
Assurant Specialty Property September 2011 - Present
Limited Brands October 2006 - April 2010
Education
Bowling Green State University 1998 — 2002
Bachelor's degree, Journalism and Political Science
Bowling Green State University 1998 — 2002
Bachelor's degree, Political Science
American University of Paris 2001 — 2001
Assurant Specialty Property 2012 - 2013
Assurant Specialty Property 2009 - 2011
Ohio Casualty Group 2000 - 2005
Education
Bluffton University 1990 — 1994
Bachelor of Arts (BA), Education
Nestlé July 2013 - Present
The Home Depot October 2009 - June 2012
The Home Depot October 2009 - October 2010
Verizon Wireless September 2007 - September 2009
Assurant Specialty Property April 2006 - October 2007
Kroger May 1996 - April 2006
Skills
Inventory Management, Inventory Control, Logistics, Supply Chain, Warehousing, Supply Chain Management, Customer Service, Warehouse Management, Logistics Management, Operations Management, Retail, Distribution Center..., Shipping, Transportation, Freight, 3PL, Teamwork, Process Scheduler, Supervisory Skills, Leadership, Customer Satisfaction, Budgets, Purchasing, Team Building, Transportation..., Pricing
Education
Strayer University (DC) 2010 — 2013
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services
Alabama Agricultural and Mechanical University 1999 — 2004
Bachelor of Business Administration (B.B.A.), Logistics, Materials, and Supply Chain Management
Assurant Specialty Property 1998 - 2011
Skills
Insurance, Microsoft Office, Microsoft Excel, Customer Service, Lotus Notes, Microsoft Word, PowerPoint, Leadership, Coaching, Event Planning, Public Speaking, Fundraising, Process Improvement, Team Building
Education
Barry University 2002 — 2005
Bachelor of Science (BS), Professional Admnistration
Assurant Specialty Property Brand PartnerFamily VacationsOctober 2012 - Present
Avon January 2011 - Present
Education
Ashford University 2010 — 2012
Master's degree, Teaching and Learning with Technology
Grand Canyon University 2008 — 2010
Master's degree, Elementary Education and Teaching
Rent-2-Own February 2015 - Present
Assurant Specialty Property November 2009 - February 2015
Skills
Claim, Property & Casualty..., Call Centers, General Insurance, Process Improvement, Customer Service, Claims Management
Education
Tolles Career and Technical Center 1991 — 1993
Automotive certificate
London High School 1989 — 1993
High School Diploma
Assurant Specialty Property April 2001 - Present
Education
Barry University 2011 — 2013
Bachelor of Science (BS), Business Administration and Management, HR Cert.
Assurant Specialty Property July 2014 - Present
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Requirements Analysis, SQL, Software Development, Microsoft Word, Customer Service, Agile Methodologies, Insurance, Software Documentation, Microsoft SQL Server, Business Analysis
Education
Boston College 1981 — 1983
Mathematics, B.A.
Syracuse University 1979 — 1981
Serco November 2014 - Present
Assurant Specialty Property September 2013 - November 2014
Continental Credit September 2011 - September 2013
Citi Trends December 2011 - April 2012
Assurant Solutions July 2009 - September 2011
Skills
Customer Service, Insurance, Management, Leadership, Team Building, Training, Risk Management
Education
Wood Tobe-Coburn School 2001 — 2002
Associate's degree, Accounting
Ashworth College
Psychology
Assurant Specialty Property Processing Specialist IIAssurant Specialty PropertyAugust 2009 - Present
Skills
Microsoft Excel, Microsoft Office, Management, Leadership, Process Improvement, Insurance, Customer Service, Training, Outlook, Risk Management, Business Analysis
Education
Ashford University 2014 — 2015
Master of Arts (MA), Organizational Management
Ashford University 2010 — 2014
Bachelor's: Organizational Management, Organizational Leadership/Organizational Management
Assurant Specialty Property May 2013 - Present
Education
American InterContinental University 2009 — 2015
Bachelor of Business Administration (B.B.A.)
Assurant Specialty Property 2013 - 2015
Ball State University Dining Services 2007 - 2012
Muncie Public Schools 2007 - 2007
Toys"R"Us, Inc. 2007 - 2007
Children's Bureau of Indianapolis 2001 - 2006
Walmart 2001 - 2001
Signiture Inn 2000 - 2001
CONSECO Companies 1999 - 2000
Edgewood United Methodist Church 1996 - 1999
Haviland Circuit of the United Methodist Church 1994 - 1996
Education
Methodist Theological School in Ohio 1993 — 1997
Master’s Degree, Master of Divinity
Ball State University 1989 — 1993
Bachelor’s Degree, Speech Communication and Rhetoric