Asurion Company
Industry: Company
DescriptionAsurion, LLC is a privately held company based in Nashville, Tennessee that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. In 2014, the company operated in 14 countries and had 49 offices with 17,000 employees serving 280 million consumers. Headquarters: Nashville, Tennessee, United States Number of employees: 17,000 Founded: 1994, Silicon Valley, California, United States Area served: World Subsidiaries: Soluto, ServiceBench, Inc., Parent organization: NEW Asurion Corporation
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Asurion Employees
Asurion June 2015 - Present
Citi June 2012 - June 2015
HSBC April 2008 - June 2012
Barclays Bank May 2006 - April 2008
HSBC January 2003 - May 2006
Ogilvy & Mather November 2000 - January 2003
Skills
Advertising, Brand Management, Digital Strategy, B2B Marketing, Media Planning, Loyalty Marketing, Corporate Communications, Marketing Strategy, Marketing Communications, Direct Marketing, Marketing, Digital Marketing, CRM, Strategy, Integrated Marketing, Brand Development, Manage Client..., Management, Segmentation, Marketing Management, Leadership, Strategic Planning
Education
Anglia Ruskin University - London School of Marketing 2013 — 2014
MBA, Lord Ashcroft International Business School, Cambridge, UK
AAA School of Advertising 2000 — 2001
Post Graduate, Integrated Marketing Communications
IMM Graduate School of Marketing 1997 — 1999
IMM Graduate School of Marketing, Marketing
Asurion May 2014 - Present
WagsWerx, Inc. January 2013 - May 2014
Take Care Health Systems January 2014 - April 2014
DaVita August 2012 - December 2013
Deloitte Services LP May 2011 - August 2012
TeleHealth Services January 2009 - February 2011
GolfNet October 2007 - December 2008
LearnSomething April 2006 - September 2007
Blackbaud February 2005 - April 2006
Epicor Software April 1998 - January 2005
Skills
CRM, Business Process..., HRIS, Designing, Learning Management..., Time & Attendance, Manufacturing Systems, SDLC, Software Development, Business Analysis, Solution Architecture, Architecture, Windows, Consulting, ASP.NET, Agile Methodologies, Microsoft SQL Server, Visio, Integration, SOA, .NET, C#, SQL, Scrum, Enterprise Software, SaaS, Application Architecture, Agile Project Management, Software Design, TFS, Database Design, LINQ, Software Project..., T-SQL, Requirements Analysis, IIS, SharePoint, Software Documentation, Strategy, Visual Studio, Web Services, Enterprise Architecture, Design Patterns, Architectures, System Architecture
Education
Walden University 2014 — 2017
Doctor of Information Technology
Capella University 2007 — 2009
MSIT, Enterprise Software Architecture
American InterContinental University 2005 — 2006
BBA, Operations Management
Florida State College at Jacksonville 1989 — 1993
AA, Computer Engineering Studies
Sam's Club August 2014 - Present
Asurion September 2014 - October 2014
Daymar Institute January 2013 - June 2014
North Central Institute - NCI May 2014 - May 2014
Montgomery County Sheriff's Office January 2012 - January 2013
U.S. Coast Guard October 2001 - October 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Daymar Institute-Clarksville 2013 — 2014
Associate of Applied Science, Network and System Administration CISCO
Asurion January 2015 - Present
King & Ballow March 2011 - November 2014
Private Practice April 2010 - March 2011
Law Office of Donald D. Zuccarello May 2008 - July 2008
Williamson County Public Defender May 2007 - July 2007
Law Office of Donald D. Zuccarello May 2004 - June 2006
Helen Sfikas Rogers and Associates May 2003 - August 2003
Skills
Employment Law, Corporate Law, Litigation, Commercial Transactions, Contract Negotiation, Software Licensing, Courts, Litigation Preparation, Westlaw, Construction Law, File Management, Legal Letters, Legal Research, Fair Labor Standards Act, Pleadings, Motions, Class Actions, Title VII of the Civil..., Employment..., Pregnancy Discrimination, Age Discrimination, Race Discrimination, Religious Discrimination, Gender Discrimination, Equal Pay Act, Americans with..., Family Law, Criminal Defense, Criminal Law, Discrimination
Education
Appalachian School of Law 2006 — 2009
Juris Doctor
The University of Georgia 2000 — 2004
B.A, English
Asurion September 2012 - Present
Papa John's International February 2011 - September 2012
Jack in the Box October 2009 - March 2011
Skills
Mobile Technology, Microsoft Office, Customer Service, Technical Support, Computer Science, Computer Hardware, Photoshop, Java, Visual C++
Education
Tennessee Technology Center at Murfreesboro 2011 — 2012
Computer Information Systems Specialist Diploma, Computer and Information Systems Security/Information Assurance
Columbia State Community College 2001 — 2002
Computer and Information Sciences and Support Services
Asurion July 2015 - Present
Apex Systems October 2012 - July 2015
Wyndham Vacation Ownership 2012 - 2012
Skills
Information Technology, Recruiting, Temporary Placement, Customer Service, Networking, Consulting, Management, Internet Recruiting, Staff Augmentation, Technical Recruiting, Windows 7, Microsoft Office, Staffing Services, Talent Acquisition, Onboarding, Ninja Skills, Applicant Tracking..., Windows, Employee Benefits, Microsoft Excel, Interviews, Benefits Negotiation, Screening Resumes, College Recruiting, Microsoft Word, Outlook, Stealth, Sourcing
Education
Alabama State University 2006 — 2011
John Overton
Cracker Barrel September 2008 - Present
Asurion April 2006 - September 2008
IP Spectrum, LLC July 2005 - April 2006
Globetel Communications Corporation March 1999 - July 2005
CCA Global Partners - Carpet One January 1992 - March 1999
Comdata 1987 - 1991
Skills
Network Design, Network Security, Network Administration, VoIP, Cisco Technologies, Juniper Technologies, SIP, H.323, Load Balancing, PCI DSS, Open Source Software, Remote Access, SSL VPN, PHP4/5, MySQL, SQL, Vulnerability Assessment, ITIL Certified, Information Security..., Personnel Management, Cross-functional Team..., Department Budgeting, Wireless Networking, Aerohive, Firewalls, WAN, MPLS, Cisco Routing &..., Security Incident &..., Telecommunications..., Call Center Architecture, IVR, ACD, DS3, IPSec, IDS, NAC, Compliance, T-1, VirtualBox, Virtualization, Project Management, Cisco Call Manager, Cisco UCCX, Cisco Presence, Jabber, Personnel Supervision, IT Architecture, Coaching Staff, Linux
Education
David Lipscomb University 1986 — 1987
WGU Tennessee
Bachelor’s Degree
Asurion January 2015 - Present
Asurion March 2014 - January 2015
Asurion September 2013 - March 2014
Dell May 2011 - September 2013
Alorica May 2007 - April 2011
Quanta Computer Inc. 2006 - 2007
Quanta Computer Inc. 2006 - 2007
Skills
Technical Support, Help Desk Support, Troubleshooting, Windows 7, Windows XP, A+ Certified, Active Directory, Computer Repair, Computer Hardware, Networking, Laptops, Servers, Windows Server, Customer Service, Microsoft Exchange, Call Centers, VMware, Network Administration, HP, Hardware, Microsoft Office, Dell Computers, iOS, Android, Blackberry OS, Ubuntu, Windows Phone, CompTIA A, CA Spectrum, HP Service Manager, PRTG, Critical Incident..., Operations Centers, Incident Management, Service Desk, IT Operations, CompTIA Network+
Education
Tennessee Technology Center at Murfreesboro 2005 — 2007
Computer/Information Technology Administration and Management
Asurion May 2013 - Present
Intellectbase Internation Consortium October 2012 - May 2013
Nissan North America June 2012 - September 2012
TN State University-College of Business January 2010 - May 2012
Dell Inc. May 2011 - August 2011
Hua Fu Securities Corporation February 2009 - May 2009
Skills
Business Analysis, Coordination, Teamwork, Data Analysis, Access, Excel, PowerPoint, Research, Inventory Control, Capacity Management, Supplier Development, Supply Chain Management
Education
Tennessee State University 2010 — 2012
MBA, Finance and Supply Chain Management, 3.9
Tianjin Polytechnic University 2005 — 2009
Bachelor degree in Economics, Banking & Finance
West Corporation August 2012 - March 2013
Denny's January 2012 - August 2012
Asurion May 2010 - December 2011
Papa John's International August 2008 - July 2009
Skills
Customer Service, Customer-focused Service, Customer Support, Customer Experience, Servers, Waitressing, Restaurants, Medical Education
Education
Fortis Institute-Pensacola 2009 — 2010
Associate's Degree, Medical/Clinical Assistant, 3.6
Milton High School 2005 — 2009
High School, General Studies, 2.6
ODH Property Preservation group LLC 2014 - Present
Telecommunications Services 2014 - Present
Asurion April 2010 - Present
The body Connection 2011 - 2012
Asurion 2008 - 2010
Stewart Enterprises 2007 - 2007
Skills
Test Planning, Quality Center, Customer Service, Quality Auditing, Microsoft Excel, Microsoft Word, Bilingual-English/Spanis..., Human Anatomy, Energy Therapy, Billing Systems, Management
Education
Daymar Institute-Nashville 2009 — 2010
Diploma, Massage Therapy/Therapeutic Massage
Universidad Interamericana De Puerto Rico 2002 — 2003
Some College, General Courses
G.E.D 2001 — 2001
High School, General, 12th
International Cruise & Excursions, Inc. May 2014 - August 2015
ReqRoute, Inc October 2013 - May 2014
Asurion July 2012 - September 2013
eInstruction Corporation April 2011 - July 2012
Staffmark February 2011 - July 2012
Hillcrest Medical Center July 2007 - December 2010
Mercy Regional of Oklahoma January 2005 - July 2007
Education
Green Country Technology Center 2004 — 2005
Certification of Completion, Emergency Medical Technician
Community Health Systems December 2011 - Present
IAC Group January 2014 - September 2014
Community Health Systems, Inc. December 2011 - January 2014
Tennessee Army National Guard January 2006 - August 2011
Asurion August 2007 - April 2010
United States Marine Corps July 1997 - August 2005
Skills
Troubleshooting, Technical Support, Software Installation, Networking, Security, Software Documentation, Information Technology, Hardware, BMC Remedy, Active Directory, Computer Hardware, Citrix, Telecommunications, IT Management, Electronics, Operating Systems, Windows 7, XP, Help Desk Support, Computer Security, Servers, VMware, TCP/IP, DHCP, Security Clearance, UHF, VPN, Testing, Information Security, Microsoft Exchange, Network Administration, Network Security, Windows Server, Laptops, Routers, Firewalls, A+ Certified, Project Management, Windows XP, Cisco Technologies, Cerner, Microsoft SQL Server, Management, Bartending, Windows 8, Windows 10
Education
Bar Virgin, INC 2015 — 2015
Certification, Bartending/Bartender, 92
ITT Technical Institute 2010 — 2012
Associate's, Computer Networking Systems
American InterContinental University 2006 — 2009
Masters, Information Technology Management
Asurion December 2013 - Present
West Corporation March 2013 - December 2013
Verizon Wireless February 2011 - March 2013
West Corporation 2003 - February 2011
Skills
Telecommunications, Wireless, Troubleshooting, CDMA, Customer Experience, Technical Support, Cellular Communications, Call Centers, Leadership, Coaching, Management, Human Resources, Operations Management, Team Building, Quality Assurance, Microsoft Office, Critical Thinking, Analytical Skills, Communication, Strategic Planning, Negotiation, Employee Training, Subject Matter Experts, System Monitoring, Business Model..., Innovation Development, Mock Interviews, Interview Skills, Customer Service
Education
Alabama A&M University Graduate School
Bachelor's Degree, Political Science and Government
American InterContinental University
Master's Degree, Business Administration, Management and Operations
Kimberly-Clark May 2015 - Present
Kimberly-Clark November 2012 - Present
Asurion June 2012 - November 2012
Kimberly-Clark February 2011 - June 2012
McKesson Provider Technologies November 2009 - February 2011
McKesson Provider Technologies October 2007 - December 2009
inVentiv Health June 2005 - October 2007
The Grapevine Group February 2004 - June 2005
Skills
Employee Relations, College Recruiting, Performance Management, Onboarding, Talent Acquisition, Recruiting, Lean Tools, Leadership, Sourcing, Strategy, Cross-functional Team..., Management, Cold Calling, Workforce Planning, PeopleSoft, Human Resources, Budgets, Internet Recruiting, New Hire Orientations, HR Policies, HRIS, Organizational..., Employee Engagement, Taleo, Employer Branding, Project Management, Interviews, Payroll, Succession Planning
Education
Georgia Institute of Technology 2015 — 2016
Master of Business Administration (M.B.A.), Global Business
American InterContinental University 1998 — 2002
Bachelor of Arts, Fashion Marketing
Asurion March 2015 - Present
Asurion March 2012 - Present
C&K Flooring January 2003 - March 2008
Prestige Hardwood March 2005 - April 2006
Skills
Windows, AutoCAD, Project Coordination, Estimating, Networking, Mechanical Aptitude, Creative Solutions, Java, HTML, Access, MS Project, Troubleshooting, Visual Basic, SharePoint, Testing, Visio, Microsoft Project, Customer Satisfaction, Management, Microsoft Office, Customer Service, Leadership, Project Management, Cross-functional Team..., Microsoft Excel, Team Building, Team Leadership, Training, Process Improvement, Program Management
Education
Middle Tennessee State University 2002 — 2004
General Studies
Tennessee Technology Center at Murfreesboro 2001 — 2003
Certificate, CAD/CADD Drafting and/or Design Technology/Technician
Amazon October 2014 - Present
Asurion September 2012 - October 2014
Asurion February 2010 - September 2012
Smarteretail, Inc January 2005 - February 2010
Uniform Advantage January 2003 - December 2004
F. Curtis Barry & Co. September 1999 - December 2002
WC Bradley / Charbroil September 1989 - September 1999
Skills
E-commerce, Call Center, Warehouse Management, Order Management, 3PL, Warehousing, Operations Management, P&L, Reverse Logistics, Supply Chain, Logistics, Supply Chain Management, Transportation, ERP, Vendor Management, P&L Management, Inventory Management, Customer Relations, Negotiation, Customer Service, Budgets, Call Centers, Contract Negotiation, Cross-functional Team..., Income Statement, Inventory Control, Leadership, Lean Manufacturing, Management, Process Improvement, Retail, Six Sigma, Strategy, Team Building
Education
Appalachian State University 1982 — 1988
Bachelor of Science, Industrial Techology & Management
Appalachian State University
Bachelor of Applied Science (B.A.Sc.), Engineering/Industrial Management
CopySource - A Konica Minolta Company August 2014 - Present
Asurion January 2014 - June 2014
Tennessee Technology Center July 2012 - January 2014
Nissan Motor Manufacturing Ltd. September 2011 - January 2014
Tennessee Alliance Communication July 2008 - July 2011
Skills
Microsoft Office, Microsoft Excel, Customer Service, Troubleshooting, Microsoft Word, PowerPoint, Social Media, Windows 7, DHCP, Active Directory, Networking, Teamwork, Windows Vista, QuickBooks, OS X, A+ Certified, Hardware, Help Desk Support, Printers, Research, English, Spanish-speaking, Mac OS, LogMeIn, DNS management, Servers, Computer Hardware, Outlook, TeamViewer, Google Apps, Google Drive, Zendesk, Wireless Networking, Printer Drivers, Data Sharing, Windows Server
Education
Tennessee Technology Center at Murfreesboro 2012 — 2013
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services
LaVergne HighSchool 2005 — 2008
Allied Arts Fund Rapid City October 2014 - December 2014
Covenant Consulting Group, LLC January 2013 - September 2014
NEW August 2007 - February 2013
Asurion August 2007 - February 2013
MastaWorks.com December 2011 - January 2013
Mona Lis'a 2011 - 2013
Skills
Human Resources, Recruiting, Onboarding, HRIS, Talent Acquisition, Employee Relations, Applicant Tracking..., Training, Talent Management, Technical Recruiting, Sourcing, New Hire Orientations, Employee Engagement, Workforce Planning
Education
Autry Technology Center 1997 — 1999
Business and Computer Technology, Human Resources
Enid High School 1996 — 1999
AT&T January 2013 - Present
IBM/AT&T (Spherion) January 2013 - Present
Tennessee Technology Center October 2010 - October 2012
Asurion March 2010 - July 2012
Borders January 2009 - March 2010
Tennessee Alliance Communication September 2007 - January 2008
Skills
Microsoft Office, Networking, Server 2000-2008, Windows XP Pro, Windows 7, Mac OS X, QuickBooks, RDP, Windows Vista, TCP/IP, DHCP, Active Directory, Domain Controller, Windows Server, OS X, Windows XP, Hardware, Routers, Servers, Software Installation, Troubleshooting, VPN, Switches
Education
Tennessee Technology Center at Murfreesboro 2010 — 2012
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services
La Vergne High School 2004 — 2007
High school Diploma
LaVergne High School 2004 — 2007
Associate's degree, High School/Secondary Diplomas and Certificates
Regions Financial Corporation June 2013 - Present
Asurion August 2011 - June 2013
Direct General Insurance May 2010 - July 2011
Prison Health Services April 2009 - May 2010
DigiChart Inc February 2006 - April 2009
Flextronics International June 2003 - February 2006
Flextronics Logistics 2002 - 2006
Flextronics Logistics September 2002 - June 2003
Flextronics Logistics March 2002 - September 2002
Skills
Microsoft SQL Server, SSIS, Database Administration, Windows Server, Servers, Microsoft SQL Server..., SQL, Performance Tuning, Security, SQL Tuning, Access, Replication, T-SQL, Database Design, SQL Server Management..., Mirroring, Log Shipping, Database Admin, High Availability, TFS, SSRS, Databases, Disaster Recovery, Visual Studio, SAN, Technical Support, DTS, SDLC, ETL, VMware, Cluster, Stored Procedures, Integration, Troubleshooting, Testing, Data Migration, Enterprise Architecture, Software Installation, Software Documentation, Microsoft Technologies, Solution Architecture, DB2
Education
Anthem Career College-Nashville 2001 — 2002
Associate of Science (A.S.), Computer Science
Asurion May 2014 - Present
Humana RightsourceRx July 2012 - July 2013
Stream Global Services 2009 - 2012
Skills
Photoshop, Illustrator, InDesign, Web Design, Dreamweaver, Typography, Word, PowerPoint, Graphic Design, Logo Design, Microsoft Office, Photography, Adobe Creative Suite, Social Media, Customer Service, Corporate Identity
Education
Westwood College of Technology 2009 — 2013
Bachelor's degree, Web Page, Digital/Multimedia and Information Resources Design
Arizona Automotive Institute 2004 — 2005
Associate of Science (AS), Automotive and Autotronics
Command Prompt, Inc May 2015 - Present
Asurion January 2015 - April 2015
DigitalGlobe July 2014 - December 2014
CSC - Computer Sciences Corporation April 2013 - June 2014
GE November 2012 - April 2013
ARIN April 2010 - October 2012
SQLEXEC LLC October 2009 - January 2010
Exponential Storage December 2006 - September 2009
Pyramid Systems, Inc. September 2006 - December 2006
General Dynamics May 2006 - September 2006
Skills
Databases, MySQL, Oracle, PostgreSQL, DB2, Microsoft SQL Server, Sybase Adaptive Server, ETL, PHP, Linux Shell programming, Python, Windows batch scripting, AGILE processes, Zenoss configuration..., Jasper Reports, Crystal Reports, Unix, Relational Databases, Linux, SQL Tuning, Perl, REST
Education
American University 1987 — 1990
BS, Computer Science, 3.75
Kenton Photography & Design LLC August 2014 - Present
Constant Contact April 2014 - Present
Constant Contact October 2011 - April 2014
PharMerica October 2007 - September 2011
Kroll Factual Data May 2007 - September 2007
Startek USA, Inc November 2005 - May 2007
Asurion 2004 - 2007
Startek USA, Inc November 2000 - April 2005
Skills
Graphic Design, Adobe Creative Suite, Photoshop, Excel, HTML, Customer Service, Microsoft Excel, Training, Social Media, Call Centers, Dreamweaver, Leadership, Illustrator, Marketing, Social Media Marketing, Facebook, Management, Email Marketing, Team Leadership, Customer Satisfaction, Social Networking, Salesforce.com
Education
Aims Community College
Associate's Degree
College America 2009 — 2011
Associates
Dun & Bradstreet August 2015 - Present
Asurion September 2014 - Present
Crown Castle 2007 - Present
Asurion 2009 - 2014
Alcatel-Lucent 2006 - 2008
Lucent Technologies 2005 - 2006
Lucent Technologies 2004 - 2005
Lucent Technologies 2000 - 2004
Education
American University 1984 — 1988
Bachelor's Degree, Finance & Marketing
Independent May 2012 - Present
Asurion May 2010 - April 2012
Asurion October 2005 - May 2010
Asurion April 2004 - October 2005
UPS August 1996 - April 2004
Skills
Release Management, Information Technology, ITIL, Business Analysis, Active Directory, Six Sigma, Data Center, Integration, Vendor Management, SDLC, Software Project..., Leadership, Disaster Recovery, Project Management, Process Improvement, Program Management, VMware, Cross-functional Team..., Incident Management, Visio, IT Service Management, PMP, Requirements Analysis
Education
Auburn University, College of Business
MBA
Aquinas College
BS, Management Information Systems
Asurion September 2013 - Present
3PRO Design April 2013 - September 2013
City of Vancouver August 2011 - March 2013
TRADER Corporation January 2005 - August 2010
Intentional Design Inc. November 2007 - January 2008
Cyberscribe Solutions Inc. November 2007 - December 2007
Able Auctions Inc. December 2003 - October 2004
Mark Anthony Group (Mike's Hard Lemonade) February 2003 - September 2003
Stockgroup Media Inc. October 2001 - September 2002
Skills
Advertising, Branding & Identity, Web Design, Photoshop, Illustrator, Sketching, CSS, Social Media, User Experience, Social Media Marketing, Graphic Design, HTML, Wordpress, XHTML, User Interface Design, Creative Writing, Information Architecture, Maps, Web Development, PHP, ASP.NET, jQuery, Website Development, CMS, Layout, Email Marketing, E-commerce, Flash, Wireframes, Usability Testing, User Interaction, User Interface, Graphics, Mobile Design, Video Editing, Responsive web design, Interaction Design, Dreamweaver, SEO, HTML 5, InDesign, User Experience Design, Usability, Web Analytics, Mobile Applications, Brochures, JavaScript, Content Strategy
Education
British Columbia Institute of Technology 2014 — 2014
Essentials of Marketing
Universitatea de Vest „Vasile Goldiș” din Arad 1996 — 2000
Bachelor's degree, Civil & Criminal Law
Vancouver Career College 2000 — 2001
Diploma, Graphic & Web Design
"Moise Nicoara" College of Arad 1992 — 1996
Diploma, Mathematics & Physics
Asurion March 2008 - Present
Tenco Services, Inc. July 2006 - March 2007
Verizon Wireless August 2001 - July 2006
Skills
PeopleSoft, Onboarding, Outlook, Human Resources, Microsoft Excel, Applicant Tracking..., Employee Relations, Recruiting
Education
American InterContinental University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Tennessee at Martin 1998 — 2001
BA, Business Administration and Management, General
Fulton County Schools July 2014 - Present
Faneuil Inc December 2013 - Present
Asurion February 2012 - February 2013
Kohl's Department Stores August 2010 - October 2011
Cerqa June 2009 - August 2009
Skills
Computer Proficiency, Logical Thinker, Outstanding..., Creative Writing, Customer Service, Critical Thinking, Situational Leadership, People-oriented, Athletics, Multi Tasking, Call Center, Small Project Management, English Literature, Team-oriented, Writing, Youth Mentoring, Goal Oriented, Call Centers, Data Entry, Teamwork, Public Speaking, Microsoft Office
Education
Belmont University 2012 — 2014
Masters of Education, Nonprofit Leadership
Alabama State University 2008 — 2011
Bachelor of Arts (BA), English Language and Literature, General
Alabama State University 2008 — 2011
Bachelors of Arts, English
National Park Service September 2015 - Present
Asurion May 2013 - September 2015
US Army October 2006 - August 2012
Skills
Security Clearance, Security+, Information Assurance, Troubleshooting, Military, DoD, Computer Hardware, Active Directory, Security, Network Administration, Windows 7, Army, Military Experience, Network Security, Computer Repair, Windows Server, Military Operations, Windows XP, CompTIA, System Administration, Help Desk Support, Software Installation, Servers, VMware, Networking, Routers, Operating Systems, Cisco Technologies, Windows Vista, Switches, Windows, Laptops, Wireless Networking, Microsoft Exchange, CompTIA Security
Education
ITT Technical Institute-Nashville 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Cyber Security
ITT Technical Institute-Nashville 2012 — 2014
Associate's Degree, Network and System Administration/Administrator, 3.8
American Public University System 2008 — 2011
Bachelor of Science (BS), Computer Science
Asurion September 2013 - Present
Darden April 2011 - September 2013
Skills
HTML, Customer Service, Microsoft Word, Teamwork, Web Design, Windows, Photoshop, Illustrator, InDesign, Blogging, Editing, Microsoft Excel, PowerPoint, Social Networking, Microsoft Office, Telephone Skills
Education
Brown Mackie College-Phoenix 2010 — 2012
Associate of Science (A.S.), Information Technology
Andrews International January 2010 - Present
Allied Barton Security Services January 2006 - Present
Andrews International January 2008 - February 2013
Asurion March 2009 - January 2011
FedEx Ground February 2007 - January 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML
Education
Free Will Baptist Bible College
Brainerd High School
Mid-Continent University
Rend Lake Community College
Asurion January 2014 - October 2014
DCI Donor Services, Inc. July 2013 - October 2013
Internal Revenue Service January 2013 - April 2013
Select Staffing / Trane, Inc. September 2012 - January 2013
Green River Correctional Complex January 2012 - August 2012
Apex Systems May 2011 - September 2011
Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Research, PowerPoint, Data Entry, Public Policy, Public Speaking, Policy, Policy Analysis, Outlook, Legal Research, Community Outreach, Legal Writing, Public Administration, Social Media, Event Planning, Nonprofits
Education
MedVance Institute-Nashville 2009 — 2011
Associate of Applied Science, Information Technology Biomedical Technician
Vanguard July 2015 - Present
Asurion April 2014 - Present
Quintiles October 2013 - February 2014
Alcon Laboratories, Inc. October 2011 - September 2013
Wipro May 2011 - October 2011
Accenture January 2010 - March 2011
Cavient Technologies May 2006 - January 2010
Skills
Spotfire, Python, R, Microsoft SQL Server, SSIS, Data Warehousing, MSBI, Agile Methodologies, Agile & Waterfall..., Scrum, Sprint Planning, Tableau, ETL, SQL Server Management..., Oracle, Cognos, Composite Information...
Education
Anna University 2002 — 2006
B.E, Electrical, Electronics and Communications Engineering
Swamy Vivekanandha high school 2000 — 2002
HSC, MPC
Vidya Bharathi high school 1999 — 2000
SSC
Amazon June 2014 - Present
Asurion April 2014 - July 2014
Amazon November 2013 - April 2014
Alorica May 2009 - July 2013
Walmart April 2012 - December 2012
Asurion March 2010 - July 2012
InteliSol Inc. 2010 - 2011
Editorial Santillana Peru 2008 - 2009
Skills
Quality Assurance, Testing, Computer Repair, Sales, Performance Testing, Access, Microsoft Office, Customer Service, Strategic Planning, Troubleshooting, English, Microsoft Word, Outlook, Microsoft SQL Server, Microsoft Excel, Networking, Research, Team Leadership, Flexible Schedule, Spanish, Accounting
Education
Universidad Tecnológica del Perú 2007 — 2009
Accounting and Finance
State of Arizona February 2015 - Present
Asurion September 2013 - Present
Apple August 2012 - March 2013
Skills
OS X, Computer Hardware, iPhone, iOS, Troubleshooting, Technical Support, Mac, Hardware, Mac OS, Computer Repair, Consumer Electronics, Windows 7, Customer Service, Call Centers
Education
Carrington College-Online 2012 — 2014
Associate of Science (AS), Computer Technology/Computer Systems Technology
Navajo Technical College 2009 — 2010
Associate of Science (AS), Information Technology
Mayo Clinic April 2015 - Present
Portfolio Recovery Associates, Inc. February 2011 - Present
State of Tennessee April 2007 - May 2008
Asurion August 2003 - November 2006
Skills
Access, Data Entry, Human Resources, Microsoft Excel, Outlook, Accounts Receivable, Employee Relations, SAP, Microsoft Word, PowerPoint, SOP development, Job Aids, Work Instructions, Leadership, Motivation, Employee Training, Inventory Control, Compliance, Legal, Customer Service, State Government, Coaching, Interviews, SOP Development, Analysis, Process Improvement, Team Building, Microsoft Office, Data Analysis, Performance Management, Financial Analysis, Vendor Management, Management, Operations Management, Finance
Education
Strayer University (VA) 2012 — 2014
Master of Business Administration (M.B.A.), Human Resource Management
American InterContinental University 2010 — 2012
Bachelor of Business Administration (B.B.A.), Human Resource Management
American InterContinental University 2008 — 2010
Associate of Arts (A.A.), Business Administration
Economic Development Corporation of Kansas City, MO January 2015 - Present
International Trade Council of Greater Kansas City September 2013 - Present
UMKC September 2011 - Present
Narbeli's Imports LLC September 2003 - Present
Asurion October 2011 - 2012
National Society of Hispanic MBA in Kansas City June 2011 - December 2011
Cerner Corporation September 2006 - January 2008
Cerner Corporation September 2006 - January 2008
Cerner Corporation September 2006 - January 2008
SPRINT March 2000 - March 2003
Skills
Multilingual, Marketing Strategy, Global Management, Marketing Management, Pricing, Market Analysis, Customer Satisfaction, Marketing, Strategic Planning, New Business Development, Product Development, Team Building, Marketing Communications, Market Research, Project Management, Public Speaking, Product Management, Management, Strategy, Global Marketing, Sales, Business Development, Trade Shows, Project Planning, Leadership, Negotiation, Leadership Development, Cross-functional Team..., Budgets, Training, Analysis, Forecasting, Entrepreneurship, International Business, Program Management, Mergers & Acquisitions, Market Planning, Process Improvement, Social Media, Nonprofits, Business Strategy, Start-ups, Team Leadership, Competitive Analysis, Retail, Contract Negotiation, Business Planning, Finance, CRM, Strategic Partnerships
Education
Johnson County Community College 2009 — 2014
BioTechnology, Certification
Thunderbird School of Global Management 1989 — 1991
Master of Business Administration, Marketing
Thunderbird School of Global Management 1989 — 1991
Master of Business Administration, International Marketing and Management
Abilene Christian University 1983 — 1989
Bachelor of Arts, Finance
Abiliene Christain Unversity 1983 — 1989
BA, Finance
Asurion July 2010 - Present
ACS XEROX Company September 2009 - April 2010
Domino's Pizza December 2008 - December 2009
Education
Argosy University Phoenix 2011 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General, Freshman
Outpatient Imaging Affiliates June 2015 - September 2015
Asurion July 2013 - February 2015
Asurion January 2009 - July 2013
Asurion July 2006 - January 2009
Asurion August 2004 - July 2006
Skills
HDI Desktop Support..., HDI Support Center Team..., Process Improvement, Vendor Management, Troubleshooting, Cross-functional Team..., SharePoint, PeopleSoft, Project Management, Technical Support, Customer Service, Customer Satisfaction, Operations Management, Software Documentation, Quality Assurance, Visio, Training, Business Process..., Leadership, Management, IT Management, Testing, Call Centers, Team Management, Hardware, Team Building, Service Desk, Computer Hardware, Active Directory, Disaster Recovery, Help Desk Support, SDLC, Project Planning
Education
Daymar Institute-Murfreesboro 2004 — 2006
Microsoft Support Engineer, Microsoft Support Engineer
Xerox April 2014 - Present
IBM November 2012 - December 2013
Asurion September 2009 - November 2012
Asurion September 2007 - September 2009
Skills
Microsoft Office, Excel, Visio, Cisco, Windows Server 2003, Windows 7, Linux, MS Project, Project Planning, Project Implementation, Project Coordination, Supervisory Skills, Event Management, Direct Sales, Data Analysis, Analytics, Online Sales, Video Production, Audio Editing, Marketing Strategy, Microsoft Excel, Call Centers, Team Leadership, Troubleshooting, Leadership, Team Building, Sales
Education
Kaplan University 2009 — 2012
BA, Networking/IT
Aims Community College
Associate of Arts and Sciences (A.A.S.), Communications Media/Business/CIS
Asurion May 2015 - Present
Strategic Staffing Solutions, LLC. 2013 - Present
TEKsystems May 2012 - January 2013
Carlisle SynTec May 2011 - April 2012
TEK Systems 2011 - 2011
NCI Information Systems, Inc. March 2009 - November 2009
J.Keeling Audio 2004 - 2007
Four Seasons Media Productions May 1999 - May 2001
Skills
A+ Certified, Windows, Windows Server, Network Administration, POS Installation, Audio Engineering, Audio Editing, Audio Mixing, Printers, Remedy
Education
CALC Institute of Technology 2006 — 2007
Certificate, Network and System Administration/Administrator
Southern Illinois University, Edwardsville 1996 — 1999
BA, Music Business
Asurion August 2013 - Present
Meridian Ob Gyn and Associates April 2008 - May 2009
Peachtree Spine Physicians January 2007 - March 2008
Delta Dental Insurance Company January 2004 - December 2006
Skills
PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Typing, Microsoft Excel, Medical Billing, Medical Manager
Education
AmeriTech College-Draper 2012 — 2014
Associate of Arts and Sciences (AAS), Billing and Coding
Sanford Brown 2009 — 2010
AA, Medical/Clinical Assistant
Asurion August 2015 - Present
Asurion June 2014 - August 2015
Asurion July 2013 - April 2014
SunCrest Home Health April 2012 - June 2013
SunCrest Home Health March 2010 - April 2012
SunCrest Home Health June 2008 - March 2010
Lifeline Home Health Care- LHC Group November 2006 - June 2008
Walmart August 2003 - November 2006
Mayfair Pharmacy May 2000 - August 2003
Skills
Healthcare, Home Care, Pharmaceutical Industry, Applicant Tracking..., Customer Service, Human Resources, Microsoft Excel, Administrative..., Recruiting, Taleo, Background Checks, Marketing, Employee Benefits, Team Building, Data Entry, Interviews, Payroll, Management, Strategic Planning, Leadership, Invoicing, Access, Account Management, Hiring, Office Management, Outlook, Process Improvement, Succession Planning, Talent Acquisition, Accounting, Employee Training, Employee Relations, HIPAA, Healthcare Industry, HRIS, Healthcare Management, Healthcare Information..., Onboarding, Training, Teamwork, Medicare, New Hire Orientations, System Administration, Talent Management
Education
American Public University System 2012 — 2013
Master of Management, Human Resources Management and Services
American Public University System 2006 — 2009
Bachelors, Business Administration
Western Kentucky University 2003 — 2006
Bachelor's degree, Business Administration and Management, General
Owensboro Catholic High School 1999 — 2003
High School Diploma
Asurion February 2014 - Present
Eshowings Real Estate Appointment Desk March 2010 - December 2013
Advanced Staffing September 2008 - February 2009
Contemporary Staffing Solutions November 2007 - March 2008
Christiana Care Health System July 2003 - March 2007
Skills
Typing, Data Entry, Organization, Close Attention to..., Clerical Skills, Electronic Filing, Numeric Filing, 10 Key, ICD-9, Medisoft, PowerPoint, PowerChart, Medical Coding, Medical Billing, Microsoft Excel, Microsoft Word, Internet Explorer, Google Chrome, Appointment Scheduling, Telephone Skills
Education
Harris School of Business-Wilmington Campus 2007 — 2009
Certicate OF Completion, Health/Medical Claims Examiner
Kaplan University 2006 — 2006
Associate's degree, Business Administration, Management and Operations
Asurion June 2013 - January 2014
United States Marine Corps January 2008 - January 2013
Ruby Tuesday July 2004 - January 2008
Skills
Troubleshooting, Help Desk Support, Employee Training, Network Administration, Microsoft Certified IT..., Windows Server 2008, Leadership, Tactical Radio Equipment, CompTIA A+ Certification, CompTIA Network+..., CompTIA Security+..., Cisco Routers, Cisco Switching, Antennas, Satellite Ground Systems, Curriculum Development, Conflict Resolution, Security Clearance, CompTIA, Military, Networking, Security, Cisco Technologies, Computer Security, Microsoft Certified..., Windows Server, Intelligence, Training, Technical Support, Security+, System Deployment
Education
Middle Tennessee State University 2013 — 2016
Bachelor's Degree
American Public University System 2010 — 2013
Associate of Arts (A.A.)
Carson Household April 2008 - Present
Wackenhut May 2007 - February 2008
Lowe's Home Improvement February 2007 - June 2007
Asurion February 2005 - June 2007
ACCENT Marketing March 2001 - June 2005
ADT April 1999 - March 2001
Skills
Strategic Planning, Microsoft Office, Teaching, Sales, Budgets, Customer Service, Microsoft Excel, Negotiation, Team Building, Event Planning, Management, Team Leadership, Marketing, Marketing Strategy, Account Management, Sales Management, Telecommunications, Business Analysis, Outlook, English, Windows, PowerPoint, Microsoft Word, Research, Efficent
Education
MCed Career College 2008 — 2009
Medical Administration with emphasis on Billing/Coding, Medical/Clinical Assistant
Bishop Leblond High School
Homeland Title, LLC October 2013 - Present
Oreck Corporation November 2010 - September 2013
Oreck Corporation November 2010 - November 2012
United Country/Leipers Fork February 2005 - November 2010
Asurion 2004 - 2005
Skills
Customer Service, Microsoft Excel, Inventory Management, Outlook, Microsoft Office, PowerPoint, Retail, Microsoft Word, Data Entry, Event Planning, Time Management, QuickBooks, Budgets, Management, Advertising, Leadership, Administrative..., Project Planning, Teamwork
Education
Aquinas College 2002 — 2003
University of Tennessee-Knoxville 2001 — 2002
Rain Bird August 2015 - Present
Lokha LLC January 2015 - July 2015
Asurion March 2011 - December 2014
Asurion August 2007 - March 2011
Rain Bird April 2005 - August 2007
Qwest Communications August 1998 - December 2004
Skills
Product Management, Process Improvement, Strategy, Start-ups, Six Sigma, Analytics, Program Management, Call Centers, Supply Chain Management, Leadership, Analysis, Cross-functional Team..., Project Planning, Operations Management, Business Intelligence, Product Development, Strategic Planning, Vendor Management, Telecommunications
Education
Arizona State University, W. P. Carey School of Business 1999 — 2001
Executive MBA
University of Arizona 1985 — 1989
Ph.D, Systems & Industrial Engineering
National Institute of Technology Tiruchirappalli
Ramakrishna Mission Vivekananda College
Ramakrishna Mission Vivekananda College
Ramakrishna Mission Vivekananda College
Asurion 1993 - Present
NEW Customer Service Companies, LLC August 1993 - December 2012
NEW Customer Service Companies, Inc. August 1993 - March 1998
Bose Corporation September 1989 - June 1992
Sounds Great, Inc. 1984 - 1989
Skills
Customer Service, Marketing, Strategic Partnerships, Team Leadership, Training, Customer Satisfaction, Project Management, Vendor Management, Microsoft Office, Sales Management, Business Development, Cross-functional Team..., Strategic Planning, Video Production, Post Production, Production Managment, Media Production, Digital Photography, Videography, Time Management, Social Media Marketing, New Media, Marketing Strategy, Sales Operations, Operations Management, Video, Advertising, Digital Media, Management, Public Relations, Marketing Communications, Retail, CRM, Email Marketing, Multimedia, B2B, Broadcast, Strategy, Online Marketing, Direct Marketing, Digital Marketing, Online Advertising, Content Strategy, Competitive Analysis, Corporate Communications, Start-ups, Social Networking, Brand Development, Content Management, E-commerce
Education
American University 1999 — 2002
Master of Arts, Communication - Producing for Film and Video
Siena College 1977 — 1981
B.A., Education
Macy's June 2015 - July 2015
Acxiom June 2014 - August 2014
Asurion June 2014 - August 2014
Stanford University August 2011 - October 2012
3rd avenue sports bar and grill April 2012 - August 2012
Skills
Able to see small..., Passionate about math, Works well with others, Relaxed and easy going, Hard worker, Social Media
Education
Indiana University Bloomington 2012 — 2016
La Salle BCN 2015 — 2015
Business
Mendez Pelayo International University 2011 — 2011
Spanish
Freelance Graphic Designer August 1998 - Present
Asurion October 2014 - August 2015
Asurion January 2014 - October 2014
Intelliteach January 2012 - April 2013
MaraSym Media & Production March 2007 - January 2009
Skills
Dreamweaver, System Administration, Film, Illustrator, Windows 7, InDesign, HTML, Web Design, Photography, Adobe Creative Suite, Photoshop, Graphics, Graphic Design, Logo Design, Social Networking, Branding & Identity, Illustration, Digital Photography, Advertising, PowerPoint, Microsoft Word, Social Media, Microsoft Excel, Customer Service, Leadership, Training, Public Speaking, Management, Team Leadership, Team Building
Education
American Intercontinental University 2010 — 2011
BFA, Visual Communications
Perry's Emporium October 2011 - Present
Hoover and Strong September 2010 - October 2011
Asurion April 2009 - July 2010
JC Penney October 2005 - December 2008
Pauling Blue Fire Diamonds January 2008 - June 2008
Skills
Retail, Customer Service, Jewelry, Sales, Apparel, Merchandising, Fine Art, Illustrator, Graphic Design, Training, Drawing, Painting, Illustration, Fashion, Jewelry Design, Art, InDesign, Sketching, Photography, Jewelry Manufacture, Loss Prevention, Rhino 3D, CAD/CAM, Hydro Torch Welder, Jewelry Casting, Laserstar Laser Welder, Roflin Laser Welder, Metal Forging, Gold Karat Testing
Education
Gemological Institute of America 2008 — 2008
Certification, Graduate Gemologist
Gemological Institute of America 2007 — 2008
Certification, Graduate Jeweler
Gemological Institute of America 2007 — 2007
Certification, Applied Jewelry Arts
Arapahoe Community College 2003 — 2006
Associates, Fine Art
Goodway Group May 2013 - Present
Asurion September 2012 - April 2013
HCL Technologies (Client: Hercules/Ashland) May 2008 - May 2010
Skills
SSIS, Databases, Microsoft SQL Server, ETL, Data Warehousing, Data Modeling, Business Intelligence, SQL Tuning, Visio, Erwin, Unix Shell Scripting, Oracle, Pentaho, Microsoft Excel, Teradata, SAS, SAS Base, Performance Tuning
Education
Bangalore University 2004 — 2007
Master of Computer Applications (MCA), Computer Science
Kumaun University 2001 — 2004
Bachelor of Science (BSc), Mathematics, Physics, Chemistry
Asurion August 2015 - Present
Dish Network July 2014 - December 2014
Leapforce October 2012 - November 2013
Denton State Supported Living Center 2007 - 2012
Skills
Public Speaking, Team Building, Coaching, Strategic Planning, Social Media, Training, Event Planning, Outlook, Social Networking, Data Analysis, Access, Time Management, Data Entry, Analysis, Customer Satisfaction, Leadership, Microsoft Office, Customer Service, Research, Microsoft Word, Leadership Development, Microsoft Excel, Management, Team Leadership
Education
Argosy University Phoenix 2010 — 2013
Bachelor's degree, Psychology
Northwest Classen High 1974 — 1976
Diploma, General Studies
Salon 3506 April 2015 - Present
Asurion January 2014 - Present
Head West April 2013 - March 2015
Progressive Insurance January 2008 - May 2012
Skills
Cuts, Hair Care, Beauty Industry, Hair Cutting, Cosmetology, Cosmetics, Salons, Customer Service, Styling, Color Correction, Skin Care
Education
Knox Beauty College 2004 — 2004
Cosmetology/Cosmetologist, General
Asurion January 2015 - Present
US Army July 2012 - Present
US Army May 2011 - July 2012
US Army March 2010 - May 2011
Skills
Security Clearance, Military, Military Operations, Military Experience, Government, Troubleshooting, Training, Leadership, COMSEC, Computer Hardware, Team Leadership, Team Building, Personnel Management, Human Resources, Conflict Resolution, Policy, Microsoft Office, Access, Employee Training, XP, Firearms, Customer Service, Employee Relations, Leadership Development, Weapons, Reconnaissance, System Administration
Education
American InterContinental University 2012 — 2013
Bachelor of Business Administration (BBA), Information Technology
American InterContinental University 2011 — 2012
Associate's degree, Information Technology
Argosy University-Nashville
Master's degree, Human Resources Management and Services
Teleperformance 2013 - 2013
Asurion 2008 - 2011
Skills
Access, Call Center, Troubleshooting, Testing, Software Documentation, XP, Visio, Computer Hardware, Hardware, SharePoint, Software Installation, Technical Support, Call Centers, System Deployment, Operating Systems, Help Desk Support, Windows 7, Windows XP
Education
Sinclair Community College 2013 — 2017
General Education
Antelope Valley College 2000 — 2004
Marketing/Computer Graphics
Luxottica April 2015 - Present
Asurion January 2011 - July 2011
Harris Teeter September 2006 - December 2007
Skills
Bilingual, Billing, Customer Relations, Call Centers, Customer Satisfaction, Data Entry, Outlook, Telephone Skills, Access, Inventory Management, Time Management, Training, Microsoft Excel, Hiring, Microsoft Word, Supervisory Skills, Customer Service
Education
Ultrasound Diagnostics 2000 — 2001
Diploma, Medical Billing and Coding
Juan A Arizmendiz 1978 — 1982
Diploma, General
Ryan Lawn & Tree April 2011 - Present
Asurion June 2005 - June 2010
IAC Group (Individual Assurance Co.) January 2003 - April 2005
Allied National, Inc. June 1988 - January 2002
Skills
Onboarding, New Hire Orientations, Employee Relations, Benefits Administration, Employee Benefits, FMLA, Microsoft Office, Management, Time Management, Recruiting
Education
Alexandria Technical College
AA, Retail Management & Marketing
Asurion January 2015 - Present
Asurion July 2013 - Present
Asurion July 2012 - July 2013
Asurion November 2009 - July 2012
Asurion April 2004 - November 2009
Middle Tennessee State University May 2002 - April 2004
Skills
Coaching, Analysis, Team Building, Management, Customer Experience, Mobile Devices, Cross-functional Team..., Process Improvement, Product Management, Auditing, Training, Customer Service, Healthcare, Leadership, Microsoft Office, Microsoft Excel, Team Leadership, Quality Assurance, Troubleshooting
Education
Aquinas College 2008 — 2011
Bachelor's Degree, Business Administration, 3.87
Aquinas College 2006 — 2008
Associate's Degree, Business Management, 3.90
UL Workplace Health & Safety March 2014 - Present
MEDHOST April 2011 - March 2014
Asurion June 2008 - April 2011
Skills
Test Automation, C#, Java, Ruby, SQL, XML, Ranorex Studio, Selenium, Coded UI, Quality Center, Microsoft Test Manager, Gemini, SpiraTest, Team Foundation Server, IntelliJ IDEA, Git, Visual Studio, Microsoft SQL Server, Manual Testing, Test Cases, Testing, Regression Testing, Black Box Testing, Software Quality..., Test Planning, Defect Tracking, SDLC, Quality Assurance, Databases, Agile Methodologies, Waterfall, Scrum, Agile Testing, User Acceptance Testing, Integration Testing, Performance Testing, Test Strategy, Automation, Requirements Gathering, TFS
Education
Al-Jami'at Al-Mustansiriyah 2000 — 2004
Bachelor's degree, Computer Science
TechSkills 2007 — 2008
MCP Certificate, Programing
Asurion October 2014 - Present
Asurion October 2013 - October 2014
AIG January 2006 - October 2013
AIG August 2004 - January 2006
CNA Insurance 1999 - 2004
Skills
Insurance, Employee Benefits, Employee Relations, Leadership Development, Coaching, Organizational..., Talent Management, Recruiting, Performance Management, Benefits Administration, Talent Acquisition, Process Improvement, Change Management, Training, Human Resources, Investigation, Consulting, HR Consulting, HR Policies, Management, Employment Law, Deferred Compensation, Onboarding, Employee Engagement, HRIS, Workers Compensation, Time Management, FMLA, Personnel Management, Applicant Tracking..., Employee Training, New Hire Orientations, Career Development, Organizational..., PeopleSoft, College Recruiting, Hiring, Technical Recruiting, Performance Appraisal, Payroll
Education
Trevecca Nazarene University 2008 — 2009
BA, Management & Human Relations
Aquinas College 2005 — 2006
Certificate, Human Resources Management
TransformXperience April 2015 - Present
Asurion August 2012 - Present
Skills
•Strategy planning, •Tactics and execution, •Optimizing content and..., Microsoft Office, Customer Service, Project Management, Leadership, Sales, Marketing Strategy, Team Building, Team Leadership, Strategy, Public Speaking, Technical Support
Education
American InterContinental University 2013 — 2016
Bachelor’s Degree, Business Administration and Management, General
Asurion August 2014 - Present
ACPC May 2013 - July 2015
CompUSA 2009 - 2011
Casino Arizona June 1998 - January 2008
Skills
Leadership, Troubleshooting, Networking, Network Administration, Computer Hardware, Microsoft Office, Windows, Windows 7, windows 10, Active Directory, Servers, Windows 8.1, Floor Manager, Windows XP, iOS, OSX, Security+ Certified..., WordPress, Photoshop, CompTIA A+ Certification, CompTIA Network+..., Cisco Technologies
Education
Computer Career Center a division of Vista College 2011 — 2012
Associate's degree, Network and System Administration/Administrator
Eastwood High Scool
Shindigz September 2015 - Present
Freelance January 2000 - Present
Asurion July 2015 - September 2015
Big Lots Stores December 2014 - January 2015
Cardinal Solutions Group March 2014 - December 2014
West Ohio Conference of The United Methodist Church December 2013 - January 2014
Nationwide Insurance December 2012 - June 2013
Nationwide Insurance June 2011 - October 2012
OCLC, Inc. July 2004 - December 2010
Degnen Associates August 2003 - June 2004
Skills
Graphic Design, Art Direction, User Experience, Logo Design, Corporate Branding, Graphics, Collateral, Interaction Design, User Interface Design, Information Architecture, Web Design, Adobe Creative Suite, Typography, Creative Direction, Corporate Identity, Art, Flash, Brochures, Layout, Advertising, Photoshop, Direct Mail
Education
Schule für Gestaltung Basel 2005 — 2005
Basics in Design & Typography (Summer Workshop), (Drawing, Color, 3D, Typography), Participant
Columbus College of Art & Design 1996 — 2000
Bachelor of Fine Arts (BFA), Advertising & Graphic Design
American Girl April 2015 - Present
Best Buy November 2014 - January 2015
Asurion March 2014 - August 2014
3D Buzz May 2010 - September 2013
Papa Johns May 2007 - September 2007
Skills
Customer Service, Microsoft Office, Office Management, Shipping, Photography, Photoshop, Lightroom, Typing, Proofreading, Theatre, Travel, Crochet, Sewing, Baking, Decoration, Packaging, Email, Document Preparation
Education
University of Tennessee at Martin 2010 — 2011
N/A, Theatre/Theater
American InterContinental University 2008 — 2009
N/A, Fashion/Apparel Design
Dickson County High School 2003 — 2006
Diploma, General Education, 9-12
Asurion May 2014 - Present
Accelerated Financial Group, Inc July 2012 - April 2014
Cost Plus World Market June 2010 - January 2012
Skills
Customer Service, Technical Support, Customer Support, Mobile Phone Industry, Retail, Inventory Management, Merchandising, Inventory Control, Time Management, Loss Prevention, Sales, Visual Merchandising, Cashiering, Customer Satisfaction, Virtual Teams, Customer Experience, Call Centers, Customer Retention, Outlook
Education
Everest Institute-Kendall 2012 — 2012
medical assistant
lino padron rivera 1995 — 1998
G4S Secure Solutions (USA) Inc. December 2014 - Present
Asurion October 2013 - January 2015
International Security Management Group June 2011 - October 2013
Skills
Security Operations, Customer Service, Dispatching, Alternative Dispute..., Crisis Communications, Network Security, Computer Security, Security, Customer Satisfaction, Customer Support, Computer Science, Computer Proficiency, Microsoft Excel, Microsoft Office, Microsoft Technologies, Communication Skills, Community Outreach, Surveillance, First Aid, Security Management, Management, Interviews, Policy, Physical Security, Human Resources
Education
American InterContinental University 2013 — 2016
Bachelor of Applied Science (BASc), Forensic Science and Technology
American InterContinental University 2011 — 2013
Associate's degree, Criminal Justice
South Arkansas Community College 2009 — 2010
Certification, Certified Nursing Assistant
Creation kingdom November 2014 - May 2015
Asurion March 2014 - November 2014
PrideStaff July 2013 - December 2013
Full time student February 2012 - June 2013
Sprint Nextel April 2010 - February 2012
Achieve CCA, Inc. October 2009 - April 2010
Convergys January 2009 - October 2009
Violet By Carolines November 2008 - January 2009
Skills
Type 72 WPM, Microsoft Office,..., billing/payment systems, tested pilot for dual..., Debt Logic, Adobe Acrobat, Citrix, IBM Servers, Oracle Applications, Cashiering, Customer Service, Customer Satisfaction, Customer Retention, Problem Solving, Multi Tasking, Multicultural, Account Management, Call Centers, Cold Calling, Contract Negotiation, Contract Recruitment, Advertising, Online Communications, Online Lead Generation, Team Building, Cross-functional Team..., Teaching Adults, Direct Marketing, Salesforce.com, Direct Sales, Negotiation, Social Networking, Solution Selling, New Business Development, Interviews, Payroll, Teamwork, Hiring, Wireless, Temporary Placement, Employee Relations, Building Relationships, Sales Presentations, Sales Process, Sales
Education
University of the Cumberlands - Graduate and Online Programs 2015 — 2017
Master of Arts (M.A.)
American InterContinental University 2012 — 2013
Bachelor of Business Administration (B.B.A.)
American InterContinental University 2010 — 2012
Associate's degree
Northrop Grumman Corporation March 2012 - Present
Asurion January 2003 - February 2012
ABG INTERNATIONAL INC October 2001 - December 2003
Skills
Project Management, Process Improvement, Strategic Planning, Team Leadership, SQL, Team Management, Negotiation, Program Management, Project Planning, Data Warehousing, Business Intelligence, Business Analysis, Software Development, Requirements Analysis, Integration, SDLC, Software Project...
Education
42
Post Diploma, Computer Science
Bharathidasan University
Bachelor of Engineering, Mechanical
Cox Enterprises June 2012 - Present
Perceptis November 2011 - January 2012
RYLA Inc. December 2008 - October 2011
Asurion February 2008 - July 2008
Think Resources September 2005 - November 2007
ACS October 1998 - September 2002
Skills
Applicant Tracking..., Talent Acquisition, Onboarding, Technical Recruiting, Recruiting, Employee Relations, College Recruiting, Screening Resumes, Sourcing, Talent Management, HRIS, Internet Recruiting, Contract Recruitment, Human Resources, Benefits Negotiation, Screening, PeopleSoft, Taleo, Performance Management, Executive Search, Hiring, Workforce Planning, Interviews, Training, Management, Leadership, SDLC, Job Fairs
Education
Alabama Agricultural and Mechanical University 1992 — 1996
Bachelor of Science, Sociology
Fancy Beauty September 2011 - Present
Faneuil Inc November 2010 - August 2011
Beauty Outlet 2008 - 2010
Borders August 2007 - February 2008
Asurion April 2006 - August 2007
Skills
Customer Service, Call Centers, Sales, Customer Experience, Contact Centers, Telephone Skills, Data Entry, Time Management, Teamwork, Customer Satisfaction, Retail, Leadership, Employee Training
Education
Genesis Career College 2014 — 2014
Pharmacy Technician/Assistant
Remington College-Nashville Campus 2011 — 2011
Allied Health and Medical Assisting Services
Riverdale High School 1999 — 2003
High School Diploma
Asurion September 2013 - Present
Asurion 2013 - 2014
Asurion March 2012 - September 2013
Tennessee College of Applied Technology - Shelbyville September 2009 - September 2012
US Air Force 2002 - 2006
Skills
Network +, Security +, A +, MCTS, Cloud Computing, Security+, CompTIA, Active Directory, Citrix, Help Desk Support, Microsoft Exchange, VPN, Remote Desktop, Teleconferencing, Windows Server, Firewalls, DHCP, Computer Security, TCP/IP
Education
Tennesse College of Applied Technology - Shelbyville 2009 — 2012
certifications, Computer Information Technology
Tennessee Technology Center at Shelbyville 2009 — 2012
IT
Orion Health November 2014 - Present
Asurion October 2013 - January 2015
Western Container Corporation 2009 - 2013
Kawahara Nurseries 2008 - 2009
Skills
Technical Support, Active Directory, Microsoft Office, Troubleshooting, Customer Service, Windows 7, Leadership, Team Leadership, Computer Hardware, Process Improvement, Security, Linux, Microsoft Exchange, Windows Server, Splunk
Education
ITT Technical Institute-Phoenix West 2012 — 2014
Associate's Degree, Network and System Administration/Administrator
Watsonville High School 2002 — 2006
High School, Mathematics and Computer Science
Asurion September 2012 - Present
Asurion March 2009 - August 2012
Asurion October 2005 - March 2009
Asurion October 2007 - April 2008
Asurion March 2006 - October 2007
Asurion October 2005 - February 2006
iGATE Global Solutions December 2003 - April 2004
IBM Global Process Services December 2002 - November 2003
Haldiram Snacks Pvt.Ltd. May 2001 - December 2002
Skills
Highly effective..., Knowledge of Call..., Self starter,developed..., Process Improvement, Customer Satisfaction, Vendor Management, Customer Experience, Customer Support, Operations Management, Technical Support, Team Management, CRM, Customer Service, Training, Business Analysis, Team Leadership, Coaching, Business Development, Business Process..., Program Management, Call Centers, Team Building, Inventory Management, Performance Management, Management, Recruiting, Leadership, Analysis, Sales, Project Planning, Troubleshooting, Customer Retention, Time Management, Cross-functional Team..., Workforce Management, Marketing, Teamwork, Call Center Development, Account Management, Telecommunications, Strategy, Change Management, Employee Training, Project Management, Mentoring, Integration, Microsoft Excel, Employee Relations, Microsoft Office, Outlook
Education
Doctor B.R. Ambedkar Open University 1999 — 2001
Master of Business Administration (M.B.A.), Marketing
Mumbai University 1995 — 1998
Bachelor's Degree, Chemistry, Zoology, Botany
Hansraj Model School 1992 — 1995
High School, Biology-PCM
Asurion September 2015 - Present
G4S August 2011 - September 2015
Rutherford County Correctional Work Center September 2012 - March 2013
United States Air Force July 2007 - April 2008
Skills
Surveillance, Firearms, Law Enforcement, Physical Security, Private Investigations, Security Operations, Criminal Justice, Security Training, Security Management, Personal Protection, Customer Service, Data Entry, Leadership Development, Training, Security
Education
Daymar Institute-Murfreesboro 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration
Asurion June 2015 - Present
TEKsystems June 2015 - June 2015
New Morning Star Missionary Baptist Church May 2007 - June 2015
Alabama State University Office of Technology Services October 2014 - April 2015
Alabama State University ASPIRE Program June 2013 - July 2014
Concordia College Alabama Upward Bound September 2009 - May 2010
Skills
Computer Hardware, Troubleshooting, Computer Science, Computer Repair, Computer Maintenance, Information Technology, Software, Microsoft Excel, Microsoft Word, PowerPoint, Teamwork, Mentoring, Internet Programming, Oracle Database, Management Information..., Java Programming, Systems Analysis, Computer Network..., HTML, Communication skills
Education
Alabama State University 2010 — 2015
Bachelor of Science (B.S.), Computer Science/Computer Information Systems
Selma High School 2007 — 2010
Diploma, High school graduate
Asurion November 2014 - Present
Catamaran March 2013 - November 2014
Harbor Island Medical Center 2011 - 2013
Sitel 2006 - 2011
Skills
Pharmaceutical Industry, Customer Service, Microsoft Office, Team Leadership, Healthcare, Team Building, Windows, Coaching, Team Management, Teamwork, Training, Strategic Planning, Quality Assurance, Troubleshooting, Process Improvement, Vital Signs, Call Centers, Leadership, Phlebotomy, Cpr Certified, Leadership Development, Microsoft Word, PowerPoint, Microsoft Excel, Outlook, EKG, Medical Records, Nursing
Education
College of Southern Nevada 2013 — 2015
Nursing Science, Communications
Everest College-Henderson 2009 — 2011
Asurion January 2009 - Present
Asurion January 2009 - Present
Kaman Precision Products, A division of Kaman Aerospace Corporation December 2007 - January 2009
Skills
Team Leadership, Electronics, Lean Manufacturing, Quality Assurance, Troubleshooting, Process Improvement, Six Sigma, Continuous Improvement, Testing, Process Engineering, Software Documentation, Quality Management, Cross-functional Team..., Root Cause Analysis
Education
Clearfield County Career and Technology Center 1995 — 1996
Vocational certificate, Electronic Theory and Application
Clearfield High School 1995 — 1996
American Financial Associates, Inc. May 2015 - Present
Asurion January 2015 - Present
Assurant, Humana, United Healthcare 2011 - Present
Hartford Insurance Group 2009 - Present
Harman/Becker Automotive Systems June 2013 - December 2014
Electrolux August 2012 - June 2013
Merrill Lynch 2006 - 2009
American Airlines August 1984 - June 2003
Skills
Insurance, Health Insurance, Term Life Insurance, Life Insurance, Sales, Disability Insurance, Fixed Annuities, Property & Casualty..., Sales Management, Account Management, Customer Service, Underwriting, Retirement Planning, Team Building
Education
Providence College 2006 — 2007
Master of Business Administration (M.B.A.), Finance and Financial Management Services, 3.65
University of Massachusetts School of Law 2005 — 2006
University of Phoenix 2002 — 2005
Bachelor of Science (B.S.), Finance, General, 3.7
Miami Palmetto Senior High 1979 — 1981
Georgia Institute of Technology August 2015 - Present
Georgia Institute of Technology August 2014 - Present
Asurion June 2015 - August 2015
TCS November 2011 - July 2014
Skills
Oracle, Java, PL/SQL, Core Java, C++, JSP, Java Enterprise Edition, C, JavaScript, D3.js, Scala
Education
Anna University 2007 — 2011
Bachelor of Engineering (B.E.), Computer Science
Georgia Institute of Technology
Georgia Institute of Technology
SRDFVV
SRDFVV
CRG Resources January 2015 - Present
ACN December 2014 - January 2015
Asurion November 2013 - October 2014
Randstad January 2013 - May 2013
Caremark June 2012 - December 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Experience, Customer Service, Insurance, Customer Satisfaction, Sales, Accounting, Teamwork, Technical Support, Process Improvement
Education
MedVance Institute-Nashville 2009 — 2011
Associate of Science (A.S.), Information Technology/Biomedical Technician, 3.7
Brainerd High School-Chattanooga 1992 — 1995
Diploma, General Studies
American University November 2013 - December 2014
Asurion June 2013 - August 2013
Skills
Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Teamwork, Team Leadership, Facebook, Photoshop, English, Outlook, Public Speaking, Social Media, Data Entry, Social Networking, Mathematics, Twitter, MySpace, Instagram, Management
Education
American University 2011 — 2015
Bachelor's degree, Accounting, Junior
Navy Federal Credit Union May 2014 - Present
Asurion December 2009 - May 2014
CustomInk, LLC September 2007 - October 2009
CarrAmerica December 2006 - July 2007
RLJ Development, LLC September 2005 - September 2006
BT Americas 2006 - 2006
International Union of Police Associations June 2004 - September 2005
May & Barnhard, PC December 2003 - June 2004
Gardiner, Kamya, and Associates July 2003 - December 2003
Skills
Account Reconciliation, Revenue Recognition, Accounting, Financial Reporting, Internal Controls, Accounts Receivable, Accounts Payable, Variance Analysis, Finance, Team Building, QuickBooks, Auditing, General Ledger, Analysis, Tax, Microsoft Excel, Budgets, Financial Statements, Sarbanes-Oxley Act, Forecasting, Cash Management, Managerial Finance, Oracle Applications, Financial Accounting, GAAP, Fixed Assets, Accruals, Bank Reconciliation, Acquisitions, Financial Analysis, Consolidation, Financial Modeling, Budget, Positive Pay, Microsoft Dynamics AX
Education
American University - Kogod School of Business 1999 — 2003
Bachelor of Science, Accounting
Northern Virginia Community College
Asurion September 2013 - Present
Vantage Labs September 2009 - September 2013
Prime Bank Ltd. June 2008 - August 2009
Synesis IT September 2006 - May 2009
Projukti.Net November 2004 - August 2006
Skills
Oracle Database..., Postgresql Database..., Mysql Database..., Oracle Data Guard, Database Backup and..., Oracle Developer, SQL tuning, Oracle XQuery, SQL\PLSQL\Stored..., Postgresql Replication, MySQL, PostgreSQL, Backup, Databases, Oracle, Python, SQL Tuning, Database Design, Performance Tuning, PL/SQL, SQL, Unix Shell Scripting, RMAN, Software Engineering, Database Administration, Servers, Shell Scripting, Oracle Reports, Microsoft SQL Server, Disaster Recovery, Data Migration, Scrum, RDBMS, Toad, Linux, Systems Analysis, Git, Software Development, JIRA, Relational Databases, Unix, Oracle Forms, Data Modeling, Programming
Education
Premier University 2001 — 2005
BSc.
Chittagong College, Chittagong 1998 — 2000
H.S.C.
Ispahani Public School & College 1998 — 1998
SSC
Elementum SCM May 2014 - Present
Asurion September 2012 - April 2014
Aplix Corporation of America September 2005 - September 2012
Catura Solutions February 2005 - June 2005
Skills
Android Development, Java, C, iOS development, Grails, Groovy, J2ME, Android, Mobile Applications, Mobile Devices, Software Development, Integration
Education
California State University-East Bay 2004 — 2005
Master's degree, Computer Science, A
Andhra University
Bachelor's degree, Computer Science, A
Verizon wireless October 2014 - Present
QualityHealth May 2008 - September 2014
CRG January 2006 - May 2008
Asurion 2007 - 2008
DIRECTV 2006 - 2007
Mysore petrochemicals 2001 - 2004
Mysore petrochemicals 2001 - 2004
Skills
Test Cases, Software Quality..., Testing, Quality Assurance, Selenium, Quality Center, Strategy, SAP, Test Planning, Agile Testing, QTP, Regression Testing, Requirements Management, Project Coordination, Test Automation, Business Analysis
Education
Amravati University 1993 — 1997
BTech, Chemical Technology
ST Joseph High School
Asurion Insurance Services Inc October 2014 - Present
Asurion November 2010 - Present
Asurion November 2009 - November 2010
Asurion December 2008 - November 2009
Asurion May 2008 - December 2008
Asurion September 2003 - May 2008
Minacs June 2003 - September 2003
Minacs October 2000 - June 2003
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Experience, Process Improvement, Customer Retention, Cross-functional Team..., Account Management, Telecommunications, Team Leadership, Contact Centers, Operations Management, Avaya, Performance Management, Outsourcing, Team Building, Change Management, Customer Service, Business Analysis, Analysis, BPO, Coaching, Call Center Development, Employee Relations, Product Management, Program Management, Project Management, Sales Operations, Training, Call Centers
Education
Acadia University 1992 — 1995
Bachelor of Arts (B.A.), p
Riverview High School 1987 — 1990
College Preparatory, College/University Preparatory and Advanced High School/Secondary Diploma Program
L.L.Bean August 2015 - Present
Asurion December 2010 - July 2015
Liquidity Services, Inc. February 2009 - January 2011
Jabil March 2003 - December 2004
ReturnBuy December 2001 - March 2003
Olympus Group May 2000 - December 2001
McKinsey & Company November 1996 - January 2000
Skills
Product Management, Cross-functional Team..., Account Management, Competitive Analysis, Strategic Planning, Analytics, Process Improvement, Customer Experience, Customer Retention, Key Performance..., Customer Insight, Fulfillment Programs, CRM, Vendor Management
Education
American University - Kogod School of Business
MBA
Skidmore College
BA
Asurion January 2011 - Present
Synechron January 2010 - Present
Consultant in US Bank IT February 2010 - Present
DEVSource January 2009 - December 2009
Synechron January 2008 - December 2009
Securities January 2007 - December 2009
Synechron 2005 - 2008
VarIT 2000 - 2005
dotCOM Infotech Pvt. Ltd. 1999 - 2000
Skills
Software Development, SDLC, Agile Methodologies, SOA, Requirements Analysis, Web Services, WCF, Software Project..., .NET, Scrum, Agile Project Management, ASP.NET, Microsoft SQL Server, SSRS, XML, Databases, Software Quality..., Project Management, Project Planning
Education
Amravati University
MCA, Computer Science
Asurion August 2012 - Present
NextGen Healthcare Information Systems September 2011 - August 2012
News Distribution Network, Inc. February 2009 - September 2011
AutoTrader.com June 2004 - February 2009
Knoxville Utilities Board August 1998 - September 2003
Skills
User Experience, User Interface Design, Visual Design, Interaction Design, Information Architecture, Web Design, Graphic Design, Marketing, Adobe Creative Suite, Photoshop, Illustrator, InDesign, Dreamweaver, Flash, Axure, Visio, Keynote, PowerPoint, HTML, CSS, Graphics, User Experience Design, Wireframes, Typography, Layout, Logo Design, Advertising, Google Analytics, Corporate Identity, User-centered Design, Digital Media, Usability
Education
American InterContinental University
Master of Business Administration (MBA), Marketing
American Intercontinental University
Bachelor of Fine Arts, Visual Communication, Digital Design
ADP November 2014 - Present
Technotec Inc September 2014 - November 2014
Asurion March 2013 - September 2014
ObjectFrontier, INC (OFS) April 2012 - September 2014
McKesson October 2011 - February 2013
ObjectFrontier, INC (OFS) October 2011 - March 2012
Ericsson May 2009 - September 2011
Vegona System (India) Pvt Ltd August 2008 - April 2009
iNautix Technologies November 2005 - August 2008
Education
Anna University 2001 — 2005
Bachelor of Engineering (B.E.), Computer Science and Engineering (CSE)
Computer & Communications Innovations. May 2015 - Present
Digital Doc Repair Gallatin February 2015 - March 2015
Walmart Tire Lube October 2014 - February 2015
ITS Techs April 2014 - July 2014
Asurion November 2013 - January 2014
Stefanini July 2013 - September 2013
Varsverv, Inc. March 2013 - May 2013
iPass August 2011 - January 2013
Dell, Inc May 2008 - August 2011
TEKsystems November 2006 - May 2008
Skills
Windows Server, Network Administration, Troubleshooting, VPN, Active Directory, Project Management, Networking, Information Technology, Windows 7, Computer Hardware, Help Desk Support, Software, TCP/IP, Windows XP, XP, Cisco/Linksys, Juniper,..., iPhone, Samsung, Electrical Wiring, Electrical Safety, Electricity, Electricians, Technical Support, Hardware
Education
Miller-Motte Technical College-Madison 2014 — 2016
Associate's degree, Electrical/Electronics Equipment Installation and Repair, General
CompTEC Computer Career Center 2005 — 2006
IT Certifications, Information Technology
Florida Atlantic University 1989 — 1991
Physics, Physics, Mathematics and Space Sciences
Asurion January 2002 - Present
U.S. Office Products/Corp. Express September 1999 - September 2001
T. G. Sheppard Enterprises March 1980 - October 1999
Skills
Billing, Forecasting, Pricing, Access, Excel, Financial Analysis
Education
Tennessee Technology Center at Morristown 1998 — 1999
University of Illinois at Urbana-Champaign 1961 — 1967
B.S, Political Science
ConocoPhillips October 2013 - Present
Asurion September 2012 - October 2013
Asurion August 2005 - September 2012
Enterprise Software Consulting June 2008 - September 2011
Skills
Enterprise Architecture, Business Intelligence, Data Virtualization, SDLC, Databases, Business Analysis, SQL, Database Design, Strategy, Microsoft SQL Server, Integration, ERP, Data Analysis, Agile Methodologies, Data Modeling, Software Project..., Vendor Management, Requirements Analysis
Education
American InterContinental University 2001 — 2003
BIT, Computer Science
Center for Creative Leadership
Asurion September 2010 - Present
Asurion May 2008 - September 2010
Education
Technische Hochschule Nürnberg Georg Simon Ohm 2004 — 2008
4-year degree (german: Diplom), Information Systems and Management
Apple September 2015 - Present
College & Career: Uncomplicated May 2014 - Present
Asurion September 2014 - September 2015
Cellular Center Verizon March 2011 - August 2014
Verizon Wireless October 2010 - February 2011
Verizon January 2008 - October 2010
D&Y 2007 - 2008
Skills
Customer Service, Recruiting, Talent Acquisition, Employee Relations, Sales, Coaching, Cold Calling, Account Management, Leadership Development, Sales Management, Team Building, Microsoft Office, Team Leadership, Organizational..., Negotiation, Training Facilitation, Training, Leadership, Merchandising, Retail, Marketing, Management, Contract Negotiation, Budgets, Email Marketing
Education
American Public University System 2010 — 2013
Master's, Management-Organizational Leadership, 3.72
Athens State University 2004 — 2006
B.A., Psychology, 3.67
ASCAP January 2015 - Present
Nashville Songwriters Association International February 2013 - January 2015
Asurion October 2011 - February 2013
Asurion March 2011 - October 2011
True Artist Management January 2010 - May 2010
Omega Delta Psi May 2009 - May 2010
hhgregg November 2008 - December 2008
Skills
Association Memberships, Membership Relations, Team Leadership, Music Industry, Music, Marketing, Social Media, Customer Service, Training, Recruiting, Social Media Marketing, Sales, Social Networking, Call Centers, Facebook, Time Management, Team Management, Project Management, Concerts, Public Relations, Mac, Coaching, Microsoft Office, Events Coordination, Operations Management, Public Speaking, Recording, Music Production, Communication, Job Coaching, Non-profits, Digital Media, Data Entry, Songwriting, Property & Casualty..., Digital Marketing, Event Management, Music Publishing, Musicians, Team Building, Cold Calling, Direct Sales, Interviews, Marketing Strategy, Customer Experience, Microsoft Word, PowerPoint
Education
Middle Tennessee State University 2007 — 2010
Bachelor of Applied Science (BASc), Mass Communication/Media Studies
Anne Arundel Community College 2004 — 2006
Transfer out
Corelogic January 2013 - December 2014
Asurion 2011 - 2012
The Canton Group December 2010 - September 2011
Skills
C#, .NET, ASP.NET, WCF, JavaScript, AJAX, OOP, WPF, Java, Microsoft SQL Server, Web Services, TDD, XML, Eclipse, Silverlight, jQuery, OOAD, Agile Methodologies, SQL, UML, ASP.NET MVC
Education
Maharishi University of Management 2009 — 2011
HILCoE School of Computer Science 2006 — 2008
Post graduate diploma, Computer Science
Addis Ababa University
Bachelor of Science (BSc), Statistics
HCA March 2015 - Present
Asurion May 2014 - March 2015
Sitel January 2012 - March 2014
Sitel August 2011 - January 2012
Sitel August 2009 - August 2011
Skills
Call Centers, Workforce Management, BPO, Contact Centers, Outsourcing, Business Planning, Resource Management, Research, Capacity Planning, Reporting & Analysis, Analysis, KPI Dashboards, Excel Dashboards, Staff Development, Forecasting, Strategic Planning, Scheduling Management, Management, Real Time Monitoring, UCCE, Cisco Call Manager, Avaya, SLA, Team Management, Team Leadership, Team Building, Teamwork, Customer Experience, Customer Service, Training, Microsoft Office, Windows, Administration, Photoshop, Time Management, Troubleshooting, Technical Support, Call Center Development, Soft Skills, System Administration
Education
Universidad Americana (NI) 2004 — 2008
System Informations Engineering, Computer Science, Engineer
Instituto Pedagogico La Salle 1993 — 2003
Bachelor of Science (B.S.), Bachelor Degree, High School
Asurion IT February 2010 - Present
Asurion 2010 - Present
Boss Technologies Inc March 2007 - July 2012
Wells Fargo Home Mortgage 2008 - 2009
Deloitte Consulting 2005 - 2007
Skills
TIBCO, TIBCO iProcess, SOA, EAI, Web Services, ESB, SOAP, Java Enterprise Edition, Oracle, JMS, Business Process Design, Enterprise Architecture, PL/SQL, WSDL, TIBCO Rendezvous, Shell Scripting, Business Process, Middleware
Education
Acharya Nagarjuna Vishwavidhyalayamu 2002 — 2004
Master of Science (M.Sc.), Information Systems
Nagarjuna University 2002 — 2004
Master of Sciences, Information Systems
Vikas
Asurion May 2003 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Troubleshooting, Access, HTML, Quality Assurance, Training, Computer Hardware, Web Design, Windows 7, Visio, System Administration, Technical Support, Networking, Testing, Android, TCP/IP, Strategic Planning, Office 2010, Hardware, Windows XP, Business Analysis, Databases, Analysis, Process Improvement, Data Analysis, IT Operations, Network Administration, Software Installation, Electronics, Manufacturing, Software, Security, Telecommunications, SharePoint, Software Documentation, Wireless, Vendor Management
Education
Tennessee Technology Center at Shelbyville 2001 — 2003
Employment & Training Centers, Inc. July 2014 - Present
Interfaith of the Woodlands October 2013 - July 2014
ResCare Workforce Services April 2009 - October 2013
Reliant Energy April 2008 - 2009
Asurion December 2005 - April 2008
AT&T November 2003 - September 2005
Skills
Interviews, Human Resources, Training, Recruiting, Conflict Resolution, Case Managment, Job Search, New Hire Orientations, College Recruiting, Psychotherapy, Group Therapy, Courts, Insurance, Anger Management, Hearings, New Business Development, Civil Litigation
Education
California State University Stanislaus 2003 — 2004
Psychology
University of California, Merced 2001 — 2003
Radiology, Journalism
Laguna State Polytechnic University - Los Baños 2001 — 2002
Associate's Degree, Mental and Social Health Services and Allied Professions
Los Banos, California 1998 — 2001
High School
Asurion April 2011 - January 2013
Education
Tennessee State University
Social Work, 3.0
Daymar Institute-Nashville
Insurance Care Direct May 2015 - Present
Asurion July 2014 - December 2014
GENCO March 2014 - April 2014
Dell February 2014 - March 2014
K&L Logistics October 2013 - November 2013
Threshold Residential Services February 2013 - April 2013
NC Personal Care Services October 2011 - February 2013
Save-A-Lot June 2009 - March 2010
McDonald's Corporation June 2008 - June 2009
Skills
Computer Hardware, Computer Repair, Windows, Laptops, Printers, Technical Support, Software Installation, Computer Security, Microsoft Office, Computer Maintenance, Help Desk Support, Windows 7, Software, Copper Cabling, Visual Basic, Microsoft Excel, Microsoft Access, Computer Software, Troubleshooting, Networking, Servers, Active Directory, Hardware, Operating Systems, Call Centers, VMware, Microsoft Exchange, Customer Satisfaction
Education
Columbiana County Career and Technical Center 2009 — 2010
Cabling Certification, Information Technology
Crestview High School 2005 — 2010
Asurion February 2013 - Present
. July 2008 - May 2012
Johnson County 2008 - 2009
Corinthian Mortgage Corporation September 2006 - September 2007
Penton (Primedia / Prism ) April 2004 - August 2006
Skills
.NET, Microsoft SQL Server, Windows Server, SSIS, ArcSDE, SSRS, Powershell, SSAS 2008, Crystal Reports, Oracle Database, Cassandra, MongoDB, Sybase, ParAccel, Visual Basic, VBScript, C#, JSP, Java
Education
Annamalai University 2009 — 2012
Master of Computer Applications (M.C.A.), Computer Science
Annamalai University 1990 — 1993
Bachelor of Science (BSc), Mathematics
University of Delhi 1989 — 1991
Bachelor of Arts (BA) Honours, Economics
Asurion December 2014 - Present
Visual comfort January 2008 - Present
Flexitallic Ltd April 1998 - June 2007
Pappadeaux Seafood Kitchen January 1995 - March 1998
Skills
Forklift Operator, Expediting, Shipping and Receiving, Data Entry, Remote Desktop, VMware Server, Network Security, Distribution Center..., Shipping, Troubleshooting, Logistics, Inventory, Warehousing, Inventory Management, Inventory Control, Production Planning, UPS Shipping, Pallet Jack, Warehouse Management, Recieving, Order Picking
Education
ITT Technical Institute-Houston North 2013 — 2014
Bachelor of Applied Science (B.A.Sc.), Cybersecutity/Forensic
ITT Technical Institute-Houston North 2011 — 2013
Associate's degree, Computer Systems Networking and Telecommunications
Liceo de Cagayan University 1986 — 1989
High School, College Course prep
Nashville Electric Service November 2013 - Present
Asurion June 2008 - November 2010
Asurion October 2001 - June 2008
Education
Bethel University 2010 — 2014
Managerial & Organizational Development
American Musical and Dramatic Academy 1995 — 1997
Visual and Performing Arts
Asurion July 2014 - Present
Internal Revenue Service December 2013 - November 2014
Windham Professionals July 2013 - December 2013
Ascend Federal Credit Union July 2012 - July 2013
Education
Daymar Institute-Nashville
Associate's degree, Medical Billing & Coding
Asurion May 2015 - Present
Freddie Mac May 2014 - May 2015
University of Cincinnati August 2013 - April 2014
Cybersoft Technologies August 2012 - January 2013
Avon Technolgy December 2011 - May 2012
Skills
Java, JSF, Spring Framework, Spring MVC, MySQL, JDBC, CSS, XML, Hibernate, Shell Scripting, Rational Rose..., Tableau, Amazon Web Services..., Tomcat, Java Enterprise Edition, JSP, Eclipse, Github, RapidSQL, ClearCase, PL/SQL
Education
University of Cincinnati 2013 — 2014
Master's Degree, Computer Science, 3.8
G. Narayanamma Institute Of Technology And Science 2009 — 2013
Bachelor's Degree, Computer Science, A