AT&T Company
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AT&T Employees
Self-employed 2014 - Present
AT&T October 2003 - Present
Skills
Team Building
Education
Davenport University 1998 — 2000
AT&T March 2012 - Present
AT&T August 2009 - March 2012
AT&T January 2009 - August 2009
AT&T October 2007 - January 2009
State of Ohio Bureau of Workers' Compensation July 2006 - June 2007
State of Ohio Bureau of Workers'Compensation July 2005 - September 2006
State of Ohio Bureau of Workers Compensation June 2004 - July 2005
State of Ohio Bureau of Workers Compensation June 2001 - June 2004
Skills
Telecommunications, Leadership, Sales Operations, CRM, Training, Direct Sales, Solution Selling, Management, Sales, Managed Services, Account Management, Process Improvement, IP, Customer Retention, Customer Service, MPLS, Telephony, Project Management, Forecasting, Wireless, VoIP, Unified Communications, Selling, Sales Management, Call Centers, Salesforce.com, Cold Calling, Customer Satisfaction, Customer Experience, Vendor Management, B2B, Networking, Marketing Strategy, Mobile Devices, Compensation, Sales Compensation, Corporate Finance, Finance, Lean Six Sigma, Six Sigma, Sales Process, Strategic Planning, Team Leadership, Microsoft Office, Cross-functional Team..., Analysis, Program Management, Team Building, Strategy, Strategic Partnerships
Education
David N. Myers University 2004 — 2006
Master's degree, Business Administration and Management, General
David N. Myers University 2001 — 2004
Bachelor of Science, Business Administration, Graduated Cum Laude
Macatawa Technologies November 2010 - Present
Exordium Consulting, LLC Voice/Data/Network Solutions June 2004 - November 2010
Corporate Computer December 2005 - November 2006
Central Interconnect, Inc. August 1998 - October 2004
ITS Partners February 1998 - August 1998
AT&T November 1996 - February 1998
Skills
Wireless, Surveillance, Firewalls, Telecommunications, VoIP, Sales, Networking, IP, Solution Selling, Cabling, Ethernet, Co-location, Telephony, Cisco Technologies, Data Center, WAN, Unified Communications, Cloud Computing, Negotiation, Virtualization, MPLS, Direct Sales, Product Management, Managed Services, T1, SIP Trunking, Channel, Integration, Selling, Hosted Services, IVR, Video Conferencing, Sales Engineering, Account Management, Competitive Analysis, Switches, Sales Process, Network Design, Leadership, Enterprise Software, VMware, Hardware, LAN-WAN, SIP, Professional Services, Disaster Recovery, Security, VPN, Servers, Metro Ethernet
Education
Davenport University 2004 — 2005
CCNA, Cisco Certified Network Engineer
Ferris State University 1992 — 1995
Bachelor of Science (B.S.), Business
Grand Rapids Community College 1990 — 1993
AS, Business
AT&T February 2001 - Present
Alltel Wireless May 1994 - January 2002
United States Marine Corp February 1984 - February 1988
Education
University of North Carolina at Greensboro 1981 — 1983
Bachelor of Science (BS), Biology, General
Davidson County Community College 1978 — 1980
Associate's degree, Environmental Science
River Rouge School board Trustee October 2010 - Present
AT&T June 1977 - May 2008
AT&T June 1977 - May 2008
Skills
Telecommunications, Marketing, Program Management, Networking, Customer Service, Data Center, Strategic Planning, Team Building, Leadership, Project Management, Troubleshooting, Vendor Management, Team Leadership, Management, Cisco Technologies, Microsoft Office, Process Improvement, Cross-functional Team..., Training, Visio, Microsoft Excel, Business Analysis, Disaster Recovery, Event Planning, Software Documentation, Access, VoIP, PMP, Switches, Analysis, Change Management, IT Strategy, Project Planning, Testing
Education
Davenport University 1998 — 2002
marketing
AT&T June 1998 - Present
Skills
T1, Cabling, Troubleshooting, PBX, Small Key Systems, Avaya IP Office, Lan Design, Telephony, Ethernet, Fiber Optics, Voice Mail, Hardware, LAN-WAN, WAN, MPLS, Switches, VoIP, IP, SIP Trunking, TCP/IP, TDM, PRI, SIP, VLAN, Avaya, DS3, DSL, Frame Relay, ISDN, Network Design, Networking, Routers, Telecommunications, Wireless, QoS, H.323
Education
Kennesaw State University 1996 — 1999
Bachelor of Science (BS), Health and Sport Science
Darton College 1992 — 1995
Associate's degree
AT&T March 1989 - Present
Skills
Management, Telecommunications, Customer Service, Project Management, Team Leadership, Microsoft Office, Process Improvement, Project Planning, Leadership, Sales, Team Building, Cross-functional Team..., Negotiation, Wireless, Change Management, Team Management, Budgets, Troubleshooting
Education
Davenport University 1994 — 1996
Associates in Busniess Management
Davenport University
Townsquare Media February 2015 - Present
hibu March 2003 - February 2015
Harper Run Communication Arts May 2001 - March 2003
AT&T August 2000 - May 2001
Cumulus Broadcasting April 1998 - August 2000
Skills
Advertising Sales, Cold Calling, Consultative Selling, Sales Management, Lead Generation, New Business Development, SEM, B2B, Key Account Management, Google Adwords, Account Management, Customer Relations, Direct Sales, Online Advertising, PPC, Key Account Development, Online Marketing, Market Planning, SEO, Social Media Marketing, Selling, Customer Service, New Media, Sales Process, Customer Acquisition, Advertising, Hiring, Direct Marketing, Sales Presentations, Sales, Digital Marketing
Education
Davenport University
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
State of Michigan July 2011 - Present
AT&T June 2000 - November 2005
Global Finance and Leasing April 1998 - March 1999
Skills
Program Management, Microsoft Office, Customer Service, Government, Policy, Public Speaking, Leadership, Management, Strategic Planning, Training, Research, Microsoft Excel, Analysis, Microsoft Word, PowerPoint, Team Building, Budgets, Nonprofits, Process Improvement, Public Policy
Education
Davenport University 1996 — 2000
Paralegal Science, Law
Rio Tinto March 2014 - Present
inContact January 2013 - March 2014
INTERMOUNTAIN HEALTH CARE (IHC) February 2012 - January 2013
INTERMOUNTAIN HEALTH CARE (IHC) July 2011 - February 2012
INTERMOUNTAIN HEALTH CARE (IHC) June 2010 - June 2011
Goldman Sachs (Archgate Consulting) October 2009 - January 2011
AT&T May 2004 - December 2008
Hewlett-Packard (AKA- EDS) January 1999 - May 2004
Skills
Project Management, Problem Solving, Technical Support, Data Center, Business Analysis, Healthcare Information..., Visio, Process Improvement, Networking, Software Documentation, VMware, BMC Remedy, Active Directory, ITIL Certified, Teamwork, Track Record Of..., Computer Network..., hospital information..., Avaya IP Telephony, Time Management, Organizational..., Deliverables, Business process..., Microsoft Office expert, Excellent time..., Ability to work in a..., Change Management, Data Analysis, System Deployment, Building Relationships, Software Installation, ITIL, service management, ITIL Lifecycle, IT concepts..., Analyzes Problem..., Proven strategic..., Cloud-based, Problem solving and..., Training, Management, Leadership, Cloud Computing, Technical Documentation, Salesforce.com, Service Operation, RCA, Service Improvement..., Business Process, Call Centers
Education
Keller Graduate School of Management of DeVry University 2009 — 2010
MBA, Business
Arbor University
BACHELOR of ARTS, Management Organization
Davenport University
ASSOCIATE of SCIENCE, Microcomputers / Networking
Project Casting August 2012 - Present
Better Health and Life Center June 2009 - April 2011
AT&T September 2010 - January 2011
Mentors Beyond Borders August 2008 - August 2010
Skills
Excel, Word, Phlebetomy, Marketing Strategy, Marketing, Advertising, Sales, Management, Sales Management, Strategic Planning, Account Management, New Business Development, Customer Service, Social Media, Social Media Marketing, Strategy, Team Building, Budgets, Leadership, PowerPoint, Team Leadership, Negotiation, Forecasting, Microsoft Excel, Microsoft Word, Nonprofits, SEO, Business Strategy, Online Marketing, Finance, Research, Analysis, Entrepreneurship, Business Development, Project Management, E-commerce, Social Networking, Online Advertising
Education
Davenport University 2011 — 2013
MBA, Finance, 3.75 GPA
Florida State University 2006 — 2010
Bachelors of Arts, Philosophy, 3.3 GPA
Dematic North America November 2011 - Present
Steel Dynamics, Inc June 2010 - November 2011
AT&T October 2009 - May 2010
DENSO May 2007 - April 2009
Target February 2002 - April 2007
Kendall Electric May 1997 - February 2002
US Navy February 1991 - February 1997
Skills
Electricians, PLC, Troubleshooting, Electronics, Allen Bradley, Automation, Engineering, Pneumatics, Preventive Maintenance, Automotive, Team Leadership, Metal Fabrication, Maintenance Management, Project Management, Electrical Engineering, Manufacturing, AutoCAD, Continuous Improvement, Lean Manufacturing, Integration, Engineering Management, Process Engineering, Root Cause Analysis, Industrial Control, Six Sigma, Power Distribution, Project Engineering, Program Management, Allen-Bradley
Education
Davenport University 2001 — 2004
Bachelors, Business Management
Davenport University 2001 — 2004
Associates, Web Development
Naval Nuclear Power School 1991 — 1993
Technical, Nuclear Electrician
AT&T July 2012 - Present
AT&T January 2014 - September 2014
AT&T July 2008 - July 2012
AT&T November 2007 - July 2008
T May 2006 - November 2007
BellSouth October 2005 - May 2006
CallTech Communications August 2002 - October 2005
Miller Brewing Company May 2002 - August 2002
Darton College January 2001 - May 2002
Skills
Customer Satisfaction, Siebel, Call Center, Telecommunications, Technical Support, Sales, Customer Service, Process Improvement, Project Management, Team Leadership, Troubleshooting, Software Documentation, Oracle, Six Sigma, PeopleSoft, Vendor Management, Strategic Planning, Microsoft Office, Staff Development, Marketing, Call Centers, Access, CRM, Quality Assurance, Leadership, Training
Education
Strayer University 2009 — 2010
Bachelors of Science, Business Administration Management
Strayer University 2009 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Darton College 1999 — 2002
Associates of Science, Computer Information Systems
Darton College 1999 — 2002
Associate of Science (A.S.), Computer/Information Technology Administration and Management
IBM July 2003 - Present
AT&T April 1985 - June 2003
Computer Task Group January 1980 - March 1985
Skills
Integration Architecture, Enterprise Architecture, Infrastructure..., Network Architecture, Security Audits, Identity Management, Technical Architecture, IT Strategy, WebSphere, Disaster Recovery, Data Center, Solution Architecture, Integration, Software Project..., Unix, SDLC, Telecommunications, Business Analysis, Cloud Computing, Requirements Analysis, Software Development, Vendor Management
Education
Stevens Institute of Technology 1991 — 1992
Master of Science, Telecommunications Management
Davidson College 1975 — 1979
Bachelor of Science, Mathematics
AT&T March 2012 - Present
ATT October 2005 - February 2012
Qualcomm November 1988 - August 2004
Skills
Telecommunications, Product Management, CDMA, LTE, Location Based Services, Mobile Technology, Go-to-market Strategy, Cellular Communications, 4G, Cloud Computing, Strategic Partnerships, Product Marketing, SaaS, Enterprise Software, M2M, Managed Services, Mobile Applications, Cross-functional Team..., Partner Management, Mobile Communications, GSM, Business Development, Direct Sales, Wireless Networking, Solutions Marketing, Professional Services, MPLS, Start-ups, Solution Selling, Salesforce.com, IP, VoIP, WiMAX
Education
Dartmouth College 1981 — 1985
Bachelor of Arts (BA), Political Science and Government
Lawrence Academy 1978 — 1981
PNC March 2008 - Present
AT&T April 2000 - May 2007
Skills
Access, Sales, Administrative..., Customer Service, Microsoft Excel, Banking, Outlook, Data Entry, Lotus Notes, Customer Satisfaction, Administration, Event Planning, Time Management, Office Management, Payroll, Sales Management, Office Administration, Spreadsheets, Team Building
Education
Hastings High School 1982 — 1986
Davenport University
Associates, Business Administration
AT&T October 2009 - Present
Details, Inc July 2007 - October 2009
8TH District Property Recovery January 2007 - June 2007
Private Home Health Aid: June 2005 - October 2006
DDP HOLDING, INC July 2004 - May 2005
Long Johns Silvers April 2001 - January 2004
Family Dollar November 2000 - April 2001
Long John Silvers July 1999 - November 2000
Judson Center June 1997 - June 1999
Skills
Customer Service, Leadership, Training, Data Entry, Management, Time Management, Sales, Telecommunications, CRM, Networking, Program Management, Marketing, Coaching, Employee Relations
Education
Davenport University 2007 — 2008
Associate of Science (A.S.), BUSINESS MANAGEMENT, B
AT&T February 2014 - Present
Hope Network October 2012 - Present
Skills
Communication, Microsoft Office, Youth Outreach, Community Outreach, Applied Mathematics, CPR Certified, Public Speaking
Education
Davenport University 2013 — 2015
Grand Valley State University 2007 — 2012
Bachelor of Science (BS), Clinical Exercise Science
AT&T Mobility Services LLC September 2009 - Present
AT&T September 2006 - September 2009
AT&T May 2005 - October 2006
Skills
Microsoft Office..., SharePoint Designer, Six Sigma, Visio, Process Engineering, Financial Accounting, Financial Reporting, Presentation Development, Lean Management, Production Support, Database Design, SOX Compliancy, Access Database, Excel Dashboards, Oracle Financial, SQL, Sarbanes-Oxley Act, Microsoft Excel, KPI Dashboards, InfoPath Forms, InfoPath, Windows Sharepoint..., Executive Presentation..., Green Belt, Certified Green Belt, Lean Projects, SharePoint, Access, Management, Financial Analysis, Reporting, Accounting, Ad Hoc Reporting, Business Process..., Business Process, Analytical Skills, VBA, Microsoft Office, Internal Audit
Education
Davenport University 2000 — 2004
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
Personal Real Estate February 2014 - Present
TDS Metrocom August 2012 - February 2014
Personal Real Estate January 2010 - July 2012
Netcom/Norlight/Quantum Leap Communications December 2006 - November 2009
IPT Telecom 2005 - 2007
AT&T 2001 - 2005
Ascom, Inc 1990 - 2001
Verizon 1987 - 1990
Netcom 1984 - 1987
Skills
Unified Communications, Hosted Services, ACD, Managed Services, MPLS, IP PBX, Call Center, Data Center, Video Conferencing, Solution Selling, Consultative Selling, LAN/WAN, Cabling, SIP/PRI T-1 Service, Voice & Data Network..., Hosted VoIP Telephone..., Internet Services, Disaster Recovery, Telecommunications
Education
Davenport University
Associate Degree, Sales & Marketing
Davenport University
Associate Degree, Hospitality, Promotion & Marketing
State of Michigan April 2008 - Present
LoveGlow Studio, llc. (formerly Divine GLOW Holistic) June 2005 - Present
TayStuvHeaven, llc March 2003 - Present
The Hair Id October 2007 - July 2008
Massage & Bodyworks October 2005 - November 2007
Deite L.L.C August 1999 - June 2007
AT&T March 2001 - May 2005
Skills
Coaching, Entertainment, Team Building, Public Speaking, Singing, Program Management, Holistic Health, Social Networking, Event Planning, Stress Management, Performing Arts, Fundraising, Workshop Facilitation, Healing, Customer Service, Event Management, Nonprofits, Therapeutic Massage, Editing, Marketing, Recording, Reiki, Management, Leadership Development, Small Business, Composition, Songwriting, Non-profits, Leadership, Data Entry, Training
Education
National Institute of Technology
Davenport University
University of Phoenix
Hometown Home Health and Hospice October 2013 - Present
Sprint Nextel August 2012 - October 2013
TDS Metrocom February 2012 - August 2012
AT&T January 2011 - January 2012
Alltel Wireless 2003 - 2009
Skills
Telecommunications, Solution Selling, Wireless, Sales Process, Salesforce.com, CRM, Account Management, M2M, Sales Operations, VoIP, Selling, B2B, Customer Service, Sales, Marketing, MPLS, Cold Calling, Managed Services, Mobile Devices, Wireline, 4G, Forecasting, Sales Presentations, Direct Sales, Asset Tracking, Vehicle Tracking, Sales Funnel..., Cloud-based, SaaS, Sales Management, Strategic Planning, Cloud Applications, Unified Communications, Product Marketing, Cellular Communications, Broadband, Cloud Computing, Quotas, Ethernet, Marketing Strategy, Hosted Services, Market Planning, Home Care, Healthcare, Assisted Living, Hospice, Palliative Care, Networking, Business Development
Education
Davenport University
Bachelor of Business Administration (BBA), Business Professional Studies/Management
Davenport University
Associate's degree, Business Administration and Management, General
holt
Optum Technology December 2014 - Present
TyphoonGraphix July 2008 - Present
United Healthcare December 2012 - December 2014
SideSpark 2014 - 2014
AT&T July 2011 - December 2012
Ratheon Professional Services November 2009 - July 2011
Skills
XHTML, CSS, PHP, MySQL, Javascript, C++, XML, Actionscript 2, Actionscript 3, Flash, Photoshop, Illustrator, Dreamweaver, Microsoft Word, Microsoft Excel, PowerPoint, Databases, Microsoft Access, Opencart, Paypal Integration, Web Content Management, ActionScript, HTML, Web Development, WordPress, jQuery, HTML5, CMS, Web Design, Front-end, Customer Service, Adobe Creative Suite, Leadership, Agile Methodologies, Graphic Design, Team Building
Education
Eastern Michigan University 2014 — 2015
Graduate Certificate, Computer information systems
Davenport University 2009 — 2014
Bachelor of Science (B.S.), Computer information systems
Washtenaw Community College 2000 — 2004
Associate's degree, Graphic Design
Washtenaw Community College 2000 — 2004
Associate's degree, Applied Science
State Farm July 2013 - Present
Cobb County Democratic Party November 2010 - November 2014
AT&T March 2009 - November 2012
Communications Workers of America November 2005 - November 2011
Democratic Party of Georgia January 2005 - January 2011
AT&T August 1998 - March 2009
Skills
Public Speaking, Fundraising, Team Building, Leadership, Management, Community Outreach, Volunteer Management, Non-profits, Strategic Communications, Public Relations, Event Planning, Social Media, Strategic Planning, Government, Media Relations, Social Networking, Research, Telecommunications, Human Resources, Labor Relations, Safety, Loss Prevention, Political Campaigns, Customer Service, Leadership Development, Event Management, Politics, Microsoft Office, Editing, Public Policy, Microsoft Excel, Negotiation, Microsoft Word, Project Management, Social Media Marketing, Organizational..., Team Leadership, Facebook, Program Management, Training, Marketing Communications, New Media, Community Organizing, Outlook, Contract Negotiation, Sales, Teamwork, Call Center, Change Management, Newsletters
Education
Darton College 1992 — 1995
AA, Political Science
Bettendorf HS 1989 — 1992
HS Diploma
Lane Tech 1988 — 1989
HS Diploma, School of Engineering
Carmen Johnson CSC January 2014 - Present
AT&T May 2011 - December 2013
AT&T September 2008 - May 2011
United Way for Southeastern Michigan 2005 - 2010
AT&T October 2004 - September 2008
AT&T August 2001 - October 2004
AT&T August 1999 - August 2001
Skills
Multilingual, Multicultural, Public Relations, Community Relations, Strategic Planning, Media Relations, Writing, Coaching, Microsoft Office, Team Building, Leadership Development, Policy, PowerPoint, Research, Non-profits, Change Management, Editing, Internal Communications, Community Outreach, Hiring, Public Speaking, Event Planning, Customer Relations, Strategic Communications, Press Releases, Customer Service, Government, Microsoft Word, Community Development, Call Centers, Program Management, Leadership, Fundraising, Politics, Management, Telecommunications, Training, Organizational..., Event Management, Marketing Communications, Social Networking, Strategy, Marketing, Volunteer Management, Team Leadership, Social Media Marketing, Budgets, Social Media, Project Planning, Marketing Strategy
Education
Wayne State University 2012 — 2014
Graduate Certificate, Communications New Media
Michigan State University 2005 — 2005
Fellowship, Michigan Political Leadership Program
Davenport University-Eastern Region 2001 — 2003
MBA, Strategic Management
Evangel University 1976 — 1980
Bachelor of Arts (BA), Education
AT&T January 2012 - Present
AT&T January 2004 - January 2012
AT&T January 2000 - January 2004
Skills
Telecommunications, Regulatory Affairs, Stakeholder Management, Stakeholder Engagement, Compliance, Budget Monitoring, Lobbying, Program Management
Education
Davenport University 2009 — 2011
Bachelor of Science (BS), Business Administration and Management, General
Grand Valley State University 1983 — 1987
MetLife September 2013 - Present
Siemens Enterprise Communications July 2013 - September 2013
IBM September 1998 - July 2013
Ericsson January 1996 - September 1998
AT&T January 1991 - January 1996
Skills
Cross-functional Team..., Program Management, Product Management, Integration, Vendor Management, Risk Assessment, Risk Management, Customer Lifecycle..., PMP, Strategy, Telecommunications, Software Project..., Go-to-market Strategy, Cloud Computing, Management, IT Strategy, Software Development, Storage, Project Management, Wireless, Leadership, Agile Methodologies, Team Leadership, Project Planning, Project Portfolio..., Enterprise Software, Pre-sales, Product Development, Outsourcing, Product Lifecycle..., PMO, Certified Scrum Master..., SDLC, Business Process..., Scrum, Requirements Analysis, SaaS, Business Process, Enterprise Architecture, Professional Services, Solution Architecture, IT Service Management, IT Management, Data Center, Business Intelligence, CRM, Analysis, Business Alliances, Service Delivery, IT Outsourcing
Education
Florida Institute of Technology
MBA
Davidson College
Bachelor of Arts (B.A.)
Université Paul Valéry (Montpellier III)
Junior Year Abroad Credits
Needham High School, Massachusetts
High School Diploma
Self Employed March 2011 - Present
Language Development Systems 2009 - July 2010
AT&T October 2000 - June 2007
Skills
Blogging, Social Media, Research, Photoshop, Social Media Marketing, Copywriting, Customer Service, Public Relations, Microsoft Office, Advertising, Online Advertising, Marketing, Event Planning, Marketing Communications, PowerPoint, Microsoft Word, SEO, Microsoft Excel, Event Management, Nonprofits, Leadership, Social Networking
Education
Davenport University 2008 — 2013
Bachelors, Business Administration, 3.44
Lansing Community College 1985 — 1987
Associates, Fine Art/Graphic Design
Fifth Third Bank March 2009 - Present
Fifth Third Bank August 2012 - Present
Caledonia Community Schools August 2013 - Present
AT&T May 2008 - March 2009
Wells Fargo April 2007 - April 2008
Skills
Portfolio Management, Credit Analysis, Credit, Loans, Banking, Community Outreach, Charity Work, Diversity & Inclusion, Credit Risk, Mortgage Lending, Commercial Banking, Retail Banking, Relationship Management, Finance, Public Speaking
Education
Davenport University 2005 — 2007
Bachelor's degree, Marketing
The Defiance College 2003 — 2005
Marketing
AT&T Global Services February 2007 - Present
Verizon December 2003 - February 2007
AT&T August 1999 - February 2003
Skills
Training, Telecommunications, Call Center, Cisco Technologies, Account Management, Customer Satisfaction, Sales Process, Sales Operations, Microsoft Office, Microsoft Excel, Microsoft Word, Training Delivery, Instructor-led Training, Network Administration, Training Facilitation, Credit Risk, Conflict Resolution, Curriculum Design, Networking, Sales Management
Education
Davenport University
Henry Ford Community College
Ford Motor Company April 2014 - Present
AT&T June 2013 - April 2014
AT&T Advertising Solutions November 1998 - June 2013
GV Network September 1996 - November 1998
Skills
Cross-functional Team..., Program Management, Training, Strategy, Project Management, Product Management, Team Building, Sales Management, Microsoft Office, Team Leadership, Advertising, Contract Negotiation, Customer Retention, Sales Operations, Budgets, Sales, Windows 7, Time Management, Product Development, Strategic Communications, Billing Systems, Operations Management, Marketing Communications, Project Planning, Data Analysis, Marketing Strategy, Project Coordination, International Sales, Change Management, CRM, Bilingual, Engineering Management, Call Centers, Access, Strategic Negotiations, Collections, Staff Management, Technical Staff..., Telecommunications..., Import Export, Supervising, Windows Vista, Long-term Customer..., Focus Groups, Work Well Independently, Business Networking, Listing Services, Retention Management, Quality Control, Senior Executive...
Education
Oakland University 2013 — 2014
Engineer's Degree, Mechanical Engineering, 3.6
Davenport University 1996 — 1999
Bachelor of Business Administration (BBA), International Business, 3.6
Davenport University 1999 — 2002
Master of Business Administration (MBA), Project Management, 3.6
Berkley High School 1988 — 1992
Diploma, General Studies
AT&T University 2012 — 2012
Certificate, Corporate Training, Pass
AT&T June 2011 - Present
Skills
Account Management, Process Improvement, Project Management, Training, Customer Service, Sales, Strategy, Coaching, Team Building
Education
Davenport University
Bachelors, Human Resource Management
Grand Rapids Community College
Associates, Business
AT&T 2007 - Present
AT&T Mobility November 2007 - January 2010
Blair Innovation Group, Inc. April 2002 - March 2008
Prudential Bank June 1999 - February 2000
GTE Wireless 1992 - 1999
GTE Mobilnet 1992 - 1999
GTE / Verizon 1992 - 1999
Trinity College Cafe July 1987 - December 1991
Skills
Data Warehousing, Segmentation, Database Marketing, Analytics, Business Intelligence, Data Analysis, Wireless, Telecommunications, Vendor Management, Teradata, Mobile Devices, SDLC, Product Management, Access, Management, Marketing, CRM
Education
University of North Carolina at Chapel Hill 1986 — 1988
Davidson County Community College 1982 — 1983
Lowe Campbell Ewald February 2014 - Present
Organic October 2012 - January 2014
Campbell-Ewald June 2010 - September 2012
Campbell-Ewald Advertising June 2006 - June 2010
AT&T June 1985 - June 2005
Borders 1995 - 2003
Borders 1995 - 2003
AT&T 1997 - 2001
Skills
Project Management, Budgets, Direct Mail, Project Planning, B2B, Adobe Acrobat, Analytics, Digital Strategy, Advertising, Newsletters, Sword Fighting, Email Marketing, Direct Marketing, Interactive Marketing, Management, CRM
Education
Davenport University 1987 — 2005
Business Management
Windstream August 2015 - Present
AT&T September 2013 - August 2015
Allied Wireless Communications Corporation October 2010 - September 2013
Windstream Communications March 2009 - October 2010
Verizon Wireless 2008 - 2009
Alltel 2006 - 2008
Alltel 2001 - 2006
CenturyLink 1999 - 2001
USAF 1992 - 1998
Skills
Siebel, CRM, Call Center, Oracle, Order Management, Sales Operations, SAP, Financial Analysis, Product Management, Provisioning, Wireless, Telecommunications, Billing Systems, VoIP, CDMA, Diameter, Wireshark, Radcom, Telecom Mediation, Forecasting, Program Management, Strategy, Call Centers, Cross-functional Team..., Vendor Management, Business Analysis, Business Process, Management, Enterprise Architecture, Networking, SOA, Leadership, Mobile Devices, Team Leadership
Education
Davenport University 1992 — 2001
BS, Business Studies
AT&T June 1998 - Present
Alltel June 1998 - August 2015
Skills
Call Centers, Cellular Communications, Customer Experience, Customer Retention, Direct Sales, GSM, M2M, Mobile Devices, Mobile Technology, Sales, Sales Process, Solution Selling, Telecommunications, VoIP, Wireless
Education
Westover High School 1994 — 1998
Darton College
AT&T July 2011 - Present
Skills
Community Engagement, Leadership, Project Management, Human Resources, Construction &..., Cell Sites, Microwave, Wireless, Disaster Recovery, Vendor Management, Outage Management, Program Management, Cisco Technologies, Hadoop, SaaS, Python, Cross-functional Team...
Education
Walsh College 2013 — 2015
Master of Science (MS), Information Technology Project Management
Davenport University 2008 — 2011
Master of Business Administration (MBA), Human Resources Management
Cigna August 2014 - Present
Cigna June 2011 - August 2014
AT&T June 2008 - June 2011
Krispy Kreme April 2005 - June 2008
Krispy Kreme March 2004 - April 2005
Allied Office Interiors Inc August 2003 - March 2004
Steelcase November 1989 - January 2003
Skills
Analytical Skills, Auditing, Aviation, Business Travel, Communication, Community Outreach, Computer Proficiency, Customer Service, Health Insurance, Insurance Claims, Legal Documents, Management, Matrix Management, Medical Coding, Multi-task & Handle..., Private Piloting, Quality Assurance, Sales, State Legislation, Technical Support, Virtual Teams, Volunteering
Education
Davenport University 1998 — 1999
Business, Management, Marketing, and Related Support Services
Grand Rapids Community College 1992 — 1996
Computer Aided Design
AMR Combs Flight Training Academy 1993 — 1994
Private Pilot License, Aeronautics/Aviation/Aerospace Science and Technology, General
Forest Hills Central High School
Diploma
Percepta March 2011 - Present
ATT 2009 - March 2011
ATT 2009 - March 2011
TCF Bank January 2008 - January 2009
Foot Locker May 1996 - 2009
Imperial Sports January 1994 - January 1996
Skills
Accounting, Business Analysis, CRM, Customer Service, Process Improvement, Sales, Software Documentation, Troubleshooting, Call Centers, Customer Satisfaction, Customer Experience, Problem Solving, Documentation, Team Leadership, Management, Analysis
Education
National Institute of Technology
Diploma
Wayne County Community College
Henry Ford Community College
Accounting
Davenport University
Lewis College of Business
State of Alabama Department of Personnel December 2013 - Present
Troy University July 2011 - November 2013
Catholic Charities of August 2009 - December 2010
Rainbow Company June 2007 - August 2009
AT&T June 2005 - April 2007
Alzheimer's Association October 2004 - February 2007
Harvey's Supermarket October 2004 - June 2005
Wal-Mart Supercenter August 2002 - August 2003
Skills
Data Entry, Customer Service, Microsoft Office, Administrative..., Management, Human Resources, Administration, Invoicing, Typing, Problem Solving, Accounting, Accounting Applications, QuickBooks, Communication
Education
Darton College
S, Child Psychology
Westover High School
High School Diploma
Rasmussen College
OnlineA.S, Human Services
Bristol-Myers Squibb Company June 2015 - Present
Zumba March 2015 - Present
MedCerts February 2012 - February 2015
AT&T December 2008 - September 2011
Chrysler Financial October 2007 - August 2008
Ford Motor Credit Company January 2001 - February 2007
Education
Kaplan University 2010 — 2011
Master of Science, Instructional Design and Technology
University of Phoenix 2008 — 2009
Master of Arts, Secondary Teacher Education
Davenport University 2001 — 2007
Bachelor of Administration, Business Technology
Specs Howard School of Broadcasting Arts 1995 — 1995
Associate, Broadcasting and Communication Arts
The Papers Inc March 2013 - Present
Cook GM Superstore February 2011 - February 2013
AT&T February 2006 - February 2011
Independent Bank February 2005 - February 2006
Skills
Customer Retention
Education
Davenport University
Business
AT&T December 2014 - Present
AT&T June 2014 - December 2014
AT&T August 2013 - May 2014
AT&T January 2013 - July 2013
TUFF TV Network, LLC June 2012 - December 2012
Seals Entertainment Company June 2012 - December 2012
AT&T November 2009 - June 2012
The Shoe Box, Inc February 2003 - October 2009
Skills
Management, Telecommunications, Sales, Wireless, Customer Service, Sales Management, Account Management, Team Leadership, Direct Sales, Mobile Devices, Sales Operations, Solution Selling, Customer Satisfaction, Sales Process, Customer Retention, Training, Microsoft Office
Education
Darton College
Computer Science
AT&T April 2014 - Present
International Brotherhood of Boilermakers 2006 - 2010
Comcast 2000 - 2006
Hurley Lawn Service 1992 - 1999
Skills
Telecommunications, Network Administration, VoIP, Technical Support, Rigging, Steel, Construction, First Aid, Industrial Safety, Avaya, Troubleshooting, Switches, Team Leadership, Maintenance & Repair, Arc Welding, Broadband, Heavy Equipment, Windows, Computer Hardware, TCP/IP, Leadership, Telephony, IP, Routers, Training, Active Directory, Project Management, Call Centers
Education
Wayne County Community College District 2011 — 2013
Associate Applied Science, Computer Systems Networking and Telecommunications
Davenport University 2014 — 2022
Bachelor of Science (B.S.), Network Management and Design
Cintas June 2013 - Present
PFP Services May 2010 - June 2013
AT&T April 2009 - May 2010
Reynolds American, Inc. January 2004 - July 2009
Skills
Microsoft Excel, PowerPoint, Microsoft Office, Windows, Project Management, Accounting, Event Management, Sales Management, Management, Advertising, Marketing, Customer Satisfaction, Customer Service, Microsoft Word, Sales, Account Management, Sales Operations, Marketing Strategy, B2B, New Business Development, Strategic Planning, Negotiation, CRM, Direct Sales, Social Media Marketing, Sales Presentations, Cold Calling, Salesforce.com, Social Networking, Team Leadership, Leadership
Education
Davenport University 2002 — 2006
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
AT&T June 2013 - Present
Insphere Insurance Solutions June 2011 - June 2013
Sprint August 2009 - June 2011
Dakota Watch Company June 2007 - June 2008
Skills
Sales, Direct Sales, Customer Satisfaction, Customer Service, Customer Retention, Account Management, Sales Management, Cold Calling, Leadership, Team Building
Education
Davenport University 2010 — 2012
Bachelor of Business Administration (B.B.A.), Finance
AT&T March 1995 - Present
Marathon Mortgage November 1994 - February 1995
Independence One Mortgage January 1994 - November 1994
Michigan National Bank June 1989 - December 1993
Education
Pace University 2012 — 2013
Associate’s Degree, Computer Systems Networking and Telecommunications
Davenport University
Bachelor’s Degree, Business Administration and Management, General
Fifth Third Bank August 2014 - Present
Fifth Third Bank October 2011 - August 2014
Sprint November 2009 - October 2011
AT&T February 2003 - July 2006
Skills
Management, Microsoft Office, Outlook, Retail Banking, Cellular Communications, Sales, Inventory Management, Problem Solving, Written & Verbal..., Customer Experience, Process Improvement, Team Leadership, Performance Management, Customer Service, Call Center, Direct Sales, Customer Satisfaction, Customer Retention, Call Centers, Retail, Training, Banking, Coaching, Time Management, Leadership Development, Human Resources, Teamwork, Telephone Skills, Telecommunications
Education
Davenport University 1997 — 2002
BS-HRM, Human Resource Management, B
Davenport University 1997 — 1999
Associate of Science (A.S.), Management, B
Novelis October 1999 - Present
AT&T January 1989 - September 1999
Skills
Aluminum, Six Sigma, Metals, Continuous Improvement, Process Improvement, Lean Manufacturing, Purchasing, Supply Chain Management, Manufacturing, Leadership, Logistics, Forecasting, Process Engineering, Operations Management, Kaizen, Supply Chain, 5S
Education
David N. Myers University
BSBA, Accounting / Management
Davenport University May 2015 - Present
Dollar General 2012 - August 2014
AT&T 2010 - 2011
AT&T 2008 - 2010
Skills
Project Management, Management, Team Leadership, Communication, Windows, PowerPoint, Customer Service, Computer Security, Microsoft Office, Network Security, Microsoft Excel, Microsoft Word, Public Speaking, Leadership, Time Management, Event Planning, Team Building, Sales
Education
Davenport University 2013 — 2015
Master's in Management (MM)
Davenport University 2005 — 2012
Bachelor's of Applied Science, Network Security
Livingston International January 2007 - May 2012
SYATT Realty July 2005 - March 2006
Cranbrook Wealth Management, LLC April 2003 - June 2005
AT&T February 2000 - February 2003
Skills
Customs Regulations, Export, Import, NAFTA, Shipping, Trade Compliance, Customs Brokerage, Freight Forwarding, International Logistics, Ocean, C-TPAT, Air Freight, International Trade, Freight, Trading, 3PL, INCO terms, Ocean Freight, Forwarding, Logistics, Export Controls, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Office Administration, Financial Modeling, Time Management, Multi-line Phone, Phone Etiquette, Import Export, Leadership
Education
Davenport University 1992 — 1994
Oakland Community College
Rizzo Property Mangement June 2014 - Present
Macomb Township November 2012 - Present
Intertek June 2012 - May 2014
Macomb Township January 2010 - 2012
AT&T 1998 - 2012
United States Air Force June 1994 - November 1997
Skills
Program Management, Project Planning, Leadership, Strategic Planning, Management, Visio, Team Building, Budgets, Policy, Marketing Strategy, Team Leadership, Microsoft Office, Inventory Management, Process Improvement, PowerPoint, Data Analysis, Contract Management, Vendor Management, Change Management, Sales Management, Customer Satisfaction, Microsoft Excel, Big Picture Thinking, Military Experience, Telcommunications, Core Network, Broadband Networks, Air Force, Team Management, Word, Excel, Database Administration, Procurement, Pricing Negotiation, Data Entry, Data Management, Teamwork, Staff Mentoring, Training & Development, Zoning, Schedules, Project Delivery, Presentations, Mac, Highly detail oriented, Small Business, Local Goverment, Construction, Agile Project Management, Scrum
Education
Davenport University 2007 — 2012
Masters of Business Administration, Strategic Management
MSU 2011 — 2011
Citizen Planner Program, Goverment Planning and Zoning
Davenport University 1999 — 2001
Bachelor of Business Management, Business Administration and Management
Macomb Community College 1991 — 1994
Associates, General Studies
Utica Eisenhower High School 1989 — 1991
High School Diploma, Business Administration and Management, General
AT&T January 2012 - Present
ATT/ICS October 2006 - January 2012
Ajilon/General Motors January 2002 - June 2006
Alternative Resources Corp./EDS November 1998 - January 2002
NBD Bank November 1997 - November 1998
Skills
PMP, Lotus Notes, Billing, Program Management, Word, Process Improvement, Scheduling, Service Delivery, Documentation, Team Management, Team Building, Call Center, Risk Management, Planning, SLA, Problem Solving, Outlook, Access, Business Process, Microsoft Office, Customer Service, Coordination, Excel, People Management, MS Project, PowerPoint, Inventory Management, Project Planning, Vendor Management, Windows, Change Management, VoIP, Management, Visio, Software Documentation, Call Centers, CRM, Business Analysis, Microsoft Excel, Telecommunications, SDLC
Education
Davenport University 2010 — 2011
MBA, Business Management - Strategic Mgmt
Davenport University 2005 — 2010
Bachelors, Business Management - Manufacturing; Business Management of Manufacturing
Nike Communications April 2012 - Present
Fleishman-Hillard June 2010 - April 2012
Davidson College August 2006 - June 2010
Fleishman-Hillard June 2009 - August 2009
AT&T June 2008 - August 2008
Skills
Media Relations, Press Releases, Public Relations, Event Planning, Publicity, Strategic Communications
Education
Davidson College 2006 — 2010
Bachelor of Arts (B.A.), Major in History; Minor in Economics
Kellogg Company July 2012 - Present
Wiser Productions 2007 - 2014
Kellogg Company March 2011 - April 2012
AT&T June 2001 - December 2006
Banc One Financial Services July 1995 - May 2001
Skills
Nielsen, Consumer Products, Shopper Marketing, AC Nielsen, Customer Marketing, Categorization, Grocery, Cross-functional Team..., Forecasting, Analysis, Customer Insight, Microsoft Excel, Consumer Insight, Management, Trade Marketing, Key Account Development, Retail Category..., FMCG, SAP, Process Improvement, Pricing, Spectra, SharePoint, Brand Equity, IRI, Trade Promotions, Sales Plan, ERP, Project Management, PowerPoint, Microsoft Word, HTML, SharePoint Designer, Brand Management, National Accounts, Consumer Goods, Competitive Analysis, Product Innovation, Business Insights, Corporate Communications, Mobile Devices, Dreamweaver, Expressions Web, Sales, Sales Operations, Retail, Marketing Strategy, Tableau
Education
Davenport University 2010 — 2014
Bachelor's degree, Business Administration and Management, General
Davenport University
Bachelor's Degree, BBA Donald W. Maine College of Business
CITGO Petroleum March 2013 - Present
AT&T February 2012 - March 2013
Detroit Receiving Hospital February 2007 - November 2010
detroit police department 2007 - 2009
St. John Detroit Riverview Hospital January 2003 - February 2007
Education
Davenport University 2005 — 2007
BBA, Business Administration
Davenport UniversityHealth Insurance 2002 — 2007
Associate's degree, Business Administration and Management, General
Davenport UniversityHealth Insurance 2002 — 2007
Bachelor's degreeABA, Health/Health Care Administration/Management
Davenport University Health Services 2003 — 2005
Associate of Business, Insurance Claims Management
Intercare Community Health Network April 2012 - Present
Lakeland Regional Health System July 2011 - April 2012
AT&T April 2001 - April 2010
Skills
Networking, Security, Software Documentation, Routers, Troubleshooting, Epic Systems, Cisco Technologies, Integration, Telecommunications, EHR, Wireless Networking, Project Management, Software Installation, Disaster Recovery, Windows, System Administration, Network Security, Training, WAN, NextGen, Process Improvement, IT Strategy, Linux, Testing, Switches, Virtualization, Team Leadership, Healthcare Information..., System Deployment, Visio, Program Management, Access, Crystal Reports, Analysis, Network Design, VMware, Data Center, Information Technology, PMP, VoIP, Project Planning, HIPAA, Technical Support, Team Building, SAN, SharePoint, SQL, LAN-WAN, TCP/IP, VPN
Education
Lansing Community College 2011 — 2011
EHR Implementation Support Specialist, Electronic Health Records Implementation
Davenport University 2010 — 2010
CCNA, Information Technology Healthcare
Gourmet International July 2012 - Present
AT&T March 2001 - September 2010
Skills
Cost Reporting, Process Improvement, Accounts Receivable, General Ledger, Budget Forecasts, Risk Analysis, Bank Reconciliation, Presentation Development, Account Reconciliation, Internal Audit, Financial Forecasting
Education
Davenport University 2010 — 2014
Current Student - Senior, Accounting and Finance
IBM 1999 - Present
AT&T 1986 - 1999
Skills
Content Management, Webmaster Services, Competitive Intelligence, Contract Management, Market Intelligence, Market Research, Primary Research, Vendor Management, Management, Sales Enablement, Segmentation, Competitive Analysis, Marketing Communications, Analytics, Marketing, Qualitative Research, Market Analysis, Customer Insight, Marketing Research, Go-to-market Strategy, Business Intelligence, Business Analytics
Education
Davidson College
BA, French
University of North Carolina at Chapel Hill
MS, Library & Information Science
AT&T May 2000 - Present
DeCarlo, Paternite and Associates December 1998 - March 2000
ABB April 1994 - December 1998
Parker Hannifin February 1986 - April 1994
Skills
MPLS, Account Management, VoIP, Telecommunications, Managed Services, Solution Selling, Unified Communications, Direct Sales, T1, Data Center, Management, IP, CRM, Network Design, Network Architecture, Cloud Computing, Networking, Routers, Cisco Technologies, Enterprise Software, LAN-WAN, Hardware, Call Centers, Wireless, Vendor Management, SIP, Ethernet, Co-location, Network Security, WAN, Telephony, Pre-sales, SaaS, Sales, Professional Services, Disaster Recovery
Education
David N. Myers University 1976 — 1980
Bachelor of Science (BS), Accounting
SLG Millenium Group February 2015 - Present
AT&T August 2014 - January 2015
Atchley & Associates, LLP January 2014 - August 2014
Dell, Inc August 2011 - December 2013
Dell February 2007 - August 2011
PricewaterhouseCoopers LLP January 2003 - December 2005
Skills
Tax, Accounting, Financial Reporting, Sarbanes-Oxley Act, Auditing, Internal Controls, Financial Accounting, Financial Analysis, US GAAP, General Ledger, IFRS, Internal Audit, Account Reconciliation, GAAP, Managerial Finance, Accounts Receivable, Accounts Payable, Variance Analysis, Consolidation, Forecasting, Financial Audits, Fixed Assets, Mergers & Acquisitions, Tax Preparation, Financial Statements, Revenue Recognition, Sarbanes-Oxley, Hyperion Enterprise, External Audit, QuickBooks, Tax Law, Tax Accounting
Education
University of Phoenix 2007 — 2009
Masters, Accounting
Davenport University 2003 — 2005
Bachelor of Applied Science (BASc), Accounting
University of Central Oklahoma August 2008 - Present
Celestica 2002 - 2005
Lucent Technologies 1996 - 2002
Alcatel-Lucent 1999 - 2001
AT&T 1985 - 1996
Education
University of Central Oklahoma 2005 — 2008
M. A., Creative Writing
Purdue University 1991 — 1993
M. S., Industrial Engineering
Davidson College 1978 — 1982
B. S., Physics
AT&T Mobility November 2007 - Present
AT&T September 1999 - October 2007
Education
University of South Carolina - Darla Moore School of Business 1990 — 1992
Davidson College 1981 — 1985
B.A., French
TPC Wire & Cable October 2009 - Present
US Communications and Electric, Inc. June 2007 - June 2009
AT&T February 2004 - June 2007
Anixter, Inc. 1986 - 1998
Skills
New Business Development, VoIP, Account Management, Mobile Computing, Telecommunications, Business Development, Lead Generation, Manufacturing, Managed Services, SaaS, Unified Communications, Sales, Selling, Team Leadership, Sales Management, Wireless, Strategic Planning, Training, Contract Negotiation, Forecasting, Customer Retention, Fiber Optics, Networking, Product Management, Solution Selling, Leadership, Cabling, Salesforce.com, Sales Process, Cold Calling, Key Account Management, B2B, Professional Services, Direct Sales, Sales Operations, Public Speaking, Business Planning, Strategic Partnerships, Team Building, CRM, Product Development, International Sales, Pricing, Product Launch, Sales Presentations, Channel Partners, Customer Satisfaction, Negotiation, Product Marketing, Key Account Development
Education
David N. Myers University 1979 — 1983
Bachelor of Science, Marketing
Cox Communications June 2011 - Present
AT&T November 2009 - January 2011
Deloitte December 2002 - December 2008
Skills
Content Management, SharePoint, Information Management, Knowledge Management, Business Process..., Business Analysis, Business Process, Project Management
Education
The University of Georgia 2012 — 2014
Master's in Human Resources & Organization Development
Davidson College 1997 — 2001
Collabera - AT&T Contractor July 2009 - October 2009
Collabera - AT&T Contractor July 2008 - December 2008
AT&T April 2007 - June 2008
BullsEye Telecom August 2006 - April 2007
LDMI-Talk America August 2004 - June 2006
LDMI May 2004 - August 2004
LDMI April 2003 - May 2004
Global Crossing May 2000 - September 2002
Global Crossing December 1999 - May 2000
Global Crossing September 1998 - December 1999
Education
Davenport University
Bachelor's Degree; 2011, Business Management
B-Type Leadership May 2015 - Present
Fifth Third Bank November 2012 - Present
AT&T July 2002 - November 2012
Skills
Performance Management, Media Relations, Staff Development, Personal Development, Individual Development, Sales Management, Sales, Sales Process, Sales Operations, Sales Presentations, Business Analysis, Problem Solving, Communication, Strategic Planning, Strategic Communications, Technology, Mobile Technology, Customer Service, Customer Service..., Customer Retention, Customer Satisfaction, Leadership, Leadership Development, Management, Retail, Team Building, Training, Wireless
Education
Davenport University
State Farm Insurance July 2012 - Present
AT&T April 2010 - June 2012
AT&T January 2005 - April 2010
AT&T September 2003 - January 2005
AT&T May 2000 - September 2003
Skills
Direct Sales, Sales Management, Account Management, Cold Calling, Salesforce.com, B2B, Lead Generation, Sales, Sales Process, Selling, Solution Selling, New Business Development, Marketing Strategy, Sales Presentations, Customer Retention
Education
Davenport University 1992 — 1996
Bachelor, Business Administration
Herman Miller June 1996 - Present
Herman Miller July 1996 - Present
Herman Miller 2001 - 2015
Herman Miller 2001 - 2015
AT&T 1990 - 2000
Skills
PMI, Project Management, IT Strategy, Telecommunications, IT Management, Disaster Recovery, SharePoint, Vendor Management, Data Center, MS Project, Team Leadership, Change Management, Integration, Project Planning, Process Improvement, PMP, Windows Server, Business Process, Business Process..., Cross-functional Team..., Program Management, Management, IT Service Management, Team Building, Business Analysis, Leadership, Strategic Planning
Education
Davenport University
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Tutor.com January 2014 - Present
Ferndale Public Schools August 2012 - Present
Colorado Technical University April 2008 - November 2010
AT&T September 1999 - September 2007
The Detroit News March 1999 - July 2000
Davenport University July 1996 - January 1999
Skills
Customer Service, Training, Visio, Call Center, Leadership, Troubleshooting, Customer Satisfaction, Software Documentation, Customer Retention, Networking, Writing, Creative Writing, Report Writing, Speech Writing, E-Learning, Call Centers, Editing, PowerPoint, Public Relations, Research, Policy, Social Networking
Education
Northcentral University 2011 — 2017
Doctorate, Education with a focus in E-Learning
University of Phoenix 2005 — 2005
Masters, Organizational Leadership
Davenport University 1996 — 1999
Bachelors, General Management & Office Administration
AT&T February 2003 - Present
AT&T February 2003 - January 2007
MCI/Worldcom 1997 - 2002
C2 Communications 1993 - 1995
EqualNet 1993 - 1995
Lucas Engineering & Systems 1993 - 1995
Skills
Managed Services, Marketing, Solution Selling, Sales, MPLS, Leadership, Telecommunications, Call Centers, VoIP, Unified Communications, Direct Sales, T1
Education
David N. Myers University 1972 — 1974
Notre Dame High School 1968 — 1972
Graduate, Business
AT&T December 2012 - Present
MELZ March 2014 - 2014
AT&T August 2000 - November 2012
Roscor Corporation June 1998 - August 2000
K-line Industries November 1995 - June 1998
Midwest Communications, Inc 1984 - 1990
Skills
Video, Electronics, Avid, Video Conferencing, IPTV, Streaming Media, Sound, Broadcast Television, Satellite, Digital Video, Broadcast, Camera, Mobile Devices, Manufacturing, VOD, Video Production
Education
Davenport University 1996 — 2000
Bachelor, Business Adninistration
Lake Michigan College 1966 — 1969
associates, electrical & electronics
sturgis
AT&T January 2007 - Present
BellSouth Business February 1999 - December 2006
Education
Davidson College 1990 — 1994
Bachelor of Science, Mathematics
AT&T January 2014 - Present
AT&T August 2012 - December 2013
AT&T January 2009 - August 2012
AT&T March 2007 - December 2008
AT&T January 2006 - March 2007
SBC January 2005 - January 2006
SBC July 2003 - January 2005
CenturyTel 2000 - March 2003
US Xchange 1998 - 1999
Skills
Account Management, Cisco Technologies, Cloud Computing, Co-location, Coaching, Cold Calling, Direct Sales, Data Center, DSL, Disaster Recovery, IP, Ethernet, Frame Relay, MPLS, Managed Services, Mobile Devices, Management, Networking, Network Design, Network Architecture, New Business Development, Pre-sales, Project Management, SIP, Product Management, Sales, SaaS, Sales Engineering, Sales Management, Sales Process, Start-ups, Solution Selling, Sales Operations, T1, Team Leadership, Telecommunications, Training, Telephony, Unified Communications, VoIP, WAN, Virtualization, Wireless
Education
Davenport University 1993 — 1995
Business, Computer
Grand Valley State University 1991 — 1993
Business Management
AEL Span October 2009 - Present
Hayes Lemmerz International January 2004 - November 2008
Hayes Lemmerz Internationl, Inc. 2005 - 2008
AT&T November 1997 - June 2004
AT&T August 1986 - November 1997
Skills
Process Improvement, Deferred Compensation, Training, HRIS
Education
Davenport University 1995 — 2001
Associates, Business Management
JHP Fasteners, Inc. February 2015 - Present
Dematic March 2006 - January 2015
AT&T May 2005 - March 2006
Siemens Dematic April 2004 - May 2005
Siemens Dematic September 2000 - April 2004
Mannesmann Dematic Rapistan Systems June 1999 - August 2000
Rapistan Demag July 1996 - May 1999
Rapistan July 1992 - May 1996
Rapistan July 1990 - June 1992
Skills
Supply Chain, Purchasing, Logistics, Negotiation, Supply Chain Management, Strategic Sourcing, Program Management, MRP, Supply Management, Procurement, Strategy, Continuous Improvement, Global Sourcing, Material Handling, Lean Manufacturing, Manufacturing, Warehousing, SAP, Process Improvement, Warehouse Management, Materials Management, Contract Management, Operations Management, Pricing, Project Planning, Supply Chain..., 5S, Inventory Management, Contract Negotiation, Production Planning, Six Sigma, Kaizen, Sourcing, ERP, Cross-functional Team..., Kanban, Supplier Development, Forecasting
Education
Davenport University 1992 — 1994
Bachelors, Business Adminstration
AT&T February 2011 - Present
Sprint Nextel February 2000 - April 2009
Camden Property Trust August 1995 - February 2000
Skills
Wireless, Sales, Marketing, Training, Management, Solution Selling, B2B, Salesforce.com, Direct Sales, Leadership, Account Management, Team Building, Telecommunications, Unified Communications, Customer Retention, SaaS, Customer Satisfaction, Sales Management, Mobile Devices, New Business Development, Recruiting, Sales Operations, Strategic Partnerships, Selling, Cold Calling, Business Development, Cross-functional Team..., Managed Services, Sales Process
Education
Rollins College - Crummer Graduate School of Business 2005 — 2006
MBA, Masters of Business Administration
Davenport University 1991 — 1994
Bachelor, Marketing & Sales
Ravenna High School 1987 — 1991
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
VMware December 2013 - Present
AT&T January 2013 - December 2013
AT&T July 2012 - January 2013
AT&T January 2010 - July 2012
Skills
Cloud Computing, Managed Services, SaaS, Solution Selling, Unified Communications, VoIP, Telecommunications, Direct Sales, Account Management, LAN-WAN, Sales Operations, Sales, Sales Process, Enterprise Software, Telephony, Program Management, Co-location
Education
Davenport University
Bachelor of Science, Information Technology and Security
Oakland Community College
Associates Degree, Criminal Justice
BullsEye Telecom November 2010 - Present
Management Ventures August 2005 - November 2010
LDMI Telecommunications Inc 2002 - 2005
AT&T April 2000 - February 2002
Skills
Customer Service, Social Media, Team Building, Leadership, Strategic Planning, Management, Training, Social Media Marketing, Strategy, Customer Satisfaction, Employee Relations, Leadership Development, Team Leadership, Coaching, Operations Management, Sales Management, Telecommunications, Sales, Project Management, Call Centers, Program Management, Start-ups, Call Center, Account Management, Marketing, Call Center Development, Nonprofits, Microsoft Excel, Microsoft Office, Staff Development, Fundraising, New Business Development, Process Improvement, Product Management, Telemarketing, Event Planning, Public Speaking, Social Networking, Public Relations, System Administration
Education
Davenport University 2000 — 2002
Business Administration and Management, General
Cass Technical High School 1985 — 1989
Diploma , Business Administration and Management, General
Arts Association in Newton County March 2001 - Present
Newton County Chamber of Commerce January 2006 - January 2007
Bank South January 1987 - July 1989
Bank South January 1987 - July 1989
AT&T July 1983 - August 1986
Skills
Fundraising, Community Development, Program Development, Non-profits, Public Speaking, Community Outreach, Volunteer Management, Grant Writing, Strategic Planning, Leadership Development, Strategy, Management, Marketing, Nonprofits, Program Evaluation, Grants, Public Policy, Strategic Communications, Leadership, Staff Development, Training, Media Relations, Budgets, Program Management, Organizational..., Youth Development, Proposal Writing, Editing, Team Building, Social Networking, Social Media Marketing, Coaching, Teaching, Event Management, Non-profit..., Policy, Small Business, Non-profit Board..., Workshop Facilitation, Performing Arts, Arts Administration, Press Releases, Dance, Singing
Education
Davidson College 1979 — 1983
B.A., History
Ellucian October 2010 - Present
Yeo & Yeo Computer Consulting, LLC August 2007 - October 2010
AT&T August 2003 - April 2007
US Army July 1989 - April 1993
Skills
Switches, Networking, Cisco Technologies, VMware, Security, Windows Server, DNS, Network Security, Windows 7, Computer Hardware, Troubleshooting, CompTIA, Network Administration, Disaster Recovery, Data Center, WAN, Firewalls, Active Directory, VPN, Servers, Microsoft Exchange, TCP/IP, CCNA
Education
Davenport University 1999 — 2001
Computer Networking
Cactus Media November 2013 - Present
Tetcom, LLC September 2011 - November 2013
AT&T April 1979 - February 2009
Skills
Microsoft Office, Nonprofits, Telecommunications, Customer Service, Call Center, Outlook, Community Outreach, Management, Training, Call Centers, Leadership, Microsoft Word, Team Building, Strategic Planning, Event Planning, Program Management, Public Speaking, Microsoft Excel, Budgets, Project Management, Government, PowerPoint, Event Management, Human Resources
Education
Davenport University 2013 — 2016
Human Resources Management/Personnel Administration, General
Marygrove College 2009 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Over 3.1
Lewis College of Business 1990 — 1994
Associate of Arts (A.A.), Computer and Information Sciences, General, Cum Laude'
AT&T Customer Service Provisioning AdvisorMinacs/OnStar for General MotorsJanuary 2014 - Present
Education
Davenport University 2006 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3
Cleveland Metropolitan School District October 2014 - Present
Ohio Savings Bank September 2011 - November 2014
FedEx Office June 2010 - August 2011
AT&T June 2009 - April 2010
Skills
Direct Sales, Long Distance, Solution Selling, Cold Calling, Co-location, Managed Services, Sales Process, Unified Communications, Account Management, Wireless, Sales, Banking, Training, Customer Service, Employee Training, Team Building, Relationship Management, Retail, Time Management, Coaching, Building Relationships, Leadership Development, Loans, Leadership, Microsoft Office, Customer Satisfaction, Team Leadership, Management, Microsoft Word, Social Networking, Community Outreach, PowerPoint, Social Media
Education
Walden University 2011 — 2013
Master's degree, Educational Leadership and Administration, General
David N. Myers University 2002 — 2006
Bachelors, Criminal Justice
AT&T October 1996 - Present
University of Phoenix January 2013 - Present
Lansing Community College January 2011 - Present
Cleary University 2006 - Present
J&R Group, LLC February 2005 - June 2008
Skills
Coaching, Strategic Planning, Team Building, Higher Education, Process Improvement, Telecommunications, Teaching, Team Leadership, Training, Leadership, Change Management, Six Sigma, Budgets, Project Management, Leadership Development, Customer Service, Management
Education
Davenport University 2004 — 2006
Master of Business Administration (MBA), Strategic Management, 3.85
Davenport University 2000 — 2004
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.8
Robert Morris University - Illinois 1999 — 2001
Associate of Arts and Sciences (AAS), Business Administration and Management, General, 3.94
Bartech Group December 2008 - February 2009
AT&T December 2001 - December 2006
CINGULAR WIRELESS July 1999 - December 2001
AMERITECH CELLULAR SERVICES December 1996 - July 1999
Skills
Call Center, Customer Satisfaction, Telecommunications, Call Centers, Customer Service, Customer Experience, Customer Retention, Accounts Receivable, Avaya, Oral & Written..., Teamwork, Motivated self-starter, Communication Skills, High Level Of..., Microsoft Word, Microsoft Excel, Outlook, Windows, Internet, CRM databases
Education
Davenport University 1997 — 2001
Bachelor of Business Administration (BBA), Business Administration and Management, General, GPA: 2.6
AT&T September 1978 - November 2010
Skills
Management, Telecommunications
Education
David N. Myers University
Bachelor of Arts, General Business Administration
Plastic Surgery Associates, PC May 2015 - Present
Spectrum Health October 2014 - May 2015
AT&T November 2008 - September 2014
AT&T November 2008 - September 2014
Liberty Tax Service December 2007 - August 2008
Uccellos Sports Bar June 2006 - November 2007
Skills
interpersonal..., Time Management, Sales Process, Customer Service, Problem Solving, Sales Operations, Inventory, Cashiering, Microsoft Excel, Microsoft Word, PowerPoint, Payments, Creative Solutions, Listening to customers, Phone Etiquette, Windows Mobile, Android, Cellular Communications, Sales, Customer Retention, Quotas, Interpersonal..., Customer Satisfaction, Direct Sales, Customer Experience, Wireless, Telecommunications, Retail, Account Management
Education
Davenport University 2011 — 2013
Masters, MBA
Davenport University 2006 — 2008
Bachelor, Marketing and Promotions
Grand Rapids Community College 2004 — 2006
associates degree, business
Rockford High School 1996 — 2004
Aggressive Investments January 2007 - Present
Dominating Debt January 2007 - Present
7 Mile Publishing and Production 2014 - 2014
The Auto Club Group January 2010 - 2012
Comcast August 2008 - April 2010
AT&T January 1988 - December 2005
Skills
Management Consulting, Strategic Planning, Business Strategy, Coaching, Change Management, Project Management, Executive Coaching, Leadership Development, Marketing Strategy, Business Planning, Team Building, New Business Development, Public Speaking, Small Business, Organizational...
Education
BIBLE TRAINING COLLEGE 2007 — 2008
Davenport University-Eastern Region 1999 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
School of Aviation and Electronics 2000 — 2002
Fiber Optics Certifications
Pershing High School
ComDoc, Inc. February 2013 - Present
AT&T May 2008 - June 2010
AT&T May 2003 - May 2008
Skills
Billing Systems, Office Administration, Microsoft Office, sales support, Small Project Management, Cash Management, Accounts Receivable, Sales Operations, Customer Satisfaction, Management, New Business Development, Salesforce.com, Team Building, Microsoft Excel, Operations Management, Customer Service, Cold Calling, Direct Sales, Sales, Account Management
Education
Jones International University 2008 — 2010
MBA in Finance
David N. Myers University 2000 — 2005
Bachelor's in Accounting
AT&T August 2012 - Present
AT&T October 1987 - Present
Skills
Telecommunications, VoIP, Project Management, Management, Client Relations
Education
Davenport University 1991 — 1993
Business Management
AT&T November 1995 - Present
Fiserv, Inc. 1990 - November 1995
DFCU Financial 1982 - 1990
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching
Education
Davenport University
Bachelor's Degree, Business Administration and Management, General
selective image consultants Cosmetologist - Non Surgical Hair ReplacementCustomer Service, Lead Billing Specialist
AT&T June 1990 - December 2004
AirTran Airways November 2002 - May 2004
Skills
Skin Care, Cosmetics, Beauty Industry, Marketing Strategy, Small Business, Entrepreneurship, Weddings, Marketing, Social Media, Advertising
Education
Darton College 2011 — 2014
Associate's degree, Paralegal ( Employment Law, Real Estate)
Lake Michigan College Assistant Office ManagerGM & Sons, Inc.September 2009 - March 2011
AT&T January 1998 - September 2009
Education
Davenport University 2003 — 2010
MBA, Strategic Management
Sweet Baby Pet Care April 2010 - Present
AT&T March 1972 - June 2007
Skills
Condos
Education
Davenport University
Bachelor, International Business
LEGACY MODEL & TALENT AGENCY 2009 - Present
MACY'S 2000 - Present
Connie Y. Ford 2000 - Present
Connie Y. Ford 2000 - Present
AT&T 2000 - 2009
Skills
Call Center, Telecommunications, Customer Service, Customer Satisfaction, Direct Sales, Troubleshooting, Training, Microsoft Office, Call Centers, Leadership, Management, Public Speaking, Team Building, Team Leadership, Program Management, Nonprofits, Project Management, Strategic Planning, Microsoft Excel, Event Planning
Education
Lansing Community College 1994 — 1997
Business, Legal Assistant/Para-Legal
Davenport University 1990 — 1992
Business Management
Western Michigan University
Liberal Arts, Communications
Cadillac Travel September 2001 - Present
AT&T December 2009 - February 2010
Skills
Social Media, Marketing Communications, Marketing, Microsoft Office, Event Planning, Public Relations, Project Management, Strategic Planning, PowerPoint, Public Speaking, Microsoft Excel, Non-profits, Customer Service, Microsoft Word, Advertising
Education
Walsh College of Accountancy and Business Administration 2012 — 2015
Master of Business Administration (M.B.A.), International Business
Davenport University 2011 — 2012
Master of Business Administration (MBA), International Business, 3.8
Davenport University 2008 — 2010
BA, International business, 3.0
Precision Real Estate 2003 - Present
General Dynamics Information Technology March 2013 - May 2014
Kineticom June 2012 - March 2013
AT&T May 2007 - November 2008
Lucent Technologies/Tyco International November 1996 - April 2007
Skills
Software Documentation, Project Management, Access, Leadership, PowerPoint, Accounting, Accounts Payable, Wireless, Microsoft Excel, Microsoft Word, Troubleshooting, Auditing, Microsoft Office, Outlook, Accounts Receivable, Fiber Optics, Team Leadership, Field Installation, Equipment Installation, Power Distribution, Telecommunications..., Financial Accounting, Financial Reporting, Backhaul, Client Intake, DC Power, Telecommunications..., Management, Program Management, Telecommunications, Project Planning, Vendor Management, Networking
Education
Thomas M. Cooley Law School 2012 — 2016
(pursuing) Juris Doctor (J.D.), General Studies
Davenport University 2009 — 2012
BBA, Accounting
irs April 2011 - Present
Federal Government April 2011 - Present
AT&T August 2001 - June 2008
Skills
Information Assurance, Disaster Recovery, Software Documentation
Education
Jones International University 2012 — 2014
Master's Degree, computer security, 3.5
Davenport University 2001 — 2009
Bachelor of Applied Science (B.A.Sc.), computer information programming
national institute of technology 1997 — 1998
Associate's degree, electronic and computer technology
AT&T October 2003 - Present
AT&T (SBC Advanced Solutions, Inc.) March 2002 - October 2003
AT&T (SBC Advanced Solutions, Inc.) March 2000 - March 2002
Bank One Corporation March 1997 - March 2000
Skills
Vendor Management, Call Center Quality..., Technical Documentation, Computer Hardware..., Windows, Microsoft Office, iDevice Troubleshooting, Apple iOS, Wireless, Software Installation, Problem Solving, Customer Service, Training & Development, Six Sigma, Troubleshooting, Management, Networking
Education
Davenport University 1996 — 2002
Bachelor of Business Administration (B.B.A.)
Cass Technical High School 1989 — 1993
Frontier Communications August 2012 - Present
AT&T January 2008 - June 2012
National Heritage Academies January 2005 - June 2007
Metron Integrated Health Systems 2007 - 2007
ALTL, Inc. 2002 - 2004
Martin Transportation Systems Inc 2000 - 2002
Acton Institute 1997 - 2000
Skills
Telecommunications, Microsoft Excel, Management, Budgets, Accounting, Access, Business Analysis, Forecasting, Microsoft Office, Analysis, Project Management, Process Improvement, Strategic Planning, Call Centers, Sales, Leadership
Education
Davenport University
Bachelor of Business Administration (BBA), Accounting
AT&T January 2008 - Present
Skills
Account Management, Call Centers, Direct Sales, Sales Operations, Telecommunications, Sales, Sales Process, Team Leadership, Cold Calling
Education
Davenport University
Bachelor of Applied Science (B.A.Sc.), Paralegal Studies
AT&T July 1976 - March 2010
AT&T 1976 - 2010
Education
David N. Myers University
Associate of Science (A.S.), Business Administration and Management
AT&T Mobility May 2008 - Present
AT&T March 2006 - May 2008
AT&T Global Services September 1992 - August 1997
Skills
Creative Writing, Project Management, Project Coordination, Typing, Computer Proficiency, Management, Time Management, Finance, Negotiation, Customer Satisfaction, Budgets, Customer Service, Telecommunications
Education
Davenport University 1999 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Dorsey Business Schools-Southgate 1986 — 1988
Associate's degree, Medical Transcription/Transcriptionist
AT&T March 1999 - Present
AT&T March 1999 - Present
Education
Darton College 1999 — 2001
Early Childhood Education and Teaching
AT&T December 1985 - Present
Wayne County Probate Court June 1984 - September 1985
Education
Redford High School, Detroit MI 1999 — 2001
Comcast October 2012 - Present
Support Marketing Group September 2011 - May 2012
AT&T August 2009 - June 2011
Education
Hondros College
Life & Health Insurance / Real Estate
David N. Myers University
Associate's degree, Business, Management, Marketing, and Related Support Services
Self-employed February 2005 - Present
AT&T February 2011 - April 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Small Business, Mac, Internet, Data Entry, Restaurants, Customer Retention, Retail, Mediation, 10 Key, Social Media, Theatre, Youth Mentoring, Office Administration
Education
Davenport University 2011 — 2012
Certificate, Health & Information Technology
Everest Institute-Southfield 2010 — 2011
Certificate, Medical/Clinical Assistant, A
AT&T February 2003 - Present
Comcast Cable April 2003 - February 2008
Skills
Telecommunications, Network Security
Education
Davenport University 2005 — 2007
network security
Northern Michigan University 1993 — 1995
Telecommunications Technology/Technician
AT&T July 2013 - Present
Experis January 2001 - July 2013
Cambridge Industries, Inc. January 1999 - January 2001
Skills
Financial Accounting, Auditing, Financial Reporting, Account Reconciliation, Accounts Payable, Accounts Receivable
Education
Keller Graduate School of Management of DeVry University 2005 — 2007
Master of Business Administration (MBA), Business Administration – Accounting and Financial Management
Davenport University 1990 — 1995
Bachelor of Business Administration (BBA), Accounting