AT&T Company
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82,295 AT&T employees in database. Find out everything there's to know about AT&T employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
AT&T Employees
AT&T January 2000 - December 2014
Southwestern Bell Telephone Company August 1997 - January 2000
Skills
VoIP, Troubleshooting, Telecommunications, Technical Support, Call Centers, LAN-WAN, Customer Satisfaction, Computer Hardware, DSL, Wireless Networking, Cabling, Telephony, Computer Network..., WAN, Software Installation, Customer Experience, Ethernet, IP, Switches, Routers, Network Design, TCP/IP, Team Leadership, Hardware, Infrastructure, Network Administration, Broadband, Uverse, POTS - Telephone Service, Mathematics, Wireless, Windows 7, Customer Service, Networking, Mobile Devices, Data Center, Sales, Microsoft Office, Microsoft Excel, Microsoft Word, Cat5e, Cat6, Cisco Technologies, Cisco Routers
Education
North Lake College
Currently Working on A+, PC Pro, and CISCO Certifications, Computer and Information Sciences and Support Services, 4.0
Eastfield College 2012 — 2013
TKT Electronics Certification, TKT Certification for AT&T, GPA 4.0
Pace University-Pleasantville/Briarcliff Campus 2002 — 2002
NACTEL Telecommunications Degree, Associates of Science in Applied Informaton Technology, GPA 3.43
The University of Texas at Arlington 1999 — 2000
Electrical, Electronic and Communications Engineering Technology/Technician
Del Mar College 1996 — 1996
Associate's Degree, Pre-engineering, GPA 3.67
Del Mar College 1991 — 1992
Pre-Engineering, GPA 3.67
W.B. Ray High School 1987 — 1991
High School, Honors, GPA 90
InterContinental Hotels Group (IHG) February 2015 - Present
The Home Depot December 2013 - Present
Fidelity National Information Services November 2012 - December 2013
AT&T October 2007 - November 2012
Given Imaging 2007 - 2008
Bluewave March 2006 - October 2007
RBS Lynk May 2000 - April 2006
Skills
VMware, Disaster Recovery, Network Security, Security, Cisco Technologies, Active Directory, CCNA, CISSP, Computer Security, Computer Hardware, Data Center, DNS, Firewalls, IT Management, Hardware, IT Service Management, Information Security, Information Security..., Integration, Juniper, Leadership, Management, Network Administration, Networking, Routers, Servers, Switches, TCP/IP, Technical Support, Testing, Troubleshooting, VPN, Virtualization, VoIP, Infrastructure, Windows Server, System Administration, Cloud Computing, Telecommunications, Strategy, Consulting
Education
Dekalb Community College 2001 — 2003
Home Based Office September 2014 - Present
Carousel Industries March 2006 - August 2014
CWIN March 2002 - March 2006
Avaya October 2000 - March 2002
Guoxin Lucent Technologies Network Technologies Co., Ltd. October 1996 - October 2000
AT&T January 1984 - September 1996
Skills
Avaya, Unified Communications, SIP, Telephony, Network Design, IP, Ethernet, Telecommunications, LAN-WAN, Switches, Wireless, Integration, Data Center, Troubleshooting, Consulting, VoIP, Avaya Technologies, Managed Services, Call Centers, Solution Selling
Education
Dekalb Community College 1964 — 1965
AT&T February 2014 - Present
AT&T September 2011 - January 2014
The Results Companies February 2011 - September 2011
Robstown Police Department September 2005 - November 2010
Skills
Business Communications, Business Networking, Business-to-Business..., Sales, Customer Retention, Sales Presentations, Building Relationships, Cold Calling, Direct Sales, Leadership
Education
Del Mar College 2006 — 2007
Police Science
Alvarez Business Consultants June 2014 - Present
AT&T September 2005 - December 2013
AT&T August 2002 - September 2005
Southwestern Bell Telephone Company/SBC January 1980 - July 2002
Skills
Public Policy, Lobbying, Government, Leadership, Customer Service, Social Networking, Problem Solving, Management, Contract Negotiation, Business Development, Recruiting, Training, Organization, Nonprofits, Microsoft Excel, Office Management, Microsoft Word, Event Management, Employee Benefits, Entertainment, E-Learning, PowerPoint, Hospitality, Events, Analytical Methods..., Public Speaking, Strategic Planning
Education
Texas A&M University-Corpus Christi 2009 — 2012
Bachelor of Science (BS), Occupational Training & Development
Del Mar College 1986 — 1995
AA, Education
All Companies 1985 - Present
All Companies 1985 - Present
All Saints' Episcopal School September 2013 - Present
AT&T August 2007 - January 2013
Comcast 1985 - 2003
Skills
Project Management, Budget Controls, Supervision of..., Quality Assurance, Scheduling, Safety, Customer Relations, Computer Literacy, RF Engineering, Cisco IOS, Networking, Cisco Technologies, Telecommunications, CCNA, Wireless, Troubleshooting, WAN, Computer Network..., Call Centers, Customer Service, VoIP, LAN-WAN
Education
Tarrant County College
Cisco CCNA
Delaware Technical and Community College-Stanton-Wilmington
East Stroudsburg University September 2012 - Present
AT&T June 2010 - May 2012
Skills
Principles of Management, Marketing, Finance, Accounting, Customer Service..., Economics, General Management, Management
Education
East Stroudsburg University of Pennsylvania 2011 — 2014
Delaware County Community College 2010 — 2011
Business Management
Upper Darby High School 2006 — 2010
High School Diploma, 12 th
AT&T 1967 - Present
AT&T Communications July 1967 - March 2010
Skills
Telecommunications, Wireless, IP, MPLS, Managed Services, Unified Communications, Ethernet, T1
Education
Del Mar College
Bachelor's degree, Interdisciplinary Studies
AT&T 2001 - Present
AT&T 2000 - 2001
AT&T 1997 - 2000
Skills
Cloud Computing, Data Center, Managed Services, Telecommunications, Vendor Management, Program Management, Co-location, Cross-functional Team..., Team Building, Contract Negotiation, Team Leadership, Strategic Planning
Education
Southern Polytechnic State University 1981 — 1983
Bachelor of Applied Science (B.A.Sc.), Electrical Engineering Technology
Dekalb Technical College 1979 — 1980
Electro-Mechanical Technology
AT&T December 2012 - Present
YP.com / AT&T June 2012 - December 2012
AT&T Advertising Solution January 1991 - May 2012
Bell South Advertising & Pub May 1984 - December 1990
Manfer Grading Co January 1982 - May 1984
Raybestos Brake Systems 1977 - 1982
Dodge (Division of Reliance Electric) January 1971 - June 1976
Night & Day Beauty Salon January 1967 - January 1971
Skills
Vendor Management, Product Management, Solution Selling, B2B, Cold Calling, Sales Process, Sales Management, Social Media Marketing, Sales Presentations, Account Management, Direct Sales, Salesforce.com, Online Advertising, Sales, Digital Marketing, Management, Customer Retention, Lead Generation, Sales Operations, Marketing Strategy, Marketing, Direct Marketing, Customer Service, Team Building, Advertising, New Business Development, Leadership, Advertising Sales, Telecommunications, Customer Satisfaction, Online Marketing, Social Media
Education
Dekalb Community College 1982 — 1984
Associates Degree Business Administration, Business Administration and Management, General
Northeast Beauty College Tucker Ga 1967 — 1969
Beautician license, Hair Styling/Stylist and Hair Design
AT&T 2013 - 2015
Milk House Farm May 2012 - September 2012
Wegmans Food Markets October 2004 - September 2011
Delaware Valley College May 2011 - August 2011
Whipple Farms June 2010 - September 2010
Skills
Customer Service, Computer Proficiency, Data Management, Agricultural Machinery, Sustainable Agriculture, Integrated Pest..., Pesticide Application, Crop Protection, Food Safety, Organic Farming, Farm Equipment, Farmers Markets, Poultry, Eggs, Agricultural Production, Cheese, Dependable Team Player, Pruning Techniques, Certified Pesticide..., Record Keeping, Soil Maintenance, Data Organization, Agriculture, Microsoft Office, Sales, Customer Satisfaction, Leadership, Microsoft Word
Education
Delaware Valley College 2010 — 2013
Bachelor of Science (B.S.), Horticulture
Delaware County Community College 2007 — 2009
Associate of Arts (A.A.), Liberal Arts
Comcast Cable December 2014 - Present
Bang Bang Music Group January 2011 - Present
Att December 2000 - August 2014
Skills
Telecommunications, Team Leadership, Customer Service, Customer Experience, Customer Satisfaction, Sales, T1, Customer Retention, Microsoft Word, Microsoft Office, PowerPoint, Call Centers, Call Center, Social Networking, Team Building, VoIP, Management, Networking
Education
Pace University 2011 — 2013
Computer Science
Dekalb Technical College 2000 — 2002
no, Computer Science
NIS September 2015 - Present
SDT November 2013 - August 2014
Talent January 1973 - July 2014
Ansco & Associates, LLC December 2012 - November 2013
AT&T April 2010 - November 2012
COMMUNITY SERVICE EMPLOYMENT August 2005 - April 2010
AT&T October 1985 - August 2005
Skills
Training, Recruiting, Analysis, Team Leadership, Budgets, Public Speaking, Leadership, Management, Time Management, Networking, Customer Service, Coaching, Troubleshooting, Team Building, Strategic Planning, Leadership Development, Team Management, Nonprofits, Marketing, Project Management, Telecommunications, Wireless, Program Management, Project Planning, Process Improvement, Sales
Education
Dekalb Community College 1983 — 1985
NONE, History / English
University of West Georgia 1982 — 1983
NONE, Core
Dunwoody High School 1979 — 1982
DIPLOMA
Lain Paint May 1996 - Present
AT&T March 2010 - October 2013
Vintage Tea, Inc. September 1992 - March 2008
Skills
QuickBooks, Accounting, Payroll, Account Reconciliation, Accounts Receivable
Education
Dekalb Community College 1992 — 1995
Associate of Science (A.S.), Mathematics
Sikorsky Aircraft August 2015 - Present
Boeing April 2014 - Present
Lockheed Martin September 2013 - March 2014
L-3 Vertex Aerospace June 2009 - March 2013
Coffee News® November 2007 - April 2009
AT&T April 2001 - October 2007
FedEx Express August 1999 - April 2001
Skills
Logistics, Materials Management, Telecommunications, IT Operations, Fiber Optics, Customer Service, Customer Retention, Sales, Call Centers, Management, Inventory Control, Warehouse Management, Dispatching, Telephony, Fiber Optic Cable, Wireless Networking, Transportation
Education
Del Mar College 2002 — 2002
Supply Chain Management, Logistics, Materials, and Supply Chain Management
WB Ray High School 1989 — 1993
High School Diploma, HS Diploma
AT&T March 2008 - Present
FT.Sill National bank January 2007 - October 2007
Communications For Research, Inc. May 2006 - November 2006
Skills
Telecommunications, Direct Sales, Sales, Customer Satisfaction, Solution Selling, Account Management, Wireless, Customer Service, Sales Operations, Call Centers, Salesforce.com, Sales Management, Selling, Cold Calling, Managed Services, VoIP, Customer Retention, Customer Experience, Sales Process, Unified Communications
Education
University of Phoenix 2008 — 2010
Associate of Arts (A.A.), Health Information/Medical Records Administration/Administrator
Del Mar College 2003 — 2004
NONE, General Studies
Smart Cycle Toner March 2010 - Present
Publix Super Markets July 2011 - Present
Cartridge World February 2007 - July 2011
AT&T June 2006 - June 2008
Vericor Power Systems June 2004 - January 2006
Kimberly-Clark April 2002 - January 2004
Skills
Team Building, Customer Service, Networking, Entrepreneurship, Sales, Small Business, Direct Sales, Marketing
Education
Southern Polytechnic State University 2006 — 2008
Computer Engineering/Science, In progress, 3.7
Dekalb Community College 2004 — 2004
G.E.D., General Education
The CHUBB Institute 1998 — 1999
Networking, Web-Design, Programming
Numerex Corp. August 1999 - Present
AT&T 1995 - 1996
Skills
Microsoft Excel, Wireless, Product Development, Operations Management, Telecommunications, Team Building, Contract Negotiation, Troubleshooting, Customer Service, Process Improvement, VoIP, Project Planning, Team Leadership, Project Management, Cloud Computing, Sales Operations, Cross-functional Team..., Telematics, Networking, Customer Satisfaction, Start-ups, Product Marketing, Microsoft Word, SIP, Vendor Management, 4G, Change Management, Windows, IP, CDMA, Data Center, Cellular Communications, Call Centers, Disaster Recovery, Program Management, Location Based Services, Mobile Devices, Integration, Account Management, Computer Network..., Negotiation, M2M
Education
Dekalb Community College 1986 — 1988
Radio and Television
Shamrock High School 1980 — 1985
HS diploma
Comcast June 2014 - Present
AT&T January 2012 - December 2013
Ericsson March 2011 - October 2011
AT&T May 2002 - February 2011
mPower January 2000 - April 2002
mPower January 2000 - July 2001
DeKalb Medical 1995 - 2000
Skills
Vendor Management, Wireless, Telecommunications, Process Improvement, Call Center, Project Management, Visio, Troubleshooting, PMP, Customer Satisfaction, Software Documentation, Quality Assurance, Customer Service, Six Sigma, Program Management, Call Centers, Management, Change Management, SDLC, Access, Testing, CRM, Analysis, Leadership, Risk Management, Training, Team Leadership, Cross-functional Team..., Service Delivery, VoIP, Ethernet, Budgets, Switches, Project Planning, MS Project, Integration, Business Analysis, Customer Retention, Networking, Business Process, T1
Education
AT&T
Six Sigma (GREEN BELT)
AT&T
Dekalb Technical College
Computer Information Systems /Programming Specialist
Dekalb Technical College
Nursing Assistant
AT&T August 2015 - Present
AT&T May 2011 - Present
AT&T December 2006 - May 2011
AT&T September 2003 - December 2006
Skills
Team Leadership, Call Centers, Sales, Telecommunications, Project Analysis, Inspiring Teams, Problem Solving, Data Analysis, Lean Management, Scheduling, Process Improvement, Communication, Presentation Skills, At Multitasking, Workflow Management, Quality Assurance, Method Development, Microsoft Office, Procedure Development, Training, Network Troubleshooting, Cable Networks, Start-ups, Customer Satisfaction, Wireless, Customer Service, VoIP, Logistics, Troubleshooting
Education
West Texas A&M University College of Business 2014 — 2015
General Business, Business Administration and Management, General; Computer Information Systems; and Finance
San Antonio College 2006 — 2014
Associate of Arts (A.A.), Business Administration and Management, General
Del Mar College 2011 — 2013
Business Administration and Management, General
Independent Consultant March 2014 - Present
Yoh, A Day & Zimmermann Company February 2014 - March 2014
AT&T February 2013 - June 2013
MMC Group LP April 2011 - June 2012
Ampcus Inc October 2010 - March 2011
TexasOnline (NICUSA) June 2009 - June 2010
BearingPoint January 2008 - June 2009
Bally Technologies 1997 - 2007
Bally Technologies 2004 - 2006
Bally Technologies 2000 - 2004
Skills
Business Analysis, Program Management, SDLC, Requirements Analysis, Process Improvement, Business Process..., Change Management, Agile Methodologies, Software Project..., Project Management, Vendor Management, PMP, Visio, CRM, Requirements Gathering, Telecommunications, Product Management, Business Process, Management, ERP, Software Development, Team Management, Cross-functional Team..., Leadership, Team Leadership, Integration, Project Planning, Security, Unix, Management Consulting, Solution Architecture, IT Strategy, PMO, Quality Assurance, SharePoint
Education
Del Mar College 1982 — 1984
Flour Bluff 1979 — 1982
at&t February 2007 - Present
Self-Employed August 1964 - Present
Delta Air Lines August 1986 - June 1998
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Georgia State University 1978 — 1986
Bachelor of Arts (B.A.), Journalism
Dekalb Technical College 1974 — 1977
Associate of Science (A.S.), Electrical and Electronics Engineering
Time Warner Cable Business Class February 2014 - Present
TelePacific Communications October 2013 - February 2014
AT&T September 2011 - October 2013
Frost National Bank January 2009 - July 2011
Skills
VoIP, Customer Service, Banking, Telecommunications, Managed Services, Sales, Consulting, Networking, Analysis, Account Management, CRM, Call Centers, Cloud Computing, Leadership, Management, Marketing, New Business Development, Solution Selling, Team Building, Vendor Management, Wireless, Strategic Planning, Training, Contract Negotiation, Sales Operations, Team Leadership, Public Speaking, Negotiation, Microsoft Office, Sales Management, Direct Sales, Salesforce.com, Sales Process, Customer Satisfaction, Business Development, Project Management, Customer Retention, Cold Calling, B2B, Unified Communications, Strategic Partnerships, Budgets, Program Management, SaaS, Mobile Devices, Lead Generation, Marketing Strategy, Process Improvement, Project Planning
Education
Del Mar College 2008 — 2010
Calallen High School 1994 — 1996
Diploma
AT&T January 1979 - January 2010
CWA Local 3204 January 2002 - January 2005
Skills
Telecommunications, Wireless, VoIP, MPLS, T1, Long Distance, Call Center, Human Resources, HR Policies, Workplace Safety, Unemployment hearings, FMLA, ADA compliance, Contract Negotiation, MSOC experience, Employee benefits,..., Policy, Call Centers, Telephony, Fundamentals of..., Ethical..., FLSA-Supervisor Review ..., FMLA & LOA-{Family..., Code of Business..., Concepts of Leadership, Labor & Economics, Environmental Health &...
Education
Dekalb Community College 1978 — 1979
Business Administration and Management, General
AT&T The New AT&TAT&TApril 2006 - March 2009
BellSouth Interconnect March 1999 - March 2006
Education
Calhoun Junior College
Business Administration
Dekalb Technical College
Jacksonville Business College
Business Administration
Olympus July 2014 - Present
Freedom Consulting Group, Inc. September 2012 - June 2014
United Capital Financial Advisers, LLC January 2011 - September 2012
AT&T June 2010 - August 2010
Target June 2008 - August 2008
Skills
Microsoft Office, Sales, Social Media Marketing, GoToMeeting, Employee Benefits, Customer Service, Salesforce.com, Administrative..., Outlook Express, Customer Experience, Outstanding Customer..., Administrative Support, Month End Close, Contract Management, Contractual Agreements, FAR, Federal Government..., Modifications, Employment Verifications, Raiser's Edge, Dunn & Bradstreet, Unanet, Certificates Of..., Rackspace Cloud, Portals, ITAR, Event Planning, Marketing Strategy, Leadership, PowerPoint, Social Media, Marketing, Microsoft Word, Social Networking, Event Management, Time Management, Training, Public Speaking, Finance, CRM
Education
Delaware State University 2005 — 2010
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Old Mill Senior High
Morgan County Superior Court July 2007 - Present
AT&T 1996 - 2004
Education
Dekalb Community College 1969 — 1970
Secretarial Science
Stone Mountain High School 1965 — 1969
Edward Jones January 2014 - Present
AT&T April 2012 - Present
AT&T April 2012 - Present
AT&T Mobility June 2006 - February 2014
Cingular Wireless March 2004 - February 2006
Skills
Call Centers, Cold Calling, Customer Retention, Direct Sales, Leadership, Mobile Devices, Sales, Sales Management, Sales Operations, Sales Process, Telecommunications, Wireless, CRM, Solution Selling, Customer Experience
Education
Del Mar College
Sallie Mae December 2012 - Present
University of Phoenix November 2007 - October 2012
AT&T January 2006 - November 2007
Skills
Project Management, Admissions, Enrollment Management, Adult Education, Critical Thinking, Student Financial Aid, Distance Learning, Higher Education, Student Affairs, Retaining Customers, Staff Development, E-Learning, Interior Design, Academic Advising, Academic Administration, Instructional Design, Construction, Microsoft Office, Customer Retention
Education
University of Phoenix 2009 — 2011
Bachelor's Degree, Business Administration and Management, General
Delaware Technical and Community College-Stanton-Wilmington 2002 — 2005
Associate's Degree, Industrial Engineering
AT&T June 2014 - Present
AT&T May 1998 - Present
AT&T November 2010 - June 2014
AT&T November 2005 - November 2010
Skills
Process Improvement, Project Management, Management, Training, Document Management, Documentations, Process Optimization, Client Liaison, Client Relations, Vendor Relationship...
Education
Dekalb Community College 1996 — 1998
The University of Georgia 1995 — 1996
Huntsman July 2014 - July 2015
Shell August 2013 - April 2014
CenterPoint Energy July 2012 - August 2012
Halliburton April 2007 - April 2012
ExxonMobil August 2005 - April 2007
AT&T August 1980 - July 2005
Skills
Competitive Analysis, Wireless, Contract Negotiation, Negotiation, Procurement, Telecommunications, Enterprise Software, Management, Project Management, Strategic Sourcing, Strategy, Training, Sales, Vendor Management, Forecasting, Project Planning, Contract Management, Management Consulting, Marketing, Team Building, Consulting, Process Improvement, Sourcing, Leadership, Pricing, Sales Operations, Strategic Planning, Cross-functional Team..., Supply Chain, Networking, Program Management, Supply Chain Management, Team Leadership, Purchasing, Mergers & Acquisitions, Business Process..., IT Service Management, SAP, SDLC, Outsourcing, Analysis, Supply Management, Change Management, Operations Management, Business Analysis, CRM, E-procurement, ERP, Logistics
Education
Texas A&M University-Corpus Christi 1974 — 1978
BA, Music Education
Del Mar College 1974 — 1977
AA, Music Education
Carroll High School 1971 — 1974
CoreDial, LLC December 2012 - Present
TelecoWorks February 2010 - December 2011
Comcast Cable February 2009 - September 2011
Verizon Business 2007 - 2009
VR Mergers & Acquisitions 2002 - 2007
RCN 1999 - 2001
Broadwing Communications 1999 - 2001
AT&T 1997 - 1999
AT&T 1989 - 1997
Sprint 1989 - 1992
Skills
Contract Negotiation, Customer Retention, Customer Relations, Public Speaking, Social Media Marketing, Solutions Development, MS Office Suite, Business Acumen, Business Alliances, Job Description..., New Business Development, Telecommunications, RFP, LAN/WAN, Sales Support, Account Management, Consultative Selling, Negotiation, Contract Negotiations, Sales Management, Forecasting, Team Building, Microsoft Office, LAN-WAN, Leadership, SaaS, Unified Communications, Strategic Partnerships, Customer Service, Professional Services, Networking, Sales, Solution Selling, Solution Development, Business Development, Sales Operations, Management, Telephony, Start-ups, Selling, Enterprise Software, Strategy, Salesforce.com, Training, Direct Sales, Managed Services, Sales Process, Strategic Planning, Cloud Computing, VoIP
Education
University of Nevada-Las Vegas 1980 — 1981
Hotel Restaurant Management
Valley Forge Christian College 2004 — 2007
Philosophy & Theology
Delaware County Community College 2008 — 2011
Business Management
St. Joseph's Prep 1976 — 1980
High School, College Preparatory
AT&T June 2013 - Present
Behind the Scenes Computer & Network Solutions Consultants October 2012 - Present
AT&T/ Alcatel-Lucent March 2012 - October 2012
Gwinnett Technical College January 2010 - May 2012
MarketSource Inc. February 2012 - March 2012
Verizon Business February 2007 - July 2009
BellSouth April 2003 - February 2007
Lucent Technologies October 1997 - December 2000
Skills
Router Configuration, Switch Configuration, Cisco Switches, Cisco Wireless, Cisco, Network Administration, Troubleshooting, Cisco IOS, Cisco Security, Wireless Security, Information Security..., Information Security..., Security Audits, Cryptography, Computer Forensics, Network Forensics, Oracle SQL, Unix, Linux, Windows Server 2008, Telecommunications, Frame Relay, VoIP, MPLS, Ethernet, LAN/WAN, Unified Communications, Managed Services, Managed Hosting, Account Management, CPE, Call Center, Customer Relations, Consultative Selling, Solution Selling, Cold Calling, Sales Management, Complex Sales, Sales Process, Sales Engineering, Sales Presentations, Contract Negotiations, Closing Deals, New Business Development, Key Account Management, Unified Messaging, Routers, LAN-WAN, Cisco Technologies, Selling
Education
Gwinnett Technical College 2010 — 2012
Associate of Applied Science Degree in Computer Information Systems, CCNA, ISS, Cyber Crime, MSNA, Linux/UNIX
Cisco Networking Academy 2010 — 2011
CCNA Specialist, Networking, Security, Troubleshooting
Dekalb Community College 1981 — 1983
Accounting
McClain Business Solutions February 2010 - Present
Internap Network Services, Inc December 2002 - January 2010
Global Payments January 2000 - November 2002
Construction Market Data Group, Inc March 1997 - December 1999
AT&T October 1995 - December 1996
Dr. George A. Patterson, M.D. May 1992 - November 1996
Ernst & Young LLP January 1994 - October 1995
Johnson & Johnson January 1993 - June 1994
Skills
Financial Analysis, Financial Reporting, General Ledger, Accounts Payable, Sarbanes-Oxley Act, Account Reconciliation, Auditing, Internal Controls, Payroll, Finance, Accounting, Analysis, Tax, Leadership, Management
Education
Delaware State University 1988 — 1991
Bachelor of Science, Accounting & Business Administration
Randstad May 2011 - April 2013
Four Seasons Hotels and Resorts December 2010 - April 2011
Four Seasons Hotels and Resorts August 2010 - October 2010
AT&T October 2009 - June 2010
Four Seasons Hotels and Resorts June 2007 - November 2008
Todays Staffing April 2007 - April 2007
CNN April 1995 - May 2005
CNN July 1990 - April 1995
Skills
Computer Hardware, Troubleshooting, Windows 7, Switches, Software Installation, Video, Testing, Lotus Notes, Workstations, Microsoft Office, Servers, Networking, Management, Active Directory, Hardware, Information Technology, System Deployment
Education
Gwinnett Technical College 2005 — 2007
AAT, Computer Networking Specialist
Gwinnett Technical College 2006 — 2006
Technical Certificate of Credit, Cisco CCNA Specialist
Dekalb Technical College 1987 — 1990
Associate of Arts and Sciences (AAS), Electronics Engineering Technology
Reliant Energy an NRG Company 2002 - Present
American Cancer Society 2009 - 2014
Sprint PCS January 2001 - September 2002
Southwestern Bell Wireless/AT&T Communications 1990 - 2001
AT&T June 1978 - 1991
Skills
Account Management, Direct Sales, Sales Operations, Pricing, Sales Management, Business Development, Customer Retention, New Business Development, Sales, Strategic Planning, Marketing, Marketing Strategy, Contract Negotiation, Team Building, Sales Process, Leadership, Process Improvement, Training, Business Planning, Budgets, Strategy, Energy, Fundraising, Management, B2B, Strategic Partnerships, Business Strategy, Competitive Analysis, Start-ups, Executive Management, Cross-functional Team..., CRM, Entrepreneurship, Product Marketing, Management Consulting, Market Analysis, Market Research, Forecasting, Marketing Communications, Analytics, Team Leadership, Lead Generation, Analysis, P&L Management, Product Management, Direct Marketing, Program Management, Marketing Management, Salesforce.com, Business Process...
Education
Rose State College 1980 — 1983
Del Mar College 1978 — 1980
Moody High School
AT&T November 2010 - Present
Local Company June 2007 - June 2010
JWC MORTGAGE, LLC June 2003 - June 2007
CAREER CONSULTANTS / CONOCO, INC October 2000 - June 2003
TEK-SYSTEMS / SCHULMBERGER/UTMB March 2000 - September 2000
ELECTRONIC DATA SYSTEMS / EDS June 1996 - March 2000
LYONDELL-CITGO January 1995 - January 1996
Education
Del Mar College
Houston Community College
Verizon Wireless August 2013 - Present
Best Temps June 2015 - August 2015
Vernon Powell June 2012 - August 2013
AT&T November 2011 - January 2012
Coffee Beanery August 2010 - January 2012
OC Wireless May 2009 - August 2009
Skills
Microsoft Office, Sales, Customer Service, Leadership, Time Management, Sales Management, Account Management, Direct Sales, Management, Microsoft Excel, Sales Operations, Project Management, Retail, Retail Sales, Inventory Control, Profit, Solution Selling, Telecommunications, Inventory Management, Customer Satisfaction, Recruiting, Human Resources
Education
Salisbury University - Perdue School of Business 2012 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Wor-Wic Community College 2011 — 2012
Partial College Course Work, Business Administration and Management, General
Delaware Technical and Community College-Owens 2010 — 2010
Partial College Coursework, Business Administration and Management, General
World Communications Charter School November 2014 - February 2015
Esperanza Cyber Charter School September 2013 - September 2014
Ombudsman Northwest Accelerated High School April 2011 - June 2013
Multiple School Distrcts 2006 - June 2011
i3research 2000 - 2006
Integro Staffing Svc January 2000 - March 2002
AT&T 2001 - 2001
MiddleBrook Regional Health Commission 1990 - 1995
Skills
Teaching, Educational Technology, Curriculum Design, Classroom Management, Lesson Planning, Special Education, Science, Classroom, Bespoke Website Design, Technology Integration, Biology, Science Education, Curriculum Development, Educational Leadership, Instructional Design, Higher Education, K-12, Teacher Training, E-Learning, Tutoring, Community Outreach, Literacy, Program Development, Instructional Technology, Secondary Education, Differentiated..., Staff Development
Education
University of Tennessee-Knoxville 1983 — 1987
MS, Botany
The College of New Jersey 1981 — 1983
BS, Biology, minor Chemistry
Delaware Valley University 2005 — 2006
Certificate, Education
The Chubb Institute 1999 — 2000
Diploma, Computer Programming
Universität Salzburg
Erzeugnis, Germanistik
Northampton Community College
Technical Partner Program, Center for Healthcare Education
North Carolina A&T State University August 2014 - Present
Far West Water & Sewer, Inc. July 2013 - March 2014
Plasma Engineering Research Laboratory (PERL) - Texas A&M University-Corpus Christi October 2011 - June 2013
Texas AgriLife Research Center - Texas A&M University May 2011 - October 2011
Del Mar College January 2011 - August 2011
Best Buy October 2009 - December 2010
DOE Joint Genome Institute - Lawrence Berkeley National Laboratory May 2010 - August 2010
AT&T November 2008 - September 2009
Sprint October 2003 - May 2008
Skills
Molecular Biology, Cell Culture, PCR, Tissue Culture, Research, DNA extraction, Western Blotting, qPCR, Molecular Cloning, Fluorescence Microscopy, Genetics, RT-PCR, Protein Expression, Confocal Microscopy, Bioinformatics, Gel Electrophoresis, Biomedical Engineering, Biochemistry, Biotechnology, Cell, Laboratory, Microbiology, DNA Extraction
Education
Texas A&M University-Corpus Christi 2011 — 2013
Bachelor of Science (BS), Cellular and Molecular Biology
Del Mar College 2009 — 2011
AAS, Biotechnology
Del Mar College 2009 — 2011
AS, Biology
AT&T January 2014 - Present
Wawa, Inc. August 2012 - Present
Philadelphia Eagles March 2012 - Present
ArchTelecom August 2008 - April 2012
Staples August 2010 - March 2011
The Mobile Solution December 2007 - August 2008
APS Wireless October 2004 - November 2007
Mobile Communication Systems April 1997 - October 2004
Wawa, Inc. January 1993 - January 2003
Skills
ServSafe Certification, Customer Service, Sales Management, Sales, Recruiting, Management, Microsoft Excel, Sales Operations, Microsoft Office, Leadership, Time Management, Marketing, Merchandising, B2B, Retail, Start-ups, Strategic Planning, Training
Education
Delaware County Community College 1992 — 1993
Business
AT&T May 2014 - Present
Zoetis February 2014 - May 2014
Merck and Co., Inc. April 2012 - November 2013
Merck and Co., Inc. 2007 - March 2012
Merck and Co., Inc. November 2004 - April 2007
Merck and Co., Inc. August 1999 - November 2004
Prudential Insurance 1997 - 1999
Prudential Insurance 1995 - 1996
Prudential Insurance 1988 - 1995
Skills
Vendor Management, Change Control, SDLC, ITIL, Oracle, Unix, Process Improvement, SQL, Program Management, Business Analysis, Testing, Business Process, Cross-functional Team..., Quality Assurance, Six Sigma, Project Management, Disaster Recovery, Analysis, Databases, Management
Education
Delaware Valley College
B.S., Business Administration
AT&T September 2001 - Present
Cingular Wireless/AT&T September 2001 - March 2007
Comcast Cable November 1988 - January 2001
Storer Communications November 1978 - October 1988
Woolco Department Stores September 1976 - October 1978
Skills
Vendor Management, Purchasing, Telecommunications, Negotiation, Broadband, Inventory Management, Six Sigma, Optical Fiber, Cable Television, Vendor Relationships, Supplier Negotiation, Procurement, Oracle, Leadership, VoIP, Retail, Friendly Personality, Cables, Training, Microsoft Excel, Managed Services, Fiber Optics, Cabling, Excel, Golf, Purchasing Processes, Vendor Managed Inventory, Strategic Sourcing, Training Delivery, Unified Communications, WAN, Purchase Management, Purchasing Negotiation, Network Design, RFP, Cross-functional Team..., IP, Telephony, DWDM, T1, DSL, Network Architecture, FTTx, IPTV, Ethernet, ISM, Type 2 Diabetes, IT Sourcing, Non-profit Volunteering
Education
C.P.M. - Institute for Supply Management - ISM (Certified Purchasing Manager - C.P.M.) 1995 — 2000
Certified Purchasing Manager (C.P.M.) Lifetime Certification, Purchasing
Dekalb Community College 1980 — 1981
N/A, N/A
Northeast High School (St. Petersburg, FL) 1969 — 1972
ATT March 2008 - Present
Ft.Sill National Bank January 2007 - October 2007
COMMUNICATIONS FOR RESEARCH June 2006 - November 2006
Skills
Microsoft Word, Microsoft Office, PowerPoint, Outlook, Customer Service, building rapport, developing trust with..., Multi Tasking, Leadership Development, Team Leadership, Project Delivery, Creative Writing, creating transparency, Highly Reliable, Work Ethic, Caring, Giving Back, Practice Accountability, Delivers Results, Organized with Strong..., Expert relationship..., Customer Satisfaction, Microsoft Excel
Education
University of Phoenix 2013 — 2015
Associate of Arts (A.A.), Health/Health Care Administration/Management
Del Mar College
WCPD - Borough of West Chester December 2013 - Present
Verizon February 2007 - August 2012
Amedeos Limousine August 2004 - January 2007
Complete Property Maintenance April 1998 - August 2004
John Hancock Life Insurance Company (U.S.A.) August 1996 - March 1998
Bell Atlantic/Verizon April 1991 - August 1996
AT&T January 1987 - March 1990
Skills
Telecommunications, VoIP, MPLS, Solution Selling, Mentoring, Sales Management, Sales Support, Contract Negotiations, Account Management, Accounts Payable, Accounts Receivable, Coaching, Call Center, Data Entry, Team Leadership, Negotiation, Cloud Computing, Logistics, Transportation, Customer Service, Payroll Administration, Budget Management, Training & Development, Recruitment/Retention, Microsoft Office, Scheduling, Order Processing, Insurance Claims, Data Analysis, Customer Satisfaction, Project Management, Sales Operations, Process Scheduler, Contract Negotiation, Non-profit Volunteer, Budgets, Call Centers, Networking, CRM, Payroll, WAN, Sales, Management, Employee Training, Telephony, Unified Communications, Medical Claims, Medical Billing, Passion for Helping..., Managed Services
Education
Cardinal O'Hara 1982 — 1986
High School
Delaware County Community College
RentPath March 2015 - Present
Medtronic November 2014 - August 2015
AT&T June 2013 - November 2014
Wipro Technologies May 2012 - June 2013
GXS October 2011 - March 2012
AT&T October 2008 - October 2011
Comcast June 2002 - June 2008
Sprint Nextel January 2000 - April 2002
Skills
Software Installation, Ticketing, Computer Hardware, Hardware Support, Wireless Networking, Technical Support, Avaya Communication..., Avaya IP Telephony, CMS, Workforce Management, Networking, Troubleshooting, TCP/IP, Help Desk Support, Microsoft Office, Windows 7, Management, Customer Service, Databases, System Administration
Education
New Horizons Computer Learning Center 2003 — 2003
A+ and Network+ Certification, Computer Science
Dekalb Technical College 1991 — 1993
Associate's degree, Computer Science
Cretic Energy Services June 2015 - Present
Legend Energy Services April 2013 - Present
Forbes Eenergy Services November 2012 - April 2013
Supreme Production Services, Inc. November 2011 - November 2012
Coil Tubing Services, a Div. of Schlumberger May 2009 - October 2011
AT&T August 2000 - February 2009
Schlumberger August 2000 - December 2000
T&B Electric July 1991 - March 1999
Skills
Petroleum, Heavy Equipment, Software Installation, Electronics, Piping, Wiring, Rig, Pipelines, Gas, Preventive Maintenance, Oil, Inspection, Commissioning, Pumps, Supervisory Skills, Energy, Engineering, Onshore, Oilfield, Tubing, Pressure, Drilling, Energy Industry, Electricians, Maintenance, Natural Gas, Maintenance, Stimulation, Safety Management...
Education
Del Mar College 1997 — 1999
Associate’s Degree, Electrica/Electronic
Elavon, Inc. August 2012 - Present
The Intersect Group August 2011 - Present
UPS Supply Chain Solutions March 2011 - May 2011
Prudential Real Estate May 2010 - January 2011
The Home Depot April 2007 - May 2010
Cox Communications February 2007 - April 2007
CFLane, LLC July 2005 - January 2007
The Home Depot January 2005 - May 2005
AT&T July 2004 - January 2005
Emory University May 2002 - April 2004
Skills
Management, Project Management, Strategic Planning, Leadership, Business Development, Business Strategy, Customer Service, New Business Development, Microsoft Office, Strategy, Business Intelligence, Data Warehousing, Microsoft SQL Server, ETL, Database Design, SSIS, SQL, Integration, SSRS, Analytics, Business Requirements, Analysis Services, Business Intelligence..., SDLC, Business Analysis, Architecture, Analysis, Databases, Requirements Analysis, Agile Methodologies, Requirements Gathering, Enterprise Architecture, Erwin, Oracle, TFS, Visio
Education
Dekalb Technical College
Computer Programming
YP August 2012 - Present
AT&T February 1984 - May 2012
Skills
Access, Marketing, Sales, Account Management, Office Administration, Social Networking, Social Media Marketing, Spreadsheets, Management, Leadership, Training, Team Leadership, Visio, Project Management, Advertising, Lotus Notes, Teamwork, Customer Retention, Administration, Facebook
Education
Dekalb Community College
South Gwinnett High School
Self Employed March 1996 - Present
Guardian Life Insurance November 2008 - January 2015
United Bank Card November 2006 - November 2007
AT&T April 1979 - March 2004
Skills
Windows 10, Windows 8.1, Internet Explorer 10..., Technical Support, Windows 7, Computer Hardware, Networking, Windows, Windows XP, Troubleshooting, Unix, Customer Service, Software Documentation, Lotus Notes, Vendor Management, Call Center, Call Centers, Sales, Hardware, Management, IIS, Browsers, HTML, Web Design, Web Servers, XP, Blackberry Enterprise..., Windows 8, WEBSite evaluation, WEB Server...
Education
Northampton Community College 2002 — 2003
SDET, Electronics Technology
Northampton Community College 1996 — 1997
SDNA, Network Administration
Fairleigh Dickinson University-Florham Campus 1983 — 1985
MBA candidate, Personnel Administration, minor in Data Systems
Rutgers University-New Brunswick 1974 — 1977
EdM, Technical Education
Penn State University 1973 — 1974
Teaching Cert, Technical Education
Delaware Valley University 1969 — 1973
BS, Ornamental Horticulture
PayTech February 2014 - Present
Global Aviation Holdings February 2013 - February 2014
Global Aviation Holdings May 2011 - February 2013
Ceridian 2007 - May 2011
Payroll 1 2006 - 2007
Automatic Data Processing 2006 - 2007
Bellsouth 2004 - 2005
AT&T 1987 - 2003
Skills
Payroll, Employee Benefits, Benefits Administration, ADP Payroll, Deferred Compensation, Training, Management, Accounting, Budgets, Analysis, Auditing, Customer Service, Finance, Employee Relations
Education
University of Phoenix
Bachelor of Science Degree, Business Administration
Dekalb Community College
Associate of Science Degree, Business Administration
Career TEAM LLC April 2014 - Present
Royalty Consultants, LLC January 2011 - Present
The News Journal (A Gannett Company) November 2012 - April 2014
AT&T January 2010 - January 2011
Pfizer Pharmaceuticals May 2007 - April 2009
Ameriquest Mortgage January 2005 - April 2007
Skills
Credit, Public Speaking, Coaching, Consulting, Finance, Management Consulting, Small Business, Mortgage Lending, Strategic Planning, Business Planning, Training, Marketing Strategy, Budgets, Team Building, Leadership Development, Real Estate, Marketing, Leadership, Business Strategy, Sales, Entrepreneurship, Customer Service, Digital Marketing, Management, Online Advertising, Strategy, Brand Development, Selling
Education
Wilmington College 2003 — 2005
M.B.A., Business Administration
Delaware State University
Bachelor's degree, Business Administration and Management, General
AT&T April 2014 - Present
Franklin Mint Federal Credit Union May 2008 - April 2014
Carlino's Market September 2011 - December 2011
PetSmart November 2005 - August 2007
Rescot Systems Group 2004 - 2005
Skills
Customer Service, PowerPoint, Communication Skills, Training, Microsoft Office, Conflict Resolution, Multitasking Skills, Stressful Situations, GIMP, Photoshop, Cross Selling, Credit Unions, Cash Handeling, Confidentiality, Sales, Mobile Devices, Mobile Applications, Retail Sales
Education
West Chester University of Pennsylvania 2008 — 2012
Bachelor of Science (B.S.), Communication Studies
Delaware County Community College 2008 — 2009
Liberal Arts
Kutztown University of Pennsylvania 2007 — 2008
History
Comcast Business July 2015 - Present
Comcast Business June 2014 - Present
Comcast February 2012 - Present
Comcast November 2010 - February 2012
AT&T February 2010 - June 2010
AT&T June 2003 - February 2010
AT&T September 2000 - June 2003
Verizon September 1997 - September 2000
Skills
Call Center, Vendor Management, Process Improvement, Call Center Development, Customer Retention, Team Leadership, Direct Sales, Sales Operations, Sales, Sales Management, Cross-functional Team..., Training Delivery, Instructor-led Training, Development & delivery..., Management, Call Centers, Customer Satisfaction, VoIP, Training, Coaching, Leadership
Education
Delaware State University
AT&T June 1999 - Present
EDS June 1996 - June 1999
MCI Corporation January 1987 - June 1996
Skills
DSL, MPLS, Telecommunications, T1, IP, Wireless, Vendor Management, LAN-WAN, Data Center, Solution Selling, ITIL, IT Service Management, Cisco Technologies, Network Design, Telephony, SIP Trunking, Customer Service, VoIP
Education
Delaware County Community College
Greenville Senior High
Keller Williams Coastal Bend Realty August 2002 - Present
World Ventures May 2009 - Present
AT&T May 1978 - November 2000
Skills
Short Sales, First Time Home Buyers, Real Estate, Foreclosures, Sellers, Customer Service, Residential Homes, New Home Sales, Single Family Homes, Condos, Buyer Representation, Listings, REO, Investment Properties, Sales, Relocation
Education
Del Mar College 1972 — 1975
Liberal Arts
W B Ray High School 1965 — 1968
Wynn Seale Jr High School 1963 — 1964
Caterpillar Inc. August 2002 - Present
AT&T October 1966 - November 2000
Skills
Notary Public, Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint
Education
Del Mar College 1966 — 1968
Elementary Education and Teaching
AT&T 2011 - Present
Bellsouth Advertising & Publishing Co. 2000 - 2008
Bellsouth Advertising & Publishing Co. 1994 - 2000
Skills
Telecommunications, Wireless, Wireless Broadband, Project Management, Account Management, Small Business, Sales Presentations, Customer Service, Microsoft Office, New Business Development, Publishing, Online Advertising, Advertising Sales, Direct Sales, Customer Satisfaction, B2B, Networking, Customer Experience, Team Leadership, Product Management, Customer Retention, Mobile Devices, Solution Selling, VoIP, Managed Services
Education
Georgia Perimeter College
Dekalb Technical College
Pawn Mart April 2012 - October 2012
AT&T March 2009 - March 2010
First American Title Lending August 2008 - March 2009
Titlemax November 2004 - April 2008
Education
Dekalb Technical College 2011 — 2013
Diploma, Practical Nursing, Vocational Nursing and Nursing Assistants
Mt. Pleasant High School 1995 — 2000
Diploma, General Studies
ARCHDIOCESE OF PHILADELPHIA 2015 - Present
CIGNA 2008 - 2014
AT&T 2006 - 2008
SIEMENS BUSINESS SERVICES/ CIGNA CORPORATION 2004 - 2006
CIGNA CORPORATION 1998 - 2004
Skills
Operations Management, CCNP, Disaster Recovery, Data Center, Cisco Technologies, Vendor Management, Switches, Network Administration, Networking, Integration, Infrastructure, Firewalls, VPN, IT Strategy, Management, Troubleshooting, LAN-WAN, Routers, Security, Process Improvement, Visio, IT Management, Leadership, Telecommunications, Windows Server, Technical Support
Education
Norwich University, Northfield, VT 2015 — 2017
M.S.I.A., Information Security and Assurance
Norwich University 2006 — 2008
MBA, Business Administration
Eastern University 2000 — 2002
BA, Management Information Systems
Delaware County Community College 1990 — 1993
AS, Engineering
AT&T January 2008 - Present
AT&T January 2007 - Present
Aelera Corporation January 2007 - January 2008
McKesson 2007 - 2007
Spherion November 2002 - December 2006
FORE Systems / Marconi Communications June 1998 - November 2002
Saint Joseph's Hospital of Atlanta 1992 - 1997
Skills
Software Documentation, SharePoint, Project Management
Education
Dekalb Community College 1978 — 1979
AT&T October 2012 - Present
Rackspace Hosting January 2009 - July 2012
Rackspace Managed Hosting June 2006 - January 2009
Volvo Financial Services March 2004 - May 2006
Hertz January 2002 - January 2004
CIT Group 1998 - 2001
Conrail 1991 - 1998
Skills
Forecasting, Sarbanes-Oxley Act, Cross-functional Team..., Change Management, Mergers, Financial Analysis, Risk Management, Operations Management, Business Process..., Program Management, Business Analysis, Strategic Planning, Procure-to-Pay, Purchase Orders, Purchase Management, Internal Audit, Accounts Payable, Kaizen, Operational Excellence, Fraud Detection, IT Audit, Conflict Resolution, Supplier Performance, Supply Chain, Project Management, Microsoft Office, Problem Solving, Communication Skills, Outstanding..., Interviewing Skills
Education
Delaware State University 1985 — 1989
Bachelor of Science (BS), Accounting and Business/Management
Global Payments Inc. May 2012 - Present
Global Payments Inc. October 2011 - April 2012
Fiserv November 2010 - October 2011
Global Payments Inc. April 2010 - April 2011
LexisNexis November 2005 - April 2010
ICM Corporation January 2005 - November 2005
AT&T May 1999 - October 2003
IBM Global Services May 1993 - May 1999
Equifax 1979 - 1993
Skills
Project Portfolio..., Program Management, Project Management, Leadership, PMO, IT Management, ITIL, Management, Information Technology, PMP, Infrastructure, Data Center, Disaster Recovery, SDLC, Enterprise Software, Vendor Management, Business Continuity, Integration, CRM, IT Strategy, VMware, Telecommunications, Software Documentation, Enterprise Architecture, Software Development, IT Operations, Cloud Computing, Visio, Business Strategy
Education
Oglethorpe University 1983 — 1984
Business Courses/Continuing Ed
Dekalb Community College 1977 — 1978
Basic Nursing Services
AT&T October 1979 - Present
Skills
Troubleshooting, Telecommunications, Wireless Networking, Switches, Cisco Technologies, Call Centers, TCP/IP, T1, Software Installation, BGP, Testing, OSPF, Computer Hardware, Network Administration, Networking, Network Security, Technical Support, Security, Integration, Telephony, Cabling, DS3, Computer Network..., Customer Satisfaction, LAN-WAN, Outside Plant, Frame Relay, DSL, Ethernet, Routers, WAN, Optical Fiber, Fiber Optics, VoIP
Education
Del Mar College 1976 — 1978
Associate of Applied Science, Electronics Engineering Technology
AT&T November 1998 - Present
The Providence Center 1989 - 1997
Community Life Services June 1977 - May 1989
Elwyn Institute 1971 - 1977
Skills
Customer Service, Customer Retention, Customer Satisfaction, Hiring, Retail, Customer Experience, Time Management, Sales Management, Management, Sales Operations, Call Centers, Leadership, Wireless
Education
Neumann College 1978 — 1980
BA, Psychology
Delaware County Community College 1968 — 1971
AA, Liberal Arts
University of Rhode Island
Certificate, Public Administration
First Citizens Bank October 2013 - June 2014
Suntrust Bank, Inc. June 2010 - June 2013
IHG September 2008 - December 2009
JM Family Enterprises December 2007 - August 2008
ACS Healthcare Solutions January 2003 - December 2007
SunTrust Bank May 2002 - December 2002
AT&T March 1999 - May 2002
BellSouth July 1998 - March 1999
EDS Technologies May 1996 - July 1998
Cotton States Insurance April 1992 - May 1996
Skills
TSO, JCL, CICS, Mainframe, ISPF, SDSF, SQL, Control-M, Fileaid, JES2, Omegamon, CA-7, CA-11, ZEKE, ZEBB, ZARA, CA-Scheduler, CA-1, COBOL, WINDOWS, IBM Z/OS, IBM OS/390, FTP, SAR, Endevor, Microsoft Office Access, Microsoft Word, Microsoft SQL Server, Microsoft Office..., Microsoft Office Excel, BMC Control-M, Endeavor, Windows, Access, CA7, Databases, z/OS
Education
Dekalb Technical College 2008 — 2010
Associate's Degree, Database Specialist, 3.4
Dekalb Technical College 1986 — 1987
Diploma, Data Processing, 3.3
Air Treatment LLC May 2012 - Present
TTI Designs June 2005 - December 2011
AT&T 1994 - 2005
Ocean County College June 2001 - May 2002
Blue Cross Blue Shield of New Jersey January 1989 - May 1994
Skills
Business Management, Microsoft Office, Customer Relations, Team Building, Teamwork, Administration, Business Analysis, Problem Solving, Programmer, Self-starter, Self-driven, Customer Service
Education
Ocean County College 2011 — 2011
Business
AT&T School Of Business 1996 — 2005
Business/Office Automation/Technology/Data Entry
Stevens Institute of Technology 1996 — 1998
Master Certificate, Project Management
Delaware County Community College 1984 — 1986
A.A.S, Information Systems
Coca-Cola Bottling Company Consolidated April 2011 - Present
Federal Reserve Bank of Atlanta October 2010 - March 2012
WellsFargo March 2010 - October 2010
AT&T April 2008 - May 2009
AT&T April 2008 - April 2009
Children's First Learning Center September 2007 - April 2008
Skills
MOSS 2007, SharePoint, Visio, InfoPath, SQL Server, Visual Studio, C#, Visual C#, SharePoint 2010, SharePoint Designer, CSS, JavaScript, jQuery, Microsoft SQL Server, Architecture
Education
Mercer University 2004 — 2009
BS, Information Management
Dekalb Community College 1997 — 2000
Computer and Information Sciences, General
BP Environmental Services, Inc. February 2015 - Present
BP Environmental Services Inc October 2010 - Present
BP Environmental Services, Inc. April 2002 - October 2010
Allied Riser Communications April 2000 - April 2002
AT&T September 1997 - April 2000
Prudential AARP March 1988 - September 1997
Skills
New Business Development, Customer Service, Construction, Contract Negotiation, Operations Management, Account Management, Marketing, Recycling, Management, Sales Management, Cold Calling, Sales, Selling, Sales Process, Sales Operations, Team Building, Negotiation, Business Planning, Contract Management, Direct Sales, Leadership, Customer Retention, Waste Management, Sales Presentations, Key Account Management, Purchasing, Retail, Process Improvement, Pricing, Waste, Business Development, Strategy, P&L, Start-ups, Forecasting, B2B, Salesforce.com, Environmental Services, Budgets, Strategic Planning, Remediation, Sustainable Business
Education
Delaware Valley College 1990 — 1993
Business, Marketing and Management
Hatboro Horsham High School 1984 — 1987
Business, Business
AT&T April 2013 - Present
AT&T Mobility December 2008 - April 2013
URBAN SERVICES GROUP May 2008 - July 2008
BlueLinx Corporation September 2004 - April 2007
Georgia-Pacific LLC November 1999 - August 2004
American Life Insurance Company (an AIG company) August 1993 - May 1999
Chemical Bank October 1986 - June 1990
MANUFACTURERS HANOVER BANK April 1986 - October 1986
Education
Delaware State University
BS, Accounting
SEEKING NEXT OPPORTUNITY 2015 - Present
COUNTRY Financial® 2008 - 2015
The Hartford 1999 - 2007
AT&T 1997 - 1999
The Coca-Cola Company 1996 - 1997
American Signature Print LLC 1994 - 1996
Skills
Informatica, ETL, SQL, XML, Production Support, COBOL, DB2, JCL, Database Design, OBIEE, T-SQL, Sybase, Business Objects, ETL Tools, Stored Procedures, Analysis Services, Data Integration, Data Modeling, Data Warehousing, OLAP, Visio, Agile Methodologies, Access, Microsoft SQL Server, CL, Oracle, MDX, Data Architecture, PowerDesigner, Business Objects Data...
Education
Dekalb Technical College
Associate’s Degree, Computer Programming, 3.65
United Way of Forsyth County April 2009 - Present
IBM May 1999 - March 2006
AT&T May 1971 - May 1999
Skills
Volunteer Management, Fundraising
Education
Dekalb Community College 1974 — 1977
Associate of Arts (AA), Business Administration and Management, General
Time Warner Cable Business Class September 2012 - Present
AT&T 2007 - 2012
Sprint Nextel 2005 - 2007
Sprint Nextel 2001 - 2003
GST Telecom 2000 - 2001
Skills
MPLS, Wireless, Managed Services, Long Distance, Private Line, VoIP, Co-location, SIP Trunking, Telecommunications, Unified Communications, PRI, Hosted Services, T1, Solution Selling, IP, M2M, Frame Relay, ISDN, ATM networks, CPE, Ethernet, Data Center, Selling, WAN, Cloud Computing, Metro Ethernet, Broadband, SIP, DSL, LAN-WAN, Telephony, Optical Fiber, Network Design, Fiber Optic Networks
Education
University of Phoenix 2013 — 2014
Master's Degree, Information Systems, 4.0
University of Phoenix 2002 — 2004
Bachelor of Science (BS), Information Technology, 3.81
Delaware Technical and Community College-Owens 1993 — 1995
Associate of Arts and Sciences (AAS), Business Administration and Management, General, 3.5
Orlando Health February 2014 - March 2014
Club Assist August 2013 - December 2013
Systems 2000 Inc. April 2013 - August 2013
Medwatch LLC August 2012 - April 2013
Assist-Rx August 2011 - April 2012
Siemens Global Shared Services June 2010 - April 2011
Amdocs February 2008 - February 2009
AT&T February 1992 - February 2008
AT&T 1996 - 2001
Skills
Unix, SQL, Mainframe, Microsoft SQL Server, Crystal Reports, T-SQL Stored Procedures, Perl, Databases, Analysis, SSIS, Disaster Recovery, Information Technology, Performance Tuning, SDLC, T-SQL, Visual Basic
Education
University of Phoenix 2000 — 2007
Information Technology
Delaware State University 1980 — 1981
Computer Science
AT&T January 2013 - Present
Primedia April 2012 - December 2012
SunTrust Bank August 2011 - April 2012
The Bridges Center February 2011 - August 2011
AMS Vans, Inc September 2010 - December 2010
Skills
Typography, Logo Design, Posters, Graphic Design, Social Media Marketing, SEO, Content Management, Web Development, Web Cooridination, Visual Communication, Wordpress, Adobe Creative Suite, Advertising, SharePoint, CMS, WordPress
Education
Westwood College Northlake 2005 — 2008
Bachelors, Visual Communications
Dekalb Technical College 2001 — 2003
AT&T 2013 - 2014
AccountsOne December 2009 - April 2010
InComm April 1997 - February 2009
Skills
Invoicing, Payments, Accounts Receivable, Internal Audit, Account Reconciliation, Fixed Assets, Sarbanes-Oxley Act, Account Management, General Ledger, Variance Analysis, Accounts Payable, Cash Management, GAAP, Accounting, Sarbanes-Oxley, Budgets
Education
Dekalb Community College
AA, Accounting
T-Mobile April 2015 - Present
Cobb County School District June 2014 - February 2015
Bianco Hopkins & Associates March 2014 - April 2014
Auctions Unlimited, Inc./VIP October 2010 - March 2014
AT&T March 2013 - January 2014
Lockheed Martin, Marietta, GA 1996 - 2009
Skills
Software Documentation, Microsoft Office, Instructional Design, Technical Writing, Marketing, Editing, Technical Communication, Project Management, Technical Documentation, Content Development, Singing, Visio, Customer Service, Content Management, Proposal Writing, Music, Process Improvement, Program Management, Strategic Planning, Adobe Acrobat, RoboHelp, FrameMaker, SnagIt, Project Planning
Education
Southern Polytechnic State University 2002 — 2005
Master's Degree, Information Design and Communication
Dekalb Technical College 1985 — 1987
Certificate, Data Processing/COBOL Programming Emphasis, Graduated with 'A' Average.
Georgia College and State University 1976 — 1977
Bachelor's Degree, History
Clarkston High School 1970 — 1973
High School, College Prep
AT&T October 2006 - June 2013
AT&T June 2000 - October 2006
Skills
Customer Service, Microsoft Excel, Call Centers, Customer Satisfaction, Microsoft Office
Education
Tarrant County College
Certificate, Conflict Resolution
Del Mar College
Associate's degree, Court Reporting/Court Reporter
Microsoft February 2015 - April 2015
AT&T May 2013 - August 2014
Personal Sabbatical 2010 - 2013
Pfizer/Wyeth Pharmaceuticals, (acquisition) 2007 - 2010
Wyeth Pharmaceuticals April 2005 - 2007
Wyeth Pharmaceuticals 2002 - 2005
Skills
Active Directory, Vendor Management, Information Security, Software Documentation, Security, Process Improvement, Quality Assurance, Management, SDLC, Leadership, ITIL, Project Portfolio..., IT Management, Integration, Cross-functional Team..., User Provisioning, Network Provisioning, Change Management, Outsourcing, Business Analysis, ERP, Visio, Consulting, SharePoint, Business Process..., IT Strategy, PMP, PMO, Enterprise Architecture, Program Management, Access, IT Service Management, Business Intelligence, Disaster Recovery, Project Management, Information Technology, Business Process, IT Operations, Strategy, Team Leadership, Cloud Computing, Pharmaceutical Industry, Training, Networking
Education
Delaware County Community College
General
AT&T September 2010 - Present
AT&T July 2007 - August 2008
Bellsouth Telecommunications December 2002 - July 2006
Bellsouth Telecommunications July 2003 - January 2006
Bellsouth Telecommunications August 2001 - December 2001
Bellsouth Telecommunications January 1998 - January 1999
Bellsouth Telecommunications January 1997 - January 1998
Bellsouth Telecommunications January 1997 - July 1997
US Army October 1993 - December 1996
Education
DeVry University Decatur Georgia 1997 — 2005
BS, EET
BellSouth University Online
B.A, Business Management Skills
DeVry Institute of Technology
B.S., B.S.Applied Science, Electrical Technology
Dekalb Community College
AT&T May 2014 - Present
YP October 2012 - May 2014
AT&T July 2011 - September 2012
Technisource February 2010 - July 2011
Technisource August 2009 - February 2010
Technisource September 2008 - August 2009
Technisource August 2006 - September 2008
Skills
SEM, Google Adwords, Salesforce.com, Quality Assurance, HTML, Management, Windows, Visio, MSN AdCenter, Software Documentation, Search Advertising, PPC, Google Analytics, Web Analytics, Dreamweaver, Customer Service, SEO, Call Centers, Analytics, Mobile Devices, E-commerce, Yahoo Search Marketing, Online Marketing, Digital Marketing, Customer Retention, Call Center, Mobile Marketing, Photoshop, CSS, Technical Support, Omniture, Lead Generation, WordPress, Online Advertising, Cross-functional Team..., Microsoft adCenter, Marketing
Education
Dekalb Technical College
Associate Degree, Computer Information Systems Computer Programming Specialist, 3.8
Manhattan Psychiatric Center January 2011 - Present
AT&T November 2009 - July 2010
New York State Banking Dept 2004 - 2009
Street Legal 2007 - 2007
Delaware State University 2005 - 2006
Education
Delaware State University 2003 — 2007
BA, Public Relations
AT&T July 1972 - August 2009
Education
Dekalb Community College 1984 — 1986
ee
Capital Transportation Solutions October 2010 - Present
Converge Solutions (Atlanta, GA) February 2009 - June 2010
Digitel Corporation 1996 - 2008
AT&T 1990 - 1996
AT&T 1988 - 1990
AT&T 1986 - 1988
Education
Dekalb Community College
The Painted Monkey October 2011 - January 2013
AT&T November 1991 - April 2011
Skills
Customer Retention, Direct Sales
Education
Dekalb Community College 1985 — 1987
2 years of college
Chamblee High School 1980 — 1985
Graduated
AT&T June 2008 - Present
Olson, Inc. January 2000 - March 2008
Skills
Data Center, Cisco Technologies, Telecommunications, VoIP, Managed Services, Disaster Recovery, IP, Network Design, Switches, WAN, Vendor Management, ITIL, MPLS, Wireless, TCP/IP, Unix, Troubleshooting
Education
Delaware Technical and Community College-Owens 1990 — 1994
Automotive Technology and Certifications, Automotive Engineering Technology/Technician
Hampton Bays Jr - Sr High School 1983 — 1989
AT&T April 2007 - Present
Walgreens January 2006 - April 2007
Education
Texas A&M University-Corpus Christi 2004 — 2006
BBA, Marketing
Del Mar College 2000 — 2004
AAS, Liberal Arts
AT&T September 2012 - January 2015
Motorcycle Safety Foundation February 2009 - February 2014
Country Home Real Estate Company July 2008 - August 2011
DENTSPLY International February 2007 - September 2008
Harley-Davidson Motor Company May 2006 - November 2006
Bellsouth Technology Solutions January 2000 - May 2006
Bellsouth Technology Solutions July 1994 - December 1999
Skills
Strategic Planning, Team Building, Public Speaking, Customer Service, Microsoft Office, Leadership, Management, Teaching, Coaching, Training, Process Improvement, Leadership Development, Program Management, Microsoft Excel, Operations Management, Team Leadership, Project Planning, New Business Development, Project Management, Strategy, Staff Development, Event Planning, Recruiting, Nonprofits, Negotiation, Budgets, Fundraising, Account Management, Change Management, Community Outreach, Business Development, Cross-functional Team..., Microsoft Word, Editing, Photoshop, Public Relations, Sales, Contract Negotiation, Research, Policy, Manufacturing, Networking, Business Strategy, Volunteer Management, Telecommunications, Dale Carnegie Institute
Education
DeVry Institute of Technology
Bachelor of Science Technical Management, Project Management
Dekalb Technical College
Motorcycle Maintenance and Repair Technology/Technician
State University of New York College of Agriculture and Technology at Morrisville
Associate of Science (A.S.), Electrical Engineering - Digital Logic Design
AT&T December 2007 - Present
Alamo Kwik Kerb February 2004 - December 2007
Nextel Communications November 2001 - February 2004
Skills
Solution Selling, Wireless, Management, Direct Sales, Strategy, Sales, Training, Customer Retention
Education
The University of Texas at San Antonio 1990 — 1992
MBA, International Business
Delaware Valley College 1983 — 1987
Bachelor of Science (BS), Business Administration and Management, General
Cardiovascular Associates, P.C. of North AL May 2013 - Present
Cardiovascular Associates, P.C. of North AL May 2000 - Present
Homewood Pediatric Dental Care April 1998 - May 2000
AT&T March 1988 - July 1996
Skills
Healthcare, Customer Service, Data Entry, IDX, Microsoft Word, Highly Ambitious, Motivated self-starter, People-oriented, Multi Tasking
Education
Dekalb Community College
Business Administration
AT&T March 2008 - Present
Skills
Computer Network..., MPLS, Managed Services, Telephony, Switches, Broadband, Mobile Devices, Networking, UMTS, Wireless Networking, VoIP, Frame Relay, Wireless, ATM networks, T1, Provisioning, CDMA, IP, Unified Communications, Network Engineering, SIP, LTE, BGP, SS7, 4G, GSM, VPN, 3G, Mobile Technology, DS3, Troubleshooting, Data Center, Ethernet, DSL, Network Design, LAN-WAN, Routers, ISDN, Telecommunications..., VLAN, WiFi, SIP Trunking, Transmission, Cellular Communications, Internet Services, Telecommunications, Vendor Management, Management, Cisco Technologies
Education
.
Delaware State University
Bachelor of Business Administration (B.B.A.), Information Technology
AT&T December 2014 - Present
AT&T September 2013 - November 2014
Mobile Communications November 2012 - September 2013
Skills
Sales, Store Management, Customer Experience, Customer Satisfaction, Retail Sales, Retail, Sales Management, Sales Operations, Wireless, Visual Merchandising, Customer Retention, Customer Service, Direct Sales, Management, Team Leadership, Telecommunications
Education
Delaware County Community College 2011 — 2013
cassell auto and tow 1993 - Present
ATT 2008 - 2011
Education
Dekalb Technical College
Automotive Engineering Technology/Technician
jose marti technical
Automobile/Automotive Mechanics Technology/Technician
AT&T July 2000 - Present
AT&T 2000 - 2012
Education
Dekalb Technical College
AT&T 2000 - 2010
Skills
Customer Satisfaction, Telecommunications, Call Centers, Customer Service, Customer Experience, Customer Retention, Team Leadership, Microsoft Office, Wireless, Troubleshooting, Account Management, Salesforce.com, Training, Leadership
Education
Dekalb Technical College 1992 — 1993
Diploma, Early Childhood Education and Teaching
McNair Senior High 1989 — 1992
Academic Diploma, General Studies
Niemann Foods, Inc. August 2007 - Present
AT&T November 2003 - December 2005
APAC Customer Services February 2002 - September 2003
APAC Customer Services August 2001 - February 2002
US Army July 2000 - August 2001
APAC Customer Services June 1999 - July 2000
First Data Corporation May 1999 - June 2000
Skills
Customer Care, HTML, C++, IEX TotalView Workforce..., Lucent CenterView(CMS), Meat Cutting, Microsoft Access, Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Telecenter System (TCS), Payroll, Schedules
Education
Del Mar College 1999 — 2001
Computer and Information Sciences and Support Services, 3.4
AT&T November 2008 - October 2011
Ingenico December 1999 - December 2007
Skills
Microsoft Office
Education
DeVry University-Georgia 2010 — 2013
Bachelor's degree, Technical management
DeVry University-Georgia 1999 — 2002
Associate's degree, Electronics and Computer Technology
Dekalb Technical College 1994 — 1995
Graphic and Printing Equipment Operator, General Production
AT&T August 2010 - August 2012
AT&T January 2009 - July 2010
AT&T June 2005 - December 2008
AT&T March 2003 - May 2005
AT&T January 2001 - February 2003
AT&T May 1997 - January 2003
Skills
Microsoft SQL Server, Management, Personnel Management, Project Management, Operations Management, Web Technologies, Process Improvement, Staff Supervision, Network Administration, Server Administration, Cross-functional..., Resource Allocation, Asset Managment, Computer Maintenance, Computer Repair, Troubleshooting, Ad Hoc Reporting, Performance Reporting, Field Operations, Field Training, Microsoft Word, Microsoft Excel, PowerPoint, MS Project, Access, Staff Development, Vendor Relationships
Education
Del Mar College
Trendsettas Apparel January 2008 - April 2012
AT&T April 2007 - October 2010
Skills
Team Leadership, Training, Store Operations, Strategic Planning, Marketing Strategy
Education
Shorter University-College of Adult & Professional Programs 2011 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 3.59
Dekalb Technical College 2004 — 2006
Associate of Arts (A.A.), Marketing/Marketing Management, General, 3.3
Dekalb Technical College 2004 — 2006
Associate of Arts (A.A.), Accounting, 3.3
DeVry University
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General, 3.55
Grady High School
AT&T February 2010 - July 2015
AT&T March 2013 - February 2015
IT TIER II Support March 2007 - July 2009
Skills
Cisco Routers, SQL, Wireless, Oracle Application..., Microsoft Excel, Microsoft Word, Citrix Metaframe, Citrix, AMOS, Ericsson OSS, Alcatel, Secure CRT, CLI, VLAN, Cisco Technologies, Tellabs 5500, Juniper Switches, OSP Engineering, QoS, T1s, Adobe Creative Suite, Python, HTML 5, Mac OS X, Windows 7, Web Development, IP, Mobile IPv6, TCP/IP, Visual Basic, Team Leadership, Employee Training, Network Troubleshooting
Education
Dekalb Technical College 2002 — 2003
N/A, Networking Administration
Clarkston Highschool 1998 — 2001
Dual Diploma
Northeast Utilities August 2009 - Present
AT&T February 1998 - June 2008
Skills
Supervisory Skills
Education
Delaware State University
Bachelor's of Science, Accounting and Business/Management
Olive Garden January 2014 - August 2014
ATT February 2012 - February 2013
Burger King Corporation January 2010 - September 2011
Skills
Customer Service, Sales, Customer Satisfaction, Team Leadership, Marketing, Troubleshooting, Negotiation, Call Centers, Microsoft Office, English, Social Media, Sales Operations, Outlook, Microsoft Excel
Education
Dekalb Technical College
GED
Cisco Systems October 2010 - Present
AT&T July 2007 - October 2010
Delaware State University July 2006 - December 2007
Skills
Management, Wireless, Sales, Customer Service, Project Planning, Salesforce.com, Solution Selling, Direct Sales, Unified Communications, Account Management, Networking, Telecommunications
Education
Delaware State University 2003 — 2008
Bachelor's degree, Mass Communication/Media Studies
AT&T March 2012 - Present
Education
Delaware County Community College
AT&T June 2007 - Present
BellSouth Telecommunications January 1984 - June 2007
Emory University Hospital 1983 - 1984
Skills
Telecommunications, Ethernet, Unix, TCP/IP, Agile Methodologies, Linux, Software Development, Oracle, Java, Shell Scripting, Databases, Integration, SQL, Requirements Analysis
Education
Dekalb Community College
Associate's degree, Instrumentation Technology/Technician
Southern Polytechnic State University
Bachelor's degree, Electrical and Electronics Engineering
The Select Group April 2015 - Present
King Fisher Systems August 2014 - April 2015
AT&T March 1998 - April 2014
AT&T March 1998 - April 2014
Healan Communications October 1991 - March 1998
Skills
Telecommunications, Cisco Technologies, Networking, Call Centers, Switches, Data Center, Project Management, Telecommunications..., Network Communications, NOC, Cisco Certified, CPE, Cisco WAN, International Networking, Network Hardware, Telecommunications..., Call Center Operations, Network Equipment, Network Operations..., Central Office..., IT Security Operations, IP, VoIP, Ethernet, Managed Services, Wireless, Computer Network..., MPLS, WAN, Team Leadership
Education
Dekalb Community College
General Course Work
Lakeside High School Atlanta Ga
General course work, 12
Dauphin Island Sea Lab-University of Alabama
Marine Sciences, 11
ATT Communications January 2004 - Present
AT&T May 1999 - March 2002
AT&T June 1979 - March 1997
Skills
Windows, Research, Photoshop, Public Speaking, HTML, Strategic Planning
Education
National Louis University 1999 — 2000
Business Administration and Management, General
Delaware State University 1975 — 1978
Business Administration and Management, General
System Engineer May 2012 - Present
Kennedy Metal and Glass Products January 2009 - May 2012
Chronological Summary of ExperienCE January 1989 - January 2008
Avaya January 1989 - January 2008
AT@T January 1989 - January 1994
Bell Atlantic January 1985 - January 1988
Skills
VoIP, Software Installation, Technical Support, Avaya Technologies, Telecommunications, IP, Wireless, Switches, Network Design
Education
Delaware County Community College 1983 — 1984
none, Business Administration
ARCHBISHOP JOHN CARROLL HIGH SCHOOL 1979 — 1982
High School Diploma, Business Administration and Management, General
Web Industries March 2013 - 2013
CR Bard May 2008 - February 2011
Tyco 2000 - 2006
AT&T April 1998 - June 1999
Skills
A+ Trained, MCSA, Wireless Networking, Computer Security, Computer Maintenance, Network Administration, Six Sigma, Lean Manufacturing, Help Desk Support, Real Estate, Laboratory Technicians, Cisco Technologies, CCNA, Database Administration, Real Estate License
Education
Dekalb Technical College 2008 — 2010
Associate's Degree, Network Engineering
Fiserv April 2011 - February 2015
Fiserv May 2010 - April 2011
AT&T May 2006 - December 2009
Volt January 2006 - May 2006
BearingPoint March 2005 - December 2005
Skills
Technical Support, Troubleshooting, Root Cause Analysis, ITIL Certified, CommVault, Active Directory, Employee Training, Windows 7, TCP/IP, Networking, Remote Desktop, BMC Remedy, Windows XP Pro, Vantive, Call Centers, Customer Service, Microsoft Office 2007, SQL, Office 2010, Change Management, Technical Documentation, POS, Process Improvement, Knowledge Management, ITIL, Vendor Management, Software Documentation, IT Operations
Education
Dekalb Technical College
Associate's degree, Computer and Information Sciences, General
Avon Grove School District September 2011 - Present
Avon Grove School District November 2008 - June 2011
At&T January 1987 - December 1995
Skills
Customer Service, Scheduling, Computer Proficiency, Filing, Microsoft Excel, Microsoft Word
Education
Delaware County Community College
State of Delaware - Department Of Homeland Safety And Homeland Security September 2015 - Present
State of Delaware - Family Court May 2013 - September 2015
Dunbar Armored August 2008 - August 2013
AT&T January 2008 - August 2008
Brandywine Electronics Ltd (BEL.com) August 2005 - January 2008
Freelance January 1997 - August 2005
Tandy / Radio Shack Corporation June 1998 - October 2004
Visual Sound June 1996 - June 1998
Skills
Security Operations, Personal Protection, Media Production, Electronic Technology, Management, Microsoft Office, Microsoft Operating..., Apple OS, Adobe Applications, Computer Hardware, Computer Building, Tactical Operations, Homeland Security, Law Enforcement, Crime Prevention, Loss Prevention, Security Investigations, Surveillance, Background Checks, Civil Process, Court Proceedings, Court Reporting, Armored Transport, Professional Driving, DOT Compliance, Field Training, Employee Training, Adobe Photoshop, Adobe Audition, Adobe After Affects, Adobe Illustrator, Audio Engineering, Audio Editing, Audio Post Production, Audio Mixing, Sound Forge, FTR, Serato, Audio Visual Support, Telecommunications, Radio Broadcasting, Radio Production, Live Video Production, Video Production, Mobile Technology, Electrical Technology
Education
Wilmington University 2003 — 2012
Associate’s Degree, Science Technology - Media, Art, Design, 3.49 GPA
Temple University 2000 — 2002
Broadcasting, Telecommunications and Mass Media
Delaware Technical and Community College-Stanton-Wilmington 1997 — 2000
Communications
Corpus Christi Black Chamber of Commerce February 2004 - Present
City of Corpus Christi January 2007 - September 2012
City of Corpus Christi January 2002 - January 2007
AT&T January 1995 - June 1998
AT&T March 1984 - June 1995
Skills
Customer Service, Microsoft Office, Management, Strategic Planning, Project Management, Microsoft Excel, Sales, Marketing
Education
Del Mar College
Costume Design, Interior Decorating, Culinary
Texas A&M University-Corpus Christi
Sociology, Business Admin
AT&T April 2015 - August 2015
APAC Customer Services November 2012 - April 2015
First Data Corporation January 2010 - November 2012
Oasis Outsourcing January 2010 - December 2010
Whataburger January 2009 - December 2009
Mervyns January 2008 - December 2008
Sears January 2007 - December 2007
Education
Del Mar College
GED